Spent 3 nights in Gild Hall for Labour Day long weekend. It's not the first time i stayed in the hotel. I can tell some good stuff are missing.
Hotel is tucked in a small street in Wall Street area. About 5 mins to walk to subway station. Nothing around the area but there are 2 grocery stores which you can buy water and fruits. Also a Starbucks close by.
Interior of the hotel is nice. Service... DEPENDS! I checked in Fri morning, got a room on 4th floor right the way which I was really impress. King bed room was big and clean. A/C on the nosy side but I have no complains. Bathroom was spacious too, but the amenities were not as good as before. They didn't use 'Fresh' bath products anymore. They replaced it with something else... and there was NO SHOWER GEL! They gave me a SOAP in the shower! I was very disappointed. I picked a Thompson Hotel which expected more and better things in all these details. There are return customers, who can tell the good stuff are being missed!
Saturday was a joke. We left the hotel at 9:30am and got back to the hotel at 4:30pm... Wow once I got the room, I saw the WHOLE ROOM WASN'T BEING CLEANED!!! My sister called concierge right he way. The staff asked 'what service are you actually looking for'?! She explained to to the staff, and the staff said they would send someone to clean it up. We left the hotel around 5pm... We actually asked the staff at concierge: DO YOU PROVIDE DAILY CLEANING SERVICE IN THIS HOTEL?! As I've seen, the hotel was not crazy busy. The cleaning team just totally missed our room!
But it's NOT the end of the story. We came back to the hotel at 12:00am. Room was clean... then there was another problem. Room was HOT!!! It was 8x F in the room! We called the concierge right the way. The staff said they didn't have any onsite electrician in the hotel. They assume it's the problem of the fuse. If it's the problem of the fuse, they could easily fix it. otherwise... THEY WOULD SEND US A FAN!!! I could never imagine myself sitting in a Thompson room, paying $200-300 per night with a fan. This is a joke. Fortunately there was problem of fuse and they fixed it. So we had a good sleep... until 5:45am Sunday!!! We called the concierge and told them to fix the fuse!
Sunday was totally fine. I had a mixed feeling when staying at this hotel. The hotel looked pretty inside, but amenities and service need to be upgrade. It doesn't reach the Thompson standard at all. Also the cost of internet usage in business center is on a pricy side. Just go to Starbuck across garb a coffee from them, which they provide free wi-fi.
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