This is our 4th stay at this hotel in the last year. Several months ago we stayed in a nice corner room, no problems (very loud though last year--was Memphis in May, lots of party people outside the hotel late into the night).
The end of that trip we stayed at the Peabody again. Something smelled a little odd (cleaning products) when we arrived at the room. We got settled in and went out, came back and the smell was stronger. Finally went to bed and found that the previous occupant must have done a full body rub of Ben Gay and swam in it on the bed. The bed was soaked with that smell.
Called the front desk and we were moved that night to a clean room. Also given brunch for two for the inconvenience. Brunch was excellent and we had an awesome server.
Last week we started our trip at the Peabody. In our room the couch was dirty and stained, the bath had mold growing in the tiles and lots of cracks, and the shower never drained properly, had about a foot of water standing when we got out. We had paid $149 for the room.
Our agent had reserved us a room for the end of our trip there for $149 as well. They tried to charge us $229 but corrected it immediately.
I mentioned that the manager had told us they'd upgrade us to a corner renovated room for our rather gross room the weekend before (she never made note of it in the system as promised). We did get a beautiful room but it still had a little grungy feel to it. I went to get an extra pillow out of the closet at bedtime and it had makeup stains and hair (not ours) on the pillow. No robes in the closet, nothing over the top about the room. It was an upgraded suite. Glossy magazines showing off the hotel were covered in something sticky. Gross. The bed is very very comfortable though.
Their hospitality book mentions a full business service center with internet access. We went down to the (surly) concierge who doesn't say hello or ask how she can help you and I said I wanted to use the business center to check email. She said it's closed on Sundays (book says it's open)...and what did I need to use it for (sigh)...to check email (again I told her). Moving at the pace of a snail she said she'd have to find a manager because it was closed on Sundays (that was mentioned a few times). I said it sounded like too big of a deal for her and we'd pass. The hotel tacks on a $7.95 "hotel fee" to your room at check out. I called and had to smile when inquiring what that fee covered.. "internet use".."newspaper"...we just add it on to the bill for various services.
When we checked out I mentioned the concierge issue to the check out person. She said the concierge is the one who is supposed to let guests in to use the business center on Sundays--and it's not a problem/issue.
The lobby at the Peabody is beautiful. There is usually two cocktail servers working way too many tables and it's a busy place.
Valet is $21.00 a night at the Peabody.
We had just spent three days at the Hermitage Hotel in Nashville prior to our last stay at the Peabody. The Hermitage Hotel is one of the best places ever, top notch service from everyone and the concierge was incredible so the Peabody was quite a let down. Peabody was a zero on a scale of 1-5 for concierge service. Hermitage a 5+.
We won't stay at the Peabody again. Thought about the Madison. We drove by and it looked beautiful, the website looks great but the reviews here are really mixed.
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