Everything started with the check-in...and from there it was downhill! The girl at the front desk did not know what she was doing and needed 'some' help from the manager who in plain and borderline disturbing manner denied all of our requests regarding HiltonHonors perks and privileges (HH Gold guest turned into HH Diamond guest with this stay). Well, this has not happened to us in a very long time that an obviously half-empty hotel would not honor, recognize and appreciate loyalty!!!
At the breakfast room the next morning ALL the employees (except Andrei) got the attitude and treated me like I was a second-class guest... One of them just kept calling me 'honey' - that is just so not professional behaviour!!! We also had late check-out however because of the lack of communication at the front desk it apparently did not register with everyone since a guy showed up at our door asking when we were checking out (no greetings & apologies)!
I was happy to leave this less than mediocre hotel behind...I know for sure that we will never return to this place in the future and will warn everyone who plans on doing so!
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