The delivery service and customer care is terrible!! We were having a washing machine delivered to our caravan we could only get delivery on a Wednesday or Friday so my husband and I took a day off work to be able to accommodate the delivery slots. We were given as expected a delivery window of 5hrs the night before which was fine and was also told we would get a call a couple of hours before delivery which would give a better idea of the delivery time. Or slot was between 11.20 and 3.20 by 4pm there was no call or delivery we called team know how for help and they could not contact the drivers and said to call back at 5pm which we did, they still could not contact the drivers but assured us that they must be running late but the machine would be delivered as promised. At 6pm I checked the tracking and it showed as delivered but certainly not to us. I called team know how again and they confirmed it had been delivered and signed for. The attitude of the customer service person at team know how was ridiculous It was it had been delivered what are you complaining about!! Although we were having the delivery to a holiday site curry’s were given full contact info and also told if there was any issues to ask at the office. They delivered the machine to the site without contacting us or asking at the office. Just left it at site. We had to work out where the machine was and then arrange for it to be delivered to us from where it was left. At an additional cost along with loss of income and a wasted day sitting about waiting for the delivery. Then also to re arrange installation for a different day as had been organised for the day of delivery!
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