I recently stayed at the St. Gregory with my family of four. The room itself was quite spacious and well maintained, if a little dark, and we appreciated the full kitchen. Also, the staff was friendly and helpful, the guest laundry facilities were fine, and the equipment in the fitness room was in good working order. The location was ok, though it was quite a walk to the nearest Metro station and the nearest grocery store was a long walk too.
However, I discovered that the hotel's reservation system did not allow me to make changes to our reservation that was made through Expedia, and the hotel's reservation manager was not at all willing to work with me to remedy our situation. The rules listed on Expedia stated that changes to reservations made within 3 days of arrival would incur a one-night penalty, but they did not state that changes could not be made, which is what I experienced.
I tried to make changes to our reservation a couple of times, both on Expedia and by phone with the reservation manager of the St. Gregory. The manager was quite short and unfriendly towards me on the phone each time I spoke with her, and an Expedia customer representative gave me misinformation. As a result, I will avoid both the St. Gregory and Expedia for all future hotel reservations, and I recommend this strategy to other travelers.
Lastly, we discovered that the St. Gregory charges $12 per day PER DEVICE for wifi. In this day and age, this fee is ridiculous and it was one of the reasons we wanted to change our reservation in the first place and move to another hotel. We ended up tethering our laptops to our Android phones to access the internet, which was a little slow but saved us a lot of money.
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