I should have known something was disfunctional when 4 attempts to directly email the hotel, in advance of my stay, met with not one response.
Via a Starwood representative, I was finally put in touch with the EA of the hotel's GM. Oddly they had no idea what happened to my advance correspondence, not have they still offered any detailed explanation.
While Hurricane Sandy was potentially (and initially) more of a direct theat to the DC metro area, using the storm as an excuse for lack of service and not even a welcome note (most times seasoned GM's provide one to loyalty program members anyway, let alone should someone have some issues preceding their stay.)
Perhaps challenges from what seemed a tired and unmotivated union "service" team (?), everything seemed overly casual and not very serious when it came to guest service.
In follow up, only excuses and more apologies without specifics on a detailed list of service breakdowns shows out of the ordinary lack of expert leadership or care for guests.
Stay clear. This is in no way a Luxury Collection property, although I've had challenges with Starwood's LC designation for some time. I seem to have better experiences at Westin and W properties. Actually their Four Points brand team might want to share some of their secrets - they truly seem to have their act together.
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