Casablanca to Nairobi. This flight was my worst in 40 years of travel. I was notified one hour before flight time of changes - via email. Royal Air Maroc did not properly attach my travel agency booking. When I arrived at the ticket sales counter for assistance, there was a fury of angry female agents barking at customers in three languages. They sounded like dogs whose collars were too tight. Not a drop of politeness: angry, dismissive, indifferent and incompetent - without a drop of empathy for a traveler earring on a two day journey. Only a government sponsored employee could get away with this egregious deportment. I kept quiet - dodging the continuous barrage of daggers from these angry “ladies”. My only regret was that I didn’t video these proceedings - but knew these women would make sure I never got to my destination. As a medical doctor, I am baffled at this hostility. Eventually, a male supervisor was summoned to this fiasco - from his non-verbals, he was frustrated, but assuaged the employees. Was it necessary? I will not follow through with a repeat. Next time, Air France.
airlines reviews