I felt that the staff in Staples Corner, in Currys didn't care about my situation but was there to sell a phone. Had I known that the phone would not be available immediately to take away (as I was without a phone due to it being stolen) I would have gone somewhere else to purchase. I was only informed of this half way through. I did not get an email receipt as requested. When I checked my bank account I noticed that O2 had taken direct debit from the next day although my phone was not going to be in my possession until another 2 days later! Just because I had the SIM that does not give them the right to assume that I would be using it with another phone!
The staff members were unsumpathetic and had a careless attitude. When I asked for assistance to set up the phone, I was informed that there would be a charge!! What a joke - the manager was no better.
If this is a reflection of how Carphone Warehouse operates then it is shameful!!
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