When we arrive at the front of the Hotel, we were slightly confused. Where is the doorman or bellmen to assist with guest checking in? ..then we noticed to the left of the building was a single automobile entry way indicating to pull in for Hyatt parking. The guest reception is on the side of building rather than main front entrance. The Lobby itself was small in comparison to other Hyatt Hotels, behind the 6 feet wide reception counter were two ladies, very friendly and professional. We were staying only one night and was informed we could upgrade to a patio room for additional charge....so we took to room upgrade.
It is a spacious room had features to accomodate the disabled but it had a set of stairs that leads up to outdoor patio? Oh yes..the patio we paid as an upgrade. The patio had a rattan sofa, no smoking allow, no view at all, totally enclosed by walls and frosted glass BUT the people walking down the stair case from the upper floors has full view of our patio. Bad choice of upgrade.
The two double beds were comfortable but the housekeeping was poor. The shiny surface of the headboards were filthy, the two armchairs in the room were a bit dingy, there was a spot of dried pink foam left on the bath counter. Oh..and the bathtub curtains were NOT waterproof even with the lining secured inside tub, each time one of us took a shower water dripped heavy outside onto the floor.
This hotel has the "older" feel and both of my teenage kids felt a bit spooked by it. In my opinion, the Hyatt at Bellevue needs an update (was later told by check-out staff the update is in progress although I didn't see evidence in either hallways or lobby). I gave this hotel 3 stars because the reception staff and the bellmen were very professional, also they were kind enough to reverse the patio upgrade charge due to displeasure.
Overall, the pros were spacious room, great location and the availability of self parking. We paid over $300 (including taxes and parking) for a single night stay without the upgrade fee. Due to the older style of this hotel and the lack of value, we will not be revisiting this Hyatt.
hotel reviews