We have stayed at the Renaissance for years, several times a year, and have always loved it, but this time was a true disappointment. The renovations to the lobbies and the work on the elevators were very inconvenient. It meant lining up for the elevator every time you had to use it to go in or out or up to the rooms. Only one elevator up to the rooms was working for most of the visit. There was lots of noise and ducking under ladders and scaffolding. One night all of the elevators were out of order at just the time everyone was leaving for the theatre. Having to walk down all those flights then wind our way through dank hallways to an outside exit was very unpleasant.
The old staffers who were there were still helpful and friendly but the hotel had many new staff and they were not helpful nor were they friendly. The reno to the restaurant is disappointing. Tables are crammed in close together and the tiered seating is gone so the view isn't as good. We had to wait 20 minutes one morning to get in for breakfast and when they finally took us in, several tables were empty! No idea why we had to wait. Even the housekeeping wasn't as good as usual. Turn down service came at around 4 in the afternoon, way too early. Room service trays from the previous night were still there when we left our rooms mid-morning.
Just a very disappointing stay, and to top it all off, the price for the rooms was higher, by far, than it ever was before!
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