This hotel had something for everyone - that you didn't want.
We arrived at the hotel at 1:30pm - room wasn't ready, they asked if we could come back an hour later. That's on the bubble in terms of arrival time so I gave them a pass. However, came back, and while checking in gave them our Hilton Honours card and the front desk informed us that because we booked online through Expedia we couldn't use the card to get points or credit. Hotel policy. We have stayed at many a Hilton and never experienced that particular policy so that went over poorly. In the end we had to call the Hilton office to get the credit posted on our account.
The room was nothing special. Decor was old and tired. If you ever have read any of my earlier reviews you will know that I am more than willing to make the trade off between price and decor but this hotel was leaning more towards just being old and tired than WOW! I'm getting a great deal because it's old and tired. Beds were firm, pillows were soft. Bathroom was smallish, with okay water pressure.
***LIGHT SLEEPER ALERT*** It's gotta be said that if you are somewhat of a light sleeper this hotel is not for you. The doors are weighted so heavy that they just don't close they SLAM!!!! For me, I never got used to that sound and we stayed for four nights. I could live with the traffic sounds, sirens, etc. but the slamming of the doors, not so much.
They offer WiFi but I found the service to have an inconsistent connection and s l o w.
Hahahahahaha, sorry, I was just thinking about the "fitness" room. Lower your expectations and then after that, lower them again. Small room with a couple of pieces of equipment jammed into it. What's the point.
They do offer a breakfast buffet but based on the 3 different days we tired to use it - we didn't get near it. I have read a couple of reviews where people have said it was busy but based on my experience they totally undersold how packed it was. I have never seen a breakfast buffet that busy before and I have stayed at a few hotels, okay, a lot of hotels. Small space, too many people = had to buy breakfast elsewhere.
As many others have stated before me, the location of the hotel is excellent. Close to Port Authority, subway, Times Square, Broadway, etc.
If you are choosing this hotel based on the value of room, WiFi, breakfast, and location you will be disappointed. I think you can do better as the wifi is not that good, you can't get near the breakfast, room was just okay with very noisy doors. If you are considering it only based on location then I would recommend you check other hotels in the area, as there are lots of others.
Safe travels.
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