Upon arrival found the front desk personel NOT helpful although they kept asking if they could help.It was after 4Pm and it took 30 minutes to secure our room keys and have luggage delivered.I had my 94 year old mother who needed to rest !The lady assisting me checking in was inept! She took my drivers license and credit card and left them sitting on the desk and walked away for at least 10 minutes checking on????When she returned I asked to have my card back only to be told she still needed them.
I found the room to have no shower cap or shampoo. The TV remote didn't work and there were no instructions on how to work it. There was no check out time displayed and then when I checked my charges upon arrival home I had charges for $183.32 that weren't mine! VERY annoying.
The lobby of the hotel was so noisy you couldn't carry on a conversation.
Overall I was disappointed and think your Hotel should do better . This is a nice area and could be a nice place to stay if some changes are made.
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