What can I say, your current rating speaks for itself. I signed up for the base free trial and then expected to continue paying for the base subscription after the free trial was over. I never added sports and cinema, nor did I ever use them or realize that I had them there because I set up a base account and never looked at it again. Online support won't offer any help or assistance and refuses to recognize any type of refund. Service is horrible, I was just spouted back constant copy and paste text about how they are exempt because they are contract-free. The only way that subscriptions could be sneaked by was through confusing and dark marketing strategies used to sign people up without them realizing and to continue to drain their accounts for months. Disgusting...
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