Ordered American fridge freezer for delivery and install, and recycle of old one, advised them on arrival doors would have to come off both, I had already disconnected the old one for them, instead of removing doors they started to try and smash the handles off in my living room close to my PC and TV I advised that they could of just unscrewed them which I then had to loan them a screwdriver but as now bent was no good to unscrew so they gave in and took doors off but I had to also had to get a ladder for them to use, they then brought new one in but rather then raise casters and use the wheels the fridge was dragged over my brand new kitchen floor leaving engraved scratch marks in floor, caster looked like fridge had been dragged outside as damaged and covered in mud as well, also had mud from there shoes throughout my ground floor and also had dog mess left in house which one of them must of trodden in, understand some dirt from shoes can happen but they did not even think to say sorry, 2 of them asked to use loo in house, only one took shoes off so had mud left upstairs as well. The new fridge they then put in kitchen and about to leave when noticed it was damaged, doors also put on poorly - they offered 15% off but I refused this and asked for a non damaged one to be re- delivered, they arranged this for couple days time on Saturday 28th, Had call Saturday morning from Currys service team who said about doing a service call on Kenwood fridge I explained that I was expecting a replacement Samsung Fridge freezer of which they said sorry have no record of that and they would call me back, 2hrs passed no call back so had to leave job and head back from London to the Guildford store, Got told that fridge I had ordered could not be replaced as out of stock until 10th Feb, they had another similar fridge in stock available for delivery next day but was more expensive and all they could do to compensate was offer 10% which considering all the hassle was poor they had already offered 15% off the damaged on if I had kept it so unsure why they could not offer 15% off this other model, they left me no choice as I could not get a refund and shop elsewhere as they could not refund me until they had collected the damaged one left in my house which they was unsure when this would be, AVOID shopping with Currys if you can... Customer service levels shocking - Was meant to have another fridge turn up today which they did turn up but could not deliver as delivery team not trained on using stair assist equipment and don't have it on lorry even though on their system it was down for a stair assit delivery as request by Currys I have now sent all info into Currys so will see how they resolve
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