THE GOOD--
Concierge staff was nice if slow.
Water pressure in hotel was good.
Lighting in bathroom was decent.
Cute hotel upon entering.
Coffee/tea maker in room was very nice and clean.
THE BAD--
Overall the staff is just incompetent, inattentive, and uncaring about service in almost every area.
Very poor service from front office staff. They act clueless, act like you're bothering them and go out of the way not to be helpful with even the simple things. Very strange.
Bell staff couldn't even be bothered to get my luggage out of cab or open a door. It was very clear they were helping some people and totally ignoring others but I couldn't figure out how they picked. (VIP's? Big tippers?)
Gift shop person was reading a paper and only put it down when I stood there for a while and said 'excuse me' 3+ times.
Business center was just as bad with service and prices were high for no real reason. They also advertised supplies they did not have.
Room service food was good, but server forget items on every order every time for us. And the hotel needs to invest in tables vs. balancing a meal for 3 people on a tray. It's not like there is a table in the room to eat on.
Bathrooms in rooms were tiny. Literally stepped out of the tub and had to be careful not to step into toilet. And if you missed the toilet you hit the sink. I've honestly never seen a bathroom so small in a normal size room.
Location of hotel is not convenient to touring city. I would only stay here if my convention used it as a headquarters again. Otherwise no way.
I honestly never found the gym because everytime I asked where it was I got the worst directions. It was ridiculous and frustrating. (this is a big hotel even though most is a waste of space)
I believe they have bed bugs. They also don't use proper sheets so when you move all the sheets move.
Phone in my room was broken and carpet needed shampooing.
Honestly I could go on but I'm already frustrated for no reason and you get the point.
hotel reviews