We ordered from deliveroo for the first time tonight (26/11/22). We placed the order at 17:45. At about 19:10 the delivery tracker said the food had been delivered and left on the doorstep. However, we never received it. We contacted deliveroo and a rude women told us she could not refund us because they tried to contact us (they didn’t) as they couldn’t find the address and then she said it showed as delivered. It was contradictory. Finally, we decided to contact the restaurant and they kindly said they will put the order through again but the driver (from deliveroo) never turned up to pick it up. Several minutes later, we called again and even they were upset about the situation and told us it is happening very often and many customers were not receiving their orders and yet shown as delivered (very suspicious). We received our food nearly 4 hours later (21:10) after they tried the third time. This is corrupt and there should be a serious investigation, we are shocked nothing has been done yet after all the amount of negative reviews (unfortunately, we didn’t look at them before ordering). They are robbing people blind. The authorities have to be on top of it as soon as possible. Otherwise, there will be more victims of this suspected ‘scam’ company.
company reviews