I had to register just to review this hotel; this is by far the worst experience I’ve had traveling in the last several years. I’m HH Diamond and Marriott Platinum so I’ve spent a fair amount of time in business hotels. I selected September since it's now 12:10AM on 9/1 and the music is still playing.
The staff is nice and courteous but that doesn’t make up for the shortcomings.
As previously stated the rooms are very small with only showers. I was staying two nights in the middle of the week; I booked a king room on a high floor and upon check-in I asked if there was an upgrade available at which point I was told that I had been upgraded to a king room on a high floor…. Funny since that’s what my reservation was already for. When I got to the room I found a very small (even by large city standards) but clean room with a view directly into the office across the street (17th floor doesn’t come close to clearing the neighboring buildings so the only positive to a higher floor is less traffic noise). I asked about the possibility of getting a view and I was told I should have requested the North side of the hotel. Now I’ve never stayed at this hotel and as a diamond member I usually get decent rooms. I was however told they would move me to a nicer room the next night since the hotel was full for the night. That’s when the problems really started.
I was given a room on the 22nd floor with a beautiful view, the problem is that they neglected to tell me that the night club on the roof stays open until at least Midnight and is quite loud on the 22nd floor. Actually very loud, it was loud enough that my wife could hear it over the phone when I called her at 11:30PM because I still couldn’t sleep (earplugs are no defense against R&B and techno since the bass resonates through everything). I called the front desk and I was told that the next time I should request a room that isn’t on the 22nd floor, it’s amazing that they expect the guests to know so much about the hotel before they come (request a north facing room not on the 22nd floor, got it.). I was also advised that since this was Wed night the club would probably be open until 12:30 or 1am and the front desk was nice enough to point out that it must not be bothering anyone else…. Seriously??? I like loud music at clubs as much as the next person but it really sucks when you have an 8am flight. There is no way that they don’t get nightly complaints about this unless they don’t put people on the 22nd floor or everyone that stays here is out till 1am every night.
All in all the experience was far below any Hampton or Homewood I’ve stayed in over the last 5 years and I can guarantee I and my co-workers who were traveling with me will not be back to this hotel.
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