When hotel staff work to create a sense of community in their establishment, it becomes a genuine pleasure for the guests. At the Hotel Carlton in San Francisco, the staff were extremely helpful whenever we had questions, held a free wine tasting in the afternoons that were accompanied by music--some by college students, at least one by a talented staff member, and included guests in the comraderie they shared with each other, making guests feel a part of the community there at the hotel. There was a fine combination of professionalism and inclusion that made for a very comfortable experience for guests. It is a quaint old hotel, clean, charming, comfortable, and reasonably priced. We were within a minutes' walk to Union Square and within feet of bus stops.
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