Our flight out of Milwaukee was delayed causing us to miss our connection at Nashville for Panama City Beach! I was traveling with my 92 yr old Mother and it was extremely late at night after a long day. Every single one of the Southwest employees we interacted with was professional and empathetic, and did everything they could to help get us rerouted to a flight the next day, hotel and shuttle in Nashville. They compensated us very nicely for the inconvenience. the next day our luggage was not routed on to PCB the way it would have been. The luggage manager, Josie, at PCB went above and beyond to help get it back for us as soon as possible! She was fantastic!
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