Worst experience ever! I bought tickets for two and 10 minutes after I made the purchase, I got an email about it changing. These emails kept coming over the next 3-4 weeks to a point it changed 6 times. I tried contacting them but got their very poor chat system as you cannot talk to anyone (FYI, they said they went to that system to improve their customer service). Finally after several hours I contacted someone via chat and asked why it changed as their website says that flight was still available, got no help. It got so bad with changes and cancellations that I had to go to another airline to book one way tickets to get to our destination and had to pay out of my pocket. Now we fly back tomorrow and went in to check bags and it is going to cost right at $200 to check our bags (3 total). This by far, without a doubt, is the worst experience we have ever had. Our flight back was supposed to get us back home at 1pm and now because of all the changes, we are not getting home till 11pm (as of now). They are making us layover for 8.5 hours at another airport enroute home. Cannot tell you how disappointed we are. Their initial prices may seem good, but believe us, they will get it back from you. We will never fly Frontier again, do not let low prices fool you.
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