We were a little apprehensive after reading some reviews but couldn't agree with some of the bad comments regarding service. The front desk were very good as were the bell hops. Early in the week we had no problems with the elevators but I have to say that closer to the St. Pats weekend, they were slower. We were on the 5th floor so easily walk able. The room we had was large especially for New York. Two double beds in a corner unit. Beds comfortable and clean. They have made some renovations to the room but the bathroom definitely could use some work as the grout in the tub was covering over moldy previous grouting in a roughshod manner. To be honest all the bathrooms probably need upgrading which would cost thousands and put the room cost up accordingly. We were able to overlook this. The noise at night from road works going on at different hours of the night was pretty loud. My daughter wore earplugs and was unaffected. I would wake up but was so exhausted from our days adventures I went right back to sleep again. Based on this experience I would stay here again - probably not for the more affluent traveler but as long as the bed is clean and the daily room service is fine, I'm happy. Our focus was New York and being so close to Grand Central station was a bonus. Everything was walking distance including the better restaurants - you just had to walk a little further.
hotel reviews