BT have no respect for loyal customers. I wasted 30 minutes on the phone trying to get help with changing my broadband and phone deal. They tried to tell me the service I wanted to switch to was unavailable in my area despite me having it on the screen in front of me. I made a complaint but then received an email 24 hours later saying they had closed it. They had not made any further contact with me or commented on the complaint. After many years with them, today I have switched to a much better deal and won't be looking back.
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