The first time that I called I should have known better. I stated that I had a reservation and they man responded, "AND???" We were given a renovated room that looked nice, but smelled smokey. It was warm out for November and our room was very, very hot. I called the front desk and they told me that the air was off and that everyone was too hot. They sent up a tiny fan. I asked the man who brought it if I could have 2 fans given the size and he said in a gruff manner, "they tell me to bring you a fan so I brought one!" and he stomped off. Our toilet would not flush so I asked the next morning for someone to fix it while we were out. We returned 12 hours later and found that we had no water in the toilet. I called the front desk and the woman snapped at me, "I did my part, I can't help it if the engineer did not do his part!" I asked if I could have a room with a workign toilet and she called me back about 20 mins later telling me that I could move. I had to wait another 45 minutes for a bell man to help me move all of my belongings. The new room was also renovated but had burn holes in the carpet. The chair's covering was also shreding over the arms, and the tiles from the wall were coming off around the bathtub. The beds were comfortable. I would not stay there again due to the rude hotel staff. Teh restaurant staff on the other hand were excellent!
hotel reviews