I ordered an upgrate to my BT connection before Christmas. The engineer visited and spent 6 hours up the telegraph pole and drilling and installing new cabling and sockets (knocking the plaster of the wall and ceiling), only to find that the connection wasn't working. He apologised and ordered a new router, sure this was the issue. The new router came quickly but didn't solve the problem.
I have since been in contact with BT SIX times. Their total lack of communication and record keeping has led to the wrong engineer attending 3 times, thinking they were reconnecting the old copper connection and promptly leaving, while we've been stuck with a pathetic substitute 4G mini hub. Can barely do any work during the evenings, subscriptions to streamjng srrvices are waisted money, and we've missed 3 afternoons of work waiting in during the meantime.
At the height of my annoyance, I spent nearly an hour on to the phone, explaining that the 9th of February was not acceptable as a new date for an engineer to visit and was promised the 27th January. Now checking with them that my wife won't be missing a 4th afternoon of work for nothing, as my order details online still say 9th Feb.
They have just been absolutely useless throughout and managed the whole issue pathetically. I genuinly am not convinced they will eved sort this out. Raised two complaints to boot and all I've had is a missed call whilst at work one day.
*Update: Nobody showed up on the 27th as promised. Another afternoon lost. As below, I contacted BT through facebook. They told me to ring them again. Great help there...
company reviews