I stayed at the Fairfield inn & Suits for one night. I redeemed rewards points for which I would like to be reimbursed. The service and the rooms are absolutely horrendous. I will never stay here again. The hotel is a converted bank. The lobby is very interesting as it has the original marble from its days as a bank. That's where the ambiance ends. I should have known there issues. The hotel manager asked a guest if the hotel were the best Fairfield in ever, the guest replied "That remains to be seen". Well it isn't. The property is non-smoking however, I was given a room that the previous guest obviously smoked in. I was moved to another room. I asked for extra firm pillows. It took more an hour to receive them. A security guard showed up with 2 pillows without pillow cases. When I asked about them he told me he wasn't told to bring pillow cases. I asked him why he would bring pillows with no cases? He finally said, this wasn't his job, he just asked to bring the pillows. I called the front desk, who apologized. An hour later a police officer came to my door with the pillow cases. Imagine my surprise. After all of this it turned out the bed was uncomfortable! The next morning when I mentioned it to the staff, I was told that the police officer was assisting because there were no housekeeping staff on duty. I will never return to this property nor can I recommend it.
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