trip - Business. Location handy and pretty centralNice foyer Overall stay not so great: o Breakfast below average $25 - fruit flies coated fresh fruits, if its not included in the rate then there are lots of great places nearby that are worth the trying instead. Disappointing if you are on business since you need the convienence of the hotel breakfast. o Rooms - clean but very SMALL, and noisey. (not enough room to open suitcase easily) bathroom exceptionally small and a lack lustre shower. If your over 5.6ft forget a comfortable shower, lots of crouching required - and I have a slim build! Noisey - The AC unit was LOUD....hotel unable to do anything about it.....sorry I meant couldn't be bothered
o Spoke to reception who said no rooms were available unless I was willing to pay an upgrade! (which means empty rooms existed...just not for someone whose booking and monies thay already had!!!)not what you would expect from this level of hotel found the attitude unhelpful - you could see my problem -
they need to prewarn guests about the exact size of their 'cozy' rooms and that they are noisey and those that are not fit for purpose should be made part of a 'special deal' not a standard rate! Stayed a week - so surprised that another room was not available. On the whole - lucky to be on business and not pleasure (since this minimised the time drastically at the hotel) Next trip to NY having having stayed at the belevedre and sofitel will be looking to stay there instead, both similairish in location much better service and after the jet lag, sleepless in need of revival!!!! Its a long time since I have had to give a bad review to a hotel, disappointed to have to have done so today, if the hotel experience if part of your holiday / business experience then I wouldn't recommend this hotel.If you simply want a bed somewhere convienent and happy to tolerate noise, unattentive staff, slow lifts and pay a premium for the pleasure go-ahead.
Personally, I felt as if I was a huge unconvience getting in the way of staff who simply were not there for customers.
I read some of the favourable reviews and wondered wether there are two roosevelts that look the same ...and I had checked into the wrong one!!! since my experience was not relflected here at all.
Also one of my collegues was triple charges on parking....
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