Booked this airline as it was the cheapest return flight to Bangkok, went to drop luggage off as already checked in online, went to business class counter and told her i had already checked and she soon changed her attitude. Lounge was okay, nothing too excited. The on board chef introduced himself and came round with arabic coffee and dates, which i found to be a nice way to start the flight,. The seats were private and i slept well throughout. 1st leg crew was very attentive and smiling, dine on demand did not have my choice of desert. 2nd leg - crew was a bit reserved, i was still full from the previous flight, asked if i could just have the arabic mezze and fruit, she seemed shocked & surprised, later asked for a tea, she did not seem friendly but robotic. 3rd leg crew was pleasant, nothing to comment about. 4th leg -crew was pleasant, ordered pancakes for breakfast with fruit yoghurt, asked if i could have a bowl of fresh fruit as well, but she said i can only have one or the other, strange considering it was dine on demand and you could have what ever you want and at anytime you want. I found the entertainment system to be minimal, not offering much for the western traveller on film choices, the rest rooms were not up to standard and maintained, it was wet and paper was on the floor at times. I would describe the lounge as being quite basic considering it is a new airport, staff were okay & pleasant enough, nothing to write home about. The shower facility was good especially with rainfall showers. This airline is trying to compete with the big 3 - Emirates, Qatar and Etihad, they have a lot to do to be of the same standard especially with the crew and on board services. I would fly with them again only because of their competitive price.
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