If i could give a minus score i would. Worst service i could of imagined, in a time of great bereavement and loss for my family.
I am emailing about a few problems I’ve had with purchasing a washer dryer from Currys. My father originally purchased a Hoover washer dryer back in December 2018, he then unfortunately committed suicide in June, when we were clearing out his house I found a letter from the hoover candy group saying the washer dryer needed a part as was malfunctioning and he needed to book an engineer. I actually ended up inheriting the washing machine and so booked an appointment for an engineer to come out.
I ended up booking a day off work, the engineer came out and told me I needed a part. I then booked another day off work, the engineer came out fitted the part. Made me wait by his van for a parking attendant even though I gave him a parking permit, and “fixed” the machine. I used it once and it blew all the fuses in my house and left the smell of burnin plastic. I then called hoover candy again, booked the engineer to return, took another day off work, he came out ordered the part, told me to call up the call centre to book his return visit to fit the part, so booked a fourth day off in a month at work, he fitted the part, turned on the machine and it blew up my fuse box again. He then did a further investigation in the machine found the actual issue with it and told me I would have to wait for another part to be ordered.
He then told me he was retiring that week so I would have to book another engineer to come out, determine the problem and order the part again! So I called up hoover candy, booked another day for another engineer. Booked a 5th day off. I complained about the service of the engineer, his attitude and performance, the fact my machine was still broken and had literally blown up 4 times and they eventually gave me an uplift code for my machine. I then went to Currys ordered my machine (which took over an hour standing at the till because your system wasn’t working) and booked the machine to be delivered. Booked another day off work to wait for the washing machine to arrive. I stayed in all day and called the call centre to check the delivery time and it was definitely coming in the morning before I confirmed my leave with work, they told me it would be arriving. The drivers never showed, when I called the call centre the next day they told me that no-one was in. I didn’t leave my front room that entire day, which is next to my front door. The machine was finally delivered and installed and is working, which is 2 months down the line at least.
I have lost out on 6 days work, and my employer does not believe the convoluted story, as it is ridiculous as it sounds. Ive lost that money for those days taken off, as well as the grief tied in with losing my father this really has been very depressing for me. I have had to use the laundrette which was very expensive, and don’t drive so had to use public transport to carry my clothes. When you are dealing with grief a fresh set of clothes can change your day and I feel like this situation has made me feel horrible about myself. I really hope your willing to assist in changing the outcome of this experience because I am extremely upset. The service has been shocking.
They have now offered me a mere £30 compensation, and when i complained and told them how offended i would be if that's what they thought my time wasted was worth, they offered me an additional £50 but this does not touch the black hole of money spent on this situation, from launderettes to bus passes i'm out of pocket around £300 over 6 months! Not to mention the amount of time wasted! Apparently because i cant provide proof of my launderette use, as they take coins in a self service machine and team know how told me every week i would have a machine in a few days so thought was a short term thing, if i had an inkling of the scale that the problem would of manifested into i may of been more diligent, but i was lead down a trail of deceit and lies for corporate gain!
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