After a 10pm flight after work from LA, the last thing you want to do is spend 45 mins checking in. That's what happened when I got to the Signature. If that was the only problem I had w/ check in/check out, that would have been fine, however, it wasn't the case.\n\nThe room itself is awesome. Very spacious, clean, nice touches like the ipod docking station/alarm clock, full kitchen and great bathroom. One small thing is that there weren't enough trash cans in the bathroom and every time I'd move it where I wanted, the cleaning ppl could move it back! WTF! The pools that they have at every tower are basic pools (clean, not crowded and the crowd is not like the spring break crowd at the reg. MGM pool). The service at the pools was great but the cabanas are VERY basic. We rented 2 one day and it was worth it considering it was 102 degrees, if not only just for the shade. :) I would suggest that they need to spend some money and get ipod docks and flat screens and fans in the cabanas and charge a bit more. \n\nThe hotel is awesome. It feels a lot like the Mandalay The HOTEL. Very classy, the decor is dark wood and simple. Not cheesy and over decorated. I loved the burner (yes, i'm the 1 freak that DID cook while in Vegas) and the microwave and mini fridge. The wine glasses, pots and pans, plates and cups were very handy. The spa is nice (my facial was fantastic) but the biggest and only REAL complaint is that the check in and check out took too long. They only had 2 ppl at the front desk and it seemed they were too chit chatty considering there was a long line. And they also aren't very bright. After spending 45 mins. checking in and requesting that they make sure to note something on my reservation, I realized the 45 mins. was totally a waste.\n\nI had requested that they add my 1 add'l nite that I ended having to book after the fact, to my boyfriend and my original 2 nite reservation and requested that they would note that so I wouldn't have to check out and then check back in for the 2nd part of the reservation. That simple request seemed too difficult for the ppl at the front desk. The woman there promised me that she had made that note in the system (upon check in) and yet at 12:01pm the next day, I couldn't charge anything onto my room and my keys didn't work because they didn't make that change to the reservation. I therefore had to spend the next day again explaining the situation to the front desk and giving them an attitude since the woman the nite before had PROMISED me that this wouldn't happen. Long story but the point is..........they need to hire better ppl for the front desk. Also, I charged spa service and food to my room and upon check out, they didn't see the charges for that posted. I asked them to check again and they said \"well, if it's not there now, you won't get charged later\". A few days later, checked my credit card statement online and the charges were there. Which is fine since I DID charge it but the front desk ppl again, proved to be useless. \n\nOn a side note, they have Wifi by the pool and all of the hotel rooms. When I called to ask them if they had Wifi by the pool (I had to go for work), I was told first they didn't, then when I called to ask again, they said they did and then someone else said they didn't. They need to figure out their answers and be ready to answer simple questions that guests may have. I mean, that's your job to know the place where you work! come on!\n\nIf it wasn't for the fact that the hotel was nice, I'd give it 2 stars for the ppl who work there. Am i mean? probably but if you're charging that much for a room, you better have 5 star ppl working for you. I think I had better service from ppl at the Holiday Inn.
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