We stayed 3 nights here in September 2011. Booked through our travel agents requested a twin room but given a double but the receptionist did find us a room on 20th floor with a bigger bed which was helpful as the hotel was full - 800 rooms.
Staff were helpful especially concierge & reception. Room was very average. Chipped tiles - not enough towels only one small one each for the first night but did bring us extra pillows quickly when asked and sorted out the safe for us.
Bed was very comfortable. Was not a bad size for a city room - we were on 20th floor. Did not eat breakfast here as a great coffee shop/deli over the road open 24hours. Also very nice upmarket Greek restaurant over the road from the front of the hotel.
We did not eat in any of the restaurants as so many good ones near by. Expensive by London standards for the hotel but I understand that New York hotels are extremely expensive.
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