i decided to stop by after hearing great reviews from my fellow students. I ordered a veggie hummus sandwich. There was one ticket in front of mine (I heard her call out the ticket orders). A group of three girls came in after me followed by another customer. They all ordered and sat down. One after another all four people got their orders and I still had not received mine. After about 25 minutes, I enquired about where my order was (to the man working in the kitchen and delivering the food) and how four people who came in after me had already received their food. His response was that they work on the easiest orders first and that mine should be up soon. Personally, I didn't think a hummus sandwich was overly difficult. After another 5 minutes had passed, the woman who rang up my order asked if I still had not received my food, I told her no and repeated what I had been told. She apologized profusely and another employee (I'm assuming a manager) also apologized. Within minutes she rushed to the kitchen and began to personally work on my order. She also offered me a free pastry and tea for my trouble. While I was convinced I would give them a bad review, they were able to redeem themselves, continued to apologize, and did everything they could to make up for the slow service. Honestly, I will probably try them again seeing as how the do have a lot of great reviews. Plus, my sandwich was delicious!
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