I got at the car rental center around 11pm. There was a line and I had waited for like more than 30 mins. Then I finally get to the desk. Another 1 and half hour at the desk. That was ridiculous. I paid the upgrade fee for the car upgrade. However, they did not have the car I chose, Then the agent gave me a nicer VW car, which was fantastic. It made me feel it was worthy to wait for that long time. But, I found out the car charger did not work, both of then, on my way to Grand Canyon. My GPS died on the way and I had left from LV for like 1 hour already. I called the RS center and they told me I have to drive all the way back to LV airport. I said I had my plan and it would mess up my plan. They said I had no choice. Then it took another back to LV and another 30 mins to wait to change the car. They told me I couldn't get the kind of car what I got last night because I was just lucky last night. They were not nice and did not even apology for my time wasting. I understood they couldn't give me another premium car on the busy day. But it was unacceptable that they ignored the inconveniences that had made.\n\nI chose another company for my following trip and they were much more nice and professional than this company. I will never choose this company again.\n\nSuch a bad customer service I have ever experienced.
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