We spent three nights--long weekend--recently. It's a lovely facility; staff is helpful and good humored. We booked through my company's travel service, and had a decent corporate rate for this hotel--$285 per night for a 'traditional' room. It was fine; no view, but that was no big deal since we spent most of our time out of the hotel. Normally these 6th floor rooms go for $500+, so I was perplexed when the second day we had no washclothes--had to ask twice for some--and the next day we were short one towel. And one night at turndown, we only received one chocolate! I know this sounds petty but for a hotel of this caliber it's the little annoyances that get to you.
Larger concerns--we were charged $16+ per day for internet access. When I mentioned it at checkout, the desk clerk smiled ruefully and said that many people complained about the charge.
Breakfast in the dining room was delicious but wildly overpriced. After the first morning, we had breakfast at a great litter diner called 'Viand' on Madison a couple of blocks south. Cheap, tasty and cheerful in a New York sort of way.
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