I booked a reservation at this hotel for my brother and sister-in-law for their wedding night (because several out-of-town guests were staying at their apartment). We arrived at the hotel after the wedding to check in and, although I had paid in full, they informed me that they were overbooked and did not have a room for my brother and sister-in-law. What's worst is that they had my contact information but never bothered to contact me or tell me that my PRE-PAID reservation would not be honored. They "accommodated" my brother at a hotel down the block, which was not close to equivalent in charm or comfort. I contacted the management of the hotel and they have not responded. I am very disappointed in the hotel as I think Kimpton Hotels generally provide good customer service. If I'd known that a pre-paid reservation means nothing to this company, I would have checked in earlier in the day to ensure that they honored my reservation or made a reservation elsewhere to begin with.
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