This was a booking with KLM for two passengers made and paid by myself but one passenger cancelled. I was promised a refund against a fee. The refund was never made. I asked various Air France employees if there was anything I could do to solve the situation. It seems to me that niceties in the cabin are cheap to get, and anyway, those are paid for. When real issues arise, Air France is incapable of solving them, and, indeed, does not care to do so.
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