For an airline that does the same routine flights several times every single day, you would think that they could get it right. Not asking for much but it would be nice to see my checked luggage that saw a total of 1.25 hours in total airtime between two flights and a three hour layover before the second flight to get my back pack from one airplane to the other one parked beside it, you would assume that it's not something you need to be able to split atoms for to get right. Furthermore, the logic of having to pay extra for overweight luggage and have it lost is astonishing. Nothing like paying to have your luggage lost by a company that does the same routine flights seven days a week dealing with everyone's luggage as well. It would be nice to see the employees actually care about these types of situations maybe by starting to make phone calls and send emails and giving you updates rather than play video games on their phones.
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