In total I had no heating for 16 days. To begin with there was a complete lack of any updates after the engineer visited and could not actually identify the problem but guessed that it could be the fan and would order new parts. The parts took over a week to come. When they came back, although the boiler had not been touched since there last visit they could now not get power to the boiler. They told me they had to order another part. When the next visit occurred the engineer was here for about 5 mins only to tell me that they previous engineer had ordered the wrong part and he would have to order another one. On thr 4th visit it was finally fixed. The whole time I had to constantly chase for updates and this was during the coldest days of the year so far. The boiler still needs another visit as they put the pressure to high and is constantly giving warnings.
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