There are very few times that I ever panic and feel like I need something to be addressed immediately. However, yesterday (Sunday) was one of those days. While friends were visiting from out of town, we heard a noise in the walls and up inside the ceiling/attic. The culprit: Rats. \n\nI sat and called 20 different larger companies serving the Valley including Truly Nolen and Terminix. No one was answering their phones and those who did answer were trying to set appointments for Monday or Tuesday afternoon. Some people who answered just kept saying \"lady, it's Sunday!\" I knew it was Sunday... \n\nI almost gave up and turned to Yelp to try and find a local company that was \"open now\" according to the Yelp search feature. The owner, David, answered and let me know that he would be over in 20 minutes. I was worried that because this was a Sunday call he was going to charge some outrageous \"emergency call\" fee or something. But he didn't. Everything was on the up-and-up from the get go. \n\nMost repair or service companies provide a time estimate and show up 30 minutes to an hour after they say. He knocked on my door 20 minutes after I hung up the phone--that was point 1. He came in and examined the inside, did a full external inspection of my house and then crawled up into the attic. He informed me that we were going to need to put up some traps (that he provides) and also seal off areas of the house on the outside that were openings for any sort of critters to get in.\n \nDavid went to great lengths to show me exactly what was going in the traps, the labeling system he used, how to read the labels and where he was placing the traps. We also have a dog so we wanted to make sure that he wouldn't be able to get into any of the poisonous traps. David showed me exactly how the traps were set-up and reassured me that our pup wouldn't be able to break in to them. \n\nAZ Pest Squad is scheduled to come out at least 2 more times to check the traps and seal up our home. The price he gave us was extremely reasonable for all the work he was doing. I expected to pay close to $500 for all the work they were doing. Man was I over estimating!! \n\nI've never had a home service company go into so much detail with me about what they are doing. And it was all so that I could be a well informed home owner. \n \nThank you to David of AZ Pest Squad for coming out at 1:00 pm on a Sunday and taking such good care of our home.
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