This is the third time we have stayed at the Inn at the Opera. Each time reservation was made on their website with a follow-up phone call to verify because the process is not easy and confirmation is often not forthcoming. This time, for a ten day stay I reserved an Opera Suite (their largest), I called (in June for an October stay) and was assured the reservation was in place. Upon arrival, the only room available was the smallest one! Bummer to be in a tiny room for 10 days!! Then we noticed the room was not being cleaned well. We were informed that our rate only included making the bed (not cleaning the bathroom?). Right, not cleaning the bathroom or anything else for that matter! There were no such notations on the website, nor did I particularly ask for a discounted or limited service rate. We are very disappointed and won't be coming back!!
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