I'll admit upfront that I'm a Starwood junkie and love the "new" W series hotels in the group, but this site was just a tad disappointing.
While the service staff was very attentive and the restaurant (Trace, separate review) was terrific, I found the overall experience over-rated and over-priced for my recent business trip to Austin. The rates charged were in excess of that for both NYC and Washington, DC and they couldn't even deliver a paper to my room in this morning.
Admittedly, this could have been a exception given the Jimmy Buffett concert last night in the Austin City Limits section of the building, with the parrott-heads driving up the price. But I will probably try another Starwood property the next time I come to Austin rather than the W.
As a business traveler, I pack a variety of electronics to keep connected. Therefore, the wall-warts always need a home and this room was bereft of easy plugins. I finally found some outlets under the desk, but the insert fell out making me uncertain about safety.
I hope that my experience is not the usual, and that other reviewers find it better than I did. Certainly, the W series in the Starwood group has usually been a clear winner for me.
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