Checked in on a Friday, the second night of a road trip, after a long day at the Science and Industry Museum.
Upon checkin was told that we had a Smoking room. I asked for a Non-Smoking room, as we don't smoke. The attendant was kind of reluctant to check to see if there was anything open. He was able to accomodate us but asked me to check my Hilton preferences to ensure that I didn't have Smoking as my preference. Weird.
The room was very small, as was expected from a historic location. It was smartly appointed and had a neat vintage vibe.
The lobby bar was PACKED and humming with activity. People checking, wedding parties coming through. Decent bar service, very helpful waiter made some suggestions about local beers that were worth a try.
And oh my gosh, just look up! The ceiling is so fantastic.
The Next morning we awakened by the chirp and chatter that comes with being near an elevator. I didn't think much of it until i relized it had been going on for about 15 minutes straight. I peeked out the peephole to find the housecleaning staff having a chat sesh right out side my door. When we got around, I called the valet to have the car ready as we were getting ready to leave. They asked for 5-10 minutes notice. As we were finishing packing, the valet called and asked if were were still coming, we said yes and that we were headed down at that time.
When we made it down to the parking garage, our car was nowhere in site. Valet acted like we never called down, and then it took 10 minutes to get our car. they must have parked it a mile away after they called us.
I spoke with management about the issues, they were very concerned and vowed to make corrections where needed.
Really, for the rate I got at a Chicago Hotel on a Friday night I shouldn't complain at all. It was much cheaper than othe nearby hotels. Maybe this is why.
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