We travelled first class on the A380 from Singapore to London and had the absolute pleasure of what an amazing on board service. If you can ever do this, even once, do. We used points for this so whilst I do travel with work, we had saved hard to round off our honeymoon in style.
Now to the fun stuff. We had just arrived on a business class flight from Osaka, it was red eye and we arrived at 5am into Singapore. After a little wonder round we headed to the highly anticipated lounge. Upon arrival, we were greeted by a friendly member of staff who saw our first class ticket and escorted us in. My wife went to the toilet and I ordered a tea, at this point my ticket was checked again. Fine.
The lounge has sleeping areas and we asked if we could use one of these given the 5 hours until our next flight. We were told no problem and as we walked over the lounge Manager came over and asked us for our boarding pass and passport again. At this point it's getting a bit weird and to be quite honest I'm feeling a little judged. I have flown first and business with many airlines for work and its a bit odd when you have to show your boarding pass 3 times. FIRST ISSUE.
About an 30 minutes later, I am dosing and my wife is in the pod across from me and a man comes pushing through my door either blogging or talking to a friend on video. I jump out of bed and tell him in quite direct terms to get out. Half asleep I then notice he walks across and goes straight into my wife's room. It turns out she had been reading and was just getting ready to sleep. This man has walked straight past the lounge manager (who it turns out wasn't at her desk) and into my wife's room. If I hadn't of noticed the mind wonders as to what could have happened.
We are sickened by this experience as we were told that the rooms were monitored and the doors didn't lock unless specifically done. (Let's just say they were then locked). The way this incident was brushed off in the lounge was atrocious, no one wanted to take accountability and approach the man so for all I know he still has this footage.
I submitted a feedback form 15 days ago and have followed up on the phone 3 times. At this point they have told me I need to wait for someone to get back to me. It ruined our experience that we had waited for, for 6 months as it was the last part of our honeymoon.
This is probably the longest review I have ever written and I know it doesn't apply to most but there are a few things to note.
- lack of accountability of how this has affected us
- judgemental staff
- poor feedback team
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