Got here early today (about 1:00). Room was not ready, but I expected that. The receptionist said she'd call as soon as it was ready. No one called in the two hours I wandered around this seedy part of town. And I mean seedy. I went back at 3 and said I had not received a call, but was checking since 3:00 is check in. Turns out my room was ready for an hour. No one called. I had preordered a special pillow and walking tour guide and when I got to my room, neither were there. I called the front desk 30 min ago and nothing...yet I had to sign a $250call incidental form for the walking guide at the front desk. All I can say is never again. I love DC and for this price you can stay in a much nicer area with much better service. I am dreading the rest of today, tonight and tomorrow night here.
hotel reviews