They damaged a brand new bag I checked in at Kahului and I cannot use the telescopic handle any more. When I pointed this out to their representative Val at Seattle Airport he told me I wasn't entitled to any compensation. After an overnight flight I was too tired to push my case and accepted what he said. But when I arrived at my hotel and emptied the bag to check the mechanism I discovered the mechanism at the bottom of the suitcase bent which has now jammed the handle making it useless. This is obviously from damage from poor handling. Their web site freezes regularly and there is no way to even send them a message to claim compensation or take this matter further. Having flown Hawaiian Airlines to many islands in Hawaii and enjoying the warm and genuine friendly and cheerful staff on Hawaiian it was a stark contrast traveling with Alaska Airlines for the first time. Whereas the flight attendants on Hawaiian greet every passenger when boarding my wife and I noticed that he Flight Attendants on Alsaka were too busy talking to each other when we boarded to even greet us! Service on board was also very indifferent and you got the feeling they were just going through the motions until the aircraft got to its destination. Disappointing first experience and maybe no more!
airlines reviews