This hotel has a great view and beautiful rooms. Unfortunately the hotels service is lacking. I was in Memphis on business and had asked for some down pillows, 30 mins later they delivered pillows and only 1 was down the others had little round lumpy balls, just like the ones I complained about. I had called back down and the man argued with me about the pillows! I was so worked up I could sleep, seriously just deliver to me what you said you were going to! The Westins have the worst service... It is sad, because the hotels have a great atmosphere.
hotel reviews