The problem with this hotel is that for your money you could probably enjoy a better stay elsewhere in Manhattan.
There is no sense of customer service or satisfaction. It seems to be essentially a travel agent destination or a conference facility with guests farmed through.
I booked a superior room which was supposed to be on the higher floors (in the 40s)and refurbished. I was given a key to a room on the 32nd....and it was old and worn out...basically I had been downgraded. I asked reception to change me to a room that I had booked and was eventually given a replacement but it was grudgingly and with a long explanation about how inconvenient it was for THEM!
I mention this downgrade as other reviewers have mentioned this problem before, I think it may be practise at this establishment.
The cleaning was sporadic and many of the promised facilities and extras never materialised.
The surly and aggresive porters effectively mugged for tips us everytime we entered of left the building, one refusing to surrender my bag until he had cash in his hand!
hotel reviews