Once grand now faded hotel which sadly needs a major facelift - rooms are large/beds comfy but the furniture is very spartan and old fashioned - not even a kettle. I was there in days following Hurricane Sandy and hotel very full and one day one no heat or hot water so lots of pressure on the service.... but no real excuse for the requests to concierge and housekeeping which just never happened....
That said the receptionists were exceptional and any hotel should be proud to offer the treatment I received - tired and tearful at 1am having found my hotel was closed by Sandy - despite being full Carolyn the night receptionist found me a room and the following day her colleague Elizabeth again worked to find two very nice rooms for me and friends all meeting for a 60th birthday weekend - they were wonderful and shining lights in the darkness of that particular hour - thank you both - and well done Park Central!
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