London to Auckland via Hong Kong. I am travelling to Auckland from LHR next February, 2 pax business class. Not cheap! Given the choice of two 5-star airlines I opted for Cathay Pacific over Singapore Airlines, a decision I’m quickly coming to regret. Just over 6 months before I’m due to fly, I receive an email cancelling our flights from LHR-HKG and from HKG-AKL. I have been offered replacement flights with the second leg now on an alternative 4-star airline and, to compound matters, a 10h 40m layover in HKG. Totally unacceptable in my view. What’s more, you should try getting in touch with the airline to discuss the matter. The phone number just puts you on hold and the chat function tries to be smart but is worse than useless. I had really high hopes for a great flying experience but these hopes have been dented significantly.
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