We bought a washing machine with free installation and delivery. The machine was delivered on 12th November but when opened by the delivery men who were fantastic, they told me I wouldn’t accept it as it had a large dent on the front of it. I was bitterly disappointed as I had not taken my laundry to the launderette the night before with getting delivery on 19th. The delivery driver called his office who very kindly told us they would leave the damaged machine and told us to call Argos the rearrange another machine. We called Argos immediately and was told the machine was now out of stock but we could keep the damaged machine until 19th December or keep it for good with a discount! There was no way we would accept a discount as we wanted a quality machine! The customer service rep told us we could choose another machine up to the value of £50 more than we paid for ours. We wanted the machine we ordered but found the same brand with a bigger weight capacity for £50 more. We called Argos again and was told we would have the best machine delivered on 24th November between 5 and 9pm. As we hadn’t received a delivery notification text on 24th my husband called Argos yet again and was told there was no machine ordered for us! After 2 more phone calls they told us their policy was not to exchange white goods but to refund and the refund would take 5 days! Who has spare money to order and pay for 2 washing machines within 1 week? The customer service is appalling with lie after lie being told! What happened to recorded messages for training purposes?! Having read the reviews here this morning had been an absolute eye opener as ‘Tracey’ customer service is ‘sorry’ on every reply but nothing happens to rectify any error! Argos customer service is the most unhelpful I have ever heard about!
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