I just got back from a week in NYC. Unfortunately, the Shoreham isn't what all the "positive" reviews described. Well it turned out to be a bit of a saga. We arrived and spent the first night literally rolling towards the middle of our queen bed. Needless to say, we didn't get much sleep. The bed was way too soft and actually showed quite a bit of wear. We were surprised because this is the first time we've experienced this in NYC. We try to go at least twice a year. We've stayed at the old Empire, Pierre, Barclay, Drake, to name a few, and never had any problem. The next day we asked to change room and were told on the phone that all the rooms were booked and the best they could do was to change or flip the mattress. Well, after they changed the mattress, we couldn't detect any difference. We then went directly to the front desk and asked to see what could be done. All of a sudden, 3 rooms came available! The first 2 rooms had the same problem----the beds sloped to the middle. I guess for one person it would have been okay but not for 2. Finally, we were offered a handicapped room with a king bed. Hooray, it was a firm bed that didn't show the same kind of wear. The rest of the room was okay. There were other small things that became bothersome especially if you want NOT to have to think about your hotel while vacationing. The bathroom door didn't close properly. The sink, faucets and toilet were so loose we were afraid they might come apart if we were not careful. On Sunday morning, we couldn't get the water warm enough for our shower. The bottom sheet for 2 days were too small and kept bunching up during the night. We knew there wasn't going to be a coffee maker in the room (which was fine since most hotel room coffee is so borderline anyway) and instead a coffee machine was available on the 1st floor. The problem was that the machine was broken for 3 days. We asked for a wake up call twice and we finally gave up. The first day was fine. The second morning the phone rang 45 mins. earlier then the appointed time. The third day, which we didn't request for a wake up call, we received a call at 6:30 AM! We liked the location and the staff was friendly but very young. That may be the problem---experience! If a better manager can oversee the hotel, especially details, the Shoreham would definately improve. Erin at the front desk saved our stay! Thanks! As it is, unless you get a very good rate, $160 US or less, it's not recommended.
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