I expect that if I book a particular room 2 months in advance that I will get that room upon check-in. I will never book a room with any Radisson again, EVER. If you give my room away to some "Joe" that walks off the street and checks in earlier than me then you lost my business forever. The room was fine but not what we booked so it stunk as far as I can say. LOST A CUSTOMER RADISSON because you didn't hold the room I reserved.
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