First things first -- I do not usually give a negative review unless necessary. I am a very tolerant and open-minded person.
70 Park Avenue Hotel was booked for me by my company. They paid $398/day for a double double room. When I got my confirmation, I cannot believe it. There are cheaper rooms in NY than this. I immediately called up the hotel and asked for a transfer to a queen or king room since I was the only one in the room and didn't need an extra bed. They said they cannot honor my request because they were fully booked that day.
The moment I stepped in the hotel, I was immediately impressed -- nice interiors, friendly doorman, and iMacs at the lobby! Whooot! Front desk was friendly as well, although she couldn't move me to another room as requested earlier. Even gave me a drink voucher for being an InTouch member. Really nice.
On my way to my room, I noticed that the elevators are very tiny (a norm in NYC?). I had a good sized room, I wouldn't say huge because it isn't, not even for NYC standards. The worst part is the bathroom. It is soooo tiny, the toilet bowl is right against the wall that my leg wouldn't even fit when I sit. So I had to sit sideways -- uncomfortable and embarrassing. There was no space for my toiletries. I promise, this is the first time this happened to me. They put the shampoo, conditioner, and lotion (they're L'Occitance!) on top of a small wooden box that was placed on top of the toilet. Whhhaaaa .. literally NO space at all for any of my toothbrush, toothpaste, shaver, creme, etc.
I immediately called the attention of the front desk and the best thing they can do is move me to another room the next day. Darn! I'd have to live with this then. In the evening, it turned from bad to worse. Airconditioning wasn't working properly. Even if I put the heater on, it's still cold.
Th next day, I was moved to a lower floor with one double bed. The room was so tiny, it was difficult for me to move around. My only consolation was that the bathroom was as big as the room. And I had all the toilet shelving I needed, and even more. But there was another problem, this time, the room was so warm, even if the A/C was off. I called up front desk and they said they will look into it. Nobody came nor called. I didn't bother. Since this is one hell of a hotel, the warm room temperature will suite it well.
I checked out after 3 nights ... but wait! You think that's the end of my nightmarish experience? Nope. When I got home, I checked my credit card online and I was charged by this hotel. I immediately phoned them and they said that I was charged for something I got from the room bar. Hmmm ... I don't drink soda nor do I drink liquor (I'm allergic). When I arrived I bought 6 bottles of Evian from Duane Reade. So to cut the story short, I didn't get anything from the mini-bar, but still they insisted that I call the hotel's accounting office to investigate. My gosh!!! Are we going to argue over a few bucks???? And I didn't even get anything. Can't you trust me???? I guess not! Bleh! Tasteless. Anyway, I still called and voice mail picked up. "We are currently closed, please call back during office hours ...."
So tell me, is my review fair or what?
I don't expect a reply from management because as you've noticed, the hotel only replies to those who give a THUMBS UP. Otherwise, they ignore you. So what? I am sure I'm not coming back to your hotel next time I'm in NY. I prefer that boutique hotel in Madison and 37th.
I hope this will help you with your decision to stay or avoid this hotel.
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