Placed an order on 12th november. Parcel went missing with courier, so on 25th november i complained, that i hadn't recieved it,on 27th i was told it had been sent to the relevent department for investigation! suddenly on 28th i get notification that my parcel had been delivered, not in the safe place i have registered but in my recycling bins right by my front wall.
By the time i got home the parcel wasnt there!
I emailed and explained, and was told it had been delivered and to check with neighbours. After several emails i kept being told the same thing that it had been sent to the relevant department for investigation and that it could take up to 30 days, i said that the investigation was for the item missing with the courier, not since it had so called been delivered and was told the info had been updated! I was also asked if i would like them to reorder the items with free delivery, but i would have to pay upfront as i dont have a credit account, i explained that i thought they would replace the missing order, but was told i would get a full refund after the investigation. I have since made contact again, with no response or refund,so im still out of pocket!
Absolutely dreadful customer service and unreliable courier!
Update, somebody did try to call today, but unfortunately, i was at work and unable to answer my phone! I did as asked on the reply to this message and rang back, so much for the friendly advisor being able to help, she told me the same thing as I've been told in every email, that its been escalated to the relevant department and that someone will be in touch, so nothing sorted at all!!
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