So I booked through priceline for this hotel. This was not a bid, I was paying for the hotel upon check-out. In spite of confirming my reservation with the hotel, upon arrival, I discovered that instead of an executive king room, they had booked us in a room with two doubles. Since our class of room was unfortunately occupied, they offered to put us up in the executive suite for two nights if we'd be willing to stay in the double for one night. I thought this was fair and agreed especially since I did not know if this was their's or priceline's fault.
The next day, upon preparing to move, we discovered that we were not getting the suite, but instead the room we should have originally had. The suite was and always had been booked. Needless to say I was annoyed. Now to be fair, the hotel did more than make up for the inconvenience by offering us complimentary parking for one night, breakfast for three, and a discount on the room.
If this was the end of my experience, I probably would have given the hotel 4 stars. However, that evening, we asked the front desk the best way to get to Fishermans Wharf from where we were in Union Square. We were assured that a cab would be at least $20 and that the most economical way was the trolley line. 90 minutes later on the trolley to go 2-3 miles showed me the cab was probably the best bet. That evening the $9 cab ride we took in absolute gridlock showed me they had no idea what they were talking about.
The next morning, the girl at our complimentary buffet breakfast forgot to keep checking the food and practically everything ran out. This for a buffet they charge I believe $15 or more for.
The final straw was at checkout. We had a very early flight and at 4:30 in the morning, a friend of ours discovered she had been charged for the entire mini bar at $200. This was after the hotel offered to empty it so that she could use the fridge. Instead of resolving this quickly, the front desk needed to delete each and every item individually. Ugh!
I will say, the hotel is very clean and pretty, and the location is great. Thankfully, we obtained a great rate, and they were accommodating with the room change. However, I would have been very upset if I was paying their usual rates for the experience we had.
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