I was traveling with my dog and searched to find a good pet-friendly hotel. I thought it would be good to stay near central park. Because I had my dog with me, I was particularly keen to get an early check in, so i checked the availability the night before, and called more than once the morning of my arrival. Everyone said "no problem". When I arrived at 1:00 I was told absolutely no early check ins, leaving me with two hours to kill with my dog in Manhattan.
The pool was closed but no one bothered to inform me during booking or check in that the amenity would not be available - once I asked, I was told it would be opening "tomorrow". when I returned to my room at 5:45 after a long rainy day in the city, guess, what, there had been no maid service.
The room was too hot, and there is a big sign on the thermostat saying "call us" and when you call they send a tech to your room (not exactly private) to open a window.
The staff never opened a door, never asked if i needed a cab, never offered any suggestions. I have stayed at many hotels in New York, from the Benjamin to the W and every one of them was a better experience.
Save your money there are many better options, on and off the park.
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