We stayed one night in a top-floor suite (1225). The hotel location is great, the architectural design very chic. Still, there were several unexpected issues. The first: The heating system did not work. When it was switched on, it only blew ice-cold air. When we turned it off, it continued to blow cold air. The result: The living room part and the bathroom of the suite were pretty much unusable due to arctic temperatures. The front desk sent up a technician very fast who then told us the problem was not solvable and would only be present in the top floor rooms due to large ventilation system above. So try to avoid those rooms at all costs.
Second, the rooms lack noise insulation. Our bedroom was facing a street where a bus line was running until midnight and then starting around 5 am. Even on the 12. floor the noise of accelerating buses was a major nuisance. Also, noise from the atrium bar tends to travel up to all floors.
Third, the breakfast selection was only mediocre and no more than a three star Holiday Inn quality. No cheese, no cold meats, no omelette station. No hot cholocate. And we had to chase down the hostess to get a table.
Finally, several attempts to call valet service were unsuccessful. We had to use the operator to get our car.
Upon check out, the front desk staff willing credited part of our room charge back to us due to the numerous complaints. We really appreciated the way they handled this matter.
Would we return? Not sure yet. They need to work out the start-up kinks first, and there are quite a few.
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