Consistently poor wi-fi and difficult to reach customer service.
I have complained to nowtv broadband five times as I am consistently getting below standard wi-fi. Their response has been to send an engineer out twice (neither could solve the issue), send a new router (which never arrived) or telling me that I can only use a wired connection to get internet.
Their customer service is really hard to get hold of (average hold time is around 30 mins) and when I have spoken to them, they say their tests on their end say the wi-fi is fine. This is obviously not the case as why would I voluntarily go on hold for 30mins to good wi-fi? I am going to cancel my contract and never go back.
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