My mother and I took the trip of a lifetime to New York City to see the city at Christmas. We stayed 8 days, 7 nights and booked the St James based on location and reviews we read on Trip Advisor.
It's an old hotel, half a block off Times Square which gives it such a New York feel, yet our room was incredibly quiet. Our room was not large, but do you go to the Big Apple to sit in your hotel room?? The room was very clean and everything was in working order. There is a GREAT deli next door which we ate breakfast at every morning and even a few late night snacks.
At this hotel, you leave your room key at the front desk whenever you leave the hotel and then get it back upon returning so you get to know the front desk staff, and they get to know you. I have to admit, being from Wyoming, I was intruiged by this. We live in a sparsley populated state and a small town and yet we don't get the great customer service at home that we received in this "big city". The front desk staff really made our stay in NYC a memorable one. *MARK* the nighttime front desk clerk was so helpful and friendly! We affectionately gave him a nickname to which he responded to and he even began using it himself. He went above and beyond "handing us our key" and holds a bright spot in our memories of the city.
I would highly reccommend this hotel for it's location, and value but above all...the customer service.
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