Really where to start. This has been a litany of failure on BTs part from start to finish. I built a new house 20 ms from a fibre pole that serves three other buildings. I made an application to Openreach for a new connection but I was told I didn’t need to have one and I should just phone my provider. I did this and I was told I needed first to get a copper line - I said the fibre pole was in front of me but apparently I had to get something I didn’t need first. I agreed but when the copper engineers turned up twice they realised it was a fibre job and left. I was sent a BT router. I made my first complaint and was told now I could get fibre and so I needed to cancel the first order and place a fibre order. This then closed my first complaint. I placed the order only to be told the next morning that this was wrong and I needed a copper engineer. One duly turned up and again left for the same reason as before. I was sent another BT router. I then phoned up after being caught in the Kafkaesque world. I didn’t exist on the map but I couldn’t get copper or fibre to put me on the map. I spoke then directly to Openreach who put me on the map. Then I placed my third BT order (we are now three months into the saga) I was promised that I would have an install for the 4th of April and then this became the 17th. I complained again when I was now told this was the 12th of May. I was told my complaint would be taken by the person I was complaining about and that she wouldn’t phone me until early May. She then told me a CPD had to be built - I phone Openreach and they said this wasn’t true fibre was there and available. In the meantime I made sure I was signed up to BT Hybrid connect so at least I could get a 4G router. I was sent this but when it didn’t work I was told it was not associated with my account. So then they send me mini hub but they had taken down the wrong address so it got lost so I had to order another one. This all started in February - I am still looking wistfully at the pole with the fibre on. This is just one of many sagas with BT - take for example the 20 engineers who came over a period of a month to try to fix a broken fibre cable - all of whom were not qualified to do so. This has to be the most dysfunctional company I have every dealt with. It’s truly amazing how awful their organisation is and how many millions of pounds they must be wasting every year.
So Neil pretty standard reply who is actually going to help me?
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