We just returned from our second stay at the Elysian. The hotel and rooms are very elegant and stunningly beautiful. Even though I am rating the hotel average, there is no denying how beautiful the property is.
We arrived and check in was quick and easy. The staff was very nice and welcoming. They asked what newspaper we would like to receive each morning of our stay. We asked for USA Today and were told that they do not have it so we decided on the Tribune. We stayed in a Deluxe Suite (same as our last stay) very spacious and on the 21st floor.
I was going to pour us a cocktail from the mini bar and picked up a half empty bottle of tonic that was in the minibar. When I went to call the front desk to let them know, there was a partially eaten bar of chocolate that had "happy birthday" written all over it sitting next to the phone.
After a night out on the town, (a very cold night) I decided I wanted to warm up and take a bath. I started to fill up the tub and noticed that it was filthy. There were little black hairs all over and it was dirty. The hotel itself is very clean but my room was not.
We were also celebrating a birthday and I had let the hotel know prior to our arrival that it was a special occasion. It went completely ignored by the hotel. Considering there was a "happy birthday" chocolate bar in our room from the previous guests, I know that they do acknowledge guests birthdays. We never got a newspaper on either morning of our stay.
If I am staying at a luxury hotel and paying luxury hotel prices, these oversights are not acceptable. Even though the hotel is beautiful I will not be returning. There are better hotels in Chicago.
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