Ok, we have been ZAZA fans since day one. However in the last couple of years we have seen the service suffer! Of course it's lovely from the "outside" but BEWARE of what could happen to you if you do not book directly with the hotel. We have stayed in the regular rooms, the balcony rooms and several concept suites over the years...FYI...but this last time we booked 2 Premium Balcony rooms through Expedia for 275.00 each. And I called the hotel twice the week before we were to arrvie just to make sure they had the reservation and confirm balcony rooms, etc. When we arrived with our friends who had never stayed there we were given our keys and escorted to our rooms. Balcony rooms are on the FRONT of the hotel and our rooms were on the back side. So I immediately called the front desk and went back down to get the correct rooms. Another lady was at the desk complaining about her room and my receptionist who later claimed to be the on duty manager said she had NO BALCONY rooms left. It was 5pm on SAT. night. so I reminded her I paid for balcony and she just sent us to regular rooms without even saying sorry we cant accomodate your reservation. I'm sure she thought or hoped we wouldnt realize!!! Later she offered to comp our dinner, I said no, and comp a free night stay, I said no, and I told her I knew not everyone had checked into the hotel yet because it was still early, so give me a balcony room not yet occupied. She could tell I would not budge and all of a sudden she found a balcony room with 2 double beds (I paid for KING) and then located a Suite for us with no balcony. The best part about the ZAZA are the balcony rooms. The balcony is HUGE and you can hang out with friends and see all of the "action" going on downstairs. She told me they had tons of reservations still faxing in that night from expedia for balcony rooms. Why did they oversell???? So if you want a specific room book directly with the hotel or be persistant and check in early. Lastly I was disappointed in the bath amenities (no lotion 2 conditioners). Also the makup mirror broke & fell out on the floor (I could have cut myself) so I called housekeeping 2 times and they never came. I guess they are getting too crowded to take care of us the way it used to be. So BEWARE when booking!
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