We arrived late on Saturday night with 3 tired children having travelled from the UK. When we arrived, we were really surprised at the poor condition of our accommodation (room1804). The room was shabby, tired, dated and dirty. There was no shower curtain in the bathroom, long hairs attached to the bathroom wall, the TV had poor reception, the kitchen tap leaked when turned on, the electric socket by the mirror in the bedroom worked only occasionally . The carpet in the bedroom and living area was frayed and stained, especially by the steps to the balcony and we didn't feel able to walk around in bare feet.
The kitchen was old and worn and the armchair in the sitting room was filthy. The sofa bed which we needed for our son to sleep on had plastic drinks bottles and rubbish in the recess when we first used it and like most of the furniture in the room was very tatty. The cream window blinds had black stains on them (I can't begin to imagine how they got there) and the patterned blinds were also unclean. Even though we had made the reservation for 5 people, there were only 3 bath towels placed in the room, until the last 2 days of the holiday when 5 appeared. We were unable to control the air conditioning temperature in the room, so it was either very cold, or became too hot as we had to turn the fan off when everyone was freezing.
Whilst unpacking, I asked the duty manager if we could move rooms, and she was kind enough to show me an alternative, but the general condition of the room was no better than the one we occupied. She explained that the hotel had not been refurbished for over 7 years and that all the rooms were the same. If me and my husband had travelled alone, we would have left and found another hotel, but the children were tired and we didn't feel it was fair to move them so late at night and didn't want to waste a whole day of our precious holiday in NY seeking alternative accommodation. This was meant to be a great family experience for all of us from start to finish, but because the hotel room was so unpleasant, we left the hotel early in the morning and made sure we didn't come back until late evening, which made for a very tiring day for our children in the heat.
When we saw the Affinia 50 website, the hotel looked to be a great place and we were excited at the prospect of staying there, but the photos and descriptions on the website are not representative of the hotel as it is now and to be honest are quite misleading. We value and work hard for our holidays and are happy to pay for good quality accommodation, but unfortunately on this occasion we feel that we have spent a great deal of money on a very poor facility at Affinia 50 (about $450 per night). I emailed the Manager on 8th of June and the Marketing Company who serve the Affinia but 11 days later have had no response.
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