My husband and I stayed at the Fairmont in August. We selected the hotel for its proximity to Soldier Field and the Bears game. We arrived mid-afternoon and upon check-in we were told our room was not ready. Not a major deal...however we were told that we could immediately check in if we wanted to upgrade to a 'lake view room.' I hate being upsold like this after already booking the room we requested.
We passed on the offer because we'd rather wait the 30 minutes than get charged an additional $50. The front desk asked for our cell phone number so they could call us once the room was ready. Again, the representative estimated it would be about 30 minutes. We decided to check our bags with the bellhop and went to a local pub and waited for our call.
More than 1 1/2 hours later we STILL had not received a call. We paid our tab and decided to go back to the hotel to see if we could check in. Upon arrival -- the second time -- we found our room was ready, but the front desk was unappologetic about not calling us.
As for the room...It was okay, however it does not live up to the pricepoint or reputation of what a "Fairmont" property bills itself as.
Overall...it was an okay hotel with lack luster front desk service. If given the choice to say here or at the Hyatt next door, I'd gladly go to the Hyatt anytime!!!!
hotel reviews