The hotel itself is OK, but certainly not on par with other legitimate 4-star hotels we've stayed in. The floor we stayed on (8) was humid and smelled musty. Our room was very loud with wind noise and jet engine noise combined. As another poster stated, food prices are very high, on par with a high-quality steakhouse without the quality. It was good, but not good enough to justify the price. I liked the fact that they had shuttle service to nearby Grapevine for a $5 day pass, which gave us a chance to wander around downtown and enjoy the wineries, food and eclectic shops.
My biggest complaint is that I called ahead and requested that all down items be removed from our room due to my wife's allergies. When she checked in, the front desk confirmed that there was not to be down in the room. When she got the room, there were down pillows on the bed. She requested that they be replaced, then we left for dinner. When we returned at about 10:30 p.m., the pillows on one of the two queen beds had been replaced but not the others. We asked for that to be fixed and waited nearly 40 minutes -- the last 15 in the hallway outside our room because the feathers make it impossible for her to breathe normally -- for the task to be completed. Then, even though I let the housekeeper into the room and we were right there when she finished, she looked at us, then closed and locked the door behind her. Luckily we had a key.
We don't expect the down to be taken care of -- we call every time and every time we have to ask again once we get to our room. HOWEVER, for someone to literally only fix the problem halfway defies logic.
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