Like all broadband suppliers they draw you in with a good deal and apart from the odd drop in signal everything was great...until I moved house!! I signed up to Fibre at £27.99 a minute month as working from home, first payment came out at £35.00 a month, the signal wasn't strong enough (couldn't get signal upstairs) so spent £250 on a WiFi mesh and still the signal dropped or unavailable for hours at a time and every time I called it was "Yes we're aware and looking into it". In the end I requested an engineer visit. BT turned up and said that there was nothing wrong and it needs escalating which Now TV didn't look into it and I was facing losing my job! This was raised several times to which I was told that the issue was resolved. After 18 painful months I cancelled with no charge. EE came to the rescue with their go anywhere broadband!
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