Surabaya to Tokyo via Jakarta. I can understand why Garuda Indonesia received 5 stars for their cabin crew. On this occasion, I wanted to refund my tickets regarding the coronavirus pandemic. I called the Call Center regarding the refund policy and they said that it is possible to get a cash refund. So, I decided to ask for a refund the next day. I went to the Ticket Office to be told that my tickets cannot be refunded for cash, and the cancellation also incurs penalties. At first, they told me that cancellation will incur only 2 million IDR, but in fact, I still got charged with tax. In exchange, they offered me a voucher that is exclusive to this airline. The voucher requires me to travel back and forth only to redeem it before use, and the one-year expiry date is a let down.
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