Have taken my dog here once before to Holly (my neighbor referred me to her). Holly did an excellent job and I rescheduled with her. Had to change my appt and was put with someone else that was available on the day I needed. I called to double-check the appointment time only to find out my appointment was never moved to the new day and that now I couldn't get in. HUGE inconvenience because my doggie is getting surgery and that's why I moved the date up. I realize errors will be made but come on! And when I reminded the scheduler about our original conversation and guessed that he just \"forgot\" to make the switch, he put me on hold and someone else got back on with a lame excuse. Poor customer service...I won't go back, even as good as Holly is.
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