Our last night in KL and we were really looking forward to this. The reviews were good, the price was a bit toppy for KL but a revolving restaurant at close to a thousand feet up in the air with a 360 degree view of one of the most vibrant cities in the world - what's not to like? Where do I start? Well why not with the first place I went to. The toilets - disgusting. Now I've been around a bit so I know it's a risk that someone will not treat the toilet like it's their own but a top-class establishment will not allow their toilets to stay dirty for long. So when reporting the fact that the men's had had a very ill person in it which no-one had bothered to clean up I expected they'd thank me and do something. But no - a smile and sarcasm were the order of the day. And so the tone of the evening was set.The service - less said the better. Functional at best, poor for most of the evening. Going through the motions would be an accurate description. I'm not saying that some of the staff weren't pleasant but most struggled to raise a smile and insincerity was the order of the day the warmest guy we spoke to all night was the one who sorted the bill out - funny that.The food - It's a buffet so we kind of knew what was coming our way. Now I can forgive average service if the food is good but this fare didn't approach that heady level. Plenty of variety for sure but either too cold in the case of the seafood - a symptom of being left out too long on the ice - or not hot enough in the case of the hot - same symptom with a different outcome. Meat too dry, vegetables too soft, all the same problem - out too long And why? Because there were not enough people attending the restaurant.The 'entertainment' - what are they playing at? A sax player and a pub singer. Classy it ain't. And don't get me started on the decor. This feels like a tourist trap that's lost it's way. What a great shame because it's a spectacular venue. It's horribly let down by the overall apathy of everyone involved from senior managers, trainers and then through to waiters, kitchen and greeting staff. This is a fine dining experience crying out to be set free. This place should be packed with people being turned away through lack of space. A good GM could turn this place into a goldmine - and if it's one already that just makes me sadder.
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