I'll start with the Pros: Ben the bartender was great. Great shopping nearby. Very close to Fiesta Texas. Beautiful area in general. Mimi's Cafe in The Rim had a GREAT breakfast! Starbucks on site is a big plus. Pools gorgeous and would have been fun had it been warmer.
Cons: The sheets on our bed were TOO SHORT! There was at least 4 inches at the foot of the bed where mattress and mattress pad were exposed. GROSS. Asked the maid service to remake the bed, but the sheet was just pulled to the very edge, just enough to cover the mattress, not tucked in, so as soon as you sat down the mattress was exposed again.
Had a reserved tee time at the Palmer course. We arrived early to have lunch there, it was 12 noon. The restaurant was empty except for a couple people eating at the bar. One waitress was standing around and even though we were 10 feet from her she did not acknowledge us until we asked her if they were serving lunch. she looked confused (what? lunch at noon at a restaurant? We must have been nuts!) and went to find another waiter. He came in and seemed irritated we were there, and said they were open for lunch but they were expecting 75 tournament players later and the restaurant would be full, but we could still have a table. How this was supposed to matter to us was beyond me. If the restaurant was reserved for the tournament they should have said so and we would have been on our way. We were seated and he took our drink order - 5 minutes later and we're STILL without drinks, restaurant still empty. 2 golfers came in and ordered the exact drinks we had ordered from the same waiter and they were served immediately. At this point we got up and left the restaurant. Unbelievable rudeness.
We expect so much from the Westin, they are usually our hotel of choice anywhere we go, but we'll think twice from now on.
hotel reviews