I wish I could give Long's more stars, but, unfortunately, their response to my lost article of clothing was very disappointing. I've been a loyal customer since I moved here a year ago, spending $300 - 400 a month there. When they lost a very nice pair of slacks, I, appreciating my quality cleaning, only requested 25% of the value I paid for the pair. I figured they were a few years old, and this was more than fair. They refused, offering a store credit of 15% of the original cost and not discussing the issue or apologizing further. I'll be looking for a new dry cleaner, and I recommend others do the same if you want to protect against lost articles.
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