Arrived as scheduled, checked in and pre-paid as required. Then was told that "wait a minute, those rooms were cancelled" to which I replied "no way did I cancel them". They tried to put us ( 4 adults ) in ONE CRACKERBOX SIZED ROOM with a full size bed and a small sofa sleeper. We went back to the office ( several blocks away ), got our credit card credited back and thankfully The Copley House took us to another hotel in Boston, but we had to pay considerably more for those rooms... but it was ultimately worth it.
IF you are going to chance it with these folks you'd better make sure, several times, that they have not screwed up your reservation; before you leave your home and head for Boston, call them one last time and make sure you still have the reservation secured. Maybe then you will enjoy your time at The Copley House.
While dealing with the office people I watched several other customers come in with complaints; whether they were satisfactorily taken care of, who knows, but the fact is, there were too many complaints going on all at the same time. The Copley House needs to completely revamp their approach to reservations and providing for their customers.
Maybe we just caught them in a bad time, I don't know, but my sense of things was that our selection of The Copley House was a bad selection from the get-go. If you can afford to go somewhere else you'll probably save yourself some headaches.
hotel reviews