For weeks, I've been trying to contact EVA Air regarding a refund or rescheduling of four flights between NY and Tokyo in July 2020 because of the COVID-19 travel ban. The refund form on the website returns an error although I put it the valid ticket numbers from the reservation that there on the same website. They removed all email addresses from the contact so that is impossible to contact customer service. Left only phone numbers that, if you call, play a recorded message that they can't take your call. I sent a message on Facebook and they said you have to call us. After I told them the phone number plays a recorded message, they won't reply.
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