I stayed at this hotel on November 16, 2012 after celebrating a friend’s birthday. The hotel lobby was very nice and the room was comfortable and clean. The only complaint I have is how the staff was incredibly rude. From the valet to the front desk almost every staff person we encountered was impolite and dismissive. For the amount of money you pay to stay there and there supposed elite reputation I expect better customer service. I see from the reviews there are a lot of complaints about the staff and wonder why it would be allowed to continue?
I find that unfortunate because other than that the hotel was great.
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