Switched to BT from Sky, with both broadband and tv, have been with BT for past 2 years. During that time have had various issues with service and tbh how BT have handled those issues have been poor. However on the whole the Internet has been reliable so, ok.
Contract ended, offered 'an amazing deal' to stay, so I took it, only to find the deal offered much worse than what BT offering new customers!
Contacted BT (whilst in 14 cancel period) explained situation, to be told they will sort and offer great deal etc.
I won't bore you with the details, but after weeks of me chasing, and BT constantly promising to sort and call me, they never did, not once! I have chased constantly and today, finally after yet more terrible service, and being passed pillar to post, to be told by the loyalty team they actually 'can't offer the same deal as new BT customer' I decided to cancel and terminate.
Not only because of a lack of loyalty to current customers, but also the terrible service.
If you want decent broadband, ok go with BT. The hub is most powerful and reliable WiFi.
However be warned, the service is awful. They do not care about loyalty, (or actually about keeping promises of returning calls) the monthly bills are often wrong, and so, be warned.
Have gone back to SKY, where the service was always good, only reason I left was BT could offer far better Internet, but gladly that is no longer the case!
I will not return to BT.
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