This was the worst hotel I have experienced in a long time. I was there for business and decided to stay at this property since the reviews were pretty good. The first room had bed bugs in it and the manager apologized and checked me into another room. The 2nd room had dirty bed sheets, leaking toilet, and stained carpeting. The "manager" was with me and she claimed that this was the wrong room as it was out of order????? Then we went to a third room which had holes in the wall and holes in the stained comforter, along with bed bugs stains. At this point I just had it and decided to take my business elsewhere.
I asked to speak to the manager and the young lady that was the "manager" stated she was the full time manager and she also owned the hotel along with her parents. I didn't ask for who owned the hotel, I just wanted to voice my concerns to the appropriate personnel. This manager obviously had no hotel management or any other management experience and was not well versed with customer service. With my background in business acquisitons and mergers, let me say this hotel should be condemned for not complying with health codes or the franchise regulations. How can this hotel stay open for business when they don't comply with cleanliness or hotel standards.
This hotel property is not maintained and is run down even though they claim it was built in 2009. They need to employ a real manager with experience not a novice. Horrible, don't bother staying here.
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