My husband and I have stayed in a Loews Hotel in the past and we thought that this hotel would be the same standards as the others. As we were advised by other trip advisor comments, we asked the staff for a corner room. We also needed a low floor. When we arrived at noon, one woman behind the desk put in our request and said that they will honor all of our requests for the low floor and the corner room. When we came back at 3:00 as they told us, the woman told us that the room was not ready. We waited until 4:00 and that time, the staff was rude and said that we asked for too many requests. At that time she gave us the key for the 22nd floor and in a standard room. We then told her what we booked earlier. At 4:30 she gave us a low floor. We decided to look at the room and the room was tiny and bed was tiny for 2 normal sized people. We then went back downstairs and we finally checked into a standard room at 4:30 (1.5 hour wait!!). The room had remainder garbage from another guest, the pillows were dirty and did not have any pillowcases. The glasses were dirty and so were the windows. The beds were very uncomfortable, the sheets were not soft and the blankets were not warm and felt like sandpaper!!. We also decided to use the TV internet access which never worked properly. We spoke to the staff and they took that charge off the bill. The only nice staff was the woman who came to turn down the beds at night. Otherwise the front desk staff were rude as mentioned by other trip advisors! Look at other hotels before you check into this one! It is not worth the money!!
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