I recently stayed here for one night while in NYC for a business trip. I arrived to the hotel around 11am and they didn't have a room ready for me yet. Not a big deal since check-in time wasn't until later that day anyway, but I thought I would try. They did offer to take my bags and store them until I came back later that day. When I did check-in, the front staff was friendly and even gave me a cupcake. I was slightly disappointed that the lady who handled Preferred members didn't help me since there was nobody in line for her and I had to wait a bit. The room itself was disappointing. It looked like an older room with dings in the furniture, scrapped paint, etc. The HVAC in the room was on the louder side. The room was small, but that is typical for a NYC room. It was clean, so no complaints there. The hotel did offer free wi-fi and continental breakfast. The wi-fi worked well but the breakfast left a bit to be desired. The bananas were a bit brown and the overall selection was limited. I've had better continental breakfasts at cheaper hotels. For what I paid though, I can't really complain.
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