Although the tickets were a few hundred euros more expensive than other airlines, we booked a return flight from Munich to Singapore since we expected high standards from Singapore Airlines. But we were extremely disappointed with the provided service. These were the main issues:
1. Food & Drinks:
The food was insufficient (no snacks, etc). The lunch/dinner was served at the beginning of the flight, and "nothing but water" was given for the next 8-9 hours until the breakfast was served! I have never experienced hunger during a flight but this one which led to severe stomach pain. Therefore, I could not even eat the breakfast and left the plane and started my journey in a miserable state.
The food was also of poor quality and incompatible with public taste. The prawns served with coconut rice were so spicy that eating them was unbearable. A lady in my row had to ask for some milk to help her tongue from burning.
Water was only served in small plastic cups, and there were no bottles of water provided for the passengers for such a long (11+ hours) journey! No other beverages were served between the main courses. And when I asked for the whole can of coke while serving the food, the staff refused my request.
2. Check-in:
Singapore Airlines are partners with Lufthansa. They referred us to check-in with Lufthansa (since the first leg of our journey was operated by Lufthansa), but Lufthansa did not allow us to check-in either and referred us to Singapore Airlines. Ultimately, it was impossible for us to check-in online because of this ridiculous circle they both created.
On our departure flight from Singapore, we were waiting for more than an hour in the check-in queue at the airport since a few check-in counters were operating and they were unbelievably slow.
3. Comfort:
The seats were very uncomfortable, and I have flown lots of long-haul flights with different airlines in economy.
I am sorry that I chose Singapore Airlines to fly with, and I'll never fly with this airline again.
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