I spent two nights at the W Seattle this past weekend. I have to admit it was not a good stay. To begin with, I entered the address in my GPS. When it said I had arrived at my destination, I couldn't find it. The hotel lobby is undergoing renovation and there's no markings to say the entrance was around the corner on Senecca and the only sign I finally found (after driving around the block again) was the unlit W plaque. As others have mentioned, the lobby is undergoing renovation and it should be completed within a few more weeks. Hopefully that will improve the visibility issue.
My room was nice. An upper floor corner room with floor-to-ceiling windows. A nice view of the library and the city. The room was comfortable but there was a big white spot on the night stand next to the bed that could have easily been buffed out (it was just wax from someone setting something wet on it). In addition, the wi-fi didn't work in the room. I called the front desk and they connected me with their off-site IT department. They were able to fix the problem for a little while but I ended up making another call the next day again for the same problem.
Be sure to check you bill before checking out. Remember having to contact the IT department a second time? When the front desk connected me with them, they charged me for the phone call! They also charged me for room service I ordered that I had paid cash for! The front desk said they would back out the charges but couldn't print a receipt for me. They e-mailed one to me but instead of backing out the charges, they billed me a second time for them! Thank goodness for American Express. I just called them and they'll deal with it.
Hopefully things will improve. I talked to SPG corporate customer service this morning (I'm a SPG Platinum member) and they set up a file on it but I doubt I'll stay here again. Next time I'm back in Seattle I'll go back to the Westin, which was my first choice but was sold out for one of the nights I was in town.
hotel reviews