Terrible!!! Just terrible. Having used them for two homes now, I can honestly say that I will avoid them like the plague forever more. The thing they're worst at is account closure administration, and they're pretty bad with admin relating to a change of account holder too. One advisor tells you one thing, then when that thing doesn't happen as they assured you, another advisor gives you a completely different story of what is supposed to happen. They're just really bad at their job and it's not the advisors that are at fault, it's probably the company itself not providing adequate training, or just not providing a good enough service all round. You end up having to chase and chase them, which begins to feel that you're doing their job for them (which you might as well, to get anything actually done!). The automated phone system needs a complete overhaul. Well, the whole company does! Just the worst experience I've ever had with a broadband provider. It's that bad that I've actually actively warned people against using Talk Talk.
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