Stayed here for 3 nights with my boyfriend. I would say that it is an average hotel, and I am not sure what differentiates it from other 3 or even 4 star hotels. I have stayed in some 3 stars where the rooms are equally well appointed and clean. I wouldn't rate this hotel as a 4 star. The pillows were terribly uncomfortable, the sheets were rough. The room was a decent size. The shower leaked. The room was clean. The lobby is nice but wifi was not so great there.
We were on the 12th floor and could hear a lot of outside noise - it didn't bother me as I am used to hearing city noise at night - I think some ppl would have trouble sleeping. Plus the walls are thin and the cleaning staff were vacuuming in the hallway before 8:30am.
Service was fine with the exception of the check in staff who told us that internet costs 14.95 when in fact it was included in our business rate - we did not find out it was included until the next day which was by pure chance.
The major pro of this hotel is that it is within steps of the Powell Bart station so it makes transportation to and from SFO really easy. The food court at Westfield mall is also a good place for a quick bite when you're on the go.
It is easy to access public transportation from this hotel to most of the city's tourist attractions - however in the summer time the lines for public transportation in general were really long and a bit of a waste of time - i think next time we would just cab everywhere since it's relatively closeby to get to the main attractions and because we only had a few days waiting for the MUNI consumed a lot of time.
Another thing to note - although the hotel was conveniently located, I would not stay in that area again as it was so touristy and also there were a lot of shady people around the hotel.
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