My boyfriend and I just spent 4 nights at the Carlton as our base to see San Francisco. The location was central to EVERYTHING that we wanted to see and do. The staff were incredible, catering to our every need, especially mine, since I'm an Insulin dependent diabetic. They ensured that I had a snack on our arrival as we arrived 4 hours late at midnight and I was starving!! We missed the evening wine hour in the lobby as we were enjoying the city too much, but they delivered our own private wine bottle to our room and even chilled our champagne for our last night, when we forgot to.
The staff remembered my name every time and they made me feel like a VIP when I entered the lobby. As a native Scot and a semi native New Yorker, I am used to all levels of service, but the Carlton staff surpassed everything I'd experienced before.
Should we return to the city, the Carlton will be our first choice. The staff epitomizes the title Joie de vivre hospitality!!
Lucy Milne
New York
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