Conviniently located on the Avenue at the Americas in central Manhattan, the Hilton New York, whilst retentive of beautiful high ceilings and retro features, is in need of rejuvenating, as the wallpaper is peeling in most areas, and the skirting boards are falling apart. Upon our arrival, ther did seem to be the slightest misunderstanding over rooms, but once overcome, we were welcomed up to our 42nd floor room, with an excellent view of central park. The room itself is very mediocre, looking very 70's without being stylish. From what I have picked up on from reading other reviews, most rooms seem to be small and dingy, however we were designated a spacious suite with a large living/dining area, two bathrooms and a double bedroom. Although large, I feel that the space coul have been used more productively as the rooms were all minimally furnished, and a little surpulus; does anybody really need two bathrooms?
Whether or not within our three day stay at this hotel, housekeeping did come, was hard to tell, as the rooms looked pretty much the same in the morning as it did in the evening; I'm certain necessities such as made beds were not attended to.
Dining at the hotel was of poor quality, the executive lounges delicacies consist of processed dumplings and dry spring rolls, although the question begs that in a city such as New York that is rich in Michelin starred rester aunts, does the food really need to be all that amazing?
Although the food is not one to be remembered, the staff is; as by and large the the employees were all very willing to help and were very welcoming, especially as we were a little clueless as to were everything was.
Despite being such a busy hotel, the atmosphere as surprisingly jovial, especially as our visit was close to Christmas, you could really tell they'd made a huge effort to make it all look nice.
Overall, a pretty mediocre hotel in desperate need of a re-design of it's dated features, with an
excellent location and welcoming staff, however does nit compare to other city Hiltons I have
visited.
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