See previous review posted one week ago.
Well here we are again with yet another negative review on a company that fails to act in response to its its short comings and remains fixed and intransigence in its stance when faced with complaints from customers.
Having previously ask for a voucher issued when
I sold a perfectly good Apple IPod touch, the exchange resulted in my being give a faulty iPod classic and although they agreed to take it back and my having asked for the voucher to be converted to a lesser value cash equivalent the request was refuse by the company saying it has to stick by the original transaction ( why? When they cannot meet their end of the obligation )
Thus you are forced into being locked into continuing to trade with a company you have lost confidence in.
Against my better judgement I ordered another iPod silver in colour since the said they no longer had black, the item arrived on the 30th Dec and surprise, surprise the colour was black the invoice said silver!
Yet again I contacted the the company and pointing our their short comings, in return they were full of apologies saying the would correct the the situation to simply return it and all would be well!
I returned their email and told them the replacement item did work and was the colour I originally wanted and I would keep it my intention was to change the companies view point that their stance on vouchers should change, the reply as predicted was absolutely not it should stand ( even if they are wrong ) I have tried my best to alter their skewed vision on what is right the have tunnel vision.
The parting shot was to tell me the has sourced a silver iPod in their Bradford store that according to the manager works perfectly fine!!! ( as did the very first manager ) and should I wish, I should pop into the store with the receipt and exchange it….. I live in Renfrew SCOTLAND now absurd.
Shop elsewhere there are are good companies out there that endeavor to maintain good customer relations.
That is exactly what I will be doing
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