I attended a conference at the hotel. It was my first time staying there and given my previous image of the hotel, I had high expectations.
Late in the evening, one of the very large outside doors to the hotel slammed shut unusually hard on my arm and ripped my suit jacket. I reported this and they sent security to my room. They took my jacket and told me to go buy a new one - "no problem, we'll take care of it". Since I only had that one jacket with me, I bought a new one the next day and then checked out soon thereafter. Well, that was the last I heard from my sports jacket, the hotel staff, or the security people there.
After much effort to get the hotel to resolve this, I called the police to ask what to do. The NYPD classified this as a grand larceny. I was told that this is apparently a common problem with "hotel security" in NYC. But I never expected this from the Waldorf Astoria Hotel! I was told I needed to pursue a civil action to get any recourse which should be either reimbursement for the cost of my jacket or simply my jacket returned to me. The Head of Security there had the nerve to tell the NYPD that they would pay me something but then later he never answered my calls.
So thanks Waldorf Astoria for the wonderful stay in your hotel, and for the professional way you have handled this customer's problem. I hope someone there has repaired and is now enjoying my Italian sports jacket.
To any and all visitors visiting this hotel: please be careful when you walk in the door. You can literally lose your shirt there.
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