A grand old hotel with a wonderful atmosphere and great mix of customers.
However....
Before my trip I wrote to the hotel to ask them to arrange a special sweet treat for my partner's birthday, which I would of course pay for, to be delivered to our room on the day. No response to my correspondence but thought being a five star Hilton property they would deal with it. The day came and nothing happened, not even a call from guest relations to confirm this. So we went without.
I also contacted the hotel to confirm my payment details. No response. Turns out on arrival they had the wrong details as suspected. When checking my bill on the last day I was assisted by a preoccupied and rather sarcastic lady on reception.
Signage and directions are confusing downstairs. Took a while to find our luggage on leaving.
The room had a lovely view of the Chrysler building but was more 3* thank 5*. Stains, peeling wallpaper and tired furnishings.
That said, some work is being carried out in the hotel so at least some investment is going into this great, iconic property. And about time.
But The Waldorf Astoria team let the place down in a big way. Must improve. Would never stay here again but I hope the hotel gets back to it's former glory.
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