My family stayed here on Easter weekend. We paid for our stay a month in advance. We requested 2 ajoining rooms and they said it would not be a problem. We arrived an hour before check-in and they said that we would have ajoining rooms that overlooked the river. When we came back we were given rooms on the 10 and 12 floors. We were told there was nothing they could do about it. Our room had dirty towels in the floor when we got to our room. When we went into the garage the attendent was rude because we had not had our parking validated yet (note: we were going in not out). We bought tickets for the river boat tour from the hotel gift shop but were sold tickets for the taxi. We did not realize the error until we had waited in the wrong line for 30 minutes. The hotel looked nice but the service was lacking. We will not be back.
hotel reviews