We stay at a lot of the RC hotels mostly because they are consistent in service and cleanliness and, for the most part, this hotel fit that category. Spa service was excellent, but the spa itself was very basic. The jacuzzi was a thumbprint and the steam room not that much bigger. Clean yes, but the difference between the spa at Bachelor Gulch and this one in Denver is staggering. I've seen local rec centers with better facilities. However, the spa treatment itself was excellent, as expected..
Club level was very lacking compared to other Club Levels. No top shelf alcohol, cheap liquor, and no actual bar. Food offerings were just that, and pitiful. They even had the exact same selection two days in a row...did we get leftovers?? The in room dining (breakfast) was awful. the coffee tasted burnt, the potatoes were fatty and looked several hours old. I would suggest eating off site, there are plenty of good restaurants within walking distance or a short car ride (which the Ritz do provide.)
The bed extended the mattress a good 6 inches. It's very easy to stub your toe. We filled out the survey they emailed us and invited the hotel to contact us directly, they didn't. This is a shame, as I actually used to work for RC many moons ago and every comment by a client was taken seriously and addressed. This is the second time in 2 years I have had some negative feedback ( the other was during a stay at RC Marina Del rey where the spa was filthy) and they didn't bother then either. I would still stay at a RC but something has happened with customer follow up...i.e. it died.
The price was non-ritz like too, which is a plus! It was extremely good value for the price and for that, we would ignore the imperfections and stay again. Howvever, if their prices increased to match other RC hotels, we would probably skip this hotel
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