As if NY rooms aren't small enough, our reservations were bumped and they attempted to stick us in a room with one and 1/2 beds with 2 adults and 2 adult sized teenagers. The staff at the Room Mate Grace OVERBOOKED the hotel this past weekend. They never admitted to us that they had done so. What they did was store our bags, told us to come back at 3 and the room would be ready. INDEED it was NOT! As a matter of fact, they tried to put us in a room with a queen sized bed that was situated DIRECTLY at the door with a mini bunk above it. We didn't have room enough to breath let alone move around or sleep. They were completely unapologetic, and had no options or other hotels to send us since what we booked (for space) was not available. We had to request our money back and try to find a room at a neighboring hotel, which of course was alot more to reserve at the LAST minute as a walk-up. We booked at GRACE's months in advance. Talk about poor customer service!!! oh...by the way, the photos on the website are LARGER than they appear in person... rooms, pool, everything. If you're claustrophobic, DEFINETLY STAY somewhere else :((
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