I have been a frequent guest at The Towers at the New York Palace Hotel. The operative phrase there is: "The Towers," an exclusive section of the hotel that comes with a mighty up-charge. And what did you get for the excessive charge - in addition to an average room, slow elevators, a tired gym and noisy air conditioning? You got access to the most fabulous concierge lounge i have ever been in. And i don't just mean New York. And let me tell you it was worth it. When i decided to have a birthday trip the first weekend in September to NYC, with my children, i didn't hesitate to book The Towers. I called the hotel reservations directly, the operator welcomed me back, thanked me for being a frequent guest, told me the ungodly price i would be paying for two rooms, but forgot to tell me The Tower Lounge is CLOSED. Permanently. That, i didn't discover until my first night when the kids and i went up there to kick off our celebratory weekend. I feel duped and outraged and gypped. Not only will i never stay there again - because as i said, it was only the Lounge that made it a favourite - but i'm spreading the word as widely as i can. There are WAAAY better places to stay in New York. As an aside though, Susan, one of the check in staff in the Towers is the loveliest, most efficient, caring, friendliest face in New York City. Her i will miss. Nothing else though!
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