I stayed at the Tribeca Grand on March 5th and 6th of 2011. They stay itself was pleasurable. The rooms clean and front desk staff, very helpful. It was afterwards when I ran into a problem with this hotel. I was given a rate of about $320 for the night. Upon check-in my credit card was authorized for $144. Later on that night my credit card was again authorized for $172. Upon waking up the next morning I saw my card was authorized for $361 and again for an addition $28. The next day my card was charged for the original $320. Of all this money that was authorized and charged, only $28 was returned. I fought with the accounting department for over three weeks about this and guess what?? Nothing has been done or no money has been returned up to this date. They have refused to provide the needed documentation to have this money released and their accounting department has been resistant and not helpful at all. Great hotel, but I would NEVER stay here again.
hotel reviews