We stayed here as part of our trip on Route 66 and to say it was the worst experience ever is an understatement. We had items stolen from the room and when reported to staff we were belittled and told to basically get on with it. I insisted the Police be called but they would not oblige in this request. Being visitors to the US we did not fully understand the procedures and accepted that the hotel would be a detailed investigation into the matter and send us a report.
The Duty Manager gave me an email address to contact but this kept on bouncing back, when i did finally contact the hotel General Manager (once i got the correct spelling of her surname Stryker) i did not get much joy.
If you dont have to stay at this hotel then dont, find yourself a hotel that has not been stripped of its Marriott status and lets face its no longer a Marriott for a reason.
Avoid at all costs
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