Placed a broadband order on 13th December, was given a provision engineer appointment for 6th January. Phoned today (5th Jan) as had heard nothing to confirm appointment and have been told there is an issue with my order and they can’t fulfil it and need to cancel. I now need to call them back in 24 hours to place a new order as it is seemingly the only way to progress. Now also being told to post my kit back to avoid a fine. Presumably the new engineer appointment will be in another 2-3 weeks which causes havoc for me as a home worker. This feels like the dark ages for customer experience
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