I love the food here, but service is truly awful. I came in today for a late lunch (1:30) and immediately noticed two ladies smoking right outside the door. At a bar? fine. At a dining establishment? Not acceptable. I walked in and realized that the two women smoking were the employees. One should be at least inside waiting for customers and the smoking should be done away from the front entrance. \n\nAnyway I went with one of their turkey sandwiches and asked to add tomato and veggie cream cheese and that my bagel be toasted. I realize this was a special order however, considering I was the only customer it shouldn't have been that difficult to get right.\n\nI also tried to be friendly and chat - and in response received not a smile, nothing. Not sure if it was just a bad day for them, but I couldn't help but feel as though they were irritated that I interrupted their smoke break. \n\nI got all the way to work only to realize my bagel wasn't toasted...which as a New York native is a big no-no . It still tasted good, but I always toast my bagels even at home so I was really disappointed. \n\nConsidering they have gotten my order wrong more times than not, I may have to try poppy's in order to get my bagel fix. This makes me sad since Owen's has such a cool vibe and pretty darn good bagels.
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