We had booked a flight with Tigerair Australia for our soccer team to fly out from Sydney to Melbourne on Friday the 6th March 2020 for a soccer tournament. This flight was booked on the 20th of February 2020. After checking in the day before, we received a message from Tigerair on Friday the 6th of March at 9:30 am informing us that our flight has been cancelled "due to poor weather conditions" and that they had put us on the next a available flight which was on Saturday the 7th of March at 3:40 pm. However, we had already booked our hotel for Friday and our first soccer match of the tournament was on Saturday 11 am. After calling their customer service, we were told that they could not do anything about it other than provide a flight credit valid for 6 months. They also told us that we will not be given a refund as they cannot control the poor weather conditions. We were forced to book a last minute flight on the same day (Friday 6th of March) costing us $400 one way with Virgin Australia Airlines. It is interesting to know that only Tigerair had cancelled their flights for that day and no other airline did. Very poor customer service and will not book with them ever again. I hope they go bankrupt and in liquidation. It is also interesting that Tiger Airways Australia is a wholly owned subsidiary of Virgin Australia. Something fishy was definitely going on as the weather was perfectly fine on that day (both in Sydney and Melbourne).
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