Booked the hotel "blind-folded" via Priceline at $130 per night plus taxes for 3 weeknights while on business in Chicago. Started with a standard room with no view, later changed to one with gorgeous view of the river, for $10 extra per night. Very much worth it.
Beds are nothing special and the covers are the old kind. Although Holiday Inn prides itself on its pillow menu, I found them all to be very hard. Rooms were in average working order; had problems with the drain plugs in both rooms and had to rip them out of the sink to make it drain. First room wasn't cleaned properly; found a luggage tag right next to the desk, but didn't have a single bar of soap. Quick response from housekeeping though after I called.
Front-desk staff was always helpful, and room service was on time and as expected. Large portions (breakfast at least).
Wifi works well and is complimentary. Finally a downtown hotel that doesn't charge for this everyday amenity. Pool was very nice; large and deep. Just too bad parents can't control their kids these days and believe that 100 db screaming is "cute." I didn't try the exercise room, but it looked modern, spacious and well-equipped.
Not the hotel's fault, but I had severe cell phone problems in both the rooms I was in: T-Mobile signal kept coming and going. Was mostly a problem on the southward facing side. Odd.
Overall, I would return here if I was in a crunch or just on vacation. For business, I would prefer the Wyndham. :-)
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