Terrible airline. I had a flights from Sydney to Denpasar and my flight was 5.40pm and i got messages from Virgin Australia customer service it says my flight is cancel and new flight is on 1pm to Brisbane and then Denpasar. Actually Sydney to Denpasar flight were not cancel, they sold my ticket to someone else for more expensive. And they took my flights much cheaper fares and flight time is earlier. Actually to Denpasar ticket via from Brisbane much cheaper then direct flight. And also they rescheduled my flight just before one hour from Brisbane flight. They gave me one hour notice for international flight. They are nightmare, customer service is very rude and arrogant.
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