We stayed six nights at the Millennium UN Plaza Hotel. The front desk staff was very nice and helpful at the check in. We got a remodeled room and an upgrade to a superior room (we booked standard). We had a nice view from our room but you kind of had to be close to the window to see the Chrysler and Empire State building or you had to lean out in order to take a picture of them. But we liked our room and the view very much. We were located at the 30th floor and after sleeping two nights very well (beds are very comfy) a crackling noise started and woke me up in the middle of the night. It was so loud that I couldn't get back to sleep and I ended up using earplugs. The next day we asked at the front desk what this could be and they told us that we probably just forgot to turn off the ac. But we checked everything that night and it was not the ac. In the evening we asked if somebody could check this noise out in our room since we could still hear it. The maintenance guy stopped by and said this crackling noise is the wind and the hotel received a lot of complaints about that recently. The noise got much quieter the next nights and we didn't bother to ask for another room. The concierge helped us with a restaurant reservation at a very nice Italian restaurant. The only real complaint I have is that I asked several times to get a clean comforter (there was a big stain on ours) and after asking four times and they never changed it I was sick of it and just gave up. Another not very nice situation we had was at the check out. The lady who was helping us asked me to fill out a survey. I told her we are in a rush but we would be happy to fill it out and mail it in or do it online. She responded very rude that this is not an option and grabbed the survey from me. I was very unhappy with her reaction and how she treated me during the entire check out procedure. I have to say that you can forget the ladies at the front desk but the guys are very very nice. They always asked us how we like New York and our stay at the Hotel. If we asked the ladies at the front desk (as I asked for a new comforter) they always gave me the impression that they are really annoyed by our requests and treated us disrespectful.
We liked our stay at the Millennium though we had some issues but I am not sure if I would return. Location was great just 10 minutes to Central Station and Fifth Avenue.
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