Here's my story and you can take what you can from my experience here.
I'm Platinum with Marriott and just reach Diamond with Hilton on this trip (I get around, I know). I have a point to this so I don';t look like I'm bragging. The TV in my room goes wacko. Just shuts off after about 15-20 minutes and the little red light blinks and the TV will not turn back on (if I unplug it it will turn back on for another 15 minutes or so). So engineering comes and gives me a new remote to try and told to call them if it shuts off again. Of course it does, 15 minutes after they leave. So i call the desk and they say they will notify engineering. It's late so I'll let them deal with it tomorrow while I'm working. So, I'm back the next day at 4pm and the Little Red Light is blinking at me. So I call the Desk and they send engineering. Guess what: the come out with another remote. "No guys that doesn't work" I say. They agree but guess what again! They don't have spare TV's in the 1000+ room hotel so I'll have to change rooms. I'm fine with that as I'm pretty easy going and my view sucked (3 office buildings boxed in). So I pack up and ready to move. The desk sends some one up and I get a new key. That's it.
So what's the point of my story? As a Diamond/Platinum we spend thousands of dollars per month to hotel chains. When something goes wrong the hotel will usually go out of their way to correct it or throw points at you. I got an apology and 3 trips to my new room to move my stuff myself. Then I found out I was right next to the runway. Who would have thought that a 747 is quieter at takeoff then an Embrair 145?
Plus:
Comfy Beds
Clean and decent sized rooms.
Staff are nice.
Close to the Interstate and LAX
Cons:
No fridges in the rooms.
Room services is pretty pricey
Nowhere to walk for food or entertainment.
Gym is pretty bland
Runway noise (depending on the wing your in)
Smog, or is that for all of LA?
hotel reviews