The lobby and staff were exceptional, but there were a few things that convinced me that this was not a 4 or 4.5 star hotel.
1. I know it sounds petty, but the bottom sheet of our bed was not fitted. It was a flat sheet so it did not stay tucked in during our sleep. Also, the duvet was not in a cover -- instead it was sandwiched between two more flat sheets. Perhaps a cost cutting effort, but really gave the impression of a much lower end hotel. And our question was . . . is the duvet cleaned between visitors?
2. There was no fridge in the room and we had to request one. I found that surprising.
3. The a/c was hard to control -- it was either really cold (like a meat locker) or it blew warm air. There was no in between. The rest of the hotel was also extremely cold. We had to go outside to get warm.
4. Overall, the lobby and service from the employees was definitely 4+ stars, but the actual rooms were at best 3 star.
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