I recently stayed at this hotel for 4 nights. I have to say I was quite disappointed once I checked in. We were staying for our honeymoon and I had very high expectations ... we were told that when we checked in everyone received a goldfish in there room (not that it mattered that much, but we were still looking forward to it) ... when we arrived there was no goldfish (ok I can live with that), but when I asked about it all the front desk girl said was oh every kimpton hotel is supposed to do that ... ok great so where is my goldfish lol ... anyways we checked in to find out that the rooms are very old looking ... we had a old CRT television in our room when the website specifically said FLAT PANEL tv's .. for the price I paid I am pretty sure they could afford to upgrade. Also, the picture of the hotel room showed what looked to be a tub of some sort overlooking a window ... we didn't have such a tub ... we had an old run down tub with a shower (nothing as romantic or nice as what the website showed). The staff were pretty friendly, but when I voiced my displeasure all the front desk lady said was sorry it didn't meet your expectations .. didn't offer to move me to a different room or even the other kimpton hotel near union square .. nothing ... this was my honeymoon and she didn't really seem to care ... The location was great, but I honestly did not spend much of my time enjoying the hotel because I was a bit upset ... do not expect gliz and glamour if you come here ... good for families on vacation, but not very romantic
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