Okay i picked this hotel becasue of the reviews and yes it is a good hotel, but be warned that if you check in with a Visa Debit Card - they will put a hold on your card/checking account for about a week for the full amount, I know this is a standard thing for hotels to do , but it would have been nice to know about this before checking in. As for the staff being friendly, i didn't really see it except for the gentleman who showed us to our room (504). The room was clean and okay, they gave us clean towels each day, but never replaced the personal items - like soap; shamphoo. The location was okay, but I like being closer to Times Square. One other thing - there are no hand rails by the steps to the lobby after you get off the elevator / lift and I almost went thru the front wall because of this.
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