I visit the restaurant on 2nd November 2013 for the Weekend High Tea with my family. Prior to the visit, I called and make a reservation for 3 adult and 1 children with a baby chair. Around 1230 I arrived at the restaurant and then I proceed to my reserved table. I put the baby chair at the space beside my wife and suddenly a lady come to me and said, Sorry Sir.. Please remove the baby chair back at the first location because this is a walkway for hot item. I said, OK.. please relocate my table to a safer place for me to have a dine and safer place to put a baby chair, she said cannot since all the table has been reserved. Unfortunately, there are a table at the rear portion without any reservation. I remain the baby chair and walk away to view the variety of food. Then, the Captain Mustafa came to me and said, Sir we will not responsible if anything happen to your child. I stick with my stand and asked them to relocate our table. I said that I am not the walk-in customer, I have make a reservation and you should know that I request a baby chair and it is your responsible to ensure the safety of my child and my family by put my table at the safer location in the restaurant. The argument happened about 5 minutes until I said.... Don't Make Me Hard To Put The Review In Triipadvisor.. Suddenly, the captain cool down and said sorry Sir, we will relocate your table to the rear portion... after that we enjoy our food and the captain very pleasant entertain our table. The captain really saved the day since I am totally piss off with the service. Hope the management will upgrade the customer service skills especially to the waitress. Another thing, one of the waiter really respect the customer but I forgot to take his name.
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