We live quite rurally and often have trouble with deliveries finding their way to us, so I thought the drop pin feature would negate this. Not so, tonight I was told the “driver could not find your address, the driver has left your food outside your door”. The door to the address he couldn’t find?!?! The restaurant were super helpful and found a number for the driver but they didn’t answer. Restaurants have no direct access to Deliveroo so he could only give me the helpline number. They were no help at all! I’ll be given a refund in 5-10 working days! Now having toast for dinner at 9:45 pm. Never again!
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