Just returned from a trip in Vegas. Mandalay Bay had great reviews, and the price was right. First impressions of the Resort were overall very positive! Check-in was super quick and the hotel staff was very friendly.\n\nFrom there, things went downhill. The room presented reasonably well. However, once being in the room for more than 20 minutes, things started showing. The room felt \"old\" and used. Sitting and laying on the bed (king size suite) was generally uncomfortable, as the bed had obvious indentations from bodies sleeping. The room lamp (looks cool!) was beaten and battered...the phones didn't work, and we were completely locked out of the fridge! We noticed stains on the comforter, and some of the towels had brown marks on them! Does Mandalay Bay wash their linens?! The towels themselves were very rough, and felt more like sandpaper than a luxury towel. The shower, while generally nice, lacked sufficient hot water to make it through the morning routine. Two mornings in a row! What gives?!\n\nWhen these problems were brought to the staffs attention, there was a complete lack of courtesy, as they inquired that \"despite your problems, are you enjoying your stay?\" They did not care about the problem, and made no effort to resolve the issues.\n\nWe won't be going back to Mandalay Bay, unfortunately!!
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