I arrrived at the hotel exhausted with a confirmed reservation and number to be told that my reservation had been "cancelled" but they would happily book me into a smoking (I had indicated non-smoking) room for a price far higher than that my travel agent had booked. They were so obdurate and unhelpful that I decided to look somewhere else. When my travel agent called in the morning to complain, she was told there had been an error in the desk and my reservation was very much in the system!
I have no doubt the hotel has qualities which appeal to those who stay there, but evidently getting to be selected to stay is far from easy, reservations notwithstanding.
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