When we booked this hotel 6 months ago we requested a high floor room with a view of the Empire State Building as we were celebrating our birthdays. We also telephoned the hotel to confirm our request. A few days before departure the hotel sent us an email asking if we had any special requests, we confirmed our original request.
On arrival we were given a low floor room with a view of a wall ! The mirrored wardrobe doors were broken and wouldn't slide.
When we reminded them of our request we were given the only room they said was available which was a disabled room on the 14th floor. Although we had a partial view of the Empire State the room was still very noisy from around 5am when the traffic would start ( I might add that I can sleep through almost anything).
The only mirror in the room was above the handbasin in the bathroom therefore it was impossible to check how we looked before going out. If anyone using the room was confined to a wheelchair they would not be able to use the mirror at all.
The air con / heating system was incredibly noisy, not something you could utilise during the night. I dread to think what it would be like to stay here during a New York summer.
Saying this, the staff on duty were lovely and friendly.
The breakfasts were OK, nothing special really ,but hey, they are free. We did try the free evening snack on the Monday, a lasagne, and found it pretty disgusting.
I think for the money I would choose another hotel such as the Sofitel.
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