Shocking customer service by another money grabbing big firm. I left sky due to poor customer service but BT are by far the worse of 2 evils. I informed BT that I was moving house and explained it was impossible for me to take my BT package over to my new house due to my partner already having it at her house that I was moving into. They basically said it's not there problem and I still got charged an "early cancellation" fee which I think was very harsh as like I said above, there wasn't a scenario for me to take it with me. Money grabbing company who care more about profit than "the customers may always be right". Think they need to sort out how to treat people fairly and look at some new T&C's to be installed in there already "screw the customer" ones. I informed them I will never use there services again and will also not be renewing my partners BT once the contract is over. Yet again they didn't seem to care about losing "2 cusotmers" prob beacaue they've got enough money in the bank. AVOID AVOID AVOID AVOID AVOID AVOID
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