I am writing to you to express my great dissatisfaction with my recent experience with Saudi Airlines. January 3rd flew Saudia from Washington DC to Lahore via Jeddah and encountered terrible service. I lost my Hand-carry which they took away at time of getting into the plane. The service I received from the airline staff was unprofessional, rude, and slow. My flight was delayed for 19 hours at Jeddah airport, and when I asked the staff for an explanation, they were unable to provide one. I found the staff attitude towards customers to be unhelpful and dismissive. Worse yet, when my flight finally arrived, my hand-carry was nowhere to be found. I had to purchase new clothes, toiletries, and other items in order to make it through the rest of my trip. I had to pay for these items out of my own pocket. I was also disappointed in the customer service I received when I reported the lost baggage. The staff was unhelpful and unsympathetic, and it was clear that they did not take my complaint seriously. They refused to give me a claim number by saying that it was not needed. I have tried to contact the airline both by phone and email, but I have not yet been able to speak to any customer service representatives who can provide me with information regarding my hand-carry. They hung-up the phone on me when I asked for some help. I have now been without my luggage for over three weeks and have yet to receive any response from the airline.
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