My boyfriend and I spend two nights at the Regency Inn and Suites during Easter weekend. The first room they gave us was a smoking room, so we moved to a non-smoking room. The rooms are pretty old, and dirty. The toilet is absolutely disgusting.....seems like it hasn't been cleaned in years. The bathtub is also pretty gross. The day after we stayed there for a night, the housekeeper informed us that the bed had BED BUGS!!!! We were appalled and disgusted. My boyfriend talked to the person in the front desk and he was so indifferent to the whole situation....he didn't even apologize. We asked for a discount, but the guy said he was already acommodating us by giving us another room. The third room we got was bed bug free (or so they said) but it was still pretty gross. The day we checked out I once again asked for a discount.....i was hoping to get at least on apology, but I guess i was asking for way too much. i only got a $10 a night discount. I will NEVER again stay at that hotel, and i will tell everyone I know not to stay there. It is disgusting and there's plenty of hotels in San Antonio that are WAY better than this one.
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