My wife and my 6 month old son stayed here for a mini city getaway for one night. First the goods. The rooms are relatively clean and check in was quick and welcoming. The crib for my son was already prepared in the room and I asked for a restaurant recommendation and a lot of good choices were given right away. There were 6 elevators so wait time wasn't that long to go up to your room.
Now the bads. I called them twice before checking in. First, I called to ask a question about parking. I got a lady who seemed visibly unhappy to talk to me and transferred me to the parking guys in the middle of my sentence. The parking guy was extremely rude and hung up on me when he thought he had answered my question. Second time I called was the night before to confirm my reservation. The lady I spoke to talked to me as if I was a nuisance and she had better things to do. Extremely disappointing for Hyatt standard both times.
I wanted to self park so when I went into the garage the parking guy (I realized it was the same guy I talk to on the phone - very distinct accent) he pointed at the "full" sign and started yelling at me and said, "it's full china man!" I'm Asian so I was extremely offended but I had to go since there were cars behind me trying to get in. I had to valet park and later I had to go get toys for my son and realized something. I realized that they block off literally 4 floors of parking garage for valet and only one for self park and force most people to do valet (since valet costs more). I went down to my car and literally walked past 3 floors of empty garage space all for valet. Do yourself a favor and park at a nearby garage. It's cheaper.
There was also construction going on until probably 9pm. My son had hard time falling asleep due to the pounding sound of construction and they started back up again probably around 6am. The previous reviewers are right. Get yourself either a room high up or ask for an "atrium facing room."
I'm a Platinum Hyatt Goldpass member and stayed at dozens of Hyatts in the past and this one was the most disappointing, I must say. To "normal" standards, it's a decent hotel, but definitely not worth the usual Hyatt price. Location and everything else is good, but it's mainly the people/service that is not Hyatt standard. I would rather pay more to go to a more upscale hotel in the city or save my money and just stay at a cheaper hotel since the service is probably the same.
We're a pretty easy going family so all in all it was a good getaway, but I probably would not recommend and come back to this Hyatt again. If you want to see what a Hyatt service looks like, definitely check out the one in Chesapeake (Cambridge, MD).
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