I was on a trip with friends visiting Austin, and San Antonio. I booked the trip through an online travel site and found a great summer discounted rate for the one night I would be spending in Austin with friends. I booked without hesitation the day before arrival and could not wait to stay and experience Austin and its infamous 6th Street!
As my friends and I traveled by car we didn't arrive in Austin until 9 PM on a Satuday night. The first encounter by the bell staff was very adequate and personable as was expected from a property of this caliber. As I mentioned previously I booked my reservation through an online travel agency site and was shocked to find out that upon check-in that the property was overbooked. I was not given the two rooms I had reserved the previous day.
But to my amazement, the staff was very empathetic and upgraded one of the two reserved rooms I had into the Capitol Suite (a $1200 value!) without me saying a word. This was a great gesture on behalf of the staff and showed care and consideration on behalf of the guest. The other room that I had booked was a regular room that was located in the expanded area of the hotel.
The regular room was a Historic 2 Queen Bed guest room. The guest room was beautifully adorned in Texan flair from the fur blanket on the bed to the color scheme and furniture choice within the room. The bed was extremely comfortable and all amenities up-to-date with current industry trends.
The Capitol Suite that I had been upgraded to had a BAR of $1200 per night (after I did a little research to find out the price). Perfectly located facing 6th Street, my friends and I were able to enjoy ourselves on the extended balcony that was the same size as the suite itself! The balcony allowed us to experience the fun atmosphere from our own luxury view! All amenities were perfect and beyond expectation!
By the time the morning had come check-out was an easy process. The front desk staff expedited each guest in an efficient and personable manner. The lobby is a beautiful site to observe and study (even noticing the bank vault that was originally built into the building). The business center had all the available resources (fast internet, printers, and other business amenities) and was always available with no wait. The original building itself is great to explore, with all the artwork to appreciate, and surprises around every corner. The gym was perfectly kept and clean with available towels and water source accessible (all the equipment was new and well-kept).
Overall, my stay at the Driskill was perfect and I can't wait to stay there again when I return to Austing! Thanks staff for all your efforts at making my experience outstanding!
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