I stayed at the hotel for a few days in September. The whole hotel is very cool and funky with dim lighting throughout. Unfortunately the place is simply not well managed. For example:
- my checkin at 10pm took over 30 minutes even though there was no line. The reason cited was "there's luggage in your room that we need to remove". To be fair I was offered a free cocktail at the bar, but I was traveling on business and just wanted to get to bed.
- laundry is not returned until 8pm. Not ideal if you're traveling light.
- the breakfast is substandard. I ordered eggs that came on a croissantwith breakfast potatoes. After a 25 minute wait the food arrived. The croissant was stale and the potatoes were cold (not "warm", but cold like out of the fridge). The server asked how it was and I said that it's all cold and stale. She checked with the kitchen came back and said "you're right, sorry about that. can we give you a coffee to go?"!
Overall the hotel is nice, but if you want an efficient hote for business travel then go for the Four Seasons or Westin.
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