Im just back from NYC - do not stay in this hotel. On the first day we walked into our 'superior' room and the most disgusting smell greeted us. We had to go to a chemist and buy an air freshener! Back in the room we notice about 3 square feet of dingy carpet was saturated over by the radiator that never worked (room freezing throughout our stay) and finally the ceiling caved in! A lump fell down and missed my open suitcase by inches and Ive photos of it! I also noticed there was more rust in the bathroom than actual chrome. When we asked to be moved rooms we were told go back down to reception and re-check in. So we had to get dressed, pack up out stuff go back down to reception and didnt get an apology or an acknowledgement of what had just happened. The 2nd 'superior' room we moved into was much better on the 11th floor yet the 1st one on the 9th floor was a sh!t heap! The staff were extrememly rude and the only thing that concerns them is getting money off you - I was hugely disappointed and have vowed to NEVER stay here again. I stayed here 5 years ago and it was no problem but this place has seriously gone downhill in every way - rooms, staff, service etc. Trust me you will be glad you didnt stay here, take my advice I learned a very hard and expensive way!
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