We got back from our trip to Vegas last night and I couldn't wait to get on Yelp and review this Hotel.\nWe spent 2 nights at this Hotel. We had 2 separate rooms. My better half and I stayed in our own separate room, while the rest of the group of 8 or 9 stayed in a big 2 bedroom suit down the hall from us.\nThere were a couple of things that I really liked about this Hotel, like the 24 hour Starbucks in the lobby, the convenient entrance to the mall, or the amazing service we got from the Valet guys. However, there were a few things that I really didn't care for, and are the reason why there is a chance we may not stay here again. (Also because we are Venetian people, but Labor Day weekend rates were crazy expensive lol).\nOur room was on the 9th floor and didn't really have a good view which is fine, we were on the side that faces the pool. The room was spacious and inviting, and the bed was actually really comfortable. I really liked the shower head too, I know, totally random thing to comment on. My only complaint was the cleanliness of the room. The bathroom was NOT in good condition... the wallpaper was completely covered in blackish/brownish stains (not a good color combination in a bathroom). It grossed me out to be honest.... (the room # is 906 if management is interested in fixing this issue for future guests). \nAlso I killed a pretty crazy looking spider after the first night, right next to the bed which is making me wonder if the gigantic bite I have on my lower back is from that one spider, or another creature that got into the room at some point.\nAll those things are fixable, no big deal... it is what it is.\nBut what really brought down the rating on my review is the checkout time. \nAfter celebrating my boyfriend's birthday all night, we arrived at our room at 5:30 in the morning and decided to call for late checkout. I was quickly informed that this Hotel does NOT offer late checkout and we need to be out of the room by 10.\nConsidering we still had to pack, take showers, wake up.... we got 3 hours of sleep right before a 5+ hour drive back home. \nAt 10:10 we had someone from the hotel ringing the doorbell asking us when we were leaving. Not cool Hilton.....not cool. \n\nNo late checkout in Vegas is unacceptable. You don't go to Vegas with a bedtime of 10PM. And after reading a bunch of previous reviews that mention this issue, and reading the manager's response, I do understand that it is in fact a larger room therefore they need more time to clean it. But maybe they should consider the possibility of being understaffed and hire some more maintenance people to fix this problem.
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