Our experience at this hotel was wonderful.
We were greeted by extremely friendly bellmen who took their time to explain and write down directions to specific places we wanted to visit. They also went out of our way to hail us a cab by running to the main street, as this hotel is on a side street off 42nd Ave. Also - they had an onsite concierge avail. for 12 hours a day (8am-8pm) to provide support/directions/airport transit help, etc. There was free internet for convenience too.
The room is great - with a big fridge, tv, stove, dishwasher, tupperware - very good for families. The view we had wasn't great as we could only see other buildings and there were some tight spots in the room (i.e. bathroom very close to the beds, little room between bed and wall), however, my cousin said it was a big room for NYC as she's stayed in NYC hotels before.
Everything was cleaned very well though. Another minus was the length of time waiting for an elevator!! We literally waited 10-15 mins every morning to get downstairs. I don't know how this can be fixed, and it might be due to check-out times but it was annoying.
The #1 best thing about this hotel is the wonderful complimentary breakfast and cocktail hour. It just makes your day and gives the traveller a bit of a break since NYC is so expensive...makes you look forward to your mornings and evenings...!
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