The "new" Hyatt is not so new and at best is overly trendy (think badly done W hotel). Arriving was a challenge as the front door is not on Lexington as the hotel's address. There was no doorman (correct, no doorman at $400 per night). The hotel attempts the sheik small floating counter for check in by a mid 20 something who emerged from yet another sheik closet door to single handedly attempt to assist the 3 or 4 parties waiting to check-in. I understand this is NY, but this is a badly redone boutique hotel with old loud HVAC systems and the tiny rooms to match. The standard new reno of a shower was the high point by far. I didn't mind the obscurred glass door to the bathroom but anyone sharing a room w/ someone you have not been initimate with might have issues. Thankfully we moved to the Waldorf the 2nd day for less than we paid at this Hyatt (beyond ridiculous but I guess loyal Hyatt clients will put up with this). The only other bad choice of the evening was grabbing a quick bite in the restaurant before rushing to a show. Service was fine, but the food was just okay and like the hotel extremely overpriced. With the slightest of efforts you can do much better than Lex48 (how clever) at least until the Hyatt makes drastic changes with its help to at least deliver superior service and drastically reduces the nightly rate to make it somewhat competitive.
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