I was highly disappointed in my visit to Capriotti's this time. I have been here before and thought it was great. Today I decided to take an out of state collegue here after I spoke highly of the place. We got there, and not too many people were there, so we got there just in time. We ordered our sandwiches. Hers pretty much came out right away, while mine still didn't arrive after 10-15 minutes. I noticed the people that came in after us getting their food. I decided to check at the counter and make sure they didn't lose my order. I was told, no, they had a large phone order that came in right before I ordered. I wasn't sure how this could be accurate considering those after me already received their orders. After 7 more minutes passed my food finally appears and I was told \"ooops, they did lose your order\". I open it and the sandwich was obviously thrown together. it had tomatoes on it, that I specifically requested not to have. It did not have the mayo and pickles I requested and it was very dry (due to no condiments). I was embarrassed that I bragged about capriotti's and my guest and I experienced this. We were also late coming back from lunch because of this ordeal.
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