I've stayed at the Chelsea Gem on numerous occasions. It's a cozy hotel, with small, yet functional rooms. The staff is friendly, by NYC standards. My only complaint is the theft that occurred in my room. My Baume and Mercier watch, which I accidently left behind, managed to vanish. The head of security refused to return my calls, which resulted in me sending a native New Yorker to their door. The security officer also refused to see him, until my friend refused to leave until he did. Amazingly, he appeared and denied all responsibility. The theft was shameful, obvious, and blatant. I expected more from Ascend. Beware, don't use their safes and keep your valuables at home.
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