As a Hyatt Platinum I have some experience to suggest that this Hyatt is simply not up to standard, based on my experience. While the hotel is undergoing renovation (so I have taken that into account), the overall facility was not as clean as I would expect. Staff was very friendly, but we were given the wrong directions to the American Airlines Center by the Valet. Turned out we could have simply gone one street up from the hotel and turned left and we were 2 miles or less from the facility. In fact, we later walked it rather than driving. Got back to room late after show and found that there was no 24 hour room service. My 17 year old daughter and her friend requested assistance to find some food and the young man at the Concierge desk took them to the employee lounge vending machines! Appreciate his effort, but unacceptable in my opinion that a young man take two young women to non-public areas of the facility. I struggled to get coffee at 7:45 AM on Sunday morning. Was told that pipe had broken in the Coffee Post and the temporary set-up was not yet open. Finally found an urn of coffee on the second floor behind the hostess station to the coffee shop. Area was unsightly with trash and dirty spoons laying on the table and coffee was terrible as apparently the filter had leaked and it was full of coffee grounds. Having stayed at the W in the past, I will likely return there as it is clearly a step above this Hyatt.
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