First Impressions not to be trusted! Stayed one night in Denver after a great vacation in Estes Park/Rocky Mountain National Park. Upon arrival at Brown Palace, was most impressed with the hotel and staff. Hotel was beautiful and staff was very nice, professional, welcoming.
Until 10 PM when we started hearing what sounded like a cross between an alarm going off and a truck backing up - an intermittant BEEP BEEP BEEP of varying lengths. Impossible to sleep. Called the front desk at 12:45 AM. Was told that they were cleaning the banisters and that it would only be a couple more minutes. Sound continued for another hour. Called front desk again at 1:45 AM. Again told it would be a couple of more minutes. Eventually, at 2 AM, we were moved to the top floor where we could not hear the cleaning machines. Finally fell asleep around 3:30 AM and had to get up at 6:30.
When checking out, we were asked how our stay was. When we said that we had a terrible night, had almost no sleep and that it was caused by the hotel itself, we were met with blank stares and a very weak, "Well, have a nice day."!! Not even an apology.
If you prefer sleep to ultra-clean banisters, do not stay here.
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