We arrived at noon, and were told that we couldn't check in til 3. When we returned, we were told that the gave someone else our room (they had overbooked) We were given handicapped accessible room with a double (instead of queen) bed that was pushed up against the wall. The room seems beautifully appointed, but it really doesn't work...no place to put your stuff in the bathroom...no comfortable chair...you had to lie on the floor to get to the coffee maker, and then there was no place to put it. No drawers. Canal street is VERY noisy.
We asked at the desk why we were not upgraded instead of downgraded because it was THEIR mistake, and we were told that if we had been staying two night instead of one, we would have been. But for just one night, they had to downgrade us. Makes no sense to me.
hotel reviews