The experience was only made great by the person I spoke to, Vernon, who went to significant lengths to ensure that the problem with my meter readings was finally rectified after a year of calling Shell Customer services. I do not understand why it took so long and caused me so much angst to work this out. Thankfully Vernon was able to do this and was proactive in contacting me when more information was needed. Great work and support from one individual - disappointing response from Shell overall.
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