Yuck. I had nothing but bad experiences at this hotel.
Staffing: there were a few nice people on the staff, but the front desk people were rude sometimes and there was always a very long line in waiting to get to them. The cleaning people did not actually clean and my request for a change in linens was ignored at one point. If you do not enjoy seeing other people's pubic hairs in the bathroom, do not come here.
Neighborhood: if you are not used to the inner city, do not come here. Do not go out alone after dark, especially in the few blocks surrounding the Sheraton. There are a fair amount of police sirens, which the Sheraton cannot help, but if this bothers you, you might want to choose a hotel in the suburbs or one closer to the harbor.
The room: the bed was nice, as was the view from my vantage point. However, this did not make up for a complete lack of electrical sockets around the bed, which made hooking up my laptop and other gadgets from my bed difficult. The internet is extremely slow and overpriced.
Other random things: only three elevators for the north tower, one of which you can count on to be frozen or broken at any given time. Air conditioning goes down to only to 65 degrees, which can make life difficult if it's 105 outside. If you order room service, they call you about a half an hour later (before you're even finished with your meal) and request you put the tray outside. I found this annoying.
My bill also got charged for valet parking that I did not use (I only had a car parked for one night but got charged for five.) I called to leave a message with the Accounting department but instead ending up being on hold for an endless loop for twenty minutes. I had to call back yet again just so I could leave a message.
Overall: I would not recommend this hotel. Try one of the full service Marriotts or a place in some of the more affluent suburbs, like Towson.
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