We were excited to see a 4.5-star hotel on Hotwire for just $95, but disappointed with the hotel itself. This is barely a 4-star in facilities or service. There was a long line for check-in, with the clerks loudly announcing people's room numbers as they checked them in (so much for discretion). The rooms themselves (we asked to see more than one) reminded me of the Times Square Sheraton: probably nice at one point but now past their prime and poorly maintained, I've added some photos but unfortunately the cell phone camera isn't very clear. The carpet was worn and stained in places, the baseboards were banged up, and all the furniture was dinged and scuffed, In the bathroom the wallpaper was peeling and the counter had permanent stains. In the second room we saw there was also a bizarre brown stain in the middle of the wall -- and this was the room that was supposed to be an "improvement." Since we were stuck here with a nonrefundable rate, we decided to make the best of it by getting a minibar drink and getting into the hotel bathrooms -- eeeeew, stained! Granted it was just a small lipstick stain but pretty icky to think the robes may not have been laundered between guests.
Judging by the crown at check-in the hotel gets heavy tourist traffic, and the wear and tear is really showing. As other posters have also noted, there are just a lot of other, better choices in Chicago, Why a vendor would rate this a 4.5-star is beyond me, but even for a 4-star I'd look elsewhere,
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