It pains me to have to give this place only 3 stars because the food at Roy's is usually of 5 star quality, but my last trip to this particular location wouldn't have been worthy of even 1 star.\n\nIt's not a stretch to say we had the worst service I have ever encountered in any restaurant, anywhere. Our waiter was, not to put too fine a point on it, an idiot. And a dishonest one at that. He didn't seem to know much about what was on the menu or what the specials were. But 2 things really angered me: he kept pushing drinks on my mother - apparently after the 3rd \"no thank you\" at his drink recommendations he still hadn't gotten the message. And here's where the dishonest part came in: he clearly forgot to put my order in for Roy's out-of-this-world chocolate souffle, as he was asking if we wanted the check before I had received it. When reminded that I ordered it, he got a deer-in-the-headlights look on his face, and instead of admitting that he forgot to put the order in (which I would have been FAR more understanding of) he said it was \"just about ready\". He then ran back to the kitchen, and must have asked one of the cooks to rush one out, because 10 minutes later I was presented with something that had the consistency of a hockey puck. At that point we just wanted to get out of there - service was painfully slow throughout the meal, and we were beyond ready to leave.\n\nIn all fairness I must say I had dined at the Charleston Blvd location a year earlier, and had outstanding service and delicious food, including the souffle that oozed sinfully warm and wonderful chocolate when cut into. So this year's trip was probably a fluke, but until I return and get at least decent service, I'm giving this location 3 stars.
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