Stayed here for seven nights in Nov 06. Our original room was near the air con unit on the adjacent building, which I was worried about having read other reviews, so we asked to move and our room was changed the following day with no problems. We didn't have much contact with the staff generally, but when we did they were always helpful and efficient.
The room itself was larger than our bedroom at home, so not that small at all. Plus the tea/coffee room downstairs (where there is free tea and coffee available) has tables, chairs and a sofa available which gives you somewhere else to hang out. The decor was a little tatty around the edges in places, but hey, it's only a 3 star hotel! The main thing is the room was always clean, as was the bathroom, and the bed was huge. It's true that there isn't much natural light in the rooms (even though we were on the top floor), so I guess that if a room with a view is important to you, this hotel is not for you. However we were generally out all of the daylight hours so it wasn't important to us.
The location of the hotel is great - close to Broadway, 8th and 9th for cool restaurants / bars, midtown and also Central Park. Plus it's only a block away from the nearest subway station. When I was looking it was the only hotel in Midtown within our budget that had relatively good reviews. I'd stay again!
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