My company had paid for my 8 day stay at this Omni hotel. The room was very spacious and the house keeping always kept my room well stocked with bath essentials. The lobby was absolutely beautiful! The ammenties include but were not limited to outdoor and indoor pool w/ jacuzzi, gym, and sauna. The staff was very accomodating and friendly.
Now I do have to complain in regards to the Trainee check-in employee. My company had paid for my stay through Expedia...and she put all of my room charges to my personal credit card. I had checked in twice in seperate occasions (checked out on Friday and checked back in on Sunday). I thought should would know better the 2nd time around, but she ended up charging my company card twice! Fortunately the check-out staff was very experienced and corrected the issue that occured twice. BEWARE when you check in! Especially when you have pre-paid for your room they WILL charge you again.
For an Omni hotel I really thought their staff would be 5x better than I had experienced. The hotel room, house keeping, room service, and ammenities were great. It's horrible how a 4 star stay can be rated as poor due to inexperienced staff given responsibility to check in guests.
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