I was sorely disappointed by the Marriott Marquis. I arrived late in the evening and it took them nearly 20 minutes to get me a room. Although I had a reservation, they had oversold and run out of non-smoking rooms. After much futzing around they eventually released a room on their conceirge floor for me, but made a point of telling me I was not allowed to use the services on that floor. After the long wait it felt like a slap in the face.
The rooms themselves are fine, but you have to plan ahead to get there and back - the elevators are infuriatingly slow!
If you are looking for an intimate hotel, this is NOT the place for you. 49 floors with the lobby on the 8th floor - it's just huge!
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