Not such a great way to fly. I booked an air ticket and the flight departure timing was brought forward by 7 hours. We had the option to accept, reschedule or cancel to get a refund. I chose the third option but was put thru multiple individuals who do not seem to know what they are doing (each contradicting the other) but eventually, I received an email to say the refund was being processed and it would take 6 weeks. Well, it was the 6th week yesterday and I wrote in to enquire, only to be told they will be processing it now. Today I received another email (a proper refund notice this time) to say it will be another 6 weeks for the refund to come thru.
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