Spent a week here end July with my 13 yo niece and cannot fault anything. The hotel staff were lovely. They were very helpful and very polite and friendly. Marcel made a real impression on my young niece. Thank you Marcel, you really did add to the great experience she had.
The hotel room was very clean, good size and had all the amenities we needed. The bed was very comfy, so much so, she wanted to take it home with her.
Location was ideal - very near subway, mins from centre of Times Square area, very near to most broadway theaters, pizza, Starbucks, food market all steps from hotel.
I visit NY several times a year for both business and leisure and always stay at 5 star hotels. I only tried the HGI Times Square as I thought it would suit a youngster a bit better. Quite frankly, after my visit, this hotel will be my first choice in NYC from now on and I am already looking to book a return visit later in the year .
It felt like a home from home experience. Without a doubt a huge part of this is down to all the staff, from security and reception to the the housekeeping staff who worked so hard to keep the hotel so clean.
I'll be back as soon as I can find a cheap flight across the pond!
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