So, we stayed for three nights. The first night, we were actually pretty impressed. It was quiet, people that worked there were nice, and except for that darn train, was great! Second night, loud and inconsiderate people next to us that woke us up early, we had dinner at the restaurant and very unimpressive for the money, front desk not as nice. Third night, more quiet again because rude people next to us were gone but breakfast was a disaster.
Complaints: never received wake up call the third morning, no apology or explanation as to why. Breakfast was TERRIBLE the only time we had it there. And the worst part of it was that there was some form of dairy in the eggs ad my son broke out in a rash on his face for two days even though we specified his allergy. Not cool at all. It took over a half an hour to get breakfast but nice lady at front did take care of the charges when I complained. But still, allergy mess up is unacceptable. TV in room took about a dozen times to stay on after pressing ON button every time we used it. Charging for parking is a new one to me. And once again, that darn train! We asked to for a room away from it because the reviews all stated how annoying it was. We were still really close to it and it woke me up every night and morning. But, not really anything the hotel can do about that. They held back money on our card AND charged the full amount to our card so double the amount was held which limited our available funds on our card. We tried to use the business center but the three computers were always being used. Also, the laundry room is a joke. They had one working washing machine and two dryers. It took us hours to get a load of laundry done because they were always being used.
Praises:
Nice, comfy bed. Very private balcony. Nice bathroom and bath tub with great water pressure. Everytime we drove up or walked up to the front, the gentlemen by the driveway/entrance were VERY nice. Service and food in the bar area was great. The walls to the rooms themselves are very insulated and you really do not hear anyone else inside the room, just the annoying slamming of the doors from oblivious people.
Would we stay here again? Maybe....but a maybe.
I think it is a nice hotel but trying to be a higher 'Star' rating than they actually are.
I don't think anyone would actually be disappointed if they stayed here though. Overall, we weren't.
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