Just returned from a stay at the Double Tree Hotel in Austin. Our stay was pleasant with just a few negatives to mention. We were there because of a conference.
Check-in went very smoothly with friendly employees welcoming us with the traditional cookie! My 3 kids loved the children's gift bag that was given to them. It was a back back filled with various things -- a blow up beach ball, deck of cards, squishy soft ball, sheet of "tattoos", etc. It was amazing how the beach ball helped the kids make friends at the pool. Instant volley ball games!
The beds were wonderful! Big fluffy pillows and bedding and lots of it. Plenty of towels, etc.
The negatives we experienced were with housekeeping. Our room was straightened, but not really cleaned. The table where we had eaten was not even wiped off.
The other issue was with security. While we did not have any trouble, it could be a problem. Our door did not shut well and we had to make sure it closed well each and every time. Also the doors coming in from the parking garage were supposed to be opened only with room keys, but several of the doors did not work properly and stayed unlocked. The first night there I was looking for the ice machine and found the door to the parking garage open, as well as an outside door. I am going to mention this to the hotel, and hopefully it will be addressed.
We did not use room service or the restaurant, but my husband was served a continental breakfast at his conference. One morning it was burritos and fruit and the second morning it was muffins. Both were made on site, I think and were quite tasty! (He shared!)
Over all we had a very nice stay. My kids enjoyed the pool area and so they were happy.
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