Needless to say Avianca has the worst customer service. My family flew from New York to Bogota. As they were doing the check ins we had to go to one of the counters because we needed to pay for one of the suitcases. The suitcases were oversized so we had to go back and arrange everything. We did it and were ready to check the suitcases back again. As we were waiting in line, one of the personal from Avianca told us to come with him that he would check the suitcases that were ready and instructed to leave the suitcase that we had to pay in line. As I followed him and showed him the suitcases he immediately told us “Where are the passengers, I also need the passports to check in the suitcases” mind you as he said this he said it in a very rude way giving us orders as we were animals or something like that. I instantly got tired of his attitude and told him to calm down and not to talk to us that way. He started acting as if he didn’t know what I was talking about, so one of my family members (my uncle) went to him and told him that it was unbelievable the way that he was acting. As he said that another personal from Avianca had the audacity to tell my uncle that if he wanted to be respected he had to respect other. Definitely it was a very bad experience and do not recommend to fly Avianca.
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