My sister and I stayed here for 3 nights on our first trip to NYC. We had a standard room with 2(very comfortable) double beds-it was a little small but staying right at Times Square made up for it.
However the service was severely lacking. There were no robes in our room when we checked in and when I requested them I was told they were all in the laundry. A few minutes later we were told they had found one and they would bring one more the next day. The next evening when we returned from being out all day we found no robe but worse than that our room had never been cleaned. When I called I was told you had to request to have your room cleaned! They said they would come and make the beds(I said don't bother we're getting in them!) but I just asked for clean towels and coffee(there were still no robes). They did bring towels but no coffee-only tea-which we already had enough of. The next morning I asked at the front desk if we had to request maid service and she said of course not, you must have had the do not disturb sign on the door. I assured her we did not and she did give us coupons for a free breakfast to make up for it.
The concierge desk rarely had anyone at it and the one time I did find someone I found her very condescending and not very helpful.
I loved New York and I will definitely be going back-but not to this hotel.
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