A truly fantastic hotel for service, ambiance/design, location and overall quality. It is my favorite amongst all of the hotels I've stayed at in NY (both Ritz Carltons, Pierre, St. Regis, Four Seasons plus many others). The design aesthetic is relatively modern with MO's typical Asian themes. Service is impeccable. The staff must have be both selected and trained with care. The amount of small talk the staff can conjure up is quite amazing -- they somehow manage to make it feel very genuine as opposed to patronizing.
Pros:
* Design: modern with Asian influences. It feels sleek and modern, and much less "stuffy" than many of the other high-end NY properties.
* Location: Columbus Circle is fantastic if you like going out to the park, and it is attached to the Shops at Columbus Circle for easy access to shopping and dining.
* Rooms: very high quality finishings, spacious bathroom
* Views: great views of the park and/or river, particularly from higher floors
* Gym: very high-end equipment, great service, nice selection of complimentary refreshments
* Catering: fantastic food in the ballroom and conference area
* Food: Great cocktails and food in the bar and restaurant area
Cons:
* Conference staff: while attending a conference I noticed the staff that does catering and such for the conference center/ballroom seemed to have significantly less training. A simple complaint is that they were very noisy and always yelling back and forth, even when we opened the door of our room and asked them to keep quiet.
* Expensive: there is no doubt that the hotel is expensive, but the MO NYC certainly strives to make it worth the expense.
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