Love the location of this hotel....right in the parking lot of an upscale mall and fabulous restaurants. BUT the first 'issue' was the fact that I was put in a 'handicap' access room because that was all they had left available without an upgrade. Being a very loyal Hilton Honors member, I would have appreciated the courtesy. The handicap shower was awkward and the entire bathroom floor stayed wet. The room was large and adequately comfortable. I accessed the internet with no trouble when we first arrived, but after we left and then returned to the room, there was no wireless service. The front desk advised calling the 800 number listed in the room. The 800 number was 'out of service' - So I called the front desk again, and was told the tech support number listed in the room was wrong and they gave me another number to call. When I finally got through to tech support, they suggested I hook into the ethernet cable and talked me through some steps to reroute the IP address. Finally got access but it was extremely slow. The next morning, I had wireless access again. The front desk advised me that the internet was being 'worked' on, but tech support had no clue what they were referring to. Needing good internet access for my business, this was a very frustrating experience!!! Next time I stay in Jacksonville, I will sacrifice this great location for a different hotel.
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