I am a frequent traveller, alternating between 2 major hotel chains and SPG is one of them. Having stayed at various W (btw W Taipei is awesome), and even W New York last year, I was a tad disappointed by my experience last week.
1. Room
- I stayed on the 10th floor. Room was small but clean. Bed was very cosy. However, the air-con vent by the bay window made a nagging motor noise throughout. As my partner and I arrived from a long-haul and being jetlagged, we did not find the strength to call the front desk for an engineer or request for a change of room during our short 2nights stay. The toilet flush was very lousy too.
2. Amenities
Range of Bliss spa products provided in the bathroom (shampoo, conditioner, body wash and facial wash). Small simple hair dryer. No toothbrushes.
3. Service
I was mildly taken aback by the unfriendliness at the front desk, both during check-in and check-out. To be fair, they were not rude but no one smiled and I felt I was better off talking to a robot. At least I'll have the right expectations for "expressions".
4. Location
I've stayed at this W New York before and the reason I returned was because I liked the location. It is a stone throw from fifth avenue and imo seems like a good neighborhood. Convenient with the subways, train stations, and food vans nearby.
Overall, I will still recommend the W New York if you can get a seasonal good /off-peak rate. Otherwise it isn't really a good value for money kind-of place, with the above negativities.
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