Definite areas needing improvement:
Upon arrival at the hotel on a Monday, we advised the valet staff that our windshield had been damaged prior to our arrival and we discussed the best days of the week we were staying there to have it replaced. We updated the valet staff on Tuesday that the appointment had been scheduled for Thursday and we were assured they would pull the vehicle up for the technicians to perform the work. On Thursday, the valet staff denied access to my vehicle stating they did not have authorization to release it for repair. Upon learning this late Thursday afternoon, I again gave authorization for the repair work now scheduled for Saturday. On Saturday morning, I reminded the valet staff that the appointment had been made and that I authorized them to make my vehicle available for the work to be performed. After all of this, I was greeted with a poor attitude by the valet staff who indicated "Yes, there's a big note back there to tell us it's OK".
Our pre-arrival request for an extra towel in the room was never filled.
A wire on the side of the hide-a-bed was disconnected and bent, leaving it poking out and causing a hazard when the bed was unfolded.
The pool was closed one of the days we were there due to extreme temperature and a problem with their chemicals. It was reopened by hotel cleaning personnel without checking with anyone else and when we inquired at the front desk, the pool was again closed. It seems they do not communicate the status of their pool to their cleaning staff who reopened the pool when it was still unsafe for entry.
The layout of the buttons in the elevators is different depending on which elevator you enter. This makes it a little complicated to easily to locate the appropriate button for your floor.
The table leg in our room came apart when we moved the table to adjust for the bed to unfold.
There were only two trashcans for the two rooms and bathroom.
We pulled the sheets off of the bed one morning to indicate a sheet change was needed. The staff simply re-tucked the sheets and did not change them. That afternoon, we notified the front desk that we needed the sheets changed. Four hours later, I walked to the front desk to request the sheets be changed as we had still not heard from anyone. Approximately three hours later, I again went to he front desk as the sheets had not been changed and local time was now 9:30 at night.
My credit card was never charged after our stay. I called in to speak to them about this and waited on hold for 50 minutes. A poor attitude almost had me hanging up, but I endured their inconvenience to speak to a customer to explain the charge had not been applied to my card. I was told that further investigation would be done and they would contact me if they needed anything further. After waiting almost three weeks, I noticed the charge had been applied to my card with no notice or other communication from the hotel.
Positives:
The hotel provides a recycling can in the room.
The fitness equipment in the hotel is updated and well stocked.
hotel reviews