Following heavy rain and high wind in the area, the phone line failed the next morning (Thursday), although the broadband continued to work. I contacted @BTCare on Twitter and was given a repair date of the following Tuesday. I explained that my husband is suffering from incurable cancer. (He had, unfortunately, just been told that day that chemo treatment would be stopped, leading us to know that the cancer is now terminal.)
There is no mobile phone signal where we live.
The fault was diagnosed as being elsewhere than our property.
Engineers worked on it on Friday, which was wonderful, and restored the phone line, although I am given to understand that there is still a problem in the lane. There are overhead wires which make work difficult for the engineers, and they are due to re-attend next Thursday, October 28, to reassess the situation.
I was briefed at the end of the work by a charming young man. I was silly enough not to ask his name, but I cannot praise highly enough the service we received on this occasion
company reviews