Stayed here in July. Beautiful hotel, room was amazing. We did have a HOrRIBLE experience with the elevator breaking down on us while we were IN it. I am now one of those people who will not use an elevator if possible, mind you we were on the 8th floor. This experience was awful, pushed the alarm and emergency button probably 20 times going up the whole 8 floors. We had asked for ice (which is delivered to your room) which the bartender brought up to is right after this had happened. We told him immediately what had happened to us and his response was to LAUGH and say "well it's not like you would fall or anything" and left. Further more no one ONCE apologized to us for this happening. The elevator that this happened to us in was blocked off and broken the next day. We decided to brush it off as a crazy experience. Now a few months have gone by and I am still tramatized by the experience. I decided to call the manager to explain what had happened and that no one ever apologized to us. She was very nice and apologized for it happening. She said she would compensate us for what had happened. Well this took 2 weeks for her to respond. Which she later said she tried emailing me. Ps she also had my phone number. I asked her for a comp room because I saw that fit for what had happened. She NEVER responded, EVER and it's been a couple weeks. I now will never visit this hotel again and will consistently give it bad reviews due to their very bad service. Too bad because we did like it otherwise.
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