After really poor service and after chatting to customer service I was offered a refund of £20.90 which should have meant the payment came down to just over £11. I got an e-mail saying the refund was just over £11 so I chatted again the young lady said sorry for the confusion but assured me the refund was £20.90. The bill hit my bank account this morning and the refund was just over £11. So not only is Deliveroo service extremely bad but their customer service employees lie to get rid of you. Unfortunately you can't give less than 1 star
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