This hotel has vastly changed for the better since it was taken over from Ritz-Carlton by the Taj group. The management has kept the atmosphere of the good days of the Ritz, but has added a superb sense of service and friendliness toward clients. The location is the best one can ask in Boston, with views onto the public garden. The small restaurant, in the former café, is very good, but could be much better. In a hotel of this quality, an excellent restaurant is really a necessity. The management should consider re-opening the beautiful dining room on the second floor with its view on the garden. That restaurant with its own bar area for waiting, was really the top-of-the-line restaurant in Boston to which people went to celebrate everything and anything. It is such an elegant and light-filled room that it is a pity to use it only for teatime twice a week. Graduations, birthdays and anniversaries were celebrated by friends and family in this grand room with a view.
Bostonians were devastated when this room was closed in favor of the small restaurant at the ground level. The hotel rooms are very comfortable. and the service impeccable. Certain rooms even have a working fireplace, and a fireplace butler to start and maintain your fire, which is a welcome addition on a cold Boston evening.
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