We love this Hotel!
Hotel Valencia in Santana Row is perfectly situated and offers the right mix of comfort and availability of restaurants within walking distance. It is reasonably quiet, depending on the room location. We have over the years stayed in the inner courtyard room with the comfortable balcony that allows you to have the experience of enjoying the atmosphere of the outdoors, while enjoying your own privacy..
We had called and reserved a balcony -courtyard room that ended up not being available! We were slighted and unhappy!
After complaining, and with reluctance they upgraded us to a junior suite in room 546 on the 5th floor that overlooked the Maggiannos Park that was buzzing with life, music, and restaurants... They did this but when looking outside at all the back alley facing balcony rooms, it was clear they put everyone else in rooms in the inner courtyard because the other rooms and hotel seemed empty. So they could have met our original reservation by moving someone else to the back alley.
We did enjoy ourselves but frankly, if you can afford the extra 100$ per night you should stay at the Garden Court Hotel in Palo Alto. It is pricey but a completely different class of hotel, guarantee and service.
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