On our arrival we waited for 30 minutes to check in.....after a long flight from manchester and a rather unsafe minicab from the airport you can probably see why i was a little disgruntled. The staff were inept and most unhelpful. they told us we needed to lay down a deposit of $500 dollars before we could use our room. our travel agent didnt make us aware of this!! the holiday itself was majorly expensive and so we only took $1,000 dollars for our ten day trip and needed to budget wisely! now we were minus $500 and so could have had a greater time had we known we had to budget for mamoth deposit for the room!! i asked to speak to the manager who came at me like a bulldog he was very forceful and basically told us to take the room or leave the premises....having no where to stay and this being of first trip to NY i wasnt going to argue.....and i was tired, but boy was my travel agent going to hear about this when i got back!!?? at the start of the holiday we wondered onto times square....loved m and m's world (hee hee) but we bought choclates and treats for the kids back home from the hershey store! we took the produce back to the hotel and put the chocolate in our wardrobe. the next day i was feeling peckish and decided to finfd some of the chocolate. when i opened the bag someone....or something had nibbled at the corners of all of my chocolate bars. it looked like the shape of mice teeth i thought but it couldn't be could it???? i ran into the bathroom to wash my hands and as i opened the bathroom door what can only be described as a large mouse ran scurrying across my feet i was mortified....i rang down for reception who told me they found it difficult to believe and again i was confronted by the same manager who told me the best thing i could do was to speak to my travel agents back home....they offered us another room but didnt see how that would make any difference. the hotel itself is in an ideal location with a lovely bar and seating area (drinks/food REALLY expensive) they have fresh flavoured water on tap that is free for all costumers and the general view is that they are trying to give off a kind of health spa theme....and it works....the rooms are adequate in size with contemporary decor and comfortable beds....this is a very contradictory review....apologiesd!! ni am just trying to give you a clear view of what your holiday entails at this hotel! If you are planning your first trip to NY you will have an amazing holiday experience of a lifetime. The views and the architecture are simply stunning....the nightlife superb and don't forget to take in a broadway show! as compensation for such a poor effort by the travel agent and indeed the hotel i am happy to announce i have just recieved a voucher for £300 !!!
hotel reviews