Holiday Inns, especially airport ones like this one, are like supercuts -- you're not expecting anything special, but you are looking for a level of consistency and basic service. This one needs a visit from corporate QA. Made a reservation online for a non smoking double. Had the confirmation with me. Alright, we got there a bit late, 10pm... this ain't a resort, we're here to see the city. When we checked in, they said they couldn't honor the reservation and all they had was a room on the smoking floor (yes, floor, even the floor reeked of cigarettes and broken dreams). "It wasn't a reservation, mr concierge, we prepaid." "Sorry sir, youre SOL." Staff was unfriendly and unforgiving of their screwup. Find another airport hotel unless you enjoy Reservation Roulette.
hotel reviews