Reported Rangemaster’s broken oven door seal and faulty timer on 28th October 2022, engineer inspected then D&G advised parts were not available and the 4yo cooker would be replaced…! After much faffing about, was told similar Rangemasters were unavailable / out of stock despite showing them parts and cooker available.
With Christmas near I had to accept a well known brand (which proved a very poor substitute) but deliverers failed to take the “old” Rangemaster away. Complained to the CEO and they delivered a new Rangemaster on 16th January but the first replacement was not removed and still sits in the dining room today; they also screwed up the installation arrangements.
Costs to D&G – replacement c£1450, Rangemaster £2200 = delivery & staff costs
My costs: 2x installations £380, removal £20, floor protection x2 £60.
Lack of response, difficult to contact, total confusion with deliverers and too quick to replace rather than fix a perfectly good cooker, and days before final delivery, the engineer turned up with the spare parts…!
What a farce; the end of my long relationship with D&G. Glad they don’t try to arrange brewery drinking sessions!
If anybody at D&G can be bothered, Policy number was AP20338692 and Complaint No DG-2004419-2023
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