Our family stayed here for 9 nights in May. Overall, I'm very pleased with hotel. The rate was great ($ 139 per). The suite was very spacious, it had a separate living room and a bedroom, and a kitchenette. The kitchenette was very useful. Every appliance (dishwasher, 2-burner stove, refrigerator, microwave, coffee maker) functioned properly. We didn't encounter any problems during our stay. A flatscreen tv in both rooms was a plus.
The location is perfect, if you want explore the city. River North is a great neighborhood. Michigan Avenue was about two blocks away, Nordstrom and the Shops at Northbridge mall was across the street. Shopping options are limitless in downtown Chicago, the Mag Mile was excellent, as was Macy's on State Street in the Loop. It was an easy walk to the Loop across the river. A Red Line subway stop was one block to the west on Grand Avenue. Jewel Osco (grocery store) was one block away from the hotel, and it was convenient to buy groceries there and keep the refrigerator stocked.
The clerk at the check-in was professional, friendly and welcoming. The personnel in the dining room was friendly when we went to the complimentary breakfast. Housekeeping did a great job. Overall, the personnel did a very good job.
Often hotel elevators work only with a keycard. Not with this property, anybody could enter the elevator and use it. But there were always hotel personnel downstairs near the elevator entrance, and we didn't see any unwanted characters wandering in the hotel. But I would prefer a keycard system for the elevator or something like that. During busier times the hotel could use some more elevators.
Overall, Chicago is a great city, and this hotel is a reasonably priced, good quality hotel.
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