The only thing good about the hotel is the excellent customer service. The agent that greeted me was very helpful. I did arrive too early but they did get me a room earlier than the normal check in time. The bed was hard and the only way I could fall asleep was by taking sleeping pills. Also the tv didn't work on the day I arrived. No signal. TV did work the next day which makes me believe they definitely had issues The noise outside was very loud no matter where in the hotel u were located. The hotel is right next to a busy intersection and the interstate (610). There was construction and you can hear it too. The construction was also an inconvenience because it caused me to make a detour to get on the interstate going southbound on 610. The first night was fine but after that there were noisy rooms next door and across the hall. They were completely disruptive. Running down the halls. The walls were paper thin. I didn't have time nor the patience to call the front desk to complain. I didn't want to make a fuss and have to move to another room. I probably will not stay in this hotel again. I will stay closer to downtown, galleria area and the pay the extra money for a nicer hotel.
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