A solid 3 1/2 star hotel. They would be a 4 but they're missing some basics. (ala a bathtub in the room, etc.)
Beautiful hotel rooms with very friendly staff but since it's new they have a lot of little issues that you don't expect for $350++ a night. Ie> TV didn't work properly; ordered a movie that started then stopped in middle; check-in computer not working; room keys randomly worked and we had to keep replacing them daily; phones didn't work consistently; 20+ minute hold times whenever you called a hotel department; no iron in room; very limited gift shop; etc.
Room-- The hotel is going for the ultra-modern look where everything in the room is square/very sharp edges that you're bound to stub a toe on or hit/cut you leg. I spent a lot of time in the room trying to avoid jagged edges, sharp tables, corners of chairs, etc. Not relaxing, but I finally moved some of the furniture. The bed was very comfy and you could fully control the temperature in the room.
Bath-- There is no bathtub in the room which is highly stupid for any hotel trying to have some class, but the shower heads were nice and big and shower space is big enough for 3 people. There is a wall shower head and another rainfall type of shower head in the ceiling. Great water pressure. The lighting in the room and bathroom was excellent and bright which I appreciated. (you could set the mood lighting at several different settings) The counter space in the bathroom was plentiful and there is a wall t.v. and phone in the bathroom which was a very nice touch. It had two deep sinks which I liked a lot too. Nice towels, robes and slippers were available.
Free Internet was also a bonus.
Food-- I personally found it extremely annoying that Wolfgang Puck thinks he's so special he doesn't have to offer simple items on the restaurant and room service menu—ie> they don't have ranch dressing or other 'norm' salad dressings, don't offer sour cream with potatoes, no type of steak sauce, and lots of other basic items someone might expect in a high end restaurant because that's "below his standards." (and I'm quoting) So basically he's telling me that his needs are more important than mine as a paying guest while he insults me. I'm not a picky eater but I'm not impressed with that level of business intellect. While his food is good, the menu is fairly limited and doesn't anticipate (or care about) guest's needs. Starbucks had more options than he did and the food was actually good for lunch there.
Clientale- I didn't see an issue with the clientale even though it is all over the place ala clearly a cheaper local crowed mixed in with business travelors, real gamblers, etc. The security level was appropriate for any casino property. (and they were friendly) I'm not sure who the hotel is really for actually-- tourists don't really go to Detroit as a destination; smarter gamblers go to Vegas or Tahoe; it's a not honeymoon destination; the hotel doesn't do any Broadway/concert shows. My best guess is that it's for locals and for business people stuck in Detroit who want to gamble.
Overall the hotel staff freely admits they're a work in progress but if you're looking to fully relax definitely look elsewhere until they get all the kinks out and get it together in a few long months.
Right now they're just a new hotel experimenting on the guests with the level of service provided and the rooms are way too expensive for that. If I were in Detroit I would probably go back but I definitely wouldn't go just for the hotel and/or the area.
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