We found this hotel because of groupon. Thought it a nice and green hotel because of all the reviews and pictures on the website. We bought two nights to attend a friend's UT commencement.
Once we've arrived, we realized it is more a remodel of previous appartment/condo in a rundown area, Highland Mall. The area doesn't feel very safe, and in fact a SWAT standoff happened at a nearby apartment during our stay (5/21). The room is clean, but there are some little bugs, like spiders and cockroaches.
The suite we got has a broken AC, which started the nightmare of our whole stay. Initially, we thought about asking for a different unit, but the heavy rain made it difficult to move (both kids and luggage), and we had decided to try to stay cool for the first night. However, after two hours of gruelingly hot and humid temperature, I was still not able to put my kids in bed, I determined we had to made a change. The rain has stopped by the time (10:30p), and manager agreed promptly, who gave me a two-bedroom suite nearby so that to make my late night moving less painful. The new suite was cool, and everyone was finally able to sleep comfortably at 11:30p.
Since I had one more night of stay, in the next morning, I asked the fronk desk staff if it's possible for us to stay in the same suite for one more night so that I don't have to go through all the trouble to move again. Very sadly, the answer was no, Which meant we had to go to the commencement in the morning first, and came back to hotel to move my room one more time. The staff told me it was because all the rooms were booked up, but the more obvious explanation was the groupon I used is only good for one-bedroom, and they were reluctant to let me stay in the two-bedroom suite, even though they had made my stay the worst ever experience I've ever had by giving me a broken-AC suite in the first place.
Although other amenities like free breakfast and happy hour in the evening are ok, I don't think I'll ever go back to this hotel again.
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