I left Three 2 years ago June 2020 due to appalling service, unknown charges, incorrect coverage data and terrible customer service. I left a review on here at the time and thought this at least is 'the end'.
Now in June 2022 two full years after I left them they send me a bill ?
Two years ago it seems they owed me £12.29 after I closed my account, but they didn't credit it back. The billing is so difficult to understand I didn't realise I had credit - I was just glad to be rid of having to deal with them.
May 2022, they credit £12.29 to my account. No explanation. Then they send another credit £15.49, no explanation again.
Now, in June 2022, Three send me a bill for £15.49.
I would just ignore it, however unpaid telecoms bills are known to wreck your credit score, so very reluctantly I call.
Call options, distorted music on hold for 10 minutes,.. Then they answer, "tell me your password" they say, after I've read out all the details off the bill. "But I closed the account 2 years ago. I don't remember. Why would you ask anyone to give you the entire password over the phone anyway?"
This is customer security out the window, as policy.
Hold again after 5 minutes, they ask some more questions including date of birth which I very reluctantly give. And we are now logged in..
They have no explanation of why they've reactivated my closed account, credited my bank account and then sent me more bills. They claim I made the claim for the credit ..or maybe it is my bank's fault?
I explain to the customer service person how direct debit mandates work. This is Three's issue, not me, not my bank.
He has no idea. No explanation.
I am now getting annoyed, I'm having to sit listening to 20 minutes or so of distorted hold music and pressing the endless option buttons. Why? So I have to waste my time with awful customer service, and pay the zombie ransom or I get a credit score hit.
So after cutting my losses, I've paid the ransom, on the basis that they permanently delete my details.
They basically have you over a barrel unless you want to get your credit rating trashed and have their debt recovery set on you just because Three are institutionally incompetent.
Three have data breaches, service outages, terrible coverage, unexplained billing, and they just carry on like a zombie wrecking ball.
If you have been a Three customer in the past, and thought it was 'adios', you might have to think again...
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