Copenhagen to Vienna. I would encourage you to try to avoid this airline as much as possible because : I traveled from Copenhagen to Vienna (VK1021 : 2nd June 2019 ) and they lost my baggage. I tried to call them several times a day for 13 days and they had no information whatsoever so I believed them and didn't try to do anything else. On 14th day by complete co-incidence I called baggage lost counter at Vienna airport to ask them about my luggage, they gave the location of my baggage and tried to solve the problem. In any case I called LEVEL again just to confirm and they said 'sorry we forgot to tell you your baggage was found in Prague'. They didn't reply nor had any more information, so I hung up the phone I knew it was a waste of time ! I am still trying to locate my baggage. I have lost a baggage before and received it with respect and compensation. I am not against airline losing stuff but in this case I want to emphasize how terrible the services are. If the customer knows more about his lost baggage than the customer care, then company is already going downhill.
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