Stayed here in November 2011. This may be Manhattan but for nearly $300 a night I expected much much more.
Our room was on the 2nd floor. There are roadworks going on right outside the hotel, plus the traffic from West Broadway anyway. The hotel hasn't even bothered to put in double glazing, so it was incredibly noisy and sleep quality was poor. The room was hot - there's a ceiling fan for air con but it was too loud/cold to use overnight, so your choices are being hot or being cold. Rooms themselves were tiny - two double beds but barely any room to put your luggage or walk around.
On our final morning we woke up to NO HOT WATER. So we had to check out without having had a shower for the day, not great. What made it worse was we called hotel reception four times and they didn't even pick up the phone. When we reported it in person the receptionist knew full well what the problem was seemed pretty sheepish about it - but she didn't bother apologising. One of the other reception staff offered us a free breakfast at the café next door (by the way don't bother paying $12.50 for that: terrible quality food and rude/unfriendly staff - the kind of people who stopped caring a long time ago and merely count the dollars in their pockets). I overheard numerous other people complaining about countless other things on checkout - I didn't hear anyone say "this was a great place" - and I got the impression hotel staff knew all the shortcomings but couldn't be bothered to address them. It's Manhattan after all, they can keep charging lots of money and getting away with it.
Hotel staff were pretty useless whenever we asked for directions, advice on getting to the airport, local information. You know, the kind of stuff people who work on a hotel reception are meant to know. I don't know NY at all well and I couldn't have done a worse job than them. On departure they offered to call us a cab as we had heavy bags. After repeated assurances that they were working on it, 20 minutes later they said a cab wasn't going to happen and we should just get the subway. Massive waste of our time and really inconvenient, but I guess it was fitting that our departure lived up to the same standards as the rest of our stay at this hotel.
The only plus about this place is the location - I liked the area and the subway was right opposite. But if you want to stay in Tribeca, stay elsewhere.
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