We were really excited to try out this hotel. We had booked a one bedroom suite, which looked perfect for traveling with our 9 month old. It had a kitchen, separate bedroom, and 2 bathrooms.
We had a long drive to Chicago, and arrived around 9pm. We were looking forward to putting our little one to bed and then relaxing in the separate living space. We arrived at our room and it was a simple King room, no kitchen, no separate living space. The manager was called and came up, looked at our reservation and proceeded to tell us that the hotel was booked up and our suite (that I had called to confirm earlier in the week) had been given to another guest. We were reassured that this is not something the hotel does on a regular basis (didn't buy that) and that they would like to treat us to dinner for their mistake. I looked at him and then my 9 month old who was over tired and said "thanks, but that's just not possible." As if dinner would make up for this big of a mistake.
Long story short, they tried hard to make up for their overbooking (which I have heard is a regular thing for high-end hotels and we just got stuck because we were the last to show up). We didn't pay for our room, our valet was free, and the front desk sure knew who we were by the end of the weekend.
Problems:
I asked for a crib in my reservation as well as when I called to confirm. It was not waiting upon arrival. They didn't have a mini fridge available, so they cleared out the mini bar so we could use it as a make-shift fridge and told us they would make a note so we wouldn't be charged. In the morning we had a $300 bill for "mini bar charges." They took care of the charges, but this is an example for the entire trip. Nothing was taken care of on the front end, only after we brought up their mistakes. The remote blinds were broken and you had to yank them shut -- need the blackout curtains for a baby! When they moved our luggage from the first room to the suite for the 2nd night, again, there was no crib! We had to call again to have a crib sent up. Upon check out there were more mini bar charges that had to be taken care of.
Our suite was very nice, although some basic things seemed to be missing. It had a kitchen with a sink (but no paper towel or towels), it had an odd number of plates, one bowl, assortment of glasses, 3 forks, 2 spoons, and one butter knife. No bottle opener. It did have a recycling bin under the sink, so bonus for that!
Cleanliness:
I don't know how often the carpets are cleaned, but not often enough. Within minutes of our 9 month crawling on the floor, the knees of his pjs were black in the morning.
We did eat at the restaurant. Our server was excellent for dinner. Our server for breakfast could care less about her job. We didn't visit the spa and didn't have time to enjoy the Roof, but heard it was pretty great.
The assistant manager was accommodating for the most part, but we had to remind him of the things he promised us. We had used reward points for our first night and paid for our second. We didn't pay for the 2nd night and he has promised he will reimburse our points. We'll see if that happens.
TheWit is a beautiful hotel, but I never felt settled since we had to move from one room to another and were constantly asking for mistakes to be corrected. I had high hopes for theWit, the warm cookies are nice, but I don't think we will be staying here on our next trip to Chicago.
hotel reviews