We were in Chicago to visit our daughter and celebrate our anniversary. To our surprise, we had Champaign and chocolate waiting in our room, along with a Keurig coffee maker! We also were upgraded to a larger room. The bed was so comfortable, and with the down comforter and down pillows gave us a warm, comfortable bed. The staff was as friendly as any hotel staff I have been ever encountered, and I stay in hotels 24-30 nights a year. For example, we arrived about 5 minutes past the nightly wine reception. The hotel front desk person gave us tickets to take to the adjacent restaurant for 2 glasses of wine. I didn't ask for them, just mentioned we had just missed the wine reception as I checked in an umbrella, and he kindly gave us the drink tickets.
The housekeeping service also deserves high marks. The room and entire hotel were spotless. All I know is when we return to Chicago, this will be the first hotel we check for availability. I highly recommend this hotel for anyone for their Chicago stay.
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