Worst airline to deal with. Just the worst! We booked our flight initially to go to New Zealand over Xmas 2020. The airline canceled the flights due to covid restrictions and refused to issue refunds. Instead we were forced to take flight credit and rebook. We booked again for Mar 2023 but I started having a severe back pain weeks before my flight and it got worse over time. I called up to ask for flight credit again to re-book when my back pain is recovered but no luck. I got told that Air NZ only issue flight credit if there is a life threatening issue! Never going to book a flight with Air New Zealand ever again. Our excitement to visit NZ has vanished over this whole experience.
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