After reading all the reviews on this location with its Art Deco style, rooms and its location, I thought this was the location for us for the week. We arrived at 3 pm and told that our room was not ready, but should be ready in an hour or so or we could move to a differant room. I opted to wait for our room. We went to the bar and there was not bar tender around, bar was open just no one around. We left and hotel to walk around Dupont Circle. When we returned our room was ready. When I made the reservation, I requested a corner room and I confermed this twice before arriving that this was going to be the room. However, what I received was not a corner room. Okay, I guess I could live with that, but when I call the front desk to report that the AC was not working, they told me to open the window. That the nights are still cool and that it was to early in the year to turn on the AC. Opening a window only four inches is not going to cool a room and at $200 a night the AC had better be working. I then called a hotel down the street and they gladly had a room with AC working.
Not once did anyone say that they where sorry that the AC did not work, offer a fan or reduce our rate for the night or even a cold beer to cool off.
The best part of this short stay was the was leaving.
If you are looking for an old hotel with a fresh coat of paint and a Art Deco lobby, a staff with an attitude and no AC, then this is your hotel.
Were has customer service gone.
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