Ordered a Pixel 6 Pro and Pixel 6 for my partner and I with the £100 trade-in bonus for Android phones. We traded in a pristine Samsung S20 Plus and an excellent Samsung S20.
Got the phones delivered and the trade-in came 5 days later. We then sent off the phones and after a few days, I got an email saying they will downgrade the valuation of my phone from £240 to £80 due to unseen screen burn. I then wanted to cancel both phones as this was unacceptable but they said they can't cancel until we reject the trade-ins (remember at this point they only responded on one phone despite both being sent at the same time). Today they finally emailed about my partners phone being processed at full price with no issues (I now can't cancel the purchase as the time has elapsed and they have processed one trade-back) They are basically forcing me to take the £80. Avoid Carphone like the plague and myself and others only have ourselves to blame doing business with them
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