Phone and internet has failed 5 times in 2 months and it's gone down again. That's a real problem as we have no mobile phone signal where we live and my mother has just been taken to hospital 100 miles away. NowTV requires me to be at home to log a fault..... how, when the line is down? I've gone to my daughter's house. There are no options on the website to register a line fault, they are all broadband faults. The chat function is to a computer only. There is no phone number to call (I had to contact someone in Sky - Sky owns NowTV). Hasn't anyone in NowTV ever thought what the reasons are a customer might call and tried out the service from a customer's perspective? Obviously not! No fault has been logged until today despite the line being down for 3 days. Openreach is about to go on strike for two days and the lead time for an engineer is 4 days. So yet again we won't have any service for two weeks.
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