I used to stay at the DeAnza on a regular basis many years ago... and it was a great place to stay, convenient and friendly... What has happened...new management?
After calling late, I was told that the only room available was the Library Suite... well to me a Library Suite is a parlor area with books and a separate sleeping area... to them, it is a Murphy bed in a very small room with books that sits over the bar and next to an all night pantry that has no window to the outside world.
When I flushed the toilet, water could then be noticibly heard in the sink, I was waiting for the water to come out of the sink.... I kid you not... it was disgusting.
After complaining to the front desk manager, he basically called me a liar, that when I told him that they never mentioned the room amenities (or lack of)...when I booked the room. I was tired and just did not want to fight it anymore so I went to bed...notice I did not say "went to sleep", as the room sits over the bar, which was not that noisy, but the bed backs to a self serve pantry open 24 hrs... So at 2am when the bars closed... the noise was unbearable...
Finally, my 5am wake-up call came at 5:15am and I asked valet to bring the car around. I went to the front desk to check out and nothing had been adjusted to my bill, which I requested the night before.
Finally, I saw my car outside, but no valet... I waited 5 minutes, finally I had to find the keys to the valet safe, and get my car keys myself and I just left....
Never to return again...
I followed up with phone call later this afternoon hoping someone would help me out.... nope... just more of calling me a liar...
Don't waste your time... it is just not worth it... Instead, try the Hotel Valencia on Santana Row... a great property with a staff that follows up...
Mike G
Los Angeles
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