My boyfriend and I stayed at this hotel for a week in January. Check in and check out processes were ok, but the room was made up for 1 person, therefore there was only 1 bathrobe and 1 coffee mug, etc., it took 3 requests before we managed to get the additional items brought to the room. We also had a broken CD player, we told them twice to fix it, they never did...The rooms weren't always cleaned properly either, one day housekeeping didn't even bother to replace our used glasses, only the bare minimum was done. Reception staff could on occasion be a little on the grumpy side. We did like the room and the location, the hotel was very close to the subway and some good shops and restaurants. We would only stay there again if we got a really good deal on the price.
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