I have had phenomenal experiences at Ritz Carlton hotels worldwide, but this hotel is a disappointment. The service was great upon check-in, but the lobby is tiny and has no real place to sit when waiting for someone (at least not if anyone else is in it) and the service is only mediocre...usually the best part of the Ritz experience. The coffee machine in my room doesn't work, and the front desk didn't bother to pick up the phone when I called about the problem TWICE. No evening turn-down service as promised. The housekeeping was so-so, my shower had a lot of mineral buildup on it and other people's hand prints would show up when it got steamy. I realize that lots of other people have used the shower, but I don't really want to see visual evidence of it. There is nothing special about this hotel and while it would be a decent experience for a Sheraton it is not by any means a 5-star experience nor is it worth the extra money over any of the other mid-range hotels in the area.
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