The rooms are large and comfortable.. The beds and bedding excellent. The bathrooms large, ours had both a shower and a large bath. Desk worked well. Internet (ethernet + wireless) $15/day.
The staff and service levels let this hotel down.
We arrived late at night and tried to get some food - room service was very slow - we were on hold for at least 10 minutes before we gave up and rang the front desk. Once we ordered, food took at least 30 minutes.
Concierge desk produced random results. One was very helpful and delivered quick results. Another had very little initiative .
Restaurant staff also produced random results. Some were very friendly and keen to please and deliver, whereas others had no idea. The maitre d' always seemed bewildered and not really sure what to do.
Bar staff likewise sometimes delivered, and sometimes not.
Front desk capable and friendly.
The hotel location is in a quiet area, a few blocks from the Smithsonian museums. A short cab ride to the busy central areas was no problem for us, but if you want to be in the middle of the action this is not your place.
Management needs to find staff who are motivated and understand what good service is.
Overall, probably did not represent value for the price. Make the service more consistent to earn a recommendation.
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