Dreadful company. Was promised in August 2022, on renewal of contract, a new router as the existing router doesn't even reach rooms 20 feet away. Never arrived. Internet is patchy at best and at worst just does not work. Spoke to their technical support who pointed me in the direction of a video to fix the problems. This involved taking junction boxes to bits and using filters. The internet does not work at all using the filters supplied. Following this and another call to them I was told they could send an engineer out but, if all was fine when they got here, I would be charged for the visit. As this fault is intermittent, this I found totally unacceptable and asked to speak to a manager. I was promised the manager would call back. 2 weeks later and I'm still waiting for that call. As I write this, I have 1 bar on the internet. I can see 12 neighbour's wi-fis on my machine, the majority have three bars. To sum up: their equipment does not work properly and they do not keep their promises.
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