I had a reservation to stay one week in this hotel, due to flight delays, my arrival was at 2 am, when I arrived with my wife, they informed me that I didn't arrive at 6 pm, so they decided to sell my room and the hotel was fully booked. The three persons in the counter were limited to tell me: "sorry, you didn't arrive early and you have to go to another hotel", was the only phrase, a really bad way to attend and receive a frecuent customer of Hilton Family. I had to walk with my wife at 2 am to a near Holiday Inn paying US$ 100 more than the original room I had in the Hilton.
At following day, they wrote to my email saying that they had the room available if I wanted to go back. I decided to decline because a bad moment like that is terrible when you are starting a vacation with your wife.
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