I have never taken the time to do this before, but based on the experience we had here, feel obliged to warn others. First, I am a Hilton Honors Silver level member and have stayed here, because of family in the area, off and on now for about 9-years. In this timeframe, the condition of the hotel has deteriorated as has the quality and attitude of the staff.
This time, we were assigned a room that had a sprung door and smelled moldy. Bed is tired as are the pillows. I was surprised that a free morning paper is no longer part of the package (as it is at other Hilton properties worldwide). The free breakfast has also been reduced in both what is available and the overall quality of the items offered. I think the defining moment for this trip was when we returned from a day with family, around 6:00PM and found that the room still had not been serviced. Tried calling frontdesk and housekeeping, and found that the quick connect buttons on the phones did not work. Then went down to frontdesk and was told that housekeeping was only done on request (????). I asked that if this was the policy, why were we not told about it when we checked-in and that this is not Hilton policy. Then asked for the Manager. She told me that this was not the policy and suggested that we likely had put a "Do Not Disturb" sign on the door. I assured her that we did not.
Anyway, after some discussion, Housekeeping showed-up and gave us new towels, coffee, etc. They also left a little present on the floor of the bathroom that was not there when we left (looked like a piece of chewed bubble gum) as well as in the bathroom sink (essentially the top of the drain).
We are not demanding guests but somehow were made to feel like we inconvenienced hotel staff and management by asking them to do what it is they are supposed to do.
We will never stay here again and I will be writing a very long letter to Hilton.
Please understand that I am not embellishing anything mentioned and I might have hit them on an off day but IMHO, this place is a dump that is in dire need of renovation and new staff.
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