I know this is a large property with a large staff, but as a business traveler I would have to ask what in the world management is thinking to have an Embassy Suites in this state of mismanagement. Starting at the beginning, I booked a two-bedroom suite -- supposedly with a king in one-bedroom and two queens in the other bedroom, plus a small living area. Pretty simple, right. But when we arrived we were told that this hotel had no such rooms and our only choice was a two-bedroom suite with one king and a queen and sleeper sofa. But that was not the worst at this hotel: The garage, which was quite expensive to park in, had trash everywhere and the elevator looked dangerous and reaked of urine. It just felt creepy to go into. The stench was terrible. That should have told us something. The hallways were dark and depressing. The rooms were not all that bad although not what we booked. But when it came to the breakfast area, depressing took on a whole new meaning. There was nothing attractive about the breakfast -- even though we haver had great experiences at other Embassy Suites. And there was just not enough seating. You just felt like you were on a crouded subway in the middle of New York when someone stood up from their seat and there was a scramble. I would think that even a beginning hotel manager could see the filth, smell the mold and urine, and fix those things. If they can't. there must be somebody, somewhere who cares.
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