Awful customer service, fob you off with excuses about why the Internet is down. Despite using virgins own app to check and report no local faults several times over 2 days customer services state that they see there is a fault and there is work in the area. This is the second time this has happened in 2 months, have to wait for them to go through excuses and eventually after a few days a technician visits to fix the issue with hub/line into house and you have to pay for the pleasure! The WiFi guarantee is not worth anything, very misleading, waiting now for 2 months for the pod with no refund as states in their advertisement. Then informed me that all managers are working from home due to covid regulations so I couldn't speak to one. Obviously their Internet is working allowing them to do so, perhaps they have a better provider!
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