We stayed for a couple of days while visiting family in the Phoenix area. The facility and grounds are beautiful. The pools were easily enough to keep my nephew busy all day. Staff was helpful and engaging.\n\nCould only give 3 stars due to attention to the little things. For instance, we ordered dinner from the bar and it took about an hour (though the server apologized). Then, we noticed the burger my wife ordered was lacking the sweet onion jam it listed. The server said we must have read an old menu and it wasn't offered any more. And my cheese plate was lacking the spiced nuts (they were out).\n\nI saw pieces of candy wrappers in the hallway that made it thru the night and were still present in the morning. And then there was the big ol' fake eyelash stuck to a base board in our bathroom.....\n\nI'd come back, though. We got a nice deal thru Hotwire and it was very much worth what we paid. It really is a nice place to relax. But, it wasn't as top notch as other Hyatt's we've enjoyed...
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