4 star, please! Vacations are supposed to be relaxing, not a battle with the hotel front desk. Being a Hilton Diamond member for the last 15 years and logging 100-150 nights a year in Hiltons I think I know how a hotel should operate; this one is mediocre at best. Problems? Oh yes, many. The front desk is abysmal, including Vince the assistant manager; basically young kids working it who don't have a clue how to deal with customers and just spout the company line when faced with an issue. I'm still waiting for my call from Jennifer the general manager; obviously that won't happen. My family and I were first put in a moldy smelling handicapped room by the "water". The front desk's response to my comments regarding the smell got me a "we can spray the room if needed". (Don't bother with the bay front rooms since it's nothing more than a big mud hole). We were moved to a garden room which was better but not that great. I had to call each day for the two small bottles of water coming to me each day and the keys to our room worked maybe 20% of the time. I do agree with the other reviews that the Kids Club and the restaurant were very good. Mike the concierge was on his game but the others were much to be desired. Bottom line: if you don't expect too much from a hotel, have kids and don't pay more than $79 a night then this might be the hotel for you. There are others in the area that are better.
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