Beautiful hotel with some serious gaps in service. Check in took forever. The Gold Passport dedicated line was nearly as slow as the main check in area. Elevators were extremely slow. Parking garage was a nightmare - crammed with cars, tiny parking spaces, slow garage elevators. Main breakfast restaurant was not able to handle the large Labor Day crowd - waited in line for 25-30 minutes just to get a table. Once in the dining room there were lots of empty tables. Made me think they were understaffed. Room was "ok". Towels in bathroom were in serious need of replacement. Toilet malfunctioned multiple times. "Top of the Hyatt" bar had amazing views. Too bad the windows were dirty and full of smudge marks. It was a disappointing stay. Hyatt can do better.
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