New York JFK to Milan. I flew Air Italy for the first time and thoroughly enjoyed the experience. The customer service was outstanding. My cabin attendant was fantastic. Anytime, I requested something or asked a question, she was patient, knowledgeable and most kind. Normally, I fly business class but was not available since i booked my flight 2 days before departure. I felt like I was in business class minus the bed. Also, the first officer introduced himself to me and told me to ask for him if needed anything. I have never had a pilot introduce themselves and offer their assistance, that's first. Hats off and well done.
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