We stayed at this hotel June 2012 for the CTA council and were so impressed. The reviews scared me and the photos really didn't do it justice. The views were amazing. We traveled with our 1 & 3 year olds so we requested a high room and were given one on the 30th floor. They sat and stared out the windows and didn't really need any other entertainment. Staff was friendly and helpful and FAST. My older son went to the child care and had a blast both days. The kids loved riding in the elevators and all the water fountains in the lobby. This was a las vegas quality resort meaning there was so much to see and do in the hotel we didn't really need to leave much. Room was small (had a king) but there is so much storage space provided that we didn't notice. The pool was nice and warm and not crowded. We ate at some of the restaurants and cafes which where reasonably priced. Only downside was lack of renters in the multitude of stores In the atrium area. There were many empty shops and it was not attractive. It seems they should lower the rent maybe and fill them up. Also the hotel is a labyrinth. The color coded elevators and walkways help but o get to certain floors you take escalators, others need stairs and others require elevators. There are handicapped elevators which are hard to find and very old and ugly. Wasn't designed with "mom wearing high heels pushing a double stroller" in mind. And taking the escalator down to parking with two kids and bags was almost a medical emergency for us but I guess there's not much they can do to fix design issues now . Maybe signs more clearly marking elevators would be helpful but other than that this hotel was a dream and we will be back!
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