We arrived at the hyatt after a very good experience at the Chicago Hilton (see other review) and because both are 4 stars, we had high expectations. The service at the reception was excellent, and we were allowed an early check in at 1200pm. Also we were given a room with a view of the lake on the 10th floor for no extra charge. It was also hinted to us that if we open a Hyatt membership, the internet fee will be included. We did so. In short: great reception experience.
The room service changed our thin blanket to a thicker one after seeing we used two blankets and the room was always clean. The coffee machine makes 1 cup of coffee at a time, and there is no fridge in the room. Mini-bar prices are ridiculously high. There is a TV that does not broadcast HDTV, and all channels looked very blurry. The remote control was also not fluent (perhaps low batteries).
The thing that bothered us the most was that every morning, room service knocked on the door for some reason. The first day, we were asked if we needed our room cleaned, to which we answered 'yes'. It *is* an odd question to ask. The other times we didn't answer, and they did clean the room.
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