This hotel is right behind the John Hancock Center, and a block away from Water Tower Place where the new American Girl store is, so it can't be beat location wise if those are on your list.
We booked a King suite, our Gold HHonors status got us a free 'upgrade', to a lake view room on the 27th floor. If you are considering paying extra for one of these rooms, don't. The view is mainly of several residential towers, and we could see what one guy was grilling on his balcony at one point. The room itself was clean, but the wear is starting to show. Yellowing switch plates, peeling wall paper, toothpaste stains on the mirror frame etc. The 'king' bed (we have one at home, this was not a king size bed) was comfortable, and we slept well. The sofa sleeper was pretty lumpy and I doubt an adult would be comfortable, but our kids were ok with it.
The staff were however quick to respond when we found our safe had not been left unlocked by the previous guest, and when we needed a new hair dryer because the old one was broken.
We didn't eat here, the prices for breakfast were a little ridiculous ($14 for a coffee and a Danish?!). We also didn't park here because $55 per day is frankly extortionate, the John Hancock building where Oprah lives charges less.
Next time we're staying in Chicago I'll pay the extra $25 and stay at the Conrad.
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