My family (wife, two tweens, and mother) stayed at the Biltmore Embassy Suites in Phoenix for two nights in December 2008 at the beginning of a big winter road trip vacation swinging from the Southwest through the mid-West. In general, it was a standard Embassy Suites experience -- that is to say, a fairly good experience -- with the exception of the air-handling problem mentioned in the previous review. It seems the hotel's entire air-handling system is switched either to cooling or heating (which in itself is not odd), but if the hotel's system is set one way, you cannot achieve the opposite effect in your room no matter how you set the room's thermostat. Thus, we found our rooms uncomfortably warm but could cool them only by opening the sliding glass doors to the outside. Otherwise, it was a good stay. The front desk staff and breakfast staff were pleasant and helpful, and the breakfasts were quite tasty and filling.
hotel reviews