DO NOT BOTHER! Don’t waste your time ordering from this company. It’s not worth it. There the most unorganised company I have ever come across. Upon ordering two Christmas items I checked the order for them to state that they were out of stock and to wait 14 days? I didn’t want Christmas items after Christmas, there was no notification the item being out of stock when ordering. I asked them to cancel the order and refund me. I was told they can’t do anything with my order. Awful. They then consistently ring you twice a day from a call centre abroad who didn’t even no what’s going on.
I emailed them so many times as I still haven’t even received the said items and I have been told about 5 different things. They were investigating then I was told to wait another 5 days, which takes me past Christmas. Then I was told to wait at least 30 days. Then I was told they would credit my account when I don’t even have an account with them I paid outright for my items. There a shambles, they haven’t got a clue what’s going on. They don’t read previous communications and will do everything they can to get out of refunding peoples money.
I’m now being bombarded with calls again, which I refuse to answer. Who needs this stress? It’s hard enough at the moment let alone trying to get Christmas items with little money and then not even receiving them.
No doubt I will get a million calls again after this review. Awful company.
I have sent a complaint through to trading standards as I’m surprised these guys are even still running.
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