I stayed here with my 2 children for 3 nights, it was our 2nd stop on a California holiday. I would say this hotel is better suited for business trips rather than families (dont rely on a travel agent to book your hotel :))There isnt a lot close by, the nearest shopping centre is a good 10 minute walk and even there they didnt have a lot of dining options, and as nice as the resturant in the hotel was, it does get pricey eating there for lunch and dinner every night.
The first day we got there we were able to check-in early which was great, however as soon as my son got to the room and used the toilet it was blocked and overflowed onto the floor. Informed the front desk, went on a tour and by the time we got back it was fixed HOWEVER the toilet water was still all over the floor! I dont know if im asking too much here but I would have expected it to be mopped up especially since we had JUST walked in and had not even unpacked yet.. We used the towels to soak it up and just let it be. Again the next day the toilet blocked, rang front desk, someone came to fix it within 15 minutes, had no other problem after that.
the staff were polite enough but sometimes when I had a question to ask it felt as if they didnt really have the time for me and that I was holding them up. On the other hand the maids were OUTSTANDING, they were lovely and always had a smile and/or a hello for me.
Overall its a comfortable hotel, clean and secure and i would recommened it for business travellers, I just dont think I personally would stay here again
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