Really appalled by the service from Vodafone uk. My data was not renewed as per my plan and when I called I was accused of already using it… which I hadn’t. I was then told this would be looked into which it wasn’t and after 4 attempts I managed to talk to an advisor and have this problem rectified, I finally spoke to someone and was informed that it was a technical issue and my account would have to be disconnected and then reconnected…. Sorry… that might just be a bit inconvenient. I agreed to have this done and then checked the app to discover that additional charges had been added to my account and that I was now on a totally different plan( without being told) which was three time the amount that I normally pay.
Allegedly this is all being fixed however I have been told that several times now and I’m not convinced that any of this this will actually happen.
Not good enough Vodafone.
My contract is up in November and this loyal customer will be going elsewhere!!!
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