Bangkok to Chiang Mai. One of the worst service from airline I ever had. The late evening flight was canceled recently, therefore they moved all flight to the evening flight. The change was made normally and I received notification as usual. But this time I received such a terrible service. Starting from mis-booking the flight by switching my departure flight and arrival flight, which making me unable to do the online check in. This problem occurs again on my return flight. I have contacted call center and the response I received is unacceptable. Firstly they started to ask me to check in online again in the morning, and of course, it did not work. So I kept calling again and received the response that “this problem is unexplainable, especially to customer. Even he explained to me, I am not going to understand anyway”. I had good service from this airline before, but this time could be the last one.
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