I try to focus on the positives so let me start by saying the staff at the Hyatt Regency Columbus was good. Friendly and helpful. The location adjacent to the convention center and near the arena and Short North district was also very nice.
That's where the nice ends. I stayed nine nights for a group and I literally had to re-make my bed each night - sloppy work. I called three times to get my room vacuumed and the bathroom floor cleaned without success. Twice I returned to my room around 4 pm and it hadn't been cleaned yet. There was water on the tile elevator floors 80% of the time.
Extra charge for the internet - embarrassing for a downtown convention property. No room safes. Front desk staff hidden behind self check-in kiosks. Had to move our meeting room three times because of construction noise. And I can forgive a dated property but this place had 1970's decor and it all looked original. Worn and very dirty carpeting in the public areas. They should have renovated a long, long, long time ago.
Sure, they gave me a free night and additional points on my Gold Passport after I complained at check-out. But that's what I expect at a two-star motel - not a Hyatt. Finally, they gave me a voucher for my cab ride to the airport. When I got there, the driver said he was with a different cab company - couldn't take the voucher. I guess I should have expected that after I noticed the cabbie tipping the doorman.
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