We had a pleasant stay at The Bristol Hotel in August. It was our first time in San Diego so the prime location was great for us - walking distance to Gaslamp Quarter and the Westfield shopping centre.
The room was clean, comfortable and spacious. However, we thought the staff could be more helpful and approachable. When we walked into the hotel with two huge luggages and a bag, the 'porter' or 'bell guy' just stared at us without offering to get our bags or even hold the door open. Quite a disappointing start. When we asked for a recommendation on where to get lunch, the staff appeared lost and couldn't provide any suggestions. That's quite shocking.
So in the end, we had little interaction with Bristol's staff throughout our stay and found our own way around the city.
Overall a decent stay but more could be done to improve on exceeding customers' expectations. A far cry from its sister hotel Elan Hotel in LA.
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