I had a Tech Expert supposedly arriving between 2-4 today. No show. No phone call. No message. Since this service is subcontracted to Qube I will know nothing more for 24 hours. Colin from BT customer Services and I spent a pre-determined 10 minutes waiting for the engineer to answer the BT chase up call. Inevitably the Tech Expert who didn't turn up also did not answer his phone. He is expected to submit a report to BT before a new appointment can be arranged. I wonder if that will happen? In addition to all this the hold music is dreadful with song lines "where are you now? It's been too long". Has any thought been given to the customer at all?
The Tech Expert finally arrived at 6:20. Fortunately we were home. He was thorough and competent. Additionally, since good internet service is critical for an all day exam on Tuesday he provided clear advice on what to do if the service was not seen to be improved by Sunday evening. Thank you Martin.
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