Unbelievable service!! Our tumble dryer stopped spinning on the 30th November 2022, with the drum not turning. This was fixed but in doing so another issues with the water collection not working properly and water coming out of the back of the machine instead of the front door occurred following this repair. we have since had two further engineer visits to sort the issues however still ongoing. It’s now ruined our kitchen floor tiles with water seeping through from underneath them. When I asked to speak to managers I get put on hold for hours at a time. When I lodged a complaint I was told I’d hear back with in 72 hours however nothing yet again. I have a young family and rely heavily on our tumble dryer. We also have numerous items insured with D &G which will be stopped once they have managed to sort this out if at all.
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