I stayed here one night because I'm in the middle of a really long power outage. When I first checked in, I had to wait a really long time because there was only one person at the desk and the customer who was being served ahead of me somehow was making it take 10 minutes. Eventually, someone else came to help (which was good since there was a line building behind me) and apologized that everyone was in a meeting which is why there was only one person at the desk. Since check in time is 3 and this was about 2:50 that's a pretty bad time to hold a meeting for front desk workers...
Anyways, the room he gave me wasn't clean; I saw that the bed was unmade and I went back down to get a new room.
The second room I got had a broken shower head. It was dripping uncontrollably and the bathtub was wet. Since the bed was made and the towels were in place, I could tell the room wasn't used by someone else. So I called the front desk and they said an engineer would be up to fix it in 2 minutes. 2 minutes turned into 15 but he did show up. He tightened some cap behind the shower lever, and said that might help. The shower head was all orange and run down looking, and I said maybe all of those deposits/rust/whatever is causing the problem. He said there were no more shower heads in stock, so the best he could do is clean the one I had. So about 20 or so minutes go by and he comes back with the shower head cleaned off. At this point I was really surprised a 4 star hotel could be so run down. When I get home I will post a pic of the dilapidated shower head.
That did the trick until I used the shower. It started to drip uncontrollably again even though I played around with the little handle on it that moves the nozzle things on the shower head, so I'm guessing the root of the problem was not addressed. I showered at 9 PM and it was even dripping when I checked out at about 11 Am!
Not the end of the world, but I had a really bad first impression of the place since the front desk didn't have it together, the first room was dirty, and the other room had a broken shower.
The only other negatives to mention before I move onto the positives is that the internet is not wifi-you will be stuck at the desk in your room. And it's not free, it's about 13 dollars unless you earned the gold level with their Hilton Reward program. You can't just sign up immediately for free internet because gold is not the base level. For a 4 star hotel, there is no way there shouldn't be wifi, and it should be a free amenity. I also found the room service menu to not be the greatest, so I didn't order anything. Also, the mattress is very firm. It feels kind of cheap, so if you have a nice mattress at home, this will be a downgrade for you.
For the positives: The hotel is very beautiful. The bathroom is spacious and has a nice tub. The staff is very friendly and helpful. The TV is great - not only is it huge and high-def, but they actually have high def channels on it unlike Hotel Sax and the Omni (which is where I am right now as I'm typing this) which have high def tvs with regular channels that make the pictures actually worse. Since I'm in the middle of a power outage, having a good tv is a nice thing. They have dark shades that actually keep the light out so you can sleep in.
The bottom line is that this is a hotel with a lot of potential, but has some stuff to work on to really be 4 stars.
I got the room on Hotwire,and found out that my power wouldn't be back on the next day, so I asked the front desk last night if I could get another night for the same price. He said no, and the price he quoted me was 20 dollars less than double what I paid online. Based on the problems I had there was no way I was going to spend the rest of my power outage here if I was essentially going to pay a huge bonus after they screwed some stuff up that shouldn't happen at all in a 4 star hotel.
So that's kind of how I feel about the place...and I can already tell that I made the right choice, because the Omni has been great so far, and given that they have free internet (with the most basic free membership), it's cheaper!
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