With the exception of the doorman and the porter it seems the rest of the staff involved in the service are not very helpful. We asked the lady of the reception how we can go to Newark airport and she replied we must go to Pennsylania station and from there we can take the train. (we book from the internet a shutle door to door and we manage to go smoothly) She asked us what newspaper we want in the morning and still we are ....waiting our newspaper.
The most ridiculous thing is the breakfast . I never understood why the 3 stars hotel have better breakfast from a 5 stars hotel? Let alone european de lux hotels , there you start with champaing and smoked salmon. In Plaza we had to calculate every piece of food we eat. It is so difficult to have a generous breakfast "the most important meal of the day"? By the way the rooms are excellent.
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