Visit this property for a couple of weeks in May.
My stay started with my arrival around noon on a Sunday. Being HHonors member I had already check in to a room the day before my arrival. The front desk lady quickly pointed to a sign on the wall that stated "check in at 4" and told me to come back in 2 hours. After the 2 hours, I tried to check in again and the same lady told me check in not until 4. Ok had enough of her games and asked to be called when my room was available. At 4:45 got the call and was given another room that was not the one I check in prior. However, it was a one bedroom suite on first floor smoking which is what I had requested. This interlude set the standard for the rest of my stay.
The Good!
The morning breakfast and evening meal is a winner here. They put on a nice spread for both meals with plenty of extras. The salad bar with all the toppings was one of the best I have experienced at a Homewood Suite. The variety and quality of food for the evening meal was wonderful. Oh and the warm muffins in the morning were delicious. They also had biscuit and gravy every morning which I found unusual for a Homewood.
Word of warning here. This facility (meal area) stays packed and busy. I mean it is a mad house with people everywhere all trying to get to the free food. It can be very overwhelming at times. I did notice a lot of Fed Ex people staying there and they were bused to and from each day which adds to the mayhem.
The Bad!
After my last several stays at Homewood Suites, I had noticed a definite spike in great hospitality, friendliness and great customer service toward the customer by the staff. It stopped here in Memphis! Not only did it stop but it was abused here. I have never felt so uncomfortable in any Hilton properties as this place displayed to me.
To walk up to the front desk and be totally ignored is inexcusable! To go to the front desk and say “good morning” and you don’t get no response back is inexcusable! To simply ask a question and then be treated as though you are interrupting their day is inexcusable! For the front desk person to hide out in there little back area and not acknowledge you is inexcusable. I had only one employee to smile at me and say hello the whole 2 weeks there. Believe me I can go on and on here and mention names, but I made my point. Be ashamed Homewood Suites for letting down the Hilton hospitality name!
The Ugly!
You will see the ugly when you try to enter or leave this property by car. To go from Hwy 240 East to Popular to the suicide turn you must make is dangerous. Engineering the roadway into this property had to be done by a total idiot that had a lack common sense.
The Kill!
No I will never go back to this property again and that includes my crew.
There are 2 other Homewood Suites in Memphis that I will stay at the next time in town. I just hope they know how to smile and say hello.
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