Bad experience from day one.Went into store in Braehead looking to upgrade my phone,staff member that dealt with us did not check with my current provider (Vodafone ) with regards to any upgrade offers and suggested EE was my best option.This involved a £250 up front cost.
On contacting my provider for pak code I was informed that I could get same phone with £90 upfront with them.I contacted EE to be told to contact Carphone Warehouse who told me to take phone back into store.On doing this I was told they don't have a return policy with EE or Vodafone.I was not told in store at point of sale about this.But if I could prove through recorded phone calls that I had been told to return it to store that they would have to honour this.
I contacted Carphone Warehouse customer services with regards to this,they said they would check and get back to me between 3 and 5 days.
5 Days passed with no reply so I phoned to be told that they had checked recordings and admitted that I was told to take back to store,but they were STILL NOT going to do anything about it.
I felt they just changed their rules to suit themslves.I am extremely disappointed by Carphone Warehouse as a result of this as they lied to me and were rude with their attitude on the phone.
I hasten to add that the manager in Braehead store said he would take it back if he could but his hands were tied and to contact customer services. Customer services at EE didn't have a problem with it being returned but as I had purchased at Carphone Warehouse,it had to back through them.
I also had my previous contract with Vodafone through Carphone Warehouse which I thought stood for customer loyalty but I was wrong.Now I am stuck into a 2 year contract after which I WILL NEVER deal with or recommend this company to anyone.
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