Where to start...we are Starwood members and prefer to stay at Westin hotels because they meet our expectations. The Book Cadillac failed miserably. There was no door person to open the door, no bell person to take our luggage, there were Starbucks coffee sleeves in the foyer of our suite, we had no ironing board, there as no remote control for the television, and the requested hypoallergenic bedding failed to materialize. We have never had a single complaint about a Starwoods property, but this was by far the worst hotel experience we have had in years.
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