I will start with the ONLY negative I have about this hotel: the elevators are slow and are often full when they stop on your floor. That's it.
Now for the positive.
From the time we arrived (which was early for check-in) we were treated with respect by the friendly staff. Our room was on the 16th floor, so it was nice and quiet. It wasn't the greatest view, but it was so high up that you could still see for blocks. The room was large by NYC standards, and The W is famous for it's cool, modern decor.
You can adjust the temp in the room, which is always appreciated. You can plug your iPod into the dock/player on the nightstand. And how's this for a nice touch – the bedside table lamps have several built-in outlets so you're not crawling around on the floor looking for a place to plug in your devices.
Someone else wrote that the bathrooms needed updating, I think they're fine. The towels were fluffy, the pillows and bedding were great. The goodies in the room are a nice selection, even tho they're way overpriced.
We did not try the room service, but we did hang out in the lobby for a bit, and we had a glass of wine at the Olive bar. The location is just awesome, I love Union Square.
I would definitely stay here again. In fact, I'm looking forward to it.
hotel reviews