Booked a 3 night downtown 4 star hotel via Hotwire at the Sheraton. Arrived late in the day after traveling from the East Coast. We were shuffled into the bar as they were still "preparing" our room ? Eventually the bar closed and we moved to the lobby area still waiting, only to eventually learn at 1 AM (4AM our time) that there was no room being prepared and there were no rooms available in San Diego?? In fact our only choice was to drive 35 miles to another Sheraton property in Carlsbad for what was left of the night. Not a great start to our vacation and we felt we were misled (if not repeatedly lied to) and taken advantage of as our trip was prepaid via Hotwire. We kept Hotwire informed and they made contact with Sheraton and have worked out compensation. Kudos to Hotwire!.
Sheraton needs to work on their process and management teams communications. We will avoid Sheraton in the future. We did return to the hotel for nights 2 and 3 as we had prepaid. The hotel is nice enough, close to the ariport and a huge marina sits along side the hotel. Hotel is a car drive or cab ride to any downtown locations. Pool area was nice and the Sheraton did attempt to recover witha nice marina view room and breakfast.
Be careful when booking this hotel and actively confirm and verify your arrival. If you really desire a downtown hotel near attractions this is not the hotel for you.
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