My stay at the hotel was from 03/10/06-03/13/06.I reserved a king room w/sleeper through ----.
I called the hotel on the 03/08/06 to make some requests such as a micro and fidge(at the time of booking it says that such items are available upon requests). The hotel did not have my reservation in the system but will note my requests. i called ---- and they had it in their system and told me to call the hotel back the following day and maybe it'll be there by then and they will also note my requests. I called the following day but still no reservation.That situation finally gotten resolved after many phone calls back and forth from hotel to -----.. we finally arrive at the hotel.. reservation in the system but no king beds were available so we got a double room. we asked about the fridge and micro and we were told that the items would be sent up after they locate them. an hour later, the fridge was sent up and were told that when they can locate a micro, that would be sent up. the micro never made it to our room. The spa was closed for 2 of 3 days that we were there. The brochure states that there is a heated pool which is incorrect, the pool was freezing many other guests complained that it was unusually cold as well. rooms were clean but not enough towels. our keys to the room which also gave us access to the building frequently stopped working, we were locked out a few times of the building. the a/c in our room did not work well. it was hot and humid, that was fixed the following day.
go at your own risk
hotel reviews