This was my second stay at this hotel this year. Came to town just after superstorm Sandy. This was no typical time in NYC. Staff was wonderful and managed to accomodate those of us traveling while providing shelter to many of New York's own who had no power or worse.
This is a huge hotel, however, I always felt the service was personalized.
I was somewhat disappointed that the Executive Lounge was no longer on the 44th floor, however, was pleasantly surprised that the quality of the lounge was just as good albeit without the view.
Found the staff to be kid friendly as we were traveling with our three children.
Location is perfect and almost everything you will want to do is walkable. We will most definitely return and once again I cannot compliment the staff enough!
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