I am a Best Western Rewards client - always stay at BW whenever I travel because the rooms are always clean, the staff usually helpful, and the facilities are centrally located and well kept.
This hotel is none of the above. In the first place, the premises are old, the furniture is worn, the carpets are dirty and the walls are dingy. That could be forgiven were it not for the fact that the staff is unhelpful, with the exception of one shuttle driver and one new receptionist. Examples: there are no instructions posted in the computer room about operating the printer or informing a guest how to log in, which means one has to ask the front desk and if there is only one person there, well, tough luck. When one asks for assistance, the staff behaves as if they are either annoyed or clueless or both. The rooms have been updated but the walls are horridly thin. I asked for a "quiet room" and could still hear normal conversations down the hallway! Finally, guests are not informed that if they want a shuttle to the airport., they must make a reservation! My entire stay there would have been comical if not so horridly inadequate compared with normal Best Western reputation for quality and service.
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