Service was pretty good and everyone was friendly, but that's about the only really good thing I can say about this one.
I stayed on fourtieth floor. Very windy up that high, but you'd think they would have taken that into account when building out the rooms, you know, with it being The Windy City and all, but no. As the wind blew, and the building flexed, the room creaked continuously all night, and through my entire stay ... I counted, average of about 4 creaks a minute, loud enough to be very noticeable.
Add to that the shower/bath is poorly designed, and water literally floods onto the floor no matter how tightly you close the shower doors. The complimentary WiFi was way too slow, to the point that web pages that normally take a few seconds to load, took minutes. Had breakfast in the hotel restaurant, Belgian Waffle, and it was dry and oversalted (or something -- it just didn't taste very good).
So, all-in-all, a pretty big dissapointment and certainly tarnishes the brand in my mind. My room was 560 dollars a night, and I've had better experiences at hotels at half the price.
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