We had the worst interaction when joining BT, the tie up (or scape goat) arrangement with Openreach is laughable…
We were connection less for 4 weeks, having to piggyback on Nextdoor WiFi to work from home and just had repeated bare faced lying to me as they couldn’t bring themselves to say they didn’t know, so just made up repeated answers that made sense to the individual, but the two companies just repeatedly failed themselves.
People I have spoken with since actually quote BT as a standard when rating companies… eg. “I mean company x or y is really crap, but not BT crap”
Sadly I am tied in, but not for long now
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