My flight from Geneva to Madrid got delayed and only left me 55 minutes to make my connection in Madrid to Miami. I called customer support the day before to have them change my flight to make it back to Miami on Saturday night because I had to work on Sunday. They refused to change my flight because the minimum connection time was 55 minutes. I asked her to make an exception and she said she was texting her supervisor and he said no. She then hung up on me. My flight from Geneva to Madrid got delayed 25 minutes leaving me only 30 minutes for the connection. I called support again and asked them to put me on another flight as I have to make it back to Miami on Saturday and I was once again met with a representative that was not helpful at all.
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