Although the customer services agent who served me whose name is Stuart has dealt with my problem efficiently and very courteously the main problems with the Shell systems surely remain. These are:
1. my inability to get a monitored, responsive email address for Shell C.S.;
2. the difficulty I experience in making one-off payments, since, despite Shell assurances to the contrary, the on-line account, the 'phone number 0330 094 5801 and the Post Office will not allow them;
3. I have had no explanation from Shell as to why my payment was initially credited to my energy account.
I remain sceptical of Shell and its policies.
Thank you,
John Barnshaw
company reviews