Went to the W for a girls weekend. The photo of the pool on the website is completely misleading. It is located not on the rooftop but in the middle of the building under a concrete roof. There was no sun for most of the day. The poolside service was absolutely terrible. They had one server/ bartender for the entire pool. we waited over an hour for a sandwich and at times had to find a house phone to order service directly from room service. The front desk staff was helpful and kraft restaurant was very good. The rooms were average and showed a lot of wear and tear When we went to check out, we waited over 20 minutes for our car to come up from valet....we were the only ones waiting for a car. Being from NY and experiencing other W hotels, I expected way more.
hotel reviews