On the second leg of my flight to Sydney which originated in Manchester I was groped while asleep by the passenger next to me. I had been travelling for over 18 hours by this point and when I woke to find another passengers had running and squeezing my thigh I was shocked and frightened. I didn’t know how to discreetly report it to cabin crew and quite frankly just wanted to get off the plane. When I landed I was in tears. My friends encouraged me to write an incident report and send it to the airline. The airline were shockingly unsympathetic and unhelpful. They told me it was a police matter and nothing to do with them. They were cold and unsympathetic. They told me all the things they could have done had i reported it on board. There was no sympathy or understanding of how difficult my experience was. I was also provided with incorrect information about how to report the incident to the police which worryingly indicates to me the airline has not got a grip on the issue. I can’t find the words to express my disappointment adequately. Passenger safety extends beyond showing people where life jackets and emergency exits are. These issues need to be taken more seriously by the airline.
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