We needed shuttle service to the airport at 6 a.m. and the driver didn't show until 6:12, only because we complained to the desk. We needed return shuttle service from the airport and the hotel said the driver would arrive in 10 to 15 minutes. After 30 minutes, we called the hotel and they said the driver is leaving now. After 35 minutes, we took a taxi to the hotel that cost $16 for a two mile drive instead of a free courtesy shuttle. Bottom line, they just did not care about serving their customers. If you want to stay at a place that doesn't care, stay here.
hotel reviews