Excellent service throughout.
Check in was smooth and efficient. Initially checked in online and was allocated a mid seat. I was unable to change to an aisle seat. When I asked for this to be changed at Cairns bag drop, I was advised that it could only be done at Changi. When I arrived at Changi, I found their service desk and requested the change which was completed quickly and with a smile.
Very comfortable seats with plenty of leg room as I was in a bulkhead aisle seat. Although seat had a leg rest my feet dangled in mid air due to no footrest and I’m 5’ 2”! Meals were very good for airline food and I was please to see there was lots of regular water/juice provision throughout flight.
Entertainment provision was excellent, especially noise cancelling earphones. Lots of good choice from films to tv programmes and music.
Crew were professional and polite and assisted me with putting up/retrieving my cabin bag from overhead lockers as, again, being short, I had difficulties with this.
I would recommend this airline to anyone travelling in the Far East.
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