A stay at the Room Mate Grace was far from graceful.
Upon check in, I was given a room that did not have a working air conditioner. I asked reception if there was another room available as it was far too hot to sleep in the room without adequate cooling but was told there were no more rooms available for the duration of my stay. An engineer was sent up to take a look at the broken air conditioner and he told us that we would have to make do with an air cooling unit that was plugged into the side of a window that was then covered in plastic.
Not only was the air cooling unit far too loud to have turned on while sleeping, when it was turned on, it produced very little cool air at all.
I asked again on our second night for another room and was again told that there were no other rooms available so we were forced to sweat out 5 nights in 80+ degree heat.
Upon checking out, I raised my concerns with the receptionist who listened attentively then went to fetch the duty manager so I could pass my comments onto a person in a position to take some action or offer an apology. After waiting 15 minutes for the duty manager to come to reception, I was told that she “was too busy to come and talk to me.” Not only is this unprofessional, it is rude and disrespectful.
Also, there was no door to the shower! There was a shower curtain but absolutely no privacy when my travelling companion or I needed to take a shower.
The bathroom in our room was also less than perfect with plastic on the windows.
Overall, the room had an unfinished quality about it, exposed pipes were visible on the ceiling too.
The continental breakfast wasn’t too crash hot either. The dinning area is opposite the pool which meant that breakfast had to be endured while breathing in pool chemicals and chlorine.
In summary, there was a disappointing level of customer service from management and the very hot new york days were not at all helped by the very hot Room Mate Grace hotel room at night.
I’ve had better stays at other hotels that were nowhere near as expensive as this.
hotel reviews