We visited DC for the first time on President's weekend for my husband birthday. Chose Willard hotel based on its location (almost next door to White House and central to everything) and luxurious details. These two things didn't disappoint us at all. As Ambassador members, we were upgraded to a great view room on the fifth floor. The room was quite ordinary but spacious and overlooked the Mall. We had breakfast in our room every morning. Our table was set up by the window and we enjoyed the view a lot. The food and presentation were good as well. The service, however, was lacking professionalism and was even rude at times. Front desk, belldesk, phone communications. Certainly, not up to the Intercontinental standards. With that said, we enjoyed our stay in Willard immensely. It was a pleasure coming back to our room after all that walking we did in DC. The bed was very comfortable with soft and crispy linens. Would come back there any time. Greatly recommended.
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