Because I was attending a conference in the hotel, I wanted to push back my checkout time from noon to 2 PM. They refused and threatened to charge me $379 if I stayed past noon. So I packed and went to the front desk to check out--and complain. The desk clerk offered to let me stay till 1 PM--AFTER I had packed and left the room. At least the bellman who checked my bag for me recognized this was lousy customer service.
You can't just call up and order room service--room service ordering is done through the TV, using the Menu option on the remote. That didn't work on the TV in my room. When I arrived, the room did not have a full set of towels and bath mat. The in-room internet would have cost $14.95, except that it didn't work. I was willing to pay but I could not get the system to work. At least they did not try to charge me.
This is all small stuff, but it accumulated into a big pain in the neck. When there are so many other hotels in the neighborhood, why bother with the Westin?
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