This is a pleasantly designed boutique hotel in a great location. But unfortunately the service is inconsistent and lets the place down. For example, my luggage was being delivered after a flight delay and the service desk took 20 mins to bring it to my room, after having to chase up with two phone calls.
At breakfast the service is slow; the hostess appears to be too busy, swanning around and looking beautiful rather than adequately attending to the guests or ensuring that a server is directed to you. It can take up to 15mins before being served.
Be warned that the 'breakfast included' deal only includes a continental breakfast and not the full choice of dishes; these are extra. So if you are happy with eating a croissant or a slice of banana cake for days on end to redeem your breakfast vouchers, this place is for you.
I expected slicker service from a New York hotel and it really depends on who is working that day. The concierge desk is efficient and helpful, but the wait staff and hostess appeared to be waiting around for their next modelling contract.
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