At first drive-up, the hotel looks amazing, the lobby amazing until you get to the front desk staff. Granted I had a late-arrival at 10 pm it took up until 10:45 to "walk -me" into my room after making the hotel reservation over the phone by the front desk staff at hand. The two ladies looked to be flustered and in need of an iron and new orange sweaters, One of the ladies was totally wrinkled and the other looked in charge, but with with a hole in her sweater.
Thoroughly enjoyed the spacious rooms and the layout. It's just sad that first impressions have a way of swaying what you tend to expect for what your paying for.
Front Desk agents need to be retrained in "HOSPITALITY" no matter what the timeof day is.
Ann in Mansfield
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