If you are attending an event at the Boston Convention and Expo Center and are looking for the convenience being able to walk to the Convention center without going outside--then this is the place to stay. But beyond that convenience, this hotel has really deteriorated since its opening just 5 short years ago. I have to attend a conference each year at the BCEC and enjoy the convenience of the Westin but this will most likely be the last year I stay here. The once stellar service has become lackluster and un-attentive (I had to break up a game of grab butt at the front desk when trying to check out and was treated like I was a major interruption), the quality of the food is horrible (how do you screw up fried eggs??) and the condition of the hotel is on par with a Red Roof Inn. Dirty walls in the dining room, torn and broken chairs in the Birch Bar and dented and scratched walls and furnishings abound.
I travel extensively for my business and usually stay at my 'favorite' spots year after year. I have to say that I have never seen a hotel deteriorate so fast and so dramatically as this Westin. I will not be back.
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