The hotel is located outside of the Gaslamp Quarter and you have to walk a few blocks to get there but this was not a problem to us because we used it as exercise and there is a lot to see as you walk there. Shopping is nearby and it is close to buses and trollies that will get you to the must sees like Balboa Park and Old Town. The hotel itself is nice - the rooms are comfortable and well appointed. You could get internet in the lobby for free but by my next trip I hope that they have free internet in the rooms. Ate in the restaurant only twice and it was fine but as people have noted relatively expensive so we chose to eat outside most of the time. The heated pool and spa are nice and the gym is okay but a bit small - only a few treadmills and cycles, no weights. The staff were very nice and warm - they greet you with a "Welcome back" as you come through the lobby which is very nice and the concierge staff were always very informative and helpful. The big disappointment was housekeeping - we noticed from the very first night that the room was not as sparkling clean as you would have expected and it never got better. There were many times when we came in and had to do our own cleaning up after the housekeeper had cleaned. The housekeeper was also inconsistent - sometimes you got replenished supplies, sometimes you didn't. I expect better from any hotel and I really didn't expect this of a Sheraton at all. Hopefully this is something that they can fix because the hotel is very nice otherwise.
hotel reviews