The hotel is typically very loud, very packed and sometimes difficult to get into. The rooms are nice, beds are comfortable, overall nice.
The only reason for not giving it a higher rating was the really crappy internet access that is supposedly a perk given to SPG Platinum members. Every time I stay there (9 stays so far this year), the internet is spotty, the connection times out (requiring me to log back in and click and click and click) and the support is non-existent. I finally complained yesterday after weeks of being frustrated by it.
I had to follow up twice as nothing happened the first time I complained (to Barron at the front desk) and then after 6 phone calls to my room by tech support, literally nothing happened. No response from the hotel, nothing from tech support and the connection is still spotty and times out. Pretty much wasted my time trying to get them to fix their system.
I may well move over to the Aloft at the EpiCenter. Cheaper and their internet works.
hotel reviews