I don’t know why other reviewers are saying it is difficult to cancel it isn’t. You just need to log into your account through the website and not on the actual app.choose my passes and cancel my passes ... NOT difficult. I have been using them for about three years now for TV streaming and have just gone over to their broadband and calls which are excellent and half the price of talk talk who have actually CLOSED their call centre at the present time. Their customer service and packages are excellent. I have recently had connection issue - not their fault- and found the customer technical support team amazing (Luke) answered phone immediately and talked me through the process and problem sorted. Also the live chat is good as are the community help forums.
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