This is truly the worst hotel experience I have ever had!! I don't even know where to begin.
So I will start with the rude and inexperienced staff. Upon my arrival I found that my Grand-View room which I had paid $300 plus was "not available." What, you may say? Yes, this was my reaction as well. They had overbooked that king rooms for that evening. I was placed in a dirty room with two double beds where the carpet had not been vacuumed, mold in the cups and paint chipping off the wall. The next morning I was notified that my room had opened up and that I would be moved into my correct room within the hour. SEVEN hours later there was still no room, they gave away my old one and lost my luggage that they were holding on to. An apology goes a long way...However don't hold your breath for one from the staff, who could care less. The staff was very dismissive and rude and in no hurry to fix their errors. I wouldn't even recommend this hotel to my worst enemy.
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