I reserved 4 rooms for a business trip at this hotel, guaranteed for late arrival on a credit card. I had left instructions that we were arriving VERY late and may not be there till midnight as we were driving from Ontario. The last time I spoke with them to make a change to the reservation was at 2 p.m. that day. Unknown to me the credit card was denied. We were turned away at 11:45 pm after a grueling 7 hour drive. It turns out that they did not scan the card until 5 p.m. and of course there was nobody at our office to "fix" it at that time since we were closed (the voice message on the phone also mentioned our business hours). Rather than waiting for our group to arrive, they let the rooms to others leaving us stranded. To add insult to injury we were treated very rudely by the front desk staff who even hesitated to let us into the hotel lobby. I won't book there again. The Granville Inn was very happy to take us in even at that late hour.
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