I’m a new customer who was a previous customer 20 years ago so still have the original Virgin cabling from the street to inside the house so was advised I wouldn’t need an engineer to install. Friggin BIG mistake as I do need one BUT can’t have one until 28 Feb 4 weeks after the Virgin hardware was ready to install and my Sky account finished.
Come on Virgin get yourselves sorted quickly and get an engineer for a brand new customer without tv or broadband now for a month.
Wish I’d not left Sky now.
Rubbish service from Virgin for a brand new customer
Tom, thanks for the Virgin response, quite the standard non-committal unhelpful response I’d expect to cover your backside.
However when I ordered my new package from virgin over the phone it was your salesperson who said I wouldn’t need an installation engineers as I already had a previous Virgin installation so I was put down for a QuickStart self installation option. Nobody mentioned that my old Virgin cabling might not be compatible with new virgin technology. So if you knew this, given that you’ve just stated it as your excuse then why on earth don’t your ‘fully trained’ sales people don’t know this like you do? Eh? Wriggle as much as want with your excuses Virgin cocked the order up! And even missed off the number transfer request!!!
Anyway in the mean time the Exec team have resolved the problem - yay! So thank you exec team.
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