Hotel was nicely appointed and looks great. However, staff training is obviously missing the boat. Every employee knew how to say, "I will endevour to make your stay more pleasant, mr. x", but didn't know what else to do or say. Just mouthing sentences stolen from the W doesn't make great service. No one knew anything, knew how to find out, or extended themselves in any way.
The room was OK, but not up to Ritz standards, and in my bathroom, the mirror had been installed in such a way that it covered the electrical outlet so much you couldn't plug in the hair dryer. I kept calling down, 20 min later someone would come up and look at it, bring another hair dryer, which of course, also didn't work, and leave with no word about what they could do, or seeming to understand what the problem was. I finally called engineering, and he brought me an extension cord so I could plug the hair dryer in down the hall and still use it in the bathroom. The manager just stared at me when I explained the problem the next morning and when I came back to the room, both the extension cord and hair dryer had been removed and I had to repeat the whole process again.
A week later I was in the Seoul Ritz and it was night and day.
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