My husband and I decided to take our first trip together, post baby, to the Hyatt. Unfortunately it was during spring break.\nThe location is great as it's a short drive to all the downtown Scottsdale action as well as Phoenix. They offer valet as well as self parking. \nThe hotel grounds are beautiful and most of the staff we encountered were friendly and helpful. Check in was smooth, however I wasn't offered a margarita like I read in most of the reviews... could have been because we checked in at midnight. We booked a standard room which was spacious and our balcony overlooked a courtyard. They have a Starbucks on site as well as a few restaurants. We saw live music each night which was an added touch. They didn't play through the night like I saw on some previous reviews. If you go to bed at 9pm then ask for a room away from the lobby. I think they finished up each night between 10-11pm. \nThe spa here was amazing and I wish I would've come back to spend the day there instead of the pool. We spent our time here at the adult pool which was beautiful, however this is where my frustration lies. Like I mentioned, we came during spring break, so I expected crowds. There were kids in our \"adult pool\" and the staff didn't seem to do anything about it. While I don't mind the older teenagers, ten year olds playing catch should have been moved to their own section. There isn't really a divide within the grounds though... Pools are separated by the towel bar and a grotto. My other gripe is that people came down at 7am to reserve their chairs.... My husband and I came down at 8am on our last day to spend a few hours here and about 80% of chairs were already \"reserved\". This should not be allowed and it isn't at most hotels I visit. The worst part about it was that I didn't even see these people in the 3.5 hours we were down there! Hotel staff should also remove the base towels from the chairs... they were all wet in the morning and while I got towels to go over them, I still thought it was gross. My suggestion would be to better manage this area. \nRegardless, the property is nice and the grounds are well kept. I would recommend this hotel or return in the future.
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