Booked an executive suite over the phone, at higher cost than standard room, when arrived were given key to a grim, ghastly, rundown two double-bedded room, not the two room suite we had expected. Went back to reception to be told "but we don't have any suites in this hotel"(with a straight face). Stood my ground, reminding them what their website claims, and was eventually given... surprise, surprise, a two room "executive suite" as booked. The standard rooms look nothing like the pictures on the website, and the sofabed in the suite was the saggiest and squeakiest we encountered on our holiday. Breakfast was as bad as other reviewers have said (toast and bagels only), but diner next door is okay breakfast option. Laundry totally inadequate - a single washing machine and drier, for perhaps eighty to a hundred rooms.
hotel reviews