I went to Sur La Table last December to get a few Christmas gifts for my wife and foodie friends. While their selection was good (and I ended up going back for two new cutting boards), the service was absolutely miserable. I really don't expect to be ignored, be consistently interrupted, or generally be treated so poorly by retail employees in Pittsburgh - we're just too nice for that here. At Sur La Table, though, all bets are off. From now on, I'll happily deal with the traffic and parking on Walnut Street or in the Strip District in order to shop at Williams Sonoma or In the Kitchen, instead.
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