Very disappointing stay. Although the staff was for the most part very pleasant and helpful our overall experience was not good, especially for price we paid (about $429 per night) beds were comfortable. Boston Park Plaza is a historic property with some of the quirks you experience with older properties but overall I found maintenance and updating on the property to be lacking and not up to the level I would expect for the price paid. There was heavy dust on the chair rail molding in bath room (although floors and shower were clean) the shower walls were replaced / repaired with that cheap plasic fake tile shower liner (not what I would expect for this price hotel) the floor lamp had a short in it so I was shocked when I went to turn it off / on. AC unit leak on floor leaving a very damp carpet. Temperature controls on AC units did not seem to work had to turn off unit to warm room up. We arrived at 6PM and the room was not ready, waiting until 7:15 and were given a room that was supposed to be a Jr. Suite. Given the number of other guests complaining about rooms and waiting for rooms it was apparent they were over capacity. It was very large room with one king bed and a strange smell. We had made reservation for 2 adults and 2 children. After about 15 minutes of complaining at front desk we were given a "deluxe double" which was actually two former hotel rooms converted into one (large and okay) nice part was two small bathrooms. A less expensive room but no price adjustment offered. The next day they moved us up to two ajoining rooms for the remainder of our stay which were nice. Another issue (as if I needed more) was that we purchased Red Sox tickets at time of reservation, the tickets were no where to be found in hotel. The Concierge was very accomodating and took care of the tickets and we had great seats. Finally, it was very obvious the hotel books out to tour groups, many appeared to be high school age, all were well behaved and no issues there but it causes me to think about how much I overpaid for my room compared to what they wholesale rooms out for.
I had read mixed reviews before booking but proceeded with this selection because sometime reviewers may be especially picky or unrealistic, unforturnately I should have heeded the other's advice. I hope this review helps
Bob
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