we got off to a very rough start with the valet and at check in and did not have a good first impression of the hotel at all...enter "welcome ambassador" Paul Richardson- Paul was fantastic- he moved us into a king room as we had reserved and even got us moved up to the 31st floor. From then on things were great- the whatever whenever service was very helpful for finding things around the city and around the hotel- housekeeping was great. I agree with other reviewers that the lobby is a little too night clubby even in the middle of the day- but this was off set by the convenience to the convention center
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