We stayed for five nights in April 2012. We had stayed at this property 10 years ago and it is much larger than I remember. The hotel is built into the mountainside so it is very hilly and spread out. This time we had a room about as far from The Falls pool area as you could get. We took the complimentary shuttle from outside our building to the pool and back. You can call from your room or the call boxes located at each stop. It is pretty efficient and comes within 5 or 10 minutes of calling. The rooms are along the lines of Embassy Suites, with separate living room that has a sofa bed. Our sofa bed was pretty new and had a memory foam mattress rather than the old spring style pull out beds. Another nice feature in the room was the fact that the sink was separate from the shower area. Very helpful when you have a teen age daughter traveling with you. Our biggest complaint had to do with housekeeping. It seemed to be hit or miss. One day we went to the pool around 10:30 and came back to a dirty room at 2:30. After we showered , we called housekeeping to get the room cleaned. When we arrived home that night, a very basic cleaning had been done. They left the room with very little toilet paper (we ran out by morning in fact), they took the sheet from the sofa bed and didn't leave a new one, and we had no tissues. They also did not clean the floor during our stay. There was a small leaf on the bathroom floor that remained for the five nights. I could have picked it up, but I used it as a test to see if they vacuumed. The small leaf remained. We only had breakfast once and it was very good. The wait staff was efficient and courteous. Front desk staff was also pleasant. Workout room was fine. There were several treadmills and elliptical machines each with their own t.v. and there were headphones to use if you forget our own. Overal, property is fine. The problem is that there are so many great resorts in the Phoenix area and this one is nice, but not great. The parking can be limited depending on occupancy and where your building is located. If you aren't much for climbing very steep stairs or roads to get to your room, request one in the lower section when making your reservation. This property needs to be spruced up and housekeeping needs to get a little more with the program.
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