Spent four nights here with my niece for her 14th birthday. Was told it's a luxury hotel - the only thing of luxury is the lobby. The rooms are TINY, the beds are ROCK HARD, no blankets, only a scratchy burlap bedspread. The first room they sent us to had a sink that was mildewed and filthy. Turn down service at request was never honored. Snappy and curt check-ins.... no orientation to the hotel. business center is dated as is the room decor. Concierge was wonderful and helpful - highlight and location for theatre is the best. But the service was below average and ditto the rooms....and the staff couldn't care less about guest satisfaction.. And we paid $319 a night for two twin beds...
UGH!!!
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