What, is my money not good here? Should I have dressed up instead of come in after the gym-- or carried in a Marc Jacobs handbag instead of a gym tote? Does this sales associate (SA) know I'm a level 3, sometimes level 4 cardholder at Nordstrom? Are you going to keep ignoring me? \n\nOne thing high-end stores don't get, is you can't judge people by what they're wearing. I went in one day after the gym to buy a dress I had my eye on in the contemporary department. This was a well researched dress, I knew exactly which one I wanted. \n\nI wandered aimlessly around for a good 15 minutes before anyone even approached me. No, scratch that. If memory serves me correctly, I had to track someone down. Not even an SA to say \"Let me know if there's anything I can help you with.\" \n\nBut, another woman who had just entered the department, dressed to the 9's (which I by the way find pointless to do when you're SHOPPING FOR CLOTHES, NOT GOING TO A PARTY) who did not have a relationship with the SA, get asked if she needed assistance. \n\nWhen I did track someone down-- she didn't know the dress I was talking about, even though it was a popular DVF print, featured online and in their latest catalog. We finally figured out which one it was, but since it wasn't in store, I got no offer to have it charge sent to me, or any other solution. \n\nDon't get me wrong, I've had pleasant SA's here before, but they come few and far between. The SA's in Boston are better, and understand the concept people with money to spend aren't going to necessarily wear it on their sleeve. It's at the point where, even if the item is on sale at NM and not at Nordstrom, I'd gladly pay the extra $.\n\nThis is why, I'm a devoted Nordie's fan. Their philosophy of good customer service is what keeps me going back-- even though NM has many of the same designers.
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