Lisbon to Los Angeles via Montreal. As others have said, their lost luggage service is virtually non-existent. Air Transat lost a bag almost two months ago, and we still haven't gotten a reimbursement! Calling or emailing for an update is simply impossible. No one responds to email, the website is no help, and the baggage hotline just redirects to the website. I've never experienced such awful customer service in my life. It's no use buying a low-cost airfare if you're going to get screwed in the long run.
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