My husband & I recently stayed in the Morningside Inn. We had originally booked a double room but had a friend who decided to accompany us. My husband emailed the given email address 4 times and did not receive a response, I then rang and spoke to Patrick, the manager, who agreed we could stay in a triple room and 'amended' our booking.
When we arrived, we were told that we had to stay in one specific room overnight and to change the next day, by another staff member (not Patrick). After a 7 hour flight and 1 hour train ride into Manhattan, we were all looking forward to a hot shower, but as per the previous reviews, no hot water.... My husband made a complaint to the lady at the front desk and was told they were 'fixing the boiler' and it would be fine tomorrow. Needless to say, we did not have a proper shower until we got back to London.
Next day, we try to check in to our new room only to be told by Patrick that he had no idea of the amendment to the booking and he had just rented his last triple room. When my husband explained his displeasure, stating that the receptionist on the previous day had confirmed that we would be staying in the same room, just on a different floor, he was told by Patrick that he had an 'attitude' and that we should all shut up and let him talk. He was very rude and arrogant.
I would not recommend staying in this establishment unless you feel like being abused on your holiday. There are better hotels (with hot water and no bedbugs) for a little bit more money closer to the center of Manhattan.
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