I have stayed at Paramount many times over the years, but this was the first time back in a few years. Even though it was never bad, the customer service is 1000% better than it was a few years back and the staff is outgoing and friendly (evidently the cool and aloof persona from years back wasn't doing it). The food was great, the room was great (but yes it is small) but the bed is very comfortable and everything is so clean and crisp - love it. My only 2 criticisms is 1) the toilet is so close to the wall it makes the morning ritual both adventurous and challenging and 2) the drawers in my clothes wardrobe didn't open because the hinges from the wardrobe door stop them. I usually don't mention people, but I have to say, Leonardo and ESPECIALLY Nathalie went out of their way to help me. She checked me in and took a personal interest in my stay and my comfort for all four days I was there. At checkout there was a mistake on my bill (charged several times for internet). BEFORE I could catch it, Nathalie called up to my room and said she noticed it and was making an adjustment. That has NEVER happened to me before. Leonardo seemed to always be there with a quick hand if I needed help with luggage or maneuvering around the lobby, etc. But not just those two, everyone on the staff was friendly, helpful and took a personal interest in my happiness. What a refreshing change from the usual sullen staff I have had to deal with in my travels. It was so nice, that I don't care if I have a hole instead of a toilet in the bathroom, I will stay at Paramount again. Also, location can't be beat.
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