The location and overall resort were quite nice set up in the mountains it provided a relaxing environment away from busy freeways. We had read in reviews that parking was a problem but we did not experience any problems at all and getting around the resort was easy with the main pools both in one location.
Our biggest complaint was the noise. Our suite was in the main building with our entrance overlooking the family pool (this was not one of the main pools mentioned above) and our balcony overlooking the adult pool. The adult pool is OPEN 24/7! The hot tub was right below us and everynight there were people partying. We called the front desk to complain each night but had to call at least twice before they would do anything...this after listening to the noise for hours...one night it went on until 2:00am.
It just seemed ridiculous that the resort would allow this kind of partying to go on every night with the pool never closing (the family pool closed at 11:00and the main ones at 8;00)....especially when the lobby was located such they could also hear all the noise....we couldn't understand why they didn't close the pool at a reasonable hour to ensure guests in the surrounding suites would be able to get some sleep.
Our other complaint was the smoking. Even though we had requested a non-smoking suite, it didn't matter because people from surrounding suites were smoking so unless we kept our balcony door closed all the time we got inundated with smoke from others.
We might stay here again but would definitely ask to be in one of the casitas away from the main building. We definitely would request a room that did not have the balcony or front entrance opening into the adult pool complex.
hotel reviews