Not worth the top dollar being charged. We arrived shortly after the 3 p.m. check-in time. The line to check-in looked like what you would expect at an airport. There were only two staff checking people in. We were told that we would have to wait for our room to be cleaned. Huh, check-in time is 3 and the rooms aren't ready?? This was supposedly because folks hadn't checked out of their rooms on time. Again, what?? And, oh, yes, we waited. We sat in the lobby for about an hour and a half. My husband checked twice to see when the room would be ready and was told that the cleaning staff would call the desk. Finally, my husband went to the desk for the third time and was immediately given a room and a key. We were sent to a room that had not been cleaned (not to mention it was a smaller room than we had paid for). Called the front desk, who feigned surprise, and was told that they would "call us right back" and either move us to another room or get housekeeping there immediately. No call back. My husband went down to the desk again--after TWO HOURS we were finally in a room. On check-out we mentioned this to staff at the desk and got a meaningless "Oh, so sorry." Room was o.k. but looked like it was ready for an update. In-house restaurant is swamped at breakfast, so be prepared. My advice is to go around the block to the sister hotel of this Hilton.
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