This one went wrong from the start. I called three days in advance to let the hotel know we'd be checking late after a long travel day. When we got there registration informed us there was no room of the category we reserved that was clean and ready to be occupied. Really? At 11:30 at night the type of room we reserved was not clean and ready for us. Not good. So, we were upgraded (which was nice). When we arrived at the room, the floors had not been vacuumed and the mini-bar was completely empty except for some food left over from the previous guest. To make matters worse, the ice machine on the floor was empty so I had to schlep ice from two floors up. The good news is that all of these things were resolved to our satisfaction the next day and the remainder of our stay was adequate. The bad news is that these things should never occur at what is considered to be a decent hotel. Becasue there are other quality alternatives we aren't likely to return.
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