Very disappointed with costumer service at New Malden branch.
I ordered kettle and toaster set and payed at store.
I was given 4 different dates to collect them!! The 3rd attempt to collect i was given the kettle only
( which is the wrong colour) and got told to go in Friday for the toaster. On Sunday 29 Jan i attended to collect the toaster!!
I was told ther isn't a toaster and they can get one for me even though i paid for it on the 15th Jan.
They most continued to sale the stock with out reserving my purchase.
The manager i was unlucky to deal with was ZIA RAJPOOT.
I strongly recommend that this manager sits down and watch your TV advert. Because your stor costumer service is nowhere like that.
Recip 091717 dat 15/01/23
Operator 10 Bilal. Time 12:33
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