I was in Philly this past week. My rental car had died. I could not figure out what the problem was, and no one from the rental car place would come to help me and my family with it. Steve gave me some good, sound advice in which i followed to the letter to solve that problem. I had to return said car, two hours before my check out of the room time. Steve allowed my family to lock our luggage in a private room, until we returned to the hotel to catch our flight back to California. My daughter had made reservations for me at this hotel. When i arrived and went to my room, i found tha there was only one bed, i explained to Steve that there was a mistake in communication, and he immediately upgraded us to a room with 2 double beds. I was new to the City, tired, hungry, and frustrated, Steve made us feel more than welcome by suggesting a nice place to eat dinner. Steve also listened to my many complaints about my trip to Baltimore... Steve helped me and my family considerably. Anything my family needed Steve helped us with, got for us, directed us, etc...... We went and had a Philly steak sandwich lunch, we had checked out of our room, steve allowed us to crash in the lobby for more than two hours, eat, etc....... All in all Steve was more than generous with his hospitality..... Thank you so much Steve.... Overall my time in Philly was less stressful with all of Steves help.
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