Was here on a 5 day business trip. Picked this place due to location and attending an event at Jacob Javits. The room was quite good and clean. I found the amenities all to be in line with what I was expecting. Size of the room was also quite good and we were high up enough to not have much noise. You could still hear the streets in the background but it wasn't ever present. I believe it was the 20th floor. Like others have commented, the entry/reception area is often quite crowded and the check-in desk usually full. The staff don't really go out of their way although we always did find them pleasant. The elevators are slow too and you end up waiting quite a bit at high traffic times. The breakfast buffet is OK but nothing out of the ordinary. We often found it hard to find seating and ended up outside as most people didn't realize you could go sit there. Thankfully it was still warm enough outside and we enjoyed this as an option. I also found the gym to be OK and you can get a workout in. I was there usually at 5am so it was empty but around 7am it was often also full. In summary, this is a good place and if you need to be in the area and for a good rate, worth trying out. Don't come expecting 5-star service though and beware that when they are busy, things get a bit annoying.
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