Booked this hotel as it was new and looked lovely, however on checking in, the hotel had no record of our booking even though we had confirmation email and had pre paid, staff were very much under pressure and we were not the only guests that this happened to. Left us waiting for 1 hour and when they eventually found our booking we were told our room was not ready and to go off and that they would phone us when room ready. Returned 2 hours later (no phone call) to find room was ready and had been for some time!
Rooms were large and modern but nothing out of the ordinary. Phoned reception the next morning to see if we could get a later check out time only to be told by a v rude lady there was no available even though she didnt even check.
Got water taxi to Logan airport just outside the hotel which is a fantastic idea takes about 10mins.
Overall v diaappointed with this hotel, has the potential to be better if they ironed out a few problems.
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