This is a review of the hotel, but more importantly a review of one of it's staff. When I first heard of the hotel, I checked the reviews here, some good and some bad, however I have been one to believe that 'different strokes for different folks'. So I started corresponding with them and kept an open mind.
I was fortunate enough to have Walter Carmona respond and it was an encounter I would never forget. From the every first email to meeting him in person upon my check-in, I was not disappointed. I was booking to celebrate my birthday 12-12-12. So this trip had to be just as memorable as the day itself. I wanted to be right in Times Square and I love the smaller boutique hotels where I do not feel like one of hundreds.
Upon my arrival at LaGuardia, I was taken care of as Walter had helped me arrange a shuttle for my transport to the hotel. I was picked up by the shuttle at the airport and to the hotel with the only delay being the traffic of NYC. I checked in and got my room and settled into my room which was spacious for me (the pictures on this site made me think it was smaller) not sure if that had anything to do with the upgrade but my room was really nice. They took account my preferences and I was not disappointed in my accomodations. Also upon hearing it was my birthday I had a nice birthday treat waiting for me in my room. When planning my day in NYC, Walter made sure I had the information, map, written directions and he even gave some great recommendations and 'local' advice to ensure that I had a great time on my birthday trip. He also arranged my shuttle trip back to the airport on my departure and took into account traffic etc. to ensure that I would not be late and had plenty of time to check-in and not feel rushed. He was right and I was able to spend the day enjoying NYC and still beat the rush hour traffic to the airport.
I cannot say I have any complaints, I only have good things to say. . .the staff were friendly and great to chat with and kudos to Walter for being an all-around great guy!
The hotel is steps (I literally mean steps not even a 1/2 block) away from Times Square and has a great price point for the area. I will definitely come back!
P.S. If you go, though you can speak with anyone as they are all a great bunch, I would say you will not be disappointed if you seek out Walter.
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