I stayed here to attend a concert at the Hollywood Bowl. It is the perfect location for walking to the Bowl. Valet was $30/night, pricey in my opinion, but it was very convenient and staff was friendly. Upon checking in, staff was friendly as well. I was given a key to a room on the 7th floor. When I opened the door, it was clear that the room was occupied by someone else. Luckily, they were not in the room. Back down to the lobby I go and was given a key to a room on the 5th floor, right by the elevator. As I attempt to open the door to that room, it will not budge, feeling like it is locked from the inside. At this point, I am thinking this must be some kind of joke. Another trip to the lobby. The manager on duty said "Oh, that room. I will open the door for you." Huh?? So he takes us back up to the room and tells me I have to pull the handle up instead of pushing down for this room. Ok. Would have been nice to know when you gave me the key. Door does appear to have some other issues. Gap on the bottom. Anyway, what should have been a 2 minute check in took at least 20 minutes.
Room decor was nice. Bed was one of the most comfortable I have slept in. Too bad it was one of the noisiest hotels I have ever been to! I don't know if it was because of the door issues or what, but I could hear people up and down the hall all night. Every door slam and every time the elevator stopped on our floor I could hear the bell. Even the traffic outside was really loud. I did not expect that. One of the other hotels I stay in all the time for work has a train track 100 feet from the hotel with trains going through all night and that is less noisy than Highland Ave.
I was comped breakfast for the room trouble, which was $17. Ok fine. Just your typical buffet type food that most other hotels give you for free anyway. For the price I paid for this room, I expected a better experience. I am a Hilton Honors member and stay at their hotels as often as possible. Don't know if I would stay at this particular hotel again.
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