Lovely well serviced spacious room but hotel is dated and gloomy. No one to help with bags on arrival,receptionist's response "Well it's shift change". Repeated difficulty with internet connection,getting through to reception at 11.00pm and general lacklustre attitude. As previous reviewer noted there were dirty glasses in the lobby and room service trolleys in the corridor. Wanted to book a manicure but no prices on spa menu "It's not our policy to display our prices" why? Requested a knife for the fruit in our room apparently it's "hand food" and doesn't need "culinary" according to the manager. I also requested a second glass for water, still waiting.. Best part of staying here? Discovering the walkway to Radisson Blu. It's got a vibrant atmoshere, smiling staff and a concierge who helped turn the trip into a wonderful stay in Chicago. Shame on you Fairmont you certainly could do much better and it probably was just as well noone asked us if we'd enjoyed our stay can't recommend you to other travellers.
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