My original flight had mechanical problems while in flight, so we diverted to Milan and endured hours of delay in getting to our final destination of New York-JFK. It was an awful ordeal. I submitted a delay compensation request back in January, and they finally approved it in September (more than 8 months to process!), but only for one of the two passengers in the reservation. I supplied them with all of the documentation they requested for both passengers. They have been unfriendly and unhelpful in getting to this point, and now after eight months of waiting, they are making me still fight them for the proper compensation amount. All I'm asking is that they follow the standard regulations set forth by the European Union. Nothing more, nothing less.
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