AWFUL company with terrible customer service. My first order with Studio and most definately will be my last. My item has been stuck with the delivery company for over a week, I have been querying with Studio who have told me they have contacted Evri and will respond within 24-48 hours (they havent) it has been over 7 days since I placed the order so I called again (fifth time) and asked them to cancel and refund me, as the item would be too late. Studio's response is that they will investigate the 'lost parcel' and I should wait up to 30 days before I get a refund. Absolute violation of Trading Standard Laws and the Consuner Rights Act. The parcel, until it reaches me is the retailers responsibility, therefore any dispute or investigation between Studio and Evri should have no impact on me receiving my refund. I have never experienced anything like this in all my life from a supposedly reputable company!
Update.. although a generic response has been posted to appear as though customer services are trying to help resolve this, what they havent told you is that I called in my half hour lunch break and spent the entire time on the phone, as well as again at the end of the day and replying to emails sent to me also. All responses are the same. The parcel is very obviously lost but I should allow Studio to investigate with Evri before I get a refund! Shocking. Another well know high street company I have just dealt with, sent a replacement next day when I queried my lost item, not only that, issued me a discount code for future use! As I said, my first and will be my last dealings with studio. Im reporting to Trading Standards as the item is not my responsibility until I receive it therefore Studio have no right to withhold my funds whilst they investigate. Appalling.
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