Very disappointed with this airline. We had our flight booked for Cancun to Portland from 2pm - 9pm on the 28th with a short layover in Guadalajara. To start, our first flight from Cancun was delayed 40 minutes, making us late to Guadalajara and our flight to Portland had already left before we arrived. The flight attendants did not know how to help us in the slightest, we were re-directed to several different employees all over the airport before finally being directed back to the main lobby and had to wait in line just to speak with the check in staff. When we were finally seen, the employee accused us of missing our flight and when we explained that it is was not our fault he told us the only available flight was the following day at 9:30am and that we would have to pay for an additional Covid-19 test before he could provide us with the boarding passes. I won't even get into how terrible the process was to get the test done. After, we returned to the check in desk for our boarding passes and had to wait 40 minutes before being seen again. A different employee helped us this second time and again insisted it was our fault that our flight was missed, this person barely spoke English and had to translate through text (which was fine, as long as we got through) however, he kept walking away from the desk to ask a coworker questions and obviously was having trouble getting our flight figured out. Once he was finally able to do so we were told that we would not be able to check our luggage in until the following morning, mind you this at 7pm. So in addition to having to wait 14 hours for our flight home we were not permitted into the departure area we had to wait in the airport entrance in a Burger King lobby until the following morning. We got up early to make sure we were ahead of the line and even the at 3am the Volaris check in was packed of people and it still took us an hour to get checked in. Overall very disappointed in the service of this airline and will not be recommending or using it in the future. In fact we will very likely be discouraging others from booking with this airline.
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