Stayed for five nights in a one bedroom twin bed suite. The affinia is in a great location in a quiet neighbourhood within a reasonable walking distance of The Empire State Building, Macy's and Times Square. There are plenty of bars and restaurants nearby.
The lobby area is dull and very small. The suite was spacious and the little kitchen was very useful. However, we found the standard of service below par. We had to ask twice for the sofa bed to be made up, yet this was requested at the time of booking and confirmed with the on line concierge.The affinia website promotes using their online concierge facility and setting up a My Affinity space to request amenities for every stay, although we received a confirmation email none of our requests were in our room. We had to ask for them at the front desk the next day.
Check in and check out was not particularly friendly. Our final bill had an additional charge of $14 when we queried this charge with the receptionist she said that Affinia "must have got the math wrong" but we still had to pay it. Unfortunately we did not have time to argue as we were rushing to the airport. It was a small amount but it left a bad impression. We booked on the hotel's website in January on a non-refundable rate.... Bad mistake the rate dropped significantly and the lower rate was refundable!!
Our decision to stay here was based on the positive trip advisor reviews, maybe our expectations were too high.
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