We have stayed at the Prescott at least 15 times over the past 6 years, and the quality of their customer service, attention to detail, and personal attention kept us coming back. But our last two stays, including our time here right now, have been disappointing. Our room wasn't ready when we checked in, so we hung out in the lobby for 20-30mins. When we returned to the desk we had to show our ID again in order to get our key. A far cry from what we used to hear - - 'Welcome back, Mr and Mrs Barnes'. Housekeeping staff are friendly, but not the folks at the front desk. We've had to call twice each time we want ice (there are no ice machines). Small matters, but they make the difference between an OK hotel and a great one.
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