We stayed at the W Hotel in San Diego for two nights and had a wonderful trip. The hotel itself was beautiful, clean, and the rooms were spacious. The concierge, however, was extremely unhelpful in providing restaurant recommendations and directions. We had three separate experiences where we asked for help, and each time, we were treated coldly without proper direction. When asking for restaurant recommendations, we were provided with a few "chain" recommendations, which was not exactly what we were looking for while on vacation. I also had to ask in a variety of ways how to get from place to place, and again, was offered minimal to no help. Each person was also extremely unfriendly and actually rude. If you do stay at the W, you should not rely on any recommendations or help from the concierge.
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