I am a regular to Vegas, 2-3x times a year, and have been Diamond with Caesars for years. Can't say I was very impressed, and most of that hinged on one thing. Not the food, not the drink service, but the staffing in terms of keeping the tables clear of dirty dishes.\n\n4 of us went on a busy Saturday night, naturally it was at capacity as would be expected. Got seated and every empty table we saw was stacked with dirty dishes. At a $50+ price point for dinner, hire a few more bus staff. We went up for a second round, came back to the table 10-15 minutes later (yes, buffet is that extensive) all the dirty dishes glasses, etc were right where we left them. And no, they didn't have a good quantity of food or drink in them, they were clearly done with. Again, at the price point of $50+ per head, in surroundings that reportedly made it the most expensive buffet to build in Vegas, is the expense to clear tables really that much? Even the tables that had been vacant for 20 minutes were untouched. That's a lot of lost revenue by not being able to seat new customers. (Did I mention it was $50+ apiece)?\n\nTo top it off, on the way out I saw a manager near the exit, and mentioned that while the food was good, they need more staff to keep the dining room clear. His response, that there are plenty of staff, they're just union and lazy. There's a sentiment for you. I wanted to reply back that perhaps it was more due to poor leadership, management, hiring practices, or just cutting corners on staffing...but restrained myself. \n\nBottom line. Go next door to Mirage. Maybe the food isn't quite as high end (but still very good), but still very good, well staffed, clean, well organized, wine and beer included, and save yourself some money.
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