The room was typical Westin, namely very nice furnishings including the heavenly bed, big tub, marble bathroom, etc. It looks like the place was recently renovated because everything was new. The lobby and the bar are great places to meet up with friends and lounge. The concierge was terrific. Her suggestions for restaurants and activities were just what we wanted. One negative was the view which was of the hotel next door. I could sort of see the Chicago river. Very few of the rooms had nice views. Another problem was that the check-in staff didn't seem to honor the Starwood Gold benefits because my upgrade wasn't much of an upgrade. Overall, it's fine but I'm not aching to go back there.
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