Booked a room well in advance. Booked a hot tub room. When we got there we were given a regular room (It was after 5:00 and the front desk had to check if it was cleaned yet). Didn't realize it was not hot tub until later that night. The couch was broken, could not even sit on it. There were pieces of melted metal on the carpet (like someone was soldering in there). There was mold around the inside of the tub. Internet was sparse. The bed was so saggy, we had to sleep on the kitchen chairs with a pillow. The next morning after I took a shower and washed my hair, I found out the hair dryer did not work. I called the front office, they told me maintenance would not be there for another hour and a half. Which really didn't help my situation. They did not offer to bring a new one up. When I checked out that morning, I notified the front desk of my dissatisfaction, and they said, "We will let maintenance know". Wow..I would suggest staying away from this hotel, they do not care how you feel, nor will they help you in any way.
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