This is my second stay at this hotel. Some of the other reviews I have read are ignorant. The lobby is too large to smell of anything so I don’t know where people are getting that from except maybe they didn’t have a good time in Chicago and are blaming the hotel. Many reviewers fault the hotel because they hold conventions. I don’t see why that matters because the hotel goes above and beyond to give excellent service. You don’t expect to stay at a hotel and be the only guest they have. Every time I called from my room for something they answered the phone by greeting me by my name. The staff seemed to genuinely care about assisting guests. Every staff member I encountered was friendly and more then willing to assist.
The only reason I would not rate this stay as an excellent 5 is because I am very particular about where I stay and there were just a few very small details that prevents me from saying this stay was a perfect 5 visit.
We got a room with two double beds. The beds were very comfortable with high-end sheets, pillows, and comforters. In addition, the sheets were very clean with absolutely no hairs on it (which I do pay very close attention to.) However, they were a little bit small for two average size people. If two people are going to share a bed I would recommend getting a room with a king size bed.
It was about 40 degrees outside during our stay. Although the temperature inside the room was very comfortable it was a little too warm to sleep in the beds because there was no air circulating even though we adjusted the thermostat.
In addition, the room was slightly dusty. (It had about a few days worth of dust accumulated on the furniture.) Also, the base of the toilet around the floor was also slightly dusty and I found a bottle cap on the floor between the bed and the desk. I am extremely picky and I notice things like that.
However, the room was very nicely decorated in contemporary design and big enough to store our stuff and move around. The bathroom was beautiful with granite looking counter tops and floors. The shower/bathroom was spacious enough where you won’t feel boxed in when bathing. The shower had different speeds with excellent pressure. In addition, the hotel provided high-end toiletries, towels and a bathrobe.
The room also was very quiet making it very relaxing. I would definitely stay here a third time.
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