I stayed here for three days in late April for business and was pleasantly surprised. The downtown location was perfect- only 30 minutes from MDW. The service was good. The rooms were decently decorated and clean with plenty of conveniently located outlets for all of my electronic goods. I loved the downstairs bar.
I do have a few criticisms. After checking in, I was annoyed when I arrived at my room to discover that I had been given a room with two full beds even though I had reserved a room with a king-sized bed. I immediately returned to the front desk and was given a room with a king-sized bed. Also, the room service menu dramatically changed during my stay. After placing a dinner order one evening, room service contacted me to inform me that the items that I had just ordered were unavailable due to a downsizing of the menu. I don’t think the expectation of getting a decent meal at a hotel in downtown Chicago is unrealistic. Apparently, I was wrong.
Overall, I enjoyed my stay and would definitely return.
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