I have been in this store many times over since it opened, after it was - Universe something or another, I don't remember. I will completely, totally and apologetically agree that the customer service here falls into a realm of categories: non-existent; pathetic; appalling; outrageous; lethargic; well I could go on but you get the picture.\n\nI was there, again, today. As with Walmart, a place I love to hate but still keep going, I won't completely ban the place. There are sometimes some deals there that I can't pass up or - since I live all of 2 miles away from it - it's just more convenient than going anywhere else.\n\nOkay. Today's event. I went in there the day after Black Friday of 2011 (not too terribly long ago) - well I was THERE on Black Friday, at midnight - OMG - another story entirely (guessing at least 2,000 people in line to get into that place) to get a Verizon mobile broadband device/service contract. I do not have a Verizon phone excepting my company paid-for phone. I had just bought a laptop on Black Friday - at Walmart - how can you be at 2 places at the same time, you ask? I sent my son to the Walmart midnight event and I waited at the Fry's midnight event is how, and we were communicating with each on the phone. Anyway, I scored a very nice HP laptop - through my son's presence. I am going to start going up north this coming summer on a property up there in a RV trailer I bought recently and yes, I want internet service up there - just can't live without the internet, I guess.\n\nAnyway, the device worked great for the first month or so. It then started pooping out on me and I called Verizon who said I needed a new simm card in the thing. Take it back to where you bought it or take it to any authorized Verizon dealer. Okay. Put it off for a while, but finally, after trying to get on the net today, I caved in. Went into the store and here is where it gets - pathetic. \n\nI walk up to the line of cell phones which is also where you will get a mobile broadband device and saw 3 floor sales associates standing there, yacking away, completely ignoring customers. Well, I didn't want to interrupt their party, so I just stood there and stared at them. They looked up at me with an uninterested look on their face, continuing on with their gossip or whatever they were yacking about. They must be paid by the hour only, because they certainly do not seem much interested in actually making a SALE, which is what I would presume that company is in business to do - make a profit. \n\nWell, I just continued to wait. Finally, a young man approached me and asked me what I wanted. Lol. It wasn't: \"How may I help you\", it was more in the realm of \"do you need something\" - the look on his face spoke volumes, I had obviously interrupted their talk session and he wasn't pleased with it. \n\nYes, I proceeded to tell him the story I got from Verizon. He replied that they cannot do that here - replace that simm card that is. Why not? I asked. Because we are not an authorized Verizon dealer. Ohhhhhhh? I replied. How can you sell Verizon phones and Verizon service contracts and not be an authorized dealer? I just didn't know, is the point, maybe they aren't and he could explain it to me. \"Because we AREN'T\", was his curt and short reply, attitude all over his face and the body gestures to back it up. \n\nWow, I thought, how does this guy work here? Oh, my mind answered me: its' FRY'S ELECTRONICS!! ROFL!!! I asked again, the same question. Another curt, short reply from him and obviously increasingly irritating him. It was a simple question and to me, quite valid, especially after Verizon told me that yes, they would be able to do that. No, we just can't do that here. His attitude continued to the point that I was offended. He stated that I had \"bared my teeth at him\" and that \"I am not a dog and do not like being treated that way\". Wowsa. Okay, dude, let's take this to the next level: I would like to speak to your manager. \n\nI turned toward the counter where they take you to sign up for service. No, he replies, management is over THERE - pointing towards the entrance where there are several kiosks set up for customer service, presumably people returning merchandise. No, I said, your management is over THERE. Well, he replies, I am taking you over there. I ask him again about the authorized versus non-authorized and he states that I asked for a manager and that he doesn't want to discuss with me anything further. Another WOW!! The way he said and the fact that he said anything like that at all!!\n\n...................run out of words for this, sorry for so long-winded, but some things need to be spelled out in full and I believe THIS is definitely one of them, will finish in an 'update'.
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