Travelled from Ontario with my teenagers for their March Break (stayed an entire week). Front desk staff was very unwelcoming, unsmiling: We were not welcomed at all, nor bid a good day, on any of the 7 days we were there; they did not look up from whatever they were doing. At day 5 we made it up to our room on the 19th floor after a long day out in the city, only to find our keys did not work. I went back downstairs to learn that the keys must be re-coded at day 5 because there is no way to validate them for 7 days. ??? I then verified that if I had recieved a notice from the night before, or the morning of, I would have been able to visit the front desk, had my keys validated, and avoided the incovenience of what had occurred. I am still waiting for an apology for the inconvenience.... Had to call for an extra washcloth on 4 of the 7 days we were there. 3 of us were registered but only 2 washcloths were left. When I asked why only 2 were left when 3 washcloths were used, along with 3 towels, and it was obvious 3 of us were in the room, I was told that according to hotel regulations only 2 washcloths needed to be left (and 3 towels). I told the staff person that we were not about to share washcloths. I wonder if that means that if 4 of us had been in the room we would have had to repeatedly request an extra towel, as well as 2 washcloths....The bathroom was designed to have only one permanent, fixed door on the shower so the result was the floor was wet after the first person used the shower. Re-using our towels was not an option because they were needed to dry the floor after each person finished in the shower. We received a notice that the hot water was going to be turned off on one of the nights (from 10:00 PM to 6:00 AM the following morning). That didn't seem too unreasonable except for the fact that there was no hot water the following morning as had been promised. Thank goodness we had showered the night before. We would have liked to have showered that morning but had to resort to washing up in extremely cold water instead. I am a runner and had to change my workout schedule and not run that morning because I would have had no warm water to shower with. We were there for St. Patrick's Day. I asked for information on the parade. I was given the correct time and location for the start but wrong information for the direction of the parade route. The parade moved uptown and I was told my the front desk staff that it went downtown. That was a gross error and we could have avoided the inconvenience and craziness of hopping the train on that day to get downtown and could have simply walked over to the parade route from our hotel if I had received the correct information. I am a single parent who was willing to spend the money to stay at a hotel right in Manhatten so my children could have a full NYC experience - for an entire week. I did not get the service I paid for.
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