The hotel looks Great on the outside but.... I was at a 3 day conference booked by my company. Since I had never been to Chicago, I decided to stay the weekend with my husband joining me. Unfortunately my arrival started out unpleasant and continued throughout my stay. I was informed that i could not have a King Size Bed which I had requested when my company gave us the option. The clerk was not willing to accomodate even knowing that I was staying the weekend. I later found out that other colleagues had a king size bed without even requesting, so I was very dissapointed that my request was not met. I was mislead to believe that the rooms had 2 queens, instead they were double/doubles. Who still uses those type of beds, in a 4* hotel? Without going into too much detail, the rooms were not of a very good quality, small, cramped bathroom and you had to leave the door open if you took a shower, (no vents). After 2 nights, and my husband arrived, I called the desk and insisted on a king size room, and what do you know.. they found availability funny enough? When we changed rooms at 12:30pm, the staff was very friendly by the way throughout my stay, except for the 1st guy. The carpeting in the king room was wet, but I wasn't about to change the room again or hotels either at this point. Bottom line, the hotel was not what I believe a Marriott normally represents, and i was highly dissappointed. I would not stay in this particular hotel again, even at the lowest rate they had available, which they say they "granted" me to compensate my mishaps throughout my stay. The rate is a whole other story.. thanks for your reading time.
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