Return flight to Bristol from Gothenberg 20/03/18 pulled, told incrementally 1-2 hours at a time of delays from midday until finally at 22.30 we were herded on to bus from gate to plane & promptly back again. Continual stories told by Menzies staff (no BMI staff at the airport)that planes were arriving from 3 airports. Told that the flight would change destination to Birmingham not Bristol, then reversed. 2300 told no flight, 2330 taken to overnight accommodation, told we would fly 0600 Gothenburg - Frankfurt. Arrived to find a 1 hour delay, flew from Frankfurt to Bristol. Very poor communications, rudeness from Menzies staff, lack of kindness to elderly, young babies, stressed customers missing connections/work/transport at destinations. Arrogant staff whose answer to angry customers was to call security rather than calm very patient but by then annoyed customers. Some meal vouchers eventually supplied were insufficient - 6 euros for 2 of us?! Further vouchers given too late at night & un-usable the next day. Lack of clear comms via customer care line, constantly engaged, phone staff poorly trained & no continuity, no return calls when requested, no records of complaints/claims kept, obscure signposting on website to complaints procedure, still waiting 15/05 for compensation.
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