I gave NOW TV a shot, and decided it wasn't really for me. Which, as far as customer service goes, doesn't matter.
What does matter is that I attempted to cancel my service before my trial ended, and for some reason it didn't go through. I was charged for a month of service.
So, I reached out to ask for a refund.
NOW TV could have taken issue with the fact that technically the account hadn't been canceled, but because they saw that I had not used my account in the time since the auto-renewal, they canceled the account for me and refunded the monthly charge.
No hassle, no fuss, just good service.
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