So, this was a mistake, never to be made again.. checked in with "andrew" who was the rudest person I have ever met in the hotel industry, surprised he still has a job. Reserved a room with breakfast, and luxury floor.. never given anything for breakfast, never told there was no lounge, even though clearly states in the hotel guide.. Luxury floor will have access to "concierge lounge" called and asked him about it, he says, it doesn't say that you will have access, i can give you vouchers for breakfast. I paid 40 extra per night for this "voucher"? really? STAY ELSEWHERE! See picture of the quality window covering...
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