I would like to publicly share a wonderful experience with a Front Desk Receptionist at this location. Wanting to use my Priority Club points and having loved this downtown location, I selected it for my stay. Priority Club representative continued to tell me there were no rooms available for me to take advantage of my points. Amy clearly and as friendly as possible assured me they would accommodate my specific needs and for the Priority Club Rep to call her directly. It took a wait, but Amy came through for me just as she has assured me. +++ Over and above customer service. Thank you Amy…Hats Off Holiday Inn…
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