Well lets start wtih the positve things: GREAT location, clean rooms, quiet rooms, nice bathrooms, very comfy beds.
The downside: Check in was at 3 or 4, I don't remember which, we arrived at 4:45 after being on the road for 8 hours and we were ready for a shower and dinner. Once we stood in line for 15 minutes to check in, we were,told there were no rooms clean at this point as they had allowed the basketball team a late checkout. I asked how long it would be and she refused to estimate only saying they would check our luggage and call us once our room was ready. Asked if any compensation for the inconvenience, NO.
We decided to forego showers and walked to Beale, again, location of this hotel cannot be beat. We had dinner on Beale, no phone calls by 6:45pm as to whether our room was ready so we walked back, waited in line AGAIN to "recheck" in and our room was ready at that point. No phone call? No offer of compensation? What makes management of this property think its OK for 30 plus families to wait for a room so basketball team can have a late checkout, utterly ridiculous! There were lots of angry people in and around the lobby.
My next trip I will stay at the Peabody as I was impressed when visiting it and have not ready any reviews like these....its not as great a location but not bad at all. When check in at a hotel is 4:00 pm I expect to have a room by 4:00 pm, the fact that NBA players wanted to sleep in is NOT my problem. They should've booked their room for addt'l nights!
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