My husband and I recently stayed at the Michelangelo on a Saturday night - just a quick trip into NYC to see a Broadway show. I chose the hotel for it's location and price to room size ratio.
Service prior to arrival was impressive - we got two confirmation emails from the hotel and when I emailed to inquire about check-in time I received a prompt response that it was 3pm but that if we would notify them of our expected arrival time they would make every effort to have our room ready at that time. I let them know we expected to arrive at 1pm.
We arrived at 2pm and our room - executive King suite - was not ready. We were given the option of checking our bags until 3 or taking taking a comparable room with a queen bed instead (ready now). We decided we didn't care that much about having a king bed and were assured that was the only difference between the rooms.
Turns out we were downgraded to the lowest level room AND it was on the inside - view of the A/C on the roof and almost no natural light. We were in too much of a hurry to get out into NYC and explore to bother with changing rooms again but on check out I did ask to be charged for the room we actually stayed in rather than the suite we'd originally booked. The manager was involved but he insisted the room was an executive suite. Upon arriving home I checked the website and the picture for the lowest grade room was exactly our room - decor, everything. I was lied to and scammed - DOWNgraded and over charged and lied to to my face.
If we had originally booked a standard room, I would have been happy with the room. It wasn't terribly tiny. The TV in the bathroom didn't work and the bathtub didn't drain and there was no view at all, but it was quiet and a comfortable bed and we were just there one night and for the location the price was quite good. However, given the way things actually played out, I left with a very bad taste in my mouth and I definitely will not stay there again next time we hop into the city for a show.
The best thing about the Michelangelo was the location - 2nd best was the concierge. James arranged a fantastic dinner reservation for us at Remi - I needed a vegetarian friendly restaurant easily walkable between the hotel and theatre and it was a perfect pick. Moreover, James surprised us by sending complementary champaign to our table.
Coffee at breakfast was very good. The breafast was just a couple of pasteries but the coffee was fantastic.
Hotel bar was ok - drink selection a bit thin.
Hotel decor very nice.
TV in the room was not a flatscreen and the picture was fuzzy - definitely needs to be updated.
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