We have a large family, and have found that the Comfort Suites accommodate us well. We have stayed in several different locations in several different states and this one was HORRIBLE! The front desk staff was very polite, but clueless. There were no extra pillows or blankets for guests, and the rooms were not clean. At least not by my standards (candies found under the bed that were NOT ours and sticky gum like substance on the comforter). The sofa bed was very small and uncomfortable, and no bedding was supplied for its use. Beds were lumpy and uncomfortable. When I called and specifically asked that housekeeping come by due to several dirty towels in the room, I was assured that they would. However, the front desk actually asked me to bring down the dirty towels to the lobby! When we returned that night we found that our room had not been serviced. We had to go get towels from downstairs and ended up running out of toilet paper in the middle of the night. It was a disaster! We were told that we had a DND sign on our door that's why we were not serviced, BULL!! How do they explain the specific phone call made before we left that day? You are better off choosing a different location if this is the chain you wish to stay in!
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