I stayed at this hotel in October of 2012 and although the property was very nice there were also many issues.
First, upon arriving at the hotel the scene at the valet area was extremely chaotic. There was a line of cars stretching the entire block parked 2 deep and there was no staff attending to the congestion. My wife decided to venture into the hotel and trekked up to the 2nd floor reception area where there was also a long line of people so she decided not to wait. After about 5 minutes we were finally able to flag down a staff person whom was very friendly and helpful. However, considering this was our first impression of the hotel, I’d strongly recommend that management consider adding more personnel to the valet area and also add signs directing guests to the 2nd floor reception area.
Once we finally arrived in our room, we were pleasantly surprised with the accommodations. The room was very clean and it had a large living room with sliding dividers separating the bathroom and bedroom. (This was not a typical NYC hotel room) The room had dividers made of thick frosted glass which blocked the sound from reaching the bedroom which was perfect for us since we were traveling with our 1 year old daughter. The room separators allowed us to relax in the living room and watch TV without disturbing our daughter.
Next, there is a great breezeway on the east side of the building with plenty of food options so you will not go hungry. Also, the hotel is just feet from the WFC, WTC and there are many cute walking paths and parks situated right on the Hudson River. (5 stars for the location)
Lastly, on our checkout day, the hotel staff was again overwhelmed and understaffed. We first tried checking out by using the television but we kept receiving an erroneous error message. We then tried calling the front desk but after 4 attempts we gave up on that method also. Luckily, we had another family member staying in an adjacent room that had already checked out so we asked that he send someone up to our room. Wallah, that finally worked!
Anyway, when we finally got our car the valet person inadvertently forgot to give us our key and we drove away unknowingly. Our car operates with a key fob and the car had already been started and my wife had a spare key in her purse so we were able to leave without the car alerting us. Needless to say we got home before we recognized that it was missing so now I have to wait for the hotel to return it to us!
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