I am currently staying in this hotel, and I have to say I a dismally unimpressed with the staffing of this hotel. Upon check-in, I told the parking attendant I was going to self-park instead of valet, and he said sure, just ignore the valet signs in the lot, and park on the top level. I pull through, and to my left see a parking area with valet sign, so just park there. But, as I am about to leave my car, the man in the parking booth starts yelling at me, saying you can't park there! Embarrassing, in that I was just following instructions I thought!
As I am parking my husband is checking us in, and first thing is given a baggage claim check number, and is told to go over to the check-in desk, even though he is coming right back. So, my husband is checking in, and tells the clerk we are self parking, and she says ok, I'll note it. OK, great, we go back and collect the luggage with our claim check and get the luggage ported to the room.
Room itself is fine, larger than many DC hotels, but kind of shabby. Definitely nothing to write home about.
The next day, we try and leave the parking, and the parking attendant tells us we needed a swipe pass from the front desk! We had told the front desk staff we were self-parking, and nothing was said about a parking pass! After much haranguing and calling of the front desk by the parking lady, we get to leave.
When we got back in, and parked later that night, we stopped at the front desk to get our parking pass. A girl in front of us was with the clerk and I overheard her and the clerk talking about her room being full of BEDBUGS!!!! Ewwww!
Finally, we left today to do tourist stuff by 10 AM, and expected our room to be tidied and restocked by the time we got back. Surprise! It had not been touched by 6 PM that evening when we returned. A call to the housekeeping number and we were told it'd be taken care of. I called back to see if there was an estimate of time for it to be done (because I am tired and want to relax) and is told no, she didn't know. I explained that we wanted to relax, and the girl got huffy and asked very rudely "Well, when do you want it done?" I explained as soon as possible, and she said she'd get the housekeeping manager on it. 30 minutes later, still no sound of housekeeping!
I wouldn't recommend this hotel to ANYONE, as the staff is completely unresponsive, and doesn't care. It is too large a hotel, and is definitely not a 4 star caliber! VERY DISAPPOINTED!
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