This hotel is in a very nice central location. However, I do not like hotels where the first impression is standing in a long line in order to get your room key (even the Gold Passport line was long at an off-peak time of day). When I got to the check in desk, I had to ask for the hotel package that I signed up for.. It was not readily offered to me.
When I walked into the room, the TV was in a very weird location (to the left of the bed). I know this was a petty ask, but I called down to the front desk for a room where the tv was positioned in front of the bed. Matt at the front desk informed me that all of the rooms were like that. I politely informed Matt that was a complete lie, because I have stayed at that hotel numerous times. Needless to say I was quickly given another room.
Room service was fast and hot, although the flavor was just average.
Negative things aside, this is a conference/convention type of hotel, meaning they cater to conferences being held in the hotel. It serves its purpose for the price and location. Make sure you ask for a high floor with a nice view.
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