We absolutely love the Physicians and Nursing staff at SCG. We see Dr. Gonzales and he is a lovely, empathetic Dr. with a great sense of humor and is a natural with the kids. His nurse has the fastest draw on giving shots that I've ever seen - she is like a super ninja with the needle and the kids never see her coming. I also love that they have separate entrances for sick vs. well kiddos. All up, fantastic!\n\nThe achilles heel of SCG is a common flaw with Pediatric groups in the Phoenix area - their billing team and administrative staff fall well short of expectations. We have found it very frustrating to give them our kids' pediatric records over and over again, through fax, email and in person, only to have them tell us the next visit that they don't have them in their system. This causes all kinds of run-around and mucking about before shots can be given, etc. and generally causes me to get pretty riled up :)\n\nRecently, they billed our old insurance, causing the claim to be rejected. A common enough mistake but it means I have to take 20 minutes out of my day to call the insurance company and figure out what's going on. \n\nThey are basically incompetent and really drag down what is otherwise an awesome practice. I'm reserving a 5-star review for if/when the administrative side of the business gets it's act together, as it's annoying and time consuming to have to deal with their shortcomings. \n\nIn the meantime, go see Dr. Gonzales and enjoy his professional and lovely ministrations, but remember to double-check the administrative staff!
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