This is the first review I have given, but feel so strongly about the condition of this hotel that I felt I had to report on Trip Advisor. We have visited some of the best hotels in the World, but I am afraid this was not one of them! Although the Waldorf has a reputation of 'splendour, luxury, granduleur, amazing service' etc, this fell very short in reality. Admittingly the lobby area was very striking, but that is where it ends. The rooms are very very disappointing and far from being described as 'luxury' or 'delux'. The rooms are small, there is no air conditioning (boxed looking heaters on the wall blowing out cold or hot air), no mirrors over dressing table or plugs near enough to plug in hairdryer, very small bathrooms with cream coloured bath (which had cracks and big chunks out of it), sink and toilet (seat broken), small shower head over the bath with a nylon cream curtain!, soap but not shower gel (unhygienic), very limited shelf space (but a bathroom cabinet!!), no ventilation in bathroom, rusty vents on walls in bedroom, lots of surface cables hanging out of walls, walls around the windows in very bad disrepair, mould and wallpaper and paint peeling. I could go on.
We were moved from a Queen delux to a King delux which was supposed to be an upgraded room and in fact it was smaller!.
We would certainly not use this hotel again. I have given it 1 star for the Lobby area, but whilst in the very long queue for check in, we were told by security that they daily book in between 300 and 500 guests. Be prepared for long waits!
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