Staying at the Sheraton Hotel and Towers in Chicago recently was a bit of a disappointment. It was the location of my conference and my association was picking up the tab for the room so I had no choice in the matter of where to stay. However, having stayed at various hotels in that vicinity in the last year, I would rather recommend the Hyatt across the river, or better yet, the Swissotel (also across the river on Wacker). The "common" area of the hotel (lobby, elevators, seating areas, conference areas and bar/lounge areas are all very nice and it is obvious that Sheraton has put alot into these areas. The only minor problem I encountered was some poor service when getting a coffee in the morning at the lounge bar off the lobby. The employee seemed put out and didn't give great service, but that was a minor issue.
The rooms however were a problem. Small is ok, if everything shines. However, small and shabby stinks. The bathroom shower contained the partially used soap and shampoo of a previous guest, there is very little counter area to put anything (shaving, tooth stuff, deodorant, etc..) and the bathroom is generally very small. In the bath, the corners were dirty, the room was also dirty looking and had some areas of disrepair. The view of the river and city were very nice.
For fun, I decided to see if the soap would be gone the next day or not, so along with my soap and shampoo set, I left the others in the shower as well. To my amazement, none of it moved after my "housekeeping" visit that day either. I was amused. I should have called, but I didn't really care, but clearly they aren't taking care of the rooms very well.
I thought other should know this if they are considering this hotel.
hotel reviews