The only decent thing about this hotel is its location. We found the staff rude and unhelpful, often too busy chatting to each other to attend to us, while we waited at the desk. Other Guests we spoke to weren't allowed in the bar for 3 nights due to Christmas parties. There was no early morning coffee was available - we wanted to set off by 7am. No in-room safe in non executive rooms. The room we were put in was dark and dingy with dripping taps so we moved to one a bit better, after much argument. We had read reviews about the unprofessional staff but chose to ignore them to our detriment. Please be wiser than us and stay elsewhere. New York is fantastic and this hotel is an island of rudeness in a city full of wonderful people and sights.
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