My travel agent made a reservation at this hotel for me when I was stuck in Charlotte, NC for the night of September 5, 2012. The desk clerk quoted her $99 plus taxes. I agreed and caught their shuttle over to the property. I signed an agreement for the above price and received a copy of it upon departure.
The hotel manager (Nita Shah) charged my credit card an additional $92.32 a couple of days later claiming that the clerk misquoted the rate and that they had raised their rates because it was during the Democratic National Convention. She refused to reverse the charge in spite of the fact that I had a firm quote from the hotel, a receipt from the hotel and documentation from my travel agent.
In my opinion, this manager demonstrated poor judgment and a profound lack of maturity with this decision. She didn't even have the courtesy of calling me to advise me of the mistake. She arbitrarily charged my credit card and told me there was nothing she would do to reverse it.
I have filed a dispute with my bank, a complaint with Microtel Corporate and a second complaint with Wyndham Corporate (owns Microtel.)
For the record, the clerk who checked me in was delightful and the young man who took my call when I called, was terrific. It's a nice property but this manager has no business accumen.
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