It just isn't worth the money and having been a hard core "W" person for the last 8 years, my last 4 stays at W's in general haven't been so hot and the last two were at this hotel specifically.
The lobby/bar area is very modern (almost on the verge of dance club-ish), and you can see the lake across the highway when sitting at the bar, but only from one side and said side only has 3 seats with that view; whoever designed that really missed the mark as they completely turned their back on the most obvious reason why someone would stay in a hotel along the lake - to see the lake. Even the dining room is a miss as it is 'sunken' and so once again - you lose the view of the lake.
I had a lake facing room on the 23rd floor which gave me a view of the lake and the navy pier. This is an eastern exposure and so you could watch the sunrise over the lake - one would think "Wow! Amazing!" However, the windows were so filthy I was completely distracted. I was really struck by yet another miss on an obvious feature for the hotel.
Room service was running at about a full hour, the food I ordered on two separate occasions arrived luke warm at best. Even the in room coffee maker I had asked for was a disappointment (when I went to make coffee one morning at 3:00 a.m. for the work calls I was about to start) the pot had not been cleaned from the last guest; disgusting. It took them over an hour to bring me a new pot and although they offered me a thermos of fresh brewed coffee in apology; it never appeared.
Housekeeping was off too. Dirty windows in the common areas, inside and out. And I stepped in a piece of what I hope was candy bar with caramel from the prior guest. In general, housekeeping issues were the beginning of the end of my love affair with this hotel, but now I can add a decrease in room service quality, and just a bad experience overall.
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