We have stayed at several Ritz-Carlton's and loved the level of service. They are known for providing excellent service, however, this location has average service at best. To start with, the a/c didn't work properly in the room. It was difficult sleeping it was so warm. The spa didn't have anyone answering the phone for several hours. I had to physically go down to the spa to make an appointment & then they didn't have any manicurists available for the day. I scheduled a facialas a 2nd choice & did enjoy it. The turn down service didn't restock towels or toiletries, so in the morning when I realized it, I had to call guest services to get more. It delayed showers for a half hour. They have an indoor basketball court, but we weren't allowed to use it because our boys were under 18. (even accompanied by us) This is also the 1st hotel in a long time that didn't provide complimentary wifi. The onsite restaurant, Ellways was excellent though. Great food and excellent service.
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