I've stayed here before when I was at a Convention in San Fran and was very impressed. I'd wanted to go again so that my wife could experience it. Great location and the Westin Heavenly Beds are well named but... the room we had was tiny. When we checked in, we weren't asked if we needed help with our bags. I asked about complimentary wi-fi and was told it wasn't available and I'd have to pay $14.95 plus tax for a day's usage or a few minutes usage. It IS available and can be accessed in the lobby. They held one of our cases for a few days whilst we flew to the east coast for a funeral so that was a plus. Concierge service was good but other than that, not particularly friendly. Pity.
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