My trip to this hotel was solely for business. I stayed 4 nights. Time to check-in was at least 25 minutes of waiting in line. The A/C did not work in the room I was given - the hotel fixed this by adjusting a switch above the ceiling tile (most likely to save them money and keep guests from using it until they complain). Every day I'd come back from the office, my room keys would not work. The hotel suggested I demagnetized them by keeping them too close to my credit cards or cell phone (really?!). Next day was the same - this time they suggested I was swiping the cards too quickly. Third day was the same - this time I made sure to tell them I kept the cards away from all cell phones and credit cards - they suggested maybe it was the way they were programmed this time. On a lighter note, the remote control for the tv in the living area did not work and both tv's in the room also had problems with channel clarity.
The staff clearly lacks a knowledge to solve recurring issues and did not bother to compensate me for any issues within the room upon my departure. On a plus note, the hotel is located conveniently to the Scripps business center.
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