We got a room at the hotel for one night...New Year's Eve. We actually live in Manhattan, but wanted a room next to Times Square. While the room was clean, it was a bit dingy. There were no attempts to cover up repairs that had been made in the room and the bathtub and tile had black spots. The bed was also tiny and wiry. We could feel every spring in the mattress and my husband's feet hung off the end (he is only 6'2"). The bed was so bad that we almost went home after the New Year's celebration to sleep in our own comfy bed. Oh, this hotel was not New Year's Eve celebration friendly. Other places put much more energy into preparing their hotel and staff for the big event.
When I contacted the staff for another room, they were not helpful. They said no other room was available. Meanwhile, when I exited my room to look around, there were plenty of other empty rooms being cleaned. I did not like that the staff made no attempt to accommodate us in another room.
As I said before, choose this hotel for convenience, not for luxury
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