I ordered an item for collection at my local Sainsburys through Argos’ website. I did this out of convenience and decided to pay slightly more for item, than it was available for elsewhere. I did as the website informed me that it would be ready for collection the following morning. When I turned up at lunchtime to collect the item, it hadn’t been delivered. The store agent let me know the item was available from another store, but couldn’t transfer my payment nor have the item relocated for collection the following day. So instead he had to reserve the item and refund my purchase. I had to then make a 20minutes drive to buy the item again, reserved at another store. Rather inconvenient, and ultimately creating the problem I was trying to resolve.
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