Like many on here I decided to stay here because priceline put me up at this hotel. It was far from downtown, but the shuttle service was nice to drop you off. The pick up was not as convienAnt. They would only meet you at 4 different areas throughout the city and I had to call severAl times to get a hold of someone.
This leads to another complaint. They should not be able to put that they have a concierge on their webpage when there is no concierge available. What they have is a front desk, and that is all.
Several times I tried speaking to the front desk and they always tried to rush me off the phone. Terrible customer service and here is he kicker:
My girlfriend and I showed up at midnight to the hotel and asked about getting something to drink. All we wanted was water. They front desk told us that they would give us two bottles that were warm. We were appreciative until we saw the hotel bill. Six dollars for two small bottles of water that were warm and given to us as if they were complimentary.
Terrible staff, terrible customer service , and the restaurant was not great. Had the chicken wings at the bar and they tasted as if the oil they had used to cook them was 5 years-old.
Skip this place!!!
hotel reviews