Ok so I ordered 2 weeks ago from studio for the first time and my items are yet to even be processed of dispatched, it was a Cash purchase and money was taken straight away. After many emails and calls wondering when my order would actually be dispatched I found out yesterday that they didn't even have my items in stock at the time of my ordering and still don't have them in stock ( online said in stock at the time of ordering) and are waiting for a delivery which they do not even have a date for. I then asked if I could cancel the order to which was told I could not cancel the order so now I have to just sit and wait and prey that my order actually turns up in time for Christmas. Be careful when ordering anything for a specific date as they only update online stock levels every 48 hours!! Meaning what you orser might not even be available but they will still take your money. Honestly absolutely shocking and the customer service skills are none existent. They don't have my items in stock but refuse to allow me to cancel the order so I can order from elsewhere, disgraceful if you ask me. Definitely will not be ordering from them again. Let's just hope that when I finally get my order it is worth the wait or there will be another review coming from me.
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