I was supposed to travel Business Class with Iberia from Madrid to Guatemala. To my horror and surpris I found out in the VIP lounge that I was denied access because I was no longer flying Business class with Iberia. This airline decided to switch planes, moving me to a so called Premium Economy in a plane from Level. I was not able to do anything about this change, so I was forced to travel with this awful low cost company with uncomfortable seats, terrible service (unprofessional and very rude crew). 11 hours of torture. Never ever again!
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