Such mixed feelings about this place. I give it 5 stars for decor and their rooms, but 1 star for service. We came here for the summer concert series, and we were super excited to stay here. The room was AWESOME. Love love love. \n\nOn the other hand, service was absolutely abysmal. They directed us to 5 different places until we were able to get our tickets for the concert. There was such a disconnect between the personnel--there were other patrons who were in the same situation as us. Everyone was complaining about how they were being sent to different places. \n\nFurthermore, when we ordered room service, the food did not come until more than an hour later. MORE THAN AN HOUR! That is ridiculous! I know it's a popular hotel, but really... this defeats the purpose of room service. \n\nSure, the look and feel of the room is important, but when one stays in such an expensive hotel, service is super important too. I really hope they work on this or else I will not be returning.
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