We are members of the American Express Platinum Travel. We got a rate of $467 for a superior room with breakfast. Usually the room is about $800 a night so we took the deal. Checking in was very nice at around 10 pm. The clerk was helpful and friendly. When a celebrity checked in behind us we thought we had made the right choice. also note many famous stars own residences at this hotel so if you sit in the lobby you are guaranteed to see someone. Our feelings changed when we went to or rooms. They were diminutive but doable. However the non-smoking floor smelled like cigarettes. They gave us an air purifier but we still smelled smoke the entire time. Then when my wife stepped on a tooth pick an hour into our stay and had blood gushing out of her foot, the hotel sent an ambulance to our room. They seemed to care but later left. If the room cleaning service would have been five star, this would not have happened. They also wanted to charges us for breakfast even though our plan included it. So after a small talk, they took it off our bill. The concierge didn't know that much and gave us consistently wrong information. The door man was pleasant. The breakfast was very tasty and pleasant as well. Maybe the problem was that all the priests and cardinals of the pope were staying there at the same time. I don't really know. When you pay five star prices you should get five star service.
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