I have to echo the other reviewer regarding the size of the room. Upon checking in, we were checked into the absolute smallest room I've ever seen in an NYC hotel. And it was not cheep at over $450. We were quite angry and asked to speak to the Manager. Thankfully we were immediately introduced to the Manager who quickly upgraded us to a "sweet" (Sanctuary's term for a suite) which was about 3 or 4 times the size of the first room. That was a smart move on his part. Don't think they want bad press from the get-go. That "sweet" was lovely, big and well appointed however I could not get used to the bathroom and shower being part of the bedroom. You may be able to see what I am refering to on their website. Not a big deal, but there was very little privacy and space. The front desk and the doormen were all very nice and helpful. The location is good if you want to be near Times Square. I don't believe they have "officially" opened yet and there was a lot of workmen and construction going on throughout or stay. They are going for a very hip and trendy vibe but have to work within the confirms of the size, space and physical architecture of the original old hotel that was there. Hard to do I think.
I suggest that they need to be more upfront about the room size on their website. They won't be able to upgrade everyone and they will have a lot of angry guests if not.
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