It's pretty crazy how an experience can vary from one day to another.\n\nWe came in to just grab some dessert. We got a couple of ice cream cookies and shared it among friends. Amazing! The salted caramel is probably my favorite. More importantly the gentleman that served us was AWESOME. Even though we were JUST getting dessert, he treated us super nice, was super personable and even checked in on us to see how the desserts were.\n\nSo, we came back the next night. This time to eat....sure cookies were the plan, but also to grab a late meal. This time, shiz went south. Real fast.\n\nPlaced our orders...and even though it was pricey I ordered a frozen beer. I think they are only available in a few places so I said what the heck. Got SUPER excited...then....our waitress forgot my beer. Like never wrote it down, never came with it. Burgers came out. They were good....\n\nI mentioned to the waitress my beer (after flagging her down ... since she disappeared for a while). And told her we'd like to take a look at the dessert menu.\n\n5 minutes pass.\n10 minutes pass.\n\nShe finally comes back! Alright, so do you guys want dessert? UMMMM...you forgot to bring dessert menu??? Oh, yea...here let me get you one. No, that's fine. We will skip dessert. At this point I was frustrated. She didn't bring my beer. She wasn't around the entire time. She forgot the dessert menu. \n\nI asked for the manager and she came over. She gave me what I considered to be a pre-rehearsed speech. \"We are going to take care of your meal.\" No, thank you...I'd like to pay. I just wanted you to know that your waitress really ruined the experience...and the guy the night before is AWESOME. \"I understand sir, that you didn't ask to speak to me to get a comped meal, but we will be taking care of it since you were not 100% satisfied.\" It was robotic they way she said it. I reduced again. We went back and fourth a few times...then she finally brought my bill.\n\nListen, I'm sure they deal with drunk, angry customers all the time. But I was obviously sober (she forgot my beer, remember?). I genuinely wanted the manager to know, hey...this person is f'n up while also give props to the other dude. She seemed uninterested, and just offered a comp meal as a solution. I didn't want a comp meal.\n\nSo while the food is good - the service can really ruin the experience.
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