Since this hotel opened a few years ago I have noticed a major decline in service and attention to detail. I used to stay in DC all the time for business back in 2009/2010 when Jeremy was in charge of the welcome desk. It was the absolute most impressive display of customer service I have had in the US. I have not been to DC in over a year and had a business trip. I was very excited because I was staying at the W again. I asked myself at checkout 'what went wrong'. Every single day for the 4 day stay I had a minimum of 2-3 issues with something in the hotel and the attitude over the phone was stunning. They treat you almost as if you are a hassle vs a guest. Id say they need to bring Jeremy back to clean that front desk up. The location is pretty spectacular however and none of my issues were to the extreme where I would never stay here again, it's just sad to see such a beautiful historic property in our nations capital take a turn for the worse.
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