This has been a completely appalling experience from start to finish. Upon receiving my Beko washing machine it developed a fault after the first wash. After various back and forth over the phone and web chat, an appointment was made for an engineer to come out and fix it. After the third attempt, taking over 2 weeks, it was written off. I contacted Currys to inform them of this and they said they will organise a replacement. After a few days I contacted them as I hadn't heard anything and was told they'll get back to me. As I hadn't heard anything for a few more days I contacted them to find out what was happening. I was then informed that the machine was out of stock and I'll need to order a replacement. I asked if this was possible over the phone but was told no and as the initial order was on a gift card, I’d need to wait up to 14 days before it came through the post to use. An additional 5 -7 days would be added due to to the old item needing to be returned. I challenged this as I hadn’t had a working washing machine for around 3 weeks so could they please send me an e-gift card. I was told that wasn’t possible. After 14 days had expired I questioned where the card was and could I make a complaint. I was told that no direct number exists to the complaints department but a manager would call me back. Of course, I received no call. All through this process I was told I’d be kept up to date via email. I didn’t receive one single email.
Finally, the gift card showed up…in the form of an e-gift card. Something I was told wasn’t possible to do. By this time the machine I wanted was out of stock. Eventually I managed to get a ex-demo from my local branch but the whole saga, over Christmas, meant I didn’t have a working washing machine for 5 weeks.
All in all this was completely unacceptable. No apology, no compensation, and no communication. I had to spend well over a month phoning and being passed around departments while everyone passed the blame and no one could help. Never written a review before, and wasn’t going to, but after seeing the ‘How did we do?’ Mailer in my inbox I had to get it off my chest!
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