I've stayed at many hotels and, even when there were glitches, I've always enjoyed my stay. This is the first time that I can say that my stay was a 5 day long marathon of frustrating events. I stayed at the hotel because it was one of the designated hotels for a conference that I attended. Throughout my stay, I encountered hotel staff members that appeared to be poorly informed and poorly trained. I was amazed that only a minority of the staff demonstrated any professionalism or concern for customer service. The first night of my stay, at 11:00 PM, I was awakened by knocking and an attempt to open my hotel door. On the other side of the door was a hotel staff member who insisted that I had checked out and should vacate my room. I told her that I had just checked in for a 5 night stay but she was adamant that I was wrong and asked that I call the front desk. When I did so, I was told that I was indeed checked in but did not get any apology for the incident. The day of my check out, housekeeping knocked on the door multiple times starting at 8:30 AM even though I had made arrangements for a 2 PM check out. Some of the additional issues that I encountered during my stay included peeling paint in the room, an unbelievable charge of $7.95 per 15 minutes for access to a hotel computer, a door that was very difficult to open and would be a hazard in case of an emergency, lack of amenities that are taken for granted even in value hotels such as replacement of plastic cups, soap, an extremely small bathroom with inoperable heating dials and a blow dryer that was ancient and barely operational, a twenty minute delay in getting a replacement hair dryer after the original dryer stopped working, and a front desk staff member who had difficulty understanding my concerns as well as those of a gentleman that followed me due to a significant language problem. I had to wait 25 minutes for another staff member in order to have a refund credited to my bill. When I shared my frustrations with a staff member, I was encouraged to discuss my concerns with the front desk manager as that would be the only way that positive changes would occur. I shared my concerns with a hotel manager who asked for my email address so that management would be able to contact me. I never heard from anyone. I left the Boston Park Plaza Hotel with a bill for over $1400 and the certainty that I had been totally ripped off. Stay away!
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