My boyfriend and I stayed here for 3 nights last month for business/pleasure. He was there for a convention but we extended our stay to do some sightseeing. First the good points: nice room/hotel decor, good maid service, very convenient location, pleasant staff members.
Now onto the bad... It states that check-in is at 4:00 but our room wasn't ready until 5:00, which I think is a little late for check-in. They allow pets, which may be nice for some people but the fact that we were placed in a room next to a woman with a yappy dog who barked incesantly for hours was extremely annoying. We called down to the front des who alerted security. They came up and verified that, yes, there was indeed a barking dog next door but didn't do anything about it. Also, this same dog decided to relieve itself in the hallway while we were walking to the elevator with this particular pet owner. In my opinion, I think that there should be a designated floor(s) for people who bring their pets with them to this hotel so its not an inconvenience for those of us who left ours at home. The second issue I had with this hotel was the elevators. For most of our stay, 2 of the 6 elevators were out of service and this was a major inconvenience. At times we waited 15 minutes for an elevator which is ridiculous. My last issue with this hotel is that we had booked 3 nights through my husband's company and an additional night through his Hilton Honors points as a reward night stay. At check-out they not only charged us for the reward night but also charged us for the reward night a second time on the original bill and stated we were a no show on the last night. When my boyfriend called to rectify this situation, they stated it would take 3 days to clear this up. He's still waiting...
In summation, this is a lovely hotel but the problems that we experienced during our stay would probably deter us from booking at this hotel again if it was strictly for pleasure.
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