Called the front desk twice to complain about a dog barking on our floor. The first time the gentleman who answered informed me that "there is not a dog on the 4th floor," even though my daughter and I walked out in the hall and could hear it. There was someone walking down the hall banging on the door of the room with the dog as we could not get the desk to respond. The dog barked for at least 45 minutes. I was not impressed with the tone the gentleman at the desk took with me, and I was disappointed in the amount of time it took to investigate and resolve the matter. We had an early flight and paid over $200 with tax for that room. I wrote a note to the management when we left, and as of today, Wednesday, have not had a response. They did, however, manage to charge me the full amount to my account already.
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