I am from Dallas, but I stayed at this hotel for New Years Eve so that I wouldn't have to worry about driving home after a night out. When I checked in, I was placed on a floor that appeared to be under construction (the floors had plastic wrap on them in the hallway). This was supposed to be a special night out so I was surprised to see the construction. BUT, it wasn't too big of a deal so I let it go.
Afterwards, we came home early morning to find that the elevators were broken. The firemen and police had surrounded the lobby. Long story short, we were forced to walk up 19 flights of stairs because our room was on the 19th floor. Keep in mind, we were in no condition to to be walking up 19 flights of staircase, especially in a nice dress and heels. Half way through, I took my heels off. The next morning I woke up with blisters on my feet. I know it wasn't the heels creating blisters because I wear them all the time, and have never had blisters from them. I am not one to complain but when I went to the front desk to get a lower discount, they took a measly $15 off my rate... My rate was originally $129. So I still had to spend over $100 for an awful stay. I thought it would have been fair to make my rate an even $100 but according the the FRONT DESK MANAGER - MANNY, that's all that they can do for me. This was a SLAP IN THE FACE. It's obvious that they truly DON'T CARE about their guests.
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