1. Front desk attendant insisted on asking different credit card saying "Your card didn't go through" when she got "Processor Not Available" message on the computer screen. When processor is not available, it doesn't mean card didn't go through it means Hilton is not able to accept my card for that moment, when I explained her she could process my card old school way (knuckle buster or photo copy) she replied "we don't have that/we don't do that"). I was forced to use a credit card that I didn't want to. She not only did not show ignorance or unwilling to work with us, she did not exhibited any smiling welcome. Hilton should train their staff better.
2. Mattress is one of the cheapest one I have ever seen in an hotel, last time I slept on a such springy mattress was at my dorm room. Any movement on the left side of the bed, was causing earthquake on the right side. That is not becoming to Hilton.
3. Toilet paper was terrible, there is no excuse to such toilet paper, it was so thin and torn apart easily and harsh on skin. Does Hilton really think some one who chooses or can afford to stay in a Hilton, is accustomed to such awful toiletry.
4. You could see an inch thick accumulated dust in the bathroom air went while showering.
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