Dont know where i stand on this this hotel was stunning but they really let me down here!
I am a platinum member with IHG (about ten times over!!) and due to some delays on a flight from LA turned up at this hotel very late approx 11pm.
I was travelling on business and as such was using my business credit card. However, due to dropping a hire car off in LA and picking one up in Sn Fran (not to mention others earlier this week) there was deposits on hold all over the place!!!
Due to time difference between San Fran and Belgium..where my company card is held was unable to get in touch with them.. The hotel was unprepared to let me pay on departure even though they had my card linked with priority club card meaning i was completely risk free!!!!!
Was prepared to pay on my own card...but instead got told by the reception to move away from the desk as they needed space at the desk for people who could pay...there was nobody waiting at 11am!!!
Not the way I wished to be spoke to after nearly 2 weeks in the USA, all of which were in IHG hotels, and over 70 nights in the last 12 months in their hotels worldwide!!!!
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