When you first arrive, the lobby is very nice and gives the impression of a hotel nicer than what you'll find behind the scenes. I've stayed several times in the past couple of months and there has yet to be a week where I don't have something wrong with my room that needs to be addressed: plugged shower drain, slow sink drain, and even a missing desk chair, to mention a few. One of the rooms even had a huge burn hole in the carpet that went all the way to the concrete floor beneath! Finally, the carpet throughout the public areas is just plain filthy and looking as though it's way beyond its lifespan. I've also been told that my HHonours level does not allow me perks in this hotel that it would in other Hiltons as this is a "premiere location;" well, for being "premiere" and for being in a wonderful location, I expect a lot more in upkeep, general cleanliness, and condition of the rooms.
On the flip side, every staff member has been courteous and polite, parking was reasonable for a large city, and the beds have all been comfy affording a sound night's sleep.
Bottom line: if I wasn't staying at this property per travel policies for my company, at this price-point, I'd look for other places to stay in the area.
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