Was in Boston with my husband and son looking at colleges. Read about the Lenox on Trip Advisor and booked a room with high expectations. We were not disappointed. We got a good rate with AAA (about $200/night). At the hotel I asked for an upgrade and they put us in a junior suite. I admit, the "suite" is really just a larger room, but the service was so terrific I didn't mind. The hotel gives free bottled water, which I love. When the bellman noticed that there were three of us in the room, he came back 5 minutes later with an additional bottle of water because the room only had 2 bottles in the refrigerator. Without any prompting from us. This kind of attention to detail continued. I was waiting in the lobby for my husband one afternoon and a member of the hotel staff came up and asked if I wanted any coffee or tea or water. Everyone was pleasant and helpful and we definitely will stay there again. They have a special program for parents of college students in the area with increasing discounts for each year of college. Also, as a tip--the valet parks your car in the Prudential garage (valet is $43 a night). I went online and found a coupon for the Pru garage for $25/night so we self parked and saved some money.
I highly recommend this hotel. My only quibble would be that the foam pillows are rather hard (I am allergic to feather). An extremely minor hiccup in an otherwise wonderful stay.
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