When I called to book a San Diego vacation with your company, I went with the advise of your attendant. So I am writing this review so you may know the real dealings behind Paradise Point so more formative information can be conveyed to your clients.
The only Paradise in this place is to the owners and stock holders. There is nothing free in this place and if you do decide to eat, lounge or use there facilities it will cost-not just a fair amount but they gouge you. A smoothie at the pool restaurant is $6 served in a small cup, bike rental for one hour is $25 and to play putt-putt in their make shift little course was $10 a person. I have stayed at many resorts and I don't mind paying a reasonable amount to play but that was ridiculous for what you got.
Now let me tell you about the room, the room was very small and the bathroom was made at an angle which shortened one side. It was also connected to an adjoining room, you could hear everything that was going on in the other room-not very restful. The refrigerator barely worked and if you wanted a microwave it was an additional $25 a day. They tell you at check-in that you have this so-called passport which offers many free services compared to other resorts-its bogus. Once you check out, a hidden charge of $15 dollars is added to your bill for each day of your stay whether you used them or not. They also charge $25 dollars a day for parking which I new about but that is crap-there is parking every where available, just another means to rip you off. Now let me tell you about the service. My son and his girlfriend ordered a grill cheese and tomato soup entree from the Bare-Foot restaurant (it was a little cold outside) and it took a hour to receive their food, then instead of soup they gave him a cup of marinara sauce (spaghetti sauce). I questioned the waiter and he just blew me off like I didn't matter. The whole 5 day stay that I was there the pool was never cleaned. When I arrived, the bottom of the pool was covered with dirt and during our stay, it only got worse. Paradise Point is a big resort; however it only has 4 washing machine to accommodate hundreds of families-they are not even centrally located. they were located way on the other side of the resort and the only way to get there was by foot unless you were staying in that section.
I was in San Diego for 9 days, I stayed at the Holiday in Express and the Sheraton by the Harbor. I got way more for my money- which by the way was half the price- at both these places. Free internet, refrigator, microwave, breakfast. The sheraton even had activities for the kids to do-we loved movies every night by the pool. The food at the Sheraton was reasonably priced with good portions.
One last thing, I charged a plain coffee to my room one morning. it cost $4 and some change. When I checked out, I questioned a charge on my bill, they said some one charged $43 to my room from a coffee cart or something. They were accusing my kids of doing it. I assured them they didn't and I wanted to see the receipt. It took awhile but they found the receipt, they charged my room $43 for my regular coffee.
I have a lot more complaints but out of time :)
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