The customer service is 5 stars at this comfortable Kimpton property. There is a free wine reception in the lobby, very helpful staff, free coffee and tea in the mornings, and if you are an In-Touch Member free wi-fi. The rooms themselves are very well decorated and very comfortable. The location however... not good. The property sits on the cusp of the really bad part of San Francisco (The Tenderloin), and feels unsafe as soon as dusk hits. It is close enough to the really nice area, just make sure if you're alone you take a cab at night to and from. I did walk every morning at 9AM to my San Francisco office on California Street & Montgomery, and it was a nice, easy walk with a lot of other business people lining the streets. This is a REALLY nice hotel so yes, I would come back, but I'd just stay very alert when going out at night.
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