First the good...excellent location and the view from our room was fantastic! The staff...those that knew what they were doing, we're friendly. The guest services line wasn't very knowledgable but that probably has more to do with training rather than the individuals.
The bad...the hotel is pretty outdated. It feels very 1980's. the floor we stayed on (18th) looked dumpy, drywall being patched, wood boarding up holes or doors on the walls. I'm not sure if there was construction that was taking place or if things are just falling apart. As for the room, less than stellar. Dirty and stained towels in the bathroom, stained comforter on bed. We had two double beds. One of the beds had hair in it when we pulled back the sheets, that was gross but we were so tired we just slept on top of the sheets. The bathroom sink water would not go down, I ended up fixing the problem, it was basically a basic maintenance issue and I wasn't going to bother calling for help. We had to call for someone to help get our tv to work (by the way the tv was a nice size).
The furniture in the room was all knicked up and looked like it had been there for years or from a garage sale. It was actually comical. All I can say is that it was something you would expect from a roadside motel. We were very surprised at how shabby everything was especially for the high price.
We were in town for a wedding and loved the area. We will clearly visit the area again but we will skip this hotel. We were really disappointed and expected more from a Sheraton hotel...especially for the price.
As for food, there is a Starbucks inside. The breakfast prices are ridiculous, skip their food and walk a block or two to Dunkin Donuts or Panerra Bread. Typical overpriced hotel food...but I'm sure that is how they make their money and it is to be expected.
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