My husband and I visited Memphis during AfricanFest. I had researched the HI and was pleased with the accommodations. The rooms are very nice and the location was great for walking in the downtown area.
I tend to agree with many of the other reviewers, the hotel staff could use some more people skills. The front staff was slow and seemed to get irritated when I asked what the hold up was. I had a mess at check-in trying to get the rate I booked from the Internet. (Luckly I had printed a copy of the info from the internet--and that helped--since the hotel'sinternet wasn't working) Overall the trip was good. We enjoyed our stay and I plan to stay again during our 2011 family reunion. Tell your staff--honey attracts bees, not vinegar.
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