Their "Suites" are tiny outdated room with a cheap twin-size sofa bed that was horribly uncomfortable. We used a roll away instead. All suites (They only have suites in one building) overlook the alley and dumpsters. Ours was in the worst spot of all, Asked to have room switched to 2nd floor; desk clerk claimed none available, but several were definitely unoccupied. Check-in staff really don't care, and there was no manager on duty when we checked in just before 6 p.m. The lobby and grounds are pretty attractive, but when your king bed has only one tiny nightstand and the kitchenette features a dirty old toaster and a few mismatched dishes, you know you've been had. We travel quite a bit, and this hotel does not measure up to any of the other major hotel chains' suites. Definitely our last stay with Best Western.
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