There are positives about this hotel, but more bigger negatives about this Hilton hotel that have left an unpleasant taste about my stay.
Pros: central location and easy to get everywhere in the San Diego area; the breakfast buffet was OK, and didn't charge my seven year old son (he looks and eats small).
Cons: $14/day for self serve parking was just a "cash grab"; the shower and tub took forever to drain; housekeeping knocked on the door at 8:30 am on Sunday wanting to know when I would leave so she could clean the room.
HUGE Con: I had to ask for pool towels four times, taking over an hour to finally receive them. When asked, the Guest Services representative at the front desk could not explain the delay, but did agree that I was paying for a "full service hotel". The duty manager agreed to "look into" the problem, but did little to improve the customer service as they "fell short of my expectation". The hotel manager/GM was useless and made no attempt to make change my experience at his hotel (a reflection of leadership?).
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