Stayed in room 419.
Positive:
Location is great! Close to metro, easy to get form JFK. Close to grocery stores and restaurants.
Free WiFi.
Staff is nice and helpful.
Issues:
Cockroaches
Street noise
Heater did not work
Dirty floors
Elevator is unreliable.
Would never stay again: 3 inch cockroaches, woke up thinking I have a mouse on a table, NOT a mouse just a gigantic cockroach! Very disturbing!
Street noise is horrible! Is it that hard to put noise protective windows? Besides the loud car noise, woke up at 3am from a woman screaming for help, she sounded like she was physically violated, who can go to sleep after that?
Heater never started working, just blew cool air. Unfortunately for me the temperature dropped that evening, the additional thin cotton spread did not save the night, I had to layer myself with clothing I had, it was a rough night. To the management: it is a middle of October, shouldn't it be a rule to provide an additional winter version of a bed spread/comforter starting in fall?
Dirty floors: visible crumbs all over the floor, makes me just think what else hasn't been cleaned that I can not see???
Elevator is hard to get: it is either full or one has to wait for 20 minutes, had to use the narrow stairs, not much fun dragging the suitcase up and down.
I have stayed in other BW hotels multiple times and had a great experience, unfortunately this one was the worst.
hotel reviews