Very disappointed with hotel quality and I really did,nt want to sound picky, however it really does need some interior work done. The furniture in the lobby is worn and breakfast room had bare plasterboard in places. Our room had good sized bed and fresh towels but bathroom was not cleaned despite me asking for it to be done...taps needed repairing and toilet seat was broken, bathroom door, floor and walls very dirty and windows looked like they were just about to fall out as plaster rotten from inside. Some staff were very pleasant whilst others grumpy and rude.This was a special birthday booking with Virgin and I am now very wary of booking with them again as the brochure pictures were clearly taken when the hotel was new and in no way reflects what it currently looks like. I advise to book elsewhere in NYC although location was very good. Given comments made by other guests I suggest management do a walkthrough and stop denying that there is anything wong with this hotel.?
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