This Embassy Suites is not your usual quality Embassy Suites facility. The lobby, pool, and interior grounds are wonderful, but the rest of the facility is very outdated for an Embassy Suites, including rooms. The hotel is very large with long walks everywhere. Parking fairly close to rooms, but if carrying large items or rolling large baggage, elevators are few and far between. The ice machines (2 that I tried) were not working on the third floor of buildings 4, 5, or 6. No "out of order" signs either so I had to walk around to find a working machine. The walkways are pebble coated, cracked, and dirty. The room was spacious, but in need of remodeling. Carpet and furniture old and outdated. Rooms on the west side of facility next to I-17 a little noisy, but double pane windows cut-out most of the noise. I'm a light sleeper, and had no problem because the bed was so comfortable as usual. Linens and bath towels clean and toiletries plentiful as I expected from an Embassy Suites. The decor just didn't meet up with all the other Embassy Suites we've experienced. The food at the Manager's social, breakfast, and hotel restaurant all average. Hotel staff courteous and friendly. I would stay at this facility again, but would look for other Hilton brands first in the Phoenix area. This facility just didn't live up to what I expect from an Embassy Suites or Hilton brand hotel.
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