I booked a room for two nights at the Hyatt. Upon arriving was told they only had double beds. Crystal was able to find a queen room for my husband and I. We thought how lucky we were for Crystal to be able to find a queen room. Upon arriving in the room we were greeted with loud screeching noises coming from the gigantic ventilation system or airconditioning system next to our hotel windows. Who could possibly sleep with the loud noise coming from the units on the roof, and for Crystal to even suggest that we sleep in this room is beyond belief . Crystal had to know the circumstances of this room because I am sure any guest who they suggested this room to resulted in the same action that we took. We called Crystal and explained why we wanted to have our room changed. She came to our room personally with a new key for another room that she said was an upgrade. To my surprise, if this new room was an upgrade I would hate to see what a down grade was:( The two nights that we spent in this room was the worst two nights I ever spent in any hotel, considering my husband and I travel often in and out the country.
The upgrade that Crystal gave us was two double beds. One of the beds had such a deep sink in it and was impossible to be comfortable. My husband and I slept in the double bed which was very uncomfortable since we are use to King size beds and we are big and tall people.
In all fairness if not for the uncomfortable room the hotel is very nice. Would I stay there again, not sure.
The parking fee is $27.00 per night and there is a fee to use the internet.
Thank you Crystal for your upgrade. I could not wait to get back home to write this review.
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