Paris to Windhoek via Frankfurt. We have flown Air Namibia a few times. Their inflight service and on-time arrivals were quite good. The way they handled connecting flights for us however was incompetent and the general customer service which was needed as a result, was incredibly poor. We booked our 13 year old son to Paris on Air Namibia. While the connection via Frankfurt (connection flight on Lufthansa) was o.k. on the way back Air Namibia booked him on an Air France flight from Paris to Frankfurt, with onward connection to Windhoek on Air Namibia. In Paris he was denied boarding on the grounds that Air France – unlike Lufthansa - has a minimum age requirement for alone travelling juniors of 14 years. (Lufthansa's minimum age is 12). Air France check-in staff said that he should have never been booked that way by Air Namibia as the age of the traveler is obviously known when the booking is made. When he was denied boarding we rushed to the Windhoek Airport asking Air Namibia staff for help and to re-book our son on LH connecting flight for the next day. We were surprised that while admitting their mistake they charged us for the re-booking (LH instead of AF) and said we should contact Customer Service for a refund. Apart from a holding reply after 2 days we have not heard back from them in more than 3 months. Reminders were ignored. Not only a very incompetent booking system but also a customer service which is non-existent. Sad for an airline which otherwise tries hard to compete. We might fly them again for any easy non-stop flights, but certainly not for any trip that requires a connecting flight.
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