I thought I'd give Virgin Media a try... I've ported my number several times over the years, transferring it from network to network without issue.
Got a PAC code from my old provider, gave this to Virgin Media last week and agreed a completion date of Mon 12th.
I followed the instructions to the letter, but here we are 4 days later and still I cannot receive 'inbound' calls or SMS. I spoke with customer services on Tue (who told me the issue would be dealt with by the end of the day - it wasn't). I spoke with customer services on Wed (again, told me it would be dealt with on Wednesday - it wasn't).
So, here I am with a phone that I cant use and that the issue still isn't rectified - not particularly handy when family need to call you and most apps and financial transactions require a secondary verification method (i.e. SMS).
Perhaps use them if you are on a new contract, but if you are planning on porting your number, dont bother - stay away.
UPDATE 19.12.22
Thanks for the response virgin, do you not think I’ve tried getting in touch?
No, I had the horrendous task of ringing up your call centre tue, wed, thur & Friday of last week and at every touch point had to re-explain myself… and here we are today Mon 19th I still don’t have a service that works - so not sure a call to your call centre (again) would help??!! - quite frankly you deserve 0 stars, but the min here is 1 (unfortunately)
UPDATE 20.12.22
Called Virgin (yet again), apparently a new ticket has been raised with an external provider which can take up to 2 weeks to complete. clearly having a phone without the ability to receive SMS and calls for a further two weeks (on top of the week I've already had is less than Ideal). I suggested they send out a new sim card (apparently that cant be completed whilst I have an open ticket), so i asked for a PAC code so i can move elsewhere (that cant be completed as i have an open ticket) - looks like is time to cancel.
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