Absolutely appalled by what is supposedly the best airline in the world. We booked our flights for our honey moon in July ‘22 and upgraded to extra legroom (my soon to be husband is 6”6 so a necessity for 16 hours of flying). A month ago we just an update that the flight number had been changed but notice that anything serious had happened. When looking at details to plan hotels I noticed that the outbound flight had been moved from Singapore to Manchester, leaving us for 52 hours in Singapore airport with no compensation, no hotel and no information. After complaining they were able to move the flight from Bali to Singapore out by a day leaving us for 5 hours in the airport but all legroom seats had been taken.
Again no compensation offered however they did say they could offer a complimentary refund on the legroom upgrade that we wouldn’t be able to use for the outbound flight… which is incidentally a legal requirement as they have not honoured the service paid for.
We will not be flying with Singapore airlines again and unless they can resolve the issues we’ve had so far, we will be requesting a full refund.
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