Absolute shambles.
Bought a laptop less than 2 years ago and took our 3 years cover. Laptop just turned itself off after being turned on last month. We took it into the store the same day with an external harddrive to have it backed up and repaired and we're guaranteed 7 day repair.
We are now 5 weeks on and still being sent the same text saying the part isn't in stock and that they are working flat out to fix it.
Call in and get told we will just write it off for you but can't tell me the value.
Called today as had had enough to be told that our plan doesn't cover advanced backup although we were told in store we were covered and that standard backup won't work so they haven't done the work and they need a part and there is no timescale for an advanced backup.
Can't track the part, don't even know if it's been ordered or when they would have it. Won't start backup or do any work by the looks of things.
Been told our options are to give up and be sent the harddrive from the laptop and our external without them backing it up or wait and wait and wait until who knows when because they won't do anything.
Asked if a manager could speak to me and resolve the situation and was told no, they won't come on the phone because they can't do anything for you. They can call back or you can go away with this information. Regret getting the insurance and so majoring p****d off now!
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