As most of the reviewers have said, the hotel is beautiful, modern and fun to stay at.
I must say I expected all of those things, and was not disappointed.
My major complaint is that the roof top bar, which is prominently advertised on the home page of the hotel, was not open. It was really the only reason I booked this hotel, with so many Hilton choices in NYC (I am a HH Member). Secondly, although upgrades are based on availability I was not able to secure one for this stay. This has generally not been my experience at most Hiltons. There is no concierge room or level, which I have come to expect as a matter of course from HIltons.
I guess the only other minor disappointment was that I did mention it was my birthday on check-in, and why I had hoped for a roof top BD party of sorts which I had planned with friends. In any case, there was no mention of it, card or small something sent to the room. GIven my HH status, most Hilton hotels would have acknowledged this event in some way.
Finally I agree with an earlier post, that there is no turn down or refresh service, which is common at least with high end rooms.
I have noted my concerns to the hotel, and will update this review if they offer to acknowledge my disappoint in some way.
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