This airline is truly awful, and truly incompetent. They don't care. And they're unscrupulous and disingenuous, aka crooks. I flew to Vallarta from SFO via Mexico City. Outbound was an hour late. They changed my connection flight despite our arriving on time for me to make the original connection. Had a four hour layover as a result. All of that was inconvenient, but within the realm of airline travel in our times. The real issue was the return. I checked in online, had my boarding passes, arrived on time and was ready to board. When I checked in at the desk, they told me I was bumped because of a "credit card problem." The roundtrip had been fully paid for and posted two months prior so I knew that was nonsense. I argued, pleaded, used logic and my fluent Spanish. I called for the manager all to no avail. Ten stoic employees observing my rancor, nothing. Long story short, I had to buy a one-way return on another airline (no way was I going to reward bad behavior by rebooking with them). Another day in Vallarta on the weekend and another night of hotel are not the end of the world, but my nerves and usual motto of "assuming good intentions" in people took a hit. It's tragic that the flagship carrier of a nation of otherwise good and honest people should be marred by the actions of the few. Luckily, I had paid with credit card that treated me like a customer and refunded me 50% of the fare, but still. Caveat emptor.
airlines reviews