We went with BT thinking that they would be GOOD, as they are BT. How wrong were we! They messed up the install of the line, When we companied the guy who installed the line came back and had a go at us for complaining.
Once we were up and running we seemed to have lots of little problems after weeks of waiting for BT engineers to call us. WE worked out that we had been mis-sold our contract and that's why we where having so many problems.
BT have admitted to mis-selling to us in an email, but don't seem to think that its there problem and that we should just pay the extra.
3 weeks later I'm still waiting for a call back from them. When I call them I just get told someone will call me, when I say I've been waiting 3 weeks all I get told is that they will email there manager .
I don't have the phones or service I signed up to and now just in limbo still paying for the contract I dont have.
If you enjoy being left on hold or getting told your though to the wrong department after going though 35 security checks, then having to do the same checks again 25 minutes later once you finally think your finally thought to the right person. BT is defiantly the company for you.
Reply to BT Reply-
I've called you. Which should be enough. What do I do if I don't have social media????
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