A one night stay at this hotel was one night too many. Having booked through the hotel's site and subsequently communicateed with someone from the hotel on email if was a shock for the front desk to tell us at check in that we needed to pay for an upgraded room if we wanted a bed for our 4 year old. Given that we consider a bed to be a basic need for our child we coughed up the cash.
When we arrived the front desk indicated that a room would be ready, even though we were early. Once we had queried the "upgrade" the room was suddenly no longer ready. How odd....
The rooms themselves are small and nothing to write home about.
Upon departure my daughter left her treasured stuffy in the bed. Despite an urgent phone call, which was returned with the assurance that the bear had been found, we were called a second time to inform us that a 6 inch bear in a pink onesie had been mistaken for a bathroom towel ! The bear has certainly been in the bed that morning - we can only assume it was in the hotel trash can by the evening.
Given our experience with the hotel staff, and the fact we had to console our sobbing daughter for weeks, we wouldn't go back.
I'm glad the hotel cares so much for the environment - shame it's not so keen on humans (especially small ones).
hotel reviews