It may have been the contracts signed, as we went to a convention at this property in Late July 2011, but we found their staff less helpful than they could have been with regard to getting our equipment to and fro the car park and up to our rooms. The hotel itself is generally well kept, and the food service portion was very nice. But the front desk staff and bell folks were much less helpful. It seemed if you didn't take advantage of valet parking etc, costlier services from their property that you were entirely left to fend for yourself. This property of the Hilton Chain could use more education of it's front desk mgmt. Other chains of the Hilton Group, even less costly, have better service.
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