The Great - The Bad and the Ugly -
The Great - The location is great! We go to Chicago every summer for a little romantic vacation and this hotel has the best location we have ever stayed at! We had a jr suite which was very nice the room had a great view and it was nice to be able to move around and not be cramped in a small room. The housecleaning staff were amazing, every day the room was cleaned as if it was our first day and they were always super nice and helpful when asked questions or they would great us ever morning with a smile and hello. They did move us up from the 8th floor to a much higher up room for a better view with no questions or trouble. That is where the good ends.
The Bad - The hotel is across the street from a major hospital so the sirens are pretty loud and if you are a light sleeper I suggest that you bring ear plugs or a small sound machine. If you aren't use to city noises I would suggest that you request as high a room as you can get. The room comes with a stocked mini fridge that was never cool and in our first warm was actually blowing out hot air. Staff beyond the housekeepers and the room service delivery people could have cared less if we were there or not.
The Ugly - We noticed on day one that if you did not look like you had money or that you didn't have your car valet parked you would be ignored by just about everyone. I asked other guests if they were treated the same way and yes they were, so it wasn't just us. No one ever offered to get us a cab in our 5 days we were there. One morning I went out and it was pouring down rain and not even then did they offer to get me a cab, but another person came out dressed a little nicer and the bellmen were falling all over themselves to get that person a cab. Then it got really ugly on our last day.
I wore a University of Notre Dame t-shirt and one of the bellmen asked me about my shirt, and once they found out that my fiancé is currently attending the University of Notre Dame to obtain her PhD, the bellmen started falling all over themselves to serve us MUCH better. It was amazing! They couldn't do enough to serve the couple they had been ignoring for the first 4 days.
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