Arrived on friday staying for seven nights. Booked a hudson river view and asked for room on high floor away from lift. Checked in at 3pm at priority club desk as we are platinum members to find we were to get times square room, did get a hudson river view on 23rd. Floor but next to lifts so here all arrivals! Double beds very small, room's much nicer and luxurious at New York Hilton where we celebrated our wedding anniversary and they upgraded our room. Celebrating once more but no generous gestures here. Cannot comment on staff only spoke to receptionist when checkikg in, did her job but not interested in our stay. A warm welcome makes all the difference and first impressions count. Great location and very good for shows all close to hand. May stay here again, but this hotel is nothing to rave about.
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