I picked this hotel as I loved the modern look of the hotel rooms in the pictures. I was down in San Diego for a girls weekend with my mom, it was her Christmas present. I was impressed with the lobby and couldn't wait to get to our room. I was somewhat disappointed by our room. It smelled a little musty and the bathroom wasn’t clean and some of the lights weren’t working in the bathroom. We turned on the A/C unit in the room while we checked out the pool and hotel grounds. We came back to the room and noticed the musty smell just wouldn’t go away and the A/C unit was broken. I went down to the lobby and mentioned it and they said they would send us a repair man shortly. We went out for the rest of the day and came back late that evening. When you stay at this hotel you have to choose between valet ($25) or self-serve parking ($20). We decided to do self-serve as we don’t mind walking, however what they don’t tell you is that there are not enough self-serve spaces for everyone staying at the hotel. After looking for 20 minutes one evening, we finally had to park in the street super far from the hotel. Since it was very late and we were two women, I didn’t feel that safe. We were still charged $20 for parking that night even though I told the lobby attendant there was no parking in the lot and we did not end up parking there. That is ridiculous! When we got back to the room we noticed the A/C unit was still not fixed. I again went to the lobby (annoyed) and told this person that our A/C unit was down and it was supposedly already fixed. He didn’t offer to change our room or anything. He ordered another maintenance person to fix the unit at almost 1am. We were so annoyed. The repair man fixed the unit fairly quickly and we went to bed. However, after the parking issue, bathroom dirtiness, and A/C unit issue I couldn’t wait to leave.
The bathroom when we arrived had several little hairs still in the tub and the sink was that well cleaned. Also, they don’t inform you that the pillows and duvets are down. My mom is severely allergic to down and couldn’t stop sneezing. Nowhere in the documentation in the room does it say what the duvets or pillows are filled with. We finally had to pull them out to figure out they were filled with down. They should have a card stating what it is.
Another issue we had was with the noise in the hallway. We could hear everything that was going on, including a running child up and down the hallway at 7am as well as the cleaning carts at 8am. After our experience here, I am not sure I would recommend this hotel. The lobby and the grounds are beautiful but not sure it is worth a stay after our issues.
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