I have been staying at this hotel annually for the Texas vs. OU game. For the last several years both the condition of the property and the service have been getting increasingly worse. We were going to change hotels but the hotel boasted about the new ownership and all the money spent to renovate every single guest roome - i'm sorry the place again is worse - and the renovations clearly missed all of the 2nd floor. Carpets are filthy, sinks wont drain. The beds are really comfortable so that is a plus. The front desk staff is usually rude. As an example, i booked 3 rooms in my name for our group. Each person was with me at check in and wanted to transfer the rooms to their credit card. The front desk staff made this almost impossible. I finally had to threaten that i would deny the charges - then a manager appeared and they fixed it. The sign at the front says "new management that wants to ensure a 10 rated experience." I just haven't seen it. For next years game, we will look for somewhere else to stay.
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