Bangkok to Hong Kong. We booked a flight with miles but had to pay # 60x2 EUR for taxes fees. We had to postpone our trip in November due to the events in HK and planned for February in order to stay within the limit of the validity of the ticket. But in February, nothing was possible and I asked for cancellation of both ticket, mentioning that I want to get my 13000 points x2 accredited to our accounts. Result: A credit of 54,04 EUR and very rude answer referring to strict booking conditions without any concern about Covid as if these people ignore the pandemic. Explanation about the credit can be get through the booking link, that not work. I sent a complain letter but after one week no answer.
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