Los Angeles to Siem Reap via Shanghai. Worst airline ever. Customer service is the worst. On July 25 we were scheduled to fly out of Los Angeles at 1230pm on China Eastern Airline flight 586 to Shanghai; however, the flight was delayed by two hours and we departed at 2:30pm. When we arrived in Shanghai on July 26, our connection flight to Siem Reap, Cambodia, flight number 513, had already left. The China Eastern Airline agent changed our flight and said he would give us two connection flights: the first connection was to Ho Chi Minh City, Vietnam, then to Siem Reap. But, when we arrived to Ho Chi Minh city, the flight to Siem Reap was not booked by the China Eastern Agent; therefore, we had to buty 2 new tickets to Siem Reap. The flight delay from Los Angels to Shanghai was not our fault but the airline’s and were greatly inconvenienced. This was a horrible experience. I called and went to the office. Heard nothing yet.
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