I hate to say it, but I was disappointed with my stay here. I have stayed at Embassy Suites in other cities, all of which have been very nice places. I picked this hotel for a business function based on my other experiences with Embassy Suites being good for business events. Well, unfortunately this location was overrun with large groups of teenagers and their families in for some sort of sporting event. The entire place looked and felt like a boarding school or dormitory of some sort, with teenagers camping out in the hallways and refusing to move when other people were trying to get through, riding the elevators up and down, screaming across the atrium to friends, etc. Now, I realize this is more the fault of the "chaperones" of the group but I did not anticipate running into these types of crowds at an Embassy Suites...don't they belong at the Holiday Inn??? Seriously, just being in the common areas of this hotel was absolutely driving me batty with all of the people screaming and yelling and running around, parents of the kids included. Maybe not entirely the hotel's fault but it really put a damper on my stay. I wish I'd been warned that this event was going on, I would have gone elsewhere.
Cleanliness was not up to par. Debris on carpet in room, hairs in bathroom, dusty headboards, lint and debris in corners. Room services dishes were left outside other rooms and not collected for long periods of time. One of the elevators had either spilled food or vomit that did not get cleaned up for the 24 hours I was there: it was hard to tell which it was.
The room was ok but again not what I expected: the sheets and pillows need to be replaced, stained and holes. The dark wood furniture in the room was chipped and worn looking. The bathroom needs a gut rehab. Not something I'd usually complain about but again, not what I expected from this chain nor in a room that cost $200 for one night.
Honestly, I've stayed in Hampton Inns that were cleaner, more comfortable, far more relaxing, and far cheaper than this place.
I really expect more from Embassy Suites.
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