I stayed for a week at this hotel recently with a large conference. It is a huge property, and was hosting three very large groups simultaneously. This is a good, business like property, and I would recommend it. It does suffer from a lack of personality to some extent, and there were some glitches in service, which keep it from attaining another star or two in my book.
Pros: (1) Bars -- one's a sports bar, the other is a quiet bar in the main lobby. Both were well run and servers were attentive despite being busy many of the times; (2) Staff -- Friendly and helpful, by and large; (3) Guest room was clean, and amply sized and furnished in a hotel style; (4) Location -- heart of downtown Dallas.
Cons: (1) Service glitches -- for about three days in a row, housekeeping inexplicably did not leave any hand towels. Others at our conference reported the same problem, leading to the conclusion that the hotel does not maintain enough hand towels to accommodate a full house. Also amenities were not replenished sufficiently. (2) On the second day of our conference there were check in lines easily fifty people deep, with a line winding more than a hundred feet from the front desk. There only appeared to be three desk associates there, so either the hotel was vastly understaffed for a mass check in, or they don't have enough terminals to efficiently check guests in. (3) Valet -- Valets were competent and polite. However, the main desk, where you call or stop in to summon your car, was frequently unmanned. This meant that you had to find one of the valets in the car retrieval area and convince him to run and get your keys out of valet central, if he was able to get in. (4) Guest room amenities needed some updating. My clock radio featured a CD player, but no IPOD Doc. Hello? 1997 is calling and it wants its clock radio back. My guess is that the last time a guest played a CD in there, Bill Clinton was still president.
So: Overall, I would recommend this property, but maybe not when it's at capacity and not if you're looking for a different or unique hotel experience.
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