Two months after cancelling my order I have yet to receive my refund. A recent follow up to customer service asking them to confirm my refund would be paid by the 25th November yielded the following response:
"Please be rest assured that we are doing everything to process your refund as soon as possible and you will receive notification from us once this has been completed."
I followed up today (25th November - due day) to enquire when I can expect payment; I received the following reply:
We are sorry to hear that you still haven't received a refund in your bank, we have checked this for you with our payment provider and they have informed us that they experienced delays processing some payments owing to the current situation.
I have now received confirmation that your refund will be in your account on or before the 31st of December 2020.
We apologise for any inconvenience this has caused.
They must be really busy processing refunds if it takes 3 months!
**** NOTHING SHORT OF A SHODDY SCAM OUTFIT THAT SHOULD BE PROSECUTED AND BANNED FROM TRADING! ***
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