Just an ok hotel with not much good to say about it!
I booked 2 rooms - 1 for my husband and I and our two very small kids and 1 for my in-laws, who were arriving the day before we did. I requested two adjoining rooms so that the girls could run back and forth - and my in-laws were on the 12th floor and they tried to put us on the 4th - not adjoining in my book. They did let us check in early and finally did find a room for us on 12 - but it was only after I stood there for 15 mins and made the lady search for one. Then the rates were wrong for both rooms - and I had to check on that every day and it didn't get resolved until we checked out 3 days later.
The beds are just ok - not comfortable by any means but they do give you lots of nice fluffy pillows.
The air conditioning could not be adjusted and our room was humid and hot - we could not get it cooled down. We had it set on 65 the whole time and it NEVER came on.
It is NOT on the Riverwalk and we had to be back in the hotel before dark as I did not feel comfortable walking on the streets with my 1 and 2 1/2 year old girls at dark. For that matter I didn't even feel safe walking with my husband, who is 6 foot 2 and looks like a football player!
My girls got some of their clothes dirty so I washed them in the sink and then hung them on the towel rack to dry overnight. The next morning - the outfits are COVERED IN GREASE. I told the front desk staff and they said sorry we will get that resolved - did nothing for the 2 brand new outfits that were ruined.
The breakfast buffet was over $15 a person - sorry - with a small family that is not something I can afford.
The elevators were EXTREMELY slow and were ALWAYS VERY FULL.
The TV reception was not clear and several of our channels were fuzzy. Also, they didn't have any Disney or much for the kids to watch - just the Cartoon Network and a PBS station (which didn't come in clearly!).
The valet staff was really rude - wouldn't go get my car until I showed my driver's license since I didn't have my claim check stub but could tell them the car make model, license number, claim number, etc and that was even after the lady had seen me bring the car back 2 hours earlier and my license was with my husband in his wallet since I didn't carry a purse the whole time for safety reasons! This caused us to miss meeting up with some friends!!!
Also, the walls are very thin and I could hear that my daughter was keeping the people next door up when she was crying from being so hot in the middle of the night.
The best part though - the bell hops will not let you use the carts to carry your luggage up to your room - they have to stay with the carts. Well that is not an option when you have two very small kids and are suppose to tip $1 for every bag.......my husband ended up making 3 trips since we had all the strollers, playpen, etc.!!!
So I guess if you are looking for a cheap place to stay near the Riverwalk and don't mind walking then this would be a good choice - but not for someone with a young family.
hotel reviews