We booked this hotel through the travel agents, The website does not refect the true picture of the rooms as the room we got was scruffy and in bad need of redecoration. We were asked on arrival for a deposit for £200 dollars in case we used the hotel facilities, we were not told that at the end of the holiday it would take two days to be put back on our card. Also due to a computer error another $495 dollars was taken from our account, we were not told of this and only knew when our card was declined in a shop, we had to sort this out ourselves as the manageress was not in the slightest bit interested and seemed to find it a hassle, we only got it back on the last day and it spoilt our holiday. The reception staff and doorman Ben were great but would not stay again.
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