I haven't gave such a poor review yet but I really didn't like my experience at this hotel. Good location but other then that, nothing to like. You can read the rest of my reviews and I have never gave less then 3 stars.
From the time we signed in, we found the front desk rude and unaccommodating,like no one had time for us. I came back a few hours later and asked for some restaurant recommendations and the concierge knew nothing about the city or restaurants. He had recently moved there(fair enough) but you would think he would know of some suggestions instead i just listed places and he told me if they got good reviews on yelp.
The next morning I spoke to a different concierge about restaurants and this guy was just rude. Acted like he didn't have time and said SF is a big city lots of good ones and that I had to really narrow it down even though I had narrowed it down...
The room is way to dark with no natural light whatsoever. Unlike the Viceroy Santa Monica which is also dark but looks a hell of a lot more upbeat. Our friend came by to visit and used the valet services and we had more problems with service. I'm honestly not one to complain but we really didn't like this hotel and had the worst service I've ever had at a hotel in my life.
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