The hotel was nice, clean, quiet (even amidst a loud haunters convention), and in a great location if you needed to visit the convention center as it is attached to the center. It met all my expectations of a Hyatt Hotel. The rooms felt a little small. We usually request a King bed, but those were sold out when we made our reservation, so we took the double room. I suppose I am used to rooms with two queens because these beds were so small, my husband and I ended up sleeping in separate beds. Their soaps are Ginger/White Tea scented which is probably a perfectly nice smell for most people but it reminds me of Raid roach spray. Needless to say, it was an endurance to use them throughout our trip. The curtains were not blackout curtains so as soon as the sun rose, we were up whether we wanted to be or not. Also, I know it is not standard, but as we move forward into the 21st century, I rather expect free wi-fi to become the norm at hotels. At the very least, a charge per room. $10.00 per night per device is ridiculous considering that you can get free wi-fi at every Starbucks and lower end hotel around the country. Luckily, free wi-fi was included with our convention rate as we had three devices requiring access to the Internet, but if you are visiting this hotel, be sure to know your Internet needs and whether or not it is included with your pricing. I do wish that instead of those condiment packets, they would give you actual packet of sugar and creamer. I made tea and all I needed was two packs of sugar. I had to open the packets and waste almost everything in them except the sugar. And that was on the day I had tea as the cleaning staff neglected to replace the tea bag the following days. The elevators were a bit slow at peak times. If you opt to take the stairs please note that the first three levels are actually about six stories, so going to the 12th floor will leave you a bit winded if you aren't used to that.
All in all, our stay was pleasant with no major complaints. We weren't in the room that much. The room fridge was a nice size with adjustable shelves that easily held my tall stainless water bottle.
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