I stayed here recently for a group conference and I wish I could have checked out and gone somewhere else. The rooms are run down, carpet pulling apart and dirty, the beds were uncomfortable and linens didn't fit on them so they kept pulling off, the iron melted black something or other onto my white blouse ruining it, the furniture is damaged, the coffee pot was dirty, there is no fridge or microwave in the room and there is warm bottled water available in the room for $3.50 ea. One day I came back to my room as room service was there and I caught the maid cleaning the coffee pot with the bar soap that I had been using to clean my hands with for 2 days....BEYOND GROSS.
When I turned on the air a whole bunch of flying bugs came out of the vent (see picture below) GROSS. Two colleagues had the same thing happen in their rooms. And it made super loud cranky noises for about 40min. each time.
The elevators were so slow I took the stairs up and down from the 9th floor atleast a half dozen times in 3 days.
Internet in the room was so slow and had so many problems I had to use my aircard the entire time just to get work done.
The ONLY saving grace that got this hotel 3 stars is the staff - EVERY employee I came across the time I was there was extremely nice, courteous and friendly.
The hotel itself is just a skip off the entrance to the riverwalk at Pecan St but it's about a 10min walk down to the restaurants, about 15 to the Convention Center and Riverwalk Mall.
Unfortunately I would still not recommend this hotel to anyone and I wouldn't stay here again.
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