I stayed here for 3 days over the period of 4/13 to 4/15 as part of a conference located within the hotel. First, the positives:
1) The hotel has a classic, elegant feel to it. The ballroom is beautiful, with exceptional artwok, high ceilings, and amazing chandelliers (I found out this is where they filmed the final scene in the Fugitive movie with Harrsion Ford).
2) Check in was fast and painless, with plenty of staff manning the front desk. The concierge was helpful, and provided us with a good map for exploring the city.
3) The taxi stand is quite good, and there are no problems getting a cab .
4) The location is nice. It is about a 7 block walk from the Jackson stop on the Blue Line, so one can get from the the airport to the hotel pretty easily, with just the $2 metro fare.
Now, the negatives-
1) I felt like the hotel nickled and dimed the customers for everything. Internet? $3.75/hour, and $12.00 per day. Want to use a treadmill in the gym? $15.00. Checking out, and want to leave your luggage at the desk? $2 per bag. Very annoying, given the rates of the hotel.
2) The hotel has a very antiquated AC/Heat system, and it was impossible to get the temperature adjusted in the room. First night, I froze, and the next night was too hot. Certainly in need of an upgrade.
3) The dining options were limited. There is an Irish Pub, Kitty O'Sheays, with mediocre food and an average atmosphere, adn another restaurant, that was more formal, but with an average menu.
4) There were many elevators, but several were not working, and we often had long waits to get to our rooms.
Overall, I don't think I would stay here again, unless I had another conference in the hotel. Given my expectations, I was somewhat disappointed, and would explore a different hotel next time.
hotel reviews