We chose this hotel specifically for it's location to LAX thiking it would be easy. After a long day of travelling and delayed flights all we wanted to do was get to the hotel and go to bed. We stood outside LAX for over 1/2 hour waiting for the shuttle - had to ring the hotel to arrange for a pick up. Ended up taking over an hour from getting our backs to checking in (hotel is less then 1/2 mile from the airport). We had requested a cot for our room, upon arrival it was not in our room. We asked the desk staff and they said they would arrange it immediately. 20 minutes later we rang them to see where the cot was and again they said they would arranger it immediately. 10 minutes later we are called by the desk staff and told we could not have a cot as it was a fire hazard. After some frank discussion the staff said they would organise a cot for us immediately. Still took 20 minutes for it to arrive. The room was a good size but dated. The bed (sleep numbers) did not work properly, the floor in front of the fridge was wet. Room service was quick, the rest of the hotel itself looked nice and modern. Found the desk staff very unhelpful in relation to organising taxis and sight seeing. Restaurant was nice to eat in and the service staff were polite and efficient. Whilst the hotel is vey close to LAX it is a fair distance from the major attractions of LA - but everything in LA is very spread out.
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