Worst airline I have ever flown with. Their business class product is the pits. The staff are rude and unhelpful. The food is non existent virtually and during an 11.5hr flight I got no dinner just a miniscule starter and dessert. They said I ordered fish which I would never have done. Snacks consisted of crisps, peanuts and a few sweets. The new Finnair seat is uncomfortable and only has 2 positions bolt upright or completely flat. The shoulder seat belt was too tight and digs in. The cabin looks nice but that's not much help if your seat is uncomfortable. The lounge at Helsinki is really awful too. No food to speak of but what there is like pasta and potato hotpot is cheap and nasty. They have a bar, no branded drinks and you have to wait for the bar staff to return to get served. I would recommend anyone over Finnair, it's extremely poor value.
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