No one was on duty, we were told it was because it was a Holiday.
Specific rooms (a whole list) were requested at the level we reserved, they were not honored. We were told we received an upgrade, (not) however, when we arrived at our room, our view was of the building across the street. They did not have complimentary toothbrush nor did they have a market on site to purchase one. When we called the service number to have valet bring our car around, no one ever answered. We would just go downstairs and find a valet. Not the experience we had expected as a 4 star owner. We will give it another chance since the location can't be beat. Everyone has a bad day. . . Three days
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