Booked the st francis through Thomas Cook holidays - was told it was an fabulous san fransisco hotel, and we were really looking forward to a relaxing stay there. when we arrived in our room i was very dissapointed in the size (there were no draws to put clothes away, and no room to store suitcases) but more importantly the smelll! it was as if a wet dog had slept in there the previos week, we rang down straight away and were told to come to reception - after waiting approx 30mins in line we were told the hotel was full and we could not be offered an alternative. and that the reason our room smelled of dogs was that the hotel accepts dogs - (i am a dog owner but i do think that if a hotel allows dogs it should let guests know if they are sleeping in a dogs room). after a while we were told there was one other room available which had no window!! we decided to stay in the doggy room but i have to say it tainted our holiday there.
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