We stayed here one Saturday. Upon arrival were had to wait 20 minutes for check in by one of 3 lackluster employees who looked liked they hated every one of us that was on line. What we believe to be the manager was milling around & seemingly socializing with employees. After getting to the front of the line- we were told our room wouldn’t be ready for four more hours. The checkout wasnt any easier or shorter- we were told to wait in the same line to hand in our key. 20 minutes to personally hand someone a key? What a waste- better directions or a key box would help here (hint hint)
The hallways and rooms are VERY poorly lit & we know why- to hide the dinginess that has taken over. Displays/art were badly glued onto the pedestals/walls. None of the lighting was properly aligned (spotlights) giving the halls a haphazard Alice in Wonderland effect. We often found it normal to find random bed sheets or bowls with cigarette butts left in the middle of the hallways.
When we finally get to our room (1025) it reeked so bad of smoke & air freshener that I couldn’t breathe & refused to wait in it for them to come up to "investigate". While waiting for "management" the porter showed up with our bags, smelled the room & immediately called "management" and told them he was too busy to wait for them to figure it out - he was taking us to a different room. He just "happened" to have a key to another similar available room on the same floor. Yes – the porter.
This room smelled much better but was worn & sad. The furnishings were beaten up, the carpet stained, the desk had cigarette burns on it, the bed lumpily made and the bathroom floor didn’t look as if it had been really scrubbed - Ever.
For the location the size of the room is as we expected. For the price- we expected service to be at LEAST on par with other hotels in its range.
Have you ever been in a packed nightclub when the night ends & they turn the lights on? It aint pretty. Welcome to the W New York.
You can definitely do better in all aspects with many other hotels in the city. The W is waaay past its prime and is no longer the hip, hot & happening place to be.
They have unofficially changed the hotel’s motto from “Whatever. Whenever.” to just plain old “whatever”.
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