I stayed here with my family (Self, fiancee, 2 small children and my mom). Upon arrival we just did the valet parking. I was $52 for our minivan but it does offer in and out service, most cheaper parking ramps around didn't. The front desk didn't hesitate to honor our request of a 2 bed room since Orbitz had booked a King size room. As a matter of fact, they gave us a suite with a nicely appointed living room and an awesome view on the 29th floor! Location is great and near to eveything. A block away from Michigan Ave and a 10-15 minute walk to Navy Pier. Pool area was clean and user friendly, No lifeguard on site but did have a spa, sauna and 2 fitness rooms too. The view from the pool area was the best in the whole hotel. The staff met our expectations and with the exception of Nancy from the front desk they all had a smile and a nice comment to go along with it. Overall a really nice hotel and would stay here again on a heartbeat.
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