First off let me start by saying, that the food is terrific!!! There is no doubt about that. The steak is always cooked exactly how it is ordered, and the chicken is nice and juicy. Not to mention, I would probably come here just for the bread and cinnamon butter if I could. LOL. If it wasn't for the poor service I would definitely have given this place a 5 Star rating. The hostesses are extremely rude when you first arrive. As a matter of fact the first time I came to Texas Roadhouse I almost left because they acted as if they could not be bothered by me. I went again last night for dinner, and the hostess gave us our number, and then told us it would show up on the board when our table was ready.. my stepmom and I went and found a seat directly in front of the board and literally watched it like a hawk (because of our extreme hunger) and our number never showed up. After about 45mins, we went up to the host station where the hostess rudely told us that she called our number on the loud speaker even if it didn't show up on the board. . . First of all this would not be such an issue if we were not sitting directly in front of the hostess station the entire time, and if the restaurant was not so loud because then you would be able to actually hear what is or is not being said over the microphone. So after that mix up the hostess tells us there is a table available if we would like, we are then escorted to a table in the bar (which is first come first serve regardless). Needless to say that put a sour taste in my mouth. When you come here expect good food, and ok service. Our actual waitress was great, but the hostesses are the face of the restaurant and should really be aware of how they treat customers.
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