I am a loyal Hertz customer. I am a frequent traveler....when arriving in PHX at the Hertz \"kiosk\" center, I found it under staffed that day and it made me wonder how many other days were like this here at PHX. I was one of 140 or so in line and it took more than 45 mins. to obtain car. I could have walked off to another vendor. I decided to hang-in-there because they have always given me a good ride. Got a Free upgrade which was good. The staff was **** out of 5. Would rent again.
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