This was one of my worst airline experiences. After delaying my flight out of LGW by 4 hours and being promised by customer service agents that it would not be a problem and they would figure out an easy solution for me when I arrived in KEF, they delayed my connection, but not enough for me to make my flight. There were only a couple other flights going to the US the rest of the night that were already overbooked because they had done the same thing to another flight that day. My only option was to be put in a hotel and take a flight 24 hours later. After finally arriving to the hotel I was supposed to stay in, the hotel informed us that they had run out of rooms and would transport us to a separate hotel. Not one Icelandair employee apologized or admitted that maybe they should not have reassured me many times that everything would be fine and I would be able to continue on to my final destination.
airlines reviews