Along with the Chicago Sofitel, the Los Angeles location is a good enough, reliable property. The service is consistently professional, the rooms were adequate, and the gym is phenomenal (one of the best I've seen at any hotel).
But the hotel is letting down it's guard, and there were several notable problems:
1. The restaurant was painfully slow, and the product which I remember being exceptional, has fallen dramatically (think dried out sausage, and practically cold has browns.. and 20 minute waits for coffee in rush periods). Our server was delightfully and painfully apologetic, but even with a huge staff, this restaurant does not seem to be well managed. (And what's with the broken sign on the front of the building? A 5 star hotel usually fixes such visible items quickly!)
2. Crappy internet. Like all Sofitels, you need to pay for the fast internet, and expect slowwww internet if you want it "free". However, even when I paid for the fast internet, it was intermittent, unreliable, and problematic.
3. Priceline. Since Sofitel is one of the few higher end hotels in the area that accepts Priceline, you can see it in the caliber of guests as well as the front desk's service of said guests. You will always diminish your brand when you give it away to some people inexpensively.
4. The swimming pool is *awful*. Tiny, weirdly shaped, and constantly packed - you practically can't assume that you'll be able to use the pool to any level of satisfaction. Especially compared to other properties such as the Roosevelt, the pool here is very disappointing.
Admittedly, as a Priceline guest (I know, I know), I got what I paid for here, as the rate was cheaper than comparable properties. But paying the price I would have to pay on the Internet, I wouldn't choose to stay here again. There are a lot better options nearby.
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