I booked 3 nights in New York to celebrate my Wife's Birthday. Looking for Hotels this one was highly rated and right in the middle of Times Square, so it looked like a good choice. Charlie who took our bags as we arrived in our Taxi was GREAT! a hard working and excellent helper, it seemed to stop there however. The Bellman lost our luggage until we called him 30 minutes later asking for it, I was told they would get to it when they could! Not the right answer for me to hear.
The next day the maids forgot to refill the amenties in the room, so we called for replacements and after 40 minutes they arrived, not great service. The head of guest services did appologize to her credit, but service never really got better. The resturant for breakfast was very nice, fresh OJ and a good spread. The hotel air and heat worked well. The bathrooms are small for a hotel, and the room decore was a little tired and frayed. I will probably book at the Marriott next time.
hotel reviews