Service: Friendly and helpful, although a little under-staffed (there was often a queue/line at the reception-desk).
Location: This is the real selling point. Excellent base from which to explore DC. 10-15 minute walk to U street and Dupont Circle, which have lots of dining and shopping options.
Security: Guests are asked to leave their key at reception for security reasons. We found this very inconvenient. Further I do not think it improved security because sometimes when we collected our key, the receptionist, who we had not seen before, did not ask for our name – we simply asked for a number and he handed the key over!
Room: Smaller than the chain hotel/motels (Best Western, Comfort Inn etc.), but big enough to be comfortable. We had enough room to get around the bed comfortably, a desk and small cupboard space. We stayed in a Garden Room, which is in the basement. The room is not well ventilated and does not let in much light. We had to walk by the housekeeping cupboard to get to our room. The air-conditioning is very noisy (wall unit). The room was reasonably clean, although we spotted a few dead cockroaches.
Amenities: Very strong Wi-Fi. Big breakfast room and lobby. Breakfast is basic – weak coffee, bland cereal and they often run out of pastries/donuts.
Also, when we arrived, we did not have any bath towels in the room – so the receptionist opened up the linen closet for us and I selected my own. To my surprise, all the towels in the closet were wet! I have never had this experience before, so I cannot say whether this is typical in the hospitality industry, but it seemed a little odd.
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