My sister, our friend and I stayed one night in the Residence Inn Downtown Memphis. The hotel was close to Beale St and other points of interest. When I made our reservations I had requested a two bedroom suite that was non smoking. When we got to our room I noticed the strong odor of smoke and two ashtrays. I immediately called the desk. I was told that we could change to a one bedroom suite which would not have been large enough and wasn't what I had requested anyway. The front desk was not very worried about the problem at all and did not offer to compensate us in any way. I emailed the hotel chain and still was not given an apology. I do have to say that the hotel was clean and the breakfast was nice. I would not stay there again fearing that I would have to sleep in a smoke filled room again.
hotel reviews