For those who read my review on the 9th Sept, I am including this update.
On the 9th Sept, I had to travel across the country for business, @4pm my phone was still not connected an so, my client allowed me use his office the Carphone Warehouse's customer services.
Once again, after some wait, I was connected to some in South Africa. However, this time, after going through the security checks, I was told that the home address that I gave was not correct and he couldn't help me.
(rather perturbing asI have lived there for over 40 years).
Having had enough of Carphone Warehouse's non existent customer service, I called Vadafone customer services.
At this point, it was 5:30pm and I have been without a phone for almost 2 working days.
I eventually, talked to a gentleman who after checking Vodafone's system told me that the sim given to me at the Carphone Warehouse store, hadn't been registered to my account and so, wasn't going to connected at anytime.
Even though all this had been caused by Carphone, the Vodafone chap advised me that if I could get to the Trafford Centre before 8pm (1 & 1/4 hours away), he would call the store and arrange to get a new sim in-store and my number transferred to it.
I left a very unimpressed client for a a mad dash across country but @ 7:30pm, I eventually had a working phone......until today......
At 11am my sim stopped working. I went to Vodafone Wilmslow they told me that on the 8th Sept, Carphone Warehouse had, instead of just cancelling the 1st sim, had also cancelled my new contract (apparently, they had registered is as if I have returned the sim within the 2 week period).
Luckily, Dan with the help of the customer service team, was able to save my number of 15+ year by transferring 1st to a pay as you go sim, then once the humber was safely ported to this, to a new contracted sim. However, this took till 4pm due to the logistical workings of doing this I am still without a working phone until tomorrow morning. He also, advised me to write to OFCOM as cancelling a contract without a clients request should be brought to their attention.
All this has cost me 3 + days work, hours of travelling, and many very unhappy clients. All because of one badly run company.
I feel sorry for the employees of Carphone Warehouse, especially the ones who tried to help me in-store because my experience will not be isolated and I can imagine that they have to deal with these issues often. Lack of investment, training, poor technology and a disjointed structure has only its executives to blame.
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