I stayed here recently with a large group for a soccer tournament. The staff was very helpful. Even prior to arriving, Amanda was awesome to deal with. Like a breath of fresh air. You could feel her smile over the phone. She was just as pleasant in person. The other front desk staff were just as helpful and accomodating.
My problem was with the room itself. The bathroom had a sliding door that left a huge gap that you could see through when it was closed. From the bedroom, you could see straight through to the toilet. Since my daughter brought along a friend, this was uncomfortable. We had to announce to the others each time we were going to use the toilet to assure privacy.
The room was noisy. I had to get up the first night to be sure the door to the hallway was closed. It sure sounded like it was open but it was not. We had to get up very early on the second day. There was a party going on off the lobby very late into the night. Even though we were on the third floor, the constant thumping of the music kept us from getting a good nights sleep. If you can't get a good nights sleep, what good is a hotel?
The breakfast was very good. The eggs were cooked fresh. The bacon was perfect. Great coffee and plenty of fruit and cereal, bagels and pastries. I decided to sit at the table closest to the TV in the dining area while I ate since there was something interesting showing. While it should have been obvious that I was watching, since I was five feet away and facing the TV, the cashier woman moved between me and the TV and changed the channel. Really? How rude!
At check out, there were no baggage carts available for 45 minutes. Yes I know it was check out time for everybody, and people tend to hoard the carts to avoid the dilemna I was in, but I was told the hotel had only three carts. Maybe they need to invest in a few more?
The facilities were immaculate. The room was very clean. Public areas were kept sparkling. When I requested extra towels, they showed up faster than I have seen anywhere. Visually, the hotel is a gem.
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