The flight got cancelled and the online checkin was still working and no one informed me so I had to drive 2 hrs to airport and back from airport after knowing it has been cancelled. I asked for refund since its mentioned in their website but they kept offering me reschedule flight within 18 months. I explained to them it is irrelevant for me anymore but I keep getting the same message as it’s an auto reply. I called and everyone say it not our responsibility submit online complaint.
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