The Good: Great location and very centrally located. The room itself was more than adequate with a nice view overlooking the downtown area. One of the staff was very helpful recommending restaurants in the area. The rooftop restaurant, although serviceable for food and drink, was most impressive for its view overlooking the river.
The Bad: The comically bad internet connection, not to mention being charged an exorbitant daily rate on it. I complained to both the third party vendor supplying the internet service and the front desk manager, Phillip Marino. Both promised to refund the charges due to the unstable connection. I can't tell you how many times we were disconnected throughout our 5 day stay, especially since it was essential to the business aspect of the trip. The worst part is that even despite several followup emails, nothing has been done to rectify this. It's been over 2 months now. Out of sight, out of mind. It's a shame because I would have given a higher review had it not been for this lack of consideration.
The Weird: There were also small things about the room and general facilities that if fixed, would make this a classier establishment. The elevator for one, is quite old and slow. The lock on our door did not properly shut without a workaround (not an isolated incident apparently). The air conditioning/heating system also seemed to be ancient and would make intermittently cranky noises throughout the day.
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