Recently stayed at the Palmer House and was disappointed with the room. We had a king/non-smoking room on the 11th floor. The room was very small with a view of another building, no beautiful Chicago skyline, which I was expecting. The bathroom was also very small and needed some updating. The carpet coming into the room was torn and needed to be replaced. The best part of our stay there was the service we received from the conceirge desk. They were all very friendly and were great with directions and recommendations of restuarants. This hotel is lovely and the location is great, but I was very disappointed with the room.
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