Christmas Eve my Sony mobile stopped working during Christmas vacation visiting kids and grandchildren so 27th December Kingston on Thames branch purchased replacement. Sales person suggested a Samsung as he considered better than Sony for gbp 149.99 then said was out of stock but had a similar one for gbp 169.99. I said OK how much was a wallet, he said could do one for gbp 10.00. I stressed it was important all the data from my old phone could be transferred especially WhatsApp (as I needed this for legal purposes).
He said I just had to go to the nearby Samsung shop and they could transfer all the date including WhatsApp.
So I purchased the phone but declined the wallet as he tried to put the price up to gbp20.00.
Spent 1hr 30 mins approx. at Samsung shop where they attempted to transfer all the data from my old Sony to my new Samsung with only a minimum of success, importantly not being able to transfer the WhatsApp although I was informed all new WhatsApp messages would be received. Turned out to not be the case.
Returned to my address in Eastbourne and visited the local Car phone Warehouse branch and was told Not their problem despite me only purchasing on the provision my date including WhatsApp could be transferred to my new phone. Further told I could return to them next day and pay gbp 9.99 for them to do the transfer of data. Unsurprisingly I was not at all pleased and sail that the item had been sold to me under false pretences which I considered unlawful under the sale of goods regulations. I was informed this fee would not apply if I took out an insurance policy with them. The member of staff informed me that as I had purchased the phone outright they had a no returns under any circumstances policy which I advised him was not in my opinion lawful. I mentioned I would speak to his manager and admit I did in no uncertain terms tell him what I thought of his company and advised I might and did on 2 occasions stand outside his store and advise customers not to frequent his store due to the poor service they may receive. I wks. threatened with being removed from the shopping precinct by security which I considered to be within my rights to take any action I might consider legal. I had of course no intention of wasting any more time with them on the matter but feel it would be good to inform other potential customers of possible problems they may encounter with this company who I believe have a lot to d in terms of customer service and satisfaction.
Will be abroad for the next 5 months so will get things fixed in Far East. Still manage to get my WhatsApp on old phone although it only connects to internet intermittently. Consumer problems can be interesting and sometimes provide one old chap with a bit of fun
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