Let me start by saying that I am a very laid back person. I have traveled a lot and have stayed in Super 8's, Motel 6's and other hole in the wall motels. I was on vacation with a friend and took the airport shuttle to Super 8 (fyi, the shuttle is GREAT). I had paid and reserved the room online, so I ran to the front desk, checked in and got my key(s). Our room was on the 2nd floor, basically in the middle. Upon arrival to the room, I placed my bag down and unpacked my things into the drawers and hung up pants, etc. I then ran to the bathroom. The tub was filthy with hair and soap scum, and the toilet had not been cleaned. There was used and nasty toilet paper stuck in the seat. I then left the bathroom and looked at my sheets which were stained with blood or something. I called the front desk and asked if they could have someone come up and clean the room. They said they would, and offered a different room. I declined because I had already unpacked and told them I'd rather just have the room cleaned and be confident that it had been done. I waited over 45 min for someone. I called the front desk again and asked if I could just clean my own room and use their supplies. The woman told me that they couldn't let me do that and that someone would be up shortly. 25 minutes later a woman did show up and asked me what the problem was. I walked her through the room and showed her the filth all over the place. I asked for new sheets. She then handed me the cleaning products. I told her that the woman downstairs told me I could not use them. She said it was fine, so I set forth cleaning the entire room and changing my sheets. From then on, the staff treated my friend and I poorly and when I attempted to speak to the manager about all of this, he shrugged it off like it was nothing. I gave him a speech on customer service and that if someone is paying for certain services, they should be done. And that it was pathetic that I ended up having to clean my own room because of the lack of customer service there was.
We stayed for seven days. Our third night in, the guests in the room next to ours were making all kinds of noise ALL NIGHT. I called front desk and told them. Nothing happened. The next night the same guests ended up having the police come to their room and two people got arrested. The remainder of the nights, we had many guests go through that room next to ours, all of them loud and obnoxious. Not surprising as this hotel is in the GHETTO. The K-Mart in the adjoining parking lot had a shooting two nights before we arrived in AZ which I had seen on the news while there.
The staff was not even knowledgeable about things to do in the area. I have been to Phoenix many times and was looking to try something new. They just pointed me to the brochure stand. My car rental woman was more helpful than the hotel staff, and she didn't even live in the area!
Their claim to have great WIFI was a scam. My friend who was with me is a computer tech nerd and experienced issues on a regular basis even finding a connection.
One good thing was the pool. It was kept clean and everything. The chairs were broken and old, but other than that, there was a clean pool and hot tub.
Overall, while it was a place to sleep, there are much better options than putting yourself in this type of situation. I usually just keep my mouth shut and go with the flow, as I understand all of us have our bad days and sometimes things just aren't the way we'd like them, but the staff, service, and services at this motel were atrocious.
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