When I book an Omni hotel I expect it to pop. Sorry to say the Omni Independence is very average in all respects except its location. Upon arrival the very friendly young desk man asked where we were from and then proceeded to tell us all about his recent visit to our city. At the conclusion he handed us our key and directed us to the elevator. This prompted me to to wonder aloud what I might do with the car parked outside the front door? (It was about 6pm btw). Another young man then appeared from the bell station and offered help. "Do you want help with your bags or just valet parking?" Well, you get the idea. It's about $35 a night to park plus however generous you feel so factor that in your budget. I had booked a deluxe king room on the Omni web site about 6 weeks earlier and paid in advance. The room was described as having a king bed and a sleeper sofa. The room we got had no sofa. I returned to the nice young man at the desk and asked? " Oh yea- the sofa- we do our best to honor requests but we've been booked solid all week. Sorry." HUH?
Anyway- next morning we had breakfast in the restaurant. If $70 is your idea of good value for bacon and eggs then this is the place for you.
Enough now- the room was clean although absent of the robe and umbrella touches that they they advertise to make it seem 4 star. Sort of an aging matron. It was quiet and we got a decent sleep. If you're there to tour the old city the location is great and $200 a night (including the parking) is not out of line. One just had the feeling that attention to detail was slipping here in the apparent believe that location is everything and old fashioned service is not of value.
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