Overall our stay here was great, however there were some negative moments that I will discuss in a moment but first the positives. The staff (bellboys, maids, front desk) were extremely friendly and helpful. It was obvious that Embassy Suites worked very hard at customer service. The breakfast was great and convenient especially if you have small children. I loved the elevators and how fast they were. This is a large hotel with many floors and the speediness of the elevators made it so that we didn't have to wait hardly at all. There were a couple of negative things for us though. The drawers in our room had large potato chip crumbs in them which my wife cleaned up first before we could use them. The door handle to the bathroom was extremely lose. The soap dish in the shower was hanging on by a thread and could fall off at anytime. Also, there was a visible excrement stain inside the toilet when we arrived that again we had to clean before we felt comfortable. So, with that said, the overall experience was great but greater attention must be made to the maintenance and cleanliness of the rooms. I would stay here again and give it another chance.
hotel reviews