At Hotel Carter, you get a cheap room in a great location, half a block away from Times Square. So there are concessions to be made. The entrance and lobby of the hotel looks like they are in the middle of a renovation, except that nobody is working to actually renovate. The elevators make weird noises and should probably be displayed in a museum. Everything needs a new coat of paint.
Our room was small but clean. It had a large closet which lacked a light and had a single coat hanger. The bathroom was large and clean and the shower was very good.
The interactions with the hotel staff were good and they were quick to provide us with additional pillows.
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