Stayed there for 3 nights. You don't expect any view at that location and there wasn't. And in the middle of NY city you don't expect tranquility either from the traffic or the heating / aircon. The room was very big (don't know if it's standard), bathroom didn't feel too small espeically with it's separate shower - the TV was a curiousity considering reception there is terrible. Housekeeping is excellent. The bed is fanstastic.
Food is neither good nor reasonably priced and neither is room service at all fast. And yes, the 21% service charge, and $5 per person 'delivery charge', and of course the waiters still expect a cash tip on top... Although they try hard there's always something missing in the order, and since the simplest things take at least half an hour to arrive you just have to give up.
I had a chilled seafood salad in my room - a whole, shelled lobster, 3 giant prawns (still 'shrimps') which were tasteless, and a mountain of shelled crab and salad. For a couple of dollars less I ordered the lobster salad in the Library, and you get half a lobster and a few leaves! And don't have the Amish chicken - it's truly uptight!
Wired internet is a mystery, and I hooked up to an unsecured wireless connection - perhaps thats why my laptop isn't working now.
The location is excellent for shopping, central park, museums and art galleries. The staff are courteous and try to please - I asked for a late checkout and they tried to oblige although they were full.
Overall its a pretty good hotel - I'm just glad I was on expenses, and don't bother with the food.
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