The hotel itself is ok, the rooms are nice and clean, but the service from staff was pretty underwhelming. The guys out the front were great and very helpful but the front desk staff were not overly friendly or helpful. Food at the restaurant was average and expensive, and bar staff were just rude, one server basically threw a drinks menu at us and then didn't acknowledge our questions or requests. So rude. I have always found service in the USA to be good but during this visit something fundamental has changed - we have had bad service across NYC...!!
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