Bought an item for my sons birthday, and when the item arrived I decided against giving it to my son. I have sent it straight back and they are saying my reason isn't good enough and they might send it back?! I'm so confused - their website states they will issue a refund for unwanted items, but now they're saying the item is being investigated and then they'll decide whether to refund or not. How is this even legal, when it is my statutory right to have a refund?! AVOID!!!
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