Just came back from long weekend stay at this hotel. First my complaints:
1) Front desk needs better people skills. I had confirmed reservations (with a copy of the email) and they still argued about the rate. When we checked out they tried again to overcharge us.
2) The Valet parking is a joke. They lost our car several times and took FOREVER to get it when they did find it!
3) My friends room had numerous carpet stains and smelled musty.
4) We had to ask for the robes and the towels are way too thin- need to be upgraded. Our room safe never locked consistently.
I would guess all of the above are due to inexperienced management. It is the little things that make a stay enjoyable.
HOWEVER- the concierge (BEN) was fabulous. He made us several wonderful and hard to get reservations for dinner, put up with us changing the time constantly and was able to get us in to the "Tropicana Bar". He basically saved our trip for us. We ended up spending alot of time out by the pool, enjoying the "private club" atmosphere.
I will be sending a letter to the management about the problems we encountered along with a letter to the concierge thanking him.
Like I said- This could be a great hotel.
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