If you take away the glossy marble lobby and the lofty ceilings, you are left with a substandard NYC hotel that is certainly not worth the price tag.
The check in process was friendly and speedy. However our room was very very small, with only one mirror in the tiny bathroom and no mirrors in the room which made it difficult for the others in the room to get ready. Our first room was pungent with the smell of cigar smoke (it was a non smoking room) and there was no wifi connection.
I asked to change rooms, which they agreed to do, but was given non functional room keys. I once again went down to the front desk and asked for new room keys, which worked once and then would no longer let us into the room. Back down again for the fourth time to get new keys. This whole room changing process took at least an hour of my time.
We stayed on the club level so that we had access to the club lounge. After finally settling into our room, a visit to the lounge for a chilled glass of wine and some snacks was in order. I poured myself a nice glass of wine, filled out the honor chit for the wine and settled down for a chat with my girls. The club attendant approached me and asked me if I had paid for my wine. What cheek!
The wifi is spotty at best. If you need to use the business center you pay for it.
I highly recommend a different hotel from this one. Not worth my money, time or effort.
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