Prague to Keflavik. Experience of the worst low-cost airline under the price of the traditional airline, no online booking manager, no fully usable mobile app, call-centre operators without knowledge, extra-legroom seats with space of basic ones, booking changes they do without letting you know. This airline is facing as a traditional and modern one. But reality becomes when I saw the type of aircraft, I realize, that I will fly with low-cost airline aircraft. I believed that for price 210€ I'll get the full experience of the traditional airline. I prepaid food and seat in the first row. About one week later, when I wanted to add baggage, my booking manager site was empty (no option to add more services). So I called the customer centre and I got information that this is happening often and it's not possible to fix my booking manager and I have to manage everything via call centre (the mobile app is useless, you can't manage anything there - you only see information about the flight). Then the operator also told me that my seat (i paid for the first row) was changed because of changing aircraft. I wasn't noticed before via mail or SMS, that this happened. Not for least, she also told me, that this aircraft doesn't have"kitchen, so it's not possible to have warm food there, which I paid for. So I ask for another baggage and refund for food. One week later I tried to have another call and ask about my issue. Another operator told me, that it is possible to have warm food on this flight. I was totally disappointed, but at the and I order a paid for the food again with hope, that second operator knows what she speaks about. During boarding, I came to the oldest plane I can imagine from the most low-cost airline Smartwings. Legroom was tiny as in other B737, but my seat was priced as the extra-legroom seat. The only one thing I was fine with, was the food menu for 15€.
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