Rooms are dirty, maid service is poor. They never vaccumed at all during our 6 day stay...same floor scraps on carpet when we first checked in until the day we left. Have to call and ask for shampoo every day; a double room only includes 2 towels. Have to call front desk each day to only get one Internet charge (you get charged separately when plugged in to network cable and then again when using wireless with same device). Cups not cleaned or replaced. Mini-bar items not replaced. Hotel dry cleaning service LOST my husbands pants-had to call front desk 7 times before anyone spoke with him about the issue. Lounge over-priced and staff not friendly in lounge at all. Slow service. But, the beds are comfortable... Hyatt is just as close to convention center and WAY nicer for price and service.
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