Little good to say -- other than proximity to Times Square (which is good or bad, your personal preference). Was there on business, with a room block of 20 plus a suite that ran in the 0000's. At $500 a night for the basic rooms, one would think that you would get a Four Seasons or Ritz Carlton. No, this was Holiday Express all the way. Filthy floors and walls. Horrid food in Crossroads. Rude waiters. Smelly towels, grime in bathrooms. Noise Noise Noise. Uncaring banquet people who don't care about your $23,000 private dinner, incompetent audio visual folks to run a remedial powerpoint presentation, What can I say? Your director of banquet summed it up nicely when he said "There is nothing I can say that will put your mind at ease" when I expressed a valid concern about a large affair my company was hosting and they said that they could turn a room around in 30 minutes. Needless to say, it was a disaster. Amateurs, all the way around.
Go somewhere else -- like the Crown Plaza or W next door. Marriott has tarnished its brand and I used to be a brand loyalist. Really Marriott? This is the best you can do?
hotel reviews