Let me first state that the renovated room is very beautiful. You can find all the beautiful features stated in other reviews. These upgraded rooms and the service offered at this hotel are the reasons that I will stay at this hotel again in the future if the rate is acceptable. However, there are some issues during my stay.
I booked a room with a conference. The rate was very reasonable and the internet was included for all the conference attendees who stayed at this hotel. The check-in was very quick; got a key but no paper to sign and was told that internet was included. Being a platinum Gold Passport member, I usually got free internet. Thus, I assumed that the hotel did have my GP member. I found it otherwise when I saw the bill before checkout. This also explained that I was not offered an upgrade to a higher floor room. At the night before checkout, I complained to front desk about the slow internet and too-bleached towels. I received a complimentary breakfast for the next morning without asking for. However, I found at checkout that that person did not put this offer on my room. I explained to this different person and was quickly credited for the breakfast. Even though I was assigned to a 10th floor room, the water from the shower is very slow. I did not have this problem in other days when showering before 6:00 am. One more thing is that you should get a breakfast somewhere else if it is not included in your rate. It is expensive (but good views from 36th floor) and the fruits are so so.
Why do I give it a five stars? It is the unbeatable location and the service!
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