I flew from London Gatwick to Cape Town on MT2608. I have never had such an uncomfortable and unenjoyable flight before as this one. My seat was broken for the entire flight, meaning I couldn't sleep at all, my request to change seats was ignored until I was finally told that the flight was full and that I could have a free tonic water as a goodwill gesture from them. Following my outbound flight, while trying to discuss the issues I experienced flying out, I learnt more about the ridiculous rules and regulations that Thomas Cook Airlines practice which have been designed to ensure that the customer has absolutely no rights or satisfaction - complaints are only responded 28 days after they're sent, and you're subject to their T&C's no matter what the incident was that occurred. I would warn anyone who expects a certain standard of comfort or respect while travelling long distances to avoid Thomas Cook Airlines wherever possible.
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