If there were 0 stars that would be my choice………..I’ve being trying to upgrade to fibre since March. Signed the agreement in store, since then I’ve had 2 appointments for installation where no-one has turned up.
I’ve now been advised fibre isn’t available yet previous calls and updates advised it is. After 5 calls today over 4hrs with the complaints team I’ve been passed from dept to dept advising to negotiate with the upgrade and management team who have tried to upgrade me to fibre again today!!!!!!!! I completely despair as I’m paying a ridiculous price for a very slow copper connected broadband.
***Vodafone please sort this out***
So another appointment arranged for installation for today 13/6 between 8am & 1pm. I attended the property as I don’t reside there and guess what no-one turned up again (4th time now!!!!!) after calling Vodafone again I was informed the order was rejected, it wasn’t set up properly. No call to advise it wasn’t taking place either.
2 full days of my life wasted waiting round for you Vodafone……… saga continues.
Next appoint for the upgrade was scheduled for 29/6. I have found out today on 27/6 they have disconnected my copper broadband connection so I now have no internet at all!!!!!!!!!!!
I have since contacted your office to be told my upgrade is also cancelled…….
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