First off, the food is excellent. Fried Green Tomatoes are delicious, and everything was very good or better. \n\nHOWEVER, I have to give the service an \"F\", and not because of our waitress, but an odd policy that made our experience there downright angering. We had a large party of 15 for which we made a reservation in advance. Upon asking to split the check, we were told by our waitress that restaurant policy was to not allow split checks, but they would accept multiple credit cards to pay the final tab. I expressed my concern over this, given that figuring out the bill for 15 people would be a huge task. I asked for clarification on that rule, which I never got. Our waitress would only tell us it was the policy and she could do nothing about it.\n\nSure enough, when the bill came, mass confusion began. We had a $600 tab that we had to figure out amongst ourselves. First submission of cards proved that the total came up short, despite our math that put us at just above the total. The waitress was frustrated with the confusion, and she asked if I would like to speak to the manager to figure this out. I said yes, but she returned shortly to tell me that her manager just said \"that's restaurant policy\". After over 30 minutes of trying to work amongst ourselves and with our waitress, we finally got it settled. During all this confusion and frustration, the manager looked on and said nothing, and refused to address the issue for both his customers and his waitress.\n\nWhy would a restaurant defer this sort of problem to his customers to figure out for themselves? Our waitress suggested this was time saving for the staff. Clearly this did nothing but cause problems for everyone involved. She was perhaps more frustrated than we the customers were, and the manager left her high and dry to deal with it herself. That is poor customer service. It was enough to leave us with a bad experience at Southern Rail. Sure, the food was good, but that doesn't matter if the \"policy makers\" make policies that hurts its customers, and then gives no explanation as to their policy. \n\nI will think twice before considering dining at Southern Rail again. If you are going with a party, take into consideration that at the end of your meal, you are going to be tasked with figuring out how to divide your bill.
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