I booked the flight to Bali. I reached Denpasar 10:30 am today and after searching for my luggage for 2 hrs, I asked at the airport about it and they said that your luggage has not been picked up from Sydney. We had our little son with us and all luggage was checked in. They said it will be delivered by the next flight to Bali from Sydney. But nothing got delivered so far. Its been a day without clothing. I end up with spending hundreds dollars worth of clothing. I have booked the meal already while booking the flight. Staff asked to give them proof of meal booked. I mean they don't have any information about anything and they refused to give a meal. I paid twice for same meal. Worst service ever. Do not spoil your holidays by travelling with them.
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