I booked a one weekend stay at this hotel for the cherry blossom festival. I booked a king size room with balcony and a view of the waterfront and cherry blossom trees. I also booked a spa treatment and dinner at the restaurant Cityzen.
When I arrived for the stay, they stated that I did not have a reservation for Cityzen, and that were no other times available to dine that night. I explained to them that I made the reservation one month prior. That stated that some people had made a reservation for the hotel and Cityzen one year in advance. I asked them what do the other guests have to do with my reservation problem. They had no answer. They stated that there was nothing that they could do and that we should just sit at the bar at Cityzen.
We gave up on the dinner idea and went to the room. When we arrived, we noticed that there was no view of the cherry blossom trees because there was a large balcony obstructing the view. We called and spoke with the manager Cecilia [-], and she stated that she did not have any other rooms to move us to, and that we could get a smaller room.
Usually, hotel managers will give you a larger room for the same price, comp the spa treatment at 25%, 50% or even 100% at times. Give free or half price room service or something of that sort. She offered absolutely nothing, and expected us to accept the subpar treatment that she was providing.
With the preceding in mind, we just went down stairs to the front desk, cancelled our reservation, asked for and received a written statement that we would not be charged for the hotel stay nor the spa reservation, and left the hotel.
To add insult to injury. They charged my credit card anyway.
hotel reviews