Thanksgiving weekend getaway.
-Located steps from Times Square but most hotels in Midtown are a comfortable walking distance to different attractions.
-We requested a quiet, bigger room with a river view and after the runaround we got our request then we were on our own after check-in. (Get a bigger room, at least you'll have the space)
-The bathroom was small, out-dated, stained tub and had broken fixtures.
-We needed a late check-out and the response was quite impersonal 'we can't do it but the bellman can hold your bags'. No name for this person? Is an extra two hours due to emergency a big deal?
-Expensive in-room service with okay food.
-Expensive restaurant with okay food.
-Impersonal customer service...all the staff we communicated with seemed so, not very pleasant or welcoming.
Our experience with this hotel was ok, could have been better.
-Follow your instinct after reading different reviews on this hotel.
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