Cons:
Hotel did not provide promised room upgrade for Club Carlson Gold membership, despite that the hotel was not full or even busy this weekend. Our room was dark and ultra modern and decor was not to my taste - no choice offered at check-in for a more traditional (or larger) room. The table-top sign which indicated that I wanted the bed linens changed was tiny and not noticed until the next day. I could not figure out how to turn on the body sprayer in the shower. Not adequate space to store towels in the bathroom so they were just haphazardly piled on the ledge.
Pros:
Hotel did feel new and very trendy/hip. Location was excellent. Helpful to have so many sets of elevators to access guest floors. Also enjoyed the multiple lounge and relaxation areas throughout the hotel, including the vending and television area near the pools. Very unique flooring and carpet color in our guest room. Doormen were very attentive and friendly.
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