Moved my parents from Virgin to BT on landline and broadband. BT were so patient on the phone helping to set them up and their instructions were age appropriate. My dad was very proud he'd done it himself! Now have moved my mum's mobile over to BT from Virgin. BT answer a call in minutes rather than the hour plus we got used to holding on at Virgin. BT customer services are excellent. I cant praise them enough and would thoroughly recommend them. Such a relief after the really dreadful experiences with Virgin. I'm sorry I cant remember the name of the man who set my dad up but he was apparently on the phone for ages and incredibly helpful and patient. If you can find him from my dads personal details, please let me know and I'll forward. Thanks BT you've made my life much easier!
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