This was the worst Hilton we have ever stayed at! We are Hilton Diamond members and stay at lots of Hiltons as well as other resorts all over! This is by far one of the dirtiest, poorly run hotels I have ever visited.
When we arrived we were happy with the appearance of the hotel and lobby, but when we got to our room, it was disgusting! We had a one bedroom suite and the furniture was filthy! The stuffing was coming out of the couch, the closet doors were missing. They had been pulled right off the hinge and never replaced. The curtains were even disgustingly dirty. We asked to be moved to another room and the next room was still filthy but an improvement. We got settled in and took the kids to swim. The pools are VERY small, but we enjoyed the swimming. The next morning we got up and went to the breakfast buffet which was included. It was not good at all! The pancakes were hard and dried out and no one seemed to care. Then we went to the pool and stayed for couple of hours, left and came back later in the afternoon. I have never seen so many drunk adults in one place. There were empty beer cups all along the edge of the pool, this place looked like a frat house! There were children jumping off the stone wall, which had they have fallen on the other side (15 ft down) it would have been a disaster. I think the parents were the ones that were overserved! We pointed this out to the management because we did not want anyone hurt!
The next morning we got up, fed the kids breakfast and then went back down to the pool. There was so much trash left over from the day before, cups, cigarette butts, straws, empty cigarette packs, lime wedges. It was a dump! We called the manager and let them know and they did send people out to clean up, but only partially cleaned it up. The bathrooms were disgusting as well, no one had even bothered to clean them! The snack bar at the pool said it was opening at 11. It did not open until 2, so you could not get any service by the pool.
This place was just a real disappointment. There were even people swimming in their clothes! I guess if you forget your bathing suit, you just swim in your clothing!
I would not recommend this place to anyone! We were so very disappointed. If you are looking for a nice, upscale hotel to take your children to play, do not go to this place!
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