Pros: Location
Cons: to many to list.
I have stayed at the London since they opened through the AMEX Fine Hotels and Resorts program. The hotel started out great the staff was amazing and really made you feel at home. The last couple times staying there the level of service has dramatically dropped. Pretty much the only nice people in the place are the bell men. They are great and really greet you with friendliness and warmth. The front desk staff is horrible. They are bigger rockstars than the rockstars that stay at this hotel. I get this feeling that they they are too cool for school. The same goes for the concierge. I had lost my phone charger and went down late at night to see if they might have one that I could borrow. (note almost every hotel has a good collection of phone chargers in lost and found). The concierge said that he had two but could not let me borrow one. I could leave my phone with him overnight to charge it. Really are you kidding me?
Amex Fine Hotel and Resorts folks note that in staying here 10 times I have never received a room upgrade. Granted I this is a bonus if they can give it to you upon check in but just know the odds are against you.
The rooms are starting to show the high traffic from broken tile in the bathroom to peeling wallpaper.
Now for the restaurant. The famous Gordon Ramsey. For how mean he is on his TV shows he should be so critical on a place with his own name on it. We tried on 3 occasions to eat breakfast there. They started breaking down the buffet 15 minutes before it closed and would just not serve us at all. We got back late one evening and wanted a little bit to eat. We asked the hostess if they were still open since the bar was. She said the full menu was not available but that they had a great bar menu. We decided to sit down. There was maybe 15 people in the entire place. It took roughly 15 minutes for anyone to stop by for a waitress to then tell us that they closed all of the food down (which was actually 20 minutes early) Once again other than who appeared to be the busboys and manager of the restaurant everyone had rockstar egos.
All and all the best thing about this hotel is the support staff House keeping and bellmen. Other than that don't bother.
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