Nice Spa, great massage and facility. My girlfriend whom is not too fond of Spas or massages was feeling some anxiety about the package we purchased and did not care for the steam room. We made a last minute change to the package we purchased which was accommodated for but I felt a little bit of an attitude to from the lady working the front desk which I could have done without. Ultimately it all worked out. Massage was great (Don't recall therapist's name). After massage was completed I enjoyed the steam room myself for a bit and when I left to go back to the room I still felt the attitude by front desk staff and was pretty much confirmed by the gratuity already being added to the tab. I had no problem with it as I was expecting to tip 20% but was not told in advance. Even aside from the tip, Cheer up lady. It's your job to be pleasant to guests just like every other hotel employee that works at the Platinum, ALL pleasant to deal with but you which left a bad taste in my mouth.
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