Not only wil we never stay there again; we will never recommend this to anyone we care about!
This was the worst experience we've ever had in a non-Communist-country hotel.
We are very patient people, but after many experiences of a total lack of service, and staff's continual seeming lack of desire and ability to meet the needs of guests, we were extremely disappointed with our stay.
Also--don't expect it to be a "pet-friendly" hotel, as they advertise: We were told, but not until AFTER we arrived (we'd asked ahead of time!), that there is actually nowhere for the pets to "do their business"---except for the concrete alley out back! Yuk! And that's also the cast and crew entrance for the Cadillac theatre!
The very closest spot of grass--and it was as narrow as a sidewalk--is actually several blocks away in front of the Holiday Inn on the river.
Don't believe the free Internet access that's alluded to in their literature, either--it's actually $24 an hour!
And the rooms at the Allegro are so tiny that we could barely turn around....and the bathroom was no better. Very hard to get the door closed, while in the bathroom, without some contortionism.
Much of the equipment in our room was malfunctioning, also, including the boom box, the TV, and the refrigerator (with all its mold). The staff also had not provided the promised dog bed, doggie gift pack, late check-out (due to my Husband's certification exam nearby), or emptying of the mini-bar. Had to ask for those again, and....you guessed it....was a long time before most of these things happened.
Accessing a restaurant guide was a major hassle, as well....we'll spare you the frustrating details, including the anger on the part of Front Desk staff when we mentioned, in the middle of their temper tantrums, that this type of information actually is standard everywhere else we've stayed. This process alone took more than an hour.
The concierge was almost never available, either, which was yet another frustration.
A guest we met at the Holiday Inn's grassy strip with her dog said the rooms there are much bigger and nicer.
We told the Manager on duty that we have NEVER had to work this hard to get our needs met....except in a hotel in rural China where we were the only English speakers.
It's the Holiday Inn at the Merchandise Mart for us next time.
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