We had confirmed reservations since June of 2008 for our stay at the Kyoto Grand Hotel; but when we arrived, after a long flight from Florida, at about 4 PM in the afternoon of October 27, 2008 we were turned away from the hotel. They refused to honor our reservations, claiming the hotel was oversold. Instead they sent us to the Wilshire Hotel which would not have been our choice. As a result we do not have a good opinion of the Hotel, and cannot comment on the accommodations because there were none. It was extremely disappointing to be turned away after we had held long standing reservations that had been confirmed twice by the Hotel. We urge travelers to seek out more relaible hosts.
I would be happy to share my experience withother travelers.
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