This hotel looked fantastic online. When we arrived (before check-in time due to lack of traffic) everything looked really clean and chic and new. Well, we arrived at 11am. The woman at the desk wouldn't really make eye contact, but told us we could check in at 1pm. Okay, so we go out for awhile, and come back at 1pm, only to be told by a different employee (who also is incapable of making eye contact) that we won't be able to check in until 2pm. Okay. We sit in the lounge for awhile. Got a snack ($20 for a sandwich, water, muffin, and soda, ridiculous.) and waited until 2. At 2, we are told by yet another employee that we can't check in until 3pm. More sitting in the lounge. Plugs on the floor/tables did not work so I couldn't plug in my laptop.
Finally get checked in at 3:30. Elevators are SLOW, SLOW, SLOW. And dirty. We arrive at our room and everything looks fairly clean and new. Very nice looking. Shower could have used a good scrub, though. And the toilet seat was a cheap, uncomfortable plastic one.
We get changed and leave for the day. We come back at night and there are children running and screaming EVERYWHERE. We wanted to go work out in the fitness center but there are children playing all over the exercise equipment. Okay, so we go to the pool. More children EVERYWHERE, splashing and screaming. My god.
We spend a little time in the pool, and then head back up to our room. We get changed for bed and go to sleep. Throughout the night all we could hear was 1. the extremely loud air conditioning going on and off, 2. our neighbors doing absolutely EVERYTHING. We could hear even their conversations and televisions, and 3. door slamming. So much door slamming. And loud pounding from children running through the halls.
After a rough night of sleep we are awakened at 6am by more screaming children, door slamming, loud conversations, and pounding. How thin are these walls, seriously?!
We will not be back. Free wifi is nice, but who doesn't have that these days? Parking costs $16 a night. We spent $330 to stay for 2 nights, and then we have to pay for 2 days of parking as well? Ridiculous. All the neighboring hotels offer free breakfast. This place doesn't give you ANYTHING. Free coffee in the rooms. Big deal.
We came expecting a marriott. Did not happen. We might have had better luck at the holiday inn express, which at least gives you breakfast for your trouble.
hotel reviews