Manchester to Phuket. Very disappointed with TUI. Long Haul Flight Only includes no check in luggage. 7kg hand luggage is the only allowance included in advertised cost. It is then £35 each way for up to 20kg. It is then £16 to choose a seat. The check in is very long process. Waited 1hr 40 minutes as only 2 desks open for economy. No one checked my hand luggage for size and weight so their policy is void therefore a money making misleading scam. On board the staff were brash and let’s say tired looking shouting out “prosseco £20 Prosecco £20” Entertainment was laughable. Hardly anything to watch. Food mediocre. Toilets! Obviously not checked as smell of urine was strong and tissue not replenished. The whole experience was way below par. Never again.
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