Don't use it. Awful customer service. Difficult to chat with a representative, and when they've performed badly, does not provide any compensation just said "sorry" "driver's fault" I've seen many different drivers in a lot of place does this, accepted the case but did not come, and I had to wait for so long because cancelling the ride have gave me a 24 hours ban before. Some drivers have told me before, if they cancel, they will lose bonus. So many don't initiate cancellation.
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