My husband and I stayed here over the New Year holiday on a timeshare deal. Our major problems were with customer service (excluding the sales team who were all great and straight forward). Our suite and the property itself was fine also. There were a few minor things that could use some attention but overall okay.\n\nWe were very happy with the fact that they offered an hourly shuttle to and from the strip so we used it often. The shuttle driver though, was rude and not personable at all. On our first night we went to get on the bus and she (the driver), without looking up from the newspaper, opened the door only partially. I waited a few secs for her to open it all the way so we could get on. When I saw that was NOT going to happen I manually pulled the doors open myself so we could fit through the door. She never looked up from the paper as we got on the bus and sat down. Never said a word to us. This behavior went on for the next two days. She would pull up to pick people up and would just open the door...sometimes all the way sometimes not. Every now and then she would ask someone how was their night, probably thinking that would suffice for customer service for the night. Never smiling.....just doing her job driving the shuttle bus.\n\nWe were'nt happy with how things went when we checked out. In the lobby Don checked us out of our suite with no problem and then offered to check us in for our flight and print our boarding passes. Great! (we thought). As he's getting our information from us and entering it into the computer, he asked us how many bags were we checking in. I answered one bag. Don said it cost $31 for the bag which then I said that's weird because it's usually $25 and that's what it costs to get there. He said well maybe it has to do with Las Vegas airport charges. Umm...ok? We paid, Don printed our boarding passes and we were on our way to the airport. Mind you, this was a long process due to the fact that Don and the other lady behind the desk were chatting it up and he even offered to help another customer as he was entering our information. This all caught up to us when we got to the airport and checked in and the agent asked for $25 for our one bag. Of course we tried to argue that we paid when we checked out of Westgate and of course the agent said NOPE! What we paid for was a seat upgrade....a seat upgrade we didnt want or need. So we paid the $25 and I immediately called Don at Westgate to get refunded or compensated for his error. He immediatly went on the defense saying he chose 1 bag not a seat upgrade. After a couple of minutes of going back and forth he finally said well there's nothing he could do to reverse the airline charge. I asked to speak with his supervisor and she repeated there was nothing she could do. I had to go off on her for a minute AND suggest that she comp us some of the things we were charged while at the resort (she apprently couldn't think of this herself).\n\nIt was only $31 and my hissy fit was more about customer service. It started with the shuttle drive and then escalated being told there's nothing I can do for you AND that's after we bought property with these people. Plus you dont tell a customer there's nothing you can do for them. You apologize for your mistake and figure out what you CAN dor for them. Which they did by taking my suggestion and reversed our internet use and tax charges.\n\nEven though we bought propery there, we already decided we will be using a lot of transfers!
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