We stayed at the Doubletree for four nights over the Christmas holiday. The front desk staff were excellent, very professional and pleasant. Our first room was a corner room in the older portion of the hotel. It was very spacious and nice, except the heat was not operating. We called down to the front desk and a repair person was sent immediately, but he was unable to fix the problem. We were moved to the room next door, which was very convenient to move to, except the room was much smaller and there was an odd sound of water dripping constantly that we were never able to figure out what it was. Also, the heat in this room did work but it was extremely loud. It actually startled me when it shut itself off with a loud thumping sound at one point when I was in the bathroom.
Of the four-night stay, we received housekeeping services two nights. The second time, we walked into the room, noticed that a few things had been moved, remote control removed off of the bed, pillows thrown to the middle of the bed, some towels removed from the bathroom, (we assume by housekeeping staff) but the room wasn't cleaned. We called the front desk and informed them and they sent up clean towels, but were unable to explain what had happened.
We had breakfast included in our rate, which was provided by the TGI-Friday restaurant within the hotel. We could choose from all but one menu choice. The breakfast was average. My english muffin was burned one morning and the hash browns in particular were of the same caliber as you would receive from McDonald's, which was disappointing. How hard is it to cut up a few fresh potatoes and cook them?
All in all, the location was great and the front desk staff were some of the nicest and courteous we've ever experienced. I would stay at this hotel again, but would probably skip the breakfast and would request a more recently renovated room.
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