I have stayed at the Palace a couple of times with various family members while in NYC for our "girl's weekend" and loved the hotel. This year we stayed almost a week in one of the rooms and 3 nights in the other room. As we arrived on the weekend, we did not realize at first the noise issue.
Beginning at 7 am on Monday, construction began on the Park Avenue side of the hotel. It woke us up on the 28th floor. The noise would continue until 10-11 o'clock at night. No one at the hotel prepared us for the noise of the construction or offered us ear plugs. The management of the hotel has not followed up with us to see how our stay has been after the noise complaint. No compensation has been offered for the interruption of sleep. Being offered ear plugs at least would have made this stay a little more enjoyable. When we spoke with the hotel's management, they were aware of the construction issue, so could have made us aware of it.
Then last night, in the room next to us, we could ear the entire conversation our neighbor was having on his cell phone. At 1 am we had had enough and called security. This call(s) went on for over 90 minutes, which not all of it was yelling, so we did not call earlier.
The bathtub did not drain and while taking a shower, our feet and ankles were taking a bath.
The hotel was full for a conference, which was awful. I was on 2 out of 6 of the elevators, so I do not think they were all working. The conference attendees were rude.
Some of the staff at the front desk were incredibly rude and did not have the level of customer service this hotel merits.
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