Did book a promotion ticket from Udon Thani to Bangkok and at arrival suddenly they asked to pay 4 times the original ticket price for 14 kilo of luggage! All promotions (see picture today taken at the airport) say 15 kilo is included. Answer is that they recently did change the policy without clear warning on the website. First time after flying many times with them. In the end did rebook quickly to Thai Smile which was cheaper than the baggage extra cost at Nok. False advertising and poor apologies at the counter, but many were forced to pay extra money. Shame on you when the advertising states "We Fly Smiles". Be very careful with this airline.
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