After check-in, I found stained bed-linens and a stained comforter on the bed. First, let me say that I find this simply inexcusable. Modern laundries can clean nearly anything and what can't be cleaned can easily be spotted and discarded since hotel bed linens are typically white. Housekeeping immediately sent someone up to replace them, following which we were satisfied.
I concur with a previous reviewer who mentioned dirty bathroom tile, ragged bath mats, and dirty electrical sockets. (Why, Omni? All so easily fixed...) (I don't agree with a previous review that the parking is "horrific." That's preposterous. Parking and location are both grand at this location.)
I will give the hotel five stars for their apology. Later in the evening, after returning from dinner, we found a sincere note of apology from housekeeping and a platter of snacks in the room. Really superb customer service. Chelsea at the front desk was also extraordinary the following morning, helping me to print some items I needed shortly for a meeting.
In the end, I'd prefer to have a really clean room AND great customer service. But with so many hotels lacking both, the Omni is not a bad choice.
hotel reviews