On the plus side the location is fantastic, near Grand Central, Times Square, Rockefellar Centre you can walk everywhere. On the downside the hotel is tired, even with the refurb.
The 'first' room we had was on the third floor at the front of the building and very noisy, you hear the traffic outside and the walls are paper thin you could litterally hear a sneeze in the next room as well as everything else - not ideal travelling with Children!!!!!!!
The in room safe did not work and when we asked for a move to a room with a safe that worked I was told the hotel was full and I could not move no apology just a typical so what response! I had also been in contact with the hotel in advance and promised free Wifi when I asked at reception they knew nothing about it and again very abrupt and rude as if I was a liar. I returned the next morning with blackberry in hand with the email with the confirmation and the receptionist was disappointed to say the least when proved wrong. I was always very polite and appreciate this is perhaps the New York way but it really was not as outside the hotel everyone we met was friendly and polite and put most of the hotel staff to shame.
On our second morning the bathroom roof had a leake and water was pouring thru the ceiling into the light fitting. The staff were much better this time and arranged another room an inconvenience to pack and move but this one was at the back of the building and much quieter - We actually slept which was a bonus!
New York was fantastic, I would go back in a heartbeat but Roosevelt would not be my first choice.
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