As a business traveler who is not new to NYC, I know what comes with travel in the city, and my expectations have been more than met at other hotels in the city, but NOT at the Hilton.
I think the hotel tries to handle more than it is capable of (as far as conventions go). Even with the elevators grouped by floor, a 10 minute wait was the norm for me. In the set of three elevators that stops at the 26th floor, one was out-of-service my entire time at the property. This is unacceptable at such a large hotel hosting multiple conferences at the same time. The doors would routinely open on the way down with no room for me. I found myself climbing stairs to the 34th floor to use that set of elevators multiple times.
The Hilton Club representatives stationed in the main lobby make it feel more like a time-share property that some time-share hotels I have stayed at; constantly badgering you to "stop for your free gift." This was a business trip, I'm not interested in their specials.
The rooms are dated. I expect any major NYC property to have flat screen televisions and ergonomic work-stations; this did not.
On the plus side, the location is hard to beat. Minutes from Times Square, Central Park, MoMA, etc..
I just expect more from a hotel like this.
hotel reviews