If you're planning on staying in downtown Indianapolis then pick a different hotel. This Embassy Suites is very sub-par. We've stayed at several Embassy Suites, and even Hampton Inns that are MUCH better than this one. The front desk staff was truly unhelpful. They could not answer any questions we had and seemed annoyed that we were asking. My wife and I came for a 2 night getaway and found the hot tubs that we were looking forward to using both empty and unusable. We asked at the front desk about them and the woman mumbled something about them being worked on. The next morning they were still empty and we found out they've been waiting on a part and won't be open anytime soon. As a Gold level Hilton Honors member we get a few perks but the front desk could not answer any of our questions about that.
The room, which is a suite, was nicely decorated but not real clean. There was an empty glass on the window sill and a cap from shampoo still in the shower. The hotel lobby and breakfast areas were also not very clean. Lots of dirt in the corners, sticky salt and pepper shakers, etc.
We were extremely disappointed in the managers reception that is a standard part of Embassy Suites. It was pretzels, chips and salsa and a veggie tray. At other Embassy suites we've had all that plus hot entrees like meatballs, wings, stuffed mushrooms, etc. Not here though.
The breakfast was OK but laid out very poorly. You can get a omelet made to order but it is in the same window as the serve yourself bacon, sausage, scrambled eggs and potatoes area so if two people were waiting on omelets then everyone else in line had to wait even if they wanted to serve themselves and move on. Silverware, cups, syrup, bowls, etc. were all spread out over the area so you had to hunt for each piece and zig zag around making the flow even worse. The oatmeal which I was looking forward to having had it's lid open and had formed a nice hard crust on top from it drying out. Once you got past the crust the oatmeal was thicker than plaster. I passed.
The hotel is connected to Circle Center shopping mall. We had some questions about restaurants in the mall or surrounding areas and my wife wanted to know about the Broad Ripple area she had heard about. We could not find a concierge so we asked the front desk staff and again they were unable to help us.
One of our perks by being gold members was free internet access but when the bill showed up it had the charges on there so I had to go back to the desk to get that removed. The internet access is really bad. I am a techy and I could not get it to work so I finally called the help number which is not in the hotel. They were able to solve my problem. You can either register with your last name and room number or your Hilton Honors number, pin and room number. I was trying the latter and it would not connect. That portion of the service isn't working anymore so you have to use last name and room number. So why do they still give you a choice?? The worst part of their internet service is that they spoof any internet searches you do and present you with results that look right but redirect you to various risky sales sites for antivirus tools, vitamins, and other shopping sites. This was using a google search toolbar and also going first to the Google site and issuing a search. Be very careful using searches!!
The room was extremely hot and you cannot cool it down during the winter months other than by opening the window. Being on the 17th floor the high winds made the window open and close violently making a ton of noise so we tried to prop it open with a magazine but it still sucked shut and blew open, just not as loudly. It cooled down some but we could not leave it like that to sleep so we had to deal with the hot room all night. We had the heat turned completely off and were still too warm.
I now wish I had booked a Hampton Inn. I was wanting to make this a nice getaway for my wife but Embassy Suites put a damper on that. There are several other hotels in the area and I would suggest you try them instead.
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