You stay at a chain hotel because you’re not a gambler, and chains should have a minimum standard of expectations. At an HGI (and at $120+pernight in Austin), those expectations should reasonably include:
• The possibility of a AAA discount
• Your room being ready when you arrive at 3PM (especially when you’re a Gold Hilton Honors member)
• Not having to ask for your complimentary bottles of water on check-in
• A soap dish in your bathroom
• A functioning alarm clock
• Keeping your coffee cup full at breakfast
• The evening desk clerk and the bartender not having to be the same person
• Not having the bartender confiding to me that he knew who I worked for (Creepy!)
I’ve stayed here several times in the past, and have seen some of the above symptoms before, but I got the full gamut this time, and won’t be staying here again.
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