First, let me say that the front desk staff is gracious and working hard to make everyone's stay enjoyable, and the room "looks" great. Unfortunately, staff goodwill can't keep up with the hotel's deficiencies.
We couldn't get the room temperature cool enough; it hovered around 72 degrees consistently despite turning the thermostat down to 64. And the fan blew day and night, no matter the temp. Family members reported the same issue in their rooms.
The roof leaked adjacent to the outer wall.
The breakfast at the hotel restaurant (a very substandard serve-yourself buffet) was $12! Bland scrambled eggs, sausages that tasted like sawdust, blech. The only edible items were the fresh fruit and toast. Not much for $12.
Potholes in the parking lot. If you're not watching where you're walking, it's treacherous.
I have to believe there are better options in San Antonio that this.
hotel reviews