Due to a scheduled trip to Nappa we needed to stay in 3 different San Fancisco hotels over a week and a half. The Nikko was our final stop for 2 days, and was to be the highlight hotel of the trip. We were disapointed. When we arrived we found, and this is no exageration, that the sheets on the bed were dirty. Calling room service to change the sheets met with a friendly response but after an hour our return call to housekeeping informed us they never recieved the request. After calling the front desk we were told to contact the housekeeping manager. When we called we were told he was at dinner and they would call back. After another 45 minutes we called again, explaining that all we needed were sheets and we were happy to put them on ouselves. The sheets arrived 30 minutes later, and although the housekeeping manager did come up personally to appologize it seemed below the Nikko's reputation. Small room, stain in tub, cracked door to bathroom. We stayed in cheaper and nicer hotels earlier in the week. We won't return to Nikko next trip.
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