I have stayed at multiple Embassy Suites locations, all over the country, and this location is average. It is not the best Embassy location, but also not the worst location.
The rooms were comfortable and clean. The carpet appeared to be new, which was nice. Our shower had some mildew. We stayed three nights and called reception for towels each evening because towels were not left for us. Housekeeping promptly brought the requested towels each time, but it was unfortunate we needed to request towels at all. There seemed to be an issue with our door; we had four key cards between us, and each of us had difficulty accessing our room at least once. The air in our room did not work properly; the bedroom was hot, but the living room (with the sleeper sofa) was cold. The thermostat was set at 65, yet each "bedroom" was uncomfortable.
The breakfast was acceptable. Some Embassy locations have one or two food staions; the breakfast at this location was set up in three stations, which helped with congestion. The made-to-order station offered omelets and pancakes. The hot self-serve station offered potatoes, sausage, scrambled eggs, and french toast. The cold self-serve station included cereal, assorted breads, yogurt, and fruit. The hot food was okay, but not great. Variety would have been nice--being there multiple days, yet having the same (limited) options each day gets boring.
The manager's reception was acceptable. The snack options consisted of popcorn, chips and dip, and trail mix, depending on the evening. The bartenders were pleasant and made good drinks. The reception area is adjacent to the (indoor) pool. It seems that because of this, there are two unfortunate consequences: humidity/heat and mosquitos. The hotel has a lot of live plants and a water feature throughout the hotel. However, the spot nearest the pool appeared to be where most of the mosquitos were. I stayed at the hotel with my husband and parents and we all left our visit with multiple bites, incurred during the manager's reception.
The hotel stay was okay. There are many other hotel options in Austin--I plan on staying elsewhere next time.
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