Abysmal service from Cathay Pacific all around. Flight was changed, and cancelled four times, due to 'operational reasons'. I'm a patient person, I am also a pilot. I asked for a definition of 'operational reasons' and I was given nothing at all. I have a limited amount of time to get to the Philippines to see my daughter for her birthday, for the fifth rebook, CX could only offer me a date nearly 2 weeks after her birthday. Not good enough! More than most people, I know what this COVID situation is doing to the airline industry, but in this instance, I don't think they should take your money before your flight is absolutely confirmed. To add insult to injury, I had already booked a previous flight with Cathay, but through a dodgy travel agent, who told me that no changes were possible, even though I paid for a flexible ticket! So I have outlaid money twice to CX for nothing in return. Last time I contacted them, I was advised that my credit card would be refunded 'after seven working days'. It's been twelve days now, and today their staff are telling me 'up to five weeks'? They took the money off of me in seconds! To other possible customers out there, don't accept any excuses about COVID-19. Because if anything, less people are flying because of the virus, so they should be able to expedite your refund faster. Poor show Cathay; you have lost me as a customer.
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