I've been to NYC numerous times and try to stay in different places. Muse is a great location in theatre district in Times Square. As told by staff member there, their rooms are not insulated well from the sounds of that area- if a light sleeper- choose another hotel, you will thank me later. We had friends send us a bottle of wine to our room but the staff at Muse mis-labeled the senders and we thought it was too the wrong room. Room service was chronically late and the door attendant never flinched as we walked in and out of the hotel numerous times(until it was time to leave and he gladly helped us with the bags- with his hand out). This hotel also needs a revolving door to keep the cold weather out of the lobby- the current set up lends itself to an extremely cold lobby during winter months. Overall- great rooms that are very roomy and up to date. Downsides are they are very susceptible to street noice(we could hear conversations from the street in our 6th floor room), poor customer service from restaurant and front desk staff. I will not stay there on my next trip. For the $$$, I can sleep better and get better service from nicer people elsewhere.
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