I booked in Traveloge Market as usual for a week in december with credit card reference. Arrived from Europe at midnight: no vacancies !! Nightmare, raining, & had to search for another hotel by taxi.
Next day, no explanations from manager 'you are not in the computer!'. But I had printed email reservation sheet OK.
After dispute they look in their computer and found that they had made a mistake with the date coding order between day and month (november instead of december ; arrival was 11 december). My reservation sheet was clear as the date was written without ambiguity as 'december' .
No excuses from the staff.
They proposed a room for the remaining days with immediate payment and they said that they will send back the money corresponding to my full former reservation. BUT ONE NIGHT WAS NEVER REIMBURSED (the one spent in another hotel). They never reimbursed it!
The hotel is convenient as I used several times but management not.
So, reservation on site and cash may be OK, but beware of internet reservations with credit card references!
hotel reviews