Let me start by saying that we rely on hotel reviews in selecting where to stay when travelling and we have been very grateful to all who have contributed. The Hollywood hotel had reasonable reviews and we stayed there recently for 6 nights on our round the world trip. We were given a ground floor room at the end of a corridor which was very noisey, the hard marble floor and main street outlook did not lend them selves to a peaceful sleep. We had recently stayed in a hotel in Union Square in San Francisco so the mix of homelss and night people was not a surprise.
Around the middle of our stay we returned to our room at approx 10pm to find that the ground floor sliding doors had been left open. We had not opened them at all during our stay. We telephoned reception immediately to report the situation. The guy on reception could not have cared less.His response "What would you like me to do about it?" I calmly explained the situation. He repeated what he had said before and did not ask anything about the room or if anything was missing. He would however email the hotel management to let them know. I was gobsmacked at his attitude and lack of empathy. WE COULD HAVE LOST EVERYTHING.
The next morning we asked reception for an update, the receptionist said that she would contact the director of housekeeping but we could not change our room to an upper floor till later that afternoon. We wanted to leave. We were not very happy and requested no more room service. Reluctantly as we had an early start we deceided to remain and lock our luggage to the furniture as we had an early start to Disneyland. We returned to find out that room service had visited despite our request not to.
The Hotel management have not even got back to us, they don't listen or seem to care. We have travelled all around the world (Cairo, Luxor, Morocco, Bangkok, Singapore, Hong Kong, Ho Ghi Minh City, Brisbane, Auckland, San Francisco, Las Vegas, New York, London) staying in rooms no bigger than a double bed in Hong Kong to the Wynn in Las Vegas and in all of them big or small cheap or expensive you expect a level of service and security. I am afraid that both are very lacking at this hotel in abundance.
No Hotel management response during our stay. We would not stay here again or recommend to anyone else to do so either.
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