This hotel bills itself as a 3.5 star, but really it should be 2 stars. I've had better service at motels. When I checked in 1 hour before the official check in time, they refused to find a room that was ready, and flatly told me to check my bags with a porter. If it had been really busy, I could understand. As it was, the hotel was only half full. Then when we checked into our hotel, there were not one piece of towel in the room! They made us wait to check in because the "room was not ready", and no towels when we did check in? I'm sure it was an oversight, but why make us wait an hour to check in when it still wasn't ready in the end? The bathroom door was uneven, so we could not close it. And the room reeked of smoke, even though it was supposed to be non-smoking. At almost $200 per night, I would advise all to avoid this hotel. You're better off with a 2 star for less price with the same service, if not better, or to spend a little more and get better service and quality.
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