Ten day stay for business, but many days I thought of checking out. The hotel is massive and borders on an unsavory part of town (as do many to be fair in Union Square). I found myself constantly being in the midst of huge cacophonous tourist groups where the elevators and common areas were completely over run, then I had a very long walk to my room once I finally made it through the herd. The Hilton Honors floors are nice and the rooms well appointed and recently renovated. I just found it frustrating to be anywhere else in this hotel.
Golds and Elites in Honors Program do not get the benefit of a lounge at the concierge floor, rather you get a card for a pastry, coffee and a fruit (no substitutions) and again you have a lengthy line and wait to use it in the morning. I was told there are plans to have a Platinum only lounge (not for golds). You can also use it for a discount in the restaurant which does have a decent menu.
Last, the hotel seems to have taken itself out of many of Hiltons promotions (double points, etc) that Hilton seems to highlight to me all the time. I am very disappointed they don't participate as it really is an expectation of mine of consistency between the Hilton branded hotels.
In summary, this hotel is what it is because of where it is. It can get away with it because of its location. Just dont go one block in the wrong direction...
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