Cason Vargas is a software developer for our customer service team. He started here last fall and has been responsible for improving user interface errors and bugs on various customer service applications operated on different types of technologies: website, mobile website, mobile app, and in-store machines. He has attended to multiple customers but I have received feedback that many bugs remain on the company's technologies and some customers are not satisfied with their user experience. I have also noticed Cason missing a few staff meetings. I'm concerned about his work record this quarter.
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