This was a first time trip for me and my sister in L.A. We went because it was Spring Break here and like to get out and try new things. Let me just start by saying there is NOTHING wrong with this hotel. I was very skeptical because of the reviews (and when I stay at 4plus stars I expect just that) well in comparison to the other hotels I have stayed at, this one was on the same great level! The customer service was amazing! As soon as we got their, we were greeted kindly, any questions we asked they were answered, literally anything we needed they were on top of it. At one point I had ordered room service and the gentleman told me it may take about 15 minuets because they were a little busy which I didn't have a problem with. He was there in 5 minuets with hot good food. I tipped him extra just for that, and he was so very nice! The location is perfect for touring, walking around. Its within walking of the metro station. And the Beverly Center is a quick cab ride, I mean this is a really great spot. The rooms are nice and comfortable, well lit (I saw a couple comments about how it is dark in the hotel??? I didn't have an issue), beds are comfortable, we had a view of the pool. The only thing that I agree with is that the bathrooms are small, but if you don't plan on spending your vacation in the restroom this isn't a big deal. There is too much to get out and see. The hotel history is awesome and the 25 Degrees restaurant has the best grilled cheese and tomato soup I have ever had. One of my favorite vacations. The last day we were there we even accidentally walked onto a film set trying to catch our shuttle and the hotel and directors were very apologetic. We actually found it comical. So overall this was an awesome experience. I would definitely stay here again, hands down!!! Oh and a little tip, we paid only $129 a night through the official Universal Studios website. Great deal!
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