I noticed that my local CPW shop had an offer on for the Google Pixel 3 with a free Chromebook worth £199.99. So I popped inside to look into buying one as my own phone was on its last legs and i really needed a replacement. I was told it was the last day of the offer so I decided on the best tariff and went ahead and bought the Pixel 3a XL. At the end of the sale I was told that the offer finished 3 days ago and i couldn't get the Chromebook(i was told it was being provided by Google so nothing to do with CPW). I complained that this offer had been falsely advertised and explained I needed the phone as my own phone was unreliable but i would take up my complaint with their head office. Head office told me it was up to the store manager to deal with so after contacting him he was unable to offer me the laptop(he offered £50 refund) and he wouldn't even cancel the contract. I contacted Google about this issue but they have told me the offer had nothing to do with them. I have experienced the worst customer service ever with The Carphone Warehouse.
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