Coming from Orlando on a very long flight, the plan departed 2h late and landed late, which caused missing our connection. I have travelled with 2 kids so coming from a 12h long flight and being greeted with a voucher for few meals preselected by airlines (like an apple and tomato sandwich, banana and noodle soup…things that are super unpleasant for kids to start with) super cheap offering and I have to get stuck for almost 5h on the airport with two extremely tired kids with no comfort and proper food due to airline mistake. When I asked the customer support desk to arrange for us at least a lounge or upgrade (min expected from them ), he was so rude and said this is “the best” he will offer and turned his back. So I was extremely disappointed to experience such a treatment from such an airline, they don’t take responsibility to what is their mistake and my feedback is not bothering them at all. The real Emirates service is not the one they advertise to hook you up!
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