Told me room wasn't ready and would call me on my cell when it was which they said would be about 40 minutes. Nearly 2 hours went by and no call. Went up to front desk and they said oh your room has been ready for quite some time, very insincere sorry! I know they weren't slammed with checkins because i could see them chit chatting with each other from my vantage point in the lounge. Very bad first impression and in hospitality that is paramount! other than that rest of the staff courteous and attentive, rooms were fine, but the video quality on the flat screen tvs was terrible and channels guides had many of the channels wrong. other associates commented regarding the video issue. we are business travelers NOT on vacation, so watching the history channel which was listed, but not there might be something important
to us after a day of taxing meetings. would go 3 stars overall,but front end staff cost them a star. Would NOT reccommend to my business assocuates, sorry Hilton. Review submitted by a 10 year hilton honors member.
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