I have stayed at this hotel in the past and found the experience decent but mostly convenient.(It is walking distance from cowtown)However, after reading the mostly negative reviews, I decided to give them a another chance and see for myself if it had really gotten that bad. So I called on Wednesday afternoon to check if there was any vacancy for the upcoming Friday. The lady that answered the phone told me to call back in 2 hours.(I thought to myself-either you have a room or you don't) When I asked her WHY, she replied,"Because I am busy that's why!" I was in shock that someone in the hospitality industry could be so ignorant. I simply answered,"That's okay, I'll find somewhere else to stay." It saddens me and is very hard to believe that such a wonderful historic Texas hotel could be taken over by unprofessional,rude people that to say the least are NOT from Texas. My advice--stay somewhere down the highway and get a cab.
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