Made a reservation for an anniversary getaway. Showed up and they said that they were overbooked, and only had a smoking room. I went to look at the room anyway, and it was awful - besides the smokey atmosphere, walls were scratched up, smoke alarm dangling on a cord, carpet was shot, lipstick on pillows, overlooked a loud compressor. I literally have stayed at budget hotels much nicer than this room, and better kept up. So, in addition to not honoring my reservation for a non-smoking room, the hotel is also poorly maintained.
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