I have stayed in a dozen hotels across New York. I am a Hilton Diamond and generally get a decent experience from them because of my Hilton level. On my first stay at this hotel, staff went out of its way to aggravate me.
1. the cost. Room was $500/night and mediocre at best.
2. the desk in the room was abysmal. Please, a little renovation goes a long way.
3. Packages. My office sent a FedEx to me. Aside from the fact no one would deliver it, I had to find the "Package Delivery Center" and then get charged $4 for picking up my own package. I think this is where I lost it. I have never had a hotel anywhere charge me for picking up my own package delivered to their hotel. Bad form, Hilton, bad form.
4. Business center is a joke. I had a 9 page document, no color, that I needed to print. For the first time ever, I was told the cost was $2/page to print a document. Unbelievable.
Bottom line- you do not have to pay for this nonsense- even in NYC. There are much better options available.
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