We checked in on Feb 10 a week after the Super Bowl. We had a late check in and were told the restaurant Velocity would be open for at least 2 more hours. Dropped our bags in the room went straight to the restaurant sat at the bar for about 10 min only to be told they were closing early because slow night, There were at least 10 people sitting at the bar at that time. We like to stay at the JW Marriott, and have 3 times in the last 3 mos because it has bars and restaurants right within the hotel. We took a cab to another local restaurant and it was fine but not what we have come to expect from JW. The next am we went to the coffee shop in the breakfast restaurant they said they couldn't make latte's because of renovations. Went to StarBuck's within the hotel and they were out of 2 sizes of cups. It just seemed they were a little off their game, maybe because of the large crowds from the Super Bowl. Rooms clean and well appointed. Will give it another try, but hope services will be what I expected from the first 2 visits I made there.
hotel reviews