Let me start off by saying that Kimpton has become our favorite choice for hotel stays. However, the Hotel Palomar has a long way to go in order to live up to the Kimpton name. The facility itself is nice but there is still ongoing construction which adds another level of noise to the city and is a bit of an eyesore. The design of the shower is also strange because there is only half of a door, so be prepared for a bit of a draft. I guess design does not always equal comfort. The floor also has a tendency to get a little wet. I am not sure how this got passed the legal department? In today's world, it only takes one person to slip and fall and they will be looking to cash in due to bad shower design. Service was also hit and miss. Bell / doorman was good, check in was below average, pool service was below average, check out was good, room service was great, our wine hostess was below average on the first night but our wine host on the second night was exceptional. We were also in for a bit of a surprise during our first hosted wine reception. A homeless man came in off the street, took a seat by the fireplace and took off his shoes and no one asked him to leave? Lastly, I would like to point out that every other Kimpton hotel we have stayed has gone above and beyond to recognize any special occasion that you may have (a bottle of wine, cupcakes, a card, congratulations, etc). This is a level of service that I have found to be unique to Kimpton and sets them apart from all others. Unfortunately, the hotel Palomar Phoenix failed to recognize our special occasion and therefore did not live up to the Kimpton standard.
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