Having arrived at the hotel to check in, we were greeted by a massive hotel lobby filled with people. There was a queue to check-in, with a few check-in counters. When it was finally our turn, the lady checking us in took soooo long for such a simple procedure that the four people in queue behind us had checked in and long gone way before us. Thankfully, she made up for it by instantly signing me up for Hilton Honours and giving us free wifi in both our hotel rooms.
The rooms were alright, I'd have expected more out of HIlton though. They seemed rather old and as though they hadn't been refurbished in a long time.
Everytime we entered and left the hotel, the lobby was always crowded, no matter what time it was. I'm guessing the fact that there was a Starbucks and a bar within the hotel had a lot to do with that.
Parking was a rip-off, and we only found out after we had parked and checked in, that they have 3 different towers, and the room we were in was in a different tower from where we parked. So there was a fair bit of taking one lift down, then having to walk across the lobby to take another lift to the carpark.
In my opinion, no hotel should grow to such a size that its becomes an inconvenience to get around, and your guests feel as though they're just anyone else. It felt very cold and impersonal, but the only good thing was the location. It was walking distance to Union Square and a whole lot of shops.
hotel reviews