Easy to find from the freeway. The volume of cars through the entrance has to be seen to be believed. It makes valet parking seem a little haphazard, but it works OK.
Staff were efficient and friendly at check in.
The lobby is very grand. Dark panelling and chandeliers. Obviously a lot going on with it being a Friday. However the room could do with a make over. Although spacious and clean, the bathroom fixtures had seen better days. Great HD TV and free wifi.
The thing that really struck me was that the staff were not pulling together as a team. Couple of examples. They tell you to ring down to valet parking when you want you car. No one answers, so it bounces to the operator and you always get the same excuse "He must have stepped away from his desk". Yet when you go down there there is someone in the office controlling it all the time. Second example - early on the Sunday evening we fancied a cocktail, but the lobby bar was clearly not staffed and looked closed up. We asked at reception and were told the bar was open. So less than 50 yards away from the bar the reception staff did not know what was going on.
That is a shame, because individually all the staff were very friendly and helpful.
One tip they have a good complimentary town car service to drop you and pick you up, up to 3 miles from the hotel. we never had to wait more than 15 minutes for the car.
Breakfast wasn't included in our deal, but there is a Starbucks in the next door hotel.
So good hotel, great Downtown location, but needs to pull it's socks up a little.
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