First time ordering from them. the frame came today broken in the corner, went to the help assistant and was told the credit was added to my basket for a full re-order, when i went to my basket to re-order nothing was there except a £15.54 off promo code, went back to another assistant who seemed to just be taking the time way too much with it and took forever to get back to me for a simple check on my basket, when they do eventually reply they say the credit can't be put in my basket. 100% customer satisfaction guarantee my ass, i don't know where you got that from. certainly not happy i have to refund a christmas present on the 24th either
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