I was at this hotel recently for 5 nights - if I could have cancelled and gone elsewhere I would have. I knew it was a bad sign when i went into the bathroom and found a woman's long dark hairs on the "clean sink", the "clean towels" and the nest of hairs still on the "clean shower floor." Such LOW standards for housekeeping! Housekeeping didnt replace empty shampoo bottle unless i asked for them. On two days, the pillowcase put on the pillow was dirty when it was allegedly changed to a clean one. Guest services often didnt answer the phone. The bars were charging more for a basic mixed drink ($12 for vodka cranberry!!) which is more than I would pay in NYC at a high end bar - this was NOT a high end bar... The food quality was mediocre at best in the various restaurants, and definitely on the high side for a run of the mill Hilton. I was sending a box via fed ex and it took them 3 days to get the box to fed ex containing my luggage - 3 days! I expected it to be picked up the day i left it with them, which is a reasonable expectation. I am now a Silver level with Hilton HHonors, and quite frankly, having never been impressed with their hotels really, am wondering why I evern give them enough business for a Silver level. Overall, I would NOT recommmend this hotel to anyone, nor would I return to it.
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