We usually stay at Kimpton Hotels. We have stayed a total of 13 nights so far this year. However, that will never happen again because of the Muse. The decor was good. The hotel was close to times square. Ok that's it for the good stuff.
Our room was street side. It was so noisy it was like we were sleeping in a cardboard box. You could literally hear normal conversation of people walking by and we were on the 4th floor. We called to ask to have our room switched and were told we would recieve a call back. We called a 2nd time and were told once again someone would call us. We stayed in the noisy room for the 2 nights. Go to take showers the first day and the shower head was mounted at 5ft and a half feet. My husband is 6'4". Enough said about the shorty shower. Called one more time to have room switched and then just gave up. Called once for room service and towels, didn't receive either. Then upon checking out I tell the front desk all of my issues and she says. Wow. I'm sorry. Didn't get a manager or anything. Then 2 days later it bothered me and I called to speak with a manger. I was told someone would call me back. I made another call 4 days later and was told the same thing. Finally I called Kimpton corporate and they passed me through to a manager and The Muse. She seemed great we talked and she apologized for everything. She stated that she would talk to the General Manager to see if they could provide me with a free night at a sister hotel. That was on Tuesday March 1st. She then said she would email me the next day with the information. I didn't received an email until Friday March 4th, where she said her GM was working on it. It's now March 15th and I have heard nothing back. This place has no idea how to take care of their customers. We had 10 nights booked at another Kimpton and we cancelled and booked at a Starwood Hotel. I will never stay at a Kimpton Hotel ever again.
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