After a 5 hour drive we decided to go into the restaurant/lounge called Teddy's for a cocktail before we checked in. We and 3 other couples sat at the bar and watched the staff do absolutely nothing. We were 5 feet from the bartender and he never even acknowledged our presence. I thought maybe they weren’t open yet so I asked. Upon confirming that they were open he went back to doing nothing. I finally asked if we could get a drink to which he finally replied yes and took our order. We and the other two couples in the bar exchanged looks of disbelief. One even said “this would be a great place to open a bar”! Two hours later while waiting for my wife to get ready I sat down at the bar again and nothing had changed. They were still more interested in avoiding eye contact than taking an order.
After the bar fiasco we checked in. Upon leaving the front desk I verified that we indeed were assigned a King bed room. Upon further review our room was not only not a King but was a handicapped room. Everything from peep holes to clothes hangers were 3 feet off the ground. Our clothes wouldn’t even hang without dragging. Back at the front desk it really wasn’t a concern for them. We could change to a different room but they didn’t have a king available. When asked why they didn’t just tell me that to begin with they had no reply.
I had also told them I wanted to give them a different credit card than the one I had used to hold the room. I was told just let us know when you check out. At checkout we let them know. They even took our second card to process. I was very glad that I had taken my printed reservation confirmation with me because the were charging us $25 more for the room than the reservation quoted. The corrected the room rate but when we got home and checked our accounts they had run the original card anyway. Our overall experience was that the staff is rude and incompetent and the facility is old and unkempt.
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