let me make this clear: this review is for THIS Chipotle and this Chipotle ONLY! i've never had what i consider a friendly experience here. (mental note: the one on 59th and thunderbird is closer. i need to go there next time) the last time i went in, it was on the heels of a great experience at another location (if i have time it'll be right above this one). first of all, there was a pretty long line considering that it wasn't really busy. i considered the possiblity that there could be ONE customer up there that wasn't sure what they wanted or something along those lines, but as the line crept along i realized that it wasn't a customer, but indeed the staff behind the counter. when i ordered my vegetarian burrito, the burrito maker didn't seem to know what went in it. come on guys, you have a VERY basic, very SIMPLE menu. the veggie burrito gets by default: onion and pepper mix, BLACK BEANS (unlike the other burritos where you get a choice -- of course you CAN substitute the pinto beans, but if you don't specify you get the black). he points to the pepper and onion mix and asks if that's what i want. \"yes\". then he put the rice in. no beans until i reminded him. i realize we all have our off days, but there was just a bunch of stuff off here. no one was smiling or friendly and the burritos seemed a little smaller than what i'm used to at a Chipotle. If i'd never been to one before, i'd probably just suck it up and enjoy my delish food, but i KNOW this isn't the standard and was really disappointed. from now on i MUST remember that there is another one in my vicinity and go there instead.
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