I will preface this by saying that if I were to go back to DC, I would likely stay here again. If there were a 1/2 option, I would give it a 3 1/2 , I just couldn't give it the 4, and even though I may point out quite a few negatives, overall it was a satisfactory stay taking everything into consideration.
The pros: location (close to White House and the Metro), full kitchen (housekeeping will run the dishes for you), nice big TV, breakfast, light dinner (3x per week) and the staff.
The cons: The rooms were on the small side for a suite. This is likely due to being in such a metro part of town.
Housekeeping often didn't come until 4:30 to 5:30pm. There is nothing quite worse than coming back to the room after walking around town all day and not having a clean room with fresh towels. We would want to freshen up before going out for the evening, but we'd have to call ahead for more towels and/or the housekeeper would come while one of us was in the shower at 5pm. This didn't happen just once or twice, we were here for 2 weeks and it happened many times. No bueno. We also found a quite large cockroach in our bathroom (yuck!), but thankfully it was only one.
The laundry facilities were not efficient. The machines were not maintained as we used one dryer and after running 5 cycles at $1.25 my clothes was still wet. So I dragged it to another floor to finish it. It really shouldn't take more than an hour to dry clothes, and none of the dryers were capable of this.
The saving grace for this hotel is its staff. Every single person we encountered was very pleasant, helpful and friendly, from the managers, down to random handyman/housekeepers in the hallway.
hotel reviews