After reading many of the reviews on TripAdvisor about this hotel, I truly looked forward to my visit that occured this past weekend.
In all honesty, this hotel is new and clean. My room was spacious and had the "basic" amenities that you'd expect. Although a small flat screen TV with poor reception seemed out of place.
In my opinion, though, the most important commodity that a hotel can offer is customer service. The InterContinental falls short in this area. The service during my stay was inconsistant and seemed contribed. When I arrived on Friday night, the key to my room did not work. I returned to the Front Desk and waited in line to ask for a new key. The lady that I dealt with was short tempered and seemed inconvenienced to help me although she finally gave me a key that worked. Later that evening, I met friends in their bar "Rhumba". The place was busy and the service was exceptionally slow. When we were finally served, our order was incorrect and the food that we did get was luke warm. We brought this fact to our server and she begrudgingly reordered our food and after some time delivered it. The following morning I was awoken at 5:30AM because the maid did not turn off the alarm clock from the previous occupant of my room. That inconjunction with the loud noises from the room next door at 6:00AM made for an early Saturday morning. When I spoke with the Front Desk, I was told (pleasantly) that I should have checked the alarm before retiring.
Based on my personal experience, and the price that I payed, I would say that the InterContinental is closer to a *** star hotel and not the ***** star hotel as it portrays itself to be.
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