Pros:
-The hotel itself is beautiful. Gorgeous lobby, gorgeous exterior, beautiful greenery in the pool area
-The rooms are clean, woohoo!
-There is a pool and a jacuzzi, and they're both completely usable
-There is a small fitness center
-Pool table in the lobby!
-One restaurant, and a gift shop!
Cons:
-Clueless front desk staff, so unhelpful, didn't know anything about public transportation or nearby services. Also, just interacted weirdly: "You can look it up online but I know for a fact there's nothing available." Why would I look something up online that you know for a fact won't be helpful? Confused.
-No explanation of services - I had no idea there was a rental car shop on site until they were closed for the weekend. I completely would've gone before they closed, had I known!
-Paid internet in the room (not even wireless), $11.95 for 24 hours. Of course I just went for the free wifi in the lobby. But this is a Doubletree/Hilton - do you really need to nickel and dime your customers?
-Police officers standing guard outside a room on our floor. "Is everything OK?" "Why, are you scared?" "Um, should I be?" "Nah"
-Our room smelled like weed every time a room down the hall lit up.
-The area outside the hotel is scary scary scary. Taxis are essential, and most of the drivers yell at you for using cards even though there's nothing nearby.
More cons, but petty:
-No spa in the hotel, just a hair salon run by 2 people who don't post a sign when they decide to leave the shop during their normal business hours. Back to unhelpful front desk - "Oh I don't know when they'll be back. It's not part of the hotel, so, I don't know." "Is there a spa nearby?" "Uh, yeah there's one at another hotel." "Is it walkable?" "About 20 minutes away by car."
-All the clocks in the room were set to different times. Weird?
-Lame fitness center
-Insanely rude bartender at the restaurant. Wouldn't even hear my drink order until the third time I asked, at which point he yelled "ID" and walked away. I left my ID on the bar, and he came back and said "OK. What do you want." The food's not awesome, the prices are sky high, but what can you do when it's the only thing there.
3 stars for the clean hotel. If you're staying here one night before a cruise, it's totally fine. If you're staying here more than one night, find someplace nicer!
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