After a fantastic vacation of staying at the Marriot warf, great historical tours, Salam for the day, spas, great food and a wonderfully pampered stay in PT my husband and I stayed at this courtyard simply because of the reputation of Marriot and we were leaving early the next day. We are gold Marriot members and the stay was by points.
The good news - the front desk staff was fantastic and provided us with a perfect quite room on the 12th floor- I have seen better more mondern rooms but it was clean and meet the needs for the night. Had a problem with printing our boarding passes and the front desk staff took care of this for us (nice touch and I wish I could remember his name) the other fantastic front desk staff member I would like to give a shout out to was so very helpful (name escapes me now but she has a cat named Jameca)
The hotel has obviously had major renovations lately and go the extra mile with warm cookies and water at check in, great coffee, great gym and pool and several computers to use.
I would advise totally avoiding the restaurant and bar at this facility - we ate at the bar - food OK - service horrable. We meet two couples sitting behind us that had just finished dinner and were going to take their drinks to the lounge to finish and invited us to join them for the nightcap as four of us are doctors and we were enjoying our conversation.
As we were about to walk to the lobby the bartender (Debora) starting going nuts because she wanted all our drinks put into plastic - she went on and on as if she owned the glassware, we assured her we would not be "stealing" her glassware. I have never in my life felt so belittled and treated so rudely by a bartender.
After we had our nightcap I returned a few of the glass wear and paid my tab - but she just would not stop going on about her glass policy - I asked her to please take this up with her general manager - I tried to be as polite as possibible but I was tired and had an early flight so I simply asked her to leave me alone at which time she went running off to the front desk accusing me of being mean to her....all over a few glasses- (there were maybe two other people in the entire bar at the time 9:00)
The front desk told me the two operations F&B and the hotel were managed separately but they were aware of prior problems with this same bartender they apologiesed and told me Steve -GM would call me or I could call him to discuss.
It is a shame that my wonderfull vacation had to end like this and would likely never stay in this particular hotel again but I do think Marriott in general has an obligation to make sure ALL of their properties are up to standard.
I would truly love an explanation about this "courtyard" policy about removing glassware from the bar to the lobby.
One last thing the van service to the terminal, water taxi, or downtown Boston is fantastic.
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