It is a crying shame you have to give one star - Quick Mobile Fix don't deserve any semblance of customer approval....
I placed an order on the 6th December for a new iPhone for my wife for Christmas. Their terms state 7-10 working days and the Xmas deadline lapsed with no sign of the phone and no notification of delay from this company. I have chased 5 times and they cannot confirm when I will have the goods in hand. Tommorrow is my deadline before I take action! Appalling service on every account. Please please do not ever risk purchasing from this company.
Update on 5th January. Having eventually been told the phone would be delivered by this Tuesday - I chased on the day only to be told it may be another 2 weeks!!!!! This is appalling. They claimed the phone was faulty ....I have given them the option of alternative colours, and they still cannot confirm when I will be in receipt of the goods they have taken monies for. Taking up with Trading Standards now. Please do not give this company your money.
07.01.21 - They have written to me again today with further lack of clarity.....smoke and mirrors - case handed to the dispatch manager. Useless company - not fit to trade. Going through the required complaints process now.
08.01.21 - Quick Mobile Fix have failed to get back to me today. It has now been referred to Trading Standards - not good for this company as i understand they have already been called in. I have been advised to look at the 'chargeback' route - they apparently have a record of not re-funding customers which is..... I have also been advised to set a deadline for them to deliver the goods - set for the 15th January - lets see what happens next....that will be 6 weeks after they took my money.
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