I booked this room for a one-night stay for its proximity to Sea World. We checked in around 5 pm and were given room 101, which was directly behind the front office, across a dark, enclosed corridor. We found the A/C going full blast, probably in an attempt to clear out the mildewy air that smelled of stale cigarettes. The only window faced the aforementioned dark corridor, so the room was very gloomy. I requested a different room, but was told that there were no others available. "Really?" "No other rooms are available." So, given that we only had to sleep in the room for one night we gave in.
Later, after the wife and kid were asleep, I sat in the front office sitting area to read for a bit and watched as at least four parties checked in, some for single nights, and another get their room changed due to noisy neighbors. ?!*
Me: "I thought you said there were no rooms available?"
Clerk: Munbo-jumbo about room assignments.
Me: "Are you saying that rooms are assigned when we make the reservation?"
Clerk: "Did you call the direct number to make the reservation?"
Me: "No, I used your web site."
Clerk: "Oh, that doesn't give you an option for a non-smoking room, and the room we gave you was the only smoking room we had left. You should have called this office directly after making your reservation."
Me: "Huh?"
Pros:
It is one freeway exit from Sea World (10 minutes).
They do have a continental breakfast.
We didn't have any bugs or other issues that some of the other reviewers mentioned.
Cons:
If you want a non-smoking room, you apparently need to confirm that by calling the hotel directly (at least for this branch).
The pool is in the middle of the complex and was very popular the weekend we were there, and the noise reverberates. It was almost 11 when the noise stopped, in spite of the posted closing time of 10.
Don't get room 101 or 102, unless you're a bat (who smokes).
I was also apparently misled by the clerk told me that they didn't have Wi-Fi when I asked, because the other reviewers complimented that feature.
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