The dark, cramped lobby of this hotel makes an underwhelming impression, as does the the lackluster service. It took several minutes for someone at the front desk to provide me with a replacement key, and she didn't acknowledge my obvious impatience. And the next morning at a breakfast with colleagues, my food came about five minutes after everyone else's, with no explanation or acknowledgment. The breakfast itself? Average.
So if you're on a business trip, on a tight schedule and used to polished service, this isn't going to be your top choice. Not surprisingly, most of the guests looked like families on vacation, and price was probably a bigger consideration for them.
The rooms are quiet and nicely redone--although my mattress had a pronounced sag on one side. There's free wi-fi. And the view from the restaurant on the 36th floor is great.
hotel reviews