We stayed last weekend and it was clearly stated when we checked in that we had booked through Travelocity. Our reservation clearly stated a King size bed but we were given a room with a Queen. We went down to the front desk and were informed that with Travelocity the bed type is a request and not a guarantee - despite the fact that it clearly stated King size bed in black and white on the printed reservation confirmation. The front desk people were rude and treated us rudely. When I pushed for a room with a King size bed, the clerk finally called a Manager up who looked at us, keyed in some password and just kept on walking. I travel every week on business and stay at the nicer hotels like Marriott and Sheraton. I have never been treated so poorly and with such disdain.
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