Worst customer service I've experienced in a very long time. Boiler broke down - no heating or hot water. Booked an engineer via Domestic and General, who I have boiler cover with. Waited in all day but engineer did not turn up and did not answer the phone number given to me (Jones Assist UK Ltd.). Called 'customer service' 8 times to try and arrange another engineer, was told different things by every agent. Last one I spoke to said the same engineer (Jones Assist) was booked to come out again, despite my repeated request for a different reliable one. The agent would not change the booking saying there was nothing they could do (despite other agents saying they had booked a different engineer)... I have yet to receive any notification that any engineer is coming and I'm sitting in a freezing house with no hot water. Avoid this company - they take your money but fail to supply the service you pay for.
company reviews