The three of us arrived around 1030 pm to find no help in sight at the front desk. Even in front of the hotel, the employees looked like they felt they were way too cool to work there but at the same time help anyone out. After 5 minutes an attendant came out of the next door club/bar. He barely looked at us and asked for my ID and gave me a key and and room number quickly, although didn't let us know where the elevator was. When we found our room, it had one king size bed. The room was ok (bathroom looked old) and would have probably been fine, except for the fact that it was absolutely not what we needed nor booked. The reservationist confirmed to us specifically over the phone that we would have a deluxe room with 2 queen beds after we told him we no use for a king size bed (as there were 3 of us). Once we got back downstairs to the front desk, it took another 5 minutes to find the attendant. Guess where he was? Bar/club next door. When we told him that we did not reserve a king, he rudely responded that the room is what we booked. We clearly disagreed and let him know we had zero use for a king size bed and to please get us the room we requested and booked. It turns out this character was the night manager and he had zero response. After some poking, he offered a roll away bed. After more questioning on how he was going to accommodate us for their mistake, he basically gave us a rude response and tough luck attitude. We promptly told him to cancel our reservation and walked down to the Rennaisance where the front desk couldn't have been more responsive and helpful. About an hour after being in our room the manager called my cellphone to apologize and offer a suite for a rate of $99 a night. Too little too late. Perhaps it was just night management but would never go back to try it again.
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