I have been a member here for 15 years. I have always been disappointed with the locations, they are just not convenient for me.However, I have always been a happy cusotmer. A few weeks ago I had to make a deposit and cash a check. I went to this location and I had never had a bad experience before. I went through the drive-thru and it was about 5-10 minutes before they closed. I placed the checks in the tube with my license. The women seemed annoyed because one check needed an additional signature. I did as she asked and passed it back to her. Then she said she needed a signature for the cash and she sent everything back through the tube. I asked if there was anything else and she said no, so I drove off and went about my business. Later that evening I discovered the women had kept my license. Given we were going out for New Years, I probably needed that! So the next morning we went down to the branch, we were about 20 minutes before they opened. I noticed workers in the windows and went to the door and docked. There were 4 employees, they all ingnored me. I did finally get one person's attention and when I did I jestured and yelled through the doors that I needed to get my license. He seemed to acknowledge me; but I didn't get a response. So I went back to the car and I got a piece of paper to write the employees a note. When I returned to the door and held it up, the man that looked at me with a blank stare had my license and made a 'one minute' hand gesture. He came over and slipped it through the crack of the door, he wouldn't even open the door or speak to me. \n\nI was highly annoyed, someone could have come to the door and acknowledged me and said they would get the license, but instead they were very rude. I made a trip way out of my way to get something that wasn't returned to me, and an honest mistake I am sure; but at the same time, I am very disappointed in the employees behavior.
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