I recently stayed at the W for 1 night on a business trip. All in all, the hotel was a good option with great service.
The W is located in the heart of the business district about a block from the convention center.
I mentioned my Starwood membership and the front desk clerk was kind enough to upgrade me from a basic double room to a king room on a high floor with a great view of the bay bridge.
The room was more than adequate with pretty much everything you would need: Comfy bed and pillows, a large desk area into which the TV was integrated, iPod dock, etc. I also requested tea making equipment and was quickly brought an eletric kettle and bags.
The bathroom was fine but appeared to be an area where the hotel chose to update in part but not completely. The counter was an interesting slab of glass, with modern sink, etc. But the combined tub/shower was clearly rather old, including the fittings which were quite dated. Again, it was fine, but you could clearly see areas that had not been updated.
I was able to get a pedicure in the Bliss spa which was wonderful. You can watch TV, read, whatever you like. The lady that did my pedicure offered me a snack of fruit, cheese and crackers. I accepted and really appreciated the added service as I hadn't had lunch. I also remembered during my treatment that I had forgotten to bring lotion. The front desk staff was kind enough to give me a sample of one of their product lotions so that I didn't have to buy something. Again, I really appreciated the gesture.
In sum, the hotel was good with a great service-oriented staff. I really felt like the team repeatedly went above and beyond to accomodate me which was appreciated.
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