This hotel is in the River North section of downtown and is very convenient to many attractions and the Redline train (to Wrigleyville or U.S. Cellular Field). The problem is that it is next to one of Chicago's finest fire stations with sirens going throughout the night (can even hear them from the seventh floor where we stayed). They don't tell you that in advance. It is also close to many bars and restaurants, so if you expect a quiet night, forget it. Our experience is that people stay in this hotel to party and are coming in loud and drunk at all hours of the night and morning and continuing to party in their rooms. Security is on premises (third-party contractor that has nothing invested in whether the customers are content), but does not walk the property. It is up to you to call down to have security do their job and quiet people down at four o'clock in the morning. This happened two nights in a row, despite the fact that management assured us that the culprets would be checking out after one night (they did not). To management's credit, they did not charge us for the two nights that we were inconvenienced. We also had an early flight from Midway and arranged the day before to have a large van cab pick us up at the hotel at 5:00 a.m. to accommodate all family members and the amount of luggage and I even called down at 4:30 a.m. that morning to be sure that the morning hotel clerk was aware of our arrangements for the large van cab (which he assured us he was). When we went down to the lobby to get the cab, the same hotel clerk informed us that "two" people had just gotten into our large cab and we would have to make arrangements for another large cab. His excuse was that their last name sounded like our last name (even though they had just two people and no luggage). If you are a family looking for a relaxing vacation and a good night's sleep and a hotel with competent staff, do not stay at this hotel. I never will again.
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