Chicago to Chengdu. I am extremely thankful for the staff service on that flight. This experience started disappointing, because wrong information was given when customer service number was called (twice) leading to delay in check in process, and I was not able to attend things as planned. A staff (in chef uniform) remembered me and greeted me. Once she heard about my bad experience, she started to make up for her colleagues mistake immediately. She had given me her personal heat pouch to help me with my headache and shared snacks with me. She offered hot water to me, and asking if I need anything that might help with my headache.
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