Recently renewed my contract on the basis of a negotiated monthly fee and the promise of an "upgraded" You View box. A bag was sent to me to return the old box (with threats of penalties if I didn't return it!). After a few days I rang B.T. to enquire what had happened to the upgraded You View box, and was advised that there wasn't a record of my being entitled to one!
I feel totally disenchanted with B.T. customer service, their failed promises, and complex tariffs. I can't wait for my new contract to end so I can find a better provider without having to pay extortionate penalties.
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