There is a reason this hotel is rated #97. The grounds are beautiful, the location is great, the Red Marlin has good food but is over priced. That's where it ends. Once you go into the building with the suites you don't feel like you are in a Hyatt. First of all, all of the rooms have an exterior entrance like a motel. I wish someone had mentioned this-I would have never stayed there for that reason alone. When you enter, you can see that the room was run down. After entering our room someone from maintenance knocked on our door and had to check our bathroom outlet because the suite next door. Pocket door on bathroom didn't close all the way. Box springs on beds were covered with white fitted sheets that were stained, one was ripped and exposed the box spring. Mirror in room was not cleaned and door leading to balcony was dirty on inside. Rug had large drink stain. I expressed my concerns to front desk and they were going to have the head of house keeping be made aware and order a thorough cleaning of the room and engineering was going to fix the door. Upon returning to the room several hours later, the bathroom door was fixed and cushions on the patio were replaced(?)...nothing else had been taken care of. My gut told me not to stay here....I should have trusted it...never again.
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