had two nights booked with this hotel, we checked in Aug 21 and checked out Aug 23. Our first night, Saturday night, everything was good. However, on Sunday night we went to my cousins wedding and when we came back to the hotel to go to bed our key would not work. Went to the front desk and had them reset the key for us, we went back and tried the key again and still did not work, we again went back to the front desk and this time had the front desk person to come up and try again. Still did not work. At this point they told us that we would not be able to stay in our room and that they needed to have a lock smith come in and fix this issue, from here I asked to speak with the manager and we were extremely furious on how they were treating us and this whole situation. I stated to them that everything that we had was in our room - our wallets and money included! My medication that I have to take every night, I could not even take because of this, my fiancee's contact soluti
>on and
>case were in there and she needed them and since we were not able to get in the room she had to throw out her contacts. I spoke to the manager and asked for them to give me my money back for the Sunday night stay and they said no. I was charged $197.43 and was not able to sleep in my own room. This is incredibly ridiculous behaviour for a hotel. The hotel manager did end up putting us in another room but this still did not resolve anything as we had none of our stuff with us and had to sleep in our dress and suit. I personally will never again stay in a Starwood location.
All travellers planning on staying here DONT, HORRIBLE HORRIBLE place
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