If you want Scandinavian chic, this isn't it; If you want smart American 'Have a nice day service and smiles' , this isn't for you either. If you want reception staff who don't like being bothered by customers, untidy conciege staff who appear out of no-where at tips time , and a room which smells like an old-people's home , then you just hit gold. A classic case of senior management ignoring their staff, so why wouldn't staff ignore their customers?
Brilliant location and cheap but definitely not cheerful.
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