Me and 3 other people stayed at the Hilton garden Inn, in Time Square for a week (27th Dec 09 to 4th Jan 2010). We had a couple of very minor problems which were dealt with very efficiently and satisfying. The first being that we had booked non-smoking rooms but when we checked in there wasnt any non-smoking rooms left until the next day. We accepted a smoking room on the top floor and they gave us free breakfast for the following morning (which would normally cost $30 per head!!). The smoking room did not smell of smoke and we would have never noticed it was a smoking room if we were not told! The next day they rang the room to see if we wanted to move into a non-smoking room but we declined this offer and we were then offered another free breakfast again! :D
The service was brilliant, the porters were very friendly and the hotel in general was very clean and the decor was very nice. We had a good view out of our window aswell.
In mid-week we woke up to find that there was no water so we rang the reception to see what was going on, the said the problem would be fixed in 15 minutes which it was and they gave us another free breakfast for this issue which to me wasnt a big issue as we had the water back on in no time at all! They issued us with a ticket for breakfast but when we had breakfast they did not take the ticket so we used it again the following day! So that was 4 free breakfast worth $500! haha. So the Hotel and staff was top notch and they certainly new how to keep there customers happy.
The Hotel was a street away from time square, across the road was 3 subways and plenty of restaurants, irish bars and theatre places. This Hotel is bang on the money for everything and everyone. The location is perfect and the hotel is class. I would not even think about staying anywhere else if I were to visit again due to the nature and location of the hotel. Words cannot describe how good this hotel actually is so if you are reading this review then book this hotel, you wont be disapointed.
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