Our flight out was delayed an hour with very little explanation. This impacted on our ability to change planes in Singapore. We were supplied with transportation and whilst we were being driven to the gate we were informed that our luggage would not be making the trip with us as a result of the time. The driver said it would arrive the next day. He did apologise as did two other people. The lady in charge at the next desk in response to our question of what we were to do about our luggage just barked fill in a form at Cape Town. Our flight sat on the tarmac for at least 10 minutes after we boarded. When we arrived at Cape Town we filled the paperwork in and received our luggage the next day. We are still waiting to receive a formal apology - not happy at all. This compounded my travel as on the flight to Singapore I was vomiting after haven eaten a meal on the plane - it contained chicken. So overall not impressed with this airline.
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