We booked the new Premium Comfort Class tickets for our flight at the time of booking. However before the flight we were told that this was no longer available and we would be seated in economy. We were not even offered extra leg room or premium economy seats but put back to basic economy. I was advised that we should claim compensation for the difference in price after the journey, which I did so. KLM have since refused our claim on the basis that we used the economy seats. What else were we meant to do as we needed to fly. I just want the difference between what we paid for Premium Comfort and what we should have paid for economy back? Customer service has been zero help in resolving this, and At one point and agent tried to claim that Premium Comfort and economy are the same class! I am now having to waste more time taking this to the ADR to try and get the money I'm owed. Absolutely terrible customer service. They knew before we flew that they would not be able to offer us premium class so the refund of the difference in cost between tickets should have been ready to go for when we got back. It has put me off ever using this airline again as they seem to think they can charge what they like and not offer what you pay for. Horrendous experience.
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