Our ticket was puchased through an agent which went bankrupt during Covid. Since the last 6 months we have been trying to get our money back. everytime we call the contact centre, after waiting 2 or 3 hours, we end up with people who cant understand simple english and just say yes to everything. everytime they say they will callback in 2 business days but since last time 2 months have passed and nothing. even sending a request on the website which says that someone will revert back in 2 weeks time doesnt work. it is the worse experince ever
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