I made my reservation using our company travel agency. The confirmed daily rate was for $117.00 per night. However, the hotel charged me $126.00 per night. Speaking with the assistant manager, the printed confirmation number and rate is not valid. He refused to honor the confirmd $117 rate by making the adjustment at the time of check out. He instead offered to process a refund which would take 7 to 10 days. I'm a priority club member, platinum status and for the last five years all of the confirmed rates have been honored by the hotels I have stayed in. I'm on the road 80% each month...I have earned the platinum status.
In respect to the accommodations, the drain in the shower was clogged ...needless to say a major inconvenience. Within seconds I was angle deep in water in the shower. I had to rinse....turn off the water.....lather...wait for the water to drain...rinse...turn off the water...lather....repeat. There was only one remote control for two incompatible TVs. Some of the channels in one TV were not accessible on the other TV. The carpets are very very dirty. I never walk barefoot in a hotel. The whites socks were dark grey within an hour just walking around the room. Luckily, I carry extra socks with me for those hotels that dont wash the carpets regularly.
The staff were courteous ....however, issue with the rate and the clogged drain in the shower is major turn off. Forunately there is a Candlewood Suites a few miles south. On my next business trip scheduled for next quarter, I will try that hotel.
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