This is a very nice hotel - a beautiful renovation in a city that needs good service and a good reputation - but we were extremely disappointed with our stay.
We had two incidents during our stay. The first was that a male staff member entered our room without knocking while we were in the room. The second incident was that our GPS system was stolen out of our glove compartment in our car. The valet service offered to replace the GPS, which was unexpected and appreciated. However, that does not change the fact that we can never trust the valets at this hotel and thus I am disappointed to say that we will never stay at this hotel again or recommend it to anyone.
What is most unfortunate is that this is about more than a room intruder and a stolen GPS. This is about the resurgence of Detroit. I have family in Grosse Pointe and am often in the area. My family and I are big fans of the D and are pulling for the city to shine again. I chose a night at the Westin as a 35th birthday gift to my husband (which was a major expense for me) and what was supposed to be a relaxing, rejuvenating night ended up being fraught with discomfort and disappointment. We are advocates for Detroit but how are we supposed to encourage our friends and family to spend time there if this was our experience? We simply cannot. And that makes me genuinely sad.
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