I just returned from a one week stay at the Renaissance Denver Hotel. It is convenient to the airport, to downtown, and to food and shopping so the location is just fine. The hotel itself it old and outdated and has clearly not been renovated in probably 20 years. Upon arrival I was met by a friendly curbside and front desk staff. The quality of service did not change throughout my stay. Everyone was polite and helpful. The one caveat to that was that there is a waiter in the lobby bar/restaurant who is less than friendly with little to no personality. The menu items in the lobby bar were very tasty, having sampled different options for about 3 of my 6 nights there (the linguine bolognese, Caesar salad, crispy loaf of bread and empanadas, among other items, were all delicious). I only used the main dining room for the breakfast buffet on Sunday and it was ok; not great but not poor either. Tough to screw up breakfast. As a premier member I was able to use the club lounge but didn't due to my schedule. I checked it out and it seemed fine. I tried room service one evening after a very long day at work and the food was great and delivered promptly; the minestrone soup might have been the best I've ever eaten. Now to the rooms... I was on the top floor. I believe the top three floors were reserved for premier guests who have a certain rank in the rewards program. If that's the case, I would hate to see what the lower floors looked like. The rooms were very dated in furnishings and dirty. My furniture was scuffed, worn, scratched, stained, etc. The bathroom "marble" counter top was cracked in numerous places. The curtains were old and filthy. The patio floor was covered with bird droppings. I can't say once nice thing about the interior of the room. The hotel should be gutted and cleaned up with new carpet, paint and furnishings. It is just not modern.
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