Recently stayed at the Hyatt Regency Dallas. Was assigned a non-smoking room and I admit that the hotel could not be held accountable for previous occupants having flouted conditions and smoked in the room, however, I would expect that a hotel should clean a room before the next occupant and there was clearly evidence that this was not the case on this occasion.
One day into my 3 day stay, I dropped a pen to the floor and it rolled under the bed. On bending down to retrieve it, I found that there was a cigarette lighter under the bed. Obviously, cleaning under the beds is not a priority at the Hyatt. (I shuddered to think what other things could be found under beds - especially with the Deca rabble in town!).
I reported this finding to the Front Desk, confirming that I was not the smoker or owner of the lighter and indicated that this wasn't to be expected in such a hotel and asked for the cleaners to remove it.
Returned to the room later in the day, bent down and lo and behold, the lighter was still there. Went down to the Front Desk to complain again and asked to see a Duty Manager. One of the Front Desk personnel claimed to be but looked non-plussed, mumbled an apology (I think) and claimed that they would get the lighter removed.
Obviously there is no communication between Front Desk/Management and the cleaning staff because by the time I checked out, the lighter still remained under the bed. Absolutely disgusting.
I left a number of notes hidden around the room so that if the next occupant was to find the same lighter, they would at least have some history on how long the item had been under there and the current occupant could be sure that their room isn't being cleaned.
hotel reviews