Stayed here with 2 friends as the location was ideal. Room was smaller than thought,we requested a rollaway bed when we booked, but this was not given. While there we requested a kettle 3 different times (didnt get one) requested an extra pillow (didnt get that) and requested an extra glass (didnt get that either).The location just about saved the trip. Customer service was poor except for the concierge who were very helpful. Bar staff really nice,friendly and helpful. Sergul was lovely checking us out and apologised for other peoples failings. Would stay here again if other hotels not available but wouldnt be rushing back though.
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