The airline seems to contract out services at BVI. our flight was delayed/cancelled we were eventually put on a later flight with a 4 plus hour delay. The staff didn't know what to do nor did we get a meal voucher just some water. Further they knew of the issues and could have offered the 4 passengers alternatives from Dominica. Instead we were flown to BVI and dumped. Were as there were other airlines flying direct to San Juan. that would have reduced the delay this airline seems to have a bad reputation for cancellations delays etc.
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