Cape Air has cancelled several of our flights this winter due to "pilot shortage", with little advance notice. Then when I call to get a refund, they give you the option of waiting forever on hold or leaving a message. When I leave a message, they rarely call back. So I have been "Caller Number 3" now for the past 20 minutes, after starting at "Caller Number 5" about 40 minutes ago. Do they have like one live customer service agent for the whole airline? I am very disheartened with this airline, with there were other options for flying to small towns in Montana.
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