If all you need is a very nice room in a medium-sized, pretty hotel near Adams Morgan, then this place is for you. (Plush bed and linens, granite countertops, etc.) The Churchill Hotel is also in a safe neighborhood but 5 minutes walk to Adams Morgan for eating and clubs. Here's the drawback. If you anticipate needing friendly advice or service from your hotel, then pick another hotel for your stay. We stayed for 3 nights and observed perhaps 8 different front desk staff interacting with ourselves and other guests (while we were waiting in the lobby). 7 out of 8 staff were unhappy, unfriendly, and unhelpful. (I can only conclude that the staff are treated or paid poorly even though they look quite professional at first impression.) For instance, want to know how to book theater tickets? They couldn't even be bothered to look up a phone number for us. Flying in from Thailand and need to check into your hotel at 12 pm (instead of 3 pm)? "The rooms simply aren't ready until 3 pm" was the answer we got. No estimated time one would become available, etc. Let's say you need change for a $100 bill since you just arrived from abroad? They can't/won't help you. Perhaps you want advice on how to get to the airport other than a cab? They are very reluctant to help you. Eventually we started asking for advice at local businesses and restaurants like KramerBooks and Zorba's. We discovered that people overall in DC were incredibly friendly and were willing to offer lots of helpful advice......except in our hotel!
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