As a fan of the Hilton chain, I was ready to love this newer addition to the NYC Hilton family of hotels. If you want to be close to lots of quaint neighborhoods with tons of intriguing restaurants and shops (Chelsea, Grammercy, Murray Hill) and still within walking distance to major hubs - Penn Station, Macy's and more - then this place is a good choice. But I found the hotel a bit perplexing. Good breakfast, comfortable bed, and quiet room. Yet, it was a small hotel by Hilton standards with a sort of modern lobby with cold feel to it. The room was small even by NYC standards (not even room for a small chair), the shower was poorly designed, cabs outside were hard to find, and customer service was unimpressive. I checked in a bit early at 11:45 am. They had me wait in the small lobby for a room, informing me that within a half hour a room would be available. An hour later I asked if we had any progress with a room and they said they gave away the available rooms. Rather than miss my meetings, I told them I would check in later that night. I asked the concierge for directions to a specific address and she was unable to help me and suggested I just call the company and ask them. Would I stay here again? Yes, if the price was right. Otherwise, keep looking - there are a lot of hotels in this part of Manhattan.
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