We recently stayed at the Latham Hotel in Philadelphia. The whole visit was not what you would expect when you pay over $300/night. Upon arrival we were rudely told, that they were sold out and we would have to "deal" with the rooms that were available. We had reserved 2 Queen beds and received 2 Kings. With 6 people, that was not going to work. We were told that we could have Roll-a-way beds brought up. Fine, we can deal with that. We understand that things happen and we are flexible. That evening while we were out, credit cards and jewlery were stolen from one of our rooms. Upon realizing this, we contacted the front office. It was not until the next morning that we were able to speak with the General Manager. Although this was obviously our greatest issue with the hotel, we also had to deal with VERY squeaky beds, old mattresses, uncomfortable roll-a-way beds, dirty sheets, torn towels, and one of the rooms smelling like a Chinese kitchen.
When we finally were able to talk to the General Manager he was courteous. Although he credited the costs of one of the rooms for us, he would not take care of the whole bill. We are not the type of individuals that are looking for anything for free. I would have rather have paid $900/night for the hotel down the street if that would have ensured us that we would not have things stolen from us and had to deal with such a bad experience.
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