My husband and I stayed on May 14th, just to get away. I had booked a king non-smoking through the Westin website over a month in advance. When we arrived, only a hour after the check in time, we were told our room was not available. We were offered a double bed, which is a far cry from a king. The reason, it was over booked and that was all they had left. I told them it was booked through Westin, not through another travel website, but to no avail. I told them my credit card had already been charged for the king room. The lady said the double was the best they could do and she would take away the difference, and throw in a free breakfast. With no other choices (all other hotels were booked solid for the indy 500 qualifying) I accepted. Upon check out the next day, $40.00 was the only amout credited (which was the amout promised for a free breakfast) and no other credit had been given. The lady who I had spoken with at check out was not there, and no one knew what I was talking about. So never again at a Westin!
hotel reviews