My daughter treated me to a weekend retreat to San Antonio and was thrilled to have reservations at the Holiday Inn Riverwalk. The thrill turned to chill when we arrived on the 7th floor where our room was. As soon as the elevator opened the smell of mold hit you, and only got worse after entering our room. Disgusting does not describe the conditions. Ceiling tiles missing, no shower curtain, and the moldy smell was profound. My daughter went down, and was told they had been a miscommunication and was directed to another room on the 8th floor.
It smelled much better, had a shower curtain and no missing ceiling tiles. Then we tried to turn the television on. Nothing for about 8 minutes. We called the desk, and they told her it would take a few minutes to warm up. Once we finally got it to come on, none of the channels showed to be available. We dealt with that for the first night and even after finding a channel we could watch, it shut off after an hour. The next day, we called and they sent maintanenance to help. He checked and after being shown the listings we had for channels, he told us they had changed the listings and we had an old list. He left brought us an updated list, then told us the television had not be programmed. That matter was taken care of. He was very courteous. The air conditioner worked ok, but not as well as it should have. The lobby was very nice, but the air conditioner in the internet room was nil. While the restaurant was limited in what it offered, it was good and the staff was great. This was not what you would expect from a major hotel/motel chain. Will never go back to this Holiday Inn.
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