If I ever come back to DC, it won't be to stay here. The staff is definitely under trained and would say the management is completely clueless to guest needs. I booked two room and when I checked in they had put the room on opposite sides of hotel..even after calling to say I would like them adjoining/or near each other. When we finally got moved the next day..after having to wait, repack and do it ourselves (losing a day in DC), they put us on the fourth floor where we must have been near a fan or compressor, which was banging all night long..finally called on second night and it stopped?! Only to be awoken on third morning by banging that was going on in lobby for their floor renovation. You would think management would have workers wait until at least 9:00am since this is a hotel. Hilton has no concern for their guests at all. The concierge guy was completely clueless too. I called to get info. and he could barely answer any questions. And it seemed that way when I asked anyone a question. Also, God forbid you want anything in the room..when they finally bring it, they stand there and wait for tips! This gets a thumbs down from me...and I've worked in the hotel industry in NYC for years...definitely a DC attitude thing!! Not much different than NY. Almost forgot to mention all the hair I found in the bathroom...that was not mine!!! UGH!!
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