The Wynn is a beautiful hotel but the customer service does not meet my expectations. A hotel of this level can do much better. I emailed my complaints to guest services so below is an excerpt of my complaints.\n\n-----------\nMy recent stay at the Wynn left me incredibly underwhelmed. There were several problems during our stay.\n\n1. Although check in was at 3pm. Our rooms were not available until after 5pm.\n\n2. I asked for tape upon check in. I called at least 3 times from check in until the following morning before tape was brought to my room. I would have appreciated follow up from the hotel.\n\n3. In the morning of 6/2 the tv in 5846 did not work. I called for service and a new remote was brought to our room. It did not work. I called and asked that the tv should be serviced during the day. When I returned to the room after 6pm, the tv still did not work. Someone came to fix the tv after 6 pm but it took an entire day to service something so simple.\n\n4. Housekeeping closed the doors connecting our 2 rooms on 6/2 so my friend could not retrieve her items from the adjoining room. It took an hour before someone came to fix the problem.\n\n5. I left my sweater in 5848. I find your $15 admin fee for returned items to be outrageous.\n\n6. Coffee makers are not in the rooms. That should be standard.\n\n7. The refrigerators are stocked full of your merchandise. A $25 rental fee for a refrigerator is ridiculous. \n\n8. There were several times that no one answered the front desk phone, housekeeping phone or concierge phone.\n\nMost of these items were minor inconveniences that luckily did not dampen our Las Vegas experience however I am confident that other hotels can do better.\n\nI hope that you make some significant improvements to enhance your guests' experiences.\n\n----------------\nJust to be fair:\n\nSome good notes\n\n-They waived the admin fee to return an item a left in the room. :)\n\n-The room was beautiful.\n\n-The bathroom was huge.\n\n-The hotel was clean and didn't reek of smoke.\n\nSo there you have it. There are too many options on the Strip to be so disappointed.
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