This is the first time I've written a review of a hotel. I really wished I had read some of the reviews prior to booking. I booked the hotel online for my husbands business trip(my son and I were traveling with him). Stupid me, I did "advance purchase" since it was the lowest rate being offered at the time. Two days prior, I found out that there were rates up to $40.00 cheaper which included breakfast. Because of the"advance purchase" there was nothing that could be done. Upon check in, it was chaos. No cookies(Doubletree hotel)..no greeting etc...(the Miss Colorado pagaent was happening that weekend..so the guys were all focused on the beauty queens). Yes, the room was clean and of small size. No closet space, bathroom was tiny. The shower had a bad drainage problem which wasfinally cleared up on the last day. There was a loud chime everytime the TV was turned on and off....my son woke up everytime we turned off the TV at night. The staff is not very knowledgeable of the area. Three times I was given wrong directions, and one was to a McDonald's that was 3 blocks away. Maybe I should have asked for a "rock,paper scissor" game in order to be sent in the right direction. The food was ok at best. The one bright light was Katie, our waitress She served my son and myself two mornings in a row and always had a bright smile on her face. On the other hand, the last morning, we waited 25 minutes for a waffle. The breakfast buffet was empty-excuse of a large party was just in. The manager finally did come over and comp the waffle.
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