This was my second trip to Chicago for a "girls getaway", but my first time at this hotel. The location was good, as it is more centrally located to common attractions, and only a very short walk to the bus stop. However, I was disappointed that there was a $25 restocking fee for the refrigerator that was in the room, and a $20 fee if we wanted a refrigerator brought to the room to use. There was also a fee for the internet. For the price that we paid for the room, I would have thought these items would be included. The bathroom was tiny, and the sink/mirror was located inside the bathroom, meaning only one person could get ready at a time. The first day we were there we had an issue with our air conditioning. It ran all day and night, but wasn't blowing out cold air. Finally after turning it off and on, it began to blow out cold, but then stayed ice cold even after turning the thermostat up. (We were going to report it, but once it started blowing out cold air we were happy, so we didn't feel it was anything to complain about.) The fan on the AC was noisy, but it blocked out city noises. The hotel is next to a busy hospital, and there were constant sirens, but we were on the 33rd floor, so noise was not really an issue for us, but probably is on the lower floors. We did not eat in either restaurant because the prices were quite high. We noticed the price of the breakfast buffet was $17.95 per person, and I cannot imagine eating enough food to make it worth that price. On the plus side, the beds and pillows were extremely comfortable, and the best part of our stay. The staff was wonderful and very friendly and helpful. Overall, it was a nice clean hotel, but nothing fancy. The location was good for shopping, (but not much of a view), and I assume that is what we were paying for, as there were no amenities included. The less expensive (and just as nice) hotel that I stayed in last year included a refrigerator and free internet and we were directly across from Grant Park, so I would probably choose that location next time instead of this one.
hotel reviews