I recently upgraded my home package to fibre and digital phone. The advice given to me when I first enquired was helpful and and explicit and the person I spoke to very pleasant. Subsequently the follow up to my order with emails given me progress was excellent.. The appt date for installation was kept and the engineer phoned within 10 minutes of his arrival...He was so helpful, explained in great detail what he needed to do, was so polite and helpful...A great service thankyou BT....
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