My husband and I have been regulars at the Rio for many years. However our last stay on 9/19/13 left much to be desired! We were given room # 512 in the Ipanema tower that was directly above the All American Grill . As soon as we walked in the room smelled like someone had been barbecuing in it . As the evening wore on the smell got stronger and stronger .\n I went downstairs to see if we could be moved to another room due to the awful smell . The check in woman referred me to the manager Christopher Manville who actually brought a security guard out of the back office with him! \n I explained the situation and was told by him that there were no other rooms available without even a sorry or any alternative solution. He then told me I could go to caesars.com to register a complaint . I did that twice but to date have not received a response .
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