I was travelling with my husband and daughter and we had a very unfortunate incident at the hotel. I won't get into details, but I felt satisfied that the hotel rectified their mistake appropriately and to my satisfaction. I would reccomend this hotel to families, but only if they are prepared to reserve 2 adjoining rooms (as the rooms are small). The location was perfect, and I appreciated the quiet side street location as opposed to opening up directly to Times Square. We ate breakfast in the hotel most mornings, it was ok, nothing special. I would HIGHLY reccomend the "Times Square Deli" across the street for lunch or dinner. Their sandwiches delicious and enormous!
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