I checked in the hotel around noon and they were really nice and I paid for it using gold passport points. I live in Houston but had an early flight and needed to be near the airport. Around 10:50 I called downstairs and asked if I could get some nachos and they responded that it wouldnt be a problem. I went down 15 later and they werent ready and the girl came and applogized. She said Ill make them and bring them to you. SHe brought me a cup of cheese and chips and sourcream. About 10 later I get a guy asking at my door for payment of my room. I was confused and said I paid for it with points. Long story short they asked me to leave cause they said i didnt pay for room. It was late and I told them i needed to go to atm to get money. I left my belongs in the lobby cause they wouldnt let me have a cart and they were being very rude. I was tired and went over to a friends to get some sleep after not finding my atm card and not wanting to go back empty handed. So I go back to the hotel and ask for my belings the following day. THey tell me that the girl who needs to help me is busy and it will be an hour. I respond ok then I will send my friend to pick it up. SHe said ok. So my friend goes and picks the stuff up but the girl wont give it to him. I called her 4 times in ldays. On the fourth day I called gold passport and told them this story. They transfer me to guest relations in which calls the hotel and informs me I could either go myself the following day or send somebody. Once again my friend went and then he was informed that they had discarded my belongings. I call them while he was there and they tell me they are not responsible for a room I didn't pay for. On a side note they took the points and just gave them back 10 days after asking for them. I lost alot of vauluble things and can not believe they would do this. If anybody can help please email me. Oh btw....I have all the phone conversations recorded dictacting this same story.
hotel reviews