Really shockingly poor experience! Our flight out of Maui was delayed and we ended up missing our connection to Lihue. There was no text notification (like we routinely get with Delta), and the PA announcements don't reach outside the immediate gate area so we didn't hear the page. They got us on another flight, assuring us that the last flight of the day usually waits on folks connecting. We relied on that, but our flight to Lihue did not wait the extra 10 minutes and we were left in Honolulu. They put us up in a seedy "hotel" I wouldn't board my dog in (room smelled like a dirty bathroom). Staff on board and in Honolulu could not have cared less, and frankly, I'll take less smiling and "mahalo" for efficient customer service.
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