Jacob the Valet Parking Manager has no customer service skills and is very rude and inconsiderate! Upon arriving at the hotel on the 19th of March there was a sign in front of the parking garage stating "hotel customers only" Jacob was standing outside with 2 of this staff members. We pulled up to the sign and Jacob stated " go around the sign" we tried to make our way around the sign and hit the corner wall and damaged our vehicle. When we hit the wall, Jacob sent his staff over to move the sign so we could properly manuver in the Garage. Once we parked and moved our belongings to our room, my wife and I went to confront Jacob about the incident, he told me "I did not touch your vehicle I am not responsible." He then turned his back and walked away from me. My wife was upset and she confronted him and he stated harshly "look lady! I did not touch your vehicle now have a nice day." and walked away from her. I notified other managers on duty that day and they confronted Jacob about the situation. Jacob later called my room and stated "even though i handled the situation poperly i want to appoligize for the way i handled it." He also said he would get us a incident report for the inusrance company and never did. I asked about the incident report 3 times that weekend and nothing was done about it. On a better note the room was good, the food was good, and the comfort level of the hotel is good. The only problem I and my wife had was Jacob. I would put his last name on here so everyone staying here will steer clear of him if he don't get fired.
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