This is mostly a review for the business traveler. I've spent ~ 15 nights at the Austin Airport Courtyard this year and 10 the previous year because it is close to my company's office and it is where we book. The rooms are always quite clean, the beds comfy etc. I'm getting into the nit-picky stuff that starts to bother you when you spend so much time there.
The internet has consistently been almost unusable. I've had to pay for tethering from my iphone just to know I will be able to go online when staying here. Not the end of the world for a night but for a longer stay it makes things more difficult. I'm not talking about streaming movies, checking a gmail account was next to impossible part of the time, vpn - forget about it.
On my last visit, two weeks ago, I used their outdoor gazebo to enjoy the spring evenings. The gazebo was not cleaned (glass ware, used cigarettes etc removed) for four days.
I have consistent requests for each stay; fridge, certain room type, location etc and remind the front desk (not the call center, I book via the hotel) at booking. I've even gone so far as to call on my day of arrival. When I arrive, the front desk acts like it is the first time they have heard about any of this. Really? I thought Courtyard was about making sure the Business Traveler had a great experience.
Breakfast options are exceptional, sometimes they are comped via my room rate and sometimes not. The hotel owner (not Marriott), has recently gone public and they are trying to squeeze revenue out any way they can. This has lead to confusion among staff and some pretty stingy experiences.
So, a great comfy room, good for a short visit. Spend any time here and the problems start to show a bit...
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