I need extra legroom due to a damaged knee. To my delight I was allocated to a normal seat next to a window. Staff were completely useless and did nothing to help the cause. Absolutely zero initiative to get the seat changed, didn't even provide instructions on how to reclaim the negligible extra price paid. Only option I was offered was to deboard the flight. 0/10. Be careful if you have medical needs, Icelandair doesn't care.
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