I'll start with the good - the bed is really comfortable and the staff is kind. The rooms are pretty nice. I definitely had some issues, though.
Noise: I originally was in a room on the 9th floor overlooking the freeway. I went right back downstairs and asked for another room because it sounded like I was in the middle of the freeway. I got moved to a different room on a lower floor that faced the front of the hotel and away from the freeway, but I could still hear the traffic loud and clear throughout the day and the night. I also could hear my neighbors flushing their toilets and drying their hair, as well as the ice machine down the hall. I barely slept the first night, called downstairs to speak with a manager about changing rooms again, but the manager hadn't arrived yet. I asked to have the manager call upon arrival...five days later, I'm about to check out and still haven't heard anything. I would've checked out, but I got the hotel through Hotwire and ahd already paid for it.
The Security: On my last night at the hotel, my keycard demagnetized. I went downstairs, and the person behind the desk just asked me what room I was in and gave me a new key. She did not ask for ID. I don't care if my mother were behind the desk, I would've wanted her to ask for ID. It made me a little nervous to think that anyone could go down there and say they were staying in any room and get a key to any room...
Rips in the Sheets: I couldn't believe it when I read about ripped sheets in another review before coming, especially at hotel that is almost $300/night, but sure enough, there were rips in the duvet and in the fitted sheet. The rip in the fitted sheet extended from the foot of the bed to the middle of the bed.
The Cafe: A bagel and a small bottle of orange juice costs $7.00. And the bagel wasn't even that good.
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