I also booked this hotel based on previous reviews. Either the reviewers have different standards, or management went downhill since. The room was filthy. Hair on the sheets and the sink. Mold in the bathroom. The pull out bed was so filthy (crumbs, peanuts, pieces of tortilla chips...) that we gave up on it, also because the mattress was thinner than the pillows. How is someone supposed to sleep on that mattress? Beats me. We ended up using an air mattress we had in the car.
Service was below average. The young woman who checked me was not even listening to my questions, the man who checked me out seemed not to know what he was doing. Only one woman seemed to have a notion of "customer service," and was prompt and helpful when our room key stopped working.
The water pressure was adequate, but the shower curtain is wafer thin and it's easy to flood the bathroom floor. The bathroom door did not lock.
Last but not least, the boors above. A family with kids whose parents apparently did not believe in controlling the little lovelies, who as a result screamed and stomped most of the night. I cannot blame the hotel for the rudeness of certain American families, but be forewarned that this is the crowd that hangs out at Best Western. Needless to say, we will NOT be back.
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