We were given a free night by Hyatt. It was their way to try to get us to increase our business. We had previously stayed there (see Feb 2007) and loved this hotel At that time, we were diamond members and were in a gorgeous room on the regency floor. We recommended it to family and friends. This time, we were only platinium and were given a dingy room with worn furnishings, stained towels, no nightstands or lamps next to the bed, old rounded screen tv, dirty cups, etc. We were also told that valet parking was not available. Nobody was available to help us with our luggage. We parked in a garage down the street and had to drag our bags ourselves. When I requested room coffee, it arrived several hours later. But the mugs were so dirty that I couldn't use it. The room was very noisy. There was an adjoining room which had the tv on late and had a 6am wakeup call. So much for sleeping....we were awakened at 6 also. When we checked out, I told the desk person about our experiences. They didn't seem to care. I also emailed Hyatt just to let them know how poor the hotel had been...and didn't get any response.When I came home and mentioned how different this stay was from the 2007 stay, I was told by a family memeber who had stayed there on my recommendation that they really didn't think it was a very good hotel. Hyatt wants our business back. This is not the way to get it.
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