This hotel is NOT what a guest would expect of a Marriott property. The first issue of many was that the room accross the hall had a barking dog. We came accross the sales manager in the elevator and informed her of our concern with sleeping though it. She disregarded our issue and stated that this is always the way it is in pet friendly hotels. No room change offered. Our phone was not working. We called the front desk and she stated that she would fix it. Time passed and it didnt work. She said that a work order would be filled out. Still no room change. When entering the room we saw that the welcome card that lay on the bed was scribbled on and the T.V. guide on the table was VERY old, wrinkled, and tacky looking. The last straw was when we requested a wake up call with the same person that we had informed about our phones. It never came. We ran late all day because of this and it solidified the worst customer service ive had at a hotel. If they were aware of the phiones not working why didnt someone call personally or even knock. They sould be hospitable and take care of their guests. We noticed right away that our issues were not taken seriously. They basically blew us.
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