My mother and I booked a once in a life time trip to New York, and were suffiecently impressed with the hotels website when booking.
On arrival, we were disappointed to see how different the website and real life version where. The hotel is 'tired', and the only saving grace was the fantastic conceirge- 'Michael' who was kind, incredibly helpful and gave fantastic recommendations.
The peak of the disappointment, was during the night before my birthday at 3:30am in the morning 4 very drunk and loud men started banging on our door (which was intimidating for 2 women on their own) and being sick outside the door. The next morning, when we reported this to reception, the receptionist made it very clear that the hotel didn't care about what had happened. The mess was cleaned up- eventually, but the hotel room and corridor stank of vomit for the next 3 days, which made us in turn feel ill. Although some staff at the hotel were lovely (the cleaners for example), the receptionists were rude and made it very clear that they were not there to help you.
A disappointing stay in a hotel that looked so promising.
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