The good bits first: extremely friendly staff, beautiful public spaces, super comfortable beds and a great location.
Now for the disappointing bits: the safe in our suite didn't work when we checked in, you have to pre-order a coffee maker if you don't want to spend mornings in the queue for Starbucks in the lobby (or pay an extortionate amount for room service), the bathrooms look like they haven't been updated since the early 1960s and our ceiling showed clear signs of water damage. Nowhere near as nice as The Peninsula.
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