Got my oven installed and underneath the shelf for the oven, I had a drawer. I asked the guys installing it at the start to just remove it or pull it out if it's in the way of the oven. Turns out it was in the way but instead of doing anything or at least letting me know, they left it in. I now have a drawer that I can't move and an oven with a door that I can't fully open. I didn't find out until they left and I've been unable to reach anyone other than the webchat agents who keep telling me to call repairs but they won't pick up. They even left a big piece of wire in the oven which then started burning because the oven was turned on as it's supposed to be right after installation. This is not the first time that an installation has not been worth the money but it is the last as I will not be using Knowhow again. I now have to find someone else to fix the oven for me and frankly, even if I did manage to reach repairs, I'm not sure I would trust them. Customer service has not been helpful and has done nothing to try to compensate for the extra time and money that this is costing me. On one occasion, a web-chat agent even ended the chat early after seeming to decide that she couldn't be bothered with me.
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