Dear Mr. Bianco, \nI am writing this to bring your attention to the rudeness of your hostess that was working 2/19/11. If you have more than 1 hostess let me narrow it down for you, short dark hair and glasses. I myself am a business owner and no matter how great your product is, amazing customer service is also an integral part of the the overall experience. I have dined at your establishment twice and both time the food was delicious even if the wait was long. \nBack to the night at hand. My boyfriend and I stopped by after dining elsewhere in hopes of grabbing a pie to enjoy the next day. We were holding the door open for those that were exiting, those that were being ushered in to their seats and those that were putting their name on the waiting list. When there was a lull said hostess says \"Yes?\" Not, \"How may I help you?\" or \"Hi\" or anything that could be construed as gracious, friendly, hostessish. My boyfriend states that we were looking to get a pizza to go. Miss Crab-Apple, my new moniker for her, states, no haughtily sniffs, \"We don't DO orders to go when there are people waiting.\" Then she turns and walks away. She doesn't even ask us if we want to put our names down for a table. \nMr. Bianco we didn't know what your kitchen's policy is for takeout, maybe you should have a sign that is in huge letters right on the door: NO TAKEOUT WHILE OTHERS WAIT! I am sure that would clear it up for those of us that simply wanted to spend our money on your food, just not eat it there. \n\nThank you for your time, \nD'Lisa Shayn
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