Terrible broadband service provide, poor and unhelpful customer service:
I have ordered BT broadband a month ago on November 1, 2022, received their "Smart (?) Hub" 2 week later, and no broadband service up to now after 2 weeks struggling with BT ....
Customer service have initially committed to provide an update through SMS / phone call on November 29 - but they failed to do so.
I tried to call with BT on the next day (Nov30) which ended with closing my case by BT without the reason indicated.
No technical person, engineer had approached my place to investigate and resolve my humble request to get connected to internet. I really need to connect to network to work remotely... especially during month end and year end period... to get my pay-check... but seems like BT just don't want me to get paid...
The only choice I can have is choosing a descent place in the McDonald to perform my remote task and trained myself to get used to such a noisy and annoying environment - without affecting the my day-to-day output...
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