We stayed at this resort last summer and had a lot of very difficult situations arise. We attempted to address these issues as they happened with very little success. Well - trust me when I say that they are making big changes for the better!! They have new staffing in place that understand their job is to ensure the customer has a good vacation. The rooms have been maintained and updated to the level they need to be. This is a resort geared towards families with children and the wear on the location will happen faster with children so these changes were absolutely critical for them to maintain the image they were looking for.
This visit was a short getaway for our son who has been in and out of Pediatric Intensive Care unit and needed a break from the medical care and health issues. The staff made sure his stay was well worth the trip. They made a special card just for him and signed it! They have special rooms designed for children that are ill like him! Our room was absolutely amazing. The facilities were amazing, they had properly maintained the aminities and it was just an amazing trip for him all the way around. There is so much for the kids to do and it sure beats driving all over a strange town with kids trying to find enterainment. You can schedule your stay here and spend the whole trip here!
The adult only areas of the resort are enforced so there are places you can go to escape the hustle and bustle of families. There are activities for the kids that allow parents an opportunity to relax as well. Everyone in the young family can have a great time here - promise!
With that said, this is not ideal for couples only and only has romantic type settings in certian parts of the resort. It really is geared towards families. Yes, there will be loud children and yes, those children will misbehave on occation. This is the perfect family getaway that gives everyone a chance to get R&R and then reunite together for group activies and bonding. I did see a lot of business travelers that brought their families to enjoy the resort while they did their necessary work. That seemed like a great idea as well.
After this amazing trip, we are thinking this needs to be an annual trip location now! Thank goodness for second chances and thank you very much Hyatt for being a bright spot in my child's very difficult summer! You made his stay super special!
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