I flew two routes with Citilink, Jakarta to Padang and Kualanamu to Jakarta in early October and was greatly pleased with the overall experience. The aircraft were in good condition, clean and airy, the flight attendants attentive, kind and professional in their demeanor. Most importantly the product gave the impression of well practiced routine and safety not an unimportant impression for nervous fliers. We were on time on both flights. The for purchase entrees were laughably cheap and in fact more than satisfactory ie. enak sekali! As an aside, their website proved to be the easiest one to navigate of the various Indonesian airlines, permitting trouble free purchase with a US based credit card. The fares were very competitive in fact in most of the routes I comparison shopped Citilink was the cheapest. But it certainly was not the cheapest in terms of product and experience. I do not see much difference with Garuda in terms of the quality, condition and state of the aircraft. Of course Garuda does provide snacks and meals included in the price of fare. I rank Citilink slightly above par with AirAsia and certainly much better than Lion Air. The only drawback vis-a-vis competitor airlines is that the Citilink route network is substantially smaller than Garuda or Lion, flying primarily between Jawa and Sumatera. Hopefully they can add flights to destinations in the Eastern part of the archipelago to give Garuda and Lion a run for their money. Very pleased and satisfied customer!
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