Needed to make some printouts; business center was basically a closet. Add to that the additional fee of $8 to use their computers (no way to hook up your own laptop to their printer), and about $3 per page. I asked the SPG desk about it and the manager said to forward my emails to him and he would print them. He left for the day after two hours and there was no follow through and no printouts. I ended up using a computer at a breakfast cafe that was completely free. Customer service?? Westin's have lost their touch.
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