Maybe it's because we had just stayed at the Hotel Drisco for 3 nights but this Westin was only ok. The front desk staff was very friendly and helpful as was the concierge. However, the staff at the coffee bar in the lobby bordered on rude! The rooms were a little worn and didn't have enough electrical outlets which drove us crazy! Housekeeping was fair. The location is definitely amazing ... great shops, restaurants and the cable car right outside the font door. Lots of great small restaurants in the area and many small boutique hotels which looked interesting. I would probably pick one of those next time I wanted to be right in Union Square.
hotel reviews