not so great experience started off when i called to inquire about the room we'd be staying in and the girl who answered gently criticized the fact that we had booked our room with priceline. i know they probably don't prefer this but i think it wasn't very classy to say something about it.
had no idea they were going to charge for hotel parking. i think it is ridiculous when hotels charge for parking. especially when there's nothing going on and there is plenty of parking in the garage.
also, the service was incredibly mediocre. had to call the front desk a couple times in a row about something and the lady working the front desk seemed slightly miffed and like i was inconveniencing her. another time i called, she was laughing as she was answering the phone. seemed very unprofessional. none of the people that helped us were very friendly. just the bare minimum. i've gotten better service at a super 8.
also, the room wasn't as clean as it could've been. there were scuffs and stains on the glasses that i could scratch off with my fingernail. very off putting. we also used most of the shampoo and conditioner they provide on the first day, between my husband, son, and i. they didn't replace them when they came in to clean the room the next day which was kind of irritating. think it's better to be generous with this stuff and have people leave behind what they don't end up using than making people run downstairs for more or even call housekeeping to bring up more.
housekeeping wasn't consistent. first couple times they came, they hadn't been there by the time we left the room around noon to 1. the day of check out, they were knocking on the door at 9 am. of course we weren't ready to have someone kick us out. should have been more thought and consideration here.
hotel information in the room said that we should have received a bill under our door the night before we checked out so that we wouldn't have to manually check out. we never received that bill so i figured there was some sort of incidental charge. thankfully there wasn't. they just didn't get around to doing that? not a big deal but it seemed like they were being lazy which just added to the list of things that we weren't so impressed about with about this hotel.
they also ask for a credit card for incidentals when you check-in. we are used to this but not every hotel puts a hold on your account. this is fine but the person taking our card info. should have told us this. we shouldn't have found out by looking at our account, seeing a random $50 charge from our hotel that we'd have to inquire about for ourselves.
needs to be some polishing done at this joint. will not be staying here or recommending this place. so many other better options in the austin area.
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