This is the absolute last time I'm staying in this hotel.
For the past four years, I've stayed here many times to visit my daughter and grandson. The place is ran down, quirky, but was always a quiet and affordable stay. Plus, you're willing to overlook small things to be close to family and not pay out the nose.
Always before, this was a family-friendly place. I felt comfortable having my grandson over for a visit and to swim in the pool with me before we went out to visit the sites of San Diego.
This time, we were faced with the most disturbing trend I've ever seen - every day from 12:30 to 6 p.m., they let anyone come in off the street and use the pool for $5 per person.
Imagine taking your grandson to swim in a pool that was packed with people who were NOT PAYING GUESTS... drinking.... cursing every other word... And I was never notified when I checked in that this was going to happen.
Then on top of that, we went out and brought sandwiches from a local restaurant to eat by the pool. We were told that we could not eat it by the pool, but we had to go up on the balcony instead. WE WERE PAYING GUESTS and had to move!!!! This was unreal and completely poor customer service.
I complained to the manager, who just said this was their policy. She was matter of fact and offered nothing to make me feel like a respected guest.
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