We spent 2 nights at this hotel to celebrate our anniversary. The location is fantastic with the skywalk that lets you get around downtown Indy without getting out in the elements. Unfortunately, this hotel needs help with cleanliness. When we checked into our first room, there was a smear of what we assume was chocolate and crumbs over the white bedding. Yuck! We called downstairs immediately & they gave us the room to a new room and told us to meet them there. We went to the new floor & stood outside the room for awhile waiting for someone to meet us. Finally someone else came to occupy the room so we had to go back downstairs to get another room. After finally receiving a 3rd room, we were all set. The room had a great view & was quite spacious. Unfortunately, the shower was nasty - little curly black hairs & other gross stuff smeared on the wall of the shower, plus the back of the bathroom door. I dropped the back of an earring on the floor in the bathroom and was greeted with all kinds of dust bunnies under the bathroom sink. The bed was clean so we decided to go ahead & stay. The room with the pool was dirty as well. There was trash and spilled food items all over the floor. I understand that a group could have just been there but we came back hours later and the mess was still there. The pool water was cloudy & you could not see the bottom. The hot tub was also dirty and the jets were on so strong there was nothing relaxing about sitting in the hot tub. That is the first hot tub I have ever sat in and had water continually, violently splash me in the face. The location of this hotel was fantastic but their housekeeping department really needs to kick it up about 10 notches. Ewww!
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