We booked a suite at the Waldorf for a vacation arriving on a Friday and leaving on a Monday. As people have said in the past, the check in line was forever. Once we got to our suite, it was big, but everything in it was worn. Both air units seemed to try to keep up with the hot weather, but it was having a hard time. Our second night there, we returned to our room at 11:00 at night to find out that one of them was leaking. The floor around the unit was soaked with water. After several attempts to get someone to fix it, they put towels down on the ground and said they would come back with a wet vac the next day. They took that night off the bill, due to the fact they had no where to move us. We thought the problem was fixed. The next night, it started leaking again on us. The floor was soaked. After five visits to the front desk the day before, all of which had long lines, they still didn't correct the problem. The Waldorf lives off of its name alone. The customer service doesn't want to help nor really cares about problems during your stay. At the end, they just told us to fill out a comment card! After talking to some other guests, we discovered we were not the only one's with room problems.
Also, as another reviewer said, tank tops and cut off jeans everywhere. Even though it states on their web site and in the book in the rooms, that they have a dress code. NYC has so many great hotels to stay at, and this is not one of them.
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