I will never choose Hawaiian airline anymore in my life. Both the ground and cabin staffs literally offered zero service! There were other couple things that happened and made me angry. But today I will particularly talk about a young male attendant who was on HA 21 from Seattle to Honolulu on August 20 morning. I asked him for a Coke while he was serving food and drinks, but then I politely asked him to exchange it for a zero. I used all sorts of polite words when I asked him, so I didn't feel I had offended him in any way. But he reacted to me with extreme impatience. He even stopped, looked at me and let out a loud sigh. I told him I was sorry when he changed it for me. But then the more I thought about it, the angrier I got, because it wasn't my fault at all, and he had no reason to be impatient with a small request from a customer. I can understand that he might have this irritable personality but I don't think that's the kind of personality that can work in the service industry. If he could read this post, he would know I was talking about him. I really want to hear an apology from him.
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