Just got back from a four night stay in Novotel - Sept 08. Cannot argue with the location, 4 blocks from Time Square. Ease of access to subways etc.
A definite negative was when we arrived at the hotel and were told that the restaurant was being renovated. No room service available either. A cold breakfast was offered but for a charge of approx $15!
This may not be an issue, as New York diners are better for breakfast. However, out of the 2 lifts (which bring you from the street up 9 floors to the lobby) one was being renovated. This meant a delay each time to go out and grab a bite to eat.
The booking was made quite some time ago so it would have been appreciated to have been told in advance of the absence of a hotel restuarant. Also, as all guests had to leave the hotel to dine, the second elevator should have been functioning to avoid the delays experienced.
Lastly, TV internet was offered in the room at $10 for 24 access. However, the keyboard provided did not work. I spoke to the front desk and they informed me that this was no longer offered in each room and that 24 internet access was available in the hotel's business centre. At check-out I was going to be charged the $10 until I informed them that I never had access in the first place! Something for future visitors to be aware of.
A nice clean hotel however and as stated above, great for being in the centre of New York city.
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