Stayed at the W for two nights during our weeklong trip to San Francisco. We were given a high floor as requested which was very nice. It was a pain to have to swipe our key cards every time we got on the elevator though.
The lobby/check-in/bar area is weird and funky, dark with loud music thumping from the bar. I am 43 and too old for this place I think. We visited The Living Room bar for drinks, which were outrageous. We have the same bar at the Dallas W, and are used to high drink prices, but still thought the prices over the top (i.e. $15 for a cocktail, $12 for a Jack&Coke). Unlike the bar at the Dallas W, this one was not packed, even though our stay was over the weekend.
The room was fine, with a nice shower and Bliss amenities as well as a nice sized single sink. The layout was a little weird but I kind of liked it. I thought the bed was comfortable but hubby could swear he felt feathers or something sticking out making it "bumpy." I woke up the first night with my nose burning and eyes streaming tears so I do think there is down or something in the bedding (I took a Benadryl the second night). I wore earplugs both nights but I don't believe noise was a factor.
The pool and hot tub were a joke. The pool was full of little kids and the acoustics were terrible so every scream was ear-piercing. We got in the hot tub and turned on the jets but nothing happened so we were left just sitting in a tub of hot water with splashing kids. There wasn't much seating around the pool. At the very least the hot tub should be adults-only. The pool and hot tub was a factor in choosing the W for our stay so this was disappointing. We didn't use the fitness area but it looked to be nice.
We got massages at Bliss spa and they were great, perfect for the end of our long trip. My therapist, Dennis, was great. The women and men have separate lounges, which contain tea, water, cheese and delicious brownie bites. However, the lounge area is brightly lit and a little noisy, not relaxing. Again, the hotel having a spa onsite was a factor since we chose this hotel for the end of our trip.
We had breakfast at Trace and service was very good and I had the Chilaquiles which were delicious and hubby had the french toast, with a side of sausage and juice, the bill was around $52.
The surrounding area was a bit dead. We had to walk several blocks on a Saturday afternoon to find a restaurant open or anything to do. We had spent the first part of the trip in the financial district and liked that area better.
Overall, it was just an OK stay, not a hotel I would come back to if I visit San Francisco again.
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