We stayed at Mandalay Bay from April 29 - May 3, 2012. We were assigned a standard room despite our willingness to pay $100.00 (or more) an evening for an upgrade. A hotel the size of Mandalay Bay and no available upgrades? What a disappointment, we were celebrating a Birthday weekend and.... Oh well. \n\nHotel: Beautiful, lush, tropical, marble, fountains, lovely. Well maintained.\n\n\nRoom: We stayed on the 32nd floor with a pool view (airport and parking lot view as well). As other reviewers have disclosed the rooms show signs of wear and the walls are thin. We heard the people in the room next-door, their phone ringing and their television. In the evening we heard thumping from music in the clubs. Airplane traffic was persistent and combined with helicopter noise, annoying! \n\nCasino: No matter what you like to play... you can find it here! The overall feeling in the casino was buoyant, even-though we did not witness much winning. It's obvious that the staff on the casino floor are few and the employees working are doing so much! At one point I sat for over Twenty minutes at a machine with its lights flashing and buzzer sounding. A gentleman that was cleaning (Jesus) found someone to help me. The attendant (Luz) was apologetic and remedied the situation. The beverage servers were amazing, one in particular (Wyonna) was spectacular! \n\nPools/Beach/Cabana: We rented cabana number Five. When we first arrived, I picked up trash that was left behind by the last occupants. We rented the cabana thinking we would have some semblance of privacy. Privacy = Nonexistent, in fact someone walked right through it while we were on our lounge chairs! (It was so windy we had to leave the curtains open). In front of the cabana there is not a clear division of space, with the exception of cabanas having red lounge chairs. We had people right next (and I mean RIGHT NEXT) to our \"red\" chairs, smoking, sun bathing, partying and having a great time. The food and beverage servers were terrific, yet another hard working group of employees. The lifeguards were friendly and observant. The pool and beach areas were clean and inviting. Restrooms in the pool area could be improved upon. \n\nDining: There are scores of dining options most were fairly pricey and nothing we had is worth mentioning. \n\nService: The Staff at Mandalay Bay = STELLAR! Every employee that we encountered was friendly, helpful and efficient (Michael at the VIP Card service desk was simply wonderful).The employees' make this hotel extraordinary and would be the reason we return...If we visit Mandalay Bay again, we will book a suite as far away from the airport as possible. \n\n** We would not rent another cabana here.
places reviews