Great location and facilities not too bad but staff were incredibly unhelpful especially the concierge when asking simple things like can u recommend a nice Italian restaurant etc! Just got a blank, snobby expression and in the end we just decided to do our own research without the hotels help.
Also being unable to get a drink anywhere in the hotel on NYE was shocking. We were advised this was 'normal' because we didn't have a ticket to get into our own hotel and by this time they had sold out! You pay a higher rate on NYE and the hotel prides themselves on their excellent facilities but what's the point when you are told you can't use them!!
Having stayed at Soho House just opposite this hotel on every other occasion in the city this hotel just doesn't compare.
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