We stayed at the La Jolla Hyatt Regency from June 28 through July 1, 2009. The stay was disappointing from the moment we arrived until the moment we left. When we arrived at 4:30 p.m., our rooms were not ready. They were supposed to be ready at 3:00 p.m. The front desk didn't know when they would be ready and told us to go sit buy the pool and buy $8 drinks. The pool area is very nice with a large pool with lanes and a whirlpool. When we arrived at the pool, there were no places to sit. Finally a table opened up and we sat down. After an hour, I went back to the front desk and inquired about the rooms. They were still not ready and the front desk still had no idea when they would be ready. It is now 5:30 p.m. Front desk told us we could use the Regency Club during our stay due to the delay. I thought this was a nice gesture. We went up to the Regency Club and started to get drinks and food, when the front desk saying they would be right up with our keys. So we only got a quick soda thinking the keys would be right up. A half an hour later, the keys finally arrived. When we got to the rooms, the refrigerators had not arrived, so then we had to wait for the refrigerators until we could leave. The rooms did not face the pool as promised, which was to the west so we could watch the sunsets. The Regency Club wasn't available after the first visit, different from we were told. Finally, the refrigerators arrived and we left.
The next problem was that we could not get on the internet in our room. Its bad enough that the Hyatt charges $9.95 per night, per room for internet service, but we were not able to get on. We called the front desk and were told that an engineer would come up to get us connected, but they never showed up that first night. We called again the next morning and were told an engineer would be up, but they never showed up again. We were finally able to talk to an engineer, but they were unable to get us connected. So I would not count on internet connectivity in this hotel. And it is very troubling that the front desk told me twice that someone would come to the room to connect us to the internet, and no one ever came.
Another thing to be aware of is that in the King room there is no desk. So if you plan to work, you should get a room with two queen beds, which includes a desk.
Also, there are virtually no available electrical outlets in the rooms other than those needed for the television. Also, there is no phone book in the room.
Another situation to be aware of is that you must be 18 years old to enter the work out facility. We were traveling with two 16 year olds who needed to work out related to extra curricular activities, and were stopped at the door by an attendant and told they could not enter because they were not 18 years old. They asked if they could come in if a parent was with them and were told "no".
Next, I would recommend avoiding a room at the end of a hallway. In my room there could be heard a loud banging noise on an intermittent basis during both the second and third nights of our stay. I reported this to the front desk and they told me they would look into it, but I never heard back from them and the noise continued right up until we left on Wednesday morning. At checkout, they told me they checked but that there was no noise, which only added to my growing frustration after two sleepless nights in their 4 star hotel.
Also at checkout, they had charges from one of their restaurants on my bill which I never stepped foot in, so I had to go through the process of having that removed from my bill.
Another situation to be aware of is that if you happen to use Hyatt points for your stay, at this Hyatt that does not cover valet parking. When I have used Hyatt points in the past, I have never had to pay for parking. The valet parking was $25.00 per night. Self parking was $20.00 per night.
Finally, when we were leaving, we carried all of the luggage out to where we load the car. I received a call while waiting on the car, so when the car arrived the doorman just started cramming all of the luggage into the trunk. When I saw him doing this I told him to stop, but he just kept right on cramming. By the time I could get off the phone he had the trunk full with about 2/3 of our luggage. I came and told him to stop - again - that we had more to go in the trunk and you couldn't just throw all the luggage in their in some haphazard fashion. In the process of his cramming stuff in, a Christmas ornament was broken (which we found out after we arrived home). So then I had to pull the luggage out of the trunk and repack it.
This is the most dismal stay I have had at a Hyatt. We were very disappointed. I tried to limit my comments to keep the length manageable. I would not stay at this Hyatt again even for free. It is not conveniently located, not even to La Jolla. This hotel is at least 3 miles from La Jolla. It is not close to a beach. It does have any good views. It does have a Melting Pot, Flemings, and Japengo's (sushi) right next door that you can walk to, but if you don't want to spend $50 to $100 per person for a meal, you have to drive somewhere. I stay in Hyatt hotels elsewhere on a regular basis, but I would not stay here again.
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