What happened to the grand Hyatt Regency in downtown Dallas? It used to be a wonderful hotel, but now it's very mediocre, highly-overpriced, does not always have the friendliest of staff, and very disappointing. I stayed here for a convention and was extremely disappointed.
There is an infestation of fruit flies in this hotel, especially in Perrino's Italian restaurant. When I asked my waiter if they always have fruit flies, he asked if they were bothering me. They are not only there, but there was one in my room and several around the buffet in the main dining area. I found silverfish in my sink. The food is very mediocre and very overpriced. This place really made me miss the DoubleTree. It is so much nicer than here.
Also, my room was not the cleanest. I noticed that there were pieces of string and little pieces of paper on my flower. During my four-day stay, those pieces remained on the floor. I was curious if they vacuumed, and I can tell you that they didn't while I was there. Nor did they ever dust the top of the tv cabinet, which had a light coating of dust. The bathtub had a feeling of soap scum around the top of the tub.
The people at Registration are not at all friendly, Even when I checked in and out, I did not receive one smile or thank you from them. Other areas of the staff were very friendly in the dining rooms, guest services, and concierge desk. The dining room people were very nice, but very lax at removing your plates, especially for a buffet service.
Besides most of the staff being very friendly, I was lucky because I had a great view of Dealey Plaza and downtown Dallas. Also, the linens and bed were wonderful very comfortable.
I was supposed to stay here for another night and have a relaxing day, but decided to cancel and leave the hotel. Why pay $200 a day for this service? I was shocked at the other reviews when I first read them because the hotel's website says it's the "city’s most consistent AAA Four Diamond Dallas luxury hotels." If that is true, it is a very sad state for AAA and their four diamond ratings. I have stayed in many four diamond hotels, and this is not a four diamond hotel.
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