Stayed here for seven nights during a recent trip to New York City. This was our first trip to NYC, so of course the first stay in any hotels here. I will start with the positive aspects of this hotel. The location was very nice, near Madison Square Park and some of the most beautiful architecture near the park that I saw in NYC. Don't miss the Flatiron Building, our favorite building in NYC. Easy to walk to a number of locations including 5th Avenue and Broadway where there are restaurants, shops, eateries, etc. Loved the atmosphere in this part of town. The subway stations were also quite close. Don't miss a visit to Eataly, the Italian mecca of restaurants, bakery, rotisserie, chocolatier, pastries, gelato and many, many Italian food products. An amazing place just a half block away. The Corner Cafe just down the block was also very nice for breakfast, great bagels and other breakfast items. The front desk staff at this hotel were very pleasant and tried to help with questions or concerns. The room had a very comfortable bed and bedding, no complaints there. Our room location was very quiet. We never heard any noise from other guests or from outside the hotel. Our room faced the back of the hotel so there was no view and rather dark inside, but we usually were only in the hotel at night any way. We did not use the cleaning service very often during our stay as we did not need the room made up every night. We did get letters from room service to let the hotel know if we needed anything since we had not had the room made up. I thought this was nice. I also thought it was nice that the hotel gave a discount or group rate since a number of us stayed here during the same time. I appreciate that.
Now for the concerns. The room was very small for the price in my opinion. I hear that hotel rooms tend to be very small in NYC so it is difficult for me to compare due to lack of experience in staying here. The shower was very difficult to deal with. There was a shower curtain and it did not stay in well, resulting in water getting all over the floor while showering. I am talking about a great deal of water that I had to mop up a few times. I thought it was just my clumsiness, but my husband also had problems with water coming out of the shower. Not a good set up at this hotel. The Concierge at this hotel is not helpful at all. On two occasions I asked for some help, but the person there did not seem that knowledgeable about locations, attractions, etc. The language barrier (little English) was also difficult. Our daughter and son-in-law stayed the same time that we did and had even more problems with the Concierge. When they attempted to buy tickets they were told that they could assist with this but then later said that they would get the tickets to be ready the next day, but the Concierge would not be able to tell them when they were purchasing the tickets, where the seats were located. The price was not that discounted and my family members did not want to take a chance on less than desirable seats. They went online and found good seats at a better price. Before my family members left for the airport on their last night, they reserved a van pickup. This also turned out to be a problem as when the time came they were told that they might not get a pickup because they had not reserved 48 hours in advance. This had not been told them at the time. I had problems with my bill prior to checkout, was overcharged and had to talk to two people at the counter (two different days) before it was rectified by the manager/event coordinator. She was very accommodating about the situation and took some off the bill which I did appreciate. The last thing I want to mention is the hotel is not very asthetically pleasing both inside and out. The front of the hotel had some construction going on while we were there which is understandable, but the entrance and lobby are not very appealing and the lobby is very small. I was surprised that there were no brochures or other informational pamphlets, advertisements, cards, etc. for attractions, restaurants, in the area. I have never seen a hotel that did not provide more information about things to do, places to go, etc. When and if we return to NYC I would check out another hotel to stay. If you need to stay in this area you will enjoy the location and staff, but I would not consider it a very good deal for the price as there are few amenities that are available here.
hotel reviews