Flight was uneventful. Pleasant. Upon landing at my connection no wheelchair was there for me. And it is in my file too have one. SW ticket agent said wait and one will come to get me. After about 10 minutes I knew I wouldn't have enough time to get to my connecting flight. I found a wheelchair and walked pushing the wheelchair towards my connecting gate which was at the farthest end of the airport last gate. A SW employee saw that I was struggling and had me sit in the wheelchair and he took me the rest of the way to the gate. He wasn't called he just saw that I was having a hard time. I'm traveling again on the 3rd and I thought I should call and make sure wheelchair will be at my gate so I called customer service spoke with a lovely lady. I did not complain about what happened (no one for me there at the gate) but I thought I better call and make sure that doesn't happen again. She was so nice she told me what to do so this doesn't happen again. I felt really cared for and I could tell she was making sure it was clearly in my file. FYI, I may not look handicapped, because I try hard not to. But I cannot stand for very long, definitely can't carry much weight because server double scoliosis, both knees bone on bone and osteoarthritis back, knees, shoulder and hip. This is nobody's business at I don't have to say what my handicap is. If one person reads this and "gets it" well, I'll consider that one less person in the world that won't look at wheelchair person like their just trying to slip the line or get a better parking space. Just remember when you see someone in a wheelchair, who gets in and out of it, remember you don't always "see" what their going through. I would rather be standing and waiting instead of be getting in a wheel chair in pain.
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