I stayed here in August for four nights as part of a 3 week tour of America and was very impressed. In fact I would go as far as to say the best hotel of the holiday.
The public areas are very modern and clean and all staff were very well presented. We were fortunate to be upgraded to a Junior Suite which was absolutely amazing - Great living room, lovely bedroom and huge bathroom. The views of SF from the floor to ceiling windows were stunning - Great for watching the mist roll in or the sun rise in the mornings. The parking was a little expensive at around $54 per night but we just put this down to the fact that they had limited space. After the first night we moved our car to the one across the road which was half the price. At first I was a little surprised that there was a charge for using the spa as from my experience (At least in the UK) this is complimentary. However, if you intend to use the facilities it is definitely worth the small $10 charge - The pool, gym etc were all really clean and well maintained.
The customer service was good especially from the concierge team who always seemed to be smiling when we walked past and genuinely seemed to enjoy their jobs. I lost my cash card one morning and Michelle on concierge was absolutely fantastic in making sure I got the correct UK bank details and then calling to get my card cancelled. Things like that really make a difference.
The location was good too - A few blocks to the left and you're in Union Square and a few blocks to the right and you're on Market Street with all the shops. There were very few restaurants and bars for evenings in the downtown area which I found strange but it was only a quick journey on a street car to Fisherman's Wharf, Castro or Chinatown to find good restaurants and places to drink. For breakfast try some of the 50's diners and local eateries - Usually a small queue but good value for money.
Overall I would definitely recommend Nikko - It may be a little more costly than some of the other hotels but it's certainly worth the money.
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