I stayed at this hotel for a conference. The conference was great -- good sessions, good networking. The hotel, however, was another story. The check in was incredibly poor. The hotel was full the night prior to our conference's checkin, and they had not staffed for a nearly full turnover of rooms. I could not check in to my room until after 8pm. When I checked in they just handed me my key -- no verification of my method of payment, no ensuring my frequent traveler code was in the system, no welcome. I realize they were tired, but that's just poor service. The room was clean (thank goodness -- others at the conference had the previously-mentioned mildew rooms), recently given a quick makover, but was tired. The bathtub was old and the handle to make the tub a shower didn't work well, causing you to pull hard on it. I pulled the faucet so hard I thought I was going to break it. The window had been painted blue and was now a neutral beige, but you could see the blue in sections -- poorly painted. The carpet was very old and in need of replacement. There were no minibars in the room, only a nonfunctioning Pepsi machine on the floor. The hotel had no gift/sundry shop, either, just a nonfunctioning vending machine for snacks, drinks, or toothpaste. The woman running the rental car location onsite told me the vending machines never work. I had to go to the bar to buy a bottled water or a soda.
While in theory there was high speed wireless internet (for a fee) few at the conference could get it to work. My computer recognized the signal but the login website would not come up. The hotel staff was unable to help troubleshoot the problem.
Parking was $10 a day.
The conference room was freezing cold and had a very loud blower. It needs an upgrade. The conference food was barely average -- think rubber chicken. One day of the conference they brought out the afternoon's break food (brownies/cookies) at the morning break and the morning's food (yogurt, granola bars) in the afternoon. These details show a lack of attention by the management.
There's a pool, but no one was using it. I did not use the workout facilities as I preferred to walk outside. The location is on the river but on the side that is still undergoing revival. The Chart House restaurant next door is very good if you want a nice fish dinner, however.
I would not stay here again. The Extended Stay Hotel next door looks much better.
hotel reviews