I was a passenger on a flight OS 0392 (Barcelona - Vienna) and I had a ticket that included a connecting flight to Sarajevo (OS 0757). The flights were booked together in one single ticket. The take-off of the flight from Barcelona was delayed, and we got late to our transfer flight from Vienna to Sarajevo which was scheduled at 12:55 pm, together with the other 7 passengers. During the flight, we were told to go to gate G36 as quickly as possible so I ran first because I have the EU passport so I can tell them to wait for my colleagues who have non EU passport. I arrived first, and there was 7 minutes until the take off, but we were denied boarding even though there would be enough time for us to enter the plane. We were told to go to G4 to get our flight rebooked and it was rebooked to all of us. I noticed that for the other transfer flights, the staff from Vienna airport were waiting for the passengers and directed them to the gate. I don't know and can't understand why that wasn't a case for us, because that would help us to make it on time. The passengers of different flights should have the same conditions so they can enjoy the same rights. According to EU REGULATION EC 261 I have the right to claim a compensation of 250 euros and I will definitely ask for that. In addition, 10 euros isn't enough for a daily meal and a drink at Vienna airport because of the high prices. Also, when I picked my suitcase at Sarajevo Airport, a wheel was missing and since I didn't report it at the airport, they refused to give me any kind of reimbursement.
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