My mother in law is 90, has onset dementia. Her landline went down yesterday and trying to get it checked and sorted was a nightmare. Lengthy procedure to get the line checked then confusing text messages. Try to speak to a HUMAN? You have more chance of winning the lottery. BT IS A DISGRACE.
UPDATE. BT have responded to my TrustPilot review far quicker than my 'lengthy on hold' phone call yesterday (unanswered for over an hour) and now invite me to contact them on FBook or twatter!!!
Just another example of how useless BT is in that it responds to comments on a review site instead of doing it's bloody job correctly in the first place.
BT....YOUR CUSTOMER SERVICE IS BEYOND POLITE COMMENT. YOU ARE STILL AN UTTER DISGRACE.
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