I was here on business, and will say I have no desire to ever repeat the mistake!! I booked a non-smoking room, got to the hotel only to find that they had booked me in a smoking room. I mentioned that I had booked a non-smoking, and the clerk states they could not make any changes until the manager came back from break. I was kinda pissed so I called American Express, they confirmed that it was a non-smoking, they talked to the clerk, who could not do anything because the mgr was on break.
I was too exhausted to move to another hotel. Mgr comes at 9 apologises and promises me a room at 10:30 pm, gives me a drink voucher. I come back at 10:30 room is not ready, I had to wait.I was told by the front-desk clerk, she would let me know when the room was ready. She never did, I walked up to her at 11:30 and she comes up with some lame excuse Ithat she could not see me in the bar ( I was the only African-American man in the bar, with a drink order coupon).
The room when I get in had a mediocre AC (yes the week of the tornado in Brooklyn). I called to get it fixed, and kept getting promises that they would fix it. I woke up one early morning to go outside to cool off, that is how bad it was.
The only bright spot was the bellhops who helped people get cabs and car service when the subway flooded. They were a dedicated bunch. I hope another hotel steals them away.
Verdict, if the you are on business, this is not worth it, you need to look professional and be rested for the next day of business meetings, and this hotel is not going to provide you with the right amenities. If this is your only choice, I would look at finding a hotel in Jersey.
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