My Complaint:
I booked two rooms at this hotel via Hotwire over a month before our trip ($108 per room, including taxes & fees). My husband and I were traveling with another couple and only planned to stay one night in Hollywood before heading south for a wedding. Our plane from Honolulu arrived at LAX about 6pm and we drove around the area exploring for awhile before checking into the hotel at 8pm. The front desk clerk informed me that he only showed a reservation for one room (and didn’t care at all that I had a print-out of my confirmation with Hotwire showing two PREPAID rooms). He said they were sold out for the evening and the four of us could share one room or we could try the Travelodge down the street. He also said he didn’t see our reservation as being prepaid. No manager on duty to assist us.
We ended up sharing the one room and I called Hotwire to refund the cost of the other (no problems on that side). In the morning the front desk clerk (the same guy – they sure do work long hours!) confirmed that our room was already paid and said another room had opened up later that night, but he didn’t want to disturb us since it was late. Um, okay. Thanks for letting me know after the fact. He tried to charge us for the parking ($9 I think) and I told him there was no way I was paying for that when they gave away one of our rooms – the LEAST they could do was comp it. He said he didn’t have the authority. It wasn’t until after I asked to speak to the manager he finally got up and went to ask for authorization to comp.
Other Details:
Our first floor room was fine. Not a bad size - two double beds, small couch and coffee table, mini fridge and microwave. Clean. Fairly quiet. View of parking lot.
Elevator down to breakfast area was unbearably slow (5 minutes both ways, seriously). They need a set of stairs nearby or something.
Breakfast wasn’t great, but it was free so I can’t really complain. When we were there they were out of forks, juice glasses, and syrup. Eggs and croissants were gross, but there was plenty of juice, milk, cereal, toast, waffles, and sausages that were fine.
Area was somewhat seedy, but if you’re driving it’s fine. Don’t expect to walk to Hollywood or any other sites of interest – it’s quite a ways and not a pretty walk.
Parking was being renovated or something nearest to the hotel, so it was hard to find a stall. When we returned from sightseeing at around 11:30pm we got the last stall and it was >tight<!
We didn’t see the pool area, but the courtyard area in the center of the hotel looked nice.
Is this a 2 or 3 star hotel?? Hotwire calls it 3, but Tripadvisor says 2. I’d definitely call it a 2. Don’t pay more than $90 to stay here.
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