My family and I stayed here a week ago and personally, I was rather disappointed. Ok, so first of all, the staff were a little hostile from time to time but concierge was helpful. Before I go on to the room we had, I would just like to say that the pool was not as big as it seems on the website, and also you have to pay to use the business center as they only have free WiFi in the lobby... Anyway, we stayed in a Double Double Junior Suite on the fifteenth floor. It was dusty, and either the sofas or the AC was letting off a stale, unpleasant smell. When we returned from a long day out, the beds never seemed made, as there were lumps and bumps everywhere on the duvet, and for the size of the beds, the pillows were small and uncomfortable. It was difficult to figure out how to access the normal channels on TV, as you would try and be tricked into watching a harmless movie (when in reality, you would have to pay). At times, I felt as if the everything had a cost... They put two bottles of complimentary water in the bathroom (strange place to put them...?!) and then put two in the actual room. The two in the room had labels round their necks stating that they were water but in very small letters read '$4.00'. I was shocked. Also, the bathroom was small, but at least it was well equipped. The mirror was found in the impractical place of behind the bathroom door. There was only one small wardrobe for all four of us to share, which was a bit of a pain, so I had to fold all of my clothes and bundle them into drawers. On the contrary, the view was wonderful. We managed to see a beautiful part of Boston and Cambridge, across the Charles River. Also, the location was good, as the hotel was attached to Copley Place Mall via a covered bridge, and whilst walking to that mall, you would pass a conveniently positioned Starbucks, from where we bought breakfast and snacks. Once you reached Copley Place Mall, you could walk straight through, then across another covered bridge, to the Prudential Center, stocked with shops and a food court. We came to the Prudential Center very often to eat and shop. Some mentionable places to eat are The Cheesecake Factory, P.F. Changs, anywhere in the food court and just past the Cheesecake Factory was the Cold Stone Cremery- Try their ice cream sundaes! Overall, the hotel was conveniently located but not all that it was made out to be.
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