My daughter and I stayed here for a week at the end of March and we were very happy with the hotel. We arrived at about 8am and were greeted by Steven, one of the desk clerks, who checked us in. All the staff was helpful and friendly. We booked our room through Priceline at a very good rate for a king bed but were offered an upgrade option at check-in for just $20 more each night and ended up in with 2 doubles and a wonderful view of the Manhattan skyline and Empire State Building, a treat to come back to each night.
The room was a little small but just fine for our needs and it was very clean and well appointed. We used the in room coffee maker nearly every morning and the housekeeping service was great.
The Chelsea location was perfect...several subway stops are minutes away so we were easily able to get to all of our tours and activities in Manhattan (Central Park, Brooklyn Bridge, Greenwich, Chinatown, Times Square, etc.)
All in all, even at the normal online rate offered through the Holiday Inn website, this property is a great deal if you are looking for a good central location with nice, clean (though smallish) rooms. It is not the Ritz but you don't need a fancy resort if you are visiting Manhattan since you will spend very little time in your room. We would definitely stay here again.
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