If I could give this place a negative rating I certainly would. I have stayed at this place for two weeks; my first week wasn’t that bad. It is true that the minute you walk in the room smells musty (but this is the case with most hotels in the Baymedows area, I am not sure why) the rooms were okay not clean as you could see spider webs on the ceiling. For a lack of better choice I decided to stay with them again for a second time, bad choice. I found a roach in roaming thru my bag the morning after I checked in. I called and requested them to change my room and move my stuff. That was nice that they did that for me, however when they moved my stuff they moved the roach with it. Instead of taking care of the problem by getting the room inspected for further bugs or getting rid of the bug problems they have the problem follow me. I called the front office that night informing of the inconvenience, her response (I think her name was Alisha) was more like “Ok and you want me to do what with it?” there was no apology for it no compassion, no emotions whatsoever in regards to my two nights of wasted sleep. At this point I asked specifically to be contacted by the Manager to talk about this. The next day I walk in, I had no call from the manager neither was my room serviced. The roach I had killed myself (so proud of me and feel so brave) was still at the same place I had left it. After calling the front again (this time the person was sorry and helpful) and expressing my unhappiness over the issue the manager called me not once but twice and sent room service right away; however it was too late by then the damage was done. The impression of this property will never recover in my eyes. One of the worst places I have stayed in so far. To her credit she did offer me 2000 (an average Hilton points for a night stay is 40,000 points FYI) Hilton points and a day of comp stay for my inconvenience but I decided not to take it. I would stay away from this place and someone from the Hilton offices need to give this place a look or shut it down for taking up useless space.
hotel reviews