From the very beginning I should have known it was going to be a disaster. My friend and I were greeted by an "I'm sorry" from the man behind the front desk as we struggled to get the door open with all of our luggage. Then we were given someone else's room. That's right we lugged all our bags up to the 3rd floor and walked right into someone else's room. When I went back downstairs to get another room it took 10 minutes and another man behind the front desk got rude with me when I asked to speak with a manager. I was told there was no manager working that night...which I thought strange since Lincoln High School was having their prom their that night. I thought things could not get worse but the next morning the whole hotel was without hot water. All they could do was knock $50 off my bill. I was insulted and have never been treated so poorly in my life. I will never stay here again and I am telling all of my clients who visit San Diego often to stay away from your hotel.
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