I was at the Sheraton Bay Tower for 8 nights and found that there were more negatives than positives with this hotel.
Bright spots:
* great view of the marina
* quiet for being so close to the airport
* we had free parking with our rate
* we had a very friendly and good server at the poolside bar
* can walk along the harbor on an uncrowded sidewalk
* banquet services seemed to do a good job at the events I was at
Below average:
* for a renovated room, the doors, switches, etc. were grungy and showed wear
* the hot water and pressure fluctuate in the shower; lights in the bathroom have a noticeable buzz
* because of the length of our stay, we ordered a fridge, which never came (I gave up on Day 3 after being given 3 delivery times)
* the front desk phone sometimes goes unanswered
* internet ($11.95/day) is painfully slow; internet at $18.95/day is not much faster
* very few restaurants in walking distance (closest is 0.5 a mile)
* service in the Quinn's bar was incredibly slow (double the normal time)
* problems at check in with reservation not showing up, showing up, not showing up
* room key to exit parking lot didn't work most of the time
* long lines at front desk for service
* requested (and was told this would be done) specific a 3-hour window for housekeeping--they kept coming early in the morning or very late in the afternoon
* fire alarm went off and there were no announcements so people stood around a long time
* garbage trucks come to the bay side very early in the morning--you can't hear the planes but you can hear the trucks. Beep, beep, beep, beep...
Maybe I just had a run of bad luck at the Sheraton but I think I'll stay somewhere else next time...
hotel reviews