Wow, what a disappointment. INATTENTIVE, SLOPPY.
We flew business class and was told we were in for a treat. However unfortunately we were not,
To say the least Check in was poor, no fast track, crew did not show us to our seat, champagne taken away on take off, never returned or another offered. Menu was poor, we had to continually get up from our seat to ask for a beverage, we were not served a drink with our meal which was mediocre at best. No blanket on seat, no small gift bag with toothpaste Ect, water served in PLASTIC bottles, service button did not work. Crew hid behind curtain for hours and did not come out to see if there clients needed attention, chairs had to be converted into beds, so no button to do that, you had to get up and change it all around, staff seemed annoyed at the request to help. I could go on!
Now I tend to sleep most of the flight so during the 17hr+ flight I was probably awake for around 7hrs, and I am not a fussy person but seriously I found them sloppy, and inattentive.
They were only responsive after I complained on board, I also complained on returning by email and again sloppy and basically again non responsive. Bad customer services.
Don’t waste good money on this expensive airline, definitely not what it used to be.
There are more inexpensive airlines that have a truly more memorable, professional and courteous experience,
I would not fly with Singapore Airlines again.
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