The worst of the worst airlines I have ever had the displeasure of traveling with. It seems like a good inexpensive deal at first. They nickel and dime you for everything. This is the second and last time I will fall for them. The first flight out was a disaster with an arrival 2 days late! This was the return trip that is equally as awful. My son arrived an hour early to catch his flight. He has 3 bags that according to their scales was ~2 lbs over. They were all 1lb under when we weighed them at home. He took out a jacket from one and some books from the others and made weight. Then had to wait for the agent to call him back. By the time the agent was ready to help him, he said that the system won’t allow it bc now it’s 45 minutes until the flight. Had the agent checked him just 1 minute sooner, he would have been able to board. Now we have to pay an extra $99 fee to rebook him 5 days later. There is literally zero customer service! Any complaints or changes or help needed all has to be done online, which means you get zero help! A human cannot help you.
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