Phuket to Chiang Mai. I am very disappointed by this airline. First of all, when I booked my flight it was very confusing whether I have the right to bring a 35kg check-in luggage or only a 7kg carry-on luggage. So when I got to the airport they asked me to pay extra check-in luggage because my bag didn't fit the carry-on size. Then, during my trip I had to travel with this airline again so to make sure I wouldn't have to pay at the airport I checked in my luggage 2 days before. But I wasted my time cause they couldn't find my reservation whereas I showed them the receipt from my bank and no one couldn't help me at the airport? I had to pay again at the desk. On top of that the flight were supposed to be early retimed then it happened to be late. I sent them an email and I am still waiting for an answer.
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