While the experience we had was fair overall, I felt it important to provide feedback to others who may consider this hotel. I selected the hotel based upon its location, reviews/rating from travel advisor, and what was noted on the hotel website. I anticipated this would be a relaxing, romantic setting prior to my wife departing overseas. On the positive side, the hotel was situated in a convenient location to many well known San Antonio sites/experiences. We paid for a room with a terrace and were blessed with one that directly overlooked a portion of the riverwalk. It additionally offered a wonderful view of the skyline and particularly the San Fernando Cathedral. We found the room to be comfortable and the floor/section of the hotel where we stayed was quiet. However, on the negative side I was surprised by the condition of carpets, walls, elevator, stairs, etc. The hotel is divided into two towers and we were placed in the San Fernando tower (we were told it was recently renovated though that didn't seem to be the case). Upon arriving on our floor, it seemed we were placed there due to our room selection and because we were a couple and not a family with children. Because we arrived relatively late, I was unaware the hotel provides services primarily to families with children. We did not take notice of this until the following morning when we went downstairs for breakfast. While it was near the end of the service period, the selection was still well stocked and attendants responded to guest requests though the sitting area was is fairly messy. After this first day's experience, we elected to pick-up plates and return to our room. We likewise participated in one of the hotel's iterations of "kick-back" though the conditions were similar to breakfast. We were in the city to see the sites, so we typically were gone from the hotel throughout the day. I would recommend the hotel to others depending upon the purpose of the visit and if they were traveling with children. I would not recommend it for a couples stay. There were other hotels there whose proximity to the riverwalk was just as good and whose amenities were probably better for couples. The hotel's informal motto is "where the extras aren't extra." I recommend you put their philosophy into a personal context of what you think is a reasonable room rate given the hotel's condition and its primary audience.
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