This airline is unreliable. They will make you late, make you miss your connecting flight and leave you to sort your problems out at your own cost without any help. Unbelievable. It cost us an extra $248 to sort out flights because their plane had a technical issue. Their problem, their fault they admitted. They promised to compensate at the airport and then later using fine print reneged on their responsibilities. Of all the 20 international flights that arrived in Auckland the same day theirs was the only one more than 10 minutes late. They were 2 hours late. We were stuck for an additional 4 hours at Auckland airport before we could get a new connecting flight. The plane was chocker, not a spare seat, they were getting the best part of $2000 a seat and they still couldn't find a measly $124pp to compensate us for their screwup/
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