We reserved a 2 bedroom suite for the last night of our TX travels. The desk staff were pleasant enough - but tried to put us in a unit already occupied. They rectified the situation with some Haagen Daz Ice Cream which was very nice and a much appreciated gesture. When we got to our "real" room - it looked like it needed some serious updating - but would suffice for one night. When we returned from our all day adventure in San Antonio - we discovered the air conditioning wouldn't adjust despite many attempts in many ways to adjust it - we ended up closing vents just so we didn't freeze ourselves out (it was too hot to turn it off completely). The living room TV didn't work with any of the 3 remotes in the suite and the light over the stove didn't work. It would not have done any good to report it when we noticed it because it was about 11 p.m. I did report it the next morning - and was offered only 2000 Marriott points for our trouble. I have stayed in many other Residence Inn properties and usually find them well maintained and extremely pleasant. I would never stay at this one again.
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