I had a round ticket booked from Tokyo to Seoul. My mistake was researching in time that I needed a special ETA for Korea. That's 100% my responsibility. I tried to rebook my departure flight but they only do so via the call centre. The first agent advised to book on their platform but not to proceed with payment as only the price difference to the old ticket would matter and call them again instead. hey do not send out a payment link. You're forced to give your credit card number over the phone - which is not very safe. Anyway my payment did not go through. So I had no other option than pay at the check in counter the next day. The price went up. The check in counter did communicate with customer service. Hence the price tripled in less than an hour. The person at the counter instead spent 30 minutes printing out all kind of airline policy to prove why passengers must pay XYZ fees. He could have spent this time trying to solve this issue by for example engaging with customer service and holding a price. Eventually I did not board. I cannot even recover my return flight as they are charging an additional $200 USD change fee.
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