On a recent trip from San Francisco to Hong Kong, I flew west on United and returned on Singapore. Both flights used a B777-300, so a head-to-head comparison seems right. I flew in Economy Plus on United and Economy with Singapore, but had more space on the Singapore flight because the seat was wider and the leg room was comparable. To be fair to United, their entertainment system was just as good as Singapore's. But Singapore was superior not just in seating area, but efficiency of boarding, meal service and quality (even a printed menu!), mid-flight snack options, and restroom cleanliness. I came away wondering why anyone would choose to fly United over Singapore on that route unless they were compelled to do so. And I say this as a United Mileage Plus Gold member with 1.6 million United miles recognizing that I gave up 7000 MileagePlus miles in the process.
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