My husband and I, and my ex-husband and his girlfriend decided to spend the weekend here as a surprise for our kids for their birthdays. First off was dealing with the weird guy on the phone to make our reservations, he really seemed to have no clue as to what was what. Very annoying. So, we arrive to find that it is very awkward to get to the actual resort, I don't even know how to describe that. And of course, you have the problem of finding a place to park, and then you have to wait on a luggage cart. The staff at the check-in desk had no idea what they were doing, and were so snotty. Boy, way to make a great impression. Our room was okay, definitely nothing spectacular, and definitely in need of a major cleaning and sprucing up. The bathroom was filthy and I can't recall specifically, but there was something messed up with our shower. The lobby and main areas of the hotel were shabby, and looked haphazardly thrown together, not at all tasteful or well thought out. And what is with the perpetual elevator problem? Fix that already, will you? On to the water park - rather lacking in attractions, the ambient temperature was too low, we were freezing, and the water temp wasn't even very warm. We stayed MAYBE an hour and a half! And that was the whole point of choosing this hotel. We ate in the bar (?) for dinner and it was more like a club and the staff was partying. The food was not good and the prices were high. Later, we ordered a pizza that took over 2 hours to be brought to us. 2 HOURS? How is this even acceptable? Well, that pizza was the ONLY good thing about the entire stay, even if it did take two hours! We had more fun hanging out in our rooms than anything. When I was checking out, I was charged twice what I should have been charged (they had charged 1 night's stay for our reservation, so I should have only been charged one more night's stay.) and it took forever to fix the problem and they acted like it was somehow MY fault and that they shouldn't have to correct the overcharge! This place should be CLOSED DOWN.
hotel reviews