We were recommended by the USA Senior Olympics to stay at this hotel, so I did not go on to tripadvisor and check out reviews! Our tires were stollen off of our rental car in the parking lot because they said their "security guard" went home early!!! (Cost us $500 from our deductable on our insurance) Then one of the employees told me the General Manager of the Hyatt's flew into town and called this place "Gunspoint", the policeman that came told us to GET OUT OF GUNS POINT. It is considered the #1 highest crime rate area in HOUSTON!!! The hotel staff did NOT even OFFER to help us with our bill....even though it was THEIR fault because the security guard went home early. I called the hotel manager 2 times...NEVER GOT A RETURN CALL. When we checked out, i called 30 minutes later because I left jewelry and a night gown in the room....they said no one saw it! Police man said we were lucky to make it into our room after dinner without being held up at gunpoint! All the stores have bars on the windows...the policeman said that should have been our first clue. We travel extensively and I book over 400 rooms a year for our select volleyball team and parents, we have always stayed at Hyatt Place, I will NEVER stay at a Hyatt again! OR book a Hyatt again, their staff was COMPLETELY uninterested in the fact we had our tires stolen off of our rental car! (And they dropped the car on a concrete block, cost our insurance company over $3,000) The staff was laughing about how we were lucky, a car the week earlier had the entire dash ripped out and all the tires gone, cost over $5,000 in damage.
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