My husband and I chose this hotel to spend the first night of our honeymoon. We wrote to tell them we had got married that morning thinking we would be welcomed with a congratulations or an upgrade - sadly that was far from the case. Our room was not ready for us when we tried to check in at 3:30 (check in was at 3pm). They would not appologize or find us a different room, just made us wait. We demanded to see the manager and he came out and completely ignored us while scrutinizing the computer and helping other customers. We were absolutely shocked that anyone could be so rude to a couple on the day of their wedding. To top it off, a friend ordered a bottle of champagne to be delivered to our room which we NEVER got and which they were charged for. They didn't appologize for that either, or give a reason why it didn't arrive.
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