This hotel was booked for a business banquette. Upon arrival, valet and check in staff were GREAT!! Very friendly and knowledgable. However, they upgraded our rooms to a king when I really wanted 2 doubles (2 girls need space to get ready) They couldn't even give us my confirmed room :( Bathroom has no fan. Very very hot and stuffy room. When it came to our dinner party I gave our server my allergy ticket and talked to multiple people to make sure they were aware. I had to ask every course if I could eat it. Every plate was sent back. But the worst part was that my Entree, upon sending my plate back to the waiter, had to wait 3 hours to get my new Entree. But it was my old filet of beef! I was humiliated!! They gave me back my old plate that was now cold. I had then asked for a plate of fruit which I saw someone else got. It arrived 45 minutes later when the coffee was being removed from our table. Went back to our turned down room and the tv didn't work. Had to call the front desk and the tech arrived 40 minutes later and fixed it. The valet was speedy and check out service was excellent. I wrote an email to the manager and have not heard a response. Will NEVER go to this hotel again!! $13 breakfast not included with stay...
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