We just returned from a 3 night stay at La Cantera, and although this was a wonderful resort, it wasn't all it was cracked up to be. We stayed in a private casita (a small bungalow located a short way from the main property) and enjoyed it, but there were lots of small problems that interfered with our enjoyment. One day housekeeping just didn't even show up. Our air conditioning was not working well and after two days, maintenance needed to add freon to get it working (wasn't this something they regularly checked?). The pools and hot tubs were filthy with leaves and natural debris and weren't skimmed regularly. The business center doesn't let you print out your boarding passes. The lobby doesn't have any power cords for laptop use. Lots of little things like that, none of which ruined or even sullied our trip, but when you add them all up, it made for something well short of a five-star experience. The grounds are lovely and many of the staff were friendly and accommodating, but this place needs to examine its overall experience if it wants to continue to be a high-end resort.
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