My family and I visited Chicago in early November for a weekend of Chicago shopping and sightseeing...We found the Conrad-Chicago to be a typically appointed Conrad Hotel similar to several others we have had the pleasure of staying at not only for Business, but leisure travel....what we found shockingly disturbing, and quite frankly, appalling was the Conrad's (and Hilton's Corporate Executive Offices) complete lack of accountability or willingness to compensate us for the loss of STOLEN property from 1 of our 2 adjoining rooms....I am hopeful that reviewing my experience below at the Conrad Chicago will save others from countless hours of follow-up and property loss ..... One of our daughters decided to bring her $1800 Dell Lap-top computers along with her for the trip to complete her homework/projects....This computer was in one of her small tote bags that also contained shoes....A front desk attendant indicated a security tape of the lobby confirmed the bag was definately carried in by her at check in Friday Night, and I know it was definately in one of the rooms as late as Saturday afternoon... When we went to pack up on Sunday Morning, the bag with shoes and laptop was found to be missing...so after thoroughly checking every inch of both rooms, we reported the missing items and black bag to the front desk personal and they pleasanty said an investigation would take place...we were very appreciative and left to tour the SHed Aquarium...upon returning to the Hotel for a late check out I went back to the rooms to check one more time for the bag with no luck.....Unfortuntely we left the hotel with no laptop or bag with shoes but the Hotel front desk assured us that a investigation would be completed....
After returning to our home, my wife waited until Tuesday, and after no response from the Conrad Chicago, called to inquire about the investigation for the lost black bag with shoes and a laptop...Intitally the staff she spoke with were unaware of any such investigation, not giving up and getting increasingly frustrated my wife eventually was put on the line with the Hotel GM who repeatedly talked over her and essentially called her a liar by stating that there was no evidence that a black bag with shoes and a laptop was brought into or checked in to our room, AND HE THEN HUNG UP ON HER......UNBELIEVABLE !! At this point I became involved and wrote numerous emails to Conrad Staff who eventually FINALLY said they would complete a thorough investigation.....a few days later, "INCREDIBLY" after interviewing staff members and searching the Hotel, it was indicated to us that black bag with shoes (BUT NO LAPTOP) had been found under one of the beds in one of our rooms, and it was returned to us promptly...COME ON CONRAD -WHO ARE YOU TRYING TO KID HERE, it is OBVIOUS and does not take a genious to see the FACTS do not lie - there is some type of cover up going on by Hotel staff including the Hotel GM for a laptop that was stolen from us in our room at the Conrad.... ALMOST 3 MONTHS later we have yet to be compensated a single dime for theft of a $1800 Laptop computer that meant even more to our daughter as it had all of her school projects in progress on it ....and we spent over $2,000 at the Hotel for our 2 day stay....REAL NICE CUSTOMER TREATMENT...if you want that I suggest TRUMP Chicago up the street, my wife and I stayed there last month and had a truely 5 star experience!!
I have resisted sharing my experience here as I typically like to take the high road and expected that a Hotel such as the Conrad would make this bad experience right promptly ....BUT THEY HAVE NOT, IN FACT THEY HAVE CONTINUED TO DRAG THIS SITUATION ON TERRIBLY, NOT TAKE ANY ACCOUNTABILTY OR ACCEPTANCE OF BLAME FOR OUR LOSS, AND MOST INFURIATING, they have INSULTED MY WIFE AND I ALONG THE WAY....
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