I stayed here for four nights last week. It started off badly when the front desk told me they didn't have my reservation. After 10 minutes of me insisting that they look harder, they finally discovered that they had reversed my last name and first name in their system. My last name could definitely not pass for a first name, so I was kind of annoyed.
The lobby is lovely, but my room had some definite problems with it. First of all, they are doing construction on the parking garage next door. So, my room was loud and vibrating from 9am-6pm for most of my stay. Fortunately, I didn't spend much time in the room.
The walls in my room were scuffed and stained, and the door frames had large gashes missing. The bathroom was tiny, which I expect from NYC, but was also lacking a vent. So, it was impossible to get ready in the morning.
Also, there was a peep hole sized hole in my wall, right next to the cabinet with the microwave. I couldn't see where it went, so I plugged it with a kleenex. But, I expect better for what I paid.
Also, there were no blackout curtains, so, the people in the windows across the narrow ally could see straight into my room, with only a see through sheer in between. The lack of privacy was pretty baffling.
The reason I didn't give a worse overall review are the pros--I had a cool flat screen TV, the bed was heavenly, and when the construction wasn't going on, the room was remarkably quiet by NYC standards.
This is the worst Hilton I've stayed at. I would not stay here again.
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