I used to stay at the Waldorf on business and loved it. But I had not stayed there for many years and wanted to "treat" myself and my son this past weekend. We awoke the night we checked in extremely hot, and discovered we could not operate the thermostat. Try as we may to turn it down, we could not. We called the front desk after awaking several times and were told we could not set the temperature in the room, only turn it on and off. The temperature in all rooms is set by the hotel and we were only allowed to control the air flow. We turned it off but were still sweltering an hour later. We could not turn on the air to make it cooler. The front desk's solution was to offer to have a maintenance man come to open the window (this was five in the morning and i did not want visitors at that hour). The next day at our request they had housekeeping open a window so it would not get so hot in our East Facing room. But though it got warm in the day, the evening was quite cool. That night the only way we could regulate the temperature was to put a rolled up towel in the window crack so it would not get too cold, but to move the towel to allow in air when it got too hot. I think that a hotel of this caliber ought to afford guests the ability to control the temperature in the room with something other than a rolled up towel. We were told this was just something we had to live with an older hotel (having no control over the thermostat) but i have stayed in many older hotels which had thermostats in the room which the guests could control. In fact I have never seen this at ANY hotel and i am 55 years old. We got very poor sleep both nights. It was really unbelievable that a hotel that is this expensive and has a reputation for luxury has disabled the thermostats in the rooms. Very, very disappointed.
hotel reviews