I stayed for a recent business trip and the hotel was beautiful as ever. However, I was most impressed with the flexiblity I received. I traveled during the recent hurricane Irene. I found out that my flight was cancelled and I would have to stay an extra night. The hotel was able to accomodate my request and honor my rate. I then was able to reschedule my flight so that I would not have to stay the extra night but didn't find out until 2 PM that day. The hotel didn't charge any cancellation fee and didn't charge for an extra night even though I was checking out very late that day.
The hotel is wonderful, beautiful and easily accessible to the Back Bay.
hotel reviews