The hotel is ok, but it does not give the impression of 4.5 star hotel. The bath rooms are 3* level, with minimal toiletries, basic shower with curtain, signs of wear and tear; paint coming away at base of door, dirty light switch and plug socket. No gowns or slippers either. Furthermore there is a strong warning and ghreat of charges about putting anything else in the minibar fridge; I have never seen this before and I don't understand why this is needed in this particular hotel. Furthermore my room safe developed a fault and could not be opened, I was going out and had no time, so aranged for them to come sharp at 9am the next day to fix. Made special effort to be there at 9am, they arrived to start work at 9:30 and drilled out the lock. On arriving at the hotel also no greeting or how are you doing from the reception. The gym is not included, extra 10 per day, wifi extra also. Did not have the breakfast which was also pricey. The bar is quite small, in a sort of wide gothic corridor like a church. The room decoration was also not ,very high quality, a curtained off clothes hanginging area with scaffold pole type hanging rails and two shelves. The flat screen tv, is a older tube type tv that has a flatter front, so not a true flat screen. So on the whole I would say there's a "penny pinching" approach that gives 3* star service and quality for 5 star prices!
Also construction noise from across the street to my park view tower room.
Also noisy airco.
Also no complimentary water in room.
Also expensive room service with a high fixed charge, crazy if you want one drink.
I raised my concerns at the hotel, to my surprise the reaction was yes the hotel needs to do more but doesn't and gives a bad impression. Ok, so I will just not stay there again.
Location is good, but there are lots of other hotels in the same area. With a good manager many if these issues could be easily fixed.
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