I was very impressed with the professional and courteous way in which the Shell operative Seth Martin dealt with my enquiry. He was extremely polite and knowledgeable, and understood my question straightaway. What is more, he gave me the answer to my question almost immediately, and helped me to understand my energy usage much better. My conversation with Seth Martin was friendly, cordial and informative, and has greatly improved my opinion of Shell Energy as a company. The fact that they are employing helpful and efficient people like Mr Martin gives me encouragement. Also, I made a comment about the website which Mr Martin immediately noted and referred onwards. So 100% for customer service. Thank you Mr Martin, and thank you Shell!
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