We booked our hotel at the Allerton because of its location down town. It is a really nice older hotel that has an excellent location for walking the city. Overall the stay was excellent. Once unfortunate incident with a staff member absolutely ruined the entire stay.
I received a call from the front desk at 01:30 am questioning me about why I was still in my room. I informed the desk clerk that i was booked through the night and would check out in the morning. he responded that he did not see me as booked through the night and was going to send security up to remove my wife and I from the room. Mind you this is 130 in the morning!!! I informed him my reservation was good through the night and then proceeded to find my reservation number off my email (thank god I had my ipad to pull it up or he would have evicted me). Once I gave him my confirmation number he still would not back down but pressed me further as to what time i planned to be checked out in the morning. I asked him if this was the hotels standard procedure to call guests at 01:30 to question them on their reservations and informed him that i thought this to be extremely unprofessional. He never once apologized.
In the morning I brought up this issue with the hotel manager and all I received was an apology. That nights sleep was total ruined because I was too mad to get back to sleep. No compensation whatsoever.
hotel reviews