Terrible. We are waiting two years for the refund of a Paro-Kathmandu flight purchased in 2020 (flight number: B3771). We could not travel to Bhutan in 2020 and it’s still impossible now to enter in the country (2022). First, they told us that the flight would be valid for another year. But, as in 2021 it was still not possible to travel there, we requested a refund. Since that moment, (more than a year ago), We have sent twenty emails and they do no answer. An incredible behavior of this company to its customers. We are still waiting for an answer. If it happens, we will communicate it. We have sent all the information twenty times to have our legal refund. But They have not answered yet. For the moment, We do not recommend this company to anyone. Be very careful if you buy flight tickets with them.
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