Let me start with positives. The property itself is solid. It feels like a typical Sheraton. Rooms are reasonably sized and mostly clean. Now, the negatives. Service is horrible. Starwood properties never seem to pride themselves on their service, but this location has got to be one of the worst. While staying there I decided to stop by their lounge/bar area to get a quick bite. The place was deserted besides me and a couple of other patrons. The bartender was glued to the TV. Once I managed to attract his attention, I ordered some chicken wings. Long story short, half an hour later I was still waiting for my order. The bartender mumbled something the wings being frozen, but reluctantly agreed to go to the kitchen and check on the order. Finally, after 40 minutes of waiting the food arrived. Along with the food a manager showed up and tried to convince me that it normally takes this long to heat up chicken wings. Among the arguments he sited were the facts that their chicken wings are special and that they are trying to protect their guests from salmonella. When I told him that it made no sense, he got offended and told me that I am making a big deal out of nothing. To add insult to an injury, the bartender tried to overcharge me and we had to argue about the bill for a while. Hardly the experience I wanted. Somebody somewhere must have told these guys that the customers are the root of all evil and should be treated accordingly.
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