Was a loyal customer for four years then had problems with slow internet and after them sending out new routers still no improvement. So in June I switched to BT who was a lot better. The only thing is talk talk still have me as a live customer? Even after sending my equipment back to them and having a sorry you’re leaving email. I have wasted hours of time on the phone trying to sort this but still now have no luck. Although they manage to send me letters asking me to pay or my service could be paused? Absolutely ridiculous. Was on the phone 3 hours and after speaking to seven different people and departments I was advised there isn’t much they can do and to wait for a manger to call me and go from there. Never had a call from a manager so I find myself again on hold for over an hour to then be told there is no cancel or complaint on my account? This has been and still is very stressful, frustrating and upsetting. I don’t know where to turn or what to do.
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