Customer service is absolutely ridiculous. I upgraded broadband to 1GB, had to buy a new router and my internet speed stayed about 300-400MB like a previous contract, 10 phone calls, 6 months later and after an engineer visit I finally manage to convince them to put me back to my old contract 350MB. No complaints department is looking into anything - I had to pay for new router and for internet speed that I received about 40% but where I live there is no competition for speed so I have to stick with them.
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