The self-parking is a little out of the way but we didn't have a hard time with the help of the valet staff--they were very nice to help us even though we didn't use their services. The front desk employee checking us in was very knowledgeable, friendly and fast! The room was beautiful with the exception that it wasn't exactly clean...
There was some trash debris on the bed (that I didn't mind), a used diaper in the trash can (not that big of a deal) and some hair in the sink (which I can tolerate). I called down to make sure they gave us the right room because I didn't want some other person walking in on us because there was some mistake and we were double-booked (which I know rarely ever happens). They assured me that no one else was supposed to be there and that the guest who was there earlier probably just went in after the housekeeper had cleaned it for a little bit before leaving. She offered to send someone up to take care of it but I didn't think it was that crucial at the time so I declined (wish I didn't!). We come back later from our night out and I decided to take a hot bath... Only... The bottom of the tub was scattered with dirt which is just about where I cross the line when it comes to cleanliness. Of course, I realize it's late and I really didn't want to have to pack back up to move so I ran the shower for awhile before stepping in. There was very little water pressure which was the least of my issues as when I was going to brush my teeth, I turned on the sink to find that it wasn't just hair in it... The moment the water hit the sink's surface, it changed from clear to a really gross coppery color! I really thought it was the water but once that ran clear, I'm thinking it was something that was in the sink itself! From that moment on, everytime I went into the bathroom, I felt even dirtier coming out than I did coming in! The rest of the stay would have been good enough to make up for this issue except I really didn't feel like they were concerned enough about it. I certainly wasn't looking for free things but the fact that they kind of brushed it off like it wasn't a big deal just annoyed me. Sure, a lot of it wasn't a serious issue to ME and I'm VERY glad that I was the first to check things out before my travel companion found those things but... Cleanliness would have been a major problem for pretty much every other hotel guest that I have EVER met. The two staff I talked to about this should have stepped up their game a bit. Yes, I realize that last guest shouldn't have come back into a room they already checked out of. However, that shouldn't matter. Those two needed to apologize and accept responsibility (I realize they themselves didn't soil our bathroom) for this issue to recover from such a fluke in customer service. Instead they just made excuses and made me sound like I was blowing things out of proportion (which I did not do because if I had really been upset, they would have had to call security on me) for a little trash that was left behind. Their reaction made me think that maybe they didn't believe my complaints and I felt like they were treating me as if I was looking for handouts. That's a terrible way to treat a guest and I would really think twice about staying there. (I really wish I had thought to take pictures of it.)
Honorable mentions: 1) I got up early and had the pool and hot tub all to myself! 2) The bell man suggested this GREAT breakfast place (Oliver's Fine Foods) that was phenomenal!! 3) The location was awesome.
hotel reviews