Excellent customer service. I don't normally do reviews but the customer service recently provided was excellent. I've been with BT for 43 years and this is the first time I've had to contact customer service with a problem.
I was having problems with Broadband speed. I had an online chat with Sugadip on 19th April, I did speed test and it was extremely slow. Sugadip then did some additional checks but couldn't resolve the problem online so arranged for an engineer visit on 20th April to find out what was causing the problem. Andy (engineer) visited on the morning of the 20th, updated the internal connection port/socket and everything is now working great. He even took the time to show me the result of the speed test he did on the day after exchanging the internal port/socket. Huge thank you to them both for the quick response and resolution to the problem I was having. Both of them are a credit to the organisation. Well Done !!!
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