Been with BT for over 45 years. What on earth has happened to them. Experiencing the most appalling service after my phone line stopped working. Reported fault nine days ago. Promises, no action, many phone calls waiting over 45 minutes. Being put on hold after explaining complaints then back to music and waiting 45 minutes again. Promises of return call to mobile not kept, or problems with connection being resolved. Received text message, stating should now be reconnected, but not. Email sent stating complaint now closed. Told only way to fix is by digging up established garden and drive for new cable, not having that. Cancelled BT due to frustration and lack of phone and broadband. Told would be subject to a month’s notice to be disconnected from a connection that isn’t working. BUT, BT still expect the bill to be paid. For what? Absolutely disgraceful. No point going to another supplier who would be using BT’s outside connection because there isn’t one! Looking into other options of which there aren’t many. Thanks BT for nothing!
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