Where do I start?! If I could give 0 stars, I would as they do not deserve a 1 star rating.
It started with me having a decent sim only contract for 2.5 years, they then wrote to me to say that they could no longer provide my contract and I would be automatically changed to a contract quite a bit dearer. I shopped around and found a better deal with 3 via Fonehouse which included a handset.
I asked 3 if I could keep my current number and was advised I would need to move it to PAYG and then ask for it to be transferred to the contract.
So on the 21/7/22 the fun began. My number was now successfully moved to PAYG and a request made for it to be moved to the new contract number. I topped up by £15 as I was told it would take a few days. It didn't, the PAYG number was cut off within 2 hours.
After 12 phone calls and 25 days of trying to transfer my current number over to my new contract number, I gave them an ultimatum that I would cancel all direct debits and would return the handset. They finally admitted defeat. I returned the handset on 15/8/22 and they refunded me the monies paid so far on the 1/9/22. But I still haven't had my upfront cost refunded. During every phone call I asked if they would refund that. Even though I paid Fonehouse. They assured me that they would. Well today 12/9/22, I find out that they won't and I need to speak to Fonehouse. I'm currently on the phone to Fonehouse who have said that 3 should not have asked for the handset to be returned to them, it should have been returned to Fonehouse and therefore will not refund me!!! Oh the fun I am having with this. So far 3's incompetance has cost me £184 with no way of getting the money back - Daylight robbery!!!
company reviews