After staying numerous times at the Benjamin, this stay was a disappointment. I travel 50-60 times a year and stay in many hotels in NYC, Chicago, Miami and other big cities so I have an extensive sample to compare it to.
The Rooms are getting old and the service has deteriorated significantly. The suites are rare in NYC so we always choose the Benjamin despite the poor location for tourists. However, the service has deteriorated so much that it is not worth it. Examples: multiple calls for towels, bed sheets with no response and poor housekeeping. It is not a 4 star hotel anymore. 3 at best. The doubletree in Times square, renaissance, waldorf, W, and hilton garden in in NYC (all of which I have stayed in this year) are cleaner and more responsive to guests.
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