We came in from LGA (SIDEBAR: $33+tip for Carmel car service - took them from and to LGA & will definitely use again). I agree with so many others on the following points: 1 - the surrounding area is not the nicest BUT the hotel is close to the subway so it’s very easy to get around. 2- the staff we dealt with were not friendly at all WITH THE EXCEPTION of the cleaning staff who in addition to being very, very friendly, left little notes in our room. 3 – rooms are small, not a problem for my husband and I though because they were well laid out and (most importantly) clean. We could definitely hear street traffic from our room on the 10th floor but it didn't bother us. 4 - $10/24hrs of WIFI in the room and although it says free WIFI in lobby, it looked like they only allotted 45 minutes per use (not sure what happens after the 45 minutes are up bc I was done in 25). Regarding the lobby WIFI – it is RIDICULOUSLY SLOW – think dial-up slow – took me 25 minutes to check in for my flight, something that would have taken less than 5 at home.
In addition, as it was my first time in NYC, my husband called ahead to see if it was possible to get an upgrade on our room (hoping to surprise me with an awesome view). NO DICE!!! (see pic) He asked again a few days later and was told there was nothing available but what bummed me out the most was when I was sitting in the lobby later that day, I heard the lady at the front desk give an upgrade to another guy. ***eye roll***
Also, after reading what some other people paid I am just disgusted that we were charged almost double per night (over $400) with no access to the club lounge or complimentary breakfast (or as I mentioned above, even a decent view), so I would not stay here again or recommend it to any of my friends. HOWEVER, if you can get a “good deal” and just want a clean room with no special amenities you probably won’t have a problem with this place….
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