The worst airline I have ever flown. I flew into Frankfurt in June and now it is August and I went 6 weeks without my luggage because they lost it. Their customer service reps do not anything. I never received my luggage and they do not answer and I am unable to get claim my lost baggage because they do not send a letter or determination stating they lost my bag. I cannot even claim anything through my insurance since they have horrible customer service. Also the plane looks like it’s from the 70’s, nothing worked. It was a 12 hour flight and we were also delayed three hours.
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