My daughter was married at the Four Seasons Hotel and the Park Plaza and Four Seasons were the preferred hotels with preferred rates for the 134 out of town guests. Unfortunately, the Park Plaza turned out to be very poor choice. First, the rooms were available on the Internet a month before the wedding at $53 less and they would not match the price. Then for many of the guests staying in the rooms, the heat could not be turned down and the windows would not open so they were baking in their rooms at night. The hotel only offered fans and would not move guests to other rooms. Even though there were plenty of rooms available online. No compensation was offered except for a free continental breakfast! The gift baskets were not delivered to their rooms on time and many guests never received them. My son tried calling the hotel the days or so after and was bounced around and then referred to the GM who never returned three of his calls.Basically ignored. It was embarassing to say the least to hear our wedding guests complaining the morning after at the brunch of their experiences. It is unbelievable that no-one from the hotel has had the courtesy to return my son's calls to deal with the matter. We had over 60 guests staying in the hotel too. We will never recommend this hotel to anyone ever again.
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