Marriott Gold here, so I know my Marriotts. Bill Marriott should have to spend a night here to whip the place into shape. Corner room was very nice. Carpets, draperies, bed fabrics all fresh. Wood furniture badly chipped and worn and overdue for replacement. The room was very clean, but not well-maintained. There was mold in the bathroom tile grout--not a little and in one spot, but everywhere. It was disgusting and shows that they are so busy turning over the rooms for the many conventioneers that they are inattentive to this type of issue. The very lovely housekeeping ladies don't have the chemicals needed to remove the mold--that's a maintenance task and not one that the guest should have to alert management.. They of course were responsive, but really? Also, the bathroom sink was cracked badly. I was offered another room, but already was settled so forget about it. Still (are you reading this Marriott?), what should be done is to take a room such as this off-line for a day and fix what needs to be fixed, for goodness say. Yes, you don't get revenue for that day or days, but you don't get your bad management displayed here for the world to see. I have stayed in this property before and it was fine, but otherwise, I've stayed in a few others in the immediate area, all of which were better (including Marriott's Renaissance).
Something bizarre in the room is the world's ugliest "refreshment center." Three tiers of electronically booby-trapped snacks that take up space on top of an already smallish work area. You are warned in a note to avoid accidentally touching the items to avoid a charge to your room. When you wake up in the morning (after a good night's sleep, I'll give the property that much) the first thing you see when you open your eyes are the three tiers of salted nuts, $4 Snickers bars, etc. You might ask yourself "Oh, no! Did I get drunk last night and pass out at a gas station convenience store?" Who wants the decor of a 7-11 store in their hotel room. Do what I did: call downstairs and make them come upstairs and take that overpriced junk out of the room and stash the space-hogging machine. It is stupid beyond words and a low-class accoutrement for this category of Marriott property.
It's no longer enough to have a good night's sleep to earn a good rating in a property at this level. A big ole "needs improvement" to the Marriott Marquis San Francisco -- I'm sure it earns tons of money off the convention crowd, and as a factory-type hotel for that purpose it certainly is OK, but otherwise, look elsewhere.
No wireless in room is a negative, and the speakerphone is inadequate (crummy equipment) for the high price paid for the wired for business package.
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