We had stayed in a Wyndham in the Playhouse Square area of Cleveland a number of years ago and greatly enjoyed the experience. This experience at the Columbus property was not as pleasurable.
When I had made the reservation, I found the man with whom I worked somewhat short with me. Upon arrival other items detracted from the experience. The first was the graffiti, scratched in the metal doors in both of the elevators. Tough to fix, no doubt, but something should have been done.
Then there was the smell of the elevators, of the 3rd floor ice machine (fishy), and of the room (cigarette smoke). I would have left, but we had a very short stay and would be just sleeping there before we continued on our trip.
The room was comfortable and clean, but I found the bed a little soft (common according to the person at the front desk). I never did get over the smoke smell. The television was interesting also as most places have gone the flat screen route. Even though it reminded me of home, I found it interesting that they had not updated the room.
Before leaving, we did have breakfast, a hot one. Everything there worked well, except for finding some unusual item in the sausage patty, something resembling a small tooth. I did not pursue the matter. I figured what I don't know wouldn't kill me.
It was not the worst experience and many of the items could be fixed, but that is exactly the point. It just did not match my expectations for a hotel, especially a Wyndham property.
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