I arrived here with my girlfriend on Saturday, September 15th for a 1 night stay to do some sightseeing and we booked the hotel based on the recommendation of hotels.com.
I have attempted to discuss this matter with the hotels manager during our stay. On each occasion, I was informed that the manager is not available and that the manager can be contacted by e-mail.
Listed below are the issues:
(i) There was a leak from several locations on the bathroom ceiling. I have contacted the front desk and was informed that the leak would be resolved. The leakage was never resolved and we were unable to use the bathroom due to the leaking water. We were forced to use the bathroom in the hotel lobby.
(ii) There was a leak in the ceiling located near the entrance door of the room. This was discovered at the time of checkout because the luggage and shoes that we placed there overnight were completely wet when we were checking out.
(iii) The electric outlet next to the air conditioner which powers the standing lamp is not properly functioning and is a severe fire hazard. I attempted to plug in a telephone charger and sparks starting flying around, smoke came out, and the room began to smell. We mentioned this to the front desk, however, nothing was done to resolve the issue. We were unable to charge our telephones because we were scared to use the other outlets.
(iv) At 3:00 a.m., completely disrupting our sleep, the fire alarm rang and we ran down to the hotel lobby. While downstairs with other hotel guests, we asked the front desk whether there was infact a fire. We were told to ignore the fire alarm and to go back to the room. The men at the front desk all had a look on their face as if this happens often.
(v) Just when we thought that we would return to bed at 3:00 a.m. to at least get a few hours of sleep, we get woken up a second time at 5:00 a.m. by a loud knock on the door by a maintenance worker who tells us that he needs to inspect our room because the hotel guests downstairs are getting flooded. The maintenance worker came inside and I showed the maintenance worker that there was absolutely no water on our floor which would flood a room downstairs but that there is water flooding our bathroom from the room above us. The maintenance worker said that he would resolve this, however, just as the front desk lady promised us as well, absolutely nothing was done.
(vi) As a hotel labeled with a 3 star rating, the disgusting patch of wallpaper amateurly pasted on the wall near the bed and the disgusting patches and silver calking in the elevator are simply inexcusable.
We came to the hotel to get a good nights sleep. We were woken up for absolutely no valid reason whatsoever at 3:00 a.m. and 5:00 a.m. which completely disrupted our sleep, we were unable to use the bathroom due to the leaking water, our luggage and shoes became wet, and we were unable to use the electrical outlets.
The Skyview Plaza Hotel & Suites is not a 1 star hotel with a $50.00 nightly rate as the hotels located in the Philadelphia Airport area. The Skyview Plaza Hotel & Suites prides itself as being a 3 star hotel and we paid $130.00 for a one (1) night stay.
DO NOT STAY AT THIS PROPERTY!
hotel reviews