Madrid to Prague. For me it's important to fly in a window seat, that's why I am always one of the first passengers to be in the check in queue. When I was checking in the staff insisted that I should check in my hand luggage, even if the weight and the mesures were perfect. I said no. Her revenge was simple, she told me no windows were available. Told her that was impossible because I was one of the first passengers to be attended, her answer "thats the low-cost rules", and "consider youself lucky because at least you go next to your wife". Later I knew that the choice of being in window or corridor was given to other passengers. My message is "Dont fly in smartwing if you like education. I had never seen such an abusive and capricious attitude from a professional. "You dont want to check in your hand luggage, you don't have a window".
airlines reviews