This may be the worst hotel we have ever stayed in. I reserved the room through Priceline and then called to request a nonsleep number bed and a rollaway in the room. Sabrina was extremely nice and I confirmed with her that we would be arriving after 12:30 am. We actually arrived at 1:40 am and I told the lady at the front desk of my conversation with Sabrina. The lady told me they only had sleep number beds available and a rollaway in a double room was a fire hazard and they couldn't do it. She told me Sabrina may have already taken one to the room so I could go up and check. I told her I would not drag my family of 5 up to the 3rd floor at 2 in the morning only to have to come back down. She corrected me and told me it was only the 2nd floor, not 3rd. She then asked if we brought blankets and suggested we put a couple of kids on the floor. I told her I refused to do that. She said she would go see if they had a rollaway and if not would have to cancel the reservation and send us across the street to the other hotel. She came back and said there was a rollaway in our room. I asked even though it's against fire code. She said yep. She handed me a blanket and pillow for the bed and said sheets were on it. My 14 yr old son got in bed and went to cover up and threw the blanket on the floor. It was visibly filthy and had holes all over!!!! The sheets on all the beds look slept in and I found a nice long hair in my bed. There are visible stains on the comforter on the beds. There is cobwebs on the ceiling. There is a space between the door and frame and you can actually see the hall from inside the room. The bathroom door is filthy. It's now 2:30 am and I set the alarm for 7:00. I can't wait to leave this place. I will never bring my family here again.
hotel reviews