If I had paid the rack rate instead of the sweet deal from hotwire, I probably would be disappointed in my stay at the Omni. But when I factor in the very good rate, plus the free wi-fi and complimentary room service beverages the Omni is a good value.
The location is close to all the shopping and businesses along Michigan Avenue. It is far enough down on Michigan that if you need to go into the Loop it is a quick taxi ride.
From the valet to bell hops, I was impressed with the staff. But the front desk seems a little immature. After my first night of a 4 night stay I complained about the bed. It was so uncomfortable that I could barely move. When I called down to the front desk it was as if they had no idea how to handle the situation. Eventually I was transferred to another room but there was no acknowledgement of apologies for the awful discomfort I experienced on my first night there.
In addition to the free wifi, another perk is complimentary beverage service delivered in the morning. Both of these were very important to me. But I was mildly disappointed with the inconsistency of the room service. There were two of us and one morning we only got one pot of hot water for the tea instead of two. Another morning we did not get cream as requested. But this is minor in the scheme of things and considering that it was complimentary, I would never complain about it.
The rooms are spacious but very dated. There are few outlets around. The decor is old and warn and not very comfortable. The lighting is poor and the rooms are dim.
In my first room I had a view of the city facing west. The second room butted up against a building and there was a view of the mechanical in the other building. A depressing view.
Hotwire had the Omni listed as a four & half star hotel. I think that a four is more appropriate. If the decor were updated it would be even better.
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