I want to highlight 2 pathetic experiences of AirAsia India here; One is the latest one wherein my younger sister was forced to miss her flight when no assistance was provided to her and she was held back by the staff till 2.30 when she had reached the airport at 2.05 PM. No one had helped her by escorting her through the security check. My sister is 18 years old and was travelling to Srinagar, AirForce Station to my sister, I purposely booked AirAsia, because I being a Tata employee prefer Tata products and services and also my sister being travelling for the first time alone, I took the leap of faith in AirAsia. However, rather than getting assistance she was stopped and held back by the staff of AirAsia itself which led to waste her time and missing her flight. When tried to negotiate with the staff they offered her to pay them 8000/- INR for the upcoming flight. I tried to speak to one of the executives over the phone and she rudely responded saying that drop an email, I can't help. I am done with AirAsia India and would definitely make sure for everyone around me.
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