Been meaning to write a review for a while. Although this is a beautiful hotel with nice spa and gym, I hate staying here. I've stayed here about 4 times in the past 2 years, usually for 5 days at a time. You would think they would treat us decently, but they are snobby and inefficient.
During one stay we had arrived early, and my husband had to go to a work meeting, leaving me in the lobby awaiting the keys to the room. This snooty blonde (nothing against blondes, I'm blonde myself), told me that someone was just cleaning my room and it would be ready shortly. I waited for 2 hours, write in front of her face, sitting in the chair in front of the desk. She was well aware that I had just gotten off a long flight from florida, and wasnt feeling well. I watched as she and some other guy flirted, while I waited for my room to be cleaned. When she called room service the second time she found out that my room was ready, as I overheard the conversation, and I walked up to the desk to get my key, but she "acted busy" then made a phone call while I stood there waiting to get my key. I actually didnt get to check into my room until 20 minutes after check-in time, because of the slow service. Call me crazy, but it seemed as though she was being a b...on purpose.
They have NEVER let us check in even 15 minutes before their check in time..we actually paid an entire nights fee to check in at 8 am because we were flying in on an early flight from Hawaii and figured they sure as heck wouldn't let us check in THAT early. (Although we asked)
On another occasion, I walked into my room when it was clearly in the process of being serviced, however, I sat at my computer to work, and realized the maid was nowhere to be found, she left my room a disaster, vacume in the middle of the floor, wet towels in the walkway, sheets halfway off my bed. She didn't come back for 45 minutes
The gym here is rarely serviced, even though they are supposed to have an attendant. I've yet to be there when there was actually water in the water dispenser, or clean towels by the machines.
For a Four seasons and the price, their service and the way they treat people is unacceptable. I wouldn't bother staying here unless your a celebrity because they seem to be the only hotel guests the hotel will treat properly.
hotel reviews