BuySpares use DPD for next day delivery. DPD took 5 days to deliver on this service at a premium cost of £7.98. I had ordered a battery about 10cm by 5cm by 1cm. How can it cost so much for such a tiny item?? When I complained they only refunded £3, being the difference between ordinary Royal Mail postage and Next Day Delivery. This was 2 weeks after I had to order another battery, this time delivered on ordinary Royal Mail post, which I then had to return as the original order was finally delivered by DPD. I did not need 2 batteries!
My e-mails were not read properly either. It took 6 e-mails before I got an appropriate response to my complaint, the questions I asked and the refund actioned. I have my fingers crossed that they will receive the returned battery and process my refund in full within the 10 working days promised...
I will never use BuySpares again!! The returns process took me an hour to read and complete online, print out, package up and a further 20 minutes waiting in the post office for proof of postage!!
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