The web site describes a luxury hotel but it may have been that when it opened but not today. The lobby is dismal and the check in desk area is tight, not staffed well and in need of a major redo. The rooms are ok but as with the standards today are not up to a great room/ bath experience. The elevators have the most unusual way to get to your floor. You need TO get used to the lack of buttons in the cars. This is not a flagship property for this brand.
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