Happy to report that I relied on TripAdvisor reviews to choose this hotel and happy that I did. All in all a great stay. Great location for tourists and SF newbies (Fisherman's wharf location, pier 39 a quick walk away, lots of inexpensive eateries and kitty corner to the cable car start at the bottom of Hyde), nicely appointed hotel, decent restaurant and great service.
The flaws were mainly in that they don't do a great job of promoting what they have. we traveled with our young daughter and found out by accident about the "treasure chest" - a literal chest full of inexpensive toys where she could pick one toy a day. Or the complimentary town car service to the financial district - a fabulous plus connsidering the location doesn't lend itself to the business traveler.
A couple of nits: Housekeeping wasn't on top of everything. A pillow left in the closet had dust and grit on it - echhh. And our 3rd morning saw someone else's lipstick and eyeliner on the nightstand - clearly found by one housekeeper but not the one who cleaned the room prior to our stay (another echhh). Also it took 3 calls/visits to have the DVD player in the room fixed (the audio was hooked but not the video and someone had removed batteries from the remote).
All in all a Plus. I would stay again.
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