For a Sheraton Hotel, I was very disappointed. This hotel seemed like a Holiday Inn Express converted to a Sheraton.
No restaurant and the Holiday Inn Express style eating area was turned into a coffee place where the service was absolutely awful and the attitude came with it.
The Concierge and reception area were very nice and helpfull.
The rental car place in the hotel was efficient. However, after explaining to the rental agent where I was going, he told me that I should get the toll bridge pass for $9.95 plus taxes when my route in fact took me through a $6 (no tax) toll. He ripped me off and I could tell. The hotel reception is also dishonest about rental cars. I had sent an email regarding the $45 fee for parking the rental overnight and they did not answer my email before I got there and in person, they told me that I would have to pay the $45 fee for the rental car to stay overnight. The fact of the matter is that the rental company has parking spaces in the hotel parking garage, so when I came back at night, I parked in the garage and threw away the ticket. You only have to pay for parking when you take the car out. I told the rental agent that the car was parked in their #9 spot when I returned the keys the next morning. I was not impressed with the hotel's response given that the rental company has parking spots in the garage.
The rooms are spacious with a couch and a chair but, they should have put a table and two chairs instead. In order to have a spacious room, they sacrificed closet and bathroom space. The temperature is controlled by an old system attached to the window. I had no reasonnable control over the temperature in my room. I asked for an upper floor and told them that I was very noise sensitive. They gave me floor #3 with #4 being the upper floor and with wooden floors, people were walking on my head at 11 pm and again at 4 am. Kids were running and screaming in the hallways. It was just like a Holiday Inn Express. I was not impressed for the nightly price of this room.
The elevators make this annyoing ringing sound and sometimes do not stop at the required floor.
As for the Super Shuttle, it took 1.5 hours from the airport as I was the last drop off at Fisherman's Wharf. On the way back, it took almost the same amount of time and the driver made it a point to go to a domestic terminal before the International terminal (which was mine). The drivers barely speak English and some hotel staff as well. It cost me only $27 for the shuttle one way and back but, it also cost me 2 hours of my vacation. A direct drive to the hotel takes less than 30 minutes.
San Francisco and surrounding areas are well worth the trip, but I do not recommend this hotel at all aside from location. It is a block away from McDonnalds and 2 blocks away from Pier 39. That is a definite plus but there are a lot of other hotels in the vicinity as well.
The buffet breakfast in the hotel has some variety but for $27.44, not worth it. I have seen better breakfast buffets under $20. For $27.44, they did not even have croissants.
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