Location: Good downtown location located in an office district attached to SwissHotel and next to Millennium Park. Within a 10-15 minute walk to downtown retail area ****;
Staff: Front desk staff professional and prompt. You have to request evening turn down service. Our room rate included breakfast and parking however the charges were on our bill. Front desk removed it ****;
Restaurant: We only had the breakfast buffet. It was an average basic buffet, definitely not worth $25.00 (even at hotel rates). Wait staff very friendly and efficient **1/2;
Rooms: We were upgraded to a suite with a great view. Room very clean and large. Furniture was dated and the room lacked any “wow” factor. Bed very comfortable. Room lighting was fair ****;
Wifi: Free for presidents club members not sure charge otherwise. ****;
Summary: Good hotel a step above average. Note parking (was included in our package) is expensive over $50.00/night. I noted that there is weekend parking available in the office building attached to the Fairmont for less than $15.00. There are better choices nearby for breakfast ****.
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