We had a great stay at this hotel in October 2011. LOVED the location. This trip we tried the service where you get an upgrade( you pay for) if one available on arrival. we will never use this again as all around the USA we found we were not offered the upgrade and had more success when we left it to chance and did not agree to pay.
Back to the hotel itself it was clean and quiet and staff helpful.
we did not use the hotel restaurant.
Our order of drinks and cookies prior to arrival was not noted and had not arrived but did once we rang the front desk.
On discharge from this hotel we asked for a taxi and the doorman and his 2 mates ( all at front door) called in a car and before we knew it we were put in the car and bags loaded. we then noticed it was not a taxi we asked him to stop and asked what the price would be he said a very inflated price and then dropped it considerably ( more than half) when we asked to get out. we also loudly complained that he was not a registered taxi and he said he worked for the hotel!!!
He took us where we wanted to go and was helpful and we eventually got the trip for the same price we paid for taxi when we arrived but I feel this practice is deceptive . it is well and good to use a car service when the customer knows this is happening but we had asked for a taxi. we are 2 middle asked ladies travelling together and certainly for a few moments felt unsafe and taken advantage of. If this is a practice sanctioned by the hotel management it is not acceptable.
We would definately stay at this hotel again but will be wiser next time.
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