The effusive, corporate welcome can't smooth away the many inadequacies of this hotel. My room was poorly laid out badly designed. It was furnished in what passes for boutique eclectic style, chez Kimpton. At the Topaz, what this means in reality is hideous, clashing colors, and bizarre wallpaper – my room was decorated throughout with thick vertical lines - resembling prison bars. Hideous.
Perhaps it's a matter of taste, so leave aside the ugliness and cynicism of mass produced 'boutique decor'. But smashing my head into the heavy, low hanging (but every so trendy) lampshade over the desk, was not much fun. No coffee machine - even of the low rent variety, terrible housekeeping, with my room service tray ignored for 24 hours, having to phone down for towels because they weren’t replaced, and the general sense of disorganisation puts the carefully breezy welcome into a different perspective.
The room service menu is very limited and food quality mediocre. The self-service breakfast offering is basic and they watch you like hawks - charging separately for every item - rather tacky for a hotel in this range. And then to be presented with a breakfast bill where they leave a large gap for the client to add a tip - for serving yourself? Unacceptable.
The Topaz fails to convince as a boutique offering and is not value for money - even with the corporate rate. Luckily there are many better (and genuinely stylish) offerings in the neighborhood at much better rates.
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