I was supposed to fly from Edmonton to Manila with a layover in Hong Kong. Due to the Coronavirus outbreak all passengers coming from Hong Kong to the Philippines are subject to a mandatory 14 day quarantine (the entire duration of my trip). They have a $200 dollar cancellation fee that I felt should have been waived due to circumstances, but they would not adjust this policy. Now I am also forced to wait from 1 to 8 weeks for my credit card to be refunded. Do not expect any help from this airline in case of an emergency, customer service and customer care are ignored in place of policy and procedure.
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