We got stranded at Chicago O'Hare due to a missed connecting flight because the incoming flight was 2.5 hours late. We were very tired after a full day of travel and met with stony faced unsympathetic staff at American Eagle Counter at Gate G7. After telling us we would have to spend the night waiting for the next morning flight we were given the bogus reason of weather delay and sent to AA Counter since we were told it was up to AA to handle our case. There were 2 staff personnel dealing with 2 customers and none would agree to accompany us to the AA Counter. It all ended badly with arguments the weather was nice departing in West Palm Beach FL and it was cloudy upon arrival in Chicago - nonetheless our flight came in 2 hours late. We started our day at 9pm in LAX and ended up at that time at 10pm at American Eagle Counter at ORD.
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