Staff very unhelpful. Our flight was cancelled in san Francisco and the staff said nothing. We got off the plane and the young lady at the desk said if we were not first class we had to go out front and reschedule. Once we got out front we stood in line over a hour and the lady at that desk was unfriendly and gave us attitude from hell. I understand that it wasn't her fault but this airline has no communication skills whatsoever! At least keep the people in the loop. I am thankful and gracious for the meal they provided, but I would have preferred to be home a day earlier like I booked.
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