we stayed here on 5 Dec 2011 for 4 nights overall yes hotel is very buisness like, when we arrived they must have had an evening conference it was so busy and noisy, quick check in dissappointment came with the room decor and standards the lighting was poor we were just so exhausted by the journey we got to bed early we went to make a drink the next morning and the complimentary coffee and teabags were stained through on the tray and their was only papercups to have use for hot drinks? looked like they had been left and used from previous guests luckily we had brought reserves with us,then we notced one of the beds we had slept in had no cover on the quilt, went down to the reception and made a complaint of this which they did apolgise and put right with some complimentay cookies for my grandson however they would not give a cup and saucer as they said they had gone eco and only provided papercups, so we went out and brought our own Breakfast was excellent however as lots buisness people were about i felt they ushered us into the corner areas of seating within the resturant,I explained to my grandson whom is 10 it did not need to concern us and to enjoy the service of the full buffet as much as he needed too.We were on the 27th floor and I would not recommend our room 2719 it is in bad need of renovating due to a list of errors with the room which I am pursing with Hilton, and as for the room maids porters that tried to practically throw us out of room before our scheduled check out time I was more than annoyed, I did not wish to make a scene at this time as i was in shock for the way we had been treated, was this due to my complaining to the front desk part way through our break?. Yes i do have some plus points the breakfast buffet was amazing the guys on the self service food desk were so courteous the location was perfect for Rockfeller Center, Times Square within walking distance, would I return to this hotel? yes l as I believe this is an error which can be resolved with the correct direction and we enjoyed New York so much.
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