Me and my friend went to new York for the first time and after a long flight we arrived at the hotel, queued some time
To check in to find the first room was terrible, smelt disgusting, unclean
And just vile. We went back down and requested a room change, the second room was also dirty, the bathroom was terrible and a terrible smell, so again we asked for another room which was also unpleasant and dark. We finally received a 4th room which by this point we accepted as we were so tired. There were cat food on the floor which obviously indictes no one hoovered, bed poor as both covered in bed bites and itchy. The staff did not apologise or do anything to help. Didn't bother speaking to a manager judging by the appalling state of hotel. Needs refurbishing and a
Deep clean! They are taking it for granted that they are in a good loCation. Poor. Poor.
hotel reviews