Wed - Sun - Checked in at 1 went okay (2 rooms), but no upgrade to a better room. Not only that, although my profile states near elevator, I walked a mile to my room, okay a little exaggerated but it was so so far from the elevator and faced a very noisy street. Not only that, at 9 pm the jackhammering started. When my son returned to his room at 10 pm (I was asleep in mine) they immediately asked for but was declined another room. The next evening when we returned from our excursion, I requested different rooms. They were booked. I asked why they didn't post something about the construction and they said they weren't told. The jackhammering only went on for two nights, but still yikes!!!!!
Both rooms were serviced equally, yet one night one room did whie the other did not receive Ghiradelli chocolates on the pillow. The second night both did, while one room only received one chocolage (2 persons were registered in each room). ????
I did receive breakfast and allowed one guest Wed - Fri only since there was no lounge. They did give me another two breakfasts for my trouble with the noise and not being able to change my room.
Location was great, close to the wharf and Pier 39. Easy location to many resturants, Walgreens, Safeway, Trader joes. There is a refrig, although doesn't seem to work well in either room. I would try the courtyard if I came back. Since there isn't a lounge, whats the point when I didn't feel they treat the Elites any better than a regular mope.
hotel reviews