Our room was clean, but I was very disappointed in the overall package. The location is not as centrally located as you would think. It is at the south end of Grant Park. This is perfect for those that are wanting to visit the museum campus, art museum, etc. If you are wanting to see Navy Pier, the Mag Mile or Gold Coast area, look elsewhere.
They do have a free shuttle that will take you to select attractions, however, it only runs 1x an hour and only seats 14 people. Totally not worth fighting over a seat. Most hotels in the downtown area will hold your luggage before and after checkout for free. This hotel charges you per bag.
The A/C in the room was not noticeable, there was only warm/cold. It was 95 each day we stayed and unfortunately the hallway was cooler than our room.
The bathroom sink was VERY small, the shower did not drain particularly well and the faucets were super noisy.
As I mentioned, the room was clean and the staff was friendly enough, but we won't be staying here again.
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