Was attending a convention at Jacob Javits Convention Center and booked the Hilton expecting a superior stay. Was disappointed.
First room was across the hallway from the elevator shafts. I shut the door to my room and heard "whooo, whooo" through the ceiling tiles as the elevators went up and down. Returned to the front desk, got no apologies, and was given another room at the end of the hall on another floor where quiet was promised.
Up 42 floors, down a VERY long hallway, opened the door, and found the room to be already occupied. Not only embarassing, but maybe even dangerous.
Down the elevator again to the front desk. Got another room, this time with a feeble apology and an offer of free breakfast. Was too tired at this point to even care. Got my third room that was mediocre at best. Fell asleep immediately, went down the next morning to check out. The front desk clerk was indifferent and never thanked me for staying, no "have a nice day;" actually no conversation at all.
Would not stay here again. Hilton New York really needs to work on their customer service skills. Did I mention that a glass of third-rate Chardonnay at the bar was $14.00?
hotel reviews