We were looking forward to our flight with Singapore Airlines last month. We had booked 2 business class tickets online for our departure from Sydney with a cancellation fee of $330 each.
Unfortunately my wife was suddenly diagnosed with a major illness & had to cancel our flights 2 weeks before departure.
I submitted the online cancellation with a copy of the oncologist report and scans. I received the full refund & waived the cancellation fee within 4 business days. Excellent service from the Singapore Air administration team.
Thank you Singapore Airlines for the outstanding customer service.
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