I have used Currys many times in the past and like with most companies when it goes well all is good. For the first time this year it has not gone well and the after sales care from Currys has been nothing short of disastrous, so much so they will get two separate negative reviews. The first problem I had was that I bought a television online and it arrived with a damaged screen. 'No problem' I thought 'there must be a smooth returns process'. Onto the web i go and find there's a link to a form to fill in.... doesn't work (though that appears to have been fixed in the interim). Oh well it says I can return it to ANY store, there's a form to fill in there as well.... also not working. No problem, I will get on to the webchat. Issues with this:
Chat window gives no indication when a response is made. Given the timescale for replies this is unforgivable.
If you click a link on the page it closes the chat down and you have to start again.
I could not get the email transcript to work at all so I have no record of the conversations had.
Upshot of this was that after spending ages chatting to someone only to lose the chat whilst I tried to check where the local DPD returns location were (by clicking the link on the page) in my second chat I was told repeatedly that I could not return the television.
Stuff this I thought and resolved to take it in to my local store. Getting there they tried to tell me that they could not deal with it as it was an online order (you can return to any store remember) but backed down, perhaps due to my wild staring eyes after an hour spent trying to get the customer support to give me a sensible answer.
Another frustration here is that there is no easy complaints process, just send a letter or vent on a review site.....
I am still £5 down from the delivery cost but I shall consider this money well spent on learning to avoid Currys in future
company reviews