The service was incredible. I received an email prior to my arrival to choose my preferences. The concierge arranged a chilled bottle of champaigne and sweet treats to help us celebrate our anniversary. The concierge that took my info made a point to meet us at the front desk when we arrived. Very welcoming touch. The entire staff was helpful when asking for directions and recommendations.
I never stayed in NY before, so I thought the room was pretty small, but all the reviews say the rooms are huge. Just a matter of perspective, I guess. Our room was very clean, very comfy bed, and modern decor. We had a corner room with windows on both walls, with a view of the Hudson River and Times Square. There are shades on the windows, but light still gets through, not the darkest at night. I heard NY has a problem with bed bugs, but there were none in sight--I did check. I was so happy to have a clean room in NY! It would be nice if they could include a coffee maker in the room for convenience, but they do have free coffee in the lobby every morning.
Location was excellent. Just enough off the beaten path so it wasn't too noisy, but close enough to walk to everything. Subway is in Time Square which was only a 5-10 minute walk, so you can get anywhere. Tons of cabs also driving by all the time. The rooms had everything you needed, and there are complementary items if you forgot anything. Internet was easy to access from the room, and free if you are a Kimpton In Touch member.
Loved that the staff gave that personal touch, was very helpful when asking for restaurant recommendations, and had a friendly smile every time you walked through the lobby. Loved the clean room and comfy bed. The doorman was great, hailing cabs for us and asking about our day/plans. We felt very welcome there. I would recommend this hotel and will definitely stay again.
hotel reviews