Living in the suburbs of NY I chose the Gansevoort for a girl's reunion weekend. Friends flew in from around the country for this very special and rare gathering and I wanted a fabulous hotel. Our stay was a complete disappointment from check-in until the very end. While mgmt. did make efforts to make up for the miserable experience (sent champagne to room and took money off of our bill) that did not change the fact that the service was completely sub-par. Some examples of the issues we experienced:
-tried to check us into the "smoking floor" and then took 2 hours to get us into another room when I insisted we have non-smoking
-had to call multiple times for ice delivery to room (never came on first call)
-had to call multiple times for engineer to investigate AC (the room was 78 degrees at its coolest- granted hottest wkd in history of NYC)- engineer said he would bring fan and never did
-they were out of towels for upstairs pool. Not a huge miss because while we waited for towels I read online that their pool is rated one of the filthiest in Manhattan.
-door man literally shoved me out of the door way when coming in that night, very rude
It almost seemed as if their brand is centered around their trendy reputation vs hotel service....perhaps senior management should read "The Ritz Carleton Way"!!! I would never recommend this hotel nor spend a dime in any of their restaurants or clubs again. I was completely embarrassed to have chosen such a horrible venue and in the future will do much more research ahead of time.
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