I had a terrible experience with my trade in. I had upgraded my plan and ordered a new phone without any issues. Also arranged to trade in my old phone. It was supposed to be very easy process where I either drop my phone at their shop or use the prepaid package provided by Vodafone. First i was told by the shop that actually can't leave the phone there, then I received a wrong package and at that point the deadline was approaching. I got sent another package post the deadline and assured that this won't be an issue as it was their mistake. I returned my phone back with the second package to only received it back a week later in my house without any explanation or note. After another 3 hours on the phone it turned out the team has done another mistake when returning my phone and i was asked to do a second trade-in and was sent a 3rd package. I sent my phone again and now it has been more than 3 weeks and i haven't heard anything back. I contacted client service multiple times and everytime i am told about my first trade in and how it was my fault that it wasn't received on time. They keep leaving notes about the issue but everytime i contact client service i need to start all over again explaining the whole story. It looks like they have lost the phone which costs £450 and don't want to admit it and trying to blame me for the mess. Services is very polite, and every single person assures me this will be sorted but 3 months later and more than 10 hours spent on the phone and more over chat nothing has been resolved. In the meantime the price of my old phone is keep going down and not even mentioning the frustration and time lost over such a simple thing. I wouldn't recommend Vodafone and would def change my provider as soon as my contract expires. Do not do a trade in with them at any cost!!!
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