I realize that Brown Palace has a draw for it's Historic Publicity, but I found it very ho-hum, we were treated as a number not a name, with the exception of Vince in Concierge who was always kind and helpful, just overworked, and understaffed with a line always waiting.
Valet service was friendly as well, but front desk from the time we checked in we felt very "unimportant" and we would rate this as a C- experience.
Our room was not properly serviced on our arrival (missing a bathrobe, hanger in the sink, no coffee ammenities, and we actually had a room that we paid significant price for and found it with a terrible view (see attached).
It was my husbands 50th birthday and no one even said boo about that, or even extended greetings. Food was very below average. This was our first trip to Denver, so it was sort of a bad first impression into the area.
We did move hotels after two nights and the rest of our 8 nights were fabulous elsewhere.
We are sorry to report this as we are attending a family wedding next year and they have chosen Brown Palace as thier venue...so I guess we'll be back for that, but we will be staying elsewhere. I work with Small Luxury Hotels and I know the importance of quality customer service and repeat guests. You can't make everyone happy all the time, but you can certainly give your best effort.
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