Arrived on redeye at 6 am on Sunday from LA. Booked the room with arrival day of Saturday because needed to get rest before a busy Sunday night in the city. Called in ahead and requested late check in, specified that will be there around 6 am. When we arrived, at 6 am, the room was not ready and the attendant, Paya, I believe was her name, said we have to wait 30 min. What?! Why?! It should have been ready yesterday at 3 pm. The woman had no explanation. She was very rude and unprofessional with no tact or customer service skills. By far the worst treatment I have ever gotten from anyone. When I told her this she calmly said - go complain to the manager. People like her have no business in customer service. She ruined our whole experience at Ramada. We ended up waiting a lot longer than 30 min for a room that we paid for since 3 pm the day before. Unacceptable!
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