I was very disappointed with my experience at Candlewood Suites. I paid for a nonsmoking room in advance, but I was placed in a smoking room. When I approached the front desk about the problem, I was informed that it was the hotel's policy and there was nothing that could be done. I asked for a refund and stayed in another hotel in the area. This was fine with me because the rooms at Candlewood were noisy (right next to Black Canyon Hwy), there was no restaurant in the hotel, there were no pay per view movies, and the room wasn't in the best condition. Overall, I was very unimpressed with the hotel and the service I received while I was there.
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