I spend my life in hotels, probably 150 nights per year and many of these are spent in Hyatt properties around the world - I am a platinum member of Hyatt and I volunteer this only to evidence that I am usually a loyal supporter of the Hyatt brand. Without any doubt this is the worst Grand Hyatt I have experienced anywhere; indeed it falls far short of many of the Regency's and lower branded hotels. It is hard to know where to begin. Arriving at the hotel there is nobody to assist with luggage - yes there are bellman standing around but not one appeared to be looking for or helping guests. Having negotiated the escalator to the upper mezzanine lobby one is greeted by a row of surly uphelpful reception staff - 'come back at 3pm and a room may be ready for you'. Having finally been allocated a Regency Club room at 4pm I am able to begin the Grand Hyatt experience. A tiny room, hardly bigger then the king bed it contains - the bathroom is pathetic and not worthy of a two star hotel rating - minimal accessories provided, thought it appeared to be clean. The room as no minibar, bottled water or any other facility always found in hotels claiming to be five star standard. Laundry prices are ludicrous - it is cheaper to buy new clothes than use the service. I was invited to partake of the Regency Club's "cocktail hour" from 6pm to 8pm - this is a traditional service found in all Hyatt's as well as the best hotel groups. One difference at this hotel - you have to pay for the cocktails!! In my 40 years of travelling I have never heard of this.
This has been a very sad experience - I would love to hear from Hyatt how they dare to call this property a Grand Hyatt - clearly money has changed hands somewhere.
If you want value and service for your $500 plus per night do not consider this property. It is over-rated to an extent that it is hard to conceive.
A truly horrible experience and one I shall not be foolish enough to repeat.
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