This is not a hotel I will ever stay at, and would recommend the same to anyone coming to Chicago. There are many other hotel values available in the area around the same area. You just have to read the reviews. Reputable and customer driven hotels (quality hotels) are clear to see. This hotel is not one of them.
My wife planned an overnight stay just to get away for a special evening downtown. She was duped by the hotel website into planning a stay. Everything was planned and we were excited to go. I work out of town and when she told me where she made reservations I searched the hotel on the internet . I was not pleased initially, but figured we would give it a try as I was anxious to go and reservations were made.
As luck would have it, I found out late Friday that I would have to leave Sunday morning to a new job site. The Saturday overnight stay would not allow me time to prepare for Sunday. It turned out because of my job, we would have to cancel our reservation.
I called the hotel in the morning and the man in reservations said he would cancel our reservation, but the hotel would still charge me for the night. I was not aware that there was a 24-hour cancellation policy, but it is in the fine print on the website, it is stated. I asked him if there was anything he could do to help me out. He said no. I asked about a voucher possibly. There was nothing. I asked to speak to the manager.and got the same results.
I work for a company where one of my responsibilities is customer satisfaction. I understand well the value of customer satisfaction.
Although, by rule, the hotel is right charging me a nights stay, but I guess what bothers me more is the smug attitude and careless response I got from reservations as well as the hotel manager.
From what I've read in the reviews, this is normal. What great diplomats for people visiting our Great City of Chicago! I wish this operation would go away. Hopefully I can do my small part in making that happen.
Take my advice. Spend a few more dollars and stay at a hotel that you will enjoy. I'd hate to see you throw your hard-earned money away staying at a place where they could care less about their guests.
It pays to check the hotel reviews on this or similar websites. Too many bad reviews about customer service, cleanliness, and comfort. You can probably bet that this is not a good hotel.
hotel reviews