We purchased a TV in August 202, however, in November 2022 it started showing lines across the screen and eventually the screen was covered in lines and we were unable to watch anything. We went to Currys to explain that we didn’t take out a warranty and we were told that we could make a claim under the sale of goods act due, as it should last for a reasonable amount of time and also not fit for purpose. He asked us to bring the tv into the shop and we would have to pay £95 for an engineer report before they can deal with the manufacturer. So went back into the shop with the TV the next day, but it was different people and we got nowhere with them, they knew nothing about the Sale of goods act or this clause. They eventually gave us a phone number to call and arrange for an engineer report, which we did. We were told that an engineer would be in touch but that was two weeks ago and have heard nothing. Very disappointed in the customer service from Curry’s and I will be taking this complaint further. The TV cost us £400 and we have had to buy another one!
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