Hubby and I spent 5 nights. Staff were mostly friendly and helpful. Noticed a lot of irate customers at the desk whenever we were coming and going - mostly seemed like hotel did not live up to their expectations. Bed was great, room is lovely, though small...only complaint is with cleanliness, but I am a bit of a nut. Housekeeping staff do not seem properly supervised and screw up a bit, forgetting items, not dusting, etc. Location is fabulous - they had no freezer for our ice pack for my husband's insulin - would have been nice if they had offered some other way to do this. Concierge could take some lessons in public service - seemed a little gruff. Would stay here again...you don't go to New York to sit in your room, after all. Other staff were quite helpful. Just one night, when they forgot to leave a bathmat, asked for extra towels and never got them. Night staff out to lunch, I guess.
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