I have been travelling for over 50 years and can honestly say this is definitely the worst airline I have ever come across. My bag did not arrive and no attempt was made to locate it. Call centre in Albania is appalling, it makes no difference what language option you choose they are unhelpful and completely useless. On two occasions they took my number and promised to call back, but they never do. Reading other reviews it’s also obvious their baggage handling companies are also useless.
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