Ugh, we just got in from New York, staying at Hotel Carter on W 43rd Street. We've been going to NY for 6 years, and have never experienced a "HOTEL" like this.
I read many reviews on it before I booked, and it just seemed to be "you get what you pay for" and $150 per night is VERY appealing, especially for the location. The room was fine, it was warm, and had 2 king sized beds. It was a little tacky looking and the walls were dirty, but it was a place to sleep. The bathroom was clean also, but our toilet would NOT flush properly the whole time.
NOW, onto the more important things. We had things stolen from our room. 2 of my mothers medications came up missing. We tore the room apart trying to find them! And they were not in there. We informed the front desk and asked them to call the police. They said, "No YOU call the police."
The next day in the lobby we spoke to another gues who had things stolen from her room. We called the police to file a report. He told us he has had 1000's of reports filed due to theft there. While we were speaking to the officer, another guest came up and said a $350 game was stolen from his room also.
You WILL be disappointed if you stay here. I am very surprised to see not ONE review mentioning theft. Unbelievable. We left a night early. This place should be SHUT DOWN!!!!!! LOUSY customer service, they just do NOT care! Save yourself the trouble and do NOT STAY HERE.
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