The location of this hotel is perfect for tourists/visitors interested in experiencing the Times Square area with all its unique sights and sounds. The staff is very courteous, and when my TV wasn't working a staff member was at the door in less than 5 minutes. Nice people. I am Platinum in the A-Club program and may have gotten an upgraded room, I'm not sure. It is nicely furnished - good working area, fast internet service, electrical service at desk level, sofa facing a nice TV and large mini-bar.
The hotel is very stylish in its common areas - great bar/lobby but worn and a bit grungy at the edges. The bed was rumpled and lumpy looking, and and the cover was not fully tucked in at the bottom at my arrival. Did I arrive before the maid had finished making up the room? Did a late-check-out guest couple take another romp between the sheets before leaving? I had the same problem as another guest who commented on the board, with getting the room cool enough to sleep, and had to resort to opening the window. It is surprising how much noise there is 32 floors up.
All-in-all, a decent tourist class hotel.
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