My husband and I stayed here with a couple of friends back in October. It was sort of a late honeymoon and we were very excited to enjoy all the fun that Chicago has to offer. We booked and paid for the room online and presented the reciept at the front desk when we checked in. That night, however, when I checked my bank account to check on our spending money, the hotel had put a $300 authorization on my card, even though my room was already paid for! (Not to mention that a room doesn't even go for that much!) That left us with no money for our vacation, and would have overdrafted my account if the authorization had gone through. I went downstairs to get an explanation and was (not very politely) told that no one on duty at that time could help me, and I should come back at 8AM! So I dragged myself out of bed at 7:30 only to find that a bill for $150 for the room had been slipped under my door! Now I was very upset, and when I went downstairs I was made to wait 20 minutes for the hotel accountant. Whe he finally showed up, he was not very pleasant, and although he removed the authorization from our account and room charge from the bill, he offered no explanation and an apology of"sorry 'bout that". We then had to pay a $21 parking fee (not bad for Chicago, but you'd think they would waive it after what we'd been though!). Whatever you do don't stay here! The shabby rooms are NOT worth the price, and although the location is pretty good, the service is horrible!
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