I paid over $2,000 for two rooms, 3 nights each to stay here with my family and my sister. Whereas the lobby, location and rooms are great, the hotel is terribly understaffed for the very large amount of guests they have. Staff is mostly a bunch of untrained, rude people. Examples: first, I asked for connecting rooms at check in and "sir, I am unable to find one". Ok, I understand, they may be at full capacity. Second: paid the $49/day for valet parking...called for my car, waited 25 minutes; got my car only after asking several times for it. I had tickets for 5 for the Mary Poppins musical and almost did not make it. When I got back at 11:30pm, there were NO VALET, but a sign that said to go to the front desk...ok, I went and the attendant on duty said with all the best attitude from south Chicago: sir, I need the keys.. they are in the car, I said... to which she responds..sir, I need the keys.. Well, so much for valet parking. On Friday night we wanted to ask about tickets for the musical and the Concierge was no were to be seen. We waited for about 10 min and someone from the hotel walked by and told us he was on a bathroom break. I understand having diarrhea, but only one concierge in a hotel with hundreds of rooms? Worst of all: how many attendants in the front desk for this huge hotel? two. So, lines are long, service is bad, all the employees are in a bad mood. I would say I can swallow this for one night but not for longer than that. Won't stay here again!
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