Sydney to Gold Coast. I received an email saying that my flight was delayed and when I got to the gate they said it wasn’t and that I missed my flight although the door to the plane was still open and the rail was still attached. While I was talking to staff at the gate she starts arguing that I’m not checked in which I was and after checking and she finding out that I was she tells me they offloaded me and while I was talking to her she tells them to close the gate. After sending me to 3 different people and talking to the customer service over the phone they tell me there’s nothing they can do and the ticket is not refundable and if I want I can purchase a new ticket.
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