I had to stay overnight due to a cancelled flight, was directed here by airline and was told that they had a free shuttle. l I should have known that there would be problems when I waited for 20 minutes and had to call a second time to be told that they are on the way. 10 more minutes and they arrived.The hotel is no longer close to the airport. The terminal has been rebuilt on the complete opposite side of the airport requiring a freeway to get there. It took 15 minutes , passing many other hotels.The hotel is very dated with decor from the 80's. The room was not much better, tired in general. The Sleep Number Bed did not work, it just made a lot of noise when trying to adjust. I had dinner in the restaurant and found it also to be a dissapointment. The dining room was very dark and again, outdated. The chair felt like it was going to fall apart at any momemt. The food was overpriced and not that good. Unfortunately there is nothing in the area to walk to, so this is the only option without a car.I could not get hot water in my shower the next morning after many attempts. The front desk staff really didn't care when I told them about it, they appeared to be tired of hearing about complaints. Not sure how this hotel survives, it was not busy and certainly not a place anyone would go back to by choice - not convenient to anything! I'm guessing that it will soon be closed and empty like the old airport terminal next door.I found out why the agents are recommending this hotel - they get some sort of kickback from the hotel for every stranded passenger that they send here! Obviousely this is the only way they can get any business.
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