Ok, so here is my story about Big Two Toyota. I just moved down from Utah a few months ago and needed to take my 2010 Camry in for it's 40K mile check up, which is basically an oil change, top off the fluids, and tire rotation. I did my research on Yelp, as usual, and found that this dealership had received better reviews than another one that was even closer to me, so I took a chance and went to Big Two Toyota. But then how can you screw up an oil change, right? I expect good quality work from a dealership and they seem to have delivered. However, the rest of my experience was very lacking. I had made an appointment, and arrived on time, but it still took them 2 3/4 hours to complete the work, after having told me it would take about an hour, and at the longest an hour and a half. Who takes almost 3 hours to change oil and rotate tires?! If they schedule you for an appointment, you kind of expect that they will have the time to do the work. And not once did anybody come and explain why it was taking so long. When I finally went to the service counter to find out what the heck was going on, I got no apology or even empathy from the girl at the counter. She was not rude, per say, she just simply didn't seem to care. Miraculously, and somewhat suspiciously, they just happened to be finishing up the paperwork at the exact moment that I checked on the status of my car. I think I had been forgotten about, to be honest, and they didn't have the courage to tell me the truth. But whatever the reason for the delay, I never received an apology from anybody. I felt that the entire time that they simply didn't care about me as a human being. From the service person who wrote up my order, to the girls at the check out desk, they simply didn't give a s#*t. I can tolerate a great deal of mistakes in life, as that is just part of the human condition, but something I refuse to accept as a consumer is indifference from people to whom I have paid to provide a service. In fairness, they did have a wonderfully nice lady who worked at the counter where they give you a bottle of water and sell you cookies, and my car didn't leak out all of the oil and burn up the engine on my way home, so for that I give them two stars. But for the 2 hour and 45 minute wait, just to get an oil change and tire rotation (after having been told 1 to 1 1/2 hours) and the generally poor and smug attitude of the staff, I take away 3 stars. I think I will try someplace else next time, and I recommend you do the same.
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