it is so hard to get in touch with their support team, my order always has missing item(s) and their driver is not even sayong sorry even though they are the one who misplaced it. - i am only editing my post because, jokes on Grab's reply, I still don't have any update with the ticket I've create since Jan. 2 that's how 'good' their service and it was your rep from messenger who told me to do this. so thank you so much for more reason to hate grab
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