I went to San Antonio on business to chair a fairly large meeting. I have stayed at a number of other hotels in the city (Drury Plaza, Emily Morgan, Menger), and had always wanted to stay here. Given its comparatively high prices, I think it is an ok value, as long as you get a room overlooking the river. Otherwise, the rooms are a bit dark and there is nothing special to recommend them. Anyway, my perception was no doubt colored by the fact that I did not get a wake-up call, and as a result was 45 minutes late for my meeting- a huge embarrasment! I complained to reception and explained that it was essential for me to get the call the next day as I had a plane to catch in the morning. I made the same point with the operator that night. Fortunately, I used the alarm clock as well because there was no call. I learned at check out that there was a technical glitch, but I don't understand why they did not figure it out earlier, as other patrons had the same problem. Plus, I would have liked some reasonable compensation, other than a free cup of coffee, which is all that was offered.
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