We waited nearly 3 hours to receive my food order after being given an estimated 1 hour wait time. When we finally received the food it was warm at best, some food all mushed up, which resulted with most being binned. As per the Deliveroo App we called the restaurant on 3 occasions, but was only able to reach their voice mail. I have since tried to get my £30 plus back via Deliveroo live chat, but on every occasion they fob you off and refuse to issue any refund. They put the whole blame down to the restaurant as they use their own transport. However, Deliveroo are happy to take their average 25% cut. Deliveroo is by far the worst company to deal with, an absolutely disgraceful customer service. Deliveroo deserve their 1 star rating, if it was possible I believe everyone would have given a ZERO star rating if the option was available.
DO NOT USE DELIVEROO, you will only be let down if you do.
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