The staff in the Back Bay were very helpful and it is in a great part of Boston. However, compared to other 4 star hotels in the US, the facilities are a bit lacking. First, the concierge desk was essentialy doubled up by staff from the desk. Also there was no display of attraction leaflets, like most hotels have. Second, the bed was fantastic but apart from that the room was no great: no minibar, no coffee making facilities etc. Third, to go to the fitness room, you had to walk through part of the bar! Fourth, the AC was very noisy.
One plus point for me i suppose was that being Irish, the hotel did feel genuinely Iish- right down to the lack of facilities!
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