My husband and I recently took our 3 kids (ages 7, 5, and 2) and stayed in a Kids' Suite for 8 nights. The overall experience was so-so. It did serve it's purpose to provide us with somewhere to sleep and store our stuff while we were out all day, but I know the next time I go to San Diego, I will book another place.
The location was OK - close to the airport, Sea World, SD Zoo, and the beach. There's also a shopping mall reallly close by, along with several restaurants. But here are the problems that I had with this place:
1. They advertise waffles for breakfast, but they didn't tell you it's only on Saturday morning. I originally picked this place over other comparable facilities is becaues of their advertised waffle bar breakfast. Their normal breakfast consist of toast, bagels, pastries, cereal, milk, OJ, cranberry juice, coffee/tea. On Sunday they add eggs and sausage patties.
2. The pillows and mattress were REALLY uncomfortable. My husband descrived the pillows as bags of giant cotton balls. For the king size bed, instead of the normal 2 king-sized pillows,they give you 5 square throw pillows.
3. The TV cable to the kids' room cuts in and out. We had to fiddle around with the cable to get a somewhat clear reception.
4. The front desk clerk was RUDE. She didn't even know their own Sea World fun pass promotion when I asked her and told us to call Sea World ourselves...umm, it's a special that's advertise on your website, hello!!!
5. The toilet did not flush properly. We had to hold the lever down for the toilet to do a complete enough flush.
6. The shower head was really sub-par. The water pressure was horrible, though the water stayed hot while all 5 of us showered or bathed.
7. The water in the pool was somewhat cloudy. My husband attributed this to the fact that everyone was probably wearing sunscreen, but I think it's just gross.
8. They charged for parking.
9. The wall/door did not cut the noise out. Late at night we could hear the noisy pool people in our room while we tried to go to sleep.
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