While the service and the room are acceptable, I am shocked at the terrible in-room dining. I flew in from Europe a few hours ago and ordered a burger and fries as soon as I made it to the room. What I got was not a "Steak House Burger" but a stale, lifeless burger that clearly used frozen beef and tasted like it too. The fries were just awful. They were limp and had a slightly gray hue to them. Worst of all, the "Steak House Burger" costs $15 plus (and this is a direct quote from the menu "18% . . . as a gratuity . . . to be distribute to servers. 4% added as an administrative fee. An additional $5 In-Room charge plus taxes will also be added to your account."
This means that this burger cost me more than $25!
I had planned to have some breakfast before my morning flight (I am sitting in my room at 4 a.m. right now), but I will not chance ordering a $25 American breakfast knowing that it will probably be just as awful as the Streak House Burger and end up costing me $35+.
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