I'm not sorry we chose this hotel for our girls weekend because it's the best location ever for a NYC experience. The hotel is so convenient and very well maintained. As expected in New York, it's quite expensive. So we expected great service, too. We had a suite, where guests can be expected to be gathering for a glass of wine, right? But the corkscrew provided is impossible. We ended up taking our bottle down to the bar where the bartender had to remove the hotel device and use his own to get the cork out. Then we searched for wine glasses. None in the suite, so I called the "At Your Service" line and asked. The reply: "We don't have any wine glasses." I couldn't believe it, but the woman on the phone was emphatic. I suppose I could have asked for a supervisor, but our guests were there so I let it go. I guess the lesson is if you go to the Marriott Marquis, take your own corkscrew and your own glasses!
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