My daughter, granddaughter, and I recently stayed for 4 nights at the Conrad. This was our first trip to Chicago and we chose our hotel from the reviews on Tripadvisor. So very glad we did. What an amazing hotel! It is plush, comfortable, inviting, and has the best employees I have seen in a long time. I love being called by name and being recognized by the staff. This may be a small thing to some people but this staff cares enough to get to know their guests and treats them like they are friends. I have traveled extensively and when I come across a hotel that does this I sincerely try to let them know how much this is appreciated. My daughter was blown away everytime they stopped us to ask how things were going and see if there was anything they could do for us. From the moment of check in, Eloy was amazing! He always greeted us with his fabulous smile and answered any requests we made. The nice touch of cookies and milk for my granddaughter was really special. The concierge, Chis, was wonderful. He helped us constantly with directions, reservations, tours, and anything else we questioned. We asked and he delivered. And Benjamin was always there for us to give us important advise, suggestions, tips, you name it. He became a dear friend very quickly!! I would list the negative points also, but I really can't think of any. (Except the weather that turned brutally cold but this is Chicago afterall!!)
The Conrad delivered the perfect stay for us and the location could not have been any better. Being able to walk from the hotel directly into Nordstroms is truly a plus!
I highly recommend the Conrad and hope to visit them again soon!
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