Rome to Los Angeles was the worst flight experience I’ve had. The first problems occurred when we tried to check in online, with Alitalia’s website it took over 3 hours just to check in and print boarding passes. I tried to to call Customer Service for help, to no avail. Onboard the seats are narrow, and there’s no leg room. The passenger in front of me kept trying to recline his seat, which almost placed his head in my lap and made it nearly impossible to watch a movie, which may or may not have been a good thing because their inflight entertainment leaves a lot to be desired. The movie screen is only about 4” X 6”, and my entertainment system continually crashed. We rarely saw flight attendants throughout the flight and even if you pressed the call button, no one came. The meals/snacks were less than mediocre. The one snack we received was a tuna salad sandwich. When I asked if they had any other sandwich choice, the flight attendant asked if I had requested a special meal due to food allergies. When I told her no, she went and got me 2 small packets of their crackers. Beverage service was lacking, twice I asked for a glass of water, I never received it. About 2 hours into the flight, I used the bathroom, only to find less than 1/4 roll of toilet paper sitting on the sink counter.
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