After reading reviews for Club Quarters, I was hesitant to book a room, but I was only staying one night to show a friend around the city who had come for a visit. Now I regret that I opted to save money and stay here. First off, the staff at the front desk were extremely rude. Then when we get to our room, we find a staff member inside kicking back and watching TV!!! I yelled when I opened the door because I was so startled to see a strange man sitting in our room just hanging out. He was very flustered over being caught and apologized saying, "I was just taking a rest". Well, I called down to the front desk to complain about this lack of room security, and when the same woman who checked us in picked up (her name was Theresita I think), immediately put me on hold and never came back on the phone. This happened 5 TIMES where I was cut off and put on hold. Finally, after I called back again, as soon as I heard the line picked up I yelled "do not put me on hold", and that finally got her attention. I told her what had happened and she told me he was just in our room cleaning up and getting it ready. I explained to her that he was sitting there watching TV and basically admitted to us that's all he was there for. She asked for a description of him, which I gave, and also asked her how we were to feel secure in our own room when employees can obviously come and go as they please - mind you there are no safes in the room so we were VERY uneasy about leaving. She was short, rude, and wasn't listening to me. She said again he was checking on the room and that after the room is occupied employees are no longer permitted in the room and basically hung up on me. The room had marks all over the walls, the phone and floor lamp weren't plugged in, the bathroom mirror was rusted all along the bottom... all I can say is that the bed was comfortable and it was surprisingly quiet for being on Chestnut Street. To top everything off, when I go to pay for parking, after the hotel validated my ticket, I received a discount of a measley $4. I was told on the phone by hotel staff that they validate parking for $15. I know there are cheaper garages and would've parked elsewhere if I had known I was still going to pay $24 for less than 24 hours. I am so frustrated that I have been looking for some sort of contact information where I can put a complaint in with the hotel directly. Even for two 22 year olds who needed a place to crash for a night, this hotel still wasn't worth the stress we endured. I would spend the extra money and stay elsewhere.
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