i was extremely disappointed with the lack of response from the hotel after numerous attempts to contact the hotel via email about the unauthorized charges to my credit card after staying in the hotel. This matter has been reported since September last year and the matter is still pending after 4 months. I booked the rooms via booking.com and upon check out, i opted for payment via cash. When i was back home after a 3 weeks vacation, i got a shocked when the stay was charged to my credit card as i didn't sign the slip at all. After failing to contact the hotel i had to get the bank's help in resolving this matter and has been making monthly calls to the bank to waive the interest charged to my card which is really a hassle.
No doubt the hotel is comfy and has big rooms etc but because of this matter, it has completely spoilt my 3 weeks vacation in the US. My advice for every travelers is to keep all your receipts till the end of the trip as i lost mine along the way.
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