My husband and I took the kids to the Ritz for Memorial Day weekend. Everything went wrong. We had rented a suite, thinking it would be easier to sleep with the kids this way. The second room wouldn't open up with our key. (It was propped open when we got there). I called the front desk, very concerned that should the door accidently get closed the children would be trapped in the room. They informed me that they could not (or rather would not!) fix the door because it would mean removing the lock and replacing it with a new one.
The concierge was very helpful but the hotel doesn't serve lunch in either of their restaurants and all room service deliveries were cold.
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