Like many others I'd give 0 if I could. After my first contract ended, which was a home phone (Never even used it once) and our M200 Fibre Broadband (One of their lower tiers of internet), I phoned up for a new deal as I was paying for basically just low end Internet for nearly £75.
I phoned and live chatted them more than a handful of times to see what I could do but not a single one was interested in lowering the price and instead repeatedly offered me Virgin's more expensive deals worth £90+. What a joke.
Eventually I got someone who wanted to help, he knocked £30 off, got me a sim included aswell as Volt M350 Fibre Broadband and I settled my bill which was around £140. I withheld paying them due to being angry/really not wanting to, yes incredibly stupid and then fast forward half a month to payment date and they then take £140 out a second time.
Once again, I get on the phone to resolve this. They took my money and then had the cheek to tell me I can't have it back and the only option going forward was to put it in credit. I don't know about you guys, but my money is my money and this is really borderline theft to me.
After Christmas I will definitely be cancelling my contract and running as far away from this scummy company as possible.
Please note, not all employees are terrible but if anything ever goes wrong good luck trying to find someone who genuinely wants to help.
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