Upon check-in, I was informed there was no room for me. Candidly, I did not properly check my confirmation or I would have noticed it was a day off. In any event, the honors check-in staffer was less than helpful. Normally, as a long-time gold member, you would expect action. Please find a room for me here or at the very least call the Sheraton next door and help me find a room there. This did not happen. Nothing happened.
After finally securing a room it became very clear that my issue was isolated to this individual. The room was great and the remaining staff were fantastic in every way. I have stayed here several times over the years and the rooms are great. Big room, big bathroom and a well appointed and clean environment. The lobby is nice and for me the location is usually excellent. It's nice to have Citywalk right next door. The views are pretty cool usually, parking is conveninet (although not cheap) and the web connection was fast.
Normally after a situation like mine I would be angry and avoid Hilton properties for a long time, but in this situation it was clear that I made a mistake, encountered a untrained or substandard staffer, and in the end I had a very good stay,
If the location works for you, this is a very good hotel choice.
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