I had booked this hotel for the last few days of our stay in California. Whilst in San Francisco, I rang the hotel to advise that we had some issues with our flight and that we would be checking in on the 7th instead of the 6th. The person who answered the phone did not understand English well and seemed to misunderstand me, and tried to confirm that I would be arriving a day *earlier* instead of later as I had tried to explain. I said no, we are coming the day *after* we are supposed to check in, is that OK? - the person on the other end of the line said "Fine, see you then" and hung up. Upon arrival at the hotel we were greeted with abuse because they had been expecting us a day earlier than our check in date. The proprietor of the hotel then started shouting at us that we had rang on the 4th and said we would be arriving on the 5th. We in fact had told them that we had rang on the 5th and advised that we would be arriving on the 7th. The manager then advised that if we wanted to stay there, we would have to pay for the "extra night" that we had "rang and booked on the 4th". I was glad to take my business elsewhere and pay the booking cancellation fee rather than stay there, it looked terrible. We ended up staying at a hostel down the road which was both cleaner and cheaper.
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