I am traveling to Charlotte several days a week for business and typically stay at the Staybridge in Ballantyne, which is fantastic. When it was booked on a particiular week, I went to the Arrowood location. My experience was terrible. I stayed three nights and there was no housekeeping. I had to call the front desk to ask for clean towells, coffee and garbage bags. I was told to l leave my trash outside the door - twice I did this, and both times it was still there when I left in the morning (including my daughter's dirty diapers). One of the coffee mugs in my room had been glued back together. The hair dryer would overheat and shut off after about 30 seconds. The TV was OLD. The Ballantyne has upgraded to flat screens. The people working the front desk in the evening were less than accomodating. Arrowood is slightly less expensive than Ballantyne, but clearly you get what you pay for.
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