We booked 4 tickets with KLM because the flight times were convenient and the airplanes new and I've never flown on a 787 before, so great. Outward bound leg was cancelled 24 hours before the flight because of mechanical difficulties of the plane GRZ-AMS, so we had to go via MUC on an old 340. The return leg was also changed which we only learned upon checking in exactly 24 hours before the flight. Now we have to go with Delta on an also old 777. When we wanted to choose our seats (as soon as the online check-in was open), there were no alternatives at all and we had to sit apart from our family members or pay 120 USD per pax for premium seats. Terrible experience, will avoid KLM at all costs from now on.
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