I've stayed at the Bonaventure Hotel twice. Once in 1994 and last week. The hotel is massive, has many shops, restaurants and things to do such as a running track, pool, and meeting rooms. The color coded elevators are very confusing if you are going to the ballrooms for meetings or finding your room. The elevators did not go to the 2nd level for the meeting rooms. I ended up taking a service elevator where I found myself somewhere in the bowels of the hotel. My room was big, but my bathroom was so small I thought I was in an airplane. The counter tops have not changed. I understand the shape of the hotel, but they have to make the bathrooms bigger. There is a pungent, musty and moldy smell which is a shame as I love the Westin candles/aroma stick oils. The service however is outstanding from the valet who retrieved my blackberry cable and had the bellhop bring it up to my room without hesitation, the check in employee who made me feel welcome, and the gentleman I ran into in the basement, who redirected me without making me feel as if I was intruding on private territory. Service is outstanding but the hotel is outdated.
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