I just returned from Vegas and chose to stay at the Tropicana because they just remodeled the hotel and had great deals on the rooms. The first room my family and I checked in to was nice. It was a club suite and had two rooms and a comfy bed, but having paid for a suite, I assumed the suite would come with the standard amenities that most suites come with; such as a bath tub. Having a 2 year old, bath time is huge. We were surprised to find this huge two room suite lacked a tub and even more surprised to find that the staff wasn't even aware of the fact that this room only came with a shower. The shower was nicely tiled at least. Our view was of the airport so we asked if we could get a room with a better view of the strip and a tub and got moved to another tower. The upside of the room: closer to the entrance (the other room was way in the back past the pool. Closer to Hooters than the front entrance) AND we had a much bigger room and better view. (Although our view was obstructed by the huge sign advertising the new Tropicana) Our disappointment comes with the fact that there were panties from previous (not sure how previous) guests left in the room, and it looked dirty. The tub was gross and even though the room was a very nice size, the tub was what you would find in a standard motel 6. I'm not looking for a jacuzzi tub, but when the upgraded room feels more like a downgrade I have reason to complain. I was also unimpressed with the restaurants available... there are only 2 restaurants to visit, one is only open at night which leaves either Starbucks, the little food court with 2 or 3 options to choose from or the Cafe. I decided to try the cafe for breakfast and ended up leaving because they only offered a $20 buffet. After my husband complained about our stay to the front desk he received a comp for the Cafe. We decided to take advantage of our comp and headed to the buffet. What a DISAPPOINTMENT!!!! The options were lacking (great fruit selection, pancakes, omelet station, pastries, bacon, eggs, potatoes, sausage) in comparison to all the other amazing buffets around town. I would have been so upset if I had paid for the buffet. Service was alright, but nothing superior. The last complaint I have was the temperature of the pool... the water was cold. Even on a 96 degree day, it was cold. Not refreshing at all. My son loves to swim and was shivering and crying the entire time, complaining that the water was too cold to play in. Overall, I was completely disappointed and will not be returning to the Tropicana.
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