First the bad:
My room was on the 20th floor facing the back, so I had a view. The first thing I noticed was a balcony, so I checked it out. The door to the balcony didn't have a lock on it. Just push and it opens. The bad thing is that the balcony isn't private. Other rooms have doors to the same balcony. I reported it right away and the desk clerk said he would have maintenance check it out, but I stayed two nights and a lock never got installed.
The clerk wrote my room number on the key card with a permanent marker and the key card had the name of the hotel on it. So if I lost my key, someone could have gotten into my room.
There were no towels or soap in the room. I dialed "0" expecting to get the front desk, but no one answered the phone, so I went downstairs. They gave be bath towels but they didn't have hand towels or wash cloths. I don't know if the clerk even knew what I was asking for. (I know some countries don't use these items but I would expect them in NY.)
There was a small desk that I wanted to use, but the only chair was a big old "easy" chair that actually blocked the desk. I had to move it to use the desk, but the seat was so low I had to use the comforter and a pillow so I could sit high enough to work at the desk.
Now the good:
I arrived at 12:30 p.m. and the clerk checked me in early. He was very nice.
The room was supposedly one of the "renovated" rooms. It had fresh paint and bathroom tile. However, the carpet was old and there were no fixtures in the bathroom (except handicap rails). The toilet paper roll was propped up on the handicap bar and I had to put my soap and shampoo on the floor of the shower.
The bed and the bedding were very nice.
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