I just had a terrible experience with Hawaiian Airlines, after being their loyal customer for so long. My husband and I was offered multiple times a companion ticket discount of $100 but when I tried to use it online, it errored out, the website asked me to call their customer service and provided a phone number. I called in, explained that their website keeps error out upon using the discount. The rep told me that they "are aware of it", Reasonably enough, she offered to give me one time courtesy of not charging me $25 for using the phone service. Not until the price they offered me is ~$200 extra per person than the web pricing! Luckily, I did the math, and told her that, with the price they are offering me, I am probably better off buying the same tickets online without the $100 companion discount - What a trap! I insisted she to talk with her manager for at least matching the website pricing since I had to call in due to their website error. About an hour later, the rep did call me back, offering a much lower pricing than their first offer. I made the purchase. Only then, I noticed, adding taxes and everything, the actual discount I got is only $61 than my original website pricing, not the $100 discount as their "earned discount" offer of $100. Their explanation is: The base pricing for the ticket, since our phone conversation to get the $100 discount took so long (~3 hours), has gone up from $496.56 to $562! So, the actual cost for me to call in is more than the $25 phone change cost since their website didn't work. Yes, the website problem which should cost them in fact cost me instead! Yes, while they are claiming "No change fee" yet there is a $25 phone service charge upon anything you want to change, too! What a lying, cheating, blood-sucking company! They charge for every turn, every little thing including their mistakes, too (website error)! Stay away from this company, if you can! They are in blood-sucking mode right now!
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