Arrived to the Silver Cloud Hotel on August 5th 2009, after 3:00 PM, after a long, long flight, on Game night. The hotel is just accross the street from the Safeco Field, all streets were closed by Seattle Police, detouring traffic, streets packed with cars and people. Managed to make it to the hotel despite all the traffic inconveniences, hundreds of pedestrians...first night, no problems, rested well, would have rested better, but there is a railroad facility close to the hotel and the trains blow their whistles at all times, day or night, so unless you are used to the noise (2-3 nights) you will be awake most of the time. Third day, friday, departed at 05:00H to catch the Ferry for Victoria BC . We made sure our room dooor was shut locked. Arrived from Victoria, BC on saturday afternoon and to our surprise our room door had a "Privacy please" sign, that we did not leave there. I thought my room had beed given away to another guest. After trying to open our room door a few times and seeing that the key was not working, we decided to give it a little push, discovering that it had been opened by someone else and left open. The room had not been touched by housekeeking at all, for 2 days. It was just as we had left it. Nothing we could do at that time since we had made reservations for dinner and were kind of in a rush. We called the main desk, asked for soap and fresh towels, which were delivered soon. After dinner we returned to the hotel, it was around 10:15PM, tried to open the room, keys did not work this time. Went to the front desk, reprogammed them, tried again, nothing. After going back and forth to the front desk to reprogam the keys, three times, our door still remained unopened. 5 staff personnel, (as if I did not know how to do it), came and tried to open the room, for a total of eight tries now, finally realizing that the lock was somehow damaged. It is now past 11:00PM, we are still locked out of the room and the maintenance person is gone for the night. Front desk stated that the hotel was at its full capacity and they could not provide us with a courtesy room to spend the night, therefore; we had to wait for the maintenace guy to come back from his home, at that time of the night , and see what was wrong with the door lock. We went back to the front lobby to wait there, were given two small bottles of Minute Maid orange juice for consolation, and were told that maintenance had been contacted and that within 15 minutes the problem was going to be solved. At 12:30 AM, after 2 hours and 45 minutes locked out of our room, tired and sleepy, front desk finally told us that our door had been opened by maintenance and that the problem was that the lock since it is electric, had run out of batteries. WHAT!!!!???? Don't they perform preventive maintenance or their equipment???? Don't they change the door lock batteries periodically?? For the price they charge for their rooms, the lock ran out of batteries, that's it??????. How do they explain that someone opened that door, left it open, placed a "privacy please" sign on the door, but no one reported that the lock was having problems? Needless to say my night was trashed, ruined, wasted. Next morning we were able to speak to Mr. Mark Lee, director of guest services, he was very kind and understanding of our situation.
This hotel is not a bad one, it is just that you travel and try to book a good hotel, even if you have to pay a few more dollars, so you don't have to worry about things like these, but unfortunatelly, it happens.
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