This was the worst experience I ever encountered with a hotel. I had a reservation for 6 nights in April booked on their website. On the day of my arrival I gave a courtesy call at 6PM to let them know I would be arriving around 10 PM. Guess what ...the cleck said he can't find my reservation. He would call me back in 5 minutes. After a half hour of not receiving a call...I called back and now he said there was a "glitch" in the system. I explained I had the comfirmation email from the hotel in hand with the confirmation #...but again he said he would call back. Anyhow to make a long story short...almost 2 hours later he called to say if I had the confirmation I could come to the hotel. Now during this period of time, I tried calling other hotels just in case and even looked into transportation to return home. What a way to start a vacation! I had no car and would be stuck in Baltimore for 6 nights without a hotel room!
My reservation called for 4 nights at $59.99 and 2 nights at $64.99. When checking in the cleck gives me an invoice to sign stating the average room rate per room would be $69.99. I questioned how that would be possible unless that included the tax. His response "Exactly it includes the tax. I was skeptical of this but with all the aggravation so far just wanted to get some sleep and figured I'd deal with this upon checking out.
Anyhow to make a long story short upon checkout was of course overcharged and complained to the front desk and was told someone would call me back. Of course noone has called back. I sent emails to the GM of the hotel and even Choice Hotels has tried to help but to no avail.
Also went thru 6 days of no hot water in the morning. Had to shower when I returned in the evening. TV had like 4 unwatchable channels... Room temps ranged from very hot to very cold ..just a nightmare in every possible way!
Would make a terrific twilight zone episode...Avoid this place at all costs!
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