Ok, so the view of the city is stunning from above, but service is horrendous, with staff members that are dressed as an updated version of Hooters trying to go glam... catering to perhaps the older lonelier gentlemen who may leave big tips for the attention. If you can look from the neck down, this hotel brims with spectacular service, catering to each and EVERY guest (not just the old "dudes" that reak of "eu du money", but truly to all, old and young, every nationality, every size and color - really. You would think you walked up to a Ritz Carlton and looked like you flew in your own private jet - from the bell service, concierge, desk staff, hostesses, simply flawless and captured with eagle eyed vision. This hotel has eyes on everyone all the time. Now you walk downstairs to the Wine bar or to J&G and are impacted by the delicately powerful demure of Mr. Sean Prinz.... and the rest is history. Memorable history. Rooms are uncomfortably small, beds are a bit too soft, but the rooms are very well stocked with EVERY detail in mind, and boast Bliss products and wonderful robes - your own private spa after a long and busy day. And what a difference service makes. If you are lucky enough to get hotwired and get a good rate, it is a great hotel experience! Take it from me, who normally stays at the Hyatt Grand!
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