Kuala Lumpur to Singapore. This is the 2nd time that I have encountered this problem. Flight delays are common and I don't blame the airline if delays occur from time to time. However please have the courtesy to inform passengers upon check in that the flight is estimated to be delayed for how long and update the airport boards. The flight departure time was not updated and everyone came to the gate because it was shown on the board to be final call. Imagine everyone's frustration when at the original departure time, we still have yet to board the plane! Both ground staff and air crew were also poorly trained. Row 6 to 9 were the last group allowed to board and the cabin crew did not help ensure that the cabin bag storage space were kept free. We were told to place our cabin bags all the way to the back of the plane because our original spaces were fully taken up! When a passenger feedback to the cabin crew on this matter, she was told its on a first come first serve basis. How is it first come first serve, when we were only allowed to board last?! When we told them that it's because we were allowed to board last, the cabin crew blamed the ground staff instead. Flight delay, incompetent ground staff and cabin crew, who only knows how to blame each other instead of resolving the problem at hand and appease already disgruntled passengers. If given a choice, would not fly with them again.
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