I am a Diamond Hilton member, and after multiple stays in the NY area, this is the WORST. First, no where on the website is it disclosed that the windows on one side of the hotel don't open. Every time I stayed here before they did. There is some type of renovation going on, so they literally screwed the windows shut on half the side of the hotel (ASK when you reserve so you know which side if that is important to you). I called the front desk as soon as I got to my room, and some guy named Charles was a total [---], told him I was Diamond, and asked to change to the other side of the hotel, he said the hotel was booked solid. Now I know not too many people really care about an opening window, so I told him (since it was about 9 pm) just put me on the other side since I had not used the toilet, bed, etc. He said no way. Well I was tired from a long trip so I decided to just make the best of it. This hotel advertises itself at the BIGGEST in New York, yet when I went downstairs for a cocktail (Sunday Night), the Bridges Bar was closed for the day, and the other one shut down at midnight. This is a complete joke. If this is supposed to be a prime hotel in a prime area, what is management thinking that in the Big Apple that you can't get outside your room past 12:00 am for a drink or food, except for room service.
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