Disgusting, appalling service.
A company that hounds you to sign up to a new contract/upgrade and has made a fortune out of me over the years because I have remained loyal.
Was convinced by a salesperson to trade-in my old phone and that I’d receive £130 into my bank account within 3-5 working days of receipt of my old phone.
Followed all instructions and returned in the prepaid 48 hour tracked packaging provided. I even got proof of postage just in case.
Nothing. No money, no confirmation. Nothing. That was 15th January. I’ve called countless times, emailed, used live chat. Half the support representatives were okay, half were utterly rude. I’ve been lied to, made to feel stupid, given no help or support other than “can you wait 3-5 working days for feedback from our trade in team”. Guess what? Been told this 3 times now. Told it’s been escalated, told my phone is being checked and the money will be sent to me, told I need to speak to Royal Mail! Despite the fact I have proof of posting and proof of delivery as of 15th January! Where is my money???
I’m being fobbed off over and over, it’s starting to make me feel ill the amount of chasing I’ve had to do and not one single person has given me an answer as to when I’ll get my money and some compensation for what you’ve put me through!
I’m going to pursue this in the small claims court and spread throughout social media that you have essentially stolen my phone and refused payment. Utter disgrace when I’ve done everything correctly and in good faith.
Thieves!!!
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