This was our 2nd stay at this hotel within the past year. The room was nicely appointed, bed was comfortable, and a/c worked reasonably well. We STILL did not like the fact that the only covers for the bed included a regular sheet and a HEAVY downfilled comforter. The comforter was nice but in Texas, in the Summer when it's HOTTER than you know what it would be nice to have a lightweight blanket to use or just the thin sheet. The blankets are so heavy you absolutely burn up under them even with the a/c cranked up on high. I complained about this on our last stay but nothing has changed.
I can say that the entire hotel is extremely clean and smells great. Everyone you see on staff is extremely friendly, they hold the doors open for you, greet you upon arrival and departure so it's a very nice touch. The lobby is elegantly decorated and this trip the elevator seems to have been adjusted because it was not so unusually slow.
The only negative thing I have to contribute is to beware of using your credit card. The only place we used our AmEx card was at the front desk for incidentals (which we had none and anticipated none) and at the lobby coffee shop for morning coffee. Almost immediately after we got home a fraudulent order was placed at walmart.com with my AmexCard. There is no other place the card was out of my hand so there is no other explanation for where it got compromised than at this hotel. I called the manager and he said they have little to no turnover - yet the person who checked us in was a newbie in training. He said he would investigate but until I get the additional info from Walmart as to where the IP address is that the order was placed and the ship to address, I can't prove anything. Once I get that hopefully law enforcement will do something although I doubt it. It's almost an acceptable crime these days. It's still not acceptable for me. Next trip we'll probably stay elsewhere and I will no longer provide my AmerExp card for incidentals, on my other c cards I've scratched off the 3 did CIC code for just such security
hotel reviews