This jewelry shop is right at my bus stop, so I've had ample opportunities to stare at the jewelry featured in their window displays. From the outside, it seems like a nice enough shop. But when I finally stepped in to have a broken necklace fixed, my experience was rather underwhelming. \n\nThe staff did not come across as particularly friendly or helpful. The day when I showed up, there were already a few customers waiting to pick up their things. No staff member seemed to be attending them and no one bothered to greet me. It was not clear how the staff maintained an order of service since they didn't seem to keep track when different customers came in. When I finally did get to talk to them, my impression didn't improve. The attitude they project was one of disdain -- as if you should be grateful to them for being willing to consider fixing your unworthy jewelry. \n\nI was a little surprised by how much they charge for restringing a necklace, but I was more surprised by how long I had to leave the necklace with them (they wanted at least two weeks). Although they wrote out the ticket with \"ASAP\" emblazoned across, as far as I can tell, it was meaningless. They promised to call after a week to let me know where things are, but they never did. When I stopped by to check on the progress, they just told me that it was started (so I couldn't just get the necklace back) but it was not done. They promised once more to call me in a few days. Yeah right. \n\nThe store is closed more often than it's open. I really wish I tried the other jewelry repair shop on Murray.
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