Just giving feedback that this was one of the worst stays at any property I have ever had at any brand. The beds were uncomfortable, similar to laying in a canoe. I had a backache for 2 days after. The concierge lounge being closed was somewhat of an inconvenience as well. I was staying with a friend and the bill was split in half and delivered as 2 separate invoices rather than 1 for the room, how embarassing. Minor issue there, but the worst is yet to come.
We entered the room, and the curtains were pulled closed, and it was a very typical room and amenities, yet I have seen better furnishings and maintenance at lower scale hotels. The desk and work area reminded me of a Hilton Garden Inn, except they have refridgerators and microwaves. Thought you guys were more upscale than that, maybe you got a decent price on them second hand. The room itself with the curtains closed provided a dark and dreary first impression. When I opened the curtains so we could look out, the chill and drafts from the dirty windows explained why the curtains were closed. My expectation of a room at the Marriot has certainly not been met at this property.
When I walk into a room, I expect it to be warm and inviting, not drafty and ghetto. And speaking of amenities, you need to get someone else to procure the soaps, shampoos, and accompanyments. They are the worst smelling and longest last stink that I never thought was possible since I was at a hotel in Binghamton, NY.
While there are many more annoyances that I could list, the most important factor that really made me say I will not likely return is that I valet parked my new (like 4 weeks new) 2012 Cadillac SRX at the front door, only because there were other events going on at that time which made it impossible to self park. In return for the $25 charge, I received my vehicle back in fine condition with an extra 23 miles on the odometer, and a somewhat dirty interior. You may wonder how I know that; it's because I had mentally noted as I turned on to Beubien that it just rolled over to 1101 miles, and by the time I got to the valet station, it was at 1102. When I received the car back, it had 1125 miles on the odometer. Mind you it's not the number of miles added on, it's the notion that the valet folks were out bombing around downtown Detroit in my ride on my dime, and me having to pay valet fees. Pizza delivery anyone? As the valet parking structure is right across the street, I can not fathom that there would have been more than a single mile added onto the odometer.
Bonus was that the elevators are card access only, but the slots are very difficult to slide the card in, often taking multiple stabs. One would think that the card itself should pick the floor that your card is for, or at the very least offer to.
Needless to say, this is not my vision of a comfortable property to make a return visit to.
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