I am traveller from Thailand. My trip was on May 23-25, 2007.
I had reserved 2 King-Bed/Non-smoking rooms through Expedia.com with advance payment nearly 1 month before our trip. My itinerary number with Expedia is 119718076447.
Once check-in, the girl at front desk is very impolite. There is no "sir", "madam", "please" come out from her mouth. She said "show me your ID", "show me your credit card", "which room you'd like to get", "if you smoke in the room (non-smoking room), we will charge you 250 us$ for cleaning". She really look down my nose.
Then she told me that she has only 1 room King-Bed/Non-smoking availabe. she also told me that I had booked the hotel through the other and she can not help me anything. I need to select another room by 2 queen-beds or King-Bed/Smoking. Finally I selected King-Bed with smoked smell on those days. That makes me so upset with booking through Expedia.com.
My room number is 563. The room is not as nice as shown in the interactive.
The smell of smoke is terrible.
"Guestrooms in the 23-story Hilton offer city or theme-park views"?, see my attached photo from my room's window.
After 30 minutes, air conditioner started to generate annoying noise periodically.
The fitness room is very small.
The closest minimart shop is more than 1 mile away.
The buffet breakfast in Cafe' Sierra and those staffs are very nice.
The cashier is very friendly when we checked out.
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