We stayed at The Inn of Chicago for 5 nights in mid October 2005. The staff were good to deal with, not overly friendly but professional in their approach with customers. The rooms were superb, we'd booked two doubles and were huge and spotlessly clean. However, on check-out, we vacated our rooms at 12pm and brought our bags to the lobby. We were offered the service of minding our bags by the bellhops (the guys with the blue jackets)while we went for lunch before leaving for O' Hare at 3pm. I enquired as to the cost of this and was informed $ 40.00 which I thought was a little expensive but we had a lot of bags and couldn't bring them with us so we accepted their offer. On collection we asked them to organise a cab to the airport which they did, we paid the $ 40.00 to another of the bellhops who was overly thankful insofar as he asked was this for the taxi fare. Needless to say the penny dropped and we felt ripped off. Anyway, a taxi pulled up outside the door, we gathered our bags and went outside and the bellhop nearly broke his neck running out after us to tell us that this wasn't ours and he'd ordered a mini-van for our comfort. This duly arrived and we loaded up, this "mini-van" was smaller than the cab we got from the airport 5 days earlier. On arrival at O' Hare we asked the fare as our driver had neglected to switch on the meter and were informed $ 50.00. $10.00 more than the fare 5 days beforehand. RIPPED OFF AGAIN. The bottom line is I would stay in this hotel again but the dealings with the bellhops left me with a bad taste in my mouth and they tainted what was up to then a very enjoyable stay. I did complain to the hotel on my arrival home and while they did acknowledge my email, I'm still waiting for a response on the hotels position on my experience.
hotel reviews