I stayed here for 2 nights on a business trip. I tried to use the automatic check-in kiosks which said "there is a problem with your reservation." There were two people behind the kiosks who told me I would have to go stand in the regular check-in line (which seemed odd since it did not appear that either of them were doing anything). Once I got to the check-in line, one of the two people then walked over to the check-in line and said they would help people back by the kiosks. Several of us who had been put in the line by this same person (for the same reason) all looked at each other in total amazement. Not the "welcome" experience you would expect from a hotel of this pedigree.
During my two night stay, housekeeping failed to replinish the toilet paper (I ran out), did not bring wash rags on the second night (I used a hand towel) and failed to re-stock coffee service (catastrophic for a caffine addict!) . All minor things but not what you would expect for a property of this type. To the hotel's credit, the front desk staff had the had the authority to credit me for 50% of one night's stay.
While temporary I'm sure, the room I was in had construction going on above it during daylight hours. It was not a major issue for me as I was hardly in the room at all, but if you plan to take a nap or work out of the room during the day, you might want to ask for a floor far away from the construction.
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