Due a switch from Sky to BT this morning between 7and 9am. No show by the engineer and on checking with BT apparently an error message is evident with Open Reach? No further info or proactive advice? A form has been completed to determine more and that could take 48 hours to get a response back. No escalation procedure, logged a complaint but no SLAs to resolve. Suggested we use a BT HotSpot as an alternative?! No! Not really going to work for me and my husband to work securely from home! Alternative - extend your service with Sky! Well based on this car crash of an experience I think we'll be staying there full stop! Oh I may get a call back from the Manager - before 6pm but only after I insisted! Felt sorry for the Advisor as the processes and customer service approaches are shocking!
Avoid like the plague would be my review!
If BT monitor these and care about new customers at all - COMPLAINT REF IS VOL013-590395735160
UPDATE 17/6 - Engineer promised this morning between 8 & 1pm -and on checking to ensure this was happening as no show by 12 - we are now advised that the Manager dealing with our complaint hasn't even booked the visit although this was confirmed to us yesterday! What an absolute shambles - zero customer service, zero issue resolution, zero proactivity. Fuming is not the word!!! What a way to run a business - meanwhile my husband and I struggle to make a living as we work from home currently and are incurring costs to get by using mobile data! Awaiting a call back from said incompetent manager!
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