This Hotel is nice from the entrance to a few things in the rooms .
You can say half modern and half poor and this is why :
Let me start by saying that as soon as I came in 10:15 am . I was greeted nicely by a tall gentlemen , me being a business young women can be too much caring luggages and taking care of phone calls and getting meetings together , flight stress etc. I knew i arrived early but still manage to ask the lady in front desk nicely and politely if she could check in me by any chance she said "NO" with an attitude she was african american can't recall her name had "dreadlocks" but her ethnicity has nothing to do with it as i don't discriminate, decided and wait at the lobby so 45 minutes went by then i decide to ask her again if theres was any change to check in early within the next 30 min , she said " NO" with an attitude giving hopeless hope as i needed to check in because i had meetings to attend. Usually i land early on my business city trips , I know check in is not a possibility early am aware of their check in time , however most hotels always give me great attitude and tell me we will do their best to put a " fast " on my room meaning when housekeepers arrive its the first room to be clean . Anyway waited another 25 minutes till i decided to call the manager about this if he could put a "fast" on my room , as soon as i spoke to him he said that there was a room available since before i arrived and he checked me in. I was so happy and relieve , i left wondering why was this "she " employee was not allowing me to check in knowing that there was a room clean, totally messed up and mean in her part didn't even apologize after making me wait and seeing my frustrations and worries of my work . During my stay one day i really wanted to rest and sleep and as soon as i was about to sleep the fire alarm when on for 2hours they couldn't communicate as why was this happening had to call several times to check the lady just said "ahhh mmmm " her name was jamie i believe wow jamie what an answer couldn't even get manager so after 6 times calling her she said " Oh was nothing series ".
I wasn't feeling good was getting sick thats why i couldn't get out of bed. This hotel couldn't even communicated what was going on to their customers even when the fire alarm was being consistent that long.
Pros :
-There was old fridge /worked
-old microwave /worked
-old coffee maker /worked
- comfortable bed and pillows
Cons :
- Poor Customer Service very unhelpful
-Poor communication Skills
-Old furniture /besides the new sofas and bed decorations those are nice
- Old carpet
-Old toilet
-Old wall paint
- Some Old Lighting that kinda made me feel like a motel which i hated
-Poor and HORRIBLE INTERNET CONNECTION for those web lovers or need internet for business I don't recommend this hotel, you'll be miserable .
-Very Noisy / if your getting a room near the street you can hear the cars and the noise very clear
-No Breakfast for those of you who love breakfast .
Overall this hotel needs some renovation and needs to improve customer service , you guys leave things half way done to make your hotel /site look semi decent . I usually don't write reviews but this hotel a TRUE DISAPPOINTMENT AFTER DISAPPOINTMENT I SWEAR !!! When i leave hotels knowing there were some cons usually they have something to make me go it wasn't that bad because they have more pros than cons but this hotel "Quincy " WON'T have a second visit from me .
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