Manchester to Varadero, Cuba. Never used this airline before, but had no reason to think it would be any different to the many long haul flights we have taken over the years. Wrong! We had no idea we were flying with a long haul version of Ryanair. Nice clean plane, decent amount of leg room with rather uncomfortable seats. We had had to pay £25 each way to choose our seats or risk the real possibility of having to sit separately on a 10 hour flight, which had already added £100 to the cost of holiday. The overhead lockers are quite small, and the baggage allowance is a measly 20kg hold and 6kg hand luggage which is strictly adhered to. On the return journey we were 1.2kg overweight, and were charged £20 by the completely inflexible ground staff - no receipt given, and cash only payment. Have been overweight by this trivial amount several times on other airlines, but have never ever been charged! Disgusting daylight robbery. On board we got settled in and once in the air the drinks trolley came. We were charged £2.80 for a cup of tea! I thought it was a joke , but everything was to pay for, at 10 times the cost of the supermarket (1.30 for a kit kat!) The only free drinks were a bottle of water on the outbound flight (none on the return) and the tea with the two meals, which was half the size of the one you had to buy. We also got a complimentary cornetto on the outbound flight, which was so small it was gone in two bites. The out meals were quite nice, coming back the breakfast consisted of a yoghurt and a cake, Who eats cake for breakfast? Turns out we do, because we are starving ! The headsets were free but poor quality, the entertainment was rubbish, uless you wanted to pay an extra £5 for a better choice of films etc. The cabin crew were pleasant enough if a little disinterested. Overall not a pleasant flight, and not only will we never use this airline again, we would not recommend it either.
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