we often visit the city and stay in a larger hotel. Looking for an alternative, we found this hotel online and were attracted by their description of the rooms and services. Failure. Starting with an unfriendly reception, we had to realize that the wifi did not work in our room (which is true for some part of the hotel), the well stocked mini-bar was empty, the safety box missing, no promised books, no selection of wines nor bathrope nor make-up mirror nor individual climate control nor selective range of bath and body products. Despite our requests, nothing was provided. The windows were dirty and had not seen any cleaning in months, construction dirt still on the frame. The view from our room was an old facade of an empty and run down building. One reception clerk tried to come up with some of the services, but failed despite the promises. Only a maintenance clerk who brought missing toilet paper and a small heater was really nice. Any attempt to contact the manager failed and we were charged the full amount of 240.-/day despite all the shortcomings. Any complaint by e-mail was never answered. We are very disappointed and will never return.
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