We stayed here because we decided to take the Amtrak down for another one of my husband's visits to the USC medical center, and this hotel was conveniently located near Union Station. The service was good; however, the room was extremely outdated and old. Our air/heating unit did not work, so we had to keep our window open, which made it difficult to sleep with the noise from the streets. The pillows and bed were uncomfortable, the curtain was partially falling off the rod, the hotel and room had a bad odor, and most of the channels on the television were fuzzy. The free breakfast, too, was sad. Thankfully, when a disturbed man off the street got into the elevator with us on our way back from dinner in the evening, a security guard jumped in just as the doors were closing and accompanied us until he could escort the man back outside! The staff was wonderful, but it did not help with the overall experience. We will not stay here again.
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