I had to cancel my flights due to COVID and they would not give me a refund back. Instead, one of their team members chose a date without letting me know and rebooked my flights. A few weeks later, my sister who was scheduled for the same flight ended up getting a full refund along with a few others I know. I'm not entirely sure why I was not getting a refund and why they kept accusing me of re-booking my tickets when I never did! Also, my last travel with them to Guyana was a horrible experience!
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