We stayed here for 4 nights around Memorial day. Our main reason for staying here was the water park. Well, I guess 3 day weekends for this hotel is crazy. The people staying above us were partying every single night. Every night around 2 am I called the front desk and complained about the loud party. Security would go up there and whatever they did worked because they were silent. The pool during memorial day was packed. The lazy river was crazy. People were stupid drunk with their beer and margaritas spilling into the river. Hilton needs to consider not allowing drinks on the river when its crowded because people were sneaking beer in and just letting the cans float down the river. After the weekend crowd calmed down, the water park was empty. When the water park is empty its awesome. No line for the slide or anything.
The room was clean. 3 days into our stay I grabbed a towel after taking a shower from the top of the towel rack and found red stains on the towel that looked like blood. I could tell the towel had been washed a lot trying to get the stain off but seriously? Just throw the towel away Hilton! I contacted the housekeeping manager and let him know. His response was "It is probably ketchup or salsa, not blood". I explained to him Hilton can afford to throw away one white shower towel then try and get a stain out. He told me the Hotel has been struggling and they have cut back on the staff as the local economy is bad. He also said they are short handed due to this so they have lost the time to pay attention to detail.
We enjoyed are stay with some minor issues I mentioned. Would we stay here again? Probably, but we will try the other Phoenix area resorts next time.
hotel reviews