I used to think of Sheraton as a higher end hotel, but this one definitely was not. The first issue was that I had to wait in a long line for check-in, which is always a trial after a long flight. There were only two hosts waiting on people at 6:00 in the evening and one was tied up with a problem that I never saw resolved, ergo one host for a long line prior to a conference week.
My room was very small, barely room for the king sized bed and a single chair. The bathroom was so small that the counter stretched over the industrial-type toilet and the make-up mirror was mounted well over my head (and I'm 5' 7") atop shelves and towel bars. For a single traveller, size isn't an issue, but it would have been crowded with even one more person.
My room was near the elevators and I could hear the rumble of them often, although it did not disturb my sleep. What did disturb my sleep was my inability to get the room to a cool enough temperature, which was odd since I froze the whole week in the conference rooms below.
Maid service was thorough, but the linens are tired. One towel had strings hanging from the frayed edges and my sheets actually had a slit in them. The towels didn't exactly look bleached, with light makeup stains evident even after changing.
The hotel is in a horrible location. There is nothing worth seeing close by and the only decent restaurants within safe walking distance are those in the hotel. I asked my breakfast server where there was a nearby drug store and she suggested that I take a cab if I wanted to go anywhere. That may be more a statement about Dallas than the Sheraton, but it's disappointing to go to a new city and not be able to leave the hotel!
The hotel does have a decent restaurant and an extremely nice internet lounge. The fitness room is large and inviting, but since I didn't feel like parading in my workout clothes through the lobby to get from my tower to the one where the center was, I never actually used it.
The staff at the conference was great. Water glasses were kept full and dishes cleared quickly. The conference room was extremely cold, but AV support was excellent.
I would stay here again if it was a conference location, but if I were spending my own money, I'd choose something else.
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