I've been to Einstein Bagles in a couple locations, and it seems they're all pretty much the same. Nice selection of really yummy looking bagel sandwiches, a display case with big yummy baked deserts, and coffee drinks. \n\nAlso the same: they consistently screw stuff up. I'd like to just order, pay, eat, and leave, but I keep having to go back up to have something fixed. Let's see, one time we ordered a combo deal, heard the guy announce it was the combo deal, then got charged for each item separately anyway. Had to review the receipt and go back up for a small refund. Another time--and I'll even take some blame for this--I pointed at a lunch sandwich advertised on the board behind the order-taker. I said, \"I'll have that sandwich! The turkey club!\" and ended up with a turkey breakfast sandwich. (Granted, the breakfast sandwich was advertised next to the lunch sandwich, so if he just saw me pointing, I can understand the mix-up. But I also said what I wanted.) Had to go back up and have them remake it. Another time, I got something delicious, but the tomatoes were way overripe. (I hate that! C'mon, you have eyeballs, you KNOW you're putting substandard product on something a paying customer is going to eat!! That's my LUNCH, not a compost heap!) I took it back up for better tomatoes. \n\nThe food is really good, and a pretty good price, but geez, FOCUS would you? Your entire job is to make bagel sandwiches for people, so take some pride in it and get it right!
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