We recently stayed at the W in San Francisco and were really disappointed. My Fiance and I were there to celebrate our engagement and when we arrived we were told the room we had booked was unavailable and they promised to have us moved for the second night. We were given a very small room with two double beds. No one from the hotel contacted us about moving and when my Finace inquired about it, the front desk staff was very rude and told her that there was no note on our file about moving us and sometimes they overbook rooms and our room wasn't confirmed (the clerk who told us he marked the file saw my Fiance and went into the back behind the curtain to hide). After threatening to escalate the situation, they found a room to move us into (which took over a 1/2 hour to switch). We asked the concierge for assistance with a medical situation and they never returned our call (after promising to have the information ready when we checked in). The bell desk was very slow and not very eager to assist anyone. Rooms are significantly smaller (both living area and bathrooms) than the W in Seattle and not nearly as nice. Saving graces, as with all of the Westin chain, is the bed which was great and the restaurant/room service staff was good
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