I travel often and stayed at many hotel, but nevet have I experience such horrible service at the Sheraton Four Points, Seattle. My friends and I stayed here for a night and it was a NIGHTMARE! They charged us for almost $300/room! They treated us like complete dirt! From checking in, to ordering food, trying to get a cab. You name in! The staff was was unbelievably rude! I couldn't believe it! My friends and I were horrified! We ordered three items from the menu, which was outdated. Limited selection. They offered for you to come down to pick up the food, but for certain items it was considered "room service" makes no sense. The lady in charged said she would call when the food was ready, a HOUR passed. No call, so we called politely and asked. She was being smart and replied, "absolutely not. When we are finish, I told you I would call!" Waited another 30 MINS. Still nothing. We went downstairs, they told us "5 mins." 15 minutes pass, nothing. I took it upon myself to nicely ask th me cook when does she think she'd be done? She told me she NEVER got our order and had no idea what I was talking about. There's an asian guy that works there, he literally yelled at me and told me to stay away from her. My friends and I were super upset. We told them, we needed to leave. Our cabs had been waiting for 15 minutes and we weren't going to pay or wait for the food any longer. The asian guy just said "fine, go! We don't care!" The man that worked at the front desk chased us out and threatened us and our cab drivers !!!! I was so fed up. That was the last straw. I hope that no one ever experiences what my friends and I had to go througjh.
hotel reviews