I arrived at the Milford Plaza on a Thursday evening, with plans to check out on Monday. I checked out on Sunday, since I could not handle even 1 more day of the place!
For starters they placed me on a creepy floor, the walls were peeling, the outlets were uncovered, and i was awaken on Friday by renovation carpenters outside me door at 8am! So much for my chance to sleep in. I insisted they switch floors for me minus "the free renovation wake up call"
The second morning once I woke up, there was no hot water!!! Once I called housekeeping, they assured me that within about 2-3 hours that we would get back hot water...uggg, sure I had 2-3 hours to waste in a very depressing room.
Upon my return that evening, we decided to go grab a late night bite, only to be held hostage by the elevator not working! We were told most impolitely "why couldn't we just go down all the flights of stairs" by the operator on the phone who proceeded to hang up after her rude statement.
The last straw was realizing that my medication, which i left on the table next to the bed was missing, where the maid on duty claimed it must of been thrown out. UGGG, take me out of this dump!
Needless to say the customer service by the Manager and staff was highly unprofessional when I complained about the loss of my medicine. The manager took part in a very childish heated argument with me, when in reality he should of been doing his best to calm us down. I still have not been compensated for the loss of my medicine, nor was i provided with a discount, despite the whole horrid affair.ess in his opinion that is a good save, guess you can buy your diploma to be a hotel Manager.
Never again, will I stay there, surely the great location can be forgone for a decent place that you can feel clean and happy about.
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