Awful service.
Paid for insurance with them over a year. Smashed my phone screen they sent a replacement phone which didn't work I was unable to make calls because of broken speaker. Then I have to wait 14 days for them to fix the broken headset which takes over a month with no contact. Turns out they lost the phone and have no plans on telling me. I ended up getting a gift card to the value of my phone at its current sale price, even though it was on a 40 pound a month contract, with no compensation or apology to make up for the fact I had no phone for a month. Staff were always rude at the call center and lied about the situation. Aviod this company at all costs. Put me off carphone warehouse and this insurance for life.
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