In May 22 I booked, very deliberately a direct flight Auckland to San Francisco. 3 days before the flight I was informed the direct flight was not happening, my choice to fly the same day was via LAX. Although I paid a business class flight I would be bumped to Economy with United for the LAX SFO flight. So no big deal you say. But take into consideration one of the busiest hubs in the world, customs, security , pick up bags, drop bags off, travel by bus to the other terminal wait 3 hours in transit, its not the premium and easy trip I paid for. Same issue on return. It was no small thing at 69 to pay extra to avoid these issues, have a comfortable flight , minimise time spent in transit and definitely avoid LAX. And a last minute change making it too costly and difficult to make alternative plans.
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