Phone ordered online from Carphone Warehouse15th Set 2019, picked up at shop 16th Sept. Email arrives with contract unable to open as it is password protected. Tried to return to shop 17th Sept as got a better deal elsewhere, told had to take it for collection to DPD collection point, no problem did that, it was collected on 18th Sept. Confirmation of return with signature from CW 11.32am 19th Sept, easy right NOOO, the returned phone now appears on my bill summary, to say I was a little peeved is an understatement.
CW then try to send another phone to me I refuse acceptance and it is returned, they try twice more to send phone but wait it gets better, get mails of parcel sent but they never arrive for me to refuse. After countless calls to their customer service where I am told I have to get IMEI, CHIP AND PHONE NUMBER for returned phone from my supplier it is like pulling teeth. Anyhow 09 October I contacted my supplier explain the situation they call CW twice are given wrong IMEI number then asked for non existent password then told their systems are down they have to call CW back later, they call CW back and are again asked for information they could not possibly have. Outcome my supplier asked if I had proof of return which I sent. Phone now removed from my account. CARPHONE WAREHOUSE YOU NEED TO TRAIN YOUR STAFF
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