Typically when you hear of a Hyatt Regency you immediately expect a bit more. Not at this place. It's very grand when you walk in the front door but that's about it. The hotel is very old looking and dated. 70's mustard colored walls, carpet and curtains in the rooms. For this being in the DTC area, I'd expect them to more tech friendly. If you have electronics, bring your own power supply. I had to unplug the lamp just so I could charge my laptop and phone at the same time. The remote and keyboard for the tv is more of a pain than anything. The remote has a roller ball mouse on it which is great in theory but not if it doesn't work! I had to carry around the remote AND keyboard just to watch the tv. The deadbolt to my door didn't work and it looks like they may know that so there was an old chain slide lock added on. The air in my room also didn't work. Besides the fact that it didn't work, my corner room was so small I had to move the desk to get the chair out to get to the AC unit to adjust the temperature. If there is more than one person in your party, the corner room is probably not going to work for you. In addition, there was rust in the shower and some strange white stuff all over the bathroom walls.
The room service choices were also very few and poor. I think the condition of the hotel is reflected in the questionably low price per night for this place.
I've stayed at the Hyatt Place hotels also and I think that was much more of a value. Because this has the name "regency" that's evidently the ok to charge you extra for everything. $5 bottle water, you have to pay to park, pay for wireless internet, etc. If you're a business traveler, ask about the "business plan" upon checkin. It's $25 and includes parking, breakfast, internet, water and dry cleaning.
I also didn't like the fact that once you're actually a guest and park in the parking garage you essentially have to use the back door to get to the elevators and parking garage. You're never acknowledged by the staff because no one sees you coming or going (also a safety issue).
I was less than impressed with this hotel. I stayed at a Hilton Garden Inn the night after my stay here and I was 100x more impressed with that hotel than this Hyatt Regency. It's way overdue for a complete makeover.
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