In general, I really like the Aloft hotel concept - a nice, clean, affordable, design-saavy hotel stay without too many frills. I've stayed at this Aloft in Tapestry Park a couple of times in the past and it has met expectations. It's a decent area with nice restaurants in walking distance. However, this last time around was a different, frustrating story.
I was arriving at midnight with my 6-month old son and had called twice to confirm that the hotel would have the crib ready in my room so that I could put him to bed when we arrived. They assured me it was, even when I asked at the front desk when checking in... and then there was no crib. It took 20 minutes given there were almost no staff on site at that time of night. Then it went downhill from there - problems with service, billing the wrong credit card, not giving me a late checkout on a Sunday even though I am SPG Platinum, and the worst of all was that the tap water smelled terribly like sulfur and stank up the entire room. It was unbearable to brush your teeth/take a shower. The front desk staff agreed it was bad and blamed Jacksonville water.
Anyway, I'm willing to give this brand another shot but won't be staying at the Aloft in Jacksonville next time I visit. The Sheraton down the road is nice, new and has much better service.
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