We are a family of 4 and we stayed there one night last week. When you enter the hotel, the lobby looks fine and the staff is really polite and helpful. But once you exit the elevator on your floor, you start thinking - oh my god what did I do. Everything looks old and beaten down. When I exit that elevator I felt like I was in some C production movie. Carpets are old, the paint is chipped everywhere, doors look beaten and scratched, and that kind of decor continues in the suite. The furniture is old and beaten, certain unknown smells in the certain parts of the suite. I tried not to think about it.One wall in the room had a huge mirror in it, now I don't know if housekeeping is blind but it looked so messed up and dirty, I think my 2 year old daughter could do a better job of cleaning it. Now I don't care if the mirror is clean or dirty but it shows overall attitude of housekeeping and they way they take care of the place. I was just hoping that my family would forgive me, they wanted to stay in the Hilton which was even cheaper, but I chose Radisson only because it had enclosed pool and I know that the kids would use it and I didn't want them to catch a cold at the outdoor pool in the Hilton. So when we saw where we are at the mood went down. I knew everyone was hungry so I ordered right away food from room service to cheer them up. 15 mins after I ordered it, they called me to confirm the order once again - so again I go through all the items that we ordered. Half an hour later the food comes and we start opening up the dishes to eat, we realize that my wifes food is missing. So she calls them again and they said they will take care of it. 45 mins later it still did not arrive so she goes down to reception and they said they will check to see what the problem is. The receptionist comes back and says that no one knew anything about it and then she put a new order in that would be ready in a half an hour. So what do you say after all that, how hard is it to take an order for 4 items. I know that this a human mistake and that could happen anywhere and I don't really care much about it, but being in a beaten, dirty and smelly place, it is something that bothers me.
hotel reviews