Honestly, I truly do not give reviews or do surveys, but this stay I have to give a review on so maybe it will cause Mgt to work on the problems. Now, I gave it an Average rating because the location, exterior and lobby area is wonderful. But, once you go upstairs, everything goes downhill. The halls are humid and muggy, which also caused a slight smell. The rooms need renovating badly. My room was extremely muggy and smelled upon entering. The 3 drawers under the vanity area where offset, would not close completely. The bottom of the bathroom door wood was chipping and cracked. The bathtub was dirty. Henceforth, why I always, no matter where I stay, carry Clorox spray. The bed was hard and made noise when you sat on it & and of course when you moved in the bed. The refridgerator was warm, plugged in. And what really did it for me, a big bug appeared. I couldn't believe it for $130 a night. I let the front desk know, they said the bugs are everywhere in Houston and hard to get rid of. I left and went to LaQuinta IAH about 5min from there and the Manager and staff where great. She reserved a room for me to check-in the next day. Went back to Hyatt, woke up the next morning to another BIG BUG on the floor, quickly packed and checked-out by 0930. Called LaQuinta, they informed me I could come check-in now. I finished my 3 night stay there. Very clean, comfortable bed, and was in a King Suite for a lot less money. AND, NO BUGS. Sorry Hyatt, but this was not a pleasant experience for me.
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