We stayed here 12 June prior to a cruise; thus, we did not have a car. The hotel shows its age and needs a serious update. Our problem, however, was with the restaurant and the manager, Brian. Saturday night dinner was acceptable, if overpriced. Service was adequate, at best. Next morning--another story. There was a small convention of chiropractors on site. We tried to go to breakfast and found that every table was dirty. Brian eventually offered seats at the bar. There were two servers on duty, neither of whom seemed able to comprehend that clearing tables would be a good idea. One said to the other, "What do you need me to do?" How about clear tables?? We asked for menus; Brian suggested that we have the buffet--at $15 per person. I can't justify $30 plus tips for breakfast! We got up and left and I went to the front desk and asked for a manager. Guess who the manager on duty was? Brian, of course! I complained and he offered to now show me a menu if I went back to the restaurant. I declined and told him exactly why. His expression told me he didn't care one way or the other. With a car, we could have traveled to a shopping center about a mile up a very busy road. Instead, we decided to have a granola bar from a little store in the lobby--at the reasonable price of $7.00! Again we declined, and went hungry that day until noon. A complaint to corporate by telephone resulted in an email from Justin Smith, who somehow decided that adding 5000 points to my account would solve the issue and satisfy me--not a chance, since I plan to never stay at a Marriott again. A secondary complaint is now registered and I told them that I don't want points, which are useless, as is the assurance that Brian is "usually a strong member of our team and provides a high level of customer service for our guests." Brian seems to find guests a total inconvenience. Find another chain if you're in Boston--or sleep in the car.
hotel reviews