The room:
This is worst hotel I have ever stayed in. I stayed at a Motel 6 before and at least I knew what to expect. The pictures on the website are not what you get.I am all for an old and pretty vintage hotel but not this one. Old in an ugly way. The photos are very misleading. You want to know how ad the rooms were-we kept thinking we may see a dead body under the bed. We started out in one room and it was so bad that I called bookit.com to request a refund and better accomodations. ( I have never had to do this before with a hotel.) I took pictures of the room of all the disgusting items. I was really bothered that there was no lock on the door. The desk chair looked like it came from the flea market about 50 years ago-in very bad shape. One of the bedspreads (room had 2 double beds) had holes in it in several places. There was rust on the ac/heating unit and in the bathroom. The tile in the bedroom needed replacing. I would not have gone barefoot in the room...the carpet was old and appeared dirty. I could go on an on.
Customer service-
Once we were off the phone with bookit.com, the manager agreed to show us another room and said to wait in the room and they would bring us the key. We waited another 25 minutes and no one ever came. We called down to the desk again and the manager said to stay someone was on their way. They never appeared so we called again and they said to go down to the bell captain desk (can't say much goo about the bell captains either-their job was just to sit at a desk). When we went down there to get the key they were rude to my friend and asked what did he want. Come to find out, they had sent new keys for a different room to the wrong room, came back down and said we were not there. DUH! We said we were in room # xxx. They said oh that is the problem. Then the bell captain took us to another room on the service elevator (the dungeon)and it was a tad better but not really. Then we got taken to another room that was very large with a sitting room that was large. It was tad tad better but the bed was awful. We never used the bedspread and only the sheet. I slept with my sweatshirt on so I could stay warm.
Like another review on here if you are looking for a place to lay your head and you don't care if the hotel rooms are clean or not, the bell captains really do their job, poor customer service....stay here. Otherwise find another hotel even if you have to pay a little more. I wish I had read the older reviews. I will say one nice thing...it is close to 5th ave and Manhatten.
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