I stayed at the Hyatt Regency Chicago this summer, and have to say it was quite memorable. Not because of the teeny tiny room, and not because if you compare it to other "4 star" hotels in Chicago, it doesn't stand up, but because of the accident that occured while i was there and their lack of concern because of it.
While bathing in their "1 star" bathtub/shower, I realized that someone had pulled off the appliques on the floor of the tub that keep you from slipping. While stepping out, I used caution because of this, but because it was not a flat surface, and quite wet and slick, I fell anyway. I ended up twisting my ankle. I later called down to a manager to explain the situation, she never apologized, but sent up a security guard to take a report. She couldn't be bothered with speaking to me in person. I ended up missing 2 days work because of the accident, as I do not have a sit down job. I wrote a letter to the Hyatt corporate office a few days later and never heard back from them. They made it obvious to me that they don't care about their guests. I will never stay at a Hyatt again and reccomend the same to everyone- there are enough customer service oriented hotels out there where you should never have to give your money to a chain like Hyatt who apparanty doesn't want to be bothered by their guests.
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