My best friend and I had a 5K race in downtown Columbus and she booked two rooms each with 2 double beds. When we got there in the evening there was no one at the desk, the girl who was working was sitting on the other side of a wall, and we stood there for about 5 minutes before she came back. Check in went smoothly, but when we got up to our room, it was a suite with a king bed. We called down to the desk and told the girl the situation and she told us that there was nothing she could do because the whole hotel was booked. When we told her that our booking was confirmed for two double beds she then told us that since we booked through a 3 party website (i.e. Priceline) that our reservations weren't guaranteed. So we called Priceline and explained the situation to them. While my friend was on the phone with them I turned down our bed to check the sheets (I'm a clean freak especially when it comes to hotels) and there was a long hair in the middle or the bed. I immediately called down to the desk and told the girl about it, and she told me that housekeeping is gone at night and there was no one to come up and change the sheets. And she couldn't do it because she was the only one there and she can't leave the desk unattended. She then told me she could bring me new sheets up to my room. She could leave the desk to bring me new sheets but I had to change the sheets myself. In the meantime, the customer service representative from Priceline.com put my friend on hold to call the hotel himself, and a gentleman answered the phone. But the girl told me she was the only one there!!! The gentleman then told the representative that he didn't know why we were complaining because they upgraded us to a King suite. We never asked to be upgraded! If we had been a couple it would have been fine, but we're not. So needless to say there was nothing anyone could do because they were booked for the night. After that fiasco, i started my task of remaking the bed, and when I went to put the fitted sheet on the bed it only covered half the bed. She had brought me the wrong size sheet! I then walked down to the front desk and waited another 5 minutes because both the girl and the gentleman were behind the wall talking and laughing. When they finally noticed me, the gentleman came out and I asked him for the right size sheet, he asked the girl if she had given me king size sheets and she replied, "I gave her sheets." Her name is Claire and she was very rude and very short with us from the start. I will never stay here again and would recommend any other hotel in that area instead.
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