We stayed over the Christmas period and while the lobbies were very pretty, the room was average and the service was totally lacking:
- when we arrived, from the street till check -in at the reception there was not a single offer of help with our luggage and we actually lugged them to our room
- even though we arrived in the evening and there weren't many people checking in or out, we had to wait.
- in the room we found that there were no slippers so we had to ring housekeeping 3 times (and put on hold for 10 mins twice) before someone actually spoke to us. then we had to wait another 30mins before someone brought them up.
The cleanliness of the bathroom was not great-there were stains in the toilet bowl. Also the contrast between the interior of the hotel and the storage rooms (for towels etc) was stark. This may be the case for all hotels but a couple of storage rooms were left open on our way to the room and it made me feel that the towels might not be that clean if they were kept in such conditions.
Overall I felt that this hotel is relying on its reputation from different days and it would be better to choose a more modern hotel with better service..
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