My stay(that ended this morning) was absolutely awful starting with a valet (only parking available) who wouldn't check my car in until Ishowed confirmation that I had booked a room with the hotel. I couldn't get anyone to help carry my luggage; the room I was checked into had a dirty bathroom (coffee stains, dirt and debris in the tub and sink). I called to request new bedding and a clean bathroom early the next morning... when I returned after my business meetings, the new bedding/comforter on one of the beds was not dry...it had wet clumps of down/filling like rosettes all over the top of it. Luckily, there was the other bed to sleep in for that night. The next morning I called again to complain...there was no hair dryer in the bathroom, and no inner shower curtain so the floor was soaked every time after showering. The next to last night of my stay involved a air conditioner that was blowing out hot air, and a TV remote that quit working.
I complained everyday to "guest services", and they did fix my a/c. I would have moved to another hotel if I had had the chance, and will certainly be reporting this experience to my employer who usually books 100-150 rooms at the hotel in August every year. I am a frequent traveler for business, and I can honestly tell you that I have had better experiences at a Motel 6 than I have staying at this hotel for the past 5 nights, and paying over $1,000 to this hotel!! Trust me, there's got to be better hotels near UCLA than this one.
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