I have to say that I was disappointed in the hotel in terms of service. Our room was nice, no view but a corner room big enough for a cot for my teenage son. I can't speak for all the rooms, but our was decorated in the atrium style and was quite okay. I didn't find the hotel staff overly friendly but perhaps that is because of the hotel's size that the service is very impersonal. I stayed at a Starwood luxury property in Washington right after and there was a huge difference in the level of service. If you're looking for a business hotel in Times Square, it fits the bill. Next time I'd be more inclined to stay farther away from the hustle and bustle of Times Square.
hotel reviews