We traveled to Columbus Ohio for a family event. I should have known this wasn't going to be the best experience, as right from the start, the individual at the check-in desk was in such a hurry to get off work, I was barely able to get any questions answered. I had booked a double queen suite, but was told that my room was next to the elevator because there were only two of this type of room on each floor. Needless to say, the person sleeping on the sleeper sofa did not get a peaceful night sleep. We had four people sleeping in our room, but only three towels. The room was fairly small, the beds were uncomfortable, the sheets were scratchy and one was dirty. I had to beg for them to clean my room the next day as their excuse was they were "sold out" the night before, as if lack of service was my problem. The outdoor pool ran out of towels and the breakfast buffet was too expensive so we ate elsewhere. I have stayed in other Sheraton's and this one was a big disappointment. There are many other hotels in the area, so I would suggest staying at one of them.
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