Not getting off to a very good start. I'm here for my first shuttle ride from Phoenix Sky Harbor to Prescott Valley. My reservation is for the shuttle that leaves at 615 am. It is now 625 am and there is no one at the desk, not is there any shuttle can in sight. \n\nThere is a sign at the desk giving a phone number to call if I need assistance between the hours of operation and telling me to call \"7 days a week, 24 hours a day\" just rings and rings. \n\nAt almost 630 a girl walks up and tells me the shuttle doesn't usually get her until \"about this time.\" I informed her that the person who I personally spoke to the day I made my reservation might have mentioned that. The website says passengers need to check in 15 minutes prior to departure. My departure was scheduled for 615 am. The desk doesn't even open until 615 am and the shuttle doesn't \"usually\" arrive until 630. This means I'm sitting around for 30 minutes. Not ok. Shuttle finally departed at 633 am. The driver is super friendly and got me there in 90 minutes. So, ended up ok!
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