Bad parts...unfortunately, my stay here included:
1) a chipped bathtub with a drain that makes drumming sounds and wakes me up when others in the hotel take a shower at 5am,
2) a toilet that doesn't stop running,
3) a phone where people can't hear me,
4) a single cookie that is a brick when cooled,
5) undercooked scallops and warm rolls with dinner that are dried out,
6) no hotel info or breakfast order menu in the room, and
7) a keycard that 'demagnetized when it was near my cell phone or other credit cards' requiring a trip to the lobby to reactivate.
8) It took 1/2 hour and 2 phone calls to get an ironing board and iron
9) After trying to order breakfast for the next day on a phone that I had to yell on to be heard, I was told I needed to use the hanging breakfast menu, so, I ordered one to be put on my door (there wasn't one in the room), filled it out and rehung it, when breakfast didn't arrive the next morning, I saw that they hadn't picked up he menu even though it was out there since 8pm the night before
10) At 9am on Saturday, even though I hung a DO NOT DISTURB sign on the door, I awoke to someone knocking on my door insistently. I answered the door to find the maid ready to clean the room and saying "You're checking out today, yes?" "Yes" I replied, "Checkout time is at noon." Why did they have to disturb my sleep?
11) My mother came by to visit and she scraped the side of her new car on the extremely narrow very steep ramp while exiting the garage. Worst parking situation I've seen.
Any good parts? Yes....two
1) Location....You can walk to Little Italy. But, be careful walking around the general area at night. because it isn't safe. There is a park nearby for the kids.
2) Pool Cabanas...The pool cabanas were nice. Though leaving a swimsuit coverup on the table while going to the bathroom ended up with a staff member thowing it in the garbage can and no offer to fish it out when I returned.
hotel reviews