A nicely finished hotel in West 37th St, alongside a couple of sex shops but otherwise good location. We stayed here for Thanksgiving and the following four days so the hotel was quite busy and we could not get the correct room for the first couple of nights. The reception staff were variable in helpfulness particularly when we came to request the change to the correct room. A bit of gentle persistence won the day. The rooms are cramped but in midtown NY that is probably something to accept. There are no tea and coffee facilities in the room and the tea offered in the morning in the restaurant is hard to get without locking into an expensive breakfast. There is no functional fridge as it is full of minibar items which are charged for if you remove them from the fridge, even if you don't consume them. The concierge Carlos needs a special mention as his smiling face charm and helpfulness are enduring. We had dinner there and found the staff cold and disconcerting. Many foreigners use this hotel. which is perhaps why some of the staff are offhand . Beds are very comfortable. We were initially on the 4th floor and later the 16 floor. Traffic noise was not a problem in either though the airconditioner was noisy in room 1603. We stayed five nights. The fitness centre is clean and functional.
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