My husband and I arrived at this hotel around 10am on a Friday morning. The lady at the front desk took our luggage for us as well as my phone #. She said as soon as a room became available, they would call. We left and began to explore the city. We returned to the hotel around 5:30pm after never getting that phone call that we were promised. When we checked in at the front desk, the guy just said sorry, gave us a key, and said our bags would be delivered to our room in a few minutes. Great! We were anxious to get showered and ready for dinner. At 6pm, the bags still werent there. My husband called the front desk and was told it would be just 5 more minutes. I took a shower, and when I got out at 6:30pm, the bags still weren't there! I marched downstairs with wet hair, went to the front desk, where - low and behold - she pulled our bags right out of the closet area where they were all kept. WHY WERE THEY STILL THERE?!?!? Why would you tell us 5 more minutes if you had NO intention of bringing them to the room??? Unacceptable and rediculous. So finally, at 630pm, after being there since 10am, we had our bags. No thanks to staff!! Had we known they were going to totally ignore us, we would have gladly taken the bags upstairs ourselves at 530pm when we first got there.
We stayed until Monday and the rest of the trip the staff never really even says hi when you walk by. They just hang behind the counter and tap on their computers.
Besides the terrible staff experience, the hotel was great - wonderful rooms, clean, updated, nice toiletries, and best of all - LOCATION!! We literally couldnt have chosen a better location in all of Boston. Right in the middle of it all.
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