Stayed here last week for 4 nights and have to say from the beginnning to the end there were numerous problems. As a Priority Club member I deserve better treatment. On checking in I was assigned a really horrible dingy small room. On complaining the guy at the desk admitted the room was not the best and put me on the 13th floor were the rooms are bigger with much more light.
The telephone in the room was closed. i couldnt make calls without asking first to the desk, the same with the movies on the television. The wireless internet access was free of charge in the rooms but was a joke and didnt work 90% of the time (after complaining to the front desk it worked within a few minutes, so I guess it was an effort for the management to save money.
Breakfast was another nightmare!!!
"You cant sit here Sir!" is what I heard in the breakfast room, you cant choose your own table the staff decide the place you should sit. Apparantly all the other tables that I had prefered to sit at had been reserved for lunch at 10am all without RESERVED signs. The image portrayed was that of a lazy slovenly and inmotivated staff!. The waitress threw tantrums an d also her napkins on another table when I refused to sit were she pointed.
We asked to see a manager but the waitress denied causing problems and I am still waiting for a response from the manager on duty that day who didnt have the decency to call my room after the incident even though she requested my room number.
On checking out more problems! they wanted to charge us more than the invoice amount stating that we had gone over out authorised amount whcih was utter nonsense as I had a prepaid reservation.
This was eventually sorted out on presentation of the invoice that I had printed from the Internet.
A WORD OF ADVICE!!!!
IF YOU ARE STAYING AT THIS HOTEL AND HAVE DONE THE RESERVATION ONLINE. Please please make sure that you have a copy of your original booking invoice otherwise you will be overcharged by a bunch of the most ignorant uncustomer friendly desk staff i have ever met!!
hotel reviews