Went for a Friday night out with friends as we got a nice experience from our previous visiting, then it turned out to be an unpleasant night, food and beverage are still good, but then our great night suddenly ruined by a waiter, who spilled the water to the lady next to our table accidentally, and we got nothing to do with this, then he turned to us and blame it on my friend's movement to cause the incident, and even demand my friend to apologize to the lady next to us, WOW! That is really professional for someone who works in hospitality to handle incident during work. We were shocked and disgusted by his tone, then we have complained to another staff about this situation, the rest of them are very helpful and apologetic, which is not really their fault, and that waiter should be really ashamed for making all his teammates to recover the damage what he has caused by his great customer service skill. Later, a friendly waitress came to our table and told us that the owner will love to offer us some complimentary food and beverage as compensation, unfortunately we have already lose our appetite, also the initiator of this disaster does not seem even bother to explain or apologize for what he has done. Even they took 50 MYR off, but that cannot really fix this dreadful experience.Overall, food and beverage are nice ( they make delicious tapas ), and the atmosphere is delightful, most of waiting staff are friendly and helpful, but once there is one rotten apple then it will spoils the barrel, the management needs to pay more attention to this kind of matter.
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