We stayed for one night this past week at this hotel. The Sheraton Inner Harbor Baltimore has some pluses and some minuses, making it.... ehh.....
Pluses:
Location - VERY close to Inner Harbor, easy to find, walking distance to Oriole Park, etc.
Lobby - Has free internet access on computers.
Parking - Option for self parking to save a few bucks.
Minuses:
Front Desk Staff - The young lady that checked us in was very curt, and seemed very inexperienced in hotel customer service. From her saying "Next, when we were in line like this was a supermarket", and no "Welcome, or how are you?". She just punched a bunch of keys, didn't ask high or low floor, how many keys,etc. She didn't tell us the usual 'We have you down for one night, 2 doubles, blah blah blah." either. Then her fake niceness and smile at the end of checkin made it even better - not. And when we asked about breakfast the next morning, the man at the front desk was also very rude. Not a good first impression.
Hotel Decor - You can certainly tell this hotel is very old and worn. It wasn't dumpy, but some maintenance is going to be crucial very soon.
Hallways - The hallways are also worn (stained carpet, scuffed up walls, etc.) The decor here was outdated.
Room - The room (especially the bathroom) was pretty small. The beds were small, uncomfortable, and the linens were thin and very noisy when moved. The thermostat was very difficult to figure out and it kept kicking on and off during the night and very loudly I might add (it woke me up about every half and hour). So, obviously, didn't sleep that well. The bathroom was small and two people could barely fit. Even the flat screen TV was weird. The picture was too bright and all the people and all the scenery were white as a ghost! The coffee maker was pretty good and the view was very nice, though.
Parking - Although it was good there was self parking, it was VERY difficult. The spots were tight, it was a long walk up to the lobby, and it was very dark and dim. It didn't seem all that secure either so take your valuables with you. Also, you only save 7 bucks a night for self versus valet. Do valet for the extra cost.
Breakfast - The only option for breakfast is on the second floor in a restaurant. It is EXTREMELY overpriced! A small yoghurt parfait was 15 dollars. Uhh, WHAT? There's also no Starbucks, Dunkin Donuts, McDonalds, etc. anywhere near the hotel so you're stuck with that breakfast.
I've been to this property before (about 8 years ago). Hotels are supposed to get BETTER over time (renovations, feedback=changes, maintenance, etc.) Unfortunately, this one got worse! I wouldn't exactly recommend this to a friend due to the minuses said above. Also, the value wasn't very good either. I'd pick the Hilton right up the road next time......
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