Rooms are lovely at this hotel and staff is friendly and polite. We were disappointed that they could not deliver on important requests we made months before and during our stay. No adjacent rooms, no roll-aways, no late checkout, etc. We had a group of kids that needed to be together for close supervised -- so separate rooms were not an option. We traveled out of state twice over a two month period to meet with hotel staff to examine rooms and were assured we'd be accommodated. NOTHING was delivered and we were only informed ARRIVAL DAY. We felt very unwelcomed. Too bad, because the hotel rooms and the staff are nice. Our group was split up all over the hotel in an Andaz Suite and two Large Twin Rooms -- all on separate floors. So much for two months advanced planning....
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