Lisbon to Toronto via Ponta Delgada. This was the worst airline I have ever flown. It must have low priority as the taxi rides and bus rides to the runways are long and times do not seem to be factored into the flight schedule. All flights were late. There was zero communication from staff. Upon asking we were told different answers by different staff. From the time of booking (four months early) we attempted to be seated together, and then each subsequent time, without success. There is ZERO entertainment on board - not even a screen to monitor the flight progress (and no announcements). The entire crew sat in the back row and chatted for the full 6 hours. At the connection we were kept in a small security room with far too many people for longer than was expected without access to any services. I had been told I could not bring duty free from Lisbon to Ponta Delgada but that I could purchase it there. Upon arrival there I was told the kiosk would open. It did not and we were stuck without any entertainment for the 2++ hour wait and the 6 hour flight. There were many children on board and they were allowed to join their friends and share seats (even when the seatbelt sign was on) Best of all, the dinner "service" was one hour into the flight. They ran out of wine before it completed (not even available to purchase). In Portugal! Mickey Mouse Air.
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