The only reason we didn't give this hotel one star is because the room was spotlessly clean which counts for a lot.
When we arrived, the desk clerk had no record of our reservation, which was made several months ago. I had brought a printout of the reservation confirmation and when I produced this,
she said "Oh, we aren't a Clarion anymore - this was made before it was sold". (PS - the Clarion logo was still all over the place in the lobby). And this is my problem WHY????????? Because Clarion, a member of the Choice Hotel group, took their whole reservation system with them when the hotel was sold, so the new owners had no way of contacting those who held reservations. The clerk said it was no problem - they would give me the same room at the same price - I should certainly hope so! I asked what they would have done if they had been full and she said they would have "tried" to find us someplace else.
This was our last night in Texas - we were returning our rental car first thing in the morning and wanted to stay along JFK Boulevard close to the airport. We did not need this aggravation. And here's the best part - Clarion actually sent us a reminder of our confirmation
a week before we left home - which was LONG after they had sold this property. What they should have been doing is informing us that the property had been sold and booking us in to another of their properties in the area. This tells us that someone at Choice Hotels is not crossing the t's and dotting the i's, and for this reason,
we will never take another chance again with any of the Choice Hotel line. Our vacation time is too precious to waste it sorting out a hotel's mistakes. There are lots to choose from - Choice Hotels - you really blew it this time!
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