I stayed here for 3 nights for a shopping weekend in New York. The best word I can use to describe the hotel is "okay". The location is okay if you're visiting as a tourist and want to be in the middle of the city - personally I would rather stay somewhere with more character and better restaurants like SoHo. The room is functional and clean, with a large king bed and not much other room, a small wardrobe, nowhere to put your suitcase and no safe or fridge. As previously noted, the air con works well but is noisy. The shower worked well and was clean, but the bathroom was very small, and the toiletries basic (no shower gel).
Breakfast, again, was average, with cereal and breads the main options. At peak times there isn't enough room for everyone so it was very cramped with queues.
While we were there one of the lifts broke which was frustrating as it meant long waits if you couldn't use the stairs (eg with luggage), especially as the cleaners decided to hog the lift at a peak time!
Some staff were friendly, the porter Daniel was great, as was the young girl at reception who helped us with restaurant bookings, the other lady who'd checked us in was fairly unwelcoming.
So, all in all, I'm not sure why this place has such good reviews. If you choose to stay here it's likely you'll be upset by your choice, as the hotel basically does the job, but do a bit more research and it's likely you'll find somewhere much nicer for a similar price, where the hotel enhances your holiday rather than just being somewhere to stay in a great city.
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