Since upgrading to their “faster” package, I haven’t had a reliable connection in weeks. First they forgot to send me an upgraded router that could cope with the new package, and now that’s it here it still just doesn’t work. Every customer service team I speak to is useless and reads the same script over and over again. Apparently engineers have been out over the last two days and they cheekily sent a text saying my internet is now fixed but it’s not. THEN they have the cheek to try and charge me for an engineer to come out and fix THEIR fault (as confirmed by BT worker a couple of weeks ago who was working in the area, it’s their fault).
Sick of dealing with them. Wish I hadn’t bothered.
Their online chat service is unreliable and often closed. Utterly disappointing and will be cancelling.
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