The actual hotel is great, however, we left a phone while we changing rooms due to it being very very noisy outside - the hotel kindly changed us to a room on the other side of the hotel which was a lot quieter. The phone was left charging for 5 minutes and when we called the hotel to get the phone they didn't call us back for a few hours then it was missing. Obviously stolen. The hotel have denied that it was stolen and have only reimbursed us the sum of the phone. This is my partners work phone and he lost a great deal of business from having the phone stolen. This matter was very poorly managed by the hotel and the customer service and chasing up of the matter was not what we expected from a hotel of this calibre.
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