We stayed 5 nights here while my husband attended a conference.
PROS: 1) staff is very friendly although some of the advice/info the concierge offered was not always accurate; 2) the lobby is beautiful; 3) great location in midtown, right around the corner from Grand Central Station; 4) bed was comfortable; 5) they will hold your luggage after check out for free
CONS: 1) king sized room was small; 2) A/C did not work; 3) no refrigerator, microwave, or coffeemaker; 4) if you want WiFi it will cost you $15+/day; 5) concierge refused to print off free tickets to 911 Memorial--instead he directed us to the public computer which we had to pay for :-( ; 6) friends who were with us woke up the first morning to water pouring through their bathroom ceiling & had to change rooms; 7) room never got made up before 3 PM; 8) no mirror outside of bathroom where I could sit to blow dry hair/put on makeup while my husband was in the bathroom.
For the price, I would probably not stay here again. I guess my expectations for the money it cost were way too high.
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