I recently had a flight from Sydney to New Delhi with a 1 hour 15 minute layover in Kuala Lumpur. Apprehensive about the layover, I called Air Asia customer care to check what happens if I miss my flight and I was assured that if the first flight is delayed, the connecting will also be delayed and I will not miss my flight to New Delhi. But I did miss my flight thanks to an hour long delay in Sydney. I was then asked to either stay at the airport for 5 days (I didn't have a Malaysian visa since it was transit only) or fly to another city in India and of course I picked the latter. But then I had to book another flight for myself early in the morning at for 2am to get to my home city with exorbitant charges. They refused to compensate in any way.
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