Appalling repair service response
After spending hours trying to contact knowhow repairs, and having my calls answered then put down, The treatment and frustration due to the lack of understanding and ignorance of how they are actually operating at the moment, taking for granted people’s custom, they need a sharp shock and realise people will not accept this when this situation is over. Right now they are using this current situation as an excuse for diabolical service!
I have a business account and have spent a fair amount of money in Currys over the years and had planned to going forward. I pay for two laptops insurance cover and up to now have never made a claim.
However, now when I need help it just isn’t there. I have been let down massively and am absolutely raging and disgusted with the treatment I have received.
I understand businesses are all trying to work through this situation but whatever Knowhow are trying to do with regards to the repair service, it is failing miserably!
I have a laptop that desperately needs repairing, I have paid my insurance policy and yet am nowhere near having my situation resolved. I simply don’t have time to spend days on the phone hoping those working from home will actually do what they’ve been getting paid for.
One day they won’t have the monopoly and when a genuine competitor arrives god help them!
Just terrible
Update to my review and a message for Ryan who seems to be the responder to all complaints
IF YOU ACTUALLY READ THE REVIEWS YOU WILL REALISE THAT OUR CALLS ARE EVENTUALLY BEEN ANSWERED, THE PROBLEM IS WE ARE ALL BEING CUT OFF BY YOU OR YOUR STAFF (ARE YOU THE ONLY “HUMAN” WORKING AT KNOWHOW) SO STOP SENDING PATHETIC EXCUSES WE DO NOT BELIEVE THAT YOU ARE CONCERNED AT ALL!
Hopefully once the store re-opens everyone concerned will get the chance to voice their complaints in stores for everyone to hear, cancel their agreements and take their business elsewhere in future!
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