Stayed at the Harbor Court 1 night, Thursday April 8-9, 2004. Planned to stay 2 nights, but we cut our trip short. The Hotel is in a good location - right across the street from Baltimore's inner harbor. Rack rate for harbor-view room was $270. The hotel is elegantly decorated and very clean, but not quite up to its four star pretensions. The hotel does not offer rooms with 2 queen beds. The best they can do is two full beds. When I reserved our room over a month prior to our stay, the reservationist assured me that the renovations to the indoor pool would be complete by April 1. When I called two weeks prior, the person at the front desk assured me that the indoor pool would be open on April 1. When we checked in, we were greeted with a sign informing us that the indoor pool would not be open until April 12. After, the front desk staff was unsuccessful in finding us a room in a nearby hotel with an indoor pool, the PM manager intervened and agreed to comp our room and drive us over to a hotel with a pool. We accepted. When we arrived in our room, someone else's bags were there and it took a half-hour to get our bags. The PM manager then reneged on the offer to take us to a property with a pool informing us that the pools at the nearby hotels were too crowded. When we complained, he informed us that his boss told him that we should have not even have been comped for the room. We then sought the help of the concierge in finding activites in lieu of swimming for our young boys. The concierge gave us the wrong closing time for the Maryland Science Center (its 5:00 pm not 6:00 pm). Also, the concierge did not have tickets to sell to the National Aquarium ("We did't get them yet this year"), and did not give us accurate info regarding buying tickets to the aquarium. In the end, the PM manager did try to make us happy by comping our room and valet parking and by sending a very nice fruit basket to the room. The same cannot be said for the concierge who did not appear to be trying at all.
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