I made reservations in June for a room in the Towers, which are recently renovated, have a private elevator, complimentary Breakfast and evening snacks in the private lounge. Free WiFi, complimentary water bottle daily.....well, FORGET about all of that.
I checked in late afternoon and while I was waiting to be taken care of I overheard the gentleman next to me being told his Tower's Reservation was not available. Here is a discount on a smaller room, and some tickets for breakfast.....and oh, we always over book those rooms, sorry....
Well my story was the same, not sure how they overbook an entire floor. I had little choice at 5 pm to scour the internet for other options as I was moving my daughter into school, with boxes and bags galore. This is a bait and switch promotion, I feel they constantly over book these rooms so take that chance on your own if you book it. I got $40 off a night, and if the truth was told that is the normal room rate for what I got.
The room I was placed in was large, and not terrible if you like "fraternity couch" furniture. I will consider staying there again but not with any upgrades in rooms, they are not honorable to these reservations, so take that risk if you wish.
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