I really, really, really wanted to give this a 5 Star review but I just couldn't find enough to warrant it. I stayed here overnight on 4/26/14 for my birthday and overall was really disappointed by it all. I agree with what others have said..the price of the room is wayyyyy overpriced for no more than it is (And I stayed in a \"suite\"). \n This was my experience...Upon checking in, I was asked to wait because they though the room was unavailable, then about 10 minutes later, they came back and said it was?! The staff working the front desk were friendly enough, however not having ever been there, they really weren't the most helpful. I'm assuming there isn't a bellhop, because I wasn't offered one, and had to guesstimate where exactly to park. (The parking lot resembles one from an Apartment complex with no signage). Upon entering the room, the place reeked like disinfectant and all of the carpeting was damp. I'm guessing they had just cleaned them, but a warning would have been nice. The refrigerator in the room, which the website stated was stocked full of unlimited snacks, sodas, etc. actually wasn't stocked and all and the refrigerator didn't work. They charge the guests $20.00 for a \"resort fee\", however anytime you want that soda or snack, you have to go down to the front desk to get it ??! I checked in about 5:30, went down and let them know about the broken refrigerator, and about THREE hours later, they brought another one. Seriously three hours???? By the time they finally brought it, I just didnt care anymore. I was woken up at 8:30 the next morning by some staff member pounding on the door who had very broken English, had a cart and 2 AA in his hand, muttering something about he was there to replace batteries in something or other. Then went knocking on the next door. Please invest in some Do Not Disturb Signs. Overall the room itself was eh. The bathroom was very, very tiny. I had booked for two people yet there were only enough towels for one. And again, the whole I have to go to the front desk every 20 mins, kind of got old. The pool area, although very pretty, was full of locals \"just hanging out\" and the rooftop bar was inaccessible due to a wedding reception. These \"amenities\" they mention and a guest pays for seriously are virtually non existent and cumbersome. Upon Check out, I had a Gift Certificate to put toward the balance, noone on the staff knew what to do with it, and was going to charge me for the full room amount. I had to remind them AGAIN of the gift certificate. The front desk stated they needed to get a hold of someone with \"More authority\" so they would have to email me a receipt....I'm still waiting for that.\n Seriously, do yourself a favor, if you are gonna be staying in downtown Phoenix, there are much nicer places to stay that are worth the price you are paying. The Renaissance, The Westin, The Westward Ho..Just do yourself a favor and skip this...this certainly was NOT worth more than about 80.00 a night..let alone 200.00 plus.
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