first, let me say the staff was incredible. anything you asked of them was taken care of immediately. the hotel is clean and friendly. the staff can only do so much,and any problems we had were beyond their control. that being said, i dont want to sound harsh on the hotel, because it was a great stay for my family of 4.but i was expecting to buy my tickets to seaworld there at the hotel at discount prices, since they have flyers all over the hotel saying that they have discount tickets for sale there, plus seaworld theme posters on their elevators,so i go to ask the lady at the front desk about discount tickets, she tells me they dont sell tickets there. i was taken aback at the fact that all over the hotel they say they have discount tickets, and then you get to the front desk and they dont. false advertisement if you ask me. other than that the hotel was great.if you dont have kids, dont bother going there either, this is pretty much a family hotel, you will not be able to get into the hot tub without getting splashed around by 5 year olds that have no supervision. hope this helps someone.
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