We booked the room in January 2008 for a stay in July 08. There are four of us. We booked a room with two double beds. We get there and everyone on line to check in was mad. The hotel staff kept apologizing to people. I knew I was in for something. They apparently booked all of the double bed rooms for some cheerleading competition that was going on at their hotel. Because they have a contract with them, they had to bump everyone even though we booked it in January. They told me they could give us a room with one king size bed and send up a cot. We are four adults! Three of us had to squeeze on one bed?? Not going to happen. So one of us slept on the cot, another on a chair and ottoman. They couldn't give us another cot because it was a fire hazard. They also explained to me that the hotel does not guarantee a bed type, the only guarantee a room type. I never heard of that before.
Then, when we got to the room and there were no towels at all! Luckily, I was nosey and opened up the doors to a cabinet in the middle of the hallway and saw a bunch of towels. so we took them from there.
Then the thick curtain that keeps the sun out was missing! Luckily we were on the side of the building that the sun sets on. They ended up comping us that entire night but still, that was wrong. They only comped us for the night AFTER we called to complain about the curtain.
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