**UPDATE**Somebody from customer services got back to me and was extremely helpful. The parcel arrived today, revised the score from a 1 to a 4.
Advertised as in stock with next day delivery. Got a confirmation to say it was being despatched, but in their back end there was no courier to contact and it said to contact them. No answer from E buyer. But the business guy did reach out to see if I wanted to schedule a call to buy more of their stuff which doesn't appear when it's supposed to. The product is still being advertised as in stock with next day delivery. Will not be using again.
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