I stayed in a garden suite room and was offered a lovely room with a view on a metal fence with a high wall. Basically no view at all! This is even more distressing as I did ask them by email to upgrade the room if it was available as my stay was part of a wedding anniversary. I was... totally ignored. I told the desk manager to "fix" it saying there is still time to do a little something for my wife: a rose - whatever but... they did nothing again. On top of this our room was not refreshed before late 5PM! nice! I wrote to the hotel manager Elizabeth Pelekis but had no response. Lovely service!
The restaurants are overpriced but we eat well and the look is great.
Parking at $32 is a total rip off but I was aware of it...
No wifi in the room and if you connect more than one pc to their dead slow cabled internet connection, you get... charged each time you add a device. Most hotels do a pack of 3 per connection. You get to relax in this hotel as you simply don't get wifi even by the pool it did not work!
Talking of the pool... it is messy and not cleaned - used towels were everywhere and new towels were sometimes not available at all. There were ducks who truly enjoyed the pool and were swimming in it! Nobody made an attempt at chasing the ducks away! Nice... on top there was some duck poo around the pool.
I will be forwarding pictures of myself and the ducks to the Health and safety in The US and CDC as a child could get very sick around duck poo!
not recommended - trust me.
Go anywhere else but there. or like me... stick to four seasons.
hotel reviews