This is an update of my previous Argos review following a fault developing with a recently acquired HP laptop. I took some encouragement from the fact that they responded, but it was only for show. Having supplied them with all the order details that they requested, they simply reiterated their policy that I had to go directly to HP as I've had the laptop for more than 30 days. In short, up to 30 days, maybe they look after you, after 30 days, they simply refer you to the manufacturer. I will not be purchasing any goods from Argos as a result, and will probably bin off Sainsbury's as well. If one of their brands thinks that it's acceptable to do nothing when you've spent £650 on a faulty laptop, what reason would I have to think any other group companies care? Simple lesson, go to John Lewis, and don't spend money anywhere where you get no support if something goes wrong.
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