I attended an event while in Boston, booked through the event organizers, and as such I did not have much interaction with the staff. Any limited interaction I had was not enough to raise any issues regarding service.
That being said, it's a pretty decent location and obviously excellent if you're there for an event at the convention center. Coming from the airport was easy enough once I figured out the route, and walking from the station by Berklee wasn't an issue because I didn't have much stuff. If you're heading in the right direction, you'll see the Prudential center buildings, as the hotels are huge. Likewise, the Sheraton is huge. This makes the view from the upper floors great from the large windows.
Unless you're on the club level floors, there aren't a whole lot of extras save for the normal in-room coffee and bathroom amenities. The bathrooms in the rooms I've been in have this strange hybrid feel that is part industrial and part modern design museum- probably because of the choice of commercial-style fixtures. Regardless, they serve their purpose.
The fitness center is quite impressive- there is a large range of resistance machines, and a large number of treadmills and ellipticals- all recent stuff. The pool is in the same area but I still have yet to have the chance to use the pool.
Parking is expensive. Last time I drove and parked, this time I flew. Parking for the weekend wasn't much less than the plane ticket. It's a big city, so the cost of parking shouldn't be a huge surprise. I've heard that there are cheap lots near some of the train stations further out, and some people park there and take the subway to the hotel and convention center. If you don't have much stuff, that might be the way to go, otherwise expect to pay over $100 for parking for the weekend.
Also- if you're planning a trip and not staying at this hotel for a convention center event- you may want to double check what events are going on there if you have some planning flexibility. When it's very busy, you might be waiting a bit for the elevator. Service may be a bit better also when it's not so crazy.
hotel reviews