We stayed at the Regency on the 26-28th of September. There was a large group of us going to Chicago for a work event and I found a great rate through Travel Zoo. I believe we booked 8 rooms. My husband and I stayed at the Hyatt a few years back during the Christmas holidays and had a so so stay so I was hoping for a better stay this time.
Upon check in my husband opted for a nicer suite and paid $20/more per night. I think the bonus was the view out the window and going up to the hospitality room which wasn't really all that great since you had to pay for liquor (honor bar). I think juices and coffee/tea was free. The room was fine. Nothing to blog/brag about.
I will say that the lobby area can be a crazy zoo. I think on the weekend nights it turns into a night club. I didn't experience it but that's what people told me. I will say what was horrible was all the Philly fans who were staying at the hotel. My husband is born and bred Chicagoan and was wearing a Bears jersey. He walked by the bar and had 500 people booing him. It was all fun though b/c we didn't care. Must have sucked for all those people to come out to Chicago and lose. Oh well for them.
Anyways what made the stay horrible: $48 valet. If you stay overnight at the hotel, you have to pay $48. There is no self park. There is a parking lot close by for $30 but you have to walk a distance and what's the point. It's not really the cost that kills me. It does kill me but when you have horrible service and are paying that much, it's a real dupe. At that price I would expect the customer service to be outstanding. It wasn't. My husband had called down one morning to get the car because he had to be somewhere for work. He called about 15 minutes ahead. Once he got to the valet stand, it took another 20 minutes on top of his 15 minutes warning to pull up the car for the car to come. He ran late for his work event. Horrible. Then they mixed up our tickets when we were leaving for the airport to leave Chicago for home.
2nd really horrible thing: On the Saturday evening, my husband went out with his coworkers. I decided to stay in and just watch some tv. At about 11pm I heard a lot of noise in the hallway but didn't think much of it. It wasn't crazy but it was loud. At about 11:30pm I realized I hadn't put on the do not disturb sign. So I opened up my door to put the sign on the handle and a water bottle that was leaning on my door tipped over into my room spilling liquid on the carpet. The liquid hit my feet and I was startled being half asleep. I picked up the water bottle and felt that it was a bit warm and then looked at the liquid and it was yellow. Someone had urinated in a water bottle and left it leaning on my door. I called the manager on duty and they apologized and then sent up security to clean up the mess. Security came and cleaned up but they didn't even put any effort into cleaning up the spill. They took the bottle and then wiped the carpet using their shoes and sprayed some cleaning agent all around the area. The room smelled like chemicals. I can't believe that all I got was a sorry and some chemicals. Obviously the Hyatt doesn't care about repeat customers.
I told my husband and he was furious. He complained at front desk. They said they could not find out who did it because there were no surveillance cameras up there. They said it was an invasion of privacy. Somehow I don't believe it.
I am just going to say that the 2 times at the Hyatt it has not been great stays. We've stayed at so many hotels in downtown Chicago. From the Swissotel, Westins, Ws, InterCon, Knickerbocker, Drake, Renaissance, etc. After this I will never stay at the Hyatt Regency in Chicago.
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