My boyfriend and I were on a low-budget and decided to stay at the Super 8 hotel since we were only there for the weekend. The check-in person was efficient and the room was good for the price and we checked out without difficulty.
Unfortunately, I left some personal belongings: an expensive jacket and some other articles of clothing with accessories. By the time I found out I left some items, two weeks had passed but I figured that they would hold items for 30 days, like other hotels. I called and spoke to a customer service representative who told me that she would look into the safe-keeping box to see if my items were there and that she would call me back. Four hours later... and no call. I called back and asked her if she fould my items. She responded with a simple no. I asked for a manager and she blatantly lied and said he was out of the office. When I told her I would call every 30 minutes so I can talk to him, she began to yell in a foreign language and another person got on the line. He claimed he was the manager and I calmly told him the situation. He was not helpful at all and said, "Like we said ma'am, we don't have it. We checked." There was nothing I could do at that point.
I will not be recommending this hotel to other people. If I knew that this would have happened, I would have rather forked over more money for another hotel than go through this aggravation.
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