The thing I hate most about this hotel is that it is PACKED with crowds. Fisherman's wharf is a very crowded touristy place. But I feel like this hotel is overly crowded. The line for breakfast in the morning seriously went through two rooms. I would say it took 10 minutes to get through this line and by the time I did, many of the options were gone. All the bacon was gone at 9 a.m. and even though the breakfast went until 9:30, they said they were not bringing more out. I waited 10 minutes to get a bagel and some cereal. Then when I got through the line, there was literally nowhere to sit. In the morning every single table is taken, every piece of furniture. There are people literally sitting on the floor in a corner eating ... or standing up and eating. After the first day, I said forget it and bought breakfast outside of the hotel.
There were groups of kids there as well ... I would suggest if you see large groups of middle school and high school age kids hanging all over the lobby, you should ask the front desk to put you on a floor away from them. They get loud. Also, in the mornings and at night, the elevators get packed and crowded. It takes several trips of people jamming into them to go to your room. And of course many of the European tourists don't exactly grasp the concept of waiting in an orderly line, so many rush into the elevator even if you have been waiting there before them. A lower floor would probably be better.
The service here is poor as well. I asked for an extended check out time and they would not give me one, even though I am a top tier rewards member. I am supposed to get a 2 o'clock check out if I request it. Not so at this hotel. Also, I am entitled to a room upgrade, if available. Not only did they not have a room upgrade for me, they said that they did not have any king beds left when I checked in. When I told them I was sure that I requested one on the website, they told me they were sorry but the hotel was full. So I got a room with two small beds.
I was dissapointed to hear that there was no wireless internet. There is a free wired internet access port in the room, but that means you will have to sit at the desk if you want to go online. Another annoying thing is that there aren't many cable stations at all. There around 11 channels. 3 are sports related and 2 are hotel/local area related, leaving around 6 stations to watch.
The hotel is clean and in a great location, right on fisherman's wharf. Every other hotel chain has a hotel in this area. You can easily and safely walk to the wharf. At night there are lots of homeless people who sleep in the allies near the hotel. This might be a concern for people with kids. These people aren't aggressive for the most part, so I didn't feel threatened by them. However, fisherman's wharf isn't the nicest of places after 11 o'clock at night when the crowds are smaller. You can walk a few blocks to the wharf or In N Out Burger or lots of restaurants. I love the location of this hotel.
The lobby and furnishings are nice. The hotel is new. Valet parking is $30 per night. Kind of a rip off considering the hotel has its own connected lot. So keep that in mind when booking ... you are spending $30 per night extra on parking. Pretty standard for Fisherman's Wharf. I think there may be a cheaper lot connected to Enterprise Rent a Car on Beach Street, a block away, which might be worth a check out.
Overall, this is nice and clean and in a good location. However, I would much rather stay somewhere with wireless internet and less crowds.
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