This is the worst customer service experience I have ever had in my life. They should be banned from running their business. I had a flight scheduled for 630PM to CGK booked for Lion Air on august 17th. The night before the flight they sent me telling me the flight had been cancelled with no information on the new departure. I started to worry, I ended up going to sleep and at around 10am the sent me the schedule for the new flight. It was leaving at 7:15pm but from another airline Super Air Jet. So we arrived at the airport on-time and waited for boarding at 6:45pm - we didn’t board until 7:20pm and didn’t take off til 7:45pm. By the time we landed in CGK our connecting international flight had already boarded and was leaving. We were left stuck til 2:40pm the next day.
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