After working on group reservations. for daughters Middle School Science Olympiad Team for 7 mos....the Group Booking PersonS at this hotel dropped our 10 confirmed & contracted rooms two weeks out of arrival date in a city that is bursting at the seams w/competitions & tournaments.
I had a bad feeling during this whole process due to the lack of organization of my information that had to be repeated every time I called. I had a contract, confirmation #'s and had given my credit card # three different times. After our team had qualified for this state competition at OSU campus (6 wks.prior to res. date) I call hotel again to confirm our teams 10 rooms. Again asked for cr. cd # given another confirmation # and an OK from one of the group res. to get our room name list in by 2 wks. prior to arrival.
So, guess where this is going?
When I call to add an 11th room before sending guest name list in on time...2.25 wks out of arrival....YES...NO Rooms...they had been let go & hotel was now full!!!
I was told that I did not speak to the right person and so they did not have the confirmation or know I was sending a guest name list in for our 10 Reserved Rooms.
What? Holiday Inn does not have a computer or do they not have anyone that uses them to make reservations & record confirmation #'s or contracts? How has this hotel survived without the understanding of the difference between "reserving" a large # of rooms for a team & "holding" a block of rooms for possible guest to call & reserve individually?
After all this, I ask for an upper level Holiday Inn management phone #. I call and they tell me that their computers are down & I would have to take up my problem with the hotel I had a problem with......AHHHH!
Will not ever give my personal or team business to Holiday Inn in the future....especially not Holiday Inn Express OSU!
hotel reviews