Lobby and public areas are lovely, upscale, charming and beautiful! This is the best part of the hotel. We also enjoyed the location and price paid through Priceline. Would give it about 3 1/2 stars but 4 is too much. Arriving at the hotel was a 15 minute wait in the valet line. All questions asked at the front desk were either I don't know, no, or go ask someone else.
Our room was clean and spacious which was a plus with 2 teenagers. But the A/C came on and off in 1 minute intervals and was loud. Blowing right on our heads all night long. Also if you like your room really cool, this is not the place for you. Temperature was fine for us. Bathroom decor looked better in the pictures and it wasn't sparkling clean but adequate.
Upon our return at 4:30 pm our room still had not been cleaned. Seems like a common complaint after reading the other reviews. Had to call 3 times. No apologies and finally cleaned after 6pm some time, not sure since we left again for dinner. Never had 4 towels so had to call each day and when we had our daughter call, they never delivered them. Couldn't use the mini bar refrig and you have to call for ice which they brought in a tacky plastic container,not the nice ice buckets displayed in the pictures. Good for a short stay but too many inconveniences for a longer stay. We prefer Hyatt or Embassy.
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