We thought this place was a family friendly resort but we were DEFINITELY wrong! This is a party resort with loud music in the bar (even a d.j. on weekends) and very young people who work here. We had loud neighbors for both nights and even had to request to move to a different room on a totally different floor to get any peace and quiet.
The customer service was horrible! I agree with the last person who said the most customer service/people he saw working here were in the water park (lifeguards). We came down for breakfast at 10:30am and the restaurant was completely deserted - even though the sign said they served breakfast until 11am! I had to actually go knock on the door to the kitchen and someone finally came out!! The internet connection in the rooms was also horrible and we had trouble connecting for our entire stay-it never got better even though they said they were going to fix the problem.
The only decent part of our stay was the indoor water park. Our son had a great time in the water park. The lifeguards were in abundance and they definitely were focused on their jobs. My suggestion if you have children is to definitely NOT stay here at the hotel but to stay someplace different and then come here just to let the kids play in the water park.
hotel reviews