They steal phones through their trade in service. I traded in my iPhone XR in November 2020 and I have not received any money. Their T&Cs say payment will be made via BACS within 3 working days. I’m a month down the line now and no sign of being paid. The live chat agents have been beyond rude and have given me several false payment dates. One even gave me a fake email address to complain to. I made a complaint via phone which got nowhere either. You just get another customer service agent who says they will escalate it. They are ripping people off by obtaining £300+ phones and selling them on without paying the ones who traded them in. This is a crime! But as a corporate company they are getting away with it
company reviews