I stayed at this hotel last night and I am still waiting for the guest service manager to call me back after making several attempts to have my complaint heard. We had a horrible stay and then it ended with the rudest bellman I have ever met. Leaving the hotel with him telling me good luck with my complaint and mocking me. I work in las Vegas as a host at the hard rock and if any bellman acted like that they would have been fired on the spot. He basically thought that I wasn't going to tip him and held our bags until he told me I had to tip him. I was most definatley going to tip him I work in the tip industry as a VIP host and I have never had to tell anyone to tip me or have I being a customer been told to tip. After being told to tip him I refused as I thought it was disgusting he then proceded after I told him I was going to tip but now I'm not to tell me he knew I wasn't going to and that I was disgusting! I have been a VIP host for 10 years and my husband is a bellman in las Vegas. I cannot believe that he is allowed to treat guests this way...I will never stay here again which I frequent many hotels in NYC and this is the worst hotel I have been to. Starting with the clogged toilet then calling 4 times waiting 2 hours to get it cleaned up and unclogged and then ending it with a horrible bellman that then, after I waited for a manager to speak to about the bellman that never came. The bellman kept walking past me laughing at us and waving saying good luck complaining...if this is the way this hotel operates THAT is truly disgusting
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