The hotel was clean and check in was fine. I was staying for 2 nights checking in on a Thursday. My room was clean, but the closet wasn't really a closet, more like a piece of a closet with no door. The alarm clock time was not even close to the correct time, not a big deal but just a sample of how things are overlooked there. The restaurant was only open for dinner and the hotel did not serve even a continental breakfast. The 2nd day even the coffee maker in the lobby was broken. There is a Burger King next door or Starbucks 2 blocks down. I had been out of my room all day on Friday from 9:00am until 4:00pm and when I returned my room had not been cleaned. The the maid came and told me that yes my room was cleaned and I had to tell her that it wasn't and showed her the towels on the floor in the bathroom and that the bed wasn't made. She got extremely argumentative with me and was very very rude. She started to come in and clean my room. When I told her that I needed to get ready for dinner and she would have to come back. She said okay then we won't clean your room because we leave at 5:00pm. I told her that she should have cleaned my room anytime that day as I was gone all day long. I left for dinner around 4:30pm and went to the front desk on my way out and informed them what had happened. I told them that my room needed to be cleaned before I came back that night. The room did eventually get cleaned but the coffee maker and iron were not put away. I don't feel a hotel that has won awards and costs $200 a night should have rude staff and that you have to ask to have your room cleaned. One night when I came back there was no one at the front desk. Then I realized that the person working that night was outside picking up women or with his girlfriend - one or the other. So I just went up to my room. Maria at the front desk on my last day there was the one professional person who works at this hotel. She even helped me with the computer. I'm not sure how this hotel has won awards or for exactly what. The only pluses this hotel had for me were the location to my nieces house who I was visiting and it was only two blocks to the Metro.
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