Booked this hotel for a weekend getaway. Was noted the hotel lobby will be due for renovation beforehand. Thats fine. However, Once I arrived to the hotel, I realized this hotel is lack of the W feel, except the attitude. This property is situated in the edge of downtown San Diego, close to the Little Italy, but is also adjacent to the city jail so at various times of time, you'll hear sirens no matter if you are on a high floor or not. The valet staffs are rude and still trying to ask for tips because they think they deserve it for the type of service delivered? The front desk staff seems very rude and rigid. They do not follow the SPG rules so if you are a Plat member, make sure to "ASK" them for ur platinum amendities. It usually takes more than one calls to the "Whenever, Whatever" service to get things right (i.e. to fix light bulbs, to get your shoes shined). It also took them couple hours for a security to came up to quiet the neighbor down at 3am (they were playing trance music all night long, if you know what I meant), and yes, the walls are thin, very thin so you can literrally hear everything.
The swimming pool and the gym is very small. In fact I was talking to a couple over the pool and they were telling me the similiar issues that they encountered - someone just throws cig buds onto the hallway carpet! and you'll see leftover drinks inside the elevators at night too! They reported and also, it took them couple attempts to have someone come up to fix the problem. However, you should know that this hotel is W, so you will except/should tolerate the noises up to 2am.
The DJ in the lobby play nice music to make the hotel very interesting and the sands bar on the 2nd floor are also unique for this property. However, it just doesn't matches the staff's attitude very well, maybe its time for the staffs to get serious retrain. The W bed is what keeps me coming back to stay at the W and also the bliss products are also nice. However, if you want to relax, you should try different properties in SD, if you want to close to the scene, I would recommend Westin Gaslamp Quarter for better SPG treatment and better location!
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