After reading the mixed reviews on Tripadvisor, I was wary of what to expect but figured the location was reason enough to book a night here plus perhaps if I booked one of the nicer rooms, the a cabana room for $489 a night, maybe it would not be as bad. I WAS WRONG. Thanks to the Roosevelt my new years was turned into a nightmare. To start with, the front desk clerks who checked us in were aloof and seemed not very bright. The room looked nothing like the picture on the website, was dark, small, and worn. There was also nothing original about the room or it's design. For a period of 2 hours the power proceeded to go in and out, which lead us to be late for where we were going. If I had known we would be in pitch darkness for so long I would have stayed at a motel 6 with the lights off and saved $450. And to summarize the staff was the rudest I have ever experienced--condescending and took no accountability for their faults/had little knowledge of the simplest things like "where can we get some ice?" I've stayed at plenty of hotels in LA (viceroy, chateau marmont, shutters, casa del mar, standard, beverly hilton, the W, the bel air hotel, and thompson beverly hills) but never have I been treated so poorly or as disappointed as I was with my stay at the Roosevelt. Seriously.....steer clear of this AMATEUR, MEDIOCRE, RUDE, and DESPERATE ATTEMPT AT BEING HIP and save your money for somewhere else (viceroy and chateau marmont would be my recommendations for about the same price and infinitely better service and accomodations).
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