I love Kimpton hotels. The service and staff of the Hotel Serrano is no exception. However, there were a few issues with my recent stay. First was the noise, I was on the 16th floor and it would still was unbelievably loud. The garbage gets picked up at 4:00 AM, every morning. Ask me how I know this. Second, the bed was lumpy and uncomfortable and third, and maybe it was only in my room, the mini-bar fridge was iced over and was working super hard and loud. Housekeeping was great and kept the room very clean. The location was great, only a few blocks to Union Square. A garage was next door so parking was super convenient. Be sure to play a hand of blackjack upon check-in so you can win a prize!
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