great app for getting around sg, and the service quality is really great. due to a screw up, I was deducted $11 and my $10 coupon was also redeemed. customer service was quick to reply and refund (within 5 minutes!). not entirely sure if this is the service standard across all tiers or for gold/platinum users only, though it should be noted that platinum members have their dedicated helpline. Keep up the good work Grab!
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