Huge improvement from the old property but it almost seems like they ran out of money right before they finished.\n\nThe parking garage is ancient and terribly designed. When you arrive make sure you say that you are a hotel guest (even if you aren't) and don't pay the $5 they collect. There are two elevators in the garage but only one has been working since they re-opened in late August. How do they let one elevator stay broken for three months? That single elevator is painfully slow so if you are not carrying much, just walk the stairs though it's not the cleanest or safest feeling but it will save you 5 minutes, seriously. If you check out on a Sunday morning when many people are leaving you'll wait 10-15 minutes for that single elevator to make the round trip as the line backs up since fewer people can get in the elevator with their bags. This is where you see how terribly slow the elevator is. Even though the garage is only 5 levels, it literally takes 3-4 minutes to complete a round trip. \n\nAnother thing you'll find through the elevators in the garage and both hotel towers is that about 20% of the button lights don't work. You'll see people pressing it over and over because the light doesn't come on. A very very simple and low cost fix but again they neglect this.\n\nNo ice machines on the hotel floors. They plan to have an ice machine on every 3rd floor but they were supposed to be in months ago and continue to ignore this issue. Will room service bring a bucket of ice to you? Yes but wait about 30 minutes and pay a $2 charge plus gratuity. Otherwise you can get your ice bucket from your room and bring it down to the casino bar. Now think about this for a moment. You generally have to make two round trips to get your ice. Go up to your room to get your bucket, come back down to the casino floor to fill it, then go back up to your room. I suggested that each bar carry a large supply of plastic bags so that hotel guests can simply stop by the bar and get their ice without having to make the extra round trip to get their bucket and bag. This solution would be low cost and alleviate much of the frustration but have they done it? Of course not. I could also mention that having just one ice machine on every 3 floors is insufficient but it beats having none so we'll fight that battle when we get to it.\n\nThere are no hair dryers in the room which my wife likes to have. She calls to have one sent to the room, it doesn't work. Calls for another one which also does not work. Finally she goes to Walgreens and buys her own.\n\nI've clearly focused on the negatives here because I want the Plaza to succeed and these are easy fixes. I am hopeful that if enough of us complain, they eventually have to listen and do something about it. Please show your support of these issues at the Plaza Facebook page:\n <url> \nAside from that, the rooms are nice and certainly a good value. If they can fix a few of these issues it will be a GREAT value.
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