I stay at the Westin Riverwalk over 10 times in the 12 months. Overall, a beautiful hotel with great ambience. I just love the Riverwalk area and you can walk to the restaurants from the hotel in a few minutes. Here is what I love about the hotel: the location, the great rooms (typical 4 star for spg), complementary afternoon snack and drinks during the week (the watermelon juice is great) . Service, I must say, is below average. You MUST check your bills - as almost 100% of the time, I get charged or water bottles that are supposed to be complementary for Gold preferred members. I also get charged for the mini bar which I did not use. This happens without fail each and every stay. They have now supposedly flagged my account, to prevent this from occurring again. I learned to check the bills and call to correct. Their 'Express Service' is rarely express. Takes forever to get anything. One time, I asked for hot water, it took 2 hours. The other time, I asked to clean my room in the afternoon on a weekend, it took probably 2 hours for them to come (and only after I called for about 3 times). I asked for slippers, they always run out. They also run out of tooth paste sometimes. Overall, Service Express is unsatisfactory. I find Westin La Cantera to have better Service and of course, their pools and hot tub are awesome and open 24 hours. The Westin Riverwalk has a small heated pool that closes at 10pm and they don't have a hot tub. Unless you want to be in the Riverwalk area, I would say La Cantera will be a better choice if you like the pools and the view of the hills. Also, as a side note, Marriott Northwest has the best service. The front desk know you by your last name and service is quick.
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