Booked and pre-paid at this hotel over a week ago, arrived for one night stay at 9pm on Sat and told all rooms are full and overbooked and told to wait over 20 min. Upgraded to Superior room but the room was very small and inside temp was cold, the thermostat was not working and had no heat. TV was not working and came to fix it and still didnt work. Decided to leave and get a refund but could not be offered a refund by management.
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