DO NOT STAY HERE!
If you do - check, re-check, then check your bill again. They stole an extra night's room stay by overcharging our account. AND THEY HAVE DRAGGED THEIR HEELS IN PROVIDING REIMBURSEMENT. Nearly three months later, this has still not been resolved.
We were allocated the Hyatt through the ComicCon hotel allocation through Travel Planners. In this transaction, TP charged one night's stay (in May '11) When we checked in, the check-in desk representative found the reservation and assured us that all was well.
When we checked out, we found our bill was several hundred dollars higher than expected. We questioned this with the first desk representative found no record of the first night as having been paid. When we pressed, a manager was called in. She also found no record. I then provided my paid receipt from Travel Planners. She said that that was not proof - I would need to provide a copy of my bank transaction to prove that it had been paid. WTF???
Without that said proof, the Hyatt would not refund. Returning home, we immediately contacted Travel Planners and started the appeal process. Several emails and phone calls ensued. TP provided all the required financial transactions, showing that we had indeed paid for our hotel stay. Come to find out, there were likely hundreds of Comic Con customers who had been overcharged by the Hyatt due to their inept bookkeeping. All the funds had been sent from Travel Planners but somehow, they had gone missing on the Hyatt's end.
No apologies offered from the Hyatt. None whatsoever. What abysmal customer service.
The Hyatt came up with an absolutely idiotic solution - they would provide reimbursement to Travel Planners and told Travel Planners that it would then be their responsibility to provide our reimbursement. Again... WTF???
So, it's now October and no $$$ have been returned. I am giving it until the end of this week before starting THEFT litigation.
As for the facility, the only good thing is the location - central to a lot of attractions. For a high quality hotel, the cleanliness was sorely lacking. Room service trays we had dodge upon leaving our room in the morning were still there (and reeking) when we returned in the evening. Bed coverings had some pretty funky smells.
DO NOT STAY HERE!
hotel reviews