Manchester to Barbados. Disappointed before we started. Tried to change seats using online system 1 week before, which was not possible. We were advised to do this when we arrived at the airport, which we did. My husband suffers with back problems and for long journeys need extra leg room. We were told he could have a seat with additional leg room which cost £70. We were told if you book in advance it is a lot cheaper. The seats were uncomfortable and did not recline. There were additional charges for upgraded films as well as the necessary earphone. We have never had to pay additional charges for these facilities on the many other long haul flights we have done. There were also charges for drinks and despite pre booking a vegetarian meal, I was told I will have wait to see if there is one available. I was made to feel a nuisance. It was a dreadful journey. Before leaving Barbados my husband, as advised tried to pre book a seat with additional leg room. Again this was not easy and had to ring the following day. After 23 minutes of being on the phone he was told it would cost £65 which we refused to pay. As with the outbound journey, there were available seats, including seats with extra leg room which others were offered once airborne despite asking before the flight took off. Flying with Thomas Cook was no better than flying with a budget airline which is not acceptable for long haul flights. We will not be travelling with Thomas Cook again..
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