We stayed at Loews for 4 nights with our 4 and 6 year old. Overall the stay was fine, but I have a few complaints and suggestions. Check in was mediocre. I did not care for the man who checked us in. The room was adequate. We had a rollaway in addition to 2 double beds and it was a bit crowded, but fine. I did not have any problems with the cleanliness of the room. As the previous reviewer stated, the pool sprung a leak just prior to our arrival, however this was not mentioned to us at check-in. Every day we would ask about when the pool would be open and we got different answers constantly. There was no communication among the staff as to this issue. The pool did not open for the remainder of our stay (however we were told at least twice that it would open "tomorrow". To a 4 and 6 year old this was torture! Obviously, the closing of the pool was not their fault and I was not mad about that, however the communication could have been better. When I went down to the front desk to ask for the kids toys that they were supposed to get at check in but did not, the nice man told us to get a movie for the kids in the room and he would take it off the bill. Other than that, we were not offered any compensation.
On a positive note, we were on a concierge floor and I would highly recommend that. It included breakfast and internet access (which I was not told until I asked about it.) The cost was definitely worthwhile, especially for a family of 4. We had a concierge just for our floor. 2 of the mornings, we had Jonathan, who was the most wonderful thing about our stay. He was extraordinary to us and the kids. He even sent presents to our room!
After receiving my bill on the morning of check out, there were charges for internet and of course for the movie they told us they would comp. They took everything right off when I went down to the front desk, but I found this annoying.
Overall, the stay was better than I may be making it out to be. Loews has a lot of potential, but they have some fine tuning to do. I am being nit-picky. If they want to advertise themselves as a luxury hotel, they need to act like it. The location was excellent! (By the way, we had the Philly fun package, which included parking so I cannot complain about that.)
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