The hotel staff are trying. They smile. They fill out forms. They find informal solutions to minor challenges. They come out from behind the counter bto symbolize friendliness. Repair workers chitchat with guests.
On the staffing side, the main problems are maids who disappear or who cannot count beyond two. But hey! it's a lousy job.
Unfortunately, the hotel staff do not include people who can repair or program elevators, or people who can repair the safes in closets. During our stay, only one or two of the four elevators were working most of the time, and four were never in operation. The working elevators spend most of their time on upper floors. Apparently, Boston lacks personnel who know how to repair or program elevators.
The safe in our room did not work. After changing the batteries . . . twice . . . the hotel staff said they would have to bring in an outside repair person. Five days later, they reported that it would be a week before a repair person could come.
The drain in our bathtub was very slow. A front desk filled out another form and said someone would attend to it. If that happened, we could not see a change. Perhaps, the plumbing system is poorly vented?
Panera and Starbucks are nearby.
hotel reviews