Totally unprofessional customer service, in fact useless. Liars, liars and liars.
Lost a phone, as it was insured I've logged a claim.
Supplied all paperwork to my insurance company, apart from last one-proof of use.
Sent request to Three.
Supposed to be 72h, it was 244h and
reminded them 3 times in the meantime, finally they sent me one. I've passed it to insurance company and when they tried to validate it, Three said its FALSE. I've been named a fraudster by insurance company, "brains" from Three sent me another 3 proof of usage documents (each with different dates, even from period I didn't bought a phone yet:D) and offered £15.
They don't see a problem and play stupid each time you speak with them.
Case is now escalated to Financial Ombudsman and probably will end up in court.
Great network but only if you don't need to contact them...
AVOID LIKE A PLAQUE
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