I have stayed in Hyatt's before and actually am a member of their stay so many nights and receive a free night program; so I was expecting a fairly decent hotel. My arrival was fairly decent; although out of three people working in the front desk, and with one person in front of me, it still took fifteen minutes to check in. I was in Columbus on a conference the end of March.
I asked for a high floor and received a wonderful room. My friend, who stayed in another room helped me carry my luggage to my room on the 19th floor. After I unpacked, I went to check out the bathroom, and OMG...it was filthy. The previous guest must have had very long hair because strands of it were on the floor, in the shower, on the toilet, etc. I immediately called to the front desk and asked to speak to a manager. The manager was not available, but after I told the front desk what the complaint was, they said they would move me. She said that the bell man would be up to help me with my luggage, and fifteen minutes later, a friendly staff member did arrive and helped me to the other room via the back elevator. He did give me two coupons for breakfast on the hotel. This time, I got a room which overlooked the roof and the back of the convention center which is attached to the hotel. The bathroom was better but she shower appeared unclean. The faucet top was missing from the cold water handle in the faucet. The bed was made but the sheets were not all the way tucked into the bed, giving the room a half made appearance. This was the first hotel which I have ever stayed in where I actually wore my flip flops in the shower..yuck. Overall, the hotel was not well taken care of; for example, the hallways to the rooms were filthy. They had crumbs, litter, and were overall very dirty. For the length of my stay, I never saw any staff member vacuum the hallways (which desperately needed it). I took a picture of an example of what kinds of things one could find on the hotel floors. Dirty dishes which people placed after ordering room service were not picked up for almost 24 hours. When I went to the pool, and the gym area they had the smell and appearance of dirtiness and looked dingy and in a way that I did not feel it was clean enough to swim or work out there (I ve used many hotel pools and gyms, but this was by far the most dirtiest); I actually went down four blocks to a gym (which was recommended by a staff member).
The staff was very friendly, and did answer all of my questions. When I called down for a hi wi connection; one of the staff stated she would go look for a "hi wi box" but never returned to the phone. When I went downstairs, they gave me a box, unfortunately it did not have all the proper connections. When I returned they gave me another box, and that one did not have all the connections either, fortunately I was smart enough to keep the first box and was able to finally connect online.
The food which the hotel served was very good for a hotel; I ate breakfast which was made to order and was outstanding; lunch (as part of the conference) and light appetizers (part of the conference); the food was very well prepared.
In summary, even though the people were friendly who worked there; and the food was good; it did not make up for the dirtiness of the hotel. I would NOT recommend staying there.
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