I will never fly with Avelo ever again. On our way out of Kalamazoo I repeatedly received texts saying our flight was delayed further, and further. Finally made it to the airport only to have it delayed yet again. By the time we boarded the plane we were delayed at least 4 hours. Once on the plane, we were told the plane was overweight and they would be removing 13 passengers checked bags from the flight. Of course our name was one of them. Everything I needed for our trip was in the checked bag. Our only 2 options were to stay with the bag and miss our trip, (the next flight they could get us on was Friday, this happened on a Monday) or fly without our bag and they would either A. Send it on Friday with the next plane or B. Overnight it. Unfortunately it is now midnight and they have no answers for us on anything because they're customer service reps are unavailable until 8 or 9 in the morning. So we made the choice, we left our baggage behind and continue on our way. HOWEVER, at this point, another hour sitting on the plane waiting, the pilots are about to timeout. They quickly push back to get into the air, but need to de-ice first. Fine, whatever. We go to take off, the pilot aborts the first take-off attempt and we sit and wait yet again for him to figure out his problem. We FINALLY take off on the second attempt, and it is 6 hours from when we're originally supposed to take off. As for the lost baggage, we finally received our baggage that they left behind on Monday, Saturday. We reached out to customer service every day with Ridiculous hold times, told us they would call us back numerous times, but NEVER did. Finally we received an email with a lost baggage checklist, then they shipped it. Now as for on the way home. Everything went smoother this time, but we still were an hour and a half delayed. Overall terrible experience. Terrible customer service. I don't care about the price, pay more money for another airline and get a seamless experience.
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