I really was expecting more from this hotel. The location was great however, rooms were small, and front desk service was disappointing! Last year we had an amazing stay at the Hampton Inn. The W was no comparison to the Hampton Inn. It felt like the only competent people we dealt with were the doormen and the housekeeping staff. The front desk service agents were rude and incompetent. It took more than one of them to figure out our reservations and they all provided conflicting information. As for the lobby of the hotel, it was not a typical hotel lobby but felt like a staging room for the bar attached to the hotel. It was poorly lit and seating was lacking for hotel guests. On the first night of our stay, a hotel staff accidentally set off the fire alarm at 4;45 am - definitely not a great start to our stay. Unfortunately, I wouldn't recommend this hotel to anyone. Sorry.
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