This is the worst airline I have ever flown. From the booking thru landing. There is little to no technology to expedite processes. I tried the online check-in process and it continuously failed. So I got charged a check in fee. The documentation required is not explained prior to boarding, so you spend a good half hour filling documents. The COVID verification process is duplicated time and time again. Why because it's written down, not entered into a system. To top it all off, I asked a question about the verification process and the clerk gave me the third degree. Complained to the supervisor who went on to give me a lecture. To top it all off I was hand selected for a special security process.
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