I have stayed at this hotel prior to the recent Multi million $ refurbishment. The rooms are big for New york standards. We checked in and the receptionist was very helpful and polite and a real credit to the IHG chain. We are Platinum members and were given access to the Club lounge each morning for free breakfast. Definately an added bonus. This seems to be automatic and I was impressed.
The room was lovely modern and excellent quality. We had 2 double beds. The location of the hotel in times square is great. It was Feb and NYC was quite warm which is unusual. We never ate in the hotel but I did have a few drinks in the nice lobby bar. It was very busy but the staff were very attentive.
The room had a safe and unfortunately this was locked shut in the middle of our trip. It had broken. The hotel sent someone to fix it who didn't have the best attitude. Then another man who drilled open the safe. I complained to reception and I would say they were fantastic at guest relations. They arranged for me to use the safe in reception free of charge and the manager was apologetic and gave me 35000 priority points as an apology. I had been waiting round for 3 hours though for them to fix the safe not what you need on a vacation.
There is a left luggage downstairs very well run and helpful in getting you a cab. We needed a big one as we had been mega shopping but nothing was too much trouble. I would stay here again in a shot and it would be my favourite IHG hotel in NYC and I have stayed in quite a lot of them !
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