Both inbound and outbound flights departed with over a 2 hour delay - outbound 3 hours of which 1 hour was on the tarmac. The planes (both) were filthy, the staff (all, bar none) were rude and unpleasant (I had asked how long it would take to refuel and the reply was "we don't know" in a tone of voice that suggested that I was out of order for asking). The food is abysmal (eat before you go or take your own). Seating is uncomfortable and airless. Inflight entertainment is practically zero. The best bit was when I was told I could not stretch my legs outside the toliet area when I went for a walk to the back to move a little and get some water. The hostess gave me the impression that I would set off the lifeboat or open the door. My understanding was simply that she wanted to make sure that the seat for the crew was free. All of the cabin crew were completely disinterested (you need to know where to get a blanket and get it yourself and if you're asleep or not looking at the right moment they won't give you anything to eat or drink). The outbound trip was so bad that we made sure to eat beforehand and rest sufficiently to be able to deal with the return trip from Havana (through Santiago de Cuba). All of this was not at a cheap price - you just get the cheap experience. Information is nil. You do not receive an email telling you that the flight is late, there is no indication online (we checked repeatedly before heading to the airport) and once at the airport, the boards tell you "estimated time" for departure only. If you're lucky you may find a ground crew member who can elaborate but don't hold your breath.
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