I was very disappointed with my stay at this hotel. The staff didn't seem to care if you had an issue or concern. The room was low class. I really expected more for the price paid. I was staying here for a convention at this hotel, but could have easily stayed at a different nearby hotel and walked to the convention. The San Diego weather is very pleasant for this. So, if you need to stay in this area of San Diego for vacation or a convention, I recommend that you stay at one of the other nearby hotels, such as Marriott Marquis & Marina or Embassy Suites. I would not stay at this hotel again. Listed below are the Pros and Cons:
Pros
+ Lobby was grand and elegant
+ Room had a very large HDTV
+ Great view and location
Cons
- My room smelled. The bathroom and entire room had a strong musty odor along with some other unpleasant odor. I continually opened the room window to get some fresh air.
- The walls were thin and you could hear sounds from adjacent rooms. A dog was barking in a different room. You could also hear any time neighbors opened curtains or used the bathroom etc... Also, in my room I could hear elevators moving up and down.
- Flawed room reservation process (I reserved a room 6 weeks in advance and reserved a King size bed room away from elevators): My room was not ready when I arrived for check in at 4pm. My room was eventually ready around 5:30pm. Also, they would not provide a room with a king size bed (as reserved), and could only provide a room with a double bed. Also, they gave me a room located by the elevator landing and ice machine (again not as requested).
- The double bed mattress was well used on one side (near the phone and night stand). I needed to switch to the other side of the bed for comfort.
- The room had two phones, but only one worked.
- The tile in the bathroom was cracked.
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