Toronto to Barcelona. Purchasing the tickets was a complete nightmare. The website kept getting errors and I could not book the dates I wanted. Customer service helped me over the phone advised they apologized and because of the Mishap they would place me in a better seat free of charge with extra legroom. I am in the plane right now. If your guessing I don't have extra legroom you're right. I also never ended up getting the dates I wanted because the representative kept getting the same error as I got initially. Fast forward to the airport. Get on the plane, no entertainment. Pay for Wi-Fi or use their App is the entertainment. I went online, took out my gift card, and it turns out they don't accept their own gift card. Whatever, I pay. They bring the food that is included. It's not good at all. I wait for someone to come to ask if I want anything else. No one for about and hour and a half. So I press the service button on the elbow rest. No one came for another roughly 20 minutes. I get up and walk all to the back of plane and ask for Their meal combo. Turns out they don't have combos on international flight. They don't have any additional food on this flight except for chips. I buy anyway, because there's another 5 hours left and I have a gift card... but they don't accept their own gift cards for food either. So it's basically useless now with the remaining balance.... How am I going to spend 120 remaining on a gift card if I can only use it for plane tickets? I only have 6 months to use it or lose it.
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