QMF what a joke, brought my daughter a phone from them in July so she had a new phone for school.
it finally arrived after 9 days and 2 prompts as it was apparently in stock. Finally the big day arrived and my daughter was well chuffed for about 5 minutes then it started restarting every 2 mins.
So i sent it back, a week later i emailed them and the said they had not received it so i emailed again 2 days later and bobs your uncle they found it. Another week goes by and i emailed again to find out what was happening and their reply was we are waiting for a technician to look at it.
At this point i thought thats enough and asked for a refund, an hour later i received an email saying i would receive the phone the following day. Sure enough the following day the phone arrived and this time it would not charge so i sent it back again which i had to pay for as they refused to pay for postage and again asked for a refund which they finally agreed to.
This was the second week of August.
I have since been constantly lied to about when i will receive my refund.
After over 4 months of waiting they sent me another message saying because of the current circumstances they could not pay it until December, that was the final straw i contacted trading standards who were very helpful and got my money back in 24 hours.
I am sure there are many other people going through the same so please contact trading standards and they will help you get your money back.
Quick Mobile Fix : AVOID AVOID AVOID AVOID AVOID AVOID AVOID
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