My wife and I decided to book a room at the Downtown Courtyard with our young daughter. I remain very loyal to the Marriott brand hotels since I collect the Marriott "Rewards". This hotel did not look anything like a typical Courtyard Inn. It was nothing elegant or fancy from the exterior. The lobby was very presentable and the employees were all extremely polite. The bell captain was quick to load all of our luggage and quickly had everything to our room. He offered us his name and made himself available with directions and reservations as needed. I was quite impressed.The suite consisted of a room with two double beds and a seperate living room. There was also a small refrigerator and sink along with microwave. Prior to arriving I called the hotel direct and asked them if it was possible to switch my suite for a suite with a king bed instead of two double beds. They responded that this was not available based on the package I selected. I was quite disappointed. They never even discussed an additional charge or a way to ensure my satisfaction. I questioned Marriotts commitment to guest satisfaction at this point but chose not to pursue it.I slept on the double bed and was not overly comfortable. I am a good size guy and am used to sleeping on a king. Well anyways I made do. The other issue of concern was that when I checked in I had reminded the front desk clerk that I needed a crib in the room. We had left to go have dinner and when we arrived the portable crib was left for us unassembled. I would expect that when you are travelling and request a crib it would be assembled and made up as would any type of bed. The hotel however does have a nice swimming pool. The water was refreshing and it seemed well maintained. We ate breakfast in the hotel restaurant. They have a very nice buffet along with an omellette station. Good quality food served! My only other comment is that on both nights that we stayed at this hotel it seemed extremely noisy outside. Tons of sirens from firetrucks and ambulances. I stayed on the eleventh floor and was quite disturbed by the noise. Perhaps this is the norm at Chicago hotels. It is a bustling city! Anyways the location is good and the price was reasonable for the dowtown Chicago area. We took advantage of one of the shopping/weekend packages on Marriott. and booked this particular hotel room.
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