Upon arriving at the hotel, the view was gorgeous. It took forever for us to get the bellman to help unload so I began to unload myself. Finally I got some assistance but then they keep your cart downstairs until you are in your room. We had to call from our room twice to get our cart. We requested two cribs (for twins) in our room when we made our reservations. We finally got both cribs after many many phone calls....at 10:45 p.m. (2 hours after twins bedtime). The pool area was neat but not very clean. Understaffed so the waterslide wasn't open which was not good for my nine year old. The room was so-so nothing special. Faded recliner. Staff was not helpful and in fact rude. Upon telling the manager of our difficulties he did not offer to help in anyway. We stayed at Hyatt the second night and it was 100% better!
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