Stayed at this hotel billed as "within walking distance of Riverwalk" in downtown San Antonio, TX. We spent four nights here, as we booked what we thought was a great deal for a "downtown" hotel of average comfort and amenities.
Well, we should have gone Motel 6 or Red Roof Inn! Poor desk service (long time waiting at check-in...at 5pm no clean rooms available!), which only got worse when we called to get a ride downtown on the complimentary shuttle. The front desk said that they would call back within 30-45 minutes...that was over a week ago.
Three people in room, two towels and one soap and shampoo supplied-then the shampoo was not even replaced after the second day. Absolutely felt like we were "camping out", as the service and amenities at this hotel were virtually invisible.
This hotel is in panhandler central, and you risk your life walking to Riverwalk downtown. So, we paid $12 to park- a half mile from the hotel but in a safer more accessible area.
We would have checked-out after the first night, had we not prepaid for the entire stay. This was the worst experience I have had with this chain, and one of my worst experiences overall in any hotel. I spend 20-25 nights a year in lodging, between work and leisure-and this ranks at the tops of my "bad stay" list.
Stay away, I hope management reads this review and responds-as they certainly did nothing right on our recent stay
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