Over 25 years and have been treated like a mug, my brother was given a 18 month v350 for £18 to retain his loyalty (i ref. Him 2 years ago) when I called to match they offered me a higher price and said they would lower it to his when I call back closer to the end of the month. Turns out they lied and now I've cancelled it they want to charge me £50 and to return a modem over 5 years old, after multiple calls and online chats they still offered me a higher price than a new user and can't match my brothers deal. I am absolutely appalled by the service. Trading standards needs to look into their dealings.
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