Can I give 0 stars?!
I signed up for Vodafone broadband when I moved into my flat in May 2021. I was told that it was a 24 month contract but that when it came to moving I could take the box with me and transfer with no problems as long as I let them know in advance.
Ahead of moving flat in October 2022, I ring them in advance to let them know I will be moving and ensure it will be straight forward. I spend 3 HOURS on the phone, speaking to 12 different people, as all claim they cannot help with this as it is down to a different department. Every time I am transferred I go through the wait process with the hold music, clear security, and am asked over and over again my reason for calling. A colossal waste of time for everyone involved.
I then cancel my payment as I'm told I will not have wifi between 13th October (date I move to new property), until they 'switch on' new broadband on 24th November- a whole 6 weeks later without any internet. During this time I am unable to work at home as I have no wifi. Roll on 24th November, day the internet is due to be switched on, and I have a call from the engineer (not affiliated to vodafone and was absolutely lovely), informing me he is unable to connect me and they havent authorised a job where they come into my property, just to the BT openfibre box, which doesn't have an active connection to my flat. Next I am sent a debt letter due to not paying for the 6 weeks of wifi that I HAVE NOT RECEIVED, and am forced to pay over £50 for an internet service that has not been provided, which I paid on the hope I would be reconnected on 24th November which didn't happen- meaning I've now paid for 2 months of a service which wasn't delivered. I am appalled at how bad this company is at delivering on their promises and their customer service. I will be leaving as soon as possible, and need to be reimbursed the money that they have scammed me out of. 0/10 communication skills, 0/10 customer service, 0/10 delivery on a product, effectively thieves for money on a non delivered service. Choose a different company if you value your time or money.
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