Prague to Paris. Shocking service! This airline use to be good and became to be unbearable! I booked a flight and later added a checked in suitcase, paid with credit card and received confirmation Email from Czech Airlines. During check in, I was told I didn't pay for my suitcase and have I to pay on the spot. I've presented the confirmation email I had, but it didn't seem to change anything. The demand was that I will pay €45 (rather than €25 online). I refused to accept that and was sent to Czech Airlines ticket office which mend by external company, has no right to change anything and has no supervisor. They did nothing to resolve the issue. They said I will have to pay to board the flight and I can contact service to claim refund later. I was left with no choice, but to pay the €45. Sure enough, I wrote to the airline immediately, but no reply received. Another issue is when you buy Czech Airlines ticket, you assumes you will fly with standard airline company but this is wrong! You buying standard but the operator is Smartwing which is Low cost airline with shocking service. I use to fly 6 times a year or more with them but I'm done! NEVER AGAIN!
airlines reviews