I have stayed at this hotel twice. Both times were for 5 days and both were business trips. The hotel itself is fine. However, the staff is not. I was given key cards to my room at check-in. I went to the room and the key cards didn't work. I hauled my luggage back down to the front desk to tell them the keys didn't work. They acted as though I just didn't know how to work them. I hauled my luggage back to the room and tried again. I had a friend try. No luck. At this point I was very annoyed because the staff acted like this was somehow my fault. I went back downstairs and finally a worker went up to the room with me, and sure enough, he could not get the keys to work either. He told me the lock was broken and maintenance would be there to help. The maintenance man arrived and we discovered that there was someone in the room! They had accidentally given me an already occupied room. When I went back down to the desk, they asked me who was in the room and if I knew them. What in the world? I have no idea as it was their mistake. Eventually, I got a room. However, this experience made me not want to stay here again. I understand mistakes happen; however, the hotel staff should have admitted the mistake and helped me, rather than acting like I was too stupid to use a key card.
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