This hotel has supposedly been open only 8 weeks at the time I stayed yere, but it looks like it was built in the 1960s or 1970s. They may have been going for a "retro" look, but details such as the wallpaper and carpet look right out of a bad motel. This place is a pit. If I could give it zero stars, I would. Some examples.
In the hallway leading to my room, a large expanse of wallpaper was peeled back from the wall, with a "caution, wet floor sign" underneath. When I looked closely, I saw a 1 ft. by 2 ft. patch of bright green mold growing on the walls. That was yesterday. Today they plastered over the mold. YUCK.
I reserved this room some 8 weeks ago for a King Size bed. When I arrived, only double beds were available, but no price reduction! I booked under a convention, but was told the rate was only good for 2 of the 3 nights of my stay, so I paid over $400 for the first night of my stay in this dump, $200 per night thereafter.
Not only did I not get the King Size room from my confirmed reservation, but I also was given a handicapped accessible room (I am able bodied). The shower head was waist high, and wouldn't stay in fixed position, so water sprayed all over the bathroom floor. I had to use 2 bathtowels on the floor just to contain the mess. The showerhead kept moving while I took my shower, so I ended up having to hold it with one hand while shampooing with the other. At least I had hot water. My business colleague staying in same hotel said showers were tepid at best.
When I went to use bathroom sink this evening, I found that housekeeping had left the drain stopper in down position. There is no lever to lift it up, so I had to go underneath the sink to the plumbing to open it and drain the water. And the entire countertop area of the sink is no bigger than 2 ft deep by 3 ft wide, including the sink, so there is no room to place toiletries.
When I ordered a glass of wine from the hotel bar, it was clear the wine was badly oxidized and should never have been served. When I told my 2 bartenders this, they kindly replaced it, but said they didn't know anything about wine, and certainly not how to tell if a bottle had gone bad (the smell is distinctive).
Two of my business colleagues were fortunate enough to stay at the Marriott across the street. Their rooms had balconies, while mine looks out over a vast expanse of roofs at the convention center.
Do not stay at this dump, and DO NOT book it as a convention hotel, even though it is conveniently located next to the convention center.
There is nothing grand about this Hyatt. This place is a dump. Zero stars.
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