I was excited to stay at this historic hotel and looked forward to my two-night stay. I booked through Hotwire. I was given a smoking room (without being asked my preference at the front desk first- I just assumed I'd get non-smoking) and when I spied the ashtrays after entering my room, I asked for a non-smoking room. The management reluctantly gave me one (across from an elevator, I might add) but said I should read my Hotwire fine print more closely. Because I booked through Hotwire, I could not choose the room I received. This made me feel like a second class citizen and set a negative tone for my whole stay. Hotwire helps fill many hotel rooms that would ordinarily be empty (indeed, my floor at the Whitehall over the Sunday night I stayed was certainly not full). How I book a room should NOT affect the quality of service I receive. Many hotels I book through Hotwire, I love so much, I go back to, booking directly with the hotel. This will not be the case with Whitehall.
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