Poor customer service.
I renewed my entertainment package last week for MTV.
At no point did the setup advise it included a trial version of boost tv.
This payment for £3.00, was taken fom my bank.
I immediately checked my account as i thought someone may have access to my account.
I canceled the trial plan for boost tv. I tried co tacting NOW TV, but webchat was unavailable.
I have just co tacted them.via vwebchat, explained my situation and was tild that no I no longer will be charged.
I advised i understand this, but i wish for my payment back.
I needed to request an esculation for this. Its principal over money.
If you are giving a trial, on a new subscription that someone is paying you. You should clearly state or five the option to decline.
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