After checking the price for several upscale hotels in Phoenix / Scottsdale, we decided to stay at the Biltmore.
Overall our trip was pleasant and the discounted summer rate made it much more reasonable. But for a top of the line hotel, there were a little too many inconsistencies for me to want to return again.
For example, at check in, we were helped by a very warm an dwelcoming gentleman. When we requested a late check out, the women at the front desk seemd unhappy and did not smile at all.
The rooms were also a bit dissapointing. When our requested room (a king smoking) was not available, we were offered a double smoking with apatio. We were happy to take the upgrade but if we had paid for this we would have been VERY dissapointed. For one there was no privacy as you can walk from balcony to balcony. Also, our corner balcony was totally covered by trees and there was absolutely no view from it.
The inconsistencies countinued into the quality of the property too. Though the main pool area was clean, it was WAY too crowded. The 2nd largest pool area was a much better choice and it offered a child pool and an adult pool in apeaceful setting. When we ventured out too see the smaller pools, we came across some slimey pools without any towels. They were NOT worth the search.
The biggest rip off was the food. We ate there several times since we did not have a car and it was NOT worth the price. Don't eat there unless you HAVE too.
Overally, we had fun but I wouldn't necessarily recoomend this hotel unless you are looking for the cheapest of the top star hotels, the others are all booked or you get a fantastic deal.
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