Ordered an iPhone 12 and couldn't get used to it, always been an android user. Rang CPW and asked to return the phone and they sent the return pack.
Phone was returned to them shortly after. I was told a refund would take 3-5 days. It's been nearly 3 weeks since and I had not heard a SINGLE word from them.
I was told my Sim that came with the iPhone would stop working when the refund is processed - the sim is still working so it appears I'm still in the contract!? WHO KNOWS?
Finally managed to speak to their customer service and 'apparently' my refund request was accepted and i should be receiving a CHEQUE (????) in upto 28!! days?? ZERO text or email confirmation from them, had I not contacted them first, I wouldn't know whats going on (Spoiler alert - I STILL DONT KNOW WHATS GOING ON).
I kindly asked the customer service assistant on the phone for some sort of email/text proof to confirm that my refund is going ahead, so atleast I can order a new phone with the knowledge I wont be stuck in a contract. She told me that's not possible!? What a joke of a company. She gave me an email address to email for confirmation of a refund. I've emailed them but ofcourse...... NO RESPONSE. Who knows if she even gave me a legitimate email address?
Nearly 3 weeks now and as far as i know, i'm stuck paying for a phone that I don't even have anymore!
Stay as far away as possible from Carphone Warehouse.
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