Worst customer service ever! First they canceled our flight (no email to let us know ahead of time) they let us know when we were in the airport, Gladly we could change our flight, I saw a customer service not using a mask during a pandemic, they never asked us for COVID test during a pandemic, my passport last name and my married last were not the same and they made a huge deal about it and they would not let us get in the plane until I show a marriage certificate. Let alone I needed help and all the stuff and customer service looked at me like they don’t work there and pretty stressful experience.
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