As a Hilton Rewards Member I expected better treatment than I received this past weekend at this downtown hotel. I traveled to Indy this past weekend to run in the Indianapolis Monumental Marathon. When I booked my stay, I was guaranteed the special "Marathon" rate. Upon checkout, I was not given this rate and had to call the front desk to make the changes and credit my account. I was not offered a receipt upon checkout, did not receive a paper receipt under my door and was told if I wanted a receipt of my stay, I could come down to the front desk and retrieve my own copy.
Upon check-in, my party and I were told that check-out time the following morning would be at 11am. When I asked if I could have a noon check-out due to the Marathon start time, I was told, "No"...that it was a busy weekend...and was promptly told, "Thank you" and was hung up on. For a hotel chosen by the race event coordinators, the Hampton Inn front desk staff made our stay a very rushed, hectic one. Next time I choose to stay downtown, I will make a wiser choice.
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