3rd October 08
Edinburgh
Scotland
We have been visiting the USA for the last five years, and this is by far the worst hotel we have stayed in.
There was only one lift working at any time during our 6 night stay. The room was spacious enough but there was dried blood on the air conditioning unit which my husband cleaned up. (I wanted to contact the front desk to complain). The toilet cistern broke the first night and the smoke alarm went off twice during the night, although they did fix it next day.
We had breakfast there twice. The first morning we were shown to a table with no cutlery, milk, napkins (an empty table in fact). When we asked the waitress to provide them it took about ten minutes for her to come back. By this point we had taken most of the items we needed from other tables. The food was cold and when we complained, the waitress told us the food on the top gets cold quick and she had had a cold sausage for breakfast too. We were still charged for it though. Breakfast the next day wasn't much better. We ate elsewhere for the rest of our stay.
The bar staff were friendly but never behind the bar when we went in for a drink. We sometimes waited around 10 minutes before anyone appeared. And it was expensive.
Most, but not all, of the front desk staff were unfriendly and unhelpful. One did not even know if there was a public phone in the hotel.
If you are looking for a reasonably priced friendly hotel, try the Comfort Inn Downtown. After a week in Nashville, we had to come back to Memphis for two nights before catching our flight back home to Scotland. The staff were lovely and breakfast was good and included in the price.
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