We travelled to New York with friends for a long weekend break expecting to enjoy our stay in the well known HOLIDAY INN chain, but were sooooo disappointed.
The staff were so far removed from friendly & courteous it was shocking( APART FROM HOUSEKEEPING & CONCIERGE WHO WERE ALL HELPFUL & NICE)
Room was not as booked (smoking)
Room was dirty upon arrival. reception sent someone up to clean/ make bed etc & offered a free breakfast the next morning as compensation the following morning, then insisted we paid for it on checking out!
Never again, the experience ruined our stay in New York., Shame on you Holiday Inn.
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