booked a room here for 3 nights (renovated broadway classic). the room is VERY SMALL!!! not to mention they still have a room smaller than this??? a petite room?? really?? my room probably only 3m x 3m.. literally... its like a cage. i dont know how petite is the petite room.
staff at the check in is very rude. putting a hand up and a finger to shut me up. really??
the concierge also not well trained.. very rude, giving me map of nyc and talking on the phone. what the hell is that all about?
when i arrive in the tiny little weird room.. the TV was off, and the safety box have no battery..
i went downstairs to eat at 6.70pm , and tell the front desk to fix the TV. i came back 11.30pm. they still havent fixed it. im pretty pissed. call again for service. finally came..
and also.. need to fix alot of doors and walls..so dirty and old looking. the hallway... please fix those walls and carpet so it look more clean/modern.. or however u wanna say it.
hotel reviews