OK- maybe those folks who are driving in the cozy comfort of their cars might rate this place differently. I flew in last night (6 degrees outside), called the front desk and they dispatched the shuttle, stating it would arrive "in 20 minutes". 45 minutes later, I call, and the front desk staff told me the driver had just returned-ad that he must have missed the stop. After one hour in sub-freezing temps, the driver arrived, and 12 minutes later I was there. Hmmmm. Front desk staff was curt, offered no apologies (hey, I wasn't a hag about it- just seriously wishing I had booked at ANY of the other hotels that ran shuttles constantly!)
So- rooms are nice and shiny. Pillows on the bed were like hard sofa cushions :( Breakfast was sad-BUT the morning shuttle driver (TOM) was AWESOME and got me back to the airport in that same 12-minutes. So- a word to the owner- PLEASE realize that you can be super eco-friendly and cool and, and, and...but without truly caring for your guests, you may not have many!
hotel reviews