The hotel itself was ok. Nice location, and spacious room, mainly due to the smaller bed size (not a king). The front desk clerk seemed to have an attitude from the time of check in. We arrived with friends who had a dog. Although the hotel offered pet rooms the dog was not ours, was not staying with us, and was not coming in our room. The clerk seemed rather over concerned with the dog, and so I made it a point to make sure the dog did not even come close to our room His careful eye, was rather uncomfortable. We were respecting the pet policy, and had nothing to make him assume we wouldn't.
The following day of check out, he was prompt to notify us of the 11 am check out time. As I turned in my key I mentioned our bathroom sink was clogged and not draining, due to the latch coming off hooked from the drop stopper. The same front desk personal insisted on escorting me to take a look. I had picked up the room prior of any debris. Only the bed was unmade and I had placed the used wet towels in a pile under the sink so the maid could pick them all up together. When the Clerk noticed the towels he became very rude and condescending to me. He asked why i would throw them on the floor and why they were so "filthy". He picked each towel with his fingertips and a disgusted look on his face, inspecting it. I explained the tile bathroom floor was dirty (not from us) and the towels had justs soaked up some of the dirt. I told him it was nothing that wouldn't come out when washed. He began to insult me by saying I was dirty and do I throw towels on the floor in my own home. I explained I didn't understand the big deal and sarcastically asked if he wanted me to wash them for him. To my surprise he said yes and scooped them all up and handed them to me. I have yet to see if I have been charged on my credit card for incidental fees.
I want to add, all the towels were obiviously old and used, very low end quality and the bath towels already had holes in them. The dirt on the towels was tracked into the tile bathroom from his hotel room carpet being dirty. I washed them in hot water and bleach as soon as I got home, and what do you know!? All dirt washed out. I plan on returning them to the hotel this week.
regardless of condition of the towels and how they got that way, this hotel staff should be polite to any paying guest. If he had washed the towels and they remained unuseable he could have addressed it then. At $80 night, with no special ammenities other than location, you would think customer satisfaction is the least they could offer.
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