From my initial phone call to find out the procedure to have my Baby repaired, I was extremely impressed. You see my \"Baby\" was struck from behind by a sweet elderly woman who was happy to accept fault by having her insurance fix it. \n\nBeing new to the Las Vegas, I began my search for reputible auto body shops on Yelp. My search turned up four shops in my very immediate area, so i figured this should be easy When I called other competitors, they were dry, rushed, or robotic. I setup appointments at three other places. One was nice, but overcharging for repairs. The next place was unstructured and had me there 25 minutes past my appointment before they looked at my vehicle, and rudely handed me the estimate without asking for my business. I was starting to get discouraged and frustrated. I refused to take my car anywhere that would not be inviting because I ask a great deal of questions. However, when I called Service King, an angelic voice answered, explained the process fully, and even reassured me that they were willing to take care of me right away, no appointment necessary!\n \nUpon arriving the receptionist/assistant, Nancy, greeted me with the same friendly smile in person that she had in her voice over the phone. She introduced me to David Biggs, who was equally as welcoming and professional. In minutes, he had my damage assessed, estimated, and sent to my insurance liaison by 8am the next morning. It's always the small things that matter to me. I asked David if he could install a pair of new reverse lights bulbs that I had been unable to do myself, and he assured me that he would have the pros in the shop do it, and would be happy to bill separately. \n\nOnce I received the call from State Farm, I dropped my car off for repair. If you have a need and coverage for a rental car, be sure to tell your insurance company to use Hertz. That way you can take advantage of Kimberly's great customer service...right next door! \n\nKeep in mind though, my mind was blown from the world class service and convenience, but I didn't expect a call a few days later from David with a progress report and a promised completion date. So my pick up day came, Very quickly I might add, and I could not have been more satisfied. My car was repaired perfectly and cleaned inside out. And remember those reverse lamps? Well David told me it was on the house, no charge! Please do not hesitate to take your \"Baby\" here. In my estimation, no one else comes close.
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