Absolutely the worst experience I have had with any company over the last forty years. My router had failed, no power. It took the call centre in South Africa 3 hours to agree that I needed a replacement. All this time on the phone, even having been directed to another lien that was an error on TT's part. The lack of knowledge and process was very poor. I was asked question after question that did not relate to the power issue. I will be formally writing to various bodies about a company who `i have been with for over 20 years (Pipe/TalkTalk). When I stated I will be making a complaint, I was asked if I wanted to speak to a line manager. I asked if this was a direct connection, response, yes. Gave up after another fifteen minutes. I cannot explain enough how poor this service is.
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