Worst customer experience ever. Absolute joke of a company. Order food, costing a fair whack, waited not over an hour but was forgiving as was new years eve. The driver arrived and opened the bag and I knew it wasn't ours. He went to the car and retrieved another bag and again, not ours. He said he must have mixed it up with another order. He leaves and I contact deliveroo who want evidence, in photo form, I have the wrong order. Well obviously I didn't take a photo as the driver took the wrong food back. What I did have was the name and the order number of the wrong food and the restaurant having contacted deliveroo restaurant support to confirm this had happened. Still no refund. Fortunately the restaurant, a chain, who said they hate deliveroo with a passion, resolves the issue while deliveroo just simply refused any refund or discussion on the matter. From now on its just eat or Uber for us.
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