To Whom it may concern: A guest and myself made arrangement to stay at your hotel on 6/2-3/12.. We both was very excited. Upon arrive which was after 3pm our rooms was not ready..The host at the desk told us it would be about 20mins. We both was okay with that..30 min after waiting we recieved our keys..Than we was told that there wasnt any towels in our rooms which after going to the zoo and walking all day we both was ready to shower and relax before our dining reservation at 6pm. It took another 30-40 mins for towels which made me very upset but trying to enjoy my time in Columbus with my guest I try to tolerate it. Now we both had to rush and shower and get dress to make it to dinner in time. To top it off they had to bring us some soap which was purchase in the same time frame from the Family dollar store due to no soap in the rooms.. What was the kicker was the next day when I checked out.. Now I am an adult and I know and understand the rules and regulations that this is a Non-smoking hotel..If I wanted a smoking facility I would have booked one.The clerk (HUGO) was very discourteous in a deliberate way by calling housekeeping to make sure that we didnt smoke in our rooms before recieving my refund. Now there was 2 other couples(caucasian) checking out before me and he did not call and have someone check on their rooms. I was very annoyed by this.(was it because I was an African American).....Please explain this behavior to me.. The bottom line I was very dissatisfied with my stay at your facility from check in to check out............. Yvette Ray
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