We planned Christmas and New Year's in New York City with our family, what could be better? Wanting to be near shopping, Rockefeller Center and Times Square on New Year's, we also had the challenge of finding a bigger space for a family of four.
After some research, Flatotel arrived at the top of our list for location and that they had a larger suite with a kitchen that could accomodate us. We booked our trip, eventhough the price seemed rather high-but hoped it'd be worth it.
Let me say that the lobby is great, although small...however the elevators seem to have trouble accomodating the number of people that use them. The room was fair in appearance and cleanliness, but there were several days that we requested maid service more than once, and never got it. On one particular occasion, we had not left the room as of about 11 am, my daughter was still alseep and I was in the bathroom getting dressed, when there was a knock at the bathroom door. I assumed it was my daughter waking up and opened it only to find the maid staring at me. I must've looked rather shocked by her appearance in our room as she insisted that I tell her when I would be out so she could clean! I was infuriated! I didn't know maids can enter a room and see people there, only to knock on the door when they're in the bathroom getting dressed!
There was another incident with another one of the staff that I will not go into detail, but they actually threw a pen when they got upset with our conversation. Not professional, to say the least.
While I will say it is centally located, and the larger room with a kitchen is not easy to find, unless we were desperate, we would not return to this hotel. Our experience in New York is that good service is easy to find...just not here, I'm sorry to say.
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