I have stayed in this hotel many times over a number of years. I missed out last year because Fashion Week happened to be on when I was in New York and the Mercer was booked up. I had to stay in the Bowery Hotel. I much prefer the Mercer. The staff here are so professional and helpful and the hotel itself is one of the most tranquil places you can find in Manhattan. I love the fact that only residents can drink or eat in the lobby bar, which means that there is always somewhere to sit and lounge around. I also like the laid back atmosphere and the fact that if you need any assistance the staff are always able to help - from suggestions for restaurants to finding some of the city's less well know treasures such as the new West Highline park. I cannot understand previous reviewers' suggestions of "attitude". I have never experienced that with the staff. Service is always propmpt and attentive even when corresponding by e-mail. I made endless changes to my reservation this year and all of them were dealt with promptly and patiently by Elly Khait. ~
As for the rooms themselves, I like their combination of comfort and style; the latter has not changed in all the years that I have been coming here. It is nice that there are no gimmicks; no glitz; and no charges for soft drinks from the mini-bar. The soundproofing on some rooms could probably be better but this is New York and the hotel is on the side of the street so perhaps there is not much can be done about. A courtyard room is worth requesting but they seem more difficult to get now than previously !
hotel reviews