Hi All, I would like to share my experience having a new order with Now Broadband. So I place the order 14 days back for having a super fibre line. I also spoke to their help line in that time period and they said everything is fine and we will provide you a connection within 14 days. So i waited for 10 days and still no broadband hub arrived and i called them again and asked for a broadband hub. Now I heard from them because of their system glitch the order couldn't be processed and i need to place the order again. Well I said this is not my fault that the order couldn't be processed. They accepted it and acknowledged that they should replace the order and also give me a compensation because of inconvenience. Today, I called them again and now heard i need to wait till 14 days that order will be cancelled and again I need to start from scratch and i need to place myself another order after it cancelled and they will also not compensate for anything.
Thanks Now for wasting my time, effort, calls and i can't use the internet for another couple of weeks.
My recommendation is to not use this broadband company and their system is not upto the optimal standards.
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