Upon arrival at the Pickwick Hotel in San Francisco, we were informed that the smoking room we had already paid for did not even exist in this hotel. This was a non smoking hotel and had changed over to such after our reservation was made. No one contacted us to alleviate this mistake before we arrived. The email that was sent AFTER the switch over to non smoking, stated we had a smoking reservation. The manager did not offer to adjust the false advertising in any manner. Not only will my boyfriend and I be contacting the better business bureau but we will be absolutely sure to let as many people know NOT to use the Pickwick Hotel. Its a matter of principle that if the customer is finagled into a situation that they do not want, they should be able to be compensated for the changes/mistakes that are not the customer's responsibility to be aware of. It is the responsibility of the provider to give the consumer what they paid for. This was not done, nor was it considered a situation for anyone in any capacity to actually address. It is shameful, bad PR and false advertising and will be stated as such to the appropriate persons.
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