Customer service was ok - had a replacement sent out after the first one was sitting at Evri’s distribution centre since the 23rd of November. Another got sent out on the 2nd of December as last parcel was considered “lost in transit”. On the 8th now and still no closer to getting my order. It’s been with Evri since the 3rd of December. Very questionable what’s going on and, judging by how many 1 star reviews have recently been put up, it appears a big company like GHD are holding their heads underwater. Waiting on another email reply but, looking at the comments, I won’t be receiving one again anytime soon. I’ll be cancelling any payment due to come out - thankfully I did a pay in 3 with PayPal.
Avoid if you can and maybe go elsewhere for their straighteners.
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