Ordered a new washing machine, paid extra to have it fitted and take the old machine away.
New washing machine arrived, however “apparently” the guy couldn’t disconnect my old machine due to unable to turn the stop cock off.
I was told i would get refunded for not having it fitted and just to phone very when I needed my old machine picked up.
I managed to disconnect the old machine and fit the new one myself. I then called very to get the refund and arrange pick up however what a nightmare! I have only been on the phone over an hour, spoke to two different advisors who put me on hold for no reason to then what appears to have been put back in the queue and start all over again. It’s completely unacceptable and I’m still no further forward!!!
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