I stayed at the San Francisco Omni from 17th to 24th March. This was my second stay at the hotel and I am pleased to say that I found it as excellent as my first visit.
Firstly, I have to thank Sarah Crown for her assistance in dealing with my room request prior to my stay. She gave first class customer service and it was an absolute pleasure to deal with her.
Secondly I would like to comment on a couple of reviews below which I believe are unfair to the housekeeping staff. My experience at the Omni is that the same high standard of cleaning is carried out irrespective of whether a tip is left or not and housekeepers are certainly not noisy. I stayed for five nights on my first visit and seven nights this time. On each occasion I cannot fault anything about the way in which my room was maintained. As far as I am concerned the housekeepers are friendly, hard working and meticulous. I certainly did not hear any door slamming by them and I was in and out of my room at various times during the day. The only door slamming I heard was in the early hours of the morning by guests returning to their rooms. I very much doubt that the housekeepers are cleaning rooms at 02.47! As an aside, I fail to understand why some guests have no consideration for other people and seem incapable of shutting a door quietly rather than attempting to remove it from it’s hinges. Perhaps they live in door less houses and have not fully grasped the concept of how a door should be closed!
OK, having gotten that off my chest, I will get to the review.
Although I have previously reviewed this hotel it is a real pleasure to spend time preparing another review as the standard of the hotel warrants it. The location is great. An easy transfer from SFO by BART and short (flat) walk up Montgomery. It is only a short distance to Union Sq and an equally short distance to North Beach and my favourite bars! An excellent welcome and speedy check in from staff who really seem to want to go that extra mile to be helpful. All the staff I encountered were, in fact, first class in all respects. Rooms are a good size and, as aforementioned, well maintained. Beds are comfortable and there is a good selection of pillows. The Wi Fi signal is strong and I suggest joining the (free) Select Guest programme to avoid a $9.95 daily charge. Other benefits of the programme include complimentary water, beverages and turn down service. It is well worth spending the short time it takes to join. There are tea and coffee making facilities in the room and also a mini bar. The large comfortable chair and footrest were particularly beneficial after a day negotiating the hills of San Francisco.
I can’t comment on the bar or Bob’s Steak and Chop House as I haven’t used either. To be quite honest there are so many great places to eat and drink in this wonderful city it seems a shame not to get out and enjoy them.
I have seriously lost count of the number of hotels I have stayed in over the years both for business and leisure. I have a lot of experience of the good and the bad and, take it from me, I am not easily pleased especially as regards noise and cleanliness. The San Francisco Omni is, without any shadow of doubt, one of the best hotels I have stayed in and ticks all the boxes. My next stay is already booked for September and I fully intend to return in 2013. My advice is to give it a try. I am certain you will not be disappointed.
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