We enjoyed our stay at this hotel but when we arrived home several weeks later and reconciled our credit card payments with our accounts we found that this hotel had considerably overcharged us compared to the quote for accommodation that we had had in writing from them..
We have communicated with them several times and while they promised to deal with the problem and to send us through details we have never received such information. We are talking of more than two hundred dollars here, not a small amount.
We now have our credit-card company dealing with the problem but he fact that the Embassy Suites would not deal with this personally is disappointing and unprofessional having me doubt their integrity.
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