Absolutely atrocious service of the ground staff and call center staff. I was denied boarding by their check-in staff, because I had some minor marks on my passport. The staff kept listing out the 'rules' and 'terms and conditions', and even when I asked for some solutions it was back to the rules; literally no insights When I asked about re-booking it's 'we can't help, you need to contact your travel agent'. The staff showed no compassion and provided no useful advice. I had a return flight; my outgoing flight was from London to India, then my return flight was Bahrain to London. They listed me as a 'no-show' on their 'system' - which means they also canceled my Bahrain - London flight, which I can easily make (I will get a new passport in 2 days' time) and then fly to India to continue my trip as planned (minus a few days). To get on that flight from Bahrain to London I have to pay a 200GBP 'change fee' and the difference in fare - for a flight that I have already paid for, and that I would have made.
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