I booked 2 double rooms for 2 couples via the Red Roof website for the Labour Day weekend Fri, Sat and Sunday. On the advice of other Tripadvisor users I requested higher rooms, which we were allocated.
The rooms were fine - a good size for such a great location in NYC; comfortable, well-appointed and, this is where the higher floors come in, with a reasonable degree of light.
Unfortunately the staff here let down an otherwise pleasant experience. On arrival I presented my booking confirmation only to be told that the rate ($159 per room) could not be honoured beyond the Friday night and it would rise to $219 on the Saturday. I challenged this and was told by the duty manager that I had made a booking error on line by suggesting that there would be 4 people per room, which I knew was not true. I pointed out that my confirmation clearly stated 2 rooms, booked for a total of 4 people, for 3 nights but he continued to argue. I stood my ground and he grudgingly accepted my booking but grumbled the booking had not been made through the hotel directly - I thought central Red Roof reservations would be good enough!
We did not require any further services from the front desk staff until the evening before we checked out. We needed to leave for JFK at 5.00am on Labour Day, so went to settle our bills on the Sunday night at around 11pm - we were first told we would have to wait until the following morning but, when we pressed, the clerk was able to complete the billing without a problem; we got the impression he could not be bothered, despite the desk being deserted at that time.
The conclusion is, by all means use this hotel if you want good value, pleasant rooms in a central location in NYC, but make sure that your rate will be honoured and that you will not require any front desk services other than check in and out.
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