Upon moving house, I got Virgin installed service was alright frequently it would die for periods of about 5-10 minutes with no explanation. Fast forward 5 or 6 months and for personal reasons I am required to move home. I inform Virgin of this and get everything set up for the move. The date an Engineer could visit was almost a full month away, this was annoying but not much I can do. During that time I have issues with my account, cannot log in, then I can then some information exists on the app but not the website etc. Then the day of the installation (Dec 27th) comes, I phone virgin to find out if its actually happening due to the previously mentioned conflicting information. I am told that they do not know and cannot tell me as I failed my security question (I was not asked any security questions). Several days later I am phoned by Virgin and they inform me an Engineer attempted to gain access to my property on December 27th at 3pm. I inform them this is inaccurate as I was home all day specifically to have my internet installed, the women glosses over this and informs me the next possible date for installation is in three weeks, keep in mind at this point I have been waiting almost a month. Now when I check the website I am told my contract is cancelled but I have not been charged, this leaves me in a limbo as I do not wish to get another service installed only to have Virgin appear but I also do not wish to have several more conversations with call teams in Delhi.
TL;DR An awful company that somehow can mess up providing a simple service best avoided.
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