London to Havana via Madrid. I have just finished talking to yet another operator and she tells me that unfortunately, she can only check that the file has been sent correctly. Poor thing, I would also be sorry to blame the operators who are not to blame for this situation. I have been waiting for 2 years for your refund on a ticket of nearly 600 GBP. My ticket was for March 2020. Following various complaints due to the pandemic, I was given a voucher that I could reuse for another hypothetical flight. One year later, it was still impossible to travel and think of making another ticket, so following the various complaints, I was able to speak with an operator with whom I would have started a refund procedure (March 2021). I also received an email confirmation for my refund, the operator had announced that it would take 5 months to receive the refund and I accepted the continuation I started to contact Air Europa without ever having an answer or an update nothing at all. It's been 2 years now and I still don't know what happened to my money. I also tried to use the voucher out of desperation but it wasn't even valid anymore. I don't know what to do, this situation has become ridiculous and also very annoying
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