Check-in was great, staff was friendly. First night was wonderful. Pools close at 10pm Erica, at Front Desk opened the pool by our room for an extra hour, we were very impressed!
I then tried to access the internet in my room, after three username and password failures received from the front desk, I gave up for the night.
The room next to our hotel room is a HouseKeeping supply room, all night a long squeaky sound would sound off and on.
There is no parking option other than the one assigned by your room, but since there is no option the hotel adds $22 a night for parking. (What is the other option????????)
The area is very confusing with a even more confusing map. Few signs are posted to even give a person a clue.
First night I found out the outside porch light did not work, called the front desk and was assured someone could fix it the next morning. (Thanks for the added security for the first night.) Then I also realized this is the first Hotel I have ever stayed in that does not offer a deadbolt or inside lock, not to mention my door did not even shut securely and since we were at the back of the Resort (in nowhere land) it made me feel very unsafe.
The next day I applied the “Service Please” sign on the door to receive Housekeeping for the day. (The Housekeepers get there supplies and everything two feet from my room), returning at 5PM my room had not been touched.
Day two of trying to get online, called for a computer expert. I was sent a Man who came with a cord for the dataport. Plugged it in, and said is it working, because it must be your computer because when I plugged the cord in I didn’t hear that special “CLICK”, I said but the port is lighted up so it must be connecting!! His response was for me to call the front desk, maybe they could help. (Was this ther main IT Man?????)
The pool closest to our room was the Meadow pool, night two, it was completely dark, my daughter was swimming, and I could not even see her in the dark to see if she was ok. One of the maintenance men drove by in a cart so I stopped him and asked why is the pool so dark, and if it had no lights why was it open until 10PM. ----No joke ----for the next hour I sat watching four employees walk around the pool with flashlights clueless. I laughed to myself thinking this is like the joke “four men and a lightbulb”.
After an hour of the four men searching for this “magical light switch that nobody knows about” one man claimed finally of having no clue, and would try to fix the problem in the morning. - - - My curiosity is with four men on staff, why in the world would none of them have a clue???? Was this side of the hotel just opened after 50 years or something???? Has anyone ever swam after dark here at this pool ever? It’s open till 10PM!
Finally after 2 hours of tapping into the IP address from the hotel I finally got online, but password and username didn’t work, so called front desk for the 5th time.
3 light bulbs went out in our room during a three night stay.
I am somewhat clueless of how to feel about my stay here, I think I will try somewhere else next time, wouldn’t you?
hotel reviews