I stayed in this hotel about 6 months ago when it was a Renaissance when they told me that it was going to become a Loews Hotel. I stayed with my family during Thanksgiving, and I am sorry to say that I did not see any improvements. For me, the service is worst than before. My main complaint is that the hotel did not have a Concierge, which is one of the reasons why you pay for this type of accommodations. I had to make my own arrangements. Another complaint is that room service took a long time to retrieve dishes from the aisles.
Needless to say, the location is great, and most of the people that work there were very nice and helpful.
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