I had organised a birthday dinner for my sister here. I made a reservation for a table of eight. The evening started off well but as the night went on, service became rather poor. We had asked for more pita bread to have with the pâté but it took 20 minutes or so get to our table. I understand that it is baked to order but the wait was too long. Our waiter was polite and courteous. However each waiter had too many tables to attend to that caused service to become very slow. They were running around and it was difficult to get their attention. As a result, we had to pour ourselves water, empty bottles were left on the table and we had to wait for quite some time for our waiter to bring new bottles to us. This had caused much disappointment especially since this is in Grand Hyatt Kuala Lumpur. Food overall was good. I enjoyed the crab cakes and the steak best. Really appreciate the help of our table waiter when I brought out the birthday cake to my sister as it was a surprise :)
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