This was our second stay at Homewood Suites in two weeks. Two sepearate states. We had read such good reviews online, that we thought we would give them a try. The first stay wasn't great, but this one was really not great. First off, the construction getting to this place currently would detur us in the future for that whole area, granted that is not the hotel's fault, but it definitly makes it hard to find and hard to get to, plus the wear and tear on the car on those roads.
We were actually booked in the same room number as we were in a previous state, we knew right away that might not be the best room if they had the same layout. So we asked to be moved, with a bit of a sigh, she said they were full up, but found a different room on the second floor. We took it.
The room when you walked in had a VERY strong musty odor to it. From the onset it looks nice, but it definitly felt "old" and just musty. It was very dark in there, poor lighting. In fact, the lampstand on one of the nightstands wasn't even plugged in. The cord was all the way wrapped behind the bed, so we went digging and finally found it to plug in.
The alarm clock didn't work, so we resulted to our phones to get us up.
Here was one of the biggest issues..........the AC unit. The thing was huge in the bedroom, but everytime it clicked on and off you thought the generator for the whole hotel was in our room.
Kept us up all night, but you couldn't turn the thing off totally or else you would burn up in there.
So....got little sleep as a result of that and the beds at these Homewood's are very firm and hard. Not comfortable at all.
Bathroom shower/bath tub is VERY narrow. We are average sized people and each time one of us used the shower, we either almost slipped out or our shampoos etc....were falling off the tiny shelves.
The internet connection was REALLY slow. It kept crashing, we reported it and they just said yah, usually on that end its hard to get a connection. (really?)
So we made it through that, was really looking forward to breakfast the next morning to save us some time and money. um wow. Usually my husband eats anything but even he was like, could they not of cooked the sausage? And the eggs had basically a slice of american cheese thrown into them and then folded over. Gross. The hashbrowns were not cooked either.
The orange juice was brown. It was so gross, we just finally got up and left and went to the donut shop next door for real food.
We reported each of the problems of concern and basically the reply is "oh i'm sorry"......but no offer of compensation. They supposedly have this money back guarantee return program if you aren't 100% satisfied.....no one ever mentions this or offers it.
We tried twice on the Homewood......its not what its cracked up to be. The pictures give a facade.
Go on down the road a bit and pay about 10 bucks more for a soft bed, quiet room, good breakfast and an internet that works.
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