I am visiting Pittsburgh from Maryland due to a family emergency. After spending 2 weeks in a hospital waiting room it was definitely time for a hair wash. I went to this salon based on a recommendation from a friend. I was alitte nervous but I figured you can't really mess up a wash and flat iron, right? Well.....\n\nMy 1st hairdresser was Traci. Everything was going well until it came time to blow dry my hair. Apparently Traci's blow dryer only has 2 temperatures, \"North Pole or Hell\". I complained several times about the \"Hell\" temperature so she finally turned it down to \"North Pole\". Then she proceeded to tell me that my hair wouldn't get straight on that temperature. Well my hair doesn't get all the way straight on any temperature that's why I requested a flat iron also. After several exchanges it was clear Traci had an attitude and wasn't really interested in me as a client so she left, came back and said her manager was going to finish my hair.\n\nAt this point I was over all of it. I asked the receptionist if I owed anything and promptly left the store. Wet hair and all. \n\nBeing as though this was my first time in Traci's chair I expected a better level of communication and customer service. I am not new to any of this. This was her first time touching the hair I have lived with for 33 years so I'm thinking I may know something about what works for me. I was trying to respect her as the professional but when I realized she could care less about learning about my specific hair routines/experiences I stopped caring as well. I do know if you are going to use 400 degree heat on my head I shouldn't need a flat iron also but that wasn't going to be the case therefore I wasn't going to let anyone burn my scalp just because they didn't know what they were doing. \n\nAbout 5 minutes later the manager, Kristen, called me and asked me to return. She apologized and we discussed the situation. I was still ticked off but reluctantly returned. Kristen was kind, blew out my hair without burning me, and flat ironed it to perfection. When I left my hair almost looked exactly the way it should. And the next day it was even more fabulous. (we all know that is the true test lol)\n\nI'm glad I went back and I'm now a fan of Kristen. Hopefully I get to go home soon and won't need to go back but if I do, I recommend Kristen. She turned a really unnecessarily upsetting situation into a positive one. (which means she is also a great manager, not just a hairdresser)\n\n\nPrice - I thought the original price was very reasonable. $38 - 45 minute blow dry, $17 flat iron. I live in Maryland though so I guess it is relative.
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