I stayed here with a group, and when I arrived, they did not have a record of my room reservation. The three people at the front desk had to have a conference about what to do, and finally I suggested they might just re-book me with the group at the group rate ($139). After they figured out how to do that, they booked my room in my male co-worker's name, even though I gave them my driver's license and credit card. Good thing my hubby has a good sense of humor (or doesn't check receipts too carefully!)
Other than the front desk problems, I had no real issues with the hotel. The rooms are very well designed, clean and peaceful. When I arrived, my television was turned on to a channel with nature scenes and new age music. A little unnerving until I realized it was supposed to make your arrival calm. Bathroom was clean, and had good toiletries. Bedding was new, attractive and very comfortable. The A/C cover in the room itself was not covered by wallpaper and looked out of place. Complimentary wireless internet access was a real plus for me, and workspace was large and comfortable. Didn't take advantage of the minibar or workout room, so I can't comment on that. Coffee maker is in room, and if you are a member of their frequent guest program, complimentary juice and tea can be delivered to your room with your morning paper.
Group banquet service breakfast offerings were hot and fresh, and meeting rooms were comfortable. Very convenient to shops and restaurants at the Landing...we had dinner at Mongo's (Mongolian bbq), which was an excellent value.
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