We were expecting a bit more when we saw the hotel's website. The room was average. I am still wondering what the ammenities are. The bathroom clearly needs updating. A plastic shower curtain? No room to really move at all. The lighting is awful in the bathroom area.
However, the room was clean. The elevators were quick.
Our first night, we called down for more towels. When we came back, they never came.
There is no turn down service, but the sign said that we could call at your service anytime.
We did love the location....across from the Galleria. It's the fourth largest mall in the US. There are lots of restaurants nearby. Some are walking distance. The hotel offers a shuttle. They were great the first day. The next day, we called three times to get picked up, not even a half mile away, and were told the first time the shuttle was available. The next two...they are on the way. We ended up taking a cab, as we had an appointment to get to.
The staff was very nice. We did ask for a neighborhood, area to check out restaurants, shops. We wanted to see more than just the galleria area. No one had any ideas. We found that unusual...but the concierge was not there that day. She did call our room the next day to offer assistance, but we were locked into plans with a group.
All in all, a great location...just don't expect anything more than an average hotel.
hotel reviews