Our family spent two nights at the hotel, occupying four rooms. The building is spectacular. The rooms and bathrooms are spacious, up-to-date and nicely decorated. The bed and pillows are very comfortable.
With that said, the service was terrible. We ordered room service for breakfast. The housekeeper put our tray outside the room. It was still there when we checked out the next day. We ate breakfast in the restaurant the next day. The glasses were filthy. We spent an hour and a half between placing our order and being served because the computer wasn't working. I'm not sure why this had such an impact. Because of this delay, we were unable to participate in the activity we had planned for the morning.
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