Excellent customer service, I have had to ring Shell a few times to sort out my energy since my swop from my old supplier last year. This call was to discuss my bill, meter reads and to gain an understanding of my payments. I spoke with Gaironesa for approx half an hour, she was excellent. Very patient explaining everything in detail, very knowledgeable about how my bill is calculated and why my account was showing as credit, she was able to recalculate my up to date bill and explain the outcome. Gaironesa also helped me get a very quick appointment for a smart meter to be installed. Really great experience and such a lovely, knowledgeable, friendly, personable Shell representative. Thankyou Gaironesa you were brilliant!
Jenny
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