> The check-in process was rather chaotic. At noon, there were many folks waiting in line with just two front desk agents present. We had to point out our bags to the bellman even though our bags were tagged, among the fifteen or more by the front desk.
> The junior suite (corner room) is small even though it has two (very tiny) balconies. Same for the bathroom when compared to a similar room at the Four Seasons or Ritz Carlton. (Since it was our first time at the hotel, we were told by the reservation agent that the hotel is comparable to the mentioned hotels. That is simply untrue.) Because we were on the 12th floor, we could not hear any street noise, one of the rare positive points about our stay.
> The breakfast that comes with the room is unimpressive. Bad muffins and dry croissants, simply inexcusable for NYC. The waiters were more interested in flirting with the female guests than providing service.
> Room service staff knocked on our door three times the morning we were supposed to check-out even with the "Do Not Disturb" sign in the key slot.
> Overall, an overpriced tragically hip hotel with mediocre service and product.
hotel reviews