Just returned from our July 4th stay at the newly acquired Loews Hollywood Hotel. Traveled with our family of 4 - 2 adults, 2 kids 15 & 11. We stayed in a Junior Suite on the 7th floor with 2 King beds overlooking the Hollywood Hills and sign.
Pros:
Great location for Hollywood sightseeing - view of Hollywood sign from most rooms; Grauman's Chinese Theater/Dolby Theater (formerly Kodak)/Hollywood Stars Walk of Fame/Madame Tussauds Wax Museum all in the same block, lots of shopping/dining just around the corner.
Bellman/Valet Parking Attendants were efficient and friendly. Were happy to offer tips for the area and driving directions.
We had a plumbing issue with our shower and the Maintenance workers were very friendly, efficient and promised to have the issue fixed in 10 minutes - it took them 4 - they stated it was a new record for them.
Housekeeping was happy to bring us additional towels and did so swiftly when we called them.
Beds were EXTREMELY comfortable and luxurious - very welcoming after several tiring days of sightseeing in the area. We really enjoyed the 2 King Beds for our family of 4 - there was also a pull out sofa if needed.
Starbucks in the lobby was a nice convenience and coffee was served with a smile by a lovely barista in the morning.
Pool area was nice and fairly well kept with rooftop view of the Hollywood sign.
Cons:
We checked in around 1pm and were not surprised to find our room unavailable. The front desk clerk advised us to put our luggage items in storage and grab some lunch, it should only be an hour at the most. So we ran around the corner to Hard Rock Cafe and did some sightseeing, returning back after 1 hour 45 minutes to, "no, your room is not ready". We were weary and in need of a break but were then forced back out on the street for another hour plus before we were called that the room was available. Sounds like this happens on a regular basis from other reviews.
The description of the room included 2 sinks in a spacious bathroom - spacious bathroom was correct but 1 sink and NO towel racks/1 hook - had to hang towels on doors or throw on floor. Plenty of space for 3 large towel racks in the bathroom - hope they consider adding these when they renovate.
Our plumbing problem was handled poorly by the front desk - they offered nothing for our inconvenience and we had to tell them how they were going to handle our move if the problem was unable to be fixed. As stated above - the problem was fixed by Maintenance staff quickly.
The room and hallway carpets are definitely in need of cleaning/replacement - but I am assuming this will be included in the Loews renovation.
The charging for Wi-Fi is so ridiculous for a business friendly luxury hotel chain - if you must charge just roll it into the room rate - the nickel and dime-ing game is disappointing.
Valet parking was $32 - everywhere in the area offers valet and charges a lot for the service. Self Parking was an option for $15 or $20 a day but I don't believe this would give in and out privileges.
All in all our stay was good not great. This hotel is about the only one of this caliber/size/amenities in this very popular tourist area. Location is great!
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