I took my fiance here for a getaway 5/10/12 - 5/13/12. It was a nice hotel though service was slow and understaffed. I stayed in a Biltmore suite which was spacious, but oddly set up. The second day we were there we allowed housekeeping to clean up the room which I rarely do, and sure enough, upon our return, my brand new ipad was missing. I have never had a housekeeper steal from me so rather than go down to the desk immediately I gave it a day hoping I had misplaced it and that it would turn up. It didn't, and after nearly two hours of both of us ripping the room apart I went to the front desk. They reffered me to security who called me an hour later to say quote "yeah we talked to the maid and she didn't see it", yeah I bet after stealing it she would say that! I then waited in the room for three hours on our last day there for the phoenix pd, after the hotel assured me that as long as I filed a police report the insurance would pay me back the $589 for the ipad. I spoke with their insurance company and gave them all the report numbers and copies of my receipt, and I just got a letter in the mail telling me that since the hotel provides safety deposit boxes they are not liable. My ipad did not fit in the box provided. Long story short, when I pay over $400 a night I am not going to waste my vacation to scam Hilton international out of $589, they should have told me the insurance company would not honor a theft claim so I did not wate my last day in the room, and they should have comped me at least two nights to make up for it, which they did none of the above. Over the next 10 years they would have gotten tens of thousands of dollars worth of business from myself, family, and employees, and now I will never stay there again. Security was incompetent, the housekeepers are thieves, take my word and stay at the beautiful Phoenician hotel nearby.
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