I don't often complain, however, I've noticed a trend with American Airlines always delayed, canceled or changes. I've purchased our tickets months ago only to be downgraded to a class that I've worked hard to pay for. I understand there are other customers in worse situations, however if it had only been a one time thing, I would've not bothered but I've tried a few more times after and have been completely disappointed. My fault for expecting to get what I pay for with this airline. This will most certainly be the last time we give our business to American Airlines. Disappointed.
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