I was travelling to Seattle with my girlfriend for her birthday as a surprise...... little did i know that the surprise was on me when i got to my reserved motel through hotel hotline dot com. When i arrived immediately the seediness was visible from the outside. I was charged $140 us for a room i didn't even stay in. When i approached the front counter and asked for my money back, the staff said that i had to contact the site i had booked my room with in order to get a refund. So I did. The site had an answering service which i had left a message with and it took then 2 days for them to get back to me. At the time i was at the hotel i was assured by the front counter staff that i shouldn't have a problem getting my money back. So we moved on to the Roosvelt, paying double but worth it compared to what we saw with the eighth ave inn. When the website got back to me regarding my refund, they said that they require 24 hours notice for cancellation or i am subject to a charge for the 1st nights stay. Well since i was there only for 1 night i got nothing! Beware of this site and this hotel the advertising was false and the rates are way too much for what you get. Even after reading the reviews on this website i found out people paid a lot less than what i did for a room that they did stay in. This whole event left a bad taste in my mouth. I feel ripped off and unfortunately due to legalities there is nothing i can do.
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