I know I am late in writing this, but as I have not received any
reply from the hotel in over a year after writing to them several times via email and completing their feedback form several times, I want to write about our experience. Hopefully they have renovated by now. This was supposed to have been a wonderful experience for our 30th wedding anniversary in the great Waldorf Astoria. We had saved up to go to New York for ages. We arrived jetlagged after more than 24 hours flying,late at night to a tiny room that greeted us with a massive stain on the carpet that had seen better days. The paint was peeling and the bathroom had make up all over the door and basin. I used the toilet and it got blocked, very blocked, so we called reception who said they would get a plumber. By this time, we were beside ourselves with tiredness. We asked if we could have another room to go to sleep and were told no as it should not be long. The room was like a sauna all night and we slept in by 30 minutes(having slept about 2 hours in all) so we missed the buffet breakfast that we had paid for months before. They said all they could offer us was coffee and sweet pastries. It was such a waste of money, hard earned money. I have stayed in better hotels here for 1/4 of the price. The most disappointing thing when I look back is that there were no apologies of any sort. Not even a simple reply to the numerous emails..... We love New York, but never again will we stay at the Waldorf Astoria.
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