Our entire Air Dolomiti experience has been horrible since the moment we showed up to the Florence airport. During check in, we were told that we may not get on the flight. They reserve 15 people from every flight out of Florence that may or may not make it on. Our group of 15 was forced to wait by the check in counter (couldn’t go through security) for hours. The flight kept getting pushed back and back while the front desk agent basically just ignored us. Seemed annoyed when we asked for more info about whether we would make it or not. Finally after 3+ hours of waiting, my boyfriend and I were allowed on the flight (not every passenger was. People who weren’t were crying because in the time they made us wait, they missed out on all of their other options to make it to Munich that day). We check our bags, wait another half hour or so for a bus to take us to our plane where those people who boarded had been waiting for who knows how long. Then finally, when we land, we wait at the carousel for our luggage (which would be a carry on with any American airline). We wait for over an hour in Munich for bags going back and fourth to the Lufthansa help deal to try to get any info at all because Air Dolomiti will not speak with customers. After being told 3 times or so that our bags had made it and we were just waiting, we were finally told that our bags never left Florence. We filed a report with Lufthansa. And it has been two days now and I have yet to hear a word from Lufthansa or Air Dolomiti about our bags. And it wasn’t just two peoples bags. It was 15+. Everyone without a connection did not have their bags. They have no method of tracking bags, no reasonable access to customer service representatives. And from what I can tell, their employees care SO LITTLE, I wouldn’t be shocked if we never see our bags again. We leave Munich in a few days so fingers crossed that will not be the case. But I’m not holding my breath. Air Dolomiti could offer me a completely free flight and I still would not take it. They are that bad and disorganized as soon as the slightest issue arises.
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