The Omni Hotel, despite its central location, is simply not up to scratch in today's market. The rooms are tired and small. The hotel itself does not have great facilities and is in need of renovation. The restaurant and bar are small and simply do not service the needs of the customer as I would have expected. The room rate is too high for what is being offered. Was it clean? Yes. Were the staff good? Mostly. Whilst not having good food and beverage offers is offset by the multiple offers surrounding the hotel it does mean you have to leave the property to access these choices. Sometimes you just don't feel like doing that. We would not choose to stay here again and I'd rather pay $20 or $30 more and go somewhere else. The business center was not always accessible as they would 'sell' it to conference space meaning that normal hotel guests could not get to it. We had to ring twice to have the room serviced. The elevators were slow and at once stage not operable at all requiring guests to use the service elevators.
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