This is a great hotel. Great service, great amenities, great stay. Somebody is really paying attention to the details. It's architecture may be a little dated, but the recent renovations are well-done and it is beautifully decorated, which makes it feel more retro (?) than outdated I think. The pictures on their website do not do it justice--I hope they update them soon.
The lobby is in a 5-story atrium. The hotel is obviously business-oriented with lots of informal gathering/sitting places in the lobby for all sizes of groups in addition to many conference and theater-type rooms. There were a few computers in the lobby and a business center as well. We were there Jan. 1 and 2 so there were no business people there, just a few families. We were able to get a great price via Priceline and I assume it was because it was a slow time for them.
Our rooms were very nicely decorated, beds were great with lots of pillows and new, crisp white sheets and bedding. Everything was spotless. Nice, thick bath towels. Bathroom is a little small--hard to fit two adults in front of the mirror. We had to wait a long time for the hot water to kick in in our room, but in our sons' room it came on right away. Great shower head with an adjuster for spray and massage--good water pressure. Nice size flat screen t.v. and port for laptop in room at the desk. Lots of attention paid to details, for example, hair dryer was not the usual wall-mounted variety, but a full-size dryer (stored in a cloth bag), lighted make-up mirror, nicer toiletries with flip-tops, morning paper placed in cloth bag and hung over the door knob. Numerous nice little details--gave a very professional impression.
I had read an earlier review that complained about some airport noise, so we requested a room where that would not be a factor when we checked in and we didn't hear a single plane. Our 2nd floor room had patio door access to a balcony walkway that overlooked the pool and atrium. Some of the kids were a little noisy, but it was completely quiet starting at 10 p.m.
One of our sons took the airport shuttle at 4:30 a.m. The driver was there and waiting, very personable and friendly. Even the front desk staff came over and visited. All of the staff that we encountered were courteous and helpful.
My husband and I had breakfast in the hotel dining room and it was very good--a little on the expensive side, but not beyond what you would expect to pay for a hotel restaurant. Near the entrance to the restaurant there was a take-out counter with a variety of foods to pick up on the go. I didn't really pay attention to all that they had, but did see cinnamon rolls, muffins and fresh fruit cups as we walked past.
There was a small but very nice exercise room with treadmills, elipticals, bikes, weights, and a small refigerator with complimentary bottled water. Several t.v.s. It all seemed to be new or mostly new equipment and everything that we used was in good shape.
Even though this hotel is business-oriented, I would recommend it for holidays/weekends for families or non-business groups as well--as long as they don't mind driving to restaurants, etc. The hotel is right at the airport and you do have to drive to get to anything, but it is very convenient to I-465.
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