Hotel is captivating-you actually feel like you are dreaming, especially when you are walking up the stairs to the pool! It is for sure the place to have an unforgettable time in city-however if you are looking for a quite hotel-this is not it.
Staff are extremely personable and genuinely interested in what brought you theis beautiful property, from the minute you walk ythrough the door. Very friendly and accomodating.
My husband and I had an interesting night-everything was perfect-until it was time to go to sleep. Unfortunately we all know that you can't control who your neighbors are at hotel and ours were partying all night well into the morning. When I called to complain for the first time at around 1:30, security was there instantly. They left, it got quieter, and shortly after they were gone, the noise began again. This went on for a while until we finally got our room changed. It was offered to us after about 2 hrs of headache and we finally took the hotel up on the offer at around 5am-partying still had been going on. The gentleman making all the noise was banned from the hotel-defintely in their best interest!
We were finally able to get some rest in a beautiful suite-we should have taken it when they first asked, but we thought the noise would stop. Spoke with Carly, one of the the hotel's head managers, in the morning who handled the situation professionally and totally made it up to us.
The Dream is lucky to have her there! We will be back for sure-pool is a true gem is the heart of the city-it actually makes you want to forget about the Hamptons-they even have a man-made beach-so cool!
hotel reviews