I have stayed at this Hotel Indigo before and was really satisfied with my experience the first time. The second time had me scratching my head. The reason's I titled my review "lacks customer service" are many. My stay started off with problems with the valet parking. I guess from my experience when you tell a guest you offer valet parking you actually have a valet that will take your vehicle. After pulling up to the hotel I could see the bellman/valet talking to someone but he paid no attention to me. I had to park my vehicle and walk inside to the front desk. The desk clerk told me I just needed to park it in the garage to the North of the hotel. This created another problem as traffic was heavy and I really couldn't "just back up" as suggested. So I had to drive around the block to come back into the parking lot. Not a major issue but the attitudes of the desk staff and bellman were not what I would expect of a hotel like this.
After parking the car I asked if I could check in. I knew I was early and didn't have a problem that there wasn't a room ready. They said they could check my luggage and it would be another hour before a room would be available. I said fine should and told them I would go to the local coffee shop and do some work. I asked if I should call them and they said they would call me. What irked me is after they said that they didn't take my number until I felt I had to force it on them. Then after I gave them my number they walked away from the desk. I had to ask them to stop and take my luggage. They honestly could have cared less if I was staying there or not.
The room was average. The TV was the old style tube television. The a/c unit didn't work and the window was broke and couldn't lock. The flooring and trim were worn and looked cheap. Not really a good value.
I never received a good feeling that this hotel wanted my business. When I would walk by the desk everyday I just sensed there was a lack of caring attitude. I hated to write this negative review as I really don't write up a review if the stay was a negative one. This time I paid too much money to be treated this way.
On a postive note the hotel location is great. You are near Old Town and also Rush/Division Streets and the walk to Michigan Avenue is very nice. If I'm asked to stay here again I can't give an answer if I will really do that.
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