Supposed to return to DFW on July 1, 2021. They told us it was delayed. No problem. We get there, the SY staff informs us it's cancelled and if we need a hotel. We declined and asked our next steps, they told us to just go home and wait for an email and said they were unable to book flights - mildly frustrating. I understand flights get cancelled, but the staff essentially told us to just go home and wait for someone to reach out to us, which still hasn't happened in over 14 hours. Been on hold with SY for over an hour, put my number into the "call back" list over 8 hours ago and haven't received any call back - extremely frustrating. We receive an email saying we'll get a voucher for a new flight within 10 business days - absolutely unacceptable. A couple of extra days? Sure, maybe. 10 business days stranded is just plain wrong. No other phone number works, so I went back to the airport to get some additional information. All of the staff left. No SY agent anywhere in the airport. As of right now, we are stuck at our current destination with no idea of when we can return to DFW, as we haven't heard anything and cannot get a hold of anyone to help us with our issue. The unprofessionalism, lack of efficiency, lack of response, and lack of resources to aid customers is disappointing. I can say with confidence, I will never fly with this airline again. I've had other flights cancelled with American and other airlines, and they handled it with haste and professionalism - I have seen neither here.
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