I thought the Palazzo would be awesome. I was wrong. Some of these things are little things, but when taken in combination, are too much. Some are big things.\n\n1. Worst thing was the smoke smell in the room. Our first room smelled like smoke. I asked for a different room. They apologized, and put me in a different room, with a strip view for the inconvenience. They said they cannot control what people do in their nonsmoking rooms (but they can, they can charge a cleaning fee). Our second room was even worse, but i figured that was just the way it was, and wasn't going to complain again.\n\n2. Our shower obviously hadn't been cleaned. The first time we used it, we were stepping on two plastic covers from disposable razors. That grossed me out. I called housekeeping, asking them to clean it properly, was passed to a manager, who seemed irritated by my complaint. (and can I just say, I'm really not a complainer, but when I spend $250-300 plus tax for a room, I expect more).\n\n3. Bed was incredibly hard. Couch was very comfy, I actually thought about sleeping there. :)\n\nOther minor things:\n1. Only got our newspaper about half the days\n2. Only two drinking glasses in the entire room. Which we used for cocktails. Had to drink water out of wineglasses. \n3. Paid for the prestige level, wasn't really worth it. Free open bar at night was nice. Breakfast had a huge spread, but not much in the way of savory items like eggs or cheese.\n4. Despite high end finishes in the room (marble) they were poorly constructed. Corner shelf in shower looked like it was about to fall off. Knob holding the towel bar on the glass shower door fell off.
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