I'm not one to write negative reviews but it felt right as I had an awkward experience last night. I had ordered a protein bowl and when delivered it was with the forbidden rice. I failed to read carefully that the forbidden rice is standard. I kindly apologized for not requesting brown rice and asked for a new one. The employees told me NO, that per management they are not to redo a rice bowl without charging me the cost of a new one. At 36 years old, I have never experienced a restaurant not catering to the customer's request for a change, never mind a small fast food like place. The fact they stated it was the managements rule was beyond me. Needless to say, I won't be dining here anymore.
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