Our stay at La Quinta was memoprabel, but not in a good way. We had planned on staying a few nights at this hotel. When we entered, it smelled moldy and old. I cleaned the register as there was brown fur growing from the vents. We should have left then. However, we were tired and had traveled a long airline flight.
At 6:30 a.m., I awoke to the sound of water coming form the bathroom. I thought it may just be water in the pipes. As I entered the bathroom, I "slid"and fell as the bathroom floor was flooded. When I stopped, I was greeted with a bucket of coffee colored water that smelled really bad. I called the service desk. They took their sweet time getting there, acting like I was overreacting to the situation. When I could see the maintenance perosn coming out of the elevator, I told him to hurry as the water was coming down so quickly we could not keep up with it. We had already poured several bucketfuls from the waste basket.
The event did not make me angry as I understand that things "just happen". It was the way this franchised La Quinta handles the situation. When I asked the maintenance man to hurry, he acted like I was exaggerating the situation and rolled his eyes. When he say what was really going on, he called back at the ftront desk as we had asked him to find a way we could go the bathroom, use a shower, and resume our sllep. The front desk told him to tell us hte best they could do is to let us use the bathroom down the hall in a room that had checked out. The hotel was full, so it was just too bad for us.
My sister went down the hall to use the bathroom and shower first and immediately came back.. The shower was full of hair.
It was at this point the computer was opened a search for a new hotel began. As soon as we found a room at the Wyndham, we booked it as it was a block away. We went to check out, and Melissa at the front desk told us we we being charged full price because it was just a little shower water. I told her this was not the case, and it was foul brown water and I was wearing it. She said they had "cleaned" a single room suite to accommodate us and rather snippy with us. My voice and demeanor at no time were less than pleasant when I first discussed this with her as this was not her fault. I did not know what she had been told. She decided that we were embellishing the situation and stated there was no abatement for outr room charge. I told her that I was surprised the owner or manager of the hotel ahd not already done somehting about th ebill. She called him and then told us we would have to speak to him and he was at another "CORE" property that was under the same ownership. I asked why had he not done anything about this when he talked to her. He was now making us wit for him after this experience. I was still covered with th stinky water, tired and loosing patience.
Guess what? Yep, you got it. The manger never did show even though we waited 20 minutes for him. I left my number with Melinda to have him call. He never did. WE left and I called my husband to protest the charges on the credit card. We did get 1/2 crdit for the stay. This still was insulting considering that the manager made us wait, they acted like we exaggerating the situation. The water came from the 8th floor and I believe we were on the fourth. This water problem effected a lot of people htat morning. I hope they were treated better than us. From the way the room smelled, I have a feeling, this wasn't the first time.
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