I stayed at this hotel for 5 nights in April 2010. The location was pretty good - about 5 blocks from the heart of Times Square, and the price was reasonable, given the high prices in NY City. I chose this hotel for its location, price and the fact that reviewers gave it more credit (4-stars on average) than the official hotel rating (3-stars).
Our room was ok, but nothing spetacular - probably 3-star level. I felt the bathroom was pretty old school, and it reminded me that I was in a 3-star hotel.
I did have two big issues with the hotel. I bought tickets through the hotel concierge for the new King Tut exhibit in Times Square. The concierge confirmed that the hotel sold the tickets at the same price as at the box office. After buying the tickets I found out at the box office that this was not true. Though not a large fee ($4.50/ticket), I felt it was only fair that the hotel refund the additional service charge. They refused to do so. I felt this act displayed poor customer service.
Secondly, watch out for the parking service. When I checked in late on Saturday, I was offered two rates - $40 for self-service parking and $45 for valet parking. I chose the latter. Upon checkout I found out that there was an additional $45 in/out fee. When I questioned this fee (it was not listed on my valet receipt), I was told that the valet service person mentions this fee when a car is dropped off. There was a "no in/out' notice on the valet ticket, but I missed this during the busy exchange of luggage, etc. My understanding was that 'valet' meant that I could take the car out and in when needed. Fortunately, I only took the car out one time. I ended up paying $270 in parking fees for 5-days at the hotel. I saw some local signs that promised monthly parking for $150/month. I felt like I was taken advantage of in this case.
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