My husband and I took our daughter to Baltimore this last weekend to celebrate her 3rd birthday and we stayed at Pier 5. My husband and I were extremely disappointed with the hotel. I had asked for an early check in and when we arrived at 1pm, we were told the room was "almost" ready, we could leave our bags, and they would call me on my cell phone when the room was ready. When we returned to the hotel at 5pm, I still had not received a call stating my room was ready. We got back to the hotel and the front desk stated the room was ready and they “forgot” to call me. I should mention that the couple in front of us received a room with a bed not fully made because the pillowcases were not finished washing (its 5pm – most hotels have the rooms ready by 3pm) so I’m not sure when the room actually became ready. We got up to our room and were sure we had the wrong room. I had been excited because I believed we were getting a two room suite. I had ordered the Grand Clause Sleeping room believing from the website that this was the Grand Clause Suite but the front desk informed me when I came downstairs that I had the correct room and that the Grand Clause Sleeping Room was in fact a Traditional King room. What I can’t figure out is why they have two options when selecting your room on the website – The grand clause sleeping room and the traditional king to pick from and why the description isn’t clearer. The website was misleading and it was not clear that the Grand Clause Suite and the Grand Clause Sleeping room were “different”. There were three of us and we definitely would not have stayed at this hotel or ordered a traditional king sized room if we had known that the Grand Clause Sleeping room was the same as a traditional king room – we thought we were getting a suite. Needless to say the front desk people did not care and had no other options for us even though there was practically no-one staying there. They stated the manager on duty would call me the next day (why not right then to discuss) which he or she did not. To date, I have not been contacted. My husband and I wanted to make the best of it so we were going to try to enjoy our night there but the hotel just sucked. The vending machines were out of soda and when I asked about room service (they have two connected restaurants), I was told they don’t use either one and that I could order form Mo’s Restaurant but I needed a $30 minimum order in order for them to deliver to my room. I would have been much happier staying at the Renaissance Harborplace hotel and would have if I had known more. At least we would have had two beds!!
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