The Roger Smith hotel is located very close to Grand Central, a few blocks away from the United Nations building and some other attractions in New York; such as, The New York library, The Empire State building and more. I checked in on Thursday April the 26th and I was welcomed by a smiling and very professional front desk agent: Sophie. She was absolutely friendly and knowledgeable about the property. However, the standards of cleaniliness of the Roger Smith didn't meet my expectations. I was in a non-smoking room, in fact they asked me to sign a paper where I promised not to smoke. I'm not a smoker but if I was asked to do this and the room was supposed to be non-smoking room then they should be a little bit more careful. The size of the room was ok, but not enough hooks and space in the bathroom to hang and put stuff. The towels were very stiff and definitely I didn't feel comfortable using them very often. The carpet had stains on it and the reception of the TV was not the best. The view from the room was ok, It faced some of the buildings from the side but at least it wasn't noisy when we closed the windows.
Customer service is excellent... but I think that the hotel needs a renovation.
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