This is billed as a business-friendly hotel - but they make you pay for wireless internet access and don't even have free wifi in the hotel lobby. In order to access the internet I would have had to pay $14 per day for my computer in my room (which I grudgingly did because I had work to do), and ALSO wireless access for my hand-held - because it counts as another "computer". The 3G signal was very poor within the hotel so I was scrambling when I needed to find directions to a restaurant. In desperation, I tried their business center, which was 2 (!) computers within a UPS Store (!!) where you still had to pay for internet access (!!!). The only thing you were permitted to do without charge at the business center was print a boarding pass. For a business hotel connected to a convention center, I thought that the business-level services were shockingly bad. I complained to the front desk staff, and got nowhere.
They also made me pay $26 per day for parking. Ridiculous - this should be included in the charge for overnight guests.
With that said, the room was comfortable and spotless - and the hotel itself is in a fantastic location. They should fix these trivial problems so that they can get the good ratings they would otherwise deserve.
hotel reviews