We were really looking forward to our stay in Seattle. The hotel shuttle dropped us off our first night at their favorite restaurant (Anthony's), even made a reservation for us. When we got to Anthony's the restaurant had no heat. The outside temp was 30. We stayed anyway and the food was ok.
We called an hour later to have the shuttle pick us up and were told that since it was now snowing they would not pick us up and to find a cab. There were no cabs around and the Hyatt just said sorry. We started walking back when they called my cell phone and said they would meet us half way if we could get to a particular intersection, about a mile walk. We got there and made it back. The manager ran upstairs to stay in a guest room for the night and left the front desk clerk to speak to us. She said the manager had authorized 1500 points for our trouble (it takes 8000 for 1 night.) Never an apology from management, he just ran and hid. Plenty of better places to stay in downtown Seattle, where management care just a little.
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