Travelling LAN Airlines back from Lima to London Heathrow via Madrid with the family in Business, the flight had a technical issue so all passengers offloaded. 4 hours later we take off and for the first leg Lima to Madrid no hot food as they have offloaded that as well - 10 hours later they serve breakfast not even sparkling mineral water. On arrival in Madrid missed connection and LAN then rebook us on a British Airways flight - but in economy not in business. So after not having any food for 11 hrs, the reward downgrade for us from our original booking class The best news the luggage had a better journey than us.
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