We went to the Four Seasons expecting perfection and got quite the opposite. We were told our room could accomodate four people, but was only big enough for maybe two. When we asked for a cot, the sheets had stains on them. The bathroom was only accessible from the bedroom in the suite, so the two sleeping in the very small living room had to walk through the bedroom and wake everyone up to use the bathroom and shower. When we called to ask for a room change, they said they did not have two rooms available. Then, we called another hotel to change and as soon as we told the manager we were changing hotels, all of a sudden, rooms were available. It was ridiculous. They were only willing to help us when they thought they were going to lose our business. Then, they refused to give us the free breakfast we had booked for and made us pay because we were leaving early. This is not a five star hotel BY ANY MEANS. It felt like a two or three star hotel and was very disappointing. We stay at five star hotels consistently, generally staying at the Ritz Carlton or the Mandarin in New York City. We expect a five star hotel to meet our standards. Aside from the lobby, which was nice, the rooms, hallways, and service was disappointing and less than mediocre. If you're looking for a good stay, go to the Liberty. Much nicer, more comfortable, and brand new.
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