We arrived late 1030pm after a very long tiring journey. 1st impressions were large impersonal hotel. Typical of a major city. Check in was fairly quick, And we went up to our room to drop bags off and go get a bite to eat....
The room was fairly small and a little disappointing. We kept hearing a swooshing noise every 2 seconds. We then realised we were backing on to the 4 lifts! I decided to phone reception to see if we could change. They said yes but not till morning. We decided to put our personal belongings in the safe. Ie money passports etc. It was broke, so I phoned down again and was told they would send somebody up. When he arrived, he immediately told me that this safe was broke, and to phone down to change rooms. I did as he said and was told that there was no king bed but we could have a double. Fine! We gathered up all our bags and 2 large cases. We were then given the key to another room. Soon as we walked in we were hit with a strong smell of urine. The furnishings were very old and tatty. The lampshades had stains on them. I phoned again and was told to get another key. I was not too happy by this stage. Carting bags up and down long corridors and up and down floors was really annoying! Our next room once again had no working safe. The man came up again and told us that it didnt work in that room!!!! I was furious by now and went down to reception. When we got to the desk the receptionist said shall I get you the manager before I had even opened my mouth.
He was a very quiet, unapologetic man. He gave us another key and off we set, bags and all! My husband tried the card in the door, it wouldn't open? After 2 or three attempts a women opened the door to ask us what we were doing? We had disturbed them in bed!
As you can imagine I was now ready to blow. When we got there we asked to see him. " is there a problem" he said. We told him somebody was already in the room! All he said was " oh somebody must have forgot to book it out" and proceeded to phone the room up and check all her details, leaving us still with out a room!
I told him it was not fair that we had originally booked in 1 and a half hours earlier and were still waiting. He never even apologised.
Our last room was ok, nothing special maybe a 3 star at a push. Knobs missing off drawers, not particularly clean and a bit dated, but the safe was new!
It was now too late to go out so we decided to have a drink and go to bed. First we had to phone and request tea making facilities, as there wasn't any in there. My husband then went to get ice. Every floor had ice making. He went from the 11th to the 2nd to find a machine that worked! It seems that this hotel is very much lacking in maintanence, and customer service. We have stayed all over the world and never come across such couldn't care less attitude.
On a good note, the hotel is very well situated and we did only sleep there. The bed was comfortable and with earplugs we slept ok.
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