The only saving grace about this hotel is its great location. It's strategically located on Michigan Avenue, convenient to the "L" and other public transportation, and within walking distance to most major tourist spots. Other than location, it has little going for it and I would only stay there is someone else were paying the bill - as was our case. The hotel is in desperate need of a makeover: the lobby is dark and dank, public areas are drably furnished, and the rooms are tiny and compact. The two windows in the room overlooked the building next door; there was no view. We inspected its sister hotel, the Palmer House Hilton, and found it too to have little to make the guest feel welcome. Both hotels appeared clean, but it was difficult to tell what was below the surface. I know from checking Chicago hotel rates frequently that we could have done much better price-wise if we had been paying the bill rather than the conglomerate that did pay.
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