I recently took my 12 year old granddaughter to Chicago for her birthday. I made a reservation In Feb. for a double suite on a high floor with lake view. When we arrived early last Tues, we were told our room was not ready, which was fine as we could go on to a museum. When we returned later in the day, they apologized for the room not being ready and said it was because there were no facecloths availble. This certainly made no difference to us. When we finally got to our room it was on the 6th floor with only a side view of the pool. I spoke with the desk person and explained how this was a special trip and I had requested a high room on the lake. They checked my reservation and verified this was my request, but could only offer that possibly something might come up the next day. When we went to bed that night, we heard the most awful noises like a plane or a wind tunnel tht went on constantly. I called the desk, but they did not know what it was. said they'd send security to check it out. I never heard back. The next morning I realized we were right next to an elevator shaft. I told them this was unacceptable, but they had no other room to shift us to. They offered a $25 a night discount on room, but it wasn't the money. It was the disappointment of not having the room I booked. Even though the staff was very nice, I feel I could not recommend this hotel, especially room603. The location and pool were fine, but beware when making a reservation, you may not be getting what you think
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