Swoop is one of the most unreliable airlines out there. I am a travel agent and have sold WestJet vacations packages that include Swoop flights. Most of them were cancelled and no help offered to my clients. I am now sitting in Pearson airport with about 5 gate change emails then a 2 hour delay email. They offer you meal vouchers but you go to the swoop agents and they pass you off to someone else so not one swoop agent would actually produce these meal vouchers as per my email. I do not recommend anyone use this airline if you don’t want to deal with major delays and or cancellations. The only positive I have is the staff on board flights are amazing, funny and extremely friendly.
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