I missed my flight due to a confusion with the flights in the airport (Moscow SVO) - when two flights of Aeroflot were scheduled to the same destination with a difference of approx. 20 minutes, but one of them was not shown on the departure board (for some unknown reason). As a result I missed my flight arriving 5 minutes late to my gate. Other passengers were at the gate before me and still were not allowed to the flight. When I approached the customer desk in Moscow with my issue of a missed flight I still had three more connecting flights left in my round trip ticket. They informed me that the whole ticket was cancelled. It took them months to respond after and no support was provided with regard to my cancelled flights. How about the so called bonus miles program? Apparently it's not even possible to spend them in any way if you haven't reached 3000 miles. So, some of my flights with Aeroflot were not even counted in the miles account even though I travel quite often. Is there a bug not counting the miles even when you enter the frequent flyer number?
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