I was in town for a large conference. This was one of the closest hotels to the convention center and I was excited that I'd be able to walk over.
I didn't have the same problems with check in as some other people however the doorman did let me stuggle with the door while juggling my purse and two suitcases. Thankfully some of my coworkers and I figured out a system to get all of us through the door.
The rooms are nicely decorated and the bathrooms are great looking. However when I took one of the white towels and wiped up the water that I'd dripped on the tile floor so that I wouldn't slip and fall later the towel turned BLACK, so they had obviously not washed the floor in a while which was pretty off putting. I also didn't get a newspaper for 3/5 nights that I stayed. (I would have complained but I didn't notice that it was advertized when I booked the reservation.) The sheets were so poor that I felt like I got a free exfoliation...I'd estimate 100 thread count if they make them that low. Not having a coffee maker does make the place look cheap, I was just as shocked as the other reviewers about this. I also had the issue with the minibar charges (they AUTOMATICALLY charge you if you just BUMP the stuff in there)--however they weren't so nice about taking them off. I had to argue with them to get them taken off.
This was the kicker for me though. Since I wasn't footing the bill I wasn't too irritated with all of the other problems that I had...However on my second day there I returned to my room at 6pm that I had left at 7:15am only to find it NOT CLEANED. When I called down to tell them at the front desk that my room wasn't cleaned they didn't even aplogize. They insinuated that I was mistaken. As if I wouldn't know!! I thought that was rude. Once I convinced them that I wasn't mistaken I waited 30 min for someone to show up to clean the room. I was asked to wait outside in the hall...so there I stood looking like an idiot. The last straw for me was the next night I was left with 0 washcloths and had to call 2 times to get someone to come up with one...and then the guy showed up with a bath towel and no wash cloth. When I pointed out that I wanted a wash cloth he actually said, "What do you want me to do about it?" He did eventually come back with the wash cloth but this was now 1 hour after I first called for it. Remember this was not a call for an EXTRA wash cloth...this was to fix their mistake in the first place.
Also Miel is WAY over priced--you're better off walking to Finagle a Bagel!
hotel reviews