When it comes to billing BT are just not fit for purpose!
It seems like any one of their staff can put items on your bill but no one can take them off inspite of the fact that they shouldn't have been added to your bill in the fist place!
Over the last four months every one of my bills has been incorrect.The amount of times I have had to ring up to try and correct it has been ridiculous. Still I cannot get any satisfaction notwithstanding promises of calls, even today, that have not materialised. Once again I have had to do the running around.
During the last 4 months I have dealt with some good people who have endeavoured to put right the wrong but ultimately failed. On the other hand I have had to deal with some pretty gormless people. It was purely about an additional box they sent me that was never needed. They keep billing me for this despite me returning it to Northallerton at the beginning of January. Then one "bright spark" decided she would set up a new contract and cancel the existing one even though I had informed her that it wasn't what I wanted! The only thing I ever wanted was the box taking off the bill. She subsequently had the temerity to add a termination fee for a contract I never cancelled nor wanted to. My service never changed.
I am about to get another call on Friday morning which they hope will resolve it. My line is pretty clear - if this isn't resolved its straight to Ofcom - I don't have much faith currently in BT's billing department or concluding complaints satisfactorily.
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