Flying from Melbourne to Bangkok via KL. A midnight flight. No pre-check in fast track service. Staff at check in rude. Flight delay for more than an hour with no explanation. Aircraft is there, must be some technical issue. The crews was not very warm welcoming. On arrival to KL, told the connecting flight was cancelled. I was never told about the cancellation. Has to wait in the KL airport for extra 3.5 hours. Was told by agent the flight was cancelled 3 weeks ago. I was never contacted. I would have ask for refund and go for another airline as I need to be in BK at 2pm for the meeting. Compliant but no reply as usual. Inflight service is sub-standard, crew not interested to the passengers. Food is ordinary. I don't think I will use it the airline again.
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