Three attempts to fix our gas cooker but fault still there. They do everything possible to prevent you getting through to a person on the phone but there is no way to report on website other than just booking another repair. So same man keeps coming back but doesn't know what to do. Have to select the option that you want to leave to get to someone eventually but several attempts were cut off when I did start talking to someone. I have asked some to call me back if call disconnects but they say they cant. However, they call me enough when they are trying to sell me more! They could improve by giving an online option or an email address to report repair was not successful. They could also send a text after repair with option to reply about whether repair successful.
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