Disgusting service.
I have been a loyal 3 customer for 6 years with no previous issues if anything always complimentary. I called them with a network issue in January followed all the steps to resolve this and it didn’t help at all, I have spent the last several months trying to contact them to no avail then when I got through to a manager he was clearly working off a script and was no help at all. I explained I wanted my service to actually work and he offered no help in this regard so I explained I wished to leave the contract and he stated this will only be agreed if I send him my phone back, despite having already paid £250 upfront for this phone and £50 a month every month since then all for nothing and my signal not to work? How does this make sense? And when I asked how this helped he said the best they could do was 2 months free, but then I’d go back to paying £50 a month for nothing as I still have no signal. I have never witnessed such shocking customer service. After I explained my situation he simply said that’s it and pushed me to the side and ended my conversation with no regard or help. This is disgusting and me and my family will be going to our local news agents and telling this story as I have all screenshots of this disgusting treatment.
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