This place is over-hyped with poor customer service and average food. We were excited to take family there to experience the Frrrozen Hot Chocolate. Indoors was a 30-45 min wait, with an emphasis on minimum of 30 min so we opted for the front patio area. We asked if they could turn on the heat lamps but they were completely out of propane per the hostess and manager. Ok. We endured the slight chill. If we asked if we could also put our name in for a table indoors, the hostess told us in a very condescending tone that if we wanted indoors, then we had to get out of our seats and wait in the waiting area.... And that we had to make up our minds as there was another party that could use our seats. Lovely. So we stayed outside. Five minutes later we see them light up the heat lamp that was next to the hostess and by the other large party. Propane shortage over? No, just for them. Fantastic. Anyway so our party of 8 ordered and still enjoyed our time together. The food took over 20-30 min. The desserts came out first. By the end of our meal, we left a standard tip and went back to gambling. The next day as i was thinking about how much I paid, I realized that the total and subtotal has a $40 difference and tax isn't THAT much. They automatically added the gratuity. Ugh. While I realize this is somewhat standard, I wish the waitress would have been nice enough to remind/inform us. If the management says \"well it's written on the menu\", have you seen the size of their giant menu packed with choices and illustrations and tidbits??? Suffice to say, we clearly did not intend to give her such a nice tip. Hope she and the staff there pay it forward. \n\nAll in all, it's an experience. Try it at least once but don't expect great service. There are a ton of choices and everything is big enough to share. Grilled cheese with a side of tomato bisque is great for cheese lovers.
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