My husband and I stayed at the Holiday Inn Express Downtown Detroit because it is conveniently located by the tunnel entrance to Windsor Ontario. We were concerned when we heard about it being right in downtown Detroit because the crime rate is high. But we were assured by two different people who live in outskirts of Detroit that it was in a "nice" area. There were many problems with this hotel and safety was one of them. First of all, upon check in at 3 PM, we stood in the tiny lobby in a line of four people for one hour. There was only one person working the desk and it seemed that everyone in front of us had problems with their reservation that required multiple phone calls. We returned late to the hotel after visits to Casino Windsor and MGM Grande Casino (that casino was filthy, by the way). When we pulled up in front of the Holiday Inn Express at 2 AM, directly next door is a blues club/bar where drunk people were spilling out on the sidewalk and hanging out at the entrance to the Holiday Inn. And if they had been cast in a movie, they would have been cast as "unsavory characters". Thank goodness that the valet came out to our car and escorted us in because if we had been alone, opening our trunk right there to get luggage out. . . well, I would not have done it. The room itself was ok. However, the other guests around us were very loud and had arguments until 4 AM. Whenever anyone came or went from a room the doors made a huge bang shut. In the morning, my husband decided to go downstairs to get coffee while I finished getting dressed. Approximately 2 minutes after he had left the room, the door opened with a key and a large black man walked right into our room as I stood there naked. I screamed and he left quickly. He had on a Holiday Inn blue shirt. I immediately phoned the front desk and told them what had just happened and my husband walked back in with his coffee. He took over from there. What the maintenance man told my husband was that there was a smoldering fire in one of the rooms. Our question is, if there is a fire, don't you evacuate people?? Why didn't he knock before entering our room? What we think is that he saw my husband leave and quickly entered the room to steal something. What did management do about this? They gave us a free night's stay in that hotel. YOU HAVE GOT TO BE KIDDING. We would never go back there again. We have written to Holiday Inn headquarters about this.
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