Amsterdam to Taipei via Xiamen. The airline left my luggage behind in Amsterdam when I had one of the transfers, probably due to short time to change planes. The beginning was fine- they took all the details, they knew exactly where my luggage was left, so they looked very professional. I could not be at home at the time they had scheduled the courier to arrive, so I asked if the luggage can be delivered at a specific time, which was still within their working hours. They agreed to that. The courier has not arrived. They did not leave any message about that. Then, the next day when I called, they were surprised the luggage was not delivered, and they asked me to wait at home all day (9am-5pm) to receive the courier, despite I mentioned I need to go out and get something to eat. My friend who speaks Chinese called, and my luggage will not be delivered today. The staff has misinformed me and I would have waited in vain all day sitting in the flat. At one point one staff member because he did not seem to understand what I am saying just hang me up. Before the flight, I also send an inquiry, and they did not answer at all. Thus, the airline completely lacks communication. Otherwise, the flight is well-attended, 2 hot meals and one breakfast for 10.5 hour flight, and comfortable seats.
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