I would give zero if I could - Avoid at all costs any kind of online purchase!
How should I even start this review? It has been one week of a complete nightmare dealing with them... Let's start then:
1. I bought a Samsung s10 online on sunday. There was an issue with the bank and the payment was declined so I purchased again....
2. They then issued two orders - meaning 2000 pounds was removed from my bank
3. On Monday I called them to cancel one of the orders - The agent told me I could not cancel it, I had to wait for the order to be delivered to then return it
4. From the tracking of the orders, both were returned to consigner and no explanation was given - no email the orders had been cancelled or any communication at all
5. On wednesday, I called again, they told me that the orders had been cancelled for reasons they could not give and that the refund would be issued in 3-5 days
6. on Friday I received two letters regarding the insurance - I found it weird since they had been cancelled
7. Today I contacted the CS who told me refunds had not been issued without any explanation at all - They now told me the refund would be issued but I requested a print of the conversation as they are the least reliable service ever
Now with 2000 pounds less in my account, it's been one week of a complete nightmare as they are not clear at all, do not establish any type of communication and we have to chase them down to a terrible Customer Service who basically tell you what you want to hear but do nothing about it. I will never buy anything from them and I advice anyone that sees my review to do the same unless they want to have empty conversations with agents that barely speak english.
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