Cons:
Location: I booked this hotel online, because it said it was somewhat close to Universal Studios. In actuality, it was about a 20 min drive on the freeway on a good traffic day.
Breakfast: I was mislead by the ad that said breakfast was included, which is offered at most hotels. I thought it would save us alot of money for our family trip. Well, when we got there, they said I had to book a special room, and the manager didn't really seem concerned. I wasn't lying or trying to get over, but we thought that came with the deal. Anyway, he didn't even compromise with us and we ended up buying our own food.
Security: This hotel is open and so there isn't parking at night when Denny's is full for the guests. There are no stall numbers, so anyone can park and leave no space. Also, we think they there were some people swimming in the pool that were not staying at the hotel. They ended stealing my mother in laws sandals poolside. Also there was a suspicious man that came up to us at night in the car. We were so scared we locked the car doors and took off. We felt it was too open and just anyone can attack you in the parking lot. We had a newborn with us, and didn't feel safe at night.
Jacuzzi: Was in a weird location. You have to walk across the parking lot from the pool to the Jacuzzi and the water is not hot enough and the jets are weak.
Pros: In general, the pool is nice and surrounded by nice trees. We loved the flowers, and the cleaning staff was great. The front desk staff was good, but they seemed overworked and often answered the phones over someone standing in front of them. Sometimes we felt neglected. I liked the coin laundry on site for families, and we had a beautiful room poolside.
In summary, I feel we paid too much for this hotel. The hotel across the street offers free hot breakfast and the rooms look the same. Also, pets are free as long as you let them know you have one.
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