I unfortunately choose to stay at Hyatt Place at the airport as I wanted to drop my car the night before our early flight to Turks and Caicos.As always I checked the Trip Advisor reviews which if read carefully praise the staff and good location.Correct on both counts but in fact one stays at a hotel because one has to sleep somewhere and use the facilities.The rooms here are small,the bathrooms enclosed with noisy ceiling fans,the place is over worked and needs to be refurbished.The only benefit was free wireless.I did not pick up there was no restaurant.The ones opposite are snack shops at best and many closed in a failed mixed use development.The conciege put us in the shuttle bus to the other Hyatt close bye "which has a popular grill" - this tuned out to be a sports themed restaurant beside but not part of the hotel.As a foreigner to the US I have found that American Hyatt hotels are no match to their non US properties which are usually excellent.This Hyatt Place is just a dog box and should be avoided.I should have stayed in one of the downtown hotels and got up early instead of putting up with this bad experience.And if readers say "but what does he expect from an airport hotel", I would say revolt and complain.There are many excellent airport hotels around the world that are a pleasure to visit by comparison for example Crown Plaza Changi airport,Singapore and Novotel Citygate,Hong Kong. The quality of the Hyatt Place staff are its only plus - avoid or if not you have been warned.Hyatt should realise customers want and will demand more than this - if you cant do better get out of the business!!
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