I've read a number of the reviews on this hotel both before we went and once we'd returned and I'm surprised at some of the less than positive comments as our experience was absolutely delightful.
The staff were ever friendly and helpful regardless of the time of day (or night). Never did I feel like I was intruding on them. Similarly, the consierge was incredibly helpful and arranged all sorts of things for us including a great birthday surprise for my girlfriend.
The room was very clean and incredibly comfortable. We had one of the bigger rooms, but I will agree the bathroom was a little squashed in, especially the position of the toilet. A minor niggle as you don't really spend all your trip in the bathroom. One thing to note, which seems to be a recurring theme, is the lack of any in room tea/coffee making facilities which I think was on purpose to make visitors use the 24 hour market in the lobby. Sometimes though, a trip to the lobby for a cup of tea in the middle of the night is not something you want to do.
The hotel was in a great location with quick access to a number of tourist sights.
If we were to return to NYC we'd definitely make a point to stay here again. Can't recommend it enough.
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