Our flight from Sydney to Santiago with LATAM was cancelled due to the Auckland floods. No contingency flight was arranged. There was no communication from LATAM regarding what to do next. Call center staff had no idea what was going on with the floods and what LATAM's response would be (whether or not there would be a contingency and how to proceed). LATAM call staff became argumentative when we asked to speak to someone who knew what was happening in response to the flood cancellations and hung up on us several times. LATAM also refused to provide a full refund, claiming that another airline prevented them from doing so, even though the entire booking was through LATAM. They have essentially stolen from me. Definitely my worst travel customer service experience ever. I will be avoiding this airline in future.
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