We earned our Gold Marriott Rewards status on this trip, so we're not hotel-stay novices.
Right out of the chute, we didn't get the suite we had reserved, but instead a very small room for 3 adults. We were transferred to a larger room and had to negotiate for a lower price. And, our new room keys were only activated for one day, rather than four, so we were quite surprised when we returned to our room after the first night.
The housekeeping service was terrible. With a 4 night stay, we could expect towel and trash service every day, but did not. Even after specifically requesting service, we didn't get it! Our trash was overflowing and the whopping 3 towels they gave us for 3 adults were useless. According to the guest services book, I could take my trash to a trash room (none of which were not indicated on the map). I schlepped the trash down 2 hallways only to discover the trash room door was locked! So, back to the room it came. We had service ONCE during our entire 4 night stay!
According to the guest services book, breakfast is served until 8:30 am on weekdays. Because it ended so early, we didn't plan to partake. I strolled down to the lobby at 9:45 am only to find breakfast still available! I inquired at the desk and was informed that they had recently changed the end time to 9:30 am since many people had complained that 8:30 was too early. This information was posted nowhere. Should have been posted on the front desk, or in the elevator, or on the refrigerator of the guest room, or on the key envelope.
San Antonio is notorious for its hard water. The faucets in the sinks, the shower head and even the faucets in the public restrooms were so clogged, water sprayed in all directions. It was a challenge to brush our teeth or wash our hands without getting a face or shirt full of water.
Otherwise, the lobby and public areas were clean and inviting. The laundry facilities were adequate.
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