My husband, son and I spent a week at this resort (8/25/2012 - 8/31/2012). Our room had a wonderful garden and bay view but upon check in we noticed that the security locks on the door entering the room and the door connecting to the room next door were both broken. The sliding door to the balcony was difficult to open. I called the front desk to let them know that I did not feel very secure staying in a room with two broken security locks. The front desk offered to switch our room or to send someone to repair the locks. We opted for the second choice as we really liked the view. A nice gentleman showed up about an hour later . . .he replaced the lock on the door to the adjoining room and tightened the lock on the outer door. He also attempted to fix the sliding door (slight improvement but not great ...)
We did wonder what happened in this room prior to our visit . . . did someone try to break into the room (while someone was in the room with the security lock on) ? was there a fight between guests staying in the connecting rooms?
Our room was quite clean, however, our balcony was dirty, paint was peeling, and there was bird poop on the railing. The balcony was a very nice size but the furniture seemed inadequate compared to the size as there were only two small tall chairs and a very small tall table.
You were supposed to have to enter your room key into the entry door to our building in order to gain access but the entry door was never closed properly and when it was closed . . .it never seemed to lock. Anyone could walk into the building . . . room key or not. The entry door area had a weird smell the entire week and there was a section of the wall that looked very dirty. The hallway leading to our room had lots of very dirty windows overlooking the adult retreat area (a big turnoff!) . . . the windows were full of dirt and cobwebs. The day we checked in . . .I noticed two dirty wine glasses were sitting on the window sill in the hallway outside our door . . .it took hotel staff about 3 days before they were picked up from the window sill.
What is the deal with the parking fee? We were charged a daily parking fee . . .however it seemed that anyone not staying at the hotel could have parked in the hotel parking lot for free as no one ever checked to see if cars had a parking permit. (Charge your guests to park but allow anyone else to park for free ??? ) If you are going to charge for parking . .. you should check cars for parking permits!! Many evenings . . .we had trouble finding a parking spot near our building.
Pool area was very nice but with had to wonder how clean the pool water was as we saw paper napkins floating in the pool and about a half dozen ducks swimming in the pool. Ordered two Pina Coladas from the bar (Alfresco's) and they were terrible (tasted like a water slushy with a dash of rum, pineapple and coconut). I felt bad for the bartender as it was very obvious that he was overwhelmed as it seemed that he was the only bartender to handle the holiday weekend crowd. (You would think a Hilton would have planned better !)
We enjoyed the coffee shop (oatmeal, bear claws and coffee for breakfast). We also enjoyed breakfast at Aqua. We chose to eat dinner at Aqua our last night for the convenience. Dinner was overpriced. My son had the pork chops which were very good. I had the chicken and my husband had the steak which were just okay. We did enjoy the live singer/guitar player during our dinner.
We enjoyed the dive in movie night (complimentary popcorn was a nice touch!). We also enjoyed family smore's night on the beach (the singers/guitar player was also really nice touch!)
Hilton should really take a look at some of the issues I mention above because this Hilton has some great potential.
hotel reviews