I booked this hotel through Amex points. Amex classifies this hotel as a 5 star hotel. I expected 5 start service but did not get it.
Pros - good location, huge rooms and big bathroom compared to most NY hotels. Also a good size tub. Charming hotel, very traditional decor, clean, coffee/tea/pastries free in the mornings.
Cons - No exceptional service - As a former 5 star hotel employee I always expect amazing service from a five star hotel and did not feel we got it. Staff were okay, courteous but not exceptional. I had mentioned it was our anniversary trip and it no one seemed to care. There was no concierge on Sunday. Our room was very dark, we had no views, TV is very small. I didn't ask to switch rooms as I knew we were spending most of our days out but still: why do hotels give the worst rooms to people who book using points?
Bottom line - I won't stay there again mainly because I won't pay $500 + for their rooms, I rather spend less and stay at a modern hotel with a smaller room as I usually don't spend that much time in the room when I'm in NY. But if you plan to spend a lot of time in your room then you may want to stay there.
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