Just needed a place for one night in NY and booked this hotel on their web site due to the fact that this was about 50 USD cheaper than other 3 stars in the similar location and they also promised free Wi-Fi for booking at the hotel website. What a mistake!!! Check in, check out was very slow with some people behind the counter doing something instead of helping long line of clients. Room they gave me was actually hudge. Some kind of two-rooms suite with a bed in both rooms, two TV's and coach with small desk in one. But it felt like it is 100 years old and DIRTY. I was actually afraid to seat on anything or even put my staff on the coach so unclean it felt. To top this up it was no heat at all in both rooms when I moved in (not suprisengly as the heaters they have should be consider an antic by now). It took two hours and two calls to get someone to the room to finally fix it. Bed was extremly uncomfortable and I had a headache all next day. May be from the bed? Or may be from these heaters? And this free Wi-Fi :))). It worked on its own schedule, total for two hours total during the stay. Few calls to "support" did not change anything. I was told that they know about the problem and are trying to fix it. They were still on it, 20 hours later when I was checking out. Well, location was great...
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