I booked this hotel based on how great it looked on the website - all white and clean, modern with a hint of colonial, and lots of dark wood. In fact it looked so good I was commissioned to review it for a well-known international travel magazine. Well, it was nothing like the website. It was tatty, run down, and altogether rather naff. Add to that claims such as "24 hour tea and coffee" were actually an urn of hot water on a foldaway table in the foyer with some sachets that was put away at 11am meant that all in we felt like we had been duped. Other annoyances include insanely loud cleaning staff (who thumbed on our door and entered without waiting for a reply before 9am), the apathetic staff, a door key that kept breaking and the slowest lift on the planet. I could actually see myself age while I waited. Maybe I'd stay again - it's hard to find mid range hotels in NYC - but I'll avoid it. PS I even wrote to the hotel saying I was going to review it and they didn't write back or indeed acknowledge that a journalist from a high profile mag was reviewing their hotel... Sigh...
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