This is a very large fast paced hotel in a good location in a fast paced city. Our suite was large and clean however attention to detail was not only lacking the staff was unresponsive. We were missing the iron in the room and waited over an hour for our request to be answered. The maid didn't understand our request, obviously a lack of command of the english language which we encountered a second time when we asked the gentleman who finally brought the iron for bathrobes which were also not in the room. An air purifier was running when we arrived at the room and after it was turned off at our request was left in the middle of the floor. Apparently someone was smoking in this non-smoking hotel. The bathroom was very small with poorly working shower and toilet. The room service menu was overpriced and the same as the overpriced cafe menu. $24 hamburgers in a cafe?? The executive lounge was over capacity obviously entertaining conventioners who were not on the executive level floors. The service in the bar was spotty. On Friday night around midnight walked out after waiting almost half hour to order drinks. The speed dials on the phone were not the noted parties in some instances making for some confusion when trying to call for our car when checking out which only resulted in a rude attendant answering the call and a $51 dollar/day charge. With all the hotels in NYC you can stay at a better hotel in just as good a location for the same price or less with better service and higher quality. What a disappointment.
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