Worst airline ever, in terms of customer service or even getting them to do anything that's paying them money to get nothing or something paltry. Their check-in machines kept locking me out. I had to pay $300 just for a single piece of additional check-in luggage, and it wasn't over the total weight limit either. And this is just for the return leg only. They changed details like thrice. They refused to take my debit card and I had to argue and prove I was cash broke (show 4 empty wallets) for 30mins before they even attempted to swipe it to pay for above $300 "upgrade", which worked second try after a system error. Their website didn't work. Their Business Class upgrade is somehow cheaper than the additional check-in luggage. The ticket counter flat out refused me before and after trying to check-in at the unmanned kiosks to upgrade my baggage allowance. The phone people refused to talk to me after the website would not let me upgrade the baggage allowance. Also, my return flight was changed with them wanting to simply just not do it with no refunds and charge me a higher amount. However, after some convincing on the phone a few weeks before, they reluctantly rebooked a new return flight only a few hours after the original. It's almost it's my fault for booking a seat on a flight that is not profitable (nobody else booked or not enough cabin count).
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