This hotel tries hard to be stylish, modern, funky and top of the range.... it almost succeeds.
Architecturally, the hotel is cutting-edge. Public spaces are sophisticated. Rooms are stylish with state-of-the-art fittings. Huge bathrooms have a real wow factor with black stone and red marble treatment. Complimentary snacks in the rooms are a nice touch. Location is great - directly opposite the New York Public Library.
Unfortunately, we found the service to be well behind that we experienced everywhere else in New York. Check-in with the state-of-the-art island check-in system was confusing and slower than a normal check-in arrangement; it was surprisingly hard to get served in the ground floor bar area and it took the hotel two days to find and deliver to us package that had been sent to us using UPS express service.
Some more active management intervention is needed to get the best out of the enthusiastic youthful staff and turn this from being a great building into a great hotel.
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