Stayed at the Hilton Garden In for four nights during the Easter Holidays! After travelling from the Uk, we checked in - and were told they didn't have a room for four of us (we were 4 21year old women), so told us three of us would have to share a bed and that they'd bring up a campbed/cot as soon as possible to our room. They assured us we'd get a proper room the next day.
So...we went out for a walk to get our bearings etc, and came back around 9 o'clock that night and went straight up to our room as we were so tired. The campbed was not there, so, I phoned down to Reception and asked where it was and was told that they were on their way with it. After waiting another half hour, one of the girls went down to ask AGAIN for it - she was told that housekeeping was busy and it'll be up in a bit. Busy at 9'oclock at night? Yeah right! After another hour, another girl went down to ask for it and was told it'd be up 'in a bit'! She'd lost her luggage on her way over from Chicago and had no clothes or anything so she wanted the hotel to help her - they acted like they didn't want to help, wouldnt do anything! She slept that night on the sofa in our room, and woke up next morning to find....surprise surprise - campbed had not arrived!!
Went down to reception before breakfast and asked about the bed that never came, the girl behind the reception (the one we talked to when we checked in the day before) looked at us like we were aliens! She apologised (in a "i'm not really bothererd" kind of way) and gave us breakfast tokens for the whole of our stay. I guess they give them out every time something goes wrong 'cause I saw a lot of guests with them! If we were four old people (pensioneers) I'm sure they wouldn't treat us like that, and make three of us sleep in the same bed and another sleep on a chair!
Other than that, the hotel was great! It's a pity they employ such unhelpful staff.
The location if superb, just a street away from Times Square, and make sure you go to the Brazillian Bar and Grill over the road! The New York Sightseeing Tour bus goes from outside the hotel, so make sure you get your ticket!
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