Three.co.uk is an absolutely terrible company! They have no consideration for customers. I could write in detail the level of incompetence I have experienced from them. But I will put it in bullet point:
* I was a customer since 2020. In 2021/2022 they said they would be changing how using your allowance overseas works BUT if you signed up before xx date then you won't be affected. I had signed up well before xx date and so decided to stay with three rather than switch. Other much better providers but I decided to stay with three to preserve my roaming benefits
* I go on a long overseas trip and right in the start I receive an email telling me that they are taking away my preserved roaming privileges (!!) and I have just 6 weeks to decide what to do - none of the provided options were any use to me and I was stuck with a three service I could not use
* I called customer service and said I want to switch immediately to pre-paid because monthly contract is useless - was told I need to give 4 weeks notice (!!) but eventually they agree to make the immediate switch. I was told my SIM card won't work and I need to get a new one. I didn't care because the three SIM card was useless to me while I was overseas
* come back into UK and assume I can just go into a three.co.uk store (Islington) and they can can immediately give me a replacement pre-paid sim - OH NO! According to the store they cant even access my account, let alone give me a SIM card so I can access my pre-paid balance and services I had bought and paid for the day before I flew into UK
* Called the customer service number - TERRIBLE! They are doing anything they can to avoid answering the phone. Eventually found a menu option that got me through to a real human being
* Options were to either have a replacement SIM sent over (3 business days) OR go out and buy another pre-paid SIM (another £10 - for no real benefit) and then have three customer service port my number into the new sim (a 24 hour process)
You can imagine my anger and frustration that I now have no access to my phone number - I can't make calls, use data, people can't call me - friends, family, business associates. I am basically home bound until I receive the replacement SIM (and there is the weekend in-between)
Despicable process in this day and age by a mobile phone service provider.
company reviews