stayed there recently on a weekday night. first of all, the staff at check in was very friendly, had a little bag of things, i think it was water and some snack ready for me. so it was a nice touch.
now comes the not so great part
1. the bed sheet was so old, it didn't feel smooth at all, and it made me ich. at first i thought it was a dirty bed, after examining it carefully, it was the old sheet. i don't remember when was the last time i stayed at a hotel with such old sheet, maybe in a motel some many years ago. I ended up taking out some spare sheet from the closet (since it was past mid night) and it was newer.
2. the breakfast was really underwhelming, i couldn't find anything to eat. Not even the coffee as they didn't even have decaf there, ( i think they normally have it since i see this big gap between the pots, but they certainly didn't replenish while i was there)
3. No recognition of gold status. There was not recognition of Hilton gold there, no upgrade, no nothing. not sure if the bag of water and a packaged cookie at check in was meant to be it, but i sure didn't see any other benefit.
4. the room configuration. the way the room was laid out, it was very awkward. felt like the bed was enclosed in a small space without any windows. the room itself was big, and it was decorated okay. but then it seemed like they carved out this space at the corner of the room to put in the bed, and there is no window in that space. I really don't know how to describe it. You will have to see it to understand. this may not be an issue with folks, but i just felt a little awkward sleeping there.
Maybe i am spoiled as a Hyatt Diamond, Marriott Gold, maybe that's just the way it is at Homewood suites. This was my first stay at a Homewood suites, But i checked out and went to courtyard San Diego central the next day and it was a much more enjoyable experience. I am quite surprised that this one is ranked as #2 on tripadvisor. Maybe it was just a bad experience for me.
hotel reviews