The Setai has truly perfected the art of customer service. The interior is perfect with understated elegance. Food beyond outstanding, room and amenities outstanding. Cleanliness of rooms and common areas outstanding.
When I travel I do not advise hotels that I am a Hotel General Manager. My eye's see everything good and bad. I was truly impressed by the cleanliness of my room (force of habit I checked everything thinking how good can they be?) The Setai is a gem. But only because of the team that works at the property, all team work.
Two negatives sorry:
1. Location location unfortunately not desirable to far down 5th Avenue.
2. Personal Assistant is useless do away with offering this amenity as they did nothing I asked for in advance. All I had to do upon arrival was call guest services and everything was taken care of. By offering a personal assistant the Setai promised something they could not deliver. I would prefer not to be offered something that is useless. The Setai more then delivered on everything else.
Bottom line one of the best hotels, which may make me decide to stay again despite the location.
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