I had the worst stay of my life at this hotel. My room was horrible,the refrigerator made loud sounds,the toilet ran all night and the staff refused to change my room after complaining. The assistant manager and manager were extremely rude. The desk clerk charged my debit card for the room eventhough I had already paid in cash. I spoke with the assistant manager Barnabus Chamberlin. He was extremely rude and condescending. He refused to reverse the charges or refund my cash!!!!!!!. I left seven messages with the manager and she wouldn't call me back. So I called the hotel for an eighth time and she answered. What she said was more outrageous than her assistant. She told me she had gotten my message but was never going to call me back because the whole situation was my fault!!!! She refused to listen to what I had to say and promptly hung the phone up while I was still talking!!!!!! This is an outrageous response to their error!!!! If you are a business traveler and need to stay at a hotel in the Charlotte area please avoid this place!!!!!!!!!!!!!!!!!!!
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