ANY review of this hotel that is above 1-Star is VERY SUSPECT!!!!
Booked this thru [-----------] based on pictures/review saying it was a “European boutique style hotel”. First bad sign was that the front door was locked and it wasn’t even 5:00 p.m.; after front desk clerk finally opened door, he was rude and condescending. Elevator was scary; felt for sure we were going to get stuck. Room on the third floor overlooking Market Street (truly the busiest street in S.F.) so it was loud, cold (no heat and it was February), no closet but a metal rack shoved beside bed. Bathroom was ok but that was it. After my husband asked me if I thought they rented this room “by the hour” that was all I needed to get out of there. However, this was after we clearly heard a drug deal and solicitation going on down on the street even though we were on the 3rd floor!
Called front desk to ask for money back (we had booked / prepaid for two nights) was told no, they refused to give a refund and the clerk was extremely rude. We then called “Hotels” and advised that this location misrepresented itself on the web site and that it was a dangerous, unsafe environment. The DID refund our money and offered to find another hotel for us and even called a Cab to pick us up.
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