This hotel was good, but not what I was expecting.
The location is a big plus. You can't beat it. Around the corner from Union Square.
The room was nice, but the bed and pillows were terrible. Very uncomfortable. The bathroom and shower were good though.
However, the biggest disappointment for me had to be the Grand Club facilities. The breakfast choices on offer were poor and the fact that alcohol during the evening "happy hour" service had to be paid for was amateurish. I've previously paid for the same type of benefits when I stayed at the Sofitel in Melbourne Australia and their offering was a lot better. The breakfast was better quality and all drinks and food was free to club guests between 5pm and 7pm each night. Charging people for drinks when they've already paid extra to use the club facilities is a disgrace.
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