Order didn't arrive. Rider was polite and let me know his bike broke down. No complaints about the rider.
However, deliveroo rider support was completely useless, they didn't allow us to re-order the food, and only offered credit matching the amount we had spent on the order. Completely ignoring the fact that we had had our evening ruined waiting an hour and a half for food that never arrived.
I then contacted deliveroo customer support telling them I didn't want credit and wanted the full amount refunded to my bank account. To which they said:
"I can see that your query has now been answered. If there's anything else we can help you with, do let us know".
They didn't even read my message.
Consumer law is clear I should get the refund the same way paid in the first place - I am not obliged to accept credit.
The fact that this company tries to coerce customers to continue spending on their platform with credit rather than actual refund is disgusting.
Don't let bully you into accepting credit!
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