I really expected more as we had stayed in the property 4 years ago and found it to be delightful. What were the problems: 1) I booked the room and made note of the fact that we were getting married while staying there. Hotel did not acknowledge this in any way. I didn't expect a lot but at least some recognition of the event. 2) In fact the room we received was on the top floor and the furthest possible from the elevators (literally as I checked the layout of the hotel). 3) Lobby and other common areas closed during our stay. Not much they could do about this but I would have liked to have known before booking room. 4) No ice machines on floors. If you want ice you have to ring the front desk (which was an experience in itself as there was nothing on the phones telling you who to call other than the valet or concierge. When you called these numbers you would more often than not get voice mail. So you leave a voice mail to get ice? Not a good set up. 5) Room was really small. I am used to that in large cities (Chicago, New York etc.) but you had to move the ottoman at night and block the door so that you could get to the bathroom. 6) Coffee in lobby not out until 6:30 or 7:00 in the mornings (coming from the central time zone this was way too late). 7) Rooms are recently refurbished in the style of a "W" hotel and very hip but not to my liking (ok this is a personal taste matter. But the rooms previously seemd much more elegant.)
Overall the location is nice at the top of Nob Hill but I don't think I would stay here again. And ignoring our wedding date is really inexcusable.
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