After reading other reviews on the Westin, I think we had a good stay as the hotel perhaps wasn't full. We had no problems at check in but noticed a queue at other times.We didn't really use any of the other services in the hotel so I can't comment.
The location is perfect, at the top end of the Mag mile and the shopping is excellent, at least 4 malls in easy walking distance and the buses are on the doorstep to take you further down town. Would recommend buying a bus pass from Walgreens or CVS as its good value. Would also recommend The Grill in the hotel, very good food and service, Gibsons a few blocks over was also a good place to eat. Afternoon tea at the Peninsula Hotel is fantastic, a real treat and not to expensive.
Our room was a decent size with a good bed and large flat screen TV, we had a view of the Hancock building ( a must is the cocktail bar on the 96 floor) and Michigan Avenue. The windows are slightly drafty and attract a lot of condensation, saying that it was at least -5 outside! You are given a choice if you would like clean bed linen & towels each day, loads of towels but no bath robe.
If you need a ride back to the airport take the Go mini bus, much cheaper than a taxi and collections around 30 minutes from the hotel.
We very much enjoyed our stay in Chicago and found people to be friendly, helpful & accomodating. We will definitely be back to finish shopping and to see the sights in the summer.
hotel reviews