Absolutely disgusting extended warranty customer service. My neighbour is 87 and her Curry’s fridge freezer started leaking just before lockdown. She lives on her own and her neighbours (including me) didn’t know this until July 15th when I called Curry’s Knowhow and waited 55mins to get through to Knowhow (honestly 55 mins) I was told an engineer would come on July 17th, hurray he did and said it was beyond repair (it was 2 years old). She needed to give curry’s an email address (she doesn’t have one so gave another neighbours email), she would received a code that she could use in store to get a new fridge freezer. It is now August 4th, I have rung Curry’s 4 times (around 3 hours holding time and on one occasion spoke to an extremely rude, patronising and very unsympathetic man) and each time I’ve been told her email will arrive within 3 - 5 days, IT HASN’T the last time I called was Wednesday 29th July, I was told she would definitely receive her email within 5 days, tomorrow is 5 working days!!!!!
CURRYS, THIS LADY IS 87 YEARS OLD AND HER FRIDGE IS LEAKING FOR GOODNESS SAKE DO SOMETHING.
Her agreement no is BJ34R2PV, I will be calling you tomorrow (Aug 5th) DO NOT LET HER DOWN
UPDATE: I rang and spoke to Asad on Aug 5th and I really believed finally someone was going to do something, he said the 5 people I had previously spoken too had not filled in an online form and at one point it it said the code had been redeemed!!!!!!
Asad assured me he had now filled in the form and he would make sure my neighbour would receive the code needed to replace her fridge.
Guess what?? No code.
CURRYS THIS 87 YEAR OLD LADY HAS NOW BEEN WAITING FOR 4 WEEKS FOR YOU TO SEND HER A CODE, YOU SHOULD BE ABSOLUTELY ASHAMED OF YOURSELVES, FOR GOODNESS SAKE ARE YOU THAT INCOMPETENT THAT YOU CANNOT ACTUALLY SEND AN EMAIL???
Can someone suggest what the hell I need to do to resolve this for my neighbour, I will be seeing her again on Saturday 15th August and unfortunately I will probably spend another 55 minutes waiting to get through to this awful company.
ANYONE THINKING OF TAKING OUT EXTENDED WARRANTY PLEASE DO NOT
UPDATE: August 15th just tried contacting Curry’s AGAIN, was waiting to get through and at 42 minutes was cut off!!!!!!
I’ve found out that Alexander Baldock has been the CEO since 2018; I am going to email him, I don’t hold out much hope but I’m at an absolute loss as to what else I can do.
UPDATE Aug. 31st - received the automated reply below on Aug 15th, I’ve email today to find out when I will get a response.
Thank you for your email addressed to Alex Baldock, the Group Chief Executive.
This is an automated contact and your email has been passed to the CEO Support team to review and respond to your concerns. Due to the unprecedented times and our commitment to following the current government guidelines, there may be a delay in our response to you, but please be assured we will answer your query in due course.
Thanks again for your contact and your patience.
Yours sincerely,
Team Knowhow™CEO Support Team
Team Knowhow™Customer Contact Centre
company reviews