We flew out to New Zealand via Singapore and the flight was fine. Staff were pleasant, food fairly typical for an airline, entertainment reasonable with a seat back screen and we arrived on time.
Coming back we were scheduled to depart for Christchurch, but our flight was not available due to restrictions imposed by the Singapore government. We had previuosly tried to get an earlier flight but contacting the airline had proved impossible. They would not answer the phone or return calls. Email messages were not returned. The chat option on the website was manned by Artficial Intellegenge and could not answer specific questions.
The website says that there is an office at Christchurch airport, so we drove 500km to speak to them, but there is no interface with the public.
However four days after our schedulke departure, the offered us a ticket home on a flight from Auckland, which we accepted.
So, while their customer service is dreadful, they did get us home, which is more than can be said for some other airlines.
Would I use them again? In normal times, yes.
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