So my problem with BT is probably not as serious as others but it is very worrying I think. I receive their 'Fibre' broadband which isn't Fibre because nobody has dug up my garden to replace the wires yet and my anticipated download speed is 50mb or there abouts, its nowhere near proper Fibre so misleading. Which leads to my issue. My 'guaranteed' download speed is 40mb and I pay them for that but my actual download speed, according to their own speed app is 24mb. Now you could argue my broadband is still working and I am getting a reasonable speed to be able to do a lot of things so whats the problem. Well the problem is I am paying for a service which I am not receiving, a service which they in their own words 'guarantee' and it got me thinking. How many people out there are paying extra for these 'guaranteed' speed and not receiving close to it? My guess is quite a lot. I tried registering this as an issue. Hilariously then received a text message saying how did we do when nothing had been done, oh except may be other than moving my case to their recycle bin!
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