Spoke to customer service advisor Asja M about an unusually high electricity bill this month. Asja was thorough and patient in explaining the situation to me (an underestimation of usage over the last 12 months), reassured me that this had all been billed at the correct unit price for the time that it had been used and helped me to find a solution that had the least financial impact on our monthly outgoings. Thank you again.
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