Stayed two nights. The location is excellent, right on Times Square. Many local attractions are within easy walking distance and there is a subway stop a block away.
All of the staff we encountered were pleasant and helpful. Check-in took less than 2 minutes. We called for extra pillows and 5 minutes later there they were.
We were assigned a corner room on the 51st floor with magnificent views of Times Square and the Manhattan skyline. Unfortunately, the view was the only highlight in the room. The rooms are, quite frankly, tired and in dire need of renovation. I understand that's on the horizon but I suspect it will be several years before all of the rooms are updated.
If you get a great rate and are willing to sacrifice some comfort/amenities in your room, stay here. But for $300 or $400 a night you can do better.
It's unfortunate because if the rooms were in good shape, given the location and excellent staff, this could be a 5 start hotel.
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