Went in to the carphone warehouse store to have a look at new iPhone, as soon as i walked in got staff pestering me and wouldn’t let me do my own thing. I then ended up buying a phone which they asked me to trade in my old phone for, at first said ‘you’ll get £290 for it’ then it ended up being the worth of £80. It was all a big rush and I felt literally pressured into agreeing to this stupid trade in I wasn’t too keen on doing, I walked out and realised I could sell my phone privately as I knew I would get more money, but still do the upgrade to new iPhone WITHOUT a trade in, and was willing to pay For the early upgrade plus the £80 cost they were buying the phone for originally. I Went into the shop two days later and explained I had sold my phone and they arrogantly laughed and said ‘you can’t do that why’ve you done that it’s now our property and it belongs to us’ even though two days before they said it wasn’t theirs until i physically GAVE it to them. And also said ‘how much did you sell it for can you not buy it back off the person you sold it to?!’ All because he had lost out on his commission! As if I am going to buy back a phone I have just SOLD?! Then they said ‘well it’s in the terms and conditions if you agree to trade in your old phone then you can’t change your mind’. Well I am sorry but on the day I agreed To this, i got given NO terms and conditions just a sheet of paper with my name and address saying my contract price and cost of early upgrade. They then said ‘technically that’s fraud we can cancel your order’ and my mum said well cancel it then and then they said well we can’t do that!! Well why tell us to in the first place?! Some Staff at this company (not all there was two girls who were lovely and understanding) made me feel VERY upset and intimidated as a young girl and i nearly started crying in the shop the way they spoke and their attitude was appalling I had to walk out. Then before we left my mum got told from the assistant manager ‘right you can have your new phone but don’t do it again’ excuse me? Who are you telling what to do?! Disgraceful.
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