My order was placed within the guaranteed Christmas delivery period and I was given a delivery date of 19th - 22nd December. Within a few days I received an email stating my order had been dispatched and would be delivered between 29th Dec and 2nd Jan - days after Christmas! I contacted the online customer services immediately and the advisor ensured me that this was an error and that my order would arrive in time for Christmas, especially as I had placed my order by the Christmas cut off deadline. Sadly this was not the case. My 11 year old daughter was left with no gift to give her grandparents on Christmas day. If this wasn't bad enough, I then recieved an email offering 40% of any orders placed! So not only was I left with no order, I had to pay full price for a product that did not arrive until after Christmas and I could have saved at least 40% and received it at the same time!
Snapfish failed to deliver a service which was guaranteed twice to me and I was left waiting and wondering if my order would even arrive in 2022!
I emailed Snapfish on Boxing Day, airing my grievances and am still awaiting a reply.
My advice would be, shop elsewhere if you need the product by a certain date! Unreliable service, which left me highly disappointed; although to be fair the actually product was of great quality.
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