Having read the reviews here, I emailed the hotel in advance to request a room at the back or a high floor and got a reply to say my request had been noted. when we checked in and went to our room, it was probably the worst in the hotel, 302, with the train line about 3 metres from the window. I went back to the lobby to ask for another room but was told there was nothing else available without a surcharge.Understandable but annoying if they had already filled all the rooms, but the people who had arrived after us were still at the desk and had been given a room at the back. The only conclusion I could draw was that this was a deliberate attempt to get me to pay for an upgrade. We were offered another room for the remaining nights if we packed up and took our luggage to the lobby before breakfast, but didn't want to waste the time in a short break.
T shaped room was rather dark, and with the station platform immediately outside and level with the widow we tended to keep the curtains closed anyway. The thermostat for the air-conditioning was in the stem of the T which meant that the room got very hot before it kicked in, then freezing cold before it cut out
Location is very good, a block from millennium park, and VERY close to a station. If we had been given a room as requested it could have been 5 stars, just shows how little it takes to spoil something.
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