I will NEVER use Deliveroo again.
Why is it so stressful just to alter a small mistake on an order??
It can't be changed on the app even if the restaurant agrees it should be changed... The restaurant is unable to change it... And when you try to get it sorted through customer service it is a NIGHTMARE. They will say that they are unable to amend anything and cannot help.
Took a ridiculous amount of time between two agents just to get a small item ordered in duplicate refunded.
After an unnecessarily long phone call, the agent had spoken to the restaurant and told me that the restaurant would refund me. I phoned the restaurant to check who said that the agent told them that Deliveroo would refund me...
Given the different stories given by the agent, I phoned another agent to check on this. He couldn't have sounded less bothered, wouldn't listen properly and said "well the restaurant can say what they want but we can't change anything."
In a strop he reluctantly phoned the restaurant to confirm and then told me I would get a refund... Whether it happens is to be seen.
This is really bad.
I'll be using Uber Eats from now on. Hope they are a little bit better.
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