I've been to NCounter several times now and have always been very impressed with the food and the help. On past visits I would have given them 4 stars, but today was a different story. I was taking a friend out to lunch for her birthday and was very excited to take her to NCounter since she'd never been. She ordered a sandwich with the salad and ended up finding a piece of a plastic wrapper in her sandwich. She didn't make a big deal about it, but we felt we should let them know. We told one of the wait staff and showed them the piece of plastic that was about the size of a quarter. The girl did not apologize but did say she'd let the kitchen know about it. I expected one of the management staff to come out and apologize, but no one did. When we saw the girl again we asked if she'd let anyone know, she said yes and then she finally apologized for the incident. We waited a while longer, still hoping we'd get a little more then a forced apology from the wait staff, but still no management in sight, so finally left. I really wasn't looking for anything more then just a sincere apology and a little concern over our unfortunate incident in their restaurant. There are many other places to eat in Tempe, so they need to treat their customers right. NCounter, I'm very disappointed, I thought you were different then that.
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