Took a long time to resolve a small matter. Shell installed a smart meter that could not get a signal for communication. They were unable to accept my readings and so left me without a bill / invoice for months despite my efforts. I would give Shell 2* rating but Megan from customer services resolved within a day. She proved highly efficient, effective and patient as well as good to her word in follow up communications. She saved the company. Thanks Megan!
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