I have to say, I was not terribly impressed with the Hotel Vitale by any means. We've definitely experienced worse, but by no means do I think this place is anything spectacular - or worthy of four stars. If you're just looking for a reasonably clean hotel, and aren't looking for 4 Seasons level service - this place should fit the bill. If you want some more dirt, read on...
Decor alone - high marks for sure. Great linens, and overall comfy, understated elegance. Nice touch was the lavendar sprigs they put on each door for bedtime.
Location - across from the Embarcadero and all was great, but overall it is a pretty desolate area on the weekends with no where in walking distance to grab a coffee, etc.
Overall, from a service standpoint, I think it was marginal at best and bound to slide more if this is just the honeymoon phase...
We booked for Friday and Saturday night (4/8 and 4/9). My husband had called ahead the day before we had arrived and requested a cot for our 11 year old daughter. The person he spoke with indicated it would not be a problem and told him to mention it upon check-in. We checked in around 8:30pm on Friday and mentioned the cot to the reception desk. They had indicated it would not be a problem and would be arranged by the time we returned from dinner. We got back to the hotel at 11:30 - exhausted and ready to hit the hay, suprise - no cot! Because we were so exhausted and because we're really not complainers, we decided to squeeze into the king bed - which I have to say, was quite comfy with great linens, duvet, etc.
We opted not to park our rental car at the hotel - just under $50 a day or so (there is a parking garage about a block away for 1/2 that)- and instead took cabs. Never once was there someone ready and waiting to hail a cab as you would come to expect from 4 star hotel.
Day 2 - we returned to our hotel (having spent the entire day sightseeing, shopping, etc) at 10:30pm only to have our keys not work. Having read the other review where somone's room was given to someone else, I have to say, we were a little concerned. We went back down to reception, got our new keys (no sincere apologies or explanation) and got back into our room - luckily, all our stuff was there!
Day 3 - we waited in line to check out (because they had incorrectly billed us for valet parking which we'd passed on) for about 15 minutes. The best part is the people at the desk were answering phones and accepting reservations while they were trying to check people out. On a Sunday morning, I cannot for the life of my understand how they would be busying themselves with reservations while there are people trying to check out!
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