We used to like it, but the changes have made it horrible to stay here. Crowded, line after line hours of wasted time. No amenities and terrible service. LINES LINES LINES HRS!! Cattle yard hospitality.
We have stayed at the Milford several times during the renovations the last 2yrs, and the redesign has made the service worse and worse due to the horrible changes: the move of front entrance to 45th St, from 8th Ave makes it virtually impossible to get there by car or taxi as you now have to go through Times Square madness to get there. The smaller front desk area is still on 2nd floor but now with no escalator, so if you want to get there with your bags you have to climb the stairs or find the crowded elevator and stand in line for a half hour. Check in time is now averaging an hour. There is line after line just to get to a room (which are nice but tiny). The staff tries, but there are not enough of them. To top off our stay, in order to get our car out of valet we were asked to wait in the hour long check in line. The other guests were none too happy we were not willing to do that, and had to cut to the front to demand our car, which arrived about a 45min later.
Can't get in or out without a major hassle. I don't know who is in charge of the decisions of the renovations and changes, but their agenda must be to force loyal guests, such as ourselves to never stay there again. It used to be a good value and a pleasure to stay there. No more.
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