UPDATED 12-28-2007: We've been staying here whenever we've visited this year and I must say this last trip has left a bad taste in my mouth. The customer service is awful. One of our days there the water in the shower turned from warm to cold while I was in there. I was freezing! When I got out, I called up and asked about it. The person on the other hand (JANICE) said: \"there is a piping problem and they're fixing it, have a nice day\" and hung up on me. I couldn't believe it. On top of that, whereas before the staff were all very accommodating, this time around they all seemed really irritated for some reason.\n\nThis will be the last time we ever stay at the MGM Grand. There are so many choices and there is no need to put up with attitude when you're on vacation!\n------------------------------------------------------\n\nI'm really glad we stayed here. The room was very nice with those thick comforters that I like. The beds were comfortable although slightly too soft for hubby. Although check in was kinda slow, she did comply to all my requests of wanting a non-smoking room as well as one located closer to the elevator. I do not like those rooms where you have to walk a marathon to get to.\n\nThe valet parking is pretty efficient also. The valets are very friendly and will help you with directions. In fact, they always ask you if you need directions to get some where. Our only problem was asking them to recommend places to go to -- which, most of the time, they would give us some weird place which we wouldn't even go to in California. Oh well.\n\nThe casino is also well ventilated, although you can still smell the smoke. I guess that's inevitable. However I do like the fact that you can bypass the casino and walk through another corridor to get to the elevators. We stayed here because we got a really great deal, and I would definitely stay here again if we got a great deal again.
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