My company booked this hotel for a 4 weeks business trip in Chicago. Rooms are dirty and loud, close to the highway. The first day my perfume disappeared... The 2nd week, the laundry service burned one of my shirt. When you call the front desk, nobody answer. Staff is not professional and unpleasant.
One of my colleague ordered clothes online with delivery in the hotel. A staff member tried to stole it saying the parcel was never delivered.
The laundry service is disastrous, expensive and take 2 or 3 days to clean your clothes.
Do not go in this hotel! I don't understand why it's a Crown Plaza. Please save money and try something else...
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