Terrible customer service. I ordered a computer case with them. It was more expensive on their store but I chose to order with them as they had it available for next-day delivery. This was supposed to be delivered to one of their verified click-and-collect points but this delivery was refused, apparently due to its size. Why is this listed as a click-and-collect option on your site if delivery is going to be refused for its size on delivery? When I contacted Very they told me to get in touch with the courier, the courier then told me to go back to very to resolve this. When I phoned them back for the third time they said they couldn't update the delivery address and that i would need to wait for the item to be returned to their warehouse and wait 7 days for a refund and then order another unit. The only reason I ordered with very in the first place was so i could get this quickly. She suggested I place an order for another one while waiting for the refund to come through so i could have this as soon as possible. Why would i place an order for another unit when you have failed to deliver the first? Stay clear from Very, terrible website and customer service. Not to mention their outrageous APR percentages that they try to advertise to their customers as being good, 40%? Jokers. I will be contacting them to close my account and remove all my data from there databases under GDPR
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