My family and I just returned home from a 4 night stay at the Sofitel in NYC. To be clear, this review is for the Prestige Suite and not a standard room.
The Good:
The staff at the Sofitel is amazing. Albert (who may be a manager) is particularly helpful, thoughtful, and is just one of the nicest people I've ever met. There was some confusion in the system as we had two reservations but Albert quickly resolved things and apologized many times for the error (which I don't even think was Sofitel's fault).
We received, as a welcome gift, a beautiful presentation of a bottle of champagne, Evian, a box of chocolates, and an array of pastry featuring a giant chocolate Statue of Liberty. Talk about going above and beyond!
The location of the hotel is fantastic - close to shopping, Radio City, Times Square, and all the subways. The park is in walkable distance, as is Time Warner Center.
The room itself is showing some wear and tear but it is clean and the gigantic balcony attached to the Prestige Suite is extraordinary. Not sure if we'll ever find such a view again.
The Bad:
My main issue with this hotel is that it is showing it's age. The carpets are in need of a serious clean/replacement, the furniture is scuffed, and some of the common areas are frankly just dirty. Some upgrades need to be made sooner, rather than later. That being said, the bed is one of the most comfortable I've ever stayed in and I slept amazingly well.
Overall I would likely stay at this hotel again. Not sure if the standard rooms are worth the price but I'm willing to check them out, simply because of the great service.
hotel reviews