First of all, our room at the Golden Nugget was roomy, clean and nicely decorated, but best of all it was cheap. Unfortunately, you get zero amenities. No refrigerator, no complimentary coffee (K-cup machine is there, but the cups are $10). A bottle of Fiji Water in the room was $7. There was no working ice machine on the floor. Our TV was never able to connect to the pay per view service. Internet was expensive. There was a lot of nickel and dime-ing going on. \n\nIn general, the staff was rude and unhelpful. My mother is diabetic and needs to refrigerate her medicine. She called the front desk to ask about getting a refrigerator. They transferred her 3 times. One person told her that the fridge would be $20. But the manager said that it would be no charge because it was for her medicine. Good thing we checked our bill on the way out, because there was an $80 charge for the fridge - $20 PER DAY (we weren't even there for four days - we checked in at 7 PM for a three night stay). The girl at the desk was nasty about removing the charge, which she did eventually do. \n\nThe one saving grace this hotel has (aside from the price) is the pool. The shark tank mesmerized my son and he swam and played for hours while I read and sat in the sun. The waitresses in the pool area were the most friendly people on staff and the Bloody Mary I had poolside was great. So in spite of lousy service, the pool and the price of a room still make this an attractive place to stay. Just don't go expecting much and double check your bill on the way out!
places reviews