I had a federal jury summons down in L.A. and I thought about staying at this hotel, since it was blocks from the courthouse, so I made an online reservation. Changed my mind the next day and canceled the reservation with over 30 days until the scheduled stay.
They charged me anyway. I called the phone number in my cancellation email and was told that the confirmation number didn't sound like theirs. I asked to speak to a manager who informed my that "somehow the reservation got duplicated and only one was canceled"
right.
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