We stayed in this hotel because it was close to Universal Studios & they offered a free shuttle. Check in took awhile because they had no record of our reservation even though we had paperwork & a confirmation number the staff member was confused & asked for assistance from the manager & his reply was " Oh just give them a room & i'll deal with it later" that might sound like a normal type of a response but it was said with such annoyance & attitude that it put us off staying there but since we were along way from home & had been planning this holiday for a long time & only had 4 days left of our holiday we just tried to ignore it. While checking in we asked if it was possible to have a later checkout which the guy said was no problem, but then was told 2 days later sorry no can do, so we ended up at the airport WAY ahead of time since we were taking a night flight home. The best part of our stay there was a local supermarket down the road called Ralph's which had EVERYTHING that you could ever want, you could even make up your own salad & go to the deli to get some cooked chicken pieces, chips & yummy pasta which was way cheaper than eating in the hotel restaurant.
The actual room itself was quiet nice & roomy, though the bed was a little soft for me there wasnt much i could fault about it. Would only recommend if Universal Studios is something you want to be close to without a huge price tag.
hotel reviews