Third time I have stayed here and it’s been pretty good each time. I have NEVER asked to change room and I did twice here. The first time I was in a room that had adjoining rooms on each side, the guy on one side decided to get on a conference call at midnight and I could hear every word for the next 30 minutes. I asked the front desk if he was staying again that night and he was so they offered to move me and handled it really well.
As soon as I got to the next room I heard a scrapping sound from the lift (I guess it was from there). Every few minutes you could hear metal on metal. Once again I was down to the front desk, they seemed perplexed with what the noise could be and moved me again. I was a bit annoyed when I found out from someone I was travelling with the next morning that she also had to move rooms after a night because of the same metal noise, she happened to be staying on the floor above directly above me. They handled it very well hence the high rating though.
Hopefully they have sorted out what the noise was and have it all fixed. All in all it’s a nice place and the staff are excellent.
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