Sister n Law and niece come for a visit and we booked this hotel based on location and positive reviews. Upon check in the staff informs me that a room with double beds is not available (even though I booked that) and that I can either get a king bed or "upgrade" for 40 bucks a night to a room with two beds. I find this horrible. You cannot seriously think two women and two kids are going to want to sleep in one king bed. So what choice did I have but to do the upgrade. That eighty bucks will prevent me from ever staying there again.
The hotel looked clean and had a good location but to allow people to book a room on their website at a certain price and then upon arrival hold them "hostage" unless they upgrade is not acceptable. For that price I could have stayed at a much nicer hotel located on Michigan avenue with better room amenities and quality.
Had to beg for more towels and shampoo. Towels were thin. Shampoo and conditioners were scarce and the "ambiance" was lacking overall. Room was your typical hotel room, beds were comfy but down pillows are always saggy. Upgraded "view" was looking down on the roof of the lower restaurants. Hotel has a pool but it's so tiny. Good for kids as it's only 5 foot deep but for adults who want to swim serious laps or want a little R & R...this is not the pool for you. There is a steam room and a hot tub, both are adequate but not luxurious. The whole spa area looks like a after thought and you would never confuse it for a "spa resort" type hotel.
We did not eat at the hotel since it's way overpriced. Head over to South Water Kitchen or Atwood Cafe for breakfast and lunch. The only advantage is location on State street but other than that, there are much better hotels for the money.
Next time I will know better.
hotel reviews