Just returned from a 3 day trip to NYC. Stayed at Gild Hall with a friend. While I can't say it was a horrible stay, the room is lovely, just like the pics. The hotel decor is great. I just think the staff needs more training on how to be consistent. My friend arrived before me, she checked in, then I arrived 2 hours later. Neither of us were offered a glass of Prosecco, as I observed other guests were, the next day, but to be fair, this was a totally different staff checking in the newly arrived :-(. No coffee available, unless you walk a short distance to Starbucks, which isn't bad, however, when you're hungover you really just want it at your fingertips (don't judge).
The next day the cleaning person only left one wash towel?? We called down and it took over an hour to get another. If you are use to getting body lotion, shower gel, shampoo & conditioner, bring your own lotion & shower gel, these are not provided. I liked the location, the cab drivers did not, but it was quiet, and not hard to walk to. There isn't weekend room service, but it's New York, you can easily, walk out the door, turn the corner and right up the street is a wonderful restaurant & gourmet grocery. In all it's not a kid friendly hotel, and since I don't have any that was fine by me. Its is a boutique hotel, whatever that means. Not sure if I would stay there again, given that there are other places to choose, that provide simple amenities, for around the same price or less.
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