I’ve ordered from OptimalPrint before work no problems, however they now include their logo and name on some of their products such as their invitations. This is a really cheeky way of free advertising and looks really tacky - I ordered some invitations and was surprised to see this branding on the back. Just beware if you are buying products as it is not clearly signposted through the journey.
Also I contacted customer services and received an unhelpful and generic message from Jay, who then went on to give me completely scripted and irrelevant information about B2B white labelling. Sadly they’ve lost a customer.
My order number is 23393314. I shouldn’t have to take to a review platform to get a response.
I'm still waiting for a reply from Optimalprint having shared my order number. Lip service customer service responses on here.
Still no email.
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