Having used this company twice before and happy with the phones, I chose to buy from them again, the iPhone XR pristine condition. The phone arrived and yes it was in pristine condition, however after the 2nd day it kept losing sound, as I was well in my 14 day money back guarantee period I sent the phone back and requested a full refund. They received the phone back on the 22nd of April!! It is now the 24th of June and I have yet to receive any refund of nearly £400. I keep getting promised dates of the faceless customer service teams but still nothing! The next step I feel is legal action! Don’t expect a refund so quickly if your not happy with the product, all you get is please contact our customer support!! What do think I’ve been doing for the last 3.5 months, new dates given still no refund absolutely disgusting customer service, with no accountability just faceless names on the replies.
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