We chose this hotel because of the location and the size of the rooms (being a family of 4 plus a friend, this fit the bill when we booked). It is convenient to get to all the major attractions, Sea World, the Zoo, etc. When we first checked in, we didn't realize the 2 bedroom suite was going to be so small - plus, the bathroom was in the main bedroom which was not a good thing for us. The 2nd bedroom also only had bunk beds. I wish they would have let us know that the bathroom is in the master bedroom as I would not have booked that room to begin with. Upon calling the front desk, they moved us to another 2 bedroom suite, with 2 bathrooms this time - of course for an extra fee per night. Being that the bathroom in the bedroom was not what we wanted, we changed rooms. While the staff seemed really nice and helpful for the most part, when we went to get the key to change rooms, they didn't seem to be too happy. When we asked if the room was near the other room and could we use the same entrance, we were simply told yes - meanwhile, when looking at the map, the room was on the opposite side of the hotel, definitely not using the same entrance. The layout if a little weird, can be confusing, but once you figure it out it is simple enough.
They do have a great breakfast every morning. We were there around Memorial Day Weekend so it was pretty busy - a few mornings we actually decided to avoid the breakfast there since it was so packed, but the food is good though and the staff is great with making sure they keep it stocked up. They do also offer free dinner as well as beer and wine Mondays thru Thursdays but we can't speak to this as we never made it back in time to have dinner there.
While we were there they were doing some sort of work in the parking lot which was a bit of a pain. Oh, and they do charge you every night for parking - why not just build this into the cost of the room? Also, the nights that it was hard to find parking because of the work being done (and they also had one of two gates closed for periods of time) it would have been nice if they would have had some courtesy and waived the parking fee. Not sure if anyone else thinks so, but the parking spots seem to be a bit tight. We had a minivan, but it just seemed that the spots were a little on the small side.
Overall, we had a good stay - just not sure we'd come back again.
hotel reviews