Stayed Friday July 20 – Monday July 22
Would like to share my experience: A horrified experience – worst hotel I ever stayed.
Positive:
Nicely decorated Lobby and room, good location
Cons:
Poor or no Bellman service – they were not at both ground floor and 1st floor/lobby bell desk most of the time.
Poor Front desk service – long wait, didn’t answer front desk phones, often there were only one staff at the front desk, screwed up at checkin with breakfast coupons
Guest Services via phone, often had to call 3 times (rang so long the phone system time-out the call) before I could talk to a real person
Phone system didn’t work – had to use my cell phone to call the Guest Services for service – poor basic support
Shower Hot water – way too hot that could burn people – both mornings the shower water was at 120 degree Fahrenheit, water temperature adjustment didn’t work, maintenance guy couldn’t fix the problem for 90 – 120 minutes while in the room. Took maintenance people to response in 20 minutes in their first response.
This happened two mornings in the row. Don’t stay in this hotel if you need to take shower.
General Comments:
They should never open for business until they can afford to staff the hotel with trained personnel, the worst hotel experience one can find – no shower, no phone system, no bellman services, front desk was rude, long wait for any services.
Too many things wrong with this hotel, the above were the major ones.
hotel reviews