Where to begin? Horrific decor...as one colleague stated, "looks like the decorator for the state prison was used here." No hotel/menu info in rooms- had to call to receive a menu...paper clipped together. In room dining was bland with soggy fries. Elevators under maintenance, so only two were running and the wait was forever. Room had a funky smell. I am a select guest, but never received morning beverage service. Menu was grossly overpriced. Customer service was lacking and there was no obvious security to prevent street folks from wandering on the floors. My room was also perched above the bus stop, which made for noisy nights. Do yourself a favor and book elsewhere...if the Ritz is out of your range, try the Marriott. The ONLY redeeming quality here was the Starbucks located below the lobby.
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