Air Canada rouge told me that I can’t carry my instrument like that for security purposes and refused to hear anything I had to say. The staff told me that I didn’t register my instrument and refused to listen to me when I tried to tell him that I did (my instrument even had an Air Canada tag on it). I specially checked on each airport to be sure that I will have no issue. He threatened to take me out of the plane and acted with authority if I refused to cooperate with his plan of inserting my acoustic musical instrument between hard cases in the compartment above the seats. There were 4 empty seats in front of me under which I could have inserted my instrument securely. Staff simply cut all communication canals, inserted my instrument in the worst possible place, and told me Air Canada is not responsible for any damage. I will do anything to avoid this plane next time I will travel from Quebec.
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