I came in on Christmas eve. Before I left I called the hotel to check on services and to make sure that they had my reservation and that it showed pre-paid. They said yes and the restaurant would be available for a continental breakfast the next day. I had been there the year before and it was closed Christmas day but was open Christmas eve.
When I got in everything was closed. I couldnt even get help to get me a cup of milk from the kitchen refrig for my coffee.
I wanted to leave. I asked the desk guy if he saw that my reservation was prepaid. He said yes everything was paid for but he just wanted to take an imprint for incidentals. I said what incidentals--there was no room service, no restaurant NOTHING. At the end I let him take a manual imprint of my card and staple it to my check in form. I needed to be someplace soon and it wasnt worth the aggravation--I just swore never to return.
Over night the guy ran my card for 160 dollars and then someone made 2 charges on it using my number from Maryland. Close to 200 was charged over night while I slept. These guys may still have my cc number.
When I checked out I asked for a receipt. The guy said he couldnt give me one since I didnt charge anything. I had to get to the airport so I left and didnt argue with this nonsense.
Two days later I saw all these charges run up on my Mastercard debit card...I called the River Inn and asked to speak to a manager.
He checked my account and said the 160 was a mistake but refused to reverse the charge. He denyed knowing anything about the charges over night. He said the 160 would go away by itself which Citibank thought was laughable. I argued with him but he refused so I asked him to put the statement that the 160 was a mistake in writing--email, letter, fax i didnt care.
He refused. I told him I would take them to court and that there were uses of my credit from 2in the morning showing on Christmas day from Maryland.while I was sleeping...and the only people who had my cc number were the crook at his front desk. He refused to put anything in writing including to send me a receipt for my stay. Then he hung up.
Citibank is now investigating the charges and the visitors bureau is opening on investigation on this fraud.
Stay away unless you want your credit cards to be scammed by their night people while you sleep==and then covered up by the day people.
Signed, ripped off at the River Inn
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