Worst airline ever! We booked through Delta Airlines (which is great) and had this partner thrust upon us. We paid for Business Class but the service provided was not even Economy level. We flew from LA to Rome and then back again. There were many flight attendants but once the meal was served and cleared away, all the flight attendants stood in the galley and weren't seen again until the next 'meal" (8 or 9 hours later). They never circulated through the cabin offering juice or water, let alone a snack. This happened on both flights. We've flown Business Class to Europe on other airlines and expected the service to be comparable to those other airlines. On the way home, we sat on the plane for over an hour past departure with no one offering an explanation or an apology. We had a connection in LA that we almost missed. The flight crew was totally unconcerned about anyone but themselves. The food was mostly inedible and they should be ashamed to call themselves Italian after the glob of dough with congealed cheese that they served as Pizza Margarita. I would rather walk to Europe than fly this airline again.
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