I booked a flight on their plane and it took off late so I missed my plane from Vienna to Cairo and they refused to book a direct flight for me. I had to wait all night and then they sent me to Germany and I waited two hours at Frankfurt Airport and then another flight to Cairo. I had my wife and 3 year old daughter. It was the hardest trip in my life and after all that they didn't ship the bags until two days after arriving
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