We have stayed at the Hotel Vintage Park before, as well as the Monaco just down the road, also a Kimpton chain member and we love the locations and the overall good level of service. This visit, we booked our room for 4 nights through the Victoria Clipper, the ferry from Victoria to Seattle and were quite disappointed by a very small room (which loses a large corner to the stairwell just behind it), the lack of an in-room coffee maker, and other small service issues. An example is that we had friends in another room and took our wine glasses down to have a glass with them and the glasses were never replaced in our own room - yes, it's minor but this hotel's marketing is based on good quality service. So, overall a lovely, welcoming lobby with good staff; rooms very well decorated and cared for; but issues that will make us question staying again.
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