We have stayed at Holiday Inns throughout Australia and Asia and is a brand we look for when travelling as a family. Regretably our stay at this property was disappointing at a number of levels. The staff seemed generally disinterested; from the absence of anyone to assist with our luggage when we checked in, to problems with parking costs billed to us (despite explaining to the front desk, there was still an error in our bill). When I queried another item on the bill, I was asked to come back later as the staff member was to busy to review the record. We requested a quiet room and on both nights were woken in the early hours by drunks walking down the corridor outside our room and carrying on at the top of their voices. Our access cards to both the room and the parking lot didn't initially work, whilst the front desk attended to fixing the cards there was no apology for the inconvenience. It was all a bit to matter of fact and left us feeling less than welcome.
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