We arrived by car after a trans Atlantic flight and nearly 3 hours getting through immigration at JFK! We were tired. The staff were great and took all the bother out of sorting baggage and checking in. We had booked an executive room and were given one on the 41 st floor. After a day and having rested we realized how small the room was (the bell boy described it as a closet). We complained and were moved to a suite on the 42 nd floor and it was great. The executive lounge was OK but not outstanding and some staff there were a little indifferent. The breakfast was fine if a little limited. Overall a nice hotel to which we would return.
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