Check in went smoothly. We were able to check in early, however because the hotel was completely sold out we were given a smoking room.
The room was very warm and stuffy although the thermostat was sent at the lowest setting.When maintenance arrived and pulled the font of the unit off the air filter was so filthy it looked like it had not been changed for years. The quality of air in the room was very poor. The bathroom was very dirty with only bare amenities. There was 1 bar of soap, 1 bottle of shampoo and no hair dryer. Over all the hotel was not very clean. The chairs in the breakfast area were very dirty. Carpets were stained and food trays left in the hall ways for extended periods of time.
There was no concierge and no one at the front desk could answer any questions.
The quality of this hotel has really gone done hill in the last few years. I have stayed here on a least 6 occasions in the past because of the good location but because of the poor service and the lack of cleanliness I will not return. Perhaps I'm expecting too much from Embassy Suites, but at one time this was a pretty nice hotel to stay at. It appears that they need a major renovation of the rooms and common areas as well as improvement in overall customer service. Hilton should be ashamed.
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