My family (myself, my wife, and a 14 month old baby) decided to stay at the Hyatt for one night to sightsee. Overall, this was a very good stay. The location can't be beat (walking distance to the Aquarium, Port Discovery, restaurants, etc) and the hotel itself was very clean. All the staff were very friendly and said "hi" to us in the halls or wherever we ran into any of them.
I shelled out a little more to get the Regency Club perks. We were first placed on the Regency Club floor (12th floor) in room 1220. Being a Platinum Hyatt member, they gave us a great harbor view room. Unfortunately, there were frat guys next door who were wrestling (sounded like they were throwing eachother off the walls) and loud music playing so we I had to call the front desk and asked to be moved. They moved us right away to the other side of the hotel (room 1230) and although it wasn't the harbor view, it was MUCH quieter, which was good for our baby who needs his naps in the room. I asked for a pack n play but one wasn't there so I called the front desk again and they brought it up instantly. Great service.
The only glitch on our stay was our disappointment with the Regency Club. At check-in, I was given a paper with all the perks of the Club and what times the drinks were being served, etc, but when I had gone in there in the afternoon and early evening for a quick finger food bite, most of the food was not replenished and there was barely anything to eat. The drinks were supposedly being served (cash bar) between 8pm-9pm and I walked in at 8:30pm to grab a beer and noted that there was no one there. I waited around until 9pm but ended up leaving to grab a bite and a drink downstairs at the Bistro 300 restaurant (which by the way, the bar tender was excellent). The following morning we went into the Regency Club lounge for breakfast and it was pretty decent. There was someone there to refill the food and it was also nice having access to free bottled water and soda at anytime we want. Was the lounge as great as advertised? No, it definitely needs improvement, but overall, it was satisfactory.
So even with the slight glitch of the Regency Club, why did I give it 5 stars? Well, couple of days after we got back from our stay, I got an email asking for a feedback/survey of our stay. I said pretty much the same thing about the Regency Club and a day later, I got a personal email from the Hyatt management apologizing and awarded me bonus 5,000 points on my Goldpass. Now that's customer service and a true reflection of Hyatt standards. I don't even care about the points. Just the fact that someone took the time to write me a personal email apologizing, that would've still been good enough to get 5 stars in my book. The points, I'll use it right back at another Hyatt this summer for our stays, so it doesn't matter, but it's little things like this is what separates Hyatt from other hotels.
It made me feel very proud to be a Hyatt Platinum member and will definitely be back to this hotel very soon.
hotel reviews