Bought a trip back in 2019 for easter 2020, and then COVID hit the world. Instead of giving me my money back on a flight which didn't even take off, they wanted to give me airline credit. On top of that my final destination flight were cancelled permanently, I had no way of getting to the destination I bought the ticket for. They however claimed I could use this for other destinations, which is not what I bought. I sued them and finally received my moneyback after 2 years, obviously with a steep commission paid to the lawyers. Aeromexico has no regulation or care for their customer. I am never going to fly with them again. Don't be swayed by their cheap prices, it’s all a cover up for poor customer service.
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