I guess in New York one can't expect too much of hotels, but with a brand name like this one I certainly had some expectations. The location was great, right next door to Grand Central and within walking distance to Times Square, 5th & 6th avenues, Top of the Rock, Central park etc. But service left a lot to be desired. The rooms were quite small even though we were at a super deluxe king sized one ( or so they told us). Housekeeping never answered the phone and the room and bathroom only got cleaned after 3 days and that too on my insistence. Amenities like shower cap, shoe shine, cotton, coffee maker etc. are only available on request (even b&b's in UK provide these). But what irritated me most was the refusal to heat up baby's food stating the reason that outside food is not allowed to be heated! Seriously, baby food?!!! We stated there for 5 nights. I didn't find the staff there very friendly or helpful, though I have to say that room service were quite efficient. I guess the hotel is ok if you are travelling there on business, but is definitely not convenient if you stay with a little one! or maybe it could be down to the New York culture...
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