My buddy and I went here for a quick lunch because we had a buy one get one coupon. Actually we had two of them. One came from the Entertainment Book and another I found on the website. We walk in and its lunch hour. It's busy. It's noisy. It's chaotic. The guy at the counter is getting stressed so someone I assumed to be a manager relieved him and started taking orders. \n\nIt comes to our turn and we order according to our buy one Teriyaki bowl get one free coupon. We were told that we couldn't use the coupon there. So I said well do you take other coupons. The guy at the register tells me, \"If they are for our store then maybe.\" Well, I'm not trying to pass off a grocery coupon here guy.... so we try another Samurai Sam's coupon. He looks at it for a minute and points out the small print. \n\n\"See? At participating locations only.\" \n\"So I take it you are not a participating location?\"\nHe just shakes his head no. \n\nNow, I dunno... I'm no big business person. But This just got us off on the wrong foot. This and a few other reasons is why I won't go back to Samurai Sam's. I live about a mile from the place too. It is highly likely that if the food was good and there were no hassles with the coupons when ordering. I would have come back many times - without a coupon even! So wouldn't it be worth the say... $5 Teriyaki bowl to retain someone that is going to return and spend far beyond the cost of the bowl you gave away with the coupon I was trying to use? \n\nIt just doesn't make sense to me but oh well. \n\nWe were already there so we order anyway. Now keep in mind I'm irked about the coupon situation so my outlook on the Samurai Sam experience could be a bit tainted. \n\nWe get our food and my rice was really dry. It didn't seem done. The veggies were ok. Just blech. Not much flavor. The chicken was decent and fortunately the whole thing was coved in Teriyaki sauce which made it edible. \n\nMy friend said his thing was ok but neither of us were really thrilled from the minute we walked in.
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