The staff had the chance to demonstrate excellent service – and took it.
We arrived at midnight with 2 kids. The first room we were given were already occupied – we found out when we opened the door with our key card and the security chain was on. The second room we were given was not with the requested beds. Well over midnight we were given a third room. This was just nice and fine. However it was on the 11th floor right under the rooftop terrace. So there was a lot of noise after midnight. We were yet again relocated to another room. This fourth room was just fine. The staff was really helpful and professional. A chocolate and strawberry gift was sent to our room for the inconvenience (s) caused.
The room (s) we were in were all nice and clean and big.
The European breakfast buffet was small- but good.
We will stay here again next time we come to NY .
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