I booked this hotel because it was supposed to be nice, and it's pretty close to the airport. Flying with my wife and kids from the west coast, we wanted an easy end to the long day of travel. This seemed ideal. Plush, close to the airport. We had a pre-paid reservation.
We appeared at the front desk, exhausted. "We have had a problem with our computers today. We don't have a room for you."
"What?"
"We did find you a room about a 40 minute drive from here." Much handwaving about computers. (I suspect they got a lot of last-minute people. So they looked at my reservation, saw that I had gotten a good deal, and decided to roll the dice and sell the room to someone who they could charge more.)
An hour later, they had made the arrangements, supposedly. "Go to the Holiday Inn Select, we'll fax them and let them know you are coming."
We showed up at the Holiday Inn Select in some nasty little suburb way north of downtown Boston. No fax. Fortunately, I had asked for a copy of the note they were going to send. So we checked in, and finally got to bed, 1:30am, with my two small kids.
Thanks, Intercontinental Boston!
They promised to have the general manager send me a note of apology and an offer to let us stay for free in one of their suites sometime in the future. I haven't heard a peep from them.
Thanks, Intercontinental Boston!
hotel reviews