We were told at check-in that we get an upgrade to a larger room. The room had maintenance problems, including a remote controlled shade that was rotating non-stop and screeching at regular intervals. Problems were fixed by maintenance, but you do not expect such problems in a Hilton. The room was not updated and looked like in a 2-3 star motel.
Next morning, after complaining, we got the room changed to an updated room on the view side of the hotel. Unfortunately, part of the views are now obstructed by a new high rise. The updated rooms are nice, but still not at the level we are used when staying at Hilton. Service overall was subpar. We liked the lounge downstairs, a good place for drinks in the evening.
PS: We are HH members, gold level.
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