The grounds of the hotel are spectacular. When you first arrive, you honestly feel as though you're arriving at an upscale, 4 star resort. However, the workers at the front desk quickly dispel those thoughts. They are rude and very unhelpful They behaved as though they were doing me a favor to let me spend my $125 per night there. Then, they informed me that the room I booked was not available, and that it was a "first come, first served" basis on the rooms. Believe me, that was not stated up front. Anyhow, the room I checked in to was dated with 1970's Queen Anne style furnishings, complete with a little 25" square TV. The carpet is royal blue, and there were enough stains on it to make me believe it had once served as an oil change shop. I will say, though, that the rooms were clean. I promptly asked to be moved to a balcony room, which became available the second day of our stay (2 of 5 nights). My teenage son loved the heated pool, and the meeting rooms were very nice. So, overall...the grounds and the meeting space was great. The rooms are terribly outdated, and the customer service sucked. The location of the hotel is very good, and very convenient to the mall, restaurants, and the Trolley.
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