Tel Aviv to Luton. The crew were not informative in the slightest. My flight was delayed an hour which is an inconvenience but not their fault. The reason I was annoyed is due to the lack of information and updates we (the passengers) received. No one told us that we were delayed, why we were delayed, there was no approximation of when we were going to take off and additionally I even asked a member of staff why we were delayed and that person response was that she didn’t know and will ask. She never got back to me. The next Inconvenience was the temperature of the airplane. As a passenger you had no control of the air con above you. They’re constantly blasting cold air on you the entire flight (which isn’t ideal when you have a sore throat). Again I asked why the air con has to be so high as I felt that it was unhealthy. A crew member said they would ask and get back to me and they never got back to me. Finally, while a stewardess was bringing round a trolley of soft drinks, I asked if there’s any tea available (as the air con was affecting my sore throat). She said that she’d come back and bring me some once she’d finished serving everyone. As you’d expect, no tea was brought to me. Thankfully soon after the flight landed, clapping ensued by I did not participate due to the poor quality in service throughout the flight. Ultimately I wouldn’t recommend flying with with El Al and will not be flying with them myself. Which is a shame as I want to support Israli companies but I just can’t overlook their incompetence. Other minor inconveniences which may be exclusive to my flight/plane: -No phone charger socket -They removed the wifi bundles which they had on my previous flight a few weeks ago. Furthermore,In order to access their entertainment system you need to have already downloaded their app (so they can use and sell your data for money). The main inconvenience with this was that I wasn’t informed about the app prior to my flight. I hope they take my feedback and criticism seriously and make the necessary changes to the training of their staff as well as their planes.
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