As many of you who read my reviews know, I travel both for business and for pleasure and I do both a lot. With the exception of this hotel, I'm a loyal Marriott fan. There's nothing wrong with this hotel. It has precisely the quality that one would expect from a Courtyard, and as others have mentioned, while it's not actually in Cherry Creek (fail points to whomever is responsible for naming this property), it's not far from it and Cherry Creek is a wonderful area for laid back, upscale nightlife. I also met some wonderful patrons in the bar.
I will, however, never stay at this property again. Upon checking in, the lady at the counter informed me that I needed to provide my phone number and email address and that I could not check in without providing them. This struck me as odd because I'm a platinum member with my number on the reservation so I would guess that they already have access to my information. If corporate doesn't give individual hotels that information, I assume it's for a reason. Anyway, I was having an experience that I've never had before, the woman was pretty adamant that there was a management policy that I could not check in without providing certain pieces of information that I did not want to give, and she knew that I was clearly bothered by this. She tried to explain that this was for the benefit of the customers in case they left items in their rooms after checking out which, of course, was bull. They were collecting customer information for whatever reason and holding their customers' reservations as ransom.
I lied of course, and I was just ready to check in after an afternoon of traveling.
So...I'm sitting at the hotel bar a short time later having great conversations with employees that shall remained unnamed. S/he (or it?) was well aware of the policy and sympathized. She also noted that the employee who checked me in was, in fact, the manager who had made the policy and that she could have, of course, checked me in with or without this non-standard information.
Today is February 28th and I am spending this week at the Downtown J.W. This, I believe, is my third time staying here since I stayed at the Courtyard. I hope that the information that this Courtyard tried to swindle out of me was worth the over $3K that I've dropped at this hotel since.
>:-)
Look...doesn't seem like a big deal, right? Your information is your information, people, and when you stay at a hotel week in and week out -- a chain that you call home away from home as a business traveler -- I can get asking for information to see if I'll give it up but there's no excuse for holding my reservation captive unless I do.
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