We stayed at the hotel for four nights with my college bound kids. There were a lot of events in Indianapolis and I had to made three different reservations at the Sheraton to get four nights.
As a platinum SPG member, I was expecting some amenities, but not at this hotel. The only thing they offered was a room on the club floor.
The check-in experience was OK, fast and ummemorable, we got a standard room and had to wait for a rollway bed for half a day.
The 'renovation' touted on the website stops at the lobby level, the elevators are a disaster, the bathrooms are old and showing their age, and the room is very average. I don't understand why a supposedly a luxury hotel does not have an in-room safe (common problems in US hotels)
My biggest issue with the hotel was the cleanliness of the room which was lacking, and the daily cleaning consisted of sloppily making the beds (same sheets) and putting new towels, the floor was not vacuumed, nothing was picked up, and the bathroom was hardly cleaned.
I developed a case of bed rash (I'm not saying its bed bugs, although there was a bug in my bed, until I see my doctor back home)..
The lounge was very basic, and the daily food selection including breakfast was abysmal, the lounge attendant (and elderly African American lady was wonderful)..
Overall, the hotel is very average, we would have been better off staying at a highway motel for half the cost.
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