Absolutely horrible. This airline has no customer service. They got rid of their phone number. Everything is automatic thru a website. So the flight was several hours late. I missed my connection. No refund was issued. Then the return had to be changed. I was charged both a charge fee for 99 dollars and a cancellation fee for 99 dollars. They double dipped and would not refund even one of the fees. I would have been ok with either a change fee or a cancellation fee but not both. So then I bought a whole new ticket so I actually paid them 3 times for the flight. In summary, an original 112 dollar ticket became over a 400 dollar ticket. It would have been cheaper to just use a reputable airline like American. On top of all that they stuck me in the middle seat. Now once again I tried booking a new flight with them and they cancelled the 9 pm flight and offered me a 6 am flight. That did not work with my schedule. They also cancelled the return. So this airline advertises routes and schedules but when they do not meet their passenger quota, they just cancel the flights to stay profitable. The hell with the actual people who fly them. Never ever again. Spirit has better customer service than Frontier and that is really saying something.
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