My boyfriend and I stayed at this hotel for a three day vacation to Chicago. We tried to choose a location that was within walking distance to public transportation and popular attractions. This hotel was a decent choice overall. Here are the pros and cons:
PROS:
5 minute walk to the Magnificent Mile and the Navy Pier
10 minute walk to nearest L station
Rooms were very clean
The rooftop pool was great for couples and families alike. Towels were provided, there is a snack bar, and there are plenty of tables and lounge chairs for everyone.
Einstein Bros bagels in the lobby is very convenient for breakfast on the go
CONS:
Parking is ridiculously expensive--43 dollars a day
Wifi is not free--you have to pay from 10 to 20 dollars per day to use it
If you move anything in the refreshment area you will be automatically charged for it due to the sensor system that they use
Customer service is responsive but slow--we called to ask for 2 towels and we had to call again after 20 mins of waiting. However, after this second call, they showed up immediately with 4 towels.
The pool did run out of towels one night, but someone called down to the front desk and someone promptly brought more
Overall, we would probably choose somewhere else to stay next time just because of the added expenses of the parking and the internet. However the location and hotel quality and cleanliness is great, so this place should not be ruled out when searching for Chicago hotels.
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