My boyfriend was hungry and home alone, so we decided to take them up on the comped curry offer [due to getting an order with a broken lid]. \n\nOnce they pulled up my information, they were extremely polite and assured me that they would be much more careful, promising to take care of us and our food. The man on the phone told me they had just switched to another type of take-out container, which proved to be a more flexible, tupper-ware-style plastic. He remembered our spice level preference [spicy!]. While I was on the phone it was pretty obvious they were really busy inside the restaurant, and our order took about 50 minutes from the time I originally called them from my work until the order arrived at our house. Not the most expedient, but the restaurant is small and I get the feeling the delivery driver may also be taking orders on the phone. \n\nWe got our red chicken curry, as well as an order of mongolian beef and 2 thai iced teas. The curry had a strong coconut flavor, with bamboo shoots, bits of chicken and lots of sauce. Some spice, but it didn't make me sweat bullets. It was really sweet from the coconut, so that overpowered the spice-factor quite a bit. It also seemed like a high sauce to filler ratio, but that may be more preferential. I liked the mongolian beef- it was better than some of the other variations we've tried around town. It had a good soy based sauce with smokey dried chiles and tender chunks of what seemed like flank steak and crispy noodles. It was good mixed with rice and the heat factor was a couple of notches higher than the curry. I had a big bowl of the beef mixed with rice and finished by spooning up soggy rice and curry sauce. \n\nUnfortunately, by the time I got to try my thai iced tea the ice in it had melted and left it with an odd texture. It seemed really thick, heavy with sweetened condensed milk and had a grainy texture. The spice notes were more subtle and crept up on me the more I sipped, but I don't know if I'd order it again. I may try their thai iced coffee, though, especially since they're close and I love coffee. \n\nMainly I'm really happy that they handled my complaint so well. I felt respected as a customer, especially after having some frustrating customer service experiences lately. They personally responded to my concern and solved the problem. The food itself is on the middle end of the scale- it's better than some of the other places in town but it won't run Lotus out of business any time soon. I'm giving them an extra star for their excellent customer service!!
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