Most of the reviews on TripAdvisor about the Inn of Chicago are spot on. I was leery to book our stay here after reading them but, given the great location, tried them out anyway; for the first and last time.
I'm not a particularly picky person when it comes to hotels, but for the price we paid, the way the hotel and rooms are portrayed on the hotels website and the downtown location I expected much, much more. The lobby and main areas are fine but as soon as you step into the elevators the experience goes downhill. There's clearly no care or TLC put into maintaining the building or rooms. The elevator carpet is worn, paint chipped everywhere, and hallways REEK of old smoke and dust (just replace the carpets).
The rooms are, in a word, appalling. If you're expecting even a hint of luxury you will NOT find it here. It was the kind of room one would expect to find at a roadside chain. Small, dark, old, chipped furniture all of which showed it's age. The exterior windows were so dirty it was almost impossible to see out of one of them. The guest spaces need total refurbishment. The bathroom was tiny, the small sink was a joke and the bath products, again, are consistent with a roadside chain. The only saving grace was that the bed was comfortable. As one other reviewer put it - installing some glass shelves and a flat screen does not a high-end hotel make. That sums up the guest room experience.
I appreciate guest services getting back to fellow reviewers here to thank them for comments or suggest calling the front desk about problems on their next stay but the issues with this hotel can't be fixed by guest services. The space needs a major overhaul.
The location can't be beat but, for my money, I'll stay at a nearby hotel and enjoy the time I spend in my room. At the Inn of Chicago, I couldn't wait to leave.
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