Worst thing was trying to get a drink. Got back just after 11 p.m., on a Saturday night, the bar seats were full but when we sat down it was obvious that no one was tending bar. They had closed down but not posted any notice. Me and another guest went to ask the front desk guy how to get a drink - he said to go out to somewhere near the mall. Which wasn't what either of us wanted to do. I asked him about room service, so he checked and said I could get that until midnight. Up in the room I called, and they tried three times to tell me I could not get it, but I kept insisting that the front desk told me I could, and also their in-room hotel guide said it was available until midnight (it also said the bar was open until midnight). They finally agreed to bring me a beer, no other choices. I felt like I had dropped into a convention of teetotalers.
Aside from that, wifi charge was a ridiculous $18.95, the shower head was not pleasant, they had one small bottle of complimentary water next to a larger one which was $3.50 to open. The bed was on the hard side, but was OK, I slept fine. No complimentary newspaper in the morning. Nor coffee either, except the gracious hostess didn't charge me for two cups of Starbucks, even though I had not complained. That was a bit of a saving grace.
Location not desirable at all. I guess it was next to the mall but I could not really see where anything was from the hotel. I paid a good rate via Hotwire but I won't stay here again, I would definitely stay downtown instead.
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