We flew from Tel Aviv to Cairo via Amman. We arrived in Cairo, my wife's suitcase did not arrive. We filled out a form with all our details, and waited for someone to contact us. Of course it never happened. Every day, we made sure to contact the airline, via phone and emails, but no answer. They did not answer us, hang out the telephone after long time of waiting, and simply did not feel like working. For 12 days, we took care of buying new things, spent the trip initially at clothing and shoe stores, and paid about $900 for the new things. In any case, we returned to Israel. We tried to contact the airline again, suddenly they answer. Now the funniest part about it, they found the suitcase today and they offered us compensation of $70. Our recommendation is never fly through this company. Because if you're in a situation where you'll have to talk to someone, you'll never find anyone.
airlines reviews