Upon our arrival, the bellman greeted us and assisted us with check in. He was very friendly and helpful. We arrived 2 hours early, and our room was not available. There is not a lobby to sit in unless one considers 4 chairs and the bar a "lobby". We went to find some lunch, and the hotel called us at a minute to 3 to tell us that our room was ready. I'm glad they were able to have it ready by checkin. The hotel website had quite a few things listed incorrectly. Don't depend on it. We stayed on the 31st floor, which is one of the concierge levels. The room was nice, NOT lavish, and the view was above average. We had no trouble catching an elevator during our visit, and our room was away from the elevators, so we heard no noise from people disembarking. However, the hallways are noisy with the doors slamming at times. The bathroom was nice, and there were more than enough towels. The amenities were also nice. The TV offers VERY few channels. We were supposed to have a turndown service, but that never occurred. We're not sure why. The deadbolt on our door did not work. The room was very cold despite us turning up the thermostat. We ate at the Sole Food restaurant in the hotel. The food and service were excellent. However, for the price, the ambience was nonexistent due to shouting and blaring music from the bar. It ruined what intended to be a romantic dinner. The fact that people dressed in jeans and t-shirts were also dining in what is supposed to be an "elegant" atmosphere did not impress us. The dress code is listed as business casual, but I am not under the impression that jeans are usually considered as sbusiness casual wear. The website listed a jazz singer that was supposed to perform, but apparently the website is out of date. Pascale performed Friday night. The menu was also not the same as offered on the website. The complimentary breakfast was very nice and offered a decent variety of items in the lounge on our floor. After staying at the Hard Rock in Orlando, this place doesn't even hold a match flame to it. Had this been my first stay at a Loew's property, I would have elected to stay elsewhere. The fact that the "lobby" was all scratched up and very old and damaged looking turned me off from the beginning. It's like having a bad first impresssion. We left the hotel feeling that we paid WAY TOO MUCH for the quality and lack of friendliness from some of the staff in the lobby. Some were friendly, many were not. The fact that bell service was not offered immediately and that the concierge couldn't locate a bellperson to even uncheck our baggage that was being held worried me. For the close to $300 room bill, I expected a lot more. I would not stay at this hotel again, nor would I recommend it.
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