Our stay at the Intercontinental was passable. The front desk check in was not overly friendly- pretentious, poor customer service skills. The room was large; beg was comfortable; the bathroom small, dirty, and outdated with peeling wallpaper . Had read other reviews that there was no coffeepot in the room and was irritated the whole stay that I had to get dressed and go downstairs to get coffee. As we were leaving and I was packing my suitcase, I found the"coffee service". It is hidden on the inside of the side of the entertainment armoire.
We were surprised on the 2nd to last day of our stay to come back to our hotel after a long day of sightseeing to find the entrance blocked. The security people were very rude when we asked what was going on. We had to go through metal detectors, show our room key which was the wrong color so therefore we had to stand in line at the front desk where there was only one person working to get the black room key. Evidently there were 4 heads of state staying here for the general assembly of the UN. We understand having heightened security and were thankful for it. However, someone at check in could have informed us that we would have to jump through hoops in order to gain access to our hotel. What a pain.
Would I stay here again? Perhaps, but probably not. With so many choices of hotels in NYC, I would choose somewhere else.
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