Rooms are comfortable, position is good if you want to be just by Times Square, if you are on a lower floor it can be noisy. But what lets this place down is the more than useless reception staff. Very unhelpful and miserable (I got treated 100 times better in Holiday Inn Express by JFK) for a top NY hotel a disgrace. The door staff and bell boys where very pleaseant and helpful.
I would not stay at the hotel again due to the reception staff.
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