This hotel has everything that will satisfy a business traveler or a tourist seeking a decent and clean overnight stay. Rooms are nice and clean, furniture and bathrooms are new, and staff is pleasant and eager to help.
But if you are staying there for a special event, there are just too many unknowns that can happen to ruin your perfect stay.
I stayed at the hotel in July 2012 for my own birthday celebration (dinner and hotel with friends). The place was packed for the weekend - it took 20 minutes to find a spot in the parking garage. Then it took 15 minutes of standing in line to check in and the lobby was so crowded. The congestion caused another line at the four tiny elevators taking all the guests to their rooms. Our keys were programmed incorrectly, so one of us had to take a trip downstairs through the crowds again to get the situation handled. The staff did notice that I was in line again, so they helped me right away. Then after the bars closed, a crowd of people who definitely had enough to drink was partying in the hallway. In the morning I found a thank you letter under my door and only by accident I realized that there was an invoice on the other side. Somehow my balance due was twice what I expected. After a quick trip to the front desk we figured out somebody charged their $200 liquor bill to my room. Upon check out, we waited 10 minutes (not exaggerating) for one of the four tiny elevators to get us. We ended up walking 6 floors down the emergency stairs after hearing from staff that the emergency stairs won't let us into the lobby (which would have been a code violation, so we listened to our own common sense and were proven right).
Many of our struggles seemed outside the hotel's control. Maybe in the end Doubletree has such a good location with such competitive rates that it is the overcrowding that causes opportunities for all sorts of mishaps. Either way, keep in mind that this hotel can get very busy and you may have to deal with that. And when you treat your friends to an overnight stay, everytime something goes wrong, you feel partial responsibility.
Reasons to stay:
- pool and jacuzzi and a Broad St view deck open till 11pm
- parking $25 but it allows you to stay from check in all the way till 11pm next day (regardless of checkout) and move the car in and out as many times as you want
- staff very pleasant and quick to resolve any problems
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