But then refuse to follow through on the little things that they promise. I normally hate to be so critical, but I spent a full seven nights here and didn't get two simple things fixed when requested. One, just wanted some toothpaste, which they promise they'll have if you've forgotten it. They do not plan to have this, though. I know I can go out and get toothpaste on my own, but it's irritating that every day they say they'll have it for you. Even after I went out and got my own I asked them, just to see about it, and they never had it. Second, one channel consistently didn't come in clearly (NBC). They sent an "engineer" up the first night who said he'd get it to work. But clearly he was just hoping I'd check out the next night and not notice that it was not clearer. It was never clearer. When we complained about this to the front desk, nothing happened. Finally, I called the chain's online number, waited 10 minutes, and finally talked to someone who told me I should wait on hold until they transferred me to the front desk of the hotel I was at. But... What? That's why I'm calling this number! Because the front desk does not care! Whatever. I hardly ever write bad reviews, but this is super annoying for such a long stay. For the simplest things, just go out and get the freaking toothpaste instead of telling me that I can go around the corner to get it. As for NBC, just figure it out! I can't be the only guest who would like to watch NBC without static.
hotel reviews