When we first arrived at 3pm we were told our room was not ready. On our reservation it said we could check in at 3pm. We then waited for 45min so that our room could be cleaned. No apologies were given for the inconvenience. This was not the worst of what was to come.
At 4am the fire alarm went off….after dressing and walking down 6 flights of stairs the “all clear” alarm went off. Not only was this a HUGE inconvenience and disruption to our ‘restful vacation’ but as we checked out I expected some sort of compensation. Or at least an apology (but I really expected to be compensated, our $300 room was a waste of money). The front desk simply said “there was an issue in the kitchen.” No apology, no nothing. After waiting for her to say something nice I told her I was greatly unhappy…she was very rude and said “oh well, it’s better to be safe than sorry”.
I will never stay here again; I will never recommend this hotel to anyone. And I will post my story on any opinion board so that good people are warned about the quality of this hotel.
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