This hotel was very disappointing! The modern design is in poor taste, in my opinion. The toilet in my bathroom, in an attempt to look modern, was silver, which reminded me more of a jail cell than good design. The rooms are quite small, and the bed was only moderately comfortable. The shower curtain was not long enough to cover the full length of my shower, so water ended up spilling out and I got cold during my showers.
The lobby is really beautiful and hip. There was an US Weekly party being held there during my stay. However, it seems that the hotel spent all their money on the shared areas and left very little in the budget to make the rooms worth the steep nightly rate. I think this hotel is great for guests who are interested in partying and being submerged "in the scene". The staff is mostly friendly, although they seemed unaware of the shortcomings and repeated problems that kept coming up during my stay.
The hotel gym is small, but nice. There is a limited number of machines, but they are in good condition and it wasn't crowded.
This is a very poor decision for a business hotel. Basic things a business traveler looks for, such as coffee maker and iron/ironing board are not in the room. It is conveniently located in the Meatpacking District, around the corner from the Google Office and any other companies located in the Chelsea Market building. However, if you are in NY for business, I would recommend against staying here.
I seemed to have a string of bad luck at this hotel, that I sincerely hope was out of the ordinary. My first room was extremely small. I was delighted to later learn that the hotel was offering to upgrade me to a larger room for free. Unfortunately, the kind gesture turned sour, because the air conditioner was broken in the room, and after several calls and attempts to fix it, I was moved to a third room. I did stay in the room with a broken AC because it was too difficult to get moved to another room late at night, and it was over 80 degrees in the room. The third and final room had a puddle that pooled in the middle of the bathroom while I was showering. I reported it to the hotel and hope they fixed it. Finally, the fire alarm went off one afternoon while I was working in my room before my dinner meeting. I left the room quickly and headed for the staircase to exit, along with other guests. When we got to the lobby, not only was it apparent that the staff had no idea that the alarm was going off (really?), they seemed in no rush to fix it. The whole experience was puzzling. It took about 20 minutes to get the alarm issue resolved. During that time I was small-talked with other guests, who seemed equally disappointed with their stay.
hotel reviews