Absolutely awful experience since we were automatically switched last year. Every month since June 2022 without fail we have had to dispute our bill as they have changed our direct debit to hundreds, sometimes thousands above what it should be and this month is no different. Several complaints and involvement from the Ombudsman, and a smart meter installation later and they STILL cannot manage to get it right.
We have consistently used approximately £150-£170/month of energy yet Shell have now told us they want £650/month off us?
Avoid at all costs...it's not worth the headache.
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