My wife and family stayed at this hotel over a weekend for a wedding. There was a lot of buzz going on at the hotel, as President Obama apparently stayed at the hotel just the week before while coming back to Chicago to visit.
The lobby is a little small for such a grand hotel, but the decor was modern and inviting. The bar/ restaurant at the lobby was great for lunches. I truly enjoyed the micro brewed Chicago beer sold there.
The rooms at this hotel were quite nice. Very clean, crisp modern design. Beds were dreamy and lush. Our room was on a high floor, looking out over the lake and the park. Simply beautiful Chicago landscape.
We found the staff to be about average and did not encounter any issues or stressful sitiuations.
The hotel is located just a walk away from everything you could possibly want to do in Chicago... shop, eat and sight-see. Right next to Millenium park it was fun to hang out and people watch. Just a 20 minute walk to the Magnificent Mile for shopping. You can take a cab and it doesn't cost too much.
Also if you have a chance, go check out the architectural tour by ferry.
Overall, this hotel is very good for families and couples. We were able to get it at a discount because of the wedding. At full price, you might want to check out other options before deciding on this hotel. It can be quite expensive.
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