We stayed at the Jet hotel for one night in January and we booked through the hotel website where it was noted" Warning: Friday and Saturday music from the nightclub may be heard in room" as this was a Thursday night we weren't worried about getting some rest - our rooms were on the 3rd & 4th floor where no music was meant to be heard.
The location is super convenient, right in the heart of LoDo but I'm afraid it's not enough to save the Jet Hotel.
I couldn't possibly, in my wildest imagination, have expected what happened during our stay and the staff reaction and lack of interest in responding to our complaints.
The pictures attached give some back up to our stay.
We reserved a shuttle from the airport to pick us up the day prior to arriving and confirmed again before our flight left from Portland - we waited 45 minutes at the airport and then called the hotel to inquire about the shuttle and they had no record of the arrangement. We took a cab into Denver and upon arriving the guy at the desk was very apologetic and admitted that it happens with some frequency. We checked our bags in and he told us that he would call when our room was ready which he expected to be in about 45 minutes - we decided to grab some lunch down the street - there are numerous options 2 minutes from the front door so you're spoilt for choice. After a couple of hours with no call about the room being ready we just headed back up and checked in at the desk, room ready, we headed on up.
The rooms are a little tired but I'd be hard pressed to call them grubby - just lacking a little attention. The stains on the carpet are what we hoped were just food, the mold in the bathroom is unforgivable though. We requested another room, if nothing else something cleaner and sans mold but were informed that they were booked out.
There was an envelope on the dresser that we opened and found the attached note about a special event in the lobby this evening along with 2 wristbands for free entrance. How exclusive, we were semi-excited to check out the scene but more than anything else we wanted a good nights rest as we were traveling on the following morning.
After dinner we came back to the hotel which was now transformed as a nightclub, we showed our wristbands and were allowed to enter - how exciting, no standing in line like the 100 other folks (this was 9.30 on a Thursday)
We stayed for a drink in the lobby and then decided to retire early. The party hadn't even started and through 2am it kept going. Despite being on the 3rd floor, where you're not meant to hear the music, it was loud and clear - kept us both awake until it stopped, this despite earplugs.
Hotels can't control their guests and we all understand that - the feeling of the Jet is more like a party hotel than a hotel that caters to regular travelers who desire a decent nights rest. Outside the elevator on the 3rd floor and all floors I assume is a couch sitting area, the floors are small so all the doors open up to this area. Apres party chill our zone with a large group of residents obviously partying until around 5 - we called the front desk a couple of times but nobody answered.
I got up to get some coffee at 6.30 and was greeted by a large puddle of vomit which was right outside the elevator - popped downstairs and let them know that somebody had an accident and they might want to send housekeeping up to take care of it. Popped back in around 7.30 and it was still there - checked out at 9am, still there. I couldn't make it up - it was revolting!
We made our complaints known to the attendant on duty and he gave us the GM's card (Fisher Huxtable) who wasn't in until 10. We called back later in the day, no reply. Over the next 2 weeks we called and never got a reply.
We're not looking for a comp, we don't stay in hotels to find minute things that are wrong with the facility or the level of service - we stayed here because they weren't having music on a Thursday night and we thought we could rely on a decent nights sleep - which obviously didn't happen.
I can't recommend highly enough that you spend your time in Denver at another hotel. We're still waiting for a return call from the manager. Never again...
PROS:
Convenient it is
CONS:
Lower Downtown Luxury it is not.
hotel reviews