The most pathetic display of incompetent customer service I have ever experienced in my life! PC sent to Team knowhow for hard drive data recovery via my local Currys and straight away I was told it would be diagnosed and hard drive replaced, which I didn't want unless the data could be recovered. The broken hard drive would then need to be sent away again, presumably for another £60 fee, once the new one had been installed. The store said they cannot send messages to Team Knowhow about required jobs and that I would be called by them directly to discuss the repair. They did call after a week and said the hard drive was broken. I knew that hence sending it to them to start with. I asked for the data to be recovered, the DVD drive to be replaced and they had already installed a new hard drive without my permission for an additional £60. So I handed over another £165 on top of the £60 paid to send it off in the first place. After several weeks more I heard nothing. I had received a call from an unknown number but could not hear anyone at the other end but received a text to call a number. I tried to call this number 20 times which just rings out. No holding, no answer service or anything. I rang customer service who advised me that they were unable to do the data recovery and I was previously advised that if this was the case I would receive the £90 cost back. Customer services told me I would need to get the refund from the repair centre as he would not be able to deal with them himself. On the 21st attempt of calling the repair centre they advised me that I would have to wait until lockdown finished to claim it back! WHAT DOES THAT HAVE TO DO WITH ANYTHING!!!!! They told me to go back to customer services, who told me to go to the store, who couldn't process the refund due to lockdown, so sent me to another store 10 miles away to get the refund, where the guy was obnoxious and rude but eventually, after leaving me in the freezing cold, refunded my £90. I then went straight back to the original store only to be told they couldn't find the laptop, even though I received a text 2 weeks before telling me it was ready for collection. Another call to customer services (with huge holding times), who did nothing, so back to the store to see the manager who would chase it up. He did, initially, but after hearing nothing again after a week, we went back to the store where the laptop was waiting, but we had not been told it was found. I've now got the laptop home to discover they haven't replaced the DVD drive after all. So tomorrow i'll be back to the store. AGAIN!!!! Nobody in this company will take responsibility for their actions. The whole experience has left me so stressed. I will NEVER use Currys or their affiliates ever again. AVOID for the sake of your health & sanity people of Britain.
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