I guess first of all, the fact that I do NOT like LA being from NY, may have not helped in my initial expectations of this Westin Hotel. The reviews on this hotel I have read thus far, in my opinion have been accurate and a fair description of the hotel, it's location and lack of service skills. Location: for downtown, it is fine, if downtown is what you need, I was on a business conference that was out of the Convention Center, and it required a shuttle. Everything is so far away in LA, whereas in NYC it is right down the street. It took me 45 minutes round trip to by walking to buy a bottle of water and some snacks outside the hotel about 3 blocks away. The area- Downtown LA simply is a riddled with questionable people and they are all very aggressive. Being from NYC I don't mind this as much, but others do and it is getting worse from what I have been told. Sorry, but a single waling female has no business walking anywhere in the downtown area at this point. The Hotel- definetly aged, and worn, and lacking in any type of real 4-5 star level service skills. Check in was smooth, but that was last time I spoke to anyone at the hotel who didn't have an attitude, or was too busy to be even friendly. The morning coffee service at the bar, they didn't even look at me as I ordered, so the next morning I went across the street to a local starbucks to avoid these 2. I even had questions on the hotel's services- food services, business center and could never get a straight answer or worse conflicting answers. The exception to this was the concierge whom I consulted once and he was great. The Room- aged for sure, older and useless and beat up furnishings, very thin walls but otherwise wasn't too bad. Our room did not have an honor bar, nor a TV with any hotel services/movies/etc, you would expect A Westin to have. The INTERNET: Simply stated was horrible.. They still charge 12.95 per day for this, which is why luxury hotels or luxury want to be hotels such as this, are losing share to the limited service hotels. The internet NEVER worked and when it did was so slow I could not even work on emails. We made numerous calls to the front desk, and of course they knew there were problems, but continued to tell me it would be fixed, it never was, or to come down to lobby and use free wireless signal, which of course is what I really want to do at 2:00 am when I finally have time to answer my emails. To their credit, they did not charge my room after I complained daily and took off all internet charges. LASTLY- Food and Beverage- Simply the rudest bar tenders I have ever seen in my life, made me not want to go back to lobby bar, in fact I didn't after my second night. The very over priced breakfast at I believe $24.00 for a buffett was ok, but did it only once because of the timing and the cost. Room Service took over an hour, was cold etc, but it was my last night and I expected nothing less from them as I would now of any department in that hotel at that point. This property have generally low TA scores for its level and brand and it is now easy for me to tell why.. Will not return ever and may have to go to SPG, due to the fact I paid nearly $300 per night and don't feel I had the service level returned.
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