Dubai to Melbourne via Brunei. I was travelling with Royal Brunei for the last 5 years as they got a very good service but this time I was disappointed. Flight was delayed for 4 hours and only came to know about the delay when i reached the airport and then for 6 hours due to bad weather. I was waiting at the airport from midnight, they keep changing the gates and lots of confusion happened in between. At last the flight took off at 13:30 Pm. No one was offered any food or water for the delay. After the flight took off only got a small meal and a bottle of water. No juice or soft drink. I was expecting more food (as my experience in past) later but we didn't got anything and the crew was not helpful. The flight had less leg room. We land in Melbourne 8 hours late due to delay (11:45 am). Didn't get much for breakfast and coffee. I was travelling with Royal Brunei from 2014, but all other times we got great service and this was so terrible.
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