My disappointment is real all about how this hotel treats it platinum guests! Whilst I fully understand that upgrades are subject to availability and it's not great when you don't get to corner room requested weeks ago it's also about the attitude of the staff!
I'm writing this from the lounge on the 5th floor which I have to say is poor in comparison to other CP's I've stayed at. Firstly they offer between 5&7pm complimentary refreshments, great if you're a kid and want soda and chocolate bars there's loads of those but if you want a beer or wine expect to pay the same price as the main bar $8 a bottle of beer but sit in a cold dark room with a surly guy serving you who expects to be tipped for crap and miserable service!
Lets not be too unkind there is cheese and crackers tea and coffee crisps and nuts! Oh and complimentary TV!
I asked for a late check out tomorrow something I don't generally use but I thought as a plat you got this as part of the package, nope the guy on the club desk tells me it's subject to availability and I should come back in the morning, asked why he couldn't commit to this at 5.30 in the evening he just shrugged and said it's subject to availability!!
You have a great location here and the rooms are OK so why they have to hack people off beats me. When I check in I want a genuine welcome as a plat member and offered plat benefits.
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