I had to make a quick trip to LAX and back recently, one way in Premium Economy and returning in Business Class. On the outward journey the Premium Economy cabin was full. The staff were amazing and were visible in the cabin through the night. I was impressed with the space in my bulkhead seat. The meals were of very good quality. The return journey started out with a bump at check in at LAX. A lot of people (including myself) did now know that a Travelers Declaration had to be filled out online before you could enter New Zealand. All credit to the manager working the Business Class Check in, she had the patience of a saint dealing with all these confused and mildly angry travelers who know nothing of the Travelers Declaration requirement. When I was in the Star Alliance Lounge later, the same manager from check in made sure I had got the Travelers Declaration sorted and wished me well for the rest of the journey, top marks for remembering me and checking that I was all sorted.. The rest of the journey home was seamless and just like the Air New Zealand of old, pre covid. The staff were attentive and helpful. Nothing was too much bother for the staff. If you wanted a second dessert, no problem, just ask and you will receive. I got up to go to the bathroom after dinner, came back and my bed had been nicely made. The meals were superb and a cut above the already very good meals on the Premium Economy flight over. My only criticism is that the seats definitely feel a lot tighter than the 777’s, especially for sleeping.. Some airlines may have a better hard product, but that Kiwi warmth and kindness just cant be surpassed.
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