This hotel has very good things going for it like modern spaces, good restaurant (Market), pleasant front lobby Staff, but similar to other Ws I have visited in the past, the "trend" factor kills the hotel experience. In the evenings the small lobby bar gets completely packed with crowds of noisy people who come to the hotel to party. So forget about your night's sleep or using the lobby bar for a nice drink or some bar food.No space. You need to recluse yourself in your room and ask for room service (very limited menu). So you are a prisoner in your own room. A hotel with bouncers, need I say more?
Location is very good, right in the Theater district, but that also means noise. Thursday and Friday nights were particularly bad around 2 am when the lines of people to get in and out the W lobby bar, were very very noisy, waking me up both nights. I was on a lower floor facing the main entrance, so I guess that other rooms will be less noisy.
Front Staff very helpful but they have a problem with cleaning Staff. It appears that there is no supervision after rooms are made and they are not very thorough.
The rooms are very modern with odd angles but I had all the amenities you could expect of an upgraded room, Bang& Olufssen CD/radio player, flat HD TV, Ipod and Bberry chargers and more. The bathroom is great with separate toilet room. Classy. The desk behind the bed is more a design excuse than a desk. It is so crowded you cannot even place your laptop on the desk. I guess the hotel is for trendy types more than business people, leisure rather than business.
If you are looking to party in style, then this is your hotel, but if you are going for business there are better alternatives. Having said this I will probably return and try another type of room and see if I had a bad week with the crowd noise. The quality of the hotel deserves a second chance.
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