Really poor experience. Having been a customer for a really long time, when I changed banks recently my card payment failed to update and when the system tried to take my subscription amount it didnt go through. I added a new card manually within 2 or 3 minutes, but regardless they cancelled my account and removed the special offer I was on. When I eventually got through to someone (they do not make this easy, with any phone or email support deeply hidden in a labyrinthine menu) I explained that payment had been updated but I still couldnt access my account. They said it had automatically been cancelled, and any special deal I was on was lost. No attempt made to try to help and ultimately they have lost a customer. I was already at the end of my patience with it to be honest, with the poor app, and the constant need to keep signing in/security checks- if you literally spend too long making a cup of tea it will sign you out! Unlike Netflix- I cant remember the last time it asked for my password. Now Tv makes you feel like you are not trusted, not a nice experience.
company reviews