Horrendous.
I ordered a phone on 27th Dec for next day delivery. It is now 12 Jan and i still have no phone. After numerous complaints they say that DPD have lost the phone but that they need 6 business days to "investigate" why it is lost. Only then can i get another phone sent or a refund. What is even worse is Vodafone are charging me for the contract from 28th January and I will have to submit receipts to claim the money back.
Seems to be DPD's fault that the phone has been lost but that is not my problem and Carphone Warehouse response has been terribly. I am out of pocket and without a phone.
Never again.
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