They do not take scammers off their website- avoid if you cannot afford to loose money.
We put up a bark and were unfortunately scammed. The cleaner cancelled the clean and made platitudes to have returned the money when it hadn’t. Whilst Bark doesn’t vet their professionals, I have emailed them to make them aware of the fraudulent service. However, instead of further investigating or taking the fraudulent service off their site, their response was that they will not do anything as it’s the clients responsibility to vet the professionals and they will not intervene between agreements made.
This is a shame as it undermines the credibility of their website and leaves clients vulnerable to fraud.
If you have fallen prey to a fraudulent service, do consider contacting Citizen’s Advice and your bank. These are agencies who will take action unlike Bark.
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