My flight was originally a total of 4hr 25 mins and we were rescheduled one night prior and informed that we would not only be leaving earlier but a 6hr layover was added in another city with no explanation given. This turned out trip into a 10+ hour trip. This inconvenienced my family greatly. Also, I traveled with military personnel who is family my entire trip and had no issues anywhere else except for when staff at Gate 41 refused to allow us back with our group. We traveled as a group of 4, he scanned 2 of our passes and refused to scan the other 2 and sent us to the end of the line ultimately separating us and causing issues with our seating. This staff was not pleasant and did not allow our military personnel guest use her benefits properly even after we already spent 6 hours in the USO after once again being inconvenienced. This was my first time flying with Southwest Airlines and I was not pleased at all. I am not sure I’ll be back!
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