Me and my wife recently went to NYC for our one year anniversary. Having never been to NYC before we didn't know what to expect and picking a hotel online can be deceiving. When we got to the Bentley Hotel at 1:30 am after a 5 hr flight from San Diego, the guy at the front desk told me that we didn't have reservation there. I was shocked, I had booked and paid for this 3 months in advance!! After 30 minutes of us going back and forth, I had to dig through my luggage to show him my Reservation Confirmation. Upon looking at it, he then proceeded to tell me that he can get me a room, but he took my credit card and tried to run it for $1000 without my permission! I was livid.... I told him again that my confirmation showed that we had paid for the hotel in FULL! He had to look at it several times before he decided that we could stay for the night but might not be able to stay the rest of the weekend. On top of all this, we called several times for Ice and towels and never got it. They don't have an ice machine in the hallways. The Elevators took years to get to us on the 11th floor, it wasn't anything we imagined when we booked this. We never touched anything from the mini bar but when we checked out they tried to charge us $17 for Peanut M&M's, which we were obviously upset about. The manager apologized and told me that there wasn't anything he could do but give us a great rate if we ever came back. We'll definately be back to NYC but will never stay at the Bentley! I'd rather camp at Central park and take my chances getting mugged by a drifter...... The only bad thing about our NYC trip.....
hotel reviews