W T F!! I had been planning on visiting the store during my trip to vegas this past weekend and even made a list! I was excited because I have heard a lot of positive things about the products, especially the freedom system. \n\nFirst of all, the store is located in the worst spot EVER! It's hidden in a corner behind an elevator and it took forever to get through the casino. I went to the store expecting an environment similar to other cosmetic stores i.e. MAC and Sephora, but was disappointed to see that it was completely EMPTY! All of the workers were standing around and one of the managers was training like 5 of them on the floor.\n\nSecondly, I was even more disappointed with the customer service. Don't get me wrong, the girl was helping me pick out colors for my 10 pan palette, but failed to mention that they DID NOT actually have the 10 pan palette in stock after 30 minutes of browsing! Then at checkout tried to sell me on two 5 pan palettes. For the price of two 5 pan palettes, I could have bought another eyeshadow. Now I have 10 shadows floating around my makeup bag because I have to purchase it online. When I asked when they would receive the palette in store, the manager replied, \"Maybe next week, but who knows?\" I don't understand how you do not have the product in which the whole store is based on. In the end, the sales lady gave me a card and instructed me to email them and they will ship the palette to me. \n\nIn the end, I have yet to try the products, but am hopeful that I will be satisfied and can only hope that the Newport Beach store will be more helpful!
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