This is my second time staying at a Hyatt Place and I was pleased that I chose it again. The hotel is very close to the airport and I did get the chance to utilize their airport shuttle, which takes no time at all. The women at the front desk were friendly, as were all housekeeping staff that we saw. We enjoyed the fact that it seemed everyone took the time to say hello. Hyatt Place definitely thrives on great customer service!  
As for the room itself, we thought it was just ok. The size is a bit smaller than the one I had stayed in before, but that wasn't a biggie. There was still enough room for a couch, desk, and bed. The bathroom itself is very small since the sink is outside of the area that houses the shower and toilet. I did not like the placement of the TV, though I expected it since I'd already stayed at a Hyatt Place before. I found the fact that the mirror was immediately beside it to be distracting when I watched TV, but we didn't spend a whole lot of time in the room so it wasn't a major concern. We did notice stains on bedding and also on the couch. Don't get me wrong, everything was clean, but the bedding definitely had some stains. I didn't find the bed to be very comfortable at all. There is a small fridge in the room for beverages. There is also a small coffee/tea maker. I tried to make a cup of tea and both mugs were dirty and the tea was ancient! I'm sure that they don't check it as often as they should since they offer breakfast but it did disappoint me to find dirty dishes in my room.
Speaking of breakfast, the free breakfast is a great deal. They have a little bit of everything and again, it's free. Everything was fresh (including the tea), and the area was kept very clean, with plenty of seating for everyone. If you can't find something you like, there's a Dunkin' Donuts right down the street too! 
There are plenty of shopping areas around the hotel and the shuttle will take you up to three miles out of the area. There are lots of chain restaurants within that distance. You can also order a made-to-order meal from the cafe at the hotel, you just have to pick it up downstairs. The shuttle will not get you as far as the beaches or downtown Jacksonville, so plan for a rental car if that's your destination, but the trip is only about 20-25 minutes at the most. I think it's the most convenient location if you want to be close to the airport.  
The rooms are pretty quiet. Our neighbors slammed the door quite a bit and we could hear that but nothing else. Other than that, we weren't disturbed at all.   
The pool, as has previously been noted, is quite small. I wouldn't stay here to enjoy the pool, I would stay to enjoy places in the surrounding area instead. It's more of a place to rest your head than a place to spend your whole day. 
One last thing to note, the computers were filled with kids playing games the entire time we were there. We finally had to ask them to let us use it and the kids were very rude about it and stood over our shoulder as we printed plane tickets. I don't necessarily blame the hotel for this, but it did make it a hassle to go up and down from our room to the lobby multiple times, checking for the kids to be done. Perhaps the front desk could monitor the usage a little bit more closely. Just a suggestion.   
I know it sounds like I have a lot of gripes, but we really didn't mind our stay. We feel the price was fair ($80 a night, $90 with tax) for the experience we received. We didn't go into it thinking it would be a 5-star experience, and we got great customer service throughout our 4 days there. For that reason, we would definitely return, knowing we can depend on courtesy and cleanliness at the Hyatt Place.
hotel reviews