Booked a suite thru hotels.com When I checked in I was given a regular room with a fridge. When I went to inquire I was told by the front desk, the mgr said I would have to pay extra. When I asked to speak with the mgr, Jeniffer Stroh, she said hotel.com was wrong and I should take the issue to them. Instead of her dealing with hotel.com to fix the issue and putting me in the room I paid for,she acted rude and basically said Tuff Luck. This mgr lacks customer satisfaction skills and basic business sense. If this is the ways this organization does business I certainly would not suggest buying any of their stock or staying at their facilities. Either they just have the wrong person in this job, or they do not empower their employees to do the right thing for their customers. The hotel room was available and it was a $10 difference decision. Paying the difference was no big deal, But I refuse to give my business to an arrogant unskilled individual such as Jenifer Stroh- the manager!
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