I stayed here for 2 days with family 3/21-3/23..we arrived late from our travels and when we got to our room the bathroom had a leak problem so we were switched right away which was great and an upgrade to the third floor! However the next morning we wake up and are trying to get ready to go out when ALL power in the hotel goes out! A truck hit the pole across the street and power was out for HOURS!!! this was a BIG inconvenience as we were in town for a family function and couldn't get ready. the hotel has a backup generator that allows you to get in your room and barely light the halls...that is really unacceptable for a hotel that says it is upscale! we had to go to another establishment with bags in tow to finish getting ready...wasted alot of precious time. Had you needed to be at a meeting or something extremely vital, then I suggest you go elsewhere unless you ask if they have a backup system for your stay if this should occur again! had we been in the elevator who knows what would've happened??? and the staircases were so dark that I am surprised noone fell in the process. we had flashlights in our drawers next to the bed which were of little help as they were not so bright...should've wondered why that was since I have never seen a hotel do that? when we voiced our concerns to the manager that was on duty that morning she was less than courteous and never got back to us with any type of apology/compensation? I work in a customer service industry and know that things happen but not having a generator for your establishment is pretty major in my book,people could have been hurt or if you were handicapped you would've been in sorry shape for the day. all else was good, and if I had nowhere else to stay should I ever be in the area again I would maybe go back.
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