Beautiful, first class property, centrally located for shops, lake and Michigan Ave....visited during the holiday season and it was very festive. Suite was impeccable (could just about see the lake from the balcony), enjoyed meeting my turn down room service person who had an inspiring personal story. Staff was pleasant and accommodating and seemed to love their jobs. Ate a late supper at the bar in the bistro and it was delicious. Just little disappointed with the spa, although it was well appointed.
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