I arrived with my friend on 26th November after a 8 hour flight from England. We arrived at the hotel approx 10pm on Friday 26th and walked into the reception area which was completely disorganised. One of the receptionists advised us to check in at another desk to spread the amount of people wanting to check in across the desks. We stood and stood and stood and stood, with no-one attending to us. The queue was getting bigger and bigger and the staff didnt seem to know what they were doing, only being manned by one receptionist, whilst other staff were stood around, looking at the queue but not responding to it. We continued to wait and wait and the receptionist who directed us to the other check in desk decided to check in customers who came in after us in the queue. I then complained and asked to be checked in before the other customers as we had been waiting the longest. We were given some drinks vouchers as an apology. We were given our room which was very basic, with no tea and coffee making facilities with a view of a brick wall and a generator going all night with a drowning constant noise; room 838.
On the last day (30th) we checked out of our room and were advised to put our cases in the luggage room by the receptionist. After walking straight into the luggage room as advised by the receptionist, we placed our cases in there and went to sit in the lobby. We then noticed the luggage attendant 'Clayton' handing out tickets for luggage, so we thought we'd better get one to. Clayton was rather rude in his approach to us telling us we shouldnt have walked straight into the luggage room and asked how we had got in there with 3 attendants on duty, we felt like we were being told off like children. I indicated to Clayton that they should ensure that adequate signage was displayed at the entrance to the room notifying non authorised persons not to enter. He kept talking over the top of me and was extremely rude.
Later that day we then went to flag down a yellow cab to get to the airport. One of the doormen indicated that the hotel taxi could take us at the same rate as a yellow taxi ($20) saving. We jumped in the black jeep and so did another couple and we were advised by the doorman that we could share the fare with the other couple. We got to the airport and the driver tried to charge the other couple full price $70 for the ride to the airport. The driver demanded the money and said that he had not agreed for us to split the fare. He wanted to charge full fare per couple! My friend then told the driver to ring the doorman at the hotel to confirm with him that he had agreed for us to split the fare. He wasnt happy! After a heated conversation on the phone the driver told us that he would have no option but to honor what the doorman had said $50 for the two couples/pairs instead of $140. We were quiet uncomfortable in this situation and it sealed the holiday with the tone that 'we would not go back to this hotel'. Clear lack of organisation in all parts of the hotel, which had really let it down.
On a positive - great location and a nice cafe nextdoor to grab a coffee.
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