I'll begin with the positives--very friendly housekeeping staff; nice waiter at the downstairs restaurant and good food too; helpful bell man; and very beautiful lobby and gardens. Now with the negatives--The lobby was beautiful as stated before, so it was a complete shock to find a room that had a stale smell with carpets that were stained all over and the beds were not comfortable. There was a large group (25+) of 18-21 year olds staying there on Saturday night who were extremely rude and beligerant; I felt unsafe with them around, but the staff seemed unconcerned about the profanity there were loudly speaking throughout the lobby and garage. I was traveling with my 15 y.o. niece on a road trip from San Jose area, and we ended up leaving a day early even though I had prepaid for the night. The front desk staff were indifferent as to why we were leaving a day early. I would not recommend this hotel to anyone staying in the area except to say to check out the gardens and lobby during the day when it's quiet and safe.
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