Not so much a review, but a chance to vent about about the negative experience we just had at Charr. The hamburgers are great and they have the best onion rings I've ever tasted. No complaints about the service.\nNonetheless, our meal tonight was very uncomfortable. The owner paid for our meal and told us not to come back. \nThe hamburgers now automatically come with truffle fries, which is a step in the right direction as they are a bit pricey. My niece wanted to know if she could substitute sweet potato fries and pay a little extra. The waitress indicated that this was not their policy. However, she would ask the owner indicatiing he would not like it. The owner came to our table asking what was wrong. So my niece asked again. The owner indicated we were getting the fries for free. My husband indicated that he does not eat fries so they would be wasted. My niece said matter of factly, \"So you don't make exceptions.\" She did not say it in an accusatory mannter. This is when the owner's friendliness turned to hostility. He said that we would get everything we wanted on the house and added, \"Don't come back.\" \nMaybe the owner had had enough complaints for the day. I don't think we were obnoxious. We were not asking for anything for free. We would have accepted, \"sorry no exceptions. We wouldn't have liked it, but it wouldn't have stopped us from coming back as the hamburgers are that good. \nThe restaurant refused to take our money even though we expected to pay. (Ironically we were using a Groupon.)\nI don't have complaints about the food or service; in fact I have recommended Charr to others who liked it. I am not advising anyone not to patronize Charr. The food is great, but the owner overreacted. We live in Sunnyslope and like to support local businesses. However, the owner made it very clear that he did not want or need our business.
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