3 stars' definitely over rated for this location but what can I say I love Starbucks so much that I can't give less than that. I've been a Starbucks addict since 2006 and a gold member obviously. I've been going to this location for a good four months now since I moved to my new house. Nearest location to my place literally 3-5mins drive. I'm always & by always I mean every single day I'm at this location. My first stop every morning or afternoon depending on my shift to work of course. I've never been inside this location yet and probably never will be. I go here for convenience. I figured I get my coffee first before hitting the freeway to go to work. At least then even if I'm running late to work because I'll get stuck in traffic I'll still be happy because at least I know I have my coffee with me. Customer service sucks but like I said I go here because it's the closest one to me. They would mess up my order here and there and sometimes it's too late to turn back around to get it right, so you can only imagine how my day will go by with a wrong coffee in hand. I would always get the same drink Venti Iced Caramel Macchiato extra caramel, summer or winter doesn't matter this is my regular drink. I would place this order same order everyday in drive-thru and they would repeat this back to me and will always total out at $5.35 and I would always pay with my Starbucks app. The problem is once I'm at the window picking up my drink. It would take forever before I get to pay. And once I'm paying they always have an attitude. Yes, all I want is my coffee. And okay, you are having a bad day and it's obvious you don't like your job so just quit it! Why can't this location hire an associate who's enthusiastic and fun and attend to guest like myself like they love what they are doing. How hard is it to say \"how's your day going?\" or a simple \"hi\" before asking for my payment. It's not like they are quick enough to hand me my drink. This location probably has the worst waiting period in drive thru. I mean I get it everything is placed by the time of order but still why do I have to adjust my time for them, oh yeah that's right because I want my coffee!!! Anyway the worst thing happened to me the other day when I asked for my usual drink and got to the window and was asked if I wanted whip cream on top of my Venti iced caramel macchiato? And of course I said it doesn't come whip cream. Then was handed my drink after few minutes which felt forever. Wait I said I take my drink with extra caramel and this drink doesn't have any. So then I asked nicely if it's okay to get some caramel on the top and sure they gave me the caramel but after I drove off and stirred my drink by the first sip I knew right away something was wrong. It tasted like milk, yes just milk with some caramel in it. They probably poured out some of the espresso and put the caramel on the top instead of just transferring everything in a new cup with caramel swirls around the cup! And yes my day turned out as crappy as my drink! The following day I went to another location by my work and I had that \"ahhhh sooo good\" feeling. But I have faith in them. Yes, I still came back and gave it another try. Because I've been going here for four months and a few mistakes would not push me away. I ordered the same drink today, paid my drink, got my drink, it looks right so I tipped $2 & drove off. Stirred my drink and was able to drink it but I wasn't able to finish it probably had 3 sips and poured it on the sink as soon as I got to work. It made me sick had an upset stomach my entire shift. Anyway, lesson learned. I'm never ever going back to this location. There's other locations, I do have a choice. I just have to give up some of my sleeping time because other locations requires me to get ready early just in case of traffic. Closer to work but further from home. But at least with other locations it's worth my time and money. I get quality service and great coffee.
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