Check in was at 3pm, and we showed up at 130. A nice young man said that they would have our rooms ready by 2, so we left to find some coffee and came back. The young man was gone, and a new attendant was in his place. We asked if our rooms were available, and an awful woman said curtly, "Wow, you are REALLY early. Come back at 3." She actually dismissed us from the hotel! I insisted that the young man had already confirmed our rooms would be available, so she begrudgingly checked us in, carrying a ton of attitude through the whole transaction. The best: I found out later that she was the MANAGER! On my second night, I had trouble sleeping because the noise of a neighbor's door slamming a hundred times kept interrupting my rest. I looked out my room to see the jerk and discovered: it was a maid!!! Banging and slamming the doors every three minutes from 130 to 330 in the morning. Absolutely no consideration for the sleeping guests. On check out day, we ate in the hotel "restaurant," Flatiron. There were only 7 patrons in the entire restaurant, yet it still took 90 minutes for us to be seated, served, and charged for horrendous, hockey puck eggs and the grossest coffee I've ever encountered. Staff needs a serious lesson in customer service (except for the valets with the red shirts... they were amazing guys).
Aside from that, I'll echo what everyone else has said: small rooms, awful decor, used-dorm-room furniture, and the worst possible lobby layout. The location is fine, but not convenient enough to mitigate all the flaws. That room was worth about $75 a night, but I paid $200.
Select ANY OTHER HOTEL if you want to enjoy Boston.
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