i decided to take my family to New York for a trip. i looked through several online travel companies and i located the Hotel Chelsea in New York. i looked online for information on the hotel and was satisfied with the online information. but< everything changed once i arrived. i was greated with a dirty lobby and extremely rundown front desk. I had paid approximately $375.00 for a room with two queen size beds which i was given. i then went up to the third floor where i had to practicaly pry the room door open. as i entered the room o was discusted at what i saw. Just to give you an idea , the room was rundown and looked as if it was built in the 1800's. anywhere you looked you would be able to find dust. The weather was kind of warme to i attempted to turn on the window a/c unit was i was not able to tell where the power button was becaused of the age and ware on the unit. At the same time, my son did the first thing that children do when they get to a hotel, turn on the tv. my son then tells me that the t.v. was not turning on. i attempted to turn the t.v. on via the remoteand that did not work. I then attempted to turn the tv om manualy and that did not work. at the same time my wife call me to the bathroom and showed me where the laziest housekeeper in the world was assigned to the past several months. at this point i was upset and attempted to contact the front desk but the telephone in the room was not working. i then went down the elevator to the front desk where i spoke to a person called "juny". i expressed my concerns and was advised that the hotel was booked but woul be able to provide me with another room sometime after 9 p.m.. Naturely i responded to the front desk and was advised by a different clerk that "juny" had left for the day and knew nothing of my situation. i was advised that the night audit ocurres at approximately six a.m. at which time i would be given another room that would be available at that time. i returned at six a.m. and was told to return in one hour which was convenient to the clerk because his shift ended at that time. i returned to find a third clerk who was finally able to provide me with a different room which was a little better than the first one but was still run down and dirty. i tried to get another hotel but every hotel was booked due to the holiday weekend.if you treasure your trip and would like to spend a nice vaction i would not recommend staying at this hotel. just read some of the reveiews. apparently the management does not care about there hotel. beleive me it shows.
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