I am a Hilton Honors Gold VIP and I have always had good luck with Embassy Suites until my stay at the Embassy Suites near the PHL airport.
1. They screwed up my reservation.
2. Checked me into an unclean room.
A. Housekeeping did come to change the sheets, etc, and then I found out the shower head was broken.
3. I was put into a different room which was worse.
A. Terrible night's sleep, etc.
Won't stay there ever again. Thank God the management gave me a HH points to make up for this horrible experience.
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