This hotel is situated in Chicago, very good location, but a pity about the hotel. We were not advised when booking of the 3 day music festival going on during our stay. When we arrived on a Saturday evening, the hotel lobby was PACKED with people, drinking, loud and sitting everywhere. The security didnt seem to know how to handle it. There were crowds carrying beer crates all around the lobby. Having requested rooms near each other as we were 1 family of 6 travelling together, we were advised the only way to have rooms near each other was to upgrade on room to a Queen, free of charge, bt the other was $19 extra per day. We agreed to this as otherwise we would have been separated.We then waited 30 minutes for an elevator (no exaggeration) and when we got to the rooms, the Queen room was very small, and the bed was in no way Queen size. There was a horrible smell of damp in the room, and stains on the carpet.The other room stank of cigaratte smoke, even though it was a no smloking floor. Despite complaints nothing was done. We were also chaged $62 per day parking, and nly discovered from another guest that you could self park for $42 per day! There were empty drink cans and glasses and cigarette butts everywhere, and any journey in the elevators took ages, on average 20minutes. This did NOT improve after the music festival ended.
We complained to the staff, who although very polite, were completey disinterested, and did nothing to help. On checking out, we were not even asked about our stay. I overheard 2 other guests complaing both about the smell and darkness in their room,and the condition of the lobby. This hotel is NOT worth the extra money for a supposedly 4 star hotel. My advice is to stay away from it. Choose the Ritz Carlton instead, they know how to look after guests.
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