To be fair, we stayed here during the "Christmas blizzard" and I am hoping that is what negatively affected pretty much all service in the hotel. The restaurant was closed for breakfast and lunch on the 27th. Our room was not made up until nearly 5pm on that same day and then, not all that well. The one and only time that the door was opened for me was when we first arrived with our luggage (as the snow was just begining). The staff at the check in was friendly, but not terribly helpful.
Our room was quite cozy and had a somewhat nice view. It was not very quiet and at night I could clearly hear the occupants of the adjacent rooms. The bathroom was quite small and was done all in marble. One thing I disliked was that the shower had only an overhead "rainfall" head. As a woman, I do not wish to get my hair and face wet each time I shower, especially when just "freshening up" prior to going out in the evening. There was a hand held spray available, but it could only be mounted at just above waist height, not very helpful if you are somewhat tall.
Wifi and anything in the mini bar area incurred an additional and rather steep upcharge. The room prices were less than some of the other hotels, but seemed to not be much of an advantage with all the upcharges and lackluster service.
I doubt that I would stay here again.
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