We stayed in a room with three beds, which we thought was a great bargain. Two of us woke up with LOTS of bugs crawling all over us. This was something that hopped off the previous night's occupants.
I understand that this is a common NYC problem but the manager was nonchalant and played the victim. We had to argue to get our money back and they did not pay for cleaning our belongings. They were fully booked and I would not be surprised if they let someone else sleep in that room the next night. This is unacceptable.
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