We recently stayed at the Times Square holiday inn express hotel for 8 nights.
Th hotel is in a great location - 5mins from Times Square and close to the bus terminal and subway connections. Room was comfortable and we appreciated the free use of the ice machine on the floor above. Our room was on the 25th floor and you need to be patient as there are only 2 lifts for the entire hotel - even though there are 6 rooms per floor and over 30 floors.
Breakfast was included and is pretty basic e.g. rolls, cereals, toast machine and variety of drinks. Be warned to get there early or avoid. We had breakfast there on the first day only - it a bit of bun fight! The room breakfast is in is tiny and getting a seat - let alone a table is nigh impossible. We had breakfast out on the remaining days. Can recommend Balthazar in Soho - amazing breakfasts and we went twice.
My wife & I were extremely annoyed that whilst staying at the hotel we had items from our room stolen by staff. We informed reception on the first occasion when a brand new aftersun lotion was taken. Bought only days before our visit was £9.00. Reception said that they were unable to give us money to repurchase an aftersun but would add 10,000 priority club points to my account along with my points from our stay. We were told house keeping would be spoken to.
A day later we returned to our room to find more items had been stolen by staff: a nail polish & sweets which were unopened. Again we indicated this to reception & were told the house keeping manager would be informed, yet because of the previous days theft they had added 10,000 they were unable to do anything more.
We were offered to have the nail polish replaced but only when checking out & when we had transport waiting to take us to the airport.
I am extremely annoyed that having returned home to the UK on Saturday 25th I am still waiting for these '10,000' points to be added to my account.
Our stay was blighted by these thefts.
From this experience we will hesitate to use Holiday Inn Express and it's co-hotels again.
hotel reviews