The staff was super helpful and the room was very clean and spacious, especially for NYC. The room was very pretty and the bed was huge. With all the scare about bedbugs, we inspected and all was very clean. The hotel doesn't have much of a lobby and seemed short-staffed at times at the front desk, but everyone was nice and things didn't take too long. The problem? The neighborhood was not very nice. Times Square is in the hotel name but technically, it's closer to the Port Authority bus terminal. That's the subway stop closest to the hotel. Not a great location.
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