Absolutely disgraceful in-flight experience in business class. Plastic glasses, no champagne, no gin and tonic and then no white wine. Offered cheap prossecco which then ran out. To charge this money and not offer a fully stocked bar is unacceptable. The salad was disgusting. Worse than this at check in the agent told us the business lounge was at gate e41 so we went miles to get there and as my husband is registered disabled this was quite a long walk. We were told at the lounge that ITA didn't have use of this lounge but we had to go back to gate 11 - miles back. so we sat and waited at gate e44 for an hour and a half when we could have enjoyed the business lounge had that agent given us correct information. This was such a poor experience. I left a complaint with the purser who said they didn't have much loaded since the pandemic? If the cabin is full, you stock a full bar and provide a good meal maybe even some italian cheese and biscuits. Not even a hot towel. Poorall round.
airlines reviews