The Good:
- It's walking distance to the Times Square area.
- Rooms are clean and free internet.
- Staff was friendly.
The Bad:
- I couldn't adjust the air conditioning/heating unit (even with the remote control) and it was extremely loud which kept me up at night. I wasn't able to turn it off until I unplugged it.
My 2 star review is primarily based from an SPG Platinum perspective. I had just earned Platinum status in December and this was the first hotel I stayed at with Platinum status. When I checked in, they didn't have me listed as Platinum so I wasn't given an upgraded room. I emailed SPG customer service and they said they called the hotel and told them of my status. They also said the hotel would be awarding me 250 points for being Platinum. When I checked out, they gave me zero points and I didn't have time to complain because I had a meeting to go to. I had to go through the hassle of reaching out the SPG customer service again to get my points. So next time I visit NYC for business I will be staying at the Westin.
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