We just returned from 7 nights at the Tuscan Inn. I cannot express how disappointed my family was when we realized that the entire lobby is undergoing renovation, and closed off with visquine paper. They had flimsy paper signs taped on the walls with "Lobby this way" to direct us to a make shift "lobby" that is just a plain boring conference room. When I booked this hotel, I did a lot of research. We chose this hotel mainy due to the photos of the lobby where they showed a cozy fireplace, a huge room full of overstuffed chairs and couches. We envisioned using this room in the morning and evenings to unwind, etc. So to have this entire lobby gone, it took the wind out of our sails. To make matters worse, they allow the smokers to sit right out in front on benches and smoke away. Well, that smoke carries up the ugly stairs that you are forced to take to get to the elevators. So each morning, you are greeted with smoke and each evening, when you turn, you get the smokers delight once again. The thing that makes me the most angry, is they do not advertise this on their website or on the phone when you call. It is like a bait and switch tactic. Oh, look at our wonderful lobby to relax and unwind in as you sip our 5pm wine hour. Oh wait, that isn't here, and you can stand in the beautiful hallway and smell the smoke wifting in as you sip your wine. I feel the Best Western was untruthful. They need to tell people this, maybe they could reduce the price of the room, or maybe offer a free breakfast to make up for it. No one apologized to us, acted as it was no big deal. Several other guests that rode the elevator with me, they all mentioned how unfair it was and how they felt duped as well. Our week in San Francisco was truly marred because of this experience. As my daughter put it, with all the paper signs with arrows hanging around, with the plastic wrap draped here and there, "It feels like we are in a fake hotel." If you are considering this hotel, call and ask the manager when the renovations will be done, and if they will be moving "Smokers Alley". I feel betrayed and angry.
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