I had confirmed reservations at the Washington Terrace hotel for April 19, 2005. After having worked a long day, I arrived at the hotel at 10:30 p.m. only to find that they had oversold and that there was not a room available for me. Although they admitted that they had an idea at around 3:00 p.m. and my cell number was on the reservation, they did not call to alert me. They said that they made other provisions for me at another hotel and that they would take me. I told them that I had rented a car, but they insisted on driving me and picking me up in the morning. (I had a two-night reservation.)
So, at midnight, they drove me across town, literally, to a conference center on a college campus. As they had not called the conference center to tell them that I was on the way, I had to wait 15 minutes to check in. By the time I checked email, did a little work and went to bed it was almost 2:00 a.m. Imagine my surprise when I was awakened by construction at 7:00 a.m. the next morning.
Furious, I called the front desk and was informed that they could do nothing about the construction. The University was doing the construction on the floor below me. Enraged, I called the Washington Terrace and asked to speak with a manager.
The evening before, I was told by the manager on duty that they would pick me up in the morning at the time of my choice and bring me back. When I called and asked to be picked up, the manager on duty said that they would not have rooms available until after noon. He stated that they could pick me up, but I'd have to spend my morning sitting in the lobby, instead of working from my room as I had planned for the morning.
I am still displaced as I write this review. I would strongly encourage travellers not to place confidence in reservations at the Washington Terrace hotel. It is often difficult to find other accomodations in DC at the last minute (everything was sold out last night).
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