Someone needs to remove the Embassy Suites sign from the front of this hotel. If this were a discount chain I would understand the lack of service and quality, but not an Embassy Suites. The entire building is old and it shows. One of the four elevators is broken (and in nine days I never saw anyone working on it), and another one worked only occasionally. The carpets are all worn, the TVs are old and only have roughly fifteen channels, and the locks on one of my bathroom's door didn't work. If you need to use the internet here, best of luck to you! If you pay for WiFi, it works sometimes in the lobby but rarely in a room, and the businesses center's two computers are slower than dial up and time you out after ten minutes. At one point, I came back to my room after a long day to find a giant wet spot in the middle of the floor. After calling the front desk, they eventually sent a service man. His solution to the problem? Using all my clean towels to dry up the mystery water on the floor overnight and not replacing them. Speaking of the front desk, the service is terrible. When your phone does work, good luck getting them to ever pick up. If you do happen to get through and ask for a wake up call, your chance of actually getting one is only 50%. Some of the employees at the front desk are very rude. Don't eat at the in-house restaurant, Pollo Rose. The servers are slow and the food sub par and overpriced. Since the nearest DART stop is inaccessible (across an eight lane highway), you have to use the shuttle service to get anywhere if you don't have a car. If you do, make sure you ask for the driver named Darnell! He is ultra courteous, timely, and will go far out of his way to help you out. Additionally, the man who works at the breakfast station making cooked-to-order omelets is quick and entertaining. Even on a busy weekend in the mid-morning, I never had to wait in line more than five minutes. Overall, I think you can find better service for what you will pay. But if you do stay here, make sure you lower your expectations (especially if you've stayed in any other Embassy Suites).
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