First night arrived 1am US time 6am London time, so exhaust. Bellboy too my luggage. By the time checked in and went to my room. No luggage there. Thought it had been stolen. I went back downstairs from the 10th flr. I saw the bellboy I gave my luggage to taking someone else's luggage up He said another Bellboy would bring my luggage up - charming!!
Fan too loud went downstairs to advise how to turn it off. Told how to. 3am (8am London time) fan came on automatically and woke me up. Called reception again told by engineer hot to turn it off fan. Obviously, didn't sleep that night. I was given a free upgrade in the morning to 14th flr. But same fan lol! Had to buy sleeping medicine on advice of Concierge called ZZZQuil and use my ear plugs. In order to get a good night’s sleep.
That been said all fans are loud in NY as stayed in Gild Hall Thompson Hotel they had same loud fan and engineer. Lovely hotel and lounge and very helpful concierge and reception.
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