This Grand Hyatt doesn't live up to it's name. It's centrally located and looks grand when you first enter but you can get a very lousy room like my 741-- super far from the exits, tiny, little light. When I found that the sink wasn't working well and the duvets were not fully covered with the sheets, about 3 inches of the duvets were not covered, I exploded. Staff told me that they had to improvise !!!! and use full size sheets on king beds because they were not picked up from the laundry! I was expected to sleep under a duvet used by 100's of other guests, partially unprotected by sheets in a Grand Hyatt! Got moved to a much better room 915, much bigger and more comfortable but the sheets were still too small. Cleaning lady finally changed them telling me that they had to use full size sheets on king beds. When I returned to my room in the evening, I found then side table knocked over, the glass covering it on the floor and the phone knocked over on the ground. Makes me wonder of the cleaning lady was in a fight? The heating system is super loud so I didn't get the best sleep in 20 degree weather. Staff helpful and friendly. No problem there but am still not sure why Anna at the front desk would offer me such a lousy, small room. Breakfast buffet is pricey but good. Metro station is right in the hotel. A few good dining options are right nearby, including Chinatown with many shops and restaurants. All in all, I am not returning to this hotel. Saw Renaissance hotel nearby which I will try next time.
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