Hi:
I have had a problem with my order with Vodafone. I ordered a Next day delivery home broadband last week, it was meant to be delivered on Wednesday but wasn’t.
Then they said it will be delivered Thursday for definite. I waited all day at home, didn’t go to my job, they said it would be delivered for sure, it wasn’t. They sent me a text saying we missed you- but they didn’t even come to my house I have waited all day at home there were 3 of us just sat here staring and waiting for them to come.
I even sent my brother to wait at the front door for them. They never came.
Then on call they promised me that no matter what happens they will deliver to me on Friday, that never happened. Then they said by Friday evening they will definitely deliver to a newsagent pick up point near me. That also didn’t happen.
Then they said no matter what happens they 100% confirm and will ensure it is delivered to me today on Saturday. Today also they didn’t deliver. I’ve been waiting 4-5 days now.
It’s been absolutely ridiculous as I am without Internet. If I knew this was an issue I would have organised for another provider. It is the worst customer service I have received. I have spent £50 on extra data on my mobile since the last 4 days only. And on top of that on Wednesday and Thursday I lost on £95 income per day as I didn’t go to work on those days as I was waiting at home for delivery. Couldn’t even work from home as I don’t have Internet. This is a cost to me of over £250 for no fault of mine!!!!
I NEED TO TALK TO A MANAGER AS I AM APPALLED AT THIS . My money has been taken, and I spend more money each day having to sort this out. Let alone the stress and the hassle and the umpteen number of hours spent on trying to communicate with them but to no avail.
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