We stayed here for our wedding night & we mentioned it with the online booking and when we called prior to our arrival. Staff was cold and the person that checked us in just said "congrats" when she asked about the reason for our stay. The Driskill made NO other effort such as an upgrade, free drinks, or a even a little note to make us feel special that we chose them to celebrate our big day. It really soured my whole evening unfortunately. I'm disappointed that I fell for their reputation as a classy timeless hotel. I would never return and would never recommend them after their distant treatment of our wedding night stay. Honestly, it was a splurge for us to stay here, maybe if we looked more wealthy, they would've treated us better.
I did mention my disappointment to the staff on a follow-up email survey & they contacted me. After telling them how they made us feel un-special, they just said they'll talk to their staff and apologized for our experience. It just felt like a half-hearted PC response. Just what I came to expect of the Driskill. Hope future guests get treated better than we did, especially on their wedding night.
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