I stayed here with my baby Grandson.I am a single grandparent who looks after my Grandson quite a bit.I decided to take him to Seaworld and stay at the Westin as it was the closest to the railway station.Once checked in and hauled my bags up to the room (no one offered to help).I needed to use the business center.I carried my Grandson downstairs thinking it would not take long to find out where the business center was.I waited at the concierge desk for about five minutes (seemed much longer as I was carrying a toddler).She was given loads of information about San Diego.Never once did she acknowledge me even though she had to of seen me (I only needed one question answering) All the FD were busy checking in so I waited.eventually I walked overto look at the menu outside the restaurant,I was away from the concierge desk literally one minute and when I got back to the concierge desk another family just arrived,instead of her saying something or acknowledging our existence she started to help them they started off "what is there to do in the area" Oh boy this was going to take forever.Five minutes later it was my turn by now I was peeved at the lack of customer service (use your initiative if a person is carrying a baby are they likely to take much of your time up).I asked where the business center was and she told me I said ok and left she shouted to me in a loud but Sarcastic tone "THANK YOU" When I asked her for a comment card she said they didn't have one and I could tell her if there was a problem.
Josh at the FD was great.The restaurant staff were great.Housekeeping sucked never got my room cleaned as I was out all day,got back to the room at 4:30 pm and they had not been to service.I called the operator and they said it was because they were busy but they would let them know to service my room next.I told them I would call back for service as my baby Grandson was about to take a nap after being out all day.Ten minutes later the maid knocked and walked in (no communication) I told her to just give me coffee.
The next morning was my check out day (Check out was 12) The maid knocked and walked in I told her we were checking out that day (it was only 8 am) She did the same at 10 am normally they would wait till you had checked out but this housekeeping were obviously not intouch with what was going on.
I have worked in Hospitality and realised the service lacked big time at this hotel
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