Pro's
- lovely hotel and in a great location for the Magnificent Mile and the Navy Pier
- fabulous views of Lake Michigan from the bedroom window
- huge king size bed which was very comfortable
- robes for use during your stay
- lovely Swiss toiletries
- fantastic bathroom with separate shower cubicle
Con's
- extremely inefficient check-in process, only 2 people to check you in whilst the 3 concierge desks were fully staffed but not allowed to help......
- extremely expensive e.g. $55 per night for parking, $50 if you wanted a fridge in your room......
- you had to pay for wi-fi access and to me, in this day and age, that is outrageous. We stayed in a cheap motel in Tullahoma and got free wi-fi so there is no excuse for these big hotels to charge for it.
We got a bargain rate through Bookit.com and if this were available again I would go stay here on another vist.
hotel reviews