I ended up staying at this hotel out of a business necessity, not choice. There were a number of large conventions in town, and every hotel in the city was sold out. I was able to book a room here (thru Kayak) for $550/night. Outrageous! For that type of money, one would think I would be in a room with gold tubs and diamond encrusted sinks. Instead I was put in a jr suite which included a king size bed, desk and chair, sitting room with couch, coffee table and extra closet. In general, the room was furnished like most Hyatts including duvet comforter, 5 queen size down pillows, contemporary styling furniture and 42" flat screen TV. There was one television for the entire suite, placed in the middle of the room on a swivel. You had to manually move it to face the sleeping area, or the living area and it never quite aligned correctly with your sight of viewing. The bathroom was the most cramped I've been in a long time - it felt like it was smaller than the second closet in the suite, with a shower (no tub), and a very small vanity. Shampoo, conditioner, bath soap, bath soak were provided. I had issues with the phone working on the desk. With a call to guest services, I had a technician in my room in 20 minutes. The cable was missing from the phone to the wall socket so that was immediately replaced. The room was clean and well kept. I also had to call down to the front desk to get them to waive the $15 daily wireless fee (which they did). I mean come on, at that rate, they couldn't throw in the wifi?
I did not use any of the restaurants at the hotel, but I did take advantage of a coffee shop that they have on the lower level (below reception). I thought this was a great addition to the hotel, as besides coffee, you could buy pre-made salads, dinners, etc, and could also buy some bulk candies, should you have a sweet tooth. The convenience of being able to grab water and a power bar, or even a bagel or muffin in the morning was key.
Because my stay was during an extremely busy time for the hotel, it was a very impersonal trip and I had to put up with a lot of lines. This is a gigantic property, multiple towers, many rooms, so in order to keep things moving, I was barely acknowledged at the front desk, during check in and check out.
At 6pm at night, there was a line to get a cab that was about an hour in the making. I chose to walk 2 blocks and wave a cab on my own (time savings = 55 minutes). Clearly I wasn't acknowldeged by the bell staff either.
Overall, the location of this hotel is excellent and the room was clean and sufficient. If you don't mind the feeling of being "one in a seas of many", or having to wait (for elevators, escalators, restaurants etc), and if you can stay here under $200/night, I'd say give it a try. If you're looking for more of a boutique style hotel that's more personal and manageable, keep looking.
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