Obviously, the location of the hotel is great. Meatpacking is a fantastic area, perfectly located in between great shops and restaurants and the top clubs in the city. However I travel regularly for a living, and have stayed in some of the most wonderful hotels in the world.
For the rate that we payed for this hotel room, the hotel really did not meet the standard that it should have.
The spa, in particular, was completely pointless and disappointing. We spent an hour in there waiting for the heating to rise in the spa, and the sauna to work, and nothing seemed to be heating. We waited there for about an hour when they said that they would turn it up, and still nothing. When we finally decided to leave after freezing ourselves in a cold shower, the staff member said to us very unapologetic that they turned the heating off about an hour ago and forgot to tell us.
Then when asking for a newspaper, I was told that the hotel didnt carry any, and that we could run to the deli if we needed one. This is something any standard hotel in the world should have.
The room service is over priced, and not good at all!
We had no room service menus in our room to begin with, and then were told that the delay was going to be over an hour, to receive a $30 burger that was worse than something I could have bought at KFC.
The staff and service at the front were super nice, I cannot say anything bad about the staff, they were probably the only reason I never complained about all of this in the first place.
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