Spent a week at the Marriott Marquis, Aug 5-12th. This was our third stay in four years. I had contemplated staying out of the Times Square area this time ,just for a change, but got such a good rate(husband is an airline employee) and knew how good the hotel is so decided to stay again.
Elevators - Again, no one in my family of four experienced any problems with the elevator. We came and went at all times of the day and night. I don't know how much simpler it can be than pushing the floor you want to go to into one of the many keypads by the elevator and then going to the elevator you are "assigned" to. Our biggest wait was 3 minutes on Saturday night when we were headed to the theater. I have waited longer in buildings in Vancouver and in different hotels in many different cities. I just don't get the problems people claim to have had on this site.
Workout room - outstanding! It's too bad it is in a city like NYC where you more than get your share of exercise from so much walking! But it is worth using, no matter how exhausted you are.
Location - amazing. Yes it is in the heart of Times Square, but that is why I have come to New York! You can take less crowded streets (stay off Broadway) to get around once you tire of battling the crowds on Broadway. The weekends are the worse but it still would not deter me from staying there again. All the theaters are
within walking distance,( some literally across the street or in the hotel), and since I did some ticket lotteries to see the shows and bought Standing room for others it was very convenient to go to the theater at 5ish to get our tickets, dash home to change and head back up for show time. This was the first year I got SR tickets and what a deal, I would do it again in a heartbeat. The tickets were as cheap as $20 and as "expensive" as $26!! We had a great view of the performances and did not feel uncomfortable standing at all. I look at it this way, you can wait in the TKTS lineup for up to 3 hours to get discounted tickets or you can show up at the theater a couple of hours before showtime, have no wait and then do the standing during the show. Your day is not interrupted by the afternoon lineup for tickets either.
Housekeeping - room was clean but I felt it could have been kept cleaner during our stay. Housekeeper seemed to be looking for tips and kind of got on my nerves. I guess I should have tipped earlier in our stay and maybe would have had better results. I also found they made a lot of noise in halls on a couple of mornings. There is a 3 hour time difference for me and 08 NY time is 5 am where I live! But the housekeeping issue really is very petty and it would certainly not prevent me from returning.
Concierge - helpful, some more than others. Especially Kelly and Zoe, who were great.
hotel reviews