I originally booked from Australia to fly from Danang to Ho Chi Minh City on Jetstar Pacific flight BL593, scheduled to depart at 10:55am on 20 December. On 16 December we're emailed saying the flight is rescheduled to 8:10 pm. The only explanation for delaying a flight for 9 hours, "Operation requirement". OK, another day in Hoi An. Get to Danang airport at 6:00pm in plenty of time for our rescheduled, 8:10pm flight. "Oh no sir, the flight is delayed until 10:30pm." No explanation. No apology. No offer of alternative arrangements. Only that I had been advised of the change sometime that afternoon by email. The implication being that it was somehow my fault that I hadnt checked my emails to discover that our inexplicably delayed flight was inexplicably delayed again. The 'explanation' for having to spend 4.5 hours in Danang airport - "Operation requirement" Well, 10:30pm came and went. No explanation. No apology. 10:55 was mentioned. That came and went. How about 11:10? Still no plane. Finally Jetstar Pacific showed that they do, in fact, have a plane and we departed at about 11:40pm. 12.5 hours after the original, scheduled departure time. Exited HCMC airport just after 1 am. Our hotel pick-up car had given up and gone home. And through the whole shoddy, tawdry episode nobody from Jetstar Pacific saw any need to explain, apologise, offer help, compensation, anything. Except, as the final insult, a small bottle of water just as the plane was about to board. Thanks for nothing.
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