Staff and service would definitely be a reason to return to On the Ave. From the doormen to the front desk clerks, everyone was extremely polite and helpful. They even got me into a room a couple hours earlier than check-in time. Since the weather was nice they even recommended I visit the 16th floor for a drink. I wish I had had more time!
The three star review comes from several other angles, none of which were all that big of a deal, but when compounded, left an impression. 1) I was emailed a voucher for a room upgrade--which was only valid for the day I checked in--but even after calling ahead and telling them specifically I was planning on using the voucher, the front desk clerk said that the rooms had been sold out and I wouldn't be able to use the voucher. I had read that on previous reviews as well, so it wasn't as much of a surprise than a disappointment. 2) I had originally asked for a King bed, but I was given a Queen bed--and the bed was hard! 3) The toilet in my bathroom made dripping noises all night (although to their credit, I didn't notify anyone of the problem because I didn't return to my room until late in the evening) and could have been cleaner. 4) I was given only hand towels, no full sized towels (although again, I didn't notice this until after my shower in the morning, so I didn't notify anyone to rectify the situation). 5) The hallways were a bit dim, but smelled heavily of cigarette smoke. Thank goodness I didn't notice it in the room itself, since I'm allergic and asked for a non-smoking room. 6) The restaurant downstairs (Serafina) wasn't finished, and didn't look like it would be soon.
The area is nice, walking distance to Central Park, the subway, a Starbucks, and several shops, grocery stores and drug stores.
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