The receptionist was no help to me. I asked if there was any possible way for me to check in a few hours early and the guy just looked at me and didn't answer until I asked again. He then decided that checking his text messages was more important than dealing with a paying customer. After a little while he just told me no and was extremely rude about it. I have stayed in other holiday inn expresses in ny but I will never stay in this one again.... Great way to treat your priority club members!! Stay at the ramada if the holiday inn near times square is booked.
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