We have been staying at "Surfer Beach" for years and have watched it disintegrate from the great place that it used to be. New management took over a few years ago and numberous mistakes were made with reservations, confirmed rooms not being available when we arrived and pet deposits and additonal parking fees added to our bill unknowingly. We ignored these problems because we love the location and extended family meets here twice a year. During our last stay, a fee of 80 dollars was charged to our card after check out. We were told that four pillows were taken from the room at check-out. There was nothing that I could do and I was being called a thief and a liar in slightly nicer words. After filing with the BBB they reversed the fee without an apology. No location is worth the treatment we received on what will be our last stay at "Surfer Beach". Besides horrible customer service, they have raised their prices almost 200% since new management took over.
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