The moment you arrive at The Roosevelt you get a feeling of a large luxurious hotel when you see the lobby, it is huge. It looks very luxurious but as soon as you leave the elevator you already know that you might have been wrong about the luxury.
First of all the ice machine was broken for our entire 5 night stay, we needed to go to a lower floor to get some ice. For a hotel that offers no fridge in the room I have to say that it is quite a mishap to have in the summer not a working ice machine on each floor.
The WiFi was not free, costing 25 dollars a day but there was an employee that said that if you have the iPhone app it would be nullified if you show that at the end of the stay. However, we did not dare to take that chance since it was written nowhere that that would be the case.
The room was alright, we had two double beds for 3 people and they were comfortable however a noisy old air-conditioning might keep you up at night.
I don't think we were staying in one of the renovated rooms, we had a flatscreen tv but it was quite small and the picture quality was terrible but that is perhaps with every hotel.
The bathroom was alright though it seemed to fall apart at some points, some of the porcelain was falling off the bath. The view was on an office-building where the workers can just look in your room which is not that good if you want to sleep late.
My sister and her boyfriend had two pieces of clothing cleaned which costed 25 dollars for just two pieces of clothing which sounds a bit expensive.
The best thing about this hotel was the location which is on walking distance of Times Square and very close to Grand Central Terminal.
There is however one thing I do want to mention which personally annoyed me a lot, the Concierge, he was totally not helpful and though you might expect that he would look for you for some good travel deals I was personally quite shocked that when we asked for transportation to Newark Airport he stated it would cost us $150,- (did not look it up, came immediately from his head as if it was an answer he would always give) which surprised us a lot since we paid just $75,- (including taxes and tip) for the shuttle service to get to the hotel (not operated by the hotel). Luckily we found the number of that service again and got the same sweet deal back to the airport (party of 5 people btw).
But besides the unhelpful attitude of the concierge the staff was quite friendly.
The Mat46 Lounge was really nice, gives a bit of a private club feeling though it is very expensive on the drinks but the view is awesome.
We did not eat or drink anything else in the hotel since there are plenty of better establishments for food around and cheaper ones too.
The closest supermarket is however on 2nd Avenue on 48th Street which is much cheaper than the pharmacy's around the hotel.
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