We usually have a great experience when staying in a Starwood hotel and have come to expect good quality, cleanliness and great service upon our stay. This was a most disappointing stay with them and I will no longer completely trust the name when choosing our hotel on our next trip. The room was the smallest hotel room I have EVER stayed in and with 2 adults and three small children this was very inconvenient. The hotel also only provided us with 3 sets of towels for 5 people and no one answered the phone when we called for more. We had to got o the front desk for pool towels and he would only give us 3 for 5 people. Also the beds were not the usual comfortable "sweet sleepers" that Sheratons are known for. They were hard uncomfortable beds and were doubles instead of queens. The air conditioner was another matter. It ws so loud and cycled on and off all night long no matter what temperature it was set to. My husband and I hardly slept at all and my seven year old even said she kept waking up when the air conditioner came on. One of my "icky" factors was the carpet. It looked nice, but it felt kind of damp and sticky to walk on it barefoot. The front desk staff was hit or miss, friendly at times, questionable at others. The "breakfast" was very expensive and not a full bar like at most Sheraton's. We paid $9/adult and $5/kid and it was not as nice as what many hotels offer as "free continental" breakfasts. (The restaurant also had a low 80's health rating that my husband saw as we were leaving...arg.)
We will not ever stay at this hotel again.
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