I was travelling alone to meet my husband and so treated myself to premium economy - well that was a mistake. I have travelled by other airlines to Sydney in economy and they were by far better than this awful flight. My seat would not recline or foot rest extend on the long leg of the flight and an attendant had to manually move it but not very far. This disturbed the gentleman behind and so I did not ask again for her to try. Prior to landing I was asked to move my chair back to upright as slightly out by another attendant and when I said it would not move she told me to 'chill' - very patronising. The gentleman behind me confined that I had a problem with the seat. I did not say anything to the attendant at this point as I had another leg to travel and did not want any unpleasantness at the next check in. I wish I had now because Singapore airlines say that there was nothing wrong with my seat!!! I of course wanted to sit upright for 13 hours and pay over 3 times as much for my seat - who wouldn't. The second leg on changing planes worked effortless so I know it was not me. Singapore airlines have very poor customer service and some of the most surly attendants I have ever met in my many years of travel. I will not be booking through them every again - believe me Emirates and Cathay economy is far better at a fraction of the price. I booked through Trailfinders who did little to help me in this matter either.
airlines reviews