I tried contacting Customer Services to join the Demand Flexibility Scheme, however, after 5 calls and no-one knowing what it was i emailed complaints who advised although Shell have joined the scheme they are not participating in it yet. They said to tick the marketing preference option, however, they did not know which option to tick when i advised there were four. Customer services appear to paste the same response to questions even after you have read the previous response and raise a question about the response. I feel unhappy Shell are indicating they are part of this scheme, however, customers cannot join it :(
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