I was expecting more...the little things that make a small Hotel special..The Kitano just didn't have it. I mean, if I'm paying over $700 per night, (I had 2 rooms, so it was close to $1500), how dare you charge me $2.00 per cup of INSTANT coffee in my room? Are you kidding me?
The doorman was rude and unfriendly. I had to remind him to say "Hello". The rooms were dark and lacking of any bright light in the bathroom; my wife found it difficult to apply her limited make-up (she doesn't need that much, she's naturally beautiful!).
The bathroom and rooms were in need of a thorough scrubbing...we actually found nail clippings on the coffee table and mold under the soap dish...it all felt kinda old. Also, we were curious why there was portable space heaters in the rooms. Do the rooms get cold in the winter? This is the second time we'll stay here...First and Last!
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