Booked the Westin Times Square on the strength of the Westin name. The hotel was nice , but impersonal. We had a double club room on the 14th floor. The room was smaller than I expected and the charge for internet was a bit much. These rooms are not exactly budget priced . We paid extra for the club room and we got the I-Mac computer - but had to pay to get online. Our biggest issue however was that our room door faced on to an inner courtyard of the hotel - which seemed to be used as a meeting place for business. So every morning of our stay at 7:00 am it was very noisy in our room -as there were at least 150 people milling about below our rooms clanging plates, cups etc... and chatting. That was annoying to say the least. We had asked for a quiet room and we dismayed to hear this chaos first thing in the morning. Also, throughout the night there was a lot of noise from nearby construction going on - New York is truly the city that never sleeps - at least it's construction crews! Again, the hotel was nice - but not really worth the price we paid. I have stayed in many hotels far superior at a much better price - Next time, we'll be at the Affinia Shelburne or Dumont, the Lucerne or the Blakely - they have the personal touches that make you feel special.
On the upside the door men and gentlemen at the courtesy/ security desk were quite personable and helpful.
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