My family and I had orginally booked this hotel for four nights after entry plans into the United States had to be changed. I should preface this review by saying that we got Airline staff rates which were much cheaper than normal - however this does not justify what we found when we stayed there. We had a double room (two double beds, one for me and my wife and one for the two kids) on the 15th floor of the hotel in what was supposed to be the "quiet" area. The room was fine but it took us a while to work out the A/C since the unit had controls that did not work - until we discovered that they were in fact redundant and the room control unit was on the wall! The room itself was fine except that we were right above runway 25 left at LAX. Great for plane spotters but really loud if you want to sleep. Clearly, the windows were not soundproofed and I was surprised to find flights taking off still around 1:30 in the morning! When we booked this hotel, I was told that breakfast was inclcuded for the two adults but the children would incur a fee. This was similar to the arrangement we had at the Sheraton Four Points in San Diego where we flew into the US before we arrived here. Actually, for a buffet breakfast where my kids did not eat much, we were charged $63! I queried the bill and the hotel stated that British Airways rates did not include breakfast! I was not happy. In the end, the Resturant Manager agreed to reduce the bill to $40. Still not happy about that really. By the way - the Pool? Don't bother. Its a postage stamp! The thing is on the second floor and so small that when the people sitting at the far end start smoking, the kids get irritable in the pool at the far end! And we had to wait ages for replacement towls to be delivered while we shivered by the pool, which itself is in shade most of the time because it is between two buildings - which also means that there is a fairly strong wind around most of the time.
Parking the rental car on the hotel property costs $13.75 which is reasonable, despite the fact that at the Sheraton in San Diego it was free! To be honest I expected much more from this hotel as I have stayed at the Crowne Plaza in the UK both at Heathrow and in Chester where the service and prices were impeccable. But the hotel here at LAX was pretty bad considering. Even the lady who sold me the road map in the gift shop was rude when I stated that the map only showed LA north of the airport and I wanted to see the south part. Overall, not the sort of place I will be staying in again. It is fine for quick proximaty to LAX but as a hotel for any lengthy stay, I will be looking elsewhere in future.
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