Got a terrible first impression on arrival. As an elite Club Carlson member, I requested early check-in. This was not available, which is fair enough, but then subsequently had to store our bags at the hotel until we could check in. For this service they charge $2 per bag. I have never experienced this before, even at the dodgiest of hotels. It's not the amount, it's the principle. Ridiculous.
But, arriving back at the hotel later that day we met a different lady in the reception who was very nice. She gave us a bag with water and nuts, and upgraded our room. Also, as it was our honeymoon, she comped breakfast for our entire stay. The only downside to this is that the breakfast options at Raffles are crap. No hotel buffet, just a choice of oatmeal or eggs and "bacon".
The room was OK, but nothing special. All in all, a very average hotel. I will definitely choose another hotel in the future.
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