We stayed here in October for the first time. My husband was attending a conference there so we had to stay in the hotel. Shortly before he left for NYC I looked it up on TripAdvisor and was less than thrilled with what I read but said nothing as it was a fait a compli. When he rang me after arriving his first comments mentioned tiny bathroom and the difficulty of sitting on the loo with any degree of comfort, and the room was pretty small overall. By the next morning he had asked to be relocated as several things didn't work in the room plus it reeked of smoke which he hadn't mentioned to me as that is one of the things I detest. He was moved to another room on the club floor which was much better, still a cosy fit on the loo but considerably better he said , I dread to think what first one was like! The club floor has a really excellent lounge where there is free wifi (another real bug bear of mine, why hotels cannot and do not offer it is beyond me) very good food and drink, very comfortable and a lovely outside seating area. We left for the weekend and returned as we had left luggage there and for 2 nights just seemed simpler. We were not in a club room second time around, the room was very small and no tea/coffee facilities which for a hotel chain that I would imagine claims to be one of the better chains I felt was very poor. We had to use the laundry which one knows is always expensive but I felt a $3 charge to deliver it to our room was way over the top. The location is very good right on top of Grand Central which has excellent transport plus good shopping. Despite the good location I would not stay there again unless forced and certainly not without being on the club floor. I do not know what the value of club rooms are as expenses picked up the bill (fortunately) so hard to rate it value wise. Both rooms were quiet, although the doors do make a lot of noise when shutting.
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