We booked this hotel through Hotwire, so we couldn’t read the reviews before our stay, otherwise I would never book it.
The problem in this hotel is the very low service level. The location is great for LAX, the room was clean & the bed was very comfortable.
But the air condition didn’t work, on the hottest day in LA for years. So we called., 3 times, waited 2.5 hours in an impossible atmosphere before the maintenance guy arrived, and said he fixed it.
Well, he didn’t. And we had to wait another 1.5 hours before we were moved to another room.
I spoke with the front desk’s manager, who apologize, but didn’t do much more.
The next day, on our way to the terminal we called for baggage assistance. I specifically check the night before if I should call 30 minutes before. No they said. 5 minutes would be enough…
Mistake! We had to wait in our room for 25 minutes, called 4 times, and eventually, I walked personally to ask them to come.
I wouldn’t stay in this hotel again. There are much better choices in the area
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