Outside pool was green, inside heated pool and spa was not heated, the ice maker on the 1st floor did not work, Had to go get clean towels the 2nd day, the 3rd day the room still had not been cleaned so had to call front desk and ask for housekeeping. The room smelled like rotten feet. The onsite restaurant was shut down. This was one of the reasons for choosing this hotel was for the restaurant. After having surgery, you don't feel like driving all over town to find food.
We stayed at the same hotel 2 months ago and was told that the heat pump was out in the pool but was in the process of being fixed. It was a much better room the first time. The desk help was very friendly....no complaints in that area at all! The room was clean other than the smell. We will be choosing another hotel for our next trip to Houston! It definately was not worth the $100 per night that we had to pay!
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