We came up from Newport Coast CA to celebrate my cousins wedding up in the San Jose area. We got the "Presidential Suite" room 701 on a Friday and Saturday night. This room is large, and has a large living room area, obviously made for watching TV and socializing.
First thing we noticed, is the poor drainage of the sinks in the bathroom. What respectable hotel that charges $2,000 per night for a room has drainage problems in their "flagship" hotel penthouse room?
Second of all, 70% of the drinks in the mini-bar were EXPIRED! We saw Coca Cola products "Santa Pack 2010" Coca Cola products in the room. This is a health code violation, that we are reporting with documentation.
Lastly, on Saturday night, after the wedding, we came up to the room with 6 of our cousins (Presidential Suite apparently has a limit of 8), who all were guests in the hotel (after all, our complete family had over 10 rooms in this hotel for these 2 days). We were watching TV, having normal conversation with one of our cousins also being pregnant, so obviously we weren't "parting". We even ordered room service, and the representative came into our room, and obviously just saw our family sitting on the couch, and served us our food.
Apparently, a normal conversation between 6 of our family members was too loud for our neighbors, who started pounding on the adjacent joint wall door. Continually pounding, and calling the "security", we had the security come up to the room and basically ask everyone to leave, from a room we paid $2,000 for, and were using the room as it was paid for, not being loud.
Apparently, the manage "Romel" sp? didn't like the way we were talking to him, so instead of giving us a warning (which after the first knock everyone left except me and my wife), he simply called the San Jose PD and had us kicked out of our room, that we paid $2,000 for, and kicked us on the streets at 4 AM.
Romel and management referred to us as "your type of people" and used many other racial slurs.
This was extremely embarrassing, and completely confusing on how they would treat hotel guests in this manner.
We tried to reach out to "Bonnie Best" who is the manager, as well as the owners of this "Valencia Group", but no response despite numerous promises.
We are taking other avenues to resolves this situation, and we will keep everyone posted on all the boards.
Thanks for listening.
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