You know, I've read negative reviews and felt like those people were just looking for stuff to complain about. I never knew that I would have the occasion to write one of those bad reviews. Now is just such the occasion!
I wanted to like this place, but the service kept throwing up road blocks.
They offer fruit and cheese plates, along with other items that should be made available shortly after arrival. Ours was not there until right before we had to leave for the show (it is a Theater district hotel).
When it finally did arrive, the plate was very small. I knew, okay, *knew* that I was paying too much for it, but it is valentine's weekend! So let's remember the fact that the dish was overpriced.
The fruit and cheese tasted fine, but the serving was smaller than a regular sized dish, and was meant for two.
We call down to the desk to ask if the complementary shuttle will take us to a restaurant 2 miles away and they say, "Yes, I think they can do that."
We find out that the complementary car does not do that, and the restaurant is not downtown which was what the car service covered. How are we supposed to know this place was not downtown? We're not from Houston.
Finally, we check out, and it turns out that they are charging us for a 'dinner' rather than the fruit and cheese. I mention this to the front desk- my complaint yielded no sympathy. Remember, how I knew the dish was expensive? The place had the audacity to charge us even more money for the tiny fruit and cheese plate!
The Lancaster does have the advantage of being located in the Theater/Financial district of Houston, which is quite convenient for events in that area. The room slept well. No complaints about room comfort.
However, the service was lacking. The fruit/cheese plate was priced over what was quoted in the email. They could have told us that the car service does not go so far. All they had to do was let us know in advance, and we probably would've had a better experience. Just let us know the deal and we probably would've been happy campers.
Again, I hate writing a negative review about such an apparently interesting hotel, but I felt that our experience warranted this.
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