We have stayed here 2 other times while in New York because of the free parking right at the hotel. The staff was always friendly and courteous, but not this time. Saleem checked me in and was very rude. I greeted him with a smile and all I got was him shoving the papers at me to sign. He gave me the keys without saying anything else. I should point out the man ahead of me got a very happy friendly Saleem - maybe he just has a problem with women or white women as the man ahead of me was of middle east descent. Anyways, we got to the room and it was not what I had reserved. It had 2 beds and I reserved a king bed. I went back downstairs and he shoved the paper I had signed at me and said you got what you signed for. I apologized and told him we had been driving all day and I was tired and didn't read the whole thing as I did have a reservation. He was extremely rude about it and luckily I had my email confirmation to show him as he insisted that was what I had reserved. Then he tossed the keys at me and told me not to touch anything else in the first room. I said thanks and got no kindness from him at all. When I told my husband, he was ready to just leave this place, but we stayed and everything was o.k. after that. Every time we came and went we never were greeted except for one nice parking attendant - just stared at. The rooms are good - clean and comfortable and quite large. It is 4 blocks away from Times Square in the theater district and there is a subway station right on the corner of 42nd and Broadway to make getting around convenient. Safes are not in the room, but they have safety deposit boxes at the desk (we just took our valuables or left them in the trunk of the car). We stay there as it's easy to get to without having to drive through town and we can just park our car and leave it for the remainder of our stay. We would probably stay here again, but the staff did sour it a bit considering we were there to spend our anniversary - well, it is New York.
hotel reviews