We had booked a 2 bedroom suite with a Jr. Suite attached about 8 months in advance for a 15 girl bachelorette party. Many girls were traveling in for this from around the world and we wanted it to be perfect. Upon arrival the Valet was a mess, no one directing you where to park and cars just sitting around. Seeing as though it was a few hours before check-in we went up to the front, checked our bags, and changed into our swimsuits to head to the pool. The pool was nice, clean and had a calm, relaxing vibe. As we waited for the other girls to arrive we asked about moving to a large circular daybed. They said no problem and that it was a $100 minimum and they would apply any previous drink purchases to the bed. That's only about 4 drinks so that was no problem with us at all. The cocktail waitress then comes back and explains that we have only spent $20 on drinks (we bought about 6 totaling over $100) and that we needed to speak to the bartender. After speaking to him, since we paid in cash about 30 min. prior, he said there was no way to prove it. Strike 2. Their weren't too many people at the pool for him to not remember and we weren't rude and tipped properly. As we sat at the pool for another hour or so our cocktail waitress forgot drinks, took about 30 min. getting water, the list goes on; they were understaffed.\n\nAs 4 pm rolled around it was time to check into our room. Yay...not so much. The gentleman (which is a stretch) at the front desk explained he doesn't have that type of room setup available and that he would have to put us in rooms not by each other. You could imagine us being upset when the maid of honor booked the room so long ago. We ask to speak to a manager who comes out to tell us we will be upgraded to a 3 bedroom with a Jr. Suite, but the last room won't be ready until about 7pm. No problem, just as long as we have a place to get ready and enough space for all the girls. Upon arriving in our room we see it's not an upgrade at all, it's exactly what we paid for; a 2 bedroom suite with a Jr. suite attached. On top of that, we were then informed that the other room (which we paid for) wouldn't be ready until 8 pm. You could imagine our disappointment. They did offer to take $50 off the room...which we paid $2,000 for 2 days. Not really doing much for a room we paid for and isn't ready until 8 that night. \n\nThe only highlights were the bell staff, who were very nice and helpful with getting us limos for all 15 girls and helping us with luggage. The hotel itself was clean and nice. The rooms did not have music hookups or any of that typical stuff you would see in vegas but it did have a kitchen and a great view of the strip from the 52nd floor. The other nice thing was the no resort fee policy, seeing as though most hotels change about $50 per night for this. Although, I would have been happy to pay that if they could hire some helpful, kind, customer service employees. \n\nWith that said I will never stay here again as there are so many places in Vegas I have stayed that are much better with accommodations and costumer service.
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