Great lovation but an average hotel behind fancy decoration We got two rooms just above air conditioner condensers which kept going like aircraft engines which kept breaking my sleep as I am very sensitive to noise. I tried to talk to reception about it but they were busy and the person who asked to help me told me rudly "I am a concierge. Is there anything about concierge" and walked off, instead of saying "I am sorry this is not my area but my colleagues wil take care of you". I come from the U. K. We are used to kind talking but in the USA customers are not treated with kindness I found.
Also among about 100 hotels I stayed through out my life I have never came across rooms over air condition condensers or they were not this noisy. In America they do not seem to be caring about double glazing too. If this hotel was in Europe they would not be given licence because of the noise. This seems to be an issue with American hotels as we keep getting rooms above these extractors for the third time.
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