Have stayed at several other W hotels in the past. This hotel did not meet expectations. Checked in midweek for a four night stay. Asked for a room move after noting that our room was adjacent to ice machine and elevator. We were told that the new room was the exact same size and layout. The new room was significantly smaller with dirty carpet and a phone that didn't work. We requested a repair of the phone daily but it was never addressed. The room also wasn't fully set up. As an example there was no dry cleaning bag and order form. We sent clothes in for dry cleaning. They were returned the next day, an hour late, consequently we were late for our event. We ordered room service. One entree was incomplete and horribly overcooked. They replaced part of the entree but not the rest of the meal so the remaining meal got cold while waiting the twenty minutes for delivery of the replacement. The newly prepared portion of the entree was no better than the original so the meal was not eaten. This W does not come close to meeting the standards this Starwood member expects.
hotel reviews