My husband and I stayed here for a few days while we were visiting family and friends in the area. We usually stay at a different hotel in Rancho Santa Fe but decided to try the Grand this time. The best part about the Grand is the staff who are all amazing. They do an excellent job training everyone. The location is in a beautiful valley inland from Del Mar- this is a plus because it can be sunny at the hotel while overcast on the coast. We had a Palazzo Suite that overlooked the golf course and it was really relaxing. The room was huge with 2 full bathrooms and a little kitchenette. They style of the room was not my favorite- very old fashioned. The lobby was festive with Christmas decorations everywhere and a nice touch was hot apple cider in the evenings.
A few negatives: The room service was a little spotty. We got a salad one night with hair in it. When we told the In room dining, they sent us a new one and removed the charge from our bill. One morning I got caffeinated tea when I asked for decaf and an opened and used mini jam jar! gross. Another negative was in the design of the hotel- nothing to do with the staff- but it is really long and spread out. This would be fine if you could drive your car to the part of the hotel you were staying in or the rooms were in little bungalows. Our room was at the far end of the hotel from the lobby/valet/ restaurants so it took FOREVER to walk down the never ending halls to our room. Especially carpeted halls in high heels. It was a little creepy too because there were no windows, it was just hall after hall... I did not like this. Also they had live music Wed- Sat night (a plus- it was pretty good) but it seamed to attract a very elderly crowd so it was not very lively.
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