We booked a king suite to celebrate our first wedding anniversary and I was excited to enjoy a beautiful hotel room! The staff were polite though I think they may have been new at the job as they often couldn't answer our questions.
The room that we received had a blown light bulb, the A/C didn't cool the room under 70, and the A/C unit made a loud chirping noise that you could hear over the TV. We asked to be switched to a room without the chirping A/C and they told us (over the phone) that they were completely booked. We went down to the desk a bit later to ask if there was anything that they could do and found out that, in fact, they were not completely booked. They offered to move us to a different room (a queen suite, which was a downgrade). The second room also had defects - a stained shower curtain and bathtub fittings that could be pulled completely out of the tub.
Overall, this was not a terrible hotel experience, but since it was a new hotel, I expected things to be nicer - especially for the price! The fact that the staff was unwilling to help us without significant nagging sealed the deal: I would not stay at this hotel again.
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