A totally abysmal “service” during a bereavement where an uncle had died. I tried to change some details on a bill to another relative to take ownership of the line and then get the bill from my uncle frozen. It was for Probate to pay from his estate. However after several calls and emails all I got was I needed to pay the bill regardless and there was no real show of empathy or care. It was also suggested if the bill was not paid immediately the case would be referred to dept collection agency. Utter tosh!!! We will be changing to another company ASAP. BT are in my opinion just greedy and uncaring bunch.
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