After reading all the reviews of this hotel I was really looking forward to our stay.
At the initial check in we were told that the room had been double booked and that we would need to check into another hotel. No apology, no sympathy just a plain fact - you need to move. It turns out that 11 rooms were double booked and that a random act of picking guests was employed to see who would move.
The service at this point was appalling. I asked to speak to the Manager and a duty manager appeared who seemed not interested in the slightest came to talk to me and again it was a fact - we had to move. After getting $15 handed to us and ushered out to a taxi we were taken to another hotel.
On the next day (when we we had to interupt our day to move back to the Sheraton) we managed to check in and were told that we were given a great room and free breakfast for the remainder of our stay. ( The breakfast it turns out was from the cheap menu)
The room was ok and couldnt be described as great. The toilet was very small and the room was ok. It fitted a queen size bed and a couch. The lack of a fridge was a real annoyance and something I thought would have been standard!
The great thing about this hotel is the location. A 5 minute walk to Times Sq.
The staff I found pretty uninterested to be honest.
Would I stay here again? Maybe if they could get my booking correct and thats due to the location and not the hotel.
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