My wife and I were extremely pleased with the reception we received after arriving at the hotel on Sunday, June 26 at 10:30am, fresh off a cruise ship. Ryan was most helpful in letting us store our luggage until the 3:00pm check-in time, allowing us to explore NYC until then. We also received a requested online upgrade and then another when we came back to check in. The view from the 23rd Floor of the Empire State Building was stunning. Our room was lovely and modern and was always cleaned to our satisfaction. The first night I had trouble with the ice machine and a couple of minutes later someone from engineering was at out door to help me. We couldn't be more pleased with our stay and will definitely check into a Hilton property when traveling from now on. Thank you again for a wonderful stay in your wonderful hotel...great location, modern, clean, quiet, and with a very professional staff. The subway was just out front at the corner which was a real plus when you arrive home dead tired from being an all-day tourist. Again, a special thanks to Ryan who was always concerned with our comfort from the moment we arrived to the moment we checked out and waited for the shuttle to the airport.
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