Located just a couple of blocks from Grand Central Station, the Kitano is well situated. However, the price is too high to make up for the mediocre service and petty gouging. For half a grand per night, you'd think Internet access and in-room coffee would be included. Not so. Both are available, but for an additional cost.
I ordered room service from the limited menu that was available -- about four selctions to choose from. The meal was overpriced, the portions were less than ideal, and delivery to the room took twice as long as in most hotels where I've stayed.
On the positive side, the room was clean, and spacious and the bed was comfortable.
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