There are a lot of nice things about this hotel, but don't try to go to sleep here when it is cold outside. The hot water pipes are being attacked by a couple of gremlins with hammers. I am not able to sleep enough to get my REM period. The person at the front desk says that residents find this cacophony “soothing”. Is this supposed to be a hotel for Manhattan residents? He also says there is nothing that can be done about it. Seriously?
Something interesting about their web site, gives a clue about their management: Notice that the "Contact Us" link on the left side of the page goes to a valid email address; but the link on the following page, to communicate to the manager, gives an invalid email address, more than once:
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Except for the fact I can't get a good night's sleep, and the management is feigning accessibility, the other good reviews are on the money, great hotel.
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