Los Angeles to Orlando. Not really worth the money. The first time I flew with them from Orlando there was a 2.5 hour delay without advanced notice. They stated the reason that there was a lot traffic in LAX. I wish they could have let us know earlier, not when we were at the gate. The second time I flew back from LAX. My car seat was missing and then they delivered it to my home later in the week. However, the car seat was broken when we received it. I called them to locate the missing part so that we could fix it ourselves. People that spoke to were nice but they did not do anything to help me solve the issue but told me to call different departments. Finally I was told to call central baggage which is voicemail only department. Called and left voicemail twice but never got a call back. Our car seat is for our new first baby which is designed for use up to 2 years and we could only use it for 2 months. Another thing is that I wasn’t asking them to pay or compensate, I was just asking to help find and deliver the remaining part to us so we could put the car seat together and fix it ourselves but they never contacted us to give us an answer. The ticket was $350 round trip but our car seat-strolller system cost about the same. It’s even more costly to fly with virgin America. I don’t recommend this airline.
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