I ordered my computer on 28/12/22 and was told would be in store next day. with Microsoft office . I had order confirmation. That was it, no follow on email to say ready to collect from store. I contacted you on line as order tracking did not show order. They said they could not trace order. you will get email in 24/48 hrs . NO email. Then I phoned and the lady said she also could not see were my order was would get phone call back net day , NO phone call . Tried again on the phone was told this time after a lot of tow and froing . Then told it was in the shop and had been there all the time. Guess what went to store and it was not there. Also after coming off the phone at the same time as the lady looking at my order some one ??? had canceled the Microsoft part of the order. Your service department have lied to me twice and you should check you phone calls as you say you record all of them. You have taken my money and have not delivered. I had a nice girl at the Didcot store called Stephany help me the best she could but could not help in the end as she has had to pass it on to another department. You need to investigate as your service is not even 1 star but you don't have a minus button SO CANT PRESS THAT .
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