Don't be fooled by the claims on the website & the rating of this hotel. My co-workers and I stayed at the Hotel St. Regis in Detroit for a business trip and received less than desirable service during our stay. The staff was unknowledgeable & a bit unprofessional. The restaurant was overrated & it took 2 hours for 4 of us to dine on a Thursday evening when noone else was dining! The nearby area outside the hotel consisted of boarded up houses & a noisy hospital which would explain the bars & gate around the hotel. And for the best part, while we were at our conference (where we were only to take what we could fit in our pockets---I took cash, debit card, & ID) my credit card was stolen from my hotel room. The employee who stole the card used it at several nearby gas stations. Lucky for me, the credit card company has removed the items per my dispute. However, I still have not gotten any resolve from the hotel staff. I left 3 messages on the General Managers voicemail before he even called me back. The security dept reviewed video surveillance only to find they could not see my door from the camera. They were supposed to pull the card reader from the door & since I was told that I have received no reply from anyone at the hotel so the matter is still unresolved & the employee is probably still working at the hotel!!! So please if you have a choice & value safety & customer service do not stay at the hotel. If you do find yourself staying there, be extra cautious, but of course I definitely do not recommend it.
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