Worst experience
My boyfriend called for the third time to ask why our download speed is so low and it’s not the same like in the contract. That guy started to raised his voice saying that he doesn’t have anything in the history about this, in the time that my boyfriend said that being calm. And after checking the download speed on the phone was bad and on the PC was good but when you started to download a game it’s not that speed even if is no one connected on the internet. And the computer with internet is connected by wire. That guy started to say that is because for example the Steam has to many people downloading the same game in the same time (something that it’s not true, is not like those are connected on our broadband) or the computer it’s bad.
The result: no answer why is so low and he hang up. I am changing the internet from BT. If I have to call so many times and still the problem is not fixed it’s not worth paying the money.
company reviews