Absolute nightmare to cancel. Ignored correspondence giving notice of cancellation and left us waiting on hold for hours (both on the phone and online chat) when trying to speak to someone about recent emails. On some occasions, we got through to some people who were entirely unsympathetic and unsure of procedures transferring you from one member of staff to the next, other times, no one answered. They continued sending my 70 year old Nan bills despite her being with another provider which really worried her and caused her distress. After she just paid the money for another 30 days to sort the situation and for another notice period, our family ensured the contract was over and asked Virgin not to contact her ever again. There has been two/three calls since then asking her why she left and asking if she would like to sign up again.
UPDATE:
Four months later and still ongoing. On Christmas Day (a few weeks later after paying all the money), my Nan was so worried and telling us that they have sent her another bill. Absolutely disgusting.
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