My husband spent HOURS researching somewhere to take me for a surprise weekend getaway. The Paradise Point was what he came up with... boy did he regret it! This place is SUCH a dump! I don't know who rates these hotels, but it was rated as a 5 Star. Well, apparently the Motel 6 has jumped in it's rating as well. If this is a 5 star, then is the Four Seasons a 12 star?? My husband had booked a King room. We have a baby, and luckily I had called ahead to ask about cribs. Well, this "luxury" hotel does NOT have cribs, so I brought my own. Thank goodness, because if they did, I can only imagine the condition that it would be in. So when my husband went to check in they told him they "only had queen rooms available." He said, "I booked a king!" They said, "Yeah.. whatever.. we only have queens." Disappointed, we headed over to the room. They also charge you a fortune for SELF PARKING right in front of your room. Ridiculous. When we walked in, I could BARELY breathe because it smelled so bad. When I walked into the bathroom, it was covered in mold, and there was a cultured marble counter top, with a plastic toilet and shower. NOT the "marble" bathroom pictured and described in the ad. It was so disgusting there was no WAY I would go into that bathroom. And it said "Walk in closet?" Perhaps a cockroach could walk in there! Then our room was on the street, as it was advertised as a "Garden room on a private island." Yeah, so private that we could hear the songs people were playing in their cars as they drove by, and their headlights shined into our room. We called and spoke to the manager and demanded to be moved. Meanwhile, I went back out into the car because I couldn't even stand the smell. Suddenly 4 King rooms became available. How did that happen?? So the manager moved us. When we arrived in our new room, it smelled almost as bad, but was so humid I couldn't stand to be in there. Same bad bathroom, and there were dried drips of semen on our brown bed cover. The floor was so dirty I couldn't walk on it, and the bathroom was covered in the same mold, and paint was peeling off of the walls. REALLY?? This is 5 STAR?? I don't think so. It was so disgusting. My husband was mortified because I was so upset and he was trying to do something nice for me. The manager offered to move us again, but I said, "I'm starving and don't want to waste any more time waiting to be moved to more of the same." This had already taken over an hour and a half. They came and cleaned our room to try and make it better. The manager said that he would call us and bring a dehumidifier... he did neither. He did not offer to comp us dinner or anything, only to refund our money and send us back home. After driving 4.5 hours, that wasn't really an option. The grounds are VERY sub par, and when we checked out, the girl seemed totally put out that we received a SLIGHT discount. I couldn't sleep because there was a heater from 1969 that was in the wall and kept turning off and on very loudly. Honestly, the property looks like it was built 50 years ago and hasn't been touched since then. The pools are horrible, and it smells awful. The only thing good I can say about the place is that the restaurant was really good. But seriously, RUN for your lives. This is a 2 STAR property. They should be embarrassed!!
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