What a terrible experience. We arrived at 10am and knew we couldn't check in until 3:00 so we checked our bags and toured L.A. We arrived back to the hotel at 4:15pm and were told "it will be 30 more minutes". While we waited in the over modern dusty, dirty, outdated lobby I noticed how filthy everything was and wondered what condition our room would be in. The first thing I noticed were dirty dishes that had been shoved into a cubby between our room and the room next to us along with some towels and garbage, inside the room the shower leaked, the beds were uncomfortable and it looked as if they were trying to be the Delano or the W but just couldn't pull it off with the black walls scratched and chipped and cheap furniture. The walls are incredibly thin and even on the 5th floor we heard the live music from the lobby all night long. The website makes this hotel look deceptively clean and polished and modern when really it looks like a tired nightclub from the 80's with a rather diffident staff and dim lighting. Save your money folks!
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