We enjoyed our stay at the hotel. Our room was good with 2 double beds and sofa sleeper. We would prefer queen beds, but they don't offer those. The cooked to order breakfast was very good with omelettes,bacon,sausage,pancakes,biscuits and gravy and fruit. The manager's reception from 5:30pm - 7:30pm served snacks and mixed drinks. We enjoyed that relaxing time. The only complaint that I had, was there was never a concierge at their desk. The sign said to get the information from the front desk, but at times they were busy checking people in or out. I would have liked to had some help from a concierge for tours, etc. I feel for a deluxe hotel, they fell short of their job. The hotel was only a block from the Chicago Hop On/Hop Off trolleys which was very convenient. Also there is a Dominicks store with groceries, sundries, and a bit of everything across the street. Hotel located near the Navy Pier. The bell hops took care of our luggage from storage and was very nice.
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