My stay at this hotel was for 5 nights as I was in Memphis for business meetings. I normally stay at the Marriott downtown, but my location to the meeting facility was closer by using the Hilton property. In general, the cleanliness and appearance of this hotel are average with nothing that stood out more than any other hotels. Although the staff were very friendly, I was left feeling that this hotel lacked the traditional "services" that Hiltons all over the world have made standard. There were three attempts at obtaining room service which did not work very well for me. The first occurred around 9pm where I ordered bottle of water and glass of wine. 2 hours later, I received both and luckily was not charged given the delay. However, the following two nights I requested water via room service to which it never came nor was I notified by room service staff that the order was not coming. I also find it annoying as a business traveller (often returning to the hotel late at night) that they do not offer any form of room service after 11pm, but can overlook this if planning appropriately for a trip in the future.
The breakfast buffett ($17) offers reasonable selections including made to order omelets. When in a pinch, this breakfast works out well - however; I would recommend finding a starbucks or other location outside of the hotel given the overall value for the buck at this particular property.
One nice thing - the Hilton provides complimentary parking.
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