I would give them no stars if possible. I tried to transfer my broadband to a new person. You have to post a direct debit with their details. I did this then repeated it. After six weeks I called to chase it was told they couldn't talk to me due to data protection, even though I was still paying the bill. After two months still no news so I cancelled it. A flurry of emails followed, asking me not to leave. Despite this they still took payment after the account was closed and now I have to wait to get it back.
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