My flight has been cancelled due to COVID-19 regulations. I insured the flight beforehand and asked for a refund. I received three blank, copy-pasted emails where it was clear nobody reads my requests, telling me I will get a travel voucher. After threatening the company with legal action, they agreed to pay me my money back within 90 days. 90 days (a long while, isn't it!) passed a week ago and my refund is nowhere to be seen.
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