The style of this hotel definitely has a foot up on its competition in Houston, but the hotel could really be so much more.
The service was a little cold and unhelpful-we were grilled for five minutes upon trying to go to the pool b/c the hotel had not communicated their guest list correctly. Of course, maybe it was b/c I had our 5 yr-old and pool toys-pretty sure I saw the whites of the doorman's eyes when he saw us coming. Needless to say, when we finally "got in", I was expecting a bit more from the pool area-I could have gone to my neighborhood club pool and had a bit more in both design and ambience. Think off-strip vegas hotel with buffet and drink specials.
The bar, restaurant and lobby are attractive enough. Room service was a C- at best-they didn't get 2/3 orders right, and the food wasn't anything to call home about. The location of the hotel was fantastic for our weekend intentions-museums, restaurants, and retail. I can't be entirely snarky about the hotel--The ZaZa has a good progressive concept. But they started out the new spicy guy at school and quickly seem to have lost their appeal. Step it up!
hotel reviews