Montevideo to Buenos Aires. Airline act as if it doesn't need any clients in every interaction with the customer. I finally managed to book a flight connecting through their hub in Aeroparque in Buenos Aires. The day before the flight, I managed to check in online after only the second attempt, for the system crashed only once. The bag drop, boarding and flight went reasonably smoothly. However, economy seats are small even for a 5'9" person. In flight entertainment was non existent. On board catering options were bland for a 3 hour plus flight. Connecting in Aeroparque, the international connections terminal is more like a holding pen for tourists with a duty free. Dull uncomfortable seats and one catering option with plenty of microwaveable foodstuffs. Second flight went smoothly, pretty quick hop. On the way back, something I have never seen on any airline belonging to an alliance happened: upon trying to ship a box of fragile items, which I have done numerous times in the past with several airlines (even low costs), the check in personnel refused to do so claiming the airline did not ship fragile items. In the end I had to rearrange the fragile items inside my hand luggage and ship it, and carry a card box full of garments that I had to take out of the bag through two flights and an overnight stay at the airport, all while expecting the worst to my luggage. Fortunately, a rigid bag and smart packing with clothes assured the items arrived in an almost intact state. Never again.
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