I booked my flight to Germany via Cairo. I requested for wheel chair and it was booked with the ticket. Nairobi was fine. When I landed in Cairo it took time before I got someone to wheel me to the terminal for my next flight and he took me to the wrong terminal! When I asked him he said his shift is over and that's it! I was left stranded. I tried many times to get help from staffers but they seemed to ignore me. An hour or so later one reluctantly pushed me bit left me way before the actual terminal and told me to walk the rest of the way. I protested but he took off with his wheel chair. I then looked for those cars and hopped on to one. The guy refused to drive me until I told him I am not leaving his car. He then drove me there. As it that's not enough, when I was being wheel layer to the plane the man wheeling me insisted that I give him money. He spoke little English but he gesticulating violently saying I want money. I showed him 5 euros and he seems upset. He eventually calmed down when he saw 50 euros. My son wrote to you via email and they replied that they are sorry and will get back to him. Its been more than a week now and no communication. I am upset at how your staff treated me and how your customer care doesn't seem to care.
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