The staff were helpful but some more than others. The room was a great size - we had a larger suite with a separate bedroom. The kitchen was fully equipped and a good size, with an adjoining living room with settees, lounge chairs and a desk but no dining table or chairs which was surprising. There was lots of cupboard space and a walk-in wardrobe which was a great advantage. There was a bath, but the bathroom definitely needed renovation and one day we had a terrible experience with dirty brown water gushing out of the taps. The location was excellent, it was very easy to get around - we could walk to many places we wanted to go and there was a subway just around the corner. We didn't use the gym which seemed quite well equipped or the internet in the lounge. We were happy to have the kitchen and we generally prepared our own breakfasts but there were numerous supermarkets and shops nearby where we could buy fresh bread, bagels, fruit and anything else we wanted. We even found two good coffee shops nearby - one in the Meridian Hotel and the other, a tiny Italian style hole in the wall, in 6th street just around the corner. We'd definitely stay there again.
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