Using the hotel website, I reserved a deluxe, non smoking room with two beds. At check-in we were sent to a small room which reeked of smoke. We returned to the lobby immediately and were then assigned a small, non-smoking room with one queen bed. Again we returned to check-in, telling a purported manager there that we had reserved a deluxe, non-smoking room with two beds. She belligerently responded with the fabricatrion that the reservation was only for a standard room with one bed, and that an additional fee would be required if we wanted the sort of room I described. We reluctantly complied with that demand, in spite of believing that it appeared to be a classic bait and switch trick and in spite of the nasty, surly manner of the purported magager. Denver has a lot of nice, well run hotels; there is no reason to stay at a miserably run place like this.
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