I'm from NYC. I've been taking taxis and car service my whole life, so I'm pretty seasoned concerning what should happen during that fifteen minute car ride, and what should not. \n\nOn Monday, I scheduled these guys for a pickup and return ride to the vet. The driver arrived before the scheduled time, and called me to tell me he was there. The ride to the vet's was pleasant, as we exchanged small talk about my sick cat in the carrier. The driver was a really nice guy and good driver. \n\nWhen it was time for me to go home, I got antsy when the driver was a no-show 15 minutes after the time I had scheduled. Sensing something wrong, I called the company, and the dispatcher informed me that the previous dispatcher had made a scheduling mistake taking my online reservation form off the computer. He asked me if I wanted to wait while he immediately dispatched a car to me, or if I wanted him to give me the numbers of nearby companies I could try getting a ride home from. But the thing that really struck me is that he said he wasn't going to charge me for the ride. That's right. Because his dispatcher had made the scheduling error, Tru Cab was going to eat the fare cost for my return trip home. \n\nThat kind of service would have NEVER happened to me in NYC. Needless to say, my cat and I waited it out, and the same driver that took us there drove us home. \n\nThank you, Tru Cab, for doing the right thing by your clients. I plan on using you again in the future.
places reviews