Stayed here 3 nights in mid September whilst at a conference in the adjoining Hynes Convention Center.
The hotel is convenient as it is part of the Prudential Center and thus its a very short inside walk to the convention center. As a result of this (and because of reading some of the reviews here on Trip Advisor regrading the food) we didn't use any of the hotel facilities as the Prudential Center has everything one needs.
Room allocation appears to be key. This is borne out reading other reviews. My room was very small with an uncomfortably small bath room. The room suffered from significant plumbing noises. I couldn't decided whether this was something to do with the aircon or it was water rushing through pipes. Whatever there was an obtrusive rushing sound and then a 'bang' when it cut off. Given that the noise generally started about 4:00am ish and continued relentlessly throughout the remainder of the early morning I suspect it was the plumbing, or specifically, the flushing. On the plus side thee bed was very comfortable and everything in the room worked.
The walls in this part of the hotel (North Tower - 20th floor) are thin and it was noisy. For example could hear next door flicking the light switches. Others have commented on this. So, judging on my experience alone, I'd not be impressed. However, my colleague down the hall had a much bigger room and none of the aforementioned issues! As a SPG member with a few points to my name I would have expected a better room - a feeling confirmed when it transpired that my colleague and I had inadvertently swapped rooms and I should have been in the bigger one without the plumbing noises. It does make me wonder however whether the 'noisy small' rooms are allocated to those paying the conference rate or whether it was just luck of the draw.
Internet was $9.95 + $.50 'telephone tax' for 24 hours and worked fine. They also have free wifi in the lobby so if you just want to check email in the morning/evening you don't have to pay at all.
For me the experience was adequate - my colleague would rate it higher. If I had the choice between this hotel and one of equal standard at the same rate I'd try the other.
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