I was booked to stay at the Hamilton Crowne Plaza through my company. Needing to be near the Convention Center, my whole department stayed at the HCP. From the very beginning, service was awful. The front desk staff were rude and they were adamant about obtaning our credit card for hotel fees, even though we insisted that everything was to be charged to our company's master account. Upon discovering we had adjoining (TINY) rooms, we requested new rooms. We returned to the front desk, and insisted on having larger rooms that were not joined. At first they insisted all rooms were the same size, but we quickly clarified we had just walked passed a more spacious room. The management told us to return in a few hours, and they would try to accomodate us with new rooms.
After checking in for the 2nd time, we arrived to our new rooms-- and the awful stench that came along with them. The smell was horrid; we could not tell if there was some type of sewage problem, but the rooms smelled like rotten eggs. The hotel is older, so we chalked it up to old pipes (even though the hotel boasts a recent renovation-- must have been purely cosmetic).
Overall, the service at the hotel is poor. The front desk staff is rude and unfriendly. The location is good if you want to stay downtown-- Metro accessible and near dozens of great restaurants and nightlife. Several co-workers complained of not being able to sleep due to noisy pedestrians. However, if you want a good night's sleep and the ability to breathe fresh air, the Hamilton Crowne Plaza is not for you.
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