I recently spent 2 nights there. The actual room was fine...large and generally comfortable. However, the furnishing are somewhat worn and could use replacement. The side of the hotel I stayed on is adjacent to I-610 and was incredibly noisy.
The room service was a sad joke. I ordered a chicken cobb (no bleu cheese), tortilla soup and a pitcher of ice water (since the ice machine on the floor did not work). Over the next hour, I dealt with three waiters. 1) delivered a cobb with bleu cheese and no dressing, tortilla soup with no spoon and a small juice glass of water; 2) The next waiter brought a new salad and a pitcher of water and forgot the spoon and the salad dressing; 3) The next finally brought the spoon and some incredibly bad balsamic dressing roughly 75 minutes after the initial order and about 20 minutes after the soup turned cold.
Clearly, room service is a complete and absolute joke. In fairness, although I didn't demand it, the "meal" was never billed to my account.
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