I've had terrible issues with BT in the past (for business), decided to try again with FTTP. Placed the order, all appeared well. Before I had even agreed terms, they sent an email saying engineer will arrive within 2 days. I immediately contacted them to advise I need to install a duct from the road to the front of the property as it's blocked so don't send the engineer. They sent the engineer who has delayed the order due to.... no duct between the property and the road as it was blocked!. The duct is now installed yet they say the order has gone into delay.
They keep phoning every two days to say the order is being progressed but they have to send a team out to dig (I'm assuming they haven't listened about the duct).
They have until the 25th of this month or I am cancelling. When I gave them the order deadline for install they said it'll be in by 1st March. Too late, if it is not in by the 25th then you lose the business.
Seems they are worse now than before which is saying something!
UPDATE: 25th February 2022.
Have been chasing BT for a month for updates, they keep stalling. They have now sent a phone for the cloud voice service (unsolicited). FTTP is still not installed, delays delays delays. Just cancelled the order.
If you value your peace of mind and sanity, avoid BT at all costs, they are terrible, can't even install a FTTP!!!!
Update 26/2/2022. Openreach have now been out and resolved the block duct issue in the road, bit late now though, order cancelled.
Terrible service from BT, you lost the business now, I've renewed with Virgin who were no trouble at all and negotiated a cheaper deal with ease. I'm very happy with Virgin so will stay with them.
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