This is not your typical Sheraton. Yes the bed is comfy but otherwise there is a lot of room for improvement.
The staff with the exception of the front desk was very friendly. The front desk staff needs to take a few classes in communicating effectively! And housekeeping, well just needs to learn how to clean (and leave more than ONE towel) !
The room wasn't the cleanest; stained bedding and carpeting, dirty bathroom. There was hair all over the bathroom from the previous guest....eeeek!
The room itself is missing some basic amenities; for example a minibar/ fridge would be nice. Also not once during my 4 night stay did I have a hot shower. The hotel simply does not provide hot water! The AC only has 2 settings - off or freezing - nothing in between. The room also lacks sound proofing. I shouldn't be able to hear my neighbor using the bathroom at 4am! Also as one other reviewer commented, the noise from outside, even on the top levels, can very clearly be heard well past 2am. We had a free concert to enjoy every night.
If you are looking for a hotel within close proximity to Stubbs, 6th street and the Capital, this hotel is for you. Otherwise, if you want just basic hotel amenities, go somewhere else; this Sheraton doesn’t even come close to meeting the basics.
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