We visited the Sofitel just before New Years Eve and DC is a ghost town. I was very surprised that even with a high status with Accor Hotel loyalty program, our family did not receive a complimentary upgrade upon our request. The hotel seemed quite empty and our room overlooked a wall. The first night we did receive cookies and milk for two (four of us were in the room); the second night, not a thing.
The staff was lovely but the room did not meet our expectations.
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