My wife and i went to San Antonio for a week. We were surprised to have to pay $25 daily for parking. 1st room we got was too small. Jordan at the front desk changed our room without a problem and signed us up for the rewards club to save us $15 daily from parking fee. I can honestly say the stay had ups and downs. the room was VERY nice. but the next morning we had them clean the room and strip the beds because we were both itchy got some bites and found a few fleas in the room. After that no problems with the room. The staff were EXCELLENT!!!! They took very good care of us and were very helpful. we loved the room and it was clean, quiet and historic. The problems: there was a parade on the Alamo plaza Saturday. We were not informed by the hotel of the parade. Even though it was put on by the city. i was less than pleased with 1.5 hours in a traffic jam. the staff pleaded ignorance. I felt management should be on top of events happening in the city. There were notices on the cities web site. the next day we were awoke by sounds in the street. It was a city marathon going right in front of the hotel. We were not told about it. The staff however, made sure all the vehicles were available to visitors. when i spoke with the management about the events she argued with me stating there was no parade. when staff informed her that there was in fact a parade Saturday She said" no one told us"
So to sum it up great staff poor management. 2 more things, We got a snack from room service it was very good. Also They have nice fluffy towels but they are scratchy like they don't use fabric softener or at least good fabric softener
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