This hotel came highly recommended and we were looking forward to staying in a beautiful green hotel. Upon our arrival, we were quite favorably impressed with the room. Our room was actually large for San Francisco, and it was quite clean and lovely.
The first thing that distressed me about the hotel was the fact that other than one Clif bar, I found that none of the mini-bar snacks were organic. We have stayed in green hotels and inns all around the US and Europe, and this lack of organic food was a big surprise to me.
The hotel's restaurant also says nothing about organic foods on its menu, although they note that they use sustainable fish and hormone-free meats. We did eat dinner with them anyway and the food was quite delicious, but I was disappointed that it wasn't what I consider really "green."
Now here comes the bad part. When we checked out (after a one night stay) we found out that the parking for one night was $38.00 + $5.32 tax. I live in a city that has very high parking fees, but this seemed excessive.
Whatever -- it's just play money on vacation anyway. But we found out, after arriving at the airport, they gave us the wrong car!!!!!!! Another guest had rented an identical car and they gave us his. Our car was still sitting there with a $2000 painting in the back. I called the hotel and spoke to a young man there who seemed to try and put the blame on me (didn't you notice it was the wrong car?). He never apologized, and asked me how I wanted to pay for the shipping of my painting. What? I said I didn't think I should have to pay -- so they shipped it at their cost, but it came damaged because it was packed so carelessly. He told me the manager would call me to let me know that everything was taken care of, but, of course, I never got a call back.
There's more. A few days later, I found a charge for over $100 on our credit card. My husband called the hotel and they said they had no record of this charge, but agreed it was incorrect. The charge was supposed to be $43.32 for the (overpriced) parking, and the operations manager said they would refund us the parking fee (since they gave us the wrong car!!).
Big mix up. Today I checked the card to make sure they had given us the refund. Oh my. They not only didn't refund us that %100+, they charged us another parking fee! Gee whiz, now they are just dipping into our funds any time they feel like it!
So the hotel isn't really so green, they won't apologize to you if something goes wrong, and you should be very wary of giving them your credit card, but otherwise it's very nice.
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