Arriving at the empty lobby of the hotel after a long journey from the Uk we tried to book in at 1pm only to be told that check in time was 3pm, the staff at the reception were rude and very abrupt my husband, myself, my daugher and her boyfriend went to get a drink and something to eat to kill time before the dreaded 3pm, arriving back we were met by a packed lobby people queing to all check in at 3pm!! when it was finally our turn after about 35 mins the could not find our booking even though we had all our conformation which we gave to the rude woman behind the desk, after about another 30 mins or so they found our booking which clearly stated 2 double rooms she gave us 1 room and told us that there were 2 double beds in it enough for 4 people to share!! we did not fancy sharing a room with our daughter and her boyfriend!! they finally found my daughter another room after 20 mins or so, if only they could have checked it at 1pm when we first arrived it would have saved us and all the other people behind us waiting. Our first impressions were not good and they did not much improve by the time we left. Concierge at the desk were helpful more than we could say for the porters. We are going back to New York for New Year and staying at the Helmsley on 42nd St hopefully this will be a big improvement on the Skyline, also no tea or coffee making facilities in the rooms although the deli opposite is open from 6am-2pm
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