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My husband, 3 adolescent sons and I visit Austin quite often usually staying at the Four Seasons or W but have also patronized the Stephen F. Austin. We checked in 3 rooms for 2 nights on 12/29 with the 3 boys and their friend. The first night there my husband and I were out for drinks when we received a frantic call from one of the boys. The boys detailed in text and talk that they had found 2 dildos in the armoire of one of their rooms. My husband and I rushed back to the hotel. In the lobby the night manager and the security guard confirmed the findings. The night manager's only remark was that he was very embarrassed by the situation and this was not a common experience by his hotel guests. We were offered another room and comped for that one room for one night only.
The next day there were no phone calls of apology and no follow up. At check out the assistant manager reiterated his embarrassment but essentially left the situation as "my bad"... He kept on repeating "there is nothing for me to say." Our disappointment has more to do with lack of sincerity by management of understanding the trauma and comedy affecting adolescent boys. We would expect this on the outskirts of town at a motel next to a truck stop, but not at a 4 diamond hotel downtown Austin.
We will not stay at the Stephen F. Austin again!!
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