Don't stay at the Hard Rock! It's not worth the hassle. I will be moving my get togethers to The Ivy hotel - for sure! I booked my reservation on-line for New Years Eve. I booked the Woodstock Suite overlooking the Moonstone lounge area where the New Years Eve party would be taking place. I thought it would be a good idea to party here for New Years since I had thrown other parties here in the past and the rooms are great for small gatherings. Being that I've stayed here before I knew that some of the suites have large balconies and others have medium and small - I've stayed in all 3! I wanted a large balcony and was told to type it in the comment section of my reservation - done! I also called the reservation line 2 days in advance to have the hotel clerk make a comment - done! I ALSO drown downtown at 1pm on the day of the my stay to check in early and assure I would receive the room I requested - done! The front desk said no problem, but the room is not clean so we'll give you a call when it's ready. Great! I walked away feeling like everything was prefect! I receive a call at 3:50PM indicating that my room is ready, I arrive an hour later because there is a 45 minute wait to valet my car (first annoyance, but whatever... it's New Years Eve) I wait in line and the front desk staff keeps looking at the screen and she calls the manager. I ask if anything is wrong and she said just checking on something so I wait.... FINALLY the manager tells me all the Woodstock suites have been given away! He gives me the keys to a room that is less than what I reserved with barely an apology, trying to convince me that this room is better even though the balcony is SMALL and it's NOT facing the party!!! It's facing kSt. downtown. By this time, I'm upset my friends are on there way... I haven't changed for the party... I go back to the front desk after looking at the room and tell him I'm not OK with this room - he disappears behind the front desk for an half an hour and mysteriously comes back with an available room I reserved! Half aplogized and sent me on my way. I get to the room and the room keys don't work. Keep in mind Ive been lugging my luggage, balloons, etc. back and forth this entire time. Luckily there was a maid in the hall that let me in. Horrible, horrible management.... Don't do it... don't stay here the management doesn't care about your experience here.
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