We stayed at the hotel while on a roadtrip with friends to DC. They have mandatory valet parking for $38/night. We stayed 2 nights. We never took the car out of parking since everything was just a walk away, but somehow my car has scrapes all down the sides. We also stopped at a winery on the way to DC and picked up some wine. It was in my trunk when we turned the keys over to the valet. When we got home, it was no longer in my trunk. My phone charger and some Nintendo DS games were also missing. The hotel told me "oh well" when I could actually get someone on the phone. Usually they hung up on me or quickly shuffled me off to a voicemail box that was convieniently full.
The room was nice enough, we got a double queen suite with a kitchen, but whomever the cleaning staff was......they took our used cups and moved them from the "kitchen" sink to the dining table, still dirty. Now, I can wash my own dishes, but for what I paid per night, why would you put dirty dishes on the table if they were in the sink? They also took the trash out of the cans and piled it up in the dining area and left it.
When we called for a crib (travelling with a 2 month old) it took them 3 phone calls and over an hour to bring it up. We even asked if one of us could just come get it and we were told "no, someone will be right up". I believe we arrived at 1:30am (asked for a crib when we made reservations) and the crib showed up about 3am.
Horrible customer service. I will never stay at this hotel or ANY affiliated with Hersha Hospitality. I was promised a comp'd night from the manager and a month later, I still haven't received it.
hotel reviews