we arrived at the New Yorker Hotel after travelling 18 hours from Sydney. My partner and I had paid for a "deluxe city view room" so upon checking in we were quite upset to see that our city view was in fact a view into someone's office about 1 metre away, and the deluxe room was not so deluxe. in fact, there were no working power points in the room, and I have no idea how the hotel expected 2 people plus luggage to fit into the space. I know that NYC rooms are small, but this was ridiculous. we couldn't even walk past the edge of the bed.
My partner phoned reception and explained that this was not good enough - we were here for 9 nights, had travelled 18 hours to get to NYC, plus I was spending my birthday here and he wanted it to be special. I could understand if they gave this room to a local staying for 1 night on business, but not to overseas guests for 9 nights. They explained that they could change our room in the morning and we were happy with this result.
The next day we changed rooms and were very happy with the outcome. It was actually what we had paid for! Great views of Empire State and Madison Square Garden.
After this incident though I felt that Reception staff were rude to us (because we complained?) and weren't very keen at all to make our stay enjoyable. The lady at Concierge was generally helpful but would sometimes let out a frustrated noise when asked to do something that she may have felt was too hard. The diner was great value and you could easily have breakfast in there without needing lunch as well, the meals were huge.
Great location for first time visitors to NYC but unfortunately don't think I'd stay again after a few not-so-good experiences during our stay.
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