Three adults stayed for 5 nights at the Westin off Times Square. In the heart of New York's visitor district, I expected high standards and was disappointed for the following reasons:
the room was very small for 3 adults for a 5 day stay
the en suite had no lock on the door
on 3 of the days, I had to ring to ask for body lotion as none had been left in the room
I had to ask for more coat hangers as we had been provided with 9 for 3 adults for a 5 day stay
1 bath robe was provided for 3 guests
there was virtually no surface area for 3 people to store their stuff in the bathroom
the bath towels were just large enough to be defined as 'bath' towels: generously sized guests would struggle
no central light in the bedroom
the escalators were broken on at least 3 occasions
Reception staff were, at best, coldly efficient and at worst, supercilious and unhelpful: for example,early in the stay,I asked for information/support to book a Westin hotel in Washington but was told to go and sort it out myself on the internet: subsequently, I was glad that I hadn't tried to book another Westin
to access the internet in our room cost us $14.95 per day!
On the plus side:
our room was always clean
the lifts were frequent and fast
with Reception on the 2nd floor and security at street level, we felt safe
the double headed showers were efficeint
the safe in our room was helpful
the location was handy for theatres
the beds were comfortable
Having stayed in 4 and 5 * hotels in Europe and North Africa, I had expected far higher standards than the Westin in New York provided. Had I been there on business, I would have found it adequate.Two of our party were celebrating 'big' birthdays by going on this holiday so I was disappointed by the lack lustre hotel and its front desk staff who did not make us feel welcome.
I will mention my reservations to Trailfinders who recommended the Westin chain .
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