Mom and I checked in on Thursday 23 Feb 12 after having obtained a fabulous deal of $74 a night via Priceline. I guess we got what we paid for because we had a bad experience upon check in, we felt very discriminated against due to being "discount customers". It was REALLY hard to find the lobby, there are two huge buildings on the city blocks with a skyway. We couldn't figure out which building to go in or which side or what level. We realized later we were on the back side of the block and taxi's usually bring people to the entrance on the other side. Anyhoo, we were upset when we finally got to the front desk and snapped a bit about being lost. Well, the clerk was stone cold, icey-like... did not engage. I felt sorry for the girl who seemed to be training with her and trying to appease us. We wanted two beds, 'no, nothing available when you do Hotwire". We said, "we know it's not a guarantee, but there are two huge buildings, really? no rooms with two beds?". Same answer... no personality, deadpan.
We ended up in a very small room with one king bed (mom snores... so that was not fun). There was a yellow stain on the toilet and black hairs on the bathroom floor. We politely requested a new room the next morning and were given star treatment, moved immediately.
WHAT A DIFFERENCE!! It was like we were in a different hotel. We had a beautiful room, two large fluffy beds, two closets, a walk-in leading to the bathroom. One whole wall was windows overlooking the pool and downtown... the only negative thing I could possibly say is that the TV was at a weird angle. But who's on vacation to watch TV anyway? We watched my cousin compete in the Mrs. Colorado pageant and had a great trip.
BTW, the fitness center on the street level is to die for, I worked out every morning and it was so pleasant. I wish I could have brought it home with me, absolutely fabulous!
hotel reviews