Was a virgin media customer for 5 years and a virgin mobile customer for 3 years and wouldn't go back for any amount of money.
The original product and service at the original price point they offer is very good. Until you have finished your first contract and then they offer you the same service for double the price, and then when you state your desire to leave they offer you a reduced rate or threaten you with leaving charges. i decided to stay in the end to avoid the hassle and accepted the hire rate.
At the end of my second contract in April 2022, I was contacted in the run up to my contract ending and then weekly, until around the 12th call in mid July, where i told them i would be leaving due to the nuisance calls. I was then charged an early disconnection fee despite being at the end of my contract. I disputed the early disconnection fee and did not pay the last bill due to the disputed fee. I then received 1 further email from virgin asking for the bill to be paid and then received a call from a debt collection agency.
Virgin had passed my £30 debt to this collection agency without even calling me once to discuss my complaint about the early disconnection fee. They have needlessly impacted my credit score over a £30 charge that shouldn't stand.
When contacted by the debt collector i told them that i had queried the final bill and then i raised a new complaint with virgin which they responded to with a generic email referring me to their website, and telling me that the early disconnection fee was valid but giving no reasoning as to why. This is despite my contract ending several months before i left.
I have now decided to pay the early disconnection fee, just to avoid ever having to deal with virgin media again.
Do yourself a favour and avoid at all costs.
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