My wife and I have the worst experience ever with Turkish Airlines. They delayed our first flight multiple times due to technical issues and finally after an entire night of delays they cancel the flight but they did not release our tickets to allow us to get reschedule our flights. So we spent all night on the phone with our booking agency and the airline help center but nobody can help us until Turkish Airlines start their shift the next day (not until 10am). When we return to the airport the next day we are told that we have been put on the same flight but when we get to the gate they are already delayed again. After about 30 minutes of waiting the staff have no answers and one of the gate employees even tells my wife "If you want to make it to your destination on time you should book another flight with a different airline. Turkish Air will reimburse you because of the delays." So with that bit of terrible advice, we book another flight and try to leave the airport to check in with the new airline. But at immigration we are told that we cannot leave as our tickets have not been released (again) by Turkish Air and we were supposed to be escorted by an airline employee to immigration to fill out paperwork so we can leave. We end up sprinting through the airport as we are told by the information desk that the delayed flight is now boarding. So we finally make it to Istanbul where a Turkish Airlines employee stops all passengers with connecting flights and says he will escort us to our gates. After leisurely walking us through the airport he points down a long corridor and says our gate is at the very end. So we sprint, once again, to the gate only to find that the gate has already been closed and they would not reopen it for the 10-12 passengers who needed the transfer. So we watched as the plane pulled off the jet bridge and onto the runway feeling like we had been slighted once again. In all, we are still trying to get our money back for the extra flight we booked under Turkish Airline's advice, and we had a horrible start to our summer holiday. No matter how cheap their flights are, we won't be flying Turkish Air ever again.
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