My first trip to New York was made most memorable by my time spent in the New York Palace. Two days prior to our arrival date I received an email from Hotels.com advising me that what I thought was a cofirmed booking for a room with 2 double beds was in fact only a request and that what I would be allocated a room housing a king size bed. They suggested I get in touch with the hotel if I had any problems which I did straight away. I spoke to a most curteous girl named Maria on reservations who promised do do all in her power to provide a room with 2 beds.
Upon arrival not only were we given a room with 2 beds but we were upgraded to a room overlooking St Patricks cathedral. The room was very large and comfortable. Robes, slippers, Moulton Brown toiletries,complimentary New York Times, daily bed turndown with a chocolate left on the pillow were all touches of sheer decadence.
Upon returning from a days shopping on our first day I found a birthday card and box of chocolates awaiting me in the room. What a lovely thought!
We didn't have our meals in the hotel as we tended to spend most of the day either shopping or doing the usual touristy stuff although we did visit the bar one evening before a show. It was a little pricey but well worth it for the service and tranquil surroundings.
I will most certainly return to New York City and wouldn't dream of staying in any other hotel. Every member of staff I met showed exceptional customer service skills, always greeting you with a smile with every one of them looking happy in their work which is a rarity these days.
Well done to everyone in the New York Palace - you are a A+++++ team and I hope you are appreciated.
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