I stayed at this resort as a treat for my wife on her birthday which was dissapointitng. The reservation process started off excellent, easy to use website to make a reservation and then after booking an e-mail was sent of the serive they provide which we can request before checking in which was impressive. When we went to check into the resort there were three desks, as a first time there we did not know where to go and there was no one there to greet us, after 2 - 3 minutes someone came and asked would you like help and directed us to the check in counter. The check in clerk was OK who sent us to a bell person who had asked us have you been here before and after having said NO he gave us a map and directions to the room and attractions around the hotel but he was too fast and did'nt seem to care. We went into the room and found that the sink and bath tub was not cleaned properly, there was bits there. We did not tell the front desk due to it being late and we just wanted to get into the pool as we were only staying one night. The room was regular all was nice was a comfy bed. When calling for guest serivce the operator was very rude not even mentioning things like have a good day or something like that. THAT IS NOT WHAT I EXPECT IN A HOTEL OF THIS KIND. However i was impressed with the lighting of the room. The building was old but did not bother me as i would not expect them to renovate a big property like this, however painting would help it look better. Where our room was it was abit scary and less lighting at night. The possitives about the service is that they provide shuttle service around the hotel and phones are in most places, very welcomming and open doors which i would say is exeptional customer service. The fall employees working there would not co-operate with the guest which i thought was abit wired and housekeeping would not speak to guests. I atleast expected the hotel to provide if not more 1 bottle of water in the rooms refregarator as complimentorty. The fall had 3 pools which was nice and the hot pool was superb, did'nt get much time to check out the whole hotel but never mind. We were leaving in the morning early so called the guest service and told them about the recipt and said that it would be there in the morning before you leave. When i woke up saw a newspaper but no recipt, saw it on another room but did'nt know if it was ours. SO called the front desk and they confirmed by bill but never offered to bring it or E-Mail it. Another possitive note about the resort was the small pools they have near rooms i thought was nice which opens until late may be all night but not sure but dissapointed that the Fall closes 8pm. Would have loved to stay there longer on the day. Definatly will NOT be coming here again after so may errors that were made overall by the hotel. Very Disappointed.
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