Not sure when they received 4 star status, but I doubt it's been checked in awhile... Someone needs to reduce it, because it's false advertising.
We arrived at the hotel at around 10:45am. Check-in was not until 3pm, but we wanted to drop off our luggage. The man who checked us in said our room was not ready, but it would be ready after 3pm. He asked if we wanted non-smoking, we said yes. He then confirmed that our king-sized bed, non-smoking room would be ready at 3pm, we would just need to stop back by to pick up our room key. There was no friendly “good morning” or “have a nice day”, not even a smile on anyone behind the counter. That should’ve been our first warning.
We got back to the hotel around 5:30pm after seeing RENT. The line for check-in was pretty long and slow moving. When we finally moved up for our turn, we were told that our room was not ready yet. He also stated that the room had 2 double beds. We informed him that was not our room, as we were told the room we were to receive had a king-sized bed. We were also told that the room probably wouldn’t be ready for another 45 minutes, at least, but that was not guaranteed. We told him this was not acceptable because we had dinner plans and tickets for Wicked and we needed to get ready, PLUS it was not the room we were scheduled to receive. He said we could use the shower in the fitness center to get ready – completely ignoring the fact that it wasn’t the room we were scheduled to receive. He said he could check us into another room, but we would need to check out by 9am!!! We asked to speak with a manager – he went around to the back and took his own sweet time coming back to the counter – without a manager, but he said he found a room with a king-sized bed that was available. I guess it magically appeared in their system…
The room itself was small, even by New York standards. I’ve seen bigger bathrooms at gas stations. It was at least quiet and the pillows were comfy; however, when we finally decided to go to sleep it was around 1am. As I pulled the covers up, my hand was stuck by something sharp. After turning on the light, I found a big, upholstery type pin sticking through the comforter. I called down to the desk and the night manager apologized and offered free breakfast. I declined the breakfast, but since we had already ordered coffee service for the morning, he said he’d take care of that. (Of course, when we checked out they tried to bill us for it…) The next morning, someone from security came up to take pictures – but it’s pretty hard to see a little needle prick on your hand… He also “confiscated” the needle – but not before I took a picture also.
Also, after returning that night, we did end up getting a late-night nibble from the menu at the bar before heading up to the room. We ordered the Maui sampler – it was unremarkable, but not bad for bar food. At least the service was good – our waiter was very attentive. Wine was a little pricey – expect to pay at least $40 for a bottle of wine that runs about $8.99 at the store.
They may not have 4 star service or quality at this hotel, but the price will definitely fool you. The location was good, but I would not recommend staying there.
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