We stayed at this hotel for one night.
While it is very convenient for shopping and the room was spacious, we find the service to be below expectations for a hotel which is supposedly 4-star.
First, we found one of the bellman totally unfriendly although I also saw some who were very helpful. Second, we find that employees do not have a "can-do" attitude. For example, I asked if they could look up another hotel's phone number. When they couldn't find it in their internal database, they just told me they couldn't find it. In other hotels, they would have offered to look it up on the internet for me or doing something else instead of giving up right away. When I suggested that concierge help me with the phone number, I was transferred to concierge but was put on hold for so long that I eventually hung up.
The room was adequate although again for a 4-star, it didn't have basic items like a pad of paper or pen to write on ( I was trying to take down notes from a phone call and couldn't locate one).
In all, location was great, room was satisfactory, but service was extremely disappointing.
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