We arrived to check in and the front desk staff argued with me regarding the rates I was quoted. He wanted to charge us $42 a night for parking when we booked in as a park and stay rate. Finally the manager stepped in, looked at the computer and pointed to the code and we were charged correctly.
We arrived to the room and opened the door to an increadibly strong smell of smoke even before we entered. Upon enterring I could see a cleaned ashtray on the desk. I had been told it was a non-smoking hotel.
I returned to the front desk to be told there may not be any other rooms and that there is no smoking in the hotel. The manager again stepped in to say to move us to another room. This 2nd room was still smelly, but we were so tired from driving we just stayed in it.
It was late and we were hungry for dinner and went to the dinning room to have the WORST FOOD we have had for years. The waitstaff was slow (we were the only people there and saw 3 staff come around to us at different times). All of our meals were missing main ingredients and were generally of very poor quality. It was not until our meals were served that the staff told us they did not have what our young, hungry, tired son had ordered and so we had to order something else. Once again, we were tired and did not complain, but left no tip. It was also expensive except that my son ate free.
We did not sleep well as the room's smell became more intense through the night. We realized the smoke smell was worse when the heat was on. It must have been saturated with old cigarette smoke.
In the morning I went down to the front desk to inform them we would require a new room and why. They were very helpful compared to the evening staff and got us a new room right away. She also informed us their no smoking policy is new and they must allow for smoking rooms booked prior to the policy. GROSS!! Selling smoking rooms as non-smoking.
The last and 3rd room was acceptable, but after dealing with the rude and unhelpful staff we will not go back.
The location was great so if you can see a room before committing to it and eat anywhere but at the hotel you may enjoy your stay.
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