I am a long time Westin customer. I will not return to this Westin. 9 months ago I made a reservation for 4 nights at the Westin as part of a vacation. In order to get a "deal" I paid it entirely in advance. It was for a room with two double beds so I could travel comfortably with my 14 year old son. It was non-cancelable, non-refundable. It was for a room with access to their Atrium Lounge (essentially a concierge level room with breakfast and a place to "commune"). The hotel closed the Atrium Lounge for which we had reserved and paid for fully in advance 9 months before three days before we arrived. We were given 30 dollars a day credit as compensation. Our double room was not available because a school group of 220 teenagers was permitted to stay over their reservation. So, I did not get a two double bed room. The first night my son ended up sleeping with me - the next three he had a roll-a-way - (not the same). At night there were screaming teenagers running up and down the halls. As a note, we planned this trip with another mom and a teenager who also did not get the room they reserved and then ended up in a room without air-conditioning. All these problems may be an unusual - situation, but after three weeks of complaining I still could not get a response from the hotel.
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