was sold a samsung galaxy s20 "4g" at the lakeside store. once i realised the phone was unable to connect to 4g i took it back and said this. the person at the store, sam, had me talk to a samsung rep who after a discussion agreed the phone must be faulty due to the connection issues. after waiting for 2 hours in line sam then refused to deal with me after he stated no new samsungs have 4g only lte and i showed him screenshots of a friends phone that was bought a few days before i bought mine. since this ive had to go to another store of which were right on the case. went to basildon where tyler and jack jumped on and ordered me a replacement phone due to the issue however, the phone its self is the issue. it wasnt faulty it was the model is not able to be connected to full 4g, only lte which is a version of 4g bridging the gap between 4g and 3g, even though being sold on the stand in store and site as 4g. personal opions, id avoid lakeside store based in currys pc world and go straight to basildon store which is also based in currys pc world. a lot more knowlageable and honest there. complaint has been made against the first store and their sales person however not sure if anything will come of that
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