Had my 4th trip to SW, started as 5 stars for me, now its 2-star at best. Why? The attitude of the service staff. Its too stuffy for what the place is. I would expect this attitude at a place with the decor of a Prime at Bellagio. However at Prime we actually had a cool server. \n\nThis is my 3rd straight really bad experience. And not that it was inefficent service, it was just drab food quality compared with Botero and Okada the previous two nights. At this $550 for 3 people price point I expect a little more pizzazz and suggestion to the offering...not just the typical drive-thru whadya want and here ya go.\n\nI would probably have gone two stars except for two things. \n\nFirst, the big seafood appetizer crab included one split tail, fine, and 3 non-split claws with no cracker or shrimp fork--WTF. I didn't wear my hammer so we sent it to the kitchen for cracking. We all tried but it was thick claw shell.\n\nSecond, the filet I had was dull and flavorless compared to the exact same menu item at Botero two nights prior. It also didn't have the proper enjoyable char of my earlier visits to SW.\n\nThe service has always sucked, but now the food sucks as well? \n\nPeace out SW----I won't be back.
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