We enjoyed this hotel a lot. The staff was top notch in every area. When the desk guy steps off the elevator to begin his day and the first thing he does is begin organizing the maps/displays you know the details will be covered. The two young ladies checking us in clearly could teach service seminars. I never got off the elevator without being greeted.
Nice design and feel of the rooms, which my wife/daughters really loved. The coffee in the room was awful, and they turn off the lobby machine during the day. Bring some good coffee and the #2 flat bottom filter if your a coffee nut like us. Or hit Double Crispy Bakery or better yet, Cafe ORO about 2 blocks away. (see review)
Easy walk to Broadway/Lower East Side for shopping. Lots of good food nearby. Parking is about a 3 minute walk. I recommend going to the garage first, leaving your car and then walking to the hotel with your luggage. It is an easy walk, and the garage has a spot to let your take your time getting out luggage etc, which is NOT the case in front of the hotel.
Breakfast was fair, but with little protein options except the free standing (no ice) hard boiled eggs, which left me nervous.
DOWNSIDE: This hotel is in a VERY noisy area. Sirens, horns, garbage trucks etc going all evening/night/early AM. The windows do a fair job keeping the noise out, but if you like fresh cool air (which is a must for me) this means windows open and TONS sirens and honking horns. The AC is turned off for winter, which makes sense, but I had a choice of airless/hot room or noise killing off my sleep.
We will return to the hotel, but with coffee/filters/loud fan....
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