The worst airline I have flown with. Finnair charges huge premiums with no additional care from service staff. We were messed around multiple times by Finnair staff - where we originally paid for special seats, these were automatically changed so myself and my elderly Grandfather were sat away from each other. I spent over an hour in Finnair's extremely slow customer service - to which I was assured the seats had been moved back to their original spots that we had paid for. Then when checking the day before the flights - we saw our seats had been changed again. I spent another 1.5 hours in Finnair's customer service to which we were informed that our seats were changed due to my elderly companion not meeting requirements for the seat - which we were not informed in any way! Then that assistant assured us we had now been booked in for extra-legroom seats, and to our pleasant surprise - were not extra legroom when arriving at the plane, not even next to each other. Finnair charges such a higher premium over other airlines doing the same route such as Ryanair - which I have never had a problem with despite being 3 times cheaper. Blatantly scamming their customers in broad daylight with extremely high prices for food items in the cabin too - the highest I have ever seen on a plane. 8 euros for a 250ml beer, seriously? Furthermore - I paid extra for their wifi service, which only actually worked for the 20 out of 60 minutes that I paid for. Strongly advice avoiding this airline and their disorganisation.
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