Penang to Singapore. I was arriving to Singapore on the delayed MI349 on last Saturday (12-May-2018). I always trust SIA would handle my baggage properly as compared to other airlines. While getting my luggage covered with luggage cover, and with my trust with SIA companies, I did not check my baggage when I was still inside the airport. I took a Grab home, took my dinner before I was to unpack my stuffs. I got terribly shocked to look at how my luggage was broken. When I opened the cover, it is all cracked inside from the adjustable handler until down 30% of my luggage. I did not place much stuffs inside my luggage, but spare luggage and clothes. I contacted the customer service through the online form provided on the same night, and followed up again on 16-May-2018 (Wednesday), no news from SilkAir at all! I have tried to call SilkAir, but keep getting the wrong information online. It is one week since I last arrived and complained now. Still no sign of following up. The fare is not justifying on what we can get.
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