Worst experience with an airline, ever! Completed booking, completed payment with my bank and got forwarded back to a website that said "error". No confirmation, no tickets received but the money was gone. Called with customer service and got disconnected a total of 6 times while being on hold. When I finally did speak to someone, she informed me there was a booking with reservation number but something on their side went wrong with the payment. She gave me the reservation number and on their website I could find my flight details. But still no tickets. I had to e-mail the ventasonline department who would be able to provide me the tickets. The communication with ventasonline was pointless. They first told me my booking didn't exist and I should book a new flight. I showed them a print screen of my bank payment and the booking with the reservation number and then it all of a sudden did exist, they would write me back about a solution for the money or tickets but they never did. Called with customer service again and they would all say something different or that I had to call back in an hour so they would know more. Did that a total of 4 times when I just lost my patience and the only thing they told me I could do was write an official complaint. As a reply, I received an automated e-mail telling me to contact customer service, so basically super pointless and you're just going around in circles with no one knowing how to help you get either your money back OR give me the damned flight tickets. I always book direct with an airline so that this stuff doesn't happen, but Aerolineas Argentinas apparently doesn't care about their clients and actual customer service. It has been 3 weeks now since booking and still haven't received my money. They tried to make me book a new ticket before receiving the money back but of course I don't have any trust with them anymore so booked with another airline (Air France) and everything went fine. This was my first experience with Aerolineas Argentina and for sure my last. Will avoid flying with them at all costs. By the way, because I paid with credit card my money is safe. I got confirmation from my bank and credit card provider that I was in my right and would receive money back via them. But it's really just pathetic that it has to go like that.
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