I had the best 2 day stay I've ever had at any resort until... It started with check-in, the service desks were helpful, attentive, polite and speedy it literally took 5 minutes to checkin. She upgraded our room as we celebrated a birthday, she gave us the room keys, activity sheet and directed us to the elevators (5 stars). I noticed every employee held a door open for you, stepped out of your way and greeted you with "Hello" or "Have a good morning sir" (5 stars). The room was clean, smelled fresh with complimentary water, chocolates and free wired internet. The outdoor areas and activities for children are amazing, from the jumpalots to the inflatable waterslide to the huge outdoor pool equipped with a theme park feel. The Westin Kids Club also provided lots of activities like puppet shows, coloring, painting, legos, wooden train set and chalkboards all while playing current children's movies overhead. This resort is great for kids and adults alike, with an adult pool hideaway parents can feel at ease from the noise as they offer a "daycare" at 9$/hr. Parking was a breeze and many golfcarts offered you rides to the front lobby. As previously stated, everyone on the property followed high standards...from the employees offering S'mores to the attendant giving out pool towels. EXCEPT, the Castle Rock Health Club offered the worst service primarily because of just ONE rude employee. Keep in mind all other spa employees were top notch but Tracy, a spa attendant made myself and guests feel unworthy of entering the facility. We had used the free lockers provided in the locker rooms to keep our electronics safe from damage. As we entered the facility, we received the rudest glare from anyone in our 2 day stay. Walking past the desk we received no greetings or smile, almost passing her demonic presence she yells "Can I help you?" at the most inappropriate time. After gathering our items, leaving the spa, she looked down without recognition and gave no exit greeting like every other employee. In my honest opinion this employee, Tracy, from the Castle Rock Health Club should be reprimanded/terminated for leaving the worst sour taste for the whole resort. For that, I don't recommend using any of the resort's spa services. Overall, I'm satisfied but upset how Tracy approached myself and guests. I hope she gets removed before I return for a great time.
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