I need to explain the rating on this one. I am a regular at this place as we live close and find it superior to most other restaurants of this type in the area. I have always had decent service and great food...\nOn Mother's Day, I had returned from a trip to L.A. and my wife wanted one thing for Mother's Day...NAKAMA. We went and they were not busy (as in most cases) and we sat down to order. I have a Passport Card, and usually get two-for-one items which keep the price down nicely. There was no happy hour as it was Mother's Day, and I guess I can live with that. I also had a check-in reward for a free edamame from Yelp.\nWe were promptly informed that \"because of our Mothers Day Special, we cannot honor the Passport card tonight\". I asked about the special and it was a $30 plate that would probably have cost less ordered any other day.\nI decided we would deal with it and asked for our edamame to get started. We were told \"we are not honoring that tonight\". At that point, I was frustrated and a bit tired from a long trip and got up to leave. On the way out, the manager said \"I don't want to let you guys walk out of here unhappy...Nobody honors specials on Mother's Day\". I replied \"I will bet Tomo does\" and we paid for the Diet Coke and left. We had a great meal at a nearby mexican restaurant and all is well.\nAll that being said, I love this place. The food is always good, but the fact that something so stupid as a free $4 appetizer was not covered for regular customers is somewhat unsettling to me. Maybe it is that I am whining about a free appetizer, but my point is that you just cannot find REALLY good customer service as readily anymore. The manager said he recognized us and STILL refused to even consider doing us a small favor in return for our repeat business. Not letting us walk out would have gone a LONG way.\nWill we return?? Absolutely. But I might not be as quick to recommend NAKAMA to friends as I have done so often in the past.
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