We arrived on a Saturday with friends from oversees. The check in line was ridiculously long. We paid extra for the "Penn 5000" club amenities. That was suppose to include a separate check in desk. Forget it, that place was never open the entire 4 days we stayed there. The rooms are NOT as they appear on their website. They are much smaller. The room we booked was supposed to have a comfortable chair. Not so. The room was dirty. The walls, carpet, bedspread (complete with cigarette burns) drapes, all dirty. The bathroom had cracked and missing tiles and an old radiator that leaked constantly. When we complained to the RUDE front desk agent about the lack of comfortable chair and dirty room, he told us we had to wait until after 4:00 pm to see if there would be another room available. The "Penn 5000" amenities also included a free breakfast. That was suppose to be for those guests with special access with their room cards. Forget it. Anyone could (and did) just walk right in and have breakfast. When we finally did get our room changed the room key card didn't work right. Between us and our friends we had to get our key cards rekeyed at least 4 times. And that meant standing in that ridiculously long line at check in every time. Don't pay extra for the "Penn 5000" club. You don't get anything extra for it. The business center and fitness center were both minimal. The only good thing going for this hotel is the location. Walking distance to everything.
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