An exceptional dining experience, marred by a service indiscretion. \n\nI brought my team of Product Managers here for a nice dinner to top off a visit to Vegas for a conference. \n\nWe started in the lounge, which has an exceptional view of last Vegas from the top of \"the hotel\" on the strip. \n\nThe happy hour food was generally good, but not outstanding, and while the prices were decent, the portions were small. And thus we decided to move the the restaurant for dinner. \n\nThis was a bit of a turning point in the night - while we are at the lounge, the service was exceptional and friendly. We felt very welcome.\n\nWhen we moved over to the restaurant, a sudden air of snobbery hit us. The hostess did not seem at all happy to see us, and almost seemed hesitant to get us seated until we told her we had an open tab from the lounge and wanted to sit down for dinner - \"come back in 15 minutes\" she said coldly. \n\nWe came back 18 minutes later and were promptly seated. We ordered several nice bottles of wine, and lots of appetizers, entrees and several desserts (we got two of the souffle because the first went nearly instantly). \n\nI had the lobster curry dish, which was absolutely delicious. \n\nOur waiter was much friendlier than our stuffy hostess, and was generally attentive. \n\nWhen the bill came, it was expectedly high, but not exorbitant - about $800 for the few of us.\n\nI was surprised however with just one line item on the bill - $30 for 3 bottles of sparkling water. Apparently one of the folks at the table had asked for some, and it was given to the whole table, and they kept it flowing. \n\nNow $30 in the grand scheme of the bill is a drop in the bucket, but what really bothered me was how I was addressed when I asked about it:\n\n\"Did we really order $30 worth of water?\" The waiter stared at me coldly, and said almost condescendingly, \"yes.\" No explanation, no apology, nothing - just stared at me as if I was crazy for asking. \n\nGratuity was included, so I left an additional tip on the receipt: \"give a heads up for each new water bottle, especially at $10 a piece.\"\n\nWhat I really should have said was - \"don't act superior to your customers - you will crumble without them.\"\n\nAnyhow, I'm hoping it was just the couple of staff members I encountered, as the food was truly delicious, and the view from the lounge was incredible. However, I get the feeling that they breed this attitude of elitism into their restaurant staff - I wonder why?
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