They didn’t put our golf clubs on our flight on both legs to and from Edinburgh to Dublin. They lied and said they were on the flights when asked. We watched them unload them. We took photos of this. We had AirTags in our bags and were able to track. They constantly lied to us about them looking for them. They make you fill out a report and you never hear from them again. Through a third party we were able to have our clubs picked up, without the airline even knowing. The customer service staff is ignorant and unhelpful. Very unprofessional all the way the senior person who just couldn’t be bothered and didn’t care. There were 8 of us and this happened to 7 of 8. Worst flying experience. Everyone we spoke to in Edinburgh said this was a regular occurrence with this airline. If we didn’t have the AirTags we would have been out our clubs. Find another option, this airline is horrible.
airlines reviews