This is my second review of this facility. I have stayed here four times this year and many times in prior years. This used to be my Hotel of choice in the area. The quality control in the Hotel has deteriorated, particularly in the housekeeping area. The issues are as follows:
Four out of ten nights we did not get service. Housekeeping claimed the "Do not disturb" sign was out. That is true on some days, but never past 11 am, other days we left early and the sign was not out at all.
Limited dusting and vacuuming during the entire stay.
Hallways were not vacuumed during our entire 10 day stay.
The Hot Tub was cold the entire time.
Hallways very hot - Management said they are waiting for parts for HVAC system, but this has been an issue during our past three stays.
Motion Detector in the room turns air off/down when not in the room. This causes a very hot room when returning at the end of the day and also in the morning, as the motion detector is above the entry door and it sees no movement during the sleeping hours in the bed rooms.
Finally, we had uninvited guests ten minutes after we checked in, as our room was assigned to a second family. We did not have our chain in place, so they walked right in.
The Hotel still has many good points, like location, the size and the lay-out of the suites, The friendly service of the front desk staff and good coffee.
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