I was flying from Belo Horizonte to São Paolo and first the flight got moved making me lose my connection to Mexico City. And because of that, they changed our flight telling us the wrong information about what we would get as a compensation. The man said to pick up our luggage in São Paolo. Once we arrived to São Paolo, another man giving vouchers clearly said we shouldn’t pick up our bags because it was directly moved to our final destination. We double (even tripled) asked to make sure as we have been told otherwise, and he assured our bags were on the right track. 12 hours later we arrived finding out that our bags are lost and nowhere to be found even though they had put them on the system even before we got out of the airport. I have been in contact with the airline through WhatsApp asking about my bag status and they only say “it takes time and that I have to wait”. I have asked information about where to go in the airport as I’m flying today to another destination, so I can check directly in the airport but they only can say I need to ask at the airport, not providing any useful information about which terminal or desk should I ask. Not traveling with Latam airlines again, that’s for sure.
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