Was booked on a flight from Copenhagen to Reykjavik and onto Toronto that was supposed to leave at 2:00 today and put me in Toronto at 7:00 EST this evening. At 6:00 a.m. this morning, I get a notification that the flight has been cancelled due to circumstances "beyond their control" and I am rebooked on a flight leaving at 5:00 p.m. and putting me in Toronto at 10:00 p.m. EST. I went to the airport and found out that the flight had not been cancelled; I had just been "replaned". I called their "customer service" department (which is a complete contradiction in terms) and after advising what happened and requesting to be put back on my original flight, I was put on hold and when the person returned, she simply repeated what i had already told her. After thanking her for reminding me what i had already told her, I asked about getting on the original plane and was advised that it was full. I asked how I was randomly chosen a few hours before the flight and was met with silence expect to be told to check with the gate staff and maybe they could "squeeze me in." Spoke with the gate staff supervisor and she again informed me that i was on the 5:00 flight and this one was full. I showed her my boarding pass indicating that i was supposed to be on this flight. She wasn't sure what to say and just said, this was full. In my waiting, i have read the reviews of Icelandair and realize that it is my fault for not reading them in advance as I have only read 2 out of 127 so far that have anything remotely positive to say. Fortunately, I won't know as I will never set foot on one of their planes again. I am submitting an overall review of 1 as the site won't let me submit a 0.
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