I don't know if I'm nuts, or Showcase just improved its customer service, but I have to give them big props for my last visit. I had been sent a coupon for a $20 oil change sometime ago, and since it was expiring on Wednesday, I ran in Tuesday to take advantage (my car was only a little more than 100 miles short of needing a change, anyway).\n\nAs usual, I was told it would only take about an hour. 90 minutes later, one of the service managers came over and found me. Turns out I had a tear in my top engine mount. The repair was covered by the warranty, so they fixed it for free. And even better, since they never told me about it, and it took so long, they also comped the oil change!
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