Only stay at this hotel if you have business in the area. It is not in a good location for tourists and they have nothing special to make it a destination hotel. I had business in the area so it worked well for that but I stayed through the weekend and that's when I discovered how inconvenient it was. The staff at the concierge desk is very helpful as were the room service attendants but everyone else that works there needs customer service 101. I have stayed at a fair amount of W's and this one is fine, the rooms have been recently renovated, they are large and they were clean. Unlike other W's, it is almost impossible to get the Acura here. I was never able to use the service during my stay. The W Lakeshore has a pool and is better situated for sight-seeing; I also like the Westin River North better than this hotel so if you are choosing a Starwood property I would go with one of those. I won't stay here again.
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