I have had okay experiences here in the past, but what may have been a 3 is now a 1.
a.) There were bugs in my bathroom. Not like 2 or 3... DOZENS. Hotel would not move my room or transfer reservation to another Starwood. The front desk sent in a man with a towel - he squished the bugs. Gross. And either he missed some or more came out of the drains after he left.
b.) SPG called the hotel to ask about relocating my reservation and the rep told me to expect a call back. No one ever called.
c.) Next, they locked me out of my room because "my credit card declined". After several minutes of trying to get to the bottom of it, they found that they entered the wrong expiration date! Complete inconvenience.
d.) And least offensive, I paid an additional $64/night for a "city view" and I am staring at an alley! The Empire State Building is on the other side of the building - how is this side still a "city view"?
Not worth the hassle.
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