I made an advance reservation purchase at the "special discounted rate" of $324/night a couple weeks ago... at that time the regular rate was $360. I knew that I would not be changing my plans so I took advantage of the "discounted" rate. A co-worker made reservations last week - at $269/night regular fare. What?!
When I called to get the lower rate - they denied it. I made a non-changeable purchase so they would not honor the reduced rate.
Wow.
I'm sure the hotel will be lovely however this is truly poor customer service/satisfaction. I will NOT ever be staying here again and will consider other hotels over Hilton in the future.
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