We stayed here on July 7, 2012. Upon arriving AFTER the check-in time, we walked into a bedroom sized lobby that was packed. We finally were able to get up to the desk and were informed that no rooms were ready and that they would call us when one was ready. So, we walked downtown and about an hour and a half later, were called that a "king suite" was available and if we made our way back at that moment she could offer that to us. So, we walked back. Our "suite" was a basic room with a refridgerator & microwave. Im not sure what was so "suite" about this room. So, we changed and headed out for the night. It is a short walk to downtown (comerica park, concert venues...etc). Only about a 10 minute walk. Its a clean area that isn't at all scary to walk through (day or night). The room was clean, the staff was friendly. However, upon checking out (before the required check out time). We called down to have the valet bring our car around. We called the required 30 minutes before hand to have our car ready. We then got downstairs and waited another 30 minutes (so, so far a 60 minute wait to get our car). Finally my husband went in and asked what was taking so long. We were then told that the valet never received our call to have our car pulled up. So, we waited another 10 minutes for our vehicle. Over all, we ended up waiting over an hour to have our car pulled up. And the kicker was that, when I booked I booked our room with "free valet". However, we were charged $20 for it. The hotel was clean. the staff was friendly, but I would allow yourself some extra time for check in and check out.
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