We stayed at this hotel for 4 nights to attend the Formula 1 Grand Prix, and paid a substantial premium. A shuttle was organised to take us to a pickup point, as the hotel's shuttle is so small. When the shuttle failed to arrive to bring us back to the hotel on the Friday, we were stranded for 3 hours in the dark and cold while management of this hotel couldn't care less. They told us to phone the shuttle company, it was nothing to do with the hotel, even though they had organised the shuttle! On the Saturday, other hotels such as Holiday Inn, Orangewood Suites, Doubletree, Hyatt, Ramada Inn, all sent their own shuttles to pick up their guests. What did Crowne Plaza do? Told us it was nothing to do with them, and left us stranded (about 20 people). We had to organise our own private transport as Crowne Plaza abandoned us. The Manager on duty was incapable of reacting to an unusual situation. He needs to learn that there is more to being a manager than just smiling at guests and asking how they are.
Marquise, on the other hand, was brilliant when I misplaced my airline tickets. He made several phone calls for me, including one to Australia and, when he was unable to receive an email from Australia on the hotel's server, used his personal computer to help me. He was just wonderful, showing intelligence and initiative. Marquise is management material!
Thanks also to Dora for her help and competence..
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