I stayed here on 5 to 8 th nov 11 with my wife and daughter . With an international brand of intercontinental this kind of service specially from front desk is not acceptable .
To start with from the moment we entered and approach the front desk they refused to have a prior reservation for us even though we had done it way in advance . After showing them the proof of reservation by mail and much persuation they agreed . After that they were hesitant to give us good rooms .
When the front desk personnel Ms Adrian swiped our card upon checkin she charged us $1700 instead of $ 700 for 2 nights . Upon questioning her actions she commented that this is the way we work and need security from third world country citizens . She also commented that we do not understand the working as it is different from our back word country .
The next day housekeeping did not come to the room for the whole day even after being called several times . Upon complaining about the poor service to the manager politely , we were told by Her not stay there if we were unhappy . We were shocked by the attitude of the manager also and also were not sure of the extra 1000$ charged to our account .
The next day we approached the director guest relations , she was very kind and helpful and solved all our problems with housekeeping and refunded our extra charged .
Even though everything was ok at the end they she tried her best to make us comfortable at the last day , but the first two days were a nightmare which spoilt the flavour of Los Angeles . Hope it doesn't happen to anyone else .
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