We've stayed at On The Ave a few times but the past twice has made me think again about staying there on our next visit. We book through Quikbook and 48 hours before our previous stay the rates went down but 25%. I called the Manager to see if they would honor the new price but he never called me back. I called reservations and they put me through to the Manager again and again, he never called me back. When we got there and I spoke to him, he denied ever having received the voicemail message I left twice. BAD BUSINESS! This time, we got stuck in room where to closet was so tiny, it only took two hangers - we managed to fit one jacket into the space! In order to use the hanging space, we had to put the ironing board in the bathroom. When we asked to be moved we were told there were no more rooms - when we told the check out attendant about our problem, she said they had plenty of rooms and we could have moved. While the hotel is in a great location, the linens are really nice, and the bathrooms are nice, management could do with some improvements in terms of how they handle issues.
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