Sonny has a charming personality. He gets along very well with customers, and they seem to enjoy his service. His sales numbers, in fact, are somewhat impressive. However, he is currently lacking motivation. His coworkers often keep busy by cleaning their work station or catching up on emails, meanwhile Sonny plays on his phone or slacks off in other ways. His mind is clearly not on the job, which is not ideal for someone in his position. He doesn't seem to take his job seriously.
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