I have always enjoyed staying here when in Philly for business. Facilities and rooms are nice and breakfast is great. Workout room is a bit tight, especially if you want to lift weights since they only have one bench and a very small area.
The last several times I have been there I have noticed that there is not enough seating for the complimentary happy hour - tables or chairs. This was not always the case. Several years ago they had extra tables and chairs out. So as my group finally got a seat after someone else left, the guest services manager (he identified himself as something like that) walked by and introduced himself and said please let him know if there was anything he could do or if we had any suggestions for improvement. I immediately brought up the lack of tables and chairs - he made some odd remark about how it was more fun to stand at happy hour, perhaps his attempt at humor. He quickly changed the subject and asked again if there was anything he could do or any suggestions we had - I brought up the chairs and tables again. He again made an odd remark and just started walking off, but not before he said a third time "Let me know if there is anything we can do better or if you have any suggestions ..." It was obvious he could care less what we thought about anything ...
hotel reviews