Awful awful awful.. everything from start to finish with the process of getting my phone repaired under warranty was unimaginably below expected standards of a company that deals with repairs on a daily basis. Why Carphone warehouse and knowhow conduct themselves in this way is beyond me.. it's almost as if they revelled in making my life as painful as possible during the time they had my phone. Firstly. I was told to drop my phone to Chiswick store as it was a repair centre and it could be fixed same day. It's not a repair centre. So I was told to hand it over and send it in. After explaining that my phone is dead just went black and non responsive after two months of getting it new, I was asked if I had backed everything up.. seriously.. common sense please. Was told it usually takes a week to repair and get back to store and I could track my repair "minute by minute" .. well the online repair tracker never worked once during the entire time.. after a week of waiting with no communication I called CW and they said my phone had not yet been received at the repair centre and they didn't know its whereabouts.. probably at the store they said.. unreal. Eventually received a text to say "repair completed" two weeks later.. however when I went into store, (and waited an extra half an hour outside of the store as the staff turned up late a said train delays"!!) I was offered a different colour phone. After calling CW the extremely rude staff sarcastically told me to stop being petty and accept the phone, and my other option was to call trading standards. In total disbelief I felt my only option was to accept the phone replacement that I wasn't happy with. I arrived at store the next day only to be stood outside again for another 30 mins until they turned up. Disgusting service from start to finish. I imagine no effort was made to repair my phone but simply a refurbished phone sent out by default with no option to have my phone back and to get it repairer via manufacturer. Now I am two months into my 2 year contract and I have a refurbed phone for the cost of a new phone in a completely different colour.. I will never ever trust CW again with my phone or with my business and I advise anyone else thinkng of taking out a contract with them not to. I even asked for a copy of my contract with them to which they apparently do not have a copy of!! Seriously. How this company is still in business with a customer service level like this is amazing. I regret leaving O2 direct to save a bit of money. I will be ending this contract as soon as I can and will never return. They honestly do not care about their customers.. just purely sales and targets. Revolting.
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