We booked this hotel as a romantic getaway, having previously stayed in an associate hotel (the Lancaster in Houston). The web site made the hotel look great and from a style perspective we weren't disappointed. The hotel has a great feel, is clean and stylish.
However:
We arrived at the designated time of 4pm and our room was not ready. The receptionist suggested we sat in the bar as the room would be ready in a few minutes and he'd come and find us. An hour later, after having to queue for the reception desk again, I was handed my key and told that the room had been ready for half an hour.
The room was exactly as we expected, a King bed and with a courtyard view. We both work long hours and very rarely get the chance to sleep past 6am so we were delighted that the wooden blinds shut out all the light and allowed us to sleep until 9.
The courtyard was, however, very noisy. There was a wedding party going on and people shouting across the courtyard from balcony to balcony.
On the first night of the stay, they'd forgotten to stock up the bathroom with hair shampoo too.
Overall not a bad stay, but not the very special stay we'd expected. One final thing, the systems were down when we checked out so we were unable to check our bill. We were promised an email bill but we're still waiting.
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