My friends and I arrived at the hotel at 9am in the morning and pre-regist. with the front desk. Because we were so early our room was not ready yet (which I completely understand, having worked at a hotel before) We were asked if we wanted a cot with our double bed room b/c there were three of us, but said the two beds would be fine. When we arrived at 4:30pm and got our keys for our room, we now ended up with a King...and a cot. The front desk staff (different person from this morning) said because we were a hotwire booking or beds were not guaranteed.
So we went up to the room to find a bed that was not a king sized bed. More along the lines of a queen with no cot. To sum it up,.after complaining about it to the front desk, all they could say was that is the only room available. The thing that upset us was that we were told upon arriving that we had double beds, only to come back and find out that our room had been given to someone else (I use to work as a front desk agent, I know the tricks).
Overall, other service staff were good, but front desk, poor. Room...disappointing.
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