Overall, this hotel was fine... not great, not terrible. The grounds are beautiful and the rooms are big, clean, and comfortable. The big problem I had with the Town & Country was the borderline negligence of the wait staff at the Trellises Garden Grille. I have an allergy to wheat. As such, I come prepared to notify the waitress or waiter whenever I eat out. I ate at Trellises for lunch and breakfast almost every day I was there and each time, I was sure to let the wait staff know about my allergy. Without fail, every time I was served something, there was wheat in it - croutons in the salads, pastry puffs in the soups, and on one occasion, I was served fish that had been dipped in flour and then cooked. With the fish, I took one bite, and immediately tasted wheat so stopped eating, but that little bit was enough to cause a pretty bad reaction and send me back to my hotel room early that day, making me miss several presentations at the conference I was attending. When I asked the waitress to verify if the fish was breaded or had wheat on it, she said "Oh no, it only has flour". I explained to her that four was made from wheat and she apologized and had the cook make me another dish. But when I got that one, it still appeared to have flour on it (probably from the grill). I told her I didn't feel comfortable with it, and she proceeded to argue with me about how seriously they take food allergies and how the fish was fine. Needless to say, I didn't eat it, and then got more grief about it when she came to clear the plates.
Maybe I'm being a bit uptight, but I consider it pretty dangerous to not know what goes into your dishes and then reassure someone with a food allergy that their dish is fine, when it clearly is not. The lack of competence in making dishes without an allergen which is specifically flagged is dangerous... my allergy isn't as bad as others, but I would be worried for someone with a severe allergy because the restaurant staff clearly doesn't give a lick.
Just to contrast, the next hotel I stayed at in San Diego, did a fabulous job with the wait staff double checking with the kitchen for each dish I ordered, and not making me feel bad about it either. I walked away from that stay feeling fabulous.
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