As we pulled up to the Hotel, I thought to myself “what a charming place”. The exterior is tasteful, warm and inviting. The valet was friendly and prompt. We pulled our bags and were off to the front desk. Check-in was courteous and pleasant, all was well.
Our room was a short walk from the lobby upstairs. The room was close to the street, in the same building as the lobby, and there was noise but no big deal. The room was clean but something just didn’t feel right. The room wasn’t bad but it was not good either. Of note, our mattress was worn and VERY unsupportive.
As we changed to walk across the street to the Grove, a housekeeping person opened the door and walked in. No knock, no announcement, just WALKED right in. She quickly apologized and literally sprinted off, but seriously?
Farmers Daughter is across the street from the Grove, which is a plus. We had breakfast Sunday morning at the restaurant onsite. The food is good, ambience warm and friendly, and overall the restaurant area is well done with plenty of umbrella’s and shaded tables to enjoy your meal under the Southern California sun. Overall it is nice, though the service was average.
On Sunday morning, housekeeping called us at 10:40AM supposedly for no reason. At 11:30am housekeeping knocked on our door asking if we were checking out. I said yes, and confirmed checkout was noon. The housekeeping person seemed to be pressing us to be out more quickly, like, RIGHT NOW. Three interruptions from housekeeping in less than 24 hours is three too many in my book.
Our room was on the outside. The rooms facing into the center of the property are probably a better experience as the inner ambience is warm and inviting while the GNC sign in our window was not. As I looked around during breakfast, the inner part of the hotel was quite nice and I could imagine probably a good experience. Ultimately, the housekeeping interruptions, and at checkout a general lack of concern with guest satisfaction, combined for a will not return. The Valet provided the best service experience at this property and is excluded from the poor service rating.
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