Disorganized, terrible customer service when something goes wrong. I booked two one way flights with this airline since the routes were direct. I upgraded to First Class. The first flight on the way there was a good experience with the exception of an initial delay that was less than 1 hour. The seat in first class was comfortable and service on the flight was good. Things fell apart on the return flight. The flight was delayed three times. The gate was switched to the other end of the airport on the last delay. Issues occurred at the airport where the flight was removed from the status board for some reason. However, the Breeze app listed the new gate but upon arrival to the gate there were no agents in uniform and the gate was advertised for a completely different airline. After 15 min of searching for either a Breeze representative (there were none) or someone working for the airport, the flight was missed. Once I finally found a Breeze representative they offered no realistic solutions. The Breeze agent claimed to have no responsibility for the monitor at the gate advertising a completely different flight with a different airline. I was offered to be booked on a flight several days later to a different destination city that was more than a 6 hour drive from my original booking destination. I was forced to book a new one way ticket from the airport costing close to $500.00 just to get home. Breeze has made no offerings and seems to accept zero responsibility. I highly encourage you to not book with this airline because if something happens good luck getting to your destination or back home. I have always been a huge Delta fan and would highly suggest sticking with a larger commercial airline where they value customer service and will take care to get you to your destination.
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