I stayed here with 3 other friends and the only thing that let this hotel down was when we came home one night we found a used syringe on our bathroom floor. I immediately went down to front reception to tell them and they came up to remove the syringe and told me to come back in the morning to speak with their general manager. When I did I was completely shocked with the way he handled the matter. He said it was highly unusual and had never happened in his 5 years at the hotel. He then proceeded to drag the cleaner into the room so we could question her to see what her reaction was to see if she was telling the truth. This in itself was very unprofessional. He basically said he could not believe it was one of his staff so when we questioned how else it could have happened his response was "well why dont you tell me". I lost all respect at this point as he was inferring that we were drug users or had planted the syringe ourselves. What sort of General Manager stands there blaming the guests of the hotel when we were clearly upset by what we had found. He then had the nerve to say "if your toilet was broken, we would fix it and in this case the syringe was removed so tell me what else would you like me to do". We responded by saying that "an apology might be nice"!! He said he had apologised to which I pointed out that his reaction to the whole situation was to tell us that it was highly unusual and had never happened before and then proceeded to blame us. He responded by saying "well I am sorry then"....a little late for that after his handeling of the situation!! The General Manager (Victor) was the rudest person I have ever dealt with and put a damper on the whole experience. How he made it to that level of management with the attitude he showed us is beyond me!! I would not recommend staying here if this is the way they treat their guests!!
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