We stayed here for a large event at the end of June. You would think that a large Hilton chain hotel would be experienced at dealing with city-wide events with hotel rooms being at full capacity for 2 weeks straight, but not so. We arrived to find extremely long check in lines and only 1elevator for the 9 story hotel. Once we did manage to get our room, it was occupied, so we were given another room. This one was smoking, which we explicitly requested against. The manager stated that there were no other rooms left, which we later found wasn't true, but it would require some customer service time, which wasn't the priority. After multiple "discussions" we managed to be moved the next day, however, no compensation was offered for the night in the smelly room. Once we did manage to settle in, the room was nice and spacious, with upgraded amenities and decent beds. The one bright spot was the stellar workout room at the Capital Club adjacent to the hotel. The only way I would stay again would be during a quiet period in the city (in Columbus by OSU this never happens) where I was guaranteed a non smoking room. Overall very dissapointing Hilton Honors member stay.
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