When we checked into our room (#112), it was very musky since the A/C hadn't been turned on all day. After about 20 mins of waiting for the A/C unit to cool up, we were getting frustrated because of the heat and the musky scent. To add to our frustration we found 5 roaches in the room. 2 in the bathroom and 3 along the walls of the room. I called the front desk expecting the problem to be resolved but the employee immediately asked for my decision to leave or stay. He was very inconsiderate about how I felt as a customer. He didn't offer any resolutions to the problem. After bickering back and forth about how unreasonable and unprofessional he was an employee, he finally walked into the room and verified that the A/C unit "must not have been working properly at the moment." (Which is what I had been telling him all along!) All in all, we decided to get a full refund and check in elsewhere. Hands down, this is the worst hotel experience I've ever had my entire life!
hotel reviews