I’ve been a longtime customer of ao.com. I’ve always really liked the simplicity of ordering and their commitment to transparent delivery schedule.
I placed an order recently which has unfortunately put me off using them ever again. Placing the order was fine, delivery date was good. Then a few days after placing the order I received a phone call from someone from ao.com trying to sell me an extended warranty or maintenance plan. The lady on the phone was using deceptive, pressure sales tactics to get me to sign up. In fact, I wasn’t even asked if I wanted it, the person just told me they were setting up and I could cancel within 30 days. I told them no, but I would be worried that people who may not be as switched on might end up accidentally signing up for this service.
Overall, it’s left a really bad taste in my mouth, so unless ao.com come back and assure me that this is not a good example of how they expect their employees to act, I can’t see myself using this company again
company reviews