Carphone warehouse is a complete scam. I called up up about getting a new phone and I went through the whole process and bought the phone on contract. I was told that I would receive the following day. I waited and DPD sent me a message stating that my phone is being returned to carphone warehouse but since I did not receive a direct message from carphone warehouse I thought this may be wrong. I then went to call up carphone warehouse and was told several excuses by several people about why I wouldn’t receive the phone such as fraud and verification checks.
This did not make sense to me as I did a verification and credit check over the phone.
They stated that they are going to give me a full refund but the thing that has angered me the most is the fact they have carried out a hard search credit check which has bought down my credit score. I have asked to be compensated for this and they have basically stated no.
The customer service was appalling whilst I was trying to get the problem rectified. Carphone Warehouse wasn’t even the ones to tell me that they cancelled the order. They carried out a hard credit check, which I was told I passed. I was also promised I would receive a phone. Also they didn’t even cancel my contract with the mobile network.
So I would advise all to avoid this company.
No wonder EE and 02 have discontinued their contract with them.
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