I fly the Tokyo to Sapporo route all the time, but Vanilla Air is the worst. When purchasing my ticket, I was erroneously assigned an aisle seat, despite choosing a window seat on the reservation website. After waiting in line for 30 minutes to inquire about the mistake, the staff attempted to force me to pay a ¥2,000 counter fee in addition to a credit card fee and an additional seat fee. I nearly missed my flight because of the staff dragging their feet and refusing to fix the problem. Because of the skiing in Hokkaido, a huge number of foreigners take this route, but there wasn’t an English speaker to be found. Fortunately, Vanilla was recently purchased by another carrier, so hopefully some of the airline’s idiodic policies (and incompetent airport staff) will go away for good.
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