Upon arrival, I met the hotel manager, shook his hand, was greeted with a friendly hello, and was passed over to the front desk clerk. I felt like he was too busy to check us in himself and pawned us off to someone else. Front desk clerk was friendly and quick to check us in. We were glad they put us on the first floor because we have 2 kids and didn't feel like dragging our luggage any further. Rooms are clean and spacious, a big plus for a small family. However, the rooms could've used some cosmetic repair. The furniture looked stained, the door that closes the bedroom off to the living room had a ton of finger print marks. Some Windex could've cleaned that up. And the outside bathroom wall could've used some paint. It looked like there was some repair that took place, but they didn't bother to paint over where they pasted the wall back together. Their breakfast could've used some upkeep. No forks were available. Pretty hard to eat waffles without a fork. No tea bags available. And their toast felt like it had been sitting out for days. It felt hard before it ever made it to the toaster. They did have a nice selection for breakfast, i just wish it was a bit fresher. Lastly, the pool was closed down because they lost the key to open the pool. They had to call a locksmith to open the door. So, no pool access for the first day. Here's my thing, if you advertise you offer certain amenities and certain compliments, then make sure you can deliver. Sadly, this hotel failed to deliver 50% of what they advertised. Staff was friendly, but amenities were lacking. If it wasn't for the friendly staff, I would've rated this hotel even lower.
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