Upon arrival I checked the bed and bathroom in 503 for hair. There were at least 10 long black hairs in the bed, on both sheets, on the pillow cases. Even eyelashes! The towels - one had a ball of blonde hair, another ball of black hair. I asked for new sheets and towels - they took me to room 903 to see if that was better - NO - even more hairs on the sheets. They got me new sheets and I had to make my own bed back in 503 - again more hairs on the new sheets! YUK. There were also random hairs in the bathroom - up on the walls, in the bath.
The location was great.
Even though we had paid in full for the two rooms we still had to give $100 cash for 'incidentals' - there were no incidentals to buy - no mini bar (bad tea and coffee in foyer), no internet - that was $5 cash for 20 mins which gave me time to visit one website it was SO slow and the man was most unhelpful at check-in - didn't tell us check out time, about the net, about drinks around the corner etc. He was only worried about getting the $100 each.
I did think I had lost my keys at the end of the holiday - called them from LA airport and Chester did check the room and emailed me to follow up. He was very helpful.
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