Firstly, the location of this hotel is brilliant and really one of the best areas of New York. Around the corner you have bars, restaurants, the high line and streets you can spend hours walking around.
I will get the negatives out of the way first - housekeeping. Probably the worst housekeeping I've ever had (and we travel A LOT). Effort was minimal (first night they didn't service the room until 6pm then didn't give us toilet paper which we had run out of, didn't empty the full bins etc). Our soaps and shampoos were not refilled until day 5 of our 7 day stay. Ok, so nothing major but disappointing. Especially giving we were still paying a good amount of money for our stay there.
We knew from reviews rooms were not big. We had a captains cabin on the third floor. The room was big enough, especially given we were out most of the time. The road didn't bother us too much but if noisy road bother you, be warned.
However, what will make me go back to this hotel is staff friendliness, cool decor, the very cool bar and as said location.
Despite some of the horrible reviews, it is a nice place to stay. It is New York, it is a 3 star hotel. This year alone my husband and I have spent 2 months under hotel roofs and it is someone we would come back to!!
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