Cairo to Casablanca. We had a flight delayed due to plane problems which is understandable. The airline was very poor in communicating what was happening. The delay was for approximately 26 hours. The airline supplied lunch but no further meals. They tried to board us around midnight but the pilot said no as the fault had not been fixed. When we finally arrived in Casablanca they had left half the bags behind. We had to travel to the airport the next day at our own time and expense to get the bags back. We were out of pocket for accommodation due to the delay: cancelled flight. They airline after many weeks agreed to reimburse me for the accommodation. They still have not and will not respond to any emails. I have a letter signed by the airline manager in Cairo stating the flight cancellation and a copy of the email from the airline stating they will reimburse me for the accommodation. We have supplied them will all of the information they require and have keep all email correspondence.
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