We had reserved a King non smoking through hotels.com and received a single smoking. When going back to the front desk lady, Alice, she told us that there were no Kings available and that they had advised hotels.com of this and that they should have told us. She offered to have the room sprayed with more air freshener and told us she would see what she could do about getting us a King. After calling and speaking with "Kim" at hotels.com (I felt like I was in one of those discover card commercials speaking with "Peggy") I found that if the room we book isn't available, we get no notice whatsoever. After 10 minutes of sitting in our cigarette smelling room, we got a call from Alice saying that a King had opened up. Needless to say that saved our weekend and I am very greatful that at least the hotel had good customer service! The room was clean, the bed was comfortable and it was only a 15 minute drive to the inner harbor. Overall a pleasant stay
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