Came back home from TLV to Chicago via Madrid. It was a surprising experience, which was mixed. Queue at Bengurion airport for pre check-in security screening was insane, almost 2 hours. Then at check-in they let us know we needed a mask and we were downgraded to premium economy due to an aircraft switch from Iberia to Level. Bearing in mind Lufthansa and KLM have A320 on this route, I do not see that as an issue, especially since I was travelling on mileage. She apologized. Had to stop at the duty free to buy a mask. Skipped the lounge as I went straight to gate for boarding. The seat was not that bad, pre-departure drink. Staff really courteous. Meal ok. The staff was available for request, and the in flight entertainment was ok. Remote stand. Off boarding was delayed, because there was a passenger who was extradited to Spain who had to be off boarded first, which caused delays. Security screening in Madrid efficient. Getting to the S gates was ok got into the lounge. Very good lounge, better than Lufthansa with good food selection decent drink choices. Crowded but not too bad. Boarding efficient. Staff on board excellent. The purser was really lovely very friendly. He was originally from Britain and he really cared. The crew with him was a mix of senior and less senior and they were professional. Not over intrusive. Excellent meal service. Excellent wine list. Sleeping and resting was comfortable. Landing at O'Hare long walk to immigration. Not long queue, one of the luggage did not make it. For Iberia's defence there was a lady from Iberia at the baggage carousel who gave me a form to fill. Got notified 2 days later that my bag will arrive to Chicago and on Monday 1/1 received the bag at home. Not sure why it took 5 days to deliver, but that was really the spoiler in otherwise a very positive experience. Would give them a try again.
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