On the outside, everything seems fine and dandy but it's really the little things that make the difference and this place did not have it. Rooms are spacious and the balcony is nice. The bed did not feel as big as a king and there was nothing deluxe about it. The TV is a real pain to work. There is a long delay when operating the remote and very limited channel selection. There was a guy who said he was replacing a bulb in the kitchen and said he would need the whole day to troubleshoot and fix even if we weren't in the room. That wasn't going to happen. The front desk was rude and said it would take an hour to bring luggage to the room. Huh? Am I in Vegas or a third world country? There was puke in one of the elevator. Our shower drain was clogged and never fixed and the bathroom had none of the nice amenities. Moving walkway between towers was broken. Lots of little things. Are the lights and and the water running? Yes, but lots of annoying little things add up and they need to step up the customer service.
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