I was looking forward to staying here after reading some previous reviews but, unfortunately, my experience was really disappointing. I won’t gripe about the $20 breakfast buffet or the $12.50 daily Internet charge as that’s life when you’re dealing with upper-scale hotels on the Riverwalk. That’s to be expected. The “good” elements included a friendly staff and very good hotel restaurant wait staff, cleanliness of the hotel, nice bathroom amenities, and a huge room and bathroom with a King bed. Now for the bad … how about the balsa wood-thin walls which allowed me to hear every hallway conversation that occurred, or the lack of soundproofed balcony doors which allowed me to hear a very private conversation between an inebriated man and a woman and all about their relationship. That was “special”, especially at 12:30 am after I had an exhausting work day. Then there was my check-in experience where I went to my room, put the key in, only to discover that the guest had not checked out of that room yet! Oops. Hotel staff did apologize and got me into another room which didn’t have an existing guest.
There are lots of choices on the Riverwalk … I won’t be making this one again.
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