I had to book this hotel for a conference. I figured as a Hilton property it would at least be average and satisfactory. I was wrong. I've never encountered such a horrible Hilton. I tried to switch hotels the first night I was there but there weren't any other hotels in a reasonable distance that was within my company's limit - so I was stuck. There were a lot of European visitors and this hotel was better than the average European hotel so maybe that's a good customer base for them. This was one of the worst guest experiences I've ever had personally.
Pros:
The only thing nice I can say is that I will get Hilton Honors points for the stay
Cons:
1. Room cleanliness is concerning - the rooms have textured wall paper and there were dust bunnies sticking to the wallpaper - gross; there were loose hairs in the bathroom stuck to the towels - gross; there was a wall panel that looks like it gives maintenance access to something for the AC/heating and the panel was wide open - does housekeeping even visit the rooms? I closed it but it wasn't locked so it kept swinging open; the room smelled like mildew; there was no shampoo or conditioner in the bathroom - I had to call to have some brought up to me.
2. They appeared to be understaffed during my 5-day visit. Every time I was in the lobby (morning, mid-day, evening) there was a line at the front desk and only one or two people working. I had to wait over 10 minutes dripping with sweat (and cold from the cold air blowing in from the front doors) to get a new key when I forgot mine in my room when I went for a run. The restaurant was also understaffed. It wasn't busy, but I waited over 10 minutes just for someone to greet me when I finally gave up and walked out. At other times I had to flag someone down to get them to take my order. Then, I felt like they rushed me. I ordered a salad and an entree and they brought both at the same time. So, when I ordered a salad first and said I'd order an entree when I finished my salad I was surprised when they brought the check with the salad and didn't wait for me to order anything else.
3. Food is HORRIBLE - I dined on property frequently because I had work to do in the evenings. I ordered room service, ate at McClellan's, and at TDL - everything was horrible. Food was overcooked then cold when it got to me. When there was cheese it was congealed and looked like it had been sitting around for a while. The bread and butter was the best thing and it wasn't particularly good bread!
4. Noisy rooms - I could hear people in the room next to me talking, watching TV, and their cell phone ringing - which was frequent. Noise came through the window from people outside and there were often people in the halls talking as they went to and from the elevator - which I wasn't even close to. I barely slept the entire trip because of all the noise.
5. Charge for everything - $10/day for the fitness center - which is certainly nothing special. I would have gone running outside except they were having a cold spell and I wasn't prepared to run in 40 degrees. They even charge you to check a bag at the bell desk!!! I've NEVER paid to check a bag at the bell desk, just tipped the bellman.
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