Returned a phone, and have been waiting over a month since the date the phone arrived back at their warehouse for a refund. I've been told to wait 28 business days to receive a cheque at my billing address...
If a cheque was posted a month ago it clearly would of arrived by now, yet customer service keep reiterating I have to wait 28 business days (has been 26 business days so far) until they can do anything, which is ridiculous amount of time to have to even wait for a refund for such a high value item.
Clearly based off other reviews on here, this isn't an isolated incident. Based on this utter farce of a situation I'm never touching this company again, and would advise others reading this to do the same.
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