Toronto to Honolulu. I was threatened of cancellation 3 times and had to re-purchase my ticket each time thanks to some flawed algorithm the airline uses. I received emails stating that it was potentially a fraudulent purchase, and I needed to come to the airline in person to show ID, otherwise, I would be cancelled within 48 hours prior to travel. I was not refunded any money either, just informed of this. Because I was traveling with a young child and a party of 4 others, I had no choice (otherwise I'd have bought another ticket with a different airline). I drove 2 hours out of my way in order to do this, and when I got to the airport the Air Canada representative told me I had to repurchase the tickets. I told him I was not refunded, and he insisted that "the money was on its way." This was 3 weeks ago, so essentially I paid double for my tickets and had to drive way out of my way in inclement weather to do so. This is the worst airline ever - unethical, irresponsible, and fraudulent.
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