They have different policies for call center booking and airport booking for missed flights. If you are unaware of it you will end up paying unfairly for all. Customer care agents at Brisbane airport are not at all helpful. They will finish their personal talk before attending to you. I was there 30 minutes prior to the plane taking off without any check-in bags and have been refused to board while others 3 to 4 minutes before leaving the plane got in. They will never refund your money. They are extremely expensive and I don't see the hype for that. After 1 month of waiting all they said is they are not going to refund the money.
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