I purchased a new Moto G9 sim free phone on Friday 21st May 2021 in store at the Kidderminster branch. I was asked to pick it up has late as possible on Monday the 24th May. I asked if the store could drop me a text or call to save me a wasted journey when it arrived "no problem".
I popped in at six, Curry's were open but not Carphone warehouse. So next day I rang I to check on my order. No one had been in touch as promised, I rang twice both calls dropped out automatically after a lot of music. Customer services said my phone was ready for collection.
In store was deserted with a few customers milling around, but no Carphone warehouse staff. I spoke to Jamie the Curry's Manager who explained both members of staff had called in sick and he wasn't able to get replacement staff, saying that they were having trouble with staff mental health problems. So I rang customer service again who were shocked at both members of staff being off. I explained I wished to cancel my order, but was told it had to be done in store. How with no one there, so it's now in dispute with my credit card company.
I would give you no stars for this appalling service and wasting my time. ANYONE READING THIS BELIEVE IT, THIS ACTUALLY HAPPENED TO ME TODAY..
UPDATE NEXT DAY.
I Phoned the Kidderminster store again, no answer. I know the phones are working because I rang them in store yesterday, I have to assume no staff showed up again. How can this level of service be possible for a company like this in 2021. I would expect some kind of response to this review, but responding to customers seems to be too much to ask of Carphone warehouse.
UPDATE 27TH MAY
Still no reply to the phone so I called Curry's instead they were able to confirm the Carphone warehouse was staffed and my order was ready for collection. Trip number four, I asked if the guy at the counter worked there, he had no ID on or uniform.
I explained I had been messed around and wanted my money back. At this point he went off to get a manager to refund me. Which involved them having to test a brand new phone for faults on a computer they use to test trading in phone (bizarre)
The Manager asked if I would like a different Phone? "No I don't want anything from this store" he then asked if a discount would temp me to keep the Phone ? But he a manger had to ask another manager to authorise it, Ten pound off. I replied saying I wanted a refund.
I would suggest anyone should use any other vendor than these Clowns.
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