Alright s i usually never write a bad review but this time it is sooo appropriate.
I am actually currently still staying here, checked in yesterday Oct 16 for a 3 night stay on a business trip. The lady at checkin was nice, i got room 720. Walked into the room and it smelled like MOLD. Pretty BAD smell. I walked right back out and down and they apologized and changed me into another room on the 9th floor. Tiny room, stained carpets, smells better than the first one but still doesn't smell good. The bathroom is not clean (stained toilet bowl YUCK! see pic!). The bathroom has stained wallpaper that has been there since the hotel was built 100 years ago. Called back front desk and was essentially told that the rooms are all like that. Figured whatever i'll get over it. Big flat screen TV so i thought well i will just enjoy that. Well the remote doesnt work. Then i called customer service and they sent their maintenance guy with another remote that STILL does not work and his excuse, literally was "the remotes are not up to par". NOT UP TO PAR? You call yourself a FOUR STAR hotel! Its filthy, it smells, and you can't even have a remote that works?!? Shame on the sheraton brand for allowing that. NEVER will i EVER stay here again. Yes the location is good but there's a million other 4 star hotels in the same zone. Avoid this hotel!
hotel reviews