Terrible experience, would not recommend Sunwing as a tour operator for All-Inclusive holidays. Trying to be creative in saving money, Sunwing started combining flights from Toronto to two different destinations (although the TripCentral web-site, were we bought our vacation packages showed 'Direct flight') - in our case they detoured us through Los Cabos before dropping off in our final destination of Ixtapa (Los Cabos and Ixtapa are almost 2 hrs of flight apart). We had to go through the customs in Los Cabos, collect our luggage and go through the whole check-in routing again. Normal flight that should take 5 hrs, took 9-10 hours instead, and for that time it would have been easier to fly to Europe. The crew only gave us soft drinks during the whole ordeal and as a bonus - tiny packs of cookies during the second leg of the journey. Due to lack of time in the interim destination they did not clean seats properly and the magazine pocket of my seat 28F contained traces of snacks from the previous passenger. On the way back fellow-passengers who flew from Toronto to Las Cabos via Ixtapa, had to disembark at Ixtapa, go through all that jazz with customs/luggage/check-in and in addition customs took away all the goods bought at the Duty Free in Toronto and charged them penalty. Instead of taking responsibility, Sunwing crew blamed Mexico customs. As far as I my family concerned, we will never fly with Sunwing again.
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