We arrived yesterday at 11:30 pm (08/18/2019) at JFK airport with a delayed flight from Mexico city (interjet 2992). After customs, we arrived at the luggage carousel around 12:30am. One of our luggage was missing so we looked for a representative from Interjet to file the report. We waited for 1:30 but no representative was present. We asked for help from other company representatives and the arrival carousel bag manager confirmed us that the one Interjet representatvie has left long ago and suggested to call them. We called and were told that it was too late and to try to call again tomorrow morning. This morning, after several unsuccessful calls, we were told to go back to the airport. I finally went back to JFK where no representative was present. Once again other company reps had to help us. I waited 3h+ for the next arrival flight from Interjet and finally stumbled upon a random Interjet hostess. I strongly beleive that this is not acceptable and very unprofessional. It is their responsibility to take care of any lost luggage. As no representative was around (purposely or not) it was impossible for us to file any report at any point.
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