My wife and I booked a two night stay at the Westin LaCantera Resort. The lobby and public areas were very nice and check in was quick and friendly. Our room was clean, however the view was of a bland courtyard. The heavenly bed had lumpy and worn out pillows that needed to be replaced and the comforter was like a heavy mat. We also found most of the staff unfriendly. I would recommend that guests not use any of the services offered, they are overpriced for what you receive ($14.00 for a 4 minute phone call and a $10.00 resort fee per day that is not mentioned when making a reservation). The heating and cooling system was not working properly. You have to select a temperature and the system is supposed to maintain that temperature. However, in our room, all night it would get hot, then cold, hot, then cold. The best part of the stay was the heavenly bath that featured a shower with two heads, a nice double sink, and a toilet area that can be closed off from the rest of the bathroom. If you would like to dine away from the resort, you have to travel about 7 to 8 miles to find a selection of restaurants (unless you like to eat at the mall). Overall, the hotel was a disappointment. In the future, we will try another hotel when in the area.
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