San Francisco to Paris Orly. Due to having to make a last minute trip, I decided to try French Bee for my first time. I went through the registration on the site and accidentally put my last name as first name and vice-versa as they requested last name first (European style). When I received my confirmation letter, which I carefully checked, it showed my name "correct" though as they used a European style they actually showed last name, first name. Thinking all was good (i.e. no change fee in the first 24 hrs) I only discovered the error when I was checking in and found out to fix the error it was $200 (half the cost of the ticket). I wrote a letter to their customer service explaining that their confirmation did not indicate first name last name and thus I couldn't detect it was wrong. They denied my request and basically explained it was my fault and didn't acknowledge their error in creating a confirmation that considers that the sequence of first name, last name can vary by country. On top of that it took an hour for the bags to arrive in the bag pickup area because the plane was late.
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