Stay as far away as possible. The worst customer care I have ever had to deal with. I signed up (sales person called Tarza) and was told by the salesperson that I would have an engineer within a week, I then got an email saying the engineer was scheduled for the week after. The sales person then confirms that that's just an email but she has escalated the issue and the engineer would indeed come within a week. The date comes, nothing happens. I call to complain and was told someone from complaints team would call me in 24 hours, nothing. After 3 days I call, I was attended to by Simi who then says the complaint was never logged. She says she has logged the issue and I should get an email in 2 hours. I got nothing and called after 4 days and still on my account no complaint or issue. Like 10 calls in, just me being moved between teams all teams claiming they don't handle complaints. Ended up cancelling. Colossal waste of time. Save your energy and get a better provider. Plusnet have great customer care.
company reviews