We stayed at this hotel for a long weekend visiting NYC for the first time. We used points for the stay, so no cash was "lost" but overall we were disappointed. Upon checking in you are bombarded by a beyond annoying sales woman trying to get you to visit some Hilton property for a 90 minute tour. We repeatedly told the girl no, we did not have time, and walked away but she basically stalked us until we were finally able to escape. Terribly annoying. After entering our room we first checked for bed bugs. Why you may ask? We do it everywhere and well the presence of the hallways made us want to check. No bugs, phew. The sheets and towels appeared to be clean, but the blanket on top, was not. Let's just say we did not use it and pushed it to the floor. After dealing with the annoyance downstairs we were not interested in wasting more time complaining. We did, however, complain about the down feather pillows and requested they bring us allergen free ones, which came, eventually. Upon showering the next morning I was disappointed to find out there was no exhaust fan. Every hotel I have ever stayed in has had an exhaust fan. The room simply gets way too hot too fast without one, also, it caused everything to be wet, and in this case mold growth. Yes, the ceiling in the bathroom was growing mold, in every corner. Gross. We dealt with it though considering the fact that probably all rooms had this. This hotel was NOT quiet either. We had a group on teenagers in the rooms on both sides of us, apparently without adult supervision. We called security about the noise (it went from 4pm to 4am and then started up again at 7am the whole weekend). Security did nothing about it. A little discouraging the hotel was letting a bunch of teenagers stay without adult supervision. The breakfast was decent, but make sure you go before 8am or forget it. Fiance's complaint was the lack of meat (bacon, etc.), there was none, at all. They did have the usual cereal, juice, coffee, bagels. This may seem to be a bunch of complaing but if we had known about the; mold, noise, unattended teenage groups, failing breakfast, less than clean room, and annoying sales people, we would not have stayed. Only a few upsides: locking safe in the closest, ability to leave your bags with the bellman after you check out if your flight is not until later (since they are not too nice about late checkout), and the distance to Times Square. Everything was extremely walkable without being in the center of the craziness that is Times Square.
hotel reviews