The hotel is nice, however we had problems with 90% of the staff we came in contact with. Upon arrival we had to go inside and ask for someone to come valet our car, the front desk staff were very unfriendly the three times I was in contact with them, and then upon departure we had to wait 30 minutes for our car to be brought to us (they brought the wrong car first). However, our main complaint is with the night manager and the hotel's claim to be "pet friendly". My husband and I booked this hotel because it allows pets. We had an evening event and there was a problem with my dog while we were away. The frontdesk received a complaint at 10pm from another guest that my (7lb)dog was barking. The hotel called my husbands cell at 10:15 to alert us to the problem. I was back in our hotel room by 10:25 to attend to my barking dog. I was then called by the night manager to inform me I would be charged $100 due to my pet disturbing another guest. The night manager, was very unprofessional in handling this. He would not rationally discuss the situation nor acknowledge the fact we reacted immediately (within 10 minutes) and took care of the situation. My complaint is not with the $100 it is with the way the situation was handled. Be weary of this staff.....they are not professional.
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