AVOID, AVOID, AVOID
DISGUSTINGLY UNPROFESSIONAL
Complete and utterly joke !
From the first point I should have realised how unprofessional this company is and its all just about making money.
Got the new s20 contract and was recommended by sales colleague over the phone i could trade in s9 for £241. Recommended that I go Instore as it would be faster.
Went instore to then be told it can't be done dye to Covid and the sales colleague should have never recommended this option.
Then rang in to arrange trade in via post to then be told that colleagues instore should have carried out trade in. Clearly no one knows what's going on here.
Trade in via post was arranged. Packaging came and I packed and sent via royal mail.
Waited a whole week and no reply. Rang customer service to be told that the trade in centre has no means of contact apart from email and that it would be faster for me to email rather than the colleague who I was speaking to (so I should do his job for him, don't know what they're paying him for).
Emailed them, week later nothing. Royal mailed confirmed that they recieved the package two days later however, no one could confirm this to me from the Carphone team. Rang in again, didn't have a clue about where my property was. Escalated the matter and was told it should be dealt with within a week and should get an email.or call.
Week later, nothing.
Rang again and they said they had no contact from trade in team. It had been over three weeks and this shoddy company couldn't even confirm whether they had my property or not !
I finally got an email in the fourth week and suprise surprise, just as I'd been disappointed with their service at the start they continued this right to the end.
Phone was in perfect working condition when it left my posession but somehow managed to get screenburn when it reached them. Valued my phone at £35. My fully functioning phone which I only replaced as I was out of contract was being used as scrap.
Furiously denied this offer and told them this couldn't be as phone was in perfecy working condition.
Got an extermely sarcastic and patronising reply from them about what screen burn is and how it happens (did not help at all). Refused to escalate this for me even though on terms and conditions it says I am entitled to money back if damage is caused.
I got sick and tired of them and just asked for my phone back and low and behold, my perfectly working phone had screen burn !!!
NEVER EVER WOULD I RECOMMEND THIS FAKE COMPANY AND NEVER WOULD I USE THIER SERVICE AGAIN. NOT SUPRISED COMPANIES LIKE O2 ARE ENDING THIER CONTRACTS WITH THEM. THIS COMPANY SHOULD BE SHUT DOWN. ABSOLUTE SHAMBLES. NEVER WAS I ONCE OFFERED AN APOLOGY.
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