Bought a 65in TV 18 months ago. It developed a fault in the screen and was collected a few days later, I received a text with a reference number and a link to track the repair (this is where the fun starts). After checking regularly for a few days I received a message to contact the "UK" Call centre which turns out to be somewhere in Africa...
After contact was eventually made Iwas told the TV could not be repaired and I would receive a voucher for a new one, so, after reading through the warranty I was was pleased to see that Currys did a 7day replacement,guaranteed. So after day 7 had come and gone I again rang Africa for an update and after being passed through 3 different departments was told she didn't know. The next day we went to Currys Durham and was told it was being dealt with by the exchange team but they were very busy and if we were to chase it up they would probably put my claim to the bottom of the pile (and that is what customer services said). So here we are into the second week and still no tv. Let's see what the coming week brings.
UPDATE 24-01-23
Just got off the phone with Currys African call centre and have been told that my claim was passed to the team on the 16th. As yet still no voucher and despite being asked to provide contact details no-one from Currys has made contact. DISGUSTING.
FINALLY
got a voucher tonight, ok, it's for £50 less than we paid and it's taken nearly two weeks from start to finish and customer services still never got in touch but i'm just
pleased to be able to get a new TV. The staff member in Durham was brilliant and very helpfulbut the one star stays put purely for the bad customer service.
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