It was such a horrible experience I don't even want to go into details. An overview:
-Rafik, the "GM" has no customer service skills - twice, he reneged what one of his employees quoted and gave us a higher price. First, it was a $50 upgrade that became $100. Then, it was a $15 rollaway that became $20. The price itself is just one thing, but refusing to honor your word not once, but TWICE, is another. I'm not a stickler about $5 (in the second case) but it's just bad business to have your employees tell the customer one thing, and then go back on your word.
-We ended up going for the $100 upgrade, which actually ended up being $115 due to taxes, another piece we weren't informed about.
-While we were on our way up to San Francisco from the South Bay, we called Hotel Vertigo to inquire about our rooming situation. They put us on hold for 30 minutes. By that time, we were already at the hotel so I hung up the phone to talk to them in person.
-The lamp in the hotel didn't work.
-The closet was almost as big as the bathroom. This is bad for anyone who isn't planning to stay at the hotel for weeks at a time.
-The location is decent and there is an awesome pizza shop that is open until 2am the weekend we were there.
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