I'm a Hilton Honors Diamond member and stayed 2 nights this month on Honors reward stay. Upon arrival, I'm greeted at the entrance by the bellmen and I wan't offered any luggage assistance. They saw me carrying 2 suit cases and a computer bag, but chose to keep conversing with each other. At the point of check-in, the front desk agent didn't offer luggage assistance either, so I had to ask her if someone was available to help me (this took a few minutes). I called the Guest Service hotline to have my room serviced at 11:00am. only to come back at 12:00 and it still wasn't done. I placed the card on my bed for a linen change and the housekeeper left the same dirty pillow cases on my bed. I checked in to find someone elses hair on my bathroom floor as well. I tried to ask for an hour later for checkout as I was moving to another Hilton hotel my day of checkout. The male front desk agent was very quick to cut me off and say "we're full tomorrow and have to get all the rooms turned quickly". This is what you don't want to hear when you're a Hilton Diamond member and patronizing other Hilton properties.
The view was nice from my room and the restaurant served great food. Other than this, I will not be returning to the Hilton San Diego Resort & Spa until they improve on their customer service.
hotel reviews