I really wanted to give Team Knowhow the benefit of the doubt when sending my laptop in for repair after seeing all the terrible reviews. It started positively with a prompt pickup and updates when they were investigating the problems with it and I thought I was worrying for nothing.
The laptop is 6 months old and still within warranty. It has now be 5 weeks since I sent it back and I have absolutely no clue when I will be getting this back. The COVID excuse has gone on far too long and nobody is willing to take any kind of responsibility within Team Knowhow in terms of giving me any kind of reasonable update. Being passed from pillar to post by both their Twitter team and their call centre who have a tendency to "cut out" as soon as they realise you are chasing something. I have remained polite and calm throughout the whole process, but some days think I might have been better off kicking off at them.
Honestly, do yourself a favour. Never shop for anything important from Currys unless it is on a crazy discount and you don't care whether it breaks or not. Not a chance I'm buying anything apart from maybe a kettle or a HMDI cable in the future. Stick to ANY other technology company and I think you'd fare better.
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