We are flying out of Rome to NY to connect to LAX. We were not told about a delay until we were already at the airport with our bag checked. The airline sent us to a far corner of the terminal to get information. There was nobody there. The next gate over we asked for help, they sent us all the way back to the help desk which we'd passed already. The "help" desk told us that the flight was delayed, they couldn't do anything about it and had no answers because, get this, the flight wasn't officially delayed yet. They said come back in 30 minutes to figure it out. We asked if there were options and they said no. Never once checked flight logs, never once looked to help. We come back, they tell us the flight is delayed 3 hours and now we're going to miss our connector flight. Is there anything we can do? They shrug. We asked for an upgrade. No. We asked for a row to ourselves as my wife is pregnant and they've greatly inconvenienced us. No help. No answers. Will we make a connector in NY? Do we need a hotel now? Who knows! Certainly not the two horrible women at the "help" desk who, instead of offering any sort of assistance, scolded me for not doing more for my pregnant wife. Absolutely horrific and atrocious. Not to mention, our inbound flight was delayed due to a strike nobody told us about either so they messed up both our flights with no warning. Use ANY company besides ITA.
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