The Location- The Sheraton is in a great location. Within walking distance to Grant Park, Millenium Park, Navy Pier, and Mag Mile. We only took a taxi once the entire time we were there which was to go to Sears Tower. However, we walked back to the hotel. Count on a $40-$50 cab ride to/from the airport and about 1/2 an hour depending on traffic.
The Facility- The hotel is huge and is perfect for a conference or convention. It has several restaurants. We only tried the burger place. Kind of overpriced for what they serve but it is pretty being next to the river. The service kind of stunk too.
The hotel has an indoor pool and gym but we weren't able to make it to either so I can not comment on the quality of those but I do know they are available.
Also, the hotel has a "Links Cafe" that has complimentary internet service with a printer! We had to use this when we tried to book a trolley tour. It was very easy to use and quite helpful. Also serves yummy sandwhiches and coffee while you surf the net or take care of business issues.
The Room- Our view was pretty (please see pic). The beds though were HORRIBLE. They were so soft. We literally sunk into them. The pillows were entirely too soft as well. It made three nights of sleeping pretty painful. It is because of the beds that I would not recommend this hotel. If you like soft beds, then you will like the hotel and I would feel more able to recommend it. The pillows underneath the pillow cases also looked very dingy. Kind of gross.
The bathroom was spacious but no frills. The room had a flat screen tv with HD channels but no refridgerator which we would have liked for leftovers or cold drinks; especially because the Sheraton DOES NOT have vending machines! That is another complaint. We couldn't get a cold drink of water when we wanted to, that's bad.
The Staff- The staff was so friendly. The room was cleaned when we wanted (they actually pay attention to the tag on the door!!) and the concierge was very helpful. Really, all the staff at the hotel should be commended. Very pleasant and helpful.
Overall, like I said I can not recommend this hotel. I am sure there are better ones in Chicago for the same price and in a good location.
Any questions, feel free to contact me.
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