I went on a business trip, unfortunately is during a citywide convention, instead of paying $500 per night at a 4 stars hotel, I decide to save some money stay here.
Sadly to share with you all, bad mistake
Even though I hardly spend much time in the hotel room, I would still like to have a nice and clean room
Upon my arrival, is approx 10am in the morning, I know most of the hotels check in time is 3pm or 4pm, but usually the front desk will tried to help and get the early arrival into their room because they been flying or driving for the last few hours
I went to the front desk, told them my name, the front desk agent checked and she replied, no room is available yet for me
I asked: When do you think you will have one soon?
She replied: 3PM
I'm thinking uh...that's the check in time, I did not say anything, I walked away and checked in my baggage's to the bellman room
I been up since 4am in the morning and took the early flight at 7am, so I'm very tired, I went out and had breakfast, walked around the park, now is almost 1:30pm, I went back to the front desk and checked, still nothing is available
Now please allow me to point something out to you all
I know the check out time is at 12pm at your hotel, so you are telling me they're no one check out between 12 and 1:30pm at the Lake View Room? Not 1?
Impossible, that's a lied
Okay, let say someone did checked, but you need someone to clean the room, 1 1/2 hour, is not enough time for your house keeping to clean 1 room?
Once again, I do understand hotel check in policy is at 3pm, however when you have guest arriving early and just waiting at the lobby, you need to do whatever to speed things up, that's customer service.
I waited till 3:15pm, finally my room is ready, which is passed my check in time by the way.
I got into my room, I open the drawer, guess what?
Dirty candy papers, went into the bathroom, no shampoo, no condition, I have to go back down stairs and get it.
I even give them credit thinking, maybe they're busy, and forgot about leaving the shampoo and condition in my bathroom, I stay there for 4 days, the house keeping never once leave me any shampoo or conditional, not acceptable
Location, when you google map and by looking the hotel address, might look and sound pretty good "1100 South Michigan Avenue" On Michigan Ave!!
Oh...wait the minute, please don't miss out the 'SOUTH'
Luckily I have a car service, or else, I have no idea how to get around, is nothing near by, I never see any taxi waited outside the hotel like most hotels located in the central of Chicago
Front desk, I give them 3 stars, one guy (I forgot his name) is nice, he remember my name, when I'm there, he always asked how are you doing today, but the bad thing is he refer me as my first name, which is okay I guess, but I usually staying at 4 and 5 stars hotels, and all of them always called me by my last name Mr. which is more respectful
Nothing around this hotel, next door to the hotel have a small restaurant, good for breakfast only, close very early, I think maybe 8pm
Overall, I'm giving it 2 stars, poor.
If you have a budget and still like to travel to Chicago, this maybe the place for you, but if is for me, I rather pay a little bit more staying more to the central location
My advise to the hotel, all staffs need to be re-train
Hotel in and outside, top to the bottom needed to be renovate badly
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