My husband and I checked in late one night and then checked out (including return of room keys) almost immediately when we found we couldn't stay due to a family emergency. The dishonest hotel staff promised we wouldn't be billed -- then falsified their records to make it appear that we'd been there until the next morning! Speak to a manager? What manager? He's "in a meeting" that lasts twenty-four hours a day, seven days a week. Enough said.
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