I recently pre-ordered an iPhone on Carphone Warehouse on a Vodafone contract. The first time, my order was cancelled due to a failed Vodafone credit check and an e-mail came through a few hours after the order confirmation to inform me that this had occured. This was on Vodafone's end, so fair enough. I managed to rectify the issue with Vodafone's credit check agency who told me everything was now okay and I could order again.
However, the second time, I had no follow-up e-mail from Carphone Warehouse after the order confirmation, so I made the mistake of assuming everything was fine and the phone would be delivered once it was back in stock. A week later, on the day of delivery, no news from Carphone Warehouse, so I called their customer service. At first, they couldn't find my order number and I had to give them all my details for them to locate my order. Then they informed me that the second order had also been cancelled on their end, despite having received no communication from them after the order confirmation. Further, they couldn't tell me why this had occurred and asked if I wanted to speak the sales team.
Now the phone I want isn't going to be available for another two or three weeks, and I'm not going to sit around waiting just so CPW can disappoint me yet again. They've lost a customer today.
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