I love San Francisco! My husband and I visit the city every year and we always have a wonderful stay. However, this time we were disappointed, first because months before our trip we couldn't find a decent room at a decent price in the entire city, second because we ended up at The Opal. The hotel charged us $250/night and the only available room was a smoking room. I have stayed in smoking rooms before and none of them were bad so we accepted the room. What a mistake! Our room, 111, was in a building adjacent to the main building, which looked like a rundown small-town motel with the parking lot underneath us. The smell in the room was terrible; it smelled like cigarettes and stale air, and the overused furniture and old wallpaper were enhancing this awful experience.
There are a few things that I would like to mention regarding this hotel. 1. There is no elevator from the street to the lobby or parking to the lobby so you need to carry your bags up on the stairs. 2. There is no one to help you with the luggage or parking, everything is do-it-yourself. 3. I found at least one dirty towel in the room that had a dust stain on it and the bed sheets were wrinkled. 4. The parking is $25/night, $20/night if you are an AAA member, but the staff doesn’t mention that unless you ask the question yourself. 5. The front desk person, a male, decided to openly flirt with my husband, and although we laughed at the situation, we think that it was completely unprofessional for the staff to behave like that. 6. Last, but not least, the breakfast is deplorable and it consists of bread (lots of bread), butter and jam. You also get plastic knives, only – because there’s no need for forks or spoons – and five toasters for your bread, and even an extra one, just in case those five are not enough.
I rate my overall experience at this hotel as terrible; I don’t recommend it to anyone and I will not stay there again.
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