Reviews have the stereotype that only those who have incredible or absolutely horrible experiences will leave a review. I guess I'm in the middle of the road leaving a review having had numerous good experiences at SaBai but one bad one that will likely keep me from returning.\n\nI live relatively close and we've ordered takeout from here quite a few times. We were initially impressed with the generous portions (I could make one dish serve as two meals and that says a lot) and the great flavor. They're very quick too! Pad Thai is my go-to dish. The Mussaman is great too. \n\nOver the last 6-12 months, I've become less inclined to frequent SaBai. This is due to dwindling portions (which I was okay with to a point) and some poorly prepped meals: shrimp still cold, irregular levels of spice (I go medium), and had one that seemed like they accidentally dumped some sweet fish sauce in my pad Thai. \n\nWell, it came to a head when I picked up dinner earlier this week. I get home and the container for my pad Thai is relatively empty. I'd say it was about 60% of a normal portion. I called SaBai to ask if this portion sounded right (they had been reducing the portions after all) and they agreed it did not. The individual I talked to said he put my name on \"the list\" and my next Pad Thai would be free. Great! It didn't satiate my hunger for that evening but I definitely felt better about the experience. \n\nFast forward to this evening. My wife decides to pick up dinner coming back from work. She arrives and explains the situation only to be told by the manager that she was there when I called to question the portion size. (So, she was there when the guy told me that I'd be getting a free meal.) But, that doesn't matter. She said that she packed it and it was a normal portion. (I guess I'm lying then.) She then suggested that,\"Maybe it was a different container (it wasn't) and I just thought it was a smaller portion.\" My wife rebutted with the fact that the manager just said she packed it herself (supposedly) so shouldn't she know if it was a different container. The manager then goes on to say that the person I spoke to was a delivery boy and had no authority to give me a free meal. (I guess that's my fault.). My wife was tired from her 12-hour shift so she just paid and left. \n\nThe pad Thai tonight was one of the better ones I've had from there in a while. It just adds to the frustration because I don't see myself going back there.
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