Poor Customer Service / £369 wrongly charged twice with no follow-up by Store Managers to reimburse over a period of 1 month:
I have purchased an android device (Samsung A70) on 29 June from Carphone Warehouse Westfield (Shepherds Bush) . I got charged GBP 369 twice!!! I immediately raised it to Store Manager Pam. She said she talked to IT and raised the issue . She also assured that I will get reimbursed withing 5-7 days because- in system- it clearly shows I got charged twice.
1 month passed by, nothing happened! Neither I got a call or got reimbursed. On 27 July, I went back to the samw westfield store and then store manager Mr. Inder ensured he will resolve this issue and give me a call the next day. 4 days passed. Still no response. This is absolutely poor customer service! I need to get my money back asap- GBP 369!
Regards,
customer number 30487355.
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