At check-in, we were told that our checked baggage was too heavy (limit 8kg/17lbs even though the website said 23kg/50lb limit), and we needed to reduce the weight. We were put to the side so we could move our dirty laundry from the suitcases and put into tote bags (purchased from the nearby shop) that we could carry on. This was both embarrassing and frustrating. The plane was an hour late for our connecting flight. They didn't tell us, but fortunately (after running through the airport), our connection was also late, so we did make the plane. They stopped food service short, so the last 5 rows didn't get any food. This was not due to weather, but just bad timing of the stewards. We still had 30 minutes to land, so they could have quickly handed out the sandwiches, but they decided not to provide service to the last few rows. I don't know if it was due to poor planning of the start of food service, or of taking too much time in the middle rows. Instead of treating us like the rest of the passengers, we felt like 3rd class citizens. Very poor service.
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