Shabby. In desperate need of a re-launch. Rooms look like the furniture and other decore was bought at a garage sell. Room service made us sick all night, bath tub drains and ends up gurgling up in the sink. Found a small drop of blood on the floorboard of the bathroom, and the wallpaper was actually peeling off the wall, probably because there are no vent fans in there, so everything in those bathrooms gets covered in water when you shower. Slso room description clearky states "marble floors in bathroom, " try terra cotta tile. The sink was marble and that was it for marble. Extra blanket was literally thread bare and falling apart. Bedding was wrinkled like it was left in the dryer too long. Old box set TVs, like 22". Asked for a rollaway bed at noon ( after we had to move from our first room that was a double, to a king) I needed a place for my 2 year old to sleep. Never got it. Had to call back at 8pm for the rollaway, did not recieve it until almost 9pm. Was dismayed to see a hallway FULL of extra rollaways down the hall from my room, after I literally waited 9 hours for one. Paid extra for the Grand Club. What a joke, it is a room like the breakfast bars in the holiday inn, you just need a key to access it and the floor its on. Everytime i went there, except for breakfast, there were no employees there. By the way breakfast in the club room is shabby too, Holiday Inn's breakfast bar is way more extensive and better food. Grand Club boasts concierge, and I called them twice only to be transferred to guest services, I still cant figure out what it is they do exactly. Their little paper booklet about the Hyatt had a booger and coffee stains on it. (I have pics of that by the way) Room decor was at best dissapointing in comparison to the lobby. If every room was decorated and cared for like the lobby this review might have been different. Like i said in desperate need of a re-launch. Only good thing about this hotel was the view. Thats it. Everything else was just scummy. Gross. TOTAL WASTE OF MONEY, and I got a 50% discount because of all the problems. Only spoke to one employee that seemed to care. Customer service was abissmal at best. I honestly thought they should have comped the whole thing. The hubby and I cut our trip short because we could not stand being there for even one more minute. As my husband left ( we took seperate cars) he tried to get his parking stub validated, to which he was told that the garage we parked in (the big one attached to the hotel that says Hyatt on it...) wasnt their garage and parking isn't free. He then asked to speak to a manager, to which the 3 employees that were there (it was real early) refused. He asked two more times and they still did not. They acted as they couldn't hear him. When we left the garage, that "isn't run by Hyatt", it was attended by a Hyatt employee in uniform. When the hubhub and I go back to San Diego, we will stay elsewhere. Maybe the Holiday Inn, I have never been let down by them. This experience at the Hyatt Manchester Grand was easily the absolute worst, ever!
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