Been here at least 30 times and I had no problem at all, till my last visit.Had a short flight transit time, came here all the way by KLIA Express just wanted to have a Chinese New Year lunch before my next flight. At the entrance, I had to wait for some time before someone came out to serve me. Reserved a table in the morning & I was given a little table at the dark corner of the restaurant with the staff workstation just behind my seat with minimal space. Another guest ahead of me without reservation could get much better window seat. No one bothered preparing the table accordingly, no napkins till I realized I needed it? Other tables had them, why not this little table? With my little corner table, I hardly even get noticed by staff when I needed assistance. Gee, what's the point of paying the service charges? Probably won't be back again... I suggest you improve the customer service, especially the new (slow and a little sarcastic) restaurant manager.One exception: The friendly tea master is the only efficient staff as he's a veteran of this restaurant.
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