This hotel was interesting. It seems that it is trying to be a high-class hotel, but there are certain things that make it fall just short of being a really great place to stay. We have been more impressed with lower-star hotels.
Cons: The customer service is hit-and-miss. Most staff are friendly and accomidating, but there were times when we spoke with a valet or front-desk person who was not very friendly at all. A couple times we called for a car or some other service, were told we would be called right back, and 30 minutes later, no call and no service. One time we were out and waiting for the hotel car, and because of a lack of communication at the hotel, we had to wait for over an hour for the car. One evening we did not get the turndown service. The hotel is next to the freeway, so the noise is always there. The room was not very big at all. No shuttle from airport to hotel (this is a major drawback). Getting between the two buildings of the hotel isn't very easy because of the hotel. Not within walking distance to shopping or restaurants.
Pros: The hotel grounds are nicely landscaped and maintained. The pool area is nice and well-kept, and the hotel has a sauna. There is nightly turndown service, and each room has a patio. The courtesy car to drive guests around a 2-mile radius is handy, but, as mentioned, sometimes you have to wait a while. It is also close to UCLA.
The price is reasonable here, but you get what you pay for. I think that the hotel management can do a better job to make sure their customer service level is uniform across all staff. I would not stay here again if given the choice. Despite all the services and amenities, I did not feel completely comfortable. Other hotels provide the same services in a much more friendly way that makes me feel completely comfortable and able to relax.
hotel reviews