The hotel shuttle service/driver was polite and courteous and had picked me up within 15 minutes of my phone call. Front office personnel (Taneisha) was nice and courteous. I was assigned a room on the fifth floor, even with my Hilton Gold member status, I didn't get access to the Executive Floor like when I traveled to other Hilton properties in Tennessee, California and Florida. I've included pictures of my guest room which was clean and nice.
My main complaint involved the lack of wi-fi internet service. A call was made to the Guest Hotline and an Engineering employee was sent to diagnose the problem. I was given Hilton's internet help line, but later I just gave up! I did order dinner from the restaurant downstairs and was dissapointed at the menu selection. I finally ordered the pork chops with mashed potatoes and vegetable which was a disaster. The pork chop was tough, mashed potatoes loaded with melted cheddar cheese and the broccoli was over-cooked. My waiter (Anthony) was more involved with talking with other restaurant staff versus ensuring that my dinner was okay. I finally got his attention to exchange the cheesy mashed potatoes for some wild rice.
Overall impression; this Hilton property is a somewhat average hotel!
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