My husband attended a conference at the Hyatt from 7/22-7/26. We brought the whole family along to spend some time together. We had requested a fridge for milk since we had preschoolers along. I had called a week in advance to double check this. If we could not, I would have booked at the Embassy suites across the street. They promised me that it would be ok. Well we never did get our fridge. They blamed it on the comic con that was going on. Comic Con ended our 2nd day but still not fridge. We were told to take things out of the mini bar with a note that we were not using these things and would put them back into the mini bar when we left. I hope now that we have checked out we are not charged for anything. Also the room was just a basic room but at Hyatt's high prices. Nothing special. The meals and room service was outrageous. $5 for a glass of OJ!!! We went to Ralph's and stocked up on water and snacks and never really ate anywhere down there except starbucks. The safe was not big enough to keep out lap tops in. The noise of the trains did not seem to bother us on the 20th floor. I was amazed that for the price of the rooms, the windows were soooooo dirty and I am not even a neat freak.
All in all, with a family, I probably would not chose this hotel again. I would likely pick the marriott next door or the embassy suites across the street. They seem to be more accomodating to families and the marriott pool was beautiful. The hyatt pool was not kid friendly. Our kids were bored.
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