A month before my flight from Auckland to Sydney with LAN Airlines I called the Contact centre to order a special meal. I ordered a vegan meal, and then they sent me a new itinerary with the updated information. However when I got it I realised that it said I ordered vege lacto-ovo (meaning vegetarian with dairy and eggs, which is not vegan at all) so I called again and told them they had made a mistake. They denied and said that they did order a vegan meal, so I assumed it was a typo. On the flight they served me a meal that clearly had scrambled eggs, a tub of dairy yoghurt and some dairy milk. I told the crew that I had ordered a vegan meal, but they simply told me that they didn't even know what vegan was. I told them that it was like vegetarian but without dairy and eggs, and they replied that my meal was the best they had. They also looked at my order sheet and told me it did not say vegan on it. The crew were nowhere near as friendly as the crew from other airlines I have flown. They seem to favour passengers who can speak Spanish (which I understand is easier to talk to them, but they literally acted completely different to non-Spanish passengers). I will never fly LAN again, and if their website states they have vegan meals then maybe their staff should know what it is too.
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