After reading previous reviews on Tripadvisor, I booked this hotel. The hotel would definetely NOT win the friendliest hotel award 2006, reception staff were not very 'forthcoming'. However the room was clean and accomodating, but bathroom is tiny! I requested a quiet room, and was located on the 6th floor overlooking pool, heard no noise from main street. I experienced one unfortunate event, when I returned to the hotel one evening, and found our bedroom door was slightly open. Fearing the worst, I opened the door to expect all our belongings etc to be gone, however everything was in place (fortunately, otherwise they being in receipt of a lawsuit!!!). I informed the reception, who were overly complacement and blamed the cleaner for not shutting the door properly!!?? If this incident did not happen, I would of given this hotel an above average rating. It is a couple of blocks away from Time Square, however my two children aged 11 and 14 and myself walked back to hotel every night (10-15 min walk) without any fear (maybe I lived in London too long!!!). I found the people of New York either very friendly or very rude - no midway. I also agree with previous comment, that NYC is definetely not Disneyland ie not child-friendly!
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