I was there in April 2012 at an award winner retreat for being a top distributor for the company I distribute for. Beautiful property, great food and good service, but when I left I had left some brand new cloths in my room in a drawer. I had three days of meeting in downtown Austin and had realized I had left things in my room within 1 1/2 hours of leaving Travaasa. I called the resort immediately and explained I was 35 minutes away and asked if someone could drop off my clothes at the downtown hotel I was staying at and I would pay them for that. The person I was speaking to thought it would be better if they just sent the clothes to my home address. I agreed. The person said all the maids were busy and there was no one to check my room for my things. They took my phone number and never called me back or sent my clothes. I called back about a month later and they said they had no record of my first call, but would look into it. Again my number was left and no one every got back to me. Every time I look for my new shirts, socks and underwear and realize it was left there it pisses me off and ruins what would have been and exceptional time.
hotel reviews