This is NOT a 5 star hotel. 3 at very best. Reception efficient. The hotel was very busy but this is no excuse for the room not being cleaned properly. Carpets were stained and dirty, bathroom not cleaned properly, beds not made properly, dirty towels not taken away, no robes or slippers and the whole room was dank and gloomy. Furniture was shabby and chipped, and the view terrible This was a so called 'executive' room which we paid extra for! However, the air conditioning worked well and the room was quiet given the busy location on Times Square. I would never return, one of the worst hotels I have stayed in. The streets outside are tacky and polluted to the extreme and the hotel is gloomy, dirty and dark - almost depressing. It is a real cheek to say it is 5 star. I have travelled extensively and always stay in good hotels, I can't believe how bad this was. Photos on their website are not representative.Couldn't wait to get home. Don't go there, New York is great and there must be true 5 star hotels out there!
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