Check in was supposedly at 3pm. I was there early and attempted to check in, and I was not able to, which was understandable. I went to the desk again shortly after 3pm and was informed that it would be another half hour to hour before my room was ready. I was a bit disappointed because I needed to get ready for the first session of my conference at 6:30pm. I stopped by the desk again at 4pm and was again informed my room would not be ready for another 30 minutes to an hour. I was not able to get into my room until after 5pm which is not acceptable. Once in the room I discovered the air conditioner did not work very well, the shower leaked, and the drain was broken and needed to be pushed down with my finger. I called about these issues and was told that there was no other room available and there was nothing they could do. I stayed there for 3 days during my conference and couldn't wait to check out. I have a client that was looking into the Sheraton Downtown for a conference and I advised them against using the space after my experience, and they are now looking for a location other than Denver to hold their convention. Think twice before booking a room here.
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