We stayed at this hotel this past weekend and enjoyed our time in Baltimore; our timing with the weather worked out well. The location of the hotel is very convenient - right on the Inner Harbor, and it's connected to a mall. There is a walking bridge above the traffic from the mall to the Inner Harbor, with more stores and restaurants. I loved the location. The front desk was very helpful and friendly. The room was nice and plush; however, there were no bathrobes or slippers, like I've received at other Renaissance hotels.
The biggest disappointment was the pool. It's a nice sized pool with a nice hottub, but it was not clean. It was not filthy, but the pool deck hadn't been mopped for days, and the dirt was accummulating. There was enough towels on 2 racks the first time we went down there, but the 2nd time we went to the pool, one of the towel racks was empty. When I told the pool attendant, he said he called housekeeping to bring more. He didn't bother telling me that there was another towel rack near the hottub; for even better service, he should have moved the towels over to the rack near the door. The pool attendant didn't even pick up the used towels from people who left the pool area. There was no water at all for drinking - the fitness center is on a different floor. With the hottub being dehydrating, you would think they would have water. The pool attendant drank his bottle of water right in front of all the people, rudely, and didn't offer to help us when we asked about water. What a worthless guy. He didn't even enforce the pool and hottub rules or clean up around the place. I don't know what he is supposed to do.
Finally, when we went to check out, the bell hop took our bags down, but he didn't give us a claim check; we wanted him to hold our bags so we could walk around the Inner Harbor some more before leaving Baltimore. When we got back to get our bags, the new bell hop didn't know where our bags were, and we had to go to the luggage room to point out our bags.
I will not stay here again; I will try the other Marriott property in Baltimore in the East Harbor; that location is just as good, within walking distance of the Inner Harbor as well.
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