This is our 4th/5th visit to the Watertown but the first time since it was taken over by Pineapple. Previously, I found the service and 'extras' next to none but i do feel it has slipped. I e-mailed them twice before I arrived and failed to get a reply which was unusual and a little frustrating. The complimentary breakfast is no longer and it was so convenient when you had a long day ahead of you! The delicious cookies are also no longer and replaced with tasteless cupcakes and although the room was extremely clean (as before), there were things missing that were there before. I am not sure if they still do their 'a la cart' which offered certain luxuries but I saw no reference to it. The free, secure parking is excellent and the free wi-fi in reception is also useful. Our stay was comfortable but as others have said, it is slipping and I will look elsewhere in future before I book the Watertown again.
hotel reviews