We enjoyed this Embassy Suites for a return visit. I have to laugh because as I look at previous reviews Brian the gentleman behind the VERY busy omelet station is mentioned and really the reason I am writing a review. He was VERY personable and exemplified the above and beyond service one rarely receives anymore. He will go places!
The front desk on the other hand was surly at best. The lady checking me in was not at all friendly and when I asked if I could extend my check-out by one-half hour on Sunday I was told there would be no flexibility to do that. I mean NO FLEXIBILITY and without regard to HH status. Hence the backed up bellmen in the morning and the 20 minute wait for our car. I had to take a daughter to the airport and 12:30 checkout rather than 12:00 would have been better. As it was instead of waiting in our room for the last 20 minutes we waited in the lobby.
I think Embassy Suites could have done a better job in this regard.
hotel reviews