I brought a Ticket from fly365 which went under liquidation last year. In contacting Singapore airlines I was told that my flights were paid for and that I could use it by the end of 2021. I called them on a few occasions to check if the flights were still valid and I was told that Singapore airlines has taken over my flights as it was paid for and if I want to change my flight to a country that has opened their boarder l can with a $50 US change fees. I rang them a month ago to confirm by when can I change my flights and I was told by the end of June, than I don’t have to pay extra fees on top of the $50 US. I called on the 2nd June to rebook my flights and I was told that the money was refunded to the company that went under liquidation in august. This came as a shock as for months I was told that my tickets were paid for and that Singapore airlines will hold my tickets. I also received a email from the airline manager ( Dejan Eminagic), who stated that my tickets were confirmed. I was fed with false information by the Singapore airlines staff for more than a year. I’m so disappointed with the lies I was presented to by the Singapore airline team.. a apology does not mean anything when they can’t honor their word. Very disappointed with the staff and the way they managed my tickets.
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