Made an order for delivery through their app, estimated time was about an hour and half, which I didn't mind when I ordered.
Once the time arrived, I received a message from the driver on the app stating he was outside, he wasn't. I immediately replied, and asked if he needed direction, he replied yes. So I gave him directions, he then asks me to leave my door wide open and lights on (it was dark out) which I didn't want to have to do as it was very cold out, and didn't want to let the heat out... But obliged.
So waited 10 minutes, still no sign I then asked him to call me...Of which he then suddenly closed the chat and the app stated my food had been delivered.
I was left confused thinking he might be round the corner, but nope it didn't arrive.
It was now 7.25pm, my 2 kids who had school the next day hadn't eaten dinner yet and were tired.
I contacted deliveroo who didn't care about any of the inconvenience caused and what the driver did.
Told me I wouldn't be charge, but offered nothing in credit for the inconvenience.
I then emailed them back and fourth and got text book responses with not an actually reply. Eventually got offered £2.50 which I'm not using.
I've now deleted the app and will never be using them again. If something goes wrong on their part that is causing significant inconvenience to a customer they should at least compensate with a reasonable amount! Would actually make me think they cared about my custom and would order again in the future.
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