Having stayed at a number of American Historical hotels we decided to opt for the Waldorf on our recent visit to New York.
On the good side, the room was not too small (2 queens, 2 adults and a 15 year old), clean and the beds were comfortable. However, due to building work on the front entrance we didn't have a good view of New York due to scaffolding, but this building work did not impact on our stay apart from having to use the back entrance on a number of occasions. The concierge was very helpful for restaurants etc
We never ate at the hotel, however on returning from a long day sight seeing thought we would like a cocktail in the bar. It was only 9.30pm and the bar was shut!
On another issue, on checking in, as is routine we were asked for a card. Perhaps with hindsight we should have used a credit card but instead used our pre-paid travel card as security. At no point during the check in process did the receptionist advise how much would be "held" on this card. We did not use any of the hotels services and assumed, foolishly, that nothing would be taken.
It was only some 10 days later (having only stayed 5 days at the Waldorf) that this particular card was refused and it transpired that the hotel had taken a $500 "pending" amount which, to date, still has not been reimbursed, even though we are back in England!
We initially tried to call the hotel whilst still in America, but were kept hanging on without help or offering to be called back. Emails have never been answered and consequently I feel the service is shocking. Even a response to advise why there had been a delay would have been helpful.
I feel very let down as I was looking forward to staying at this hotel during our visit and, by comparison to the other hotels we stayed in was the worst!
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