Probably the worst ever decision that I made by deciding to move from Sky to Virgin. I was with Sky for 9 years and never had any issue. The only reason I moved was because Virgin offered a much lower price for the bundle that I wanted. I had complete loss of service over Christmas period even after being told that the engineer would visit and resolve the issue the very next day when the issue was reported five days before Christmas. I was given assurance twice that the engineer will come and fix my faulty TV box the very next day by the incompetent helpdesk team.Finally the engineer came and fixed the issue on 30th Dec. I will leave Virgin at the earliest available opportunity
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