This hotel has a great location. However, it’s a little tired at least based on the room I had. A couple of pictures are attached…cigarette burns on the side table (in the non-smoking room); it felt more like a motel room than a hotel room.
The front desk experience was disappointing. I arrived around 8:30pm. My reservation had requested non-smoking, king bed, high floor. I ended up with 2 queen beds on the second floor with a door that opened to the exterior pool deck, next to the parking garage and alleyway all of which generated unwelcome noise and all of which reinforced the motel-like ambiance. I realize that requests are just that but the front desk staff gave me the impression they could not care less, which was disappointing. They claimed to be 100% full and had nothing else to offer. The front desk clerk did thank me for being a Silver HHonors member right before telling me that none of my requests could be accommodated.
On the positive side, the internet was very fast and the nice HD TV in the room was larger than normal with a better than average channel selection.
Our firm has the same corporate rate at the Royal Sonesta (f/k/a the Intercontinental) next door. The Hilton does not compare favorably in terms of room quality or front desk service.
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