This hotel has a lot of potential. Cosmetically it looked pretty good. Bathrooms were great but the rooms could use a better upgrade. When we checked in we asked for a king with a sofa bed. Was told they were completely sold out. She even checked with the manager and she said the same thing. We are platinum members so we are supposed to be abe to get upgraded rooms if available. We were fine with her answer so we got our key and went to our room. After a few hours the A/C unit in our room started making a horribly loud noise. We couldn't hear anything over it. Maintenance couldn't fix it so they moved us to a different room. Surprisingly, it was a king room with a sofa bed. Pretty sure that's what I asked for in the first place, but whatever. It was a corner room with views of the river and it was literally the most amazing view. That view was almost worth the troubles. Except at 2:00 am this A/C unit started making the very same noise. Really?? So irritating. There was no way we were dragging all of luggage to a different room in the middle of the night. I turned the A/C completely off and tried to sleep. Not the best when it's been 100 degrees outside all day. I called the manager the next morning and he refunded the points we used for the room I feel he could've done more than that but at that point we just wanted out of the hotel. When we were leaving our room I heard over the maintenance radio that someone else was also having problems with a noisy A/C unit. I'm thinking it's time to replace the A/C units.
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