We ended up here after a successful $99 "name your own price" bid on Priceline. The hotel was categorized as a 5-star on Priceline. It is definitely not a 5-star. Here's our assessment:
Room: The room had two full-size beds and two bathrooms. Yes, the decor is very outdated, but that didn't bother us much. The flat screen TV was good. Our two biggest complaints were noise and cleanliness. I found numerous black hairs in my sheets and duvet cover. I realize they can probably creep in during the laundry process, but this seemed like an excessive number. The bed was not comfortable, and the carpet didn't appear to be vacuumed well. A large wedding reception was going on while we were there, and we heard the loud music into the wee hours of the morning. Perhaps our room was facing a ballroom; I'm not sure. The architecture in the main lobby and ballrooms was definitely worth seeing.
Location: We liked the location very much, and we walked everywhere (lakefront trail, Grant Park, Adler Planetarium, restaurants, Metra). The Harrison Metra station is very close. Be sure to get a daily/weekly pass at the CVS across the street; it will save you a lot of money. Lou Malnatis and Yolk (great breakfast) are just a short walk. Jimmy Green's was also a decent place for watching sports.
Service: We arrived around 10:30 p.m. and asked for a room with two bathrooms. The front desk agent didn't seem too thrilled with the request but did change our room free of charge. The Wi-Fi is pretty expensive. I wasn't pleased when I noticed an extra $10 charge on my Visa card several days after being home. When I called Hilton, they said we were charged for drinking one of their Smart waters in our room, which was not at all true. They refunded me after I clearly denied drinking the water. Several other reviewers noted being "nickel and dimed" here.
I wouldn't stay here again. I'd rather pay a little more money for a better experience.
hotel reviews