The service, food, and drinks are always excellent.
The new business seat, however, is horrible. The seat padding is almost non-existent and sleeping at an angle with your feet in a small cubby hole is very uncomfortable. An underlay is provided for the bed but it’s so thin, you wouldn’t know it’s there. The seat controls are right at your elbow so you are very likely to inadvertently hit the call button.
The only improvement from the previous business seat is that you don’t have to get out of your seat to flip it over in to a bed.
airlines reviews