I will no longer trust AAA rate. I booked two rooms with double queen beds. The night I checked in (around 8 PM), one room did not have any towel, under the chair next to the TV there was a q-tip. It must have been there for awhile. I suspect they didn't clean the room prior to us checked in. I called the front desk to ask for towels and were told I need to come down to get it since there was no one else available to take them up. The next day, when we came back in the evening, the beds were made, the trash clean out, towels were provided. However, the q-tip was still there under the chair. I don't think the service lady vacuum the room at all. On the third day, when we came back, nothing was done. Beds were unmade, trash in the bed room and the front room were still there ( and the q-tip). When I came down to the front desk and asked why my room weren't being clean, I didn't get even an apologize from the front desk. The front desk lady only asked what room and asked me if I want them clean tomorrow. Very rude and inappropriate behavior for the service industry. I am not even sure if AAA was doing a good job at rating this hotel, but to me they do not deserve a three star for the staff they have there.
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