Review of Eastgate Tower
Eastgate Tower is listed as a three (3) star hotel. That is accurate as far as the basic accommodations go. However, when you add in the respectful and courteous service, the rating jumps to 3.99!
First, and foremost, let’s start with the Director of Front Office Operations, Ms. Amy Butanes. I arrived during the crazy part of the day when folks are late checking out and other folks are milling around trying to enter their reserved rooms early. Rather than cause a line out the door, Ms. Betances rolled up her sleeves and -- in an orderly way -- managed to make a difficult process into a flawless effort with kind words, a sweet smile and finesse. Her staff, including Manuel Tegada (clearly trained well to serve his clients), learned from her training. The line shrunk and people moved on to fulfill their objectives or appointments.
I mad several requests; I had brought with me several electronic devices (too many to list) and needed an additional table light to work at the kitchen table and additional electrical extension/outlet cords. All were delivered in record time. I have been at five star hotels that couldn’t get it ‘right’. Eastgate got it right. I would come back here in a flash.
David
Aspen, CO
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