My wife reserved the romance package. We decided to go to austin for a quick 13th anniversary celebration, 2 night stay, while we wait for our cruise sail date in the summer. Price for what we got was too high in my opinion. Lets go down the list:
1. They gave us room 303, inside corner with wonderful view of the dusty airconditioning ducts. This for romance package? Geez. We went back down to the lobby and mentioned this to the reservation girl and we were immediately addressed by a manager. To Omni's credit we were given complimentary cocktails and an appetizer (about $33) in the bar while they switched our rooms.
2. During the two days that we stayed we did not receive the rose petals or roses as advertised on their website. Manager told us that rose petals stain and that 300 roses were due to arrive. I guess they never did arrive. They did send up a normal bottle of bubbly... i guess that was the replacement value of the roses. If that was to replace the roses at least tell us. Didnt bother bringing it up again.
3. I asked about the sauna and it turns out that its broken and been plastered in. No sauna in a hotel of this level? Come on. In the Hiltons, Intercontinntals, Ramada's, and Marriots ive stayed they all have working and clean saunas.
4. Went into the mans locker room thinking i would shower berfore going to the rooftop jacuzzi but was disgusted at seeing the one shower with corroding/rusted pole inside of it. Remove it at least. Wife said the hot water in the ladies locker room took too long or didnt work. At this point just got tired of the problems didnt bother mentioning it to the concierge.
5. Oh and guess what wi-fi internet is $10/day even with this package. Luckily the concierge new our problems at this point and opened it up for one day at least....
To Omni's credit when we mentioned our dissapoinments to the check out clerk, he paid the $18 daily parking for us (2 days). Buffet breakfast included for one morning was great. All else was fine with the hotel, but I wonder about the condition of the fitness center. hmmmm...
So for $241 per night is all this hassle really worth it? No, even though the staff did what they could. OMNI CORPORATE: CHANGE YOUR WEBSITE SO THAT EXPECTATIONS AND AMENITIES ARE CLEAR - DONT KEEP YOUR STAFF IN THIS PRECARIOUS SITUATION WITH THEIR CUSTOMERS.
I wouldnt go back until they renovate their suites and hopefully add a Suana renovation into their plans...
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