We decided to stay at the Greektown Hotel on it's opening weekend and booked a package that was a good price. Unfortunately, it was nothing less than a horrible experience starting when we stepped foot inside. When we arrived at 5 pm there was a line of about 20 others, which was understandable given the time and that it was Valentine's Day weekend. What amazed us is that we were in that line for 3 hours. There was an issue regarding a glitch in the computer system. I understand that things do happen, but management was not offering any explanations or apologies. In fact, one gentlemen who was in management was flirting with a lady in line. There were not any complimentary beverages/snacks offered while we were in line either. Due to this, we missed our dinner reservation. We were finally able to get checked in around 8pm and couldn't get seated at Bistro 555 until after 9:30. Our package included a voucher to the restaurant and that was another horrible experience. The menu was very limited (although they did offer some moderate wines/entrees). I had to send my steak back twice, and still wasn't able to eat it due to being undercooked. At most restaurants, they would offer to take it off the bill, but not there.
The rooms were small, but nice; as they should be with it being brand new. I did have to ask for a hairdryer and it was difficult getting something as simple as extra towels.
Overall, they are offering some nicely priced packages and am sure it will be fine once all the glitches are taken care of. However, do not expect superior service or attentive management.
hotel reviews