1) Rooms are not clean, in my book anyway. The carpet in my room looked well worn, and smelled like a wet dog! The surface areas were clean, but I couldn't get past the carpet!
2) They failed to mention the $9 per day parking fee until after I was checked in! The thing that really griped me was that they left the "security" gate arm up during the majority of my six days staying there. What's the point?
3) I posted a "no service" tag on my front door. They complied with that, however, when I did ask for housekeeping service, it was never done! When I returned to my room that evening and had NO towels and an over-flowing trash can I was irritated! The "electrical engineer" came up and brought me T.P. as well as changed my garbage. How embarrasing!
4) After we needed to extend our stay for several days (yes, we are glutons for punishment!) the staff failed to tell us our room key and gate key had to be re-activated! I only found out after trying to get into my room @ midnight and be denied. I don't want to talk about how bad I needed to use the restroom!
5) If you like the waters temp. near Alaska then this is the pool for you! My kids wouldn't go into the pool since the "heated" water was freezing! The manager agreeed that it was not comfortable for him either, and agreed to turn it up a bit. Yeah, right! It never happened!
6) Ice machine on our floor was broken for four of the six days we stayed. When reported to the front desk we were told that they had one on every floor. Who goes for ice in their pj's? I do and it's bad enough going across the hall in pj's never-the-less down the elevator!
NOW THE GOOD THINGS...
1) Free USA Today M-F delivered to your room!
2) Most property staff is great.
3) Free shuttle to Universal Studios and City Walk seven days a week
4) Restaurant on-site stays open for breakfast, lunch and dinner.
5) Gift shop downstairs (gifs and food items)
6) Great pillows!
7) Lounge type chair w/ottoman in room/desk/two phones/coffee maker
had it's own counter, not kept on the sink like many properties/balcony/ tennis courts/ down the street from grocery store with many shops and Starbucks.
8) Travel coupon accepted from magazine. Room was discounted from
$105 to $89.
9) Had a Beverly Garland sighting our first day!
hotel reviews