We recently had our first big family vacation to Yosemite and San Francisco and were thoroughly disappointed with the Westin St. Francis. There were several errors that occurred and staff were rather arrogant and less than friendly (front desk and one particular waitstaff and his manager). We also had a billing error with Wifi which took 2 trips to rectify. While I commend the hotel for trying to go green in declining housekeeping, this too caused some confusion with the front desk. (you may received $5 credit voucher or starwood points-I dont belive this occurred). While the lobby itself is quite grand the Tower rooms offer little charm. Most disturbing were the waitstaff and manager of the Oak room who actually argued our breakfast package vouchers that were presented. We also felt nickled and dimed as parking was $51 per night plus aprox $8 in taxes and a rollaway bed was $30.01 each night. It feels like the St. Francis caters only to the business traveler who cares not what his/her expense report is at the end of the day. We have been very loyal to Westin properties and have gold status but were thoroughly disappointed with our stay. Our trip to Yosemite for 4 nights was cheaper than 2 nights here at the Westin and staff in Yosemite were amazing. San Fran offers much better choices than the St. Francis!
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