We stayed at the Hyatt Regency for the weekend as a gateway to South Bend Indiana for the USC-Notre Dame football game. We were given a group rate of $179 for the room. We arrived at the hotel on Thursday evening and we had booked a non-smoking king size bed and were told that all that was left were two doubles, this is the largest hotel in Chicago with over 2,000 rooms. I have a very hard time believing that our room request wasn't available given that we arrived on a Thursday night. We asked about an upgrade and were told about the concierge level floor that had just been updated, our room wouldn't be on the concierge floor, but it would cost $50, a cost that seemed very reasonable, until we saw this terrible excuse of a concierge lounge that was supposed to have soft drinks, none were cold, just sitting in a bowl with no ice, snacks, of which there were none. We went for the continental breakfast the next morning, there was no cereal, bagels, fruit, etc., just granola bars. I called the front desk and told them that we didn't want it anymore, they didn't ask why. Calling the front desk, bellman, room service, all calls attempted resulted in very long hold times. The room had four light fixtures over the bed that were long metal over the beds and were so ugly and offered no light. They seem like a safety hazzards. The sheets and towels are abnormally scratchy.Upon reading a sign in the room from management regarding the hotels sheet changing and towel replenishment service. I'm very eco friendly but this policy is a joke. It states that sheets and towels will only be changed every 3 days, unless you call housekeeping directly to request daily changing. Every 3 days is just laziness on the Hyatt's part. Every other day or every two is reasonable. If the hotel is indeed eco friendly, then why aren't there recyling bins in guest rooms or in other prominent areas. One of the biggest eye soars and security breaches can be seen when crossing the indoor bridge to the West Tower is luggage storage in plain sight spanning the length of the bridge. There was only one person working there and it would have been very easy to simply walk away with someone elses bag. This hotel bills itself as the destination spot for business professionals and conventions. Believe me when I say there is nothing professional about this joke of a hotel.You would be better off with the homeless along the river.
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