First, let me say that the location of this hotel is wonderful and that in researching hotels, it was significantly cheaper than some other options. Those are the only two truly good things I can say about the place.
I booked a room at the Brookshire Suites in large part due to the glowing reviews on this site. My problems started immediately. I couldn't get an email confirmation that accurately reflected the rate, package and days I was staying. It took several calls before I finally got a correct email. These problems arose even though I booked the room directly through the hotel site.
On arrival, the front desk was confused about a $25 spa/food credit that was supposed to be part of my package. I was told that the woman at the front desk would speak with the manager and get back to me. I never heard anything back.
The room was not what I expected. It was like a cave, and I was on the 9th floor. I'm not a tall person. Beware if you are. Portions of the ceiling are so low that I can touch them with my palms while standing flat footed (I am 5'4"). The carpet in my room was so poorly laid that it had huge creases in it. They were literally so big as to be tripping hazards. The bathroom is tiny and there is not one towel bar or hook on which to hang anything. There was a lot of dark hair in the shower that did not belong to me. The bed was very uncomfortable (very firm mattress and the sheets and blankets were arranged in such a way that it was hard to get the blankets up to your shoulders without unmaking the bed). The pillows were huge and very, very firm. I don't think the sheets were cotton (but admittedly I did not look at the label). The bed had one of those yucky, never gets washed comforters. The remote controls were almost impossible to use (they didn't seem to "talk" to the televisions). I thought it was an issue of batteries, but I requested a new one, and it didn't work either. I could go on and on about the problems with the room, but overall, mine was not comfortable and was quite shabby.
The breakfast was average for a free hotel breakfast.
I did not experience any of the great service other reviews reference, but even great service could not have fixed all of the other issues.
Finally, when booking my room, the "destination fee" of $9.95 per night was not clear to me. When I said something to that effect at check in, the woman backed off from charging me and I was told that the package I booked was exempt. I guess that was true, but I looked at several package options and don't recall such a fee being evident with any of them, so it might be worth confirming before you book.
I really wanted to like this hotel, but I will not be back.
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