Firstly, as many of the other reviewers have as said, this hotel is in a fabulous location - right near the Empire State Building. Indeed we had a wonderful view of it from our room. The room itself was really big by NY standards and we even had a large cupboard to store our cases in.
Bed was huge and very comfy with great pillows so we had a good nights sleep.
In my opinion 3 things let this hotel down.
1) the bathroom. It was in need of some major redecoration.
2) the heater. Didn't really heat the room - it was a fan type heater attached to the window,which I know are common in NY hotels. The chilliness was compounded by the fact that carpet cleaning was scheduled during our stay which left the carpets very damp. So, cold wet feet when going to bed! I understand that maintenance needs to be done so just one of those things.
3) our Check in experience. We arrived in the middle of a snow storm, jet lagged and soaked through, only to be ignored by the guy on reception, who was constantly on the phone. Throughout our check in he said nothing to us, literally not one single word, as he kept answering the ringing phone. Rather, Check in was done through a series of mimes. Not a great start!
To be fair the other staff we spoke to at reception in the following 2 days were polite, but as the saying goes you don't get a second chance at a first impression!
Overall the hotel was an OK place to rest our heads during a busy trip to NYC, but I wouldn't come back.
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