My mother and I stayed here during her husbands week-long conference at the Westin and am kind of on the fence about how I feel about the Grand Hyatt.
The rooms are fabulous. I want this bathroom in my house! The housekeeper was terrific and the beds are super comfy with down comforters. Also, the hotel is close to everything!
We ran into a couple snags - otherwise I would have rated this hotel a 5.
First, the concierge's at this hotel were not helpful at all. Maybe we would have been treated differently if we walked up to the desk in business suits. Scott, the night time concierge told us that all of their pamphlets were moved around but he would provide us with information on Victoria, we gave him our room number and nothing. Not even a telephone call. There was one woman that was helpful and we wish that she was there during the other times we needed help. We actually received better assistance at the Westin and we weren't even staying there!
Second, upon leaving I tried to use the elevators only to find out that there was some kind of fire alarms going off. I thought this was odd since the fire alarm lights near the elevators were not flashing. I called down to the front desk and was told that the fire department needed to turn off the alarms and should take place by 6:00 a.m.. When I tried to go down again around 6:05, the elevators still would not work. I told her that I needed to leave in order to catch my flight and asked her to send up someone to bring down my luggage. She said OK but after 5 minutes, I had a strange feeling that I wasn't going to get any help. So, I lugged my suitcase down 10 flights. I guess I was kind of lucky, some guests had to come down as far as 26 flights of stairs. When I got to the last set of stairs, someone from Hyatt asked if I needed help. Yeah, OK. It's a little late for that! Later, I was told that the bellboys didn't even start their shift until 8:00 a.m.. I would have waited an aweful long time by the elevators if I hadn't decided to walk down the stairs!
Bottom line. The hotel rooms are top notch but if you need help getting around the city, you better ask for help from someone other than the concierge's at this hotel.
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