My mother had a BT account. I phoned the company to say she was in hospital and likely to have to go into a nursing home. The person I spoke with had no empathy and hoped I had a nice day. My mother died in hospital I phoned BT. I let them know. I gave my name and address for the final bill. Today I have had the final bill for just over £6 sent to my mother but at my address. Very insensitive. It reminds me why we stopped using them years ago.
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