We arrived on the 15th of November in the afternoon. The hotel looked very promising on entry and the reception staff were very helpful and we checked in to our room on the 14th floor. We were first given a room that was occupied but it was quickly changed. From the lobby you enter the lifts to your accommodation and enter a completely different world. The corridors were dark and dirty and the doors to the rooms were reinforced which gave you a bad impression. The décor of the room we stayed in was shabby, the carpet was heavily stained cracks in the wall and chipped paint, the shower tiles were hanging off and the shower was cold. We also had chewing gum stuck to the wall in full view from a previous guest and the phone was ripped from the wall. We had a good view of 7th Avenue and the beds were clean. My grandmother stayed on the 16th floor and our friends on the same floor. Their rooms were very similar. We went to see the duty manager about the standard of the rooms just to bring it to their attention. The Manageress we spoke to immediately asked us if we wanted to vacate our rooms in a rude way and said that they are typical of the standard we paid for. We didn’t want to leave we just wanted to raise certain points. The excuse was that it was house keepings problem (but surely if you are a duty manager you would rectify there problems?!). She said if we wanted to leave we would have to find other accommodation within 30 minutes or we would be given a penalty, we were shocked by her attitude. We could tell she was not bothered by our complaint and knew she could sell our rooms again as it was a busy. The only good thing about this hotel is its location. Be warned, if you have a good room it is because you are paying an extra $50 per person per night plus tax and you are on the upper floors of the building. We will try a different hotel next time!
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