This is a budget hotel so expectations should not be high - we have stayed in the Wolcott on the opposite side of the same street for our previous trips to NYC. Both are budget hotels and there are pros and cons for both but on reflection my preference would be for the Hotel Wolcott when we go back.
Herald Square Hotel has some recetly refurbished rooms - we stayed in a new queen room. The room had no windows , carpet not timber floor (as per description on website) which looked like it had seen better days. We only had an open wardrobe with a shelf high up - no other drawers for folded clothes etc. There was a small table and two chairs in the room - I had to move one of the chairs next to the bed as there was only a side table on one side. Very noisy AC unit right next to the bed - we could not sleep with it on and it was hot whilst we were there so were quite uncomfortable during the nights.
However - bed was very comfortable and the bathroom was very nice. Bathroom had two sinks and a big bath with shower over.
The reception area is not the most modern or welcoming and staff are behind a screen. There is a seating area and coffee/tea machine provided...plus some daily treats of chocolates and sweets which disappeared very quickly !
The location is however great - between 5th Av and Broadway, Empire State close by and Macy's round the corner.
As I said to start with, this is a budget hotel and you will not get all the bells and whistles at this price - our expectations were not high and to be honest we spent little time there as we were out all day every day and then out in the evening for dinner. However, Hotel Wolcott for me has a bit more charm....the rooms may be more dated but they are spacious with good storage and windows ......and the reception staff are more professional, this is not to say the Herald staff are not but it was just a difference that stood out for me.
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