Im upset that I made this reservation a long time ago, called the service desk and they kept trying to transfer me to someone else instead of helping me. Now that I have checked in I had reserved a water side view room, and because I am a Priority Club member, asked that I be accomodated in a high room for the total bay view.. I paid the money! Well, I checked in and they sent me to a 4th floor room that had the worst view in the hotel, totally obstructed by trees! Wtf? Good job Holiday Inn on treating your Club members so well. If I had been a 6'2" whiteman who was well dressed and flashed a platinum card, I would have had the Royal treatment. I don't like to use the racial card, but you can feel it when someone gives you bad vibes.
I complained and was moved to the 11th floor which was more to my liking.. The property is otherwise nice, and the rooms are ok. Location is paramount..
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