Sharjah to Jaipur. Being Low cost airlines is fine, but how fair is it even ask a passenger to pay for extra weight bought at duty free, after immigration. Just before boarding. I have everything in place. Had a weight limit of 30kgs of check in. But had checkedin only 25 Kgs. Had another cabin luggage for 10kgs. Now after immigration I came to duty free. Made purchases within the applicable limits. And reached my boarding gate as I was getting late. Just before the gate. We were stopped and cabin baggage was rechecked. My duty free luggage was 6kgs & my hand luggage was within 10 Kgs. The gentleman at gate says, we will only allow 3kgs for duty free. No guidelines for this given before. We would have made purchases accordingly. According to air Arabia 10kg + 3kg (duty free), that’s all what they will allow. I had to leave my luggage behind as they won’t agree or willing to listen what I’m trying to explain. Last minute changes. Hopeless low cost carrier.
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