We were looking for a new hotel in Manhattan & liked the location of this hotel and it's good reviews.
There was a lovely welcome but it went downhill from there. The manager was quite unpleasant about us wanting a king room, despite have booked a deluxe king room through the hotel's own website, we'd already said we were okay not having a bath tub.
After that I tended to notice things like the stains on the old worn chairs, the shower operating in only four jets etc.
The man apologised on check-out but too little too late, I'd felt uncomfortable for the previous 24 hours and was glad to leave.
My quest for a nice hotel in Manhattan continues...
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