Really bad and poor customer service and manage booking system. I had booked two EasyJet tickets for a flight this Christmas from Uk to Spain. I tried to add a selected seat today Nov 26th for one of the passengers, which included an extra large cabin bag and other different perks. Unfortunately, their system when you tried to get one of those selected seats, it does not allow you to continue with the process without buying obligatory another seat for the other passenger even I do not need it. So I decided to contact them by chat to see if they can get me a solution. After expending 30 minutes chatting with the customer service agent, he told me that he can provide me with this service but £5 more expensive than the website price. I asked him, why, and he mentioned that doing it through the website is cheaper. The situation was ridiculous, even though I spent precious time chatting with him, EasyJet wants to charge me more because of their badly designed system. I wished I could do it by the website without expending more time. So I recommend to people to even booked passenger tickets separately and you can manage the options individually or book flight tickets with another company which has a better system, EasyJet tries to get as much money as they can from their loyal customers. But never more, even I was one of the people affected by their famous data breach and never claim anything because I have been using Easy Jet for a long time and always I had good service. But not anymore, I am very disappointed with them and I encourage other people to go for different airline companies. EasyJet never again.
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