I came to Dallas for a funeral. I had called 3 weeks or so prior, knowing this was coming. I wanted to lock in a cheaper rate by booking early. I was told that $76.50 was a walk in rate. When I made the reservation the day I drove in, it was about $10 higher. I arrived and found the double room does not have a refrigerator in the room. I was there for 4 nights, so I needed this feature. It was going to be $99 a night. I asked if they could please give me a break on the total price. The personnel said they would ask Mr. DeGuzman. And also told me when he arrives each day for work. I never could catch him. Finally, Alexandra told me he would speak to me personally about this and reach me. That never happened. It was disappointing. No follow through.
Then there is another thing I want to ask the corporation to look at or change, and that is the shower head. I realize hotels want to save water etc. But the pressure out of the shower head was really not acceptable for a comfortable shower each morning.
A couple of good points should be made. I hate to be negative only.. The hotel overall was clean. And I left a pair of black loafters at the hotel. Normally, I do not ever get articles like that back. I called a girl named Shenika and she was wonderful to follow up on this for me. She found them. One shoe had gotten separated from another but she was good to research this and keep them until my boyfriend could go and get them. I hope someone in upper management reads this so Shenika can be rewarded for her customer service. THANKS!
We do stay at LaQuintas nearby. Mainly have been at Decatur, TX and in Denton, TX locations. They are wonderful.
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