Clearly, the person who writes the copy for the promotional literature and website has never stayed here! We booked a studio suite (the next most expensive category), which was extremely small and barely furnished--a small side chair, as table too small to be useful. Virtually no storage--only a couple of drawers under the bed...which were on the wrong side of the bed and virtually inaccessible. Not even a throw rug on the bare floor!!!! Our room bore no relationship whatever to the photo of the Studio Suite on the website. Because no slippers were provided (nice hotels usually do), we had to wear our shoe bags to avoid walking on cold hard floors! Weird. Only one bathrobe in the room (we had to call for a second one); neither bathrobes nor the very small bath towels could ever be considered fluffy. And a person under 5'7" tall cannot see in the bathroom mirror.
Worst of all, our room had not been cleaned when we returned at 3 pm. When we called to inquire, the front desk said , "Well, you must have had your Do Not Disturb tag on your door." Not, "We're very sorry; we'll fix that right away." Needless to say, we did NOT have our Do Not Disturb tag out.
We ordered from room service 3 times--simple things--and it was never correct. And not very good quality--definitely minimalist. We did, however, haave an excellent meal of sushi, sahimi, etc in the restaurant on the first floor.
This place should present itself for what it really is: a very basic hotel in a good location.
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