Originally booked a flight through Singapore airlines for my mother in law to fly from Melbourne to Frankfurt, several hours before her departure the Singapore to Frankfurt flight got cancelled. I spent a couple of hours on the phone talking to both Lufthansa and Singapore airlines to organise the re-booking of her flight, i was bounced back and forth between the two trying to organise it before she had to check in from Melbourne.
The calls took so long i made it to Melbourne airport and instead talked to the service desk and asked about the cancellation and they said it will sorted by the time she arrived in Singapore. Her direct flight got switched out for a Singapore -> Delhi -> Amsterdam -> Frankfurt.
After receiving the email of the change only half an hour before her landing at Singapore i tried to talk to Singapore airlines to her a replacement direct flight as due to medical and language barriers she would not be able to navigate the multiple stopovers.
Two hours on the phone got me nowhere and apparently every flight was booked for the destinations from Singapore to either Munich, Frankfurt, Amsterdam, Brussels, London or even back to Melbourne at which point a family member would be able to her get to her original destination without the insane amount of stopovers.
The staff just kept insisting there is no available flights even for the day after her arrival in Singapore.
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