We checked in after the long drove from home to found out that the toilet was leaking. The room was smelly. They changed a new room for us. The key cards didn't work. My husband had to go down at the lobby 3 times to ask for a new keys. Finally they sent security to open the door for us. They promised to fix it in the next day. The next day after we got back from a long day touring and walking in the city... It was around 5.30pm. The door hadn't been fixed. I am pregnant. My mother is almost 60. We were so tired. My husband had to go back downstair and get a security to open the door. Finally we got to the room. Nobody came and clean our room. They said they would sent somebody to fix the door now( which they should have done it while we were out for 8-9hours) and i didn't want that because we were too tired. We needed to rest at the time.while my mom and I were resting My husband went downstair asking for a new room and explained to them that we were so tired we would like to rest first and we would move to the new room. They were ok with it.While My husband went ahead to make sure that the new room was ok , a lady manager knocked on my door asking me and my mom to move now. I tried to explain that we were extremely exhausted . She said you have to move because they wanted to clean and sell the room. How cruel they were. Finally we got a new room and we found out later that night arround 1 in the mornig that the AC didn't work. It was around 76F• in the room. I called and asked for help. The front desk said he would send somebody there. Waiting more than 20 mins nobody show up. My husband got back from a party so he went downstairs asking for help.He came back said they will fix it tomorrow because the whole building was out of AC. I called again talked to the front desk asking why didn't he call me back to inform that he was not going to send anybody to fix it tonight instead of apologizing he told me that he was about to send somebody but my husband didn't want anyone to come in the room. That was a lie.. He told me why didn't I open the windows. Hello I am in the middle of one of the busiest city... Imagine how much noise it would have. The point is I didn't feel like they handle the salutations very well. They were not sincerely and the building was too old and smelly . The service was bad. Spend more somewheresle instead of saving a little and have to waste half of your fun time with this hotel.
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