I purchased a LivingSocial deal for this hotel and upon booking was surprised to be upgraded to a higher floor room.
I arrived at the hotel on a Friday for a weekend stay. I was a bit surprised how awkward it was to get checked in. The staff member skurring back and forth with information, credit card, etc. seemed to be a bad process. We were seated and offered a glass of wine, but it was still not the easiest to check in.
The room was very large with a great bathroom. The bed was very comfortable and the wireless internet worked flawlessly. The location of the hotel couldn't be better. It is easy access to Times Square, the subway and of course shopping on 5th Avenue. The VIP amenity that came with the LivingSocial deal was very nice. A bottle of wine and cookies hit the spot. The morning breakfast was of the continental variety, but very nice. Dinner at TenPenny was excellent. We had the Porterhouse steak for two and it couldn't have been prepared better.
There were a few misses though. As said in several reviews, the A/C is a problem. We had a room at the back of the hotel (not the best location) which causes the balcony to be very small and almost useless (looking at the wall of another building). And the A/C is next to the balcony door. But our problem with the A/C was that when the curtains were drawn at night, the A/C is behind the curtain. The A/C ran all night, but all the cold air was between the curtain and the window, not in the room, which got very hot. We came down for breakfast a bit later one morning and most of the food was gone with no replacements. And there was no decaffinated coffee available. This seems like poor planning for the number of guests staying in the hotel. In the bathroom there was beautiful mosaic tile on the wall of the shower. But in the room we had there was black mold starting to grow on the grout. I reported it to the front desk, who said someone would be sent up to clean, but when I returned to the room, all the mold was in the same place. And it was not any better after the standard room cleaning. Finally, the hotel has a feather topper on the bed to increase the comfort. While this is very nice, the size wasn't correct for a King bed and there was a large gap at the top of the bed that had no topper. It was very difficult to sleep with the pillows and this gap.
For the price I probably would not stay here again.
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