Stayed at the Hyatt for 3 nights for a conference. They didn't have enough space for everyone to sit at tables during the plenaries & lunch & the food was just horrible. The conference facilities were so poor that before the conference ended the organizer announced they'd already made alternative arrangements with another hotel for next year. When the organizer made that announcement he was interrupted by applause. My guest room was clean & I wasn't on the side with the construction so that was good. When I checked in they told me they'd given up all the king rooms. When I got to my room after a long flight from LA I learned they'd also given up all the rooms with bathtubs. Make sure you bring your own water -- they don't have bottles in the room. If you sit at the bar in the lobby, expect to wait about 20 minutes before anyone acknowledges you. Don't be surprised if they make you the wrong drink & put it in a chipped glass either. Actually, my biggest problem with the hotel was they input the wrong credit card into my reservation (they did this before I arrived & they assured me everything was fine before I arrived & again upon check-in) & then on the 3rd night they locked me out of my room due to the card being denied. They had security escort me to my room so I could bring them the right credit card (again). No apologies or anything. The hotel asked for e-mail commentary on their service. I sent them an e-mail and have yet to receive a response. That summed up the attitude I experienced there -- they just don't care.
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