I stayed at this hotel in October and they somehow lost my reservation (although I reserved directly with them and not through a secondary site). Upon arrival, they booked a new room for us, and guaranteed that we would not be charged for two rooms (the lost reservation plus the new booking).
Somehow, three months later, I AM STILL DISPUTING A SECOND ROOM CHARGE!!
Stay away from this place. Customer service is horrendous. Their mistake, yet now I cannot get them to remove the extra room charge, which THEY LOST!
And unfortuntely I made the mistake of charging it on a card other than Amex, so now I cannot even get the card to remove the extra charge.
Other than my horrible billing/lost reservation situation, the room was nice (spacious), and breakfast was a good value, but the hotel is not worth the aggravation at all.
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