Flew Silver Airways as a partner flight with Alaska Airways (Ft Lauderdale to Jacksonville). We boarded and had to deplane the aircraft 3 times before they canceled our flight. They advised that the first two attempts were aborted due to mechanical problems but provided no reason for the issues with the third try. They removed the checked baggage from the plane and dumped them on one of the baggage carousels. As my wife and I were trying to make arrangements to get back home we were notified that the flight was back on. We collected our bags and took them to the the Silver Airways ticket counter and rechecked them. We then went back to the boarding gate finally getting on the plane and departing Ft Lauderdale. This was 11 hours after we were suppose to have originally left. After arriving in Jacksonville we went to retrieve our checked bags and discovered one had not arrived. There was no one at their counter to file a missing baggage claim. I had to go behind the counter and retrieve their local phone list, calling all the numbers until I finally got someone to come to the desk and process my lost baggage report. The next morning I received a call from the Fort Lauderdale Airport lost and found department advising they had my missing bag which they would hold for 30 day. I have tried to reach Silver Airways using the only phone number they provide and have emailed there customer service department and have not been contacted except one time. I was called back by a representative who barely spoke English who I provided all the pertinent information to regarding the missing bag including that the bag was located at the Airport lost and found and the lost and found claim number . I also provided the claim number for their lost luggage report and was advised they had no record of the report being filed. I was put on hold and then they hung up on me. Haven't heard a word since and have had no luck getting through on their toll free number or customer service email. While sitting in the terminal that day not one of their flight got off on time and at least on other flight was canceled. All were due to aircraft problems. If there and any option never use this airline. Customer Service is non-existent.
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