I checked In to find out that all was available was a smoking room! There is an entire smoking floor! In a city where you can't smoke in bars and restaurants it's the first hotel I've run into in all of my frequent trips to DC where they allow smoking. There were no other rooms available within miles so I had no choice.
I am a self proclaimed hotel snob and this hotel does not make the cut for me and I'm glad I'll be leaving in 2 days. Though the room is very large by DC standards, the immunities are equal to that of a budget hotel. The sofa is a "pleather" I've not encountered in many years and the one fabric chair that has has a suspicious stain so the pleather is at least something I was able to wash down first. It does appear the televisions have been updated to flat screen HD. Thankfully the windows open so that's heed get some of the stale cigarette smoke out but I'm not breathing well right now. I haven't pulled backe the bed linen so I hope I'm not going to be greeted by every cig smoker that's slept there for the past 40 years.
On the one good note......I've not been greeted by nicer staff! Stacey acknowledged the smoking room issue when I checked in and took it upon herself to check two rooms to see which of the two would be more pleasing. She could not have been more welcoming, pleasant, and sincere in her efforts to extend a welcome greeting and to demonstrate excellent customer service, I hope Hilton recognizes that she IS the saving grace for this hotel. I can't recall the young lady's name that checked me in but she, too, was very pleasant and offered me water and fresh fruit while I waited for Stacey to check the rooms.
I'll certainlyy go elsewhere in the future; I just wish Stacey and her customer service skills would be at the next place I stay!
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