Impersonal factory hotel: one number checks in, another checks out. Rooms were good-sized but cookie cutter, every room exactly the same. Waiting for elevators felt like being in Grand Central Station: hordes of people milling around. Elevators were pre-programmed to take you to your floor but little or no explanatory signs so lots of confusion. Being in the lobbies (8th and 1st floor) was absolutely frenzied, literally hundreds, perhaps thousands, of people coming and going, with waits for everything. The rooms were set up in a circle, so that noise and smells from bars and restaurants was ever-present. There was never any sense of respite or any peace whatsoever.
Linens were second-rate, towels were fifth-rate.
Good gym, but no pool or locker room facilities.
Housekeepers extremely nice. Everyone else (waitresses, check-in staff, theater desk people) looked exhausted and frazzled.
Location can't be beat if you want to be on Broadway.
We will not go back. Even with a bargain rate, this is no place we want to return to. Ever.
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