The hotel has recently changed their computer system and check in was really slow -it took about 1.5 hours. However, I suspect this is a temporary problem. This was the second time we stayed here and it wasn't a problem in the past. The hotel has an amazing location.. You can walk to the theater, Times square and in about 1/2 hour to Macy's-or go the other way to Central park. Toys R US, Anne Taylor Loft, the Gap, Starbucks, 2 movie theaters, Ripleys museum and the wax museum are all about 5 min walk. There are plenty of deli's around to pick up snacks and quick meals. The staff (especially the doormen) were all pleasant, the room was clean and everything worked. It was a tad noisy until I realized the window was open -didn't know that was possible that high up. This is a congested area, lots of hustle bustle at all times of the day and night.
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