Was here for a 3 night conference stay - the hotel is updated and very nice - contemporary with great amenities- banquet food was so so. Need more restaurants open at peak times also! Beds/bathrooms wonderful. Customer service was good - had a few issues with being offered a late check out which at the time I didn't need and then asking to have that later on- then they couldn't give it to me and in the middle of my call with them the phone died! they send up a note telling me they had allowed for the late check out and gave me a coupon for a free coffee - nice touch. Later when I went to get my luggage from the room that had locked me out. Kind of weird but the hotel was very full.
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