I booked the Chancellor for my first trip to San Francisco, based on the price for the location and on the trip advisor reviews. On subsequent conversations with people about where I would be staying, I discovered that 2 or 3 people I knew had previously stayed there and they raved about the hotel so I was really looking forward to my stay there. I was not disappointed.
We stayed for 7 nights in a twin room on the 14th floor. I had emailed the hotel a few days before my arrival to request a high floor if possible – and received a very prompt and personable reply from Kevin, the Reservations Manager. As some others have said, the room was small, but we didn’t need a lot of space, and anyway we spent very little time in the room. The closet was the biggest I have seen and we had our suitcases in there so they were not taking up space. The bathroom was also small, but sufficient. I have a similar sized one myself at home and it’s perfectly adequate. The free wireless internet was a big bonus as you often have to pay for it at more expensive hotels. It worked absolutely fine for me. The internet terminal in Reception is also a great service, as we booked something online that we needed a printer for.
All the staff that we dealt with in the hotel were super nice and very efficient. We had an issue where the safe in our room went to ‘sleep’ twice but when we reported this to reception it was fixed in less than 10 minutes on both occasions. The lady at the tour desk gave some great recommendations for restaurants. Although she did tell us that the Alcatraz night tour that we booked online 3 months earlier didn’t exist which sent us into a bit of a spin, but a phone call to the company quickly sorted that it was in fact running !!
We ate breakfast in the hotel a few mornings and it was lovely and the restaurant staff were great. The cookies at reception were delicious, I wish I had started eating them earlier in the week than I did!!
The location of the hotel is absolutely fantastic and one of the cable cars runs right outside the door. I loved San Francisco and will certainly be going back sometime in the future. I will definitely stay at the Chancellor Hotel again and will tell anyone I know that’s going to San Francisco to book this hotel.
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