This is by far the worst experience we have ever had in regard to staying in a hotel. I am a Hilton Honors member and this is the first time we have ever stayed in one of their properties and been so disappointed.
Upon arrival we were greeted by a broken light fixture lying on the fireplace hearth - safety hazard and not appealing or welcoming.
Our first room had no A/C - desk attendant thought the A/C unit might be in the process of being replaced. We were offered a discount. No amount of money would have compensated for the discomfort of 77 degrees. My husband told the attendant that he has allergies - we were offered a "smoking room". That definitely was not acceptable. The third room we were offered did have A/C but there was a large hole in the shower where the soap dish was missing and it was covered with a black plastic bag and electrical tape. There was gum on the floor next to the bed.
When we woke up this morning we noticed there wasn't a hair dryer. We were told the housekeeing crew would not be in until 8:00 - would that be okay - not at all, we are here for a training class. This was at 6:30 am.
This afternoon at 4:00 we talked with the manager about all the "issues". At 6:25 pm we still don't have a hairdryer.
This morning we were awakened by barking. This evening I saw the dog - a huge long haired dog was going down the hall. I have never encountered this at a Hilton property.
The business office is not accessible due to a broken door and the maintenance man is running shuttle.
What else could go wrong in a 24 hr. timeframe. Needless to say we are not comfortable at all. We have stayed here in the past, but this is not the atmosphere we were expecting.
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