My husband, son, and I was looking forward to our trip to NYC. We only had 2 days. Upon arriving at the Wellington Hotel the manager Jim tried to over charge us on taxes which was already included in our package. Then he tried to charge us for our breakfast that was included in our "Great rate Great Discount breakfast included package". Then the manager Jim tried to tell us that my son was not included with the breakfast that would be $28.00 more. Since I told Jim I wasn't happy because this was supposed to be included in our package. Jim told us if we didn't like it, we could find another hotel. Not knowing a sole in NYC and being 8:30 pm where was I going to find a hotel. We told him to just give us the room and we were only going to pay what was originally quoted. Our travel agent was able to get a hold of another manager the next day that was kind enough to give us the 2 additional coupons for my son to have breakfast with us. We were notified by our agent at 12:30 that he had taken care of the matter for us.
The room was nice. The beds had plenty of room to get around them. We had a couch, coffee table, tv, walk in closet, a microwave and a refrigerator. The refrigerator had left over food in it from the people before us. I called the front desk to ask them to please clean the refrigarator for us. Which they did take care of. The bathroom was small, but we weren't expecting anything really fancy either. The price was an awesome price. The hotel was in a great location to see many attractions. We loved the room, but the service Jim gave us wasn't good, it was terrible. Then when we went to check out there was $60.00 added onto our room for breakfast which was included in our package. Luckily we had a different manager that fixed the problem and told us it was a computer glich. We really liked the hotel, but you definately have to make sure that if you go here that you bring your confirmation slip (just like us) with any documentation from your agent and make sure that you are not overcharged.
This put a damper on our trip to NYC. The only thing is that we did meet a lot of wonderful people in NYC that were helpful and courteous! You must go to the Empire State Building, even if there is zero visiblity we still had a wonderful time. The men up at the top are very nice to talk to and they point out special areas. I hope that you have a completely wonderful trip if you go to NYC. P.S. the subway was safer than I thought. Wonderful people there to help assist through out the city. If you get a chance go to 810 Deli on 7th avenue. They had the best lemon and wine chicken over rice that I have ever had. You got a big portion for a great price!! I would go back to that deli in a heart beat!!
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