The rooms were bigger than expected and they were decorated nicely. Both of which we appreciated. The shower was big enough for my 6'4" which can be a problem in a lot of hotels. Our room had a safe which I find convenient, though it seemed like someone had tried to break into it once before. It's central with good walking distance to bars, restaurants, and the shopping mall. San Francisco's compactness makes cab fares cheap, which is good in the evening or at night.
On the downside the area the hotel is located in is not the best. There are plenty of sketchy and homeless people when walking around. Other than the fact that it can be a bit uncomfortable we never had any problems with it. And there were also usually plenty police men/cars around the SoMA neighborhood.
The staff was mostly very friendly and helpful, with the exception of one guy who seemed really indifferent regarding our problem. I missed having a fridge in the room. But it was not a big problem.
Our biggest annoyance was the so called high speed internet. It was extremely unstable and slow. We had trouble connecting to the hotspot on all our devices (iPad, iPhone, Android phone, android tablets and computers). And even when connected we would some times get thrown off the wifi, and even when it worked it was EXTREMELY slow. I am not sure if this is problem they always have. But if it is, and if you need internet access you might just need to find another place to stay.
hotel reviews