Happened to me and friends several times already: drivers accept the ride, but when you track them after several mins, they are nowhere near our pick-up points. When you try to call or msg them, they either don't pick up the call, or don't reply to the msg. They don't even bother to cancel the ride. So we have to be the ones to cancel, and make a report. It's all too bothersome, especially when we are in a rush, and have to book another ride. I really miss Uber because they are more client-oriented, but we have no choice because Grab now monopolizes this service in my country. Also, fare rates are much higher compared to what Uber used to offer. I really wish there's a competing service that's as good as Uber was, just so Grab won't abuse their clients and take them for granted.
app reviews