What a difference a year makes! When we had our event there last year, I was extremely impressed with the quality of service & the amenities in the hotel along with the rooms being large in size & well appointed. \n\nOur convention was excited to return to the Fremont area this year. We even expanded it to be 6 full nights instead of 3. \n\nWhat a disappointment. Upon arrival, after 3pm, I was told the suite I'd reserved wasn't available and that all I could get was a double bedded room. I'd also requested that I have a room closer to the elevator because the halls are long and i'm a bit on the hippy side. My room was the next to the end of the hall. 1 door closer. \n\nThe bellman dropped one of our bags when taking it out of the cab and splitting it open. Not even an apology. \n\nUpon checking in, the front desk staff was rude to the point of obnoxious. I heard later if you slipped them a 20 they would fulfill the accommodations. I guess they didn't know bribery was against the law and that would explain where my suite went. Poof. \n\nArriving at the room, the bed were made but housekeeping had failed to remove several used bottles of beer, 3 filthy wash cloths behind the bathroom door & we had no toilet paper. I called housekeeping and was informed a manager would have to call me back. 10 minutes later the manager called, apologized and assured me they would send someone right up. An hour later I called back. They sent someone but he refused to remove the dirty wash cloths until I went Big City Woman on him. \n\nthe one bright spot on my arrival was going to Oscars. I arrived just before happy hour was over, had a great waitress & the food was as excellent as ever. \n\nThe rest of the week went down hill. It was as if they didn't want us there at all. There was no security guard at the tower entrance so 4 out of 6 nights we found people sleeping or passed out in the vending machine area on my floor (9th). Unacceptable.\nWhen making my reservations, I specifically asked if they had finally gotten in room movies, and was assured they had. This was a lie. and the \"front desk manager\" (I say that with quotes because Im pretty sure she wasn't) was over the top rude when asked about it. There were no channels on the TV so you had to guess what channel you were watching. and yes I know that most folks don't come to Vegas to watch TV but you can't gamble 24x7x6days. Do I look like Melinda Gates? \nLet's move to Friday when I needed a bellman to move some luggage for me to another room. With an additional of our 375 rooms checking in, there was a 200 room wedding also checking in. The bell desk had 1 - yes I said it - 1 bellman on duty. who puts 1 bellman on duty on a weekend? I had to call the front desk they said they would tell him. 30 minutes later nothing. called for the hotel GM - and was told there wasn't one on duty. LIE. No hotel, no matter how big or how small doesnt have management. \n\nToday, upon checkout, I started at 7am calling the bell desk no answer. Finally I called the operator who again informed me there was no GM on duty. On a Sunday at 8am with 750 rooms checking out? LIE. I sent my son down stairs only to find out that the button that is marked \"Bell Desk\" on the telephone, doesn't ring to the actual bell desk. It just goes no where. \n\nIts a IF they don't want anyone staying there. \n\nAs much as I love to go to Oscar's, I will never ever go to the Plaza again. I don't care if I do miss out on those lovely Carolyn cocktails. I'll get over it. I don't need to spend my $$ and I did spend too much to be treated as if I was some homeless motherless child. The bum sleeping in the vending area was better off since he didn't have to pay.
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