The worst customer service ever! I have booked my ticket yesterday and due to the poor mobile booking application date picker the date selected was 2 days earlier then my actual return date. I called the customer service immediately and they told me that I have to pay modification fee of 200 USD when the entire ticket cost was the same and the ticket on that day was even cheaper! Following the advise of the operator I send an email informing me exactly the same without regard to my request whatsoever. I don’t normally fly with flyDubai but for sure after this experience I will not repeat that. They spoiled my entire vacation before it even started. And not because of this ridiculous policies, but because Of the disregard they treat customers with. If I had a choice I would have never chosen this airline but as at the moment this is the only direct flight to Sofia I have no other choice.
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