Flew into to San Diego, Horrible flight, kids were tired and cranky. We were upset when we got to the front desk because our luggage was lost and we had no idea what to do. A man at the front desk named Dwayne gave us complimentary toiletries and immediately got on the phone to the airlines to help locate our luggage. The next day he contacted me on my cell to let me know the luggage arrived & delivered it to our room. We cannot thank him enough for going above & beyond for our family. The kids loved the pool & we had a wonderful breakfast and cant wait to bring the family back. Thank you to your establishment & staff for making our stay wonderful.
hotel reviews