My husband's company was hosting a Christmas Party at a restaurant at one of the SF Piers. Decided to stay at the Hyatt because it was walking distance to the party. Being a Hyatt Passport member I booked a "Fab Friday" rate on the official Hyatt website which included free valet parking and free appetizer at the lounge. The "Fab Friday" room rate was $140 for a standard room. We opted for the regency club suite for $240 for the big night out. I took BART into the city to meet my husband. If I would have taken the right BART escalator up to street level I wouldn't have even had to cross the street. Very convenient. Check in was quick. I was presented with an envelope that had coupons for the free appetizer and a letter noting that I would receive free valet parking with the "Fab Friday" rate. A reviewer has already described the suite quite accurately and provided pictures so I won't go into a description, but for a suite I have to say that the bed was no better than a bed in a one star motel. That bed was rock hard. Just a scratchy flat sheet thrown over the thin mattress. What was "regency club" about that bed. No pillow top mattress, no comforter, no upgraded linens, no turn down service. We did order room service when we got back from the company party. Room service was fast and food was good. The ice cream was still frozen too. The surprise came the next morning when I previewed my bill via the t.v. The rate was suppose to be $240 but they were charging me $299. I called down to the front desk and brought it to their attention. The front desk person told me that I was being charged $299 because I upgraded to a suite. No, I explained the rate of $240 that I had on my printed comfirmation was for a suite. She put me on hold and never came back. After being on hold for almost ten minutes another clerk came on the phone and I told him about the rate descrepancy. He didn't argue with me and agreed to reduce the rate to $240. I went down to the front desk and picked up a copy of the bill just to be sure. One of the reasons I reserved the room on the official Hyatt website was so that I would get the Hyatt gold passport points. I was reading the bill on the ride home and there was an asterisk next to the $240 rate. The asterisk meant that the rate was not eligible for Hyatt gold points. That wasn't mentioned when I booked the room. That fact wasn't noted in fine print in the letter I received at check in. Nice. Booked on their own website and didn't get any points. Don't think I'll be staying there again.
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