I never fly with them before, so the only reason I was book with was the open tickets of going back to London. The worst experience in my life. The flight was 9:10pm and it was cancelled at midnight they put on the screen that it is cancelled. No communication, no customer service, no offers food and drink from 11/04/2019 at 9:10pm till the next yesterday we on the new flight on 12/04/2019 at 9am. Staff can’t speak English, shouting at Customers. The connection flight from Shenzhen airport, you will need to go out and back in to get your connection flight. So if you buy stuff in duty-free And put in your luggage and you go over 3kg it cost you €52 for 3 kg even them cancel your flight. I will never fly again with Shenzhen airlines.
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