I stayed for 6 nights at the Hard Rock Hotel in Chicago and I enjoyed it.
The room was spacious and I was lucky enough to have a nice view of the river. The bed was really nice, I have some back problems and I was expecting to wake up feeling some pain but it never happened. The flat screen TV was also a nice plus. The bathroom was also large, the pressure of the shower was a bit capricious but I attributed to the early morning rush.
The main minor drawback was the lack of light in the room. I had already read about it on tripadvisor but I thought that people were being peaky but honestly, they were right. If I were to be staying there for a weekend, it would have been fine but since I was there on business for a week, it meant that when I went back to the hotel, I would fall asleep. That is how dark it was. In the morning, I had to move the suitcase in the bathroom in order to find my clothes. My friend, to whom I described it to, said that maybe it was only for rockstars that do not not need light! ;-) OK, jokes aside, it was hard to spend time in the room at night, unless I was lying in bed watching TV.
The second minor complaint on my part was the maid service was inconsistent. The first day I had taken out a bag with a pillow and the throw from the closet because it was cold and the next day, it was still on the floor and the throw was not folded, I found it a bit weird. The bathroom floor was not always very clean but the service improved over the week so maybe it was a one-time thing, I did not even bother to complain.
My check-in and check-out was very easy and hassle-free, I have no more comments on the service, since I did not eat or use room service.
Overall, I would say that the hotel is ideal for a weekend trip in the city, the location is amazing, close to shopping and restaurants. I guess it would also work for business travelers, just add some more floor lamps in the rooms.
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