My trip involved two stays--upon first check-in, was assigned to room already occupied! Clerk tried to convince me that the person in the room could "not have been there" (well, DUH)..
Second Check-in---1 AM --I was given a room under construction...had to drag luggage all over place to get new room. Then at 4 AM was awoken by false fire alarm and was later told by staff that "it happens all the time" and nobody has fixed situation for past 8 years.
I wrote letter of complaint and so far, nobody within this company has responded...
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