My wife ordered a new mobile phone on 29th May after extending her contract for a further 2 years! According to DPD delivery was attempted 2-3 times which isn't true as we were at home the whole time! Several calls and emails to BT later we still have no idea on what's happening.... my wife is being passed around with zero solution or sign of a replacement phone, hopefully someone at BT will contact me about this frustrating situation... We have been customers of BT for years but this experience is making me question that loyalty.
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