I booked this hotel in October direct with the hotel at a rate that was pre-paid. Upon arrival at the hotel, there was a problem with checking in. Although I had booked 2 rooms, we think that they only had 1 for us. The receptionist disappeared for about 20 minutes without any explanation. We were eventually given rooms on the 19th floor. The rooms were nothing special. Our room didn't have a view at all. We were here for 4 nights. One day, our childrens room wasn't cleaned till 8 p.m. and that was after making 2 phone calls!! On leaving the hotel, we found that the hotel had charged us on booking for only 1 room and not both of them. We had specifically wanted to pay in advance due to the changing rate of exchange, and now find that we are worse off due to their mistake. Thye tried to tell me that our bank had obviously not allowed the charge to go through. Unfortunately, I onlly booked this hotel as we were meant to stay at the New York Palace, but thought that it would be too expensive because of the rate of exchange. In retrospect, I'm upset that we changed and would not recommend this hotel. The only thing going for it is the location. The concierge didn't seem to know anything when we asked about restaurants.
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