My wife and I recently spent New Year's weekend at the Holiday Inn Select in Memphis. First, let me just say that the hotel is not on Beale Street but is actually a few blocks from Beale Street. Not a big deal if you're young and healthy and enjoy a good walk (which we do) but it's worth knowing if you're not up to a five to ten minute walk every time you want to go to Beale. That said, it is very conveniently located to the baseball park. You can comfortably walk to the FedEx Forum and the river front as well.
The hotel itself is very nice. We had a corner room with a view of Union Street. A really nice room. We did have a hiccup at check-in. We got there at 3pm asking for an early check in. We were told the room was not ready yet and check in wasn't until 4pm. Fair enough. We said we'd go grab a drink down the road and be back to check in at 4pm. When we got back at 4:40pm there was a different person at the counter and she informed us that our room wasn't ready and it would be about a half hour while they got it ready.
Needless to say I was a bit upset and asked to speak with the manager. To make a long story short, Mr. Tabor, the General Manager, made things right with my wife and I and we left the hotel very pleased. Mistakes happen to all of us. The difference, in my opinion, between an average hotel and a great hotel is when the mistakes happen do they do the right thing and take care of the customer. Without question this hotel is customer service oriented and I would not hesitate to stay there again.
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