We like to use a 'bricks and mortar' shop whenever possible, rather than buy online. We've used the Basildon store a few times without a major issue, although theres always a long wait to get served. Lots of staff in store...looking busy doing nothing. Anyway, we had seen a product we like and when we went to pay we was told the item would be delivered to the store within 3-5 days. Not a problem, but would have rather been told before it got to the payment stage. We was told the item would be delivered to the store by the 28th Dec. We received an email from Currys with the delivery details and a YODEL tracking number. The 28th came and went. No sign of the item. We had been tracking the item via the number provided and each day it had 'arrived at your local depot'. not once but twice. The item had allegedly been attempted to be delivered to the store at quarter to one in the afternoon but 'premises was closed'. We know for a fact the shop was open. A week later it was still sat in Yodels depot. We contacted Currys customer services who were useless. They told us exactly what we knew from the tracking number. We decided to go back to the Basildon store and see if they could help more. Another sales assistant took our details and proceeded to tell us what we already knew about the tracking. The following day the item was still sat in Yodels depot. We went back into the store and asked to speak to the manager, to see if they could help and chase up the parcel. We showed the manager all the ordering details and all the tracking details (including the fact the item had been sitting in Yodels depot for over a week without moving). We told them that we appreciate they have no control over the courier service but as it is the courier service THEY are using, maybe they would be able to chase it up. The manager told us, WE had to contact Yodel again to chase it up. She told us we could cancel the item and get a refund if we wanted. She never even offered to reorder a replacement. They had got our money and had no interest in helping us any further.
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