This company is a joke. They cancelled our flight which was in the morning at midnight and offered a flight for the day after (which ruined all plans and left us sleepless thinking what to do). It was a weekend plan and the changed flight didn't work for all of us, we already paid the non-refundable hotel and return ticket. They have staff to cancel flights and send notifications at night while they don't keep anyone to provide customer support during the night. I can't think of an airline company which doesn't provide customer service at night, as there may be urgent problems. They also don't provide support on cancellations if the flights are booked through an agency. They tell you the agency should contact them, not the passengers (the agency tells us to reach out to Norwegian Airlines since we are checked in). I really don't understand the difference between the passenger or the agency reaching out to them. We have booking reference from Norwegian (basically the ticket itself) and all the information related to our flight. Cancelling the flight at last minute and ruining our long weekend plan were their fault but we had to file everything and call different places. Yet our problem is not resolved. Agency tells us to call Norwegian and Norwegian tells us to call the agency.
airlines reviews