An appalling experience with their broadband. Switched and took their most expensive "Super Fibre" (two steps up from their so-called "Brilliant Broadband"). The router is unfit for purpose. In recent years I have been used to pretty good wifi at home with the signal reaching all areas of our home. Not with Now TV Broadband, oh no. 10 steps is all it takes to lose the signal, and even when right next to the router the signal is flakey and very poor. On day one of service I called customer service to complain and was told "We do not promise full coverage it's in the Terms & Conditions". Flabbergasted is a polite word I suppose.
I should have done my homework better. The Internet is littered with people saying how genuinely awful this service is. The router is an obsolete model handed down from Sky. It has only 2 ethernet sockets and is utter crap. Not fit for purpose.
I switched away immediately and my advice to anyone is do not touch Now TV Broadband with a bargepole. Oh yes, as a consequence I also cancelled my Now TV account. I felt ripped off and violated and want nothing to do with them ever again (and that includes Sky).
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