You have £500and two active credit checks that we passed, but you cancelled both our orders 12 hours after confirming they were successful. An hour before cancelling one of your CS reps said everything was fine on the phone. Absolutely disgusted and tonight nobody can give me a straight anseer about how or when the credit checks will be removed and we have to wait five days for £500 to be refunded during cost of living crisis. Sickening
Order MPD103549427 and MPD103549197
We have confirmed hard credit searches on both our accounts just days before trying to confirm a mortgage. Your manager who has been due to call has not rung for two days, and your CS rep suggested we need to phone 3 to get credit searches removed. On top of this you have delivered phones and sims to people who ordered half a day later than us. There is absolutely no goodwill or attempt to sort this, the promised call from a manager hasn't happened and we have laughingly been told by your reps to order again despite the credit searches expeiran and trans Union have confirmed exist. How can it be that we are short of money, have hard searches against us and your CS reps have advised we need to sort the problem directly with 3, a company we have never ever spoken to. The lack of attempt to even match the deal or get close to it is a disgrace.
company reviews