This hotel was convenient, nice breakfast for a quickie, reasonable cost and close to the hospital where my mom was staying. I was in NYC for family medical reasons and the hospital had a listing of several hotels in the area. I called every one of them and finally picked this hotel. I got a price quote for the five nights and it was faxed pretty quickly. I arrived on a Friday and before I went to my room, I asked Ela at the desk how much it would cost to upgrade the room to two beds. I was told $20 dollars. I said fine when my Dad comes to NYC he can share a room rather than getting his own. By Sunday I asked Preya for the room upgrade and the price went up to $60 more. I said that is not I was quoted and thought to wait the next night. Monday I asked the nice guy Henry or Harry and he gave me the upgrade for $20. Tuesday went to the hospital for the day and came back with my dad. Went to the room and it was locked out. Came back to the desk and Preya said I didn't sign out in time and they were holding my bags. I asked for the manager and she said she was the manager. She said the price is $60 more. I told her I was quoted twice by two others and the extra cost is $20. She said since I am signing in without reservations the price went up. I told her she increased the price two days before and I had reservations. She eventually got me the real manager and he was not helpful either. I paid the difference since I had no where to go with an 82 year old parent standing in a hallway waiting to get our belongings. Ela and Henry or Harry whatever his name was, was nice and polite. I will never forget the rude and uncaring manager(s) and I will contact the hospital to let them know about the inconsistencies within their own group. I understand prices change every day but to change and flip flop on charges every other day with the same person is rather suspicious.
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