Here's one example that sums up our experience with this tired and overwhelmed Philadelphia hotel: there were TV monitors in the elevators, but our room televisions were so old that they couldn't accomodate the "crawl" across the bottom of the screen, making CNN and ESPN virtually unwatchable.
The staff did their best, helping to direct people in the unbelievably crowded breakfast space--a free breakfast is never worth the kind of wait for seating and fresh buffet food that we experienced--and maybe they learned that booking all those triathlon people (with bikes, which didn't fit in the elevators except when standing on end--awkward for other passengers!) wasn't such a good idea. We were quoted two wildly different prices for in-house parking, the garbage in our room wasn't emptied for days, and there were six styles of floor and table lamps in our two rooms.
This is a slipshod establishment, and the reviews about the bedbugs (which, thankfully, didn't enter into our own experience) don't surprise me. Visitors to Philadelphia can do much, much better.
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