This hotel is lovely and clean. We loved our suite and the view of the Riverwalk below. When we checked in the staff was very "snippy" and did not want to give me the AAA discount. In order to "see if I could get the AAA discount", the front desk clerk had me walk to a phone across the lobby and talk to a corporate Embassy Suites operator who was holding on the line. This operator gave me the AAA discount and told me to give the phone back to the front desk clerk. I explained that I was across the lobby and not near the front desk. She told me to put the phone down, not to hang up and walk to the front desk and tell the clerk there to pick up the line. I did as she told me, but then the desk clerk could not reconnect with the corporate Embassy Suites operator. This problem cost me another 10 minutes of standing at the front desk as the desk clerk searched his computer to find the information that the corporate operator had just entered. We used our AAA card at hotels all across the country and every hotel in which we stayed (except this one) immediately gave us the AAA discount.
hotel reviews