Last year we booked a quiet grand view room...it was peaceful, beautiful...booked it again, a year in advance...but this time when we arrived that room was taken! They offered a similar room...which we accepted (not many choices at that point)...it was by the pool, play, bar area. Too noisy. Often late into the evening. Also, initially the hot water did not come on (told it was a pump problem, it was fixed), the bathroom light would not turn off (switch was fixed, I think replaced), and the patio had old bowls in the grass. Also, we did not find the bed comfortable. So, great location, polite staff, but too many problems. They do not seem able to reserve a specific room, unlike many places we enjoy.
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