I traveled as part of a business group of 200 during this stay. I had some preconceived expectations based on previous business trips and was surprised that this property was not in the same category. It made me reflect that perhaps this resort was chosen due to the current economic situation.
I checked in early (11am) and had no problems with lines or getting a key to my room. The rooms were outdated, but not unclean. However I had issues with general room maintenance. E.g. Toilet handle was broken. A call to front desk resolved that. Shower did not drain. A call to front desk did not resolve it day one but a second call day two did finally fix it. TV's/remotes were old. Couches in suite area were saggy. While the suite had the makings of a good room it was in need of a makeover. Wireless was provided free in the room as part of the business package. Note that the walls/doors are thin. I could hear the family next door perfectly (like they were my own). And, there were many meal events held direcly outside of my bedroom and setup began at 6am or earlier and you could hear them rolling the tables, heat lamps/etc in the morning and tearing down after 11pm at night. The resort didn't offer the type of serenity I was expecting.
At 12pm I met colleagues in the lobby and we sat on the patio and had lunch. The service was slow but the food good. We split a Cobb salad and a pizza. The portions were large.
From there we went to the spa. I thought they did wonderful job with the gym setup. While the spa waiting room wasn't luxurious, they did serve fresh fruit and tea/water. My massage was fantastic - probably the best I ever had given by an Italian named M. I did not use the water park or the golf course. We did try other restaurants and the service was pretty much the same - slow and uneventful.
As far as the conference space, it was not top notch. There were issues with audio quality throughout all the rooms. The worst was the general sessions. There was lots of back noise making it difficult to hear the presenters. Additionally there was not enough space/rooms to accommodate all the breakouts, but that is not the resort's fault.
This resort would not be on my list of places to return to, but I could see why families would find it to be a good, economical choice.
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