Flights are new, clean & crew members are wearing Covid-19 PPE kit. I & my wife had Vistara tickets in the same flight segments. I booked my India portion of the ticket online through Vistara website. But my wife’s ticket was booked through a different agent. On Oct 3rd, we arrived at Baggage drop-off ticketing counter at at 6:05AM. Our flight departure was scheduled for 7:00AM. At the Baggage drop counter, they didn’t accept my baggage & but took my wife’s luggage & placed in the weighing machine. The agent in the counter informed me that the Baggage drop-off counter just got closed & I am late. I asked how you are taking her luggage, the agent told because she is having international ticket. My wife didn’t want to take the 7:00AM flight alone. So she took her luggage off from weighing belt. The check-in counter manager then advised us that, they would able do a complementary accommodation in next immediate flight & advised us to go to sales counter there & inform about this. We both went to Vistara customer service sales counter in Terminal-3. However the service representative there said that next flight I can take is at 5:50pm not 11:10 am. But she didn’t confirm my ticket & instead asked to wait. In the meantime my wife’s ticket was confirmed to 5:50pm flight by the booking agent. My ticket was still not confirmed until 12 noon. At this time the sales representative asked me to book a new ticket instead & pay the full price. I informed the representative that I was advised by check-in area manager that I would get a complementary adjustment in next flight. She asked me to bring the check-in area manager to sales counter which I couldn't do. By 1 pm, I went back to sales counter & wanted to pay the full price to book the ticket. At this time, the sales representative said there is NO ticket available to BBSR on 5:50pm and advised me to take next day flight. I informed the counter that there is ‘available ticket’ showing online. I went ahead and booked it using Vistara.com website by paying full for 5:50pm. But accidentally the first name in the new ticket was my wife’s first name instead of my first name.
airlines reviews