Got to hotel. Had to wait and wait for our room. Check in being 3:00. At 2:30 my husband went up and checked with maid. Room had been ready for half an hour. Not much communication. Way, way too busy for the staff they have there. Shuttle buses were full, not told to reserve a shuttle when I called and reserved room. Pool was gross, cigarette butts, leaves, litter. Hot tub also. There was a gross film around hot tub.
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