I have stayed at this hotel many times. It was ok till this trip. All I can say now is WOW,WOW,WOW. There has been a change in management and boy does it show. From the moment you walk in the door till you leave, the staff can't do enough for you. From the font desk to the cleaning staff, they are courteous,friendly and always asking if there is anything they can do for you. My room was spotless every day. I recently stayed at a Hilton Garden Hotel and they can't hold a candle to the Cosomopolitan. The management should be very proud of their staff. they are doing an exceptional job. The only thing this Hotel needs is a few more TV channels. I love this Hotel. I stay here every time I come to NYC and that will not change.
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