We stayed in this hotel two nights ending our two-week road trip in the East Coast. The hotel has an excellent location to visit most of the sights in D.C. and is next to a metro station as well. We also liked that the rooms were spacious and clean. However, the back of the hotel faces a narrow street we extremely loud machines that are constantly on (it looks like external unit of some industrial aircon system). We were on the 11th floor and still could hear it clearly. It seems that the staff is aware of this because we were called around 9:30 pm and when we commented on this we were offered another room immediately. This one faced the street, and although it can be also becoming noisy with traffic from 7:00 am onwards, in this case I think it is the better option. We would have appreciated though if we are offered this room upon checking in and not once the hotel verified that there were some spare rooms left for the night.
Also, at breakfast we were asked to pay and when I informed the staff that it should be complimentary due to my hiltonhonors gold status she became visibly upset. She said we should have a voucher then received from the reception upon checking in. During checkin no one asked if I wanted to have complimentary breakfast. When I sorted out the issue and came back with vouchers she did not seem to be happy with the solution. Having to deal with these issues during our stay did not make it as pleasant as expected!
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