With all the technology at disposal in Singapore Airlines. The one thing SA could simply not get right is a non- functional website. Your booking engine sucks, redemption online is a complete disgrace, doesnt allow passengers to book redemption only over the phone, had to call singapore, because there was no official office in UAE, although they have a third party who has no control over redemption (krisflyer.) Even the worlds worst low cost carrier probably has a better user-friendly website. Calls for some IT dept ovehaul. Website always crashes, payment system doesnt work. And no one can explain, and give answers. THIS IS A NIGHTMARE. THANK YOU, HAVE BURNT THROUGH ALL THE MILES. NEVER WILL I GIVE ANOTHER PENNY TO SA FOR THEIR CRAPPY SERVICE.
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