My son and I stayed here because he was playing an honors band concert at UIC. With free shuttle there and back it seemed convenient. On our first shuttle trip, I called the front desk to ensure we'd be able to leave at 3:30. She said yes, just come down. When we did, we were told we missed the shuttle because it left at 3:30 (and it was now 3:35). I told her that she did not tell me it left on the half hour only to which she wanted to argue until the manager stepped in. And with so little time between concerts, rehersals and breaks, this made transporting back and forth an unexpected challenge. Worse of all was that the shuttle that was scheduled to take us to his performance was not only late but the front desk person told us it would only be a few minutes and that turned into over 15 before we had to hail a cab (which by the way had a driver that asked why we couldn't walk the less than a mile trip) spend the extra money and caused us to almost be late to his performance. (Front desk person: apathetically walked away when I explained the issue.)
On the plus side, we ordered a lot of room service and it was all better than average. Housekeeping was accomodating and very friendly (stopping us in the hall to ask if we needed more towels). Front desk, except for the manager, was very unfriendly leaving me feeling like they were doing me a favor by helping me stay there! And so, despite the nice location, pretty surroundings (landscaping and indoor lobby areas) and decent hotel rooms, I won't stay here again. When I spend several hundred dollars for a weekend, I do not want to be made to feel like I'm doing them a favor. And that's a shame because it would have otherwise received a better rating.
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