Just went to this theater for the first time; as I am an Internet Engineer who also has a Film degree, I have some unique perspectives- having been in a great many theaters, globally for work, school, and pleasure.\n\n[Big Hero 6, 2D version, regular seats, Friday at 6pm showing]\n\nTheater Prices are a considerably high{er} and misleading -- Members get some discounts, other dining theaters in Phoenix are cheaper. \n\nService is only for PREMIUM seats, regular seats literally have none of the benefits. \n Please note, Premium seats add a good 10+$ more -per seat- to the cost!\n\nThis is VERY Misleading in both print and website! -- UNLESS you buy the Premium seats -- you do not get free popcorn, nor ANY service, and the staff will generally ignore you even when you ask for their assistance.\n\nThis was shown when I tried to get any food or drink, and trying to get their attention, or even going up to the concession stand.\n\nLiterally there were DOZENS of staffers standing around, talking amongst themselves. [in the foyer outside the theater as well as at the food area.\n\n Getting their attention, and actual speed of service, was poor.\n\nUnknown Menu Items -- I was told there was only one size popcorn, and then was told I could get another size, which was a considerable savings-- Again, poor training and execution. I am glad one of them offered me the other size for my party of 5. Kudos to this one sole individual who knew a special code...\n [we were expecting free, per the above]\n\nVery nice selection of food at expected premium prices -- Unless you opt for the Premium seats, you have to order and pick up the items yourself....\n\nPopcorn was so-so, I have had better. \n\nProjection and screen quality were good. However--\nVERY Poor Sound isolation -- other movies sounds came thru the walls-- I was seated in the exact middle of the theater, so it was probably worse for others near the walls. {Regular} Seats do not recline, nor armrests remove -- so a bit inflexible.\n\nKiosks were out of service and the one I did try to use to pick up my tickets did not find my order, using any method -[phone# or CC#]- \n\nErgo, good thing I brought a copy on my SmartPhone-- Again, poor execution.\n\nGreat visual design to the lobby and restrooms, but I am in a theater for the experience and movie, so this is not as huge a concern.\n\nI will be trying the Biltmore Esplande next, as my colleagues suggested it was much better in many ways.
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