I tried Handy with a Groupon. \n\nI loved the cleaning service, loved the lady and how professional she was and what a great job she did on my house - but I am disappointed in the company as a whole.\n\nAfter using my Groupon I received a promotion at work which was actually less hours and more income, so I decided I could handle the cleaning load of my home just fine. I attempted to call Handy a few times a week over the course of 2 weeks. Both times I would sit on hold for 10-20 minutes and then a recording would say, \"Thank you for calling Handy, goodbye,\" and hang up.\n\nMeanwhile Handy.com is regularly scheduling cleanings that I have to keep removing because I can't call anyone to make it stop.\n\nFinally I e-mailed them and told them my problems and requested they cancel my account. At work, a Handy person called and asked for someone named \"Nadine.\" I said I wasn't Nadine and he was apologetic and then hung up! Finally a human being but he didn't even let me say anything!\n\nI came home to an e-mail that they had cancelled my account for me.\n\nSo I mean, as far as convenience for scheduling and booking, the web site and app are awesome and really easy to use - it's definitely made for someone who's really busy and needs something quick and convenient. Booking and rescheduling is a breeze. \n\nBut as far as customer service the call center is really lacking. God forbid you need to actually talk to a person on the phone who knows who they are calling.
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