I have now attempted to send back 4 Virgin WiFi routers on 4 seperate occasions and each time no one has turned up to collect as was agreed and communicated. I have been on hold for a total of 3 hours and 21 minutes to try and speak to someone, over 3 different phone calls. I have asked for a 'jiffy bag' (other bags are available), to be able to return them myself, to which I was told they would be sent out immediately. Nothing has ever arrived! And guess what? I've now been charged £40 x 4 for 'not returning the equipment!' Ooh, the liberty!
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