I have stayed in Kimptons before and when I come to SF i usually stay at the Palomar. As this was Pride weekend and I figured it would be pretty hectic on Market St, I went with the Triton instead. It's a great location right by the gate to Chinatown and an easy walk to the BART. I was given a king room and yes it was small but nice and even on the second floor the noise wasn't bad at all. I stayed two nights and during the first I could swear something was in bed with me. And sure enough in the morning there were bites. But as I'd been out at Fisherman's Wharf the previous evening I thought maybe it was mosquitoes. Last night however, I wasnt feeling well so I was in bed by 8. And within a couple of hours, I had loads of bites on my arms and legs and even my face. I went to reception and asked to move and as soon as I showed them the bites, they not only moved me, but moved me to a king suite. Great, if I wasn't now paranoid about bed bugs! I know SF is known for having a bed bug problem but I was really disappointed that even the Triton had them. That the receptionist didn't seemed shock at all is also really disappointing. In the morning when I checked out, a different receptionist commented on how few people tell them when they see bed bugs. Sorry, but that's not really much of an excuse for having them and not keeping your rooms clean! I will be contacting Kimpton as I think they need to totally fumigate not only that room but probably the whole hotel! Oh and maybe train the staff to not dismiss your bites as mosquito bites - that didn't sit well with me. So overall, a great location and fair service but until they fix the cleanliness problems I won't be staying there again or any other Kimpton. Shame really.
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