Berlin to Madrid. For personal reasons I couldn't travel. The website is not accessible for complaints or doubts. After looking in Intenet, I found a telephone where you can call them and ask. Once I got in touch I asked for a refund of the airport taxes. It is true that they return them, but they charge a management fee higher than the fees, so they do not return anything. From the consumer's point of view, we are unprotected.
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