In general, the hotel is very nice. Stayed there recently for two nights. The staff was friendly and the rooms were nice. Food, though pricey, was good. Pricing was typical of the area. Rooms were nice and clean. The problems start after checking out. I intended to pay using a debit card and did so. Prior to making reservation I was assured by the hotel that they would not place any hold an the debit card other than for the actual charges for the room. What they actually did was add a couple of hundred to cover incidentals. Still not to big an issue. When we checked out, they charged the payment on a second transaction and left the hold on the card for the full mount even after they have been payed. After numerous calls to the hotel and the card company, it appears that their hold will be in place for 30 days! We've tried for about 5 days now to contact the billing department at the hotel but they never answer their phone and do not call you back. In this day and age, over eight hundred dollars held captive by a hotel who has been paid for thirty days has significant impacts. For myself and my fiance, it meant we spent the remainder of our time in L.A. very poor. Thanks LA Hotel.... This isn't an experience I would recommend for anyone.
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