We stayed here the last weekend of October. We were going to an event at The Chicago Theatre and we had taken the train into the city. This location is extremely convenient if you want to be near Union Station and the Theatre District and/or Loop. The hotel is less than one mile from Union Station. It is also close to Millennium Park, The Art Institute, Sears Tower and the Chicago Board of Trade. There is also all sorts of shopping nearby, but nothing as swanky as what you'd find on North Michigan Ave.
The hotel is small. It sits on top of the LaSalle Bank Theatre. The entrance for the hotel is located right next to the entrance to the theatre. The lobby for the hotel is on the 4th floor. Our experience with the front desk staff was tolerable. We only dealt with them while checking in and we had to wait while the clerk picked up and talked on the telephone (twice) before even acknowledging we were there. The bell staff downstairs at the entrance are young and unprofessional compared to what you normally see at downtown hotels. When we came back into the hotel after being at the theatre they were like kids playing in the yard...jumping on each other and not having a care in the world that we were there waiting for the elevator. No big deal, just very unprofessional.
The hotel is clean. The room is decorated well and is very comfortable. The bed is VERY comfortable as were the pillows. Since the hotel is small there are only about 10 rooms on each floor so it is relatively quiet.
We did not stay for the free breakfast but it was crowded and looked decent. They had one hot item (biscuits & gravy the day we were there...yuck!) and then cold cereal, bagels, pastries, juices, etc. They have coffee & tea available in the lobby 24/7.
We will definitely return to this hotel again. The price was right and the room clean and comfortable!
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