I wish there was a zero rating possible on this site for the hotel. I don't think there is enough room to list all of the issues we found with this hotel.
-They got our reservation wrong. We went all the way to our room to find a king instead of the 2 doubles we had reserved.
-There are reportedly 2 restaurants on site. Hotel is under construction. The only "restaurant" is in the tiny lounge.
-The bartender in the lounge was unprofessionally dressed in jeans.
-The security key access to take the elevators to floors with rooms does not work. You don't need any key.
-Internet use is not free anywhere in the hotel, INCLUDING the business center. Yes there are fees in the business center to use internet.
-Room service is only until 11pm, not 24 hours as listed on Hilton's website.
-Walls are thin.
-There were huge marks in the doors to our hall and room.
-There was a huge stain in the carpet of our room.
-The shower rod was all rusty and not hung properly. The screws were wedged into it instead of screwed through the manufactured holes.
-We left the hotel at 10:30am and returned after 8pm and housekeeping had not made up our room. When we called, we were told we had a do not disturb status all day because there was a sign out between 8-10am when housekeeping looked. The sign was taken down by 10:30am, so they didn't do any follow up after that. Front desk and management tried to make excuses and blame it on us. *Positive note to Bianca, the housekeeper who was sent to our room after 9pm. She was quick, nice, and thorough.
The next morning there was a phone call from housekeeping asking when we would be out. No apology for prior issue.
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