I booked a flight with Vietnam Airlines before the covid crisis. As so many flights, it got cancelled, not their fault at all. They offered me a rebooking, which I had to pay an additional fee for. Now they cancelled my second flight, too, and told me that I won't get any refund, not even a voucher. This is unacceptable, they keep my money, make me pay a fee for a flight change and now keep that too.
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