I flew with my girlfriend with 2 carry-ons and 2 checked bags each. We expected to pay $100 for each of our second checked bags because that's what the website says. However, we found out while checking the bags that they only allow 10kg per carry on bag. So we ended up having to pay and extra $200 each (on top of the expected $100 each) to check our second carry-on bags since they were both over 10kg. I have never had an airline weigh my carry-ons before. We gave them our credit cards and then once they checked our bags, they told us we had to go to a different counter to pick up our cards. We went there and proceeded to wait for 45 minutes while they tried to charge our cards. There was no one waiting in front of us. It literally took them 4 staff members and 45 minutes to swipe 2 credit cards. They finally told us they would waive one of the $200 charges. We gladly accepted this and left to board. I found out later that they did actually charge us that $200 even though they said they wouldn't. I called Korean Air customer support about this and they told me I had to call a different number because the flight was partnered with Delta. The woman told me the number would work even though I am international. I called that number and it didn't go through even though I used the correct country code. I know they blocked me because the same phone number still works from my girlfriend's phone. Absolutely horrible. The flight attendants woke my girlfriend up to tell her to raise her seat during meal time. They also woke me up to ask if I wanted a meal on our second flight which was only 3.5 hours. It was already half-way through the flight. Don't wake your passengers for such silly reasons. Falling asleep on a flight is already difficult enough.
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