So there was this coffee cup. With a spoon and a saucer. It was outside my door when I checked in. I have no idea how long it had been there. 44 hours later when I checked out, it was still there. I’m including a photo here of the cup next to my luggage as I was leaving. How many hotel employees – housekeepers, maintenance, room service, the bill-slipper-under-the-door person – walked by and left that there over those two days? That kind of summed up the Sheraton for me – a complete lack of attention to detail.
The good: the location is great. The front desk and concierge staff were very friendly and knowledgeable. Check-in was fast. The view of the pier and fireworks was good, even from a lower floor. The shower was good.
The bad: everything else. Most of the pillows in my room were so flat that I don’t know if they could still be defined as pillows. Not one really firm one, out of 8 total. The desk drawer kept sliding open when I was sitting there trying to work. It would simply not stay closed. So I went out and bought some duct tape and taped it shut. When I opened the cabinet under the TV, all three drawers flew open. I didn’t duct tape them – I just didn’t open the cabinet again. The remote control for the TV didn’t work.
The bed was uncomfortable because the mattress pad kept slipping and getting bunched up. When I was leaving the room, I noticed what looked to be a dried bodily fluid on one of the comforters. It wasn’t mine!
The exhibition facilities themselves were terrible – in the basement with dark, low ceilings. No cell reception in there, and I didn’t see any restrooms either although I may have just missed them. The elevator from the rooms doesn’t go to the exhibition hall – you have to go to the lobby and then take a series of escalators, or cross the entire lobby to another elevator. Our primary lunch break was 10:30-11:30, but the burger place in the basement didn’t open until 11:30 – not that the hours were posted anywhere.
Overall a really disappointing Sheraton. I would advise against having events there until they put some money into refurbishing the rooms and the exhibition hall.
hotel reviews