Stayed here this past Saturday night. I am a Hilton Diamond Member and spend 60 plus nights in Hilton properties. This is probably the worst one that I have stayed at in the past 3 years. Most Hampton Inns are much nicer than this hotel. The location is good, but everything else in this hotel is truly below average. The whole hotel just didn't feel clean. The guest rooms are very well worn, and smelled very musty. The breakfast area felt like you were eating in a old Denny's at 3am. The food was cold and soggy, the plates were wet and dirty, and there were people eating in their bathrobes and socks. Our room was on the 5th floor, overlooking state street. In my Hilton preferences, I specifically requested a room on a high floor (in order to dilute any noise from the streets). Unfortunately, they did not give me an upper floor, and I could hear the red train every time it passed by our hotel. The bed was uncomfortable, and the linens were horrible. The comforter kept sliding around in the duvet during the night, so either my wife or I would end up with the whole comforter, or none of the comforter. This may be a good hotel if you are not used to Marriotts, Starwoods, or other Hilton properties. But if you do expect quality, value, comfort, and service, look elsewhere in Chicago.
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