This was my 3rd session at picture people so for the 3rd session I should get the CD. The staff was able to verify my first session, but when it came to my second session she said that they can't verify it even though I had the stamp and the date to prove it. The staff at Arden fair mall did not correctly enter my information when I took pictures there, nor did they write the correct date on my membership card so when I went to take pictures in Henderson, NV at the sunset galleria they wouldn't believe me that I was on my third session. I kept explaining to her why it may not show in the system (my sister made the reservation for my kid and hers to take pictures so it was a different phone number and name) but she would not accept it. I ended up having to call the Arden fair mall picture people on California and I called 5 times. The phone just kept ringing and no one answered. Finally someone answered and they assisted me, but still would not understand what I was telling them, almost like they didn't believe me. They finally understood and I gave my phone to Elizabeth at the Sunset galleria picture people to verify that I had been there on October 4, 2014. Finally I was able to get my CD. Everything was such a hassle that it made my experience turn into a bad one. I did not appreciate the customer service I was given. \n\nThe photographer was great, but Elizabeth in the front was not.
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