My husband, toddler son and I stayed at this location for five nights at the beginning of April and overall we were very pleased.
Originally we were debating between staying at this location or the Holiday Inn located in the Riverwalk area, but ultimately chose this one because it offered free parking which was a huge savings since we were there an number of nights. (Other hotels in this area charge between $20 and $30 a day for parking!)
The location is decent - it is only a two block walk to the Market Square area and about a 10-15 minute walk to the heart of the Riverwalk. They also offered a free shuttle bus to drive you to the Riverwalk area most evenings between 5 and 9:30pm (except Sunday) that you could call to come and pick you up whenever you were ready. Steve the driver was very flexible and friendly.
The pool area was nice - there was a large adult pool, a kiddie splash pool and a hot tub. Towels are available pool side so you don't have to take the ones from your room down.
Staff were very friendly and accomodating - everyone from the front desk, to the restaurant to housekeeping. I was very impressed with staff responsiveness when I called down to the front desk to make a noise complaint late Saturday night, within 3 minutes the loud music was off and group of partiers by the pool area dispersed. The rest of the nights were quiet and without incident.
We ate breakfast every morning in the hotel restaurant which offered a big and varied menu of items. For every adult that orders off the breakfast menu a child eats for free.
The one thing I would say was that our room seemed to be in need of a good thorough cleaning, the carpets were grey looking but I think this could have been remedied with a good shampooing. The back of the bathroom door also seemed to have been overlooked in the general cleaning - you could see the outline of a greasy handprint on it along with some sort of dirty, crusty looking streak. There was no hot water in the shower, only warm, but it did the job.
hotel reviews