I used Deliveroo for the first time tonight.
I haven’t ordered a take away for many years. I get that you may be the most relevant delivery service these days but I don’t really care.
All of my favourite restaurants had their own service until you monopolised the service and frankly destroyed it.
I waited patiently. I’m hungry. I waited.
And then I get a crap note on the website that the rider couldn’t find me and has just left it outside …. in the pouring rain.
Are you for real?
Couldn’t find me … I was at home - HE/SHE/THEY didn’t even ring the damn door bell.
Really?
I phoned the restaurant. They told me I had to phone Deliveroo … and all I want is my dinner … not more phone calls to unravel your mess.
And how do I call Deliveroo? I tried the number I found on the net and waited in queue for ages. I finally got through to someone who was fairly incomprehensible who said he would try and process my refund request.
TRY?
I have no dinner. I have paid for it and I even have to struggle to get a refund.
I offer you a choice. Suck up and make me very happy or lose a customer forever. Your choice.
Kind regards, Anthony
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