I am afraid this echoes other recent reviews on this page. I ordered a phone on 20th May, after waiting and exchanging emails I felt the phone was not going to appear (it was urgently needed for a shielded friend as an only means of contact) I cancelled the order on 5th June. I was told my money would be refunded within 14 working days..I am still waiting. Customer services have been quick to respond to emails but offer platitudes and no more. I can understand that companies have been struggling through the main lockdown but there was no indication of this on their website when I placed the order. I subsequently ordered a phone through another company who delivered the following day. I have now been told to expect my refund sometime between now and 24th July. This is just unacceptable. I could not recommend anyone to risk spending their hard earned money I am afraid. I will be interested to see if there is a response to this review as the seems to be a tendency to only respond to positive reviews. The order number has been provided.
company reviews