I made a reservation for a client on April 29th for a 1-week stay starting April 30th. The female who answered the phone assured me there were rooms available, quoted the rate and took my credit card info. When I arrived with my client to check-in, the same woman (I’m certain) took one look at him and said they never took a reservation and were full. My client is mildly intellectual challenged and has a speech impediment that makes it difficult to understand him, but is clean, sober, friendly and completely able to care for himself. The woman, who identified herself as the owner, said that maybe some unknown person answered their phone and took the reservation and my credit card info, and it was my fault for not asking for a confirmation number. It was obvious to me that she made a quick negative judgment based on my client’s presentation. I plan to file a discrimination suit against the hotel.
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