We are currently staying at the Back Bay Hotel and we have had one disappointing surprise after another this week. Although the facility is very inviting, the location is great and the staff is friendly, we can't recommend this hotel.
When we checked in we were advised that the upper floors had better views so we took two rooms on the 9th floor. Unfortunately, the internet service was poor to non-exisitent. When we called the front desk they admitted that the lower floors had better service for some reason but they failed to mention that when they recommended that we stay on the upper floor. Then our sons who were sharing a room had a shower that wouldn't drain it was so backed up with debris. We moved them the next day and the new shower and internet worked better.
On the second day, we asked the conrcierge for specific directions to the Park Service Tours for the Freedom Trail. She not only gave us the wrong location, she also led us to the commerical tours and then we had to hike an extra half mile to the original Park Serive Tours - which are free and excellent. In addition, the concierge was also talking on the phone when we walked up and we had to wait for several minutes until she finished ordering her lunch to be delivered from outside the hotel, not a huge issue in itself but combined with her inability to give accurate information and her lack of understanding about the Park Service, etc., it is worth mentioning.
Room service was also hit or miss. Half the time when we called, no one answered the phone and on two occassions we had to call the front desk to get them to forward our order. On one order that we placed directly, room service forgot one of our entrees.
Last but not least the maid service was well, almost non-exisitent. They even left one of the pillow cases on the floor one day and we were never sure that they actually cleaned our room other than change the towels.
So if you like showers that don't drain, intermittent internet service, poorly informed concierge service, questionable room cleaing and room service that is also inconsistent at best, then The Back Bay Hotel is for you!
Perhaps your visit will be more enjoyable than ours - we hope so.
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