Loved the location of the Westin, and the room was done nicely with the Heavenly bed and showers. A tad small, but I think you get that when you are downtown in an older city like Chicago. Would have given a higher rating, but the service was just terrible! And I don't usually care about things like that. However, after being assured that my two separately booked nights had been linked in the system, we were locked out of our room for 30 minutes while I waited in a line full of customers with complaints, just to reactivate my key card. Then, when asking for a later checkout time, I was given enormous attitude and basically hung up on. So we had to leave our bags with the bellman while we wandered until our flight out; when we returned to the hotel to collect the bags - one was not even tagged and they were in separate places. I would definitely stay there again because of the location, and quality for the price, but the hassles just put a bit of damper on my vacation weekend.
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