Rome to Sydney via Beijing. Terrible experience with the unprofessional behaviour with my child who traveled as an unaccompanied minor. After being told our child would be looked after in the Beijing airport we discovered he was made to sit in an office on an office chair for hours on end with no assistance or food. We had booked a lounge and it was not offered. The level of supervision was atrocious. He was let out with an unknown passenger who offered food and water. We will never deal with this airline again. They continue to deny any lack of duty of care towards the child.
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