Lobby looks great, and rooms are smaller but the expected size for New York. Great location near the park, subway, Nat History Mus, and local shops and restaurants. But the room was filthy, the heating was terrible, constantly had to turn in on and off, open windows for fresh air, and the carpet had stains. Bed was supposed to be a queen size but was tiny. Rarely received a third towel when we requested one. Staff didn't seem too enthused to help or to do anything for that matter. Next time, I'll go back to the bigger chain type of hotels and not bother looking for a unique hotel with charm and personality because it's hit or miss. And the Excelsior was a miss.
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