Weather extended my visit for a few days out of NYC and I was fortunate enough to get a room, last minute at a reasonable rate, after two days of flight cancellations.
Myself and many others (similarly affected) were treated very professionally and patiently upon arrival to the hotel.
This last hour fill to the occupancy levels had to be very unexpected by the staff, who - without hesitiation - rolled their sleeves up and made everyrone feel like a VIP.
Allan, spefically assisted me with my room and rewards # information, after his normal work hours, which I guess was a very long day.
I received great value, service and peace of mind, that comes with the Marriott brand, after what could have easily been a difficult expereince. Kudos to Allan and the rest of the staff for their seamless efforts to assure a great end to many guests.
I look forward to another great visit.
hotel reviews