I really don't know how this achieved a five star status. First of all, this place doesn't even feel like a hotel, it feels like a dormitory; it's dark, dingy, and the lobby is tiny and uninviting. The included breakfast is drastically lacking in all aspects; it's your plain old continental breakfast with your boring bagels, boring fruit, and boring cereal. If I'm paying this much to stay here I would at least expect some hot items on the menu. We've traveled all around the world and this is the most meager spread we've seen. To top things off, we specifically asked that our room NOT be cleaned, hanging the sign on the door and all, so what did we find after returning that evening? Our room was indeed barged into and tidied up without our permission. I had valuables laying about along with unmentionables and this really ticked us off. So when we called to complain the front desk apologized and sent us a (small) bottle of wine to make up for it. Nice, right? WRONG!!! When we got home from our trip, Morgans had charged us $60 for that nice (small) bottle of complimentary wine. We have called on three different occasions to speak with some one in accounting and no one has returned our calls. We are now contacting our credit card company to refute the charge. So instead of reflecting on what a nice trip we had in NYC, we're haunted with cleaning up this mess that Morgans has created for us. Thanks for nothing! P.S. I just read the review that stated they had "quiet rooms"- ha! You could here a regular conversation down the hallway from inside someone's room- the walls were paper thin!!
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