We have stayed at the Edison in February 2011. The location is very very good as it is literally on Times Square. The reception service was one of the worst I ever came across, just a really bad attitude. The room was all right, you get what you pay. We didn’t spent much time in the room anyways so I would say yes we were satisfied. Only thing was that the heater automatically turned off every half an hour for 30 minutes. It was quite cold in February in New York so to wake up at a time when the heater was off for the last 30 minutes it can get really cold in the room. We have seen a lot of refurbishment going on in the hotel so they are clearly updating the property which is needed. Breakfast is for the price you pay all right but the waiters are shocking in terms of attitude and service. Also do not book a shuttle with the hotel!!!! I don’t remember what we have paid for 2 people but the shuttle never tuned up at 5:30 am and nobody (Night Manager) felt responsible. Never got the money back, ended up taking a taxi which was actually as much for two of us then the shuttle. If they would start training in guest services and continue refurbishing the hotel it could be a fantastic hotel in the heart of Manhattan.
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