We stayed at this hotel as part of a group in July 2006. The hotel is located about 5 minutes from the Philadelphia airport -- just far enough that you don't hear the planes roaring by, but close enough that its a quick trip for early flights. They have a shuttle that runs to the hotel upon request. I used the shuttle and found that they were prompt in responding to my request, courteous, and helpful.
The hotel itself is a bit dated. They do have the new Marriott beds that the entire group found comfortable. We did have a number of problems with the rooms between all of our group members including -- dirty walls and floors, reservation mix ups, certain group members provided benefits when others were not, people checked into occupied rooms, cots removed prior and not replaced in a timely manner in the middle of the guests' stay.
We found that the clientele that frequented the bar area in the evening was loud and obnoxious. After about 8pm, most of the group (all with children) avoided the lobby area as best as possible. One of our group members found that their neighbors were so loud, they had to call the front desk to get them to quiet down. The restaurant, however, consistently served good meals and the service was above average.
Although this was not the best experience we have had, we were told by other people attending the same event and staying at other properties that we were staying at the best property in the area. The housekeeping and front desk folks could use some improvement and the hotel clientele could be much improved. Having stayed at a number of nice Renaissance properties, this one could definitely stand for some improvement.
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