They want you to feel "home away from home" but if you were encountering people as indifferent as the staff at this hotel at your home, you would probably pack your bags! The location is good but quite noisy if your room overlooks 34th Street, the rooms are quite dark due to the colors of the furniture and the wallpaper, the elevators are a big problem (too few, as usual) and the public spaces (a little lobby) are in need of a renovation. The staff is pseudo helpful but cannot get things done. And if you add up all the various taxes and fees NY gets out of your pocket, then I ended up paying USD 400 per night for one person in a relatively small room. A room which just did not give me a "kick" of any sorts. And their pillow-menu is a nice marketing gimmick but completely useless - as are 6 pillows on your bed when you just need one of them! Customers are mostly mid-westerners or foreign tourists on shopping trips, hardly any business people.
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