I reserved via Carlsson, but when I arrived late at night, had to first wait for 45 minutes untill someone was availiable to help. Then I was told they overbooked, and had to be relocated to another hotel. I stood on the sidewalk in the middle of the night with all of my bags for 45 minutes, trying to wave down a cab.
The manager excused herself the next day, saying she would make it up to me bu donating a lot of Gold passport points, yet when I logged in days later, she gave me a crappy amount not even good enough for 1 night.
Moreover, they didn't clean up the hallways: plates & glasses from a party in the hallway near the elevators were left there for at least 12 hours after the party had ended.
What a bad experience, don't go there!
hotel reviews