We booked two rooms for family with kid and my parents. We got two rooms on two different floors. Soon I realized shower was not working. Called the frontdesk(by the way, room had no instructions how to call front desk, none of the labeled buttons on the phone worked), the person on the phone said he did not have anything on same floor, only he had available on 4th floor. It was on a totally different section than my parents on 2nd floor. we moved to 4th floor, it was hot. Put the AC high, was thinking it might cool down in couple of hours. Then my wife said, room had no towels. So we got a room which was not ready. it was already 1 in the morning, my wife or me.none had any energy to move room again. Next day room was still hot, they sent guy to check. He offered to bring a fan. None of the room had any microwave or fridge. I even called in the morning that we were travelling with a baby, I had to keep buying milk as room had no fridge. Hotel need lot of work, very old, rooms are not clean. Most of the lights on the elevator do not work, which should be easily fixed. I stayed in other Holiday Inns before, but this was below any standard. I would never stay or even recommend anyone to stay here. We were happy to check out from this place.
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