I checked into PHL FairField Inn on Sat.16,2007. After checking in the first thing you saw on the way to the elevators was the pool the water was so dirty you couldn't see the bottom of the pool. After we got into our room all my husband and I could hear was Kids racing up and down the hallway. We complained to the front desk several times to no avail. The people over top of us sound like they were coming through the floor. They were thumping around so much that the smoke detector was shaking. We complained to the front desk the young lady was rude and acted as if we were bothering her. She stated she tried to call us back after the first complaint but the line was busy. Which was a lie the only time we ever used the hotel phone was to call her about the noise. So we didn't get any sleep we were forced to listen to kids in the hall way and thumping over our head from 4:30 pm until 12:32 am. I have stayed at this hotel in the past and never had an experience like this one. When we checked out early the next morning the general mager checked us out he didn't have a care in the world about our unpleasant stay. I stopped staying at Mariott Courtyad at Phl airport because the last time we stayed there when we got to our room and went to use the bathroom there was pubic hair all over the toilet we complained to the hotel nothing was done. We even complained to the corporate office which did nothing, but promise us a discount on our next room with marriott which we never received. I would not recommend Phl Airport Marriott locations to any one not only does the site ignore your complaints the corporate office is no better. Travelers might want to think twice before the stay at Phl Marriott airport locations. This was the worst business trip I ever had.
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