This was our first time staying at the Intercontinental Barclay and it was nothing short of Amazing. We arrived at nearly 1:30 a.m. due to flight delays; however, we contacted the front desk while awaiting transportation to our hotel, and the front desk assured us that they were ready for us and not to worry. On our first "official day" in NY, we decided to stop by the concierge office (located in the front lobby) for a few suggestions of what to do while on our week long trip to NY with hesitation because our past experience with a number of concierge was not pleasant, and we figured that they mostly catered to their business clientele. Dominic Alfonzetti, Chief Concierge, definitely put that hesitation and belief to rest immediately! We literally had no clue of what to do for the week with the exception of going to the Wicked broadway show which was absolutely breathtaking! Our experience with Dominic was wonderful. He was not only professional, courteous, light-hearted and EXTREMELY instrumental in our fabulous NY experience, but he certainly went above and beyond the call of duty. He provided us with such great insight into what broadway shows to contemplate attending, what "local" restaurants were a hit with an idea of pricing as well, and what were some of the best tours out there. We continued to visit him throughout the week with simple questions as to how to get to Yankees Stadium, what subway to take to Soho, etc.. He was always so pleasant and was always willing to answer the most minute of questions with grace. We purchased our GreyLine Bus Tours 3-day trip through Dominic when on the 2nd day (my birthday mind you), we were at the South Street Seaport. As we were preparing for our next destination, we could not find our GreyLine Bus Tour receipt, and in a panic, we contacted Dominic. We did ride a taxi back to the hotel ($18 from the Seaport); however, the following day, my husband and I decided to walk to Rockefeller Plaza, and while out there, we received a phone call from Dominic indicating that he would walk over to the Plaza for he had obtained replacement GreyLine Bus tour vouchers for us. WOW!!!! Talk about going beyond the call of duty! Dominic definitely won our hearts over and literally helped make our NY experience simply phenomenal. The Intercontinental NY Barclay couldn't ask for a better representative of their hotel establishment, and we were simply blessed to have had him as our "tour guide" and concierge. Thank you so much Dominic! With Love, Kristy & Brice
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