I am a Hilton Diamond Member and usually love most Hiltons. This one did not measure up! The lobby is utlitarian and has many obviously non-hotel guests sitting around. The service was attentive and pleasant, but cannot overcome the negatives. One A Tower elevator was out of commission for more than a day, and a foul odor was present around it. There is no lounge (we were told that this was for our convenience!!!!). The breakfast lineup at Starbucks was 20 minutes, the sit down restaurant longer. Rooms - blah. By the way, location is NOT on Union Square - it is several blocks, and many homeless panhandlers, away.
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