I booked this hotel for my parents from <url> My parents received email confirmation stating that the hotel was confirmed. When my parents went to the hotel at 12:30 AM, they were told that the hotel could not find my parents reservation in the hotel computer and also that there were no other rooms available at the hotel. My parents showed them the hotel confirmation number and still the hotel offered no help. The front desk at the hotel told them that my parents were on their own with trying to find a hotel in the area. The hotel would not even offer to help my parents find another hotel in the area. What kind of serivce is this, that hotels do not accommodate their customers when the hotel is at fault???? I am very disappointed with the customer service of this hotel. I don' recommend anyone staying here if you want good customer service. I can't comment on anything else because didn't get to see anything else the hotel offers!
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