We stayed at the congress plaza for 3 days in Aug 2011. We are from Toronto and we drove and parked at the Park One garage at the back of the hotel. The hotel is providing valet service through this Park One company. When I left my car with them, the attendant drove off my car with hand brake still on. He was on the phone and drove with one hand. An ear piercing sound from the friction of the handbrake and the tires were so loud, but the attendant (whom was on the phone) could not care less. I made a complaint to the manager, and he asked him to drive my car down from the garage. The attendant was upset with my complaint, and he purposely hit my car against the corner while he drove my car down. He then handed over my car key to his manager and took off without a word of sorry. The manager (whom is just as useless) told me that he could not do anything as they are unionized. He was afraid that he might be sued by the attendant for sacking him. The best thing is, they have video camera to show that he was on a phone while driving my car, and they could probably see how he damage my car on purpose. This is a very typical example of "Get away with Murder" because of union protection. So for those who want to park at the hotel/Park One garage, you must be prepared to take the risk. If you complaint, you will get your car smashed up and they can get away with it. No one can touch the attendant. If there is a way to write to the CEO, I would. This is why they pay high insurance fees, and transfer to cost to their customers. I hope that no one should experience similar situation as I do in the future. If possible, stay away from Park One.
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