My wife and I recently flew to and from Sydney to Singapore, travelling in Premium Economy. We were really looking forward to our Premium Economy experience with Singapore Airlines, especially after ready all of the positive reviews, including the accolades on Skytrax.
Wow, what a let down!
Fortunately I had booked the front row seats of Premium Economy, but besides the half an inch difference in seat width to economy (and that is questionable), and the legroom - this has to rate as one of my biggest disappointments in flying over all the years I have been doing this.
The crew were absolutely nowhere to be seen once we had taken "taken to the skies". Besides offering us a plastic cup of water an hour after take off - the crew were conspicuous by the absence. No snacks were offered, no refresher towels, no softdrinks or wine or something even a little stronger. After 2 hours, I took a stroll down to the galley, only to find 4 cabin crew staff all sitting eating and chatting to one another - way too busy to provide customer service to us paying passengers.
In addition to the complete lack of service, the menu was no different to economy class, unless you opted for the Book the Cook - which my wife and I did for breakfast. Not sure why we bothered, the so called scrambled eggs were so overdone, that they were almost blue - totally inedible. Our meal was served after economy class, as the crew started serving from the back of the aircraft - again, not sure why they call in Premium Economy?
If I compare this to the level of service received when flying Qantas (as an example), where we got sparkling wife before taking off (in a proper glass), fabulous food (different from economy), served on proper plates with steel cutlery, and the ever present crew attending to any customer needs (snacks, drinks, etc. - Singapore Airlines has a LOT of ground to make up.
Really disappointed, and will definitely not waste my money fly Singapore Airlines Premium Economy again.
Very disappointed Frequent Flyer
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