My boyfriend and I stayed at the Kona Kai over the Memorial Day weekend. When we arrived, we were looking for our room and kept accidentally opening up rooms that had maintenance supplies. These rooms did not indicate that they were maintenance and should have been locked; seeing this was not pleasant. There were also a lot of flies in the open air hallways so flies kept getting into our room coming and going. Also, our next door neighbor decided to fight at 12 am so we called security to get the issue resolved, which was done so within 5 minutes so we were happy with that.
We got a room package that included free breakfast which was great, however, there was hardly any staff to accommodate seating. In addition, service was extremely slow. It took us 20 minutes before we got our bill after asking them twice. To add insult to injury, several days later we checked our credit card statement to see if the charges at the restaurant were correct (we ordered a drink on the menu that wasn't included in the free breakfast) which should have been $2.50 with a $1 tip. We discovered that our credit card statement showed a charge for $12 over, so we suspect that the waiter sneaked in a "1" before the $1, making it an $11 tip. This has happened to us at other restaurants before albeit not often, so make sure you keep your receipts.
Overall, the location was great but we saw other resorts next door that seemed much nicer. We will not stay here again because of poor service and shady practices.
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