I was initially surprised by its low rates for a Westin. I realized I got what I paid for after I checked into the room. The SPG Gold line was not open during my entire stay. In the room, the bath had dirty grout, busted picture frames, and dated tiles with holes in them. The room did not have a phone that worked, it did feature peeling wall paper, and crumbling ceiling. The sound insulation was poor and my neighbor was LOUD. Only one elevator was working, and the control panel almost fell off while I was in it. There were chipped marble everywhere in the lobby, and the convenience store was not open during posted hours. There was also a sign posted stating that the hotel has some known carcinogens. This is definitely not a hotel worthy of the Westin name, I will never stay there again.
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