This hotel is fantastic if location is your primary priority. It is in the middle of times square and everything is accessible from it. However, the rooms are by far the most basic and tiny I have ever stayed in. There is no safe in the room or fridge. It is simply a bed in a small room. Disappointingly the front desk staff are also quite rude and unhelpful. When we checked in they were talking between themselves while processing us without barely acknowledging us and then when we asked them to call to confirm the shuttle to the airport we were told they dont do that but 'maybe the conceriege will help but i doubt it'. I was told this only to find that 2 feet away from the front desk there was a 'transportation desk' which was designated to making these kinds of calls. The concierge, transportation desk and cleaning staff couldnt be more helpful, made up for the very unfriendly front desk staff. You do feel safe in the hotel as you need to show your room key to go up the elevators at night time. So overall, fantastic location but very basic hotel with some rude staff.
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