Checked in late Friday night on a very busy weekend -- Graduation and NASCAR Speed Street. Our first room had two queen size beds and was very spacious. It was also marked as a handicapped room and had a lovely shower without glass doors. Unfortunately we discovered fecal matter sprayed around the toilet (toilet was clean) attempted to clean it with shower and a towel but had no bleach so when housekeeping didn’t clean/disinfect it (twice) -- (left a note) -- we asked to be moved to another room. I Tried to give our housekeeper a chance to rectify the situation. But Scott, at the front desk, figured that they probably didn’t understand the note. He very apologetic and promised to contact the manager. Our stay was for 4 nights and when asked what they could do since they couldn’t offer us a meal (no restaurant) we asked for one night complimentary. There was a message on our home answering machine after we checked out and flew home that we would receive a 50% discount on our first night’s stay for the inconvenience.
During our stay housekeeping also were not consistent in replacing coffee packets, washcloths, or bath mat, and crumbs did not get cleaned off the table in the room. In hindsight, we should have contacted the manager immediately (I was trying to be nice to the housekeeper) and we should have asked to move to a different floor with a different housekeeper!
I won’t be returning or recommending it.
Other hotels offer 100% guarantee – if not 100% satisfied room is complimentary – and I will be booking those from now on.
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