Good Location BUT we booked this hotel through Hotwire and it clearly stated 3 adults, but when we got to the room there was 1 king bed. We returned to reception and the unhelpful receptionist said she had no rooms with 2 double beds. We asked how we were expected to sleep 3 adults in 1 bed. She looked through the computer again and allocated us another room but when we got to the 2nd bedroom we found the exact same problem. We returned again to reception and she said that she would give us a roll away. Although this is a problem that can occur when using Hotwire, she should have explained to us when we first booked in that they had no rooms with 2 double beds but could offer us a room with a double and a rollaway instead of sending us up and down to two rooms carrying luggage. When you arrive tired from a long journey this is not what you expect. It wasn't just a case of her being unhelpful, she was also unfriendly, unwelcoming and had forgotten how to smile. What a pity as the hotel itself is nice although breakfast is not included. Also $4 charge for bottle of water in room is pricey! Hotwire is the true price of this hotel. When we parked the car the lift brought us up to the middle of the shopping centre and after looking around by luck we noticed a sign pointing to the Westin. Again some advance guidance would have been helpful.
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