Purchased LG American fridge freezer 27/6/20, told out of stock, will probably be delivered around 9 July.
Had 1 text message saying we'll be contacted to arrange delivery, no other texts or emails, NO DELIVERY DATE AGREED.
Sunday 5 July 9am, Know How turn up, I was in bed.
We hastily emptied the old fridge freezer, my husband hurt his hand trying to disconnect the electricity and dropped the electric cable out of reach, so he had to saw a hole in the kitchen cupboard to retrieve it – all because we were unprepared.
Staggered that the Knowhow delivery team wore no PPE, no covid protection, no gloves or masks, no wiping down surfaces and no social distancing. The Knowhow team drove off before we could tell them that we were satisfied with the appliance, we didn’t sign any delivery papers. Small scratch on the appliance.
Spent nearly 2 hours trying to get through to Curry’s/Knowhow customer care. Eventually did and reported the lack of covid protection, I was put on hold as the phone rep told me he contacted the Newark office to report this. In my anxiety about half an hour into the conversation I accidentally pressed the end call button. I expected a call back from Currys/Knowhow customer services (they had all my details), but nothing. I was also told that we would have to contact LG about the scratch – we purchased a care plan!
Curry's website full of promises about protecting customers when goods delivered....really?
After many attempts to call customer services, completing an online complaint form, sending multiple emails to various publicised email addresses and a visit to our nearest Currys, we still haven't heard from Knowhow (until today) - most emails bounce back as undeliverable. All we want is reassurance that they have put covid protection in place for all customers. Visited Currys - they gave us £85 for the scratch but no comment about Knowhow (not their responsibility). Curry's gave us an email address for Knowhow customer services, printed on an in-store leaflet - great! we emailed but it bounced back as undeliverable.
Today 31/7 received an email from customer services Knowhow saying our on-line complaint had gone to a Republic of Ireland email address so they can't comment, please ring customer services....ha ha ha. This is the most atrocious and frustrating excuse for a service we've ever come experienced.
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