Gatwick to Dalaman. I am settled in the UK or also known as ILR (Indefinite Leave to Remain visa) in the UK. The bio-metric card shows an expiry date which is to update if any details change and also the photo will be needed to change just like driving license but the expiry date of the bio-metric car do not represent the end date of my settlement / Indefinite Leave to Remain as there is none. To get Turkish Visa I have always put 'Unlimited' UK Visa in their section as it is correct. If I put the expiry date of the BRP card as my expiry date of ILR that will be wrong. When we went to board the aircraft, the personnel misunderstood the meaning of the expiry date of my Bio-metric (BRP) card and took that as the expiry date of my Visa which is totally wrong. Staff denied my boarding as she thought I my Turkish visa is incorrect as I have put 'Unlimited' in the section of 'Additional V. Expiry Date'. She mentioned that I have put incorrect details in my Turkish Visa and therefore she can not allow me to travel. Her colleague mentioned, that if I am allowed to travel to Turkey there will be fines to pay and if I am ready to pay the fine and removed my name from the passenger list. I kept explaining that the expiry date is the expiry date of my BRP card not my ILR. They almost closed off the gate and denied me to board the aircraft. After explaining that I have travelled to Turkey before with the same information about visa given to receive Turkish Visa, one of the ladies went to speak to man who was dealing with another Thomas Cook flight. He came in and spoke to someone over the phone for few minutes I was allowed to board the aircraft when the cabin crew was about the shut the door. Isn’t this indicating the lack of the knowledge of your staff and how wrong they were?
airlines reviews