When checking in at LHR we were informed of a 1 hour delay to departure, which would likely have meant missing our connection to Singapore (1 hour 25 minutes). Without prompting, the check in agent suggested they rebooked us on a Singapore Airlines flight direct to Singapore. They checked that the Singapore airlines flight had availability and took us to the sales desk to get us rebooked. As a result, I am writing this review from the lounge in Singapore while anticipating an on time arrival in Phnom Penh. Without the Lufthansa check in staff’s thinking, it is likely I would be boarding a plane in Frankfurt around now and reaching Phnom Penh a day late.
airlines reviews