Our water softener bit the dust. It was included in the sale when we bought our house and it looked pretty old. I don't think it ever worked properly. After meeting with several reps we decided to go with ALL ABOUT WATER (ECO WATER SYSTEMS). The rep was very informative and we discussed buying new vs. buying a reconditioned unit. We decided to purchase the reconditioned unit, saving us about $600. We purchased the unit in June, 2011. It came with a full warranty and maintenance schedule and we have it serviced annually. The fee is $105 for the service call plus parts and labor which totals approximately $143. A few months ago I noticed hard water spots on the dishes, kitchen sink, etc. I checked the unit and it was full of water. Called ALL ABOUT WATER (ECO WATER SYSTEMS), they said it would be $105 for the service call plus parts and labor. I wasn't happy since we just recently had the annual maintenance performed, but what are you going to do? When the tech came out he was there about 15 minutes and the repair was done. He said some of the lines were clogged and a small part was either missing or broken, I forget his exact wording. Anyway he fixed the problem, said we were all set and the water in the tank would drain out and we should notice soft water in a few hours. When he got ready to leave I asked how much I owed. He replied \"no charge\". He said the problem was so minor it was a courtesy call. Thank you ALL ABOUT WATER (ECO WATER SYSTEMS) for standing behind your product and you're continued outstanding service. It is good to know that there are honest companies around that still take pride in the product they represent and aren't just trying to rake in a buck. I would definitely recommend this company to friends.
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