My mom and I stayed at this Hilton on Wednesday night in August after shopping in San Marcos. We stayed in a king room on the 4th floor. There are rooms on floors 0-5. On the zero level you have housekeeping’s laundry facilities and a door that leads to the outdoors. I found the hallways and elevator to be warm. The hallway carpets do need to be shampooed. I did receive the feeling that this hotel is short staff and saving on electricity. They need to assign staff to sweep the lobby area multiple times a day. Just like in a restaurant. The hotel pictures imply large pools and 1 adult pool. We went to the pools at 7pm and all were packed of kids. We did not see a sign on the adult pool. All of the pools are the size of an average home pool. The lagoon pool was dangerously cloudy. You could only see the first step into the pool. I was also disappointed with the fact that there were no ledges on which to sit inside the pool. The grounds are small and homes border the hotel. I feel the pool view is not worth the extra money! The staff started setting up the “movie” around 7:40. I asked what they were showing and I was informed several times that they show a movie for “the kids”. When we came back later in the evening we found a lot of families attempting to watch the movie How to Train a Dragon. The volume on the movie was very low. Why did they not attach speakers? I have seen better setups at other Hilton hotels. I did find the staff to be nice and helpful. If you wish to receive assistance here bring smiles and patience.
Our room was sufficient. We did hear kids in the hall up till evening. We received all the normal hotel amenities. The king room had down pillows and due to allergies we had to have them removed. Housekeeping came within five minutes. I do like that the property is not off a major road. I do not wish to stay here again unless the pools are maintained.
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