I will never take AirAsia again if there is a choice. Worst ever airlines I have ever experienced. They rescheduled my flight and changed me and my kids' seating from first row (hot seat) to a normal seat in the back row. And there is no refund for this change. I tried to chat in Airasia App multiple times but the only response I got was 'we are experiencing technical issue, please try again later.' It is really frustrating when the planned schedule was simply changed by AirAsia and the seat row (I bought first seat for the comfort of me and my kids as I was travelling without husband) was changed to normal seat. And is there is no refund for this row change.
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