This hotel is not bad but certainly not what I expected of Starwood's W brand. On the whole, it's a standard place that has had a few accoutrements such as witty signs and doormats. Here's some information on the facilities:
Service: pleasant welcome and farewell voicemails left. Concierge desk staff pleasant but too busy. Reception desk busy or understaffed at all times.
Value: Don't pay over the odds by comparing this to a traditional W or boutique hotel since it's akin to a standard midtown place
Sleep quality: fine where I was on the eighth floor. Noisy bar and restaurant on ground floor so stay away from there
Cleanliness: fine - no problem
Location - great. Close enough to Broadway and 42nd, the park, Bloomingdale's. Away from the hustle of Times Square
Rooms - fine for a couple of days. Small for one.
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