From the VERY awkward lobby location (they say up the stairs....but to what floor?), the the very small room/bathroom, this hotel was not for me. Upon arriving, I was told to head up the stairs to the lobby. Well, you walk up the flight up stairs directly in front of you. You arrive on the next level, with no clear sign or awareness that the lobby is there, so I continued up another flight (carrying my bags in the process). After getting to the 3rd floors which is conference rooms, I realized it must be down a level, so I took the elevator down to level 2 which is the lobby.
After checking in, I got to my room to find a very small city room. I've stayed in rooms and bathrooms bigger in Europe. The bathroom specifically was so small, as a man, I had a hard time figuring out where to put the few items I had. I could not even imagine what it would be like for a woman with the added items. Additionally, the sound quality was pretty poor as well. I could hear by neighbor talking (not loudly) until 130AM.
I kept hearing people say how much they love this hotel....for me, I simply didn't get it, nor did I feel the same.
The staff were very helpful when you interacted with them (which was at checkin, and checkout only for me), and if there was a bright spot, this would be it.
I've stayed at other downtown Chicago hotels (Charter Club, Renaissance, and more) and I will be sure to stay at another hotel next time I am downtime in this area.
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