This is the second stay for our family at this Westin in the past year. We were so happy with it last year that we opted to stay here again this year. We were here for three nights and had a few problems that will make me look elsewhere for our NYC vacation next year. I am fiercly loyal to a hotel as long as I feel they are loyal and responsive to their customers. We are Starwood gold memebrs and we received NOTHING-not even a smile- for this level. The front desk staff was surly and did not look you in the eye. One day, we left our room at 8 am and returned at 3:30 to find it had not been cleaned. After at least three calls to housekeeping we talked to the manager Nick who either has not been trained properly or who does not care. He told us he would make sure it was cleaned immediately. Well it was not until at least 4:30 that the maids showed up. And we never got a call from management checking to make sure the room had been cleaned nor did we receive an apology or a nice touch such as a free drink. We stayed on the 33rd floor and in this room we heard everything going on in the room beside us. Our room had an adjoining door so that may have been the reason. We did not eat at the hotel so I can not comment on that. This hotel is in a great location for walking and there is a lot to do in the area. Would I stay here again- probably not. Not because of the amenities but due solely to the attitude of the staff. There are too many hotels in NYC that welcome business and that want to please customers.
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