The location is convenient, the front desk staff were pleasant, and the price was unusually low by NY standards. But, the room left a lot to be desired. Start with a working lamp. Despite two calls to housekeeping, and one visit to confirm it didn't work, the lamp was never fixed or replaced. Temperature control: the 15-year-old thermostat has seen its best days long ago, and no longer worked. TV remote (also very old) was defective. Needs batteries, which I requested by they were not replaced. Cordless phone: older than the hotel, and did not work at all. Water pressure in shower: went from Niagara Falls to a desert trickle. There is no desk. The fold-out shelf is not a desk, except in moments of desperation. And last: a smoking floor? Really? Front desk switched me to a moderate-sized room from a closet-sized accommodation, but only on smoking floor. I stayed at the Alex when it first opened, but it needs serious overhaul now.
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