I stayed total of 15 days at this hotel in June 2012 and actually, thought - this is one of the best located and value for money hotel for business. This is until, the last day - when the most appalling treatment given by the service staff. I got delayed by couple of hours on check-out time as I got stuck in traffic. I requested the hotel staff - to allow me 15 mins to get my luggage out. They refused me access to my room citing it was "cleaned". I asked if their own staff member can get the luggage out - was refused as well. It was humiliating and I just agreed to pay half a day charge to at least get an access to my room. As soon as I enter the room - I realized it was not even cleaned on the ground on which I was refused the access. The manager on duty was rude when I informed him about this. When I provided a feedback that I expect honesty from the staff and will definitely take up during the feedback, he offered me to waive off half a day charge - which he earlier forced me to pay just to get an access. I was beyond argument by this time and appalled that staff of Hilton can behave like this. I simply paid and walked out with a promise that I'm never to step in there again.
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