Pros: Great location--2 blks from Riverwalk, great military discount ($112/night), nice lobby area where to have breakfast overlooking the Riverwalk; the parking guys really work hard to get you your car in a short amount of time--note: your car is off-site near the university and it takes a good 10 to 15 minutes for them to get your car so call ahead from your room.
Cons: We stayed here for 4 days (7/10/08-7/14/08) and just a hint: for breakfast, if you plan on going, GO EARLY (ie: when they open)! It's tourist season and the ladies taking care of the kitchen were just plain overwhelmed. On 3 of the 4 days we were there, the tables were dirty, filled w/ dirty dishes, the area to get the food was messy, the windows were covered in fingerprints, etc. This morning, they ran out of food well before breakfast ended--they ran out of eggs, bacon, coffee and 3 types of milk for the cereal, and there was no place to sit because the tables were dirty. When I let management know sitting pretty behind the front desk, he looked over and said, 'I don't know why--it sure doesn't look busy from here.' For gosh sakes, get off your behind, get out from behind the front desk and go see what your guests see! The public ladies' restrooms in the downstairs lobby area were filthy (morning of 7/14/08). The rooms were relatively clean given the age of the hotel, though the day we checked in, we noticed the strong smell of urine coming from the shower curtain and the bathroom area (Room #: 911). We asked for them to clean it again, but the stench was "ground" in. If you stay in room 1008, take note that the air conditioning vent in the bedroom is held to the wall with duct tape (classy!) and the carpet is stained in the living room area. Also, bring ear plugs as the person who posted earlier about the loud A/C units was correct--it's pretty loud, but works reaallllllllllly well. We let the front desk know our suggestions/concerns when we checked out and were given the standard answer, "oh, well, thanks for letting us know," line. From a management standpoint, the hotel has issues it needs to address in order for it to be an enjoyable stay for its guests. Compared to other Homewood Suites (as a Diamond Member and frequent traveler), this particular hotel ranks toward the bottom. Very disappointing.
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