WORST CUSTOMER SERVICE EVER. The woman who was working at the front desk @ 3:30 AM Saturday, May 25, 2013 from Chicago, IL (that was all I could get from her name tag on account of how tired my husband and I were making the 9-hour journey to LV) - YOU DESERVE TO BE FIRED. YOU DESERVE NOTHING BUT THE LACK OF KINDNESS/CONCERN YOU SHOW TO OTHERS. \n\nBut let me start from the beginning: my husband and I decided to go to LV for a nice, relaxing Memorial Day weekend. We decided to drive from San Jose, CA because our original plans fell through last minute - typically this is a 7-8 hour drive, but because of all the traffic from vacation-goers, and deciding to leave during rush hour (after my husband got off of work), our drive ended up taking over 10-hours. Fast forward to arriving at the hotel: we arrived at 3:30 am, early Saturday morning and to say that we were exhausted is an understatement. There were plenty of front desk personnel for so early in the morning (or late at night) and there were plenty of people checking in as well. After waiting in line for about 10-minutes, it was our turn to check in. We were met with a standard greeting and asked our names for the reservation. After giving the front desk personnel our name, she proceeded to get on the phone and to check to see \"if rooms were available\" - even though I had called two days ahead and told them we would be arriving after 1:00 am. At the time I called the gentleman on the phone told me there was nothing to worry about and that he would include a note on the reservation. After the woman got off the phone, she told us the ONLY room they had available was a KING, SMOKING room. This was TERRIBLE news being that I am EXTREMELY ALLERGIC to cigarette smoke. Now before someone goes on to rant \"why would you be in Vegas when you're allergic to cigarette smoke???\" - I try my best to avoid those who are smoking and I don't gamble, so I never stay in a casino more than to just walk through... other than that my husband and I chose to drive around most of the time and we only go to Vegas for the shopping - this cuts down my exposure to offsetting my allergies (these are personal decisions we make and planning ahead like this helps tremendously for our lifestyle choices). \n\nBack to the story: the woman proceeded to tell us there was \"absolutely nothing\" she could do and did not even offer any other offer (I wouldn't have minded paying extra for the night to get us out of smoking room - but she made it seem like it wasn't even an option). Meanwhile, the man checking in next to us was offered a SUITE when the other front desk staff told him the only room available was a smoking room - he didn't want a smoking room because he had children (totally understandable). When I told her I was allergic to cigarette smoke, she asked to give her an exact medical condition and she would \"look it up.\" When I told her allergies were a health condition in-in-of-itself, she went on to say, \"well I get itchy eyes too around cigarettes. It's too bad.\" THIS MADE ME SOOOO MAD. I reminded her I called a couple nights ago and asked them to make a note - my exact words were: \"I asked you guys to make sure we would be accommodated.\" THEN SHE SAYS \"No, not \"you guys\" it has nothing to do with me - you told the company and they are currently out of rooms.\" SHOCK. That's how you treat customers? That's what you say? Do you enjoy throwing salt on the wound? My husband and I were so tired and she wasn't worth making a scene over... but the result? I currently have an infection in my eye stemmed from \"an allergic reaction\" and my body is in hives. Thank you Treasure Island. Or specifically lady from Chicago, IL - since she obvious doesn't work for Treasure Island but works for herself. \n\nOther than that - the location of the hotel is nice.
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