Buying the furniture was easy enough. We found the bed set that my husband and I were looking for and purchased it. It took a total of 15 min and was delivered on the date that I had appointed.\n\nDelivery- between 8 - 12pm\n\nDelivery arrived at 7:40am and was done within 15 min. However there was a piece missing and my bed set could not be assembled. Our delivery drivers had us sign and told me that customer service wold be contacting me in 24 hours for the missing part and a set -up time.\n\nAbout a day and a half later: I CALLED customer service on the pamphlet and am told that this was the floor number not customer service and that I would have to call another number. \n\nCall that number and tell them and when I ask for my fee to be refunded for delivery am told that it was delivered and will be assembled. But when.... When will it be? It wasn't on the day I allotted to be home from work to have this done. \"Ma'am, we followed protocol and it is not our fault that the driver's told you the wrong info and we are not liable. We need to figure out what part is missing so we can set up a time to fix it. Someone will call you within 24 hours to figure that part out. \n\nFuck you customer service... I called my sales associate Cynthia... She was horrified and had her manager call me after I took a picture of the parts I had and emailed it to her warehouse people to figure out which part was missing. The manager (angel of customer service) Leann not only called me personally that day, called me today, set up a time convenient for me, and will be having her warehouse men fix this problem today. \n\nCustomer service at Ashley called me again not knowing I circumvented them and asked about the part and I said nevermind, my sales associate and her manager took care of it. \n\nCan I just say not only did you regain a future customer with this kind of care but you won yourself a great review on Yelp, Ashley furniture corporate, and a bad one for customer service at Ashley! \n\nA note to Ashley customer service: get your act together. Protocol my ass... Do your job and don't make the paying customer angry. Good experiences from sellers/vendors a customer will tell 5 people. A horrible one... Everyone knows and it will be repeated. \n\nMy delivery setup fee was not waived.... Instead I have 150 in store credit and their apologies and as promised... The warehouse men are setting it up! And of course, a follow up call by Leann, the manager.
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