Stayed for a night here and it was fine. Checking in seemed a difficult process as there was a line of 10+ but the staff was slow and just shuffling papers. Not a good first impression. Beyond that - the room was nice for New York (small) but clean. The location is great for Penn Station and the garden right across the street. I got a great internet rate and with that in mind it was a nice stay. This is a large hotel and it seems the staff is dis interested in welcoming guests and showing nice manners.
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