Stayed here five nights in January. Lovely rooms with very comfy beds and pillows plus nice and dark in the morning. Very convenient location, minutes to cable cars, Union Square, Market Street, huge Westfield and all specialty and big name shops - Macys, Neiman Marcus, Bloomingdales etc.
The stafff were super polite and helpful for the most part - I wouldn't falt it although I do admit that free wifi in the rooms would be appreciated - you could always go down to the lobby for free Internet though.
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