I was happy with NOW broadband until renewal, I foolishly asked if they would improve the offer to retain me as a customer. This is where it went wrong. they are charging for the telephone inclusive package despite it being free, they have been told and 2 written complaints made to get them to change the amount, it does not happen.
Having spoken to my bank I can block all payments from NOW to my card. Maybe this will have an impact. Since I have email confirmation of the agreed price they cannot win but I'm sure they will try and bully, but I'm happy to go to the ADR which will cost them
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