The people at SoHo Grand were very, very nice, great location, cool bar...But....I'd made my reservation a month early, I requested as high as floor possible away from the elevator-I sent a follow up e-mail to confirm this a week out- I called the day before my arrival.
Then I arrive... at midnight... to find the only room open is the lowest floor right NEXT to the elevator (mind you at almost 600. a night). I take it, I am tired and need a shower- The nice front desk guy named Ben promising better room for the next night.
I get to the room... then things got bad- the bedroom area is cleaned but the bathroom is a mess- it never got cleaned, towels on the floor, toilet not flushed - you get the picture-Yuk. They come to clean I go down to bar to eat- they comp the meal- it is now 1am and I've got morning meetings.
Next morning I hit the breakfast room- I order corned beef hash, my favorite- a greyish bowl of mush arrives- I can't eat beyond the half bite - Tommy, the sweet waiter, brought some scrambled eggs to replace the hash, but then I open the butter foil and there is mold...yeah they comped that meal too...
I get to my new room and the TV dosen't work- yep - just dosen't work- I try calling the front desk and can't get through- go down - line at check in- phones all busy- went and got dinner came back and got the manager- TV got fix- Then I go to plug in my phone charger and they only brought half of it when they moved my things to the new room- at first they said there was not anything they could do- but soon re-thought that went to the old room and got the other half (that midnight guest hadn't arrived yet!).
Everyone always aplogized- and very graciously fixed things- Zoe the assistant manager was embarassed I could tell-
This is supposed to be a first class place- compared to Gramarcy Park at least I could see in the hallways (so dark I had to use a flash light there to get in my room) - and the rooms had good lighting and were laid out well- But I am still on my search for a well located, really good hotel (note I didn't say great- just really good)-
I am sorry to say spending top dollar doesn't get the best in this case-
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