I am writing this complain mail to voice my displeasure to the service provided to my parents from Kathmandu to Hobart. As our agent told me that my parents won’t face any difficult in their layover but it was absolutely false. I have been loyal customer to Singapore Airline for a long time now. Not just me but my whole family and relatives use Singapore Airlines for our voyage around the world. I was utterly disappointed by service given to my parents today. As my agent had told me that my wheelchair service would be provided to us throughout the journey that is till Hobart but unfortunately it was rubbish. They were given that service only in Singapore and just till the baggage collection area in Melbourne. As my mother has back issue, I was utterly devastated to know that she had to walk those long journey from international terminal to domestic one without any help from you guys.
Also, I was told that the luggage will directly arrive at Hobart but I was given false hope. Singapore airlines asked my parents to pickup their luggage at Melbourne and just left them stranded there only. Without the help of kind-hearten people there, they won’t be here with me right now. So just explain me why know I can believe you guys and refer you to my other friends and family. If you guys had provided me with proper information at the beginning then I could have fix something so that my parents could have their journey without any hassle. I pay all those money for my parent to have a wonderful service instead of taking any hassle but they faces all the hassle that I want them to avoid.
Now about food. I was given warning about food from various people that it is worst for vegetarian people. But I did not believe them but I guess I was 10000% wrong. My parents were given a bun and team for a meal from Singapore to Melbourne. What kind of meal is that? I wonder why did I pay for all the services to Singapore Airlines if my parents was not treated in the rightful way. I was so relieved that I did not buy round-trip ticket as I was not sure about their return date. I wonder is it a marketing trick of Singapore Airlines to say one thing when we but ticket and provide us with another service in reality to boost your profit. Now how can I believe on you guys that you guys provide us with best customer experience with all the money I spend on you guys.
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