Stayed there for 2 nights. Even if hotel may look charming and historical the stuff wasn't from the era when the good service was important. I booked the hotel thru priceline and I was promised well-lit work desk, iPod docking station, plush terrycloth robes, free bottled water. All we got was out dated room with 2 commodes, cracked sink, loose wallpaper and cracks on the wall next to window. (I do have pics to prove it). When i started to complain, the receptionist Wanda gave me attitude that they haven't got those things and she can't give me things they don't have. I showed my booking and she was still continuing with the attitude, but she promised to "write a report". Well this report didn't help us much during our stay. Next morning when I went to ask (!!!!) our complimentary water bottles the same receptionist seeing me approaching was rolling eyes and said "oh no". I don't think asking what was promised was over reacting and surely I didn't deserve this kind of attitude.
There's 2 super slow elevators and it takes forever to wait for them, you have to pay for internet connection (9.90 for 24h per device), reception and concierge dosn't greet you when you're entering unless u'll do it first. Hope my review will improve the stuff and next customers will get the charm of this old hotel.
hotel reviews