I explained the problem with viewing experience we had over the last year at least. We had terrible lack of definition and picture quality compared with normal TV. She was very patient and came up with a solution of new TV box and Router, without any help, except both in conversation with each other. She came up with what I suspected. She is very proficient and professional. She is very friendly and gave me confidence. I have hearing problems, totally deaf in one ear and the other one is pretty bad. I had no problems understanding as she speaks clear and perfect English like my wife does. You are very lucky to have her working for you. I Have renewed my subscription for next 18 months.
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