This hotel, due to the staff, who are totally liers and hypocriters. We choosed this hotel because we thougt It was a safe one. We couldn´t made a worse choise! we had a reservation til Wednesday, since the staff told us plent, I mean,several times that we had prepayed and everything was set till Thursday,we beleived that. I actually called the frontdesk In order to confirm and made her even check It out on te computer again.
So after all of this, we trusted the Orchard hotels staff. When we arived to the hotel Wednesday evening, another staff told as tat we had to leave or pay for one extra night. We were so confused and ask to speak to te manager. We had a discussion and after an hour he understood the situation ant that they convinced us to stay, that´s a new agreement. We even ask him If he would like us to leave, in order to not pay for on extra night, that we didn´t choose to pay for!! He promised to forward the information till the morningstaff.
Thursdaymorning, we checked out, no problem. We left our bags in the Hotel for a couple of hours.When we got back to the Hotel, another staff,she called her self manager, told us that we had to pay!!!!??? We couldn´t believe this actually happened. After explaining one more time, made her call the first staff who told us that we had payd til Thursday, called the manager from last night, she told us, and even gave us a receipt that she didnt charge us for anything. That felt good but her behaviour was really rude.
All this cause us a really bad experience of San Francisco, we missed our night out att Wednesday night, te morning after, we didnt have time to take the Coastal road back to LA. And when I got back to Sweden I noticed that they, after all words, receipts and promises, charged us the fully amount for the room.
I have never been more fooled and see this bad behaviour before. Beyond that, the rooms are not specially good, I would say the standard Is about maximum 2,5 stars.
DONT SUPPORT THIS HOTEL IF YOURE NOT WANNA BE FOOLED AND NOT FEEL SAFE!
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