I have not been able to travel to Japan to go Snowboarding for the past 3years so you can imagine my excitement to get back there finally again. I had packed all my gear into my snowboard bag Snowboard, Boots, Bindings, Jacket, Pants, clothes and other gear. When I arrive in Osaka to where I was to collect my bag for a transfer flight my bag did not turn up. I enquired there with JAL as to the where and they said it had not arrived and filled out a report. Very disappointing to finally arrive for a week of Snowboarding without any of your own gear. Eventually the bag was found left In Kuala Lumpur and was sent to me 5 days later after it was lost. When I finally received the bag I noticed various damages to the bag. Japan Airlines were helpful in communicating with me however I am still yet to have any communication, Apologies or compensation from Malaysia Airlines. Very disappointing and poor service.
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