We were flying to Florida, so we made arrangements to stay the night before we flew. We checked in to our room and had some trouble getting the key card to work, but we got into the room. We went to dinner in the hotel and went back to our room. We could not get in. Now realize we are rushing back to the room with a recently potty trained 2 year old and she has to "potty". The card does not work and we tried everything. We went to the front desk and asked for help 3 times and over an hour later someone came to look at the lock and said the 'clutch" was not working. Do I think this is the first time this lock was a problem? NO! My daughter is dragging 2 grandkids around the hotel trying to find a bathroom as I am trying to get some assistance into the room. We finally get into the room after 11:00pm. Try to get a 2 year old and a 5 year old up for a flight when you can't get them to bed on time in a strange place.
Let me say this- the room was nice. We paid $129.00 plus lots of taxes for this room. We took the shuttle to the airport and parked the car. When we got back we called the hotel to let them know we needed a pick-up. We were told the shuttle ran every 30 minutes on the hour and half hour. We were waiting a 2:00 and 2:30 and no shuttle. There is an elderly man there also waiting. We called the hotel again and waited. Finally, the shuttle arrives and the driver is nice enough, but he definitely took the speed bumps faster than was necessary.
The bottom line- we will still park, sleep, and fly, but not at the Crowne Plaza Indianapolis Airport. This was not a pleasant experience and instead of making the trip easier and more pleasant, their services made the experience a challenge. Vacations are not about tolerance they're about REST, RELAXATION, and FUN.
hotel reviews