I come in and I know what to order but it takes forever to get the waiters attention. 20 minutes before I managed to flag someone down to take down my order AFTER I've actively been calling and signalling several waiters who kept telling me to wait. After that, AN HOUR before I got my food. I came in BEFORE 7PM and got my food at 8:20PM!!! This was absolutely unacceptable. DON'T COME HERE IF YOU HAVE PLANS AFTER! People who have came in around the same time have gotten food but waiters were not aware that my table did not get food. They are not vigilant!Turns out, my order did not go through, and I had to ask where is my food before they went and checked. We had to go and ask the waiter what the problem is in which the waiter gave A SLEW OF EXCUSES and said that he placed the order but it didn't get printed, we are understaffed, please understand etc. Excuse me, I want to be served food not excuses! At the very least COME TO OUR TABLE AND EXPLAIN WHAT HAPPEN INSTEAD OF MAKING US WAIT AN HOUR! TERRIBLE SERVICE! WAITERS ARE NOT VIGILANT! In the end, I couldn't even enjoy the food because I was so angry. My dinner was ruined.TO MANAGEMENT - I use to like Ben's, upgrade your service before you lose more customer. After sharing my experience tonight, I actually found out a lot of people I know had the same experience. You have a reputation now.
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