Speaking to support is painful and I've lost countless hours on the phone and live chat.
Originally requested cancellation due to going to a new provider. This was delayed so called TalkTalk to cancel the cancellation expecting this to be straight foward, but they were exteremely unhelpful. Eventually a complaint was raised and the complaints handler advised me not to worry and there's no longer a cease request on the account.
Fast forward two weeks and my connection is cut off because the request wasn't cancelled as I was advised.
The solution they came back with is for me to signup to a new contract with them.
Edit - Regarding the response. It's totally missed the point that I was told the cease request had been cancelled.
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