The rooms were clean and the staff was friendly, but there are a lot of problems I had when I stayed for a guest to be aware of in advance.
First, the hotel is still under construction.
Second, certain normal elements of hotel etiquette/protocol were not maintained. For example, someone knocked on our door at 8:30 am to see when we were checking out. The ice bucket had no plastic liner, nor were there any useable vending machines or ice machines on our floor.
Third, I used the living social voucher and had a lot of difficulty with this... they didn't provide the amenities promised in the voucher until requested, they ended up charging me for the room three times instead of none upon check out because they weren't sure how to process the billing.
Like a fine wine, this hotel needs to get better with age. I'm sure that when they have a bit more time to train staff, equip the rooms, etc. the experience will be fine, but I would advise waiting for now.
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