I stayed here for a long weekend in August. I really liked the hotel, primarily the proximity to the Harbor, as I was in and out all day. Room was clean, view was great, and service during the stay was good.
However, I give this hotel 1 star in the service category because of what has occured since our stay...
I have an oversized, new, garage-kept, immaculate vehicle-you get the picture. I decided to pay the $36/nt to have it valet-parked, as the valet informed me they park the vehicles in the lower level of the garage where no other cars have access. I figured this would ensure no other cars would accidentily ding it. etc. And I should preface that it was cleaned at home the day before and parked until our trip to Baltimore.
Upon leaving, I watched the valet return my truck by tearing out of the parking garage and going a little faster than I would like to see. I should have gotten a clue then, but I threw my stuff in the back and was on my way. Upon returning home and unpacking, I was shocked to see the passenger side horribly scratched up. Of course, I have no proof, but I can guarantee the driver took a right turn and scraped against a concrete pole because he was not used to the size of the vehicle.
I sent an email to Marriott customer service and received a call within a couple of days. The Loss Prevention dept took the information and said they would get back to me. Another caller from the Marriott main office called also and took the same info and said a manager from the hotel would be in touch. Of course, no one offered any apology or lack of concern. I have since repaired the damage through my insurance, paid my deductible and paid for a rental car for 5 days. I honestly was never seeing monetary repayment since I have no proof of what happened, but an "I'm sorry you think this happened at our hotel-we hope you will visit us again, we will speak to our drivers to be more careful, etc" would be great. A credit for the $72 in valet parking would be magnificent.
I apologize that my rant has not much to do with the hotel itself, but I went from loving this hotel to never staying here again! Please self park your car here, or if you valet take a pic before it is parked and carefully inspect it before you leave.
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