Absolutely useless. I am shocked at how bad my experience with Vodafone has been. From the day I walked into the Vodafone shop and signed up for their (thankfully no contract) SIM services for myself and my family and a 24-month broadband contract, it has been an ongoing stress. I spent 3 HOURS in the shop just trying to get the SIM cards sorted, then had to return the next day for another hour as the numbers wouldn't register. The broadband was going to take 4 weeks to be installed (I have moved into a property with no broadband so wanted it asap), but I found out a week later that the contract had been cancelled, so had to set up a new one and was told it would take another 4 weeks. I was then assured 2 weeks ago (when I called to check as I didn't trust them) that all was well and the broadband would be installed today, only to call them today and find out that my contract wasn't 'live' and it will be another at least 2 weeks away before installation. I do not trust that this will be the case and can't wait for another 2 weeks just to find out there has been another issue, so I have asked to cancel the entire contract and will now start again with BT - it is more expensive, but I am wasting so much time with Vodafone it just isn't worth the time/stress. The online TOBi bot is useless and customer service is pretty bad/unreliable/unreassuring. I will never use them again. Oh, and their mobile network coverage is shockingly bad where I live too so the entire family are missing important calls.
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