Original review.
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In response to my scathing review hotel management responded with a lie in an effort to cover their obvious theft. The following is my itinerary from priceline. I paid for two rooms and checked into the hotel. The rooms were side by side, my shortfall was not getting a key to the second room and presuming an ounce of integrity with hotel management. The following is the hotels response and my itinerary is below.
"Management response from AUSAHHF, Director of Sales
(Management representative)
Jun 11, 2010
We appreciate your feedback in reference to your recent stay at the Hilton Austin Airport. We are aware of your situation and I apologize for any mis-understanding. The room that was reserved for a guest by priceline did not show up on the designated arrival date, therefore we sold the room the following night which is a standard practice for a "no show" room to be billed for the one night only instead of being billed for multiple nights."
Your Hotel Information
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Hilton Austin Airport
Austin South - Airport (AUS)
9515 Hotel Drive
Austin, Texas 78719
512-385-6767
See Hotel Website
View Map and Directions Check-In Date:
Sat, May 29, 2010 / After 03:00 PM
Check-Out Date:
Mon, May 31, 2010 / 12:00 PM
Amenities:
Reservation and Billing Information
Reservation Information
Room 1: *** ****** Confirmation Number: 3391290****
Room 2: *** ****** Confirmation Number: 3386588****
Hotel Request Number: ****-***-***-**
Payment Information
Billing Name:
Payment Method: Visa ending in *************
Your Offer Price Per Room, Per Night: $75.00
Subtotal: $300.00
Taxes & Fees: $56.44
Total Charges*: $356.44
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