We have stayed at Valencia a few times before this last visit with a few minor problems.
This last visit was for a Special Anniversary and made them aware of it. Asked for a specific type room, which they promised us but did not deliver. Obviously the reservation person and the hotel staff dont even talk....
Got there and found out but too late to go to another hotel. Got to the room they gave us and the keys didnt even work. Noise late evenings and early morning is terrible.
Went to check out and they tried to charge us for the suite instead of the regular room...talk about adding insult to injury....
Hotel guests beware....
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