Multiple failures and incompetence, system dysfunctional, bad customer service. We purchased preferred seats for $35/each for me and wife for both round trips Tampa to Bucharest The Austrian online booking did not recorded them but my Credit card was charged 3 times =$270. We called customer service and they promised it will fix that but they never did. Out Flight from Viena to Bucharest on apr 17 (OS 94) forced us to check in the carry on luggage even was permitted as size and weight-other passengers were let have their luggage in the plane. I ordered Gluten free meals, got a confirmation emails but that was only provided on the going trip and not on the return from Frankfurt to Tampa. Sseat purchased and charged to my cc for return were not "recorded" by Lufthansa even I had printed confirmations from Austrian. Lufthansa desk service from Frankford told us the Austrian had Problems.
airlines reviews