Both flights going to and from Orlando were delayed, to which the flight to Orlando didn’t give a notification till 2 hours prior to the planned departure time. Company proceeds to push back times with little to no reason. On top of this, upon arrival into a new country, my passport was lost. Every precaution to communicate with the airline was taken, in case it was found. After a 10 day holiday, no word was communicated. Leaving me to travel 10 hours round trip to an embassy to obtain a travel document. Just to arrive at the airport on departure date, and be told they have my passport. Rather than communicating this important information. The airline chose to hold and and assume I would show up with no passport, in search of mine. I am extremely disappointed in the lack of communication in regards to such important documents, not to mention the time wasted retrieving replacement documentation. Going forward I will not being using this airline or travel source again. Due to extremely pour communication , if that, from their staff. Not to mention the severely low staff they seem to have across all fronts. I would not recommend this airline to anyone, to avoid all these headaches.
airlines reviews