I have had my new JVC tv for 6 months and have had numerous dis-functional issues with it eg. the tv turning on by itself after being turned off, channels and accounts being added on and black screens showing instead of the programme.
In order to sort out the problems firstly I spent over an hour and a half on the phone explaining the problems to an operative and who then guided me through the stages of 'resetting' the tv. But this did not solve the problems I was having with it.
So I sent the tv in for repairs. They did whatever they say they did and returned it seven days later. There was no communication with the repairs teams between the date of collection and the delivery date. They just turned up unannounced. Shortly after the tv started playing up again.
This is now the second time that I have sent the tv in for repairs and I have made it very clear that I do not want it back, that the tv should be written off and I should be refunded.
Today I have been on the phone with Team Know How for approx. 55 minutes and I have been pushed from pillar to post seven times! My issue concerns the repairs service and I was passed onto five different admin persons and one person from deliveries! I was so frustrated each time having to repeatedly go through data protection before having to re-explain myself for the call only to find out they could not help me. By the time I got to speak to the 7th person I was at my wits end. He clearly did not appreciate my frustration and warned me if I do not calm down he would stop the call. I was so angry at the obvious uncaring inconsiderate approach of this individual that I just hung up.
In almost an hour I had gotten absolutely nowhere with regards to resolving my refund request issue. So I set out to make a complaint but only to find out that the complaints number is the same number I had already rung and I was told that Team Know How does not have a customers complaints department.
I find the services of Team Know How falling very short of what they claim to live up to. Therefore, I will in no wise be purchasing anymore items from Currys PC World neither will I be recommending or using Team Know How as an insurance service with any other item or supplier.
company reviews