My husband and I stayed at the Nikko for a week in early December, while he was attending a conference. The website makes the place look amazing, and I was very excited to be able to use the pool and the workout facilities.
We arrived at around 8pm, and had no trouble checking in. Without exception, the staff was very helpful, smiling and gracious. We went to our room on the 8th floor. It was small, but not ridiculously so, although from the floor map it was probably one of the smallest on the floor. The bed was wonderful - very clean, fresh (no bleach smell), and comfortable. The color scheme in the room was neutral, calm and relaxing. The large, flat-panel TV was very cool, although I agree with the other reviewer who said that it should have been high-definition. The rug was stained, and I found a nasty dried-up spider on it, and the room just looked a bit tired in general.
The bathroom was a complete disappointment. It was like a Holiday Inn from the '90s. The fixtures were so generic, there was mildew on the tiles, and the floor of the tub was stained. They really should put some money into upgrading the bathrooms. People expect it nowadays.
Possibly most disappointing is the fact that no mention was ever made of the $10/day charge to use the pool/gym. I guess it's not a really big deal, it just seems deceptive to me, and I don't like that.
This hotel is probably like many others, in that your experience may vary highly depending on what room you get. We got one of the worse rooms in the hotel, and I was not overly impressed. I'm sure the suites are beautiful and spacious, but they're beautiful and spacious in any reputable hotel. I'm more impresssed with hotels who go out of the way to make the experience a pleasure for EVERY guest, not just Lindsay Lohan.
Overall, I won't be clamoring to return here. I'm sure there are better hotels in the area. From what I saw of the 2 Marriotts in the area, they looked very nice, and our friends were happy with the Sir Francis Drake.
The restaurant downstairs, Anzu, was very good, and we had a nice dinner there. I would recommend it to anyone dining without small children.
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