I was waffling on giving this place a poor or average....perhaps after I give my review you'll understand why.
Just to give you some perspective about me, over the years I've stayed at many of the Morgan Group's properties; The Hudson as well as the Paramount. I always loved the sexy modern design of both the Hudson and the Paramount and I had been dying to stay at the Morgans hotel ever since I first discovered it's restaurant Asia de Cuba. (I've been several times)
For those of you who have never been to Asia de Cuba it was a sexy little joint with beautiful people, great drinks, and great food. I booked the room at this hotel in hopes I'd have a drink or two in the bar and perhaps a meal at Asia De Cuba. Imagine my shock upon arriving when I found they had permanently shut down Asia de Cuba!
As much as that saddened me that is not the main reason I gave the hotel a low rating.
I had booked the hotel through the travel site Splendia which I found through Trip Advisor. They gave me a great deal and also promised me a $25 food and drink credit when I checked in. When I checked in the fellow at the front desk (Mr. Petrocelli I believe) said there was no record of this credit. I tried to politely say that I indeed did have a credit but he seemed unconvinced. I then offered to email him my booking email so he could have proof that I was indeed owed this credit. Why I should have to do this is beyond me, but he seemed bewildered by my assertion and I felt he thought I was trying to Jedi mind trick him into something; in the end it was just easier for me to send it to him as I felt it would settle any doubts he had. I went upstairs paid for the internet and emailed Mr. Petrocelli the booking email from Splendia.
While I was in the room I noticed that the mini bar did not have any of the drinks that were listed on the mini bar menu. I called down stairs and Mr. Petrocelli answered the phone. I asked him if he had received my email and told him about the lack of beer and other alcohol drinks in the mini bar. Mr. Petrocelli said he would have to talk to his manager regarding the credit and stammered something about the person who was in charge of restocking the mini bar not being there. This is when I started getting annoyed; how hard is it to send somebody up to my room, take note of what I was missing, and then restock the mini bar. It is not like I could go down to Asia de Cuba and get a drink seeing as it was closed....it is called going the extra mile, and clearly they could not be troubled.
My next annoyance came when I put the privacy sign on my door because I planned to sleep in late. In most hotels if you don't want maid service you put the do not disturb sign on the door and that is that. In this hotel the house cleaning service calls and wakes you up to let you know that you need to let them know if you don't want maid service.
Getting woken up by house cleaning wasn't the only thing that woke me up. Some how the shades that cover the windows block very little sun light; the shade was so very thin it was like the sun was a great big spotlight in the room. (Ugh)
I've been very negative thus far but to be fair there were a couple of positive things; they had upgraded me to a standard room, the manager had left me a nice form letter and gave me a cupcake and bottle of Fiji Water. I also liked the toiletries, the minimalist design of the lamps in the room, and the maids did clean my room very late in the day. (They did call and wake me up so I felt obliged to let them clean the room even if it was 4:30 in the afternoon)
When I made my way downstairs the following day Mr. Petrocelli was at the desk and I asked him about the food and drink credit. He stammered that he hadn't talked to his director and couldn't give me the credit. Seriously dude? After I had gone to the trouble of trying to prove it you couldn't find out or just give it to me?
The insult to injury came when I was checking out and looked at the bill.
There was the food and drink credit, unused on the bill.
That should tell you everything you need to know about this hotel.
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