I frequent Sheraton hotels around the US and the rest of the world. This is one of the worse suited for the business traveler. First, the hotel had multiple billing errors, Particularly odd was that all of the errors were in their favor, resulting in substantial over charges. This led to half an hour of haggling during checkout until charges were removed. Second, although my office has alerted the business center in advance that we expected delivery of several packages to the hotel, all of the packages went missing, one up to 36 hours. Audaciously, the hotel slapped a $5 charge per each package received, despite the trouble we suffered. Third, internet speed was unacceptably slow, hardly suitable for checking email. The online support scolded us for trying to download files using the service, for which we paid close to a $100. All in all - a serious disappointment, hassle, and expenses.
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