I had a family emergency and needed to fly home a day early. Viva refused to assist me in changing my flight or to apply some of what I paid to a new flight. $600 later for a one way flight back to Houston was upsetting but I needed to get home. After a 6 hour layover in Monterrey from Mexico City, Viva Aerobus lost my luggage when I arrived at IAH Houston airport. This was 2 days ago, multiple attempts to contact them with no reply. I was given two numbers to call which do not work and no response to my emails. I am extremely disappointed with the customer service and lack of communication and would like my luggage returned to me. I do not recommend VivaAerobus.
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