I used Sun Radiology services back in November after needing an urgent CT, my PCP (located next door) sent me to Sun Radiology. My wait time and treatment there was pretty standard but since then, I haven't been the most pleased with the office. When I call the office for financial reasons, I am transferred to a voicemail. I leave a vm, yet it is never returned. I have to keep calling over the next few days and hope to reach someone live in order to get answers or a resolution.\nThe billing is also not consistent. I am set up on a payment plan for my portion after insurance, yet I don't get the same bill in the mail each month. Its almost like it lags a month behind and my \"true balance\" is never shown. I sent in my final payment and haven't receieved anything in the mail for the last 2 months. I pay $75-100 over what my regular \"payment plan\" is each time I make a payment, and I was just in need of confirmation that it indeed is paid up to date. I called the office and was no longer given the option of reaching financial (just med rec/front desk/manager) so I opted for the front desk. The person answering the phone seemed put out, and told me to call 4 different extensions and keep trying until someone answered the phone. On the mail line, it doesn't give you an option to enter an extension number and when I explained that to the front desk, they said \"well.. things have been changing, so I'm not really sure either.\"\nI had to go back to the hospital for the same condition (severe,stabbing pains) and they requested my ct scan as well as the report. I told them my personal contact had written permission (signed upon my first visit) that would allow her to pick up the disk so we could bring it to the hospital as directed by my PCP. When my personal contact got to SunRad, she was told that they would not give her any copies, but that if the hospital needed it, they could be the ones to request it. Upon arriving at the hospital, the ER physician asked for the scan and when I explained the situation, he was furious and said they had no reason to withold it, they were just wasting our/his time.\n(Sidenote:At the time I needed to get the IV, I had stressed to the nurse that I had been poked several times that day and I had one place that was yet to be hit..the nurse disregarded my concern, said she was sure she could get it... and 3 pokes and 2 blown veins later, finally succeeded...)\nI have since found SMIL (Scottsdale Medical Imaging) to be a much friendlier place. Need a QUICK copy of your scan? Give 'em an hour, they'll have it waiting for you. Friendly smiles at the door and little to no wait time? Need a walk in lunch time appt? Would def. recommend them (at the Biltmore Medical Mall) over Sun Radiology.
places reviews