My husband and I checked into the Sheraton Houston Brookhollow for a long weekend. The lobby was very sophistically decorated and looked new. The staff was very efficient and friendly when we checked in. The elevators came swiftly and took us to our room so we thought all would be great. We had no problem getting in the room with the card keys that we were given.
We did, though, have some disappointments. The room's decoration was very nice and new, but the room was actually very small. We had to move the desk closer to the heating/air conditioning unit to get between the desk and the bed. There was a chair at the desk but no other place to sit. That is unless you count what looked like two foot stools. So don't expect a place to sit and read.
The room had a great heating/air conditioning system that responded very accurately to adjustments on the thermostat. We kept wanting to turn it off, though, due to it blowing on anyone sitting in the chair by the desk. There was no way to turn it off.
There is a fairly big flat screen tv in the room but it is sitting on a long table with two 5 inch drawers. There was no other dressers in the room. The night stands were made of glass, so we were forced to live out of the suitcases. Since the room was small we were constantly walking around the suitcases.
The bathroom is very nicely lit with marble counter tops but again we found issues. There is no magnifying mirror in the bathroom (there was a hair dryer). When we checked in we found no soap. We went out for dinner and movie shortly after we checked in so we asked the front desk to delivery soap and a couple of extra towels (only three were provided). When we came back four hour laters they had not been delivered. I went down to the front desk and waited until housekeeping could bring some to me.
The room has an adequate number of plugs but really could use more. We kept having to unplug the desk lamp and internet cable to plug in items we needed to recharge such as the phone. The bathroom only has two plugs.
There is a pool that looks nice but we didn't have a chance to go in. The lobby had multiple places for people to use the internet but we did not have a chance to use that either. One thing I did miss which I get other hotels is a newspaper in the morning. They are available at the front desk though. We did not try the restaurant so I have no comment on that. The rooms were fairly quiet. You could the water pipes of other rooms but nothing out of the ordinary.
A free parking garage is provided and I saw security patrolling it one day. The hotel is downtown but from what I saw of the area, I didn't have any abnormal safety concerns. My sense is that you were in the city and would need to take the normal precautions.
We found the beds soft. Some individuals like that so I would not necessarily rate that as a negative except for those, like us, who like firmer beds. The room had no refrigerator. A couple of bottles of water were provided but at such a high price we bought a gallon at the grocery store. The ice machine on the floor worked fine.
Overall the hotel is okay for it's quality. There are some good things about it and some bad. I wouldn't go out of my way to stay there but I also wouldn't avoid staying there if it was the most convenient one to the area.
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