It was not a bad hotel, but I will not ever stay again. I believed the other reviews, and took a chance. Though people may have mentioned some good things, there were so many small things that were not good, they all added up. They list a dvd player in each room. When we were put on hold about the missing player, the recording they play as you wait, boasted about the dvd players in each room. We were told the owners got rid of them. They also got rid of the coffee pots! There are no raised floor bottoms on the shower, so an extra drain is in front of the toilet, for the water. Water flows freely all over the bathroom floor under the shower curtain. The tv was on the far right of the room, though the 2 beds are in the middle. Tv was in a little cubby area, not good for viewing. The fridge was so small, it only has enough room for the mini-bar items. If you want to use it, you have to remove all the pay stuff, and have the bar items take up nearly all of the limited counter space. Elevators barely held 2 people and our luggage. No joke. 4 person max, and no room for luggage with 4! Hot elevator temp. Smallest Lobby I have ever seen. About the size of my Great room and kitchen. The main lobby being a great room, and the coffee area like my kitchen.. Air conditioning in the lobby and halls were none, or limited. Concierge never answered my emails sent 5 days before my trip. Location was good, but there are better at this price. Rooms were clean, bedding was great. Robes were shown in photos. No robes. No vending machines of any kind. Lobby offers free coffee and water. Ice only on every other floor. Staff was friendly. We had to change rooms. 1st room had a garbage dumpster outside our window, and was old, odd shaped, and poorly arranged.. Second room had a nicer view, and was newer. 2nd room also had better tv placement. TVs were flat screen, HD. The channels however, were not HD, so we had to adjust the screen width so we did not have to watch everything stretched. All rooms are not equal. Old room had a huge bathroom, huge like a locker room. Very odd.. Nicer 2nd room had a tiny tiny bathroom, but it did have a ledge to stop the water. It only had a ½ shower door though.. No soap dish in the showers. No hook or ring for a hand towel. No cup in the bathroom. Both bathrooms had an odd placement for the bath towels. Right above the toilet paper. Unless you folded your towels in ½, they covered the toilet paper. Carpet was like kitchen carpet, flat and a little stained, though clean.2 rocks glasses at the bar, but no cup to brush your teeth. Bathroom scale and remote both needed new batteries. Maids were quiet and courteous. Other guests were also quiet and courteous. One thing I will list as a deal breaker though, was the air conditioning. In both of our rooms, the air was a dial thermostat. (a dial like an .am radio) the air in both rooms was set at 50 degrees. This is the lowest setting. My guess was it was around 73 to 75 degrees in the room, with no way to go lower. Not horribly hot, but never refreshingly cool by any measure. They claimed the 2nd room had updated or recently cleaned air vents, filters, etc..but it was the same. There is no reason whatsoever to choose this hotel over any other. I hope my words have a ring of truth, as I tried to mention good as well as not so good. Not bad, just not good. The 10 dollar a day internet is really too much. Many Chicago hotels are free internet, and the ones who charge range from 4-6 dollars. Also, you have to get a code every 24 hours for the internet. We take a trip to Chicago every year, for the past 9 or 10 yrs. Different hotel every time. This is my 1st review of any Chicago downtown hotel . I’d never been disappointed before. We’ve never stayed at the Hyatt, or Hilton. We always stay at Mid-priced chains. Our 1st so-called Boutique, and our last.
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