I had an exceptional experience on a one-week rental from 9/21/11-9/28/11. I had reserved a convertible after calling the location to verify that 2011+ Mustang convertibles were in the fleet at that location. I was disappointed upon arrival to be told by the customer service representative that the computer showed no Mustang convertibles available, and that although I could switch if one was returned later in the week, there was no way to tell when that could be and to call to check. I asked for a Mistubishi Eclipse instead of a Chrysler 200 from what I was told was available, and experienced some more frustration when I got to the parking place of the car that I was assigned and found that it was a Chrysler 200. When I went to the desk in the garage area, I explained what had happened so far, and was told by both the CSR and the lot employee there that they did not believe that there were any 2011+ Mustang Convertibles in their fleet at this location. Not the best start.\n\n Things turned quickly around from there, however. I explained to the CSR that I was a car fanatic and would appreciate any information that she could provide on other enthusiast-oriented options. After retrieving my luggage and returning to the garage desk, the CSR informed me that although it was not a convertible, she could get me a Mustang GT coupe for no additional money. I took it, and the car turned out to be a 2012 with under 5,000 miles. It made for a great ride during the trip. Also, the manager was very helpful in extending my rental for a half-day at a price less than half of what the per hour contract cost would have been for a late return.
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