I made a mistake when booking my room at this hotel. I accidentally booked it for a Wednesday, when I needed a room for a Saturday. I arrived at the hotel on a Saturday and they told me I did not have a room and that my reservation was for the prior Wednesday. They did accommodate me and give me a room. They told me I would be charged for the room on Wednesday as well. I'm a long time Starwood Preferred Guest and I can't believe a hotel would actually do this to a client that stays many nights with sister hotels each year. I'm still trying to get them to remove the charge. I can tell you if they don't I will no longer stay with Starwood Hotels.
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