My husband and I stayed at this hotel for 3 nights and enjoyed our visit overall. The hotel is well taken care of and has clean facilities. Our room was on the 10th floor, but facing the airport's runway. For the most part, that was not a problem, though the plane noise did wake me up once on a day that seemed to be particularly busy at the airport. I would recommend requesting a room that is not facing the airport if you are a light sleeper. My favorite features of the hotel were the fitness center and the sauna and steam room, both of which are in great shape and well-kept. The two downfalls: parking is $12 per day; Internet is $10 per day.
We had two minor incidents while there. First, three of the towels in our room were stained, but were replaced with new ones. Second, there was a scheduled power outage to occur for a few hours after midnight one night (apparantely ordered by the county). Letters were sent to all occupied rooms to inform them of it, except we never got one in our room. It totally caught us off guard, as we are "night people" and stay up late. I kindly spoke to the manager about it upon check-out, and he was more than understanding and courteous. He more than made up for it by waiving some room charges. Although those experiences were not pleasant at the time, one cannot expect everything in such a large hotel to go perfectly well. It is how those incidents are handled that matters to me, and this manager went out of his way to ensure customer satisfaction. For that reason, I would definitely stay here again.
One thing to note, though: if you are going to LA as a tourist, I do not recommend that you stay in the LAX area. I read one reviewer write the same thing and disregarded it, but later wished I had listened to the advice. All of the tourist attractions are several miles away, and with LA's traffic we ended up spending way too much time in the car trying to get to places.
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