My husband and I chose this hotel for a romantic anniversary getaway. The Westin Riverwalk unfortunately did not meet any of our expectations. Valet service is the first serious problem. We waited in our car for 15min in line just to pull up to unload and check-in. Retrieving your vehicle later is just as time consuming. The small porte cochere and lack of a solid traffic plan simply makes the arrival to and departure from this hotel a nightmare. Heaven forbid there be an event! Did I mention valet is $25 a day? At 3am we realized that the AC in our room was not working at all. We spent the next 2hrs repacking and moving to another room which a while later we discovered had a nonfunctioning toilet. We called front desk again and the young girl at the other end seemed completely unable to make a decision as to what to do. We made do until morning because we were simply too tired to pack up and move again. We finally got to sleep around 5am and at 9:30am we were abruptely awoken by the sound of housekeeping trying to enter the room. The front desk managed to neglect putting our new room on the occupied list. The Hotel Manager gives us yet another room (the 3rd) and a complimentary lunch among other things. We head to the grille only to discover they are now closed. They close at 2pm but it is only 1:45. So we go elsewhere hoping to just get away. When we return in the early evening, after waiting 25min to valet our car, we find we cannot get into our room because our keycards do not work. Whatever the reason it is just one more thing to make our stay at the hotel miserable. We stayed in 3 different rooms over the course of 10hrs. We did not have one pleasant experience. Maybe it wasn't meant to be a relaxing getaway but if we ever choose to stay on the Riverwalk again, it will most definitely not be at the Westin Riverwalk. This is not a typical Westin experience for us. Shame this had to occur on a special occassion, too. We have stayed at Sheraton Gunter and loved it! Our mistake for not booking there.
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