Kuala Lumpur to Melbourne. Upgraded to flatbed only to be advised on boarding that the seats were double booked and sent back to cramped seats with no leg room. Advised I need to request them to investigate via e-form to get my monies returned. Told the investigation may take a week or so and then only if approved I will get my money back for a service they never supplied. So far its cost me $800.00 for nothing. Not sure if they will refund or not. Thought I would give them another chance this time, what a mistake that was.
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