We bought two tickets from Prague to Kathmandu via Sharjah in November 2018. We were supposed to leave April 13, 2019, Ten days before the flight we tried to add some food and to change baggage allowance through internet browser. It must be said that their website does not work optimal in any of the internet browsers. We managed to change baggage allowance but no food. From that reason we log out and tried to add food later but we realized we don´t have access to our PNR anymore. We had still ten days to departure so we tried to contact their customer service via e-mail. Till now we do not have any answer. We contacted sales department in Prague by phone and also personally. They proved our PNR with conclusion we had cancelled both tickets in internet browser ourselves and the flight is full. We are still in shock. Two weeks of holiday, year of preparations for our big way to Himalayas, another friend waiting us in Kathmandu, services paid in Nepal are gone. Mainly, nobody let us know about tickets cancellation. If I wasn´t interested about my PNR, I wouldn´t know yet my tickets are cancelled. As proof they just reproduced conclusion of their IT Department in Sharjah. You have no chance to get in touch with somebody from their central agency in Sharjah. Mainly I would like to point out that I do not get any document confirming ticket cancellation. Welcome in modern times full of IT technologies where human being is a poor individual and those big fish use it for making money
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