My friend and I went on a Friday, around 5:30pm, for dinner & drinks before a show at The Smith Center. It wasn't particularly crowed yet and we were seated inside where another group was also enjoying dinner. The hostess (a younger woman) seated us and after about 10 minutes were only greated with glasses of water from a bus boy, no server....nothing. Food was brought to the other patrons (couple different servers) but they were \"in and out\" so fast neither of us could get their attention.\n\nSo finally after another10-15 minutes, at about 15 minutes with no service at all we went and got our own drinks from the bar outside...I decide to go back to the host/hostess station and ask when our server is going to come and take our order. A young guy with an accent looks genuinely perplexed and walks with me to where we were seated. He had NO idea we'd been put there, the hostess said not a peep to anybody to help us. He seemed truly embarrassed and apologetic and had a female server come to our table immediately. She took our order (we went for the tapas, not bad) and then the male host came back and again apologized, saying that a miscommunication had occurred and the next round of drinks were on the house. He also brought out an appetizer on the house as well. Definitely appreciated the gesture and he promised to put in our food orders ahead of everybody else's as we had a show at 7:00pm. Food came out very quickly, as did the second round of beers. The shift manager, older lady, came over and she also apologized for the mix up and told us that she'd take a further percentage off our final bill. Again, we appreciated that...the attention we received helped to make up for the earlier blunder. I'd read that the service here in earlier posts was very poor but it looks like they make the effort and go the extra mile when mistakes happen...and mistakes are bound to happen!!!\n\nI had the roasted tomato soup (which was especially yummy) mac & cheese, ribs and a pollo something or other. I wasn't terribly \"blown\" away by the tapas as I've had better in town but would give the entrees a shot next time I'm in the area and want to stop in for a bite. Prices are higher that I felt was appropriate but I guess when you want to eat in the \"Art District\" that's what you'd expect? If I could give a 2 1/2 star rating that would be more fair but even with the earlier service FAIL and recovery the food wasn't stellar so 2 stars it is.
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