I made an offer to upgrade to business but received no email to inform me if my bid was successful or not. When I checked in it was confirmed my bid was not successful but I was given an emergency exit seat which is good. The flight was 2 hours and 20 minutes late and when I boarded I realised the plane was a type that has no business class at all. In my opinion there were too few bids for upgrade to business class so the airline decided to switch the plane to one without a business class despite it arriving two hours or so later. The plane itself was clean and onboard service was good.
airlines reviews