I am a firm believer that if you stay long enough in a hotel you will see the good and the bad. This is what this review is about.
The good:
Friendly staff, Weber grill right down stairs, Starbucks in the morning, microwave and mini fridge in the room, room was clean, bed was comfortable, the gym was good enough and the location was great.
The bad:
One given morning one guest set the fire alarm off. This is when a good experience turned bad very quickly. I was at the gym when this happened. It was before seven in the morning when a guest entered the gym talking about the trouble in one of the floors. There was no out of control fire but the smoke detector let water out on the entire floor. Not my floor so, so far no problem for me. When I finished my work out I could not take the elevator. Fair enough, safety first. I used a house phone and asked for instructions. I was told a staff member would escort me to my room using the service elevator. I waited for 10 minutes and nothing. Called the reception, waited another 10 minutes and nothing. Finally I tested the regular elevators and it was working. Now I don't wan to over react, the hotel staff was in a crisis mode but somewhere between the 5 phone calls I made downstairs I could have received better guidance. I talked to the front desk about it and received a voucher for a free breakfast. Fair enough.
As I returned to the hotel at night there were huge dryers outside my room. These things were LOUD. It was before seven so I called the front desk to understand what was going on. I was informed that before 7 they would be shut down. Well... they were not. After about 6 phone calls to the reception the equipment was turned down after 11 pm. Now I don't want the hotel carpet to be damaged because I can live with a bit of noise but 11pm on a week night is just ridiculous.
If there had been no fire alarm I would have not experienced any of it. So I can't say it was a totally bad experience but if you are there for work you need to know that some of these things may come up.
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