Vueling may have the worst customer service of any airline. I booked my flight incredibly carefully at Vueling.com, only to arrive at a confirmation page that had me flying on a totally different route than I had selected with a totally different time (like completely different origin and destination city and not even the same day). There was clearly a glitch with the booking, and I tried to contact Vueling call center only to find it closed. When I called back a few hours later and their call center was open, they refused to cancel or refund my reservation since "no website incident was documented" and since it had been more than 2 hours since I booked the flight. They did not care that their call center was closed which made it impossible to reach them within 2 hours of booking online. I am now out about 100 Euros because of a stupid glitch on Vueling's website which they refuse to acknowledge or offer support around. They claim I had to contact them within 2 hours of the booking (a ridiculously short window of time) despite the fact that their call center was closed within the 2 hour window. The only "solution" they offer you is to file a complaint on their website, which is literally a chat bot. If the situation weren't so unethical and clearly just an attempt for a company to rip off a customer, it might actually be somewhat comical at how bad they are at addressing even the most basic of mistakes.
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