We Checked in the package I purchased on Hilton web site was internet, breakfast and manta package upon check in. No manta pkg. I had to request it, the agent seemed to be clueless about the Manta package for children that is on the Hilton web site." It's the new ride at Sea World"
I woke up to the electricity out, I called the front desk because I thought where was a problem with my TV, the agent advised me it had nothing to do with my TV, the electricity was out. No info was ever given, I missed a very important meeting because I had only an emergency light to deal with.
That night the neighbors had sex all night the connecting door was so thin, we could here them infact there entire conversations all weekend. I had to explain to my 8 year old daughter what that noise was.
I didn't have my room cleaned for 2 of the days that I was there, when I went to redeem my voucher at check out the agent asked if I had the green vouchers left under my door. hmmm nothing was ever left under the door. She called house keeping and they stated they had cleaned the room both days. I said to her why would I lie about this. She finally gave me the voucher to use at the gift store.
It's a pet friendly hotel, but along with that is a stench of dog urine in the room.
On the bright side the hotel is centrally located and the staff in the restaurant is very friendly greeted us with a smile every morning with exceptional customer service.
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