Seoul to Minsk via Moscow. I had a booking that involved two airlines and three layovers, and when I came to check in in the city of origin, it turned out I needed a visa to make the first layover. A visa I didn't have. Aeroflot (the second airline) agreed to take my luggage from the first airline so that I wouldn't need to go through passport control and pick up my luggage and then check in again to continue my journey. I will never forget their kindness. Moreover, on the second leg of my journey I had a problem with my ticket (bought through the agent, not from the airline) and the manager Andrei in Seoul check in desk went the extra mile to call the agent on my behalf and try and solve the problem, and in the end helped me to buy a new ticket all the way being calm, supportive and professional. The more I fly Aeroflot, the more I feel secure that I will always be taken care of.
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