I spent last weekend at the Rancho Bernardo and was very disappointed with the experience. Even though it has nice surroundings, the hotel room was little better than staying in a Best Western. The hotel room, while large and comfortable, was old and very tired looking in terms of decor, the bathroom was extremely basic and there was hardly anything in the minibar. You are charged extra for parking even though free parking outside the hotel would be a significant walk. The main pool was closed to hotel guests all day Saturday even though you pay an extra resort fee for use of the facilities. I called for a spa appointment two weeks in advance and was informed there were no appointments available for the entire weekend. There was a disgusting smell in the main bar (like sewage). Room service was extremely slow. The concierge was very helpful but that is about the only good thing I can say about this place. Don't be fooled by the 5 star rating - it falls shockingly below that standard.
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