Having travelled on Singapore Airlines for the past 25 years, I was very disappointed with the overall experience . Gone are the days when you are welcomed with a hot towel and beverage before take off. They no longer offer amenity kit to passengers. These service may have stopped due to Covid??
The meals were very basic, with only a main dish and small desert and no other sides. The plane was not cleaned properly and I found bits of food on my pillow and my tray table smeared with some food. Very disappointing!
The inflight service however was good with flight attendants being attentive to the needs of the passengers.
Overall, it felt like a budget airlines, not something that Singapore Airlines is known for.
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