......then this is the place for you!
Having just returned from a trip to L.A I have to admit that I heartily agree with so many of the previous reviews on this hotel. It's 'style' (if you like that kind of thing) over comfort every step of the way here. We've stayed in Starwwod Hotels worldwide and this had to be our least favourite experience. The staff were 'fine' but certainly didn't go out of their way to help and more thought had gone into appearance than substance throughout the hotel.
It started off well - we'd requested a quiet room (having read previous reviews) and we got one no problem so don't stress, all you have to do is ask. Great. And to be fair, it was quiet althought possibly the air conditioning hid all outside noise! The room itself however wasn't the kind of place you'd want to spend a lot of time. We always judge a room by whether you would be comfortable if you were taken ill there and with the 'W' the answer would most certainly be a resounding 'NO'. The bed isn't quite a futon but if you have a bad back, forget it. There is only one chair at table height so unless you're alone, don't order room service although the waiter's comment was 'oh I love to recline to eat when I'm in a hotel' - what ? To eat soup ???!!! The window seat is very comfortable though so not all bad.
Interesting placement of hand towels in bathroom doesn't seem entirely hygenic to say the least! I'll leave it at that on that point.
Complimentary Acura service - I'm sure it's very nice but it only has a 4 mile radius and no-one seemed able to tell us which areas that covered so forget it unless you know exactly where you're going or have a map of your own.
Car park attendants - unless you're dressed up to the nines expect to be largely ignored (unless aforementioned glamour puss takes pity on you and admits you were there first)
Lighting - what is it about this place (and, to be fair, the rest of this city)?? Are they all vampires??? Mega dim lighting everywhere was quite bizarre. - feel like you're in a nightclub just walking up the corridor
Location of hotel - right next to Metro which is very handy but the area outside seemed to be a favourite haunt of the local down and outs and there was a delightful aroma whenever you left the hotel. Again , I'll say no more on that.
In a nutshell this was our first, and will definitely be our last, visit to a 'W'. It wasn't our kind of thing - we prefer the comfort of the rest of the hotels in the chain. Perhaps that means we're more traditional (and so 'W' won't care anyway as we're possibly not their target market) but I just think it means we like to be comfortable and be acknowledged as a valued customer. If you just don't care about that then go for it, you'll love this hotel!
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