Before I get to the room I must mention what happened to our family reunion session.
My family got word a day or so before leaving to go to Philly from the organizer of the reunion saying that our family history sessions scheduled for a particular day located at the hotel meeting room had to be relocated because the Crowne Plaza had something else scheduled in that room that day. What kind of hotel does this to a group who booked well over a year ago for this.
Next...check in.. It is not set up in an organized way. No one knew who went next with no ropes or lines..it was a mesh of people thinking they should be next. We got word from a family member an hour before arrival (that was already at the hotel) that our room should be done by the time we arrive. The front desk said that the room is not ready. No mention or suggestion of calling up to housekeeping to see the status. I ask but they told me we can hold on to our luggage while we wait. Our family member who already checked in said we could set our luggage in their room which was directly across from our room. Okay fine..
As we go in the elevator...everyone is sliding their room keys before pressing their floor number. My family member told me that the front desk never mentioned to do that and they found out by from someone else riding the elevator. There was a sign but when you are used to most elevators by just pressing buttons..they did not look. Basically if you do not have your key you can not ride the elevator up to your room or go from floor to floor. While I understand with regards to safety...there has to be a better way or be upfront about it! One "seasoned" guest told me she wanted ice from a working ice machine and she got stuck. Time for the stairs!
As we unloaded our luggage..housekeeping was walking by so we asked them if our room was ready..and their response.."yes, it has been." My husband went down to the front desk to get our room keys and officially check in.
The room dark, dingy and the smallest water closet (toilet area) ever! Beds uncomfortable. Our phone could not dial to the front desk ( broken dial key).
No vanity space..taken up with coffee maker. Walls are paper thin. No wonder they had a packaged set of ear plugs on our beds.
Pool is not kid friendly with no built in steps just the metal hand railing on the side, deep and very cold!
I believe you get my feeling on this hotel. I close as I began with my subject line....
NEVER AGAIN!
hotel reviews