I had a long weekend stay (3 nights) here last weekend in August, 2010. Although this hotel was very clean and modern, the staff at the front desk were very rude and disrespectful. We paid our bill in cash and they treated us as if we were low class. Even though we let them hold an extra $500 for what they call "incidentals", we were not allowed to have a key to the mini bar or order room service from that money. So, I asked them, "Since I cannot get anything from the mini bar, cannot rent movies, and cannot get room service or charge to the room, what incidentals might I get that the extra $500 you needed would pay for?"
They did not know.... But said I might strip the room. I asked to speak with the general manager and was basically refused. They were rude, condescending, and insulting. I would recommend many other great options in Boston, but never stay at the rude Colonnade.
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