I've never written a review before, it takes a lot to prompt me to do so. I had a question on my reservation so called the hotel number provided. The first response was that they could'nt handle my inquiry so they transferred me. The next person said although they had my reservation they weren't allowed to make changes and said they couldn't transfer me. I asked their name and they would'nt provide it. I asked to speak to the manager, they then transferred me to another person who would'nt provide their name and said I couldn't speak to the manager and had to go through a centralized customer service process. All this to find out why I had been overcharged. Im a Hilton Honors member and normally loyal to the brand. Clearly the employees at this hotel are not empowered to serve guests, like to pass the buck and won't own up to their mistakes. The property is nice but reservation and customer service are poor.
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