Made a dinner reservation for 5 pax, when escorted to the dinner table, we were left totally flabbergasted at the moment we saw our seating: 5 of us (grown adults) were expected to sit at a 4 sided square table which would cosily fit a 4 pax party. Ironically, though we were told this was for 5 pax, the table was only set with placemats and cutleries for a 4 pax party. The reservation was not made last minute, in fact, it was made weeks before. Had the restaurant made such seating arrangement noted at the time of the booking confirmation, we would have made a wiser decision to dine elsewhere. In fact we were not told about the arrangement upon arrival at the reception. I strongly believe that it is only common etiquette for restaurants to notify patrons of any shortcomings especially in terms of seating space, however this was not observed at all in Strato. When questioned, no apology was made for the make-do seating arrangement, instead we were shot with the words of the waiter who said that this was how its going to be, indicating that we were to take it or leave it.Had we wanted to brush our elbows and arms when eating and constantly rearranging plates of food just to leave more space for other plates, we would have gone to a crowded hawker centre.We left Strato feeling completely disappointed and frustrated; did not dine in there as we wanted to have a comfortable family dinner but Strato simply failed at that.
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