Returned Laptop after being sold not as described - they are now refusing to refund!
Ordered a laptop with US keyboard layout and they sent an ISO layout with a few symbols swapped around. All US keyboards are ANSI, not ISO.
They told me I could return it for a refund, which I did. Then they told me I can't have a refund and they're going to charge me £35 for the return. No mention of any charges prior to sending the item. Unacceptable & don't think I will be using them again!
Big dissapointment after having ordered laptops from them previously which have come with the right keyboards.
Was a bit suspicious when it had been over 2 weeks since sending the item back and no refund was credited to my card. Rang them and they told me they would do it that day. Shouldn't have to phone a company up for them to return the money anyway. Then they emailed me stating they would be charging me additional fees which were not mentioned previously. However, still no money has appeared in my account!
Have gone to the credit card company in an attempt to get my money back. They owe me in the region of £1000!
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