My daughter signed up oct/nov last year.. no connection, rang numerous times to complain that she was not getting their service but were happily taking money out of her bank..each time told "it will be sorted". 14 days ago.. she was told she would be refunded within 3/5 days and someone would ring her. Today still no joy and was told this morning a manager would ring her! Now its 4pm and after another call to be told it will be refunded 3/5 days and when asked about the so called call from a manager.. the telephonist said is it necessary? Very bad customer service..
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