I stayed here on a business trip, as a I was looking for a place conveniently located to public transit. The place met expectations, but the location, is not a great part of town.
I booked one of the Deluxe rooms and it was clean and comfortable. Each bed had six pillows on it (some firmer, some softer) so you could select which one was most comfortable. Mattress was adequate but not exceptional. TVs were not flat panels and looked about 15 years old, but functioned fine.
Service was good. When I needed toothpaste, they promptly brought it to my room.
Location of the hotel is convenient to transport, but about a mile walk from Union Square and not the best area. (Example: On our first day there, we saw someone warding off a prostitute who was trying to follow him into the elevator.) However, I did not feel unsafe and the hotel was convenient to everything we needed to get to.
This hotel is not the best I've stayed at in San Francisco, but certainly a decent place and was a great value for the price.
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