I've had bad customer service so far from Shell, and as a new customer, and their chat support has been awful (really contradictory and confusing and unhelpful). But today Halid S restored some faith by sorting all my issues out, i.e. taking the time to understand the problem, and fixing it. Sometimes when "the computer says no" you need someone who has a brain to interpret that actually it should be 'yes' but the computer can't see that... and then fix the issue.
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