This is a nice hotel but it is in desperate need of updating for a Grand Hyatt. It is a convention hotel and it well worn. You definitely want to ask for a renovated room, but doesn't mean that the room is top notch. The bathroom could of used a through cleaning because the floor seemed dirty. The room seemed to have dust all over it and I could not understand if it was from the linens or something else. The blackout curtain became stuck and after complaining about it 3 times, I just gave up asking them to fix it. I am a Hyatt Gold Member and love staying at Hyatt hotels. This is not as good as other Hyatt's I have stayed at. This hotel is definately not like other Grand Hyatts and I would say it should be classified a class lower than Grand.
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