We stayed at this hotel for a few nights recently and were fine with it from some standpoints, but it just doesn't even come close to comparing to the Marriott Marquis or other hotels we have stayed at in NYC. The location is a bit challenged, for one, if you are wanting to be close to the theater district, but I am sure it is fine for other travelers.
The view from our room was terrible. We looked out on a steampipe and other hotel rooms in a narrow alleyway with no visible opening. The light in the room was dim and carpet was somewhat tattered. While the bathroom was large for a NYC bathroom and the room was quite generous, overall the impression was one of a hotel that needs a remodeling and hasn't been recently done.
Staff was variable. We had a concierge who was friendly, yet inefficient and no one really showed some of the verve that we have seen in the Marriott Marquis, which is our usual 'go-to' hotel in NYC.
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