I have spent hours trying to get the correct tariff/agreed package price applied to my account and this has (I believe) now been applied to the account. Appointments agreed and unattended, promises made and not kept - it’s not been good. On and off, ever since I went with Virgin for the first time, I have been trying to get a pair of extenders as the speed of the WiFi is good but it doesn’t cover the whole house. I still haven’t got them. The latest explanation I was given as to why this wasn’t possible is that I had to wait until the new tariff had been applied before I could get them although I fail to see how the two things are linked. Would it be possible to get this done?
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