It's a year later and I'm back in the same place I started... I returned to the Kona Kai for another business meeting. Last year I was very disappointed in the customer service provided at check-in; I included some comments in my review, and management responded saying they would remind staff how important customer service is. I believe the management kept their end of the bargain! This year when I arrived at the front desk, early in the morning, I was greeted with a cheerful smile and a warm greeting! What a way to start the day. I told the attendant I didn't expect that my room would be ready but thought they could hold my bag. She checked, and my room was ready! During the check-in process the attendant offered suggestions on food, transportation, and asked if I had any other questions. I told her I really appreciated her commitment to providing excellent service and thanked her for being so great! I headed to my room to drop off my bag before joining my conference. Maintenance and upkeep of the interior of the facility is the same as last year, in fact, I don't imagine any painting or repairs have taken place since I was here last year. When I entered my guest room I found it was clean. There were no dirty tissues behind the furniture this visit and no smears on the mirrors. The bed was comfortable and I found the mini-fridge and microwave behind the mirrored door next to the bathroom just like last time. I have to mention again that the lighting in the bathroom is AWFUL! There are no windows and the sole overhead light over the vanity just can't produce enough light for the whole area. I applaud Kona Kai for the improvements they've made since my last visit and hope they will begin focusing on maintaining and updating the property. There is a good likelihood I will return next year, and if I do you can count on an update!
hotel reviews