Just returned after a four day stay for a conference. I've never been so disgusted and disappointed by a hotel in my life. I booked several months ago on a group rate (that wasn't cheap by any means) and was put in a special needs room on a top floor.
The first thing I noticed was the scarred walls, the dirty lamp shades, the picture on the walls had no glass in them (I would later see the same print in another room with glass, the carpet had been ripped up and put down in such a way that it didn't cover the entire floor. There was no dressing on the bed - just a white duvet liner wrapped in sheets.
The electronics in the room left much to be desired, especially the 32 inch television circa 1992 that buzzed so loudly I couldn't hear myself think. In the end it didn't matter much since there was no premium cable station to to be had. But hey - there was no shortage of porn to be had at your convenience! So there is always that.
Once I realized there would be no "engineering" assistance sent from the front desk I called and cancelled the service request for the television and decided to take a nap. That required closing the drapes - not a huge expectation except that a third of the shade panel on the right promptly pulled away leaving no way to darken the room.
At this point I was laughing and ended up shooting a video of the room to share with my friends. One friend in particular was a conference planner for a national organization and she felt so bad that she ordered a special amenity that was promptly sent up. Grateful to my friend I took a picture of the care package, typed out a thank you note on and sent both via text. Immediately she responded telling me that the hotel got the order wrong and she was sorry. (If you are a diet coke addict like me staying in a pepsi product hotel, you'll get my drift).
The next morning was a continuation. Try to take a shower? No water pressure. It was literally like showering with a sink sprayer. Tried to stopper the sink, only to have the pull come up and OUT of the sink. Curious to know what brand of travel sized shampoos they used? I found that the lotion (Portico I think) was partially used and missing a good - I don't know - FOURTH of the product. After rinsing the shampoo out of my hair for the 25 minutes it took with zero water pressure I learned that NO there would be no plugging in and heating of a my flat iron because the electrical sockets were so OLD they wouldn't accommodate the hair dryer and the flat iron and I wasn't about to plug it into a socket and leave it on the carpet while I dried my hair.
I gave up. Good thing the bar didn't suck. There I met a colleague whose full-price room was a small suite add-on that had just a bed and chair - no desk, ottoman for her to put her feet on and only a ledge to prop her computer to work. She booked her room before I booked mine.
Sincerely,
Disgruntled, disappointed and slightly drunk in 1633.
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