We stayed here during a month trip to States travelling with teenage boy and girl. We had booked on the internet and some of the reviews were a bit mixed so we weren't expecting too much. BUT - it was just wonderful! They sent a driver to pick us up at the airport - cost less than a taxi fare and much more fun. A really attentive and helpful welcome on arrival. Our room was absolutely spotless and lovely touches like the had set the bed side radios to be playing gentle classy music when you went in, and we also had a chocolate cake because we'd let them know it was my birthday trip. Staff were the most helpful I have ever come across - everyone from the porter, the reception staff, the maids were falling over themselves to help. Complementary breakfast which you could eat by the nice sunny pool, or take back to your room - great choice of fresh baked pastries, cereals and fruit. An added bonus was the guest laundry - really cheap $3 I think - and so necessary when travelllng with kids. The location was great too - only 5 minutes from the madness of Hollywood Boulevard - but 5 minutes from Runyon Canyon where you could hike or jog. Also just short walk to the subway that takes you straight to Universal Studios.
There is free wireless in the rooms, and free soft drinks and snacks at reception, as well as videos. All great to keep teenagers happy.
We would definately go back - a real unexpected gem.
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