Ordered a triple latte and expected to receive a 20 oz. drink, which is what the huge sign above counter said. But what I received was obviously much smaller. So I pointed it out and asked them to correct it. I was given a larger cup and went home to enjoy my coffee. But it still looked way too small. So I measured it out and turns out they had put it in a 16 oz. cup. I went back, measuring cup in hand, and they tried to blame it on the cash register and then the owner, (all the while the manager is telling me how nice she had been to me earlier.) Needless to say she was quite rude and simply told the barista to give me a medium to make up for the difference-he by the way was very nice and I felt badly for how she spoke to him. \n I work for at s high-end hotel and know all about how to give good service and get repeat customers. And although the coffee was great I won't be in any rush to go there again.
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