From the time we walked in the door it was nothing but horrendous. I have stayed at 4 diamond resorts before and this place doesnt deserve its ratings at all. They first gave us a hard time about bringing in our cooler. After taking it back to our car and finally getting to our room, we noticed that there was still garbage in the garbage can, the carpet was stained and dirty, the windows had smudge marks all over them, and our toilet had blood on it! Needless to say we were disgusted and would have left but we were meeting friends for the weekend. I ended up asking the housekeeping person in the hallway for some cleaning supplies so I could clean it myself because I didnt trust them moving us to another room. We ordered room service with just a simple fruit plate and it took an hour for them to bring it up. The hotel doesnt even have a pool and the staff are not very customer service oriented. When we checked out we notice they charged us for something in the mini bar because we picked something up out of it and put it back. There are sensors on the mini bar so make sure not to touch anything or you'll be charged for it. All in all, I felt like they tried to nickel and dime us for everything in the hotel. This is fine for a nice hotel, but this place has detroit scam written all over it. The casino is full of trash as well, including the people in it. Not worth the money at all, especially because of the filth. Im never going back again!
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