We were pleasantly encouraged by various trip advisor reviews that this hotel was clean, pleasant, and offered value for money. Whilst it's location, in particular to the Empire State building which is a 5 minute walk cannot be denied, the rooms and service were lacking.
Our room was not clean, we had dirty sheets and hair on our pillows. We requested new bedding and were given 3 pillow cases from a cupboard. No apology from staff, and no one seemed particularly bothered. The reception staff appeared mostly bored, and while they would answer queries, it wasn't exactly with any enthusiasm.
Would not stay here again or recommend.
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