We arrived 1.5 hours before our flight. Most of the kiosks were broken and we were sent to 4 different counters by the Air Asia staff. After we finally made it to the front of the line to drop off our bags they refused to take our bags telling us we were too late. The lady at counter V16 was extremely rude and began criticizing me for not hearing her over the speaker system about the last call for dropping off our bags. I explained to her that we did not hear her because we were being shuffled around by their staff from counter to counter. She replied by telling me that she didn’t believe that I didn’t hear her and continued to criticize me further. She took zero accountability for their incompetent staff. We ended up missing our flight and had to rebook another flight. Later I returned to her counter to get her name so I could file a report but the staff acted dumb and told me they didn’t know her name. I then asked to speak to a supervisor and was told it was his day off?! None of the staff members wear name tags. We will never travel AirAsia again!
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