The Grand Hyatt San Francisco would be a fantastic hotel in a lot of other cities in the world. Unfortunately, it's in San Francisco.
I travel frequently to San Francisco, and have stayed frequently at other hotels; however, needing a one-night stay I decided to try out the Grand Hyatt. I should admit that there was nothing particularly wrong with my stay -- I had a perfectly adequate room on a high floor, with a nice view.
However, as a Hyatt Diamond, I wasn't particularly impressed with the room -- based on the room map, it appears to have been one of the smallest in the hotel, and though high up, it wasn't on the same floor as the Grand Club. Furnishings were high quality, but a bit tired, with a worn counter in the bath. The bed was comfortable, and the room was very quiet. I didn't get a chance to check out the Grand Club, but it's not on the top floor of the hotel, which costs it a few points in my book. The cocktail lounge, which is on the top floor, has a nice northerly view of Coit Tower and the Transamerica, but it's kind of tight, and noisy, and the music from the private event next door kept intruding. Staff everywhere was pleasant, but not exceptional.
All in all, I'd be perfectly happy with this property if there weren't so many other good options in the area. However, the Hyatt Regency is nicer for Hyatt loyalists, and the Westin is a better hotel in Union Square if you're a Starwood elite. And at the northeast corner of Union Square, it's a bit of a hike to transit compared to other nearby properties. So at the end of the day -- stay here if you get a deal, and you'll be perfectly happy, but don't pay a premium for the Grand Hyatt name.
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