I took over this account from my Brother in law who died in September 19. The account was transferred over after 3 calls and a lot of fuss. After taking over the account I asked for the account to be reduced to standard internet putting me on a lower tariff. This was done but they withdrew the free anytime phone calls which put the monthly cost higher than I was paying! I've called 3 times since September to get this changed, each time the operator tells me they have to refer it and after a lot of waiting I'm told I'll be called back - I NEVER am called. This is still progressing and my next step is now to refer this to OFCOM.
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