Believe what you're hearing. This place is awful. They will charge you for anything and everything and completely ignore you if you explain that you do not want ANY upgrades. They'll even go as far as charging you for things that are supposedly \"mandatory\" but if you do your research, they aren't. Basically do not allow them to charge you for anything other than your original quote (except tax, of course). Don't upgrade your vehicle. All of their cars are very new to begin with, which is the only reason that they get an added star. Check-in will be a nightmare, but check-out was surprisingly quick and pleasant. Still, I would pay an extra $20 or so to work with a company that won't lie to you and try to suck you dry.
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