This is by far the worst experience I have had in purchasing any product. I’d waited months to be able to upgrade my new phone and an experience which should be exciting was instead awful.
I understand it wasn’t nearing the end of the day on Sunday but I went in and told the sales exec the phone I wanted, not only did he pressure me into taking a phone which was different (I presume they get paid more on this phone) but was also more expensive.
I was unsure of moving away from my current provider yet he assured me I had my 14 day cooling off period to think about it, swiftly handed me a tablet to sign on without any sign of the terms and conditions - foolishly I trusted him. Having spoken with my current provider the week after I decided to stay with them and went back into carphone warehouse store within the next 2 days to be rudely told, I was not entitled to a 14 day cooling off period due to purchasing in store!!!
There was no sympathy from the store manager or no apology as to why I was lied to and uninformed of this - having known this beforehand I would never have signed into a contract. I was advised to ring the customers services number, which I did twice, to again be rudely told - there is nothing they can do and I needed to go back into store again.
I contacted carphone warehouse two weeks ago regarding this and I am still awaiting a response!
Absolute disgrace.
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