I was a guest at the Peabody hotel for 2 nights. The service I received was less than the "gracious Southern hospitality" and what I expect from a 4 star hotel. The hotel staff seemed very disconnected and unorganized with all of the activities that were taking place that week. There was a rooftop party and although there was an "express" elevator for the party goers to go up ... the party goers used whatever elevator they could to get down - putting the hotel guests at an inconvenience. Various services I requested for such as clean towels, bell man, valet services, mail pick up, roll away bed - were slow, I never received prompt service, except at the bar & gym. Valet services damaged my rental car the night I arrived. I appreciate the valet manager taking responsibility for the accident however I wasn't told until the next day. And Valet parking is an absolute unorganized mess - no wonder my car was damaged! When I checked out I spoke to manager Mandy Morton about my experience - she was cold, condescending, and apathetic. She challenged my complaints ,told me she was the only manager, and mocked me when I said I would write a letter to complain against her. If it hadn't been for Mandy I think I would've let all the flaws & mishaps go, but she really added salt to my frustration. A few days later I called and talked to another manager and she was kind and refunded me 1/2 of 1 nights stay. Also the front desk clerk who checked me out was kind and refunded me for valet services - however I am disappointed that the valet mgr didn't do that. This hotel is chaotic and unorganized, unless a discounted rate is offered (I paid $300/night) it's not worth the frustration. I will be sending a detailed email and letter to ALL of hotel management.
hotel reviews