This is my 12th visit to New York from the UK and every time I like to stay in a new Hotel. But I have never experienced such bad service from a hotel as from this one. This trip I took with my mother.
We arrived at the hotel to some "not mentioned about before" renovation work being done in the Lobby and to the lifts. Above the noise of the drilling I was told that we had been upgraded to a better room. Thanking them we went up to a nice, but small corner room with only one double bed. I went down to explain that I was with my mother and a double bed was out of the question, The surly, miserable and unhelpful receptionists (they would call themselves professional, I would could call them surly) explained that although it was only 2pm, there was nothing they could do and refused to change the room at all. Not even to the room that was originally booked. Their sighs under the breath and shrugged shoulders infurated me. After speaking to the sweating manager he promised a rollaway bed would be delivered at once. Two hours later - no rollaway bed. Another trip to the reception. "Its on its way!". When we returned from Dinner - still no rollaway bed! Many trips on the hour down to reception right up to Midnight - no rollaway bed was ever delivered. The receptionists and Manager are well trained in fobbing people off. They appeared to be running around in circles, unable to cope. On my regular trips down to reception many others seemed to be experiencing similar problems - "The room's not ready yet - come back in an hour" seemed to be their catchphrase.
There are many Hotels in New York and anyone would be MAD to choose this one. But if you want to take a chance - be my guest! I have never been so thankful for a holiday to finish.
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