I booked this hotel as I needed a place close to the Amtrak station as I arrived in San Antonio at 730pm and my train did not leave until 7am the next morning. I booked my hotel with the Best Western 800 number and made my way to San Antonio by bus. When I arrived I took a cab to the hotel and arrived at 732pm. First of all I had to wait at the front desk for 17 minutes before anyone came to help me check in. No one was there. The phone was ringing off the hook. Finally a young lady came out of the restroom. She walked around the corner and said "can I help you"? No apology for me having to wait. I advised her I was checking in. First thing she said was I need ID and a credit card. I gave her a credit card, not the same one I used to book the room by the way. I started to give her my drivers license and realized at that point that the Greyhound agent in Houston had kept it when I purchased my bus ticket. I advised her that I had my work ID with a photo, voters registration card and birth certificate among numerous other forms of ID, just not my drivers license. She said "well you must have a state ID to check in here". She then got on the phone and called the "manager" who approved for me to check in. She was very rude and made me feel very embarrassed. I paid cash and was made to feel like I was some sort of criminal or something. She swiped the credit card I gave her for incidentals and gave me my key. I went to my room which was very nice by the way. I then came back downstairs and check my credit card account to see how much of a hold she had put on the card. Zero, nothing. I checked our bank account to check the card I had given the 800 number to hold the card, which was our debit care and she had authorized the full room and tax on that card which I never physically presented. I asked her about this and she said, we always run the card before the guest arrives for one night room and tax in case of a no show. I advised her that I would have not been a no show until 6am the next morning. She said there was nothing that she could do about it. I asked her that since she had already authorized my card to simply refund my cash and charge the card. She refused. I asked for directions to the Spaghetti Warehouse. The directions that she gave me made me walk through the almost empty parking lot when she could have given much better directions. The business center as they call it closes at midnight. A very cute hotel but the customer service is horrible. They also said that the manager would call me and it has been 5 days and no phone call. I would not advise anyone to stay here. Also NOT pet friendly. They tell you at check in if you smoke or have a pet your card will be charged $200.00. Again very rudely.
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