Prior to checking into the hotel, I had a few billing issues and called the hotel to address. Stella, in Group Sales, was fantastic and responsive - she made sure that I was comfortable with the billing situation, and followed up with me when I had additional questions.
The hotel itself is in a great location, especially if you plan on doing some shopping on M Street in Georgetown. It's only about a half mile walk from to many shops and restaurants. It's also very conveniently located to the Foggy Bottom-GWU Metro Stop - I would say perhaps a 7 minute leisurely walk.
The only complaint I had was the rather thin walls/doors. As a Platinum member, I was upgraded to a Studio King Suite. I was very pleased with the upgrade, and duly impressed by the size of the suite and the cleaniless of the bathroom. However, it became evident later in the evening that the walls/doors were quite thin - I could hear doors closed everytime a guest arrived or departed from any of the rooms near the vicinity of my room. At 1:30am in the morning, I was woken up by loud screaming, cursing and objects being thrown against the wall from the room next to mine. If you are a light sleeper, I would suggest bringing ear plugs or ask the front desk to assign you a room that isn't close to other occupied ones.
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