So, apparently greed and lackluster customer service as well as, I'm suspecting, inadequate servers are all combining to make Netflix, imo, go down the tubes. Here's a transcript of an email I attempted to send back to them (it was from an automated account) after they, for the third time, sent me the guilded steps for \"viewing success\":\n\nHi. Thanks for these steps. The thing is I turn all my devices off regularly - probably 2 or 3 times a day - so they're constantly resetting like what you're saying to do in these instructions. And since I have ethernet, only the first 2 steps apply to me, and like I said, they're done on a regular basis, so...although you guys are quick with an answer, I still don't believe it's an adequate one to explain why I, with a premium package from my ISP, 13 mbps download speed, and comparatively little trouble streaming video on most other sites, e.g. YouTube, Digg, Hulu, etc., still continue to have problems loading content on your site.\n\nSince May, I can only successfully watch an entire movie without major interruption approx. 25% of the time. Maybe I should be paying 25% of my monthly bill? Perhaps you guys think we pay relatively little for the great service - and, in essence it is great, or was, for my first few months as a customer. And now, to hear you guys are jacking up your rates, when I'm DEFINITELY not getting what I pay for, I think sucks the big one. I've also had several DVDs that have skipped and been unwatchable also, so here's an idea coming from someone in business development and marketing:\n\n - Skip raising your rates and focus on customer satisfaction first\n- Hire more (or better) people for DVD inspection/quality control/tech support\n- Use the billions you must be raking in and get more servers/DVDs to ensure the quality you purport to have\n\nThen you won't take a huge tumble when rate jacking and thumbing your nose at customers causes them to jump ship by the millions in the months and years to come. Just my 2 cents.
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