This was our first visit to San Fran and we booked thsi hotel based on the reviews. It had the good and the bad. First off the lcoation was amazing and was close to getting on the cable cars, the Hollywood cafe( great place to eat) and the Wharf and Alcatraz tours, etc. The hotel has a wine reception every day with a small appetisers which is a nice touch. Now for the bad and why we rated this hotel as average. On the day of arrival we had a 5:00 a.m. flight, our room was ready at 11:00 a.m. on arrival and we went for a nap, we were woken up by hotel staff walking right inot out room, they explained that they did not know the room was ready for check-in. We let the front desk know. Then our phone kept ringing all hours of the night and day and noone was there, we reported this on Day 1 of a 3 night stay. The front desk kept saying we will talk to the engineer. Again on Day 2 we reported this and said we had a call that woke us at 2:45 a.m. Not too mention the guy puking in the next room, the walls are very thin at this hotel. Just before going to bed on the 3rd night we had the calls again and we called the front desk, they told us to unplug our phone. We ordered a movie and had left a credit card at the desk for extras, guess what we had to phone the front desk, we plugged in the phone and again the calls started, we unplugged it. Our rates on the first two night was $199.99, on Day 3, a Monday our rate went up to $339.99 plus taxes. Not once did we get offered a move, they knew we were not sleeping and there was no offer of any sort, the same answer, we will call our engineer. For paying that much at least put a bath robe on the room with more than two towels. The matress was poor with springs sticking into me. I would not stay here again, the staff did not make customer service a priority. Even upon checking out, I said we did not sleep well. the answer, sorry we will call our enginner. Well $886.00 dollars later, is too late for an engineer. This is not a 5 star service.
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