I ordered several items, most of which were fine. One mug however was printed upside down and photos went off the end of the mug. I contacted snapfish via the chat function as the phone number on the website says it's not a real number when you call it. I was promised a replacement mug, and I checked they knew which one I needed. Sure enough the replacement arrived - THE WRONG MUG from my order was replaced. I went to the chat again and was told a supervisor would email that same day to resolve the issue. No email. Chat again - promised an email again - and still no email or useable mug (intended as a gift).
company reviews