My first flight ever with Singapore Airlines. I chose to book my flight with this airline since everything is complicated during Covid times, Singapore Airlines is considered one of the best and offered complimentary unlimited booking changes.
Great! Little did I know. This has turned out to be the most painful experience of my life. Trying to reach them by phone? Impossible. You are on hold for hours constantly being reminded that they will charge you extra money if you are calling with an issue that can be resolved online. Email Request forms? No answer. Trying to change the flight date online? Doesn't work.
Goodness me, this is supposed to be 5* airline?
Never again
I feel sincerely sorry for customer service agents, it is not their fault and they have to deal with us, annoyed customers. Nevertheless, I will never ever again book anything with this "top level" airline. Ryanair that sells flights for 20 euros can take care of customers much better. I strongly advise everybody to book tickets during these times with different airlines as I wouldn't wish this painful process to anybody.
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