You don't go to a big chain hotel with high expectations of service, but the experience I had over two one night visits earlier in October, hit a new low for me.
Indifferent reception staff, where you are made to wait for ages, before they check you in or out is now standard at big chains like the Westin, Marriott etc, but when a hotel charges you close to $30.00 to receive, and hold, a small number of parcels is a new low. When I queried the charge, there was no explanation, and an air of indifference that ensures I'll never stay at this hotel again.
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