I have always felt this site was very accurate in its reviews, but I am stunned at the number of positive reviews of this hotel, and this one hotel makes me wonder about the validity of reviews of this site. This hotel has a front desk behind bullet proof glass? I have only seen this in movies and it usually involved a pay by the hour hotel followed by some drug deal or shootout. After interacting with the front desk staff, I understand why the glass was there. I have had bad service before at hotels and restaurants and there are several types: indifferent, cold, curt, rude, and flat out insulting. The staff here fit the last category, the simple act of checking, getting tokens for your locker, and asking questions - caused the staff to give us eye rolls, tsks, and condescending remarks - I guess you shouldn't interrup their ipod listening? The gentleman taking our luggage left to "get change" for our tip and did not return, and both bellman (?) were absolutely annoyed at our request to store luggage. Also, the heating system woke us several times with sounds of banging and what was closest to chainsaws. The positives are the room was clean, and if you are over 7 feet tall you have plenty of head room as our room had close to 11 foot ceilings. The location was nice, as it was in New York, but the street and area were a bit sketchy. Why would anyone want to stay where they felt like they were being pests?
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