I reserved a one night's stay at the Hotel Seattle a month in advance. I had a few questions about parking. I emailed twice and never got a reply. Two weeks before my scheduled night there, I decided to cancel my reservation because of the lack of customer service/help. I called the front desk and asked how I cancel a reservation and the "kid" had no idea how to do it. He said he was new and did not know the system yet. I contacted the site where I originally reserved this room and they said to contact the hotel to cancel. Needless to say, I got ZERO assistance, horrible responses from kids who had no idea how to run that hotel, and zero answers to ANY of my questions. I had hoped that they would get my emails and cancel the reservation, but they did not. I was charged a full night's stay. I called and they refused to acknowledge their fault and error on the matter and refused to issue a refund or apology. I read reviews about this place and knew most of the complaints were from the quality of the rooms and customer service; however, I thought location and price would make up for said complaints. I was WRONG.
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