Simferopol to Moscow with Ural Airlines. Shocking. Without warning we were told our flight had been delayed until 01.15 the next day, and no one at the check-in desk would help us. They continually redirected us to others on the desk who ignored us completely. Then we were told to come back in an hour in the hope of being put on a flight scheduled to leave at our original leaving time, but when we got back the head check-in official, not only ignored us and the three others he told that to, but he refused to talk to us at all then. We eventually found the separate ticket desk by ourselves but all they did was give us a piece of paper to write a complaint on without any indication of who would read it or to what effect. Our compensation for the delay? A free bottle of water which was not in stock where indicated. Their excuse? They “flew out the wrong plane which had fewer seats on,” which meant we had to suffer for three hours because of their clumsiness. There was no text message warning or internet update which would have meant we could have changed our arrival to the airport plans! Finally, our flight out had less legroom as they had squeezed the row of seats in front of the emergency exit closer to the row in front. Appalling! Does this company remember that we paid real money for a service?
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