Maybe during peak season they have it together, but when we visited in October, the kid's pool wasn't kept clean (leaves and dead bugs everywhere) and the fountains and such had been dismantled. The staff was unhelpful, uninformed, and apathetic. Even when we complained about bedbugs, they offered us a discount on our NEXT stay. Yeah right.
We booked the "Family Package" which was to include a movie, pizza, and marshmallows for roasting. The check-in receptionist had no idea what we were talking about, but eventually found us our coupons. However, when we called down for the pizza, the room service attendant told us that they had never seen such a coupon! Same with getting the marshmallows at the front desk. And upon check-out, we noticed that they charged us for the movie!
We look back on our vacation to San Antonio as a wonderful family memory, but the hotel experience kept it from being perfect.
hotel reviews