First of all, I booked this hotel through priceline.com and I understand the booking through priceline usually good for only 2 persons. I have learnt this and I decided to call ahead (2 months prior to my stay) for an upgrade to double queen bedrooms to ensure it will be able to fit 4 of us. They asked for 30 dollars for the upgrade and I agreed with that. I confirmed with the hotel representative before i hung up just to make sure I got the upgrade. When i first checked in, the front desk lady told me they messed up my reservation and could not get me the bedroom i asked for, and agreed to give me a king bed (with $20 upgrade) and a roll-up bed with no additional charges. My friend and I agreed as we don't have any other options, especially during time around new year.
On new year's eve, the hotel announced that they would require us to wear a wristband in order to get in to hotel after 10:30pm to protect our safety. In the morning, i went to frontdesk to claim my wristbands, and this lady (Pam or Pom) refused to give us more than 2 wristbands and claimed that we should pay additional $30 PER person for 5 nights, which will results in $300 additional charge. She was talking to me with a very bad attitude and no smile on her face at all. Four of us are students and i can tell she was looking down on us. With the same amount money we were paying I don't think we deserved that poor attitude.
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