Perm to New York via Moscow. In 4 days they managed to lose my baggage on the way to and from my destination. Connecting time in Sheremetyevo 3 hours. The telephone they provide on their website and via general hotline for lost baggage in Sheremetyevo are never answered. You get an automatic answer that everyone is busy and you should call later. I tried approximately 50 times in different times never succeeded. E-mails are not being answered. At the moment something goes wrong, nobody cares.
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