First of all I was with Now tv and broadband for a year. No problem. Then went with virgin media. Was considering going back for the TV this month however this just happened today, I had an email saying thank you for purchasing sports £9.99. I thought it was a scam email, checked my bank and the money was pending, after trying to find contact details for now tv to no avail I phoned my bank. They gave me the phone number for Now tv. I went through all the operators questions then got put through to someone who said they do not deal with the TV side via phone anymore, I have to use the online chat, "a bot" or use an online form. I finally found an online form to which I said I hadn't purchased sports. Baring in mind the year I was with Now tv, the first time I had logged into my account was after I received this email. I never purchased sports. I then re contacted my bank and they put a block on anymore purchases being made by Now tv. I then received an email from Now tv saying that no one had accessed the package do they offered me a credit, to which I said that the bank had blocked any more activity with them and I never purchased it so I wanted a refund. An hour later I had an email back saying the packaged had been watched on a ps4 and that the offer for a credit was rescinded and a refund declined. Well now I'm £9.99 out of pocket and that is that!!!! So I've managed to log on, change my password and remove this ps4. We do not own a ps4, obviously my account was hacked but Now tv don't care. No compassion at all. Disgusting service. I would avoid at all costs. If you had an account with them I would get your bank to block any future payments if you are not using them anymore. Needless to say I can safely say I will never resubscribe to Now tv ever again and I will be contacting the bank once the money has been cleared for a refund. I'm confident I will get this as I have never had this problem in all the 28 years I've been with my bank.
Update.
Clearly they do not back read messages
Now tv told me to contact my bank which it did in the first instance they can not do anything while it is pending. They said they will not give me a refund or credit as it was watched for 2 hours, if they removed the viewing of the package and the ps4 when I told them then no one would of watched it. As soon as theytold me, I logged in and removed the ps4. Then I checked back and it was there again, I removed it again and changed my password. Logged in later it was there again, I removed it again. They informed me it can take an hour to update the password. I again removed the ps4. Kept checking back but it was not added again. They could clearly see I never had a sports package when I had broadband and tv from you for a year.
The advice you gave me yesterday was to remove the device I do not own and to contact Sony about the account I do not have. They did nothing to help me yesterday. Nothing! They said later in the afternoon you could remove the package and my payment details, again they did not do this. I asked them to delete my account, not done and they are say my account equals my responsibility. They take no responsibility for a hacked account. I did everything in my power to show them that it was not me yesterday but that's still not good enough.
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