Wish I could give 0 stars. This company delivered me a damaged product (box had been opened and damaged). When I returned the product 6th April was told 3-5 days refund once the return was processed. Chased them on the 19th April as I had heard nothing. Got told the process of the return that something messed up and that they will process it that day and make it a matter of urgency!!! This is a complete lie as I’m still waiting now and have never had them update me once. They are keeping hold of my money, so I will be going to the financial ombudsman as they might have better luck getting my money back. Beware people this company is a nightmare to deal with. Avoid Avoid Avoid.
After chasing them again today, as they clearly don’t look at trust pilot. I was told I would be getting a cheque as a refund!!!
A cheque, I paid for my product with my card, so why are they sending me a cheque.
The consumer contract agreement act
(7) The trader must make the reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise.
They are clearly in breach of this act, stay well clear of this company. They do not care about there customers. Scammers
company reviews