Check-in for 2 rooms was easy, but one of the room keys was not programmed well and wouldn't open the door right after we went up. Strangely, there was no house phone in front of the elevator, or was it hidden somewhere?! That night, our internet did not work at all, so we gave FD a call. The man, to my shock, said to me: Sorry Miss, this is front desk not technician desk. And pushed my problems away to some 1-800 number. (Our laptop is PC. And at 11pm to call 1-800 who obviously was not inside the property, I could not see any solutions to it!! At this moment I was so pissed). Fine, but could you check my bills see if I got charged twice? I asked the man politely. He replied right away "No you wouldnt get charged. I will be sure you wouldnt get charged." So he did not even open up my bills in the computer at all!!
This man, he did not mention his name. I said, Smart move!
If this is IHC's standard, I have nothing else to say.
Would I come back to stay with them? NO!! And I dont think they give a damn about it!!!!
PS. Housekeeping and engineer is wonderful. Thank you so much!
hotel reviews