Stayed here in June 2007.
Our travel agent had booked for us a deluxe room with club lounge access. We prepaid for all this, and had documentation showing it when we checked in. But the desk clerk gave us a standard room, and we had to spend quite a long time arguing for the club access, which we only got after she had gone away and made a phone call. She quite obviously didn't care about giving us what we had booked and paid for at all.
When the invoice came on the last day, we were charged again for the prepaid room. This did get sorted out, but we have not yet received a refund for the difference in the cost of the room that we had, and the one that we booked and paid for.
The room was nice enough, not a bad size and we liked the fact that the bathroom had a separate bathtub and shower.
The staff in the club lounge were helpful, as was the concierge. The staff in the business centre mailed our postcards for us at no charge when the concierge did not have any stamps at the right rate for Europe. The service in the bar was good.
NB - there is construction work happening in front of the hotel. It looked to us as if this would greatly reduce the already limited lake view.
hotel reviews