Unfortunately Currys have really let me down by wasting my time this weekend. I wanted to buy a TV that was cheaper with a competitor (John Lewis), and as Currys is closer to me I checked would they price match for me.
I checked the terms and believed they should. So I used the voice chat on the web to talk to an employee who sounded like he was in one of the stores rather than a call centre. He confirmed they would price match and was willing to take the order there and then. I decided I wouldn't as I wanted to see the TV in store first and thanked him for confirming.
I drove 55mins to the store where I was then told they couldn't match the price, even though I explained about the earlier conversation.
I then got onto webchat that evening who said they could match the price, and gave me a discount code. When I asked what discount the code would give me, as it wasn't to be used until the following day, it still did not match the price from JL. When I explained this the web chat advisor told me the system wouldn't allow him to generate a code greater than 40% off even though the total discount to match JL was less than 30%. When I asked again and explained, he ended the chat.
I requested a transcript of the chat to my email, which never arrived and that was the end of it.
Cheers Currys for having numerous members of your staff give me different answers and wasting my time. Hardly worth the effort....
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