I am horifid at the treatment I've received over my mobile phone that is stuck in a loop , this is the second one that has done it, the last had a crack in the screen which in noway was the course of the problem but Carphone warehouse refused too even send it away , during that time I had only had my phone just over a year and couldn't afford a new one , I was on a SIM only contract and the man in the shop refused to help in any other way then early up grading me to a phone contract that cost me over £10 more a month, after alot of questions and encouragement and promises that the phone was water proof and had a brilliant camera I gave in and took out the contract, only a few months later it started playing up when charging I contacted Samsung and they wanted me to take to a centre miles away, it stopped playing up so i continued too use it, for the past month or so it's been turning itself off during phone calls and then decided to not charge properly and go into a continuous loop, I took it into the shop in king's Lynn and the man looked at it asked what the problem was , made sure there was no damage and sent it off, no news for a week then a text saying it had be despatched, I went to collect it and it came back without being fixed saying it had physical damage with a chip in one of the corners that wasn't there before it went and of course the picture is zoomed in so close that it looks alot bigger then it is! Carphone warehouse were unbelievable when I pointed out that it wasn't there before and that he was actually the person that checked it before it got sent off, he's response was well I'm only human I might of missed it! I told him it wasn't there and he handed me the phone like he didn't care. I asked what I had to do from there , he wasn't even sure and had to go and ask someone in the back room, he told me to ring the number on the paper and I left with my phone in my hand, I called the number and was told because the damage wasnt there before hand it should never of left the shop and to take it back, I have already taken my phone to another phone shop before too be tested and he had advised me to take it back too the shop I got it as there is a problem with the mother board which is becoming a common fault with these phones! I have taken the phone back to Carphone ware house, the same man really wasn't very helpful at all and basically told me I'm wasting my time as it will just be sent back too me again without being fixed,. It was not damaged before it was sent the first time I'm disgusted at this excuse for the second time round , it's on a 2 year contract and I've had it less then a year, if it isn't fixed this time I will be taken this further they shouldn't be allowed to sell faulty phones on a 2 year contract then find the littlest excuse not to fixed them, I will be using my rights that my phone is not fit for purpose and cancelling my contract if it comes back with the same excuse this not a cheap phone and I can't afford another one , this has coursed me too much upset worry missing phone calls from the hospital , emails from work and contact with the outside world I will never be shopping there again!
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