We spent 4 nights in a Deluxe Suite with a King Bed at this Hotel. When we first checked in, we were given a nice suite on the 7th floor, with a view of a parking garage. I immediately complained about this, and they changed us to another suite, on the 14th floor, which was not as nice as the first one (had a smaller bathroom), but had a nice view of the city, including the Hancock building. From there on...
Room: The Deluxe Suite was nice, but not as "deluxe" as I had expected. Some of the furniture and the walls had signs of wear and tear. There was not enough closet space for people who are travelling with a lot of stuff (2 suitcases), and we had to place clothes just about everywhere. At some point we even had to use the cupboard that contained the mini bar to store some clothes. The bathroom had a nice glass enclosed shower, but a very small bathtub. The amenities were standard, nothing special.
Service: Though we had been told that we were going to get a nice surprise for our aniversary (which took place while we were in Chicago), we did not get anything, which dissapointed us. Otherwise the staff was friendly and helpfull. However, I must note that there seemed to be an issue with the drinking glasses in the room: we used the glasses from the mini bar one night, and left them on the living room table. The next day, the maid cleaned the room, but did not touch the glasses. Maybe washig glasses is not part of their duties...
Value: We paid about $400 per night for the suite. I don't feel that it was worth it, primarily because all the suite gave us was a little extra room, but no extra bathroom space, no extra storage space. I do not feel that this was a great value for money.
Cleanliness: No issue. We did not find anything wrong in this department.
Overall: A very nicely decorated hotel, with a near perfect location. However, the "luxury" suites are not that luxurious. Try a room on the upper floors so that you can enjoy the view.
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