From the moment we arrived we wanted to leave. The receptionist was completely unwelcoming, although check in was quick. Got to the room and it was awful. It was dark, the lamps wouldn't work, the wiring was all over the floor, the matress was full of lumps, no tea/coffee making facilities and the bathroom was more than 20 years out of date. We asked for a room upgrade and was shown a suite at an extra $200 per person, per night, and they wouldn't even acknowledge with any reduction in rate that it was my partners birthday which we told them about when we booked 2 months in advance. We didn't go for the upgrade, we decided not to give the hotel more than they deserved. Our room was on the 9th floor and even with the windows closed you could hear everything going on at street level, and the local construction site where building work was going on 24x7. On our second night a family with a young baby checked into the neighbouring room, the sound proofing was so bad we could hear the baby crying all the time, all through the night. There are six lifts serving the hotel, and at any time there was a good 5 minute wait for just one. The concierge staff were stressed most of the time and we witnessed them almost shouting at guests at time, "wait here and I will deal with you in a minute" we witnessed on one occasion. On our check out day (yay) we asked for our suitcases to be stored for the day until our flight, no problem, our cases were taken downstairs and I followed them, as my case was wheeled into the room the wheels got stuck in the doorway and I watched the concierge KICK my case so it went through the door! I said nothing at that moment until when he handed me a ticked and rudely ASKED me for a tip, I was astounded, the only small change we had was 2 dollars, which I gave him and he was clearly annoyed at, I said to him well next time don't kick my suitcase and he he was really rude turning his back on me and muttering, I called him a rude and arrogant old man but in reality that reflects the attitude of the whole hotel, it really is appalling, and I can't emphasise enough to everyone to not book here and please go somewhere else.
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