We purchased return BC fares on SAL in March this year. 3 days prior to our return flight to Melbourne scheduled for Oct 2nd, I noticed my wife’s return booking reference had disappeared from my SAL app. I rang SAL at that point to be advised that this ticket had been redeemed/cancelled. Big surprise and consternation at this news as neither we nor our travel consultant had requested/received this flight refund/cancellation. Wife in tears for the next few days thinking she’d be stranded overseas or needing to pay a fortune for reaccessing her BC tickets home. Agreed to pay an extra $1708 to SAL @ Schiphol to obtain a BC seat for my wife. Travel agent paid $1400 for economy class ticket for my wife’s Sing to Melbourne trip home.
Worst travelling experience we’ve ever had in 40 years. Never flying SAL again and will be “evangelical “in the future describing the appalling lack of Customer Service or care/interest SAL showed for our predicament - apart from the 2 SAL stars at Schiphol (Peggy and Stephen), who did what they could in the circumstances.
0/10 to SAL for this appalling experience!
airlines reviews