This review is for the Dollar Rent a Car location at the MGM Grand:\n\nWe did a day-long rental from Dollar Rent a Car so that we could drive ourselves out to the Hoover Dam from the MGM Grand in Las Vegas. It was convenient to have the agency right in the main lobby of the hotel; that's the main reason we decided to rent from here.\n\nFirst the good: Our blue Ford Fusion was clean and well maintained. It was pretty easy to get to the cars, up on floor 5 of the MGM parking garage. \n\nNow, the bad: Both on key pickup and key return, I could not believe that there was only one attendant working the rental desk in the MGM lobby. It took almost an hour of waiting in line for us to get our keys. I had to wait for at least 20 minutes upon key return before the employee asked if anyone in line was waiting to simply drop their keys off.\n\nThe experience would have been a lot better if they thought about their staffing needs, especially during the busy weekend times. I don't know if there are better options elsewhere, but in the future I'd definitely consider just renting from the airport, even if it meant I had to take a cab over there to get the car.
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