OMG...where can I begin? This place should not be called a resort. The only reason I stayed here was because I got a really good deal. But, I would not go back if they gave it to me for free.
Upon check in, we walked into a room that was not ready. It looked like someone was still in it! So, we walked back down to change rooms. Then, in my new room, air conditioning did not work in my room. The maintenance people put a temporary air conditioner in the bedroom with a big silver tube sticking out of the window. This meant that the window remained half open. So, they stuffed wash clothes in the gap to keep the cool air in. There were scraps of silver wrapping falling off. This air conditioner had to cool my bedroom and the living room where my kids slept. It was hard to relax worrying about if they were cool enough...not good.
The carpet in some common areas were filthy! It was spotty and filthy in the elevator. What does it take to just wash that? Also, the water in the pool was filthy, it was gray.
Finally, we were told that the fire pits would be on at 7:30pm, but they didn't light them until 8:20. It was really lame to wait. Then, the maintenance guy showed up, but he lit the empty ones first, and the ones where people were waiting we're lit last...lol.
The people who work here are clueless and are not customer oriented whatsoever. This place is going downhill, and probably has financial problems because they do not invest in the hotel, does not train their staff properly, and is not service oriented.
The only good thing was the big bathroom and the jetted tub.
Do yourself a favor, go somewhere else for relaxation.
hotel reviews