Be aware that a "Standard Room" is a tiny room with a full size bed. I booked a room FOR TWO six weeks in advance from a major hotel booking website. On my arrival in NYC, I was issued a cubicle with a full sized (double) bed. When I asked if I could upgrade, I was informed that the hotel was completely booked. My son had to stay with a friend in Brooklyn as there was no way we could both sleep comfortably there. I contacted the manager on my return and was informed that I was given the correct room and was told to contact Hotels.com so they can "explain the situation from their operation side."(?) I was told I should have upgraded to a Deluxe room or contact the hotel directly beforehand to ensure I got what I wanted.
From the responses here, I suspect I will get another defensive response. May I suggest to the manager that HE contact the major booking website I used so that they can clarify this issue for future customers.
To be fair, the front desk staff was friendly and courteous and the hotel was very clean. You have top pay $1 for every five minutes of internet use. The hotel does not have a restaurant and there is no breakfast offered. I would not pay this kind of money for this type of accomodation or service again. I have stayed in many other hotels in NYC that offer more for less. Look around or ask questions before booking with this hotel
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