The check-in service was quick and efficient and the warm chocolate chip cookie delicious. First room we were given was very small and quite dingy on the 9th floor so we asked if there was anything larger, if possible. They offered us a room on the 24th floor which was a lot lighter and looked as though it had been refurbished, so we accepted that one. The beds were super-comfy and the bed linen and towels were prestine. The towels were changed on a daily basis. The room was immaculately clean. It was a very quiet room and we wondered if anyone else was on that particular floor. If anything we could have done with a few more sachets of coffee and milk but other than that cannot complain about the room. We did think the reception area and bar area could do with a refurbish, it was quite bare and uninviting and not always manned. Don't be fooled about the Times Square address, because it is a good few blocks away from Times Square (10 min walk), which didn't bother us as we are quite active and we were near quite a lot of the attractions that we wanted to see.The area of the hotel is a little 'foreboding' especially ladies on their own, as we were. When we returned at night-time, we were very aware of this. A mention re the ice machines which were situated on various floors but we never found one working in the five days that we were there. We would like a special mention to Shandel/Reception, nothing was too much trouble for him and also Andrea.
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