I sent in my iphone 11 for trade in it was in good working order no scratches of cracks ! I was offered £345 for the device after i sent it in i didn't hear anything back so i called to see what was happening as i paid postage tracking so i know they received the phone ! I was told there was a delay in valuing my phone ?? They then 2 weeks later email ro say my device is damaged ! And can only offer like £120!! So i disputed this !! And still am 3 weeks later ! They have damaged my moblie and trying to say it was me that damaged it ! Not on carphone warehouse !!! Not happy at all!
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