We stayed in the honeymoon suite on the 12th floor. The room was very much outdated and not very clean. The 2 A/C vents in the ceiling dripped water on the carpet continuously, which I guess is where the smell was coming from. We found food in a couple of areas on the carpet. We also found what appeared to be a used condom hanging from the dining room light fixture.
Housekeeping didn't clean our room until we requested it twice. I wasn't impressed by the front desk staff. I retired from a customer service job so I don't think people should just say "I can't. You'll have to" or even worse "We'll take care of that" yet not follow through. Free internet in the business center but not in the rooms for $320. a night?
The restaurant food was priced too high for the quality.
I tried to spend money in the gift shop in my spare time but didn't find much of anything worth paying for.
Now that I got that out... (And I couldn't complain to my husband because he made the arrangements for our anniversary which I greatly appreciated.).....I can tell you the good parts.
The location was great if you're interested in Space Center Houston, Kemah, even Galveston.
The view over the lake was nice, balcony on the top floor allows one to see an expansive area.
The restaurant staff was attentive. You can dine overlooking the lake. The breakfast buffet is served from 6am-2pm with many choices from all food groups.
The pool was nice, older but still nice location close to the lake.
Jet ski rental is right next door, hotel has a coupon.
Free and convenient parking.
I'm still wondering where the rooms are that are shown in the photos since I thought we had at least one of the best suites on the top floor.
hotel reviews