My stay at the SLS was not what I expected for a 5 star hotel. The service was lackluster, people were carefree with little regards to guests all around. No greeters or anything. Service was terrible, things were not explained well or at all. There was always a long wait when waiting to be served as employees just stood there with a pleasant smile on their faces.
There is also the stupid little quirks. They have a house car service which provides DROP OFF only, that is just pure stupid. A car service with drop offs only and no pick up, do you expect all the guests to take a taxi back? Just ridiculous.
Also the rooms were not up to par with other places I have stayed in such as the Four Seasons (which in my opinion is a much better hotel by far). No complimentary water, no TV remote, the rooms in general were very dark and dim, I could barely see myself in the mirror. The SLS seems to have this obsession with mirrors as they are EVERYWHERE, the bathroom doors themselves are giant mirrors, which are not even doors and they DO NOT close, they simply cover. So if you are staying with a companion or friend you will literally have NO PRIVACY when using the washroom.
Overall the SLS for now is all about looks and show, they lack what a really good 5 star hotel such as the Four Seasons offers. Overall quality, service and care for their customers.
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