I don't know what it is but when it comes to Vegas, I become a lot more critical on the service and appearance of things. Maybe it's because the way the city is so centered on delivering the best and the inflation of costs to cover that. So when it came to Caesar's, I needed to know what it was all about. \n\nWhenever I come to Vegas, I usually stay at the newer, more modern hotels but this trip, I wanted to see why Caesar's remain to be one of the oldest casino's but yet can afford to expand every year and also hold one of the best shopping and eating areas in Vegas. \n\nWhen I checked in on Saturday, I had a the Forum Tower Deluxe room booked. But as I was checking in, the front desk asked if I wanted to upgrade my room to a Palace Petite Suite for just 60$. He explained that it double the size of the Deluxe room + more modern. I immediately took the deal and made my way to my room and man o man, was I disappointed. The rooms are in SERIOUS need of a renovation. Based on other yelpers, apparently only some of the towers are renovated to have the modern feel but my room was clearly not one of them. The walls had the old wallpapers from I don't know, the 90's? And also, the TV was really old and small (I mean TV's being so affordable these days, they can't upgrade that?). Anyways, I overlooked the aesthetic flaws of the room and went to go take a shower. WTF? The shower doesn't have hot water. Like really? NO HOT WATER IN VEGAS?! So I called the front desk and complain about the issue of the hot water on top of that, I wanted to actually downgrade my room back to a Forum Deluxe. They tell me that all the rooms have been booked and that I can't change my room unless it was upgraded to a more expensive suite and that they would send over a technician to check out the problem. At this point, I was already disgruntled by the service here and waited impatiently for the technician. Fortunately, he came immediately and tells me that this issue is an actual issue that requires them to open up the shower and change the hot water cartridge. I call back the front desk and the supervisor advises me that I would need to go back down to the front desk and speak personally with the supervisor about this issue. \n\nAt this point, I was already furious and marched my way down to the front desk and I tell them my issue (I was rude and I had a reason to). They gave me a $50 food and beverage credit for this mistake and they move me to a similar room one floor above (I thought they had no more rooms left?). \n\nHonestly, Caesar's Palace might not have resort fees but they also don't have a refrigerators in their room (yeah, if you want one, you need to rent one for $$$) and their rooms are OLD. I realize that this hotel is one of the oldest ones but honestly, it's just a tourist trap. If it wasn't for their somewhat good service and providing compensation for their faulty rooms, they would've received a 1 star. \n\nI rather pay less and get a better room at the Cosmo and a lot better service.
places reviews