Las Vegas to Toronto. Air Canada is pretty much a disgrace to the Canadian image and the maple leaf. It seriously needs to revamp it's customer experience/service strategy, as well as upgrade a majority of its fleet. Most of the planes, especially those serving its own country and the US are from sometime in the early 90's it seems. Squeaky seats, fraying seatbelts, broken air vents, non-functional lavatories causing huge delays, loss of baggage are just a few examples. Rude staff on the phone and on the planes is another disconcerting issue. Let's pull up our socks, Air Canada, and represent the country the way it deserves to be.
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