it's hard to explain our dissatisfaction with this hotel. Considering how expensive this place is, there are probably 30 hotels in Chicago where your money would be better spent.
First of all, I've never seen a poorer elevator situation. Normally one doesn't feel compelled to write about elevators, but it's clearly indicative of the experience at this hotel... First, don't stay on the 17th (top) floor. The elevators shake the entire floor every time someone takes the elevator...it sounds like the top floor is one big racquetball court. Second, there are two elevators, each approximately 15 square feet, meaning every single time one takes the elevator, one experiences 5 or 6 stops and your elevator has about 11 people in it, comparable to squeezing 11 people into a honda civic hatchback (only moderate sarcasm).
The food: terrible. Forget it, I don't care if you go it for free, as we did (gift from father-in-law). Everything was incredibly salty. Honestly, I don't consider food to be a big factor when choosing a hotel. However, it was terrible, so if you think that's important, forget about it.
Another thing: we tried to order breakfast daily, but for some reason, after the first day, they refused to send up breakfast order forms. They should have given them to us every day, but did not. We called to ask for them, and they would say "absolutely, sir, we'll send them right up." Of course they did not. Next day, same thing. Really? How hard is it to take care of
something as simple? Again, not a big deal by itself, but definitely representative of the level of service.
Furthermore, we had two complimentary drinks as a part of our package (reminder: this package had been completely paid for by my father-in-law), but we didn't get coupons for it. We were told by the front desk just to show the bartender our package deal summary sheet, which we did. The bartender took a full 5 minutes to analyze the card we gave him, in a PACKED bar with other patrons glaring at us like we were farmers, and asked if we had the coupons mentioned. We did not, and I told him what the front desk told us. He told us that he needed to ask his manager. 10 more minutes passed. Finally he returned and said "You know what I can't find the manager anywhere, but I'm just going to go ahead and give you your drinks." Thanks, buddy, for doing me the unbelievable favor of giving me two drinks that cost you $2, which we have already paid for to the tune of some $1750. Really stunning customer service. Wow. Oh my god.
The walls are paper thin.
Forget the bar. Horrible, packed, pretentious
I could go on, but chances are you've already stopped reading.
The point is: for over $300/night (we paid over $500), this place is not the place.
Housekeeping was good. The room's decor was nice. The little media nook was nice as well.
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