I had dropped my phone. Stupid i know. I took it for repair. Was told 3 to 4 weeks. Not offered a temporary device. Got it back after 10 days which wasnt bad. Was given a repaired( not given 80 pounds) and blank phone. When i asked what to do i was told just agree to everything and press next. I have lost all my info, numbers, photos. Feel too embarrassed and humiliated to go back to ask. When you are over 60 you are not genetically predisposed to computer knowledge like these young people are and they have the ability to make you feel like a right fool.
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