I guess this is a new branch- I've lived out of state for a while. The branch itself is conveniently located, parking easy, nice inside. I came here a little after 12p on a Wednesday- there were only 2 windows open, both helping customers. The tellers seemed to both have a really happy friendly attitude. When I got there I was the only other customer. Along w/the 2 tellers, there were at least 3 other employees (manager, etc) just roaming around.. All very smiley & enthusiastic looking. Problem is- even though I was the NEXT customer in line, I still waited 20-25 min- & none of the smiley people roaming around acknowledged this, offered to help, etc. \n\nAt the branches I frequent when people are waiting too long, the mgr jumps in & opens a window... or invites you over to a desk to be helped (not to mention they also greet you at the door or shortly after you've entered, offer you a water, otherwise attempt to acknowledge & be helpful). All I had was a simple check to deposit into someone's acct. By the time I was seen there were 8 people in line & still just the same 2 very nice but very slow tellers. \n\nIt's one thing to be super busy & slammed during rush hour. It's another to be completely dead yet oblivious to your customers- smiley or not. \n\nI avoided a nearby branch inside a grocery store (Fry's on 7th ave & Camelback) & chose this one.. Thinking a stand-alone branch would be better. I was wrong. The next day when I had to go back to the bank I went to the Fry's location- where I received prompt friendly service & was in & out in 2 min.\n\nI'm going to be moving back to Phx part-time, & I definitely have no need for this branch w/ its sub-par ability to acknowledge & help its customers. I realize you may not have been open long, but you need to run a tighter ship.
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