We had them come out and clean 2 of our rooms (which had bad pet odors) when our tenant moved out. They showed up a couple hours late, which I was not happy about. They did do an excellent job and both carpets came out smelling much better. It was a little pricey but still cheaper than replacing the carpet. When our new tenant complained about pet odor in another room, we did not have them clean originally, we instantly called them to come out since they had done a good job prior. I explained the situation and said that I wasn't sure if the padding needed to be replaced to help with the smell or it just needed a good cleaning (they had pulled up the carpet prior to check the pad status). They said we would have to pay at least the $65 flat fee for them to clean the carpet. We were fine with that because we knew they would get the odors out. I made sure the tenant moved all of the furniture out of the room so they could pull up the carpet and check the padding and also in case they needed to replace it. They came out and treated the carpet and cleaned it. They said the pad did not need to be replaced. About a week later our tenant called to say the room still smelled so I called them to have them come back out and see what they could do. They came back out and ended up having the replace the padding (I don't know why they didn't replace it on their first visit). They also did some more treating of the carpet and re-cleaned it. I figured we would just end up paying for the replacement pad and the labor (since we had already paid $65 for the treatment and cleaning prior). We were out of town so we could not be there to see the bill and work they did. They called us to get payment over the phone. They said the total would be $287.50. Wow!! The guy tried to explain the bill over the phone to us but it was hard. Finally we just gave them our credit card info to pay it. Well we got the hard copy bill and I think they overcharged us by $100. The cost of the padding and removal was $187.50, that's all we should have paid. They charged us$60 to treat the carpet again (which we had already paid for originally) and $40 for a 2 day rental of a fan to help dry the carpet (we didn't need that the last two times and the room has 2 ceiling fans already). It was still cheaper than replacing the carpet but beware if you do use them to double check prices before you pay!! Not sure if I will use them again based on that.
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