My husband and I stayed at the Grand Hyatt for three nights during the first week in April, 2007. I was a little unsure of our choice after reading a few reviews, but I was really pleased.
I have traveled quite a bit and have stayed at hotels in big cities before- mostly Chicago. The downside to staying in prime locations in the big cities is always the price. We did pay more than we usually like to for any hotel, but you can't beat the location. It was a 5-10 minute walk from Chinatown, public transit, and a million places to eat and shop. I LOVED the location!
The hotel is older (not ancient by any means), but our room was very nice. Not shiny new, but nice. I was really impressed with the size of our room. It was quite spacious.
The service in the hotel was excellent. I was really impressed with the concierge service. The ladies there gave us directions EVERYWHERE! We used the public transportation and found it very easy to get around with their help. They gave us good advice on places to eat, and even ordered a shuttle for our ride back to the airport.
The front desk and housekeeping were equally friendly and helpful.
I enjoyed our trip to San Francisco and would definitely recommend staying in this hotel in Union Square.
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