A few months ago, I was looking to buy a house. After logging in to check my latest credit score, it was completely in the red. Upon investigation, I found that shell had created an account illegally in my name for an old address I lived at years ago and had run up a bill of £800+ without ever even contacting me. I have never in my life even had a account with Shell.
I have been fighting with them for 3 months to get this resolved and they still have not done so. Sometimes making me wait a month to even get a reply. I have asked for them to confirm their details so that I can raise this with the energy ombudsman but they refuse to give me their details.
If this is how Shell treat people who aren't even customers of their then I dread to think what they are like for actual customers. I would avoid them at all costs if you can.
I am now having to look into getting legal representation to get this resolved.
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