Missed my flight because of these people. Apparently, you have to sign up for the shuttle to the airport. If you don't, too bad.
I showed up at the front desk at 12:01pm, saw the shuttle outside waiting with its doors open. No driver, however. I was told that that shuttle would be going to the airport in 45 minutes, IF I signed up for it. It was a moot point, I would have been late if I had waited for it.
The one driver ("Sorry, we have only one driver on today") had gone out to do "errands" when noon came and no one had signed up for the shuttle. Presumably, if someone called from the airport, they would have to wait for an hour.
The woman behind the counter kept insisting that the notice telling me to sign up for the shuttle was on the counter in one of those plexiglass things that no one reads, especially after they have been traveling all day.
At no point during my ride from the airport upon my arrival did the driver tell me to be sure to sign up for the shuttle, nor did anyone tell me that when I checked in, The killer was the woman behind the counter seemed to take pleasure in telling me that I should have signed up for the shuttle.
I asked her to call me a cab. She said it would be ten minutes. It took 25. I missed making my flight and had to stay an extra day.
When I called the 800 customer service number and told them my story, they said someone would call in the next two days. I told the man on the other end to please not have them call me to tell me how sorry they were unless they were going to offer me something like a free room night, That was five days ago.
There are a large number of other good options in the area. Use them. These people do not deserve the business. They seem to have forgotten that they are an AIRPORT hotel, that people need to get to the airpot quickly, and that they are in a SERVICE business.
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