We just recently attended a National Sales Meeting at the Manchester Grand Hyatt and "phew" what an experience. I am a Hyatt Gold Card Member and was treated very poorly during this stay. I stayed on the Bayview side of the hotel on the 17th floor. Without my knowledge, there are several floors that have been updated. And what I mean by updated is that EVERYTHING in the room is new and bright and cheery with the same view I had on the 17th floor. I was offered upon check one of the NASTIEST floors in the entire hotel. I stepped off the elevator and was hit with a stench that I can only describe as if a person had died and left unattended for 2 weeks or that someone had left a side of beef to rot for an entire 2 weeks. I was horrified. I did not have time to change rooms immediately due to the schedule we were kept on the 4 days we were there. I called down to the front desk and they acted like they had no idea it was smelly (the three times I called!! I also asked to talk with a manager and they said no one was available). They told me that they would send a housekeeping person to check it out. She just powdered the carpet which did nothing to the smell but make it small worse!! Then the next day I called again and they told me they had no knowledge of the smell and said they would send housekeeping and security to check it out. I then saw them shampooing the carpet in the hallway. FINALLY, I could not stand it anymore when I smelled it on my clothes and the pillow I brought from home and they let me change to a newly renovated 21st floor after I threw a fit with the front desk. MY what a difference!! It was a clean and bright and a totally new room that smelled like leather. Why wasn't I offered THAT room from the get go??? ( There are over 1,600 rooms in this hotel and our meeting was only 170 people plus this is off-season for them). Even when I called down to the front desk and physically walked down there to complain, not only did they not let me talk with a Manager, they told me it could be a "dead mouse" in the wall!!!!! WHAT??? This was so annoying and the cost of me coming home from a long meeting only to have to face washing EVERYTHING and taking ALL of my clothes to the dry cleaners the same day I got home!! What a hassle! This hotel STINKS!! Nice way to treat their members, NOT! Don't stay here unless you are GUARANTEED a newly renovated room.
hotel reviews