Signed up to Broadband & Phone deal that had 6 months Entertainment pass to watch Game of Thrones. After 6 months speeds slowed and are now near unusable. (Download speed of 0.9mbps with wired connection) Been in contact with Now TV over 10 times over the past 6 months and having jumped through all the hoops, spent money replacing sockets etc have now been told that the lines used to supply our house are limiting speeds to 2.03mbps (conveniently Now TV guaranteed minimum speed is 2.0mbps) which we clearly don't get. Previous ISP's were able to supply more than this so they are clearly lying.
In addition to the above I had to update card details due to expired card, a payment was taken last month using the new card but we have now been cut off for non-payment for this month.
The whole experience from the start has been extremely poor. Terrible speeds, non-existent customer service, online chat doesn't work and cuts you off, phone numbers don't work, website is horrendous and just directs you to a useless online forum etc etc.
SAVE YOURSELF LOADS OF HASSLE AND PLEASE DO NOT GIVE THIS COMPANY ANY OF YOUR MONEY!
THE ONLY THING NOW TV CAN GUARANTEE IS TERRIBLE SERVICE!
DO NOT SIGN UP TO ANYTHING - YOU WILL REGRET IT!
company reviews