Extremely clean room except for the bathroom sink, which was not cleaned before we checked in. Very comfortable beds. The portable air cleaner was a nice touch, although there were no musty, tobacco, or other unpleasant odors anyway. Outstanding sound-proofing. Generally friendly staff who tried their best to be helpful, but they seemed a bit understaffed.
We felt the hotel management was saving costs by cutting corners on the advertised amenities. For example, morning rolls were lower quality and gone by 7:30 AM as was the coffee. We saw no attempt made to replenish either although the desk staff could see our disappointment at no coffee. The afternoon fresh cookies were very good if you managed to hit them before the one plate was eaten.
Another cost cutting attempt was to hit the traveler on telephone calls from the room. Even local calls cost. This is the from hotel features notebook in the room: "Local calls dial 9+the seven digit phone number. A $.75 charge will apply. ***Many numbers in the Bay Area begin with area code 416 and are toll calls. These calls are subject to a 90% markup and/or a surchage of $.75***." Both the hotel and the restaurant one block away that we wanted to call for a reservation were in the 415 area code! We saved money by walking up to the restaurant to make a reservation. There were other tiny examples of this kind of cost-cutting that reduced the ambience of an otherwise excellent hotel.
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