I stayed at the hyatt for a short business trip in Chicago and wasn't too impressed. The hotel staff were very unemotional and seemed anxious to simply get you off and into your room in a hurry (understandable because of the events going on at the time). When I got to my room the internet service was slow, and for 13.95 per day that's just insane (at times it didn't work at all). Instead of sending someone to check why things aren't working I had to spend 30 minutes on the phone with an offshore tech service for the hotel.
The only good thing was the dinner at their restaurant, the scallops and seafood was lovely, but somewhat pricey. The worst part was how hollow and nosy the place was, I was on the 34th floor and could hear people talking and moving around as well as the traffic outside.
I normally prefer the W hotels and boutique places with better services and amenities, too bad the Hyatt didn't have any of that.
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