Bristol to Paris. Upon checking in, found out that my return flight had been cancelled and I had been automatically moved onto another flight (15hrs earlier). This meant I ended up losing a full day of my holiday and was informed the cancellation was due to low passenger numbers on the return flight. No notification prior which was extremely frustrating and then they refused to refund me the return flight costs which would have allowed me to change to another airline with a more appropriate timeslot. Upon my return I contacted BMI customer services to complain, in they end they did agree to pay me compensation but that would be paid in 30 working days. This timeframe came and went with no sight of any payment. I ended having to chase them for the next 4 weeks being told a number of different excuses. It was only when I threaten them with legal action did they pay within 24hrs. This is my fourth flight with BMI and following this experience this will be my last, there unreliable schedule and poor customer services let them down.
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