I had high hopes, but I can definitely see why this hotel is ranked so low on this website. The only redeeming quality is the location right on Park by central park. There are other options right nearby, trust me don't go here! It's cheap compared to the other nearby hotels like the Ritz, but there are reasons for that...
The front desk people are not interested in being nice or helpful. I pre-requested a high-floor room. I reserved a park view room, and wanted one that was high. The front desk person said "sure" when I mentioned that, and then gave me 7th floor. I asked again, she told me the only other option was a no-park view, smoking, double-bed room. So I took my 7th floor room. It had what I would consider a partial park view, I could see the trees right across the street.
As most the other reviews mention, the decor is hideouos. White floral upholstery. Purples and silvers for walls and carpet. I could see how if it was in good shape that some of it might look good. The walls I could tell WERE nice at one time. But now they're just stained and nasty. But the fugly couch - why?? The hallways are really bad gold plant pattern wallpaper or something, like Donald Trump's blind grandma decorated this place. Tacky - but in a not fun way like the Madonna Inn in California, just tacky in a painfull, hurts to look at sort-of way.
Then the actual problems began. Tried to watch TV, but the TV wouldn't work. It had to be re-booted apparently. I called for help, and was treated really rudely by the front desk. The tech person tried to reboot me remotely, and said to try again in a few minutes. So 20 minutes later the TV still didnt work. Called again, and they said theyd send someone up. He came 30 minutes later, to turn the power button on and off and leave before seeing if it worked or not, which it still didn't! All I could see was some sad poodle (Leona's?) image with lines flickering through it.
So I gave up on tv and went to take a shower...
So, I noticed the water wouldn't drain. The drain plug was broken shut. Had to call the front desk to be mistreated once again, and they sent up a person to fix it about 30 minutes later.
No minibar, which was disappointing. The AC was a joke, didn't do much at all. From the 7th floor I could hear street noice, but not enough to be more than a distant faint murmur so that was totally fine.
They left some really bad chocolates in my room as well.
Do yourself a favor and choose some other place, this hotel needs some serious changes.
I will say though the bed was comfortable.
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