It's a scam in the looses sense as its not illegal but I won't ever use them again due to their obvious blatant trade in procedures that leaves MAJORITY of customers out to dry. My phone report stated no problems but the USB charger port and this reduced the trade in deal from £260 to £80. A piece that they deny they can't just replace and its brand new and then charge me for those services which I researched properly cost them £20. Becareful as the lady at customer services couldn't even count too 14 as I was annoyed and wanted to return my new phone, I was within my 14 day cool off period. After I taught her how to count I finally got the result I wanted but to be honest I can't be bothered with the trouble of returns and having to wait for the provider to switch back to my old contract.
Conclusion: Shady business and with NO absolutely NO REGARD of customers. I have learnt my lesson thr hard way and WILL NEVER do business with them again.
They will not provide 90% of customers with the trade in value they first offer and the revised offer will be a slap in the face.
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