We just had lunch in Food Republic (Pavilion KL), and the first thing coming was very hot soup which ended up right in my wife's lap... not a sound came from the servant... she just handed her the tissue she already had in hand, and walked away.Burned hand & leg, and a handbag dripping in sticky soup... and it was not until we shouted that a guy came with some stop burning cream.I was in total disbelieve... asked for the manager… they had noon… only a supervisor who came after 20 minutes with a stupid grin on his face… and then the lady servant who spilled the soup. She was now trying to blame our daughter that she should have pushed her with her arm while she was serving from behind, but our daughter only recalled a slight touch… so now I had to teach them how to serve people from behind… not to stand behind one customer with hot soup while serving another customer… but to serve it in between customers… and now finally a sorry from this servant… but with a stone cold face. We asked how to settle the cleaning of my wife’s pants and handbag (not to talk about pain)… they offered us 10% discount… (RM 13)… we declined.Asked for contact details of their head office with e-mail info… reply: don’t know… and referred us to the 3 addresses on the back side of the receipt… now goggled with little luck… so hoping for some kind of response via here… but not holding my breath.
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