I had a guest visiting Chicago for the 1st time so I recommended the Hotel. The check-in was no problem friendly older man checked us in, room was nice & clean. Gave his CC checked in for 2 nights & was told a receipt would be given upon checkout. He stayed @ the Hotel the 1st night. The following night we stayed out late so he stayed @ my place. He never returned the following morning to return the key and he didn't get any phone calls from the Hotel, so he assumed they would automaticaly charge him for an extra night. When he returned to the hotel that night he wanted to check in with the front desk before he headed up to the room. When he explained everything to the person @ the front desk. The guy was extremly rude and kept cutting him off. Basically he told him that he was going to be charged for the 2 nights and $15 for a new key since he didn't hand it over @ checkout time. When my friend said he was returning the key & would like to check in again, he was told in a terrible tone of voice that, his room was already taken by another guest & that there was no vacancy there for him that he had to go some where else. My friend said he was very upset but didn't want to start any trouble although it seemed that that is what the front desk clerk was trying to start up with him. So he asked if he could get his receipt @ which the F.Desk person (a guy with a strong accent) replied, with even worst temper and physical movement, by basically backing him out of the door telling him he wasn't going to speak to him anymore & he wasn't getting anything from him if he wanted he could call the next day and put in a complaint and finally slammed the door in his face. I wanted to check on my friend to make sure everything went well at the Hotel so I called him an hour afterwards. He told me what had happened and I was truly horrified. He said he didn't want to tell me about it because he didn't want me to feel bad that he had had such a bad experiance happen to him here in Chicago while he was visiting for the first time. He didn't have anywhere to go so he figured he would drive around until the following morning. I immediatly called the Hotel. Now with out exagerating the phone must have rang more that 20 times before it was picked up but I wasn't going to hang up. I was very upset and couldn't believe what had happened. The guy didn't even say the name of the Hotel so I had to ask if this was the Hotel. So I said I had a couple of questions for him in a very pleasant voice. 1st I asked is there any vacancy. @ which he replied yes there are a "FEW ROOMS" available! So I said okay well now I want to ask you another question. @ which he cut me off by saying "why do you have another question I said there are rooms available". I told him that I heard him the 1st time but it would be nice if he didn't cut me off because it was rude and I still wanted to ask him some other stuff. So I went on to tell him everything my friend told me happened and the whole time he kept cutting me off and tried rasing his voice but then I raised mine and said I wasnt my friend & I wasn't going to let him treat me the way he treated him to which he started saying it was a mistake that he misundurstood, that he never said there was no vacancy basically everything the opposite of what my firend had told me. He finally said to send him back that there was only one room available but he would hold it for 1/2 an hr until he got there(even thought he had told me there were a few when I called but again he said I misunderstood, when I brought it up) . I called my friend, insisted he come over and stay @ my place but he felt bad about everything already so he preffered to go back to the Hotel. Once he arrived the guy apologized and tried to convince him that some how there had been a missunderstanding on my friends side. He even added that he had already spoken to the person that would be there in the morning for check out and that he had explained what had happened and that a discount would be offered to him as an apology. The best part yet came when my friend finally came to the checkout and the same guy was downstairs and basically said there is no discount, call if you want to put a complaint and kicked him out all over again. I didn't find out about this until 2 days after he had left so I went to the Hotel and set a complaint to the person @ the front desk who claimed they were an assistant manager. They heard everything with detail and they apologized and said they would leave a note with my name & # so that the person that runs the place supervisor/Manager could call me back. They promised something would def. be done about it. They also told me while I was there that the room my friend was staying @ didn't have a second lock so the guy shouldn't have checked the room out to someone else while my friend still had another key. They also said they wouldn't put the reason why my name & number was being placed on the board for the Supervisor/Manager to see because if "others" working there found out it was a complaint it might dissaper??? Are they serious!! Aparrently it has happened that someone has complained and yet the complaint filled has just dissapered. I got a phone call 2 days later from someone claiming they where calling to investigate a complaint. They said they were calling from the Hotel, the voice sounded very familiar so I asked who was I speeking to @ which they replied "I'm calling form Heart O Chicago". I said I know but who am I speaking to what is your name! The guy finally said it was him who I was complaining about and he wanted to know why I was doing it, basically getting all defensive. I told him I wasn't going to speak to him, that I was told someone specificaly would call me from management and I had nothing to explain to him so I hung up. 3 weeks later nothing from no one..... I guess my # and name misteriously dissapered from the Management board. I stopped in last night to ask about what was going on and the person @ the front desk said he didn't know anything and didn't want to get involved he just gave me a card with the Hotels # on it. Aparently there is no way of contacting anyone else like managment thru email or phone. Just by leaving a stupid note on the board that will end up in the garbage before they decide to stop by to see if things are going well. I promise you though if they think this is over they are very wrong.
hotel reviews