Rooms are relatively nice and decor is beautiful but staff is poorly trained and charges appear without explanation. There is a hidden 10$ charge for using the health club (in a $500/night hotel??). In addition, we had three other unexplained charges after providing a credit card for incidentals. When I called I was placed on hold for 25 minutes taling to a supervisor. Is that the way to treat the kind of clientele the Ritz claims to target?
I would advise staying away or don't give your credit card number. Big waste of time!
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