My rating is only on the service side as I'm the owner of an 11-year old Corolla that just needs some love as it cruises gracefully into its twilight years. After years of making the stupid (but economical) choice of taking my car to Sears, I decided it was time to take my car into the dealership because I was tired of getting jerked around by folks who don't even specialize in the make of the car.\n\nAlthough it was painful to pay more than twice what I usually do for a radiator flush, I was semi-confident that the car was in good hands (I'm always wary of mechanics for the simple fact I'm a woman and they never fail to perpetuate the stereotype when it comes to women and car troubles.) I'd been suffering brake troubles since having my brake pads replaced at Sears nearly a year ago and every time I'd gone in, they'd chalk it up to dust or some made up diagnosis and send me away with noisy brakes again and again. After checking them out at Toyota, my sales rep told me simply that the brake pads weren't made for Toyotas, weren't going to cause any harm to the car, but were going to keep being noisy unless I replaced them with Toyota brakes. He didn't push me on the subject, just gave his recommendations and reminded me that it wasn't going to cause long term damage to the car. He was very personable and broke everything down for me, even took me out to show me what the actual problem was with the brakes (as if I could tell!).\n\nI liked that he was honest and didn't try and upsell a problem and take advantage of the fact that I was clearly stressed over this. Although I'm not thrilled with having my wallet raped, I can rest easy that my car was in good hands and I very likely wasn't lied to. Also, they threw a car wash in there which was excellent seeing as my car has been bathing au naturale (rain) as of late.
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