The staff was wonderful. My luggage was lost on my return flight but arrived at my home in Pennsylvania. I received a call from Copenhagen. Everyone was so nice. The US staff was terrible in Baltimore when I arrived. Such a disappointment but nothing to do with Icelandair. My only complaint is that there was not enough air on the plane. The sun was on my side of the plane and heat was radiating thru the blind. I could not lay my head against the window because it was so hot. I am Closer to Harrisburg airport but chose to drive over an hour to Baltimore just so I could fly Icelandair! I will do it again!
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