I just returned from a 3 night stay at this hotel. My husband and I attended a wedding, and we got a room with a queen bed at Carlton Hotel, because the wedding was held there. We got the discounted group rate of $300 per night. When we entered the room, I was very surprised at how small the room was. I called the front desk to see if there was any chance we could change our room, and I got a flat out NO and I was told this was an "upgraded room", and their standard room was even smaller with a full size bed. Imagine that! In this room, there was only enough space for ONE person to walk around the bed without hitting the dresser on the left of the bed, the desk at the bottom of the bed, and the air condition unit on the right side of the bed. The bathroom was even worse. there is a small shower(no bath tub), next to a small sink, next to the toilet. Again, there's only enough room for one person to stand in front of the sink. if you bend your head over the sink to say wash your face, the top of your head hits the protruding mirror box. Once you start washing your face, water splatters all over your body, and feet. There's no avoiding getting wet all over. There's just no wiggle room! Now, don't get me wrong. I am not a complainer. All I am saying is, if you are calling yourself a "boutique hotel", and charging people over $350 per night (remember we got a discount for the wedding), at least give them some breathing space. I felt claustrophobic the whole time we were there. This was the first trip, that I was glad to be checking out of the room at the end of the trip. The bed was comfortable and that was the only good thing about our room. There is no access to ice, & you have to call for it every night. The lobby is very nice. The rest of the hotel is very nice. The staff is very nice and helpful, although the door man gave the wrong address to our taxi driver one night when he put us in a cab, resulting in us getting lost. But, for the most part the rest of the staff were very friendly and professional. check in and check out was speedy and professional other than their refusal to change our room. I will not be going back to this hotel when I travel back to New York.
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