After staying at the Rhiga Royal for several years over Thanksgiving weekend, we thought it would be OK to book at it's new incarnation, The London NYC, even though we knew it would be more expensive than previously. Yikes, pretentious and not ready for prime time!
The new decor looks trendy but provides poor lighting and no comfortable place to sit--not in your room and not in the lobby, either. Our "Flat" had just one uncomfortable desk chair and nothing else. No place to unpack suitcase and no luggage rack. The connecting "Suite" had awkward sofa and weird rocking chair--plus that strange desk chair. Three flat screen TVs, though, but with really klutzy operating system. New bathroom doors are sliders that don't really close, and the bathrooms themselves have the latest look but are not particularly convenient--no tubs, showers that spray the room, and no towel bars. As mentioned by the previous reviewer, room keys only work for 24 hours; so that problem has not been solved, and no one seems to care.
Continental breakfast is $30. The new restaurant does not welcome kids; unwilling to prepare something not on the menu for our grandchild. I wonder what Gordon Ramsey would say.
Staff seemed mostly clueless and not particularly efficient. The nicest person we dealt with had been with the Rhiga Royal for 16 years. Others went through the motions, but....
So spend the money if you want, but in New York you can certainly do better.
hotel reviews