I stayed in the Waldorf Astoria during my holiday trip in 2002. I was expecting a great hotel with superior service etc. The hall and reception was grand and beautiful old fashioned. The rest was terrible!
The service was bad - I asked for the executive floor and I was denied to access the floor. I was Diamond HH-Member at that time!
Also the day to day service was not good - bearish and slow! The room was not nice. The furniture was scratched and partly broken - at the desk my girl friend wrote "dirty"into the dust. We asked them to clean the room nothing happenedAfter six nights we still could read "dirty".
All in all the Waldorf was one of the worst hotels I stayed!
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