The staff at Swissotel were not particularly nice. They weren't overtly rude, but they also never went out of their way to address me as a guest. Each time I waited at the counter for staff (checkin and checkout - they did not put my bill under my door) for several minutes and then was waved to the desk upon my turn with no hello or anything, or apology for waiting in line. When I told them they needed more desk workers, my statement was not even acknowledged. Mediocre room and service for a very extravagant price. Also, views were good, but there are many hotels located closer to trains, Michigan Ave, etc.
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