This is a decaying Holiday Inn. The lobby looks great but beyond that, this hotel has a lot of physical problems.
I am an IHG Priority Club Platinum Elite member. We booked two rooms for this stay over Folsom Street Fair weekend 2012, 9/21-24. We also stayed at the hotel last year at the same year. A year made for a lot of changes in the quality of the upkeep of this hotel.
We booked a King with Sofa Bed, received the same. Also, booked a second room, Two Doubles Smoking, received the same.
Rooms are being poorly maintained. For the second room, my friend who was occupying it had to change his room 5 times over two days. First room had the strongest smoke smell I have ever enountered in a hotel room. Second room smelled like a locker room, terribly musty. Third room had an overflowing toilet (and toilet was not properly cleaned at time of entering room for the first time). Fourth room was not cleaned despite being given by front desk. Fifth room had huge stain on carpeting but was the best overall (and also had a sink drain problem). As for the first room, it is just getting old. Big stain on the sofa. Still has an 80's look to it with a flatscreen tv as the only updated addition (as well as a funky electrical outlet center next to it so as you can plug in multiple electrical devices...an odd inconvenient place for it).
Good:
Fast free wifi.
Hotel bar - Asian female bartender is the greatest!
Hotel front desk staff very nice.
When requesting extra towels and other items, they were brought very fast.
Free drink coupon and 2 bottles of water for each Platinum check-in (I had 3 one-day back to back reservations and they gave us this daily because of this)
Bad:
Hotel can't merge back-to-back reservations. Had to re-key and re-check-in with paperwork daily.
Rooms vary in quality from somewhat up to date to refreshed 80's.
Very few tv channels. No more than a dozen cable channels plus some local channels.
Construction nearby. Don't expect to sleep past 7 am Monday-Saturday with the high rise construction on both the southeast side (8th street at Mission - NE corner) or northwest side of the hotel (9th Street just south of Market - East side of street). This is VERY loud and even over a noisy a/c unit, you will hear it. Not their fault but this would certainly steer me away from this property even if it was in perfect shape.
Beds are on the hard side.
Dust bunnies will be sleeping under your bed.
Parking is $42+ per night.
Very small bathroom. Noisy plumbing.
Thin walls. Could hear squeaky bathroom door and noisy plumbing from next room.
Air Conditioner would not cool to temp. selected. You can put it down as low as 60 but it will still turn off at 70.
Maid threw away over $20 in my partner's toiletries - most expensive being brand new never used 4-pack of razor blades - and hotel replaced with just standard cheap 99 cent store crap.
$2 for wash, $2 for dry in their laundry room on 4th floor (2 washers, 2 dryers). Don't use dryer on left of two. One load took $4 just to dry. Free soap at front desk.
Used points. It was decent value at 20K points which I booked but has since gone to 25K points.
NOT a chance that we would EVER return (which is too bad as I do like most of the staff). They would have to do a major remodel to the rooms for me to ever return...I'll be staying at another IHG property in San Francisco from now on...
hotel reviews