Having arrived at 4oclock in the afternoon when the reservations desk was not busy you would exp ect a speedy checkin. No way. The clerk had great trouble using the computor, even though she was the duty manager. In total it took about half an hour for her to find us a room{ the hotel was not full}. Being a Starwood Preferred guest I expected a better room than the one we were given backing onto the elevators,no mirror in the bathroom, no hairdryer, no luggage stands and barely enough room to turn around in. We had to request another room as the noise from the elavators was unbearable. 5 minutes after our request we were given a better room, an apology and 2 free bottles of water!!!!!!!
I would advise people to stay at the Hilton across the road.
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