Right now I'm sitting in my Embassy Suite room extremely upset with it's management and customer service. My colleague and myself made a room deposit and selected a room with two bed weeks before arriving. When we checked in we were informed that the hotel had no double bed rooms available. We provided our confirmation email that stated that we had a room with two beds, the manager said "sorry, but were all sold out, I don't know what to tell you; the couch has a pullout, or we could bring up a cot." He went on to say, "that's all we can do."
I have never encountered a lack of respect for a customer like this before in the hotel industry. I will never stay at an embassy suite again and recommend to others to beware of this bait and switch tatic.
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