Let me start by saying I chose this room based on TripAdvisor reviews.
Let me add that this Hotel GM adds comments saying that customers should have spoken to her during their stay if there was a problem. I find this arrogant and somewhat offensive.
As a customer, I depend on a Hotel GM to retain staff to prevent or manage problems like mine. Either management didn't know or didn't care, and knowing either of these would have had me looking elsewhere for accommodations. Learn from my experience.
My room had an ultra-mildew stinky bathroom. A request to housekeeping did not resolve it. There was no follow-up to my concern. I noted my concern on the first of my three days' stay.
In fairness, the rooms look lovely, the staff is friendly and helpful. The location is, indeed, fantastic.
But what good is remodeling and friendly staff if the room smells? Look elsewhere.
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