Don't get me wrong, this hotel is very good. I have been traveling to Chicago almost every year since 1998, and most of the time I stayed in the Hyatt. But since august 2012 it will be my last time. The location is great, the room is clean. But there are some downers. Specially that some of the staff is very rude. When I was asking for a bag to put my laundry (I did not found any on my room) on the bell desk, the guy was surprised that I didn't have a bag. He gave one with some grins and grunts, and when I asked for a pen to fill my laundry list, he told me "God! you didn't have anything, did you?" Yes, I was paying for the laundry. Two days after that he same guy gruntled again because I check out "two many bag pieces", "anything else you have hiding someplace?" he said in a mocking way. For almost 300 dls a day, I will not expect this kind of behavior,
Also, another thing they need to fix is the elevator, there is so many people and they are slooooooooow. With the elevators stopping in almost every one of the 30 floors you could spend half an hour just reaching your room.
Is a good hotel, but it needs attention.
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