I have never been able to travel with Air Europa. I had purchased the Milan-Panama ticket in February 2020, the flight was scheduled for the dates 31 March-12 April 2020. Due to Covid19 the flight was obviously cancelled. I was first informed that the ticket was non-refundable, but I could get the voucher valid for one year. As I could not use the voucher for the year (as flights were continuously cancelled), I was informed that I could get a refund for the ticket. I have not received a reply by email since April 2021, not even by certified mail. When I call, I am told that I am still in a long queue, to send an e-mail, to which I obviously do not receive a reply. Very bad customer service.
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