Stayed at the Novotel New York for 6 nights in November. The hotel was in a great location and the brand new fitness centre was great. The lobby was undergoing renovations but that didn't really bother us. The rooms were small but clean but a little dated now and the bathroom needed to be renovated. Overall the hotel was fine although I have stayed in better for less money but this is New York. The one thing I must say is the staff at the hotel were not friendly or helpful at all. In the 6 days we stayed there I never saw any of the doorman help any guests with their luggage and there was guests checking in and out all the time and I never even saw them greet anyone. They just stood around looking disinterested. The reception and cafe and bar staff not much better. The charge for the Internet per device was ridiculous as well, it should be per room like other hotels. After New York we headed to the Grand Hyatt at San Francisco and it was a completely different experience.
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