My mother had a kidney transplant at the mayo. She and my father and various family members stayed at the inn for a month. One room had a broken bed - it took them 3 days to move my parents. I was with them for 5 days - the bathrooms were not clean in spite of daily house-keeping visits. Today I went to the front desk and let them know. After housekeeping left - the floors were still filthy and the beginning mold still on the tub. I went down to the front desk again and told them it was unacceptable. Instead of sending up a manager - they sent the same woman who hadn't cleaned it in the first place. I had to show her how to do her job. I've traveled a lot and stayed in many hotels. I can tell you that if not for its proximity to the Mayo Clinic, this hotel would/should have NO business. And, while the rates are slightly under market - they are not that inexpensive. We will be lodging official complaints with Marriott and with the Mayo Clinic.
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