Arrived Friday 12/30/2011, check in was fast and easy, front desk was cordial. We upgraded to a one bedroom suite. Seriously, this room could not be considered a suite but it did have a bedroom. Had 2 issues after arriving in room, a bloody tissue on the window sill in bedroom and a very questionable (looked like vomit) on the carpet in front of the couch. Called front desk, tissue removed, stain remained. Later figured out the stain was food, if you order room service there is no where to eat except on the coffee table in front of the couch. Here's was the good and the bad.
Excellent: Bar off the lobby with great food (ate there most of stay), friendly and accomodating staff. Room service was fast, food hot and delish, really great service. Kudos to the bar and dining staff.
Good: Room was clean, housekeeping pretty efficient, nice balcony, bed was comfortable but pillows small and hard, bathroom recently updated (lighting could be better....had to apply makeup in the living area), spacious lobby, cordial staff.
Not So Good: Alot of noise from outside street (alot of emergency vehicles racing back and forth), no dining table in living area, generally poor lighting thru out, heater loud (woke up everytime it cycled) and settings complicated, had to use 2 different keys for the mini bar, gift shop closes early (only source of bottled water or soda), ice machine on another floor, no vending machines. Neighborhood is OK, but we wouldn't walk around after dark. Front desk staff could be friendlier and more helpful.
All in all not an awful stay but wouldn't return to this hotel.
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