To start, I booked two "suites" before Christimas and paid for them at the time. Three months later, we are checking in to find out that we have been "downgraded" (exact words) to a regular room, for both rooms. I complained and was offered a free buffet breakfast. They had no explanation as to how this could possibly be since I booked months in advance! The room(s) my party ended up with looked like something from a housing tenement building, and were very small, even for NY standards. There was barely any room to put an overnight bag, as the queen sized bed took up the entire room. I have seen nicer bathrooms in mobile homes. Since the room was paid for through hotels.com, I had to stay or or lose the money, otherwise, we would have left and refuse to pay. All this to make walking to MSG convenient. Next time I will stay somewhere else and take a cab to MSG. This is the first time I ever felt like I was being punished by a hotel. Absolutely horrid.
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