On 5th December, my wife and I flew SQ28 to Seattle. This flight departed at 9.25am and was a non-stop flight from Singapore to Seattle.
Initially my wife had some apprehension flying on this 13.5 hours non-stop flight as she was concerned that she may feel "confined" and preferring a transit so that she could "stretch her legs".
When we boarded and as we settled down we were warmly welcome by the cabin crew manager, Raymond. He went around introducing himself and shaking hands expressing genuine happiness in meeting us. He was just so bubbly and assuring us that he and his team will make us comfortable to the best of their ability.
I am sure his dynamism, enthusiasm and "promise of excellent services" had a "rub-off" effect on his crew. There were a number of crew in the cabin but my sector was served by Dawn, Natalie and Heny. All of them were so responsive, ever so polite, always ready to spring into action to meet any of our requests and to offer us water or any snacks throughout the flight. Whenever any crew walked past me, just a look at them will get their attention. In addition they were also extremely friendly but professional.
Yes, I have been flying Singapore Airlines frequently but this particular set of crew were extraordinary! They were warm and really gave their best throughout this non-stop flight. WELL DONE!!!!
Though we were served 3 full meals, they served also "bak chor mee" in between meals as snack, upon request. The air stewardess Dawn, when she realised that my wife and I wanted to share the noodle, on her own inititative, she splitted the serving into 2 portions. The noodle with soup was done just perfect by Dawn. You can feel the effort by Dawn to serve the "best" bak chor noodle.
Personally I thought that this non-stop flight to Seattle is fantastic. The 9.25am timing is just nice, as we left our home at 7am to check in 2 hours before, no need to wake up at unearthly hours. Arriving Seattle at 7.30am meant that we had the full day of either work or play. In addition when we landed, the Airport was not crowded and we managed to step out of the Terminal clearing through immigration and customs within 30 miniutes upon arrival.
This flight has only 3 class configuration namely, business, premium economy and economy. Therefore flying business class probably entitled us the "highest priority" without "competition" in respectnof service demands from those flying first class and / or suite.
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