This is a very nice hotel in a great location in Chicago.
I arrived on a Sunday night, and was taken up to my room. The room was smallish, though big enough for one person. I asked if there were any complimentary upgrades available. I did not get one, though he did give me a room with a very nice view. I could see the lake and some skyscrapers from the room.
There was one problem with the room. The mattress was terrible. It was very badly worn, and had a very sigificant sink hole in it. If anyone from the hotel is reading this, I was in room 1602.
I was at a conference, and most of the meals were provided by the conference. The food was excellent. I did not have anything substandard, and the salmon was quite good. Most of the meals were buffett style, and usually fish dishes are quite dry. It was not here. Nothing really stood out as fabulous, but everthing was up to a level of a Four Seasons hotel.
The gym and locker facilities are nice, but are starting to show some wear. The lockers are made of wood, and they could use some refinishing. The pool was in excellent shape, though the hot tub has a ring around it. It seems that some type of scum ring has enbedded itself in the coating around the waterline. It did make you want to go out. Though the rest of the facility is kept quite clean, you realized that that wasn't any type of loose dirt.
The only issue I had at the hotel was the use of the pool facilities: I went down to the pool around 8:30, and was constantly reminded that the pool closed at 9:30. After the fourth time of being told this, I stated I know that. This constant reminder started at the front desk and continued until I was in the pool. A minor pieve, but it got tiring.
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