Had to make short fuse arrangements for a hotel near Johns Hopkins Hospital. This looked like a good bet...lots promised as part of the package, right location, etc. Didn't turn out so nice.
Reception on arrival was cordial. Room was ready and generally clean...though dirty in some nasty ways--chunks of some substance adhered to end table, smears on wall. sink and tub that didn't drain properly.
Used the $25 voucher we received at check-in at one of their two restaurants--which turned out to be a mistake. Very pricey for the quality, slow service and dark atmosphere.
Things really went down hill from here. I had a 6 AM report time at the hospital. The 5 AM wake-up call we requested never came...were told no one answered... they didn't see fit to send someone to the room to knock on the door. Turns out that the phone was defective....it was replaced, but the replacement also turned out to be defective. This made communicating from the hospital challenging to say the least. My wife returned to spent the night at the hotel while I stayed overnight in the hospital. She found that her room had not been cleaned at all. The desk gave her another diner voucher as an appology. She ordered diner but her order was seeingly never placed and when she inquired as to why patrons who had arrived after her were served and she was not, the waiter had no answer other that that he would check. He returned shortly with what she descibed as a raw piece of meat. She left. The hotel's reponse was to send a glass of champagne and three desserts to our room. Which seems to me to be a bizzare response to the problem.
The hotel seemed pretty nice in many ways and the attitude of almost all employees we interfaced with in dealing with the problems we sincere and appologetic. While thankful to those who tried to correct or compensate for the difficulties we encountered---they deducted $50 from our final bill--I would never stay at this hotel or any of its related properties. I expect what we experienced was the result of serious senior management problems and lack of training....things which take lots of time to straighten out.
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