We just returned from our overnight stay at the Trump Tower Chicago. The hubby and I have been going a million miles in the opposite direction and really needed a luxury treat. I cashed in some of my United miles for what was originally a one night stay at the Elysian. With the buyout of that property I was informed by Preferred Hotel Groups that they replaced this with a stay at the Trump Tower. Would not have been my fist pick..the location of the Elysian along with the fireplaces & balconies for all rooms is what appealed to me. Yesterday we checked into the Trump after 3pm, the welcome & check in was all very nice with a friendly staff. One miss- hot towel welcome with 90 + degree weather they did however provide us each with a bottle of cold trump water. We were provide keys to our room and escorted to the elevator. We stayed in room 2316- and had a lovely view of...a half empty building and the roof of a parking lot. As we checked the room out (and the room is nicely appointed) we noticed clearly that these rooms are not maintained the way they should be for this property. The mirror hanging above the desk was crooked. The bathroom had used dental floss left on the shower floor-so gross! All the tables, books and lamps were dusty and this was visible to the naked eye. Trying to plan our night, we were deciding between room service or an existing reservation nearby. This is when we noticed there was no room service menu. I checked the drawers & closets and on the shelf in the closet was able to find the breakfast room service menu that housekeeping clearly did not set out (oops). I then called the front desk to request a meme and they promised to send one up right away. Flash forward 30 minutes and we are still waiting..I called down again, received an apology with a mention that they would call food services directly. Almost 60 minutes later we still have not had any follow up. I go down to the front desk to inquire (they don't keep any of this there by the way) and the reception person noted in my room profile the times I called and noted that it had been far to long. She picked up the phone to call food services and explained that I was at the front desk inquiring on the menu. This is when I was told a menu was on the way up (as I was standing there). Once I returned to the room, my husband confirmed no- it did not arrive. Almost an additional 20 minutes later- the doorbell rings with the menu. At this point we have decided to go with our dinner plans outside of the hotel. I locked our doorbell to note that we did not want to be disturbed and another 20 minutes later the phone rings to let us know that food services is outside our door...thinking how nice they must have sent up a treat to apologize. Surprise- no treat! There was another person waiting to deliver the same menu. Clearly not a big deal..but we did not want to be bothered and it appears that they have some communication issues. Another 20 minutes goes by and the phone rings again, this time food services wants to ensure we have the menu. I replied that yes, the last delivery would have made menu delivery #2 and she laughed. No offense, but not the appropriate way to respond in my opinion. I did let her know that we did not want to be disturbed and that while I appreciated the follow up, if they could kindly not call again. The hotel bed comfy, the noise level non-existent. This morning taking a shower and when I went to open the shower cap box- it was empty..REALLY?? I then noticed that the sewing kit box appears to be manhandled and used. To be honest it made me wonder if someone had used this and thrown out the box..then someone retrieved it from the trash and refilled the contents. So, what I will say is that this establishment was clearly NOT up to snuff with the competition. Small trivial details to some...but whenI think about all those United miles I used for this stay..I really felt like I got the the very short end of the stick. Many other hotels in the Chicago area that strive to deliver consistent results for their guests experience. Sorry Mr. Trump- we will not be back.
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