I stopped here for lunch since I had passed it many times and finally decided to try something new. The reviews weren't bad and after standing in the parking lot deciding between this place and the place across the way I decided on The Liberty. The lunch menu is pretty small, but preferable to sprawling menus that guarantee they specialize in nothing. I decided to order a bacon cheeseburger (their Pub Burger) with fries and their tomato bisque as an appetizer. After sitting for a while my burger shows up without having ever gotten the soup. I asked the waitress to remove the soup from my order since it never came. She was very apologetic and offered the soup for free if I still wanted it. I declined since my food was already here and there just wasn't really a point in still wanting an appetizer. As I looked at the food I immediately noticed this is one of those places that serves those tall impossible to eat burgers. I really have no idea how most people feel about this, but personally I kind of hate when I'm served food that's overly and unnecessarily difficult to eat. I've never met a human that can open their mouth wide enough to take a decent bite of a burger this tall. I couldn't fit the burger in my mouth and after taking a few bites of nothing but bun or lettuce I frustratingly scraped off much of the toppings just so I could actually take a bite. I had ordered my burger medium and after my first bite saw that it was cooked all the way through. No pink at all, not medium. This is nit-picking, but for a place that proudly hangs a giant banner stating \"best burgers in Charlotte\" you'd expect them to have mastered the art of correctly cooking a burger, at least. After the waitress apologizing for the soup so strongly I decided not to even mention that my burger was cooked incorrectly. Another reason I didn't complain about it being cooked incorrectly is that the flavors were there. The food WAS tasty and I enjoyed my burger despite it being deconstructed since it didn't fit in my mouth. The burger was juicy and covered in condiment and soft grilled onions that spilled/squirted from the back of the burger as I took a bite, flooding my hands with mayo and grease and bits of grilled onion. I'm just not big on eating food that makes me feel like I need to take a shower when I'm done eating. \n\nWhile the food did taste good and the service was good I removed stars for the forgotten appetizer, unwieldy and difficult to eat construction of the food, and not cooking the food to order (why even ask me how I want it, then?). Even though this place has good things going for it I kind of regret coming here and won't return. Your mileage may vary.
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