The hotel is in a great location, walkable to Union Square, the Moscone Center, shopping and more. The staff is very helpful and the concierge is quick to recommend great restaurants and make salon appointments.
The downside is that they boast they are a 4-star boutique hotel, but I disagree. (I really am not normally picky) The hotel is VERY old and smells a bit musty. The rooms were tiny. The bathroom was not in good shape and needed a revamp. The whole room needed a revamp. The full size bed was hard as a rock. AT&T cell service did not work in my room or in the lobby.
hotel reviews