Paid for this room a week in advance. Was expecting to get a river view room. Instead our view was of the parking lot. Asked the clerk Jesse and he stated because I did not book directly thru the hotel was the reason I was given this room. ?? He stated they were booked and could not give me another room. No upgrade. Just sorry, but next time book directly thru the hotel. WTH? Air conditioner not cool. Customer satisfaction not a priority of this hotel!
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