Manado to Singapore with SilkAir in October 2018. Singapore Airlines may be the best airline in the world but its customer service is surely the worst! I called the customer service on 2 different occasions. In both occasions, it was not long until a representative picked up the call, but soon after I shared my enquiries, I was asked to wait for unreasonably long. And while waiting, I was put on hold. In the first occasion, I was put on hold for 46 minutes. Today, I was put on hold for 22 minutes when the whole call was 27 minutes! I wonder what took them so long to find my reservation. Lesson: Never ever call the SIA Customer Service. You may have saved some time by going to their office instead. I have done it a few times. The SIA office is far more efficient than the customer service line.
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