A frail 86 year old was sent a lettter threatening bailiffs for a small bill although she does not know what the bill is for she offered to pay to stop the threatening letters,Twice Vodaphone said they could not find the account leaving her in limbo and very distressed,I got involved and was told that she would have to deal with Tela although she has no contract with them. This has taken 3 hours on the phone and two hours on chat do not use Vodaphone even when it’s their fault they do not help to resolve a problem.
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