I was so looking to staying at the Sax. I have heard alot of great things about the Thompson Hotels and really wanted to give it a try. Needless to say I was very disappointed in the room, the service and the follow up. We called early to see if our room would be ready and they said yes. We arrived and thought interesting lobby, you check in on a cabinet filled with crystal. While different and unique the cabinet is a little to wide. We went to check in and no our room was not ready and had to take a different bed type. We caught one of the working elevators up to our floor. All I can say is disgusting. I now know why the hallways are so dark and dim, it makes it hard to see the disgusting hallways. I do not believe the edges of the hallways have ever been cleaned. Tons of dirt and bubbled wallpaper. Got into the room which is nice size, and open the drapes to get the view and couldn’t even see out the windows because of the filth on the windows. Not sure if they have been cleaned either. Went to use the bathroom, and let’s just say, major issues, from the disgusting dirty vent to mold to wallpaper to bathroom door. I needed to do some work so I sat down at the desk which had the flat screen TV directly above you so it was difficult to see and guess what, someone puts their key into the door and walks in. No it wasn’t a hotel worker it was another guest. Yes they had checked another guest into our room. After calling the desk and having them explain it was due to a server upgrade the night before the other guest got a different room. And by the way they said oh we did have your room ready for you when you checked in. Lastly a manager will be calling to send his apologies. That call to days later has yet to happen. I also come to find out that my hotel binder is missing in my room with the channel listings. They ask what channel do you want. Will I like to watch, Fox News, CNN, ESPN, Travel, Food oh we will have someone come up with the channel listing. So I head out for lunch and guess what when I get back. The key doesn’t work. So I have to go back downstairs and get a new key. Again due to the server issue. Back in my room they deliver the tv channel listing. It said Sax hotel, but the channels were all incorrect. Went back down and the guy said yes these are the channels. I said will let’s go to a room and you will see channel 2 is not ESPN but channel 23. On to the next days events when I find out no coffee maker in the room. Not good, I guess I’m tired of complaining and you have probably gotten the idea that I’m not a fan of this hotel. However two great things are fast internet and great location. Other than that, I would highly suggest that you stay someone else.
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