Stayed here to attend a meeting at the adjacent conference center. The decor is hip and up to date. So up to date, that repeated clients were mystified by the elevators - you have to tap your number in and then pay attention to the displays to assure you get on the elevator actually going to your floor. The lobby was relatively small, but certainly adequate, with a small bar.
I was given a room on the 26th floor overlooking the lake and Navy Pier. Really an amazing view during the day or at night. It has all the amenities for a business traveler, with docking stations, a large desk, coffee maker in the room, and safe large enough to hold a laptop. The bathroom had double sinks, was large and well lit, with a decent shower. It was quiet at all times. I would agree with another reviewer, pillows too big and rather hard.
I didn't have time for the fitness center or pool. However, the hotel's location allowed us to walk to dinner more than once, and I'd guess you could walk to the waterfront in no more than 15."
Although I didn't take the L in from the airport, there's a station within 2 blocks of the hotel, which I was told by a fellow conference attendee was painless and likely quicker than my taxi ride.
I did not need the assistance of a concierge, but agree the staff were not exactly warm/fuzzy or especially welcoming.
The pluses of the hotel were location, clean, modern, decent desk, and great views; a bit pricey though.
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