I had just come from Toronto where I stayed in an excellent 3-star hotel, and was expecting this 4-star hotel to be even better.
There is a great fancy lobby, and very friendly staff, but the room was terribly disappointing. The bathroom was nice and was clean. But the furntiture and the television were seriously outdated.
Also, everything had a price-tag on it, which I find really unpleasant. There were no tea/coffee facilities in the room, and the room service was expensive and of poor quality. I was starving when i arrived so ordered a pizza, which arrived cold. I requested a breakfast the first morning and they got my order wrong.
The hotel location is good however - being right next to union square. And the staff were helpful in getting me a flat-rate taxi to the airport.
I would not stay here again, and wouldnt advise my friends to either.
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