Wish I read all these reviews before I decided to go with BT with broadband all I can say is what a complete shower of crap !! If you can’t deliver on a customers order then get your house in order first I never thought that such a big name like BT would behave like this
I decided to move from Vodaphone Fibre BB never had a problem been best provider ever but deceided to go with BT arrange for 15 th of Dec as this was my day off and no interruption to my supply but they changed to 16 th Dec and I would have been disturbed while working although had to wait weeks and my day off the 15 th , and they changed my date to 16 th because they can, but deceided to let it go
I work from home on the front line of Covid and I’m now been left with no broadband because openreach deceided to have me wait in all day and not bother to turn up no contact to cancel just like all other reviews and just escalated to a complaint tonight, no nothing, not even told whether be rescheduled or what action or whether I can continue to do my job let alone lose my daily income , since when as a company like BT become a shoddy service they promise everything But also false advertising false misrepresentation and no clear instructions what they can deliver so a complaint winging its way to the regulator
UPDATE … after making a complaint last night 16 th about no engineer turning up no services let alone not being told , I was told complaint made and adviser went through to open reach to escalate so woke up to no explanation as to anything !! But an email with a new engineer visit for 29 th Dec no apology explanation so I rang back to call centre at 12 pm 17th customer service adviser fobbed me off amongst all the laughing shouting and clapping going on in the background the adviser proceeded to put me on hold for yes 7 mins probably to drown out the noise of what sounded like a party in background telling me he was just locating my account details bearing in mind he had not even taken my name or account details then when he came back took my name and put me on hold again while he carried on with the very loud laughing in the background and clapping and just asked me what my problem was as I was being sent a mobile broadband to connect to and blamed Covid !! Don’t even go they when you work on the front line with covid from home and need your internet to work this was so unprofessional that I had to end call and escalate to Ofcom Complaint Ref 01398483 this has got to be worst customer service experience I have ever come across and today Ofcom made me aware of the compensation scheme which BT needs to start to address I did try to see if I could go to another supplier today and awaiting there response as the outfit I thought was very reputable has not lived up to expectation
And yes Dan 2 complaints now
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