I think this is a comfortable enough place if you're in town on business and don't want to spend the money required to stay at a top hotel but still want an excellent location. I arrived at the hotel after 14.5 hours flight, 1.5 hours stuck in immigration and 1.5 hours stuck in traffic from JFK. A bell boy helped me with my bag and as we reached the reception he put down my bags and flapped/clapped his right hand in a sign to say "give me my tip now". I understand and respect that NYC has a tipping culture and I had prepared money for him in my passport holder but I think he should give me a few seconds and I didn't appreciate this gesture which I think was rude and disrespectful.
I got my room and it was a nicely appointed room that had erything that I needed including a very nice bed with crisp bed linnen. However my room was facing the street and it was extremely loud at night which on top of my jetlag didn't help my sleep. The next morning I spoke to the reception and they agreed to move me to a room overlooking the court yard. This room was bigger but was also noisy from the airconditioning fans that are placed at the bottom of the court yard. However I took this room and I was able to sleep well despite the noise but for someone who is a light sleeper I can see that this would have been a real problem.
The rest of my stay was fine and I didn't ask for any additional service from the hotel for my entire 5 night stay. On my last morning at 4 or 5 am I was waken up by that somebody was pushing a very thick envelop under the door to my room, this envelop contained my bill which included several meals from the hotel's restaurants eventhough I had not visited any of the hotel's outlets during my stay. I called and informed the front desk first thing in the morning, they told me they would have to check and call me back. 1 hour later nobody called me back and when I called them they told me that they hadn't been able to verify whether they could remove these charges. At this point I got quite annoyed and only then did they agree to remove the charges.
Overall this isn't the hotel that I would go to for a perfect get away with my better half but if I'm in town alone on business and I can get a room at half the price compared to The Plaza then I would certainly go back despite some of the issues that I experienced during my stay.
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