We booked this with Hotwire, and didn't we know it! First room was tiny and over the boiler room. They kindly moved us to another room which was OK but definitely NOT 4 star. Small and dingy, quite unlike the lovely public areas. We reluctantly paid for Wi-Fi so that we could contact our children, but were informed that if we both wanted to use it ono our iPhones we would have to pay twice. I have never heard of this before and was not at all happy. They did agree to waive the second charge, but needless to say it was on the bill! Reception staff reluctant to strike up any kind of rapport.
Moved out to Hotel Palomar which was absolutely fantastic - slightly more expensive, but were upgraded to Presidential Suite - see review.
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