Upon check-in on Thursday, July 21st I was disappointed to find out that there was a parking fee of $10 per night if you park the car yourself, and $12 for valet. For paid parking I would think the parking would have been in a garage or a better situated lot. I didn't complain about that because that could have been an oversight on my part when making reservations. At check-in we received a room with one king size bed, I informed the representative that I was suppose to have a double guest room. The change in room was done immediately on the spot without issue. The check-in process went well. Upon exiting the elevator on the third floor and entering the room there was a smell of mold and mildew, I didn't see either but you could tell it exist because the odor was so strong. We settled into the room for less than an hour and turned down the air conditioning unit because it was so cold in the room prior to leaving for the day Upon returning to the room it was muggy and the smell of mold and mildew was stronger. I infomed the front desk of the issues and they changed our room without issue to a room on the fifth floor. We were satisfied with the change in room, and slept well. On Friday, July 22nd we left the hotel early that morning, and did not return until late that night to a room that had not been cleaned. I went back to the hotel and spoke with a representative who was very apologetic and gave me three free meal vouchers for the following morning, and referred me to speak with the hotel manager (Josey) the following morning. I spoke with Josey on Saturday, July 23rd and asked to be comped for one night due to the problems up to that point. She claims she was unable to do so due to the room, tax and fees being paid for in advance, but she was willing to give us breakfast vouchers for the day. She offered a few things relating to the hotel, none of which was acceptable because we were not spending much time at the hotel since we were there for a wedding. We did except her offer to have room service deliver chocolate covered strawberries and bottled water to the room that night. When we returned to the room at 10:30pm room service was being delivered as scheduled. However, the strawberries were frozen to the plate and we could not eat them until the next day. We were incredibly disappointed with the quality of this hotel since Wyndham is a respected name in the hotel industry and a great reputation. This particular Wyndham is far below my expectations.
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