I chat with the SUPPORT SPECIALIST to help change my contact number, after done, I was asked to uninstall the app to do a refresh. I was also told that all my balance n reward points will remain. But after I Re install the app, login, everything was gone. I chat with the SUPPORT SPECIALIST again n was told that they can't do anything, need to pass over to relevent team to check, I was puzzled as they are the SUPPORT SPECIALIST but they can't do anything? So today is 14th Aug, c when they get bk.
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