I was Mis sold a package. Couple months ago I went to recontract. I agreed a deal that Was supposed to have 150mps speeds and a booster for £24 which is exactly what I had prior just more expensive, which I was fine with. Fast forward a month and I keep getting harassed with emails to return equipment. the advisor has cancelled my booster without telling me. Calling up to get this resolved I spoke to 3 different people. The first lady kept offering me the deal but with a SIM card so £29. The second time the guy said he can’t help and have me a different number to call, which was a number for BUSINESS customers. The last advisor changed my package but it was the exact same, without the booster and after being on the call with the last advisor for 2 hours they said sorry nothing we can do call our “faults team” tomorrow morning as now they are currently shut. -100 for customer service. Bb is also horrible, which is why I need the booster. STAY AWAY, STAY AWAY, STAY AWAY
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