I have to start this review off by letting you all know that I'm NOT a diva! I posted a great review of The Stoneleigh a while back. But I have since changed my mind, and this is why:
My daughter, who lived in Dallas, got married last September. I must've made a trip to Dallas at least once a month for a year and always stayed at The Stoneleigh because of it's convenient location, great rates and it was a nice hotel. We booked 40 rooms for the weekend of my daughter's wedding and held a party the night before for over 100 people on their penthouse floor-using The Stoneleigh's food and beverage. Even when I wasn't staying at the hotel, we would go there for drinks either in the bar or on the patio. We also referred many friends to stay there. I don't know about you, but I think that added up to a LOT of $$$$$.
My youngest daughter and I stayed at The Stoneleigh last weekend while visiting my middle daughter. When I arrived, no one offered to help with my bags, upon checking in, there was no recognition that I was a return guest, much less having spent thousands of $ the past year at the hotel. I was pointed in the direction of the elevator, not shown to the room, etc...(not that I needed that, but it would've been nice for someone to ask).
During my entire stay, the toiletries or mini bar were never refilled or replenished. There obviously were 2 people staying in the room, but only 1 bed was turned down. I couldn't get the free wifi to connect and called reception to help. I was given some instructions that I had already tried, I said I would just figure it out, she said OK and hung up.
We met some friends in the bar for drinks and the staff were unfriendly and rude.
I had breakfast in the Bolla Restaurant the last morning before checking out. I was pleasantly seated and then waited and waited for a waiter to acknowledge me. I had to ask a bus boy twice to send my waiter-and I was only 1 of 2 parties in the whole restaurant. After my food arrived, he never came to ask if everything was OK. I also had to flag him down to get my check when I finished. At this point, I was boiling. At least the food was good.
The Stoneleigh Hotel is a gorgeous deco hotel-the public rooms are beautifully decorated, and the guestrooms are large and spacious. The only thing this hotel is lacking is SERVICE. There is none. I should say that I was told by one of the valet's-with a scowl on his face, that new management had stepped in about 6 weeks ago, and things had changed for the worse. I will give a shout out to the Valet guys-they were the best part of my visit. They were courteous and called me by name and always knew which car was ours.
I'm not asking for special treatment or want to be a VIP, but it seems that somewhere, someone would see a guest profile and recognize that we've been regular guests of The Stoneleigh and would, at least, be welcomed back. I was very disappointed with my visit. I'm not sure I'll return.
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