Absolutely ridiculous! I upgraded my phone over the telephone and I was told that my new phone would be with me the following day on Friday 29th Nov. My phone was supposedly scanned and forwarded to DPD but I did not receive it as promised - apparently DPD have lost the parcel and they are now doing an investigation. DPD keep telling me they did not receive the package and Carphone Warehouse keep telling me DPD are looking for the phone in their warehouse. I have asked for a replacement phone several times, which I am happy to collect from a store, as none of is my fault - but I am repeatedly told I have to wait until the end of the investigation to be provided with a replacement. This is a ridiculous process - why should I have to wait for something I have paid an upfront cost for because of faults in the delivery system implemented by Carphone Warehouse and DPD??? Surely Carphone Warehouse could issue me with a replacement and claim the upfront cost for the original phone from DPD, or have the original phone returned to them (if it is ever found, which is highly unlikely)? I don't see why I should have to wait for a replacement when I have paid and i am currently paying for my upgraded contract?!! I have used Carphone Warehouse for 6+ years and the service I have received this week has been shocking and pathetic!!
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