Outdated Renaissance Experience
There were three problems during our April stay in the LAX Renaissance Hotel:
Our small room was overfilled with outdated mismatching furniture -- it was difficult to navigate in this overstocked room.
Five days before I left home, my credit card had been charged for the cost of the room for the entire length of my stay. When I checked in, I was asked for the credit card that I was going to use to pay for my room. I was asked to prove that my credit card (show my credit card statement?!) had been previously charged for the entire room cost! It seemed like the front desk had no record of my payment though my credit card had already been charged.
Parking not free, breakfast not included –- compare this to the Holiday Inn Express a few blocks up the street where the rooms are the same price, are uncluttered, parking is free, breakfast is included, and the morning newspaper is delivered to your room door.
KUDOS to the Holiday Inn Express and BOO for the Renaissance Hotel where it's sophisticated modern look of the lobby and the slick restaurant don't compensate for the careless room design and poor customer service!
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