So during booking of our room I must confess I did have some issues although I have stayed at the location before and love their rooms and location. My husband and I truly love to come to the Angeleno Hotel but one thing I seem to run into every time when booking is customer service. On their website they say that they will beat any other rate by matching the lower rate and giving 10% off. Although I called the reservationist after finding a deal on expedia and the reservationist and the location manager would not honor this guarentee.
I really would not make a stink about the issue but I also am one of their Joy of Life members and I was told by the club membership represitive that I was to recieve not only a complimentary beverage of my preference upon arrival but also a room upgrade. When I asked the room upgrade they told me that I must be mistaken.
Although I love the Hotel my next trip to LA I will probably consider somewhere else.
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