Show up in a suit and tie/evening gown if you want any class of service.
The Madarin is the classic example to my comment. What they fail to realize is that I could have been a potential patron and all should be treated with respect.
If you are looking for a place to enjoy a drink and conversation the Empress Lounge at the Mandarin Oriental is not the place to go. unless you have a lot of time on your hands to waste. This was my second visit (the first for business the second for leisure w/ guests) to Washington D. C's newest hotel and supposedly a 5 star at that..I am confused how it gets that rating.
They may have a lot of whistle and bells, apparently in the rooms, however in Empress Lounge, their service is very much below a normal standard.
Visit #1 -Empress Lounge: I was alone and had arrived early because I had not heard of the place and was uncertain of its location, as they were the site for the opening ceremonies for the "National" Cherry Blossom Festival (NCBF). The lounge was very full, yet they had "one" waitress. It took an hour and a half for me to get a glass of wine, a glass of water, my order (a 6 inch Thai pizza) and the bill.
I proceed downstairs to the ceremonies.
It was very obvious that getting water from them for performers and volunteers, was like asking for a billion dollars. Again the invisible staff that was not complying with an agreement to provide water for the NCBF volunteers or perfomers.
Visit #2- foolish me gave it a second chance.
In all typical fashion of this hotel and service, once again it took 15 minutes to get acknowledged. 20 minutes to get the drink we ordered and after 2 request from our waiter and one from a passing waitress, for a glass of water.....it never happened.
During both visits it took 20 minutes JUST to get the bill. Still no water.
As we waited another customers bill WAS deleted as he was given a "generous" refill of his wine and an apology for poor food quality.
Another, strongly sugggested that we decline to pay the bill. How can they possible be a 5 star?
It was in total disrespect of my leisure and business time, as well as to my out of town guests. If you must walk, try Old Ebbitt Grill-15th St. NW, there you get the bottomless glass of water, excellent food and an American smile! Lucky for them I live here as this would not encourage me to become a future patron.
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