We recently returned to the Pointe Hilton for 6 nights. The front desk was very friendly and most helpful during the check-in process. It seems the hotel is getting a little tired. While the roooms were very clean they could use some updating. The beds were typical of most Hilton properties, inviting and comfortable. The outside common areas tend to look somewhat neglected. The pool area was very nice and well serviced. I was disappointed with the River Ranch. They seem to be neglecting the upkeep of this water attraction. The first day we were there the lazy river was not working. When I approached a young worker he just brushed me off. He said it was really slow and if they turned it up it would blow the pumps. Later that day it was working fine. I was unimpressed with the lack of supervision on the lazy river and the cans, cups, and trash that was allowed to build up throughout the day. The River Ranch needs some attention.This resort is in a great location and has alot to offer a family, but it is tired and needs some updating.
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