I booked a reservation at this hotel and ended up finding a lower rate on another site. According to their best rate guarantee on their website, they would match the lower rate and deduct an additional 20% off. I called up the number listed and was unable to reach anyone so I called the hotel directly and at first they were not able to do anything for me. I finally reached a Front Desk Agent named Angel (aptly named) who personally took it upon himself to help me get the best rate deduction off my reservation. He went through a lot of red tape at the hotel and was very pleasant and helpful to me. He spoke with the management who were in charge of authorizing the discount and he put it through for me. I really appreciated his efforts and he get an A+++ for customer service!
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