My wife and I used our priority club points to book a stay here. We are platinum members and were upgraded once we checked in - concierge room with complimentary wifi (which was most useful since we were here on business). Apart from that, platinum status didn't count for much more.
The room was good, as far as hotel rooms go! Bed was extremely uncomfortable and one of the phones didn't work in the room. Members have mentioned before that there was an impersonal feel to this hotel and I can attest to that. I was at the front desk about 3 or 4 times, and each time if the person looked up once, that was a lot. I understand that this is a busy hotel and also high volume, but it really lacks that human touch.
We ordered room service the first night we were there because our flight was delayed and after the traffic to get to the hotel, we just wanted something quick and to get to bed. Prices were alright, but after all the gratuities and taxes, you're better off getting something at the many restaurants nearby and bringing it back to the room.
I would think having platinum status would allow complimentary breakfast or complimentary use of the business centres. Guess again! Business centre rates - $10 for first 10 minutes, then $1 a minute thereafter. Plus taxes! $1.50 to print one page! You're much better off at the Staples around the corner.
We did get a late check-out, but other than that, I seriously wonder sometimes why I have platinum status with priority club. Overall we were comfortable, so all in all, that's what you really want with a hotel. All the other stuff...well, it just keeps you coming back! I've stayed at the doubletree suites Times Square already, and I would have to say, a notch above this crowne plaza.
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