I stayed at the this hotel because the photos online made it look like a brand new hotel.
when I pulled I was immediately taken back. It was not what they made it out to be. i checked in an had to ask for a wifi code that should of been provided at check in, the welcome letter stated that as a priority club member i would be given a drink voucher for each night, this was not given. While trying to sleep there was a loud sound in the room like some sort of generator that kept coming on every few minutes,hence I could not sleep well. The next morning I went down hoping to enjoy the pool and jacuzzi, well surprise, it was out of order. I called the front desk to let them know i would be checking out because of my disappointment in the hotel and they told me i would have to pay for the night. i then asked for the manager who came over and asked " whats the problem". I was stunned by this reaction and asked if that is how he approached customers again i got "don't tell em how to do my job". I tried to explain why i was not happy with the services and wanted to move to another hotel but he manager said your going to pay for both nights. i asked him why was he upset and he replied " Im not mad I have an attitude" he went on asking " am i done here as if I was a bother" in all my years of travel I had never received such a harsh rude and obnoxious response from anyone, especially a manager. If you want good service and comfort on your visit to Phoenix please don't stay at this place. you patronage is not appreciated.
hotel reviews