Quite possibly the worst customer service I have ever experienced. DO NOT BUY ANY PRODUCT FROM THEM.
I bought an insurance for my washing machine the day I purchased this from Currys Luton. 2 years later my machine has a fault and is leaking water. I have had multiple engineers out to see the machine, all of them unable to figure out why the machine is leaking water. The last engineer wrote the machine off. After speaking to team KnowHow who initially said they will send a voucher in 2 weeks to replace the machine, it has been an entire month and I had to chase up as to why the voucher hasn't arrived, only to be told that there is nothing wrong with my machine even though an engineer wrote it off. Now they want to send another engineer. Mind you this has been going on for more than 6 months.
On top of this they wanted me to get in touch with the Machine's manufacturer to report the fault and apply for a claim? How does that make sense?! Its the responsibility of the company you purchase insurance with, in this case Team KnowHow to liaise with the 3rd party insurance.
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