I would have given this 5 stars but...here's the good:\n\nSkyler at the front counter is GREAT at what he does! I have been in customer service for 35 years and KNOW a good employee when I see one. Maliq and him made an excellent first impression. They told me about the survey to get a free meal upon return, and went above and beyond for me. Skyler knows his product, and did all he could, including forgoing or delaying his break to help this busy store. He never said a word, but I know what I saw. Popeyes is LUCKY to have him! The restrooms, and store was clean and well lit. \n\nThe bad is:\n The price is ridiculous! $33 for a 16 piece combo? I waited for more than 20 minutes. Unfortunately, the team behind the front counter makes a lot of mistakes which poor Skyler had to constantly apologize for. In my case, I didn't mind waiting for fresh chicken fingers, but to then have my food under a heat lamp waiting even longer for fries does not work for me. Skyler tried to tell some little girl packing orders about my order so he could get a break to grab a bite. He didn't get the break while I was there, because he had to return to the front counter to wait on people as the place started to fill up with customers inside the dining area. The drive through was more than 12 deep when I left. When I arrived home, I had NO barbecue sauce as requested. Since I cannot count on Popeyes to give me my sauce which was part of my nearly $34 order, I just can't and won't return, even for the free meal. The spicy chicken wasn't spicy, and 2 good people like Skyler and Maliq cannot run an entire restaurant effectively. \n\nMy initial impression because of the front counter is that this location is much better than others. When I saw someone in the kitchen with no gloves near food, that made me wonder. He did use tongs for the chicken, but seeing hands with no gloves. I would have liked to return to try their red beans and rice, and maybe take some pies home for desert. The store has such potential, You don't get a second chance to make a good first impression.
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