It would be good to heap praise on the Marriot, after all it’s in a fantastic Midtown location, and you fall out into Duffy Square/Times Square. But..... Arriving and being told that you can’t get into your room until 4.00pm and then having to wait another hour for cases to be delivered is just not good enough. Nor is returning to the room at 4.00pm to rest after sightseeing during the stay and finding that the room is not made up. Our room was perfectly comfortable, but very tired and in need of a makeover – in NY you expect something more of the moment, not a 1980s hangover. The whole place was much more impersonal than is normally the case with big chain hotels, not helped by reception being on the 8th floor, so there was rarely any need to pass through and see the staff. Lack of a mini bar was odd in a hotel of this type, though not a problem for us. Positives were: quiet, large bed, neat coffee machine, powerful shower and a good view out towards the Hudson River from our 18th floor room.
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