I stayed at this hotel between September 30, 2012 and October 3, 2012. I am of East Indian heritage and while that is not something that would usually be relevant, i feel that it was quite significant in this case.Prior to my arrival I telephoned to request an early check in. I was told that my request would be noted. I have no quarrel whatsoever with not being able to check in early an completely understand rules regarding checking in/out. However, when I arrived at the hotel after a very long flight at 7:45 a.m. I was told quite bluntly that there were no rooms available. The staff member was extremely cold and unwelcoming. I told the staff member that I was prepared to pay for a room but she retorted that we are all booked and I told you there are no available rooms. She told me they would call me when my room was ready or when a room became available for me to pay for. I then inquired whether there was somewhere I could have breakfast while I wait and she said very sharply, there is a restaurant on the 5th floor but you would have to pay- not that i expected not to pay!. So, I went to the 5th floor and there I met server whom I shall refer to as "Mr. X". He was simply fabulous. He chatted with me and inquired where I was from and in our conversation I told him I was vegan. Needless to say the breakfast menu had no vegan choices and the buffet was limited to potatoes and toast! But to my pleasant surprise, Mr. X presented me with a spinach dish which he had asked the chef to prepare for me. I was completely blown away by his service and his great service continued throughout my stay. As to my room, I should say that my bathroom was not outfitted with all of the items which a lively card said it should contain and there was the dirtiest bag i have ever seen in which the blow dryer was stored. But my real complaint about this hotel relates to an incident which took place on October 2, 2012. My flight was scheduled to leave at 1:00 am October 4th. My check out was therefore on October 3rd and I estimated that i would need to get to the airport by 10:00 p.m. At or around 8:45 a.m. I therefore inquired of the front desk of the same staff member who was there when I checked in whether I could get a late check out and she told me it may be possible for a 2:000 p.m. checkout. I had no quarrel with this at all. As the conference I was attending at this hotel was scheduled to end at 6:0 p.m. on October 3rd, and I needed somewhere to take a shower or even a nap before my flight I inquired whether I could just extend my stay and pay for an extra day [ even though I would really just need to stay for a few hours]. The words having barely left my mouth, the staff member even without checking her computer stated that the hotel was full and there was no available room. I asked her what were my options and she barely answered me repeating that the hotel was full and there was no available room. I kept checking but was told the same thing by this staff member. I returned around 2:30 and met another staff member who upon my inquiry immediately booked me for an extra night no questions asked. I can't help but feel very very strange about what happened and the way the first member of staff treated me. It has caused me concern and I think I would just go with my gut feeling on this one.
VJ
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