Very disappointed with the competence of the airline staff. I flew on October 16th from Bend to Portland. After changing planes at PDX a flight attendant came to notify us that they had my girlfriends driving license. After speaking to them we were told to stay on the aircraft and that it would be mailed out to us in the coming days. Now after to speaking to the airline on four different occasions they are failing to take any responsibility and tell us that they cannot locate the ID. All they seem to say is that it might be lost in the mail and that they have no tracking number. I’m lost for words to describe how useless they seem to be when they contacted us in the first place to notify us they had the driving license. We are hoping after 11 days and four separate phone calls that we may get a call back from them after they promise they will speak to a member of staff on call that day and get back to us with more information on the situation.
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