Atrocious company - avoid like the plague. After purchasing a laptop from Curry’s, I have had to send it for repair three times in eight months due to hardware related issues. As per the terms and conditions on Team Knowhow’s care agreement, this by default entitles me to a replacement laptop of equal specification.
Having purchased my laptop during a sale, I obtained one which had been reduced from £429 to £329. This morning, I was granted a voucher of £329 for a replacement. This seemed fair and I visited a Curry’s store to look at what laptops were available. Unfortunately, I quickly realised that the laptops available for this cost were far inferior to the one I bought in February. Upon challenging Team Knowhow over the terms and conditions, after several hours of being patronised and passed from pillar to post, it has been agreed that the voucher will need to be revalued so that I can obtain a laptop with equal specifications to the one I already had.
If I had not been diligent, I could have left the Curry’s store with a far inferior product than what I was entitled to. Given difficulties I had already encountered obtaining a voucher; and the dreadful customer service I’d received up until this point (with the exception of an advisor named Natalia who was brilliant) I couldn’t help but feel that Team Knowhow had tried to ‘pull a fast one’.
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