I messed up my reservation. I showed up at the front desk with my luggage, ready to check in -- only to find that they weren't expecting me for another week. (OK, yes. Damn careless of me.)
Worse: the hotel was already packed to the rafters with a national conference. But the hyper competent staff at the front desk didn't drop a beat. They cleared the change with my booking service, then found me a room on the top floor with a breathtaking view of the city. You got the feeling there was nothing they couldn't fix. A terrific introduction.
The room itself was lovely, with all the expected amenities, and I'd gotten an excellent price through an online booking service. The location is central to everything downtown. You can't go wrong.
As a woman traveling alone, I'm always very sensitive to a hotel that's looking out for me, and this one definitely did. My current work situation will be bringing me back to SF often in the near future, and this will definitely be the first place I touch base with.
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