I signed up to a Vodafone phone contract with the help of carphone warehouse. After 24 hours I went back to the store as the Phone line was not activated and I was unable to use it. They explained that Vodafone were experiencing problems and if it was still not working in a few days to come back. After waiting patiently for 7 days the phone was returned and the store manager sat down with me and terminated the contract.
8 months on I received a letter from a debt recovery agency. On investigation carphone warehouse had not informed Vodafone that the contract had been terminated and Vodafone are therefore seeking outstanding monies. Simple mistake for carphone warehouse to resolve .. you would think. Four months now I have been trying to resolve this matter.. my credit file has been damaged, I am being constantly harassed by debt recovery agencies and the £48 debt has increased to £353. Carphone warehouse have done nothing to help me to resolve this issue. They have verbally confirmed to me that I returned the phone and cancelled the contract within the specified cooling off period but have despite promising to not followed through and informed Vodafone. The store where I purchased the phone is now shut. I have called customer services at least 10 times and have been unable to speak to an adviser and I have visited two stores for help. The store staff have provided sympathy but no help. I am desperate to resolve this issue and deeply disappointed with the lack of help from Carphone Warehouse
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