The location is excellent for the hotel. Right in Times Square. Here are some of the issues I had with it this past weekend (7/27 - 7/29/2006.
The internet, which is 10.95 per day only worked for 1/2 hour before it went down. I, not the hotel had to get on the phone with technical support to figure out the problem. Come to find out the link went down on my side of the hotel and they didnt have any idea when it would be back up. Hence, no more internet.
Issue #2......I called at 9:45pm for room service to order breakfast for the next morning and they said they'd have to call me back because they were taking dinner orders???? I feel this was very unproffessional and someone could have atleast took my order. I ended up calling back at 11pm and finally got someone to assist me.
Lastly, The hotel fire alarm went off at 6:15am on my last day, and they asked us to evacuate the building. The alarm wasnt loud enought in my room and we didnt know about the evacuation til the firemen arrived and went over the loud speaker.
Times Sq is so congested, you'd be better off at a hotel in either SoHo, Greenwich Village or Uptown near Central Park.
hotel reviews