I was so excited to hear City Center was finally open and my friend and I decided to book a room there for the NYE 2010 celebration. \n\nTo say I was disappointed would be an understatement. There were however, a few great people who work there who managed to shine amongst all the blunders.\n\nThe room was booked mid-December to the tune of $450.00 bucks for a night. Evidently this is reasonable considering the market demand for rooms on NYE.\n\nLike many of you, I was extremely excited to stay here. After all, the hype surrounding this project was overwhelming. This project is currently a big question mark and has the potential to be a star amongst MGM-Mirage properties. Unfortunately without improvement to their consistency in service and attention to detail, it may become their biggest dog ever.\n\nSome highlights of my stay:\n\n1. Check in took around 90 minutes. I nearly pissed my pants waiting and I got lost trying to find the elevators to the room. Thank goodness my key worked or there would have been a mess on their carpet. Oh and I got a 1 bed King instead of a 2 bed Queen like I had reserved, but I did get a $50 credit.\n\n2. The room is supposed to be technologically advanced, but it took me a few minutes to figure out how to use the cordless phone in the room. Now I know how the elderly feel. The computerized room menu and TV stations take about 5 seconds to respond to anything. Seems like an odd delay and I'd just as soon walk to my curtain and close it than search for the remote or walk to the button on the wall. \n\n3. I was stuck on the phone with one of those \"We'll be right with you recordings\" from the bell desk for 45 minutes. My bags finally arrived 30 minutes later. The bellman got me ice though and he was cheerful.\n\n4. I sat down to paint my nails at the workstation / desk area and found the light didn't turn on. I walked to press the buttons on the wall that are supposed to turn the lights on and I was about to start shouting at it \"Light ON, Light ON\" until I figured out there was no bulb in it.\n\n5. Drinks at the bar downstairs were $20 bucks each...what a smart way for the hotel get the $50 credit back. AND they were in plastic cups. How tacky. Funny...drinks at the Deuce Lounge in the casino were $27 for two. Perhaps Dubai World runs one side and MGM runs the other side. I just can't figure out who is trying to rip us off. God I hate the way business price gouge consumers here.\n\n6. We ordered pizza at about 1140 and it arrived exactly at 12. The room service attendant Maria was very cool and sweet. She watched the fireworks with us. The room had a great view through their full length window.\n\n7. I went back to the $20 bar at 5 AM--the new bartender was a total a-hole. One of those people who you say hi to and who act like you're lucky to be sitting at his bar. I ordered a drink and he proceeds to go chit-chat with the other bartenders and customers. Other bartender comes by and asks \"May I help you?\" Um, yeah I ordered my drink in 2009.\n\n7. Bad news..the blackout curtain is not completely blackout and I can see the sun peeping in around the perimeter. Also the desks in the room didn't have knobs on them. The bed is soft though and the lighting in the bathroom is great for putting on makeup. \n\n8. Checkout was way faster than check in. There were a few incorrect charges because I had removed some things from the mini bar to refrigerate my champagne but they weren't consumed. The front desk attendant Jonathan was nice and removed them from my bill. \n\n9. Valet after check out took about 20 min. A lot of the valets were looking around for the car's owners after pull up. One of the valets pulled up in a black Mercedes and said \"Walters...Ms. Walters?\" And I said \"Yes\" just to joke with him. I wonder if he really would have gave me the keys LOL. God Barbara Walters would have been pissed!\n\nGood luck, CityCenter. I truly hope you guys make it but you're gonna have to get it together--FAST!
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