First off I will have to say the staff at the Hotel Union Square were extremely courteous and helpful. That is with the exception of the evening bell man who wouldn't call a cab for us. It was raining, we were headed out to dinner and asked for a cab, he told us to walk to the Westin, about 2 blocks and get one. I managed to secure one in front of the hotel in about 2 minutes.
Our room, now that is another story. The room we were first given and the picture on display at the front desk and online had nothing in common. First when we opened the door there was a very musty smell. The furnishing were simply a rumpled bed, a desk and a stand alone cabinet in the corner which was a closet. The room looked out on the other wall of the hotel, about 20 feet away. When I complained to the desk clerk that the room was unsatisfactory she couldn't understand why. I asked if she had ever been in it, too which she said no. I turned the picture on the desk around for her to look at and said the picture and room do not resemble one another. We were shown a 2nd room on the front of the hotel, it was somewhat better but certainly not what was portrayed in pictures and advertising. We accepted it, with the intent of moving the next day. Morning brought heavy rain so we opted to stay rather than find another hotel and move.
The building was built in 1913 and the charm of it has been retained. That being said the halls are dark, dark gray carpet, gray walls and single light bulbs from the ceiling made it appear even darker. The bed was comfortable, however it was only about 18 inches off the floor. When you are 70 years old it was not the easiest to get in and out of. There was one chaise type chair, which my wife could not get out of once she was sat in it, so she was relegated to the desk chair.
On the plus side the bath had been nicely updated, and the room and premise were clean and well kept. Would I stay there again? No, would I recommend it No. For the price charged for the room there are better values to had elsewhere in the city.
hotel reviews