My hubs and I traveled to the Phoenix International Raceway for the Fall NASCAR race. Since we had a great experience at another HIE in March, we decided to stay at this location based on a combination of price and location. We arrived there after a long day in the sun and were instantly wowed. The Hotel itself is beautiful. The rooms were just beautifully decorated and immaculately clean. As soon as we stepped in the doors I was sad that I had changed our reservation from two nights to one, thinking we'd prefer to head back home. It felt like a little spa location...\n\nThe staff went out of their way to cater to our needs. When my hubs had trouble with the FREE WiFi, he was able to speak to someone in tech support who fixed him right up. The bed was clean and super comfortable with several pillows to choose from. We were located at the end of a hallway and had a very restful noise free sleep. The bathroom was very clean and met our needs. The television was a nice large flat screen with many viewing options. Breakfast was provided the following day and was \"ok\". There were nice cereals, fruits, pastries and juices to choose from which we did. The pancake maker was strange and didn't work exactly right for us and the pancake flavor was no bueno. I had never seen eggs made like they were (can't explain it) but they were actually tasty. Overall the breakfast met our needs to get us going for the day. \n\nCheckout was a breeze and we received an accurate receipt with no issues. My one point of concern was that I noticed something weird on my bank statement the following week after our return. Still to this day I don't know what it was, but after it fell off I was fine. My issue is that when I called for help, the front desk folks were unable to do so and suggested that I contact the reservation department I used to make the reservation (the 800 #). I was unable to speak with the hotel manager who was \"in a meeting\". They told me he wouldn't call me back that day. This irritated me because you are talking about MY money and while I concede that it didn't seem like an error on their part nor could the person find the error...to me customer service dictates you make sure you make it right and immediately when we are talking about money. To make it worse, the manager NEVER called me the next day or ever to follow up with me. I called and straightened everything out with the 800# and the issue was explained and fixed. But I didn't like the way the actual location handled my concerns.\n\nAll in all, yes I'd stay again!
places reviews