No Hotel deserves a good rating where the staff doesn't care about the guest. When we made the reservation on their web site, they have a space for you to make additional comments about any preferences you have while you stay there. We specifically stated that it was our son's 13th birthday and all we wanted was a nice view of the city. We got a roof top. It was laughable. At least a response stating that they didn't have such a room would have been an indication that they cared about you.
Staff was also very rude. Don't tell me that it's too difficult to be nice! We knew right away this hotel was not friendly so we canceled our second night and stayed at the 10 times better Hilton! Went down to the bar in the lobby the next morning to grab some quick breakfast and had to remind them 3 times about the hot chocolate I ordered and paid for. I even had to stir the powdered drink myself because they were too interested in the next patron. Couldn't sit down to eat because EVERY table had garbage on it from the last person that sat there. NOBODY cared at all about the cleanliness of the hotel or the service which was almost non existent. Maybe it's because I was an American. All staff were foreigners, and so were most of the guests. Too bad if you don't like that comment, but that's the way it was. Not the first experience with that. Don't support any place that treats you like this place did. They will never change otherwise. Went to the Hilton Times Square and let me tell you, it was magnificent. We all had a good experience there. They couldn't help you enough!! Get with it Roosevelt! With a beautiful Lobby like that, it should represent how you treat your guests!
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