This hotel was far from what I have experienced at Renaissance hotels, from ck in to ck out.
We stood in front of the clerk at the front desk for several minutes waiting for him to 'notice us' ie. greet us, nod, anything while he tapped away at his computer.
My son couldnt get the TV to work as the remote was broken, someone came up to fix it, after the 3rd attempt I said enough.
Room service forgot so many items they also had make 3 visits I was so sick of answering the door!
We soon discovered that the walls were so thin we could hear conversations as people walked thru the hall; but the worst was when a shrieking came from the bathroom in the middle of the night, apparently it had something to do with the water pressure as it ceased when we shut off the water supply to the toilet.
Upon ck out I related all this to two ladies at the desk and they stared at me blankly, and mumbled an apology.
When we went to our rental car someone had thrown some sort of ice cream drink all over the hood.
Not a place I will return to -ever.
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