Food is awesome. Customer service... not so much. Went the first night to have the girl at the counter getting ready to get off. She takes my order and then proceeds to clock out with people standing in line. The relief person isn't ready to take over.. she just walks off to get her soda and then proceeds to yell across the joint to tell the guy she's leaving. Went again tonight so the girls could compare it to Portillos. Ordered 8 items.. made it home with 7. Called to let them know... no one even said sorry once. Nothing... really?!?! We're dying for good restaurants in this neck of the woods but this place will never last if they don't advertise (only found out about them by driving by and happening to see the back of the place) and improve their customer service. I don't care how good your food is, I'll drive 30 miles to Scottsdale for customer service to get my Italian beef if it doesn't get better. Way I look at it, I'm going to give it one more try. Hopefully it'll be better and I'll get all my food.
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