Truly awful service which is getting worse by the minute. They removed the stream on two devices system and now charge an extra £5 a month for ‘boost’ if you want to continue with a benefit you were already paying for. To cover up this blatant money grabbing from their loyal customers, they glossed it over with ‘you can now stream on 3 devices and have ad free viewing’. Well ad free viewing was never an issue before and I only want to stream on two devices so they are essentially ripping their customers off and trying to pass it off as giving us a better service. Forcing them to pay an extra £5 a month when they did not even ask for these extra benefits. I followed through a complaints process with this horrible provider and had a manager named Hozefa managing my case, well, they closed my complaint without even answering my questions and we’re not even bothered by the fact I was clearly upset and wanted to leave. Their first response to my initial complaint was that ‘they haven’t increased the cost to my current package, we have only added benefits’ well, as you can see, this was a blatant lie as I could stream on two devices before but I now have to pay an extra £5 a month for boost to keep that same service? As I mentioned above, they are charging you extra and trying to hide it at the same time with blatant lies. Clearly they have no regard for their clientele and they are more concerned with taking peoples hard earned money than providing them with a decent service. Bear in mind, all of these increases came on the back of a worldwide pandemic, where countless people are earning less or have lost jobs completely. No customer care at all, I have cancelled my subscription and will not be returning, absolutely vile company.
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