If there were 0 stars that I could give this company then I would.
They have THE WORST Customer service ever!
They have continued to bill me despite being out of contract and being told I would be credited on my final bill. They make it almost impossible to leave without incurring fees and charges. I tried to give over 30 days notice... was told I have to ring back on precisely 30 days before the expiration. They generate a PAC code which expires n 28 days and tell me to use it on 28th of the month (end of contract was 30th) for the smallest 'early exit fee'. I go to use the code on 28th as advised... but it doesn't work and apparently takes 24hrs before they can generate a new one. Subsequently by the time this now changes over I am into the next bill month so I get charged another months bill! I call up to explain I tried to use the Pac code and I feel this is unreasonable to which they say 'well it expires at precisely 28 days to the second after it was sent...'. Not helpful to know after the event. The advisor continued to be rude, arrogant and tell me I should have used it earlier and not tried to 'save a pound by waiting until 28th'.
Never have I experienced such poor customer service and I will never go back. Avoid at all costs
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