Ok, I probably had one of the most irritating experiences here this past weekend. All started when I got my room and then they send me to the concierge to get my parking pass. The dude then tries to make an appointment for me to come to they're \"owners update meeting.\" If I go, then he'll throw out some Vegas shows and freebies at me. It's the same spiel I get every time and the goodies have all become crap items now. So really, it's not worth me sitting in an hour presentation. But, I figure if I have time I'll try to come by Sunday \"if possible\". The dude then makes an appointment for me and gives me something to sign. I notice at the bottom he writes $20 and I ask him about it. \n\nConcierge: Oh yes, you're required to pay $20 if I you don't show up.\n\nMe: HELL NO! You shoulda let me know about that beforehand instead of trying to make me sign it without telling me! \n\nConcierge: I'm sorry sir, don't worry about it, I'll wave the fee.\n\nMe: Yeah, after I just caught you in the act! If I didn't catch you, I'd be stuck going or have to pay!\n\nHe then rips the paper he wanted me to sign and says, \"God Bless You.\" Like I'm supposed to feel bad for him trying to swindle me. Yeah, I caused a scene and I was pissed! I've been an owner with Monarch Grand Vacations for over 5 years now and not once had I experienced such shadyness. That's total bs!!!! \n\nAlso, during our stay we had to wait over an hour and a half to get more towels. I was about to go downstairs and get it myself since it'd be much faster. Because of the delay we were unable to get ready in time for a show we wanted to see and ended up having dinner really late. Plus, one day during our stay, we took out the Do Not Disturb sign to have our room cleaned and guess what??? It wasn't cleaned! AAARRGGH!!!\n\nTo top it all off, when I checked out of the room I had a stimulating conversation with the lady at the front desk.\n\nFront Desk: So how was your stay, Sir?\nMe: Not so good.\nFront Desk: Oh, I'm sorry to hear that.\n\nThat was it! WTF?? Why even ask, if you have no care as to why my stay was not so good. It's like they got robots at the counter! They even had a problem with their computers and they couldn't give me a receipt. The lady at the front desk wanted me to have a seat and wait. By that time, I'm fed up with this place and I just tell them to email it to me.(I'm still waiting on that email and will probably never get it!)\n\nI can't believe this. I've been hyping this place up to my family for months since it's the first time they'd be visiting. I even told them how they could become owners. But really, I couldn't justify recommending the place after the horrible experience I had.\n\nI'm sending a letter to management about my experience but I'm afraid it may be handled by deaf ears. We will see. I'm still an owner and I like the place. The room is comfortable and the large pool is great. It's the people that need work. I'll be back again and the service better have improved or I may seriously look into selling my timeshare.
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