Our experience at Hudson – A Morgan Original was the worst experience in recent memory – and we travel a lot. The hotel was rated 4 Star and we would have preferred Motel 6.
Our room was tiny – indeed all the standard rooms are – measuring only 190 sq. ft. The room has NO drawers – not in the night tables, not in the table which functions as a desk, nor in the closet. The only place to store clothing such as underwear was a 12in x 12in tower (5 shelves), open to the front at the front entrance so that anyone entering the room would first see your private belongings. There was not a single light adequate for reading, not even in the bathroom which did not have enough light to see one’s face for shaving or make up.
The room we were assigned was at 85 degrees, and when I called to ask that they fix it, they said they would but never came up. I finally went to the desk and asked for a different room. The desk clerk was rude, and when I stood my ground asking to see the manager was told the manager was busy – she finally came and gave us a better room (only because we had a wheel chair which clearly could not fit into our room!!).
On returning to our room I could not enter it because the key would not work. A security guard came to open the door and said he would fix it within half an hour. We left the room for a day of sightseeing but when we returned the door had not been fixed and again we had to wait for a security person to open the door. After this person “reprogrammed” the door lock, rather than seeing to it that we would get new keys, I was asked to go to the desk to get these keys. I did so, only to find that there were only two desk clerks to handle some 12 patrons, which meant waiting 10 minutes.
Oh yes, and on arrival, the door personnel were asked to bring up our luggage. They lost one of the bags, finding it only after about 30 minutes.
As in some other hotels, WiFi access was not free. However, this was the first hotel we had been to in many years in which there was no free WiFi or internet access in or near the lobby for printing out a boarding pass.
This is not to say that all was bad: The concierge was helpful, the cleaning staff and security people were extremely courteous, and the location was ideal. The room was immaculately clean.
What seems obvious was that this hotel was meant for young kids traveling only with a knapsack, who preferred loud (very loud) rock music in the lobby and elevator and preferred nouveau décor to functional facilities.
As I said, Motel 6 would have been preferable and certainly less expensive.
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