The room was OK but customer service was horrible. Catherine Stafford - front desk manager was extremely rude and unprofessional during our stay. We had a wedding set at the hotel and the bridal party along with family members, were staying at the hotel for two nights. The hotel was given a list of names along with room types that they did not adhere to - like assigning a King bedroom to a group of 4 individuals. When a change was requested during check-in, we were told, "we're all booked out tonight so you'll have to pay if you want another room". I ask for a manger and am told she won't be in until 9am so we were reasonable and said, ok, let's pay for a room tonight but can you move us for the second night into a double bedroom since they were available. They said yes, absolutely and then the next day, when we go to check out of the rooms and into 1 room with a double bed to accommodate 4, we again get the "We're all sold out, sorry, we cannot accommodate". I ask for a manager and am told she'll be back at noon. The wedding was to take place in the afternoon at around 3pm with a reception to follow so at around 2:30pm, I decided to speak with the manager again. At this time, she rudely tells me that it's not the hotel's problem that we don't have a double bed because they "don't book room types - just a room". When I mention that there were 4 in our party so a King bed doesn’t work and that we were promised the night before that we could be moved in the morning, she proceeds to say, "well, we have a double room right now due to early checkout so please move out of your current rooms and into the double one now". I tell her that with the wedding about to start shortly, I can't have everyone pack and move right now - that would be ridiculous to ask us to do now. "Sorry, we can't do anything else for you; you'll just have to pay for two rooms for both nights".
Their front desk staff really needs training in courtesy, respect and hospitality. Personally, I won't be visiting them ever again.
hotel reviews