Stayed at Hotel Contessa over Easter Weekend. First Impression was very nice. Beautiful hotel, rooms are decorated lovely and are very spacious. The bed was comfortable. The service from the staff was below average. Housekeeping did not get to our rooms until after 5:00P.M. When asked why they were so late we were told that we requested a late room cleaning. Which we did not. The front desk and the concierge were not helpful but the bell staff was extremely helpful. If it weren't for the bell staff we may still be standing in the drive trying to get directions. The hotel restaurant had a 1 hour wait and we were told room service would have a better selection and would be quicker but we soon learned room service had a 1 1/2 hour wait so we visited the local McDonald's. For such a nice hotel I was very disappointed in the service we received. I did leave a comment card and the manager did contact me hoping to correct these issues from happening in the future. So if your in the mood to take a chance stay at Hotel Contessa otherwise, stay at a chain where you know the service is consistant.
hotel reviews