My father booked our trip to San Antonio at a Days Inn because we both have had great experiences at this chain of hotels in the past. This location is a big exception. Our experience here was horrible.
When making the reservation we requested a crib for my daughter. Went to our room, no crib. After the third attempt to get a crib we found out they were not bringing it down until 9pm. My daughter goes to sleep at 7pm at home and with an hour difference it was 6pm our first night. Finally, when we got the crib I went to put her to bed and there were no sheets so we had to, once again, call down to the front desk for bedding.
I, unfortunately, forgot my toothbrush. Front desk had none. Although, this was a minor inconvenience they should have "loaners" available. Especially when it is advertised that all forgotten toiletry items are available at the front desk. I didn't know they didn't have any until my third attempt with the crib.
Every night when we got back from sightseeing we had to go down to the office because our room key wasn't working. The front desk had no idea how long we were staying! This is a hotel, they should keep track of that!
All in all this experience was the worst and I do not recommend this hotel to anyone.
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