i went here with some girlfriends for bacherlorette festivities. You know that festive cabana bar by the pool? It was never open. Neither was the waterslide. Did you see the picture on the website of the woman getting a hot stone massage? The spa is not on site -- it's at a mall 15 miles away, far out of the 5-mile radius of the hotel's complimentary shuttle. The only way to get there is to rent a car or take the Sheraton shuttle -- for $65.00 round trip. Plus the shuttle (a towncar) maxes out at 4 people, so our party of 7 would've required 2. The sales and marketing director was atrocious and malicious as he later reported that our party had demanded 2 limos to take us to the spa. Limos? No. Demanded? How about asked you to live up to your website promises.
Other than that, the hotel could use some major updates and is pretty much in the middle of no where. Most of all, it could use an overhaul of the staff. Never again.
hotel reviews