This hotel was picked for its airport and area shuttle. Upon arrival we asked if our wedding party could reserve the shuttle for our wedding party and we were told no but it should be available. Hours later when we requested the shuttle we were told another wedding group had reserved the shuttle and it would be unavailable, so we had to pay for cabs. This issue was discussed well in advance of our stay and again early in the day of the wedding.
I requested a room on the Hwy side of the hotel, didn't get it. Our welcome baskets for our out of town guests were not all delivered until I saw them at the front desk the day of the wedding, Guests were all checked in the day before. The hotel did deliver a "romance package of champagne and strawberries" to some of our guests, at 10:30pm at night!
This hotel has good intentions but the follow through is terrible.
I called the manager the day following check out thinking she needs to know what needs to be addressed in her hotel..... I was ignored!
The room was nice!
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