Incompetent time wasters:
1. Curries don’t allow you to cancel orders online. It’s 2020! Everyone else does this!
2. You need to call “Team Know Nothing”. When you do, there is no option for “Cancelling orders”; so you need to select the “Deliveries” option, then “Other”. Ask for Helen, she‘ll put you on hold for an hour every time!
3. After the 3rd or 5th call, and not speaking to anyone that can actually help, you’ll eventually hang up and wonder why you bothered dealing with Curries in the first place... Write a reminder to punch yourself in the face should you should you ever be redirected to the Curries website.. This should remind you of how painful the customer service experience was... If you find yourself wanting to visit the website voluntarily, schedule an appointment with a psychiatrist - you may have had a mental breakdown.
@Ryan,
That’s all very well, but I’ve spent the best part of 3-4 hours in call queues without a result. Does that sound right to you?! On several occasions, I was put through to the wrong department by the first person to answer, then waiting again... After a week of trying, I now have a text message confirming delivery for tomorrow! I won’t be using your company again! I’m certainly not going to bother trying again! Expect plenty of negative reviews to compensate for my loss of refund.
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