Booked roundtrip airfare Athens to Santorini on Trip.com. To Santorini On Volotea Airlines, same day return on Agean Sir. Arrived at Volotea counter at 4:00 am for our 6:00 am flight. The agent arrived at 4:12 am. Collected our passports (3), and ticket confirmation provided by Trip.com checked her computer then said we must pay $30.00 each total $90.00 to fly because we did not check in online. When we said we were not told we must check in online she said that Trip.com should have told us and to call them though we did not have international phone or Internet (US residents). I said I would do the online check in having accessed airport Internet. She said it was too late at 4:25 am to complete it, it was “closed” because it had to be done at least 3 hours before flight. When I asked for a supervisor she said no, then suddenly her English was not so good. In addition to the $258.00 already paid for the round trip fare, we had prepaid an excursion for an additional $300.00. We were forced to pay the additional $90.00 or lose $550.00. On our return from Santorini airport I asked the Airport agent if we had to pay an additional fee for our return to Athens (on Agean). She looked at our printed ticket information and with a knowing look snd said “no, that’s only them, you won’t have any problems”, and I didn’t. Beware of Volotea and Trip.com who when I called and explained the situation said it was the buyer’s responsibility to go to the airline site and find out their rules. There is no such statement on their site and the agent could not provide anything in writing to that effect. Horrible people, both.
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