I have just returned from a stay the renowned W hotel, and as we usually stay at W hotels or SPG hotels I was completely shocked at the hygiene levels in our room. We checked into the corner room on one of the top levels and as I went into the bathroom I noticed that the toilet was dirty as were the tab tops. The tables looked as they had not been wiped down at all and still had black smudges and water marks (from an eyeliner or mascara). The bed sheets were also stained! Having called the 'reception' to explain the situation I was told that the manager would pay a visit to the room, however after a 30minute wait, a cleaner was sent to our room who said she did not have the right cleaning equipement to wipe down the tables and that the black marks would not come out. I then demonstrated using a tissue. After a couple of calls to reception a manager was finally sent up and having seen the state of our room she apologised. At this point we had been waisting time in our room (1.5hours) having to explain simple hygiene to a world renowned hotel group. Our trip was to celebrate our anniversary and this experience took out valuable time we had planned together!
As an SPG platinum member we were really upset at the state of room especially as we were unable to check into our room until 2pm as it was being 'cleaned'.
On a more positive note the hotel is in a great location and the bar/living room area was nice. The higher level rooms have a great view, but after this experience I would be reluctant to stay here again.
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