Absolutely disgusting customer service. I cannot come to words with how appalled I am with how this cowboy firm is ran. I’ve had no Broadband for over two weeks now. Every single time I call up it’s a different excuse from an operator, and guess what? A different fault!!
I asked to have a BT 4G Mini hub sent out last week in order to compensate me of this mess, to call up again tonight only to have a operator tell me there has been no such order and cannot order it for me since I don’t have an “add on package”, even though a line manager approved this last week on Thursday.
The most criminal part is that even when I had WIFI, I’ve been getting 300KB/PS for £33 a month. Absolutely shocking I cannot believe it.
After asking to speak to yet again, another manager, the operator sarcastically said “I don’t know who my manager is, most likely michael from Stockport” after asking for his last name, he said “I can’t give you that, just know it’s michael from Stockport”. I cannot tell you how shocking this company is ran. Disgusting service, disgusting rates and most of disgusting broadband.
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