I travel constantly for both business and pleasure. Prior to arrival I received an email from the concierge saying I could check in directly with the Concierge desk. When I arrived at the hotel I went there. I was rudely told to go to the front desk. OK.
Later during my stay I had a problem with the room. Called. Nothing done.
I had access to the concierge level. For both breakfast and evening the food was either old or the trays were empty.
The thing that bothered me was the total lack of customer service by the majority of the staff.
After my stay in Austin, I flew to another location and stayed at another Marriott hotel. Next morning I was in the concierge level having breakfast. That General Manager goes there every morning for coffee and to great the guests. Excellent service from everyone from check in to check out. I mentioned my experience at the Austin Renaissance. He emailed the Austin GM about my comments. No reply. No one from the Renaissance followed up.
For what is supposed to be a higher level, the Austin Renaissance is not worth the trip!
hotel reviews