This used to be a place I would refer to friends as a \"must try\" when in Scottsdale, however - I must say I was rather disappointed upon my last visit. The service has never been a strong point for this bistro but the food always made up for it, until recently. \n\nI was disappointed going there for a birthday brunch and the desserts tasted almost freezer-burned. \n\nIt first began when the hostess indicated it would be about 3-5 minutes to clean a table so I told her not a problem and I would wait in the patio where she can find me when the table was ready. I waited 20 min for a table to be cleaned off for a party of 3, while I noticed others were continuously going in and being seated. It wasn't until I walked in and asked about my table, that the server then cleaned off the same table she originally pointed would take 3-5 min to clean.\n\nI was bothered, but tried to dismiss as an oversight so I just anxiously looked forward to the good food and great desserts. The meals were good (I had the salad - my guests the nutella crepes) but the desserts were a disappointment. My guests had never visited Scratch before so when asking about the desserts they were told to look at the display and given the brush off - I indicated they need to see these delicious desserts anyway and that they are usually very helpful with recommendations, so I guided my guests over to the showcase.) We stood at the display and interested in finding out if there was a house favorite, but at no time were any of the servers offering any assistance nor did OUR server ask if we were ready to order. I finally walked over to the cashier to place our dessert order. \n\nAs much as I RAVED about this place to friends, I was very embarrassed and disappointed during this visit. Our drinks were not refreshed and the only thing the server was expedient was the check. I previously rated them a 4 star due to the service needing improvement. It seems that this establishment has gone backwards not forwards. IF I decide to return, perhaps I'll have to place a order to go and skip the dessert. Sadly disappointed...
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