My husband and I stayed at the Back Bay hotel for a night on the last weekend of January. We booked through hotwire, thinking we had deduced that it would be the W hotel. Oh well, the Back Bay was fine.
To be fair, my average review is partly based on the aesthetic appeal of the hotel, not a reflection of poor service. The service was, in fact, perfectly fine. The room was clean, nothing was broken, and we had 2 fluffy bathrobes. But, the air vent was dusty, causing a dust buildup on the wall on the opposite side, not to mention congested sinuses. The TV was not HD, and had very limited channels (15 maybe?).
Overall though, the hotel was very strangely decorated. The building itself is an old police station, which is pretty cool. But inside, it's totally schizo - classic marble lobby, an unused sitting lounge, a holographic foil covered elevator, and hallways that resemble a small old folks town (you'd have to see it to know what I mean).
The location was pretty convenient, and probably the saving grace of this place (and the nice service).
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