sent a TV for repair more than a month ago. never a single update call from Curry's/Team KnowHow in all this time. We were made to call them each time taking hours on the phone in the middle of the work day.
Anyway, after weeks of us having to call them, each time we were told that covid had disrupted service so they had no updates due to how overwhelmed the team were.
After more than a month we finally get a call from the repairs team saying the TV has been written off and we'd get an email with a voucher code with some money to use towards a new purchase. We say ok and wait for this email to arrive. Of course, nothing arrives so once again we spend hours on the hone to get an update on this. We finally get told a code over the phone and when we try to use it, surprise, surprise, it doesn't work!!! We are now stuck with no TV, no voucher, having to call them back once again, only to be put on hold and sent around in circles!!
Would have been much better to have used and supported a local tradesman/electrician instead and saved myself this torture!! I'm forgoing the voucher and buying a new TV elsewhere. Not worth repeating this should something go wrong with the next TV only to save a few quid! Learnt my lesson and never again!
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