I am so not happy with this hotel. The first time I stayed there it was perfect! The second it was awful! I stayed here for a wedding for two nights and might I mention I was the make-up artist for this wedding as well as the bride's brothers girlfriend. Everything was beyond screwd up. They put us all in the different towers and when I checked in I had them fix that and put us all in the same room. It also took 40 min to check in. And then they stuck me in a room with no A/C. Might I mention I live in San Diego and i was only staying here for the ease of getting the bridal party ready. So I was stuck sleeping in 80 degree heat! When I called they said in the morning they would fix the room since they were booked and could not switch me rooms. In the morning they came in and decided to start fixing it at 9am and when I told them at 10am I would have the bridal party coming in and needed the A/C fixed. They told me it would take longer and we would be without A/C. So finally they switched me rooms. And Frita the person in charge didn't even want to comp the night stay let alone give me a discount on the room. So finally they changed me rooms. I had to go down for the keys and I had to move my own luggage since the bell hop never made it up with my keys or to move my stuff. I will not recommend this hotel to anyone!!! Please dont stay here let alone block rooms for an event.
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