I've been with three mobile for over 6 years and left the UK 3 years ago. My contract with three expired and I decided not to renew that contract since I can't use the mobile from the country where I live now.
Three unilaterally decided to renew the contract and kept charging me, sending me bills of past due payments. I paid the first one because I didn't really have the time to go through the complex process of contacting customers service from abroad. Plus, for some reason I can't access My3 account. Today I got another email of another past due payments, so I decided to call. That was when the agent told me that they renewed my contract. Why would you renew my contract when I didn't renew it? How come you could send an email regarding payments, but couldn't send any email regarding contract renewal?
The bottomline is that Three designed a process to prey on customers and illegally extract money from customers while purposely withholding information from the customers. I don't think my case is a one-off, I'm confident that this company exploits customers without customers' consent. I'll continue to pursue this everywhere and report it to every authority I can.
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