Manila to Bangkok. This multiple cancelations of flight due to COVID has been a total nightmare with a system like this. Since they did not have any live chat I went through their chatbot to see the recourse available for those no longer willing fly. Going through their available options I made a case for voluntary cancellation since there were no other options for cancelations and their offer here was to give you flight credits valid for one year for the same amount you initially paid which I figured was better than nothing, after three days after filling my case I was sent an email offering me an option for a full refund since my flight was canceled due to the government banning all flights. I took up the offer and filled for the full refund case. I checked with the chatbot to cancel my initial case since I wanted the full refund instead but no option was available. I tried to get in touch with them so many times so that I can remove the initial case and only go through the full refund but I cannot reach anyone. After a month they processed the flight credits refund, I got in contact with their live chat (yes I had to way and hour) to explain my case mix up but they're adamant to just give me the flight credits rather than a full refund!
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