I have yet to write a review of a hotel, but the reason is I have never felt compelled to. My experience staying at the Sofitel after Hurricane Sandy knocked out power to our apartment was a breath of fresh air during a hectic and difficult time. Hours after I lost power (and water) I made dozens of calls to local hotels as I have a toddler daughter that I was eager to keep warm and safe. Many of these calls were met with brief negative responses. I understand it was a trying time but I will not forget some of the rude response I received. The desk at Sofitel was different. They welcomed me and my family warmly. Due to the length of the blackout we ended up staying at the Sofitel at length, five days in total and I have not one complaint about the experience. The room was clean and maintained with finesse the entire week (it was as beautiful and comfortable a room I have stayed at in New York City). The lobby and the restaurant were cozy, comfortable, and accommodating to even my 18 month old daughter (We have noticed this isnt always the case in a hotel as nice as this). But as good as the rooms and amenities were the service and the way my family was treated the entire stay is the true reason we will return (Within minutes of reaching our room a fridge was brought to us to store my daughters milk and other necessities!). I am thankful I chose Sofitel for my family during this difficult time.
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