I am a big supporter of the Holiday Inn brand because it allows you to use a minimal number of points and $60 to stay at their hotels. This time I was on business and the hotel was to be seen to be believed.
The room was quite large but all of the furniture looked like it had not been changed in 50 years... The lock on the room door was broken, the air conditioner did not work (it was unseasonably warm and, while I called for an engineer one never came), and the television was as old as the furniture, with a very limited number of channels and a wavy line going across the screen. A large flap of the carpet that normally comes up an inch or two from the floor and is attached to the wall was flopping over and hanging down for about ten feet along the wall.
I checked out the following morning and had to book another hotel for my remaining two nights. When I asked to speak to the manager the person at the front desk that I was directed to told me that I should have complained earlier. I told her about having called for an engineer but she just kept repeating that I should have told someone about this.
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