Having recently joined the FHR program at American Express, this gem of property is back on my list, and it was a real treat to return. I've stayed there for many times over more years than I care to admit, including with my dear departed mum when I was a teen. It's more than just the fireplaces and the homey shelves full of real booksThere is something magical about the way the Lowell mixes glamour with gracious hospitality, and something admirable about they way they keep the rooms fresh without losing that slightly old-fashioned feeling. I think one of the keys to their success is the door and bell staff, who just couldn't be nicer or more efficient without being pretentious or oily.
My major problem with the hotel when I stopped staying there a few years ago was the lack of broadband, and not only have they fixed that, it's free! All top hotels know they have us at their mercy in this regard and can charge a lot. To me that decisions says a lot about the management of the Lowell, and their understanding that the guest goodwill norn of gestures like this one is extremely useful in the times when occupancy rates are falling today's heady levels.
For anyone traveling with children or who likes to self-cater, the Lowell has marvelous little kitchenettes that allow you to save on room service. We have had wonderful brunches with quiches from Fauchon, and the staff are nice about bringing set-ups.
This is just a wonderful place to stay, and after a big wearying day in the great city, it really does feel like home.
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