We stayed at the Burnsley hotel on the 16th of August thru the 20th of August. This was our family's final vacation before the kids started school, so we were very excited about the trip. Unfortunately, this hotel really let us down. The first problem began when we arrived Tuesday night, it was late and the kids were tired. When we went to the front desk to check in, the woman there informed us that the room we reserved, a city view suite on the top floor, was unavailable. She told us that they were all already taken but that we could stay in standard room. Isn't this what a reservation means, that you reserve the room you booked?? So we had to check in to the standard 2 queen room, which reaked heavily of cigarette smoke even though the sign posted in the room says no smoking in the rooms. Obviously the previous tenant did not care.
So we had to drag all of our stuff up, and with 4 kids, two of them 2 and under, there was quite a lot of stuff to bring in. The next day we had to switch rooms, of course the room wasn't ready yet the first time I asked and I had to come back and check later. Finally it was ready and I had to haul everything up to the top floor by myself since the bellman was nowhere to be found and the person at the desk was not able to leave. So my 4 kids and I had to squeeze everything onto the cart and take two trips up to the room at the top floor. There was a very nice maintanence man riding up the elevator at the same time and he gratiously helped me load my stuff into the room. The room itself was much nicer than the standard queen, nice and roomy with a great view of the city from the balcony. The only other major problem with it though was the A/C. It did not work very well at all. It was really really hot in the master bedroom while the living room stayed pretty cool. Although one of the days both were not working properly. We also had to bring along a blow up airbed for the kids since we were told there was no sofabed. This would have been a great asset to the room, but no of the rooms offer sofabeds. Another problem was that the first two days one of the elevators was not working, so we were always waiting for the one elevator and it was so slow!
Last problem was when my husband's friend who happened to be walking by our hotel one night saw some prostitutes right in front of the entrance to the hotel. This doesn't make the hotel very kid friendly in my opinion! :(
So all in all it was a sad experience. The person at the desk was usually very friendly, but I wish there were more people on hand to help out besides just the one person at the desk.
The kids loved swimming in the outdoor pool, and if it weren't for that and for the larger suite that we had, we would not have stayed at this hotel.
If you are looking for a top notch hotel, this is not the place for you! Definitely not a 3 star hotel. Maybe 1 1/2.
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