I had high expectations, but I was not disappointed. Incredible crew, thank you Rebecca and Juanita taking care of me so well. The seat is 30 inches wide (10 more than most) and you have a side table that is at the right height with several storage compartments. The seat side wall does reduce the visibility out the window somewhat, but this was not a big negative. The seat was very comfortable as long as I found the right sitting position or it it could have felt hard. For sleeping you do need to angel yourself as your feet will go in to the footwell on one side of the seat in front of you.
As for the ground staff, I believe that they were all subcontractors so I could not expect them to live up to the standard of the inflight crew.
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