My family and I came from a long 12 hour long flight from overseas, which was also American Airlines (went smoothly) and when we landed in Dallas it was supposed to be a short 2 hour layover before heading to Austin. Turns out the flight kept getting delayed and delayed over and over again whether it was technical issues or due to not having a pilot to operate the plane. Originally was going to depart at 6:00 pm, was now delayed to 11:50 pm. Unbelievable. Service was mediocre at best, but overall extremely chaotic and unorganized and it would have been better to have put my money in a more competent airline. We have stayed at the airport for over 7+ hours. Please put your money in a better airline, just because it’s cheap doesn’t necessarily mean it’s worth it.
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