The staff here was more than helpful and very kind. My chief complaint was that the air conditioner in our room was broken so it was a constant 84 degrees. We had the electrician come up and he explained that we had to open the window for the a/c to kick on so we did and it never cooled down in our room. We loved the view on the 10th floor and the room amenities. We stayed in a suite and used the living room area quite a bit. It was a fabulous room but unfortunately for us it was very uncomfortable to stay in it. :(
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