A Jetstar flight was booked for me by a travel agency as part of a package from Vienna to the Cook Islands. Flying with this company was the worst experience of my travel life. The ticket was unreasonably expensive and cost 1/5 of the total amount for the entire trip. Auckland to Rarotonga was already delayed for almost 2 hours without an answer as to why. I sat in seat 1A and the seat was reasonably comfortable. After take-off, the flight proceeded normally. The food served on board the plane was bad as I expected. The flight was turbulent, but the staff handled it very well. On the flight back, they informed us that 27 pieces of baggage were not on the plane. That we don't have to worry about our baggage. I checked in 2 pieces of luggage and both were lost. I dealt with the situation at the airport in Auckland, because I flew back to Vienna on January 10, 2023. One piece of my luggage was returned to me after 42 days damaged and I had to pick it up at the Vienna airport. Everything was soaked and moldy as if it had been soaked in water for a long time. Communication with customer service is complicated and without real answers. In the e-mails, they claimed to have found the luggage and asked for the delivery address. I have not yet received compensation. Despite the increased expenses as we had to buy new winter clothes for the trip back. Not to mention damaged luggage. The second piece of lost luggage was not delivered to me and I still do not have an answer when it will be delivered to me. The only thing I can positively evaluate is the onboard staff, who are pleasant despite the total incompetence of the airline.
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