My colleague and I stayed at the Alexander Inn for a convention and I was very disappointed with the service. The individuals at the desk seemed to be uninterested in helping us out in any way. We had to change rooms after one night and I asked if we could leave our luggage in the room and they move it when the new room was available. We were on the fourth floor and my colleague is 86 years old and has difficulty walking. I was told that I had to move the luggage to the reception area. When I got back to the hotel after the conference, we were in a room right down the hall from the one we were in so I had to move the bags back to the fourth floor - It took me two trips each time. I also had trouble with getting on their WiFi. When I asked about it, I was told, oh well too bad. Not exactly in those words, but there was no offer to help out.
Having said that, I like the facilities, the breakfast was very good. I would encourage the management to consider trying to be more helpful to their clientelle.
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