Very poor customer services from Virgin Media. A customer for longer than 18 months with Virgin on a package deal. Contract handled very poorly by Virgin Media Team.
My contract was due to end on 17th November 2022. I called on 18th October 2022 to disconnect my services and was advised that I'm liable for an early disconnection fee as there is more than 30 days of my contract prior to expiration.
I called in on 3rd November and was told to disconnect my services I need to give 30 days' notice or I'm liable to pay a fee. I managed to get my contract expired on 17th November as per my contract ending date.
On 3rd November during the call, I advised the customer agent at Virgin Media that I require my telephone number to be ported however Virgin Media disconnected my home telephone line on 3rd November 2022 meaning my new internet provider is unable to port my telephone number to their network.
During my several calls to Virgin Media, I have been passed round from team to team, repeating security questions, repeating my issues , being told a manager would call back. I have also raised a formal complaint that is still pending.
Furthermore, they have billed me a higher charge from 2nd November 2022 to 2nd December 2022, why am I being billed for the full month if my services are contracted till 17th November 2022? & Why are they billing me especially when the services were disconnected on 3rd November 2022 by the customer agent. Poor, will never use your services again. RIP OFF
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