they simply do not care about the safety of their guests. I have also contacted them several times about the problem I experienced and have not recieved a single response.
During our stay the hotel fire alarm went off informing guests that they needed to evacuate the building due to a fire in the building. The concern I have is that either the hotel and staff has no emergency plan in place or the staff and management simply do not care. I understand false alarms happen but it was downright scary to think what would have happened if this was a real emergency. Thankfully it was not.
We hurried down the emergency stairwell which exited along a busy street. Several elderly couples were also trying to make their way down the stairs. We were shocked to find not a staff to meet us at the exit and to direct us to a safe meeting place. Not knowing what to do we walk around the building to find business as usual for the hotel. The valet parking was still operating as the emergency alarms are going off. Apparently the hotel management felt it was more important to get the $40 per valet car then to have them assisting evacuating the people. I then walked into the lobby to find out what was going on. I was rudely told that there was no fire and that the elevators were shut off. There was no apology offered or even the invite to wait in the lobby until elevator service was restored. My question was clearly an inconvenience to them trying to check people in. Not once were the managers who were laughing and joking with each other bother to help or assist anyone. I guess even making an announcement to the people waiting for the elevators to be turned back on was too much for this hotel staff.
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