We traveled with Kuwait Airways recently for the first time from JFK to go to Chennai, India, specifically for a friend’s wedding. We had a group of 7 of us traveling to the wedding, including the bride and groom. Our flight left 3 hours late from NYC and we were told by the team on flight that we wouldn’t miss our connecting Kuwait flight to Chennai and that they wait for even 1 passenger. Sure enough when we got to Kuwait the connecting flight had left and they said they cannot wait for anyone. The next flight was a day later and after pleading they switched the 7 of us to a SriLankan Airlines flight and advised us to travel to Sri Lanka and then to Chennai and told us they were issuing the 7 of us the same flight. After waiting 6 hours in a very disorganized airport, the 7 of us arrived in Sri Lanka to find out that 2 of the members of our party (my husband and I) were issued the wrong flight that left 7 hours later from Sri Lanka. We begged the airlines there to let us on the earlier flight but since it was Kuwait Airways’ mistake we couldn’t get on the flight. After 33 hours of traveling to the other side of the world, we ended up missing our friends wedding in Chennai and the bride and groom lost money on several events they had to cancel leading up to their wedding. It was the worst travel experience we have ever had and we are frequent international travelers. Don’t fly this airlines unless you enjoy nightmares.
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