We just had the worst experience with Akasa airlines. We had booked a flight from Mumbai to Kochi with 5 hours layover in Bangalore. To start with the flight was late to start from Mumbai and thus arrived late in Bangalore. We had 5 hours transit time in Bangalore , so we were hanging out in the airport lounge. But they preponed the flight from Bangalore without any prior information. Obviously we didn't knew about this and missed the flight. Later when we spoke with manager and other staffs of the airlines, they handled the situation quite unprofessionaly and Irresponsibly. As we were transit passengers no airlines can take of the flight without transit passengers. They didn't make any effort at all to get in touch with us initially to inform about the change in the timing and later for boarding the flight. Anyways even after talking with then for a total of two hours they didn't provide us with any suitable alternative options. We had to book hotel and take a later flight on the same day after 12 hours. The money for hotels, transport and food was just a waste from our side to clearly a mistake from their side. I am writing this review sitting in the above said Bangalore to kochi flight and it's delayed.
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