I had booked a 2 night stay for business...it was a disaster from start to finish. Upon arriving, unless you want valet parking, you have to park blocks away from the hotel in the underground garage (which was sketchy at night). The front desk gave me the key to my room...when I got up there with my heavy luggage, I opened the door and the room was already occupied (occupant was out, thank goodness!) so I dragged my luggage back downstairs..finally got a dingy room with worn out carpet and none-too-clean bathroom (hair on the floor). The gym is in the OTHER Westin across the mall and there is no pool...so I made a reservation down the street for the Intercontinental Hotel for my second night and canceled at this shabby hotel - don't spend your money there!
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