On our return leg on SQ 891 on 28th May from Hong Kong to Singapore, 2 of our 3 seats on that flight was a total disaster as the entertainment system had to be reset more than 6 times and yet there were no solution but to move us to another seating locale. Our original seats were seat 51 K, 51J and 51 H. Out of the 3 TV systems, both my husband's and mine kept switching off and would not turn back on. Even having numerous resetting of the entertainment system, the TV still turns off whilst I was watching the movie. Even after we were moved to another seat, the new assigned seat for me was another nightmare as it kept skipping channels on its own and I had to re-programme the channel and rewind to where I was last watching the movie. I could NEVER finish watching a movie at all on my 3.5 hour flight back to Singapore. I started watching "The con is on" and " dumplin' " but the entertainment system either shuts down on its own or it skips to a totally different channel. My flight yesterday was a living hell! I have decided to book SQ because I was assured of its quality but this is totally unacceptable! I landed into Changi Airport yesterday frustrated and angry. I should have booked Delta, Air France or Cathay instead. One of the sinks in the toilet was clogged up with water spilling onto the toilet floor. Just so disappointing! To be honest, the crew especially Carl was trying their best to help but it is not about the service, it is the plane! A Singapore Airlines flight which I hate to fly again!
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