I am sorry that the reviewer from WI had such a rotten time. I can't believe that we both stayed in the same place, nearly the same time and had such completely different experiences.
We pulled up to the front door, gave our name to the doorman and within a few minutes we were presented our room keys on the street while we unloaded. Location is perfect for sightseeing. Our corner room on the 12th floor had terrific views.
The staff was extremely accomodating. I requested a small momento for my daughter's birthday the day we checked in. They sent a nicely presented, complimentary, molten chocolate cake and ice cream to our room for her. It rained horribly while we were there and our family of four each got complimentary umbrellas for sightseeing. Our car was made available exactly when we asked for it. The concierge, room service staff, front desk and the doormen were always friendly and polite.
The room, hallways and lobby were in good to excellent condition. Our air conditioning, water pressure and hot water supply were top notch. Rooms were cleaned in a timely fashion. We had nightly turn down, ice buckets were filled for us each night and we had a choice of beverages delivered to our room each morning. Pool area was small but attractive, the fitness center was token at best.
We really enjoyed our stay. Be sure to sign up for the Select Guest program before you make your reservations. It has some nice perks.
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