Surat Thani to Bangkok. Online you guys are charging 30 baht per kg and on your check-in counter you are charging 300 baht per kg. It was like a punishment for choosing Thai Lion Air. We were ready to pay the penalty of 1200 baht for by mastercard and the card machine wasn't working. What can be more worse ,roaming on the airport to get your money exchanged and pay your airline. Even after paying 1200 baht, ground staff told us to make our 10kg (single bag) to be split into two pieces and make us put our toiletries and some other thing in cheap polybag. Imagine doing these things again and again on the airport. Such depressing policies.
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