My family stayed at The Waldorf between Christmas and New Year's Eve. We had two rooms - a suite and a room with two double beds next door. There were three of us in the suite and four teenage girls in the double room. The rooms were very pretty (our suite was huge), but it was all downhill from there. We had to wait an hour past check-in time for our suite (the hotel gave us free coffee/drink coupons and brunch the next morning). our sink clogged during the first night and the toilet became clogged on the second. When we called the front desk at 9 AM, it took 45 minutes for maintenance to arrive. I will say that the domestic and maintenance staff were fantastic - friendly, helpful. The problem was the management. When my husband complained about the toilet, the manager said "We already gave you breakfast yesterday, so we can only give you four this morning." When I complained about the toilet (and the discomfort it caused my 8-year-old), the manager was spectacularly unhelpful and, when I demanded my money back for the night, offered me a free night in the future. Why would I ever stay there again? Eventually he (very grudgingly) did refund that night's charge, but only after informing me that they had already given us the price of the room in meals and that I obviously didn't understand how hotels worked in NYC. Really? Save yourself the aggravation - stay elsewhere.
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