I was really confused about this place. It's Hyatt, right?? This is the most depressing Hyatt I've ever stayed in my whole life. The lobby was really nice, but that was about it. The rooms were old and worn out. The furnitures looked old and unclean. And they charge an arm and a leg for parking. Two nights in a row we could not find any parking space in their parking garage. We complained, and they said that they can't do anything about it because there's an event going on. The staff just seemed like they didn't care and did not want to help us. Really?? And we're paying customers!! The neighborhood was run down and there was nothing in the surrounding area. I would really not stay here if you're visiting Chicago for leisure.
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