Order for Full Fibre Upgrade made on 12 OCTOBER 2020. It’s now Christmas Eve, Messed about at every single turn. THREE TIMES the ‘attending’ engineer said they were ‘unable to gain access’ - WHAT A JOKE - PROVEN with RECORDING CCTV - NEVER Attended. Lying Dishonesty. Gross Negligence and Mind-blowing Incompetence. Totally Unprofessional. I even took a Leave Day off work - again to be told (after waiting TEN HOURS looking out the window!) = ‘no one in, unable to gain access’!!! Then I sit TWO DAYS IN A ROW, with the phone in my hand, only to be told ‘uncontactable’ and ‘complaint case closed’!!! Cynical. Apathetic. Disinterested. Disingenuous. Dishonest. I know you just don’t care BT - it’s only a 2 year, £1000+ contract, but ORDER CANCELLED. I will NEVER waste my precious Time and Money, pandering to your utter lying incompetence, Ever Again. I’ll happily take my hard earned cash elsewhere (and get a much better service/contract/cost, anyway!) It could not possibly be ANY WORSE! Merry Christmas. Foolishly Cynical BT.
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