Laurelin Hefter was very helpful and communcated with me several times during the week prior to our stay. She also gave us a wonderful sushi recommendation for Ai!! It was delicious. If you stay here you HAVE TO walk to Lou Mitchell's on W. Jackson (?) for breakfast. The W staff suggested it and it was probably the best part of our stay.
The only "complaint" we have is our room (908) was a corner room and the way the TV was mounted on a side wall made it impossible to adequately view from bed. It also made it impossible to change channels or volume without getting up. This wouldn't keep us from staying again since we really didn't watch much TV but wanted to suggest they make a change on this. We paid the additional to upgrade to this room (Spectacular) and would have liked a better layout.
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