I was in San Francisco on business and stayed at the Mark Hopkins for 5 nights. The location is on the corner of California and Powell Streets, so it is a good walk to the mall. You will most likely need public transportation to get where you are going. It may be tough to walk everywhere given the hills. It's about a 15 minute cab ride to Fisherman's Wharf and Baker Beach where you can experience the most amazing views of the Golden Gate Bridge.
I had no issues at check-in and found all the staff at the front desk courteous and helpful. Concierge was absolutely amazing and got me out of a jam when I needed a cab on a day that there was the Bay to Breakers road race. He researched the public bus schedule and I was able to get to where I was going with time to spare. I was truly grateful.
My room was on the 6th floor. It was very small. Not a lot of room to spread out, but it was immaculate. I also thought there was a shortage of outlets to charge a phone and plug in a computer, but since this is a landmark hotel I don't consider this a huge deal. The bed was comfortable and the bathroom spotless. The water pressure is very low, but the water was hot. One of the things about this room I did not like, was that it was on the same level as the roof of the building next door. I heard the loud roar of the rooftop fan every night. The cable cars were also very loud and made noise most nights/early mornings. I have to say, I was woken up (even with the window closed) about 3 nights with the street noise. This can be remedied though with a room on a higher floor. Housekeeping was excellent. I ordered room service twice and thought it was OUTRAGEOUSLY expensive. Breakfasts can easily run you 40 bucks. The food was good, but definitely not worth the cost. The WIFI charge was also an issue. Why are hotels charging 20 bucks for WIFI? I can go to Starbucks for free. Another reprehensible charge. The elevators were always available, so no issues waiting in the lobby to get to your room. I used the gym and it was your typical set-up: couple of treadmills/stairmaster/bikes/weights. Top of the Mark was nice...although the food options are few and I didn't think it was all that great. I would stay here again, but do think the price of food and internet is a complete rip-off, no matter how management positions it.
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