Our family of 3 stayed at this hotel and went to Sea World. I can not begin to tell you all the bad things that happen.. When we where leaving to go to SW on the first morning my daughters Nintendo DS and 4 games and the case and charger were on the nightstand when my husband suggested that maybe I should put it in the drawer while we were gone, so I did. The day after we got back to our home I realized that I had never got the DS out of the drawer of the nightstand.. I got on the phone and called the hotel and the Asst. Manager said that they had found it and it was in one of the lost and founds that there is one on each floor of the hotel, he said to call back later on that night and told me who to talk to. When I called back I was told by this employee that he was NOT found that a car charger and car remote were found in the room next to the room that we stayed in. Also I ask at this time had anyone else stayed in this room since we left and she said NO! The next morning I called again to talk to the Asst. Manager and he said that they had found a camera chip and that it was in the room on the other side of ours not even the same one the female employee told me about. I called again the next day and the next and finally got to talk to the Manager and he said they and found a DS and I told him that was what I was looking for and he said no, that it was a camera chip and then lafter on it told my husband he never said he found a DS and that if I called again that he was going to call the police and report me for calling them ever day and asking had they found it yet.. He said my kid left it somewhere else not at that hotel.. She never even knew it was in the drawer or that I had left it until I called the hotel.. I called the corporate office and they said the hotel would have to be the one to do something, if anything was done about it.. I ask the manager if he would replace it or give us a refund and he said NO WAY! Also the room smelled like smoke and the ice box never got cold and we always and to ask for towels and the pool was dark and dirty and the dumpster was to close to the pool area. The breakfast was poor, and the smoke detector was beeping and my husband went and told them and they gave him a battery and told us to change it.. Never stay a hotel owned by this company.
hotel reviews