My husband and I spent our wedding night at the hotel. Unable to afford a honeymoon, we decided to treat ourselves for one night at a fancy hotel. When we checked in, still in our wedding attire, we were treated very nicely. However, after we changed into our casuals, our service drastically changed also. Everytime we went in or out of the hotel we were asked for proof that we belonged there. We were profiled on the sidewalk before even attempting to enter the building. We were asked if we were guests. Then we were asked what room we were staying in. And then finally we would be asked to show them our room keys. Of course they then would apologize but at that point it didn't matter. It was demeaning the first time and down right ridiculous everytime after that. We had checked out by 8 the next morning, not even interested in claiming the breakfast in bed we paid for. It was the worst way to spend our first night as husband and wife and we blame the hotel Valencia for that. We wouldn't stay there again even if it was free. I will say that the ladies working the front desk were consistently pleasant and professional. Our terrible interactions occurred with the security guards in black. We know we were amongst wealthier people than ourselves but we didn't deserve to be interrogated while others walked right in without so much as a glance from the doormen. Next time we'll opt for only 3 stars, but actually enjoy our experience. I plan to inform everyone I know about the snobs who work at the Hotel Valencia.
hotel reviews