I stayed at Westin Bonavnture with my mother over Thanksgiving. Parking is more costly than NYC. We ate Thanksgiving dinner at L.A. Prime at the top of the hotel and we had the 4-course Thanksgiving meal (there were 3 of us). We were brought the wrong courses a the wrong time. Service was extremely slow and we were not even offered an apology let alone a discount to our bill which was $345.00 for that meal. For that kind of money everything should have been on time and in order with no excuses for kitchen mix-ups.
At the time of my checkout, I had been double-billed and asked to speak to someone in accounting. This person presented automatically with a rude attitude and when I demanded a printed confirmation of the refund due me she told me it was impossible to do and that I was trying to tell her how to do her job. Amazingly, when I got on the phone with my credit card co., a printed receipt automatically appeared.
I asked to speak with the manager of the hotel and while relating my issue to him, I only got a lot of nodding and he asked me if I was checking out!! I said yes and told him I would never return. I believe they are using the fact that movies have been filmed in the hotel as a "snob factor" to sell themselves. Rooms are dated with very old t.v.s Don't order a movie because the reception is lousy and at times the screen goes to static and you will NOT receive a refund.
I am presently at a Best Western in another state n a small Texas community and the service and amenities are well-above what I experienced at the Westin. Nothing against Best Western, they are great but when you are paying the prices that a Westin property charges you do expect a different level of care and attention. I was dismissed as a nuisance. I guess since my face is not publicly recognizable, they assumed I had no influence or importance. They were wrong. Do yourself a favor, stay someplace less expensive or if you want the 4/5 star experience there are a lot nicer, cleanerand more courteous places to stay in L.A. Plus, your T.V. may have been made before 1980! I have a HD flat-screen here at the Best Western in TX with an excellent ribeye thru room service!!
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