We stayed for a two night weekend get away and purchased their Duck tour package which included the breakfast buffet each morning and the duck tour. It also included a kids back pack for each child and milk and cookies on the night you arrived.
We did have to ask for the backpacks for our children, they were not offered. They also have a back pack with books and games that the children can borrow to use in the hotel and my youngest child really liked that but again it was not offered we had to ask.
We had a premier suite which was located on a front corner of the building. The rooms were an adequate size, definitely not large rooms but this is an old historic hotel so it was what we expected. They were nicely decorated, they did have an odor of air freshener which I did not like. The air conditioning units kept the room very cool and provided nice white noise so we did not hear any of the city noise. The bathroom was small as many have said but it was nice and clean and had a shelf to keep your make up bag and other items on.
One complaint about housekeeping- our ice bucket was not emptied after the first night and the milk bottles they delivered with the cookies were still there after the room was cleaned.
The elevators were often full in the morning
but since we were only on the fourth floor we took the stairs. It would have been more of a problem if we had been on a higher floor.
The breakfast buffet was nice, well stocked with fresh berries and fruit and the usual breakfast foods as well as an omelet station. The wait staff was very friendly and very nice to our children. Coffee and juice was refilled before you even noticed it was empty.
Concierge was helpful and the duck tour was easy to book through them.
My big complaint would be that the buffet was part of our room rate and we ended up having a charge from each morning on our bill. I had to call once we were home to get it removed. They did remove it but I find it frustrating to purchase a package rate and not be billed appropriately.
Overall a nice stay in an old historic hotel and we booked on their site and received a very competitive rate for our package deal. Just be sure to check your bill.
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