Santa Marta to Bogota. Shocking airline, misleading. Spent 2 hours on the phone to change a reservation then at the end the lady said it was not possible. When I logged in to select baggage purchase what I didn't realize is they automatically select all the extra services so when I clicked on the baggage I was actually un-clicking it. The result was I paid 150K pesos for a bunch of charges and then when I arrived at the gate they told me I had not selected baggage and they charged me 200K pesos for 2 bags at the gate. I fly budget airlines in the USA and Europe and they play fair.
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