Turned up at hotel at 2:30 and told could not check in until 3, ok. so qued up again at 3 to be checked in, by the time got to front of que was half 3 and told room still not ready. asked how long until ready and could not give us an answer. waited til 4 being ignored whilst many others checked in.Then put our luggage in bell room whilst going to collect my marathon race pack. came back about half five and was finally checked in by rude member of staff. Got to the room and had no towels to shower after being travelling for nearly 16 hours. Rang house keeping and they said would be right up. Half an hour later we rang again and ten minutes after that they turned up. Expensive Wi-Fi. Rooms are a nice size and had nice river view. Will be back to New York next year to hopefully run the marathon but will not be staying in this hotel. $1,500 for four nights.
hotel reviews