I stayed at the hotel for a week-long business trip in Chicago. The hotel was selected for me and the price was a bit over $200 per night.
Location: Right on Michigan Ave. Great if you are in town for sightseeing or business. If you want to get around town on the 'L' it's a short walk up Wabash to the station. There are some restaurants in the area. We ate at the Emerald Loop and found it to be good.
Check-in: Relatively fast. My room selection was correct. No problems.
Room: 19th floor. Generally well decorated and laid out. The room has a flat screen TV. Unfortunately the TV stopped working on Thursday of my stay. Rather disappointing. But since I was checking out the next day, it wasn't worth it to call a technician. Bathroom was clean, although the shower head didn't hold its position very well. It would slip and forced me to stand almost against the wall to get water. There is in-room internet, but it costs $10 or so a day to use it. I really hate hotels that still charge for internet. It's like having an extra tax slapped on you.
Hotel: The property is in the old Carbide & Carbon Building. Its an older building and when you first walk in, the Art Deco Interior screams at you. The lobby itself is modern. Bar on the first floor. Once inside the renovated areas, you get all of the rock star kitsch hanging about. There is an internet station with two computers in the lobby to print boarding passes and check email. The computers are always being used, probably because of the in-room charge. There is a Chinese restaurant that serves breakfast in the morning. I think it was about $18 for the breakfast buffet. OK, not fantastic. Small selection of hot food with a bread/pastry stand. Its not laid out well for a buffet and can be tough to get around if there are more than a few people milling about.
Service: OK. I typically don't want maid service until I need things tidied up. But there wasn't a "Do Not Disturb" sign around. So I called the front desk and told them that I wouldn't need housekeeping. When I got back, I found that housekeeping had been in the room. So I had to call down for a "Do Not Disturb" sign. On one of the days, my 7:30 wake up call was really late. Fortunately the alarm on my IPhone woke me up. But that's not something that I consider to be acceptable.
Overall: I just wasn't impressed. My company paid good money and I think I could have done better elsewhere. The TV breaking down was just the last thing in a line of events that gave me pause. I strongly recommended to other colleagues headed out to Chicago that they should choose another property. If the hotel is priced far below the competition, you might consider it. But I think there will be strong alternatives for what they charge.
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