The place was a bit upscale for a Holiday Inn so it was a pleasant surprise but the less than average service proved it was a Holiday Inn. My key card didn't work in the room that was provided and I was told my housekeeping to just call her when I wanted to enter my room. At 8pm there were no maintenance person available to fix the lock. After an hour the front desk decided to move me to another room which didn't have clean towels and a dirty toilet. She acted like I was an inconvenience to her evening and would barely look at me when I spoke to her. I asked for a conditioner since prior to this I was at the Holiday Inn in DT Memphis, turns out only DT hotels get conditioner. The answer to the conditioner was "we don't provide that service". The DT Memphis Holiday Inn wasn't as nice as this one but the staff was pleasant, they bent over backwards to ensure my stay was pleasant. Too bad the Univ of Memphis location thinks its too good to provide service.
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