On October 18th we booked 2 roundtrip Manila Puerto Galera paid with Master Card. On October 22nd, Air Juan sent us an e.mail to inform us that our flights were canceled. They offered to refund us and confirmed that the refund should be between 25 and 30 days after this confirmation. This delay is already inadmissible because we learned that the day of booking, they had the perfect knowledge that the flight would not be possible. So they cashed the money illegally and, to date, they still have not refunded us. You might think a temporary problem. It is not so. A friend who wanted to visit us ended up in the same situation. While Air Juan no longer insures seaplane flights since October 20, according to the Manila station manager, last week they booked 2 passengers and 2 days later canceled their flights after collecting the ticket prices.
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