Upon arrival, the funky decor of the lobby and warm atmosphere was very welcoming. There was a hot chocolate reception and the fire was burning in the fireplace. The staff were very friendly and helpful. The hotel was in a very good location with restaurants and amenities close by. They also offered free coffee and tea in the morning and wine and light snacks in the evening.
The room itself was a bit disappointing. It had beautiful furnishings and the linens were high quality and it was clean. However, we were told the room was big enough for 2 adults and 2 children. It was cramped. There was a single pull-out couch with a king size bed. Three of us were overheated in the king bed. The shower leaked all over the bathroom floor causing us to throw down towels on the floor everytime one of us had a shower. The toilet was running and we had to shake the handle regularly. The water was not hot enough to enjoy the spa tub properly. We had to pay for Wi-fi!
The gym was excellent but it would have been special if the outdoor pool was heated like they do in Quebec or Ottawa or had some kind of outdoor hot tub. The attached restaurant was very expensive and had limited kid's choices.
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