I have just received excellent customer service from Mark in Newcastle in BT's customer service team. I was calling with my elderly father as his broadband and BT Sport TV deal was up for renewal. Rather than trying to upsell us features my father didn't need, he kept the process stress free was very friendly and professional and provided us with a better price for my father's current package.
Refreshing to deal with someone who understood the elderly customer on the end of the phone rather than trying to upsell something he didn't need.
BT now have a happy customer starting another 24 months with them. Thank you Mark!
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