There are only two elevators in a 188 suites hotel. During 10 days of my stay one of these was out of order, sometimes it took up to 10 minutes to get into the remaining one on the 20th floor and arrive to the main floor. The room was spacy but rather noisy - the noise from the corridor gets easily through the main door and there is no other door between the entrance and the bed. The concierges were friendly but most of information they gave us was not exact or completery erroneus. They did not know where the closest post office is situated, neither the swimming pool. They sold us tickets for a tour which was cancelled already at the moment they sold it, they gave us wrong information regarding the departure of another tour. For 365 USD per night I would expect a better service, even in NYC. George
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