Overall satisfied but not enough to consider recommending it to any friends or staying again. We were expecting the small room sizes (and the middle range room really is small, there's nowhere to put the suitcase as the wardrobe is too small and there's no space for a stand!) and it was extremely clean. There were however quite a few niggles.
One day we arrived back to see the maids still making up the rooms at 4.30pm - ours hadn't been done and as we didn't feel like going out again we had to flick it to do not disturb and go without. This seems riddiculously late to be doing the cleaning up. Another gripe was that whilst they do provide some free wi-fi access there is no shared computer, we traveled without a wi-fi enabled device and at the other 3 places we stayed at a computer was provided for checking emails and other small things.
The TV had few channels and didn't have an inbuilt menu where you can see what's coming up in the next couple hours, I'd rarely complain about TV but again this was something we had had in our other stays. The breakfast was also amazingly limited, a small basket of pasteries to share between two, a small bowl of melon and one glass of orange juice. I realise it's rare for a hotel to offer breakfast but we expected a continental breakfast to be buffet style (one of their 2 rooms you are waited on) with the feeling you can have more than 1 serving. One day we escaped for waffles at the nearby diner just to start the day on a full stomach. Finally the bathroom had the cheapest, flimsiest shower curtain possible, so that it clung to your body and then all the water escaped into a giant puddle on the floor.
The reception staff were very mixed in their helpfulness, on one occasion we needed to do flight check in at 10.30pm and had to ask at reception for the nearest late internet café, the staff on duty very grumpily told us to take two rights and there's a place that might still be open. Luckily it was but they really didn't seem too concerned. Although when we checked out we did have a helpful lady who told us they could look after our luggage and booked us a car to the airport.
The cocktail bar was incredibly difficult to find, we had to ask at reception, which is a shame as the drinks were lovely and quite cheap ($9).The barmaid was very friendly but we definitely got the impression she wished more people knew about it.
Generally this hotel is in a good location with good transport links around NY, we just felt it was a tad overpriced. Having stayed at a lovely B&B in Brooklyn earlier in our holiday for $75 less a night with massive rooms and delightful service we would happily take the 30 minute subway ride from Brooklyn to the centre over staying in this hotel again.
hotel reviews