Avoid these people at all costs if you want a simple broadband set up completed in a reasonable timescale. Not only do they not deliver on their promises to turn up and install broadband, their customer service staff, which in itself is a massive oxymoron, lie through their teeth to get rid of you. Their communication is appalling, they have no sense of service and don't even have the common decency to apologise when they screw up. Do like I should have done and avoid them at all costs unless you're prepared to wait weeks, hoping you may be able to get on line. If they promise any dates for service, don't plan anything around it as you will be disappointed. It's a shame there is no option for zero stars.
UPDATE 18/8/21 - so here we are 2 weeks on and still no broadband.The engineer finally turned up to say there was a fault on the line. I am startled to discover that BT engineers are incapable of fixing faults! Quite what he thought he was going to do I've no idea, but I am very capable of plugging in a router and typing a password myself. We are now 6 weeks in and still no broadband. I'm wondering whether this is 1921 not 2021. So once again, I am forced to take another day's unpaid leave as they can't give you an appointment that suits you - the customer - in either the evenings or the weekends. I repeat my earlier review - and implore you, PLEASE PLEASE avoid them. PS - please don't send me an insincere response/apology asking to get in touch via Twitter or Facebook, as I use neither.
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