We are loyal Westin fans and Starwood members, but were terribly disappointed with this hotel. We booked online through hotel website and were asked if we cared to upgrade to Executive accommodation that included continental breakfast, internet, health club, etc. Foolishly, we did. When we arrived there was no valet to open doors or help with luggage. Nor was any other staff member willing to do more than watch us struggle in through revolving door,. The front desk staff informed us that they found two rooms in our name and were insistent that we pay for 2nd room since it was not canceled within the deadline. After much discussion we asked to speak with manager and they promised a call when he/she was available. Next they told us our room was not available and none on that level were cleaned as yet (3:30 PM). By 5:00 PM we settled for a 2-double bed instead of king room so we could change in time for dinner reservations. Never heard from manager. For the following two days endured terrible service and were happy to leave. At check out we again inquired about extra room charge and were told it was taken care of, but we'll see. Definitely not up to Westin standards.
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