My sister and her family parked their car with the valet when they came to the hotel to join us for dinner. While at dinner, the window was smashed and her son's backpack was stolen. The valet company said they are not responsible. (It was in the small print.) It is not the hotel that runs the valet parking, but in my opinion they hold some responsibility as does the valet company for
Also we were given "one of their best suites". The air conditioner was broken. It was a very nice view but suite was smaller than expected. Our biggest complaint (besides the valet parking) was that the air conditioner was broken in the room. It wouldn't get below 75 degrees. They came in to fix it but it still didn't work. That made sleeping quite uncomfortable for us.
Lastly, the restaurant: We had a big party come in and they were empty so they accomodated us, but they put us in a back room and the service was mediocre at best. They added 20% gratuity to the bill! I have heard of adding 18% but never 20% and we all felt like because it was added in, they didn't feel like they have to give us great service. We all needed water the whole time and they never came back with it.
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