Stayed here last Saturday to attend a wedding. I was disappointed as soon as I pulled into the front of the hotel for valet. The valet didn't even acknowledge us with a greeting when we opened our door, nor did he offer to help or call the bellhop to have someone assist us unload our bags from the car. It was like talking to a zombie where all he did was give me my claim stub for the car. Walked into the hotel carrying all my bags since no one offered to help us and there were probably 3 staff members outside and there was no other car outside the hotel at the time. I didn't say anything to my wife about my initial impression; she told me what she felt on the elevator after checking in that she was surprised about the cold reception we got.
The only saving point I could think of is they have a nice function hall for the wedding that seems to give the place a retro cool vibe. The room we had was roomy and functional. I do agree with another review that if your room is near the elevator you can hear the tone all the way inside your room.
Upon check out we got the same inept service from the front door staff. Geez there were 4 of them outside when we walked out and no one offered to help us assist with our bags. Oh and yes I got the same zombie service from another valet person. I should never have tipped him for such a lackluster attitude. My 2 cents, if you have to stay in this part of Baltimore then you are better off staying at the Hotel Monaco or splurge a little bit and stay closer to the Inner Harbor and get the Renaissance or the Hilton Baltimore.
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