I purchased 2 Vodafone contracts with iPhones. One was fine the other SIM card had not been processed correctly and didn’t work. Spoke to Vodafone and they referred me to Currys carphone warehouse as the problem was their admin of the order. Spoke to carphone warehouse and they referred me to Vodafone. Went back to carphone warehouse and got referred back to Vodafone. Both people at carphone warehouse were somewhere with people shouting in the background, very unprofessional and made it very hard to hear them, both operatives were exceptionally rude and just couldn’t be bothered. The customer services with carphoney warehouse was based from South Africa. Terrible experience, unlikely to go back to currys or carphone warehouse due to this experience, definitely not for a mobile contract. Asked to escalate a complaint and they hung up. The only option was to return the used phone and sim, rather than carphone warehouse dealing with the admin problem. Very odd they would rather credit the order and end the call, versus solve a small admin issue. Seems like madness that carphone warehouse would allow this type of interaction with their customers.
company reviews