As a Hilton Honor member, my wife and I decided to stay at this hotel prior to our departing flight. First of all, the underground hotel parking had a problem with the height. We drove an SUV into the parking, but the automated gate sent out an alarm and won't let us into the underground parking. we then went back to the valet area to inform them about the alarm. The reply that we got was just to ignore the alarm and the gate will open. We went back into the parking and the alarm sounded for a while and then the gate opened. It was quite annoying.
For check-in, since we did not book directly through the hotel's website, we were asked to show our printed reservation (from Expedia). Note that you cannot check-in without a printed confirmation if you did not reserve via their website. I think this is the norm since it happened to me at other hotels before.
The room was ok but the walls were very thin. My wife and I didn't have a great sleep since we could hear noises in nearby rooms throughout the night. The hotel should have separated guests into quiet zones. Wasn't a good experience at all. At a 4 or 5 star hotel, this should not have happened.
You could get a better deal nearby. Wouldn't recommend this hotel for those wishing to have a pleasant sleep before their departing flight. The only good point is that it is conveniently located very close to LAX.
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