UPDATE- after leaving this review, I had the sales rep call me back. She was very pleasant (just like the first time) and very helpful. She promised to get this resolved and she did. I do believe that things can go wrong; it’s how a business deals with them that’s important.
I have reduced one star, just for the issue with no one taking ownership of the complaint.
I was mis-sold 50inch TV brackets when I purchased 65inch TV from Hughes. I asked at the point of purchase that these brackets are for 50 inches and I was buying 65inch TV. I was reassured multiple times, they will be fine.
When the joiner and electrician saw the brackets, they said they are not fit for purpose.
It took multiple attempts to actually get anyone to resolve this issue. Telephone team said please email. When I emailed, I was told it was a shop floor sale as done through shop live so to contact them. Even though website clearly gives the email to contact.
Further more, they themselves agreed the brackets are only suitable on a stone wall. I had shown the sale rep the timber wall that the TV was going to go on so she knew.
Final straw is they expect me to pay £30 for returning the brackets, which were mid-sold to me.
My experience so far has been very disappointing with both the products and after sales service.
company reviews