I had to travel to NY for work for 3 days and had a colleague joining me for the last day. My flight was delayed and I didn't manage to check into the hotel until 9pm. My father has just passed away from lung cancer and I specifically asked for a non-smoking room on both my booking and the front desk. I was handed the keys to what was a very small but decent room. On entering it smelled musty and old, but to be honest I was so exhausted from the 9 hour flight and still had a presentation to prepare, so I just had a shower and climbed into bed with my laptop. Wifi worked - thank goodness. With a warm day just gone, the ventilator was freezing cold and on calling reception a maintenance man kindly came to my room and showed me where the buttons were to reduce the chill. Only one cup of coffee in the coffee percolator, and the head of the front desk is as tough as they come. There was no breakfast included in our room which again was part of the request. Early that morning, as I left for my meetings, I put the sign on the door to ask them to clean it, hoping it would take away the smell - but on returning late that evening, the smell remained. I had locked my door key in the room and had to request another from the reception. It failed to work after he programmed it and I had to travel down the 14 floors to ask him to do it all over again. The night before when I arrived, I had heard a guest complaining of the same thing. Wifi worked but they were unable to offer any additional business services. Their business centre equated to sticking 5 dollars in a machine to secure a print job. Not ideal for the delivery of an important presentation. However, a great location as I was very close to all my business clients and very close to Times Square. Great recommendation for sushi around the corner at Bluefin from the front desk. The room was at least clean and the bed comfortable despite the fact that I felt like I was breathing in half an old ashtray. Great shower. 3 stars out of 10.
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