I decided to stay at the Hotel Pennsylvania again after a rather frustrating experience with the service there about two years ago. My most recent stay produced another service issue which affected my overall experience. However, despite my two not so good experiences, this hotel has some good points. It is in a great location and relatively inexpensive as hotels in New York City go. The rooms are small, in relatively good shape (considering the hotel was built in 1919), and clean. The staff is friendly, but be prepared to wait in line to check-in/check-out or to make a service request no matter what time of day. Check-in is at 3pm (early check-in - I heard.... is 1pm).
In terms of amenities, you should be prepared to pay for wi-fi and luggage storage ($4/per day). When booking your room, you will be presented with the option of including a continental breakfast, but I believe that comes with an upcharge.
I give this hotel another chance.
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