Each year my family travels to Chicago for a conference the week after Thanksgiving. We used to stay at the Palmer House Hilton and now stay at the Hampton Majestic because it is caddy corner to the Palmer House and a lot less expensive.
The customer service at the Majestic is very good (mostly) but the quality seems to have declined since we stayed there last year. The sheets on the bed for the entire week slid off every night, seemed to catch on our clothes, so when we would roll over, the sheets would cling and were scratchy. Certainly NOT the Hampton bed I remember. We are Hilton Honors members and this bed was terrible. From the sheets to the level of comfort... it was bad. Both my husband and I had a back ache every night.
The second issue we had with this hotel was the breakfast. It was lacking from the other years we stayed there. I don't know if there has been new management since last year but the breakfast was not good. It was all the frozen and thawed items that you get at other chain hotels but the Hampton usually has other items to off-set the standard items. The muffins and rolls were dried out and had no flavor. The waffle machine was broken. They did offer hot oatmeal for 2 of the days we were there but no brown sugar or raisins. I watched just about 15 guests ask the attendant if they had any of this and she looked at each one (including myself) like we were crazy for asking. They only had nuts to go with the oatmeal. Annoying.
So, next year we will try a different hotel. Maybe a different chain since the Hilton chains have started letting us down.
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