Booked this for my family for the Public holiday through Opentable - e-mailed the hotel to double check that the ‘High on Sugar buffet was being served. Heard nothing- but received a phone call the day before to confirm my booking & confirm that the ‘High on Sugar’ was being served. At 10:30 this morning ( day of booking) had another phone call to say buffet no longer being served served so no booking!! Seriously annoyed - not an offer of an alternative just a ‘sorry nothing I can do we have changed our mind ‘ really Grand Hyatt terrible customer service, even worse customer relations.... wont bother to try again!!!!! RUBBISH
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