I tend to stay at many Marriotts while traveling on business. This one falls quite short and I definitely would not return. First, the hotel far from everything that makes Austin a fun place to visit. It's also slightly difficult to reach if you arrive from the north. When I arrived, there was no valet or attendant anywhere. The parking lot was quite full so I tried the parking decks below the hotel. Those were also full. When I tried to leave the underground parking, the steep angle of the ramp scraped the bottom of my Camry. Eventually I parked in a lot two hotels over. I finally reached the front desk and the staff there were lackluster. Generally, they not helpful and not pro-active. No real welcome. No acknowledgment of my platinum status in the rewards system - I had to ask twice when and where the comp breakfast would be. The room and bathroom were both relatively small. The furnishing were basic - more like a Courtyard than full fledged Marriott. The business center is small and primitive. The view was terrible - a parking lot in disrepair. Finally, the front desk staff screwed up the bill. It took many discussions and explanations to get the most simple issues resolved.
Positives:
- Breakfast buffet and the staff there
- Clean pool and fitness areas
Negative:
- Almost everything else
There are many fine options in Austin. I suggest you stay elsewhere.
hotel reviews