I have stayed at the Westin for the past three years, whenever I'm in need of lodging in downtown LA.. I have noticed a deterioration in room quality and service, which is sad, givn that the hotel itself is a landmark beautiful facility with lots of potential in the right management's hands.
This past stay, I had to room shop until I found a room where the AC vent and return weren't right abover my pillows. The front desk was totally unknowledgeable about which rooms were configured that way, and it wasn't until I got a manager involved on my third try that I was given a king suite, which was an oversized room with sitting area and wet bar in the green tower.
I think that only the green tower [there are also blue, red and yellow] has new furnishings and is maintained well. The hotel has become a convention hotel to the extent that it does not treat individual guests with much courtesy or attention.
The upside of the Westin is its newly renovated Reebok fitness center with disposable headsets, a great selection of breakfast places on the shopping levels of the hotel, a nice bar and gathering place in the center of the lobby, and a great downtown location.
Old furnishings, small bathrooms, and $25 valet parking are the negatives.
If you're paying full rate, the Omni is a great place to stay and much more swank, but if you get a deal on the Westin, it's not a bad place to stay.
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