Complaint against Shell Energy
I have repeatedly requested of Shell Energy to provide me with their evidence that significantly raises my DD to an unrealistic monthly figure of £414.
Shell energy have refused on three occasions to provide such evidence. They have refused each time and all I receive is an outline of the DD protocol, which appears to be common practice applied by other providers
It surely is not beyond reason to request a right to have an explanation with facts and figures to rise my DD from £220 to £414 per month – how, why, show me.
I used to pay £120 per month to this account during this year (until around May) and remained in credit – have capped costs really risen from £120 to £414 per month ???
I have facts which show my simple repetitive requests for basic information. I then show Shell Energy’s intransigence in there replies; which acknowledge that I will cancel my DD should they continue to refuse the information requested.
I also show the discrepancies within Shell Energy’s own documents.
• This includes they not knowing any past information to base their guess work on.
• Several variation in requirements in DD demands
• A continued acknowledgement that I have always been in credit to the account
• Additional payments that I have made to account from underpaid pension scheme – over paid tax – Government energy cost payment and a forthcoming winter fuel pensioners benefit
• They wish to take there guess work over a 16 month period rather than 12 months – why ? significant changes must occur within the Country within such unnecessary protraction
• Showing on there own statements that I have a 17% reduction in electricity demand and state they have “No figures” to show gas consumption – shown also graphically in usage charts – how does any party guess such demand in payment ?
I have asked for there replies to be marked “ Final response”, so I can raise with Ofgen; they refuse to do this
This inept attitude is clearly why the company cannot provide details, which I believe to be a legal right, to have evidence of calculations / derivations of costs to set my DD plan and understand how my payments would have risen 3.5 times more than what I was paying in May – Not according to Martin Lewis it hasn’t !
I have clearly come to a “deadlock” with Shell Energy; they refuse to answer, they are simply operating protection schemes to their £9.5Bn profits
Shell Energy is refusing to cooperate with their customer, surely they can show how my costs have risen to such exaggerated guess work by Shell Energy
Im looking to change from shell energy - are you ?
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