Booked Business Class flight months in advance. Seats got confirmed months in advance (have proofs). When turned up to airport 2 1/2 hours earlier the airline has given the seat to another. No other seats were available and was forced to fly economy in an overnight flight. Dreadful experience, very badly treated and after many emails of complaints for 3 weeks got an apology!
They take your money and sell you a service. Then when you try to receive the service, it’s not honoured. You are given vouchers to upgrade next time. So you have to buy tickets and fly again to upgrade!
These corporations need to be governed better and held responsible.
Beware!
airlines reviews