There is no doubt that you have to be a real fan to stay here. Check in was easy and quick, but the girl at the counter just said "Next please", I walked up to the counter and without looking up or a smile or a greeting of any kind she just said "Surname". After traveling around the USA for 4 weeks, this was our last stop, and the customer service was the least positive we had received. We then got talking to an older lovely woman working at reception (not the girl who checked us in) and this other lady was so friendly, explained the breakfast details, hotel dining etc. She was so nice. The front reception area, bar area, breakfast/dining areas are all very worn. The style is great, and in the period, achieving what the hotel sets out to achieve, its just worn out. Our actual room was fine. It smelt fresh when we entered, but as the hours wore on, a urine smell came from the lounge seat, By midnight it was hard to breathe without gagging. By morning, we opened the room door for air. Lucky it was only an over night stay! Mentioned this issue when we checked out - I think the care factor was 0. The inclusive breakfast was ample. The free shuttle bus to the airport was appreciated.
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