Not happy at all with the service provided on Singapore Airlines Premium Economy on the A380. I flew on the Boeing 777 from Sydney to Singapore, and then the A380 from Singapore to London. The 13 hour journey was quite a struggle despite spending a significant amount of money on premium economy seats it did not live up to expectation at all!
Felt like we were treated like economy class despite paying a huge amount more. Firstly there was no hot towel or drink before takeoff which was disappointing and would have helped feel relaxed and refreshed before takeoff.
In terms of the seats the leg room was decent, plenty of room to fully extend your legs but the seats were not that comfortable.
In terms of entertainment, it was good had a solid range of movies and shows to watch on board, would recommend to put more than 1 season of tv shows, as people want to binge watch seasons on a long flight. However, really disappointed there was no live sport, I was keen to watch the Premier League whilst in the air but it wasn't available on the A380 which was quite annoying and I was not happy with that. The WIFI was also terrible, it was only available for about 30 minutes of the trip, again disappointing.
In terms of food I was very disappointed, the book the cook is a great initiative with some great options. The food was okay, not the best quality but it was sufficient. However, this is my biggest problem! There was only 2 meals provided on a 13 hour trip. Within a day I would usually eat 3 main meals Breakfast, Lunch and Dinner over the course of 12 hours that I am awake. On this flight you were served breakfast 1 hour after takeoff and then lunch 4/5 hours later. Meaning for the next 6 hours there was no food to eat. I had to ask the flight attendent for a snack, also ate some of the snacks provided but was still starving. There needs to be another substanstial meal before a few hours before landing.
In terms of service from flight attendents it was okay, they came through regularly with drinks which was good, however in terms of amentity kits you have to ask for them, and they were so bad with barely anything in them. It was disappointing. In terms of treatment from flight attendents I didn't feel like I was looked after for the amount of money I paid. If this was economy, I would be pleased, however I paid a significantly large amount of money for the premium economy experience and I wasn't impressed at all.
In terms of toilets we also had to share with economy, despite it being promoted as having our own toilets
Overall it was a very average experience, and needs to be better. I am very disappointed as I had high expectations of singapore airlines and wouldnt recommend it to friends or family unless something changes.
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