During our stay....failed to completely make the room (bed was made, no towels, no glasses, no coffee service), extremely long lines for breakfast, managers reception and elevators.....the room was nice.
Of 6 nights at Embassy Suite Locations during our nine night family vacation, the two nights spent at this hotel were by far the least relaxing. It is clear that the owners of this hotel do not care to make things better, as my concerns are the same ones that go back months in these reviews. Long breakfast lines, poor food and beverage service for the managers reception and the elevator problem could be remedied with increased staffing. it is clear this hotel chooses profit over service.
If you wish to spend 30 minutes in a breakfast line, 30 minutes in the "managers reception" line or 15 minutes in line to go to your room, this hotel is for you.
I flame this hotel as I was promised a follow up by the front desk regarding my concerns and have heard nothing.
Not terrible, just choose something else if available.
hotel reviews