I paid full price for a ticket to travel from Campo Grande to Sao Paulo ($151.10). I needed to change the flight's date so I paid an additional $40 for that change. LATAM took the $40, but would not confirm a new seat which means I could get stuck in Campo Grande. This lack of confirmation went on for over a month. After phoning them more times than I can say, they said they'd give me a refund for the $40 change request if I withdrew the request, so I did. I never received the refund. Moreover, when I complained that my original ticket is now worthless because I needed a flight date change, they refunded me $5 for the original ticket. The original ticket was $151.10. Compare with American Airlines where I had to make similar changes -- they refunded me within minutes. I have lodged a dispute with Citibank because I used their credit card to pay for the original ticket as well as the change request. BTW, calling LATAM for help is worthless, and if they file a "case" on your behalf, nothing happens.
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