Sofia to Berlin Tegel. Being my airline, as their Platinum member I must say that we do have a really complicated relationship. I fly them a lot inside Europe and the service is really depending on who is in the crew. It can be a delightful experience or it could be a disaster, although I must say that in the last year you can feel some change inside the management and the service is improving and becoming good, therefore I trust them and give them 10 points for the change they are developing. Some might say that paying for the snacks and drinks it is a downside but I do think that for flights shorter then 2h you really don't need all these. The prices they offer are OK and the quality of the products has improved. You still get the chocolate heart when exiting the aircraft. The planes they got after the restructuring are in very good shape. Not mentioning that the flights are almost all the time landing on time or even before schedule. It is still very difficult to use their website in order to buy tickets and this needs improvement. The mobile apps are sometimes too long under maintenance and you cannot use all the features, but at least people are well informed about it. I really hope this airline will get back on track because in my opinion is the best German airline and it brings up the spirit of Berlin (those living in this city probably know what I mean).
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