This hotel is in a fantastic location for sightseeing in Chicago - easy walking distance to many attractions and several subway stops. Our room was updated and very spacious. We lucked out with a corner room on the 16th floor overlooking the river. Needless to say, the view was wonderful. The housekeeping staff were some of the friendliest and most helpful people I've encountered. And best of all, we got a fantastic rate.
Thankfully the good things were remarkably good, because the two negatives were very frustrating. First, I'm sad to say that the elevator issues that were previously noted in reviews and then noted as gone are back. They were down to one elevator and it's slow as molasses. It was so slow, the helpful cleaning staff would offer to take me up/down in their service elevator instead.
The worst for us was the front desk staff. We specifically reserved a room with 2 queen beds since we were 3 girlfriends traveling together. Not only did they not honor our booking as more than a request, but they didn't even acknowledge it - and I had a printout with it. They then offered our room type to the next two sets of guests who were checking in adjacent to us and tried to say that they weren't getting what we could hear them getting...like we couldn't see/hear the other representatives talking to the other guests?!? They made themselves look foolish and shady. Finally, after a bunch of clicking and conversing with 2 managers reviewing things, they miraculously found us the room type we should have had all along. They then proceeded to be snarky with the way they wished us a pleasant stay.
Due to the mishap with the room reservation, I probably won't stay here again. But if you want a deal, this is a good value hotel. Then again, there are a lot of good deals at Chicago hotels these days so it's probably best not to chance issues with your reservations either.
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