I read a lot of reviews on this hotel and instead of taking heed of what others had said, I went ahead anyway! We wanted a hotel close enough to the Universal Studios and not knowing the area, opted for this Holiday Inn thinking the standard must me pretty much the same as others in this chain but found the rooms to be rather dated and a bit musty smelling.
We arrived on Christmas evening, were told the restaurant would be serving and providing room service until 8pm, when we tried the number it went onto voice mail, I left and order which never arrived so my family went to bed hungry as there is nothing within easy walking distance of the hotel.
However, the same restaurant had a lovely breakfast buffet although the children were charged for the buffet but ate free from the breakfast menu.
A plus factor is that this hotel provides a shuttle to Universal Studios and is on the pick up route for Star Line tours and other tours companies so a car is not essential if you opt to stay here.
We cut our stay short and went to Santa Monica Holiday inn, I could kick myself for not basing ourselves there from the outset and doing day trips to Universal and for the LA tour that we took!
The staff were pleasant and efficient, the shuttle driver prompt and friendly and the restaurant staff good too.
If you are going to Universal, there are plenty of hotels much closer with more going on around them and they look less dated than this aged hotel.
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