This hotel was pretty much what I'd expected, given the reviews here, but security and customer service issues were a problem:
Security: no locks on my room's window. True, it only faced an alley way, but still....also no locks on the opened window in the hallway by my room. (I got back after midnight and it was still open.) Again, this window also opened up onto an alley way, but it would be easy for someone to climb up the fire escape and enter the hotel through the window. And none of the windows had screens, so watch out for the pigeons that roost on the window sills.
There was no chain, deadbolt, or peep hole in the room's door, just a standard lock more suited for inside doors. Not too comforting for a woman traveling alone.
Guests are asked to leave their room keys at the desk when leaving their rooms. I was never asked for ID to get the key back.
Checking your luggage means leaving it in an unlocked and unattended area of the hotel's basement. No one to check if you actually pick up your own luggage when you retrieve it.
Staff: Generally unhelpful - when I booked the room at the website, a continental breakfast was included. When I checked in, I was told there was no breakfast anymore. The clerk said she'd check with the sales manager, and get back to me. She never did. Only when I checked out did I learn that the clerk actually *is* the manager. It wasn't the fact that they advertised a rate that included breakfast, but the fact that they totally ignored the issue. I wonder if they'd ignore other more important customer issues?
On the positive side, the bathroom was very clean, the location good, but given the above security issues, I wouldn't stay here again.
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