Flight to Cancun was excellent. I love the jet prop Saab 340. Flight personnel very unprofessional. Never any information from the pilot. Elevation, weather etc. No service. Just water. The return flight was terrible. We departed 21 Oct at 23.00 instead of 14.10. Little information from TAG. Only gave us water. We didn't arrive in Guatemala City, instead they landed in Flores at 01.00, 22 Oct, and put us up in a hotel. We departed 22 Oct at 08.00, arriving in Guatemala City at 09.00. The entire experience was 19 hours, instead of 2 hrs 10 min. On landing in Guate City we were promised a free return flight to Cancun. But they didn't explain how to receive it. I'm sure they don't want us to go through the red tape to claim it. I chose TAG instead of conventional Volaris A320 jet because I wanted a bit of adventure? The departure from Cancun was set as 14.10. I arrived at the gate coming from Valladolid 40 min. before boarding. Perfect timing? TAG first posted a 30 delay departure, and then endlessly extended it on the board, without speaking to the waiting passengers. Finally TAG said, the plane had been hit by lightening and they are sending a replacement plane and departure was set for 20.00. I don't believe it was lightening, I suspect it was equipment failure. We should come to the gate at 19.30. I sat and waited at the gate for an hour becoming thoroughly chilled by the AC and then decided to take the 30 min. ADO bus back to the terminal downtown and look for a pleasant restaurant. Good choice. When I returned to the gate the German group of four were surprised to learn that a passenger can leave the terminal and return. They were jealous. Departure was repeatedly pushed forward and we confronted the timid man at the gate and he told us, 'Oh, the replacement plane is on the way. Be here soon'. Airlines always lie to passengers. We were then told we would depart at 22.00, landing at Guate 23.00 local time. (2 hr flight, and one hr time change.) That didn't happen either. Then they began moving departure forward 10 minutes each 10 minutes. The plane arrived and we departed at 23.00, set to arrive 24.00 Guate time. I put in earplugs to shield the rattle of the Saab 340 and slept soundly awakening to the plane touching down. "This doesn't look like Guate airport." The pilot landed at the wrong airport? No. Bad fog at Guate and inadequate radar, so we landed at Flores Guatemala at 01.00 and it then took them 1.5 hrs to get us to a hotel. I slept from 02.30 to 06.00, feeling quite good. Many passengers were angry. We had only been given water once all these hours, and no food, and little information. Two brave Guatemala men stood and berated the TAG staff. I jumped in and said, "What do we want? A hotel room immediately, and a full refund of our tickets." Silence. We departed Flores at 08.00 for Guate and the flight was fine. Weather good. I've written TAG asking how I can receive my free rt ticket to Cancun. No reply.
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