My Family and I stayed at the Doubletree Guest Suites Times Square for 1 week in November 2007.
The hotel is situated slam in the middle of Times Square, so the location is perfect.
The price we had to pay was exorbitant (500 US$ per room per day!!!), but it was the New York marathon weekend and everything else was fully booked.
Upon entering the hotel, you have to show the security guard your key. His is done for obvious reasons as the entrance is right on Times Square and anyone could just march in. You then enter the elevator which takes toy directly to the check in floor. After check in you take a different set of elevators that take you to the other floors.
Check-in was smooth and fast and the staff were formally polite.
Our rooms were spacious as all rooms of this hotel are 2-room suites. I understand that for New York this is a big plus. We were in the 36th floor so we also had great views.
However the cleanliness of the rooms left a lot to be desired. There were crumbs on the desk surface, hairs in the bathtub, and a lot of old dust in all corners. The smoke detector was very dirty and, on a whole, the rooms (as well as the entire hotel) showed signs of very inadequate cleaning.
I am a Diamond Honors member so we were given a floor with free WiFi internet, as well as complimentary breakfast, but that is where the perks ended.
Breakfast was awful. The breakfast room is small and we had to wait in line for 10-15’ to be seated. The whole area stinks of fried oil, the tables are dirty, the staff were bored and impolite, and the food was cold and oily. The only positive thing was that you could order eggs of pancakes to be prepared on the spot. We ate breakfast there only twice, as it was terrible.
The concierge service is also very bad. Firstly they tried to sell us show tickets for 220 US$ saying it was sold out, and we walked next door to the theater and got them for 110 US$. Anytime we asked for information, they pressingly tried to sell us everything, even the Metro tickets!
On the last day we asked the concierge to book a taxi to take us to the airport and they replied they could only book a private taxi for 180 US$ (as opposed to the normal 50-60$ for a normal taxi!!!).
On the whole I would not recommend this hotel, even though the location is top.
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