This is the first time i used Finnair but it is also the last time. They have very bad customer service. My flight was from Oslo to Los Angeles. At Oslo airport, they dont have self service bag drop like other airlines, instead, they had only 1 person working at the baggage checkin, thus, there was such a long queue. I arrived at the airport 2 hours before the departure time because i thought it was enough, just like other times when i used other airlines. But the queue was so long that when i had my bag checked in it was already the departure time, meaning i wait in the line for 2 hours. I was so worried and people waiting at the same time with me also were frustrated. But they waited for us to board. But i had only 1 hr transfer time at Helsinki to take the flight to LAX, so when i landed in Helsinki it was 16.30 instead of 15.30 as schedule. My next flight departure time was 16.30 so i definitely would miss it. Lucky for me that the flight from HEL to LAX was also delayed because of bad weather so i could catch it, but they lost my baggage. I filled in the form at the airport to report the lost bag, they did not give me a report reference number so i cannot track where is my bag, then i contacted them by chatting but they only allow me to chat with this stupid chatbot that cannot help me anything, i tried to call them with the number on their website but it said the number is not valid. It is very frustrating with their bad customer service. I will never use this airline again. When i am writing this, i still don't know where is my bag and how can i contact them, they don't contact me at all
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