Ordered bunk beds selected delivery on Saturday 3rd between 2pm-4pm, we were attending a family 18th birthday meal at 8pm, bunk beds had not arrived, 9.35pm we received a text to advise driver 2 minutes away, tried to contact him and rushed home, he did not know what we were talking about, there was no delivery missed card, customer services had no idea, and told us the beds had not been despatched but they would look in to it! 3 days later, they don’t know where the bed is, and tell us it’s our fault for not being in at 9.35pm! on the Saturday night, we were only across the Road in a restaurant, they have no explanation for why the driver had no clue or why if there really was an attempt to deliver a bed, we were not carded, 🤷🏻‍♀️they are keeping the delivery charges, refunding the bed and have no more in stock, Will not be recommending Argos to anyone with such poor customer service.
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