We purchased our tickets 6 months ago. 2 weeks prior we noticed the flights have been completely changed to a different schedule. Called to fix it and found out two legs were completely cancelled without notifying us while the flight status online still showed on time. We were given only one 35h option for a previously 12h route including sleeping on another city. We had to take it. We were told that we would still have the upgraded seats we purchased (50 dollars each leg for me and wife= US$400 total). Got to the terminal and were told we would just get whatever was left by a very rude attendant. Tried to call customer service about seats and hung up on us. It's incredible that a corporation can get away with treating people like this.
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