I booked my room at this hotel through priceline for $65. It was listed on priceline as a 3 star hotel. I thought it was good deal because the advertised prices were significantly higher, around $150, and I have always had good experiences with Marriott. When I first arrived in the lobby of the hotel, I was feeling good about using priceline because I seemed to have gotten a good deal. The location is very central with easy access to just about all downtown attractions. Parking is expensive (~$30) but easily available. The lobby is large and well-decorated. However, once you leave the lobby area, the hallways leading to the rooms are dark and outdated with fading wallpaper. The room itself was also dark and dated. The bathrooms appeared to have been partially renovated with a modern sink and vanity, but the shower and toilet had a distinctly 1950's old-fashioned appearance (not in a good way). Still, not too bad for $65, but I would have been very disappointed had I paid $150. The view from our room was of another room, but when I book through priceline, I don't expect nice views. We checked in at around 10PM, dropped off our bags in the room, and then came back around midnight. Once we got to the room, we started hearing strange noises. They sounded like metal scraping on metal, wooshing sounds, cables clanging and gears spinning. My girlfriend then realized it sounded like an elevator so we checked the evacuation map on the door and realized that our room shared a wall with a 6-elevator bank! The noise level was about the level of a TV at moderate-high volume, so definitely enough to prevent good sleep. Since it was around 1AM when we went to sleep though, the noise was intermittent and tolerable (about once every 15 minutes). So we were able to sleep until about 5AM. Then the noises started again, this time louder and more frequent. By 6AM, the noise was basically occurring every 30 seconds, which made it impossible to sleep. I went to the front desk to complain and the attendant apologetically said that they have to use every room available. He said that they could change my room if I stayed another night but at this point, all they could do was offer me a free breakfast! When I asked for a refund, they said I would have to ask priceline.com. When I asked whether I was given that room because I had paid a cheaper price through priceline, they denied it, but said that they "used to do that in the past". I was only staying one night and needed a good night's sleep for a long drive the next day, but this hotel was unable to provide that most basic hotel service. I just could not believe that they used that room. It is basically uninhabitable for sleeping purposes. But there was nothing I could do at that point, so I
I went back to my room and decided that I would speak to the manager when I checked out. I specifically wanted to ask the manager whether he or she had ever been in room 1077 between the hours of 6AM and 8AM. So at 11AM I went downstairs to checkout and stood in a line with about 10 other people for 30 minutes at the front desk wondering why the line was moving so slow despite the fact that there were 3 associates at the front desk. Then I realized that every guest in front of me had a complaint! One woman stated very loudly that this Marriott is simply not up to Marriott standards. I couldn't agree more!
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