I was in Philadelphia for a manager's meeting at our corporate office, and was booked into the Airport Marriott for the last night since it offered the convenience of location for my early morning flight. The room and all expenses were to be paid by the company, and all paperwork relating to this arrangement was on file with Marriott prior to my check-in.
Checking in was a nightmare. The man I was having to deal with had a definite elitest attitude problem. At first he could not find the reservation. When he did, he stated loud enough for the entire lobby to hear, that it was done through Travelocity. Found the reservation and then proceeded to ask me how I intended to pay for incidentals and secure phone service to the room. I told him they had the corporate credit card info on file and it would all be covered by that. He asked another man if he knew about it and he said no. Neither bothered to look for the paperwork and signatures and copy of the Amex card. He said I had to pay for things myself. OK. The line's getting longer behind me. I give my VISA card and get my key. Before I turned to go, I asked if he would give me change for a $20 bill. I was informed they do not do that. I was told to walk to the airport and get change there! I walked to my room instead.
When I found it, it was not as nice as one would expect. It smelled, and the bathroom was pathetic for such a high-end hotel.
Since I wasn't quite up to "walking" to the airport to get change for a $20, I realized I couldn't get drinks or snacks from the vending machines, because they didn't give change. So I had to order room service, of which I paid $26 for a small Pizza Hut pizza and two drinks.
My request for a wake-up call was treated in a way that I was concerned I wouldn't be called so I ended up staying awake all night so I could be at the airport at 4:30am. When I did check out, I asked for a receipt, and was told one would be put under my door. Unfortunatedly, I turned in the key because I was at the front desk ready to catch the shuttle bus, not in my room! Never recv'd a receipt. And I'll never stay in any Marriott again. Our company, when they learned of this fiasco, immediately contacted them, and I think we have decided not to make use of their "services" any more. I myself wrote to Marriott and complained, but never received a reply to this day.
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