This is a hotel that could be great but just isn't. Location is excellent--right in center city, close to theatres. Good restaurants within walking distance. Striking views of City Hall and the city skyline. Conveniently close to Philly's Gayborhood. Comfy bed, hot shower, and nice, big towels. And the warm cookie at check-in is deelish. But it's a noisy, busy place--horns, sirens, and street music wafting up from Broad St., multiple wedding parties congregating in the lobby and crowding the elevators, loud partyers at night. The lounge area in the lobby is like an upscale bus station--barely comfortable and without much privacy. Elevator service was irritatingly slow most of the time. At a recent conference, the meeting rooms were too small and crowded and the A/V technology seemed out of date, and there was the annoying distraction of kitchen staff rattling china and silverware on coffee service tables in the room during meetings. Staff generally seemed pleasant and helpful, but service was inconsistent. And who wants to pay for internet access at a hotel with rooms well upward of $200 a night? Parking at the adjacent garage is pricey, too. This hotel gets some things right, but they've got some work to do to make the Doubletree as good as it might be. We'll probably stay somewhere else next time.
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