About two months ago, I booked two tickets to Andrea Bocelli concert at MGM Grand Arena. Since I thought it'd be convenient to stay at MGM, I also booked a room - king size, non smoking. The prices for two nights were $149 (Friday night), $179 for Saturday night. They charged me $166. When I got there, I was told the room wasn't available. If I wanted, I got \"the option\" to upgrade (which I'd have to pay for). I got slightly upset, although I never raised my voice. \n\nI asked why I'm being charged $166 for something I'm not getting and why I was forced to pay for something I don't want? The manager came over and immediately said \"She's just doing her job!\" No s**t Sherlock! I'm not upset at the receptionist, I'm upset at the situation. Not fair to be charging customer for something he/she's not getting. On top of that, they place a pending charge on your CC (for me, it was $500 pending charge). \n\nSo they offered comp buffet and $50 off drinks. This is great for someone who eats at buffets and drinks, but I'm not a drinker and I don't eat at buffets, but when I said it to the manager, she said \"well, that's your only option.\" In regards to rooms, they are spacious, clean. The TV was working occasionally, the bathrooms were nicely remodeled. I must say the concert was fabulous!\n\nWhen I was checking out, I don't know what I was expecting, but I got \"how do you wish to pay for your bill\" question. This kind of floored me. So the rooms were $328 total minus the $166 charge (this would be around $162 total)+ the upgrade fee. You are already placing $500 charge on my CC, I guess I'm expecting you to say what you are going to give back to me. \n\nAnyway, long story short, the 2 nights cost me total $502. They charge you for upgrade you didn't want, they also charge your for something called \"remodeled room\", \"remodeled room tax\" (these charges are for every day you are staying) on top of your regular resort fee. I'm assuming that is normal, but quite frankly....for $250/night - it is NOT worth it.
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