The Good: good location if you are doing business in the area and prefer a little bit more of an upscale experience. Breakfast Buffet is expensive, but decent.. Friendly staff serve breakfast.
The bad: very disorganized service, unresponsive and dismissive attitude, relatively high cost / poor value.
The Worst: high speed internet was completely unusable, called front desk for help with media center desk in room. Put on hold, no response. Television system not functioning in Bedroom. Called front Desk, put on hold and never responded to. Concierge lounge closed every single time that we tried to use it. Saturday and Sunday... Cost of concierge floor room doesn't change though. Someone puked on outside of balcony.. No effort to clean it up. Patio was dirty. Housekeeper took our do not disturb sign so we got promptly woken up at 8:30, then someone tried to enter the room around 9:00 am without knocking. Unacceptable.
For whatever it's worth to everyone, i'm in the service business at a very high level and I don't expect perfection, but i do expect value. Paid up for "city" view, but was placed on the kansas side of hotel. No cities out that way!! Concierge level of this hotel is almost never open. Frustrating..
This hotel is better than most around it, but i have to say that i've stayed at the Doubletree down the street and it's better in almost every way and not as expensive. Renaissance is in my mind one of Mariott's premium brands, and this location misses on almost every level..
Service is slow and incomplete... Front desk staff are superficial and not helpful. Cost is high.. Location is not so nice..
What this place needs is a swift kick in the butt.. The management is obviously on board with responding to reviews, but what needs to happen is a serious re-commitment to servicing guests at the level of service that they are paying for.. This is not a Four Seasons Property, and it shouldn't be considered as such, however, it is not even remotely what a premium Marriott property should be.. For the record, Four Seasons was only $45 per night more.
To the Management: Drop the rates by 40% or get it together so that there's some sense of customer satisfaction!! I've stayed with you multiple times and had same exact experience each time. Poor Value..
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