changed the star rating - the owner is much nicer in person and tried to help us out but he needs to work on building trust and relationships with the customers.\nMy experience at beginning of week was not as great.\n\n\nFor starters - i will NEVER go back here!! Not sure how the others who gave them 5 stars had a better experience than I, but I have lived in Michigan, Florida, and here and this place had the worst service i have ever experienced!\n\nI had looked up reviews for car service places to avoid going to a dealership and found Ketchum and their \"rave\" reviews - which was perfect because they are right around the corner from my work. My car was overdue for an oil change and my car battery light came on (which was odd since i had just gotten a new battery 2 months ago). I took my car to Ketchum and they said they would take a look.\n\nThey called my fiancee b/c they couldn't get a hold of me to let him know what was wrong and were very rude to him on the phone (apologizing later that they are \"upfront\"). They said my alternator needed repair so they went ahead and fixed it. They also needed to take my brand new battery out of the car b/c it had died! Not sure how that would happen but Ketchum wanted to charge me for a new battery! I told them no way - i had gotten it at O'Reilly's and they would replace it for free! But he claimed he had to take it out and charge it then - which they charged me for!! \n\nAfter it was all \"fixed\" i drove away and turned the AC on and it was blowing only hot air! Before i took it to Ketchum it was always cold on the lowest fan setting and i was being blasted with hot air (in 110 degree AZ heat).\n\nI turned around and took it right back. At first their response was \"we may have just connected it wrong\" - a mechanic can't connect it correctly?! So i waited. About 15 minutes later, i was told my compressor was broken. Seriously?! It was completely fine before i took my car to them. \n\nI had them keep it overnight since they were closing soon and i didn't want to drive home with hot air blowing on me. The next day they let my fiancee know that they had called a Jeep Dealership and some AC repair places to figure out how to fix my car - since apparently a car mechanic shop couldn't fix it on their own!!\n\nA while later, i got a call that my car was ready - and that it was a computer error. My car needed to reboot itself (and not that they had no idea what was wrong and then it started working). What sucks most is now i need to have the AC on full blast to have it feel cold (when before they touched my car, it was very cold on the lowest setting) :(\n\nWhen i went to pick up the car, the wife (owner), i assumed, was standing near the counter staring at a computer and NEVER once acknowledged me - so i stood at the counter and waited about 5 minutes before someone came to help me!! Good job owner - what great customer service!! For all the hassle, they gave me $10 in gas (even though i took it in and it was above the 1/4 tank line and when i saw it the previous afternoon driving with the hot air blowing it was almost on the E - so they should have refilled my gas anyways!!). But that was their \"here you go for all the troubles\" gift.\n\nWould not recommend to anyone! I was so hoping to find a family-owned business to take my car to for repairs in the future but this will not be that place - customer service is lacking and the mechanics seems uneducated.
places reviews