I purchased a round trip for my in-laws to visit us in Korea and made the reservation by phone direct to Air Asia Philippines. After accepting and charging my card successfully, their fraud/review department declined the transaction on the same day. I was only able to find out by calling them again the day before the flight. My in-laws ended up paying in cash at the counter in Manila and made the flight. One month later, I am still trying to get my credit card charge refunded. After 4 different support case numbers, I am still waiting 'for their investigation' even though I received an email stating the refund was made/authorized one month ago. My bank shows no incoming transactions and Air Asia would not/could not provide their transaction number that initiated the credit card refund and state that the delay is from inaction by my bank.
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