After arriving on a long cross country flight, I did not expect to find a dirty bathroom and have my room service order be incorrect. All this for $310.
The lobby was beautiful, clean...that's about it. My bathroom had spit in the sink and a bowel movement left in the unflushed, obviously uncleaned toilet. I complained to the front desk but no one came. I ordered a pizza from room service. The order was incorrect, correct pizza came 20 minutes later and was told the whole order would be complimentary. I was exhausted at 2:00 a.m. after flying all day, and just went to get to bed so I ate my pizze, flushed the toilet and rinsed out the sink myself.
Upon checkout, I mentioned the dirty bathroom. The front desk clerk jotted something down, but did not apologize or even look up. When I mention the room service on the bill, no effort was made to comp the order.
How dissapointing for $275 a night. I will definately think again about staying at any Hilton. Yuk.
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