The Hotel Angeleno promotes that it was on the 2007 Conde Nast Traveler Hot List of new hotels - I don't know why editors selected this spot. Granted, the hotel is nicely decorated - it has a very hip, chic appeal that is very appropriate for it's location. But when it comes to service - this hotel is not so hot.
When we checked in, we were told we would get upgraded - we found out this was from a standard room that was "noisy" to a standard room that wasn't noisy. The hotel's convenient location next to the 405 is great for commuting to business meetings but apparently bad if you get stuck on the noisy side of the hotel.
My room key didn't work and it took three trips to the front desk to resolve the issue. The front desk team was very nice but they did not do anything to address my inconvenience. The next morning they forgot my wake up call and I had to call my breakfast appointment to move it back by an hour. Then, on my last morning, it took an hour to get oatmeal and berries when I was told it woul take a half hour. When I called to check on my order, the person on the phone said they forgot.
The only redeeming qualities that will make me reconsieder another visit to this hotel are 1) it's convenient access to the 405 2) the comfortable beds 3) and service at West, the hotel restaurant. The food was exceptional but the wait staff was engaging and fun to be around. They picked us up after a busy morning of meetings.
I heard a lot of "I'm sorry" comments at the Hotel Angeleno. I would have preferred to have been asked what they could do to make my stay more enjoyable. In the long run, the service was just not so hot.
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