Originally, I intended to give this location only one star in response to an incident that occured. To start out, let me make it known that I HATE self checkout lanes. They're overly sensitive to weight, there are never enough bags for my items and they're generally small and crammed areas. Not to mention that I work over eight hours a day and I hardly look forward to having to ring up and bag my own purchases. Once upon a time, I assumed that the only perk to these annoying machines is that I will always get back exact change and have an accurate receipt of my purchases...that these machines are supposed to be efficient. I was wrong.\n\nVery recently, I went to this location to purchase a new fill valve to replace my downstairs toilet. After I picked out my items, I went to the front to make my purchase at the only lines open...self checkout. That's another thing that bugs me, there are customers out there like myself that don't want to use self checkout, but have no choice when that's all a store will keep open. But, I digress, I rang up my items and paid with a $50.00 bill for a total amount of $14.78. I thought it was a routinely typical purchase until I tried to use one of the $10.00 bills I had received back to pay for dinner. Turns out that the self checkout machine had handed me back a counterfeit bill. When I asked for the bill back so that I could bring it back to Home Depot, the restaurant refused (as I've learned is proper procedures, after which they are supposed to call the police and the police hand the bill over to a counterfeit division of the Secret Service).\n\nSo, I got home, and my roommate called Home Depot and explained the situation to their manager. After some back and forth he agreed to provide us with a store credit to make up for their error. Once again, the store manager did a great job of trying to turn this situation around, but it irks me that a machine built for efficiency couldn't even do the job that a teenager did in a drive thru window half an hour later.
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