I made my reservation on-line, but mistakenly cancelled it before arriving at the hotel. As I was trying to explain my dilemma, the hotel General Manager reminded me that 90% of his guests were HIlton Honors guests, and I was basically just an average guest. I, therefore should not expect any special treatment. It took all 3 days of my stay to get the rate correct after the hotel placed several verification holds on my account totaling almost $300 more than my original rate. Since my stay was so recent, I have not seen the final charges on my account.
The remainder of the stay was uneventful. The staff was not apologetic, or overly helpful. I certainly did not receive any service over and above the average guest. I will only visit this hotel again when I can stay free with my Hilton points. I will spend my money elsewhere.
One positive note - the sleep system beds are amazing. I always get a good night's sleep.
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