We were put in a tiny room with a double bed because of a reservation error, but the suggested replacement was just as small but had a queen-sized bed. I think this is the smallest room I have ever been given anywhere in the world in 40 years of travel.
Unlike their website description: "The guestrooms evoke a European style intimacy featuring custom designed mahogany furniture, freshly cut flowers and the finest and most comfortable bedding available," our room had essentially no furniture, certainly no flowers, roughly 9" from the edge of the bed to the wall. The bathroom had only a tiny sink with no place to put toiletries.
The site also claims that it has a restaurant: "It's romantic restaurant, the Garrick, continues the theatrical theme. Named for the 17th century Shakespearean actor, David Garrick, the intimate dining room features classic cuisine reminiscent of the 1940's favorites and a popular three course Prix fixe pre-theater menu." But, the restaurant is long gone. They don't even offer hot coffee in the lobby.
The attitude of the staff was dismissive and borderline rude. It's not the worst I have been treated anywhere--that would be in Rome--but, pretty darn close.
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