We spent one night here in July. The location is very close to Times Square. The hotel was ok, the front desk staff were very nice and helpful. They are very helpful in storing your luggae if your room is not ready at checkin. The room itself was nothing great. I do realize that for $249 you don't always get a lot in the Times Square area. The room was older and dated. The bed was ok, but the mattress was wrapped in some sort of plastic cover and you could feel/hear it when moving around during the night. The breakfast was a disappointment. One of the reasons that I chose this over other chain hotels in the Times Square area was because of the breakfast that Holiday Inn Express usually serve. This was an exception. The pancake maker was out of order. There were no cinnamon rolls, when I asked the staff they told me that they have been out and would maybe have some the next day. They had been waiting for a shipment to be delivered for a couple of days. For the same money I would recommend staying next door at the Element hotel. Their breakfast is free and is excellent!
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