Absolutely terrible experience from the start. Mis-sold a SIM and Unbreakable broadband, despite saying I cant received EE where I live - sales person lied and said they have a booster which means I will get it! That is an absolute lie!
Received the SIM - no reception, called and told I couldnt cancel SIM until after everything was set up as it was part of an "open order", so delayed by a week. I went on to hear this excuse rew open order many many many times that day and the next.
Set up was for a new line as old line has faults on it which Talktalk failed to resolve - no new line, all attached to the faulty line. Spent 4 hours on the phone trying to get this resolved and an engineer booked in for the following day, only to be told "computer says no" as the order is still open. Out of sheer luck the engineer (a sub contractor, not BT Openreach) called me at about 5.50 and came to the house to check everything when I told him about the fault - he advised that he was contracted just to take over the old line, not install a new line - he was very helpful and got whatever the fault was resolved.
During the calls prior to the engineer visit I was told by a really helpful woman who was trying to help resolve my issues that I have 713 BT wifi hotspots where I live so signed up immediately - no hotspot in range. Another £39 taken under false circumstances.
Phoned the next day (Saturday) and was told to reduce the package to remove the halo stuff which I was mis-sold and cant use would cost £12 more than advertised, that the SIM would be cancelled and I would be transferred to another person to sort out the broadband cost. Transferred to another person only to be told that nothing can be done as there is an open order to cancel my SIM so I would have to call back on the next working day.
It was only when I absolutely lost my s**t at the poor guy I was speaking to that he spoke to his manager and agreed it would all get sorted on Monday without another phone call to them.
I cant believe how difficult and so utterly stressful this process has been. I can now understand why people get violent - I think I would have become uncontrollably violent if these people had been in front of me - and that is not my normal nature / presentation - I am usually calm, level headed and used to dealing with difficult situations / people. It was highly likely that I would lose my job if I didnt have a working broadband by the Monday which I explained over and over again but the only person who seemed to care about this was the helpful woman I spoke to who unfortunately wasnt able to resolve the issues for me. Thankfully the engineer sorted this for me.
The last guy I spoke to re reducing the package to one I can actually use helped me get things sorted once I completely lost my mind.
I wait to see that everything has been done.
Unfortunately I cannot recommend BT at all and if I wasnt at risk of losing my job on Monday if my broadband wasnt working I would have cancelled everything today!!!!!
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