I stay in San Francisco for business quite often but usually at one of the Hyatt's or Hiltons. These were not available so after reading the reviews I decided to give it a try. I was surprised that the service described by some was not present during my stay. I had reserved a Royal Court Room but was given a standard room which was run down in comparison. Also, they refused to lower my rate to the standard room rate which was $30.00 less when I originally booked.
While there I misplaced a credit card which the staff was nice enough to check my room while I was at the office and report back to me that they had found it.
Other than that I did not have the experience that most reviewers did , guess it is back to the giants (Hyatt @Embarcedero)
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