I usually stay at the Hampton Inn which requires a shuttle bus ride to get to, but this time decided to try the Hilton. They both 'cost' the same using my United Airlines miles.
Check in took a while. There were only three assistants working at 9 p.m. and two of them were dealing with customers who had problems. Even though I was standing in what I thought was the HHonors (priority) line, the clerk called the next customer from a separate waiting line some distance away which annoyed both me and those waiting behind me.
While the Hilton is convenient and the bed comfortable, the convenience comes at a price. It attracts those with late arrivals and early departures, and for some reason, many of these people love to shout in the hallways. Even though I'm usually a sound sleeper, I was awoken on a couple of occasions, not only by people but by the doors which slam shut with a strong ga-thunk!
Unlike inside security, where there is a huge variety of food vendors to choose from, there is absolutely nothing outside security save for the Hilton's own expensive restaurants. Terminal 5, the international terminal, a 10-minute train ride away has a small food court, however.
Finally, I had trouble logging onto their WiFi system, even though it is complimentary for HHonors members. It does not seem to be Mac-friendly. It recognized my password, the screen came up with my name on it, but still told me to log in. I finally had to have the front desk give me a complementary 'access code' to get into the system.
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