I stayed at Tribeca Grand Hotel around 1 month ago. Unfortunately my experience couldn’t have been worse. We stayed during the weekend of June 1st, and while we stayed there my work laptop was stolen from the room. I am a frequent business traveller and I always carry with me my work and personal laptop; because my company has established very clear protocols with data management and company equipment; the first thing I do every time I arrive to any hotel is to place both laptops (personal and work) in the safe box. As usual I placed both laptops and my friend’s ipad in the room’s safe box. The night before we were going to check out I took my personal laptop out of the safe box and my friend took her ipad. The following morning we decided to go for breakfast and left my personal laptop and her ipad inside the bed. The only items inside the safe box was my work laptop and our passports; our breakfast took less than 1hr and just after we came we finished our packing, my friend and I double check the safe box to see if we were forgetting something and we didn’t see anything being left. I made the mistake to assume that I have already placed my work laptop in the laptop bag and later on (after we have checked out) I realized my work laptop wasn’t there. I called the hotel they checked the room and told me nothing was there. I came back to the hotel and initiated a formal complaint. Days after this incident the supervisor on that day wrote me saying that the only person who entered our room while we had our breakfast was the mini-bar person and this person was questioned and they value his/her answer; fair enough it is their word against mien, as I mentioned earlier I am a frequent work traveller and I certain things become a routine that you won’t forget. I have absolutely no doubt the work laptop was stolen from this hotel. Will I recommend this hotel or the Soho Grand Hotel (same owners) to my friend or families ABSOLUTELY no... you decide! Without considering this issue, the hotel is just ok for the price. We were on the 4th floor and during the weekend the ground floor becomes a very loud bar, the cancelling device is useless and the noise is significant. The only good thing about this hotel is location, having said this there are plenty more options ... I think the usual chains are the safest and better option...
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