Absolutely diabolical service received!! The service that I have received includes
1. Staff mis sell products for financial gain.
2. Staff starting services earlier than is in the customers best interest....forcing customers to pay their existing provider AND them for the line.
3. I spent a total of 2.5 hours in their branch, so the guy took out a contract for faster broadband (which, I did NOT need) and when he was advised of the same, HE HAD TO CANCEL THE POLICY AND START ALL OVER AGAIN!!
4. When, I then contacted Customer Services, to advise them of the terrible service received in branch, the staff member spoke bad broke English, whereby despite repeating my experience 3 times and them repeating their understanding of the situation 4 times (total of 7 times), I'm then transferred to a Manager, whereby I'm forced to go through security AGAIN......and then forced to go through my NIGHTMARE experience AGAIN/8 TIMES!! I spent over 60 minutes on this call.
4. I'm then told my service will be switched on at a later date to the 3rd January 23!!
5. However, following raising a complaint, I HAVE BEEN ADVISED THAT THEY HAD CANCELLED MY SERVICE, DESPITE NOT ASKING THEM TO or THEM ADVISING ME EARLIER!!
6. HOWEVER, FOLLOWING THE CONVERSATION WITH THE COMPLAINTS DEPARTMENT TODAY, THEY HAVE SAID THAT IM NOT ENTITLED TO ANY COMPLENSATION FOR ALL MY INCONVENIENCE, AS THEY ALREADY CLOSED MY CASE, YESTERDAY - when they were not able to contact me to discuss my complaint !!!
7. I asked the acclaimed Manageress today, did she not think it was important to ask me OR advise me that they had cancelled my contract, before cancelling my contract.
8. I was advised that the line had been cancelled BUT, they were happy to reset up another connections contract.....THEREFORE, THEY WERE HAPPY TO WASTED THE HOURS WASTED ON TAKING OUT AN ORIGINAL CONTRACT & WOULD REQUIRE ANOTHER CREDIT SEARCH - YET, WHAT SHE FAILED TO MENTION IS THAT TOO MANY CRREDIT SEARCHES WILL DAMAGE YOUR FINANCIAL HISTORY ON EXPERIAN OR EQUIFAX!!!
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