From the moment I set foot in the Westin San Diego, everyone was SO INCREDIBLY NICE I couldn't believe it ... Seriously, efficiency and kindness must be job requirements there because you just don't get that everywhere.
In fact, it's a rarity! From the moment I checked in, Gentle was at the front desk and helped me feel at ease. Then when my bill was sent to the wrong email address, I called the hotel and she answered. She is so gracious and efficient, I just had to write a review.
She set the bar, and the tone. From the room service coordinator to the security guard and concierge ... these people are total pros. When you travel, stuff happens. It's how the staff deals with what happens that makes or breaks your stay.
Although there were a few minor bumps in the road, they totally won me over! Clean rooms, great value and geniunely nice people! Who wouldn't want to come back??
I highly recommend the Westin.
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