I am a wife and mom of a four yr old daughter who travel a ton. I booked the room thru an unpublished website for a three star rating hotel that was among holiday inns, drury inn, and the like. Never knew that three star rating meant outdoor motel with broken roofs and creatures in the room because pets are allowed.
When my family arrived at 1:30 pm, the Front desk clerk said she only had one room available at the time: check in is at 3. We opened the door to a musty smell, unleveled beds, and just felt like the minute you stepped out of the room, you needed to shower. We initially asked if we could cancel the room because our unpublished rate website would allow it if the hotel manager did. But to ourdisappointment, we HAD to stay there the first night. So we asked for a room near the inside of the hotel because it is very, very, very noisy. When we walked in the 2nd room, my husband goes to check out the bathroom and finds a massive cockroach crawling around. We killed it, took pictures and called the gm of the hotel. He apologized and brought us cokes? Said to give them "the hotel" a chance; it was just taken under "new management". We felt bad and slept for the night. I tossed and turned all night because of the overall gross feeling.
Morning came and my husband was waking up my daughter. He pulled back her blanket and found a TICK crawling around. I was so absolutely furious. My husband killed it to show them on checkout. My daughter was horrified and kept just saying she wanted to leave that place. So my husband take a look in our bed and finds another one. This time, he captured it in their shampoo bottles to show management. That's when we learned they accept pets.
We immediately left and upon checkout we asked for a refund because we didn't want to stay there to begin with but because they were unwilling to cancel our reservation; now my daughter was sleeping with ticks. What the heck! The GM refused to do anything about it. We left our evidence but have tons of pictures and video. I don't think that even people looking for just a bed and hot water deserve a night like this. No one deserves to be treated like this or stay in a place like this. If I could give it negative stars....I WOULD. Please dont stay at this hotel, understand what stays with you....including the management.
Help me bring down this star rating to what it deserves.....zero.
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