Terrible service I phoned at the end of November to cancel my broadband as no longer needed. I was told it would take 30 days to close and another 10 days for a final bill along with a closing early fee. Since that call I have been expected to pay for broadband for December and January costing around £60. Final bill owed me money but no where near what I paid out for broadband I am not using. I don't think I should of had to pay out once I requested the cancellation. The several phone calls to customer service including speaking to a manager was terrible. No understanding or consideration for me. Only care about taking my money and not about there customers. If they wanted to keep my custom they went the wrong way about it. I will never use Talktalk in the future! If I could of put 0 stars I would of done!
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