My husband and I just returned from a one-night stay at the Westin (first weekend in August). Upon arrival, we were told that our room was not ready and we would need to wait until about 3 PM. Being we arrived at 10 AM, I had not expected to get into the room immediately, but was surprised that it wouldn't be ready before 3 (particulary with Gold status). There were many festivals going on in town over the weekend, so the hotel was insanely crowded. The Westin staff did the best they could with the staff available, but you could tell that everyone was a bit too busy to really care that much about customer satisfaction. I felt rushed when I asked the conceirge for a dinner recommendation. We took her advice of a Thai restaurant down the road and were not impressed with the restaurant she recommended - food was uninventive and was prepared a little too quickly to have been made to order.
As far as the room goes, we quickly noticed that the marble hallways did little to absorb hallway sounds and heard people coming in and out of rooms most of the night.
On a positive note, we were upgraded to the Starwood Preferred Guest floor (which got us a nice room, and mediocre view of uptown and some air-conditioning units below). The amenities were standard (including two complementary bottles of water), as a previous poster mentioned and the Heavenly Bed and Heavenly Shower are always comforting. The location is top notch, right across the street from the John Hancock building.
Finally, the price for parking was quite steep at $41 / night. Overally, this hotel was very comfortable and if you like the Westin brand, you will be in for no surprises other than a bit of noise during the night. As an alternative, the Westin River North in Chicago is also a nice bet (where you'll be trading convenience of a Michigan Ave address for more peace and quiet).
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