We stayed in September, before the storm when everything was still normal- meaning a very expensive time to visit NYC. Hotel is away from the hubbub but easy to cab to. The desk staff polite yet distant, completely fine with me. Our room was on a less desirable low floor, across from the elevator, but we were fortunate to have quiet neighbors so not a problem. Location is a longish walk to almost everything but room was pleasant and clean. No real place to put folded clothing, not a biggie. They did not make up our room which for a two-night stay... worth complaining about? We didn't get a chance to try the restaurant because they had closed the kitchen by the time we were ready to eat - our fault, we came in late, after a show. The roof-top bar was nice, great views, good drinks. After we returned home and the charge bill arrived, there was an extra charge of a few dollars. Curious, I called and was told we'd had a mini-bar charge. Hmm. We never touch the mini-bars in hotels, it's a specific thing with us. They were fine about taking the charge off. SO either we just weren't in sync with this place or they need to watch those little details that bring customers back.
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