back in July someone placed a order under my name and I luckily received a parcle at my address and when I opened up it was a contract phone which I did not order went to store to return it they didn't accept my return because its a fraudulent order and I requested a return label over a call and return it with in colling off period carphone wearhouse has confirmed that they have received a phone and they even confirmed that there was fraud happened under my name
After 2 month I get a bill from ee saying I owe them 421 pound of bill when I phoned ee about what bill they said I had a contract from carphone wearhouse in start of July (which I have already returned within colling of period) and ee still haven't cancelled the contract as they requested the information from CPW and they haven't provided the information which ends up hurt my credit file for 5 months late payment and 1 default on ee account know ee requested for a letter from CPW confirming that if handset has been returned with imei information and carphone wearhouse won't give me that latter as one of there member says we already have provided you a letter which has worked with ee previously and it will work but ee already said we need something with imei on it and this letter can't be accepted.
Update on 1 March 2021
Sent them a email last week they do big promises and never do them one of there customers representatives said he will get back to me by Thursday 2 weeks ago on resolver and the Thursday still haven't turned up and EE contacted Jim regarding bill which CPW has to clear on my ee account Jim haven't replied to them either and no one replied to me on my trustplot email is will all I can say is AVOID
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