Pros- Staff were nice enough and the concierge gave us good advice most of the time (but don't always go for their private car recommendations-Taxi's are more convenient and cheaper, especially if you want flexibility on the return trips home)
Cons- The location sucks! As first time visitors to LA, we wanted to do the usual tourist things. But apart from the Sunset Strip and Santa Monica Pier, everything you would want to do is located near Hollywood Blvd. Since public transport is so poor in LA, getting around cost a fortune.
- Cleaning; The room never seemed to receive a thorough clean, it was more like a 5 min job (which is often the hotel management's fault, not the time-pressed cleaner's).
Therefore, we often returned to hairs in the shower and an unvacuumed floor.
- The heater exploded at one stage, so we had to call the maintenance man in (sparks and all). It seemed like he was waiting for a tip (I don't think we should pay any extra because the hotel's facilities are in poor shape)!
- On one day, (a first for us after years of frequent travel), the housekeeping actually forgot to clean our room, despite three reminder phone calls. However, we did receive a free breakfast for our troubles.
- The restaurant automatically charges an 18 percent tip. We should have the discretion to tip according to the quality of the service (which wasn't terrific on the night we were there).
Not a terrible hotel, but everywhere else we stayed in the US was far superior.
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