I stayed at the Hyatt about 4 blocks from this hotel last year and it was much more grand and impressive. This hotel is at the end of it's life span as a Hyatt property. Maintenance repairs are lacking - the whirlpool spa on the 4th floor is outdoors and in disrepair- tiles missing, and white tiles very dingy not sure if they were dirty or stained. Rooms are similar to standard Hampton Inn Rooms with good lighting and comfortable beds. However the mini bar was not stocked, very limited space to hang clothing and cleaning could be improved. Towels were very thin and worn -- these were similar to what you would expect at a motel 6 not a hotel charging over $200 per night. I asked for new towels and the ones delivered were older than the ones stocked in the room. No gift shop in the lobby and one vending machine in the hotel with pepsi products. A bright star was the staff at the front desk. Very attentive and polite. This hotel has the staff skills and customer service but not the facility to match a 4 star property.
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