Everything has gone wrong with this airline: from a 1 week delayed baggage, to poor and rude customer service. Even the website doesn't work properly and when it continued to tell me that it could not find my reservation number I was forced to once again call the treacherous service desk. Treacherous is the right word, as they can hang up on you at any point in the 45 minute queue to speak to an agent. Even once you do get to an agent they have hung up on me multiple times once putting me back on hold. In conclusion everything about Air Europa is horrible. Honestly shocked that so many people are still choosing to fly with them. I know I will never fly with them again and would strongly advise you to do the same.
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