This hotel was a bad experience from the start. My husband and I booked this hotel for 2 nights to go to a show up at the Hollywood Bowl. We booked this hotel because it seemed fairly new and primarily because it was walkable to the Bowl.
At check in, the front desk person asked if we were there for the show. When we said yes, our response was met with frowns and groans because they were dreading the amount of people coming in for the show.
We got into our room on the 3rd floor. The room itself was fine as far as hotel rooms go – large bed, clean, decent room. However, the one window we had faced a very close wall that went up to the pool area, making it a very dark room. We had checked in but since it was still early, we thought we might ask if there was a front facing room available just for some light and a view outside. We went to ask and there were 3 people at the front desk - 2 of them were chatting to each other and so I went to the one that was free. When I asked, as nicely as I could prefacing my request by telling him I understood if it wasn’t possible but that I thought I’d check just in case it was, the other 2 who were chatting stopped to listen and rolled their eyes and whispered and made faces at each other – very unprofessional. One of them interjected and told me that there were absolutely no front facing rooms and that ‘what did it matter because I would be at the show all night and I wouldn’t remember the room anyway.’ Well, unfortunately I do remember the room and I also remember their attitudes.
As far as sleeping in the room, the air conditioner is noisy and even after we turned ours off, I don’t know if it was other people’s ac’s that we could hear or it was because we were next to the pool that we could hear a constant sort of low rumble. Also, the pillowcases are scratchy and rough.
FYI, the levels of this hotel are 2nd floor parking, 3rd floor rooms, 4th floor breakfast area. A very bad layout as we found out as by 6-6:30 am, we were woken by chairs scraping and people’s footsteps back and forth across the floor directly above us from the breakfast area. This continued, obviously getting worse as more people went up for breakfast. Using earplugs, we tried to continue to sleep a bit more, but then had housekeeping knocking on our door about 8 – 8:30! (If you like to sleep a little later, I would suggest putting the ‘do not disturb’ sign on your door before bed.)
Due to lack of sleep, I decided to try and take a nap a little later after breakfast only to have what I assume was the person cleaning the breakfast room scraping the chairs very, very loudly and constantly back and forth and back and forth for about an hour and a half. It could have been longer, I gave up on trying to nap and got up and left.
The next night was more of the same.
The topper for me was the price. This hotel is not cheap. You’d think it was from the experience however. I did not appreciate paying the price I paid for the level of service, the room location, etc. I know hotels in this area are not cheap and I would have happily paid a lot more for a courteous staff and a quiet room. Or I could have gone completely the other way and just stayed in a cheap and noisy hostel if I had known what I was in for. The price here just added insult to injury.
All in all, a very bad experience. The hotel has a really bad layout and it’s far too expensive for these kinds of rooms and unprofessional staff. I’m giving it 2 stars because the rooms all by themselves are decent and clean (not taking into account looking out at a wall), it’s just unfortunate that they’re in this hotel.
I was very sorry I stayed here and will never again!
Pros: Walking distance to Hollywood Bowl, good size rooms
Cons: Unprofessional staff, bad layout, noisy noisy noisy, far too expensive for what you do and don’t get
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