I love the location of this hotel. It is very easy to walk to the Ferry Terminal building or Union Square. Lots of restaurant and shopping options very near the hotel.
I am Platinum level Hyatt and was very disappointed in the room we were given. On the second floor street noise was just horrible and very disruptive throughout the night. We were given a ADA qualified accessible room since nothing else was available. I have traveled with a handicapped person for years (although not on this occasion) and was shocked at how challenging use of this room would be for a person with significant limitations. Our room had a very limited bay view and a small balcony.
The staff are not particularly friendly and not at all helpful. Concierge services varied dramatically. By way of illustration I called the hotel prior to arrival to ask what transportation service was recommended. I was told a cab would be about $55 and BART was a better choice. No mention was made of the $17 shuttle service. I took BART and it was very easy but because of time limitations when I returned to the airport I needed another option. A second visit to the concierge garnered information about a probable $40 cab fare and was told BART would not be running when I left at 0400. When I stopped by a third time I was told about the shuttle which proved to be extremely easy and convenient.
On the other hand the concierge was very helpful with restaurant reservations and directions.
The WIFI at the hotel is VERY slow and no amount of calling tech support produced an improvement. The Iconcierge was not print capable during my stay of three nights.
The service in the hotel restaurant was fine but the food was not particularly good.
The rates at this hotel varied wildly depending on time of booking so continue to call until you get a deal which works for you.
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