Milan to Bangkok. They appear to me to be a no frills Business Class. Food is poorly presented and attentive service non existent. One of the crew on the return leg was quite rude and uninterested. Upon boarding I walked past him and turned right towards economy but there are one row of business there in between the galley and economy. My locker was full of crew bags. I walked back to inform him there was no space and he said “surely not”. I stood for minutes while he continued to mess about with trays and eventually came with me to investigate. He got a shock when he realised I was a Business Class passenger. My short list of what I feel is not in keeping with a proper business product. Staff attitude. 2) Food quality and presentation. Movies very limited. No fast track cards issued for Bangkok Immigration. WI-FI not working. Lounge in BKK pretty poor and lunge in MXP worse.
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