The Crowne Plaza Times Square should NOT be called a 4 star hotel. I was totally disappointed by my stay there and even more disappointed by the manager's lack of response. I never received ANY of the complimentary offers as promised and the room was substandard. The staff some were friendly but most were rude and arrogant. You would have thought they were the guest. The first room they put me in had a totally shattered window, not cracked shattered. My iPhone neither my Internet worked the entire stay. In order to make a phone call, I had to step into the hall. Thanks to the Crowne Plaza NY for making my first trip to NY almost unbearable. On my checkout Ereka at the front desk was extremely rude and not gracious at all. The room cost $2,186 for 7 nights, I would ave rather stayed at a 2 star hotel that calls themselves 2 stars and doesn't lie about being a 4 star hotel.
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