We recently returned from 4 nights at the Hampton Inn-Crosstown. There is no question that you get great value at this hotel compared to the much higher rates at most other moderate hotels in Boston. The usual complementary hot breakfast that Hampton Inn offers was great, the suite was roomy for our family of five, and the pool offered welcome relief from the heat and humidity.
The hotel's shuttle is a great idea in theory but while we were there they only had one mini-bus running and it only held 13 people. We noticed many guests complaining that they had to wait a long time and many gave up and took the bus or called cabs. We took it downtown one morning after having to wait an hour and then we took a cab back to the hotel at night rather than fight the crowds.
By far our biggest concern was the neighborhood of the hotel. Numerous panhandlers surrounded the front of the hotel and in one direction was a very run-down part of the city. We did not feel safe at all and there was no restaurant within walking distance of the hotel. We, along with many other guests, had to take a cab just to get to a restaurant. There is also a hospital right next to the hotel so you hear sirens and a hospital helicopter off and on all night. Finally, our linen was not clean upon check-in and our toilet malfunctioned a few times.
My family will not stay in this hotel again and I do not recommend it to others for now. Perhaps in the future the neighborhood will be built up to be more tourist-friendly.
hotel reviews