Shell Energy is particularly good for its online interface.
Log in to your account and navigation of everything is as easy as pi.
I've awarded 4 stars instead of 5 purely because my SmartMeter is a dead loss since installation in June.... there's NO readout whatsoever of gas consumption, so all the national guff about 'being able to budget for/regulate your consumption at a glance' is bunkum!
The problem seems to be with the SmartMeters themselves, rather than with Shell.
Perhaps they should change their provider...?
That said, log in and there is plenty to see regarding the state of your account, and you can easily REDUCE [as well as increase] your direct debit with no enforced acceptance of any increase suggestion : I'd built up quite a credit balance, so can easily reduce payments until the credit has gone down a bit.
EXCELLENT phone-call help from Ruasin today sorting out why my monthly bills weren't showing on my online account.
I can only deduce from this first-class service that a PHONE call is much more efficient than a 'chat window' or an email.
All in all, very happy with Shell half way through my second year with them.
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