Last December I stayed at the Wynn Encore. This December, the family & I stayed at the Cosmo for 4 days/3 nights. I definitely will be going back to the Encore next year. Why, you may ask? The Cosmo is way more conveniently located, right in the middle of the Strip. The Cosmo is \"hipper\", with a younger vibe. The hotel rooms here are beautifully appointed, and they have some AMAZING restaurants (we ate nearly every meal here. I'll be writing reviews shortly for Comme Ca, Holsteins, Jaleo, China Poblano, and the no-name pizza joint down the no-name hallway from Jaleo). One word explains why we won't stay at the Cosmo again, and why we won't recommend it to anyone: service. Or lack thereof. Here are our 3 examples, from most to least egregious.\n\n1. On day 3 of our trip, we left our room at 8:45am and took the \"Do Not Disturb\" sign off our door. We had a full morning and afternoon out, walking and sightseeing, returning to our room by 2pm to rest up for our dinner later. When we entered our room, we were shocked to see that house-keeping hadn't been there! We were gone for over 5 hours! our beds weren't made, towels were still strewn on the bathroom floor, no fresh towels with which to take a shower... Messy. You don't expect that from a classy hotel. I called the front desk, having to wait on hold for 5 minutes until a live person answered. I told the guy (who was pleasant enough) that housekeeping hadn't made up our room and this was not cool. He said he'd send someone right up, but I said no, we are all resting and I'm about to take a nap, and we had dinner reservations at 6pm, and could the housekeeper come then, when we're out? He said sure. The kids are sleeping, I undress to sleep (we're exhausted from all the walking we've been doing!), and hubby watches the Sunday football game on tv. In my reverie, in a deep sleep, I hear a faint knocking on a door nearby. Can't be our door, right? Then the housekeeper uses her key and WALKS IN OUR ROOM! I bolt upright from my nap, the kids awake, and hubby rushes to the door to cut her off at the pass. Talk about an invasion of privacy! (That'll teach us to always put the security bolt on the door). She tells hubby she was told to come to our room ASAP. What? Hubby says no, we need someone here at 6pm while we go to dinner. Anyhow, I go back to sleep and 15 minutes later, our phone shrilly rings by my bed. It's the front desk, asking why we sent the housekeeper away. WHAT? We go for dinner at 6pm, then walk outside some more, see the Bellaggio fountains and other stuff, return to our room at 9pm. The housekeeper is still there, working our room!!! WHAT???? OMG, this was a comedy of errors all around by management - except we sure weren't laughing.\n\n2. On this day, day 3 of our trip, there was a room service tray on a rolling stand outside a room across the hall from our room. It was piled high with dirty plates and glasses. It was there at 8:45am when we left our room, there when we returned at 2pm, there when we left for dinner at 5:45pm and there when we returned to our room for the night at 9pm. Capital-G-GROSS. There all day, dirty. (Doesn't that attract bugs?). This is the kind of attention to detail - or lack thereof - that the Cosmo epitomizes, in our minds.\n\n3. On day 1 of our trip, our flight arrived in LV early. We knew check-in at the hotel was at 3pm but we thought we'd try to see if a room was available. At the front desk at 9am, the guy said no, no room was ready but he can text me if one become available early, and he said he'd \"expedite\" the process. So nice, right? We walk outside for hours and hours, go for lunch (the lunch restaurant texted me when a table was available, so I know my phone was working fine). No texts from the Cosmo. We straggle back to the hotel at 2pm and were told at the front desk, oh, your room was ready a few hours ago, didn't you get the text? No, no text. She said \"there must be a glitch in the system\". \n\nYes, there's a glitch all right. The glitch is in this hotel's attention to detail and care of its guests.
places reviews