We booked this hotel for a 4 night stay following our wedding. The price was great. The location is also fabulous. Some of the negatives are par for the course in Chicago, like outrageous parking fees ($50/day) and overly busy lobbies without any friendly greeting. Ok. Whatever.
We got up to the room, a junior corner suite, and were very excited about the great view (again, great location). Then we noticed that the AC in the bedroom wasn't working. In the midst of July on a high floor with giant windows, this was very obvious. It was already late, so we decided to try to sleep and called the next morning. This began a series of 6 phone calls and trips to the front desk requesting that it be fixed. The first technician they "sent" never came. The second tried his best to fix the problem but failed. The third rudely walked into an overheated room, looked at the AC, said it was working and left. We also had technicians supposedly arrive while we were out, but there was no note and no evidence that anything had been fixed. This happened over about 36 hours.
By the 2nd night, we asked to be moved, and they assured us it would be to an equal room. It wasn't. We were moved from a 3 room junior suite in decent condition to a horrible executive room with wires poking out everywhere, holes in the wall, ripped base board and a THREE INCH gap under the door. That AC also was not cooling very well. This was at 1:00am. We requested to be moved back to the hot room as it was less disgusting. The night manager offered a complimentary breakfast (which is a $19 blah continental thing); nice but it did not fix anything.
Now back in the original room, we also mentioned that the shower/tub did not drain. Every time we showered, the water rose above our ankles and puddled. Essentially, we were showering in the filth of everyone who had stayed there before. We called. No maintenance came. We spoke to someone again, finally a man arrived, and pulled out a little hair (only spent about 60 seconds "unclogging" the drain) and then poured a bit of drain chemicals in and left. Needless to say, it didn't work. So the third night we attempted to shower, found that we were still standing in a puddle of filth and now chemicals. We requested to change rooms.
The 3rd room was the actual equivalent room - a corner junior suite. It was fine. The AC worked. The shower drained. Too little too late.
We had high hopes. I'm sure other people have had lovely stays here. The location is the only true pro. It was not worth the low price we paid, and we will gladly pay more to stay somewhere else the next time we visit Chicago. This is the one and only time we will stay in this hotel. Mediocre food, poor service and broken rooms do not make for a very nice honeymoon.
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