My stay at the hotel was going well until the day of check out. The customer service staffs at the reception do not know the meaning of customer service. I was extremely surprised that such a prestigious hotel would have low standard of customer service. I booked the hotel using my points and I had to buy extra points at the time of booking since I did not have the required amount of points. I got confirmation of my booking and all was well. However, when I looked at the bill on day of check out they had charged be around $450. When I explained to the lady at the reception that I had used the points I had and had bought additional points to cover the total points required, she was not helpful at all. As a matter of fact, she looked irritated. She requested that I speak in person to the Marriot Rewards and rectify the situation instead of her rectifying the situation. I find this unacceptable. Finally the issue was resolved. Meanwhile, another customer came to have the boarding passes printed and the Marriott Customer service (a different individual) advised the lady that they do not provide the service of printing boarding passes. MARRIOTT TRAIN YOUR STAFF ON CUSTOMER SERVICE.
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