Chicago to Barcelona. While on our flight to Chicago, I was informed via text that our flight has been cancelled and they will be re-booking us for the next flight on the following morning. That was not going to work for so we decided to call up Norwegian customer service and communicate with the terminal representatives at O'hare that we are requesting a refund on the Chicago to Barcelona flight as we will be booking with another airline. Instead of getting our refund for the outbound reservation (I am still awaiting refunding for that reservation) we got refunded for our return booking from Gatwick to Chicago. We were not aware that our return flight was cancelled and refunded. I had no access my bank account to verify which flight was refunded as I was traveling overseas. Due to this, we were stranded at Gatwick Airport for our returning flight on 20th October and had to pay for a separate last minute ticket the following day through another airline. This caused a huge strain on us as we had to incur a very heavy cost on this error.
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