Having previously purchased my older iPhone through Carphone with no issues a few years ago I decided to purchase an iPhone 11 Pro Max with a delivery date estimated for 20th Sept. No issues until a day before delivery when I hadn't received a DPD tracking number so reached out on twitter asking whether it will be shipped later still and coming tomorrow to which I was advised "We can confirm your handset is out for delivery tomorrow to your home address."
Next morning rolls around, have I had anything from DPD? No I had not. Tweeted them again just to double check as like many other people was off work waiting for a new phone I'm expecting and paid well in excess of a grand for to then be told near to 11 that "due to an unforeseen delay in stock from the manufacturer, some orders are being sent out later than expected. We understand this may cause disappointment and are working on getting these orders dispatched as soon as is possible. The current expected delivery date for your order is 22 October 2019."
I can completely understand stock issues, although the way CPW handled it is completely unacceptable Leaving customers to chase up where a device is on the day of delivery. Although it says in their emails "In the unlikely event there is a problem fulfilling your order, we will be in touch to discuss your options" - Were they in touch? No. Did they leave everyone clueless until we chased them up ourselves? Yes.
Cannot fault the social media staff although the way CPW has handled this is disgraceful leaving people in the dark to put 2 and 2 together and realize that they wont be getting a phone and have wasted a day waiting.
In the end went to the Apple store and picked one up no issues. Says it all really. If you are wanting a new device on release date avoid like hell. If you're wanting a device that is in stock for next day delivery, go for it you'll likely have no issues with that.
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