Our recent stay was good enough. The location was excellent for quick easy access to broadway and times square. The front desk staff and bell service were excellent. We arrived early in the morning and checked our bags till we could check in. On our first night the heater was broken, we let the front desk know and it was promptly repaired.
The room was tiny just room for a queen size bed with enough room on either side to get in but barely. The dresser was ottoman sized and did double duty as a bench. Only had two drawers, one of which was completely filled by an extra blanket. A "minibar" on a breakfast tray filled the remaining drawer. We just put our suitcase of top of the drawers and lived out of that.
"Room service" looked to be a takeout menu. A large oversized mirror leaning against the wall took up more room than it was worth.
Hot water was quick and plentiful and the room was clean.
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