I selected this hotel for two main reasons, its pet friendly policy and the indoor heated pool. I called before I reserved my room to insure that bringing my small bird would be okay. The man who answered the phone was very friendly and said that it would not be a problem. When I arrived, the front desk clerk stated that there would be a $100 fee for the bird. I explained to her that I called earlier and was told nothing about a fee and that the bird would not be a problem. They said they would waive the fee for my stay but any future bookings the fee would be applied. When I went to my room there was a flyer regarding hotel amenities and it stated that they were a pet friendly hotel but fees may apply for dogs over 40 lbs. Since I had a small bird, with clipped wings and was of a breed that was known to be extremely quiet, I did not see how this bird would be thrown into the dog over 40lbs category and require a fee. This left a bad taste in my mouth and I felt that the hotel had tried to bait and switch me with unreasonable fees.
The rooms were extremely clean and comfortable with large windows that allowed for lots of natural light. However, it did not accommodate for storage. With no closet and drawers or place to put my luggage or unpack this left the nicely decorated room feeling cluttered and unkempt making it hard to enjoy.
The rooms require you to use your key card in order to turn on the lights. I thought this was a great idea until I came back to my room and realized it also turned off all outlets so my laptop and phone did not charge while I was out. I ended up just leaving the extra key card in the socket so I did not have to worry about this again when I left the room.
In addition, I had planned on using my laptop to get some work done as the children enjoyed the pool, however, it wasn’t heated and they could only stand to be in the pool for a couple of minutes due to the water being cold. Plus the pool is really small; I thought it would be bigger based on the pictures.
Overall, it is a nice hotel, very clean and modern with a friendly staff. But I am giving in a lower rating because I was not satisfied with the pool and pet policy (the main reasons I reserved the hotel).
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