Was not informed of needing a PCR test so attempted to change flight but was not allowed nor was refund even considered and had to buy another flight. Was only refunded "airport services fees" but not the preflight charges paid for and never used which include seat charges, meal charges, and baggage charges. If non Japan resident, you are unable to purchase travel insurance nor is there a toll free number to speak to anyone from the airline; just an outsourced ISA in a non English/Japanese speaking country who does not care about customer retention. Have a magnifying glass handy when purchasing your ticket so you can read the fine print that is meant to benefit the airline and cheat the customer.
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