I'll start with some positives: The staff is friendly and the studio is well kept and very nice. They were great with my baby and went out of their way to get us some great shots. My issues weren't with the staff so much as the company. I signed up for the \"Milestone Membership\" to capture my baby's milestone (3 mo, 6, mo, etc). The package seemed like a good deal, for $90 you get a 30 min session for each milestone, a slideshow of the pics, and a free portrait from each session. While my 3 mo portrait experience was pleasant, I can't say the same for my next visit:\n\n1.) They no longer offer packages. Prints are now \"ala carte\" which means you pay per print. Before i had purchased a package containing wallets, sharables, 8x10's etc (approx 15-20 prints) for $150. With the current pricing system I was able to purchase 5 prints for $160. Not a great value, and this was the cost WITH my Milestone Membership discount. You can get a package but only if you buy a product like a canvased print. However, the cost of the products were high enough that it didn't create any kind of economical package like I had before, forcing me to purchase ala carte. I doubt I would have purchased a milestone package if I had known the pricing was going to change.\n\n2.) You cant view your pics online. You HAVE to come in and to view and order pics. Not very convienient. I also find it bizare that Im offered 30 min to take the pictures, but an hour or more to view and purchase pictures. \n\n3.) They offer you \"shareables\" with your purchase. So you think \"Oh well I can't order as many pics as I need to send to grandparents, etc, so digital copies would be great\". Sorry, but no. These are low res images with the Cilento Photography banner in the most obnoxious place on the picture. I'd gladly post to some social media site to share and provide some free advertising if the banner placement didn't completely ruin the image. \n\n4.) Its currenlty taking over a month to get all 5 of my pictures taken from my latest photo session. Ive called for status but they had none to give. I was only told they haven't arrived yet. This may be an issue with the vendor who prints the portraits, but either way it seems to be a considerable lag time. The portraits from my initial session took 2 weeks to arrive which I thought was reasonable.
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