Arrived at the Sheraton to be greeted by a lovely girl on check-in who gave me a supposedly upgraded room. Apart from being on a corner with a great view, I would hate to see the standard rooms. All i can say is that although the hotel had obviously had a bit of work done in recent years to upgrade the rooms (flat screen TV's, nice beds, lick of paint) they are FAR from the standard would expect from a fairly high-end chain. The bathrooms are dirty - not necessarily unclean in that the housekeeping are not doing their jobs but more that they need replaced. There were ground-in stains in the bath and on the floors, tile grout all cracked. My room was ok but the room my friends' had was much worse (dust all round the edge of the carpets etc). We ended up complaining and got given a free breakfast.
I was also horrified that they charged for gym use. To me that should be complimentatry in any hotel. Also the bottles of water that are left on the desk are chargeable. Even though there is also a minibar. Usually with any other hotel chain like hilton they provide you complimentary water with teh room.
All in all - if you are going to Chicago and want a nice hotel dont stay here, until they renovate it completely.
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