A great location - especially if you're staying for a Magnificent Mile shopping trip. Love the decor - very cool.
I read all of the reviews about small rooms --- they are right. This is definitely more suitable for a solo traveler.
My check-in experience was below average....they did not have record of my reservation. Desk clerk assured me she would look into the "lost" reservation & make sure I'm not double-charged & my reservation would be well documented. Upon check-out - the new desk clerk knew nothing about this & there were no notes on file. The person who checked me out was darn-right rude.
The gym -- first, it is very difficult to find & walking up the back stairway by the boiler room is quite unsettling. Secondly, the door was wide open - a room key was not necessary to enter, which I feel is a serious security issue. You are isolated on the 25th floor & there is nothing to prevent someone from walking in . If something did go wrong --- no one would know! Very scary.
Lastly - the air conditioning made an awful sound during the night --- I kept telling myself...it's a historic building, so I tried to ignore it. But - it really did make for an uncomfortable night since it was very warm, windows did not open & the air conditioning was incredibly loud. :(
Would I stay again? No.
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