Our family has been coming to Boston for several years and has always stayed at the Westin. After reading the recent reviews regarding bed bug reports, our family decided to try a different hotel, XV Beacon. While the hotel's decor was certainly very nice, there were several negative things that my family and I found while staying at this hotel.
Firstly, the staff is lovely and very friendly. Unfortunately, however the service is extremely slow. On one occasion we were told by room service that someone would be up in 10 minutes with our ice cream, however it took nearly 40 minutes for them to bring the ice cream. And this was after we had called down to see where our food was.
Secondly, the classic room is extremely small (compared to other hotels), and can barely fit a rollaway. If you are a family larger than 2, you are going to need more than a classic room to fit your family comfortably.
Thirdly, the classic room DOES NOT have a bath tub. So, if you are looking for a bath tub, the classic room is not a room for you. The reason I am writing about this is it is not explicitly stated on the website. Aside from 1 hotel that I stayed in in Europe, I have never stayed at a hotel that did not have a bathtub or bath/shower combination.
On the other hand, we found the breakfast to be quite delicious. They were very accommodating and the order came out quickly. It is however, expensive. Breakfast for two people was nearly $60.00 for 2 egg dishes and a cup of coffee.
While it certainly did not affect our stay at XV Beacon, I would like to make mention of the fact that the hotel's online reservation system is not updated. When my family wanted to upgrade our room, the front desk told us that no rooms were available. However, when we went online shortly after and tried to book room for the night it allowed us to chose from several different options. It even allowed you to put in all your credit card information etc. and book a room. Just to be safe, if you book a room online, I would call the hotel to verify that you have secured a room. If I had arrived to the hotel and not had the room I paid for, I would have been extremely upset!
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