The front desk staff is very unfriendly and unhelpful and it makes you feel like you are staying there for free by the way they act. That was not just my impression but also my friends that were with me shared the same opinion. We had an incident on the second night of our stay. We had a mouse in a junior suite. They transfered us to a bigger and better suite but when we called front desk they reacted to this as if it was something they hear every day.All in all the location is great and perfect but for the same money i would go to a different hotel near Times Square. The staff is miserable maybe they are underpaid but that's not the customers concern. Their bad mood will affect your trip, no mater how short.
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