I can only agree with the latest reviews regarding the miserable service and the way the staff is treating paying guests !
Upon check in they didn't offer any assistance with luggage - although about 10 bored employees waited at the entrance...
When asking for assistance with my parcels (I simply wanted to handover my parcel to an UPS driver) I was directed from the concierge to the business center, then to the bellman and finally to the receptionist, who was looking at me as he had never seen a parcel before !
Do these people care at all about how they represent the hotel and the impression they leave people?
What an old beautiful hotel with such a rich history and what a lousy service !
Apart from the service, I couldn´t complain about anything else. The room (at least the one we were staying at) was very spacious and clean and they have nice dining possibilities and a good bar with gorgeous Apple Martinis !
Just an advise for all first time and German visitors to LA: this hotel is "hours" away from the real attractions (you won´t be interested in visiting a museum during your first visit) but if you are still planning to stay at the Biltmore, book with German travel agencies - they have real good bargains compared to the official price list (we payed only about 110 € for a night)
hotel reviews