We booked a weekend at the Hilton Suites for a girls' weekend getaway, and had many, many issues with poor service at this location. Our rooms were given away with little explanation or apology, and we were offered sub-standard rooms only. On Saturday, we were promised a move to our originally reserved rooms by 3 p.m., which did not happen. The entire time, the front desk staff was incredibly grouchy and did not apologize or attempt to make amends. We had other issues with our bill and key cards. The hotel itself is nice, as long as you don't interact with anyone who works there! I will never stay at this hotel again, as there are a plethora of other options nearby, namely a Residence Inn across the street.
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