We spent ten nights at Marriot Hotel Washington during the WPC Conference in July. The reason why the rooms were booked from the Marriott Hotel was the good quality and reputation. Unfortunately on the second night we noticed that security at the hotel were simply incomprehensible. We left the hotel in the morning and returned in the evening and during this time two laptop computers and new tuxedo shoes were stolen from our room. We announced the receptionist what happened and she immediately called the hotel security officer. Police officers were also invited. Incident reports were made by police officers.
The case handling was transferred to the Hotel Marriot Claim department. They were supposed to handle issue. Contacts were inferior. We frequently needed to ask and call status of the case. At that time Security Manager and Hotel itself withdrew from the case. Finally Claim department called us when we returned home. The decision Marriot made was that they are not responsible for the incident and won’t compensate it at all. Incredibly inferior operation and behavior from the Hotel, where accommodation paid almost $ 250 per night.
hotel reviews