Over all this was a very nice hotel, super friendly staff, especially the bell boys, they are there for any of your needs, be it luggage help, or even running an errand if you need something you have forgotten to bring!
We stayed in a 2 room suite, we had the get away special for 249.00, which included a free bottle of champagne and strawberries, a $25 gift certificate to the Osteria downstairs, and a 1pm checkout.
The strawberries and champagne were not in the room as promised but was resolved within a few hours, the gift certificate was only good in the Osteria, (this was unknown too us) we actually ate in the Pizzeria, we showed the hostess our gift card and she told us it was fine only to find out when the bill came it was only good in the Osteria, so we had no choice but to pay the bill in full, we used the certificate towards the least expensive wine for in the room, which still cost us $15.00 after the gift certificate, with surcharges, tax and %18 gratuity!
The fold out sofa bed had no pillows anywhere in the suite, and no blanket! Staff was good and brought pillows, luckily my daughter had brought her own blanket.
The phone in the master bedroom was broken, but the one in the living area was fine. Had a very small fridge, can't fit much, a family would be hard pressed to get a whole lot in there, microwave was fine, and all the standard things such as coffee etc. were there.
The king size bed was VERY soft and had 6 pillows, which were also VERY nice, it was quiet, but the view was awful, we were in room 1117 on the top floor and faced a very ugly parking garage, I would have preferred to see the goings on in the streets.
All in all I would say you could probably do better for a 4 star hotel.
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