Their online system appears to have a massive defect which would cause a tremendous issue. After issuing the reservation that I have provided documentation of, I received a note that appeared to be a scam, claiming my credit card had not approved the charge for the flights I had received confirmation of. Checking my credit card statement, I was charged for the tickets. When contacting Austrian, they stated that having not been paid their system canceled my flights without notifying me. However, their agent then confirmed they had indeed billed my card and their charge was in fact being held against my card. Their agent admitted that they were utterly befuddled by the numerous errors within their system, the error in cancelling my flights, the error in stating they had not been paid, the error in not notifying me of a cancellation, etc. Essentially, she was polite, but could not sort out any reason for the numerous mistakes Austrian had made. I have blocked payment to Austrian and booked another airline as I cannot risk failing to reach Vienna for a business meeting. This should serve as a cautionary tale to check, verify, investigate, and take any other action possible to ensure Austrian has not failed spectacularly in what should be a trivial business transaction.
airlines reviews