On the recommendation of my sister whom had stayed in NYC previously, we booked this hotel for the last week of our honeymoon.
PRO:
Great location on West 52nd Street, just off Broadway with views of Times Square.
Rooms are large with very good shower in the bathroom (shower over bath)
View of Times Square from the room are great
TV channel selection and cable very comprehensive if you into that thing
CON:
No free Wi-Fi - why in this day and age, hotels continue to think they should charge for this service (no problem, Starbucks and McDonalds just a block down have free Wi-Fi)
As mentioned by others, two lifts to get to your room - no a big issue, but frustratingly slow when your cold and wet to get to your room.
Service was extremely lacking - upon arrival 3 Bell Man watched us struggle in the rain with our luggage and did not attempt to offer any assistance. As also mentioned, happy to tip the Bell Man for assistance and storage, I do not like being told how much to pay.
Service at check-in - non existent. As an Accor Gold member, I expected to be check-in upon arrival to the room requested or at the very least informed of when we could be check-in. I understand its hotel policy that check-in is 3pm, however, when we are told to come back at 2pm and it should be okay to find out its not, that is frustrating. Further, when the Front Office clerk told us he would call room service to find out how long and to take a seat, and he would let us know - that sounded fine with us. Except he never came back, and 45 mins passed before I went back and asked a different Front Office clerk to be told "oh, your room's ready!" - that is not service, honeymoon or not. No tea/coffee making facilities in room (this is annoying first thing in the morning). I actually used the note pad in my room and it was not replaced (minor, but again attention to detail lacking). I strongly dislike mini bar that automatically charge you for items, especially when you first get there and you have not had time to read all the info about the mini bar - why not leave some space so you could place some water?After travelling from Maui and Waikiki, we do not expect our honeymoon to be acknowledge nor an upgrade of any sort, but what we did want was some friendly banter at check-in or check-out about our stay - nothing. It appears that Air France/Air Canada has a deal with this hotel, as it seems we were only other tourists asides the French/French Canadian staying, no issue just worth noting
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