Traveled to Dubai for our first anniversary and KLM lost our suitcases including mine and my wife's. 48 hours after arrival still nothing so I took a cab to the airport and got no response. Worse customer service from the KLM office in Dubai as well. KlM said we could buy essentials and send them the receipt with a claim and they will refund us. We received our luggage on the day we were leaving from Dubai, which was 4 days after. It's been almost a year and They still have not refunded anything then ignore emails and whats app messages. I will never take this airline again.
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