My parents were traveling from Dhaka to Hobart. I requested wheelchair assistance and transfer of the passengers to the next flight at Melbourne as they do not speak English. They did not help at all at Melbourne airport. I am not sure how can you just leave someone middle of the airport? especially if someone is very old and not speaking English. My phone number and email address were provided to contact me if they need to talk to me, I haven't gotten any call or email from them, they just left the passenger middle of the airport. I have spent lots of time calling the Malaysian air call center to explain that the passenger need help and they promised the passenger will get support up to the next flight. But the result was as Malaysian air reputation.
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