we had high expectations for the waldolf astoria, when we arived our toliet was broken and our tv was fuzzy, we also had one double bed when we were meant to have two. The next morning we went down to reception and asked to have our toliet fixed and could we have two beds as this what was booked, the lady seemed distracted and said it will be done in three hours, this was fine as we had alot to see that day, we came back around 8hours later to reception it was a different lady and said that our toliet had been fixed but she couldnt see anything about the change of room/beds, i explained what had happened and she just kept putting the blame on me because I 'didnt get the womans name' and nothing can be done as 'i didnt get the womans name', she said it was to late now and to come back tomorrow.
Lucky it was done the next day but we only had 4nights there and two out of the four were disapointing.
I was shocked at the bad service.
The highlight was the amazing bed : )
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