Stayed here for 5 nights and chose this one for 2 reasons - its location and our previous great stays at Hyatt properties throughout the world. I have to say we were left disappointed in some respects.
The front desk staff seemed more attentive to their business customers than us. Perhaps they are more at ease with people wearing suits just like them - I don't know. I do know that when you are waiting for service and someone turns their back on you to talk on the phone, it isn't good manners. Again, waiting for service without being acknowledged - it's just poor training. If there was only one person trying to service the front desk you might forgive them - but more often there were 4 - 6 staff.
There was also the issue of Hyatt's method of rating your stay that needs some detailing. Unless you email Hyatt directly with your observations to the contrary, they rate your stay as "exceptional." I find this presumption rather rude. I did pass on other concerns via email and, to be fair these matters were addressed. However, one thing remains - it is a Hyatt property and I have always preferred them - I expected a great deal better and hopefully their training methods improve.
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