Sent my mobile phone in to trade it in on 25th September. Received an email on 1st October saying it partially cracked on the back and so didn’t meet their criteria of working. They said I had a week to reply and if they didn’t hear from me they would pay me the lower price automatically. They then bully we pointed what constitutes a working device, all of which my phone met every single point. Anyway I wasn’t going to argue over £15 so replied saying I was happy with this.
It’s now over 2 weeks later…and over 3 weeks from when I posted it. Not heard a peep. Emailed them and no reply. Used the online contact form, no reply.
If I don’t hear back soon I’ll be forced to go through small claims as they’ve confirmed they have my phone weeks ago but have just not paid me anything for it!!
Red: 431814005
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