Where should I begin? My husband and I booked a trip to Vegas and decided to stay here since it was new, fun and had great pricing. What a mistake...\n\nWe checked in on Friday and were told that our room wasn't ready. I asked for a quiet room on a high floor and they said they would call us when it was ready. We waited in a long line to have our bags held then went for a snack. The pizza at the hidden place was delicious. After walking around the hotel for awhile we finally got word that our room was ready. It was gorgeous, had a great view, etc. We had to wait for about 30-45 minutes for our bags to be brought up as they wouldn't just leave them in the room. At this time we also discovered one of the tv's wasn't working so we had to wait longer for someone to come up and reboot it. We had dinner at the Wicked Spoon that night. The wait times were atrocious.... Close to 30 minutes just to pay and an additional 60 minutes to be seated!!! Food was great though. We traveled all day and wanted to get an early night's sleep so we got into bed around 10:30. At this point our walls starts vibrating from the club... Quiet room it was not! I called to complain and after being told they couldn't move me I told them that we were going to check out ASAP. Finally they listened and switched us to an actual quiet room, however, the person I was speaking to thought he was speaking to his coworker and started talking bad about me without realizing I was the customer and not his coworker. \nThey said that they'd credit us $100 for our troubles. \n\nWe finally got settled into room 2 and got a good night's sleep. On Saturday AM we went to the buffet again - same horrific lines, but fabulous food. We were told that we would get a call when our next new room was ready... At 5 pm I called to check and was told that new keys would be brought up shortly. After waiting for over an hour and a half, it ended with my husband going downstairs and getting in a fight with the front desk due to waiting in line for 20+ minutes without being helped even though he was the first person waiting in line. \n\nSo finally we got into our next new room and it was missing the following - Kleenex, a second remote and a working light above the shower. At this point we decided not even to complain or ask as we knew it would just be a waste of time. One thing we did have though was bobby pins on the floor (not mine). Gross! We ate at both Holstein's and Milo's that day and loved both!\n\nNow onto the kicker... My husband made a bet on the Monday night football game. We got back to the hotel at 10:03 pm and the sports book on the 2nd floor said that they were closed for the night and to go downstairs to cash it. We did and they were closed too with a sign saying they open at 8:30 am. At 8:45 this morning he went to cash his bet on the 2nd floor as we were leaving for the airport soon thereafter and they said they were in the midst of a \"surprise audit.\" They sent him on a chase throughout the hotel for 45 minutes including a stop at the Casino Cashier and couldn't get his bet cashed as we were going to miss our flight. When he went back to the 2nd floor he was then told the \"computers were down.\" It's one thing if you make a bet for the future and know you'll have to mail it in. It's another when you're there and ready to cash it and they're too inept to do so. \n\nAlso when checking out they had no record of the $100 credit offered to me and tried to make it MY problem by questioning who I spoke to, etc. \n\nWhile we loved the vibe, buffet, restaurants and shopping in this hotel, we will never return. There is zero management, the customer service sucks and the housekeeping in pretty non-existant. If you want a 5 star hotel, don't stay here. Consider yourself warned....
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