I chose this hotel because I am a loyal starwood guest and it was one of the cheaper rates for the time I was going to be in NYC. Before I start telling you all the bad things that happened during my stay let me first say that it was overall a very pleasant experience. The rooms although small were reasonable and comfortable. I would not recommend this hotel for people traveling with a large family. This being a new hotel I was fairly surprised at the level of service I received. Overall the staff at the front desk were very helpful with the exception of one who seemed to talk and never get anything done. I would ask for something as simple as a bathrobe and it wouldn't get delivered until I spoke to at least two different reps. (I won't name names but this person worked during the early shift and I didn't see him around at night. Hope that you don't get him for check in...) The restaurant is a whole other issue. I ate there because the staff at the desk recommended it on my first night, being that I was tired and I was new to NY I did not want to galavant around town looking for something to eat. There was absolutely no one eating in the restaurant. It was just me and two flat-screen tv's. The one staff member seemed to be the waiter and the barkeep so as you can imagine service was horrible. Anytime I needed something I would have to go to the bar and ask. The food wasn't that great but it's what you expect from a hotel's restaurant. Decent. After these minor hiccups on the first day the rest of my stay was a breeze.
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