The property is new and nice - rooms are large and well decorated, bathroom design is excellent.
Beds and linen are sub-par.
The service is, in my opinion, poor. The ability to deal with customers' requests with finesse leaving the customer satisfied distinguishes a high-class property from a run-of-the-mill tourist hotel. I felt that Intercontinental lacked the finesse whatsoever.
Judge yourself - the front desk wasn't able to fulfill our (advance) request for a queen or king bed room; the front desk manager told us that if we booked the room directly (I booked the room through Expedia) then they would honour the requested room preference. Regardless the relationship between the hotel and Expedia (I'll follow up with Expedia if I have time), we arrived at 9am, get into the room at 3pm, and the front desk made no effort to accommodate our preferences.
I called the room service and asked if they could lend me scissors - they said that they didn't have any scissors. I was speechless.
The morning newspaper advertised on the hotel website never arrived.
My conclusion - if you're lucky and don't need any assistance, Intercontinental is an OK place to stay (provided that you can get a good deal). Don't expect 4-5 star service and if you pay, for one reason or another, full price for the room then you'll be better off elsewhere.
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