I like the W Hotel in Washington, DC--great location, nice rooms. However, the hotel has missed the mark during my last three stays at the W DC. What the problem? 1.) The staff is indifferent, unfriendly, and atypically W staff. I stayed at five other W properties in the last year, and the W DC must have not used the same training manuel as other W properties. 2.) During three stays I was wrongly charged for room service or extras. 3.) I am a platinum member, and there was no acknowledgement that I should receive an upgraded room or ammenity. In fact, all three times, it was a chore to get upgraded one room level. 4.) The continental breakfast is the worst I've had in over 150 hotel night stays during the last three years. The W DC throws some pastries in a wooden serving bowl, some cereal and some yogurt on a corner table and tells you to have at it. I have never seen a place that presented breakfast so poorly.
Basically, a nice hotel, but could be so much better with a little attention to detail.
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