Our flight to Charlotte was delayed due to weather in Charlotte. The pilot and flight attendants told us there was going to be a minimum of one hour delay and probably more. They never advised us to check back every 15 minutes like they are supposed to do as I found out later. We went to get something to eat and when we came back in much less than an hour we found the plane had left without us. It also left with our valuable instruments we had gate checked! We finally convinced the customer service lady to please have somebody meet the plane and store the instruments until we could finally get there. The return trip was no better as they cancelled us from the return flight because we had missed our original flight from Phoenix. We had to fight to get back on the plane. The return flight was no better! If you fly US Air be ready to hear "We are so sorry but your flight has been delayed because of 'insert reason' and we will get you in the air as soon as possible". I heard this so many times when I was stranded in the airport in Phoenix. The flight attendants don't really care either and the whole company seems to display this kind of attitude.
airlines reviews