The customer service centre is in South Africa and I’d say hands down the most inept I’ve EVER come across. Oh and rude too. They cocked up my email address so I had been sent no confirmation and when I tried to get through to an agent they said I’d failed security questions so they couldn’t discuss the matter further. Guess what security question they asked me? What’s your email address? Then they got my address wrong and the phone was lost. Eventually I’d had enough and cancelled the whole thing. Then 3 weeks later I find a direct debit had come out of my account from EE as the d@ckheads hadn’t actually notified the service provider.
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