Overall our stay at this boutique hotel was a good experience. Front desk was very friendly and helpful ... the doormen fantastic and always welcoming and helpful. The rooms ... we had a deluxe two bed room with a view. There were three of us and it was extremely tight (250 sq ft I think). The beds were uncomfortable even with the down comforter and the extra padded mattress cover ... I'm 5'6" and my feet hung over the end of the bed. An item of mine fell behind the bed which gave me the unfortunate opportunity to see an enormous amount of dust that lined the wall and floor along our headboard which may explain the amount of sneezing we experienced once we returned to our room in the evenings. Our stay was for a full week and as the week went on housekeeping would leave less towels ... forget to replenish the coffee ... leave water on the floor which was leaking from the bathtub. We would call and they were quick to bring us what we needed and delivered it in a friendly manner, it was just strange to have to make that call and request those standard items. There is a building being constructed directly across the street and we were concerned about the noise factor but given that we were on the 11th floor it wasn't too bad actually. I tried to get info on this construction before I made the reservation and other than what I read on this website, I couldn't get the hotel representatives to give me any real information on noise etc. The construction, at the time of our stay, was ground level so it wasn't too bad for us. The location of this hotel is fantastic which is exactly why I would stay there again. I loved the upper west side vs extra noisy Time Square. Next time we would reserve the larger room, we would actually reserve a larger room at any hotel in NYC. Having a little more room to move around in and relax in would help us to rest and regenerate the energy it takes to visit NYC. There was NO lighting in the closet or in the hall next to the closet ... I had to use a flash light to see the items I needed. The electrical wall sockets are loose and make it difficult to plug in a laptop and/or cell phones etc. "BUT" ... all in all ... it's a good hotel and I would stay there again but in a larger room and perhaps after the new building across the street is completed. Please note that the staff and the concierge were really great to interact with .... that is really why we would return.
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