I decided to stay here in February for a long weekend to celebrate a special occasion. Maybe I was expecting a little bit more after reading so many raving reviews, or maybe the front desk and the concierge had a really long day, I felt the check-in process was rather impersonal, and they didn't even mention my elite status with Accor group, ie, thanks for your patronage and etc... They took your ID and credit card, gave them back to you with the key cards, pointed the elevator. That was it, "Next in line!" Wow, I thought I was at the Chic-fil-A down the street.
We were assigned to a higher floor with city view, actually it was more like the full view of "One Delaware Place Apartments" building, from my window I could actually see the pizza boxes on the dining table of the tenant who lives at that building.
The room is clean, but it has definitely seen better days, but I do like their bed which is softer than most of the hotels here in the US. The housekeeping staff were very helpful and friendly though when providing turn-down service or bringing up room service. The front desk on the other hand seemed couldn't care less.
Will I come back again as an elite member? Probably not. There are plenty of choices for 4.5 stars hotels in Magnificent Miles such as Conrad and JW Marriott which you will receive far better service.
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