This morning the 06h00 flight from Cape Town to Bloemfontein was cancelled due to aircraft issues. The airline knew this was a possibility yesterday already and did not take steps to ensure that passengers were notified and rebooked on Mango at 09h30. When arriving at the check in counter 109, passengers are sent to SA Airways reservations. You are then informed that SAA no longer does the rebooking for SA Express. Thereafter you are sent to flight control at counter 30. From there you are sent to Mango at counter 101. After walking from one end of the terminal building to the other, you are then asked to come back at 07h00 as the SA Express office in Bloemfontein needs to change the booking to Mango but they only open at 06h00. Surely this should have been anticipated and planned for yesterday evening for the latest! Emailing customers services is of no use as the only response is the automatic email reply with a case number. Don't bother emailing the customer services manager as he just doesn't bother replying. My advice to anyone who wishes to use this airline .... book on an alternate airline as SA Express really is unreliable and their customer service is no existent.
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