The Grand Hyatt San Francisco has all the trappings of a busy tourist hotel as demonstrated by the large masses of tourists coming and going from the lobby throughout the day. Nonetheless, it was a good stay.
It appears that the lobby level is under renovation, but that didn't affect our stay. We stayed in a suite which appears to have been recently renovated so it was large, clean and nicely decorated. It honestly felt like we were staying in a fun little apartment as opposed to a corporate hotel. One downside to our room was the noise--(a) as high up as we were, you could still hear the frequent doorman whistles hailing cabs; and (b) our room was right next to a housekeeping closet so everytime someone went in that closet to get supplies or the vacuum, you could hear that noise too.
The Grand Club was large and very busy and the staff there was attentive and welcoming. The fitness center is large by hotel standards with enough new equipment (cardio, machine weights and dumbbells) to keep any gym rat happy. The property is on Union Square, so it's close to many attractions and shopping.
The staff were good about acknowledging our Diamond Gold Passport status at check-in and the housekeeping staff we encountered was always super pleasant and on top of everything. Basically this isn't the type of property where you come to get pampered--when we called for a bucket of ice, we were pleasantly told we could get it ourselves at the ice machine down the hall. Also, it seems that some of the staff could use some better training to know their hotel's amenities and to respect guest wishes. For example, we asked a front desk person for the nearest ATM and she gave me an odd look and pointed to the ATM right behind me in the lobby. I had to point out to her the large "Out of Order" sign on the ATM. Another example, when we have the "Do Not Disturb" sign on the door, the hotel shouldn't then call and disturb us to ask when can they make up the room. These are little issues that I wouldn't expect at a Hyatt.
Overall, it was a good stay without any major incidents or notable events. We'll be back.
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