The item arrived damaged, it had clearly been packed damaged as the broken part was not in the secure packaging. When I made contact I now have to go to the effort of repackaging the item and going to a post office, surely it would have been far simpler to just send a replacement part! I still need the part but have to return the broken item to get a refund and then re order. Will sort this issue but will think carefully before using the company again.
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