The location is great. After that, this hotel is very poor quality indeed, and the worst hotel we have stayed in for a very long time, even though we were paying $400 per night. It is the sort of hotel where you imagine everybody else must be paying $50 a night! Our room was small and seedy, with badly scuffed paintwork, paint peeling off the ceiling, and permanently drawn curtains hiding the brick wall view. The bath enamel was 20% missing. We were both kept awake by the guy next door snoring like a freight train, so the walls must be pretty thin.
You get one pillow each, so after the first night, I requested housekeeping to bring another pillow each. That was at 11.00. At 18.00, I asked again, this time at reception and at 23.00 I asked for the Duty Manager at reception. After this third request, the pillows arrived. The reception staff absorb complaints, but make no apology (they seem well used to it). Each time at reception, I had to queue for about 10 minutes to speak to a receptionist.
The complementary "continental breakfast" consisted of a plain bagel and coffee. The OJ and pastries had already been consumed by the time we arrived for breakfast at 10.00 on Sunday morning, so I requested replenished supplies since the service is advertised until 11.00, but I was told there was no more coming. The Duty Manager told me that the kitchen would be sending up more food. None came. On day 2, I observed that the line to check in at 15.00 was about 50 people, which I guess would have taken over 30 minutes to check in. Avoid this hotel at all costs! You have been warned.
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