I upgraded to an I-phone 14 in November 2022 and included AppleCare insurance for £14 per month extra, which is being paid.
Unfortunately, a broken screen requires a claim.
A visit to Apple, which took a very frustrating and expensive half day out of my Christmas, shows that
Vodafone have not recorded my insurance cover with Apple, as they require, to cover the £600 plus cost of repair
Attempts (over 30, at various times over 3 days) to reach the insurance services phone line link via Vodafone to correct this have been futile; variously: no answer, "unobtainable" tone and loop back process.
A visit to a Vodafone shop (twice) has confirmed that I am covered, but they have no more luck with access to the, apparently "3rd party", insurance line supplier than I.
A very long wait on the complaints line resulted in a helpful man confirming that I was covered and he put me through to the Insurance "Advisor".
This person started a conversation about the cover we had but then CUT OUT. There is no way I can get back to this advisor.
A mixture of Vodafone incompetence and disinterested insurance supplier adds up to appalling service.
I now still have a broken phone with 22 months still to pay.
Avoid Vodafone like the plague.
As a loyal customer for a decade, I shall.
I now have a mission to follow this experience on social media to warn prospective customers.
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