There seems to be a communication problem at this hotel. Upon arrival, we were given one of the newly renovated rooms to stay in. The only problem is that there was no working shower in the room. It took about 20 minutes for a maintenance person to come up to confirm there was a missing part to the shower. The maintenance person said that someone would come up to deliver a key to a new room, but that person never did so. We had to go down to get the key and move all our stuff to a new room. The front desk attitude was that someone should have told them about the lack of shower part and it was not their fault.
The next day we returned from sightseeing in the late afternoon with the intent to rest a bit before going out in the evening. Housekeeping had not yet serviced the room, and we had to kill time downstairs at the restaurant before we could go up and rest.
All in all, this could be a very nice hotel, but the staff will need to communicate better and put customer service at the forefront.
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