I'm going to start with the positives of this hotel. The rooms are lovely and roomy. I had a standard King Room which was very comfortable. The bathroom was spacious and clean.
The daily breakfast was fantastic. You get cereals, toast, fruit, waffels, juices, spreads, boiled eggs, ham, tomatoes, cheese, coffee, tea, milk. I'm sure there was more but can't think of anything more. The breakfast room was located on the top floor with beautiful views of the city.
There is also a free shuttle to and from Union Square and Fisherman's Wharf.
The negatives of the hotel.
Check in took 25 minutes. I found this inacceptable. I work in the industry and you do not leave people that long when they are standing in front of you. There were two interuptions, someone internally was calling and the staff member was trying to fix a prior problem. I know this was probably important but he was attending to me. He should have finished with me and then fixed the other problem. It's called time management. The second problem I had with check in a homeless person came in speaking spanish to the guy that was checking me in. He stopped checking me in to talk to him, I don't know what they were saying as I don't speak Spanish, but he ended up giving the homeless man some change then continued to check me in. With all this should a paying customer come first?
The area. It's not the best area, but the hotel worker's do tell you where to avoid. It's not that bad. The actual block of the hotel is on is ok. You just have to be careful from the next block down. They advise you to walk a couple of blocks up to avoid it all. There is also the free shuttle if you didn't feel comfortable walking.
So overall I do recommend the hotel, I was just disapointed in the checkin. Not a good start but the rest of the stay was good.
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