We bought the pre-purchase rate for this hotel and were really pleased at the savings. The location is outstanding. Close to most everything, including subway. The hotel seemed like it was purchased by Hilton from some other hotel brand and modified a bit to suit Hilton's style. It was dated and confusing. The lounge is right at the front desk and the smoke was awful while checking in. Moreover, we had to wait in line to check in at 3:20 pm for about 10 minutes. That is really bad by any standard. Then as we walked to the elevator we are hit up by a sales person for Hilton vacation club sales. REALLY???
I suppose the room size is to be expected in New York City, but it is pretty small. No view except for the building twenty feet across the alley. The furniture and bedding was top quality Hilton is famous for. The bathroom was really small and the plumbing a bit dated, a bit drippy. Toilet seat (does it matter? yes.) was one of those cheap thin plastic type that twist and move around you can buy for under $5. The hotel can do much better than that! Rooms were clean, towels were fluffy and thick. Water was hot and always fast to come on.
In New York, there is always the sound of construction going on. Even in the hotel. A jack hammer was pounding away on the floor directly above ours three mornings in a row starting at 9:00 AM. I know that no time is great for repair or remodeling work, so we were just unlucky with it.
Hotel staff were very polite, but "New Yorkish" friendly. Would we stay at this hotel again? Only if we could get the same rock-bottom prices we grabbed on this stay. It is absolutely not worth the rack rate, and you shouldn't expect much of a Hilton Doubletree experience. I think they are trying, but are struggling to bring it up to Hilton standards. But, it is New York, not Maui!
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