The check-in process was at best tedious. The day trip from the lobby to our room was not what we needed after a12 hour flight. After asking for a better room as a SPG Platinum member, I was informed that i was already on the platinum member floor...Ouch: must be the only one in the world! The first call was maintenence as the aircond (seriously old loud standalone model!) was not working. On the positive side the breakfast buffet was good.
hotel reviews