Six weeks ago, I attempted to order a washer and dryer set for my house. The entire event couldn't be scripted to be any more ridiculous if I tried...\n\n- Purchased an awesome LG Washer/Dryer (\"W/D\") set online and then tried to do a price match at the store when I discovered a competitor had the same set available for much less. The net result of BB trying to price match the set landed me with a total of six (6) W/Ds being charged to my account, without my knowledge.\n\n- I discovered the error when BB texted me on the morning of my delivery to state that my account had been locked and they wouldn't be delivering my appliances until I resolved the account issue. This was at 7:01am; none of the BB services open for telephone assistance until after 10:00am. Delivery was supposed to take place at 9:00am. Couldn't reach anyone by phone to resolve.\n\n- I had to spend several hours at the store trying to get the first (wrong) order corrected and the six sets of W/Ds returned. That took quite honestly over 2 hours and several people to resolve. Manager of store vowed they would \"make things right.\"\n\n- Eventually got W/D scheduled for delivery, but when they arrived, they were too big to fit through narrow basement door/stairwell. Delivery drivers measured space and told me exact model to order as they guaranteed it would fit. This alternate set wasn't my first choice, but they assured me it would fit.\n\n- Went through another round of telephone-tag/frustration trying to return the original set that was too large to fit. It took a solid week to finalize the return.\n\n- Second set was ordered and delivered by BB to the house. Drivers couldn't fit them into the basement, despite their assurance these would fit. \n\n- They did manage to knock several large holes into my plaster/lathe walls, and beat the heck out of the machines in the process. BB driver said stairs were too narrow and that I needed to widen my stairway.\n\n+ I re-engineered my stairway and made it a full 4\" wider... This wasn't an easy feat... I had to re-sister joists, cut subflooring, shave/thin a wall, widen the steps and adjust the stair runners accordingly. It took a full day and $200+ in supplies.\n\n- Third set was ordered (exact same model as second set) and scheduled for delivery on 6/26/14. I never received a call to confirm my delivery time as I had in the past. When I called to inquire about the status, I was told that my delivery date was listed as 7/1/14, not 6/26/14.\n\n- I brought in the receipt that showed 6/26 as delivery. Store insisted I was wrong and that 7/1/14 was correct. Manager eventually discovered an unexplained computer glitch that had phantom-shifted my delivery date without notifying anyone. \n\n- Third set was delivered on 7/1/14. BB drivers STILL COULDN'T FIT THE W/D SET INTO THE BASEMENT. Said it was \"impossible\" and \"a waste of their time.\"\n\n+ My friend came over after BB Delivery left and we had the set in the basement within 10 minutes, without damaging anything. UGH. It's laughable how easy it was for us to get the set into the basement without issue.\n\n- It is IMPOSSIBLE to reach anyone at the store via telephone. The main desk folks (especially \"Natalie\") who answer are as unhelpful as people come, and seem to enjoy being snotty. \n\n- The appliances manager repeatedly asked me to give him a call if I had any problems/questions, which I quite often did (as seen here), but each time I'd call to ask for him, he was *always* unavailable. I'd ask, \"Is Mike available?\" Natalie: \"No.\" Me: \"When might he be in?\" Natalie: \"Don't know.\" Me: \"Can I leave a message for him?\" Natalie: \"No.\" \n\nSeriously. \n\nBest Buy did provide me with some pricing credits, but based on the colossal headache and cluster-F that this ordeal was, I won't ever purchase something from them that requires them to deliver it. \n\nTalk about a very bad taste in your mouth... I'd rather lick a 9V battery than deal with this again.
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