I go to NYC at least 5 times a year and have stayed at various Hilton properties and this is the worst Hilton Property I have ever stayed at in NYC (the other ones are great) and possibly the worst full service Hilton I have ever stayed at. In the future I will go back to staying at the Hilton Fashion District, the HGI on 8th or in Chelsea or the Doubletree on Broadway which are all better properties.
The main reason I chose this property was it was the only Hilton in NYC with an exec lounge. The lounge was a joke. There were a couple big families and several people in there that weren't even staying in the hotel Hiltons policy is that the lounge is reserved for people on the exec floors and diamonds who can bring one guest staying in their room and this wasn't enforced. I would rather skip this lounge and stay at one of the other properties that has a decent hot breakfast.
Everytime I stay at the Hilton fashion district (or any other hilton for that matter) I am always given 2 bottles of water at check in or vouchers for 2 free bottles out of the mini bar or in the room if they have them in the room. No water. Hilton diamonds are suppose to get suites as part of the new benefits introduced earlier this year if available, but was not upgraded even though suites were available to be booked when I tried doing a dummy reservation once I got to my room.
No coffee makers in the room. Aside from the former LV Hilton, this is the only full service Hilton I have stayed at without coffee makers in the room. Hiltons T&C state that HH members who are silver and higher are to receive complimentary fitness center access. I was told the fee was $15!!!!! What hotel charges their top tier loyalty members $15 per VISIT to use the hotel fitness center????
And I found out after I checked out that this property opts out of most quarterly hilton promos, so I didn't even get the bonus points.
If you are a Hilton diamond member (or even a blue who wants good service), stay at the Hilton Fashion District or one of the other HH properties in the city. Every HH property I have stayed at in Manhattan I have always given a 4 or 5 star review.
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