Travelled in May to Tenerife we were a group of 6 adults 2 toddlers and an infant. We upgraded to extra leg room and chose seats all close to each other. Monarch changed the aircraft a week or so before the trip and notified us that our seats had changed. We were still together so all fine. Before travelling I phoned Monarch and enquired about child car seats and if ok to use on board - I have a very active 2 year old who doesn't sit still for 5 minutes! At first the lady told me that my car seat wouldn't be allowed on because the only car seats that are allowed on monarch flights are very old styles. (She hadn't asked which seat I had) I told her that I wasn't sure this was correct so she checked online. The website states that car seats are allowed for all children under 3 years old. She then put a note on the computer to say we were bringing a car seat and which seat this would go in on the plane. Arriving at check in we were greeted by a lady who told us that car seats are not allowed to be used on Monarch flights. She phoned someone and then told us that actually they are allowed but because our aircraft had been changed again we would not be able to use it as we were now sitting on the left of the plane and car seats must go on the right. aWe said we would take it down to the gate and let them decide. Once down there a lovely lady checked for us and told us it was fine but the seat would have to go next to the window. Thank goodness we took the seat toddler slept all the way there and all the way home. Monarch staff in Tenerife much happier and helpful than the staff in England. Not even a smile from the no car seats lady. Monarch please inform all of your staff on the car seat rules when travelling (especially with children) it really is a pain when given wrong information which delays checking in/ boarding. Car seats are much safer for young children to travel in and must also make the attendants job easier as no toddlers wandering down the aisles getting in the way.
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