We used to live in NY, and we came back to visit after a year and chose this hotel based on a family recommendation. And what can I say...we loved it! The customer service was great right off the bat- they did everything they could to accomodate our needs. We needed an early check in- and we only had to wait an hour before they cleaned and readied the room for us. We needed a crib for our baby, and there was one waiting for us when we got in. We wanted nice views, and we got to stay on the 21st floor.
One really useful feature for new parents- don't take my word on it, but I think the rooms might have some noise control. Our baby was bawling about 30% of the time and we were terrified that we'd land up on another reviewer's bad review. But when you step out and shut the (heavy) door, you hear it so faintly that it wouldn't be a bother at all.
Also, people, AMAZING location. I know that midtown is touristy, but it's getting better. There's stumptown coffee on 29th and Broadway, and 7subs next to it. There's Birch coffee on 27th and Madison, and Wine30 on 30th and Madison. But also, theres the abundant subway lines in the Herald square station, like 2 blocks away! We thought we'd have to cab it a lot with our 6 month old, but subways are so close that they were easier!- Just a tip, if you have an infant, get a baby carrier.. a bjorn, and ergo, and Angelpack, what ever suits you. It's SO much easier not having a stroller when you have to deal with stairs everywhere.
Back to the hotel- they have an AM coffee service which I have not tried, but I bet it's great! Also, there is a gorgeous veranda on the 5th floor, which I wish we knew about earlier. Such beautiful views.
And the bed... oh the bed! I think it was the most comfortable thing I ever put myself on. It feels too soft and squishy at first and you're a bit skeptical, but when you wake up in the morning, you are so well rested. They even ask you for your preference of pillow- hard, soft, firm, blah blah.
I've said enough. Go. (Oh- use your AAA card for booking discounts)
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