Found out this trip that a Confirmation # really isn't worth anything at Residence Inn. I have never left a negative hotel review... until now. This review is aimed more at Residence Inn than the location itself, so here we go. We had two families (each had confirmation #'s for a 2bdrm suite) in Dallas this past weekend for the Annual OU/TX football game. Friday morning (on the way down to Dallas) we receive a phone call from the hotel indicating that our room will not be available due to an overnight water leak. Normally we wouldn't panic, but this particular weekend is probably the busiest of the year in the Dallas area. We call the other party to see if they know the news and they have not been contacted. They call and are told they too do not have a room due to their "sytem" overbooking the hotel. Hmmm, we were told water leak and other party a system error. We are frequent travelers, maybe we've been lucky to never have this happen before, but it did and I'll never stay in another Residence Inn again.
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