Constant lies from BT!
Have had BT since we bought our first home. Service wasn't great and constantly told the only way we will get good internet speeds is by upgrading time and time again.
The bought a new house and told BT, they gave us a date 2 weeks in advance to come and fit our new broadband and phone line (house only had virgin in). Took a day off work and stayed in all day only for no one to show up.
After having to wait another weekend of no internet I was told that they needed to complete major works outside before my broadband could be installed. Each time I messaged I was given a worse case scenario date and every time this passed with no contact from BT. I eventually got put through to a manager who continued to lie about a number of things.
In the end I mentioned they were breaching out contract and that we were being charged extortionate amounts for poor internet strength and being made a fool out of.
In the end I cancelled our contract and am still waiting for a refund of £200. Still being lied to, told different dates as to when I will receive this refund and today been told that my bank was the issue and they tried to refund already.
Now gone with Virgin who were half the price, easy to speak to and so far no lies.
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