Unfortunately had a horrible experience, the room was extremely dirty and it had a really bad odor (stinky feet - moldy - old), probably due to dirt accumulation over the years and also due in part to the fact that the sliding door to the balcony was stuck and didn't open, therefore no airflow. My crawling baby ended up with black hands and knees after crawling around for just a little bit ...so disgusting!!! We let the front desk know about this, and they did nothing about it, then we asked to be moved, they kept telling us that everything was full and to check back the next day for availability, next day asked again, they told us the same thing day after day! My mistake: is that we didn't move to another hotel from day 1.
E V E R Y T H I N G E L S E:
P I C T U R E S on their website are deceiving, don't be fooled.
The S U I T E was smaller than other hotel rooms, can't even be compared to a regular size suite, you can almost touch the refrigerator with your toes while in bed, also the room seemed pretty dark, you always need to have the lights on.
The B A T H R O O M was clean enough, though not updated.
K I T C H E N: Refrigerator's freezer didn't work, had small microwave and coffee machine.
I N T E R N E T: Horrible reception, you need to go to the "1 man" business center, and hope that it's available or you have to wait in line.
T V , old style, no flat screen here.
BED horrible, beds must be 20 years old! had bumps and depressions all over, we all had bad sleep. I'm glad our vacation is over!
B R E A K F A S T: boiled eggs, cereal, toast, coffee and waffles, full of people, guests need to eat standing up or in their rooms, they only have around 5 tables.
V A L U E: Bad bad bad value, paid $119 to153/nt + tax, if you can, you better spend $20 - $30 dlls. more to get a 100% better hotel, well worth it.
L O C A T I O N: Not the best, right next to a power plant on a eerie area of the town right next to a noisy freeway, but close to the Riverwalk, Market Square or the Alamo (but not walking distance).
P O O L nice temperature but too much chlorine in the water, relatively small, no towels available.
The Bottom line is that we will N E V E R stay in another Best Western hotel anywhere in the country, and I'll tell everyone I know to avoid this hotel chain, for the price, you can find a Hilton or a Marriot for just a little more or at least a Hampton Inn, Best Western I S N O T a good value hotel.
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