The first floor entrance does dissappoint and the signage inside is not the best. Once you get to the lobby (on the 8th floor) the service is wonderful. A big disappointment is that the WiFi is not readily available. My preference would be that they offer it on check-in and provide me with my password at that time. These days where it is so pervasive and I was there for a conference, access was very limited. The restaurant, Crossroads, was less then average.
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