I booked Bangkok Don Mueang to Luang Prabang (Nov 2, 2016), but I was flying to Bangkok three hours before my flight with AirAsia. 6 days before the flight I receive and email from AirAsia, that it was rescheduled, so I won't be able to get on this flight, because instead of three hours I will have only 15 minutes between my flights. They provided only two options: I can take any other flight on the same route within 7 days of my original flight. Or I can receive a refund with AirAsia credit (not cash), which I can use only within 90 days. So my options are to spend a night at the airport (or pay for a hotel in the city from my pocket), or get useless credits, which I cannot use, because I will be leaving the country. Live Chat is alway unavailable, I tried it before and had the same results. E-form answers are always by template, no one really cares to read your messages, they only provide some default answer depending on keywords in your message. And when I tried to contact them by phone, after third attempt someone finally picked up the phone, I listened for intro messages for couple minutes and then the guy on the phone told me exactly the same, what was described in the email. Superb support service!
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