There isn’t a zero star option or else I would of selected that. I bought a phone from them on 12th February and when 16 days later it hadn’t arrived I cancelled the order and was told my refund would be carried out in 14 working days. I chased payment when this date passed to be told it will be refunded on April 21st (40 working days after my request) as their accounts department were carrying out due diligence. This date has now lapsed and still no refund. They have had my money for 90 days. When they refused to respond to my emails I tried contacting through twitter outlining my concerns and they blocked me. In my opinion I don’t believe they had the phones in the first place to send me otherwise why take so long? I wish I’d done my research on this company before pressing buy, I have looked at the reviews in hindsight and there are so many people in the same position as me. I have since bought one from music magpie and had excellent service and a phone in 24 hours. DO NOT USE THIS COMPANY - EDIT on 24th April - if you are reading this review you’ll note QMF responded below, I think perhaps this is their idea of humour because my order number was provided with the review and they will know from this if they had taken any time at all to look into my order I have contacted them countless times, and if they wanted to help why would they not just use this reference to contact me immediately to try and resolve the issue and refund for me immediately as its now been 93 days they have had my money and 43 working days since they said they would refund it. I did email them AGAIN though as requested and await a response!!!!
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