I had to wait an hour and an a half to check in because the computers were down. What happened to manual check in? Well it took an hour and a half to come to that conclusion.
I had just gotten off of work and was tired so this was an inconvience. To make matters worse, Defin the front desk guy offered a discount to the people in front of me for waiting. Well I waited the same amount of time, but because I had a reservation I was not entitled to one. HOW bitter was I, how could you offer a discount in front of me and not offer me the same especially since I stay ever week for buisness.
Hope my favorite front desk person SIONE is working, Checked in and out with no problems, always smiling, puts you first and if you have a request he tries to accomadate if he can.
Thank you SIONE - your the reason I come back
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