We chose the hotel for its location - which is excellent - and it's architectural style - the lobby is magnificent - and that for me is where the positives end. Nobody greeted us to see if we needed assistance with luggage; the check-in staff were rude and we were left to find our own way to our rooms. The room was tiny with a double bed, only one bedside table as there wasn't room for two, a tiny wardrobe that wasn't deep enough for a hanger and nowhere to put luggage. The brochure we chose from misled us into believing that the rooms have safes and fridges - they don't. The bathroom was tiny and shabby and, whilst the fittings were clean, the tiles and paintwork were not and it really needs serious updating with its chipped and peeling paint and stained floors. It was impossible to maintain a stable temperature with the shower taps and the plumbing was very noisy. Our room had the added bonus of a view of a wall and noise from garbage trucks. The security staff and the housekeeping staff were polite but housekeeping did remove the extra towels I asked for before I even had chance to use them. The TV remote didn't work so obviously had not been checked. The air conditioning was difficult to regulate. The hairdryer would have taken a fortnight to dry my hair and there were no tea/coffee making facilities in the room. The Tick Tock Diner attached to the hotel was alright but expensive and always busy. When we checked out they charged us to store luggage, which went into the bell hop's pocket rather than allow the customer to tip. Again on check out we weren't offered any assistance with lugage. The hotel was very expensive and definitely did not provide value for money. I often think that we can learn much about customer service from the USA, sadly the New Yorker appears to be the exception that proves the rule. We have a saying in the north of England of 'all fur coat and no knickers' and if you understand what that means then that sums up this hotel for me. I will never stay there again and I would never recommend it.
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