Pros: beautiful decor, good location, Got to raid $10 worth of mini bar(equal to small water & bag of M&Ms)
Cons:
Went for a wedding that took place in hotel. We ended up bringing our 5 month old baby when childcare plans fell through. Called in advance to ask for the "complimentary crib/playard" with our reservation - horrible customer service. Not only rude, was told that our king room could only fit 2 people and we would have to pay extra to upgrade to a king premium or king suite. Are you kidding me? For a pint-sized infant? She could sleep in our bed if necessary. We ended up bringing a bassinet on our flight and when we arrived, the room could have definitely fit a playard if not a crib.
As well, our wedding hosts had the hotel leave chocolates and food vouchers in each room. When we didn't receive ours and asked about it, they never kept records of who's rooms received these gifts and no attempts were made to replace the missing vouchers.
One of the elevators broke for the entire stay. The other broke for one day. Having only one elevator servicing 19 floors is pretty unfortunate; especially since they fit only 7-8 people without invading personal space.
We called front desk to have a toiletry item sent up to the room (there was an impressive list of "if you forgot it, we've got it"). The end result was less than impressive. After 20 mins of waiting, we figured not only did we forget it, but so did they. After that, we decided to go downstairs ourselves to request "a spoon for ice cream" and were given a fork and knife wrapped in linen. After waiting 15 mins for the only functional elevator from the 19th floor, I decided it was not worth the trip a second time and ate ice cream with the fork instead.
Agree with previous reviews that walls are paper-thin. Friend was able to repeat exact conversation the next morning from room next door.
Parking Tip: Forgo the $$, drive 100 meters past hotel and Wells St intersection. Open lot on your right is $14 a night on the weekend. Just be smart about having valuables in plain sight - you're downtown.
All in all, cons outweigh pros. Would only go back if another wedding took place in hotel again.
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