I confirmed my reservation 10 days in advance for my 7-night stay, and when I arrived at the front desk, I was told there was no room available for my first night, and that I would have to make my own way to another hotel 2 blocks away. It was late, and I had already traveled 10 hours. They had already printed the letter for me to give to the 'back-up' hotel. In 12 years of business travel, this has never happened to me before, so I can't rely on this hotel from now on. That said, my room was ok, clean and comfortable. The front bar is a bit cold and lonely - the other hotels around would have been better options for a drink/bite to eat, especially the W hotel, which is probably where I'll book next time.
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