What a disappointing stay! Lovely location near the park, shopping and museums but the hotel was understaffed and the ones who were there did not care and were "uninformed". We were told that the kitchen was equipped with a conventional oven. We asked specifically about this but no, when we arrived with raw turkey, we found out that none of the rooms have conventional ovens. OOPS, what to do with the Thanksgiving feast? The dishwasher was broken and we were promised a repair person the next day. We were even given a time so we could be up and ready. Next day we were told that no repair person was available. Beds miserably uncomfortable! Even if you do not want to cook, you might want to sleep comfortably. How is that the housekeeping staff missed seeing the bright green reading glasses a previous guest left? Makes you wonder what else they missed, hmmmm....
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