Broadband is not too bad as long as the device has is in view and within range of 2 to 3 metres. As soon as you go behind a door or wall the connection freezes. This is a sales ploy to make you upgrade to the package that guarantees WiFi signal in each room. They purposely give you a weak smarthub. When is phoned to see what the problem was, the customer service rep kept on rudely talking over me mid sentence. They were full of glee letting me know I can't switch until July 2024 unless I were to pay an extortionate get out charge. Noted for life, anyone else but BT
company reviews