The best thing about this hotel is the location. The hotel is right next to the O'Hare airport- it takes about only 10 min walk. However their service needs a lot to be improved. I had to go to an early meeting so we asked the front desk to call a cab. I waited about 30 min but the taxi didn't come. I checked with the desk several times but they were keep saying it's on its way. Finally I told the manager that I've waited enough and I want them to call another taxi company. Then he called a towncar for us and he said that he'll talk to the towncar company so that I only have to pay the taxi rate. But it turned out that the towncar company charged us the same rate.(I used another towncar company on the way back to O'Hare and the fare was $7 less than the 1st towncar company.)
hotel reviews