I was a bit disappointed, I use trip advisor a lot and usually when something gets this high a rating from travelors, it is something special. The Staff was nice but the hotel is a bit old and tired. The carpets are worn and the scuffs and scrapes in the walls and paint should be repaired. The location is good, but there are so many hotels with great locations in San Francisco. I was traveling with my wife, daughter in law and grand son. I ended up on the sleeper sofa, only King beds! there wasn't a second sheet for the sleeper sofa. Of course, I didn't realize this until we were going to bed and I was making up the sleeper sofa. I slept with just the blanket that night and had them bring me a second sheet the next night. When we went to use the dvd player in the room, the maintenance guy needed to come up and switch it over so that we could use it. There is a button on the side of the TV but no instructions. Overall, it was OK and I wouldn't be so critical, but it sure doesn't seem to be worth a #4 out of #242 hotels in San Francisco.
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