I attend a conference at this hotel every other year and have seen the evolution of the hotel over the past 6 years. What used to be a hotel with great service, but inadequate and uncomfortable rooms has become a hotel with really nice rooms, and declining customer service.
On my most recent visit, I was assigned to a Hilton Honors floor. Everything was updated and in excellent working order. Very comfortable. My only complaint about the room was the cost of good wireless internet service -- nearly $15!
On the service side, however, it was quite lacking. Staff were not able to provide helpful suggestions and weren't very responsive to questions. Despite having their famous chocolate chip cookies, they weren't giving them to everyone. I'd also note that the coffee shop has very limited hours. Also, in the business center, it costs $1 to print one page. The fees are very excessive.
This area of San Diego has declined significantly in the past couple of years. Many of the restaurants in the adjoining mall have closed, so if you are looking for a quick dinner, there aren't many options. One thing to consider if you have time is taking the light rail to the Old Town area. Some excellent restaurants to consider.
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