In May I bought 2 washing machines, 2 dryers and a dishwasher all with an extended 5 year cover.
Last week one washer failed, I called the knowhow team and a repair was booked for Monday the 6th. I took the day off from my work and no one turned up. I received a txt saying that a 3rd party company was doing my repair and to ignore any dates given by knowhow. So I lost a days work. The repair was the booked in for today with the assurance that an engineer would txt the evening before to confirm time so I didn't have to take another day off work. No txt received so again another day lost. These days cost more than the machine. I have not now got a date for a repair and have been without my product for weeks.
Unprofessional from the start to book 2 dates, not turn up for either and then say its not our fault as we have subbed out the work. I have a contract with your company not a 3rd party sub company.
Would not recommend and would not use again, when do I get my goods fixed and how much more time and more importantly money is this going to cost me? When do you take responsibility an honour times given
company reviews