Called BT as having issues with my TV box. Started off ok, I checked all the things they requested. Turns out I need a new box as mines not working. I have to wait until 5th December. I was speaking to Raviteji. After 5 long holds I realised I wasn’t getting anywhere. The call lasted an hour and 40 minutes. Raviteji said his team leader wouldn’t speak to me, he was called Ryan from Newcastle. The customer services was poor so I asked if I was speaking to BT, I was informed it was concentrix. I requested a copy of the awful call, they refused to send it. I’ve been advised to call back tomorrow and speak to another department as they closed whilst I was on the call. BT have just lost another customer. My time is valuable and also limited so I can’t deal with a firm that can’t help me when I need it.
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