Just returned from our little excursion to the city. It was my husband's birthday weekend so we decided to go to Morton's for dinner. We thought we'd make a night of it so we called Morton's to ask for the closest hotel...and they told us about the Capital Hilton. We got a decent deal on Priceline for what we they said was a 4 star...$122 + taxes. It is a beautiful hotel from the outside and the lobby is nice. Will have to agree with most reviews posted here that the staff really is just doing the bare minimum when it comes to their jobs...no one really went above what they had to do. They are not really rude but not really nice either. The concierge was decent....but he had a visitor chatting with him most of the evening. We were unfortunate enough to get booked on the 4th floor. This floor is smelly and old. Our room was ok - one queen bed overlooking the air conditioning units. A little on the small side and it was not very clean (hair stuck in the hairdryer and floor was not clean). We should have called down to the main desk to get a new room but we decided that it probably was not worth the hassle. The bed was not comfortable at all and the pillows were about the same -- did not get much sleep. Housekeeping was out and about in the early a.m. Sunday morning (before 8) and could here them talking loudly in the hallway. Upon checking out, we realized we had left a cell phone charger in our room. Housekeeping was right across the hall and we asked if she could let us back into our room. She informed us that they would not let her do that (which I can understand) but offered no other help -- just went about doing her job. We went down to the front desk and they said someone would be right up. About 20 minutes later and still no one to help, we called down to the front desk and they said that this was the first they had heard and would call security...once again their attitude was giving the bare minimum. For a four star, we were definitely not impressed and will not stay here again.
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