TERRIBLE!
I booked reservations in April for a July trip through AAA. I requested a room away from the train. When we arrived on July 12, 2012, at 11:30 AM, we were told that our room was not available and to come back after 2:00 PM. We left our bags and did some sightseeing. We checked into your hotel at 3:30 PM and were given one of your rooms on the 9th floor next to the train. We went back downstairs and again requested a room away from the train. The assistant manager, Trevis, told us that there was nothing available. We asked to speak to a manager. We then talked to Sam, who told us that there was nothing available for us until the next day. We didn’t sleep that night because of the train and whistle, which ruined our next day of tours and sightseeing. We were moved to room 446 the next day, and although it was further away from the train, we could still hear it and the whistle. We toured the hotel and there are plenty of rooms completely away from the train.
Holiday Inn's slogan is, “If you are not happy, we will fix it, or your stay is on us.” Management should've accomodated us since we booked our rooms so far in advanced. I felt management should have reimbursed us for that first night of stay.
There are no restaurants near the hotel. You have to eat inside the hotel, or McDonalds on the corner.
I will never stay at this location again!!!!!
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