Stayed there on 9/24/11 in order to visit Eastern State Penitentary "Terror Behind the Walls". upon entering found the toilet bowl seat broken (which they fixed), and the toilet bowl lever installed upside-down (which they didn't fix). Also, when I took a shower on the morning of our departure, the tub had hairs in it. (eww) Their web site claims the hotel is "newly renovated", however the furniture was knicked up and the walls had lots of scuff marks. Room did not have any of the amenities a Westin or W would have like bottled water, chocolates, or robes. Guess Hyatt isn't the name it used to be. At checkout, the front desk clerk did not ask how our stay was. When I told him about the hairs in the tub, he just apologized. Beds were very comfy.
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