Very bad rude customer service. We reserved a room with two queen beds a month in advance over the phone. We got there they said there was no double queen rooms available and stuck us in a room with one king bed and a pull out twin couch. When we reserved the room we told them the number of occupants would be four. They did not tell us the rate was based on double occupancy. They just expected us to know and said it was on their website. They charged us for the extra occupants. I asked if they had parking when making the reservation and they said yes there is parking, but they did not tell us it was extra. They charged our credit card twice accidentally making us nervous and adding the extra hassle of getting money put back on the card. The bed was dirty and I itched all night.. They made no apologies to us and were infect very arrogant and rude. Do yourself a favor and stay away from this hotel.
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