They will charge you for everything they can, they don't help and just tell you to read the terms and policies if you've got a complaint. Go with a company like Giffgaff and save yourself some money and stress.
Edit - because I can't reply to their reply I thought to add some more info - no I'm not willing to contact you to resolve it because you won't resolve it. I spoke to the executive team who were awful and just told me to read T&Cs
FYI I've had a contract with this company for nearly 8 years. Used to be a great company and would recommend them to anyone, shame that's no longer the case.
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