The customer service at the hotel was terrible. My husband scheduled the hotel for me and when I got to the hotel I was told that my name wasn't added to the reservation and I cannot check into the hotel. I said that I have the same last name and address as my husband and I was told that because of the security reasons I cannot check in until my husband adds my name to the reservation. I called my husband to ask him to call the hotel. I was sitting in the lobby and waiting for the front desk clerk to let me know that I can check in, after my husband made the phone call. I text my husband to ask if he already called and he said that he did about 10 minutes earlier. After that I went to the front desk to ask if I can check in now and I was unkindly told "yes". My husband was scheduling hotels for me many times and no one ever told me that I am not on the reservation. The same last name and address isn't enough?! The room that I got was the smallest room that I ever stayed at. The air-conditioning was super loud the entire night. The hotel is located about 10 blocks from Michigan Ave and the area around the hotel is very scary. Be sure to take a cab at night!!! You save few bucks on the location but you would need to spend more on a cab. Next morning I wasn’t able to reached the valet at the phone number that I was provided with my ticket. Finally, I called the front desk and someone told me that they would reach the valet for me. When I got downstairs, my car was parked unattended with the engine running at the front of the hotel!!! No one was there to help me with my luggage!!! I cannot believe that the hotel is advertises as a 4 star hotel. Obviously, it is not a 4 star hotel. I think that this is 2 star hotel advertising as 4 star..
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