Live chat staff have been incredibly rude, lied about the status of our refund, refused to let me lodge a complaint, closed the chat while asking me to hold - had to start taking screenshots because the option to have message records emailed to you when the chat closes is completely ignored!
Telephone staff are much better but unfortunately don't make up for the absolute chaos and sarcastic, deliberately obstructive people staffing the live chat system. At one point I was told that my "proof" I'd been issued a refund (due over a week ago, and which several people had claimed was issued before I found out it hadn't even started processing) was a message in the live chat referring to my full name as my first name spelled wrong, and the words "amount: £509". Supposedly, the live chat people are not able to send emails or use the email system. Which is either another lie, or the worst possible way of setting up a customer service system.
I think this might now take the prize for the worst customer service experience I've ever had in my life, from being mocked over the phone before I cancelled the order to lied to repeatedly after the cancellation.
Avoid Currys at all costs. Presumably the reason they are marginally cheaper than other retailers at times is because they've outsourced most of their customer service to people being paid far too little to care what becomes of anything
company reviews