I attended a conference and booked a room as a Hilton Honors Diamond member. Usually, you receive room upgrades to the executive level with free breakfast and any other Hilton I stayed in tries to accommodate the wishes of their members with regard to room location within the property. Not so the Biltmore: I was given a standard room (they said it was an upgrade but in that case the basic rooms must be a hole in the wall) that, despite my request, was located at a street so that I had to close the window at night not to be disturbed by traffic noise.
No free breakfast either. All you get is a two-drink coupon limited to $14/drink. Overall a miserable check-in experience especially in light of room availability and available upgrades to other HH with entry level memberships.
The bed was substandard with a worn out mattress. The balcony was dirty but could not be used anyway due to the cold location (no sun at all). There was not even a coffee maker in the room. See other comments on the rooms in the terrace wing ("Needs work").
The spa was another negative highlight: the exercise equipment can be called prehistoric and the sauna is not hot when one arrives (during standard traffic/business hours).
The grounds are kept neatly but the entire building needs a bit more TLC to be called "in excellent shape".
The bar and the restaurant served excellent drinks and food with good service although, despite housing several conferences, the main restaurant was closed for lunch, which led to up to 30-min waiting time: totally unacceptable.
Another point worth to mention was the business center: extortion! $7.50 for 15 minutes computer use, and on top of that $1 per printed page. Fortunately, the clerk at the business center printed my pages from my USB drive, and I did not have to use their computer.
hotel reviews