Poor service. Had to sit at the airport in the plane with no air conditioning as there was an electrical problem. Took the staff ages before it occurred to them to bring water for the passengers. The food was the same as the economy, the toiletries bag was of poor quality. If you asked the staff for anything you were lucky to get in within the hour. I felt as though we were an inconvenience to them. Flights were delayed once we got to Singapore even though we thought we would miss the connection to melb.
My bag was damaged and I have had to argue with them for it to be replaced, as I didn’t want to be compensated, I just wanted the bag replaced. For what the flight cost and value for money. I and my husband agreed we would never fly with them again.
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