I attempted to switch from Vodafone to nowtv fiber and take my number. Was given a switch date of 4th june. That date came and went. I contacted them to question it, I was told there was a problem with the order and openreach would sort it in 3 days. The day after I received an email to say my order was cancelled. I contacted them again the said my switch was cancelled by a 3rd party and if it wasn't me it just have been vodafone. They asked me to place the order again so I did, this time she didnt give me a switch date. After not hearing anything for a few days I contacted them again. I was told again a problem with my order, he would cancel everything down, he told me to ring back in 24 hours to order again. I left it 48 hours rang back and asked if everything has cancelled down? They said no and would cancel it again and send it off and asked me to ring back in 24 to reorder. I again left it 48 hours and rang back again. Again asking if everything had cancelled down still no they would cancel it again and send it off. 3 days later I finally got an email to say everything had cancelled down. I decided not to bother moving my service to them after being messed around so much. Last week my landline developed a fault, I contacted vodafone who ran line tests and arranged for openreach to repair it. They came out today fixed the fault, my landline rings out now but with a private number and I'm still unable to receive calls but now my five stopped working. I contacted vodafone who after just over an hour on the phone found that nowtv had cancelled my service but not moved my service or ported my number, they cancelled my Vodafone account by starting migration so vodafone started 30 day notice. That 30 l days is now up so I have no landline or fiber and lost my number and have to wait upto the 18th to be reconnected. Thanks nowtv it's been a pleasure
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