We had issues with this hotel, because we booked through expedia but this is the first time I've ever had issues with 3rd party bookings. We arrived and were told the room I'd booked and paid for months before "wasn't available" and wanted to substitute another less expensive room. So I called expedia to try and sort it out and when we went back to say we wanted to speak to a manager, suddenly they 'found' a room for us. After getting up to the room, I realized they'd only given us breakfast vouchers for two mornings and went back down and the front desk then they said "well, you're only booked for two nights", I replied "no, I booked and paid for 3 nights" and then they pulled out my signed check-in statement and said "see, two nights and you signed"... anyways, I just stood there are repeated that I paid for 3 nights and gave them my expedia booking info and we finally got our 3rd night. I book through hotels directly and 3rd parties (expedia, hotels.com, priceline etc.) all the time and have never run into such weirdness while checking in anywhere -my boyfriend and I were so annoyed that we pretty much spent the next 3 days anxious to never see the place again we felt so unwelcome!
The location is great though, easy access to several subway lines and penn station (we flew out of newark so that was handy) and I would love to stay around that part of town again but don't think I'll book a hilton again anytime soon. There are plenty of other options in the neighbourhood though.
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