My family and I have stayed at the downtown Homewood Suites for years, but decided to give Embassy Suites a try. I was in town on business travel for the SWE event. The rest of my recrutiting teammates stayed a the Hilton, Hyatt or Sheraton but I wanted to try Embassy Suites. I have stayed at numerous ES on both vacation and business travel but never again at this one. After checking in, my family and I decided to walk around. I stopped by the desk to ask about the internet code. When I made my reservations through my employer, I was told I would receive free internet. I was told that we do not have free internet. I gave the name of my employer and informed the hotel rep. that I was told that my internet would be free and that I had written proof. He asked me to show him the proof. I went upstairs, grabbed my proof and presented it to the rep. I was told that I should have made my reservations through ES not my employer. I told the rep that all of my business travel is made through my employer and that I am not allowed to contact the hotel and make reservations directly. The rep then stated "I'll give it you this time" as though he was doing me a favor and not giving me something that I always receive at ES. When we returned to the room, we discovered that the room only had one washcloth. 3 people were in the room. It was late, so we waited until the next day. The next day when we requested more washcloths, someone gave us hand towels. My husband explained that we needed washcloths. He was told "sorry, this is what we have." The room was average EXCEPT the bedroom door could not close. The slot for the door and the door jam (maybe incorrect term) did not match up, so we could only push the door closed and listen to it swing back and forth all night due to the air from the A/C unit. No privacy for 5 nights for my husband and I. When I received my checkout slip I noticed that I was charged for internet. I called the front desk and was told that we would remove it and have a new bill for you. I stopped by the front desk and told the rep that I needed my new bill because I was incorrectly charged for internet access. He said you were charged because you was "suppossed to be charged." I explained the entire story and was then told, "well you were not charged for internet anyhow. I presented the bill that reflected internet. He took it, threw it in the trash and said "that's an old bill." At this time, I was asked did I enjoy my stay and I told him no. I explained why and told him that I put my comments on ES facebook page and was told "that doesn't help me" nd that I need to put my comments on trip advisor, so here they are.
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