We arrived at the Sheraton late at night, got to the front desk and was greeted pleasantly enough. First off, the front desk clerk asked if we had a Groupon, which we did not, we had paid ahead of time direct with Starwood Hotels. (I wish we had since the experience was less than enjoyable.)
We had made two reservations as we needed one for business, the other days for fun. She found the two reservations and said that we need not do anything except come down the next day and get our new key for the 2nd reservation. I thought this was really nice and appreciated the customer service.
Then we arrived in our room. It was a huge disappointment. The rooms are old, low popcorn ceilings, there are two rooms but both so small that they really make it feel cramped and claustrophobic, and I could even live with that but the room was dirty. There was chunks of dirt on the desk, the floors and the carpeting/chairs and couch were all badly stained. I wouldn't even let my kids take their shoes off and step on the carpeting.
The TV in the bedroom was old and the drawers in there were from the late 70's at best.
I will say that the beds, although only doubles, were clean and comfortable but I had a hard time sleeping with the rest of the cleanliness of the room in question.
The next morning, we went to have breakfast at the hotel restaurant since the buffet was included. The restaurant looks almost as bad as the rooms, badly stained chairs, beat up furniture, and a very lacking breakfast buffet.
The kids wanted to go to the pool for a swim, and it was indoors. The windows were all steamed up in the pool area which allowed me to see all the handprints on the windows which had been there quite a while. I went into the one bathroom that they have in the pool area and it was dirty as well and it was only 9:30 am so I know that it did not have a large amount of people swimming that morning. In fact, no one was there and did not appear to have been there. The toilet had dried urine all over it and there was mold around the sink.
We called the front desk and wanted to see if we could cancel our other reservation there, and they could not find our reservation which is odd since they said they found it the night before. Finally, they were able to retrieve it and cancelled it for us.
This was good since my family was not comfortable staying here.
I am fine with old, I am not fine with dirty.
I am surprised that the Starwood group would allow this with their name and reputation.
hotel reviews