Having had a lovely time here two years ago we returned only to be hugely disappointed. The hotel is a huge conference centre and this is all they are interested in. They are simply not interested in the one off guests who are on holiday.
We were staying 8 nights and didn't get the room we requested when we checked in. We got a bay view room which was a joke - you could see the bay if you stretched your neck over the balcony. The balcony was filthy. We asked to be moved but were told the place was full so they could do nothing, they could move us the next day for a few nights and then we would have to be moved again! We contacted our agent at home who are 8 hours behind but due to time differences there was no Manager on site, they left a message and were promised the manager would contact us as soon as they arrived in. They didn't and we had to follow it up ourselves. We spoke to Elizabeth who turned out to be one of the only helpful staff members and after some sorting her end she managed to get us the room we wanted.
The hotel is so busy with conferences it's just not a relaxing holiday destination. There are business people on lap tops everywhere (including the pool) and talking loudly on mobiles. The place really needs a renovation as it's filthy in certain areas. The cushions around the bar area are dirty and the whole place looks tired.
We loved it the last time we stayed but sadly we will not be returning. The apathy of the staff is probably due to the lack of care given to the hotel. It's such a pity
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