From our arrival at the W hotel Austin we were treated with 5* service from the friendly, professional, magnetic personalities who made up the team of staff looking after us. As soon as we entered the cool, stylish lobby on returning from exploring the city we were greeted as if we were coming home and not just guests visiting a hotel. The W perfectly manages the balance between catering for a young, hip crowd while welcoming and making sure that the needs of a more mature clientele are met.
The hotel benefits hugely by having such a sophisticated, knowledgable bank of staff ; Evita, on the front desk, epitomised the spirit of the W’s “Whatever/Whenever” service; nothing was too much trouble and she went out of her way to ensure that our stay was fantastic. Rarely do you meet with staff in hotels whom you can claim to “miss” but Evita is one of a kind and life is a bit less sunny now we don’t see her! Jeff Barron, welcome manager, was the perfect host to greet us on our arrival; proving to have expert knowledge of the hotel and the city. He continued to ensure that we explored the best of what Austin has to offer and even on the weekend when the hotel was at its busiest we were still treated like we were the only guests there. Eric could not have been more personable; during our complimentary rides using the W’s Acura experience we were treated to insider knowledge about the “real”Austin, how locals relax and where we could go to get a feel for all that was cool, vibrant and distinct to this city. Like the rest of the team Eric spent time ensuring he could do the best for us, all the while making us laugh with his wry sense of humour! Similarly Brandon fed into the “nothing is too much trouble” attitude and provided us with a young, spirited eye over what was going on in the city.
Central to us making the most of our stay was theWet®pool at the W where we were free to lounge while waited on hand and foot. Erin was one of the polished pool attendants who always seemed to be on duty, smiling, stylish and quietly industrious. Erin anticipated many of our needs such as providing our mum with a pair of flip-flops when she realised that Scottish feet hadn’t banked on the poolside heat if padding around barefoot! It would be hard to beat the personalised service offered by Wet®; during the week we could enjoy the relaxed ambience which soaking up some rays on the loungers and at the weekend step it up with a Margarita, when there is a more party-like atmosphere and the in-crowd descends on the pool-side cabanas.
A tip for girls travelling – the hairdryer provided by the hotel is probably better than using your own!.. and the SPA handwash is heavenly - buy it if its not sold out!!!
To sum things up the W Austin is an exceptional hotel in an amazing city, we will be back FOR A MUCH LONGER STAY!
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