My daughter and I chose to stay in this hotel because we had to stay in San Francisco for the night after seeing a local theater production in Marin. We checked in early, and right away I was not thrilled with this hotel. The lobby, although small, is very nicely furnished, but we were greeted with less than a smile when we checked in. OK...so the staff have had a bad day...I get it, and I can deal with that...we all have THOSE kinds of days. But when I got to my room, it was "clean" but EXTREMELY small. OK, old building, I can handle that. No refrigerator - no microwave (which I was accustomed to having at the many other Comfort Inns, so was very surprised - although it may have said that the room didn't come with that on the website and I didn't notice?) -- room seemed clean enough. So we went to our theater show, and returned around 11 pm. We were told at check in that parking was $29 (which the clerk was quick to tell me all other hotels in the area charge $40 to $75 a night for parking, so we were getting "a deal") - ok, so we went to pull into the parking structure under the building, and they had parked a tour bus on the entrance side of the driveway! So in order to get into the parking, we had to go around on to the exit side - that doesn't sound bad in and of itself - but this was a narrow entry, so we barely fit around the bus, and it was dangerous because we could not see if there would be any on-coming traffic trying to leave the building. Then, we had to "check in" via speaker before the gate would open. I can appreciate the extra security, BUT.....we had to tell the attendance on the speaker our name and room number.....and then show him the parking pass given at check in. I had left the parking pass in the back of the car (and wasn't told that I would need it when I checked in, by the way...) so I had to literally SQUEEZE myself out of the car and go to the back to get the parking pass, only to find that he had gone ahead and opened the gate anyway, after all my trouble (there was very little space between my car door and the speaker, thus the "squeezing" and I am not a big person!).....so we got parked and got back to our room. Then we checked the bed to find BEDBUGS in one of the beds. Actually, we only saw one bedbug, but where there is one, there are many more. By this time is was 11:30. I called the front desk...and KUDOS to the guy we talked to this time - great customer service! He immediately apologized and offered to put us into another room, but we said no thanks. By this time we were pretty fed up with all the little inconveniences, and creeped out by the bedbug (my daughter looked up a picture online so we KNOW it was a bedbug) so we checked out immediately and moved to another Comfort Inn nearer to where we needed to be the next day. All in all, the only good thing I could say about this hotel was that the clerk who checked us out via phone was great! Other than that, I would say stay away from this hotel unless you want poor parking that you pay for, cranky clerks to check you in, and the possibility of bedbugs. Also, this was a very busy hotel - lots of tour buses - so if you want a quieter hotel, look elsewhere.
Oh, and by the way....we travel ALOT on business so we know good service and a good hotel from a bad hotel -- sorry Confort Inn by the Bay, but we just cannot recommend you. We are not picky people - we are easy to please - but you just didn't get our vote this time.
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