Stayed here for seven nights at the end of March with my teenage daughter. Room was not huge but design of two closets allowed placement of one small suitcase inside so all luggage did not have to be on floor. Bathroom, however, is VERY small -- you need to close door to use the sink which is a hassle. And it is not suitable for two people to be in there simultaneously at all. Bed was comfortable except surprisingly there were no down pillows. Desk in room was handy; flat screen TV picture was not optimal but dated.
Service at hotel was spotty -- we requested an extra blanket and it came right away but we were never told about the complimentary coffee/tea bar, lounge and fitness room (some of which we knew about already but a welcome tour was an oversight). A BIG PROBLEM was that we asked before arrival for a refrigerator and the morning after arrival asked if the mini-fridge was okay for storing leftover food and assured yes. Later in the week when we went to eat the leftovers, the food was not adequately chilled and needed to be tossed out. The on-desk staff at the time said that the mini-fridges were definitely not intended for perishable food, only for chilling bottles. We should have been informed of this at least one of the two times we inquired – and it cost us over $30 in value of the leftover meat items we threw away. We should have at least been offered a complimentary breakfast as compensation. We were offered nothing… rather shocking since we were guests for an entire week.
Hotel is well located, a few blocks walk to two different subway lines. We didn't have the breakfast there and instead went around corner onto Madison for very good and reasonable food at Tasty Café. I would recommend the hotel for it’s location and cleanliness but note the small bathroom, lack of down pillows and beware of the mini-fridge.
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