My wife and I had a horrible experience at the Lexington. We arrived on Sunday, 28 October, and were booked through Tuesday, October 30th, at which time we were due to return to California. Of course, Hurricane Sandy hit Monday night, and stranded us until much later in the week. We were then supposed to leave Friday, but that flight got delayed until Saturday. The hotel staff, in compliance with New York law, indicated that nobody would be thrown out during the emergency. They did not, however, tell us in advance that they would increase their nightly rate by over double to $500/night. When I complained to the management, she indicated simply that they were doubling their prices because they could. This was after we had already spent $1500 for cramped quarters and dubious service. Their actions were clearly unethical - taking advantage of the emergency to line their own pockets, and quite possibly illegal. They simply did not care. This is the sort of behavior one would never receive from a chain. Please do not give them your money.
hotel reviews