On arrival at the check-in desk we were informed our travel agent (Thomas Cook) had reserved one of the smallest rooms in the hotel (a cupboard) and that we could upgrade for 20, 40 or 60 dollars per night. We went for the $60 option as this got us a view of the square, what we also got fantastic views of the city and the bay. Room 86 on the 30th floor had 2 queen beds, a spacious bathroom, well stocked fridge, plenty wardrobe space with iron and ironing board. The only downside was the grubby carpet, the sticky marks could surely have been easily cleaned.
The front lobby of the hotel is under renovation so the only bar is the Clock Bar which is quite small for such a large hotel. The rear lobby has a 'cafe' style bar which is open to the check-in area and doors to rear parking.
I agree with a previous reviewer that the glass tower lifts are a tourist attraction that needs attention so as to save disturbing the paying guests. Overall still a very nice hotel which I would recommend to friends and stay in again.
We had breakfast a couple of times at the Pinecrest Diner on Geary Street which is just out the side door of the hotel. I can highly recommend their New York steak and eggs, also the Cornbeef hash and pastrami on rye sandwich. There's usually a queue for breakfast but well worth the wait, efficient service, great food.
hotel reviews