We flew from LA back to Calgary and tried to check in online to pay for our carry on in advance, but their website was having technical difficulties and did not allow us to check in or pay for our baggage. At the airport, we asked for help from their front desk agent (who was 3rd party/NOT part of Lynx Air). She witnessed us struggle to sign in multiple times, then called Lynx customer support, who offered no help, and refused to give us the name of the Lynx agent or her name. We paid over $200 CAD for 2 small carry on bags, even though Lynx advertised lower rates online. I called the next day and was promised a supervisor would call me back within the day - there was no call. I called back and was denied to speak to a supervisor this time, as the customer service agent told me we were lying about talking to Lynx over the phone at the airport, that we were lying that their staff at LAX was 3rd party, and there were no notes taken about the situation at the airport. We were offered a $10 voucher by Lynx for all this. We'll never fly with Lynx again - their customer service is abysmal and dishonest. There is no money saved by this 'discount' airline when charged for carry on. A baggage rate was offered that was no honoured.
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