I recently statyed at the La Quinta Manhatten property for two nights. This was my first time to stay at a La Quinta in the state of New York. I used my points for the stay. My wife and I were extremely disappointed with the service at the hotel.
Upon checking in we were greeted very rudely by Ronica at the front desk. When asking her questions, she would not answer them and made no effort to find out the answer or point me in the right direction. At any hotel, you should have someone at the front desk that can interact well with people. Ronica had no social skills and was extremely rude to my wife and I.
We later went down to the concierge desk and asked for directions. The lady there was on the phone with a friend when I asked my questions and she continued to talk in a foreign language to her friend while trying to explain the directions to me. I finally gave up and left and she continued her conversation.
I discussed these concerns with the hotel manager and was told that the hotel is operated by union employees. I'm not sure what difference this makes or why this was even mentioned. She did not apologize for my experience and just said she would look into it.
Overall, we were very disappointed with the stay and I would never recommend this hotel to anyone in the future. We will definitely not be staying at this hotel in the future.
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