We arrived at our room and had to force our way into our room because the door was stuck, reported to office the next morning and returned from Sea World that night and same problem. Mold in shower, the ice machine had been broken for that floor for 7 days. To get ice you had to walk down the stairs to the next floor because the elevator was out of service. The door handle on the emergency door was broke. Signs had been knocked off the wall and were laying in the floor. Hotel was under renovation and no mention was made of that fact by Hotwire. I would have to be desperate to use there service again..........no I wuold just cancel my trip
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