I stayed at the Renaissance 2 nights for a conference in mid-Oct. The room was clean and quiet. The bathroom was small and there were limited supplies.
The conference ended at 1 pm on day#2. I left my luggage in the hotel room until the conference luncheon was over. I took my luggage to the lobby but than went back to the room realizing I had left my cell phone behind. Upon returning to the room, I discovered that the linens had been taken but room not yet cleaned. I asked the cleaning staff nearby if they found my cellphone and charger. The maid said she had the charger but not the cellphone. She told me 'someone else' had been in the room. I filed a report at the front desk. Never heard from anyone. I called and spoke with the head of security. He told me protocol had not been followed, no report had been received, and that he wld make sure my loss was covered and to provide him with receipts. Four weeks later, I am informed by Marriott that under the laws of Ohio, they do not have to cover my loss. They said no report was ever received. I have left numerous messages for security and management and heard nothing. Totally rude and unhelpful.
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