This hotel has beautifully appointed rooms, an amazing location, and some rooms even have great view of the commons. However, the biggest thing lacking from this "five-star" hotel is service. To sum it up: the service is terrible. For example, there are 5-7 doormen/valets standing around doing nothing when you pull up in your vehicle, and none of them lift a finger to help you with bags, help you check in, or even say, "Hello, welcome to the Taj!" Definitely not five-star service.
That experience of checking in is indicative of the service level we received at the Taj overall. Really surprised how poor the service is and will not be staying here again.
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