For the amount of money you pay, the staff could be a little bit more friendlier. Location is ok, not as close to Magnificient Mile as I thought. When it's cold outside, an extra 10 minute walk can make a difference. Also, be careful of surroundings, everyone said it was "safe" to walk around, but a homeless man followed me for blocks before I could lose him in one of the stores...and this was in broad daylight on a Sunday afternoon. Be careful. (and this was right outside the hotel).
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