First, my personal pet peeve. If I spend $250 of my company's money to go to a hotel for one night, I do not expect to be nickel and dimed about stupid things. $20 for internet. $20 for parking. $20 for breakfast. $10 for HD TV. $4 bottled water. $2 can of pop/soda.
On a lighter note, a truly beautiful hotel, in a great location if you are doing anything in downtown Charlotte or at the convention center. Workout YMCA was first-class, really outstanding. Bed was soft, fluffy, comfortable. Pillows were outstanding. Heat/Air conditioning was perfect and silent. Valet parking was top-notch.
On a not so good note, valet parking stopped at midnight. Baggage assistance stopped at midnight. Room service and restaurant stopped at midnight. Snack bar/incidentals store closed at midnight. Guess when I arrived... High-speed internet was $20 and slower than from my cell phone. TV was huge, beautiful, and virtually unwatchable due to the horrible upconverting from standard TV, unless you paid for HD TV or movies. One of the two phones in the room were unusable, and technical assistance was not available. Fortunately, I'm an engineer and fixed it the normal way... Unplugged, plugged in, hit every button... got better. *grin* Shower on 6th floor had weak pressure, and 3 selections of shower style that were all the same. No mini-fridge. No microwave. No ice on our floor that I could find. Front desk didn't answer when I called about ice. Room was tiny.
In general, the only reason I paid for this hotel was that I had a very limited amount of time and wanted to be spoiled. I was more spoiled at the Comfort Suites in Gastonia than at this very pretty, but very unfriendly place.
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