Both my wife and I work from home so we rely on a decent stable broadband connection for our livelyhood.
We are due to move house tomorrow (28th June). On the 6th of June I booked in BT broadband installation to be 29th June, the day after we moved in.
This was confirmed several times by text, and I also replied to these texts as requested, confirming that the date was good.
Yesterday (26th June) we also received an email reconfirming the appointment for installation on the 29th of June.
Today (27th June), I received another email with 'an important update on your order'. This said they were sorry but they had to rearrange the appointment and the new date would be the 29th AUGUST!
So the night before moving and 2 days before the original installation BT had rearranged our appointment to leave us without broadband for 2 months. And we both rely on broadband for our work and livelihood.
They are now sending us a 4G dongle but I have no idea whether this will be sufficient for both of us working from home. Thanks BT for completely messing up our life.
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