My husband and I arrived at Hotel Contessa around 9:30 pm. The hotel appeared very busy but our check in was very smooth and the concierge/bell hop was very helpful and hospitable. We traveled with two small children so this was greatly appreciated. The room was clean and very well kept. We ordered room service which was very delicious. The next morning we ate at the restaurant which was very good, as well. The fruit was fresh, the coffee was bold and the sausage and bacon was amazing, Definitely recommend this restaurant for breakfast.
However, the next day after long hours between the river walk and the natural caves. We returned to a room that was not as cleaned. It appeared that the towels were not even exchanged for new ones.
The hotel fell short of service upon checking out.That morning, I called down for regular coffee which was not restocked and was guaranteed to be brought up. However, no one brought me any regular coffee. I let that go.When we were about to leave we called for a concierge/bell hop and for our car. 50 MINUTES later with a phone call to the front desk during that time asking about their whereabouts still no one. 20 MINUTES later, My husband and I with our 7 month old and 2 year old in tow brought down all our luggage. Very disappointing!!! The concierge/bell hop appeared to be hanging out. Our car came quickly but it concluded our trip with a bad taste.
Overall, the hotel location is in a prime area and the food was good. Service very questionable.
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