The Grand Hyatt New York is the best of the three hotels that my wife and I have stayed in in the city over the past 5 years!
It's location is it's best attribute, it is right next to Grand Central station, with all of the transport connections that you could want. Trains, Subway, Taxis, Airport shuttle, busses all terminate at the station.
It's central geographic location in Midtown is perfect for Times Square, Empire State, Maceys, And the newly opened Top of the Rock at the Rockerfeller Centre. (Much better than the Empire State)
Reception was excellent, however, despite the xmas decorations, the lobby looks dull and uninviting. Concierge was excellent and directed us to a superb pizza place. Bell hops were a bit up themselves and almost grabbed your bags and held them to ransome for a tip! I'm English and I did not like that!
Stuff was going off over new year and one of the bars seemed to be closed for private partys for our entire stay. I thought that this was a bit off for a 5 star hotel and would have liked to have a drink overlooking 42nd street just once during my 4 day stay. A wedding on closed the bar again on new years eve, even though it seemed to be empty for the whole evening. we failed to get into Times Square and resorted to the back bar for a few drinks and had to suffer the lack of seats, dark environment and very high prices. OK for one drink but not good for 5 hours!
Room was smallish, but excellent. We stayed on the 25th floor and it was very quiet. Nice bath/shower combo and marble tiles. HVAC was a pain, we had to set it at 40 degrees or it cooked you. We even had to open a window one night. Massive TV, good phone system, NY Times every morning. Everything was spotless, except the lobby toilets that really needed a clean, especially after new year.
Did not eat in the hotel as the prices are steep! We reccommend the station next door for a cheap excellent breakfast, or the Pershing cafe accross the road for somthing a bit special in the breakfast department. (pancakes are the best in the world as advertised!)
All in all, great hotel, not too expensive, in the most perfect position on Manhatten.
Cheers. Mark, Nic, Jon & Helen. Nottingham UK.
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