My wife and I are New York natives but checked in for two nights to celebrate our Anniversary. In the week leading up to our stay, I think I called the hotel at least once a day trying to arrange plans/get suggestion for area restaurants and was greeted with super-friendly service every time.
I arranged for my wife to check in a few hours before I was able to arrive and also coordinated an in-room massage for her before my arrival. Everything went off without a hitch.
Since it was our Anniversary (I noted that in my reservation) we were upgraded to a Park view room. It was really amazing to wake up to that view during the days we spent there.
Additionally I got some recommendations for restaurants nearby we'd never heard of before and both turned to be excellent!
As someone who travels several times a year I always appreciate when I feel that the hotel staff goes above and beyond for their guests, and this hotel does so with a rare exuberance for New York
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