Beaumont to Billings via Dallas. The tickets were ridiculously expensive. The same day I booked, I had to change our flights to the next day. Even though the tickets were still same price for the next day as the ones I purchased, I was charged 150 dollars for the change. Then American Airlines pressured me into buying trip insurance, telling me that it would cover any airline changes and cancellations. As I boarded the plane going home, AA cancelled the connecting flight. When I landed in Dallas, I received text that AA re-booked connecting flight for the next day. Now they don't want to pay for the cancelled and re-booked flight (that I was unable to take & I had to rent a car to drive 6 hours home which cost me over 300 dollars). When they were pressuring me to buy the insurance, they NEVER told me the insurance only kicks in after a 12 hr delay. This delay was overnight. Meaning I originally had an evening connecting flight that was cancelled. So, my children & I were supposed to spend the night in DFW airport Isn't that why I bought trip insurance To cover the costs when this happens I know they cannot control the weather, but they could honor the insurance they pressure their customers to buy and not make ridiculous parameters that hinder customers from receiving relief from the insurance. Furthermore, ridiculous fees AA charges for changing flights (after booking the same day within a few hours) is even more reason why I love Southwest. American Airlines need to take lessons from SWA. I was very disappointed that Southwest Airlines do not fly to Billings, MT or I would have definitely flown SWA - No hidden fees, no baggage fees, no fees for changing flights, and amazing customer service!
airlines reviews