I stopped using Hilton Hotels about 4 years ago as I felt they had noticeably declined in service, quality and general maintenance. My last visit to The Waldorf was a complete disaster resulting in my switch to Sofitel.
Anyway, I was pretty impressed with Hilton Inn at Penn by some major advances for the business traveler. Although, it's still very much a Hilton, e.g. the choice of "Merlot, Cabernet or Pinot Noir" at the bar doesn't much confidence in quality, they have introduced small but significant advances.
OK, one bad thing about this place was the lack of service at the door. My baggage and I were sort of dumped at the front door without assistance. I had a lot of baggage. I had to find my own cart and take everything up to the check-in desk myself. I would have made this a 4 star rating if it wasn't for that rather rude introduction.
Anyway, the small things DO count and here's a list of the good stuff:
1. The desks do NOT have glass tops. This is very important as I hate glass desks because my mouse never works on them.
2. There's an iPad in the room. Brilliant! No need for those pesky folders full of out-of-date information about room service etc. This way, I can do everything online without having to rummage for extension numbers for the front desk, gym etc. Every hotel should do this!
3. There's a box full of cables so I can fully connect all gadgets. Marvelous! I cannot count the number of times I've been unable to fully connect due to a lack of cables.
4. There's a console on the wall by the desk so I can plug everything in. I don't like having to scramble around on the floor under desks to find plugs etc.
OK, that's all great. The one thing that would make this review a 4 - apart from naming the wines and lack of front door service - would be to have the TV in a position near the desk so I can use the screen as a monitor. I have yet to find a hotel that enables this. Most have the plugs but usually, the enormous TV is located on the other side of the room from the desk.
I may just return to Hilton for business if all their hotels have useful gadgets however, Hilton, please do something about the service issue!
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