Every question I asked staff got an automatic "No" answer. No one went out of their way for anything. What I was most shocked about was the fact that we has a huge seminar with about 400 people and they closed the dining room for dinner! What poor customer service AND a loss of money for them. The staff at the restaurant did not understand why I thought it was a big deal that it was closed when we had more than 400 people walking down stairs who could have filled the dining room in minutes if it was open.
Managment, the employees you have on staff have declined over the years. I used to come to your place alot when staff was friendly and looked to see how they could get YES answers for customers. The front desk staff today had terrible customer service skills. I won't be coming here again unless I hear from others that there was a HUGE change to staff and customer service.
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