This hotel is terrible. The staff extremely useless. We were here when hurricane Irene hits. The hotel management weasels their way out of the responsiblilty to help us locate another hotels while the stupid manor evacuated lower manhattan to weasel out of any liability. There are probably more people died because of the evacuation than because of the hurricane. We have extensively travelled around the wordl, this hotel is poorly managed and a 3.5 stars max. Strongly recommend to stay in W-Hotel across the street.
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