As many of the other reviewed mention, Jeff was outstanding. Both bartenders were good. Other than that, this location leaves a lot to be desired. As faculty manager, I am trying to make a decision between Starwood and Marriott to collect reward points and I've been visiting both throughout my summer vacation. I'm making the final decision for the university staff when they start in September, so I will admit that I have high standards, but even for the occasional traveler, this hotel is not quality. If the air conditioner is turned up to 74 or above, the entire room becomes humid..all windows and mirrors fog up. Lol, sounds laughable, but true. You can also tell that maintenance has not been kept up. The staff is rude and nonchalant at best. They are very assumptive. For instance, I waited for about 10 minutes after breakfast to give the server my room number, and then still waited in the general vicinity getting tea-waiting to see if she would show up. She walked up to me with all the attitude, and assumptive nature and yelled, "Hey are you going to pay for your breakfast you just ate." I politely said, yes, I was waiting for you to come back so I could tell you the room number. No apology, she just disappeared. I went to the front desk to confirm she had charged for breakfast and found out it was double what she noted. Kookie, at the front desk also made assumptions and her service was lack luster. Among other instances, one instance I asked for a receipt and she yelled at me about not being able to give me a full receipt. (I booked through Orbitz periodically throughout the summer to see if customers who book through a 3rd party would be treated differently. I'd say across the board they are and I'll make that recommendation to my staff as they use their yearly budgets). I'm not accustomed to be yelled at or having to reassure those with an assumptive attitude. Overall, I'd say, there are plenty better quality hotels in the area that have good customer service, quality rooms and have a smooth process. In fact, I stayed at one of the competitors before coming here. Definitely stay elsewhere. You'll be happy you did.
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