Such a nice facility. Centrally located. Walking distance from many things. BUT, the service, and the housekeeping were a nightmare. The front desk, promised a ton. Did nothing.
My 91 year old mother had an accident at night. We needed fresh sheets. The housekeepers took the ten dollar tip, but did not change the sheets. Left the "please change sheets" sign on bed. After being asked. After being alerted that there was an issue with soiled sheets and the bed got made over the soiled sheets. After the front desk was notified prior to leaving for dinner that the problem was not fixed. At it only got resolved after I blew up and got the night manager up (45 minutes of waiting) there to change the sheets personally. I would suggest that this was an abberaton, but the luggage folks also never got messages, and never did what they promised. But, they did accept the tips. Still, we came down and got all the luggage ourselves, and took it upstairs, and we had to do the same on the way down. I don't know who is running that place, but it needs some heads to roll. We were in the executive suite and it was lovely, but the lack of service flat ruined the experience. Until they get this mess fixed, I would hesitate to recommend the place. Ugh.
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