I just want other travellers to know that this could happen. I had made reservation via Otels.com. On the day I was to stay there I called the hotel both at their 800 number and at their local number. Each time I got a message saying to leave my number and that I would be called back within an hour. I left 4 messages and was never called back. I finally took a cab to the hotel to check in and was told 'nobody listens to the messages on weekends'. !!! The clerk couldn't find me on the list of expected guests. She went into the back room and returned saying that because my reservation (which had been made 2 weeks earlier) was made very late they would have to send me to another hotel purportedly because of a plumbing problem. I dont really believe there was a plumbing problem but if there was I think it was handled poorly and no matter what they need to answer their telephone and check their messages. They drove me to another hotel (the Sam Wong in chinatown) and thus I did have accomodation for the night, but as you all know all hotels are not the same and we do research to make sure we will have the best possible hotel experience, When these efforts go awry it is frustrating. So to all who decide to try the Cova, beware and good luck . From the lobby it looked like a decent place but the staff have alot to learn about how to run a hotel.
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