I recently stayed at the Fort Worth Omni for a weekend. The check-in was painless and quick, the room appeared clean and neat. Later I would discover a situation with the room’s cleanliness that was completely unacceptable and went down stairs so I could speak with the hotel manager. Matthew empathized and agreed with my opinion and helped get the situation taken care of immediately. I was impressed with his professionalisms and promptness to take care of the situation. Over all the hotel has many great restaurants, bars, lounges and views but I never felt like I was getting a good deal. I think for the nightly rates you could expect more amenities or services (free breakfast etc) so that you could feel that you were not just staying at a great hotel and location but receiving a value stay. Bottom line is that I felt nickeled and dimed the whole stay, my check out bill had 12 separate line item charges.
Pros:
Great food
Awesome room service food and delivery time
Great location
Good bar
Cons:
Expensive
Expensive
Tv
Expensive
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