We got to our hotel at 9:30 PM and after a 16 hour drive we were glad we were home(for 5 days). We get there and loaded up our luggage on a cart and went to the front desk and asked where the elevator was... she smiled and said there was NO elevator.. Not good! O.k. so we went to our room and changed our floor so we could be put on the 1 st floor...No problem. Next day had to be at our daughters parade and the dinning room was not open..Fine...Not! Next day graduation and we had to be out and about early, we did have breakfast. I feel sorry for the lady in black that was serving us, she was busting her butt with no help, you could tell she is discusted with this place ( o.k. my observation) The toilet handle was so discusting it made me sick.. told my husband to check it out.. Second room was cleaner but those mats need to be changed and bleached how discusting to be standing in someone elses stuff... The only thing that kept us being o.k. at this place was Johnny the bartender, he busted his tush off not only making sure bar patrons were o.k. but was also doing room service and dinning area... I say give him a BIG raise for his hospitality and and all around GREAT service!! Johnny come to Colorado and your service will be greatly apprecaited... Thanks for your smile and hospitality you showed Steve and I!! I am going to put you in my scrapbook and remember the good time at the Holiday Inn at Lackland!!!!!!!! Have a good life buddy, you will not be forgotten!!!!!!!!!!!!
hotel reviews