One of the worst services I've ever encountered. I was told I'm no longer on the flight less than 24 hours before departure. I emailed on the 22nd of April asking if I can receive a refund for my flight, which I did not receive. I was given alternative options such as rebooking my flight for a future date, but not once was I told that my flight would be or has been cancelled for me, only to find out myself a few hours before the flight. The woman I spoke to on the phone was very rude and unprofessional, ignoring my emails and ending the call on me several times. This flight was important for me to take as I had a connecting flight after, and I was told that the only way I could take the flight is if I upgrade and pay 400 levs. I paid for my original ticket, and for it to be cancelled for me without any notice is absurd, any other airline would at least email me or let me know? I have been on many flights and I have never encountered something like this.
airlines reviews