I just spent over an hour on the phone after spending 25 minutes online, trying to redeem our Kris flyer points for the above journey.
I was booking through Singapore airlines website but was not able to use my Kris flyer points for the flight because the last leg of the journey was with Lufthansa, even though this was done by Singapore airlines.
The lady I spoke to told me I couldn't use my 31,000 points, I would have to use them later and there was no way I could make the booking and use the points. This went on for 45 minutes so I asked to speak to her supervisor , which took another 12 minutes of waiting and sounded remarkably like the same person.
I asked if we could split the flights up so that we could use the points for the Singapore airlines flights, and then book our Lufthansa section separately. She eventually agreed to this and then pointed out that our 31,000 points were worth a little over $300 and there would be a separate surcharge for each booking as we doing them through the phone and that she couldn't guarantee my husband and I would be able to sit together. Think we will fly with Qatar!
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