Although The Hotel Did'nt Necessarily Have Any Major Things wrong, there were several misleading promises on their website. Luickily, I got an excellent rate for this hotel or I would have been sorely disappointed. I paid for a superior room and even though the room was definitely a good size for New York, I don't see houw they can say it was superior other than the fact that they call all rooms above the 20th floor superior. I made all the arrangements for all our traveling companions. Their room was supposed to be identical to ours, but they did have a very nice room that was on the corner and had wonderful views. It became a big joke with us about how they got the "good" room. Webside promises coffee/tea makers in all superior rooms but I was told I had to request one, which I did and they did bring one up promptly. However it was dirty and kept having black stuff come out when I made a pot of water. They brought me a laundry bag that had a few instant coffees and teas with some sugar in it. No creamer, stirrers or cups. They sent up cups when we requested, but didn't replenish them every day. The room was old and outdated and even though it didn't appear clean, I do believe it was clean just stains that have the apperance of not being clean. Very small lobby with a few places to sit, but didn't feel like we were welcome just sitting there talking with our friends. Expensive bar and restaurant in lobby, but we opted for the $4.00 omelet across the street instead of the $18.00 continental breakfast downstairs. Website said you could cash a check everyday for up to $200.00, but when I would try was told the computer was "down" but that I could use the ATM upstairs and of course since it wasn't my bank, I was charged several fees. We were told that we could pay for wireless internet in our room or we could go to business center to use it. When we went to business center, they charged for that also. I am just used to a more service oriented hotel when I go to New York. I would rather pay a little more for a friendlier place than feel like I am being penalized for getting a good deal. The guy that checked us in and the doorman were nice but other than that, I don't think I saw a smile.
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