I arrived at the hotel after 6PM. When I checked in, I handed them my Priceline confirmation which clealry said "Deluxe non-smoking room".
I was told they were fully booked and that all they had left was a smoking room. The comment was made that "you have a priceline reservation and they do not guarantee non-smoking rroms". They explained that priceline reservation is "if available".
They offered no other options and basically said if this does not work for me they will help find another hotel.
The hallway and room smelt terrible and the room was the same. As a non-smoker, I had difficulty sleeping and it was unacceptable that they did not find me another room.
I would suspect if I had a "non-priceline reservatiom" they would have gone out of their way to move me to another room.
I attempted to give the hotel another try last week and they would not honor the $275 price I originally got on Priceline.
Lesson to everyone - don't stay at this hotel because you could end up with a smoking room even if you have a reservation that says otherwise.
I stay in NYC 6-8 nights a month and I will not be staying at the Lowes again.
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