Knowing that the flight was full, Scoot assigned me and my family seats for free when I was supposed to pay. Upon check-in, I was met by a stern and unfriendly ground staff member, and that unfriendliness continued with the ground staff handling the boarding gate. They looked depressed, pressured, and tired as if they hated their job. However, once on board, the team of flight attendants changed the mood of the flight. They ensured everyone was well looked after with their positive attitude throughout the flight. The seats gave me extra few inches of legroom and were surprisingly comfortable. That, combined with the A320NEO's new cabin feel, was a perfect recipe for a clean, comfortable, and awesome flight. The in-flight entertainment was rich in content and easy to use, however, being a Wi-Fi-based entertainment used by many people on the flight, the signal strength was incredibly weak. That, and the less-than-good ground staff team at Yogyakarta, were the only two things preventing this flight from getting a solid 10/10. The landing was around 10 minutes ahead of schedule, and the ground staff team in Singapore quickly arranged our bags at a special spot thanks to the long immigration queue in Singapore. Low-cost flying can be identic with no-frills yet dismaying service, lousy products, and pay-tons-of-bucks-for-everything. On Scoot, this wasn't the case for me, and they truly deserve the awards they've just obtained.
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