Absolute disgrace of an airline when it comes to support or changes. Made a return Premium Flex booking from Bangkok to Kuala Lumpur and on the day of the flight, due to monsoon rains, Bangkok was in grid-lock. I tried everything from that stupid AVA online chat to trying to chat with a real agent, searching Google to find a support number and just couldn't get a real person at all. Finally managed to lodge a case with AVA for a refund / cancellation (minus any fees of course) but that case got closed with zero correspondence. Do yourselves a favor, pay a bit more for an airline that actually values customer service.
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