I waited for the Groupon before I went on this, 'cause it's pricy. $69 for admission for 2 with either flex pass (go day/night whenever you like) or Happy Half Hour (open bar for the duration of your trip, weekdays only). It also comes with a 20% off food at Brooklyn Bowl, a free polaroid at the Polaroid store, and 15% off any item in the gift shop.\n\nFirst thing I noticed: everyone here hates their job. The bag checkers could not have cared less about us. I showed my Groupon voucher and the girls says, \"Sorry, I need to see the ticket.\" I was like...okay, isn't this a ticket? And she sighs and huffs and puffs and says, \"NO, a REAL ticket. Go to the concierge.\" Cryptic and rude! But we went to concierge next to the Brooklyn Bowl and got real tickets printed out and were finally allowed in.\n\nIt's a long, long windy path up to the actual High Roller. There's a set of green screens against a wall and some \"photographers\" who basically push you up against the screen, click two pictures, and hand you a ticket without even looking at you. I was really shocked! I gladly would have payed for my picture if it hadn't been so hurried and awful. This is a MONDAY NIGHT, mind you, with NO LINE. They aren't busy, and they just don't care. Terrible customer service.\n\nFinally get there to the loading deck. From my understanding, there are bars in each compartment with bartenders and all. Turns out there's just a small rolling beverage cart they throw in there with a bartender and squeeze a rather large amount of people in one car. Not a lot of seating, which was uncomfortable. Bartender was very friendly.\n\nThere's video screens up top of the car that are supposed to give an \"interactive experience\". They don't. They just let you know what elevation you're at and give a small HOORAY! when you reach the pinnacle. The view is pretty, but not worth what we spent. I was ultimately disappointed with the whole experience. Better customer service, please!
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