I was traveling from Cartagena Medellin, Medellin Miami and I got confused and arrived 10 minutes late to the desk and they told me that the flight was closed. They realized at that time that someone with my name was inside the plane, so they never page me. They have to hold the plane for more than half an hour to clarify that the person inside the plane have another name and no mine, and still they denied us. For that reason, we have to flight back to Miami with Spirit Airlines and paid more than $400 each for our tickets. Terrible airline, was my first and my last trip with them.
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