American has quite simply taken the throne as the worst airline imaginable. Where do I even start? We board in Phoenix, AZ in June when it is 110 degrees outside and the plane is a literal sauna. Apparently the ac “wasn’t connected”. We then sit on the tarmac for an extra 25-30 minutes sweating profusely in the most uncomfortable situation. In the air, the outstandingly horrible display of an airline continued. I paid $40 for Wifi for the flight to watch the Us open golf tournament and in the least surprising news of the century - the wifi was broken for more than 75% of the flight. The cherry on top was the flight attendants ridiculous behavior. When asking for garbage I handed the man my sprite can and the cup. He only grabbed the can and the cup spilled on a passenger at the end of the row. They are having an exclusive discount on a Mastercard for 70,000 miles? What a joke. The attendants were loud on the speaker talking for at least 20 minutes trying to push this deal before the end of the month. Grand finale? They had interns on the flight deck at JFK and they moved the plane to far forward. We sat at the gate for 45 minutes before being able to get off the plane at 12 in the morning. If you offered me free flights for life on American I would say “no thank you” disgusting display of professionalism- worst airline imaginable. Should definitely take your business elsewhere
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