My Vodafone broadband contact ended in October 2022. I was paying £25 per month. I was offered a new contact at £20 per month for the same speed, which I accepted. Since then, I have been charged £28 for November, £28 for December, and the estimate for the January 2023 bill is also £28. I contacted Vodafone via its web chat and was told the contract had been cancelled because the order could not be processed. How can it cancel a contract without informing me first? This is illegal. Why was I not informed that the order could not be processed? Instead, Vodafone has chosen to steal from me by overcharging. I was then cut off from the web chat having spent 61 minutes being messed around. Do not use this company.
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