The hotel is very beautiful and nice location. However, when we arrived, with our daughter they put us in an incredibly small room for 3 people. The front desk people were not very helpful and told us sold out. After persistence, we were given another double room, it was not an upgrade, which was much better and what we should have received originally. They were understaffed at the front desk and have no concierge so getting any knowledgeable advice has been challenging throughout our stay. Both days upon return our room was not cleaned, once at 2:30 and once at 5:00. The front desk told us they were understaffed because of a holiday weekend and not friendly at all, again we had to persist to get room cleaned. Thank goodness for the bell staff. They have been the shining stars during our stay. We have stayed at Kimpton Hotels before and not had these frustrations. Beautiful Hotel but not properly staffed. ( also asked for a softer pillow and was told not available)
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