My business partner and I stayed at this hotel in March. I think the hotel is fine but lacks any form of true customer service. We traveled on business and only stayed on day. We were going to arrive late and just wanted to head to our rooms and order some room service then go to bed. Prior to our arrival I called the hotel and asked if we could cancel due to the lack of food and beverage service past 9pm, we were told absolutely not & if we cancelled we would loose our deposit. We are both in the travel industry and understand the need for procedures & policies but expected that the hotel could either understand our predicament and make an exception or provide some alternate suggestions. The only feedback we received was no..no..no, when asked if we could talk to a manager Elana (I think that was her name) replied I am the manager and that was that. If the Edgewater continues to treat guests this way I'm sure they will suffer the consequences.
Sincerely - Disappointed Business Traveler
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