This is a company I sorely wish I had walked away from - hopefully you'll read this before being similarly left out of pocket. I posted about this company previously on here and visitors may have taken some comfort from the indicated that they would contact me - didn't happen and should in no way suggest that they are actually concerned - it's a fig leaf of the Trust Pilot system that just perpetuates bad business practice.
The dispiriting timeline of dealing with Quick Mobile Fix (you=QMF - they have all this correspondence but seem very relaxed about not resolving this)
Order IDXXXXXX
19th July (me) - order Apple iPhone X - Space Grey - (64GB) - Unlocked - Grade A £409.00
Orders are dispatched 7 - 10 working days but we aim to dispatch quicker.
30th July (me) - request update on status as no phone received
30th July (you) - "We can confirm that we dispatch phones within 7 working days"
3rd August (me) request update and stress time limited window for use case
3rd August (you) - "experiencing some delays" "we can explore and action an order cancellation, and prepare all order cancellation confirmation to be processed. Once cancelled, the order can not be reinstated, and this will be a final decision, the refund timeframe is 14 working days, from when the order is cancelled and you receive confirmation of this."
3rd August (me) - cancel order
4th August (you) - confirmation of cancellation "It has now been cancelled and a refund will be processed within 14 working days."
29th August (me) "Having cancelled my order due to the delivery time exceeding the time stated I am now contacting you regarding the failure to process my refund within the stated 14 working days. "
1st September (you) "We are currently looking into your order for an update. I or one of the customer service team members will be in contact with you within the next working day."
3rd September (me) "Two days have passed and no word. Could you please address my outstanding refund."
9th September (me) "You have failed to respond as indicated - no one has contacted me regarding my refund despite assurances that you would do so by 2nd September"
9th September (you) "I have requested our finance department to look into your order and they have advised that you will be receiving your refund on or before the 12th of October."
9th September (me) "I will wait until the 12th October before raising this once more."
12th October (me) "Despite assurances that the money would be returned "on or before 12th October" I have not had any notification regarding the ongoing delay."
13th October (you) "I have now received confirmation that your refund will be in your account on or before the 11th of November 2020."
12th November (me) "Please simply deposit the funds in my bank account immediately."
12th November (you) "Please be rest assured that we are doing everything to process your refund as soon as possible"
20th November (me) "Please respond with a firm date for refunding me."
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