I traveled from Dallas to Regina. On way back from Regina had to take a connecting flight in Montreal where had to pass through customs. There was so much confusion and no one from Air Canada would guide passengers properly. They were all in a cranky mood and didn’t have patience to listen and guide property. Flight was delayed for 40 minutes as we had to wait for other flights that were delayed. People were upset and complaining that staff was not at all helpful, I had planned to buy food on board but crew just gave me beverage and didn’t ask about food. I thought will ask me later but then I saw crew sitting and eating their dinner. I asked one of crew members aren’t you selling food to which he replied we asked but you didn’t want anything. I told him that is a false statement you never asked me about food. I told him that I would like to purchase food and he said we have nothing. I got upset at his behavior so a senior member came and showed me a menu. There were only two choices so I selected one. They didn’t have much food so avoided asking passengers. When I landed in Dallas I found out that I was the only person on two flights from Montreal whose luggage has not arrived. It was 12.15 am. Lady at the airport said it will come on 10 am flight but was not on that flight. Then I was told will come on 7 pm flight. I am still waiting. Very poor service with non courteous and unfriendly both ground and cabin staff.
airlines reviews