It really takes a lot for me to complain, and I know this is an airport hotel, but although it is a Hilton ... it is NO Hilton. First of all, I will give credit where it is due. The staff at the front desk and concierge were polite and helpful. The breakfast was good. We didn't experience the noise issue (i.e., hearing others through the walls) as other people have mentioned. The rooms were clean. But, like others have stated, the hotel is mediocre at best. First of all, the rooms, while updated in some areas, were also lacking in others. We found the lighting to be poor, there was no fan in the bathroom, the sofa was old and dirty, the fridge smelt like "feet" when we opened it, and the air conditioner was incredibly loud and went on and off every minute all night long. Exercise room and pool were nothing special. I think the worst part was the valet service though. I couldn't believe how unprofessional the service was. I SO agree with setter1vb who stated that the staff have NO sense of urgency and stand around talking - that is, when they aren't taking "breaks" and can't be found. The complimentary shuttle will get you to the airport once the driver can be located - you just may miss your flight in the meantime, though. There was also no attention to detail, as we found out when we retrieved our luggage from the storage room and were given the wrong bag because the tag wasn't even checked. And then there was the taxi ride from hell. We had them call us a cab as we were going out for dinner, and we don't know where this driver came from (suspect connection to valet staff), but he arrived in a beat-up black vehicle, told us we "didn't need" to put on our seatbelts, drove like a maniac and ran several red lights, took about 5 personal phone calls during all this, and then ... brought us to the wrong restaurant! And then did it for a second time! He had no idea where he was going, and we ended up being 30 minutes late for our reservation. This Embassy Suites hotel cannot compare with the Embassy Suites that we stayed in last year in Chicago. It was like staying at a completely different hotel. What a disappointment.
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