10 days since my second review and since then, not a single thing has happened to progress my order. I did receive two text messages, on different days, saying somebody would call me in the afternoon to discuss my account, and then nobody called either time.
I’m in my third month of waiting and we still haven’t got past the first step of having the external engineer arrive. So far, I’ve been told:
- the external work has started, but just not finished (not true, nothing has happened).
- it will be done after the initial date I was told due to a backlog, but Open Reach have a scheme to catch up on all late jobs by 21/12 (didn’t happen).
- Open Reach have a shortage of skilled engineers (I’m in London, not the middle of nowhere, and I’m sure this isn’t the first time they’ve been asked to install fibre in London).
- Open Reach have a plan to train staff to be able to do the work I require (it’s just installing my internet?!?! They’re not a start up company and this seems a pretty standard job for them?!).
The BT customer service people always pick up quickly when I phone, and are polite, but neither of us know what to say to each other at this point.
BT have escalated my case with Open Reach three times, which results in nobody doing anything still.
Before I get a response on here, I have not contacted anybody via social media. For what? All they will tell me is “open reach still haven’t done anything”.
I just want internet LOL
company reviews