We were flying to my son's wedding. The visas were delayed so had to put departure back two days. Brussels airlines wanted to charge us £1400 - we could get the same trip elsewhere for £600, so asked to cancel the outward trip and retain the return trip. They started by charging us £160 for the both of us, and said they would call us back. They never did. When I called back the price went up to £450 - to keep a flight I had already paid for! I told them I had been quoted £160, but they would not budge. I refused to pay it and bought entirely new flights from another airline. The whole exchange was extremely unfriendly. I will never touch this airline again.
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