I spent 2 nights in the St. Regis in Houston prior to coming to this hotel. The Joule is not luxurious in comparison and not sure why Starwood has it branded as such. This is a W Hotel wanna-be for the over 40 set. The rooms are tiny and open like most W's and the focus on being trendy, not on customer service nor amenities. Designer soap in the bathroom does not a luxury hotel make. This hotel has a very cramped feel. Be warned, the building next door is under construction (which I am sure is temporary). It is clear this hotel has no loading dock or alley because while I was eating dinner at the award winning restaurant downstairs (Charlie Palmer's) I had big trucks pulling up within 10 ft of my table loading and unloading big crates of towels (I learned they outsource their linens) and other large pieces of equipment. It really ruined the experience for me. The pool was nice as was the fitness center but with tiny cramped rooms, lack of customer service (I tried calling the desk 3 times and never go through) and the loading dock at the front of the building, I wouldn't recommend it.
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