I had a terrible experience with this hotel.
My son and I were booked in a room; and, when another "couple" joined us for the next couple days, they relocated us to another room without informing us. When asked about the reason for the change of rooms, we were told that we didn't make the changes on the computer. We mentioned to them that I had called (before the trip) the 1-800 number to Best Western directly and had Best Western change the occupancy from 2 to 4 after the first night (and was assured that it was done as requested). They moved us to a "smoking" room, a room that had no screen on the window (so it was not advisable to open the window), and a bathroom with a fan not working. (A screen was put on the window after 1 1/2 days.)
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