Phone was advertised as including lightning headphones. Phone came quickly and in good condition but with no headphones. I contacted customer services and after around 5 emails back and forth they offered to give a refund of just £5 since the headphones were out of stock. I asked for a greater refund since the headphones are worth £30 but this was refused in several badly worded emails. They then emailed me saying the headphones would be dispatched that same day since they had come back in stock. This was over 2 weeks ago now. I emailed 2 days ago asking when they would be dispatched and all they told me was that I would get an email when they had been dispatched. Overall the worst customer service I have ever experienced. I am still yet to receive any form of compensation for the missing headphones after 3 weeks and a total of around 20 emails back and forth.
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