If you are a Hilton Honors member with any status, and you're looking for a Hilton, this isn't it.
Pros:
The hotel is well situated 5 blocks from Penn Station. The elevators are fast. The staff is pleasant. The shower had no flow restrictor. The rooms are new and clean.
Cons:
The room are small, you can't sit at the desk and see the TV.
The blinds are pain to work.
The staff missed a wake up call.
The hanging wardrobe isn't big enough to hold anything. There is no closet in my room. The ironing board is a toy.
The lobby is really small and quickly crowded.
They have a bar at the top floor (no noise issues) and they tie up one of the three elevators for the bar, leaving you to wait a minute or two longer for an elevator in the evening
The elevator needs an insensitive RFID swipe from your room key to get up. If you're not quick enough and traveling with others you miss your floor. You see all sorts of people on wrong floors because of this feature. You can't get to the lobby without a swipe, which would seem to be a safety issue.
There is no concierge floor. There is no hospitality room. Why am I staying at a Hilton then?
The breakfast buffet in the dining room looks like Hampton Inn buffet. None of the extensive fruits, pastries and berries usually found in a Hilton.
The elevator cables rattle. It isn't loud but it is enough to be upsetting. My "Gold" profile said away from elevators, so they stuck me right next to one.
The refrigerator in the room is completely packed with expensive vending items. You don't even get a fridge.
The other Hiltons in NYC are much nicer and much dearer.
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