Worst customer service. I have been with them 20 years in total. They supplied me a phone that was a factory defect. I had to send it off to be repaired and they couldn't because its a factory manufacturing defect. The sent a nearly new ie refurbished second hand phone as a replacement. They had told me I could trade in my phone to pay off my contract and get in upgrade and new tariff. The phone they sent wasn't the one I sent. A refurbished one was sent back to me and a trade in price is £18.75.
I have raised a complaint that is taking ages and you can not contact the store or anyone to help when they should replace the phone with a new phone as I'm paying for that in contact!
Will not renew a contract with them sgsin because of the hassle its caused and appalling response
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