After my recent stay at the Doubletree Southpark, I noticed an unauthorized charge for $695.00 on my credit card. I immediately contacted the Doubletree, the response I got was unacceptable. Although I attempted to explain to the Finance Dept. that 1) the credit card was over 600 miles away in another state, and 2) I did not stay or check into the room where the charges accured, and 3) I was checked into another room on a different floor (in which the bill was paid in full upon departure with ANOTHER credit card). She was not interested and unwilling to assist me in resolving the issue. She was also very ADAMANT that the card had been swiped at the hotel. So I asked do they check identification when someone presents a credit card for use? Her repsonse was, "there was nothing she could do, and to take it up with my credit card company." The Customer Service manager was also unwilling to assist and referred me BACK to the Finance Dept. The Property Manager did call me initially, but after leaving repeated messages, she too has not returned any more of my phone calls. I filed a dispute with my credit card company, who informed me that someone at the hotel keyed my credit card number in manually. I suspect some type of fraudulent activity has/is taking place at that hotel. That was the second year I stayed at that hotel, and will NOT be staying there again. My credit card company is STILL disputing the charges. Thanks for the headache Doubletree.........
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