Stayed here on a recent Sun and Mon night so I missed out on the usual weekend tourist traffic which made for a more peaceful stay. I was a first time guest at La Mansion so I was looking forward to seeing how the hotel experience was going to be. Originally booked in a basic room on the 6th floor with a shared balcony that opened up to a view of the pool, then switched to the upgraded riverview 3rd floor room. The riverview rooms are definetly more enjoyable since the room is slightly larger due to a different layout and the furnishings are upgraded. Bathroom was the same size however. Being able to open up the french doors directly onto the riverwalk is a pretty cool thing too. Whether or not it's worth the upgrade price probably depends on how much downtime or lounging around you do in the room, but it definetly resulted in a more enjoyable stay.
For what its worth, its probably worth signing up for the Omni Select loyalty program since you get complimentary wifi, shoe shine service, 1 bottled water, daily paper, daily morning beverage delivery, turndown svc, etc. Service was excellent at the property, exceeding my expectations as well as exceeding the experience at the Omni owned boutique property, Mokara across the way. Everyone from the valet to concierge, to housekeeping provided excellent service.
It was a nice touch to pull into Valet upon arrival and the hotel already had our hotel card keys prepared. Valet asked if we were checking in and our name and proceeded to hand us our room keys so we bypassed the check-in desk. Whether or not this is normal practice, it was a nice feeling to be able to go straight to the room. Bell/luggage service was offered but we declined since we packed pretty light.
Wi-Fi service worked pretty good for the most part, however sometimes my tablet would automatically switch over to Mokara's signal from across the riverwalk since their signal was pretty strong and my tablet already had their network saved from a prior visit. The bathrooms are pretty small as is the case for most Riverwalk properties, but it's nicely done in marble. I'd recommend asking for extra pillows if you like to sleep with lots of pillows since not a whole lot are provided, and their pillows have very little support. Also, I wasn't able to find any easily accessible AC outlets by the bed nightstand, had to use the ones on a power strip attached to the desk.
All in all, a very enjoyable stay. Due to the phenomenal service received, I wouldn't hesitate staying here again in the future. For guests trying to decide between Mokara and La Mansion, they offer different experiences. Mokara is a newer property and thus more contemporary. Larger rooms, higher ceilings, and a bathroom at least 4x larger. However, I felt the atmosphere of La Mansion was unique and fitting for the riverwalk setting and the service was better.
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