I’ve written a review before in December and this is a follow up.
Real shame I can’t give this company a minus start review.
Having raised a complaint when they repeatedly lied about the activation date I also withdrew from the contract (I’m so glad I did as I would’ve gotten involved in a months long nightmare of I stayed with them)
Having withdrawn from the contract in December 2021 they decided to close my complaint too without even looking at or addressing it. Pretty sure that’s a fail as far as the FOS is concerned.
They also said I’d be getting my £50 odd refund back but here we are, nearly 2 months later into February and still no sign of a refund, despite having returned their useless kits with tue bags provided.
I’m really hoping to avoid having to call them again because it’s almost impossible to get through to someone and even if you do, you just get lied to and given false promises time and again and I really don’t want to waste anymore of my time with BT.
Im currently seeking legal advice for:
1) falsely closing down a customer complaint/not acknowledging it
2) theft of the £50 odd deposit fee, which they said they would refund but still haven’t.
Honestly Im so glad at this age and in my wisdom I smelt the completely sub standard customer services BT provide and withdrew from being in a contract with them.
Honestly; Sky had me up and running in under 2 weeks and over the Xmas period might I add and on the agreed activation date.
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