What an absolute nightmare and waste of $1,200. I had a flight credit for a canceled flight, but their website gives me a "card" error every time I try to use my travel bank credit, even with the flight being cheaper than my travel bank credit balance displayed on the payment page. I called Etihad to book the flight via phone and they are charging almost $100 to book the flight over the phone as a guest service fee. I emailed them screenshots of the payment screen with my travel bank balance, and they said it is not a valid reason to waive the $100 travel bank fee. Our original flight was booked during COVID from Kuala Lumpur back to Istanbul, where we were living. They canceled the flight within 24 hours of booking, and would only issue a travel credit. They were intentionally keeping bookings open for flight routes that they were canceling to collect airfares and turn them into travel credits. Horrible customer service. Avoid at all costs. I'm choosing to sacrifice my entire travel credit over paying them some BS $100 fee to talk to someone on the phone because their website sucks.
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