We booked a club level room and they gave us a standard room. That room had feces in the toilet. They did give me the club room I paid for, but did not believe that I actually booked it, until I showed them the documentation.
They did apologize by sending up a fruit tray.
The gym is not sanitized. There was sweat on the machines, and when housekeeping came in, they did not clean it.
So overall, the rooms and the lobby are nice, but I can't recommend the service. The management should defintely be replaced.
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