Over the last few months, I have been flying on the OneWorld Alliance network to Europe and East Asia purely on cost effectiveness basis.
For this trip to London in the last week of September 2018, I decided to go with Singapore Airlines.
There is a world of difference in the level of service. I take this down mainly to familiarity brought about by the highly personalised level of service and the quality of the food served.
First - the crew were exceptional. They were very professional and yet very personalised in their service - attentive to our needs and ensuring that we were all well taken care of. In particular, the crew in our cabin, namely Syamsiah, Khai Lee, Eu Jia and Uma. They made us feel at home and comfortable. For a 13 hour flight - that makes a huge difference.
Second - the quality of the food served was very high. I had a fave of mine - Nasi Lemak - as my Muslim meal choice. It was tasty and perhaps I dare to say even better than some I have tasted at the hawker stalls in Singapore.
Overall, the experience was a very welcoming one. Although I had to pay almost the equivalent for a business class seat on a OneWorld alliance flight, the Premium Economy service and seats were excellent.
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