Website, app checkouts don’t work.Chat is useless. After 3 attempts and a total of 4 hours on the phone, ordered broadband upgrade and cancelled phone…..after multiple failed attempts, finally complaint picked up by the digital resolution team, and order sorted, better and cheaper. Shouldn’t have taken the 10 days to fix, but a good fix. Top tip, complain through the app/website if something does go wrong, not Messenger - the digital resolution team are very efficient, and very patient…..one star to 4 stars…..
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