This was my second stay at the hotel and the 2 main problems were not solved. The elevators are crowded most of the time, with one of the 2 out of order for about half of the time. Since it is a 17 storey hotel, it is a very serious problem. I had to drag my two suitcases down the stairs from the 5th floor, because even the bell boy could not make it on time (I am a 60+ lady!).
The frontdesk staff were sometimes unfriendly (in contrast, the bell boys were very helpful). We asked to store part of our luggage as we were going to Washington for several days and returning to the same hotel. The manager would not hear of it and did not suggest any solution to our problem. (We found out that we could store it at Penn Station, but he did not tell us about it).
Part of the rooms were renovated but in the others the carpets need urgent cleaning. The bathrooms are fine. The kitchenette (one of the reasons I came back to this hotel) has a microwave, coffee-maker and small fridge and sink. Very convenient. The location is great (the other reason for my staying at this hotel).
If they solve the elevator problem and hire nicer people, I may return.
hotel reviews