I was very nervous going to New York City and staying in a hotel, with all the recent media coverage of bed bugs and such. I had just had a bad stay at a Holiday Inn in Miami and was nervous about the stay here as well. They could not have been 2 more different hotels. Upon check in, the evening manager (I believe his name was Ken...I could be wrong) made us feel really welcome and a valued guest. We stayed in room 1501 and it was not large, but a great size for New York City. The biggest thing is that the room was exceedingly clean. The bathroom had been remodeled and was very nearly spotless. I have not had that experience at a hotel anywhere. The staff was great and helped with whatever we needed. They booked cars for us and more. I see a lot of people saying how small the rooms were, and I would not have expected a large room in New York City. The room was larger than I expected. Overall, this is one of the best hotel stays I have had ever.
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