Arrived at check out line at 4:00 PM with a 3:00 PM check in time. Only 3 of the 4 kiosks were manned. 1 of these 3 had a young lady who was gone more than she was at the kiosk. Reached a kiosk after 40 minutes in a long line. Was told I had a reservation (made about 3 weeks earleier) but no rooms were available. They took my cell phone number and said they would call when a room was available. They explained they had not had time to clean alll the rooms. Posted check out time is 11:00 AM. I explained to the clerk that this was a Valentine's Day weekend outing with 5:45 PM dinner reservations. We wanted to shower and change before dinner. She suggested that we change in the lobby restroom. I asked to speak to a manager explaining that we could change in a restroom at a gas station. We paid for a room at a Hilton. Ballancia Hayes, supposedly a manager, came out but offered not assiatance except to promise that I could get my room key from her when we returned from dinner. We received two phone calls during dinner telling us our room was ready, one call for us and one for a Mr. Tanner. When we returned at 8:00 PM. Ms. Hayes was talking to a couple at the kiosk (for about 18 minutes). We were in line behind them. When she finished with the couple, she simply turned and walked back into the office. I asked rather loudly to the other 2 clerks at the kiisks if I could get keys to the room that I should have had at 4:00 PM since Ms. Hayes was not providing service. One of the clerks came down and provided keys. We finally got a room after our un-showered dinner. The key envelope said a bill copy would be under our door by 5:00 AM. If it was satisfactory, we could leave our keys in the room. When we left at 9:30 AM, no copy was there. When we reached the lobby, a porter with a luggage dolly followed by a large female tattooed employee with a tray, shoved the dolly through the door at us before we could get out. The female employee looked at us oddly and asked what floor. We said lobby if you can let us out. The porter moved the dolly over just enough to let us through the door. I left the keys at the check out desk and explained that we did not get a bill copy under the dooor. The female at the check out desk replied in a loud sarcastic voice, "I'm sorry! Goodbye! Have a nice day" Rather than argue with another rude employee, I left without a bill copy. I fully expect to argue later with a fouled up billing --- like everything else. The porter at the door was polite. One other elderly porter near the check in desk was polite. Every other hotel emplloyee that I encountered was a rude as I have ever experienced at a hotel. Atay at a Motel 6 if necessary. Do not subject yourself to this hotel. The building is nice. It was a favorite of ours when we were younger at the hotel was under different ownership. Our stays since Hilton took it have found horrible check in situations and rude employees but nothing to compare with this visit. Our younger memories of this as a special place are gone. We will never stay at this hotel agaon. They need to fire the manager, clean house on employees, and start over from scratch. A hotel is far more than a building and facilities that you were fortunate enough to buy from someone else. I would suspect that the positive reviews on this page were entered by hotel staff to camaflouage the other experiences similar to ours.
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