I recently flew on Jetblue from Florida to Providence and due to a glitch in reservations I had no flight booked just before check in the day before. I called Jetblue and they immediately fixed the problem and made sure I flew back home on June 22nd. The customer service rep was so concerned for me she got her supervisor online to help out. My flight was great. I used to be a 20 plus year Southwest Airlines frequent flyer, but due to the cancellation of direct flights from Providence RI to FT Lauderdale Florida I ditched them and have now been a loyal member of Jetblue for the last 2 years. As a frequent flyer of 12 flights per year I also have had a few delays, but were very far inbetween. I noticed that most of the complaints came from casual or vacation planers who are already under an incredible amount of anxiety and stress that comes along with travel. One of the best things for me about Jetblue is the InFlight entertainment that is in each seat rest. Otherwise the flight would be very boring.The snacks and drink selection is always great and the flight attendants are always helpful with whatever you need. As you read reviews that are negative please take into account these people are not regular travelers and expect everything to be perfect in this very time consuming and messed up world we all live in.
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