Checking in was a nightmare but we booked through hotels.com and not sure who was at fault. Skipping that scenario-we checked into a "fabulous" suite. It was not fabulous in anyway. There was water damage in the bathroom; a magnifying mirror on the wall in which a huge area of the mirror had been scraped off-looked like a big wad of black gum was stuck to it. There were also stains on the couch in the sitting area. We chose the fabulous suite because we traveled with our son so wanted a separate bed area. The fold out couch was years old with a thin mattress laid over uncomfortable springs..like a fold out cot from the 50's. My husband and I had a drink the lounge/bar. The sofa we sat on was not just thread bare-it had tears all throughout. The other furniture in the lounge was in as bad a shape....shredded and stained fabrics-quite disgusting. The outside area in the back near the pool had cigarette butts on the ground along with bits of garbage. At checkout our buill showed double charges for Wifi use (which they corrected) and charges for parking which had been included in our rate (this may have been hotels.com fault). Those charges were ultimately corrected.
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