Is the hotel better than it was when it operated as an Adams Mark up until just over a year ago? Absolutely. Is it truly a Hyatt? Not yet...
I attended a large meeting at the hotel in September, and many of the "touches" that make Hyatt so good are still missing. The room was OK, but nothing spectacular. I had to crawl under my desk to plug in my computer, and there's no minibar, no refrigerator, nor any upgraded sound system. The clock radio was no better than a Motel 6 clock radio.
The bathrooms have been redone, but my shower head was partially clogged and the water never got truly hot. The amenities were standard Hyatt.
Where the hotel falls short is in the food & beverage operation. During our first day at the hotel, when all departments should have known that the hotel would be busy, it took more than an hour and a half from the time we asked to be seated in the lobby restaurant until we finally had an opportunity to wolf down our salads and sandwiches. Service was slooooooooooow. On the second day, they prepared a salad bar, which was so-so in quality.
The on-site Steakhouse is a Morton's or Ruth's Chris wanna-be, but the prices are ridiculously high and the food quality is not as good. Service was attentive.
The good news is that several restaurants are located in the Jacksonville Landing, just a five minute walk from the hotel, and we had a fantastic dinner at Vito's Italian restaurant there. Stay away from Benny's Steakhouse -- it also leaves a lot to be desired.
A final note -- each morning of our stay, the USA Today newspapers were simply tossed in the direction of each guestroom door, landing in various states of a pile, and the express check-out slips were only partially slid under doors, making it easy to gain personal information from them if anyone had wanted to do so.
Overall, the staff is friendly, but the Hyatt "touches" are still in hiding...
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