I travel for television sports coverage a lot and have stayed at the Marriott Downtown Los Angeles many times (because the hotels are client-provided). It is a pretty run-down hotel, for the high price. I've been in Motel 6s and Holiday Inn Express hotels that have been in MUCH better condition than this Marriott! I've been pretty acceptable of bad hotels over the years, hardly ever complained. But this Marriott has a history of bad service and poor quality rooms among our traveling group of TV crew members. I have already changed my room on this current stay because of a strange unknown white stain splattered on the carpet in the first room I was assigned (Room 918). Unfortunately I was too tired to change rooms at the time as I had already unpacked and got situated before I noticed the stain. Fortunately, I wear house slippers in the hotel room wherever I go, and I avoided that area of the room. I told the front desk manager about the stain the next morning and he said they would try to clean it up. I got back from work that day to find the stain still there and my house slippers placed on the sink (the same slippers in which I had been walking around in the hotel room). I also noticed that the tub did not drain when the shower was on even though it drained perfectly fine the night before and that very morning. I called down for a manager and was told that he had just stepped away and would be back in 20 minutes. I asked for him to call me as soon as he got back. I waited a half hour with no call from the manager. I called back down and asked for the manager and they again said he would be back in 20 minutes. I told the clerk that the room was horrible, housekeeping is non-existent and I wanted to change rooms. She put me on hold and no more than 30 seconds went by and I got a manager on the phone. He looked at the room's incident history and changed my room to a junior suite...but not before I examined the room for any evidence of DNA samples and checked the tub and shower for proper drainage! On this hotel's behalf, they did offer an amenity of a small bottle of wine, some pretzels and a bowl of fruit, but I'd rather they save their money on amenities and just hire a housekeeping staff that actually does their jobs, or start renovating the rooms! Besides, by offering an amenity and not cleaning the stain it just shows that they would prefer to buy a customer's good graces than actually work for it. (I did not partake in the amenities, choosing instead to place it outside my door). Another incident occurred on this same trip. My co-worker was checking email this morning in his room with the do-not-disturb sign clearly hanging outside on the doorknob. He heard someone put a key in the slot, the door unlock and he saw the door open. Fortunately he had the latch on the door so it stopped, then slowly closed. He immediately opened the door and looked outside and saw that no one there. However, the housekeeping cart was next door! No one knocked or announced the typical "housekeeping!" DO NOT STAY AT THIS HOTEL!
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