I went to this bar on two back-to-back nights. The first night, my friend and I were talked into trying the Chili margarita, which was served with a flaming tequila shot. The waitress told my Friend that you’re supposed to drink the shot while it’s on fire, which of course makes no sense, but she was adamant about that so my Friend tried. Lucky, he freaked out before doing so and blew it out. Immediately, he took a sip and burned his lip on the scorching hot glass. A manager came over and said, “was your shot on fire? You’re suppose to pour it into your drink.” When I explained that the waitress told him to drink the shot that was on fire, and about how he burned his lips, the manager laughed and said, “today’s her first day. I’ll tell her the correct way so it doesn’t happen again.” She then walked away laughing, while my friend’s lip was still burning. Queue to last night when I try the bar out with another few friends. The server from the night before sees me and apologizes, while laughing about the incident, so I briefly lectured her on safety and she took off. Once we order our drinks and began talking, the chair that my Friend was sitting in broke. The front two legs completely detached from the chair causing her to fall to the ground. Luckily she wasn’t hurt, but I wanted a manager to finally come and apologize. Upon the manager (different from the previous night) coming over, she blamed my Friend for breaking the chair. So instead of apologizing, they now are blaming people for things and I had had enough, so I had a few choice words with this new manager about her incompetent managerial skills, and she said that I was attacking her. This caused the general manager (the only reasonably helpful person in the entire establishment) to come over and try to resolve the situation. I explained what had happened the previous night with the shot and he informed me that he was aware of that. I then informed him on what happened with the chair and the manager blaming my Friend. All the while, the manager is now verbally attacking me while I’m talking to the GM. He asks her to leave which she refuses, and when I told her to leave as her boss had requested, she again refuses and starts getting more irritated. Eventually, she leaves and the GM blames her words on a lack on English vocabulary. The only thing I wanted was a sincere apology from someone in the first place, and the GM was the only person who sort of did that. Terrible service. 10 out of 10 would not recommend.
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