Anytime we travel we try to focus on positive features of the venues we visit - this hotel truly stretched our attempts at positivity to the limit !
Having had a pleasant flight with U.S. Airways from Dublin, we arrived at this rather soul-less tall building and the vibes were bad from the start. The Porter just about bothered to take one of our four bags into the lobby, a young Trainee recited lines (all too quickly) about whatever, a Porter couldn't be found to help bring our luggage to the 16th floor - ah yes, you can see it all began so well......
Then we had a drink at the bar, ordered food in the restaurant, sent one main course back because it was COLD - you get the picture. One of us visited an untidy / unclean washroom, adding to our already bad impressions.
Still seeking "positives" we noted that our Server, Natasha, was pleasant, personable & tried hard.(We noticed her efforts all the more as many of her colleagues stood around chatting to each other). This was definitely not the high standard customer service we're so used to experiencing in the U.S. Tired as we were, this place looked and behaved even more so - ATTITUDE + ATMOSPHERE seemed to be big issues here ! We retired to bed, reminding ourselves of the Scarlett O'Hara line : "To-morrow will be another day ....." (At least the pillows were good !)
Breakfast was a bit hit-and-miss I'm afraid : a series of people passed you on to the next one - lots of "fake sincerity" - but eventually someone eventually DID something for the guest. The coffee was o.k., the buffet was well presented, but of the cooked offerings, only the scrambled egg was hot and tasty.
We didn't eat at the hotel on the second night, but did visit the bar briefly - only one of two drinks ordered arrived initially, then we got a dirty glass with the second one - we didn't linger too long.
Breakfast on the morning of our departure was a less trying experience. It was no great surprise to us as we checked-out that nobody asked "How was your stay" ! Philadelphia is a great historic City, but we're afraid this Hyatt did its image no favours.
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