I was very excited when I saw the Groupon deal for affordable laser hair removal. The office was nice (located in a suite of a larger building) and Michelle was friendly and made me feel comfortable. I even added additional treatments right away because it was such a great deal. I was happy with my first treatment and excited to go back for more and see results. \n\nI became frustrated with time because appointments booked up so quickly and Michelle seemed rushed through each treatment. Never did she suggest booking a full hour to cover multiple treatments--the new technicians (who were also very friendly) were the first to suggest that. I didn't have a number to call to reach the other technicians so had no way to communicate when I couldn't get there on time for one of the appointments. Michelle is not responsive to emails or voicemails--I had to call and email her repeatedly over weeks to get an answer to one question about more services. I feel like she booked more appointments than she could handle and unfortunately, the service suffered as a result.
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