First off, I did stay in the off season this July and sepent a full week, however that really is no excuse. The room furniture is bland, nothing custom made. The bathrooms dont have a phone, in fact there was only one phone in the entire room. The towels were stiff like they had been dried outside, and they often did not provide enough or left out some, like hand towels or washcloths and did not replace the bar soap or shampoo once. When I called the front desk on three occasions, it took them once 19 rings to answer and twice nobody answered at all and this was in the evening not during peak check in time. There is no complimentary town car service at all and if you do not have a car, you are not by anything. They do provide complimentary shuttle service to the fashion mall but even the stores there are soso. One of the worse Saks Fifth Avenue and Macy stores I have been to. Went to the bar, but not very well stocked. No beer selection except coors and crona for 7.50 a bottle. To top it all off, every bar server but one didnt bring a glass for me to drink my beer out of or offer. The one that did was also the only one that offered a nut mix which was ok but not great but at least it was complimentary so apparently they have only one competent server. Did have a descent wine selection and humidor. Architecture and layout is good, Frank and Alberts breakfast is worth the money. That is it though.
hotel reviews