We booked this hotel using our Sheraton points. My expeirnces overall when using my points has not been good. Hotels seem to treat you like a second class citizen.
My wife and I arrived early, about 10:30 am, after debarking a cruise ship. Ryan at the front desk was very nice. He explained that there were no rooms available yet, which we expected because we were early. Bags were checked for us and we sat outside on a great patio area in the sun. After about an hour and a half we went to the desk to see if they would have some kind of timeline as to when a room would be ready, just so we could plan the rest of our day. As we were standing in line, a woman at the desk checked in 2 other parties. When we got to the counter, she said, "we gaurantee a room by 3 and not before". She said it with a smile though. So, we needed to get a change of clothes from our bags and she was none to happy that we needed to get in to our bags. She said, "I'm the only one here so it will have to wait a minute".
The entire hotel looks very new. No signs of wear and tare yet. Rooms were clean, because they were so new, but found fingerprints on bathroom light switches, back of door and walls. Looked like maybe a worker's prints since they were so dirty.
They have a free bottle of water in the room, which is very nice. Brand new LG big screen televisions with a fantastic picture. AC was difficult to regulate in the room. Woke up warm a couple of times during the night. Although the rooms are very nice, we found the ceilings and walls to be very thin. You could hear people walking around upstairs and people talking next door, but they might have been just loud people to.
The night woman at the front desk was very nice and assisted us with obtaining a Towne car in the morning. However, just like the rest of Seattle, we found that no one likes to accept credit or debit cards. The car charged us an extra $3.00 to use our card. We found this with all taxi cabs and some stores as well.
In the morning, the maid knocked on our door twice between 10:00 and 11:00. Then someone knocked on our door at 11:15 but left before we could answer the door. Then a woman from the front desk, the same one we had the morning prior, called us on the phone to make sure we knew that 12:00 was checkout time. I told her yes, we are fully aware of that. Seemed as thought they really wanted us out of there. There were 4 maids in the hall of our floor. None of the said a word to us, even when we said good morning to them. They just had sour looks on their faces. It took us 3 tries (about 7 minutes) to get the elevator empty becaus cleaning staff and other staff had the elevators full each time. A staff person told us that there is a service elevator, but it is so slow that they prefer this one.........??????
The beds were rather hard and not very comfortable. We were on the second floor so we heard a lot of street noise and then landscapers in the morning.
DO NOT WALK AROUND THIS AREA AT NIGHT!! Even the locals told us this. A lot of homeless, panhandlers and genarally not nice people out at night. There is a good full size grocery store within walking distnace that was very convenient. Again, go during the day, not at night.
Upon checkout, Ryan was as nice as he was the day before. He could tell we weren't very happy with our stay, even without saying anything. He credited us back 2,000 points for our troubles, which was very nice of him. He was the best part of the hotel....outside of free coffee in the lobby in the morning :)
The hotel is within walking distance to the Space Needle, Monorail, Ducks, etc.
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