This was our second stay and we stayed 5 nights in a Superior Double room. Our main reason for returning to the hotel was the lovely welcome we had at reception (bald black guy with the best smile) last time and it was good to see him again. Also concierge Dominic who is incredibly helpful & they are both a great asset to the hotel. The public areas are smart but our room was a bit jaded and in need of renovation - but it was clean & comfortable. I was much less impressed with the sneaky tactics of the barman who didn't give me Happy Hour prices after I had specifically asked for a glass of Happy Hour wine, this let the rest of the service standards down & has rather put me off staying there again.
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