When checked in I asked for a nice room. Agent told me at least three times that this is a very nice and large room. Firstly NO VIEW, smallest and extremely it stunk. Then I moved me to a "better room". Indeed, the vie was somewhat better, room as well much bigger but next to it was an aircondition tower. Unbearable noise to be honest. I had once again to argue my case to get a decent room (tired after 27 hours of travel) and ended up finally with at least a good view on Lake Michigan but still quite small. Furniture is used, cleanliness for a hotel of this rating not sufficient, lifts outdated. The bell boy (Matthew) was after all extremely helpfull and really made up for the others.
If I would have booked this hotel not vie HOTWIREs exceptional rates I would really have regreted my decision.
hotel reviews