I was definitely unhappy with this hotel. First, although I was standing at the desk for Gold and Platinum members and although my membership status was on the screen, the employee didn't recognize me as a Gold member until I told him. This just unnecessarily prolonged the whole check in process. The room was tiny. The bathroom had a cloth curtain, so along with being tacky, water was on the floor after taking a shower. There was only one creamer in the room, so called the front desk to request additional cream... I was told it would be a 20 minute wait. Then I was told I could go downstairs and get some cream from the Starbucks. Then I was informed that the Club Lounge had coffee throughout the day, hmmm, but after that I found the club coffee maker was inoperable. But when I talked to the manager on duty, I got cream immediately... 20 minutes??? They were renovating the pool area, and we had to walk past the pool in order to get to the gym, so our shoes were wet when we walked into the gym and there was no place to dry them off so we had to walk back out, and go to the bathroom to dry our shoes.
This hotel is attached to the Fashion Mall which is convenient, but that convenience is not enough to outweigh the thoughtlessness and lack of service -- very polite lack of service. There are too many other options, I won't stay here again.
hotel reviews