Had booked two rooms with two double beds, months in advance of trip. When we arrived had two rooms with king bed in each room. Extremely rude manager said no other rooms available. We asked for rollaway beds were told by someone at front desk that our request could not be accommodated. Cleaning staff employee got us a cot, but asked us no to tell management. Manager told us that if we had made reservation directly through Hyatt instead of Expedia we would have gotten the rooms we requested. I am originally from NYC and had friends from SC with me for a long weekend, our weekend was basically ruined, with three people in one room and four in the other sleeping on rollaways, all the time paying for two double beds we didn't have. The rooms were also very hot, and we couldn't see out the window because of the mold.
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