Bangkok to Bali via Kuala Lumpur. Very bad customer service! Lady at the airport behind the customer helpdesk looked like she was mad at me for not understanding her bad English. Added luggage through their website, but the ticket number was wrong and they would not allow me to check in my bags under my name unless I pay 4 times the normal amount! I refused and had to take stuff out of my bag to get under 7.5 kg and leave it on the airport! Thank you but never again Malindo Air!
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