I've travelled to Europe for 20 years and have never experienced such an awful flight before. Eurowings Discover is the worst airline. My original flight was cancelled due to Lufthansa protests and we were booked 7 days later with a Eurowings discover flight to For Myers. I was traveling with my 1 year old baby girl and my 7 year old son. As soon as we got to our seats, we noticed everyone's TV's had power but our did not. We asked the flight attendant to please turn on our screens and she just replied that they are out of order and the flight is fully booked so they can't do anything. I replied that this is unacceptable. We're traveling with children on a 10 and a half hour flight, why was I sold these seats if the screens don't operate? She just said, I'm sorry I will ask my cabin manager if we can do something. The flight attendant never returned with a solution. I then pulled a 2nd attendant and asked to speak to the cabin manager. Another hour goes by and still nothing! I got very upset. It seemed like nobody cared that they took our money and everyone had working screens but us. I got up and went to the attendant zone. I waited 20 minutes to speak to someone. A guy came out and said, that he apologized but there is nothing he can do except to send a message to the airline that will send partial reimbursement for the inconvenience. We had the most boring flight. The food that was served to us was disgusting. We were given a sandwich with carrots and soggy cheese on a cold bread. I asked if I can purchase food of any sort other than what they gave us, and all they had to offer us for a purchase was a chocolate stick, a snickers bar or peanuts. The drinks they served were tiny 3 inch plastic cups filled half way with water or soda. The seat had no bassinet attachment for the baby and I had to hold her in my hands for 10 and a half hours. Previous airlines I've traveled to Europe with had a bassinet attachment and the baby sleeps in that. All in all, absolutely the worst food, worst experience flying. Empty promises that they will send a partial credit. As we walked out they waved bye and we never received an apology email or a credit.
airlines reviews