When we arrived, Everything was perfect! We absolutely loved it. Then it rained. It was a good hard long rain. We were eating dinner in the room and suddenly the roof/wall started leaking. Not sure how bad it would get/stay we started the process of changing rooms. That's where things went bad. Really bad! We were traveling with 2 adults and 2 kids. We were sent to a 1 bed suite as a substitution. I went downstairs to explain what we had and what we needed. We were then offered a one room king bed non suite room as a replacement for our 2 bed 2 room suite. I went back down to the front desk and asked the manager if he was trying to prove a point.
They ended up bringing up a roll away, stacking some furniture to make room for it and that's where we were.
I was so frustrated I could not think straight. In the end they ended up giving us a night free. Still not sure that was enough compensation but I wanted to be sure I was not being an irrational customer.
Presented with a difficult situation, I am not sure they did their best. This whole process took about 6 hrs or waiting for managers and such.
Probably won't choose this location for our next trip to the city.
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