Overall we had a nice time at this hotel and would stay there again, but we did have a few issues while we were there.
The good: Clean rooms, comfy bed, great location, close to Metro, staff will hold luggage if necessary.
The bathrooms weren't the MOST private in design, but were doable. But only because we were family. Friends might have been a little uncomfortable
The bad: Nothing really bad, most things were one time occurences most likely:
The room was warmer than it should have been, couldn't seem to get it below 70 degrees, which was warm considering it was 80 outside. (I did see another review saying something similar, apparently from main control for all of hotel...why bother giving guests the appearance of control then? Stayed in another Doyle hotel the next night outside of DC, and had SAME control system, except it wouldn't get below 75 in the room!)
The fridge in the room was stocked with mini-bar items in a vending machine style which left no room for any small things we might have liked to have kept cold.
Finally, I believe we were actually pranked by the hotel staff, which actually caused some distress for my family. Noone knew we were staying at this hotel, only our credit card company and a note in our house. Yet our husband was called to the desk saying he had a phone call. (Our family would have called our cell phones, but we also had family on travel so worried it was a medical emergency etc.) The person on the phone called my husband by his full name, told him to hire the guy behind the desk as he was 'so professional'...used my husband's name, no one else had the same name staying at the hotel. So we had to call the credit card company thinking someone stole that info, then got nervous someone actually broke into our home and saw where we were staying. Later, upon talking to someone at the desk we got 3 conflicting excuses about what the phone call was about. I also noticed a cordless phone in the lobby within easy view of the front desk and a small room next to it where someone probably called from. We determined an internal prank the ONLY explanation for this. Disappointing for a nice hotel. Management might consider a refresher training on how to treat hotel guests. (However all other staff we spoke with were more than helpful and nice)
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