My boyfriend and I stayed here for a 5-day weekend. We were looking forward to staying at the "Sheraton Suites". But we were disappointed. First impressions are everything.
1) Lobby: Nice and clean, friendly staff, good concierge with tourism info. Free internet access and printing in the business center. Bad: Business center is not a room, but a cubby hole right next to the registration desk, and wide open - no privacy or noise reduction.
2) Parking: Insufficient self-parking available. We almost didn't find a spot some nights. Bad: $12/day parking rate for guests? Terrible.
3) Room: Spacious, view of the higway and all of Houston. There was a sitting area and small kitchenette with a sink and refreigerator. Bad: Couch looked like it was thrown away as a garage sale reject. It was old, tattered wool, and the color of your grandmother's mustard carpet in the 70s. It completely made the entire room look old. And the bed was stiff and itchy so we requested they change our sheets daily. There was no microwave, even when we requested one, they didn't have any to give. (What's the use of a kitchenette without a microwave?) And the best part, when I turned on the sink, the faucet blew off and water was everywhere. They came in cleaned it and offered to comp half our parking fee. Unbelievable.
The only good thing is that we didn't spend much time in our room. We were out and about most days. But still, we won't be staying here again.
4) Restaurant: We didn't try it, but it looked good and busy on most days.
5) Fitness center: The best part of the entire hotel, although it needs a machine for abs.
6) Location: The second best part. It was right around the corner from the Galleria, next to many restaurants, and right next to highway 610.
All in all, it was ok, not good, but ok for the price - we booked through a package, so we didn't pay anywhere close to the going rate. However, not at all a bargain considering we felt like it was a Motel 6 instead of a Sheraton, but you get what you pay for, right? I was highly disappointed because I'd stayed in Sheraton Hotels before (and paid much more) and never had I had the kind of experience I had here. It felt like we paid for the Motel 6 or the Super 8. Now that I've been to Houston, I realize there are better options available nearby.
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