This was a business trip for my husband. We were there for 5 nights. The good part is that the location is very convenient, the rooms OK and the staff were helpful. The negatives seem to be around communication. We had requested a king bed but got 2 doubles. We specifically called beforehand to ask about transportation from the airport, via their Westin shuttle, and were told that there was no need to call as the shuttle ran every 20 minutes. After waiting an hour we finally called and a cranky shuttle driver eventually showed up. He informed us in no uncertain terms that their policy is that guests must call from the airport for service. Apparently reservations didn't know what they were talking about!
MORE important was the poor, unreliable internet connection in this hotel. The in-room internet was expensive in comparison to other hotels but even those willing to pay for it did not get reliable service - if any. One business colleague refused to pay his internet bill at the end of his stay! Even in the meeting room, internet service was spotty. Time limited internet service was free in the lobby, but again, it was difficult and frustrating. Everyone was complaining.
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