If I could give zero stars I would. Ordered the GHD on 29th November and expected it within 3-5 days. It was not dispatched until 9th December which was frustrating but given the busy shopping period I was understanding. Hermes emailed to say they had the package and would deliver it. I then received an email from Hermes claiming it was delivered but it had not been. I tracked it and realised that it had not been signed for and it had been left in a “safe place” - given that my front door is on a busy Main Street I never ask for anything to be left in a safe place. Hermes then sent me a black picture as proof of delivery. I understand this is an issue with the courrier and not GHD however I have now complained to both Hermes and GHD and have received no response and still have no GHD despite paying for it 2.5 weeks ago.
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