I prebooked and prepaid my stay at the Hyatt Regency but when the day to stay came we had whiteout blizzard conditions at home and were not able to travel. I tried calling the hotel and explaining the conditions and asked to move the reservation forward a day. I was treated very rudely by the agent and they refused the request. I am a VIP card holder for Hyatt hotels brands I have never had this type of service at any of the other hotels. I didn't want a refund or to cancel the reservation, I was simply asking to move it forward a day because the weather conditions made it dangerous to travel and the region I live in was under an emergency alert. Horrible place.
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