We (a family of four, including two kids at 1 and 3 years old) stayed in this hotel for one night before returning to the UK after a one-year stay in Cambridge, MA. As you may imagine, we had lots of luggage.
I arrived on a rainy evening, alone (while my wife was caring for the children). The doorman was busy hailing taxis for about 50 people. No other employee was in sight. I stood there with four large suitcases plus three hand-luggage pieces. After having waited for some fifteen minutes (and I am NOT exaggerating), trying to get the doorman's attention so that he could get me a bellhop, I gave up. I managed to get a trolley for the luggage and heaved the stuff inside. Which, of course, was not enough, because the reception is helpfully not on the ground floor. So the next step was to wait for the elevator (at which point some employee did join me and pulled two pieces of hand-luggage, rather ineptly so, but it looked as if this was somebody from the administrative staff).
Having finally arrived at reception, the service was very polite (yes, this contributed to getting this to two stars, instead of the one star I would otherwise have awarded). I repeated my request for a baby cot/crib, which I had already requested in writing. I was checked into a windowless (!) room which was allegedly "larger than our other two double-bed rooms" (which is quite astonishing, because the two double beds only just fit into the room - except if the beds stand vertically in the other rooms). I then returned to get my wife and children. When we came back, instead of the crib I had requested, there was a roll-in bed standing (vertically) in the room. Which was not only contrary to my request, but also seriously weird - because there was absolutely no room to even tilt it 30 degrees, much less to put it up. What did they think - that I had a vertical-bed-in-the-room fetish? In their favour, it should be said that they managed to rectify this mistake in about half an hour after I reported it.
Room service was reasonably quick; the food was mediocre, but this is of course true of most room service food. Much of the food was burned, very salty and inedible. And before anybody responds that this comes from a charcoal grill: a charcoal grill is called that because the food is heated by charcoal, not because the food should be turned into charcoal. It should be said that some of the food was edible and that overall this was not the worst room service I have ever eaten.
I have not yet checked out, so I cannot comment on this.
So, on the plus side: EXCELLENT location (and IF we had had a room with a window, the view COULD have been nice); the rooms seem to be clean (as far as I can make out in the dim light in this windowless room); the beds were quite comfortable; the sound-proofing was quite good, we heard nothing of our neighbours or from the corridor.
On the negative side: No bell-hop service at the entrance, which, considering that the reception is on the second floor, is an annoyance even if you are not as packed-up as I was; windowless room that would be great as an inner chamber in a tomb for a Pharao, or perhaps for solitary confinement; non-responsiveness to requests (see above: crib...; also, I had actually asked for a room with a view if possible).
Overall, if you are looking for no more than a clean place to hole up in as a starting point for visiting Boston, this may be a good place (although, if that is all you need, you could probably find cheaper places). And I am astonished that a Marriott hotel would only aspire to being a place that is good to get out of. I will certainly not return to this particular hotel, and the brand Marriott - with which I have had some quite good experiences up to now - has suffered in the process as well.
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