My wife and I came for a weekend stay and picked The New York Palace. First, only folks that know how to drive in New York should. Everyone else take the cabs. There are plenty of them and car storage is crazy expensive. We took the cab route and paid a flat $45 fee from the airport. The hotel is truly impressive and everyone is quite eager to be of service. This is what I thinks sets the hotel apart from others. Check in was quick with no issues. The wait at the elevator lobby was a bit longer than expected, but it is a +30 story hotel serviced by 6 elevators. The room was nice, but not any more special that a good hotel. One item of note is the light switch near the door. We made the mistake of pressing the lower of the three buttons that alerts the floor chamber maid. After a few minutes, a very cheerful lady knocked on the door asking how she could help. We said there was no issue and she guessed we hit the button by mistake and showed us what each button did. Again unexpected good personal service. Our view of was OK, but blocked by a building across the street. The bed was very comfortable and the pillows were wonderful. My wife would love to know where they got them. The next day we walked downtown area. This hotel is in the center of everything and blocks from the theater district. We wanted to experience a true New York restaurant and asked the Concierge for help that Friday afternoon for a Saturday night reservation. There are three always at the desk and ready to serve. Being Friday and not having reservations booked in advance, it was not an easy task. Our concierge said he would leave a telephone message with his findings and recommendation. When we finished our walk that day and went back to the room. Like clockwork, there was a message on the phone to check with the concierge desk. Our reservations were set with a paper showing the directions and contact phone number. Again, great personal service. Our Saturday night was great with a show and dinner. Our check out was very easy and quick. The cab ride back to the airport was $42 meter fee. For summary, everyone we met at the hotel was very professional while the room was good, it was more expensive than it's worth.
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