This was a good news, not so good news visit. Check in was relatively simple. We arrived early so they "put us in the queue". They texted us when the room was ready. The only negative of check in was the bell hops lost our bags while they were waiting for our room to become available. That was a little scary but after about 10 minutes, they found them.
The hotel is very clean and the rooms are clean. Food at the breakfast buffet is pretty good. The selection is great and they do an omelet station as well.
The areas are clearly marked and the elevators are fast. Strangely enough, there is not any elevator music. :-)
The only negative I have was housekeeping. We were out of the apartment from 8-1 and housekeeping never came. Then at 2:30 they knocked on the door and offered me towels. The next day we were gone until 3. Then took a nap and they dropped us a note informing us they did not clean the room b/c we had the do not disturb sign on. The next day, we were gone all day. When we returned to the room the bed had been made and the towels replace, but the ice bucket was not cleaned, the detailing (extra cushions), bedspread, etc. were not replaced in the room. I expect a place as high dollar as the Hyatt to make the room look "as good as new" each day and before 2 or 3 PM. That was extremely surprising to me.
The concierges were always polite and informative! They even printed out our boarding passes for us.
The view from room 2009 was amazing!
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