I know this is a low end Hyatt hotel so I didn't expect it to be 5 star, but the hotel itself was not as we expected even as a 3 star. I expect a Hyatt branded hotel to be clean and comfortable, but this hotel didn't meet either of those expectations. We were given 3 rooms before we found one that was decent enough. I still wasn't happy with it, but I had a non-refundable reservation and my 14 month old along with a ton of luggage to keep dragging around so I settled on the best of the 3. I didn't expect to see anything better within the building at this point.
The first room was dirty with hair all over the tables, bed and floor and dust covering everything. I went to the registration desk and asked for a new room. The second room was still dirty although it looked like it had been cleaned a little better than the first until we saw the bed. The bed had dirty sheets and blankets on it. We found makeup smeared on the sheets. This time I had the desk clerk get the manager because I was very upset. She found a third room on another floor and walked up with me to inspect it. This room had cleaner tables, a couch that didn't have crusty stains and clean bed sheets so I agreed to stay in it. The bathroom had mold and mildew all around the shower glass and some of the tile which was still nasty, but I had shower shoes with me so it helped.
I took this trip with my 14 month old son and requested a crib in the room. They brought a pack and play which was damaged and the bolts were very loose. The whole thing would wobble and shake when he was in it and shifted his weight just a little. There was no padding left on the piece that goes in the bottom so I had to put a cushion and a pillow in the bottom of it to help pad it and help stop some of the wobbling. He was afraid to sleep in it and it scared me as well so we didn't get any sleep this night because neither of us were comfortable.
The manager was very nonchalant and didn't seem to care that this hotel was dirty. She sent a bottle of wine to my room for the trouble, but she needs to worry more about finding housekeepers who actually clean and do routine inspections of the rooms for cleanliness instead of sucking up to unsatisfied guests. I wish I had taken pictures of each of the rooms, but the only thing on my mind after a 12 hour drive was finding a clean room that was safe to let my son run around in without worrying about him finding anything nasty that should have been cleaned up by housekeeping.
hotel reviews