I checked into the hotel today. Walking down the hall to the room, it was apparent that the hotel was pretty rundown; scratches and marks on the walls, old worn carpet and torn wallpaper, the smell of cleaning products mixed with must. The room was the same. It was a fair size by NYC standards but clearly rundown and, frankly, not worth the price. There were two beds in my room and I quickly noticed a small stain on one of the beds (see picture 1). It looked like blood but I am not certain. I was exhausted and so decided to not say anything and just sleep in the other bed. After some time, I decided to take a nap and pulled the covers back on the second bed, finding larger brown/black smears on the inside of the top sheet. Again, I don't know what it was but my first thought was feces. I spoke with the manager who said that he'd put me in another room. I looked at the new room and it seemed OK but I was too disgusted to stay in the hotel. I quickly looked online and found the same room at the Waldorf Astoria for the same price. The manager, in an effort to get me to stay, offered a free breakfast. Maybe some people would have taken it but the idea of eating in the hotel was even less appealing to me than sleeping there. I left.... The manager also didn't seem to get the point and it felt like he thought that he was doing me a favor. In trying to justify his "generous" offer of breakfast, he stated that it was a good deal and that he had seen much worse in the hotel and had offered less to others. For the money, there are MUCH better options in the city, both in cleanliness and guest appreciation.
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