My wife and I have stayed at many JW Marriott hotels in varied destinations. We've stayed at the Cherry Creek (Denver) location three times and have been consistently disappointed in that particular JW. For instance, during this last four night visit, an unidentified VIP was arriving and the hotel staff locked out the elevators of floors 8-12. We were on the 8th floor and weren't notified that our room key was to be required to take the elevator to our floor. At our inconvenience, we had to have our card keys reprogrammed to allow access to our floor. After three attempts, the front desk staff couldn't get it right and we couldn't get functional keys made for hours. We were staying in one of the premier, mountain view rooms, but were treated like second class security risks due to the unnamed VIP. Hey, if you don't want my non-famous business, say so up front. We also arrived to find the previous occupant's dirty laundry in one of the drawers...nice! On day two, a housekeeper who didn't understand our native English allowed us to enter our room without checking for an ID or a room key. My wife retrieved her iPad but she could have easily been a thief. Sorry service and poor customer service. Shameful for the JW line.
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