I stayed at the Sir Francis Drake hotel from 4 to 8 November 2007 and checked out yesterday. I am writing this review from Hong Kong airport as I have some time here before catching my next flight. I am coming from San Francisco and was there to attend a confernce and was staying at this hotel.
There are few fantastic things about the hotel it's location, build out, old stuff preservation etc. but when it comes to the customer service, it is really horrible. At several occactions, I called someone from the housekeeping but no one ever turned up. At the time of checkout yesterday, I called a bell boy to take my luggage downstairs, I made 3 calls in one hour but no one came up. The lady always said, "Sir,I'll send the bell boy right away". after 75 minutes, I walked down and requested to send someone and to emphasise, I repeated my request. I don't creat scene but the bell boy finally arrived after 15 minutes, so it took them 90 minutes to send me a bell boy from my first call and he was not curtious at all rather arrogant. I also requested for the bell boy from the housekeeping staff I saw on the floor, the lady bluntly replied, "this is not my job". I think that the Drake staff need some serious training or their Managers should go and spend two nights at Ritz Carlton, anywhere and they'll know what Customer Service is.
The Elevators just don't work. Although there are 4 elevators but I never saw working two at the same time. You'll have to wait as long as "never" for the elevator as I had to use stairs several time to avert my frustration waiting!!!!!
Only the location of the hotel is good but the customer service, housekeeping, conceirge is disasterous.
I have decided not to stay in this hotel again.
hotel reviews