For us, this hotel was nice because we got it considerably cheaper than any other accomendation in that location. When we arrive they did not have our reservation although we had prepaid, however the staff we very helpful and friendly and resolved the matter while we waited in the bar. The food in the bar is FABULOUS and the bar man Sean was SO NICE!
The room itself needs to be updated/painted. Do not be surprised that the rooms are small and according to friends this is what all rooms are like in NY city. We were out late most nights so it was annoying in the morning the maids would let the doors slam and you can hear every tiny conversation going on in the hallways.
However booking tours through reception was hassle free they have loads on offer and are friendly and very willing with advice.
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