My BFFs and I like to hop the train a few times a year and head to Chicago. Shopping, dining, shows....it's all good. We try a different place every time we go, keeping to the same general area (her son lives in Gold Coast). I have to admit, I was very disappointed. Even though we had a break on price (booked through Groupon) it still wasn't worth almost $500 for two nights (we had a tower suite). The room looked NOTHING like the photos on their web site. The couch was comfy but was ugly and had cigarette burns (in a non-smoking hotel). The rest of the furniture was cheap and looked like some rock stars had really trashed it (I don't know of ANY rock stars who would stay here unless they were in the Penthouse). There was only one TV controller for two TVs and it didn't work very well. We had to keep getting up to adjust the volume on the TV. Bathroom was less than spotless (grout was yucky looking and rim under sink, visible when sitting down, was FILTHY). Not enough towels, either. The king size bed was comfy but the sheets were cheap. If they were over 200 thread count I would be surprised. All-in-all, for a place that was supposedly recently redone, it was pretty trashy. Did love the location and the architecture and the FAST elevators. Staff was great. We got charged with two items from the bar that we didn't use....my friend had moved the items to put some leftovers in there. The items were promptly removed from our bill on request. Overall I'd call it a 3 star, tops. Need to upgrade the safe to hold a 17" laptop. And what's with the $19 charge for 24 hours of WiFi??? For $250+/night it should be FREE. We won't be going back...not at those prices unless they significantly upgrade. Besides, we still have too many other places to try....
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