We were 17 people traveling together and at Bangkok airport we were asked to pay extra for Myanmar (4 of them) passengers because their name was entered wrong. We have travelled HK Airlines before but this wasn’t a problem then. Myanmar citizens have only one continuous name with no surname or first name and we booked their tickets by entering their name twice in both fields. At the airport we were told that this is wrong and we needed to enter Mister or Miss in the first name field and the surname field to be entered with the whole name. Nowhere does it say this as we entered the name according to our previous experience. The ground staff said she was only working there and she could not do anything but follow orders. I do think if you take on a job you are expected to fulfill your responsibility towards the job and not fill a seat! Calling the Bangkok office is of no use because they do not pick up or keep you waiting and the automatically disconnects. So there is no way to clarify booking details. We went to the Bangkok office before the flight date and they didn’t say that there was an issue with the names then. This is high unacceptable. The flight itself was uncomfortable - the planes both to Hong Kong and to Osaka were small with no personal TV.
airlines reviews