When things are great then reviews are hunky-dory but the true measure of a property is how things are handled when the train jumps the tracks. Funny thing is, I didn't even know I even HAD a problem until they told me.
I had planned to stay three days and booked through hotwire. When I pulled-up the valets and I chatted about how they were doubtful they could accomodate my vehicle since I was pulling a small trailer. Not a problem (yet). I would go inside and cancel and stay at another hotel (Hilton Arctic Club) where I knew they would accomodate me. That's when I found I had a problem.
Although booked through hotwire, I asked that they create a small explanation regarding the inability of the establishment to accomodate my vehicle. This would aid me in seeking a refund with hotwire.
Now, I don't know if they didn't posess the skills to do this or were afraid to take the initiative. They refused. Next is the scary part.
I asked to speak with the supervisor and was tendered a business card with "Chuck's" information. Of course I called. It seems "Charlie" was unavailable. When I asked to speak with HIS supervisor I was told Charlie didn't have a supervisor. I'm guessing one of the prodigys at the front desk intercepted the call and that's fine. I will find the powers that be for the Mayflower Park. Why? Because as a business man *I* would want to know.
Charlie had a chance to fix this and was denied. He deserves, at least, the chance.
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