I stayed at the Millenium Biltmore in Los Angeles for 7 days this past week. I enjoyed my stay in Los Angeles, but the hotel had some problems.
First off, when we checked in they lied to us when they told us that they did not have any rooms available because the people don't check out until 2 pm. That was what the front desk girl said. It turns out that they check out at 12pm. She obviously was new, or so I thought.
Then when she charged my credit card for the usual incidentals, I asked how much would be held. She stated no more than $300.00, what she failed to mention that in addition there would be an automatic $300.00 tacked on at the end of that same night for a total of $600.00 being held. I asked someone else the next day when I checked my balance and saw that it appeared to be an extra charge, when they told me that it was not extra, that is usual and customary. I felt that it was deceitful. Be up front.
Second, the hotel bathroom toilet had problems flushing. The paint was chipping, and the TV was quite small. The area by the pool was so dark and desloate, it was univiting. The exterior of the hotel and the lobby is quite impressive, but it is a rip off.
It is convenient to transportation which was our main concern, so that worked out, but food was not cheap in this hotel. It seemed over priced for the ammenities, which were none.
I would only stay here if you have to do business in the downtown area.
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