I like the view on the Rockefeller Center and I have been staying there regurlarly when I came to New York, and that since 1986. But now there has again been a change in ownership and this hotel, which was known to provide a excellent service, has changed so much that I believe that my next stay in New York will be elsewhere.
I am not opposed to profits, but I believe that the owner of a 5 star hotel should not believe to retain that rating if the service goes down to that of a 4 or even 3 star hotel. The new owner should know (or learn) that guest satisfaction is essential for the hospitality business. If it continues like this, the guests will look for hotels where the service is worth the price paid.
Breakfast, which in early times was very good, has become appalling, the lounge has been replaced by rooms (since the lounge is an expense, rooms bring money), the evening room service has ben abolished, and this morning a member of the staff came in my room with clothes that should have been cleaned long ago.
I like a hotel to be clean and customer-friendly. So I think that next time I have to change. I also am amazed that apparently some people have made different experiences and I am wondering whether such reports were not written or sponsored by the hotel's new management.
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