My food did not arrive, but said it had been delivered. KFC wouldn't do anything because it was ordered through Deliveroo and the first live chat person I was talking to wouldn't do anything as my details were correct and the driver had supposedly called me, so they disconnected.
I tried again sending a screenshot of my phone log as proof that no one had called me and someone connected then disconnected.
Third person that answered the 3rd time, said I would be refunded in 24-48 hours. I have screenshot the conversation as proof.
Needless to say I would not of been sitting in KFC on Christmas Eve in my pyjamas if my food had actually arrived.
In future after a long day at work I'm going to stick to Justeat 🤬
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