This is a very nice hotel. Fairly clean, nice furniture, the rooms were cozy. Did not like the fact that this hotel does not have a microwave or a fridge. Ample closet space. Nice bathroom area. Breakfast area was 'cute and cozy', but too crowded. The decor was posh, clean, modern. I was impressed by this hotel's appearance.
The location is a little farther from downtown but is near a lot of different restaurants so that is nice. I slept very well. The value was quite typical for a Holiday Inn Express.
The service was sub par. I was not very pleased and felt like I was a burden to the staff. I did not ask for anything the entire time with the exception of a receipt. Wake up calls are programmed by you into your phone in the room. The breakfast is self serve and was great. There was ample food with an entire breakfast room of people and the breakfast servant was pleasant.
Checking in, they did not put any effort at all into helping me to find my Priority Club number. I was not traveling with a laptop or I would have looked it up myself. Had to call my husband to ask him what it was. When I checked out the next morning, I asked for a receipt for my room. The desk clerk asked me if I received one this morning under my door and I said NO. She acted like I was wasting her time and it was my fault I did not get one with my newspaper.
Obviously, if I am asking for a receipt I did not receive one previously. So when I told her I did not receive one, she proceeded to tell me that I had a zero balance bill and that people never asked for a receipt that was cash paid. I told her that I had to turn it in for an expense with my company for reimbursement. That was the only part of my stay that I was unhappy with. Their customer service is not very desirable. Even my reservation was incorrect, luckily I was able to correct this on my own.
The hotel is a wonderful product and I was pleased with everything physical with the exception of the lack of fridge/microwave. The customer service needs work, and hopefully this was a fluke.
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