The hotel has a great location, within walking distance to many restaurants and the MIchigan Avenue. The free parking is definitely a plus! The parking attendants were wonderful especially since we had a handicap person with us. But the front desk staff was very rude! My family were actually ignored on several occasions during the check in process. The indoor pool is advertised as a heated pool. The water and air was extremely cold and we could not enjoy ourselves. On two encounters the cleaning staff I ran into in the hallways were inconsiderate. We ate at the hotel restaurant for breakfast and we were the only ones in there and we still had to wait an extremely long period of time. The food was not worth the price. For location, I would recommend this hotel. But for service I would not!
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