I came into the ER while visiting Champaign from out of town. \n\nAs someone with a lot of family in the medical field and having had worked in an ER for 5 years I was evaluating my experience on many levels. \n\nFrom registration, to treatment, to being discharged less than an hour elapsed. Fantastic!\n\nThe layout of the ER confused me at first til I realized that they separate it into two sections, one for actual Emergencies/Traumas and one for lesser situations. \n\nThe equipment was dated from what I saw on the lesser side. It definitely needs an update. \n\nFriendliness of the staff was hit or miss. The woman who registered/discharged me was very friendly and professional. Her two other coworkers were less than professional, often whispering to each other and joking about patients they registered. This is NOT appropriate. \n\nThe PA (Physicians Assistant) who worked with me and treated me did a fantastic job and was very friendly. The Triage Nurse and other nursing staff seemed bored and didn't seem to want to be there. \n\nI also only spoke with the actual doctor for a whopping 5 seconds. \n\nThe 4 stars is for speed and quality of care. But I debated giving them 3 for awhile due to the lack of customer service and professionalism that I observed. \n\nCarle hospital has a lot to do to improve their quality of care. Educating their staff on how to receive and address patients should be their top priority. Patients all want to feel that they are being taken seriously, no matter what their complaint and reason for being there is.
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