We stayed at the JW Marriott for one week in June. Overall the hotel is beautiful and the pools are very nice. However, was very disappointed by their housekeeping. Our sheets were changed twice, no problem there, but the bed sheets had big holes or tears in them.The bathroom tiles were full of hair but I had to tell the maid to vacuum them as the housekeeping was minimalistic. Wow we travel a lot and even the Red Lion has never used torn sheets. Went to their restaurant which of course is pricey. Took the recommendations of the server and ordered 1/2 Baby Back Ribs. I received a huge plate of a full rack of pork ribs, not baby back ribs. The meat did not fall off the ribs as advertised and were very tough. I sent them back and they took it off my bill. A bit disappointing for Texas. I sent a note to Marriott via their website but never received any reply. At least you would think they say they are sorry and will look into the problems reported. Not quite up to par for a 4 or 5 star hotel.
hotel reviews