Nothing but problems from the start. When My wife and I arrived at the hotel to celebrate her birthday we were greeted by an attendant who instructed us to proceed down the ramp into the garage and take the elevator to the lobby to check in. What he did not say was that parking was $32 per night and $12 for the first hour. Oh well, no big deal right?
When I made my reservations by telephone I requested a bottle of champagne in our room soon after we checked in. I reiterated this to the staff when we got there at 3:45. When I did not recieve it by 8:30 I called room service and asked them to bring it up. Twenty minutes later there was a knock at the door(They didn't ring the wierd buzzer that sounds like a fire alarm). My champagne came with a reciept that had a $3.50 DELIVERY CHARGE and an $8.10 18% GRATUITY for "preparing" a bottle . Down lower there was a line for "add'l gratuity" Are you serious? At any rate we wanted to enjoy the room(I reserved a "city view" room). All that we saw was the roof of the convention center. It was a small,over priced room with a television with hardly any stations,a cheap static filled radio and paper thin walls. There was only one robe in the bathroom which sadly was the best part of the room. I was transferred to the front desk three times only to hear the phone ring and ring. I went to the lobby to express my discontent but was told the manager had "stepped out". The assistant manager wasn't concerned about anything I said and the check in guy just stood behind her shooting me dirty looks. Feeling unheard I went up the elevator and back to my room. When we went to sleep we were constantly disrupted by the slamming doors and traffic on the floor. The cleaning staff is extremely rude,slamming and I mean slamming doors from 8:15 am and on. When we awoke there was a revised bill that was slipped under the door. The hotel nickels and dimes there customers with trumped up taxes like "convention tax" and "touist tax". First the convention center was closed this weekend and I am a Massachusetts resident-not a tourist! I decided to try to speak to the manager again before checking out. When I spoke to this young man,he made it seem like it was an all too common occurence to have very dissatisfied customers. Also I challenge the managers of this hotel to write a response to MY comments!!!! Instead of spending the day in Boston we went home to sleep.
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