I had a room on the 16th floor, walked in and my room looked and felt dirty. Stains on lamp shades, bathroom smelled of smoke, the chair smelled of urine, and there was a big brown/red stain right above my head on the headboard. I called to complain, and nothing was done, no room change, no cleaning. I requested a fan to get the nasty air circulating. They delievered a fan that DIDN'T EVEN WORK! I turned on the TV and it didn't work (Had to call them again), then, about 20 minutes into channel surfing my remote dies, had to call them again. I have a lovely wake up call at 6am with a hammer pounding in the room above/next to me. I call yet AGAIN to complain and they say, Sorry sir, we are remodeling! YOU ARE STILL a HOTEL where people come to SLEEP first and foremost! Do your remodeling between business hours! 9am-6pm. What the hell!?! Then we are heading up to Connecticut for meetings and want have the bell hop hold our bags. Which I am more than willing to tip for, but he demands (as per hotel policy) a $2 a bag payment for bag storage. So after spending two HORRIBLE nights at the "Grand" Hyatt for over $300 a night, I can't even have the staff look over my bags for 4 hours without being Nickled & Dimed! This was truly the worst experience I've had at a hotel in NY. I travel there often and will never stay at the "Grand" Hyatt ever again!
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