Anyone staying here needs to know that there are two sections to this hotel. One is the "towers" with balconies overlooking the pool and/or the bay. The other section, where we were assigned (and probably most Priceline/Hotwire guests are) was the 70's motel-style sections, with outside entrances to the room. The cement floor outside our room was badly stained, as though people had gotten sick there. Our skepticism grew as we opened the door to our room to find filthy carpeting and bad mildew stains in the bathroom. I went back to the front desk to express my disappointment and asked for a room change. They said they were 100% booked and could not switch my room until the next day (it was after midnight when we arrived). Then the next day they apologized that there was no other rooms available either. Hard to believe...could it be because I was a Hotwire guest who paid $124/night? The room was bare bones -- not even an alarm clock!! Had to pay for internet.
Upon complaining they gave me a free breakfast coupon for their restaurant and when we went there the next day found it was only for two. Had to pay for the children which made our total with tax & tip come to $40!! That was for a very mediocre-buffet.
The grounds are nice but the beach is not easily accessible. Hotwire calls this "oceanfront" which it most definitely is not. The pool are was extremely crowded and the waterslides have limited hours. I have stayed in a lot of Best Westerns that are much nicer. Hyatt should remove their name from this property. By the way, it is the same hotel as the Hyatt Islandia. Even though their website claims it just underwent a huge remodeling project, the money was apparently only put into the pool and ground and probably new bedding...the carpets and bathrooms have obviously not been updated in a LONG time.
I would NOT recommend this hotel to anyone. Please note that someone staying in towers might have much better reviews so if you are assigned here please make sure you call to request towers!!
BUT...the last night of our stay we were at the Hilton Torrey Pines, which was absolutely INCREDIBLE. Read my review on that for a completely different experience...that place is everything a resort should be!
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