Absolutely Terrible. On my way to Montreal I was not changed a carry on fee, but on the way back at the gate they charged me $85. When I said I wasn't changed on the way there the attendant rudely replied "Well if you don't pay you're not getting on". This is after I paid to upgrade. They seated me in-between two toddlers which the flight attendants allowed to run around the aircraft, knock on the pilots cabin door several times, also allowed them to climb all over me even though I asked both the parents and the flight attendants to please stop allowed them to run wild like this. It is an aircraft, not a daycare. I fly several times a year and usually go with United or Air Canada. This time I thought I'd try to "save" a couple dollars by flying this airline but when all was said and done with these stupid carry on bag fees, which I have never been charged for a backpack before for ANY other airline, it worked out to be the same as any other airline. Save the headache and go for a different airline. Also the app never works. Take some of the money form those bogus and predatory bag fees and use it to hire a competent app development company.
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