Truly appalling experience. I wanted to cancel my contract because I was no longer using a device I bought for online work during lock down. I spent one hour using Toby, confirming this and that and this and that. What is your date of birth? What is your address? What is your mother’s maiden name? What is your shoe size? One moment please while I transfer you. After one hour. We can’t deal with this now. Contact us again in 24 hours. What?!!! I did that. And then a month later I find that the contract has not been cancelled and I am being charged a late payment fee. I stopped using the device. Another 2 hours on Toby. 2 friggin hours just to cancel a pathetic telephone contract. Vodafone you suck more than the Covid 19 pandemic. You suck more than any other company I have ever had to deal with. Why do you think so little of the people who are your customers that you believe it is acceptable to waste so much of a person’s time. There is no legal or moral justification for this. Any other App would let you cancel in one click of a button. I don’t have word to describe my hatred of your company. All the unauthorised over draft fees, flight delays, ten weeks getting a passport, two divorces, a malignant narcissistic mother - nine of that compares to the frustration caused by you. God let me endure every bit of suffering I have ever endured in my life again - but banish Vodafone from my experience please.
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