We had lunch on 38th floor and I have rarely had such inept service.Although virtually empty it seemed all the staff were preoccupied with themselves.Drinks came one at a time from the slowest barman I have ever encountered.The food was average and took for ever to arrive.My clam dish was not as described on the menu and came in a gloopy sauce as well as mostly empty clam shells.Desserts were forgotten completely and after serious complaining eventually arrived.Clearly nobody in charge cares about this placewhich probably explains why it was so ermoty.Hyatt have normally a good reputation for food and beverage offerings but this really lets them doen.Avoid at all costs!
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