I want to start by saying I would recommend staying here; however, this was not as 'fancy' or upscale as I thought it might be. Maybe I had higher expectations since I had never stayed in Chicago.
Myself, husband, and children age 13 and 9 stayed in room 1405, which had 2 bathrooms and 2 double beds. The beds are SO very comfortable. The two bathrooms was very convenient with children. The downside to the room was that it was a little small for us four. Again, not a huge negative...but I've definatly stayed in larger rooms (especially considering the beds were not queens).
The room was loud-we could hear all the street noise and others in their rooms. Wasn't a huge inconvenience, but the walls are paper thin so if you are a light sleeper this could pose an issue.
The service staff was very friendly, rooms were cleaned nicely and security was trying to be helpful in quieting down loud guests who were partying in the 14th floor lobby with pizza and beer.
Pool was very crowded at night and there are no lifeguards on duty. The pool area was nice, clean and towels are provided. There is even a nice sitting area outside and TWO hot tubs which I thought was nice (however they were always full).
Downside...you have to PAY to use the work our room (total rip off).
The hotel is within walking distance to the Navy Pier (I think it was about 2 miles, but we enjoy to walk). We also walked to field museum, Shedds, and Willis (Sears) tower. Location of the hotel was worth the money we paid to stay there (saved us in taxi fees).
My suggestion: go the the hotel's website and order the parking package if it's available. You will pay around $200/night but you will get FREE parking ($45 value). It saves a TON!!!!
hotel reviews