I would rather lick someone’s dirty socks than fly United again. The customer service was absolutely awful. We were two minutes late for our flight that was running 15 minutes behind schedule. We were not even directly told by the service representative that we were unable to get on before they just rebooked us for another flight. No one communicated with us that we could have still gotten on our plane if we didn’t check a car seat. Management was super disrespectful and again not communicative. We would not have minded being rescheduled if we had even been asked or told that it was happening before being handed a boarding pass for a flight four hours later. United airlines wants to stick to the policy that wasn’t on my booking, but has to be looked up on the website to find.
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