I couldn't believe the room I was given: the carpeting was bearly threadbare in several places, the bathroom hardware was hanging by a single screw, and the room was dirty. While my room had a chandelier, it was festooned with cobwebs. I contacted the hotel manager, who moved me immediately to a new room, only marginally better and slightly cleaner. There were no cobwebs, but once again the walls and pictures in the bathroom had splatters of makeup, toothpaste, hair gel, and who knows what else. And I refused to sit on the settee or the chair, since they were quite heavily stained. When I expressed my unhappiness, the hotel management said there was nothing they could do. Attempts to escalate to Westin Corporate management have yet to yield -- and likely never will bring -- results.
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