The front desk and management staff were amazingly helpful. Almost desperate to please. The location is great. The elevators are fast. The roof top bar has a stunning view.
BUT- they call this a Doubletree, but it is not an all suites hotel. In fact, the rooms are only the size of a king size bed and desk. My first room was so cramped my desk chair kept banging up against the bed. Strangely, the bathroom was enormous! Even though it did not have any shelf or counter space for my toiletries.
I got moved to another room. A corner room. It had a couch which made the room feel a little bigger. But the storage options were actually less than the smaller room. And worse IT IS NEXT TO THE ELEVATED TRAIN! Beware! You will need ear plugs for this hotel since they built it right next to the train and didn't sound proof!! After I was kept awake almost all night and awoken very early in the morning by the train I had them move me again. Travelocity offered to move me to a different hotel. One of the managers offered me a suite. I was supposed to be impressed. It, too, was near the train, though it was much higher up. I gave it a shot.
The suite was useless. A microwave and small fridge. It wasn't that much larger than my corner room except for the dividing wall with a living room and flat screen. That bathroom was awful. It looked like a cheap cruise ship with this enormous corner bathtub perfect for Niagara Falls Honeymoons complete with peeling plastic cover. Across was a stand up, glassed enclosed shower that was built in such a way that as you showered all the water sprayed out of the door and flooded the bathroom. And don't make the mistake I made and leave the shower door open to dry out. When you wake up in the middle of the night to use the toilet you walk right into the shower door!
The Wit is ugly to look at inside with a mixture of burgundy, teal, and brown as their supposed cool color scheme. It's awful.
Look, I stay in Chicago all the time. I highly recommend the Affinia hotel on the opposite end of Michigan Ave. They always have great deals and the hotel is flawless. Even the Marriott suites is a better solution for cost and convenience.
Lastly, every night around 11pm the internet stopped working well. It was like being on a 56K modem again and the hotel had no solution. So much for getting my work done.
Don't fall for style over substance. The exemplary staff really have nothing to work with. The Wit is a waste.
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