TO WHOM IT MAY CONCERN: I originally booked this room months ago & called the hotel to specifically reserve a bay view room. I was told absolutely no problem & they supposedly put a note in the system. Upon checking in, the front desk states "We are at capacity & no longer have bay view rooms but we will give you a marina view" Grrrr..
When we arrive in the room, we noticed right away that the couch has white spattered disgusting looking stuff all over it as well as long blonde hairs on it. I call the front desk to complain & they send up a maid with sheets to cover the couch/chair. When the maid places the sheets over the couch she explains to me that those are not stains I am looking at, those are “clean spots where the fabric has faded” BS!! (Look at the attached pictures!)
Not wanting to argue with this woman & feeling stressed already with what was supposed to be a romantic night away from home, I noticed when she left the sheets had stains too & holes in them! The walls had handprints on them. The lamp in room has a clear base, it looked like it had never been cleaned! The drinking glasses were smudged not clean. The cords from snack case were sticking out all on floor. TO TOP IT OFF, it was extremely noisy from other guests very late at night/early morning hours & we could even hear the flushing of toilets from other rooms! This room was over $150 & I've stayed at cleaner $40 rooms in Vegas than this!
PLUS, parking was $22?!! Every time we left the parking lot, we had to wait for the parking attendant to come let us out because our room key would not scan properly on the "automatic gate" & each time we sat there for several minutes waiting for the parking attendant. For this to be considered a 4 star hotel & part of the Sheraton Hotels & Resorts chain, we were extremely unhappy with our stay & actually disgusted. I left feedback to the hotel on Thursday August 9th & I have not heard from anyone from customer service to even apologize for any inconvenience!! Tacky, very tacky! I’ve enclosed pictures I took with my cell phone for your viewing pleasure!
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