I stayed at the hotel for two nights. Paid nearly $600 per night for the room (high season in New York I guess, there was nothing for less than $400 in the city). To be clear: overall rating would be average-to-good if the value for money weren't so bad.
Check-in was efficient rather than friendly; service generally was of the "we're here if you want to ask us for something" kind rather than the "anticipating your needs and at least pretending to be interested in you as a human being" kind that I'd hope for this kind of location.
Room was not huge but average for NYC, just about fit the 2 queen beds. Bathroom was functional and clean. Bed was comfortable and I slept well.
My main issue was around lack of working internet. Wireless was a joke - the signal was so weak that it would stay up for at most 30 seconds. Wired had some DNS problem so I couldn't get an IP address. I was popping in and out of the room for various meetings and told them at the front desk of the issues. They said they'd send an engineer up to fix it, but he didn't have a laptop so couldn't actually test it (so of course he didn't end up fixing it). If I'm paying $600 a night I expect the on-site engineer to be able to at least hook up to the cable and see if it's working, without me having to be there. I also think at that price they could throw the internet in for free.
Second issue was service at breakfast. We were hosting someone for a breakfast meeting and clearly wanted to order from the menu, but it took 10-15 minutes to get a menu (the waiter tried to convince us the buffet would be better - when we had made clear we wanted to order from the menu to enable us to meet at the table) and then another 10-15 minutes to get someone to take an order. Probably would not have irked me if the breakfast menu items weren't so expensive - but if I'm paying $30+ for breakfast, I expect someone to actually care about taking my order.
I'm not generally a very fussy business traveller: give me a bed and working internet, and I'm happy. To paraphrase Meat Loaf, "1 out of 2 ain't good".
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