My son went live on March28th, broadband fine but digital voice still waiting for it to work. Thats 6 weeks without a working phone. BT - wakey wakey. Probably becoming the worse company in the land. Orders to put it right get raised only to be cancelled 24 hours later. You should see the list in the records. What a fiasco. Ive 'reached out' to their CEO for a last resort help.
However, I went live on the same date, unable to keep my number due to old ISP hanging on to it. Notified all my contacts of this new number only to find shortly after my old number arrived unannounced and unexpected, so I had to notify all my contacts again to revert back. as far as my own personal experience is concerned they are usually up there with the best, despite the phone number hiccup. Ive seen the best & probably the worst of BT.
Attn: Mandy - Im not on facebook or twitter so thats killed that idea off. However, all is not lost, Ive made contact with a very nice person resulting from my 'reachout' to their CEO. He has achieved in 6 hours what BT could not manage in 6 weeks. The moral here is if you are getting any hassle from BT, just write a nice letter to their CEO and Im sure things will get sorted out immediately..
company reviews