I stayed here 3 nights for a tradeshow event and I was pleasantly surprised; mostly good. The check-in was a breeze, even for an early (morning) check-in. The hotel is undergoing renovations and this was made clear by check-in agent; all guests would get 1000 Hyatt points (I never heard any renovation noise). As just a base Gold Passport member, I was assigned a nice sized corner room. There was tons of room in the bedroom area (a sofa off to the side) and the bathroom was overly large with tons of extra counter space. I was impressed. 2 waters in my room, were replaced each day.
The stay was very good, bed was firm. In addition, for being in a congested area of the city, the street noise was minimal. The hotel bar is very small and hopefully the renovation improves this. In addition, there are still tube TV's in the room. Really? Hello, the 90's are calling? But, I do see a lot of potential here, since I believe this was recently taken over by Hyatt. After the full renovation is completed, I see good things here.
Final point: I think the staff is definitely above average and willing to help out with anything.
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