I booked a ticket for November, and in October they had a pilot strike. I decided to cancel the flight at the time and rebook it be on a different airline, and what followed was an entire month of trying to reach them via phone, email and finally Whatsapp messenger. The phone call center assured me that I would be refunded for my ticket and to email an address that always returned the messages; the email never responded; the Whatsapp usually responded hours late and didn't give me a chance to respond. Finally on November 3, just nine days before my flight, they cancelled via WhatsApp but refused to refund it, and in addition imposed a $200 fine for cancellation. This is not an airline, it's a money grabbing scheme.
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