An item was ordered on 16th December with an expected delivery date on the 19th which I had an email confirmation for. The item was not delivered and so when I phoned on the 20th, the original order was cancelled as they believed it was lost in the warehouse and re-ordered on the same day which I was “guaranteed” would be delivered on Wednesday and that the customer service person would be telephoning me to confirm the expected delivery time. Again I waited in and yet again it was not delivered and no phone call. I then had the inconvenience of having to go into a busy store to purchase the item from another company which wasted a lot of time and was a very large item to have to go and collect. I then cancelled the order with you (which still hadn’t arrived) on 23rd December. Then to add insult further I received a text message this last week to advise that my order was being delivered which I had to chase around to the courier to cancel. A further issue was that my account still showed the delivery charge as being outstanding which I’ve had to call up again to rectify. I’ve been left totally unsatisfied at the poor service as well as losing out on the discount offer that was being offered. The customer service staff do not seem bothered by my complaints and did not escalate the issue further when this was requested. This has not been the first delivery issue that I have experienced with yourselves either.
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