This property is generally okay, and its people generally quite good, but there were a few sticking points on this, my second stay.
First, my Platinum status was not recognized when I checked in. No offer of points or a market item. No room upgrade. No Platinum keys. Disappointing when you consider my status is glaring out from the screen right under the nose of the person checking me in. Folks, I spend more nights in Marriott properties than I do my own bed at home. For that sort of loyalty, yes, I expect to be treated much better than the unwashed masses. Deal with it.
Second, the tub drain in room 711 is so slow, I wound up standing in ankle-deep water each morning during my shower. Nobody proactively checks the drains for proper operation between guests? Disappointing.
Third, the desk in the guest room still has only ONE electrical outlet. If your aim is to attract business travelers, keep in mind that we have MORE than one thing we wish to plug in at the desk. Put a two-gang duplex outlet on the wall just above the desktop surface. It's not rocket science, guys.
Forth, the glacial speed of the elevators. Oh, they move at a decent rate ONCE YOU GET ONE. The problem is that the operation of the cars in response to the call buttons must have been programmed by drunken monkeys. Plan on a 5 to 10 minute wait to get an elevator whether you're in the lobby or on the 7th floor.
Fifth, no Dr. Pepper in the market. You're located in Texas, guys. Dr. Pepper was invented in Texas. The Dr. Pepper museum is located in Waco, Texas. Do your Southern friends a favor: Stock Dr. Pepper in the market.
On a positive note, the bed was quite comfortable. Some may consider it too soft, but I liked it. The hallways don't stink like they did on my previous visit, and it was nice to have a working ice machine only steps from my door. Parking is decent, and I always appreciate automatic sliding doors at the property entrance.
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