Used Marks Electrical about 10 years ago. They were excellent from ordering to delivery so went to them again for a gas oven and hob October this year.
Big mistake. Should have avoided them based on the reviews I had read.
What should have been a two week process from ordering to delivery and installation turned into an approx six week nightmare ranging from cancelled delivery due to item not being in stock to the delivery/installation guys turning up without the oven on the van!
This is the kicker though. After one of the visits (where they turned up with the gas hob but no oven) which they installed I was left with a gas leak on my property due to the hob being poorly installed. The leak was spotted a week later when they came back to deliver and install the gas oven.
During this process I spoke to Customer Services numerous times after long periods of waiting on phone who I can best describe as totally useless. Numerous call backs promised none ever materialised.
When I bought up the matter of the gas leak with them afterwards the response was “Well you don’t have a gas leak now do you?!!!”
Make your own minds up folks but I say avoid them like the plague.
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UPDATE (Wednesday 11/01/2023).
I received below response to my review on the 29/12/2022 and provide requested information immediately (to be honest if they looked me up on their system they would have seen they already hold said information).
Well here we are on 11/01/2023 and still awaiting ‘The response within 48hrs’ which like all the promised return calls by Customer Services which never materialised I don’t expect to get.
As said folks make your own minds up but I say avoid like the plague.
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UPDATE (Thursday 12/01/2023).
Following my update yesterday (see above) I received a call from Jetal Sharma (Customer Services Manager) from Marks Electrical today.
Jetal apologised for the poor experience I have had on this occasion with Marks and was fully empathetic with my concerns.
The apology was also put in writing via an email.
Jetal also as a gesture of goodwill offered me compensation which I accepted.
Following my conversation with Jetal I can say my faith in Marks Electrical has somewhat been restored and I may consider using them again in the future.
Thank you for taking the time to call me Jetal.
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