Stayed at the hotel this past weekend for a wedding. Arrived at hotel at 3PM (stated in check-in time) only to discover that room was not ready since it hadn't been cleaned yet. Front-desk staff would not give me an estimate as to when room would be ready. Expressed my frustration to desk staff as my family was part of the wedding party and needed to be available for pictures for the wedding that was starting in a couple of hours. Front desk offered a weak apology for the delay and might as well have said "too bad". We were forced to get ready in another room. Room was finally ready around 4PM and we had to leave wedding festivities to get our luggage situated. When I stopped at front desk again to express my frustration about the situation I was again given a weak apology. If a hotel has a check-in time of 3PM then I believe the room should be ready at that time.
It is really unfortunate that this service issue tarnished our stay as this is a beautiful property in a good location and most of the staff went out of their way to be helpful. I have stayed in several other wonderful hotels in downtown Indy (Conrad, Westin) without any issue - for this reason I wouldn't recommend a stay at the Omni.
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