Stayed here for 4 nights in December with teen, and a friend joined us for one night. First 2 nights had a "standard" room (comp), second 2 reserved "junior suite". Was able to get the junior suite on check-in but only smoking floor available. My daughter wanted to try it so we did, staff offered to swap to non-smoking room the next day but the same room type was not available, so we just stayed put. Hall smelled awful, but room not too bad. Asked for extra "febreeze" treatment which helped. For some reason we didn't get maid service after the 2nd night, and had to call to get clean towels delivered. Complimentary wifi with Club Carlson membership.
The junior suite was basically two tiny rooms with an open connecting door (in fact there were two entry doors into hall). Room 1 had bathroom, closet, twin sofa sleeper, desk, TV, mini fridge, climate control. Room 2 had bathroom (identical) queen bed, closet, tiny dresser, TV, climate control. On 5th floor facing 48th St. but traffic noise wasn't bad -- problem was BOOM BOOM from nightclub a couple of nights. We turned up A/C for white noise which worked.
Queen bed was comfortable with nice linens, sofa not so much. Bathrooms tiny but fairly modern. Even though very clean, room had an "icky" feel. Carpet was wavy, shades sort of stained, woodwork looked like it had 50 coats of paint, electrical outlets loose, and closets were the worst but adequate to hang up your clothes I guess.
As others have stated it's in a great midtown location and any basics you need are within a block. All the staff we encountered were polite and helpful. I'd stay here again if the price was right and with a little updating/deep cleaning I would easily upgrade my rating to very good.
I didn't take pictures of the room at first but have included a couple of the bedroom and bath that weren't too messy.
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