I am currently staying at The New York Palace, which, although a little dated is comfortable and extremely well located...BUT, for the first time I have encountered something that should have no place in a five star hotel. 'The Automated mini-bar'. Occupying a prime location on what should be the dressing table, this nasty black plastic monster tray sits in pride of place in front of the only mirror containing a selection of garish nuts and snacks....Beware! If you should even pick anything up to read the label, PING!... this item automatically goes on your bill....There is absolutely no point in trying to make a room look elegant or even homely when an extremely nasty and tasteless vending machine takes pride of place! WHAT were they thinking?! Bizarre.
Absurd prices for the much vaunted spa drove me out of the Hotel to the nearby and always excellent Bliss at the W, and even more outrageously priced room service breakfast menu to eat elsewhere...a missed opportunity...this hotel is no George Cinq and should stop trying to charge their prices...
Charging per day per computer for WIfI in the room is also something that has no place in a five star hotel in 2011. This management need to go on a field trip to check out what the more cutting edge establishments are up to, and get a competitive edge
In all...a pity...they get so many things right.
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