It is incredibly frustrating after a 24 hour plus connected flight and then landing at Auckland from Sydney for the last leg just to find out they somehow lost/misplaced my luggage on the 25th and till now i haven’t got my luggage back after being told that they found it, and that it will be delivered to my address. I haven’t heard anything since, no confirmation or reply to my emails, when the website clearly says I can expect daily updates from them. Calling the baggage services is also a nightmare as you could be waiting on the phone up to 3 hours for someone to decide to pick it up, but so far, i have not had enough time to do that, and only able to wait an hour and nearly 12 minutes before my own life has to take over for other things. Since then, after several calls, including customer service staff who said they cannot help me, nor patch my call through to baggage services, I have not had a satisfactory answer or satisfactory service from Air New Zealand and I am feeling very unimportant. As a last resort after doing their internal survey, which apparently was not even being monitored, i also emailed their feedback team, and i got an automatic response that I might get a response from them in 6-8 weeks no less! Unreal!
airlines reviews