On the plus side, hotel is beautiful with large rooms and great views, particularly from the Top of the Mark. On the negative side, two trolley lines go by the front of the hotel. This, plus the shrill whistles of the bellmen, create a cacophony during the day until 10 PM. While the location is gorgeous, it is a steep walk to anywhere, included Union Square. That being said, it is hard to avoid hiking up and down hills in downtown San Francisco.
Hotel was unable to accomodate connecting rooms or a room with two double beds as requested. A roll-away bed was provided finally after three requests. Room service prompt and other staff friendly.
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