I have stayed in many Washington DC hotels, but this was my first time staying at the Grand Hyatt. We were there for a national Disability Policy conference, but unfortunately, by the time we booked our room there were not actually any truly accessible rooms available. We got a moderately "accessible" room with minimal space and closet with lowered rods (although the hangers were still up high) and a regular bathroom with a shower chair that we had to lift in and out of the tub (and was extremely heavy- I would not have been able to do it if traveling alone)
Before I get to the good things- another thing that was a huge pain, was when I had a package delivered to the hotel. I was at a reception the day it was arriving and called the hotel to confirm it was there and I could pick it up when I returned. After going back and forth, respelling my name, and finally giving them a tracking number, they confirmed it was there and I could simply have it brought up to my room when I returned. However- when I did return, that was not the case. I spoke with a bellman, and there were some language barriers to begin with, but he called me back numerous times asking me to respell my last name (which is CYR. 3 letters) Then saying if he couldn't locate it, he would call me to come down and look WITH him. About 10 minutes later, he did not call, but came up to the room (wearing dark sunglasses... at night, inside?) and instructed me to follow him. Luckily my boyfriend was traveling with me, and I had him come with us, as I would NOT have felt safe doing this alone. We truck all the way down to the mail center, and as soon as we enter the room, we turn our heads, and my boyfriend says, "There it is." Right immediately in front of us was my package, at eye level. Finally, at about 10:00 pm (this conversation started at around 6:00) we were able to have it brought up to the room and be done with it all. This same bell man also made me go into the luggage check room with him the next day to identify our bags, then questioned me when I told him which suitcase was ours...
Aside from those things, this is a great hotel. We were able to walk to Capitol City Brewing for dinner which is right across the street, there is a Starbucks and cafe in the lobby (huge, as I am completely incompetent with hotel coffee makers) and when we dined in the restaurant, the manager came over and asked up about our stay, what we would change and was very receptive to our feedback.
Overall I would stay there again, but if you need accessible accommodations, be sure to plan ahead!
hotel reviews