Terrible terrible experience, twice. Home move. I will concentrate on the most recent move. We were already with BT and wanted to move all of our services to our new home. BT couldn’t find our home as they hadn’t supplied there before so booked an engineer visit to check it out and cancelled all of our services. The engineer came and saw that we had a fibre to home box but head office wouldn’t allow him to connect us and instead he had to spend 3 hours sorting out copper broadband and phone line. This didn’t work, we now have to wait 24 hours before booking another engineer - it’s an archaic system that BT have for servicing customers and has no thought for the customer and the value of their time or convenience on our house move last year we were left with no broadband for 6 weeks under similar circumstances fingers crossed that this doesn’t happen this time too. I am very dissatisfied with BT but have little alternatives
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