Was there anything good about the experience? The food tasted okay and the beds were comfortable. Now for the bad:
Noise:
- Next to the train which thundered by at regular intervals
- Noisy heater / air conditioner
- Maids that yelled down the hall early in the morning constantly
Other:
- Very small breakfast area for the amount of people at the hotel
- Bad attitudes from the staff on multiple occasions
- Very sketchy area - didn't feel safe walking around due to traffic and ambience
The worst part?
The shuttle!!!! The reason we booked the hotel in the first place was because it offered a shuttle service. The service was a complete joke.
- On multiple occasions we had to wait for the shuttle for over an hour. It was supposed to come at regular intervals and wouldn't show up. One night we waited an hour at the metro station to be picked up and no sign of the shuttle. We ended up with almost 30 people waiting there with us and had to make multiple calls asking where the shuttle was only to be given attitude by the staff.
- I waited over an hour the day I left for the morning shuttle because the shuttle is shared by two hotels and it would fill up at the first hotel and not even make it to our hotel to pick anyone up!! I was lucky to get on the shuttle that arrived after an hour but it was small so the others had to wait presumably 2 hours at that point because they didn't fit!
It is impossible to plan on the shuttle and use it to get to town. I lost several hours of my trip just waiting if it would show up.
The worst part? When we'd been waiting at the hotel for an hour for the shuttle and I went to ask the lady at reception again where it was:
Her: "Oh it'll be here any minute."
Me: "There's a lot of people waiting!"
Her: "Oh don't worry we have 3 shuttles and if there's not enough room we'll just call the second or third shuttle."
OH REALLY...why not call them AN HOUR AGO !??!?!? Terrible attitude. I will never stay there again nor will the other travelers I spoke to who relied on the shuttle.
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