We stayed here because of the location, and because of the brand name. Check in was prompt, the rooms are small but reasonably clean and modern and the views of Times Square are pretty nice. The 24 hour fitness centre is also reasonably well stocked out. The cleaning staff are pleasant. The concierges were unhelpful and generally just delegated questions (definitely not Michael J Fox). The only real complaint I'd levy against them is that while at breakfast, my wife found a (pubic) hair in her coffee cup that she'd been drinking from. When I alerted the waiter to this, he looked puzzled for a minite, and then, as though some divine light bulb switched on, he got the dirty cup, and swapped it with a clean cup with the unoccupied seat next to us, without another word. Nothing more was said, although I did catch another waitress on the same morning scowling at us (???). I'm really sorry to the waitstaff we offended in drawing their attention to a PUBIC hair we found in their coffee.
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