I have been a Marriott rewards member for about at least 7yrs now and this was a first. First off, i only stay at Marriott Hotels and promote Marriott to all business travelers out there. i made a reservation, had a confirmation and thought i'd be all set.. When i went to check into my room the guy at the front desk informed me that they didn't have a room for me.. needless to say i was floored, even when i told him i had the confirmation on my phone. he said they gave my room away but had me booked at a HILTON GARDEN INN that was a few blocks away, and that i could walk there... BS, instead of bumping me up to better marriott like a courtyard or any marriott you dump me off to a Hilton Garden Inn. i'm currently a Gold Elite Member and that means i stay at least 50 nights a year at the Marriott Chain's. they also expected me to pay for the room at the Hilton at their mistake, i told him i wasn't paying for a room at the Hilton and he should comp my room and get me a cab ride over there. needless to say i would not recommend this Fairfield Inn due to the incompetent staff.
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