When I pulled into the hotel to Valet my car, I waited for 5 minutes for the valet to come over to my vehicle. When I finally exited the car to approach him, he was chatting with another hotel staff member about a sport event. When I went to interrupt I was told to hold on a minute. I took the bags out of my car and waited for an ADDITIONAL ten minutes while the chatting continued until he turned and said, just leave it, I'll park it in a while. When I asked if I needed a claim check, he said "No, just your room number." I was uncomfortable with this (and rightly so, I would learn later) especially since when I exited the hotel 30 minutes later my car was still there with the door wide open.
That evening I scheduled a wake up call with the front desk for 7:30a, as I had a shoot down the street at 8am. I was dismayed when the call came 25 minutes late. When I asked why it was late, the response I was given was "Oh, is it, oops..." I subsequently rushed to get out of the door on time, called the valet to pull the car around and went to check out. When I got to the front desk I returned the keys and gave my information and went to head outside when I realized... I had been checked out of the wrong room and charged incorrectly. When I returned to the desk, the annoyed clerk (like his error was my fault... I gave him my name AND room number) serviced everyone else, then came back to me, taking an additional 20 minutes to correct his errors. Without apology. When I went to valet I noticed my car was not there, even though at this point it was almost a half hour since I called. He informed me that no one told him to bring the car around (although I had called the desk and requested it). Then after 10 minutes of running around he realizes that the valet yesterday never marked my keys and they didn't know which car was mine... Another 15 minute debacle... Which means I had to head up to the desk for the THIRD time to pay for the incompetent valet.
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