Out of dozens of trips to Las Vegas, this hotel has the worst service!\n\nI must first start out by writing I only chose to stay at Caesars because I was offered a complimentary stay and a $300 dining credit. When I arrived, I received a call in my room telling my which restaurants I could choose (so I was aware that the hotel knew the restaurant choices). The following night I visited the concierge so I could hear the list again since I didn't have a pen when the call was received the night prior. A restaurant was recommended to me as was instructions on how to claim the dining credit (since it was my first time using a credit). Unfortunately, the concierge was incorrect and that restaurant wasn't covered by the voucher. More unfortunate was the price of the bill. I had to pay $380 for a dinner at a restaurant that I didn't want to eat at, but was presumed to be free (for the first $300 anyway).\n\nI understand the concierge made a mistake with the restaurant, but the hotel front desk and the concierge would not honor the mistake or even credit me for a future voucher. I'm confused that as a marketing tool, Caesars offered me a dining credit to entice me to stay at their hotel in the future but would rather lose thousands in opportunity costs for retaining me as a future loyal customer than honor a $300 mistake. Bottom line: I trusted their concierge, was extremely let down, and will never stay at Caesars again. There are plenty of great hotels in Las Vegas that understand the importance of loyal service and how it is cheaper for a hotel to retain customers than find new ones, and I'll be loyal to the first hotel that can demonstrate that they value my business. P.S. I spend thousands on gambling and entertainment every time I visit. It's not about the $300, it's about the service.\n\nPretty hotel though..
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