This place has really gone downhill over the last year or so. I don't know if it's the \"economic downturn\" or what -- but one used to get great service and a great wash here. No more.\n\nFirst, a lot is missing/gone. They used to have a tinting business and a lively detailing team. Now, you're lucky to see anything getting detailed. The bays are empty most of the time. They used to have a decent selection of refreshments inside. Now, there are empty coolers and a huge one full of weird off-brand bottled water. They do have fountain drinks, as evidenced by the steady parade of employees coming in to fill their cups. No customers filling cups, though.\n\nThe customer service experience is awful now, at least at the front end. As you drive up, two sharks begin circling you. The first shark is the guy who used to just take your wash order and give you a receipt. Now, it is Upsell Man, a strange and powerful supervillian whose mission is to sell you detailing services... you know, to fill those empty bays. He will stop at nothing, offering free washes, discounts, all kinds of stuff. Today he was lackluster, only asking, \"You okay on waxing?\" I did just get my back waxed the other day, so I guess the answer is yes. He went back to the cigarette he was forced to set down when I pulled up. Cool.. I had gone all day without walking through second-hand smoke, so that was good. The second shark is Auto Glass Man. You know him. You've had to dodge him at gas stations, supermarkets, maybe even your work place. I need say no more about Auto Glass Man, but he is now circling your car looking for cracks and dings. If he spots one, Jebus help you.\n\nIf you make it past this gauntlet, the actual workers will start vacuuming your car. They are pretty good at this. Then the car proceeds through an auto wash. While this is happening, you go through a large depressing room to pay for your wash. Today was extra exciting because the cashier appeared to have her young children on hand. Why pay for child care? They sprinted around the room, yelling, crying, crashing into chairs, into myself, and so on. The boy of about 2 or 3 carried an open bottle of Sprite which splashed merrily about the floor as he ran. The cashier alternated between standing behind the counter texting and yelling things at the kids. I enjoyed this scene for a while and then paid my tab and proceeded outside. There are some sad remnants of further upselling that used to occur, the \"wash booklets\", but the cashier now has no time or interest for such things.\n\nNow when you get outside, you witness the area where the real work is occurring. My car was shining with water and now being attended to by a man who dries it, cleans the windows and interior, scrapes bugs off the front, and so on. I paid $20 for the \"Super Works\", which is supposed to include a \"deep clean\" of the doors and dash, among other things. Like a previous Yelper, I considered this expensive but hopefully worth the money. I have kids and the car gets amess. One has to keep up appearances. The guy worked hard and appeared to pay attention to all areas of the car. He even covered some areas I don't usually see them cover. When he was finished, I inspected the car, tipped him, and left.\n\nNow, 5-10 minutes after you leave the Auto Wash is what I like to call the \"WTF Zone\". I call it this because that's when you start noticing the stuff they missed, but you are too far away to go back because you have already burned your lunch hour. In this case, he missed the insides of the back windows (which are still covered with my kids' fingerprints), the leather wrapping of my stick shift (dirty/dusty), and roughly half of the steering wheel (half is glazed with protectant, half is dirty). \n\nWell, whatever. No one is perfect. There used to be two or three people working on each car, in better days. Now you get one and they miss stuff. He did scrape off the melted wax that had gathered in my center console when my daughter left crayons in the car, which I had been avoiding for weeks. Worth $20? No way.
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