Never before have I encountered an airline with less interest in its customers. 1) Passengers were not informed of a 3 hour delay forcing us to wake at 5.00am for a 7.50am flight and then wait in the airport departure lounge until 10.15am. 2) It is now 1.11pm, we are still in the departure lounge and the flight has been delayed until 4.00pm with no guarantee of departure. 3) No attempt has been made to transfer passengers to other flights or airlines - worse, it was actively opposed. 4) No attempt has been made to compensate passengers for LA day hotel and other expenses incurred. 5) No attempt has been made to soften the inconvenience by providing access to the Lounge or other customer service.
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