Sydney to Gold Coast. Booked with Tiger through their online portal and immediately red flags started appearing. The portal was clunky and glitchy and it took my partner half an hour to add extra baggage as it would not allow us to add for both passengers and kept resetting to default and removing off both. After refreshing and re-adding our info multiple times it finally let us proceed. The next day we added a 'special bag' (bike) for one passenger and finished the payment whereby it was stated multiple times the billing amount would be 35 dollars. Only on checking my bank statement half an hour later did I realise we had been charged 70 dollars for two special bags. I immediately contacted 'customer service' who of course were not able to assist me and instead of apologising and simply removing the extra bag they directed me to fill a generic complaint form. The complaint was flatly rejected and refund denied and the reasoning was 'we can see you booked two' despite the fact we hadn't even flown yet and had no need for the bag. Being essentially called a liar is definitely not my idea of good service and for such a meagre amount of money they could have solved my issue which was caused by a fault in their system and we would have potential flown with them again. However I will not only avoid this company like the plague I will tell everyone I know to pay a few extra dollars and fly with someone else which I'm sure will ultimately (hopefully) cost them much more in the end. Not worth the headache.
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