I spent 4 nights at this hotel for a business trip to Chicago. There was a special event in Chicago and all the hotels were either full or asking crazy nightly fees. I chose this hotel out of desperation and I paid a 4star hotel price. The location is ok, but that's the only good thing about this hotel. The hallways were creepy and it was a very long walk from elevators to my room, definitely not good for families. I became almost short of breath upon entrance to my room because of the air refreshener they used. They had probably sprayed the whole bottle to make it smell nice. The windows were stuck and it took tremendous effort to open them to get fresh air. I called the operator and they said it was the same air refreshener they use in each room, so smell would be the same. Plus, the hotel was full due to the event. Otherwise the room was clean and the bed was comfortable. But it was very noisy due to nearby train route. The next night, I used the toilet in the middle of the night and the flush got stuck. I didn't call anybody since it was 2 am and I didn't want anybody in my room at that hour. So I tried to take care of it myself. I also noticed there was no hot water late at night, it was warm only. The room was poorly decorated and everything was very old except the TV. The towels felt clean but they had a strong bleach smell. I will never ever stay at this hotel again and will cancel my trip if it's the only hotel available in the whole city. I am glad my husband couldn't come with me and the kids didn't have to stay at such a horrible hotel.
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