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I have been a customer of BT for many years paying the same money and I thought id contact BT to see what deal they could make , The offer to me was to increase the speed to 75 mg (not peak speed but regular speed) I would be provided with 3 mesh disks to replace the existing 3 disks I have (I have white ones BT contact said would be compatible but are not ) he also offered free landline /mobile calls from my landline phone
When the order came in they only provided 1 disk, (its the only amount they can supply with order) the speed was only 60 mg guaranteed (they would have known this at the time of offer) and there were no free calls for my landline no such deal exists with bt
I consider this to be very a underhand way of behaving, luckily my phone recorded this offer, the rep would have known the maximum speed I could get and how many disks would be provided and that he wasn't going to provide any free calls at all !!!!!!!
I expect this level of service from some back street dealers not BT, I wrote a letter of complaint at 9.58 and complaint was closed at 10.12 with the comment "Unfortunately, there was no resolution" by all means use BT but remember..........they don't always tell the truth, GET ANY OFFER BY BT CONFIRMED BY EMAIL BEFORE AGREEMENT
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