Location of the hotel is really nice, specially for someone on business. This is a nice place to stay if you need to be downtown on business. Not so much if you are spending the weekend with children.
We booked the hotel because we were meeting friends who were already staying there. Our kid got sick one night and when I asked for someone to pick up the dirty towels they said that housekeeping would only be working the next morning. When we asked for a glass of milk they said the wait would be 2 hours (I'm guessing because they were having an event at the hotel). I had never heard of room service stopping because of an event at a hotel.
Pros: the valet staff is very efficient, location, good value, room was quiet
Cons: room service and housekeeping, bad lighting in the room, phone by the bed not working
I woudn't recommend it for families. Not their target market, I'm sure.
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