The hotel is just an average 3-star hotel. This was our last hotel stay before we departed out of LAX. We chose this hotel due to its location nearby LAX since we had to return our rental car the following morning.
This was the last leg of our 7-day journey, and it was a disappointing one. We pre-paid this hotel via the LA Airport hotel website and received the normal hotel confirmation to my e-mail. But upon checking-in to this hotel, we were asked for the hotel voucher. We were stunned since we never received a hotel voucher except for an e-mail confirmation. All the hotels that we stayed prior to this hotel never asked to see a hotel confirmation paper since they already had our reservations in their system. They only asked to see our photo identification.
After I insisted that I never received a hotel voucher for this pre-paid booking, I was told to print out the hotel confirmation from my e-mail at the concierge desk, which I did. It was really a hassle. I am still wondering why the check-in was not efficient. The reservation staff was already holding a printed document with my name on it, yet she wanted to match the e-mail confirmation to it. Reminds me of the old-days before information technology came into place where staffs have to see "paper" confirmations. Overall, it took me almost 25 minutes to get checked-in.
Aside from all the hassle, the room was ok. The room was quite big but run-down condition. Don't think we would return here again. Would rather spend more and get better service.
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