Terrible customer service! No way to reach them to reschedule a flight! I had a family emergency and needed to reschedule a flight. I called the airport in the country that I was visiting (Macedonia) and the local LOT representative told me that they didn't see any available tickets while I was seeing them online. I called their customer service number and it transferred me to the Polish number where it told me that I am number 80 in line. I called multiple times and the same; I waited for over an hour and I didn't even get to number 70. All of this while paying international tariff for calls! I emailed them, no response. I sent a Facebook message, no response. I called the airport in my home country, O'Hare in Chicago USA and they said there is no local representative, so they transferred me to the same Polish customer service number, clearly the same one for the whole world! Good luck getting through and ever rescheduling a flight! Good that I scheduled the flight through my bank, so my bank Chase was very helpful and able to reschedule the flight for me, otherwise I would have completely missed it (and never get my money back). I paid only $200 difference in price for the ticket (which was good for a busy period and last-minute rescheduling). Then I called the local LOT representative in the country I was visiting (Macedonia) just to check what they will say for this same ticket and they told me to pay $750 extra for the same flight (now all of a sudden they started seeing the flight in the system, but they weren't when I initially called) and asked me to pay in person which is 2 hours away from where I live and they were closing in 45 min. Bogus! Then, the flight was delayed for an hour and my connecting flight in Warsaw had only one hour layover. Good that they waited on us. Then it was chaos in the plane because they gave separate seats to couples and families although they purchased the tickets together. Lastly, I was thirsty for the most of the flight. I wasn't offered water few times like usually on flights.
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