I have never written a bad review on tripadvisor but feel I have to write this. Stayed here from 18 May - 27 May. My first night was terrible, arrived around 10pm and was put in room 105 which is below street level (I had asked for a room on a higher floor), it doesn't have adequate curtains and generally felt very unsafe (I was travelling alone). My phone wasn't working so couldn't make calls, there were no pillows nor coffee maker. I asked for extra blankets and the housekeeper gave me one, when I asked for more than one (it was very cold) he shook his head and walked away (he was holding two others). The door also was not closing properly. The next day around 3pm when I came back to the hotel the housekeeper had left my door open. I was moved to a room on level 5 - which was fine. If you stay here have it confirmed that you will have a room on level 2 or above.
The shame is that the hotel has a lot of good points - free internet in the lobby, good breakfast, good location and lovely front desk staff. Another thing is that there are alot of tour groups with older people that stay here, so there were times when I felt like I was vacationing at a retirement village - which isn't much fun when you are in you twenties.
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