The hotel and amenities were top-notch. The Staff is another story. The night I checked in, I watied quite some time for the girl at the front counter to show up to check me in, and when she did finally show, she sobbed the entire time. I inquired if she was OK, and she insisted that she was, and she kept apologizing. The following morning, I inquired about a guest laundry, and the new girl at the front desk to me that they had one, but all of the machines were out of order. I asked if there was a local laundromat (since I was on foot for this trip) and was told that there wasn't one. I figured that I would be sneaking in to the guest laundry at another nearby hotel. Luckily, I asked another hotel staff person that same evening, and was told that the guest laundry was fine. It was! I had no problem with it at all. FInally, the "Bright Side" breakfast was kind of pathetic. It was always out food, and the staff seemed bothered if you asked them to restock it.
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