Signed up for broadband and was promised a connection on the 14th November (by which time our previous provider was due to disconnect the service). Vodafone then sent an email two days before to say they wouldn't be connecting until 5th Dec - three weeks later. We need to work from home and this situation has been a nightmare. When contacting, they blame Cityfibre. If this was an issue, why didn't they advise when signing up? I honestly wish I'd never changed provider.
Tried contacting via Chat... when you finally get past the Bot you receive templated platitudes, disingenuous apologies and the offer to send a sim. No really Vodafone...please don't go overboard...the effort to rectify this situation is really too much and we still have no broadband for another two weeks. No apologies for sarcasm.
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