I was looking to earn 1,800 elite miles to qualify for Silver status (status doesn't mean that much to me, but it gets you further up the waitlist when redeeming miles for flights, which I do care about). I contacted their customer reps prior to booking on a partner flight since I don't live in Asia and was told I would earn elite miles on this partner airline. After I flew, I saw regular miles accrue, but nothing credited to my elite miles balance. I contacted their customer service, who told me they would fix this but it would take 2 weeks. I contacted them after those 2 weeks and was told they would address it, but they would need at least 4 weeks. It's been about a month so I followed up and am now being told I won't be able to get those miles credited.
I'm so incredibly angry about the fact that I booked a flight to earn this nominal amount of miles--and had confirmed I'd earn elite miles with them--only to be told I was given misinformation by them THREE times--and that they won't resolve this for me. I've flown with them quite a lot this past year and have an insane amount of frequent flier miles with them and am shocked at how poorly they're handling this.
airlines reviews