I booked hotel room for a friend of mine who is a double leg amputee. he was traveling through Jacksonville with his wife, young daughter and dog. I called hotel ahead of time, spoke with Debra who told me that they don't usually allow pets in their hotel, but would make an exception because of his disability. After driving all the way from New York , my friend could not wait to take a bath and sleep. But when he arrived ath the hotel, Debra told him that they would not let him in with dog. He called me on the way to another hotel and told what just happened. I called Debra and told her that she might be violating "Americans with Disabilities Act". She stated that she would not take a risk with the dog, and that i should cancel my reservation.About 30 minites later she called me back saying that her boss finally agreed to let my friend stay at their hotel . When I called Igor, he was already far away and was in the middle of paying for a room at another hotel. I then tried to cancel my reservation but the penalty was the amount i paid for the room. I called Debra and she stated that she would not take a risk reimbursing me and that i should call Mohammed Monday at 10:00 and negotiate with him. These are the people who will take the risk violating disabled people's rights, but would not risk loosing the money they are not entitled for in first place.
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