I'll start with some positives... Brandi at the front desk is fabulous and clearly customer service is her calling. She was great. The location was also very convenient for our trip. Now, a MAJOR negative... The cleaning staff can't be trusted. I was traveling from Boston and left a very nice long wool coat in the closet in my room. It was warm in San Francisco and I wasn't wearing it, and I forgot it in my room when I left. I then called the hotel so they could send it to me, and they said they never found the coat. I am 100% certain that this coat was left in the closet in my hotel room at the hotel. It is sad that the employees at the hotel have yet to return this jacket to me. If they happen to find the coat and return it to me, I'll take back everything I said here, but as of right now, they have ruined my experience at this hotel.
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