This hotel has just been a disappointment from check in until check out. The staff isn't helpful and on most subjects appears to have no idea about anything in Chicago. Any question to the concierge staff seems to be answered by google instead of local insight. The lobby is dingy, dark, and hopelessly understaffed. Upon check in we discovered a dirty toilet, no toilet paper, and an unemptied trash can. The location also stinks b/c this place is blocks away from the other "magnificent mile" hotels. This is an overpriced Motel 8. It's dark, including in the rooms, smells funny, dirty, overpriced, loud, and inconvenient to almost everything. Do yourself a favor and stay somewhere else.
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