Enterprise suffers from the strangest notions of customer service in the world. Let us just leave it at that. \n\nIt is a car rental, nothing more, nothing less...but the amount of time it takes to get in and out of there is staggering. And mind you, they are not understaffed. Quite the opposite...they are amazingly overstaffed. My suggestion to them, AUTOMATE. Reduce some headcount and deal in volume rather than trying to form lasting relationships with clients. Seriously, it's just a car man...I am renting it, not buying it.
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