We booked rooms the spur of the moment to celebrate Father's Day and birthday, not knowing that it was the busiest weekend of the year - the Baltimore Sailabration. When we booked our rooms through an online travel agency, details were not passed on to the Sheraton in regard to accommodations for two adults and two teenagers. Needless to say, Lisa Adams, our Front Desk agent was determined to meet our needs. Lisa and Juan Webster (Director of Rooms) worked together to get us settled in while simultaneously handling a huge flow of customers checking in/out, and various needs. Lisa and Juan and the other Front Desk Agents remained very pleasant, calm and were excellent at customer multitasking without missing a beat.The other agents/staff/employees handled themselves in the same way.That in itself, is truly amazing!! Thank you for a most memorable weekend. :)
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