I stayed at the Hotel Intercontinental in Dallas on a Saturday night. My first impression of the hotel was great. The lobby is large and attractive, and the person at the front desk was helpful and friendly. My request for a king room on a high floor away from the elevator was accommodated.
Room – the 12th-floor room was great and it had a great view of Dallas. The bed was incredibly comfortable, it had a large TV, desk with executive chair, and a side chair with ottoman. The bathroom was quite large with a good water pressure in the shower.
Hotel in general – Overall the hotel was great, but there are a few things, I think they could do better. First, when you pull up the only options you see for parking are valet for $18 or self parking in the garage for $10; however, there is a big open parking lot where you can park for free. I find it odd that they charge $10 to park in the garage when there is a ton of open parking. Needless to say, we parked in the free space. Also, the location isn’t great for walking around. We tried to find a restaurant we could walk to, but there don’t seem to be any sidewalks around. Thankfully, the hotel does have a courtesy shuttle that we utilized to take us to dinner, which was less than a half mile away.
The pool – The pool experience should have been nicer. There were some people at the pool, but many of the tables and lounge chairs had empty food containers and used towels all over them so it was hard to know what was taken and what was empty. You can order room service and have it delivered to the pool, but it seems as though no one ever comes to clean it up, which was kind of gross because I could smell ketchup and old French fries. Also, I called room service to order a glass of wine, but it was going to take 25 minutes, so I declined.
The bar- We had pre-dinner drinks at the bar, which were good- your typical overpriced hotel bar drinks. The décor in the bar is lovely and very upscale.
Overall, I’d stay here again if I could get a discounted rate. The rooms are what really made our stay great. There are many good restaurants in the area and it made for a good one night stop for us on the way to Austin, TX. The pool situation could use some help and someone to make sure everything stays clean and organized.
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