We love the location and used to love this hotel but no longer! Ugh! The customer service was beyond bad. Everyone should be let go and the new hires properly trained. My husband and I went into the bar for a drink one evening (one of our fav bars in DC) and the bartender was so unfriendly and acted like we were bothering him! The concierge was chatting with someone one morning (I do not think someone who was staying at the hotel) and I waited a bit and then just used my phone to find the information. We were still in the lobby and maybe 5 minutes later she came up to me and asked if I needed anything - not now!! Also, many weeks before we arrived I asked for a recommendation for a small tour of the city appropriate for our 7 year daughter. We went to meet the company at the time and spot and found out they were not running that day but no one had contacted us! So unprofessional and a waste of our time. The bellmen who flagged our taxis or who opened the doors always had friends hanging out with them around the front door so sometimes we were uncertain who was working and who was not. We try to visit DC annually to visit friends and enjoy the city but we will definitely not be staying here again. Shabby but not chic!
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