So let me begin by saying I am complaining about delivery and installation I do not recommend you buy a kitchen appliance from Currys unless you want to go through a lot of hassle. I ordered a dishwasher and the first install was mid jan 2023 when the engineers arrived they could not install it and said it needed a wire attached and I would have to hire an electrician to fix this. I then refused to take the dishwasher and said come back to install it when the electrics done. I got the electrics done and then contacted customer service for redelivery. At the point of the redelivery I specified a time and date today at 1pm. I got a call this morning at 9:15am from the driver and he said he will be there in 15 minutes. I explained that am not yet available and to come back later. I had his number and said the job is booked between 08:15am to 12:15pm. I also told him I had contacted customer services on two previous occasions advising them of the time of delivery they assured me they would put notes on the system except this was not communicated to the driver. When I asked the driver to come back he sheepishly said he would let me know but the delivery window has passed and there is no sign of the delivery. I contacted customer services again and explained I need delivery today or tomorrow morning or I would request a refund. They said they cannot do anything as it’s in transit and to call back tomorrow. I did raise a complaint and said I told customer services at the point of redelivery the time it needed to be delivered. I also rang them Yesterday and they confirmed to that this would be passed on to the depot and delivery team except it was not. The communication is very poor and for something so simple that they are unable to deliver on time. Unfortunately my Sunday has been wasted waiting around and I still do not have a dishwasher!!! It’s really the blind leading the blind the service from start to finish has been abysmal. save yourself the hassle and find another supplier of kitchen goods.
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