This was first time at this Marriott and one of the worst hotel experiences in a long time, mostly due to poor service all the way around.
First: The hotel pool was out of service due to a leak. Now this could not have been foreseen by the hotel, but their solution was to send guests to the Courtyard Marriott across the street, which would have been OK, but that pool was low on water, dirty, and in poor shape. Plus no one staff member could tell us when the main pool was going to be repaired - we heard a day, two days, a week - much confusion.
Second: The wake-up call was late by 15 minutes the first day and after pointing this out to the manager the next night, after asking for a wake-up call again, the desk called and woke us up to ask us what time we wanted to get the wake up call because someone didn't write it down - really? A colleague staying in a different room had a similar experience that week.
As a hotel that billed itself as one of San Antonio's finest, it proved itself wrong.
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