I stayed here with my daughter during the Labour Day weekend. Love the location, within walking distance of the Magnificent Mile, good restaurants and high end shops. I will only talk about things not mentioned in previous review. Front desk gets the job done but strange and cold; concierge, doorman and bell-hop are friendly and warm. Louis & Gary are exceptional. TV is old with poor reception, like those found in roadside motel. Carpet is clean, bed is comfortable but a bit too soft for me. Pillows and duvet are lumpy. Bathroom is dated and the fluorescent lighting doesn't help, but I love the stool provided in the bathroom, and there are two foldaway luggage rack instead of one in most other hotels. There is no coffee-maker in the room. Complimentary coffee is served in the lobby only till 9 am. Starbuck is only 5 minutes walk on Rush, south from Bellevue. The Whiskey Bar & Grill downstairs are half empty all the time, so we never tried it. As for amenities, it seems like they are running on ration: no new shampoo the second day, no conditioner the third day, and only one face towel on the fourth day. The separate shower stall has very low water pressure, so the shower is not satisfying. We have the misfortune of having some very loud neighbours on the first three days, (we heard them through the door not the wall) otherwise the hotel could be quiet and restful. This is not quite a 4 star hotel due to its limited amenities. If you adjust your expectation accordingly, you will have a great time.
hotel reviews