My family and I have stayed at this hotel at least 100 nights since they opened. I am a cancer patient at Johns Hopkins, which is close by. At first, the rooms were nice because they were new and clean. The staff was available and eager to please. Over the last year, the hotel has dropped off in every area. The hotel has over charged me incorrectly, forgotten my reservation completely, given me the wrong type of room, given me a dirty room, and I even had my credit card number stolen by one of the staff. The new general manager Lucy Boston was great at first, but she has decided to not honor the arrangements I had with the hotel previously, and I am completely disappointed with the hotel.
The rooms have started to show wear and tear, as it is a popular hotel for college kids when they party. It has lead to some loud nights, and rooms looking damaged. The bathrooms are not always cleaned thoroughly, which is of prime importance to a cancer patient like myself. Some bathrooms have shown mold due to a bad design of the shower, which can leave excessive water on the floor of the entire bathroom. They have changed some of the shower stalls to have glass doors, which look like they were put up by an unqualified handyman. I have found dirty cups and used cleaning rags on the window sills left by the housekeeping department. The rooms on the first floor have had issues with bugs.
Parking can be difficult as the hotel sells parking spots to people going on cruises out of Baltimore, which can leave very few spots for guests. The owner of the hotel is in the construction business, and the lot often has several very large work trucks taking up the spots, making a tight squeeze even more difficult to navigate.
The staff has changed a few times over the months. The current gentleman running the front counter seems to do a nice job, and he is friendly and informative. I would still have to rate the staff as poor overall though, due to the disappointing decisions and actions of the general manager. I have recently started staying at other hotels in the area, and I now question why I was loyal to a hotel for so long that obviously did not value my business. I have spoken to the Johns Hopkins Housing Authority about getting this hotel removed from their list of suggested hotels in the area.
I would avoid this hotel on all future trips to Baltimore.
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