I was in San Antonio from the 13th-17th and my first impression of the hotel was wow, its really nice. Checked in, went upstairs to room #1038 and was happy with the appearance. I chilled in the room for a bit then I heard the first problem, the toilet was leaking and I was annoyed, but it wasn't a big deal, it was more of an irritating noise than a problem. The next day I woke up hearing a drip from the ceiling, I went to the restroom and stepped in a huge puddle of water. The ceiling had been leaking all night and drenched the entry way to the bathroom,(carpet and tile.) I went to the front desk. She said that she would turn it in to the maintenance person. At the same time I asked for a transfer and was denied, she said they were booked 100%. I said ok I want the problem fixed. I left and came back around noon. I checked my room, they had fixed the leak but the carpet was just patted down and was still very wet. I was furious! I was paying $220.00 dollars a night and I had to deal with this kind of problem at a highly rated hotel. I headed downstairs to the front desk and talked to a girl at the counter. I told her that they fixed the problem, but the carpet was still soaked( I didn't know whether that water was clean or dirty, and I didn't want to put on shoes just to use the rest room. B/S!) So I asked for a transfer and they moved me to room #624. #624 was better and but there was a noise that sounded like a fan that was on all day and all night that was in the ceiling. I was done complaining....I just dealt with it. Other than that, the Riverwalk side of the property was really nice.
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