Love their storytime! We love Ms. Valerie and Ms. Katherine! Storytime here has never been a disappointment and it's a bigger library so the storytime room is pretty big. The YPL has a lot of resources for the kids and my daughter loves the board books and puzzle areas. \n\nThe reason why it's not getting 5 stars is because the circulation desk needs to provide better customer service. I used to volunteer at this library over 15 years ago until I actually got a job at another library and I know customer service was a biggie. I was carrying a bunch of books and my toddler. They have self check kiosks and I was able to check out some of the books but not all. I tried scanning the bar codes and it just wasn't working. I picked everything up and headed to the circulation desk. I explained my problem as I was struggling carrying all of this stuff. The circulation assistant told me to ask the lady by the kiosks (there was no lady when I was checking out) and that board books need to be scanned in. Really? Because I TRIED it multiple times and I know how it works since I used to work for the library even though it was like 12 years ago. She didn't even help me at all and didn't bother helping me check out. I went back to the self check kiosk and used a different machine and it worked (found out another person using my old machine had the same issue!). In the end I felt she could have just checked out my 3 board books and I could have been on my way instead of sending me back to where it wouldn't work. I just thought she was the most unhelpful person ever when she saw me struggling carrying my child and all the books. \n\nBUT back to the positives. Love the story times here and I have had to ask the reference desk for help a couple times and they've always been great. They showed me how to get more reference material online from their web page which was pretty nifty. Overall this library rocks and I am a regular!
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