We're a Hilton loyal family. We've been Diamond or Gold members for the better part of the last few years. We've always been shown the friendliest service and decent hotel rooms. Well, this experience left us seriously disappointed.
We walked into the hotel with the room dripping all over the place, towels scattered around to sop of the wet and buckets littering the floor. It was slick. It was terribly ugly and it wasn't what I was expecting at all. I walked up the the desk to check in and was told that I couldn't because my husband's name was on the reservation. Seriously, we have checked into many Hilton family hotels and NEVER once was I turned away because I am the Mrs. I have the same credit card and I have the same HHonors ID number on my card. It was raining outside and I had two grumpy children, but I had to trapse out there and have my husband return to get the keys. UGH. Then we had booked a reservation that was to include a 50 dollar voucher. They couldn't find them. (It was dinner time mind you.) UGH.
Now not everything was horrible. Our room was nice and it had been upgraded to a Jr Suite. It was clean and comfortable. We were annoyed that we couldn't find a printer to print a document that we needed, that we paid for internet that was slower than the dial up that I had in 1997 and that the staff never brought the promised dinner voucher. (My husband did eventually get one from the desk himself.)
I wouldn't ever stay in this Hilton hotel again. There are too many better options.
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