AN UPDATE FOR THE REPLY….
As this seems the only way of communication for my poor service. Both myself and my son have tried to contact your customer services since this review again told it is an intermittent signal issue. Unplugged, restarted and refreshed the router more times than I care to mention and still no reliable internet connection. I’d love to provide my full account number but unfortunately my internet is not working so I can’t even provide you with that at this moment in time.
I am at a complete loss as to what to do with with this matter. So incredibly disappointing…
I really wish I was able to give you zero stars because you genuinely don’t even deserve 1.. let’s start with the broadband speed. Well apparently it was 7 times faster than my previous provider. AN ABSOLUTE LIE!!!!!
Do you know what upsets me the most is that I upgraded to virgin, from vodaphone thought I’d treat my self and my children to quicker wifi, better for my sons studying, my speed for work having to upload and download images etc. what a fool I am not only do I now pay double but I don’t actually have an internet connection at all 9 times out of 10. This is no exaggeration!! your lucky if it work for 10 mins of the day, I’m constant buying more data on my mobile plan to try and accommodate my work needs. This wifi isn’t even strong enough to make your ring doorbell work correctly (the router and the doorbell are on opposite sides of the wall. Couldn’t be closer if I tried). Iv actually sacrificed my home security system (wifi based) in order to help my connection apparently 4 devices is overloading your connection. Baring in mind I’m a single mother of two children security is obviously a big thing for me in this day and age, that on top of holding on to my job by the skin of my teeth because my broadband connection is so unstable. My children’s education is also suffering as a result of this. Unable to use there laptops for studying, my son is trying to revise for his GCSE’s Iv tried ringing customer services on multiple occasions I’m talking 4-5 times a week Iv even been hung up on at 8:59 with no explanation because you close at 9. When you manage to speak with someone mildly helpful nothing changes still no internet connection. I finally rang in absolute tears last week as I had a super important deadline to meet for a new contract and guess what my virgin wifi blew it. Do you know what they told me. What do you want to do?? cancel?? This was apparently a customer relations manager, she was so rude half no empathy for the situation and basically told me that it will be in excess of £180 even though you are in clear breach of contract and I have clear photographic evidence. She couldn’t care less. More interested in taking more of my hard earned money to cancel a service I’m
Not even receiving.. the stress and anxiety you have caused me and my children is diabolical.. PLEASE DO YOUR SELF A FAVOUR AND USE A DIFFERENT PROVIDER FOR YOUR BROADBAND AS THESE GUYS ARE TERRIBLE.. THEY WILL TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN APART FROM A HEACHE AND CRIPPLING ANXIETY… BEWARE DONT MAKE THE SAME MISTAKE I HAVE ALONG WITH EVERY OTHER ONE OF THERE BROADBAND CUSTOMERS!
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