I was struggling to get this issue fixed and getting very anxious in the process. Phoning is difficult and being kept on hold so long is horrible. The chatline with Pooja was a delight to deal with and sorted it out quickly and with a smile. Thanks Pooja
Further to my wanting to say thank you to Pooja unfortunately what she did was not acted on by the muppets further up - we got cut off. Had to spend far too long to get put back in action and suffered almost a week with no internet (I'm self employed so it is a real pain). On the positive side we got compensation......£3.50 Woohoo! 🤣😐
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