We were booked for a 5.30 pm flight from Melbourne direct to Denpasar Bali. The day before the flight we got an email saying that our flight has been changed and is leaving one hour earlier We got to the airport and lined up the staff had no idea that the flight has been changed and on their monitor it still showed flight leaving at 5.30. So we got our boarding pass and headed to the departure lounge we sat there for a while and about half an hour before departure. Our name was called to the airline desk and we were told that as I booked 2 seats with extra leg room and I booked the first seats past the business class they said we’re going to put you 2 together, as we have a family that wants to sit together. I assumed that they were going to just put us together but still in the same row I didn’t even bother to look at the boarding pass and the reason I booked these seats was that I’ve just had a back operation and needed access to the isle. As we got on the plane I realized that they moved us to row 5 which I had no access to the isle and the guy on the isle seat was fast asleep so I had to wake him up every half an hour to get out. I tried to complain to virgin and their reply was sorry but basically bad luck.
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