I spilled a large cup of coffee on my MacBook Pro 6 months ago (luckily no cream or sugar). Did all the recommended steps to prevent as much damage as possible, and thankfully everything works except for the keyboard.\n\nAfter 6 months of using a separate bluetooth keyboard on top of my dead laptop keyboard, I decide to take it into Apple Store Biltmore. After explaining what happened, the Genius tells me I've voided my warranty and it will cost $1,240 to fix the machine - without even opening it up. This evidently is the cost of a new bottom case, logic board, etc. Even after running diagnostics and showing that everything is working fine, Apple has a policy that it either replaces everything or nothing. That wasn't going to work for me.\n\nSo I call Orchard, explain the situation and Justin tells me they see this a lot. Since everything else seemed to work fine, he was able to order the keyboard only, as a used part harvested from a similar MBP, for $70. A few days later I bring it in, and Cameron was able to install the keyboard inside of two hours. He also took photos of areas where corrosion had occurred, and explained how he cleaned them with rubbing alcohol.\n\nNow my $3,000 MacBook Pro is back to perfect condition, and it only cost me $160. Thanks, Orchard, for saving me $1,080!\n\nThis isn't my first time dealing with them and each experience has been positive. I've been a Mac user since the late 1980s, and I've never felt more comfortable working with another Apple specialist, as I do with The Orchard.
places reviews