So it's not entirely the hotel's fault that our NYC trip was sunk...but it all started with the fact that they wouldn't let us into our room when we arrived at 1:30pm after a four hour drive. Or when we came back at 3:30pm because they told us a room would be ready then. Or when we came back at 4pm because how on earth could a room not be ready by then. So with my exhausted 3-year-old, we basically napped on the sofa in the lobby until 4:30pm, when they finally let us in, having now 30 mintues to get ready before we had to leave. So if your trip hinges on the importance of getting a kid's afternoon nap in, think twice.
The room was nice, kind of small (but not for NYC), good water pressure in the shower. Turns out it was useful having a 24-hour pharmacy across the street, because at 3am my son was sick, having been outside all afternoon and missing a nap. Then there were the drunk guys screaming in the hall an hour later....followed by the cops.
So overall, it's a perfectly nice hotel, but I absolutely guarantee I won't go near it again. Again, the hotel can't be blamed for the sick kid, the drunk guys, etc...but not having guest rooms ready until 4:30pm is unacceptable in my book.
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