Flight departure from Tampa 0700 to Montego Bay. Arrival to airport 0430 get in a line of approximately 200 people for a mandatory check in at the Frontier counter. Line moves very slow with one agent doing the check ins. At approximately 0630 agent announces, “no more ticket will be printed for flight to Montego Bay because plane is at the gate. I have an alternative option, you guys can go over to Orlando because frontier has a flight heading out to Montego Bay @1600 there.” So approximately 70 passengers were left to make the decision to make their way to Orlando in order to make their trips to Montego Bay. Once arriving to Orlando flight scheduled to leave at 1500 then gets delayed to 1700 with a gate change. There was no remorse, apologies nor accommodation made on behalf of Frontier for any of the inconveniences they caused. No other airline had this long check in line. No other airline had these check in inconveniences. We didn’t have the usual option of a pre check in online. Frontier caused a great deal of inconvenience and a day of vacation activity with not even an apology. The employees are rude, the airline is unaccommodating and I wouldn’t advise anyone to book with them!
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