I came to the gate 23 minutes before the boarding and there 5 employees standing there and advised me that the gate was closed and refused my boarding. I was running from another connecting flight and came to the gate gaping for air and begged literally to let me in since I saw there was a lady still entering the plane but they just refused. I contacted the customer service after and they refused to help and refund anything since the gate crew stated I was late. That was quite a mistreatment that cost me $650 for a new one way flight and hotel and taxi fare for one extra day.
airlines reviews