The location is great, and the hotel is clean, but the experience at the Doubletree was deplorable!
The hotel created an unauthorized key to our room which was subsequently used and ultimately led to our room being burglarized.
Someone robbed us while we were asleep in bed. The hotel management was uninformed and unhelpful in dealing with the issue; so we were forced to file a police report.
The hotel has escalated the issue to their "insurance company"-but did not offer to comp our rooms, or offer any alternate remediation.
It is 5 weeks later, and we still have no resolution from the Doubletree or the Hilton Corporate Properties. The Doubletree still has not apologized. There were 7 of us in our party, and none of us will be staying with the Doubletree or any other Hilton properties again.
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