So we stayed here for one week. I don't have much time to write everything in much detail, so I would rather list in bullet points:
- The rooms are newly renovated and very nice and contemporary
- The lobby is small and the public space and restaurant on 36th floor are still old and dated
- We used our Diamond upgrade for a suite, upon check in and arrival to our room, got an "accessible roll in shower" room - not what we wanted. The bellman kindly called the front desk, and the agent had the nerve to tell us that ALL suites were like the one we were in - really?
- So the bellman, knowing I was upset, called Chris the manager, who was more than kind and accomodating
- We got a regular suite which was nice until we went to take showers in BOTH bathrooms. The tubs were stopped up and within minutes of shower - we had 3 inches of water accumlated
- It took 3 trips from maintenance to fix the problem
- The next day - the ondemand movie system didn't work
- The internet was intermittent and slow
- We went to run at 7am up in the gym, surprised to find only 3 treadmills!!! All used - how can a hotel this big only have 3 treadmills!
So, the location is great - the rooms look really great and bed was amazingly comfortable - but the systems in general were just not operable enough to provide a "worry-free" stay.
hotel reviews