On the way to our hotel room, we saw a bunch of people lying on the floor near the elevator. What kind of hotel allows people or their guest to lie on the floor? Once we got to our room, we found the door was not closed or locked. The room is small. A room at Motel 6 is probably bigger. I don't understand why there is a red light in the bathroom. The front desk told us they were going to check to see if the room was clean and ready before sending us up. The bathroom floor had some strands of hair. That is not clean. There's no point in having windows in the room because when you open the window, you will look directly into another room. The bathroom door had a dent in it and we could see the wood inside of it. The hotel charged us $45 to park our car. The next morning, we were told that we couldn't get our car from valet because the Gay Parade was blocking the street. We had to PAY for the Valet and now we couldn't get our car till 5pm! Ridiculous! The hotel didn't know the Gay Parade was going to happen? It’s there every single year. They told us we can leave our luggage with them until 5pm but we had to check out. No one came to help with the luggage so we took it down ourselves. After talking to front desk, they said they can TRY to ask valet to bring us our car, who of course, refused. So we had to take our luggage and walk through the mall, down the subway station to cross the street and another block to get the car!!! Never again. I do not recommend this hotel!
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