I will never travel with British Airways again. I spent over $10,000 on a business class seat to attend a funeral in the UK. First, the Boeing 787-9 cabin has 7 seats across the aisle so what you are getting in reality is premium economy. The seats are narrow and effectively are a business class seat cut in half. They have squeezed these seats in which means that some passengers bump their heads into the bulkhead when they stand up and many have to clamber over others to go to the toilet, which wakes up that passenger. The whole point about business class is that you pay to rest and have privacy and not have someone push over the top of you. Second, the food was disgusting. Third, the service terrible. Fourth, the toilet was tiny. Fifth, the inflight screen was fixed and too high so I could not see anything. Sixth, their baggage handling is also appalling meaning that my taxi was waiting for 2 hours and I had to pay more (no free airport transfers with British Airways). Seventh, the charging points did not work. The second leg to London was on a larger plane with 4 seats across the aisle. That was bearable because no hopping over people but the seat was very uncomfortable because it was not one piece. This means that you are sleeping on a metal bar (the seat) where there is a gap in the seat. To add insult to injury I now find that both flights back to Sydney are on the small plane. To book a seat before check in is $170. I paid it but note that there were only 4 seats left. This is why I got the worst seat in the house going out. This is the most appalling airline service I have ever encountered. There is no point paying for business class in British Airways.
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