Singapore Airlines have always demonstrated excellent customer service and passenger care; this flight is no different. We felt like we were the only passengers in that flight. We managed to snag seats 3C & 3D (suites) as it was a special occasion; celebrating Audrey's birthday 30,000ft in the air.
Here is a review of my experience.
Check-in:
We were welcomed with warm smiles by a senior ground staff member. The check-in process took longer than usual. The check-in staff appeared to be struggling but I am unsure if she is new or that the computer was having some problems. Other than that, the check in was generally okay.
Lounge:
In Auckland, there is no Silver Kris Lounge so Singapore Airlines uses the Air New Zealand Lounge. As the airport is undergoing some renovation works, a detour is needed to get to the lounge.
There was a decent variety of food and beverages generally. Where food is concerned, I would rate it at 4/5 because they are generally good but not good enough to remember anything by.
It was relatively crowded with almost all seats taken up. Naturally with more people, the noise levels went up considerably.
There are different types of seats available; sofas, desk chairs, lounge chairs. They also have an outdoor area for those who needed fresh air.
Aircraft:
We were on an Airbus A380-800 in the 2007 configuration. 12 Suites, 60 Business Class, 38 Premium Economy Class and 333 Economy Class Seats.
Boarding:
Shortly after we arrived at the gates, it was time to board. We we're the first to board the aircraft so naturally the whole process feels smooth and quick.
Flight:
We had a generally smooth flight as we did not encounter any major turbulence. Thanks to the comfortable double bed, I managed to get 4 hours of sleep while Audrey slept during most of the 10-hour flight.
Seat:
The suite has a pitch (distance from your seat to the one in front of you) of 2.05 metres. It has a width of 89 centimetres. The armchair can be folded down to release a bed that is stowed in the "wall" behind it.
Meals:
We had two meal service on this flight; one after take-off and one prior to arrival into Singapore. We had the book-the-cook (BTC) service where we ordered our meals pre-flight. I won't list the details of the food as that would be an entire report on its own. You can ask me about it if you want to know more. In summary, the experience was amazing and each dish was delicious.
Service:
The crew did a fantastic job from start to finish. Upon boarding, the crew each came to welcome us and identified them selves. They gave guides us around the suite and gave us instructions on how to operate the gadgets and gismos. Throughout the flight, they keep checking on us to ensure that we are having a comfortable flight. A special thanks to the crew for preparing Audrey's surprise birthday cake.
Overall: Singapore Airlines is the best airlines that I've flown with yet again.
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