Sent a form on their website regarding missing items in my order. This is their 1st response:
Thanks for getting in touch.
We regularly remind our partners to check that they have included all items in an order, before they hand the order to the rider.
We're really sorry that in this instance, there was one or more items missing from your order.
Unfortunately, we're unable to offer you credit for this order.
If you have any further questions, please contact support[a]deliveroo.co.uk.
Many thanks,
Team Deliveroo
=== my response:
Hi there,
Thanks for getting back to me. May I please ask why this order can’t be refunded? Would this mean that the customer pays for the mistake of the restaurant?
Can’t Deliveroo simply offer credit as a gesture of good will to leave a customer happy and satisfied?
=== their 2nd response:
We're really sorry your order wasn't as you'd have hoped for. You can leave your feedback for the restaurant on our app to help them improve on future orders. Sorry, we won't be able to provide compensation for this order.
We hope we can welcome you back to Deliveroo in the near future, and if you have any further queries please let us know.
Best wishes,
Aaron
Deliveroo Customer Care
=== reached out again via the app:
Thanks for your feedback. We're really sorry to hear that this order was not as you had expected.
We'll use your feedback to improve our service. You can also share ratings and feedback through our app directly with the restaurant.
Stacey Ann
Deliveroo Customer Care
=== reached out on the web for the final time:
Thanks for your feedback. We're really sorry to hear that this order was not as you had expected.
We'll use your feedback to improve our service. You can also share ratings and feedback through our app directly with the restaurant.
Best wishes,
Mary
Mary Eunice
Deliveroo Customer Care
===
What's the point of a customer service team?...
company reviews