The hotel was disappointing, we waited a long time to check in. Yes we had heard the rooms can be quite small in New York hotels and that is not wrong. We were disappointed in our room size, had to put our cases n the floor beside bed. Bathroom was so small it was one at a time for using it. You have to go high to get any decent view. Rooms and hallways are very rundown and showing their age and it didn't really feel it was clean and we were told it was four star when we booked. Location is good for walking to everything including hop on hop off bus stop. I gt my hand stuck in the No. 2 lift door, I could not pull my hand out for several seconds and my wife hit the call button and it finally reopened, it hurt that much I was yelling and two ladies came to see what the yelling was about as the doors reopened. I went to report the incident at the concierge, they took all the details and asked if I wanted an ambulance. I didn't request one as my hand was just badly bruised and very sore. My disappointment was that there was no further follow up after the event by any management to see how I had recovered. I think this is very poor behaviour and would not stay there again.
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