I booked my flight on 3/19/2020 for 4/20/2020 from San Francisco to Hong Kong via Taipei. On 03/22/2020, Taiwan announced that they will ban transiting through Taiwan airports to control coronavirus until 4/7/2020. The policy may subject to extend, which means I may not be able to take the plane on 4/20/2020. My visa is going to expire by the end of April. I need to cancel my EVA flight as soon as possible and rebook a direct flight to HKG in March. I cannot wait until April to see if Taiwan will extend the ban policy. However, when I called EVA Air customer service the lady told me that only the flight booked before 3/18/2020 can be fully refunded. In my case, in order to process the refund, I need to wait until Taiwan announces the ban extension, which will probably happen in April.
airlines reviews