Our flight was delayed and we missed our connecting flight because they did not have anyone to transport passengers to the connecting flights terminal on the other end of the airport. They caused us to arrive at our destination over 14 hours later when the rental car counters had all closed so we lost our rental car reservation and had to book a hotel room and wait until the next morning. Then we had to rent a more expensive car because our original reservation was missed due to the late flight. On top of all that they lost one of our bags and returned it to us 3 days later in terrible condition. The bag looked like it had been dragged though dirt and beat up. We had to spend even more money to buy clothes for the 3 days we didn’t have the bag. I tried numerous times to call and email and you get absolutely no help from anyone. Just an email reply saying sorry but they will not do anything to compensate for all the additional costs they caused our family and nothing to make up for the worst flying experience we have had in our lives.
airlines reviews