Overall, I gave this recent hotel stay a poor rating because I felt I was mistreated and the customer service was Terrible. Booked the room through expedia and prepaid for one night. The room was nice and clean, had everything we needed, and I felt safe and comfortable. Then, when I decided to stay 2 hours longer for the "late checkout", I was informed that it would be $20 extra. That was fine by me, but of course I'm thinking that it would be added to my bill or I'd just have to pay at checkout. No big deal. Well, as I'm trying to sleep, I began getting numerous phone calls from the front desk rudely awaking myself and infant child along with constant knocks on the door and staff barging into the room. All attempting to force me to get up and pay that darn $20 immediately "or I'd be forced to vacate the premises". It was so bad I could not go back to sleep and basically spent my 2 extra hours I paid $20 dollars for being harassed. I was finally able to get up and pay the fee at the front desk in my PJs. Did not have cash or credit card on me. Luckily they had an onsite atm machine, otherwise I guess we would've been put out on the street. Took everything in me not to make a scene and I probably wouldn't go back there if they were the last hotel in Charlotte! Not trying to deter anyone from choosing this place, but this was my experience.
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