Welcome to the Las Vegas Zoo, oops I meant the Apple Store at Fashion Show. But instead of animals you'll see a wide cross section of humanity here such as the grumpy Vegas local and the rude Vegas tourist. Usually these two types are salivating over the latest Apple products on display, and in their zeal to get their hands on them they seem to lose their minds when it comes to basic courtesy and sometimes civility. Fortunately the Apple staff are able to step in and keep the place from going totally off the rails. And when you do get the attention of a staff member they typically take very good care of you. (Unless they see something shiny / blinky or go off to try and multitask and help 3 other customers at the same time as you).\n\nMy experiences in this Apple Store of late involves a 27 inch iMac for someone at work that had severe video issues. After making an appointment with the Genius Bar and lugging that massive thing through the mall of course it works fine when they test it. I take it back to work, plug it in, and it goes South again. So I book a second Genius Bar appointment...and this time lo and behold the video card shows its problematic ways! Finally...they'll fix it...but wait, they don't have that part in stock and they gotta order it in from Cali. Dang the luck! But at least they gave me a call to give me an updated status on it. (And they hooked me up with the Business team which was kinda nice). \n\nSo overall, if you can get past the hordes of people in the place, the product quality is clearly 5 star so we'll rate them on service. For making me lug that supersized iMac through the mall twice they lose a star. 4 Stars.
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