NO BROADBAND FOR A WEEK NOW, Vodafone blaming Open Reach and organising visits which Open Reach never attempts. Customer service is very bad, pood English, reading from a script and "making you a priority" but never accomplishing anything. I work from home and really need the internet. Travelling to office is too costly. I call them first thing in the morning and in the evening, never get anywhere. I wish I could get out of this nighmare.
EDIT: NOW VODAFONE WANTS ME TO SPEAK TO THEM ON SOCIAL MEDIA! Do you think I haven’t tried this? See below:
I'm sorry you feel this way Katarzyna, this is not our intention. We only have certain access to technical queries here on Social Media, when an issue is passed onto our Second Line Technical Team we're no longer able to action anything at our level. We're only technically trained to a certain point. I'm sorry for any further inconvenience this is to you, I wish we could provide further assistance and book the engineer visit for you. However as this as has been raised as a fault with our Second Line Team we have to refer you to them for assistance. They are aware of the full issue at hand and the agent you speak with on the contact information I've provided above will be able to read the extensive notes on your account and pick this right back up from where the previous agent has left off. Lucy
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