The hotel is in a great location, right next to the Grand Central Station and walking distance to Times Square. There is a market right next to the hotel that is open until 9pm that sells great cakes and food. Forget about buying food from the store inside the Hyatt as it is very overpriced. Every hotel we have stayed you usually pay the porter when they have delivered your luggage to your room....but not this hotel! We had to pay the porter to get the luggage into the lobby (with my husbands help) and then we had to pay him again when he delivered our luggage to our room. They were grumpy and nothing was done with a smile but there was no way we couldn't pay him...he followed us until we did.
There was no kettle or mini bar in our room and when we asked about a kettle and tea and coffee we were rudely told "We don't offer that sort of service in our hotel".
The corridors were quite dirty and needed a good vacuum but thankfully the rooms were quite clean. The only other thing wrong with the room was there was no hot water. The shower was lukewarm. However the rooms were a good size.
The only real plus to this hotel was they had a computer that allowed you to print your boarding passes.
We enjoyed our time in New York but would not go back to this hotel again. It lacks charm, service and is really only suited for business people who just want a place to sleep.
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