I feel compelled to write after the experience I had at Ben's Suria KLCC. On 7 January 2018, at around 1pm, my wife and I took our kids to KLCC for lunch. We had driven from JB for a mini holiday in KL and our trip was so far pleasant. We walked into Ben's, and I noted that there was an attendant at the entrance, but she just stood there, very unwelcomingly. I had to walk to her booth to engage her. I tried to make eye contact, but she looked away. I then asked whether I could look at the menu, which was placed in front of her. Her reaction was incredible. She audibly scoffed at me and my family, and even sneered at us, before looking away. For a service staff, this is beyond unacceptable. She looked down upon us, as if we couldn't afford a simple meal in a restaurant! We were disgusted with her attitude and left. I have never met such a rude staff in my life! She was a Malay lady.KLCC is a tourist destination and it is experiences like this that tarnishes a tourist's impression of a country. I wrote to Ben's a day after the incident, but they have ignored me to this day. Such a haughty establishment is a disgrace to the food industry as a whole!
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