Since the last published review it seems that the service has deteriorated even further. Our flight from Havana to Santiago which was scheduled for 13.00 was cancelled at the last minute and we were told to come back in the morning! After seven hours in the airport and some vociferous complaining we eventually got on the last flight out that night. Our return trip three days later was scheduled for 8.25am but when I checked with the Cubana office in Santiago the day before I was told it had been delayed, by 12 hours. All the staff in the airports and on the planes were surly, uncommunicative and downright unhelpful. As with a lot of the state run services in Cuba, the state employees have got jobs for life and just don't care. If I had thought to look at these reviews before booking the holiday, I would have stayed well clear of internal flights and I would recommend this course of action to anyone considering it.
airlines reviews