Sent my laptop in for a sticky key replacement and a minor cleanup.
I receive a text stating that they cannot complete the repair and the laptop will be returned to me. When I check the tracking page it says to contact them, so I do...
So it turns out they have decided to remove my battery and throw it away without any communication with me whatsoever. The battery did not need replaced. They have then found out that they cannot get a replacement battery, and are trying to return my laptop to me without one.
So... essentially they have stolen the battery out of my laptop.
Not to mention the fact that Richard (ID 10045) was literally the single worst person I have ever spoken to in a customer service role. Extremely rude, extremely dismissive, talks over me repeatedly.
Absolutely mind blowing. The laptop cost me around £1,000 and it has been ruined. They then had the audacity to blame the Curry’s store for the wording on their terms and conditions which does NOT allow Knowhow to bin parts of my property.
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