Appalling customer service! I arrived at the airport and when I tried to check-in for this Royal Jordanian Airlines flight I was told that they had cancelled my ticket and re-issued it for a day earlier! They did not communicate this change to me. ITA ground staff were unfriendly and unapologetic. I managed to get on a flight departing at a similar time but with one stop rather than direct. Wrote to ITA Customer Service / Complaints but yet to receive a response.
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