It is a combination of not caring, not being trained, and no consequence for delivering substandard service. If the Trump brand did not trumpet excellence this would be a better review. The place is actually nice...but don't bother with the food...not good on any level...the spa is has a great staff and is nicely appointed... But the men's locker room had too much traffic and not enough cleaning...showers were the worst. One example is that the lobby is very well staffed and the bellmen are wonderful...but not a single person opened the door for us...EVER! It became a joke with us to watch "the army" greet us with smiles and not lift a finger to serve. Skip this place if you are looking to get good service!
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