IHaving read the reviews of The Sanctuary, I was really looking forward to staying here for my first trip to NY. Sadly, it was a big disappointment.
When we arrived we were taken to a room on the 4th floor which was incredibly small. I'd heard rooms in the city were compact so it wasn't a huge issue but having the shower at pretty much the end of the bed was taking compact to another level.
The staff had left a cup cake and birthday card in our room for my birthday which was a lovely touch but this was the only positive I can think of for our 5 day stay.
We were woken up for the first two nights by someone playing loud music in the room next door. The first night we put up with it but by the second, we complained and got moved to another room. The hotel were a little bit put out by this and said we should have just knocked on the door and told the other guests to be quiet. I don't really think it's our responsibility to do this.
On our first night in the new room, we were woken at 5am by a woman screaming and knocking on all the doors. Once her friend had calmed her down, she and the security guard were laughing and cuddling outside our door for an hour. Don't you just love a room outside the elevator... not to mention the incredibly loud air con that doesn't ever turn off.
The breakfast was adequate but by the 5th day I was bored to tears of croissants. I know it's free but a variety of pastries would be nice.
I notice a lot of people have said how friendly the staff are. I have to disagree. The constant welcome party everytime we came and went through reception was annoying. It was fake and by the second or third day we'd had enough.
On leaving the hotel at 7am, the doormen asked if we wanted a taxi, we said we'd get our own as we were fed up of tipping and he just left us there to carry heavy bags down the stairs. I don't know why they stand outside continuously if they don't want to help anyone.
Never again. I came home feeling exhausted after 5 sleepless nights.
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