We were staying at the Sofitel for 4 nights in Dicember 2009. The hotel is nice, the room is comfortable even though is not big. We've booked a Superior room, so I suppose the Standard room is even smaller.
The cleanliness is less than average and the service is almost worse.
On the second morning my husband was going to have a shower and noticed that the bath amenities were not replaced since the day before. I've called the housekeeping dept asking them to bring some shower gel in our room. After 10 minutes waiting I've called again and the answer was that we have to wait another 10-15 minutes to have the shower gel. My husband had an appointment that morning so he couldn't understand why he had to wait for half an hour for one small bottle of shower gel. He was very upset and called the Duty Manager, so they finally sent us some amenities but only after 15 minutes.
The Duty Manager assured us that he is going to report to the Accommodation Manager about the situation but we never received any apologies from no one and no one contacted us during next days of our stay.
hotel reviews