Our company team traveled to Boston for the Yankee dental conference and chose the Westin because of it's convenient location. We have stayed in many Westin hotels and this one was incredibly disappointing.
Why can I hear the people above us walking around? I just want some sleep. Is this the Motel 6? Oh, no that's right I paid over $249 a night to stay here so this must be the Westin but as we continued with the weekend it proved to be Westin employees working at some other hotel. The staff are wonderful with baggage, cleaning, and concierge services but they need to work on delivering on the amenities that are expected with the Westin name.
We travel alot and try to stay healthy and one of the reasons we normally choose the Westin is to have a hotel that supports our healthy lifestyle, but not this one! There's a large non refrigerated snack case with nothing in it!!! Hello............. there is a convention going on and you know the hotel is going to be full, why are you not prepared?
No snacks and No water in our rooms to purchase and the water out of the tap was appalling, get a filter!! So cloudy with sediment swirling (that never disappeared, yuck) that it was not something you would put in your mouth. Given that, why is there no water in my room???? Interesting that when I go down stairs even the Starbucks is out of water, really???? We are human beings we need water, kind of essential.
I requested a refrigerator so I could have fresh healthy snacks for the convention, since eating out isn't that healthy or easy when 25,000 people are at the restaurants surrounding the convention center. They said they only have a few refrigerators and they were out, I had called to reserve one 2 weeks prior. Kind of ridiculous when a Radisson hotel can provide one in every room! It's a high end hotel get some refrigerators come on!
It's great that it has a gym and pool but the chlorine in the pool area is so strong you wouldn't want to stand in that suffocating space for more than a few minutes, so it's pretty much useless. And again, no water in the workout room!! We are human beings and we paid a bunch of money to stay at your hotel, can we at least have some water?????
On a positive note, the beds are amazing. But why are there no fans in the bathroom?? I am a professional, I need a bathroom that I can get ready in that has a fan for the steam from the shower!!! Seems so obvious, have these people ever traveled a lot?
If the beds weren't so nice I would have changed hotels that weekend and gladly paid for a cab ride to the convention center each day. Won't stay here again.
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