I would give a zero if I could, but the sweet morning shift lady came to my rescue. Lily, the night shift manager/ supervisor was horrible. \n\nChecked in at five in the afternoon on a Wednesday mind u, not even a weekend (so it wasn't a busy day) and they gave us room with two queen size beds. So, I called the frontdesk and was told they were completely booked. \nFrankly, I find it hard to believe. Asked when another room might be available with a kingsize bed (did i mention my online booking requested for a kingsize) and was told that they have nothing tomorrow or the next day. No apology, no thank you. \n\nAnyhow, so my bf tries his luck asked for the manager supervisor and was given 'Lily' and was told exactly the same thing as I was told by her. That they were booked, at a negative, blah blah. My bf the ppl person asked her is there any way she could check if anyone is checking out the next day and that it's our anniversary (in reality it was a bday trip) and we flew all the way from Hawaii. NOPE. Said we can try our luck tomorrow and to keep checking w/ the front-desk and good-luck (sarcasm added).\n\nAnd so we did, this awesome sweet lady the next day helped us get another room which happen to be right next door to us w/ a king! Yay! No one was in there the night before, totally non-lived in. So either 'Lily' was lazy to make our changes, or a liar!
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