I have a complaint to report: The reason for writing is to expose my discomfort from a very bad experience I had in the service in this airline. I have traveled for work reasons on June 9, 2022 from Toronto to Halifax. and when I got to the area where the staff checks the luggage a young guy told me that the luggage of my suitcase that I had paid for was fine. But in the carry-on bag that I had with me I had a 15.6-inch laptop, he made me pay $67.80 for it, that’s more than the cost of my baggage of several kilos of weight. you should have more control of your staff. That’s why I’m leaving my review here and I believe that those people like me will never again travel on your airline including that I already asked my family and friends because these experiences are discussed at family gatherings and social. It is very uncomfortable and annoying that your review staff does this with consumers because you owe it to the consumer and with these actions many people move away and avoid traveling on your airline again. Then I traveled 3 more times between Halifax and Toronto on other airlines and none of them even checked my hand luggage, much less charged me a cost for said bag. if it passes the formal airport review it’s fine, but we are NOT charged extra by travel agencies. Guide your staff better or renew them constantly because it seems that they are NOT happy doing their job. R.B.
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