I just got back from the St. Francis in San Francisco with my wife and another couple staying in a seperate room. We all agreed on the fact that this IS NOT A FOUR STAR HOTEL. At best, I would give it 2 stars.
The location is prime, and it is a historic hotel - that is what would keep it from being a one star. I'm sure before *wood took it over, the service was top notch.
However, the staff was rude. The front desk would act like it's a burden to do anything. When I asked to switch rooms because my wife's allergies were acting up, the front desk acted offended, insisting that the rooms are cleaned thoroughly and this could not be the case -- it was a hassle to get her to switch the room. I want to make it clear, the hotel was nowhere near full, we had just checked in (not used the room, just put our bags down) and by no means were asking for an upgrade. I think even a Holiday Inn would be easier to deal with then these people.
The concierge was a joke. I very politely asked for some more coffee (they gave us only one pod in the room, and we had registered as two people), and was told in a very rude tone that they can't do anything, and I need to go up to my room and call the front desk.
The door men never offered to help with our bags (we had some large bags), which should be standard for a four star.
And the rooms. Note - we got basic rooms. While the bed was the standard comfortable bed of a Westin, and the TV was nice, the room was like a closet! This was one of the smallest rooms I have ever stayed in! And the view was awful, they stuck us facing another room, meaning no sunlight ever got in. The bathroom was smaller then a prison bathroom. I understand it's an old hotel, but when renovating they can expand the rooms instead of cramming as many cubicles in the building as possible.
For the price I paid, the service and room was a rip off. The location was great, and it is the historic St. Francis, but that's it. Next time I'm in SF I will not be staying here.
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