My family and I spent 6 nights over the holidays at this property. Great location however the staff could have been a bit more friendlier. When we inquired about some city tours, we are from Europe, the person at the front desk placed some brochures on the desk then walked away. We returned to our room one night after being out all day to find that our room was not cleaned. After calling the front desk a staff member did come to our room with a bottle of solvent and a rag and basically asked what needed to be done. Our bed was not made and she HONESTLY said that we could make it ourselves.
When we left the hotel and upon arriving at the airport noticed that a bad with personal belongings was missing and that we must of left in at the hotel. We immediatley called our travel agent who reserved these rooms to ask him to please call the hotel and advise them of our missing bag. A phone call was placed approximately 2 hours after leaving the hotel advising of our missing bag,a Burberry Shopping Bag, and our agent was informed that the Houskeeping Manage would return his call.
No call was returned that evening or the next day. He called each day with the same respone that the Housekeeping Manager would return the call. On the 3rd day he phoned again and spoke with a woman who said she would inquire about the missing bag, now being 3 days, and would call him back which she did advising him that no bag was found ( How STRANGE) and that she did see an empty Burberry Bag in the garbage.
Of COURSE they would not find anything. If this so called Housekeeping Manager truly wanted to assist then a phone call would have been returned within 24 hours unlike the 72 Hours it did.
I find it EXTREAMLY dissapointing that a new property would treat customers or a travel agent this way and not go "that extra mile" to assist.
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