I really would like to like this hotel due to the price, location, and rewards.
Pros:
1. Great location Sea World, shopping, restaurant, etc.
2. Indoor pool
3. Free breakfast
4. Microwave and fridge.
Cons:
1. I was washing my face at 5pm-- the water just simply ran-out. A courtesy notice was not given. I called and they don't even sound sympathetic, I have soap all over me and they made me wait - cant tell you how long I was waiting since I'm writing this while waiting for somebody to fix this problem.
2. Customer service=zero. We needed more towels and they told us to go downstairs and ask the front desk- towels are usually delivered to your room especially when they have mishaps like this. A little customer courtesy would have made me change my mind about this hotel.
3. Elevators and hallways- dirty. Elevators always wet. For being new this is simply a poor condition building.
I would not recommend this hotel at all.
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