I have never been more disappointed in a company's customer service than I have today. I received an deal e-mail for this hotel. I looked at the company's website and was excited about trying a new local hotel and restaurant. I made a point to look at the details so I would know what the limitations were for the deal. I was very interested in the No Tell Room and I decided that I would take the plunge and purchase the deal.
I reserved the room only to hear back from the reservations clerk on my voicemail stating that the deal does not apply to suites. I clearly read the restrictions prior to my purchase and reservations. I was careful in reading the property's website that was advertised to make sure that I was booking within the guidelines of the offered deal.
The deal is clear about what it offered. It clearly stated that I am required to pay a green fee, the blackout dates, and the fact that the voucher cannot be used for SUITES. The property's website in NO WAY indicates that the No Tell Room is anything but a ROOM. The hotel offers single rooms, double rooms, no tell room, and farmers suites. Anyone that reads the hotel website could righteously say that the farmer's suite is not part of the deal, but the other ROOMS are within the parameters of the deal offered. The description of the No Tell Room on the hotel website in no way indicates that it is a suite, but only references it as a ROOM. It does not indicated that it has more than one room, possibly indicating a suite. There is no reference anywhere on the hotel website that this ROOM is a suite. The deal does not restrict any of the rooms, it only says that the customer cannot use it for a suite.
I contacted the Farmer's Daughter Hotel and received the worst service. The operator answered and I requested the reservation department. She stated that she could help me. I informed her of my voicemail and she abruptly stated that the deal was no good for suites. I tried to tell her about the verbiage on the deal website and their own website and she cut me off stating that it is not good on a suite. Frustrated, I asked for the General Manager of the property.
I was transferred to Dan (unknown last name), who stated that he was the GM of the Farmer's Daughter. He was abrupt and constantly interrupted as I told him my plight. He repeatedly stated that it didn't matter what the website stated, that their in-house computer systems indicate the the No Tell Room is a suite. When I tried to tell him that his website does not indicate this, he stated that he was still not going to honor the deal for that room. When I shared my frustrations with Farmer's Daughter not standing by their advertised work, Dan told me that he was still not going to honor what was advertised.
This is a company who doesn't stand behind their advertising and will never have my business.
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