I bought & paid for an electric oven on 04.04.20 & realised later that day that it wouldn't be suitable.
According to CurrysPCWorld's terms & conditions you can cancel an order before it is despatched. My order is not due to be despatched until Friday 10.04.20 so I have tried to cancel my order to no avail.
Yes, the country is in the grips of a pandemic, however if you are still willing to trade and take peoples money then you should still offer an acceptable level of customer service & unfortunately they don't.
I have tried ringing contacting this support team since Saturday and in total I have been on hold for approximately 6hrs (over 3 days) without anybody answering. I have emailed them & sent them direct messages on twitter and have still not receive a single acknowledgement.
It is a long time since I have suffered such poor customer service and I would of expected better especially in the current climate.
I think it's safe to say CurrysPCWorld & Team Know How will be added to the long list of companies who have showed their true colours during this pandemic and one that I will steer clear of in future.
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