We picked the Herbert Hotel to stay at for the final two nights of our trip as it looked really quirky and in a great location, it wasn't quirky at all just poor quality, the location was good but noisy. We booked a "suite" which comprised two rooms with queen and double bed and bathroom, what we got was two rooms with a bathroom joining them, one room had a double bed and the other two singles, not my idea of a suite. We asked to be moved to rooms with larger beds. There were no other rooms available, although they did say that we could move the following day. As we were staying for only two nights, we decided that the time spent moving rooms would be disrupt our last day in San Francisco.
The furniture in the rooms was the cheapest that IKEA has to offer, the flimsy curtains were coming down at the hems, there was a coffee machine but I had to move the chest of drawers to plug it in! The wardrobe was so narrow that clothes had to hang at an angle. The only good thing about the room was the well lit mirror, this was great for applying my make up!
There was no air conditioning in the rooms and no fan, the bedroom windows didn't open so it was unbearably hot. With the bathroom window open the loo was clearly visible from the hotel opposite (we know because we could see theirs!), The price we paid was $20 less per night than the luxury hotel we stayed in at the beginning of our trip - we wished we'd gone back there.
While we were waiting for our airport pick up we listened to three other guests telling the receptionist that the rooms they'd been allocated weren't what they'd booked, so we were not the only guests with the wrong rooms!
hotel reviews