Location is good if your interested in shopping since it's attached to a large mall (there's another Westin at the other end of the mall - weird). Staff is generally nice, seems well trained. Rooms are decent size with comfortable beds. Soundproofing from hallway noise is poor. Bathroom is no frills - large but poorly lit with very basic fixtures that are showing their age. Elevator is a more complex style - you enter your floor before entering so have to pay attention to which elevator you should board - this led to some operator error on my part. The system for entering your floor is relatively loud, in the room they initially gave me the elevator was easily audible through the door so you may want to specifically ask to be placed away from the elevators. Regretably, this means you're limited to a two bed room rather than a single king size bed. Not what I'd prefer, but then again it's better than being woken up by the elevator beeping. The Gym is OK, but it's worth the walk to the other Westin's gym, it's significantly larger - my key worked to get in. Pool is decent for laps. There's a nice jogging route (beware the heat and humidity), but suggest running up Sage Rd rather than Post Oak since the intersections are much less busy. I had to dodge several cars the first day which is never fun.
hotel reviews