I hit The Roosevelt on Priceline as a 3.5 Star, MidTown East.
Overall it was so-so, acceptable and certainly not the best or the worst I've experienced.
My primary impression that will remain with me is the hoards of tourist and conference groups coming and going.
The lobby, doorways, elevators and some floors were almost always overrun with loud gaggles of shrieking teenagers and middle-aged men wearing "Hi, my name is Bob" nametags. More than once I had to weave my way through piles of luggage and overweight middle school chaperones waiting for their busses back to JFK.
That's all fine but if you are looking for someplace relaxing, this isn't it.
The crowds made it difficult to get an elevator and there was almost always a loud conversation outside my door.
Cleanliness was so-so, the place was far from spotless, and while the towels were clean, fluffy and plentiful the first day they were apparently rationed on subsequent days. As someone mentioned in a previous review the toiletries weren't replaced either.
There are no coffee makers or refigerators either and while there was an in-room safe it was inoperable.
The location is ok but I'd rather be farther away from TouristTown in Times Square.
My limited interaction with the staff was positive, maybe more than positive but I am prepared to tip the concierge and bell guys. Duh, this is New York and it's expected, like it or not. A couple bucks get you a lot further here.
I describe my staff interaction as limited because apparently unlike some reviewers I am independent and I can get through the day without a hotel employee holding my hand and participating in every decision. I guess some people just can't get through a day without their therapists...
Bottom line is I wasn't overly excited about the place as I prefer something more sedate and elegant so next time I will hold out for a 4 star and try for the Waldorf or the Benjamin.
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