I bought a Samsung Galaxy A40 a couple of weeks ago. I returned my old Samsung Galaxy J5 which I had purchased from you two years ago, for a so called £35 trade in price. I received an email last week saying that my phone has screen burn so they're only offering £5. It's nothing but a scam!!! My phone was in perfect working order when I returned it to them. I've since read a review on here from a customer a few days ago who has said that they've done exactly the same to her, saying their phone has got screen burn when it hasn't. I've sent them another email saying I'm not willing to let them have my phone for only £5 so I want it returned to me. I've since read another review on here from someone else who said that Carphone warehouse refused to return their phone saying it was now their property, so I'm not holding my breath on getting my phone back.
My new phone has since developed a fault which I have let them know about. The microphone keeps cutting out and phone calls are very crackly, can't always hear the person I'm speaking to so basically it's a not fit for purpose phone. I can't send it back or I'll then have no phone and the shops are closed due to the lockdown, so what am I supposed to do Carphone warehouse? I probably won't receive a reply on that one!
Your total attitude to your loyal customers is absolutely appalling!!! Is it any wonder that it was announced that all your stand alone shops will not be reopening after the Corona virus lockdown.
It takes years and years to build up a good reputation in business, it only takes a few ill chosen words to customers to destroy it. There is a saying in retail and it goes like this........It's very easy to lose your customers, it's very hard to get them back. So guess where I won't be going to purchase my next phone!!!
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