I picked this hotel because of the reviews I read on Trip Advisor. I did see comments about the size of the rooms but not about the suites. Their "king" size bed was not a king either, they confirmed at the front desk that it was a king size bed, we have a king size bed at home and unless there's a new "green king" someone is terribly mistaken. Our room was so small that we had to put our luggage in front of the bathroom and hallway doors. The bathroom was huge and spacious but not the place for luggage. Upon arrival we had food and drinks to put in the refrigerator but the cabinet had a sign in it that said that their mini bars were being serviced so I requested a refrigerator. We did get one that only had room for what they were selling and they were right, it did not refrigerate at all. It was not communicated that they would be bringing a refrigerator that did not work and throughout our four night stay we felt that any communications we did have were very abbreviated as well as incomplete. It was the holidays but the hotel did not seem too busy so why this was happening we were not sure. We also had read the reviews prior to our stay and decided against bringing a rental car and paying $40/day to keep it at the hotel, the location was so great that we walked to catch buses and street cars and then rented a car to leave the city, upon checkout, down on O'Farrell Street close to the hotel. Overall the hotel was very clean but we were disappointed with the service, size of our suite, and we could not keep our wireless connection which was very frustrating.
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