Stayed one night 1-20-2009 - pre-cruise to Hawaii at The Embassy Suites North LAX. We always select an Embassy Suites when traveling as it guarantees a safe and clean environment - NOT THIS TIME! This property offers shuttle service to and from LAX airport which is convenient. Although we are Hilton Honor Members and reserved and pre-paid in full early Dec 2008, they did not have the King room requested available and offered a double arrangement. Their excuse: late arrival. Never heard of this before at this type of establishment. Staff was not rude and attempted to accomodate us. Strangely a King suite was found and keys were issued. Upon arrival to our room 522, we discovered it was a special assistance suite in addition to a connecting room. We were so tired we decided not to discuss the issue with the staff but would deal with Hilton upon our return. The room was a two-suite as expected but the furniture, carpet, lamps, etc appeared to be 30 years old - old and dirty - disgustinly dirty! Surely not of Hilton standard. Electrical wires in the bedroom entertainment center were exposed. Drapes were in need of repair or better yet, complete replacement. The bathroom had filth on the walls - don't know what that brown stain was on the door. Ceiling above shower showed a shotty plastering job - yellow, bulging and disgusting. The sink and tub leaked all night! Needless to say, we did not use the shower but waited to shower onboard our ship instead. The property is in a rundown - or at least looks like- area. Four Points is across the street and from the outside looks in the same condition. THe next morning we attempted breakfast - served from 6am-9:30am. This was good. Service was good and area was clean. This property must be vamped up to the year 2009 and cleaned up. I do not recommend this property especially if traveling with children.
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