I stayed in a King Junior Suite for 3 nights. My 6 year old niece was with me for two nights. The hotel is a little out of the way and remote which is peaceful. The suite was pretty and the bedding, bathroom and soaps ect were as great as described on the website. The staff was also great and very helpful. When I explained we wanted to see New Year's fireworks from our balcony they switched our room so that we would be able to see Sea World's fireworks. (Which were wonderful!) The spa was able to arrange last minute manicures (with a mermaid manicure for my neice) and it was a pleasant experience although the polish was chipping by the next day. The outside areas were nice with a semiworking whirlpool, a heated adult and kid pool, a cold pool, and fire pits to sit around or to roast marshmallows bought from the front desk. I gave a lower rating mainly because of three things - room service, the TV system and the lack of a fridge or mini bar. Room service was only open until 11:00 pm (I called one night at 11:02 and they would not serve us) and no light "all night menu" was available. NOTHING was available after 11:00 pm. Not what I expect from a higher class of hotel. In addition there was no fridge or mini bar in the room to store your own snacks. The TV was also a letdown. We settled into the plush bed only to find that the guide that showed on the TV was too small to see from the bed. The font was lite and small and I had to actually walk up to it to read it.. No other guide was available. No info even in the hotel room packet. There were about 20 or 30 basic cable channels. There were no pay per view movies or later night kid channels. There were three channels for kids (Disney, Nick and Cartoon Network) that all switched to teen fare in the afternoon. Nothing appropriate for a 6 year old. I called to see if we could rent a DVD player one night to play a kid movie but was told that service was not offered. So we ended up setting up my laptop for her. It worked but I really expected better for the price. Internet was available - for a fee. It was disappointing as much less expensive hotel chains include internet, fridge, micro and breakfast in the price. And have pay per view movies to lull little kids to sleep after an exciting day (or to just give mom and dad a break!) So - pretty facilities and nice staff but be sure you have ready to eat snacks in the room for late night munching, use your phone for internet access, make sure you can entertain yourself, and don't expect more than your average TV channels. Or less.
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