Everything but the airline website was great. Departure was on time, staff were friendly and trip was smooth. Only issue was the booking website, where you need to pay an extra 500 baht or $18 USD fee for credit cards, essentially acting as a hidden fee. Also, the Nok website on a mobile is very poor. The drop-down menu gets in the way when you want to do anything, rendering the website useless. Much better and cheaper to book through an agency like Klook or Agoda.
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