Gulf Air refused me entry into my flight because their system did not update to show that I had bought extra luggage. The time taken to show that I had in fact booked it caused the delay and the lateness. The price paid for the extra luggage for myself and my mother did not carry over onto the next flight. I spoke to a Gulf Air agent, who told me that they will rectify the situation if I paid a £14 fee for my mother and £150 for myself. I reluctantly agreed do this. I then receive a call from Gulf Air who said that because my mother had initially booked her flight with an agency (lastminute.com), the fees would need to be increased to £314. I reluctantly agreed as I was in a desperate position. I then received an email that informs me that changing my ticket to the night time one was now £300, and not the £150 mentioned; this was despite the fact that I had booked with Gulf Air directly; which contradicts what they had said earlier about the agency. I then call them to ask about this new pricing; an agent answers me very patronisingly and essentially asks "are you going to pay or not?". So in total; I coughed out an additional £968 because I was delayed by their slow system in the first place (£314 for my mum, £300 for me, and combined loss of £354 of baggage). Seems like they can talk how they like with customers with no accountability. Their prices are good, but there's a reason for it.
airlines reviews