We had a decent experience with this hotel the year before so we came back this summer to relax and enjoy Philadelphia. We got a room in the dark end of the hall with a freaky busted door nearby. The hallways are dark and it gets kind of scary at night.
More specifically on the service and room itself:
There were MANY MANY things missing from our room.
The large white comforter was missing and we didn't even receive a menu for room service. When we called in to get one, it was a photocopied booklet.
The bed itself was disgusting. Two of the four pillows were dirty and had dark stains. The bottom most cover on the mattress (the one touching the mattress) had someone's hair on it and light stains all over it. I was afraid to inspect the rest of the bed.
The closet was missing a rack.
The shower curtain had mold growing on it.
Housekeeper was nice and promised to bring us a comforter but that never arrived.
Housekeeping forgot to provide and replace numerous things.
The door handle got stuck a couple times and was hard to open.
We only had one glass cup instead of the usual two.
Two towels instead of the usual 3-4.
Personal complaint: a fridge was $20 a day?!!! microwave at lobby
Pros: Concierge was great. :D
Overall, the general services provided were fine. It's just that our room was grossly lacking and just plain....gross. I should have taken pictures to submit here but I didn't think it would have been that bad for a 3.5 star hotel.
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