How unfortunate! The worst DoubleTree--actually, the worst Hilton product--I've experienced.
My check in was surly, and I didn't even get the trademark cookies DoubleTree is known for. I have a Hilton HHonors Gold card and a Platinum AMEX Hilton Card, and the agent just gave me the cold shoulder. I asked about the customary breakfast coupons, and he told me I was on a list.
The nastiness notwithstanding, he did upgrade my room to a junior suite. The decor of the hotel is quite tired, and very dated--circa 1987. Still the bed was nice, even though it was a double, not a queen. There was a sitting area, and if I leaned out of the hotel windor, I could see City Hall. Hallways were even more dated than the room.
Bathrooms have granite counters, and showers have a curved rod.
As for that list, the folks in the restaurant didn't know about that, but finally I did get coupons. Free breakfast can be worth what you pay for it. . .the omelettes and waffles, made to order, were good. . .all else less so. Coffee was thin. Service was spotty.
Fitness center is free to guests, and right off the indoor pool and outdoor sun deck. Five treadmills and three ellipticals. Nice, but not well maintained. The headsets, for example, were not replenished daily.
In fairness, some of the staff were nice, but on the balance, the hotel is just sleep walking through being open. Supposedly a renovation is planned, but for now, everything is just a mish-mash of decor, etc. . .
I paid $89 through Hotwire, and the hotel's going rate was twice that--more for the junior suite where I stayed. For $89, the very central, very convenient location was worth it, but at full price, I'd have been much more unhappy.
It is so unfortunate that the management of this hotel could run things so poorly. There is a sign in the elevator that says, "When you CARE, it shows". Well, when you don't care, it shows too.
I'm not sure anyone cares here--from the surly person who checked me in, to the pleasant but brisk person who checked me out--and never asked how my stay was.
Unless you get a screaming deal here, stay elsewhere. Or wait for the renovation. The photos in the lobby of the product to come look nice.
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