Nice clean hotel. All very accommodating. My problem was with their interpersonal communication. My young daughter had started a sketch book of the mountains and the family skiing and more. It was VERY sentimental. On the 6:30 am shuttle to the airport she realized she left it in the hotel. I called right away, gave the room number, said it was on the desk, offered to pay whatever it took to have it mailed to our home. I called at our layover to check again and they said they hadn't gotten it yet. I got sidetracked and didn't call again until the next day and it was gone. I know it was our fault for leaving it, but a hotel is in the customer service business, and how hard can it be to retrieve an item when you know EXACTLY where it is. I was very let down by this.
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