The hotel was a real disappointment. We were expecting something really special for our honeymoon and it was special, just not in the way we had expected. We were made to wait for our room, on the promise that they were finding us something special. It was terrible. Holes in the carpet, chipped glass tables, helpfully at just the right height for our child's head. There were holes in the wall, broken fittings and the window seal was gone so we couldn't see out of it for condensation. Oh, and the bath was full of hair, none of it ours. Not exactly 5 star. In fairness they did move and upgrade us but it was not the way we had imagined starting our honeymoon. The other room was far better but there always seemed to be some issue with service - no one answering at the front desk 3 of the 4 times I called, waiting 50 minutes for toothpaste that didn't arrive, the toilet flooding, which was moped up by a lovely lady from room service but then the wet towels were just left there, nobody came to clear them up before we left over a day later. Overall the Waldorf seems to struggle with its size, unable to service the huge number of guests that pass through its admittedly spectacular doors. I would not recommend staying here, we were really disappointed. But at least it wasn't some important occasion like our honeymoon. Oh no, wait, it was.
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