I have stayed at this hotel many many times because I love the location and the room design is hip and fun and occasionally I get excellent service. Your experience, however, is highly dependent on which room you get and who is on duty. My last experience, i was given what seemed like the smallest room in the hotel, after being "helped" by a rude front desk person - and this is from a hotel where I stay at least 4 times per year. Lamps in the room didn't have light bulbs that worked. The thermostat didn't function and the bathroom was tiny. I am finding a new hotel.
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