I'm actually speechless, that such a well known brand can deliver such an incredibly poor service. I ordered an upgrade on April 28th which I chose to return as I decided I wanted to change network. I received the phone on April 29th. The phone was returned in its original packaging unopened on April 30th via Royal mail special delivery and delivered on May 1st. I spoke to one of their representatives online informing them that I would like to cancel my upgrade. Instead of cancelling the upgrade, someone has taken it upon themselves to issue me with another contract minus a mobile phone and minus 12gb of data, for the exactly the same amount of money. Why on earth would any want to have a new two-year contract without a new phone and 12gb less data. This was done the following day after the phone had been returned. TEN EMAILS and another letter sent via Royal mail special delivery, asking for the upgrade to be cancelled. 22 days later and I'm still waiting. I can't switch networks with the same mobile number as Vodaphone won't terminate the contract without The Carphone Warehouse informing them that the phone has been returned. I wasted hours on webchats with their customer service reps only to realise that I was wasting my time. On two occasions members of their team refused to discuss the problem as they claimed that the details I gave them did not match with their records. After careful scrutiny I realised that the only detail that was different was that I typed Flat 364, instead of appartment 364. I asked the representative if this was issue, but she refused to discuss it any further and cut me off. Finally, I will conclude buy saying, if CPW don't have means to function at an acceptable standard, then they should be closed for business, during this period.
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