The positives are that the hotel is conveniently located and the bell and concierge staff were nice and friendly. Unfortunately, everything else let the hotel down. The front desk staff were arrogant and unhelpful, especially when I asked for help with the noisy air-conditioning. They look unimpressed and as it turns out, it's a complaint they get often. When a staff member came to check the noisy air-con, we were told to either put up with the noise or switch off the air-con completely and wake up to switch it back on when it gets too hot - it would have been nice if he had taken the initiative to check if another less noisy room was available rather than telling us to do so ourselves. However, he did say most of their rooms have the same problem and since the doors on each floor are so close to each other, you can feel the bed fame shake each time someone enters/leaves their room so don't stay here if you're looking for somewhere for a peaceful nights sleep. The breakfast was dry and unappetizing and a seemed a few days old and the pastries looked as if someone sat on them - if breakfast is an important meal for you, then be prepared to go somewhere else for it! Although the hotel is relatively new, there was already a large crack in the bathroom sink and as there is no ventilation in the bathroom, be prepared to wait or clean the mirror after the shower if you want to use it. This doesn't seem like a hotel that cares about service as even upon check out, we didn't get a smile nor were we asked if we enjoyed our stay. For the price that they charge, you can get better elsewhere.
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