I have to say I was VERY nervous about staying here. I had been reading reviews for months. We were there for a conference so we had no choice in hotel location. I did request the East Tower, which is where everything is located. The other tower is a far walk away. We were given the tower we wanted and every employee was VERY nice whenwe were making these reservations. Upon arriving we were greeted very professionally and pleasantly. They take your bags to your room, you have no say in this. We were there four nights for the conference and the only complaints I can come up with are the food prices are outrageous for breakfast. If you are preparred to spend $20 for three little kids to have a bagel and share a juice, then no worries. Room service for kids for dinner is EXCELLENT. They have $5 - $6 choices ranging from burgers, quesadillas to chicken nuggets. It was great. The pool and landscaping is so beautiful. You will enjoy your surroundings.
My only other complaint is the odd behavior of some staff. MANY times we had knockings on our door, only to have an employee quickly open our door (before time even allowed us to get to the door) and they would pop their head in to see if anyone was there. (Not good if you're in the shower) Always with a weird excuse too. One person was holding bottled water, seeing if we needed replenished. (at $4 a bottle, no thanks) And doesn't housekeeping note these things when they come through???? Another employee came in with a clipboard. When I asked what he wanted, he stated "never mind" and left. Another woman entered with two towels draped over her arm. (Again, doesn't housekeeping do this?) We were beginning to put it together that they knew there was a hotel full of conference attending folks who wouldn't be in their rooms and the employyees were going around swiping things. It's not the most positive conclusion, but it's the only one we came to.
Over all, the hotel is beautiful, the pool clean and the empoyees we dealt with were friendly and helpful. Food pricey and a few weird experiences. Just be careful . . . . .
Hope this helps a little.
hotel reviews