We have stayed in many Hilton Garden Inns and have enjoyed every one but this hotel was completely different. It is an older building that has been converted to a hotel and upon check in, we were completely happy with the suite that we had overlooking Downtown Indy. We left to go to dinner and a musical and when we came back, we were immediately hit with an overwhelming smoke smell in both rooms of the suite. It seemed stronger in the living room so we had to close the door to the bedroom and were unable to use it while our kids slept, which was the whole point of getting a suite. I called the front desk finally and was told that the floor below ours is a smoking floor and the smoke was coming up through the ventilation system. No room changes were offered, just an explanation. The next morning, my husband called the front desk and after talking to several people, we were only given a $50 deduction off the price of the suite. Instead of staying and swimming and working out, we packed up our things and left as quickly as we could. We were very disappointed with the hotel, the appeasement of management and the visit as a whole. As much as we are in Indy, we will never stay at this hotel again. As a pediatrician, my husband knows the risks of secondhand smoke and as a parent of a child with environmental allergies, we are well aware of the dangers that we slept in that night. I would not have put the smoking floors below the non smoking floors! Bad planning. On top of that, the breakfast buffet was terrible.
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