The lobby looked great and was fun for the kids....the only good thing I can say. The front desk and bellhops were nice, but not well trained in professionalism for being a "high quality" hotel service. We stayed on New Years Eve and tried to come to the bar for dinner. It was mass chaos. The waitstaff didn't come to our table for 40 minutes. Their excuse was "sorry, there are only 2 of us" Poor management is obvious in this situation. There were 3 people at the front desk just watching the chaos in there.
I am a very forgiving person but this is unexcusable, especially for the money we paid to stay there.
The rooms are in extreme need of repair AND cleaning. It was so bad that I took pictures to prove it.....I have never stayed in a more disgusting place, even a cheap hotel has been better than this. The coffee machine has residue all inside it, the door was scuffed up and torn down to the wood on one side and the other side was filthy with dirt and smeared hand prints. The bathroom was disgusting....caulk/tiles in the shower chipping away and filth along the baseboards of the floor. The carpeting had not been vacuumed well in I am not sure how long, but there was "fur" along all the edges.......
I would rather stay across the street at the Hampton or extended stay if I wanted to stay in the area. Across the river, the omni and the hyatt are beautiful, closer to the strip, high class service, clean, and CHEAPER! Back in the day this may have been the place to be, but it has no management that get their hands dirty or train and check up on their staff. Get it together Wyndham, or change your name to the red roof inn.
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