The location of the Soho Grand can't be beat as you're a stone's throw from all the lovely boutiques and restaurants in the area, a short walk from Tribeca and just a few blocks away from the West Village. The problem with the experience staying here is the hotel itself. I'm a former New Yorker so I get the NY mindset, and this has nothing to do with that, it's just the staff they've chosen to run this establishment. Our room was nothing like the pictures (horrible ceilings that appeared to be old slabs of wood painted white) and the interiors were bleak and unimpressive. Much to our annoyance, on our second day the room was flooded with the stench of cigarette smoke that was billowing down the hall, and we practically had to beg and plead with management to get a room change. Are you serious? Where is your common sense? You're spending a pretty penny in the first place yet they make you feel like you should just suck it up and deal with it because it's New York City? I don't think so. The room we were "upgraded" felt like a completely different hotel. The big "gift" we got at sign-in was a complimentary continental breakfast. I get that these are typically comprised of pastries and muffins, but what I received was a heaping plate of larger than life croissants. Now, how can anyone expect one person to consume three massive croissants? Does that seem at all appetizing for breakfast? Thanks but keep the free gesture. In summary, would I return? I love the area enough to consider it, but only if I see proof of a dramatic change...
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