Wanted to try the Sofitel after reading so many amazing reviews of the hotel on Tripadvisor. Arrived on time for 4 pm check-in but the room was still not ready. they offered us two free drinks at the bar while we waited. The two of three wine samples from a tasting menu were very bad as if they had been sitting out too long. They were out of the 3rd one and the replacement one was good. Checked into the room around 4:30pm. The room (one BR king suite) was nice sized but had an aged look to it; a hair was still in the bathtub, multiple stains were seen on the sofa, curtain, and the writing desk chair. Bose wave radio and flat screen TV were nice. The bed was too soft and woke up with a backpain. The down comforter was nice and warm but the pillows were not. They were cheaper polyester of some sort and too high so I slept most of the night without the pillows and woke up with a neck pain. My hubby woke up with a bad backache. There were multiple series of clicking noise from the wall next to the bed all throughout the night which woke me up a few times but strangely stopped in the morning. The shower was small but had a nice rainshower head; water pressure is on the low side. We had views of many rooftops of adjacent buildings and street. We checked out earlier than planned because I didn't find the room relaxing. We asked the bellhop to hold our bags until early afternoon; when we returned they had trouble finding our second bag. This is not a luxury or even a 4 star hotel in quality or service but is conveniently located. We will go back to the Trump SoHo, the Pierre, or the Four Seasons for clean luxury and comfort, and better service.
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