- Booked a month trip to EU with the whole family to celebrate a wedding with relatives, booked with Singapore Airlines directly.
- Less than a month out told by email that they have rescheduled our flights so that we arrive back 48 hours earlier.
- Told by a rude and unhelpful customer service rep to pay $3500 to be rebooked on our original flights.
- Tried to escalate the issue but they completely ignored us.
- Rebooked on the earlier flight as they were trying to state that the original date was being bumped up a fare level and we had to pay that extra fare.
- Told us to fill out a request form with a 3 month wait time, when we had less than a month until our flight.
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