As a platinum priority club member (which offers some advantages because we use holiday inn so much) I am used to some upgrades and a few special services, which this hotel staff did not seem to honor. Our room with a view was nice, but nothing like the ones in the pictures. We requested a fridge in. Our room, which we were told would be there upon check in...it was not. My husband and I each called the front desk and were told it was.on its way. I finally went to the desk stating my sons milk had been out for over two hours. The woman there seemed surprised we had been promised this service and said she would do it "this time" only. The concierge was very friendly and helpful, as were the cleaning crew. I don't have a lot to say about the rest of the staff. Not too helpful or knowledgable. Good location. The constant sound of the L running every 10 minutes all night long was a bit to get used too. I would stay here again, just be very diligent about making sure my needs are met.
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