A slight look at the reviews on here will indicate that the rooms are 'compact' so that shouldn't come as a surprise. I opted for a queen sized room with bathroom. I'm Welsh and by European standards the room wasn't that small. I gather that Americans are used to far bigger hotel rooms? It was clean, modern and everything I needed for a couple of nights in wonderful NYC. The bathroom was probably as small as it could be (I'm sure that toilet wasn't a full size one!) but it was fine. I would probably opt for West Manhattan next time, but it was still very central and I walked everywhere -20 mins on foot to Times Square isn't bad!! The price compared well in a city where rooms are extortionate by London standards. So regardless of the following gripes this hotel will always be full! It's a fairly fool-proof concept. But good god, how rude is the main man at reception? I'm talking comedy rude - downright offensive. Think Basil Fawlty or a man who seriously dislikes his job / people. Unfortunately he was the first New Yorker I ever spoke to and his manner was just unacceptable - he was even ruder to a South American lady with a poor command of English. I heard other people complain about this. To think that he has chosen to work in the service industry! Hospitality! HELLO?! Frankly though how much are you going to speak to the guy in reception? The other latino staff members were lovely. Final gripe - poor internet. If this is a deal breaker, you may want to choose another hotel.
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