The staff completely failed to deliver a time-sensitive UPS package that arrived for my mother...it was delivered by UPS to the hotel on 4/8 (and signed for by the front desk) and we finally received a call about it on 4/12, at 10 pm, the night before our departure, informing us of the package.
It had been flowers for my mother, who was recovering from open heart suregry we had goine to New York for, and it was in a box clearly marked 'FLOWERS' all over, and they were dead when we opened them. When we informed the manager the next day upon checkout, she was nasty and informed us that her staff had tried to phone us about the package previously.
This was A COMPLETE LIE, as my mother had her open-heart surgery at NY Presbyterian the week before and had been unable to leave the room for more than one 10-minute walk per day. There was always someone in the room and no one ever called! The incompetence in never delivering the package was bad enough (nothing stopped the front desk from sending it up with someone to leave in the room, if, as they falsely claimed, no one answered the phone when they called), but the total and blatant lie of the front desk manager and her unwillingness to accept responsibility and do something to make it right for my mother was completely unacceptable.
Not only will we never stay there again but we wanted to be sure to share with our fellow travelers the information lousy and nasty treatment my mother received. And one week after her open heart surgery, too! Be advised: if you have any issues here they will NOT be resolved!
hotel reviews