Flown Singapore Airlines many times. I was due to fly on 6 July. Paid over $6,000 in September last year. Due to COVID enquired about refund several months ago to be told it will take 4-6 weeks as they are busy. Fair enough. Waited 2 months. Nothing. Many frustrating phone calls later to be told it will take another 12 to 16 “business weeks” to refund my money! I paid through PayPal as I believed it would be safer and this is apparently the hold up but nobody can tell me why. A simple enough question I would have thought. Shocked at the customer service and lack of empathy. They clearly couldn’t give a damn. The people I speak to on the phone obviously have a script and have very limited knowledge of what’s going on. I asked politely to be put through to a supervisor and was refused! Unbelievable. I’m sure they’ll pay me interest on my money!!!!
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