I received terrible service from Carphone Warehouse over the phone, not only was I mis-informed about a 'price match offer', the agent also decided to refund my original order and suggested I go elsewhere to get the better deal. I then called again, only to find out they COULD infact match the price, however this meant I had to go through another credit check and wait 14 days to receive my refund in the post! I asked the agent why did they send the money in the post, is it not 2019 couldn't you have refunded on to my card? They said they don't know why it was refunded by cheque by the previous agent as it should have been done onto my card.
Overall poor communication between the internal teams and mis-informed communication. Oh and my order is also 7 days delayed!
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