Received delivery of a washing machine which we paid installation for. 3 hours after the installer left we discovered a leak in the kitchen, caused by the cold water pipe not being correctly attached. I had to pull the machine out to turn off the water, and the (fixed) power cord was so short it got pulled out of the back of the machine. Kitchen kickplates were also water damaged. I called the customer services and the agent seemed completely disinterested however she called 'the depot' to explain the situation to them and I was told they would call me back in 30 minutes. I also asked to speak to a manager but was told there wasn't one. I then logged a complaint. 4 hours later I had received no phone call from 'the depot' so called customer services back. The person I spoke with said it was out of his hands as a complaint had been logged and it would take AT LEAST 48 hours (not including today) before someone would be back in contact with me. So we are left with a damaged kitchen and a useless washing machine and no resolution for at least a few days. No one seems willing to take responsibility or ownership of the problems caused by this negligent installation. We will absolutely never order from Currys again and will be seeking compensation and payment for the damage caused and escalte to Trading Standards if required.
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