I called about a charge to my card that was not supposed to take place until I checked in and was treated very rudely by the girl who answered the phone. then when I finally got to the manager Roger Bock or Buck, he tells me I was reported by her to have sworn at her and dropped a couple "F bombs" which is an outright lie. Even if i had spoke to her that way i believe i would have been justified. Its not like this hotel is a motel 6. its over 100 dollars a night, so to be treated that way when i am a paying customer is an absolute outrage!
Roger Buck did handle the issue somewhat properly, but I will not be staying at this hotel for my convention now or ever again. I will be speaking to the organizers of my convention about this and would strongly suggest that if you intend on being treated like a guest and not lied about, pick a different hotel. there are alot of hotels in the dia area.
on another note, they did refund my money and i am satisfied with that. but at no point did anyone even so much as apologize to me for the way i was treated.
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