I stayed for almost a week for a conference in Oct 2011, and I found the room comfortable and the staff, especially at the bar, very helpful and friendly. However, I was told in writing that continental breakfast was going to be available for free for conference attendees, and when I asked, they knew nothing about it. When I produced the e-mail as proof, after several telephone calls, I was told to speak to the conference organiser who knew nothing about it either! Some of us were told that internet connection was free in the room for conference attendees, and some that it was free. I think the reception staff need better training!
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