Hotel Madera is in a great location in Dupont Circle and the staff is incredibly nice and accomodating. But the hotel does not deserve four star status. Our bed was AWFUL, the mattress felt like it was twenty years old, the room itself was "tired" the carpet looked worn, the walls in need of paint, the window sills dusty. The bathroom was tiny, really tiny and dark. Our toliet clogged on our first night, and it took two trips from maintance staff to fix it. And we were "upgraded" to a deluxe room, kind of makes me wonder what a standard room would have been.
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