Wow - what a disappointment this place was. My husband and I, along with our 3 children, had a 4 day trip planned for quite some time and we were all really looking forward to it. We've stayed at Hyatts before, always with good experiences. When we go to Kauai we always stay at the Hyatt there and it's beautiful. And after hearing that this property in San Diego had undergone a major renovation, we were really excited. We were expecting a beautiful, clean room and everything we've always experienced in other Hyatts. We stayed in Room 2221 which is a suite facing the marina. The carpet was so filthy we literally would not walk on it in barefeet. And not just in one spot, I'm talking throughout the entire room. Large dark spots from the door through the entire room, a bright orange spot next to the bed. It was really awful. The sliding glass door on the balcony did not lock, no matter how hard we tried. Fortunately our children are old enough that this wasn't a hazard however it would definitely be for anyone with small kids. The shower drained so slowly that we called down to have it cleaned out. After our first night we called down to the desk to ask them to clean our carpets while we were gone and to address the shower drain and the non-locking sliding door. We returned to a room with carpet just as filthy as it was in the first place though they left a card telling us our request for service had been tended to. What? The pool area was nice to look at - clearly has been recently done and has an upscale feel to it. However, i agree with what other people say in that there is definitely not enough seating poolside to accommodate the guests at the hotel. We managed only to snag one chair to pile up our things on, but never could get a lounge chair. My husband and kids went in the jacuzzi and said it was not hot the way a jacuzzi is expected to be. It was just kind of warm. There was a sign in the room advertising the bottled water available for purchase but there was no bottle to be found. Our stay was supposed to be for 3 nights but after 2 I told my husband I wanted to leave. I'd rather have been at home than spend another night in this place. The only good thing is that it's located close to Sea World.
What bothered me the most is that when my husband went to check out he told the manager in training all of what I have mentioned above. Of course the actual manager was "on the phone" and not available. A good business gesture would have been for her to offer to take some amount off of our bill or something else to show that the customer's opinion matters. I was not looking for her to comp our stay or anything. But she offered nothing and allowed him to check out having spent almost a thousand bucks on this dump. I went back in and took this up with this same girl since the manager was still "on the phone". I told her my concerns, how we have been patrons of other Hyatts many times, etc. She again had no intention of offering anything to us until I suggested that maybe they should take off the "room tax" they charged us for both nights and maybe take off the fee they charged us for using their Wifi service. She finally conceded and took off - woo hoo- a hundred bucks. How in good consicence were they charging 400 bucks a night for all this? I would find another place to stay for sure.
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