We flew with Phuket Air in January but have only just found this site. We must agree with all comments made about this airline. Our outward flight scheduled for 2.00 pm on 18 January was delayed until 7.00 am on 19 January. The aircraft was very cold for the whole journey lots of people sitting with blankets around them. The cabin crew were trying to keep the toilets clean but were not very effective. The in flight service was not of a good standard and we were left for many hours with no food at all. On asking about this we were given a tuna roll. Our return journey which should have left of 29 January at 11.50 pm was delayed until 12.45 pm on the following day. Before we left Sharjah after refuelling the engines on the right hand side of the aircraft were under observation on take off and periodically throughout the rest of the journey. We found this rather worrying more so now after the events of the last few weeks. Our travel insurance company rejected our claim for the return delay because the wording of the airline's letter stated the reason for the delay was 'aircraft rotation' and this is not covered under our policy. We arrived back at Gatwick at 8.30 pm on Sunday and were unable to use our return rail ticket and our son had to make a 400 mile round trip to collect us. We were left considerably out of pocket. We feel that the comments in the press from the airline representative over the fuel spillage incident last week patronising and indifferent to the very real fears of the passengers concerned. Phuket Air pulling out of Great Britain is the best news for travellers to Thailand. The flight problems left us with bad memories of an otherwise very enjoyable holiday.
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