Stayed here purely to avoid the morning rush hour traffic to Penn Station. Flew in to JFK from Australia via LA. 20+ hrs travelling and arrive to a 2hr wait to check in. Was after 8pm by the time we were checked in, and leaving at 6am to get a 7am train to Washington DC. seriously wished we'd waited 3hrs at the airport for the connecting flight, had seemed tedious when planning the trip but compared with the reality of Hotel Penn. First room was supposedly on non-smoking floor (per booking request) but seriously stank of smoke, as did the whole floor leading to room. Door wouldn't open intitially as lock was jammed, then once open would not lock due to jammed lock issue. Tap in bathroom not just dripping, running and could not be turned off, noisy air con, filthy carpets, curtains, windows and bed linens, blown lightbulbs in lamps and overall disgusting. When I called to complain (first time I've ever complained about a room) was told I'd have to go back to reception and ask for another room, told us to take our luggage and key back with us. Should have just left but was too tired to deal with finding another hotel so lugged the bags etc down and had to wait nearly 25 mins for the woman who originally checked me to finish with her current "guest" and help me out. She was extremely rude when asked for another room due to issues with the first room. Eventually gave us another room. Better but still pretty revolting, noisy and filthy carpets, drapes etc. If you do bother to stay make sure it's a really cheap rate, if you have to pay regular hotel rates you should stay in a real hotel. Our hotel on return to NY was $10 a night cheaper, about 100 times nicer and great location.
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