I've stayed at Dream 3x's, I'm a frequent visitor to the City, Dream & Serefina (the restaurant at the hotel) being a favorite stop, even when we stay elsewhere - we always stop for a bite to eat (no reservations) or for a drink (weather permitting @ Ava - the rooftop bar.
Things went off the rails during the last trip; usually I'm in town working, so the reservation is prepared in advance under my name - not that it should matter - but my husband was called to NY for work and we decided to use Hotel Tonight for a last minute great rate (confident we were booking at a great place). When we checked in we were given a room with a double bed and told it was what HT booked for us. HT indicated the hotel determines the room (enough room for 2 adults) based on availability. My husband insisted on a room with at least 2 double beds - two adults in a double bed??? We're little people, but still - it's TOO SMALL, so we were offered a room for $50 with a king bed - we took it. I planned to speak to the clerk @ check out anyway, but as it turns out - our rooms/the king bed was temporary - every 8 minutes the heat or some vent would come on - we ended up changing rooms at 2am - to a room with 2 double beds. When I called down to report the problem, they said they'd send someone up to look @ the problem - I nearly told them to bring our car up... service was terrible. The next morning during check-out we reported the trouble, the desk associate seemed like she could have cared less, then handed us a bill, including the fee for the "upgrade." I asked to speak to a manager and after a quick explanation the fee was waived - but still the service was terrible! I was really very surprised, I don't know if the hotel would have cared that we were loyal guests who sought out the property, even though we didn't book directly - that is the impression I left with... I was very disappointed.
Would I give them another try? Maybe - the location, rooms, beds, everything I love about the hotel (except the restaurant/bar) I can find elsewhere - W (Westin), Night... It will be awhile, but - I'll probably give them another try.
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