I gave a four out of five rating based on the clean facilities and location. Our room was nice and had an excellent view on the corner of the building. I liked that I could regulate the a/c temperature, some hotels give you a thermostat in the room but hold the central a/c at whatever temperature they want, no matter what you put yours on. The water temperature and pressure was also superb, and I liked the large window in the bathroom. As usual, the Westin Heavenly Bed was super comfortable. My only complaint with the room is that I could hear other rooms flush their toilets and slam their doors. I used a "white noise app" on my phone to drown out the sounds.
However, the staff at this hotel seems completely devoid of personality. Upon check-in I waited at a distance until i was acknowledged by the front desk staff. Front desk agent Hector looked up and simply nodded at me, which I assumed meant "come forward". He asked for my name, ID and credit card. After that sentence he said nothing for about five minutes. I was starting to think something was wrong with my reservation because it was taking so long but he finally looked up and handed me my keys. He told me where the elevators were and that was it.
During my stay I walked past a large number of staff as I entered and exited the hotel and not a single one said a word or even looked at me. I decided I would ask for a late checkout so I could accomplish what I set out to do on my last day and the front desk person acted like I asked for her kidney. She seemed very irritated that I even walked up to the front desk, and when she "graciously" granted me an extra hour for checkout I had to ask her to re-do my keys, because I know from experience they will quit working at the original checkout time.
I've heard that New York hotel employees are unionized, I don't know if that has anything to do with the demeanor of the staff, but they seemed to not want to do anything extra to make the customer happy.
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