I stayed at this hotel for 3 nights on a business trip. Check in was speedy, there was a line of people waiting to check in, but they had the front desk pretty well staffed. When I entered my room, the first thing I noticed was the overall wear-and-tear on the furniture. It looked like the furniture had not been updated since the 90s. I checked the corners and it looked like there was a build up of dust on the floor on the sides of the bedside dressers, pretty noticeable without having to bend down and look. The view outside was beautiful though, I could see the Chicago River and the Riverwalk all the way to Lake Michigan. The bathroom was well-stocked and clean, no complaints there. I found the bed rather stiff, I couldn't seem to get comfortable in it, but some people might not mind the firmness.
My biggest complaint would have to be the lack of free wireless in the rooms. Hyatt wanted to charge me $12 for access to wireless, whereas many hotels offer it for free. I know some guests who had status with Hyatt didn't have to pay for wireless, but for the price you're paying at the hotel, they really should make it complimentary.
The Bistro downstairs had a pretty good breakfast and a decent lunch, didn't have dinner there though. Be prepared to spend some cash during either meal. The snack bar area was very convenient, had lots of food for breakfast on the go.
Overall, I'm pleased with my stay at the Hyatt Regency and the service of its staff, but because of the average bed and furniture and lack of free wireless, I wouldn't go out of my way to stay there again.
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