I hadn't even heard of Breeze when I booked a non-stop round-trip ticket from Las Vegas to Richmond, Virginia. They had just added this obscure route. No one else offered a direct flight and they were $300 less then a similar flight that included one stop en route. Prior to booking, I checked out the reviews and overall rating, and prepared for late flights and lost luggage—none of which happened. Great value, excellent flight on a new Airbus A220. Excellent crew and in-terminal check-in staff, both in Las Vegas and Richmond. On both ends the flights left on time and arrived ahead of time and the baggage service was fast. Instead of using the terms economy and first-class, they offer: nice, nicer and nicest more inclusive terminology. With Breeze, you have to do everything online and my recommendation would be to first time flyers to set up a real account first (not a guest account) and book the ticket. I booked as a guest then setup a real account, but they can't merge the two accounts. They deleted the guest account, but all of the texts for upgrades took me to the new account which didn't have my trip listed. I'm sure that will resolve itself when I book the next ticket. All communication is via email or online and it takes a day or two to get a response. It was a great flight in both directions.
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