Marrakech to London. I was denied boarding (despite being at the checking counter with my family well before checkin closing) because of overbooking on the flight to Gatwick at Marrakech Airport on 23/2/2020. The Swissport staff were rude and extremely unhelpful and just informed that there are only 3 spaces on the flight for the 4 of us- we were made to run around without any solution provided. The gentleman at the ticketing counter asked us to talk to the supervisor - who we had to find by asking around 5 other agents - The supervisor offered to rebook us on a flight 3 days later, without any accommodation or compensation (for something that was clearly Air Arabia issue - overbooking) which was not acceptable to us. Finally I bought myself a ticket on another airline and came home while my family members went in the scheduled flight. No replies from customer care email for 8 days now. The checkin agents on the ground were extremely rude and focussed on shifting the blame on the passengers rather than finding a solution. Air Arabia business model seems to hinge on overbooking and leaving passengers without any recourse - their business model seems to be lying and cheating. I would give negative overall rating if I could.
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