Our family arrived at 9pm and were immediately welcomed enthusiastically by the bellhop (Eddie). He showed us to the front desk where check-in was quick and easy. Eddie brought our luggage to our room and we realized the room was a bit small with a crib and all of our luggage- but that is to be expected in a downtown hotel! However, within minutes we received a phone call that the front desk had found a larger room for our family for our stay. The staff went out of their way, without being asked, to accomodate our family- that is the kind of service you won't find in other hotel chains!!
The room we stayed in was quite large and had a nice view of the inner harbor. Some parts of the room/hotel are older, but everything is clean and well kept. The A/C was weaker- maybe 73 degrees when the thermostat said 65, but nothing to complain about.
The breakfast buffet was good- they have different menu items each day- from omlette's to french toast, and seem to always have a make-your-own waffle station available. The pastries and bread were fresh.
The location of the hotel is good- I didn't see anything to be concerned about in regards to safety-there are several hotels within a block of the area so there are many tourists walking around. It is about a 5 minute walk to the inner harbor.
Overall, I'd highly recommend this hotel because of the excellent service from the hotel staff.
hotel reviews