My family and I (2 adults, 1 teen, 1 child) just spent the night at the Residence Inn Charlotte South (1-77) as we were driving back home from our Florida vacation. I chose this hotel based on trip advisor reviews and its proximity to the roads we were using to drive home. I usually have no problems following reviews on trip advisor and am very happy with the results, but this time I was disappointed and have a mixed review.
First the Pros:
1) Hotel located conveniently for easy access to I-77
2) The staff was very friendly, helpful, and polite. About 15 minutes after check-in, they called our room to see if everything was satisfactory and if we needed anything. At breakfast on Sunday morning, the staff was very friendly, polite, and efficient. They made our Belgium waffles for us, cleared our table as soon as we were done with an item, and gave us advice about the drive home.
3) The room was very large and let us really spread out. We stayed in a two bedroom room. Both bedrooms had queen beds, full bathroom, and tvs. There was also a living room between the two rooms that had a small sofa, desk, chair, gas fireplace, and another tv. There was a small kitchen as well - with basic serving for four, stove, full fridge, etc. (With our AAA discount we had a rate of about $125 a night).
4) Free breakfast. On the Sunday morning we were there, they offered scrambled eggs, biscuits and gravy, sausage, bacon, grits, oatmeal, Belgium waffles (made as requested), oatmeal, cold cereals, and muffins. They food was nice but typical of hotels that offer breakfast.
5) There was a tiny pool on property and an outdoor grill.
Cons:
1) NOISY: We stayed in their "hi-rise" building on the second floor. A three level rectangular building with one tiny elevator and rooms (indoor front entrances) equally distributed on either side of it. The walls were very thin and noise traveled easily. We could hear neighbors flushing toilets, showers, walking around upstairs, the elevator bell (we were four rooms down from the elevator) and even the train whistle from the tracks up the road. None of the noise that bothered us was people being rude or rowdy - just everyday living noises - so it was nothing to complain about and have fixed - it was a function of the building with very thin walls.
2) DATED: while functional and clean, the room was very dated in appearance. Cracks, dents, and dings all over. This does not usually bother us - but there were so many here coupled with the old decor - it was hard not to notice.
3) BED SOFT: The bed was also too soft for my preference as well. It was not saggy as in old - just too soft and not high quality.
Maybe the garden style rooms would have been quieter - I don't know. However, the cons (noise and bed) are things that are really important to me in a hotel as I am a very poor and light sleeper. So I will not be returning to this property. But I didn't just want to give a negative review, instead I tried to portray all aspects of this property so that others could decide based on what is important to them.
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