Delayed my first flight from Singapore to Kuala Lumpur, Malaysia Airlines staff promised that the second connecting flight would wait for us, then later they changed my KUL flight to PEN the next morning. The staff on ground promised that luggage will put on priority to go on board together with us on scheduled flight, ended up none of the promises happened. Luggage now is missing. All their customer services was of no help, mishandling dept refused to answer any of the calls, emails got blocked. During the delayed we tried calling, after a while they even refused to accept any of our calls to let us know what is going on. Calls keep getting cut off. This airline is really spoiling the country's image.
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