Departure flight: Firstly, let me express I live in Atlanta, GA. We have one of the largest Airports in America, therefore, I understand the 2 hours plus rule. From the time I arrived in Newark, it was a terrible choice. My first leg on United Airlines was ATL to EWR, I arrived to Hartsfield Airport (ATL) to discover my flight would be 1 hour and 45 mins delayed. Not a big deal to most but I had a connecting flight to Denmark, Europe. As it got closer to the boarding time, an United assistant began to yell on the microphone, "Y'all have to hurry and board or we will go illegal and you will have to wait longer". If anyone came up to ask a question, "Y'all have to hurry and board because we are about to go illegal". She informed us, they would start boarding sooner due to them about to go "illegal". Finally, we are all boarded on the plane, we waited an extra 30 mins to taxi due to them allowing another United flight that was supposed to depart at 10ish pm to board our flight, they said we were not full so they could get more passengers on my flight. While this delay occurred because we have multiple people with the same seat. These genius people did not think about this. Secondly, I arrived at Newark, and it takes United 30 mins to get an associate to hook up a ramp for passenger departure of the aircraft. The pilot continues to apologize over the microphone several times. I literally had 5 mins to get to my connecting flight; it was pointless to even run during this time. I reached the United help desk to informed them I'd missed my connecting flight due to their delay, the woman assisted me by trying to get the next available flight but all of them made me miss my anniversary, which is the day I would have arrived to be with my spouse. At this point, they give me a hotel because I had an international flight. I asked several times if my bags would be on the new flight I'd been given, the United assistant reassured me they would. (It was not on my next flight after delayed for 10 hours.) The assistant gave me a meal voucher of $15 for breakfast and lunch. They provided a Lyft to the hotel, by this time, it was 12 am. The hotel was about a 20 min drive, and I felt like I'd passed a million hotels to arrive at such an unsatisfying one. You would have thought I was in a motel 6. After a 10-hour delay, I started my travel back to Newark (EWR), my international flight was on time, I was so happy to be away from this unprofessional airport. The staff was horrible going through security check out. I arrived to Aalborg, Europe to discover, no one knew where my bags were. I'd missed my anniversary and now I have absolutely No clothes. Returning flight: From Aalborg, Europe (AAL) to dreadful Newark (EWR), I arrived at Newark Airport (EWR) again but this time I had an 8-hour layover. I'd learned from my first experience to just take the extra time if you can. I put myself into the Newark International Airport Marriott, which is only 5 mins from the Airport. Trust me, I could tell the difference of this hotel as I arrived in the parking lot. The next morning, I started my travels.
airlines reviews