I do not like writing negative reviews but I feel that I must be honest. We have been luck enough to stay at many beautiful 5 star hotels throughout the country, so we know what to expect. First let me say that the hotel is in a prime location and beautifully appointed. But if you stay there do not expect the service that you get with other 4/5 stars.
We were very dissapointed by almost every service recieved. The climate control in our room was absolutely horrible. When we checked in the room was 61F and we turned the control to 71. By the next morning the temp was only 64F. We then turned it to 74 and the middle of the next night it was a searing 77 in our room. This made our stay very uncomfortable to say the least, when we mentioned it to the front desk they offered no solution only "sorry about that", no fix for the problem or offer to move us. We had several problems with room service bringing incorrect or missing items and then one morning when I asked the gentleman to let me take the tray at the door he started to come in anyway? The gym area was also very, very warm and so uncomfortable that I had to end my workout early. The service and menu in the dining area needs major work. And upon check out we called for bell service and waited for 30 minutes. No one arrived so we called down again and were told "did you call for bell service? oh really? we will send someone up" we proceded to wait another 30 minutes which caused major issues with our afternoon plans. I know that your hotel is new but these are very basic things that need to be addressed right away. We were looking forward to a nice weekend the stay at the Four Seasons was a big dissapointment.
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