An experience that was neither good or bad until we tried to order water for our 2 year old. We ordered it, was asked to wait while the cabin crew was giving out hot food. After 20min we asked again and we were asked to wait. After another 20min, she started to cry uncontrollably, and we walked up to the crew (who was still busy giving out hot meal) that we really needed to give our child some water. When we finally got it, it was impossible to stop our girl from crying even when she got the water (well, most parents would understand that it was too late and the damage has already been done). So after calming her down (which took another 10-15min) she started to drink and became happy again. It was a bad experience for everyone, our 2 year old, us as her parents and all other passengers. A situation that could easily have been avoided, which would have been nice as flying with kids often means stress. Why couldn’t a person in the crew just stop for 1minute and help out? They didn’t even seemed bothered or at least a bit guilty when we explained that we couldn’t continue waiting because a 2 year old doesn’t understand that.
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