We stayed here prior to leaving on an Alaskan cruise along with my 2 brothers and their children. I selected this hotel because of its location and also because of the suite concept. On arrival we had problems with the check-in. We were told we had booked 4 rooms even though the confirmation said we booked three. After several minutes the woman at the check in agreed to cancel the "4th" resevatioin without penalty. Only one room was available when we arrived at 1PM; my brothers couldn't get into their rooms until about 5PM. There was additional confusion at the front desk when they tried to get their keys. It was resolved but still annoying.
The rooms are very large and nicely decorated. However there are a number of maintenance issues: one lamp in the living room didn't work because the switch was broken; there is a fireplace in the living room but it was not operating. In the bedroom, one lamp wasn't plugged in because there was only one outlet and it was taken by a clock that could not be set to the right time.
We did like the location and the fact that coffee was served 24 hours per day. The lobby is small but very attractive as was the room where complimentary breakfast was served. The kitchen had glasses, plates, etc along with a microwave, refrigerator and dish washer. This would be an excellent feature for a long stay!
If they can figure out how to straighten out the reservation issues and better maintain the rooms we would definitely recommend this place. Right now I am not convinced that we would stay again.
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