My experience at this hotel last summer was one that stuck with me because of just how awful it was. The primary, and actually, only benefit, is the fact that it's right next to Time's Square. If you have no money, but want to be centrally located, this is the place, but you will pay a price mentally.
The rooms seen in the photos on here show a great variety, and as the hotel is so massive, it's clearly worth asking for a renovated room, because the one we stayed in was absolutely vile. The sheets weren't clean, (we'd brought sleeping bags and were only crashing out after a night out - so it didn't matter) there was some very questionable electrical work and the bathroom was an absolute travesty. The bathroom door wouldn't close and the shower tiling on the area where one stands when showering, was cracked and very sharp - a complete hazard for anyone, let alone children or someone less steady on their feet. The security was also greatly questionable, the rooms barely locked properly and there were staff running around in and out of rooms - complete chaos.
Another bonus was that we managed to have a good ten people in our double room, which wasn't noticed by staff, because everything is such a shambles at the front desk. We had to wait a long while for a room to be ready and checking in and out took an eternity with the queues. The room was quiet enough and we slept fine that one night, but the problems began when we returned to the accommodation at our summer camp that a good 100 of us had come from for the weekend. Our cabins were immediately infested with bed bugs and everyone was covered in bites and very itchy - even though we'd slept in our sleeping bags in the rooms. We had to have everything fumigated and were forced to sleep in tents for a week until our cabins were cleared.
In short, steer clear of this hotel if you want to avoid bed bugs, but you'd probably cope for a night if you absolutely had too. Under no circumstances would I ever recommend that somebody stay here for their entire break to New York. There is the whole "you hardly spend time in your room" argument, but when your belongings don't feel safe in your room and you're going to take some itchy friends home with you, accept that at this price and location - something has to be up and book yourself in somewhere that offers better value.
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