I loved this institution at the Hard Rock for years. I kept my opinion to myself selfishly because I didn't want everyone to know how great this place was. But apparently that backfired, because this place has seriously gone down hill since the most recent rebuild of the restaurant space because i hadn't visited in a little over a year. The 777 special still rocks at a good value although I've gone for the upgrade 999 more often than not, but so much has gone downhill with every aspect of the place from their slow service to the total lack of attention to the customers, to the poor food, and the very prevalent wrong food sent to wrong tables or extremely incompetent servers . (I don't normally hold many servers at fault for incorrect food being served but as an example of the last 2 times I went there vegetarians were served actual sausage and gluten free people were served cartoned eggs and white toast.) I want to love this place again but maybe as it has grown the charm and good service have been lost too. Oh well I'm sure next month when visiting the Hard Rock again I will stumble in for an amazing Black and White shake and maybe try the food again.
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