Further to my last review my wife had a text this morning informing her that we would be updated as to the progress of the completion of our install on the 9th January, the scheduled completion date!
After nearly an hour on the phone to their Offshore Call Centre, entering Data into their automated Call Answering Switchboard, and 3 real people, repeatedly requesting the same Account information we are now informed of a Completion date of 14th.
As I'm using my Company Mobile as a "Hotspot" I will simply be forwarding my Mobile Data bill to TalkTalk for payment.
My Wife asked for her call to be forwarded to a Senior Manager, who just talked incessantly AT her (no Customer Service Skills, or empathy whatsoever) and then put the phone down on her!
If this doesn't get resolved by 14th January, at the latest, we'll be subscribing to Sky.
Martyn Knight
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