I booked accommodation at the Salisbury Hotel, New York after reading a number of positive reviews. I am absolutely baffled as to how they received so many glowing reports... I wonder. After flying out of Las Vegas at approx 1:30am, we arrived at the hotel just before lunch time (12pm). We were absolutely exhausted, our eyes hanging out of our heads. I introduced myself to the girl behind the desk and was told that our rooms weren't ready yet. That was fine. We checked our bags in and went next door for some lunch. We returned approximately 45 minutes later. I asked if our room was ready yet. I told her we had flown out of Las Vegas at about 1:30am that morning and that we were exhausted. The room wasn't ready yet. No indication when it would be. My girlfriend fell asleep on the couch in the lobby in the most uncomfortable looking position, patrons came and went from the hotel but no word at all from behind the desk. A nice doorman working there could see how absolutely fried we were was the one saving grace and he kept returning to the front desk asking on our behalf about our room. Shortly after 3pm, I asked for what would have been the fourth of fifth time about our room. 'Yes, your room IS ready now'. I was getting attitude for asking a few times over the course of about 2 and a half hours if our room was ready??!! We were beat! We just wanted to get to our room and lie down for an hour or so as we had baseball tickets for that night! I booked a king room through expedia, yet after I went through the payment process I read that it wouldn't be guaranteed that I would receive a king and that it might be just a double bed. Because I am quite a lot taller than average, I made a special request to the hotel, could I please have a king as I wouldn't fit on a double bed. The king room, we waited hours and hours for was directly overlooking the construction site down on the street level. At 7am the next morning we were thrown out of bed by the sound of jackhammers which sounded like they were in the room with us. We packed up all of our stuff, went downstairs, and I asked for another room. NO QUESTION FROM THE FRONT DESK AS TO WHY WE WERE REQUESTING ANOTHER ROOM.. It's like they were expecting it! So why put us in the ROOM IN THE FIRST PLACE?????!!!!!
Seriously after this and another incident the following night when we ordered food for the room, my girlfriend and I decided if we were to have a good time in New York we'd have to work everything out for ourselves. The staff downstairs, with the exception of the nice doorman/bellhop, could not have been more unfriendly, uncaring, unwilling to help and one staff member in particular, I would describe as threatening.
I implore you, do not stay at this hotel. It very nearly ruined my girlfriend and I's first trip to the United States.
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