I have never stayed in such an awful hotel. We changed rooms three times as each one was filthy. The blinds were torn in every room, lumps of dust fell down from the bedstead, crumbs of food were all over the bed side table and the tiles were falling off the bath. I wiped the bathroom wall with a white towel and it turned black! Tha cord for the blind was so dirty I would not even touch it. Grime was moulded in the cracks.
I have photos to prove the state of the hotel. Even the manager , Darren, at the time stated that the 'hotel was in desperate need of refurbishment!' and he could not offer a better room. The manager of housekeeping could nto say anything when i wiped my finger around the bed, and an inch of dust fell off!! What a disgrace.
I have been in contact with W International, the vice president of operations and she still has not replied to a letter of complaint dated the 26th january. It is now April.
Every time i was in the hotel lobby i over heard someone complaining about something.
This hotel is a complete sham. The W website misrepresents this hotel, calling it a boutique hotel where guests can relax in a luxurious and outstanding hotel room. Honestly, what a lie!!!!!
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