Although I stay at hotels in Chicago frequently, this was my first stay at the Sheraton. It is really a lovely property and the rooms are beautifully appointed. I was not there long enough to take advantage of any of the hotel's amenities, but the room, linens, lobby and elevators were first rate.
In recommending this hotel to friends, there are a couple of items I would mention. First is the location. The hotel is a bit isolated. I happen to love walking in the city so it is not a big deal for me to walk 3-4 blocks to Michigan Avenue or 6-7 blocks to the Red Line. But if the weather is bad I think you would pretty much need to take a taxi anywhere you wanted to go. The other issue is parking and the GPS location of the hotel. My GPS took me to an area under the back side of the hotel. Since there were parking garages nearby I called the hotel to confirm that was where I should park. The Sheraton representative directed me away from that area and eventually several blocks from the hotel before she decided she was unable to help me. Since she was not able to connect me to the concierge I called the hotel again and connected to the concierge who placed me on hold for several minutes while I pulled over to the side of the road in heavy downtown traffic. When he came back on the phone he directed me to turn north away from the hotel. When he realized he made a mistake I was unable to turn around for several blocks, but eventually found my way to the hotel. When I asked the doormen where to park, they directed me back to where my GPS had originally sent me - to the parking garage under the hotel. All of this took the better part of an hour by the time I finally parked - and then you have about a 15 minute journey from the garage through numerous hallways until you find the lobby (signage is minimal so use your instincts as to what escalators to use, etc). When finally at the registration desk, the wait was far longer than it should have been since there were only two clerks on duty and a lone of people had formed. It probably seemed longer than it really was since I was now tired, sweaty, had frayed nerves and was late for an appointment. But when I finally did get to register the clerk was extremely nice, and from then on out the experience was lovely.
I would absolutely stay here again as long as it was during nice weather when it would be pleasant to walk outdoors.
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