Positive: location (Union Square, lots of shopping, dinning), clean room, friendly staff, free breakfast, free wi-fi, decent price
Negative: very small room, very slow elevator, no A/C, heat via radiator
Bottom line: 2.5 stars. Chose this property to save money on a business trip. Chose it also because most ratings were good. Quiet room. Comfortable bed. Good staff. Within walking distance to Mascone Center (10-15 minutes) for my conference. Lots of action nearby. The chain tries very hard to position the property as a boutique hotel. There are touches, especially the chain's efforts to turn an older building into something new and hip, but the lack of such modern touches as AC and heat (not window without screen, ceiling fan and radiator) have unfortunately downgraded this hotel to less than boutique status. You will get what you've paid for. Liked it to a point, but, until changes are made, I am bypassing it.
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