The San Francisco Hilton was a study in contrasts: outstanding personnel and facilities, but surprisingly lackadaisical attention to a number of details.
First, let me commend Amanda at check-in. Her artful accommodation of my request for a smoking room was very much appreciated, and her poise and friendly demeanor set the tone for all Hilton personnel I encountered. Amanda should be training front desk personnel everywhere (and paid better!) Such a nice way to begin a vacation.
I was dumbfounded, then, to run across a number of nits throughout the rest of the trip which, while certainly not major, combined to leave me with a sense that something was missing. To wit:
*no batteries in the remote
*very dim bathroom lighting (a trend I've noticed in other first-class hotels. Annoying. I need *light* in the bathroom)
*in-room coffeemaker broken
*no local phone book or property manual
*icemaker on my floor broken
*an erroneous charge on my bill which, will immediately removed, caused an unexpected delay
In general, the facility and the personnel are first-rate (the views from the upper floors are breathtaking. But be alert at night: it's next door to the Tenderloin). And they do need to pay much more attention to the kind of details I cite above.
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