First of all, as one who travels frequently, hotels rated 5 stars need not be the most expensive as is the case with the Hilton Back Bay. The Tripadvisor site looks to service, location, cleanliness, value, room quality and sleep quality. In my mind, this hotel rates 5 stars for ALL the above. First of all, the service is first rate from the moment one walks through the door, to the front desk, to room service, breakfast room, all with a sincere desire to please the customer. Our room was spick-and-span clean--no hidden corners with dustballs, etc; linens were fresh, glasses sparkled, 5 pillows added to the comfort. As for value: the hotel's website listed numerous "specials" and we took advantage of such a rate. Location is ideal: steps from the Prudential Center and all its shops. We walked to the Boston Symphony for a performance. Fenway Park for BoSox fans is a walk away. Fortunately, the MBTA Green Line is in the Prudential Center and is the perfect T Stop for short trips to the Museum of Fine Arts, Isabella Stewart Gallery, the North End, Government Center, Copley Square, and College stops. Cambridge is fairly close as well. Purchase a $15.00 weekly T Pass and you are set for travel in Beantown using the Hilton Back Bay as your center. The Green T line also makes for a easy 1st step for those wishing to visit Salem and its marvelous Peabody Essex museum.When visiting Boston my wife and I make a point of eating seafood. I must say that the one evening we ordered room service the seared scallops and risotto we ordered were as good as, if not better than, the seafood we enjoyed at the "name" 1st class restaurants we also visited. Amazing!!
My sense is that the management of this hotel has taken the steps to insure that the needs of the visitor are the #1 priority. Job well done!! 5 stars at a reasonable rate. Doesn't get better than this.!!
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