Air New Zealand would have to be the worst airline I have ever dealt with. Due to COVID our flights were cancelled and then and provided a credit, we were asked to reschedule to which we did only to find out we had to pay an additional $220.00 plus each for the rebooking, I don't believe we should have had to pay the additional fees as COVID was out of our control. I now am unable to fly as planned and have called to see if I can obtain a credit for my flight, and have been advised by one-person last week I could change the name on the ticket or receive a further credit. Today I have been advised I am not able to receive a further credit as the ticket was already a credit and if they were to provide me with a credit I would have to pay for the credit and then also for the rebooking fee and whatever other fees they want to add to the next booking. Seriously New Zealand Airlines just lining their own pockets at the expense of their clients. I have to say their customer service team have been quite abrupt to say the least in the way they speak with their customers. Would never ever attempt to fly with this carrier again.
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