I took my two eldest kids on a trip to New York to celebrate my retirement. I had booked this hotel via our local travel agent (requesting a treble room, all endored on travel documents). On arrival we found that we had been booked a double! (Not the hotels fault, but Gold Medal).
Rather than engage in the usual shoulder shrugging and 'it aint our fault' attitude that you get in some places, the duty staff, Zakiya McFayden and the day manager Steve Lamour made every effort to get us accomodated. Although they dont do trebles, Steve took us to several rooms that he felt may be suitable, eventually sorting us a very pleasant room that included a comfortable fold out couch. Not satisfied that we were getting the best from our accomodation and expectations Steve also gave us complimentary access to facilites that we hadnt booked.
The hotel itself is set on Canal Street, a busy road near the Holland Tunnel which on occasion can get hectic with commuter traffic. We didnt find any issue with the traffic noise. After all, you ARE in one of the busiest cities in the World. You just have to turn on the air con if its too hot, and close the window!
Our room was comfortable, well maintained, and had that clean smell you'd expect with daily visits by the cleaning staff. The usual room facilties (TV/tea & coffee, etc) were availble. The fold out couch was more than enough for me, and the hotel arranged extra bed linen/quilt.
The hotel itself is well decorated and maintained. The staff are pleasant, accomodating, and refreshingly knowledgable about both Tribeca and New York in general.
The food and drink prices are on a par with what you would get at any tourist city hotel anywhere in the world so I dont have any issues.
Overall we enjoyed our stay at the Sheraton Tribeca. As a base for exploring NYC we found it completely suitable for our needs. Set in quieter surrounds than any hotel near the mayhem that is Times Square. We had easy access to the subway/buses, or indeed a very pleasant walk up to Midtown along either Avenue of the Americas or 5th Avenue.
The staff again need mentioning because they prevented this holiday turning into a disaster. They DIDNT need to provide complimentaries as it wasnt the hotels fault, but the fact that they did can only exemplify the very high standard od customer care & service......
Next time we head for New York City I know where to book.....
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