After 3 weeks of visiting my family in Washington, two of my children were returning to Texas today unaccompanied. My wife's and my names were added to the unaccompanied minor packet, however, the desk agent only added my wife's name into the system, preventing me from being able to get a security pass to meet them at the gate. The ticket agents at DFW airport told us of the error, but made no effort to attempt to find a way to rectify the situation or even show a basic level of human empathy. They said it was the fault of the SeaTac branch and was not their problem. They refused to take any company blame and instead continually tried to push off responsibility and without making any effort to solve a problem. I understand the original problem was created by the SeaTac ticket agent, and they need better training and attention to derail, but the lack of even average customer service at DFW ticket counter really irks me as with just minimal effort on their part, I would at least not be writing poor reviews about Alaskan Airlines. I did file a complaint directly with their company, but after seeing the way they Alaskan's employees represent this airline, I will be looking at taking my business to their competitors in the future. Don’t fly with Alaskan Airlines, their airport employees do not care about their customers.
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