We stayed at the Tuscany for three nights for a friend's wedding over Memorial Day weekend. We appreciated that the bride was considerate of expenses and got a great deal for us off of the strip, but I would not stay at the Tuscany again. I'd be willing to pay more for a place with decent customer service. The Tuscany's service is some of the worst I've experienced.\n\nCheck in is at 3 p.m., and my husband and I, plus a friend who also had a room, arrived about an hour early. We asked if our rooms were ready/available for early check in. We were told that they were not, but they would be in an hour. When we returned an hour later, we were told that the rooms we reserved weren't available because the people who were already in them \"decided to stay longer.\" What is the point of a reservation, then?! They had other rooms available, but they were not in the wedding party block, and we'd have to stay in a different building than everyone else. We were unhappy with this, and the staff said we could wait an additional 20 minutes and they would clean some other rooms in the same building as the wedding block, but that my friend wouldn't get a king size bed like she had reserved.\n\nThe rooms were clean, but poorly insulated. They were a good size, with a small fridge, counter, table and chairs, couch, desk, etc. The TV got about five channels. You could hear every step others took on the floor above you. The bathroom light had an exhaust fan attached to it, and it was as loud as jumbo jets. The sink stopper was stuck and we had to call to have someone come fix it so we could use our sink. Two hours later, they had not shown and we had to call a second time. We used the safe, and on the second day we were there, the safe batteries died with our stuff in it, and we had to have security come open it for us. They said they'd send someone to fix it while we were out (and we locked our stuff in our friend's safe in the meantime) and no one ever came to fix it. The curtains don't extend far enough past the edge of the window to prevent light from coming in in the mornings.\n\nThe food at Marilyn's was alright. The Mexican place was not good, and the service was slow and poor. We would've eaten elsewhere if there would've been choices nearby. A small (half) bottle of water at the bar cost $4, which was ridiculous, but the gift shop closes at 11, so I had no choice but to buy it from the bar.\n\nWifi is free in the lobby but you have to pay for it in your room.\n\nThe pool was good. The chairs get full by mid-morning, but we got their early enough both days to get them. There is only one waitress for the entire outside pool area, and I know some who eventually cancelled their lunch orders because they never came. (They had accidentally given the order to someone else.) If you rent a cabana, you do not get your own waitress. You share the same one with the rest of the pool, and do not get any more attention or higher level of service.\n\nOn our last day, we checked out, but had time to kill before our flight, so we went to the pool. Before we left, we changed in the lobby restroom, which was being cleaned. The housekeeping lady was visibly irritated that we were there and hovered around us, sighing and looking annoyed for about 10 minutes. My friend was at the sink and even asked if she could help by scooting to one side or the other, and the woman rudely stormed out, saying something about coming back later. That is unacceptable behavior to a guest.\n\nWe asked the bellman to call a cab for us. After 10-15 minutes we started getting worried about making our flight. I asked if the cab was close, and he hadn't even called it yet! We were late to the airport.\n\nBottom line: Stay here if you are looking for dirt cheap prices. The expense is in the level of service.
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