On 12/7 through 12/9, I celebrated my Mom's 80th birthday at The Ritz-Carlton Hotel Chicago with a weekend get-a-way. I knew I wanted to mark her special day with something she would remember forever, and The Ritz-Carlton created such a beautiful experience for her that I just had to mention it here.
A few months back, I stopped by the hotel and had the immense pleasure of working with concierge Terry to arrange things for Mom (flowers delivered to the room, a special birthday cake presented to her at Deca [their wonderful restaurant], etc.), and I knew just from his enthusiasm and sincerity that Mom would be in for the time of her life. And how true that was!
Upon our check in, we were so warmly greeted, and Mom received a special birthday well-wish from the Front Desk. I tell you, the Front Desk and Concierge staff of the Chicago Ritz-Carlton are the most perfect representation of the Four Seasons family of hotels I have ever experienced!
So many five-star hotels have a staff of snooty types who make their guests feel less than adequate in their presence. Not The Ritz-Carlton Chicago. Their guests feel the warmth immediately from the Door Man to the Front Desk/Concierge reception employees to everyone at Deca to the Housekeeping staff. Everyone there is the definitive template of how a hotel should be run, and they need to be recognized by the President of Four Seasons for their remarkable service, professionalism and dedication to their guests. No other hotel in the world is finer than this one. Pure perfection!
The room was amazing! Had a wonderful view of the city and Navy Pier. Mom and I loved the sumptuous beds and gorgeous attention to detail. The roses sent to the room were absolutely stunning, dinner at Deca was magnificent and the special birthday cake was the best she ever ate.
Along with Concierge Terry, I also want to mention Ashley the VIP Guest Relations Coordinator who was so amazing to me upon check out. Rarely have there been two more priceless employees as they are, and they deserve special recognition for their kindness and courtesy.
Although I wish I can have my beloved Mom with me forever, I know that this cannot be. What does endure are memories of those we love and how we celebrate their lives while they are with us. Everyone at The Ritz-Carlton Chicago has created such a beautiful memory for me and the time I shared with my Mom in celebration of her 80th birthday that I cannot thank them enough. This will live in my heart forever.
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