Arrived to find we'd been overbooked for the night - they gave us a cash refund plus a taxi to their other premises near Ground Zero. Came back to a really apologetic staff the next day who put us in a good room on the 6th floor.
Had wrong luggage delivered to our room as well - this was corrected quickly but it could have ended badly had we been dishonest!
I had no problems with noise and the room was well-sized to relax in - though unfortunately we were not in too often!
Great location too - mixed opinions on other rooms though so I strongly think it depends what room you get...
hotel reviews