Let me say right off the bat, that the staff were absolutely fantastic and I cannot say anything derogatory about them. They try their hardest in what appears to be a management problem.
Firstly the breakfast is a complete nightmare!! Long queues to get into the restaurant, running out of food and then not being replenished in a reasonably timely manner. The coffee was awful, bitter and tasted like the dregs of the previous day. (I had dregs floating in my coffee on two mornings.) The choice for breaky is also the poorest I have encountered in our trip.
Secondly, the elevator was the most frustrating part of the hotel. Many times we just gave up and took the stairs, which you cannot do if you have luggage.
The parking has a fee but you still have to be quick to get a space. If you leave your space, you may not have one when you return.
Another thing we found strange is that while there is a laundry, the staff are unable to provide you with quarters or sell you washing powder. I would expect a simple thing like this would be one of the services that a hotel would provide to make a stay enjoyable and easier. In fact, over a five week trip across three state, this was the only hotel that did not offer quarters and washing powder.
It was not unusual to come back to your room after being out all day and your room has still not been made up at 5pm.
On the upside, the hotel is in a very convenient location and within walking distance to many attractions. It is a pity that they let themselves down in many areas, as this hotel ha the potential to be a great one.
hotel reviews