I stayed twice at the Boston plazas and had slightly different experiences.
It's located in Back Bay, which is a great area that is accessible to many things and nice to walk around during the day. At night, it's quite deserted and there isn't even many take away or fast food options if you are looking to eat (I had to eat food from a CVS store..).
The check in the first time was breezy, however he wouldn't let me use my credit card that still had the generic card as I hadn't received the new one. The signature matched my identifitication.. but anyway, go to the atm he tells me. The atm was out of service, so i had to walk to a bank. Minor inconvenience, but inconvenience in any event. The lobby is very nice and there are many staff members on hand to assist you in you need help.
The room was very-very large (as big as a suite almost) and had 2 double beds. There was a desk area, lcd and windows that opened to a sheltered roof that clearly many people sat out and smoked on. The bathroom was large in size with a full bath and seat in there, so perhaps it was a disabled access room (explains the size?). My only complaint about the room was the noise associated with the old heat/cool system, so loud. The room was next to the ice machine too, so some noise.
The breakfast was sufficient (fruit plate, berries, muffins and coffee with juice) and there were no complaints with service otherwise. There was a candy/drink machine in the iceroom which was convenient also. But they didn't accept many coins or notes (evens ones listed, just shoots them back.. randomly), so I think they need updating or calibrating.
The second stay I was placed in a much smaller and dated room. The bathroom was a lot smaller, but still had a bathtub. The tv was older however, but there was an nice street view available. I received an express checkout slip under the door the night of leaving, which was missed during the first stay. The girl checking me in accepted my credit card with no questions.
All in all a pleasent stay, some inconsistencies within the hotel - but with a hotel of this size.. you half expect it.
Gym is small but open 24 hours. Some of the equipment needs updating.
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