We travelled to Cuba last year (I would have posted this sooner but it has taken them more than a year to resolve our issue) and while the resort was nice we ended up getting hooked into a scam. During the orientation session we were told it was essential to book a place in the VIP Lounge “as soon as possible” for when we were leaving because: - the main hall of the airport has no air conditioning - the main hall of the airport has no food vendors - you get priority check-in - you get expedited baggage checks Well the long story short is all of it was an unequivocal lie. There was food and A/C in the airport and no priority services were offered. To make the best of it, the VIP lounge was oversold and some people had no place to sit. We paid $70 USD for two people to book the lounge. I contacted Sunwing immediately upon our return to discuss and figured it would be a simple reply... “sorry for your experience, we will gladly refund that amount”. Well after dealing with three employees including a manager and having Sunwing go back to the local resort provider we received a negative result from both. I even suggested a credit of $70 which of course would have ensured future business for them but even that was refused. We will never travel with Sunwing again!
airlines reviews