Jeff Dille @ Mosaic\n\nI know there are a lot of good reviews for Jeff, and he's a really nice guy, but unfortunately I'm going to go against the grain. Being new to Vegas, I rely on reviews to get around, so hopefully this will be helpful. \n\n\nYes, Jeff is cheap and boasts extensive experience. However, those two factors working together means he's an EXPERT at ripping off the client. \n\nMy perspective is: charge me whatever you need to - $80, $100, $130, $140, $200 - just do what I ask for. And if you need to charge me more to do what I ask for, be up front with me at the beginning, but please, do so. This is NOT what happened in my experience with Jeff at all. I ended up paying more than initially quoted, and leaving with less done to my hair than I had specified. \n\nRegarding charging more:\nOn the phone, Jeff stated my total for a full foil would run me $130. I also mentioned I saw his ad on city-search which promised 20% off the first service. So, I went expecting to pay $104 (plus tip of course) - a steal for a full foil. He told me AFTER my service was complete that he was tacking on an additional $10 because I \"have a lot of hair.\" (It's thick, but smooth, manageable, and only shoulder length. Not even Newbury Street salons in Boston ever charged me more for just thickness.) But I didn't argue that, I just paid the $130 + tip and left. Then the following day, I realized he never took off the promised introductory 20% off. It was super uncomfortable, but I'm very much one for principal, so I contacted him and asked about it. To be fair, he was nice enough to leave an envelope with the cash at the front desk to be picked up. \n\nRegarding diminishing quality of service: \nNow this is what really bugs me. There were several ways in which he was completely dishonest costing me my typical hairdo, and profiting him through saving product yet charging me the same:\n1. I brought in a note card from my former stylist (who unfortunately I left back in Boston, otherwise I would never have switched) with each specific formula on it in order to perfectly duplicate what I have done to my hair. I usually get two colors foiled in and a specific type of toner, all in Wella color products. Jeff used ONE color instead of two, did not tone, and I'd place money on the fact that the one color is something cheaper than Wella because it just doesn't match. Needless to say, the portion of roots that I had at the top looks NOTHING like the rest of my hair, so it looks super super trashy. (Sorry, I don't want to fit in here in Vegas that much. I'll pass on looking trashy.) Why charge me $140 for 3 products when you can charge me $140 for 1? (Oh wait, the answer to that is because I'm a full foil and cut every 5 weeks girl, so if I'm happy, you have the potential to earn a lot from me! Fail.)\n2. He threw out the note card with the formulas from my former stylist. Possibly inadvertent, but it's pretty presumptuous to think I won't need it any more and will just continue going to him. (I'm going to have to place a call over to my old salon to get a duplicate.)\n3. As I mentioned I have thick hair and he charged me extra as such. However, he did not use any extra product. In fact, he did the sparsest highlights I've ever had, including the first set I ever got at age 15. So sparse, in fact, that it hardly made any difference whatsoever for my roots, and you cannot see any appreciable change in the rest of my hair. (Perhaps this was a blessing in disguise, since the rest of my hair minus the roots still looks good like it used to.)\n4. He pulled the whole \"Oh, you're only damaging your hair by getting highlights underneath!\" line. Any time a stylist says that to me, I'm never going back again. My hair is perfectly healthy and I spend a crap ton to keep it that way. For those who don't know, stylists only do this so they can convince you they're \"helping\" you, meanwhile charging you for a full foil and effectively giving you a partial. I responded, \"am I paying for a full foil? I better leave with one.\" And, even with that, there are still some spots in the back sans highlights, which when he gave me the mirror to see the back at the end, I moved my hair aside to examine and he quickly moved my hair back. \n5. He put the highlights about 1/4\" from my scalp, so I'll be due for an appointment much much sooner. This is a trick I've been told stylists will use to get you in the door more frequently, but unfortunately for Jeff, it'll be to a different salon. I cringe every time I look at my hair now, because I left the salon looking like I had 3 week roots, and now, I look like I'm due for an appointment again, and it's only been 3 weeks. \n\nSo there you have it. Two stars - and two only because my hair isn't butchered, and is completely fixable, not because there actually was any level of service to warrant two stars.
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