Everything went wrong.
Starting off, a talk talk salesman working with open fibre approached my mother at home, misleading her with this amazing offer & said if we wanted to cancel it would take a quick email.
If you appreciate good customer service avoid this company like the plague, if you love being frustrated go for talk talk.
Passed from customer service to order management.
To cancellation team,
To full fibre support who tell me they don’t deal with open fibre,
They have to pass me to open fibre team
2 hours on wait. 3 times phone hung up.
The connection was that bad, it sounded like the phone lines were put on forward x2 x3, I have all the evidence if trust pilot need the confirmation.
Hold music starts for 50 minutes to 2 hours then goes silent for 20 minutes and the CALL IS ENDED
Have to start all over again 🤦🏼‍♂️Phone is crackly, awful connection whole way through
Call centres are outsourced abroad so the connection is awful.
Whole time on phone the call sounds like it’s on forward going extremely fast.
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