This is by far the worst airline ever. I have had my ticket changed by phone due to weather issues from a midnight flight to a 5:40 pm flight, and they confirmed it to me by phone, and by the time I was at the airport they told me that my ticket has been canceled, and that I need to buy new tickets for my family and I to go back to Dubai. They refused to cooperate with me, the call center would say that they have raised it to a department and the ticketing office would say it’s not our problem and asked me to deal with call center. They kept fooling around until the flight was about to close and I was forced to by new tickets to go back home at a ridiculous high price. And now they are refusing to refund my previous return ticket. I will never book this airline or recommend anyone to book it, and if The Kingdom expects to bring in more tourists through this airline and with this customer service, then good luck. And if I could rate this airline a zero rather than 1 star I would do so!
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