Hotel is in an amazing location. Not far from most main tourist spots. On a hot summers day, the reception and lobby is cool and refreshing. Our room on the 3rd floor was very quiet and comfortable. The bar staff were very helpful and friendly.
However, that's where the good points ended. All other members of staff were bordering on rude, unhelpful and answered questions with one word answers.
This trip was for my 40th birthday and whilst I in on way expected an upgrade of anything, no one in the hotel even acknowledged it, even though it was plastered all over my booking notes and I put my cards up in my room.
It did not ruin our trip but I don't think we would be back to this hotel
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