I stayed here as a fun family getaway in early October. The staff was professional and courteous and that's about where the good ends. The room had a strange stale odor to it. When I found the air filter, I saw why. The thing was literally caked with dust and dirt and looked as though it hadn't been changed in years (pictures attached). I could tell the upkeep just wasn't there and this was confirmed when I found two cockroaches in the room (photo proof). The door between the living room and bedroom had been annihilated and the hardware with screws was laying inside the door jamb (not great for me with my small children). I contacted Hilton through their website and it's been a month with no response. Shame on you Hilton. No one should pay $200 a night for this kind of experience and your lack of follow up only further proves that you care nothing about your customers.
hotel reviews