The location of this hotel is the only positive thing I can think of. The lobby was nice, that's about it for the inside. We arrived during the Westminster Kennel Club dog show across the street at Madison Square Garden, my wife and I were one of the lucky ones, it took around an hour for us to be checked in, others 2 hours plus. There were only 4 clerks on duty, but there appeared to be about 6-8 unattended stations, this was due to bad planning on the part of management, when you are expecting a large number of check-ins you need the staff to take care of the customers. The clerk was friendly, but rather stressed. (BTW, most of the guests were checking in with their dogs, no problem with me, they were beautiful, well behaved animals and I am a dog person.)
As we made our way to the room, we walked through long dingy corridors and found our room, plaster and paint were peeling in the bathroom, the shower didn't work...it did have a bath though. The bed room was also in need of a paint job, a little paint can do a lot to freshen up the atmosphere. The bed was ok. When we turned on the heating it made a terrible racket, so we left it off. The TV worked, but there was no program guide in our room to identify the channels, so you had to flip through them all to find ABC, CBS, etc.
The hotel is in desperate need of modernization, it has probably been decades since it was last renovated. It's basically a tired old hotel.
To top it off, it was freezing and snowy in the city, can't blame that on the hotel.
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