I'm giving two stars. One for Malea and one for Vera. Malea is the one who would normally cut my hair. I always appreciated her because she strived to get the cut I wanted. She always did a beautiful job and was a pleasure to be around. I went in yesterday, and to my disappointment found out that Malea is no longer working there. The receptionist (Ashley I believe) was very sweet and told me that she will put me with Vera instead. \n\nVera cut my bangs and did a beautiful job. She is very helpful and knowledgeable. She answered every question I had about color and was just very sweet. Thank you, Vera. You're a gem. : ) \n\nNow on to the rant. After I got my bangs trimmed, today after styling my hair, I noticed there were a few things that I would like to change. The length mainly because my bangs grow so fast, and I wanted to add a few pieces to the sides, so they would be just a little thicker. No big deal. I wasn't upset at all going back. I went in there today and told them about the changes I'd like to make. I was totally willing to pay!!!!! The old woman at the desk, who I believe is named Mary Kay, responded with a very rude unhelpful attitude. She would not take me even though I was willing to wait until someone was free. She didn't even ask me if I was willing. She told me I had to come back when Vera was there. All I wanted was my bangs shorter and she REFUSED me service. She tried to have me come back tomorrow and was telling me the times Vera would be available. The phone rang while we were talking and the person wanted to schedule with Vera for the same day, and she was going to let them pick their appointment first.... I was completely pushed aside. I was so upset and am still really irritated with the lack of customer service and unprofessionalism. I don't treat people that way and have never been treated like that at a salon.\n\nI also did not appreciate yesterday when I was getting my haircut, and the only things out of the old hairstylist's mouth next to me was gossip and complaints about other customers she recently dealt with. I bet the customer who was in your chair didn't appreciate it either. As customers we come in for a haircut. Not to hear YOUR rants. YOUR complaints. YOUR bitter nagging. How about you RETIRE if you hate people so much. How about you show customers you care a little. How about you appreciate their business because it puts food on your table. How about you have a good attitude with them so they will with you? Ever heard of the golden rule? Your generation of all people should know it. \n\nIn conclusion, if you don't want the customers to be satisfied, if you want to have stinking attitudes, and you don't want to go out of your way to at least be kind, I will take my business elsewhere. I will also tell all my friends. You should be ashamed. \n\nI ended up taking my business to Henderson where I used to get my cuts. They were so kind and took care of me. They gained a customer your rotten attitudes lost. It's worth the long drive and gas to deal with kind people. \n\nP.S. Thank you again Vera. Thank you for my bangs, I only wanted them shorter. You are a very sweet lady and awesome hairstylist. I wish you and Malea the very best. I hope all the customers come in there only for you. You deserve better.
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