Absolute horror airline to fly with. No customer service, you cannot speak to anyone in person, only by email, and they never helpful. Our luggage was lost on Day 1 of our travels, 26 June, and is still missing 4 weeks. It’s either in Addis Ababa or Frankfurt, they not sure! I bid on business class upgrades, which were declined, which is fine. But as we started the 2nd leg of our flight we get presented with business class tickets that we had not requested, but we now had to pay for.
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