Worst airline experience ever flying. They are shameful. Cancelled flight to get to funeral, and replacement flight was 6 hours after the funeral. The airline could have accommodated us but despite being on standby, they took only frequent flyer passengers, which bumped us down the list. We missed the funeral. Southwest is the worst airline ever and made no concessions to help us arrive after they cancelled our outbound flight. You are at the mercy of this miserable airline. Highly recommend other competing airlines.
airlines reviews