This airline is an absolute shame in every way. To flee at all costs. Tickets ordered in 2019 for a flight in 2020. Tickets canceled due to COVID but refusal of reimbursement by the company which sends (without any explanation and without my agreement) vouchers directly following the cancellation emails. A year later, at my request, these vouchers (which are only valid for 1 year) are extended a second time because the company refuses reimbursement (although promised at the end of the validity date) on the pretext that they are in a statute of protection of the firms in bankruptcy and that to obtain a refunding I would have to introduce a procedure near a Czech court! Anyway it's too late because I'm out of time. All this happens via email and with incredible response times (when they dare answer because you have to systematically relaunch them). You don't have to be in a hurry with them. We are now at the end of validity of these second vouchers and I realize that Brussels is no longer even offered as a possible airport (nor any other in Belgium). I contact them directly by phone (in English, which they don't speak very well by the way) and they explain to me that the vouchers will expire in Oct 2022, that I just have to board at another airport that they serve, that they will not reimburse the vouchers and that they will not extend them either. Despite my request, my contact explains to me that no one else within the company can't give me more info. In summary, I'm being had and that's how it is. Two words come to mind: thieves and scampers!
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