My family and I checked in for 4 nights Aug. 6th - Aug. 10th. Upon arrival we had a issue with the upgrade charge being too much compared to what the website said. The front desk employee basically said he could not do anything. We called Hyatt corporate and they called the manager for us. The manager comped the upgrade charge for the entire stay. We also had some Amex gift certificates that we used. We lost them in transit, but were able to get the info from Amex who verified it with Hyatt. This type of service continued throughout our stay. Anything we had a problem with or anything we needed was handed very professionally. The staff throughout the hotel was always there with a smile and ready to help. We used the concierge to book a nice dinner at Azul in La Jolla. We had a table overlooking the ocean and the food was great. We also had a discount off our bill by going through the Hyatt. We had a 14th floor ocean view overlooking the pool. Each night the sunset was incredible. We had smores by pool with our kids that the hotel did nightly. Fireworks could be seen nightly from Seaworld as well. I rented a paddle board and took it around the bay, it was a blast and I was 10 ft from a group of seals. The gym overlooks the marina which was a great view in the morning. The restaurants on site are nice as well. The pool restaurant is casual and the red marlin more upscale. I was going to eat at the red marlin and they were about to close within 5 minutes and the manager had no problem seating us. I declined as I wanted something a bit more casual with my kids. We ended up at the pool restaurant and the food was great. Mission Bch and Pacific Bch are both located with 5 - 10 minutes by car and have a ton of other food options as well. We went to the fish shop in pacific bch. A must if you get a chance. The lobster taco is awesome. My family had a great vacation and can't wait to visit again!
hotel reviews