Awful experience when went to collect the online order (no. 415068354), in-store (Solihull Sears Park) representative. MR. SYED try to "trick" stating there is a "problem" (which he never explained after asking too other than telling something to do with the way i placed the order) with online order and he would offer me the same package what i ordered online but in-store. Only then i realized he is trying to process a 'new' order by cancelling my online which will then deny me of any online cash back (from my employer discount which is being tracked), and he will use that to add up his sales target. Just to achieve this he made me wait for approx. 25mins with my 3 year old on the evening of 28th June. When i pointed that in this case i do not want the order and will 'only' go for cancellation then he disappeared for a while only to get back stating this is now resolved after he spoke to tech team (which i am sure he did nothing like that) and handed over me the ready collect parcel after PIN and chip verification. If i had not understood the real reason i might have been denied the online tracked discount. This is absolutely absurd, unprofessional, shameful and unacceptable.
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