I had a terrible experience staying at this hotel. I was here for a week in October. We checked in on a Saturday night and we were assigned a room on the 2nd floor facing 5th avenue. It was so loud in the room we could not even get to sleep. This hotel is located right in downtown and you will not be able to get to sleep in any room facing 5th avenue, unless you are really high up. So already your stay is ruined because of no sleep.
We asked if we could move to another room, but the person at the desk said they were full. They eventually got us another room on the second day which was facing 6th avenue.
The second complaint I have is they will harass you everyday to come to a meeting with them in order for you to buy a timeshare. The first day, they said they would give us a $40 gift to show up to the meeting, but it is definitely not worth it because of the amount of time you spend with them. If you decline the first invitation, they will do whatever they can to get you to ruin your whole trip. You will get letters underneath your door, post cards hanging from your door and phone calls to your room in order to come to the meeting.
We made a big mistake attending one these "meetings" with them in Florida, and it cost us $1500 for the week, that is how we ended up staying here at the Wyndham Harbour Lights. I will tell you it was the biggest mistake, because of how much of a rip of it is. You can rent places for weekly vacations at a much cheaper rate. So I recommend not attending these meetings, because they will convince you to buy something that is not worth it and you will regret it in the long run.
The third complaint I had was, the room service, they are suppose to clean your room every 3 days. They did not show up the one time because we had a "do not disturb sign" which was our fault, but we called them to clean it the next day and they forgot. So the room was left messy, the towels were dirty. Eventually we called the front desk, and Karen ended up cleaning our room quickly before we went to bed.
The fourth complaint I have was when I was going to get some coffee down on the first floor which is free to everyone, I was a bit hungry and noticed some bagels on the table where they hold the meetings. Well when I went there, the person said "Can I help you", I said I just want to get a bagel, she told me you need to make an appointment. Are you serious???? I paid $1500 to stay here for a week and you are saying I can't have a bagel that cost $0.50 to them. This is ridiculous. I was really disappointed with them, it was an older lady in blonde hair and every time I walked by her she gave me a dirty look. Later on, we told that to Karen and she said I could have a bagel whenever I want. She was the only nice person there.
Finally, this is not a place you want to go for a family of four. Two people will sleep nice in the bed, and the other 2 will break their backs on the sofa bed they have in the rooms. They are so uncomfortable because the mattresses are a lot thinner than normal sofa beds. By the end you will be glad to leave and go back in your own bed.
Overall you can see I had a terrible experience there, and I wouldn't recommend anyone staying there.
hotel reviews