It started in New York City and it all ended almost 24 hours later in Florence. The flight from NYC to Dusseldorf was 2 hours late (supposedly for an unspecified “change of equipment”) hence my flight from Dusseldorf to Florence had to be rerouted. Therefore I had to fly from NYC to Dusseldorf, Dusseldorf to Vienna (Austria), then from Vienna to Rome (IT) the from Rome to Florence. 4 flights. My baggage was lost and given to me after 3 days. On my way back, the flight from Florence to Dusseldorf was cancelled therefore I missed my connection flight for NYC. I spent 12 hrs in the airport in Florence without Air Berlin answering to my and all other passengers’ complaints. After 12hrs of waiting they put me on a flight to Rome. Arrived in Rome, they say that hotel rooms are waiting for us. I spent the night in the lobby of a Hilton Hotel with fellow passengers because staff at the hotel said that Air Berlin didn’t email them about our arrival. At 3:30am I went to the airport and boarded a flight to Dusseldorf, then one to Berlin, then one to New York. I got to NYC with a 24hrs delay. An offensive 5 Euros voucher for lunch was given to me.
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