The W Hotel on Lexington is in a very central location of New York City. The staff is friendly, attentive and helpful. The hotel has some major flaws, especially in relation to the price tag. The first thing you cannot help but notice is the constant loud lobby techno music. It makes it difficult to carry on a conversation. Very annoying. The Dj at night plays the same techno music at almost the same volume level. We could not catch a break. The rooms are small with small closets and drawer space. The bathroom has a serious mildew issue and never seemed sparkly clean. The carpet was torn and old and the room furnace was very dusty and pretty inefficient. The sheets are even scratchy.They work very hard at the small details (robes in the room, spa soaps) but forget to look at the big picture. The restaurant food and coffee is mediocre and pretty expensive. I would recommend this hotel for the location and awesome staff but if you are looking for cleanliness, views, great food, relaxing atmosphere this is not the place.
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