Barcelona to Stockholm via Dusseldorf. Lost luggage, an 8hr delay, zero information, and landed at destination after midnight. Missed connecting train and had to take rental car (based on instructions from Air Berlin staff). I received a 10€ check for meals. Was denied email and phone service. I filed two complaints which was left without reply. Luggage turned up a few days later without notice. Claims for direct costs rejected. Worst customer experience ever.
airlines reviews