I stayed one night - in the morning there was no hot water - like none. I called the desk and a plant manager called back saying they had neglected to turn on the boiler for that section of the hotel. I had to leave so experienced a very cold shower. I asked to speak with the manager who was not available at that time. I returned a few hours later to retrieve my bags and speak with him- Joe Gannino (sp?). He told me that the 1st information was not accurate, but it just happened that too many people were preparing in the morning - too many showers at one time - and they had needed just another 15 minutes of my time and I would have had hot water. When I asked for some adjustment on the charge he arrogantly stated that "We try to meet our guests needs and since there really was no breakdown (my word) he would not make any adjustment." Whatever the outcome it was just not a good attitude at all - stay away.
hotel reviews