During a 3 night stay at Hotel ZaZa in March I returned to my room one afternoon to find my door open. I had been gone for about 12 hours and the room had been serviced, so I don't know for how long my door was open. I called the front desk to notify them and to also ask for an explanation from either the cleaning staff or hotel management as to why my door was open.
I never recieved a response.
I was concerned and wanted to know who was in the room and why my belongings and my personal safety were at risk. When I completed an online survey from the hotel about my stay I mentioned this incident and once again no one responded to me.
How can I suggest this hotel to anyone? I wouldn't want my wife, co-worker, colleague, anybody to be placed in a compromised situation. My guess is that the door was left ajar unintentionally. But I deserve a response. What if an intruder had broken into my room? What if trouble was lurking on the other side of the door? There isn't any lobby security that asks to see a key before getting on the elevators. Anyone can freely roam the halls at Hotel ZaZa.
Now, the service in the bar was great. The valet guys were great. The front desk with the exception of the person I lodged my compaint with, was great.
I travel about twice a month during the course of a year for both business and pleasure. I visit Texas about 5 times a year. There is no way I would stay at ZaZa again. I have never returned to a hotel room to find my door open for any and all to have access to. They should have looked at the security tapes and let me know exactly who was in and out of the room.
All I wanted was an explanation. I didn't want nor did I ask for a room comp, food comp, etc. We all need safety to be a hotels number one concern.
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