I was excited to stay here because of its history, what a shamble. We stayed in a suite which was big but very outdated. The decor needs to be updated and was not in fitting with the ambiance. We qued up for 1/2hr to be told our rooms weren't ready and to come back in 20 mins. That we did and to be told they still weren't ready. We waiting another 2 hours and finally we were able to check in however we had to go through the process AGAIN of checking our passports etc. The porters did not offer to help us with our luggage nor did they help us where to find the lifts. The concierge were just as bad. We had asked where was good to eat in downtown LA and they were very hesitant to speak to us. We had been suggested to go on the metro somewhere and I asked concierge what for of transport the metro was, he replied 'its the metro' I then repeated myself asking if it was a train,bus, tram etc and he still replied 'it's a metro' in a very demeaning manor. I would not suggest anyone to stay here! Such awful service.
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