Location: Right off a highway exit in an easy-to-access strip mall.\n\nSelection: Seemed decent, for the size of the shop; I'd give it a 3-4. I'm just getting back into bicycling so I've only hit up a few shops so far.\n\nService: Non-existant. I was in there for a good 20 minutes and no one so much as greeted me, much less offered any assistance. You know those places where the service people are all up your @$$ like they think you're going to steal something? Yeah, these guys took the complete opposite, hands-off approach. Maybe they do a decent online business so they don't feel like they need to acquire or retain walk-in customers. What happened to just a quick, \"Hi, welcome to our shop. Let us know if you have any questions.\" That would've been great. No, instead two or three of them briefly looked right at me from across the room, then went back to what they were doing. That turned me off so much that I didn't feel like trying to approach them to actually get some questions answered, so I can't vouch for their demeanor, knowledge, or attitude when engaged in conversation.\n\nI probably wouldn't go back here unless they had something specific I needed that I couldn't get anywhere else. But then again, there are amazingly friendly and knowledgable people at other bike shops around town, and I'd rather wait for them to order it and give them my business.\n\nSummary: JT's website made it look like the place to go, and it might be ok for a quick in-and-out job, but don't expect to be blown away by the service. Since service is a huge reason why people go to brick-and-mortar shops instead of just buying online, this is a big score-lowerer for me.
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