We had a lot of issues with this resort. They lost our reservation (I booked with AAA and had a confirmation #). Verify your reservation! They did upgrade our room, but had it been a day later they would not have had room as they were full. As we were trying to check in, a guest was complaining about bugs in his room after being moved from another room with bugs. We did not see any in our room. They also double charged me when we checked out. Again, reservation departments mistake. A lot of wasted time trying to fix these issues.
If you do not wait in the long line at least half an hour before the water park opens, you will not get a chair. We went in right at 10:00am the first day and there were no chairs to be had. We ended up sitting on the bar chairs until something cleared up. We asked for more chairs and they said they did not have any. The water park is fun, although the wave pool had very weak waves in it. Fun lazy river, could use better cleaning as there was a lot of debris from the trees in it.
The room was spacious. They had the only old school TV's left in the country and ours kept turning itself off. Not to mention they are small. The beds were comfortable, but the pillows were the worst I have slept on. They fold over on themselves. The phone keys looked like they had not been cleaned for a couple years, yuck. Despite all that, the kids did have fun. I don't think we'd go back. We'll try the Hilton next time.
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