Johannesburg to Abuja via Kigali. I was supposed to fly as per my boarding passes attached, we were notified that there is a flight delay and we won't make our connection, a promise was made that our bags will be offloaded and brought back to us. We waited and nothing happened, our business trip is compromised as all my presentation notes and suits are in the luggage, not to mention that the host had to make other arrangements as we were a day late. I am very dissaponted at how Rwandair treats its customers, we've made several communications to no avail. I will never ever fly Rwandair nor recommend it to anyone ever.
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