We recently attended a graduation located in the heart of downtown Phoenix. We stayed three nights at the Hyatt, arriving late and checking out early. Upon arrival we were impressed with the magnificent palatial image of the hotel and its ambiance.. We waited approximately 10 minutes for someone to show up at the front desk, that was okay as he apologized profusely for it.
Parking is expensive and across the street, it is $19 daily for in and out privileges. There is no air-conditioned walkway so after leaving the beautiful hotel, you hit the street and the signaled crosswalk and then make it to the parking elevator. Our room was on the 15th floor which had a wonderful view of the city. The room decor was great as well as the toiletries/amenities left for our use. We were disappointed not to have a refrigerator, or decent coffee pot that brews at least two cups of coffee at a time.. There was a "hot-shot" for a single cup of coffee but, this is not as nice as a real coffee pot. Breakfast is on your own and the liter of plain plastic bottled water they leave for you in the room is $5.00. We did not receive a bill at the end of our stay, and once again upon our departure there was no one at the front desk.
Everyone at the hotel was very friendly, the rooms immaculate, the beds comfy, but the extra's that make you feel at home were amiss or lacking in substance.
We would not stay here again due primarily to the price vs value for our needs and the parking problem. Staying downtown has parking issues so this is probably the norm for the hotels in this area. Next time, we are inclined to avoid downtown and drive the extra few miles and stay at a hotel that offers more of the comforts of home...refrigerator, coffee pot, breakfast and easy parking.
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