We called to see if it was in walking distance to Sea world and we were told that it was, when we arrived we found out it is a very very long walk, too long. Someone told us if we walk across the street to the "Dana Hotel" they have a shuttle that goes to Sea World, so we took that which was very nice. The people at the Hyatt seem very unfriendly and the hotel manager was very rude. They brag about spending $80 million on renovation, but they gave us what looked like a 20 year old crib that had fecal matter on it. The service at the "Swim Bar" was awful. It took us over an hour to get a cheeseburger and a mac n cheese. The pools were very nice, 2 were heated to a good temp. the other was freezing. The never had enough pool towels out and you always had to ask for more towels and then wait. We might stay again , just because they have a pool with slides for our daughter, but if we find another hotel with a nice pool, we would rather stay elsewhere.
hotel reviews