I've stayed at this hotel many times in the past but I'm finally done with it.
The property is simply too big while the staff and services have been cut to the bone. The elevators are a confusing nightmare The rooms are a baffling array of styles and standards - all very hit-and-miss. Diamond members are lucky to receive any special consideration. The Executive Lounge serves a very poor selection of food in a hurried, cramped, chaotic setting. A small glass of wine cost at the bar cost me $16.50 - this proved the final straw - I'm moving to the Hilton Times Square....just so much easier to navigate
hotel reviews