Our room was very nice with a gorgeous view. The beds were very comfortable & the bathroom nice & big & clean. But the girl working at the front desk got us off to a really bad start. She just was not personable or helpful in any way. They talk about their "warm chocolate cookies" in all of their ads, but she told us that they were out & to "come back later". We checked in at 4pm, so it wasn't an odd time of day. We went back down for cookies about 30 minutes later & there still weren't any available. We then asked about the advertised "free shuttle service" to nearby restaurants & were told that the driver was "tied up" and it wouldn't be available for at least 1 1/2 hours. We asked about restaurants close enough to walk to & she rattled off several that are at the mall across Interstate 35 -- not within a safe walking distance. I finally asked if there was a printed list of nearby restaurants & she found one after huffing away.
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