Business travel is never fun. A great hotel stay can make it better, but this stay was only average. So while it wasn't bad, it wasn't great either. Check-in was slow. My colleagues and I remarked the process didn't seem very sharp nor consistent from clerk to clerk. When I got to my room, the TV remote was missing. I called guest services and requested another one. They cheerfully called back 20 minutes later to confirm it had arrived, but it hadn't. Ten minutes later, it finally arrived. Another process disconnect. The room in the tower was kind of small, and the air conditioner blower was loud and made a whining noise. In the bathroom, the toilet handle was broken but useable, and in the shower the water pressure was inconsistent. None of these issues was major or a deal breaker, but again, on a business trip the last thing you need is more stress and inconvenience. I will say the service in the conference center was very good and breakfast was good, but my guest room and the related service there were only average. It was my first stay at a Sheraton in a long time; I usually prefer Marriott or Hilton. Not sure I'll hurry to stay at this hotel or a Sheraton again soon.
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