The Heartbreak Hotel was not what I've expected. The Best Western that we previously stayed at the night before was much better/cleaner for less the $$. Overall the hotel is poorly maintained. We stayed in the King Suite for 2 nights. The toilet had pieces of wood supporting the bottom of it. The walls were eaten up. We found a big black bug crawling in the bedroom ceiling. The main elevator was not working the whole time. Maybe if the staff cared about their jobs, the hotel would be a better place. The hot breakfast was ok. AND THE MOST IMPORTANT PROBLEM THIS HOTEL LACKED WAS WIFI. After reading several earlier post, they haven't had WIFI for awhile. Maybe it was the hotels plan not to have WIFI so that customers will not complain on trip advisor or hotel.com during their stay. LOL....The computers (2) in the business area were very slow and did not have the latest software/antivirus. The food in the Jungle Room is ok, need to add more selections. I will definitely think twice before staying here.
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