Well to begin......I booked a King room through booking.com. When I arrived I received a queen bed in a room that was no bigger than a closet.....Mine and my sister's luggage wouldn't even fit in the room. I called the front desk to complain and I was told I booked a queen.....No I didn't, so I went down to the front desk and they told me that booking.com probably didn't have a king so they changed it to a queen and didn't tell me. I told them that this room was not sufficient we can't even move around in the room, so they moved us to another "queen" room., this room was over the bar and you could not sleep at all, so much noise. when she put me in the room she said she would have to move me cause it is a noisey room, but I would have to stay there that night....The next day they moved me to another room and we had no heat for 3 nights...Multiple calls to the front desk, maintenance men in the room. They kept telling me it was fixed and it would run for about an hour and then quit....Nothing was done about the heat until the 2nd night.....Then they told me it was fixed and sure enough no heat that night either.....They moved me again to another room the last night there which did have heat......I was in 4 rooms in this hotel and was only there for 5 nights. Very inconvenient......The staff was very rude, we stood in line at the restaurant for 20 mintues beore anyone acknowledged we were there and the person who acknowledged us and sat us was a customer that was sitting at the bar.....Once we sat down, no-one came to our table for 15 minutes to even say anything to us. The conciere told us our Radio City tickets were for Friday night at 9:30 and it was for Friday night at 7:00.....Good thing I called Radio City or we would have missed out show....She then sent us to Good Morning America on 66th St and it was in Time Square one block from our hotel....We spent 20.00 in cab fair that was not even needed. They told us they had a shuttle service to the airport but had to set it up with the conciere and when we went to do that they said there was no conciere there and they had no idea what to tell us., we would need to do it ourself on the computer.....Through all of this they said they would give me one night's credit.....Absolutely unbelieveable!!!!! This is a horrible hotel!!!!!!!
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