I arrived at the Milford Plaza at 3 am, tired and yearning for some rest. In my first room, the air conditioner was not working. This being the height of a heatwave, a non-functioning air conditioner is not acceptable. I attempted to give a call to the front desk to have the AC attended to, but the phone was not working.
When maintenance had tinkered with the AC, he told me that he would not be able to fix it. One bright side was that the maintenance man was very warm and friendly. I was told to wait in the room as reception would give me a new room ASAP. An hour later, having not received a new room, I went downstairs, only to find out that front desk had expected me to go downstairs for a new room.
I was given a new room on the 20th floor, and when I tried to open the door, my key would not work. I returned to the front desk once more and was escorted up by a security guard. When he attempted to open the door, it was latched FROM THE INSIDE. There was another guest in the room that the hotel had given me.
I went back downstairs, for the third time that night, and was informed that no record of any such guest existed. This is clearly a security concern. How could I be assured that there would be no similar intrusions into my room during the day, while I was out?
This is among one of the least secure hotels I have had the displeasure of staying in, not to mention the musky, damp, intolerable stench that accompanies their rooms. The bathrooms are in dire need of renovations, as are their other facilities.
One may think that the low price justifies the poor service and facilities, but one would be wrong. For less than this price, one could very well stay in a far better hotel nearby in New Jersey, and still access New York City conveniently. Save yourself the trouble and avoid this one.
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