I actually cannot review the flight because I did have to cancel my ticket but I had such an amazing experience with their customer service I had to review them. Also I immediately booked a new flight through them so I can update this next month when I do fly. I am not sure if this is the best airline or I was given special treatment because of my situation. Although, this must happen to people all the time. The trip I was planning for a year was ripped away from me the weekend before I leave. I was devastated. Asiana really tried to work with us to change our plans but still leave the same time we were supposed to (although that fell through to, you need a permit for specific medications) long story short I had to cancel all together. They say refunds take 2-4 weeks and I needed the money to book new tickets so I was really hoping it would come in two weeks but it came in 1! They were just nothing but nice and helpful. No crazy fees or anything. I truly love this airline! I felt the really cared for me or at least about my experience with them.
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