The concierge is only on duty until 6:30 and that's on the days when she shows up. Monday? No concierge, but the front desk said they could help. Except for the fact that people were chef kind in and out, so there was a wait. And then the information the desk clerk/manager gave me about the buses in the city and the price for seniors turned out to be erroneous. I also complained that the WIFI in the rooms was unreliable and now and then failed. He said they knew that and were going to change their service. And he admitted that the lack of a concierge was deplorable. I then went to the elevator bank where one of the two elevators was out of service. There seemed no point to making any further complaints.
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