Vodafone could improve by generally overhauling all their systems with a view to helping customers rather than ripping them off. Vodafone has the worst customer service of any company I have every dealt with, with the most convoluted systems to the point where it seems intentional. My phone was disconnected in attempting to transfer it from one account to another and despite 3 hours in store on two separate occasions and over an hour on the phone trying to get through to someone, the problem is still ongoing. I am due an upgrade (I paid for a phone over a year an half ago through my contract) which, due to a 'technicality', I can no longer receive. This amounts to theft in my opinion. Finally, I was greatly inconvenienced by having no phone line on my business account for two work trips and a further one upcoming. Who knows how many hours of my time it will take to resovle the issue and I am quite ceratin that I will get no compensation for the inconvenience.
company reviews