I'm not being a snob when I say I've experienced better. I LOVED the room, I loved the casino, I loved the ambiance and decor. I HATED the housekeeping/check-out service--good service was lacking here!\n\nFirst off, the bed in our room was the comfiest bed I have ever slept in. I wanted to take the pillows home, and the sheets, ugh--SO COZY! I felt very at home in their rooms, and considering I had a cold for part of the trip, it was necessary that I be comfortable and sleep well.\n\nThe tables were expensive, but I didn't lose money so no complaints here! Considering that I'm cheap and most people who stay here are not, the tables are fitting for typical Encore guests. They have a good variety of cheap and expensive slots as well. \n\nHousekeeping - I don't know what the hell happened here, but every night I made sure the \"Do not disturb\" switch was on so that the housekeeping would know not to wake me and the BF (we sleep late, like until 1 pm.) WELL, two of the mornings we were there, they woke us up with that damn doorbell at 9 a.m. I'm not sure if the thing just reset in the middle of the night or they unlocked our door, turned it off, and then rang the doorbell. Either way, it shouldn't have happened. Also, one of the housekeepers refused to leave until I let her put new information booklets in the room. WHAT THE HELL!\n\nBilling - If I purchased a particular package, keep track of which perks I get. It's not that difficult! Also, don't disagree with me when I say that I get free buffet passes BEFORE checking what my package allows. Customer's always right, right? Well, NOT HERE! I got my buffets comped eventually, but come on, when we pay SO much to stay here, we should be treated better. The guy checking out next to me was having similar issues, so this wasn't a fluke.\n\nI probably wouldn't stay here again because it seems like the check-out process tries to cheat their guests out of their money, and housekeeping doesn't know when to stop when you tell them \"NO!\" I don't have this issue at cheap hotels like the Orleans!
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