Gold Coast to Shanghai via Hong Kong. My bag did not arrive with my business class flight with Hong Kong Airlines from Gold Coast to Shanghai via Hong Kong. I left instructions with HK Airlines for it to be forwarded to me at my hotel in Shenzen as I was departing shortly afterwards for that city. It took innumerable calls to track my luggage - I was finally informed more than 24 hours later that it had arrived at Shenzhen airport and I had to go and pick it up myself. This was after 9 pm at night. They refused to deliver to my hotel like any other airline would do. I had no alternative but to go the airport myself the following morning. The airport was an hour from the city, and i had appointments that i had to cancel to go there. Once there I had to wait 2 hours as the bag was not where they had said. It was an extremely difficult situation for me as very few people at the airport spoke english. After many phone calls to Hong Kong and Shanghai, the bag was finally located at a totally different place from where I had been told. Altogether it took almost 4 hours to get my bag back at my hotel. The bag also had a cut in the side. The only compensation HK Airlines offered for all this stress and inconvenience was the cost of the taxi to and from the airport! All in all, pretty poor service for an international airline!
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