I just returned from a conference at the Sheraton Downtown Denver. The hotel itself was nice and clean and the staff were courteous. However, when I was checking in the clerk asked for a credit card to cover a deposit for incidentals. I provided her with my business credit card, which all my travel expenditures must be charged to. She ran it once and said that she could not get it to work. I had to give her another card and clearly told her that I did not want the room charges charged to this alternative card because there was not enough available balance. She assured me that this would not happen and that all charges would automatically go onto my original card. Sure enough when I checked out I found that they did charge my alternate card and I had to ask to have it transferred to my travel business card. The clerk assured me that the charge was not processed yet. Funny enough I checked my online credit card statement this morning, not only is there a $124 charge for incidentals on my bill (i was only in my room to sleep and used nothing) but they charged for the rooms also (the room charged showed as reversed). Now my credit card company has charged me a $35 over limit fee that I now have to fight to have reversed. This is all after the front desk clerks assured me that this would not happen. I also have to waste my time calling the hotel back to make sure that this $124 incidental charge is reversed.....sigh.
As far as conference facilities I found this to be one of the worst experiences. Several of the conference rooms are impossible to find (Terrace floors) and can not be accessed by elevator. Then once in the rooms there was never enough chairs, the microphones did not work properly and the IT staff were impossible to track down and often gave up on solving the problems. Also forget being able to see the screens from the back of the rooms since the ceilings were so low. I would not recommend holding a conference at this hotel.
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