When my contract ended in July V.M. were going to bump me up to a higher tariff, £41 a month, I could not afford this so I informed them I would be leaving. They wrote to say they were sorry I was leaving.
A couple of days later I received a call from their 'retentions team' offering me broadband and landline for £18 a month; this l accepted ( contract number 03/074584115/01 ). They took the first payment a month later.
In the meantime they have cut me off several times, demanding payment in respect of the £41 a month deal that I had rejected.
I have written, I have phoned, I have been on their chat room; to no avail.
In the last three months my £18 a month deal has cost me £132.
They are actually just stealing money from me. ( And still no landline ).
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