Madrid to Palma. This comes as an "I really had enough" review. After other many experiences with lost bags, damaged bags without repair, terrible customer service, Avios points not automatically loaded 50% of the time and it goes on. On the last occasion, I bought a business ticket in order to have free changes. I needed to change the date, I have spent 45 minutes over 3 call centres that asked me to call one another. No one was able to change it. Until the last operator, that wanted to charge me as I was not doing the change online, even if I repeatedly let all know then system on line was telling me online was not possible! The operator told me that I needed to go to the airport. Zero empathy along the 45 minutes and the 4 different operators. They just didn't care and this is always true every time I had to call them. I had to go to the airport and got it changed at the ticket desk! All this with a business ticket. Now imagine the other times when I flew economy. How the company keeps on doing this, I don't know.
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