I ordered a television from Argos with a delivery slot between 7am-10am. Driver didn’t show. I called the customer service team and spoke to a lady called Fizer. She attempted to call the driver three times to no avail. Given no explanation as to why delivery didn’t show delivery has been rebooked between 2pm-6pm. Expected to wait for delivery for 11 hours?! When I requested escalation and to speak to a supervisor or manager I was advised I couldn’t and they would call me back at approx 1pm. Worst customer experience and customer service I’ve ever experienced. How you can expect a customer to wait 11 hours for a delivery is ridiculous. Offered zero compensation or assurances the next delivery would be successful. Avoid at all costs!
company reviews