This was a last minute booking to go to San Francisco for New Year's Eve. I booked through Expedia thinking I was booking the St Francis as this hotel is advised there as on Union Square. When I sobered up the next day and realised it wasn't the St Francis, I was slightly worried, but there was absolutely no need.
When we arrived at the hotel, there were about 4 other groups in front of us at check-in with only one person on the desk, but within about a minute, the check-in desk was fully staffed and we were being checked in. I couldn't provide my SPG number at check-in so offered it to the check-in staff and after entering it, was offered a room upgrade for a small nightly fee. Again, I've had good and bad upgrades in the past, but I'm a sucker for an offer and this time I was not dissappointed. We were on the 32nd floor in a corner room with direct views to Alcatraz, the Golden Gate bridge and Union Square.
The room was clean, well presented and everything worked correctly. The bathroom was the same. No problems to report at all.
We had breakfast in the hotel a couple of times and the waiting staff were great. On one occassion I asked if the lobby had any local area guide pamphlets and instead of a simple yes or no answer, the waitress said "don't worry sir, I'll go and see what we have and bring a selection to you" - no prompting by me, nothing, but she proactively made the start of the day that little bit better by going the extra mile.
We'll be booking this hotel for our return trip in the summer.
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