When we walked in to check in the man and woman at the "front" desk were a bit too busy to look up. There was no greeting and no smile which is unusual for the hospitality industry in New York. The room was nothing too special for $289 a night. I've stayed in better hotels in New York for less. The only saving grace was the soap and the bellhop who was the only person happy to be working in the hotel.
We had an unusual request as that we were going to a wedding the evening we checked out. The hotel gave us the standard late checkout till 1 PM. I explained our unusual circumstance and asked if we could have a later checkout. I was willing to pay if necessary (though under similar circumstances at a Hilton in NC for another friend's wedding I was accomodated with a 3 PM checkout at no extra charge). I was told that my wife and I could use the washroom in the reception area. I spoke to another manager whose only suggestion was to pay for another night at a cost of $289. I think $100 would have been a compromise to get the room for another 3 hours but the manager didn't agree.
All I can say is that having stayed at "luxury" hotels around the world The Muse was quite disappointing in servicing the customer.
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