I have stayed at the W in Time Square several times and although I routinely enjoy my stays at W's, this place is something special. Yes, the hotel is clean and the beds are cumphy. Yes, the rooms are renovated and the lobby bar is lively... these things you come to expect at W hotels. What sets this one apart is the service. I have been impressed by the speed of their room service and minor requests like a wine bottle opener or extra hangers, but my last trip was exceptional. After a long night out in NYC and a crazy early flight out of JFK, I actually left my wallet in my hotel room. Not only did they find it and immediately call me, but they FedEx'd it to me overnight and I received it 100% intact Monday before 9am. These kinds of things just don't happen in NYC and for that Jim and his team need to be commended. Thanks!
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