Hoooo boy. I took my brother and his lady friend here for fish fry last week. I raved about how great it was, so they wanted to try. As expected, the fish was excellent: crunchy, flaky, beer battered, golden brown perfection. The service, however, was not great. It all began when my brother's girlfriend asked one of our servers if the kitchen cooks shellfish in the same oil as the fries and fish fry (she's allergic to shellfish but not regular fish). The waitress told us that shellfish has seperate cooking oil, so she ordered the fish fry with us. About 15 min after the table placed our orders, the waitress came back to tell us that shellfish is cooked in all the fryers. Our companion needed to look at the menu again to figure out something to eat...most food at the Midtown pub is deep fried, so her options were more limited now. Up to this point, actually, the service thing wasn't a huge problem. What happened next sort of ruined the night for us though. The waitress didn't come back to take our friends' new order for a long time. Meanwhile, the kitchen must have still been working on ours. Our food actually came out while she was giving her new order. Now we had to awkwardly eat while she had nothing. No one checked on us after the food was delivered either. When her food finally came out after the rest of the table was finished eating, a server inquired about our experience. We asked to talk to a manager to let them know that the service had not been excellent. The manager's reaction was defensive. She actually blamed us for not liking their weird multi-waiter system, instead of just apologizing. I get the feeling that she thought we were complaining just to get free stuff, which wasn't the case at all. She ultimately comped us a pitcher of beer, which was nice, but our dinner experience was subpar overall. Also, all the regularly priced side dishes that our allergic friend was able to choose from were fried, so she asked for a cup of soup to go with her belated entree. They charged us 4 or 5 dollars for the substitution, and didn't mention it until we got the bill. I understand charging for a more costly substitution as a matter of normal business practice, but in this situation, that seemed like the wrong thing to do.
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