We flew Avianca from Washington DC to Sao Paulo, Brazil. We purchased the seats. On our way back, we learned at Sao Paulo airport that our seats are no longer available and sold to someone else. We needed seats with extra leg room due to medical condition. Two different Avianca staff offered two different reasons why the seats were no longer available to us (one staff said we may not have paid, even upon showing him the receipts with our seat numbers, he said he can not see that in the system), with a bit of rude attitude. The other staffer told us that its a different plane and seat selection were no longer valid. Communication in English was a challenge as the Avianca staff at Sao Paulo and Bogota do not seem to speak much of English. Our tickets mentioned in-flight meal as "snacks", but we actually had to buy snacks even water during the flight. Overall, quite an unpleasant and uncomfortable experience. We will never fly with Avianca again.
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