Unfortunately, I was disappointed with my stay at Carlyle. While the Grande Suite we occupied was nicely furnished, there was one particular issue that made for an uncomfortable visit. A few days into our 5-night stay, I noticed that the air conditioning was not turning on even at the coldest stetting. The unit had been working the first two days of our visit. Although the weather was on the cool side, there were a couple of days around 70 degrees and the room became quite warm and stuffy. I reported the issue to the front desk and I was told that the air conditioning was turned off in favor of the heat because the weather had turned cool. The only alternative I was offered was to open my windows. I find it inconceivable that you would not be able to control the temperature of your own room. Furthermore, the room was never cool enough to even require the heat being turned on. With spring in full bloom and having hay fever allergies, keeping the window open was not really a good option...and it rained for two of the days. Upon returning home I received a "how was your stay" email from the "Vice President" of Carlyle hotels. I provided this feedback and after more than a week, never even received an acknowledgement, never mind an apology.
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