This review is being occasionally brought to you by Showcase Mazda service lobby wifi. Kinda. Because it took 20 minutes for it to work. But we seem to be okay now. Hopefully I can get through this.\n\nNow that I have that off my chest I have to say I'm confused. Why? Because, according to yelp, the Mazda dealership near 16th St & Camelback brands its service department under a completely different name. But I have never experience that in my contact with them or mailings I receive. It's always been Camelback Mazda. Alas, I am getting service, so I guess this is the company I need to file it under.\n\nAfter being here a few times, I have to say it's pretty much so-so. The first time I was here, I had an amazing experience with the service department. Iain was fantastic and told me what was up and showed me what was going on. I hate when mechanics and service staff just assume I'm gonna throw money at them without understanding the issue. It's crazy. He also gave me a loaner car when it was going to be longer than expected, which I truly appreciate. Granted it was a horrid orange Subaru wagon/SUV thing that was SO not my Mazda, but it worked.\n\nThis time, I'm a little less optimistic. The time it took me to even get my car into service was a nightmare. I sat there while some typing was going on and questions were asked that should've been in my record and on my appointment (like WTF I'm getting done). Other Mazda dealerships I've been to have had that ready when I got there. I just review sign, and go hop to my coworking. The end. Get with it. It took 15 minutes for my car to even get back there. Maybe I should get here 20 minutes early next time. \n\nHowever, the lobby if you need to wait is fantastic. I always choose to sit and wait because it gives me time to catch up on things, like yelp reviews. There's a TV, some couches, high tables to sit and work at, wifi, popcorn, coffee, soda, and slushies. Oh and this great photo wall of people kayaking. I uploaded it so you don't miss out.\n\nOverall not too bad, but time will tell how consistent the check-in procedure is.
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