My friend and I booked the W hotel on their website to get the second night discount. We thought it was such a deal, but in the end it was more costly than anticipated. Due to technical issues with the site the first reservation didn't give him a confirmation number. So he tried to book again in the end he had 2 charges for the room. When he called the W customer service number he was promised that it was reversed. One week later it was still on his credit card. The front desk didn't seem to know how to handle the situation. In the end he is going through VISA to dispute the double charge.Also he was charged for a roll away bed which was never delivered. The front desk was able to at least take care of that charge. The suite booked was the worse I have ever stayed in while in New York. No view, you had to walk through the bedroom to get to the TINY bathroom that looked fit only for a hostel. At night the hotel takes on a night club feel. Not something we wanted to deal with after a day out . If you want to stay in a nice hotel suite go to the London NYC or another upscale hotel.
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