Before arriving to the hotel I called to advise that I would need an early check in because my flight was arrving early. I was by the person that answered the telephone that this depended on the availability when I arrived. I would of been ok with this response if the person was not so rude. Upon arriving at 11am, my friend and I were met by a rude young lady at the front desk. Who stated that all rooms were being cleaned and would be ready at 12:30pm. Not once did she offer to store our luggage or give us any advice on where to go to kill an hour & half. Luckily my friend is familiar with the Los Angeles area and we had a rent a car.
When we returned to check in we were greeted by a gentleman that was friendlier than other young lady and he checked us right in. The double room we received on the Starwood Preferred Guest floor (since I am a SPG memeber) was just ok. The room was an ok size for two people. But what disturbed me was the whole in the bedding and how we called to down for an extra set of linen (you would think that in a double room there would be two sets of towels in the bathroom.
The wi-fi was shotty and never worked but this is a service they charge for and guess what was unable to access it. They even charge you to use wi-fi in the lobby, some hotels allow you to aleast us the wi-fi in the lobby for free. They do offer several computers for one to print boarding passes. Self-parking was $22.50 a night. If you are looking for a quick stay at a hotel close to the airport then you can stay here but if you are looking for something more than stay elsewhere. This hotel does not live up to the Westin name.
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