i was transferred to marriot east side after the transformers blow up in hilton new york. staff kindly helped me with my bags and boxes. i was checked in to my room in no time. when entered the room i figured it was a room for disabled. the shower head was fixed to something like half of my height. i sadly left a lagoon in the bathroom after i showered since there was no shower curtains either. normally one would ask for a room change but i was too exhausted after a long transatlantic flight and 6 hours waiting at and around hilton to be transferred.
there was no free internet, which i think is a common concept for the hotels in new york. however, the daily price for internet connection was something around 16 $, which was very disappointing. the room common room that you could use the internet was overpriced as well. i had to use it to get print outs. the breakfast was not included and the menu was overpriced in my opinion.
what really frustrated me was that when i woke up in the morning i found an invoice on the carpet right in front of the door. there was no space between bottom of the door and rug so it was obvious (at least 'to me it was obvious' since i was not given any other explanation) that somebody from the staff opened the door and put it there in the morning as i was sleeping in the room. the invoice was for tv use. since i didn't even turn on the tv i knew it was a mistake. i went down to the reception and asked what the invoice was for. the lady there checked and said it wass nothing. i asked if was not being charged for anything why it was in my room and the answer was "we made a mistake". i really didn't like the invoice being put in my room while i was inside, sleeping. it got me really uncomfortable.
the best thing about my disabled-oriented-room was the coffee machine. it was so much better than having to drink regular instant coffee. bed was very comfortable, i woke up quite refreshed.
on my return, reception arranged a very comfortable couch to JFK, I am grateful for that. the bellboy got really upset and acted out when i didn't tip him after he loaded my luggage to the coach. no big deal really, but i didn't like being treated as if i was being cheap on purpose. sometimes you are out of changes, especially when you use all of them up in the internet room, it happens.
all in all, i would expect better from marriott. i wouldn't stay there again.
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