So have been a full package BT customer for years. When I needed to move with work I was put into temporary accommodation which had broadband (serviced apartment).
I asked BT if they could suspend my account and they said no. I asked if I could keep paying but have it disconnected at the old address and they said no.
I asked what I can do - they said cancel, and then charged me £300 for it. I asked to keep my BT Sports package active but they disconnected it AND kept charging me for it.
So now I am with Hyperoptic who are cheaper, faster and have a rolling monthly plan with no lock in charges.
Don't use BT it's a con
company reviews