I had planned a trip a month ago as a graduation present for my granddaughter who graduated from college. I have traveled all over the world for many years and almost always choose to stay in the La Quinta Inn while in the states. So naturally, when planning this trip a month ago I chose to stay in the Manhattan La Quinta and booked my room. Upon arriving to New York and the hotel we were told by the man at the desk that our room reservation had been cancelled because they checked my card and the bank declined it. It was 10:30 at night and we were stranded with nowhere to go. The man was rude and apathetic to our situation. He called other hotels to help find a room for us but once they found us a room they were mean and not helpful as to how to get there. We were told the new hotel was 3 blocks away when it was about actually 50. We walked most of the way in the rain until we realized he lied to us. The next day I called the bank to make sure my card was working. No one called or checked my card with the bank. We were lied to, treated poorly, left stranded in the rain, and not to mention the fact that my granddaughter who has tourettes was being judged by the staff. I am appalled at this establishment and will be rethinking booking anything with La Quinta again.
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