I had heard mixed reviews on Swoop but decided to give them a try, I bought round trip flights from Abbotsford to Puerto Vallarta. The flights were reasonable but they ding you on everything else. You are required to pay 60+ dollars for a carry on AND 70+ for your checked baggage, then you also need to pay for seat selection. So, when all is said and done you’re paying the exact same as a non-budget airline. That’s not even the worst part, our flight was delayed on our trip down, which was inconvenient but we figured things happen. Then the evening before our return flight going home we got a notice that our flight was delayed again, we sat in the airport all day and our flight was delayed a total of 5 times. Just as our extremely delayed flight was supposed to be boarding, a flight attendant deplanes and announced our flight was cancelled because the staff was “too tired”. Now I understand a long day, but then there was no follow up on what we were all to do. She said we would receive an email with instructions and that was it. There was no customer support or anyone willing to assist all the stranded travellers. Every single passenger had to scramble to find themselves a hotel for the night at 9:00pm with zero help or care from Swoop. The promised email was not sent until 2:30am, stating our flight was now going to be leaving at 8:30am; if I had not been up and waiting for said email we wouldn’t be getting home. Once we arrived at the airport, we were greeted with more staff and flight delays.
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