We were looking for a local hotel for an anniversary celebration. I was considering a different hotel when I received an email advertising a living social voucher for an overnight stay. When I called the hotel to make the reservation using the voucher they told me that the voucher was not available on the night that I chose although the voucher stated specific blackout dates that were different than the night I chose. The voucher was only valid for 3 months. I had to complain and escalate the situation to corporate in order to book my room. I was given a room that was a lower grade than stated on the voucher with no further compensation. On arrival at the hotel, the doorman was not available. I had to walk into the hotel in order to request valet parking. I could go on, but you get the idea. This hotel is not terribly concerned with customer service. As I mentioned to the corporate representative.. if you dont want to honor a voucher then don't offer it. I would have booked a different hotel. On a positive note the rooms are very nice, although very modern so maybe not to everyone's taste. We had dinner and breakfast in the Hotel restaurant the Woodward. I would highly recommend this restaurant. We had two delicious meals.
If the customer service was better I would highly recommend this hotel, until then I would choose someplace different.
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