Firstly I must say the SQ cabin crew are excellent as always. As a previous PPS member, the service remains high regardless of class ie crew attentiveness and smiles etc
However the overall experience was recently marred by poor baggage handling either at Changi Singapore or Heathrow London.
Sadly upon arrival in London I discovered that two checked-in bags had been damaged (burst) zipper and hinges. The bags were not overpacked.
I was advised by London SQ staff to email a UK SQ representative but there was no response to my query and later upon return to Singapore wrote another email to a Singapore email but again there was no response after nearly a week
The SQ experience must be a total end to end experience which includes baggage handling too
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