This is the most RIDICULOUS company going. I ordered a 50/50 fridge freezer on the 4th of July on the website with no issues. I hadn’t received updates on it so I popped into my local currys pc world 2 weeks on to be told that the fridge isn’t in stock and the girl at the counter said ‘I really don’t know why they sell things that aren’t in stock’ … sounding like this happens a lot. Fast forward to a week later, I get a text from team know how stating it’s in stock and will be with me on Friday (today)… until 8am this morning when I recieved a phone call saying that the truck has the wrong item on board for me and my item won’t be in stock until the end of august. Ringing in to customer service is of no help at all, when you try to explain yourself you will just get talked very angrily to, and aparently there is nobody else in the office that you can speak to… hard to believe such a big company only has 1 customer service representative. Not only do they break the contract of the sale of goods and supply services act 1980 by giving false information (2-4 week waiting time online to then be told it’s 8 weeks when you ring up) but the customer service is just incredibly rude and unhelpful.
company reviews