I've read that brevity is the soul of wit...\n\nBrevity is also a wonderful thing when it comes to the waiting time for your dinner of Italian peasant food...pizza:)\n\nBrevity is not Pizzeria Bianco's strong suit...(nor mine, in writing reviews, but we're not talking about me:)\n\nAfter my second visit in 4 years (and 4th visit overall), I'm trying to figure out what PB's strong suit is:(...public relations and marketing, perhaps?\n\nCreating the \"Pizza Placebo Effect\"?\n\nI generally try not to knowingly go anyplace that aggravates me, whether it's for dining, for drinking, for entertainment, for using the restroom...really for pretty much anything:)\n\nSo why were we back at PB after a good solid 4 year run of avoiding this particular aggravation? \n\nOther people, that's why:)\n\nOther people wanted to go to PB...other people wanted to try the Wiseguy and the Marghareta and see Chris's oven and have mozzarella cheese and what not... and so the Beautiful Carin (who has the patience of a saint) and I took them out to PB the other evening...well, it was evening when we started:(\n\nWe went...we waited...we had some pizza...and it was pretty average artisan pizza...\n\nWas it the worst pizza I've ever eaten?...oh no...'sup, Totino's?\n\nWas it the best pizza that I can remember eating?...oh no...How you doin' Flying Pie in Portland and Di Fara in Brooklyn?\n\nIs PB worth the aggravation?...Sadly, not for me:(\n\nFor me, it's hard to overlook the attitude at the door, and the \"you're barely worthy of eating here\" attitudes of the servers (both in Bar Bianco and Pizzeria Bianco), as I try to enjoy my evening.\n\nI understand that all the kids \"assisting Chris\" at PB think they're pretty special to be working at PB and all...but...it's a pizza joint...would it hurt them to at least try to be personable and pleasant?\n\nIt's also hard for me to overlook the multi-hour wait to dine at PB (and, truth be told, we've been here before...we did come expecting a wait...we were prepared to have wine and relax...I even had my flask, so I had a scotch and tried to relax)...still 3 1/2 hours...for pizza?\n\nI can fly 1/2 way to NYC in the time it takes to get a table (and the flight attendants on Continental are sweet and pleasant to me...feed me drinks in 1st class...you know...they make me feel appreciated:)\n\nAnd speaking of \"appreciated\"...it's hard for me to overlook the lack of appreciation we've encountered at PB:(\n\nThe few times we've been to PB, the staff hasn't seemed to be in a pleasant mood...very quick to tell us \"the rules of PB\" and eager to let us know that if we weren't good little customers, there were 50 more people in line that would happy to take our places:(\n\nYou know what... they are right...there were 50 more people that would have loved to see us leave and they would have moved up in the queue.\n\nBut it's obnoxious of the folks at PB to make that the overriding theme of the evening and it belies any pretense that they might try to concoct about \"customer service\" and being the \"the best possible pizza experience for each customer\"...the attitude of \"we're PB and you're not\" is pervasive and unpleasant:(\n\nAnd frankly, when I spend well over $200 for pizza, wine and cheese for 4 in the course of a 3+hour wait, get a rush job on the very late dinner and a lamentable lack of service from the waiter (who's busy chatting with friends or \"regulars\" at the counter)...well, it causes me aggravation.\n\nBut the good news is that I won't be back for another 4 years...less aggravation for me and more spaces in the line at the door:)
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