After a recent horror of an experience flying with Jetstar to Honolulu and back I'd dreaded a pre-booked trip from Sydney to Narita with a stop in Cairns on the forward and aft leg. They didn't disappoint in their complete disregard for passenger comfort. It took 90 minutes to check in at Narita on the return flight which left 10-15 minutes to get through customs & security leaving no time for a meal so we were forced to eat on board. Because I didn't have a credit card ready the food cart kept going. An hour later I approached them and ordered. The cabin staff told me it would take 20 minutes. About an hour later I again asked them where it was as they were only too happy to take my card. Eventually it came. During that time I observed about 5-6 cabin crew running around with first priority serving alcohol. I was seated on the aisle of an emergency row seat and I saw no no pre-flight compliance check about willingness and capacity of how to assist in the event of an emergency and what our roles would be should the crew member/s be incapacitated. It's my last flight with this lot. A pity as the fleet themselves are relatively new and crews on the flight decks are clearly competent. But the handling of checkins and treatment of passengers by cabin crews are a bridge too far. Good Bye.
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