We stayed in 2 rooms here: one for us (non-smoking) and one for my parents (smoking). The difference in the quality of the rooms was unbelievable. My parents room had a LAUNDRY list of things that were wrong with it -- mini bar fridge stopped working and things in it started smelling because they were going bad, the toilet ran and you had to flush it 2-3 times before it was clear again, room reeked of cigar smoke when they got there (they opened the windows and cranked the heat and in 4 hours it was okay), the sink sprayed water everywhere and the showerhead was clogged up and had terrible waterflow. Our room had nothing wrong with it and we had a great shower, although the sink waterflow was pretty weak. The website touts down comforters and pillows; the comforter part is true, but it isn't the fluffy thing you expect, and the pillows are the regulation hotel poly foam bullets. The front desk people were always nice to us; we had boxes shipped to the hotel and UPS lost one for a day and the hotel was great about helping us find it (Christmas presents). I do have to say the concierge should consider another line of work. Christmas day we called them (Eve) to find out if Sardi's or Carmine's was open and she said no, there was little open on Christmas except for the Italian restaurant a couple doors down. Having eaten dessert there already a few nights before and watching them clean out the dessert case with spray cleaner while the desserts were still in it, we said no. On our way to the theatre that night we walked right past Sardi's and Carmine's -- both totally open and filled with people. Nice going. I'll call on my own next time.
Rooms were pretty blah on the whole -- beige and brown color scheme. We got a decent rate -- $200 a night after taxes and everything, but next time will try the W or the Marriott Marquis. I lived in NYC for a year and a half and it killed me to pay a fortune to stay in Times Square, but the location was more important than I was anticipating. Hate to pay that much for a B-/C+ hotel. Oh, and if they offer you car service to the airport, BE CAREFUL my parents got a joke of a driver who blared the radio and jumped the curb getting off the bridge and blew a tire.
Pretty safe to say they will NEVER stay in this hotel again. I would, but not in my top 5 choices.
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