The average part of my stay:
This is an average property. The 28th floor was showing some wear. My junior suite was roomy and decent clean, though the carpets could have used a wash. It was quiet enough and the bed was comfortable.
Poor part:
The staff was very unpleasant. At check in the young, blond pony tail girl wouldn't give my my platinum upgrade to a suite as promised with the SPG program because the suites were already promised. Contrary to the program rules, she told me the front desk has the power and they give the suites out to people who call ahead. Because I questioned her implementation of the program she put me in a small room overlooking the freeway. I immediately went back down and demanded another room. This clerk was a supervisor. She put me in the junior suite but reminded me it was a junior suite because their suites were already promised (again, a violation of the program rules).
As a platinum guest I have access to the club lounge. The facility is nice (I did have to have my key recarded as the folks at check in didn't do it even after I asked) but the offerings are dismal. The pastry at breakfast was all dry. The coffee machine was nice, but next time I"ll give my SPG business to the Westin and spring the three bucks for a Starbucks.
hotel reviews