We stayed here for a short romantic trip and they booked us in the Lanai towers. We booked the hotel a month in advance and we arrived we were put in a room with a double bed. We immediately asked to move and they made a promise to move us the next day. When we called all we received were excuses as to how they don't have room, and tomake matters worse we were on the first floor and a loud family were staying above us. The bell man took over an hour to bring up our bags so I went and grabbed them myself. By the next day I was irritated and wanted to check out due to noise but they offered to move us up to the third floor to a another room with two double beds. The next morning I purchased a starbucks coffee and received the worst service. While the cashier attempted to take my order another worker named Vanessa was using a blender with the top open to make herself a drink. Her blending interfered with the cashier taking my order and I had to repeat myself about three to four times. The cashier kindly asked Vanessa to close the lid so that she could hear my order correctly. Instead of Vanessa honoring her request she turned to cashier and said " I don't really care". The cashier apologized for Vanessa's unprofesionalism but Vanessa did acknowledge that she had a customer, she was just interested in sipping her drink. From the forgetful Bellman, the Loud room and the Rude Starbucks worker we had enough and checked out of this Hotel and checked into the Marriott. I wil never stay here again
hotel reviews