After a long saga when renewing our mobile contract ( including 5 days with no mobile service at all after BT messed up the allocation of SIM cards), we rang to sort an add-on for overseas travel.
We had been quoted £9.99 per phone for 30 days, but after another looooong call with various BT departments, we have now been told it is not available! Misinformation at the point of sale, and though each person we spoke to tried to help, it is clear that BT as a company is just not bothered about its mobile customers. The EE side of things is where they are putting their effort, so heaven help the BT customers!!
Reply to Robbie
Thank you for your kind offer of help, however I don’t use either Twitter or FB. I would rather have a reply to the complaint which was raised on 5 November ( by your own staff, as apparently it was the only way to progress matters). We have, to date, received an acknowledgment email and nothing further.
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