I have never seen a hotel hide behind their history more pathetically than this property. The Boston Cream Pie may have been invented here, but this hotel could not deliver a Boston Cream Pie to your hotel room or your table for that matter on time, in quality condition with a smile....apparently not even if the managers did it. Tiny antiquated hotel rooms with nice bed linens, but filthy rooms with non-existent housekeeping service. Maintenance was a JOKE. Staff--concierge, front desk, telephone operators, housekeepers--clueless, vapid, disconnected, disinterested, could-not-care-less staff who was literally incompetent at multiple levels. The sound problems in this hotel are unbelievable-elevator, paper thin walls, doors that slam because they have no padding on the door frames. I have no idea who these people are listing this place at 5 stars--I stayed at this property for almost a week. The negatives I experienced were repeatedly experienced day after day. I had to deal with lost and found (Security) as well. Can you say mono-syllabic robots? They wanted to ship my medicine items back to me via 7-day ground shipping UPS, I gave them my FedEx account number and the moron checked "First Overnight" instead of the typical "Standard Overnight." So after all the fiascos I dealt with, I get stuck with an $83 FedEx charge instead of a $20 FedEx charge. Maybe I'm the idiot for thinking the robot from Security I spoke with would know better. What a sad property. I think this place dotes on celebrity and big financial district CEO types, but could not care less about the typical business traveller/small business owner. With all the other fine hotels in the area, there are simply too many great options, so staying here again just makes no sense. The sad thing is, based upon the architecture, this place SHOULD be the finest hotel in the Boston Financial District. Yet just as some of the other reviews here state, it's the management that is failing to lead the staff to provide basic customer service. Sad actually, if not tragic.
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