We recently attended a dance convention at the hotel and stayed overnight! What a beautiful hotel and very modern! It's also very clean in the lobby for having literally hundreds and hundreds of people walking thru every minute! The staff checking us in were very friendly and the process was done quite quickly! We liked the idea that you could store your baggage in the lobby (for a fee) until check-in time so you don't have to carry it around NYC with you until you check in. The lines for checking your luggage in the lobby can get overwhelming at times though! We also loved the Market in the lobby, where you can grab a bite to eat or drink. The elevators can be a little confusing since one set only goes up to the 23rd floor. Another set goes beyond, so you need to be aware of which elevator you are boarding. We also liked the fact that it's located right next to Grand Central Terminal, which has many shops and eateries to check out. Also, not far from Times Square! I was a little upset that the ice machine did not work on our floor since the refrigerator was quite small. I also expected there to be a microwave, but there wasn't. Overall, we really enjoyed our stay and would not hesitate to stay at the Grand Hyatt in the future!
hotel reviews