Bali to Bangkok. Overall very much below expectations. On a Bangkok to Bali: delayed departure of 1h. It happens. But then on Bali Airport tarmac, we had to wait 20 minutes for the bus to arrive and take us to the Terminal. On the way back: smooth until you wait 30 minutes for the luggage at the belt. For both cases: no communication whatsoever which is far worst. Staff are nice and smiling. But also having fun, chatting, eating out in the open. Having fun at work is great of course, but not when it goes against service quality. I will avoid this airline in the future.
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