This New York franchise hotel is large and has a decent midtown location, but very uneven service so "value" depends on what you need. Dollar cost is high relative to nearby locations, playing off location and familiar brand. Value is relative to other mid town NYC locations, not absolute relative to London, Dubai, Singapore, etc. (which are all highly superior hotels). No water glasses in a business class room, the concierge, Tina, was not well informed and couldn't handle pressing a jacket. Stay at the Waldorff, similar location, much better quality staff and service.
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