THE PROS
-- Unique decor, hip feel
-- Great proximity to Times Square and lots of attractions
-- Helpful staff
-- Good, stout drinks at the bar
-- Turndown service
-- Town car service available (additional cost)
-- Concierge will check your bags upon checkout so you can enjoy the city more before your depature.
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THE CONS
- Teeny tiny rooms. By our estimation, ours was about 10x12, and according to the fire escape map, it was one of the smallest, but not by much. The bathroom was barely big enough for one person at a time, let alone two. And we're not big people.
-- Bar was closed for repairs during the first part of our stay
-- Slow elevator service (and it's itty bitty). On our last day, the stairs were closed for maintenance (we were on the 2nd floor and the stairs were much quicker than the elevator). We had luggage (just one bag) and couldn't get on the tiny elevator because when it DID stop for us, it was packed already. We waited a good 15 minutes for another one (there are only 7 or so floors in this hotel) before we could finally get downstairs.
-- Toilet paper holder was falling off the wall. I notified the staff on our first day and it was never fixed.
-- Water did not drain in the shower. By the end of your shower, you would be standing in a good 2-3 inches of water. Ick. I notified staff on our first day and it appears that they tried to pour drain cleaner in (saw blue residue around the drain later that day), but it did no good.
-- Not sure the maids ever vacuumed. They should probably take note that because they have dark carpet, it shows EVERYTHING.
-- No windows. But that's kind of expected.
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OTHER NOTES
-- No ice machine. You'll have to call the front desk and they'll bring you ice.
-- Be careful with the mini fridge. Each item is on a sensor so it will notify the front desk when one is removed and you will be charged for it. My husband quickly picked up a little bottle of Jack Daniels just to look at it for some reason (he had not been listening to the front desk clerk when we checked in so he missed her warning) and I had to notify the front desk that we put it right back and didn't drink it. The items are pretty pricey, as can be expected.
-- There is a convenience store across the street at Grace with beer, water, etc. Didn't realize this until the end of our trip, but it's handy.
hotel reviews