Checked in online the day before flying through their new beta online check-in system. On the day of departure I had unforeseen delays so would arrive after check-in counter closed but well before the gate closed. Tried the webchat to check if there would be any issues. Agent stopped responding despite my repeated attempts to get a reply (over the course of more than twenty minutes). When I arrived at the airport I ran to the counter and was told I could still get a boarding pass if I had checked in online before check-in closure. The agent checked my passport and said I was not checked in. I tried to show her my confirmation on my phone but she would not look at it. Then I tried to call the customer care line in Malaysia on their website and it does not work. I later received an e-mail that I had missed my flight and that I need to call customer care through a number listed in a link, when I clicked the link it didn’t work.
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