This company is atrocious, we ordered some alcohol from Sainsburys- no delivery contacted live chat same night got told I would have refund then they ended chat, done live chat again was then told not entitled to compensation as driver tried to contact me as couldn’t find address. Well I got an email saying driver had delivered- they are such liars, i screenshot all the chats, emailed them and then called the next day I recorded the call told the lady that she was lying as one minute she was telling me it had been delivered and then on the next breath saying the driver could not find us I told her I had cctv all around my house including the ring doorbell that I could prove no delivery and prove there was no contact from driver I told them I would happy take
Them to court asked to speak to manager, eventually they said I would get a refund and sent me an email to confirm that my
Refund has been issued. I told them that if I did not receive this within 10 days I would take all my evidence to a solicitor and take them to court. This company is an absolute joke and would never use them again I suggest people persist on getting there money back as this company thinks that they can get away with it and are doing it a lot AVOID AT ALL COSTS
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