Having recently bought a Graphics Card from Ebuyer, I cannot fault them at all for their customer service.
I initially bought a Graphics card at £2099 thinking 'Fantastic, they've dropped the price'.
Then a couple of hours later, I saw they reduced the price to £1999.99. I thought 'You cheeky little so an so's'
I phoned up Ebuyer customer service and was helped by Natasha Dolan, after explaining the situation, she mentioned that prices were subject to change. Which was fair enough had it been a couple of days or a week, but not after a couple of hours. (After all, Ebuyer are an electronics retailer, not the stock market).
So I politely asked if I could be refunded the difference to which Natasha popped an email off to another department to see what could be done.
Fast forward to today and Natasha came back and had let me know that Ebuyer will be happy to refund the difference.
Now that's what you call excellent customer service!
Many thanks to Natasha and Ebuyer for providing a top level of customer service, she listened to my query from start to finish and really went the mile to see if it could be done.
Look forward to shopping with you guys again very soon.
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