We arrived at the Peabody and were thrilled when we saw the elegant lobby with the ducks swimming in the fountain.
However, when we were taken to our room, as soon as the door was opened by the porter a very strong smell of damp came to meet us. We asked for another room. The porter contacted reception on his radio and we were instantly given another room. The new room was fine, large and furnished beautifully. The bed was comfortable and we looked forward to our stay. We slept well on the first night but in the morning when my husband was having a shower he was joined by a cockroach. We were horrified and rang down to customer services and asked for someone to come to sort it out. No-one arrived, so I went down to the lobby and spoke to the receptionist and said we needed someone to come to the room immediately and that we wanted a different room for that night. A janitor came to the room and dealt with the cockroach, and we were given a new room on the Club floor. Although the hotel staff voluntarily gave us the upgraded room they did not tell us how to reach the floor in the elevator, and we were embarassed that we could not get to the twelth floor. Eventually a gentleman in the lift showed us how to use our room card to access our floor. We were not told that there was a complimentary breakfast either. So although we were upgraded we felt that it was not done with good grace. When we checked out of the hotel our parking charges were cancelled as an apology for the problems we experienced which we thought was a nice gesture.
The hotel is well situated and the staff are helpful and polite. It was the unwanted guest in our room that spoiled our stay slightly.
The ducks are fab, by the way!!
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