The Hotel Monaco offered a great experience! Check in was easy, the front desk attendant was VERY friendly (and perceptive- I mentioned it was my 30th birthday and she had a surprise bottle of champagne sent up to the room!), the rooms were clean, and the location in Chicago was perfect! The concierge, though a little unapproachable (not enough sincere eye contact or guest recognition), was VERY informative and offered perfect suggestions for our stay! The room service was lightning fast, and the staff members were always friendly and smiling. The bellman in front, hailing cabs, was always SO nice and helpful, despite being BUSY!
If I had any complaints, it would be that the sink in the bathroom didn't drain very quickly and the fitness center was smaller than my closet at home! The room's AC claimed that it was 60 degrees, but it most certainly never dropped below 70...though we hardly watched TV, the channels are VERY limited and the menu when you turn the TV on is a pain. There was also one rainy morning that we wished we had a DVD player for...still, all of these are small things in the whole spectrum of things!
Great hotel and I'd stay there again!
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