First thing is you can wait on hold for several hours or you can have them call you back and still wait several hours. 2 days before our scheduled flight they sent an email which said our flight was canceled. It took most of the next day to be informed that our flight was not canceled. It was due to a system glitch. On our day of travel we are informed at the airport that our flight was truly canceled. Never received notification. I will never schedule with them again.
airlines reviews