My husband and I stayed at the Book Cadillac in early June. We decided to stay there as we were going to Windsor for a concert and the hotels in Windsor were much more expensive and booked up. We were excited about our stay at the Westin. We purchased the king room from Priceline for $110 including tax, great deal.
Our experience: we arrived and parked in the garage adjacent to the hotel. The (first) check in process was fairly quick and easy. We went up to our room only to discover that the room was either dirty or occupied. We didn't really investigate to determine which one it was. There was a housekeeper down the hall who didn't speak one word of english, so we had to return to the front desk to sort it out. The front desk staff apologized profusely, and gave us a suite upgrade. Since we were only staying one night it honestly didn't matter to us. After adding 30 minutes to our drive due to a fatality on the highway, running up and down the elevator to change rooms, we were starting to run out of time for our reservation at Roast. When we went to go to our new room on the 12th floor, we discovered that there was a problem with the elevators. There was a Westin staff member with a walkie-talkie, and a large number of guests congregated at the bank of elevators. The elevators were not moving up and down the floors properly, and apparently people were getting stuck inside. The staff member never said anything to people waiting for the elevator. After 10 minutes, an elevator finally arrived and we loaded up with as many that would fit. We went up one floor, and that was it. The elevator was stuck. My husband was tired and didn't feel like climbing 9 flights of stairs, so we climbed one flight of stairs and tried again. After another 5 minutes of waiting an elevator finally arrived and did take us to the 12th floor. It felt like a miracle. After this debacle we only had about 20 minutes to get ready for dinner. We were annoyed to say the least. We called down to the front desk and they said they would call Roast for us, which they did.
The rest of the stay was pretty uneventful, thankfully. Dinner at Roast was delicious and we cannot wait to go back. The hotel is lovely, and the rooms are nice, but nothing really special. Even on the 12th floor at 2 am there was still quite a bit of street noise coming through. If you are a very light sleeper I would recommend earplugs. I hope they are able to work out the kinks. I would think that things should be running smoother considering how long they have already been open. Parking was fairly inexpensive ($10). The beds were comfortable and the room was extremely clean.
This is the only hotel I've stayed at in Detroit, so I can't really compare it to others in the area. But based on some reviews I've read, it does seem like one of the best options. Despite our annoying experience, I imagine it could have been much worse. I just expected a lot more. I would still recommend it to a friend because of the quality of the room and friendliness of the staff.
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