My worst stay at this hotel. I stay there about every 6-8 weeks, always in a suite. I have asked repeatedly not to be given room 225. So when I showed up this time what room did I get – 225. Any other similar room was “not available.” The refriferator was not working. After crawling around on the floor in a poorly lit room I figured out it was unplugged. I plugged the power in – still did not work. Engineering brought a new one and said he didn’t know why the other unit was there – they were “no good.” Next I went for ice. The ice machines on the second floor, the third floor, and the fourth floor were all out of order. There were big holes in the closet wall as if someone had ripped the safe off the wall and no one had repaired the damage..
I hate to leave on a sour note, so I must note that, while Sr. mgmt was unreachable, the front line staff was and always is friendly and courteous.
All in all, it was a distressing visit, and probably my last one. Even though Le Meridien is closer to my business and somewhat less expensive, it is back to the InterContinental for me!
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