Unfortunately I can't comment on the view as it was pouring rain the entire 3 days I was there and was sunny on the day I left. The rooms are clean enough. The shampoos and lotions were nice because they were from Bath and Body works. I really liked having a refrigerator in the room to put refreshments in. I believe the hotel has a shuttle but I never used it because I rented a car. The location is close to a neat area of town (Nob Hill), up Polk Street, which a lot of locals frequent. Bob's donut is there and Swans Oyster Depot (which had a line up within minutes of opening). Also the Russian Hill Book Store is there and a cute and friendly hardware store.
Here's my beef - parking was $40/day. I know this is going rate in the neighborhood but really? This is a parking lot. There is very little maintenance required that would require such a large expense. It's a money maker on top of the exorbitant room rates. I rented an 2012 Impala for $50 for the entire 3 days. The parking was more than the car. If you do rent a car, I would suggest the city lot at Ellis - O'Farrell. Every floor has a valet section at no extra cost. It is across the street from Macys and extremely convenient to everything in Union Square.
So, if I'm paying such high rates for my room and parking, how come the hotel can't provide umbrellas for their guests. I went to that little hardware store I mentioned earlier on Polk street and bought one for $5.99 when I found out that the hotel didn't have any for their guests. Really? Even if the hotel bought 20 or 30 umbrellas to lend out to guests during inclement weather, this would be small expense to the goodwill that is provided to customers and goes a long way.
And would go a long way to changing guests opinion of the high parking rates. Maybe the hotel can't do anything about the rates (which I don't believe) but it certainly can provide other little things that would make guests "forget" that they are paying such high rates for nothing. Maybe I'm asking for too much but in every one of my reviews, you'll see that it's the little things that go a long way and that establishments in the service industry forget.
Thanks to the valet that was there when I checked in and told me where to park and didn't say another word to me. He followed me in and I got to listen to him chat to the front desk clerk and what kind of food his wife likes to eat. (by the way this is sarcasm)
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