I've been an honors member for years and the only reason I stayed at this hotel was to take advantage of the triple honors point offer. I'd read the review below about the woman at the front desk messing up his points reward. Well, the people at the front desk said I was all set when I checked out. Now three calls to Hilton Honors later I have to wait 7-10 days for them to process my claim - and god forbid you lost your receipt (I didn't). So either the front desk people screwed up or the Hitlon people screwed up - I tend to think the former since this hasn't happened to me before. I could complain about the rude way I was treated by the Honors people on the phone, but that's another issue. The valet also took 45 minutes to bring up my car for an important business meeting on Long Island. Basically a disaster for Honors members - nice brand new rooms but that's about it.
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