We have stayed in quite a few 4/5 * hotels on our travels around the states and the Waldorf is very low on the list.
The lobby of the hotel is amazing but unfortunately that's where it ends. The reception could not have been any ruder or unhelpful. We were given a dark dingy room to the back of the hotel that was in great need of restoration. We should have had an upgrade as part of HHonors Programme but had to complain about the room to recieve this. The second room we were given had something spilt down the wall, along the bedside table and on the headboard. There was also a huge chunk of wood missing from the tv cabinet. We called for a manager and asked if this was the standard of room expected at The Waldorf and he agreed this was not and promptly moved us. All rooms are in need of redecoration/moderisation as are the halls on the 7th & 8th floors.
Oscars restaurant called us at 7:35 to ask if we could come for dinner earlier than 8:00 which we had booked as they were going to close the restaurant for cleaning? When we said no, they asked if we could then be finished for 9:00.
All in all, the hotel has poor and rude staff, terrible rooms and I would rather stay in a bed & breakfast given the choice!
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