We took our daughter to San Diego Zoo and booked in this hotel for its proximity. We also wanted to get away from downtown. The hotel is close to many attractions and there are restaurants close by. You can walk to Eat at Joe's Crab Shack, Starbucks among many others - mostly chain casual restaurants. Check in was quick and we were each given a cookie. Because we stayed at the executive level, we had complimentary appetizers and continental breakfast. The room was spacious and bed was comfortable. However, no mini bar and the bathroom did not have a vent. There were also dirty glassware and plates in the hall that were not picked up. When we checked out the next day, there were still there. In the public areas, I noticed some chipped off paint on non-guest doors (ex. lobby restroom). In the evening, we had appetizers at the bar. We were earlier told by the trainee who checked us in that they run around 7 pm. But we later on found out that they start at 5 and end at 7 pm. It was already 6:45 so we hurriedly left our rooms. The appetizers were very good and well presented and service at the bar was very good as well. However, there were used pool towels left in some of the chairs. Next day went downhill. The Fountain Cafe was busy and took about 20 minutes to be seated. The host was clearing the tables as well as seating the guests. They could use more help here.The food was OK, the server brought over our beverages right away, but there was hair on the napkin. The hotel was nice enough to give us an extension for check out. However, when we returned home (an hour and a half drive), my husband realized he left his kindle fire charger . He called and the hotel staff told him he would check and call back. After an hour, no call back. So, I called, this time spoke with housekeeping and was told she would call back. A few hours later, we called again as we have not heard from the hotel. My husband was told that the staffer who took his call earlier could not find it. The room has not been cleaned yet so I can't imagine it being lost. My husband asked to speak to a Manager because we felt there was no follow through and was told that non of the Managers were in that day. There is a staffing problem that the management needs to resolve. If you just want a comfortable bed in a convenient location, this is the place but do not expect stellar service.
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