As a frequent traveler who spends many nights in hotels, I was severely disappointed with this hotel. It was a two star hotel charging 4 and 5 star prices.
Positives: Location is convenient and very nice area.
Negatives:
1. The staff is rude and unaccomodating. Do not depend on the shuttle service to serve your needs while in San Diego. I called the hotel when I arrived at the airport. I had to call 3 times and wait an hour before they picked me up. They also drop guests off in nearby downtown and tell you to call when you are ready to be picked up. Good luck getting picked up within an hour and a half. Next time I will rent a car or just take a taxi. By the way, the Hilton charges $17per night to self park.
2. The phone in the guest room did not function.
3. There was no hot water the first day.
4. The rooms were similar to what you may find at a roadside motel.
I will look elsewhere next time I visit San Diego.
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