Prior to my trip I was informed by my travel agents that the hotel had been "black listed" for bad service and that they could offer me an alternative hotel if I so wished. I read all the negative reviews and as I was traveling on a budget and because the alternative hotels were all much more expensive I decided to go ahead with my booking. How bad could it be? There were no queues when we checked in at midday, good start, just the room now! The room was fine, could do with some decoration but considering the hotel's age I wasn't disapointed, the room was clean which was the main thing. The bathroom was also clean.
The room was very warm despite the minus temperature outside, on one occasion the hot water stopped working, I telephoned reception and workman came in ten minutes and fixed the problem in two! Reception were always polite and offered advice on any subject I required. The central location of the hotel coupled with the price makes the hotel Pennsylvania a good choice, if you want a 5 star hotel I suggest you book the Astoria or Hilton, I have it on good authority from friends who have stayed in the Pennsylvania and a variety of hotels in New York that they have payed much more and got far worse! I'd stay there again.
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