I have relocated to LA and have been booked at the Four Points By Sheraton LAX for five nights due too no control of where I land due to a third party booking through Priceline, My stay there was unsatisfying and frustrating. The room numbers ranging in 400 -700 had a disgusting smell, the smell of moldy wet clothes or basement, sort of a mildew sent, although my initial disgust for the bad smell took me by surprise, the appearance was nice and fresh soft greens and and yellows with a fresh white bath room area. Though I notified the manager of that shift and was graciously moved to another room, needless to say there was no resolution, that room also smelled. Later that night me and my significant other had a beer at Brewsters bar in the lobby which was a pleasant experience with great staff/bartender (Adrian) also an amazing beer selection, and great burgers, after an amazing night upon returning to our room as I got into bed and laid down on the pillow it had an awful cologne smell, we looked for a resolution but it was not met we were offered breakfast and parking with no charge which I guess was the best they could do, I just wanted a nice comfortable pleasant room. With name your Price through Priceline once again I'm at FOURPOINTS By Sheraton LAX! I thought ok maybe this time me and my family could catch a break and change towers, so during check in I spoke with the assistant manager about my previous displeasure and he was quick to switch towers to the east wing in which he stated was a newly renovated tower so I was Like 'YES'! little behold I open the door to room 481 in the east tower to be overwhelmed with a even more disgusting odor and a funky look it was a triple down grade to the previous stays I mean it was a funky the paint was horrible the white bathroom floor was filthy I wiped up some of the dirt to see if it was stained and it wasn't it was just dirty. The light switch in the bathroom had dried crusted food stuck on it, night table had pink finger nail polish on it and the heating/cooling vent was yellow from just being old. The staff was great they tried to accommodate us in there own way, never wanting to give the appropriate accommodation, a free meal and parking in comparison to horrible quality, is not justifiable. In short The Rooms are humid and moist and the smells are unpleasant, customer service should have more principle and value. With better management! With getting great deals the options based on star ratings should fit
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