We (us & teenage daughter) stayed for 3 nights in late July at the beginning of our 3 week trip around Washington & Oregon. On arrival the valet parking / door guys were friendly and helpful, as was the staff on reception. We were given a 2 Queen bedded room facing Stewart Street, on the second floor.
We knew in advance that the rooms would be small but were still surprised at just how cramped they actually were. The bathroom in particular was a real squeeze with hardly any room to unpack our toiletries. Anyway, working on the principle that we would be out sight seeing most of the time, we managed.
Location-wise the hotel was perfect; a shortish walk to Pike Place Market, the waterfront, Columbia Building, the shops and the monorail station for our visit to the Chihuly Glass & the Space Needle.
The main problem, that affected us all, was the noise at night, not from within the hotel but from the street. Despite using earplugs, we were woken numerous times by various sounds including the trams, reversing vehicles, and worst of all the garbage trucks at
3 o’clock in the morning. We appreciate that we were in a city but the double glazing was useless. This surely is something that should be addressed by the hotel as a matter of priority.
Then there was housekeeping …. returning to our room at 5.30pm to wash, change & rest before going out to dinner, we found that the room had not been serviced. There was a note to say we had left a “do not disturb” hanger on the door. We hadn’t. What was on the door was the request card that the hotel asked us to complete with regard to the level of cleaning / tidying we required. They did ask us to contact the main desk to arrange for housekeeping to call but at this stage it was too late and we did it ourselves.
Our other gripes were the cost of the valet parking (however, we were aware of this) and not having direct access to the car, although it was always delivered promptly and courteously.
So, mixed feelings …… would we stay again? It’s doubtful.
We liked the décor, location and the staff but the noise level detracted from the good points and took the edge off our visit. It was a real shame that due to our disturbed sleep we were too tired to do some of the stuff we had planned.
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