I stayed at the Figueroa hotel for business to attend the WPC Microsoft convention from July 7th through the 15th. I was excited to stay at the hotel because of their great webite and pictures. However once I arrived at the hotel I was very disappointed. The service desk had apparently not charged the credit card the was used to secure the rooms so I had to provide mine. The room I had was small and had a tiny bathroom. The hotel didn't provide an iron or ironing board in the rooms. You had to call down to the front desk to get one and you could only use it for an hour. Their idea of room service is going down to the cafe, ordering your food there and bring it back to your room. You could not charged anything to your room. You had to pay on the spot. Now I have to keep track of multiple receipts for my expense report. The website states it was remodeled but they did not replace the single paned windows with double or triple paned windows. So you can hear everything that is going on outside. Using a flashy website and a fish eye lense to make the hotel a destination is false advertisement.
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