This was my second stay at the Brown, and I'll be back again in May for our Annual meeting. The hotel is as others have said; gorgeous, stately and beautiful. This time though there were elements that disappointed. Upon arrival I had dinner in the Ship Tavern; a lukewarm at best meal, complaints to the Manager did bring satisfaction of a sort - the meal was comped but even that can't fully ameliorate the palate from a plate of cold prime rib.
Also; I had issues getting the internet to even work in my room. After an hour of futzing, 2 calls to the operator, one trip to the front desk; satisfaction was only to be found the next day after a meeting with my sales manager who gave me a password for free service.
Another traveler mentioned internet issues as well, with what the Brown charges for room rate, why not just make it free for all - I certainly get less frustrated when something I'm not paying a separate fee for has issues.
The Brown is a lovely hotel overall and the staff is gracious, conciliatory and welcoming. Judge it not for any problems you may have; but for how well the problems are corrected.
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