I'm a Marriott rewards member and not one of my requests were acknowledged at check-in. I even called ahead to make sure I got a high floor since this hotel accepts animals and I was told they generally keep them on the lower floors. So of course at check-in, I'm given a room on the first floor and cant be moved until morning since they are booked-up. There were so many problems here I can't even imagine trying to detail everything in one review so i'll be brief. Front desk was a bit scatty-boo and un-organized, elevator broke during our stay and was never repaired, our card keys only worked once and a while which is really awesome when you need it to get into the parking lot (so yea, cars are waiting behind you and your stupid card wont work). The room layout is the most idiotic thing I have ever seen. Our room had two bedrooms with one bathroom that is only accessible through the master room. VERY inconvenient for anyone sleeping in there, it was so annoying. Housekeeping rarely ever did anything to our room and would never refill or replace anything. I had to call the front desk to get tissue replaced and after 2 days it was replaced. I requested additional pillows my second day there and those didn't even show up until day 5. That's just to list a few things that happened. This hotel truly made me give up any hope of salvaging our stay. I hated every moment spent there. The only redeeming thing this hotel had was the breakfast, it was great.
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