My Wife, Daughter and I stayed at the Hilton SD Resort & Spa. We pulled up to the lobby and were greeted by Fernando. With a big smile he asked us where we were from. He proceeded to carry on a conversation about our home baseball team. If you choose to stay at this property, I hope Fernando is the bellman on duty, because he knows how to make you feel like family.
There was a small problem in getting our room ready for us to check in. In return for the delay, the front desk person upgraded us to larger room with a beautiful view of Mission Bay. I applaud the front desk staff for taking the initiative to keep our stay going in a positive direction.
This positive can do attitude was present over a majority of the property.
We ate breakfast every norning at the Acqua Bistro on property. If there was a place that didn't seem to keep the positive attitude that I saw in many other places on the property, it would be the Acqua Hostess' station at breakfast time. They need to spend time with Fernando, I'm sure his attitude is infectious.
Once you get seated for breakfast, things get much better. Carol was our server. She must be related to Fernando. She had a big smile and was also curious where we were from. She made us feel at home and gave us great service. She also was great at giving us tips of great places to see that were not your typical tourist destinations. She is also a great asset to the property.
The other person from the Acqua Bistro that was a stand out was Roberto, the busser. I'm guessing he is Fernando's brother. He was happy, smiling, gracoius, polite. He also made us feel like we were home. Keep up the great work Roberto.
The pool is great. It is clean, and what a view of the bay. The wait staff is there if you need anything. I did enjoy my time at the pool.
The other area that surprized me was the gift shop. The staff there was very helpful in getting us tickets to local attractions. They kept excellent hours so if you needed something at 8 or 9:00 they were open. They offer a good balance of merchandise for sale. A little food, a little clothing, some take home trinkets, fresh fruit and some cold foods as well. I thought it offered an excellent selection with out offering too much.
In closing, this is a GREAT property! Our family was sad to leave after our 6 night stay. It is easy to find. It is located in a place that makes it easy to get to many of the major attractions. The staff there is FANTASTIC. Did I mention Fernando? They make you feel welcome, at home and like you are welcome to return at any time. The pool is great and the on property services met all our needs. We look forward to our next visit.
Thank you Hilton San Diego Resort & Spa
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