I arrived at this hotel having read the recommendations from tripadvisor and also having looked at the hotel's website. I was sorely disappointed and wished I had booked the hotel room where other family members were staying at another hotel for $10 more a night. The room was dismal, dark, dirty, not particularly well presented and a world away from the representations on the website. I accept in New York that you have internal rooms but this should be pre-advised and an option given to change. None of the TV's apparently in the Hotel work properly (several of the channels are un-watchable) and the two lifts take several minutes to arrive especially in "rush hour" periods - morning and evening. The one thing I would credit the hotel with is excellent service....it is just a shame that the hotel itself doesn't reflect well on these hard working individuals. Also nowdays to pay extra for internet ($12.95 a day) seems like a real cheek.
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