We stayed here for 3 nights from the 8th July 2011 after arriving from Sydney Australia.
We checked in late at night (2 families)...the staff seemed 'bothered' to have to perform the check in.
My family was put in a suite which was a decent size, 1x King size bed with a view of the pool (not fabulous - run down) on the 18th floor. The people we were travelling with were put on a lower floor 1x double bed with a view of the streets. We had requested 2x bed apartments within close proximity when booking, which obviously wasn't accomodated.
We had room service on the first night, it was expensive - 2 slices of toast and 2 hot chocolates cost $37 and took 1 hour to deliver to the room. Our friends ordered the same thing, only they were served 1 slice of toast and charged the same amount.
There is a Starbucks in the lobby which is handy during the day, there is free WiFi in the lobby (about $12.95 in room).
The hotel is central to all tourist attractions including restaurants, cable car, bus stops, shops etc.
The hotel met our basic standards, although all staff encountered throughout our stay were rude, unhelpful and appeared to have permenant frowns on their faces.
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