We arrived from Istanbul into LAX. Our home is Las Vegas so we overnighted. We used the one night free certificate from the Marriott Rewards Credit Card as payment.
They have a shuttle from/to the airport free of charge. It runs about every 15-20 minutes. Shuttle to hotel was full.
Arrived at hotel. They have a separate check-in desk for Elite members from 3-11 pm. Well, at 6:00pm NO ONE was there. Anyway, went over to the reg. registration desk. No one acknowledged us as gold members as they always do. Clerk was indiffernet and was more concerned asking if we parked a car so they could charge us the parking fee.
Went to the room. Have not seen a room this TINY at a Marriott Hotel in ages. The bathroom was a freakin joke. REALLY...even for free...this room was overpriced.
We were dead from our long flight so we went to bed. Slept awhile and then...OMG...the itching began. It was about 1:00am. This itching has happened at a few other Marriotts we have stayed at. It is either something they put into the wash/dry cycle of the linens/towels. OR, something they spray onto the mattress to resist/kill bedbugs. It only is at Marriott does this itching sometime occur. Literally, we were up till about 6am...itching, talking about it, more itching. Sleep was slim this night.
Had a flight out around noon so we went down to have breakfast around 8am. The prices for breakfast...you know, eggs, waffles, coffee, tea, etc. were again a joke. The buffet was $21.00 and the continental buffet was around $17.00. REALLY?
Well, the food was tasteless and the "service" was even worse. Used plates/glasses were sitting on our table the entire time. I had to ask for every tea refill. Then, the bill came and it was wrong. Go figure.
But, the real killer was on the one side of the bill portifolio was a notice to the "International Guests" staying/eating at the hotel. It says that it is customary to leave a 15% - 20% tip for service. REALLY? Almost embarrasing for a US citizen to read this crap. A tip should be just that...a voluntary tip for GOOD service. Not because the hotel/restaurant does not pay the employee an adequate salary. Or, because they want the diner to feel obligated to leave money to keep the employee. The "service" we had here was crap. Why would we, or anyone want to award this person for this??
Marriott really crossed the line on this one in our minds.
We would never stay at this place again and could not recommend that you do either. There has to be better than this.
hotel reviews