I went 5 weeks without internet, in this time I was sent 3 faulty routers. Due to my job I was classed as a high priority customer. When an engineer eventually came out although lovely he couldn’t fix the problem. I was offered £50 credit and free cancellation. I cancelled my subscription but had to pay to cancel online as everyone I spoke to transferred me to every department accept cancellations. However the following month I have received a bill and when I queried this, talk talk advised my account wasn’t cancelled but had been upgraded. I now have to call again to cancel. It’s now been 10 weeks since my first report and 4 weeks since I cancelled my account. This company is a joke, pay a bit more and get the service you want.
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