Stayed on 11/30-12/1 for wedding at hotel. We stayed on 12 floor in king room. Very nice sized room and bath. Very comfortable bed, nice sized work desk and couch in room. Only disappointment was no refrig for keeping drinks cold.
12th floor has a lounge area that had drinks in eve. and breakfast in am. Sounded great but was actually very dissappointing. It is a nice space - especially for all of family to gather. Also couple of compter work stations and tvs in room. The drinks and snacks were a huge dissappointment - very understaffed. The guy running the room Friday did his best, but way too much for one guy to do by himself. Saturday morning breakfast was also a disaster - no coffee, running out of food, etc. To credit the hotel - they did improve greatly on Sunday morning. had extra coffee and 2 people working. Things seemed to be stocked better.
If you are planning an event at hotel - they did an ok job. Room setup was nice. Only complaint - and it was a big one - was the reception after service and before dinner. Set up in area outside of ballroom was terrible. Bar service was way too slow - people waiting 30 mins in line to get a drink. Staff was friendly though - and servers were doing best to keep up with people. Once the dinner area opend up, things went much smoother.
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