This place is all that is bad about KL, from the rip of taxi agent at the entrance, to the service, to the meal.We went for the evening dinner, 2nd seating, place about 40% fully, not bad. feels like your entering a stadium when you first arrive, here you wait for the elevator, before going to a holding area. Place feels and looks like a cafeteria, (what a change from back in 2004). Food is shockingly bad.Best thing about this place is the fact the owners are being robbed blind, in a scam seen all over the world, both in the restaurant and at the entrance for tickets.We had booked 2 tickets online, when we arrived we collected the tickets, I noticed later that one ticket was correct, while the other was a ticket from the first seating, in other words, half the money I paid, went to the staff. When I asked for the bill, the male server asked how I wanted to pay, I asked my wife cash or C/C, to which the server suddenly replied "Oh the credit card machine does not work, you can only pay cash"So we say OK cash, the bill comes, without the drinks, (Food only) we only had water to drink. I decide to pay with dollar not ringit, at which point I am informed of the exchange rate the staff use, (Very Bad)So I say, OK I will pay by C/C and proceed to the payment counter and give her my card, at which point she swipes it and completes the transaction, no questions or comments, no mention of the c/c machine not working. Now as I work in the hospitality industry these scams are not uncommon, esp the entrance tkt scam, (look at what happened with the Eiffel Tower Paris few years back) The issue is, when I was there, I did not see a single manager or supervisor, the place is sliding fast which is a real shame, as this could and should be one of the best places in KL, moreover it is not cheap. If you go, you will most likely be disappointed, unless you only care about the views, which are nice.
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