Stayed here for the first time, ive stayed at TheHotel before, and the hotel is a disaster. Service at Guest services is dreadful, from your room, it takes more than 6 minutes for anyone at the front desk to answer a phone. most of the building is under construction, switching from TheHotel to Delano and all of the grounds are limited since construction is underway. The floors where rooms are located smell like heavy cigarettes, and the overall staff (with the exception of housekeeping which was phenomenally helpful) was unhelpful. Amenities in this building were not available, and we had to use those in Mandalay Bay which although connected, was very far away.
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