The booking process went smoothly. However, the cancellation experience was extremely disappointing as there were no alternative options provided. The customer support agent I spoke with was rude, lacked compassion, and proved to be unhelpful. I had no choice but to book another flight with a different airline, which came at a significant expense, just to reach my destination 12 hours later than planned, causing me to be late for a speaking engagement. Moreover, when I called to reschedule my return trip, I encountered a similar lack of empathy and was informed that one flight's cancellation had no impact on the booking of another. To make matters worse, there were no options provided to speak to a supervisor, despite being told that I was already speaking to one who displayed the same rudeness and lack of understanding. Overall, while I used to consider Jetblue a reliable airline, this experience has significantly diminished my confidence in them. From now on, they will not be my top choice for air travel.
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