We stayed for four nights in late October 2010/early November 2010. There were problems right from the start:
1. Difficult to find
The hotel is very difficult to find. If you enter via Reservoir Rd, continue straight ahead. Go past the hospital entrance (to your right) and head towards the parking garage. Just before the parking garage entrance, turn right and you'll end up in front of the hotel. The hotel entrance is not visible from the road, or in fact anywhere.
2. No baggage help
We weren't helped with our bags. The staff were friendly, and greeted us on the curb, but didn't offer to help - just stared at us.
3. Parking
The instructions for parking were inadequate. Basically, you can park in front of the hotel while you haul your bags out. You can then check in and pay for parking for however many days you're staying (it's $25 per day). You are given cards - one for each day. You can then park in the parking center next to the hotel. When you leave, give the parking attendant your cards.
4. No internet
There is wireless internet in each room. The signal in our room was very poor and the throughput was so poor as to be useless (couldn't load webpages, etc.). I walked down the hall until I found the wireless router. Even with the signal at maximum, the throughput was inadequate. I received a wireless booster, but this made no difference - the real problem wasn't with the wireless signal, but with the throughput. I was reduced to using some public student computers in another part of the conference center - these are unsecured! A hotel without internet access is not a hotel. It's useless for business or academics. Oh, and internet access costs $10/day.
5. Poor air conditioning
We never determined whether the a/c actually worked. The temperature got up to 77F during the day and setting the thermostat to 70, and then to 68, made no difference. Even so, the air was very dry. We both found it hard to sleep.
6. Location(?)
The hotel isn't near any metro stations. If you like to walk you can cut through the university and walk down by the river - it's very pleasant (but not in winter, I would guess!).
7. Overall
Overall, don't go. It's expensive for what you get: i.e. a place to sleep. It is a reasonably nice place to sleep (putting aside the a/c). However, not having internet access, the service, paying extra for parking and internet, the poor a/c, no fridge in the room, etc. is unacceptable nowadays.
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