Avelo customer service is the worst. During a flight delay, I found an Avelo employee at the counter and was told she could not help me. I spent 2 hours on hold with customer service only to hang up because it timed out. Per a recording, I was offered to leave my phone number for a call back but that was full. When I finally got to the airport for my connecting flight there was no one at the counter and was told by security that customer service leaves within 10 minutes of the last flight and I’d have to use a service phone. I finally make it to the gate only to find out the wrong gate number was printed on my boarding pass. I missed the flight and the next flight out was 4 days away. I sent 2 emails a month ago and received an email today stating “they are working on it.”
airlines reviews