In general Accor chain hotels are quite good, but this one in New York is very bad. 1) Ugly and poor maintain hotel street entrance, 2) Poorly trained reception personnel that are non attentive to customers' requests, 3) Elevators are insufficient for hotel traffic, 4) Hotel halls to rooms are decorated in poor taste and looks low quality, 5)Room's bathroom is like those in a poor highway motel (cheap materials and lack of comfort) no amenities, 6) In top of the above a high room rate and a marked "penny pincher" attitude when charging $9.95 for internet use and charging twice the room Taxes (State,City & Occ. tax), as the room rate is a total of US$468.24 (Including taxes) and it was charged after having prepaid US$405. 7) The room comfort is low with regular quality pillows and bad quality blinds, 8) The hotel lobby is kept in great disorder like a railroad station. 9) We need to have a refund of those charges that were made in two opportunities. We can not recommend a hotel that has such low standards, and charges, as if they were offering good quality and services.
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