Entry into the Singapore business lounge, Heathrow, with gold elite status from a partner star alliance airline was like a gestapo exercise. Hardly a welcoming gesture. It is not our fault the membership status was not printed on the tickets by the Singapore system. Then upon producing the electronic form on my phone was not good enough, nor an out dated card, and not my wife's current ancillary gold elite card but finally found my current card. We were then able to proceed through. Felt as if we were freeloaders being caught in a honey trap! Service on board the planes was average and the entertainment system had to be rebooted three times.
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