Hosted a luncheon for about 13 pax, pre ordered and paid upfront 2 days in advance. Nothing was keyed into the system. Waiters kept coming and asking if we had placed our order. None of the staff was interested enough to check.The 3rd time one of the staff came to us asking if we have ordered announcing out loud asking us which set menu we had ordered (ONE THOUSAND TWO HUNDRED XXXX OR ONE THOUSAND XXX). I had to quickly get up from my seat to tell him to tone it down as I am hosting a luncheon for my guest. The only reaction I got was a sour face reply that he did not know as there was nothing keyed into the system. Not even a tiny smile.The table setting didn't even have a simple deco for such a fancy restaurant. Just a plate with fork n spoon placed on the plate. The food was below average. I had to get up 2x and ask their staff to serve us the rice or top it up. Given the raving reviews, what we had experience was the total opposite. It seems to me, they are not bothered since they have all that good reviews.For the amount of hype, the only best thing is their overall decor..Not here to make unnecessary fuss. A little effort on your service is much needed!
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