This hotel is very beautiful but the amenities failed to impress. I stayed there for three nights while at a conference that was held at the Chicago Hilton half a mile down the street.
First the pros:
1. comfortable room and bathroom,
2. in-room wifi worked great (though was more expensive than most hotels),
3. interactions with the front desk staff were pretty good (they were accommodating when I asked to have my bill split onto multiple card to separate my personal from business expenses; they also extended my checkout to 1pm), and
4. location is excellent.
Cons:
1. Wifi was more expensive than most hotels,
2. housekeeping staff were very noisy in the hallways,
3. they charge a fee to use the fitness center (to be fair it sounded like the fitness center was a separate business but still, I don't think I've ever been at a hotel with a fitness center where I've been charged a fee for use!),
4. they charge to print anything at the business center including boarding passes (this is really cheap considering that the Chicago hilton, where my conference was held, allowed guests and visitors - including people just there for conferences and not actually staying at the hotel - to use computers in the main lobby and to print any number of pages - in fact, this is where i ended up printing my boarding pass), and
5. last, but not least, they don't even try to be green - I didn't have the option to ask to not have my linens laundered everyday, and there was no recycling at all that I saw anywhere in the hotel and definitely not in my hotel room.
Overall, it's a beautiful building with a charming history and in a great location but their amenities are sorely lacking compared to any hotel in a similar, or even lower, price bracket. I would go back only if I couldn't get a room anywhere else.
hotel reviews