I stayed at this property for two nights, and have rarely received such poor service. From checkin to checkout, the front desk staff was unpleasant. I was never greeted with a smile or asked if I needed any help (which is unusual in Austin - a very friendly town). When I asked a few questions of the clerk on duty, he didn't even make eye contact.
My room was clean and comfortable, but very loud as I was located right next to the elevator. It didn't help that the maid started vacuuming the hallway at 7:30 am on a Saturday morning. My room wasn't cleaned until 4 pm daily.
The free breakfast was nice enough, but I was shocked that they use only styrofoam plates and coffee cups. The rest of Austin seems to be more environmentally conscious. I watched the housekeeper have to empty the trash twice during the 45 minutes I was there, since the bags were so full of disposables.
I paid over $200/night for this room, which did raise my level of expectation about the service. I never have problems with Hilton-owned properties, nor do I expect "special" treatment (though I was with my mother who stays in Hilton properties between 30-50 nights a year). This was a disappointing anomaly.
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