I've stayed at the soho grand many times on business. Love the location, and staff are great. On my recent trip in September though I just felt things were not to their usual standard.
I had a problem with my air con as it seems did several others reading the last few reviews, they did try to fix it but unsuccessfully. Also had a problem with my tv. One morning I discovered that my hair dryer had been removed from my room so I rang to get another one delivered, they came straight away but with an iron !! I love the fact that they are a very dog friendly hotel but unfortunately this time I had barkers on my floor which was a bit annoying at night.
I will go back though, its always been so good in the past. I told myself they were just having an off week.
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