Aurigny Customer Service staff must be the worst in the world, the recent fog caused some delays at U.K airports, whilst still on the island having a meal before my flight at a local restaurant I heard that there was flight delays so I telephone Aurigny to find out how long etc, I was told no all is well get here on time. Turned up for my 5.15pm flight at just before 4pm and was immediately told story five hour flight delay nothing we can do, went to customer services - who were useless. Whilst I was speaking to a man there, a lady in the back ground put a leaflet on the counter in front of me and said "its all in there" and went back to her seat and sat down, the leaflet was about delays, great customer service. We went upstairs and ordered some snacks and drinks and just as I paid, tannoy announced that our flight was now leaving ASAP and was going to Liverpool, not Manchester and that a coach would be there waiting to take us to Manchester. We left everything, checked in and then sat for over an hour in departures. Finally arriving at Liverpool guess what no coach and no one aware of this arrangement, eventually a Liverpool airport member of staff said she was arranging a coach for us, some people asked if a taxi would be paid for by Aurigny and they were told no, now near 10pm and most of the passengers now left making their own way to Manchester the member of staff returned and said she may have a coach for us, and then said where is everyone. Well they have all gone was the reply and we are off too, thanks for the help. Aurigny`s objective was just to get shut, thanks to them I had to make my own way to Manchester at 11pm collect my car and then drive back through the thick fog getting home at near 1am, it would have been safer for all just to get the next safe flight out. When I telephone Aurigny for a refund for the taxi I was told no chance, not our fault and once off the island not our problem and that they are not part of the EU rules. When I tried to put my point I was then told by the young girl on the phone that she was now terminating the call. After a couple of calls I have now been told that I am getting my Taxi fare back but thats it, no compensation for the delay at Liverpool as we were off the island and not their problem. Customer services at the airport and on the phone score nil, urgent training required nothing complex just the art of communication would be a good start, how to talk to people.
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