Stay 4+1 night in this hotel in october. Overall a very good experience, as I had ambassador status I was upgraded both time to a high floor room, both time very quiete (I'm normally very noise sensitive). Room was very nice and well decorated. Bathroom it's just perfect with the big shower. Wifi was free due to the ambassador status. On the corner of the hotel you have the shake shack who server one of the best burger in town. Time square is just at one block
Now the two negative point for me. Check in was a bit long, the priority desk was closed, nothing unacceptable, but just a little bit annoying after a long intercontinental flight. The main problem occur when I left the hotel only for one night (going to DC and back to NYC at the same hotel) I ask the hotel if they can keep the luggages. They told me that for security issue (close to time square) they can't store luggage's (I will not discuss security rules, but what is the difference if I keep the room and store them inside?), and they have only a external solution (Schwarz Storage) near Penn Station open from 8 to 11 pm. I ask the concierge if they have another solution as my train was at 7am so before the opening hours, but they told me it's the only way, and I should bring the luggage the evening before. It's the first time I use concierge service, and I was expecting something else for this hotel standard (but maybe I have to high expectation). Well, I follow the advice and bring the luggage to the Schwarz location at 10pm the night before. I'm use to the european standard on luggage storage, and I was very surprise when I arrive to the location, a very strange place, dark, looks like a appartement and not like a storage room. They seems to do the pricing base on the face, and they charge me 3 days (actually it was only 48hours) because they does not count the hours but by day. I will NEVER store a expensive luggage their, and I do not understand why a hotel like IC recommend this solution, it's really not at the hotel standard, even backpacker will avoid this place.
I encourage the hotel manager to visit the Schwarz place and realize why the need definitely to find a better solution (I'm sure they often face this luggage storage request) and not sending customer their. Maybe share a storage room with the Barclay.
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