When we arrived the desk clerk was friendly and helpful, but when we checked into our room we found small black granules in the creases of the mattress. We were told that they were "mascara". Thinking these might be bedbug eggs, we asked for a different room. They did give us an alternate room which had a cleaner mattress. They had an eco air system in each room which left a strong pine scent and the rooms were not overly clean. The hotel is within a couple blocks of public transportation but a long ride to any of the tourist areas. When we asked about printing our boarding passes for our return flight, we were told there was a place about 8 blocks away where we could do it - no facilities available for custormers at the hotel. We would not have stayed there at all, but there were two huge conventions in town and rooms were extrememly hard to find.
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