I have been very happy with my stays here of the last couple of years. I travel to LA often for business and the Renaissance has become my top choice. I Have to say the new management gets the 5. If I graded last year it would have been a 4. What impressed me most was that the staff recognized me at my second visit and greeted me like an old friend, unlike where I had been staying previously for almost two years of business trips. I have always found the staff willing to assist, whether it was a room issue or recommending a local restraurant. The restraurant in the hotel has good food, but the menu is not to my taste. The Fitness room seems to always be clean, functional and with enough equipment to not be crowded. With two years of experience here, I have had some issues with rooms, that have been handled very promptly and only once have I ever had to make a second call on the issue. All rooms have a mini-fridge which is now a necessity to me as a travelling diabetic. Internet service was not very stable at times last year, but that seems have been worked out. Airport transport has been much better since they changed the routing, usually taking less than 20 minutes from getting to the lobby to airline dropoff. Sometimes the busses get out of sync and it will take 30 minutes from lobby to dropoff. There is a monitor showing the bus locations just across from the valet parking stand. If in a hurry it has only been $10-12 (including tip) to take a cab.
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