I stayed four nights at the hotel on a business trip. Arriving on the early bird nonstop from JFK, I arrived early for checkin at the hotel around 10:30am and had previously made arrangements through the Starwood Your24 program to guarantee a room for early arrival. Initially the receptionist did not have a room for me until I kindly reminded her that the hotel had in fact already confirmed my early arrival. Then, she graciously upgraded me to a "grand deluxe" king bed room.
I took the elevator up to my room, walking through the beautifully sumptuous hallways of the hotel. The public areas throughout the hotel are a gem! I entered my room and found it neither to be "grand" nor "deluxe". It was a decent size room, probably clocking in around 300 sq ft. There was a single closet and besides being small, it was quite dinged up by scratches on the walls. The bathroom was also small with a regular size pedestal sink, Toto toilet, and regular size bathtub with single showerhead. There are high end British made toiletries. The bed was a true king size. I did not find it up to par with the typical Starwood Heavenly bed quality. It was okay to sleep on but not terrifically comfortable. There were 3 small white pillows and they were pathetic -- I had an awful time getting adequate head support. My room looked out onto Market St and I had no issues at all with noise. There was good lighting when one opened the large windows. The ceilings are high and make the 300 sq ft feel bigger. There were noticeable stains on the furniture as well as a major chip on the bed post.
I used WiFi and the signal delivered average speed. I did not get to try the health/fitness center.
There are 3 main elevators for the 9 floors on the hotel and the wait time was never long. But I would anticipate some problems on heavy tourism weeks. I was there during the week of July 4th when business travel is very low. The location of the hotel is convenient to walk to the financial district. The subway stop is right outside as well as one of the tram stops.
My nightly rate was under $200 before taxes. That's a good deal. I think standard rates for this hotel hover around $300 and up. At those prices, the "grand deluxe" room will leave you lacking. Go elsewhere or ask the receptionist to book you a true grand deluxe room and not the run-of-the-mill one that I got.
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