We stayed here for two nights after the CMA fest in Nashville, wanting to check out downtown Memphis. We originally booked for 3 nights but changed our minds after hearing some things about the city.
The air conditioner is not easy to adjust, and either the room was freezing or too hot when on the same setting. it leaked water all over the carpet.
i did not find the staff to be very friendly, the check in lady knew this was our first time in Memphis and our first time at the hotel but did not provide us with details of restaurants in the hotel, the pool, or anything else.
One of the elevators seemed not to be working and on our second day we went down the stairs as the elevator was full every time it stopped with guests trying to get downstairs to check out. We did not mind taking the stairs at all, but there was no exit from the stairs to get to the lobby, only a door that alerted that if we went out that way we would set off an alarm, so we had to go back to the second floor and do the elevator thing again.
The cost of this hotel is very steep for what you get. Parking was cheaper in downtown Nashville and the cost of 15.00 per night is very steep for this hotel. Also, if you order food, expect it to be a lot more money than what is listed in the menu. I ordered some chicken, one meal, because my son was not feeling well and it had a 3.00 delivery charge, 20% gratuity and other taxes added on which made this 10.00 more on the bill...and the meal was not good.
The shuttle we never used, we walked downtown, only because it was during the day.
I would not recommend this hotel to anyone, there are better places you can go for the $$$ and have a much better room and better service than you can get here.
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