I stayed at hotel June 5-7 2009, though the location of the hotel is perfect, the hotel & service itself is less then that. Upon checking in I was put into a room that was dirty and had spider webs in the in the windows and was the size of a closet (yes it's a downtown property I accepted that, the cleanliness however was not acceptable) I called down to the desk to see about switching rooms and was told I was in the largest room, they didn't offer to move me until I asked for a refund to move elsewhere. I was put in a much nicer room. This seemed to be partly remodeled. The day of check-out a person who was in the room with me dropped their phone between the bed and wall, went to pick it up and found old dried up vomit on the wall, floor and side of the bed. At check out i brought it to the ladies attention and was simply asked if I would like another copy of my bill. I decided that when I got home I would call the manager. Manager was nice apologized and offered to refund my money. Long story short it has been about TWO months and due to lake of competence, and just plan disregard with the extent of this issue; I am STILL waiting for my refund. The customer service is seriously lacking, I have gone through 3 different people promising my refund, none of which have actually followed through. I would advise you spend the extra money and stay in a much cleaner hotel to avoid any situation of this matter.
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