I arrived at the hotel around 1130 after traveling all night from Hawaii. I informed the front desk clerk that I had traveling all night and would like a room as soon as possible. This is the first time in my more than twenty years of traveling that I was told that I would need to wait until the check-in time. I was forced to wait in the front lounge for three hours. I consider this very poor service by both the manger on duty, and the front desk staff. To have someone wait in the lounge for three hours and never ask any questions or, try to help there customers.
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