Me and my husband got one of the themed rooms for our anniversary. When we got there the A/C didnt work. I had to call to twice to get someone to come and look at it. I was told the manager was going to contact me but and hour passed and she never did. I called again and I was told that she was on her way up to the room. She never showed but she did finally call me back. At this point we had spent the first 3 hours of our $600 a night room with engineers in our room. When I finally did speak to the manager she said that she was going to send the bellman to get our bags and escort us to a new upgraded room. That sounded good enough except 30 mins passes and no bellman in sight. So finally we decided to go down to the main lobby and request for the key to our new room. When we explained the story once again to the guy(Nathan) at the check in desk he was very rude. Finally they did upgrade our room, from the Moulin Rouge suite to the Texas Tycoon suite. Not exactly the most romantic room and out of all decor I cant stand Texas style!! I guess that was just the icing on the cake. We never received a follow up call from the manager(Ingrid) to see if we were happy with our new room. Anyway me and my husband made that best of what he had left of our anniversary but we will never stay at Hotel Zaza again. Not worth the money!! Motel 6 has better service.
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