We found this hotel on TripAdvisor and decided to stay b/c of all the great reviews. I agree with most of them but there are a few cons that I will discuss later.
Pros:
The hotel is in a great location in DuPont Circle right on Embassy Row. It is pretty safe area I am assuming b/c of all of the police patrolling the area. There is a tiny parking lot but if you happen to stay over a wknd there is enough on street parking in the area. The rooms are pretty large but beware if your room is near the elevator b/c it is quite noisy. The elevator itself makes alot of noise going up / down. The hotel is close to the metro and all of the museums, National Mall, etc are only a few stops away. There are great restaurants in the area ( actually right around the corner) Floriana and Agora ( on 17th St). There are also convenience stores, liquor stores, etc close by as well. The breakfast buffet is reasonably priced at $11.95 during the wk and the patio with the skylights (indoor) is super cute and cozy. The bar is very retro and fun. Great place for a drink.
Cons: We went to DC for a special occasion and noted it on our reservation beforehand so we could possibly get an upgrade depending on availability. I called ahead to confirm this and the mgr said they would definitely accomodate us. Upon check in, we informed the front desk clerk of our note on the reservation and our special occasion. She said there was availability but she would have to check with a manager. The Manager on Duty (MOD) was not available at the moment but she would get back to us. The Front desk clerk said she would give us the best room in our category with a great view in the meantime. We thanked her and went to our room. To our surprise, we walked into a stale smelling ( must have been a smoker in a non-smoking room) room with a view of a brick wall literally! We went back and our room was changed to one by the elevator with a partial view of a brick wall this time and the washington monument in the background( if you leaned out the window to see it that is) The manager on duty still was not to be found. We were told if we didnt get an upgrade that nite, we would get one the next day. We enjoyed a great dinner in the area and the sights as well. The next day we inquired about an upgrade again with a different front desk clerk and were told the manager is not available and she would get back to us definitely with an upgrade. Needless to say, after following up for the THIRD TIME, the manager nor the upgrade never materialized. I am not sure if the manager was really unavailable or if the front desk clerks just couldnt be bothered b/c they were busy with other guests. This was the most disappointing part of the trip for us. Oh, just one more recommendation, breakfast ends at 11:00 am and yes even on wknds! If you get to the buffet after 10:15 there will be slim pickings and they dont refill the buffet stations. This was our experience on Sunday.
Overall it was a nice stay but not sure I would stay again b/c customer service is key and not sure if there was a bigger issue it would be handled properly. Thanks!
hotel reviews