My daughter and her husband had scouted their new area and were excited about the appearance of the de Anza. Reserving two rooms many weeks in advance, we arrived with our two elderly parents...after transporting all the luggage to the rooms and getting them settled we went on to our room right next door. When we opened the door we were overwhelmed by the smell of sulfur/sewage. I immediately called the front desk. They explained that the hotel was completely full but hoped they could swap rooms with a guest who had not yet arrived. They said fumes sometimes come up from the drains in the bathroom and they could remedy the situation but would move us. They asked us to come back down to the front desk. We transported our suitcase and personal items and took the elevator to the lobby. Given new keys, we were off to the elevator, luggage in tow. When we opened the door to the 2nd room it was occupied... clothing and suitcase were on the floor but luckily the guest was not in the room. Again, luggage in tow we went back down to the front desk. They were more concerned that the other guest was not in the room and didn't know we had been in their room than the fact that we had made our third trip to the lobby in a matter of 20 minutes. They gave us another set of keys, with an apology and with luggage in tow (again) we entered the elevator for a trip to our 3rd room. This room was fine but the phone was not working. After crawling partially under the bed to check the connections I discovered that the power strip was turned off. I corrected this and the phone worked. This was important because our elderly parents had no idea where our room was or how to contact us. In my opinion, the inconvenience that we experienced was not properly acknowledged by the hotel staff. There was no offer to move our luggage for us. All three trips were unassisted. I did not plan to write a review of this type against what appears to be a fine hotel with comfortable accommodations. They may be understaffed and were not properly prepared for a "full house." However, they requested that we fill out a survey (sent to our email). We explained all of this in the survey - there was no indication it was anonymous. We got no response from the hotel and it has been a week, so I decided to post this review on Trip Advisor. Sorry Hotel de Anza...busy or not - when I am paying 4 star prices for two individual rooms I expect more than 2 star service.
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