The lobby of the Grand Hyatt, Washington, D.C. is huge and gorgeous. In fact, the entire hotel is impressive at first glance. Having an entrance to the Metro right in the lobby is a definite plus. All personnel with whom we came in contact went out of their way to be friendly and helpful. The hotel is conveniently located and within walking distance of most attractions such as the Smithsonian and White House.
Our standard lobby-view room was clean and attractive, and the bed was very comfortable. However, the room lacked a room safe, which was highly inconvenient. The bathroom, while attractively decorated, had two significant deficiencies. First, there was no light in the ceiling above the tub; when the shower curtain was drawn, it became quite dark. Second, the mechanism used to turn on the shower was very difficult to operate, the entire faucet pulled away from the wall by at least an inch, and both the shower head and faucet ran at the same time, making for less than stellar water force. Wi-Fi is not free; it costs approximately $11/day for one computer. The parking garage under the hotel is not owned by the hotel; it costs $34/day. There is Valet Parking for an additional charge.
The pictures of the free indoor hotel pool make it look huge. Be advised that it is very small - smaller than a standard room. It was filled with children when my husband attempted to use it at 7 AM. Use of the gym has an additional charge.
There are a number of restaurants in the hotel; we ate at two. Breakfast was at a deli-style facility, which was mediocre at best. Dinner was at "Cure", which promotes "comfort food". We were told that our food would be served as it was prepared; this translated to our vegetable being served prior to our entrees. We chose the same entree because we were informed of the possibility of two different entrees arriving at different times - very odd. The prices are on the high side considering what you receive.
hotel reviews