When booking the website advice was renovations would be finished months before my visit.
My room was renovated but there was no air conditioning connected & the only windows were a tiny one in the bathroom & same in the kitchen...no fresh air in the bedroom. The one lift was unreliable & slow. The rooms workmen were renovating were not well sealed off from the rest of the rooms & carpets carried their rubbish.
I tried breakfast in the rooftop restaurant once only...the website says breakfast is included..what they don't say is its a very minimal light continental & you pay for a hot course. They don't use cups/saucers or mugs either here. Cardboard cups are supplied. This to me is unacceptable!
Reception staff are friendly & helpful..a bonus.
Hillcrest is a fabulous location so close to Balboa Park & the Zoo + great cafes & restaurants.
I would never stay here again...the website is far too unreliable with their information.
hotel reviews