The westin LAX was a nice place, but beware of the small problems that can add up to a big inconvience when they all add up. First off, I had to wait forever for the shuttle to get me from LAX. It finally came, then it went right past me, even when I flagged it down!! The second time I succeeded in catching the shuttle, but it was really difficult to get the driver to stop for me. He looked confused. I was clearly in the hotel shuttle area so I am not sure what the problem was. Then I arrived at the hotel and checked in ( I was staying with my mother and a family friend),and they had to wait over three hours for our luggage to be brought to the room. they called the front desk several times. The second time they called, they assured them they would have it sent up with the bellhop right away. After waiting over an hour again, they said that the luggage had been waiting to be claimed and no one knew whose luggage it was! "It's a good thing you called" they said. And then when our friend tried to take a shower, the drain was completely plugged, so she called the front desk again. Of course, once again they promised to send someone up right away-and again no one showed up. When they finally did show up to fix it, they didn't even do a good job. I took a shower later and it was still completely plugged. I had to shower in a discusting pool of water at my feet the whole time, racing as fast as I could to get out of the shower before the water level got so high I had to turn it off to prevent overflowing. our friend also made a comment about having to race the drain at such a nice hotel. But they did provide a free pass for breakfast to compensate and that was nice. Our friend was departing to australia and needed to weigh her luggage, and we were told that they had a luggage scale at the concierge desk. Only one problem- there was no concierge! We waited at least 15 minutes before we had to go and get someone ourselves. I know they were really short on staff but honestly. There were people manning the counter at some "preffered" area not doing anything. They knew where the scale was and could have helped us with it but they didn't. But at least they gave us free parking for the inconvience when we checked out. But on the upside, the beds were great and the rooms and lobby were very clean and beautiful. I think they just need more staff maybe?
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