I stayed in this hotel on one of my business trips and as a Hyatt loyalty member thought to give this hotel a try. It was a mistake! Aside from Sean the concierge who was great, the hotel was dirty, overpriced and the service was not good. I apparently overpaid for the hotel when I a couple in the elevator told me they paid a third of what I did for the same type of room. That really irked me. I did end up checking out and going to the W which was great.
The main problem was I received a survey request from the hotel and I took time to complete it listing specific details of what needed to be improved. I even gave them my number to contact me to discuss. I thought rather than writing a public review I would give the hotel the opportunity to address it directly with me. Unfortunately, no one contacted me so I decided to post this review in the hope it will be useful for other travelers.
In general I enjoy staying at Hyatts, and as a member of their loyalty program try and stay with them as often as I can. However, this hotel needs to greatly improve in order to be competitive in the Chicago area, and if they seek customer feedback, they should act on it.
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