Common theme on here is that Deliveroo behave like rogues. My order was not delivered. What's ironic is I made two orders not long after each other, one driver rang my doorbell and I received that order, the other didn't and I didn't get my order. He claims to have waited outside for 15 minutes, but what I can't understand is why he didn't just ring the bell. He says he texted me in the app, which I'm sorry is not good enough. Now they won't give me a refund. Awful customer service and they won't last long if they keep treating customers like this.
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