I had a comfortable and pleasant stay, but for the ridiculous price I paid (over $500 per night!!) I expected much better service. On my second day, I got back to the hotel to find my swipe card no longer opened my room door. I had to wait several minutes before a security guy arrived to let me in. I asked if a new card could be brought to my room, but ten minutes later reception phoned me to say I had to go down to reception with id in order to be issued with a new card! The tea/coffee in the room was very poor: no choice (one type of tea, one type of coffee), no decaff, no cookies... This may sound pedantic, but for this price I did not expect to have to go down to the lobby and queue up at Starbucks just to get a decent coffee. And when I checked out my bill was wrong and the receptionist seemed surprised that I wanted to check it and have it corrected. Oh, and you don't even get free internet for that room price; they charge an extra $13.99 per day!
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