Unbelievably incompetent customer support. We have now reported the same fault 5 times. Each time their customer service people seem friendly on the phone, but then fail to put in place the agreed actions. Having reported the same fault yet again, and rearranged for the engineer who failed to turn up at the agreed time, I have just had a text (at 10 pm) to say that they think everything is fine and don’t want to send anyone. One star is too generous. Complete rubbish.
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