Arrived when outside temp was hot. called to ask how to turn on air and was informed "we don't have air conditioning". No where was this posted. You could not open the window because the druggies and homeless were so loud the noise was as bad as the heat. We left and when we got back there was some strange, awful, brown stuff in front of the front hotel door. To give you an idea how bad this was, I could not get refunded any portion of my money because I had booked through a third party that required a 48 hour cancellation notice and I still chose to spend an additional $600 at another hotel for my 3 night stay. The only good thing was the staff was very, very nice. Oh, and also the bedding was stained. For the money I spent on hotel lodging for this awful place and the very nice hotel at Fisherman's Wharf, I could have stayed at a 4 star.
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