I ordered a Pay as Go Sim, then found a better value contract with Vodafone and therefore cancelled my contract with Three within the 14 days of trial, as per the law.
Three’s system did not acknowledge at all that: they went ahead sending me bills despite me not even having installed the sim. I called them again and again, and STILL they didn’t cancel. Worse: they passed on my details to Pastdue Credit Solutions. After 3 months I am still trying to cancel this contract. I wasted so much time between calling Three and Pastdue Credit Solutions and if I don’t manage to sort this out soon it will affect my Credit profile.
WORST CUSTOMER EXPERIENCE EVER! BEWARE!!!
UPDATE: it's the 9th of August and STILL Three have not sorted out all this mess. I have just called The Credit collection company and still my account shows as open/issue not resolved. In short, I have to waste all my time to sort out an issue that was not mine. Three keeps saying that they will send me a paper letter (many calls ago), then an email (3 calls ago), then again a paper letter (2 calls ago) and now again an email (today). They don't even know the correct procedure of communicating this information to their clients/potential clients.
Best thing was when Three told me that I will get the email ASAP.. meaning: in a few days!!! And apparently my case has even been escalated!! If I treated my clients like this, I'd be fired in a few days
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