I notified the hotel ahead of time that I would be arriving late at night from a flight and they said no problem, your room will be waiting for you. I even called them again when I got into NYC to remind them I would be coming in late. When I arrived at the hotel at 1 am they told me there was a "plumbing problem" in my room and they didn't have another room to place me in. They told me they went ahead and reserved me a room at a different hotel down the street--when I got there it was a horrible zero star motel that I couldn't even take my shoes off in because it was so dirty! I was very dissappointed in the Belvedere and would never recommend staying there.
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