Bought a fridge freezer online from Hughes to be delivered on a specific day. Was given a time slot of 1730 to 1930. At 1731 on day of delivery the tracking updated to say “delivery unsuccessful”. Contacted delivery company to ask why and apparently route was cancelled as driver had reached maximum legal driving time. Why was my delivery scheduled for after this time?! Earliest date to rebook was 5 days later! Contacted Hughes as well and they gave excuses of “delivery date is an estimate” and “daylight hours are short”?!? Why schedule deliveries when they know they won’t meet them?! And also schedule them for when it’s too dark for them to work?! Also in the winter they must only be delivering between 10am and 3pm while it’s light enough if that is the case?! Won’t be ordering again.
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