First impression of the place was good. Comfortable dining area overlooking the infamous Dutch Square.Staff quickly usher us to table, hand us menu and went off. Another staff came and introduce herself as our server and went off again. It wasn't a really busy night, it was us, another table of four diners, and another table for six diners having meal. Some guest was sitting at bar table outside having couple of drinks.The server came back after went missing for 10 minutes and we waved at her to come take our order. The food was nothing to shout about. The chicken legendary burger that we ordered was a total disappointment. The chicken was too dry and tasted bland, the onion ring in the burger was soggy and the fries was quite cold, not even warm. The Mac and cheese was quite diluted and the macaroni is overcooked.We also had the Nachos and the Chocolate Fudge Brownies. The brownies tasted really good tho.After we had our meal and decided to have the bill, we waved at one of the crew. He looked our way, and looked away. We look for the attention of other staff but everybody ignored us. Few minutes later a staff came out with a sundae and a candle. Well apparently one of the guest is celebrating his birthday here so all staff was singing happy birthday to the guest and ignored us who only wants to pay the bill and attempting to do so for 15 minutes. IMHO, you want to sing birthday song to the guest then by all means please go ahead, but you don't ignore the other guest who just wants to settle the bill and have been trying to do so even before you want to sing your birthday song. This is unacceptable customer service and I seriously did not expect it from a reputable restaurant like HRC.And the staff came later with bill and we hand him the credit card. So just when I thought we can pay for the meal and get out from here, he was chit chatting was laughing away with the one who's charging the card at the counter. And it took another 10 minutes, unbelievable!All in all a very disappointing visit, such a great place with so much potential, what a shame. =(
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