For the first time, I feel that the Tripadvisor reviews have let me down in my hotel selection. With so many positive ratings and a #7 ranking, I was surprised to find this hotel so average in every way. I stayed March 17, on the 7th floor. Upon arrival, I asked for a quiet room. I was reserved in a mid-level room - not the best nor the worst.
Positive side: hotel location is central, room size was large for NY, breakfast buffet and evening snacks included. However, the food is no more than you might find at a Hampton Inn type hotel anywhere in the US. Service staff in the buffet area were helpful.
Huge negative: NOISE. Single pane windows mean hearing on-street conversations, even on the 7th floor. Paper thin walls and doors - housekeeping rang some sort of buzzer during turndown service and called out "housekeeping". It was so loud I thought she was speaking to me, though I had the Do Not Disturb sign out. She snapped back at me with "I'm at the room next door". Stone shelf in shower covered with soap scum - so clearly housekeeping has issues other than attitude.
Negative (but not as huge as the noise): the room itself is shabby without the chic. Furniture is damaged, scratched, stained. The upholstered chair should have been sent to Goodwill some time ago. The carpet is worn and stained. I can only speak for the room I stayed in, so perhaps others are better equipped. The bed is adequate, the linens mid-range.
Frankly, I was happy to only be there one night. At checkout, when asked how my stay was, I replied "noisy". The attendant suggested "next time you stay, ask for a quiet room". Which made me laugh, since that is what I asked for upon check-in. There will not be a next time for me, but perhaps others will have more luck.
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