Of the 4 nights we spent here, we did not have a good nights sleep. The rooms by the elevator (525) are very noisy. Having been moved on night 2 we found ourselves in a room which was even more noisy; separated from our neighbouring room by only an adjoining door rather than a wall. Even with earplugs in, we heard conversations, television and bathroom sounds clearly. Given it's midtown location, the hotel really needs double glazed windows too. The staff were generally lax, with the exception of the Concierge who were helpful and friendly. Our 'Spectacular' room (1612) was far from considering it's price tag; the bathroom was absolutely tiny and basic and the room was ok; nothing special and certainly not a patch on the W Times Square.
PROS - Location.
CONS - Noise, Nonchalant staff, Lack of ambience in lounge / bars, crazy wifi prices.
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