I did stay at this Hotel two years ago, but things have gone downhill since.
On checking in at the Hotel I was advised by an african american receptionist that my reservation had been cancelled by Bookking.com,
She was not interested in finding out any further information, only after I proved to the Duty Mnager that the reservation was still live in the Booking.com system they agreed to re-instated it.
I have to say that the receptionist, with bad customer service attitude offered to give me a room, but at a much higher rate.
I was allocated room 420, this overlooks Dupont Circle and is above the bar, albeit it is 3 floors above it, you can still hear alot of noise.
On my last day I wanted to pay for late check out, but before I could ask for it I was rudly interrupted by the person I called in guest services, only after I pointed out that I was going to pay a half day charge she put me through the reception.
The maid did not respect the DND sign at the door and came in the room, asking me when I was checking out, clearly reception did not inform her that the room was a late departure.
The concierge guys have little or no knowledge of the local area, I asked where O street was and they did not know, this street is actually 5 minutes walk away.
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