This hotel is a great location to stay downtown Indianpolis, walkway to the circle center mall and many great places to eat near by. As always the managers reception and breakfast is a plus. The room was very clean and nice the only complaint is the temp control no cool air available suggested turning the thermostat down and using the fan, the room was still too hot luckily the window opened to get some cool air in the room. The only other complaint I had was the customer service could have been better, the front desk was busy talking with each other instead of acknowledging me and when I checked out I wanted my luggage held they sent me down the escalator to the bell desk which no one was there so I waited for about 10 min too long and just took my bag with me which was an inconvienance. Not the service I expected for an Embassy Suites.
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