My extended family and I had a celebratory dinner at the Hilton Buffet on a Saturday night at approx RM200 per person amd it was a disappointing experience. This was my 3rd visit over the last few years and where it was kinda ok before with sone nice highlights.. ... It has descended to really disappointing standards. I stay at many hotels and Hilton are usually on the top of my list of favorites.. But the Hilton KL failed this time miserably. There was NO parking available even for Valet services! I had to park at Aloft with NO assistance or directions from the hotel staff.. Who apoligised very sincerely but gave no advice more than... 'you must park outside'. he could have been better prepared with some guidance if this was an expected situation on busy nights.. Back to the buffet which was popular enough to enforce a 2 seating rule that night. We took the later seating at 8.30pm and it was HORRID. Food was running out and not replaced promptly, food quality was very average, the hot pasta station that previously made fresh pasta for you on the spot (a small highlight for me) ... was closed only leaving large servings of quickly soggy pasta for guests. For a premium price at a premium brand, there are much better options in KL. Until the Hilton picks up their standards, GO ELSEWHERE!
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