On our way from Phoenix to Reno, we decided to stop in Vegas and treat ourselves to a nice hotel since we had a extremely long journey ahead of us. I usually prefer staying at The Trump, but Aria had cheaper rates and I figured we'd try something new. Also, didn't hurt that we were so close to Earl of Sandwich! The hotel is beautiful and our room was gorgeous, but the staff appears to have some communication issues and it just got really annoying!\n\nThe first 30 minutes we were in our room, we get a knock at the door from a maintenance worker. Apparently, someone had called in to fix the bathroom door? Umm... we didn't call and it wasn't broken. The guy checked the door and left. We were traveling with a toddler, so locking the mini fridge was super important because if you pick something up, you automatically get charged a $50 restocking fee. After several tries to lock the fridge, we call the front desk and tell them that the lock is not working. The front desk tries to lock it through the computer and it doesn't work, so they say they will send someone up to lock it manually. Maybe another 30 minutes go by and someone knocks at the door and says they are there to fix our bed... We tell the guy our bed isn't broken, but we we were told someone was coming up to fix the lock on the fridge. The guy gives us a tube of chocolates and tells us someone should be coming up. We wait in our room for 2 hours and no one shows. We called the front desk and they finally tell us that they won't be able to get someone to fix the lock until the next morning. That would have been nice to know 2 hours ago so we didn't have to wait around!\n\nThe next morning, no one shows. As we're leaving we finally get a call informing us that they have no technicians available to fix the lock. Ok, doesn't matter anymore, but we made sure that we didn't have a bill for the snickers my son tried stealing out of there. If they would have been honest from the beginning and told us no one could fix it, that would have been ok. It was just annoying having to waste our time in our room waiting for someone who wasn't going to show up. I don't appreciate being lied to and given the run around. Honesty is the best policy :)
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