This was our first and last time at the Crowne Plaza. We decided to stay at the Crowne Plaza because the hotel we usually stayed was fully booked. We were there for 2 nights.
It started out ok, typical, average service and rooms. We were fine with it because that is what we expected.
Since we arrived early in the morning, our room (with a king size bed) wasn't ready. They gave us another room with 2 double beds. Fair enough. The room had a connecting door to the room next door but we were ok with it.
However on our second night there were awaken around 8:30 am by a non stoping knocking on the connecting door that I literally thought someone was braking into our room. I went to check the door's lock and I was mesmerized that one of the door's lock ( it had 2) was completely unlocked! I started to panic and they kept banging at the door, so I called front desk and told them what happened they told me they would check and get back to me.
Tired of waiting I banged on the door as strong as I could and someone replied: "WHAT?"
I said" "What is going on?" just to hear: " We had a flooding problem and we are installing a new carpet, it won't take long".
I am waiting until today for the phone call from the front desk. And the "it won't take long" took hours. We had enough time to shower, get ready and leave around 10:20am and they were still there banging.
I believe unexpected problems can arise at anytime in a hotel this big, but it was very disrespectful that they didn't even told us there would be some "renovation" next door and offered us to change rooms. And worse, never returned our phone call or apologize.
if you are looking for a hotel in times square the location is great, next to all broadway shows, subway etc. This a typical tourist hotel, packed with people and poor service.
Although I have to say the lady that cleaned our room was very efficient and friendly. And so was the bell man from Africa.
Overall I would not recommend this hotel when there are so many other options in Times Square.
If you do stay here make sure you get a room as far as possible from the elevators and in a high floor.
hotel reviews