I got disappointed with the plaza. For most part, service was "pretending" to be friendly. That kind of service that does things with the main goal to get tipped (not for the sake of being helpful). I personally dislike this type of service (some people may enjoy it). I like to tip when I want, and as much as I want, and don't want to feel forced to do it every single time I person moves a finger for me. I.e., if you take my luggage to the room, do it while I'm checking in, seamlessly (like done at some other high-end hotels I've stayed); do not wait for me to start getting comfy, interrupt me, walk around the room without asking for permission and then wait for me to give you a few extra bucks for this extra "service" I never asked for. At the end of the day, you are paying $700/night.
The rooms are very spacious and nicely appointed. However, I could not understand how they use an ipad to control the lighting and ventilation, and at the same time, have a completely outdated TV remote that takes 7 eternal seconds to change channels. It can get very frustrating. Internet is not free (a relatively common practice in very high end venues). Something I still don't get it these days (come on, charge me an extra 20 bucks by default on the room, but do not bother me with going through a registration process if I just want to quickly check my email).
The buffet breakfast was ok (I am not very demanding as far as breakfast is concerned), but you will be disappointed if you expect something out of the ordinary or different to what you can find in hotels 1/2 the price. Additionally, not to us, but service was very rude to people arriving close to 10.30 am (the point that breakfast stops being served): they let them in, but then gave them a hard time as they were forcing them to quickly get stuff from the buffet (10.40 am) as they "needed" to clear it. Not understandable in a place of this status.
All in all, beautiful hotel, 19th century luxury, stuffed service (for my taste), excellent location, and, if you don't want to be given the looks, be ready with some extra $$$ to start tipping everyone on your way in/out.
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