I tried to book directly with AirAsia and there was no way to add hold baggage online on my route Siem Reap via KUL - Sandakan, Borneo. So I booked expecting to be able to add it at the end. Then they wanted to charge 58USD per bag for a 2 hour flight. Then I tried to look up my booking on my AirAisa login and it said I do not have any booking! Then It took a awhile to find the "other airlines" bookings. They claim its booked with "another airline" not Air Asia. I tried to cancel the booking and their is no way to cancel. There is no email address, no contact number, no chat box. There is an autorobot called Bo, which gives multiple excuses as to why it cannot help you. First it says it timed out, then it said the flight is not with Air Asia but "another airline" and they have to check the rules of the other airline then it doesnt get back to you. At the airport, they restricted the baggage to 15kgs instead of 20kgs online and proceeded to charge an extortionate fee for each extra kilo. Then when we checked in they booked all of us including two children aged 9 in different seats all over the plane.
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