Just returned from 3 nights at the Hotel Abri. The location is great for visitors who want to be in the heart of the hustle and bustle of Union Square. It is just a block from BART and countless places to shop. Just remember that a few blocks over, the neighborhood gets seriously rough. Upon arrival we were told our room wasn't ready, but we should go wander around and they will call us. We waited 3 hours and no call. We finally went back to check and they were checking people in, but forgot to call. Please do not offer this call if you are not going to do it. We waited in line to check in as either an employee or guest who was attending Outside Lands (as we were), wearing a beer can hat and ridiculous outfit, needed to print his ticket and they were allowing him to do so on the computers used to check people in. This resulted in a long wait for help. The woman at the desk didn't acknowledge that she was to have called us or apologized for the wait to check in. In fact, we never saw her actually greet anyone during our stay. We asked if we could retrieve the luggage we had left when we originally checked in and she said "we'll send it right up".
We checked into our deluxe queen on the second floor. The room was very small and smelled stale. Almost damp. A smell that never went away. We waited for our luggage which never arrived. I went back downstairs thinking it would be very busy and that's why we didn't have it yet. I was wrong. The two women at the front desk were talking about guests and our bags were sitting right behind them. I asked if I could just take them and they looked at me has though I was interrupting them. No apology or any comment about how they had forgotten to send them up.
Now for more about the room. The noise from the street was very loud and we would find that it got even worse overnight (late night bar patrons, trash trucks and people yelling). Our shower head faced directly into the wall and the shower stall itself was very small. I know city hotel rooms can be small, but this one had just enough room for one to feel comfortable. The two of us were having to navigate around each other in order to get dressed etc.
We learned to deal with the room size as we weren't in it much, but we were surprised at the lack of professional demeanor by those at the front desk. Never were we greeted or even smiled at upon coming into the hotel. We watched the front desk team speak with tourists as if they were bothered to have to assist them. Needless to say, we will not be back. It's a shame, because it has potential. We definitely did not feel it was worth the price paid.
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