Arrived before check in and was told that two courtyard rooms were reserved for my party and available at 3:00 check in time. I returned at 3:40 and my rooms were not even ready. After waiting in the lounge area for 10-15 minutes, we were given our room keys. Upon entering our rooms, we see that our view was not of the courtyard, but of a brick wall. I called the desk and explained the situation. Their response was that there were no courtyard rooms available. Why they promise two rooms with a courtyard view, when they don't even have one to offer is beyond me. Our next disappointment was that we didn't even have towels. Again, I called housekeeping and their response was, yea we know! Their cavalier attitude gave one the impression that towels might not necessarily be one of the hotel's priorities. When the towels were finally delivered, I never got the correct number I requested. On the second night I left a note for housekeeping to provide 3 full sets of towels, again, I was shorted. When you pay for the extra third person, it's a bit discouraging to have to beg for the necessary accomodations. Complimentary wine was good, however, the second morning there was no hot water or coffee available in their lobby. I will say that the beds were comfortable and select staff were friendly, but definitely not enough incentive to try my luck again at this hotel.
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