So you want to get after-sales support about your web order? Here are your options: (1) Have a pointless web chat with a "computer says no" chatbot. (2) Go down to a high street store, be moved through a bunch of unhelpful staff culminating in the store manager telling you to go away because web orders aren't his problem. (3) Send an email - you'll notice that Currys don't have any email addresses publicly available - the store manager relented and gave me one and I found another one from Resolver - so far all my emails have gone unanswered for 10+ days. (4) Call them - today that resulted in a 2 hour (!) wait to speak to anyone, and then an unhelpful chat with someone who wouldn't resolve the issue and wouldn't put me through to a manager. I've been promised a callback but I'm still waiting (hopes aren't high, I suspect I'll need to join the 2h queue again).
And the icing on the cake is that I need support because of their mistake! Never before have I experienced such appalling service. You can feel it in every interaction you have with them, no matter who you talk to, they couldn't care less. I honestly can't believe any business would have such utter contempt for their customers.
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