Never before flown with an airline that completely ignored its customers. Despite severe delays that caused us to miss our flight to Los Angeles, the staff on the flight showed no desire to try to help us. They were rude and arrogant when we talked to them. The staff at the information desk did give us a hotel room, but not once did they apologize for the delay and the day we now miss at the destination. Will never recommend anyone to fly with Air New Zealand.
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