Gave this property a rating of Average primarily because of the price and inconsistent housekeeping. Location is great as the BART station is a few blocks away, and there are plenty of restaurants in the area. Terrific Indian restaurant (Mehfil) right across the street - great food, inexpensive, large portions, but zero atmosphere. Booked a King Suite Corner room for $260/night, 12th floor. Very quiet, no noise from Second Street or hallway/other rooms. The wireless internet is almost unusable. There is an internet jack in the media panel, but I had to call engineering to get it connected to the switch/router somewhere in the bowels of the hotel. All of the Courtyard suite rooms I have stayed in at other properties have been equipped a bit better, with basic kitchen utensils, dishes, water pitchers, storage cabinets, and in some cases a full size refrigerator. None of these were present. The wet bar sink had some sort of crusty food deposits on the bottom, which was cleaned the next day. This was obvious and should have been cleaned before I checked in. My biggest complaint was the air conditioning. The bedroom unit was barely able to get the room down to 74 degrees, and never shut off. The unit in the living area also never shut off, and at times the area got as hot as 78 degrees during the day, even with the blackout curtains closed. Engineering checked both units and I was told that they were working properly. Almost all my business meetings were a block from the hotel, so it was very convenient. Be forewarned concerning getting a taxi from this location if there are any special events like concerts, festivals, or sports games going on in the city. It took a half hour to get a free cab (the doorman was very helpful here) on check out, and there were about 12 other people waiting along with me.
There is a very small Starbucks in the lobby, with very long lines all morning. It would be nice if the hotel provided free bottled water in the room, but there is a liquor store directly across the street which has snack foods, some sandwiches, water, soda, beer, and other items at reasonable prices.
Will stay here again due to location, but will call ahead to make sure the air conditioning and wired internet works properly.
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