I would have given this hotel a 4. Friendly well informed staff, fantastic location, and nicely appointed and cleanly rooms. The room was nice but not supernice. The bathroom a bit dated but not terribly so. (Think gold vanity mirror surrounded in light bulbs). Not a top star bathroom but not notably bad either. The hotel bar area was rather loud and crowded for my tastes and was so until at least 1am. Unfortunately to get to the front desk from the room one has to pass through the lounge area (well on it's edges) and encounter the drunken. At 1am, I went to the front desk to find out about print services (I was working until that hour) and encountered the loudness full on and had to wait in line behind drunk people getting a room (don't ask!). Additionally, in the am, two days latere a gentleman commented to me that the reason he thanked the lady in front of us in line was because she informed him how good of a time he'd had the prior evening. He thanked her because he couldn't remember any of the prior night due to how much he'd drunk last night. But none of that is the hotel's fault. And it was only a momentary annoyance/notation that perhaps I wouldn't have noted if I had not been looking for business services at 1am on a Thursday night.
HOWEVER, the incident with in room dining ruined my stay and my travel day. In short, room service canceled my breakfast order, meanwhile I sat there and waited and waited for it. As a result I left the hotel 1) late for my flight and 2) ravenously hungry. Inexcusable.
The long version is I came back from a run and ordered room service. At the end of the call the gentleman said that it would take 35 minutes. I said ok and hung up. I stood there and thought I don't have a great deal of time so perhaps if I call back and order just oatmeal instead of an omelet it would be quicker. I called back and inquired if there was something else I could order that would be quicker and he said no, the timing was a function of the number of people who had ordered all at once and that it would be 35 min irrespective of what I ordered. I said Ok and hung up. Admittedly I was removing wet running clothing and heard him say something right as I hit the button to hang up. But I was more concerned with getting in the shower and packing. 45 minutes later I called room service to inquire why my breakfast still wasn't there and he said he'd canceled my order because he thought I hung up on him. WTF?!? Suffice it to say that now I had no time to grab a quick bite elsewhere and needed to leave for the airport 5 minutes prior.
I still don't understand in what universe someone cancels a guest's breakfast order without confirming it with them? I was ravenous after my run and left late and HUNGRY to catch a flight back East. I really want to give the hotel only a 2 but I hesitate to demonize the entire hotel on the basis of one clueless employee.
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