The entire staff has been nothing but over the top outstanding! I'm a Starwood member, which was one of the reasons for selecting The W's, but now I'm a "W convert!" Here are a few examples of the great service I've received during this challenging "post Sandy" week:
1. Since I had to evacuate The W at Union Square and thought it was only a day or two that I would be gone I left 6 pieces of luggage and lots of other clothing in the closet and drawers thinking I would return within two days. Once I realized the power would be out for more than a week I asked if I could get access to the hotel to retrieve my items. While I was out for the day Jim McPartlin, (General Manager) arranged to have everything moved to my room. When I returned to my room I was overjoyed to see all my belongings - and they even hung up the items that were in the last closet!
2. Then on Friday I had a business meeting to attend from noon to 4:00 p.m. in the Upper East Side. I had a large, confidential document to print but the ink was out in the business center printer. Once the gal in Operations found out about my problem she brought me back to her personal office and allowed me to print my 34 page document from her office printer (no charge).
3. That same day I was having difficulty getting a taxi and needed to get to the business meeting. The manager at the front door was able to get the Acura Experience driver to take me up in time for my meeting.
4. Lastly, this afternoon at the upstairs bar I ordered some hot chocolate and the gal was asking me about my stay. Once I told her about all my trials and tribulations (which pale in comparison to others whom have lost so much) she comp'd my beverage and congratulated me on my new job (which is why I just moved from California to NYC!!).
I'm still here 9-days later and everyone has been so incredibly supportive and welcoming, the management team should be very proud of their staff.
hotel reviews