I arrived around 8:30 p.m., calling ahead to tell the hotel when to expect me and found no doorman and no help with luggage to unload or go up the steps with my bags. A stranger did it for me! Once checked in, an employee decided to show me to the room with me trailing along with my luggage and holding the door to the elevator for him. I finally told him to take the luggage. Once in the room I was told that I was not allowed to adjust the temperature of the room on the thermostat. When I asked about the window heating/AC unit, he proceeded to fiddle with it. I told him to be sure that it was off. He lied and said it was off. It was not off. I later had to get the engineer to turn it completely off as the prior employee had activated a timer that was cycling it on and off. There is no lighting in the closet or for that whole end of the room where I was attempting to unpack. I took the minimum out of my bag for fear of losing the other things in the dark. All wall plugs are completely filled with the hotel's stuff. I had to get down on my hands and knees to find a strip plug underneath the desk for my IPad to charge. Then I found an outlet on the side of the desk for my IPhone to charge. However, to my dismay the next morning I found that when I turned off the desk light, the desk plug also went dead and my phone did NOT charge overnight. The mattress was good and that is why this hotel received three stars instead of two. Now, the shower: I scalded my right arm turning off the shower because there are absolutely NO markings on the shower as where hot, cold or off is. I recommend that you step outside the tub/shower before turning it off and be sure not to have any part of you under the water when turning it off. There is no ventilation in the bathroom. Therefore, not only was the bathroom completely steamed, which ruined my hair, but also the bedroom windows. As to the so-called BAY window in my room: The top half of the windows is completely blacked out by the hotel eliminating half the light coming in the windows. And this room really needs more light. In addition, there are dark brown wooden shutters that cannot be lifted, only tilted that further curtail light entering this room. What a dismal swamp it is. Breakfast: there was an argument about whether or not I was allowed to order the continental breakfast, being first told no and later told yes. And then there was the issue with the eggs. Even when I told them how many minutes to boil the eggs, the cook could not do the eggs even half way cooked to wear I asked. Not a good situation, in my opinion. Sleeping: Although the mattress was comfortable, I had to wear earplugs and play a sound soother to sleep well. When the neighboring room turned on its shower, the water sound screamed and bubbled right at the headboard to my bed. I checked out in the AM for a conference, stored my luggage at the hotel and was allowed to use the gym in the late PM to change my shoes for my trip home in the early evening. I am attempting to be fair and point out the good, too. And finally, when I noted some of the deficiencies to the person who originally escorted me to my room his answer was: "It is What it is." Now that I am safely at home, I can laugh at this most ridiculous interpretation of customer service I have ever heard.
hotel reviews