Return flight from Lagos Nigeria to London 13th July 2013. Departure was 3pm but didn't take off until 7pm. No information or explanation provided. Things got unbearable. Eventually staff advised the delay was due to lack of aviation fuel. This only angered passengers even more as it was clear this was a lie and has now become the airline's only excuse for delayed flights! Destination was meant to be London Heathrow but was informed just 20 mins to landing that it would be Gatwick. At this point there was no holding back the passengers (most of which had young children) and most refused to come down from the plane until provisions were made to get all to Heathrow.
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