I visited the MomDoc Thomas location about 6 months ago. I have somewhat of a special case; my regular OB/GYN was out on vacation, and referred patients to this office in the interim. So I understand that there could be some bumps along the way b/c of the special situation.\n\nThe waiting room and office is very cute. I went in to get a Zpac. Once called back, the techs had me fully undress and asked me about 45 minutes of questions all about my pregnancy. I kept saying, 'I'm here for a cold, but I am pregnant' ....then they came back in the room and apologized, and that I needed to put my clothes back on...when I finally was able to see the doctor, she was great; sweet, caring, gave me what I needed.\n\nThe office staff said they couldn't bill my insurance, and had to bill me for the full amount, so I paid it that day. About $200 for an office visit to get a Zpak [since I'm pregnant, my OB acts as my primary care provider, and expects MomDoc to do the same for her patients] I explained the situation to my OB when she returned, and they explained that the experience and charge was not accurate and to try to get the charge adjusted.\n\nI contacted billing, who referred me to the office supervisor, April, who I called 3 times and left messages over the course of 6 weeks...not one returned phone call or message to even discuss. It's only $200, should have been $50 for the copay, but it's the principle of non-attentiveness in customer management. A review is the only way I can hopefully get someone to listen, and prevent someone else having a similar negative experience.
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