Did I just stay at the same hotel as recent posts? This hotel is a complete mess. When reservations were made we were hesitant because of the 3 star class rating however it had 4 stars from past guests, so we gave it a try. What a mistake. Let me say first of all the staff is OUTSTANDING and went over and above to make everyone happy. NONE of this is directed to them!!!! I wish I could give them a 5 alone. Bellmen, Front Desk, Maintenence, Housekeeping were all professional and pleasant.
With that said, we were not aware until check - in that the water system was going to be upgraded and the water would be shut down from 10pm-6am on Sept.20 We arrived at 8pm and took showers and went to dinner. We arrived back at 11:30 with no water. We brused our teeth, washed faces and used the restroom with bottled water. (People should not be booked in this hotel during this time) No shower the next morning (Yuck) as our meetings were in Wheeling at 7am and we had no water. Can you imagine this? When water did come back on, brown gunk came through and then dirt and sediment the rest of the trip.
The front desk area is a temporary location and so cramped we had to step aside to let each other pass. The restaurant is closed however there are many great restaurants nearby. The desk does have complimentary chips, cookies and bottled water.
The elevators are all padded and used by construction workers and guests. Doors open on certain floors to show completely gutted fllors under construction. Be sure to keep shades down because work is being done outside hotel also and workers were on ropes outside. We were in 1207. I dont know If we had a new room or not. Some of it looked new and things like a rusted lamp no table, desk, or any surface used to do work or put a laptop on was available. The bathroom is tiny, but has a great mirror. I just dont think they should be open but Ive said that. Great things are: The location, bath products, bath mirror, and STAFF. I am going back to my hotel at 108 E.Superior, and I wish that I could take this staff with me, they could use them all there. I always say that, "You can have the best product in the world, but if you cant back it up efficiently and effectively you dont have a darn thing." In this case I was wrong. The staff couldnt make up for conditions of the construction.
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