The staff are delightful, esp in Reception but the hotel is silly. It's over-designed, you need a degree to work the shower, the lift is so dark I couldn't see the floor buttons, the corridors are narrow & prison-like, the towels are minute, there is no cooked breakfast & the rooms are dark-even the superior suites. No sign outside to anounce the name, it's trying so hard to be 'cool', it falls over backwards. It's not comfy, it's achingly 'up itself' & because of the renovations, the phones didn't work. Free Wi-fi throughout did mollify me a little& it was very quiet with comfy beds. But the executive desk had not thought about the siting of plugs for computers, etc, Best thing; it's very close to the wonderful Morgan Library.
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