I came to San Francisco as a Bone Marrow Donor so I didn't have the choice of where to stay. The NMDP put me up and paid for it. The front desk staff was clueless about the situation & the process & put a hold on my personal account. It took two days to get everything figured out and was an added stress I didn't need. The manager was grudgingly helpful, not friendly helpful. The weekend day staff was friendly and helpful but the evening staff was a lot less than friendly.
The hotel was very cute & fun with its art deco decor. It was nice to have the restaurant, although the menu was very limited, burgers only for lunch or dinner. We ended up preferring the coffee house across the street for breakfast. The worst part of our stay was that our room was on 2nd floor near elevator and the staff breakroom and laundry room. We had an extended stay where we would be in the room most of the time and need lots of rest. Between the housekeeping staff's noisy chatter all day and the poor architecture of the building that allowed you to hear every sound, we did not get good rest. The courtyard style floor plan is cute but makes every sound echo and the tile floor lets you hear every suitcase wheel as they go by. Plus there was a lot of a late night crowd coming in from the baseball games & mingling in the courtyard areas. We were woken up at least three times every night and Security always seemed to be five minutes late in catching the culprits. We should have asked to move rooms but we didn't. If you stay there try to get a room in a non-traffic area if there are any. Another really inconvient thing was that (probably due to the cement walls) we had no cell service in our room and had to go outside to use our phones. The stay also would have been better if they'd had refrigerators, which they don't. It wasn't the worst place I'd ever stayed but not the best either. I guess it depends on what you're staying for if I'd recommend it or not. If you're going to be one of the loud late-nighters downtown, sure go for it. If you need peace and quiet find somewhere else.
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