I had a one night layover on my flight from San Francisco to Nassau Bahamas so I booked a room at the Ramada Charlotte based on other reviews. My experience here for the one night was:
1) The Ramada shuttle to pick me up at the airport was convenient and fairly quick. It took less than 15 minutes for the driver to arrive. Scheduling a shuttle back to the airport the next morning was just as smooth. The driver was already waiting for me when I arrived in the lobby.
2) The check-in was quick since I arrived somewhat late at 10PM.
3) The entire staff that I encountered was pleasant and very helpful. Everyone from the shuttle drivers, the front desk clerk and the night manager was very courteous.
4) The hotel looked like there was some kind of construction going on. Tarps hanging in the hallways, dusty hallways and paint splatters.
5) The common hallways looked dirty.
6) When I got to my room, the key did not work. Fortunately, a hotel employee happened to be walking by and took my key back to the front desk while I waited outside my room. About five minutes later, the night manager came up with a working room key.
7) The room wasn't very dirty, but it didn't appear clean either. More appropriately, everything just seemed old. The TV was ancient. I don't recall seeing a 19" TV in a hotel in a very long time. Also, the remote control for the TV didn't work, but I called the Front Desk and the night manager quickly brought a working remote.
Bottom line: I thought the hotel was in pretty bad shape. I picked the Ramada because I thought it was a respectable name, but my expectations are now lowered. I would have given this hotel a 2.5 star rating if I could, but I voted three stars mainly due to the excellent staff.
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