If your looking for something special, a pampered feeling, or something that isn't your run of the mill hotel do not stay here. The hotel is very poorly staffed so be prepared to wait, not have your needs met, or feel like your in for a treat. My sister usually stays here when she works on call @ Hopkins but had to cancel at last minute due to my sickly nephew..so I hoped on this deal.My BF and I "went away" for the weekend for my b-day (New Yrs) 2011. and he said he had called ahead for some basic suprises in the room(rose pedals, cake, and balloons) to be there for our arrival. They were not able to do as promised. We noticed during check in a rather large amount of young people racing through the lobby at that point I assumed they were having a hotel party. At check in it was the worst. They had me sign some smoking policy paper with a $$deductable, boy oh boy and at that point we were able to find the a/c broke, I need air a little air circulating because of allergy problems That took about another 1/2 hour to fix. No apologies or deductions for their error on the b-day suprise or a/c issue. The bed was sooo uncomfortable, the plumbing noise in the bathroom unbearable. Check out was even a bigger hassle, they actually sent housekeeping to "sniff" the room before I could get my cash back, what the hell, she literally inhaled for a scent check. TOTALLY UNBELIEVEABLE!! I see from some reviews they have some done some updating and renovations, but with the experience I had I'm way too scared to try this place again. What a way to bring in a landmark 30th Birthday & New Years-very disappoining!!!
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