Let me start off by mentioning the good things: Hotel has a good location close to Union Square; our special occasion was recognized by a box of malt chocolate balls waiting for us in our room; we received a nice Deluxe King on the 19th floor overlooking the city; the pool was nice; the housekeeper was very nice. We were so excited to be staying at this hotel until we tried to sleep. One word of advice- stay away if you like to get a peaceful sleep! You can hear every single word, footstep, and toilet flush from other guests. This hotel does not have any kind of noise proofing or sound installation. When complaints were made to the hotel about this, they were not proactive in the least bit. Because we did not get much sleep at this hotel, we will likely return to the Palace on our next business trip.
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