Please do yourself a favor and skip this hotel. My family and I stayed there August 24th - 26th after getting a Groupon deal advertising this as a family friendly, upscale resort hotel. It was neither family friendly nor upscale. We booked a Cabana Suite expecting use of a limited access pool. The rooftop pool was not limited in access as expected, was not smoke free although posted as such and it was filthy (as was the rest of the hotel).
When we checked in the hotel looked nice enough but once past the lobby, that impression quickly changed. Below is a list of the worst of what we encountered this weekend, verbatim from the email I sent to the front desk manager this morning:
• Filthy hallways
• Missing light bulbs in our room
• Missing remote control for the bedroom television which was only replaced when my husband politely suggested someone go to a local store and purchase a universal remote control to replace the remote that could not be located.
• Extremely uncomfortable bed in the bedroom.
• Shower fixture was falling off of the wall and the shower head would not stay upright. We literally tied the shower head into an upright position with a hand towel so that we would be able to shower comfortably.
• Restaurant menu limited and expensive for what was offered and not what I would consider family friendly given the amount of space taken up bar the bar. The Groupon advertised “children stay free” which led me to believe this was a family friendly venue.
• Main pool in disarray at 10:30am Saturday morning – dirty towels from the night before over the majority of chairs and on the deck. No clean towels available for use. There also appeared to be a homeless man sleeping in one of the lounge chairs all morning.
• The rooftop “cabana” pool was completely uninviting, offering absolutely no shade other than what was created by the rooms themselves. Also, in spite of the large “no smoking” sign posted on the door leading to the pool area there was an ample supply of ashtrays available and large amount cigarette butts all over the rooftop during our entire stay.
• At lunch time we were informed that the restaurant does not open until 4pm for dinner and there was never anyone available at the guest services location at the main pool. Your website advertises food and beverages are served at both “upscale” pools. There was nothing indicating that this was limited to certain hours and we never saw anyone available to serve food or beverages at either pool.
• On Saturday evening the rooftop pool was taken over by a large group that appeared to be having a party. My understanding was that this pool was for the private use of the guests that had booked cabana suites but given the constant stream of people using the doors leading out the pool, which was located directly on the other side of the head of our bed, throughout the night, it appears that the use of this pool was not restricted either in hours or to who could utilize it.
• On Sunday morning, at approximately 9am, when we had hoped to take a short swim before checking out, we discovered that the rooftop pool area was littered with empty alcohol bottles and cans and strewn with dirty towels. There were no clean towels available for use either. It was still in this condition when we checked out at 10:30.
It also appears that this hotel is being used to house the homeless and people waiting for or recovering from surgeries at local hotels. This is not a hotel we will EVER stay at again or recommend to anyone else. I will say that the few hotel employees we did encounter we nice enough but pretty much unable to fix anything. They are poorly understaffed.
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