Horrible facility. Horrible food. Horrible service.
Upon arrival, they checked us into a double even though we reserved a king. When we went right back down to the lobby the guy said "That room has 2 queens."
I said "OK. We would prefer a king."
He said "I'm sorry. I've already checked you in. You don't like the room?"
I said "Actually, no. We would prefer to have a king bed."
He said "Yeah - but I already booked you in."
I said "I know. But our reservation is for a king room." He said "OK. But I already booked you in. You don't like the room?"
I couldn't believe it. He was purposely talking in circles to avoid the conversation. My husband & I looked at each other with shear disbelief. we had traveled almost 7 hours to get there & neither of us were in the mood for wordplay, so his stupid little stall tactic worked on us. We dragged our bags back up to our room and settled in.
Trust me - these were not queen-sized beds. The AC in our room had 2 settings: raging inferno or arctic tundra. I had a really scary moment in the bathroom when I fell HARD on my backside because the flooring was so slippery. The beds were old, saggy and lumpy. They never cleaned our room during our 3-day stay. There were some drops of some kind of sticky brown liquid that remained on the bathroom floor throughout our stay. Yuck. Just so gross.
Forget the free shuttle - it's a 14-passenger van that makes only one trip at the top of each hour to the hospital and the Inner Harbor. You can make a "reservation" one day in advance, but good luck getting a seat. This hotel houses hundreds of travelers a day and only 14 people get a ride at the top of each hour??? That is absurd! The van driver takes 2 one hour breaks each day so you can't get a ride between 12-1 & 6-7 either. That was just so frustrating.
The food was absolutely horrible. We went to Toby's Dinner Theater and the food was cold and disgusting and those poor kids on stage could barely sing or dance. We went to breakfast the next morning and the food was even more disgusting - synthetic eggs & sausage patties were the only options in the warmers. It was just so gross.
Later that morning, we took a $20 cab ride to the Inner Harbor because the guy took us all over creation to get there. Come to find out you can just take O"Donnell Street basically straight back over to the Inner Harbor. We discovered this when we took our $10 cab ride back later that evening. This Best Western isn't on any of the tourist maps, so it's was tough to know if the cabbie was taking us for a ride or not.
Later that night, we went into the hotel bar for a nightcap and to watch some of the Olympics, but that bartender was ridiculous. There were about 6 people at the bar and it took her, no joke, 25 minutes to take our drink order! The guy next to us told us to order 2 drinks at a time if we ever did get her attention. I ordered a vodka/tonic and my husband got a bottle of beer. This poor woman had absolutely no idea what she was doing back there and she kept leaving to go into the kitchen for several minutes at a time. We got our drinks approx. 5 minutes after we ordered them. Later that evening, she left the bar altogether for quite a long period of time. It felt like we waited forever to pay our tab.
The next morning I called the front desk to get some advice about signing up for a local trolley tour. The front desk lady said "We have nothing to do with that." She couldn't recommend any attractions, tours or restaurants. She couldn't suggest any activities, museums or entertainment. When I asked her if I could speak to someone who could help me, she told me "We're all busy down here." I couldn't believe it.
This kind of service is not indicative of the kind of service we have received from other Best Western hotels in the past. We are just so disappointed in this Best Western. From the front-desk staff to the food. From the facility to the customer service. Everything was subpar & VERY disappointing. Our entire stay at this Best Western was a very disappointing experience.
hotel reviews