What a frustrating experience! I had excellent customer service on three trips to the store. I ordered a custom piece of furniture and immediately realized it would not work for my house. I was told twice my money would be refunded, it still has not been. On multiple calls to the owner, I have been told I will be charged a fee for canceling the order. He has quoted me two different fees stating both are the store policy, but neither of these were listed on any receipts I received. I also have not received any type of refund. \n\nExtremely disappointed as the initial impressions of the store were excellent.
places reviews