We were due to fly from London Heathrow to Baku on 9th July. Our flight for 3 adult tickets was cancelled due to the global pandemic. Azerbaijan Airlines are refusing to refund our tickets and the complaints e-mail is never answered. Our onward flights with Air Astana were refunded in full and they could not have been more helpful, the difference between the 2 airlines is profound I resorted to sending a cross e-mail to all the global offices of AZAL, plus putting messages on Facebook in the vain hope of eliciting some sort of acceptable response but it had no effect.
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