Was advised by a friend to stay there because of the location and to pay extra for balcony view. What a disappointed and waste of vacation dollars! Business class is supposed to be able to check in early and they claimed there was nothing available when we arrived--yet we stayed for three days and saw no one in the other balcony rooms. They gave us a lower level room and we couldn't see anything and requested a room move to upper balcony room. Still can't see anything sitting in a chair, the balcony views are blocked. One evening we requested a wake-up call to go on a wine tour the next morning--never came & we woke-up an hour late and not able to eat breakfast before our tour. The rooms are small and the hotel needs serious updating. My husband and I travel frequently and went to New York and paid way less for a NICE hotel there. This was the biggest disappointment I have ever had on a hotel. I would not recommend, there is much nicer than this in San Francisco at a better value.
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