My expectations for the Omni were so high based on reviews here on this site. Maybe they were too high.
Don't get me wrong. The Omni is fantastic. I've stayed many, many times at the Bonaventure, the Century Plaza, the Intercontinental, and the Biltmore. The Omni trumps the Biltmore and, in many ways, the Bonaventure ... but I'd still pick the Century Plaza or the Intercontinental if I didn't need to be right in downtown.
Setting the Omni apart from the pack is the staff. I was treated extremely well ... much like you would expect at a small boutique hotel. These people are well trained and seem to have a genuine care for the Omni's guests. I was especially impressed with the quality of the front desk staff.
The rooms, as you will read in other reviews, are nice and I would agree, as some have said, that they aren't overly spacious. They are adequate, though. Upon entering my room, though, I noticed a massive stain on the carpet that felt "tacky" to my shoe. The stain was about a foot in diameter and "spilled out" from there. I worried about what it might be (I hoped it was just coffee), but I was also surprised that this room was given out. It needed to be serviced badly ... maybe even new carpet. I went down to the front desk to mention this issue and have it noted right away so I wouldn't be charged for any damage to the room. The front desk clerk was extremely apologetic and asked if it was okay to move me to a new room so I would be more comfortable. My replacement room was a corner business guest room and was fantastic ... and clean (thank goodness). Still, I don't think a hotel of this quality should let rooms like my original room be put back into the pool until they are in tip-top shape.
The bed was comfortable, robes were great, noise levels were low. All of that was great. I think the towels felt a bit cheap for a #1 rated LA hotel, but they weren't awful by any stretch.
I ate in the hotel's restaurant Noe and had a fantastic meal. I highly recommend that.
I had signed up for the Select Guest program ahead of this stay and they had my information in the computer when I arrived. I enjoyed the free internet and the complimentary juice delivered to the room in the morning.
If attending something at Disney Concert Hall or the Ahmanson, I would stay here in a heartbeat. This hotel is definitely a gem and worthy of much of the praise it receives.
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