I booked this hotel for myself, my partner and his parents because of the location. We were going to book a hotel just around the corner but
after reading reviews and seeing the beautiful pictures online we went
for this. Pretty much from the moment I stepped into my room I regretted it.
If you are expecting anything other then a place to rest then do not book here. The hotel lobby was impressive, especially the massive windows looking out onto Times Square but that was the only highlight for me.
The staff of the entire hotel left a lot to be desired. The concierge was incredibly unhelpful, when we asked about simple transport solutions he simply said "take the subway". The bar staff were also rude. One waiter took offence because we requested food in the bar area and simply walked away from us. And no one in the hotel seemed to
have any sense of urgency, we were constantly left waiting around while they took their time at doing the simplest of tasks.
The rooms themselves were basic but terribly dated. We were on the 27th floor and had a nice view of Times Square but apart from that I was left underwhelmed. For the same price the other hotel we could have had was a stunning boutique hotel.
As I said above, if you want to just rest your head you can probably find a better deal elsewhere, if you want a nice room its not here. If
you're after an amazing view, this is it but trust me it's not worth the hassle!
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