I wanted an unlocked Motorola phone. It looked as though Currys/Carphone warehouse at Burton on Trent had one in stock.
I went on 13th September. I waited for nearly 30 mins. Information was scanty. But I decided to buy. I was asked name, address, dob etc to be entered into the computer. Then the same questions again for a tablet. I was told I needed a charger (cost £17-99). But the bill suggested I’d been charged £19-99. However the bill was not itemised and the salesperson said I could not add up.
When I got home I found plug and charger were included so my purchase of the charger was unnecessary.
I wrote a letter of complaint to Currys (no reply or acknowledgement yet) and returned to the shop a week later. Currys staff, while perfectly pleasant, could not help. I’d have to return (18 mile journey) when the Carphone warehouse till was open. I said I did not require the refund immediately but could he take back the charger and just give me a receipt on paper to show that I had returned it and the rest could be dealt with by letter/phone. This was beyond the capacity of the system
In the hope someone from the firm is reading, the reference number on the diminutive bill is Ref435451860/175450640].
Later. I contacted Mohammed but he may be AI rather than a real person. Believe it or not I am asked to give all the information again that I've given them
already.
4 Oct. I sent a written complaint by post. A few days later I was phoned while out. A message was left but spoken so fast that it was hard to hear who it was from and 5 replays were necessary to catch the phone number and the reference number. I phoned - usual hurdles. Attentive listening (eventually) but no action. I'm still waiting 9 days later
26 Oct I'm still waiting. Do they even know or bother if I have had a refund for the mis-sold charger
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