We stayed here for three nights, having booked ahead to ensure somewhere to sleep for the nights in Sf. On arrival, the reception staff seemed ill at ease and really uncertain of how to welcome us. As a matter of fact we learned more from the parking lot attendant, Gilbert who was great with city info. The rooms are nice, very modern, but
on day three of our stay it looked as though our room hadn't been serviced at all, an unfinished cup of coffee I'd been drinking was left, sheets on bed were not changed, a used drinking glass was exactly where my husband left it. As we booked this room in a hurry, we didn't get time to read the trip advisor reviews, we probably would have booked elsewhere if we had. We ventured out for a walk ( on our first night) blissfully unaware of how the area was swarming with poor unfortunates. We didn't walk far, believe me. We also asked the lobby staff for info on how to get to the nearest cinema and she didn't have a clue, and was more interested in talking to the maintenance guy on her walkie talkie as a get out clause. All in all I give this best western one star out of five.
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