I picked this hotel for my recent trip to San Jose because of the Fitness room, and that did not disappoint, it was the best out of the 2 hotel's I had booked during this trip. However, that's where the good times ended. First off check in took forever....The hotel staff had to keep putting me off so that she could continue to answer incoming calls, kind of rude to the person standing in front of you. Then when we finally got to our room, our door would not shut properly, when I complained to the front desk staff, I was told just to jiggle the inside handle and it would cut loose, thought that trick worked it's still a little un-nerving to have a door that's questionable. The next issue we had was the WIFI, does not work...my iPad never once connected and our iPhones only worked through our cell carrier...again when I complained or questioned I was just told that it's probably because too many people or I was located to far away from the hub???? which was a fallacy because even when I was in the front office it still did not work. Lastly, the people above us were stomping and slaming their doors until at least 3 in the morning. Oh and the sink leaked all over my suitcase and the refrigerator never really kept our drinks cold... Definately would not recomment this establishment. Though the staff was very friendly, just not too helpful
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