My girlfriends and I stayed at Brookshire in early May 2009. While we enjoying the city, we had items stolen from our room including a purse and a wallet. The manager on duty that day was nice and attentive but everyone else up to that point was incompetent and unresponsive. Their stories were not lining up and they weren't doing anything so we called in the Baltimore police to get a report. The police woman was great but was shocked at how the hotel was handling the situation (or not handling).
Be careful if you want to take the risk in staying here- they admit that the doors do not lock correctly! We aren't sure if that is what happened but pretty sure it was an inside job.
We are still getting the run around from their unresponsive insurance agency as well.
Besides getting robbed, the bathrooms had mold all over the shower curtains and were disgusting. but that obviously was the least of our worries.
The manager working that day did comp one of our rooms but that came no where close to the amount of money that was lost during the trip or the headache of canceling credit cards, bank accounts, losing gift cards, etc. To date, they still have not made good on the troubles caused by us staying in their establishment.
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