DO NOT USE THIS COMPANY
After buying a phone from this company in July 2020 the phone stopped working in December 2020 so sent it back in December under the warranty!
They then said it was the battery which wasn’t under warranty so we payed £38.99 for the battery to be replaced then January 2021 they said the screen had a small crack and to change the battery the screen would smash so had to pay £44.99 for a new screen ! Then in February they wanted iCloud information to make sure the phone was working !!!!
We told them under date protection there were not getting the details because our Netflix account had already been used else were.
After lots of emails still nothing told them to return phone un repaired!
Been in touch with trade and standards and sent the company a letter recorded delivery explain what trade and standards said and they are breaking customer rights act 2015 !!! Still nothing
Luckily we have reclaimed the money for both repairs back from the bank but we want the phone back !
The phone was a 18 th birthday present for our daughter plus it holds her photos !!
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