This is a conveniently located hotel with proximity to Grand Central Station and Broadway Theaters. Rooms are larger than the typical NYC choices for the price, AAA = $188. The breakfast adequate and 3rd floor lounge comfortable. My traveling companion recommended this hotel based upon previous positive Marriott experience. However ALL rooms contain only one bed. I had been told by reservations that a COMFORTABLE "sofa" bed was available. The main bed was very comfortable. The sofa bed, an excruciatingly uncomfortable set of springs covered by a sheet. The staff, who had made up the bed as is, said they could add "foam" padding. They did not nor did they leave a message as to why. Upon inquiry, we were informed foam is no longer available. As it was too late to change hotels, a housekeeper added 2 thin "quilts" while the head of housekeeping said, "Yes, EVERYONE complains about how uncomfortable the sofa bed is." I object to the fact that I was misinformed about the beds and AFTER we requested help, we received none until demanding it a 2nd time, and thus were stuck at the hotel, uncomfortably, a second night. Though, in general we liked the hotel, had a great view of the Empire State building, because of the staff's lack of follow through, I would NOT stay here again though a single traveler who wishes to spend this much money might find it convenient.
hotel reviews