This is your standard, well-used, mid- to low level hotel and the facilities exactly matched my expectations. My main complaint is that the hotel management and the best western corporate staff refused to honor an on-line offer of 4 nights for the price of 3. We were unable to complete the booking on line but, after an exchange of emails with the hotel, we were assured that we would receive the discount. That guarantee led us to book our stay, otherwise, we would have looked elsewhere.
When we arrived, the staff could not commit to the offer which was clearly stated in the email which we showed them. They would only refer it to the manager who was not present. The following day, there was no response from the manager so the desk clerk left another note for the manager. This was repeated the next two days with no results. When we checked out, the manager finally talked to us and stated that the offer did not start until the following week and that they would not give us the discount. Logic and the consideration of customer satisfaction would not sway her. We contacted best western corporate management and they too declined to honor their commitment.
We will never again stay at a best western.
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