Hotel was awful.
1. Check-in process was disorganized and confusing (seemed to be a bunch of students at the desk who were new or lacking the appropriate training). Our keys were not programmed correctly, and we had to make a special trip back to the lobby to correct the problem. Another colleague could no open her door because the lock stuck from inside. At 10:00 p.m., this was not what any of us wanted to experience.
2. We asked for a bar where we might get a nightcap. We were sent to a local bar that was very inappropriate for professionals. It was loud, people were drunk, service was horrible and slow—it was more of a rowdy college scene than a professional setting.
3. We asked the night auditor for directions to the Adler Planetarium. She had never heard of it, and wasn’t able to help us using Google Maps, although she did try.
4. The restaurant was understaffed and extremely slow. I helped myself to coffee from the wait station since no one came back to check on us. We chose not to eat there on the second morning because we didn’t have time and felt the food was mediocre.
5. The concierge desk was not very well informed. We asked for directions on a few occasions and no one seemed to agree on distances, times to allow to get from place to place, etc. They had no more gym passes although I was told when the reservation was made that in addition to the fitness center on location, there were passes for a nearby gym. They didn’t know how to help me find an outdoor running area—said the good concierge was on vacation? When we asked how long it would take go get from the hotel to Rosemont for an 11:00 a.m. appointment, they told us to leave no later than 9:15. We were at the appointment location in Rosemont before 10:00 a.m.
6. The fitness center on location was small and too busy—had to wait 25 minutes for a treadmill. There were no wet wipes in the fitness center for both days I was there. It was dirty.
7. I was charged for water in my room, and I didn’t use any water.
8. The housekeeper walked into my room without knocking on Tuesday morning at about 9:00 a.m. I was ironing a dress shirt and wearing nothing but underwear. She didn’t even apologize, but backed out and said “Oh I’ll come back later.” I would expect this at a cheap motel, but not a Marriott.
9. Overall, this was the worst Marriott I’ve stayed in, other than the one at Houston Airport.
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