My great experience here started before my stay. Galen, the concierge, was extremely helpful in setting up our visit. Already impressed with the customer service before setting foot in the hotel. The lobby was cool, the wine hour was a nice bonus but the best part was that our room was a nice size and the bed was super comfy. After reading reviews about small rooms and an older hotel, I wasn't quite sure what to expect so we were pleasantly surprised. We had no noise problems and our room was very nice (bedding, desk, chair, etc.) with a very comfortable set up. LOVED the location since we were a 5-10 minute walk from everything - Ferry Building, Union Square and we even walked back from North Beach (15-20 minutes? Don't remember exactly but we the walk felt great after feeling very fat and happy from our North Beach adventures). Also, close/not crazy expensive breakfast places nearby (another plus!). Would stay here again in a heartbeat. Would love to enjoy the unique terrace.
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