Ordered an integrated washing machine for delivery on 30 January. My husband was home all day and curry’s did not arrive even though they claim to have arrived. Husband says door bell didn’t ring nor was there a knock on the door. Rearranged delivery for this morning (1Feb). This time the truck arrived but the crew could not find the machine on the truck. After searching for it for 30 mins all over in the truck they saw that head office had removed us off of the list. What kind of service is this where you pay a premium for delivery and Curry’s can simply not fulfil its obligations? They have also been unable to give an explanation as to why the item was not on the truck. It means I go another day unable to wash our clothing. This is wholly unacceptable and deserves an investigation and at least the item prioritised for delivery with a waver on all fees. Based on our experience this is unlikely to happen.
UPDATE:
Curry’s had the machine delivered later this same morning. Customer services says the item was not delivered to the depot in time for the earlier delivery and the delivery team were not notified.
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