I remember when the old Bellevue Stratford was a faded beauty, sadly associated with tragedy and decline. I booked two rooms, a corner suite and a standard room, on a Friday night and found it to be in good hands, and beautifully restored. Everything went so well, until Saturday morning. I was locked out of my room after a coffee run, and the front desk was unable to replace my key. Something went wrong with the machine that issues key cards. So for the rest of the stay, if i wanted to leave my room and return, a security guard would have to let me in.
Then, when I left the garage Saturday morning after checking out, my card wouldn't work there, either. The garage was completely self-help, with no attendants and no one to answer the call button on the machine at the exit lane. I had to abandon my car at the gate, return to the lobby, wait in line to talk to the one person at reception, and get a new ticket. I left frazzled, which was a shame because the overall experience was wonderful until that morning.
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