Lets Start with the check in . The front desk clerk would not honor the internet rate I just looked up at my parents home computer, and would not let me use the buisness center to book. I had to leave the hotel at 1130pm go back to my parents home and wake them up to book the Hilton Honors rate of $70 using 20k miles.
The second night I was there, I decided to take a jaccuzi. The hot tub outside my room was not heated, the 2nd jaccuzzi (up the hill) had a couple having sex. The third one, had two chaps burning a joint. The 4th one had a guy burning a cigar, but it was the best out of the four so I decided to enjoy a jaccuzzi and within the next 3 minutes it got real interesting. First, there was a naked man on the mezzanine (walk above the pool) asking for assistance getting into his locked room. So I eyed a "emergency only" phone and was deciding if I should pick it up and ask for assistance for this man, thats when a rather larger man and his wife approched the naked man
and a physical and verbal altercation started. No doubt I picked up the phone and advised the Hilton employee that there was a physical altecation on the mezzanine about the hot tub. The Hilton employee did not know what pool I was located at, and neither did I. Then I saw the larger gentleman raise his arms and I got a glimse of a concealed weapon. I advised the Hilton employee over the Emergency phone and she was more interested in who I was and what my room number was. (why was that so important?). The larger man started theatening us, but his wife opened up a room and pulled him in, and you could hear them in a physical altercation in the room (right off the mezzanine) So I hung up the "emergency only" phone and flagged down a employee on a golf cart out in the parking lot, who was not interested in getting involved in the situation. At last, a so called security gaurd finally showed up and said the Phoenix police department was on its way. I told the secuity gaurd I would be happy to make a statement once this was settled . No one asked me anything, I thought that was odd, since I witnessed the whole thing go down. Most hotel employees during my stay where unhelpfull, I kind of think something is going on at this hotel, there is allot of unattentive employess and lack luster service by all.
Stay somewhere else.
hotel reviews