My daughter visited this location early last fall for a case of strep throat. The wait wasn't long, and the physician's assistant was helpful. The problem lies with the desk receptionist. Because my daughter had no insurance at the time, the receptionist asked if she would like to sign up for NextCare.Advantage to cover her for future visits. My daughter responded that she would begin health coverage in January through the Affordable Care Act Marketplace. The receptionist responded that my daughter should then sign up for NextCare's three-month rather than annual plan, indicating that the three months would cover her until the end of 2013. My daughter said \"yes,\" signed the form and paid the full three months in advance. \nImagine our surprise when she learned in January that NextCare used her debit information to begin monthly billing for 2014. She called NextCare corporate and was told that the \"fine print\" states it has the right to continue billing unless the consumer calls to cancel after the initial three months. My daughter emphasized that the receptionist had given her a choice between a 3-month and 12-month plan. When my daughter stated she would be starting regular health insurance in January, the receptionist said, \"OK, so you just want the three-month plan.\" \nWhen my daughter called corporate, they refused to credit back the additional charge for January. So patients using NextCare need to read the fine print, even if you're so sick you just want to get home and not read anything. The process clearly was misrepresented. The receptionist never said that you need to call to cancel after three months. We're not sure if the receptionist herself was unaware that this is the case or if trainees are instructed by corporate not to disclose verbally what's in the fine print. Although the January charge only cost my daughter an extra $30 or so, it's the principle. Just think how much extra revenue corporate Nextcare would take in if this happens to thousands of people across the country.
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