At Check-in, my husband and I were told we were being upgraded to a suite. We thought, "how nice - as Best Western Rewards members this must be a bonus and a great way to end our trip to California". We were wrong! The room appeared nice, but little did we know it was located by the "All Night Dumpster" It started at Dark, I called the front desk to inform them, right out side our window - people digging in the dumpster - could they send security? No, Why? No Security on site...no one to check it out. Tried to watch a PPV Movie, the signal was so bad, fuzzy, could not enjoy it. - called the front desk , no resolution. In the Morning at Check out, I explained what happened, they were less than responsive. Credited us for the movie - OK.
Stay here if you want to be in a bad neighborhood, no security- homeless dumpster divers all night - pan handlers - and a front desk staff that could care less!
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