Ordered a phone on the 4/4/20 and they cancelled my order without my authorisation after it failed to arrive in 14 days. I was then told to wait another 14 days at least to get a refund. As they instantly took my money on the 4/4/20 I fail to see why it takes another 2 weeks for a refund. I have previously bought 2 phones from them with no problem, so very disappointed that they are exploiting their customers in this way in the current situation.
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