I stayed for 3 nights (9-12 November) and found that the quality of both the room and the service is over-rated, as compared to cheaper rates in other hotels. I paid $216 a night + tax for a room with a double bed, and my friend was staying in a similar room close to Union square for half that price. Next time, I'll stay at that hotel.
1) Staff is typically unfriendly, as other guests have noted on this forum. I am starting to believe that they are paid to be rough and unhelpful to customers.
2) More importantly, there may be a serious problem with honesty in this hotel.
2.1) I had book parcels sent to me, and I never got one of them, officially "never received", but the sender has shown me the USPS slip.
2.2) on the day I was leaving, I went down to eat breakfast at 8 am, by the time I was back up in the room, the maid had done the room and .. my face cream (an expensive fancy one from a famous luxurious French brand), was missing from my beauty case. Hmm, i'll give it a doubt, one never knows, but I am 80% convinced the maid stole the cream. I asked the front desk immediately, but they said the maid was ... out (?!) and I had to call back the next day. And of course the next day... the maid, called Marisa, or Marianna, I don't remember clearly, said she never found anything
2.3) it just so happens that as I went downstairs for the check out, another lady guest reported that her purse, with all credit cards etc. had gone missing from her room after the maid had come in.
THAT WAS A BIT MUCH !!!!!
I don't know the end to that story, but i suspect there is a problem with honesty in this hotel.
Keep you bucks and find yourself a beter place for that price.
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