I've always enjoyed the Palace Hotel despite its totally worthless desk chairs, but I will not be staying there anymore.
I spend ~100 nights a year in hotels, and no hotel employee has ever been as rude to me as Remy Lirios of the Palace's gift shop.
I was feeling very ill and after several frustrating misdirected calls the wonderfully helpful concierge Blaine Patterson who connected me to her to get Gatorate and Pepto Bismol sent up to my room.
I explained that I needed Gatorade and Pepto Bismol. She said "We don't have Gatorade" and hung up on me, as I was telling her to hold on.
I called back and said that I was not done, and that I needed her to send up Pepto Bismol. She told me to call the front desk, and I said why doesn't she do it or transfer me, and she wouldn't call herself and claimed she couldn't transfer. When I said that I had tried 4 times to get this done, she mocked me and not having had this experience at a hotel before, I didn't know what to say and she hung up.
I called the bellman and got everything sorted out (the service at this hotel is usually pretty good), but I don't pay $250 a night to get heckled and hung up on. I'll be staying at the W from now on (great Starwood property only 1.5 blocks away)
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