I have a mixed review for SIA. The inflight service was excellent and the staff on the both to and from Kuala Lumpur were excellent. However, the customer service in Changi is terrible. Our flight from Kuala Lumpur to Singapore was delayed by 50 minutes and SIA had changed their schedule, so we had a 10 hour stop-over at Changi. Our request for a meal vopucher or the use of a lougnge was refused. Apparently SIA no longer provides meal vouchers. This came as a bit of a shock to us as we have been flying with SIA since 2008, sans the Covid years, and they were well known for their customer service then. Not anymore.
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