Return trip from London to Kuwait turned into a complete farce. Connecting flight in Amman was cancelled and new flight was announced as 24 hours later ! About 2 hour wait at the airport followed by another 3-4 hour wait at the Amman Airport Hotel (a 2 star facility at best) in the middle of the night to get a room key for room arranged by airline. Complete chaos at the hotel with no airline representative present and the airline had also ‘forgotten’ to provide vouchers before shipping passengers from 3 different cancelled flights to the hotel. Airline also stamped a very restrictive transit visa on everyone’s passport which forbade leaving the hotel or getting a different hotel on own expense. I qualified for a tourist visa on arrival but was not informed. I would have gladly paid for my own accommodation in a different hotel but was informed that I couldn’t leave - I was literally in a jail! Room was a shambles with no towels, dirty floors, broken furniture. Other flights cancelled too with families with children in poor state with not even water offered to them. One of my worst airline experiences in 40 years of air travel and my first and last time on this airline. I’m an Emerald (highest tier) member on One World and booked on RJ as they’re a One World airline. Does One World have any basic standards of membership ? Seems not. My sincere advice to everyone is to avoid this airline. Flight cancellations do occur but airlines don’t abandon and disrespect their passengers like this airline did.
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