I stayed at the Westin over the weekend. It was an overall okay experience, but for a hotel that bills itself as "4 stars in Dupont Circle", it wasn't four stars and it certainly wasn't in Dupont Circle.
My room was #523, a handicapped room. The room was decent enough but the bathroom was terrible. The closet had plenty of hangers and a working safe, but the dresser had a refrigerator that wasn't working. The room looked out over the atrium/lobby, which had no light and thus was like a little tomb. Not a big deal because I was in DC to be in DC, not to sit in my hotel room. The carpet was torn in some spots, the wallpaper was coming off the walls by the door and the ottoman didn't match the chair. Not a big deal, but definitely not four stars. The staff was great, however. Definitely four stars.
More than once I noticed room service trays sitting outside of a few doors by the elevators for over 6 hours. I shared the elevator twice with women who looked like they were visiting there for a few hours (no judgments, but definitely made me wonder...). Once, early in the morning, I observed someone passed out and snoring in the chairs by the elevators on my floor. Definitely not four stars. On my last night, I was awoken at 2:30 by someone yelling from the atrium below. I figured it was a teenager or something and went back to bed. At 3:30 I could still hear the yelling, and I called the front desk. They said they were handling it. I tried to go back to sleep but by 4:30 the yelling only got louder and this time there were more voices. Finally by 5:30 it had stopped. Again, not a four star experience, and definitely not the "heavenly" sleep experience that Westin prides themselves on.
Now the big question...will I be back? I travel to DC quite often, so while my stay wasn't horrible, with the overall condition of the facility, the random people coming in and out and the girl yelling in the lobby, the answer is no.
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