My wife and I stayed here for 8 nights over the New Year period.
We picked this hotel based on its location to Times Square.
Arrival
Due to the snow, public transport wasn't running so we got a taxi from JFK to the hotel. It took about 30/40 minutes and cost $50 (without tip!)
Location
The location of the hotel is pretty much on Times Square and is next to the Hershey chocolate shop and opposite M&M World. A short walk to the nearest subway.
Hotel
The hotel itself was ok, tastefully decorated for Christmas. The front entrance leads to the shops, bars, etc. The back entrance is where you get taxis from.
The reception is up some escalators on the first floor along with the concierge desk, a bar and a restaurant.
Room
We were in room 1811 which was a corner room and had a view of Times Square to the right; it was a fairly decent size. There was a television, tea & coffee, ironing board, hair dryer and safe. There was an adequate amount of storage space. The room was tired in places, i.e. plug sockets hanging off walls. The bathroom was small and even more tired than the bedroom, there was the usual toiletries provided. The room had climate controls which were easy to use and efficient.
Food & Drink
We didn't dine at the restaurant so I can't comment on that.
We did have a drink at the bar which was ok; they did mix up our drinks but sorted it out satisfactorily.
Staff
The majority of the reception staff were pretty rude, if I'm the only person standing at the reception queue and there's three staff behind the desk I do expect to be acknowledged even if they are doing something else. The phrase "Hello sir, I will be with you shortly" surely should be in the hotel staff handbook if not manners in general? We soon learnt not to ask the reception staff for any help. The concierge on the other hand were better, actually making an effort to look interested in the customer.
The maids went to the same staffing course as the reception staff I think. A couple of occasions we came back to our room about 4/5pm and the room wasn't ready! When we phoned to ask when it would be cleaned and a maid eventually turned up she looked at her watch and sighed.
Miscellaneous
- If you are going on the ferry to the statue of liberty definitely get there before 9am.
We got there as soon as they opened, joint the queue and before long the queue was massive. Also wrap up as it's right by the water and freezing.
Overall
The view from the room for New Years Eve was why we chose this hotel and we weren't disappointed. The room could have done with a bit of attention but it was adequate and the bed was really comfortable. My main criticism is that most of the staff we met definitely needs to be sent away on a manners and customer service course.
We had a great time and the hotel is fine but if I came back to New York at a time other than New Year I wouldn't return to this hotel.
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