We had booked 2 tickets for Perth to Kolkata & return from Kolkata to Perth. Malindo cancelled the Perth to Kolkata flight & offered another one after 2 days which we did not take as we had booked for a short stay in India & did not want to waste our days. So we went by Thai Airways instead. But while coming back we kept the ticket & came back to Perth with Malindo. They have issued us travel vouchers for the unutilized part of our ticket which do not cover the price we paid for our ticket. Also I paid more for my ticket(25 KG baggage charge) than my husbands (20KG baggage charge). But I have got less refund amount on my voucher than my husbands. I complained to them several times by sending detailed emails & calling multiple times but after 3 months my problem is still not solved. Every time a new person answers the phone or a new person deals with the email & they do not bother to go deep in the matter & give stupid replies which is very frustrating. They do not even have a toll free no. One of the customer representative emailed me that the refund amount should be $355.99 which pertained to my husband's ticket. But the actual travel voucher amounts are $340.89 & for my voucher it is $$338.39 which does not make any sense. We will never fly by this airline again.
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