Had priority boarding and extra hand-luggage booked (that means: 2 pieces, 1 with 8 kg, a 2nd smaller bag with unspecified weight) - At airport I was told despite my booking for extra hand luggage I was only permitted one piece, restricted to 8 kg - I had 9,2 kg and was told I would need to remove 1,2 kg - I remarked that since I had booked extra I was Fine with the 1 item rule, but felt I should be permitted a bit more weight. That was rejected. (I had to put on extra clothes) - There was no priority boarding I contacted customer service, asking for a refund. Extra luggage service not provided - no additional weight permitted - no additional luggage in board permitted - no priority boarding provided. Eurowings denied refund arguing that rules can change. I maintained that it is ok to change rules, but in case of no service provision a refund or voucher is in order.
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