UPDATE IN RESPONSE TO THEIR REPLY: They did finally stop taking payments, but even though the account had clearly not been used for years, refused to refund.
Two bad experiences with this company, one is still ongoing.
I purchased a tablet, the salesman at Curry’s PC World (part of same company) offered me a free trial of the Knowhow cloud storage service.
I initially declined but he told me that it was twelve months for free, and then no payments would be taken, I would have to give payment details after the trial period, so I agreed.
Very quickly I realised that this service was not for me as it did not back up raw image files so I didn’t bother with it.
Rolling forward many years, I noticed a small amount of money taken from my bank - it was Knowhow cloud. I contacted them and told them I did not consent to this and it needed to stop immediately. They agreed.
One year later, another payment has been taken.
This is not a direct debit, they have held onto my card details and run these through as purchases once each year so I cannot cancel this like I could if it was a direct debit. Although just a small, not too noticeable amount, it has now added up over five plus years.
My other experience was with a netbook I purchased for my wife, again from Curry’s PC world. I paid for the Knowhow insurance, including accidental damage.
Some time into ownership, one of my lovely children managed to drop the netbook over the side of the stairs, onto our tiled floor. The screen was smashed and the lid wouldn’t close. We took it to our local branch and made an accidental damage claim.
Some weeks later we were called back to the store - we were handed what I can only describe as a carrier bag full of smashed up computer pieces, it looked like somebody had taken a hammer to it. We were then accused of trying to commit insurance fraud and that there would be no replacement netbook.
I wish I could give less than one star. This company is shocking, if it isn’t already being investigated by trading standards then I am sure it will be soon.
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