We stayed in the Hotel from the 15th Dec to the 22nd Dec.
WE turned up to the hotel and it was running a full occupancy, I had booked the rooms 6 months beforw the visit over the telephone as I got a better deal then booking online, even though they say best rate guarantee online?
Although all three rooms were booked together we were placed all over the hotel, one room was fine the others had back views of air conditioningpipes and noise, one room sunk of smoke thus we asked if we could change this we were told all rooms were taken and no change could be made, however after trying for a second time they were able to locate another room accross the hall from the other. I really think it is who you speak to and if they can be bothered.
Service on the front desk was good and housekeeping were very polite, never once missed a good morning from them, rooms were always in a clean state however decoration was tired, i think more to do with the quality of workmanship than wear and tear.
The rooms were large and the beds were very good quality, air conditioning units very good in room just had a habit of making a loud noise at times during night.
The bar and reception areas were fatastic lovely decorations in the lobby. The staff serving tables in the bar were great but very slow 10 minutes to get a round of drinks but very polite. However what lets the bar down in firstly the size and secondly a guy that works behind the bar, i think the rudest person we met over a full week in New York, he is the tall dark haired guy... steer clear of him!!! Shame really as all other staff in there were great.
The hotel was very busy and it took ages some mornings to get a lift to the main floor.
The internet is also charged however a cafe across the road its free and very fast.
Overall i would stay again, its a very good position for broadway, rockerfeller centre andtimes square and for the shopping on 5th avenue.
hotel reviews