The hotel lobby looks impressive. Beyond that, my experience with the property was a real downer. The rooms are spare, the mattresses are bad; they're old and lumpy. The pillows are uncomfortable.. Electrical outlets in the room are scarce and the bathroom is pretty tired.
The management of this property appears to be poor. They gave me the wrong room-- a single king when I requested a double. I am traveling with my 18 year old son who was with me at check in. Despite that, the woman at the front desk gave me a single bed. Not very attentive.
Cookies are Doubletree's signature item. However, no cookies were available at checkin or late in the evening.. The front desk said that the kitchen didn't make them today. Ridiculous. Tried reaching the front desk by phone....no answer.
Last thing....Diamond members are supposed to receive water in their rooms or be given it at the front desk at the time of check in. No water available.
Beware....the place needs a face lift and far better manangement.
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hotel reviews