We were very eager to try this restaurant out after seeing how moist and saucy their noodle dishes looked in other yelper's pictures. The reviews also seemed like this place wouldn't disappoint. \n\nOn Sunday night (Mother's Day) there was about an 8-10 minute wait, witch isn't bad at all. By the time we were seated they quickly took our drink and our dinner order - so far so good right? Then, they brought our drinks out. \n\nWhat was a positive experience, slowly and annoyingly became a long drawn out waste of our time. \n\nAfter 25 minutes of waiting for our food, I became drawn into and aware of the time - I was starving! I saw that there were tables that were seated after us, receiving their food, I suppose it's because they were appetizers? I couldn't tell. I was still annoyed and very hungry. \n\nI kept looking at the time and it had soon become 35 minutes, yet still no food. At this point I was very antsy, hungry, and aggravated. My soda has watered down a lot at this point (I like to drink it fizzy with my meal). \n\n45 minutes later, our food arrived. We asked the server if they could be so understanding to swap out my coke for a fresh one, since I hadn't even drink it yet and it had gone flat since we waited so long for the food to come out. The waiter didn't understand, he thought we wanted a coconut water - so he got the manager involved. The manager listened to our concern and request, but he said that they don't do that here and that our request was unusual. So we just had to say - ok thanks, never mind then.\n\nIt's just a simple coke - we were agitated about the extensive wait, my watered down coke that was clearly not drank from, but they weren't concerned about our complaints. He was polite and professional - but I still feel slapped for the whole experience. It wasted our time and not once did our server or any server come out to explain the long wait for our food or check on us. \n\nAlthough, we requested spice level 7, it was really a level 1. We asked 3 times for a chili tray to be refreshed as the chilies were gone - 3 different servers later, brought the chili tray. We also asked for lemons 2 times in a row, the second person finally brought it for us. There were a lot of servers but no one wanted to help our table. Our food was getting cold as were were waiting for these things.\n\nThe positive things I could take from this place was that the noodles were moist, the pad kee mao had nice flavor, and the pad thai (although bland) was a massive portion - I feel like it was at least 4 portions that they brought out, which is a good deal. \n\nYet, I wasn't a fan about the horrible service. If I ever feel inclined to come back, I would order take out instead.\n\nMy search for a no fail and delicious thai restaurant close to home continues.
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