It was a nightmare from the check-in, when the hotel told us they wouldnt honour our pre-booked corner suite. To the room that they finally found for us, with an animal (sounded like a rat) scratching in the walls, probably due to the detritus of food left in the corridor for more than 12 hours . No hot water in the shower but plenty of cold water flooding the bathroom from the blocked toilet. Finally moving into our suite with corner room, nothing like the photos, much smaller and in the bathroom no room even for a sink. The bathroom was not even basic, the bath had been badly varnished and the varnish was peeling and pocked. After yet another complaint re the hot water they told me that it takes a while for the hot water to reach the 31st floor (suppose on the higher floors clients are provided with ice picks to break the ice). Engineers came to see if they could fix the faucet but after an hour of messing about there was still no hot water only in the sink. Room cleaning service never happened unless I called up and made yet another complaint.
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