This hotel is in the outskirts of Charlotte in the Ballantyne area but charges a premium rate compared to most business hotels (think Four Seasons rates). The rooms were fairly well appointed and clean, however the remainder of the hotel was sub-par for a hotel in this price range. Disappointments included: one of the TVs in the suite was broken, charging extra for wi-fi, inattentive and understaffed bell staff, a front desk that was only staffed by one person and caused a line at check-in, a small crowded gym that appeared to also run personal training sessions for non-guests which made me feel uncomfortable using areas of the facility, a low-end bar and bartender, and a poor selection of area restaurants.
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