The location is great-right in the heart of Denver. The issue is if you get 'stuck' in the Tower side-you are not conveniently located and going back and forth takes considerable walking. The front desk staff is extremely accomodating. The one exception to exceptional service was Suzanne in the gift shop. She was rude-dismissive and should not be in a customer facing role. I had presents to buy-but with her attitude-I just went into the city and spent the funds.
If you stay here-call ahead and ask to be in the Plaza-not the Tower side. The rooms are spacious and clean-the beds are comfy and the large plasma TV is great! Avoid the gift store at all costs unless you want to be treated horribly and dismissed as an inconvience for stopping by.... The front desk staff is kind and will help you out-kudos to them!
hotel reviews