Jetstar delayed our flight by 4+ hours both ways. This happened, on each occasion, in 3-4 30 minute increments (constantly pushing back our flight so we couldn’t choose to spend our time on other things while we waited). On each instance of delay they failed to communicate that they were delaying our flight. Often they would wait until 15 minutes after the plane was supposed to take off, Leaving us sitting in the departure terminal not knowing what to do. These corrupts idiots had the nerve to tell everyone, in well publicised media releases, to turn up 45 minutes earlier for their flights “to improve reliability and punctuality”, transferring the blame to customers. Now they make us wait 4 hours repeatedly, forcing us to wait hours in airports, missing connecting flights, missing plans we’ve made on the other end, costing no end of inconvenience. And they decide we’re the ones to blame. I’d happily pay 200 per cent more to fly with anyone other than jetstar. They are deliberately under staffing to save costs, failing to admit their faults, and disingenuously suggesting it’s customers that cause their reputation for unreliability. Insane. Don’t buy it, pay more and get more of your holiday back.
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