I booked a flight from Hong Kong to Seattle through Hong Kong Airlines website. However, when I visited the counter to check-in, I was rejected and missed the flight because I didn't have Canadian visa as there was an internal transit at Vancouver. After asking what Hong Kong Airlines can do to fix my problem, they told me to call to contact center by myself, and it took me 7 hours (9am to 4pm) to get an answer that they could do nothing, not even a refund, and it was my mistake not checking with Canadian immigration rules before booking the flight. As a result, i needed to book from the another airline which is very expensive and I get nothing, not even sympathy.
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