According to the website for this hotel, refrigerators are one of the amenities (listed under Accommodations.) When I called to confirmed the reservation, i was informed that the refrigerator would be no problem. It was a requirement since we had medicine with us that required refrigeration.
Upon entering the room it became readily apparent that there was no refrigerator. I went downstairs to the desk and was informed that refrigerators are "not guaranteed". WELL, MARRIOTT, then you should say that on your website and when you are called!!! In any case, the staff was as accommodating as possible offering the use of the kitchen of the restaurant (not owned by the hotel, but located on the hotel's grounds) and temporarily in the employee's lounge (the restaurant was closed upon our arrival.)
Two days into the vacation, at 4:30 a.m., the air conditioner started to make a raucous sound equivalent to an alarm going off. Suffice it to say there was no maintenance staff at that hour, so we were offered alternate accommodations. Unfortunately the air conditioner in that room was not very quiet. What does it take in this day and age to get quiet accommodations?!
The location was satisfactory, although we did notice hotels closer to the Metro. I make this point since it was 99F when we arrived and pretty much stayed at that level during the entire stay.
One other point: the restaurant does not provide room service for breakfast and stops serving breakfast at 9:30 a.m. There were only two other places offering breakfast after this time in the whole of Dupont Circle and neither were very good. (I love breakfast!)
hotel reviews