The Hilton San Francisco meets a need. It serves people attending meetings/conferences who need a reasonably priced, centrally located place to stay. It doesn't position itself to provide more than the minimum for a Hilton. The rooms are functional, but small. Mine was well maintained and had a great view to the west (from a high floor), but that's sort of a crap shoot. The staff were helpful. The walls were on the thin side; I could hear conversations in the hall. I didn't have high expectations and they were certainly met. Depending on what I was doing in San Francisco (and where in the city I needed to be), I would probably stay here again.
My major complaint in this visit was the hotel's strategy for meeting its commitment to provide a continental breakfast. I am a Hilton Gold and one of the benefits is a continental breakfast. At the Hilton San Francisco, this was provided by the Starbucks in the lobby. It included a drink of my choice, a pastry, and a piece of fruit. Always in the past at Hiltons all over the world, the continental breakfast has been served in one of the hotel's restaurants. Often, the restaurant provides the opportunity to upgrade to menu items at a small cost. I really hope the Starbucks model isn't at trend for Hilton. In this case, it was simply a major disappointment.
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