I called Shell energy and got the most amazing customer service man anyone would want to talk to. His name is Ash. I was frustrated because I had waited 25mins on a previous call only for the person not to hear me and I had to call again.
Ash answered, I could tell by his voice and the way he spoke he was a genuine caring person. The line went quiet and I thought he was gone. I got frustrated and by the time we could hear each other again I wasn't in a good place. This amazing man took the time to talk to me, calm me down and helped with my query. I was in tears because I had shouted and he was just trying to help me. He deserves good customers all day long. I know it's hard for everyone at this time and I feel it but if you get to speak to him you'll be glad you did.
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