Singapore used to be my favourite airline . i didn't even mind the stopover in Changi when i flew to Bangkok - there is always something to do and i used to keep some Singapore currency in my travel wallet to buy a meal etc.
This time i booked for myself, my partner and my two teenage children. - all on economy. i received an upgrade offer to bid for a premium economy ticket on the BNE SIN and SIN _BNE sectors. I have had an industrial accident and i cannot walk easily so my intent was to go Premium Economy and my partner and the two children fly economy. I know that makes me an *****, but my wife suggested it.
Anyway, apparently because i was the lead ticket holder the price i bid for an upgrade was increased by four passengers . not just for my self .this was also the case on the return flight.I admit i did not read all the small print.. I rang them for both flights and was told i should have read the small print and that there were no refunds. Singapore Air also told me that it was out of there hands because another subsidiary company ran the upgrade auction so Singapore Air washed their hands of it. Even though i am a pensioner it made no difference - i felt like a fish on a hook.
Also, apart from the bigger screen and noise-reducing headphones there not much benefit for us to fly Premium Economy. As somebody who is large i keep on being told that we fatties should fork out extra for an upgrade to Premium Economy but the seats are no wider and because there are metal, unmoveable armrests it is even more uncomfortable than economy. The meals are exactly the same as in Economy and we must join the queue for toilets down in economy.
Now i have a dilemma - Even though i still rate Singapore Air and Changi high but should i boycott them from now on for the unsympathetic way they treated us.
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