Yeseterday mornign we discovered that items were missing from the room. I brought the matter up with the front desk, who put me with the housekeeping supervisor. She checked and confirmed that no items were turned in by the housekeeper? She offered to check with the person who cleaned my room, but said that she was not in today so she would ask her when she saw her and call me if she knew anything about my missing items. I explained that i would call the police to report the theft from my room, and within 10 minutes she produced one of the items taken and let me know that I would be reimbursed for the other item. Sorry for the mistake...Mistake!! 24 hours later and the hotel manager has not bothered to call me to discuss how I will be reimbursed for the missing item...let alone for the meeting that I missed due to this theft. I'm in hotels 200 nights per year and have only had this happen one other time in the last 20 years...also happened to be in Columbus at Holiday Inn Express.
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