My flight from Sweden to Rhodos with my partner was fine, the seats were at the exit and the cabin crew were informative and nice and also nice about me wanting to sit with my partner - we bought our tickets separately. On the way back was the problem. So I had a different return ticket to Sweden then my partner, I went with Norwegian and him with Eurowings. We get an cryptic information email the day before departure and the same day as the flight we receive an email saying it is cancelled. Instead of calling and letting us know and giving us option on how we would like to proceed the hunt for getting him back with me to Sweden becomes a nightmare! We call the customer service and they tell us that they can provide him with a flight 3 days later which is not an option, my partner had a ticket to go back to Australia from Sweden the following day so that was not an option and not either to get a refund! Imagine getting your money back and having to pay twice as much. We told them it's not good enough and they gave us a number to call to proceed with other alternatives but they didn't pick up so we go straight to the airport to speak with them on site. We get to the airport and the staff member that we talk to is a bit clueless and tells us the same thing and we say it's not good enough and we are just waiting to see what they can do for us, in the meantime a woman with her child and mother are in the same situation but because they are 3 people - grandmother, mother and child they get prioritized for the Lufthansa flight to Sweden - which I get but they got the last flight seats which is very unfortunate for my partner! The lady that was helping us is telling us that she is waiting for EuroWings to call back for confirmation if my partner can get a ticket to go with me on my flight and the time is ticking and then they say that it is booked out! I get frustrated and ask them what is going on and I don't want to leave my partner behind and not knowing what is going to happen to them and at the end they tell us to book our own ticket and get reimbursed.
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