Pros: no bed bugs, good mattresses, A/C temperature constant, good commute to broadway, subway station located about 200 feet from entrance, good front desk, maid and bellman service.
Cons: small rooms, toilet not in separate area of bathroom, view from sky rooms wasn't great, no pool or spa, concierge errors, and doorman trouble.
I would first like to comment on the A/C. I like a cool room to sleep in and have stayed at many hotels that try to conserve on their energy costs by having a higher set point on their thermostats after midnight. This wasn't the case and the room temperature remained where I set it.
My biggest complaint is about the doormen. They wanted to know if I wanted a taxi and where I was going. Anyone who said "the airport" got service and I was left to get my own cab. Being slightly frustrated because I always tip a doorman for hailing a cab, I discussed it with my cab driver who confirmed that this hotel is notorious for taking a certain percentage of the fare to the airports. So if you need a cab near checkout time, I suggest walking down the block and getting your own.
Concerning the concierge, we had very good restaurant suggestions but twice we went on a wild goose chase where the event/venue wasn't for the night in question. Have them call if at all possible before you make your plans to confirm activities.
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