I was disappointed by this hotel. Maybe my expectations were too high, but I found the service extremely bad: each day something was missing in the room and we had to phone to ask for it. Moreover, the staff was not kind at all. A card in the room stated that bed lined would be changed every second day, but in fact they never changed linen and we had to ask for it twice. The room was not cleaned properly and many items were missing. I found the breakfast awful. I would expect fresh bread and pastry from a hotel that markets itself as a top-level hotel. We had the worst quality muffin you could expect, which I found absolutely unacceptable in NYC. The room could have been ok if cleaned properly, but this was not the case. Moreover, there was very little space to store clothes, and considering that we had a king deluxe I don't want to think of how small a standard room could be. Staff was not kind, they never say good morning or good night when guests pass by. They seem to be there to do their own things. You definetely don't have the feeling of being in a hall of a hotel. The location was quite central but not very good: it is known that one block in NYC can make the difference: we were close to an adult dvd shop and similar kind of shops that made the area full of not recommendable people. A good point was the Port Authority station very close to us, but I would have rather have chosen a better area. I would not recommend this hotel because in general the price paid is not worth the service you get.
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