We originally intended to stay only one night when we booked this room in Mid-April for a wedding we were attending in downtown Austin, as this hotel was close to the airport and we were getting in at 1 in the morning. We did have a very tough time finding it when we arrived but the person on duty at the front desk answered promptly and gave us directions when we were lost. My suggestion to anyone arriving at the airport is to have detailed directions or a really good GPS device with you.
When we finally found it, we were checked in around 2:30 AM and found the room to be very nice, comfortable and extremely quiet. We were able to sleep in comfortably in the morning, without noise out in the corridor. As we got up and started getting on with our plans, we realized it made sense to stay an extra day. We asked for an additional room, after 12 noon, and they were completely sold out, but they asked us to give them a few minutes, and called back and said of course we could stay, and gave us a very reasonable rate, and we did not have to move rooms.
We had room service on the second morning we were there, and used the pool, and both were great! Room service breakfast was extremely reasonable and quick.
We asked for a late checkout, and they told us 2 PM, but we got stuck in traffic, on our way back to the hotel to get ready for the wedding and check out, and when we arrived after 2 PM they were extremely kind, and patient. Told us to go up and take our time and get ready and come down and check out when we were finished, which was so great! We did not leave the hotel until after 3 PM and there were no additional charges.
This place is great if you want something that is centrally located and have a car to get around in. There is nothing to walk to around this hotel, but you can get downtown quickly, and you don't have to put up with the noise that goes along with being downtown. Alot of my family were in other hotels that were right downtown close to the wedding venue, and said that the noise was so bad they couldn't sleep.
Excellent customer service, a clean, up-to-date room, and really quiet with free parking- what is not to like!
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