Stayed here for 3 nights while attending a convention at the nearby convention center. Overall, a fairly standard business hotel that I suspect gets most of its business by being cheaper than similar options nearby and through Starwood members wanting to get points.
Pros: Very comfortable beds and the rooms are on the large size with decent amenities. Blackout curtains made it easy to sleep in. Location is very convenient, about 15-minute walk to the to the convention center/Staples Center and easy access to highways and public transit.
Cons (minor): One of the most disjointed confusing lobbies/entranceways I've ever been in. It's located sort of halfway in a mall, so neither the street, the main lobby or the valet parking dropoff are on the same level -- you're constantly turning around and taking escalators. Decent lobby bar, but no restaurants other than that and the food menu both there and in room service makes Chili's look exciting.
Cons (major): The real problem is how consistently horrible the service is. Promises made over the phone were not kept. Everything to do with the parking (the price, $22 for regular, $24 for valet, is high but I've come to expect that at downtown hotels and don't consider it particularly a problem at the Sheraton) was a disorganized mess. Everytime I was at the front desk or just walking by, someone was having a heated conversation about how their bill was screwed up. I was unable to check out via the in-room TV for some unknown reason and when I went to the front desk, I also had to spend 30 minutes straightening out problems. And throughout, the service given was always very begruding. No one was outright rude, but these are not happy employees. I'm guessing there may be some management problems -- maybe they're screwing them on pay?
Service is very important to me, so next time I'll probably pay the extra $$ (my rate, a corporate one, was $150 for a deluxe room or something like that, no view) and stay elsewhere. The Wilshire Grand down the street looked nice. But if you could care less, aren't parking, don't want to eat in the hotel and don't mind haggling over the bill, the rooms and location will probably serve you just fine.
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