I stay at the W Dallas only because of its convenience to meetings that I frequently attend in the Uptown area of Dallas. Otherwise, it would not even be on my short list.
First, there are some very good things about this hotel:
The staff are great. They always seem to be genuinely happy to go out of their way to provide good service. They are the best point about this hotel.
The Craft restaurant is one of the best in Dallas.
The "spectacular rooms" (reception's standard adjective when checking into any room) are above average in size, but desk and table top space is limited.
Now, for the not-so-good points:
The room designs have annoying little flaws, like very small closets, a shortage of convenient electric outlets, tiny in-roof safes, and no in-room coffee maker.
The relatively expensive WiFi service is weak and sometimes seems to break down during peak periods. I am amazed that some US hotels still charge for this.
Hallways are dimly lit.
Avoid the business center, which charges very high prices for computer access and to print documents -- something that many competing hotels offer for free.
Service in the lobby bar tends to be inconsistent and inattentive at times. It is best to order at the bar and carry your own drinks.
I have stayed at the W three times now, and every time come away with the feeling that although it has some very nice points, it is generally overpriced in terms of what it actually delivers. But for its convenient location for some of my trips to Dallas, I would not even consider staying there.
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