My wife and I stayed at the hotel in mid February.
On arrival we realised that we had left a case on the transfer bus, The concierge immediately rang the transfer company for us who arranged the return of our missing case within a few minutes.
Checking in was very easy and we were allocated a room on the 10th floor, at one end of the hotel overlooking the junction with Broadway.
The room itself was very large and clean with an enorrmous bed, with clean sheets and which we found very comfortable.
Like others we found some of the electrical switches a little tempermental (particularly by the entrance door).
The bathroom was quite small, but appeared too have been recently repapered, though the tap dripped constantly and some of the floot tiles were cracked. There also was no shower gel but there was soap, shampoo, conditioner and body lotion. The bath towels were rather smaller than I would have expected.
The room itself was good, but a downside of the 10th floor was that the street noise particularly when bins were emptied as they were at about 4 am one morning, was intrusive.
I found reception to be very helpful (when the dedicated flight check in computer in the lobby area would not log in to the airline I was able to use there reception computer to print my return boarding passes and they made phone calls for me to the airline).
I found the concierge staff very helpful.
The hotel itself is in need of some modernisation, and lacks bar and catering facilities generally - I would have thought that changing the current breakfast area to a bar facility and doing a breakfast deal with a nearby diner, of which there are many within a couple of minutes walk might bring in more revenue for the hotel).
It is also one of the few hotels in New York with an indoor pool, which whilst we did not use it looked very nice.
In location terms it can't really be faulted, close to the subway system and within easy walking distance of the Broadway shows and other major attractions of this part of New York.
Overall, at present a four star rating looks rather to high, but I would consider that a three star rating would be more appropriate until it is fully refurbished and a bar/restaurant facility provided.
hotel reviews