I will start with the good. The location at Water Tower Place is very good--especially if you want to spend time with daughters at American Girl. The service is very good as well. The staff was attentive and friendly as you would expect at a Ritz Carlton. Now the not so good. A recent Tripadvisor review stated the hotel had been "renovated". I have no idea what that person is talking about. No part of the hotel looked recently renovated to me. Yes, it was my first stay here, so I don't know what it used to look like. My guess is parts of the hotel were renovated about 10 years ago. My opinion is this hotel shows significant wear and is a little tired. Scuff marks, worn carpet, etc are visible. The bathroom in our suite was terrible-- my guess is the shower is at least 20 years old. Our cordless phone in the suite was broken--not a huge deal but in a hotel with standards (and prices) as high as this one it was an annoyance. Again, the staff was great, but in a city with a lot of GREAT hotels, this one is good, but not great. One last point, this is the only Ritz I am aware of that is not part of Marriott.
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