Such a disgusting service. Never again. Was denied boarding for a flight from Casablanca to Basel on Dec 31 for no reason. The guy at check- in counter just said to me “you can’t get this flight without a transit visa”. A connecting flight to my home country was departing from Basel in just 6 hours (24 hours visa-free transit is allowed in Switzerland for Russian nationals). I tried to claim compensation from the airline. They replied, but with “We don’t have any refund/cancellation policy”, didn’t even apologise.
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