This is just not fair I called the engineer who had no sense of customer service first then because behind my machine there were a few mice droppings
He made a big complain about how dirty my place is and how he could not fix my machine. Told me he had ordered the parts .
When I rang they told me unless I have a pest control certificate they will not fix my machine😱that’s really ridiculous as I have been paying for the last 8 years and no one has ever mentioned that there should not be any mice around the machine
We are humans and live it’s fine to let me know so I can take action but don’t make me suffer like this ???i have two under fives grandchildren in the house my son is a mental
Health patient this is not fair when I rang the office they were very rude and not ready to listen to me just kept on repeating what report was made by the engineer who was in the house for just five minutes
I work in people home we see all everywhere that does not mean you don’t deliver the service you are supposed to??????
Now you tell me what am I supposed to do ? Tell your customers the house needs to be mice free before they spend money on these kind of insurances?????i need an answer to this
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