I booked this hotel under the assumption that i would be staying at a luxurious 4 star downtown hotel in San Francisco. Upon check in, it appeared i was indeed getting what I pre-purchased via a third party booking company - as check in was professional and the lobby was very impressive. However, upon arriving in my room i could tell it was dated and in need of some refreshing (esp in the bathroom as the wall paper and paint had begun to bubble due to a lack of a bathroom fan). The bed was well made - but the mattress overly soft and in need of replacement. I was also irked to be treated so rudely by a reservation agent when i called ahead to request a 1 hour early check in. She advised me that because i used a third party booking assistant - i had to put all requests through them (not true) and she refused to help me. Later, during my stay I constantly saw people checking in early so I am not sure why she was so rude and unhelpful when I asked for the same request. I suddenly felt punished for not booking with the hotel directly (which i could have easily afforded to do). But perhaps what insulted me the most about this "4 star" hotel was it's constant nickle and diming it's guests for everything - including a $15 a day internet access charge. Really?! In this day and age you would assume that at a hotel of this "apparent caliber" this would be automatically included. While I was not at all impressed by the above items, i did like the hotel's central location to all modes of transportation. It is easily within a 5 minute walking distance to union square and right across the road from an upscale shopping center. I also appreciated the concierge and their helpfulness with booking tours, and the night manager, Tasha, was extremely helpful when we encountered a problem with an extremely noisy hotel guest. I guess in sum, I want to encourage those who are perhaps on a budget to consider this hotel if it is offering a decent rate - however, if you are looking for something closer to the hilton or fairmont - this is NOT it.
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