We selected the hotel as it was rated four star and it was our last night of a long trip and we had an early flight. First, the Sheraton employees were respectful, passionate and determined to please us from the front desk, to the ONE bell man to maintenance, but it stopped there. Again, the employees were great, its the executive management that's obviously incompentent. There was ONE overworked bellman and no carts available so we hauled all our bags manually to the first room (Note: in an alleged four star hotel). We entered and it literally smelled like somebody had thrown up in the room, which we believe was the case given the clients in a "conference" at the time that should have been in a "low rent" hotel as they were "low class" and known per an honest employee for wrecking the place. We went down and they moved us to another room which was acceptable, but still quite worn. The hotel showed considerable wear and tear on the walls, poor calk work, stained tile, stained carpet....etc. I'd honestly give it a 1 star and my family and I would sooner sleep in a snow storm without heat in a 65 VW van on I-95 rather than stay there again. Skip it, save $50 and stay at the Motel 6!
hotel reviews