My cousin flew on a flight from Barcelona to Geneva and at some point we realized it got redirected. We called their customer service line, which is designed to be fully automated, and once I finally got in contact with an actual person and asked if they have any information on my cousin's flight they wanted to know the flight's number. I don't memorize these numbers so I asked him to wait while I find it. He graciously waited 30 seconds. 30 seconds of waiting and then he tells me that if I don't have the number then he will have to hang up in order to serve other customers. After saying that, he doesn't wait for my response, tells me to kindly do a survey, and hangs up the phone. I understand that there are other customers, I understand that there will be other people calling this airline to find out about their friends or family that were on the same flight as my cousin but I cannot believe that 30 seconds was too much of a wait time. This airline may provide cheap fares but their customer service is so poor you really shouldn't expect anything.
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