I booked a flight in the summer of 2022. They modified my 3-day flight 3 times to the point in which I was not even going to stay there for a full 24 hours. I wanted a refund, and they asked for my American bank's swift code to process such refund. I hung up to call my bank and retrieve it. I then called the airline back, and they said they could no longer refund me and they had sent a voucher for both me and my daughter. I was upset, but called again in September to book the flight and use the voucher for new year. The man I spoke to, booked my 5-day flight for us both, round trip and said I even had a $200 balance, since January is cheaper than the summer. I just checked and there is no scheduled flight and no credit or voucher. I spoke to another agent who said on his end, he can see the credit I have but it only covers the flight to Cancun, not the flight back, and I had a $100 balance, and that in order to fly back, I would have to pay an additional $300! I had already paid $600 back in the summer just for the flight. I have the original email with my round flight status and $200 extra balance, yet they can't find it, so unless I fork in more money, I can't fly back.
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