My husband and I booked a trip to Paris for March 2020 that got canceled due to COVID-19. The original booking was made the year before months in advance on a credit card. By the time the trip arrived, we had paid off this card and canceled it on good terms. Once we received the email from Norwegian that our flight was canceled, we called to look into a refund or credit. Not only did it take two weeks to get someone on the phone, but by the time we did, a credit was not an option for them. We explained we used a credit card we no longer had; the customer service agent said, "We can't even confirm that was your card in the first place." She later said, " the best we can do is push out the trip as late as August." Okay, and my response was, and if COVID-19 is still blocking travel, then what? Sure enough, travel ban still in place, and I took her advice and tried re-booking it in this weird musical chairs nonsense and could not get through. Now the time has passed, and my husband and I are out almost two thousand dollars. Would it have killed them to extend a flight voucher for a later date?
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