Summary:
- I haven't received a broadband
- problem with address: I am sure I put it correctly
- I couldn't cancel subscription, because I didn't know Three number (as I haven't received it)
- no service was provided, but received email with debt
- 2 hours talking with support with no success, they even couldn't find my order (I had my reference number)
Full story:
I ordered a broadband, but I haven't received it.
I contacted delivery: for some reason this parcel had status as refused, it turned out that the address was wrong (I am sure I used a correct address). I contacted support, but they couldn't find my order. They only tried to convince me to open a new contract and I didn't like it, so I decided to find a better provider.
After a week the delivery ensured me that they returned the parcel to a sender.
Later I called a support again trying to cancel my subscription and he ensured me that the time they receive parcel back, my subscription will be cancelled. I thought there is a delay in processing it, so I decided to wait.
A month later I received email telling me that I have a debt.
Here I am, tomorrow I am going to call them again, hope they will cancel it.
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