We booked a total of five rooms amongst family and friends, for a Friday, Saturday, and Sunday stay. We picked this hotel due to its convenience between the two bowling convention sites that some of our group was participating in and also, for the Marriot name. Upon our arrival, fast check in was noted, the hotel had an open lobby atrium area in the middle of its 10 floor open balcony area. A large convention was taking place and the entire facility was very crowded and only one of the two elevators were working and the temperature was notably HOT! After waiting for quite some time in a line for the elevator, a supervisor escorted us and a small group to a back service elevator and allowed us to use it. We had four rooms on the fourth floor and one room on the second floor. The balcony areas were just as hot as the general lobby, upon entering our rooms we found them even hotter, the thermostats were reading between 78-80 degrees but we were all sweating, it felt much hotter! Two of the five rooms had been upgraded to king suites upon check-in, due to no doubles available because of the convention. We spoke to the front desk regarding the temperature, and were told 2 A/C units were broke and they were presently working on them. Left for dinner, and upon returning several hours later, we found the suites to be cooling off better, a least by a couple of degrees--76! The regular rooms we're still warm at 77-78 now, but the temp would start rising when lights, tv, and people entered. One couple with us complained and were also moved to a suite which cooled off fine, another couple had bought a fan while out because they needed the noise to sleep as well. We stayed in our regular room for the first night, in hopes it would cool off more through the night, we slept with no sheets and minimal clothing. My daughter's suite appeared nice, however had a strong sour stench noticeable upon opening the door, thought maybe it was from cleaning and would improve when we returned from dinner, it was still very overpowering and we notified the manager who told us that she could send houskeeping to deodorize or move her to another floor, my daughter opted to see if deodorizing would help first and then move if not. The next AM when complaining of at least two of the rooms still being overly hot, we were told once again they were working on the A/C, and offered a couple of free breakfast coupons for the buffet. That afternoon, I called and complained again about the room temp. and this time was told an engineer would come check it out. Well two hrs. later no one appeared or called back. I asked to speak to manager and repeated the above story to her and requested another room, she offered me one beside our friends with the fan, whose room was no cooler either and I asked for a different wing/location, and was put beside my son's suite. It was much cooler through the night, but the next morning while blowing my hair dry, I was sweating and then that room started heating up again. My daughter, whose suite with the stench, found a hole in the carpet and could see old carpet beneath the present carpet, and many rooms had multiple visible water stains on the doors, walls, etc. She was eventually moved to a suite on another floor. The only positive note I can make is the beds we're extremley nice and comfortable with great linens, nice LG flat screen TVs. I felt our complaints we're not taking seriously, and other guests we're voicing the same concerns with the heat. The manager could have at least came and smelled the stench we complained of for two nights in a row. For major heating and A/C issues, some remorse, apolgies, or comps. would be nice, but from reading other reviews, this is an ongoing problem and a major slam to the Marriot name.
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