We recently booked the Embassy Suites for two nights. I have always had good luck at these properties until now. We used 100,000 honors points for the room. Upon arrival, the room we got was a King room that was smaller than any hotel room I have stayed in at Chicago. The bathroom was so small that only one person could even be in it. The shwoer was so small (as this is the truth) that I barely fit in the standup shower. There was no tub. The room we got had feces smeared all over the side of the toilet. The room had not been fully cleaned either. The manager was somewhat curt saying "we will clean it for you" and tried giving us the same room back. The happy hour and breakfast were so packed you could not get a table. There were no plates and an omlet chef yelling at everyone. There are a ton of great hotels downtown Chicago...PICK A DIFFERENT ONE and this coming from a Hilton Gold member!
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