Booked it in advance for a business meeting. The first impression at the reception on ground floor was not impressive. Not customer oriented at all. I was expecting the lift boy to at least press the floor for us but he rather waited and verbally saying what floor to press and it happened in both lifts. If we were never greeted and served by a lady name JAINICE my rating would have been a 1 instead. Let her train your doorman, your bouncers and your entire team how to take care of guests. Teach your bouncers to be more friendly during happy hours as guests are there to unwind from a long day. The atmosphere is nice though the music is too loud for happy hour. Tiger Beer is only at RM 15 which is really nothing. The pizza was fresh and nice. View is amazing specially from outdoor area. Smoking is allowed everywhere in/outdoor. Tuesday’s nights is House music along with the percussion player. Look into your market and set proper training for them. It is not the staff’s fault if you don’t train them rightly.
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