My wife and I stayed at the Sheraton Four Points for the Texas Music Educators convention. It's proximity to the convention center was a strong point, but the management, staff, and property itself barely met our minimum expectations.
The remodeled rooms looked pleasant enough, but the refrigerator was old and functioned poorly and the bathroom fixtures were hastily installed and were falling apart. The bed was comfortable and there was plenty of space in the room, but the cleanliness of the linens was suspect. The coffeemaker did not work properly and had not been cleaned when we arrived in the room.
The staff were nice and tried to be helpful, but they seemed extremely disorganized and ill prepared to handle the extra traffic of a convention weekend. The free breakfast was a fiasco on our first morning. Things improved on the second and third mornings, but they still ran out of food and coffee before everyone could be served.
The parking fee of $16 per day was steep, and the valets were just as disorganized as the rest of the staff. We won't be staying here again.
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