My experience was so bad I nearly moved. The promised free Internet access didn't work, which was a disaster for me. Fortunately the nearby Arlequin Cafe is wonderful, has free Internet, and is around the corner. I practically moved in there. To be fair, the hotel had the Internet repaired by the time I left. My room was tiny, with no desk, one hard chair, and a miniscule closet, if you can call it that. The walls were paper thin and I heard everything my neighbors said. They started talking at 6 a.m. The free coffee was bad, and I took breakfast each day at the aforementioned Arlequin Cafe, passing up the free option at the Inn. The restaurant, Ovation, is also to be avoided. Fortunately there are excellent options on nearby Hayes St. As for location, cabs are nowhere to be found and it's a long walk to the nearest muni station. And while walking anywhere, be prepared for the homeless camped in every doorway. The staff was nice, but obfuscated whenever I complained, such as their claim that the Internet service was "slow" at certain hours because so many people were tapping into it from outside the hotel. My bed was never made during the day and "turn down" service also failed my last evening. There are far better options in San Francisco, even if you're going to the opera.
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