I experienced the same thing, except I did not stay. I left and demanded my money back. I spoke with manager Leea and she returned my money. The next day I spoke with the young teenager manager Camele and she told me that their was plenty of seating because she went to the event. She was a very good liar saying that their was plenty of seating. She did not know that I took a picture of the overbooked event, that will be posted. She then proceeded to tell me that Tahiti Village only listens to complaints from nice people insinuating that I am not nice. She would be great in timeshare sales! The staff is hit and miss with customer service. Most of the staff is very nice and courteous but they have a handful of bad eggs that make a very nice resort look bad. Upper management needs to be more tough with their standards. \n I finally spoke with a actual manager and she was very nice and apologetic. She gave me a free meal for me and my family at their restaurant which was very good. She was very concerned and sincere about how I felt about our stay. I can not say the same for Camele and Leea, both of them are in management positions when they should not. They must know someone to be given a important task being the face of Tahiti Village. They have a communication problem. First , Camele is just rude and sarcastic at the expense of members. Next, Leea is just lazy, by not following up with guests. She would say that she would call at a certain time and then leave you waiting having no intention calling. She ask me to wait for her in the lobby at 9am and never showed up. I finally at 9:45 I went to the front desk asking where she was. She was in the back of the check-in leaving me waiting. \n The deferred maintenance is too a problem. One of the outdoor grills had electrical wires hanging out the bottom. The elevator in building one had two elevators and one did not work for the first night we stayed. This caused very long lines to use the elevator. Being on the top floor, and going up the stairs was not pleasant. The working elevator makes loud eery knocking sounds while you are in it. If you are to stay make sure that you are in building five because it is newer and maintained. It was strange having to share the elevator with the maintenance staff with their large carts that take more then 50% of the space in the elevator. The resort has potential because the pools are top notch. \n Make sure to bring your own toilet paper because they only gave one roll for four people at a one week stay. I was told you can just call each time that you need a roll but I find that to be demeaning to have staff ration toilet paper. It is more simple to go to CVS down the street and buy a package for 5 or so dollars. Also, I had to take out the trash because it did not smell well. They told me to just leave it in the hall way. Four hours later the trash was still in the hallway so I took it to the front to ask where I can find a dumpster to through away the the trash. Again the front reception still made it clear that they do not cater to guests. The receptionist told me that I can take the trash to the dumpster at Denny's. One of the bell hops saw the situation and ran to me and told me that \"I could help you with that.\" He took the trash and was very good and I thanked him.\n Again, at Tahiti Village they have phenomenal staff that bend over backwards to help and others that are horrible and need to be retrained. This company needs a consultant to help filter these bad eggs. These bad eggs will just destroy the reputation of the resort and when it starts to lose money they will leave and find another place to destroy.
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