People are unable to log in to submit meter readings. Waiting in que on their website even 10 -13 minutes. Even you wait in que their website will come with errors. Trying their phone app gives errors to. So your options are : let them estimate which is bad idea(always higher figures) or install Smart Meter another bad idea.
Just a dirty tactic to push people in installing Smart Meters - yeah right, remote accessed small computers called "Smart" Meters.
If the workload on their servers are suddenly increased why they don't add some more servers? That's the idea of Shell being "green" at the expense of customers wasted time?
They keep doing this I'll move to another supplier.
My latest bill November '22 shows a standing charge of 49.14p for electricity and 28.48p for gas when Ofgem cap ATM is 46p for electricity and 28p for gas - nice one Shell, cheating much???
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