This is a lovely hotel with beautiful grounds and, on the surface, a very sophisticated place. The reality, however, can be disappointingly less. Starting with the staff: since the grounds of the hotel are especially pretty we asked the registration desk clerk for a room with a nice view and she assured us that the one she had for us had a great view. When we got to the room we found that it overlooked the hotel laundry, a road and a fence (some people must have curious taste when it comes to views). When we complained to a different desk clerk, he took matters into his own hands and upgraded us to a lovely suite overlooking the Paradise pool. Similarly, the waiter who served us our first breakfast was especially accommodating, going over to the (more expensive) cafe to get us some food that was not presently available in the restaurant. The next morning our different waiter was so clueless and useless (how hard is it to bring over coffee and toast?) that we decided to eat outside the hotel after that (try the adjoining golf club restaurant -- it's much better and cheaper). Finally, there were several conventions in the hotel and it was very noisy and very crowded in the public spaces, which clashed with the natural beauty of the hotel and its grounds.
Bottom line is if you're lucky and get the right people to attend to your needs, and if the hotel is not so crowded, you're very likely to enjoy your stay. If not, in view of the cost of staying at this luxury hotel, you're not so likely to be pleased.
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