After receiving a faulty item I called to inform them - I spoke to an unterested guy who said they would email though a returns label and arrange the pick of the item. Nothing was sent and he had not arranged anything - I then called back the next day to say - again that the item I received was faulty and it had to be returned - a week on I have now received a replacement plan for an item that didn't work and after calling to complain that I just wanted to close my account - but this cannot happen until the receive the faulty item back - also the replacement plan I bought still has not been processed - I then receive a text message to say they are increasing my credit limit !!! You can keep your credit - I want nothing more to do with you!! After todays phone call I have now spoke to 5 people within Studio - all in their call centre - who actually don't care about anything you are calling about!!!
Note the reply from studio - basically they called me to see they can see I have contacted them and promised a manager would call me back - as yet - no phone call!!!!
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