Customer service is an absolute joke. Everyone I spoke to had a different version/interpretation of the returns procedure for a faulty laptop. This ended up with me being without my laptop for over 3 weeks, 5 weeks in total as it took almost two weeks to get anyone to send a returns label despite telling me they would sent it numerous times.
I did eventually get someone who took ownership, dealt with it and called me every couple of days to let me know what was going on. I had to buy the replacement laptop through Very as it was the quickest way to get back up and running for work but I will NEVER but from them again!
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