My name is Kaseter Hayne I purchased a washer, dryer and fridge freezer from currys back in 2016 and a dishwasher 2018. All my appliances have knowhow cover which I have paid just short of £10 for every single month. Back on the 16th of September my washer stopped working. With an Error 21 code and a knocking drum. An engineer was booked for the following day and I was informed that engineer would call 20 minutes before arrival. I left to collect my son from nursery at 12:10pm and returned home just after 12:30pm to find a card through the door saying engineer called at 12:20pm I rang team knowhow immediately where I was told he had tried to call and got the answer machine. My phone was next to me the whole time no calls where recieved and even if I am another call my phone stills pulls through other calls so this was a blatant lie. Anyway engineer was rebooked and visited Saturday were it was confirmed that the spider on the drum had snapped and replacement would be required due to this being the 6th fault within just a little over 12 months I requested a new washer and the washer was apparently officially written off on the 23rd of September and I was informed that vouchers woukd take a maximum of 12 days. I have made contact with team knowhow on several occasions in which everytime I wait for over an hour to speak to someone and on several occasions I have bedn hung up on and today it was definitely deliberate, my complaint on Friday had not been escalated my vouchers have not been recieved for the washer. I am very upset and angry about the way I have been treated. I have 4 small children at home with no washer and no dryer and I suffer with a disability of multiple sclerosis. And not to mention the fact that 3 days after my washer broke my dryer packed up working too. An engineer visited promptly informed me the dryer was also a write off and I should recieve and call soon. I had to make contact with knowhow myself and was informed that the dryer was fixable and an engineer from another company would be out to look within 3-5 days. Engineer visited 4 days later and 4 days after that I was informed that price of parts to fix the machine was higher than they have authority to carry out and the matter was being referred back to knowhow. This was done on the 28th September and on the 30th I rang team knowhow again to find they had still not had an update at their end from connect. Friday I called again still no confirmation if the position of the dryer and again today I called chasing vouchers for the washer and information on the dryer and after waiting an hour and 15 minutes to speak with someone they hung up after several minutes of discussing my issues. The service is totally shocking and your staff need to be trained in their customers care skills. Disgusted at the way I have been treat in my current situation and this current climate.
Very unhappy customer
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