Decent hotel where we stayed with our kids during our last three days of a five week roadtrip. Two guys at the front office never must have heard of costumer service since they responed very unfriendly when i told them that i had a confirmed reservation for a queen bed suite. They kept telling me that they only could give me a king bed suite so my kids had to sleap on a fold out sofa. Since they are at an age that it is more fun than a burden it worked out, but they never showed any hospitality and never tried to even the situation.
Luckily the other people at the front desk were much better the other day even in spite of the fact that they couldn't or wouldn't change our room, they at least acted professionally.
The room was all right, and cleaning was excellent.
The pool was a mess, filled with leaves and insects i would not take a swim in it.
Next time I will prefer the Westin above this one.
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