I've just got back from a trip to Vegas and LA. On July 1st I checked in the Millennium Biltmore Hotel in downtown LA. The hotel is very beautiful. A little too classy for me, but hey, that's not the hotel's fault, probably mine and mostly my travel agent's. The room was great and I really loved the bathroom and the shower. Long baths in the bathtub, great right?
So, everything was perfect but then, in the last day before I had to leave I decided to go relax a bit in the pool and in the jacuzzi. What a disappointment! The pool area (wich they call the "health club" because there is also a gym) was awful. Not because is not great itself but it was literally "abandoned" by the hotel staff. Many towels in the floor, liter, and no life guards (but they do have a big sign saying "hey, it's every man (and kid) for himself").
But what was most upsetting was the cold jacuzzi that was not working. "Not working?. Ok, let me get someone from the staff. Ops, where are they? No one is here. Let me try to find a phone. No, no phone either. Ok, finally a phone behind the bar. Can you please send someone here to see why the jacuzzi is not working. 10 minutes later a guy comes, says nothing (like "is everyhing allright?" or even "good evening sir"), turns the machine on and goes away (still not saying a thing). Does the jacuzzi gets any hot? No."
Very disappointing. At the same time a weeding reception was happening in the hotel. Maybe they were kind of busy with that, I don't know. I end up forgetting to complain with the hotel, I regret that.
Other then that, you should stay there. Not a very expensive hotel and very confortable.
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