I have been to The Tile Shop twice in the last week. Great selection and very knowledgeable sales associates. As a novice DIY, I attended the class they offer free on Saturday mornings. The teacher may not have been a great presenter, but he did know what he was talking about and I certainly learned a lot. I would recommend for anyone trying to determine if a tile project is better served by a professional or if your project is something an amateur can handle. This store was certainly better than the other tile store we went to and absolutely no comparison to Home Depot of Lowes where customer service with real knowledge and experience is hard to find.
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