Another visit to this location. Stayed for one night on arrival , then another night just before departure from Phoenix. On both occasions was greeted by notice informing me that the repeptionist was dealing with another customer elsewhere, gone for "5 minutes". Could be a coincidence, but the 5 minutes turned into 15 minutes on the second arrival. Not impressed....especially after a long flight/journey.
From a security point of view, it was disconcerting to find the side (exit) door propped open with a box on both occasions...thereby allowing open access to anyone passing by. This needs to be monitored regularly.....perhaps during those '5 minutes' spent away from the reception desk.
However, the rooms were are up to the usual good standard, and the recent refurbishment providing a comfortable nights stay in a clean room with all the facilities you would expect for slef-catering.
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