This is a black sheep of the Marriott chain, especially in terms of customer service. I was placed into a smoking room that stunk beyond belief of stank smoke. I was told "sorry, but you have to request non-smoking". When I told the clerk I had done so over one over one month ago, he said "no, we don't show that on your reservation". Fortunately for me, I had a printed copy of the confirmation in my bag....stating: NON_SMOKING room. He took one look, and walked off without saying anything. He then tried to give me another smoking room, that had been "ozoned". All I got out of that was eye and throat irritation like you would not believe. When I walked into the room, an ozone machine was in there going full tilt. I had no idea what it was, but I stayed in the room to call the front desk to ask them to come retrieve it. That is when they told me, "oh, you are not supposed to go in there when that machine is on". What?! Why did you send me to this room?? You get the picture of the level of competence and communication between the staff of this cold, impersonal hotel.
It took me 1.5 hours to finally get a proper room. This was now midnight, with an early morning meeting. The rest of the trip was just as bad- I was actually told they had "oversold significantly", and had to leave one day early, after they claimed I had agreed to check out a day earlier that expected. Interesting, since I had to be there for a presentation on that last day. I kid you not. I would NEVER stay in another Marriott after this experience. Especially this one. Absolutely, completely bottom-rate customer service. The rooms are dreary and without any unique character. The food is OK at best. Buyer beware.
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