On 28 September 2015, my friend and I were flying back from Taipei to Singapore at 1730. Our flight was cancelled due to Typhoon Dujuan. All other flights were also cancelled and we had to find our own accommodations as most of the hotels around the airport were full. We were told to return to the airport at 9am for a flight at 1245 on 29 September. When we returned, the airport was chaotic due to the large number of cancelled flights the previous day. Many of the budget airlines had cancelled their flights and their passenger had to find tickets for themselves as no replacement flights were given. We obtained our new boarding passes and proceeded to the gate. Unfortunately, there were not enough buses to bring us to our plane and we finally departed Taipei at 2am. During the flight, some passengers were concerned that they were absent from work for 2 days and requested a letter from the airline to explain the situation. When we finally arrived in Singapore at 6am. The COO of Tiger irways came on board our flight to apologize for the delay and gave every passenger a letter and S$200 cash! I was never a big fan of Tiger until this moment. Not only did this budget airline give us a replacement flight. They must have lost a great deal of money for our flight since the one way fare from Taipei to Singapore is only about S$150! This is a company that values customers time, convenience and business. This is not even an action that a full fare airline would have taken. I will always make Tiger Airways my first priority from now on.
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