Awful customer service, impossible to contact and their website just kept coming up with an error message when I tried to change my flight. They had no representative at the airport despite co-operating a flight from there and I ended up having to buy a new ticket. Vietnam Airlines still refuse to refund the ticket I no longer needed. Never use this airline unless its a last resort they are totally useless. Also trying to talk to customer service in Ho Chi Minh airport is impossible as they just ignore foreigners and serve Vietnamese people first. Incredibly rude.
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