Don’t even know where to start - so frustrated with my experience.
I purchased a £1,800 MacBook from Curry’s/PC World back in March. All went well until less than 2 months after owning it the screen develops weird lines across it.
I contact team knowhow for repair. Guy on the phone asks me to send over photos. Says it’s a common fault with the MacBook I had and tells me somebody will come and collect it from me for repair and to email him a suitable date/time for collection. Email him an hour later - no response. Email him 3 more times and no answer, just radio silence. At this point I need the MacBook fixed ASAP, I work from this MacBook and for the time being am having to use an old laptop that is far too slow.
I take it into the closest Curry’s PC world to me (40 minutes away) and they tell me they will send it off for repair, no apology or explanation for no response to my emails requesting it to be picked up as per the guy on the phone calls instructions.
I get a call 6 days later basically telling me that I “caused the damage myself”, and because it’s “my fault”, they have no liability to fix it for free. I tell them I’m shocked that they would insinuate this when I’d done absolutely nothing to the MacBook, and they insist it’s “my fault” and I’d “definitely hit it” or “dropped it” because it looked as though the screen had an “impact point”.
I did absolutely nothing to the laptop. Whenever it was carried to and from work it was done so in a padded case (also purchased from Curry’s PC World). I’ve paid close to £2,000 for a laptop that I’ve owned for a matter of weeks to be told that I cannot get it fixed because apparently I did the damage myself.
Completely and utterly ridiculous, entire process has been a nightmare. Clearly out for the money & wanting to charge for a repair for something I DID NOT cause myself. Waste of time, do not rely on this company as your only mode of repair. I wish I’d done my research.
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