I spoke to a really lovely lady called Shaheen to enquire about some energy payments.
During our conversation I started having a panic attack & became incredibly emotional. Shanheen was absolutely amazing...she kept calm, she reassured me throughout phone call, she gently talked me through what I needed to do so I could overcome my panic... she was just amazing.
Her customer service & care was exceptional. She went above & beyond, somehow managing to calm me & talk me through to the best solution going forward with payments as well.
Myself & my family are so incredibly thankful to this complete stranger and her kindness today.
Thankyou Shanheen!
Particularly as the person I had spoken to previously to her, appeared to be very disinterested (polite but appeared to be in quite a rush).
Thankyou again Shaneen
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