I handed my phone in for repair on 6th November.
The handset was sent off for repair.
On 10th November, I had a text to say my phone was repaired, and it will take around 48hrs for it to be delivered to the store.
I received no contact from CPW to say it had arrived.
I had to contact the repair team on 14th November to chase up, they told me it was in store, and had been repaired.
I went in to collect phone on 17th November, to be told that the phone could not be repaired, as it was not authorized by the manufacturer. How could CPW mess this up so bad.
Why was I not told this when the phone was handed in for repair? Are your staff not trained on these scenarios/instructions?
Now I have been told that I must contact the manufacturer myself, to get this resolved.
Why should the customer have to do this? I purchased the phone from CPW, so you should take responsibility for the repair from start to end.
All you have done is just passed the responsibility on to the customer, which I find appalling.
Because of your Now I am having to waste a lot of effort contacting the manufacturer, when I have had no direct contact with them to date.
Why would I ever want to purchase any device from CPW again, in the future?
There was no option to even replace the handset, to say I’m very disappointed in your customer service is an understatement. I will be posting n your social network platform to ensure customer ask you about warranty upfront, as you don’t inform them when you should do.
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