My boyfriend and I got a package from Spriti Airlines with a 2 night stay at the Palmer House this February. To start off, the hotel is easily accessible. It is just a few steps from the Red line and the Blue line (so whoever comes in by plane, can take the train directly from the airport and get off at Monroe, 2 minutes aways from Palmer House.
First thing that I did not like was that although the hotel had staff at the entrance which was supposed to open your door, they just stood there looking at us without even greeting us - which only bothered me because we had our hands full with luggage-.
The entrance is very classy and opulent, as well as the main lobby, which was a ceiling brought in the 1920's I believe, from France. It is very luxurious and impressive and that is about it.
We arrived early and there was no room available for us yet, but the guy from the reception was kind to us, and free of charge he upgraded us to a King room. We thought that was amazing... Until we took the elevator up to floor 21.
The carpets in both the room and the corridors are old and could use some changing. The room was also poorly furnished and there was nothing luxurious about it. The drapes were ugly and old, the bathroom was rather basic and old, we had an old tv etc. The only plus was the bed, huge and very comfortable.
Each floor has an ice machine and a coca-cola machine. There is also a Starbucks within the hotel. WI FI is not free and even in the lobby, it could only be used for free for ONE HOUR.
Breakfast is usually not included.
I do recommend this Hotel for its location, but if you're looking for something nicer, it's not the place.
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