I've stayed here twice now during the past 2 months. As Platinum Premier was upgraded to the same end room with a great large window overlooking Boston Common. The front desk was always very helpful and I also like it when they say welcome back - in other words they had clear record of my recent other stay.
Am surprised that ratings just average a 4 for the hotel. I found it to be the nicest city Ritz I have stayed at and one of the top overall non-resort hotels I have stayed at recently.
My room was large, well-appointed and housekeeping services were very good. Bed was excellent and got very good night sleeps.
Some reviews have complained about lack of traditional fancy Ritz dining options. I disagree and instead view this as a plus. There is very warm feeling bar and restaurant as part of the hotel. Bartenders are great, it's a social scene, and food is much better than most hotel places - encourage getting the daily special which on Monday's is a tasty Venison tenderloin dish.
So overall strongly recommend staying here if you get and found that at times you can get a fairly comparable rate to less attractive lodging options in the area.
hotel reviews