Stayed for two nights in a deluxe room. Have previously stayed in executive premier room. The executive premier room is not worth the extra price, as the rooms are about the same size and have the same amenities. The rooms are very modern and clean and spacious. However, there is a lot of street noise, enough to wake anyone but the soundest sleeper up a few times each night. The Taxi situation is miserable. That is because the hotel is not on a street where Taxis travel much. Allow for about 10 minutes for a cab, but could be much longer if there is a line. The hotel was unhelpful when I called the 'butler' to ask for them to call a cab for me, in the hope I would not have to rely on one being flagged down. The butler told me that they had cabs lined up and there would be no wait, which was completely false. There were no cabs lined up and it took 10 minutes to get one.
I was actually very unimpressed with the 'butler' service advertised heavily by the hotel. I thought I might watch a DVD and called the 'butler' hoping he could bring by the list of DVD's the Hotel keeps on hand to loan. That was completely nixed. I was told that I would have to go downstairs to the front desk to see the list. Not very 'butler-esque', in my opinion. Why call them butlers if they are not going to go out of their way to help? Another strike-out was when I called to ask whether they had any materials I could have to wrap a small gift. Now, I know that sounds a little prima-donna-ish, but I have asked at another hotel and they were able to help with this. Actually, I hear from a friend who works in a hotel that most hotels have some wrapping paper on hand for their own use. Anyway, my request was refused, actually I felt they ridiculed me a bit for it.
For the prices they charge at this hotel, I hoped hey might consider actually trying to go the extra mile for their customers. Unfortunately, after three visits I can say that for the money, you get a nice room, but also some noise and totally unimpressive customer service.
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