We picked this hotel due to its location and a special university rate. However, upon arrival when we informed the staff that we had this rate, the reply was "I don't understand what your point is." Furthermore, we were informed that since we were paying with a debit card, they would charge us the full amount upon check in. While this was not what we had anticipated, we were told that there was nothing that we could do. Upon check-out however, we were told that we would be charged a second time and that the first payment would be refunded 3-5 days later.   I have travelled a bit and I have never encountered this while paying with a debit/credit card. When I tried to explain this, the staff became rude once again.
  The room itself was spacious and clean, however the bathroom was small and in need of refurbishment - wallpaper was peeling off the wall, paint was peeling off the ceiling and the towels were rather thin. (Also, the toilet was incredibly low to the floor.) The tissues and toilet paper were not replenished during our stay (so we ran out on the last morning) and the bathroom floor did not appear to have been cleaned.  
Parking was also an issue. Upon arrival our car was left outside for over 10 minutes with no one around it with the keys inside and the ignition running. Also, we were charged $30/ day for parking (however there is no mention of this that I could find on the website or in our university package) and we were not informed of this charge upon check-in. In fact, there were other hotels in the immediate area that would have ended up being cheaper if we had known about this charge.   All in all, the hotel has a great location, however the rooms were tired and the staff was rude.
N.B. A week after we stayed here, we called the hotel to deal with another charge on our card. The manager was incredibly helpful, fixed the problem and refunded our parking. So if you do stay here and have any problems, I would recommend bringing up these issues until you get a satisfactory response, as there seems to be at least one person there who cares!!!
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