“Personalised service? You can’t get that in many airlines nowadays, much less in Economy class.” This is a statement that I always see in the comments section for flight reviews on YouTube. Being an avid traveller and a frequent flyer in Economy class, this would be a statement that I would agree with to a large extent based on my experience on Singapore Airlines and other airlines carriers during the pre-and-post covid era. However, Singapore Airlines has proven me wrong today during my flight from Hong Kong to Singapore on SQ899 on 13/9/2023. When I was at my seat, I requested a set of playing cards from a friendly Air Steward named Mr. Cedric Chan. He was very hospitable and he was very professional in explaining to me that the flight today had no stock of playing cards. As I was already told by the air stewardess on the flight from SIN to HKG on SQ 898 on 9/9/2023 that they had no more cards, I simply brushed it off and told Mr Cedric that he did not need to worry too much about not fulfilling my request.
It was much later during the flight that really surprised me. Mr Cedric Chan gifted me a Singapore Airlines bag and placed amenities such as socks, sleeping masks, and bathroom slippers that could be used for my next flight with SIA in November. He took the time to chat with me about our travels in Hong Kong and we even talked about our National Service days when he realised that I was still serving my National Service in Singapore! Both of us discovered that both of us love collecting SIA memorabilia and are Harry Potter fans! When he realised that I would be travelling to London on 7/11/2023, he quickly recommended the Warner Bros Harry Potter studio. When I went back to my seat after our chat, he came back with one more set of amenities for my dad and he gave me 2 Business class Menus as a souvenir to make up for the lack of playing cards. I was sincerely touched by his gesture and he came to my seat again to bid me farewell before landing.
Overall, thank you Singapore Airlines for the unforgettable memories with you on my flight from Hong Kong to Singapore, please keep me updated on the acknowledgment of Mr. Cedric Chan’s efforts!
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