I stayed in this hotel for three days with my son and his partner last week. The booking was done by phone, and one of my other son's was paying for this as a 'treat'. I was present when he made the reservation and he gave his credit card details and said that the reservation was for his mother, brother and brothers partner. The reservation was later confirmed by email communications. So we get to the hotel - first problem was the credit card hadn't been charged - reservations clerk said when you phone on the 0800 number they cannot charge the credit card given by phone unless the person is present. Explained this was a gift from another family member, and in actual fact from New Zealand we cannot directly ring 0800 numbers in USA and we had rung the hotel phone number. For some odd reason they had given us a bottle of champagne and two glasses (yes 3 of us staying) which of course we were charged for, and there is no way the desk people would accept we hadn't ordered this 'special'. Room service finishes too early. Going out to a reataurant we asked the receptionist for a cab to be called - receptionist suggested we hail a cab but said she would call anyway. The moment we left the lobby to hail a cab she put the phone down - obviously had no intention of following through. The hotel site states they have a 'guest laundry' - when asking where it was and what hours it was open were told that they have run out of laundry powder so it was closed.
Coffee machine provided with one disposable cup (for hygiene) for three of us - no milk in fridge. Other hotels we stayed at provided small milk containers.
On the positive side - excellent housekeeping - clean rooms - comfortable beds - good shower.
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