Wow! Very disappointing. Room was so dirty, even a a spider web with baby spiders inside the front door. We were there for 3 nights and our room was NEVER cleaned. When we went to the front desk (they don't answer the phone) for towels we were told they would give us towels "this time" but we needed to "bring the dirty ones down". The sofa sleeper sagged to the middle. The bathtub bottom is filthy, guess they've never heard of Mr Clean Magic Erasers-thank goodness Marriott has, which is where I'll be staying on my next visit to Columbus. I have stayed at a Hawthorn before and was pleased. NOT this time. The neighborhood is sketchy, the hotel fits right in and the staff doesn't seem to care. Save your money, keep going past this place!
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