My recent trip to San Francisco was not as pleasant as it should have been. Being a Diamond member with Hilton for many years and staying exclusively at Hilton properties around the world i have come to expect a level of service and quality of room that this hotel did not meet. I had to go bake four times during my stay to get my room key to work, several other guests were complaining as well. The rooms were average and were more expensive than a quality B&B in Napa. It was close to the Wharf its only redeeming quality. I plan to visit the are quite often but won't be staying at this Hilton property again.
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