I just recently returned from staying at the Hotel Pennsylvania New York. I was concerned about staying here after reading some of the reviews but we met a nice gentleman on the plane who asked where we were staying and when I told him he said "that is a very nice hotel" I asked if he was sure because some of the reviews were a little sketchy. He commented that I shouldn't read reviews. When we arrived I was pleasantly surprised as the lobby area was nice and grand. That wore off pretty quick after it took 45 minutes to check in. Upon checking in we were told that even though we had reserved a King size room there were none available and would be given a double instead. I asked if there would be a price reduction and was told that since I had prepaid there was nothing that could be done about the price. It was late and I was tired so I just let it go. The clerk then said that we could look into changing to a king size room the next day. As we proceeded to get to our room I saw what others had mentioned in their reviews. The hotel has not been updated and the carpet and walls were dingy. As we opened the room I was disappointed. The walls had paint peeling and the bathroom had not been serviced. I called the front desk to mention about the bathroom and the person on the other end of the line seemed bothered. After 1 hour maintance finally took care of one problem. When I requested housekeeping I felt that I was a bother but was told they would be right over. Needless to say they never appeared that night. I was so distrubed that I slept in my clothes. The next day housekeeping did come but my request to change to a king room was once again denied. It was finally on my third night my request to change to a king room (the one I had reserved) was granted. I will say that the king room was in much better shape than the double room we had been staying in. The walls are very thin and you can hear everything. Now the positive thing about the hotel is it's location. It is located in Midtown Manhattan and is right next to the subway. There were always people and police officers around so I always felt safe. Would I stay there again? Probably not.
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