Went for our 1 year wedding anniversary a few days after we had stayed at the andaz in west Hollywood where they complimentary upgraded us to a huge 2 full bathroom suite. Andaz San Diego wouldn't do that. They claimed they were giving us a slightly bigger room than we had booked. Doubtful. Our room wasn't ready when we got there so we went to the rooftop pool. Great pool, great views of downtown San Diego. The manager gave us complimentary drinks. Finally, our room was ready, and when I started to unpack I found 3 long black hairs on the bed from housekeeping. I called to switch rooms, a cust service person escorted us to our new room where we found the same thing! 3 long black hairs on the bed. I demanded an upgrade and compensation, but they refused to upgrade us. They moved us to a third room where the buttons on the phone didn't work. And it was supposed to be a king bed and it was really a queen. Later, they called us to tell us they would comp our valet parking. Big deal. When we went to check out, the girl had no clue it was supposed to come off our bill. I also requested that they comp our room service for breakfast. I would never stay there again. Extremely disappointing for a Hyatt.
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