Really, really bad customer service! I needed to cancel an order for FTTP installation as I needed to move house at short notice. I was within my rights to do this and BT agreed that no fees would be charged. Why then did it take 2 hours on the phone to sort this out over several months!! For some unknown reason they set up a direct debit and started charging for a landline that wasn’t even supplied by them. The call centre staff wouldn’t let me speak to a manager and told me that there was no point in making a complaint. It didn’t seem to register that the whole process was a complete waste of time. BT, I really wanted to like you but won’t be using your services again!!
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