My last stay at the Pear Tree Inn by Drury was in June of 2010 when I was in the process of moving to San Antonio and that stay was great. The one prior to that was in February of 2009 and that one was not a favorable one. This time, I am going to rate this visit at average after I had to place a call to their corporate office to let them know how terribly disappointed I was with this visit. I stay on the evening of December 15, 2011 and here were the issues at hand. When I arrived from Brownsville, TX, I immediately wanted to take a shower and make my way towards a meeting. The first thing I had a problem with was the HOT WATER. I showered in a luke warm shower and informed Gabriela at the Front Desk that the water was not working. As I was leaving to go to my meeting, I mentioned that I would be back later and if they could make sure that the HOT WATER was working. Lull and behold, I take a shower at 9AM and no HOT WATER. What a disappointment when I call the Front Desk and no one even offered to let me go take a HOT SHOWER in another room. I check out and inform Mark and the clerk that was on duty at 7AM and I felt that with my stay not being favorable, some type of compensation should be made at property level, NONE. I left and called the Corporate Office and was offered a Comp Certificate for my next stay which I intend to use in the next few months. I returned on Friday evening December 16, 2011 and initially was going to be traveling home, but since it was late I wanted to return somewhere familiar. I went back to Pear Tree Inn and called the Reservations line before arriving requesting the ESAVER Rate. I had a room this time that had some hot water and was in the back in Room 327 and the previous night in Room 203. Same problem occurred HOWEVER, this time it was in the morning. Did not bother to report it, but I would have like to. Instead, this time I have to rate this stay as average and is a BIG DISAPPOINTMENT. I did a visual and then a WHITE GLOVE inspection of the room to find lots of dust in the entertainment centers where the Televisions are housed, and on the picture frames. It seems to me that instead of saving some money when I go to San Antonio, that I may need to branch out and go to Hampton Inn and Suites or perhaps La Quinta Inn and Suites if this is going to be continual. I really like Drury Inn, Drury Inn and Suites, Drury Plaza, and Pear Tree Inn; I have stayed at this brand most of my life, and some of my fondest childhood memories are at this particular location. PLEASE MAKE SOME CHANGES?
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