I've stayed in many hotels in New York and this hotel was by far the worst. I'm in my room right now. It's 1:59 AM and I'm listening to a humming noise that's so annoying it's hard to fathom how this hotel can pride itself on sleep. I understand that I'm in a big city and that implies noise... but this room is seriously ridiculous. It is so overpriced I'm in awe. I truly wonder how this hotel can stay in business. Also, their internet capability is lacking. I've worked in the service industry for years and I'm shocked at the poor employee performance. They need to retrain their staff to be better problem solvers... because they have a lot of problems!!!
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