I had my reservations after booking with Kuwait Airways when reading some of the reviews, but financially I thought yep it’ll be ok. We departed England on the 16 December, Heathrow terminal 4, the check in was quite frankly horrendous and the member of staff was abrupt, rude and mean, but I thought you pay the price you take your chance. After checking in and all the security checks we boarded our flight to Kuwait. The plane itself was fine, the staff very hit and miss depending on who you spoke to, footnote the entertainment system is standard and certain meals run out, mainly the chicken courses, but I kept thinking of the price. Arrived in Kuwait, 6 hours of nothing, quite possibly the most desolete airport of nothing. We were given a free meal consisting of a cheese roll, stodgy cake and an orange juice. Our connecting flight to Manila was again ok, again staff very hit and miss. Enjoyed our three week holiday and returned to Manila Ninnoy international airport for return trip on the 7 Jan 2019. The check in was very standard and annoying and yet more security checks after the security checks, the flight itself was ok but the staff are again vacant not caring, food again was what was left! Arrived in Kuwait for 6 more hours of deep joy followed by 2 lots of security checks, we were boarding while people were still being security cleared! Flight back to England again ok but all the same issues as before. My thoughts on Kuwait Airways? In my humble opinion dont use them, they seem to think the customer has no choice, a ‘like it and lump it attitude’, the planes clean and tidy yet the staff were aggressive and rude. My wife and two children have flown many times but this is the first time we all said never again with Kuwait Airways, the savings are there but if you value your common decency and self worth look elsewhere for your flight arrangements.
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