If you know me, you know that I'm an advocate of almost anything Phoenix.\n\nThat's why when Lucky Strike was set to move into Cityscape, I was thrilled. I've been to the Lucky Strike in LA, and have always had a great time.\n\nI've been to Lucky Strike PHX about 4 times since it opened and for the most part, the wait and bar staff have been above par in their customer service. I am particularly appreciative of waitress Nicole, who has an uncanny ability to almost anticipate what the customer needs before they even ask. She has an overall pleasant personality without being too saccharin-sweet, know what I mean?\n\nFor employees like Nicole, I commend Lucky Strike. \n\nNow, here's why Lucky Strike irritates me: it's their \"we're hot shit\" mentality. \n\n1. I tried to reserve one lane for a Wednesday night, and they respond with a \"we only take reservations 7 days prior.\" IT'S A WEDNESDAY NIGHT, FOR CRISSAKES! And this is Phoenix--not Hollywood, not DC, not Miami. People are not going to be lining up for lanes on a Monday, Tuesday, Wednesday, or Thursday night. At least NOT YET.\n\n2. Do you validate parking? No, you don't. Not even an hour validation. Hell, CVS does even if we just buy a package of band-aids, but you don't. So we have to pay the $12 parking fee. Throw us a bone here! We are Phoenicians who try to minimize walking in the heat. We like convenience but not at a steep price. Phoenician women also like to wear heels so why make them walk just to go to your establishment and spend AT LEAST $14 for the first game, $10 any additional games, and some change for libations and grub. You want us to patronize you, work with us. CVS did.\n\n3. I know you're new but you gotta train your receptionists or the people who are tasked to answer the phones first. They are not rude, but they do sound clueless machines who will spew out the corporate answers to your questions. Just saying. A few almost sound as if they're \"hot shit.\"\n\n4. On your website, the dress code states: Head gear is not permitted. But it seems to me, fedoras are okay. Last I checked, a fedora is head gear. C'mon, don't be a hatist (as in HAT not HATE). Stick your policy and be fair. If you think a baseball cap might be gang-related...just remember the Mafias of yesteryears wore fedoras. If you're going to say \"head gear,\" mean it and don't let your hosts make a subjective decision whether a hat is offensive or not. You're not god of head gears. (But do me a favor and kick out anyone wearing Ed Hardy caps.)\n\nLucky Strike, please understand that Phoenix is still learning that there is life after 5:30p.m. in the downtown area. We're not a tough crowd. I mean we're fascinated by flashing lights and air-conditioning. But we do need some coddling, some TLC. And when you \"win us over,\" believe you me, we will be fierce followers. But the: 7-day advance reservation, no validated parking, the \"we're hot shit\" attitude might.and inconsistent dress code policy will not win us over. And I personally, would like for you to succeed here.\n\nWe Phoenicians are quite different form the LA, Miami, Denver, etc. people, so don't categorize us the way you would categorize them. We are fascinated with your right now--your concept is so hip and cool, we like it! But if you don't treat us right, it won't take us long to realize that at the heart of it all, you are just a bowling alley with soft-dim lights and air-conditioning.
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