I have had numerous issues with three mobile. Pretty much since day one. The latest saga. I sent a phone back within the 14 day cooling off period and requested that the account was to be closed rather than a replacement. The box wasn't even open so there shouldn't have been any issues. 6 weeks later and 17 phone calls later I am still waiting for my £90 upfront cost. I have been promised on three occasions that it was initiated and would be in my bank account 3-5 working days later. That came and went. Another call another promise . This happened 3 times. They even took the certain numbers from my visa so I was confident it was being done. Anyway I got so fed up I made an official complaint. I was told that NO refund had ever been initiated. So I was lied too! I was then told I'd have to wait for the final bill. So I had the final bill which actually reflected the monthly cost of the device! It was as if my account hadn't even been closed. So on the phone again. My account was now showing as restricted which reflects ony credit file as a default!!!!! They said they'd sort that. Yet a week later still the same. Iv now threatened legal advice , that didn't bother them. So I said I would cancel my DD for my other 2 phones until they paid or took me to court. As it is I'm legally entitled to do this. Although I'm sure this would be detrimental to my credit file. Anyway I have now been promised the upfront cost would be initiated and with me in the next few working days. Let's see!
This isn't the first time I have had the same issue with three. I pay for a lot of phones for the family so in the past Iv sent several back , always in the same condition as I recieved them and in most cases not even open. It seems to me they really don't like this and go out of their way to mess you around. There agents lie to you as shown above. They make promises they have no intention of keeping. Iv used all the other UK phone providers and sent devices back and never have I had these issues. I'd go far to say that three are one of if not the worst company I have ever used. Their customer service is dreadful with agents prepared to lie and mislead you. All they want to do is tell you what you want to hear and get rid of you. Be warned folks. Use other providers.
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