The title pretty much sums it up. This hotel had everything I needed to hole up between meetings - nice and comfortable work space, efficient and friendly service, and convenient and reasonable dining options. The public spaces are open and the building is pretty striking and attractive from afar.
But, compared to most Hyatts I stay in, this one was just a little too "lived in". Lots of worn edges here, with inconsistent fixtures in the rooms (some new, some scratched), cracks in some walls and doors, and bathrooms that have seen better days.
I would have added "clean" to the list of attributes, but the first room I checked into had a sink that had been stoppered, and it was filled with debris and hair. When I removed the stopper, the water level stayed the same and sink was clogged. Clearly housekeeping, who I imagine had put the stopper down, didn't inform engineering that there was a clogged sink, so it was left for me to find. In the room I switched to, the floor lamp didn't work, and there was no luggage cart. Finally, the pillows on my bed had a slight must odor to them - honestly not so bad that it's a problem, but enough to make you question whether or not they'd been used. So, on some of the finer details, they're lacking.
Overall, this is still a nice enough hotel. Just don't expect the little touches.
hotel reviews