This hotel was in a great location, but was anything but clean. Here are the problems and issues we experienced:
-Toilet leaked - reported this multiple times throughout stay and never resolved. Floor was not even cleaned daily in the bathroom to clean up the water - you could see the water marks all over the floor.
-Mirror in bathroom was dirty and never once cleaned while I was there (5 nights)
-Soap scum from another traveler on the bathroom wall - never once noticed by the housekeeping staff through my entire stay (5 nights)
-Glasses in the bathroom were used on our first night and never replaced over the 5 night stay
-Rings from another guests glasses were on the desk in the room and had not been wiped down for my check in. After a housekeeping service the next day, the desk was still not wiped down and the rings were still there, so I ended up cleaning it on my own
-The dresser that the TV sits on had some type of sauce or red food smudges on it and plenty of fingerprints (from another guest - as I would not have eaten in that room if you paid me to do so).
-Reported toilet leak throughout the stay more than once and no follow up or resolution
-On day of check out, called the front desk and asked for a manager. A woman got on the phone. I introduced myself and asked how she was before explaining the situation, and her reply was simply how can I help you. Not good, how are you or any of the typical responses you would receive after politely introducting yourself and asking how someone is.
-When I notified the woman of our experience, she asked if I reported the toilet leaking. I confirmed I did and the dates. She asked if she could check the log book and call me back. (Not sure what that does for me).
-Called back and said that a manager would like to come to the room. Asked for 10 minutes to get dressed. 10 minutes passed, a manager was not there. Called and they said the manager is coming. Finally called back down to the front desk (I needed to head out by this time) and they said, the manager is on the way. Manager came and apologized, but offered nothing in return. Was told that the lack of cleanliness was not acceptable and that the toilet should have been fixed in the day while we were out. That was it... nothing further.
Lesson for the hotel:
If a guests toilet leaks, switch their room.
Train your housekeeping staff and clean the rooms properly. I hope this room gets audited by Radisson. (Room 1012).
Train your managers. When calling the front desk, guests should be greeted properly. Without guests your hotel would not be able to provide hours to your employees.
Vacuum your hallways.
I would never consider this hotel for a future stay. Ever!
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