Extremely poor customer service. I have to use Saudi Airlines out of necessity rather than by choice due to the location of my work and their monopoly on the internal Saudi flights. As I will be travelling by flight frequently, I decided to join the Al Fursan Loyalty Program. This took 2 months to happen as the process could never be completed and seeking assitance from the customer service was futile. By this time I had already flown 3 segments and now wish to add those flights to my account as is permissible up to 6 months post travel. 3 months later I am still trying to add these flights without success. By telephone I am advised to use the WhatsApp service, the WhatsApp service doesn't respond or gives error messages, I have tried sending emails, I have tried submitting a complaint via the website no response from any effort. I have sought assistance from the ground staff as well as the flight staff encountered during my travels however the advice is always to contact the Unified Customer Service number or the WhatsApp service neither of which ever works. Very frustrating!
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