The hotel was in great location near Galleria but the problems are the following:
1. No hot water
2. When opening water in the tub, mud came out
3. The fan in the bathroom is soo noisy feels like it hasnt been maintained for years
4. The breakfast is old and not fresh, old bagels (sour) , expired yogurt, the fruit was mostly spoiled.
5. Last but not least Roaches, and this was in February so imagine how it is hot in the summer!
Austin Davis is the worst manager, need to bring someone else to clean up after him, has no sense of hospitality, only there for the money, no sense of treating his customers well, BEWARE
also had to go three times to re program key, totally unprofessional, this is a shame on Hyatt to have a hotel like this. Will be filing a complaint with Dept of Tourism along with Hyatt Corporation regarding this.
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