I stayed at this hotel on business for 3 nights. First of all, the hotel did NOT tell me that there was going to be construction going on everywhere, and I booked FAR in advance. The first room we (my partner and I) went to on the 11th floor had a NON working air conditioner. When we asked to switch rooms, they said they would send an "electrician" instead. Two people come up to look at it, and came to the conclusion "these kind of air conditioners just are not that powerful." So, does that mean it's broken, or not??! In any case, we moved to another room on the 11th floor (highest floor). Big mistake. Becaues of construction, the restaurant was moved to the 11th floor, so no matter what time of day it was, the 11th floor smelled like food, and not in a good way. Parking is also $41/day. Yes, that's $41. Union station metro is "near" but it is a looong three blocks. There are no good restaurants near by, nor stores. It is not a fun place to stay if you're coming as a tourist. It's not good for business travelers either. The organization I was attending a conference for had n dinner event planned , and the hotel failed to tell us that another event was taking place in that same room the minute we were done. It is fine that they booked something after us, but a little notice would have been nice. People from the next event started showing up (around 10pm) before we were even finished. Another annoyance, there is NO bottled water in the rooms or the vending machines on the floors....so I guess you can call room service, but what a HASSLE just to get some water.
hotel reviews