We were booked into this hotel for 5 nights via an agent. The website looked great. The hotel and rooms looked clean bright and fresh. Unfortunately, this could not have been further from the truth.
The hotel was very dark. It didn't matter what time of day it was, there was very little natural day light. To say the place was dirty was an understatement.
The room we were shown to had excrement on the bathroom tiles, the bath had several hairs in it and the base was chipped with chunks of ceramic missing. The light switch sparked as I flicked it on. In the bedroom a cold wind howled through the window and there was no sound proofing. Not really acceptable in December, we were freezing!
The window surrounds were thick with black dirt with surplus to requirement screws lying around! The linen on the bed had black dirty marks on them. There were loose wires hanging out that appeared to have been stuffed behind some sort of plastic base in the corner of the room. The general state of the paint work was tired and chipped. This hotel should not have been rated a 4 star. I have since been advised that it has been down graded once already.
We complained to reception and were shown two other rooms of the same standard by Katie Hayari-Barea. She agreed with our concerns in the rooms and said they were not acceptable but then threatened to have security throw us out because we were complaining? I would like to add that at no stage did either my partner or myself use bad or abusive language.
I cannot comprehend how this hotel has got so many positive reviews. I can only assume that the majority of these must be fake.
We ended up moving to The Novotel in Times Square. It was really nice. Clean bright and reasonably priced and the staff were great.
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