Hong Kong to Kathmandu via Delhi. Originally our flight from Delhi to Kathmandu on Feb 7th was 17:05 and it was rescheduled to 21:00. Then on the way back from Kathmandu to Delhi on Feb 17th, originally 20:20, it was rescheduled to 12:15. We had to stay at Delhi airport for 12 hours before taking 02:10 flight back to Hong Kong! I emailed them 4 days ago so far I got no responses. I talked to their staff at the desk before security check at Delhi airport he told me to find manager at Gate 15. There's no one at Gate 15. I waited until someone from Jet Airways showed up. He said he could do nothing about it and I should complain about the Hong Kong office or whoever I bought tickets from. BUT for all I know it was Jet Airways who rescheduled the flights. Not the website I bought tickets from. Our holiday was cut short and their customer service is zero! I would not recommend this airline to anyone!
airlines reviews