Stayed here three times now and each time the hotel is losing its charm. When it first opened everyone was so friendly. Now check in will not try that extra bit. First two rooms we had were with the Whirlpool tub but this time they were sold out.
The Whirlpool rooms have a glass wall in the main room with a door that can be opened so seem much larger than the regular rooms which I found tiny this time. Maids do not seem to care about what noise they make- this starts at about 7am.
The rooms are also very claustrophobic. Fine for one night but if you are here for a week as I was you want some light. Breakfast is a mad house and although free I preferred to walk down the road and avoid the mayhem.
This time staying at the Hilton Garden Inn on 28th Street just a block away and the rooms are twice as nice. Really comfortable beds, flat screen TVs with hundreds of channels. Best still the Breakfast is possibly the best I have had in NY in this type of hotel. One big complaint is the elevators- only two for 169 rooms.
Service is also so much better than at the Holiday Inn Express.
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