I booked 7 room for a two night stay for our group. Travelers were coming in from all over the country and arriving at different times, so I gave the hotel this information. I also gave each group of travelers the confirmation number given me by the hotel for their rooms. I arrived near midnight to find some of our group in the lobby, arguing with the front desk staff who couldn't seem to find their rooms. I straightened out the mess and got them their rooms, then the staff couldn't seem to figure out which room I was supposed to be in. It took half an hour to get everything straightened out. The rooms were all pre-paid by my organization, but when we began to check out two days later, I found out the staff was attempting to charge each individual for their rooms. When I went to the desk to straighten out this latest mess, they couldn't find the copy of my credit card information, it took several minutes for them to find in the office. It was not kept in a secure location and was not kept in the proper file.
We travel to Washington several times a year, and no one will be staying at this hotel again.
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