I ordered a dog bed online and after a month they inform me it is not available online. \n\nNo problem. They sweetened the message with a 20 percent off which worked for a pair of shoes I found already on sale. What a deal! I ordered them, got them delivered to the store to find they are too big. I then asked the manager if I could exchange those for a similar pair, which was about 1 dollar more.\n \nHe set up the order then charged me 7 dollars. I asked if I could apply the discount that was offered to me. He said no because the discounts cannot be used on sale items. I said I used it on the previous pair of shoes, which were on sale. He then said he could not do it because \"then it would be applying it again and again...\" or something of that nature which made no sense. \n\nI finished the transaction not wanting to argue. I then realized the stupidity of doing business with someone who obviously does not value me as a customer and went back for a full refund. \n\nI realize this seems trivial but from the start he was rude. If he was friendly and open as most (if not all) the associates at REI the whole situation would have been different. \n\nI am returning the other items I ordered on the original order as well. \n\nCustomer service means everything to me. I can find those items somewhere else. \n\nIn the past REI has gone ABOVE AND BEYOND to serve its customers. I am not sure where they got this guy or if he is having a bad day or maybe I hit him wrong. \n\nIt is too bad I will do business elsewhere in the future. I do not want to do business where I encounter such attitudes. \n\n I wanted to add that everyone else I saw in the store today was VERY NICE and a pleasure to do business with. It is too bad I am not sure what happened with that guy....?
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