We just left the Melrose Hotel in DC. Location was fabulous, amenities very nice. It was a beautifully appointed hotel, it was the service that was pretty disappointing. The front desk staff was consistently aloof and you had to wait in line to talk to them <sometimes while they were on personal calls> (no matter who you talked to...must be part of the training program.) The concierge and doorman were very nice and helpful. The restaurant (Landmark) the service was awful. Very nice buffet, when it was replenished. We had to keep asking for it to be replenished as they were out of food more often than not. We had to hunt down our own ketchup, jam, and had to ask for cream numerous times. Tea was actually flung on the table in front of my daughter. I was pretty stunned. One irritation that was unacceptable was that the room keys kept getting demagnitized. Both my husband and I had card keys and they both never worked, necessitating a trip back down to the front desk to wait in line, to actually get IN to our room. We were touring DC and had to go thru a lot of security devices so maybe that did it but the front desk said to keep the key away from your credit cards and cell phone because that demagnitizes it. It was a VERY big problem. It was a beautifully appointed hotel, comfortable beds, nice shower (all marble) and good water pressure. With a little change to the staff and how it is run this could be a great place but they fell very short of the mark with their service. The location was very convenient. You had to wait for the elevator often because it was so small and you could not bring all your luggage up at the same time. I would recommend avoiding the restaurant, if you are accustomed to service. The metro was about 4 or 5 blocks away, walkable but not convenient. Next to the hospital, we heard a lot of ambulences but it did not keep us awake. Air conditioning, which you definitely needed, was great.
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