The building and architecture is amazing! Position's not bad in terms of getting the train / bus. Central to several attractions. That's all the good things. Unfortunately, service ain't great. Room wasn't ready on arrival, so they offered us a free drink. Room didn't get serviced one day, so they offered us a free drink. We complained about lack of access one evening, so they offered us a free drink. Must lose a fortune in free drinks! Room was pretty small but OK except for 1st night when we could hear the whole conversation next door through the wall. Also, when they have a function on in the downstairs central bar, they cut off access from the street through to the guest elevators. We had to walk up some stairs, across to the other side of the hotel and down another flight of stairs one evening. A bit rude if you are a paying guest. They didn't seem to care - "we're an industry-heavy venue" was what we were told - and offered a free drink....
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