They delayed our flight 5 times. Then they decided to just straight up cancel the whole flight and reschedule it for the next day. It would be understandable if the weather did not permit a safe flight. But the weather was amazing...clear skies...low wind...it was a beautiful sunny day. We attempted to get a refund for our all inclusive hotel that was already paid for because the deadline to cancel for a refund had already passed. We submitted pictures of our expenses via email and explained that the cancellation on their part was not weather related. Their response......our policy states that we do not reimburse for the loss a hotel room due to a cancelled flight. The flight attendant on flight 558 was absolutely horrible!!! Yelling at women and children trying to use the bathroom before the flight was scheduled to depart. Arguing with senior citizens and just yelling.....do not argue with me! Horrible first experience on this flight. Will not recommend to anyone.
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