For a start no guest compendiums in the rooms so ALL queries had to be directed through and to the front desk. This meant that if said front desk staff were busy , - or disinterested,- then even basic queries had to wait . I have travelled throughout the world and stayed in many hotels,( some of which were of dubious quality), but all at the very least had guest compendiums outlining basic information such as safety and emergency evac procedures, cost of phone calls,dining options , hotel services, etc. Not having access to such dare I say it, fundamental Information is most frustrating - and possibly - dangerous for guests.
In hotel dining room service disinterested and evening meals less than inspiring.
Quality of Room service meals for mid - evening meals terrible!
No in - house guest laundry and an expensive cab ride ( or reasonably long Circ bus trip) to nearest laundry.
No generic information ( brochures etc ) on tourist options /Tours etc on offer in DC.
Requested wake up call ( twice ) did not eventuate on either occasion.
Plastic cups in bathroom as opposed to glasses.
Paper cups for in - room coffee only option. What ever happened to proper cups / mugs? Are we not supposed to be recycling etc?
Would not recommend to friends and family unless they were well prepped on what to expect.
Would however highly recommend restaurant over the road from hotel called Bayou. Great food and ambiance and service. Recommend their collared greens !
A shame for such a well located hotel.
hotel reviews