We checked in the day before Thanksgiving and were fortunate enough to have Mohammed at the front desk. My husband mentioned it being our daughter's first time in New York City. We had requested a roll-away for her prior to arrival. Mohammed upgraded our room so we had additional space for her and wanted our trip to be "special and memorable." In addition, he helped with directions, restaurant suggestions and helpful parade information. I haven't seen customer service like this in a long time. Mohammed went above and beyond. We have recommended this hotel to friends and family and hope to stay there again. We had a fantastic trip.
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