Terrible service and quality. There was a storm in Hanoi so the initial delay was understandable. It was delayed from 16:10 to 23:20, then they said the time changed to 21:50. By the time we arrived to the airport they pushed to 22:20, 22:40, and 23:20 (the original delayed time). They said it was because the plane arrived late. No verbal announcement was made by the airline at the airport. They only told us via the screen and with a white board at the gate. By 23:20, they let us go the bus to go to the airplane, we got shuttled to and back to our gate due to some technical difficulties with the plane. Again no announcement, the passenger has to ask and shout to get an answer. The airline is the old Jetstar Pacific Crew, a low-cost airline, and they charge is the price of Vietnam Airline. Avoid if possible, and never going back.
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