Terrible customer services and company. Their website never works and I’ve just been told I’m being charged £249 for a cracked screen on a rental phone I returned, the excess on the insurance was £75, unfortunately they sent me two emails to tell me I had to claim insurance which went straight to sp as do all of their emails as they send so much garbage. Despite having my phone number I received no other contact to inform me of this. I have asked for an estimate of this cost be provided, they said they can’t provide it? So they just make up an amount with nothing to back it up and expect customers to pay it no questions asked! I would never rent or buy from musicmagpie again. I’ve had many issues over the years but have continued to go back and try again due to their prices but it’s not worth it! What you save on device costs they claw back from you somewhere along the way, legally or not? Who knows. But I don’t think so
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