Stayed there for 2 nights from 9/18-9/20. The hotel put an accidental/unnecessary hold of $292.00 on my debit card, in addition to the money that they already took for the 2 night stay, the front desk nor management could not figure out how to reverse the extra transaction. I checked out yesterday and the hold is still on my account and no one can tell me when I can get the hold released and the money back in my account. I was stranded without any money on my trip and now I am back home and still do NOT have access to my own money. The incompetant hotel staff and management are doing nothing to help me out. This is ABSOLUTELY UNACCEPTABLE AND TERRIBLE CUSTOMER SERVICE. How does a hotel not know how to correct a mistake that they made and to make matters even worse, no one has contaced me in reference to my inconvenience, it's like they do not even care.
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