An Omni frequent guest program participant, I stayed here recently and was disppointed in the service and the quality of the room. The room was traditionally furnished and elegant but very small. There was very little counter/desk space throughout the room and bath. The TV was mounted on the wall; this was fortunate because there was no table or desk space for it! While I have never before used drawers in hotel rooms, this time it was necessary because of the lack of open space. The desk was too tiny for work (and cluttered with the coffeemaker, room service menu, etc.). Per the front desk staff all the rooms have similarly small desks. Not a good choice for business travelers. The complimentary morning beverage never arrived at the designated time. The room service salad was small and pricey. All room service food here is pricey. If you want rolls or bread with your dinner you will be charged extra (you would think that at the Parker House Hotel Parker House rolls would be provided). On the positive side, the location is close to several historic sites. As a frequent business traveler in Boston I have stayed at the Omni, Eliott, Hilton Back Bay and Commonwealth Hotels. Of these four the Commonwealth is by far the best!
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