Avoid dealing CPW.... I traded in a Samsung as part of a new contract and posted my device off less than 24 hours after the envelope was received. No problem there. I was told £225 for my device, £200 plus an extra £25 for the May bank holiday offer.
I waited 3 weeks and called twice to chase and still no Payment. 1st call, escalated this to the warehouse as my device had not been received. 2nd call I was told they had my device and could see that the warehouse had not responded so they would escalate to the warehouse again. Each time taking 48 hours to respond. By the time it was 3 weeks I was not at all happy so contracted their complaints dept. I was told there were 2 payments pending. 1 for £200 and 1 for £77.77. This was made up of my initial device offer of £200, the £25 BH offer and £50 for the inconvenience plus interest. I was not pleased but accepted it. The £200 was finally paid 4 weeks after they received my device.
Its now been another 4 weeks and numerous calls to their inept CS team. 1 told me they were raising the payment today and it would be in my bank in 5-10 days. No payment received. The next told me he shouldn't have done that as he wasn't able to authorise payments from his job role. The next one had absolutely no record of my account nor my complaint.. The said they would call me back the following day and didn't.
I called AGAIN this week to be told a manager would be in touch. Manager never called but sent me an email stating as my £200 had been paid my complaint was closed???!!!??!
Absolute crap company to deal with, promise payments in order to get you to buy a phone through them and once they have your money/device they don't give a monkeys. Every time I called I was fobbed off with . 'ITS BEEN ESCALATED, PLEASE WAIT THE 24-48 HOURS' Then 'THERE STILL ISN'T A RESPONSE i'LL ESCALATE IT AGAIN'.
Complete fraud, rubbish service and terrible response to any complaint.
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