From the very start this hotel failed miserably. The front desk employees could have cared less about customer service, absolutely no friendliness / interaction with any guest. The $25.00 a day parking fee and the $0.54 per minute Internet fee is a total rip off.
We arrived on a Sunday afternoon and went directly from our room down to the pool for a drink and a swim. The first thing we saw was a nice inviting big resort style pool, but then we notice a large part of the pool was full of ducks and their feces and dirty towels every where. So we skipped the pool and went to one of the two Jacuzzis. The whole bottom was nothing but sand. I know that the resort is on the bay / beach, but that is unacceptable from a four star hotel. So we then tried to have a drink, but not one of their pool bars were open. The only thing open was their restaurant away from the pool area. This is the reason we chose this hotel, for the resort / pool area on the beach!
The bedroom and bathroom was nice and large with a comfortable bed. The lanai door screen was completely torn up. There was mildew around the air conditioner / vent.
Also this hotel is on the bay, which is completely away from any restaurants, bars and or place of entertainment.
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