It is surprising that this property is still part of the Renaissance chain. It is very run down; It probably tried to be fashionable 15 years ago. The wall to wall carpeting and heavy wood paneling are a dead give away. Unfortunately it is also poorly maintained, and very dirty. Its the kind of place here you fear touching anything, because there are grime marks everywhere and it all feels terribly ikky. Breakfast arrived late, with half the items missing. The fact that one of the lifts would stop forever on the 9th floor is deemed as normal here. So is the fact that there are no minibars in the rooms, or that you cant even walk round your bed without bumping into the furniture, because the rooms are so small and the furniture so big! The internet is so slow that my office email programme said "replication terminated because of excessive time receiving response". If only it had known that I had been charged $19 for internet access, it would have tried harder. The staff is woefully unhelpful - obviously quite used to an endless stream of complaints. There are plenty of hotels in NY at this price point, the W, Crowne Plazas et al. Go there, not here. This place should be put out of its misery, and the manager fired.
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