The service at this property is five-star. Evening snacks included soup, apple cider and more. Free pcs in lobby with up to date software. Manager was at morning breakfast making sure all guests were happy. Rooms very comfy. Contrary to other reviews, rooms NOT small by NYC standards. An example of excellent service is when I mentioned at checkout that I didn't get my HHonor Diamond ammenities (water, snacks, newspaper) without me saying any more, clerk apologized at reduced my room rate in half. More than he needed to do -- but made me a VERY happy guest.
hotel reviews