I stayed at the Luxor in the past and had a great time but when my boyfriend and I went last month it was horrible. I reserved (and put a deposit) on a non-smoking king sized bed in the pyramid. When we checked in we were put in a double queen smoking tower room. After calling the front desk to complain they told us that they'd hold the correct room for us the next day but we were SOL that night. So the next day we have to repack everything and cut into the middle of our day (we had to get the new room at 2pm). \nThat night we wanted to order romm service but had no menu. We were downstairs so we asked for a menu and we were told (very rudely) to go back to our room and call room service to bring one up. About 45 minutes later we got the menu. The selection was great but we got the food pretty quickly and it was very good (hence the two stars).\nThe next morning a housekeeper came barging into our room at 8:30am because our room did not come with a do not disturb sign and we forgot to use the deadbolt.\nThen our last night there some drunk guy came banging on our door - I guess he thought it was his room - for a good 10 minutes. Calls to the front desk did absolutly nothing.\nI wrote a letter to the manager when I got home because I was just too pissy to say something while check out and I still haven't heard anything. I will not be staying there again!
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