I picked this hotel because it was close to the freeway I needed to travel and it was privately owned. This gave me the thought process that they would have personal touch and pride in their property. I was wrong, very wrong. I read the reviews which seem to be polar opposites. I think the biggest reason is the difference in rates. Regular rooms are going for $116 per night, balconies are $169, and Jacuzzis room is $180. I took a clue from a previous poster and called, spoke with Jenifer who was extremely nice. She suggested the balcony, which I took. I did joke with her on the phone that I did not want the one that the employees smoke on as another poster stated. She said they were probably just unhappy with their room.
I arrived at the hotel at 9:30 am, understanding my room would not be ready until 3:00 pm. However, to my surprise the front desk said my room was available. I grabbed a cart, unloaded my vehicle and proceeded inside when a guy in street clothes insisted he help me because his boss insisted. He was their maintenance man and was pleasant however once he entered the room he didn’t seem to notice all the things that actually needed his attention but I gave him the benefit of doubt and just said thank you. I love the concept and the décor of the room however it actually doesn’t actually work. Actually nothing works properly, from the lighting to the ironing board to the shade in the shower or even the wonderful looking shower its self. But none of this is my true complaint. At first glance my room was fine, the bed was made and the pillows on the velour lounges were arraigned properly but as I started to settle in I started noticing things like the ironing board was in the up position taking up the whole closet. Then in the bathroom the toilet seat was up like a man used it and the towels looked like they had been used but it could be that housekeeping is just that sloppy and the toilet was cleaned and just not put right and the towels were hurriedly thrown up there (remember I arrived very early). So again I gave them the benefit of the doubt. I went to the mini-fridge and it would not cool because it had a layer of ice on it an inch thick so I started defrosting it. I ventured to the front desk and let them know I would need more towels as I had to use the ones in the room to soak up the water from the defrosting and I needed a replacement of the ironing board so the closet could be used and I needed a vacuum cleaner as the carpet had not been vacuumed. I don’t remember this young woman’s name but she also was very nice and said she would have housekeeping come up. I again tried to use humor and said I am not sure they know where it is. A housekeeper showed up with a replacement ironing board and I asked her about some of the things I was finding like a pillowcase that looked like it had not been changed. After storing the ironing board that wouldn’t close next to the ice maker she brought and replaced the pillow case. I told her it made me question if our sheets had been changed and she assured me that they had. I then asked if she could bring the vacuum, which she did. I then understood why it didn’t pick up a thing; it was packed with filth five or six inches thick. When I pointed that out to her she said she couldn’t empty it in my room! Well obviously she couldn’t or wouldn’t empty it at all! While she was vacuuming I thought I would heat some water in the coffee pot for tea and discovered it too had not been cleaned. So while I waited on the dish soap to clean the coffee pot I went out on the balcony and found a DrPepper can and a box of Marlboros and no chairs. This is after I and my husband was requested to sign a document stating we would not smoke in the hotel – or bring in a dog, INCLUDING A SEEING EYE DOG! (do I see a law suit in their future, why yes I do.) I asked if they could bring a couple of chairs for the balcony and she brought one, and with all the balconies in this hotel they have one, yes one chair. So I have paid an additional $53 more a night for an unfurnished balcony. After the housekeeper left I noticed the debris on the bench at the foot of the bed and on the chair at the desk. I went ahead and used a face cloth to clean it. I know! But I was on four hours sleep so I was afraid I was over reacting. So I decided to leave and explore. I picked up my husband and arraigned to meet friends at our hotel for cocktails. The bartender was personable but to no fault of her own was very short on supplies. We had cocktails and then went to dinner. We returned about 11:00 exhausted and fell in to bed. Ok, I woke up at that morning 4:00 am with four hrs sleep it was now 11:00 pm after cocktails and dinner and I find that we were short sheeted! Amazingly we had a bottom sheet and duvet a sheet that acted as a spread. I got up in the middle of the night to use the bathroom and realized that I would have to feel my way around because if I were to turn on the light in the bathroom it would shine directly in my husband’s face. Then the shower didn’t work properly even with their instructions because their instructions fail to say the bottom knob needs to be pulled toward you (it is stated in their very limited information book). The next morning I saw the housekeeper from the day before, and asked her about the sheet issue and was assured that each bed had three sheets, a bottom sheet, a top sheet, and the sheet that goes on top of the duvet. I informed the front desk of the sheet problem especially since there is a notice in the room that more or less states if they come up short on the inventory of your room they will charge you and sheets for a king size bed was $175. I don’t exactly remember how she told me but I knew I would be getting a discount on my room. I then felt compelled to tell her that I was OK and everything would be fine because it was now to the point that the hotel staff would turn their heads when they saw me. Later on that day the same housekeeper came in and did what she was to do and I tipped her very well, well more than it was worth but you want to encourage good behavior. Having the bedding corrected made a huge difference in the experience and we both slept great. Every time I spoke to the front desk they said they would pass it on to the owner. Nothing happened! On Wednesday I met Katherine and started to tell her of my issues but I was on a time limit and had to leave. Finally she asked me if I would like to change rooms however by this point I felt that they were just wanting me to clean another one of their rooms. We checked out Thursday morning and received a whopping $20 off our bill. Will we be back? Yea, well . . . NO! Just take a look at the pictures that turned out and you undoubtedly will know what to expect.
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