I booked this hotel purely for size and location, after reading the great reviews the hotel had i was really looking forward to staying here. The room was a good size, but the toilet kept getting blocked, we didnt bother complaining as the day staff were as happy as a cat hopping on hot coal and as helpful as a wet tissue. The one and only time i got up for breakfast, i asked where the glasses were for the juice, the response was: 'you have to use a mug, but you cant take the mug upstairs, you have to bring a glass down from your room' What do say to that ?
Stayed at the Washington Square Hotel prior to checking in here for the same price which included breakfast. The staff there were fantastic. The Hotel is worth a stay, but I suggest the Manager actually takes note of the complaints about 'the not so helpful staff' instead of responding to all negative reviews with a 'dig' at the customer and running documentary of the hotel history !
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