We chose this "motel"(sorry but it is a motel and not a hotel by any strecth of the imagination ) for the great location within walking distance to all Hollywood tourist attractions but have to agree with previous reviewers as the front desk staff had absolutely atrocious customer service skills and kind of made us regret our choice.Very very overpriced at 225+ per night ,not a good value at all.
Room was ok nothing memorable ,a tiny dingy space with old fashioned decor and smelly bathroom(mold under the toilet) but we hardly spent any time in there so i guess it was fine for sleeping.
"Zuly" at front desk was the most rude and arrogant receptionist we have ever encountered in any hotel!She acted like she was being bothered by our questions about the area as she was on personal cell phone calls every time we went to the reception area and all she wanted to do was push us to book city tours and get us out of there as soon as possible.When we asked for a supervisor to report her rude attitude she insisted she was the office manager but I find that hard to believe ,maybe the corporate office at Best Western needs to do more training with the front desk personnel to make it comparable to their other hotels.The evening guy was a little better but not forthcoming either.
Spice restaurant was very pricey for a coffee shop and food was drab,take the time to walk few blocks to hollywood blvd for the numerous restaurants instead.Internet is pretty non-existent even tho' they don't charge for it but its very unreliable and the staff has no idea how to fix it ,they just give you a ph# to call and pass the buck.Cell phones had zero reception and phoce calls from hotel room was too expensive.Noise from street and parking area is irritatingly constant only plus was the decent sized pool which the kids enjoyed.
All in all we were booked in for 5 nights but we cut it short after 2 nights and moved to Sunset Plaza in W.Hollywood which was infinitely better accommodations for just 25$ more each night with the best staff to accommodate our every request with a smile!They had free parking and free breakfast as well which was very appreciated after our unfortunate experience .
I would recommend pay $20-40 extra per night and stay at some other hotel in Hollywood(there are way too many options in this area with free breakfast and parking, checkout expedia or booking.com for best rates )and make it a memorable holiday .....
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