Finally stopped by Bachi Burger to experience everything people have raved to me about. Everything started out great - assorted pickles, oxtail chili cheese fries with a fried egg on top, truffle Parmesan sweet potato fries with pineapple ketchup. Our server seemed to be having a rough day as she messed up our order several times and forgot to bring a coffee we ordered after asking about it on 4 separate occasions. I decided to go with the Shogun Burger ($26) which is Bachi's premium burger: wagyu beef prepared medium, foie gras, unagi, Asian pear and arugala. Something didn't taste right from the beginning but our server never even came by to ask how everything was and seemed way too busy to even want to bother her despite the fact we were sitting at the bar right in front of her. About halfway through the burger I deconstructed it to find out what was wrong and I realized the beef was the issue: over cooked, dry and completely flavorless. I spoke to the manager who came to the table in a very unpleasant manner and said she would take care of it. Upon returning she informed us that she had kindly removed 10% from the entire bill which sounded great but turned out to be $7 - $7 off of a $26 dry and flavorless burger. I told her it would not suffice and she informed me that since I had eaten half of the burger, that 10% is all she could do. She offered to make a new burger for FULL PRICE and I told her that is completely inappropriate. After she went back and showed my burger to the chef who was arguing with her in plain sight which allowed me to see and hear everything he was saying, he told her to comp the burger in disgust. She brought the bill back, threw it down in front of us and walked away without saying a word. I'm not saying this is a typical day at Bachi Burger but it was absolutely disgusting behavior. The burger was just bad. The meat was flavorless and the patty was about as thick as a Burger King Whopper patty - definitely not $26 restaurant quality, especially since the other burger that was ordered was a thick and juicy correctly prepared and very flavorful patty. To top it all off, the bathroom was a complete mess with what looked like food or possibly some human excrement ground into the floor: I nearly vomited at the sight. Despite all of this, I would not expect to have the same experience again and would give the place another shot and I would recommend it to others because there are so many options on the menu.\n\nIn the end, they handled the bill correctly and comped the burger but they are completely ill prepared for handling these situations. Our server seemed so overwhelmed and busy that she was completely inattentive but was very kind and compassionate and apologized repeatedly for the quality of the food. A patron shouldn't have to argue their case for a $26 Burger - you're a restaurant, own up to your mistake and take care of it. A happy restaurant brings happy patrons who spend more and write great reviews.
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