I've stayed at the Hudson in the past, and therefore when the opportunity to return to NYC surfaced, I did not hesitate recommending this hotel for my colleagues' and my 6 night stay. It looks like that in 2 years, things have started to decline, and the overall experience was pretty poor.
Before even returning, I had read the many poor reviews, and thought that people were exagerating - but it looks like people's issues have come to full fruition.
Issues:
1. Television did not work the 1st evening. Had to go to front desk to have it serviced.
2. It took more than 60 minutes for my luggage to be delivered to my room upon arrival.
3. There was no hot water during the 1st day and therefore had to take a luke warm shower at 7:00 am. As you can imagine, not the most pleasant experience. Again informed front desk, and was resolved
4. The phones were erratic. The message indicator light was going on and off for no reason.
5. LAST morning, I took a bitterly cold shower at 4:30 in the morning!!! Not a sign of heat!!!!
6. Upon comparing notes, it sounds like my colleague's rooms did not have hot water as well!
7. Safe was missing in my colleague's room!?!
To be frank with you, for the price point of this hotel, the amount was unjustifiable. Basic services such as hot water should not be optional. I actually accepted the small size of the room, but when it comes to basic ammenities, that's when I'm a bit perplexed.
I am returning to NYC in December, and at this point I have no incentive to return to your hotel. I would live to hear the reasons behind my inconveniences. To be frank with you, I have read the poor reviews of the Hudson on tripadvisor. But unfortunately, if looks like your hotel is beginning to live up to its poor reputation.
Sabrina from Customer Service contacted me, and informed me that there are a myriad of upgrades beginning in January. I have plans to return to NYC in December, and am very skeptical of the idea of returning to this hotel. For the price that you're paying, it might be better to really consider spending a bit more and bringing your business else where.
V.
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