I'm really surprised that Westin would put their name on such a dated hotel. First, let me say the best thing about this hotel is that it's connected to the Galleria. We LOVED this fact. All of the restuarants, shopping were at our finger tips. Also, the parking is Free when you use the lower-level mall parking lot.
The staff was extremely polite and accommodating. The first room we were assigned had really bad carpet stains that I couldn't look at for the 5 days we were booked to stay there. The front desk promptly moved us to a different room, which also had carpet stains, but was much better than the first room. We were also given free continental breakfast passes for the inconvenience, which I thought was nice.
The elevators at this hotel definitely had minds of their own. Oh and one annoying aspect is that for "security" the elevators from the mall to hotel stop at 10pm. So, if you use mall parking and arrive back at the hotel after 10pm you'll have to walk up a couple of flights of stairs. This would've been such a big deal for us, except we travel with an infant AND stroller and carting the stroller up the stairs was a task. Just a heads up to other families in this situation.
In general, this is a decent hotel, but I don't believe should be rated 4 stars...maybe 3. It's clean, but old. Could definitely use the remodel I'm hearing will take place. We got a decent price to stay here, but I AM disappointed that it's listed as a 4 star hotel. In fairness to customers, this should be listed as a 3 star hotel, until some serious remodeling is done.
hotel reviews