We were from out of town one Sunday in Phoenix when my mini-Schnauzer went critical. We had Max stay there overnight, for observation and monitoring of his blood levels (he had abdominal bleeding). The front staff, vet techs and the vet-on-duty were ok but seemed less compassionate and not as \"warm\" as I had gotten accustomed to dealing with at our vet's clinic. First off, off the three proposed plans of care that they came up with, the vet tech decided to show me the MOST expensive option, which discussed splenectomy (mind you, we were still waiting til the blood levels were stabilized and the bleeding had stopped so ultrasounds could be taken in the MORNING, so nobody really knew whether removing any internal organ was the thing to do). Then, the cost that was quoted to us was around $5,000+! )-: I had gone through a similar situation with our other dog not too long ago and we didn't get a cost estimate that high, and yes my other dog had splenectomy, in San Diego CA (which I would assume would have been more expensive).\n This place didn't strike me as anything fancy or elegant but I realize this place could get very busy especially at night. I was already stressing over my sick puppy, and felt even sadder and more anxious when other people had brought in their injured dogs (one dog was run over, another had bloat, a kitty was I'll...). Through it all, I never did get any vet tech or staff member periodically come out and check up on us while we agonizingly waited for anyone to give us an update on our baby. I didn't feel that the staff really had my dog's best interest at heart, although they were very fast and efficient about handing me my hospital fees for the night for me to pay upfront ($1000+)?!\nI reluctantly left my baby there for the night as I felt that I didn't have much choice in such a critical situation. But after an hour of being back at our hotel I started calling the hospital every 1-2 hours to get updates. And maybe I was being more sensitive than usual, but each time I would call to request updates, the staff on the other end of the line sounded so nonchalant as she reported Max's PCV levels (as if she was just talking to me about something mundane and nothing critical at all )-: \nI did give this place 2 stars because they were the only 24-hour vet on board facility available to us when we needed one.\nHonestly the overall vibe I got about this place was that it was just a great money-making business, and even if they did care about the animals' welfare, that came secondary only. \nIf anyone had suggestions for other 24/7 emergency vet facilities please post here! You will help a lot of pet parents I am sure.
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