I stayed here for a conference, and probably wouldn't have otherwise - big chains aren't my first choice. That said, the conference was well tended-to by the staff, and the food was really pretty great, too. The staff was friendly in genereral, and the bed and pillows were really comfortable.
Here's where they lost big points: The room smelled like horrible, cheap air-freshener. When I first arrived it had just been cleaned and it was pretty intolerable. I had to turn on the A/C and leave for a few hours. I hesitated to have the room cleaned again during my week stay, but when I finally asked for fresh linens a few days in, sans air-freshener or any cleanser, they AGAIN sprayed the room with the horrible stuff.
I also ran into a grabby bellman who actually held his hand out for a tip before he would move my suitcase upstairs (the escalator made it difficult for me to do so alone). He then pawned it off on another bellman, keeping the $5 for himself. That's pretty tacky.
If they could stop using that terrible air-freshener and get rid of the grabby bell-guy, this place would rate much higher.
hotel reviews