My husban, two kids (9 and 11) and I stayed a night here in June. I had prebooked online for a great price and let them know that we'd be checking in by 9pm. When we got there, our room had apparently been given to another family with a similar name. We had to wait a while to be rebooked into a room that the front desk person apparently felt might also be occupied, so he had us escorted there by security. A little weird, but ok. The room was clear and we settled in. Only problem was we were next door to some suites that were occupied by some hard partying bachelors or bachelorettes--kept us up all night and, by morning, the hallway was a mess. We did enjoy the pool and the overall amenities--never got the working iron we asked for twice, though.
I emailed my concerns to the hotel manager, Chris Phillips. He was very understanding and apologetic. He even offered us a comp night to try the hotel out again.
Excellent location, responsible management, some tweaking with staff, but overall a good place to try.
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