The major problem is the ambient noise level. We complained about a high pitched whine, it was promptly investigated, we were told it was the "water pump". We checked out several floors during the night, and the high pitched whine was present on all floors This was very bad. Other problems: No good reading light in the rooms, inadequate storage facility in the rooms, a slippery wood floor, no pictures on the walls to decorate the room, computers in the business center that are not free, and no hand hold in the showers. Overall, we were pleased with the excellent staff, we were attentively cared for, we loved the in-room breakfast, the bed was great, the view from the 48th floor was spectacular, and the rooms were clean.
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