OK, so the decor is a bit twee... not sure who authorised the use of all the flamboyant decorations and pink business cards.... but anyway, we were there for a few nights in March 2008 and we arrived very late at night WITHOUT our luggage (another Heathrow fiasco!) so the staff were absolutely excellent in doing a speedy laundry service for us for the clothes we were wearing to be ready for us the next morning.
Concierge was outstanding - (and one of their business cards even says that he won an award for outstanding service - which I totally believe!) they came to know me as the 'lady with no luggage!". Excellent advice for shopping - thanks guys!
The hotel is huge - and the corridors with endless doors remind you that you're a number. Large lobby with comfy couches. Good location. Very trendy, busy bar.
There was snow on the ground when we were there and so Conceriege advised the best ways to get to different shopping areas if I did not want to walk.
Speedy reservation service for dinner at a great italian restaurant near the hotel - would highly recomment the restaurant... and also this hotel. The gym was closed for renovations - so that should be good when it opens.
hotel reviews