The website and brochure photographs make this hotel and the rooms look spacious and stunning!
When we arrived at our superior double double room we were dismayed by the size of the room and lack of hanging and storage space. Not enough room for two adults let alone four adults as was advertised the room would fit. The old air conditioning system was dirty and noisy and the bathroom was extremely dated and small - the bathroom seat being full of cigarette burns and the old flat towels threadbare.
We decided to check out and the Management immediately upgraded us to a deluxe double double room. This room was larger and had more hanging space but the bathroom was just as small, old and dated as the previous bathroom. The air conditioning system was old, noisy and dirty although the beds and bedding were comfortable and new. We were told that the recent extensive upgrade didn't allow enough funds for the bathrooms to be upgraded as well and communal areas.
We were situated on the 5th floor on the corner of Madison Avenue and 45th and didn't get one decent nights sleep due to the road noise even though the windows were double glazed.
Room service was poor - we waited two hours for additional toiletries and drinks. We were provided with an old coffee maker to make up for our distress. We arrived back at our room the following day to find that the previous nights room service tray was still under our table. We were told that the maids would not clear this because it was not in their job description!!
This hotel is advertised in brochures as four star and three star plus. This is certainly not the case which was also confirmed by the Management team.
It was a shame because the hotel is in an excellent location.
hotel reviews