We stayed at this very same hotel about a year prior, but did not experience the same top-notch service as before. I called a few days before check-in to request a king bed on a high floor. The person over the phone was very nice and even asked me if I wished to have a nice view, to which I of course said yes. When we arrived to check in, the person at the desk didn't say anything about the special requests I had made earlier. Instead, she handed us the keys for the 3rd floor. I mentioned my request, and she said the best she could do would be on the 6th. The hotel has 14 floors, so to me, the 6th floor was on the lower half of the hotel. When we got up to the room, not only did it smell slightly of urine, but it had 2 double beds instead of the king I had requested. I called down to the desk to speak with the same person that checked us in, and I explained that we had requested a king. The only upside was that she sent a bellman up to the room with new keys instead of having us go back down to the desk. We were still on the same floor, but this room had a slightly better view than the other room (view of parking garage). Oddly enough, this room also smelled of urine. The ceiling had a water stain on it & was missing a large piece of texture, which just made the room feel run-down. Our previous stay just happened to be on the 10th floor, which is usually where Honors members stay. I'm not sure if the rooms were not as nicely kept as the higher floors, but it sure did feel as if that were the case. Also, we only received 2 full-size bath towels, which seems a little subpar. The accommodations at the last Holiday Inn we stayed at were actually better than this Hilton, so I am a little disappointed. I don't know that we would stay at this hotel again, except in the event that we really wanted the balcony. Parking is $14 per night, so keep this in mind when you book.
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