I contacted the hotel and reserved a room over the phone 1 month prior to our arrival date. I called to confirm the reservation 2 days before arriving....I was told I was all set and they would see me 2 days later. I arrive twenty minutes after check in time and was told my room was cancelled. They had NO record of it being cancelled. No date, time or staff member that cancelled it. When asked what they would do to assist me in finding a new place to stay since ALL OF BALTIMORE was booked I was told there was nothing they could do.
It took me two and a half hours and a twenty minute drive outside of the city to find a place to stay.
The staff was rude, non apologetic and quite frankly ignorant. I would not recommend even boarding your dog here.
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