Our Hotel Pennsylvania experience started when we arrived at 7:00 p.m. on a holiday weekend. While we waited online for approximately 1 hour to check in (which we were told is relatively short) in a lobby with no air conditioning, I needed to use the restroom. The concierge sent me to a basement area straight out of a slasher movie without telling me that you needed a room key to access the restroom itself. My husband got a temporary key while I took my turn in line and, upon return from the restroom, told me that it was filthy. Once we got our room key, we walked down a hallway with doors that looked like prison cells and entered our tiny and poorly maintained room that clearly had not gotten a paint job, a tub scrubbing, or any other maintenance since the hotel was built a century ago. The air conditioning wasn’t working so we called maintenance, who pulled out the most clogged filter I’ve ever seen and said that the AC should be working by the time we came back from dinner. It wasn’t and we had to switch rooms at 11:00 at night. The 2nd room’s AC wasn’t working either, by the way.
A miserable experience from beginning to end.
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