I stayed at the SLS only one night travelling to LA for business. Really cool and beautiful hotel with a good location near shopping and restaurants and service minded staff. Though I do think the lighting is too dark for a business traveller with work to do, as previous reviewers have mentioned. The pool on the roof is also very nice.
There is nothing wrong with the hotel, it is really beautiful and rooms are lovely with comfortable beds and amazing bathrooms. TV is an enormous flat screen and everything is just top class.
My only negative comments are the overly expensive extras, that should not be extras in a hotel of this standard. Internet costs 13 dollars per DAY, which is just crazy these days, especially when they make a big deal about lending you a lap top... For the loan of an adapter I was charged 15 (refundable, of course) and breakfast is a massive 25 for the tasty but somewhat small buffet. This to me seems strange when rooms are quite pricy and clientel posh - do I really need to first reserve 500 dollars on my credit card for minibar and then 15 for an adapter? And to me 500 dollars for an overnight stay is way too much money.
I also think it's strange not to give any extras at a hotel of this standard. Internet costs as does everything in the room, and I mean e-v-e-r-y-t-h-i-n-g. From the small piece of chocolate to the designer dice to the minibar snacks to the schampoo bottles - everything has a price tag. And you do not get anything when you check in, not even a mint on the pillow. When you pay for this standard a complementary fruit basket would be a nice touch. Instead you have a 10 dollar price tag on the bottle of water that looked like a welcoming gift. Unclassy.
I stayed in a room with an extra door, I guess it can be opened to make the next door room to a family room. This caused me problems. My neighbour decided to take someone "home" for the night and woke me up at 3:30. I thought I had Mary J Blige in my room but soon noticed it was his stereo blasting away. I called about this twice and the second time he kind of got the message. I was able to fall asleep but I do wish they had been more firm. I told them I had been travelling for almost 24 hours and had meetings in the morning but they where unable to just tell my neighbour that music is not ok AT ALL at 4 in the morning... At 7 I was woken up by some lovely moaning that really did not leave anything to the imagination. This is just silly for a hotel that wants to be sleek and cool. They should invest in some soundproofed doors. I hate to think what small kids would have been asking mommy would they have stayed in my room. Of course my neighbours lack of brains is not the hotels fault but I just wish they would have offered me to change rooms or told my neighbour to just turn off the music completely.
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