I booked and purchased tickets for an Aer Lingus trip in October 2021. BOS-SNN-LHR June 15 22 Returning from Paris CDG-DUB-BOS on June 28 22. The outward flights were uneventful. usual 30min delay in Boston, poor quality food in coach. I liked the new A321NEO to Shannon much more comfortable than the old 757. However the return was hell. We arrived at the counter at CDG to total chaos after waiting in line for an hour we got to to an agent a contractor (Swissport?) she told us we didn't have a reservation so I gave her our number she then said the BOS flight is cancelled. But I pointed out that the previous customer is on the same flight and they got passes for both flights. She then said our reservations were cancelled by Aer Lingus and we would have to make our own arrangements to get home. I asked for the duty Manager who told me the same thing and suggested I call customer service. I made her call customer service and she got us on a BA to LHR and AA to BOS the next day. But No hotel or meals. I had to find a hotel on my own using a tablet on airport wifi. When we got back I submitted a claim for EU261 Compensation with Aer Lingus on July 1 Ref #8333779. I got an Ack for this the next day and have heard nothing since although I have inquired of status several times by Email. eventually I got thru to someone who said they are still working on the issue and to expect to hear soon - this was on Sept 30-still waiting. I have a Vacation home in Kirush Clare Ireland So i guess I will be using Delta or Icelandair in future. In conclusion you have to be crazy to fly this airline. They are definitely nothing like the old Aer Lingus I loved flying.
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