I'd like to begin by stating that this hotel is one of the very few in the Hyde Park area, and the only reason that we ever decided to stay here was because of the location. Aside from that, everything about this hotel is run-down or broken with the only saving grace being that it is clean. We came here on the weekend of 10/6 to attend a friend's wedding and were to stay only 1 night.
From the very beginning of our stay, we had issues. From front desk staff who were hit-or-miss: some were friendly, while others acted like you were interrupting them in the middle of their favorite soap opera. This attitude was even conveyed over the phone. The hotel itself is clean and smells nice in the lobby only. The rest of the hotel has the faint smell of mildew throughout and you can see evidence of water damage on the ceilings in the hallways. The ceilings are made of stucco and have numerous stains and cracks; some of the ceiling looks like it's about to cave in.
We were assigned to a non-smoking king, Room 337, which is broken in every sense of the word. The lock on the front door was broken. The keys on the phone that are supposed to be programmed for the front desk, housekeeping, etc... broken. The plumbing system is faulty and seeps toilet smells. As you enter the room, you are greeted by the distinct smell that someone used the bathroom, even when no one in the room has. The room looks out onto an eye sore gravel roof (photo is attached to this review).
We got a rate of $160/night including breakfast buffet for 2, but this is way overpriced for a room in a hotel that can hardly compete with the likes of Holiday Inn or even some random hotel on Hotwire. Honestly, you would get a better deal staying at a McCormick Place-vicinity hotel through Hotwire, even if you do not get to choose the specific one. This hotel is not worth the money spent to stay here at all.
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