We stayed at this hotel for 6 nights. We were looking for a good value and a convenient location to various places around Indianapolis we were planning on going to. On those points, this hotel delivered. I felt we received good value for our money, and the hotel was very convenient to not only Indianapolis's belt-line, but also to downtown itself. We didn't fly in, but it's proximity to the airport as well would be a positive for those that do.
The staff was friendly and helpful, the lobby attractive, and the hot breakfast bar was above average, featuring not just the usual waffles and bagels/toast, but also oatmeal, sausage, scrambled eggs, home fries and French toast. Despite the fact that there were several events taking place that week and the breakfast was nearly packed each morning, the attendant did a great job keeping the food items well stocked.
The beds were comfortable and the rooms very dark (despite the fact that a spotlight shone on a sign right outside our window). The bathroom was spacious with a huge counter. The room had an in-wall air conditioner below the window, common for this level of hotel. It was controlled by a wall mounted thermostat, making it easier to set to a desired temperature than most units of this type. While these units are not silent by any means, I found the noise emitted by the unit to be quite reasonable (many times these units are quite loud).
There were, however, some issues with our stay. When we arrived, it appeared that one of the beds had not been changed. When my wife suspected this, she examined the bed and did find some loose hairs in the sheets. It could've been simply that the previous guests had simply made up the bed and made it look unused, but it did not get by my wife, so it shouldn't have gotten by the housekeeping staff. They did send someone up right away to change the sheets.
Next, the exercise room was fairly limited in the amount of equipment they had: treadmill, elliptical, stationary bike and weight machine. The elliptical machine was down the entire length of our stay. It's very disappointing to see this all too common sight.
Our schedule was such that sometimes we were out of the room early, and sometimes not until around noon. One day when we left at around noon, our room did not get made up at all. We asked for a refresh of towels when we returned, but the front desk said there was no one to bring them up so we'd have to go down and get them ourselves. On another day we left at about 11:00am and when we returned at 6:00pm, the room was not yet made up. It seems like their housekeeping might be a little understaffed.
This property is located immediately adjacent to the highway and near the airport. A sign in the room indicated that ear plugs would be provided if we wanted them. I will say that the hotel is NOT in the flight path of the airport and I only heard one plane the entire time we were there. The highway noise was noticeable though. For me it wasn't excessive, but for those used to living in the country that may be a concern (see my room choice recommendation below).
Finally we were at the end of the hall which is convenient to the parking lot, but meant that we were just out of range of the free Wi-Fi. It would come in and out. I was able to plug my computer into the Ethernet port in the room, but our wireless devices were not connecting reliably. I suspect that the rooms closer to the center of the hotel had no problem.
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