My phone is insured with Team KnowHow. It's broken so I'm calling about a replacement. Unbelievably bad experience and waste of time. The recommended number in their email doesn't work. Website login is down. Found a number on the website to call - 30 minutes on hold and I'm finally put through to a department who doesn't know about repairs, then put through to Carphone Warehouse - the person doesn't know how to deal with my query re. a broken phone. Mega disappointed with this setup. TKN - what's going on?
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