My husband and I got married in Vegas 9/29/12, and though our wedding was not at the Plaza, we decided that we would reserve a block of rooms for our guests here, as well as book a mini suite for ourselves. Let me start by saying the casino, lobby, and rooms were all very nice. I had never stayed at the Plaza prior to this, I don't think I have ever even been inside, but I had heard that they just did the renovation, and heard it was nice, so we went with it. I couldn't decide to give the Plaza 4 stars or 3 stars, based solely on the group reservation department, which is where the hotel missed the 5 star mark for me. Even the rude girl at the check in desk wouldn't have made this hotel lose a star, as I didn't personally experience her, however SEVERAL of my guests did. I felt that the customer service from the group sales department left much to be desired. They didn't get back to me, didn't answer questions - I asked the same question to 2 girls that work there, and after 5 days of no response back from either one, I finally called the manager, and all of a sudden one of the girls called me back within an hour of me leaving the message for the manager, however I still wish the manager would have contacted me back, as I was pretty much done dealing with the girls at that point. I also was pretty surprised to find out that a block of rooms can mean anywhere in the hotel, which sucked that some of our guests were in north tower, some in south tower, and everyone was on different floors from one another. I thought the whole reason we booked it all so far in advance was to have a block of rooms together, at least in the same tower if it couldn't be on the same floor. The lobby of the hotel was really nice, the mcdonalds is open 24 hours, which is nice, the hash house a go go was really really good - we tried to go Saturday morning, but there was over an hour wait, so we ended up going Monday morning, and it wasn't even crowded at all. My parents stayed at the Golden Nugget, and when my dad came over to our room, he was impressed by how big and nice it was. The mini suite had a mini bar, and it was nice to have the fridge in the room. Also, when you book a group reservation, the resort fee is waived, so we were able to access the internet and stuff for no extra charge. I didn't use the parking garage that everyone complains about in other reviews, the south tower is right by the valet, so we used the valet service our entire stay. I also like that they have a security guard stationed at the base of each tower, and you have to show a room key to access the elevators. Overall, I would say our stay was great, we had a great time, and I felt the rooms were pretty nice. Also, there is a lounge called the drink, and we hung out there one night, it was pretty fun, shots for 25 cents every hour on the hour. Only other negative thing was that we brought a babysitter for the wedding night, and when they checked out, they left my kids shoes in the room, when we went to lost and found, they hadn't processed everything that was left over the weekend, and told me to call back the following day. My husbands mom, sister, and aunt also forgot all the clothes hanging in the closet, which included what they wore to our wedding, and lost and found didn't have those items or my kids shoes - so that was kind of disappointing to lose all those items. Oh yeah, we also got a pizza from pop up pizza, and it was really good. My husband wanted to order another one for the road before we left, lol. Also, we went to exposed salon (already reviewed them on yelp) and got our hair and make up done prior to the wedding, and I would recommend those girls to everyone, they did a fantastic job. I decided to go with 4 stars, the plaza really did a great job, and though I would never book a group there again, my husband and I may consider a stay there in the future
places reviews