I would NEVER stay there again. Our room was directly over the bar that had a live band playing. Our beds actually vibrated from the sound and the closet hangers shook violently. We called to complain and received horrible service. We were told that we could pay to upgrade to a better room but that they would not move us willingly. Then, we were told that we could find another hotel but that they would not refund our money. We asked for a manager and were told that not are on-site. Finally, after we continued to complain that the room was unacceptable, we were moved to a different room -- but its windows did not close. So, we heard the street noise the entire night (which being in the gas lamp district is very loud). When we mentioned that to the front desk, we were told that it is not their fault its an old hotel and they can't fix the windows. The noise is absolutely unacceptable and the customer service was horrific. This was especially frustrating because we were running the half-marathon the next day and sleep was essential. The hotel knew this but still booked runners in ridiculously noisy rooms. I didn't pay for just a bed. I paid for a room to sleep in but the noise made that impossible. It is equivalent to putting a fine restaurant in the garbage dump.
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