I think it really depends what type of room you get and where that room is located.
The first room I was given was tiny. This had been renovated but the renovations are really just aesthetics. So new wallpaper, new sink in the bathroom etc. but if you look at the door to the room or wardrobe or carpet they are very worn. I wish I had taken pictures. I was also very near the elevator lobby (which due to it's size it's very echoey) so could hear every conversation taking place as people made their way back to their rooms. The gap at the bottom of the door didn't help - it was almost an inch! I could also hear everything next door. Why do hotels never think about sound proofing??!!
I asked to move to another room the next day. This was a larger room and away from the elevators. This room was bigger and much quieter. My stay immediately became better.
The bathroom in both rooms was tiny. I would say maybe 6 feet by 6 feet max. No way you could two people in their at the same time.
There was no mini-bar so you couldn't put any water anywhere to keep cool. They didn't supply any water bottles (even at a cost) so remember to have a bottle to hand should you need to have some in the middle of the night.
Beds were very comfortable in both rooms. The TV's were nice large TV's (although a bit too large in the first room given the room itself was tiny I could have done with a smaller TV and more space) reception on the channels was good.
They charge for internet access (I have strong views about this).
Good size safe - it could easily accommodate a laptop.
I found Staff helpful and friendly, no issues there.
Cleaning could be better, I could spot areas which hadn't been vacuumed properly.
Location was great, Could walk to Millenimum park in a minute. 5-10 mins to the Wrigley building depending on your speed.
Not sure I would stay here next visit, simply as I found the bathrooms too small and the lack of refridgerator. Perhaps if given these inconveniencies they relaxed their rule on charging for internet access and gave you free wifi I might change my mind.
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