Due to Federal travel regulations, I'm limited on cost of hotel, so no Ritz-Carleton for me. Only hotel that could be found near the Convention Center that fit the price and had a room was this one. Last time I was at the Convention Center stayed at Hampton Inn just 100 feet away (which was great BTW). Booked 2 beds, ended up in a room with 1, good thing my young boys don't mind sleeping on the floor. Clean and no bed bugs. Breakfast: cold cereal out of crappy dispensers, cold muffins and bagels (just out of refrigerator), sometimes yogurt, milk, juice, coffee, no fruit or pastries. Breakfast staff sullen and abrasive. Had to ask guy at front desk (long, greased, pulled-back hair) several times for a roll of toilet paper before he seemed to understand-- either English is not his language or he's missing a few IQ points. Housekeeping fair. Our room (109) is located directly over the mechanical room and apparently next to the refrigeration unit of the deli/store next door-- continual hum/vibration the entire stay. But it did have a window to the back alley. Relatively quiet, but most of the guests also looked like they were at the same scientific convention. Never had any trouble with loiterers or the homeless shelter down the block (but I was never out late at night). Had more issues with smokers desperate for a smoke out on the sidewalk because the hotel is entirely non-smoking. At checkout they refused to reimburse hotel tax as is required by Federal travel regulations-- had to get someone from my Federal Agency to call them up and make them refund the hotel tax!! And they treated me like dirt while I was trying to get them to what they are supposed to do. Staff acts entirely too snooty for their own for good-- like I was a total bother and not worth their time or attention. You'd think they'd be grateful to have guests so that they could keep their jobs. Have no desire to ever go back.
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