We picked this hotel because the "Park and Fly" package seemed like a good deal. WRONG!! Having stayed at many of the LAX area hotels over the years this place ranks at the bottom of the pile.
Their website promised a $10 million dollar renovation....you have to wonder where they spent the money.
Check in was slooooow, and we were initially denied the $20 dining certificate that should have been included. After we found and presented a copy of our reservation the coupon was finally provided (a trainee registration clerk was said to be at fault).
!4 days parking included in rate...yes, but in a non-secured self-park area.
Hallways are dim and shabby, and the overall ambience is one of a property that has not aged with any grace.
We were "upgraded" to a room that we had in fact already paid extra for... a refurnished high floor King. One cannot imagine what the room was like before the remodel. As it was the toilet seat was broken, the shower temperature varied from cold to hot (?depending on the use of other guests?), there were no wash cloths, hand towels or bathmat. And the much touted free bottle of water was non existent.
Pillows consisted of small foam slabs, though the bed itself was comfortable. Worst of all the AC unit was one of those old fashioned through-the-wall units that cycle on and off with a huge racket, and, when on, blast a jet of air straight at the bed from a distance of about 3 feet.
Finally, the Landings Restaurant. Attentive if slow service. The morning breakfast buffet is a good deal, but food in the evening (at least during our visit) varied from cold, inedible, straight-from-the-can clam chowder (how hard is it to heat up prepared soup????) to ho-hum burgers. Skip it and go to the next door McDonalds.
hotel reviews