My husband and I took an overnight trip to the Dallas-Fort Worth area over the Labor Day weekend to shop, dine, and visit museums and a zoo. We booked a last minute stay at the Hilton Dallas Lincoln Centre because it is in close proximity to the Galleria and was recommended by friends who visit Dallas often. We arrived early, about 1 p.m., and went by the hotel in case a room was ready. Understandably, none were at that early hour on a Saturday.. So, onward to the Galleria for a few hours. Upon our return to the hotel at 4:30, a room was still not available and the person at checkin suggested that it would be about another hour. So, we decided to wait at the bar and enjoy a drink. After a little more than an hour, I inquired again about the room and was told still none available. The front desk clerk said they had been booked solid the night before and it was taking a while to get all the rooms clean. By this time I was frustrated. Fortunately, we did not have any plans that required the immediate use of a room to get ready for any outing. So,we drove around a bit and went to dinner. When I called the hotel around 8:00, the room was finally ready. I've never had this type of delay in getting a room hours after the usual 3 p.m. checkin time. This is a large hotel and was hosting a number of football fans there for the Alabama / Michigan game. But it seems that the hotel would have been prepared with adequate staff for a busy holiday weekend. I wondered if rooms were first made ready first for the football fans who arrived before the game. Hmm?
Also, when we closed our bar tab, my husband paid without really looking at it. A minute later, the waitress, who was very sympathetic and gave us suggestions on where to go for dinner, returns to check on what we had to drink because someone thought our tab was wrong. We had one drink each - a Corona for me and a Bombay Saphire gin for hubby, and the cost was $18. The manager then comes up to say that it was cleared up and that what we got was the same amount as the tab we paid. Whatever. I should have asked them to comp us for wasting an hour waiting on the room. It was just another frustration.
On the plus side, the room, when we finally got into it, was clean, comfortable, and nicely decorated. The hotel has a glass elevator that looks outward to the city and provides a nice view and fun ride. The pool area looked nice as well, but we did not get to use it. I pulled a muscle in my back while sleeping that night - no idea how. So, I got up in a pretty good bit of pain and was ready to get out of there. I can't blame the hotel for my pulled muscle, but it added to my overall impression. I don't plan to stay there again.
hotel reviews