I bought an S21 back in March, the offer was £100 trade-in for my working S9, + £100 cash bonus for buying an S21. I should have realised that they would then say my phone was broken and only worth £30, and never pay the £100 bonus. I have phoned numerous times (rarely getting through, it just cuts you off) and even email the CEO - no-one replies. So now I am stuck with a phone that I would never have bought if I'd known.
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