Flying OK619 from Amsterdam to Prague on October 3rd. Flight operated by Smartwings and late as usual. Boarding has been chaotic, service a board amateurish. Passengers were siting for quite a long time in the plane after "boarding completed" without a word of explanation as to why and what might be the departure time. The same in Prague. The plane was sitting on the apron, passengers waiting and no explanation provided. Would that be that difficult to explain, that we are waiting for the bus? Very poor service. One feels as a cargo. Plus you have CSA ticket but flight is actually operated by Smartwings which is a low end lowcoster. Real disappointment, nothing was working right.
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