We decided to revisit New York to take in a play and stop by an Alma Mater, and found a discounted price on this Marriott. Considering that the Ritz down the street runs some pretty good specials on occasion, this wasn't a good move.
The rooms are clean, functional, and well-appointed. As typical for a hotel of this type, the internet is charged at an extortionate rate. If you just need a few minutes of quick browsing, the "business center" (actually a Fedex office that has after-hours access for hotel patrons through a keycard) works well. The bathrooms are a bit dated, and the lack of ventilation means you can easily turn your room into a sauna, but on the upside, you can steam wrinkles out of your clothes without much trouble. There's lots of hot water.
The hotel falls down, however, on service. We arrived back from a show around 11:30, thinking we'd have time to order room service, which nominally closes at midnight. Turns out, that's aspirational--if they feel like closing early, they close early. The concierge was only slightly helpful, handing us a delivery menu for a horrible greasy spoon. Eventually, we ended up ordering off Delivery.com.
This isn't a disastrous hotel, if you get a really good deal and are the kind of traveller who never picks up the phone to speak to the staff. But for the price and location, we expected a little more in the way of helpfulness.
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