Quite simply the worst hotel I've ever stayed at and I've travelled extensively.
Simply checking in took forever, they didn't recognize the Expedia reservation ID # issued uponmaking the booking. Expedia had to fax the hotel with a confirmation of the booking, the Marcel hadn't received it and wouldn't let us check in without it. You'd think that an e-mail between Expedia and Marcel Hotel would be a more efficient way in which they could communicate something as simple as a booking. Upon calling Expedia they didn't have the correct fax # on file for the hotel, we gave them the correct fax #, but still nothing showed up. Finally I got the front desk clerk to agree to call Expedia, he did so grudgingly telling me that this was my responsibility to take care of not his. Great service, eh ... Finally a conversation was had and he permitted us to check in 45 minutes after arriving at the hotel.
We use the elevator that was both extremely slow and tatty in appearance, only to enter corridors that were equally substandard. Upon arriving a our room the door cards do not work and we are forced to return to reception to get new ones issued to us (this occured everytime we left our room!). Finally we get to enter our room which was also disappointing. The tiny room was clean, but the same poor workmanship that appeared in corridors was also apparent here and in the bathroom. The bed was comfortable, but small. The only ice machine in the hotel was four floors away from our room.
I witnessed two other guests having similar problems checking in at reception. On both occassions the front desk clark was both rude and unhelpful. They also waited for extended period of time only to be eventually granted permission to go to their rooms.
I've no problem with a hotel undertaking renovations, but I do mind paying so much money to witness this occuring first hand. Close up, complete the revnovation and the re-open with a new facelift (it sure needs it!!),
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