My husband and I recently stayed at the Fairmont Hotel to celebrate a special occasion. We were very disappointed! We had been looking forward to our stay after staying at a lovely Inn in Yountville where the service and food were impeccable.
Upon arriving, we had to ask twice for a bellman to help us with our luggage. The check-in clerk was friendly, however, recommended a very touristy restaurant, after we specifically asked for a non-tourist place to celebrate our special occasion. We then asked 2 concierges to help us with restaurant reservations. They were not helpful at all considering this is supposed to be a world class hotel. One was new and had no experience, the other wasn't interested in helping us nor did he seem to know much about SF restaurants. We were shocked at the lack of service provided. We ended up doing everything on our own and even got in to a restaurant that both concierges said we'd never get in.
The guest room itself was small, stuffy, and smelled bad. The bathtub had hair in it. We went to the Tonga Bar however, didn't stay. We just wanted to have a glass of champagne and it was too crowded and noisy. Our brunch the next morning for 5 was good and the service at Laurel Court was also good. Upon check-out, the blond European woman was unfriendly and rude and just handed us our recent without smiling or saying anything. Overall, this was a big disappointment and we wouldn't stay here again.
The hotel just felt dreary and uncared for. I have been here before and this was nothing as I remembered. Hope they can take care of the problems and bring it back up to it's former standards. It is a great location and used to be the grande old dame of San Francisco. What a pity!
hotel reviews