Following our tumble dryer breaking down we called team know how to arrange repair. Told we would have to wait a week for somebody to come, which is difficult when you have kids and need clean clothes. Received text yesterday saying somebody would be with us Wed between 1pm-5pm.
Gets to 5pm no engineer, no contact to explain what was going on. After phoning the help line, being passed round 3 different departments and then being cut off, I called back.
I was then told somebody was still coming and they were running late. Then I got a call from somebody after 6:30pm, asking if the engineer had called to which I replied no.
I was then told that the engineers van had broken down, he had got another van which had also proceeded to break down and we would have to wait another week. Really! They would probably get a better response if they were honest with people.
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