Checked into the Peninsula New York for five nights over Thanksgiving. While i had read the reviews of snobby behavior of the staff, i experienced quite the opposite. Front Desk was always quite attentive always saying hello as we passed by. Concierge could not have been more helpful. I do see however, how some people could have seen how the staff acted snobby. It does seem that if one weren't dressed a certain way, one would definitely be treated differently. The only thing snobby one bit was the concierge always saying, "the best as usual Mr. XXXXX?" Upon arrival in the room, came to find a small cake perfected with berries, in celebration of my son's birthday. I do have to say that the staff was always so courteous, mainly because they usually had done something wrong or something was not working. The list of the things that did not work or were wrong: the birthday cake ordered weeks in advance, that had been confirmed, for my son's birthday was not what we had specified and confirmed numerous times, in an attempt to have that not happen, the stopper in the bathtub did not work after we had added the expensive bath salts, and the big kicker, the HEATER DID NOT WORK. I mean the temperature outside was really cold, as one would expect in NYC in the winter, and to have the heater not work was a real pain. The food was absolutely amazing. Room service was especially accomodating when we ordered dinner from the normal dinner menu instead of the all day dining, even though it was passed the cutoff time. The one good thing about it was its convenient location when it came to shopping. It is right at the corner of 56th and 5th Avenue. Would i stay there again? Probably not. Especially once the Plaza is done being remodeled.
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