Coming from LA, the SLS Las Vegas reminded me of home as many of the restaurants and shops are present in LA such as Fred Segal, 800 Degrees, Umami, etc.\n\nSLS stands for Style, Luxury, and Service....and perhaps many other incarnations of the acronym. However, this particular location is missing the \"service\" part. I guess when Sam Nazarian came up with the SLS acronym from a SL500 Mercedes, that 5 is not really an \"S.\"\n\nI had a great room in the World Tower. It was stocked with various amenities such as a mini bar, intimacy kit, and snacks. Be forewarned, those items are on sensors and you'll be immediately charged if you removed those items from its respective tray. The best part about my room had to be the illuminating frame mirrors. I wish I had one or two of those at my home.\n\nAlthough the SLS is in the northern part of the strip that is seedy and dangerous, it is conveniently located adjacent to a monorail stop. I tried to walk down to the Fashion Mall from the SLS, but realized that it was not a good idea. If you need to get to other parts of the strip, I suggest you cab it or take the monorail.\n\nI was disappointed that the buffet was closed. Also, Ku Noodle only opens from 5pm to 11pm which is rather odd for a place that serves dim sum. At least the SLS Las Vegas has a good variety of restaurants which are obviously priced on the higher end. The Perq ran out of pastries during breakfast. Also, even though there is a variety of restaurants, most of them are open at odd hours or only in the evening which limits the \"variety\" you can have.\n\nHowever, the most disconcerting thing about the hotel is their terrible service. I can count the numerous times that the service was not up to par. Why am I paying for a resort fee of $28 (inclusive of tax) per day? Perhaps the managers should be reading the reviews because it echos the same sentiment, bad service.\n\nWhen I first entered onto the property with my car, I wanted to valet my car in the front. The guy at the front waiving the wand thought he was at a rave because he looked confused pointing me in two opposite directions. I asked him because I was confused as to where I was supposed to go. He made me drive back onto the road to go to the back of the property in the middle of rush hour traffic. After driving about 300 miles, I was exhausted and had to fight a tremendous amount of traffic going to the back of the property. I wanted to valet my car in front, not the back. It kinda defeats the purpose of having a front valet too.\n\nOn one of the days I was staying at the SLS, I requested numerous times for housekeeping to clean my room. I even left the room on multiple occasions to allow for the cleaning. Unfortunately, it was not clean at 5pm. I even told the operator after the first time that I had a feeling that despite putting the request, they weren't going to do it. After coming back from a late dinner, I came back at 11pm and still no housekeeping. At that point, I called again voicing my concern and they apologized for not cleaning. They offered to clean at 11pm. Really? At 11pm, I am going to bed. They had the entire day to clean and was pissed that I made plans to leave the property so they could clean.\n\nAt times, the registration line was in shambles at different times of the day. There were multiple lines and people blocking the hallways. In reality, this is a fire hazard and would be a citable offense by the fire marshal.\n\nI needed soap and requested it. Unfortunately, the order was not fulfilled in a timely manner (30 minutes). I asked the same operator again and she was surprised that it wasn't delivered. After about an hour, it finally came. It shouldn't take an hour.\n\nWiFi Service was dismal. The internet connection was intermittent to the point where I just tethered my phone for reliable service. I asked myself again why SLS charges the resort fee for amenities that do not function properly. \n\nI couldn't checkout via their TV system because of an error on their part. So, I called the front desk and of course waited for at least 30 minutes. Finally, I gave up and went downstairs to checkout. Again, you have the situation of multiple lines and people confused. I have to say that there are plenty of employees onsite and can direct people appropriately. I did not see this. Anyhow, I luckily got in the correct line to checkout, and told the front desk guy about my frustrations. He didn't address my concerns of course which left a bad taste in my mouth.\n\nI really think I should be refunded my resort fees at this point. I hope they fix the service issues as I see lots of potential for this property.
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