We chose to stay at this facility to have a night out in the town. It is close to restuarants, casino's, and the people mover.
The room itself and the property were nice and clean. The bed was comfortable and had plenty of pillows. The tolietries were adequate. The room aslo came with a refridgerator and safe.
The issues we had occured with the employees. The workers at the front desk were nice enough. They just didn't seem to have much training. We had an issue with our package that we purchased and went through several people who all appeared quite clueless on how to fix the situation. When we asked to speak to a manager we were told there wasn't one available.
The bar/cafe seemed to have the same lack of training but only worse. We waited over 20mins for our bill and we were one of 4 couples at the bar. The bartender was very nice but flustered easily and could not handle multitasking. We actually felt sorry for her.
The breakfast "buffet" had to be one of the worse we have ever come across. It took 3 times of asking to even get beverages. Each time the waitress looked at us like we were aliens. The food was not even edible. My husband and I both walked out of there hungy. And that was after we waited a very long time for our bill. We could hear other patrons complaining around us as well.
The hotel has great potential but I think the staff needs more training and experience.
We are not fussy people but were saddened by our experience.
hotel reviews