Stayed for the Columbus Day long weekend and was disappointed with the service. Mind you, it's still good compared to the other large chain hotels, but it's definitely not what I've come to expect of a typical Ritz Carlton.
To start, the valet on duty in the evening never once offered to get me a cab. He would help everyone else who had a few dollar bills in their hand; I tip if I receive good service, and don't believe that it should be something to expect. The valet was rude and never once greeted me.
Housekeeping was spotty as well - bottled water and Kleenex were not replenished until I left a note for them. Bathroom sink area was not cleaned daily as I could still see the water stains. Even turndown service was off each night as items were placed differently and music was played on some nights but not others.
The gym was in the basement. It's small and stuffy. Recommendation is for you to go running outside. The hill to come back to the hotel should provide enough cardio for the day.
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