We had a flight ticket issued by Turkish Airlines with one connection in Istanbul. Because of the delay of the 1st flight, we missed the 2nd one (whereas we reached the boarding gate 10mn before departure time!). However, the delay was known before the take off and increased during the flight. And none of the crew members was able to give us information. The 2nd did not to wait for us whereas we could have caught the flight if the gate was still open 10 minutes before the departure time. Anyway, after this missed connection, we were sent to 3 different desks during more than 2 hours to get through our missed flight: transfer desk, ticket sales and hotel desk. We got poor information and no one from Turkish Airlines apologized. In the end, we finally got a flight for the next day (24 hours later) and a hotel in Istanbul. We sent a complain and refund request to Turkish Airlines to get compensation and Turkish Airlines rejected all requests.
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