This is not a 4.5 start hotel and don't let anyone tell you otherwise. The check-in process took forever and no one really seemed to know what was going on. They must have run out of standard rooms because I was "upgraded" to a larger room, which was a nice surprise, but when I tried to watch TV I discovered it was broken. I called the front desk and they sent someone up who couldn't figure out why it wasn't working either. "No problem", I thought to myself, I'll just go for a workout in their fitness center. Except the treadmill was broken too. I headed back to my room to write some emails before heading to bed, but found their internet was spotty and after 30 minutes of trying to get a connection just gave up and turned in for the night. That didn't work either due to the fact that the subway was so close to the building that it practically shook my room every hour on the hour throughout the night. The hallways were dirty and some of the construction in the room was falling apart. The elevator sounds like its run by a hamster in a hamster wheel. Don't stay here, you can find a better hotel in Chelsea.
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