Lobby was very nice, with a lot of people around, if you like to feel like you're part of the city, although there was always a wait for the elevators (which wasn't too bothersome.) The rooms were very nice, nice decor, comfortable beds & pillows. Rooms were rather small, but not too small for just 2 people. The bathrooms were tiny. We had windows spanning the whole wall that provided great views. If you're on the right side of the building, you can see the river (our view wasn't of much.) Very quiet rooms, couldn't hear noise outside at all. The location was fantastic, walking distance to tons of stuff, right near a lot of great restaurants, and only a few blocks from the subway. We were glad we stayed in Back Bay and took the T-Line to everything else, it worked out the best. Most of the staff were nice, some could use a lesson in customer relations. Concierge was a complete joke. A blond older woman with a foreign accent. Don't bother if she's at the desk, ask the bellmen instead, they had great recommendations. We asked her for help, and had to wait (no problem.) As she was helping others, we watched everyone laughing at her and rolling their eyes. They all walked away saying they couldn't believe how bad she was. She didn't know where anything was, didn't know how to find anything, and generally didn't have a clue. The next day there was a male concierge, and he wasn't much better - gave us the long route to everything. We found everything on our own and were much better off. Otherwise the staff were great, especially the bellmen, who were very helpful and friendly. The rental cars in the lobby were overpriced, we went to Avis in the Westin across the street, and while they didn't impress us for several reasons, they were less expensive for the same thing. Strongly recommend eating in Little Italy, the food was fantastic!!
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