What a nightmare these people are. We recently got hooked up to the full fibre network and chose a package from TalkRot. The order went through on the website, a provisional date for the engineers visit was given and a direct debit was set up. I never heard another thing from them. No emails, no router through the post. So day before engineers visit I tried using the online chat to see what was going on. That took 2 attempts lasting well over an hour between them. Finally I was given a number to ring. Did that and after waiting on phone for half an hour was told I'd been given wrong number!! Was told there was no record of an order ever being placed (good grief!) and to wait whilst put through to the right department. Thirty minutes later I just hung up. The whole thing was made much worse by the fact the people who I dealt with, although kind and courteous, could barely speak English and the quality of the call was appalling and could barely hear what they were saying. This is my 2nd encounter with these clowns. I had broadband with them about 7 years ago and that ended in acrimony. More fool me for thinking they 'must' have improved since then...
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