Overall we had a fairly pleasant stay at this Ritz. The lobby of this hotel is beautiful. The rooms are very nice. As for service, it is so so. The bellman are a little inattentive...sometimes they are too busy talking amongst themselves to help out the guests. The front desk staff was ok. It was our anniversary and it was noted in our reservation, but they never mentioned it or sent any kind of amenity to our room. We stayed on the Club level, which was not up to other Club standards and no where near as good as the one in Amelia Island, Laguna, or Boston. Cheap wine and champagne and no other drinks out at cocktail hour. Usually it is top shelf...but not the case here. Next time I think I would stay at the Four Seasons - it seemed to be in a prettier area too.
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