When I got to my room, the door wouldn't open due to a mechanical problem with the latch. It took about 1/2 hour with repeated calls to the front desk to get security and a mechanic to the room to get me in. It finally got fixed, but took much too long. Overall, the hotel is in bad need of a facelift. I'm sure that it was great when it first opened, but they need to keep it up better. Small things like the elevator lights are burned out, one of the lights over my bed was broken, room was pretty dark, TV was an old old 4x3 box, and so on.
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