I was a bit concerned about terrible reviews I had been reading, so didn't know what to expect. Had just flown the first leg to Bali yesterday and was surprisingly impressed! The service was fantastic from the minute we arrived at the airport. There was quite a long line at the check in counter, however 2 minutes later anyone with carry on only luggage were invited to an express counter and we were checked in about 5 minutes later! No flight delays. Aircraft was bit dated and there was no IFE on this aircraft which was disappointing. However if it hadn't have been complimentary I wouldn't have opted for it anyway so not a problem. Seats were a little uncomfortable but again not a problem. In flight service was fantastic by the cabin crew. Drinks ordered were delivered immediately and reasonably priced. A complimentary noodle or rice dish was supplied which came at a surprise as I was quite sure a meal wasn't included. For a budget option and based on this experience, Malindo Air will be my first preference when flying to Bali from Melbourne if they are offering a fantastic fare as we got on this occasion. My overall rating is 9/10, and haven't given 10 due to the lack of IFE. Not that it didn't have it, but only because the ticket was sold as having the IFE complimentary included although I'm sure there was also a fine print somewhere! Am now holidaying and I look forward to the return flight home next week and will write another review only if it is any different to this first experience.
airlines reviews