I book this property due to the good reviews as well as to its convenient location right at Fishermans Wharf.
Where shall i start from?
I think the valet parking fee needs a special mention: 45 $ per night plus tax. I found it pretty expensive ...also considering the high rate already paid for the room.
Checking in: Very mechanical check in, not really welcoming ...specially consdering that we were very tired after a long drive, therefore a smile would have been appreciated ...and free of charge!!! At least it would have helped in making a better first impression.
The lady was not even helpful in explaining the services offered by the hotel, nor where the elevators were located.
She simply mentioned that if we would have hurried up, we would have had a free wine tasting at the lobby.
We found our room, with access for disable people. This is not a problem, but we would have appreciated to be notified.
Very unpleasant view ...basically the window was cut in half by the side walk. if we would have left the window open to let some light to come in, everybody could have seen what we were doing.
Bad sound proof. Very noisy.
Bathroom was pretty big, but being for disabled people did not have places or little shelves where to place my perfum, make up and so on.
Room size was good, very clean and we did really liked the the design.
The concierge lady we dealt with was really nice.
We made a reservation for Alcatraz and we have been charged $5 per ticket as a commission.
Fitness center not the best seen. Old machines and never seen mainteinance while I was there. Water never re-filled.
Not even a 'thank you' while checking out or some nice words like 'hope to see You again'.
I do not feel like reccomending this place. Not for the property itself, but for the lack of enthusiasm of the front desk. Anytime I attempted to ask for something (and it happened with different employees) they looked so annoyed and bothered.
Since it is not cheap i would suggest to go and invest in any other hotel where guests are valued customers.
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