Panama to Cartagena. They let me pay a fee because I didn't check in online but they didn't let me board. The airport is very small just one gate, so I was waiting in front of the gate and when I wanted to board half an hour before my flight was, they told me I couldn't board anymore. They said the door from the plane was closed. I saw the door was still open and I saw people waiting in the hall way after the gate and walking to the plane. They said they will grab my luggage out. I asked them why they can't just let me through. They weren't helpful and they never took me seriously. Because of that I couldn't take my flight and lost my money. Of course I send many emails to them but I never received anything back.
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