I've stayed at this hotel before but this was the first time in a couple of years. It is NOT again well.
Both the rooms and the common areas need some freshening up and TLC. Nothing big was wrong, but lots of little things. Drippy shower that wouldn't stop, badly bruised fruit, stale baked goods and cold, pre-formed eggs at breakfast, soft mattress, noisy elevators that we could hear in our room well down the hall, carpet and drapes starting to wear.
Also, even though this is a "suites" hotel, it's really not functional as one. The sink in essentially in the room, so that it's impossible to get ready in the morning but let another person sleep. It's made worse by a large mirror that reflects light right back at the bed.
Prefunctory front desk "service".
It wasn't a disaster, but I'm sure we can do better in Downtown Phoenix and won't be back.
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