We were automatically transferred from Pure Planet to Shell Energy - I would never choose to use this company freely!!
At the time of the switch we were in contact with Pure Planet about an overpayment of £100s. When Shell took over they ignored the whole thing. I have been emailing, phoning and even used Resolver service to sort this, but every new advisor doesn't seem to read any previous correspondence and asks for more readings and more information!! This has taken months now and I have seen no action, I think they just do this to wear people down. I guess the whole company's motto nowadays is “It is what it is.”
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