Shook! Sunday Champagne Brunch used to be one of the highlights of a weekend in fabulous KL. I have enjoyed the Mad Hatter themed occasion many times and recommended to countless others. It was 4 hours (12-4pm) of pure indulgent decadence. One that I even struggled to rationalise how it could possibly be financially viable for the hosts. I was told it was purely about celebration of the famous brand and giving back to it's customers in a way no one else did. They weren't wrong and the countless people I recommended were never disappointed.... until 2 weeks ago. The following changes all the more apparent: No Magician or balloon hat-making mime artistNo photo memento of your treasured timeNo Mad Hatter theme or any other, just a loosely attachment to the plethora of seafood provided enabled the tag of 'Seafood Brunch'. No freeflow Moet champagne as previous- a poor prosecco replacementNo a la carte menu included as before. It looks to me as though the new general manager, (who promised to speak with me about my concerns considering my brand loyalty and the hundreds who I had helped pour through their Sunday Brunch doors; never arrived!) has clearly been tasked withreducing the hit by cutting all manner of corners. Although the food was still of a high quality, several previously popular options were missing and much of the hot food was infact cold. The price was still very similar despite prosecco costing around 1/5 of champagne. How can this be so? Sadly the downgrade means that my custom will be taken elsewhere and my recommendations will cease on this one. After a several year love affair with Shook KL, sadly the honeymoon is well and truly over!
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