When I first booked the room, the person who took my reservation wasn't that friendly. When I called back to give my credit card information the day before my stay, the same person asked me several times what time I'd arrive. I told him I didn't know yet, and he told me curtly that if I didn't arrive by 10:30 p.m. I'd be "out of luck" as nobody would be in the office to help me. I assured him I'd be there before that time. When I checked in, the clerk immediately told me to disregard the message he'd left on my cell phone asking for my credit card information or my reservation was going to be cancelled. He hadn't noticed that I'd already given that information until after he placed the call. The check-in clerk was very nice. When I got to my room, the first thing I noticed was that there was no alarm clock. I was planning to set an alarm because I had to get up early for a work event. I called the front desk to ask for a wake up call, and was told to do it automatically on the phone. Well, it didn't work on my phone. Also, a light bulb was out. So, the clerk came up with a light bulb and to help me "figure out" how to program the wake-up call. The light bulb worked, but he couldn't get the phone to work. So, he told me he'd bring another phone from an empty room. He brought a filthy, dusty phone and set up my wake up call for me. Glad he set it up as I didn't want to touch that phone. The sleeping area was big, with one bed and a couch/futon. There was a divider so it would be a good room for a family. The bathroom was TINY, but nicely remodeled. The carpet was so filthy that I didn't dare go barefoot on it. The sleeping room area needs an overhaul/updating and a good cleaning. I found hair in the sink as well, which is my pet peeve when staying in hotels. I also could hear the conversation the next door neighbors were having; the walls were that thin. And I was right above the Muni bus stop so heard the buses. But, for the most part, it was pretty quiet. Would not stay here again for work, though I could see staying if I needed to stay in SF and wanted to be near the ocean, Cliff House, Legion of Honor, etc.
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