On the way to New York City, I read many of the reviews on Tripadvisor. The common thread was "great location" "run down hotel." Many people commented about the cleanliness and poor condition of the hotel, and the management's response to the negative comments was always "we strive to improve...". Based on this I thought that the issues would be resolved by the time we got there. After staying for two nights, here's the bottom line: The location is second to none! We were within a block of Times Square, one of the most sensory overloading spots in the world. As far as the hotel goes, cleanliness wasn't too bad. The problem is that every surface and fixture in the entire place is warn out. A good cleaning won't help that. The floors, counters, walls, ceilings, trim and fixtures are old. The pool is old; the signs are old; the work out room is old.... Everything is old. Without a complete and utter tear out and re do, no amount of cleaning will bring this hotel back to life. For $300 a night that was a bit disappointing, BUT we spent little time in the room so I didn't let this ruin my time. Next time, I'll probably go somewhere else, that is nicer, and forgo the pool. Still had a great time in NYC.
hotel reviews