I have had to recently use some other airlines and this has reinforced my appreciation of Air Astana’s cabin services. Air Astana has set and manages to maintain exceptional high standards of service. Al the cabin crew appear to have fundamental English skills. The new uniform is fresh and professional. The safety video has been improved and is actually pleasant to watch even after many flights in a short time frame. The new aircraft have screens on the backs of the seats and passengers can select their entertainment. The new earphones are great and I always keep the set. The passenger pack is in a useful bag and the products inside are good but I miss the mini-biro pen. The food and beverages are of good quality with a proper cutlery. I have found the cabin crew to be attentive and responsive to my needs. Depending on the airport I have boarded check-in staff may not have the same consistency but my recent check in at Atyrau was good (this is not usually a friendly airport though there are some exceptional individuals working there). I would say without fear of reproach that Air Astana is my preferred airline of choice.
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