The front desk staf as noted in other reviews can be a little abrupt. They obviously do NOT care about customer service. Even when calling the hotel to request special serviced (refrigerator for medical needs) it is clear they just want to get you off the phone. Request was not met - asked again at front desk, no luck. Ended up getting a cooler and ice from whole foods. Room was terribly dirty - actually found dogfood and hairs from a previous guest. Asked to move rooms and what an ordeal that was - pointed out evidence of the dog and previous guests hairs and cookie crumbs all over the place, and the response was a half hearted 'oh.' No apology. Nothing. The hotel is old and if you have to go to the towers side make sure you can carry all your luggage since the walkway does not have ramps. How this passes ADA requirements I don't know. The valet service is ok, but this is a large convention hotel and gets busy with volume so plan ahead for busy times. Tips go a long way and they make that clear. Lots of sports teams and school groups etc stay here. Location is fantastic, and gym has been recently re-done and equipment is superb. I am trying the Westin or Hyatt next time though.
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