The New York Palace was a great place to stay in New York, close to many of the famous sights and shops. We found our deluxe room to be a decent size, classically furnished and with a great view over St. Patrick's cathedral. The bed was enormous and incredibly comfortable. The bathroom, albeit on the small side, was blessed with Molton Brown products. The air conditioning system was very efficient, it was most welcome as it was extremely humid in New York during our visit. The public rooms were lovely. We had a drink in the Gilt Bar which we thoroughly enjoyed, the staff in the bar were attentive and it was a delightful place to sit in. There was a large courtyard sitting area at the front of the hotel, this was nice to sit in and bordered the street.
The concierge were excellent, most knowledgeable and informative.The majority of the staff were pleasant, with some noticeable exceptions. The room was always serviced superbly during our four night stay, the bedclothes were turned back with chocolates on the pillows every evening.
The mini bar and room service were very expensive. There was free wireless internet but only in the lobby.
We had breakfast on one occasion. This was a very disappointing experience. The service was absolutely awful. It was impossible to attract any of the waiters who seemed to have selective hearing. The food was only average and the cost prohibitive, approx. 60 pounds sterling for two. We had all our other breakfasts in the nearby 'Starbucks'.
We reported a bedside light bulb not working early one evening and after five hours and four requests it was still not repaired. My wife wanted to read in bed but this was impossible. Not good enough for a hotel of this rating and cost.
Overall we had a very pleasant and comfortable break in this hotel and would stay here again.
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