My boyfriend and I booked to stay at Red Rock for 2 nights over Valentine's Day because of the close proximity to my workplace. Upon check-in, I was disappointed when the lady at the front desk informed me that the king bed we booked online was unavailable and they only had rooms with 2 queens left. She said they can't guarantee rooms will be available and it's first-come first-serve. Huh?! \n\nFront desk lady offered that I can upgrade to a king suite for a \"discounted\" extra $50 a night which I reluctantly accepted. I've never stayed at this hotel before and have only been at the casino to check out restaurants or go for happy hour. I've heard good things about the hotel so I was really surprised and annoyed when I discovered that my room was in the farthest end of the hallway of almost 60 rooms per floor, which makes for the longest walk to get to any hotel room, in my experience. I was cursing whoever designed this elevator/room layout as I was making the long trek to the room. \n\nAh, the room. It was definitely spacious. So spacious that it appeared all the furniture was pushed towards the window, leaving a dance-floor-sized empty space between the bed and bathroom. If this was their handicap-accessible room, they have succeeded in the fact that you could park a dozen wheelchairs in this space. I assessed the room and decided it was not worth paying an extra $50 per night. It was essentially the regular king-size room furniture thrown into a large space. \n\nI was now highly annoyed when I called the front desk and the same lady answered. She was nice enough to move us back to the 2-queen bedroom. But before that, she actually offered to lower the luxury king price from $50 extra/night to $35. Seriously? She was trying to haggle with me? This made me realize that she could've probably just given us the crappy king-size room at no extra charge in the first place. So chintzy. This kind of service does not deserve the 4-diamond award.
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