Have stayed here before so expected good quality accomodation and service.Stayed 5 nights before Christmas with family. Booked months in advance but told on check in that no non- smoking rooms were available. Offered comp breakfast for one night but had no choice but to sleep in a very dingy, smelly room with a dangerous bath-sharp enamel peeling off. Switched rooms but luggage was not transfered as promised so could not get ready for evening out. Housekeeping duster left on desk for 3 days. No water in room from 11pm till 6 am one night. A manager offered a future complimentary night but then denied offering this on the following day! Bellboy very offensive about a previous guest within our hearing. I will be staying elsewhere in future.
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