Wow. Did not think I'd be writing a bad review for this place, but I'm afraid I have to.\n\nBack in February, I was invited to stay in a 1200 sf wraparound terrace suite, but when I arrived, they told me they were out of them and I've have to settle for a smaller terrace suite. However, I was verbally promised that a note would be put in my account for an upgrade the next time I stayed. Seemed fine to me. Since I wasn't paying for the room, I didn't really press the issue and the resolution was acceptable.\n\nFast forward to today, an hour ago. I had received another free terrace suite offer and called to set a reservation. When I asked about confirming that an upgrade would be available, I was told that nothing confirmed over the phone unless I received a *written* upgrade promise. Moreover, the reservations rep stated that she saw nothing in my account regarding the promised upgrade from my last stay. So, I cancelled my reservation immediately. Can't abide a lack of integrity. I'm sending a separate email to the supposed supervisors, so I'll update this review if they resolve this issue.\n\nAs far as the hotel and casino themselves, as others have mentioned, they are quite beautiful, call it contemporary cosmopolitan style. Lots of dark wood veneer and crystal. It's really quite lovely, and I did enjoy my stay here back in February.\n\nThey also try to cater to a high-end clientele. On my last trip, as I played at a table, the pit boss came by and upped the minimum bet. \"Keeps the riff raff away,\" he said with a smirk. Hey, mother-fracker, I *am* the riff raff! And based on his definition, they would probably consider the majority of people reading this review to be the riff raff as well.\n\nThe attitude is funny in light of the actual short, sordid history of this place. If you know the history, you'll also know that beneath the beautiful facade it was acquired in foreclosure and is hemorrhaging money. I don't know if that explains the surly attitudes, but for a property that's essentially broke and living off debt, they sure have a lot of noses in the air.\n\nFor my money, I'm sticking with the Caesar's properties, Bellagio, or Aria. They might not be as \"hot\" as Cosmopolitan is right now, but at least they treat their customers with respect. And hopefully they'll be around longer.
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