I had never felt so insulted as to how this front desk manager treated me to the point that it had dampened my mood for a good day or two during this trip. I was caught off-guard on how this condescending person addressed my concern about the room booked for us (full bed instead of a queen bed). The mistake was not theirs but the person who booked it for us. I was hoping that they can give us a different room so my husband, baby and I can fit in the bed (we had family joining us in this trip). Since it was a busy week, the nightime person told me to check in the morning if there are rooms available. He was even nice enough to accommodate us a cot and not even charge it. So I did as I was told, asked the following morning. The daytime manager right off the bat told me in an abrasive way that she can't get me another room. I was already started to wonder why the hostility?. It didn't help that we were on a special rate and when we shouldn't be...so that escalated the condescending treatment. After the incident, I reflected, can't that incident be dealt with in a more professional and friendlier tone, and do not reprimand me like a 5 year old, in front of other guests. I just wondered why she gave me the unbecoming- of-a-customer-oriented-service staff kind of treatment. After breakfast, I went back to my room with my baby straddled to my side, and saw the housekeeping ladies. They looked like me (even though we're not the same nationality) . Then, it just sort of clicked.... because I may look like the staff that's down the rank, I should just settle with what was given to us? Was I racially profiled? I would let this pass but I want to raise the point that: quality of service should be standard! Whether it's a special rate, discounted rate. we still paid and deserve to be treated with dignity as a guest. I have travelled around the world - visited 5 continents, and this lady's treatment ranks the worst customer service treatment (if it even counts as customer service at all). I cannot tolerate this poor regards to others. The plus side of our stay: the accommodating housekeeping staff (provided us plates for my son's birthday party in the room, readily cleaned our room upon request) and front desk officers (loaned us some tape and pencil to decorate the room, provided us the extra cot free of charge.) Heads up: Lobby is under construction. Our telephone in the room didn't have the number pads. Make sure to shut the door tight after you. It doesn't fall into the lock smoothly.
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