I think the hotel disappointed us because of all the good reviews. Also a lesson - we should have told them it was my birthday (which it was). In contrast to other reviews, there was no wine/champagne in the room and our bedtime treat was strictly a bottle of evian - not a single chocolate the whole stay! The bed was comfortable (very similar to the Malmaison chain in the UK) and the location was excellent. However, I didn't find the room (admittedly a lower floor) was any better or worse, bigger or smaller than any other good 4-star city centre hotel. I'm glad it was a short stay as there was very little clothes storage. I also thought that there was a lack of information in our room-only on the last day did I discover the internet access in the reception area. It was a busy time (Thanksgiving) and, when contact with staff was neccessary, such as check-in, they were polite and friendly, but I didn't really feel particularly welcomed into the hotel. I would have no hesitation in staying there again, but it is a good city 4 star (not 5 star) hotel and please don't be disappointed by the fact that some reviews might indicate otherwise.
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