I would have rated this hotel much higher had it not been for the final incident before we left for the airport. Our bags were brought to what we assumed would be a normal NYC cab and put in the trunk while we were checking out. However the doorman had selected a private car for our ride back to the airport. He told us it would be the same cost as a cab to the airport. I should have known better, but I trusted him. BIG MISTAKE! The cab ride ended up costing twice as much as a normal cab ride.
I did not have time to argue but promptly called back the hotel to tell them what happened. They said the manager would email or call me soon as possible. Which has not happened and I doubt it ever will.
Other factors about the stay: 1) The rooftop bar wasn't even open for Happy Hour on a Friday. 2) The chain for the drapes broke 3) The $6.50 beer in the fridge wasn't even cold. 4) The elevators take forever in this place, and it seems the staff are constantly using them, leading me to believe they don't have a freight elevator. I only stayed for two days, so I can only imagine what else could go wrong.
In closing, it wasn't a horrible experience, but do the complete and utter disregard for honesty by the doorman, and the fact the hotel never made it right, I would never recommend this hotel. There are many other options in NYC, and I will choose somewhere else to stay next time I'm in town.
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