More than a month has gone and still no solution.
After leaving a bad review here they accepted their mistake and offered to pay for the price of the item in the condition it was sent to them, which was excellent. I have proof of all the scratches they made.
They got the item 2 weeks ago, and when I asked for an update they answered "your item was returned because you refuse the offer" missing the whole customer service interchange.
A-V-O-I-D
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