Joined BT in June 2021 everything went smoothly on activation day, Broadband good 35 Mbs which I paid £28.99, gaurentee 32 Mbs, so was very happy at that time but, from November 2021 to April 2022 had problems first noticing buffering whilst streaming Utube video, or watching Netflix checked speed and was geting a low of 2 Mbs then it fluctuated between 24 Mbs and 27 Mbs, Got intouch with BT through their merry go round and after a couple of days was told problem fixed, thought great, checked speed and it was not fixed, informed BT problem still present, again through their merry go round online Help Ha Ha Ha, was told they would do some checks couple of days later again problem fixed but, this time I wanted to speak with a living person and not the Bot on the merry go round, spoke with a pleasant chap who arranged a BT engineer to come and check the premises, arrived on time did his checks and said everything ok in the house and he needed to arrange an openreach engineer to come and check the line, later that day got a message saying thank you for letting us know your broadband is ok, No i did not, the day the openreach enginneer arrived the broadband speed creep up to 32 Mbs, the engineer arrive 1 and half hours late, I asked him if he had done anything his reply was just tested the line and its ok, he linked the outside wires to the internal wires with jumpers, so as to bypass the BT master box now I'm an Electrical Engineer have been for over 40 years, the openreach Engineer said he had increased the broadband speed to 33 Mbs, when I checked it was still 32 Mbs, after he left not more than 30 mins it was back to 24Mbs, whats going on, got back to BT and they said to wait a few days, no change, asked them to keep the fault live and that I had not said Broadband was ok, time passed waiting for BT to do something and another openreach engineer waited in he never turned up, on that day speeds back to 32 to 33 Mbs, few days later speeds back down to 24 Mbs, this time i isolated the wiring to the BT master box meaning I removed the internal wiring of the house from the outside world so who ever they sent only needed to check the 2 wires coming into the house, got back intouch with BT they sent BT Tech out BT Tech 5 Hours late, he did appoligise and give explanation, he found the SNR signal Ratio was to high, now this is governed by the VDSL's DSLAM at the cabinet and increases the SNR db to stablise the brandband due to noise, but 2 BT Techs and an open reach Engineer had already said Line is ok especilaly as I was getting a Ping of 12 to 13 ms, but the BT Tech could not ajust the SNR figure I need to inform BT to send an openreach Engineer out to reset the SNR figure to 6 or lower and my speeds would increase back to normal, openreach engineer came out siad line was fine and was not sure why the SNR had increased, reset the SNR figure from my house, I note on BT community forums Techs on their telling people the SNR Ratio can not be reset, and the broadband was up to 37 Mbs I was estactic, 3 weeks later broadband back down to 24 to 27 Mbs, got back intouch with BT to have contract removed as they couldn't gaurentee 32 Mbs for more than 3 weeks in fact it may have been less than 3 week, ater being on the phone for over and hour and a half I finally got free from their grip, only after he told me I said broadband was ok in Novermeber which it was not and told them to keep fault live and other times when they said broadband was fixed or fault repaired, when it was not, my own persnal beleive is BT throttle the speeds to fluctuate and the VDSL's DSLAM sees this as noise and trys to stablise a self made fluctuation, also everyone round my estate seems to have BT, which wont help my speeds, Openreach have one last chance with my new provider otherwise I will be going 5G router which I have been using since BT was turned off 14 of April as they have blocked every new ISP I have attempted to service my premises now Ive been told that BT wont release my number and I need to have a new Number, I'm not bothered as we dont use the house phone, aslo if BT send a message to your phone asking for the tracking number to the Router sent back to them they charge 56 pence a message sent back to them, even though their website return banner was removed a couple of days after they recieved the return router, also the 30 days notice to terminate broadband my speeds went down to 16 to 18 Mbs, and they had the cheek to increase my broadband to 33 quid, I will never go back to BT not for any service,
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