Mandalay to Bangkok. They seem to have embraced the budget model. Booked our February flights last summer and as these were the only flights on our itinerary which had less than 30kg baggage allowance I had a webchat conversation with customer services about additional baggage. No problem they said, as you are a member of flyer bonus we give you 10kg extra. Fast forward to check in and surprise surprise the check in agent was having none of it and charged us $80 US and refused to get a manager saying pay or leave your bag. Their aircraft interiors have also deteriorated over the years and are not as clean as they once were. This airline used to be unique while now its very mediocre. Such a shame.
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