We stayed for one night when the city was packed and oversold. The front desk staff worked and worked to get us a very early check in, in spite of being so busy. Extremely helpful, polite, friendly. The room was almost hip, clean and comfortable--great mattress, linens and pillows. In spite of being on the 5th floor over a busy street, we weren't bothered by traffic noise. I, too, found the lack of drinking glasses odd but it didn't ruin our stay. They should stock the room with more. Bell staff, front desk, driver for the courtesy car--all top notch. Our trip was quick and we had a lot of business away from the hotel so didn't visit the restaurant or use room service at all. This is a great location--we walked everywhere with one exception , and the driver was great. There was construction and a broken water main, both of which disrupted the time it took for valet parking. They sent a note to all the rooms explaining, and suggesting planning more time. Very thoughtful. An expensive new e-reader went missing somewhere during my visit. While they didn't find it in our room, two employees looked and made personal calls to me following up, telling me where they looked and apologizing. I would happily stay there again.
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