We had a horrible stay at this hotel. I heard from locals that the owners had been trying for 4 years to get this place open...and I think they needed another 4 years to be ready. Management and operation fail often. The worst part was the new years eve party that we were unaware was going to occur in the hotel. I'm not a debbie downer on parties, but if your building is unable to contain noise properly in certain locations, you need to rethink the party, or warn guests in advance and allow them to change their plans. You could hear the noise and music EVERYWHERE in the hotel until 2am. For those of us there for the Sun Bowl game and with an early morning flight out, this was AWFUL. My attempts to get the music turned down resulted in 3 visits to the front desk to talk to the manager and 2 visits to the party to talk to security. Additionally their valet operation is joke, the valets are never around and calling down in advance never helped. When returning from my NYE dinner, the valets appeared to have been enjoying the party themselves. I noted that they did not put an identifying tag on my keys when they took them, I even reminded them that they needed to do that. Sure enough, the next morning (when I had an early flight mind you) it took 20 minutes for the hotel to find my car. And actuall I had to find the keys....they opened up a drawer of untagged keys and asked me which were mine! I should have left the Nissan and taken the BMW. They have done some work to make the hotel look nice and give it character. But the service is maybe 2-star at best. Maybe it will get better. The fact that nothing was offered to me (comp a dinner at least!) despite management being very aware of how justifiably upset I was tells me they know nothing about true customer service at this point.
hotel reviews