"Concierge was not an asset. Charges $45 more for "his" car service to LGA. Also could not get a reservation for us on our Saturday stay. Referred us to the to-go restaurants across the street which would have been fine for us but it was closed. We decided to get RS instead. R/S did not bring pasta to accompany the Chicken Francaise. We had to wait an extra 15 minutes for the soggy pizza. Francaise was inedible-- over thickened with flour. Like wall paper paste. Called down to see if there was any toothpaste at the Desk and the friendly agent said yes and that she would be happy to send some up. I was willing to go pick it up but she insisted. It was never delivered. Dirty around the corners of the bathroom. The Bell staff however was very helpful.
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