This was my third stay at the Villa Florence in the past year and I will not stay at this hotel again.
My reservation room request was not honored even though I confirmed with the hotel several days before arrival. The gentleman handling check-in on Friday night was extremely rude and didn't care that the 2 bed room I requested was unavailable. He blamed the error on the fact that they were overbooked and under going renovations. He also offered no solution. There was no manager on duty, but he assured me the manager would contact me the next day. The manager was never around all weekend.
The room looked old and had peeling wallpaper. The water did not get hot and the phone did not work. The bed was very comfortable and the room did look clean. The location is amazing! It is in Union Square and in easy walking distance to all shopping and Chinatown. It is 2 blocks away from the Powell Street BART station, which easily connects you to the rest of SF, the Bay Area, and SFO Airport.
With regard to the construction, it is not mentioned on their website and it is very disruptive. Extremely loud construction was taking place on 3 floors at such hours as 10pm on Friday evening and 9am on Sunday morning. I contacted the front desk about the loud noises and they promised to talk to the construction workers, but it didn't stop.
I would recommend avoiding this hotel until at least after construction is finished (Summer 2008)!
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