What a great experience! This was our first time using Hotwire, and first time staying in downtown Chicago...and both turned out wonderful. We couldn't have been more pleased with the hotel. We arrived by train in the morning and hoped the hotel would allow us to check in early. They were very accomodating, allowing us into a room immediately, at least 5 hours ahead of the posted check-in time. Every staff member was friendly and helpful - especially Shirley, the hostess at the breakfast buffet. Rarely have I seen such a gracious and friendly hotel employee! By the way, this buffet is NOT your ordinary buffet, as someone previously wrote in a review. The hotel was clean, the room layout perfect for our family of 5 and the location couldn't have been better for all we wanted to do while visiting Chicago. We were able to walk to all the attractions we wanted to, except Shedd Aquarium, but that was an easy bus ride away. Also, the lake view from our room was spectacular. I highly recommend and hope to return soon!
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