Booked this place several months in advance, to stay for a week, because me, my boyfriend, and my friend, were attending an Anime Convention(A-Kon 23) several miles away. Checking in, we were told we couldn't split payments between cash and a credit card, it had to be one or the other. When we got to the room, it was really hot, we turned on the air only to discover that the A/C didn't work. It's Texas, in the middle of summer. . . you kind of need that to work.
We made the front desk aware of the situation the next morning, and they quickly assigned us another room for the rest of the week, we just had to wait until the person in the room they were moving us to checked out. Then when they finally gave us the key to the new room, the last guest items were still in the room. Oops. So we had to wait several more hours.
The service was okay, the maid assigned to our room for the week was nice, but hardly spoke English, which made communicating a bit difficult and a bit embarrassing. She knocked on the door, we yelled out, 'No, thank you' and she still came into the room.
Honestly, I thought 'No' meant the same in English as it did in Spanish.
Next would have to be the keycards. They knew we were staying a week, so our first keycard was set up to work for the week, but when they moved us to a different room, they only set it up to work for a day. So for several days, we had to go to the front desk and get our keycard reassigned to our room, so we could actually get inside. I can understand them forget the first day after the room change, but the second day? The third day? It was getting really old really quick.
Now, about the location. . . where it's set up, you can't get to it immediately, you have to drive AWAY from the hotel, since it's down a one way street, you can't go down, even though it's right there next to you. You have to go ALL the way around, pass it, and then come back down to actually get into the entrance. But Denny's and McDonald's are within walking distance. So that was nice.
And speaking of food, their Continental breakfast. . . their sign clearly stated it was from 6am to 11am or something like that. I went at 9am, there was no breakfast. We were quite disappointed and ended up going to Denny's again.
Overall, the price was nice for a week's stay, but with all the little incidents, if I had to stay in this area again, I would choose to stay somewhere else.
hotel reviews