Prague to Berlin. The worst customer service I have experienced in 30 years of global travel. I and thousand of other had their luggage lost at Tegel airport this easter weekend. No customer service. You are directed to WISAG who they have outsource the baggage handling to. All WISAG does is direct you to a iPad and make you file your own report. Huge line up, hours long, only one clerk. They never email you to tell you the status of your baggage, they never answer the phone numbers given, they never answer the emails sent. It's been 4 days zero response. Called the Air Berlin reservation number and they say call WISAG. WISAG is totally non responsive. So basically Air Berlin says we don't care not our problem it is your problem. Destroyed my easter weekend. Flying home without luggage. Only shopping day during the holiday was Saturday which I spent replacing cloths. Air Berlin has provided a shameful lack of service. I read they delayed there long haul flights because they have a new company handling their luggage. They have been on the job since March 26 and they are even more useless than the old company. T
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