We have stayed at a number of Sheratons around the world and this is the first one that fell below my expectations. The hotel is next to one of the convention centers and close to a number of the downtown Phoenix attractions. Upon our arrival we had to park in the below ground parking area that was very tight. Parking was at a rate of $17 per night. The parking was well lit and had a safe feeling about it.
The lobby was very large and filled with a number of eclectic seating areas. There was a bar in the lobby that was reasonable in price. Checking in was odd. There are a number of free standing desk areas where the host checks you in. There is also a large column in the center of the check in area and people lined up on both sides. The hostess came around from behind the counter and greeted us. I introduced myself and handed her my Starwood Card, my ID, and a credit card. We were assigned a room with two double beds. I asked for a King sized bed and was told they were all accounted for. ( I am glad none of them were missing.) The hostess failed to meet our request. For the first time in over 30 years, the hostess questioned the person with me and our relationship to each other. I understand having their name in case they get locked out, but that was not the feeling I got. As we turned and walked away, we found security standing behind us. Very odd. We were in town just to watch spring training so jeans, tee shirts, and ball caps were the dress of the day. I assumed that if I was in my business attire my treatment would have been different.
Our room was very clean and tastefully decorated. It had a small refrigerator in a little outcove with the safe right above it. One bed was very comfortable and the other one was so so. Overall we had a very pleasant sleep. In the morning we spoke with the cleaning staff and they were very polite. We took in the gym and it was very nice. Clean, open, and overlooked the pool.
At check out, there were two gentlemen at the counter. They saw us in our baseball attire and we talked about the games as well as the economic impact of spring training on the area.
Hotels come in all kind of levels. This review is based on the same class of hotel. Please take that into consideration when arranging for your lodging. Shop around before booking at this hotel.
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