I stayed at this hotel, after staying at the Marriot East Side for a couple of days so I did get used to a certain level of space. Hence, I can't give this a rating of 5. I stayed in the Broadway Classic room, which is fine if you are on your own but I wouldn't choose that for two people... it would be impossible not to get in each others way.
Overall the room is well appointed, it has everything you need and is perfectly comfortable. I had stayed on the 18th floor, so I'm not sure what the noise levels are on the lower floors but it was not as bad as I was expecting. However if you are looking for more space and will be spending more time in the room then I would think that upgrading to something bigger would be a better option.
Personally I think that the location is what makes this hotel a great place to stay, two major tube stops close by and the proximity to Times Square makes it ideal for a weekend stay. Shopping is also quite convenient, 5th Ave and Madison Ave are just a few blocks away. There are also a number of restaurants and bars in the surrounding area.
Service on the whole was really good, I did not make use of the restaurant or bar so I can't comment on that.
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