Very disappointing that they couldn't repair my oven despite them emailing me to say "Good news, your repair is complete". In fact, they cancelled my policy because the cost of parts made it uneconomical to repair but they didn't inform me about this - I had to find it out for myself. To be fair, they have refunded me and their decision is in line with Ts and CS but I do feel like I've been left high and dry. I'm now back to sourcing another repair company...
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