Terrible baggage handling experience. Austrian (or Vienna Airport or Berlin Brandenburg airport, I'm not sure) lost my baggage. That being said, it is the airline that is responsible for retrieving this baggage. Austrian has done nothing to help me get my baggage back. It has been more than 1 month, and I have not heard anything back despite my 50+ calls, emails, contact forms, complaints, tweets, and so on. They have not even been able to give me information about reimbursing my expenses for what I had to buy in the meantime to replace what was in my suitcase. Austrian is expensive like a tier-1 airline (and advertises itself as such), but treats its passengers like Ryanair passengers. I have issued a complaint with the US DOT and the European Commission Mobility and Transport.
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