Really disappointed in 24 Hour Fitness. I've been a customer for 3-4 years and after a few experiences with some of the trainers and clientele, I've decided that leaving the club and going with another gym that is actually closer to work and home was a better option. I tried cancelling my membership on Friday at this location and was advised it would take a manager, between the hours of 8-5 to do so otherwise I could go online anytime to cancel. \n\nThis weekend, Sunday, I decided to go ahead and cancel my membership and when visiting the 'cancel membership' link on my login- it directed me to call an 866 number. 1) Don't direct me to a site when you know it's going to make me call a # 2) I called the number and sat on hold for 20+minutes with no response.\n\nI hung up to call back my Dobson 24 Hour fitness location to talk to member services. I told the young lady the issues I had - my schedule doesn't permit me to come into the location between the hours, the site doesn't allow for cancellation and the number has had me on hold for 20+ minutes- Why couldn't I cancel my membership without a manager when I've clearly signed up for my membership without one, and have changed my billing multiple times without one. Her response, \"You can ask corporate when you call and get through to them.\"\n \nYou could say I more than perturbed at this point with the customer service. I was a fan of the gym for awhile but the customer service as a whole is less than par and distills why I am taking my business else where.
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