I have never not had an issue with Virgin. Avoided for years but this time my partner and I booked a flight to Cairns. However, my partner had to fly earlier in the week. As there is no option in the online book in to relay this I thought I’d do the right thing, not check in and get to the counter early to let them know. I assumed foolishly that as I had paid for two seats, I would still get allocated two seats and have the one next to me empty! No, because I had not checked in online all the aisle seats were taken and I was squished on my own in a middle seat! Their policy does not allow refunds which I am reluctantly forced to accept as a standard rip off by airlines but not allowing me to keep a seat I paid for is downright unfair. I loathe unfairness and will continue to boycott Virgin airlines wherever I can and urge you to do so too.
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