I have had Cox high-speed Internet for more than 10 years. The service is reliable and the technical support, when I have needed it, is awesome, so this would be a 5-star review if it wasn't for problems with Cox's online customer service. \n\nCox's website does not provide you with the ability to do basic account management tasks, like delete an expired credit card. Every other website I do business with allows you to view credit cards, and add and delete payment options. Because of this shortcoming, I had to call Cox's phone customer service (and you can only reach them during their business hours), step through the automated attendant, and ask a customer service rep to delete my expired credit card. \n\nI have had similar problems in the past that I should have been able to take care of online that I have had to call and ask a CSR to resolve. Frustrating for me, and expensive for Cox, so I would think they would address those kinds of issues.
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