I stayed here for 3 nights with three of my girlfriends for a weekend away. The location is excellent, with the free trolley service to the Magnificent Mile just across the road and Millennium Park, restaurants (including the fabulous Giordano's pizza) and Walgreens a short walk away. Get the map and directory from the concierge - it has some good coupons, including the Airport Express and Ghirardelli chocolate!! The hotel itself is dark, as previous posts have mentioned. The lighting and mirrors leave a lot to be desired for dressing up for a night on the town! The concierge service was excellent, but the front desk staff were hit and miss. We had made a note of our early check-in when we reserved, but only smoking rooms were ready when we arrived. Although we were promised a room within 1 hour, it was nearly 2 hours and a friendly reminder later that we actually got one. Be sure to read the elevator signs carefully to know which one goes to your room! Be careful with the minibar too. It automatically charges you if you remove something for more than 60 seconds. If you need to store your leftovers - ask for the refrigerator (they only have one!) from the front desk. Overall, not a bad place to stay, especially if you're looking to be well located.
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