I was a little worried after reading some of the reviews of this hotel. The hotel is in a perfect location connected to Grand Central Terminal. The lobby is beautiful and check-in was easy with very friendly staff. We had a normal King room on the 18th floor. It was much larger than most rooms I have stayed at in New York and even had a huge walk-in closet. The room was clean and well maintained. There was a safe in the room and housekeeping did a great job every morning. We stayed for 4 nights and never heard any of the noise that other people complained about.
The only negative about the entire experience was their tour assistance. Do not let Christopher gouge you! Every play we asked about was the hottest one in town and tickets were $200 - $300 each. Give me a break! We walked to the theater and bought excellent tickets to three different Broadway plays at face value. He also is less than interested in questions unless you are willing to let him take your money.
Bottom line, this is a great hotel in a fantastic location that I highly recommend and will stay at next time I am in town.
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