When I Originally booked my flight I paid all the extra fees to ensure that I could make a change, or even cancel, and receive a full refund. Literally less than 12 hours before my flight was set to depart, They did a full cancelation of the flight and expected to rebook me days later to arrive at my destination. So, I chose the option to cancel my flight and rebook with a different airline. Fast forward to 2 weeks later, I still have not received the payment on my credit card. So I phoned customer service tonight to inquire.... And the man I spoke with was the most condescending person I have interacted with in a very long time. period. He was unbelievably rude, cut me off repeatedly, and was very sarcastic in his answers when I genuinely asked questions about the airline and their performance. Then i find iut this whole time itd because they chose to just credit my account rather than my card, Which was not agreed upon when I first booked the flight. Thankfully they refunded me fully in the end, but the phone call still somehow ended with this man being terribly rude with me for no reason whatsoever. I was calm, polite, and friendly through the whole conversation.I'm not sure what I did so wrong, but I certainly will never make the mistake of booking with Porter again.
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