An engineer came to upgrade my broadband. He took with him the old smart hub and a 2nd new one, which BT had sent me in error. A few days later I received emails and texts asking me to return the hubs. I checked my account online and there was a £50 fine due if I didn't return the hubs. I used their online messaging to resolve the situation. A few days later I got texts and emails telling me to return the hubs. I used their online messaging to resolve the situation. Today I received texts and emails telling me to return the hubs. I used their online messaging to resolve the situation. It's like Groundhog 's Day. Utter shambles
company reviews