We were excited when we booked a room at the Palms Place Resort, assuming it would be real nice...\n\nTurns out we were highly disappointed. Here's why:\n\n1. The rooms looked great at first glance, look a little closer and see how much wear and tear they really have. Floors all scratched up and dirty scuffed up furniture.\n\n2. Hair in the bathtub and hairdryer drawer\n\n3. Soap scum all over the soap holder in the shower\n\n4. Dirty glass walls and filthy mirrors\n\n5. You can get free internet but only for one computer at a time. \n\n6. No coffee mugs in the room, however there WAS a coffee pot and coffee (no decaf). When we called the front desk to get more mugs (after calling 3 different numbers) we got our mugs delivered to the door with chips in the porcelain and dried food in them. Yummo!\n\n7. When we got to the room we opened the sliding glass door to look at the amazing view, only to be told by our bellman that the doors are supposed to be locked at all times unless you own a condo in the building. No signs on the door and nobody told us at check in.\n\n8. We chose to reuse our towels to save water and hung them on the rack, however the cleaning ladies still took them away.\n\n9. Cleaning lady did not replace coffee, glasses or mugs so we had to call the front desk AGAIN! \n\n10. Getting any of the phone lines to actually pick up is an art. We tried calling 4 different numbers to get coffee and creamers brought to our room. The line will ring for 5 minutes before someone picks up. \n\n11. Getting a bellman to help? HA HA! Once we finally got someone to answer the phone at the front desk to get a bellman, we were told that we called the wrong number (it went to the other Palms building), which clearly says on the phone \"Bell Service\". The wait was so long we decided to carry our own bags to the lobby. Once we arrive to the valet, he goes to get our car but failed to tell us he parked it about 100ft down from where we were waiting with our luggage. After wrestling with our bags again to go walk to the car, a valet finally asked if we needed help. At that point I didn't want any help because I was so annoyed.\n\nWe did have a great dinner at the Alize french restaurant. The view, service and food was exceptional and we will visit them again but this time we will not be staying in the rooms.
places reviews