Really poor product, terrible service.
My internet kept having outages with them.
It is not that the customer service team are bad. They are pleasant enough with good intentions. But the processes are poor. Firstly, the process is repetitive. You have to go through the same tests every time, even if it is a longstanding repetitive problem. It is like a one size fits all script where, if your issue doesn't fit the most common call, you'll get nowhere.
Every webchat with them takes 30+ minutes which, when done over and over again, is very time consuming - especially when the problem you are discussing remains unresolved.
And try leaving them! Even at the end of the contract! They will make it more time consuming and troublesome than it needs to be.
Crap product, crap service. Spend a bit more to go elsewhere. It'll be worth it
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