Hiroshima to Kuala Lumpur via Singapore. This is a review of a flight that was cancelled due to COVID-19. At first they changed the departure airport to FUK. This was unacceptable since it is a long was from HIJ. So I asked them for a full refund for all flights. Despite what must have been an incredibly busy and stressful time for them and their staff, they responded promptly and courteously to all communications, including calling me in Japan from Singapore. The refunds were duly processed with no debate as to whether the change from HIJ to FUK was reasonable or not. Well done to them for their excellent service under trying circumstances for everyone. Put the service of some other airlines to shame. And, guess what, when this is all over and we can start flying again, this is an airline I will definitely think highly of - even though I never got on their plane.
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