Copenhagen to Gatwick. Our flight was delayed by 4 hours. The only communication I received was 2 text messages with approximate departure time. When arrived to the airport there was no a single representative of the airline to explain what was happening with the flight. In the text message they sent they asked to arrive to the airport at the original time and go straight to gate C36. You have to go through passport control and there is no way out. In that area there was no one to talk to passengers and explain what was going on. The flight kept being delayed and the only way to know it was to go online and see that there were new times. There was no information at the airport on the screen. They offered meal voucher but there was no one giving those vouchers out. They kept claiming via chat on Facebook this was due to the weather but other flights were going to either Heathrow or Gatwick.
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