Traveling from Norway and stayed here for one week.
This is a beautiful hotel, modern and sleek with very large room.
I have nothing bad to wright about the hotel and room itself it is al what you expect and more
The main problem with this hotel is the service. or lack of it.
Everything you want from ice cubes to other amenities you have to order room service,
But when we have to wait 4 hours to get some ice cubes that is to long. Other time it takes 5 minutes. But we find out if you order room service early in the evening it is going to take ages but if you order it early night it takes only couple of minutes. The concierge would charge us up to 150 extra dollar for ordering Broadway ticket , that is way to expensive when British 5 star hotel do this for free. The refrigerator they told us will cost 27 dollar each night. But when i read the reviews here i just wonder if they treat people different because some payed 25 dollar each night for the refrigerator, and some get it for free. This is not good!! And to the end we where disturbed 3 times in 2 hours period the day we where checking out from 8 am wondering when we are checking out, Is that a way to treat the guest after a long stay?
But the hotel is perfect. With a perfect quiet place and plenty of good restaurants nearby such as pj clarks, Blu smoke and Harrys italian.
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