We are from Mexico City, sorry if our English is not perfect. It was our first visit to NYC and the experience in this hotel was terrible (to say the least). Check-in line was very long and took us about 40 minutes to get our key. Lobby looked old, dirty and seemed always crowded.
We stayed at a room in the 12th floor and it was so dark that I had to buy a light bulb because the one in the lamp didn't provide enough illumination. The carpet was very old and dirty. The view from our little tiny window was an alley and another very old and tall building, preventing daylight to enter the room.
Room was small and there was no space for our suitcase. The high amount paid for this scary and creepy hotel felt like a robbery. I have been to Manhattan after that and didn't stay in this hotel. We definitely won't recomend it to our friends and relatives, in fact we discourage them to stay here.
DO NOT trust the pictures shown in the hotel's website. They have nothing to do with the reality!!!
A much better option for budget travelers staying in NYC is the Holiday Inn Express a few blocks away from MSG and the Pennsylvania Hotel.
hotel reviews