On 15th December 2022 I ordered the following from currys
Apple 10.2" ipad (2021) - 64GB space grey
I paid the full amount of £350.00 with a voucher and £19.00 with cash.
This order was place via the click and collect service provided on the 15th December 2022.
I was expecting to take delivery of the item on 17th December 2022, but at present I have still not received the goods.
Please see below the process I have taken so far in regard to this purchase.
I rang on the 20th December to chase this order to be told there had been a delay with my order and this would be rectified within 48 hours, to only ring again on the 23rd December to be told exactly the same.
I then went into Truro store on the 24th December to ask if they could update me on this to be told by a member of staff this item had been lost in transit in which no one informed me of before.
I later that day rang the customer service team to explain that I had been told the item had been lost in transit to then be told that DPD received the item on the 16th December then had misplaced the item, found it again and returned it to the depot on the 23rd December.
After this I called again on the 29th December to ask to speak to a manager in which I got told I would need to book an appointment, so I did for the 31st December.
A manager Claudia then called me on the 30th December to offer me a refund or to re order, in which I stated I would like to re order. Instead of click and collect as now this Christmas present was late and I don’t think I should be running around for this item when it wasn’t delivered at the expected time I asked Claudia to have it delivered to my home address. Claudia then said she would re order this and once I receive a tracking number to call back on 03445611234 to give the tracking number so a home delivery could be arranged.
The next call was on the 13th January to explain I have not received any tracking number and I asked for a manager (Claudia if possible) could call me as by this point I was absolutely disgusted by the customer service I had received. I was told that a manager would call me on the 14th January.
14th January no call received
I rang again on my lunch break at work on the 16th January to be told that on the 23rd when the item had been returned by DPD that Currys did not scan the item back in to confirm the return in which another Ipad was never re ordered and that is why I never received a tracking number. I asked for a manager to call me as I had no call on the 14th as arranged so arranged for another call on the 17th January and yet again no one rang me.
Curry’s have now had my money since the 15th December paid in full and to this date 19/01/23 still I have no item.
To have had to chase this many times is totally unacceptable and is poor customer service in my opinion. Not one person has contacted me directly in regards to my purchase it has always been myself chasing.
Curry’s has failed to deliver within a reasonable time and after the agreed deadline is a breach of the Consumer Rights 2015
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