I have Bt Broadband more than a year. Recently, there was an intermittent connection. I have contacted Bt through message service, and they send me their engineer who fixed the problem by changing the bt socket. After almost one month, the problem has come back again. I used their SMS service which stated that the engineer will visit my property at a specified time. But no one came. I have missed a lot of online meetings as well as my daughter missed a lot of her GCSE assignments because this intermittent connection.
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