Very bad customer service and company !!!
I emailed team knowhow in regards to cancelling my sons cloud storage account . I was aware that the next renewal was not due until March 2020 , so emailed in plenty of time to cancel . After 3 days of emails and alot of stalling from team knowhow I was told I had three accounts with them ?? I was very surprised as I had only ever set 1 account up ?! When i checked my bank account they had taken £40 out of my account only two days after I emailed them . I was concerned as to why and when I check previous months and years they had taken 2 more payments of £40 out of my account in 2019 ? After several more emails and delays from this company I finally called them to get it all sorted out . I spoke to a very rude and stern man who was totally uninterested in anything I had to say , wouldn't let me explain and made me feel like I was lying ? I tried to explain that I'd only ever had one account, he stated I had 3 ? I demanded that all 3 accounts be closed and that I recieved a refund of £80 for the two payments that should never have been taken out of my account . I was told that I could not have the £80 refunded as I hadn't contacted them in the 90 day time frame . I explained again that if I'd have been aware of two other accounts I would have contacted them sooner but I was unaware and had never been contacted by team knowhow about these accounts . The man on the phone admitted that he could see the account was set up with a missed typed email address and I was unaware of these accounts as they couldnt use the email address to contact me , yet they were still happy to take my money ?? As you can imagine I am fuming that companies can take your hard earned money and even when they admit their mistake still refuse to help you . I will NEVER use this company again and will NEVER recommend it to anyone . Stay clear , they are rip off merchants !!!
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