I first noticed the filth when I went to turn on the air/fan in the bedroom. The dust on the vent was 1/4 inch thick. There were crumbs in the dresser drawers. There was 1/4 inch of dust on the floor boards, on the door stopper in the bathroom, and on the sprinkler in the bathroom. The bathroom door was splattered with God only knows what! There was mold in the bathroom and the bathroom wallpaper was stained and splattered.
The remote control and TV were not working properly so I called for maintenance. The maintenance person arrive and asked me about my stay so far and I told him about the room. He called the "Exceptional Stay" department who was to come and touch up the room while I was out for the evening. I arrived back to the room rather late and noticed that I had some new towels, but that was about it. Nothing else looked as though it had been touched. The repairman had fixed the remote for the TV but by the next evening, it no longer worked properly.
I spoke to the manager at the front desk about my experiences and she offered to move me to another room, and promised to have a bell hop up to my room in 5 minutes to help me with the move. Over a half hour later, I moved myself because no one showed up. The new room wasn't much better, only this one not only had mold on the ceiling in the shower, but had mold on the shower curtain too. It was far too late at night to do anything about it so I was stuck there for a second night. I was disgusted. The next morning I secured a room at The Hard Rock Hotel before checking out -- which was beautifully clean! A collegue stayed at "Club Quarters," also nearby, and said the prices were great and the rooms were clean [if a bit on the small side.]
I would never consider staying at that Hyatt again. The one upside was that the Hyatt only charged me for one of the two nights. But they should probably not have charged me at all. I'm shocked at the housekeeping practices there. I was kicking myself for not bringing a camera on this trip.
I noticed that others have reported good experiences at the Hyatt and I'm just stunned. I am the director of a department where I work and from that perspective, if I were the management at the Hyatt, the entire housekeeping staff would be fired.
All I can add is that I stayed in the East Tower and maybe the West Tower is nicer. I had a reduced rate because of an affiliation with the university and maybe that's the reason I was given two poor quality rooms. But for $259 per night I expect far more.
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