If I could rate them 0, I would. The WORST customer service I have ever received and I am shocked by their lack of empathy, understanding and genuine customer service care.
I purchased a laptop online via PC World/Curry's and within 6 weeks, it completely broke. I sourced the Team KnowHow phone number and contacted them. They were initially helpful and told me they were going to collect the laptop the next day and once received on their end, they would send out a replacement. 2 weeks later and I still had not received anything. I phoned up again and they said the original laptop is now out of stock but they failed to contact me. They said I could reorder a different laptop within the price range or 10% more or less of the original value. I placed an order for a different laptop which was within the 10% more bracket and she said it would be with me within 3-5 working days. 1.5 weeks later I still had not received anything. I phoned up again and they said the value of that requested laptop had gone up in value since the placement of the order and it had been rejected. Once I had expressed my disappointment with this as I had spent £700 and still without a laptop, the advisor on the phone simply said I was 'just not liking what I was hearing and they can't do anything'. I was so shocked at this service.
I have finally, after phoning 8 times and being transferred from pillar to post, placed another order for a different laptop with a finally useful and kind advisor.
All I can say is, do not order online. The slightly cheaper deals are not worth it as the headache of the customer service team and Team KnowHow as a whole is not worth it. Save yourself the effort and buy in-store.
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