I was told when leaving talktalk for another provider they would lower my broad band rate and reward me with £100 Amazon voucher. After four months I inquired about the voucher . I was told I wasn’t promised. When I mentioned I would take it further , I was told I would receive them in a month. Two months later I contacted them again . Again said I wasn’t promised but screen shot the on line chat. I was put through to a call centre in South Africa whom apologised and said a credit in my account would be credit in 24 hours and I could request this. I followed there instructions, received an email the next day to inform me my account was £78 credit because my direct debit was due . Again I requested the £78 and again email I can’t get a refund from a credit. I went back on the online chat because trying to telephone is a joke . I was told I can’t get a refund or voucher. Don’t be fooled by this company to stay with them and receive vouchers it’s all a con . Can’t wait to contact us up
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