What a surprise upon arrival our reservation couldnt be found in their system. Then we were asked if we were already checked in because it showed as that on the status. Shortly enough another Front Desk agent inform his colleague that the room was checked in because we had some flowers delivered to the room (flowers were a surprise for my partner, so my surprise was ruined upon checking in).
No pre arrival letter informing about elevators being repaired. Imagine in NYC only one elevator for the whole hotel? insane waiting time. Service elevator was an alternative but mostly full at all times with carts and employees. Stairs not an option when you are staying on the 7th floor and you are arriving with 2 suitcases. Lastly, maid service was not impeccable. Found some hair on my sink after room being serviced and some cleaning supplies and rags left on top of my sink in the bathroom.
Overall, not pleased with the hotel.
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