Engineer been twice. Late on both occasions, no prior notification, no apology. Failed to solve the problem. On the second occasion engineer was happy to depart with the cooker not working at all !!! (we insisted he put the original parts back so at least we had an oven that worked). Engineer said new oven required. Tried using website and live chat, no resolution, at either Whirlpool site or D&G. After several hours, on various occasions, managed to speak to somebody at D&G. Still awaiting their response - they said i would hear in 48hrs (2 hours still to go!) Even received a text from D&G saying "pleased your oven is back up and running"
company reviews