This will be my 3rd year staying in this hotel consecutively. I have always raved about the service, cleanliness, great location (for those of us who live at Javits), always received a high floor as requested by the "extra notes" you write when using whatever booking agent. Always worth the stay for a 3 start property...
Wow! this year I am in shock. I arrived early on a flight from previous meeting in Boston (stayed at the Seaport as usual their service is hard to beat)... Asked if my room was ready and I was able to check in early; they said no they only have a double bed room open at that moment. I thought no problem please store my bags and I'll go walk around Manhattan entertain myself while waiting for my room. All of a sudden he says "Ohh.. I see you used a 3rd party to book the hotel and pre-paid your bill."(I sure hope by getting an online discount this doesn't hinder your treatment at the hotel. I could have stayed Westin times square for same rate). Of course I stated "yes sir I'm on business the company pays prior to me arriving".. Rep:"well then I have a room for you then on the next floor..." I started thinking something fishy is going on already as just 1 min prior they were out of rooms and now they have 1? I said no thanks I'll wait for my room, but before I turned around he was handing me a key. I then stated I will be down later to see if my real room was ready as I did pay extra to stay in a nicer room; not one next to the street traffic.
To make a long story short; they now refuse to move my room from this one they have put me in and by stating "we are fully booked", but yet every time I am at the desk below they are upgrading peoples rooms upon check in to higher floors automatically. I hate being on a business trip where you are trying to write your reports and get some sleep in a cold room with traffic only 12 ft from the window.
Concierge was helpful; should smile more.
Rooms are still very clean.
hotel reviews