I just returned from a terrible stay at this hotel that I feel compelled to share with other fellow travellers. This hotel is NOT for everyone, and they don't seem to try to accommodate different travelers' needs. Pick this ONLY if you're ready to party all night, and enjoy staying in a trendy hotel for trendy sake! I'm a frequent business traveller and because I had a meeting nearby the area, I decided to give this a try. Upon check-in I was told by the front desk that hotel guests will be given "priority access" to the rooftop bar starting at 6:30pm. At the same time, I also realized that my room was on the 11th floor, only one floor below the roof. I quickly pointed out to her that I'm there for business and won't be going to the bar, and I also wonder if there will be any noise issue at night. She assured me that they've done a lot of work to eliminate any potential noise issues and that I won't be affected at all. I trusted her and moved on since I figured that this is 4-star hotel afterall, so I quickly finished checking in and rushed off to a meeting. When I came back from a long day of business meetings at 11pm and tried to go to sleep, the noise was simply unbearable. I called down to the front desk twice, the second time being transferred to the night time manager (mind you, this is now almost 2am and I still couldn't get to sleep), only to be informed that they are fully booked and no other room is available to move me, and that he encouraged me to use the white noise machine in the room or they can send up ear-plugs! The problem is the music was so loud, the constant rhythm from the bass was practially shaking the room, and I was also convinced that some ladies upstairs with some serious heels were also dancing and stomping right above me. The fact that a 4-star hotel wouldn't try to tailor their room assignments to different travellers, and that the next day when I checked out, the front desk didn't even bother ask me how my stay was (a standard question even at a Comfort Inn!) was estounding. The night time manager whom I complained to also didn't offer any compensation or complimentary breakfast or any gesture in apologies was also another sign that they simply don't care, or are not trained enough to be in the upscale hospitality business. It was simply one of the most terrible hotel experience I've had in a long time!
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