From the moment we walked in the door....no, from the moment we approached the parking entrance and a passing employee stopped to offer instruction for parking and good wishes for our stay, the service in this hotel was first rate.
I admit it....I'm a bit of a hotel pig. This hotel did NOT leave me wanting. From the fabulous free breakfast featuring an omelet maker to needing to get a duplicate valet ticket because I lost mine, EACH and EVERY member of the staff went out of their way to make me feel welcome and to be helpful.
The purpose of our trip was our daughter's Sweet 16 birthday. We took her and 3 of her friends for a shopping weekend and they all absolutely loved it.
I tip well generally because I think it's the right thing to do, but I don't mind telling you to bring extra cash because you'll tip more than usual!
After the service, the location of the hotel is great for walking to Water Tower Place/Hancock center and, if you really like to walk, to Navy Pier. Cab rides of about 15 blocks or so ran around $10 plus tip, so not too bad.
I would not hesitate to stay in this hotel again. Oh, and one more thing. My stay was FREE as I was using HHonors reward points, and IT DIDN"T MATTER....the service was the same.
hotel reviews