IMHO..not a 5* class hotel. (We're staying here as I write the review), its more like 3.75*. The rooms show their age and the housekeeping doesn't pay attention to detail (like we found several broken lights when we arrived, ripped bedding, etc...). The check-in is a bottleneck nightmare (as is finding the check-in desk if you hit the wrong valet spot, there are 2 valet locations...). The pool area is like spring break on steriods (good if you are 21, not so good if you are trying to get any relaxation in and are not 21..). \n\nWe rate it 3* due to the lack of upkeep, the hotel \"lost\" our hotel reservation @ check in, poor directions for valet, and the lack of control by mgt from toasted non-hotel guests visiting Tao who clog elevators and \"wander\" around the room areas. We plan to take our business elsewhere for future trips.
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