Friday 21st October at midday whilst on…
Ok, so I left a review yesterday because our internet and house phone have been down since 21st October.and Robbie responded suggesting we reach out on Facebook & Twitter .... we did, result I thought. But this evening a new issue:
I cannot believe what has just happened TODAY 27TH OCT. I haven't been able to speak to my Son because of the phone line, but sent him a text to see if he was available for me to call him from our home line (callers can't get through). Well I have just spoken to him and he told me the number calling him was a completely different number to the number we've had for the past 40+ years. Is this why we have no Internet, the account has been moved - the BT Chat line couldn't find anything for our umber either but I didn't think it could have been because the line had changed ....... A lady, 2 houses away moved out on Friday 21st, the same date as our internet went down - it sounds very much like BT closed our connection instead of hers. I'm certain BT won't own up to this, but BT have made our lives an absolute misery since Friday 21st. Three people unable to work from home, setting up camp in Costa or not working, losing money daily. Please treat this as urgent BECAUSE IT IS - Please contact us this evening, we want our line reinstated
Date of experience: 26 October 2022
THIS NOW EXTREMELY URGENT
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