I stayed here for a conference recently, which means I wasn't actually at the hotel very much. When I arrived, I was very impressed by the room. It's nicely laid out and furnished, the beds are extremely comfortable, and the rooms were extraordinarily soundproof. (I never heard any other guests.)
However, I was disappointed with the level of service. Upon arrival, 8 p.m. Phoenix time, 11 p.m. Eastern time (which is the time zone my body was functioning on) I was ready to drop into bed. However, I was unable to do so because the pillows were down, to which I'm allergic. It took an hour and four calls to housekeeping for the pillows to actually appear, upon which I learned that my duvet was also down. At that point, I was so frustrated and exhausted I just didn't care and preferred wheezing to going through the whole rigamarole again to get another duvet.
I was also frustrated with the linen service. There was no sign in my room about hanging up your towels to avoid having them washed, but I hung them up anyway, hoping housekeeping would get the point, as I couldn't find any sort of a card or note to leave. On the last day of the trip, a coworker mentioned she'd gotten a $5 coupon to spend at the restaurant for every day she'd requested her towels and sheets not be replaced. That night I hunted around and found one pamphlet underneath the nightstand about this, but it was too late for me to use. This was very disappointing to me.
The only other downside was the room was shy on amenities: There was no way to play my iPod (an iPod dock has come standard in any hotel of this level I've stayed in over the past few years), the shower was extremely slippery (the grippy pads were wearing off), and I never seemed to be able to get my room card in the elevator slot fast enough to make it to my floor on the first try. And Internet (even wired Internet) was $15 a day.
As I said, the room was nice, convenient, and restful, and the water was hot. As this was a business trip, I wasn't in the hotel room that much. It just needed to be functional, not luxurious, which it was, despite my few frustrations. The location was excellent (right near the convention center) even if my view (of the next bank of hotel rooms) was disappointing.
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