I just read through the last few reviews, and I feel like I stayed at a different hotel. It is a clean, nice hotel to stay at if you need something near the airport. However, I think rooms at other Westin hotels are much nicer (no robe, older bathroom.) The lobby is beautiful and I'm guessing they are in the middle of major rehab so perhaps the rooms are up for renovation next. I did not meet Cliff wish I had as there did not appear to be a restaurant within walking distance except the Taco Bell across the street, so I just got room service (which was great.) That said, staff were helpful when I asked (my hotel key never worked for the gym and it was a hassle at 4:30am to have to go to the desk again - and it still didn't work) but they tried.
I would warn people about the free shuttle to the airport if they have an early a.m. flight - I went down to take it and made extra time because they staff told me it could take 20 minutes to get to the airport since it stops at other hotels. There were a lot of people waiting in the lobby with no shuttle in sight for ten minutes, so I grabbed a cab. There is also traffic at LAX and long lines and if I had waited for the shuttle (1.75 hrs. before my flight) I would have missed it. Definitely plan for at least 2.5 hours if you are on a busy travel day - no one on the staff told me that, which would have been very helpful.
I reiterate that the staff was helpful when solicited - MUCH more so than the Westin Bonaventure. And I would be remiss if I didn't mention the gym was top notch after I finally got in!
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