Once you get over the shock of the seriously downmarket and tacky exterior, the hotel is perfectly all right on the inside. Service was friendly and efficient. There were two of us so the room was a little cramped, the bathroom more so (and no bathroom fan!). No minibar. The location is great for business travelers and very close to the subway so it took no time at all to get to and from Penn Station. There is nothing really wrong with the hotel but for almost $400 a night you expect better, even in New York.
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