Flight TG337 from Bangkok to Chennai. Since the beginning, before the take off, I discovered that my monitor and audio didn’t work properly. I asked the hostess for assistance, she told me that I had to wait 1 minute. Than she sit down for the take off that happened many minutes later. After take off nothing happened, I asked again and she said 1 minute again. After a few minutes I asked and she said 10 minutes. After 10-20 minutes nothing happened, then I decided to move to the empty seat in front of me. After a few time I was told that I had to come back because I didn’t pay for the extra space of the seat (that was the one beside the emergency exit). I explained that my video and audio were not working and I was told told they were fixed. Then I moved back to my original seat and the systems were not working at all! Then I moved again to the place close to the emergency exit, I had dinner, and I was told more times that I had to come back to my place. I was treated as I was trying to get an upgrade without paying but actually I was the one who payed for a service that was not working properly. I asked to double check again because I wanted to be sure that I was moving seat for the last time and they confirmed. Then I moved one more time, at first the system was ok then it started again to jump the audio and video making impossible to watch the movie. I’m very disappointed by the total lack of professionalism and politeness that I expect from hostess and mainly from a crew supervisor. At the end of the flight I was tired, frustrated and I could not watch the movie due to the frequent interruption by the crew and system not working. I’m a frequent traveler for both business and tourism reasons and this is the first time I get so disappointed from a so weak and rude service. I won’t travel Thai anymore and I’ll suggest my company and everybody I’ll speak with to avoid such a bad service.
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