Service has gone down hill. They used to be good which is why I paid upfront for 5 year plans for numerous appliances, when I renovated my kitchen. Should have seen the signs because when they tried to install all of them they made constant excuses as to why they couldn’t be fitted. My washing machine has been broken a month now despite numerous calls. They sent someone out who failed to fix it and I’ve not heard from them since. Every time I call they tell me my request to have it replaced has been escalated. When I asked if there one someone I could complain to, he just laughed and said I could try looking for a contact on the website but it wouldn’t do any good. I have phoned numerous times and waited between 45 mins and 1 hr 20 mins to get through. Often getting cut off by selecting the wrong option. My cooker is also waiting for parts. Despite know the fault in advance the engineer didn’t bring any parts. Told me I’d get a call the same day to rebook but we both knew that wasn’t going to happen! A week later still no call. I paid for 5 year plans up front and really regret it. Don’t make my mistake! Avoid at all cost!!
company reviews