As much as I love the food at this joint, they have coffee shop syndrome: the service is slow and rude, and many of the employees are way too cool for many of the customers. Every time I've been here it's one problem or another; which is a shame, because I could eat the pumpernickel with scallion cream cheese, everyday. I realize that they're busy at times, but waiting 20 minutes for a bagel with cream cheese is ridiculous, then slowly realizing they forgot to make your order and only to be told they'e out of bagels... at 12:30pm, when they close at 3:00pm? No, I don't want to wait another 10 minutes for a bagel, I'll walk down to Pinkus McBride and get a delicious sandwich. At least they aren't rudely calling out my order and then getting pissed off when it takes me over 20 seconds to get up to the counter.\nThe only thing they could learn from coffee shops, is that they should give \"our service sucked today, your next bagel is on us\" coupons.
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