Wish I had seen this earlier. NYE ordered almost £50 worth of food. It was not delivered. I supplied call logs showing I tried calling the restaurant multiple times (number did not connect) and then was on with their chat people at like 4:30am to log it, somewhat ruining what had otherwise been a great night. They also admitted in the chat they couldn't get through and would revert. I had to chase days later and they are claiming the restaurant say the food was delivered and refuse to refund any money. Deliveroo are scam artists. I will be cancelling my plus subscription and using another app. Appalling way to treat repeat customers.
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