Received a response from Shell that they would be in touch mid December. I have had no contact with Shell it is now mid Jan 2023. And still we have no idea when we are receiving our credit back. Shocking service !
We moved house. We moved energy providers, but did not know that we had to contact the existing energy user of the house we bought. Eventually we got hold of Shell paid to date as we had threatening communication. Only to see that the previous owners put in the meter readings totally wrong. So I emailed Shell on the 25th November stating that the meter readings were incorrect and sent proof of the current meter readings through to them. Not heard from them about the botched meter readings, a letter was sent to say we are in credit, but they owe us close to 200 and we have now changed services. We want our money back not next year BUT NOW !
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