The service started well when we received the 5g hub, connection was pretty good for the first 3 months. Connection then went down and we were told to keep waiting until the issue was resolved, after 2 weeks we were still without WIFI. We finally managed to cancel our contract which consisted of many calls and constantly needing to explain what’s happened. Each call assistant either didn’t write notes from the call or didn’t read notes from the previous call assistant. Our problem was very straight forward and they dragged it out unnecessarily, we have now been charged for January’s bill even though we didn’t receive a service during this time and the hub has been returned. Also awaiting a partial refund which apparently was processed 3 weeks ago. Will never go with Three again. Not worth the hassle.
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