Recently flew SQ midnight flight from Melbourne to Singapore. I had booked and paid extra for a extra legroom seat in March 2019. Upon check in was allocated the wrong seat. Spoke to duty manager who insisted that I had not paid for the extra legroom seat. Then the service there was no welcome drink. There was a amenities kit given , it was left on the arm rest so the passenger sitting next to me and I didn’t know who it was meant for so I offered it to the passenger seating next to me. The return flight was much better with champagne offered when I got in and there was a amenities kit on the seat. I am still trying to recover my money that I paid for the extra legroom seat , fortunately I had the receipt sent by Singapore Airlines. I complained on the day I returned which was the 1st of July and despite numerous calls still waiting. Very poor customer service from a premier airline.
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