This hotel was booked by a business partner, so I had to go along with it and was unpleasantly surprised. Both me and a collegue had this room booked by our business partner, but as my collegue got a non smoking room just a minute before I checked in, I was told (rudely) that there were no smoking rooms available. By insisting I got a terribly small non-smoking room on the 7th floor, which looked like a bad 80´s version of a three star hotel at the most (rooms were charged with 299 USD!).
After complaining again, they finally moved me to a nicer room on the 27th floor, which was still mediocre even by NYC standards. Bathroom was not clean, and the heater (this problem seems to be present in many rooms) could not be turned off ! The loads of tourists in this hotel, who probably booked this as a 4-star experience, are a good hint of what is going on with this place. Not recommended !
hotel reviews