If I could give this service minus stars then that is what they'd get for the abysmal way they operate. After a visit from Open Reach we were told that instillation couldn't be completed as he wouldn't/couldn't go up the telegraph pole and that another engineer would have to visit. Days later they arranged to call between 8am and 1pm. Nobody showed up and there was no contact from anyone, so we gave up after waiting 8 hours. It is very difficult to speak to anyone and their automated telephone service does not recognise voice activation. Just trying to circumnavigate their customer service is second rate. As we were going to be without broadband the next day we cancelled our contract and even then, recieved NO apology. I would never recommend NOW Broadband to anyone. AVOID!!
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