During a recent visit to NYC we decided to splurge and book into the Trump towers after reading reviews.
When we arrived the door man was exceptional. The hotel is on the corner of a very busy street with limited area for the cab to stop so we were double parked. The door man was prompt and gathered our bags and opened the door the the lobby. Everytime we walked through the lobby doors the door man was there to greet us they were great.
We arrived at 3pm which is check in time and were advised our room wasn’t ready. Reception advised it would be 40 mins so we decided to go shopping in Soho. Given it was winter I was disappointed that we were not called for our room until 5pm with no apology from reception for the delay.
Our room was gorgeous, great size beautiful view and the bathroom was great. I loved that you could control everything from the TV remote and did not have to get out of bed to move curtains or turn lights on/off. The personalised name on the TV and Phone were a great touch that I would expect in a Trump hotel. The nespresso machine was great and welcome macaroons were lovely.
There were a few unexpected issues however for a hotel that I had great expectations for. The air con in our room was crazy noisy. I had to keep turning it off to try and sleep and then the room would be stuffy and uncomfortable. There is no shelf in the shower for your own toiletries which is annoying having to keep getting out to go to the basin and they charge for daily WIFI. In 2012 WIFI should be standard in all rooms with no charge. Even little hotels that don’t charge the exorbitant prices Trump does offer this service for free.
Overall this hotel is new, clean and great location right near the tube and shopping however I would not stay there again given their prices and my experience.
hotel reviews