Although the Upper West Side was a family oriented, residential and dog friendly place to be, which are all pluses to me, On the Ave was a huge dissapointment. The decor attempts to be modern, but in my opinion is just tacky. The staff was distant and seemed indifferent to us. We asked for information in order to use their Internet services, and never got it. On the Ave does not have room service?????
We would have been just as unhappy at a much cheaper Holiday Inn.
They have a lot of work to do there.
One positive item: Isabella's restaurant two blocks away is fantastic. We ate dinner and brunch there, and would take a cab from a different part of Manhattan to go back.
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