My husband and I stayed at the resort for a business trip, so all expenses were paid. With that being said, the resort fit our needs. If we had paid for the accommodations, I would not be as satisfied. We typically look for accommodations through tripadvisor and have stayed in a ton of different places. We prefer the stays that a modern family would stay and shy away from these high dollars resorts. The customer service was awesome! They do know how to treat their guests and we felt very welcome the entire time. As for the rooms, they are your typical hotel rooms, nothing more that the Holiday Inn that we stayed only a few nights prior. They claim to have heavenly beds and I completely disagree, to me they were harder that I like and the sheets were typical hotel , rough. The grounds are nice but to me not as impressive as the resort website pictures. They claim to have six pools and they do, but are all very close together making it appear to be one. I was excited to see an adult only pool, but it wasn't heated like the rest so I was never able to set foot in it because it was so cold. We attempted to get into the whirlpool one evening and it was full of leaves and dirt and didn't feel to be over 90 degrees. It had been super windy that day, as I had laid by the pool and felt the wind gusts. But at no time did a worker attempt to clean out the pool. By the end of the day it was full of trash and debris. We only ate at the pool restaurant on one occasion and was not satisfied with the food. My husband ordered himself a turkey club and a side salad with no cheese and dressing on the side for me. Both came in the same container and I was disappointed in both. The sandwich was two slices of white/wheat bread, nothing fancy, with chunks of bacon and turkey, not even sliced turkey. It was the poorest excuse for a sandwich especially with the cost over $20. As for my salad, of course dressing was poured all over and was covered in cheese. I could go on with the review, but why? It's voted the 2nd place to stay in San Antonio and people are always going to pick expensive resorts. We never got to see much due to being so far away from everything and the taxi's services being terribly expensive. Again for a free trip, it was fantastic. I'm usually really honest with my reviews and are satisfied with most all stays, just look back. But I guess I expect more at a high class resort, hence the painful review.
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