I chose this hotel solely based on the location. I should have done the research first. This is a time share hotel. I was not a time share guest but instead I paid about $400 per night and I expected it to be a great experience but it was not. It all started about a week before my arrival. I kept on getting 877 number calls on my cell phone. I finally called back only to find out that it was the Manhattan Club calling. They wanted to schedule a tour of the facilities. I told them that I was a hotel guest and why would I want to tour the facilities and asked them not to call me anymore? It gets worse. Upon check in my hotel package included free parking. The woman at the front desk could not seem to understand this very simple concept. She kept on saying that there was an envelope for me from the manager and she did not know what was in it(almost like I was entitled to some sort of prize). At this point it felt very cheesy and like a time share tour. It turns out my envelope contained my parking vouchers. They asked for my driver's license and took it in the back to make a copy of it. I travel often and I NEVER have anyone make a copy of my license. They also took an imprint of my credit card which is common. Go to their website and look at their choice of words to describe the room like sumptuous. I can tell you the rooms are old and outdated. They also are very small even though I was booked into a jr suite. The bathroom is brass and dated like the 1980's. My carpet and furniture were dirty. My phone rang and it was a gentleman asking what I thought of the room. I told him I was not happy and he said he would get back to me with a solution. I unfortunately did not get his name and no one called back to follow up. I proceeded to leave but had to wait 15 minutes for an elevator. I am not kidding as you look at other reviews you will see this come up over and over as they do not have enough elevators for the demand. I think what made my stay awful was on my last day I was under the weather. My phone kept on ringing and I finally picked it up only to be asked when I wanted to tour the ambassador club. Even though I was paying full rate and not on a reduced rate or being giving some sort of incentive they continued to harass me about a tour of this property. This is unacceptable. If you are visiting as a time share guest you might be ok with all of this. I was not.
The parking is unusual. Even if your room comes with free parking you need to pay each day at the front desk with a voucher. I found out the hard way on my way to a meeting. They brought my car around and I gave them the green claim check and a tip. Instead of giving me my keys they said I need to give them a receipt that I paid for parking. I told them I left a credit card imprint at the front desk and that I still had three more nights so why would I pay every time I leave. They said that you need to pay each time you leave and present a receipt. They acted like I would leave and not pay for parking. I had to go back to the front desk and wait in line. I was so happy to check out.
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