From the minute we walked in the door it felt like a cattle-call. The hotel is located VERY well for seeing main sites of Midtown, but there was absolutely NO personal touch to our stay. The light fixture in our bathroom was completely broken and missing the cover, and the lobby just felt large and impersonal. As we were trying to store our luggage for our day of check-out we waited in line for 30 minutes only to be told that storage room was full so we needed to go downstairs and wait in another line while they opened another room.
On a positive note, we did room service one night and the food was fantastic. The rooms are typical Manhattan hotel rooms - small but well appointed. As a frequent traveler to NYC for work and play I recommend finding one of the many boutique or smaller hotels and enjoying the personal touches they may offer.
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