We made a reservation and received a special rate for the Park and Fly Package. We received a confirmation letter quoting our rate for the Park and Fly package. We arrived to the hotel and had dinner at the restaurant (horrible food – read below for more on that). We were exhausted and went to bed early. At 9:30pm we received a call from the parking valet telling us that we didn’t have a Park and Fly rate and that we’d have to pay $30 per day for parking while we were away on our 10-day trip. Knowing we were leaving on an early morning flight, I knew I had to straighten the problem out immediately. I got up, went to the front desk and talked to the manager on duty. After he consulted the Operations Manager, I was told that I was given a discounted rate, so they would not discount the parking. I showed him my confirmation letter with the Park & Fly rate on it, but he said the rate quoted was wrong, and actually had to gall to tell me that I should have realized that when I got the rate. He wanted to either charge me $300 for parking or an additional $270 for the Park & Fly going rate. I explained had I known that our rate was wrong, we’d have gone to a different hotel with an AFFORDABLE Park & Fly rate. No further discussion would change his mind. We spent the next hour researching off-site parking, finally got to bed at midnight, and worried all night about how we’d find affordable parking and still make our plane.
The next morning, we got up an hour earlier thinking we’d have to move the car and find alternate parking. My husband went down to the car to stow clothes we didn’t need, and ended up telling the parking attendant our story. The parking attendant said “no, our policy for overnight guests is $10 a day for parking.” He went to the front desk (new personnel now) and they immediately set up a $10/day parking program for us. Why couldn’t we have been spared all the anxiety of the night before?
The restaurant is in the center of the hotel – it’s basically the lobby. The bartender was surly and curt. A beer and a glass of wine was over $14.00 with a small tip. We were told there was a 20-minute wait for a table, yet there were many empty tables in the restaurant. We sat at the bar for dinner, which meant the surly bartender was our waiter. He immediately told us it would take our dinner 30-45 minutes to arrive. When the food arrived in about 35 minutes, it was horrible. We ordered mussels that were mushy and actually filled with mud – probably dredged from the bottom of Boston Harbor. We sent them back and the dining room manager said “well, we’ve been serving them all night and they’ve been fine,” like it was our fault they were so disgusting. Our kids’ chicken fingers were overcooked and so salty they couldn’t eat them. My husband and I split a greasy Rueben and a Caesar salad drenched in dressing.
On a better note, the rooms are fine and the breakfast is very good – with hot entrees and “make your own” omelettes. However, this was hardly worth the angst they put us through on the rates and parking.
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