Where do we even begin? The hotel in and of itself is beautiful. HOWEVER, the service is exactly the OPPOSITE. We reach the rooftop to hang out with friends and enjoy ourselves, only to have by far the slowest and most unprofessional service ever. I get it, its New York, people will be tough, but as a native New Yorker I am disgusted and quite frankly deeply disappointed by the level of treatment provided to us at the rooftop and the failure of any appropriate follow up or accomodations. The location is ideal, however if you can shop around for a better hotel PLEASE do so. Absolutely a true waste of money. Website is highly misleading, there is no spa available and the pool was "under renovation." Not worth it.
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