A low budget hotel surrounded by several others of better quality and service at comparable prices. My reservation, made two weeks earlier, and those of three others checking in at the same time, were never received by the hotel staff, apparently. The property is next to a busy freeway and frontage road with no soundproofing: traffic and neighboring room noise very audible. Bathroom door lacked a knob and had been screwed back together after being (kicked?) apart. Drippy tub faucet, rust stains. Only one tiny bar of cheap hotel soap for both sink and shower - and forget about shampoos or lotions of any kind. Only one person on staff at night; a security guard who usually leaves between 9 and 11 p.m. That says a lot right there. Since my reservation was never received they checked me in for one night only, but didn't tell me they had done so and then locked me out of my room the next day. At eleven p.m. I am hunting down the security guard to let me into my room! Next morning I am joined by several others waiting for someone to open the office at 7 a.m. so we can check out. No one showed up and we had to leave without receipts, shoved our keys under the door and raced for appointments or the airport, hoping for the best. A hotel in a high traffic neighborhood with no staff between 11 p.m. and 7 a.m.? - trouble waiting to happen.
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