Horrendous customer service!
I have been charged 2 phone bills every month since January last year which they are refusing to refund me. I am owed hundreds of pounds from them so have had to raise a formal complaint. I feel as though there was no point in doing this either. For me to be able to discuss this complaint, I have to send them my home address from a random 'Vodafone' email address which could quite easily be a scam! They are denying all responsibility and making me even more frustrated than I originally was.
Will definitely be taking this complaint higher, and leaving Vodafone ASAP
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