Our first trip to NYC and the location of Park Central did not disappoint. Literally a 5 minute walk from Broadway, Time Square, Central Park, Rockefeller Center, multiple subway lines, Hells Kitchen, and the list goes on. We opted for the concierge king room. It was a clean room that provided us a good resting place. Major drawbacks were the daily fee for wireless internet access. I instead opted to access Starbucks wifi from hotel lobby near the concierge desk (as most others do also apparently). The front desk and lobby staff were generally not very helpful and didn't provide much in way of customer service. The housekeeping staff was very polite however (perhaps the front desk can take a few pointers). The hotel was overbooked our first night and they had to bump us to a downgraded room but gave us a $50 credit. A bit annoying. The rooms could also offer a lot more with an in room fridge. We apparently got on a 2 day waiting list for a complimentary fridge, but after our 5 night stay we were never contacted about it (see customer service comment above). Overall, I would stay here again due to its price, location, and comfort. I can handle subpar front desk staff otherwise.
hotel reviews