I stayed with my daughter and son for 4 nights in September. The location is excellent, the service and attention is very good, but the cleanliness and maintenance of the rooms, mainly the bathrooms, is terrible!
At arrival we were given a room in the 27th floor. We left the luggage in the room and went out for a walk around Times Square. When we got back, we noticed that the bathroom was not only dirty, stained floors, hair in bathtub, metal container with brown splashes, but also the toilet was clogged by the previous guest.
I rushed to the front desk and was changed to another room in floor 37th. New room was only a little bit cleaner, but also has details of dirtiness everywhere, mainly in the bathroom, with splashes on the floor and furniture, the glasses in the bathroom with tooth paste of previous guests at the bottom, garbage on the floor and again a dirty metal container.
The room had a non working coffee maker that flooded the tray every time I tried to use it. The room also has details that as a guest don't understand how nobody from management take care of: peeled walls, stains all over the carpet, holes in the walls, rusty hinges, non working faucets, clogged sinks with non working plugs, old and stained bathtub, moldy ceilings, ...each of this things make a hole impression of an old, dirty room.
All this at U$S400 a night!!
On the other hand, we used room service at night and it was quick, good and with reasonable prices. Attention of room service personal was excellent.
I was told before going that the hotel has been remodeled on 2008, but it looks like it was only a superficial remodelation, without changing doors, door handles, faucets, etc. and with emphasis only in the lobby area. The rest looks old and tired, but worse of all, DIRTY!!!
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