Microwave was due to be delivered and installed yesterday. I was given a 4 hour window. Halfway through the 4 hour window I called to get an idea of estimated delivery time and was told that deliveries were so far behind schedule mine was unlikely to be delivered that day. I had stayed at home for the whole day waiting for it only to be told they wouldn't deliver at all that day (despite the 4 hour window).
I was then told I could not reschedule delivery until today because the system still said that the microwave was out for delivery. I was also told that the next available delivery would be in 10 days' time (I am unsure why it is ok for me go back to the end of the queue).
I was promised that a member of staff would call me this morning to reschedule, but they have not. I spent most of yesterday on hold and being passed through to different team members of Team Know How and have no intention of doing the same again today. I could not be less impressed with their atrocious lack of service and inability to help.
Still awaiting my microwave...
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