Great location, but a very impersonal hotel. Reception area is sleek, sterile area that does not match the rest of the hotel; assistance is minimal. Room was dusty and needed the floor vacuumed & shower recess was not cleaned for the entire 7 nights we were there! Beds were luxuriously soft but sheets only changed once, towels were threadbare! On arrival home we found we were charged twice for the room and so now we are out of pocket for the exchange rate difference plus bank fees even though after 2 international phone calls the money was refunded. Their mistake but we lose out $65.00 AUS. Expensive and disappointing!!!
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