I was here for a conference like everyone else, plus I stayed for two extra nights for sightseeing etc. The decor of the room is like going to Grandma's house without the smell of Ben-Gay and Vaseline Bath Beads. The layout is very confusing, the maps not to scale and the lanes are unmarked. The food via room service is rather poor and the food you buy at the little on-site shops and cafes is outrageously priced. The parking fee is outrageous. I used the overnight dry cleaning service, my items arrived an hour before my banquet-scary. I asked for a late check out, if you stay 2 hours past, you are changed for a half day, 4 hours-you are charged for an entire day. The good things are the little bridge leading to the Fashion Valley Mall and the trolley station. The grounds are immaculate. Its close to the freeway, Old Town and Hillcrest. I suppose I would come here again for a conference but I would not choose this hotel for my own personal vacation. Its interesting that there is a generic "management response" for the more glowing reviews but none for any criticisms. Hmmmmm?
hotel reviews