The front desk clerk was extremely gracious and upgraded us at check-in to a suite. It was well appointed and had nice views. A comfortable roll-away was sent to the room for my son.
Unfortunately, both of us experienced a terrible night's sleep due to incredible noise. It sounded as if every window in the suite was open; none of them were. It was a corner room, facing Park Ave. and that may have contributed to the amount of noise - traffic, conversations, etc. It was by far the noisiest and worst hotel experience we've had in Manhattan.
hotel reviews