After seeing the Adolphus and knowing its grand history in the City of Dallas, I was excited about staying at the hotel. The lobby is exceptional but the overall service was not up to my expectations. During my stay, the maids forgot to clean my room one day and didn't do a very good job on other days. Then, the water was shut off to the hotel twice during my 8-day stay. During a good portion of this time, I didn't have cold water nor hot water - it was only warm. I noticed the hotel was understaffed at the front desk - trying to conserve money while providing only minimal service as customers waited in-line. The Homeless Shelter is just three blocks away and each day as I walked to work and walked back to the hotel, I was greeted with people asking for money right around the corner from the front door. I complained to the front desk clerk who just said, "It happens all the time."
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