Second visit to this hotel. Stayed here in 2009 when my review was positive, but on my second visit I felt things had changed slightly.
Pro's. Great location especially for your first visit to NYC. SLAP BANG in the middle of Times Square so access to taxis, subway, restaurants, fast food and attractions like Tussauds.
Now the con's. When we arrived it was late afternoon and we'd been travelling for 22 hours (& not slept much). Check in was easy but the check in guy wasn't too helpful when we asked if our Jetsave guide was here. No big deal. No one offered to take our cases-which were heavy! So we stuggled with them. I passed 2 porters in reception; 1 with his foot against the wall staring into space and the other too bust counting tips. Chivalry is dead! ;)
Straight to the room and this is when I realised things had changed since '09. The beds looked as if they hadn't been made, full of wrinkles and were dirty in some parts, crisps and bottle top on the floor. Usually I would've asked to have a change of bed sheets but I was so shattered decided against. So I really can't complain just stating here what I saw.
The room just looked knackered, scuffs on most of the furniture etc. I get it's a busy hotel with lots of comings and goings but still people pay the same prices.
No coffee/tea facilities in room but that's not a big deal when Times Sq is in your doorstep! Starbucks outside hotel and a lovely Deli opposite the front door. Couple of Irish bars also.
No free wi-fi - bit old-fashioned for a hotel in the centre of Mangattan surely?! (wifi in Mcds)
To sum up. Fantastic location for Times Square. But if I were to return to NYC I wouldn't stay here again.
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