I just returned from a 3 day 2 night stay at the Wyndham Franklin Plaza. I definitely saw the great and the not-so-great aspects of the hotel during my stay. GREAT: I was allowed to check in at 9:30 (even though check-in wasn't until 3) as we had to arrive in town early for my husband's business meeting; the concierge was extremely helpful providing restaurant suggestions and directions, nice lobby, clean room, nice granite counter tops in bathrooms. NOT GREAT: a dirty toilet in the bathroom when I checked in, no soap at sink or shower on first or second day (had to call housekeeping to get a bar of soap!); I bumped into the housekeeper as she was finishing cleaning (at 4 pm) and she said she ran out of towels and I would have to call housekeeping myself if I wanted more; coffee service items used on the first morning were not replaced during housekeeping visit, etc. In summary, the hotel was great, good location, and the room was actually quite clean (with the exception of the toilet) but with very poor attention to detail with the daily housekeeping routine.
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