After a long journey from the UK my friend and I (females) arrived at this hotel to be greeted by the most horrible nastiest rudest man I have ever met in my life - Hassan was his name. Even although when I booked this hotel 6 months prior to my stay & advised them of my contact number and of my 11pm arrival this made no difference, as when we arrived (at 11pm) we were told by this rude man that he had cancelled our room because he thought that we were a no show and that he didn't phone me because the hotel didn't phone international numbers - he cancelled our room at 7pm. The room was still available but would cost $150 extra for our 3 night stay on top of the money he had already charged to my credit card meant that I was paying over double the price I had orginally booked.. He told us to leave if we didn't agree to pay the new amount and didn't care that we were two females and didn't have anywhere to stay or were familiar with the area he just stood there shouting and bawling and waving his hands saying her didn't care & not his mistake. No amount of reasoning with this man was possible. I called the Travelodge Central Reservation number but to be told by the agent that he had not released the room available and could not make a reservation and advised us to take the room for the night. As we were truly exhausted and scared of what to do, where to go etc we had to agree to his terms. However the next day we spoke to the Manager and only because I had my original paperwork he agreed to the rate that I had booked. During my duration there I saw the staff being unhelpful to others too. They were all rude including the Manager.
The hotel was good for transport but not a nice area to walk around. The rooms were basic, cleaned daily and had a fridge. The breakfast was quite good but had only 3 tables to sit at. I would not recommend this hotel to anyone simply because of the rude staff who don't deserve to have the custom.
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