This flight was appalling due to the crew inability to effectively manage the situation. This is a 14.5 hour flight with full lay flat seats hence purchased with the expectation of sleep. Unfortunately for 10.5 of the 14.5 hrs I had a screaming child next to me. With ear plugs and noise cancelling head phones I could still hear it. This clearly annoyed others in the cabin and when complained to crews the lack of ability to do anything about the situation was appalling.. No attempt to remove the child to the front or back of the plane was made, simply we shall have a chat to the family?? After the second complaint and brush off from crew was received other travelers hear my feedback and gave the same response.. only after this did the crew physically comprehend they had an issue???
Only to explain we’ll you still have an hour left you can sleep??? Seriously?? Mind you child still screaming in back ground..
I as well as others paid a substantial amount of money to travel in business for sleep and quiet to have to endure this is pathetic! Note that I do understand a family need to travel. My emphasis is on how this is handled.
I have since written to Singapore airlines and the response is one that is quite unsettling.. “Our crew will try to discreetly make the customer aware of the discomfort they are causing to other customers. In saying that, we ask for your understanding that it is not an easy situation to manage. We have had complaints from parents themselves who’ve felt that our crew were interfering in their parenting when they were approached under such circumstances.”
What about the other 19 passengers?? I can tell you after this long without sleep no one in that cabin cares if that parent complains.. Then the audacity to ask for my understanding you had it for over 14.5hrs... You need to take responsibility!
I am about to travel on Singapore Ultra long 19.5hr with this feedback in mind.. not good enough Singapore airlines.
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