Unprofessional and absolutely rubbish customer service. I ordered a screen repair, and realising the 24-48 hours wouldn't happen when I checked the delivery tracker TO them, which was saying it wouldn't be with them until 6 days after I sent off with their postage label I cancelled.
I asked them to send back and refund me on the 28th September. I had to wait a week to get my phone back so I could take it elsewhere for repair when I was promised that it would be sent back with a 24 hour courier. I was promised a refund on 14th October, which I had to ask for as the customer service person didn't even address a refund. Instead I recieved an email with an invoice for the repair which I already paid upfront anyway, and a confirmation that my phone is being sent back to me (as though they have done the repair, invoicing me and sending it back). Whoever deals with their emails can't compile a professional response whatsoever, they don't respond quickly, and don't address what you've actually emailed them for. I'm taking this further, they're fraudsters.
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