We arrived late and couldn't get room service so it was suggested I buy frozen food from the lobby which I did. At the same time the air-con died and at 11:30 pm I had the air co man in my room pulling the air co apart. I was told quite abruptly that there was no other room they could give me and with no apology or discussion that was the end of the conversation. Air con was eventually fixed and I took out of the microwave a most horrendous soggy pie. When I looked around there was only 2 wooden sticks that I could use to eat it with. No plate, no fork not even a spoon. I drink tea and no electric jug could be found in the hotel so I was told to use the coffee maker. It wasn't working either so a new one arrived. Thank goodness it was new as I can't imagine the taste the tea would have had it had been heated through a coffee filter. The next evening I needed a cork screw and the reception couldn't find one either so I had to take the bottle down to the bar to get it opened.. I have stayed in Hilton Hotels all over the world and couldn't believe the lack of a supplies in the room. However the bed was comfortable, the room clean and I eventually calmed down and enjoyed my stay. But you need to take your own picnic set if you stay.
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