We stayed at the Revere over Memorial Day weekend. I'll start with the "bad" - when the hotel has lots of guests like the Sat/Sun over this past weekend, the elevators are nowhere near adequate. There was constantly a group of 15 plus people waiting for the elevators. It took forever to get a car from your room down and even longer to try and get upstairs. It was quite ridiculous.
Second, to add more time onto your trip back to your room - you get to deal with the room key. I cannot tell you how frustrating this was. I am not kidding you when I say it took us 15 plus tries to get the stupid thing to finally work. You might ask why did you put up with this? Well we did call guest services to bring up a new key and no one ever showed up - my guess is they couldn't make it on the elevator.
I finally got so frustrated i went down to the front desk to get a new key myself and guess what - the folks in front of me were complaining about their keys not working. So the desk person gives us old cards from before the Revere conversion - this is what pretty much set me off. There is obviously a problem with the new Revere cards, why not just give everyone the old cards when they check in? Here is the kicker - the old cards worked only after 5 attempts, I guess that's an improvement over 15 with the new cards.
Here is my question to the management - Until your key system is fixed, would you rather hand out new shiny black cards and have your guests frustrated by them not working, or would you rather hand out the older cards and hopefully they will work (or at least not require as many attempts to get into the room)?
Now onto the positives. The location is fantastic. Starbucks across the street for morning coffee - Legal Seafood literally across from the front door and every higher end chain restaurant (if that's your thing - PF Chang's, Cal Pizza Kitchen, etc.) within one block from the hotel. Easy walk to the T for airport transit and to get to Fenway. Super close to the Common, close walk to Newberry - amazing location.
The hotel finishes are great. The rooms are gorgeous. The robes they provide are comfy. They have pump dispensers in the shower with two shampoo/gel options.
The staff is very friendly and helpful. I do have to admit at first I was a bit put off after the key fiasco and all I got from the staff was "sorry" - but after I thought about it, I'm sure they hear this from guests many times a day and what can they say/do? I'm sure they are told to give the black keys out - that is the management's call.
Some side notes - there is a small pool, I would say it's mainly for the kiddos, my four year old loved it. There is a fitness room but it's super tiny is basically in the same room as the pool. It's got a treadmill, elliptical machine and some weights. There's a great roof deck off the pool. There is no food/drink service. We never got a chance, but it would be pleasant to byob and enjoy some sun.
We'll be back to Boston, will I stay at the Revere? Maybe.
hotel reviews