Phu Quoc to Ho Chi Minh. I read a similar situation in another review they did exactly the same to me. The flight was delayed from 1 pm to 6:30 pm. I did not have connecting flights, so it was not important to me to flight in time. They told me that I could buy a ticket in Vietjet which was a flight that was not even planned since I checked online if there was another flight available. I told them that I would like to receive my money first before buying and they told me that it was not possible (no reason was given for these). After that I bought my tickets for 3 million VND and when I asked they said that I had to do the check in first in the airline before giving me the money back (I can explain that just if it was a scam, I cannot complain if I had to fly in half hour). After checking-in I came back and they gave me a voucher for 1 million VND and I told them that they said that it was a full refund of the other ticket which they denied. I was not able to do anything because they cancelled the other flight and the flight that just bought was about to leave, after I arrived to Ho Chi Minh I wanted to file a complaint in the aviation authority that was not possible because it seems that there is no way to file a complain in Vietnam regarding airlines.
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