We just returned from Chicago on business for my husband. I read the reviews prior to going and was on the look-out to see if the reviews were slanted. Upon arriving, I thought that with a "river view" and it being a Hyatt, it would have been more "up to date" than it was. The overall look was dated and could have been any lower class hotel. We were booked on the 34th floor - Suites. If our suite was as small and boring as it was, what must a regular room be like?!! The layout was "different" with the bed facing the entrance not the window. There was little room to put a suitcase for unpacking that you were constantly walking into. The bathroom had very little counter space and didn't appear to be cleaned very well each day. Water spots remained on the floor from day to day. The shower was okay with the extended shower curtain I had read about in a review. Only redeeming thing about the bathroom with the "industrial" toilet. Our view was of an appartment building and the street below. Nothing special - like I said - not my idea of a suite.
The colors in the room were not my favorite either. However, when we turned off the lights and were in bed, the bed was by far one of the most comfortable I have had. Six generous pillows across the back was great too. If that was all you were going for, then you wouldn't mind any of the other negative things about this supposed four star hotel. How did it get that rating?? The breakfast buffet was less than fair. I left most of the food and pushed away from the table cutting my losses. The bill for that experience was $19 plus tax and tip. Staff overall was friendly. No problems there.
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