We traveled to jacksonville for a weekend get away. We booked online a month in advanced for a king suite with jacuzzi in the room. Upon pulling into the hotel parking (which is in a deplorable neighborhood), we realized that there was extremely limited parking so overflow was located in the gas station next door. Upon checking in the from desk clerk was outside smoking right by the front door and she had an attitude about being disturbed from her break. When we entered the suite, we realized it smelled heavily of cigarette smoke, at which point we returned to the desk with our concerns. The same clerk responded that she was aware the room smelled, but they billed the prior guests, (how does that help us?) we asked for another room and was told that was the only room they had but we could check out in 30min to another hotel and not be charged. We couldnt find another room being monster jam weekend. Returning to the room again, the bedspread had cigarette burns with ash still on it, front desk clerk that was suppose to be put on smoking floor (so apparently if you smoke you get nasty bedding, take that into consideration), we never got a new bedspread. The room went down from there: feces splattered on left bathroom wall by toilet, toothpaste on mirror, dirt sticky on door, hole in wall, unpackaged food in drawers, stained chair and lampshades, and one really dirty jacuzzi!!! Pain $200 for all this, just think about what youll get with a basic room.
Michele Humphries, RN, MSN, Trauma Nurse
Kyle Going, Chief Petty Officer, 2nd Class, United States Military
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