The staff at the restaurant was lovely as was anyone who delivered room service but.......the staff behind the desk was rude, uninformed, short staffed and lacking in communication with other staff members. I was shocked when I asked for the "black notebook" detailing services of the hotel and was doubted that I didn't have one in the room. At 3 in the morning I was finally given one; was NOT able to order anything from room service past midnight of any substance. The phone didn't work properly and was never fixed; the radio clock/alarm didn't work and was never fixed; you ARE NOT able to adjust your heat or air conditioning and I was told it is adjusted by a general control and the degrees on the instrument mean nothing; it was roasting at night ! Was never given a menu when I requested it for three hours. We had issues with check out time; the room was automatically locked at noon; when I requested that the key work someone opened the room and neglected to shut the door all the way. People behind the desk rolled their eyes when we requested change for the bus. Huge problem in communication when we left the car out front for two hours. The location is ideal and the hotel has it's charm but I would NEVER recommend this hotel to anyone nor would I stay there again; very, very disappointed.
hotel reviews