When I joined Talktalk, the set up was a nightmare, and a year later I still don’t have access to tv because it was so difficult. Now I am trying to cancel my contract and it is equally difficult. It is extremely hard to find out how to cancel on their website, except to call them, which I can’t do because I’m hard of hearing. I tried using the chat but it says ‘all our agents are currently busy’ and after waiting twenty minutes, I gave up. Their complaints procedure is equally difficult because they suggest using Live Chat which simply says they’re busy and will get back to you, but don’t. To write, you have to include an incredible amount of information. They simply put up mountains to deter customers from cancelling or complaining. Don’t put yourself through this by choosing Talktalk; they have an utter disregard for their customers.
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