We had a similar experience as the other reviewer who was told their room wasn't ready and was offered an 'upgrade' to a suite for an additional (in our case) $100. The good news, it was two huge rooms and a great view of central park. The bad news unfortunately made it unlivable.
1. Although they said we were not on a smoking floor, the moment we got off the elevator it smelled like an ashtray.
2. The room and upholstered furniture was old and filthy. The worst was the upholstered headboard had 'head' stains on both sides.
3. The carpeting in the common halls were old and super dirty. The carpeting in the rooms were also old and dirty. You did not want to walk in bare feet.
4. The rooms in general have not been updated from what we could tell in over 20 years.
It is a shame that a hotel in such a prime location can let itself deteriorate to such a degree. The Helmsley company must be in some sort of financial limbo. Leona must be turning in her grave!
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