No refund policy and call center 1€/minute even if line busy. My flight was canceled in March due to Covid-19 and they offer me a ticket valid one year that I cannot use because Morocco has been closed for the last 6 months and no sign of near reopening. I explained that I cannot use their ticket because we can't fly to Morocco and they keep sending the same email with the voucher valid one year (now 6 months) and if you call them you never get to speak to someone but I received a 30€ phone bill for the call.
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