Pros:
--Beautiful building, trendy lobby
--In room, everything good condition, working order, and nicely decorated
--Great bed and bedding - super comfortable foam
--Great location - right next to trolley stop
--Price good for quality of room and location
--Prompt, accurate, friendly morning room service - but only for those who hang out the card the night before.
--Valets very professional, they get keys from anyone parking in the drive, so no one is blocked in.
Con 1 - Pay extra for everything
$42 per night valet parking ($35 per night plus $7 tax! - not including tip!)
$13 per day internet
$45 in salon for men's military trim haircut
Cons 2 - Service
In general, the hotel doesn't seem prepared to operate anywhere near its capacity. They don't seem to have the staff, infrastructure, organizational skills, or desire to support the number of people who fit in their rooms. There were still vacancies when we arrived, but the hotel seemed overwhelmed already. Here are some illustrative examples:
--There was ALWAYS a long line at front desk, no matter the time of day.
--We had to ride the elevator up in order to get one to take us down.
--The gift shop refused to break a $20 without a sale.
--We were locked out of our room when they checked us out one day early.
--Housekeeping was stingy with towels. Each room gets exactly 2 large towels, 2 hand towels, 2 washcloths, and 1 math mat. We asked a maid in the hall for extra full size towels and got another copy of the same exact set, and she noted what room we were in. Then after we left the room, maid service came in and removed all towels in excess of the original standard set!
--Room service doesn't answer phone.
--On check out day, there was no bill under our door. We checked TV and saw that the bill was incorrect. We were overcharged an extra day of internet, and room service had not yet posted two hours later.
--Front desk doesn't answer phone. Express checkout no answer. Dial 0 no answer.
--We had to checkout at the front desk even though they supposedly have express checkout.
Overall, if you want a nice place to stay at a good price, and are willing to "fend for yourselves" rather than expecting service during your stay, this is a good pick.
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