Yep, That sums it up. We arrived for a nice weekend at a resort that we had been to in the past. Looking for a quiet time we were greeted by a crowd similar to spring break gone wild. We were upgraded to a suite, probably because we paid over $500 for our weekend when everyone else there paid under $200.
The decor was outdated, but clean, so no real concerns there,
First off the water from the faucet was scalding hot on hot or cold. Both sinks, the one in the kitchen and the bath had the same issue. Obviously something was not plumbed correctly to get hot on the cold side. The shower however seemed to like to pulse from scorching hot to freezing cold.
Then after midnight there was major partying and screaming coming from the rooms below us and across the way. It was as if they were in our room. Now maybe we should have taken them up on the screaming at 2 or 3 AM asking everyone to go skinny dipping, but we were there for alone time. We called the front desk after midnight to complain and were greeted by a statement "well, it IS the weekend, what do you expect" and then after insisting they said they would send security. By the continuing partying and noise they apparently didn't send anyone that had any hearing out to see what was going on.
We complained again at check out and were told that they would make a note of it, but no apology or anything - until my review and response to their survey when I was offered a free basic room for one night and a refund for $100 on our stay. Yeah, right. A nice effort, but really a poor showing. I wonder what the restrictions are on using the room and am not sure if we will use it or not.
hotel reviews