Long-established property in semi-tropical surroundings on the rather plain and ordinary Shelter Island. Some distant aircratft noise from the International Airport and intermittent(but not frequent) loud aircraft noise from the naval base on Coronado Island, which is across the bay.
After three weeks of really friendly welcome in a range of hotels on our vacation, we found the reception staff efficient but bar staff somewhat aloof and restaurant staff rather brusque. The food in Humphrey's restaurant was good quality but pricey--fairly elegant surroundings overlooking the marina--lots of boat masts actually! Room service was fine but not the cheapest around with a compulsory 18% service charge--there is a dearth of restaurants nearby and none within walking distance.
We had a "bay-facing suite"-- more masts,(!) and the bay just visible through the trees and across the busy car park--the suite not a suite at all but a bedroom with table and chairs plus a very compact bathroom. Comfortable king size bed, large picture windows Air con efficient but noisy on medium or high settings and an extremely rattly extractor fan in the bathroom.The room was not as well lit as it ought to be, though clean and well serviced.
This is definitely only a three star and expectations should not be over high. We had no serious complaints but would not return--a feeling of disappointment because the hotel does not live up to its brochure--they even charge for parking now, even though the brochure in the room says its free.
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