I had looked forward to staying at this Sheraton for quite a while. It is just north of Butler University where I frequently travel, and is attached to the beautiful Fashion Mall at Keystone Crossing. The lobby and bar/restaurant area is quite well done, and the front service staff are helpful, warm and friendly. After receiving our room key and elevator card to the concierge floor where we were staying, we were excited to see our room. Sadly, the key card would not work in the elevator -- this happened four times during our stay. I had to keep riding up and down the elevator to constantly change out our key card. (This was a common complaint among patrons). I asked the front staff if this problem happens a lot, and they said "Are you on the 12th floor? Then yes." OK, you'd think this is the one floor you wouldn't want to inconvenience your guests. The key also malfunctioned to open our room causing more trips up and down the elevator. Another problem was the signage in the hotel is small and misplaced. Try finding your way around the hotel or to the mall. It's like being in a maze. Get signage that makes sense! On the plus side, the bed was very comfy, thank goodness, since I was exhausted from trying to find my way around. The hospitality breakfast was also very good. Although the front staff did a good job diffusing the angry customers whose key card would not work, I would have appreciated a manager stepping in and recognizing my inconvenience -- perhaps by comping the over-the-top wi-fi fee. Next trip to Indy, I'll stay elsewhere.
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