So... our room, a superior king, cost in the area of $600 per night (maybe it was $650?). At that price I truly expect perfection. This was close, but not quite. The room was very prettily decorated, but not that superior to rooms I have stayed in in other nice hotels (i.e. Hilton, Hyatt etc). The grout around the tub, for instance, was not pristine. The bathroom was not large at all. We saw bits of trash on the floor outside our room once. We were awakened in the night by noise (from the street or from inside the hotel, we weren't sure) and also by stuffiness in our room, despite us having turned down the a/c. Also, they charge from $9.95 to $14.95 per day for internet usage. Sticks in the throat a bit when you are paying so much for the room.
Having said all that... I did give the hotel four stars, and this is for three main reasons. First, the staff are incredible. So helpful and friendly, could not do enough for you. Unfailingly polite (at times bordering on the comically polite). Secondly, our bed was the most comfortable I have slept in (right up there with my bed at the Four Season Palm Beach). The sheets are heavenly -- somehow crisp but soft. Just gorgeous. And third, the location. This hotel is right on Boston Common and is so incredibly central to everything in Boston.
I should add, too, that the top floor pool area is really lovely, with sweeping views across the Boston skyline, and the exercise facilities are quite good too. (If you are looking for spa treatments I recommend you go elsewhere as the selection here is limited and very pricey). On a final note, the restaurant was a lovely place for breakfast each morning, with Sunday "brunch" being a real treat. It has a lovely atmosphere and they always offer you newspapers Including the Financial Times!). I would love to return here one day, but I'm not sure if it's worth the considerable extra expense. (P.s. we seemed to be on a floor with a wedding party which might explain the noise)
hotel reviews