We normally stay at Hilton properties and have always been pleased with the service, accommodations and staff, but I believe this Hilton has the friendliest staff we've ever encountered.
Our room was an end room and while it did not have a view, it had a chaise lounge and large work desk with plenty of room for two of us. The bed is the usual comfortable mattress that Hilton always has.
The bar was smaller, but had a great selection of drink combos that I'd not seen before and the one I tried was scrumptious.
We were there for a conference and the conference went so very well, thanks to the assistance of the staff, that everyone raved. I heard a lot of requests to come back due to the wonderful way we were treated and how smoothly everything went.
Our conference required a lot of computer and internet access. Unlike other conferences, we had absolutely no problem with bandwidth or internet access and the hotel ensured that there plugs for every computer.
Our conference planned snacks for us in the mid-afternoon and I believe they were the best ever: chocolate-coated apples, gummy worms, popcorn, granola, dried fruit, Reese's pieces and Sprees. Needless to say, these types of snacks were a special treat and much better than pretzels.
But it was the friendly staff that put our stay over the top. Everyone, from servers to desk staff to housekeeping to the operating engineer I encountered in the elevator, greeted us warmly with a smile, asked how our stay was going and if there was anything they could do to make it better. This wasn't fawning attention, but sincere and was not intrusive as it sometimes ends up being.
As we were waiting for the last member of our group to check out, we mentioned his name as we were loading up the cab to the airport. When he arrived, the staff member who hailed the cab greeting him saying, 'You must be Tony - let me get your bags for you.' It was this sort of attention - noting the name of the person we were awaiting and then greeting him personally - that distinguished the staff so well.
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