My trip had the following legs: OSL-CPH-SIN-AKL
In OSL there was a long struggle getting around the mandatory visa requirement in the system, which is incorrect, as Norwegians do not require visa to NZ. After some phone calls problem was seemingly resolved, and I was checked-in.
In CPH I was called at the gate where a long and tedious processing and questioning ensued as there was an issue with visa - again. They were unwilling to disclose what the problem was, but asked and acted like they tried to solve a new type of problem. After much tos-and-fros I was allowed onboard the SIN flight.
In SIN there was not much time between flights, but I made it just in time for boarding only to be denied entry as I did not have a visa. Again - not required. After some discussion the visa track was directed to flight/PNR out of NZ. This flight was never brought up in OSL or in CPH, if it had I would have been able to sort that out well before SIN boarding, and that is also the requirement of Singapore airlines to ensure all requirments of a traveller are met at the beginning of the PNR, meaning that boarding at first flight meets all requirements throught to the end destination. Instead my boarding processes were halted with a system malfuntion requiring a NZ visa.
As my NZ flight was booked separately by my travel partner, I had to get that from him. Problem was that he was on a different flight. There was no help from any of the staff in any manner whatsoever, and they did not accept responsibility for this requirement not being communicated to me in OSL or CPH. The only thing that was communicated to me throughout was the errouneous visa requirement.
Fortunately my partner had just landed in AKL and thus I got my out-of-NZ PNR and was allowed boarding as one of the last passengers..
He could also inform me that he was not asked for a return ticket out of NZ anywhere on his trip and entered AKL without having showed it to anyone - so this is quite disturbing. No best practices, no adherence to regulations, simply very random.
That said the CPH-SIN flight was excellent. Excellent food. Excellent staff. Wide flatbed seat, but it would be nice with a mattress.
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