Wow, so my booking at the Luxor was a real last minute move. Booked my room via MLife dept, and no complaints...the rates were great considering it was a few days before the New Year...$39 and $43, respectively, for two nights.\n\nCheck In...up to the Room\n\nThere wasn't a huge line for check-in, although when I was called up next, the check in agent couldn't have been more rude, and stuck up. A real dick....he didn't even confirm with me what type of room I'd be staying in, but I didn't say anything because I wanted to test his customer service skills. He told me that I'd be staying in the LAST non-smoking room in the entire resort, which I thought, that's completely bull! So grabbed the keys, and off to the room, and WTF, the room wasn't even clean at all. Towels all over the floor, empty coffee cups laying around, pillows on the floor....ummm, say what?! I called front desk right away from the room, and demanded that they give me a different room, and that I wouldn't be willing to come down to the check in desk. They assigned me to a different room, and when i arrived at my new room, the key wouldn't work. Again, I complained heavily, and said that this was unacceptable. They sent some guy with the new keys, and he wouldn't be apologetic on behalf of the hotel. I told him, \"Wait, don't leave til my keys work.\" He tried to run off, and i told him, \"Don't you see that this is terrible service?\" His response, \"I'm just doing what my supervisor told me to do.\" I thought in my mind, \"You're a real loser.\"\n\nOk, so they gave me a new room--much better...clean as expected, and double beds.\nSince my friend and I weren't in the room most of the time, didn't really care much for the room, since we got the room to sleep, and shower.\n\nOverall, my biggest gripe about this hotel, is with its horrible service. Don't ever want to stay here again. Not worth my money. $20 to $30 more, and stay at the Mirage.
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