Had a connecting flight from Heathrow to Shannon. Flight was suddenly cancelled. I was told very rudely, you have 2 options, sit in the airport for 17 hours until tomorrow or move to Dublin. But you will then have to have a 3 hour bus journey to Shannon. What is so frustrating is this is a very regular occurrence, receive no apologies, then was made sit on the runway for 2+ hours without being able to purchase so much as a chocolate bar. I have been running from gate to gate like a headless chicken and have has no time to stop for some food. I'm starving. "No we cannot give you anything to eat/buy until we are in the air". Waited ages for flight then bus to take off, rushed again, no toilet on bus or time to run to shop. No where to charge phone to arrange a lift. 3 hour cold bus journey starved after that. Awful experience, will never fly Aer Lingus again. Obvious lies all the time, excuses for everything that were not even good ones. We got a free plastic glass of water from a 2 litre bottle and at no stage when people complained did anyone say 'Sorry'. Ryanair has become the new Aer Lingus and Aer Lingus the new Ryanair. Lots of extras costs to be as a result. Aer Lingus will regularly cancel Heathrow to Shannon on a Monday if the flight is not full to save them some $. Unethical!
airlines reviews