We stayed here because of a conference at this property and surprisingly, we were rather disappointed. The staff were friendly however the North Tower rooms leave much to be desired. Upon our arrival we were placed in a room that was in serious disrepair and very small: the comforters were lumpy, stained carpets and the bathroom was very tiny, dingy and had stained tiles. We asked for a bigger, more updated room and were promised a recently renovated unit. To our surprise the room looked as exactly as the other -with one change, the bathroom vanity had been replaced with a granite and wood unit. The room was still very small, only one lamp worked as the rest of the lamps didn't have any lightbulbs, plus the TV remote didn't work. Given all the choices in Boston, we would not stay here again.
p.s. a friend stayed in the South Tower and LOVED his room - big room, bed and bathroom and flat panel TV - if you stay here request a new room in the SouthTower :)
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