I'm trying to get a washing machine repair under an extended warranty that I've paid into monthly for nearly 3 years. Going around in circles! I call the specified number, go through countless automated options, to get told at the end to call a number, which is the one I'm already calling them on!!
Edit: Eventually got a repair date, but only by physically going to our local Currys and getting help from Customer Service. Very helpful. The repair guy that came out to the job was wonderful too. He's a credit to them. Massive improvement needed for customers to access help on the phone lines under the extended guarantee, which of course is what we're supposed to be paying for.
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