My fiance and I traveled to San Antonio TX for my daughter's BMT graduation from the Air Force. Our schedules required us to be up early and to bed early which was not good for staying at this hotel. The walls were paper-thin and you could hear babies crying next door, people walking and talking in the halls and our room was on the third floor above the bar and outdoor patio where there was loud music playing every night until 10 pm. So between the music and people, going to bed at 9 pm was impossible as we had to turn the TV up loud to try and tune out the rest. We received free breakfast tickets for the buffet. The first time we ate was on a Saturday morning and the food was fairly good; however, on Monday morning the food seemed to be the leftovers from the weekend :(
We had requested a refrigerator and was given a room without one. We had to ask for one and got one that was about the size of a microwave. There was no microwave. Our last night there was the only time we could use the hot tub, got dressed and went down to use it but the hot tub was cold.
We got new towels and the bed made, but apparently the hotel is short on glasses. I used one glass to hold our toothbrushes on the first day and was never given a second glass. The second day we left some soda in the second glass and the maid left it sit and did not give us clean glasses. It was only after the third day that I emptied the dirty glass and sat it on the refrigerator with a wine glass did we get 1 clean glass.
We had friends who stayed at a Best Western down near Lackland AFB and their room was much nicer than ours with a refrigerator that was twice as big, a microwave and more toiletry items.
Also, if you want a quite getaway don't go to this hotel as there were little kids running around all hours of the day and night. We are Gold Members for the Hilton and were very disappointed with this hotel for it being a Hilton.
I choose this hotel hoping to use the hot tub/pool and the fire pits. Had we been on a typical vacation where we stayed up late the noise probably would not have been as bad. However, we are not kid people and would have not used these amenities due to kids being able to be in these places late. We saw several kids under two up after 11 pm the one night we did get back late. The bar prices were very steep. $10 for a glass of wine. Go to the local grocery store and get a bottle for the same price...just be warned that the hotel has signs every where stating you are only allowed to drink their alcohol on their premises.
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