I stayed for a convention over 3 days at this hotel. From the moment I stepped out of the car out front until the moment I left the parking deck I was treated very rudely. I had called a few days ahead about parking to make sure that we would have space when we arrived around 8 the morning of the con. We were told that parking was full and we had to find it elsewhere, possibly with directions from valet. We step outside and speak to them, only to be shrugged at and told "Maybe UDC. Take a right, then a left, then another left" and that was it. Being out of state, these were not the best directions so we decided to unload and try again. We grabbed a cart only to be whistled at by some valet attendant and then stared at. We asked what the problem was and he mumbled at us so we had to ask again. Another man approached and explained we couldn't use the carts, that they had to help us in order to use them so he proceeded to help us unload the car (this was an anime convention so we had a ton of costuming stuff etc that we didn't like to be touched as we really are the only ones who know how to handle them) which only took a few minutes really. After we got everything loaded onto the cart he directed us inside to the bell attendant. He stood there staring as us for a moment so we asked him if we could go up and he proceeds with "What room?" so we kind of look at him confused being that he should have asked this before we had to ask why he was staring and also in a much nicer manner. We told him and he said he would meet us there. We get back to the room and some of us go to park the car and he eventually shows up practically throwing out items on the floor and beds and then stands there. I feel like a tip is completely dependent on satisfaction with services provided so I was not offering. As he left he proceeded to very loudly blast my sister and I for not tipping. Right after this happened a phone call came in from a friend that said the valet attendant let him into the deck to check for parking and that there were multiple spots. I felt as if they wanted us to valet park to spend more money as our self park for the con was discounted. We went down and spoke to a manager. This should have been the end of it but alas I was woken around 6 in the morning with the maid service door buzzing across the hall as well as them screaming at each other down the hall and laughing extremely loudly. Thankfully another guest asked them to quiet down. When we requested toilet paper we where met with a shrewd "Fine, ok" and then when we requested more coffee and towels it took hours for them to arrive. Finally, when we where leaving the parking deck, after paying for parking and the bill, the card wouldn't swipe. The man came over and when we told him he shrugged. We sat there a moment until he finally asked where our bill was which we stated had been packed in the back of the car with everything else and alas, another shrug. We sat there trying to discuss backing up to unpack while other cars where behind us when he stated if we gave him $20 in cash we could leave, which we did in order to get out! The rest of our close group, who stayed in another room because there are 11 of us, signed up for a double room with 6 guests and was given a single room in the old ugly part of the hotel with no fridge and a toilet you could barely fit on. Not to mention that I collected a HUGE wad of dog/human hair from the middle of the floor and kept it to show the front desk the uncleanliness. We have also met other con-goers in the same hotel with the same experiences. So ultimately, none of us will be returning to his hotel or this convention as long as it is held on the premises and I am completely and UTTERLY disappointed as being treated this way. We have been doing this for 6-10 years and doing multiple cons a year and have NEVER been treated as third class citizens. Service should always be provided with a smile and to the best of ones ability and that is NOT what you get at this hotel.
hotel reviews