My tenant waited in for 3 hours waiting fo the engineer. The engineer no-showed. There was no communication. The online-status for the job changed to "call aborted". Impossible so far today to speak with a human about it. Automated answer phone keeps hanging up on me. Life is too short for service providers like this. This was in London by the way. I have previously used the service in Brighton where it worked acceptably (not entirely glitch free, but acceptably)
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