I booked this hotel on hotels.com for my mother as it looked like a great place to stay. She stayed here in May and had a great time, she went on about how nice the hotel was and how nice the staff were and made her stay that much better.
Unfortunately this is where the greatness ends. After checking out from the hotel she was given her folio which only charged her for parking (as they should have since the hotel was prepaid through hotels.com. Upon checking her credit card statement for June she found the hotel had charged her $928.47 directly in addition to the parking which was charged on her previous month statement! Contacting the hotel directly has proven useless as she has talked to 3 different people who claim they're all in billing or accounts receivable and none of them are willing to contact hotels.com for payment.
We have contacted hotels.com and they say the incorrect information was provided by the hotel to obtain payment and that is why they haven't been paid.
This is outrageous that the hotel would just not bother listening and charge the guest who has already paid another company for this trip!
I definitely will not be recommending this hotel to anyone after this horrible post experience!
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