I wanted to have a nice short getaway for my fiance's birthday. After the booking I called to ask if they did anything as far as being able to put a small cake or cupcake in the room for a fee. The lady said "you would have had to call days in advance for that". No problem, I did book the hotel at the last minute. I also asked if there was anything they could add to our room to give it an extra "happy birthday touch". She said I would have to contact concierge for that. She transferred me to concierge and no one answered, so I left a message for them. Over an hour later no one had called back. I called again and asked if the concierge department was open. She said yes, and that someone would call me back shortly. It is a week later today, and I never received a call back from concierge. Oh well. The lady at the front desk at check in was very short, and seemed like she was in robot mode. Lack of personality and customer service. Every time I had to encounter someone at the front desk they were rude, or just short of being rude.
The room was nice, however housekeeping forgot to empty the trash so someone's leftover food was in our trash when we got there. It made me nervous as to what else the maid may have missed with cleaning. The bathrooms were great. They were actually clean. The bathroom made you feel like you had your own mini spa in your room. The room was nice and spacious, but there was a small film of dust over everything. You could tell the room probably had not been occupied in a while as their Detroit magazines were still dated for the winter/spring season.
There is a nice selection of restaurants.
Later on we noticed a cupcake stand in the hotel. Would have been nice if the lady I originally asked about the cake would have just told me they had a cupcake stand there. It was all good though. The lady working the cupcake stand was very nice. Probably one of the only encounters of good customer service we had there.
Overall we were not impressed with our stay here. The hotel is on the pricier end so you expect good service. Good customer service is very important to us and it is serious lacking in this place. I unfortunately would not stay again.
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