*UPDATE* - The service manager at Steve Moore saw my review below, and he called me to discuss my experience.\nI found out that the moron that I used to deal with there is no longer employed by them. Plus, the manager ordered my dashboard compartment door and told me that if I come in to have it installed, they'll do it at no charge.\nI went back to Steve Moore this week, and I was happy to see quite a few new faces in the service dept. The guy (Mark) that helped me did a great job, and I was relieved that I didn't have to explain the situation. I signed a zero-dollar invoice and was on my way after the work was done.\nMy faith in this dealership has been renewed, as it appears they are trying to improve their service dept. I'll give them another chance.\n\n\nI purchased a 2011 Chevy Equinox from Steve Moore in June 2011. In one year, a door seal malfunctioned, forcing me to bring it in with water leaks when it rained, and the dashboard compartment (cheap plastic) broke. This review isn't about the vehicle, though.\nI brought it in to have the wiper blades replaced and the dashboard compartment door replaced. They use a new type of wiper that is a dealer part, so I had no choice. The service rep told me my car was ready, and took me to the cashier, who charged me over $100 for the wiper blades (2 front + one rear). I asked why there was nothing on the paperwork about the compartment door; I was informed that the part must be ordered, and it will cost almost $300. This is a piece of plastic that is worth about $1.75. Again, not their issue. The service rep never said anything to me about ordering the door prior to me asking her while at the cashier. Then, she said it will take 3-5 days.\nTwo weeks later I called her to find out why I have heard nothing about my $300 piece of plastic; they completely forgot to order it.
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