I did 3 separate flights. SIN - SGN - CXR - CXR - SGN. Checking in was ok, boarding the aircraft and disembarking the aircraft is an absolute nightmare, on board cabin layout is terrible, service below average, getting answers from staff members is non existent. Calling and emailing Vietnam airline office to claim missing miles is a horrible experience do not ever consider using LOTUS MILES, this is the worst frequent flyer program available.
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