My husband and I booked this hotel for a 1 night stay in Seattle for a night to ourselves. We usually stay a Saturday without the kiddos to relax, go out to dinner and have a few drinks once a month or so.
Upon arriving at the Paramount they could not find our reservation and took them about 20 minutes to work out some type of deal even after my husband showed them the confirmation on his phone for the room. Apparently, they rely on the FAX machine to manage their reservations from Orbitz and the reservation employee wasn't there - WHY isn't there a reservation person on staff at all times!?!? Are you telling me that I can only make reservations M-F from 8-5?!? Rediculous procedures....
We did finally get checked into our room and it seemed clean and was actually pretty nice with a great view of the city. We had a wonderful night, went across the street and had a great dinner with some friends and family. We headed back to the hotel and woke up the next morning parched. So my husband grabbed the water bottle and started drinking it...he didn't think anything of it until he set it down and realized - hey that didn't make a noise when I opened it....THE WATER BOTTLE WAS USED AND PUT BACK ON THE DRESSER!!!!
Of course this made both of us sick and we wanted some kind of reparation for this hazardous health situation. We talked to the front desk and they offered to take the water bottle charge off of our bill...while we of course expected that, we expected that they were a little more in tune to the fact that who knows WHO could have drank out of that water bottle and this should have been the equivalent to "a bug in my food" at a restaurant!!!! The employee behind the desk actually became loud and on the verge of yelling at my husband when he tried to discuss this with him. My husband asked for the manager and again explained the situation from start to finish...the manager said they would comp us a night after much discussion of basically saying they coudln't do anything. Here we are a month later and still we have no "comp night". Not that we would ever stay at this hotel again anyway....their customers service really sucks!
hotel reviews