We stayed at this hotel for 3 nights and a series of silly things left us quite disappointed with our stay. These things included:
* it appears that the hotel did not have any porters to help us with our luggage or hail a cab etc.
* at check-in, were told that our credit card could not be read so we were told that we would have to call the bank (in Australia) and sort it out. After spending about $50 on phone calls, the bank advised us that there was nothing wrong with the card. When we returned to the reception we were served by a different person who told us that even if the card couldn't be read, they could just type it in manually. This could have saved us a lot of time and money.
* the person checking us in looked very scruffy and did not seem to speak English very well at all.
* we were given a room that had an adjoining room - the children in the room next to us were very noisy and constantly trying to open the adjoining door.
* upon arrival at the bar, they ran out of beer on-tap and had to connect a new keg. However, the keg had not been refrigerated and we were told to come back in 24 hours when the beer was cold.
* at breakfast, one of us ordered the continental buffet, however, they failed to tell us that they had run out of most things on the continental buffet menu including orange juice, fruit and yoghurt.
* also at breakfast, the waiter arrived with the plates however, one was missing a piece of toast. When we asked where it was, he laughed and said he had dropped it on the ground. We asked for another piece but it did not arrive until we were paying the bill.
These are all just annoying problems that could and should be easily overcome. On a more positive note, the hotel is in a great location and the staff are mostly very friendly and helpful. There is also a great Italian restaurant around the corner (turn right out of the hotel and then take the first street on your right) that we highly recommend.
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