I paid for an online order on the 16th December 2022. The item was “lost in transit”, between the carrier and the store. I have tried multiple times to obtain a refund for goods not received. They keep telling me that I need to wait for an investigation to be completed. Timescales keep changing it is now 21 days for an outcome. Why, it was lost not my problem, I want my refund and getting no where. All I get is a generic message, sorry and please forward me your contact details and order number and nothing. I have raised a dispute with Barclaycard. I just want my money refunded. I will never use Currys again! I just want my £759 refunded
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