I've heard a lot about this hotel from friends with children. I've stayed at the Hyatt Hill Country a few years ago, but had heard that La Cantera was the pinnacle of the San Antonio "family" resorts (including Hyatt HC, JW Marriott). Let me just say, "Whaa?"
OK, so we get to the hotel after a drive from our home city, and they've lost our reservation. Maybe my fault, since I never got the confirmation e-mail, but it somehow was not confirmed after booking. I won't hold that against them. They still had a room left for us-hooray! But then I saw why it was still unbooked.
The room smelled a little mildew-y, the rooms and halls looked like they had not been re-designed since-ever?, and it appeared as though the floor near the toilet had not been cleaned well before we arrived. That's a minimum requirement, La Cantera. Blecch. And bleach! (next time, please).
Did I mention the family of 17 (at least it sounded like it) whose every word/shriek/softball joke I could hear through the wall? I felt like we were close friends after getting to know them through the very thin walls. We are having dinner next week together. Not really.
The lobby is pretty nice, and the winding pools are fun for the kids. The mini frozen drinks by the pool are pretty good, but you will pay full price for a dwarfed cup.
The service was pretty good-we had a very friendly, helpful shuttle driver.
Maybe I'm missing something-as I mentioned, I have heard rave reviews from others about this place. Our experience there left me scratching my head though. Hyatt Hill Country was a better experience for a family vacation-cleaner, more room to breathe, and better outside pool-rec areas.
hotel reviews