I cannot recommend Wizz Air after they refusing me a refund for broken my bag. We booked a family flight and adding an expensive 26 kg Bag. We bought the American tourister bag in Australia. They broke the bag, it wasn't not reparable but they don't give us any kind of refund. We are very sorry of this low quality service and customer service. With kids, travelling is not easy and we were in hurry with a Uber taxi at the airport and we found out only when we were out the Terminal that the bag was broken. The funny thing is that at the service desk in Venice they told us to ask for an online procedure of the PIR who helped in case of a partially refund procedure but they totally closed the claim with no possibility to replay, explain and adding information. it's weird that in person they told us that an operator would be kind and open to help but the fact this not happened.
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