No sympathy for a customer at all. I flew from Durban to Johannesburg had a layover of 2h 15mins before flying to Angola. I had a negative covid results from a government clinic, had sma confirming my results, only to be told that was not allowed. I had to call the lab to send me one with a QR code. While we were waiting for results, the boarding pass closed. Later i asked if they can assist they told me i was supposed to change dates an hour before, but they never suggested that to me, then when i emailed them later, they told me the staff suggested i change the dates and I refused. I did admit I didn't know that covid results wasn't allowed, as at clinic they assured me it was ok. Customer care is worse. I wouldn't suggest anyone to fly with this airline.
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