When we first booked this hotel is was rated #26 in NY. A few days before we arrived we noticed that the hotel has now become a Hilton, so we're not sure if maybe there are just teething problems or the hotel will lose its touch. We booked this hotel based on previous reviews on this site. On the whole the hotel is nice, the rooms are spacious enough for anyone's needs (although our cupboard was tiny and we could only fit about 7 items in). We weren't satisfied that our room was properly cleaned on a daily basis.
It was my birthday and we had been in correspondence with the hotel regarding this, we requested champagne in our room upon arrival. We were asked to pay for this up front so we called before from the UK to make payment. There was no champagne in our room, and no mention of it being my birthday. We found the reception staff to be quite abrupt and rude with us. One in particular seemed to pick up the phone any time we wandered in the direction of the front desk. We requested a room with a view of the Empire State Building but we were told our room had already been allocated, however... we were told the reason the champagne wasn't in our room was because the room had not yet been allocated.
Now for the most annoying part, when I checked my bank statement to see how much I had spent so far on our trip I noticed that the hotel had charged me on arrival and had added $300 more to what we had agreed to pay. I went down to the front desk to ask why I had been over-charged. The girl that had previously been rude was again... rude. She kept asking us what did we mean that we had been over-charged. After explaining a number of times she finally said that the hotel add to your initial bill "just in case" you use any of the hotel's services, and then the money will be refunded on check out if you don't. Depriving someone of $300 they could otherwise have spent on the trip.
The location is good, but I don't think I would stay here again. NY is all about the customer service. Hilton Fashion District seems to be lacking this...
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