My wife and I recently stayed at the Michelangelo for a second time. It will be our last visit. We booked our pre-paid reservation through Hotels.com, but when we arrived the hotel claimed our reservation was canceled. Fortunately, I had my Hotels.com confirmation with me and after about 20 minutes of discussion with the front desk clerk, we were able to get a room. The clerk acknowledged that they could see that our reservation was pre-paid in their computerized records. My wife and I went out to dinner, and when we returned we were greeted by a hotel security manager who told us that he would need to accompany us to our room because the hotel had changed our key lock while we were out. He stated that there was a discrepancy with our reservation and that they needed to again see the Hotels.com confirmation that I had shown earlier that same evening. Needless to say, I was extremely dismayed at the way this was handled. My wife and I felt we were being treated like criminals by the hotel. The fact that the hotel saw fit to change our room key lock while we were out to dinner was beyond poor judgment by the hotel. The security manager returned to our room after about 15 minutes to tell us that everything seemed to be in order. When we checked out of the hotel at the end of our 2 night stay, the desk clerk tried to charge us $2 per night because the hotel had given us a complimentary upgrade to a larger room when we checked in. I refused the charge and told the clerk that a "complimentary" upgrade shouldn't be subject to ridiculous add-on charges at check-out. To add insult to injury, my TSA luggage lock somehow disappeared from the room while were there. During our first visit to the Michelangelo a couple years ago, my wife's cell phone also mysteriously disappeared from the room. It took her a number of phone calls and emails over the following weeks before the hotel finally agreed to pay for her phone. There are simply too many wonderful hotels in NYC to ever risk staying at the Michelangelo again.
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