We arrived on Christmas eve for 3 days. The T.V. was a joke. No schedule in room and none on TV. Asked desk for channel line-up and were told she didn't have any extras. Asked to have a copy of the master made and when she tried to do it the copy machine broke! Engineer came and said to try channel 17 and we found out we had NO channel 17!
The gal on the front desk was new and alone. She tried but was lost.
Ice machine was out of order.
Cable was very limited and we had step through every number.
Had used the Doubletree for years in Phoenix for business. This was not the chain I knew.
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