My son and I were flying RJ 733 to Amman from Riyadh on the 27th June to attend a colleagues' wedding scheduled at 9PM on 27th June 2019. Flight original timing was 12:20PM and changed to 14:10 hours. This change was announced on the previous day itself (26th June 2019). This means that the airlines had enough time or advance notification that there was some problem with that particular flight. When we checked in on 27th, the counter did not say there was any further delay. There was never any announcement but the display board showed a departure time of 4PM, after the original time of 2PM had lapsed. When passengers started to line up and waited in the queue for over 30 minutes, the person at the gate started saying "please go and take a seat" the flight is delayed as it is "too hot" and needs to cool down. All these conversations were happening in Arabic, and I am explaining what I understood. Then later (picture attached)the display board was still showing a departure time of 19:10 hours although the time was already 19:54 hours. The airline made no effort to announce any delays or provide food or any other amenities to the passengers. The flight finally left at 9PM after a delay of 7 hours. This is unacceptable from a flagship airline from Jordan. They never even said sorry, which is appalling behavior! We missed the wedding.
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