My wife and children ages 7, 4, and 1 stayed here while my son attended basketball camp in San Antonio. The staff was rude, unkept, unclean, etc. The room was not what was reserved. There were rat traps all around the property and the staff accused me of "destroying" their room and "kicking" the bathroom door down and tried to charge me an additional $250 for the fact that their door frame literally FELL OUT of place. Horrible construction quality. I wear a size 13 shoe and weigh 285lbs. If I kicked a door, the door would have damage, the door frame wouldn't neatly separate from the doorway. The company told me they could do what they wanted to since they had my credit card info. I had to cancel my card and dispute their charges when it was obvious that the frame of the door wasn't properly constructed to the doorway. The manager literally changed the room keys before discussing the matter with us causing my 7 year old to urinate in his pants because they wouldn't let us in the room to collect our things in a timely fashion and I was given 10 minutes to collect our belongings. I have documented all issues and am pursuing legal action against the thugs that operate this location. Buyer beware!
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