The reason for my rating: I don't appreciate paying for wifi and I don't like to pay surcharges on already over-priced room service. Other than that, I found the location and appointments worth the discounted price that I paid.
I used a discount website to book this hotel - one of those "secret savers" deals. The property was revealed after I paid my $86. It was worth that price to me as I was attending an event 2 miles away at Mile High/Invesco/Sports Authority Field. I wasn't driving, so I knew I wouldn't have to worry about the parking charges, and after reading other reviews I requested a room in the main hotel rather than the tower and they accommodated me with no hesitation.
The 4-star qualities: location, service, property amenities, room comfort. I had a great night's sleep even though I was the first room by the elevator. I am a light sleeper, so I was pleasantly surprised by the lack of noise at night. Also, the air conditioning is quiet, which is why I often look for 4-star properties on discount websites. The room was large, the bed and pillows were very comfortable, the bathroom was roomy (needed more light though), and the desk and TV appointments were good. The air conditioner was quiet - and this is a very big part of why I seek 4-star properties at a discount.
The 4-star cons: as I mentioned right up at the top - charging for wi-fi and $3.50 surcharge on top of inflated room service prices. (the $12 mediocre quesadilla was a $20 item after tax, surcharge and tip) I find this ridiculous, but I tolerate it because the quality of beds and air conditioners in 4-star properties provide for me (a light sleeper) a much more restful stay.
I know the company line is "our wi-fi charges are comparable to our direct competitors" or something along those lines. But we all know that they charge for it because much of their clientele will simply put wi-fi on their expense account. It seems that 4-star properties don't mind that the message is that the average tourist traveler who scrimps and saves for a little luxury during their vacation is not as important, and they can either pony up the daily internet charge, or they can sit in a busy, noisy lobby to use the free wi-fi. It's ok, 4-stars. We get it. It's an easy $15 a day x1000's with almost no extra work or capitol expense required on your end. Even though hotels like this probably pay a little for someone to spend time rebutting the same complaint hundreds of times on sites like this, that cost is worth the investment. We get it. But it still stinks.
If this (or any other) 4-star property would stop charging for decent wi-fi, I bet that they would get much happier reviews instantly. Maybe someday they'll get that message and be bold enough to go against the 4-star grain. In any case, I paid for wi-fi so I could access the internet in my quiet room. There are 3 speeds of access you can pay for at the price points of $10, $12 and $15. I went for the middle one.
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