We recently stayed at the New Yorker and were very excited after hearing some great reviews.
Upon arrival I was informed that I would need to give my card details just in case there were any additional charges, ie if we smoked in the room. I was happy to do so and gave my card. The man told me that no money would be taken from my account and that it was a just in case policy. I can confirm that we did not smoke or damage anything in the room.
The room was very nicely decorated and had plenty of cupboard space for a couple. The only downside to the room was that the carpets made us very static, we received many little shocks and our hair would go a little scew wiff!! But other than that, the room was lovely.
The bathroom was ok, a little rough around the edges but ok! I had read reviews saying bring your own towels as the ones provided are tiny but we found them to be fine. I would suggest that anyone going there should either buy soap out there or bring their own as the soap provided made our hands VERY dry and rough.
I was a little let down by the customer service, upon arrival we were both tired and just wanted to get some sleep. We were not advised on where to go or what floor we were on. Also, I emailed them in advance to find out about hotel transfers as they claimed to offer this service but they simply gave me a contact number to arrange it myself. When we got there, we found that they were able to arrange this for us and it would have taken them about 2 minutes to do so.
Upon our return to the UK we discovered that all was not well. My bank statement showed a pending charge from the hotel. I quickly called Expedia as I was very concerned - we had not damaged anything, smoked in the room or ordered pay-per-view. They called the hotel and informed me that this was a 'security deposit' of approx £186.00 dollars. I was more than concerned at this point as there had been no mention of any deposits at the time of booking or check-in. This means that they had taken money from my account without consent - big no no! They advised that the money was just a deposit and that it was put on hold and would be put back into my account within 3-5 working days. I am still waiting for the money to be returned and am most definately not impressed that they have done this without informing me or with my consent.
The hotel is ok if you want a room and a bathroom, the location is good and the diner is fantastic but do be aware that they can take money from your account without informing you!!!
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