Stayed four nights with the Ritz-Carlton on their club level on floor nine. The service was quite good in almost every way. Especially in the Club level where they had some super staff. The related club food was fresh and tasty. The elevators were secure and required key access. The whole building was clean, tidy and flawless. Towels were ample and the bedsheets were quality and fresh. Housekeeping did a good job, turn down service was quite helpful. Always plenty of free bottled water in the room. Check-in was flawless as was the related final bill and checkout. Two small issues were:
1. Lobby bar service was not very good -- slow and incomplete 2. Lobby food in the bar was not served after about 11PM and thus there was nothing much to eat at that hour unless we wanted to wait for room service. Another small issue was that housekeeping actually bothered my day by asking what time I wanted the room made up -- my preference is that they do not call if I keep the do not disturb sign up. Also I had 2 random hangup calls to my room which were slightly disturbing. Plenty of hangers, clean iron/board, clean marble bathroom, etc. When there were no taxis available, they put us in a limo... when I asked the driver how much the fair was... he explained "Anything I wanted to pay". I'd stay there again and recommend it strongly to friends and family. I got a special deal "pay for 3 nights and get the 4th night free. My wife used the Sports Club LA and had a great massage and body treatment. Food in the general restaurant was just average.
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