We stayed 3 nights/4days at this hotel - we were very happy about the info/details HOWEVER our experience was TOTALLY different. They put us in a room in the lower level, where major construction was happening? I mean why? Why do you sacrifice a customer or a review instead of upgrading us immediately and moving us somewhere more comfortable. If they revealed this info beforehand, i would have requested a different accomodation. We asked the front desk but they were nonchalant. They did not seem to care or concerned about our comfort or well being. FRUSTRATING. If you have construction in your property, make sure to go the EXTRA mile to make your guests happy - don't treat us like sheep. We are paying customers and you CHOSE not to be hospitable. Your hotel needs more than construction - it needs PEOPLE SKILLS AND CUSTOMER SERVICE (such an old concept but Ameritania has not received this news yet). Wake up guys...
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