More to the point, what went right? NOTHING. We were warned by several people how bad BT's service. Having experienced it some years back, we thought we would give it another go. Disaster! Once they have the order signed, well, you might as well not exist! Absolutely dreadful. Broadband install failed. 1 week later, no contact whatsoever from BT despite several emails. Finally, I called them and a complaint was logged. Needless to say, almost 1 week later and nothing! We were promised a speedy delivery as we needed this operational as quickly as possible. My advise - STEER CLEAR of BT. This was for our business and we are lucky to still have one!
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