The crew was rude, they closed all the shades on a day flight from Rome to Boston - served lunch and we never saw them again. No water to be found after they all disappeared. The seats and window plastic were broken and falling apart. Sad but true the staff, except for 2 people in business class, were rude and arrogant. They charge the most for their flights and they are the worst. I would never fly them again and have canceled my return flight because I did not feel safe on such an old plane with a disappearing wait staff. Do not even mention the food - I was deplorable. The plane was dirty and broken down inside. The chairs did not move, our movie screens were broken and well, it was horrible.
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