Explain to me why all other internet download speed testers are reporting I'm receiving 2 megabits per second, and you are the only one that says my internet speed is fine. It's appalling, we had no internet for 6 weeks due to your inconsideration for addressing customer complaints properly, you display wrong speed information in order to push away complaints due to you being able to say "on our end, everything seems fine on our end" when in reality it's not and you give false hope to customers boosting their speeds for a week within purchase, then slowly decreasing it to low-level speeds.
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