For two days Saturday 24 and Sunday 25 August we were at the airport to board our direct flight from Sydney to Hanoi. On both days the flight was cancelled. Like all passengers we were subjected to incorrect or misinformation or just lies about when this flight VN 786 was going to leave. Now we are told that we have been booked on a flight to HO Chi Minh tomorrow with no confirmation of our on flight to Hanoi. This has been a public relations debacle for Vietnam Airlines their lack of honesty or even communication with passengers as to the likely outcome of the issue has been nothing short of horrible. No ground crew to properly explain and assist passengers you cant just leave to Qantas staff to take all the heat. The final insult was the presence of 6 uniformed police offices at the loading bay to assist with possible crowd control. So disappointing given very good flights last year.
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