Left Guernsey on time 7.30am with clear beautiful skies. Midway through flight there was a loud bang, cutting a long story short, we were all told an engine had blown and were going to make an emergency landing at Stansted on the one remaining engine. The stewardess, who was great, talked us through the crash procedure, hands on head and when told to brace lean forward. All very disturbing and scary. We landed safely but not with twists and turns and were greeted by 5 fire vehicles. We were told to collect our luggage and meet at a Menzies counter and a coach would take us on to Norwich. No one came with us, we waited in front of a monitor to see where our luggage was for 40 minutes, luckily another passenger found ours. We then struggled to find the Menzies counter. A lady briefly appeared telling us they were still trying to get a coach. After 40 mins we were told to go to stop 34, which again a few of us failed to find easily. Boarded our coach and arrived in Norwich 4 hours late without anyone greeting the coach when it arrived. We were not even offered a cup of coffee to calm our nerves, one lady said to me it was like they were blaming us - not the sort of service you'd expect after such a traumatic flight
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