SG 953 on 19/5/2022 Delhi Terminal 1 to Shirdi International Terminal. The flight was scheduled to land at Shirdi at 4.50pm. Instead, the flight landed at Mumbai at 5.30pm. Announcement was made just before landing at Mumbai. Reason given was storm at Shirdi when actually there was no storm and 3 different flights from Chennai, Tirupati and Vizag (including one ATR) landed around the same time. This was confirmed from local authority at Shirdi. Passengers were in the aircraft for more than 3 hours in Mumbai, during this period there were only 2 announcements, 1st announcement after 1 hour of landing in Mumbai that flight will be taken to Nashik as it could not land in Shirdi after dark. 2nd announcement after 3.5 hours was that passengers were given 3 options: Option 1: stay at Mumbai for the night and go to Shirdi next day. Option 2: Go to Shirdi by bus. Option 3: Go back to Delhi and fly to Shirdi next day. There was utter confusion and no clarity. Passengers lost their patience and naturally got furious. We were deboarded in Mumbai airport around 9.00pm. It took one hour to collect the checked-in luggage as different ground crew announced different conveyor belt Nos (No 1,4,14 and finally 13). Ground staff signed and put stamp on the boarding pass of the passengers after writing full refund of the to ticket charges. On requesting for refund through mail, SpiceJet authorities refuse to refund citing the reason for rescheduling of flight (mail from SpiceJet attached). This is totally misleading information and mismanagement by SpiceJet treating their customers as fools and commodity. SMS/Mail from SpiceJet was about cancellation of the flight which was not correct. The loss of time, mental stress, fatigue and poor communication and misinformation by the Pilot can not be compensated in terms of money. I had already blacklisted SpiceJet earlier because of their poor service.. No wonder SpiceJet is on the verge of collapse and shutting down looking at their quality of staff, meals, aircraft and service. A complete failure of structure, process and outcome indicators.
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