The economy seats are extremely close together & the Wi-Fi did not work. My connecting flight was also cancelled without reasoning. I flew 8hrs from Chicago to Amsterdam to have my connecting flight cancelled an hour after arriving. My 7hr layover was supposed to be used for business, however, it turned into a panic experience trying to find an alternate route to my destination (Lagos, Nigeria). After going through two flight options with customer service, my 6hr connect turned into another 13hrs of flying from Amsterdam to Qatar to Lagos. Because I was in another country I wasn't to able to contact KLM via telephone, so all forms of communication had to be done via email (which was also bad due to the lack of internet connection). I ended up paying my phone carrier to make the calls to KLM. After 3 phone calls (calls kept getting disconnected), I still was not able to be compensated/accommodated for the cancelation, the missed business meeting (due to being stuck at the Amsterdam airport sorting things out), or the stress it caused. This was my first time ever flying KLM, and I promise not to ever fly with them again. I would not recommend this airline to anyone for any reason.
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