I am a frequent guest of the Kimpton Hotels throughout the U.S. I return to the Kimpton hotels because of their service, cleanliness and amenities. On my last trip to New York City, I decided to forego the Muse (another great Kimpton hotel) and try the new Ink48. What a mistake! Everything that makes the Kimpton hotels a wonderful place to stay was lacking at the Ink48.
First, I reserved a Premium room which is a step below the suites. As always, I requested a room on a high floor and away from the elevators. The hotel is designed such that the more expensive Premium rooms are on the 2nd, 3rd and 4th floors only and literally next to the elevators. There is noise all day and night from either the ring of the elevators or the guests in them.
Although the door man was quite pleasant and helpful upon arrival, noone responded to his request that the room lacked a bathroom which it regularly provides. I never received the robe even after the room was cleaned the next day.
The rooms are very modernly designed but the faucets on the sinks are located so far from them that water spills all over the bathroom area. The hotel is almost brand new and the room carpets are stained.
Room service is quite poor. The menu is limited. The food is not delivered on a cart but instead dropped wherever there is space in the room. In the late evenings, noone answers the telephone at the front desk or room service.
The hotel houses a popular lounge upstairs which is serviced by one elevator. The line of young people (no older than 25) extends to the street making it impossible for hotel guests to enter.
Lastly, the parking is exhorbitant and does not allow for re-entry without another charge.
The hotel is located on 11th Avenue where there are no restaurants or stores only car dealerships. The closest eateries are a few blocks away. The location is somewhat isolated and requires the taking of a cab or walking.
In short, on my next trip to the city, I will return to the Muse!
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