Pros:
-Good Location for shoppers, tourists and people doing business in the area.
-Great customer service. Everyone was friendly, prompt, extremely helpful and I felt like they truly enjoyed having me as a guest.
-Clean.
-Very comfortable beds.
-By NYC standards, the room size was very good. Of course, one is to expect a NYC room to be half the size of a hotel in Florida, for example.
Cons:
-Smelly. I am a HHonors diamond member, so typically I do get 'good' rooms; however, the first room I was given was terribly musty and smelly. They offered to have someone from housekeeping come to spray the room, but I asked for a change. The hotel was able to send up a bellman immediately to give me my new key. The new room was still smelly and was located in a completely different area of the hotel.
-Shabby. The headboard is padded and in both rooms, there were notable stains. Also, the textured wallpaper was notably scuffed up. One towel in my room was noticeably worn in one area and was practically see-through. The ceiling in the bathroom was bubbled and it was clear that an old leak was painted over instead of being fixed properly. The closet door would not close properly.
-Noisy. I did not notice much noise from the outside, but the hallway noise is definitely noticeable.
-Room service was average at best.
Although about the same price and level of service, the DoubleTree on Stone Street is a much better choice, but unfortunately, not within walking distance to my business.
hotel reviews