My dad, sister, uncle and I are traveling to Harare and had a layover in Addis Ababa. We arrived at the airport just fine after a 12 hour flight and were in line to board our connecting flight when we realized we misplaced my sister’s passport. We were not able to board. Once we found her passport we were trying to book with the same flight the following day and the man at the customer service desk had an attitude as soon as he saw us and ignored us. He tried to charge us $300 each for switching the flight because he was clearly frustrated we missed it. Another staff went out of her way to check on us and confirm we found the passport. She then helped us get our flight switched without the ridiculous penalty fee that the rude customer employee was trying to charge for no reason. She is an amazing employee who helped us when we needed it most!
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