So I ended up at the Imperial Palace because Bill's booted us over here because they were having \"plumbing problems\"\n\nWe drove for half an hour to get here from Bill's (a 5 minute walk) thanks to some A+ directions from someone at Bill's front desk. \n\nWhen we finally got to the IP I waited for about 10 minutes to check in. We made it very clear that we were unhappy with being kicked over to the IP and asked if there was anything they could do. We talked to a manager, who was actually very friendly and understanding. He ended up upgrading us to a room reserved for Diamond Club members. What special amenities did this \"upgraded\" room have? A coffee pot.....thanks......\n\nLet me just say that the IP was nothing short of awful. I mean, it got the job done (as in, we weren't sleeping on the street...which might actually have been cleaner), but the room was dirty, TERRIBLE lighting (how are 7 girls supposed to get ready in a room with 2 dull lamps?), we had to wait about 5 minutes to get on the elevators, the staff was EXTREMELY rude and unhelpful. After waiting 20 minutes in line to check out, the woman at the front desk checked out someone else by accident instead of us. Meaning that those people would have been kicked out unexpectedly and we would never have been checked out and had to pay extra. Good thing we figured out what happened before we left...\n\nAnyways, the reason I am giving this a 2 and not a 1 is because it was somewhat, sort of, a little bit okay. Yes, it was dirty and crappy and awful, but that's okay. It's in the middle of the strip and you never really spend much time in the hotel anyways in Vegas. The thing I was most upset about was the customer service, or lack thereof. If the people I talked to would have been more friendly, competent and caring, then my experience here would have been a lot better. All in all, this place is grungy but gets the job done. But I won't be staying here again....
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