My partner and I chose the Sir Francis Drake because of its reputation as one of the oldest and finest hotels in SF. Unfortunately, while it certainly had quite a history, our stay was forgettable at best, and disillusioning for the most part. To be sure, the location was good. (But there are a ton of other hotels near Union Square.) Rooms were clean, although tiny. Despite our request at the time of booking for a higher floor room, we were put on the 4th floor, where the noise from the cable cars plying Powell Street were in full surround sound. The amenities were also not as the hotel website promised. The complimentary high-speed internet access was not at all stable, and kept falling off. Cable TV was also restricted to CNN and Disney. The corridor smelt funny for a couple of days - like cat food. The staff were also indifferent. Our luggage took 40 minutes to be delivered. Housekeeping continually failed to replenish amenities like shampoo and notepads. Front desk was also incompetent at dealing with customers. At one point, there was a row of customers queueing up to complain about something or other about their room and reservation. We were finally forced to find another hotel to stay for the second of our two-week stay in SF.
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