I will never return to the W in Union Square EVER again. I went there for a company affair but put down my card for incidentals. I came home to 600 in charges from the hotel broken up into 100 amounts. It took 2 weeks to get straightened out, however I was told that the first charge for 25 was made under a "munchy bar". I never touched the mini bar because I was only there for 18 hours and I know its not worth the $. I told her that is ridiculous because I didn't touch the bar and she said the inventory said I did. Basically telling me I am a liar. I told her that her maid must have had a 25 dollar snack on me, regardless how did it end up being 600. Apparently the corporate card was declined upon my checkout and instead of them letting me know, they just charged as much of my card as they cou. ld by breaking it up into small amounts. I gave them the card to my extra travel account which only had 300 in it for emergency, so I was hit with 200 in overdraft fees. You have to understand I am only 21 at the time and am a poor college student traveling for a work event. The clerk could have told me instead of smiling and sending me on my way. They had to have had a contact for corporate since there were 10 people staying there on that corporate account. The worst of it was that anyone I talked to about getting the issue resolved said it appearsed to be charges incurred on the minibar, WHICH I NEVER TOUCHED. It makes me want to ask them to remove all minibar items before I get there, or take inventory with me present. I understand being out to make a buck but seriously, thats just wrong. My company reimbursed me within a month of the stay, and the W accountant appologized but I still had to survive nearly 3 weeks 1k in the hole. They didn't even offer me a comp stay or anything after the rudeness and hassle they caused me, and they never removed the phony minibar charge. The hotel has a rich modern style, but the price I paid wasn't worth it to face the embarassment, being called a liar, and having to compensate on a college student salary.
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