They were offering money and hotel for any whom offered to stay until the next day flight. We did not accept as we needed to travel. 30 minutes prior to take off, they bumped us, as we had not boarded by then and closed the flight. Refused to allow us to board and said the ticket office would replace our tickets for the next days flight. My 7 year old daughter was crying as we were denied boarding and the rude gate attendant, whom I regret not taking her name said to her "this is your parents fault, so don't cry" I asked to her why the she said that to my daughter and she began to insult me and requested we leave the international terminal. It took us over 1 hour to get to the other terminal ticket office. The attendant said we had to pay for a 1 way ticket for each passenger as it was our fault for not boarding plane 1 hr prior to take off, and That paying for new tickets were the only option. I will never use Air Europa again and we do not recommend it to anyone.
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