My wife and I stayed here our wedding night and the next night in NYC. First off, the second day we stayed there, the elevator we were in did not accept our room key so we went to the front desk only to have the woman at the desk try to convince us that we weren't staying at the hotel! We spent 30 minutes trying to tell her that it was our second day there and all of our stuff was in our room! She would not listen to us and was very rude. Finally somehow she decided to contact a manager who then made us aware that the elevator was not working properly and that you had to swipe the card, then press the button on the opposite side of the elevator in order for it to work properly. After this ordeal we received no apology. Another frustrating part of our stay was the facT that nobody EVER answered the phone when we would call from our room! I've NEVER been to a hotel where they don't answer after a few rings, let alone don't answer at all!!! We had a problem with the TV in our room and not only did my wife have to come downstairs because nobody would answer the phone, but it took 45 minutes for someone to come fix the TV! On top of all this, the day after our wedding we're laying in bed and a window washer on a scaffold stops at our window and stares at us in bed!!! We couldn't believe that even on a high floor we had no privacy in the room! For the money that we prepaid for the room I couldn't believe that we were treated so rudely by the whole staff. Not one person congratulated us for being married or said anything even remotely nice to us, maybe this is the attitude of the hotel but we couldn't believe how unbelievably rude everyone was. When we checked out the gentleman working the front desk didn't say one word to us, he just handed me a receipt. I had to ask if everything was OK because he wouldn't even speak to us! I hope something is done about this staff because we've stayed in many hotels and have NEVER had an experience this bad.
hotel reviews