Our family stayed at this hotel for six day. For six days we were treated rudely. There where five of us, my husband, myself, 14 yr old,11 year old and 70 yr old active grandma. Upon arrive in taxi, no one greeted us, offered help with luggage (we had to ask for help) or really even acknowledge us. Ever time we left or came into the hotel there was no welcome of any sort. After six day at another 4star hotel they greet you. The door man was down right RUDE each and every time we ask for a cab. Often ignoring us completely to help a guest who came up after us. Concierge was less then helpful when asking for directions. They even told us the wrong way to go on the cable car.
The positive thing I can say about the hotel is the room was very large. It was a corner room and had plenty of room for all 5 of us and our stuff. Having said that, the window sheers had holes in them and the white wood work was filthy.
We went for breakfast our last morning to the lobby resturant. We wanted plain pancakes, they don't carry plain pancakes. We were told they could order them from room services but the wait would be very long.
We did speak to a manger, he seemed concerned. We told we wanted nothing but to pass on our experience for the next guest. When we returned to our room later, there was a bottle of wines with 2 glasses and a cheese plate for 2. Clearly he never looked to see anything about us. If you are sending something to a room, maybe cookies and milk for 5 would have been more appropriate.
We were so looking to stay at this iconic hotel. It really was so disappointing. Many locals asked us about the rooms and such; too bad we couldn't have had more positive things to say other then the rooms are big. We won't stay there again or recommend it. What a disappointment.
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