I booked two nights at this hotel based on the positive reviews on Trip Advisor. In my years of using Trip Advisor, I have never been steered in the wrong direction, until NOW.
Paradise Point was built in the 1960's. From the condition of the resort, it does not appear they have made any significant renovations since the 60's. The only renovation being the lobby area.
I booked a very expensive bay front suite for my family. Our first room was on the water, yes, but it was on the rocky seawall. I was told on the phone prior to coming that I would be able to pull my small boat up onto the beach in front of my room. This obviously was not possible. I then went to dinner at the "Barefoot" Bar. The bar was packed and serviced by two waitresses who were disgruntled. One waitress finally took our order after we had been sitting for 15 minutes. We ordered pizza and spring rolls. The pizza had no flavor and appeared to be microwaved, the spring rolls were fried in grease and were not eatable. After having a terrible meal, I went to the front desk to try and get switched to a proper beach front room. The desk clerk said he had to check with his boss. His boss never came out from behind the wall to address me directly, but the desk clerk stated there was nothing for this night, but I could be moved in the morning. I was tired and still hungry and decided this was my best option.
We moved to the beach front room the next day and were happy with the location. However, the rooms are very dirty, mold is growing in the bathroom and the paint was chipping off the wall. I read a previous post on this hotel and they complained of bed bugs. I did not get bed bugs, however I did not feel clean until I got home and took a shower in a clean environment.
This resort feels more like a retirement community than a resort. The rooms are dirty and old, the 5 pools are mostly unattended (except for the one main pool) and the staff does not understand the concept of hospitality.
This resort would make a fabulous destination if another entity owned and managed it.
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