The hotel is in a great location, but the hotel needs some help. I arrived late, and was told they did not have the King room I reserved, so they would have to give me a room with 2 beds. I had reserved a non-smoking room, but the room I was given smelled very strongly like smoke - in fact, the entire hallway did. Most of the buttons on the phone didn't work, but I managed to call the front desk who told me I definitely had a non-smoking room and they were unable to move me. People were clearly smoking in the adjoining room, and the smoke came right under the door. The floor did not appear to be vacuumed. I ordered room service, which cost $53 for a salad, a grilled cheese, and bottled water, and the food was horrible. In the morning, after taking a shower, I discovered that they had forgotten to put towels in the room. Most of the furniture was worn and dirty. I paid over $400 a night to stay there (which I know is not extremely high by New York standards), but it was definitely not worth it.
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