The Omni hotel had the best customer service! We were there for a 35th birthday weekend and they had upgraded our room without asking. We were greeted in our room by a complimentary bottle of wine, chocolate cake and waters and cookies for the kids. Upon check-in they greeted our girls and the bell man was singing Christmas Carols as we walked in. The kids then got their Omni kids backpack and the bell man did an exceptional job making sure we all felt welcomed. We had gingerbread cookies and warm cider in the evenings. The 1st night of turn down service a rose welcomed me on our bed. The view from our room on the 17th floor was outstanding. We had joined the loyalty program and had fresh coffee and orange juice delivered each morning. You can choose 1 beverage each for up to 2 guests. The Nespresso coffee machine was delicious! The kids got cookies and milk each night (we were there 2 nights). The shampoo and conditioner was nice and a good size to use for all of us. I brought my own but found that I actually liked theirs too. Service overall was wonderful! The lobby was beautifully decorated for Christmas. It's close to China Town and North Beach (Italian) and a short walk to Union Square. We were all able to walk without a problem and had a 4 and 7 year old with us. The streets were all pretty flat in the area and the area felt safe for San Francisco. Lots of great restaurants but the ones really close are closed on the weekends. We didn't eat at Bob's so I can't comment on that which was open. We would highly recommend the Omni and would definitely want to stay there again!
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