After staying at several W Hotels, I decided to book a stay at the W San Francisco for a vacation. My room which cost $500/ night was completely unremarkable, especially in a hotel chain that prides itself in excellence. The room was small, cramped, and in need of a complete update. The furnishings were old and heavily worn, the bathrooms were small and dated, and not nearly as pristine as shown in the pictures. I asked to be moved to a different room, and they happily moved me, but it was just as bad. The bellman told me that they were soon to start remodeling the rooms, as they have been like that for over 8 years. The service was okay, but not remarkable.
On the up side, the beds in the rooms are very comfortable, and the hotel lobby, bar and restaurant have an up-beat lively vibe.
Overall, the stay was a bit of a dissappointment, especially given my recent previous experiences at Starwood properties. I would reccomend staying at the St Regis, which is only a block away, where you are sure not be dissapointed.
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