The service at the hotel was fair however the front desk staff was incompetent, slow, and "pushy" to upgrade my room. With only one front desk rep and another hanging out in the back, the front desk rep "Justin or Julian" was rather rude and extra aggressive in pushing me to get a suite from a junior suite in which I booked.. The bellmen on staff were very nice, knowledgeable, and helpful (at least for 400 per night). Not to mention that we had to go to the front desk 6 times so our room keys could be adjusted.. My boyfriend and I found the bar to be wonderful in décor, but seemed cheap and low budget by the “smutty” outfits the girls had on. Furthermore, the music was sub-par.
The best thing about this hotel was the restaurant Kio!!
Next time we stay in New York, well probably try a hotel in the Meat packing district..
CB
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