Went to upgrade my phone at Carphone Warehouse today. Selected the phone and plan I wanted, successfully passed the credit and Id checks, however failed their internal security checks. I was then told that I could not apply again for 90 days for an upgrade. Asked why as I have been a customer of theirs for over 7 years. The shop assistant advised it may be something to do with my bank details but these have not changed in the 7 years I have been with cwh. He suggested that I contact customer services who may be able to help. Contacted customer services who could not tell me why I had failed this internal check and said there was nothing they could do. Asked if there was anyone else who could possibly help resolve the matter but was told no. Was advised to try again after the 90 days. However the same thing could happen again and the deal I had picked would no longer be available. Feel this is terrible customer service. Why can you not even get info on reason but that in this technological age it cannot be resolved quickly. Intend to submit Subject access request to see what info they hold about me. Very poor show cwh. Will be taking my business elsewhere!
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