The flight itself is adequate. The disaster that is Air Asia’s broken reservations and customer service system is another matter. The issue was to pay the equivalent of USD$5 in additional baggage. Two hours wrestling with a website that generates error message after error message and ‘payment doesn’t go through’ on 4 valid credit cards. Asked my travel agent to try to resolve and they confirmed it was not possible to pay the charge online. I ended up taking a taxi to the airport and back to pay this charge. AirAsia’s own personnel were embarrassed by the whole thing. If you manage to buy a ticket and not have to make any changes at all, you might be all right. Otherwise fly another airline. I certainly will from now on.
airlines reviews