I highly suggest you not use this airline. The fact that my husband and I were refused on the flight because we weren’t there 3 1/2 hours before our flight and had time to make it to the flight still was not ok. The airport was not busy whatsoever. Then the team lead, or whatever she was, was rude to us. So much for customer service or even just human decency. It’s not that hard to be kind to one another. Especially in the early morning when no one wants to be up. Then the fact that she canceled the flight right in front of us and offered us a ridiculous option to reschedule when this is the only week we could’ve gone. Then told us we’d get a full refund only to find out we couldn’t. Just know if you want a full refund that you need to run in circles to find someone to actually care about your issue. Don’t use Avelo unless you want to be treated like nothing but waste! Spend the extra money and go somewhere that cares for you!
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