After reading all the "nice" comments posted here, I thought it should be a fairly good experience staying there given it's close proximity to the fisherman's wharf. Boy I was wrong! I had asked for a room facing the garden as suggested by other posters here due to the street noise, but in return we were awaken unpleasantly by loud work noise internally by workers who are doing the window work talking and singing early in the morning! I called the front desk who promised to ask the workers to lower their noise as it was still early but that didn't help.
We asked for a room change and was told that our bags will be moved to the new room, but when we're back later in the afternoon, our new room wasn't ready, neither are our bags moved. after another 1-2hours of delay, our bags are finally moved to our new room after I had to personally speak to their supervisor Gregory twice! Gregory wasn't friendly and definitely did not seem happy to help me at all. Fortunately I didn't have to deal with him anymore and had a better second night.
Besides my terrible experience, here are my impressions of the property -
Pros
1. Great location (proximity to the wharf, pier 39, cable car station etc)
2. Free wireless Internet
Cons
1. Absurd valet parking costs (There are cheaper alternatives nearby)
2. Extremely small rooms (They are REALLY small)
3. Bad customer service (Front desk supervisor not friendly and doesn't appear to be willing to help)
4. Bad property management (Works should be scheduled in the afternoons instead of mornings which causes disturbance and noise to guests)
5. Seems more like a 2 star than a 3 star property.
hotel reviews