There was a "Solar Conference" going on, so all the hotels were booked but the San Carlos. We made the reservations with 2 weeks in advance. We arrived to Phoenix after a 3 hour drive so we were tired and hungry, ready to eat something, take a shower and go to bed. We then had our first surprise, the hotel was overbooked so there were no rooms! My husband's conference was just across the street, which was the main reason we were going there! So they sent us to the Claridean (or something like that) which was not a bad hotel, but it was too far and we were not willing to pay a 30$ round trip a day, but oh well. The next morning husband left for conference and left me with the mission of moving us to the San Carlos. I called and the lady answering the phone was so rude! She said she wasnt sure if there were going to be any available rooms, and that I had to go at 3 pm to see (the checking out in this other hotel was 11 am, so I had like 4 hrs to wonder around with all my luggage and wait and see if I was going to be able to get a room). I finally decided to go to the San Carlos and work something out. The rude lady, as if she was doing me a favor, told me that I could leave my luggage in storage, asked me for a credit card, and told me "she was going to keep an eye open just for me". I left and came back at 3 pm and we had a room....but what a room! I understand historic hotels, but this room was something let me tell you! REALLY small, an old TV with a limited number of stations available. The bathroom was something! My husband is 6'0'' and sitting in the toilet his knees were against the wall. When he went to take a shower, the nozzle was looking at him at his eye level and he couldn't move it. He then went to shave, all his saving tools had to be left outside the room because there was no where to put them, and he then realized the mirror was decorated, so he had to use a little corner of it that was decoration free. It advertises free internet, but I was never able to connect, but....I was able to use the Maricopa County Guest connection, thank God!! It was a bad experience, a VERY bad experience and we are not going back EVER!
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