Positives: convenient booking via mobile app, very easy to upgrade from Economy to Comfort Class online, stylish new terminal C, professional and efficient crew, excellent business class-level soft product at Premium Economy (proper business class meal with metal cutlery, amenity kit, hot towels, cloth napkins). Drawbacks: B777-300ER in need of refurbishment (hopefully this is coming soon), very hard, wobbly, uncomfortable seats resulting in back pain, unaffordable internet, new terminal severely overcrowded (even worse than in the older Terminal D). Overall, a great product for a 4-hour flight, however, should if it was a long-haul flight, I would have reservations.
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