After going through security, the airline cancelled flight an hour before boarding. Went to the airline desk to be assisted and there was no one from Vueling airline to assist. We had to wait an hour for someone to take us back to landside, went to find someone from Vueling landside to assist but there were no staff available to assist and the lady at the info desk advised to call the airline customer service instead. A complete nightmare. We had to buy additional ticket with another company, and we never succeed to have the customer services, either online or hotline, for a compensation or refund.
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