Yet another day in SpiceJet glory. My flight gets cancelled precisely 24 hours before (They haven't heard of advanced communication). Note I have a connecting flight the next day from Bangalore to London. Now in a panic, I try every single number for customer care only to be dis-connected saying we are busy (they haven't heard of a call queue). Finally, I scanned through the cancellation message a mail and it reads - you can get a refund or reschedule. I thought maybe they had automated everything and I would be able to book something on the same day if I follow the link - surprise surprise they take me for a complete fool (and for that reason every single customer). After you follow their interface it says your money will be refunded in 21 days and there is no option for fight change. I want my money right now in 1 day in fact in 5 minutes the way you looted it while SpiceJet looted it while they gave an illusion for a service. I wonder why the Indian aviation authorities and customer services are not looking in such malpractices.
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