This undoubtedly ranks as one of our worst hotel experiences. After speaking to the hotel staff during the booking process to ensure that one of the three rooms we required was handicap accessible, and being assured it was available, we were told by the check in clerk that we must be lying and no such room had been booked.
It went downhill from there...the manager insisted on parking his truck in the handicap spot in the parking lot so we had to struggle further with my nephew in the wheelchair. The culmination was not the crazed druggie yelling and weeping in the middle of the night but rather the maid who not only didn't lock the door after cleaning but left it wide open all day while we were out.
It looked like a good deal and a nice location, but the management and staff really blew it.
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