At first impression as you enter this hotel it seems impressive. We checked in the first week of July 2011 with our family of four. The first room had a broken safe so being international travellers with alot of passports, travellers cheques etc we asked to be moved to a room with a working safe. The rooms were small with not very much space for four people to move around the beds. We looked out on to a dark courtyard with no sunlight. The cost of this standard room was exhorbitant. The gym and pool area had no regular staff and each time we used it the air conditioning was not working in the gym. Even the cleaner was complaining! The Starbucks staff in the hotel were extremely rude and discourteous. Over all it is in a great location and the elevators are fascinating, (you programme in your room number before getting in one and it directs you to the elevator going to your floor. Saves stopping several times on the way up). But, value for money? Absolutely not. And lacking in courtesy. The pillows in the room are old and uncomfortable. We felt ripped off!
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