I also stayed at the Burnham on Labour Day weekend. While the hotel is lovely and I enjoyed my stay for the most part, the check-in was a bit unusual and profoundly coloured my first impression for the remainder of my visit. I arrived with two small-ish roller bags which were quite manageable, so when the bellhop asked me if I needed help, I refused. Upon check-in and receiving my key, the concierge/counter person said, "oh, and Tyrell here will take you to your room and explain the safety procedures," at which point Tyrell took me to the room and showed me the mini-bar items and corkscrew and bathrobes and room features: hotel room features that any adult or child can discern for themselves.
I have stayed in Kimpton hotels elsewhere, and this is the first time I've experienced something like this. Furthermore, I have stayed in at least seven different brand hotels in city centre of Chicago, so I am quite certain that this is not a local or regional requirement. This was both condescending and, straight and simple, like a cash-grab.
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