This is a hotel that clearly caters to conference guests. Although we were there on vacation that was fine with us. The staff was very attentive and available. The rooms were of a decent size, clean, functional, comfortable beds, and ours had a great view. The lobby is a zoo, but since I never hang out in the lobby this was fine with me.
I would have given the hotel a 4 if it were not for the location. It was very seady. If you walk up two blocks to union square it is great. But to walk those two blocks you have to make your way past many homeless people who were often threatening. I saw one business man try to make his way to the lobby while a man walked behind him yelling "you cracker" at him. I love to be able to walk out of a hotel and explore. But, if you head the wrong way from this hotel the neigborhood is quite scary. The conciege even gave us a map, crossed out a big section, and said, "don't go in that direction."
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