I was travelling from Paris with my 13 years old son and when we arrived at 10:00 pm, we were told that our room was no more available !!! They sold it to somebody else because it was a peak season !
Really incredible ! I'd paid the full price 3 months ago and they cancelled my room without any notice !
After complaining they finally transfered us for one night to another place Midtown and we went back the day after. They offer us the suite at the 19th floor, with a beautifull view on the Empire State Building, but this didn't balanced my poor impression regading their service
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