The hotel is extrememly conveniently located near the lake as well as the river. We walked up & down Michigan Avenue, as well as to Navy Pier. Cab expenses were minimized because of the central location, plus we also took buses which were easily available. The view is good, even from the city side. The staff was very welcoming and outstandingly friendly and accommodating, especially at the concierge desk where Demetrious spent a fair amount of time making sure our cruises (river & dinner) would meet our expectations. The public areas are attractive and distinctive; very inviting. We loved breakfast in the LB restaurant - the chef made me a special smoked salmon/cream cheese breakfast crepe - I can practically still taste it! Service was a little uneven at Don Shula's Steakhouse, and the noise level was pretty high, but that was probably due to a dining room full of convention attendees (we were there on pleasure). Our room was clean, comfortable, and very flexible, as we stayed in a junior suite. Bathroom counter was a little small (and it did offer drawers which we didn't use), but that was outweighed by the shower experience, which was spacious and luxurious - nice after a long day in the city! We would definitely visit again!
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