The customer service at the gate in Atlanta GA on flight AA 2591/02 going to Miami July 2nd around 1:00 was so horrible I don’t know how they have a job there. I have worked in customer service for 15 years and I have never in my life spoke to a customer in the manner this lady spoke to myself my husband and my two children. She was extremely rude and her comments were unnecessary. We were flying standby. Once boarding started, I walked to the counter to see if any standby tickets had been cleared. She said no. So I proceeded to step to the side and continue my phone call with Carnival cruise line to let them know we are arriving late. Not even 3 minutes later my family is calling my name for us to board. As we were gathering our belongings and walking up to the boarding gate she yells to me and my family, y’all moving pretty slow to be on standby, and says to me you was just up here asking if you were cleared but you taking your time. She made my 7 and 12 year old very uncomfortable when she made those remarks. It takes a lot to upset me but she pushed that button so quickly and doesn’t deserve her job with AA.
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