I stayed at the Sheraton Philadelphia City Center Hotel in November 2008 for two nights. I was in town to run the Philadelphia Marathon. As many marathon participants booked rooms in this hotel, the check-in process was a nightmare. We waited in line for over and hour to obtain the keys to our room. Upon settling in to the room, we discovered the remote control did not work; however, it was replaced reasonably quickly after we place a call through to the front desk. An hour or so later, we discovered that there was only one towel in the bathroom and as there were three people staying in the room (a double with two full beds) we needed additional towels. I also discovered that the duvet on the bed was stained and dirty. Upon requesting towels and a new, clean duvet, I was told that towels would be sent up to the room; however there were no available duvets as the hotel was fully booked. Management offered to send up a clean blanket to replace the duvet, which I gladly accepted. We waited for two hours for these items to arrive before going out in the hall to request towels directly from a hotel employee we had heard socializing. I remained in that room for two nights and never received the towels, the blanket, or the clean duvet I had requested. While packing my bags to head home, I searched the room for belongings I may have forgotten and discovered a dirty damp towel under the bed - leftover from the room's previous guest. My stay at the Sheraton Philadelphia City Center Hotel was unpleasant, at best. The hotel is poorly managed, the rooms are not cleaned properly, and the bed linens are filthy.
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