Not sure what is it about this location, but it's small, the people that work here are super unfriendly and the service here is horrible! \n\nI came here shopping with my bf's little sisters, and I wanted a volumizing mascara that would give me a fake-lash look. When I asked the woman at the counter, she looked at me as if I were crazy and had no idea what I was talking about... Then she brought me a \"mascara expert,\" who also looked at me with confusion. The awkwardness continued as she told me about 3 favorite mascaras and when I said \"great, thanks\" she stood there a little too close to me, then asked \"well uh... u don't need me to put it on for you right?\" in a somewhat condescending, rude, and supremely awkward way. I'm like... what is going on here. Sephora twilight zone. \n\nWhen I finally have the opportunity to try the mascaras on myself, another employee was standing a few feet away, watching me like a hawk. I saw her just staring at me out of the corner of my eye. I guess it's fine to watch your customers, but perhaps she could have been a little more discrete. \n\nFinally, I settled on a mascara sampler kit, but the one I was given had a broken seal. When I went to pay for my item, I asked the sales associate if I could have a new/unopened kit. She also looked at me as if she didn't know what I was talking about. When I explained that the seal was broken and showed her that, she very rudely scoffed, \"well sometimes the seals bend over.\" I kindly asked her if she would please look to see if there was another one that didn't have a broken seal. It's your job to help the customer. She looked so angry having to go and check, I almost wanted to just leave, and I really would have if the kit weren't such a great deal (that is where the 2 stars comes from). When she finally came back and I paid for the item, she refused to look at me... I paid and got out of there as quickly as I could. \n\nPlease don't spend your money at the Shadyside Sephora!
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