Having to travel to NYC frequently over the next few months for my daughter's college theater department auditions, finding an inexpensive place to stay in Manhattan that doesn't break the bank account was a challenge. I learned about this place but was very leary after reading reviews that included bed bugs, etc.
I took a chance because of the good reviews and was glad I did.
First tip - I initially made my reservation through bookit.com - my go-to cheap travel website but upon checking the hotel website a few days prior - found that they offered a special $10 cheaper that included breakfast. - Let me clarify that breakfast is just juice/coffee/tea and one choice of a pastry - but still - included makes all the difference. I changed my reservation to the cheaper one easily.
The lobby was huge and really nice and includes a couple restaurants, souvenir shops and tvs with news channels on - and lots of couches to sit on if you arrive too early for check-in which we did. The bellboy lent us a door key so we could use the bathroom on premises. The people at check in were very nice and very helpful.
Of course once heading up to our room on the 10th floor - you definitely can see the carpets need replaced but they were decent enough. Historic vault doors were cool on the rooms.
The room itself of course needed an update - worn carpeting and mushy bed. But I stripped down the sheets and didn't see any evidence of bed bugs (peppery matter) - and the shower - tho also could use some work - worked - and had plenty of towels, shampoo and soap.
I did have a problem with getting the shower completely turned off and called to have the problem handled. Within 5 minutes someone was at our door and I appreciated that. They easily fixed the problem (the one shower spigot needed tightened, which can happen anywhere) and left in record time. Problems don't bother me - them not being handled does. In this case, it was quickly handled so no problem.
Tho I wish it felt a little cleaner - not well dusted around the edges and worn furniture, etc. - we were only there one night - so it completely did the job. The location can't be beat - right across from Madison Square Gardens and just a few blocks from times square and near a ton of shops and a mall - and the service was really great and within a block or two of several different subway stops.
FYI - no internets in room - except for a fee - and they will store your luggage at $4 - but they can also include that in your room check-out invoice.
Another little touch included the subway map that comes with your key. I kept mine and it has been useful on subsequent visits.
I will be staying there again for another college audition - and tho not my favorite - it completely did the job!
hotel reviews