Absolutely disgusted with your customer service team. Called for a repair on my Washing machine.. Was holding for 58 minutes and then connected and got cut off... So called back and again holding for over an hour before getting thru... This happened to me previously a few months ago too.. How can you immediately cut someone off.. Can't you use a phone properly..
My complaint isn't about the repair the engineer was great.. Polite and thorough but I emailed a complaint to have a reply saying we will get back you you and Guess what... Nothing..
Today I've had my phone bill and those 2 calls cost me over £18 which is appalling... How can you offer a service which you can't supply...
Not happy that no one came back to me re my email... I will not be buying any more plans from you... You're an absolute joke... I understand the current situation is bad but I pay a monthly fee and if you can't even get decent people who know how to answer a phone correctly you shouldn't be taking peoples money..
Im fuming..
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