I did not have a great experience here. I stay in NY about 5 times a year for work and this was actually the worst hotel I've stayed in there in a long time. Only a few small things made it that way but they were enough to leave that impression.
1) At checkin I was given a room on the second floor. I asked for a higher-up room, but they said 'they are all allocated to other guests.' Other guests who are all more important than me, basically. I have no problem with loyalty programs but they were a bit rude about it.
2) Related: I tried to give my HHonors number and the checkin person said 'you can't get points because you booked through the wrong website.' Again, if that's your policy fine, but her whole manner was 'you are second-class because you booked through a website.'
3) I went upstairs to the room and the noise when the subway went by was incredible. The bed literally shook. I was flabbergasted that they considered this a place someone could sleep.
4) I went back down and asked again to be moved. They then moved me to the 4th floor - where it was still noisy every time the subway went by - but less so, just sounded like someone rolling a heavy suitcase down the hall. Every ten minutes.
The lobby was also a bit dingy; the room itself was fine. But there are plenty of other midpriced hotels in midtown and some are delightful bargains; this is one to be avoided.
hotel reviews