As ever the company are friendly practical and helpful. I had received a free set of headphones when I had purchased an AV receiver about a year earlier. They suddenly stopped working so I phoned Chester. The 1 yr warranty had run out about 2 weeks earlier. No problem Chris said, if they still did the phones he would have replaced but they didn't so instead we agreed a replacement set of earphones foc. I've bought from Richer Sounds for 30 years and will never go anywhere else for tv/audio equipment. Knowledgeable and helpful always
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