First, the good: The property's location is primo -- 57th & 7th -- catty-corner from Carnegie Hall, just blocks from Central Park and walking distance to Times Square, Fifth Avenue shopping, great restaurants and more. The well-equipped fitness center is a plus, and includes ellipticals, stationary bikes, treadmills, Nautilus weight machines and free weights.
I booked a superior king room on Expedia and was very disappointed upon arrival to be put in a standard double room on the 7th floor. My neighbors were noisy -- to the extent I needed to wear earplugs -- and then when I returned to the hotel midday after some business meetings were over, was dismayed by how noisy the housekeeping staff was. I was also a bit annoyed to find housekeeping had taken shortcuts -- not replacing glasses, for instance, but putting new covers on them (toothpaste residue told the tale.) Internet connectivity costs $12.95 a day and was slow -- I was double-charged for each day upon check out, but that was quickly resolved. None of the typical amenities such as in-room coffee maker, etc., but the decor was spare and elegant, everything was clean and my stay was ok. I just didn't feel as if the staff was willing to do whatever it took to care for guests.
When compared to similar properties where I've stayed in midtown -- the Hilton Garden Inn in Times Square and the Comfort Inn Manhattan, I wouldn't return. On the other hand, it's not a bad property at all.
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