I bought a brand new Samsung Television from Curry's at West Quay Southampton at the beginning of November and 2 months later there's a hardware failure.
As I hadn't bought Curry's Tech Support add on, the only help staff in store would give me is to direct me to Samsung Tech support, who still haven't fixed the issue.
What happened to companies having faith in their own product? Curry's don't seem to trust what they sell. Why else charge for tech protection on top of the price of the product. It's as if they are saying "we don't know if it'll work, so give us extra money and we'll protect you".
While I appreciate Currys don't manufacture their own goods, as a vendor they have a responsibility to their customer and should be prepared to help them instead of sending them on their way. I certainly feel taken for granted, if not ripped off.
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