Room 697 has NO heating, and although the outside temperature was below freezing, a call to the maintenance engineer produced no action! Reception and Left Luggage staff were very helpful and friendly, and the position of this hotel is superb - in the centre of EVERYTHING, and one block from Macey's! Room equipped with hair dryer (we used ours as a rather ineffective mini fan heater!), ironing board and iron, plenty of clean towels, bed linen changed etc. - but a drink-making facility would have been welcome. A cavernously-huge hotel, famous in the 20s, 30s, 40s, but long overdue for a refurbishment. For a short stay, in the centre of NY when time is important, it's OK, but if visiting in the winter - check the heating in the room is working!!
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