My husband and I stayed at this hotel twice in the past 2 years during an annual dance competition event, which was held next door in Manhattan Center. The hotel staff was very accommodating in giving us a room that we wanted. We had few problems with our stays: 1) We did not receive points/miles for our hotel stay though we paid over $523 including fees and taxes, because according to Wyndham Rewards rules group rate ($ 149/night) does not qualify for any points. I think that this rule is very unfair to customers. We compared this to Hilton or Marriott, where we always earn points regardless of the group rate. If Wyndham Rewards program does not allow earning points, I recommend staying in non-Ramada/Wyndham chain of hotels, if possible. 2) The passage to Manhattan Center was not opened and dancers including us had to go out onto the street in cold wet weather in our costumes and enter Manhattan Center from the street. Hotel management could have coordinated with Manhattan Center management the passage opening either on the 1st floor or 11th floor. 3) bathroom was in dire need to updating (chipped and old tiles, painting was very old, there were 2 huge round chips in the front 2 corners of the bathtub, i.e. the size of tennis balls. This was probably due to a poor quality of bath tub resurfacing/re-grazing
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