Consistent customer service failings, including a lack of understanding of the product they sell, and an inability to return contact. Broadband drops out every few days, and extreme packet loss more frequently than that. When broadband drops out, their own error checker also fails. For what its worth, the broadband has good consistent speeds most of the time. Not good enough when it knocks out half the work day once a week though.
Edit: As you can see, Virgin has replied to my review. As if to prove my point, you'll note they decided to explain wifi to me as if i am a child.
My review did not mention wifi. The affected connections are wired. I'll be leaving Virgin as soon as I am able.
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