Booked a flight from Bucharest to Barcelona via Belgrade and return as to avoid the low cost carriers. The first flight from Bucharest to Belgrade arrived late and departed with 2 hours delay. The flight from Belgrade to Barcelona was still at the gate but the staff bluntly told us that we missed our flight and we must contact the carrier for a new flight. The 2 luggage's were not presented at the luggage belt, we waited for 2 hours as mountains of luggage were pilled all over the place. In our condition were more than 200 passengers all stranded in Belgrade. They booked us to the next flight in the morning and lied that the baggage will come along in the new flight. They didn't and they are after 2.5 weeks not found! We had to sleep in the airport as no hotel was provided in time. The return flight had also 3 2+ hours delay and should have to arrive in Belgrade past our connection to Bucharest. As we arrived in Belgrade the connection flight was still there with no boarding started. As in Barcelona we received only the boarding passes to Belgrade, they instructed us to go to the transit desk and receive our passes. After 2+ hours we didn't received our passes and the plane flew without us. The staff are impolite and lie all the time or routing you to the next incompetent person. They failed on every service offered and do not respond to emails. Will never fly again this company or Etihad for having such partners and avoid all stops in Belgrade.
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