Excellent Customer Service and clean, gorgeous hotel. However....
Be careful of the Trade Street Side. Bands and cluns play loud and late so if you're in your hotel early you will hear the boom, moom, boom of the club music. We were on the 14th floor so it doesn't matter what level you may be on.
Secondly, rollaways for the kids only come with a King. We planned on one for our room and were told that we can't have one and it was too late to get a larger room.
Lastly, we were on the 14th floor with a restaurant or banquet room above us. I'm not sure what exactly is on the 15th floor. But, we heard chairs scraping the floor and a lot of noise above us.
We voiced our concerns about all of these issues but with the noise we received a nice apology. With the noise above us, the Manager looked surprised and with the rollaway - no guarantees.
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