Check in was slow and certainly not offered any upgrade and upon request told none available (gold rewards and using points). Elevators are bigger than some in NY hotels, but slow and one went down while there causing an even longer wait. You do not have to enter your room key in the elevator. Room was clean overall but a little worn. View was of a wall. On the 15th floor, and with the wall as a barrier, no street noise. Moved from this hotel to the W next door after the weekend and if I had to choose for myself only, would choose the W, but with the family this was better due to the size of the room -- only thing they have over the W from my opinion is larger rooms. Used the lounge on Sunday evening and Monday a.m. and no issues, but thought the options were limited.
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