I had to stay here for a week on business and it was a longgggg week.
First of all don't really count on the shuttle driver. The front desk will basically tell to take it up with him whenever you need to go somewhere. Make sure you call when you arrive at the airport too and don't expect it to be fast. I saw the same shuttle of one other hotel come and go 3 times in the amount of time it took me to wait for this one. That hotel was a couple miles away from the Holiday Inn.
The only good thing about the location of the hotel is the quick 5 minute walk to the Cumberland stop of the Blue Line CTA. Other than that don't count on walking to any nearby restaurants as this place is in the middle of a swamp and freeway.
There is a restaurant/bar there that is huge and not too bad with pretty decent food and a diverse menu. Prices are average and service is good. Place is pretty full every evening/night.
The rooms are average. They have a fridge and a microwave. The water in my shower was backing up because the drain was clogged. I think room service noticed and before I could get to the front desk the next day the drain was pulled out and the problem fixed. I was tempted to also call down and ask for more blankets because there is basically just a couple of sheets on the bed - no thick comforter. Windows looking out were filthy and disgusting.
Overall just an average hotel. At the rates they charge, I would not pay for a room here.
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