My family and me were supposed to go to Florida on Wednesday, we were at the airport waiting, it was almost time to board the plane but they delayed it. They delayed it twice!! Then after delaying it they canceled it. They didn’t have anymore flights until Friday so we waited, we woke up at 6 am to go to the airport just to find out they canceled it again. Every time they just say “go to customer service” or to “additional services” but the lines are huge. No one wants to wait there and take time out of their day just for them to reschedule the flight and then cancel it the day before or the day of the flight. Worst part is that they sent out our luggage to Orlando while we are still in Houston. So now we were left without luggage even though United Airlines told us that they will not send our luggage until we are sent out to Florida but come to find out they sent it out either way. So we are left without a plane ride to Florida and we have no luggage. I do not recommend this airline to any one. Crazy how United Airlines is supposed to be the best airline but they keep cancelling everyone’s flights and have horrible customer service.
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