I don't know if bad customer service is a result of being one of the new hotels on the strip, but it is certainly bad at Aria.\n\nThe front desk doesn't have one big line, it is on a first come, first served basis. I went to one of the shorter lines thinking that I scored. NOT! Apparently the couple ahead of me were having an issue with their room which took some time. I stood in line for 30 minutes (all the while seeing people who came 15 minutes after me check in before me!). \n\nFinally after getting up to the counter, the rep doesn't apologize for the wait, despite seeing me stand there for 30 minutes with no acknowledgment.\n\nWe get up to the room and it's really big! Relieved that I'm finally in my room, I start taking a look at all the amenities inside. There is an Audio/Video panel that has all kinds of ports: USB, S-Video, internet, etc. There is even an iPod/iPhone input...awesome! So I get out my cable to play some music, and then I realize that the input isn't compatible with the iPod USB cable. So I look through the manuals on the table to see if I'm missing something and it doen't say.\n\nSo I call the front desk to ask, and the girl said she doesn't know and transferred me to their IT line. The person answers and we have a very uncomfortable exchange until he realizes that I'm a guest and not an employee. At this point he said that they only assist staff and not guest issues...so I have to call the front desk again. Ugh......\n\nSo I call, again, and I reach another person. He said that in order to use the iPod connectivity in the panel, you have to go to the gift shop and buy a proprietary cable for $15. Are you serious?! I really hope that they haven't made anything off their little scam; I can't understand how they can expect anyone to buy a cable that will probably only work at their hotel. At the Palms they have an iPod dock that comes with the room, for free! Needless to say, I was totally annoyed.\n\nOn the bright side, their housekeeping staff is very friendly and responsive; the rooms are really big and SUPER comfortable; we had an excellent view of the Marquee as well. \n\nFor the price, the room itself is great and the hotel is very clean and upscale. But the service leaves something to be desired for sure.\n\nI'm not going to write off the Aria just yet, but hopefully they don't keep this up for too long.
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