My family ( 2 teenage boys, my wife & I) just got back from a trip to NY. First 2 nights we stayed @ the HI Express. In general - if you only have 1-2 guests - you can probably bear to stay there to save some money. Otherwise - not worth it. The property is new & nicely appointed - everything works - breakfast is fine. Past that beware.
We asked for early checkin - front desk said they would call when the room was ready - we checked our bags & went to lunch. No call - we head back to hotel - check about 2:15 - still no room. Very crowded lobby - laundry folks are taking large carts of towels out through the lobby runs into several folks - including me. About 2:45 other folks are checking in - we get back in line - get to the desk a little after 3 (checkin time) & the room is ready. On the checkin card it had room 1404, the front desk person said 1404, something my wife heard made here question if 1404 was indeed the correct room - yes from the desk clerk. We get our bags and make it up to the 14th. Room was propped open had just been cleaned. Tiny room - but we unpacked. Noticed the fellow downstaris had given us one wrong bag. I took it downstairs - got the correct bag - came back up - tried the key - it didn't work.
I call the front desk & asked them what room we were supposed to be in - they said 2104. I explained the situation @ the front desk - they said we would need to move. I again explained and then asked who would pack us up & move us - the next time the desk clerk came back & said we could stay in that room & they would bring us keys that worked. We got the towels we needed from the cleaning lady & we were set. Came back from the Yankees game - keys don't work.
It went on like this for the 2 nights we were there. Had planned on staying 5 - but moved to the Hilton @ Times Square. On trying to reduce our stay from 5 nights to 2 - the front desk clerk said we would have to pay full price for the 5 nights - but she might be able to work it out that we only paid $50/night. On the reservation documentation - there was nothing of the sort - I showed it to her - she said we would have to speak to a manager. There wasn't one onsite & there wouldn't be one on site until 10 the next monring. No way to speak to someone to try to resolve it. I called customer service for Holiday Inn & got it straightened out (after speaking with 4 different folks & escalating).
The room is small - if you take an average man's shoe - lengthwise between the beds - it touches the covers on each bed - that is how much space between the beds. A single person - or even a couple & only one bed - would work. It is clean - folks were generally courteous (though less than helpful) - good location - not for a family - not even to save money.
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