I'm aggrieved to have to pick a star for my review - It gets said a lot - and I'm sure other people have said this about D&G - but if I could submit a zero star review, then I would do that.
D&G and their agents have left me, my family and my 3 year old daughter without heating and hot water since before Christmas.
Despite me paying for a service plan, service seems to be last think that D&G and their agents provide.
* They failed to order a pump as required - meaning that the scheduled date of repair was missed
* They offered no resolution (no temporary solution - no ideas. NOTHING) - and the only option was order again from their supplier.
* They then tried to close the job as complete - which I spotted when a bunch of emails arrived at my phone.
* I asked them to not close the ticket, and to raise a complaint - both of which weren't done.
* Engineer has turned up today, and is currently attempting to fit a pump - however it took 2 phone calls to find determine whether the Pump had arrived, and they would be attending today (Response from Customer service person was : It's here as far as I can tell - hardly reassuring).
All through this terrible, Horrible process then thing that has been the most aggravating is the lack of solutions provided by D&G and their agents. There has been no "Sorry - that supplier let us down - we're going to get a same-day courier to drop the part off and an engineer will be there today"- no ownership of the problem.
Equally worrying is that if D&G and their agents are prepared to (in my opinion) dishonestly close a job as complete when it was still outstanding, then it makes you worry about the quality of the job they are prepared to do - and when you consider that they are messing with Gas and Electricity... it doesn't bear thinking about.
EDIT :
And - dear reader, the engineer has left today and the problem remains unsolved.
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