We stayed for 5 nights in a King room. Room size is ok considering its NYC, the bathroom is big, maybe shedding a bit for the room size might be a better design.
Housekeeping is excellent, turn down service is excellent. Front desk agent was friendly at check out. Each call for extras was completed in a timely and friendly manner.
Only complaints:
-when your neighbor's door shut, it always slams and rock your room. When your neighbor talks outside their door, u can almost hear everything! Window insulation is much better blocking out the street noise, which can be bad because the property is right by the NYPD station.
-we encountered a BIG African American staff checking keys during after hrs entry. While this is much appreciated for our safety, the guy was a bit awkward in his interactions. It did made us uncomfortable on two occasions. The weekend person was much friendlier....
-we encountered a huge problem when we returned to catch our limo for our return flight at JFK. Long story short, we learned afterwards that our limo company had told the front desk or doorman that they had arrived and waiting for us. We were never assisted by any staff (and we were two out of the only 4-5 people in the lobby). After 15 mins waiting in the lobby and nobody assisting us, we got into the wrong limo! Did not find out until almost arriving at JFK. Needless to say, a mess to sort out!
Overall a good property, close walking distance to TS (10-15 mins), but for $509 a night, we could have stayed at the St Regis....
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