If i could give a zero I would. I have tried to cancel my recurring payments to them, but they refuse to acknowledge I have an account with them (and therefore cant cancel an account not on their system), despite me providing them with all my details and screenshots of the payments coming from my bank!
My account is definitely active and running, as they take £7.99 a month from my account and I have full access their services using the email address they claim not to have on their system. Fortunately I was able to put a stop on the payments through my bank, but it is very concerning that this company is seemingly not looking after our data in this way. I have escalated through complaints and will see what they say.
If their complaints process is unsatisfactory (and I have low expectations), I will escalate to regulator and information commissioners office (data protection regulator), as I suspect they are breaching data protection laws if they have lost my bank account/ personal details.
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