As a KrisFlyer Member and loyal customer booking flights online used to be a breeze.
Not anymore. On the first page you choose the flight to your destination at the advertised prize then on the second page book your return only to find out that your booking class is no more available and one is forced to pay considerably more. To make matters worse you have to pay extra for a reserved seat, pay some more for a "forward seat" and baggage allowance for the return leg might differ too. All very confusing and misleading.
Overall the website resembles more and more a "el cheapo" budget airline.
Service on board has been cut too - no more snacks and refreshments before the main meal, asking for water results in a sip out out of plastic cup - what about a 500ml water bottle available in Thailand for 20 cents.
It seems obvious that the bean counters are now in charge at headquarters
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