I'll start with the positives. The staff (particularly the "grunts": maids, etc) were very friendly and helpful. I didn't find the check-in people particularly pleasant, but maybe they were just stressed. The rooms are clean and the location is great. Its just a short walk to the cable car, bus, and BART station. I love this area in SF.
The downside is the cost. I paid $170 per night for 4 nights through Travelocity. You want internet access? That's another $15 per day. Parking? $40. You would think with the amount of business travellers they must get being next door to the Moscone Center that they would cater somewhat to that demographic. At the prices they charge you would think they could throw in the internet rather than trying to wring every last dollar they can out of you. I have to go back to SF in June, and I'll be looking for somewhere else to stay.
hotel reviews