Helpful, engaged and attentive staff made the purchase of my new piece of HiFi easy and reassuring.
Unfortunately the sales experience continues until the equipment is actually delivered and the last star was lost due to the delivery experience.
An automated ’Oh No!’ each day the DPD delivery didn’t happen, and no means of finding out if/when it would ever be delivered, soured the excitement of the purchase such that I was on the verge of cancelling the order. After 3 days of unrewarded waiting in for the ‘after 11:00 delivery text’ the parcel was delivered at 08:00 with 15 minutes notice.
The equipment was worth persevering with but I’ve learnt my lesson and will not buy anything again unless it is in stock.
Richer Sounds approach and staff deserve better than the delivery service it employs.
Oh, and please replace the ‘Oh No!’ on your email noting the delay. It comes over incredibly insincere if you can’t give any reason except ‘unforeseen’ and delivery will be the following day* (*unless it’s not)
company reviews