I visited New York in July 2012 for 4 nights. I got a good rate through travelzoo.com. From the moment I checked in, the staff really looked after me. I could not get my upgrade as expected so I received breakfast vouchers for raffles restaurant. That was fine with me. The food was nice, choice not huge but was enough.
I had a delux room and it was quite spacious and ample storage. it was very comfortable and the water pressure was good in the shower. I could not fault the room.
There is an internet charge ($15 per day) so I would recommend you join the 'Radisson Club Carlson' before you visit. Membership is free and ensures free wifi internet.
The location of the hotel is excellent. It is about a 10-15 walk to times square and there is an underground station on 51st street Lexington where you can travel the city.
From time to time I had queries on different things. The staff could not have been more helpful. I also received late check out of my room. I would recommend this hotel.
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