When we arrived at hotel Beresford to book into our Queen room for our honeymoon, I went in to ask where we could park. I was immediately attacked with paperwork by an elderly man who seemed to have no idea what he was doing! When he asked for the credit card we had used I said I had to get my husband from the car. When we came back he looked totally confused and starting ranting about another guest. A woman stepped in and said she would sort it out to for him. I think they must have thought we were deaf, because I could here her say that he had given our room away to another man who he though was my husband. They appeared to sort it all out and we were taken to the 5th floor to 'our' room.
The room was ting, the bed was barely a double and the bathroom was the size of a cupboard. It became immediately obvious that this was not our room and they were trying to fob us off with the room of the man that had been given our queen room.
My partner rang down and complained and they insisted that it was the queen room...like we were idiots! My Husband demanded an upgrade as this was not the quality expected or a $100 a night room and we were on our honeymoon.
The elderly man who didn't have a clue then knocked at our door and said he would show us a room. He then had the cheek to tell us off and said we should of contacted them to tell them it was our honeymoon to get the good rooms! The room we were shown was the room we had booked as it had everything that had been missing from our reservation and the queen bed.
The room itself was now lovely, spacious and clean. The service was still poor and confusing for the 4 nights we were there.
The window doesn't lock and there is no fire escape, so don't stay here with small children.
I would recommend his hotel, but only so long as you Are prepared o battle for what you paid for.
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