Prior to my reservations, I sent two emails to the reservation email address listed on the SLS website. My initial email to inquire about a room supplemental and follow-up email were ignored. The room supplemental request (pay to upgrade) was a key component is our decision whether to stay at the SLS since we were traveling with a toddler. Having stayed at Starwood properties worldwide, this is my first experience running into a complete lack of customer service. Without any response from the front desk, we canceled this reservation and made alternative arrangements.
hotel reviews