This is a bit of a saga but I'll give you the good points first:
Near a subway (thank goodness) and opposite Central Park which was lovely.
FIRST NIGHT: suffered room 314. VERY noisy and ineffective heating and the room was freezing. There was a 2inch gap under the door with an icy draft blowing in. Room cramped but beds comfy.
NEXT MORNING: Ready to do battle over the room and demand a refund if necessary but they moved us very easily to 'the best room'. Nice view of the park. Huge very uncomfortable kingsize bed and a pair of very shabby bunk beds. We wanted a twin room and got this! Room very cramped for 2 single people.
OVERALL: staff were mostly pleasant(ish) but sloppy. No coffee making facilities in the room and no decent cafe's nearby for a hot drink or snack. Snack machine in the basement only had chocolate and crisps. Drinks machine didn't have water, only cans of coke, etc. Coffee machine expensive and the coffee was awful. The TVs in the rooms don't work properly. Newly refurbished? A five year old could have done better!
FINAL STRAW? The receptionist did not book the taxi for our 4am departure and we could have stayed in bed an extra 30/45 mins for the time it took to get another. Oh yes, and the driver they did book for us tried to rip us off.
VERDICT? Stay somewhere else, this hotel is not good value.
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