My husband and I stayed here from 12/31-1/3 for vacation/Winter classic hockey game which was AWESOME! We booked our room through the hotel's website so we could guarantee our room type. We got to the hotel late and unfortunately since it was New Years, the hotel was PACKED! People were everywhere and we could barely park our car in the front to valet it. We wanted to find a parking garage but we were too tired. Valet is 42 dollars and I suggest you dont use it b/c it's crap. Basically when you pick your car up they dont just bring it to you already running and warmed up. You go below the hotel and all the cars are parked one behind the other turned off. You have to go figure out where to get your keys and then if you're parked behind someone that's not there yet or not ready to leave you pretty much have to just sit there and wait. Now we just happened to stumble on a self parking garage attached to the hotel that nobody wanted to tell us about. There is an elevator that takes you from this garage to the 2nd floor. It's 30 something to park there for 24 hrs. The good thing about it is you dont have to pay that flat rate like you do at the hotel. I would suggest taking advantage of this garage if you want to save money and time. Anyway, we go to check in and they tell us we were staying in a room with double beds after we specifically booked a king through them about 5 months in advance. They told us they were booked for the night and possibly could give us a king the next day. I thought this was wrong b/c our reservation did not say that there's a possiblity that we may not get our bed type like travel websites say. IF it had said this then i would have understood but we were tired and just wanted to have a nice vacation without having to change rooms. Basically she couldnt do anything but give us free breakfast coupons. Whoopee. Granted it was for the 25 dollar a head buffet but still we didnt plan on eating at the hotel but there was nothing we could do. Room was adequate. Just a plain old room. The mattresses on the bed are so soft that you actually sink into them. This may sound good for some people but if you need some support on your back and you're used to a more firm bed, you're going to have trouble with these mattresses. There wasn't any noise we could hear through the walls but outside the door from your bed you can hear EVERYTHING. All we heard every night we were there, not just New Years where you expect it to be loud, were doors SLAMMING and people yelling in the halls. I got woken up every single night by the doors slamming. It was awful. Our room we got switched to the next day, which was a king but no upgrade, apology or anything was a view of the "lake" Well we couldnt see the lake b/c all the buildings were covering it. Oh and we also didnt get moved until 6 pm. How caring and concerned they were. Well saturday morning we got woken up by a loud helicopter helping take construction up to the top of a buliding across the street. There is a bunch of construction there so it will be noisy in the mornings. The location of the hotel was convenient though. About a 5 minute drive to Navy pier, we were able to walk there in the 12 degree weather :) on New Years. Right across the street from a movie theatre and bowling alley. About 5 minutes from the museums. For the price it was the cheapest we could find for the location we were looking for. I would try and find something better next time. If we couldn't find a better hotel for around the same price i wouldn't be disgusted staying here again, i would just brace myself that little things could go wrong and it could just be an annoying stay.
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