Worst service my family has ever received. First, the flight was delayed, and then they changed the gate and didn't give enough time for the people to move to the new gate. My relatives missed the flight and nobody took responsibility for that. They even have the audacity to ask for money in order to give them new tickets for the next flight and then after a lot of arguing they accepted to give tickets at least, but nothing more. My relatives had to stay for 24 hours in the airport, Lufthansa didn't compensate for anything, no hotel, nothing. We will definitely avoid flying with this company ever again.
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