If it weren't for the customer service, I would have been dissatisfied with this stay. A friend and I stayed in this hotel for a week during the 4th of July. When we first drove up to it in the middle of residential/industrial looking areas I was apprehensive. The lobby was nice, but once we got into the hallway and our room, I was put off. The air conditioner wasn't perfect. It was either too hot or too cold and shut off at random intervals. The bathroom door swung out instead of in, so it was always hot in there and we had to prop the door open. The fridge and microwave were ancient. The fridge was barely cold but at least they both worked.
We had queen beds which were nice and comfy with very fluffy pillows. I'm a sensitive-to-noise person and I couldn't sleep the first night. I was so desperate and frustrated I went downstairs to the front desk and asked for a fan at 3:45 in the morning. They gave me a nice quiet fan but I asked if they had anything louder. The next day we received the louder fan. The whole staff was surprised (as the news spread about our fan throughout the trip) that we wanted a noisy fan, but the white noise saved me and I did sleep well after that.
The TV worked fine and was a flat screen.
Every time we had a request or question for the staff, they helped us. They gave us indoor towels for the hot tub instead of us finding some at the outdoor pool further away. They were friendly and talkative.
The breakfast team tried there hardest to keep the food fresh and supplied in the morning rush despite the crowds. There was always coffee in the breakfast room or front desk area.
The maids weren't always perfect though. Once or twice they forgot to replenish our room with towels or free amenities. No harm in my opinion but my roommate was perturbed even though she didn't drink the room's coffee and actually need more cups.
The outdoor veranda overlooks I-5 and the airport. Not the prettiest view, but the deck itself was nice. The hot tub is open 24 hours and is caged in so that only guests can enter. It at first seems off-putting but it was easy to get used to once you were in the bubbles. The pool, I swear was salt-water treated and not chlorine but I could have been wrong.
I give them a 3 because I'm spoiled with more up-to-date hotels with air/fridge/micro/bathroom ventilation/and setting. The customer service was a solid 5 in my book though. I've never stayed at a hotel for a week as far as I can recall, and they really made me feel welcome and the service was great.
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