It is such a shame that trustpilot reviews start at one star. The saga with BT started several months ago when openreach installed cabinets in the road where I live. Great I thought I can get four times the speed for the same monthly cost. That is when my troubles started, ordered on line with an installation date, perfect, new router arrives, behold date changed, so more time spent rearranging the date, became so much hassle I cancelled the order. Next thing I was gullible enough to accept BT apology and reordered, again given a date, brilliant you might say, but guess what that date was changed, and further changed again by me for a more convenient time, which meant waiting four weeks.
What could possibly go wrong, having received many e mails with date confirmation, and a massive number of txts confirming the installation I duly took yesterday afternoon from work and waited. further txts assured me the engineers were on there way, but as a common theme no one turned up. Today I get a message to contact them to arrange and engineers visit to install, and ways to get on to BT wifi. They are a complete joke and provide the worst service I have ever known. Rest assured I have cancelled my order and will leave BT asap.
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