I stayed with my partner at this hotel for one night in a suite.
When we arrived the check in staff was surly and seemed to be indifferent to our requests. They did provide an upgrade to a suite with a modest increase in price.
Here is my problem: I left a computer in the room. A laptop. I haven't seen it since. I called and asked for help and was forwarded to a service manager's line. I talked with him and the hotel manager over the next few days but it was like pulling teeth to get them to look into the room, ask the staff and to take an interest generally. The manager just said their staff were trustworthy, with them for a long time, etc.
Losing a computer is a very big deal! It is far more compromising than losing your wallet. Nevertheless the hotel management seemed to take a very indifferent approach. I haven't decided what to do next but I will at least start with this review.
I believe this hotel's security is lax and their attention to this kind of the theft shows it.
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