You know, it's very hard to run a luxury boutique hotel. Everything has to work smoothly, the facility has to be first rate, etc. Based on my recent stay, the Hotel Monaco is trying, but misses the mark. Upon arrival, the doorman is chatting away, rather than helping me open the door with my luggage. I'm assigned a "first floor" room, which is large, but as others have noted, is actually in the basement with no real windows. I asked for a higher-floor room, which was not offered to me until I said I planned to check out otherwise. The third floor room was fine, with high ceilings, but not extraordinary. I called for room service dinner, never got through (room service prices are also very high, even for a hotel). I walked over to Clyde's down the block, had a nice dinner. Next monring, worked out in the fitness center. Bright room, basic equipment, treadmills have TV screens, but they don't work. Checked out, looked for a cab, no doorman to help, so I flagged one myself.
While the location is convenient (Metro and the Verizon Center across the street), and the hotel has some charm, there were simply too many things wrong with my stay. In particular, the basement rooms are simply unacceptable.
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