To be honest the best part of this hotel is the breakfast and the location. My husband and I stayed here for 4 nights at the end of July. \n\nWe were coming for a wedding from the states and were extremely tired when we arrived. It was earlier than normal check-in so we made sure we had talked to reception before our arrival to see if we could get in early. There wasn't going to be a problem. However, when we arrived we were told our room wasn't ready and we could check our bags with the concierge. We understood we were there early so no big deal. We checked our bags and decided to roam around the city. It was beautiful!!! But after about 2 hours of roaming we went back to the hotel. We waited in front of reception...EXHAUSTED! The two receptionists talked back and forth and spent lots of time on the phones, yet failed to straighten the awards and recognition plaques on the wall behind them. It was almost like a fun-house mirror. Finally, after sitting in the reception area for 30 minutes an older couple went up to the receptionist and checked in! My husband got up and then asked the same receptionist if our room was ready now....shocking, it was! They couldn't have told us that when were were basically falling asleep on the couches??!?! BTW this lobby seriously needs some updating. We then were approached by Gavin the concierge. He was very polite and welcoming. He greeted us and walked us to our room! It was nice to see someone who actually cared about customer service. The only thing was he said he was going to be available all weekend and I think we maybe saw him one other time in 5 days/4nights. \nWhen we got to our room it was the size of a shoe-box. The bed was very comfy. There were NO electrical outlets in the bathroom and No robes. We called reception about the robes and they said we didn't have a room that was suppose to have robes...huh, a four star hotel??? But they brought us robes anyways, so that is one star (I guess)...Another thing is the hair-dryer, ugh. Coming from the states I figured this again 4 start hotel would have appropriate hair dryers. There was one in the desk drawer, yet the cord was barely long enough to reach out of the drawer let alone to my head or the mirror! Super frustrating for us women. I had to go across the street to Toni and guy to get a hair blow-dry! \nTo the good....\nBreakfast!!!! We had breakfast in bed all four days of our stay and it was great! Very warm by the time it got to us and de-lish! My husband especially loved the black pudding. \nAlso, the spa was good. I would give the spa 4 out of 5 stars. I had an hour-long massage and it was almost perfect. The girl applied the amount of pressure I liked and I also liked that she let me pick the scent of the balm she used. Awesome! The only thing was the music. It wasn't exactly 100% relaxing. It was more trendy dinner music, kinda weird. \n\nOur stay was ok, but just ok... serious updating needed all around. Maybe I had a different image in my mind for this hotel considering my husband and I stayed at another Macdonald hotel in Windsor, UK in December of 2010 and it was stunning!!!
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