I stayed here for a work event. My room faced the light rail train and it was noisy all night long. It woke me up at 3:30am and I couldn't go back to sleep. I entered my room at 9:30pm and had to work a little and didn't get into the bed until 11:30pm. I get in the sheets and there were crumbs in the bed - like they had made the bed but didn't replace the sheets. It grossed me out a bit and I was too tired to call down and change rooms.
They then charged me $2.71 for a bottled wated that I didn't drink. I called to get this fixed and was accussed by the billing department that I drank the water and should be charged for it. After a bit of arguing, I hopefully got him to credit me back (I have yet to get the credit at the time of this review).
I can't believe all the reviews that this hotel is getting because it wasn't the greatest hotel for the price. The location is convenient for the downtown San Jose area but I would stay somewhere else for the price. Front desk staff was courteous but I didn't read reviews prior to my stay and wished I had asked for a quiet room.
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