My Mom was recently diagnosed with Cancer and we have the privilege to go to MD Anderson. My parents called this hotel and they gave us the nightly rate for medical patients. My Mom asked if it was okay if we checked out early because things constantly change with Doctors appointments. She was told it would not be a problem. The hotel was very nice. We initially booked the room for 7 nights and it turns out that we just needed it for 6 nights. We found out we would be leaving for home a day early so we went down 2 days before our check out and they again said "No Problem" just check out the morning you are leaving.
My parents go down to check out our last morning and find out they are charging us $5 extra a day since we didn't stay the whole 7 nights. This was not disclosed at any time. They charged us an extra $30 for checking out a day early. It is not about the money but it is the fact they had 2 opportunities to disclose this and they did not. I just don't want other cancer patients to get the same charges that we did. It is pretty despicable that they would treat their cancer patients this way. The last thing they need to worry about are additional fees from the hotel.
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