I spent 3 nights in one of their presidential suites and thought my skin was reacting to the desert somehow because I've never had bed bug bites before. I returned home and was informed that the red marks covering my back and arms came from bed bugs. I called the hotel as soon as the problem was diagnosed and reported the problem. They called me back the next day and said there were no indications of bed bugs in that suite. Except for the marks all over my body.
They blew me off when they called back and didn't take my complaint seriously. Bad sign for a hotel and indicative of a cavalier attitude toward clients. It's a nice hotel and good location - but bed bugs are bad news, believe me.
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