We stay at the Grand Hyatt in Seattle quite often. Nice location, usually excellent service, and very clean. We recommend it to everyone, but this time we were highly disappointed and are considering staying somewhere else for next time. It started with a few small things that we just wanted to let go (more hassle to mention them). The couch had crusty food on the arm that was very obvious and needed to be steam cleaned (gross), the couches also are getting to the point where I think it's time to replace them. Also, there were some stains on the carpet and a splatter on the wall where someone spilled some type of drink. The next day we noticed that the desk roll-out chair had spills down both sides of the arms (coffee?), and some nasty smudges on the windows.
The reason I'm taking the time to write this review is that for $250 a night, this shouldn't happen. Also, whenever we've had a problem at the Hyatt their customer service is top-notch, but no so this time. Unfortunately I didn't mention any of this until check-out (we were busy!) and the response I received was lackluster at best. The person at the front desk scribbled one of the things I told her on a note pad and looked at me like I was crazy. Maybe she thought I was telling her that I had done these things? I'm not sure. But she said she would pass it on to the housekeeping staff and that was it. No apology or acting like it was a problem. Maybe a meal coupon or something for next time to make up for it? But nothing. Maybe we've been spoiled, but we were very disappointed and will try a new hotel next time.
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