In my entire life of flying cheap, this is the first airline to ever make me cry, out of frustration and feeling beaten up. Not once, but twice. Booked a trip from Sydney to Fuzhou via Kunming. I arrived at Sydney airport only to find out that my Fuzhou - Kunming has been changed (amusingly and amazingly) to earlier than my flight from Sydney. Talked to service desk, couldn't help, gave me a number to call. Called all the numbers he gave, none worked. Went on Google and called the number online. They speak Chinese in their automated voicing system. I had to get the guy from the service desk to go through it for me. Eventually answered but staff was so slow and gentle (my flight was in 2h). He tried to book my connecting flight 2 days later. I was crying so much, begging him that we have schedules booked and everyone will leave me behind. I don't speak Chinese and I don't know anyone. Finally managed to find me a flight the next morning. Put me on hold. Came back half an hour later saying their system crashed. Told me he couldn't help anymore, and that I have to hang up and call back and go through the line again. It was 1h before my flight and I still couldn't get my flight confirmed. I was crying so much that the guy at the service desk told me to charge some international calling on my phone and then he helped me call the airline in China. They got it sorted out in like 15min. I went through everything, got to the gate and my flight was annouced delay. For the return flight I went to the airport at 4am for my flight back at 7am. The girl at check in counter gave me 5 words of horror : "We can't find your flight" Turned out flight was cancelled (ah yes again) and have to take the one 5 hours later. Fine. Waited a few hours, went to check in again. This time there were 5 other words of horror: "Your passport number is incorrect." Uhm... Sorry? Double checked my booking. My passport was entered correctly. So imagine being by yourself, running around China airport trying to get this sorted when they don't speak English. No, seriously, save yourself the trouble and never fly with this airline. No matter how good their in-flight service is, it can't compensate all the time and emotions I have wasted on this. Never again. Period. I'm cheap but this is way beyond imagination. I am now making sure non of my friends or family is flying with them.
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