The location for this hotel is amazing - right in Times Square, couldn't ask for better. We were one block from the Lion King theatre, and close to the subway. We were impressed at the police presence in Times Square.
We arrived late in the day so no waiting for our room, and we mentioned that we were first time visitors to NYC so they were good about making sure we had a nice view (47th floor), which I believe was an upgrade from what we paid for (booked on Priceline months ago). The room was decent - minor things like some stains on the carpet, and the hair dryer didn't blow heat. The bed was very comfortable for us, and the room was quiet - no outside street noise (just the occasional siren), and didn't hear hallway noise much either.
The only major inconvenience we found was hot water - 2 out of 4 mornings, there was no hot water when we wanted to shower. The first day, it was around 8:30 am - called the front desk and they said there was a water main break and would be about 20 minutes. Waited until 9:30 am, and it was still cold. The next morning, it was very lukewarm, almost cold, at 8 am. But my husband went in 20 minutes later and it was hot, so the timing was not consistent (2 other mornings, around 8 am, it was hot).
We would definitely stay in this hotel again in future.
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