My husband and I recently visited the Andaz San Diego for a weekend staycation. The customer service at this modern boutique hotel was absolutely the best thing about it, not to say that there was really anything bad about it. From the moment you walk in the door, the staff does everything possible to make you feel like you are the only person in the room. They offer you refreshments as you are waiting for your room and make sure that you know everything the hotel has to offer. We arrived before our room was ready, so they stored our luggage and took our information so they could contact us when our room was ready. The room we requested was not available (a king bed) so they offered us a queen and, for the trouble, brought up a bottle of wine and cheese plate. The rooms are not very big, again not a big deal to us, but they are modern in their decor, beds are very comfortable and have plenty little extras (refreshments) to make up for the size.
The bad - lots of noise at night (which is why I gave it very good instead of excellent). 3 nightclubs on the property, I believe. If you are looking for a nice quiet place to get a good nights sleep, this is not it. However, I think most people that stay here are more interested in the night life.
I wouldn't suggest this as a family hotel, definitely not a place I'd bring my children. Especially with the "adult toys" available, for a fee, in your room between the jelly beans and M and M's. Think of it kind of like Las Vegas in the middle of San Diego. Overall, a great place for a couple to get away, a girls weekend or to be in the middle of all that's going on downtown.
hotel reviews