My husband, teen daughter and I spent her spring break in San Antonio, wanting to visit a city we never had. We spent the first 2 nights at the fantastic Omni on the riverwalk and then drove north for 3 nights at the JW. Upon initial checkin, we were told that the "Deluxe" room we had booked had a view of the parking lot and we could upgrade to a better view for $80 more nightly. Yes, they suckered us in from the beginning. The room had 2 of the smallest double beds ever. At least we had a deck with two chairs. Alot of the decks you cannot even stand on. The room had one bathrobe and one regular coffee pod serving. We even called one evening for wine glasses brought to the room and they only brought ONE.
We left our room one day around 10:00 and did not return until after 2:00 and the room had still not been cleaned. Had to call housekeeping and leave again! Another evening I called requesting turndown service and that never happened.
The pool area is outstanding and caters to families, but the rooms certainly do not. The food was all excellent and breakfast buffet superb.
We asked for an upgraded larger room (after paying the extra $80 for a better view) and were told nothing was available. It seemed like there weren't that many people staying at the hotel, which I inquired about when they said all the rooms were full. I was told they "were all in meetings". Yes, this hotel was definately built for conventioners (golfers) and families who want to cash in on Marriott rewards. I am a Marriott Silver Rewards customer and received nothing special for this from anyone here - and I was not using my points.
There is alot of high technology in this hotel with beautiful areas, but they need to work really hard on getting the service issues corrected. It is NOT worth what you will have to pay.
When visiting San Antonio again, I will remain downtown at the riverwalk.
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