This is a far cry from the Ritz Hotels I have stayed in previous to today. The entire hotel needs to be gutted and renovated. The sexy hotel foyer is about as nice as it gets. The spa reminds me of a JC Penny hair salon. Yes there is a 2 tub salon in there. Something is wrong when you hear the receptionist and the blow dryer while getting a massage. The lockers are horrible. Staem sauna was not heated upon arrival and looked filthy. I booked a plain massage and they upgraded me to the most expensive without asking. I didnt know until check out. Please the Ritz must know of this substandard facility needs to be unloaded.
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