This is the second time this year Swoop has caused flight cancellations disrupting important family events. It is impossible to contact Swoop to speak to a representative. My daughter bought a Swoop ticket from Toronto to Victoria for a reasonable price. She was flying out for our family reunion and her sisters milestone 50th birthday and was coming 4 days early to help us with all the plans. The day before she was to leave, Swoop cancelled, "Due to Unscheduled Maintenance", without the courtesy of a 24 hour notice. (Swoop sent a second email stating the reason for the cancellation was incorrect and then gave a second reason for the cancellation!) The flights Swoop offered to re-book were all a minimum of 9 1/2 hours as opposed to her original 5 hour direct flight. Swoop said she would also have to pay the fare difference at this very late notice. The only flight she could get to Victoria to make it on time for the family reunion, arrived late afternoon, on the day of the family gathering. She arrived here at 2:30 pm. As a result we had to scramble to do all the event planning which our daughter was going to take care of. My husband just had a knee replacement and I am working in my older years so this is a huge inconvenience and disruption for all of us. After the stress and disappointment, if you can imagine this, there was a second cancellation at 4pm Saturday. She was to leave at 8:00am the next morning with no possibility to re-book. In order to get to Victoria on Sunday, the day of the family celebration, she had to book a one way ticket with Air Canada and Lynx Air from Toronto to Victoria with a 2 1/2 hour stop over in Calgary for $800. The original Swoop flight was listed at $120. My daughter investigated her cancelled flight and discovered the Swoop flight was not cancelled but was "fully booked" (see screen shot). We believe that Swoop bumped her lower fare ticket in order to accommodate later higher priced tickets. This poor treatment has happened to many people. We've spoken to a large number of friends about Swoop's unprofessional business practices and now both a friend and another family member have just decided to cancel their Swoop tickets because they are afraid their plans will be ruined too.
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