I am writing to express my utter disappointment with the service provided at Tamarind Springs. My company booked the venue for an international company dinner on the 18th of June 2019. We had guests flying in from many countries such as Denmark, Argentina, Brazil, Russia, Indonesia, Philippines, Germany, Greece, Korea, and many others. We had chosen Tamarind Springs, which prides itself in its exclusivity and top-notch dining, in hopes of giving our guests a glimpse of Malaysia’s wonderful hospitality and food. Unfortunately, the outcome was anything but a success. I acknowledge that we made a last minute change to the number of guests, but the staff were completely uncooperative and unaccommodating – they refused to make the slightest changes to the table arrangements. When I asked for a few sets of cutleries to be cleared to make more space for the guests who were still at the table, the assistant manager refused, claiming that they “would not do rearrangements and resetting of tables” because it was not what they were told to do. Even when we offered to pay extra for any additional costs incurred to accommodate our arrangements, he still rudely refused. This is completely unacceptable for a restaurant that welcomes group bookings/special events/private functions. It is customary for a restaurant to have a certain degree of flexibility and versatility to adapt to a change of circumstance. Moreover, when we requested the bottles of wine to be placed on the table so our guests would have easier access, the restaurant was adamant on refusing our request for no good reason (or at least even if they had a good reason, they chose to keep it from us). Nonetheless, the main emphasis of this complaint is the attitude of the staff, especially the assistant manager. For the most part they were nonchalant and almost hostile when serving us. It was very embarrassing give the impression to our international guests that this was what Malaysia had to offer. Additionally, I want to comment that quality of food served that night was subpar, nothing like what would be expected from the “never compromising on quality” image promoted on your website. This, aggravated by the immensely poor service, is why I would not be recommending Tamarind Springs to anyone, especially for the purpose of hosting group functions.
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