Stayed at the Whitehall just after the new year. Staff was all very helpful and friendly. Virgina and Julia were both cheerful and went out of their ways to help out with recomedations, because their was no concierge available. Unfortunately, my chats with the front desk staff was frequently interrupted by ringing phones. I travel quite a bit, and have never witnessed anything quite like this. Shouldn't an operator or other employee be in charge of answering phones? The girls at the desk were swamped with reservation calls, and even room service orders at times! With that much going no one gets the attention they deserve. While the staff of the Whitehall is great, their understaffing puts everyone, guests and employees alike, in a poor situtation. I must say there are aspects of the hotel that are charming and it couldn't be in a better location, it does not under any circumstances live up to the somewhat "overly-glowing" reviews. I was treated well and hotel was average and old. I did not feel like a celebrity! I was not Lapping up all the Luxury! Not sure if you have to tip like a mad man or work for the hotel's sales team to be able to write a review like that, but in any event, the hotel is fine, but their best feature, their staff, are over worked and under appreciated. I will most likely stay elsewhere.
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