Would just like to let people know about this hotel, I have stayed in a number of hotels in NYC but must say the service at this one has been the best so far. I believe a measure of a good hotel in part is how they react when something goes wrong, and in this instance they reacted with the upmost professionalism and service. We had an issue with the use of a dollar travel card which was used on arrival and swiped for any incidentals. Not to bore people with the detail, the Hotel and in particular Kenza Sebti, Director of Front Office offered and made every effort to over come the issue, and even now back in the UK they are still offering support, EXCELLENT SERVICE.
Overall, Rooms Good clean, staff friendly, location very good,
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