Bought a deal and was asked to provide proof of ID within 14 days. I sent this across within that timeframe but received no reply. I called up, was put on hold for ages and the line kept cutting out. When I finally got through, they reprocessed the order and assured me it was fine to go through... Next thing I know, 3 days later I get an email that it's been cancelled on the grounds that "they had not received a response from me" I've called them again but they say its now too late and I've missed the deal. The whole thing's been a waste of time.
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