Stayed one night at the Monaco on our way from Florida to NY. We picked the Monaco because of it's dog-friendly reputation. My wife and I were travelling with our dog and thought that, after so much time in the car, staying at a nice hotel that catered to dogs would be a nice break for all of us.
Boy were we wrong. It started from the moment we arrived. The regular valets and bellhops were not around-- and it's not like we arrived late at night, it was mid-afternoon. An older gentleman pretended to help us get our bags out of the car, but really just pointed to where the luggage cart was sitting. Then, when I was ready to go into the hotel (with some bags and the dog leash in my hand, he turned to me and asks where the car keys are. I told him that they were in the ignition and that the car was running (which was obvious from where we were standing anyway). Even though he could plainly see that I had my hands full, he says to me "well, go get them and give them to me." With the dog and bags in my hands, I couldn't walk around to the driver's side, so I tried my best to lean in from the passenger side and during this, the dog got loose. Of course, the dog getting loose was not the guy's fault, but instead of helping at that point, he just laughed while Iwent running down the street trying to catch my dog and hoping he didn't get hit by a car. Luckily, after a few frantic minutes, a passerby on the street was able to grab my dog and no one got hurt. To top it all off, when I got back to the front of the hotel, the guy says "you look tired" and smiles. I was pretty mad and just said "thanks for your help."
Some dog-friendly hotel, right? The Hotel also advertises that they have doggy amenities brought to the room by request. So, while making our reservations, we made a specific request for the doggy amenities. I also reminded them while we were checking in that we had a dog and would like the doggy amenities (bottled water, bowl, treats, etc.). We had our own stuff as well, but thought that it would be nice to have the hotel bring some surprises for our dog. Well, even after numerous calls to the front desk (and numerous promises that they were on the way)-- nothing ever came.
Furthermore, we asked the front desk whether there were any dog-friendly restaurants or outdoor seating restaurants nearby the hotel so we could eat lunch with our dog, They said No. However, we were able to find two outdoor seating restaurants right across the street from the hotel that allowed us to eat with our dog outside.
The Hotel Monaco overpromised and woefully underdelivered. I would NOT stay there again.
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