As a frequent traveler for business and pleasure, I've stayed at a lot of the major chain hotels, but the Sheraton Chicago Hotel and Towers was really sort of a letdown. I'll focus on the positive first: The location is great, walking distance to Navy Pier and many other sights. We had a great view of the lake from our room, it was beautiful. And the beds were easily the best thing about the hotel. Phenomenally comfortable.
The fact that you have to pay for wireless internet is disappointing, but the fact that you have to pay to use the fitness center is ludicrous! Sheraton should get into the airline business they way they nickel-and-dime their customers at this place.
Our room was rarely actually cleaned during our stay, and on the days it was, it didn't happen until around 4pm or so. "Cleaning" consisted of rearranging the blankets on the bed and emptying some of the trash cans -- no vacuuming, cleaning of the bathroom, etc. In fact, when I first arrived in the room, the bathroom floor was covered in mysterious blue-green stains. They were diligent about cleaning the OUTSIDE of the hotel, however -- at one point, my mother walked out of the bathroom wrapped in a towel to find a window washer hanging outside our window. Most hotels warn you about stuff like that, but not the Sheraton Chicago. The final straw came on the last couple of nights when the guests next door to us were running up and down the halls, slamming doors, and shouting profanity. We called down to the front desk multiple times but nobody ever showed up or did anything about it.
Chicago was beautiful, the people were great, but I can't imagine why anyone would stay here for the price, especially considering all the options in the area. Just poor standards, especially for a Sheraton.
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