Jackie Franks checked us in. She was the friendlest check in staff I have ever had. She went above and beyond to make sure we were happy with our accomadations and even got a maid to get a room ready before time because we were so tired and needed rest. She checked on us through out our two night stay to see if we needed anything. Wow! Never been treated so royally! Had a few issues with bellman but the concierge, MANDY BATES, was right on it. She did everything she could to make sure we were happy and she addressed the minor issue and resolved it to our satisfaction. She could not do enough to assist us with directions, suggestions and just good conversation, when she was available. Both staff members made our stay special. We ate breakfast in dining room and omlets were out of this world. I would recommend hotel to any one wanting a friendly, quiet and comfortable stay. We love staying at HI properties where there are "no surprises" and wouldn't stay anywhere else! Powell's from Louisiana
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