The ability to not be able to cancel the food order before the restaurant accepted the order is just blatant strategy to lock you in with the purchase unlike other platforms, when the restaurant clearly doesn't want to accept the order after 30mins. Very stingy with limited and very few worthwhile promotions compared to other food/ride hailing apps. Prices tend to be much higher than others. Not to mention, the queue for a support agent can easily take up to an hour sometimes.
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