This being our first time to NYC, my boyfriend and I really wanted to stay at a nice place. We were there from July 5th to July 10th. This hotel being in an "ideal" location and looked very nice, we were sold. Upon arriving we were pretty impressed. Our room looked nice, the service was great, I even boasted to my boyfriend how great of taste I had. Unfortunately later on he would have the uper hand. The first night we found out how noisy it was. You heard perfectly the people showering above us. We can't really complain about the noise outside as it IS NYC, but I do not recommend staying on the Lexington St. side. Going through our room and walking down the hall, we were really let down. The wall paper in the halls were peeling, and the siding was falling off of the wall. Our room had water damage and beside the sink vanity looked like it was never cleaned. *we got that taken care of after 3 calls*. Our large lamp also did not work, and even after the housekeeping lady tried it infront of us, it was never fixed. Also, the ice machine and "vending machines" which was a single pop machine was the scariest site we both saw. Located in a dark, dirty room by the service elevators and janitors closet, there was garbage, old mops and broken equiptment everywhere. I definately did not go back and made my poor boyfriend make that "lovely" trip. Our "anti-slip" tub was anything but after my boyfriend took a nasty spill and still has the lump to prove it. Please get the bathmat offered if you call. Though the room service was friendly, the food was HORRIBLE. We had breakfast one morning, and then went to the restaurant the next, and both were very bad experiences.
We left our room on the 3rd day by 11am and when we returned at 6pm that evening, our room was not cleaned. If we didn't have a broadway to go to that night, we would have to wait outside the room while it was cleaned or wait until the next day. Our "stocked" mini bar was never stocked even when we called 3 times.
Unfortunately the only real "plus" we could think of for this hotel was the cookies. They are delicious! haha but other than that, we left unsatisfied.
The hotel looks wonderful and the rooms amazing, until you really look at what you're paying for. Perhaps if we coughed up the money to stay in a guest suite or one of the larger rooms *we had a queen, non-smoking*, but I wouldn't risk the money.
I only wish I took photos to back up my experience. The photos already taken though give a good impression on what it is like. The rooms are nice looking, but falling apart.
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