Absolute ridiculous service on a flight delay of more than 4 hours. Firstly the airline issues some vanilla notice as if this is standard practice, and later on even tried to argue that I’m not entitled to go on standby for an earlier flight as the original flight was only delayed not cancelled. Secondly, there is still no explanation or even apology for the terrible service provided. Clearly Safair’s dominant position on the domestic flight market is going to their heads and timekeeping or customer service is no longer of much concern.
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