After cancelling one of my connecting flights on my return journey, Etihad refused to rebook me on another flight. They said the only option was a refund, which I begrudgingly accepted because there was no other option. I had to spend money out of my own pocket to rebook with another airline at a much higher price because it was short notice. I have waited nearly 3 months and I have still not received a refund. Every time I contact the team either on web chat or phone they just keep stalling, they keep telling me they have to email the refunds team which will take another 5 working days, and there is no chance for me to contact them directly. This is beginning to seem like the behaviour of scam artists.
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