I have been a customer of University Animal Hospital for over 7 years and my dogs stay is the straw that broke the camels back on why he will not go back. Jared in the back was awesome, the only reason for 2 stars, but the reception area was a disaster. I called to make the appointment and was on hold ten minutes, I am use to it, but went thru and gave them all the information on my dog, who has been going there 7 years, and reservation set. The day comes for me to drop him off and my mom's dog and I am waiting for 5 minutes, than I finally get helped and I repeat everything that I told the receptionist when I made the appointment, its like I never mad an appointment. Finally after dealing with the receptionist and needing to get one dogs papers out of my care I asked can someone come take the dogs so I can finish the paperwork, finally Jared was brought out. I continued to argue on if my dog needed the flea and tic treatment, I thought that was in his heartworm mesication, she confirmed or gave up and I was out of there. I get a call the next day and put on hold 10 minutes again as I am traveling, I am ticked by now, go to find out they are asking about my dogs flea and tic treatment again, I was like I don't have time for this. I go thru the whole speech again on flea and tick, go to find out the medicine does not have both, not happy with his vet now. They are going hill quickly. We didnt get a repotcard like we use to but Jared helped me get the dogs to the car.
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