Set aside the fact that I was apart of a priority club member, I was extremly dissapointed in the process of everything handled by front desk. I called two weeks ahead of time to secure a suite and the woman said no problem doing it as we speak. I arrive to the lack of proffesionalism I have never seen, leaning on counters and employees joking around. I arrived well after 3:00pm and waited while the front desk took there time. Was also surprised at the lack of respect they gave a loyal platinum member. I went up to the room that does not have a macrowave or mini fridge, but overall a nice new room, but was no suite. Called down and the front deks clerk kept throwing in my face that I should have gotten the girls name that I was talking with and how I dont get an upgrade because I did not pay for one, someone else did. I gave him my cell and he said he would give me a response that day, stayed three nights and no response. I was taking a shower one morning around 9 am and had a employee constantly knocking on my door (Over three times) and I had to get out and answer with just a towel, he smerked and handed me a tv guide. Basically from the experience I had, the employees did not care about the majority of guest because its New York and in there location they are almost garunteed guest. Which in most cases is correct, except mine where I travel to NYC 5-6 times a year. I am a frequent traveler, I have worked for IHG and the ritz carlton, I understand what hotels go through and employees but this was just terrible. The hotel is clean, gorgeous finishes and prime location. But I would spend $40-50 more a night and stay at Ritz Carlton Battery park.
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