I got a great rate on a website and decided to stay here for the night because I had a big project for work due and needed some peace and quiet away from the family. The first room I was sent to did not even have a room number on the door. I cautiously inserted my key and discovered that it was indeed the correct room. However, within 10 minutes, I had to call the front desk and request a room change because the sound of the air conditioner units on the roof were literally SHAKING the windows. They moved me to a room down the hall which was unfortunately a connecting room. I did not want to be THAT person so I just dealt with all of the noise coming from the connecting room. I settled in to do work and watch a movie. But the entire movie system was down. So much for that idea. I tried to order Room Service and was placed on hold for over 5 minutes. I had to call the front desk and have them place the order. The food was very good but there was no tray left so I had to place the plates outside my door. Not exactly sanitary. Then I wanted to order some cookies for a late night snack. I called down to room service (which is the hotel restaurant) and was greeted by perhaps the rudest room service person ever. She told me it was loud and I had to speak up. And when she still couldn't hear me she copped such a b*%chy attitude and proceeded to either disconnect me or put me on hold. At that point, I hung up and called the front desk. They were very helpful and placed the order for me.
The room is okay for the price. Do not get an adjoining room. Much too noisy. And the Room Service is horrible. They charged me an 18 percent service charge but never told me - nor was it indicated on the receipt. So I ended up double tipping. And not having the movie service definitely was a negative.
The front desk staff was very helpful. But they could not erase the awful customer service provided by the Room Service staff.
I often stay at the Palomar on the Westside which is another boutique hotel. Similarly priced but SO much better in terms of service and amenities. Needless to say, I won't be returning to the Orlando.
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