I am a Gold Hilton Member and enjoy visiting Hilton Hotels and as such I must admit that I was disappointed with my stay at this hotel.
Here are the reasons:
1) No Lounge (frontdesk explained that the hotel ended the lounge for gold members 4 years ago. They offered me a free voucher at Starbucks lol - seriously no joke.
2) No upper scale restaurant.
3) The hotel is way overcrowded. I cannot help but to suspect that placing a starbucks in the main lobby contributes to turning the lobby into something like a train station.
The Good:
1) This hotel is within a 2 block walking distance to one of San Francisco's best shopping malls.
2) Rooms are clean and staff is friendly.
hotel reviews