Was dealing with a few issues when moving over to new pre pay meters on 1st phone call I didn't get anywhere with a lady just saying sorry and that she couldn't help with fears on smartmeter running on emergency and no way to top up she said she couldn't really help and to call back tomorrow. On 2nd phone on 4th October I spoke with a gentleman called Glufhan apologies if I've spelt name wrong but he was absolutely fantastic explaining everything putting our mind at ease and reassuring us that things would be sorted and the change over was in progress and all details of top up would come through to us which it did. So big thank you to him for spending that time to help us through this process you were fantastic thanks
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