We booked return tickets from Dubai to Doha for the 2022 FIFA World Cup, what they called "Match day Tickets". From check in all the way to the actual flight the experience was terrible. Flying Dubai to Doha the Check In we did online went successful in the website but was not recognised as valid when we turned up to the airport. Staff told us they don't know why this happened and made us check in again, there was a massive line we purposely wanted to avoid by doing online check in. Anyway after doing the line and check in we finally get to the gate and surprise surprise due a mistake they allocated our seats to someone else therefore they asked us to wait for the next flight as the one we booked was full. Waited until next flight which obviously delayed our arrival to Qatar by almost 2 hours and messed up our itinerary. Flying Doha to Dubai we enjoyed the football games and almost forgot the awful initial experience, but little did we know Flydubai could top that bad time for our departure flight. We looked at our booking document (issued by flydubai) which stated the flight in Doha would depart from DOH airport, so we head to that airport and staff told us no flydubai flights were departing from there. They were actually departing from DIA. So we rushed to the other airport and arrived 30 min before boarding. We get to the front desk and the Flydubai staff tells us the flight is closed and now we need to buy another ticket (3x the original price) to return to Dubai. After a long discussion, there was no other option than buying the other ticket, but staff told us to not worry as we would get a refund as the booking document they issue stated the wrong airport. As expected after contacting flydubai about this issue, they denied any responsibility and when they ran out of arguments closed the case saying: "Any communication on the same subject will be considered as feedback only." In short, Flydubai impacted our trip itinerary, offered an awful service and stole our money through a scam of producing erroneous info so you miss the flight and they charge you 3x times the price for a new one. Never again.
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