Stayed at this Hampton Inn a couple of days before Christmas. Great location, close to Times Square. Pretty much close to everything. Hotel and room were clean. Stayed on the like 27th floor and got the "City View" room. View from the room was amazing. Only problem was the room was so small that you literally couldn't get to the window to see the view because the bed was right up against the window. I expected the room to be small because of the location and I was fine with that but I had to open the window and stick my head out to actually be able to view the skyline and Empire State building.
Typical Hampton Inn breakfast. They did a good job keeping the dining area clean. Wasn't overcrowded like I thought it would be which was nice.
My issue with this Hampton Inn was the service when I went to check in. There were two people at the desk waiting on one gentleman. I waited at the desk not knowing what the situation with this other gentleman was. Had no problem with that. Stood around a bit longer. Was never even acknowledged as being there or told they would be right with me. The guy at the desk kept talking to the other girl even after the gentleman they were helping left. I was the only one there left to check in. They both started doing other things and still didn't acknowledge I was standing there, they just kept talking and laughing with each other. Finally after standing there a while the guy asked for my name and told the girl to print my paperwork up. Good thing I checked the price because I guess they were so distracted that they gave me someone elses paperwork to sign with a room costing over $100 more than I was supposed to pay. When I made him aware he didn't really seem to care, just kind of nonchalantly told her it wasn't my paperwork , to which she didn't really seem to care either. No apologies for the wait or mistake and not very welcoming. I would have fully understood if it was chaotic and busy but I was the only one there! I am pretty big on customer service and this was the only thing I really found wrong with this Hampton Inn. It is unfortunate, since this is really unlike Hampton Inn. All my experiences with them have been pretty great. I think as long as you don't get these two when you check in you should be fine.
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