Hotel Bel Air is a stunning, a gorgeous property with outstanding service and amenities, on par with the very best hotels in the world.
However, it suffers from one serious and incomprehensible issue.
Even the Premium connection does not allow much more than email, and you may as well get rid of the "complimentary" one as it hardly can load Google (!). Most times, I cannot even load your connection page!
I think it's a major issue that you should solve asap, as in 2012 all professionals (even on vacation) need a reasonably fast internet connection (and are used to fiber optic connection in a hotel like yours)
I honestly never saw a slower connection, in any hotel I've been in for the past 8 years or so. Test show it ranges from 0,1 to 0,8 Mg download...which is way below the cheapest DSL on the market today.
Now all premium hotels are above 10 Mg, and even most cheap hotels.
It's really hard to understand why you would not invest in internet, given the rest of the suite has the latest technologies. And a $2000/night price tag!
Also, property is located in Los Angeles, not on some remote Pacific Island, where you would have to pull a cable from 5,000 miles away.
In my case, I have to check out tomorrow as it's impossible to do any work, while I would have gladly stayed 3 weeks waiting from my new house to be completed.
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