Stayed at hotel on return back to San Antonio -- had stayed here before. Normally stay at Hilton properties (Preffered member) and had selected this hotel for location. It is an average hotel and the rooms are comfortable.
HOWEVER, on this stay the there was no hot water coming out of the shower/tub even though we could get hot water fron the sink. My wife had a very cold shower and I could not get the water to turn hot at all....tried for 20 minutes. Since we had to depart soon, I decided to forgoe the shower and inform the hotel staff of the issue. The front desk clerk was very nice, apologized and offered to give me a $20 credit off the room bill. I said OK and decided to speak to the manager about the issie as I felt a non-working shower would be worth a little more.
ISSUE - I spoke to the manager, but all I got was a "sorry" and he was off very quickly to his meeting with his staff. So customer service, is a ZERO here in my book and I'll never come back nor recommend this place. You get better customer attention at the Embassy Suites by the airport.
All in all the hotel is average, rooms are dated and dark and if you have to speak to the manager, good luck! Please note this is the 1st bad reviewI've ever given and I write many on this site and travel often. SO not mad, just stating the facts as I lived them.
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