-Hilton's Advanced Purchase rate is A RISK YOU TAKE when booking as per their Front Desk Manager. At issue: Hilton's rate policy is now undercutting their own advanced purchase rate for same weekend, same hotel! Neither the Arborteum's Front Desk Mgr nor the Central Booking would not offer an offsetting credit, free dinner or any other amenity to address a drop of $20 per nite. Both entities were informed that I needed to make 2 additional reservations for out of town guests but were willing to forego the business to maintain their policy. Needless to say, relatives are being redirected to competitors.. Lesson learned: do not be fooled by comfort, location and amenities. Booking policies trump any guest service or satisfaction.
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