I love their burgers and food BUT service is horrible every time. The place had a lot of tables open and no line and they wouldn't seat us until our full party was there. 4 out of six of us there and kept quoting us that entire party had to be there because it was \"policy\". I tried to tell the manager on duty that they were missing out on making $ on not letting us seat because we would order drinks but she kept saying it was their policy. I stated it was about customer service on my part. \n\nI don't know if I made the manager mad that this was on purpose, but all of us that ordered a medium burger received well done and 2 in our party that ordered well done got medium? I asked for manager and she took care of part of the order off the Bill. I love that place but hesitant to return because the manager did not handle our requests in a professional and customer service manner from the beginning. I was embarrassed about how much I bragged how great their burgers were. Btw I asked for my burger to be wagyu and it didn't taste like It was. Maybe because it was over cooked?
places reviews