A friend of ours was getting married at the Hilton back in October of 2010. My husband and I decided to stay at the Hilton as well. I have a couple complaints, but my major one is the bed size request system. When I booked the room, I had reserved a king sized bed. When I drove in from Santa Barbara (probably got in at 11:30PM), I was told that I would be having a Queen. This confused me as I had reserved a King. According to the hotel, it;s on a first come, first serve basis. Basically, regardless if I made a reservation yesterday or months in advance like I had, if other people check in before me, I could not get a King. Personally, I think this is a crap policy. IF you reserve a King, you should get a king. We were only staying for two nights, and they said I could move rooms, but not that night, I could for the next day. We weren't going to get adjusted, pack everything up the next day, move rooms, get adjusted again, and then leave so we just stayed in our room. They didn't offer to compensate or anything. They only offered the room switch after I keep complaining to the management. And I wasn't the only one with this issue. Another woman was complaining about the same thing when I was complaining at the front desk. \n\nMy only other qualm is that it seems like you have to walk VERY long distances to get anywhere, and the layout is confusing. \n\nBut the room was sort of nice.
places reviews