This is one of the best hotels that I've stayed at.
The staff is awesome, and as I'm a more frequent visitor they recognize me the minute that I walk in. They anticipate my stay well enough to make sure that the bag I leave there is in my room before I get there, I don't even have to call for it!
From the appearance of the lobby, it is likely a bit older hotel, but they've maintained it so well that there are no problems that plague it, and the age gives it a charming quality. The HVAC is great (not like that of the other Starwood Properties in the Galleria area), and super quiet. The bathrooms are huge, and I've only had a problem once with a shower draining slowly, which was fixed the next day after I told management about it. The flat screen TV and DVD player in the room make it easier to be on the road as much as I am. There are also plenty of outlets in the room for all of the electronic gadgets we seem to bring with us nowadays.
Yes, you must valet park, which is an added cost, but for a single woman traveler, valet parking makes me feel safer. I have NEVER had to wait for my car, I call on my way out of the room, and it's there when I get to the front door (not something I've experienced everywhere).
Kudos to the staff and management for all of their hard work.
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