I ordered the cordless straighteners for my daughter and asked for these to be personalised. When they arrived you could not see the name as it was black text on black plastic. After a lengthy wait on the phone, I spoke to GHD who asked me to send pictures. GHD confirmed the personalisation was faulty and offered either a new set to be send out or for me to keep the set I had and accept 'complimentary goodies' as an apology. After replying to say I would like a new set, I had to call again- 5 days later- to ask for an update. The girl, said she would email me a postage label right away so I wrapped up the parcel to return. The email came in asking for a 'date number' from the inside of the straighteners, so I had to unpack the box to acquire this. After sending the date code, I am still waiting on a reply- 24hrs later. This is not the service I expect from GHD.
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