I have been going to Dr. Kelly and Michael for over 2 years and love how nice they are. Everything I would want in a dentist but with that being said I am very disappointed in the front desk management. Last week on Friday I received a call telling me I had a $40 balance that I had never heard of before. I told her how in June I had moved and informed them of the address but I apologized and told them I would call the following week because I was about to get on a plane and didn't want to give my card number out over the phone in front of people. Unfortunately I forgot because it was a busy week right before holidays to get as much done with clients. I received a voicemail this Friday from I believe her name is Jessica stating that I had a $40 balance and that has been over 90 days so I was being sent to collections. I have an appointment there in early January. If they had my number they should have called well before now. Not the week of telling me I have until 2pm to pay. I have 2 phones and my personal is not the one I always have right by me and so I missed her call and because I constantly travel for work I didn't get her message until after 5. To be sent to collections for a stupid $40 balance that I have only just now heard of and not given ample time to pay infuriates me. I have never missed any payments whatsoever. Needless to say as soon as Monday morning comes I will be paying the stupid $40 balance and canceling all future appointments. $40 are you kidding me! If you had my number you should have called sooner. Shouldn't be sent to collections because I moved and you didn't update the data correctly. I have a follow up appointment in January I could have paid you in person then. If you are going to use Southview I would recommend never moving and always calling them to see if you have a balance. Lord knows they don't call you until after 90 days.
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