Booked two rooms and requested that they be adjoining rooms due to having a child and wanting that child to be next door. Not a tough request, or so I thought, but upon arrival at 4pm, 1 room was ready, the other wasn't and was told to check back in an hour. Weird we thought since check-in was at 3pm, but not a big deal because we had to get dinner anyways. Got dinner and an hour later checked back in and surprise! room was still not ready...so we went up to the room that was ready and waited a half hour and when we still didn't hear anyone working on the room next to us, we decided to then complain. By then it was nearly 5 hours past check-in and we were furious. Asked to speak with a supervisor and was told that it was our fault..yes..OUR FAULT for asking for adjoining rooms. There are hundreds of adjoining rooms in the hotel and yet they saw it as a special request? On top of that they made it seem like our fault? This is Vegas people..where there are more outrageous requests than anyone can believe and they can't handle a simple request like that?! Overall, if this hadn't happened, I would've probably given them 3 stars, because the casino was in good shape, the rooms were alright, bathroom was dated and felt a little grimy, but for $40/night, who can complain? I would say that if you're looking for a more full Vegas experience, PH is not where you want to stay. But if you're on a budget but want a great location off the strip, you could try this place..just don't ask for extra soap or anything out of the ordinary because they probably will \"F\" it up!
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