In Philadelphia for an event at the Kimmel Center....location of the hotel was perfect for this.
Thanks to airline delays we did not arrive until 1am. Arriving this late there was no one downstairs to point us in the direction of registration. We walked into an empty ground floor lobby with no directions that Registration was on the 19th floor. Once we figured this out and made our way up we were met by an efficient staff member who quickly got us in our room and off to bed.
Room service ( continental breakfast ) the following morning arrived right on time and was satisfactory.
We lunched one day during our stay at the 19th floor cafe. The food was outstanding. However, like most of the rest of the hotel we experienced, the decor and furnishings were worn and tattered.
Our room ( #1204) was very worn. The bedding was nice but thats about where it ends. The headboards were mismatched..yes, not the same! The finish on the desk and chair were extremely chipped and beat up. the small occasional chair was in dire need of reupholstery. The bathroom had mildew and torn wallpaper. There were TWO accessible plugs in in the room (on the base of the desk lamp and another on the wall by the occasional chair). The plug-in in the bath was in the strangest place....up high in the middle of the wall above the commode. Bathroom amenities were minimal. It took me a day or two to realize the hair dryer was in the closet by the door to the room....go figure!
Basically, it all needed an update.
I have posted a few photos of some of this damage.
Yes, there is historical significance. And there is a certain charm to all that. But I prefer clean and fresh.
Internet was for a fee thru T-Mobile
And to top it off, in need of some extra cash, the front desk would NOT cash a 100.00 check. I have never been to what is considered at least a 4 star hotel that would not cash a check for a guest.
Perhaps there are rooms in this hotel that are in better repair and have better furnishings. But based on my experience, this is not the case. My room was not impressive and was a huge disappointment in comparison to the reviews I based my stay on. I will not stay here again and was truly wishing I had not stayed there this time.
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