The first leg of our code sharing flight from Dublin was cancelled at the last minute to Frankfurt.
Got an email short time later from Singapore Airlines saying we were booked on an Emirates that night. Retrieved our luggage from another terminal and waited at Emirates counter for over 3 hours until their counter closed as Emirates said they never received authorization for our alternative flight tickets. Told to go to Swissport in Dublin who were great and arranged a hotel for the night. After getting to the airport hotel at 11-00pm we rang our travel agent back home shortly after who said she had to converse with Singapore Airlines for over 2 hours to arrange alternative flights. Finally got another flight home later the next day which went off without any problems albeit a day later. Our previous experience with Singapore Airlines has been great but this flight was incredibly stressful and we had a feeling of abandonment in Dublin due to a lack of communication from Singapore Airlines. Hopefully just a one off experience.
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