We got an excellent deal staying at the Hard Rock which is why we ended up here. It has a very good location (heart of downtown, right across from Millenium Park) which made it easy to get around without having to take a cab everywhere. We were on the 12th floor and had a river view, which was cool. Thats about where the niceness ended. The room was very dark and "industrial." If this is supposed to be a 4-star hotel I am very suprised. The staff was rude when we told them our room was dirty (previously, someone in our shower must have had a bloody nose, there were blood and boogers all over the shower curtain) and the ammenities were "ok" at best. All that tigerwood they boast about in their website was nothing more than an obvious plastic veneer over partcle board. Our dresser/desk/minibar had gauges all over it. Very tacky. If we had paid full price, I would have been very upset. Maybe the better rooms are better quality and the staff is friendlier. My advice: dont be fooled into thinking youre getting a 4-star at a 2-star price if you find such a deal, you are only getting 2-star quality and service. If youre fine with that, great! Otherwise, stay at the Hilton or Hotel Blake, much nicer and you can find great deals.
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