London to Mumbai in December 2018. Staff absolutely useless. My child meals were pre-booked by the travel agent and the staff did not supply any food for my child saying the travel agent messed it up!! Seriously? My travel documents had information of meals booked and staff decided their own things. Absolute idiots. the service is bogus, planes are dirty, toilets are disgusting. Seats are not cleaned before boarding the planes. Never using Jet Airways again.
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