Avoid at all costs. I booked flights to go from Singapore to Tokyo and due to unforeseen circumstances I have been really unwell and aren’t allowed to fly. I reached out to zipair and advised the situation and the medical advise I was given. I requested a voucher or refund and will fly with them again when i can. The operator advised I would be only receiving $50 (AUD) from a $550 (AUD) refund because HQ would give anything else (exact words) I was dumbfounded that that was the response. Not even with a medical certificate would they assist with situation. I am out of pocket $500 due to something I have no control over. I wish i could honestly fly with them, Its a planned holiday but I am physically unable. Really disappointing from an airline trying to build again
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