We really enjoyed the location of this hotel in proximity to good restaurants, navy pier and anywhere in the downtown core. The hotel rooms were clean and well kept but they are in need of a renovation which is apparently happening over the winter. The carpets in the hallways on every floor from what we saw were in need of being replaced. From what I could see they only had one luggage cart and wouldn't let you use it, you would have to have the bellman push it for you if you wanted for a fee. I understand a lack of space for the luggage carts in the lobby and people would probably go up and leave them on their floor, so I can see how it makes sense for the hotel but it is an inconvenience for me the customer and I actually had the manager at the time pretentiously tell me it's how a lot of downtown hotels do it, as if this was the first time I had ever stayed at a hotel of this caliber. My wife and I did not spend much time in our room over the course of our stay but it was a good stay and I would recommend staying here. I would recommend getting a king bed as the smaller rooms are close to the AC units which can be noisy if you are a light sleeper.
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