I was lied to by staff on numerous occasions that they were sold out and that I wouldn't be able to change rooms. I knew I was being lied to so I had a friend they didn't know I was affiliated with go to the front desk. They proceeded to tell him that they had 9 available rooms available. I have been traveling for many years, and am currently a Hilton Gold member. I have never seen a staff so unprofessional. The room I wanted didn't cost any more money. All I wanted was two beds instead of one. Apparently the staff at this hotel would rather lie to their guests than accommodate what they want. Not only were they not sold out but they had 9 rooms available!!!! I won't be staying at this hotel ever again.
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