If you want to "see and be seen" and you like trendy, minimalist European style, this is your place. If, however, you want to be able to relax over a cocktail in the late afternoon or evening after a long day of Chicago shopping,etc., forget it. I wasn't able to get anywhere near either bar on either night so had to have room service bring a Baileys & bottle of water to my room (for $34.00.)
The library/coffee bar is a nice touch. Door service was less than desirable. I had to hail my own cabs while the 3 "bellmen" chatted under the heater. I don't mind change, and the Ambassador East definitely needed a change, but this is extreme and there is nothing cozy or warm about this place. I guess if you're 25 and just want to party, it's a great place. A piece of American history has been destroyed. (I am grateful they kept off the photos of the stars from the old Pump Room, even though they are now in the basement)
One more thing, the beds are about 4 inches from the floor so if you are traveling with older adults, forget this hotel. Hallways are VERY dark.
hotel reviews