I recently stayed here (May 2007) with friends & found the hotel nice but highly over-rated. The hotels homepage (spg.com) rates this as a Category 5 hotel & other websites rate it as 4****; I found this hotel to be no more than 3*** at best. It used to be a Days Inn & that shows through out the complex, with broken everything in the rooms including mirrors hanging with 1 screw, airconditioning constantly breaking (& loud), door handles, fridge, all required repair, we had 2 adjoining rooms & neither room was "maintenance free"!
The windows are old & many were broken - some even missing glass!!
I have a real issue too when the hotel advertizes & promotes free coffee & danish/bagels in the morning which being an early riser & a smoker, was welcome while I read the paper outside on a cute little terrace off the lobby, but when I came for a refill was charged $4.50 for a coffee!!! Turns out "free coffee" is only until 6.30am!!!!
The restaurant in the lobby has excellent food, though it is loud being right in the lobby with no walls seperating it.
One thing that peeved us was the advertizing of the hotel's bar which upon arrival was found extrordinarily lacking & appeared to be built as an after thought without any effort in decorating. Also, they don't have a food licence (???) so its all drinking without even a peanut, let alone being able to order appetizers, for that matter we couldn't even have room service bring us something. The hotel's brochure could use a radical editing!
On the PLUS side however, the concierge was wonderful & was able to get my 4 girlfriends into the Oprah Show on standby tickets which really made their trip.
Also the beds were extremely comfortable & the Bliss Spa on premises was lovely with a wonderful staff.
The view of the lake was beautiful but with such a wonderful location you would think this "high end chain" would have spent a little more on decor & quality.
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