Wow ! I am super disappointed!\n\nSo, last night, my guy's phone finally bit the dust...he had dropped it for the final time. We have the geeksquad protection on it, so we got there at 1004 this morning when the store opened.\n\nWhile he was being helped, I looked around their laptop section. First off, I am kind of disappointed, because I thought they would have a bigger selection.. at least, before they redid the store.......I think I remember it being bigger.\n\nTwenty minutes go by, and someone comes around with a clip board asking me if I needed help. He took down my name and said the next associate would be with me as soon as they were available. \n\nWhatever guy, I haven't seen you ask for anyone else's name(s) and there are other people in this section being helped, and rung up.\n\nFinally, this guy comes over. And I ask him which laptop he would get, if he could buy one today. He lead me over to a 4th generation Toshiba. I've never owned a Toshiba. My Dell laptop is almost seven years old, and ready to bite the dust. When I ask him to point out his second pick for me, he takes me over to another laptop. When I ask him why he would choose this one..... His answer was \"it's a touch screen.\"\n\nNot because it has more memory, or that it's faster, or it's a better value..... Because it has a f#cking touchscreen....? Really?\n\nThe Toshiba was on special. For$ 399, you got the laptop, a sleeve, 6months of internet security, a mouse and a flash drive. Big effing deal..... Right ? But for $399... I won't complain.\n\nSo after that lacking customer \"service\" experience... We go to check out. ....which wasn't busy at all....we were able to walk right up. I go up there with the computer, and Madden game. The cashier didn't even bother saying hello. She rudely rang up my computer bundle, and the game. She then tried to sell me geek squad protection... One year for $100. I asked if the computer had a warranty already on it... And she very snottly said yes, a manufacter's..for a year.\n\nWell, then take your year coverage......and you know what to do with it. \n\nSo, after paying almost $500 on two items, she didn't even offer me a bag. So, I carried the laptop and loose game out..... But of course, I was stopped by the doorman, who just has to check my freaking receipt. \n\nUtterly pissed.
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