Right from the beginning, The Hotel Pennsylvania was a dissapointment. We reserved our booking 2 months in advance over the internet as we live in Australia. When we arrive (after an exhausting 13 hour flight from Tokyo) we're told they gave our non smoking king room to someone else because of our late arrival. Thanks to the "Shuttle Bus Ride from HELL" from the airport, we were late by less than 10 minutes. When we walked into our room, our Non Smoking Room REAKED of stale cigarette smoke, the "clean" towels were stained with some kind of yellow substance, and there were cigarette burns on my sheets.
All I expect in any hotel room regardless of the price is a clean room with clean linen & they couldnt even get that right.
Absolutely Appalling
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