This Airline needs trained Passenger Service Agents. Everyone needs to follow the same rulebook. It was in May 2023 when I flew from Toronto to Vancouver and my bag was little over than 23 kgs and the passenger service agent was kind and she let me through. This time (June 2023) when I flew from Vancouver to Toronto, Its the same situation again. My bag was once again over than 23 kgs. The Passenger Service Agent was not only rude but also said that max she can allow is 23kg. These are her words "The Passenger Service Agent in Toronto might have let you carry luggage that's more than 23 kgs but you are in Vancouver now. I'm not taking more than 23 kgs. Either you pay $103 or just pull out your stuff." I ended up paying the heavy luggage fee because there are some important books in my bag. I get it, the staff is only following rules and I'm not blaming her. But she is in customer service and she shouldn't be rude to the guests like this. Lynx Airlines should train their staff more about customer service and also Why are some people okay if luggage is over 23kg and some people not? Why can't they follow the same rule? I'm not flying with them again. Totally disappointed.
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