ZERO
The 2 year agreement came to an end and we moved to another provider in Dec 2020. Then in March 2021 I receive an aggressive Debt Management letter saying amounts o/s. I called Vodafone and rectified the problem and they were to remove the debt. Great, i stupidly thought!
April 2021 another Debt letter. I call Vodafone again, agree resolution and all sorted......
May 2022, my Mortgage is due and i find a bad debt of £16.20 is affecting my Credit score (it will stay on my Score for 7 years !!!)
Then the mayhem with Vodafone begins as i need them to remove the bad debt.
The amount of DPA i have to go through on an account that was closed is unbelievable - 3 phone calls to explain the situation to people who don't understand, 2 very lengthy Web chat discussions who after 3 hours still wont access the closed account to answer my questions!!!!
I asked for the call recordings and confirmation the debt will be quashed as was originally agreed - Nothing !!
Vodafone you should be ashamed of your customer service, hiding behind stupid questioning, poor note taking and not being proactive to solve a problem.....never again
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