We booked our room under the Park and Fly package solely so we could leave our vehicle and make use of their shuttle to the airport. Our stay was nice enough and the staff was friendly and helpful. It's definitely an older property and it showed but the suite was large and accommodated our three adults and one child very well. However, upon returning from our trip (5 pm on a Tuesday), we were told the shuttle was not running. The front desk agent stated a taxi would be called for us and we just needed to report to Zone D at the airport. After waiting for half an hour and not seeing one taxi come by, I called the hotel again. I was told by the same front desk agent that the taxi would not come to us as she had originally stated but that we should go to where the taxis were, that I would have to pay for my own cab and then get reimbursed by the hotel. Already aggravated, this only annoyed me more. Since she had my information on file from when I stayed at their hotel, she could have pulled up that information, called me and simply stated she was wrong and that I should get my own cab instead of me and my travel party wasting 30 minutes after a LONG day of flying back from Hawaii (with another hour trip ahead of us to get back to Greensboro in rush hour traffic!) On top of things, the cab driver told us the shuttle at Comfort Suites often does not run for one reason or another and that he's experienced before many upset Comfort Suites customers because of it. When we did make it back to the front desk, the front desk agent simply stated the shuttle was broken, they didn't have another one, and it wouldn't be fixed until the next day when the necessary part arrived.
The property in itself isn't the best or the worse to stay at. It's not far from the airport at all but given the maneuvering you have to do to just get through traffic to the airport and the headache with the shuttle, I wouldn't stay there again.
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