We stayed again at the Sofitel Water Tower this weekend, after having seen some unusually low rates being offered together with a complimentary upgrade to a Junior Suite. We typically try and stay here, although at times the rates have been prohibitive. This stay was probably our best, and I sensed that the chain has been making a deliberate effort to improve their customer service and give their guest an even better overall experience. We did get upgraded to a Junior Suite on a high floor, just like the booking on their reservations web site had indicated. We ended up on the 27th floor, and the room was outstanding. Great furnishings with a full couch and a Barcelona chair, beautiful flowers in the room and the bathroom, and a nice view of the city from two large windows. The bed was superbly comfortable. Only two very minor gripes were the in-room safe – which did not work and required maintenance – and the lack of a fridge / mini-bar. We heard no noise at all, and generally had an outstanding stay. Except when the rates might be unreasonably high due to conventions or high season, we will continue choosing the Sofitel Water Tower as our preferred hotel when visiting beautiful Chicago.
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