Arrived at 11am at the desk and the African lady at the desk said we cannot check in at this time and to come after 3pm and if we need to keep the bags they will charge US$4.- per bag. So we went out with all our bags and came again at 4pm.
This time the cleark was so good she said sorry for the morning incident. The room was cold and the heater was not working. Shower tap cannot close properly.(need a hammer to close it) There were two bags of garbage near my door and it was still there when I got up in the next morning.
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