I booked a flight with AirAsia from BKK to SYD in October for a Jan flight however a month later they cancelled the flight for a 10 day trip and gave me a new flight 6 days later than booked. The event i was going to would have finished by that time so i cancelled the flight and Airasia agreed to refund me on 18th Nov 2022. Some 4.5 months later there is no refund. Online it is a case in progress and a refund will be forthcoming? However they manage to take the money immediately on booking and after agreeing a refund nothing has happened after 4 1/2 months. There are no contact details and the only communication is through a unhelpful and useless Chat Bot. There is no human interaction or anyone to contact which leaves you very frustrated. I have flown with this airline several times pre Covid and been satisfied. Now this airline is uncontactable and the delay is refunding me is annoying and the delay is unreasonable.
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