Hotel Triton has been one of my favorite San Francisco hotels – but I was very disappointed during a recent visit.
I first discovered the hotel in the mid-90s, and have appreciated its great location, artsy ambience, and stated views on saving the environment. Unfortunately, the quality of the hotel's guest experience has really declined, seemingly in favor of the bottom line.
The building is showing its age and maintenance is below average. My shower pipes squealed loudly and bathroom sink drained extremely slowly. I reported both to the front desk, but neither problem was resolved during my stay.
Many amenities now need to be requested from the front desk. I requested three amenities, and received just one, even after two requests.
More troubling was the surprisingly low quality of service from the concierge and desk staff, who seem young and inexperienced. While a couple of the staff were courteous and interested in helping, a couple more seemed to lack aptitude in guest relations and etiquette. One concierge provided some major mis-information which wasted valuable time on my last day in the city.
At check out, there was a problem with the room service portion of my bill, which we were unable to resolve. I emailed the hotel and to date (a week later) have not heard back. A disappointing ending to a disappointing stay.
I hope that with more comments like these the Triton will take a good, hard look at its management, staff, training, maintenance, etc., and become a better hotel. Until then, I’ll explore other accommodations the next time I’m in SF.
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