Well how doi begin, the front desk staff was talking on the phone while checking me in..and i doubt it was work related...i couldnt believe my eyes..she hardly looked at us in the face..we had problems with our rservation ...so we had to speak to the manager whos attitude was bigger than his size...we had to switch rooms twice it was very awkward...the rooms were nothing like the picture...we even found a bed bug under the sheets and when i went to complain the girl loooked at me like i was dumb ..she said we were moving to another room anyway the next day so dont worry about it...I found this hotel to have an unprofessional staff as for the manager i think he should take some training in providing good customer service.They are very quick to charge you for the room when you first check in but not when there is a problem withj the room.If you are looking for a affordable stay in new york i would suggest you stay at the hotel of wonders at least they will treat you better.
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