From the moment you enter this small hotel, you'll be overwhelmed at the level of service. From the bellman, to the front desk staff, housekeeping, to the EXCELLENT Bistro Bis restaurant next door, the people who work at this property seem absolutely preoccupied with making your stay comfortable and happy.
Too bad the property itself simply cannot live up to the people who work there. The place is claustrophobically small! My wife and I like cozy places, but this place is simply too small...no other way to say it. There's also an issue with location: it's only a block away from the main DC homeless shelter and while we didn't have any issues with it, we sure weren't comfortable walking past there at night.
It's absolutely immaculately clean, however. Our bed also could have used an upgrade as it was noisy and lumpy and the carpet in our room was a bit worn as well. The bathroom was nice, but I had an issue with the toiletries: for this level of property, you shouldn't have to dispense your shower soap, shampoo, and conditioner out of the same type of wall mounted pumps like you've got at your local YMCA! A bit classless, if you ask me.
The location was great if you're looking to work at the Capitol and/or need to be towards the East end of the National Mall. It's also a very easy walk to the Chinatown area and all the associated shops/restaurants. Finally, the Bistro Bis attached to the hotel was top-notch! A bit expensive, but GREAT food and service - highly recommend you eat there at least once.
Overall, a very solid property, but the $388 per night we paid - we feel - was far too much.
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