Radisson has been my "go to" for business travel (great airport locations) so this was my first experience for Personal travel. Selected for the amazing location (right across the street from The Wharf) and on-site parking, two important things for playing tourist in San Francisco.
For the facilities, the hotel rooms, bathrooms, lobby area are all very good so that was worth it.
But I was very disappointed in every aspect of the hotel's service personnel. I called several times with questions before our stay and everyone that answered the phone was hostile and rushed. Because this is August (and our wedding anniversary) i used the hotel web site to email the Concierge before our stay for information/special request. Not only was there no reply, we are home and still no reply. To the hotel management: please do not give out an email for your concierge if they are not going to answer their email. Yes, it is busy summer season but we never got near the concierge desk when we were there due to the 3 -person deep line.
Finally, please educate your staff to tell your guests out to get out of the parking structure. Loved the on-sire parking convenience but it took 3 attempts to exit. Finally, someone told us we were supposed to keep our room key after checkout to exit the parking. Could have mentioned that at the checkout desk!
Overall, good rooms, great location and parking, but hotel service was poor for a busy August.
hotel reviews