Coming from the excellent Milestone Hotel inLondon, it didn't take us long to recognize that we had moved down at a higher price. The staff was clueless. Didn't seem to know what to do with us when we arrived, didn't get the promised newspaper, didn't give us a package we had sent until I called down to re mind them, bath amenities not replenished the second day, didn't tell us that their wi-fi was through a provider that wouldn't let me use my iPad until a maintenance man explained that it would cost us $14 a day to have wi-fi. Before we traveled I tried to order show tickets through the concierge, but finally gave up and ordered from the theaters. On the plus side, good location, room, bed and shower.
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