traded my iPhone 8 in for the 11. I paid the deposit over the phone and was told I would receive the refund once i had sent my phone off after getting my new one. I sent my phone off on the 15th of October which carphone has received. i phoned because i hadn't received my refund and was told to call back in 24-48 hours for a response from the trade in team. phoned back 3 days later, no response, and i have now been told that i have to call back again in 24-48 hours for a second attempt at a response. you have my phone, so why can't i have my money. customer services were lovely, however there was nothing they could do which is shocking. fair to say after being a customer since getting my first phone contract, this will be my last with carphone warehouse.
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