When I telephoned domestic and general concerning an issue with my dell laptop repair, I found them to be rather confused in spite of providing full information, including my personal details, job number and reference number. I had to telephone the company four times in order to get to the right department Being forwarded to the wrong place on three occasions And cut off once! When I finally got to the right place, the gentleman from sky protect, named George, was a rather rude and said, couldn’t help be any further present! So, rather underwhelmed by the whole process, and the difficulty of the stuff to find the right place to put me! When I found out that my laptop could not be repaired, I was given a really easy process in order to get a new one. However, there wasn’t an exact or even near replacement for my laptop apart from one which I felt I had to choose. All the others were rather too large, I wanted a 14 inch laptop, I would not available.
I would have thought that with me paying such a large sum per month to ensure that laptop that I would’ve been given a little more than just a single option to choose from! On a positive note, most of the people, apart from George, but very friendly and eager to help, it was just a shame that they didn’t understand the systems they were using in terms of telephone forwarding, or where to put me as a sky protect Customer.
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