We have just returned from our holiday to NYC, where we had a ball[overall]. There were a few things that we expected from our hotel which we didn't get. We expected the hotel to be of the same standard as other branches in its chain, it wasn't. The room was half the size of a cheaper priced room in the UK. The furnishings were not good, there were no curtains that you could close on the large windows and the facilities, were useable but just. there was 4 in my party and the room only catered for 3! The location of this hotel was really the only good thing it had going for it, 3 blocks from Times Square, 100m from the nearest subway station, next to the bus station. The lifts[elevators] were slow at best and with at least 1 being constantly out of order or used by the services staff, it left 2 lifts to accommodate all the people from the 32 floors of rooms. If I return to NYC I will not stay there again, purely because of the size of rooms. We are all aware of the service industry in USA and boy do they throw it in at every chance. I was fleeced by 1 of the concierge staff when I asked about tickets for the upcoming Mets-Yankees game, I got charged twice the price for a ticket[if not more], where the view was average at best.
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