We have not flown with Breeze before, but was the only option as this was the only direct flight to final destination. With that being said, we will not ever fly Breeze again. My husband booked a trip from Cincinnati to California for a golf trip. Breeze looses my husbands golf clubs and leaves him on “standby” not giving him any additional information on where his luggage/clubs are. Five days into the trip and he still does not have his clubs. Breeze then told him to drive to the nearest (which was two hours away from where he was staying) to pick up his clubs. He arrives at said airport, and they still do not have the clubs. Breeze told him the clubs were not on that flight. They offered to refund him $45 when he was charged over $120 to ship the oversize luggage to his destination. He was still charged $120 for the oversize luggage, but still has not received it. Not only is my husband out the clubs, but has no update on them, and is having to rent clubs daily and bought new golf shoes to accommodate breeze airlines mess up for his trip. This is the worst service we’ve ever received! Lack of empathy and communication does not help the situation.
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