My wife and I booked one night at this hotel. Upoon arrival, we valet the car and Stephan helped us check in. He did great. On of the best checkins we have had. We received a room on the 32nd floor with a great view. The room was very nice.
We had booked a couples massage at the spa. The check in went fine. We waited in the relaxation room that looked directly out to the adult pool. Most relaxation room have dim lights and soothing music. This relaxation room was kind of warm, sun setting in you eyes, and dirty dishes laying around. Our massage therapist were Alishia and Colleen. They escorted us into the couples room. I layed down on the massage table and the table was broken. They didn't have another room avalible and they were unable to move a good table into the room. We were escorted back to the relaxation room and waited an hour until the other couples room was avalible. Once in the next room, we received the best massages. Alishia and Colleen were great. One of the best massages we have had. For the trouble we had, they gave us 20% off the massage. They said it was going to be credited to the room.
The bar and the bar food was just ok. We spent a little time in the sports bar. We started to feel sorry for the employees because everyone of them did a great job, but because of the management they were having to apoligize for hotel issues.
In the morning, we went down to the adult pool and found the spa water level was about three inches low. We moved to the spa at the main pool. We found it extremely small for such a huge hotel. Furthermore, when you sit in the spa, you get to look at the conrete pillars. It appeared the patio had not been cleaned. We saw left over drink napkins and cigarett butts on the ground. In fact, the rexation of sitting in this spa and 0730 in the morning led to the cleaning crew sweeping up and the spa, so we left.
At check out, the spa never credited the room with the 20% discount for the massage troubles. The check out employee did a great job tracking down the spa employee and issued the credit.
In closing, all employees did a great job! The facility lacks upkeep, and a personality. For $400 a night, we should have stayed somewhere else. We have had several staycations, and found this to be the worst.
If management reads this, please realize the employees did a great job. Its the facility, upkeep and lack of entertainment.
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