Bhubaneshwar to Mumbai. Pathetic customer service. The helpdesk people have no idea hot to talk to customers and listen to their problem. We tried to prebook the excess baggage international, but the payment did not go through under my name. We rechecked the booking several times for any link to appear through which we can complete the payment. We also waited for an email, but did not get any. In the booking it did not show anything neither did it informed us to pay at the counter while boarding. Then, we again prebooked the excess baggage international. This time the payment went through. Then we went to the airport for taking the flight. The helpdesk people said that we have to pay 2500 for the pre baggage under my name which we did not need at all, as we already had it under her name. They were not at all helpful to us. They did not listen to what we wanted to say and were rude also, their argument was the following. "The extra service once added can't be removed." To my defence, I had not completed the purchase. So how can it be mine until I buy it. Just because I see a product and like it you can't force me to buy it. His argument holds true if I had paid for it and then asked to remove it.
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