The worse company!! I worked from home and I signed up for broadband and 2 mobile sim contracts, had no signal the first few weeks so they offered to cancel and change to a new box and broadband contract . They failed to cancel the old broadband so I was paying for 2 and kept getting messages saying money if overdue I phoned several times no one understands what you say and they just fob you off with lies ! I complained and finally manage to cancel the old broadband ! 4 months down the line no Wi-Fi and no mobile data on both phones , I phoned and phoned and was informed there was no ongoing work in the area Wifi should be fine turn off turn on reset etc after a week of non stop hassle I was finally told there was work in the area and to wait another 4 days . I waited unable to work , I then phoned for the 10 th time that week to be told it’s probably the box even though I had no mobile data ?!?! Who do they employ ? An investigation was raised and here we are 2 weeks later having to sit in cafes to work still no internet ! I made several more phone calls from the end of my garden to be told due to an issue in the area we no longer will have signal for broadband or mobile data and the only option is to cancel !!! I am now without internet and the only thing they have said is they will waver the cancellation fee . I went to the 3 shop in town and was told not to cancel my mobile contracts as hopefully this will work again in a few days NO COMPENSATION YET AGAIN NOT BEEN TOLD ANY OF THIS ! WHAT AN ABSOLUTE JOKE DO NOT USE UNHELPFUL NO KNOWLEDGE NEVER THE SAME PERSON DEALING WITH IT!!! I’m out of pocket due to not being able to work and so fed up
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