Let me preface this by saying I don't believe in writing bad reviews, but this experience is an exception to my rule. Please note, this is a last resort, we did try talk with the hotel manager, but we were unsatisfied with her response. We checked in on a Sunday afternoon. The elevators were extremely confusing, every time we rode on the elevators, there was someone standing there perplexed. When we walked into the room we noticed right away it was cold, in fact the hallway was much warmer. We tried turning on the heater only to realize it was blowing out cold air. Please not that the day we arrived there was a huge rainstorm and it was quite cold out. On our way out to dinner we stopped by the front desk to let them know our heater was broken. They informed us that it was indeed working but, does not turn on until the temperature dropped below 50 degrees F outside. I had never heard of such a thing, but we thought, "oh well" it will definitely turn on tonight because it was getting colder and colder. When we got back late that night the temp. was in the high 40's and still not heat. Again we asked the front desk why the heater was not on as we were quite cold. This time they told us the temp. must drop below 45 F and that they would give us extra blankets. The next night the temperature dropped well below 45 f and still no heat! They sent up a maintenance man but, it didn't work, it was still blowing cold air. He told us he would have them send up extra blankets and we told him that we already had some. Neither of us slept that night, I finally got out of bed at 5am and took a hot bath to warm up. We spent our last day in NY exhausted! When we complained to the manager she offered us a free night stay in the hotel. First of all, why would we ever stay there again?! Second of all, she only gave us a business card with her name on it (not a voucher), who knows if she would be working there the next time we returned to NY! She told us that was all she could do since we paid through Orbitz. We called orbitz and they were awesome on their end. When we came back to retrieve our bags later, she was standing in the lobby talking to another manager about us. She looked at us an look away. She didn't come over to apologize or smooth things over or say goodbye.
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