I stayed at the Crowne Plaza downtown Denver location earlier this month. We stayed there for two nights and left my car parked in the hotel's "secure" parking garage. On my drive home I realized that there were items missing from my car. (iPod, Prescription sunglasses, a coupe of jackets) The thief was even nice enough to tug hard enough on the soft top on my jeep to rip the seams on the rear window.
I called the hotel to report the theft and the manager on duty took down my information and told me that a rep from their insurance company would call me. Well, it's been over a week and no call from the insurance guy. I have no alternative other than to assume that the Crowne Plaza Downtown Denver is blowing me off. It cost me $22 per day to park in their garage plus another $500+ to replace everything that was stolen or damaged. Thanks for nothing!!
Beyond the fiasco of parking security and the poor customer service after I reported the incident, the rooms were OK, but nothing particularly fancy. A little small, but that should be expected given the downtown/highrise building.
I thought the staff in the lounge was pretty good. They were nice, approachable and provided good service.
I doubt that I'll stay at this hotel again. If I do stay there again I'll either leave my car at home or make certain to leave NOTHING of value in the parking garage.
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