Our experience began with a long wait for the courtesy shuttle at 10 PM. At this time of the evening, the hotel check-in was simple, though, with no wait. Our 17th floor room had a view onto the top of other buildings and a parking garage, but it faced away from the airport, so was at least quiet.
All the decor was beige--beige marble in the lobby, beige walls, beige carpet, beige trim. A few spots of color or contrast would emphasize luxury, instead of blandness. Still, the room was comfortable, and we had a good night's sleep. The breakfast buffet was nondescript and predictable--it's own version of beige. Omelettes, scrambled eggs, bacon, biscuits, and 2 tired-looking noodle dishes for Asian travelers. Also available was fresh fruit, although my cantaloupe was spoiled...an encore appearance at the breakfast bar, maybe?
The staff was very friendly, greeting us every time we passed. Check-out at 10 AM was smooth and fast. Although the courtesy shuttle drivers were helpful and friendly (and even refused a tip), the shuttle service isn't nearly frequent enough for an airport hotel. Count on waiting 15-20 minutes for the bus, and then stopping to pick up guests from the Embassy Suites before reaching the airport. If you're running late, this could mean missing your flight. In that case, skip the shuttle and grab a taxi.
hotel reviews