What the HECK SnS??? You totally let me down today! Being the \"Yelper\" amongst my friends I convinced a group to wait in line for an hour to be one of the first to try this hot new place....and you made me look so bad.\n\nDowners:\n\n1) They forgot our shakes and brought them after our meal was served and almost finished\n2) They forgot our order and we had to hunt someone down to get it put in.\n3) Everything was wrong on everyones order except one burger. YIKES! No cheese, no bacon, forgot to take the onions off... disaster! When we asked for the cheese the waitress put a cold slice of cheese on the burger and brought it back. WTHeck.\n4) When the manager came to the table he was not at all concerned about all that went wrong with our experience and did not want to take care of us at all. Finally he suggested giving us our shakes for free (the ones they forgot to order and brought after our meal) Really??? \n5) The meat in the burgers were really small, nothing at all like the photos. It similar to the size of the kids meal McDonalds burger. Disappointed for sure!\n6) There is no bathroom in the restaurant and you have to go out to the casino to go..if you have too go :)\n\nSome Pluses:\n\n1) The shakes were awesome - once we got them :)\n2) The taste of the meat in the burger was really good....just really small....\n3) The hostess at the front had the best guest service. She was the one who noticed that no one had brought our food or shakes out and rushed around to make it right. She was awesome and should be manager!\n4) Price - the price was decent. They even had $4 menu that gave you a burger and fries for $3.99. Thats a pretty great deal!\n5) I love the South Pointe and think it is a great idea to have it inside the hotel.\n\nOverall - this place has nothing on In-n-Out. Not worth a hour in line wait at all. I might give this place a second go in a month or so and see if anything has changed. I totally understand that bumps have to be worked out in the beginning but as of now......not impressed. \n\nSteak - n - Shake.....I'm still not over what you did to my good name today...not yet anyways.
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