The attention to detail at this beautiful hotel shows. I showed up earlier than I had planned to and decided to try to check in just in case a room was open. Even at 1 pm they were prepared for my early arrival. They gave me no hassle about the early arrival and were quite prepared to offer me a room.
The rooms were beautiful and comfortable looking. The chairs in the room were a bit office looking though but otherwise a beautiful room with a gorgeous bathroom.
I was traveling alone and could not zipper my dress and went to the front desk and asked them to help and they very gladly did so.
It was also nice to have the turn down service done while I was out for the night. I had forgotten that hotels do that.
The only thing that was odd about my stay is that coffee machines are not available in non-suite rooms. I had to end up ordering tea from room service to the tune of $9.00. I really hate when hotels nickle and dime. A coffee machine is basic and expected.
Also, I ate lunch in the hotel's restaurant. Due to a mix up by the staff the meal I received was not what I had ordered. The staff apologized but at that point I could not wait for another meal and told them I would just eat the fries that they had brought to accompany the meal. So they offered me desert and told me that the meal would be on the house. I was surprised though that I was charged for the bottle of sparkling water that I had ordered. It felt again nickle and dimed. If you mess up someone's order and offer to comp their meal then be sure to comp their $4.00 water as well. Otherwise the attempts to resolve the issue seem trite.
Otherwise, a great stay.
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