We checked in to the Liberty for two nights, October 26th and 27th because my husband had a scheduled operation at MGH next door. The hotel knew that we were there for medical reasons and gave us a "special rate" per night, which was still quite expensive. We would have been better off staying somewhere else but, again, the convenience....The location is superb but beyond that, we were very underwhelmed. We are non-drinkers and were there solely because of the medical reasons. When we first checked in, we were offered flutes of champagne (thanks but no thanks). Our room, on the 12th floor, had a stunning view - of the Mass Eye and Ear Building. There was a mini bar, as well as a full assortment of beers on the counter, with lovely stem wear - but no tea or coffee. I was told that these are supplied "on request" only. Because of the room location, overlooking another building, it was quite dark - and depressing. It was also not very clean. Coming back to the room on Friday night, after my husband's operation, I found a full waste basket in the bathroom and although there was now a coffee and tea maker in the room, it didn't work and the mini bar had been cleaned out, per my request, with the contents left in a huge cardboard box, under the TV stand! That night was fitful sleeping because we had a chronic door slammer next door, who kept coming and going until well after midnight. I didn't complain about any of this because my priorities were surrounding my husband, who was recovering overnight at the hospital.
I can see that the Liberty is a very social destination for the younger set and that's fine. However, given that they welcome patients in need of convenience, and referred by Mass General, it would be nice if there were a section of the hotel so-designated and, please, how about tea and coofee there when we arrive? It's amazing how such niceties can alleviate worry when you're away from home. It's simply not possible to be all things to all people so either the Liberty should think about this or perhaps not accomodate those in need of MGH access.
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