We booked award travel tickets using Kris Flyer miles. Afterward we realized there was another flight available for award travel which would be a better fit for our schedule. Within an hour of original booking, we called Singapore Airlines to request that we change the booking to the more convenient flight. Even though only a short time had elapsed, the airline demanded $50 per person change fee. We asked for a supervisor to reconsider, but the supervisor also refused to waive the change fee.
This airline offers a good in-flight product, on par with regional rivals EVA and Cathay Pacific. However, when it comes t extracting fees from travelers, they are just as smarmy as any other carrier. Be careful here, if you make a mistake you will pay for it. Lah!
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