I'll start out by saying that my husband & I are typically not complainers nor very picky.
Even though we did not mention our dissatisfaction to the staff, we decided to post it anonymously on the web instead.
We arrived for a 3 day weekend (Friday-Sunday) with our 2 young kids. The longer we were in our room there more dirty things I found. If I would have noticed all these things before we had unpacked & settled in I would have asked for a different room.
For example, there were red drops on the bathroom floor (my first thought was that they were blood but when they didn't come off with scrubbing my next thought was that the drops were red nail polish or something). Also, the hair dryer that was attached to the bathroom wall had a looooong black hair dangling from it - it was NOT from one of our heads! EWWWWW!!!!
My kids were thrilled w/ the bunk beds, and all the bed linens appeared clean.
Our first evening in the waterpark was fun. Lifeguards were attentive and some even seemed friendly, which surprised me.
Water in the waterpark appeared clean but restrooms & lockerroom were a little dirty. (paper on floors & counters, one toilet had a filthy mess inside it, but let's just say after that initial visit to the restroom I wore my shoes in each time after that.) We found out the waterpark closed at 9:30, which seemed like a strange time, why not 10 PM? When we arrived at the evelators (there are 3 which supply the whole "tower" portion on the hotel of 12 floors), there was a HUGE crowd gathered waiting for the elevators, shivering & cold. We asked a worker where the stairs were (no signs for the stairs - isn't there a fire code for this?)- they responded that we'd have to go outside then back inside to access the stairs. WHAT THE ...?
If that wasn't bad enough the workers were waiting for the same elevators - room service carts, cleaning carts & everything! And this went on throughout our whole 3 days there. Don't employees usually use different elevators in hotels? And to be in the same elevator with guests and complain about your job!? Ugh!
The waterpark turned gross on Saturday. It was annoyingly crowded with birthday parties, etc. And by Saturday evening the water in the one pool with basketball hoops was an awful brownish color.
We attempted to eat in the Saloon for lunch Saturday (1pm). There were only a dozen people in there and 2 workers but we sat waiting for someone to wait on us for 15 minutes. No one ever approached us. So we walked over to the Branding Oron Grill restaurants. We had a very average lunch with only fair service. Worst part of my lunch was my coffee. It tasted burnt and soapy at the same time. My daughter's 6 inch cheese pizza had a little spot of cheese the size of a quarter in the middle with the rest being crust. She ate most of my lunch and I ate her crust - which actually tasted pretty good, just not what you'd expect for a kids lunch.
One morning I went to the cafe for a cup of coffee and when I went to pay the cashier told me the computers just went down. He insisted I take my coffee free of charge, which was nice but after I walked out he closed to doors to the cafe. I felt bad for those people wanting coffee that would not get it!
Our tub was clogged. It drained slow when we first used it but by the time we finished with it on the last day it wouldn't drain at all.
Huge gap in our window let cold air in so we kept the heat turned up, which woke us up every time it cycled on.
We had no visitors information in the room (you know that folder with info on room service, pool hours, how to dial on your phone, etc?). Not so much as a flier.
My husband used the "fitness center" -broken machines, food on the floor and no weight equipment, just 5 stationary bikes & treadmills.
Other complaints: Room service trays that sat in the hallway when we went to bed were still there in the morning. We were billed for a movie my son accidentally selected on the TV but we called front desk right away and they promised to not bill it for us. Of course it was on the bill that appeared under our door our last day. Also, very few luggage carts!
I've never paid so much for a hotel I was disgusted by.
I could go on. Most of these things wouldnt be a big deal by themselves, but add them up and ... let's just say we won't be going there again. Can't believe we drove from Sandusky where we have Wolf Lodge down here - what a letdown!
hotel reviews