Convenient location to other spots in Manhattan and probably appropraitely priced. Located across from the transit/bus terminal it is not quiet or ascetically situated. The rooms are small, clean and functional. Noise levels from both the street and other rooms and the hallway can be a problem.for light sleepers. I agree with other comments about the delay in elevator service during peak hours and used the the stairs during these times. It might be worth it to request rooms on lower floors just to be able to walk up and down around dinner and breakfast time. While breakfast is provided it might be wise and more of an experience to take a meal at any one of the many bakeries and patiseries in the local vicinity. The breakfast scene feels compressed and rushed. The concierge service would greatly benefit from an increased concern for patrons and greater insight into visitor interests as well as a detailed appreciation for local cuisine, shopping and culture. For example, when asked about visiting Chelsie galleries, they were informative about directions but failed to relay that the galleries are closed on Mondays. Visitors can determine this by consulting the internet and guidebooks, but then, there would be no need for a concierge. Employing an astute conciegre who does not seemed hurried into giving perfunctory advice might improve customer satisfaction.
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