Mobile Broadband: Possibly the worst customer service I have ever received from any large company. Unintelligible staff. Huge waits for calls to be answered. For several days able to pass security check - now when ask to cancel they cannot pass me through security- no Vodafone phone to send OTP to!! Once connected multiple transfers without resolution. Now on second trip to store (helpline advised me) who say they cannot do refund and once they have identified me I have to go home and ring helpline again. All due to inadequate coverage despite the map
showing excellent coverage - download speed of 0.3 - 6 Mos. Trying for days. Terrible customer service and lies about coverage.
The 14 day cancellation policy does not apply to pay as you go - they now tell me
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