I book a grab car service on Aug 7 2022 and the driver was too far away to come and fetch me. After waited for 10 minutes the driver messaged me telling me to cancel the booking as he was too far away and he didn't want to come. He was still in the same place when I booked. Yet, I was charged Rm3 to compensate the driver for his inconvenience. Grab did not provide any protection for customers in cases like this where the fault in on their own side.
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