WHEN YOU ORDER ENSURE THE PURPLE HOUSE ICON IS IN THE CORRECT PLACE ON THE MAP.
The delivery driver repeatedly went to the wrong address. Phone quality was awful. I repeatedly told him our address, and text him. I went outside twice to look for him when he said he arrived. Eventually after several calls and about 10 minutes of trying to get this guy to our house, he cancelled the order. We contacted Deliveroo via live chat but they would not listen to anything we had to say. As soon as they saw that the driver had called us, they claimed that was that and refused to listen to what we had to say.
I think the source of initial confusion is a bug in the app where the house icon is not displayed where our actual house is, but Deliveroo don't seem to care. We were treated with contempt.
WHEN YOU ORDER ENSURE THE PURPLE HOUSE ICON IS IN THE CORRECT PLACE ON THE MAP.
company reviews