I have been staying at this Westin for almost 5 years. I almost exclusively stay here when in San Antonio. There is a certain expectation that comes with the brand "Westin". It is the expectation of paying attention to the little things. The Westin, and more specifically the Westin's cleaning staff and building engineer are just not getting it done. I checked in and we were given a room on the street side of the hotel which I had specifically advised the Front desk assistant that I did not want. After arriving in the wrong room I called the front desk and the change was made. The bellhop brought the new keys to the new room. My family and I changed and made our way to the hotel swimming pool on the 4th floor. As I swam in the pool it was evident that the general and cyclical maintenance on the pool was less than would be expected at the Starwood's second tier flagship. The pool tile around the edge of the water was caked with mound of sun lotions, makeup, and body oils. The tile, which once was a eggshell to antique white had become so gummed up with disgusting oils and creams the tile took on a new sheen of medium brown. This is NOT to be expected in this level of SPG hotel. There is little, to no attention given to the pool or the pool deck which was littered with trash and the patio drain containing wads of hair. When we arrived back in the room I showered and was surprised by the rising river of water around my legs. I stopped the shower and removed the drain to find the water not flowing down the drain due to the 6-7 inch long, hotdog shaped wad of hair, bobby pins, and pieces of plastic cup stopping it up. I took this mess to the front desk with a complaint which the night supervisor handled in an exceptionally professional manner. I would suggest and recommend that the Westin undertake some cyclical maintenance with the sink and tub drains, and pool tile.
The rooms and the beds were comfortable and clean otherwise.
I still would recommend this hotel, and I will possibly stay here again the next time I'm in town.
I would recommend to the staff of the Westin to designate 1 floor of the hotel to being "dog friendly" rather than the entire hotel as it is designated . There are people(me and my children) who are severly allergic to dog and cat hair and dander. This makes for a very unpleasant sneezing, wheezing stay. Where did the rights of others go? And please don't think some menial vacuuming of the room removes all of the allergens, for you can't even clean the drains?!
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