We received an email from Singapore airlines notifying us of a slight change of time for our flight. After trying to log in to manage the booking, we were unable to do so. We contacted Singapore airlines to be told that our domestic flight had diverted to a different city meaning that there was a chance we could miss our international flight back to the Uk. After asking Singapore airlines to change our domestic flight to an earlier flight or to a flight the day before to give us more chance of catching our international flight, we were told they couldn’t change our flight to any of the ones we suggested. Extremely poor customer service, especially as their flight prices are extortionate now. If this journey doesn’t run smoothly we won’t be using them again.
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