Our room was very good and the front desk staff very friendly and helpfull. The location is good for the Back Bay area but quite a long walk into the downtown area. What annoyed us was that on check out I requested a taxi to be called. The bellman asked if we would prefer a hotel car instead for $35. I politely declined and said a taxi would be fine. He then persisted stating how much more comfortable we'd be in a hotel car as opposed to a taxi. Again I declined the offer and requested a taxi. He appeared quite annoyed by this. We then exited the hotel and the doorman said to us, "so you've got the hotel car folks". Again I declined and requested a taxi, which the doorman then summoned for us. I think three tries at getting us to use their hotel car was over the top and actually quite rude as I consistantly declined. The eventual taxi cost, $20 with tip. And we were quite comfortable.
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