While the view of downtown Charlotte was nice and the rooms were clean, this hotel really needs a lot of improvement. I would actually give it a 2 1/2 and not a 2, but 3 is being too kind. The service here was some of the worst I've encountered at any hotel with a few exceptions. When I first arrived, I noticed there was only decaf coffee so called the front desk to get some regular coffee. They delivered the coffee and then I found the coffee pot didn't work so I had to call and ask for a working coffee pot and they sounded rather put out. Another 20 minutes later I rec'd another coffee pot and this one leaked coffee down the back and all over the counter and not where it was supposed to go. I had to call again and was told, "Well, you can come down and get a cup of coffee and I won't charge you." Eventually I did receive coffee pot number 3 that actually worked. I wasn't rude to the staff but it seems they were upset with me for wanting a working coffee pot - after that they would take dirty towels and not leave clean ones or even soap, and would only leave decaf coffee despite numerous requests. I finally bought instant to make with the boiling water. There was never any ice in the hotel and having to work outside on 95 degrees without being able to have any ice water after returning wasn't good either. Elevator was so slow I was took the stairs- 11 flights. Also, my room was near the elevator and it "dings" loudly every time someone uses it so it wasn't easy to get a decent night's sleep. I had a very early flight and asked for a wake up call the last day and that never happened either, fortunately I had someone else call just in case as I had assumed as much. Pretty disappointing overall.
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