While our visit to NY was loads of fun, our stay in the Paramount hotel was a big disappointment. For what is considered a 4 star hotel, it was not we expected. I am an interior decorator and home stager from Massachusetts and I was expecting a much higher upscale feel. Lobby was almost gloomy with furniture that looked like it was leftover from the Adams Family House.
We arrived just at 3 o’clock, quite tired after walking around with all our bags killing time until the 3 oclock check in. When we finally were able to check in, we were told our room would not be ready until at least 4 and we were instructed to check back then. When I expressed my disapproval, they noted check-in was considered anytime AFTER 3. This completely disrupted our plans and made it impossible to get ready in time to meet the others for dinner whom we had planned to meet. After a 4 and a half hour drive, this was VERY disappointing and was a huge inconvenience and upset to us and the others involved.
The room though ample, was also disappointing for a 4 star hotel. Very sparse. There wasn’t even a luggage rack to set luggage off the floor. TV mounted on the wall and a small while leather looking chair stuffed in a corner. Our room and bathroom had been cleaned but it was anything but spotless. Decorative pillows on both double beds were dirty and stained and smelled. There were no wash clothes in our bathroom, and we had to call twice before someone finally managed to bring us some. The actually room did not smell fresh or that great either.
The hallways were so dark and dingy with not nearly enough lighting. Nothing on the walls and painted a depressing color. Felt more like a mental hospital than a 4 star hotel.
I've stayed in many hotels and I do not feel this hotel even comes close to it's 4 star rating.
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