Just returned from a weekend in Chicago. Westin is a great location and the room was nice. However, corporate needs to pay attention to their overworked understaffed hotel. The gals at the front desk were very young and very inexperienced. Check in went slowly. Our room was not ready at 3:30 when we arrived. It was still not ready at 4:15. The previous guests hadn't left until 3. Really, I don't care. I paid for my room and was tired and ready to start my vacation, not wait in the lobby. We finally got a room with a view of Michigan Ave. the room was fine. Heads up, parking is $60 a night. Am I just out of touch or is this just extravagant? Chicago did not disappoint but I will not be returning any time soon.
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