My ill mother was staying there at shelby oaks. She has suffered a collaps walking the restroom prior to having a heart attack.We had to check her out early,when she was in ICU.The Paramedics where called to hotel. When we tried to get a refund for the remaining days, Evelyn or Ebony stated that she has to keep the money for thae unused days, as well as 100 dollars to wash stained sheets from not making to bathroom on time and paramedics working on her. Evelyn or Ebony made a mockery of the lifethreatening situations, by saying in front ot a customer that she should have made it to bathroom on time without collapsing, and Evelyn or Ebony was laughing and talking laod the entire time,while my mother was fighting for her life in Icu.Prior to that event, the toillet was out of order with feces.This emergency was reported more than once.They gave my mother a plunger and told her that her friend can try to fix it with a plunger.No deposit was given back to us. That plumbing problem existed for 1 week.
hotel reviews