My I-phone 6s suddenly stopped charging after 5 months, took it to CPW at Apsley for a warranty repair, was told it would be 7 days, but to allow 2 weeks!
After two weeks no sign of the phone or communications, so visited the branch. Phone apparently passed to Apple and could not be tracked and was told to allow another week!
TrackMyReapir website has never worked on any device I've tried for the entire time.
Loan phone was locked so couldn't add Apps, or contacts, couldn't receive work e-mails or use the maps.
Received text saying phone was being delivered back to store on Friday, but allow 48 hour. Visited on Monday, no phone. Apparently delivered was one package short. I was told that I had to wait 3 days to confirm it was lost. Received text on Wednesday say phone awaiting collection in Branch.
Visited Branch and no phone. Told by manager it was probably lost.
Eventually agreed it was lost and would give me replacement. No matching phone in Branch so had to drive 20 miles to collect phone from Bushy Arches, but not set up.
Was told I'd receive call from Area Manager about my complaint, but still silence.
Worst Service I've ever received.
company reviews