This was my third stay with the Ace Hotel NY since they opened. I have to agree with the reviewer below, looks like the third strike and they're out.
My first stay was not too long after they'd opened. There were *lots*of little problems, (tv didn't work, things were missing from the room, things that were advertised were not yet available like the gymn, etc) it was quirky, but the staff was so so great it almost made up for everything. Nice sense of hospitality. I've stayed alot in the Ace Hotel in Portland and it reminded me of the service there--(though not many problems with the rooms in Portland).
And of course, great great coffee.
The second time there were lots of little problems (TV didn't work, things were broken, missing from the room) and some big ones (completely LOST my laundry, including my favorite dress). It was getting to be a trendy hangout so there wasn't much room for actual guests. But the staff was pretty friendly, especially the housekeeping staff and the manager. And after some hassle, the Ace offered to compensate me for the clothes.
And of course great, great coffee.
So I thougth I'd try a third time, this year and I brought my husband.
The third time, lots of little problems (tv didn't work--missed the royal wedding, actual hotel guests no longer seem very welcome in the lobby) but *most importantly* the hotel staff was really grumpy, surly and not very nice--from the moment we checked in. weird.
The only exception was when I bumped into the manager from my second stay who recognized me and gave me a warm welcome.
Guess what, Ace Hotel, except for the great coffee and interesting looking space, the biggest thing you had going for you was your really, really nice staff. Mean isn't cool.
And I can still find a good coffee.
We moved to the NY Standard for another week. It was a little too hip, but the room was really fun, the view was gorgeous, it was in a much better location, it was quiet enough to sleep and the staff was very friendly and helpful.
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