The property is extremely nice and historic, but that is about all that impressed us.
We booked a Club Floor Executive Room as Preferred members through the Preferred website. Checking in, we got an executive room, but the staff forgot us to put us on the Club floor. When we called the desk to ask about the club floor that night to grab some waters, we were told that we had no access, but we were not sure if that was true. The following morning we checked our reservation records and complained. After some wait at the desk we received two vouchers each for one breakfast and a drink - no apology whatsoever. We even had to ask and push for the Preferred amenity (a CD).
The buffet breakfast at the hotel restaurant was on the lower average level, and at some Marriott or Hilton properties you get a much nicer selection included in the price.
After breakfast, at 8:30AM, while we were on a conference call, the housekeeping staff knocked every 30 minutes to get hold of the room. Eventually, we gave in and left at 9:30 - 2.5 hours ahead of the published check-out time.
We stay at luxury properties all the time, and this stay compared more to a tourist class hotel. There are nice alternatives in Memphis, and you may want to consider those.
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