Spent 3 nights here on a recent business trip. The hotel was good, nothing out of ordinary. And w some hiccups.
Good central location.
Check-in was quick and smooth.
Ample cab access as they are always waiting across the street.
As Starwood member, I was on the 11th floor for members with gold status (or similar).
When arrived in the room discovered cordless phone was not working properly, plus ironing board was screwed up. Apparently the attendant informed front desk not to use the room until fixed. So I get to the room and cleaning lady comes in surprised new guest staying there.
So an hour or so after arrival, I was interrupted while someone came to fix the items.
Fortunately was not in middle of work call or nap, etc.... but this is not a way to welcome a new guest.
Room is clean and good bathroom, particularly shower.
Morning breakfast room service was decent and efficient.
Hallways, wood paneling, elevators all look a bit warn, scuffed, scratched and in need of some upkeep.
One night tried to get a wakeup call and could noboday answered the phone. Exhausted, tired wanting to go to sleep, but I had to call back 3 times until someone answered wasting 15 minutes of my night and desire to sleep.
Asked for change from front desk at one point to tip the bellman hailing taxi. She informed me she could not make change and go ask the bellman. Talk about odd and very awkward. Never experienced that before.
Overall, the hotel is decent room, good location, but only OK service and need of upkeep and attention.
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