I can only complain about the lack of friendliness at the check-in counter. I flew with Ethiopian Airlines 3 times over the past 6 months and that aspect has been a great disappointment time and again, and last time the check-in lady lost one of my boarding tickets. I asked her where the other ticket was. She assured me she'd given me both. I said I was sure she had only given me one. After insisting the problem was on her side she looked down on the floor, picked up the ticket and apologized and then enough smiled for the first time. They are some of my favourite crew on board but my word, at the check-in counter, it is something else...
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