After reading some of the reviews on this site I was skeptical about what was in store at this hotel. I recently spent 10 nights and was very pleasantly surprised. The lobby of the hotel was very nice. The room itself was a typical room for a Hyatt, nothing spectacular but nothing to complain about. It was very clean and housekeeping always did a good job. Every employee of the hotel I encountered was friendly and went out of their way to ask if there was any way they could be of assistance. I did use the exercise room during my stay, it was clean and equippped with all the equipment I would want. The pool was small but I enjoyed the few times I was able to spend there. I did not eat in the restaurants in the hotel but every morning went for a coffee at the small bagel shop in the lobby. There is also a restaurant diectly across the street which serves a good breakfast at a much lower price than the hotel. I also walked a few short blocks to Arizona Center where there are more restaurants. For those who don't want to spend money for the internet in the hotel there is free internet as well as 2 computers to use across the street at the visitors bureau. The purpose of my trip was business but would definitely stay here if I were going to a baseball game at Chase Field or a game at the US Airways arena.
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