The first two are particularly bad because some of the other problems are things that could be improved upon with staff changes. But overall, would not stay here again (even for one night)!
The good first:
1) Room seemed relatively clean, furniture not as scuffed up as previous reports seemed to indicate (though one night I did see a rather large rat entering a building adjacent to the hotel).
2) Concierge lounge is fairly decent (if you have access) with friendly staff. Real pastries in PM, and continental breakfast (average) in AM
The bad:
1) Location: some distance from Convention Center, downtown shops. Especially at night walking in near vicinity as young/non-body builder female, didn't feel entirely "safe." I've stayed in Philly many times before (convention center area, Rittenhouse Squate, Upenn area), and not felt as unsafe in the neighborhood such as around this hotel.
2) Paper thin walls. Someone coughing in room next to mine, and it literally sounded like he was in the same room. And given problem #2, especially bad.
3) Housekeeping: yelling (yes, yelling) at one another up and down the hall at 8:30 A.M. Particularly bad given problem #2)
4) Front Desk Staff: 12:30 AM, awakened from a deep sleep by security knocking loudly on my door: "SECURITY!" Fortunately, I had put the door latch on (always a good thing in any circumstance), because the security guard tried to open the door (and failed). Startled, I leap out of bed and say "Excuse me?" The guard says "Oh, there's someone in there." Incredulous at this astute observation, I say "Yes, apparently there is someone in here, how can I help you?" The guard leaves without replying.
The next day, I try to reenter my room after getting breakfast, and the key doesn't work. Go downstairs to the front desk, and mention the incident from the prior need. Amazingly, front desk staff does not immediately apologize, and offer to make amends, but asks "When are you checking out?"
Finally manager comes over and (after some prompting on my part) offers an apology for the early wake up call, and offers amends. Check-in front desk staff was very pleasant, but apparently not very competent as she didn't actually check me into my room, so the incident was entirely hotel staff's fault. Question: Why is it so hard for them to admit that they made a mistake and offer an apology? Craziness..not the way to keep customers coming back!
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