Family of four stayed for 3 weekday nights this August. Room on 18th floor had a great view. However, the carpet was very stained and dirty. Whole room needs an update. Bathroom was very roomy.
We had access to the Executive Lounge (also needs an update). Do not waste your money on the upgrade. Cold cereal and sweet rolls for breakfast and 2 "hot" snacks at night with cheese and fruit. For the extra $30-$40 per night you can get a real breakfast. Also, the lounge was so packed while we were there we had to stand and eat.
The hotel is very convenient to Universal Studios and City Walk. They have a shuttle they share with the Sheraton that comes every 10-15 minutes.
Next time I would stay at the Sheraton which was just updated.
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