So last night I and my husband ordered a takeaway on Deliveroo. The timescale was 1hour. It was 3 dishes in total so not a huge order. Delivery was due approx 8.55pm. This order did not arrive until 10.25pm. I tried to contact the restaurant but they didn’t answer. After an hour had expired and the food would be coming too late for us, I contacted Deliveroo. They refused to cancel this order or provide me with a refund. The dishes were wasted!! Disgraceful service! I am sure if a dish is over 1hour it should be cancelled and a refund given. Deliveroo refuse to help us.
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