There were 11 of us. 5 adults, 2 teenagers, 1 tween, an 8, 5, & 1 year old.
First the positive: Housekeeping. They were beyond sweet & helpful to all of us.
Red Marlin. The food was great. The waiters were nice.
The waterslides. (when they were open). Kids LOVED them.
The water taxi to Sea World.
ALL the rest of it is negative:
Our rooms were so old & ugly. We were in the same building as the the lobby. Stains everywhere. Really old looking. Mini coolers instead of refrigerators. No light in the closet
The service was very poor. There was always a line for the concierge and the front desk. They weren't even very helpful.
They ran out of towels at the pool. Towels that you had to "pay" for and then get credit back. The pools were freezing. It was overcast and in the 60's all week. They knew that so why not heat at least one of the pools. The first day the waiter didn't tell us there was a kid's menu at the pool so we ended up getting all of them adult meals.
Everything costs extra. Parking $25 a day. Wifi. (seriously?) Pool towels (ridiculous!)
The absolute worst was when my one year old shut the adjoining door & was locked in one of the rooms by himself with the chain on the front door. We called the front desk to send someone up with a tool to break the chain and they couldn't be more casual about it. After 3 phone calls to them & 25 minutes later, WE finally broke it open.
We couldn't have been more clear that he was only ONE and by himself. They couldn't care less. We were right above the front desk. It wasn't like they were far. When someone finally arrived we asked them if that has ever happened before and they replied that it happens all the time. So why did it take so long to respond or just bring a tool?
That was the last straw. We handed them the chain, checked out of all our rooms, and moved on.
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