We booked this hotel after reading the glowing reviews on TripAdvisor. This was the one disappointing hotel amongst all the others that we booked in our itinerary.
First the strengths:
The people are nice. This is what probably drives the hotel(?)'s popularity. The service aspect is great in terms of promptness, civility, and helpfulness. The kids loved the free snacks. The parking is useful. These are the reasons for two stars.
The weaknesses:
Unfortunately service alone cannot drive a hotel stay. What is also equally important is how good the room and the amenities are. In our room, the main bed was ok, but the sofa bed sagged a lot, and my son could not sleep. The bathroom door could not be locked. The microwave was not cleaned, there were coffee stains. The amenities are all very old, and need a desperate upgradation. The area where the washing machines are kept was filthy (Management - have you even looked behind the machines, ever?). The hotel(?) is an old apartment complex with paper thin walls. I could not sleep the whole night because of the sound. The hotel cannot control the road noise, but it does have the option of investing in insulation. The breakfast is a nice touch, but we could not find butter. The "free" internet did not work. (There have been previous postings on this issue - why not resolve it?) The point is simple - freebies and service is great, enjoy it if you want to, but this is not a top grade hotel, and is very uncomfortable for a stay.
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