I was supposed to fly LAN Airlines from EZE to BOG via LIM. Departure time was scheduled for 0755 with a quick connection in LIM for a 1530 ETA into BOG. Flight was cancelled due to unknown reasons (indicated mechanical issues). LAN's ground staff was extraordinarily incompetent, and uninterested in providing answers and solutions. The LAN staff at the VIP lounge tried to help but were instructed by a "supervisor" to send us all to the check-in area as no one else could help us. All pax were forced to "enter" the country again and were submitted to immigration and customs procedures, to go back to the check-in counter to "see if there were other flights" to offer. We were sent to hotels to spend the full day as, In my particular case, my new flight was scheduled to 2100 via SCL for an arrival into BOG of 0500 the next day (13 hours later than scheduled).
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