It was our first time staying at the Hard Rock Hotel so I didn't know what to expect. After making the reservations we started getting emails informing us of upcoming events & features of the Hotel (loved it). Very friendly staff checking in. Room service was great. High room was also great overlooking convention center & peek a boo views of water was very nice. Had breakfast first morning there....it was very good food (Dani,waitress was great). Went for a late dinner that evening approx 9pm and the food was good but service was mediocre and server was poor and not attentive. I'm sure it would have been better with a different server. Only disappointment was that for the price of the room you would think/hope that you could get free WiFi. They charge an additional $17 a day for that service and they don't tell you upon check in, in fact they told me it was included. But they didn't tell me it was included but they tacked on $17 per night for it. Without it you can't use the business center either. Other than that our Hard Rock Experience was good, I'd recommend it.
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