There's not much to really love about this hotel, and quite a bit to dislike. The building itself is fine: spacious and modern public areas (though *always* crowded), but the rooms need some updating. The shower was so spastic that we were alternating between scalding and cold the entire time. The hotel's in a decent part of town, and it's very close to Union Square shopping. The service, however, is what got me. Charging a fee to deliver packages to the room? Total nonsense. No business center and expecting guests to pay to use a Fedex Office location in the lobby? Ugh. There are other, better Hiltons in San Francisco.
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