I stayed there two weeks ago, for 7 days. My first impression when I arrive about the hotel was good, tall nice building, modern decoration but the service kind of cut me off... First of all, nobody was there to take our luggage off the cab but the guy was outside waiting for I don't know what. Then we went inside and the luggage service asked us if they could take our luggage (finally) so we said yes but suddenly they changed their mind and just told us to go upstairs for the check-in. Check-in was a bit long and then they sent us to our room and when we opened it, the room was a total mess! Housekeeping obviously didn't clean the room after the last guests left, towels everywhere, starbucks cups all over the floor... After 12 hours in transport, you just want to relax and take a shower! I had to go back down to the reception and wait again to have someone available then again took ages to get an other room but finally we got one, clean this time !
The general impression about the room is good, it's clean, quiet spacious for New York ( we had a corner room) but some little details were missing! They leave one bottle of water everyday even if you're two in the room. In the bathroom, you don't have shower gel, just a green weird soap. Again they give one bathrobe for two. But housekeeping is coming every day, you get a newspaper under your door and generally everything work well.
I would recommend this hotel first for the location, you're close from everywhere, the staff is friendly (except luggage service) and it's clean.
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