Crooks!
Following many years with Virgin haggling each time the set contract came to an end, I recently called one of their team with the intention of leaving due to the end of another 18 month contract. I was offered a cheaper package but still more than i wanted to pay so informed that i wanted to cancel. I was informed that due to being out of contract I could cancel straight awat with no charge. I advised the agent that I didnt want to do that as i would have no internet so wanted to give notice. I was informed that was not necessary as can just call up and cancel ar anytime. This is where I would advise anyone whenever contacting virgin or other companies to try and use a chat as then have a record of what has been said. After finding another provider and getting set up with new internet I contacted Virgin again. This was via chat as was advised there was a considerable waiting time when tried to call. I explained the situation and after much to and froing with them offering me deals they finally got the message that I was leaving. I was then informed that I would need to give 30 days notice on the account. I explained that was not what I was told before and that i had mentioned giving notice on the fist call. I asked if someone could listen to the call as it stated that all calls are recorded for training purposes but was told that was not possible. I feel I have been misinformed although can't prove anything as was a call and a way of virgin getting a further months money from me (£100). I wont be having anything more to do with Virgin but just wanted to try and make sure others aren't caught out like myself with Virgin or any other company. As I say if you can use chat then at least you have a record which is a lesson learnt.
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