I have used Team Knowhow a few times now for my laptop which I’ve had a couple of years. I got it because whenever I’ve had problems with previous laptops And they’ve gone wrong I’ve had noone to turn to; I’m terrible with tech and it’s been a right faff on getting things sorted and taken me hours pouring over google to find a fix or trying to find a reliable company to look at it. I’ve used them a few times now and found them to be great.
1) After about 8 months of having the laptop I had to send it away for a clean reinstall after getting a virus and I got it back within a week. It worked great and was as fast and good as new.
2) it started going slow again at the back end of 2019 and I rang them at about 1am early on a Saturday morning as they have 24 hour support and they talked me through doing a system reset there and then which worked great.
3) They have talked me through a few minor issues I’ve had on the phone. I’ve always got through quite easily and they’ve been resolved quickly on the first call. They’ve been patient and helpful each time.
4) I took my laptop into Currys yesterday (July 2020) as it just wouldn’t power up and seemed to be totally dead. The guy in the store was really friendly and helpful. He sorted the issue out in 10 mins. Turns out it had just got caught in a loop doing a significant update and ran out of battery during that time. He got it straight up and running against and gave me some advice on what to do when I got home to ensure the update was installed correctly and successfully. He didn’t make me feel like an idiot, considering it was something so silly.
I know there’s lots of bad reviews on here but for me, as someone who isn’t very good with technology, I’ve found the service fine for my laptop, although seems like people have other experiences with different products.
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