I've stayed at numerous hotels in multiple cities throughout the country, including New York, Boston, San Francisco, Las Vegas, and Los Angeles, but I've never encountered worse service than the Beach Haven Inn in San Diego.
Here are the facts, feel free to make your own conclusions:
1. Check-in involved an uncomfortable 20-minute interrogation with the manager about why I was in town and what I was planning on doing in the room. Even though it wasn't his business, I told him I was 'in town for the beach' and 'sleeping in the room'.
2. The hotel lacked the proper billing paperwork from Expedia. Even though they had my reservation, they messed up the billing with Expedia and threatened to charge me again for the room if they couldn't work it out (i.e. punishing me for their own incompetence). Luckily, Expedia was helpful with this and the matter eventually got resolved.
3. A friend from La Jolla showed up to hang out with us at the beach during the day, and the manager yelled at me as we walked by the office because he saw 3 people although I only booked a room for 2. Again, even though it was none of his business, I explained that our friend was just meeting us there and we were on our way to the beach. He angrily told me that we would be charged an extra person fee if my friend was in the hotel room for more than an hour (I would have enjoyed seeing where in the room agreement this policy was stated).
The maid-service was great and the rooms weren't bad, but I'll never consider paying money to stay under a Fascist-regime again.
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