After reading a ton of positive reviews before we booked the muse, we thought we'd chosen well. However, there were a few key issues that made our stay less than stellar. 1. Although I know NYC is the city that never sleeps, windows must have been single panel, as we could hear everything! Advice - Friday night is trash pickup for several hours starting around 10.
2. We asked the bellman to hail a cab for us because it was raining. After a few unsuccessful attempts, a guest pulled up and the bellman abandoned his efforts to help us and helped them instead. We didn't realize this until we saw an available taxi drive right by and saw the bellman pulling luggage out of someone's car. We had to walk 20 minutes to our destination and arrived late and soaking wet. 3. At 7 am on Sat morning, we were awakened to hotel staff snapping open garbage bags and chattering loudly in the hall. 4. Although black marble in bathroom was beautiful, there was visible white soap scum on every grout seam. 5. Bed definitely does not compare to comfort of other hotels.
Otherwise, checkin was smooth, we did receive a very inexpensive rate for military, and location was great (unless you're trying to hail a cab in the rain, but that goes for much of the city). Decor was beautiful and pictures on hotel site are accurate. Unfortunately, the traits will not keep us here on our next visit.
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