We attended a conference at the JW, and it is fine for the business traveler. If you are looking for a personal luxury experience this is not the hotel for you. The normal amenities were lacking in the rooms i.e. shower caps, mini bar, turn down service. The meeting rooms are huge which makes it hard to hear, while the standard rooms were small. The pool and spa are spectacular, but if the weather is bad, as it was for several days of the stay, the pool is of no use. The spa and golf courses are the best features of the property. The very best of our stay was the outstanding staff. Management should be commended for the staff training. Maybe it is just San Antonio,Texas, but everyone was as friendly as could be.
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