A few issues which were worked out by Reception staff, however they should not have occured.
Check in went smoothly, however upon arrival at our room we discovered the bed was not made (bed sheets were thrown over the floor) and there were no towels in the bathroom, Obviously we were allocated a room that was not made up from previous guests.
Reception staff were apologetic and allocated us another room on the same floor so we didnt have to lug our suitcases back to the lift and to another floor.
We requested a late check-out prior to our arrival and this was granted by the GM and confirmed when we checked in. So the next morning we went out for the day and upon arrival back to our room at around 2pm the room key did not work. So down to Reception we went to get our key adjusted for the late checkout as promised.
Go back to our room only to find the key still did not work, so back down to Reception we went again. The receptionist said that the problem must be with the actual door lock and not the key as she insisted she programmed it correctly for our late checkout. We asked for a new key card but she said the problem was with the doors lock and not the key and she sent a maintenance man up with us to check it out. We thought this was a bit odd as the keycard had worked correctly up until the standard checkout time.
It turned out that the problem was not with the lock but that the keycard was not programmed correctly afterall, so back down to reception we went again.
This time the Receptionist that had insisted the issue was not at her end was no where to be found, so we explained it all again to another staff member who happily issued us another room key. It would have been easier if that was arranged for us on our first visit back to reception and not on our 3rd. !!
On a positive note, the steakhouse restaurant "The Capital Grill' located opposite the hotel was absolutely fantastic. The best steak we have had in a long time.
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