Ridiculous to struggle to get food and internet at an international hotel chain in 2012. Must surely be the only place in san francisco where they don't understand the internet. it took an hour to get my macbook connected on arrival by which time the restaurant and bar had closed. What time do you think that might be? Not the early hours of the morning, but 10pm. I'll repeat that. No food or drink after 10 pm! (prompt, too; the staff were rushing away on hte dot of 10, symptomatic of the lack of care for customers at this hotel. "There's a Denny's in the next street" said the receptionist. This is not the service you expect for Holiday Inn chain prices. Breakfast service variable - some staff wonderfully hospitable, trying hard to make up for obviously uncaring and incompetent others. Reception staff disinterested. I'd hate to think there was a worse hotel in San Fran; it was my first and last stay in a Holiday Inn, too.
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