1. Arrived at hotel at 2pm, no rooms ready so staff told us to go away and come back at 4pm. Staff said none of the rooms were clean.
2. TV didn't work, two thin sheets on bed so expect to sleep with the air con all night.
3. 'Lobby' has 1 restaurant and 3 sofas, so not like other hotels. Prices in the restaurant and room service are ridiculous. Orange juice USD8! Eat out and buy food elsewhere.
4. No facility for making or drinking tea or coffee in the room, room service didn't know what a kettle was.
This is not like other chain hotels, more like an overpriced hostel. The hotel caters to the Times Square tourists who, after staying here, soon realise that they are being ripped off.
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