Full disclosure: while I have a soft spot for most sweets, chocolates aren't really my bag, baby. That said, I've been here a few times over the past year, usually to buy gifts for friends.\n\nMy most recent visit was a bit of a nightmare. I generally dislike reviews that complain about a one-off situation, but this past visit has stuck with me for a few days now, so buckle-up and let's do this.\n\nI popped-in to buy a single box of the Beerific Taster's sampler. There were 4 staff members working behind the counter, and two customers inside. One of the customers was purchasing more than $600 worth of chocolates; he had two people helping him pay, box/bag-up, and sign-off on the frequent buyers cards. \n\nAnother customer couldn't decide what to buy and was asking questions (\"What flavor is lemongrass?\" \"Are the salted caramels really salty?\" \"What's a ganache?\"), getting samples, hemming and hawing. \n\nI grabbed the box, and stood, waiting to pay, cash in hand. The staff member who was helping the indecisive patron looked at me a few times, but didn't offer to take my cash. However, as soon as the phone rang, she was all over answering it.\n\nWish I was exaggerating when I say that 12 minutes later, I was still standing there waiting to pay. I knew 12 minutes had passed because I had sent a text just as I walked in, and I got the reply as I was standing in the store. Ugh. Fed up, I said, \"I will happily over pay for this box if I can just pay and leave. Here's $13 (the chocolate was $12) - please keep the change.\"\n\nThe fourth staff member who had been milling about, said, \"Oh, I'm sorry, did you want to check out?\" Grrrrrr.\n\nOther visits have been pretty decent; this was likely an anomaly. I'll return, I'm sure, but I may bring a camp chair, just in case.\n\nOh, and the Beerific sampler was excellent; my friend inhaled the box; I managed to sneak a nibble from a few of them and was quite pleased.
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