I recently stayed at the Crowne Plaza at DEN and on the surface, it's a pretty nice hotel. However, when I pulled back the sheets, there were bugs in the bed. I called for someone to come and look at them to see if the problem could be remedied. The housekeeping staff sent a delightful person with limited English skills to offer to change the sheets. I tried to explain that I wanted someone to look at the bugs to see if the problem was more involved than the sheets. After the second trip to my room, she actually observed the bugs. She then asked, "You move?". At the late hour it was and with an early shuttle, I asked, "Do you have something nearby?" Of course, the only appropriate answer was, "Don't know." I slept on the couch. When I checked out, the front desk staff was completely unaware of the drama. They were horrified and asked for my email. She was certain I would receive an apology from the manager at the very minimum and quite likely, a refund of the room charge. Three weeks and counting - no communication from the hotel. As a Priority Club Platinum member, I can'texpress my disappointment. I will not return to this property.
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