We signed up for a room with two Queen beds. We got a room with one Queen bed and a sofa pull-out. We called down and were told there were no King beds or two queens available now but a room was being cleaned and we could get that; that we should leave our bags in the room and the luggage would be moved when we got back.
We had to attend a function so when we got back 5 hours later; a little before 11pm, we checked with the front desk. Our things had not been moved and there was no obvious room available. The guy at the front desk hemmed and hawed and finally offered us two rooms. "Oh, you are married? " He said. "I guess then I can offer you a king size bed in the Junior Suite." So we dragged our own bags from our old room to the new room.
Meanwhile, at the from desk I noticed that a woman with a small child who showed me her printed Expedia confirmation, was being held up by another front desk woman who had said she had no listed reservation despite the confirmation. She had actually called Expedia, been put on hold, left it on speakerphone at the front desk and walked into the backroom leaving the front desk unmanned for the whole time we were there. It was almost 11 at night and this poor woman and a child were being held up because of this. Poor form.
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