Stayed here in October 04 for 3 nights.
The room was spacious and spotlessly clean. The Hilton had the most comfortable bed against 3 Canadian cities. Large bathroom but with an odd shower set-up, that understanadably invites criticism about water pressure (management take note, invest in some decent power showers!)
The Breakfast Buffet was good value and offered plenty of choice although my wife felt that the quality was average.
Location was good... a two minute walk from the nearest subway stop and the hotel is well served by an airport shuttle bus(twelve dollars) although this is poorly advertised when you land at Logan and we were forced to trek across town via the subway with cases (look out for the brown mini vans when you land, although I have no idea which stand that they collect from.)
Location was good... close to the restaurants and shops of Newbury Street and the Prudential Centre. (Recommeded: Legal Sea Foods at the Prudential Centre. Not recomended: Ciao Bella) Boston is a very 'walkable' city so the Hilton & the Back Bay are ideally placed.
Service at the Hilton was on a par with every other major hotel / city.
Like every other hotel of our journey around Canada & the U.S we found ourselves having to pay tax on our room. Unlike Canada where you can claim back your GST, we were forced to pay Massachusetts Sales Tax, Boston City Tax, and Convention Center Finance Tax amounting to almost 30 dollars a night. When we queried the convention centre tax (something we had neither used or visited) we received the explanation that it was because it was nearby... just as well that the Big Dig wasn't as we might have been expected to pay for that as well!!!
This is a decent hotel and 'bounce back' represents good value until you get stung by the hidden extras. Buyer beware.
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