Well, I'll admit I struggled as to whether I should rate this property as a 3 or 4. One thing you can always count on at the Four Seasons, anywhere, is excellent service. Service was pretty great, but the property itself seems a little neglected. With that said, this is a rather tired Four Seasons. The room where I stayed--especially bathroom-- could stand to be updated to match other properties. Soundproofing between rooms as well as hallway also seemed to be lacking.
There were several weddings the weekend I arrived, so it was a bit chaotic, and staff seemed less attentive to us non wedding party people than usual. Understandable, I suppose. A nice amenity is the large outdoor pool w/jacuzzi and bar area. Some rooms lead directly to the pool with poolside patios. If you want some sun and fun, I recommend those rooms, which also provide 24 hr access to the area while others are restricted between late evening and early morning. The fitness room is also quite nice and was in the process of being refurbished at the end of my stay.
A real negative for the hotel, that I have not experienced at other Four Seasons, was poor quality food. I ate in the somewhat touted restaurant and it was really mediocre, especially for the money. The menu items sounded good but the execution was less than pleasing: too creamy, too saucy, too salty, etc. I also ordered room service one morning and I was equally disappointed with the poor food quality.
And, on a side note, I was charged $7 for an 8 ounce cup of coffee at the pool, when unknowingly, just steps away in the fitness room, there was free coffee and tea. I never signed for the coffee, so could not dispute it at the time. The staff did remedy this charge upon check out as they were in equal disbelief that this was the charge. BUT, with these factors aside, if you have to stay in downtown Houston, not sure you will find a better place.
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