This hotel is touted as a great hotel in an excellent location right in Times Square, but after checking in to our very tiny room on the 7th floor with two double beds as we were 2 adults & two small children (aged 5& 6) travelling, we were greeted by an old and out dated cheap refurbish room and bathroom. The bath room had a mix of newer tiles on the shower wall mixed with old fixtures and fittings and a bath that had been RE-SURFACED (basically painted over) which meant when I ran the bath for my children there was flakes of white paint floating everywhere in the bath water as it was peeling from the tub surface.
The bed was not very comfortable and the furnishings seemed a bit worn. This was not the standard of most Crown Plaza properties we have experienced in the past.
When your paying over $400 per night you do expect that the room has a cleaner feel to it and you can step out of the shower with out paint flakes stick o your feet !!!!
The service was not that great by the staff on the front desk or the bell desk either.
Yes it's a great location right in the heart of things, but so is the Marriott Marquis Times Square, which is where we will be staying upon our return to NYC later in the month.
New York is very expensive and so anywhere you stay will be at a premium compared to other US or international cities, but some hotels offer a decent standard for that premium.
We won't stay at this Crown property again.
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