SCL-GRU in business class B-787. This was an onboard service shocker: boarded flight at 345pm for a 430pm departure, had a short 30 minute mechanical delay. I was not approached by any member of the crew to welcome me on board, offer a glass of water, juice or champagne while on the ground and the first contact with the crew was almost three hours after boarding when they served lunch. I've never been on an international business class flight where this had happened. The crew was completely missing in action. I have no idea what they were doing but they did nothing customer facing for three hours - this was a $1000 return ticket? This is the equivalent to going to a very expensive restaurant and prepaying for the meal and having nobody approach your table with any kind of greeting or service for three hours. It's outrageous. I talked to the purser about it before the flight ended and she was unapologetic and had lame excuses such as they can't do anything for 30 minutes while over the Andes which I totally understand but she didn't address the lack of service while on the ground for two hours because there was no defense. The SCL crews are very arrogant and the airline should be ashamed of themselves. I'd also add the 2x2x2 configuration is old school and offers zero privacy from neighbors and unless you're in the center section someone will be crawling over you to get to the aisle or you will be crawling over them. IFE was touch and go the entire flight One highlight worth noting is the SCL lounge is exceptional in every way, best in South America for sure. It's a shame their onboard product isn't in the same league
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