As soon as we arrived we were told that if we wanted to use Valet to park ($24 a night) then we can take our time to get everything out of our car. If we wanted to self park ($19 a night) we had to drive over to their parking lot on the next block and could not unpack (our 3 bags) and had to walk everything back over to check in. We were not offered help by any means. Valet was very rude.
Our room was very nice and spacious but having a toddler with us I immediately pointed out all the hazards in the room. There was a plug under the bed that was falling out of the wall with one too many electronics plugged into it. I understand this is a old Hotel but come on, I know there has to be some kind of updates these older Hotels have to go through.
The bathroom had NO water pressure for the bathtub, shower was no better. It took me 30 minutes to fill the tub halfway for our toddler's bath. This was also because our drain was broken and we had to jam a washrag in there. You could also see where the paint was chipping in the bathtub.
On our checkout day I asked for a luggage cart and was told that they only had 2 available and one was in use. I was also told that I could look in one of their ballrooms for one but if it was not in there that the concierge was busy with it.
Like I said before the Hotel is beautiful, especially the little gem on the roof of the 10th floor. We were not able to go on the 2nd floor because there was a high school prom going on. The Alamo and Riverwalk are in walking distance there is a cute little park across the street.
If you are going there as a couple and not looking for safety hazards, like me, then this might be a great hotel OR if you are a history buff then this is the Hotel for you. Would I go back again? No. They need some Major renovation to the rooms and the furniture.
I am being very nice with my rating there were many more things I can point out but this rating would be 2 pages long.
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