I stayed at the Radisson during a business trip in early May. My wife came out and we enjoyed a weekend in New York.
Pros: convenient location, comfortable bed, clean, decent exercise room.
Cons: older facility with shabby features, noisy location, small room and tiny bathroom, awful customer service.
This is a bordlerline 3-star hotel, but I knocked it down to 2 stars based on the awful customer service. When I arrived at the hotel, I encountered a mix-up regarding the length of stay. After a few minutes of confusion, the front desk assured me that I was booked from Thursday through Sunday. On Saturday morning, we received a "check out" invoice. So much for the prior assurance. Although exasperated, I politely sought to extend our stay by one night. The front desk was extremely rude and unhelpful, claiming that the hotel "was fully booked for the night." Fortunately, American Express was able to intervene. Turns out the hotel did have capacity after all.
In sum, the Radisson staff will lie to you through their teeth. I'd take my business elsewhere if you have decent alternatives.
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