Jakarta to Penang. I made a booking through the website and paid. However, the confirmation email I received says my status is "on hold", they never sent me another email with further updates till the day I flew. On my flight date, I arrived at the airport and the TV where they display the check-in counters says Citilink counter 33-48, I queued and waited for my turn then the staff took 1 minute to check my details and issue my boarding pass, however, she soon realized her mistake and tore my boarding pass. She told me to walk to the international counters at gate 80-90. I noticed that I was on seat 18F. I got there and noticed there were 3 queues, 2 for Penang 9.55 am, 1 for KL. All 3 queues were not that long, and it took me 50 minutes to check in because the staff serving my counter took a long time to check in a family of 10. I get that it is a big group, but 50 minutes? Both the Penang queues weren’t moving. My flight was at 9.55 am, and at 9.05 am I was still queuing behind the same family. Eventually, at 9.10 am Penang passengers started jumping queues because it was so slow. They didn’t have an automatic ticket kiosk to check in passengers without bags. By the time she was done, I had to run to my gate. There was still a line to pass through immigration. I was on seat 30F because I was one of the last to check in again. The flight was similar to other A320 flights around the region.
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