Moving to a new build house, write a notification letter to Virgin Media (VM) for the arrangement from October before my move in, and follow up tightly with them after my move in in Dec. 2022, it has not been connected until today. Always make installation appointments (Dec+ Jan) with me and even asked me to take holidays from work to wait at home for their engineer's installation, or otherwise, I have to pay them back GBP 25. However, that solid promise on 23 Jan., was a empty promise again. It's not fair.
I was experiencing a nightmare and still got no network, empty promise again and again but they never let me go, told me GBP 60 credit in my new account and send me wifi dongle a week ago, not surprise, empty promise again.
I decided to move to the other supplier for whatever arrangement VM will do as my contract will come to the end very soon. Not recommended........
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