I chose this hotel purely based on the Tripadvisor reviews, and I'm so glad I did! It made our 8th Anniversary Trip perfect.
This is one of the best hotel experiences we've had in a long, long time. The lobby and room were beautiful. The staff were always friendly and accomodating, from the front desk to valet parkers to food servers. All were so nice! The breakfast buffet (included in room) was great (eggs, sausage, biscuts, cereal, pastries, fruit, you name it). The location was fantastic.
Our room had a king bed with jacuzzi tub for two. It was spotlessly clean, nicely decorated, had free wi-fi access, a 37" LCD tv, great A/C which you control, a huge jacuzzi tub which we loved, a stall shower, everything you could need. You can request an extra hour at check-out, which we did, for free. Our cool old fashioned looking bank door was awesome as well. We also never heard noise from other rooms. I couldn't not find a single fault with the room, and I'm picky about things! We loved the view from our 19th floor room (as well as the views from the observation deck and pool deck.)
There are two pools, both with jacuzzis. One indoor and one outdoor on the roof. If I were forced to find something wrong, the pools were on the smaller size. But, if having a huge pool was your priority, you probably wouldn't book anywhere in the Riverwalk area anyway. It was so nice to cool down in the roof top pool after a long hot day of walking.
Whenever we travel, we choose a different hotel, just to get a new experience. But no more! From now on, when we go to San Antonio, we're staying at this hotel no matter what!
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