Before reading my review please read:
“Double Tree - Double Trouble”- December 2, 2011
“Mediocre hotel at best”- November 24, 2011
“A little dated but overall not too bad”- November 11, 2011
“Old and expensive”- November 4, 2011
Many more……
All the reviews I mentioned above speak the truth and summarize my last 2 visits at this hotel. Me and wife and kids (11yrs & 3yrs) had been coming to this hotel for the past 5-6 years because of the “value” of being near the Galleria and the “spacious” rooms to let the kids have space (Parents you know how valuable that is). As the stays increased we started to notice all the things mentioned in the reviews above, enough where it was right in front of our faces. Proximity to the Galleria, spacious rooms and warm cookies will not fool us again.
In 2011, we stayed there 2 times (March & Christmas). In the March visit, we had to move rooms due to outside room noise from neighboring room and loud mechanical elevator noise. We were going to be moved to a room father away from the elevator but I decided to upgrade to a higher floor that includes a breakfast. For asking, I was harassed by the staff member Michael (which the review below my raves about) because he thought I was trying to get the upgrade for free. He also assumed the I was with another family due to my skin color and asked if I can translate what that guess was saying. Long story short for that visit, I paid for the upgrade, complained to the manager on duty and they sent a bunch of cookies with a written apologize from Michael to our room. Cookie = No Problems
We recently came back from our latest and final stay there. This time we were moved rooms @10pm because our room locked us in and their wasn’t a way out. Mind you the kids are asleep and we had already made ourselves comfortable. I got a call saying that a bell guy was coming up with a key and wondered if we needed help. Really? It almost seemed as though we were an inconvenience to the hotel staff because their room door locked us in. No apology, nothing except the bell guy knocking on the door and handing me a key to the next room. Next morning we wake up and there is no hot water to take showers (Houston temp that morning 38 degrees). So instead of calling, I get dressed and head downstairs. 2 front staff, just waiting and another helping someone and has someone waiting. I go to the guy and tell him my issues from the night before and the no hot water (No apology) and he said that he knew and that some floors were also experiencing the same thing. I told him I wasn’t satisfied with his answer or service and wanted to speak to the manager. He said I needed to wait in line behind the other 2 guest. When I get in line, the guest waiting also said they had the same issue and she was going to ask for her day to be complimented. Sure enough the manager complied to her wish. When it was my turn, she said she couldn’t do the same thing and could only take care of my parking fee for that day and the room service I order for my son.
Long story short (I have to stop writing as I’m getting upset of the mistreatment my family received), DoubleTree Guest Suites at the Galleria is an older hotel (with a nice front to cover the inside negligence so don’t get fooled) which has big guest rooms and within walking distance to the Galleria. I would NOT recommend this hotel to anyone anymore, there are other hotels in the area with the same features or better. If you’re a believer of “You get what you pay for”, then believe it now and spend the little bit extra to find avoid everything others and I mention in our reviews.
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