I am writing this review as a concerned Hilton Honors Diamond member. This is not your typical Embassy Suites and I can not agree with the many positive reviews on here.
This hotel has many interior rooms facing a bare concrete wall about 6 feet from your window.
The front desk is pushing these rooms. We checked in at 3 p.m. and it took us almost 1 hour of arguing with the manager on duty to get moved to a different location. During that 1 hour the manager on duty gave us plenty of attitude and lied to us hoping that we will give up on our request to move.
My Hilton Honors Diamond Status did not help. As a matter of fact there is ZERO Hilton Honors recogntion at this property. Your Gold or Diamond status will actually hurt your chances of landing a more desirable room.
During our 2 day stay maid service was only provided upon request and the breakfast buffet ran out of certain food items.
On a positive note I have to say that the rooms were clean. At least housekeeping does a good job.
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