While staying at 4 Seasons this year, I made a reservation for the spa. It was for nail service and a massage.
They booked me first for the nail service and then for the massage. But I was not aware that they did not allow any time in-between the appointments. Needless to say, my nail polish was gone by the end of the massage, despite my best efforts to avoid this. And it got worse. The massage was more like a beating, done by un inexperienced massage therapist (she even applied a hot towel on my back at the end of the massage, when obviously this should have been done at the very beginning to help the muscles relax).
Also, when I made the appointment, I asked for the lunch to be served there, at the spa since you have that option. They totally forgot about it.
When I brought these issues up to the manager, she offered to re-apply the nail polish. To add insult to the injury, they sent me to a technician that had only 5 minutes available, and had to stop while working on my nails because her next client showed up. I had to wait until the end of the day in the spa (remind you with no food) for somebody to re-do the nail work. The massage was also supposed to be re-done few days later. My family had an emergency, yet I made time to cancel it 24 hours in advance. To our surprise, the day of the massage I got a call from the manager, who not only was rude to my husband, but accused him of lying about me giving them cancellation notice.
I have never experienced before a more unprofessional service. Sadly, the most unprofessional come from a four-star wannabe hotel.
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