This hotel leaves me wondering what business they are in ??? It was apparent to me they are poorly managed. The front desk is actually amazing and clearly places operational convenience over old fashioned good hospitality. We requested consideration for an early arrival when making the reservation, but upon arrival, found no one had even read it. The nice folks behind the desk are friendly..."You guys" check your luggage (Robot Response). "We don't guarantee the room will be ready until 3:00pm". So, we checked our luggage and left to enjoy the city. Arriving back at 3PM, the desk clerk attempted to verify the availability of our assigned room by making calls over a fifties something walkie-talkie. Now we were thinking this looks like a "used car lot." In most hotels this is done out of the site of the guest and much more efficiently. Incidentally, the clerks are not in uniform, open collar shirts looking more like someone you would find in your neighborhood hardware store, not a New York hotel. The clock behind the desk was missing the dials. Then there is the game of who will be offered a glass of champagne or water, but that appeared to be sheer luck, we were not lucky.
Now, onto the room a "Superior Plus King” Very spacious two room jr. suite Room 803. The bed is GREAT... LCD's in both the parlor and bedroom and a Bose radio a real plus.... Good recessed lighting. Room appeared to be recently decorated and had some nice features like the milky white glass doors throughout. Pathetic lack of attention to guest conveniences... drawer space, closet space and the worst the bathroom. Although very pleasing to the eye, the bathroom is hardly big enough to breath in. There is no room for even the most modest needs for a guest to shower and dress. My shaving kit had to either placed on the floor or in the nearby bedroom. The rain forest shower head was a welcome find. The carpet is old and worn. The mini bar fridge had no space to keep anything cool. The guest room floor hallway is about half as wide as normally found in hotels leading me to think this building must be an apartment building trying to be a hotel, but failing in most areas.
There are nice touches... the complementary new paper in the Sunday New York Times and the coffee/tea station off the lobby. The location is great and an easy walk to Saint Patrick’s, Fifth Avenue Shopping, MoMa, and Rockefeller Center etc.
The would be a really great hotel to come to for a one night sleepover after a night at a club or out partying. We are over that phase of life and desire more attention to creature comforts over flash and dash. Just go without expectations and you could possibly enjoy the experience.
Good luck.... we may go back if the rate is really great and for one night only.
Just one last note, the bellmen can be both good and bad. They can be standing at the hotel front entrance and ignore you, as if you are invisible at times.... and at others, greet and acknowledge you as anyone would display hospitality.
hotel reviews