I have used this carrier on several trips and three of the last four the flights the inflight entertainment was broken and food only average. I was offered a voucher for the entertainment stuff up, but on a seven hour flight with children, noise cancelling would have been a god send. The flight was also late with embarkment some what. Shambles
They had the hide to offer us economy seats to move to watch movies when half of business was empty.
After so many time of poor service I will choose another carrier from now on. I don’t know how they continue to rate so high with expectation.
Tip. Don’t bother asking for upgrade it won’t happen.
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