I was in Philadelphia for a conference starting Friday, June 16th through Wednesday, June 21st. I did not have a choice as to where we stayed because our office booked this hotel in regards to the conference that we were attending and by the time they booked it, there weren't a lot of options. When we arrived around 1:30pm on Friday (which was before check-in time), we were able to get into our non-smoking, double bed room. Check-in was smooth and they took care of us right away. As we went up to our room, we noticed that there was no air conditioning in the elevators, nor the hallways. Once we got to our room, which was 2017, the room was clean, nice looking beds and everything looked up to par. We left our things and headed out to site see. The concierge was very helpful with directions and suggestions on resturaunts. We even had her look up tickets to see the Broadway Show "The Lion King" once we figured out that it was in town and she was very helpful. However, we did have some service issues. We had to call 3 nights in a row to get some washcloths, not to mention our comode stopped up one day and we had to call them back again that evening because it was not fixed. Then on Tuesday we had been out of our room by 8:30 am and returned around 6:15pm to find that our rooms had not been cleaned that day yet, AT ALL!! Several times our bathroom was not cleaned, just new towels were placed in there but hair was all over the floor. There was no pen or paper in the room and when we tried to access wireless internet, it said that it wasn't a secured connection, so our course we weren't going to pay 15.00 to log on to an unsecure server. We did eat at the Shula's resturaunt because the other 2 girls with me had eaten there before. The service was very slow and our original waiter never checked on us after we got our dinner nor did he finish waiting on us, he passed us on to another waiter. The food was good though. I had the Mahi Mahi and my 2 friends had filets. There didn't seem to be too many people in there eating at all. I guess they had heard some of the reviews before.
As far as location, it was great. We walked all around the city and did plenty of site seeing and were fine with the walking. The beds were very comfortable so we did get some sleep at night and at least the air conditioner worked in the room. Our view was nice as well being on the 20th floor. We did have to go several times to get new keys because our keys just quit working. The day we left someone told us if your key comes in contact with a drivers license, bank card or credit card that it voids it. WELL no one told us that!! Also, I did workout 3 days in the gym and there was ABSOLUTELY NO A/C!!! Thank goodness I am in my late 20s and in good shape so I coud tolerate the heat...barely....but anyone older would probably have a hard time breathing.
I am aware that they have changed owners from the Wyndam to the Sheraton so maybe they are still trying to work out some specifics, however if you have a choice, then I wouldn't recommend staying here unless none of these things matter to you.
hotel reviews