Went to Boston (have been many times) with the family and decided to try this hotel out. Ugh - what a mistake. Got a deal at a pre-pay site or we would have checked out. My wife was furious - couldn't believe vacation was being ruined by such a bad hotel.
The Good - great location....
The Bad - the floor we stayed on smelled so bad we had to be moved - only to find out the smell is everywhere. We first thought it smelled like dog poop, but it morphs into a wierd half vomit half urine smell as you get more used to it. They obviously know they have a problem because there are air cleaners everywhere but doesn't seem to work. Elevators went down repeatedly - we walked down from the 15th floor (with a 6 and 8 y.o) because otherwise you could not get out of the hotel. Heard at least three different excuses from staff until we made friendly with the valet and he said it is always like that. There are no services or help at all from staff. there is one poor concierge that is mobbed constantly and nothing else - they didn't even have a tourist map or brochures or anything. Trying to be boutique, but instead just comes off as stupid - the worst of boutique with none of the glamour or hipness. Repeatedly asked front desk with help but was always told I had to speak with concierge (we were trying to do a tour) - waited 20 minutes and gave up. Food is way over priced and not good. Pool is said to be heated - but it must be heated with a toaster coil because the kids would not even get in - (this is in AUGUST - and we could not get in the INDOOR pool because it was to cold). Gym was sub-par, and half the machines were broken.
Totally was a horrible stay and the staff were completely indifferent. If you book this hotel - do so at your own peril - you have been warned!
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