The hotel is quiet despite it's proximity to Times Square. The staff were courteous and helpful and our room, particularly the bathroom, was beautiful. My one complaint is that due to the unseasonably warm weather at the time of our visit, I forgot my coat in the closet. Immediately upon returning home I both called and emailed the hotel inquiring about my forgotten coat. I got absolutely no response at all. I would have appreciated even a message to say that they could not find it (although it was in the closet in our room). It seems that they care about you while you are at their hotel but once you leave you are unimportant. Very disappointing end to a pleasant stay.
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