Aria was a major disappointment - bottom line! Yes, the hotel itself is beautifully designed. And yes, the rooms are nice (when you actually are able to get to them). But guest services for check-in and check-out were horrible. We spent 3 hours checking into our room. First time they told us they didn't have the room type we originally reserved and put us in a King smoking room, but told us we could change it in the morning. We said fine. We get to our room and the card keys do not work. We come down and wait another 40 minutes to get the keys reactivated, then go all the way back up to the 15th floor to find out they gave us someone's room. Good thing my friends and I are not stealers because we had complete access to the room, which is completely unacceptable for any guest. So we go down a final time and wait again, almost an hour, to speak to a manager to get us our rooms. We ended up getting one night comped and $175 worth of resort credit in the room type we initially reserved but it still wasn't worth all the drama we had to go through to get it. But the drama didn't end there...for the three nights we stayed there, housekeeping did not come by once to clean our rooms, so I constantly had to track down a cleaning lady to get fresh towels for the day. And when we checked out, they were trying to charge us again for the extra night they comped us. Crazy! In the end of course they had to go back through their system and talk to yet another manager before clearing our balance with their codes. \n\nSo morale of this story: do not stay at Aria!! You will be disappointed.
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