Our family went to San Francisco for Spring Break. We made reservations well in advance. Upon arriving at 5:30 pm we were told our room was not ready and that we would have to take a room with a king, not the 2 double beds we had reserved. The desk clerk assured me he would have a roll away sent right up for our daughter. Needless to say, that at 11:00pm that night there was no roll away and we had made 2 calls to the front desk for help. Finally, at 11:30 pm the rollaway arrived with a very hard matress and a paper thin blanket.
We have stayed at many Marriott hotels, and have never been treated this poorly. Just a heads up to anyone thinking about booking a room here, I would suggest looking elsewhere. We have also stayed at the Argonaut on Fisherman's Wharf and could not have been happier with the service we received.
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