For the price, this hotel is pretty rough around the edges. The lobby area has been updated and the rooms seem to be in fairly good shape but the hallways are a mess. Stained carpets, peeling wallpaper, very sketchy elevators. The bathrooms are horrible - tiny and very old.
There is an outdoor seating area with fire tables that is quite nice, except for the fact that the doorman has to continually shoo away a steady stream of homeless people.
The hotel has free wifi only in the lobby, $14.95 per day for room wifi. Ridiculous in this day and age.
I was travelling with 2 teenagers, so opted to stay at Fisherman's Wharf instead of Union Square where I usually stay. Never again, even the kids agreed. While convenient, it's worse than the worst reviews. It's crawling with drug-addled street people, nasty souvenir shops and wall-to-wall tourists. The restaurants are all awful rip-off joints.
Most everyone wants to at least see Fisherman's Wharf, but I strongly recommend that you stay somewhere else. The novelty wore off within half an hour.
Overall - very overpriced. San Francisco is expensive but you can find numerous hotels in Union Square for a similar price that are far, far nicer.
Blech to Fisherman's Wharf!!
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