Four people in our tour group made our own reservations for a trip from the US to Paris. The travel day began with the initial flight and then Easy Jet reservations were made to fly hours later to Lisbon Portugal. We landed on time at CDG airport and received notification from Easy Jet that our flight to Lisbon was delayed for 90 minutes. No issue there for us - just a bit more time to stretch our legs. The communication from Easy Jet came in a text. I still have a picture of the text received. We arrived at the gate prior to the original departure time to find that the flight was only 11 minutes late and because we were not at the gate two hours prior to the original departure time we were not allowed to board the airplane. The gate agent would lend absolutely no support. We were not the only passengers that were left that day. We each purchased our ticket and a carry on bag for the flight. There were no other flights from CDG airport available to Lisbon that day which was not an option for us as we had to meet our tour group. We each had to make reservations for TAP Portugal out of Orly Airport - about an hour Uber Drive from CDG. This expenditure cost each of us nearly $400 - the Uber Drive, the last minute flight and the baggage. I reached out to Easy Jet upon our arrival home. The emails have been non-stop with sending our information, picture of the text message received and basic pleading to have our money refunded. We were only issued the tax on the flight which came to $19.06 Euro. We will never travel Easy Jet in the future. We will share our experience to whoever will listen and get the word out that this company takes no responsibility for their lack of customer service and their lack of communication. The deal we received in booking this reservation was excellent so in good faith, reimbursing each of us would not have broken the bank for the company. We are VERY disappointed and do not want anyone else to experience like we did.
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