New Haven to Myrtle Beach. Avelo changed our flight, never notified us and I only found out because I couldn’t check into my flight. I called and waited almost 2 hours to connect to someone to be told our flight was moved to the day before and we weren’t sent an email - never got one. Checked every junk spam folder etc, nothing. So Avelo sends me a screen shot of the email confirmation with the departure and arrival date for that flight as the original date I had booked, not the one they changed it too! Over a month now and can barely talk to anyone - lost $1200 on an emergency flight home because Avelo couldn’t get us out for another 2 days I believe it was. Customer service has been a nightmare, hours on hold and just hanging up, giving up. Getting connected and transferred around and no one able to Help because it’s someone else’s issue who deals with it. Going on “hearing from a manager” for a week And a half Now, no reply to Email sent by me twice or call. Wrote again today, see what happens. The flight crew was an absolute gem, it’s too bad the rest ruined our time with Avelo. Maybe someone out there will Help me change our tune to Avelo, by out there I mean the airline actually trying to rectify the issue they created and are responsible for. I’ll even take that call from a manger I’ve been waiting a week and a half for. Update two weeks later the manager finally reached out and has been no help whatsoever claims there’s nothing wrong on their end and will not give me their information to help my email company. See if those emails ever came through their domain. The absolute worst customer service I have ever seen or dealt with. the worst part is there’s reviews online that same issue. I had pretty much to a T and when that was brought up, they stated “good to know we will look into it.” But according to me, they don’t make mistakes only us people having the same problem multiple times.
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