The parking situation just to get into the hotel is not very ideal at all. You have to park at the Chase parking garage. This is not listed anywhere. Go to the front desk and they do not say anything about parking garage. They tried to put us in a room with 2 full beds. We were going to be there for 5 nights. Plus the room smelled awful. The whole floor had an odor. So, we went back to the front desk and told there were were going to be there for 5 nights and would like a king size room. That was switched with no problem. We didn't see any luggage dolly and ask about the parking garage. We are informed about there is a door on the third floor of the parking garage. We are parked on the 5th floor because the others are reserved and have towing signs on the spaces. There was a limo in the front of the building, so we couldn't unpack the car. So up to the 5th floor, take the elevator to the 3rd floor, and roll the luggage across the parking garage to this door. The door is key access and is up some stairs. If you were by yourself it would have been next to impossible. Still didn't see any luggage dollies or anyone to help. Got settled and then we are going out. Get in the car and the parking attendant asks for our orange ticket. What orange ticket? We just have something orange for our dash. So, we go around the building which is a half a block in my dress shoes. Get this ticket and go back to our car back around the building. When we checked in no one told us about this magic orange ticket. We had to ask everyday for our ticket. The room was very musky. If you didn't have the fan blowing it was really bad. This building was an old bank, so that explains alot. The room was very clean except for the mustiness in the air. If we had our do not disturb sign out they didn't bother us at all. There was only one day that we left late in the afternoon and they didn't get around to the room. No big deal. We had plenty of towels. When we were checking out, we had to ask for a dolly and they were in the back. The bellman helped us out. I would have rather done it myself. We are not one for valet parking and bellmen. When we get old maybe, but not now. I am not going back to this hotel. It has not shaken my confidence in the Hilton hotels, but something really has to be done about the parking and the air quality. If you have allergies of any kind I would go to another hotel.
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