We will not be returning to the Westin. The hotel room was nice with a great view. However, there were so many little problems that added up to make the overall stay less than pleasant. We found the staff to be VERY unfriendly and unhelpful. Our TV and phone did not work properly. The bedlinens were soiled and after making a call to the front desk, we were put in another room. The concierge was never at the concierge desk. The Starwood Preferred Customer counter was not staffed. We were told that all the stores are open at 10:00am on Sunday. We discovered they don't open until 12:00pm. After walking to Madison Ave/5th St. in the cold and wind, we were weren't too happy to discover that all the stores were closed. We had a drink in Bar 10 and thought the prices were very high. The location is great if you will be going to see the Broadway shows (we saw Dirty Rotten Scoundrels and loved it!!). However, I would not recommend this hotel to anyone. If the staff was pleasant, the other issues could be overlooked. At close to $300.00/night for a standard room, I would expect much better service. What a let-down.
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