ESPAÑOL: Ahora mismo me estoy hospedando en el hotel, como lo llevo haciendo desde el año pasado unas cuantas veces. Pero este año esta siendo desastroso.
Intentamos hacer una reserva desde la web y contabamos con un codigo promocional. Al utilizarlo decia que no habia habitacines, si no lo utilizabas si habia habitaciones.
Nos quisieron meter en una de las habitaciones mas pequeñas que cuenta el hotel para estar hospedados durante 8 noches.
Este año nos encontramos con la sorpresa de que ya no habia nevera en la habitacion y teniamos que pagar por la nevera, pues bien contratamos el servicio, nos dijeron que la tendriamos durante el dia. Han pasado ya 3 dias y todavia no tenemos la nevera.
Nadie en el front desk se quiere hacer responsable de nada y no te dan ningun tipo de solucion. Ademas de no pedir disculpas por las molestias. Hemos tenido que tirar mas de 100$ de comida por no tener la nevera y que minimo que invitarnos en nuestra estancia a desayunar en el hotel. No tienen ningun tipo de consideracion al cliente.
No eramos los unicos que estabamos en el front desk protestando del mal servicio. A otras personas italianas les habian puesto en vez de en dos habitaciones dobles en una misma habitacion tres camas. Es tremendo. La gerencia de este hotel es una autentica verguenza, y si tienes algun problema olvidate de que te vayan a ayudar porque no te brindan nigun tipo de solucion y no cuidan al cliente en absoluto.
ENGLISH: Right now I am staying at the hotel, as we've been doing since last year a few times. But this year is being DISASTROUS.
First, we tried to book from the website and we had a promotional code. When we used it it said that they did not have rooms and, if we do not used the promotional code, actually they had rooms.
Also they wanted to put us into the smallest room i have ever senn at this hotel to be staying for EIGHT nights.
This year we are surprised to know that there was no fridge in the room and had to pay for the fridge. Well, we hire service, they told us that they will put in our room the fridge during the day. That night we came with all the groceries, food, yogurts...and the fridge wasnt in our room! 3 days have passed and still not have the fridge!!
No one at the front desk wants to be responsible for anything and they do not give any kind of solution. They do not even apologize for the inconvenience. We had to throw away more than $ 100 of food for not having the fridge when they actually told us that we for sure will have it at our room, and the least the hotek could invite us to breakfast in our stay at the hotel. They do not have any consideration to the customer.
We were not the only ones in the front desk complaining of poor service. Other people had put them, instead of two doubles bedrooms, they put in the same room three beds. Is tremendous. The management of this hotel is a disgrace, and forget if you think that this hotel is going to help if you have a problem because they do not give you any kind of solution and no customer care at all.
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