We stayed at the Four Seasons for a weekend get away for a friends birthday. I will start with a few the pros. We had requested an early check in and upon arrival both rooms we had reserved were ready. The check in process was smooth and Blair at the front desk was great. When we got to the room it seemed clean at first glance. It had been serviced for sure. We were thrilled with view but a little disappointed that we had requested a fountain view, got one but then when we opened the curtains, we saw a fountain with no water. I understand that the hotel does not control the city's fountain but it would be nice if when requesting and paying a premium for the fountain view, the hotel could info guests that the fountain is not in working order.
As I unpacked my toiletries in the bathroom , I was checking out the fancy four seasons robes and I noticed red stains all over one robe and a big brown stain on the other. We were on our way out so we talked to the conceieger on our way out about the robes and he stated that they would take care of it right away. We returned after a beautiful day in the parks and shopping and walking the city , when we returned to the room,there was one folded robe on the bed. When I checked the bathroom,the stained robes were still hanging . We called housekeeping and we placed the stained robes outside the door. Yuck.
About 20 min later, we got an apology call from the manager about the robes. This was nice but I was still kind of grossed out by the thought of what might have been on the robes.
We had made a late dinner reservation so we decided to grab a drink at the Swan Lounge before we left for dinner. I think they should rename it the Kid Lounge. It was 8 pm where went for a drink and the bar was filled with kids running around and the servers seemed more consumed with serving sippy cups then taking drink orders at the cocktail tables. We waited for about 15 min and then my husband just went up to the bartender and ordered drinks directly from the bar while I waited at the table. Our friends then joined us and a server finally showed up. Since we already had our drinks, one person ordered a beer and the other water. The server seemed annoyed and it took another 20 min to get a water and a beer. We left the bar/ lounge at 9:15 to make a 9:30 reservation and there were still kids running around and playing all over the place.
When we returned from dinner the front desk had left a piece of birthday cake in my friends room and a chocolate treat in our room and a note of apology for the robes. That was a nice touch but the robes are not something I would wrap myself in any day soon.
Overall, I think the four seasons is a beautiful old hotel but I am not sure I would ever use the robes or attempt to get a drink in their bar again.
hotel reviews