I booked a flight from Delhi to Maldives and back on GoFirst, both were direct flights. Few days prior they canceled return flight for no reason and offered only one option with a connection that would take us 18 hours instead of the original 4 hours. Tried to reach them thru call center but couldn't after waiting 45 mins, Their Chat Help is a useless bot their website is even worse, Tries for hours to cancel and get a refund but no luck. Anyways I just had to go ahead and book a different flight. Bad experience but it got even worse. The day before we were to take off for our vacation, they sent a SMS and canceled the inbound flight as well and offered us such a lousy long connection that we had to cancel that flight as well and book an Indigo instead. It took us a whole day to get a hold of someone who was not even sorry. It has now cut our 4 days vacation down to 2.5 days and we forcibly bought more expensive tickets with long connections with no help from them ... for no other reason than that we selected to go with an airline that prides itself on being "Customer First. What a sham! Cheap stunt of an airline this is. They are your worst nightmare.
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