Stayed at the Muse for two nights the last week of September. Hotel is in a very busy area of Times Square. I had reserved a non-smoking room and when I checked in, none were available. The room was in the back on the third floor. It reeked of smoke. The bedspread, carpet, armoire, all smelled of smoke. The front desk sent up an air ionizer but all it did was make noise. I asked for a deodorizer but my requests were ignored. The air conditioner did nothing to remove the smell. I opened the windows but outside were the exhaust fans for the air units and the noise was terrible. The room windows faced brick walls and it was very dark.
I am sick of reserving non-smoking rooms and not getting them. The Muse went to no extra effort to make up for this. I left with all of my belongings smelling of smoke. Never again at this place. Not worth $400 per night!
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