First of all,the property is too massive to handle,similar resort style properties are well staffed and well maintained.The hallways smell like a mold festival has just ended.The bed sheets though appear clean,smell like they have not been washed,musty smell in the rooms and on top of that I was given a room with a bad view.But my main issue was,during check in I was asked for my credit card,they took a deposit even though I already paid for my stay during online booking.Well I was told that that the deposit will be returned to my card two business days after I check out.To make a long story short,ten days later I am yet to receive my deposit. I called everybody there that could answer the phone and all I got was same story "We are sorry we will do something about it". Even the African American Lady(Name withheld) at the check in desk was so rude as though I should not ask for my money back. This was my first time there and will probably be the last. Last time I stayed at THE LOFT for $23 cheaper
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