Whenever I am in DC, I prefer to stay at the Fairmont because it is always a solid and very pleasant experience. I did have a few minor blips upon check-in (rudeness at reception desk and misplaced checked luggage) but the assistant manager (Mr. Nussbaum) was quick to remedy the siutation. He apologized for the rudeness, found my bag and escorted me down to the fitness club, where I was able to change for my dinner meeting since my guestroom wasn't ready. Gestures like that are what is really important to me when I am staying at a hotel. It makes me feel like I am more than just a room key and increases my loyalty to the brand. Bravo to Mr. Nussbaum! After that, the rest of the stay was fine as always.
Plusses: fully equipped health-club (free for President's club members); well-appointed lobby-bar with several different seating configurations condusive for hanging-out or impromptu business chats; reliable room service and hotel restaurant
Minuses: guestrrom television could have used an update/upgrade
hotel reviews