Although we often visit San Diego we stayed here on this occasion only because we were just here for a couple of days before boarding a ship and the location seemed convenient. Everything started out ok, easy check-in, pleasant staff at the front desk.
Once in the room we found that the balcony door was stuck and would only open a few inches. It also would not close properly. That night was very windy so we were awake most of the night listening to the door rattle. We could also hear everything that went on in the hallways.
We had booked a room that included breakfast, so the next morning went down to the restaurant with our coupon. After being seated, the waitress came by and on seeing the coupon, grabbed our menus and told us we didn't have any choice about what we would be served other than the manner in which our eggs would be cooked. She also made it very clear and I do mean VERY clear that the coupon did not include her tip.
Great start to the day, but when we returned to our room it got better yet, since our keycards wouldn't work. The maid was in the hallway and when we told her the problem she said there was nothing she could do and the problem was caused by carrying the keycards close to a cell phone. Interesting observation inasmuch as my wife's keycard was never near her phone and I don't carry a cell phone.
To rectify the problem we had to go back down to the front desk. There were only two people on duty to handle people checking in and out and no one who could handle this sort of problem. As a result we had to wait in line for over half an hour to address the issue. When we did manage to speak to someone she couldn't understand how this could happen and seemed to think we didn't know how to work a door handle. We told her the maid's story about the cell phones and suddenly all was clear for her, yes indeed the problem was caused by cell phones. The fact that I don't carry one and that my wife's phone was never near the keycard didn't matter, the problem had been solved. All we had to do was go back to our room and she would send someone up to deal with the matter. I indicated that I wasn't too pleased to have to wait in a line for over half an hour to discuss the problem and that I wasn't going to stand around in the hallway waiting for someone to show up. She then decided that she could issue new keycards.
We returned to the room and miraculously the cards worked. We got ready to go out, waited around a bit, but no one ever did show up at our room, at least not while we were there. Went out for the day and also went out for dinner that evening. That night we again could hear everyone entering and exiting their rooms, every noise in the hall as well as the ship arriving and a variety of announcements made by the ship's staff.
Next morning same rigamarole re breakfast although different waitress who didn't make an issue out of her tip. Easy check-out via voicemail.
The quality of the room, the decor and the service for the price charged will ensure that we don't ever return to this hotel. Oh, there was also an issue controlling the water temperature in the shower, but we won't go into the details of that.
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