I put my mother up at this "4-star", $317/night Hyatt property for 3 nights in July. The furniture in the room was shabby (ie, dilapidated - not "shabby chic"), the concierge literally could not offer a single suggestion for a winery to visit for a day-trip to Sonoma (or bother to try finding one) or even provide a printed map of the city's iconic 49-mile scenic drive, and one night the lobby staff completely ignored the fact that a woman stumbling around the lobby was so drunk she could not stand nor even recognize where she was. When I relayed this info via the guest feedback request I received after the stay, I received a nonsensical reply from an assistant manager stating that the employees who sit behind the concierge desk wearing Hyatt uniforms and name tags are actually 3rd party contractors, not Hyatt employees...as if that makes any difference to a guest or justifies their "4 star" rating and $300+/night room rates. I'd recommend that prospective guests either spend the extra money to stay at one of the city's many elegantly appointed and professionally staffed 4-star hotels or research the many cool boutiques hotels around town that provide superior amenities and service for the same price or less.
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