I have broadband and TV with BT and both are unreliable - with the TV typically failing 2/3 times per week ("signal weak or lost") and the broadband dropping out regularly. Due to this, and even though previous experience of trying to talk to someone at BT told me that trying to get them to do anything would be a painful process, I spent about an hour (70% of which involved listening to awful hold music) arranging a visit by an "engineer". When the guy turned up (yes, a couple of hours late), the extent of his "engineering" and problem solving was to make himself comfortable in my armchair (without any invitation to do so) and tell me that based on a graph on his phone, my service was fine. He then got upset when I told him that his stat's of the last X days did not mean anything as the problems that I had experienced also happened over than period - as apparently its rude to talk when an "engineer" is spinning a story. In summary, I struggle to see why BT allows you to waste your time booking and "engineer" and then waiting for them to turn up if the person clearly has no intention of doing any investigative works when they finally arrive. All told, that is about 5 hours of my life that I will not be getting back, and I have nothing other than frustration to show for it
company reviews