My family and I have taken short excursions to San Antonio many times, over the past 12 years or so. We've stayed at many hotels in the downtown area. In my opinion, San Antonio has changed, and not for the better. But that's another story. This hotel is pretty much what all the hotels, on the Riverwalk, are now.
The hotel gives you a good first impression, but for us, that's all it had. $30 to park per day or $15 at the seedy looking lot across the street. Plus $5 tip for the valets to park it or get it each time can add up quick. $5 bottles of water in the room, No free internet in the rooms, $16 movies. Ridiculous prices on room service. These are all normal for hotels in S.A. I don't think that I'm cheap, and don't mind paying a reasonable price for things. But I can't stand being "nickel & dimed", also... really.. c'mon it's San Antonio!
When we got there we were moved into three different rooms for various reasons like the AC not working (106 outside) plus the window was about to fall out (4th floor) or what smelled like a dead cat stuck in the wall. Told the guy about the window & he said "thanks for not messing with it, we're waiting on the window man to fix it, I wouldn't want to be walking beneath it." They (supposedly) made up for the inconvenience with $75 worth of hotel vouchers.Entering the new room I notice that one of the $5 bottles of water in the room has been half drank & there's a used bar of soap in the shower, the mattress on the bed looks like it had been used as a changing table at a daycare. Also, the hotel doesn't have a direct entrance to the Riverwalk, that I saw. We made it through one night, but canceled the next night to go elsewhere. Checking out, they had no knowledge of the $75 vouchers and would "check into" refunding the money for the 2nd (canceled) night. Also they looked as concerned about losing our business as a Wal Mart might miss losing a sale on a pack of gum.
My advice: Stay downtown, off the Riverwalk, near a trolley stop.
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