Our luggage is lost. It was supposed to come on next flight and be delivered to us last night or else by 9am this morning. There is still no sign of it and absolutely no communication from the airline. The phone number I was given is not working. They are not responding to my emails. We have a six day holiday in San Diego and the first day is already destroyed. Well done Air Alaska. Also, they were "left short" on restocking so the only refreshment we received on our flight was a 250ml carton of water that tasted vile. A relatively minor complaint but another example of lack of concern or regard for customers. Zero marks for customer care.
airlines reviews