I'm always put off by by hidden charges. I'm even more put off by hidden charges that only pop up only after I have made my non refundable reservation. I got a room at the W for NYE because I was going to a NYE party at Navy Pier. To my surprise when i arrived for check in I was told I needed to pay an additional $200 "security" deposit on top of my non refundable $219 room rate. THE SECURITY DEPOSIT WASN'T MENTIONED IN ANY OF THE EMAILS I RECEIVED AND I CANT HELP BUT THINK THAT IT WAS PERSONAL AND SOMETHING ABOUT A 6'2", 230LB BLACK MAN AND HIS DATE STANDING IN YOUR LOBBY WARRANTED AN EXTRA DEPOSIT. I had no problem with the staff because they're just working class folk doing their job and they were pleasant and hospitable. The room was ok but my bathroom door wouldn't stay shut and the vent and heat lamps weren't working. The floor I was placed on was loud all night and the halls smelled like marijuanna (nice). I would have complained immediately but I didn't want to spoil my lady's good time. The final insult came at checkout when it was time to get my "security" deposit back. I had to ask for my money and then I was forced to wait while someone went up to check my room for damage. The best part of my stay at the W was the free cuff links a clerk gave me when I asked if he knew of somewhere close where I could by some. If I can help it I will never stay at the W again. PEACE
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