I felt bad after my family came in for vacation. The room I was shown was not what was given to them. The room had cigarette burns in the bedspreads, the room smelled of cigarette smoke, you can not even turn around in the bathroom. The bathroom had roaches in it and the water backed up, then the towels had pubic hair from someone and makeup on them. I took pictures. Do you think they were offered a refund no of course not. And since I was the one that suggested this hotel I feel bad about it. I have tried twice to contact the manager every time he was in a meeting or out of town. Need to go further with this.
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