Stayed in this hotel a few weekends ago. From what I saw the hotel had a pretty good staff. Employees walking through the hotel were friendly, and the rooms were nice and clean. There was one issue (TV was not working when we walked in) and the maint. gentleman came and fixed it right away. Would stay here again.
Also, it's NYC so the rooms are obviously going to be small, but its still very usable/comfortable for 3-4 people in a 2 double bed.
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