Gutted to have to write this as I've shopped with Marks Electrical before and they have been absolutely brilliant however my latest experience...not so brilliant. I ordered a washing machine. It arrived the next day. I removed the packaging to find that there were several dents in the side of it and the panel was slightly bowed, on one side as if something heavy had been dropped onto it. Although only superficial damage, it is damaged nontheless,still very annoying as I've bought and paid for an appliance which should arrive in pristine condition. I called their customer services who suggested I email them with pictures. I did this straight away, on the day of delivery.
They said it would take up to 2 days for a response. I am now over a week without any communication since my email. Fortunately, the washer works but it is not in mint condition, of which I feel I should be partially reimbursed by Marks Electrical for sending me a technically 'defective' appliance.
company reviews