Excellent location only a minute or two from Times Square. Had little contact with staff but found them to be courteous. The room was compact! for 4 people and had a massive TV attached to the wall. The TV was far too big for the room and we all have bruises after bumping into it. The room was bright and the air-con worked fine. Cleanliness was OK. The hotel website mentions that the hotel had been refurbished however they must have forgot to do the bathroom, it was smelly, looked like it hadn't been refurbed since 1970's. Sanitary ware was stained and cracked however the water was always hot. The corridors smelt of food! I found like other reviewers that the housekeeping carts and wastebins were always in the corridor close to the lift and fire exit (I saw this on at least 4 floors) - could this be a hazard if an emergency evacuation were required?
Unlike other hotels there did not appear to be any literature in the room explaining about the hotel or it's services. Other than location I would not recommend this hotel.
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