We had a great experience with Double Tree in Colorado so that's why we went with this one in chicago. It was nothing like the one in CO. First of all, the bell boy or whatever you call the guys waiting in front; said we couldn't pull up to the front and get our luggage out and check in. He said we had to park. Parking is $40 a DAY!!!! We already knew that, so we had planned to park our car at a friends house. So we had to pay $40 just to check in. We later got that refunded, but still! THEN, when we booked the room, we requested a roll away bed for our son. They said they didn't have any available, try back later?! Ok, fine. We got into our room and it looked a bit small to fit a roll away, but we were tied from driving all day and didn't think much of it. We unpacked, did the pool and then wanted to go to supper. We checked on the roll away before we left, because I wasn't going to have my son sleep on the floor or in our bed kicking us all night long. They said they had one available, but that we'd have to switch rooms, because our room wasn't big enough!!?? You couldn't have just put us in a bigger room to begin with? So we had to pack all our stuff again and move. After all that, the room and building was out dated and falling apart. Also, the people their were so crabby!m They treated us like morons, when asking questions about places/directions around Chicago. I know we are tourists and don't know our way around, but duh!
The only good thing was the pool and the fact we got our parking refunded for the one day.
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