did not want to stay in Langkawi for a long time so I took a flight to KL thinking I can catch my flight from KL instead of LGK. I called and the rep said they can not change it. I told they can put a note saying we will board in KL vs LGK. The rep kept me on the line for 1 hour 15 minutes and did nothing. I tried talking to the Supervisor but they never came on line.
I am very very disappointed with Singapore airlines. I had to call my travel agent and they had to cancel this trip and book a new. It cost $750 extra. Wasted money because of Singapore airlines. You guys do not think about the customer but just about yourself. Your rep just made me spend extra money for nothing. Previously airlines have placed a note in the itinerary so the attendants know in similar situations.
I am from US and have a large family and friends and will tell everyone about this experience. Pretty sure they would want to go through the same experience and expense. I had heard good things about Singapore airlines but my experience is something different. I will also be posting the above in all the travel forums too so passengers do not have spend extra money and hassle as I have. I will warn as many people as I can.
A simple cancellation of one leg of flight could have saved me money and so much hassle.
Weird part is the customer service kept me on the phone for 75 minutes. He comes on the line and says can you wait for a couple of minutes and is gone for 10. This situation wasted your company's money and mine. Who ever wrote your booking software just cost you a lot of money.
I do not know if your company will do anything about this but I will surely make sure others do not suffer as I have. Can you imagine how irritating it is to be on the phone for 75 minutes and you achieve nothing. Totally ridiculous.
airlines reviews