I wanted a nice overnight anniversary getaway with my wife in Detroit to see the Tigers, so I booked an Executive King Suite with garden tub, big shower with 5 shower heads and three big TVs a month in advance. What we got was a complete waste of our money.
Upon arrival, we were given a cheaper room for a cheaper price which we didn’t know until we walked up to our room. We returned to the desk where I had to give the concierge our confirmation number AND the price I was quoted through my email. She was very nice and apologetic, but she didn’t even know what we were quoted for cost. She gave us “the last executive king suite available. It was room 1019.”
These are the problems we encountered:
1. Our room was nice and clean, but I noticed the front fascia was falling off of the decorative counter/bar in the living room quarters.
2. The five head shower would not work without causing the pipes to bang horrendously inside the wall, and the temperature was either boiling hot or cold. NOT RELAXING! The shower would only work correctly with the conventional head from the wall. There were three knobs to turn and the middle one did nothing.
3. The TV that was advertised on the website as being mounted WITHIN the mirror was actually a 19” flat screen monitor bolted to the wall on a cheap mount that aimed the TV into the air. It could not be viewed from the relaxing garden tub because the angle caused the screen to appear jet black.
4. Before checkout in the morning, I had a feeling the desk would attempt to add all of the taxes to the price of $389.85 which I knew from my initial email were already included. I used my smart phone to bring up my info as well as the cost of the room for the next Saturday. Sure enough, I was checked out without a receipt, and when I asked for it, the concierge wanted to charge me $447.35. I informed her that she was incorrect, and that the room was listed at $339 on their website before tax. As she investigated I told her that the best room in the place went for $499 before tax, and we didn’t have the best room in the place. To her credit, she apologized and gave us the price I provided.
5. When I asked for a forum to provide feedback regarding our experience, she gave me an MGM business card that included instructions toward this site. A site not affiliated with the hotel.
I see no reason to go back. My wife and I live in SE Michigan, and we were looking for a nice night. I’m not complaining about the price. I knew it going in. I’m complaining about the fact that I spent $389.85 on a broken shower, a crap TV and a room with less than perfect furniture. I have that at home. I would have been better off watching the tigers, having diner and driving home. What a shame.
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