We booked our stay here in order to be close to the airport. From that perspective the location is good.
Check in was straightforward and the bell desk and valet service were excellent.
First problem occurred in the room when the bathroom door would not open. Was accused by front desk of locking it from the inside. This wasn't the case. The door simply would not open. Maintenance finally came. After some time he got the door open. Shut it again and the same thing happened. After another maintenance man came they managed to replace the whole handle in about an hour.
The second room had a smoke alarm beeping from dead batteries. Had to wait with its high pitch beep for somebody to arrive and change them.
Other than that the rooms are pleasant and comfortable.
Breakfast was plentiful and affordable. Staff in the restaurant were excellent. The air-conditioning is not great and upon arrival the rooms were hot and humid. Even with it on the lowest setting all night the room feels muggy.
The next issue occurred upon requesting late check out. A sign at the check-in desk claims they offer late checkout to 6pm. As our flight leaves after 11pm we felt this was at least closer to the flight time. I was informed that this was not available. I said it is advertised at the desk and they said it states only if available. I rechecked the sign and that is not true at all. I would have happily paid a fee but was told the only option is to book a whole night. I asked what that will cost and was told to go to hotels.com or Expedia as the rate will be better!
We have extended but only because I'm too exhausted to move on. But this experience has left me disappointed and we will stay elsewhere on returning to LA. The hotel states it isn't happy with less than 100% satisfaction. Well I'm definitely not satisfied and despite expressing that was not even contacted by the manager I requested.
Disappointed more than anything.
hotel reviews