Absolutely terrible aftercare and customer service. My bag has been lost as it did not make the flight to Larnaca. I had people from EgyptAir sending me photos of the bag in Cairo, but they never managed to send it to me in the UK. I have now been told that on 8/11/22 it was sent to Saudi Arabia and would be 'irretrievable' but that as I only submitted a 'courtesy tracking request' initially, they were not liable to pay me any compensation. Why would the original 'lost baggage claim' just be a tracking request.
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