I've called Shell energy to report that we moved home. I had to wait for more than 30 min to get through to a lovely lady who took some information and confirmed that account was closed. She then passed me to the sales team to open a new account where I waited for an hour then the line was disconnected. I called again and had to wait for another 43 minutes to speak to an agent that took some information to open the new account and said that he would call me again to confirm how will the refund me a credit bill. So, waiting time is 2 hrs plus minutes just to report a change of addresses.( Note I already submitted all information online before calling but needed to check about a credit bill.) I do expect a better customer service from Shell. If the opposite was true, then I don't think that Shell will not be happy to wait for hours to reach their clients. Please do improve your customer service.
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