I was there for a recent convention but was throughly and very disappointed. But being fair, I have listed what was GOOD compared to what was "BAD":
GOOD: :
1) Staff was very polite and freindly.
2) Great location right downtown near the arena, theatres, restaurants, and the convention centre.
3) Great view (at least from my room).
4) Convenient bar, and fast food eateries on the concourse.
5) Nice meeting room facilities (though I cant comment on the excercise/pool and I did not use them).
6) Valet service was excellent.
AND NOW FOR THE BAD:
1) Valet parking only (need to park next door in covered garage if you want cheaper parking).
2) Elevators are very slow and only 4 of them.
3) Some days, there was no newspaper at the door.
4) My bed was awful. It was uneven like a heavy person slept on it. Luckily I have a strong back!
5) REAL BAD: my bed was not made up properly (loose sheets), the first night and I had the soiled pillow cases from the previous guest that was not changed (believe me, I work with homeless and this does not bother me, but for what I paid I thought this is really bad).
6) REAL BAD: Our room was not "refreshed" the next day (garbage not dumped, towels not changed, nothing wiped). There were no signs in room indicating that they change sheets only every 3 days - which is good environmentally, but at least tell me!!! I had to phone room service to get new towels and have them at least wipe the place!
7) They don't slip your checkout receipt under your door like most hotels do now, necessitating a visit back down to front desk when you check out (they have a computer there for you to "express check out").
8) The baggage valet person taking our luggage out was not competent and seemed like she wanted a new job! We told her that there were some fragile boxes on the cart and she still put heavy opbjects on them and baged to into walls as she blindly took our luggage down on the luggae cart!!! I had to physically move in and offer to push the cart myself!
9) Price was OK ($140 convention rate), but the service really showed me that this price was way too high (got better service at the RED ROOF INN in Boston last year)!
OVERALL - I would never never stay there again - period! Other Hyatts are way better.
hotel reviews