Wow. First time customer. Coverage checker said excellent 4g. Took out a mifi contract with another sim. Installed them to find very poor signal outdoors and no signal indoors. Less than 7mps and this is West London.
4 calls to try and cancel so far.
Call 1: we’re upgrading call back later
Call 2: 15 minutes later agent says she is not the right team to process this. Transfer to someone else. 15 minutes later and call ended
Call 3: Next day. System is not working. Call back later.
When I am finally able to get you to do your job , I will be delighted to have been a customer for 3 days and no more.
My favourite line? “The poor signal may be because of the server issue I am experiencing”. Genius.
Bit of a joke of a company I see from my 3 days experience. As bad as Vodafone and that’s really saying something.
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