I have stayed at this hotel in the past and generally found it servicable, but tonight has been a problem. The room which had been set aside for us contained only one bed, and when we indicated that two beds would be needed the indifferent and unfriendly clerk gave us a room in the "second building," at the rear of the property.
This building, which I have not stayed in before, is much older and more run-down than the main building. Our room has cigarette burns in the chairs and bedcovers; the bathroom has gaps in the tilework; the heater does not work. The occupants of the room upstairs have been pacing back and forth since we returned to the room at midnight -- it is now 02:40 -- and their heavy footsteps shake the ceiling and make the walls creak. It is impossible to sleep with this noise going on, and the front desk has refused to call upstairs and ask them to tread more lightly, so I am taking the opportunity to use the wireless internet, one of the few good features of this room, to write this review.
We also had a problem getting picked up at the airport on this trip. The first time we called we were told the van would be around in 15 minutes, but when I called back after 20 minutes there was a different clerk on duty who said there was no driver available. In the end it took a total of 45 minutes -- and a third call -- to get a shuttle.
I have not had these problems at this hotel in the past, and it is conveniently located for catching a bus downtown, but on this occasion it has turned into the hotel from Hell and the staff are utterly unconcerned. As there are plenty of other cheap motels in the vicinity of SeaTac airport, I will probably not risk booking a room at this property again.
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