I lived in SD for 4 years and came back for a weekend getaway. In terms of location and aesthetics, this hotel was up to par with the other Kimpton hotels. It's very trendy, modern and bright. The decor is fabulous and the room itself was spacious and beautiful. It's centrally located so we were able to walk everywhere. We had some maintenance issues with the lighting and they were quick to resolve them. The maintenance staff was so friendly and made up for the rude front desk staff. Too bad we didn't get the actual room we initially reserved (smoking room but we complained so they switched us to the non-smoking room, no jacuzzi tub, located near the pool area).
Despite its appearance, there were too many cons to this hotel:
1) RUDE front desk staff. From the onset, they gave us huge attitude as if they were only used to dealing with celebs and we were a waste of time. Even when correcting their errors, they acted as if they were doing us a favor. Perhaps they were overwhelmed because it was a holiday weekend, but for a hotel of this magnitude I would assume they'd be used to the large number of guests.
2) We didn't get the room we reserved: smoking instead of non-smoking, no jacuzzi tub, overlooking the pool. There was no apology, just attitude.
3) NOISE. Oh my goodness. I enjoy a good party, music and a few beers just like everyone else. But I thought I was witnessing a taping of MTV Spring Break. The music started in the early afternoon and continued throughout the night. We left the hotel on purpose and walked around just to avoid the annoying house music. The pool area is full of scenesters and people looking to hook up so you can't relax. We didn't even mind the noise in the hallway because the noise from the pool overpowered it.
4) They brag about free tea and coffee in the morning, but they ran out of lids for coffee cups. When asked if they were going to get more, they stated flatly they ran out. Huh?
I would never stay here again. It was obnoxious, loud and not worth the hassle.
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