We had moved house about a year ago but wanted to keep our old phone number so we were enticed by BT and informed that we would be able to use our old phone number as long as we went with them, so straight away we went with them and we moved during Christmas time, they took a few weeks to come and fit the internet and ever since we've been having problems, bills increasing dramatically for no reason and we're also having constant internet cutouts, I can't count the amount of times I've rang BT informing them about new occurring issues that persists every month or gets worse, they keep telling me that they'll get someone in to check it out and fix it, upon arrival they typically just swap the boxes and claim the last one was faulty and suggest another alternative, they insisted that we also have another box that is supposed to keep our internet up even if the main BT Internet Box cuts off and as expected, it never worked, two separate times our internet has gone down for over an hour and the other box has literally decided to do nothing yet keep in mind we're paying for that extra box too. We're paying for the best internet but we're only getting 30 MBPS down and 7 up it's hysterical. I can't tell you enough how dreadful this company is and how in hell it still runs the way it does, it's a blatant rip off company.
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