My contract ended at the start of July, i have been trying to cancel my contract for the last 2 months. First I called a month prior and was not advised of a months notice period but had let them know that I was going to terminate my contract once the contract was over. Then I called a couple weeks later and requested a pack code as I would be switching to o2. I chose not to switch and wait till I paid off the last month of my vodaphone contract as I wouldn’t have enough to pay out £120 in august. Switch to the end of my contract I call to ask why it has been renewed at full price even though I had cancelled it and paid off my phone completely. They advise that my contract was not cancelled which I couldn’t believe as I said for it to be cancelled. I request for a manager to call me back at the start of July and still I haven’t had a call back 3 weeks on. I have raised several complaints in the meantime and requested for call backs after 5 and still no one has come back to me or every time I call no one knows anything about it. I have cancelled my direct debit and will not be paying anything else until I have been contacted back.
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