I bought a package that was to include everything for my lodging but food and laundry services. The cost even was to include tax. When I arrived the room smelled of stale cigar smoke. I was told to turn the fan on while I went out for the evening and it would clear up. I came back at 2 am and the room still smelled. I couldn't get anyone to answer the phone at the desk. I was too tired after traveling all day and being at a tv show taping until after midnight in Burbank to pack everything up, go to the desk to try to find a person to talk with etc so I waited til the next day. I was then moved to the 14th floor which is to be a quite zone floor with no banging doors, no maid service until after 9 am etc. The floor was still noisy. The rooom I had also faced the airport and it was very noisy. I had to sleep with the heating/ac unit fan on high all night to try to drown out some of the noise. The parking garage costs $12 a day to park a car and they were not going to waive the fee until I showed them the paperwork that said my package included ALL fees and taxes. Finally after talking to 2 managers they waived the parking fee. The parking is a nightmare. You have to get a ticket when you go in and have it scanned in the hotel. Then most of the time when you go to leave the garage the machine won't scan it to let you out so you have to try to back up, find a parking space go get another ticket, go back to the hotel and have a new ticket scanned. Then try to leave again. Then when you go to come back into the garage the machine won't scan the ticket you have so you end up having a handful of parking tickets with you hoping one of them will work in the scan machine to let you in or out of the garage. It is a hugh pain in the neck and a BIG time waster. The rooms were ok but weren't cleaned everyday and the sheets were changed every 3 days uless you requested otherwise. The bed however was comfortable. The amenities they say are in the room are not necessarily there each day so don't count on them being there. There is always a line at the front desk as well and it also is a big time waster. I did find that Alfredo the concerige was very nice and helpful as was Cecelia t the front desk. I would use my money next time to stay somewhere cheaper as you get the same type of room and service at a cheaper place without all the parking hassel, airport noise roaring at night and expense of parking. The pool and hot tub are outside and well maintained. The fitted sheets didn't fit the bed and were 1/2 on and 1/2 off the bed.
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