We stayed here 2 nights in August. When I pulled into the driveway and unloaded the kids to go check-in, I was told that I needed to park in the parking garage FIRST and then check in. I thought this was interesting because the same guy was helping other people unload their luggage from their cars, and then waiting for them as they checked in. But we had to park in the parking garage, unload our car in the parking gargage and bring our luggage with us to the front desk and then check in. I have a theory on this, but hesitate to say. Anyway, minus the unfriendly staff, including front desk person, the hotel was nicely located close to shopping. There is a free trolley that will drop you off close to your hotel (not at) from Navy Pier. Our room was nice, bed and pillows were comfortable. The kids complaint was that the pool closed too early. Many of the hotels close their pools at 11:00. This pool closes at 10:00 pm so if you go out for dinner and don't get to the restaurant at 5:00, or go shopping later, by the time you get back to the hotel the pool will be closing. We did go one morning and it was neat that it was on the roof, (on the 5th floor) but in a city like Chicago with things being open later, it would be nice for the pool to stay open later as well. The biggest plus is that most things are within walking distance from this hotel.
hotel reviews