Another reviewer spoke of the added fees for everything. We brought our own laptop and it cost $9.95 a day for a wireless connection. On the last day, we decided just to use the business center to print out boarding passes, check e-mail, etc... These were complimentary, but if you did anything else, it was .50 a minute. Also on our last day, we decided to eat breakfast in the Atrium. The menu prices were outrageous, so we opted for the Continental buffet - w/o asking the price. It was $27 a person for what you normally get for free at any Embassy Suites. Luckily we didn't rent a car - the price to park was $50 a night.
The concierges were hit and miss. Some were helpful - some were rude. Trying to figure out the transportation system was crazy-we have used the transit systems in London, Paris, and NY w/o a problem. San Fran is crazy. You have to get off the upper cable cars then go underground to go on to other destinations. When we ask one concierge to help us out, he became exasperated. Luckily the woman working next to him said the transit system is odd and gave us a better explanation on how to get around.
Our room was okay - we had a bay view but the room was very drafty. When we turned on the heat, the fan squeaked all night. They have a mini bar which you do not dare to touch or they will charge you. We would have preferred having an empty frig, but they charge $30 to empty the mini bar so you can use if for your own items.
There is also a problem with vagrants near the hotel. We never left w/o a homeless person begging us for money. In the underground transit, a guy offered to give us advice on how to navigate the system, then asked for money. My husband gave him a couple of dollars and we left.
For the price, I won't stay at this Hyatt location again.
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