I stayed two nights at the Hilton San Antonio Hill Country Hotel for a weekend trip to Sea World and had a terrible time. First, I arrived and was told my reservation did not exist, though I had already paid for the room. Second, I was promised adjoining rooms and then was told they had none available. The website is misleading and makes it seem as if all of the rooms have big huge tubs and balconies, but those are only the suites. The rooms are average, but not very clean. However, once the cleaning staff "cleaned" the room it got much worse. They left the garbage and dirty glasses in the room, and while they took away the dirty towels they did not bother to replace them with new ones. The room was not cleaned at all, only the bed was remade. I had to request new towels and it took them over an hour to bring new towels to the room when they told me they woud be right up. I had a young child in the room that needed a bath and to go to bed but we had to wait for an extra hour just because of the towels - if you have kids, you know how annoying that can be. The worst affront was the fact that I left a $5000 camera in the room safe when I left for the day and when I returned that night, my LOCKED safe was wide open. My camera was still there but I bet if money had been in there it would have been gone.
In a nutshell, do NOT stay here. There are much nicer cheaper rooms by the river walk that have great rooms and a beautiful surroundings. The hotel grounds are abysmally depressing - overlooking a neighborhood of backyards and garages and a grubby field. The "beach pool" they claim to have is nothing more than a very shallow pool. The only resemblance to a beach is the fact that the water could possibly have had something in it that would bite you.
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