The night before our departure (husband, 3 children and myself) I tried to check-in. The message I was getting was "check-in at airport". We arrive at the airport 3 hours ahead of our departure time only to be told there were no seats available and that I had not "purchased seats". Then what did I purchase, my airline indicated the time and date of our departure? I can care less where they sit us. This was the way for them to try and justify that fact that they had oversold airline tickets. Then another agent proceeds by saying "all airline over sell tickets b/c sometimes passengers don't show up" What do they care if passengers show up or not, that's not their business, the ticket was bought and paid for? My friend and her two young girls were traveling on the same flight. One of her daughter's ticket "supposedly" indicated it was for an infant so they made her purchase another airline ticket, mind you an agent had already told us there were "NO" seats available, but get this another passenger had purchased an airline ticket and selected her seat only to find out she wasn't going anywhere either. They didn't even have the courtesy to reimburse us. All they could do was beg other passengers to volunteer to stay behind so that my family and I could board. They got us on the next flight, but no compensation. We had a commitment to attend and we unfortunately missed my cousin's wedding rehearsal dinner due to the airlines fault.
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