Our family of 6 just returned from a fabulous stay at the Fairmont.
Parents had a room on concierge level and kids had a room one floor below. The concierge staff was friendly and attentive and treated our children very kindly, even sending up a large tray of chocolate on the one night we could not attend the chocolate fondue. Staff was very helpful and always had a friendly hello. There was a noticeable difference in levels of room quality. Fairmont (regular rooms) have very small TV's, older furniture, hard uncomfortable beds. The 9th floor (concierge floor) and 10th floor (Deluxe floor) have much larger TV's, plush beds and newer furniture. The pool and gym are very nice and the change rooms look very new. My only disappointment was that the pool is in the basement and has no natural light from windows. The concierge floor offers deluxe continental breakfast, afternoon tea, evening appetizers and aforementioned chocolate fondue. I have stayed at many Fairmont and Ritz Carlton hotels, and never experienced this level of service before. The hotel was in a great location, a short 3 1/2 block from the Foggy Bottom metro and only 4 blocks to Georgetown shopping and restaurants. I booked the hotel through Fairmont Reservations and got great rates. $217/night for King on Concierge floor and only $139/night for Deluxe Room. Felt like we received excellent value. One word of caution, we had great difficulty in securing a van cab for our large family, despite the concierge booking ahead of time through yellow cab, on both attempts, the pre-booked van cab never showed up.
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