Across the street from the Four Seasons and a stone's throw from the Hancock Tower puts the Whitehall in a primo area. However, once inside the hotel you find an tired, older facility lacking the modern amenities of most other high rise hotels. Indoor pool and/or spa? Nope. Ice machines? Nada! Fitness room? If you want to call it that. Looked more like a museum of ancient exercise machinery.
To be fair, *we* didn't actually choose the Whitehall, but rather Priceline did for us, so I don't want to beat up on them too bad. Basically, it was the aggregate of all the small things, e.g. tiny lobby, even smaller elevators and most of the rooms' views were of back alleys and not the Chicago skyline like we hoped.
The staff was overall friendly and accommodating. The gentleman at the concierge desk was extremely helpful and made exploring through the city a breeze for us! His manager, however, offered my sister a bottled water when she needed to take medication and assured her it was on the house...but...when we checked out the next day he had included it on our bill!! Real classy.
If you're not looking for a lot of "bells & whistles" and a good, central location for a reasonable price then this is your hotel. But if you have kids, need to entertain them or yourself beyond what a TV can offer, then I'd book elsewhere. I HIGHLY recommend visiting the city, but the hotel...not so much.
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