We spent luckly only 2 night at the Grand but....oh god never again!
The hotel was overbooked so the let us sleep in the middle of two connecting bedroom, yes we stayed in a living room! When we arrived to the room, the "bed" was not done, so we called somebody. The minibar was half empty, the were some lost propriety from the previous guest were inside the wardrobe, tv not working properly, coffee stain on the white table....and the heating, not working at all. We called downstairs for to times for the room technician and after one hour, they mention that was not so cold outside in order to keep the heating on in the room. Result: ill! Positive point: the position of the hotel is simply perfect and Julian at the front desk has been amazing. She give us as compensation the breakfast at the restaurant and the lounge access for the stay. The rest of the staff that I meet were rude and not so helpful.
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