This hotel has changed his name lately and the only real change was the price, increased of course.
It is very well located, in what I think it´s the best location in town. It´s a small hotel, not that giants with so many rooms.
It has, nevertheless, 2 problems:
1) the noise - there is a hospital beside it and the windows simply don´t block the sound. It´s not that bad, but annoys a little
2) The service - at the front desk it´s fine, but they need a training how to deal with the phone... It takes always too many minutes for you to be answered whe trying to contact front desk or concierge. They just don´t care that you are in line waiting. Once I was trying to ask something, they left me hanging on line for more than 10 minutes and, when I was answered, I heard "room service not avaikable at this time" and then they just hung up! In 5 seconds... I was using the loudspeaker and could´nt even answer it! Simply ridiculous. The girl at the front desk said she could not hear me. Come on!! If she was a little concerned about her guest, she should noticed I was waiting - for more than 10 minutes - and should at least try to check what was my need (I was not room service!)
Result - I needed to dress myself up to go down to the reception to simply ask a question!
So my advice is: the team has to be better trained not to leave guests unanswered!!
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