My husband and I just had the pleasure of staying three nights at the Royal Sonesta Harbor Court in Baltimore, MD. From the minute I arrived (I arrived several hours ahead of my husband), I was treated like royalty! I can't say enough about the fantastic customer service this hotel provides. They went out of their way to make our stay wonderful in every way. We stayed in a harbor view king room and the view was amazing! The room was much larger than I had expected, very clean and elegant.
We planned on walking to dinner the first night, since the location is convenient to many of the Inner Harbor restaurants, but it started to rain. My husband called the front desk to ask them to call a cab for 8:15pm. When we arrived downstairs, we were immediately greeted by name (how they knew that is beyond me) and escorted us to our "cab" for the evening. We were pleasantly surprised that they had arranged for us to be driven in a Town Car, instead of a yellow cab. The driver was professional, courteous and friendly. Our new friend, Paul, made himself available the rest of the weekend when we wanted to go somewhere.
The following evening we did walk to dinner, despite the slight drizzle of rain. As we were leaving the hotel, we were once again greeted and handed two umbrellas for our walk.
We had breakfast at Brighton's restaurant in the hotel and the food was very good. We found ourselves a little pressed for time with only 30 minutes to grab lunch before heading to a play. We dined in the Explorers Lounge and the bartender made sure our food was delivered quickly; and we were able to make it to the play on time. We revisited the Explorers Lounge for drinks before heading to Fells Point for dinner, and the bartender (a different one) was equally friendly and attentive. The service was superb! When the bartender found out we were celebrating our anniversary, she arranged for the kitchen to make a dessert plate for us. Since we were heading out to dinner, she put it in the fridge until we returned later that evening. The dessert plate was delicious!
We are so thankful to the staff for making our anniversary weekend so special. My husband and I live locally and plan on returning just to get away for the weekend.
hotel reviews