Unbelievable service from Carphone Warehouse. If anybody reading this is thinking ordering from them on line be warned. I have recently ordered some headphones (2 sets) On arrival over £300 of goods had been sent in a plastic bag. The bag had a split in it and only one set was delivered. On contacting their customer services team (who are based in South Africa) I have been given the complete run around. Firstly I was told that a replacement would be sent and it would arrive within 2 days. Didn't happen!!! I was then told an investigation would take place with their carrier(DPD) didnt happen!!! On my third call some 2 weeks later I was told the DPD driver was interviewed the day before and he confirmed successful delivery of the package and as far as they are concerned the matter is closed. I had to escalate to a manager (Fazel) who was supposed to call me back within 6 days. Still no response 9 days on. Tried ringing twice again today all I am being told their systems are down. In summary they have my money have failed to deliver the goods I have ordered and have therefore stolen from me. So before using Carphone Warehouse be warned they are quick to take your money but appalling when things go wrong. I have now had to make contact with Citizens Advice. The saga continues.
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