Checking in was a battle of 'You need to pay, your travel agent haven't paid us'. Not the best thing when you check in, and it's 11pm UK time, on a Friday of a Bank Holiday.
They eventually found the email, that indeed did say they had been paid, and let us check-in.
We had the same issue at breakfast on the first two days too.
Hotel it's self was mostly ok, the rooms felt dated, and for the price were quite basic. However all the hotels in the conference season seem to be quite expensive.
Pretty good location for the Moscone Center, just a 5/10 minute walk.
hotel reviews