San Jose to Palma Sur. Totally agree with the other review. We received an email less than 48hours before we flew to say we wouldn't be going to our destination but to somewhere else. We tried to call Nature Air but spent 40mins on hold before giving up. We arrived early at the airport to try and get some customer service or assistance but their response was pathetic, no empathy or offer of apology, no assistance with making onward arrangements, just given an ultimatum of either taking the flight and booking onward arrangements ourselves, or cancelling the flight getting a refund and making our own arrangements. We were told by our hotel this had been happening to tourists for several weeks, so I wanted to understand why nature air couldn't have told us sooner so we could have made alternative arrangements. I wouldn't usually write bad reviews but we paid for the flights to remove a level of logistics, I had a bad ankle at the time and paid extra to fly - I did not want to be getting in and out of rickety boats with no life jackets! I gave nature air several chances to show their worth with customer service, wrote to customer service and phoned them, I've had no response in 8 weeks so posting my frustratons here. Only interested in your money. In summary, flight itself was fine, customer service abysmal.
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