I visited this hotel in early August on a business trip. I expected more from a Hilton, particularly one that is attempting to be a boutique hotel in a city like Chicago where the competition is a lot better.
The Pros:
- Comfortable beds
- No problem with the hot water
- Complimentary amenities were nice (i.e. shampoo, lotion, conditioner, etc.)
- Updates were nice - I'm not a fan of wallpaper, but it was done well, and the items they'd replaced were quality (sink, tiles, TV, etc.)
- Responsive staff (see below)
The Cons:
- I was in a renovated room (see further below) - carpets still seemed crusty, worn and outdated.
- TINY. I've been in small hotel rooms - it's always a measure of the size/popularity of the city and the price you're willing to pay - in Chicago, there are more than enough larger hotel rooms for this price and lower. No excuse here.
- The bathroom was also tiny - no way you're getting two people in there ever.
- The vessel sink compounded the lack of room - it may be chic to have one, but it reduces available counter space.
- No in-room refrigerator, I had to ask for one specifically. Really, in this day and age?
- Window view was bad - you can only expect so much here, of course in a city like Chicago. Don't expect a great view is all.
I was originally placed in a non-renovated room (didn't take pictures of that one, nor is this review about those rooms) - make sure you ask for one of the renovated ones. As you can see, it's still not what you'd expect for the price, but vastly better than the old rooms.
One of the nights I was there the next door neighbors decided to have a party. Once 10 PM hit I called management and within minutes the party was dispersed. Not something they wanted to do, I'm sure, but I didn't feel like staying up all night with the giggling and screaming girls next door.
Overall, I've been in many worse hotels, even some as expensive as this, but I honestly expected more from this business. Thankfully, there are steps they can take to improve such as update *all* the rooms, include refrigerators in all the rooms, do away with the vessel sinks as they update, and replace the carpeting, among other things. Hope this review helped out a bit, don't hesitate to contact me with any questions!
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