Having been furnished details of our motorised wheelchair and passed it with iglu cruises . They refused taking on plane . Although it meant for planes and ships . Had to get a manual chair . Took later flight . Missed connection at Singapore. Arrived sydney 2 days late
. Cost two missed hotel nights . And a taxi which would not re attend the airport and take us to sydney hotel
. Staff on board are good but very plastic
. Although things were booked this wasnt passed to flight staff. Very confusing .. our transfer was passed to Qantas they were very good . Singapore to sydney .. more personality . Easier communication .....plane set up seemed better . Better food served ...more concern for a disabled flyer . Seats in economy seem very tight in economy on singapore air . Singapore workers dont speak good english in messages given during flights ... we had a wait of 6 hours and will be claiming a refund . Delay reimbursement
I'd used Qantas . Emirates . Ba before using singapore again .
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