I bought the Habitat Remi 2 seater sofa for my kitchen in May 21. Last week, both legs on the left hand side fell off along with a piece of the frame. I phoned Argos to ask for a replacement. I was told I would have a a full refund of the price I paid. If I wanted another one I would end up paying £100 extra as the price had increased since I had made the original purchase. I argued the case that this wasn't fair. I ordered another one and was told as a good will gesture they would discount it by £100. Great I thought!!! BY the next day Argos had cancelled my order. I phoned customer services yet again... as was told the finance department hadn't authorised it. I would have a phone call within 24 hours to make a final decision. Guess what!! NO PHONE CALL. They can shove their sofa where the sun doesn't shine. I have today bought a lovely new sofa from DFS. Funny how Argos offer a 10 year frame guarantee but when my frame broke they didn't want to know...A phone call from you would be better
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