We've stayed here several times, mainly because the Inn is a two minute walk from the opera house. The staff are wonderful; they try hard to make this place work, but the last time we were there- this past weekend, when we saw three operas in three days-- will be the last time until something is done to upgrade the place. We had one of the suites, which are very hard to get, requiring a reservation many months in advance. The room was spacious, and the bathroom was nearly as large as our own at home. However, the bath water was barely warm (at best) all weekend, and the bathroom, despite its large space, is very poorly planned, with (for example) no counter on which to put your toilet kit, which has to sit on the floor. You'd have to see this arrangement to believe it. Providing a cabinet in this big space wouldn't be a big deal. The Inn also has no AC in the rooms, which is not normally a problem in San Francisco, but this happened to be three of those rare days when the temperature stays warm all night. We got very little sleep as the sirens and horn blasts went by our open windows on the fifth floor, lasting until day break and beyond. The worst is the bed was infested with bedbugs, and my wife came home decorated with, by last count, six very angry-looking bites. Pity. We've really like this funky old place, but the contrast with a modern hotel (our last night in town we gave up and moved to the Donatello-- another member of this chain) is striking. Come on, Shell, spend some money and fix up this old sweetheart of a hotel. It's worth saving.
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