Colombo to Dammam via Kuwait in business class. The seats were good, and the entertainment systems. The food served was terrible! Surprisingly, the flight attendants were unaware as to what is contained in the meals served (basic things like fish or chicken) – to have the response that these are authentic Sri Lankan food : I factor some rudeness and unfriendliness in to that. Had to specifically ask for a head-set as well, even after having booked in the business class. The worst was KWI-DMM flight. It was supposed to take off at 8.30 am. The gates were not open till 8.15. Having boarded finally in to the aircraft – the crew has found that there are more than one boarding passes issued on the same seat for 3 passengers. There were discussion between the ground staff and the airline crew. Luckily the flight was not full – else someone could have been off-loaded. It was visible from the flight itself, that they are unloading a baggage carrier next to the flight - to locate some specific passenger luggage. Loading and unloading took some good time. Probably some mis-checked in items, but it had to wait till 9.30 am to fix. The flight left 1 hr 30 minutes late. They claimed that it was due to security reasons at the airport and baggage loading issues; now that is why they open the counters 3 hours in advance leaving adequate time for all that. To add to that, all the points I have noted here contributed to the delay. My checked-in luggage was tagged Priority / Business. It was among the last to receive at the belt Thanks to the efficiency of Kuwait airways – I missed my connecting flight from DMM (even after leaving 2 hours for transfer). Will not try Kuwait Airways again.
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