Line to check-in was 45 min. with only one person working. No bell hop and no valet available. Sea World tickets were included in package but not available at check-in. The resort is supposed to be non-smoking but smelled of cigarette smoke. We were transferred to an alternate room but once again there was no bell hop service available. We were traveling with 2 children who were very disappointed that they did not get to Sea World on Friday night. While waiting in line for check-in the clerk took calls from other patrons who were requesting shuttle service to Sea World and were stranded. We transferred to the Hyatt where the rest of the trip was wonderful. Would not recommend the Hilton to anyone. This is not typical of the Hilton chain as they normally have excellent service.
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