My family has stayed at the trump hotel four times this year. Our Room varies from a Deluxe King to a Suite, depending on our needs. The reason why we keep coming to this hotel is because of the service, and if your service is no different from any other Hotel why bother coming back? My husband planned a birthday celebration for me with the Trump Hotel, he requested very simple things we thought the Hotel could accomodate. Upon Arrival when I checked in I had problems because the front desk thought my name was not on the Hotel reservations with my husband. Which I had to call him out of his meeting and let the hotel get his approval so I can check-in. Second issue, when I checked in the room there was no birthday welcome package, no WII which was requested during the time of reservation. Third issue, my husband ask them to bring cupcakes to my room he dropped off at the hotel, of course they took a very long time to do this. He had to keep calling the hotel to make sure they were getting things done in a timely manner. I understand hotels are busy, but if you are overwhelmed and can't accomodate your guests, maybe hire more staff...As the night went on, I requested the WII in my room, which was suppose to be there when I checked in, took them an hour to bring one up. The final thing, My husband and I were out to dinner and we called Valet to let them know we will need to take our car, and when we arrived 20min later at the hotel, our car was still not ready, and we were late to our next event. I also noticed they have stopped putting the box of chocolates on your bed.
I expect these things to happen at other hotels, but not ones that consider themselves luxury hotels and rave about their service.
Trump do better, You are not the only Luxury Hotel in Chicago.
Mr. and Mrs. Wright
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