This review is for my recent (Oct '12) visit to the Joya Spa. I had visited a few years ago and had a 5 star experience, so much so that we returned two additional days for more services.\n\nUnfortunately the overall spa experience has gone downhill. There were a few highlights, but overall the experience was disappointing. We were overcharged a little bit for the treatments. It took a long time to check us in, with the desk attendant being very confused and continuing to call us by the wrong names and say the wrong appointment times. \n\nWhen we were walked through the spa to be shown around, we did not get the explanation of the stones, and the Moroccan sky etc. The stones used to be separate with labels, but they are now mixed together. There is a list of the stones names and the intentions, but no descriptions of each stone, to help you find the one you are looking for. No one was around to ask. It seems like there could be a sheet with pictures or a description. I wouldn't care about this is if wasn't PART of the spa experience here, but since it used to be, I was expecting it, and I was disappointed to not have a clue which stone was the one I was trying to choose.\n\nWe also had the Hammam ritual treatment. It is supposed to begin with a Hammam scrub, and then the attendant tells you the rest of the ritual and points to the sign on the wall saying the order to do everything. It was fantastic for me, and Hannah was a great spa therapist, but my companion did not have a good experience. The spa attendant did not tell her to do anythign afterwards, but encouraged her to lie down in the relaxation room. Definitely not the same experience. When I went looking for my companion, no one, including the desk attendants could tell me if she was in a massage, and since they were so mixed up at the desk about the times of our appointments, I assumed maybe they'd taken her somewhere. \n\nSince we were on vacation to spend time together, I was pretty disappointed. We did find her though, and had *almost* enough time for me to show her the Hammam ritual and have her finish it. She did make it halfway through before having to go to her massage. \n\nAnyway, in the end, my massage was *OK*, and Hannah, my Hammam therapist was a sweetheart. I did cancel my facial though as I can't justify that expense for a mixed experience. Spas are expensive, and it defeats the purpose of trying to relax when things don't go well.
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