My entire family have been with three for a total of 15 plus years. Obviously they were good because we have stayed for so long. Over the years they have just gone completely down hill. They are very good at selling their products to you but not so good when it comes to resolving issues. First bad experience was when they lost my device in the post and had the audacity to accuse me of lying about the device not arriving. Then they proceeded to continue taking money from my account and refused to blacklist the device until I got the police involved. That was about 4 years ago. As I'm writing, I am stranded abroad with no mobile data and without the ability to make calls. Thank god I'm with a friend who has a WiFi hotspot otherwise I'd be screwed! Spent approximately 3 hours with customer services only to be told they could do anything due to a technical error. Didn't say what they would do next. Just apologised. Really not good enough and quite frankly I'm just completely fed up with them. I will be escalating my complaint to Ofcom as soon as I touch down in the UK.
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