Went for dinner last night to celebrate my daughter s birthday - a group of 5. We were given a table about half a foot away from a water feature that ran alongside the table. My husband assumed it was tiles as the water refraction made the tiles look closer to the surface than it actually was and due to very poor lighting and no notices or staff to warn us he promptly stepped into the water face down! What was worst is the way the staff responded to the situation! They just didn't bother! They turned away! We had to rescue him and gathered napkins to wipe him down. We had to call the staff to ask for a towel which arrived half an hour later. All my husband s belongings such as hand phone and wallet were drenched. We made a complaint to the duty manager of the hotel. I selected this place as it was rated in the list of 10 best restaurants in KL. What a major letdown it was in terms of hospitality , customer care and service! Oh yeah did I mention the food wasn't great either and was so long in coming?
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