I booked a room here for one night, 3 days in advance, upon recs from 2 friends who had stayed here. (They had gotten the 2 week in advance $89 special, but I was looking at $200ish). There were limited rooms available so I chose a "sun-filled, 200 sq ft " Executive room, King bed with either poolside or city views.
After check in, we rode the elevator down to our 3rd floor room (note other reviews, lobby is on 4th floor level. ) The room given us was a 2 room suite- double bed in one room with a pull out sofa in 2nd room- in a corner of the hotel with nary a window. Having read about these rooms and others experiences on TripAdvisor, and having my confirmation papers with me, I immediately sped upstairs to the front desk.
Check in lady was unblinking, unapologetic, stone faced when I told her exactly what room type I had been confirmed for and this was not it. She gave me keys to another room on 7th floor, it was a king Exec room, "my city view" being a view across the interior of the complex to the other bank of rooms closer to M street. Well at least we had a window and were not going to be in the room that long. (Checked in at 4 and out at 9 the next morning)
Our room was okay and clean enough for one night, but like others say, tired and a bit dated describes it. The TV..REALLY..it is old , like VCR old. How much is a flat screen that could be purchased in bulk these days? The AC worked well in our room but it is old and loud--carpets worn and faded.
Other than the front desk clerk, we found other staff to be friendly and helpful- from the parking staff to the cleaning ladies we passed in the hall. The location in Georgetown is excellent and we were able to easily walk to dinner, grab yogurt for dessert, and hit Starbucks the next morning before checking out.
I will return here if I get a cheaper booking price, but will be very insistent upon them honoring their reservations. Thankful to TripAdvisor for being made aware of possible issues.
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