I have been unknowingly paying subscriptions for months on end after I believed I had cancelled.
They responded to my complaint saying that users have to go through a four screen process to cancel. They mislead me (and other users, looking at the large number of similar complaints on here) into thinking that they have completed their cancellation.
They have offered to refund me just one month's money when they have been taking it without authorisation from my point of view for a YEAR.
I am going to Trading Standards having warned them that I will do so unless they provide me with a fair outcome.
I suggest that other people do not use them as there is quite a lot of evidence on here to show that they have ripped lots of people off in the same way. It's a pattern and they are making a lot of money out of what is essentially deliberately misleading practice. Who wants to deal with a company like that?
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