This is the third time we have done the Park and Fly option at the Radisson LAX ... for the price we paid, the room was just average ... the bathrooms are outdated ... towels inadequate ... and the sleep number bed is just not something we like ... shuttle returning from the airport has always taken way too long .. this time only 30 minutes, but have waited in the past over an hour after calling three times! ... but I really want to review the restaurant ... Palmira.
It was less than average from the beginning. We stood at the host desk for ten minutes, with a growing crowd behind us ... finally were seated by an anxious, nervous man ... who apologized for being in the kitchen with some problems (according to him) ... that should have been our first clue ... we did a have a lovely, professional waiter ... but the rest of the evening went downhill from there ... for over $100, we should have received a better meal ... and this took the cake: my husband ordered the lettuce WEDGE salad ... when it came, it was no more than a plate full of lettuce pieces with some dressing and bacon ... we should have, right there, done something about it, but we were tired and hungry and had a very early flight the next morning ... so he ate it and enjoyed the salmon entree. But when the host came by to inquire (after we had the bill and paid the check!) about the dinner and we told him about the salad, he said, "Oh, I must talk to the chef about that .. you are the second people tonight to complain about the lettuce wedge." No offer to refund the price of the salad, nothing ...we were both so surprised that we just left and went to our room ... but after thinking about it, I began to be more concerned about it all. Wouldn't he have been smart to offer us a refund on the salad, or a complimentary dessert? Something? Anything? Particularly after he validated our concern by telling us that another customer had complained about the same thing? Still puzzling to me ... and we should have been more proactive from the start ... but the long and short of it is that we will not stay at this hotel again for all the little reasons ... that add up to us taking our business elsewhere.
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