Hospitality defined by apathetic and unfriendly staff is what you may experience at your stay here. I was in Chicago for a week, and my husband booked this place, b/c they have a separate living room and bedroom, as well as a microwave. We regretted the decision the day we walked in, where we were greeted rather unkindly by the front desk staff who could not crack a smile.
Anytime we contacted the front desk, we had to call back numerous times, as they took forever to answer, although February was no big busy month for hotels in Chicago.
The few times they actually got the phone, they were by no means courteous and hospitable. I don't think that guests should be made uncomfortable for asking for basic services or simple questions at a hotel. Part of the fee is for such services usually b/c the traveler is in a new place they don't know much about.
I will never visit this hotel again, and highly discourage anyone from staying at Embassy Suites in downtown Chicago.
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