My girlfriend who is a platinum Starwood member and I stayed at the Sheraton in Seattle on Feb 3rd for 3 nights. We booked our rez through Hotwire and are we ever sorry we did. From the moment we walked in the door we were treated like second class citizens. We must have been reminded by the staff 50 times that because we booked through Hotwire we were not really "hotel guests"...they reluctantly gave us access to the club lounge but not until we spoke to many employees including the front desk manager. When the room was made up they paid no attention to detail...including just leaving our belongings in a big pile on the bed, not emptying the dirty coffee pot, no towels and when we asked for some they brought us ONE!!! We asked for extra coffee and took over one hour to deliver it....this was at 9am? We just ended up leaving to get coffee. When we checked out we asked for the general managers name and the Front Desk clerk didn't even ask why! If that isn't a hint things did not go well I'm not sure what is. We would never stay here again!
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