Rome to JFK, New York on 1/3/20. We sat in Row 26. The seating configuration was 2-4-2. We had the four middle seats. Completely lacking on this flight was comfort, even a minimal amount was not to be found. The flight almost had to be turned around within 15 minutes of take-off due to a loud verbal altercation between a family siting in Row 26 behind us and the passengers seated behind them in Row 27 - all because of reclining seats and absolutely no room because of reclining seats. The aisles were also so narrow that it was virtually impossible for 2 people to pass each other in the aisle. The seats were so uncomfortable that not even the arm rests fully raised to the vertical position. I have never experienced seats before where the arms did not fully raise to a vertical position. The food was poor on this 8 hour flight. One meal was lasagne and the second meal or snack was some sort of pizza that was rolled like a burrito, I could not ea that. The crew was not exceptionally friendly. They were mostly missing during the flight when not serving the meals and were congregating at the back of the plane. Even though this was a daylight flight, we took off 2.35 pm Rome time, the lights in the cabin were turned off early in the flight. Te movie selection was minimal and not very good.
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