I recently purchased a couple of plugins but had an issue with downloading one of them. I submitted a support ticket quite early in the morning and within a couple of hours the probem had been fixed and I was up and running. I have rarely had to submit a support ticket with any complany, but whenever I have had to contact Plugin Boutique, they have always sorted things out quickly. I cannot recommend them enough. Thank you Matthew, for sorting this out for me.
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