We selected the Fairmont San Francisco for a romantic getaway celebrating our anniversary. It's a beautiful hotel in a great location. We reserved a room in the "tower" section to have a view of the city and requested a high floor, which we got. Check in was smooth, although we had to carry our own bags from our car into the hotel. The room was lovely and everything we expected until we went to sleep. The hotel had booked a wedding reception directly below our room in the courtyard. Even though we were high up, we could hear the very loud band playing. When we called the front desk to find out how long this loud music was going to continue, we were told midnight. This was not acceptable to us and we called management. We were offered another room, but by this time it was 11:30 pm. Exhausted, we agreed to pack up our stuff and move to a different room. (I would have expected the hotel to move us, they didn't offer to do so.) We schlepped our luggage through the hotel lobby to the other side of the hotel to our new room...at 11:30 pm. Why the hotel books rooms over a large reception area when they are aware of the potential disturbance, I'll never know. Certainly a hotel that charges $$$$ for a room, and has the reputation for excellence that the Fairmount has, should know better. We probably would make a different choice in the future.
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