No internet service from day 1, OpenReach engineer checked my connection at the road side cabinet, and reported a perfect signal on installation day Saturday, waited till midnight on connection day, no internet connection, reported this, NowTV said an engineer would visit my house on Tuesday between 8am and 1pm, no engineer attends my house, ring and report Engineer “No Show”, NowTV tells me the engineer is running late, and will visit by 5pm, still no engineer at 5:30, ring again, NowTV now tell me that the engineer has checked the connection at the road side cabinet, and reports to NowTV that the modem is faulty, despite the router is working and showing 2 green lights, I connect a PC to the router and it reports no internet connection, So why did NowTV tell me an engineer would make a home visit. I am told that they will send me a replacement router, I’m thinking of ringing BT and getting their Broadband.
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