i made a reservation thru hotels.com and when i got to the hotel the man "Julian Gomez" at the front desk said he didn't have it , "sorry, i can check you in but you have to pay in full again ! " , i was very dissapointed as i had showed him my confirmation voucher from hotels.com and clearly said my reservation was paid in full, he completely disregarded the voucher and said "you should call hotels.com to solve the problem" , i responded it is your job to find the solution, i am the customer holding a voucher that says i have a fully paid reservation at this hotel and you should call hotels.com to solve the problem, he was clearly unhappy and unwilling to help.. i have to say it is the most expensive best western hotel i have every stayed at and it has the worse customer service of all , accomodations are ok and the location is excellent, thanks to "Julian" the front desk manager my experience was overall bad, tip to manager:send Julian to a customer service crash course asap.....
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