Disgraceful company. Ongoing problems with fridge freezer for 7 months. Paying for a care plan - unsure why. Numerous engineers called out that bad mouth the previous engineer and tell me they aren’t even fridge freezer engineers! Told by a customer service advisor that fridge freezer should be written off. Then called back to say I do not qualify for one. Spoke to manager Bethan, who told me I had to wait 5 days for another engineer. Informed her I have 2 children, I’m a key worker and have to wait 5 days in a lockdown with no fridge freezer, what does she suggest I feed my kids? She did not have an answer for me. Tried to complain numerous times, cut off after 35 mins several times. Purposely unhelpful in these already stressful times.
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