The W is a trendy style hotel, with a busy, noisy entry and public bars. The decor is ultra-modern, lighting dark, busy. Some of my travel companions like this style and refer to the hotel as "Funky" and "lively". I must qualify my review by saying I do not like this style of hotel and that influences some of the ratings.
The biggest influence though is the price. The hotel was very expensive, even compared to other options in Chicago. I chose to pay extra out of my own pocket for the brand. I was very disappointed, both by the style of the hotel and the services recieved.
The room is stark and has a lot of modern, gimicky furnishings, including a metre squared light with a business slogan worded across it. Just not my style.
The main problem I had was with booking a wake up call. I rang at 2:00 am to book a 6:00 am wake up. The operator did not acknowledge who I was, the time or provide any friendly greetings. Then I was woken up at 5:00am insteady of 6:00 am. The operator offered minimal appologies, and when I repeated several times I still need the 6 oclock call, provided minimal acknowledgement. I set my phone alram in case, which woke me up a 6:00 am. When I checked out out 7:00 am I had not received the call still. One example perhaps, but I think relfects the service culture in a hotel that seems all about flash and dazzle and not so much on substance.
Being an SPG member, I have tried to stay with this group in my travels. This is the third strike in a row for Sheraton, so I am afraid that approach is now changed.
Last word, it is very noisy, with passing trains echoing through the central atrium. Suggest they provide earplugs for guests as the noise is not going away.
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