After reading the reviews on your site, I thought this would be a perfectly acceptable hotel for our needs. Our son was singing at Carnegie Hall with his school, and my husband and I just wanted to slip into town for two nights. The location was perfect for this with Carnegie Hall just around the corner. We found the desk clerks to be less than friendly and not at all knowledgeable about simple things like restaurant suggestions. They over charged us initially and told us breakfast was not included, although we did eventually straighten this out. The first night our room was very hot, and we were told to open our windows because they had not turned on the AC yet. There were so many noises from the street that it was difficult to sleep with the windows open. The bed was miserably uncomfortable and very old and hard. The second night was even worse, though. Around midnight, a loud clanging in the wall started. It was a rhythm like a slow jack hammer. We didn't know if this was the pipes or some kind of a pump or what, but the noise never stopped all night. We didn't sleep for a single minute. When I called down to the desk, the clerk said he had no idea what I was talking about. The final straw came when we went downstairs to catch our taxi to the airport. We had asked the front desk to have a taxi for us at 6:00, but instead of a taxi, he had called a limo. We had no interest in paying for a limo, but we had to get to the airport at that point, so we just took it. We were extremely frustrated and exhausted having had little or no sleep both nights. Yes, this hotel is a good price, but you get what you pay for. We would never stay here again.
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