I stayed during conference week and paid $270+ / night for 5 nights. I saw a 3.5 rating so I figured they'd be decent. I was wrong.
Rooms are extremely SMALL. They are not more than 10 x 10 and feel like a tomb. I am not claustrophobic but way too much furniture is CRAMPED into the room. Rooms should be worth absolutely no more than $150/night. There are low-class delis and restaurants around hotel. The homeless wander everywhere and the general atmosphere is UNSAFE.
The staff are the worst. They act as if they are doing you a favor.
- I wanted to change my room for a better view. The front desk staff tried to talk me out of switching rooms! They acted as if I didn't know what side the Bay view was and literally LIED to me and told me that my current room had the best view.
- They gave me the RUN-AROUND about changing rooms, telling me that they were always sold-up. I ran into a housekeeper who told me that was a LIE and that 3 whole floors were VACANT !!!
- I tired to set up my wifi and had trouble. These folks tried to blame my PC. After I refused to have them install updates of my laptop, I discovered they were WRONG. They were giving out the wrong access code.
- Wifi is non-existent. My laptop states that I have full signal. This amounts to 16 kb/sec.....pitiful....that is slower than dial up !!!!! DO NOT STAY HERE IS YOU NEED WIFI !
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