I've stayed at this hotel quite a few times on business. From a physical perspective, it's an older facility that has been maintained reasonably well. The furnishings in some of the rooms are pretty tired and the carpet in many of the rooms is in dire need of a thorough cleaning.
In terms of the staff, some are very pleasant but myself and other members of my team have had several notable bad experiences ranging from the front desk to the host at the steak house, which has pretty good food but terribly slow service, by the way.
I would probably rate this place a 3...just your typical middle of the road Hilton...well suited for business travelers. Unfortunately, I feel I must rate it a 1. The problem is that we've been staying at this hotel going on 9 months now and at least one of the members of my party has spotted a mouse on each of our visits, so it's obviously not an isolated problem...nor is it one that any member of the staff has seemed surprised...or even remotely concerned about when brought to their attention. Typically, they've been spotted in the bar area when dining late at night after a long day in the office. However, on our last trip, we spotted one in the morning in the kitchen of the steak house, which they use to prepare eggs for the complimentary breakfast, that now is only sometimes complimentary.
I've since been avoiding this place whenever possible...but at my firm we don't always get a choice where we stay when traveling to see clients...so at some point I'm sure I will be back. I can assure you that I won't be eating there, however.
Interestingly enough, years back I was a big fan of the Hilton chain...but several bad experiences sent me over to the Marriott and I haven't looked back. This is the first Hilton I've stayed at in probably 5 years and it certainly doesn't make me want to give any others a try. In the area, I've also stayed at both the Marriott and the Courtyard Marriott downtown, as well as the Residence Inn in Conshohocken. All 3 facilities were much cleaner and had more consistently pleasant staff.
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