I wanted to express my frustration regarding the difficulties I've encountered while attempting to redeem miles for flight tickets with Singapore Airlines .
I've consistently faced challenges with the redemption process, often finding myself placed on waitlists for flights. Furthermore, on multiple occasions, approximately two weeks before the scheduled flight, I've received notifications of cancellations, despite my repeated attempts to secure bookings. This uncertainty and last-minute cancellations have greatly inconvenienced me.
Compounding the issue, despite my efforts to utilize my miles within the required timeframe, I've faced expiration of my miles due to these ongoing challenges. As a loyal customer, this experience has left me deeply disappointed and discouraged from further engagement with Singapore Airline.
I urge you to review and address the issues within your miles redemption system to ensure a smoother and more reliable experience for your customers. Your attention to these matters would greatly enhance customer satisfaction and loyalty.
Thank you for your time and attention to this matter.
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