Having stayed at many InterContinental hotels, I've developed certain expectations. This Boston property fell a bit short in many respects. Let me start with the positive before touching on the shortfalls:
1) The hotel is conveniently located--less than a 15-minute cab ride from Logan Int'l and less than a 10-minute walk from Faneuil Hall and the Quincy Markets.
2) The hotel has great meeting space.
Now for the shortfalls:
1) Room service--don't both. Both times I ordered it, my food arrived cold. For $50, I would expect at least a 'warm' waffle and 'warm' breakfast potatoes. Oh no, they were stone cold.
2) The furnishings are showing significant wear and tear.
3) The property seems to cater to Chinese clientele, which means the beds are rock hard.
4) The hotel's cleanliness is lacking. The lamps and tabletops in my room hadn't been dusted in ages, and the bathroom floor of my first room (I asked to be switched) hadn't been mopped. The toilet was also running incessantly.
5) Not the best value in town. I was able to secure a reduced rate of $199/night (down from $299) but this hardly seems a bargain.
Would I stay there again? If I had to, but I'd look around for another place first.
hotel reviews