In earlier post I complained about the run down state of this hotel and emailed my comments to the Hyatt's customer service site. I received a response to my concerns rather quickly and was offered an upgrade to the best available room during my next stay at any Hyatt. I appreciated that my complaints were taken seriously and hope the Hyatt will address the renovation issues brought up in several of my fellow tripadvisor's reviews. I feel that the response from customer service is a step in the right direction.
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