I had a problem with my ps3, which I ordered online a few days before, which came way before the designated time which was excellent. After finding the problem with the console I took it into Cex and they told me they could see if the problem is fixable within an hour, which unfortunately they could not fix however they provided me with a new one which I have used multiple times since I arrived home with new console. Whilst in the store I was given constant updates on what was going on and what they were going to do and how they were going to help me, so I’d say my experience with Cex was excellent and I would definitely shop their or sell their again.
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