I booked our first out of country trip to take my husband on a surprise trip to Monaco. I gave us over 3 hours for our connecting flight to and from home through Heathrow. Our flight left Seattle an hour late causing us to miss our connecting flight. We were rescheduled before we even landed. They booked us on a flight 7 hours later and offered no food tickets or any other type of reimbursement. Additionally we sat in their customer service line for an hour and a half to see if they could rebook us on an earlier flight, to watch them continually assist other customers that walked up outside of the queue (no earlier flights were available). When we arrived in Nice, France the airport was closed, including the rental car desk. We were not offered any assistance from the airline on a room or other accommodation for the night. We found a cab, which cost us 85 euros one one to get to our hotel. We thought there is no way something like this could happen on the way home….we were wrong. Our flight from Nice to Heathrow was 30 minutes late, with a 2.5 hour layover you would think we should still make our flight, unfortunately long security lines caused over 1.5 hr further delay. When arriving BA closed the doors and said they could not hold the plane any longer despite arriving 15mins before departure. After running through the Heathrow airport and going through security again. They sent us back to the customer service queue, where the first statement was we can’t get you out until tomorrow. After begging they found us a flight on another airline. At that time we were told our bags were transferred to our flight with Delta. We were given 8 pounds each for snacks at the airport for our now additional 5 hour delay. In total for our trip there and home we spent 13 hours at Heathrow airport which our original total layover of 6 hours, and we were offered 8 pound each. Unfortunately the drama continues. The two bags that they said made the Delta flight, shockingly did not. We were told that we had the file the claim with Delta, since the last part of our flight was with them. We have now been home for 5 days and each airline is pointing the finger at the other. As I said to both of them today. I don’t care who’ has my bags figure it out and send me my luggage I don't want your $500 reimbursement per bag, as that doesn’t come close to the memories and stuff that I have in there. I will never fly British Airways again, and Delta’s baggage people are not doing great either.
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