I booked 2 rooms for one night at this hotel through Hotwire, so we got a good rate of $79/night. We had a pleasant stay. The rooms we stayed in were clean and big, the beds comfortable, and the bathrooms were updated and great. The outdoor pool has definitely seen better days and even in the middle of July, it was VERY cold. BUT, the jacuzzi hot tub was a nice relief from the cold pool.
The shuttle was quick and a nice convenience to get to the airport (hence our whole reason of staying here).
So, all in all, this would have gotten a better rating, however, in our mad rush to leave at 4 am to catch a 6 am flight, we had left behind our 2-year olds' favorite stuffed monkey. I called the hotel as soon as we landed and thankfully housekeeping found it. I was so happy that they found it since my son doesn't sleep well without him.
Since then, however, it has been one incompetent desk worker after another. It has been 10 days since they said they would mail it and IT IS STILL THERE! We have spoken to five different people and every one of them can't seem to understand how to stamp, address and mail a package. Every time we call about it, there's a different issue. The first time, they didn't have our credit card information (obviously someone didn't write it down but then neglected to contact us to ask for it again), the second time they said they didn't have our address (how many times do we need to give it to them?) and this last time, well let's just say they don't know why it hasn't gone in the mail yet (and they had the wrong name written on it). We've given up on them ever sending it so we're having a friend drive to the hotel to pick it up and mail it to us. At this point, I'm afraid of them putting it in the mail, it may never get to us.
So, while the rooms were nice and accommodations fair, the staff leaves me to wonder how anything ever gets done there.
hotel reviews