I stayed here while attending back to back meetings in Boston. The Friday/Saturday meeting was in Back Bay but the Sunday to Wednesday meeting was at the Convention Center. I stayed here because of its location next to the convention center and because it was a Westin. What I had was anything but what I have come to expect from Westin Hotels. There was no phone book in the room, no hotel directory of services in the room, no information about use of the phone including costs.
Although the reservation was for two persons, there were only enough towels for one person. After two requests they provided additional towels but then did not replenish each day for two persons.
Our key cards repeatedly failed and they blamed the failure on us. They told us we should not put our key cards near our credit cards or cell phone. Neither of us did so.
The sheets were so rough so as to interfere with sleep. Rather than being called a heavenly bed they needed to rename it the hellish bed.
The Starbucks closes at 7p so your only choices for food are the lobby bar or the restaurant. Both charge exorbitant amounts for their food and drinks.
On our last day my roommate and I worked with the desk to make sure everything was correct on our bills. When I opened my MasterCard bill I found they charged both bills to my credit card. When I called them they said my roommate's credit card was declined when she checked in. At no time while we were there or since did they bother to notify us that it had been declined. This included when we straighted out the bill on the morning of departure. My roommate did not checkout for several hours after I checked out so there was no excuse for this.
My advice if you are attending a meeting at the convention center is to stay at the Seaport, just a short walk away.
hotel reviews