I just encountered some very rude service at the Hay Adams.
First, I called from San Francisco to speak to someone at the hotel and was told that they were too busy to talk and could I call back in 10 mins. I have never had someone say that to me at a hotel I am about to give $800.
Second, when I called back 10 mins later to explain that I had to cancel the reservation for one of the two rooms I had reserved only last night because my mother couldn't join me for my trip after all, the manager told me that I would be charged the entire price for the room anyway because of their 24 hour cancellation policy. When I explained that the person in reservations I had spoken to never mentioned this policy -- and that most hotels do mention if they have this policy and that if they had mentioned it, I would have called 3 hours ago because I do not generally like to waste $400 -- he told me that he didn't believe me.
The fact that I only reserved the room about 12 hours ago, making it fairly unlikely that they would have rented it to someone else, seemed to make no difference.
Needless to say, never staying here again, and I recommend that you don't either. Situations like these are the real test of good service, and no hotel with rates this high should treat customers like this.
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