I am a frequent traveller to NYC and stay in many of the hotels in downtown Manhattan - including this place many times in the past. I'm done with this place now though. Rooms are fine,but v small and dark, but newer. However, the building is approx 40 stories and they do not have enough elevators to handle the volume of people. You can FREQUENTLY wait 15 min (no exaggeration) just to get in the elevator. I've chosen to overlook this in the past despite the incessant complaints of my colleagues. Today I waited 17 min and then hiked down 6 flights of stairs w/ my luggage. On top of that, the restaurant is WAY too small for the size of the hotel AND no hot water at all for showers today or yesterday. Apparently, if there is any volume of people in this place, they can't handle it at all.
I mentioned this to the front desk but all they gave me was a 'sorry'. They no free point for the stay, no discount off of the $329/night room rate (per-tax).
Plenty of other options downtown - stay somewhere else.
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