We hit Vegas twice a year. We do a lot of walking, but we also get an adequate monorail pass for those long trips. Although, by the time you cut through the casino to the train you could have walked. But it's still fast and safe. We've always had a great experience, until recently. That's why it gets 4 stars and not 5. We were at the MGM stop and we accidently purchased a 3 day when we needed a 2 day. I asked the attendant...who barely spoke English if we could trade in our passes and get a refund on the difference or get a refund and purchase the appropriate ticket. She was very rude. She went on a tangent about how she would have to submit for a refund that takes days to approve (yeah right) meanwhile we'd still need to purchase our 2 day pass. We didn't feel it was worth the supposed procedure so we just kept our 3 day pass and went on about our business. I don't care that she didn't trade them or whatever but she was rude. She acted appalled that I even asked. She even called over a co-worker who was equally rude. Get over yourself wench, you work at the monorail stop!!! this was the lady at the MGM stop inside where you purchase tickets from the kiosk. Broken English and rude makes me want to reach out and touch someone.
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