I gave this place two stars just because of the Blue Duck Tavern, why?
I spend the week in DC and stayed at 3 hotels, first couple of days had to be with 2 other families at the Four Seasons for Thanksgiving, moved at the Park Hyatt when everybody went home and after moved to the Willard for a meeting.
I booked the Park Hyatt with my Amex Fine Hotels and Resorts program. When I got there to check in there was nobody at the front desk, stood for a couple of minutes unitl the concierge saw me standing and decided to help me. Asked him about the Amex hotel amenities that was included he had to go inside and ask the manager about it twice, kinna odd that the manager can't even go out and personally answer the question right. I was even told that with the rate your paying the amenities are its probably included in the price, really?. After a few minutes and finaly finding another receptionist that knew what was going on she gave me my keys.
So I went up my room and was placed on a floor where they were painting the walls and the doors. The paint odor was realy bad to the point that it went inside the room when you opened the door and walking from your room to the elevators you had to hold your breath. ( I have attached pictures to my review showing wet paint signs on the doors in the hallway you had to walk through before you got to your room).
The room itself had a modern touch to it and was ok nothing close to any hotels I stayed under the Amex Fine Hotels and Resorts program. One of the positive things at this hotel was the room service, the food was warm and was cooked at the Blue Duck Tavern.
Now the Blue Duck Tavern restaurant for me was a different experience, the food was one of the best dishes I had at DC. The you can see them preparing the food with the open kitchen setup which was an added a little touch.
The next day when checking-out I was looking at the bill and the Amex amenity was not taken out, the person at the front desk had to call the supervisor to adjust the prices something most of the hotels I stayed at never had problems. I know that this hotel has all the great reviews in tripadvisor but most of these are probably not using the Amex Fine Resorts and Hotels, if your in the same boat as I am give them a call when you reserve and make sure.
If I were to go back I would just eat at the Blue Duck Tavern restaurant and find another place to stay.
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