Collection - No attempt to collect on the date booked for collection. Phoned regarding the non-collection, told it would be for following day. Didn't get a 4-hour window when it would be collected sent to me, so phone in the morning, and given a 4 hour window. Wasn't collected, so phone again, got a date booked for the following day. This time got a 4-hour window, and the TV was actually collected early after the people collecting phoned me (a positive). Three days after collection, got a text confirming it was with TeamKnowHow (TKH).
"Repair" - Checked the TKH’s "TrackIt" site 7 days after my TV was collected. Phone up, as the site was saying "contact required" - no text or other contact was made - and was informed that it had been looked at and would get an update. Waited 2 days before phoning again, as nothing had changed on the website and was due back the following day, for an update. Was told I would not be getting my TV back the following day, as there were issues regarding the repair and could possibly be "written off". Have not agreed to the TV being "written off". Later get a text with a 4-hour window for the following day. Phone back again to see what was happen. Again, I was told TV would not be returned, and could possibly be "written off" - again did not agree to it being "written off" and told to that I will get an update. Got a 2nd text stating that it would be returned. Checking the “TrackIt” site, it still stated “Contact Required” as well as the TV was due to be returned the following day! Choose to leave it there and wait to see what happened the following day
Received a missed called during the 4-hour window the TV was due to be returned it. Phoned TKH 10 mins after the 4-hour window had passed, to see if it was to be returned - I had been told it wasn't going to be return on the phone and 2 text saying was going to be, so had no idea if it was due to be returned, or not. Was told it was still with the repair team and the was questions about the repair. Checked TKH’s “deliveryupdate” site (the one sent with the collection texts) and it showed/implied that the TV had been returned, which it has not. Phone up again, asked if I had agreed to it being “written off”, to which I stated I had not, and that I wished to have it repaired. I did explain with the conflicting message I am getting (TV to be returned via text, told it wasn’t over the phone, that it had been returned and that it was still with TKH), thus I was not 100% sure where or what was going on – the operator appeared to understand my position (another positive). An email has apparently been sent to the repair team, asking them to contact me – they have yet to do so, so cannot say they have, have not, will or will not contact me!
TLDR – TV Collected 2 days later, and when collected was collected earlier with contact from those picking it up. No contact regarding need to me to contact TKN, or to save me phoning them to discuss issues regarding repair. Told there is an issue, TV could be “written off” and told to wait for an update. Got texts saying my TV would be returned on the date it was due to be returned, got told it wasn’t going to be returned, implied it had been returned and told it was with the TKN’s repair team. Some of the people I have spoken to have been understanding.
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