Pick-up at the airport was good and I enjoyed conversing with the driver about Memphis and environs. Check-in desk held my bag while I had a nice dinner at the Italian restaurant on site. The disappoinment came when I got my room and found it was on the first floor and it smelled very musty upon entry. The furniture in the living room area looked dated and sagged. Since I was only going to be there one night and had a 6:30 a.m. departure, I didn't sweat it and stayed.
I needed help with the wireless and found the IT help desk helpful. Front desk was good on both check in and check out. Location was good for my purposes, since I was not having meetings in downtown.
One other note: Breakfast didn't start until 6:30 which was when I had to check-out, so was bummed about that. Would highly recommend a 6:00 a.m. start time which I have found at other Embassy Suites properties. Especially given this was an expensive one night stay, I would have appreciated the breakfast.
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