This hotel is centrally located, just a block off of the craziness of Michigan Avenue, on a block with several restaurants and shops. For a tourist who wants to be close to Michigan Avenue but not right on it, this is a fantastic location. It's a shame, then, about the physical facilities. There are only two small elevators servicing the entire hotel, one of which is also used by the service staff. This is a pretty vertical hotel, which means you'll spend lots of time waiting for the elevator if the hotel is busy, which it was the weekend we visited.
In addition, the size, shape and quality of the rooms varies widely. Our room was small, with a miniscule motel-like bathroom, and a view into a dark air shaft. We saw some other rooms of the same category and noticed that they were of quite a bit larger, with significantly larger bathrooms. If you don't like your room, request another one. The beds were also somewhat uncomfortable. Breakfast at the hotel restaurant (Bice) was included in our rate and the level of service in the restaurant was subpar and generally disorganized. All that said, the rooms and the hotel generally were quite clean and the staff was friendly. There is no gym, but they give you free passes to the Equinox 5 minutes away.
Chicago is a city with some fantastic hotels--this, unfortunately, is not one of them. However, for the right price, it might worth a look for the location alone.
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