This grand old lady needs more than botox - a major refit or facelift is required. They say 15 US presidents have used it and so too, apparently, did Al Capone. Maybe they weren't fussy or the last presidential visit was some decades ago. The rooms are just adequate but tired, decor starting to get shabby. Food service was barely adequate, staff were seemingly untrained (some were on strike and picketing outside the front door,so this could be part of the problem). There's much ado about the 'gold room' and posters saying it was worth a vist. Well, it closed during my stay. Only one elevator for the even-numbered rooms worked most of the time I was there. It's saving grace is its location opposite the park, proximity to downtown (for better food) and the convention centre. Also had hassles withy my bill, just to top it all.
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