I stayed three nights during a recent visit to NYC. I have never stayed at this property but due to the US Open and Labor Day Weekend, many hotels were booked.
The lobby is about 10 feet square and god forbid you are there when anyone else is checking in or out as the lobby becomes a sardine can. Not once during my stay did i encounter a doorman or a bellman to help anyone with their luggage so it was quite an ordeal getting a room.
The entire check-in experience was done without ever once making eye contact with me. At one point I looked over in the mirror to ensure i didnt have something grotesque hanging from my face as it was that noticeable.
The elevators are also some of the slowest I have ever encountered which sucks when you are on the 24th floor of a 26th floor building. My room was small (not complaining I travel to NY often) and my bathroom barely was big enough to turn around in. The room also looked over onto what appeared to be an outdoor nightclub that pounded music until at least 2am. I was told they were booked to capacity so no other room was available.
The hotel has no concierge and the front desk staff is ignorant to even the basic question -- seeking something to eat when i arrived at 11pm i asked if there were any good restaurants near by open at 11, he had no idea and suggested i just walk around -- there were at least 20 within a block of the hotel....and he couldn't suggest one?!?!
Disappointing service but the bed was comfortable, and the room was relatively clean and it was HOT in NYC that weekend and I was grateful for the air conditioning which cooled the room down to about 60 degrees in no time flat!!! Not hard I suppose when the room is only about 150 square feet but was grateful nonetheless.
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