I really expect more from a Hilton property.
Pros:
This hotel only exists because of its convenience to Southcenter (there are only 2 within walking distance and this is the closest). We stayed here so my teenagers could walk over to Southcenter and shop on their own without me having to follow them around. We paid an extra $80 a night for this convenience.
Staff service was good.
Cons:
Beds - I expected the typical comfortable Hilton bed but we had old beds that you could hear the springs when you got up. Hard as a rock and very uncomfortable.
Noise level. The walls are paper thin if you stand next to the pocket door you can hear every word of the conversation next door. In our case a screaming baby and a large Asian family who spent every waking moment fighting and screaming at each other. Fortunately we didn't understand the language so no need for damage control with the kids.
The room wasn't as clean as I'd like. The coffee maker still had grounds from the last person and my socks were dirty from the carpet.
The hotel and rooms are very old and dated. I don't mind old but when everything is worn out or not functional it is unacceptable.
The living room furniture were very uncomfortable. Even just for having coffee and reading the paper in the morning.
No microwave, sorry but I think at this price and for a suite it should be standard.
Paying for internet, really? In this day and age? $10 per day.
No dresser. I like to unpack my clothing but there was no dresser, Just a table for the television. The TV was a flat screen but very small.
Food - pass on the restaurant. Cold, boring, hotel food.
Towels - when you pre-book and list you are a family of four there should be four towels.
The pool is too small for laps and the hot tub was broken during our visit (all four days).
hotel reviews