We stayed at the Memphis Hilton for a weekend getaway in June 2010.
Our experience was somewhat up and down.
The ups: we were, on our request, upgraded to a suite, which was nice. The suite itself was quite nice, and on a high floor with a decent view.
The downs: the service was VERY hit or miss. Even though it was a Saturday night, and there was a wedding taking place in the hotel, they appeared to be woefully understaffed. Bellmen and valets for the car were nowhere to be found, which resulted in us being quite late to our dinner reservations across town...and this was in spite of calling the front desk TWENTY MINUTES ahead of time to request our car be brought around. Although we were never unpleasant or demanding, despite having several very annoyed moments during the weekend, the front desk staff was brusque and off-putting, and generally had an air of being put out to have to deal with guests...or with us, at any rate. We also found that the power outlets in the suite's bathroom were inoperative, and thus we were unable to use hair drier, flatiron, etc...AFTER we had showered, were unclothed, and were trying to race to get to dinner. Perhaps not a big deal to a male guest but for a woman trying to dress (quickly) for an elegant night on the town... Catastrophic! Aargh!
Room service was a bright spot. They were fast, efficient, and the breakfast was quite good.
Overall, though, definitely NOT up to the level of what one expects at a Hilton...or any mid to higher quality hotel, really.
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