I have been with this company for years,recently i became sponsor for Ukranian family ,and when the family arrived i rung this company and i asked them if they have any support for Ukranian families ( in some countries some phone operaters offer some help for Ukrainians ),they ve said no, but they can give me good deal on 1 year contact ,but after 1 month this family decided to move to a relative in another country as the child was struggling alot so ,they dont use the sim card any more so i didnt want to pay something as nobody uses it any more, today i ve rung the company ,explained the situation to staff member,she said that if they cancel the contract ,i have to still pay £146 ( the contact was £16 fee in a month,and I had already paid one month fee so far ) i explained that special circumtances and im only helping others but now they dont live here and i dont want to pay it next 11 months but she didnt want to know about it ,later on i ve spoke to her superviser and he told me the same thing if they cancel it, i have to pay £146 ,he keeps saying he has no protocol like that and i have to pay it ,it is disappointing that such big company and they can't show any understanding .
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