Starting at the check-in desk they asked me for a VISA for a flight between EU member states and not required for my type of passport. Then they told me to go to ticket desk due to an "unknown issue". Ticket desk told me everything was okay and go back to check-in desk. There they told me I had not done my online check-in and had to pay 15 euros for each passenger. I showed them the digital boarding pass, proof of online check-in. They said that it had been undone and that therefore I had to check in with them and pay the 15 euros per passenger. I had to do it otherwise I would loose my flight. They were doing this to each and everyone trying to drop their luggage with them. Never flying with them again.
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