My husband and I are members of this private club and have stayed here quite often, most recently in Summer, 2005. We live in the neighborhood and book for special occassions. I do have to agree that even though we have been members for two years running, and the rooms and amenities are the best I have seen anywhere, the staff is terrible. The service has always been horrible and the one attentive and competent staff member they had just moved to Germany. You can sit in the club for an hour without anyone offering you so much as a drink or a menu. I have had other issues with the staff. A female manager was so rude to me one time she almost had me in tears. Fortunately, she has now been move to the back of the house and away from dealing with the public. There is also a guy who works the main door and he should be slapped (as one of the other reviews stated) as every time I enter, he has such attitude. Also, the food stinks and drinks are overpriced.
If you want an absolutely beautiful room and not feel like you are staying in an overpriced closet (most upscale NYC rooms are pricey, AND the size of a closet) then this is the place to be, if you don't mind looking elsewhere for food, courtesy, and service. The prices have creeped up (I can't say gradually) over two years, mainly due to the popularity of the place and the limited quantity of rooms (and also the stupid place was featured in an episode of "Sex in The City", and the only way to get in is to be a member or rent a room, so every yahoo wants a part of it.)
If they weren't so busy expanding to L.A., etc. Maybe Mark (The G.M.) would be present to pay attention to the behavior of his staff... but alas, he's not around much anymore, and so has to rely on the 'he said/she said' of staff vs. guests/members to resolve disputes. Unfortunately, at Soho House, the 'customer' is not always right (actually, rarely is.)
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