What we witness here is a snotty way of thinking the staff at chynna displaying to guest. I stay at hilton, and arrived at 11.30am, as my room is not ready i decided to lunch at chynna by the recommendation of the front office staff. Off course i have no way to dress up and have to go there still with our handbag and look like a walk in customer. When we arrived they already look down on us and ask whether if we have reservation. Obvious that we dont. So one of the staff, the tall chinese one with glasses and red uniform seat us in the corner table. The farthest table next to service area. I dont like that table and i do think nobody will like it unless the place is full. at that time there is only one other table occupied. So i kindly ask him to seat us to any other table, just not this corner table. He said all the table is reserved. Nothing he can do. I ask him to check, he go check and come back tell me all the table is occupied. Which is a LIE. Do you believe that staff should serve LIES to customer? He said the only way i can sit at other table is to eat in a hurry as all the table is booked for 12pm. Wow.... what a response.After i insist only then he seat us at other table. Okay so the table is suddenly available when we insist. Its the same small table for two just not at the corner. My wife ask him why he must lie to us and ask him if he judge people by appearance since we dont look like inhouse guest with all our bag and stuff. He didnt reply and just go away without saying anything ignoring us. Just rude. The rages for me is that then, comes another customer, three people and they are seated next to us. When they are done and pay, the staff offer them to charge to the room but they pay with credit cards as they are a walk in customer not an inhouse guest. How do i know? I ask them if they reserve beforehand and they said they didn't.You want to know how they came after us and finish before us? Because, i do order a rainbow set meal that consist of 7 dishes, and even after ordering this, they still didnt offer to seat us to other bigger table, why? So that the LIES about all the table is reserved stay true. Who are they trying to fool anyway.. our table is so small that after the first menu come out, the yeesang, there is no more place to put other dishes.Due to the space limitation they have to serve our menu one by one at the slow pace. Sad, isnt it? Easily avoidable by apologize and seat us at other larger table when we first placed our order.To put the salt on the wound, when i ask for the bill, the staff came and give me the bill to check but as he open the bill tab he snag away the pen and hold it and that's what comes to my realisation that we get this kind of service and discrimination just because they thought we are a walk in customer and not a hotel guest.Till the end of our dining which is 1pm, there is still a lot other table availableThis is an expensive restaurant that cost 500rm for two but the if the service leave nothing to desire of i dont see any value of eating here. Shame since the food is actually good..
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