The Ames, while on the surface looks beautiful and the staff are courteous, is lacking some major attention to detail. The rooms look stunning upon entering and are simply appointed but once you settle in you notice things that just shouldn't happen in a hotel of this caliber (or cost!).
Examples:
- The paint on the edge of the built-in desk was chipped all along the surface from white to brown.
- "Queen" beds are NOT queens but rather Full beds -- and there is a significant difference.
- The shower curtain had marks and stains on it.
- Hair left in the shower/bath
- Yellow stains on the duvet
- A shower drain that clogged and inches of water accumulated at our feet
- Shower curtain was not hung high enough so inches of fabric are dragging in the bottom of the tub/shower
- Hot water seemed to wane over time
- We were given a DVD player that had a remote with dead batteries
- Not that it's a detail, but arriving to a hotel room that is set to 58 degrees is simply unreasonable. Try 68-72 to be more environmentally and customer friendly.
One thing I can definitely commend them on is their bath products -- I don't think I've ever been satisfied with a shampoo and conditioner provided by a hotel before staying at Ames. And, of course, good location -- so many things within walking distance including the T (subway) though be forewarned that there are not many restaurants open after 6pm in the area.
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