I'm at the Hilton Garden Inn now. I am staying here only because it was the preferred hotel for the event I am attending. The facility is okay, though it is showing signs of age. The service, though, is disappointing. Hotel staff forget to follow-up on things, don't greet guests when they meet them in the hallway, don't pick up leftover room service articles from the hallways in a timely manner, etc. etc. There are no major issues, but many minor ones. The good news for the hotel: if they retrained their staff, they could fix most of it.
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