This is a very polished, slightly luxurious, property to stay at if you are a small family traveling home to Michigan, or prefer comfort oriented business hotel stays. The front desk staff FAR exceeded my expectations as far as CUSTOMER SERVICE is concerned. The room service, and on-site restaurant offered high quality menu options. It is not common anymore, to receive customer service that to goes ABOVE and BEYOND, but both front desk clerks who assisted me, did just that. Book THIS MARRIOTT anywhere BUT on Expedia...highly recommended.
***I would like to add that I would NEVER book a reservation with from Expedia ever again. I made a reservation for an advertised room type that included an "UPGRADE". I actually called on 2 separate occasions to validate that the "UPGRADE" was GUARANTEED before I would commit to making a reservation with a very strict "Non-Refundable" cancellation policy.
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When I checked in at the Marriott, I was explained by a very accommodating front desk clerk that the property does not have suites. The property has 1 Business Suite and 2 Superior bed types, King Bed and Double.
Expedia has not taken ownership for this FALSE ADVERTISING, and I ended up overpaying for a reservation I would never have made if the room type was not upgradeable to a suite.
I spent 50 minutes on hold with an Expedia agent who would not/could not offer any better resolution than a $25 credit. Based on the agents lack of knowledge, inability to effectively enunciate the English language, and embarrassing customer service provided by Expedia, I declined the offer. It was useless to me. I was interested in booking a suite, I had no intent on staying in a standard room. I wanted our family visit, to our home state, to be family oriented and moderately luxurious.
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