This is a hard review to write. I am a Starwood Platinum member, and this was my first stay (and probably my last) at a St Regis. I just returned from a five night stay, and while I really can't fault much, I won't stay there again. The room was nice, and the bed very comfortable. I had an interior superior deluxe (I think that was the category) room overlooking, well, nothing, but it was still airy and bright; windows on two sides. No bathtub, but that didn't bother me. TV in the bathroom mirror was a nice touch. Location was unbeatable, around the corner from Metro, 1-1/2 blocks from the White House, shops and restaurants nearby. However, I felt very uncomfortable in this hotel. I spend over 70 nights a year traveling, so I spend many nights in hotels from the simplest to very nice, but never did I feel so unwelcome. Service was very uneven, and generally cold. The desk clerks could learn to smile. Some days there was a newspaper, other days no. When nightly turndown worked, it was nice to come back to the room, as there would be two nice bottles of water and fruit. One day I returned late evening after a day out and the empty bottles and fruit were still sitting in the room from the night before (though the bed was turned down); unacceptable. I gave this hotel an average rating, and while I gave the room, location, and in this case value (I did get a good rate over a holiday weekend) average or higher ratings, I would have been happier and comfortable at the nearby Westin City Center or even the Sheraton Four Points.
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