Stayed here in early January 2012 and the first thing we noticed is that no one offered to help with bags.
It has a small, busy reception, and the words "part-organised chaos" seem apt.
We had a Junior Suite which was tired but comfortable. The bathroom is the oldest I have had in a hotel for years (I travel a lot and had a total of about 50 overnights in 2011).
The sleep number bed was great, BUT, we had to set it each evening????
The internet was abysmal, even though we paid for the upgraded package. The front desk removed it from the bill immediately.
There is no overnight room service, and no tea or coffee making facilities in room. The overnight staff invites you to go outside, cross Lexington and use an all-night deli.
There is a "greeter" in reception, with a very gruff tone; we were awaiting a friend and were amused by people seemingly shaken by his "good mornings", it was an added layer of odd.
I am diabetic, and my glucose readings strongly indicate that I received Coke rather than the requested Diet Coke....
Room heating was intermittent.
We put our bags near the bell captain whilst waiting to leave, at the bell captains suggestion, and I heard him forbid a colleague from carrying them to the car we'd arranged???
This was a three night stay, following two short stays at the Radisson, New Providence Wharf, London, which will get a 5 on all levels!!!
Location gives this a three rather than a two.
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