My stay was fantastic until.....
I arrived to the Hyatt Place at 2:00 a.m. last week after dealing with flight delays, etc. and stayed in the room for a total of 6 hours before going to visit my customer in Austin. I had a nice breakfast and my stay was comfortable.
3 days ago I noticed a charge on my credit card for $200. After inquiring about the charge, I was told it was a cleaning deposit for cigarette smoke. When I spoke to a manager he told me my room smelled like pot.
No, I don't smoke pot and definitely would never go see a customer stoned. Nothing added up. They said I checked out at 10:16. I checked out at 9:30 before catching my bus back to the rental car. This doesn't make any sense!
This is totally disrespectful and insulting!
Brian
hotel reviews