Before even getting on the flight the staff was rude and said we have to valet our roller bag and said they don't care if we miss our connecting flight that we have no choice and you have to deal with it. When we get to Charlotte we are instructed to wait on the right hand side of the bridge to get our bags. We do just that. We are then yelled at multiple times to move from the ground crew even though we did exactly what they instructed us to do. Needless to say they need to work on their customer service and learn how to treat passengers.
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