I booked this historic hotel in NY for a holiday with my kids (15 and 17). I knew that it was a historic building so I didnt expect any modern facilities and I was fine with it. In the first place the hotel entrance on Park avenue is being remodeled at the moment, so when we arrived at 10:30 pm we were dropped at the garage entrance, but that doesn't excuse that they were not signs and NOBODY was there to receive us. We were totally lost and no kind of assistance from the personnel of the hotel was offered, we had to carry our luggage thru stairs and nobody offered any help. When we finally made it to the lobby, the reception was very cold and not every welcoming. The room was ok in size and decor but simply FILTY AND DISGUSTING!! my son has allergies and the room was dusty. the bathroom was ok, the housekeeper didn't clean our room one of the days, they had plenty of time to clean it..we left 9 am and return at 5pm and our room was not clean. Forget internet in your room (i know that not every hotel offers internet but at the rate that they charge, I was expecting at least that), you have to pay US$15.00 a day. I dont know if they do it on purpose to keep their lobby looking busy because only in the lobby you have complementary internet service, therefore is always packed with people using their electronic devices. The rooms are not well insulated and it hard to sleep with all the noise. At the rate that they charge I advice you to find any other Hotel in Manhattan, the Waldorf is not worth it, unless you want to be in a historic place.
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