We arrived at the Doral and we were told that they had no record of our reservation. We had booked through Expedia and had a record with us but this meant nothing to them. They said that they were fully booked. They did their best after rudely telling us to step aside and let others by to ignore us. Finally a manager BRIAN CLARK came out and apoligized profusely telling us that they never got a reservation from Expedia but he felt so terrible about the whole thing that he would put us up in another hotel. He confided that they had actually over booked the hotel and had to send people to other hotels and that he would find one for us. 2 hours later he came back and told us that there was a Marriott in Dallas that could take us - and I told him that it was unacceptable, we had wanted to stay close to business in Fort Worth and we had arranged golf. He told us there was nothing he could do and that he would pay for us to stay at the Marriott. Exhausted and beaten we left. The Marriott in Dallas that we stayed at was in a strip Mall...It ruined our trip!
When we returned we found out that Expedia had billed us for staying at the Doral. We called and explained and they called this Brian Clark and were told that since they put us up in an acceptable hotel they were off the hook and are due their money.So, now we have to actually pay for our not staying at the Doral and staying and a much lower end hotel not of our choice. That had we booked and stayed at ourselves would have been cheaper. Not to mention that how did the Doral manage to charge Expedia if they had never gotten our reservation. Expedia pointed this out to me... they needed our reservation to charge us. BRIAN CLARK is a LIAR. Stay at the Doral at your own risk!
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