So there is only one review on Yelp for this joint, and a few tips. I thought that the review was just from a disgruntled customer at first, so I figured, why not. I'm currently in the process of moving to Oregon, so a lot of our things needed to go to storage for short term. Since Uncle Bob's Storage is right down the street, and also the least expensive we could find in the area (although, not by much), it seemed like the review could be bypassed.\n\nWe made our reservation online for the unit and moving truck (free with rental), so that was really nice. Upon arrival, the guy behind the counter greeted us quickly. I believe his name Paul, he was super nice and helped us through the contract and legal jazz. No issues at all with him. In fact, kudos to you Paul, because honestly you have to deal with Norissa, and she is quite the \"gem\". It seemed like she kept cutting into our conversation (while on her cell phone personal calls), to say things that were off putting to a new client. When he was explaining how our unit had to be cleaned out upon our vacating the premises, she chimed in rudely \"anytime you litter we can charge you $100\". um, hello, aren't you trying to get business?\n\nAnother issue was with the yelp check in. When you check in, you are able to get 15 free boxes. Paul had not seen the yelp ad before (which is fine, most company employees anywhere don't know they exist), so he asked Norissa about it. She put my phone one the counter and said, again rudely, \"we are out of boxes anyways but this doesn't apply to you because you got a free months rent\". hmm. okay . . . . thanks welcome wagon.\n\nSo anyways, there are also a lot of start up fees that aren't listed on the website, but in the agreement, it's all very clear and easy to understand. Uncle Bob's storage is a nice place (so far), it just seems to be the staff that fellow yelpers have issues with.
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