I have been with this provider for 11 years. I’ve never really had reason to deal with their customer service team until recently. The “service” I received has been absolutely atrocious. I am still waiting for a resolution to my ongoing issue since Dec’ 21. No one takes the initiative here, no one wants to help. I’m always on hold, waiting for hours on the phone and then always get cut off. No one calls back. They is just no way of speaking to someone who can help. It’s just a vicious cycle of passing the buck.
I would strongly recommend not dealing with them.
And all this for an issue that is entirely their fault and I have become the one chasing them for a resolution instead of them trying to make it right with me.
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