I normally don't write a review while still at a hotel, but I have grown so frustrated over the course of my stay that I didn't want to wait until I get home. Thankfully, I am checking out in the morning.
My most basic problem is that every request of mine was answered with an abrupt no. I am a seasoned traveler who spends over 50 nights a year on the road so I think I know what a reasonable request is and mine were reasonable. I was here for a conference and upon check-in asked for a room with a king/queen bed as opposed to two doubles - the answer was no. So that's fine, I understand, it is a busy week.
Now when I was given a room on the 4th floor I asked for a higher floor, again, the answer was no. I was concerned about traffic noise at night and my concerns were justified as everything from trucks to two-stroke motorcycles roared outside my window each night. I know this could have been accommodated because a colleague who checked in after me (with no elite status either) was asked his preference for a high or low floor.
I checked in on a Monday evening, Wednesday afternoon the hotel's digital television stopped working and is still not back up as of Thursday night. All guest rooms were given a notice that it is due to "system upgrades" and a reminder that PPV TV is still available. Now I've never heard of a 36+ hour system upgrade, especially when the hometown Bruins are in the Stanely Cup and unavailable on any analog staion. So I called the front desk and suggested that guests be offered one-free PPV movie to compensate for the trouble, of course, you guessed it, the answer was no!!
Those are the big things, but there were also little. I asked the concierge for a dinner recommendation one evening and she obliged, but indicated I may not get a table unless she went ahead and made a reservation for me. I let her make the reservation only to get there and see every table open. She clearly only wanted the tip, which she got, but I felt that was very disingenuous. The rooms are indeed small and the bathrooms smaller, but I knew that going in so could have overlooked it if the service was better. And just tonight my hamburger that was ordered via room-service came undercooked, but I don't care at this point to send it back and ask for a credit because I know the answer - NO!!
There were a few positive notes. The location really cannot be beat for either business or sight-seeing in Boston. There are some nice Select Guest Perks, like free beverages in the morning, turndown service in the evening and free wifi. Although the wireless printing does not work and the hotel was no help (had to call 3rd party tech support).
So I really hope the Hotel Manager does not respond and only mention the few positive remarks because I was overwhelmingly disappointed and will not be returning to this property.
I know my Platinum status at Marriott does get me a certain level of service, and I did not expect that here, but I did expect some common courtesy at the very least.
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