We stayed here for a conference for the third year in a row, first time as a Sheraton. (formerly Adams Mark). We were in the tower which is run down at best. Our room smelled like smoke. Apparently it recently became a non-smoking hotel so I'm guessing we got a former smoking room. The bed was ok but the pillows were horrible. The HVAC was noisy and hard to regulate. Our key cards worked half the time both in the elevator and in our room. All of this could be tolerated as it was a business trip and not a leisure vacation and we were busy. The rude treatment I received at check-in however was inexcusable, and I may say the same front desk treatment I received each year. The location is fabulous, right on the 16th Street Mall. I'd wait until they finish their renovation before staying here.
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