I go to boston once a month for work. I booked this hotel and was excited to see how it has changed since the Radisson days. Boy was I disappointed!
There are definitely some redeeming qualities about this hotel, however. The location and the renovations are stellar, indeed. However, that is where it goes downhill.
Upon checking in, I tried to do so early, and called the hotel a few days prior to ask if an early check in was possible. I was willing to book another room a night prior since my flight arrived at about 11 am, and called them to see if it would be possible to check in early, or if i should book another night. The woman assured me on the phone that early check in is "more than likely" not an issue and they would be able to accomodate me to check in early. She told me that booking a one night prior would not be an issue.
I arrived, and no one was there to great me, and they were straight up rude when I asked if I could check in early. "our check in time is 3pm." I am quite aware of normal check in policy times, as I travel at least bi monthly, but have never experienced such a rigid check in policy...especially since I called about this prior. That was rather annoying, but I was more than willing to let that go.
Then, when we were able to check in, the woman at the desk could not find our luggage in their cluttered luggage area and i literally had to go into both of their rooms and dig for my stuff. She didnt even offer to carry them out, so I had to lug my stuff through a maze of suitcases. And no complimentary champagne after that, either!
Now, here my issues with this place begin. Their hotel key card situation is absolutely terrible! Yes, they offer robes, but I got locked out of my room two times! Thank goodness my best friend was staying in the room next door and I was able to call down from hers, but that was absolutely stupid and humiliating! Thank goodness I was only going next door and had a phone to call down to! Not to mention, the key cards they gave me to replace the ones that did not work, seemed faulty, at best.
I mentioned this issue upon check out and did not even receive an apology. I was quite disappointed. I love the location and what they did to this hotel, but will probably not be staying here again.
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