AFTER 119 DAYS ME AND MY PARTNER HAVE FINALLY GOT INTERNET SERVICE!
Do NOT trust NOW they are a scam company and simply do not value their customers.
After 119 days from our planned 'go live date', over 9 excuses as to why we haven't 'gone live' - 4 visits and over 30 phone calls later we have finally got internet service as of the 17th November, but wait there's more...after being told time and time again by representatives of NOW that we would be on the auto compensation scheme promising £5.06 (give or take a £0.01 as memory fails me at this point) we are first told we would get nothing, NOW went on to blame Openreach, said they would chase them up and find out why I am not getting what I deserve and ask them to revisit this.
I then got an email from NOW saying 'we have decided to offer you £20 as compensation and good will gesture'.
I called up to ask how I can escalate this and was sighed at repeatedly while being told there is anything we can do apart from get the complaints team to email you and you'll hear from them with 72 hours.
Still absolutely nothing from them, disgusted and appalled is an understatement.
I will be requesting all of my call recordings and notes that are on the system and taking this further.
What a disgusting example of how how do business and how to treat your customers.
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