Left BT due to a year of continuous bad broadband signal which affected work, TV and recordings. Wasted time going through problems with customer service with no solution. Wasted day with BT engineer installing replacement wire which still did not fix problem. Left BT in December and when I called to ask if there was anything I needed to do at end of contract, I was told no. Received final bill - no mention of equipment. I disposed of equipment at local recycling. Two weeks after call & final bill have had 4 emails saying I will be charged (nearly £200!) if equipment is not returned as set out in t & cs. BT knows people don’t read every small print word when signing up and should state clearly on final bill that the equipment needs to be returned. Feel robbed - money making scheme to catch out customers. They say it’s for the environment but I took it to recycling. Simply another way to extract more money!
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