I have been a patient for almost a year and found the office using online reviews. I later found out my colleague has been O'Sullivan's patient for several years. \nWait times: Morning appts are the best- I've never waited more that five minutes for a morning appt. Late afternoon appts on Fridays never start on time and it is common to wait 20-50 minutes for the appointment to begin. I prefer later appts so I just plan ahead and use the time to catch up on emails, watch the baby kick, and chat with my spouse. \nFront Office: Katie at the front desk is irreplaceable. I don't know her title or position, but I assume she is the manager because she incredible professional, she makes it her goal to know the patients and spouses by name, she uses the patient's time wisely when scheduling future appts, and she does everything with a smile! The other women at the front desk are never friendly and seem to be put-out when I ask a question on the phone or face to face. They answer the question, but I think they prefer to be uninterrupted. \nDoctor: Erin O'Sullivan is my prenatal doctor and Kathy is her medical assistant. Kathy is a perfect partner to O'Sullivan. She is sweet and excitable and loves hearing pregnancy updates. I enjoy our quick encounters because she is caring. O'Sullivan is awesome. She is not sweet or giggly, but that isn't her job. She is professional, dedicated, and passionate about her career. She is overtly honest with her answers and rarely sugar-coats. She supports natural childbirth and alternative birthing options and will give her professional opinion using years of experiences from the hospital and midwife/physician community meetings. She doesn't give an answer to a question in hopes that you like her answer; she provides you the response she thinks is best. I will continue to visit O'Sullivan for my annual exams and future prenatal exams because although she is not sweet, I know she is passionate and dedicated to the well being of her patients. \nUnexpected Situations: Once, I called the office at 6AM on a Saturday because I was concerned about symptoms I was experiencing. I left a message with the after-hours rep and Dr. O'Sullivan returned my call within about 30 seconds. She answered my concerns, made suggestions, and did not rush off the phone. I could tell that I woke her just because her voice was different, but she did not seem put-out at all. She has told me in the past that she chose a 24 hour career and she embraces it. \nOverall, I strongly recommend this office. Staff come and go so I don't worry about the two I've encountered who aren't customer-service oriented. Katie at the front should be your go-to person so try avoiding the others if you have questions and don't want to have a negative experience. \nKathy and Dr. O'Sullivan are great! I've also met with two nurses, Bergdale and another- once during a last minute scheduled appt (I was experiencing uncommon bleeding in second trimester and O'Sullivan was at the hospital] and once during a routine visit [I rescheduled at the last minute]. No complaints from either appt. The medical team is incredible.
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