A landing in Seattle was not possible due to weather conditions. The flight was diverted to Vancouver. The passengers were then all accommodated overnight in hotels. The crisis management for the onward flight was a disaster. We were initially told that we would receive an email with information, which did not happen. Instead, we were told in the hotel that we should all fly back to Seattle the next afternoon at 16:30. Since many of us had booked connecting flights, it was not at all clear whether we could travel onward from Seattle on the same day, especially since the plane was not scheduled to arrive until shortly before 6 pm. There was zero information and the Condor phone hotlines in Germany and USA said they were not responsible. At the airport, there was no Condor information booth and the airport information desks had not received any information from Condor. One heard everywhere only "Yes, this Frankfurt flight. There are quite a few people asking, but we don't know anything." All passengers lost at least one whole travel day and those who did not get a connection in the evening even two. It was a disaster and all very nerve-wracking. You certainly don't need that a second time!
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