Very smoky smelling lobby...
15 minute waits for the elevators...
Holier-than-thou staff oozing fake attitude...
I have been either a gold or platinum member of Starwoods for over three years. My wife and I had a one day stay at this hotel - and hated it. The location "on the lake" - still involves crossing Lakeshore Drive for access. There are other hotels (the Drake) that have a Lakeshore address with much more charm.
This place is a former Holiday Inn - you can certainly tell...
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