This was a nice, well appointed JW. Rooms appeared recently redone and the bathroom was quite large.
I will ding it a star for having an ice cold lobby, the most confusing maze of hallways known to mankind, and a less than impressive response to me mistakenly taking a bottle out of the mini-bar to look at it (they have one of those sensors that charges you automatically, which I realized once the bottle was in my hand since the sign wasn't too obvious. The woman at the desk acted like I committed a felony despite the fact that I called within 30 seconds of it happening. She seemed very put off that she had to send someone up to verify the stock in the minibar because I was an idiot. Granted, they were sold out, it was Lollapalooza after all, but I think we still deserved what is usually a high level of service from them. Or at least the benefit of the doubt. There was a pool listed in the amenities and on maps, but apparently it wasn't completed yet. That was a disappointment.
This is a good location if you're travelling on business, but a bit of a hike from the shopping and restaurants, so take that in to consideration if you're going on the weekend - there isn't much near the place at all, and it gets a little sketchy after dark.
hotel reviews