After seeing the gorgeous photos of the hotel, and the rates, I expected a great hotel. We were very disappointed. The location was perfect but that was all that was great. The hotel was in the middle of major construction. This was not mentioned when we booked. Neither were our rated adjusted for the horrible noise, inaccessiblity to most of the public areas of the hotel, or inconvenience. We were initially given the a room on the 12th floor. The sawing noise in the lobby was so loud, (even with the doors shut) I requested a change in rooms. The hotel first told us constuction was only till 5pm each day! They expected us to bear with this much noise from early morning till 5PM? They did change us to the 18th floor, which was bearable but still very audible. There was no fancy lobby to speak of due to constuction. Just a dusty mess. No offer of a bellhop to take up our bags. No hello by staff passing by on the floors. No real service or friendliness. The pictures of the fitness center showed amazing views. In real life, the glare of interior lights on the glass don't allow you to see out at all.
On the positive side, the rooms were larger than the average NYC hotel room. The view was very nice of Time Square. There was a starbucks on site (actually, 2 of them). Very close to Amsterdam Theater. Right outside the hotel, on Time Square, Broadway has been closed off to traffic and now is a large pedestrian walkway with cafe type chars, tables and bleechers for watching people and 10 story tall screen billboards. (So fun!) NYC has gotten so much better than even 5 years ago. Great great location.
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