Lost 3 out of 4 checked bags. Denied wheelchair assistance at LHR for my wife and the staff forced us to change terminals by foot. Rude staff on BA297 from LHR to ORD on April 05, 2023: ignored multiple times when simply requested a cup of water. When walked up to them after a couple of attempts to request for water politely, the BA staff onboard yelled at my wife and asked her to be go back to seat. Horrible flight with disappointing staff. Customer service is terrible and online check-in never worked because BA never verified our COVID documents which were uploaded in advance, resulting me and my wife seated separately. I’ve lost respect for British Airways. Disgusted.
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