A group of us stayed at the Empire Hotel for a bachelorette party two weeks ago. We were delighted by the hotel and it's location but were not thrilled with the staff and service. Two of our three rooms were ready but the third still had to be inspected. We are not very fussy so we went and had some lunch while we waited the "thirty minutes" until our room was ready. We went back about an hour later and the room still was not ready. Our group (16 girls) went to the rooftop deck/bar for some evening drinks before we had an appointment. We were horrified by the drink prices: $17/drink and $42 for a bucket of Coronas (gratuity included). If you are coming for the pool, you will be sorely dissapointed. The deck was beautiful and the view was unbelievable but the pool is tiny! Not nearly as big as it looks on the website.
The rooms were very clean but VERY tiny. Sharing a tiny room with 4 or 5 girls is definitely not easy- I imagine two people would have been difficult as well.
Before dinner one night, all 16 of us decided to have some appetizers in the lobby bar. The waitress was INCREDIBLY rude and snotty to us. You would think that she would be nicer to a group of 16 people that were ordering 5+ appetizers and drinks.
The last day, while checking out, was the most dissapointing part. We had to put a credit card down when checking in and were told that we could use a different card upon checkout. The hotel charged our original credit card for all three rooms and told us we couldn't use a different card. We also had bar charges from the pool deck on our rooms that were paid off at the pool. The confusion and lack of communication was very irritating, especially before we were about to depart the city.
The hotel itself and its' location is wonderful but the service and prices leave much more to be desired.
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