My husband and I had a fantastic stay here and just had share our experience. The Library Hotel is in a great location, one block from Grand Central station, one block from the NY Public Library and Bryant Park, and about a ten minute walk from Times Square.
Our teenage daughter joined us the first night and the second through fourth nights my husband and I were by ourselves. We had planned this carefully by booking a Junior Suite the first night which slept three people, and then booking a King Suite for the remainder of our stay... planning to switch rooms after the first night. However, upon checking in, there seemed to be some confusion at the front desk which told us "we're happy to inform you that we've upgraded you to a King Suite!", which was in fact a downgrade for the first night and had no bed for our daughter, and what we had actually booked for the remainder of our stay. When we explained this, they quickly reassured us that our Junior Suite room was still available and there would be no problem. Flash forward 24 hours when we were checking back in to switch rooms, they apologized for the confusion the day before and told us that they were upgrading my husband and I to their very best King Suite with a balcony overlooking Madison Ave. with a view of the Library. Their ONLY balcony room. Definitely a major upgrade for a minor mistake! Oh, and they even delivered a free bottle of champagne. :)
I love good customer service, but this hotel is wonderful in so many ways. From the complimentary breakfast, to the complimentary wine and cheese in the evenings, to the great rooftop bar and deck. I think anyone who appreciates the personalized attention of a boutique hotel would love their stay here!
hotel reviews