I got a great deal on a room at this hotel... at least I thought I did. They have a pool and spa as well as a world-class gym. However, if you want to use the gym it is an extra almost $20 a day. Want to use the spa? The massage is $160. I called for extra towels, it was a 2 hour wait - even after I offered to go down and pick them up. I called for extra pillows, it was a 4 hour wait. The bathroom was filthy and covered, daily, in long, black hairs - which is odd given that my hair is both short and gray. Breakfast was $40 for the worst buffet I have ever had any where in the world. Finally, during check out I had the misfortune of dealing with an absoultely awful woman desk clerk. All in all, if you have the choice between staying here or staying any where else in San Francisco, choose the other location. This hotel has the worst service of any place other than County Jail.
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