We booked a weekend for my husband's birthday and were super excited. The hotel itself lives up to the hype - it feels like you're stepping back in time, from the antiques to the soft music playing. Once you come in contact with a live person, however, you feel like you're intruding on a private party! NO ONE SMILES - EVER! I think they train them to look sour! From the valets to the front desk to the hotel restaurant, they were the most unfriendly hotel staff I have ever encountered. I never heard a single - "how are you", "how was your stay", etc. In fact, when I asked about a room charge that was not ours, I felt like I was being interrogated for a crime! (The charge was incurred before we even checked in!) I booked the hotel months in advance, asked for an Alamo view and paid in advance to take advantage of the discounted rate - the reward was being put in a non-descript room with a beautiful view of the brick wall of the Rivercenter. Wow, thanks!
The room itself was clean (other than a little mold growing high up on the bathroom wall) and beautifully furnished, but very hot (hotel is old and can't run air and heat simultaneously). That was easily remedied by cracking the window (thank goodness we were on the third floor). The bed was also about as old as the hotel, INCLUDING the mattresses! Not the greatest sleeping we've had. It takes a really bad experience for me to complain, but this stay qualified.
The building itself is steeped in history and was amazing, but my recommendation to others would be to pop in for a visit, but stay somewhere else where they appreciate your business.
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