The front desk staff were absolutely clueless and rude. They were sold out the night before our arrival, so they said that they had absolutely zero rooms clean for us to check into. We arrived at 9:30, which is a bit early, but not unheard of. We sat around until after 2:00pm. There were 5 people in our party, including my 3 year old and my 1 year old. They let us "pre-register", but absolutely ignored us after that. We had a wedding to go to at 4:00. Hours later, the unprofessional, imature front desk "girls" asked my name, then magically pulled out the keyes to our room, who knows how long they had them behind the desk. My step-daghter had to sleep in the tv area of the lounge, my kids were tired and crancky. We would have checked into another Hotel but it was spring break and nothing was available. When my husband asked if they had any rooms yet at around 1:00pm, they said "NO" (with attitude), how it is possible for them not to have at least 1 clean room from 9:30 am to 1:00 pm is perplexing! When we finally got the room,my husband wanted to get the front desk girls name, so he called and asked, she refused to reveal her last name, when he asked her is she had a last name, and she said no, just a first name. Perhaps she is related to Prince, or Cher. Anyway, the whole experience was terrible, and we did miss the Church part of the wedding. I would never stay there again, I rather sleep in my car.
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