I was sent to the Wyndham Jacksonville Riverwalk for a 2 week government conference. Before heading out I checked the reviews and was -- well --scared. When I arrived I figured ok well the lobby isn't too bad and figured they must have redone the hotel since those bad reviews.
Boy was I wrong. My room reeked of mold/mildew. Luckily the room appeared clean and the bed was great, however there was rarely ever any hot water and the wifi didn't work. The TV was an old tube tv but hey--it worked for me.
Half the staff was pleasant but half were not. Our agency negotiated a rate for the conference space and also charged us for breakfast and lunch with gratuity included. Half the staff in the cafe was extremely upset because they weren't communicated that tip had already been prepaid so we received substandard service. The breakfast was not bad and included a continental breakfast plus an omelet station. For lunch we rarely had options; we had salad plus rice and meat without regard to any health conscious or diet restrictions. Oh well.
But really I feel bad for people that pay extra to go to the Wyndham brand and end up getting this hotel. Once you check the layout you'll think this must have been a Super 8 motel that was converted to get some more conference space. Most hotel chains revoke the franchise license for hotels that don't update themselves and live up to the brand, here Wyndham is way late in doing so and I will stick to Marriott.
Avoid any property managed by Janus Hotels and Resorts
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