San Francisco to Barcelona to find out that my 2 luggages were missing. I filled a claim and gave them my address and phone number and they never got back to me. I called Sunday, Monday, Tuesday and could not reach anyone, and no one also tried to contact me. I took a taxi and went to the airport, after almost 2 hours in the line I was able to talk to the customer service personnel, although they had no clue of the where about of my luggage.
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