Purchased a 4G dongle for home use and was told specifically if it didn't work for my intended use, I could return it within 30-days.
Received, tried and unfortunately it didn't work. Advised Three I would like to cancel it within 3-days of receiving it.
Was told I needed to call a specific number. Tried multiple times, nobody ever answered.
Stayed on hold one day for nearly an hour, the call finally connected and then abruptly disconnected.
Finally spoke to someone after putting in a complaint who advised they would cancel the contract and send me a jiffy bag to return the item.
Jiffy bag arrived, I returned the item.
I am now being hounded with emails and calls to tell me I haven't paid and my account is overdue. I have told them I've returned the dongle and cancelled. Each time I'm told it should be ok.
Last person told me they wanted proof I'd returned it and would confirm as soon as I'd sent it, I'd thankfully held on to the receipt and so have sent them proof.
7 days later, still nothing back from them other than another email stating my account is overdue and threatening legal action if I don't pay.
Never, ever have I experienced such a terrible service.
Absolutely woeful and I will be sure to never use them again.
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