Although the seat was the standard hig- quality of Singapore airlines, the A380 (SQ231) long-haul configuration was a bit tight. There is a fair amount of wasted space that would better benefit passengers.
Being on the lower deck, the boarding was efficient and easy. The cabin attendants were their typical pleasant, elegant, and accommodating way, that separates Singapore Airlines from the rest (Well done!).
Seat features, standard for Singapore airlines, are much better and more traveler-oriented than all others. Other carriers could learn a thing or two about this as a major selling point, given today’s “connected” travelers.
SQ231 being an overnight longhaul had very limited and downright disappointing food options, despite the great service and attitude of the flight attendants. The chicken puff pastry was small and skimpy, and quite dry. I had the pizza bar (the flight attendants accommodated my request) was dry, and under-appetizing. In both instances, the portions were quite small. The food tray service was quite good, with the standard of Singapore airlines, so I’m wondering how the entree items were so poor and unappealing? They were packaged in cheap, card stock boxes that were definitely well below Singapore Airllines’ standard of operation and service.
Overall the flight and experience were good, but there are a few areas of opportunity for improvement that would not result in a significant financial impact. Indeed, this part of the flight experience detracted from my image and impression of Singapore Airlines.
airlines reviews