After never even getting the very slow broadband speed of 5mbps we were guaranteed when I took out a new contract I finally complained. Five engineer visits later and a lot of poor communications over several weeks and all BT can offer is releasing me from any fees if I leave my contract. No price reductions for poor speed, no attempt to improve the speed, no cheaper contract without a speed guarantee, just £20 for all the frustration. Apparently their contracts only work one way. When a customer doesn't get what they pay for they begrudgingly just give them the chance to go away and not bother them again. But you still carry on paying the same price until you go. They really are a bit of a sad company.
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