I would give zero stars if I could. Whoever is at the depot end of this company lies a lot or has a lot of colleagues that lie. More than once we’ve had the experience of having to stop In The house for 4 hours or more waiting on a delivery to turn up, only to be told by Team Know How customer service that “my colleague at the depot says they spoke to you and you rescheduled the delivery” despite providing recorded calls, call logs and the facts that the dates they said we rescheduled on we would be away, they still claim that they spoke to us! Why would I be calling Team Know How customer service asking where my delivery is if someone has called me and I’ve rescheduled it?! Common sense? More like no sense! And there’s no one to speak to from the depot and clearly no accountability!
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