This is our third stay at an Omni property (we previously reviewed the Omni Championsgate in Orlando and the Omni Berkshire in NYC). Unfortunately, this was the least impressive property in our experience.
When we arrived, there was an "ambassador" standing in the middle of the lobby "greeting" guests. She was extremely aloof and did not smile - it felt as if she preferred to not be there at all, let alone to be welcoming. The room was also tiny (and we are from NYC, so we know what small hotel rooms mean). It was not comfortable for a family of 4 at all. If we wanted to move around, we had to rearrange ourselves so we could get by the furniture. Finally, the bathroom was so small, we had little room to get ready and it needed refurbishment.
With all that negative, there were some highlights. The location of the hotel is excellent - it is right across from the Old North Church and a block from Boston Common. Easy walking to some great restaurants and very near the T. Also, there were a few front desk attendants who were very nice and accommodating (especially at check out). We had one problem with our TV not working and they addressed it extremely quickly and took very good care of us.
Overall, we will probably try another property the next time we are in Boston.
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