On Sunday 1 July 2007 we arrived at Stansted to pick up the 19.55 flight to Helsinki. Apparently the incoming plane had a fault so was unable to fly but two smaller planes were to be provided. There was a considerable delay in the take off these two planes (we were in the second) and we did not arrive in Helsinki until well into the early hours of the morning with two very tired teenagers. Our return trip was booked for Friday 6 July 2007 at 18.55. To our dismay the plane detailed for our flight was faulty and our return journey would be delayed until 21.50. The plane detailed for this trip was faulty and we would have to wait for another plane to return from its previous journey. We arrived in Stansted well after midnight local time. We did appreciate the four 10euro food vouchers in Helsinki. Whilst I do appreciate that faults do occur which must of course be dealt with but I feel that two experience within six days does not fill one with a great deal of confidence! Once in the air our flights were comfortable and staff helpful.
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