At the end of last year my TV was faulty so it was sent away for repair it took almost two weeks to fix, Shortly after it was repaired it became faulty again and it was sent back for repair in early March it was returned after five days with a smashed screen so it was recollected and repaired.the following week another fault appeared so once again it was returned for repair. We received a message it would be returned on a Saturday morning,A TV arrived but it was not mine after making a few phone calls it eventually arrived back the following Wednesday of course it had a smashed screen,so off it went back for repair It is now fifteen days and counting since I last saw my TV. When I ring the call centre I am constantly told it will my complaint will be escalated and someone will contact me but that never happens. I have not been able to watch my TV for over a month with the amount of time it has been away.I pay for Sky services which I am unable to watch.
I would really like to shout at someone from Team Knowhow but it would not be fair on the people who take my calls as it is not there fault,I am sure they pass on the information to more senior colleagues so they can look at it and totally ignore it(typical management style)
I suppose shortly I will get a text saying it will be returned on Saturday which will be it's 3 week anniversary so off to the shops now to buy some anniversary cards not sure if I should tempt fate and get a 3rd anniversary card though.
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