Very bad live chat experience! I can direct go to the destination without any toll and more faster but THE DRIVER follow the Waze and use the toll. AFTER THAT, I WANT TO CHAT WITH THE LIVE AGENT AND SHE ALWAYS REPEATING THE SAME REPLY!!!! I DON'T AGREE WITH THE FARE AND ALWAYS REPEATING THE DRIVER IS FOLLOW THE ROUTE THAT SUGGESTED BY GRAB!!! SO WHAT? DID I SAY I WANT TO USE WAZE??? I'M USING GRAB FOR ALMOST 2-3 YEARS AND ALWAYS USE IT!!! NOW THE GRAB IS BECOME MORE TRASH AND NOOB!!!
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