After months of research, I picked the Casablanca for my first trip to NYC. I was impressed initially with the wonderful response from the staff when booking and calling with questions prior to my stay. The hotel did not disappoint, it was in a great location, the evening staff was amazing, and the lounge was a perfect place to start and end the day. There is a bit of wear and tear in the rooms and we had some minor repairs needed, but very clean. However, as mentioned in a few other reviews, even confirmed reservations do not gurantee a room. We were scheduled to arrive Saturday, May 1st and I got a call April 27 telling us that we would have to be moved due to "water damage". As I had read previous postings here, I was somewhat skeptical and called to protest. I was told the entire 6th floor had to be moved due to water damage and carpets needing to be replaced. They were going to move us several blocks away to a Ramada inn. However, after much argument and realizing we were staying not just one day, but 5 (I had to book two different type rooms due to availability), the story changed and our room was guranteed. Interesting enough, the day we arrived, we were talking to a group of ladies on a tour who were all staying on the 6th floor. THey reported their rooms were just fine. Another guest later in the week was relocated for the weekend due to "electrical" damage. And a final inquiry on my last day there plaster damage was mentioned. So I am in agreement with an earlier review that this hotel does indeed overbook despite their assurances that there really were problems. I would recommend arriving during the middle of the week to help ensure not getting "bumped" on a busy weekend. I would love to stay again and would recommend the hotel, but would always be hesitant that I might be kicked out at the last minute. Might be in anyones best interest to have a back up plan. But if you can get in, it's a great place to stay. I truly wish I had not had the problems I did, as it tends to cast a bit of disappointment on the entire stayand prevents me form recommending it 100%.
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