I attended this hotel as part of a large conference at the convention center next door. It was a very busy weekend for them and while I think the staff went above and beyond, it was obvious to me that there simply weren't enough staff at the hotel to handle the work load.
Check-in was interesting. May were trying to check in at the same time but the staff was friendly and composed. I was advised that my room was not ready yet and that I would be called (I provided cell number) when it was ready. I never recieved that phone call and ended up getting into my room after dinner.
The parking is very interesting as well. I used self-park instead of the valet to save some money. $20 a night for valet and less for self park which is just 40 yards from the front door. No brainer if you ask me no matter if the company is paying for it or not.
The glass elevators take you up and have a wonderful view of the Memphis skyline and the Mississippi River. Really a highlight although I felt I always got the "non-glass" lifts but maybe that's my brain playing tricks on me.
The rooms were large, the tv worked, and the water was hot. Those are my key things I need in a hotel room and this hotel served it up.
The only issues I had were with my hotel key and with the clean-up service each day. I'm not very picky and I do travel quite a bit so when the desk-clerk kept asking me if I was putting the key to close to my cell phone it was a little annoying. I had two instances when the key quit working and on one of those instances I had to go back downstairs twice. The other issue was with clean up. I'll admit, i dont NEED to have my room remade each day but if you're going to do it, please do it 100% and not half way.
When I returned to my room I found that LITERALLY the only thing they did was pull up the comforter and put the remote on the bedside table. My towels weren't replaced, the ice bucket wasn't returned to it's proper location, and amanities weren't replaced. I'd rather you not touch the room than simply come in and pull up the sheets. (I truly mean pull up the sheets, the bed was not made)
I credit the above to having a PACKED 18+ story hotel and a staff that has to keep up.
All-in-all the staff that was there was WONDERFUL and I'll stay there again. The true highlight for me was the workout room. I travel quite a bit and i was very impressed with what they had to offer on the 3rd floor.
hotel reviews