I visited my hometown to spend time with my son as well as his family.When checking in there was a problem with my reservation. Was told by the clerk (Carlos) that,there was in fact no reservation with my name.he checked a multiple amount of times and was unable to locate my stay.
Nadia looked into the system and in some way found my reservation under a :no name: and I later found the confirmation number.and per comparrison.it was correct.
soon after was notified that we would have to carry our luggage upstairs because the elevator was out of service...
And it was quite a bit of luggage...
Carlos,hand carried our luggage upstairs and later stated "Thank you,for your stay...
All and all...The stay was wonderful..
upon entry the room was nice and clean as well as cool..
Thank You
Nadia and Carlos...
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