Would give 0 stars if possible.
Like other reviewers, I am awaiting a refund from carphone warehouse. I spoke to someone at carphone warehouse customer service who assured me the money would be in my account in 3-5 days. I called today as it has been more than 7 days and the customer service agent said that the payment hadn't been processed and they would need my account details again and it would take another 3-5 days for the money to be in my account. As I'm sure you can imagine, I now don't know if I can trust this information.
The service I have received has been accomodating but clearly not based on fact or how they operate, just to get you off the phone and let carphone warehouse keep the money in their accounts as long as possible.
Shocking service.
company reviews