We stayed here last week on one of our frequent trips to NYC. This was probably the most comfortable bed I have ever slept in! I have stayed in many hotels (I spend at least 90 nights a year in hotels) and this was by far the best. The real problem with the hotel is the very poor service. My wife had just undergone oral surgery so there were 2 things we needed...soft pillows and ice. We called for ice and feather pillows, when they were not there in 45 minutes I called again, 45 minutes later I called and asked for the manager to inquire as to the status of the pillows and ice. Finally 20 minutes later the ice arrived and pillows 10 minutes later. So we waited nearly 2 hours for pillows and ice!
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