Reception staff were nice at check-in. The room was comfortable and quiet with a decent view. Concierge was attentive and helpful.
Housekeeping Dept. was poor, with no respect for privacy and mini bar items disappearing.
This is unacceptable for a higher caliber hotel like the Hyatt. When I reported the incorrect charges to the front desk I was advised my account would be corrected, however when I subsiquently checked my credit card I was disappointed to see the charges were still there.
I then took the time to write to Hyatt guest relations in mid Sept and am still awaiting a response nearly 1 month later. Disappointing how such a small thing can leave a sour taste!
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