Hello fellow travellers.
This Hotel is a nightmare with a VERY LARGE LACK IN SERVICE AND SECURUTY!!
A frequent traveller I assumed that this top floor room with a large price tag and swanky address that I would be VERY well taken care of, only to find the opposite!!! Not only was the recetionist unkept and somewhat rude, but she also directed me in the direction of the most derelict part of the city for lunch and shopping. Jetlagged and trusting I followed her directions right into the Tenderloin district full of gangs, trash and pot smoking stores. And that was just the afternoon!!!
Arriving back at the hotel after an event I witnessed A MAJOR LACK OF SECURITY!!!! When I arrived home to my penthouse suite I found a non hotel guest NAKED OUTSIDE MY ENTRANCE COVERED IN HIS OWN MESS!! When ii confronted reception the next day the receptionist informed me THERE ARE NO SECUITY CAMERAS IN THE BUILDING aside from the main floor so there is no way to detect harm to the guests above the lobby. Non accusing of course a large sum of money in my bill fold also mysteriously dissapered during my one night stay adding doubts to the security of this wannabe hotel. After leaving message with management about reviewing security film upon arrivial to see if I left my wallet on the front desk counter, 7 days later I am still waiting to hear back!!!!! I am a good honest person paying good money and hope to spare others this experience. I have nothing nice to say about my stay. I am baffeled at why anybody would accept this level of service!!!!! Security in hotels should be a priority, we as travellers deserve peace of mind when we pay large sums of money for hotels. DO YOURSELVES A FAVOR!!! DO NOT STAY AT THIS HOTEL!!
I have left word for manangement and still have not recieved and kind of reply.
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