I am a 25 year old educated understanding person. I use Expedia to book hotels all the time and have never been disappointed. Unfortunately this experience has changed my view. I booked the room for my husband and baby to stay there during a weekend tourist trip. This hotel needs a disclaimer. Those who aren't down for weed ( i heard a lady pronounce loudly how she forgot her weed in the room) and drinking all night don't stay here or expect even the smallest amount of respect for paying guests. This hotel is more worried about its image as a "club" or "lounge" then about the people paying 400 dollars plus a night for. Those people are treated second class. I heard THUMPING bass from 10-5am. I could hear the lyrics completely. Around 2 am I called the front desk and pleaded for them to get some control and ask the music to just be lowered not turned off just lowered. It got louder. I was offered to pack my baby and all my things up at 230 am to move rooms. The nit wit at the desk has clearly never had a child. I entered the room and the bathroom was filthy, with opened and used soap and shampoo and conditioners all over the shower. So that was never cleaned... Classy. Next I was trying to enter the hotel lobby/bar/lounge to go to my "bedroom" I use that term loosely cause you won't sleep on the 2nd 3rd or 4th floors, and was stopped by an idiot who asked me if I was on the "list" or if I had a reservation. I said I'm staying here he tried to give me a hassle. So again their own "guests" get hassled because entrance to their precious bar is more important then Hospitality. Last but certainly not least when I went down to complain the manager Carla who was the only half sensible person around and I had to wait in line because another disgruntled guest was doing the same. I know theyd like you to think most people are happy but that spoke volumnes. Poor Carla offered a free night in that hell hole, really I'm telling you how your hotel is a piece of crap and you offered me another stay no thanks. I'll take my complaints else where cause that poor girl was just reading off a script and offering no real apology. Next time I do this I'll make sure to do better research. These posts are all valid. Most of the reviews about the rooms are spot on, ie: mini bar, lights, prison bathroom, smell, attitude of staff and much more. I'm sure the raving reviews about the bar are true. Because that is what they are worried about. Not their PAYING guests. A night in this hell hole will only set you back 500 dollars. My suggestion, go uptown to a good resort, like the Marriott, Hilton or Hyatt and get real service. The times square Marriott is awesome!
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