We usually fly Southwest when flying within the US, but when flying from Cancun to Puerto Vallarta we had to take this local low cost airline. Honestly we had no issues and I would fly it again. The line was very long to check our bags, but we knew it probably would be and arrived 2 hours and 15 minutes before our departure. It took almost an hour to get through the line to check our bags, but we saw that they would announce flights leaving soon and pull passengers out of line to check their bags so they could make their flights. Which was a nice touch because I feel like a lot of airlines in the US wouldn't do that, and if you miss your flight, "tough luck, you should've arrived sooner." The plane was nicer than a lot of Southwest airplanes with plenty of leg room in our row (which was 29). One issue though: I paid for seat assignments when I booked the flight, and for some reason it reassigned our seats prior to check in and split our party of 3 up. Wasn't a huge deal bc I realized it when I went to check us in and was able to pick new seats for us 3 to be together. However, we had seats in the 8th row originally, then it had to be the 29th row. Being a person who doesn't speak a ton of Spanish, which would be necessary to speak to an agent about it, I can see that this may have been an issue if I weren't able to change our seats online to be together.
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