Awful company, providing truly awful service, and blatantly lying to customers. BT left me stranded with no internet connection for more than 5 days (and counting) at the time of writing. Promised multiple times that engineer was booked to come, but failed to show on two consecutive days. Spent 5+ hours on calls with them so far trying to get it sorted. No explanation as to why they kept cancelling, just made up lies. Regulator needs to step in and sort this mess of a company out. They can't be a provider of what are deemed to be critical national infrastructure services, yet be so incompetent and dishonest in how they operate. Would strongly encourage all current users to move elsewhere before something goes wrong, and would definitely recommend any prospective new users to stay well away from this toxic organisation.
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