We stayed at the Sheraton for a one night company event. The lobby was crowded (not a bad sign) but our room was not ready. When it was, it was a nice room, clean, comfortable bed in the newer tower. We visited friends in the older tower, not so nice, not dirty just old looking. Check out was smooth, it was like any other hotel stay.
The issue was my bill. We were billed $160.00 for a "no-show" two days after our actual stay. When I called Sheraton's accounting department, I was told that the company's travel group must have made the reservations in error, and basically too bad. So, in essence, our $139 special rate turned into $368. Not a great way to remember a hotel with such lousy customer service from their accounting department.
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