People at the desk were supportive, even if they were not so friendly at the phone. It was rather a hostel than a hotel. The single room wasn't small but it was in quite bad conditions with very poor furniture. No bugs in the bed, but the synthetic nature of mattress and pillow, combined with sheets and pillow case, caused the bed to be squeaky, sweaty and sticky, not comfortable anyway. I stayed in the hotel just the time to sleep and shower. A clean fridge was available for my use in the room. Toilets and showers were available in the corridor and they were cleaned rather often.
The location was fantastic, 1 block away from the subway (5min walk, line 1-2-3) in a quiet and safe residential area. Upper West is the best to visit Manhattan. Good low-budget, sleep-and-go accommodation in NY. Bad looking and uncomfortable hotel, room and bed.
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