Pretentious. They are more concerned about looking cool than providing good service or caring for guests. Overall we were disappointed. For $600+ / N we expected better; we got less than mediocre. Not the best standard to strive for. Focus on the avg or negative reviews on Tripadvisor as they seem more genuine (i'm suspicious about the glowing reviews as certain hotels in NY have a rep for "padding"). Can do much better at this price range. Concierge was useless - did not have any local knowledge and referred to his Zagats for his recommendations (we could have done that!!).
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