I got an excellent discount rate online (total + tax under $100) for one night stay on a Friday night so I was super excited to stay in this historic hotel in the heart of Washington, DC. The room was clean, comfortable, nicely decorated, spacious and situated in a quiet area. The bathroom was quite small, but clean. The bed was comfy and the room had a small refrigerator, a big desk, a flat screen tv and a comfortable chair to relax in after a big day out. The lobby and lounge area were nicely decorated and there were two computer stations for personal use. There's also a small onsite restaurant.
I was quite disappointed with the front desk staff, however. They were unfriendly and did not speak English very well. First incident - for some reason they didn't have our reservation in their computer so luckily I happened to call beforehand to confirm it because I had to spend quite a bit of time on the phone trying fix the situation which was difficult because of the language barrier. Unfortunately, that evening I had a medical emergency but luckily we were close to the hotel so we dashed in to ask for directions to the nearest hospital and it took at least 15 minutes to convey the message to the lady at the front desk, who had no idea where an ER was, so she had to get assistance from another person. To top it all off, we were in the ER all night (returned to hotel at 9am) therefore our car was not in their lot at all, so when we tried checking out at noon, they gave us a hard time trying to make us pay for their $39 overnight parking charge. We stayed in the room for 3 hours in the morning, the car was left outside the front of the hotel by the valet, why charge us the overnight price? Needless to say we complained and it was lowered to the daily charge of $26, which was still ridiculous (most expensive 3 hour parking fee we've ever paid!), but I was exhausted, and tired of arguing and wasn't going to continue complaining at that point.
All in all we enjoyed our stay at this historic hotel, but just wish the particular staff members working those days could be a bit better at their job. Also, it would be nice if their website stated their rigid parking fees since an overnight charge of $39 or a daily charge of $26 might be a bit pricey and a shock to someone upon check-in.
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