Giving it one star because there is nothing lower. We booked this hotel because we were going on a Royal Caribbean cruise to Bermuda, and it offered a cruise package. We have booked numerous cruise packages with the Radisson in Port Canaveral, and were always happy there.
We arrived after midnight the night before our cruise left. The streets of downtown Baltimore were deserted except for a few thugs being detained by numerous police cars with lights flashing. Upon checking in, we asked what time the shuttle left for the port. The desk said there was no shuttle. I reminded him that we booked a Park 'n Cruise package, and he stated that there was no shuttle. How can that be a cruise package? We ended up taking a cab to the boat.
Unloaded some bags and I went to park. Parking was provided in a separate private garage, which essentially was across the street, but due to one-way streets was over a half-mile away. No big deal. Got there and the attendant told me to park at the back at the back so I was closer to the hotel. Grabbed the remainder of the luggage and carried up a few flights of stairs to find a bum sleeping across the last flight of stairs. Not wanting to disturb him (or be shot), I retreated with bags and found attendant to escort me. I was thankful my family was not with me as I made my way to the hotel.
This property, in it's day, would have been awesome.
We proceeded to our room. Only one elevator working. Went down the hall and saw all the doors had door reinforcements aroud the door handle and locks. Went into the room to find a normal-sized hotel room with peeling wallpaper, and carpeting so filthy that we did not take off our shoes. The bathroom had blood splatter. We did complain to the front desk who did offer to have us change rooms, but we had already unpacked and we were tired. One sleep number bed did not work at all, and was very uncomfortable.
We had breakfast in the hotel restaurant, and service and food were very good.
Made mention of poor conditions at checkout and was given a discount. Room should have been free. Followed up with notes on after-stay survey, and they did nothing further.
We personally would never stay at this hotel again. We have told a number of people, on the cruise and afterwards, about how bad this property is.
If your health and safety mean nothing to you or your family, this would be a good choice. For my family, at no price would I stay here again. And I am a road warrior with thousands of nights in hotels ranging from independent dumps to the most upscale hotels in the country. This hotel made a Motel 6 look like luxury accomodations, only more expensive.
Radisson should divest itself of this facility.
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