Live close by and recently had a weekend stay at the new San Antonio Grand Hyatt. We agree with previous reviews: give a new hotel some time before going so they can get matters on track. Upon arrival, the outside of the hotel is very impressive with a colorful modern facade. Park across the street in city garage for a substantial savings. The hotel's decor is very modern, bordering on "cold." It was obvious that the hotel is more geared for the business convention clients over the tourist. The top floors are still being built. Found some construction debris at poolside and also in our room's bathtub. Speaking of bathtub, it took a long time to get hot water to run out of the faucet, which is not acceptable for a nice hotel that costs like this one. On the positive: closest hotel to the convention center, great quiet place on the Riverwalk, and a wonderful breakfast buffet. Management listened to our complaints and worked with us. The staff was also helpful and friendly.
hotel reviews