I’ve been trying to set up a plan to make calls/send texts to the uk whilst I’m on a trip to Australia. Twice I’ve been misinformed and NO ONE at Vodafone will help me sort a plan out, I’ve been with Vodafone since the dawn of mobile phones and I’ve never received such terrible unhelpful service, I’ve been reduced to tears and I’m still no further forward in setting up a plan and don’t know what to do. Vodafone should be ashamed at not helping a very loyal customer and for making a customer cry. So now they tell me they’ve sorted out my query yet I’ve just had a message saying they are cancelling my secure net and they’ve put a price on my plan higher than they agreed and no credits as they agreed! Stressed and upset, please Vodafone get your staff trained and help your customers. And the Tobi robot is useless, no help at all, completely wrong answers and just adds to stress levels. PLEASE GET MY ACCOUNT SORTED AS YOU AGREED
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