The food in the SkyLounge at Schipol Airport was excellent. My wife was sick during the flight and the initial care was truly ugly. But, eventually, the purser came to my wife and offered genuine help, care and support. She was wonderful. I wish I knew her name because she was so special. My traveling companion uses a wheelchair. KLM said they would assist us from the Lounge to the airplane and, when we arrived at IAD, from the airplane through customs to the baggage area. Sadly, the assistance did not come. I had to somehow make my way with carry-on luggage while pushing the wheelchair. I am over 80 years old and getting wheelchair assistance was exactly why we purchased business-class tickets. When we got to the gate at Schipol, the attendants did assist us getting onto the plane. On arrival at IAD, however, we - and the other wheelchair passengers, were told to wait in the aircraft until our wheelchairs came to the door of the plane. This took close to an hour! There were not enough assistants to push all the wheelchairs. So, we were all left sitting at the gate for the plane with the passengers who were getting ready to board the plane staring at us. Finally, as a group, we told the few attendants who were assigned to us that we should proceed. We asked the assistants to help the weakest and those of us who were stronger, slowly proceeded to customs. When we got to customs, there was a separate line for wheelchairs. This line was shorter and moved more quickly than the line for able-bodied passengers. Unfortunately, our wheelchair assistants left us saying they had to go to assist other handicapped people. We all helped each other to the customs inspectors. I realize KLM is not responsible for the wheelchair assistance at IAD but they did leave us standing unattended having deposited us off the plane in plain view of the next group of passengers who were waiting to board the plane for the flight back to Amsterdam. The crew members said they were off to their hotel. The food was so disappointing. For the main meal (in business), we got stuffed shells as an appetizer. The main course selection that I made was braised beef. I was so turned off, I don't remember the dessert.
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