My husband and I were looking for a different hotel this year for our annual weekend in Boston. We gave the Courtyard a try. We were NOT IMPRESSED!!
We pulled up in front of the hotel and the valet attendant was nowhere to be found. We had to get out and wait at the front desk. Once found our car sat in front of the hotel for over 1/2 hour. My husband asked that it be parked and got a snippy answer.
The fire alarm went off not ONCE but TWICE at 12:30AM. A form letter was tossed under the door explaining the situation. Not even a free breakfast was offered.
When I made a comment to the front desk the next morning she gave me a strange look and handed me my bill and sent me on my way.
If you are looking for great service, attentive valet attendants and an overall great hotel go a few doors down to the W.
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