Manila to Tacloban booked for September 2020. I booked a ticket no problem using a combination of miles and cash (paid by credit card), but after a month I received an email saying that they couldn't process my booking with miles so I have 48 hours to pay the extra fee, otherwise the ticket will be cancelled and I will get my money back. However, after more than 2 months I haven't received any money back. I tried to contact the airline through Twitter, I received a message saying that the payment was late so there is no booking, I asked them to return my money, as they promised in their email, but no reply since then.
airlines reviews