I've stayed here a lot over the past couple of years. The hotel works if you get the right room...not one that faces the interior building air conditioning unit or a room that you can't fit your luggage in. Make sure you're facing out for a nice view of Lincoln Center. They've done what they can with space, but sometimes too small is simply too small.
For the most part, the staff is very accommodating when it comes to requests...room changes, etc. The rooms are clean and the gym is excellent for a NYC hotel gym...with views looking over Lincoln Center and Broadway.
The value sucks....but no one's really expecting value in NYC...so one shouldn't complain about it. If you want something more for your money, you'll have to sacrifice location and amenities (gym, roof bar, etc.)
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