The Biltmore LA is an older, very historic hotel in downtown Los Angeles. The architecture is beautiful, the public rooms are well maintained to preserve the feel of the original building. The staff are very polished, from Valet to Check-in to restaurant servers. The car valets do an exceptionally good job, as this hotel is very busy, traffic in and out of the hotel is constant. The valet service is a well-oiled machine. The lobby is quite grand, and I suggest you take the time to look up at the ceilings, the crown mouldings, the decor. It's elegant and inviting.
After such a nice welcome, we were very disappointed in our room assignment. While I appreciate the age of the hotel, and understand that upkeep is herculean, our room was probably the worst hotel room I've ever been in. It was small, dark, cramped, the furnishings somewhat shabby. The plantation shutters were broken. The bathroom was definitely the worst hotel bathroom I've ever been in. With my arms extended, I could touch the two opposing walls simultaneously. The tub was very old and grimy, the toilet very industrial looking, a pedestal sink with very cheap fixtures had a crack in the porcelain. There was one slab of granite, about 3 ft by 6 in that served as the only available shelving. The towels were very well used, and limited in supply.
On a more positive note, the bed was quite comfortable, the duvet was a good weight, the pillows also very comfortable.
The rooms are noisy; again, it's an old building and you can hear the plumbing activity of your neighbors.
The costs do add up quickly. We had an event rate of $99.00/night, but with taxes, parking fee ($40.00/night!!!), etc, our bill for just one night was $176.00.
My advice : be very specific about your room assignment. And be prepared for the mounting additional costs.
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