Was apparently turned down for a new phone. Not sure why; I've been with EE since they were Orange and fancied a change of service. Went to Carphone Warehouse as they were the cheapest - no go. Didn't pass their checks. Not sure why; Vodafone accepted me right away (same provider I chose to go with from CPW). No problems there.
I've never defaulted payments on my phones, not once. So, can't really guess what their problem is but I don't rate them highly following my first and only experience!
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