I reserved a lake view room as part of a package that included parking. For the money I got a bit of lake and a nice clear view of the top of the Fridays's restaurant. We did not object to the sleep number beds --we had wanted to try them for some time and I found them to be comfortable. You just have to take the time to test your level which may be what puts folks off. Our toilet took a Loooong time to flush and the tub faucet could not be shut completely off -this had obviously been a problem for a while as the drain was rusted. Service was OK-- the bellhop ignored us until my husband got mad and then was sweet, the front desk was friendly and ignored my Silver status, the concierge offered to help with anything. This was the most expensive hotel we stayed in on our road trip but Austin downtown is really expensive and if you do not put a premium on walking to things--as we do--you may find better value elsewhere.
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