We tend to choose hotels like Valencia, smaller boutique-type atmosphere as opposed to larger hotels. We arrived a little after 4 pm for check-in and were told that it would be another 45 minutes due to a large party (basketball team) checking out late and the rooms needed to be cleaned (not my problem). IMO, the hotel, knowing of the team's schedule, should have prepared in advance so that they could accomodate guests coming in. No, we're not NBA players, but our money is just as good. We were given TWO free drink cards to use at the bar, what a JOKE. Over two and half hours LATER, we were able to check in our roojm. I'm normally a pretty patient and laid back person, but the fact that we were so patient and wasted over two and half hours waiting for an almost $300 room, you'd think the front desk would at least fork over a free appetizer and another drink card or discount our room rate...something mroe than a beer each. The girl at the front desk was clueless and acted like she had no idea what she was doing, total deer caught in headlights. The bar was nice, but would have liked to sit on the patio as we waited for so long. Unfortunately, there were only a few tables out there from the restaurant and they were taken. Being that this was a one night getaway with my husband from a house full of children, the delay and treatment off the bat really spoiled my night. The waterfall in the entry way wreaked of chlorine and gave me in instant headache.
The room was nice and for the most part clean, smaller than we expected though. It was quiet for us, but the bed was ridiculously uncomfortable and LOUD. You couldn't move a toe without the whole bed squeaking. The pillows were too soft, so I called down for a tempurpedic pillow and got a foam one instead. It was late and I was tired, so I just took it. On a bright note, the room service attendant was fairly quick in responding and very nice. We didn't sleep very well due to the uncomfortable bed. The shower was nice though, warm and good water pressure.
We were a little disappointed that it cost $29 for parking, that's a bit steep. Not sure if I'd stay here again or recommend to others. Best part: location and size of hotel (for us). Worst part: service and bed.
hotel reviews