The Westin in Charlotte was full and their reservations center suggested this property. This was a last-minute trip and there wasn't time to do any research. This is a former Morgan Hotels property, whoever they are.
Physically the facility is adequate. Rooms are clean, but their age is beginning to show in small ways. The location is less than desirable. The hotel is behind a small strip shopping center. While it is a commercial area, there is a busy highway separating hotel guests from the larger shopping center on the other side. Walkers beware - the only thing within a convenient distance is Kenrtucky Fried Chicken place next door, a Honeybaked Ham outlet with limited hours and Harper's Restaurant located nearby on the property. Without a car, you're stuck here. (I haven't tried getting a cab here yet.)
The hotel itself feels weird. Some guy knocked on the door: a visitor opened it without checking. The guy claimed to be seeking someone who would sell him cigarettes. Guy seems to be a panhandler who roams the hotel. Not good.
All of the vending machines during my stay were inoperative. The explanation is that the hotel changed vendors. The former vendor hasn't removed their machines, so the new vendor hasn't been able to install new machines. That doesn't help the guests who might desire a soda.
Staff is okay and tries to be helpful.
The Four Points by Sheraton Charlotte isn't terrible, but it certainly wouldn't make my list for a return visit.
hotel reviews