We had booked with this hotel online because they were advertising a special including a welcome cocktail and muffin pack - which was not there! When we asked after it they said "oh I'd have to go out and buy it and there's no other staff here" which is not our porblem - and then we had to push for our room to be discounted to that value. This is extremely poor service. Also the receptionist seemd to have her boyfriend visiting her at work as there was this random bloke just hanging out in the lobby for hours and they were totally making eyes at each other. Also they offer a free iPad for guests to use in the lobby only - which the receptionist was using when we asked for it! At least the room was clean but small, and location a bit hard to find, and luggage handler rolled his eyes at us when we needed help. And he even had the use of an elevator/lift. Very very poor staffing overall.
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