I stayed at the Loews Philadelphia Hotel from July 21-July 24. Impressive....far from it! Luxury....not even close. First of all, it is located in City Center, central downtown Philly, so you must use valet parking. I researched the hotel before I traveled so I knew this was my only option. Each day, I followed protocol, calling ahead 15 minutes from my room, got downstairs and waited 40 minutes or more for my car. At $35/day at a "luxury, high standard, customer service" hotel, this was poor. On one occasion, they asked to see my ticket 5 times as if they couldn't find my car. As a frequent watcher of "parking wars - Philadelphia version", this alarmed me immediately.
The cotton ball/cotton swab jar in the room was so dusty that I steered clear of it.
On my last night, my room was clean and serviced but they left me no wash cloths. I called the front desk 4 times in a hour to be told they were out of them and I would get some as soon as they got them. WHAT? A freaking "luxury" hotel that doesn't have wash cloths. You must be kidding me!!
The only good thing about the hotel is 24 hour room service which was very prompt and the concierge desk (all of them were kind, friendly, and accomodating).
Considering this is my second stay in Philadelphia in 6 months, I will never stay her again. It is not worth the luxury title!
hotel reviews