Let me start my review by saying that this hotel is situated close to many attractions and is very close to public transportation. With that said, the hotel itself is in bad need of a makeover. The furnishings are old, the bed I slept on sounded like it was going to fall apart and upon inspection underneath you could see it was actually falling apart. The bathroom is very small and claustrophobic with the toilet so close to the shower you could soak your feet while sitting on the seat. The air conditioning in my unit, 244 was not working properly and when I complained the first time a maintenance person was immediately dispatched, took the cover off the unit, replaced a filter, drilled some and proclaimed that now it would be cool in the room. WELL HE WAS WRONG and instead we sat sweating in the room all day and night afraid to open the window and let bugs in because the screen was being held to the window frame by what looked like the twistie tie from the bread package and left a gap that would allow all manner of insects in. When I dared to complain the next day I was told someone would come to fix the unit however after 5 hours no one appeared so I called again and then the maintenance man came and as I explained that the air conditioner was not working properly he just looked at me like I was speaking some alien language and repeated what appeared to be the hotel's party line that it was on. It appears that the management of this hotel knows that there are many areas that need improvement however they have programmed their staff to respond in such a manner as to make the guest feel inadequate.So needless to say the air conditioner was never fixed and me and my family just sweated it out during our three night stay.
As if that were not bad enough, I am still wondering where the restaurant is that was pictured and spoken so highly of on the website. The little room that they called a restaurant never seemed to be open and from what I heard other guests saying, the food was horrible. I never chanced eating there and preferred instead to order out or go across the street to the WAWA - New York's version of 711.
Now on to the cable television provided. What a joke. There are 18 channels provided - one PPV, 5 ESPN's, one HBO along with channel 2, 4 and 7 and some other channels, all on the old model tube televisions. What is ironic about this is that in the bar, there are several flat screen televisions that receive all cable channels.
I guess the other reviewers got it almost right when they said you get what you pay for however in this case I feel like I should have been paid to stay in this sub-par hotel.
I would not recommend this hotel to anyone who expects the slightest level of decent accommodation.
SHAME ON YOU BEST WESTERN CENTER CITY FOR CLAIMING TO BE A HOTEL - THIS IS NOTHING MORE THAN YOUR SIDE OF THE HIGHWAY DIVE MOTEL.
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