JetBlue cancelled our flight to Fort Myers, FL minutes before we were to leave for the airport. I followed instructions to switch flights online, and when I did so, found that the next flight to Fort Myers was 2 days out. To travel the same day, I was forced to take a flight to nearby Tampa, FL instead. I was charged an additional $320 to do this. However, in the "Flights Cancelled by JetBlue" section of the "Delays, Cancellations, and Schedule Changes" page on the website ( <url> it states that I should be able to switch to another flight at no charge if JetBlue cancelled. I contacted them through their website to request a refund, which was denied on the grounds that they claim that I willfully elected to fly to a different city - this is a completely ridiculous claim, since they cancelled the flight, and the next flight to the same city was multiple days out. No other flights were cancelled or delayed at all that day, indicating no staffing issues. There was no inclement weather on either end. This implies that they must have cancelled because not enough people were on the flight, so it was no longer profitable. It's concerning that US-based airlines are allowed to do this with flights at the last possible minute. As if JetBlue hasn't already jerked me around enough: 5 weeks after the flight, I got an email from them saying I was "undercharged" for services offered, and they're going to charge me even more this coming week. It was aggravating enough to be refused a refund, but beyond ridiculous to be charged even more well over a month after the cancelled flight. Beginning to enter scam-like territory.
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