I am new to this hotel and have been staying here every week for the past few weeks and even though it is a Ritz-Carlton they exceeded my expectations. Definately the nicest hotel I have every stayed at in the US and holds its own against other very nice hotels in Asia such at the Westin and Okura hotels in Tokyo and the Shangri-La and Oriental hotels in Bangkok. Ok maybe not as luxurious as the Oriental but the staff is just as warm.
I was not surprised by how polite the staff is, even though they are extremely polite and corteous that is expected from this brand. I was however pleasently surprised at how genuinely warm the ENTIRE staff is. And I do mean everyone, from the maids in the morning, to the turn down service maids, doormen and the front desk staff.
I recently found out that I am going to be staying here past March and the management was extremely cordial and accomadating when I asked to keep my current rate.
Other perks:
Rooms: Incredibly nice. I can only speak to their most basic rooms since that is what I get every week. Hardwood floor entrance, spacious room with convenient outlets. Nice HD TVs, stocked bar. Free bottled water.
Bathroom - Incredible and spacious. Seperate shower, nice large tub.
Gym: Out of this world. Pool, spin and other classes, large weight room, lots of cardio, BB court.
Turndown Service: Normally I keep the DND sign on my room all week but at this hotel I let them come in because of the turndown service which includes filling up the silver ice bucket.
Location: It's on 18th street so guess how far away from the 16th Street Mall.
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