Missold a contract from store. They put me on a business’s account which I did not agree to. I tried to cancel as I’m within my 7 days webchat said I could with no fee if I went in store store said they couldn’t do it as they don’t have a returns policy. Then said I’d have to come back in to see the manger as they couldn’t do much she was on holiday.
When I called up they said I had 14 days to return it in store and said that the store need to send them and email to do this. Went back in store they said they’ve never heard of this and there is nothing they can do I’ve sent complaints. All sorts letters now onbudsman.
I am in my cancelling period and I want it to be honoured. I don’t want this contract and I no longer wanna be with three. As I’ve been with them for many years the way I’ve been treat and spoke to has played allot on mt mental health and made my depressing bad again.
Not to mention them taking more money than expected and agreed to also getting massive bills. Saying I need to pay which was not stated when talking to the advisor.
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