From the moment we arrived things did not go well. The receptionist was extremely rude and unfriendly. we asked to pay our bill in full in cash to which he demanded a 150 dollar deposit on top. Yet when we ordered room service they wouldn't take it against the deposit, they wanted cash for that as well. Then to my horror the first time I had a shower I discovered long hairs on the wall from the previous occupants. We politely asked them to make sure the bathroom was properly cleaned and was met with not so much as an apology or an ounce of caring. when we got back 6 hours later the hairs were still there. We cleaned it ourselves in the end. The room was so dark you had to have the light on all the time. The staff didn't so much as smile at us thewhole time we were there. The only good thing about this hotel was the location extremely near central park and times square which was brilliant and perfect for first time in new york
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