This is the second time I stayed at this hotel. It was comfortable, reasonably priced, and the service was good the first time. That is the sole reason I gave it two stars rather than one. This time I waited for TWENTY MINUTES to be checked in. They had one person behind the desk and a woman standing three feet away at the Concierge desk. That woman bothered herself to answer the phone a time or two. Otherwise, she just stood there playing on her computer while we waited and waited and waited. Then Zach Gilford (Matt Saracen from Friday Night Lights) walked in. The doorman, to his credit, showed Mr. Gilford where the line was. (Mr. Gilford acted like a totally regular person, finding his seat to wait his turn. This review is not a fault to him.) The Concierge immediately sprung into action. She laid eyes on Mr. Gilford, then jumped behind the desk and asked me smoothly and sweetly if she could help me. I can't even imagine how long I'd have been waiting if Mr. Gilford hadn't come in. Never mind that the room doesn't have the furniture in it that is shown in the picture (making the room look bigger) or that I can't see out the window (my guess is that it isn't a window at all) or that I'm paying more for a smaller room this trip. I am appalled at a hotel that keeps paying customers waiting for twenty minutes (and again, it would have been longer) when an employee is playing on her computer until a television star walks in. Needless to say, I won't be staying at a Thompson hotel again.
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