Hotel foyer was very 'boutique' decorated beautifully. Booked rooms late February early March and hotel confirmed we could all be on the same floor. This is not a cheap hotel consider upper 4 star. We were a party of 15. Arrived after a very long journey a little bit earlier than allowed to check in so rooms were not ready, said they should be ready approx. 4 pm (1 hour after official checking in time) but confimed that we may have to be split up into two parties so we would not all be on the same floor. When we arrived back to check in we found that each room that we had book had obviously been given to someone else as it transpired we were all on different floors! One of our party had been given a room with barely a double bed in it and was only offered another room when we complained, but this would not be until the next day!! So much for booking in advance. Drinks in the Hotel were extremely expensive $15 for 2 lemonades - even the receptionist bulked when we payed on departure. All in all not a family friendly hotel, looks nice in the reception area, but really the overall experience stops there.
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