I recently came to this hotel because a member of my family need care at the MD Anderson Medical Center. The room on the 10th floor was dirty, dark and dingy. First, the sheet on the bed was tattered and had a blood stain! The bathroom toilet was filthy as was the vent over the bath tub. The small freezer was full of ice and could't be used. I did change rooms the second day of the trip. However the second room wasn't great either. The bathroom sink was stuffed up and the room wasn't cleaned until almost dinner time. My famllies room wasn't much better. They also had poor housekeeping service.
The business center's printer wasn't working either. The hotel has three elevators, and most times only one was working.
Clearly this hotel needs renovation and maintenance. Houskeeping should be checked by a manger after each room is cleaned. I will consider other options when I travel in the future.
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