I use EVA frequently for work. Every single month. When the EVA strike was taking place many of my booked flights were cancelled with no compensation or apology. I was not given anything for the trips I had to miss and all complaints to EVA were shut down and ignored. Then when I had to miss a booked flight because of a family emergency I was not allowed to board the return flight I had already booked nor could I get a refund without incurring huge fees, equal to the price of the flight. The whole process is meant to charge you more and force you to book another flight, despite the fact you're already paid for the missed one in full. I arrived at the airport after a long and tiring trip trying to get home and had to book another seat at triple the cost even though I already had a seat booked on the flight. Very very disappointing, as EVA was one of my favourite airlines. Will not be reviewing my membership or flying with them again. Sad they treat loyal members this way, and no effort was made whatsoever from staff to help solve the situation. Just mechanical responses like "sorry for the inconvenience."
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