Rang up to pay bill. They ended up placing an order to upgrade my broadband without asking. After thinking about it rang up to cancel order. Was contacted by openreach to confirm appointment. Sent message back to them saying it had been cancelled. Got new router and disk in post
Told them again it had been cancelled. After about a week or so I think it has been cancelled. Total rubbish at communication with openreach. I will be switching to another company.
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