Just back from a 4 night stay at the Hilton Times Square. Hotel very comfortable but was very disappointed that our rooms were not ready when we arrived at 2pm after a long and tiring flight. We were told to come back at 3pm and they would be ready. We had to walk around the area for an hour or so to kill time when all we wanted to do was get into our rooms and freshen up. I was travelling with my elderly parents (both in their mid 70's) who were exhausted and just wanted to lie down. When we got back to the hotel at 4pm the rooms were STILL not ready. Eventually one room became available and then after 30 minutes of constantly calling reception I finally went down and argued with the desk clerk. I booked this hotel because it had great reviews and is a better class of hotel but wouldn't recommend it if you are looking to get into your room before 5pm in the evening. Why it takes so long to make rooms available, especially when you have to check out by 12 noon is beyond me.
hotel reviews