My husband and I were in Chicago for a meeting and had a nightmare stay at another hotel the night before. We chose Raffaello for the positive reviews, high star rating for near budget prices, and that the whole hotel was nonsmoking. The location is fantastic, right next to the Hancock tower right off the heart of Michigan Ave. When we checked in, they were friendly, welcoming, and randomly gave us a free upgrade to a suite! The room was bright, warm, clean and so very welcome after the horrible night elsewhere. There was a separate living area, with double doors opening to the bedroom. The bathroom had a rainforest showerhead which was wonderful. We slept incredibly soundly and well, ordered room service for breakfast and lingered for much of the day. The hotel rooftop bar (DrumBar) was inviting, beautiful, and had a separate nook in the back which was quiet. The service there was excellent, checking on us but not pressuring us to buy drinks. The next night we brought friends who were expecting and they brought us mocktails on the house! We also went to the restaurant next door (Pelago) for dinner, which has its only entrance from the hotel as well and it was lovely but a bit $$$.
The only thing I would change is the price of breakfast (which is only room service), which was very pricey. Juice $8, berries on your $12 oatmeal is $8, the "gold coast breakfast" (coffee, juice, eggs, slightly burnt toast, sausage and potatoes) is $25. They misunderstood our order and brought 2 "gold coasts" and the whole order came to $100! Ouch.
Overall it was a relaxing, luxurious and welcoming stay. We felt cared for in a way big hotels forget about nowadays and would definitely come back.
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