When I arrived to check in for a large conference, there were only three desk clerks checking guests in. Lucky I arrived when I did because after waiting close to 10 minutes to check in, other guests started coming through the doors two and three people at a time resulting in a very long line. The hotel knew the conference was beginning that afternoon and a lot of guests were arriving in from flights around lunchtime. They should have had more people available for check-ins especially when I counted at least 10 check-in stations. I waited at least 15 minutes, and I know the line of people behind me were there at least 30 minutes in line before finally getting checked in.
My room was in the Atrium - right next to the elevators. While the hotel wasn't noisy like others have mentioned, I was awakened by elevators dinging on my floor at night. I also heard someone come to the door the night before check-out to slide my bill under the door. Not the best sleep I've had at a hotel. I would definitely suggest a Tower room versus the Atrium. If there had been anything going on around the Atrium conference rooms, there is no way I would have been able to sleep because the noise travels and echoes all the way up.
My biggest complaint though - the wi-fi situation. Even after paying for the wi-fi at $12.95 the first day, I quickly realized that once I entered the conference section of the hotel, I could not access that hhonors wi-fi. And unfortunately, I couldn't access ANY working, stable wi-fi in the conference rooms we were in for that three days. Very inconvenient when you're trying to work while attending a conference. My iPad was basically a brick and useless since I couldn't connect to wi-fi. And I had to run to my room to do a quick charge after lunch because the lack of wi-fi and staying on cellular all day long drained my iPhone battery. A conference hotel of this size should have wi-fi access in all of these conference areas for guests and attendees. I didn't even mind paying $12.95 a day if I could actually access it!
I also noticed as others did the lack of eating options when I arrived on Sunday. It wouldn't be an issue if you could quickly run somewhere nearby for a quick bite to eat. But there is nothing convenient outside of the hotel, and it will cost you in taxi fare to find something. Luckily, SER Steak & Spirits opened in the Tower on Monday night for dinner. I made a reservation and highly recommend the food. Superb! So that was a highlight of my stay.
I do have to say that all of the staff I encountered during my stay were very hospitable, welcoming and professional at all times. My room was clean and housekeeping did a great job during my stay. I also noticed that this hotel was very clean in all areas I visited. I even noticed a team member vacuuming the plants around the reflecting pools to make sure they weren't dusty and that there wasn't any debris. That's attention to detail! So kudos to the hotel for a high level of cleanliness.
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