Reg: Online Order\nI have always had wonderful help at Dress Barn. I came across a leather jacket online and decided for the first time to order online. I was so excited and the price wasn't bad. I was given a tracking number so I could keep track of my package. I had them do in store delivery 1 because shipping was cheaper and to if it didn't fit it would be easier to ship back. Well, it arrived in Vegas, but never went to the store. The next thing I new Fed Ex was shipping it back to OH. I called the number online to see what I could do. I was told that there was nothing they could do once the order came back to the warehouse I would receive a refund, but I could re-order except the Jacket was out of stock. I said no it isn't its in the box with my name on it. I tried seeing if I could get it somehow through Fed Ex since they still had it. Come to find out when you select the stores location for shipment there is no Suite number, so it never got delivered cause they didn't know where it was to go. It's been a month and half and I am still waiting for my refund. I just want people to know before they make an online purchase. You don't want it going to the store or you will never see it. They weren't that helpful either.
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