Terrible experience, first, there are rats!! The manager response to that was ''This is New York, there will be rats'' Toilet constantly gets blocked, their response was ''it's the forth floor it happens when it's so high up'' (Well i have stayed in hotels 10 floors and more high, never had that problem.) They overcharged my credit card three times the amount, luckily i checked before i left or i wouldn't have realize till much later, he said it was a system mistake. When refund did not show immediately, I questioned, manager's reply was ''we run a multi million dollar company here, we won't do anything about $90.00 refund, go to your bank and ask them'', talk about customer service!!
Refund did show up 2 days after, but overall impression of hotel and staff was unreliable and unwelcoming, feels like a scam to stay there!
After raging, they decided to give us 30% discount on room and compensation on the food eaten by the rats.
Only positive place about this place? The location. If you want to live with rats, not having a working toilet to use, and possibly facing a very unfriendly manager, then stay here, but i advice you to constantly check your bank account to make sure they don't scam you.
Otherwise, no matter how tight your budget is, please pick somewhere else. Never would i ever want to step into this place again.
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