The Park South Hotel in New York city on 28th street has the worst customer service I have ever experienced.
They claim to offer a 24-hour cancellation option prior to arrival. However, when I called at 8:30pm the evening before, they were adamant that it was ‘too late” (according to the person on the phone, I had to call be before 3pm for it to apply). And so we are being charged.
I explained (accurately so) that I was never told that I have to call before 3pm…just 24 hours prior to arrival…and I’m not arriving until 9pm on the day of check in!!!
He said, “too bad.” I asked to speak with the manager and he/she was not in but could call tomorrow… which is definitely less than 24 hours. I asked for the manager’s name and he wouldn’t give me one.
It sad, that this is how the Park South Hotel in New York makes their money. On travelers who never stay at the hotel!!! Lowest ratings ever!!!!
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