We have stayed for 6 nights at the Carlton Hotel during a city trip to NYC. We were basically satisified but experienced some problems:
1 We booked a Travelzoo promotion which promised us a newly renovated guestroom. However we were allocated to an old room. Upon request we were able to change rooms
2. The room we finally stayed in was very noisy. It was located right above the ventilation system of the hotel. The windows didn't close completely and therefore it was very noisy in our room day and night
3. Finally: On the day of departure we stored our luggage in the hotel since our flight left in the evening. We we arrived back home we realized that money and clothes were missing. We have sent several e-mails to the hotel management but no one seemed to care and ever respondend.
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