I've stayed at this hotel location over a half dozen times in the past 5 years. And their idea of customer service is really going downhill. As a SPG Gold member, I've stayed at Starwood hotels for 38 nights over the past year. One would think this Sheraton - an SPG hotel - would be doing all it can to keep it's regular customers happy. Instead, when I called about an upcoming stay in a Club-Level floor Suite, I was told that they are they now enforcing additional fees, like an $8 parking fee, just to squeeze extra dollars from few handful of people who park in it's otherwise very empty lot. Mind you, not a garage, but just a large, empty lot. When I complained to management about them nickle-and-diming their regular customers, their only response was: "If you don't like it, you can stay somewhere else." Good advice ... with such poor customer service, in this mediocre location, I have no interest in staying there again. So I'm cancelling my $900 booking, all because of their poor attitude. Their loss. The Renaissance hotel down the street, which is nicer and roomier, is charging me half the rate, and no parking fee. Guess it's my new Dallas hotel from now on. It's time the Sheraton Market Center learn that their poor attitude is losing them lots of business.
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