This was my first visit to this particular theatre and overall it was not a good experience for me. There are some good things about it which I will talk about and the not so good things that led to the 2 star rating.\n\nNow the good things. It is really a beautiful place. I knew it was being remodeled for the longest time and it turned out really nice. The box office is inside and it is with guest services station so no waiting outside in the hot as heck AZ summer heat and occasional bad weather. I absolutely love their \"serve yourself\" soda fountains. Its one of those that has like 100 different drink options and its out in the open outside of their food ordering station. So no more waiting in line behind people ordering food if you just want a refill - its in its own separate area and there is of course more than 1. Their chairs are a nice experience. Soft, comfortable leather seats that can recline all the way into an almost bed-like state. This kind of seating is perfect for your next movie date night.\n\nThe bad stuff that I'm sure you are curious about by now. Since this was my first visit, I had no idea that you must pick out assigned seating for yourself and whatever guest(s) you bring. The movie my husband and I were going to see was Spider-Man 2 which came out yesterday, May 2nd. We ended up using a self-checkout kiosk because we were waiting in line for 5 mins behind a lady and her children and I didn't want to wait anymore. As he was selecting our movie (second morning show at 9:45am), he calls me over and asks me about assigned seating. I look on the screen and only the first 2 rows closest to the screen were available with the rest blocked out. \n\n I was so confused at this point. How can all but the first 2 rows be reserved so early in the day? I should've went to pay with the cashier so I could talk to someone about this and I do regret not doing so but we continued on with the self-checkout. Lo and behold when we got to our theatre, we were the only ones there. We first sat at our initial assigned seating in the first row and we knew with the seats reclined all the way, it would not do. Anyone who has watched a movie in the first few rows know how uncomfortable it is. Maybe 15 mins has passed by this point and only a few more people have sat down. We thought we would just move further back and get more comfortable. I think it was about 10 mins before the show started, the people for the row we were in came by and reserved it. Frustrated, hubby and I left the show completely. I asked for a refund at guest services and they were polite and helpful about it.\n\nI do acknowledge that a lot of this frustration and misunderstanding is on me and I own that. I have never heard of a movie theatre forcing you to reserve seats and never would I expect it to. I can certainly understand the need to make reservations for some events but this one I just cannot understand. If someone can explain it to me, I would actually love it.\n\nHappy ending though. Since it was still early enough in the day, we went to our usual theatre, AMC 30 @ Deer Valley to catch our show at 11am with our refund in hand. AMC 14 did not have another showing until 1pm and that was way too late as we had other obligations to tend to.\n\nSo for new releases or any big, popular movies, try to buy your tickets early online and reserve your seating then. Walking in will get you the worst seats in the house. With Spider-Man 2, we should've probably bought them the day before, at the very least.
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