Hi everybody!
I just came back from a holiday trip to Los angeles. I was on my own. I went in total to three different hotels. My first hotel was awesome; people from the reception were incredibly friendly, wanted to help me with everything!
My second hotel was Beverly Garland.
TERRIBLE!
Even the manager, i have never seen somebody doing so unfriendly to their guests.
The girl from the giftshop, what was she thinking? She showed me that she didnt wanted to help me [she did this also to other guests] and IF she arranged something, she did everything wrong [few examples:]
* she arranged a tour for me what wasnt available that day. I said that to her [!!] but she said it was confirmed and this was a exception. She refused to call the touroperator for me again. I went to that touroperator by myself [Starline tours] and I was right!! They said that the tour wasnt even available. I already paid for it, and it was all a waste of time.
* I lost three very important irreplaceable things in my taxi. I asked them to help me, and i have waited literal 3 hours in the gift shop, she needed three hours to make a phone call to the taxi. And, believe it or not, after all that wasting of time [I wanted to see LA, not the gift shop~] she called the wrong taxi, while I said so many times to her which one it was.
The reception promised me to call the right one. The day I was leaving, they still havent done it, i have explained my story literal 8 times. They were not interested at all.
* My shower was broken. They promised to send someone, 5 hours later still nobody have went to my room.
Location is quit isolated. Some people who have been there are describing it as "very quiet", well i am describing it as isolated.
The aircondition is making a lot of noise.
A nice thing is that every room has a little balcony and also a nice thing is that there is a restaurant next to the hotel with friendly people.
I will not go to this hotel again. The one most important thing I noticed in Los angeles, was that everybody was so kind! Everyone is willing to help, everybody is greeting other people. So I was very surprised that the staff of this hotel was so rude. My other two hotels were awesome with very very kind people. So this is probably an exception.
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