I enjoyed my stay at the Hyatt Harborside. The rooms were beautiful and comfortable, and the extra charge for the harbor view is worth it. I adore the pillows. Although I asked for a quiet room, I did have a lot of noise. There was a crying baby next door (nothing the hotel could fix, I realize) and the second night I was there, there was a loud and drunk couple across the hall. The woman locked herself out of her room and kept pounding on doors. Again, not sure what the hotel can do about foolishness.
My lunch in the restaurant on the first day was delicious, but my breakfast on my last morning was terrible. First, I tried to call for room service twice and never got an answer. So I wandered down to the restaurant, where it took nearly an hour to get a Pub Club Waffle and when it arrived it was cold. I could not catch my server's attention to send it back, and she did not check on me the entire time I was in the restaurant. The restaurant is incredibly expensive, even by Boston standards. The lack of fridge in the room is also a problem and for the cost of adding one to your room, you could buy a small one and leave it behind as a gift for the next customer.
In terms of the shuttle, once I figured out the system (you have to call every time you want or need a shuttle), it worked fine - quick and quite efficient to get me back and forth to the T. But I sat at the airport for a while, not realizing I needed to call.
The biggest irritation to me was housekeeping on my last day. First, a housekeeper tried getting in my room at 8:30. She went away, but at 11, the supervisor knocked on my door and was quite rude to me, demanding that I leave. I was in the process of heading out the door, but really. This alone was enough to sour me on this hotel for future stays.
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