My recent 2 night stay at the Westin could be separated into to very different room experiences. I originally checked into the Westin for a one night stay. I was put into a great room (4005) on the 40th floor. The room was clean and very well appointed as I've come accustomed to with most Westins. Had my stay ended in that room, I would have given a 5 star rating for this hotel. However, my business meetings required me to extend my stay in NYC (not a bad thing) so I asked to extend my existing stay. The front desk staff member was great and with special permission, she was able to honor my existing rate to another night. The only hitch was that they could not keep me in the same room since it had been already assigned for another guest checking in that day. Not a big deal to me. The only request I made was to keep me on the same floor so that I can move my things with minimal effort. The wonder staff member was able to meet that request. This is where the 2 stars fell off...
I walked into the room (4037) and upon first inspection, the room look clean and we well appointed like the previous. I noticed a slight mildewy smell in the bathroom but chalked it up to maybe the room having been recently cleaned. The smell persisted during the entire stay. The A/C unit was also an issue. While it did a fine job of keeping the room at a comfortable temperature, every time the A/C unit turned off after getting to the desired temperature setting, a startling and VERY loud thud would signal the end of the heating/cooling cycle. The 3rd strike came with the remodeling project right outside my door at 7:30 to 8:00 AM in the morning. First I thought it was housekeeping being loud, but when I checked it was a couple of guys putting up new decorative pieces in the hallway. Not sure why they would start work so early in the morning since most of the guests are dealing with jet lag and would appreciate the ability to sleep in. Seems to me a project like that could be done in the late morning or afternoon when you can assume no one's sleep is being disrupted.
All in all, this is a great hotel. The hotel doesn't show that much age and is in a great location. had my experience stopped with the first night, I would have given them top ratings. Too bad the next night showed me the other side of this fine hotel.
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