One rating is generous. Tried to upgrade my internet in August, some computer open order issue meant I could not order 5 hours plus on phone. Their error not mine. Finally got that sorted and so could update to full fibre. Immediately, had my internet copper line switched off. That was October 6th. Open reach turned up on the 14th November broke drill putting a hole in the wall, then left. BT said not our problem, open reach said not our problem. Currently it is November 18th I have raised a complaint with both, nothing back. I still have no internet and now have a hole on the inside wall of my house and dust all over the floor. Then receive a text saying new date for installation December 2nd. So bad no accountability.
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