They canceled my flight at the last minute, leaving me at 10 PM in the connecting city with no instruction or solution to go home. I managed to find (and pay) for a 9 hours train to Berlin. 6 months later, they did not reply to email, didn’t receive a refund, and when you called them, the agent was completely useless, advising you to wait (6 months doesn’t seem enough for her?) or send emails (10 already), because she has no direct connection or number for the refund department - if it exists. Unbearable customer service if we can call it that way, total scam.
airlines reviews