I suppose my only real grip about the hotel (which was not the hotel's fault) is that we paid way too much for it. We stayed during Chicago Marathon weekend and we booked through Hotwire.
We stayed in the tower which did have a nice view but was probably a bit smaller than rooms in the main building. There was room to swing a cat but it would have had been a pretty small cat. For example, our room had an iron and ironing board but I'm not entirely sure that there was room to set up the ironing board. On the other hand, there were several panels of windows with good views, including part of Millenium Park.
The room was generally quiet but I think we faced the Hard Rock Hotel so on Saturday night we heard music until the wee hours. The location was good though, just across the bridge from the Magnificant Mile, close to subway and bus lines. It was great having free internet and printing access. We had little interaction with the staff but they seemed friendly and nice. I wouldn't really recommend the Italian restaurant in the lobby, hoever, unless you just wanted a quick bite. There are better places for alot less.
If I had stayed there for business, I think I would have rated the hotel higher. It really is pretty ideal for the business road warrior with queen bed, lots of outlets, and desk. For a weekend get away kind of place, I wouldn't recommend it. It just lacked any ambiance, had a small room, and a smaller shower only bathroom. It was ok just not great.
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