First flight from Innsbruck and we are already 70 minutes delayed. This is followed by another surprise seat change from Transavia despite paying the highest fare to secure flexibility and choice of seats. We checked in our luggage and were not informed of any seat change. However, when we were boarding the plane, we were notified that we had been shifted from Row 8 to Row 24. I told the air stewardess that we had paid for Row 8 but changed at the last minute without consent or prior notification, fortunately she took rectifying action. This is the 2nd incident in 2 years and if Transavia cannot deliver what clients paid for, there should be a way for customers to be compensated.
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