We stayed for 5 nights, two familes of 4, with teenage children. The hotel is in a fantastic location, just opposite Penn Station making it extremely easy to visit all the sights.
The hotel has very large rooms although some bathrooms are small but very clean and functional. The beds are amazingly comfortable and with the facilities of a kitchen area, this hotel is brilliant for a stay in New York. A supermarket is next door to buy drinks etc, really convenient.
We did have a few problems with the admin on reception which was partially the error of our tour operator, but apart from the time we had to stand at reception trying to resolve the problem - it was sorted to our satisfaction and we would definately stay at this hotel again. The Conceriage staff were extemely helpful, booking tickets, restaurants etc.
The hotel is close to the fire station and sirens can be heard during the night, but after the 1st night you get use to it - but it does seem very quiet when you return to the UK! The hustle and bustle is all part of NYC.
We rate this hotel 9.5 out of 10 and would highly recommend it.
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