Wow, what an experience. I think this hotel opened prematurely, especially w/ 4000 rooms. We did not find one person checking out that had a satisfactory experience. Our check-in was a nightmare - didn't get into our room until after 7pm. They couldn't put us on same floor as our other 2 parties. One friend never got room service. Ours didn't come until 5pm. Hairs in sink. Toilet dirty. Check-in clerks less than accommodating. Did have a great check-out experience, although I scanned all the agents to see who seemed the most pleasant. They are aware of their shortcomings and are trying to improve, but unfortunately for Aria, most guests will probably not return. Of the 3 guests in line, none were happy and all received some sort of compensation. Not good. Hotel restaurants were good though. Decor is dark. Rather stay at Bellagio, Wynn or Venetian. This hotel needs a lot of work.
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