last week I booked a double queen at this hotel. We have four people in our party - 2 adults two teens.
The morning of our arrival I called and spoke to a woman named Vickie and confirmed a double queen. . It was the 4th of July so we did not arrive until 10:30pm. and you guessed it all they had left were Kings with fold out sofa beds.
The sofa bed was thin and not comfortable - my daughters got little or no sleep.
I was livid - why even make reservations if they give away the room you reserve?
I was paying with a voucher for a free stay after a bad experience with dirty linens at another Springhill Suites. I guess they thought it was a free room, so I should just get what was left over.
I was told the point of the voucher was to get me to give Springhill another try after the bad experience - it actually just confirmed what I thought - there are better choices for over $100/night.
I am a Marriott rewards member but will not be staying in Springhill Suites anymore.
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