The hotel was clean, newer and had an above average breakfast for this chain. Unfortunatley the staff were unengaged, less than friendly and not well trained, all a reflection on the management of the hotel. Upon check-in, with a less than friendly front desk agent, we were given 2 rooms (a room apart from each other) and told that one of our rooms may not be clean. Who hands out dirty rooms? When we went to the room it was apparent someone had been smoking in it and there was a ozone machine still in the room. We went to the desk to ask for another room and were given the room that originally seperated our two rooms (which were adjoining). Why weren't we given these to begin with? At check out there was an adjustment on our bill and during the process the Front Office Supervisor did not say ONE word to us. No how are you, thank you or sorry. In fact the most pleasureable employee we came across was the housekeeping staff! A definite service disaster!
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