I'm a travel agent that was going to NYC for a music confrence.
I booked 8 rooms at this hotel for clients and friends. The night before I sent an email to the manger to confirm all of my rates and conformation numbers. My rate was 123.00 plus taxes.
When I checked into the hotel I noticed my rate was 169.00 so I went down to the lobby to question the rate. They told me that since I had a room with 2 beds they can't honor the 123.00 rate.
I didn't ask for a room with 2 beds that is all they had to offer me. I told them I understand rules and policy but told them they need to honor my rate. The manager brought me back in the office and called me every bad name possible and even grab my arm and was going to kick me out of the hotel. I almost called the cops!
the rooms are very small. The bathroom only 1 person can fit. When you open up the bathroom door it hits the bed. The whole week the staff was very rude to myself and my guest. I won't book this hotel ever again.
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