When I first checked out rates for the hotel, I saw that they had a variety of suite options, and for a minimal price difference over standard rooms. As it appeared that these suites were renovated per the site, I chose to reserve a suite that was described as having two bathrooms, one bedroom.
I got a cookie when I checked in! nice! But if you're allergic to nuts, may want to ask them before taking a bite. Imagine my surprise when I checked in to the room - when I walked in, I was placed into a standard room so immediately went downstairs to verify that my reservation was made correctly. When I asked the front desk, they told me that the room I booked did not exist, they had no suites with two bathrooms except for the presidential suite and that the website must have been wrong. After waiting an hour in the standard room, I got a call that in fact the room I booked did exist and that they would move me immediately. It was definitely a pain and I was disappointed that the staff did not know their own hotel offerings. I understand that the hotel recently became a Doubletree so the staff may all be new but training should have at least ensured that the staff is aware of the hotel grounds!
Besides the snafu at checkin, everything else was average. Rooms were clean, hotel was clean, but definitely could use a nice update. Sure, there were mounted flatscreen televisions, but when you stick a nice tv on a wall of a room that has furniture that looks like it's from 20 years ago, modern is not what I would call it. It was convenient to walk across the street to the Vibiana for special events and there is limited self-parking in the underground garage. Overall if I had to go to another event at Vibiana I would stay here again as it was good value, but otherwise I'd stay somewhere else, unless they update a lot more than the TV's.
Giving average ratings across the board as they did work on getting me the room I requested and were sincerely apologetic. Everything else was acceptable.
hotel reviews