My wife and I stayed here for our honeymoon, at the end of our trip. We were very disappointed by the entire stay. We had expected a cool hotel, in a cool, laid back area of SF. What we got wasn't a cool hotel and certainly not a laid back area - it was busy, loud and full of tourists. Our fault for picking it perhaps but it doesn't excuse what we experienced at the hotel.
Waiting a while to check in, it appeared there was a problem with our booking as the lady disappeared to "check something", coming back a few mins later, seemingly relieved she had sorted our room. Despite booking a year in advance, had they not allocated our room correctly? We found our room to be average with nothing much to write home about.
That night, we asked the concierge for a cab into town. We got put into his "friends" taxi, which took us to town for a flat $20 rate. This cab turned out to be unmetered and the actual ride was never more than $12 when we did it again during our stay. We didn't feel the hotel should be using unsolicited cabs like this. Perhaps they benefited in some way from it...
The first night in our room was appalling with the air con in the room above audible through the ceiling all night and the noise outside in the street constant until about 3am. Of course the hotel can't do anything about the noise but perhaps double glazed windows would help minimize the sound intrusion and also modern air con units wouldn't be so audible?
We complained about the room and asked to be moved but were told it was too late in the day and no one was around to clean our room and offer it to anyone else. We asked what could be done for us and we were offered...earplugs.
Promised they would be brought up to us immediately, the earplus took two calls and 40 minutes to arrive and then...how can 2 people use 1 pair of earplugs is beyond me!
Overall we found the hotel to not live up to the other Holiday Inns we have been in and offered poor facilities and poor staff service.
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