... but my husband and I weren't that thrilled. We've stayed at a few places in Boston, this by far the classiest by appearance, however a few things turned us off to the hotel. My husband decided to take a bath and once he was done, the bathtub would not drain. Both of us were up until the wee hours of the morning attempting to undo the drain stopper and were unsuccessful. After a few calls to the front desk staff, a staff member came to our room where he too was unable to undo the drain and we were told that we would have to wait until the next morning. Despite my discontent and explanation to the staff that I had a funeral to attend the next morning and needed to be showered and out of the hotel at an early hour, I was told there was nothing else they could do. We ended up having to leave very early to get home and shower as none of the staff offered another room or any additional accommodations that would have allowed us to shower at the hotel. In addition, prior to this event, I had gone upstairs to use the fitness facility and it there were trays of dirty dishes lying the stairwell to get to the next floor. My husband and I were looking forward to a relaxing evening in the city and were certainly impressed by the hotel's appearance, however we were disappointed in the manner by which the hotel staff handled our concerns and complaints. Even after a phone call to the manager after returning home, neither the staff nor the management made any effort to reconcile this poor service; I would hope in the future, they would offer something to their guests in effort to maintain their clientele instead of just an apology. I have to mention, the best part of our stay was the complimentary Lexus shuttle service offered by the hotel; I do not know the driver's name, however, he was/is an asset to this hotel.
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