Flight BA6314 Durban to Cape Town was a disaster, plane had technical issues and we were not able to use that plane. I was informed visa a phone call from BA while on the way to the airport that there would be no Business Class on the new chartered flight. I'm not a snob, but it was a surprise gift for my 74 year old mother. Long story short, we flew on Global Air a chartered plane from JNB. It was late and cramped but comfortable enough, and staff very attentive. We were offered ZAR1000 flight voucher as compensation for no Business class. The difference between the two classes was ZAR3000 each per ticket. Upon return I emailed Comair and was very expertly helped by David who did some bartering regarding refunds. At the end of the day I was given a ZAR6000 Kulula/Comair voucher to be used for 1 year as compensation. Well done on customer service and well handled by all involved.
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