I'm a frequent traveler. This is one of the worst stays I've ever had.
First, the pros: great location, really REALLY friendly staff. I guess they learn how to be super friendly to overcome all of the complaining the guests do.
I was there for the PA Bar Exam. So were many other people. The hotel knew we were coming in and was entirely understaffed. There is one small restaurant with no room service until 7am. We went to the restaurant and waited 23 minutes to get a cup of coffee. We waited 45 minutes for our breakfast (eggs and toast) which never arrived. No apologies, just, "the room is packed with people. Please"... well NONE of us got our breakfasts because apparently they ran out of food.
My room was across the hall from a friend. Her room was double the size of mine (she and I booked the same rooms). My room was dingy, clearly had not been cleaned in a long time, and smelled like really bad smoke (it's a nonsmoking hotel)
No amenities at all -- no robes, no real room service, no overhead lighting (just lamps... further making it dingy). The wake up call service wasn't working, so we had to get the front desk to set our calls which never came in on time. Although sleep was crucial for me those two nights, I could barely sleep a few hours at a time because the AC unit would kick on with enough force to wake me. No bell hop, concierge, or anyone to help with bags, etc. There was a housekeeping employee, Victor, who tried to help us (they put him in the kitchen to try to help, and he helped carry bags)...
After two grueling days, I returned back to the hotel to get my car (and the hotel charges $24 for unsecured parking, by the way)..... There was one person in front of me waiting. It took FORTY MINUTES for the guy to bring me my car. I had to get to NJ for the next day's exam. I asked if I could just go get my own car. They said I could not. Other people started arriving for their cars and we were just all crammed into the lobby.
They did give us free coffee while we crammed into the lobby waiting.
Stay here if there are no other hotels available in the convention center area and you need a good location. Otherwise, do not stay here.
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