Prior to ending our bt Broadband contract early we spoke to Bt to find out what the charges would be.
We had to give a date agree to send back all the old routers which we did .
We then were sent a email confirming charges.
Then we were over charged.
After speaking to an obnoxious Bt customer service staff he just repeatedly said it was an extra charge for line rental agreed to register a complaint then immediately withdrawn the complaint himself .
Then hung up !
Definitely won't be coming back to BT in a hurry.
Very poor customer service received, not what I was expecting from a once reputable company.
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