Although there is nothing inherently WRONG with this hotel - I am inclined to agree with the large number of reviewers here who say that the service is lackluster.
We only had a very short layover in LA; we arrived at the shuttle stop around 12:30 AM ... it's a shared shuttle with another hotel, and has to stop at every terminal at LAX. As busy as it was, one shuttle should cover Terminals 1,2,3 & TB ... while another gets 4,5,6,7 - by the time our bus got around to United at Terminal 7 - it was too full, and had to turn away passengers. It was unprofessional, and had I beed outside that door, I would have been LIVID. So, if it's that full at 12:30 AM, what's it like at 5:00 PM???
They charge for EVERYTHING ... internet, parking, phone calls etc ... had we any need to stay longer than 7 hours, this would have been bothersome ...
The front desk staff (which consisted of one person, who was in absentia when we got there; first handled an airline crew member ahead of us [We are Starwood Gold]).
The shuttle back to the airport was just as chaotic, with a stop at the Embassy Suites ...
Do yourself a favor, stay at the Doubletree or Hilton Garden Inn ... both just off Sepulveda.
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