This is my 7th trip to SA and the 1st time staying at this hotel. The club floor lounge is a joke compared to what other Sheraton's offer. You pay a lot of $ for this perk and receive what taste like day old product. Well, actually it was. Day 3 and the same cake was put out each night. I've stayed in lesser quality hotels with a better continental breakfast than what was offered. The pool nor the hot tun was heated like advertised. No frig or safe in rooms, street noise is very prominent. The carpet!!! We got to our room to see the carpet was coming up from the floor and terribly stained. After switching rooms it was one of the same. I asked the front desk about this and she said they were in the process of remodeling. I previously read complaints about this on a review a long time ago so I'm not sure how true that really is. The positives are: "clean" dirt, the atmosphere; can't match the historic charm, top notch staff, for where I needed to be the location was perfect, the beds are amazing, good size rooms, adjacent bakery is awesome! I would never pay the going rate for this place but the discounted price I paid, minus the club floor fee, I feel it was fair. My recommendation would depend on what your looking for the hotel to offer. If I knew for sure the furnishings, especially the carpet were replaced I MIGHT stay again.
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