My fiance and I decided to go for a little get away for his birthday. I looked up a couple nicer hotels in the downtown area and decided on the Omni because it was new and appeared to be very nice. The price was not a bargain at about $200 a night, but comprobable to the other nicer hotels in the area. I would have been fine with the price if they had delivered excellence..not so much.
The room was nice, but small. It smelled like dog..after seeing a lady walking her dogs through the lobby we found out why...should be an option like smoking rooms..no dog room. The surfaces of the tables were not clean..looked as though they had been wiped down with a dirty rag. Other than that everything was very nice,...EXCEPT for the valet service. It was unreal. They require you to valet at $18/day, as there is NO OTHER hotel parking. Also would have been fine if they would have delivered a good service here. It was awful. they had events in the hotel, also requiring the event goers to valet, leaving the guests waiting 30min to over an hour for their cars. Unacceptable for a very nice hotel that REQUIRES of you to valet....They should have this down to a science. It appeared that they really need a new valet manager and LOTS of training. Can't say we will be back...too bad for a place of such neat potential...We also thought the lack of hotel and area attraction info in the room was odd..
The
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