My husband and I stayed at the hotel on January 21, 2012. Great location, but service a little to be desired. One of the coldest days in Chicago and NO HEAT in our room! Someone brought up a space heater that barely got warm. When I called and said it wasn't heating up, they said, "takes a while to heat up." They never even offered to relocate us to a room with heat. When I asked about changing rooms, they wanted to charge extra. I was told, "We are giving you a free breakfast." We stay a LOT in Chicago and we have a lot of choices. Very disappointed in the service. On the upside the breakfast and the breakfast staff were great. Upon checking out I complained again to Front Office Day Manager and she gave me her card and said upon our next stay contact her and she would upgrade our room. Sorry, but after that stay can't say there will be a next time.
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