We booked our room at the holiday inn through priceline four and a half weeks prior to our arrival date. I immediately called the hotel to reserve a non-smoking room because my husband has severe asthma and is allergic to smoke. The receptionist told me that there are indeed non-smoking rooms available but that we cannot have one because we booked through priceline. WHAT? I don't understand the logic with this. You would think that they would be trying to appeal to tourist and attracting repeat business.
I think this is extremely bad service that they refuse to accomodate us. We are dreading our stay at the holiday inn and we will avoid the holiday inn at all costs in the future.
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