Norwegian's website is as clear as mud. They make it very difficult to find answers or contact them directly. I spent about an hour trying to figure out how to cancel my flight in June due to the pandemic. You'd think this process would be clear and featured given the current state of affairs. I found something that mentioned you have to cancel the flight, then apply for a refund. It was not specific. I cancelled the flight and then could not figure out how to file a claim. Come to find out, I had to wait to see if they canceled the flight. Now I have no recourse in getting my money back, even if they do cancel the flight.
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