Our flight was repeatedly delayed and eventually cancelled resulting in 19.5 hours spent in the airport overnight, there was no offer for water/food and no sleep. We were offered a hotel by the Jet2 rep at the airport but this was never received. We found that the Jet2 rep was swamped and unable to help. We found that claiming support/refund/compensation through Jet2 customer services was a challenging and long/drawn out process. To add insult to injury we got COVID19 whilst stuck in the airport. We were forced to arrange alternative travel arrangements at some personal cost, which we felt necessary because Jet2 did not have control of the situation. We will never fly with Jet2 again and advise all friends and family against doing so.
airlines reviews