The location of this hotel is amazing! We walked everywhere. Taking the Airtrain and LIRR from JFK for only $10.75 per person instead of a $50.00 cab ride and being able to get off at Penn Station and walk across the street to the hotel was priceless!
Our room looked nothing like what is advertised on the hotel website. If any of the rooms and hallways have been renovated they certainly weren't on the 10th floor where we stayed. The room was outdated, carpet was stained, drapes and shades were dirty... the bed was the only redeeming quality. The bathroom was so small you could barely turn around. The kitchen had no plates or silverware.
The staff is adequate... don't expect anything special from them.
If you're looking for a great, convenient location and a clean bed to sleep in... this is the place. If you're looking for a typical boutique hotel that will create a memorable experience of your stay in N.Y.C with outstanding rooms, services and amenities.... this is definitely not the place!
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