I booked a room through an online service and it was a studio suite, which is an upgraded room with seperate living area, bedroom, and kitchen, etc. When I got to the hotel, they told me I was getting a regular King room. I told them that was not correct, I even pulled up my confirmation that said clearly 'STUDIO SUITE' yet they still did not honor the reservation. After I decided to stay elsewhere because I hate being taken advantage of, she offered to grant me an upgraded room, but I had to pay $25 out of pocket on top of what I had already spent on the hotel room. I was very dissatisfied with the way the staff handled the situation, even with proof in black in white in front of them.
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