this was the 3rd of 5 stays in the USA for a group of 6 following the blues trail. The hotel rooms were lovely and we were lucky to get a larger suite. however the service we encountered varied from excellent to indifferent which was a shame. examples of the excellent was the helpful desk staff member called Lesley who helped us to find a church to attend during our stay.Breakfast the 1st day was quickly and efficiently served. However the 2nd breakfast meant we waited for 40 minutes to be served and the order was not correct. the 6 of us wanted to experience the roof top view and have a drink. We gathered on the roof to find the bar was closed so called down for some drinks so we could enjoy the sunset. after 40 minutes the sun had set and no sign of a drink. Manager was on the roof bar and I asked for help in tracking the drinks down and getting them sent downstairs as by this time the moment had passed. there was a distinct lack of interest and lack of apology. the indoor pool was uncomfortably cold and the instructions to shower before enter was difficult as there was no shower .
the hotel is nicely furnished but it lets itself down with inconsistent service including those in management.
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