I had a 4 month offer which ended on 25th June. They them offered new 6 month term for an amazing price but my initial gripe is then getting asked for an extra £3 for the boost package so i can get 1080p and surround sound!
You couldn't even write that... I cancelled simply because of that.
Got home from work yesterday with an email saying 'welcome back to the entertainment pack'.... £9.99 taken from my account just days after i refused the £3.99 deal...
I complain. I say i didn't re-join, i tell them i did not watch anything and certainly didn't authorise the £9.99 payment.
I get message back saying as i watched many hours since renewal and it is impossible to refund me...
Errr ???? I have just explained that a fraud has taken place because i was working, cancelled their offer a few days earlier(why would i join again 2 days later???)
Refund refused !!!
I will watch the ass off my month and THEN NEVER AGAIN USE NOW TV. Been an on / off customer for years! Because your staff are unable to comprehend that i never joined yesterday or take my complaint in any seriousness you will never get another penny from me, like ever!
WHAT IS THE POINT IN MAKING A COMPLAINT About fraud and getting told, TOUGH!!!!
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