Stayed there for 6 nights, Upon arrival shocked to find out even though I had paid in full in advance they required a deposit of $450 for breakages and incidentals and they claim its on their website, something I didn't notice, and as it was a debit card I managed to negotiate it down to $220, this I found unusual as in Ireland and Europe its only required if you are renting a house/appartment. The next morning my cousin had an accident at the revolving door and fell out and banged her head, back and shoulder, the doorman was brilliant and carried her in and then we had security come over and apart from checking if we needed a Doctor or ambulance also wanted our ID, what was that all about we already told him our room no and I had given ID when I checked in. We got back to our room and again the security came with us and then checked on us after an hour, I just felt the hotel were just covering themselves in case we would claim, but other than that didn't care, We didn't even get a call from the management, and even when we down to the lobby area on other days the managment who were there when the accident happened didn't want to even make eye contact.It was really bad customer relations on their part it was really weird the security dealt with it and not management. The hotel itself was excellent for location and the room was great and comfy beds
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