All I really want out of a hotel room is a comfortable bed and a hot shower -- and this place could not even provide those two things consistently.
Our non-smoking request was ignored and when I refused to take the "Marlboro Factory" suite they tried to give us, they downgraded us to a queen/sofabed room, promising to move us. That never happened. The room did not come with a safe and they were unable to provide a security box for me ("we can't find the keys"). There was no hot water one morning. The remote didn't work. The soda machines were broken. I called the front desk twice during a 3-night stay and was told someone would get back to me. No one ever did.
Petty complaints? Yeah, some are. But when they accumulate on a daily basis, something is wrong with the hotel. Management seems unfamiliar with the phrase "the devil is in the details." (By the way, the general manager is really good at ignoring complaints and phone calls. I'm *still* waiting.)
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