I stay at Hilton quite a bit and opted for a room on the Executive Level. Besides a decent room, the overall stay was poor and none of the staff seemed very interested in my satisfaction.
Firstly beware: it seems this place holds Sunday Services or Meetings in the event space. What is already a very small and challenged lobby area, becomes a ridiculous parade of church goers through the lobby after services. If this is not a regular occurrence, then perhaps it is not a big deal. Other events seem to overwhelm the small space as well, but this was a surprise during check out.
Upon check-in, I was told my reservation could not be found without the confirmation number, I thought that was odd, but I had it handy. Next I was told I could not have the double room I reserved on the Executive Level (the Lounge is on 12), but I could have one on 8 or take a King on 12. I took the King and they gave my son a cot, which barely fit the room, but that was my choice, I suppose. Either way, they did not manage to properly HHonor my reservation.
The next day my son and I left the room 10am or so, and the maid a few doors down saw us walk out. I mention this only because when we returned around 3pm for a nap and the room was not made up, although the maid was working past my room (why did she skip it, I wonder?). We rested 2 hrs and as we left for an event, I called housekeeping to make up the room and they said "sorry about that." I looked for a "Housekeeping" notice to hang on the door, there was none.
Finally, I am also very aware, that hotels like to charge daily wi-fi charges. However, I believe this was the first time I received a charge for each device. Since my son also had his laptop, we were charged $9.99 two times daily, for the both of us.
There were a number of other weak elements to this property, but it's not worth my time. Again, the room was fine, but if you are staying here because you feel you can depend on a certain level of quality from a Hilton Hotel, do not count on that here.
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