Although I was happy with the shape and cleanliness of the rooms, unlike other reviewers. I was disappointed as a whole. Especially after paying so much for a Holiday Inn. I booked a King room months ago since we were attending a concert at the Spectrum and wanted to stay over night. I called the day before to request early check in and was told "no problem, you can check in at noon". We got there at 1 and was told there were no room and we needed to wait until 2:30. The woman at the desk was less than polite. I went back at 2:30 and was told (after waiting at the desk for about 2 minutes while the girl just stared off into space) that we would need to wait another half hour. A half hour later we were finally given a room. We got to our room to one bed that was clearly not a King. We went back to the desk where a 3rd woman tried to insist that all rooms with one bed are King size beds. I explained that I have a king size bed at home and this was not a King. She called maintenance and was told all beds on the 3rd floor are not Kings, but "converted queens" I was willing to keep this room if at a lower price if they didn't have anything else available, but she informed me that a king room and a "converted queen" room were the same price. She was able to find a King room for us. My next complaint came that night after the concert when we wanted to order food. The "room service" menu does not list times so I called and ordered food. An hour later I called them back and was told by someone else that they had stopped serving room service 2 hours ago. We went to bed hungry. The linens were also very sratchy and the pool that they advertise has no water in it. It is also not a hotel, as others have said, for families.
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