Pros: Very nice upgrade into a beautiful suite- thank you for that
Negative: No matter how nice a place you stay @, room, hotel, etc- the service and treatment of staff can ruin the whole trip. I have stayed an many W's as a Platinum member and 9/10 enjoy my stay and have had an amazing time. This was that 1 in 10 time.
This W Hollywood almost ruined my taste of SPG. I am a 30 year old young professional that am pretty amiable to whatever scene I am in- but for some reason the staff at W Hollywood thought they were better then anyone, infact I was told to leave my seat in the "Living Room" because if it was reserved for I'm assuming more important people- I mean c'mon it's a freakin Hotel Lobby- if they wanted me to buy a bottle- that could of been done easily. Anyways, Drai's of Hollywood was closed in which Chris Nelson, the W Insider, said he would get me and my sister in and it ruined our whole evening plans, I had to have a argument with matthew, the front desk manager who was trying to offer me free points (who cares) my experience was already ruined. Then as I was trying to get up to my room security thought I was trying to sneak into the hotel? Please- this is what I recommend to future SPG travelers- if you want a nice stay, stay at the SLS Beverly Hills, or if you want better treatment stay any other hotel, Westin, Aloft, Sheraton, believe me- i can tolerate attitude, but not from people who are wanna be actors and think they are better then everyone.
I have never had one bad think to say about any of the W's I have been to several thru out the country- this one outdid itself and I'll think again the next time I hit up L.A.
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