I researched hotels near Carnegie Hall and the Blakely seemed to fit all my families needs. SInce we planned on staying in NYC for a week the size of the room and the free continental breakfast sealed the deal. Our room was on the 6th floor and faced the street. Unfortunately, in the early morning hours, the street noise below made sleeping impossible. Unlike some of the other travelers who enjoyed the continental breakfast, we found the breakfast inadequate and the service horrible. Since the restaurant staff was busy busing tables, coffee was refilled if you were able to flag down a waiter and many items were not replenished on the buffet table. To add insult to injury, the restaurant included a suggested tip amount per person and required you to write the amount given and your room number.
The ultimate insult came at check-out. When we arrived in NYC, the Blakely coordinated a car to pick us up from the airport which we later found to be double the to cost of a taxi. Consequently, we decided to secure our own transportation back to JFK. The taxi arrived at our scheduled time and the concierage attempted to chase the taxi away and proceeded to exchange obscenities in front of our teenagers when the driver refused to leave. With all the commotion, we checked out and upon review of the invoice, we determined that the rate we were charged was over a $100 more than quoted at the time of booking!! Needless to say, our next trip to NYC will not include a stay at the Blakely.
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