Certainly not a 5 star or 4 star but what a find. The location was so close to the subway to Times Square and the other attractions in NYC that this was great. The staff were so friendly and accommodating that we were so comfortable - two adults and two young children. The staff were willing to make changes we requested to our room with no fuss or stress. The breakfast buffet was great and the kids ate free - the chef even came out to see what the kids really wanted and made it for them. Thew coinceirge staff were extremely friendly and knowledgable - they never asked for tips and even walked a couple of blocks to get us taxi's.
Do not book this hotel if you want five star service and fantastic views but only if you want convenience and value for money and a very comfortable stay. The kids (6 and 9) loved coming back to relax and play in the room.
Added attraction - the bar staff were very attentive and accommodating - they knew we had young kids and gave them free drinks and snacks to keep them happy when they plied us with cocktails - great nightcap.
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