We booked the Michelangelo Hotel for a weekend getaway and were very disappointed, and expected more for the price that we paid.
At the time of booking I requested that the room not be near an elevator. When we checked in the front desk staff "upgraded" us to a bigger room, but it was directly in front of the elevator and we could hear people coming and going as well as the noise from the elevator. So we called the front desk and ask that our room be switched away from the elevator and were told that we would have to go to a smaller room (that was fine with us as long as it was quiet). However, when we got to our new room, it was on a different floor and next to yet another service elevator.
I was also disappointed with the level of cleanliness of the room. The decorative pillows on the bed were stained and the shower was not cleaned properly as there were wads of hair on the shower walls.
Additionally, there was no coffee maker or even an iron in the room. Although the decor of the room could be called luxury, the ammenities were very lacking.
I agree with other reviews that the front desk staff seemed cold, uncaring and borderline rude. However, the concierge was very helpful and polite.
I wouldn't recommend this hotel.
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