Stayed at this Holiday Inn for 4 nights last week while visiting our daughter in Denver. Lobby was very nice and front desk check-in went smoothly. Hallways were dark and dreary looking as we stepped onto the 7th floor. Room (close to the elevator as requested) was on the small size, but o.k. for just 2 people. Problems started the 2nd night; about 10pm my husband and I started smelling cigarette or cigar smoke in our room. Looked out into the hallway and didn't see anyone. Our room overlooked the patio and fire pit right off the pool, so we figured someone was smoking out there. (Whole hotel is non-smoking by the way!!) Didn't want to cause problems so we didn't call down to the front desk. Didn't sleep very well, since I am not used to that smell at all. We stay at non-smoking hotels for a reason! Came back to the hotel the 3rd day in the early evening. We smelled the same smoke smell immediately when we walked into our room. I turned right back around and went down to the front desk to report it. The front desk said they had had another complaint and were looking into the problem. They knew what room it was coming from, but the guests were not answering their door and it sounded like the shower was running! They told me it would be taken care of so I returned to my room. Could not sleep at all that night, stomach was very queasy from the smoke smell that had taken over our room. Front desk knew who I was and what room I was in from the very beginning, but never got an update or an I'm sorry for your inconvenience or anything from any type of manager. There was a sign in the bathroom stating it was a $250 cleaning charge if you are caught smoking in your room; I sure hope whoever was those two nights got charged $500 for a thorough cleaning of their room!! I will have to spend at least $100 on dry cleaning to get the smell out of the clothes that we had in our room that were affected. Walking back into the room on Sunday afternoon, you could still smell the lingering affects from the incident! Dissappointed that there was no follow-up on our complaint.
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