Worst flight and crew ever. We booked flight from Semarang to Jakarta at 4.30 pm and we try to check in via web a day before. But we couldn't and pop up message show there is an error in our booking. We also try to reach the Customer Service but there is no response. Later on we got the info from our colleague that our flight was moved to another flight which 5 hour earlier than our booking, without notice. We have to rushed our check out from hotel so we could catch up the flight. But what happened later more surprisingly, we got the information that our flight was delayed about an hour. What else, after we board, we knew that our cabin wasn't available because already full with another passenger luggage. And what the crew do? Nothing, they just moved our luggage into baggage without confirmation. This is the last time we used Batik Air and also another airline from Lion Group.
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