My husband and I booked a room to celebrate our 33rd anniversary. We got a great rate via AAA, so no complaints there. The hotel was spotless, elegant, and staff was all very friendly and professional. My only complaint has to do with noise. The hotel wasn't very full--and we got a high floor as requested--but the room we were given was at the end of a hall in an "alcove" area where two rooms, if desired, can be combined. These rooms are very close together, and the room next to us was occupied. Our "neighbors" came in during the wee hours with some fellow revelers in tow, and turned on LOUD music and began singing along at the top of their voices. A call to the front desk got quick results--security visited our neighbors, and to their credit, the noise-makers quieted down right away. However, if they hadn't settled down, it could have been a miserable night. This problem might have been headed off in the first place with better "room placement" assigned at check-in--especially when the hotel's not full. Thoughtful room assignments should be a given at a hotel of this caliber. All in all, we were pleased with our stay. It's a beautiful hotel & we'd stay there again. Reading other recent reviews, it seems like there have been a few "kinks" to get worked out lately; hopefully they'll be addressed and rectified.
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