The hotel is located in a nice part of Dallas Tx off the expressway. We checked in and were told we would receive the standard military discount. The rate was supposed to be between 85 and 89 plus tax... That is standard fare for weekend government rates. The charges received were in excess of 310.00 total for two rooms. On the subject of rooms, the shower leaked all over the floor, room was dirty and staff were obvioulsy ready to take advantage of travelers. I have stayed in hotels all over the world. One that comes to mind is the Movenpick hotel in Dubai... Our rate there is 156.00 a night for a five star Swedish hotel that is immaculate and with ammenities that far outweigh this dump... I have tried several times to contact the front desk on this matter however, no one will pick up the phone... When I contacted the Best Western customer service, I was informed that this chain can add charges post to original agreement. That is the way Best Western says GFY... If you are active military, DoD or DoS, do not stay at this hotel. I believe it was foriegn owed due to its lack of upkeep and poor staff. As a side note, anytime you decide to stay at a hotel that clames three diamonds but is listed as two stars, beware. Also, if they have security in the parking lot for the cars -even if it is in a spectacular area of town, take note...
Update, I actually made contact with the front desk in regards to this matter and they said, "we dont care, you can do what you want" in response to this statement above... This I suppose is the only recourse that you can have these days when you get ripped off from big buisness...
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