We just returned from a combination business/family trip to California and stayed the last night near LAX due to early departure. We booked and paid in advance for a room at the Sheraton. Our room reservation was downgraded (no of beds). This was not disclosed at check-in. When questioned, the reason given was that room was booked thru Expedia. I was offered a rollaway bed - "free of charge" for my inconvenience. I was required to call the front desk 2 more times to get the bed delivered and twice more with an one hour's wait to get pillows. If that weren't enough there was a dead roach in the shower.
I also had a similar experience at a Sheraton in Boston last fall. I will not be staying in anymore Sheraton hotels.
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