I have learned not to expect much these days from stays at so called trendy hotels. The Surrey lived up to that . I had a pleasant room with a great bed. The rest of the three day stay was a constant misstep on the smallest details. Simple details really. The kind of details that make this hotel fall into that been there done that kind of place. The location is excellent . My room was nice albiet beginning to show wear and tear. Bed and bedding were top notch, everything else fell below the mark of a great 5 star place.I am tempted to write a long account of all the stupid small issues that the management and their team seemed to overlook here. From check in to checkout somthing was always just off or done incorrectly.You rarely saw the same person behind the front desk, so confussion was always the issue . Im used to management writing replies to these type of postings so I am going to save them the trouble on this one. I finally grew tired of calling or coming to the front desk and speaking to a different person every time. I grew tired of dealing with trivial problems The Surrey has no excuse in allowing to occure over and over with a guest. At the end of the day I just did not care any longer, and it was amusing to see one stumble after another. I had a Pleasant time in NY and did not want to let this hotel ruin my stay......... So no need to appologise at this point , The 14 appologies over my three days were enough.
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