If I could give a score of 0 that would be probably the most accurate rating.
We purchased a TV that had faults from the start. When the TV was 6 months old Curry’s took in back for repair and wrote it off. They then told us that the TV had depreciated in value and as we had owned it for 6 months they knocked £130 off the price we paid for it and would only issue a store voucher for the lesser amount!
It is daylight ROBBERY and I will NEVER set foot in a Curry’s store ever again.
If you buy a product from curry’s and it goes wrong - may God help you. You’ll have more luck I am certain.
TEAM ‘DON’T KNOW HOW’ ARE USELESS.
If you actually manage to speak to one of the ‘Customer service representatives’ after the tedious automated system, they won’t have the faintest clue on how to deal with your issue. You’ll have to explain your problem to someone who couldn’t sound less interested if they tried. They’ll then put you on hold before telling you they can’t see your details and you need to go through to a different department. At this point, 8 times out of 10 you will get cut off.
If it’s your lucky day and someone else answers then you’ll have to start the whole story again. On average I would guess you’ll go through to about 6 or 7 different departments repeating yourself. They’ll all tell you that they’ll email their manager and will sincerely promise to call you back within 72 hours, you’ll actually believe this as they sound so genuine, rest assured, they will NEVER CALL YOU BACK.
If you suggest that you would like to email the manager directly to try and sort the problem out without the middle man, they’ll tell you the managers don’t have email addresses. Bless them, they don’t seem to grasp how email addresses work. Also at this point they’ll usually cut you off, I can only assume as their stupidness has reached it’s limit and they’re not quite sure what to do next.
It’s customer service at its absolute worst. The people on the end of the phones are so stupid it’s like speaking to the most incompetent people in the world. How they are even employed I have no idea. Apparently you need GCSEs for Maccies these days, maybe this is where they all go when that doesn’t work out.
Good luck with these bunch of wasters.
I have never, and I mean never, dealt with a worse company.
Trading Standards have been contacted.
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