Stayed with my wife & family ( 2 young kids) for a 4 day weekend in May. We arrived early and were very pleasantly greeted by the front desk staff. They had our room ready so we could check in a couple of hours early and the front desk staff was very helpful, offering coupons for services like bike & surf rentals from preferred merchants nearby, to book outings, book reservations for restaurants and also to provide us some beach chairs & toys for our daughter. Very helpful!
When we first walked into our room we were a bit underwhelmed at the decor. It is quite dated but after a few hours we realized it was very similar to other places we stayed in SoCal so it's likely the design popular in the area. The room was spotless as well and quite spacious for a family of 4. We overlooked the ocean and the boardwalk and had a small balcony with 2 chairs & a table which made for great morning coffee & evening drinks area! Beautiful view.
The hotel location is awesome too. Lots of restaurants & pubs nearby and very easy access to the boardwalk. I think the complaints by other posters about the noise of the bars must be room related. From our ocean front room we couldn't hear the bars at all at night even with our patio door open. I suspect the rooms on the South side and the rear (non ocean view) rooms would be louder though as they are across an ally from the nearest bar.
I can't get over the service enough at this hotel. Everyone we encountered was super helpful and really seemed to care that we enjoyed ourselves and were always willing to help in anyway possible. One example when my blackberry died and my charger didn't work I asked at the front desk about a charger and they did an emergency charge for me for an hour or so and the gentleman (I can't remember his name) actually brought me one from his house for the next day so I could borrow it. This is the above & beyond service missing from many hotels but really made us feel at home so to speak. Definitely a choice place to stay in my books. Would rebook again without question on future trips to the area.
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