My husband and I arrived on a Wednesday evening @ 8PM. It was @ 10 degrees outside - COLD! I was so happy to walk in the warm lobby with a fireplace knowing that I didn't have to face the cold again for the day. We checked in and when I asked where the elevators were - the clerk pulled out a map. I never needed a map before to find elevators - but whatever. The map was to our room - which was outside behind the lobby. Once my husband brought our luggage into the lobby we had to walk out the back door of the lobby, through a maze of walkways and try to find the correct building and doorway as fast as possible - because it was cold! What really worried me is that there was 8" of snow predicted for the next day. I knew we were checking out the next morning, but just imagine checking in to a hotel and having to roll your luggage through 8" of snow. The snowstorm came the next day and I felt bad for anyone staying there. All of the rooms open directly to the outdoors. That wouldn't be so bad in a southern climate - but Indianapolis isn't too southern. Directly outside our "living room" area was a basketball court. How would you like to be staying in the summer and check in after a long day looking forward to R&R only to have people playing hoops outside your window.
I've stayed in over 9 Homewood Suites this year that were GREAT! This was not Homewood nor any other Hilton Family hotel quality.
Every Homewood Suites I've ever stayed in had a nice sized kitchenette off the living area. These rooms had a refrigerator and sink area squeezed along one wall of the living area. I don't think they were originally built to be suites. My husband slept on the pull out couch due to his snoring and in the morning I couldn't get around the sofabed and tables to get to the fridge because the rooms was so tight.
We're Hilton Honor Diamond members and have stayed in A LOT of hotels - from $70/night Hampton Inns to $400/night Hiltons. This was the worst.
Oh those poor people who had to walk through the winter storm that day to get to their rooms.
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