delivery was ontime. packaging wasnt damaged at all. however, some damage to two of the panels on the heater which i managed to bend back. these can only have been done at manufacturing, since i wanted the heater for new years eve and repaired the damage myself i havent raised it with App Direct. however i bought a humidifier from them during the summer - which had parts missing. clearly quality control at manufacturing end isnt all it should be. but it was delivered time for new years eve as promised.
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