I booked economy class travel from Melbourne to Ahmedabad because I wouldn't hesitate to change my plans, but Malaysia Airlines' customer service made it very difficult for me to do so. I had been trying to change our return date from Ahmedabad to Melbourne for the past 10 days, and while they were able to change my wife's itinerary, they were unable to do the same for me. Despite my repeated calls, I finally spoke to a representative who informed me that I can't change your ticket from Ahemdabad because it's connected to Air India, so she suggested I change from Mumbai to Melbourne and then back to Ahmedabad. I agreed to call air India and paid around $149 for the difference, but the next day when I called air India, they told me to contact Malaysia airlines, so now I have to pay from Ahmedabad to Mumbai out of my own pocket. I tried to contact them many times, but they put me on hold and never called back, so I think this is the worst experience I've ever had with Malaysia airlines. Worst experience I've had. Customer service at its worst.
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