This very well could have been the worst customer service experience of my life. The plane arrived an hour ahead of our departure time and everyone looked excited to fly home to New Haven. As our scheduled boarding time came and went all the passengers started to get nervous. About 20 minutes after boarding an announcement was made that they would need to have 29 people off the plane or we could not take off. They offered minor compensation for a huge disruption and only 22 people took the offer. Unfortunately 7 people were denied boarding and told you aren't getting home tonight. As we finally board the plane an hour and a half later I was sat next to a window whose internal frame was no longer attached to the airplane with anything other than my broad shoulders and arm holding it. Even though I understand this is not the "outer window" that keeps the plane sealed, it did create an extreme feeling of discomfort for even a seasoned flyer. The airplane felt like a 30 year old relic that had seen better days and was destined to be retired a long time ago. While I will never fly Avelo again for the reasons outlined above, I will say that the flight attendants on all my Avelo flights have been professional and kind to all passengers despite the enormous amount of disappointed customers they have to deal with due to their company structure.
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