I've stayed here before and it was a pleasant business hotel. No complaints. This time I saw the other side of the hotel.
The first room they put me in was a "new room" on the 7th floor. It was, in my opinion, garish and tacky - cheap-looking modern furniture, color scheme of brown, bright blue, and lime green. I couldn't believe that was what they were renovating to when I'd liked all the other rooms I had here. It also had a chemical smell from all the new carpet/furnishings.
They moved me to a room on the 19th floor and I immediately saw why they're renovating. Water damage on the wall in the hallway. Really "dated" decoration. But it wasn't bad enough to be the annoying guest and move again. Then I discovered that the walls were paper-thin. The first night I thought the yelling, laughing female voices keeping me up until midnight were just thoughtless teenagers. But the second morning I heard the news and every word of the conversation between two men on the other side of the wall. Also, it didn't matter what I set the heater on... it just kept on going. If the temperature started at 70 and I set it to 73 I would regularly find it had kept going to 75 or higher.
The service to the room was not perfect. First they didn't replace the ice bag. The next day they didn't throw away the old one. I used the disposable coffee cups and after three days, the maids hadn't replaced them. So then I saw the coffee/ mini-bar guy in the hallway and thought, "Oh, maybe he's supposed to take care of that." So I told him my room needed service. Came back... still no coffee cups.
Weirdest of all, every afternoon they knocked on the door to ask, "Was your room cleaned today?" Shouldn't they know that?! When I asked them why they do that, they couldn't even explain it except to say, "We have to do it."
As I said, every other visit has been fine and I would have recommended it, but after this time, even though all the problems were small... go somewhere else. You can do just as well within a few blocks of this place for half the price.
hotel reviews