I am a Platinum Preferred Guest at SPG. I stay at least 3 nights a week at SPG hotel around the US. It was the Memorial Day weekend, and I had a weekend night certificate and used them. I asked for a Luxury Suite and it was unavailable. I asked for them for a very long time and they did not accommodate us. I got a Junior Suite which is 1/3 the size. The service was terrible. But Patricia Salazar, one of the manager was very kind. We had some issues with the room and she took cared of us very well.
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