1. Mess and no system at the entrance. No one to take down your name or ask if you are in queue. There’s no instruction to write your name on a sheet on paper and wait. Waitress doesn’t bother to check if you had written down your name and ignores you even when you ask. 2. Order is made by ticking on the paper menu and waitress taking order curiously missed out order eventhough she circled it. She looked like I owed her money. 3. Difficult to get the waitresses’s attention. 4. When told them order missed out, still, it never got entered! 5. Food is served super slow. Waited and waited. All waitresses work either with eyes down or overlook/ignore you. Had to go personally to work station to check if order was placed and true enough, it was not entered although told them already. She said “not in system, don’t have”. What rubbish to blame the system when it’s the person who didn’t enter! Other tables also didn’t get the food they ordered. 6. Bill came and billed us for towels that were never given. Told the waitress and she said take it out and walked off instead of bringing bill back to change. Ended up going to counter myself to pay bill. 7. Overall, SUPER TERRIBLE service. Shame on the staff not taking pride in their job. KL has lots of restaurants serving good dim sum. Food is only so so. Egg tart is nice; others ok. Unless you have no expectation on service, go there.
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