As I was traveling to NY with my sister and Kimpton offered me a very good rate for trying their new hotel at Baltimore we decided to give it a chance.We took the Amtrak and stayed thier for only one night. When we arrived we were received by Anisa, she was ok, she never welcomed me as a KiTM (Kimpton in touch memeber), and gave us our room (never gave is our tickets for breakfast) nobody took care of us so we went alone to the room assgined. For our surprised the room wasn´t finished, we have no locker, no safety room and the viw was terrible. I went down and talked to Anisa and she changed us to the room we paid for.
The restaurant/bar is very nice, the staff is great and also the food. Obiusly we have problems at breakfast time (because we didnt have our tickets) so I have to go again as asked Anisa our bkf tickets (I went up & down many times for a one night stay!!!). We make our check out and asked and left our bags at the hotel becasue our Amtrak was leaving at 4pm.
At 3.40pm we arrive to the hotel for our bags and the closet were they put them was closed and the staff didn´t find who has the key. At that point I was very angry with the staff hotel finally 15 minutes later they found the key and gave us the bags, we didn´t miss the train because the train arrived late from Wash.
Baltimore is full of good hotels, with this kind of service I would not recomend this hotel to a friend. Things may have to change.
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