I arrived at the hotel at 2:00 p.m, after waiting in live for 1 hour I reached the desk; they told me my room would not be ready until 4. So we left our luggage with the bell man's desk and walked the one block to time square. When we returned at 4:30, we then had to wait in another line for about 45 minutes just to get our keys. When we went to are room it had not been cleaned. I called the front desk and they said we could wait to have it cleaned (I asked how long she said someone will be there by 8:00) or get a new room. I said I'll take a new room. I went back down stairs only to have to wait in line, by this time I was extremely angry and was lucky enough to find someone walking out of the office to help me, but the other 60 or more people in line were not so happy. They gave me another room with I think the worst view in the entire hotel, but at least it was clean. I picked up my luggage from the bell stand, only to find they had broken the handle to pull the luggage. They ran out of room in the back so they were using a wire chain to secure all the bags, I'm guessing someone pulled to hard and broke the bag. Trying to get someone to talk to was imposable. I'm still dealing with the problem 4 days later. I would think twice about booking this hotel, there are better ones for the same price.
hotel reviews