I have never in my life been treated so poorly by an airline. We were supposed to leave Austin by 5:50am and arrive to NYC by 2:30pm. We were stuck in Austin for 5 hours before our flight took off. And then we missed our layover. They rebooked us to a flight that wouldn’t get us to NYC until 1:30am almost 12 hours later than our original booking. Which means the hotel we paid for already, that we would not be able to use today, would be money wasted. I’m explaining how inconveniencing to our travel, time and finances their mistakes were today we were told that all they could do is give us two $50 vouchers that expire in August. Why after a day of being told that my time, money and travel didn’t matter to them would I want to fly with them again. I tried to at least get my money back for the flights to cover the hotel cost we lost out on and they refused. Then I get my boarding passes and our seats aren’t together. Mind you, the two people in front of me asked if they could be moved to sit together and they were accommodated immediately. When explaining, kindly, what sort of day we’ve had due to spirit and asking if I could please sit with my husband and they refused to do it. After explaining that they just did it for the people in front of me, I was rudely denied with attitude and threatened to get kicked off of the plane and put on the next flight. I am so exhausted with dealing with such an unaccommodating and rude airline. Because of Spirit Airlines our very much needed getaway has started out so poorly and I have not felt cared for at all. I will never fly Spirit again and am just so sad with how I have been treated today. I am trying so hard to not let it ruin our trip. I am so discouraged.
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