Ft Walton to Albany via Washington. The attitude of the person at the desk was inapproprate. The airline overbooked the flight and was asking for a person to come forward and take a later flight. Why airlines overbook I'll never know but his attitude was really nasty. He said in an annoyed voice that if no one came forward it will delay the flight and everyone would miss there connecting flight. Sounded like a threat to me and many other people. Secondly to make your connecting flight you have to be bused from the plane to a waiting area and then bused back. People wind up standing - on the bus both ways, in the waiting area etc. I fortunately had check my bag at Ft. Walton but those that did not have to get their luggage and bring it on the bus both ways. What a mess. Will never fly American again. Worst experience ever and I fly quite often!
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