My partner and I booked a flight with Sun Country last year. The flight had to be cancelled a couple months later due to COVID. Sun Country told us that, because of the pandemic, they couldn't offer us a refund and would have to give us a flight credit instead. We were not told about an expiration date, and were not given any extra confirmation or verification for this credit. I called customer service recently to look up my credit, and it had supposedly expired a month prior. I was told there was nothing I could do about this. Sun Country took our money, cancelled our flight, refused to give a refund, and is now refusing to let us reschedule. Reading other reviews, I see I am not the only one having this experience. Sun Country needs to make this right.
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