Since Shell took over First Utility I can say as a vulverable customer that they have gone downhill fast.
I had got SMETS1 smart meters installed in 2017 and when I have got solar panels installed last month I was told I needed the newer SMETS2 smart meters to sell my excess power back.
Firstly I was told that I "wasn't allowed to do that" even though I have a legal right to sell my excess energy.
Another phone call got me a meter swap arranged and a month wait.
Then on the 20th December the meters were swapped and the man said to allow 2 days for the meters to be updated onto their systems but the electricty went almost immediately.
2 days have passed and the in home display is still plugged in the garage as that is the closet point to the meters which are outside, and the Gas meter was still not showing.
When phoning up today I was told it could take 28 DAYS for the meters to be updated on the system.
So I am a vulnerable customer, with a in Home display, not in the home and now a wait of 4 weeks for Shell to extract their digit in the coldest part of the year and I will have no idea over how much gas I am using.
If you are one of the 50% of UK homes without smart meters I'd say don't bother they are nothing but trouble and Shell seem to take forever doing anything for their customers.
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