Another stay - had two five-night reservations and one two-nighter for family in town.
The first night they put us in rooms with holes, mold (in several places), and peeling wallpaper. I went down and asked to be moved but mother-in-law wanted to wait till tomorrow. The room they put us in was unreal - it clearly had to be the worst room - I took pictures and sent them to SPG and contacted SPGInsider on twitter. Management stated "the rooms were supposed to have been taken out of inventory"
<url>
<url>
<url>
There are more pics but this was just a few from both rooms.
I wanted to resolve at the hotel level - but didnt work out.
Management was great and moved the rooms to a suite while I was at work and gave my in-laws a cheese and crackers plate and breakfast vouchers.
This was nice and deserving. I question why we were placed in those rooms and not given better rooms to begin with as they recognized my Plat status by preupgrading me on spg.com to club level.
I stopped staying at the Westin due to issues and will now cross this off my list. Even though I like the hotel - Im done
Staff was great during the stay and found street parking for the entire stay and saved a over $200 in parking fees - PM and I can tell you some great spots that are empty (most of the time).
-cheers
hotel reviews