Stayed just one at the Hilton Universal, but that was enough.
Originally we had two nights booked in, however our flight was delayed 24 hours.
The room was pre paid, so I contacted the hotel, and the booking agency, informing
them that I will be 24 hours late. All parties reassured me that a room will be waiting for us when we arrive.
So I arrive at 10:30 am, THEY inform me that I'm late, and that we DON'T have a room ready.
I tell them that I phoned ahead, they don't have any record of this.
Getting a little irritated after a 13 hour flight, so after about 10 minutes of scrambling, they find a room , a twin, not a double, on the 2nd floor.
I have no choice to take it.
When we arrive, the key / door is not working. After going up to reception three times, security arrive to confirm, yes the lock is broken !!!!!
So we drag ourselves back to reception. Let's just say the gentleman at reception is very lucky my wife was with me.
Again we wait another twenty minutes, he finds another room for us, still not a double, and is generous enough to give us two breakfast vouchers. Really thought this would be the time he gives us a room upgrade.
When we get into the room, there is soap and a toothbrush left in the shower, and food in the fridge, that was left behind from the previous guest.
The breakfast is ok, and they have a free shuttle to universal & the city walk.
Hotel runs well if everything goes according to plan, but they seem not to be able to handle a situation when something goes wrong.......
You may have better luck staying here than I did.
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