Hotel is fair, the customer service needs work!!! The entire front desk acts like they have no idea about the problem. A family of four complaining of the noise level, we were moved. Funny, we were moved to the same location just down a floor. When we called again, at 11:00pm, the front desk clerk responded with 'Oh, yes, you are right above the bar and the noise from the band in the bar below you travels'. Hmmmm......No explaination of this when we checked in and asked for the view of the pool. ( I was at the desk with my younger children) You think they would have said something, anything about the noise vs the pool view. They all should be trained with a little customer service.
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