I took my family to this hotel for Thanksgiving. I arrived at 2 and wasn't able to check in due to someone was still on our room and they still had to clean it. Was told come back in 2 hours. Took my family bowling downstairs to kill time came back upstairs to check in to say sorry we don't hold rooms and we gave your room away. \nThe person that told me this was hiding behind the office door wasn't going to come out and talk to me. So now my family want's to check in and gave away our room finally they gave us another view room. WHen I went downstairs to complain to the manager i Told him this is not acceptable and I believe someone needs to applogize to me for doing this. NOpe he didn't care at all never said sorry. I was pissed said would not come back again. The room didn't have the air working either. We decided to leave a day early since room wasn't acceptable to find out my sons Angel Pillow Pet pillow as stollen from the room when they cleaned it. Who does this? Soo not right . Customer service sucked.
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