I got stuck in the Charlotte airport and was forced to spend the night. I first called the Spring Hill Suites directly to request a room and was told that no rooms were available. Because of the lack of availability at other hotels, I called the Marriott 800 number. The Reservationist with Marriott told me that they showed availability at the Spring Hill Suites; therefore, I booked a room.
On the ride to the hotel, I told the shuttle driver my experience with the front desk clerk. He informed me that this happened a lot and that I should not expect to have a room upon arrival at the hotel…..
Fortunately, a room was available. In summary, the room was clean overall; however, I did not care for the décor. The refrigerator did not work nor did the toilet (you had to hold the handle down for a couple of minutes to make it flush). The breakfast was nice with eggs, sausage, cereals, and waffles.
Because of its convenience to the airport, if I got stuck in Charlotte again, I would probably stay here, but I would not stay here otherwise.
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