We love staying in a beautiful hotel with all the amenities, but when it comes right down to it, the little details are what make a hotel stay memorable. Unfortunately, this stay is memorable for all the wrong reasons. The dome bar is spectacular and definitely worth a visit, but you can do that without staying upstairs. In our first room the toilet didn't flush so they graciously moved us. In the second room the toilet didn't flush, the sink dripped, and the tub didn't drain, so they graciously moved us again. In the third room the shower had no pressure because the bypass didn't work so most of the water was just pouring down the drain and never making it to the shower head. At this point we just gave up and stayed where we were figuring there just were no better rooms. During our five night stay housekeeping never replenished our toiletries, which wasn't a huge issue since we had most of our own but it seemed cheap to us. The sheets were scratchy, the bed uncomfortable, although the pillows and pillow cases were quite nice. In a hotel that's supposedly one of the grand hotels in El Paso we would have expected some updates - nice bedding, a flat screen tv instead of an old 19" tube tv. One thing we really did like was the fact that we could open the windows, even on the 13th floor which was nice for the fresh air. We were also very happy with the service at the restaurant downstairs, and the brunch was fantastic. They do offer free high speed internet access, however it's an unsecure network and my anti-virus software picked up a bunch of worms so don't plan to use it for anything important requiring passwords. All in all, we were pretty disappointed since what we wanted was a comfy bed and a nice, hot shower each morning and this hotel just didn't deliver.
hotel reviews