We had prebooked and paid for in full a king delux room through a travel agent before we left on our holiday. We arrived at theHoliday Inn Riverwalk the front desk told us we would be staying in a double room. We immediately told them that is not what we paid for and the front desk went on to lie to us by telling us it was our travel agents fault and she did not book the right room and maybe there might be a bigger room come avaible in the morning but it was going to cost us. We went to the the double room and the beds were no bigger than twins! We immediately phoned our travel agent who comfirmed we booked the king and that the front desk was lying. Jacob Newhimmeny the manager was rude our travel agent and her boss, when they were trying to get us moved to another hotel so we could get a king bed. He refused, it was not until the travel agent threaten to go to corporate did he find another room for us.But when first checked in according the front desk there was no extra rooms available. But the room we did get was a handicap room , it was only a queen bed and there was no counter space in the washroom.The room constantly smells of mildew. The food is terrible in the restaurant. Dont stay at this hotel!!!
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