Just returned from a four-day stay at the Venetian and it was all right. Not a gambler and not the hugest Vegas fan, but got a good deal, so figured what the hell? Overall, was reasonably pleased with the room, probably because I got a good deal, but let's talk about what went well and what didn't.\n\nFirst, the bad. \n\nI really don't have the hugest of expectations when it comes to customer service. I figure they're all getting paid about minimum wage and I'm not a high roller, so they couldn't care less, but every now and then, I'm truly stunned. \n\nSo, ordered room service one morning and it was marginal, but what took the cake was that after breakfast, I called to have them remove the dishes. (Had to since they had set the table in the suite rather than leaving a tray that I could set outside the door) So, I called and they said they'd send someone right up. So I wait, and I try to be patient because it's a big hotel. But I'm waiting and I've got plans, so I'd like to get in the shower and get ready. After an hour, I call and say what's the deal? They say they'll send someone right up. A minute later, they call back and say they couldn't come get the tray because I had the Do Not Disturb sign on my door. And I say, well, I called for a service. Clearly I wanted the service. Could someone not have called me and said something, I'm sitting around waiting and no one's going to show up or tell me why?? To which they respond well, they can't call because there's a Do Not Disturb sign on the door. Uhm, WTF??? Did you not just call me two seconds ago??? Did you not deliver the breakfast with the sign on the door??? How is that different?? I get that they want to respect the sign, but seriously, the idea that you just don't provide a service I've specifically requested and don't tell me about it and expect me to just magically figure out why, is mind boggling in its absurdity. The attitude by the room service person was pretty much too bad, your fault, deal with it. \n\nI complained later at the front desk and got an apology that at least sounded somewhat sincere, but that was about it. I wasn't looking for freebies, but a call from a manager saying that the issue had been addressed with the responsible staff member would have been nice (and would have been what? customer service?? Hmmm, novel idea.) But, that's asking too much. I know. What on earth was I thinking??\n\nOh, as for room service, it's INSANELY overpriced. Seriously. I don't mind splurging for the comfort of eating in my room, but this was outrageous. ($8 for a bowl of oatmeal? $7 for a small glass of oj? Are you kidding???) By the time you add tax, the $4 service charge, and the mandatory 18% gratuity, you EASILY spend $35-40 for a simple meal for one person!! Insane for food that was mediocre at best. Oh, and the glass my juice was in was dirty. So. Needless to say, there was no more room service for the rest of my stay.\n\nNow, the good.\n\nLocation was excellent for walking to other attractions. The room was nice - not *fabulous*, but perfectly fine for what I spent. Sure, the sofa was a tad worn, and a couple of the pillowcases had some frayed spots, but I'm sure rooms in Vegas get some hard partying usage, so I could live with that. The room was an excellent size. There was a big king size bed with plenty of pillows, flat screened tvs in the living area, sleeping area, and the bathroom (!). Though the tv was behind the bathtub. What's the point of having a flat screen tv in a bathroom with a huge soaking tub if the tv doesn't fact the tub?? Silly. But the bathroom was huge and nicely appointed. It could have used a more thorough cleaning (there was a layer of dust on the tank cover of the toilet), but for the most part, it was ok and the room as a whole, was ok.\n\nOther than the room service incident, found the staff generally friendly and helpful. Yes, it was a loooooong walk to everywhere, but that didn't bother me much. Just wish I'd brought more comfy shoes. Did notice the scent everyone complains about. Actually found it kind of pleasant and not overwhelming. \n\nNow, the excellent.\n\nThe Canyon Ranch Spa was A-MA-ZING!! Seriously, absolutely amazing. I looooove my spas and this was the best I'd ever been to. And it's much more affordable to go there then an actual Canyon Ranch Spa (which is about $5,000 for one week!). I will probably return to Venetian JUST to be able to go to this spa again. I know you don't have to stay there to go, but there's something really nice about only having to hop in the elevator to get to your room after being all blissed out from your massage. \n\nSo, Venetian folks, thank Canyon Ranch. They saved your review and because of them, you will probably get my repeat business.
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