Okay, Monsterland. I've been here 3 times and it's time for things to get organized.\n\n1st time: waited in line for 2 hours and we were only able to go to the bar. We were planning on eating but saw that no on had been served yet. It even took forever at the bar to get any type of service. Several friends were so irritated by the poor service that they decided not to buy anything or spend money there. It was shocking to me to wait in line for two hours and then see that most of the restaurant tables were empty. I decided not to come back to Monsterland unless I had a really good reason.\n\n2nd time: yelp elite event. Food was amazing, service was wonderful, and staff seemed like they were really trying to turn things around. I was excited to bring people back since it seemed that Monsterland was really invested in customers and salvaging their reputation.\n\n 3rd time: our server was kind but forgetful and slow. We waited 15 minutes for drinks, 20 min to have our orders taken, and about an hour for food. We were often without water and I had to chase our server down several times for things like napkins or our bill. He did apologize for the delay in getting things but when I looked around the restaurant, it wasn't that busy. There were plenty of staff to wait on the 12 or so tables in the restaurant. \n\nFood: not bad but not great. The hot wings are TOO HOT. They are impossible to eat. Friends were unimpressed with their burgers and fish. \n\nMoral of the story: I've given Monsterland a fair shot and I'm still not impressed. The yelp elite event was wonderful but maybe a fluke. If I hear that things are better and service is prompt, maybe I'll be in again. Otherwise, I probably won't be around Monsterland without some coercing. I know that none of my friends will be eager to come back either.
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