This "hotel" is probably the worst I've ever stayed at. There are so many things wrong here, I'll go through them in the order we discovered them.
Check in: Staff couldn't find our reservation, although I had a print out of the confirmation page from Orbitz (and the pre-payment). They finally "found" a room for us, and the check-in personnel acted like they were doing us a huge favor and we were lucky they were nice enough to go out of the way to make a room available.
After walking down a dimly lit and odd-smelling hallway, we finally get to our room. Wow, talk about terrible.
Carpet: stains and burn marks.
Wallpaper: torn in multiple places near where it meets the ceiling.
Ceiling: water stains
Bed spread: faded and threadbare
Pillows: hard and lumpy
TV: Only received like 5 channels and the TV sound had some crackling noise
Furniture: Scratched and in need of refinishing or replacement
Window: too thin, could hear yelling from the pool all night
AC unit: worked, but made a clattering noise all night
Bed: Cheap "memory foam." This stuff is horrible, talk about bad on a back. When I laid on it, it just pressed flat so I felt like I was sleeping on cardboard all night. Fantastic.
Location: I used to live in Austin, so I know the area well. But I forgot that this is across the highway from a hospital (ambulances). Plus, a lot of street noise comes through the thin, unsealed windows.
Bathroom:
Sink: cracked finish. Rusty/corroded fixtures
Shower: mildew on shower curtain. Shower head blasted water out that felt like it was going to break my skin.
Note, we received no maid service at all. Nothing.
Manager was "off the property" every time we requested to speak with him/her.
Desk staff tried to charge us when we checked out, even though we pre-paid. After standing there arguing for about 5 minutes, I finally ended up walking out and told them I pre-paid and if they wanted to fight anymore about it over this dump, they could try and sue me. Never heard back from those idiots.
I only wish I had thought to take pictures of the room while I was there for evidence.
Overall: As if you can't tell, I wouldn't recommend this place to an enemy. Stay away if you can.
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