I recently traveled to Manhattan with 2 other guests via Bolt Bus to stay for one night, and we wanted to stay as close to Penn Station as possible. Hotels are very expensive in Manhattan, and we were on a budget for one room and could not book separate rooms for the night.
I took a chance and booked a room despite all the negative reviews. BIG MISTAKE! Despite the convenient location, and being litterally across the street from Penn Station, a room at this hotel should not cost more than $25 a night. We arrived at the hotel, and noticed there was a mosh pit at the check-in area. We noticed a lot of guests being upset due to incorrect booking confirmations, but luckily ours was not affected. A few of the reception staff were very rude to the guests. Our hotel clerk took 20 minutes to check us in, because she took forever verifying payment, which we paid in full several days prior. The moment we got into the elevator, I had a bad feeling. We got to our floor, we got out of the elevator and noticed a distinct musty odor that burned our eyelids. The hallways were poorly lit and gloomy. When we got to our room, we noticed there were large dents on the door as if people tried to break their way in, and when we got in, there was an even stronger moldy/ musty odor. The bathroom was a different story altogether. The bathtub looked like something had rotten in there for days. We refused to use the shower. The toilet was leaking, which explained the mildew, there were no towels, just one hand towel that they had thrown on top of the bath tub. The bathtub was absolutely DISGUSTING as you can see from the photo, which doesn't do it justice. The doors to the bathroom and closets would not close properly. The beds were small and uncomfortable. There were stains in a few of the bed linens, which we removed. The carpets were filthy. There were spider webs in a few of the corners through out the room, but we didn't notice any bugs. I'm surprised we didn't see any ghosts. The thermostat controls did not work, and it was very cold at night. Several wall outlets did not work, so we had to unplug both lamps in order to charge our phones and computers. We noticed there were burn marks at the outlet covers, which shows that the electric wiring is outdated and in need of repair.
There was absolutely no upkeep or maintenance. Where is the money going? I made the mistake of not complaining to the hotel staff in order to switch rooms from the very beginning, which I regret very much. I also regret not taking enough photos of this place. From taking the time now to read other reviews, it is apparent that the majority of the rooms are just as disgusting. You had to be there to believe it. What was funny was every time we would go toward the elevators to go to the lobby, we would see other guests anxiously trying to get in the elevator, as if they were being chased by demons. I don't blame them. Some of the guests would not even acknowledge us when we went to greet them. They were just as miserable and frustrated as we were, which is no surprise.
I usually don't take the time to post negative reviews, but I feel I'm obligated to share my experience, so it's absolutely necessary for me to warn travelers, so that they don't fall victim to this hotel's dishonest business practice. It is unjust and unethical, and the nation needs to join together to put a stop to this madness! No one should have to suffer through this ordeal.
Also, PLEASE review the other photos that other guests have uploaded.
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