I have never wrote a review before and I travel really often. This was by far the worst airline ever! I’ve traveled with a lot of airline companies that have an excellent customer service and the TUI fly service was the worst. My flight got delayed without telling us a reason and I lost my two connection flights to the other destinations. I went to their customer service department in Brussels and the ladies didn’t help me at all, didn’t advise me what should I do and they were laughing at me. Their customer service in Miami told me that for sure my lost flight will be rescheduled in Belgium and nothing happened. They don’t know their own policy at all. I was so frustrated that I bought extra ticket for my connection flights and I had zero help from their department. They told me to go to an agency near them to book a new ticket which was 500€. That’s what they do delay/cancel flights in order to go to an agency near them to book a new flight. It is a scam please avoid this airline.
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