The hotel is in a great location and is less hurried than the east side and mid-town and is very close to the subway, Central Park, The Dakota's and museums. Great restaurants with larger portions at better prices than the east side and mid-town too. If only the rooms were as nice as the lobby. Everything was outdated, wallpaper peeling off the walls, old and worn carpet and a moldy bathroom. Everything seemed like it needed cleaning. Some staff members were very pleasant while others were not that nice. Concierge's seemed to be bothered by our questions and on a couple of occasions gave us wrong information on restaurant locations. Customer service needs a lot of improvement here and it starts from the top. Some staff got it, especially in housekeeping who were very nice and attentive. Our problems were mainly in the lobby. We would give this place one more try but if customer service and cleanliness weren't improved, then it would definitely be the last stay here.
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