I stayed at Shoreham for a week on business. It was my second time but I do not recommend this hotel because of the staff's lack of accountability and customer service mind. Location is extremely good and this is the only advantage of this hotel I have to say. The room is small, especially the bathroom, but the basic facility is well maintained and you will get to used to the room after a couple of days. However, the staff including their managers are so irresponsible and lack accoutability of what they are expected to care guests. I had a very unpleasant experiece, which was the lost laundry (underwear, socks etc.). It took 5 days until the front desk admitted it was lost (without any apology), and in the meantime, they did not offer any compensation until I asked for. Most irritating thing was that I had to talk to several different peope on the same things and they were not fully shared the status of my problem. I took a while to reach a responsive person at the front desk as some of them were even hesitant to give their names. Every time the manager on duty shifted, I had to re-explain my problem from the beginning, and nobody returned the call that was promised. They finally compensated the loss the full amount at the check-out. This is a tiny case, but if you have any more serious issue, I do not believe the staff or manager take care of it and feel responsible for it. I do not recommend this hotel at all and even a little away from 5th Avenue, I should look for different places.
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