Called to switch my account from my old to my new address and although it wasn't explained to me on this initial call, my monthly bill increased from £21 to £35 per month. So I called back and after 24 minutes on the phone with some illiterate guy called Brian from Berry in Scotland, I was advised that on the day my account goes live at my new address, I should call back to request any refunds. Brian was unwilling to confirm this in writing, however, despite my numerous requests and of course was unable to do that immediately - heaven forbid make the moving process simpler. We're fortunate they're lots of other broadband providers in the UK so give this one a HUGE swerve.
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