My initial impression of the hotel was not great, but I was willing to keep an open mind. When I arrived, the doormen? came rushing over to the limo driver and asked if he can take a client to somewhere before I got out of the limo. The driver politely asked him to wait until our transaction was finished, but the guy kept on badgering him. To my surprise, there are no help with luggage, you roll your own luggage to check in.
I'm curious if the bouncers and doorman are one and the same; if so, do they help guests with luggage? Upon departure, I had to ask the doormen to 'please open the door' for me while I rolled my own luggage out.
Out of my 5 days stay and multiple taxi trips, I was offered help ONCE to get a taxi.
The room is overpriced compared to the services offered. The maids are on auto pilot; a few hooks from the bathroom curtain came off so I left it on the side of the tub, it was there for 3 days! Nothing was done, the curtain cannot close properly, I'm wondering if the hooks are still sitting on the side of the tub.
I must say most of the workers are courteous, compared with other New York hotels in similar price category, this needs improvement.
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