I live in Dallas but stay at the Sheraton Dallas once a year for the Black Tie Dinner event. I booked a suite months ago as I was going to be hosting a preparty with drinks and snacks for my friend before the event. Arriving at the hotel was very slow. The valet line was extremely long. I don't think the hotel staffed enough valet people. The front desk check in moved slowly. There were about 5 people checking in a long line of people. The front desk agent advised me my room was unavailable (I did not arrive early or request early check in). After about 15 minutes he went to personally check on a room. He had already processed my credit card but held onto my ID (I thought this was strange). The agent that was next to my spot advised me that my room was ready and she gave me the keys but wasn't sure why the other agent took my ID. She said it would be sent up to the room. Once I got to the room it was hot (AC was set on 65). When the bellman brought my bags the door came slightly off the hinges and was then difficult to close. The tv remote did not work, toilet did not flush properly and the room was not that clean. As I moved things around in the room it was obvious the room had not been well cleaned.
A new catch this year was a charge for ice. In the past I had called Room Service and they delivered buckets of ice for no charge. This year the charge was $10 per bucket. Complete ripoff!
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