Not bad but not great either. I was expecting a bit more from JW Marriott. This place wasn't much different than a standard Marriott in terms of decor and service. Many parts of the hotel look dated and could use some renovating. There is no pool whereas the Marriott Marquis has a pool. The hotel exterior, entrance, and lobby is not impressive. Next time I would consider the Fairmont or Intercontinental Mark Hopkins which have that grand, impressive entrance and exterior.
The front desk could not locate our reservation even after giving them a confirmation number and after 20 minutes they just put us in a room while they located the reservation. We were supposed to be in a junior suite so after the reservation was straightened out we had to move from the regular room to the junior suite, which was really just a larger room with a slightly larger bathroom. There was a separate tub and shower but I would have preferred just the regular shower/tub combo because the shower stall was so tiny there was no room to move and no place to put toiletries, and I am a not a large person. It was not much larger than 30x30 inches. I tried to use the tub once but the hand held wand would not work properly and I didn't feel like calling for someone to fix it. The website also stated that the room had double vanities but there was only one sink and not that much counter space and definitely not any specific vanity area, so I'm not sure where that came from.
The service was a bit impersonal. For example, the valets/bellmen would open the door for us but it was usually without a word. We just came from the Marriott in Monterey and the bellmen there would always open the door and be smiling warmly, always greeting us and asking how our day/evening was and nobody at the JW did that.
I think this hotel would be fine for business or a convention but this was a leisure trip where was I hoping for something really luxurious and special and it missed the mark in that aspect.
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