Our family of 4 recently took one of our dream trips - New York City for the Macy's Thanksgiving Day parade. We booked the New Yorker through Expedia. The reviews looked good, but we were very disappointed. At check-in, the hotel staff was disinterested at best, but truly rude. For the rest of our stay, the service from the concierge, front desk, and travel desk was simply awful. Despite our efforts to be polite, we were continually faced with rude employees who obviously were not interested in us. The cleaning staff, on the other hand, were friendly and accommodating. The room was unbearably small with a view of a wall, and the bathroom was worse. A tiny sink, no counter space and a barely functional shower. The location was decent, but not great. We were there for four nights and would not return. This is NOT a family-friendly hotel. On the upside, Cooper's Tavern in the lobby served an excellent, albeit expensive, Thanksgiving dinner.
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