This hotel is by far the lowest in the class of luxury hotels, and especially lowest level of customer satisfaction.
Here is a list of what you can expect from this hotel:
1. Dirty rooms with hair pieces from previous guests.
2. If you ask for extra towels, shampoo, conditioner, or ask to have your room cleaned., etc. expect that you will not receive the service for a minimum of 4 hours even after calling the front desk continuously. They do not care about their guests, I know this from personal experience and other guests who have stayed here before.
3. There are other guests who smoke weed in their rooms at this hotel, if you call the front desk to report about this, trust me they don't do anything about it. Don't think that just because you have a non-smoking room that you won't have to deal with the smoke from the room next to you.
4. Two managers to watch out for, Julius and Don [--]. If you have to deal with these two people, expect nothing out of it, and I mean not even an apology for any issues caused by the hotel. The only manager who is kind and very polite is named Kareem who comped our room for the inconvenience.
5. Beware, if you complain about your stay at this hotel, they will refuse service to you for future stays. As it is their right to do so. HOWEVER, If you complain numerous times about a situation they ignored to rectify, they will threaten to have you arrested for trespassing the next time you come to their hotel. If you ask them why, they will tell you they don't have to explain why.
6. I have personally called corporate Thompson Hotels to explain to them the situation that occurred. All they did was relay the message to the GM at Roosevelt whom did nothing but reiterate the same message I heard when I first complained about my stay. "Do not come to this hotel, go somewhere else" - Don [--]. Trust me, that is verbatim, not to mention he also raised his voice on me after I told him I would make sure not recommend this hotel to anyone and that I would write a review about my stay and experience with them. After saying this, Don [--] threatened to have my comments on review websites to be removed and to have a reply review about me personally!!!
Can you believe how the hotel's general manager talks to a customer. Like I said, I have NEVER been to a hotel that treat their customers in such a manner. I personally don't write reviews about any hotels, good or bad. BUT this hotel and my experience with them needed to be posted. As you can see, I am beyond frustrated with the ways this hotel has treated me. I would hate for anyone else to go through the same issues that I have gone through. Save your money, this hotel is way over priced too. If you are in this area and want to experience your stay at a real luxury hotel, try the "W Hollywood" , "Renaissance Hollywood Hotel & Spa" or "The Rebury". I have personally stayed at all three and I can't explain how amazing their services and level of class has been. Hope this helps ;)
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