My flight that was supposed to leave Frankfurt on Christmas Day was delayed by 24 hours. Thankfully, that was pretty much the only negative I have to say about the airline. As soon as Condor realized that they would not be able to get us out of Frankfurt, they sent our luggage to baggage claim and arranged for a shuttle bus to the hotel they paid for. Everything went extremely smoothly for such an unexpected delay (mechanical problems with the plane). Once on the plane, Condor allowed everyone to use the premium entertainment options, which meant I had plenty of movies to watch on the way back. When I requested the compensation guaranteed by EU regulations for long flight delays, Condor immediately replied that they would reimburse me. I ended up essentially paying nothing for a transatlantic flight during the busiest time of the year! I would feel comfortable flying on Condor again knowing that they will help make my journey smooth even if unanticipated problems occur.
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