My family and I found this hotel on Priceline at the last minute and were pleased with the location and the price, but I'm glad I didn't pay any more than I did.
The website gave the impression that they had double rooms with queens, double rooms with doubles, and king rooms. When I arrived, however, I was told that I had been given a single queen room. I asked if there was anything else available and was told that I could have a double queen room for an upcharge.
When I asked if I could have a rollaway bed, also indicated on the website, the women at the desk said, "It already has two beds" and offered no other explanation. When I asked why that mattered, she said that it was against the law to put another bed in the room. Overall, she was very condescending and rude, a stereotypical "city snob."
The room was nice but showed some wear. The fitness center had a diverse collection of equipment that was well-maintained. The best part about the hotel was its very convenient location.
The only convenient parking option was the valet garage next door. The garage clearly gives discounts for patrons who get their tickets validated at about 10 nearby stores, but hotel guests pay full price--$37 for 24 hours.
Rude staff, good location, but there are definitely nicer people and better places to stay in Chicago.
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