Just steps from The Magnificent Mile, this hotel offers friendly, professional, and PROMPT service to guests. We had two requests during our overnight stay, and each time, a staff member was at our door within 10 minutes of our call. The room itself was large and well-cared-for. Bathroom lighting is pretty abysmal, though there is a plug-in lighted makeup mirror to mitigate some of the horror of trying to apply makeup in the main mirror. Our room overlooked the front of the hotel on Superior Street, which unfortunately faces the hospital directly across the street. The all-day/all-night sirens are somewhat disruptive. Between that and the aging mattress, I did not sleep as well as I would have liked.
All that said, I wouldn't shy away from staying here again if the price was right. There's a lot to be said for feeling as if my business is appreciated.
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