The location of this hotel is just perfect! Very near Grand Central and Times Square, so you are actually between all the hot spots. But, don't be fooled by the nice website and professional photo's. The rooms are old, dirty, full of dust under the beds and need some serious renovation. As soon as you enter the hotel you're surprised by the nice lobby. But then the story begins...
The staff of the hotel is just rude! They were begging for tips and just walked away without saying anything when we gave them, in their opinion, not enough tip . During our check-out I was helped by a frontdesk agent who was very arrogant and grumpy. I received a strange bill and asked her what to do with it. She just didn't want to help me with it.
The hotel really needs renovation, the staff has to learn how to be friendly and housekeeping needs a new vaccum cleaner.... I won't go to the Roosevelt anymore.
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