Airport hotels are strange birds - harried travelers, business people, airport-convenient conferences, the cruise crowd just to name a few. People aren't necessarily looking for an 'experience' if they just want to make an early morning flight and sometimes the service and attitude is less than optimal. This hotel has among the friendliest and most diligent staff out there, but is let down by dated interiors.
First impressions are important, and with airport hotels, the first impression often starts with the airport shuttle. I had a very friendly and chatty driver who was full of great Philly tips and recommendations. Things started out great.
The check in desk was the next great part of the stay - extremely helpful and friendly associates. There was a small line, but additional associates were on hand to ensure a short wait time.
And then the room. It's clear this hotel is likely going to require renovation in the near term. It's just looking tired and old. The room was spotlessly clean, and everything was done right, but it's not the best representation of the Renaissance brand.
I had a nice dinner in the restaurant - the waiter was very friendly, but again the decor looks long in the tooth.
Wonderful staff, but a lick of paint wouldn't go astray.
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