So I have been a "Marriott" guy for years and years... but I've found that the Marriott Rewards program is really lacking compared to other chains. So I decided to make the switch to Hyatt (They actually have a program where they matched my Marriott Platinum to their Hyatt Diamond Status).
Anyway - this property was the first Hyatt stay as a Diamond Tier Member.
Check-in was quick and easy. Offered a choice of bonus miles or food & drink delivered to my room. Took the food and drink (California wine and cheese).
Room was very clean (unfortunately no upgrade - but the hotel did seem very, very booked). Lots of power outlets for computers, tablet, iron and phones. Internet was fast and reliable.
Room service on both occasions was excellent. Food was very good as well as the service.
Breakfast at Knuckles was good... a little expensive considering the selection.
Location was great - could walk to Pier 39, cable cars, etc.
Check-out was also quick and painless. Just about everyone I ran into were excellent... especially the staff at Knuckles.
Would stay here again for sure.
hotel reviews