It's a sad day when I have to give this place I was once adored, 2 (+1/2) stars. I used to dream of staying here.... I stayed one summer weekend a couple of years ago and was in complete bliss... But, times have changed for the RR... They need a facelift of staff and decor. I love the modern look. Seriously, I wish my house looked like the red rock inside. However, the upkeep must not be good because it's now dingy and icky. I started my stay on the wrong foot when we walked into the check in area, and there was no staff person in sight to check us in. There was a concierge standing at his post twiddling his thumbs, and saw us there, but didn't offer to call anyone to the front desk. After 10 min of waiting, I walked over to him and asked that he make a call to have someone appear... We arrived in our room to it being only half made up from the last person. There was no new soap to wash our hands, and the bathroom was... Gross. The spa was nice, as I remembered, but the grout around the wet areas like in the showers, steam room, and spa was mildewed and grimy... Not what you would expect from them. And may I suggest... Cranberry infused sparkling water and cucumber lemon water in the spa lounge? That's how I fell in love with the spa at the M resort. Just saying... But then again, they also had Moroccan Oil products in their showers, everything was spick and span, and the ladies who worked in their spa were sweet and attentive. Again, just saying. :)
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