Granted there were three conventions at the hotel, but we reserved a room in the Royal Palms Tower and none were available, plus we had to wait more than an hour and a half past check-in time, in order to get a room. Our room in the smaller tower was small, but nicelt appointed, however, it had a leaking toilet in the bathroom. The wax seal needed replacing. We called the front desk around 9:30 in the evening and were placed on hold for 20 minutes. Then at 10:30, a maintenance man came to unclog the sink???? (Not the problem we had called about.). We placed a towel on the floor and went to bed. The next morning, I spoke to the maid about the problem. Shortly thereafter a mainenance man came to replace the wax seal on the toilet - problem solved. Perhaps this place is too large to be able to be well-run with attention to service?
hotel reviews