My husband and I stayed here while in Jacksonville for a suregery, 3 nights. Booked online before arrival and looked amazing. Check in on Sunday was great. Greeter at front desk was very nice and had a great attitude, perfect for the service industry. First evening seemed to be going well until we noticed about 7 pm a band setting up at the bar located 3 doors from our room. Loud band until very late, unable to sleep. Then at about 6 am was suddenly awaken by a slamming door. I also by this time noticed no microwave. The shower had evidence of the previous guests bar of soap still on the soap dish. Shower floor seemed dirty. At around 9 am went to front desk to ask about switching rooms to a different floor. There was a new older lady who seemed like I was actually bothering her. She then said they only had 1 more room available and that there would be no more live band the rest of the week. We decided to stay in the current room. I also asked if there were any rooms w/Microwave, without looking at me she said no. Every morning, EARLY, we would hear the slam of the storage room door that seemed to shake the room as the housekeepers would begin their day. On the 3rd morning we needed towels. I called the front desk and they said they would send some. Called again after about 20 mins was told "When housekeeping gets to your room you will get them". Here's the nail in the coffin. Upon checkout I was asked by the new rude front desk lady how my stay was. I told her it was ok. She looked at me and said "At the Aloft you either love it or you hate it, there is no in between" She never even asked why or what could be changed. I didn't bother even telling her based on how she was rude the other 2 times. I just figure simple things like cleanliness and noise control for a place you stay at overnight should be a no brainer. If I have to tell them that there's a serious problem. Will not be staying at anymore "Alofts" based on this horrible experience. Guess I am one of the "Hate it" she referred to.
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