Check in guy was a dud. He didn’t even try to get us the type of room we wanted (king). When we offered to wait for our preffered room type, he said he didn’t want to hazard a guess. A platinum membership should get you the room type you request. When I tried again to get a king room, he tried to upsell us. He was only taught to upsell.
The rest of the staff was surprisingly nice, despite Mr. Checkin. I gave the bell man a tall order and he was exceedingly polite.
The room is fine, but beds are soft and lumpy. It’s just like any other hotel room in SF. Desk phone is next gen, and frankly, I couldn’t figure it out.
Wireless is PAINFULLY slow in the rooms. It did not get better during the week.
Soundproofing is really poor. The hallway noise is evident at most times; the sirens on Howard pierce a good night’s sleep.
Lots and lots of twenty somethings checked in on Saturday night to go clubbing in SOMA (quad style). It was really a party hotel that night.
hotel reviews