I will start by saying that I knew going in that this hotel is being transitioned to a Westin. You can tell. The hotel lobby is a mess and there is little dining choices to speak of. Additionally, they oversold the first night and they had to send us to The Palace to get us in that night. Not huge deal since they comped the room AND the parking for one of the cars for TWO days ($85). Frustrating but nice way of making up for the error in my opinion. Staff is moderately friendly. One porter watched me lug my own bags out of the elevator and kind of laughed when he saw I was struggling a bit. He at least got the door for me, but not the kind of service I would expect from this caliber of a hotel.
Overall the room was good. The bed was comfortable and the bathroom was adequate. It isn't luxurious but the view is fabulous. The TV is microscopic and there are hardly any channels! Be warned, this has one of those honor bars that if you pick up a candy bar it charges your room in 14 seconds even if you put it back. That must be some new thing.
Anyway, I would probably stay there again if the rate was right but not top choice if you are looking for luxury.
hotel reviews