Panama City to Bocas del Toro. This is back to the 70s. Absolutely the worst airline I ever flew. We came to the airport and they told us the flight is moved to 5 pm and the return is cancelled too and we can only take the next one at 10am. It meant we will never reach our flight to Colòmbia as it was 2hrs later. No one to talk to,. After screaming we got a letter saying that they deleted 2 flights and because of that we are stuck. Sadly Copa Air didn't care about the letter and we had to pay a penalty. We will pursue with them when we are back home. But if I gave them, their check-in, their fleet and their attitude a score it would be absolute zero.
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