The Good: mattresses were soft and very comfortable, the carpeting, window treatments, sheets and duvet were very attractive and appeared new, the towels were fluffy. Free parking, and prime location for our business needs.
The Bad: old building which had been renovated - poorly. Visible wear in public hallways and rooms. Poor workmanship on the renovations - it appeared to have been haphazardly done with no supervision monitoring quality workmanship. No functioning iron in the room, one bar of soap for use at sink & shower, a single bottle of shampoo, no conditioner or lotion provided for guest use.
The Ugly: the first room they put us in inexplicably there was a puddle of water in the carpet between the first bed and the wall. They quickly moved us to a new room following a phone call to the front desk. In the second room the desk provided for guest use wobbled so precariously we refused to place any of our belongings on it for fear it would result in the demise of the desk. The air conditioning was feeble at best, it was not that warm, but rather just "stuffy" in the room and we were using it to cool the room only a couple of degrees which by morning it was blowing warm humid air. There were no wash cloths provided in the room; when we asked the front desk for wash cloths we were told that housekeeping was behind and were given hand towels for washing in the shower. Speaking of the shower, they had renovated the bathrooms in granite, including the shower surround. The problem is that housekeeping did not clean well (in either room) and I could see places on the granite that looked like it needed a good scrubbing with a granite friendly solution. Additionally, in the bathroom where the tile met the wallpaper there was no border/transition and the wall paper was beginning to peel and turn black in places that you could see while in a sitting position in the bathroom.
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