I was booked into this hotel for a business trip to new york and was supposed to be there 5 nights. I arrived to the hotel to find a line of about 30 (yes 30!) people waiting to be checked in. There were only 2 reception clerks present and although several guests asked the manager to find more staff, none were added. Then the room I was given was possibly the worst room I have ever stayed in - dirty, old everything, no internet service avaiable and $399 a night! Needless to say, i got on the phone with my reservation agent and had my reservation cancelled that evening and moved to another hotel When I went down to the front desk to check out the next morning, the reception clerk was completely blase' about the early checkout and informed that it was not a problem since 'it happens all the time'. I can see why!!
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