We prepaid for 4 nights stay here and on our 2nd night when we returned to the hotel after a night out at a wedding - we found our room key not working and new guests staying in our room. When we went to the front desk to inquire what happened, they said that we had checked out at 7:40pm and that our room had new guests staying in it. We NEVER authorized a check-out - they allowed perfect strangers to check us out and let new guests take our room without even cleaning or thoroughly checking the room. We had personal belongings including our passports in the drawers of the room. When asked for a signature or proof of check-out, they responded that they do not require signature for "express" checkout, which was not even an option for our room because we had pre-paid for our hotel rooms about 2 months in advance.
We were willing to overlook some of the details of our hotel room, but after this ridiculous mistake on the hotel's end, I feel okay being honest about the musty, small and dingy standard rooms at the hotel. We saw a lot of grime and dust for what is touted to be an upscale boutique hotel. We requested non-smoking room but it smelled of old smoke, or some other musty odor. We found stray rubberbands and bits of paper on the floor upon check-in - doesn't seem they vacuumed the room? The rooms are small which is quite typical of NYC hotels - I lived in NYC for five years so can understand the size constraints bu the lack of cleanliness was surprising.
BEWARE of this hotel. They are not accommodating at all. I am writing this from my sister-in-law's apartment after such a terrible experience. We had to leave - disgusted by the unprofessional behavior and lack of service.
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