This review is just for the wedding coordinator at The Westin. The hotel and the staff were wonderful, thats why I gave it an extra star. However, I must give feedback for the experience we had with Matu Cleaver. My sister in law booked a wedding and was told that she wouldnt need a coordinator as the hotel does everything, nice right? Wrong! First, she did not show up to rehearsal. So she had no idea that one of the bridesmaids was not in the wedding. She then shows up to the wedding late! Over an hour! The basic characteristics of a wedding planner should at least be smiling and being positive. This women was angry, always on her cell phone, and overall had a nasty attitude. She showed up in shorts and a tank-top, looking like she partied the night before. We asked her when dinner would be served and she actually put down her phone, and responded so nasty. To top it all off, the flowers for the bridesmaid arrived late where the stems of the flowers were to long. As the bride is in her dress, she asked for help to cut the stems. That wasnt Matu's job to help! So I see the BRIDE IN HER DRESS CUTTING WET STEMS WHILE MATU IS JUST STANDING THERE!! Out of control!! I was appalled by this women behavior. If you're a coordinator then your job is to be helpful, happy, and a positive person. I hope you read this Matu and learn from your mistakes and either shape up or ship out!
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