The story is lengthy, so I'll do my best to make it concise. Both during my Christmas stay, and again in March, stand-out employees were Tabitha & Aisha @ the front desk. All your staff did an excellent job both times. The hotel is nice, the river view @ night lovely, the housekeeping fell a bit short in not replacing used towels daily or emtyping all garbage, AND these two ladies more than made it for the shortcomings.
Aisha, overheard my conversation w/ Tabitha re: taking my 89 yr Mom to see Cirque de Soleil/Michael Jackson. She went into her purse, found two souvenir Michael buttons, which she collects & sweetly wrote a note wishing Mom & I wonderful evening, adding the buttons & slipping it under my door. It added magic to the night.
Have been in the service industry all my life. It is the 'heart' of the employee that they bring to their 'job' that makes the overall picture bigger and better. Well done Aisha, Tabitha & Wyndham!
hotel reviews