Before I even reached the front desk I was barked at 'last name!' by the receptionist. It was like checking in with a robot.
Rooms OK. Standard North American Sheraton. Comfortable bed, flatscreen TV, fridge, small basic bathroom, dated furniture and carpets.
Hugely disappointed with breakfast. One thing you can count on in a major chain hotel is a full American Buffet breakfast. Errmmm not here apparently! I was presented with a menu where every item had to be ordered separately. So basically a juice, a couple cups of coffee, an omlette and some cereal would have set you back forty bucks. Pure profiteering at the expense of guests already paying large room rates. When I asked why there was no buffet today (a monday) the reply was 'sometimes we don't offer it when the hotel is slow'. Great.
Something else which I witnessed in the lobby (having walked out of the breakfast restaurant at 6am disappointed) was another guest at the reception desk with some kind of issue politely demanding to speak to the manager on duty. I overheard the reply from the receptionist and could not believe it 'sorry there is no manager here until 7am.....only a night auditor'. I think that is unacceptable....a four star hotel with 1,258 rooms does not have a Manager on Duty 24/7??
The best feature of the hotel is the Fitness Centre and pool. They are located on the 35th floor of one of the towers and the fitness centre is really well equiped and large. Definitely worth a visit, even just to admire the views from up there.
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