Awful experience. Having moved into a new house we purchased our utilities from Currys and paid in advance for delivery & installation. Delivery drivers came to the property with our item only to tell us they could not install it as the product would not fit our cupboard - this was false as the measurements had been done beforehand to ensure it would fit.
Delivery driver then told me it was extra to change over the door on our fridge, to which I had to explain and show that we had in fact already paid for that service as well. Eventually they swapped the door over and left the fridge in the middle of the floor, I had to install the unit myself after paying for the installation in store.
Made my complaint on the website 28th March, 13th april they returned my email to say a refund would be processed within 7-14 days and a team member would be in contact.
It is now 21st May and nobody has called/ emailed and I have not received my refund. They must feel if is left long enough customers will forget about it.
Awful service from the team
company reviews