I bought a computer for my son. Quick build and delivery. However delivered and left in a shed when we were away? On our return we tried to set up the computer it wouldn’t connect to the monitors. We also noticed it wobbled, regardless of what you did to the feet it was about .5cm out. We called at the first opportunity to be told we needed to book a repair? A brand new computer has arrived damaged/not working and they advise us to repair it? As we were over 72 hrs from point of delivery. We were away and their delivery policy is for the boxes not to be left unattended. We sought advice from someone more knowledgable and they advised the graphic card is damaged, the graphic card support is bent, the whole graphic card is sitting at a wrong angle and slopes downwards, it is highly likely the hard drive is damaged. On and off the whole day spent trying to sort the issue out, return it for repair is their only response, refuse to acknowledge consumer rights in seeking a refund, no access to a supervisor or manager to discuss resolution of clearly damaged product. Absolutely shocking customer service if you end up with a faulty/broken product through no fault of your own which given how much they cost is appalling. It seems it’s great if all is well with your product however it is a truly dreadful experience if you need any kind of assistance.
company reviews