After a month of travelling throughout the US this is by far the WORST experience I had. Firstly the free valet (Omar) was so rude. We had 9 bags between the two of us and he would not let us unload in from of the hotel we had to park across the road - no bellhop and the valet who was the only one there not only didn't open the door for us but swore at us in Spanish for asking to stop in from of the hotel - it was 12am but this is just disgusting. Nor did the guy at reception offer to help. This kind of behaviour is the reason why people stay in trusted hotel chains. Not sure what it was like on the top floor but we were checked into the the 3rd and I had read reviews about the noise - I asked for something higher but "Apparently" there were absolutely no rooms available. Slept 1 hour because of the noise from the highways demanded a new room was given floor 6 - again "apparently" no other rooms available - and the guy at the desk said this was the best room in the hotel. Absolutely no difference in noise. Chose this place because Brentwood was not available. I wish I stayed at an airport hotel. Now stuck here for another 2 nights. I am disgusted - I warn everyone DO NOT STAY HERE!
hotel reviews