We stayed here this past weekend and I must say that average is the best description of this hotel. The location is great - right near I-77 - and there are lots of restaurants nearby. The person who greeted us was not overly friendly, but gave us our room key, which I guess is all we needed upon checking in, though it would have been nice to be greeted with a smile. The complimentary breakfast in the morning was very nice - you could even make your own waffles. For a free breakfast at a Best Western I was very pleasantly surprised.
The major negative about our two-night stay was that we did not receive any housekeeping services the entire time. The room was freshly cleaned when we arrived, but they did not visit our room on the second day. We did have the do not disturb sign up until 1pm, but then removed it when we left for the day. We saw housekeeping two doors down having lunch (in a guest room, which we thought was a bit odd, but maybe it was an empty room) and assumed they would come take care of room. They did not. When we returned late that night our room had never been cleaned. Upon checking out, I asked what the housekeeping policy was and explained that our room was never cleaned. The front desk checked with housekeeping who said that we requested no service. In my book, asking not to be disturbed until around 1pm is not the same as asking for no service. We did this back and forth a few times and then I left.
I am not that messy of a person, so it wasn't a big deal, but it would have been nice if they had just apologize for the oversight as opposed to arguing with me about it when I asked.
Overall, the hotel was perfectly acceptable for the price, but I don't know if I would return. There are equally priced hotels in the area that might have better service.
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