Bring your own twine before you buy.\n\nI purchased a washer from this store and then purchased the matching pair from a different Sears Outlet in Phoenix on Cactus. I did my research, knew where to go, and purchased it because it was 45% off retail price (it was the only one at this price in all of AZ). Customer service when purchasing the appliance was satisfactory, however if you have them help you put it into your truck, the supervisor left me with a piece of twine of 6 feet long to hold down a washing machine that is about 400 lbs. This is after I asked for this. Twine was not offered. It wasn't they were busy at all either. And then when I asked if that was all the twine I was to get, Larry said that I would be okay traveling from Tempe to Phoenix with that twine. What??!!! I just spent $500 in your store on a washer and also paid extra for the maintenance and warranty and all that I could get was 6 feet of twine? (Twine is cheap) Poor customer service. Lack of concern and safety. Never will I go back. Sears Outlet in north Phoenix was more accommodating. They are located on Cactus and 51 FWY.
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