I just called the hotel to ask a couple of questions: I could not find anything on their website if wi-fi was complimentary and I needed to know if wi-fi was only in the lobby/common area or in the rooms also. I have been burned before with this distinction.
I called and asked the front desk if there was a charge for internet access. I was told no. (one word answer) So I asked if wi-fi was available in the rooms or if it was just in the common areas. Her response: "I just told you it was free, what more do you want"!
OK then...if I am getting attitude before I even get there, this is not a place I want to stay. Yes she may have been having a bad day. But I have 20 people that I need to put someplace for 5 nights, and I need to know they will be treated well.
Sorry Hampton you lost our business from the initial phone call.
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