London - Tivat in September 2009. Check in desk opened only 45 minutes before the flight - tickets stated that we had to be there 2 hours in advance. Business class seats comfortable but food served same as Economy Class : dry small roll with the tiniest piece of cheese and ham imaginable low quality orange juice served with it and a small pack of some kind of chocolate biscuit! The crew ate (quite loudly!) behind the small front curtain immediately before they started serving the meal to the passengers. During boarding we noticed that a young family was seated in business class - because it was not fully booked and they knew one of the FAs who upgraded them immediately. Co-pilot also sat in the first row and slept there stretching himself over three empty seats! We were truly stunned. Flight from Tivat was delayed for about 2 hours without any explanation. The security officer at the passport and luggage control was reading local newspaper - one could carry anything through - luckily no incidents. On the way back from Tivat same dreary food was offered which many refused. Early in the flight supply of water in the lavatory (the only one!) was lost completely and when asked about it one of the female crew shrugged without explanation. As a result everyone using the lavatory could not wash their hands. We were very disappointed with the whole experience on this return trip and would not recommend the airline unless there was an enormous emergency!
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