Let’s start with the highs:
Perfect location just off the 16th Street Mall, within a very short walk of historic Larimer Square and a gaggle of nice restaurants, a slightly longer but still short walk to bars and clubs, and an even slightly longer walk but still short walk to Coors Field.
The hotel sparkles. Everything is new and modern.
The exercise room, besides having state-of-the-art workout equipment, also has a basketball court!!! The pool is on the 4th floor and is an indoor/outdoor pool that is amazing at night with its blue lights and downtown view.
The rooms are very nice— spacious, HD flat screen TVs, nice bedding, comfortable bed, modern amenities, a ledge to be able to sit in the window sill and look at the city and mountains, renovated bathrooms, etc.
The lows:
The staff, from the valet attendants to the desk staff, seem to be going through the motions. Not a lot of joy with the staff. Only the room service staff, all who spoke with foreign accents (NOT a problem), seem to enjoy their job. I saw management numerous times and didn’t even get so much as a smile (when you’re paying a lot for a hotel, you expect some happiness, this isn’t a Motel 6 after all).
The pool is chilly, even for summer time. If it’s a cold night, with the indoor/outdoor design makes the water cool quickly. Normally this wouldn’t be an issue if the hotel has a hot tub, which they inexplicably do not!
In an effort to be more “green” the hotel utilizes the in-room TVs to find out information about the hotel (instead of a traditional book/folder). HOLY COW WAS THIS A PAIN! The menu is complicated and non-intuitive. It takes MANY clicks to find out what floor the pool is on, to order room service, or to find out what time is checkout. The TV information is an absolute train wreck! Be prepared to get frustrated if you need to find out any basic information about the hotel. And as an added bonus, if your remote isn’t responsive (which many hotel remotes are not), you’re hitting the buttons numerous times just to change menus. I’m in my 30s and tech savvy and found it annoying, if it were my parents or grandparents staying in the room, there is no way they’d be able to order room service. Just an awful system.
The room service charges are crazy overpriced. Be prepared with the 22% service fee and $3 delivery fee.
There are not table and chairs in the room (besides a work desk and chair and a love seat), so if you order room service and there is more than 1 person in the room, be prepared to get creative on where you’re eating and what you’re sitting on.
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