Nice lobby with pleasant staff, but few things that were annoying. I ordered room service and after 1 hour I called to find out the chef "was confused" and forgot my order...now it would take 20-30 more minutes. Had I not called, it would have not been acknowledged. They should have called about the problem. Instead of apology, I was told it was busy (excuses instead of owning up) but I was given a free beer. Another thing was I heard the doorman and shuttle driver referring to "them Koreans" which I later learned was the staff of Korean airlines who stay there. While not horrible, they were making comments that could be interpreted as derogatory had they heard. Overall ok, but not great
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