Lanseria to Durban. We celebrated our 41st anniversary and our Son paid for the Airline Tickets to Durban and back. We were delayed by this grounding of the planes on 22 October 2019. First message 05:35 - flight MN502 due to depart 13:00 - delayed to 16:35. Second message 09:21 - Flight delayed to 17:35. We have to be out of our Hotel by 11:00 and the Hire Car must be back at 13:00 - so we just had to go to the Airport and sit and wait. Next message - 10:23 - flight delayed to 18:35 - next message 19:35 and at 15:36 the next message to depart at 22:05. Seven hours on the Airport without any notifications from Kulula. I went to the Counter and the Lady had this Sheepish expression on her face until I told her that you do not seem to be interested in what I am telling you. She informed me that all the flights are full and no available seats on other flights. Luckily the Lady next to her told her to check another flight and book us there and then this one got a bit of life. We were booked on the 19:00 flight. Long story short we eventually left with 8 seats open - arrived an hour later in Johannesburg. On the Airport I asked what about meal vouchers and only when I asked, she gave me 2 vouchers of R110.00 each.
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