The location is the only selling point of this hotel. The customer service is nonexistent. The hotel itself has a very corporate feel to it and just isn't very nice to stay in. The carpets and elevators are pretty dirty and unappealing. We tried to stay here this past weekend. When we arrived our confirmed King room was now two double beds. They refused to honor the reservation (which was a confirmed King as stated in the rate details), and refused to help us with finding another Hyatt in the area.
Andaz on the other hand, also part of the Hyatt portfolio, is amazing. We ended up at the Andaz on Wall-Street and it was honestly the best hotel i've stayed in, and I have stayed at Hyatt properties all over the world.
There are better hotels in the viscidity but really, go out a little and stay at one of the Andaz hotels!
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