The Palace is perfectly located on Market Street within walking distance to the Ferry Building and all other tourist attractions. Plus, it is directly above a Bart subway stop which is a direct $9.10 ride from SFO.
The hotel though probably once grand and swank, is now a middling, weary property suited more to conventioneers and bridge-and-tunnel wedding receptions. This is not a place for a cosmopolitan getaway to the city by the bay.
The rooms themselves were dark and dank. It smelled like an old, musty hotel with visible stains in the hallway carpets. Although small, the room had high ceilings which made it seem bigger. Beds were very comfortable. The bathroom though, was minuscule and sad. Shower/tub combo had a well worn and stained anti-slip mat. Wifi is $14 a day.
This all could have been manageable if the service wasn't so bad. I mean, who really stays in their hotel room when the October weather in San Francisco is so nice? The front desk line to check in on a saturday afternoon was 6 couples deep and it took a good 30 minutes (!!!) to check in. The clerk (out of 2 working the desk) was surly and clearly had in enough of all guests and their questions. She couldn't even muster a smile. Subsequent calls to the front desk to have a room changed due to a persistent dank smell in our room was promptly transferred to housekeeping instead of trying to accomodate clearly unhappy guests. I guess when you pay only $280 a night and not the full rack rate you are not entitled to standard customer service? Ouch.
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