We usually stay at La Cantera Resort but it was booked so we decided to try this location. From the beginning, we were disappointed!! The pool was restricted to 4 wrist bands - we had 5 in our group including our 5 year old daughter. We were told that in order for her to go in we would have to purchase another room. Once we finally entered the pool the service was horrible. It wasn't til we stopped someone and explained how upset we were that we were waited on. There were extra activities for the kids but all at an extra charge. The only positive I can say is that the food at the Sports Bar was great.
JW is much more expensive than La Cantera and not worth the extra money - there are FREE actives and designated places just for the kids - the service is better and everyone is happy:) Before you waste your money check availability at La Cantera, you will not be disappointed :)
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