I recently booked a very expensive seat with SQ and deliberately paid extra as I needed the flexibility to change my booking if needed. With this fare type they also promise a refund in the event of a cancellation. As it turned out I indeed had to cancel my flight a week before the departure date. In fact I was in hospital on the night I was supposed to fly out. I have been going back and forth with them for weeks and the latest is that it could take “six working weeks” for them to refund me as “per bank practices!” That means 9 weeks since I requested the refund for them to pay back MY money. They are a disgrace and I will never use them again.
I am escalating the matter needless to say.
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