Don't be intimidated by their massive granite storefront--the people inside are warm and friendly and incredibly helpful no matter what your business is. I brought in my handmade engagement ring to be sized down (after a terrible experience at Forbes Jewelry across the street--see my review for that) and the woman who helped me treated me like I brought in the Koh-i-Noor. Their repair shop will do anything, from fine jewelry to handmade jewelry to watch batteries. I don't have experience with purchasing from them, but after such a great experience with the repair shop I think I may go back for wedding bands.
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