Absolutely the worse company. Been a customer for 23 years. Rang them to say that I was thinking of leaving it as my bill had gone up quite a lot. Went quite some time talking to Sam one abroad who offered me a reduction of £30 on my monthly charge. I said I would think about it and call them back an hour later I called back to confirm but the new person couldn’t get anywhere near that discount. So I decided to cancel. Then I spoke to another advisor who said that I couldn’t have a reduction. After spending hours on the phone I left it called back the following day andHad to repeat the whole process again. Still not the reduction I was offered even though they had notes on the conversation confirming the price. After hours spent again I ask to speak with the manager I was so frustrated. She apologised and said the manager would call me within the hour nobody called. called again today going through the whole process again I was told I would need to upgrade my equipment. Really angry now I insisted on speaking with a manager but as usual the managers were busy and couldn’t speak with me. I was assured that they were very sorry and that someone would call me back by the end of the day. No calls received. I have now cancelled all of my services the phone and TV.
I cannot believe how Incompetent this company was totally unprofessional absolutely disgraceful customer service. I am appalled that no one would call me back. Are you ever able to speak to someone in the UK to discuss this.
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