Well located for shopping and central to most of Chicago, I chose this hotel recently over the conference hotel during a speaking gig in Chicago -- I thought well for one night I'll choose style over convenience
Not a good choice!
The hotel is lovely -- light and airy, the check in was smooth, I got my Flip upgrade and it went downhill from there
The "suite" was oddly set up with silly furniture in the living area - not conducive to lounging at all -- the couch was horrible to even sit on and noisy as all get out -- air conditioning that rattled, a low vibrational hum that clicked on and off all night and the worst room service food ever -- delivery was friendly and prompt the food was tasteless and cold
After no sleep and learning that the car service doesn't start until 4 (please put that in your information package) i had the wonderful experience of a surly, couldn't care less waitress at breakfast and more bad food -- really David Burke??????
Check out was smooth but at no time did the front desk even ask me how my stay was -- trust me I would have told them
Lovely to look at but uneven to stay at
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