This is my 15th stay at this Hyatt in 2 months. The reason I need to stay at this location is due to my office being near to the airport. I've had so many negative things happen while at this hotel that I've decided to call off Hyatt all together. I'm a platinum Starwood member and I would rather stay at one of their properties and drive an hour to work from now on when I'm in Houston than stay here.
Examples: The staff seems friendly at first glance, if you're here for a layover you'll be fine I'm sure. However, if you need to stay longer than a night you'll realize that they are lazy and ultimately do not care about needs of their customers.
I've complained about Internet connectivity and they've told me to call their Internet provider. I'm not paying to stay here in order to solve their problems, therefore I will not call their provider for Internet. This was infuriating as well as the attitude I received from the front desk.
I've overlooked the unkempt bathroom, the rusty water during one of my recent stays that kept me from showering or brushing my teeth. The extremely hard water pressure is so strong that you'll want to shower as quickly as possible. I've also overlooked faulty remotes that don't have working volume control buttons. Hell, I've even overlooked the fact that my dry cleaning was not only forgotten but also returned (a day late) wrinkled and still in need of cleaning.
These issues would not be overlooked in a different city, I would have never stayed consecutively at the same hotel under the same consistent problems unless I needed the location. I'm now done with this hotel.
**if you need a hotel to crash in because you're stuck at the airport -- this will work.
Business travelers steer clear if you're used to hospitality.
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