Larnaca to Gatwick. In flight was OK, what you'd expect from a budget airline. In flight entertainment via their website to your device was an unexpected bonus and worked well for me, but I was the exception as a lot of passengers complained they were unable to connect. However, this airline has woeful customer service and the on-line check in procedure simply doesn't work. For customer service, you have to wait for a call back that never comes, tried to have a name changed on the ticket, but they refuse to do this (unlike other airlines, were it wasn't an issue, just went on line and altered it). You can't add baggage via website either you have to do this by phone. Come on Cobalt take a look at the competition and make improvements. I wouldn't use this airline again, their procedures are too clunky and not customer friendly, and they simply ripped us off as we had to purchase another ticket rather than let us change the name.
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