Just stayed here with our two daughters for 2 nights. We are both platinum members and received a low floor room even though our preferences both say high floor. The room was not a typical Springhill Suites as the sofa and desk area was very small and the whole room was small and looked over a construction site. The noise from the other rooms, the construction site and the traffic gave us little rest at night. The fridge in the room kept things a little colder than room temp but not much. The biggest issue for my husband was the lack of cell service (we use verizon) in our room. He was planning on working while we shopped and had to sit down in the lobby to have service to make calls. There were several large groups including a high school band group and music playing loudly in the lobby so he moved around a few times to find a location that would work with his phone and where he could hear his conversation. While I understand the need for security, almost every time I was on the elevator, there was a group of people all trying their keys together in order to make the elevator move, I saw people using their keys on several occasions to help people get upstairs so the level of security it is providing really is not worth the effort. The staff was friendly and the breakfast was decent and the location was great, but next time I will go back to the Courtyard or the Fairfield, as both stays there were much more pleasant.
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