Flew back to AKL from SIN and after the flight up with Air NZ we were looking forward to comparing the service back with Singapore Airlines. We were in a B777-300ER which with Singapore's service has the cattle class seats configured in 3-3-3 meaning you have slight wider seats and better aisle room that some airlines which fly the B777 with the 3-4-3 configuration.
Seats were comfortable and the in-flight entertainment system excellent. Seat recline was too much - the guy on the aisle seat across from me had a real issue with comfort as he was a big fella and had another big guy in front of him who reclined his seat full back, giving my neighbour virtually no personal space. That's probably as much to do with passenger flying etiquette as anything else, but a more restricted seat recline would certainly have helped.
Staff service couldn't be faulted, Meals were OK - So much nicer they at least have you eating with stainless steel utensils, and not the plastic knives and forks used locally - so much better environmentally,
We had a substantial tail wind coming back which was great given we had a tight transit time in Auckland. Much of this time saving was used up however as it took well over 15 minutes from stopping at the terminal to actually leaving the aircraft, as they let the higher paying passengers off first before the many in the back of the aircraft.
It was pretty good service but I still rate their SilkAir regional brand as a better airline.
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