We had never stayed in a Garden Inn, but have stayed in plenty of Hilton Hotels. My wife and I thought this facility lived up to Hilton standards and we were pleased with the hotel.
I noticed that the manager reads and responds to the reviews, which I think is an outstanding service for future guests. Keeping a close eye on customer reviews has to help management recognize and solve problems.
One of the only issues that we had was a warm room, but it was 107 degrees outside so it is hard to complain too much. I noticed that the AC vent and the return were both very close together which does not allow the cold air to be pulled across the room.
Consequently, the bathroom and closet area stayed reasonably cool, but the desk area by the window was very warm. Of course, the window was also next to the desk which may have caused most of the problem with the extreme heat.
The bathtub was slicker than in most hotels and hopefully the Garden Inn will give some thought to putting some type of abrasive strips in the tubs. There was some rust around the bathtub drain that, if possible to remove, should be removed. The beds are adjutable for firmness or softness, but our dial did not seem to work. However, the bed was very comfortable.
The pros of the hotel are a superior staff that was very professional and friendly. We were very grateful for a two hour early check-in. The morning clerk set me up with a complimentary razor and shaving cream which I could not believe I forgot. The front desk clerk also faxed out a document for me at no charge.
The front desk workers were always cheerful and helpful which made our stay even more enjoyable. The lobby was elegant and had a complimentary coffee bar in the morning and had fruit infused waters available at no charge in the afternoons. Despite the heat, the lobby was very well air-conditioned. There was a small pool and jacuzzi outside the lobby with a stylish waterfall.
The room had a microwave, coffeemaker, and refrigerator. The only other knock against the room was the lighting. It was hard to get enough light for reading. I do not know if more light fixtures are the answer or if higher watt bulbs are. I know that othes like the rooms with less light for various reasons, but we would have liked more.
We did not feel the full sting of $26.00 plus tax parking because our conference negotiated a $15.00 rate. The valet workers were very helpful and provided quick service.
The hotel is two blocks from Sixth Street and all the restaurants and entertainment spots you could ever hope for. Pete's Dueling Piano Bar is about a 5 minute walk from the hotel.
The TVs were still CRTs but had a flat screen on them. The room was spacious, very clean, and well appointed. The bathroom was very nice and the towels were plush. Housekeeping did a nice job.
We enjoyed the Garden Inn Hilton and felt it was a good value. I would recommend the hotel to anyone.
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