The Congress Plaza Hotel was horrible! I do not recommend this hotel! The pictures on their website made the hotel look so nice and elegant. We thought it would be a good idea to stay here since it's not very expensive and it has a lot of nice history to share with the family. One of my family members had previously stayed here around 10 years ago (long time) and said it was a nice place! It's not! We first got into the main lobby... It's very beautiful! But.. The hotel staff were very rude and abrupt. We had a few questions and they did not take the time to answer them. As soon as we got in the room, we were appalled. The room was disgusting! The carpet was moldy and wet, which gave off a weird odor. Our standards were not high considering the look of the place. The bedding of the beds was a weird yellowish color. The pillows were nasty and looked like they were very old. We could live with this considering we wouldn't spend any time in there, only to sleep. A couple days went by- the bedding was replaced which was nice, but the floor was consistently wet and stinky. Also the bathroom had no fan to clear out the steam for the shower so it was impossible to do anything in there while another person was showering. The tub was small, but okay for the time being. The housekeeping was nice and brought us extra towels.. But do not trust them. There were four people in the room. Each person had an ipad.. Well, all of them were either in a bag concealed or in the safe. The two that were in separate bags were stolen. My iPad was out on the night stand and was not stolen. We found that unsettling. We contacted security right away- they sent someone up. The guard was nice. He checked the doors and made sure no false keys had been used. There had been some suspicious activity though. We came back to the hotel at 4:30 to get dressed to go eat at a nice resturaunt. We came back at 11:00 only to find two ipads missing. The security searched the room and the door. Between the time we left and came back a housekeeping key card had been used. But, they hadn't been able to pinpoint who exactly was in there. The security refused to do anything else. We contacted insurance and credit card companies to make sure that they couldn't spend money. They told us the hotel could do more and had to file it on their insurance. It has been two weeks and after numerous phone calls still won't tell us anything. The next night two of our family members were woken up because of some teenage boys on the fire escape. They were singing and being very loud. We contacted security as did our next door neighbor. Security did nothing. This went on for 4 hours. Eventually waking up me and my other family member. All in all, I do not recommend this hotel. The service is rude. The hotel rooms are very dirty. If you do stay here, keep all valuable things kept in the safe!
hotel reviews