Shambles at check in ... Poor attention to basic detail and customer service. Key card not cut correctly, no-one offered to help with luggage, had to ask where the lifts were, when got to the lift (which only operated if key card inserted to get you to your floor) the lift wouldn't work (as key cards had not been cut correctly) and the doors wouldn't open so I was trapped. Pressed emergency button briefly to get attention, no-one came. Pressed again - same thing. Pressed again for c 10 seconds. Only got out when someone on higher floor summoned the lift. Excellent porter sorted things out then - took me to my room and got the keys cut. Front desk manager rang to apologise and offer bottle of wine as apology - hasn't appeared! Also tv didn't work but they were v quick to respond to that. I'm paying over $200 for this room in a 5 star hotel and so far the service has been really poor. They have 12 hours to redeem themselves!
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