I have stayed at this awesome hotel 4 times now (we try to get to Chicago every year) and have never been disappointed. People complain about the most petty stuff on these things. Yes, it takes awhile for hot water (there are hundreds of rooms, the pipes have a way to go), the breakfast might not be a huge selection (we always go to McDonald's across the street), the street noise is too loud (being in Chicago, if it wasn't a bit noisy I'd be worried!), the standard rooms are small (I've only ever gotten a standard room with a king size bed and I dunno about you, but I'm in my room to sleep and shower), the view from the room was horrible (not every room can have an awesome view, that goes for every hotel), the bathroom is small (the tub, the toilet, enough room to stand, what more do you need?), service was slow or rude--I have NEVER had that problem. Yes, the elevator is small and slow, but if you're patient, it does get you where you need to go and if you're in a hurry, the stairs are clearly marked.
I see people mentioning the disinfectant smell--I LOVE THAT SMELL!! I don't know what it is, whether it's the carpet cleaner, the linen fresh from the cleaners, but it will always and forever remind me of Best Western River North. :)
The few times we've ordered room service, it was prompt, still hot and the gentleman who delivered it was polite. The gentleman in the parking area are nice. We even had a Wallace sighting!! Wallace has a smile for everyone :)
The pool is awesome. The view from the sundeck is awesome. You can walk to everything you need to go do and if walking is too far, public transit is not far away. We parked our car upon check in Thursday afternoon and didn't drive again until we left on Saturday. And we went all over Chicago! Fresh towels, wash cloths, eco-friendly soaps, tissues, hair dryer, iron and ironing board, room safe, single serve coffee maker. And the best thing I noticed on our trip last year--you cannot lose anything under the bed--bonus when you're packing and needing to make sure you have everything!
If you're in town for a few days and don't want to drive, invest in a $14 3-day city pass for public transit. Train or bus, unlimited riding for 3 days.
Best Western River North--excellent location. Pool, free parking, great service--and you wanna spend an extra $150 because why, exactly??
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