We arrived at the hotel at about 8pm... The hotel lobby was full of people and their luggage the people behind the counter said nothing to us for about 10minutes while helping other customers. When the woman behind the counter finished helping the family she said "do you have your reg card" in a nasty rude tone. We were confused and asked what he was talking about and throughout the whole interaction with us she was snippy and rude. She persisted to tell us that our room wasn't ready and wouldn't be till at least 10pm!!! When we asked why since check-in was at 3 she simply said we had people not come into work, she was completely unapologetic about the inconvenience.
When we came back at 11 to check in again the man behind the counter was rude when we asked if we could get a credit since the room was ready 8 hours late and said "well at least you have a room"
This hotel is filled with disgraceful employees who have no idea what customer service is. Ne
hotel reviews