First of all, like everyone else, I've wanted to try this place. I've heard fabulous things about it but never had the chance to go. So about two months ago, my friend is staying at a casino across the street from Imperial Palace. She and her friends were craving breakfast food and not a buffet so I said we could try this place. \n\nI arrived and told the hostess that my friends were already in there. She told me, (and not even kindly), \"We don't seat parties if they aren't all here, but you can check if they're in there.\" Well, they were seated and I joined them and we ordered our food. \n\nFirst of all, I give the food a 4 out of 5 -- Chris and I had the farmer's platter or whatever it was called and although it was good, there was just toooooo much of it. I think there's a difference between good and thinking something's good just because they put 5 pounds of food on your plate. \n\nSecond, the service was second...no, wait...third rate. I have lived in Vegas for almost 10 years and seriously, I've had better service when Binion's Horseshoe had their steak and potato midnight special for $2.99. Drinks were not refilled in a timely manner and when asked for a refill, the waitress seemed annoyed. \n\nThird, this place was way too crowded and not enough servers. Come on now...I've eaten at the Cheesecake Factory and you're practically sitting on their neighbor's lap as you enjoy your meal with your dining patron and you still don't get the rudeness or the stress that you can sense from the waitstaff. This way not be their problem so then the management needs to get a clue. \n\nFourth, as we were paying our bill, it took about 10 minutes for the waitress to come back. Upon arrival, she tells us that between the kitchen at our table, she \"LOST\" our credit card. So not only was she a bit on the rude side, the was obviously tied up doing several other things AND she loses my husband's credit card??!!? COME ON!!! There had to have been at least 200 people in the restaurant and anyone would've picked it up and taken it. About 5-7 minutes later, I guess someone turned it in to the hostess and the hostess tried to find the waitress to give it to her. My hubby then got it from the hostess and although the waitress did apologize, you could so tell that she apologized really to save face and get us out of there. After that, I wanted to take the tip we had left for her. Normally I'm not so mean, but my husband is a busser and he wouldn't be that rude to anyone! \n\nI give this place two stars because the food really was good, but just overrated. I do think it's worth a try...and maybe not the IP location. Maybe Sahara is different...and when the M location opens up, then they have a chance to prove me wrong. We'll see...\n\nSo Hash House a Go-go management at IP, if you want people to pay way too much for pancakes, you can afford one more server or busser so your existing waitstaff isn't running around forgetting people's orders, losing people's credit card or cutting people short to take care of others with a stressed out and uncaring attitude. 4 farmer's platters can pay a waiter's 4 hour shift and they'd provide better service so they can generate MORE money for your joint!
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