We used the pricey valet parking hoping it would be a good start in that hectic beautiful NY city. Bad surprise when we arrived at the hotel, the valet man yield at me to queue in the left lane while I was trying to follow the direction of what the security man at the entrance told me to do! So very stressful and rude service for the high price you pay. The first employee who just unloaded our luggages from our car onto the bell hop already asked for his tips, you still have to tip the bell boy who brings your luggages in you room! When we entered the hotel, all we see were empty spaces with elevators and escalators. In order to check in you have to go to the 8th floor! Waow so unwelcoming feeling! It's a just the beginning. The use of elevators is very awkward,they should give more information how to get to the reception floor and how to use the elevator. Some very nice tourist told us to use the central elevators toget to the 8th floor to check in, they told us they been trough that so they know that it really lacks of information.
We finally arrive at the reception desk: as I've booked on Marriott website two rooms for me and for my sister using my marriott number and my triple A membership, the front desk employee ( her names is Linh) was very cold, and rude just because we decided to use two different credit cards to pay each room! She screwed up all my marriott reward points tied to the reservation of this two rooms, I didn't get all the points for the two rooms. I never had that problem with Marriott before, since you can book multiple rooms under your membership account mumber and still get all the points resulting from that reservation.
Other than these major negative thing, the location is great for the Time square action, and room is confortable.
hotel reviews