First time to NYC and I choose this hotel because of the price...What a bad idea. First night, I get to the hotel and unload my luggage, I look around for a cart to put my clothes and bags on. The clerk at the desk, calls for a hotel member to help me with bags and he literally brings a DOLLY. Not what you would expect...Day two, 3:30am, I am awaken by my neighbors, who are playing the music so LOUD. When I call the front desk to complain, the hotel staff who arrived at my neighbor's door, Knocked several times and did not received an answer so had to use his own key to open the door. Around 8:30am as I was leaving my room for a meeting, I happen to see something protruding from underneath the bed. To my surprise, I found a load of linen sheets underneath my bed, I was not sure if they were clean or not, but really a load of laundry, C'mon Man!!!! Nevertheless I was HEATED!!!
The same day, I get back to my room around 3:30pm and I stop by the front desk to speak with Hotel Operations Director David Garb. He does not answer his radio, so the clerk provides me with his business card. I go upstairs to my room to find my wonderful neighbors playing their music very loud once again. So I decide to call the manager to complain. As you guess it, NO answer. I decided to leave a brief message with my name and cell number. The interesting part is I still have not receive a phone call. So at this point I decided to take matters into my own hands, I went to the front desk and requested to change rooms, which they were more than happy to do.
Overall I was not happy with my stay at this hotel.
Next time I will definitely stay at the W Hotel or the Marriott which are right across the street from this hotel a little more in price but at least you know what to expect.
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