Complete shaft on an expensive family vacation! JetBlue did not have an aircraft at the gate for a 9:41 flight to Punta Cana. However they knew the feeder flight was going to be 5 hours late. Substituted a plane for a boarding time at 1:15pm. Kept us on plane for 2 hours while they scrambled for available pilots. Still on plane at 5:38 pm with little to no communication. Finally let passengers get off the plane to be berated by counter staff! I have flown JetBlue many times but this will be my last! Understaffed!
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