I just returned from a one night stay at the Tremont Plaza Hotel. I traveled with my husband, and our 3 children, ages 15, 6 and 4. This was one of the few hotels that I could find downtown that would accommodate 5 people in one room, AND provided queen beds instead of doubles.
Check-in had a long line due to a wedding that night, but it moved very quickly, and the employee at the desk was efficient and polite. We got a room on the 30th floor with 2 queens, and our requested rollaway was at the door within minutes. We had a lovely view of the city, and we were very happy to discover that the windows actually opened. This was especially helpful since the room was VERY warm despite turning the thermostat all the way down. The kitchenette was a nice surprise. Bedding was some of the nicest I've slept on, and the down pillows were excellent. All the furniture seemed to be new, and the swiveling flat screen TV was a hit with our kids.
We only encountered a few problems (in addition to the room temperature). The rollaway bed that we requested (for an additional $20 per night) came with only a bottom sheet, which was stained. When we opened up the blanket folded in the closet, crumbs spilled out along with a white pill! We called to have it and the stained sheet replaced, and housekeeping took care of it quickly.
Another small problem was because of the VERY thin walls. I was awakened at 3:00 am by the extremely rude and obnoxious sorority girls in the room next door to us. They must have been in their kitchen, because it literally sonded like they were right in ours. I'm not sure why the hotel would place a family with 3 children (2 of them quite young) next to a group of partying teenagers. If we had been staying for more than 1 night, I would have asked to be moved.
My last complaint has to do with Tugs Bar and Grill. We went for breakfast on Sunday, and it seemed like the staff had all been hired the day before. Everyone was very nice, but nobody knew what they were doing. The waitress gave my 3 and 6 year old water in a glass goblet, and when we asked for a child cup, we received DOF glasses from the bar! We finally got a bus boy to get us a cardboard cup with a lid...probably from the convenience store. My husband's eggs benedict came without the advertised asparagus, and my son's over easy eggs were cooked solid.
Overall, I was pleased with our stay and what we paid. The staff were all friendly and helpful. The proximity to the harbor and all the attractions is great, and the $5 self parking was very convenient. I would definitely stay here again, but would skip Tugs, check the sheets and hope for a quieter neighbor!
hotel reviews