My first experience with Jean Phiippe was at the Bellagio. Beautiful giant chocolate flowing fountain, and an abundance of variety of sweet treats. What caught my attention was their mini wedding cakes that we considered as an extra novelty gift for some friends of our who are getting married next month. The sell by date was 5/22/14 but the employees stated that they couldn't sell them (which I thought was admirable) but then soon after said that the label was a mistake as they quickly removed all of the packaged mini decorated wedding cakes off of the display shelf. They encouraged us to check out the Aria's Jean Phillipe Patisserie for a possible different variety of mini wedding cakes. NOTE #1 - the JPP retail store at the Bellagio was packed with customers!\n\nArriving at the Aria, I forgot my reading glasses in the room so I needed help in the microscopic labeling on almost all of their packaging - the font is the tiniest that I have ever seen. Our server was Andrea R. \n\nThough my wife and I were loading up our arms with products from their counters one at a time, I asked Andrea three different times to read the title only of the unique candies & cookies that I had never seen before. Andrea was getting increasingly bored and annoyed with my desire for CUSTOMER SERVICE so after the 3rd question of mine she literally walked away from my wife and I and walked around to the other side of the store to chit chat with the server who was the crepe maker. NOTE #2 - the JPP at the Aria had zero customers in the retail store side! When Andrea was finally even more bored with her conversation with her counterpart in lackluster customer service (sorry I didn't get her name) she came over and asked if we were ready to pay! I replied with \"No, I'm still trying to figure out what these things are\". And I went all the way around to the complete other side of the almost circle to the only girl of the three who was actually smiling to ask one last question.\n\nThe complete antithesis to what customer service is - and in a visually nice and hopefully quality tasting store - WHILE THEY HAD NO OTHER CUSTOMERS - and while we spent $129 on gifts!! I so thought of asking for a manager but knew that their couldn't be one managing these three young ladies and hoped and prayed that one of the three of them did not carry that title! And then of course, thank God for Yelp! SO sweat not need to ask for a manger!
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