Checked in super late (midnight) on a Friday night after a long flight to find a very long line at reception. The music in the living room bar was so loud I could barely hear the girl at reception. Perhaps the loud music would explain the surly behaviour. Since I couldn’t hear anything, to this day I’m not sure whether or not my SPG Platinum status was acknowledged and whether we actually received an upgrade. If we did, these were the smallest rooms I’ve ever seen!
Very cramped rooms, and directly facing more rooms, despite being a corner room. I hear the standard rooms are like prison cells, so I’m guessing mine must have been a suite. Despite the size, room was comfortable, if a little dark. We ordered room service on arrival, but desk space is so cramped there wasn’t enough room for the tray, or for another person to sit down, so I had to sit on the chair and my wife on the bed while we ate…
Location is spot on, for business or shopping, although we later checked into the W Union Square and found this to be much better for cool bars and restaurants. Acura service is great and we were able to book a couple of rides on short notice. Very courteous driver and a great service altogether! Concierge was quite unreliable, sending us to lame tourist traps like Sara Beth’s, when we asked about a nice place for brunch.
Breakfast at the hotel is good and reasonably good value, and the living room bar is actually nice, despite the fact that after 10pm they crank up the music way too loud. Whisky Blue (or is it Whisky Mist) is definitely a has been.
I would stay here again whilst on business based on the fact that it’s a fairly good value (for NY!) Starwood affiliated option, but I’m sure there are other places with nice - and bigger - rooms.
hotel reviews