It has been a month and a week since I traded in my old phone (Samsung S9) Despite 2 years of usage the phone is in pristine condition. Not even a single scratch anywhere...
I get a qoute for £100, receive the postal kit and post the phone off. A week or 2 goes by without any correspondence, over the next 4 weeks I speak to customer service over 7 times and was sent in circles (I've had agents hear the explanation and then pretend not to be able to hear me the minute I finished talking....twice!!!) I've had 2 "managers" issue the money for the phone due to it being so long only to find nothing has been paid into my account..
After my second to last call I received an email saying the phone has screen burn that I can now only be paid £30!! From this point. I rang up again to find out why this email was sent to which I was told I'd still be paid the £100
A week later...no money or no phone!
Avoid these people at all cost, the amount of reviews with a word for word experience as mine shows that this is all intentionally done.
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