I've tried to like Dean's several times over the years. Because if you go there and then don't come back for 9 months they offer you a free haircut. No joke. \n\nAnd each time I've gone, my haircut has been.... fine. Not earth shattering, not life changing. But just fine. \n\nI also went to get my nails done for my wedding- because they have a nice big space and my experience there has been.... fine. \n\nBut I swear, it's like no one there considers it their job to actually make you comfortable. They go through the motions- they've got their coupons for repeat customers and they kind of offer you beverages and they take you back to your stylist- they act like customer service is really really important. \n\nBut every time I've gone, I have to fight to get someone to pay attention to me. Last time I was in (today) I walked in and there were two girls sitting at the front desk. I tried to get checked in and the girl cut me off and said \"I'll get you checked in in a minute.\" and then told me to take off my coat and put on a service robe. Okay. So I take off my coat and go to where the service robes are, and there's an employee in there hanging up clean robes. Doesn't look at me or offer me a robe, just takes her sweet time to hang up her robes. Then she walks out without so much as looking at me. \n\nSo I go to get checked in, except there are other people at the counter and they check them out while I stand there, now late for my appointment, because no one will check me in. FINALLY one of the people waiting to check out said \"Oh, I think she was here before me\" and the lady who initially told me to take off my coat asked my name, and the other lady took me back. \n\nI go to check out after my haircut (which was fine, by the way, Courtney is lovely and gives a good haircut- and a very relaxing shampoo)- same thing! They take my info and then do god knows what for a few minutes before telling me what I owe- which in my opinion is way too much for a haircut of this quality ( it was $25 but they took off $20 for the discount plus another $5 for my birthday which means they charge $50 for a haircut?!?).\n\nAnd then, turns out you can't put your tip on your card, which they do not indicate anywhere or tell you about at any time before you show up. By some miracle, though, I actually had cash on me, though I did have to ask the lady for change. \n\nOnce I was paid they no longer had any reason to pay attention to me, so they didn't. Which, you know, fine, but have you ever been to any place of business, let alone a hair salon, where they didn't say goodbye when you left? I was just at Great Clips with a friend and THEY said goodbye at the front desk when we left. \n\nSo yeah. Moral of the story: They will cut your hair, and it will look fine. Your stylist may be lovely. But the overall vibe is weird and the service sucks.
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