After extensive research done on this and other websites, we decided to stay at this hotel for a week on the first leg of our summer 2005 West Coast trip. We chose the concierge(club) level as the amenities offered (drinks, light food) was worth the small extra fee and afforded us the ability to have a quick breakfast or light snack during our days in Los Angeles. Note that rates for less than a week were charged at a daily rate, once we decided upon 7 nights we were given a cheaper weekly rate.
The location was good. For visitors to Universal Studios, a short walk got you there in about 7 minutes. We avoided most of the LA traffic by staying here, as it was easy to find off-highway routes nearby that, with the help of a map, took us wherever we wanted to go. We did a lot of driving around and felt our location was a bit far for some trips (such as the beach) but centrally located to the highway, simplifying most other excursions.
The hotel was clean, the most important criteria. As we arrived at our room we saw carpets being shampooed between guests. The room was a good size for two adults, one teenager, and one pre-teen, but kids shared a bed. I believe there was a sofa that could be pulled-out, but I'd double check that if it pertains to you. The bathroom was very clean, toiletries plentiful and of excellent quality. Robes, hairdryer, iron and board were provided. Beds were comfortable, nice linens, great pillows. Separate check-in area at main desk for concierge speeded up the process.
Something to keep in mind - we were on the 22nd floor, and the noise from outside seemed a bit loud for a floor this high. We just couldn't put our finger on why until we realized, though the windows had a bolt on them to keep them closed, one of ours was open. Not only was street and park noise creeping in, but all it took was a slight push to fully open this unlocked window. We called and received immediate response from the staff. A noise issue in the next room, however, didn't seem to rate any attention at all. We called the front desk, which passed the buck to security. Luckily this was at the end of our stay, as nothing was done about the noisy neighbors.
The concierge lounge area well-monitored. Guests had to sign in. Card access was required on the elevator to access these upper floors. The food choices were limited. There were light breakfast items, coffee, teas, and juices – OK for a family on the run. Water and soda was available during the day, however it was requested that you not take it from the lounge. We had no problem taking water or soda with us. Keep in mind that you have to ask for your beverages as they are kept in a refrigerator in another room. This is inconvenient, as you have to wait until staff can assist you, though they do their best to keep on top of it all. Evening choices were limited (snacks and one warm appetizer dish) and there is a charge for alcoholic drinks. Personnel in the concierge room were very helpful in getting us tickets to a studio tour, and very pleasant. In fact, one sweet lady took a liking to our children and made a special effort to give them each a small gift the last day of our stay. Per the Hilton website this service is offered Monday through Friday, however we also found the lounge staffed on the weekend.
There is an easy walk down a hill to the train station that will take you throughout California's metro system. Beware of the steep walk back. It was not a problem for us, but if you have strollers, elderly or young children, wheelchairs, you would not want to attempt the hike. There are free trams and buses taking guests and park visitors up and down the hill to Universal City and/or hotels. Be prepared to wait, however, as they run slowly and fill up fast. Hollywood Boulevard is only a few stops from the hotel on the train. Fair was about $1.50 each way for this venture, per person.
One negative is the lack of nearby fast food and/or supermarkets. City Walk can easily be accessed for evening dining or entertainment, however when staying for a week, that becomes repetitive. We had a rental car (definitely needed to stay at this hotel) and drove for food. There is a supermarket about a mile or so away and lots of Dollar stores. No need to carry too many supplies with you. Between the hotel offerings and these stores, it's easy to buy what you may need.
There are no laundry facilities at this hotel, though they will do it for you for a fee. We searched the Internet ahead of time and found suitable laundromats within a couple miles and did our washing there. This is a big negative, however, as you must plan it into your trip. There is a pool and fitness room. Though we were unable to swim due to weather conditions, the pool was unremarkable as this is not a resort. The hotel's shop seemed limited in its offerings and hours. There is a restaurant and a separate lounge area. Though the restaurant offered elaborate themed buffets, the prices were very high. Be prepared to pay a daily parking fee of about $10 or $12.
This Hilton caters mostly to the business traveler. Though we did not feel out of place as a family, they did not offer the experience a mom and dad with young children would like. If your kids are older, you may consider this hotel. Universal Studios, however, can be covered in two days. Have other plans and be ready to drive or take the train if you plan to stay here longer.
We would not eliminate this hotel in the future; however it would not be our first choice. I will also be reviewing the Embassy Suites South in Garden Grove, California and the Venezia Tower at the Venetian in Las Vegas.
hotel reviews