I attended a convention in Phoenix and since I could not get hotel reservations downtown near the convention center, I contacted this hotel because it was recommended on the convention website. The description included the information that the hotel had a shuttle to the convention center. I contacted the hotel and before I made my reservation, I asked if their shuttlel ran regulaly to and from the convention center. They said yes so I booked a room.
When I arrived, I inquired as to the shuttle schedule and they told me I had to make a reservation to get a ride. I needed to get to the site by 7:30 but the shuttle that held 6 people was completely booked by other 'conventioneers' and I couldn't get a reservation to leave the hotel unti 8:30! The shuttle service is not adequate nor is it flexible. One afternoon, the shuttle was not scheduled to operate because the driver had to unload a tourist bus.
There's also not much shopping around the hotel so you need a car if you're going to stay here.
The room was clean and had a microwave and small refrigerator and people who work here are generally helpful.
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