Booked a room w/two queens for a family Bat Mitzvah weekend. Upon arrival at 4pm (check in is at 3pm), they tried to give us a filthy room with two doubles instead. We agreed to wait an extra hour or two for the "queen" room to become available. We called the hotel at 6pm, and were told that the room was available, and our luggage would be put in the room (it wasn't). Upon our arrival back at the hotel at 10:30, it then took 30 minutes to bring us with our luggage to our room.
This room was not as disgusting as the first, but there was hair (not ours) in the bathroom, and some kind of orange glop on the lampshade. The next morning (around 9am), we showed the head of housekeeping the lampshade, and asked that it be removed. We were gone all day, and arrived back at the hotel at 4pm, to find that not only had our room not yet been cleaned, but the lampshade was still there. Absolutely disgusting.
The hotel itself is pretty, the rooms are ok - although the blankets and bedspreads are typical, cheap & basic - the kind you hate to touch. The only positive aspects of the hotel were the bellman and the food. Breakfast and dinner at the steak house were both very good.
Would not stay there again if you paid me.
hotel reviews