My stay at the Westin was good. I'm a pretty self-sufficient traveller and don't really use any extra services hotels offer so I can't comment on that.
My room was good, pretty large by NYC standards (I thought) and the king bed was comfortable. There were a few minor details that some people may fuss over - a tile by the front door was missing, and there was dental floss in the bathroom bin when I arrived (so obviously not mine. Kinda gross, but it wasn't like I was going to touch it). Also, the bathroom door was frosted and it didn't quite close all the way (in my room) so privacy may be an issue if you're not travelling alone like I was.
My main gripe is that it cost over $40 for internet for three days - what?? How is it that a Holiday Inn Express and other budget chains can offer free wifi but the Westin can't?
The location was great (quite hectic trying to fight the crowds though). And my room was actually quite considering it looked out over Times Square.
Overall I had an enjoyable stay but I can see how someone fussier than myself would find issue with the above.
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