First, I would like to give my positive comments. The restaurant staff (Gia in particular) was great. Very friendly,helpful and professional. Food was very good - better than most hotels in whichy I have stayed. The cleaning staff was very friendly and did a good job. Seond, my not-so positive comments. The front desk staff was friendly but not really very helpful. When we checked in on Friday, the front staff did not seem to know about the ACC Championship Game being played at the Bank of America Stadium. The room was clean but the bathroom has no ventilation system. The in-room coffee station did not seem to work very well.
The layout of the hotel was not like a lot of other hotels. Elevator is at one end of the corridor instead of middle. Thought it might have formerly been dorm rooms for the school next door. We thought we heard water running so I looked in the bathroom after midnight and didn't find water running but spotted a bug running across the room. I killed it and left a note for cleaning staff saying they might want to spray before next guest checks in. My biggest complaint though is not the fault of the hotel, but rather the ACC and Charlotte's Got a Lot. I went through them (instead of directly with hotel) thinking I might get a lower rate but was actually charged $55.00 a night more. I was charged $184.+ vs $129. and no one would help me. Hotel said to call Travelocity and Travelocity said I only had 24 hours to call after I had made the reservation to get the reduced rate. I believe the hotel is best used by people in Charlotte on business or visiting the University - not people attending a football game. Don't expect or need a response. Thank you for the good things. We did visit the NASCAR Hall of Fame and the Billy Grahan Library and thoroughly enjoyed both. We didn't win the game but enjoyed it anyway.
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