My family and I stayed at the Nob Hill Motor Inn from August 11 to August 12, 2009, and our stay was nothing short of terrible. Once we: (1) drove up to the property and realized that the photo on its website is not at all representative of the rest of the building; (2) learned after checking in that the advertised “Continental Breakfast” would be nothing more than some sweet rolls on a plate in the office; and (3) entered our room and immediately noticed that it certainly had not been “newly renovated” and heard every footstep of the family in the suite above us, we knew that the property had been misrepresented to us and the public and that we had made a gigantic mistake in selecting this motel. I asked the manager if there was another suite to which we could move and she told me that no other large enough room was available for the four of us, but she urged me to let her know if we had any problems, because she could only help us if she knew about our problems. I later called her twice, including a final call at 11:30 p.m., during which she dismissed my suggestion that the floor/ceiling above us was either paper thin or poorly constructed. In fairness to her, I believe she tried to get the family upstairs to settle down and stop galloping around their suite, but ultimately, she admitted there was nothing more she could do to quiet them down to give us a peaceful night’s rest. As a result of her inability to provide what is supposed to be its primary service—a good night’s sleep—we all spent most of the final night of our vacation awake and fuming that we had spent over $200 to be totally miserable. Travelers considering this motel should also know that in our room: (1) the bathroom door did not fit squarely within its jamb, making all activities in the bathroom quite evident to those in the room; (2) the soft and deformed mattresses and lumpy pillows on the beds are way overdue for replacement; and (3) the “mattress” on the sofa bed was so thin and worn and overall awful that the property should not even refer to it as a place to sleep. Before we checked out, I took my family to a nearby restaurant on Polk Street and spent $48.00 to feed them in a manner comparable to our free in-hotel breakfasts around Northern California. The manager told me when we checked in that what her property offers is just like what all the other hotels they have visited offer their guests. I’m not sure where they vacation, but I have no doubt what families have come to expect when a hotel advertises a “continental breakfast” and her plate of sweet rolls is a far cry from that and I think she knows it! When we checked out, the manager apologized but was unwilling to offer any compensation for our misery.
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