We stayed at this hotel for the Dallas Gift Show June 2012, mainly because of its location, free breakfast and "free" shuttle service (which is a lie).
The horrible impression started just when we arrived for check in and this RUDE lady checked us in. There was a confusion about the room, we booked a 2 double bed room and she said that in the system it only shows that we booked 1 bed. She didn't bother to explain us what happened and only wanted to charge us the difference. Anyways, we ended paying this room upgrade.
This shuttle service is a JOKE! There is only shuttle service available when they want it! We were informed by the driver that the service is available within 3 mile radius from the hotel. So we went to have dinned at this place not very far from the hotel. After dinner, I called the front desk at 8:10PM to request a pick up. Gave the address and everything, and the front desk guy told me that the shuttle will be there in about 20 minutes. We waited and waited, after 30 minutes, (8:40) I called the hotel to see why is the shuttle not here yet... I couldn't believe what I heard, the guy said: "Ohhhh!!! The driver is too busy picking up other guests. Driver is coming back and forth from the trade show (Which is another lie, because the trade show ended at 6PM!), you need to take a cab now!"
I answered: "Ohhhh SO YOU ARE TELLING ME THIS NOW??? WHY DIDN't YOU TELL ME AT THE FIRST PLACE? WE WAITED HERE FOR 30 MINUTES SO YOU CAN TELL ME THIS?"
We had to pay a cab to come back to the hotel, and guess what we saw parked at the front of the hotel? THE SHUTTLE! EMPTY!!!!
PLEASE STAY AWAY FROM HOTEL LAWRENCE. It is not worth it!
If you are a manager of this hotel, shame on you!!! You people need to learn how to respect and care for your customers!!!
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