We were just there for a week during a business conference and brought the family along. NOT a family-friendly hotel at all. Its okay for drunken business types or bachelorettes to cavort up and down the halls at all hours, leaving pizza crusts and spilling drinks that sit for half a day because apparently the housekeeping staff is fed up too, but a crying baby gets security sent to your door at 2 am. The front desk staff with the exception of one person was rude, inflexible and treated you like an annoyance at best. You will be billed in advance, not at the end of your stay so make sure you have no pending balances on your corporate travel card before you go. They'll threaten to throw you out daily. We also found that they jacked up the rates for the conference. Regular rates are $159/nt for a dbl and they charged a govt rate of $229 and then stating they couldn't give the conference parking rate due to the fact that we were already receiving a lower room rate. No hhonors perks were extended and we're members. Location and neighborhood are great, room service staff and housekeeping are friendly, but the staff relegated to customer service needs to return to hospitality training. The pool is seriously inconveniently located and the disability access does not work, so if you have a wheelchair or stroller you can forget it. Security thinks they're secret service, but doesn't do a good job keeping neighborhood hipsters out of the pool if they're hot. Food prices were typical or a little above for the area.
hotel reviews