I booked this hotel through Expedia only because it was part of a package deal and becasue it was located near BART station in the Union Square area. It turned out to be a gem! From the moment the front doors were opened for us, we were given the VIP treatment! Tyler greeted us with a happy smile, allowed us to check in a 11 am, and sent up a bottle of wine when he found out we were celebrating our anniversary. The staff really hustled to satisfy our every request and acted like they enjoyed working there. There was definitely a determination to provide the best customer satisfaction. The hotel was recently renovated and shows both the old fashioned charm and the new updated look. The lobby looks like a nice Starbucks and the bathrooms have new fixtures. The flat screen is big too and the walls are freshly painted. The King Size room was on the small side...but not any smaller than what you would find in New York for the same price range.
The hotel is located within a block of the Powel St cable car turnaround, the BART, and the F Line Street Car. So the only reason to rent a cab was when we were in a hurry to get to a dinner reservation. The Italian restaurant next door is wonderful and open late.
If you retire early and want peace and quiet, then you need to get a room facing the inner courtyard. No view...but very quiet. I wanted a view, so I took a room on the 5th floor facing Ellis and overlooking the Fusion Lounge across the street. That club is very popular and noisy up until 2 am. But I didn't mind since I was up past midnight anyway. But I can imagine other people would not like it.
If I could get the same deal, I would definitely stay here again!
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