My husband and I stayed here for an evening in the middle of the week. The reception people were friendly and helpful as well as the valet staff and restaurant waiters. My biggest "let down" was the condition of the room. Don't get me wrong, it was clean but in dire need of updating. The bathtub and vanity looked like it was straight out of the early 80s, mainly in a gold/green looking color and the faucets were equally as old. The bedding is definitely not 4 or 5 star as it was rough to the feel, thin blanket and the mattress was okay but firm. We also had problems with the heating, it was either cold or roasting us in the room. Other reviews said it was going to be updated but we did not see any work being done, albeit, we did not visit every floor. The ambiance is very nice, old world feel, beautiful lobby, etc.. it just wasn't at all what I expected from a hotel I have heard so much about over the years (we live near Indy). All in all, I wouldn't likely stay here again and I'm so glad we didn't pay the $200.00+ a night price but it is clean and has a great location. Eat at St. Elmo's for a spectacular dinner and also 14 West is wonderful as well. If you are looking for a gorgeous hotel around the same price range, I would suggest the Conrad, which is stunning.
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