I wish I could write a glowing review about the fabulous time that I had at Chicago's Hotel 71. For $275, I bet it would have been something to remember. However the sad truth is that I have no idea what kind of hotel it is because I have never stepped foot in the building. I can say however their their customer service is for crap. They stuck me with an unreasonable charge of $275 for a "no-show" penalty for an online reservation that I don't remember making. They never sent any kind of email previous to the date to remind me about my upcoming stay. I don't recall the reservation existing and therefore I couldn't possibly remember to call and cancel. The hotel was completely unsympathetic about charging me $275... for nothing. My advise to travelers...find a hotel with better customer service.
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