This was my first time flying with Alaska Airlines and I cannot say enough good things. I could not get into the States from Canada to get my flight because I didn't have the ESTA, my kids and husband didn't need one because they are Canadian. We decided they should go ahead and I would wait and fly as soon as I received it. I called Alaska Airlines and they were amazing, no wait to talk to someone, and allowed me to change my flight as needed and only pay the difference. They did not have to do anything to help me really, as my ticket was one of the cheaper options. Once I got the document I needed three days later they got me on the next flight available. Every member of staff I talked with was so polite and professional. The flights went on time and arrived early. I have flown quite a lot in the past and have never been as impressed as I was with Alaska Airlines and I will go out of my way to fly with them again, even though there are usually other options that work better for me flying from Canada. I really don't understand why their rating is not higher.
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