I am a SPG gold member (actually 3 stays up for Platinum) and stayed at many W and Westin because of the standardized rooms and services. I expect no less for W hollywood and found that the receptionist was half asleep, less than enthusiastic to serve. No one was available to help out with luggages during check in and my boyfriend couldn't help because we got only 15 minutes grace period and he was rushed out, not to say nobody was willing to give him directions to the nearby Hertz. The room was Ok, clean but then the lights go on and off at times. We stayed there only for 5 hours because we were taking the 1.30am flight back to Hong Kong. We left at 11pm and the hotel was filled up with bar hopping people, and guess what, the hotel staff were MORE than eager to take pictures for those people than actually helping us check out and with our 2 big luggages!!! I expect hospitality from starwood, and this is VERY VERY disappointing. Guess they care about earning money from the clubbing/drinks than serving the real hotel guests.
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