This hotel would have been fine 20 years ago, but now almost everything looks incredibly dated, with the exception of the lobby which is fine, and tricks you into thinking you're staying somewhere nice!
I was only there for one night, and found the check-in staff decent enough, in that, "we're being paid to be friendly" manner that you expect from a big hotel. To get to the room, you walk through the most dingy, dirty looking hallways (it's not actually dirty, just really needs re-decorating), with low ceilings and poor lighting. It really didn't inspire confidence.
When I got to the room, like the corridors, everything was clean, but worn out, with the exception of the bed linens, which seemed brand new. The bathroom especially looked like it really needed replacing. When I got to the room there was a "welcome" card addressed to someone else (the sort I used to get when I was a Platinum member of Marriott!), which turned out to have been left after the intended occupant cancelled. Not really a big deal, but a hotel on their game wouldn't have let that happen.
When I left my room to goto the fitness centre (which was, by the way, excellent), there was a tray with empty plates on it outside the room next to mine (which had been there when I got to the room), and was also there when I got back from exercising. For some reason a hotel employee came to my room to give me a razor (?) so he must have noticed the empty tray sitting in the corridor, but when I left my room to go for food, it was still there, and when I got back from eating about an hour later, it was still there.
It seems trivial, but again, it's just an example of a hotel that isn't top notch, and when you're being charged $279 a night, you expect better.
One of Marriots problems now is that with the refurbishment of their Courtyard chain, the cheaper option is now often better than their "full service" hotels.
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