We absolutely loved our stay in the Hyatt!! This was our first trip to Chicago as a couple and we were celebrating our two year wedding anniversary. We arrived at the hotel after a long drive from Kentucky and we were exhausted. We were greeted at the desk by very friendly and prompt hotel employees who checked us in and informed us we had been upgraded to a suite! We were not disappointed- the room was on the 34th floor and faced the river, so the view was awesome! We booked through Hotwire and had no issues at all. The room was lovely and the bed was WONDERFUL! I slept more soundly the two nights we stayed than I do in my bed at home. The TV was nice, the bathroom was nice, and the room was quiet as well.
All our interactions with the staff were very helpful and friendly, from the concierge staff to the bell-man, to the valet workers.
The hotel was in a fantastic location! We ended up walking everywhere, except the Shedd Aquarium and Navy Pier. We were a short walk from Giordano's pizza (DELICIOUS Chicago deep-dish), several bakeries/coffee shops, and right next to Michigan Avenue shopping! Sunday brunch at Houlihan's was the best meal we had all week--it's literally a 2-minute walk from the Hyatt and the selection and taste was excellent! The hotel also has lots of different food and dining options available.
We loved taking the water taxi, very close to the hotel on the river, and the river walk was just delightful.
We were smart to take advantage of the hotel's facebook page, which offered multiple discounts on parking, dining, and other activities. They really do keep up with their fans on facebook and are prompt in answering questions their guests may have, as well as offering suggestions of places to see and eat. The thing that impressed me was that when we came back from dinner the first night, we had a tray of delicious gourmet toffee waiting for us with a hand-written note thanking us for choosing the Hyatt and being a part of their networking on facebook. In a hotel as massive and busy as the Hyatt was this weekend, they were so personal in their service.
We would love to stay again!
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