First off they force masks which isn't bad, but they don't tell you until you get to board. I almost lost my flight trying to find one in Bogota airport and had to pay 20 dollars for the one I got. The app is horrible and I paid for a window seat and didn't get it. As the app didn't save my boarding. Lastly the check in and boarding staff at the gate in Bogota airport are rude. They lost my bag on my arrival flight had to send it with Avianca and i got my clothes a day late and my bag was beaten to hell. No wifi, no video screens and no electric plugs. The cabin staff are wonderful but that can't make up for how horrible a company LATAM is.
airlines reviews