Travelled to Boston for a quick weekend getaway from NY and found myself staying at the 1st hotel I stayed in more than 8 years ago when I first visited Boston but instead of my parents it was with my family...Drove in and arrived around 3pm on Friday to a full valet lot which had us wait for about 15 minutes until the valet guy collected our car and info...Went to check-in soonafter and was told our preferred room was not available so we went to kill time in the nearby Copley Plaza mall until they called us back to confirm it was ready. After more than an hour of shopping, I was concerned our room was still not ready and called back to inquire and was told our room still wasn't ready!!? I was very surprised to hear this given I didn't request a special room, especially being a SPG Gold Member but before I could react further, the front desk guy decided to upgrade us to a corner junior suite with 2 queen beds and a river view, which was a very nice gesture. As such, we quickly returned and were relieved to find our room on the 18th floor near perfect in terms of space/view/ and decor and promptly we rested finally after being up all day.
Otherwise our entire weekend stay was great as the room and the unbeatable views was thoroughly enjoyed by my wife and infant daughter...The bathroom was a bit tight but we liked the overhead rainshower instead of the typical heavenly shower installed...Our queen beds were as heavenly as can be and the pillows were just soft and plushy enough for us. Room service did a great job cleaning our room and replenishing our water bottles and Starbucks coffee regularly! People we encountered from the front desk to concierge to bell valet were all courteous and helpful to us during our entire stay...The Westin is extremely convenient to walk to the Back Bay station and also well connected to the adjacent Copley Mall and other interconnecting shopping plazas so we hardly had to step outside in the chilly weather. Had a minor issue with the double billing on the valet charges when we checked out but it was quickly fixed in a NY minute! All in all though we will definitely return to stay at the Westin Copley again with my family when the weather is warmer next year for sure. Thanks for the relaxing weekend!
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