My 10 year old son and I had just left the Az. Grand Resort for a BDay party and came here for the better price overnight. We had heard that it was a nice place to stay and had nice pools. We arrived ready to check it all out. I have stayed at a lot of places...really fantastic to acceptable. But, I have never once waited in line just to check in as long as I did here. I know it was at least 30 minutes. They do have a kiosk that you can use to check in which was quicker (even with my son going back to the parking lot-getting my confirmation and coming back), but the conf did not include 2 Q beds. Receptionist did not apologize for wait or anything. We had brought our luggage, but were sent to another desk, told how to find our room-its a test, I know it-and sent back up the hill to our car. After going through the maze of cars parked on the trail (terribly packed)we found our room, plenty of parking. Rooms from outside look very shabby!! When we entered our room the coffee table looked like it had been chewed up by a dog on all 4 legs, also the TV did not work at all. Called operator and they sent someone down. Replaced table rather quickly...not sure when TV was fixed, but it was done by the time we returned. Bathroom area and tub was nice.
Restaurant we wanted to eat at, The Works, was closed. Cafe by pool was very limited on food choices, same with the Mexican restaurant. We ordered family feast with pizza, salad and drink for $23 which came to $33 with gratuity, tax and delivery chg. Rediculous!! Best price for dinner at hotel even though only 2 of us eating.
Smaller pool was really for adults only. The kids pool was fun but only 3 ft. deep...shallow for my 10 year old and myself. Not anything exciting at all. Plus, smokers all around the pool. It was bad. Once food arrived we got out of pool and moved as far from smokers as we could. Then a monsoon came in. So windy we gathered up food and asked for the shuttle to pick us up. Shuttle took 3 calls (2 by employees)and 20 minutes before we were picked up in the dust storm. Not a nice way to end our evening.
I am not a picky person or someone who complains about hotels...but this was an exceptionally BAD experience at a hotel. We will not be returning and would have gladly accepted a refund, but we booked through Priceline.
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