We were so excited to celebrate a friend's 40th Birthday with an overnight stay in Chicago. Having stayed in Westins prior to this, we were anticipating everything to be perfect; it was far from that. We reserved two rooms (Kings) and requested the rooms be either together or atleast near each other and that the have a view of Michigan Ave. The first of the two rooms was ready by the desigated check in time of 3:00; However the second room was not ready until 5:00! The first room assigned to us (1418) was unacceptable with paint peeling off the ceiling in the bathroom. This was not how I remember a quality Westin hotel. We were assigned a new room on the 15th floor; our friends were assigned a room on the 14th floor as we were told our request to have our rooms together could not be accommodated but they could offer us a late check out of 2PM. I will say as a concession, a bottle of Champagne was placed in their room which was a much appreciated gesture. When you say "Westin", you think "Heavenly Bed"...we had the very comfortable bed but we couldn't sleep because of all the chaos in the halls. Security had to be called to the room next to us for a loud disagreement and then 3am and 4am...loud and obnoxious "guests" in the hallways (aka drunk/rude people who show no respect for others)...I could hear other frustrated guests threatening to call Security. On another note, we were shocked by the way our vehice was driven in our presence...The valet drove our vehicle recklessly in the garage. I gasped watching him "gun it" in reverse; certain that he came within inches of hitting the wall. Overall, there was no warm and fuzzy feeling here from the staff...more like...sorry, but there's nothing we can do...So..like I said, if I were you and I was considering staying at this particular Westin, I would keep looking!
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