We'd never been there before and thought that we'd give it a try. The hostess greeted us upon arrival and was very pleasant. We were seated right away. We did not wait for our drink orders to be taken; the waitress was right there to explain everything to us. Angie was great and repeatedly checked up on us to make sure that we were ok. The problem was the food. I ordered Lobster Bisque and it was just not as expected. Barely any small little bits of lobster in it at all and the flavor was not great. I had ordered a NY strip med/rare with an order of shrimp to go with it. The shrimp was dry and tough and the steak was raw in the middle. Poor Angie had to say that this was their med/rare but it was cold and purple in the middle and I knew that she was just trying to make it seem like it wasn't an error. Funny thing is that my husband ordered his filet medium and it also came out raw in the middle. He just didn't say anything about it. What was most disappointing is that this is supposed to be one of the best places to get a good meal and to get what you pay for and it was just mediocre at best. You'd think that they would know how to prepare steaks to the letter by now. We live here and like to splurge on an expensive meal a few times a year but we won't be going to Ruth's Chris.
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