This is my first time at a W hotel. I love the look of the place and the staff seemed ok. I have heard the W was the new best luxuary hotel, but it did not win me over. I understand now that the W brand is considered an upscale hotel and is not luxuary. It just seemed to be missing the little things. I guess I am spoiled. No turndown service and it just felt like it was way understaffed. Not a bad hotel just not a top notch place. I don't think I will go back.
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