The only reason I chose SmartWings was the direct flight, big mistake. Terrible airline and appalling service on flight from PRG to FNC. Their prices are premium for the low cost product. On the 4 hours flight you are served overdone tasteless pasta with one small cup of water or artificial and cheapest “coke” or fizzy drinks. Tasteless coffee, beer and (cheap) wines available for sale but for high price. The plane dirty, my seat with the broken armrests. The seats cramped if you do not have the exit seat row. No entertainment or interactive map available during the flight. The only positive point was that we arrived 10 minutes ahead of the schedule. Big surprise as they are usually delayed.
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