We had a slumber party for my daughter's birthday at the Hill Country JW Marriott, on her request (I had stayed here for a conference earlier in the year). I reserved a room with Marriott Points and called the concierge desk. From that point forward, I was never less than ultra-impressed with the personal service we received every step of the way.
My family and my daughter's friends were treated to excellent service from: 1) the concierge desk, who upgraded our room to a large suite and showed genuine interest in our good time; 2) the food and beverage staff, who prepped cupcakes and a fruit arrangement as birthday gifts; 3) the pool staff, who were always close by yet never overbearing; 4) the front desk, allowing a very late check-out and rearranging cleaning schedules to fit our birthday festivities; and finally the parking and bell staffs, who were great in helping with luggage, six rollaway beds, and cars. Just a tour de force--I can't imagine better service at any property.
Of course, being a new JW Marriott, the rooms were awesome, the common areas were super-clean, and the restaurants and bars were great. In short this is as good a family hotel as any I've stayed at, anywhere. This hotel is easy to recommend.
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