I'd had my Gtech vacuum cleaner for five years when it developed a fault. The customer support pages on their website are excellent but I wasn't able to identify the cause of the fault so I phoned them. The phone was answered quickly by someone who was able to identify the cause of the fault and provided the cost of a replacement part. As an alternative, I was offered a brand new cleaner at a substantial discount which I decided to accept and my new vacuum cleaner was delivered less than 24hrs later. Gtech produce excellent products and provide first class customer support.
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