Having paid for a laptop warranty for over five years I eventually had to take it in for repair. Team knowhow sent it back within a week saying my issues had been resolved. They replaced the hard drive with a fresh install of Windows 10 but no programs such as Office, didn't clone the old drive (still readable but slow)and sent the old drive back to me so I could access my documemts. The replacement drive was dated 2016 (well out of manufacturers warranty) and the team didn't send back the AC adaptor - only the mains cable! They are "looking" into it but when I asked about an in-store replacement they said "yes, you can buy one!!!" Have now been waiting three days without any contact from them. My daughter's 100,000 word thesis was on the hard drive - fortunately we did a backup before taking it in. Definitely very unhappy and their probable excuse will be "well it's over the weekend and very near to Xmas". Bah Humbug.
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