We stayed here July 1st thru July 5th, 2011. The location of the Hyatt is GREAT, right beside the Chicago river and just one block east of Michigan Ave. Our room overlooked the river so we had a good view of all the river traffic, water taxis, tours, and pleasure boats. The room was nicely decorated in a contemporary style, looked great, no function. Very limited drawer space so we kept our things in our suit cases, night table beside bed was very small, the telephone took up 2/3 of it and my glasses just fit on the rest. Hotel staff was friendly but not outgoing. The lady who checked us in messed up, so we were locked out of our room the third night, a trip back to the lobby fixed this situation quickly. Elevators are very slow at peak times, early morning & evenings, there was staff there on two occasions to direct traffic for elevators as the backup of people in lobby waiting got ridiculous, I counted 28 people at one point. We were in the west tower so we would walk across street and use elevators there. Valet service is very slow also, called for our car at 11am, they said 20min., at 11:45am I told the valet to forget it we are going to get a taxi as we had a tour booked for 12:30pm and needed to get going, at checkout our car took 40min. to arrive, and the back corner was all scratched up, which was another delay with filling out an incindent report. They said they will cover it, we'll see, I have my doubts. DaddyO's pub in the hotel is fairly sad, told us to sit anywhere when we went in, we took a booth, waited and waited for service and both bartenders avoided us, got up and went to the bar and they waited on us right away, beer for me, soda for my wife, hers was flat, ask for another soda...... flat too. We both noticed the beer bottles on the back bar are covered in dust as was the shelving, gross, not much cleaning going on here. One drink and we left. Overall the Hyatt is OK, not what I expected for a Hyatt but average, we have had better service at less expensive hotels in Chicago. The Hyatt will not be our first choice when we return to Chicago.
hotel reviews