Let's be honest. What do you really want. Price..Location. Just start booking this hotel right now. New York is expensive. The only reason I use a hotel in New York is because it is convenient to everything. I don't need a pool or lounge. 95% of the time when I'm actually at the hotel, I am unconscouis...sleeping.
That being said, I understand the reviews I read. The decor of the hotel was stylish. This includes the room. I was definitelly ok with the style. However, the room we received was the size of a large closet. The desk drawer handle was broken. Average cleanliness feeling. I could still see hair on my towel. Granted, it was my hair but if I was cleaning I would have removed it. It was an impression I received.
The staff is not rude. Most respond to you but they are not service oriented. I went up to the desk several times. They kept asking me to move to move to where they're desk was. I guess they weren't where their desk is usually. They don't immediately respond to you that's true. They'd rather finish their own conversations with other staff members than see what the customer needs first. Also asked for a cab, ended up hailing my own cab in the rain. It was annoying but I'm pretty independent anyway. Plus, it's pretty hard to hail any cab in Times Square especially when it's raining so I can understand why they didn't seem really enthusiastic about it.
The air conditioner was extremely noisy. I can sleep with noise if it's a constant noise but this air conditioner would be humming and then it would start another noise like rushing water or something. I fixed it by just turning on the fan instead of the air conditioning.
The fact of the matter is the place needs good management. But lets be honest if it did, we'd be paying a lot more for the room so I'm ok with everything. I would stay again.
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