Their complaints service is a joke. Whilst they eventually restored my phone and broadband service after 4 days, and the engineer was fine, complaints from me about the process and their text and phone systems for reporting is an absolute joke. I finally closed the complaint with Mark as he was condescending and said I was doing it wrong. He continually told me untrue things, and told me I could speak to a ‘real person’ if I rang 0800800150 , option 1, option 4 (that’s for changing address. Faults is 1, then 2 where they automatedly tell you to text and then hang up! I was about to add BT Mobile, and that’s now never going to happen! Avoid like the plague…customer service is appalling. They don’t listen and don’t care. If you were an elderly person you would be stuffed, which could be highly dangerous.
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