First, let me say that the staff is friendly, the rooms are clean and the air conditioner was wonderfully cold! Also, this is a great location to catch a taxi. It's a couple blocks away from the Times Square crowds but near the Port Authority Bus Station so I always waved down a taxi immediately.
The elevator situation however, was frustrating to say the least. 32 floors with three small elevators which felt like clown cars when you add people with luggage. To give you an idea, our room was on the 7th floor and when we were leaving around check out time we waited 20 minutes because every elevator that stopped was full already. Finally, I pushed the up button and we took a ride up only to disappoint those that were waiting to get on too.
Couple other minor things were the ice maker was so slow - maybe 12 cubes a day and the TV remote control was annoying to operate. It's sad when you have to reference a card to operate the TV.
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