I want to bring my wife for a birthday dinner to Feringgi Grill in Shangrila Rasa Sayang , as a couple of years ago we went there was quite ok, as we know in Penang is otherwise not much, however. But the pleasure was not long and it end's up as a real disaster. The service is sure not a fine dining is normal general restaurant, as all the staff playing with there phone's instead of looking after the clients, When we where seated we have to ask finally for attention and ask for the menu card, The menu card is very basic only some standard over priced dishes. Same like the wine card the prices are inflated with at least 500% ( we are wine people we know the prices ) Finally we ordered our dish starter and main dish both typical French dishes. even the service is far below standard, we know we are in Penang and we know the standard in Ferringgi Grill is not that high so we where able to live with it , Than the first dish came served as in a coffee shop style one person bring both plates on one arm and ask who has what and she dumped it on the table without asking or we need anything and she was gone My dish was ok price ok I had Beef Tartare only was cut in to big peaces not refined done but ok, My wife was in trouble as they served here almost raw Foie Gras, this can't be eaten so it went back to the kitchen again for make it eatable. the result was i finish my dish already after a while my wife's dish came back, we both eat our dish by our self This type of restaurant they sell the wine so expensive even more expensive than Kuala Lumpur hotel restaurant, but still we have to fill the glasses our self no service at all, never mind , half way during our dinner what was prolonged longer due to the Foie Gras the menu card was still on our table even we are half the dinner. Than the second course, this became even a bigger disaster , We order based on the price Waya beef , but when it was served later on we believe was NOT wayu beef , however we dont want to argue, i ordered medium rare and my wife order medium well ... fine When the dish came mines was ok not that rare but served COLD but ok , i did not want to make noise so i accepted it, but my wifes was still RAW on the inside, She called the waiter and ask how is this cooked he said looks to still raw and my wife ask him what did i order he i am not sure but i guess medium well , he said ok i will send it back to the kitchen, It toke a while before my wife's second steak came, mines was already cold she said you better eat first is ok , i didI was finish my wife's steak came and was served so she wanted to eat the hot vegetables where in the meantime also cold , than she cut the second steak this steak was WELL DONE over cooked, she called the waiter again and ask when i cut this steak how does it look like he said complete over cooked. he know was wrong he took the plate and went to kitchen again second time. Than behind us a couple has a similar experience with a cod fish complete overcooked They where also complaining it looks like there dinner also screwed up.Than finally the THIRD steak came and my wife was saying how ever it comes i will eat it otherwise at midnight we still here waiting for the food , main dish again she had to eat alone the steak process was more than one hour. Between we looked in the kitchen include the head Chef they are all playing with there phones instead of concentrating on the food, they where more busy with there phones than putting the effort in the quality of the food, we wanted make a picture the Head chef was standing there a long time playing with his phone like he has nothing else to do. this was between the time the steaks went back to the kitchen. The morel of the story we order French food, 3 dishes in total went back to the kitchen and the head chef you believe it or not is FRENCH !!! and he screw up French food where is his focus on the food or on the mobile phones !!! He was so busy with his phone , NOBODY from the kitchen came and apologize or what ever NOTHING at all .... that's the worse of the event. When maybe somebody came and apologize we maybe feel not so angry but they don't care, playing with the phones is more important. As my wife birthday dinner was complete screwed up we have to eat alone and NOBODY apologized as its like normal, that make it worse We don't want to have coffee already as we where almost the last one in the restaurant there where only a few tables during the evening, than suddenly waiter comes with a small peace of birthday cake we never touched it, our dinner was already screwed up we want to go as it was really lateThink twice before you go to Ferringgi Grill , we live in Penang but its for us least it the last time.Advise to the General manager of the hotel , you better look in to this and look for a Chef who can really cook French food, and get these phones out of the kitchens and restaurants.
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