We recently stayed at Stay for 6 nights! I had paid for 7 nights in this hotel, so that we could check in early when we arrived at the hotel. When we arrived at the hotel we had to wait around 30 minutes because they were "checking" on our room. What this really meant was they were cleaning our room because someone else stayed there. I know this is the case because when we arrived in the room, the smell of cleaner was fresh in the air and there was still water on the floor of the shower. The front desk girl was not helpful or friendly. The room itself was perfect! It was clean and modern and a really good size for New York! The location of this hotel to Times Square, the subway and little markets and stores is also perfect! The elevators in this hotel are extremely small - barely fitting 5 adults in them and they were slow!! One morning our toilet quit working and we called down to the front desk only to find out after 2 more phone calls that the maintenance man wouldn't be in for another hour. Again the customer service was terrible! I would stay here again because of it's convenience factor!
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