The hotel had no hot water during my entire 3 day stay, and I only found out after asking another guest in the elevator that the hot water had been out for an entire week BEFORE I arrived. How could they say nothing to me? In the morning, I called early and asked them to move me to another room because the rug was wet and there was an odd smell in the room. I was told that they couldn't do anything at that time because guests hadn't yet checked out, but they would move me during the day. I get back to the hotel at 9pm (I told them I would be back late), and they said they couldn't move me and hadn't heard anything about it. Really?? Unbelievable. Front desk night manager wasn't helpful at all--no apology, no nothing. As if that wasn't enough, I go downstairs to go in the jacuzzi to warm up ahead of my cold shower--the jacuzzi wasn't hot--probably around 95 degrees! Just an all around poor hotel with poor management.
hotel reviews