My wife and I traveled to Malaysia and were scheduled to return on the 28th of November with the scheduled departure from KLIA @ 8.30pm. We checked in 24 hrs earlier on-line and there was no change to the departure. On the day of the flight as I had my flight details entered to my Google calendar, I received a message from Google that morning that the flight was delayed. Subsequently at about 11am another message from Google confirmed that the flight departure was delayed by about 6 hours! All morning and afternoon I was trying to verify this information with the airline with little success! Finally, after several hours I got through to flight info and was informed that it was indeed delayed by about 6 hrs! We NEVER got an email, call or any other form of official communication from the airline, leave alone an apology!! Since there was no communication by the airline, we had to play it safe and get to the airport unsure if the flight was to leave at the original time! After getting to KLIA we found the flight to he even further delayed by an hour making the total delay 7 hours!! Although we are Sri Lankans ourselves, we have avoided using Sri Lankan airlines because of nightmares such as this, unfortunately, because of the economic situation in SL and the difficulty our National airline was facing, we thought we would be patriotic and support our national airline - a huge mistake which we will never make again!! We strongly advise anyone reading this review to reconsider flying Sri Lankan, clearly they don't care about rendering a decent service to those who patronize their services!!
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