I booked a ticket via Expedia for my girlfriend to fly from Cebu to Manila on 14th January at 17.40. The flight was confirmed to me via email along with the seat number allocated. However, when she arrived at the Air sia desk they refused to allow her to board saying that the ticket was not paid for. I insisted that the payment was made but they still refused to allow her to board. The following day I noticed that my account had been deducted for the full cost of the flight from Air Asia. I wrote to Air Asia to complain about the service and demand a refund. I had a letter of apology from them yet more than 15 days later still no refund.
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