I wanted to give this hotel a 4 or 5 star rating because the view was great, the room was nice, and the service, with one exception was good. The view of the World Trade Center site from our 51st floor room was incredible both during the day and night. The fitness center was also very nice. The location is ok, but a cab to Rockefeller Center, for example, will cost you at least $25 one way.
The worst part of our stay, was the inability to conrtrol the temperature in our room. It was 76 degrees and rising. We tried the AC to no avail. When we called for maintenance, a gentleman came to our room and said that the hotel either had heat or AC but never both at the same time. He opened a window and left. Being Hilton Honors Diamond members, this was not the level of service we were expecting at a Hilton. Neither one of us slept well all weekend because it was just too hot.
hotel reviews