The location was very good, one block to Grand Central and 5 mins walk to Times Square, everywhere in central Manhattan was easily accessible. (The builders get credit for this, not today's management) Service from the lobby bar staff was very good, they were efficient and extemely polite. Impressive lobby but as a previous review states it appears this is where they focus their efforts as it certainly is not on the bedrooms.
What was bad? The attitude of the reception staff, the most rude hotel staff I have come across in all my travels, so rude in fact I'm sure they must have to attend a course to be that rude! The other bad thing was the room, we booked a Deluxe Double Double Luxurious room and I do not know how the hotel have the audacity to give their rooms such grandiose titles for such a mediocre, poor quality room.
The ugly? Well the room of course. Paint peeling off the ceiling, an air conditioning unit that sounded like a steam train making it's way up a mountain pass, loose shower head that pulled out of the wall, rusty radiators, dank carpet, dirty windows, tatty mirrors and fixtures, do I need to continue?
Also, be aware that you can only use two breakfast vouchers per day even if you are a large family, over two and the rest are charged. It was pointed out that this is explained in the small print on the back of the voucher although as I did not have a magnifying glass on me I was not able to confirm this.
The mangement have responded that they are in the process of updating rooms, the reception staff informed us ours had been (paint and carpet) hard to believe given the state of the room but the inside of the closet did smell of fresh paint.
The $3000 question (as that is what we paid for 7 nights) would I use the Roosevelt again? If it was just down to having an improved room then maybe so,however, with the brutal rudeness of the reception staff - never again! You have been warned.
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