We booked this hotel for a 2 night stay on a second trip to the city. First impressions count. For starters the hotel is not trendy at all - it has had a makeover but is not a truly boutique hotel experience.
Secondly, when we arrived from a long flight we were greeted by a surly receptionist who had no manners whatsoever. Please and thank you were not in his vocabulary.
You would think that paying over £1,000 for 2 rooms for two nights things like free wi fi throughout the hotel and in your room would come as standard but no. They cost extra. For a hotel that calls itself hi-end and fashionable this is totally ridiculous.
One of our rooms had a missing remote control and both rooms were nothing to write home about - not fashionable at all.
Air conditioning in the hotel is really noisy and kept us awake.
In additon, avoid getting a taxi from this hotel - they tried to charge us 65 dollars for a fare to the airport (when the standard fare is 45 dollars).
Finally, the rooftop bar has a great view but the decor is tacky and music is played out of tiny speakers by what looked like a children's entertainer. Not cool.
The only thing we liked about this hotel was the fitness center but beware it is small and gets busy early. Be prepared to be there at 3am.
We love New York but would not DREAM of staying in this hotel again.
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