We were booked at the Intercontinental Times Square through our cruise line for a pre-cruise stay. We were given a handicapped accessible room, though neither of us are disabled. It had this weird closet configuration which had the rod for hanging clothes only 36" off the floor, which meant our hanging bag drooped on the floor. The room location was awful...third floor, overlooking an intersection. It also had two queens, rather than a king. Others on our trip thought their rooms were spectacular - high floor, nice view of the Hudson, for example. So, I guess we just got a bad room.
Bar area is okay, though noisy, and the restaurant is adjacent to this noisy bar area. We only had a drink at the bar and dined elsewhere. The buffet breakfast, included with our pre-cruise package, was average at best and we had to hunt for someone to bring us coffee. We also were told there were no New York Times left (it was only 9:00 am) and they directed us to a convenience store blocks away, who were also sold out. When we returned to the hotel, another employee said there were NY Times available and he delivered one to our room. We gave him a huge tip.
I have stayed at the Westin, which is about a block away and it's much nicer.
hotel reviews