This hotel is in a great location for a NYC vacation, but otherwise was very underwhelming. The elevators were very small and we almost were stuck in one on the night we were going to Broadway...the elevator jumped and stopped at the next floor down and did not do anything until we tried hitting another floor, then did the same thing again one floor down, we finally were able to get out and walk the stairs for three floors. Other aggravations: espresso machine down, internet down one morning, printer not working, towels very hit or miss, were changed for a Coke from the minibar that we did not take (had to call, will be reimbursed), as we left we being pushed into using their car instead of a taxi for trip to airport.
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