Their marketing is great but in reality the service is horrible. The airline lost my baggage at Istanbul airport during transfer. The customer service was incapable of giving any information and was rude and not willing to help. Since then the my claim to refund expenses due to lost baggage get ignored. Neither several phone calls with the service hotline or messages of the lost baggage tracking system help. My request got terminated. Moreover, on the same trip on the way back, the flight was overbooked and I had to take a 4h later flight. Hence I am entitled to a compensation of 200EUR. I got a form which states that and was told to submit that online over the feedback from. This has since been ignored and again calling the hotline and reissuing the request still did not help to get any response by Turkish Airlines since 4 weeks.
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