We were offered a free upgrade to an executive room. The room was furnished in a traditional style with old TV etc. The cups provided for coffee were paper (poor for a 4 star), there was no milk (fresh or in a pot) and the mini bar would not open. There was make up on the pillow (had clearly not been washed) and a hair in the bath. The AC was functionless and blew cold air but this did not appear to cool the room. We complained (twice) and were told the manager would come to our room - she did not turn up.
I would have checked out at this point but having prepaid, there was little alternative and we accepted a further upgrade to a suite with the same decor. Again, there was a hair in the bath but I had given up by this point.
The manager stated that he would leave something in our room (another hair perhaps) but didn't bother (clearly they lead by incompetence in this place).
Despite being offered free internet by Expedia, the hotel tried to charge me, claiming I should have known (presumably by telepathy) that the free internet was wireless and on the mezzanine level. As expected, the internet didn't work anyway.
The coffee was not refilled after one night (how cheap can you get) so I asked for more. Guess what? It didn't turn up.
The whole stay was an utter shambles. They claim to have refurbished the place but it is tired with evidence of wear throughout. Don't be fooled by the grand entrance and hallway - the rooms and level of service are utterly incongruous.
I would avoid this place. There are much better places to stay and they managed to ruin part of our honeymoon.
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