Stayed at the St Regis for the first time and was completely shocked by the service quality and rooms. For the price I would have expected the rooms to be perfect and the service to be flawless but in reality neither the rooms or service met expectations. I asked a member of the hotel staff what was occurring that could impact the hotel and he mentioned that the hotel was cutting hours due to the current economic environment. Next time I will stay in the FOur Seasons as I hear the service is still quality. This hotel seems to be in a bit of a death spiral as the rooms are not full, service is being cut as a result and guests are now going else where which will most likely result in further cuts to services.
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