Travelling with my 83 Years Semi disabled Mother, Booked tickets 2 months in advance & requested disabled person to aircraft assistance. Ist - Rize Flight= Checked in two hours prior to departure, Headed to the special assistance desk to be told that they had a long line of waiting which if we were to wait, we would miss our flight, The supervisor suggested for us to walk through security and catch the buggy service which was easily available, Even though this was very painful task for my older Mother, we did as we were advised only to be told at the buggy company desk which was far further from the security that their service was chargeable as they are a private company! We had no choice but to pay the EURO 10.00 to get to the gate (ONLY) NOT to the aircraft as we requested & booked two months ago! Rize - IST flight: Checked in at the business class separate lounge, I told the hopeless only agent that we booked the special assistance and needed the car lift to up to the aircraft as Mum cannot walk the stairs as the airport has no air bridge at all, She replied confirming that all was in order, When we tried to board, We were told by the SAME agent that she could not get the car lift and that we had to walk up the stairs, I asked for her manger to attend, He told me that I did not request the assistance, I had to show him the original confirmation email, then we got the car lift to the aircraft. Arrived IST, Wheelchair agent was waiting for us as we disembarked HOORAY, the agent assisted us through the jet bridge & left us by the seats at the gate claiming that another agent meant to assist us the very long way to the baggage hall – Guess what NO ONE showed up for 40 minutes and no one was available to assist! Be warned Turkish Airlines do not provide disabled assistance even if booked and their staff are liars.
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