I stayed at the US Grant mid November for four nights. Initially things went well - front of house staff were polite and helpful. The room was pleasant and had some nice touches, although as it the case with quite a few hotels, practicalities,can be overlooked e.g. a place to hang a hand towel that is n the same side of the rooms useful.
Unfortunately the service staff were less than attentive. We asked for some wine glasses but they didn't materialised. We arrived back after a full day sightseeing and the room had not been serviced. We let the desk know who said they would arrange for it to be cleaned. It wasn't. We asked for our bed to be changed .....it wasn't. Glasses were not replaced and so on and so on. We were offered fifty dollars to spend in their dining room as compensation which may appear reasonable but it still leaves a disappointing impression ....perhaps fifty dollars off the bill may have been more reasonable!
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