I did not get the polite help I would have liked. I called to ask about having a package delivered, and they said I could do that no problem. They did not inform me that there would be a charge, and when I asked about the charge, I was rudely informed that she could not change the charge. The person at the desk was also very rude when I asked about my rate- I had selected a rate with internet included, but did not need the internet because my conference supplied it. The worst was not these charges, but the rude way I was treated at reception.
Also, the room was super hot, and the small AC unit in the room did nothing to help.
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