Best overall experience I have had at any hotel with the nicest staff and satisfying accommodations all in a beautiful, historic hotel. Decorated for the holiday season it was particularly lovely. Rooms were scarce throughout New York City hotels for December when we tried to book in the month before and prices were even higher than usual everywhere; the Waldorf was very high as well. But at least if we were paying alot the quality was higher than some other hotels we have patronized in NYC in the past.
The staff including front desk, housekeeping, and concierge were great. All seemed sincere in caring about doing their best for you and all were very professional.
We stayed in a "deluxe" room which is their standard room. It had comfortable double beds (king bed rooms are also available in deluxe) and enough room to be spacious enough for 2 people. There was a tv stand/minibar/dresser unit and a desk. Only complaint is that the dresser drawers were very tiny and not very useable.
The bathroom also was spacious enough and well-lighted, with a bathtub and shower with good water flow but the shower had no on/off control of its own so you couldn't set the temperature in the tub faucet separately before you got in. A room safe was included in the price. The room was mostly quiet but too much sound comes through adjoining doors if your neighbor is in. I don't know if there are rooms without an adjoining door. The heater was not annoyingly loud and produced a smooth sound.
The room and bathroom were clean. The soap bars size were generous and smelled great! Their were 2 bathrobes in the closet for use while you were a guest. Newspaper delivery can be had for a fee but you could get a free paper in the lobby--USA Today, New York Times, and Wall Street Journal were all available. As in all NYC hotels you pay for internet connections to your room but guests can access wi-fi for free in the lobby which was a nice feature.
We travel fairly often for pleasure or business and have stayed at many types and brands of accommodations. There are no real complaints we had and that is rare! We really enjoyed our stay in the Waldorf and would choose it again for future stays and would definitely recommend it.
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