Took my phone into carphone warehouse for repair as my screen had faded. At the time of leaving the phone they tried to charge me £160 despite it being under warranty. They weren't happy when I insisted about it being under warranty and so therefore not having to pay. They reluctantly decided to repair for free but one of the guys couldn't believe it was a year old due to it being in such good condition with no marks on it at all.
When I got the phone back the screen was hanging off, was cracked and scratched as well as the corner or the phone being damaged. They said they couldn't help it as they had to remove the screen.
I was told it was unfixable due to water damage so took it to the Samsung repair shop for a second opinion as no way did it have water damage. The guy there couldn't believe the screen was hanging off, or the fact that when he opened it up the water damage indicator had not been activated therefore it had no water damage. Samsung fixed in the end but I would never trust these guys with anything again. They lie and damage your property.
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