I booked a room at the Marriott Rivercenter for me and my daughter to stay one night to visit the River Walk and then tour several colleges the next day. I booked the room directly with the hotel on the internet, and chose this hotel after reading reviews of hotels on the River Walk from Trip Advisor. When we arrived, I was told by the reservation person that my reservation was next door at the Marriott Riverwalk. It might not seem like a big deal, but the Riverwalk has much worse ratings than the Rivercenter, and I specifically picked Rivercenter. I handed her my email confirmation at Rivercenter, and then she changed her story and said they had people who hadn't checked out and didn't have a room for us. Of course, while we're standing there, other people are arriving after us and getting a room. We were told to walk across the street, with our luggage, ourselves, no help with bags. I asked to see the manager who said there was nothing he could do, they didn't have any room for us at Rivercenter. They also claimed they had randomly picked the people to be moved next door (really?). They didn't offer us anything for our trouble. But I said to the manager that I assumed our room next door would be free, and he did give me that - but only when I brought it up. He did show us across the street, but my daughter and I were schlepping our own luggage- which I thought was inconsiderate. It was OK to get a free room, but unfortunately we were up most of the night hearing loud drunks down on the river walk. If you've overbooked, the least you can do is be honest about it and offer the customer something for their trouble.
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