Overall, Staff very friendly except we wanted to go to West Hollywood and the Bellman called a friend "Pablos Limousine" - he took us there at a reasonable rate and we cabbed back to hotel later. However, we called and made an appointment with them again on Sunday round trip and one minute before we were to be picked up, he texted me to say he would not be able to pick us up. No explanation, no notice...just a I'm sorry!! BAD BUSINESS!! Luckily, another bellman at the hotel called a service and they were very reliable and punctual for full round trip. I reccomend "Andres Limousine" for you sedan needs.
Back to the Hhotel, the TV's are from the 80's and need to be updated to flat screen, bar needs to be open longer (especially when there is 12,000 conventioners in town), furnishings are old but decent, need a fridge in rooms or honor bar, room service needs to be 24hrs, and elevators need replacing (only 2 worked during visit).
Staff all were friendly but will stay at the JW Marriott on next visit as it is in the Staples Center with lots of things top do around it.
hotel reviews