My husband and I have just returned from a weekend in New York. We got an amazing deal through Quickbook with The Marcel and although I was a bit nervous having read the reviews here, it was too good to turn down.
Yes the room was tiny, I had phoned ahead requesting a large room but there was none available when we arrived. My husband called the desk and told them we were very disappointed with the room and they told us they would upgrade us in the morning. I have to say that after sleeping in the incredibly comfortable bed I didn't really care whether we moved or not. Next morning we packed our bags and left for the day, when we returned in the evening our bags had been moved to a fabulous room on the 9th floor with a view of The Empire State building. At every turn the staff were friendly and helpful, I will definitely return. If you can, its worth paying the extra for a larger room, but if not you will still enjoy the location and this lovely hotel.
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