Initial quote of £250 for Samsung S20 ultra 5g. Sent off to then receive an e mail saying numerous scratches on screen, new price of £75! I was ill in bed with Covid and stupidly accepted the offer. Have searched other companies and could have received £250 for the same phone in poor condition. Unfortunately I did not take photos before I sent it off. My own mistake but has cost me two thirds of the value. Have e mailed and waiting a reply. Would definitely not recommend. FOLLOWING THE BELOW REPLY THE PHONE WAS WORKING ABSOLUTELY FINE, NOT FAULTY! WILL BE CONTACTING TRADING STANDARDS AS THIS SEEMS TO HAPPEN WITH A LOT OF YOUR CUSTOMERS. Disgraceful service. The reply you have sent me via email is not acceptable.
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