Of 4 airlines that I booked for my wife and myself to LAX from MNL, Cathay Pacific was the only not to cancel our outbound flight. Little did I know what nightmares were coming. We were scheduled to return on different dates. First, CX canceled the HKG-MNL leg of my wife's flight and didn't offer any alternatives. They were content to strand her in HKG. When I called, they offered the same itinerary that my wife already had on a different date. But they wanted an upcharge of over $1,000. They finally booked on an itinerary with a 12 hour transit in HKG. No apologies, no compensation, nothing. My wife had to accept as she had to be in MNL for a work deadline. Days after, I received an email that my return flight was changed. Upon closer examination, I realized that CX stuck me with a 24.5 hour layover in HKG. Their attitude was that I accepted the change. I did not. They made the change, not me. I found out that under HK law, I'm not even allowed to have a transit that long! Not sure what CX was planning to do with me after I was denied transit in HKG. When I called, I was offered my previous itinerary on a different date but with a $2200 upcharge. I ended up having to cancel my return flight and book with a different airline. The refund, which I have not received is only 10% of my original fare after penalties. CX used to be a great airline. I will never choose it again. I've never been the victim of an airline extortion attempt before.
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