Chiang Mai to Singapore with SilkAir. We've been traveling in SE Asia for 2 months and are heading back to the US today. On a separate ticket, we're flying to Singapore this morning on tickets purchased through Singapore Airlines online. As a Platinum Premier member on Star Alliance, my family and I are allowed 50kg each. Singapore Airlines confirmed this was accurate in an email. So, we packed accordingly. However, as the flight was operated by SilkAir and they allow only 30kg each. The ticketing agents at Chiang Mai airport are only contractors and are completely unempowered to make any decisions. The Silk Air supervisor, made a ridiculous attempt to call someone to get permission and could only tell me no and that he was sorry, which I appreciated only slightly, but sorry didn't solve our problem. We had 10kg too much and he was not budging. Finally, we unloaded as much as we could into carry-on bags and we we're still 4kg over. He would not budge. Any amount of reasoning would not work. Finally, he whimpered off and hid from me. The contract agent, who was embarrassed, finally just told him it was at weight and put our bags through. Icing on the cake: the agent told us to always choose Thai Airways and never use SilkAir, which is exactly what we'll do.
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