Stayed at the Westin Easter weekend with two other couples. When booking I had hesitations as my first stay there was terrible. The location was great though and the price was enticing. Never Again! So many things I can mention but will point out room was not ready on time again, my room smelled like smoke AGAIN, service at the front desk was slow and not friendly. They could not guide me to the closest catholic church, could not break a $100.00 bill and check out was a disaster. Kira in concierge was great. Darryl in front desk management was great too but neither good enough for me to recommend or stay here again. Many more hotels I discovered in the same 2-3 block radius that had same prices and great location as well. Pillows were also terrible and after travelling to many Starwood Properties for work let me say this... these beds were not HEAVENLY at all. Now I need to contact Accounting to straighten out my billing disaster! Would not recommend to anyone!!!! Shop around and definately read reviews for this hotel before booking!
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