We stayed here in January 04 for 3 nights. I have rarely been so disapointed. I checked in before my partner who was joining me after he finished work. The check in staff, I dealt with two, were respectivley surly and unhelpful. They lost our booking and were utterly uninterested in recovering it. I wasn't allowed to use their phone to call my partner and despite having come directly off a flight from the UK I was pointed to a payphone - I had no change!!! I asked them to change a note for me and they gave me smaller denomination notes. I was rescued by the bell hops who over heard me and managed to scrape together a couple of dollars of change between them that I could swap for. When this inevitably ran out I asked reception to tell me where the bar was so I could get a coffee and change more money. I was told to go to Dunkin Donuts next door (who's customer service put the hotel to shame I might add). Well I finally got my room, after it was established they had confused the booking with that of a friend of ours who had booked at the same time. No apology.
The mini-bar and room service were extortionatly priced. The bath was shallow and there was no bubble bath available. There was a lot of noise from the rubbish bins at the back of the hotel. The upholstry was grubby looking. The advertised balcony was missing. Breakfast in the silent dining room was over priced and not that good. The waiter pouring my coffee put the bottom of the coffee pot in my scrambled eggs.
On the plus side the hotel is in a good location and the bar serves excellent martinis. The bar staff, bell boys and garage staff were very polite and helpful.
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