We stayed at the Holiday Inn for three nights while in New York and, overall, it was okay. The hotel was at a very convenient location, allowing us to walk just a couple blocks to the nearest subway and bus which made travelling around New York a lot easier. It allowed easy access to Times Square without having to deal with all the bright lights and city noise. Because we were out of the room most of the time, all we can say about the room is that it was relatively clean. However, the rooftop pool closes at 6 which is way too early. We had three kids who love to swim and they couldn't because the pool opened way too late and closed way too early. In our opinion, there was no point in the pool at all because people would probably rather be out enjoying New York during the day. Our biggest complaint though was the "concierge." If you search up the word "concierge" on google, it defines it as: a person who makes accommodations, reservations, and recommendations for people in a hotel. However, the "concierge" at the hotel was more like an aggressive salesperson who, instead of giving us more information about the play we wanted to see, kept trying to sell us tickets to a totally different play. All in all, the hotel itself was okay but the concierge provided terrible service.
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