I prefer to stay at an Omni when given a choice and I am a member of GHA. Having said that, I have stayed at better appointed Omni's than this one. The staff was 10 STARS, they go above and beyond to make your stay a welcome one, but there is something off about this building in general. It is not well thought out and probably poorly made. We stayed in two different rooms and you can hear EVERYTHING through the walls. Our first room we had a frisky next door couple, the 2nd room they had our bed up against the back side of the elevators.. SERIOUSLY???
Our first room was a regular hotel room with a King bed, for some reason though they gave us an ADA room on the 2nd floor. Our view was of a rooftop. We were fine in this room until we came back from sightseeing all day to find our door left ajar and someone had rifled through one of our dresser drawers.. NOT HAPPY.. fortunately nothing was missing. I called the front desk and asked what the heck happened. I forbade housekeeping from coming to our room again. The front desk manager felt sorry for what happened and insisted on "upgrading" us. (I usually do not like to do this because it means repacking everything). She convinced me to move for our safety too. OK
So now we move to the 11th floor to a one-bedroom suite, sounds good huh?? : ) WRONG, the living area has NO WINDOWS, REPEAT NO WINDOWS, so you are in a dark room that is set up so wrong. The TV is so far away from the couch you need binoculars to watch it (small tv, not large room). Then the bedroom is so small, it fits a queen size bed and only one nightstand and that just barely. There is a window there and one in the bathroom.. Oh wait the bathroom, the bathtub combo is in a corner of the bathroom, you have to climb over to get to it and they have the dreaded shower curtain, I HATE shower curtains. Whoever designed this place is a wreck. They also have ALL the doors open into other doors. Every closet has a door that opens into it, so you can't have two doors open at the same time. Just really badly appointed. But the worst part of this was that we had to listen to the elevators all night long behind our bed. Not what I really consider an upgrade.
Also the bedding is NOT what I expect from an Omni and it's in the middle of no where.
On the positive side, their restaurant Dover's is very good and again exceptional staff. I guess I only mistrust their housekeeping staff.
hotel reviews