Coming from Australia, i am used to hotel staff being honest about things that are left behind by hotel guests. I accidentally left my Gorrillapod (camera tripod) and universal adaptor in my hotel room and called the hotel after I had checked out and none of the staff reported them as found. For a high-priced hotel such as this, that was definitely disappointing and unforgivable! The service in the hotel was very poor with the concierge accepting a 10 dollar tip yet not even helping with getting our suitcase into the car. The room was very underwhelming considering the price I paid, the beds were too high (thank god I am tall) and the bathroom was so tiny. Being new to San Francisco, I wanted to be as close to the Wharf as possible, but really this hotel does not give any particular advantages (i.e. the view from our window was terrible). I hate this hotel with a passion and I would deter anyone from going here!
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