Worst airline I’ve ever flown with. I waited over 2 hours on gate K6 for departure however an announcement was made that the plane was delayed over 1 hour which I then waited patiently. 10 minutes before 5pm departure time I get an email stating plane departing from different gate which I headed to and missed the plane with my family and kids. I was then advised to go to level 3 and speak to AirAsia customer service to explain to them and they immediately requested that I pay 870RM as this is a special deal. All I can say is this airline is a total scam, stay away. I did rebook with AirAsia as now they were the only airline flying to Langkawi at 08:55pm however this time the plane was delayed 2.5 hours. Never again!
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