The flight experience on this flight AV121 and the return AV120 was very disappointing and reflects badly on the image of Avianca, Star Alliance and Colombia. Inappropriate main meals were served for these night flights. Breakfasts were poor, small and tasteless. The crew were unwelcoming and rushed (training needed) and did not seem interested in giving a good customer experience. The ticket cost more than other airlines on this route, and was extremely poor value for money. Seats are at an angle, and not as good a configuration as other airlines.
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