The Colonnade is a NICE hotel in a GREAT location in Boston. For the prices they charge however, I do expect more. (I wanted to give 3.5 stars but that wasn't an option)
Pros-
-Helpful concierge and front desk- exceptionally professional and friendly
-Fantastic location- close to lots of restaurants, sites, shopping and has a T train station right out front
-Nice decor (although the room hallways are WAY too dark- darker than any hotel I've ever seen- if you have any vision issues, beware)
-Good sound insulation from outside (we were on the 9th floor and didn't hear any street noise- we faced the back, not out onto Huntington)
-fun giveaway in your room- a rubber ducky for the bathtub
-nice toiletries
-rooftop pool
-nice restaurant for breakfast (but con was snotty waiter who got mad at us when we weren't ordering a full breakfast- obviously he was miffed to not be getting a larger tip, but we had an early lunch event and ordering a huge breakfast wasn't in our plans. What happened to gracious service/the customer is always right? It was such a turn-off we ate all of the rest of our meals elsewhere. However, this incident was specific to this one particular server.)
Cons
-A little too much style and not enough function in the room decor- room is definitely not planned with business travelers in mind- the chairs are crazy uncomfortable and the tiny (round) table isn't enough space to get any work done.
-Our room was no different and not any nicer than a typical Marriott room (Marriotts are fine, but the price they charge means the room should be nicer.)
-1/3 of the storage/cabinet space is for the mini bar. Storage drawers for guest's clothing are a tiny afterthought.
-suprisingly, housekeeping didn't seem very thorough- but I'm not sure if maybe the hotel was very full that week
-room doors and walls had a number of large and visible gouges and scuff marks all made by previous guests- I was kind of shocked these weren't fixed before they rented the room out to more guests
-They charge $15 per day for wireless- crazy in this day and age! People expect free wireless as a standard amenity. (You CAN get around this by joining their loyalty program, iPrefer, before you book and you'll get free wireless.)
Bottomline- I'd probably return, but certainly not at full price.
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