My husband and I visited Los Angeles for the weekend from Texas and we placed a reservation based on the location and the rate of this hotel. It was situated near LAX so the rate was a steal. When we arrived, check-in was painless and the room was very clean and cozy. The bed was very comfortable and the sheets had a strong smell of bleach, which I can overlook for the most part. There were a lot of dings and dents throughout the room but overall, it was a pleasant place to stay. You can hear the people in the next room through the shared door, but thank god they weren't roudy or rude. Other than that it was pretty quiet.
There was a situation with the elevators. We wanted to go eat and out of the three elevators that were there, only one worked at around 10pm, when there were maybe 8-9 people waiting. And the elevators were very small and EXTREMELY SLOW for just having only three so it was about a 10 minute wait for an elevator to go up and come back down. In the morning, two of the three were operational.
We were excited to see that they had room service, but at a 16% gratuity and a $3 delivery charge, we decided to not waste our money, especially not knowing if the food would be any good. So we decided to go downstairs to the Bar and Grill restaurant in the lobby, and it was packed. No one greeted us at the door, which would have been fine if they were busy, but the staff was just standing around, chatting. There was plenty of seating in the back which were we were going to sit, but that is when we attracted one of the waiters. The waiter was not helpful or welcoming at all. He handed us two menus, which was a wrinkled, single sheet of card stock, and then walked off.
THE PARKING
This situation alone killed the experience at the hotel. In the front, there is valet parking, which was empty, because I believe no one would want to pay $25 a day for parking. We were able to park in a space in the area that was not sectioned off as Valet, the first night we arrived with no issue. Apparently, when you first check-in, you can park in that area, but after than you would have to pay $19 a night to park in a jam packed parking lot in the back. There was a sign in the lobby that said that they were renovating their parking system, but I didn't see anything indicating as such. The only time I saw anything resembling construction was workers repairing the street.
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