I stayed at this hotel for 4 days during a conference this past week. Typically, I ALWAYS look for the Marriott brand, but I was very dissapointed with this particular hotel. While the lobby and lower level conference rooms were very nice, the rooms were barely average. I have had cleaner, newer, and classier rooms with more comfortable beds at the Fairfield Inn! There was mildew in the bathroom shower. Closet doors were dirty. The toilet did not work (despite being assured that the maintenance guy had fixed the problem). The internet in the guest rooms is NOT wireless or complimentary (cost was a little over $14 for every 12 hours of usage time). The business center was NOT 24 hours (access started at 8am, which was unbelievable to me given that many business meeting attendees use the hotel and may need to communicate with the east coast). The business center did not have a fax machine either. I thought the cost of food was outrageous ($18 for just a waffle....are you kidding me? Its a recession for crying out loud!). In general, I thought the hotel rate was way overpriced for the average room being provided. The concierge and front desk people were very friendly and helpful, however. Still, overall, I would recommend the other hotels that are also in walking distance of Moscone West (friends said the InterContinental Hotel was nicer than Marriott and better priced).
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