My wife and I stayed at this hotel for a few days earlier this month. Sadly we were left feeling quite let down by the whole experience.
We arrived to find that our room reeked of cigarette smoke. We'd asked for and been shown to a non smoking floor but obviously the previous tenant had smoked heavily during their stay. Surely housekeeping should have warned management that the room needed treating before they allowed anybody else into it. The hotel did find us another room, but it took them an hour, just what we wanted at 10pm after a long flight from LA.
On leaving it took the hotel a full hour, and three reminders, to bring our bags down. We were left sitting on a bench seat near the front door. It was only when I asked for my key back so I could get my bags myself that something was done. It looked like a VIP was checking out as they seemed busy bringing 20 or more bags down from another room.
In between, we got the usual top class, five star yet largely impersonal treatment that one would expect from a chain of this type but is this really good enough when paying $1300 per night?
hotel reviews