We arrived back in Charlotte at 1:00 am and called the front desk to come pick us up that came with the park here fly there package. I told him we were right outside the first baggage claim (A). He told me to go to baggage claim D or E all the way at the other end of the airport. I asked if we could just be picked up at baggage claim A because we were already here and the airport was almost empty. He told me that they pickup at the other end of the airport to prevent pileups and would not even hear me when I told him that baggage claim A was deserted. The funny thing is that the place we got picked up was 10x more crowded and they had to drive right past us to get there. We had been flying all day and I had my 2 year old daughter with us who was asleep in my wifes arms. Also, we had 3 large suitcases, 3 small bags, and a car-seat. The night manager, whose name I believe was Quinton, was not only unsympathetic but downright rude. My family will not stay here again based solely on how we were treated that night. I understand that there is Marriot policy but common sense should come into play as well. Passing right by a young couple with a baby and a bunch of luggage/car-seat to get to your SPOT at a deserted airport makes no sense to me. Its not like there were other people waiting to be picked up because we were the only ones. For him to be very rude was just the straw that broke the camels back.
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