We reserved 2 rooms at this place for Saturday, September 6 at the exhorbitant price of $149 plus taxes for a Super 8. Not exactly a budget motel in my opinion. The woman who took my reservation was being distracted constantly by small children in the background and took a long time just to book the room. I was given a confirmation number for my reservation and wrote it down. Within hours of making my reservation, I called back to cancel because I got a better deal elsewhere. The second call was handled by a man who again was constantly distracted by small children in the background, these were not children of guests as the people that I was talking to were dealing with the children as parents. When I completed the cancellation, I asked specifically for a cancellation number and was told that my cancellation number was the same as my confirmation number and that I would receive an email confirming so. I never received the email and should have called them back but didn't feel the need and actually forgot about the whole thing. Until today....
When I checked my card balance online this morning I found that I have been charged $400 for two rooms that I cancelled the same day that I made the reservation!!!!! Upon calling the motel, I was told by the manager that I never cancelled the room because it would show in their system. I was also told that they would have given me a cancellation number had I cancelled and since I do not have one, then my reservation was never cancelled. So I am being overcharged for 2 rooms that I did not use based on the mistake of the front desk operator. I cannot even rate this motel because I didn't stay there last night in the rooms that I obviously didn't know were there for us. My advice - don't call this place directly if you want to book a room, go through Super 8 reservation system so that you talk to a professional and get the information you need.
hotel reviews