I was originally booked to fly out on 7/7/23. I had paid for main cabin tickets, as well as for a seat with extra leg room, complementary alcohol, and a free checked bag (both ways). Within 24hrs I had to change my flight to the next day and was charged $57 for change in ticket price. The person I spoke with assured me the ticket change was equivalent with all the amenities I had purchased with the first ticket. At some point in time, American airlines changed my first flight to jet blue. When trying to check in for my flight tomorrow, I discovered that I was downgraded to coach and now have to pay again for extra leg room and I have to pay $30 to check a bag. Essentially I paid for something I am now not getting. This is simply unacceptable. I may never fly American again.
airlines reviews