For the $300+/night price I paid for the room, they don't even include free in-room Internet. How tacky is that? Next time I will stay at one of their competitors' properties where breakfast is free and so is wireless Internet.
Other that that, the room seemed particularly small, even for NYC standards. But it was clean and the bed was comfortable, so it gets the 2 circles I'm giving it because of those features. The USB charger in the wall did not work.
Lastly, I asked the front desk agent about why my receipt showed I wasn't getting loyalty points. She declined to help and suggested I call the 800 #. Not very helpful. The bellman was very helpful though in getting our bags and hailing cabs.
There is a nice little convenience store next door that offers cooked-to-order hot breakfast, pizza, and other hot food that is actually pretty tasty and much cheaper than the hotel restaurant.
hotel reviews