I booked return flights Bandung - Singapore on 5th September 2022. I subsequently received an email from AirAsia on 15 October telling me that my flights were cancelled due to 'Operational reasons'. A promise is made for the refund to be made in 30 days. Now more than a month later, the refund is still in progress and no further advisories to enlighten me the status .... except from what I see in my account on their website. AirAsia has no customer service, no customer service phone number, not even an email address. All they have is an online chatbot named AVA, which is worse than useless. So you are on your own should any problems arise after you confirm your booking. Will definitely avoid flying AirAsia if I had a choice.
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