My home broadband was supposed to be installed on the 13 April. I was told a surveyor would pop round a few days before. This never happened. on the installation date, I member of Vodafone and city fibre came to our house. only to tell me they could not do anything as we needed a wayleve form. I have a shared driveway with my neighbour. I offered to print one for them, but they has said no. so I was left with a failed installation. I was told two things, both were lies. 1st I was told my back up dongle would work in the mean time. I have just found out this is not true as that will only work once the installation is complete. 2nd I was told I would get a call to arrange getting this installed. No one ever called me! I have had to call up 3 times, each time speaking to multiple advisors. my new installation date is 29 April, so I am without internet for 16 days! not only do I work from home, so I need the internet, but I also have a smart house, so without my internet I can not heat the water to give my children a bath! because of the incompetence of city fibre and Vodafone, I could also loose my job as I am unable to work from home without internet! I am disgusted at the service I have been given, I expected more from Vodafone. no offer of compensation and defiantly no resolution! if I loose my job I shall be seeking legal action against both companies.
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