I'm a Diamond member & travel extensively for business & love staying at Homewood Suites but this one is by far the worst. The coffee is the worst of all many hotels EVER stayed at, thought it was just one day but everyday had several coffee grind particles & if you can't even enjoy a cup of coffee, that's bad. Upon check in, room only had used toilet paper left from previous guest & didn't evn provide an extra one, housekeeping off evenings. Fitness center A/C out & 82 degrees and no maintenance on duty to fix. Front doors not automatic which makes it difficult w/luggage and no service to help you. Placed me near housekeeping rooms & really noisy @ night, had trouble sleeping. Not sure why front desk mentioned no housekeeping service evenings. Initially booked reservations for several weeks but cancelled them all! I will be staying at Residence Inn Houston Westchase on Westheimer which I have stayed at & is great! Sorry Homewood, you REALLY disappointed me this time.
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