Only because you don’t do zero stars !
Hurrah it feels like my birthday ! 18 months of being stuck in a contract with these lying rats, but first thing this morning I gave these wasters the 30 day’s notice they required, what a great way to start the day.
I’ll give you a warning folks, have absolutely nothing to do with their lying door knocking sales people. This particular fella told us a pack of lies, they (VM) supported him.
At the outset we were sent a self set up kit, unfortunately they sent the wrong stuff and we couldn’t be set up. It then took a week before one of their engineers could come out and resolve the problem. Consequently we had no service for a week, but believe it or not they charged us for it, no refund, no compensation.
We were previously with Sky and we required a hub plus an additional router, they lying salesman said no problem we’ll make sure you get it. The engineer, he also confirmed that we’d need the extra router, 18 months later we are still waiting for it, what a way to treat customers eh.
During the 18 month period we’ve had useless reception/signal to the rear of the house, we have approached them several times, no luck but they did try to sell us one, it really beggars belief.
But to day is a lovely day, we’ve cancelled our home service and as the contracts have come to an end we’ve cancelled our business service’s, our business phones (6) and our three children’s services, all of which we pay for.
I run three large businesses, each one deals with the general public on a day to day basis, if I had given our customers the customer service you’ve given us I’m pretty sure we’d have none.
We put many reviews on here, mostly they are positive reviews, I’m a fan of Trust pilot, I have never had to put this type of review on here before, take heed folks.
M Dodds (Proprietor)
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