We flew to Singapore with SQ numerous times but yesterday flight of SQ915 (October 10,2018) was the worst experience ever. Received text message from SQ on Oct 9 advising us that our flight will depart st 7.20 am and will arrive in Singapore at 11 am, we’re all checked in and ready to board at 6 am in Gate 113 at NAIA Tetminal 3, at 8 am we’re advised that our flight will be delayed for 30 minutes. Around 9 am we’re told that the plane has technical problems and will leave at 2 pm instead then the flight attendants were serving our breakfast meal at the same airport gate. There was never any mention or options for us to change our flight to the next one when I asked the ground staff so we’re all waiting. Then lunch was served (picture attached) and our flight was finally scheduled to leave Manila at 3.05 pm in the meantime at gate 114 the passengers of SQ917 were boarding their plane at 1.50pm and that flight leave on schedule (2.15pm).
At that point no further explanation given from the ground staffs, I received generic email and text message from SQ regarding the flight delay and that they’re sorry for any inconvenience caused.
We boarded the plane at 3.05pm, got another half an hour delay in the runway until it finally take off, we landed in Singapore at 8pm! Immigration took us less then 2 minutes but our luggage took half an hour, it was the longest day ever to travel and we’re very disappointed at Singapore Airlines lack of service.
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