Found a great deal and flew with JAL when I traveled from southeast Texas to Singapore. JAL staff in Seattle weren't particularly friendly, but JAL staff at Narita were quite pleasant and helpful in my brief interactions with them. The quality of the meal and drinks were quite satisfactory for economy class. They had a decent selection of entertainment from around the world, including some Japanese movies that I ended up watching with English subtitles. The plane and lavatories were clean; the on-flight personnel, the utmost in being pleasant and professional. One flight attendant in particular, Cindy from Singapore, chatted with me about Singapore for a minute and wished me safe and enjoyable travels to that city. Something else: I got up and went to the toilet, and came back only to find my neck pillow missing (I'm convinced that some passenger stole it. Who does that, steal a nondescript black neck pillow?!) At any rate, I disembarked the plane after landing at Narita; right before walking out of the jetway, I still wanted to try to at least make one more effort to find that neck pillow. I explained to the flight staff that I was looking for a pillow, and it had gone missing. 5-6 flight attendants sprung into action, with me, to look for that pillow. While it was never found, I made sure to smile and say "Thank you!" I have a hard time imagining that that level of service would ever occur on a North American airline. The only reason that I've reduced JAL's rating from 9 to 7, is because trying to call, email or contact them otherwise through my online JAL account about changing flights is absolutely like pulling teeth (this has been a problem for a different trip than this one). JAL desperately needs to work on aspects of their off-flight customer service, at least for non-Japanese customers. Nonetheless, they're still one of the truly best airlines in the world.
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