The hotel is clearly in need of renovation and a more honest listings on hotel sites.
When I checked in, I opened the window in my room only to find that it was broken and could not be closed.
When I told the manager, he offered to have someone come up in a few hours and close it.
When I pointed out to him that I intended to open and close the window a number of times and that I would like to be moved to a room with a working window he said "it's an old hotel, All the windows are broken" and he was right.
The mechanism that cranked the window open and closed, on every window in the 5 other rooms they showed me was damaged, the window would open, but closing it was nearly impossible. In all but one, the bathroom vent was also broken.
I was also a bit surprised as the thumbnail photo of the hotel on the hotels.com listing does not actually show the hotel. The images imply a large building, not the old, poorly maintained two story structure that is the hotel.
The hotel summary also mis-states its distance from other locations, for example: the listing says One block from Copley Place, when in fact it is two full stops on mass transit away.
I felt totally lied to and ripped off by my experience.
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