We made the mistake of booking our room through hotwire and though it says it guarantees the room will sleep the number of guests you enter, we ended up with a room with a king size bed for 3 of us. The staff at the registration guest first said all rooms were booked for the next several days when we asked about a room with 2 beds, then later said there were other rooms available after all. We had to pay $30 extra per night for a roll-away bed and while we now know not to use hotwire anymore (3 guests, one bed? Ridiculous), the staff was clearly not interested in our satisfaction or comfort. They basically treated us like second-class citizens because we used a third party to book the room, couldn't be consistent with what they told us about room availability after the first night, and unapologetically charged us extra for a roll-away (after driving 10 hours to get there, this was not a welcoming experience). The views from the room were pretty, the rooms are beautiful with comfortable beds, and there are plenty of attractions within walking distance. There are few restaurants in the immediate vicinity but plenty if you're willing to walk several blocks. We would definitely not stay here again due to the poor service at the front desk, especially considering how many great hotels are in San Francisco at comparable or cheaper rates.
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