Fall 2012 NOTE: This hotel is under construction (October 2012 til ?). It is MAJOR construction with heavy metal welding and hammering. I could see the color of the eyes of the workers from my room welding at 8am - very close. I asked for a quiet room when I checked in. I am a Platinum Member at IHG and expect that small requests like this be honored. Another couple checking out at the same time were also upset and complaining (they were on the 5th floor, I was on the 11th and they said the whole building was shaking). IHG needs to disclose, on their web site when you are booking, that there are "special circumstances."
My situation is a bit unique as I need to work nights when I travel for business. I check the hotel web site to make sure that I pick a hotel that is right for me:
(1) I can sleep soundly until 9am (so I can be awake after 12 hours of work at 11pm); The room doors and shower doors SLAM very loudly. Housekeeping started their repeated (every few minutes), slamming of doors surrounding my room at 8am. I asked them to stop, please, and they looked miffed (I was interrupting their work/cleaning deadline, I guess?). So sorry. Also, searing sunlight from under curtains that do not touch the floor in AM (East side).
(2) I can eat dinner - even a light dinner - after 10pm. Well, the Hotel Indigo's web site says they have '24-hour room service' but it is more like 24-hour snack service. You can find better food (muffins, pre-made sandwich, cookie) at a 7-Eleven. The bar closes early if it is slow. Food stops at 10pm. I travel alone and don't want to go out looking for food at 11pm. Just tell me on the web site that you do not have meals after 10pm. Next time I can choose somewhere else. Thanks.
One note: The room looks super-clean, but if you look around/under things, i.e.,the bed boxspring/carpet, there is 'hidden' dirt: covered with small black hairs and other crumbs (could see when the mattress comes away from the wall). Ick.
Positives: --They allow dogs! One was even sitting at the bar at lunch time! That gets 2-stars right off the bat.
--Decor tasteful/high-end IKEA style, albeit the faux hardwood floors add to a somewhat cold-feel.
--The staff is super friendly and were very good at pretending they cared about my issues. The bar looks nice if it was ever open when you need it.
Overall: A good, trendy-appearing hotel, with nice staff, for people who don't mind being woken up early and don't plan to spend much time at the hotel for drinks or food after 10pm.
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