I was full of excitement upon learning of this futuristic hotel; my 2 nieces from Canada is visiting NY for the first time & I thought the hotel would be such a great idea. The excitement fizzled a bit when we couldn't get checked in first half an hr before 3pm. Ok, understandable as not all hotels can provide early check-in. As we have a show to see at 3pm, we came back to check in at 9:30pm. Lo and behold, our room was still not ready (apparently there were a lot of late checkouts, etc.). So we went out again for a walk and finally by 10:30pm I got a call that our room was ready. In fairness, they gave me a late checkout of 1pm when I asked for it. All should have been well except when we got to our room, there was a plastic bag of leftover food and a bag of clothing in the drawers. Tried to call reception but the phone wasn't working; add to this, there were no sheets for the 2nd bunkbed, there were only 2 towels (there were 3 of us) and the bathroom had an unpleasant smell. After 2 trips to the reception, we finally got everything by 1am. Housekeeping staff who attended to us was very helpful, however. Would have been a great stay, if not for the above (and I was so looking forward to see that robotic luggage handling in action).
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