I really like the hotel...great spot, very clean & classy. Pool & fitness center is the best around. However, the staff wasn't customer friendly. For example, they have bottled water in the room for cost. The font size on the bottle showing the cost was tiny. I picked up the bottle to look...$4. Little did I know it was "sensored", so I was immediately charged $5.32 for picking it up (odd how $4 becomes $5.32, but I didn't open or drink the water regardless). Anyway, I went to the front desk to tell them what happened, and I took a picture of the unopened bottle with my phone for backup, asking them to remove the charge. She told me that she needed to send a maid up to check if I was telling the truth before removing it from my bill. In other words, "I don't trust you, Mr. Customer". Really nice...no idea if it's been removed from my bill yet. I guess I have to call to find out. They weren't very friendly at check in, the staff at Shula's for breakfast seemed annoyed with everyone, etc.
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