My flight to Cairo via Riyadh from Delhi got delayed by 11 hours. However I was only intimated for the first sector a night prior. There was no reply on emails, no proper response on fb messenger from them when I kept asking them for Riyadh-Cairo flight. It was on the date of my flight when I had a callback and they said they cannot accommodate me on the connecting flight. My flight was at 3 PM and I was on phone sitting at my home at 11 AM discussing what will happen to my flight. They gave me an option to reschedule my whole flight. My flight was on 25th and the reschedule date they gave me was on 27th Dec. I had spent money on my vacation, taken leave from my office. Pathetic customer service as they only have international customer care number. People working there are equally pathetic. I will not recommend this airline to anyone. I finally cancelled my flight and now waiting for refund.
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