We just got back from this hotel tonight. Some of our stay was nice, and some was not.
Positives: The location is great. The North End is great, and so is the water close by.
The valet men were very professional and courteous.
Check in was quick and easy.
The doormen were very pleasant, as was the room service delivery man
Very nice jazz band in the restaurant
Large windows that open, with a nice view
Negatives: I had a mediocre dinner at the hotel restaurant, with mediocre service.
I ordered 2 oatmeals, and asked for salt from room service. The receptionist was impatient; I never got my salt, and we paid $36.00 for 2 bowls of oatmeal with bananas and raisons.
The TV did not work well, and had a very poor selection of channels and movies
No fan in the bathroom
Stains on carpet
Worst of all: The room was stifling hot in the middle of the night, we tried to turn the thermostat down, but it didn't work. I had a very poor, and uncomfortable night's sleep. When we checked out, we were not asked if we enjoyed our stay. When I told the person at the desk about the uncomfortably hot room, he seemed most uninterested, and said he would tell the manager, but didn't say anything else. In the past, whenever we've had problems with our sleep in a hotel, we were always offered some kind of compensation. I was unpleasantly surprised by this reaction.
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