Please, do yourself a favor, and stay at another hotel....
First off, let me say I am so glad that my family did not pay full price for this hotel. On the other hand, maybe the level of service we received was a result of us not paying full price.
Our check in went well and we did not have any problems there. Front desk staff was very polite and helpful. However, the trip only continued to go downhill from there. We drove to our room, we were on the first floor room (tucked into the back of the staircase) with no view of anything. *Again, maybe a result of us not paying full price for the room.*
There was a dead spider stuck to our doorknob, which should have been a dead giveaway right there, but we continued into the room. We decided to "inspect" the room before unloading our luggage. (Good Thing!) I immediately noticed that the flat screen was missing from our room. Where did it go? No idea. Well, the flat screen stand was there, but no flat screen. Instead, in its place, was a cheap standard, fuzzy screened, very old television. I decided that we could live with this because we did get the room for so cheap. But, then when my 2 year old decided it was time to take a nap on her buck-bed (yes, some of the rooms have buck-beds, which are kind of cool) she began to grab at something between the bed and the wall. I immediately checked to see what it was (USED TISSUES) lined the wall. SO GROSS! I grabbed my daughters hand, called the front desk and asked for housekeeping to come a re-clean the room.
Well, we waited and waited and waited, but no one ever came. Finally, after over an hour, my husband went down to the front desk and he had to ask to switch rooms. Our new room was much nicer, so we thought. After we unloaded all our bags and finally put down our children for nap time, we discovered that the air-conditioner was broken. Seriously?
My husband and I were so tired we just put on the fan and decided to just try and make the best of it. We left early the next morning and did not return back to the hotel until 3:30 pm. We were sure our room would have been cleaned by then. WRONG! No housekeeping? I decided to change my children and at around 4 pm. there was a knock at the door. Yes, it was housekeeping they wanted to clean our room. This late? Really? My husband asked if she could come back in 15 minutes. We would leave and get some dinner while she cleaned. So, we left and returned around 7 pm.
Guess what? NO HOUSEKEEPING AGAIN! Finally my husband called the front desk to find out what the problem was. They apologized for the inconvenience and told us to call them when we were leaving and they would have housekeeping come and clean the room. LEAVE AGAIN??????? I thought we were staying at a hotel, so we could rest and actually stay at the hotel?
I would not and do not recommend this hotel for anyone. Unless, you like paying for a hotel that you cannot use or enjoy!!!!!!
hotel reviews