First, I cannot say if the standard here is normal for New York. I am a Diamond member so can compare this to all the hiltons in the UK I have stayed in and I have stayed in many. The standard is on a par with the Blackpool hilton just to give an idea.
On arrival I was dissapointed to find that a full cooked breakfast not included in the executive lounge. Same boring continental every morning.
No coffee making facilities in the room.
Room was very small. Little bit dusty too. Windows filthy on the outside.
Room looked old fashioned and in need of decorating.
Shower was a bit basic.
Staff not really friendly. Not rude either though.Think they are used to complaints judging by their faces when I complained on arrival. They did try to move me but the other room was identical.
It is possible the other hotels in New York are of similar standard ie so little for so much money
I would return if it was for a reasonable rate. Next time I will book a 3 star. That is all I feel I got there.
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