I just returned from my stay at the Hyatt in Austin. This hotel is undergoing massive renovations. The top two floors are completely redone, and they are very very nice. However, the rest of the hotel is NOT done, and from 9:00am to 6:00pm you are inundated with banging, hammering and drilling. This came as an abrupt surprise after a very difficult night's sleep. At 9:00am, the drilling started in the room right next to mine, and did not stop until I called and complained.
The hotel also failed to inform us that the Urban Music Festival was also going on that weekend. (right next door) So, from the moment I arrived, I felt like I was at a giant hip-hop concert. It was the loudest outdoor concert I have ever heard, and couple that with the construction, I was not happy and completely sleep deprived by the end of the weekend. Not that I don't like Chaka Khan, but let me tell you it was LOUD!
They also lost my father's suit when he gave it to the laundry service, so he had nothing to wear for our family event that evening.
On the up side, this hotel has a great view of the city and Town Lake. There is a nice path in front of the hotel for jogging, and it is pretty close to the downtown restaurants and clubs.
If you plan to stay at this hotel, I would recommend waiting until this summer. It will be quite nice when the rooms are done, but for now, find somewhere else.
As for the service, I will say that they tried to accomodate my family as much as possible. They comp'd my parents' room for losing his suit, and they comp'd my room service for the banging.
All in all, not the greatest in my opinion.
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