The ticket agent that ended up helping us gets 5 stars. BUT this airline does NOT. My boyfriend and I booked our flight through Expedia and we purposely both did it next to each other on our laptops so we would be sure to have seats next to each other. We chose our seats successfully and went on with our day. When we got to the airport and printed our boarding passes however, our seat assignments were completely separated. \n\nApparently when you book through a third party, such as Expedia, \"reserved\" is not the same as \"confirmed.\" So the seats are just requested but are subject to change. Apparently we needed to call the airline to confirm the seating arrangements after we booked on Expedia. BUT this was not mentioned whatsoever!!! It confirmed our seats on our tickets online and that was that, but low and behold surprise! Nope! \n\nThis is an idiotic rule, and if they really make you call the airline to be assured of your seat than say so! Luckily though, the ticket agent who gets 5 stars ended up getting us seats together right before we needed to board, so it worked out. Oh and they charge $25 for a checked bag--I know other airlines do that as well (not JetBlue!!!) but seriously, if they have enough money to buy out American Airlines, they have enough money to give us a free checked bag, or at least not $25 per checked bag, that's $50 added to the cost of your ticket for a roundtrip. Ridiculous.
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