Secured a broadband business account for 2 years with Vodaphone. From submitting the application (well over an hour on phone) it has been awful service. Took day off to be at home for fixture appointment - no one turned up. No phone call. Nothing. 2 he's on phone and now have date in November. Get call two days ago from Openreach they 'happened to be passing' and wanted to drill in my wall. As no one in was this ok?? No it isnt!!!! Now i have been billed today for a service i am not received that is due to connect over one month after they said it would. I have escalated as a complaint and told cant do that until i am connected?!?!?
So Vodaphone - if you out there. Why should i enter into a business relationship for the next 2 year with you?
Update - So anyone out there thinking of joining Vodaphone - for the sake of your sanity DONT! Look, i get it we all make mistakes but how we deal with them is what counts. So i rang customer service tonight 21/10/22. My complaint summary:
Vodaphone - you failed to turn up when you said you would and didnt tell me you weren't coming, you pushed the date back by over a month, you refused to make any offer of recomopense until after i was connected - i presume that is to keep a captive audiance - you made me wait for well over an hour on the phone when trying to complain, you tool money from my account when i have no service provided.
When i relayed this to a customer service manager tonight, no appology given. put through without any introduction to someone else who promptly hung up on me. Awesome!
Router still in box. Come get it. And dont offer the Facebook option as on other complaints below - you have my contact numbers ring me.
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