Choosing Lufthansa with my wife to spend our honeymoon in the US. Flight was cancelled due to covid, so changed our trip to Mexico in 2021. My wife got a leg thrombosis being pregnant before the trip. They were willing to convert the amount we paid into a flight credit. They were not able to provide any written confirmation of it, but we thought we are in good hands. In 2022, our son was born with a rare genetic disease. Of course, we were unable to travel with him, and did not focus on our travel credit. Contacting the customer service this year, they informed us that the credit expired (with no previous notification, or alert). Since then, regarding the situation we are in, just wanted to extend the credit, to be able to use the amount we already paid. From department to department they are sending us. We are sending emails, proceeding phone calls without any help.
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