I have never been that much disappointed at a flight company. El Al has the worst service, worst meals, and worst manners i have never seen. I flew from Newark to Tel Aviv on the 28/12/2017 on the flight that is supposed to take off at 19h45. Although I booked 2 tickets when made the reservation, I was not even sitting next to my fiance. We asked to have the places changed, and a rude lady told me the flight was full and she could not do anything for us, then when boarding she actually changed my fiance's seat to a more far away place. Once in the airplane, we discovered all seats were mixed up and everyone was trying to change seats and it was a big mess, we had more than an hour delay on the aircraft because people were being off boarded and their luggage needed to be found in the hold. We could not sleep in the plane because everyone was standing and even before we land the captain was begging the passengers to seat because they were already waiting with their suitcases. Last surprise was finding my luggage broken with things missing and my padlock disappeared with the zip. When going to the claiming counter at the airport, the lady told me that the zip was not included in the insurance, and she could not do anything for me.
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