We checked in for 2 nights from 24Aug2012. When I booked this hotel on their website, there was a promo for Zootickets that came with the booking of 2 nights. Sadly at check-in nothing was mentioned about it and when I went again to ask about it, was told to get it the following morning, As we headed out early the following day going somewhere else, I only got to ask about it again come Sunday morning. The receptionist at the desk totally do not know of the promo and did try to ask the manager by phone about it. We were told the tickets had to be obtained by mail by logging online somewhere..after hearing that, I realized it is like a bait and switch. I just did not bother about it and dropped the issue, waste of my time. But I am making sure to indicate this on this review, so others will not be deceived by the hotel's promo. The rooms are clean, but does smell very old, you get what you pay for. Too bad Doubletree was fully booked, we would not have booked here at all.
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