While during my stay July 14-15 2012, I experienced an emergency where I had to get in touch with my daughter. At the time, a gentleman by the name of Tom was covering the desk, as the night manager, Ken, was off the property. Tom was excellent!!!!!!!! He went above and beyond trying to help me connect with my daughter. Even though I don't think he normally works the front desk, he did all he could do to help me. He was upbeat, concerned and very attentive to my needs. Once Ken came back, he took over from Tom and was so unhelpful and uncaring it took me by surprise as Tom had been so good. Ken had, to say the least, a sour disposition, never once did I see him smile, was unhelpful, was " to busy" to assist me.
The mornign of the fifteenth, when I went to breakfast, I was waiting to be seated. I was by myself, waiting, than, two more parties came after me. The woman seeting people, I believe her name might be Dana, bypassed me and seated the other two parties first. Now, I don't want to believe this could happen in this day and age, but it did make me think as the other two parties this waitress sat were of the same ethnic group as she. Felt like discrimination. Perception after all, is the reality. On the morning of the fifteenth, as I was checking out, a young man by the name of Justin was such a breath of fresh air compared to my dealings with Ken the previous evening. Justin was helpful, smiling, fun, humorous and a joy to work with. You really need to take a hard look at Ken as he does not represent your companay as I assume you would want him to. Thank you for the opportunity to review my stay.
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