My husband and I stayed overnight, as his company had it's annual party at the hotel. For a Boston hotel, I found the price to be very reasonable. The hotel was very pretty (still decorated for the holidays), clean, and our room was a very nice size, clean, well appointed. The bed was comfortable. Robes were included (love that!). And that's all the nice things I can say. Upon check in, the desk person was very pleasant and cheery, but she sounded very robotic in telling us about the hotel amenities. One thing that really makes me "like" a hotel I stay at, is the friendliness of the staff. I didn't find the staff friendly at all. The servers and bartenders at the party never smiled. One waitress was snippy with the people seated at the table when she brought out the wrong food. She "insisted" there were 3 salmons at the table, when no one ordered salmon. The look she gave us was that someone must have changed their mind and wanted the filet mignon. The following morning, hubby and I decided to try the brunch that the desk person at check-in raved about. Hubby *loves* going out for breakfast. The hostess didn't smile or welcome us. She asked us if we'd have the buffet or regular breakfast. We asked how much was the brunch buffet? Her response, "Um, I don't know---low 20's." She seated us, and our waiter wasn't very friendly either. And 2 waiters started to have an argument near our table. Although the food at the buffet looked nice, we opted to order just the omelettes (since it wasn't clear if omelettes were part of the buffet price). The breakfast was bland and tastless. The chef decided to make it healthy---no salt, no seasoning. The hotel has a "no tip" policy, but 18% is automatically added to the bill. Hubby hypothesized that the staff isn't motivated to be helpful and friendly since they won't get an extra tip. But this review isn't of the food--it's of the hotel. So, it has it's good points, and it's not-so-good points.
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