The last two times we have stayed at this hotel, we have had terrible experiences with the airport shuttle driver. We have ended up waiting for the shuttle to pick us up when we returned from our trip for up to 1 1/2 hours, and last week, the driver was extremely rude and blamed us for the delay!!! We called the hotel when we were in baggage claim and the front desk told us which door to go out to catch our shuttle and that the driver would pick us up in 10-15 minutes. We were still waiting for him 1 1/2 hours later, even after a couple of calls to the hotel. When he finally arrived, he said it was our fault for not being at the correct door. We found this interesting, since the front desk had told us that he didn't have room for our party and took other guests back to the hotel first. My friend that was waiting for us at the hotel told me that 1 guest got out of the shuttle. After we loaded into his van, he was slamming doors, never apologized and continued to berate us. We will never stay at this hotel again!
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