Off to a great start. Old provider disconnected plugged in the new hub turned it on. Doesn’t even power up. Called them first thing 08:00.
We will send you another one, should be with you tomorrow.
Q. I asked, surely you have an engineer out there that could drop one off.
A. No, we can’t do that.
Q. Why ?
A. We don’t do same day appointments.
Q. I am not asking for an appointment, just for someone to drop a replacement hub off.
A. We can’t do that.
My response.
Great, really helpful, you have engineers out there with hubs in their vans and you can’t get one to drop off a working hub to a brand new customer that you have failed, by sending defective equipment too.
My guess is this is probably a returned refurbished hub.
Great, first day of service with BT “NO SERVICE”
Resolved the problem myself. Found no voltage from the power supply, made some adjustments where the three pin plug section clips into the transformer and now I have power.
It goes on, all working except what appears to be some sort of security type issue. My Netgear range extender connects to the hub wirelessly fine. Devices connect to it, without issue. But the hub will not let it connect to the internet.
BT’s response. “We do not support third party products” I explained this is more likely to be an issue with a setting on the hub. But to no avail, there advise was for me to reach out the Netgear.
There technical support staff are about as technical as a nut and bolt.
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