I've just confirmed a reservation at this hotel and have never had a more courteous, informative and helpful agent. Sheila told me about the various times for accessing hotel services, confirmed both rooms, made a change, described parking rates, breakfast, the pool (for my kids), and more. She had a great sense of humor, too. It was a relief to be talking with a real person who could hit a homerun on all my questions. I'll surely come back to this hotel next time I'm in Philadelphia.
Jeff
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