The warmth, friendliness and helpfulness of all of the staff at The Pacific Terrace made our 7 day stay here memorable but unfortunately some other not so positive things did too!
Whilst very clean and well maintained, our room(s) were very old and VERY tired with decor more befitting the 1970's than today - Caribbean Island theme was way outdated (plastic/silk flowers - dust gatherers were located everywhere). The main hallways had old patterned carpeting which was well worn and the whole place was extremely dark (brown) and depressingly dowdy.
The small pool area (located on the beach boardwalk) was lovely (lots of tropical trees and plants) but was generally very noisy - kids used the pool area as a screaming play park! (Nice touches with the poolside sun lounger towels though!). Staff were lacking at the poolside and so it was difficult to get a drink etc.
The hotel doesn't have a restaurant (except for breakfast) but they'll order and deliver food ordered outside for you if you want to eat on your own balcony (good size).
Sadly, a local church feeds local homeless people on a Thursday (early evening), in the area immediately outside the front door of the hotel (next to the public restrooms). In the hours leading up to this honourable act, hundreds of homeless people descend on the area and it was, to us, quite intimidating! (Unfortunately, our balcony overlooked the area and we were subjected to listening to serious verbal and some physical abuse taking place - between a number of the unfortunate souls).
The hotel is located perfectly on the north side of Pacific beach - above the ocean and offering terrific sunset views. Take care if walking on the boardwalk outside though as it's a bit of an assault course - cyclers, roller-bladers, dog-walkers and vagrants all use the boardwalk and it can be quite hazardous trying to keep out of everyone's path!!
During our stay the hotel's WiFi was completely down for 2 full days (not ideal if you're trying to 'keep in touch').
All in all, while acceptable, I personally wouldn't recommend this place but it was full of return guests who were obviously happy to live with the hotel's shortcomings in order to feel welcomed by the amazing staff!
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