CHRIS "MANAGER" of Carphone Warehouse Cribbs provided what can only be described as the worse customer service I have ever experienced. I brought earphones from the company which stopped working after a couple of weeks so wanted an exchange. I didn't have a receipt but offered to provide proof of purchase on my bank statement and could provide the date and time of the transaction all of which was rudely rejected. No attempt was made to look for the transaction. Chris's demeanor was extremely passive aggressive, patronising and dismissive. When I said that I surely have Consumer rights he simply said "no you dont, not without a receipt". How this person became manager is without doubt one of the mysteries of the universe. I was sold a faulty product and was refused a refund! AVOID THIS STORE AND THIS MAN AT ALL COSTS.
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