When I visit Las Vegas, Harrah's is usually the main hotel I choose to stay and play at! I was rather disappointed with my stay this time around. First of all there is a resort fee, which I understand is at every hotel/casino and they are not the people that wanted it, but for what they give you for that fee is just ridiculous. I was there for 4 nights and 5 days and had to pay $70 resort fee which gave me high speed internet with a cable to a laptop and 2 passes to the gym and discount for spa treatment and use of the pool. HIGH SPEED INTERNET??? NO WIFI???? What? This is absolutely ridiculous. Who uses a laptop these days? The little cheap hotel/motels had free wifi and free cable with HBO. Harrah's a major hotel has NO WIFI??? I wouldn't mind paying the resort fee if I was getting free wifi. I was very disappointed about this. On top of all that, cell service was horrible. Everyone was complaining about it that was around me. I just don't understand why it is 2014 and Harrah's does not have wifi. \nSecond, we had our room cleaned and found an extremely dirty glass in our room. It was disgusting. I actually took a photo so I could send a letter. I then questioned how clean the rest of the room was. I would have complained immediately, except there was a long line and every department I tried to call on the phone had a busy signal. Another problem. I had to constantly go to the front desk in order to get something. \nCafe Deli - I dined here twice, once after midnight and another time at 7 pm. Both times, service was horrible. The experience at 7 pm was the worse. We were seated at exactly 7 pm. We did not get service until 7:28 pm. At this time I told the server we were in a hurry because we had a show to go to. We placed our order for everything. Our drinks were delivered at 8:03 pm and our food was delivered at 8:30 pm. I had to flag down the manager, who was not helpful except to get our check and correct the pricing which the server made a mistake on. My show was at 9:30 p.m. We couldn't even eat the food, we took a quick bite of the overpriced meals and had to split because it was already 8:50 p.m. I get to Valet and there is about 20 people in front of me. I explained the situation to the Valet person at the booth and asked if he could please push my car forward because we are late due to the horrible service at the Cafe. He said sure, but never pushed me forward. My show was at Mandalay Bay (Cirque Du Soleil Michael Jackson One). I didn't get my car until 9:18 p.m. Traffic on Boulevard which Valet said would be the quickest and not as bad with traffic as I would think. Well, my show started and I wasn't even there yet. I didn't get to my seat until 9:45 p.m. All because of the horrible service at Cafe Deli and the Valet not pushing my car ahead. When I returned after the show, the Valet guy that took my car said, next time tell them that I have a show to get to and they can push my car ahead, when I told him that I did do that, he apologized and said, he doesn't understand why they didn't push my car ahead. I told him, I'll stay elsewhere next time because I was very upset with the service I was receiving at Harrah's. \nThe buffet, which used to be so freaking good, was horrible. More expensive and not of good quality. There wasn't a large variety like they used to have and the quality was horrible. The diner down the street was better and cheaper!\nTo state another good point of the hotel, when you check in they give you decent coupons which we did use. They also give you a FREE ticket to see Mac King (comedian, magician) but you have to buy a drink that is $9.95 + Tax which comes to just under $15. The show is totally worth it. Amazing! Funny and just magical. You leave there thinking, \"how did he do that?\" Really great show and it's about 1:45 hours long which is definitely worth the $15. Drinks are great too, our bartender asked if we wanted him to go heavy on the liquor and we agreed. It was top shelf and heavy with the liquor. Delicious! I highly recommend seeing the show!\nI will definitely consider staying elsewhere next time. I'm a Total Rewards member, but I am also a member at all the other casinos and get better perks and more free rooms than the Total Rewards. I have never received service like I did this visit. And to think, I even paid for a night stay!\nOther casinos have free wifi, give special service to people when requested, give free refrigerator (Harrah's charges $15/night), restaurant service is quick and efficient, especially after being notified that they are in a hurry and the rooms are cleaned thoroughly. \nI used to recommend this hotel all the time, but at the moment, I can not do that. I am forced to warn people about it! The only good thing about it is the outside courtyard club/bar and you don't have to stay there to go to that!
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