Stayed here just recently during all the improvements, staff were mostly very nice and helpful. I hope the company got an incredible deal because I suffered with no hot water extremely crowded foyer, funny heating, workmen painting lifts and no hotel services at all. If you want to be near Time Square and not spend a fortune this is probably the hotel for you. It was clean and tidy. Personally, I don't want to go back as I was working and living at this hotel didn't do a lot for my mood.
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