I had an oven fire recently and trying to get through to KnowHow has been awful. Over an hour wait (understand this is because of C19), the advisor answered the call, put me on hold and accidently hung up, another hour on hold for the same thing to happen! Did another hour on hold and eventually got through and advisor helped me.
The engineer that came out was very helpful and polite I cannot fault them. I then had a text about the repair saying you had tried to contact me (you hadn't) and to call back. Spend another hour on hold for the advisor to put me on hold and hang up AGAIN! Finally got through after another hour and booked an appointment for Monday. I have now received another call to say the engineer is unavailable on Monday and you won't be able to come out until the Friday... So that will be 2+ weeks without a cooker! I paid for insurance to make sure I was able to have a cooker available to feed my family. Can you please explain why I am paying each month for this shocking customer service?!
We're all having a difficult time due to covid but this is inexcusable for a company that 'prides' itself on good service. I shall be waiting for this fix and taking out a different insurance !
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