Kathmandu to Perth via Kuala Lumpur. One of the worst airlines to fly with which has zero customer service. The passenger next to me who had a very limited English was asking for water and the lady denied to provide water. I offer her to pay by my card and she told me she doesn’t have authority to take the card. My friend and I made a formal complaint to the authority of Malindo in Perth with the hope that we will get some feedback but they didn’t feel any importance to reply us.
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