First, I must say that the hotel is great--the staff, not so much. Arrived late on a Thursday night with a vehicle full of kids and luggage. Received absolutely no help from the bell staff with bags. Then I went to the desk to check-in and the hostess was on her cell phone, talking with her boyfriend and they appeared to be fighting. She was more interested in that conversation than checking me in. Finally, a co-worker stepped up and finished the job.
When we returned the next evening, none of our key cards would work. My daughter went to the front desk and tried to secure new cards, but was told all they had to do was re-key them, that did not work, and after three attempts, they finally gave us new cards, which worked fine.
The room was very clean and the beds were heaven after a long day on our feet. Housekeeping was good and responded to our every request. I guess I would say, just don't expect much from the front desk and your stay will be fine. (Oh, and internet in the room is not free, you have to go to the front lobby for internet access.)
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