Location is fantastic - between City Hall and Logan Square.
The layout of the hotel is odd - it's a circle. There is an open space in the center which serves as the elevator lobby with 3 elevators. The elevators themselves need an update and are a bit slow. It can be slow going in the mornings coming down from a high floor, especially when housekeeping/maintenance staff are also using them to move between floors.
The rooms are all suites with a very spacious living area, balcony and small kitchen area. Although the rooms are designed so that the bedrooms are all far away from the elevator shafts, you can still here the elevators when the cars come by your room. It is my opinion that there is no such thing as a bedroom that is better or worse than others with respect to elevator noise, although a higher room might be better since the car won't pass by as often; but the trade off is higher floors will take longer to get to/from when using the elevator.
The furnishings are okay. Based on other reviews, it sounds like the furniture in some rooms might be "beat up" and it is in better condition in others. Bed itself is great, linens are fine. The desk is good, the sofa in the living area is very basic and while not unattractive is not comfortable.
TV was fine and is a flat panel with HD service. Telephones are old and staticky. Wireless internet is available for a fee, there are 3 different speeds offered; basic, upgraded and for streaming videos. I used the basic and it was fine for e-mail but slow for browsing the web.
The staff was friendly but can be a bit slow. When I was checking in just before 3pm, the front desk was overwhelmed. Rooms were not available and people were being "pre-checked" in, which means credit card details taken but no rooms assigned or keys handed out. Would have been good to know that, or I wouldn't have stood in line for 20 minutes. HHonors line is not well-managed. Staff remained friendly.
Hotel restaurant is a TGI Friday's, and I did not eat there. Did not use gym/pool.
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