My wife and I were in town for the weekend for a Seahawks game for her birthday.
Check in: Quite frankly the person checking us in was somewhat rude and a bit unprofessional and unaccomodating. We booked in advance, and they did not have the type room that we had reserved. We were given a room with two beds and were told we would be able to move the next day to the type room (king) we reserved. The room for night one was just ok.
The Rooms: They are clean. The television in the room is awkwardly placed between the seating area and the sleeping area. The rooms are suites and I would imagine that it is placed here to avoid placing an additional TV in each room. Not the typical setup compared to the suites I have stayed in.
We had to move for night two in order to have the king room we reserved. The room was right across from the elevator.
Aside from having to move, the noise was UNBEARABLE. I have NEVER stayed in a hotel that allowed so much noise in from the street. We didnt sleep at all. There was also a severe issue with light. The gap under the door was huge and lets TONS of light in. This was an issue in both of our rooms. Window coverings also let in too much light.
Room Service: In a single word- Bad. We placed an order that took about an hour and a half to get. Food was cold and not correct and we waited another hour and a half to have the them make it wrong again.
Conceirge: Asked her to order a taxi for us. We waited and waited, only to discover that she had not ordered one for us. We called our own.
Valet: A+. The valet people were professional, friendly and very knowlegable of the area. They could teach the front desk a few things.
Location: Good
Sorry management, about the not so good review. Maybe it was just a bad couple of days for you all. I travel quite a bit and have stayed at other at Marriott properties and this one just didnt measure up. As a manager myself, I see room for much improvement.
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