Our booking was cancelled by SQ without any notification and NO refund was made by SQ. We got into the airport and denied boarding and were told by the staff that our booking has been cancelled and it was a fully booked flight, it seems that they cancelled our ticket so they can sell the ticket at the higher price. We were told that the next available flight that they can put us in is in 3 days and they were not able to provide any sort of compensation/accomodation. As a result we had to book our flight with a different airlines at the airport which cost us 2.5x of the original ticket. Its now been 2 weeks since, SQ still not able to solve this issue and we still has NOT received any refund. We are bringing them to court as its violate consumer rights.
Customer service is really poor, avoid this airlines at any cost.
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