I called on the day of arrival to ask to upgrade to a club room and was told it is taken care of.
When I arrived at the hotel at 11:30pm and checked in (after waiting 10 min in line with no SPG Gold/Platinum dedicated line) I was given my room key. I asked to verify that it was a club room and was told that they just gave the last club room.
What a disappointment !!!!!
Room felt like it was last updated in 1999 with a bad smell of mold.
I managed to get club access but again what a disappointment !!! Breakfast was horribly with no real selection. No drinks in the afternoon. Just bad.
hotel reviews