We pay money for an extended warranty on a TV. The screen started to blink and we took it to Currys to be fixed under warranty. They said it would take a up to seven days. Two weeks later no news and the website said contact required on a 5p per minute number. Went in-store and they said to come back next day with ID and we could have a new TV. Next day told a voucher was in the post. Now over three weeks later and no vouchers have arrived and guess what the website says contact required on a 5p per minute number. These people are thieves who take the money and do not give the service. It is fraud plain and simple and we are going to the police. Never ever pay warranty money to these people. Updated.... We went into the Currys store today and the same person who told us that vouchers were in the post a week ago said that we could use the code to buy something . It is not enough for a replacement TV and why did he not do that a week ago? Do these people not realise that a repair or replace needs to be done quite quickly? They knew two weeks ago that the TV could not be repaired and we have had no phone calls to let us know or anything. The voucher amount isn't enough for any TV anyway. It is awful service really awful.
company reviews