This airline first would not honor our request to refund a ticket for 5 traveler that could not make it, then when we arrived they offered vouchers to volunteers to take a later flight, but would not take ours, then simply took our spare seat away. I had purchased premium seating for my family to sit together with a small child, but they did not have our seats assigned. We boarded last. Then 2 out of our 5 bags did not make it on a short, direct 1.5hr flight. It was impossible to contact the airline, they kept giving us different numbers to call, one of which was Lufthansa. Finally two days later we received an email that our delayed luggage arrived at the destination and I took a ferry boat and taxi to the airport only to find out one bag showed up. We had to repurchase clothing for the family member, then received a note that our lost luggage was sent back to our home airport in U.S. Simply no sense of customer service. Ticketing agent interrogated us inquiring about our travel plans, flipping thru our passports, questioning authenticity. Gate agents were no help, general sense of confusion and chaos. Gate agent ran after us and plucked the spare ticket out of my hand to seat someone else. Very odd experience, resulting in cascading effect of ruined vacation.
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