Haven't stayed at this hotel for several years and what a huge disappointment on my return. The location is spot on - close to the Hancock, Water Tower Place and the Shops at 900 Michigan. Hotel is steps from Michigan with all Chicago has to offer....and that's all the pros I can say about this Westin. Despite my cheery greetings at check-in, I was met by a bit of a sour puss who gave me the usual room by the elevator but for $99 for a one night stay, that was ok. Someone else mentioned a renovation of the rooms but mine (with the exception of the carpet) was like a backwoods motel 6. Peeling paint and chipped and dated furniture. Even the heavenly bed had fallen from grace..sunken in the middle and tired, grey white bedding. Concierge was also miserable...argued with me that there was a Chicago Where mag in my room when there wasn't..I did have a ratty, stained print out of hotel services. Had to turn the pages with my nails then wash my hands. Yuk - Also, do not spend $57 to park your car. That's outrageous and at the next block (2 mins walk) on the same side of the street there is a $28 a night garage with in and out allowed. If you get this hotel for around $100 then the location is worth it, otherwise, there are far better hotels in Chicago with staff that make you feel welcome.
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