I agree with one of the reviews. They don't care about their passengers' time. Our flight was delayed for more than 5 hours. They said it was for passengers' safety, they need to do maintenance. That's a lie, probably, there flight is not full so they moved it to a later time. We need to go to Toronto just for 3 days, that's why we got the latest flight so we'll get to Toronto by 1am the next day. Take a few hours rest then start our day. But because of this, our tight schedule is even tighter now. Their website said that you'll be compensated for the meal or hotel accommodations but when I try to fill out their compensation form, there's no option for it, just rebook or refund. I was hoping to atleast get a nice hotel room while waiting for more than 5 hours so we can rest comfortably and near the airport. Their checked baggage is so expensive as well as their hand carry.
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