We reserved two rooms at the Hotel Palomar for a stay over New Year's. When we arrived at the hotel, we were informed by the front desk staff that my Prepaid reservation for two rooms was no longer available. After I presented my reservation confirmation page to the front desk staff, the manager (5 minutes later) came out to tell me that my reservation was not going to be honored. Instead, they had booked me at a "similar" property over 2 miles away (this hotel was not close to the quality of the Palomar). They did tell me that I could come back the next night to stay at the Palomar, the same hotel that sent me on my way with a prepaid reservation.
I travel frequently for business, and I have never had this happen at any hotel. Needless to say, I will not be staying at any Hotel Palomar in the future as I generally like to ensure my room will be available after I have reserved it when I travel.
hotel reviews