UPDATE: Jim is a great member and very professional for helping us.
The trade-in team has been awful and seems to be unfortunately separate from the core Carphone Warehouse business (maybe contracted out), and wholely unhelpful. It is also giving a bad image of Carphone Warehouse.
Jim has managed to help a lot and honored the promotion after contacting the trade-in team. Although this resolution did take a long time to iron out (not his fault).
I think Carphone Warehouse should evaluate the partnership services with what the trade-in team provides, because it seems to be them who are getting the bulk of negative reviews. The trade in team also hung up a lot of the time and were very rude to us.
The original review is mainly aimed at the awful trade-on team.
ORIGINAL:
My brother and I have reached out to so many people, and the customer service has been atrocious to be honest. Called at least 10 times, been hung up on so many times.
No one is willing to help
It seems like they are just screening my calls and not willing to work with me on a resolution.
It is clear that the trade-in team and customer service are really poor just based off other reviews.
My brother signed up for the trade-in offer of £100 +£95 for his Galaxy S8, but received no confirmation, no email, nothing.
Enquired about it as well, and have logs where a customer advisor from Carphone Warehouse said it will take some time for the bag to arrive.
Been spending so much time over the last few days on this and am getting nowhere, best not to deal with Carphone Warehouse.
The customer service team are poor and don't seem to be able to do anything about it, despite me offering alternatives.
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