Hotel Indigo staff is the friendliest in any hotel at which I have stayed regardless of price range. We chose to stay there because we were making a quick weekend getaway to San Diego and wanted a hotel that would accommodate our two senior Golden Retrievers. When we arrived we were warmly greeted by the valet staff and the front desk. The hotel has been modernized and is nicely decorated with sea themed colors and a water feature in the lobby. We noticed patrons with dogs in the lobby and at the bar. We were told that the rule about dogs is that there are no rules and referred to the 9th floor observation deck and bar where dogs can join their owners in an evening cocktail, use the grassy potty area well supplied with doggy poop bags, or romp in a little fountain/dog reflecting pool. I am a dog lover, and make sure that I am a responsible dog owner. But I was not sure what to expect. To my delight the facilities are well maintained, modern, and very clean. The observation deck/bar had comfortable seating, heaters and a couple of fire pits. Dogs and their owners enjoyed the space harmoniously and those who had not brought their dogs enjoyed socializing with the visiting canines.
I would have given the Hotel Indigo 5 stars, but there were a couple of draw backs. Though the room looked great with durable dark wood laminate floors, modern furniture with simple lines, and a well-appointed, spacious bathroom, the bed was a big disappointment. The mattress was on the hard side which is tough on me because I have a bad neck, but the worst were the small hard lumpy pillows which guaranteed that I woke up many times during the night in pain. The other smaller disappointment was the tv channel selection. There are no rental movies available. If I had been traveling alone, I would have whipped out my computer and watched movies on Netflix, but my husband and I were tired and wanted to watch a movie on the tv rather than have to huddle around a computer screen. If this hotel invested some money on decent pillows and upgraded their mattresses, it would be a straight up 5. As it is, I will most definitely visit again, this time packing my own pillows.
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