We booked this hotel because of the proximity to the airport and the long-term parking. We had a 6:30 a.m. flight so decided to spend the money so we didn't have to drive an hour to the airport that early.
We were given a room in the Lanai area which is a good 15-minute hike from the front lobby. The front desk person gave us wrong directions to our room and we finally got a maid to show us where the room was - it was right near the road and major construction on the grounds. Upon opening the door we were hit with the distinct odor of mildew. As I picked up the phone to call the front desk I noticed the clock was still on daylight savings time so this room had not been used in awhile. The operator transferred me to guest relations - they offered to send someone over to spray. We wanted to settle in and get some sleep so we asked for a different room - I was transferred again to the front desk. The phone range about 10 times with no answer so we hiked back to the lobby and stood in line again. The person who handled our room exchange acted like he was doing us a favor to move us "into the tower." We had booked with a AAA discount so perhaps this is why we weren't put in a "preferred" room before.
The room was pretty much the same but it smelled a lot better - no bigger and no fancier than the Lanai area room. Upon check out the next morning a manager noted that we had an issue the night before and apologized giving us another discount. This was much appreciated and what should have been done the night before.
At any rate it turned out fine but I would strongly recommend the hotel check some of the rooms occasionally before putting people in them.
If you are staying there and have an early flight you might note their shuttle doesn't begin operation until 4:45 a.m. - we were told the night before if we needed to be there earlier we should call a cab. Fortunately the security lines and baggage drop off is not busy that early.
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