I bought a premium flex seat from Hong Kong to Bangkok. The crew handed out meals, but nothing for me. They didn't even offer me a drink. When I asked, I was told that I wasn't on the list. I showed the lady my "premium flex" ticket, still nothing. At the end of the flight they offered me a meal to go. When I complained to the company online, I received an email 10 minutes later stating that the matter was resolved. They did nothing.
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