I am another unhappy customer. I bought a Groupon as well, and where I love Groupon, they were certainly lacking when it came to offering one for this company.\n\nI too had the challenge that they were \"booked\" and lucky for the other person they only had to wait 2 months. I had to wait 3! I was excited as the date approached b/c as we are a VERY clean household any way, I don't like to do the showers, toilets, or stove and definitely slacked a little the last few weeks b/c I knew they were being \"professionally cleaned\".\n\nYesterday they called to confirm they were coming. I didn't talk to them directly but they left a pleasant VM saying they had 3 girls coming and the window they would be arriving.\n\nFunny enough, I saw the truck outside early. They arrived about 20 minutes before the start time of the window to arrive...and SAT out there the whole time! They finally rang the doorbell 5 minutes after the start of the window. \n\nThree girls came in, seemed pleasant, and asked where I'd like them to start. To me it didn't really matter since they would eventually clean everything. After saying \"Downstairs is fine\" the leader of the 3 said, \"ohhhh, well we are only here for an hour, so we will get started\". I had to stop her...my Groupon was for 3 hours of cleaning, not one. I showed it to her. Her and her girls exchanged some conversation in Spanish (which I only know very little so I couldn't understand them) and then the leader said, \"our boss only lets us stay an hour. 1 girl for one hour, so you get 3 girls for one hour, not 3 hours.\" \n\nSeriously?! And this is after the sat in the car for 20 minutes before ringing the doorbell. So instead of taking out on her (after all, she's just following bosses orders) I asked what there is to do about this. She said, \"well tell me what's most important to get cleaned b/c your house won't be clean in one hour...too big\". \n\nI definitely did a few woosas to keep my composure, and I said, \"alright, please make sure the bathrooms and kitchen get done first, then mop and vaccuum, and if there is still time, then dust last\". And off they went. \n\nThey are gone now and I will say they did end up staying for about an hour and a half, which I'm sure is b/c I was nice and asked if they needed water. They didn't do as nice of a job as they would have in 3 hours, but they did take care of what I asked them to do, and at the end of the day...I didn't have to clean my house so I can't be too upset about it. \n\nI gave this company 2 stars b/c the girls were nice, and really did try to leave a good impression on me. Other than that though, I certainly would not use this company again, especially when reviewing their normal rates. They are way too high.
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