First the good points.......well, I can only think of two- the location and an impressive lobby area. Other than that, I can't believe that Hyatt put their name to this hotel. We have stayed in Hyatt's all over the worls (we are Hyatt Platinum members). We stayed a total of 4 nights, as part of a longer trip to New York, Las Vegas and Mexico. We had booked a Club Room. I had emailed the hotel before we arrived to request early check in (we arrived at 12pm) - check in is normally 3pm - room wasn't ready, so we left our bags in storage and headed out. Room was ready when we returned. We got into the lift and were ready to be impressed! Oh my word! The room was just awful - vary dingy, badly in need of a refurb. They had tried to tart it up with a modern lampshade, flat screen TV, but the room needed a repaint, was very dark (terrible lighting), awful old carpet....and the bathroom....the sink was in the bedroom area sink was decrepid and vanity worksurface looked like it was about to collapse!), and the bathroom had just a toilet and bath with old fashioned overhead shower. Extremely old fixtures and fittings and it was so small - I am very petite and I struggled to turn round in the bathroom. Poor quality toiletries and on two occassions, maid service forgot to replenish said toiletries. No tea and coffee making facilities in room. No bathrobe or slippers. Bed adequate. Maid service was poor, room and bathroom just got a quick going over, bath not cleaned adequately - and yes, we did leave a tip for housekeeping every day! As we had a club room, we had access to the club lounge for complimentary breakfast, snacks and free soft drinks. Lounge was far too small for the amount of poeple using it - you struggled to get a seat at breakfast if you arrived after 8.30am. Selection of food not bad - but have had a lot better. Staff in the lounge were helpful and polite, especially when compared to reception and concierge staff who we found to be quite cold and impersonal.For $300 per night I was bitterly disappointed. I would never stay here again and cannot recommend it. Hyatt should be ashamed and I would have expected a much better hotel from them in New York City. It should be a flagship not a dump!!
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