Very unfriendly check-in. We went to our room and it was very small and unclean. Writing all over the walls (maybe this was for future renovation, however I don't want to see this). Asked for an upgrade-denied. Immediately left room and found better room down the street. Asked for refund-denied. Now I am going through credit card company. Glad I took pictures and have them on my phone. Very unfortunate they would not work with us.
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