My husband, son, and myself had two rooms at the St. Francis, from June 12-20, and June 14-20 in order to hear the Wagner Ring Cycle. These reservations had been prepaid two months in advance. I had definitely discussed with the reservations desk that my son (31) would be checking in ahead of myself since he was coming from another part of the country. I was told there would be no problems. The problem was that they charged him for the room that was prepaid!! We stood in line three times at the registration desk in order to correct this (having the confirmation and paid creditcard statements in hand!!). We were told it was corrected. It was not, it took numerous communications after the stay in order to finally resolve that. And guess what, now cannot get Starwood points for one of the rooms, have been given several different reasons why, (ineligible, it was a no-show !!??) etc. The hotel elevators were not working in the tower, we almost missed the first act of one of the operas. The systems for reservations and billing at Starwood and the Westin simply do not work. We will avoid them in the future.
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