Tenerife to Gatwick in February 2018, they canceled a flight, lying the all day not admitting that and keep saying the flight was just delayed. Online was clearly written cancelled, they were very saying was not true. They lied until 22.30, when the flight was cancelled! We asked if they can give us food voucher and drinks, they didn't. We asked if you could leave the airport and go to sleep paying ourselves our accommodation, they said that they were arranging accommodations for us. Of course at 1 in the morning, they said that unfortunately they couldn't find any accommodation. The day after, the flight was scheduled for 9 am, no one from Thomas Cook showed up until 12. We left again with 3 hours delay, but this time after 24 hours at the airport they gave us 10 euros vouchers for food! When we arrived in London they gave us a paper saying they apologies and they will give us a refund of £200 each, plus expenses. And we are July now, and it's since February that I am trying to speak with them, sent I don't even remember how many emails, called the customer service, wrote on Twitter - they never got back to me.
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