I booked a hotel room for a business party that was happening in NYC. Unfortunately it was on one of the days of the huge snowstorms that were rolling through the area. When my event was cancelled I called to see if they could change the room to the rescheduled night. Because the ticket was 'no refunds, no changes' they refused to do anything. Other people in my party who booked separately were able to move their rooms. Even airlines worked with people during this unusually harsh storm. Not this hotel. A letter to the head office went unanswered. Probably a great hotel if nothing goes wrong but if something goes wrong, buyer beware.
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