I booked 3 months ago through Expedia - hotel booked the wrong date for 1 of my rooms - Expedia could not fix it as hotel would not cooperate - finally got it fixed and arrived expecting adjoining rooms due to special needs issue. Assured altough not guaranteed that adjoining room would be provided - checked in told not available and no one even apologized for inconvenience. Spoke with Manager Sammy who was less than empathetic and told me adjoining room was not available for the night - that was beacuse an hour later, someone else was in it!
Watch the doorman who yells nasty comments at you if you don't acknowledge him yelling "Taxi, Taxi?" as you walk out the door - he actually yelled back at me 'I guess not!"
Can you imagine!
The beds are extremely hard - Not kidding - they have no box springs -just mattress and wooden bed platform - very uncomfortable and hard - light and phone did not work - had to call maintenence - bathroom smelled like mold (kinda like wet laundry that you have left in the washer for 2 days) - and the toilet was crooked and the grout was cracking all around it -
After all of the issues with trying to get them to correct my reservation - my reward was floor 25 overlooking one of the alleys - I tell you with service and customer appreciation like this - who needs 5 stars right?
The highlight of the evening was when the color matching 'Wet floor' sign which was the size of a business card was placed at the lobby entrance and my niece slipped on the wet floor, hurt her knee and was miserable for the rest of the night/next day - didn't bother to report it - why bother? They would probably have laughed at us based upon our other experiences!
If you and your family are looking to spend $ 800 on hotel rooms for 1 nights stay and haven't booked this hotel yet - DON'T - the Rennissance or the Hilton are just as close and comparable in price - my suggestion - go there as the Millennium must have so much business that they just don't care whether you come there or not - ...... at least that is the way they treated us!
:))) This made me feel much better!
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