My son split his chin BAD.\n\nI call Summerlin hospitals number to get directions from my apartment on Durango and Westcliff... I have to listen to a recording... A RECORDING! I'm freakin out because my son is bleeding profusely and I need to get him to the ER ASAP. Well the recording gave me no help, so I try to get an operator. No, I get hung up on! I call back and press the 0 and get a lady who has no clue where RAMPART is... really? Ok Ive lived here for only almost a year and the majority of that was off flamingo by Spring Valley. She has NO CLUE how to get there, she does not know where the Summerlin library is and has me crying and freaking out.\n\nI finally figure out how to get there ON MY OWN and rush him into the ER. They triage him and the whole 9, we sit and wait for an open room in the pediatric area of the ER and watch TV. We finally get called back, we only had to wait like 15mins but this is where the rest of our night begins. I know normally you can be in the ER for a few hours, but shoot we were there for 5 hours! We both hadn't eaten since like 2 and it was already 10pm! The nurses come in and check out my son, he had a deep laceration and needed to get stitched up. They put numbing cream on him, patch him back up and we are left to wait for the dr. She finally comes in and evaluates him and tell me hes gonna need stitches... ok! LOL. \n\nBasically we end up waiting abother 2 hrs for the doctor to come and stitch him up, he needed some happy meds so that way they can actually stitch him up. I adv them hes probably gonna need a full dose, bc if hes like me I need like 2wice a regular person. It took a mighty long time but the staff was pretty nice. \n\nPlease educate your staff on directions from streets, not just summerlin parkway... or show them how to use google maps bc I almost punched someone bc they simply didnt know where RAMPART was : )
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