We arrived from California at 1am, after twice confirming our reservation in advance. It took until 3am to get into a room. We were originally given an occupied room, then a run-down, smoking room with a broken fan & hairdryer which was yanked out of the wall and left on the counter. After 24 hours and two more tries we finally got a room we wanted but that still had no fan. No face cloths were left even after repeated requests. Concierge was rude. Allen sent us to MOMA on a day it was closed, after telling us it was closed the day before. Construction outside our door began at 8am every day, even though the website we booked through said it had been remodeled last year. The beds were comfy and the location is great. The staff was so unhelpful and rude that it would have ruined our trip had we spent any more time in the hotel except to sleep.
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