we were looking forward to a weekend getaway with another couple. the front desk staff was polite and courteous. they couldn't provide ajoining rooms or even rooms on the same floor as our friends which was a bit of a disappointment because we were told when making the reservation it would not be a problem. Our trip up to our rooms was after a 15 minute wait and it was via the service elevator which was horrible. Hot cramped, exposed wires, graffitti, not exactly a great first impression of this nearly $300 a night stay. we were ushered into this elevator by an unfriendly staff member like chastized school children.
After waiting 25 minutes for an elevator in the lobby the next morning and another 20 minutes to get down for checkout I realized how appealing the service elevator actually was.
the room was clean and comfortable and the bathroom was large. i found it odd that in the shower there is only a 1/2 door on the tub and no fan to get rid of condensation so the floor of the bathroom was extremely steamy and wet, as was my towel which was waiting nearby. also the tub did not drain quickly and I found myself up to my ankles in water upon completion of my shower. yuck. the shower itself was hot and had extremely strong water pressure which was very nice. the essential elements shampoo and conditioner were very nice too.
I contacted the front desk on the evening i checked in to request a toothbrush that I had forgotten and was told one would be brought right away. when i still hadn't received one by the time we were leaving to go out to dinner i told the front desk on my way out that I had not gotten one. the front desk staff apologized wrote the room number down and assured me one would be waiting when i returned. When we came back from dinner I was kicking myself for not buying one while i was out because sure enough no toothbrush. I called again and was told one would be brought up. no toothbrush. by morning I was annoyed and called housekeeping directly and 1/2 hour later about an hour before checkout my toothbrush arrived. I think it's an ok hotel. there are far nicer hotels in manhatten for the same money. the rooms were nice but the hallywa carpets were filthy and the service was marginal. front desk staff was nice but other staff throughout the hotel were very unfriendly. the consierge was never at his desk and we wound up asking the bellman for directions. i would not stay here again.
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