I just returned from the Intercontinental Barclay in New York City, where I reserved two rooms, each for a 5 night stay. Got a great rate on Priceline during a week when rates in the city were quite high.
Despite my having emailed & phoned (twice) the hotel with several requests including one room having two beds, as well as requesting early check-in and alerting the hotel that one room would be celebrating a special occasion the hotel had no record of my requests at check-in.
No acknowledgement was ever made of my alerting the hotel to the special occasion being celebrated in one of my rooms.
I phoned the concierge to request assistance with a bus schedule. My call was never returned.
The final two nights, neither room received turn down service.
I emailed guest relations to provide this feedback and listed the above and they did not reply or acknowledge receipt of my feedback.
The hotel was comfortable and other than the poor service a good choice for a stay in New York.
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