After finally arriving at the hotel, and parking in the pay lot on the fifth floor. I made my way to the hotel lobby to be met by a pair of inconsiderate agents. Holding my pre-paid reservation in hand, they told me there was a slight problem. I did not understand "slight" problem. Perhaps, they had to give me a king suite or perhaps a room with less of a view. No. Even though i had a pre-paid reservation (several days old) they somehow had sold out. I was dumbfounded. They offered the standard apologies and indicated they tried to call me all day. I took a look at my call log and did not see nary a call from anyone. Odd. How did they try to call? Smoke signal? Telepathy? Strange....
They were dismissive and wanted to have me out pronto. I even had to pay $3 to drive out of the parking deck.
Poor service on all counts.
hotel reviews