Having had a connection from Madrid we arrived early into terminal two and the Singapore desks were not open but the desks in front were open and we were advised to use these as they could do exactly the same as the Singapore desks and we therefore saved about three hours waiting around for the gates to open, a good tip for anyone.
The lounge at Heathrow was a huge disappointment staff were more concerned about gossiping with each other than doing their jobs. Dirty plates were left on our table for an hour, the bar was often left unattended and when I went to use the showers I was shown initially into two showers that had dirty towels strewn on the floor.
Checkin was quick and the welcome on board was friendly. The seat when in the seating position was the best I have flown on in business class but when converted into a bed was just too hard to get much sleep, hence the four not the five point rating. A mattress topper would have made the whole journey more enjoyable. I am 1m85cm tall and had no problem with the cubby hole space for your feet in sleep mode and this had been a concern prior to the flight. The meal service was excellent my steak from the book the cook menu was cooked to perfection for me and my partners duck was equally good. Drinks were topped up when needed and water was offered throughout the flight. Arrival in Changi was efficiency at its best. If the bed issue can be sorted out Singapore airways will become my go to airline.
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