My daughter has monthly trips to Seattle Childrens and Nexus is always where we stay. This time we booked 3 rooms and brought both sets of grandparents and planned on staying 5 days and have some fun. Our reservation was a mess when we got there and my mother was put on a seperate floor on the other side of the hotel.
We had tickets to the Mariners game on Friday night and booked the shuttle 24 hours before the game as the hotel suggested. The shuttle left the hotel 20 minutes late and then the driver went straight on the freeway into rush hour traffic rather than go around through back streets. Thus we arrived right before the game started instead of an hour and a half early. We were booked on the return shuttle and were told to meet outside the amtrack station directly after the game (around 1030 pm) We arrived at the spot at 1015. At around 1045 2 vans from the hotel arrived. One of the vans had a rear facing car seat in it for our 4 month old. The driver didnt check the roster and allowed a large group of people that were not scheduled to board the van. The driver refused to ask the people to get of the van and allow us to board. Even though our party was on the list. The driver said another van was coming and left us! 1100pm with a 4 month old baby! We called the front desk and were told by someone who said it was his last night that another shuttle was not coming. That the driver had to drop everyone and come back to get us. Long story short, we didnt arrive back to the hotel until 1245. We were in a seedy part of town, where we had to deal with bums and prostitutes for over 2 hours with our parents in their 60's and our new baby. The kicker is the trip takes about 15 minutes with normal traffic. No excuse for them making us wait! Very disapointed! We will not return!
Sidenote-we had no maid serivce our entire 5 days. We had to call and ask for towels 4 times before we were sent clean ones.
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