We booked Hotel 1000 after finding it online and were sent a pre-booking questionnaire that allowed us to arrange for transportation upon arrival. We like to use car services so having one that was easy to book and recommended by the hotel was appreciated. Upon arrival to the hotel, we were checked in immediately and efficiently by one of their team members, Alyssa. We arrived at our room and, quite frankly, were a little disappointed. The room was nice but a bit on the small side. I called down to Alyssa and she was able to quickly arrange a room transfer and met us there with new keys. For the inconvenience she even offered us a discount on the room for one of the nights.
This room was fantastic! Same decor but much larger (had a nice seating area). The view was great. The mini bar was fully stocked but was one of those newer fridges that is on a timer so once you take something, you own it. I said something about wanting to keep a few things of our own in there and Alyssa immediately offered to have a small fridge delivered. Talk about service!
The bathroom was large and clean but the vanity was a bit small. I didn't mind that so much b/c there was a full length mirror on a wall just around the corner. If there had been a TV in the bathroom, I would have used the tub; it was separate from the shower and the water came from the ceiling. It was pretty cool looking. They also had electric blinds in the bathroom for privacy.
My only negative comment would be that the concierge staff wasn't very helpful. One recommendation was to a dirty looking restaurant; any others were to the standard tourist type places. Also, we asked them if we needed to get advance tickets to Ride the Ducks and were told no. We arrived at the Ducks booth only to find out that we would have an hour and half wait b/c we didn't have advance tickets.
Random side note: instead of having a standard ice machine or having to have the staff bring us ice, there was an ice chest sitting just outside the elevator with prepackaged bags of ice. It was super convenient.
Overall, this hotel is in a great location. It was clean and comfortable and I would stay there again. Upon leaving, we left a bunch of flowers from Pike's Market at the desk for Alyssa. She really went above and beyond and wanted her to know. A week or so after returning home, I completed their follow-up survey and then was personally contacted by Alyssa who thanked us for the flowers and said she appreicated the feedback about the concierge staff. Well done, Hotel 1000!
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