What is Dream Downtown hotel? For sure is an atonishing hotel, mesmerizing architeture, refined taste, trendy, cool, with a very unique look. But Dream Downtown is as well a Beach Club with a sexy swimming pool, a fake beach with fake sand, lounge music as well. Oh , It is a bar/club called PH, very poshy too. The lounge music, is so well selected and different that makes u want to stay there just to enjoy and c what song will come next. But Dream Downtown has problems. In my point of view, the problems every boutique hotel has. Staff! If u have to check in after 6 pm , which was my case, train your shouts and screams cuz that´s the only way to comunicate with the front desk. The same music is too loud, u can´t understand anything people in there are talking. During the daytime, the front desk is always ready to help u, and the concierge is very efficient and nice.The house keeping was handy, sympathic, attentious and I have to addmit the reality that makes the Dream hotel dreammy!
Problems with the clubs that they have. If u r a host , u want to be treated the best, I mean, u r staying at the hotel , u supposed to have some priorities. That didn´t happen. When there was a party , or if u need a chair at the beach, the staff didnt´even ask if I was a host. The line to go to the PH , has a host, with that will make u think twice if u want to go in there, And the awful thing that happened is that when I arrived at my floor and c a drunk lady on the laying downcompletely wasted, and I needed to call the front desk , ( at the third time,they answered because of the loud music) to come and help her. The main problem with Dream Downtown is that they have it all combined, and it´s good, but at the same time, they don´t know how to separate and c that they are a hotel, with guests, that must have the priorities at all time. The other things included in the hotel , are just the others. The customers must hosted there, must come in first place. To be really a dream, that´s where they should look , by trainning the staff, and by giving priorities to the guests.
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