Absolutely woeful engineers, can't comment on customer service as their isn't any!
Support for faults is a joke.
We lost internet inexplicably, engineer came out 5 days later, claimed a hub3 failure, installed a new hub5, insisted all working despite it not actually being so. Insisted it takes up to 24hrs to have the hub active on the network...
sounded odd, rang the 'help' line, the new hub hadn't been registered at all, wouldn't have worked in 24yrs let alone 24hrs!!!
Then, despite the mac address and serial now being registered, still no Broadband.
I pay almost £200 per month for phone tv and supposedly broadband... they could not care less about me/
They refuse to accept that there is a problem, they say the hub5 registered on the network so it MUST be working, its our fault, obviously incompetent and need to follow the instructions on the virginmedia App. The virgin media app is the most useless pathetic and pointless app ever. It is simply a sales tool. Idiotic.
Its now 6 days without broadband, my teenage kids are wanting to leave home, my boss wants to fire me as i work from home but have to go to a local hotel to get broadband and try and conduct business...
DO NOT TRUST
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