We were greeted by friendly staff at check in, and we were able to check in earlier (2pm vs the usual 4pm check in time). Our room was a little dated tho. The room had a strange smell and the sofa bed was AWFUL, The sofa bed was literally falling apart, both the front and the bottom side of the mattress falls right through the bed frame if you put any pressure on it! We asked the cleaning lady who was in the hallway at the time and she said it has been broken for a while and no one bothered to get it fixed >< The sofa bed was unbearable...you could feel all the springs when u lie on it, and it sinks down in the middle!! I cant believe how a four star hotel can have give us such a room when they know we need to use the sofa bed!! Besides all this, the room was very spacious, and the king bed in our room was just fine. No view from most of the rooms. Self parking is $33ish i think, which isnt bad since a lot of other four stars charge around $50. Location wise its ok, on the upper north end of Michigan ave, so close to all the shopping...but a little far from other attractions. Chicago it pretty big, so you probably need to bus to most of the attractions...or else its quite the walk. Overall, the stay wasnt bad, it was just the sofa bed that ruined everything.
hotel reviews