I recommend this hotel - it's in an excellent location (convenient to subway, good restaurants, Central Park, etc.) and has tidy, updated rooms. BUT... the management needs improvement! Our group (wedding party) had 8 rooms here, and each of us had several management-caused glitches. Three examples:
1. We specified a room "far away from the elevator" when we booked, re-confirmed "far from the elevator" by phone a few days before our stay, and called the morning of our first night to again re-confirm "far away from the elevator". When we checked in, we were given a room immediately adjacent to the elevator! Literally, 3 steps from the doors of the elevator. We were told there were no other rooms available that night. As it turned out, the elevator was acceptably quiet and we kept our room, but how could they get this so wrong?
2. At check-in we were told that the Equinox health club next door was available to hotel guests for half price, $20/day. When we went to the club the next morning, we were told the hotel hadn't paid to extend this privilage for the current month, so we'd have to pay $40. The hotel subsequently told us they had "worked things out" with the club, so that guests could use of the club for $35/day. That's a far cry from half price.
3. On one evening, a staff person knocked on my door to deliver a pole lamp. I had not requested a pole lamp. I found this suspicious. The desk subsequently called, trying to convince me there was someone else in my room who had called for a lamp. Huh?
Finally, I should note that the Group Reservations is oddly divorced from the regular hotel reservations. This caused numerous issues for our group, such as prices that were quoted by Group Reservations but not recognized by the front desk, and the inability to sort things out unitl Group Reservations re-opened during regular business hours, which is not necessarily convenient for a group coming from all parts of the world.
Again, despite these glitches, I would probably stay here given the location and the decent rooms. It's just very disappointing that the quality of management isn't up to par with the quality of the place itself.
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