I have a mid-size english goldendoodle, who was due for a grooming. I found Kosmo's Doghouse on Yelp and booked an appointment. I ended up needing to reschedule a few times and felt really bad about it. The Manager, Ben Irvine who helped me with the scheduling both via phone and via email was great. He was so patient and just so nice. I think Kosmo's Doghouse is great in communicating because you can schedule on-line or by phone and the Manager deals directly with you. You get a confirmation email the day before the appointment providing directions and a spot where you can \"manage\" your appointment. \nI scheduled with Cathy because I had read she was great with curly dogs. My goldendoodle is curly and when I met with Cathy just before she took him in the back I explained how I had decided for the 1st time to start going longer between groomings to appreciate his beautiful curls but that it was very important to me to keep the groomings regular for sanitary / hygiene reasons, trim hair in the sensitive areas and so on.... When I picked him up, she had used a blower on him so instead of me seeing his beautiful curls that I said were so important, he looked like a fluffy cotton ball. I'm waiting for his curls to return. It doesn't seem like she took enough off and I had to trim a few stray long fur areas that she had missed. I would definitely go back to Kosmo's because of Ben, the Manager and Brittany who checked us was great too but would not recommend Cathy and also would check ahead of time how long it would take. I don't like the idea of dropping my dog off and not getting the call that he is ready for 5 hours (what's he been doing the whole time)????
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