I was visiting HRC KL for the second time. I had enjoyed a very pleasant evening during my holiday in 2009, but tonight's meal was a fiasco. Very bad service from beginning to end. The waiter was unable to take our order without needing constant checking and correction on our part. Despite having confirmed that we didn't want cheese on the burger that my Dad ordered, it turned up 15 minutes later with cheese on it (actually it was completely the wrong burger).They took the burger back and prepared a fresh one, which turned-up just as the others in our party were finishing their food. When my Dad asked for mustard, the waiter disappeared for another 10 minutes! Eventually the mustard was found and brought by one of the waitresses. The straw that broke the camel's back was when the candle on our table was snatched away to give to another table who couldn't read their menus!I complained to the manager (Zane) who was barely able to understand or speak English. He took no ownership of the problem and left it to the waiter to deduct a paltry 10% from the bill. I was having none of this and went up several times to the tills to complain to the manager again & again. Eventually I got a 20% discount.I was very disappointed by Hard Rock Cafe Kuala Lumpur. Its standards of service appear to have slipped badly and is a very poor reflection on what is a wonderful city. I certainly shall not be visiting there again and would recommend very strongly that you search out other less expensive and more attentive options for dining in this city which is rich in superb dining options.
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