In the last month I have stayed several times at the Ritz Carlton Los Angeles. With the exception of the club floor conciereges the hotel is not up to Ritz Carlton standards. The staff is not polished, cohesive or detail oriented and I would rate this hotel on par with a Marriott at best (probably not even a JW). Cold and uninterested in the guest is probably the best way to sum up two visits. Again, the Club Lounge was the exception.
Rooms are "ok". Beds extremely comfortable and terriric. A lot of design glitches, particularly in bathroom. For example, although the "wet room" is a great concept, the shower cannot be turned on without being covered from cold water from the rain shower head above while waiting for hot water (which is just luke warm at best). Also, the bathroom sinks will splash your clothing even when turned on low.
We had 2 rooms under 2 separate names booked. When our friends arrived at the hotel they walked into our room with the bellman and were actually assigned to our room even though we had already checked in and advised we were waiting for our friends! They were told my wife and I had not checked in when we had 1/2 hour prior with the same desk clerk and advised we were waiting for people. Not the end of the world, but just one example of lack of attention to simple details where this pseudo Ritz Carlton misses the mark.
I would stay at this hotel again due to convenience to downtown venues and it is the best hotel in the area. However, I would advise management to polish the game quite a bit to be worthy of being part of the Ritz Carlton family and meeting the expectation and mark that Ritz Carlton guests have come to expcect. The hotel is gorgeous. The staff is the failure.
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