I travel frequently for business and have stayed at many W hotels. This is hands down the worst business travel experience I have EVER had. For business travel you want to have a comfortable room to stay in, but you also want your experience to be hassle-free because traveling for business is already an inconvenience. Compared to other W rooms (even at the Ws in New York and San Francisco), the rooms at this hotel are very small and cramped. But the bigger problem is the service. I had to leave in a rush because of the storm so had to call afterwards to get my receipt for expense reimbursement purposes. I have done this at many many hotels over the years and usually it is a matter of minutes before they email the receipt to you. At the W, it took no fewer than three days to get the receipt. Once I got it and noticed that they charged me for an extra night, it took about TEN calls to no fewer than six people to get them to reflect a credit to my account and make the adjustment. What's worse, in the process virtually everyone except for one employee was incredibly rude and unhelpful. I have never written a review to Trip Advisor, but this experience and the poor attitudes of virtually everyone I spoke to left such a bitter taste in my mouth that I felt compelled to warn others about this hotel. I travel to DC often and there are many other alternatives in this price range and lower where you can get a much nicer room and, more imprortantly, better service with less hassle.
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