This hotel is about the location and the price. Compared to all of the hotels around it, it was about $100 cheaper and it's walking distance to the Magnificent Mile and either a walk or short cab ride to pretty much most bars and restaurants that you'd want to go to.
That being said, don't expect many frills. There was no bell boy to help with the bags, no slippers or robes and not even a safe in the room. However, it was clean and comfortable.
We had breakfast at the restaurant once, which was nothing special, the service was quite slow, although the manager seemed to be working very hard and the food was decent.
The front desk was helpful, however the first room they gave us was occupied! When we opened the door we saw some things on the bed and then a reflection of a person moving and we quickly closed it! We went back downstairs and they laughed it off and actually gave us a fitness suite, which was a nice upgrade, although we never actually used the treadmill. It was a good size, but the room with the treadmill was a fair bit colder than the main room. The bathroom was a large and the bed was comfortable. I should mention that they explained that the people just never checked out or called to extend their stay. I would think that their systems or housekeeping would have caught this, but none the less they resolved it quickly. The hotel was fully booked, so I guess we just got the upgrade by default cause there were no other rooms available.
The maid service was a little disappointing, since we left her a nice tip on the first day, and we thought she'd step it up for the following days, but that wasn't the case. Never any turndown service, no little chocolates on the pillow, nor did she make an effort to get there earlier. In the end it didn't really matter...we saved a few bucks cause it seemed clear that giving her extra didn't impact the service she provided.
The front desk was helpful in looking up restaurants and with information in general. Also, we had shipped a package there in advance of our trip and everything went smoothly. It was waiting for us when we got there and they brought it up to our room when we asked.
Overall, it was great value and a great location. Not fancy, but clean, modern and decent.
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