We stayed here because of its convenience and full breakfast in the morning.
We have stayed at Embassy Suites before and have always found them to be above average. However, this one should be an embarassment to the name. It is not only old and needs updating, it is also dirty. The room we had contained left over items from the previous guest and something around the kitchen area smelled so badly it was nauseating and we couldn't find words to describe it. We could not eat in our room and could barely sleep.
I would not recommend this hotel to anyone! tWhen we checked in the front desk clerk also told me I could not walk the stairs because of security (they were locked). I told him someone would have to walk up with me then because I would not take the elevator. He was baffled, but thank goodness one of the maintenence men was behind the desk and pointed me to internal stairs that I could walk up.
They also placed a charge of $45 on my bill for internet we didn't use. We don't even own a lap top. Managed to get that straightened out only because she said since we stayed only 1 night and the $45 was for a week it couldn't belong to us. I said it didn't matter what the charge was - it didn't belong to us.
Also the place was overrun with kids and some running through the halls barefooted. Where are the parents? Where is security? We asked for a quiet room; we were told there wasn't one.
The shuttle drivers and a couple of the desk clerks were helpful; the one on duty when we checked in was not!!
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