Terrible experience ad waste of time!
I spent 11 minutes unsuccessfully trying to book a new paid repair for our washer dryer, with him telling me there was no record of its previous repair on your system, even though i gave him the receipt number for the last booked repair.
He told me without the model number of the washer dryer, I couldn't pass the data protection questions so he couldn’t help me.
Seeing as he apparently had no record of our washer dryer on their system, I can’’t see how that was even a question?
He either knew what we had there, or he didn’t have any record of it- it can’t be both!
He kept telling me we had a kenwood- I said not at that address we don’t but we do in our own house- a fridge and cooker from currys but he was insisting we have it at the flat.
I said to him, I am trying to pay currys to come and do a new repair on our washer dryer (the last care period had expired) and let them access OUR FLAT, with our keys, paid for by MY MONEY so why can’t he just book that in at which point he told me I was yelling at him and to stop yelling.
I was not yelling at all, as you can hear and he was not trying, in any way, to be helpful, or to make a booking for me for a repair.He had an attitude from the start.
He said he needed to find our file and find the appliance, before he could do anything.
It is not the customers fault if Currys can’t find records on their system.There is nothing I can do to help other than give my name and my addresses yet he just said that he can’t find it on the system and he said to me that it “was still your job to pass data protection”.
I told him ALL the other details her had asked for!
All I didn’t know, was what the model number was of the hotpoint appliance, and because of that, he said i didn’t pass data protection, which is ridiculous, as he couldn’t apparently find a file on that appliance anyway, so what does it have to do with “data protection”?
After 11 minutes on the phone, he was refusing to do anything to take payment or book a repair at all, and when I told him that Its my flat, and I am wanting to pay my money, to give them entry to my flat, to fix my machine, with my money” at which point he says “Don’t raise your voice to me!” “Don’t speak to me like that!”
“I said “What does that have to do with Data protection? You’re being snotty with me! - I’m trying to ring up and book a repair ”
He said “I’m not being snotty”
I said “you are! I’m trying to ring up and book a repair for an appliance that isn’t working”
At which point he interjects “Don’t shout at me!”
I said “I’m not shouting at you.”
He says “Please don’t raise your voice! If you’re going to carry on raising your voice and speaking to me like that, i will terminate the call”
I said “I am trying…to…”
He said “I will terminate you under the health and safety at work act”
I said “Ok -Good- I will talk to someone else, as you are really rude.”
And then I hung up, after 11 minutes getting nowhere with a very unhelpful and rude customer “service” rep and called back and spoke to a lady who was most helpful, very polite and got her jog done without being difficult, unhelpful and rude.
After finally getting the job booked in through a polite staff member 10th August the tenants at the flat waited all week to get their dryer fixed, only to have Curry's refund the repair cost the day before- the only notification we received was an emailed refund receipt, but no explanation, and no notification that no one would be attending the next day to do the repair as booked.
It took me calling Know How for an explanation, only to be told they don't do repairs in London anymore and they shouldn't have booked it in.
The whole experience with Curry's has been extremely poor.
In reply to Curry's feed back below, I did a complaint through RESOLVER straight away that got a wishy washy "sorry about that" response, and I included a recording of the phone call with the rude customer service guy which they claimed they couldn't listen to as their system didn't allow them to open files.I offered then to email it to a different address tehy supplied as I felt they needed to listen to how this guy behaved- if I was a business owner, i would be mortified someone spoke to a customer in a snarky and unhelpful way, but no one has bothered to reply!
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