This is more of a review of the office staff as the actual movers never made it into my home. When booking they wrote my phone number down wrong. May not seem like a big deal but living in a condo they needed it to gain access to the community. When they were 30 min late I called the office, yet they were closed still, no way of contacting the driver or asking where my movers were. Called back when they were supposed to be open, yet still got a voicemail. Left one stating to call call back about my appointment but they never did. Finally 2.5 hours later I called again and when I asked why the movers never showed up I found out what happened with the phone number. Was told by Andy that it was my fault and I should have answered the numerous calls they made to me and that they were waiting outside the gate ( which they were not when I did go down to check!)...maybe they should take their own advice and check their own voicemail every once in a while. If they would have answered the phone or checked the voicemail in a timely manner they probably would have still been able help me out instead of being 2 hours into the next client's move. Yes, I know this was an accident, but since I had to take time off work, waste a day sitting in a condo, have to wait another week (past move out date) and take even more time off for the next move I think that was a pretty big and expensive mistake. Needless to say I found another company to help me out and I MADE SURE they had my info right. When a business contract is made over the phone you assume that the person can take accurate notes and be reliable. I found both to be lacking in this office and why they lost my business.
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