This was my first time staying at a Kimpton hotel and I have been blown away. The staff is uniformly friendly and helpful. They greet you by name on the phone and at the front desk, and go out of their way to find a way to help you, surprise you, and delight you. The pool overlooking the city is spectacular and well kept, and includes a bar so you can really relax in the sun.
But in particular at this location, a concierge by the name of Samantha was mind bogglingly helpful and patient in finding an in-room massage for me on less than 24 hours notice. She made multiple calls to check availability and had a wonderful attitude the entire time. Service is an art; Samantha is a master. If you book another hotel in Phoenix, you're missing out. Period.
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