I walked to my room which was in a corner on the 1st floor. The area smelled of urine. I entered my room and could smell a odor of womens cologne. I dropped off my luggage to go out to dinner with my family. I returned to my room and after being in the room I began to smell vomit. As I walked towards the waste basket the odor became stronger. The basket was clean but I believe a previous tenant must have missed the can and hit the carpet where the basket was located. The smell became nauseating. The basin drained slowly, the toilet handle had to be held down to flush,and the headboard to the bed was broken with part of it exposed. The minor things I could deal with but the odor was a different matter. I went down to the office and there was a gentleman who stood AWAY from the night window. He asked me what I needed and I explained the situation. I asked if there would be a room available the next day because i could not stay two days in a room that reeked of vomit. He told me there was nothing he could do. I asked if there were rooms available the next day? He again stated there was nothig he could do.This hotel has a NO REFUND, NO CANCELATION policy. In the am I again approached the staff at the desk. She then summoned a person from the rear. He asked me if I told the nite clerk about my room and I told him I had. He said he would move me at 1 pm. Housekeeping came at 11:30 and asked to clean the room. I told her we had checked out but were waiting for another room to move to. She told me this was her last room and she needed to clean it right now. She then left to go to the office I assumed. Our room phone rang and I was told to come get the key. As I hung up housekeeping arrived and told me she would open the door to our new room and she would clean the one we vacated. as we were relocating the woman from the front desk approached me and handed me the room key. Not a word was spoken. Customer service is lacking, she acted as if she were being bothered. Breakfast was Rice Krispy treats, honey buns, dry cereal, milk or coffee. Milk was not clearly labeled and there were several people eating their cereal dry until I located it. Also the iron/ironing board in the room is not convenient. The ironing board is in your room but no iron. Luckily I carry a travel iron. I had mentioned to the person at the desk that the iron is missing. He told me you have to come to the desk to request one. In our alternate room the chair was broken. The mattress was firm but the pillows are a joke. They are colorful pillows off of sofas or chairs with no support what so ever. I do have two postive notes. The have a small laundry mat there. The washer and dryer did an excellent job. Make sure you have your own detergent and drier sheets though. I noticed a PC located in the breakfast area for guests to use as well.
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