I had a horrible trip. I booked a trip from Oakland Ca. to Savannah Ga. in Nov. 2022. I HATE flying early, so I booked a flight that had a reasonable, late-morning departure and paid the extra money for a better schedule. About a week before my trip in April of 2023, Southwest canceled my flights and rebooked my whole trip. So, I had to get up at 3.30am to be at the airport by 4.30am for my new take-off time of 5.55am. Exactly what I didn't want and paid extra to avoid. There was no refund for my extra payment when they forced me onto the early undesirable schedule. Then.... On my return home from Savannah, our plane was delayed taking off at the Savannah airport. It turns out the fuel truck for our plane didn't have enough fuel in it. Seriously. So they went and got more fuel and then refuelled our plane which caused a delay to our connection in Houston. We would have had 9 minutes (given the delay for fuelling) to catch our flight in Houston, but Southwest elected to keep the plane to Oakland on time and leave us behind. Great. Now we are rebooked through Southwest for a flight the next day and we are in Houston overnight. And guess what? I have to get on a plane at 6.15am which is exactly why I paid extra money for my original schedule to avoid. The representative at the Houston airport was really nice (Angie G.) and we got a hotel voucher and a $200 Southwest voucher. But this just isn't enough. I'm arriving 16 hours late. I'm staying in a city overnight that I don't care to be in, and cutting my sleep for the second time in a week to keep a flight schedule that I didn't authorize or sign up for. I paid my pet sitter $200 to stay the night in my home and take care of my pets unexpectedly for the extra night. Where is the actual compensation for the 16 hours of my life that I spent overnight in Houston? I had to eat. I had to pay my pet sitter. I lost sleep and essentially, I lost an entire day of rest at home before my work week. This is just awful. I don't know what is going on with this airline, but I have no interest in your voucher to plan a trip with you ever. So......maybe it's time to think about what is actually fair in this awful situation that you created?
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