I have stayed at this hotel many times during trips to LA, and I have to say I was very pleasantly surprilsed with the recent renovations to the lobby and bar. Also, I was worried after reading about elevator issues, but had no problems whatsoever with the elevators. I arrived at about 1am and had to wait at the desk a few minutes as there was nobody to be found..when the clerk finally emerged from the back she was a bit unfriendly (as if I had woken her or stopped her from doing something). I am an SPG gold member and she said she put me on the "club floor" on 15...yet my key never worked in the club in the morning (the club is on 9). Go figure...not sure how you have a club floor with no club. Compared to previous stays this one was better. I do normally prefer the Hilton next door as it strikes you as much more of a deluxe hotel, but the rate at the Sheraton on the night I was staying was much more reasonable. Overall not my favorite hotel, but I commend the management for improving it and hope they continue to better train staff and respect loyal SPG guests.
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