I'd like to review this place first without our specific plumbing experience to give everyone a fair idea of what this place is like first.
Overall its a really great hotel for the price. I went with a couple of friends and we had two beds, a nice TV, kitchen, a couple of nice chairs, coffee table and a nicely sized fridge. The location of the hotel is directly across from Madison Square Garden which was nice because we had come to see a basketball game there. Also, nothing was more than a quick subway or train ride away . We easily were able to travel to chelsea, brooklyn, times square, central park.
The service at the front was very nice and welcoming. I loved the overall feel of the hotel and the room. I would say, if I had to overlook our specific problem, It would have been a great experience, especially for the price we paid vs. other similar hotels in the area.
Now on to our problem. At one point a friend of mine wanted to take a shower. She went to turn on the water and brown murky water proceeded to spray out of the faucet. We then turned on the sink, where we saw the same thing.
Immediately we called down, and were told to just let the water run for 10-15 minutes and it should be fine. After 1.5 hours the water was still not clear. We called every so often and were just told to keep the water running. After 3 hours of waiting, and being continually told to just keep the water running, we decided to leave. We were out for for a couple of hours and made our way back only to find more of the same. Finally after multiple calls and hours of waiting they sent someone up to look at our water, where they fixed the water problem, but then discovered a leak in the sink.
I hate to review the hotel based on this experience, but ultimately for us it lead to a good 4-5 hours we waited in the hotel that we could have been out in the city. All this being said, they did give us a credit and the front desk people were very apologetic. I really did want to like this place, and I feel like we got a one off bad experience, which takes my review from a 5 to a 3.
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