We just visited the Hotel Monaco to try a Kimpton property not in DC. The location was also convenient to all the attractions associated with Baltimore's inner harbor. The lobby and room were top notch. So I've got no issues with that. I was very upset with the service and lack of honesty when it came to getting a crib for my son. I informed the hotel prior to my visit, once I arrived and from our room that we needed a crib. All three of these times I was told, "sure thing", "a crib is on its way". There was no crib. I went down to the lobby just before we had dinner and was finally informed that there were no cribs available. This was very upsetting.
My 20-month-old son had to sleep on the floor next to our bed. My wife and I woke up many times during the night to check on him. We wanted to be sure that he was okay and not wandering off to play somewhere in the room. Our hotel room had glass surfaces, tile floors, and plenty of cords or objects to grab or throw. Needless to say, we did not have a restful night.
All in all, I was displeased with the service and lack of honesty. I would have brought a pac-n-play had I known a crib was not available. This was not the Kimpton experience I expected.
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