21% room service gratuity plus an additional charge $3.75 room service delivery charge is just dishonest. When topped off with tax for 2 bottles of Pellegrino at $20.00 resulted in an additonal charge of $10.75 for the service. . This was after we were able to negotiate with them to only charge us $14 instead of $42. for a pot of coffee. I must add that the $42 was not a mistake but what they charge for a pot of latte that is exactly likek coffee and milk.
When we spoke with the desk person in charge she was very hostile and initially refused to budge on the coffee. The service charges stayed the same as they are hotel policy.
We had a package with American Express that included breakfast up to $65 and a weekend food credit for $85. It seems that the hotel makes up for this by outrageous service charges.
Room was very nice, clean, and food good.
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