We enjoyed our studio king suite. The room was smartly decorated and very spacious for NYC but the actual room showed a bit more wear than I would expect for a newer hotel. The room was clean, quiet, the linens were excellent and the bed was very comfortable. On our second day our room was not cleaned even though we were out all day. We informed management as we left for dinner and our room was clean when we returned that night along with a nice bottle of complimentary champagne. My biggest complaint about this hotel is the elevators. They were a complete nightmare. Over our 3 day stay they rarely operated normally. We found our ourselves waiting about 3 to 5 minutes for an elevator at times. Once, after using the gym (located in the basement) we could not get an elevator. We ended up going through the back services area where an employee had to call the lobby to send the elevator down. While on the subject of the gym, I would have preferred it be located off the pool area instead of in the dark basement but the gym equipment was adequate for a hotel of this size. The pool area was nice but it was drained when we woke up after our first night and it remained drained for the duration of our stay. I am giving the hotel just an average rating because of the service/maintenance issues.
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