After making a reservation at this downtown Baltimore hotel, I called back a day later to inquire about a room upgrade (not available) and during the call asked the desk staff to make a reservation at the hotel's restaurant (B&O Brasserie) for the night of our stay. When we arrived, there was no reservation, and we were seated at a noisy table at the bar instead of in the dining area upstairs. (On the plus side, the food and service in the restaurant were excellent.) When checking into our room, after 7:00 pm, we found that the housekeeping staff had left a key in our door, and it was obvious they hadn't finished cleaning/prepping the room. Later we discovered that the heating/AC vent blew directly onto the head of the bed; and as it is high up on a wall (at least 10 feet) it could not be adjusted. I had to keep the covers over my head all night even on low fan, because of the blast of air from this vent. Some hall carpets also were dingy and appeared unswept. Having enjoyed previous stays at Kimpton hotels in SF, DC, NYC and Philly, this one did not meet expectations.
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