I have stayed at this hotel in the past, so I thought I knew what to expect. I was wrong! I woke up in the morning to a lukewarm shower that turned ice cold after about one minute. I called the front desk and was told that yes, there was a problem with the boiler, but they were working on it. As the morning went on, no water would come out of my sink. I realized brushing my teeth would be an issue, so I went out to the vending machine to buy a bottle of water. The vending machine was empty. I went to the front desk to buy water, and they gave me two bottles at no charge. I left for the day to return around 4:00 p.m. Still no hot water, although there was a small stream coming out of the sink faucet now. The room had not yet been cleaned. I called the front desk, who told me they were working on getting the hot water fixed. I asked to be moved to a different room, as I found out that it was only my floor and wing of the hotel that was without hot water. They refused, saying they were booked. I pressed, and they relented and gave me a room on a different floor. Upon opening the door to the new room, I was blown away by the smell of bleach. I am very disappointed in this hotel and will not be returning. The staff, especially those at the desk this afternoon, were indifferent to my lack of hot water, any water, or a clean room. There are many hotels to choose from in this area and my colleague and I have decided we will be finding a different one for our next trip.
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