The location is great , one block from popular kid friendly museums like American Indian and air and space. Also you can see l'enfant metro stop from the hotel room but You also can see and hear trains on three tracks, passenger, cargo and metro at all hours.
It's very noisy and crowded with lots of kids but we stayed with kids so did not mind so much.
Food is mediocre and overpriced for what it is. Food service staff is impersonal and unfriendly- there may have been a language barrier but it took over an hour for just a salad to be served even though the bistro was packed with servers.
When served the dressing was forgot which took another ten minutes. Check came without a pen and it took another ten minutes before I gave up waiting and asked the front desk for a pen so I could charge my room. It is after I had already made it clear to the server that we wanted to go to the pool before it closed and had changed by salad order to go.
The front desk wanted me to wait so they could talk to the server but I told them I had two restless kids
Who had been wanting to go to the pool and finished their soggy overcooked Buffett food an hour earlier and just to charge the room.
We finally made it to the pool at 9:30 and of course the lifeguard chose to close early on a saturday night so we had 15 minutes of swimming.
When walking down the stairs because the elevator was packed, it was a safety hazard due to wet concrete stairs from all the wet guests that was wet several floors
down.
We had a nice suite though it was dark and showed it's age.
Parking is 30 a day. There is a small strip just to the right of the lobby that is free from Friday night through the weekend that we discovered the last day.
There is a convenient cvs two doors down with limited hours- closed Sunday- open until 6ish other days.
There are also cheap food options next to it ( quiznos, wall street deli, mcdonalds)
Overall, it was what we expected for a holiday inn and the convenient location was a nice surprise. Service could have been better but they were perpetually busy this weekend with guests and long lines and the weariness showed. We are holiday inn platinum elite members so have stayed at many hotels in the chain.
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