We were looking forward to a week in San Francisco and had booked a nice big room for our stay. As a diamond member with Hilton we had also opted in for some of the upgrades we could choose.
What I wasn't aware of was the size of the place and the remodeling going on. The pictures on the website all show nicely renovated modern rooms. Reality is different.
We were first shown to a suite in tower 3, with a bathroom so small the water container of the toilet was partially underneath the sink. No bath tub and barely 6 sq ft to stand. In a suite?
We asked to switch and got another room in a different tower. The bathroom was bigger, but the room was run down and in desperate need of a makeover.
The WiFi wasn't always working and when we talked to the hotel about it, they connected us to AT&T, but it was never fixed while we were there.
The breakfast buffet is nice and I'm sure if you ask for a renovated room, the hotel is nice, but I don't like it when you have to "look out" not to be tricked at every corner.
In the end, we got to talk to one of the hotel managers and we were financially compensated for our 'troubles', which was fine. But in all honesty, I would've much rather had a great experience from the get go…
Would I go back? Well, we spent another night, returning to San Francisco, in the Chinatown sister hotel, and had a great time, so I probably will not return.
As a regular Hilton traveler, I certainly didn't feel very welcome in this particular hotel.
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