Just came from a stay at the Skyline; we stayed in the new section which was clean, quiet and and very pleasant. We got on the wrong elevator at first and walked the halls of the older section which looked somewhat dated. The view was great, walking distance to Times Square and metro very convenient and the staff was pleasant. My only negative was that I bought 10 tickets to the Empire State Building from the Conciegre which included the "express pass" so I wouldn't have to stand in line. The fact was I was charged and extra 2.50 per ticket and once I got in front of the the Empire State Building, I was told by an employee that I was overcharged and that in accordance with the city, that was illegal. I went further down the line to get in line for the the tour and found out that my "express pass" was just a regular pass and didn't entitle me to any "express" service. The next day I questioned the concierge who looked very nervous and he called his supervisor. I was basically told "all sales were final" and I didn't read the fine print. Not a great way to start my vacation. I learned my lesson and didn't purchase anythng further from the hotel.... interesting enough, when I told the personnel at the Empire State Building where I purchased the vochure, the already knew I purchased it from the Skyline, seems this is business as usual for them
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