I so want to rave about Snapdragon but my last visit was the defining point for me.\nTo me it is important that unless your customer is rude or abusive, a difficult client is the one you want to please the most because they are usually the ones that when satisfied will keep coming back and sing your praises to the world! I have been getting my hair done at this salon for two years and have gotten mixed results. Prior to my last visit I was debating a switch. The salon is one of the nicest, cleanest, most efficient salons i have ever been to, the staff is so nice and everything about this place is comfortable, hip, and cool. Problem is they have not been able to get my color right. The cut I got last visit was Phenomenal! But, even my stylist admitted that the color we were trying to achieve was not what we both envisioned. I had to go back for a redo which was not done by my stylist, no one wants to go back for a redo but if the redo does not do it then it might be time to look elsewhere. When I went back for the redo Kandi (SP) was nice yet condescending, I know you are the professional yet I have lived in my own skin and hair for a very long time so give me some credit too. She looked at my hair, gave me a bit of a \"you are so difficult\" vibe, turned to my stylist who was supposed to redo my hair but was working on someone else, told her what she did wrong an how to correct it then sauntered away directing another stylist or technician (never introduced to this person so don't know what role she played in the salon) to re-do my hair. The results were no where near what we envisioned yet by this time I did not believe that they would want to hear me complain. I contemplated going back to speak with the owner because they are usually so accommodating, to get a refund on my color but I let it go. I spent a lot of money, $200.00 for cut and color so I do expect a lot. It has taken me a couple of months to write this review because truth is I really like this salon, I just don't trust them anymore to get my color remotely close to where I want it to be. I am now having to research other salons and this is the worst part because I am busy, don't make a gazillion dollars and need to find a place where I can get the whole package. I truly hate this process :(
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