Checked in late (10:30 on Thursday night) Outside doors that were to be locked at 6 p.m. were open, first bad sign....got to my room, and it was pretty nice.. Clean, good internet connection. Unpacked, went to find soda machine, and ice, and snack. Only ONE snack machine in entire hotel.....are you kidding???? Took cash to soda machine, but cash didn't work at first machine., Went to another soda machine, and cash didn't work there either. Had to use a debit card to soda.... Second night, same thing, but went to bar to get apple pie....was good, and reasonable price.....Oh, and outside door by room STILL left open and unlocked. Third and last night, arrived late, 11:30, and after preparing for bath, only to find there was only a hand towel in bath....Not a wash cloth, and not a bath towel to be found. Then I found the dessert dish from the PREVIOUS night, was still in the room too! UCK!! So....I call the front desk....rang 20 times no answer....waited 30 minutes, and called again....rang 20 times, (yes, I did count...) no answer.....Just gave up, went to bed after emailing Hotwire regarding problem....Got a response email by morning, asking me to call Hotwire...I did. They put me on hold, and called hotel themselves. Hotel said they never heard from me....WELL OF Course they didn't, cause they didn't answer the phone!!!!! Hotwire just kept repeating the same thing over and over....they haven't heard from you....I finished that call, thanking them for not helping me....Went by the front desk on way out....was told they didn't hear from me....guess they all use the same customer service manuel......No comment about not answering phone...but was told I should have come down to the front desk and asked for towels. So here I am, a woman traveling alone, late at night, outside door to hotel open, and I am supposed to go walking around the hotel to find towels.....NO WAY!!! To top it off, while packing up my clothes, I found a dead bug (roach) in the drawer with my clothes.... I would not recommend this hotel to a dog....they should have offered me a discount....or Free night.....Just Aweful ending experience........
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