APPLIED ON LINE FOR A NEW SIM-ONLY DEAL WITH VODAPHONE. ALL SEEMED TO GO THROUGH OK. THEN GOT AN EMAIL STATING THAT VODAPHONE (NOT CAREPHONE WAREHOUSE) HAD REFUSED MY CREDIT. THEN I GOT AN EMAIL AND A TEXT MESSAGE ASKING ME TO CALL CARPHONEWAREHOUSE TO RESOLVE "AN ISSUE" SO MY ORDER COULD PROCEED. I CALLED AND WAS ASKED FOR MY ADDRESS WHICH I GAVE AND WAS THEN TOLD IT DID NOT MATCH THEIR RECORDS. I ALWAYS TAKE SCREEN GRABS OF ANY ONLINE APPLICATION SO I LOOKED AT THAT AND - YES YOU'VE GUESSED IT - MY ADDRESS WAS 100% CORRECT. THE CUSTOMER SERVICE AGENT REFUSED TO TALK ANY FURTHER. SHE ENDED THE CALL. I WENT TO ANOTHER PROVIDER SUCCESFULLY.
I CHECKED MY ESPERIAN CREDIT SCORE AS I HAVE NO DEBTS, ETC, AND IT WAS THE TOP SCORE OF 999.
MY SUSPICION IS THAT CARPHONEWAREHOUSE WAS GOING TO TRY AND TELL ME THE DEAL WAS NOT AVAILABLE BECAUSE OF A CREDIT ISSUE AND THEN TRY TO SELL ME A HIGHER PRICED ONE. OR THE COMPANY'S IT SYSTEM - WELL KNOWN FOR BEING HACKED BY CRIMINALS - FELL OVER AGAIN.
WITH APPALLING/RUDE CUSTOMER SERVICE STAFF AND A QUESTIONABLE PURCHASE PROCESS I WOULD URGE OTHERS TO AVOID CAREPHONEWAREHOUSE.
DON'T BE FOOLED BY THE LOW OFFERS.
IVE REPORTED THE COMPANY TO THE FINANCIAL OMBUDSMAN AND HAVE MADE A SUBJECT ACCESS REQUEST TO SEE WHAT DATA THIS "DODGY" OUTFIT RETAINS ON ME.
AVOID AVOID AVOID.
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