I had purchased a handset from their website at the price of £279.00 I received an email confirmation of the purchase including the price almost immediately. However, I received another email in the morning stating that the price is £329.00.
I called your customer service in the evening and was advised that there was a mistake. Initially, she could not see the first email which stated the price £279.00 however she could see the email which stated the price £329.00. She asked me to forward the email to her which I did immediately. I was told that Carphone warehouse will refund my money by bank check as a gesture of goodwill. She was asked as to how it is a gesture of good will when Carphone Warehouse owes me the money. She could not give any reasonable explanation. I did not want a refund by check as this will cause me inconvenience and waste of my time to take the check to the bank. She advised that the only way Carphone Warehouse can refund the money on my card by cancelling the order.
As a result, I have cancelled the order and refused to accept the phone from the DPD delivery as advised by the customer service agent.
I raised a complaint which was not very straightforward and waiting for their response.
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