I will start at the beginning. We arrived at IAH, went through customs, got our luggage and were standing at the hotel shuttle pick-up sign before we called the hotel for pick-up. They said no problem, someone would be right there to pick us up. After waiting 35 minutes without being picked up, my husband called the hotel again. The girl that answered the phone said that the shuttle driver came by and we weren't there. He told her that we were standing right next to the sign for hotel shuttle pick-up and no shuttle had ever gone by for their hotel. All of a sudden, mid-sentence, the phone went dead. Ten minutes later, we were still at the hotel shuttle pick-up sign discussing what we were going to do, when the shutle driver showed up. He never spoke a single word to us when he arrived or during the drive to the hotel. Not sorry I didn't see you or hello or anything. When we arrived at the hotel, my husband asked the girl at the desk why she hung up on him. At first, she didn't acknowledge even talking to him. When he asked her a second time, she said that she had put him on hold. She had not put him on hold. He was mid-sentence and she never said anything about being put on hold. At that time, I inquired about the shuttle in the morning because we had a 9A.M. flight. She said that the shuttle started at 5A.M. and went every 1/2 hour throughout the day so we didn't need a reservation. The hotel smelled like it hadn't been vacuumed in months. The appearance was O.K. but the carpeted hallways and the room itself smelled. In the morning,the breakfast was available early and the shuttle was on schedule. The different shuttle driver was quite pleasant. We did receive a 10% discount but that was because both phones in our room were not working. We will be staying near IAH again next month and I am so glad that I waited until after this stay to make the second reservation. Needless to say, it will be at another hotel.
hotel reviews