I would have rated this place worse, but that we got a good response from the manager when we submitted a complaint to the La Quinta Inn website. We stayed here during a road trip. We checked in a bit late, and so we were greeted by the night desk staff. We were traveling with our cat, so we mentioned this to the clerk. We were put into room 239. It was extremely stinky; apparently it was the "pet" room, but it didn't seem to get the appropriate amount of attention to cleanliness and odor in between guests. We complained to the desk clerk. He didn't seem to care very much, but he did quickly change us to another room. The next room was stale and musty, but compared to 239 it was a great improvement, and considering the hour we just accepted it. The breakfast next morning was organized about the same as at other chains like Baymont Inns or Comfort Inns, but all of the items seemed a bit stale or run down. We didn't have time to make a big deal out of it when we checked out. After we were back on our way, we did write to the La Quinta Inn company, and were put in touch with the property manager. He was responsive, so I'm giving this place "poor" instead of "terrible."
hotel reviews