After travelling for four weeks through the United States, we didn't want a to end a great stay in this country in a cheap city hotel. So, we decided to book a Best Western Plus, thinking that the plus meant that this is a upgrade on the usual Best Western standard. During the four weeks in the USA we had used a lot of Best Western hotels and that resultated in a promotion in their awards programme from Gold to Platinum. When we arrived the Platinum status wasn't in their booking, so I had to ask for the welcome-packet for Platinum members. Next, we didn't get the upgrade in the room that usually belongs to a Platinum status in a loyalty programme. The room we got, was small, but clean. The breakfast was average and the hotel didn't have a pool. So, we could not see what was "plus" in this hotel. We have stayed in much better Best Western hotels during our trip that didn't have the "plus-status". Finally, we wanted a late check-out at 5.30 pm, because our plane left San Diego at 8 pm that night. We had to pay a charge of $75 for keeping the room for another couple of hours, although one of the benefits the Best Western Rewards programme offers to Platinum members is a late check-out upon availabilty. And the room was available, because the hotel was virtually empty the day we left San Diego. So in all, a bit disappointing. The member of staff was the only real plus to the Best Western Cabrillo Garden Inn. He was nice and helpful.
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