This hotel needs to be renovated and I'm surprised that a hotel chain as large as the Holiday Inn is willing to risk their reputation by not attending to this. The elevators, carpet, decor, bathroom fixtures are all old.
This hotel was sold to me through Hotwire as a 3 star hotel and it isn't even close. I have stayed in other 3 star Manhattan hotels that were nicer, better located and cheaper than this.
The room was clean, mostly - except that one day we came home to a bunch of bits & pieces on the floor that needed to be vacuumed, (we didn't put them there) and clearly the staff forgot to run the machine through the room and left their own mess.
I have to give some credit to the bed - we did sleep well.
I also give full marks to the concierge who was very helpful.
We did not use room service.
The television is HORRIBLE - the regular stations fade in and fade out to the point where you get so angry that you decide to buy a movie - which, I suppose is what they want you to do.
The location isn't great for the theatre district - its a pretty long walk if the weather is too hot, too cold or too rainy - but a little too short to justify a cab.
I've stayed in 6 Manhattan hotels and this was the worst one. Good hotels at a reasonable price to exist there - but this one needs to make some improvements before it can be counted in that group.
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