I am writing after reading the review from March 19 from Travw2kids. My family and I stayed at the Lagham around the same time and I can absolutely verify that the pool chlorine levels were ridiculous. Our daughter's hair was exactly the same as she reported - a tangled brittle mess. After gobs of conditioner not working, we ended up chopping off 5 inches. We still ended up having to buy some chlorine-removing shampoo. My son's bathing suits also lost their color. When I called the Langham to complain, action had already been taken (thanks to the other reviewer, as I now find out). I luckily did not have the same experience with management. I'm sure they had no other choice other than to be responsive since the health department was involved. I felt compelled to write to support the other reviewer.
I will say that besides this experience, the rest of the stay was great. The concierge, in particular, was extremely helpful and the room was impeccable, even though a bit old. I am often accused of being too forgiving, but as long as the Langham has rectified the pool, I would still recommend staying there. The poor customer service the other reviewer experienced, however, is unacceptable, so can understand someone hesitating.
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