As a beginner to the world of quilting I don't have a lot of experience with quilt shops but I have worked in retail and know about customer service. I went to Quiltique on Sat 2/1/2014 with 2 family members while visiting Henderson and we found the store to be bright, clean and well organized. The sales people were busy with other customers but still acknowledged our presence. The owner took the time to come and explain the functions of one of the Bernina machines to my sister-in-law even though it was very apparent after the first 30 seconds she wasn't a potential sale as she knew nothing about sewing. \nI didn't make a purchase in the store but decided after I got home I decided that there were a couple of patterns that I wanted and 24 hours after placing the order I received an email from Gwen M. that my purchase had been received and was being put in the mail that day with the exception of one pattern that was out of stock. In the email she also offered the option of special ordering the pattern and sending out when it arrived with no S & H charges or deleting it from the order. She also called to provide the same information. When I spoke with her on the phone she was very pleasant and friendly and I didn't detect any awkwardness from her about dealing with a male customer who is purchasing quilt patterns. I will definitely shop with them again.
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