I have traveled so much on different airlines and they have never treated me like they did on this airline. I mean that this airline "VivaAerobús" is the most terrible to treat its passengers. They sell all the services online and oversell the tickets. I bought a ticket from Houston to Mexico 1st class, as it was VIP! for October 14, 2022. The day before I did my checking and paid for my luggage and seat. Grab my boarding pass! I show up at the airport 3 hours before. First the flight was delayed and when boarding they said that my boarding pass had a problem and with me other people. The manager had assigned my room because I missed the flight! When I was in the front row to board as a VIP! They are thieves and their staff is pathetic! I give it 1 star and they don't deserve it! Be careful when you choose an airline like this to travel!
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