Ok, my problems may mostly have been the result of booking through Priceline. I got a handicapped room. No door on closet, hanging bar only at low level (couldn't hang up a dress). Bathroom (which may be different in other non-handicapped rooms) had minimal counter around the sink, there was a shelf unit on the other wall for things. The main room was small. There was no dresser, the only drawers to put clothes in were the three in the bedside table. No coffee pot; you can go down to the "living room" ie lobby for coffee. There was a chaise to sit on and a desk chair, i would prefer a regular chair to sit and read on. The major problem for me however was the location. I am 68 years old. It is cold in Chicago in November and it lives up to its label of the windy city. It is NOT an easy walk to Michigan Avenue, it is almost a mile. I use mass transit when I'm in Chicago and this hotel is off the beaten path. My daughter (whom I visit in Chicago) ways the W hotel is for young, trendy people and not the right place for "mature" adults. The BEST thing about the hotel was the woman I dealt with in checking in and out. My server in the restaurant was quite helpful. My 3-year-old grandson had a "sleepover" with grandma and she was great at getting him his Mickey Mouse pancakes and bacon that he loved. The concierge was helpful in terms of directions but NOT helpful about recommending restaurants for 3, including a 3-year-old. There are NO nearby restaurants (you can walk over to Navy Pier or back almost to Michican Avenue). The ones he had suggested my daughter said were NOT as I had been told "family friendly" and would have a long waiting time on a Friday night.
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