This is one of the times I really wish I could rate on half-stars. \n\nFor selection, Mounds gets five stars. This location is not an overwhelmingly huge store like some of the big chain pet stores I've been to, and yet they manage to cram more variety of foods, toys, and supplies than any other store I've been to. I'm trying to switch my cats to a grain-free diet, and while the cats are resisting, Mounds has offered me lots of options! So wonderful.\n\nI'm not actually familiar with Mounds as a company, but from the tiny bit of research I've done--and the newsletter they gave me--it looks like they are really working to make a difference in the Madison/Southern Wisconsin area. And for that, they at least deserve thumbs up. \n\nThat said, this location is a bit hard to navigate. I had to wander through the dog food to find the cat food, and the toys were in a totally random spot. Once I found them, though, I was fine. I think the store could use a bit more lighting or something to make it feel a little less dungeon-like, but it's not like you're running around in the dark or anything, either.\n\nAs for service, I'm really split. This is where the half-star comes in. While the cashiers have always been friendly while I check out, and the first time I was there I had someone ask if I needed help finding anything (which was the time I didn't, as I was legitimately just wandering around), I've not had any additional offers of help, and the employees I see around the store seem a bit stand-offish. That said, it could just be I was there on a few bad days, as the cashiers were super friendly, so it's not horrible customer service, either.
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