We had requested two joined rooms as we were coming with 3 adults and 2 children under the age of two. We also told the hotel that we would need two cribs. When we arrives we were told our rooms did not have a door connecting them but were near one another. Life goes on so we went to the rooms to find one was still being cleaned at 4:20pm. We had come from the east coast and really needed to get the kids to bed. we had to take everything and everyone down stairs to get different rooms, much to the annoyance of the front desk staff. The cribs were not in the first set of rooms so we requested them again. When we arrived at the second set of rooms, one had a crib while the other did not. Upon calling the front desk we were told the hotel was out of cribs. Prior to our arrival we had rented a baby swing and some other gear, the front desk informed is that they has not received any deliveries, after calling the company we rented from, they told us it had been delivered and was in a closet by the front desk. Suddenly the front desk was able to locate the swing, etc. We were told room service began at 5. We called at 5 to get some milk for the kids and no one picked up and we kept being transfered to the front desk. The "resturaunt" only had one person working. The front desk suggested we call back in 15-20 mins. After the long, difficult day we had had, we need to get the kids in bed. We had to make our way back downstairs to get the milk. Clearly not life threatening, but the whole check in experience was a nightmare.
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