Warning - do not use Singapore Airlines.
My husband and daughter were due to fly on a return flight to London from Melbourne on 2nd Apr. On the 31st March the return flight was cancelled by Singapore Airlines. After many phone calls I was told that the flight had been over booked and seats were no available. We ended up last minute having to book flights with another airline.
As Singapore Airlines initiated the cancellation we were entitled to a refund. I rang Singapore Airlines regarding a refund and they would not speak to us and stated we had to go via the travel….even though it was actually Singapore Airlines who had taken the money from my card.
I rang the travel agent who did their best to help. After around 20 phone calls and emails I was told I would get a refund.
Singapore airlines attempted to refund the money but it was declined by visa as they used the wrong codes.
I rang my travel agent to tell them and they said that the bank card details were wrong. I asked the travel agent if they could give them to Singapore airlines? They said no they can’t pass on the card details and I would have to ring Singapore airlines myself.
I rang Singapore Airlines again. Again I got another rude agent who stated we can not discuss this with you….you need to speak to your travel agent. I tried explaining to Singapore Airlines that the refund they issued did not work as they have the card details wrong and that it bounced back to them. The agent stated that they had sent the refund and I needed to go back to the travel agent. I asked to speak to a Manager and I was told they didn’t have one available. I asked if a Manager could be emailed to call me and they said they would call. I have not received a call yet.
I contacted my travel agent again and they said there is nothing else they can do.
I am now in the process of taking this to the International travel ombudsman.
So please be warned. Do not travel with Singapore Airlines.
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