If this review was about the food at Giada it would be a 5 star review, in fact I'd be petitioning Yelp to add a 6th star because the food is that good. However due to the absolutely abysmal service I received today at Lunch Giada is getting 2 stars. I hope my experience was an outlier & from what I've heard/seen that may be the truth but the service ruined what would have been an amazing meal for me & has probably made it so I won't return any time soon.\nAs I said the food was amazing. Everything came quickly from the kitchen (other than the bread which was a little backed up), but everything was plated beautifully & tasted amazing. We started with the Orzo Meatballs & Prosciutto Dan Danielle to start. The meatballs had a great flavor profile & were cooked to perfection. The Prosciutto was a perfect balance of meat & ham & paired nicely with the warm bread & pesto. Our Entrees were the Venetian Panino & Lasagne, both were delicious & while the portions are a touch small I was happy with them. For dessert we had Zappole which were served with a chocolate sauce G & were a perfect end to the meal.\n& thus ends the glowing part of the review. Let's discuss the Service:\nI had a reservation that was made on Open Table, which was a great idea because even at 12:45 on a Wednesday there was a line to get seated. We checked in & were seated within minutes by a very friendly hostess, who informed us we were seated in Christopher H's section & that he would be by with menus in a moment.\n10 minutes later, we still haven't seen or heard from Christopher, the busboy notices that we've been seated for a while & brings us over some water, apologizes for the delay & goes & flags down our server. About 3-5 minutes later he came over & dropped off the menus. He introduced himself & then went on for about 5 minutes explaining the menu in full detail. This would have been great however he was talking in a very hushed mumble & we could barely hear every 5th word he said over the noise in the room. He then said give us a minute to make our decision & he'd come back.\nAnother 5 minutes after we had closed our menus & set them on the edge of the table he finally came over & took our order. He hurried off & entered our order, the apps came out before the bread which is fine, the runner explained that the bread oven was a \"little backed up because everything is made fresh\" but it came about 2 minutes after our apps got delivered. No big deal, it was delicious when it arrived. \nThe busby then came by & cleared our app plates & brought over some silverware for our main course. Our waiter came by moments before our entrees arrived & asked if we would like some more bread, to which I replied, \"Yes the bread is great we'll take another\". \nThe entrees made their way to our table & they were great, the busboy came by & topped off our beverages, but our server is nowhere to be found. No \"hey how's everything tasting\" or \"hey would you like some fresh cracked pepper\" nothing. He is bending over backwards to cater to the 5 top a few tables away from us & the couple seated right next to us, but he never comes over to our table. We finish our entrees & the busboy scoops up our plates.\nMy aunt wants to check out the dessert menu, however our waiter is nowhere to be found so she gets up, walks over 2 sections & asks a different waiter for a dessert menu. We then place a dessert order with the busboy because we haven't seen our waiter in a good 20 minutes, even though he's been to the table directly next to us no less than 4 times. Dessert is delivered & our waiter brings out plates & a fork for the dessert course after the food has arrived. I immediately ask for the check as the 90 minutes we've been there was longer than I planned & I need to duck out quickly for work. He brings the check by & moseys off.\nI have worked in the industry, I've waited tables in the past & am a majority of the time a great tipper however the service I received at a White Table Cloth Celebrity Chef Spot was not worthy of my usual 20-25%. The bill was about $70, I paid $75, & our waiter took the check & went back to the wait station. \nI watched as his eyes got about as big as dish plates & he looks right at me & comes back with the bill to our table. He asks, \"Did I take this too early\". To which I reply, \"No we're fine.\" He then says, \"You do know that here at Giada Gratuity isn't included in the bill?\" To which I say, \"I know, there was nothing about your service that deserved more, maybe if you had actually acknowledged our existence you would have got a better tip.\" He just shrugged his shoulders & walked off.\nOn the way out the busboy once again apologized for the wait, but once again the server didn't say a word other than to complain about his tip. \nI really enjoyed the food & it's a beautiful room, but that service was so bad that I probably won't be returning anytime soon.
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