The item was never delivered. I received an email from the delivery company that a card had been left at my address stating the location of the parcel. This wasn't the case. There was no card. This isn't Very's fault of course.
I had been trying for days to reach the Very customer service team through various methods. Their Facebook chat kept linking me to a login page which told me I had an incorrect case number - yet there was no option to insert such a thing.
After many attempts, and a 45 minute wait, I finally got in touch with a Very representative.
They told me the delivery team had updated the status to be delivered between a very broad set of numbers on my street - and to "a blue door". The funniest thing is, there is no blue door on my street.
I have not been offered any guidance on whether this will even be chased up with their chosen delivery company.
Despite never recieving my item, I am not being allowed a refund set up straight away, and am being told I have to wait for a message of theirs to come through over the next 2 days.
I asked if they could resent the item that never reached me, and they told me I would have to pay for this in full.
I tried to raise a formal complaint, which I have never done - despite actually working for a complaints team at an energy company. The only way they would close the ticket was if I accepted 10% off a next order.
Why on earth would I want to order from them again?
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