Stayed here for three nights during the US Open 2009. Was expecting good things, but had forgotten that I had been spoilt by the great hotels in Asia. The hotel is ok - rooms are ok (I was in a standard room so nothing exciting). The hotel is old - and it shows. Air conditioning did not work that well, glasses in the room were dirty when I checked in, bathroom was average. The hotel is in a great location - right in the middle of things in NYC - not too far from anywhere. But WORST of everything was the level of service. There were queues EVERYWHERE. It takes 20 mins to chekc in and out, 15 mins to get to speak to the concierge, 20 mins until you order breakfast and then another 20 until the first drink arrives! FYI, the breakfast buffet was US$45 or so - before a tip!!! It is obvious that they have severely cut back on staff. While I can see that at one time it was a "grand old hotel" there has been underinvestment recently - and they clearly do not have enough staff for the number of guests at the hotel.
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