This was our second time staying at the Palms. We visited over the Easter weekend and I was surprised how busy it was. We love small, boutique hotels which is why we chose this resort because it has only 119 rooms. The pool is indeed VERY small and I overheard someone say there are only 60 (if that) lounge chairs by the pool yet with 119 rooms times on average 2 people per room - well - do the math. I found the pool too crowded and if you arrived later in the morning (after 10:00 am.) you were hard pressed to find a chair. Additionally - I found the pool service terrible - the 2 staffers on hand were running around attending to everyone else. They needed more staff at the pool, and I feel need an additional pool on the property.
HEADS UP - if you get a deal on the internet this resort charges a $28/day resort fee on top of the room rate. Last time we stayed it was $25/day so the price has increased.
We stayed in a Casita room and although the room is nice with it's private patio, the bed was like a hammock. When I complained about it the response I rec'd was "I'm sorry".
The grounds here are beautiful and I love the feel of the resort property but I don't think we'd stay here again.
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