Do not use this airline! Yesterday our flight was re-scheduled 3 times within the hour of boarding time and then cancelled at the last minute. From the Gate, all 10 of us had to go all the way back to the front desk (not the gate reception, they had no clue) and got no good answers from the attendant. Eventually the attendant said it was cancelled due to mechanical problems. I asked why the flight status has not been changed to cancelled on the monitors, no answer. I asked if they had other planes, or is it just the one, no answers and no apologies. We had to find the bags we checked in at the lower level of the airport, they were at another airlines carousel in the baggage claim area. We found them thanks to another passenger that found his all the way at the end of the lower level. We lost prepaid car rental, hotel and dinner events for three days since the next flight we found through a real airline is in 3 days. Customer Service does not have a number to call just an email so that we can get our refund. So far we have paid for two flights now (until we get our refund) and are stuck at home re-scheduling rentals, hotel, activities and also our work time off (employers are not very happy when you ask for a vacation extension). Horrible horrible service.
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