My bag was stolen when I had a breakfast on October4,2012 but in dining room it had no camera, it had cameras at Lobby. When I called hotel's security staffs to inform this incident, the hotel's security staffs are not helpful and ignored to see the camera at Lobby. I waited for so long time and explained to him after that he re-played the video but he didn't intend to see the camera. Moreover, he didn't call the police. He let me wait at my room again and I waited for so long time, it passed 1 hour and the hotel's security staffs didn't do anything. After that I had to call the police by myself. When the San Francisco police came, I told information and the police created a case & record. For 4 stars hotel as Hilton, but it has no security control enough and the hotel's security staffs are not helpful and no any action. Very disappointed in this hotel services and security control.
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