I went to that hotel during a one day business trip in New York.
First bad surprise at arrival, when the front desk lady (who was very nice and obviously trying to help so I would not blame her) explained to me that my room category was not available anymore. Instead of offering an upgrade (as most hotels would do almost systematically, especially for a first stay), I was given two options: complimentary breakfast or room discount. None of them being suitable to me (I was leaving in the following morning at 5:30 AM), I was offered a drink at the hotel bar.
Having explained that I was looking for a quiet room, I was assigned room 975, which is stuck between two others. The room was exceptionally tiny, shabby and moderately clean. The window did not close properly, the heating system was incredibly noisy and the room door does not seal, so you can see the bit of light (there is not much though, the hotel is so dark!) from the corridor.
Shower exceptionally tiny and uncomfortable too.
In summary, a poor, overpriced hotel. Would never stay again.
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