A few people actually did behave as if they worked in a 4 star resort. The staff at the Acqua restaurant and PATRICIA from the marketplace. Patricia went out of her way to be helpful. The staff at the front desk should be replaced - There are so many lovely hotels in san diego - I would not stay here again. -- grounds beautiful,attended a wedding, nicely done. rooms okay mine needed a better cleaning- dust covered tables. arrived early and expected to wait for my room in the tower. I did not want the villas but she said it was in the same villa as my other family members - it was NOT, lovely view of the parking lot and quite a walk to the rest of the family.. Decided to just endure since it was only a few days and I did not want the bride to feel things were anything but perfect. Gift bags from the wedding couple that were supposed to be delivered to the rooms took several inquiries before I got mine. My sister NEVER got hers. no one from the hotel seemed to care, she got tired of asking - no smiles, hope u enjoyed your stay, how were things etc. I did not have a car but seemed like the front desk clerk ( the same one that gave me the dusty room) chose who got charged or did not. The man before me at check out said he had a car and was questioning if he should be getting the $32 charge - the desk clerk said oh but" u did not have a car - right? " the man just said ok and left.
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