Cancelled my contract with Talktalk before being connected. I explained why and they said they had cancelled it. Started receiving messages for engineer coming to connect. Replied saying I had cancelled and he needs to check with Talktalk as I don't have a contract. He said he would still come. I even messaged him saying please don't come. Sent live chats and called them several times to resolve this. Today was the last stroll, was passed to 4 different departments. They would apologise tell me they are sorting and later say I have to transfer you. That really annoyed me, in the end I had to tell the lady, I am not a customer with Talktalk, spent nearly 45 min on phone sorting a mistake they made and 45 min into my time, I have time transfered yest again to someone else. I advised the lady to sort it out and deal with it as its unfair on me. Had to keep re-explaining as well to each department. That is really bad customer service. She had all details and could have just taken details and communicated internally to the right department. At this stage, I have not sorted anything as the engineer is still on his way to my home. WHAT A PALAVA!!!
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