First of all the valets are excellent. They are extremely quick. It's $15 a day though and $12 if you park your own. The reservation desk is a little slow and aren't knowledgable about the area. They will tell you to go to the information desk. Gift shop is expensive for anything including drinks or paper. No paper is delivered to your door even if you are a Hyatt member which I am. The beds are awful. Yes I realize that they are getting their comfort beds in later this year but they could have at least put the normal Hyatt sheets, pillows and comforters on them. Housekeeping will wake you at 8 if you don't put the privacy tag on your door. However they will come back to check throughout the morning to see if you are gone so they can clean your room. Local calls are $1.00. Restaurants are pretty nice. Jacksonville Landing is a block and half. It's a beautiful hotel but definitely needs the Hyatt touch.
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