I stayed for 10 night at the Novotel Time Square with a friend. It was a fairly underwhelming experience and I certainly wouldn't be in a rush to go back. I did stay at the Westin as well, and I wish i'd been able to stay all my time there.
When my friend turned up to check-in after her 20 hour long haul she was greeted, checked in and told 'oh, if you were here 3 hours ago we could have upgraded you.' (being a gold member) I dont think you should tell your customers when they've missed out of something, particularly when they've been hustled around airport terminals for a day. Adding insult to injury, when she was checking out the guy remarked 'Why were you in that room? You should have been upgraded!'
The room was nice and clean, and although the got one of the 'older' rooms I was still happy with it. Housekeeping did a great job, despite our shopping mess everywhere - and they always said hello in the hallways.
Internet isn't free - which is just ridiculous when Starbucks is offering it for free on every street corner - and it was something like $40 for the week. Crazy! I just felt like Novotel makes a buck at every single opportunity.
The bar has a beautiful outlook over Times Square and we went there most evenings before going out or after just to hangout and talk for a moment - they'd have one waiter and a bartender - who were generally completely disinterested in serving you. Most nights the drink you wanted wasn't available as they didn't have this, or that (rum? ice? really... isn't this the basics?) and for the price, they were pretty average.
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