In terms of what it charges, The Charlesmark offers excellent value for money - it is a handsome hotel, slap bang in the middle of Boston - by Copley Square station and the Boston Public Library.
However, even though we were on the fourth floor - a good room but given we had an upgrade I did wonder what a standard was like - it was very, very noisy. This is because downstairs there is a bar, which insists on playing music very loudly late into the night, but
insulation is such that the noise still travels four floors up. Also, the construction of the hotel is at fault in that the ceilings are insufficiently insulated to stop one hearing every step across the floor above.
Another point. We were delayed two days due to the hurricane. I could not call the hotel with the required cancellation notice time - we were given only a few hours notice of flight cancellation - but the hotel refused to drop our fees even given the extra-ordinary circumstances. When I pointed out to the receptionist to whom I spoke that, in such a hotel in such a city, they were likely to get bookings for those nighs anyway, and so not lose, she affected not to understand what I was talking about.
This is par for the course. You may ask why I rebooked this time but in 2006, when Heathrow was closed due to a terrorist scar, we also had to forgo a booking - even though we could not even reach the airport, let alone fly to Boston! Not only did the hotel still charge for the room, but an email to the owner, Mark Hagopion, to state that this seemed an extraordinary decision given the circumstances did not even warrant the courtesy of a reply. Here the hotel seemed to place a quick buck higher than some sympathy for British guests - ironic when you think that the US suffered 9/11/
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