We booked this hotel becuase it had recieved decent reviews and seemed to be in a great location. However, I wish I had googled Hotel Frank as I would have found out how much the employees hate their new owner. Apparently, Hotel Frank went bankrupt and was bought by a new owner who cut employees pensions, wages and hours. Obviously, this upset everyone who worked there which reflects the service that we ultimately receieved from the employees. On several occasions, while coming back from our outings in the city we were met outside our hotel by a mob of angry employees who boycott outside the hotel at certain hours of the day. Thankfully, the doormen recognized that we were quets and quickly opened the doors so that we could get in safely. Regardless, my husband and I did not appreciate being shouted at and harassed for stayng at the hotel. One employee who was boycotting litterally screamed in face "SHAME ON YOU". I was angry becuase I had booked the hotel online and had no idea of the drama behind the scenes. To make matters worse, on Saturday morning we were awakened by more employees on megaphones shouting hatred toward their employer. We promptly checked out....after they left so that we wouldnt be harassed. Its a bad feeling not being able to come and go as you please at the hotel you paid for becuase you are scared of the employees. We even witnessed an older employee shed a tear as he was let go of his shift early. He muttered quietly "How am I going to pay my bills" quietly to himself, but we still heard it while we were waiting in the lobby. He broke my heart and at that point I was over Hotel Frank.
In regards to our rooms, they were Okay. We asked for extra pillows which we never got. I spilled some make up on the carpet accidently which was never vaccuumed up during the two days we stayed there. Staff was not very friendly. I'm sure allt his would change if the employees actually liked their jobs. Very sad expeierence overall.
hotel reviews