Three's customer service has talked me into upgrading my contract (adding some GB for some quid), assuring me that my roaming deal (I had an old contract with them) remains unaffected. When I visited France the following month, I was shocked by the added (daily) costs. My husband, who was not interested in upgrading, kept his original deal and was able to roam for free (within his allowance). I filed an official complaint, which remains unanswered to this day. Further, I can't get out of their rip off deal without paying a hefty surcharge. The second issue are occasional extra charges due to services I never signed up to. If you are interested in wasting the rest of your life waiting in customer service hotlines, Three might be the telephone company you've looking for.
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