Our first experience with this hotel was not great in June 2011, and I wrote about it on Tripadvisor. The person in charge of customer relations for Hilton Chicago contacted us and asked if we would be willing to come back so the hotel could try again. We just got back, and let me tell you, it was a totally different experience!! The difference began at check-in. The person who assigned our room to us, Carsserra, made sure we had a wonderful room at the front of the building facing the lake. It was not in one of the "recessed" parts, which I believe amplifies the street and traffic sounds, and it was MUCH quieter than our previous room. The view was breathtaking, as we could see sunrise on the lake, and all the way from the Navy Pier to Soldier Field! One of our previous complaints was that there was no safe in the room, and the windows were not sound-proofed. Now the 12th floor rooms have a in-room safe AND sound-proofed windows! The room decor was no longer dated, now it was fresh and modern, as well as very inviting and comfortable! Desiree, who works in the Executive Lounge, remembered us and made us feel very welcomed - AGAIN this trip. She is a hoot to talk to, and excellent at her job! (Thanks for the chocolate chip cookies!)
The location was and is still great, and we took full advantage of the proximity of public transportation. We rode the blue line CTA from the airport to within 4 blocks of the hotel, Jackson Street stop. That saved a $40 plus tip taxi ride! Order your CTA full day passes online before your trip - it will save you time and money to get 1, 3, or 7 day passes. They work on the busses and the CTA trains. It is also super easy to get to Wrigley Field from the hotel! Just walk down to Harrison stop, which is a block behind the hotel, take the red line train, "Howard" direction, to the "Addison" stop. You get off there, go down the steps, turn right, and you can see Wrigley field!
This hotel is taking all the suggestions it receives seriously, and in my opinion, it is trying much harder to make the guests' experiences at the hotel very positive ones!! We want to applaud Hilton for taking this "next step" in customer service by inviting us back! We had a wonderful time and are happy to let Tripadvisor readers know!
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