I booked a Saturday night stay for a surprise get away to celebrate my husbands 62nd birthday and it was a waste of money! I brought a bottle of wine to chill and when we checked in the refrigerator was not working. We left to explore Boston and asked if someone could come up and get the refrigerator working to chill our wine. We came back to the hotel 6 hours later and still no one came up! We called and asked to speak to the manager on duty, he apologized and offered us dessert. We had already had our dinner and suggested breakfast. He explained to fill out the menu and make a note that it was complimentary, we did and much to our dismay, when I got our credit card statement we were charged! The food was terrible from room service. Nothing was edible, the yogurt parfait was warm and the granola soggy and there was a layer of water floating on top of the yogurt! We did not get the coffee we ordered, but we did get the cups and sugar and milk. The cart it came on had 2 strands of hair on it. I asked at the check in desk if they had any kind of gel, etc. to put in the tub for a bath. The girl said at the gift shop they carry it. I went to the gift shop and asked and they said no. The manager on duty said they have a body wash that should have been in the room but it wasnt'. This may not seem extreme, but for us it was. My husband and I have to pay someone to take our beeper when we go away. We have to be available for elderly residents in the building we live in in case of a medical emergency.So we rarely get to go anywhere. I thought Westin was a name I could trust and know we would have the very best service available.
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