Stayed for 3 nights in late November and extremely impressed with the hotel and staff. Hotel is clean, maintained to a high standard and the staff are courteous and friendly. Only complaints - one room was on the smallish side (but very clean and pristine), and the bar seemed to close early(ish) a couple of nights. The other room we had was larger for the same tariff. We arrived early on check-in day, however the reception staff had two rooms for our party within minutes of arriving and without any fuss whatsoever. On arrival we noticed that the safe in the room had malfunctioned and rang reception. Maintenance were knocking on the room door 3 minutes after calling reception and brought a new safe to install - they were gone in 20 minutes with no fuss.
It's in an ideal location for sightseeing and adjacent to the Hyde and Powell cable car terminus which takes you all the way to Union Square (shopping). Alcatraz ferry is 15min walk, and Pier 39 (bit tacky) is 10 min walk. Taxi to downtown was approx $12. Taxi to airport $42.
I will definitely stay here again when next in San Francisco.
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