The Sales Department is very inconsistent. I was planning a party and it was a challenge reaching the sales department, after being directed to voice mail many times, then finally getting a live person. The rate the front desk said was the "ballpark" range for a party was different from the quote I was given when I went in to evaluate the meeting room. It wasn't a difference of dollars and cents, I'm talking hundreds of dollars. If you are going to have the front desk quotes, at least be near the "ballpark" range, not hundreds of dollars under. Second, reaching the sales department was a hassle in itself, there were many times I considered going elsewhere, and in the end after I was quoted a price that was almost the same as the Courtyard down the street with much more space to provide, I ended up going there instead. But I called at different hours of the day trying to catch someone in the sales department, and they were always conveniently "out of the office." But as I said, in the end, I went to the Courtyard Marriott down the road, and it was much more professional, I talked to a person, not a voice mail, everytime I contacted them. I also felt much more welcome at the courtyard, than I did at this Holiday Inn.
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