Phu Quoc to Bangkok. For some ridiculous reason, Bangkok Airways sent a reminder around 25 hours prior to departure reminding me to check in online. That would have saved so much time - only the airline does not permit online check in for this flight! Deciding to arrive early at the airport was a major mistake! Three check-in desks, yet the act of checking in was the slowest I can recall in decades of travelling. No doubt this was a result of many passengers with connecting code-share flights at BKK, but there were also ticket problems with some. To wait 30 minutes to get to a desk when there were only 40 passengers in the various queues before me was infuriating when a simple bag drop would have taken only minutes - had internet check in been an option. At this airport passport control also takes forever. Then Bangkok Airways uses a bus gate. Boarding was a slow joke with many passengers forced to bake in the midday heat with no cover and no access to sun protection cream. The two flight attendants seemed thoroughly bored throughout the flight. The gourmet ‘meal’ was a starchy stodgy spinach cream puff and a ‘hard’ coconut cream. I left most on the tray. Then at BKK another bus gate with a driver who seemed to take us all round the airport before doubling back. Had this been a budget carrier, I could have accepted its failures. For an airline with such a major reputation, this was a massive disappointment.
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