We stayed here for our annual weekend trip to visit Universal Studios Hollywood Horror Nights. We usually stay at the Hilton for this event. However, this year we were offered a fairly cheap rate and decided to give it a try. What a colossal disappointment!!!
The lobby area is nice enough and fairly modern, but the sparkle all ends upon exiting the elevator and walking the corridor that leads to the rooms. We happened to get suckered into a room on the 20th floor, being told we had a fantastic view (of the porn studio and noisy freeway). Once we meandered out of the elevator, we found that our floor was undergoing some kind of construction. There was a plastic runner all over the floor leading to our room. The room itself has a modernish mask that covers up what is obviously a VERY old and run-down hotel. The bathroom is the size of a small closet. The toilet practically sits under the sink. In fact, to flush the toilet you literally have to stick your hand underneath the sink/vanity. The sink and counter had residue and spots left over from the previous guest. The door and walls had miscellaneous smears of who knows what all over them. The door also had layers of poorly applied lumpy paint and had cheap hardware circa 1981. The rest of the room was trying to be modern, but just seemed cheap and poorly maintained (chipped furniture, layers of dust, stained and worn carpet, and stains on upholstery). The bed was not terribly comfortable and had what felt like a lead blanket on top that practically suffocates you as you (try to) sleep. The walls are thin so you can hear others in surrounding rooms and the noise from the freeway below is quite loud.
The best part was being woken up at 3:00 a.m. to the sound of vacuum cleaners, loud banging, and other machinery upstairs. Upon checking in we were told there would be a wedding upstairs in the ballroom that we may hear noise from until 1:00 a.m. This was not a big deal to us since we would be out at HHN until at least that time. What we didn't expect is that the poorly run hotel would be the cause of us not getting any sleep!!! At around 3:30 when it registered in my brain that the noise was not a nightmare, but a reality, I called the front desk to inquire as to how long they expected to continue the ruckus upstairs and was told they would send security up to take care of it and that they should be finishing up soon. REALLY?! How about fire the moron who decided it would be a good idea to have a cleaning crew making noise during the hours that people PAY to sleep in your pathetic hotel!! The call had no effect and the noise continued until at least 5:00 a.m. when I was finally able to catch a few winks before having to get up and check out.
We will NEVER stay here again and should have just paid the extra to stay at the Hilton. The Sheraton is poorly managed and needs a real renovation, not just a superficial spruce up like they did. They also need to do a better job of maintaining the rooms. Furthermore, the fact that they would actually have their own crew or a hired crew clean and use loud machinery throughout the middle of the night is absolutely inexcusable and is a sign of poor management.
hotel reviews