So this is my first time doing something like this. I've been in customer service my whole life (family owns a restaurant & construction company in Az) and I'm not one even if gotten bad service to fill out to others. However!! After the week (and week after my stay) here, I am assuring you to not count on this place as a great stay. Paid extra to book an upgraded room w/ promises, got there and they were sold out. Put my bf and I in the cheapest room (all they had left) not even a bay view, promised us a f&b (food & beverage) credit that when I get home they actually charged to my card on top of stay. Rooftop bar isn't on the roof, it's on the 2nd floor and not even by the pool, which is as big as my king size bed at home. Im very saddened to say the whole experience was all talk. I've even spoke to management and they are just as useless. "There's nothing I can do about it" is their favorite line, which brings me to write to you, if you are simply looking to splurge on a nicer place to relax or even get what you pay for, here is not the place. Go somewhere else where your expectations will gladly be met, for isn't that the reason for vacations anyway?! Good luck & enjoy your getaway, you deserve to!!!
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