The location of this hotel is unbeatable its walking distance to most attractions and next to Grand Central if you need the subway. The room was clean and comfortable although the lighting is poor which makes it seem a bit dingy. The main lobby is stunning!! It has beautiful marble flooring and a waterfall (although this was off when we were there but still looked lovely). The only let down was the service, we got the feeling the hotel was more aimed at business people, and as we were there for leisure purposes we felt a bit forgotten. We were in NYC to get married and were expecting a bit of fuss, (rose petals on the bed or something?!?) but there was no acknowledgement whatsoever. The hotel were aware of the wedding, as it was mentioned several times and everyone was taking photos in the lobby when I came down in my wedding dress!! The staff were mostly polite but not very helpful. The majority of the time there was no one at the front desk and we had to wait for them to come out from the back room. However the man who worked in the computer suite was more friendly than anyone!! He was happy to chat and very helpful about local sites, restaurants etc.
I would recommend this hotel if you dont want much assistance from staff or if you're a business person.
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