On 7/13/23 we had a flight that was supposed to depart at 5:35PM, but was delayed 3 whole hours for some aircraft malfunction. The staff did provide vouchers for food but it did not apply to all airport restaurants. Regardless we arrived at our destination of Vancouver extremely late. Today on 7/24/23 we came back to Dulles DC at 4:20PM on time as scheduled, BUT there was another plane at our gate and we were stuck on the airstrip for over an hour. Multiple people missed their flights due to this and we were frustrated to say the least. Although the staff and service were nice. The delays are unacceptable and there needs to be more alternative planes/gates.
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