I travel extensively across the states and over seas and live off of reviews. I am not one to give many reviews but my stay at the Crown Plaza really tipped me over the top to sit here an give the best review ever. I read the reviews about the Crowne Plaza on ELM and they were not so good, but it was so close to my destination that I could not pass it up and very glad I did not. I started out by meeting one of their managers Rikki Bennett, she approached me asking about my stay and from there on it just got better and better. I was very suprised on how courtious their staff was, every person who passes you by wether it be a maid, bell hop they all have warm greetings and ask if anything is needed (this alone is not found in many hotels). I stayed at the OMNI just down the street and did not receive the service that I had at the Crowne Plaza on ELM street in Dallas.
The rooms are up to date, clean and the beds and pillows are very sleepable, as again I do not find many with this. The breakfast and lunch menu's are outstanding and the price matches it as well. I will just say this, I met the chef Alberto Medina and I have to say DO NOT PASS UP THE CHILI WHEN YOU VISIT!!!!!!
There is not enough room for me to give the full review because I could go on for days. I met many of the staff who made my stay feel like I was part of their family, Victoria Chavez being one of them. Her, as well as Rikki's warm smile and daily greeting has made me want to come back and stay with them again and again. If I ever return to Dallas, and I am pretty sure I will, I will most definitely be staying with the Crowne Plaza on ELM street.
I will end my review with this, I have made two personal friends and will keep in touch with them as time goes, something I could never say about any other Hotel I have ever stayed at before. The saddest part of my trip was I had to leave.
Thank you Rikki for caring about your guest and making my stay the best stay I have ever experienced in my entire life traveling.
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