Sometimes it is the little things that make the difference. While most hotels of "lesser" stars include in-room internet access at no-charge, the Omni charges for this service. The hassle to get it at "no-charge" was time consuming and in the end did not work. Add to it, the lobby internet access worked poorly if at all. Although friendly, the staff didn't seem too concerned about trying to resolve this.
If you need to use the internet for business or email, this hotel is not for you.
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