Warning avoid this company at all costs!
I made an online purchase for a new iPhone 12 £620 on 25th July the site said it was in stock and would be delivered on 27th July.
The phone was a gift so the delivery address was different to the billing address , payment was taken immediately from my debit account.
When I didn’t receive a tracking number we got concerned so we contacted online customer services who locked our account saying we failed security checks because they do not accept billing addresses & delivery addresses to be different. I also contacted customer services by phone who refused to talk to me when I asked for the order to be cancelled & said we had to go into a branch with 2 forms of ID before I could request a refund. We went into a local store at Selly Oak today where they refused to help saying they can’t help because the account is locked. We then spent another hour on the phone with customer services who said that they don’t have the phone in stock.. they said that we can cancel the order which they would do & send us an email confirmation which we still don’t have from them 😡we’ve called again at no avail today & have been told they can’t do anything because the account is locked. Why lie to customers?
I am £620 out of pocket with no way of getting a refund , I will now have to wait 15 days to claim the money back from my bank through the dispute process this is such awful service!
Carphone warehouse -
1. Why do you deceive customers re stock availability?
2.Why did you accept the order in the first place if your policy treats billing & delivery addresses as Fraudulent?
3.Why is your customer service so disgraceful? You won’t have a business if you continue on this deceitful trajectory!!
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