Just returned from our second stay at the Hotel Monaco over the last few years. Our first visit was impressive - great staff, sparkling room and exquisite service. This time the visit was a little more humbling. While the staff remains very friendly, there seemed to be gaps in communication between the front desk and housekeeping, valets, etc. In addition, our suite was showing distinct signs of wear. The furniture was a little stained and tattered, and the trim was looking a little worn. For most places, this would be expected, but our expectations for the Monaco our always very high.
The Monaco continues to offer their complimentary evening wine and cheese hour (now featuring tarot card reading and neck/shoulder massages). The little extras do make the Monaco unique, but those expecting a well-equipped fitness facility will be disappointed with the cramped, almost dangerous, workout area.
The location is great, the staff is wonderful, the rooms are small. If you can accept these conditions, the Monaco is for you. While we are very fond of the Monaco, we will probably look elsewhere next time we visit San Francisco. For the price, the rooms need to reflect the taste and charm that made the Monaco unique. During our most recent visit, the charm was missing.
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