I found a good online rate at the BHH website for what I had read was a top-notch hotel. We were looking forward to a wonderful multi-night stay during our trip to Boston, but when we tried to check in at 9:30pm, the manager came out to tell us that they were overbooked and there was no room for us there. GRRRR! Now, if I was traveling by myself, I would have been mildly irritated, but I had my spouse and 3-year old in tow and this did not go over well. On top of that, there was a terrific thunderstorm going on at the time and we had to navigate through unfamiliar streets in the dark during pouring rain. The BHH found us a room a few miles away, in a very inconvenient location for our sight-seeing purposes. Managment of the BHH said that this rarely happens, but the desk clerk at the replacement hotel said that it does indeed happen with the BHH with regularity.
Another couple checked in after we started to walk away from the front desk of the BHH and were given a room key. At this point I was irate. The BHH desk clerk told me that the couple was part of a wedding party who had a guarantee on their rooms. Well, I had given a credit card number when I booked my room as well. Had I not showed up, my card would have been charged anyway. How is that not a guarantee on my end? My only guess is that because I got a very good rate via the BHH website, the hotel decided that I was a good candidate to give the boot to, in favor of a guest who was paying more $$.
I've never been denied a room at a hotel before, whether the Ritz or Holiday Inn. If the BHH had decided to put me up in a comparable hotel, I'd probably be less perturbed, but as it is I am livid and would never, never try to stay there again.
Since it appears to be a regular policy of the BHH to conduct themselves in this manner, then Traveler Beware!!!
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