We chose this hotel since it was in the close proximity places we wanted to visit. Due to the Lollapalooza festival on August 5, 2012; the area was crowded and the hotel lobby had random people sitting everywhere, some totally drunk and some covered with mud and dirt. We checked in around 9:45 pm and there was just one clerk on duty with atleast 20 people waiting in line. It took 50 minutes of waiting - with just 3 people ahead of me to check in. The front desk staff was polite but front desk was inadequately staffed.
We were assigned a room next to the elevator Rm 2201 and even with door closed, we could hear people screaming on the floor. The room ambiance was nice and clean but supplies were sparse. Tried to close the bathroom door and the handle came off. After taking a shower next morning, I pulled off a towel and as I unfolded, I noticed blood stains on the towel!! That was just inexcusable for a Hilton!!
Wi-fi not complimentary - $12.50 per day. $45 to park and $57 for valet parking per night.
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