My Husband and I made reservations for a weekend get-away. When we arrived at the hotel the front desk staff told us that they did not have a king room (the one we reserved) available and that we had the choice of staying in a king handicap room or a queen double, then we could move rooms the next day. We took the queen double, the next morning when we went to our new room we discovered that it was a handicap room. So finally after carting our luggage back down to the front desk we were given keys to a new king room without even an apology.
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