We checked in fresh off the plane at midnight only to be told we 'had cancelled our booking'. This was never the case. More than half an hour of stuffing around continued as they looked for the original booking even though we showed proof that we had confirmed our booking. We were finally given a room and were kindly (deservedly) upgraded from a bunk room to a queen room which was much appreciated. The room was great - clean, cosy, storage friendly, with a bathroom and toilet. The bed was extremely comfy. The located was fantastic, right in Midtown, one night we even walked back from Times Square here. There is a subway 5 minutes away and there is some great little restaurants nearby. This is a great hotel to base yourself from in New York. The value for money is excellent. I wanted to call home one night (Australia) and the front desk recommended purchasing an international phone card so I didn't have to pay the expensive hotel rates, I did this but then we checked out, I found out that this did not cover my calls just lower the rates, consequently $300 was added to our bill at check out - to say we were not happy with this would be a severe understatement as you can imagine. If check in and check out had never occured, I would recommend this hotel 100%. But unfortunately it was part of our experience definately leaving a bit of a dampner on our stay here.
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