Been with Virgin for 18months, BB service is ok normally goes down once or twice a month.
The customer service is why I’m reviewing this as 1star, trying to renew my contract currently been contacting them by WhatsApp (what Virgin encourages you to use for “fast” service) I’m 4 hours in and I’ve gone from renewing my contract to cancelling it because it’s took that long and the renewal prices are ridiculous. Also now that I’ve mentioned I’m cancelling my contract theyve stopped responding. Looking at the other reviews someone in virgin needs sacking and there customer service centre needs a make over
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