Ok - so I booked the Grand Hyatt Downtown, and I got exactly what I reserved. They are located perfectly with million dollar views of the city and the water, and so close to the water that you can open a window (albeit a small one) and listen to the seagulls sing.
The bellmen have personalities and ours was super down to earth and funny too. I believe his name was Eric. He got us settled in, hung out with us until he made certain we knew where everything was, how everything in the room worked, and then answered questions about the area as well. I travel a lot, and I've never had that level of service anywhere else.
The hotel is within walking distance to everything you'd want it to be, except the mountains. There is a full service Starbucks inside the hotel that does a fabulous job, as well as a Ruth's Chris, but I did not frequent R's C.
The beds were heavenly, as well as the huge garden tubs and separate shower, and the room was super well equipped with nice waffle robes, luxe toiletries, power sun shades, a docking station for the phone, an umbrella, and a safe. We has club access and the offerings were superior to any other I have enjoyed, and the service in the club was personal, warm, welcoming, and cozy.
I loved my stay at the GHS and I will return soon. Bravo for their world renowned service!
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