I stay for 3 nights during the super bowl 2012 weekend from Friday to Monday. I got a very clean cabin at a very competitive but variable rates (Friday: $99, Saturday: $129, and Sunday: $89, excluding taxes). I had a good stay but had issues with the restaurant kitchen chef's inflexible policy. Before each order, I made sure to let them know that I don't eat salt and running egg or sunny side up egg. The egg must be over hard and well cooked. No salt in my food either. No fat.
On the Sunday brunch, I was served fried rice with a running egg. I asked the egg to be cooked thoroughly and hard to my liking. The waiter was kind enough to take the food back to the restaurant kitchen chef during my brunch. But after 10 minutes, he came back to tell me, "I am sorry the kitchen chef told me that the menu could not be substituted". If other words,No. You have to eat whatever we cook as is during the brunch. No substitution. I was chocked but said nothing. Then 20 minutes later, I asked the waiter how can I get rice?. So he said "do you want rice without the egg" I said yes. He went back, got the fried rice with egg, ditched the egg in the garbage bin, and brought the fried rice to me. so I accepted.
Eventually, I asked the waiter how were the gratuities shared among the staff in the restaurant? He told me they were pooled in common and shared among everyone on the restaurant staff, including the kitchen staff. So I knew that I had to reduce my gratuities and gave them 1%.
In conclusion, if you have a medical condition, be aware of the fact that, excepted the steak cooking, the food menu and preparation cannot be modified during the brunch, to suit your need and medical condition. No "substitution" is their word. Therefore, their restaurant is simply not suitable for everyone, although the service is good. Their breakfast was cheap: muffins and coffee or tea only. No juice.You have to pay for anything else. It is a reap off!
On the inside-room safety side, the windows can be opened by kids easily, on the 12th floor at least where I stayed. So beware if you are going to stay with kids, unless it is a baby. Don't leave them alone in the rooms. I will no stay there with my kids. I have four kids but I travelled alone this time.
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