I made the reservation online with World Points Visa. I called the hotel directly the following day and for the next 3 days trying to confirm the reservation but they did not have a record of it. The day before arrival it was discovered that my reservation wasn't showing up because someone dropped the last letter of my surname? Doesn't Jumeirah's data system have automatic fill in? Seems a silly reason to lose someone's reservation.
I had originally booked a room that was an interior Queen. Soon after I decided that I wanted to upgrade to a Central Queen Deluxe with a view of the park but was told by the staff at Jumeirah reservations that they couldn't do that over the phone, I would have to wait until I actually checked in on my arrival day. Why couldn’t I upgrade ahead of time? Do they not want my money?
The fear that all rooms with a view would be booked by my arrival day was realized. At check in I was told the hotel was “fully booked” and that they had no Central Park view rooms left. Nearly in tears because I had planned this trip for my friend's 50th birthday, the man at the desk found a room with a Central Park view but on the 15th floor only. Not what I had wanted. It’s too low to see the detail of the park. Had I been allowed to upgrade over the phone with my credit card the week before, perhaps I could have gotten the room with the dramatic view I desired. I asked if there was at least an observation area at the top of the hotel to be able to look down at Central Park but the hotel does not have one.
The room was also incredibly small. I have stayed at Red Roof's that were bigger. The bathroom door had seen better days as well. The wood was peeling up on the bottom of it. The décor was so-so and the touch pad system on the phone that controls, lights, ac/heat and the television was shoddy and not working properly. The air conditioner was turned down all the way to 60 degrees, the lowest it could go, but the room was still too hot. I guess the fans weren’t circulating the air well enough or something. The Jumeirah Hotel was definitely renovated in haste and I fail to see where the stated “90 million” was spent doing it.
The only positive thing I can say about my stay at this hotel was the room service man who brought us breakfast in the morning. Very friendly and accommodating at such an early hour. He was the only one that made me feel that I was at a 4 star hotel. Mind you, I had to pay $100 for a mediocre breakfast to get that. Total disappointment overall.
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