My experience at the front desk was very unpleasant. On our ticket it indicated Madrid T1 but the airport screens indicated T2. So we went to T2 where they told us that we had to board through T1. We went to T1 and there was no staff at the indicated number. So we went back to T2 indicating to the priority person that there were no personnel in the indicated place and once again the screen indicated that our check-in area was terminal 1. The priority person only went to check the airport screen when we took out the platinum for life card. What a shame really. Our first and only flight on Air Europa. Mi experiencia en el front desk fue muy desagradable. En nuestro ticket indicaba T1 pero las pantallas del aeropuerto indicaban T2. Asi que nos dirigimos al T2 donde nos indicaron que teniamos que abordar por el T1. Fuimos al T1 y no habia personal en la numero indicado. Asi que volvimos al T2 indicandole a la persona de priority que no habia personal en el lugar indicado y yna vez mas que la pantalla indicaba que nuestra area de cheking in era terminal 1. La persona de priority solamente fue a revisar la pantalla del aeropuerto cuando sacamos la tarjeta platinum for life. Que verguenza realmente. Nuestro primer y unico vuelo en Air Europa.
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