Just got back from my trip birthday trip in NYC. Everything about this hotel was great with the exception that they messed up my birthday card, my girl friend sent me.
The entire staff was friendly, when i checked in the day manager came out provided me with water and helped shook my hand and handed me a card and advised that if i had any problems he would be able to take care of it.
I requested a sports illustrated magazine which they didn't have but they did sent someone out to purchase it for me which was wonderful! Of course there was a cost attached to this request $10.
Aside from messing up my birthday card and experience I have no real complaint. I even took the card to the front desk and all she said was i'm sorry, this is handled but another company.. From that point i was very upset, but i won't reflect that in my review as it was only one part of my trip.
Will I return, of course but this visit was not a 5 star visit.. On my special day i would have liked the 5 star experience, oh well. What can you do.
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