I had to have meeting near LAX. After reading the reviews and client suggestions. I booked into the club level room for two nights end of Nov. A reception staff named Kia almost spoiled my trust in the Marriott group which I used to stay throughout my travel in Asia , Europe and N. America.
This female staff had a lot of screw-ups when I called directly to the hotel to made changes to my online reservation. She was extremely impatient and caused me time by calling the LA regional reservation center to reconfirm the wrong info she told me.the system. To my surprise, she misled my niece that the rateI booked was not on Club level and wasn't entitled to club lounge facilities when My niece checked in- who arrived one day earlier than I did..
I went to meeting right after I arrived at LAX from an international flight. I didn't return to the hotel late after 9pm to get to enquire about the discrepancy against my reservations.
I was delighted the Renaissance Montura has a capable Front Desdk Manger - Peter Choi. Mr Choi upon checking on my reservation and instantly offered apology to the mishandling of my reservation. He made adjustment to the room rate for the first night which my niece didn't have the club level facilities. He rectified our key card to ensure we had the club level facilities even we were not on the club level which I was still willing to pay for the club room rate instead of moving.
I was impressed with the professionalism of Mr. Choi.
Apart from this flaw, the rest of the hotel staff are hospital and helpful. The hotel shuttle runs aroiund LAX every 15-20 mins. witha friendly bux driver. The hotel is closed to car rental base, and the shuttle stop to Manhattan Beach Mall which is the closest quality mall in the area. Four Point Sheraton is right next door, Don't drive into the wrong hotel =)
Some review commented the hotel is dated. I was apparently not in a recently reburbished room. But it was spacious, clean and well maintained. The lobby is not as dated as some reviews. However, the lobby physical setting is a bit unorthodox, the reception desk in in the far left corner, with a lounge area right at the entrance. For an Airport hotel, one can't expect a granduer spacious lobby with marble columns, it is still above average.
I will return for the genunine Marriott hospitality extended by the Duty Front Desk Manager- Mr P. Choi.
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