I had repeated service issues and raised this with them. They completely failed to remedy the issues and once a complaint had been lodged I got repeated texts telling me they had tried to contact me, which was untrue. No one called, no-one left any voicemails. As a result of not getting the service I paid for, I cancelled my direct debit and emailed them to advise them accordingly. Despite this, I got an email telling me I owed 2 months service charges, which I won't be paying. Totally, utterly dismal service and complaints handling. I won't ever use them again, ever
So I get a response asking for me to post details on Twitter or Facebook. Sorry, not doing this TalkTalk as I don't use Twitter and I totally mistrust Meta. If you want to contact me I'll give you my phone number. Oh, but like the numerous texts and emails you previously sent me, you stated someone had tried contacting when they hadn't......more of the same. I STRONGLY ADVISE - DON'T USE TALKTALK
It's now the 21st September and I have had no correspondence from TalkTalk, which is consistent with how they dealt with my original complaint i.e. they did nothing. I find it rather ironic that a communications company cannot communicate with its customers!!
company reviews