I stayed here one night due to a business meeting the following morning two miles down the road. Upon my arrival, I was pleasantly greeted by the front desk staff and owner, Andy. They were very polite and professional and presented me with fresh baked cookies! The room I was assigned was clean and well equipt with all the necessities. I used the jacuzzi outside which was clean and warm. Andy gave me some dinner suggestions which were located within a couple miles of the hotel. I felt safe upon my return that evening with the gated parking lot. Breakfast the next morning was just the right amount to get me through the morning. The following day, I realized I left a part of my computer battery charger in the room that was still plugged into the outlet. I immediately contacted Andy and informed him of the situation. He had one of his cleaning crew check the room and found it still in the outlet. Andy then personally went to the Fed Ex office and had it shipped to me overnight. He even went one step further and contacted me the following day to make sure I had received the battery charger. I would hightly recommend this Howard Johnson Reseda Inn & Suites. The staff and owner, Andy, displayed excellent customer service and made my stay pleasant! Thank you again Andy for going the extra mile in returning my battery charger!
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