We stayed here because The Willard is "the place to stay in DC". The hotel is lovely but any granduer of the lobby is lost due in part to rude staff and management. We arrived late on the first night and were checked in by a very rude agent. When I asked to speak to a manager he informed me that he was the manager and that if I needed to speak to someone else I would need to wait until Monday morning. Our room was lovely but when your first impression is clouded by poor service it's hard to enjoy the stay. I will not be staying at the Willard anytime soon. Perhaps they should just call it a glorified Holiday Inn and be done with it.
hotel reviews