Usually love the W hotels we stay in. This one, not so much. The SFW was a little too fabulous for my taste. Loved the lobby and bar. The room decor was a little strange. They wanted to go for a Japanese-y-modern thing which ended up looking more like stuff just stuck on the old W furniture. However, my 12 year old son and I agreed that the glowing fiber optic Buddha was very cool.
Generally, I found the desk staff a little stand-offish and not particularly welcoming, save one really, really lovely concierge. Service in the room was mostly great except for the bell services at both ends of the trip. There wasn't one anywhere in sight during the entire check-in. When leaving, we called down to have our bags removed from our room, after 30 minutes and a phone call we finally took our bags down ourselves. Gratefully, there was no traffic and our plane was delayed.
When traveling to SF again, we will probably go to the Westin.
hotel reviews