As usual Talk are great when they contact you to sell you something. Again when something goes wrong it's impossible to get a response.
TalkTalk called me and suggested I should upgrade to fibre 65 voice. This was done quickly. An email contract immediately sent but with no ability to reply.
An appointment was made for an engineer to visit today 8am to 1pm. I arranged to be in all morning. No one came.
I rang the number on the letter . Listen to the message telling me you are short of staff and using chat facility wil be quicker though it didn't seem to deal with the problem I have. After 20 mins the phone sounded as if it was answered but no one spoke, no answer but I was now cut off from the Queue. I then logged onto my account. The chat facility was not working. I've now spent nearly 5 hours waiting.
I then tried twitter. They responded to ask me to DM them. I did. Spent another half hr filling in security form and waiting etc.
Then I got a response to a message I left 2 days ago when the TV didn't work. I resent my message to be told that there was no appointment and to phone the fibre team. So I' I have told the twitter DM to put my messages through as a complaint. Got sent a link to complain.
But guess what. It says do it via chat or write a letter! TalkTalk is an IT company but no email facility to make a complaint. Clearly they don't want is to be able to communicate.
I'm sick of repeating my problem .
I eventually got through on the phone to be told that the order hadn't gone through because the ROBOT wasn't working properly. So now waiting for a new appointment. I spent 8.5hrs today waiting for the engineer and then trying to get a conversation and response from TalkTalk. So frustrated and stressed. The system seems set up to block you.
One star is too high frankly.
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