First the positives: the hotel is situated in a great location, the grounds are beautiful,the rooms very clean, modern and spacious. Super comfy beds, delicious food at the restaurant.
Now for the rest of the story: We were unaware of the State Department Travel Advisory against any travel to Tijuana. Last Friday we spoke with the concierge to ask questions about visiting Tijuana. We talked for at least ten minutes and in that time she never ONCE mentioned how dangerous it is for Americans to travel to border towns. We were the ONLY Americans anywhere in sight. Lots of police and armed soldiers everywhere. We had no idea, had not paid attention to news on this story, which is unfortunate, but it is inexcusable that a concierge in a hotel 20 miles from the border would fail to advise us of the danger.
On our last night at the hotel there was a very loud party going on in the room next to ours. Through the thin walls the noise carried nonstop. Our calls to the front desk at 12, 2:30 a.m. got the security guard to stop by the room----and that was completely ineffective. We were woken up again and again until the party finally ended after 3:30 a.m. There were several options: moving the partiers to another part of the not-too-full hotel, or else breaking up the party. But the management had no clue how to deal with it, and as a result, we got a very poor night's sleep. Isn't a good nights sleep the most basic thing you pay for???? But it is amateur hour at this hotel, run by a bunch of young and clueless "managers". I will not likely return.
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