If you have read my previous reviews then you know I lean towards Hilton properties. I've stayed in most of the major chains and Hilton seems to get it right more often than their competitors.
This Embassy Suites is no exception.
The staff is excellent: friendly and accommodating. At check in my initial room had a problem with the mini fridge.. there was water in the floor. These things happen; of course I was immediately relocated to a satisfactory room. Again these things happen.. but it's how the staff deals with it that makes or breaks relationships. No questions asked except "can we help you move your things?" Exactly what they should say. Crisis averted, I went to my new room.
Spacious, clean, comfortable and functional. The AC was kinda loud, so I told them at the desk the next morning, and it was repaired before I returned. Again, these things happen. They made it right though.
Full breakfast buffet. Also FREE drinks from 530 -730 in the lobby. Very nice touch although I only got to enjoy it once during my stay.
Onsite restaurant Omaha Steaks is ok but I believe it's a separate business.
All in all, good location, convenient to downtown, clean comfortable rooms. If I go back to Charlotte, I'll stay here again.
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