Our trip was February 13 -15, 2012 to Chicago to see the Auto Show at McCormick Place. We chose the Hyatt based on the location and an offer from Southwest Airlines for an additional 750 points. We booked a King bed room at $159.00/night. There are two buildings called east and west. We went into the east building and took an escalator to the 2nd floor front desk. The desk clerk (Steve) asked us what type of room we wanted which was unusual since it should have been in our reservation. Check in was easy and went to the elevators to room 3054. The room seemed nice but the window looked directly at an office building where workers could be seen during business hours. The room was decorated nicely but was not user friendly. There is one desk chair and one chaise type chair so if two of you want to watch a little TV and not be in bed, it is not practical. There is a nice cabinet opposite the bed however, the TV, wood holder for hotel information, and coffee service take up most of the room on it. The cabinet itself has the refreshment center inside it and only three small drawers for guest use. The lighting is very dim in the room and bathroom. The shower was nice but they put the hair dryer and three bathtowels on the open shelf below the sink, again, leaving little space for guest use. The only light in the bathroom comes from a lighted mirror. We were surprised to find out that no restaurant was open for dinner that evening (only appetizers in the Big Bar) and that the hotel was at 30% occupancy. We had issues with housekeeping as they came to clean our room on February 14th around 8:15 am and we asked they come back later. There is a sign in the room which states "If you wish to have your linens and towels replaced daily, please contact the hotel operator". Based on this, we called housekeeping at 9:30 am and told them a maid had come earlier but we told her to come back later and requested to have our sheets changed as well as the towels. We then left for the Auto Show and returned at 3:10 pm to find our room had not been cleaned. There is another sign "We Care. It is our expectation that you are completely satisfied during your stay. Simply dial x4460 if your stay is anything less than exceptional, so we may respond immediately to your needs". We called and spoke to Ashley. She was very polite and said she would send housekeeping right up. At 3:50 pm we again called X4460 and Matt said Ashley had left for the day. It was disappointing that Ashley did not check on our issue before departing. Matt also said he would call housekeeping and get someone up to clean our room. At 4:10 pm Jennifer (housekeeping supervisor) came with a trainee and knocked on our door. She informed us her message on our room said we "did not want service". Jennifer also was very nice and finally at 4:30 a maid arrived. We were not pleased since it was Valentine's day and we had 5:00 pm reservations for dinner. We were offered some comps. When we checked out on February 15th, our bill was not what we expected. However, after reviewing what had transpired with Jason Dennard (front office agent), he corrected the bill after reading some of the notes on our reservation. We totally agree with others that the walls are paper thin as we could hear our neighbors making love and were glad when it was over. Overall, our experience was below average especially for the Hyatt chain and based on "We Care" sign and a 30% occupancy. We did feel that Ashley, Jennifer and Jason were sincere in wanting to make our experience better (although falling short since things were not taken care of without us making additional calls). The Concierge employees were very helpful and appreciated. We will probably look for another hotel on our next trip to Chicago.
hotel reviews