What a WEIRD stay this was...\n\nStart off with a \"pyramid deluxe king\" room...what was deluxe about it? The mold and mildew on the window curtains and valance, I suppose. My throat started to hurt immediately--psychosomatic? Yes, but had we stayed an entire night in that musty dungeon, we would have literally been inhaling far too many toxic fumes and mold spores--yes, even for two smokers.\n\nHaving waited 30 minutes in the line to check-in (this at 3:00 pm, THE check-in time, with only one person behind the 15-yard long counter), then walked with our bags across the entire casino to get to the specified elevator for the area we were to stay in, then walking about half as far down the hall to our room, all we were looking forward to was a clean room (and perhaps a bottle of champagne). So imagine our surprise, ahem, disgust, when we entered our room. The wallpaper was peeling off the walls, the room was muggy and probably about 80 degrees or so--with the aircon on high--the bedspreads were dingy and aged; there was no minibar or mini fridge; so on...THEN we noticed the still-wet mildew stains on the window curtains and valance. Then noticed the mold...wow, this was unacceptable. I'm not one of the overly-picky bitches of the world, but when it comes to the service industry, I expect and demand to be treated accordingly to my money spent, and simply for being a patron.\n\nI telephoned the front desk with my complaint, and made it absolutely clear that the room was in deplorable condition. I was advised to return to the front desk to discuss the matter with the proper managerial staff. No problem, really, other than the retracing of steps all the way back to the counter--a walk of about 10 minutes, literally. After being redirected from one desk to another, a floor manager approached me and escorted me to the proper location and person to speak with. In less than five minutes, the front desk manager apologized for the condition of the room, upgraded us to a deluxe tower king suite, and waved all fees for upgrading--hell if I was about to pay a CENT for an upgrade! \n\nSo, not all was lost in the first evening at the Luxor. Our new room was beautiful, with a great view and much, MUCH more luxurious digs. We even got the special secret-back-way tour/short-cut from our previous room to the new one, which was pretty fun as we got the inside scoop on where celebrities stay, how they get past paparazzi, etc.\n\nThe rest of our stay at the Luxor was great. The room service was always on time and always good; the in-house bars and restaurants were impeccable. Had the first afternoon's events never occurred, I would be rating the Luxor a much higher 4 stars, probably. And after demanding improvement, the quickness with which my needs were met was commendable. However, guests should NEVER, ever, have to demand results when they are promised ahead of time. This is a reflection of a careless and sub-par management, in my opinion. But because they were quick to make up for their mistakes, I give the Luxor a bit more credit.
places reviews