Our family of 4 stayed 2 nights at this hotel. While the door service was very polite, the customer service after our stay has been terrible. Our 2nd day we put all of our valuables in the room safe (which was small) but I'd left all my makeup, straightening iron, my daughters hair bands & 2 pair of earrings (one gold, one 1/3 carat diamond) on the desk. I wouldn't normally have done that but we were in a rush to get out of the room to make a tour & I didn't remember to put the earrings away. When we returned late afternoon the room had been cleaned and the desk was organized. The diamond earrings were gone. We searched the room. We searched our luggage, clothes, etc... The earrings were not there. I contacted housekeeping, which was a voicemail only and left 4 messages. The Executive Housekeeper is in charge of "Lost & Found" yet I have never been able to speak with this man. Finally, I was able to speak with a floor manager by phone & all she did was promise to talk with the Exec Housekeeper. I gave my info (name w/spelling, dates of stay, room number & description of the earrings) 5 times, but 10 mins after my conversation with the Mgr, she called me back asking for it AGAIN b/c she couldn't "find me" in their system. After the 4th message to housekeeping, he called me back indicating he had not "found" any earrings but wanted to talk to me to get my information. I called back at his direct line & had to leave another message! I am so frustrated with their handling of this situation I could never recommend staying at this hotel.
Aside from the stealing, the hotel room was clean, the bedding comfortable. But the bathroom had one of those modern style showers with only a half door, so water sprayed out all over the floor making it wet & slippery. They have turn down service, which we tried to decline by putting the do not disturb sign on the door, but that didn't work. The safe is small, so, if you do stay here make sure you can lock up your valuables in your luggage. The pool is small, but it was clean. I actually found a ring sitting on a table in the pool area & turned it in to the front desk. Hopefully that traveler got it back! The parking was a bit of a hassle. You have to valet & it took at least 10 mins to get the car out so I wouldn't recommend planning a lot of "ins & outs" on your trip unless you have plenty of time. We booked this hotel through Priceline, actually hoping to get the Peabody, where we have stayed before. I'd say not to take that chance & reserve the Peabody. For the same money, the Peabody is closer to the FedEx Forum and Beale St - and we had no problems with stealing.
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