My friend and I arrived at the hotel for check in at about 4, (check in is at 3) and our room and the rooms of about six other parties weren't ready because of a "glitch" in the computer reservations. Things happen, we understood- so we decided to leave and come back later.
We got back around 7 and our room still wasn't ready. A manager type (maroon shirt) came to the desk clerk's aid and got us a room. We were in the room for about thirty minutes when a family of four knocked on our door claiming that our room was theirs. The hotel booked the room twice. On top of that, the electricity went out every ten minutes give or take throughout the entire stay. I called the front desk to make sure it wasn't just our room and the clerk offered no apology or explanation except "Yes, we're having electricity issues." He promptly hung up the phone. Since we were stuck there, we tried to sleep- but our nightmare didn't end.
A member of the hotel staff tried to come into our room at 2 A.M unannounced!!!! The lights were out and we were trying to sleep. They called the room phone AFTER this and claimed that they had no "record" of anyone staying in the room. I verified my information and they quickly admitted the mistake- but once again, no apology, just- "Oh, I see you now," and the desk clerk quickly hung up.
The breakfast was alright, but it would have been nice to take a decent shower after a near sleepless night (air conditioner went on and off with the power so it didn't stay cool) Unfortunately, the room had no towels but hand towels and the hotel would not provide any- even after we asked for them 3 times over the phone. I went to the front desk to ask for them directly and they claimed they didn't have any to spare at the moment.
Naturally, they were never delivered.
This hotel is understaffed and poorly managed. There were two nice female clerks but the male clerk was quite brash and unapologetic. The room was fairly clean but there was paper trash on the floor when we arrived.
I've stayed in a huge assortment of hotel/motel's. This was my absolute worst experience. It was waaaaay overpriced considering the lack of privacy, comfort, and decent service. However, these problems can all be fixed by hiring a dependable staff and overseeing them with capable management.
I'd say skip this hotel for the time being- hopefully it will improve with time in six months or so?
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