Except for the Engineering Staff (Barbara and Mark) who was truly sympathetic with their apologies (and offered free internet and free pay per view for the inconvenience,and tried to fix the problems), forget getting any sympathy from the front desk and of all places the executive administrative assistand (Gail H).
For a $179/night, what you get is a toilet that does not flush, telephones that don't work, poor room service, and poor communications at the front desk and empty, unsympathetic "apologies" form front desk and Executive Office. In addition you have to pay $10/day for internet at this rate.
I complained 3x about toilet not flushing. 1st engineer temporarily fixed the problem but said if it occurred again, inform the front desk that the mechanism has to be changed. When it happened a 2nd time I told front desk what engineer said.about replacing part. When it happened a 3rd time, the front desk said they had no record of any replacement request.
I asked to be transferred and they were able to find one and gave me a room that did not have a King bed (which is my original reservation) that had both phones inoperable so I had to call front desk through my cell. They did not even provide room service for the day.
I complained to the Executive Office to be transferred to the king bed and she had the gall to ask me if I had a Preferred Guest and how many more nights I was staying. When I asked what difference does it make if I did not have a Preferred Customer, she got defensive and grumpy. She said she would find a room. Since I had to run to a meeting, she said she would call my cell to see what she could do. As soon as I got of the elevator from their 3rd floor office to the Lobby (within 2 minutes), I got a call that there were no rooms available. Sure sounds like they really put an effort to accommodate a regular (non-Preferred Status) guest!!!
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