I went with my husband to the Omni hotel for a three day stay. Our first impression was very very good, the valet service took care of our car right away and check in was a breeze. After that it was downhill all the way . The first room we were in was tiny and not sound proof. We were able to hear word for word the discussion in the room right next to us. We asked to have our room changed and that was done with no problem , but we realized all the rooms were the same.
Both nights housekeeping knocked on our door to see if we wanted our bed to be turned when we had the do not disturb sign on.
Last but not least, when we left the hotel , we realized that my husband sunglasses were missing from their box, although our car was parked at the Omni from our check in till our check out. We called the hotel and asked to speak with the valet service, they said they cannot do anything for us.
Oh and when we got our credit card statements we realized they charged us twice for our bottles of water , but at that point we has just given up calling the hotel. I usually stay in Omni hotels and the one in Montreal is wonderful , however this one was not up to par at all.
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