The service provided by the Wamos crew was amazing however it is extremely disappointing that Avianca has declined in the service they provide to their patrons. The food is awful, I am a vegetarian and there are zero options for me on this flight. It is a 7 hour flight and this is simply disappointing. Further, water, coffee and tea…really Avianca. I understand that you are one of the few airlines that manages a direct flight to Bogotá but this is outright ridiculous. It’s a shame you allow Wamos staff to have to take the brunt of the blame when it is actually the airline that is lacking in providing the customer service. Shame on you! I will not fly your airline again and I will not recommend your airline to anyone I know. It’s simply unacceptable customer service and a complete slip from the excellence that Avianca provided pre-pandemic.
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