We made plans to visit Ecuador for May 2016. Unfortunately the earthquake of April 16th destroyed one of our destinations, Manta. It ws too late to make changes and my wife did not feel safe with the possibility of aftershocks and even more earthquakes. Cancelling required much effort. Everyone (Delta, Air B&B, hotels) were happy to refund 100% of our money and they did so quickly. Everyone except TAME of course. After many phone calls, and emails, and me going through a very long process of getting the refund, then agreed to refund us 100%. They said it would take up to 20 working days. It has been over 20 working days and still not refund. I called TAME and I guess that the refund department has no phones and all they could do is email them, which of course I have been doing weekly. I get zero returns to my emails. Pathetic customer service; beware. If I do get my refund I will follow up on this post, to be completely fair.
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