This was my second time staying at this hotel, however it will now be my last time. Customer service no longer exists. Or, I should say it stops with the front desk staff, who were in fact very helpful in the check in process.
When a situation arose that required medical attention the front desk supervisor, sales staff (?)and managment were decidely icy, with the exception of the Account Manager and Maintenance Manager. Not only were we left in limbo for several hours, we were actually being avoided by all. After we were moved to an other room we were left to fend on our own, with not one person enquiring as to our well being for the remainder of our stay.We remained for a further 3 days only because I had made the arrangements in advance. I am afraid to say I found the service lacking on all levels, even the housekeeping staff seemed less friendly this trip. Perhaps the saying is true that the culture comes from the top down.
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