Gatwick to New York. Got on the plane, taxied to the start of the runway. Had a system issue so they pulled back off the runway onto the maintenance strip. They then unload everyone onto buses and dump us at the terminal, no one has told a single thing as to what’s happening with anything, we all go through border security as we were told that our bags were going to be unloaded. Once through we couldn’t find the carousel where our bags were, turns out they weren’t going to unload the aircraft and that they were going to repair. Still no one knows anything, then we get told the flights cancelled and our baggage will be unloaded. Useless communication from them to the customer, none of the hi fly workers or Norwegian workers knew anything about anything. Lack of information within their own circle and with the customers. Appalling service.
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