I had an awful stay at the Red Roof Inn. My reservation got screwed up multiple times. While I was in transit to New York, someone from the hotel called me to say that there were no rooms available for me. I was sharing a room with two other people, who had already checked in when I arrived (I guess our room was available after all...). However, when I got to the hotel, they could not find the names of my companions in their computer system and checked me in seperately, charging me for an additional room. When I tried to get all of this straightened out, one member of the front desk staff was incredibly rude to me. He refused to answer my questions and mocked me for being concerned about being charged for a room I wasn't staying in. He actually said "It's just money, it's not the end of your life."
Eventually I was able to speak to the manager, who did remove the extra charges after a lengthy discussion. He was very intimidating and initially maintained that I was at fault for the mixup. But he eventually agreed to charge me only a reservation cancellation fee. For a reservation that I never should have had! But I gave up at that point, as I was only being charged $30 extra rather than $300. Dealing with this situation ate up several hours of my trip to New York, and pretty much ruined the whole trip for me.
As for the hotel itself, it was in a good location, but it was run-down and somewhat dirty. The wallpaper was peeling and the carpet had holes in it. It was definitely NOT worth the price I was paying (even when I was charged for only one room!)
I later wrote a complaint to the Red Roof Inn parent company about the problems with my reservation and the outrageous response of the front desk staffer. Following my complaint, I received a phone call from the manager of the hotel, who berated me for contacting the company instead of him and told me that what I had said about the front desk staff couldn't possibly be true. I was in tears by the end of the phone call. He asked me to contact Red Roof Inn again to tell them that he had helped me and that he had fixed every problem that I brought to his attention. While it's true that he helped me to fix the problems I had, I thought that his response to my complaint was very inappropriate. Needless to say, I will not be staying at that hotel ever again!
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