I was really excited to find this hotel as it is close to UCLA (our children have an eye appt. there every 6 months). Our check-in went great and the very friendly staff gave us a nice room on a high floor with a view. The lobby is small but very nice with modern decor. Nice restaurant and bar area located in lobby area. The pool is heated, but a jucuzzi would be nice on a cold day (which it was). Fitness center is pretty nice with water, towels, etc and a view of Wilshire. The cardio has built in tv's so don't forget to bring headphones.
The room was small but clean and nicely appointed. Great flatscreen TV and 2 robes in the room. The problem started around 10:30 PM when i woke up to hear music and stomping in the room located above us. My wife had already been awake and said that it had been going on for a while. I called to ask if there was a club located above our room and the front desk person said no. When i told her about the problem she apologized and said that she would take care of it. It literally sounded like a bunch of kids were running back and forth in the room and jamming out to music (which was coming through the vents). After about 20 minutes things calmed down but then started up again after a while. I called down again (at almost midnight!) and the same (nice) gal was very empathetic and said that she would personally go up and take care of the situation (also offered to bring ear plugs up). She must have because it all stopped pretty quickly.
I travel a lot and it has been quite a while since i have had this kind of a problem with noise. These people (above us) were flat out inconsiderate but there may also be an issue with proper insulation. All i can say is don't stay in room 1518! The front desk issued a credit of $50, which probably should have been more like $80 considering that it was really hard to get a good nights sleep after being woken up shortly after falling asleep
The service was great except for at the restaurant.
Given the location we may give it another try or more than likely will give the W a shot.
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