Stayed 5 nights at the Crowne Plaza Times Square. The main positive of this hotel is the location which is only a few steps away from Times Square. The rooms are a reasonable size although could do with some renovation with an okay bathroom. The front desk staff and restaurant staff were friendly and courteous.
The negative had to do with our bed in our original room. When we arrived after a nearly 30 hours of travel the bed did not appear to have been made properly and the sheets may not have been changed from the previous guest. I phoned house keeping and reception and they changed the sheets and remade the bed within 15 minutes. The bed was also worn out with a big hollow in the middle, after the second night I spoke to reception and they changed our room that afternoon. I had a couple of problems but the way the hotel handled my complaints should be commended. The rooms are also a little bit noisy.
Would I stay here again not sure I am sure you could do worse but sure you could do better for the money.
hotel reviews