I was in new York for work, and chose the hotel based on location, and had stayed there previously about 7 years ago. I'll start with the positives...
Location is great, the subway station for the R line is right outside the hotel. The R will take you up to union square, 42nd, 5th and 59th....so that is quite handy.
View was great, it was interesting to watch the progress of the WTC site.
Concierge was very helpful, knowledgable and very easy to deal with.
The downside? Where to start? Service is pretty poor, The standard response to any request is that there will be a charge. I.e. wi-fi access, room changes, late check out etc...I have gold status with hilton which means all of the above should be free....it was only when I reminded them of their own policies that they changed their tune.
To be fair, they upgraded me to a suit, provided a code for the wifi and agreed to a late check out, but they still came up to the room to "remind me" which was annoying.
The hotel is busy, with business travellers and tourists, and my guess is not a lot of repeat business so they don't really care much.
If you get a cheap deal and only need a bed for the night, give it a go, otherwise avoid like the plague.
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