I seem to be paying D&G for a service they have yet to supply.
24 Dec - washing machine fault reported with D&G
30 Dec - engineer came out, needed to order a part
16 Jan - part due to be fitted but arrived faulty
21 Jan - 2nd part due to be fitted, arrived faulty AGAIN
31 Jan - engineer due to come out, I called Hoover/Candy AND D&G just to 100% check we were on. Hoover advised D&G cancelled the appointment. What?! Appointment reinstated. 3 hrs later, guess what? Appointment cancelled and rescheduled for 9th February!! 7 weeks after initially reporting the fault.
D&G repeatedly ask me to call Hoover Candy, despite my contract being with them (shouldn't they be calling on my behalf?) And very much have a "computer says no" attitude to everything.
I've driven 84miles so far to get washing done at family and friends houses (max 3miles away). And spent hours on the phone. I am beyond frustrated with their service and would not recommend them to my worst enemy.
A manager is supposed to be calling me tomorrow (we'll see if that happens as they haven't called me back once in 6 weeks), I wonder if they'll actually do anything helpful.
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