Stockholm to Prague booked for December 2018. I am very dissatisfied with their service and do not want to ever fly again. After booking I realized immediately that I by mistake typed my name twice instead of writing my boyfriend's name in the passenger column. I called them and cancelled the flight within an hour so that I could book again with correct name as it states on their website that it is not allow to change names for 'safety reasons'. When later talking to the agent, the airline refunded me only 20 euros out of 350euros! They said it is my mistake that I cancelled my flight. Completely inhumane. They try to rob people of money and go low cost at the extreme I will never fly with them again!
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