Our party of two adults and two kids (ages 8 and 10) stayed here for two days over spring break. After all the glowing reviews here, I probably had unrealistic expectations about this resort, but came away fairly disappointed, and can't really see coming back.
The property is pretty and fairly well maintained, although clearly some of the buildings are older. The rooms were reasonably well updated, and the high-end toiletries were a nice touch. The fitness center was excellent - I am usually disappointed with resort fitness centers and this one is one of the best I have seen. There is some confusing information about whether they charge for it or not - they told us we had free access as Hilton Honors members, but they didn't seem to be charging anyone.
The first source of disappointment was the waterpark - the main pool is much smaller than it appears in the photos on the website, and even with the other smaller pools, the pool areas are simply not big enough to accomodate the number of guests during peak periods - and forget about trying to get a chair if you are not waiting at the gates when the waterpark opens.
That being said, the kids still enjoyed the pools.
A second pool-related issue is that the waterpark closes at 8 PM, but the smaller courtyard pool is open until 11 PM. If you get a room overlooking this pool and do not want to hear people shrieking in the pool until 11 PM, I recommend asking for a different room. I wish we had.
The food situation is what put us over the edge of not wanting to return. A resort this size should have more restaurant options with a greater variety of choices than is available. The poolside options are fine - burgers, etc. The service poolside ranged from extremely helpful and attentive to barely acknowledging our presence when we went to the bar for drinks.
Sit down restuarants were terrible. Hole in The Wall, which they described as their signature restaurant offered more burgers and such, plus chili and barbeque options, which may have been reasonably tasty if they had been served hot.
There is another sit down restaurant on the property which sounded like it might have more high end / healthy options. After wandering around for 20 minutes trying to find it with the confusing signs, we discovered that it was closed on Sunday, leaving the only dinner options on property more burgers and barbeque, which we found unacceptable. Fortunately, the concierge steered us to the nearby Sierra Bonita restaurant, which was excellent.
Overall it's an OK place and not a bad choice for families, as long as you know what to expect.
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