We stayed at the Intercontinental for the 5th straight year. We have 3 young children ages 7,6,4. This is one of the best hotels in the city over all.
I am not going to say my stay was flawless but the best thing about the hotel is that it is consistent. The rooms are nicely appointed and up to date. In fact, I notice something new every year. Compared to other 5-star hotels in the area, this is a real bargain. The lobby is beautiful and the doormen are very accomdating and courteous. We did not ever wait long for a cab.
If you have little girls who are into the Amercan Girl Doll thing (we do). Pay the extra 40 bucks for the AMG package. Its worth it and you will be a hero. You get a bed for the doll and some other goodies well woth the money IMO. There is a check in desk for the kids and the dolls in the lobby. Be sure to mention it to your front desk clerk so you can use it. A check in clerk with a bad attitude gave my wife a look when she mentioned the AMG desk before going through with it. This was the only minor black mark regarding the staff which was, in general, great as usual. The AMG store is a short walk away as well.
If you bring the kids, though, keep in mind this is a 5 star hotel. Kids running wild in the hall at all hours, I assume, are not appreciated either by the staff or the other guests. This is not a Holiday Inn.
This hotel is great. Has a great location, great amenities and a great staff at a realtively great price.
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