We have just stayed at crosby for 4 days. What a disappointment vs thompson and mercer where we have stayed before. First we found contact lenses in glasses in the minibar (management offered us the breakfast to compensate). More important service level for this price (655 dollars the deluxe) is totally insufficient. Concierge were hardly polite in our email exchanges prior to arrival. And completely useless to book the right spots in nyc. This is the kind of hotel where you don t feel you re a guest. Just a customer. They got something wrong here. Not a goodbye when you leave. Nothing.
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