My wife and I booked round trip flights to Majahanga from Tana with Air Madagascar on January 21st. Last Saturday due to the continued stringent travel restrictions in place in South Africa and Madagascar and the uncertainty the idea of well any kind of travel really during a global pandemic we sadly were forced to cancel our honeymoon. We informed the airline of our decision in writing and four days later (i.e. yesterday) we received an email (from a Gmail account no less) offering a single penalty-free flight change valid 'til January 2021 despite our expressly requesting for a refund. Which airline in this day and age doesn't have their own email domain? Real professional outfit. We let it be known immediately in a subsequent email that we didn't appreciate not-so-subtly being coerced to accept a "solution" to a problem not of our making that benefits them at our expense. We are still awaiting a response. As others have pointed out flights with this airline are a lottery. I wish we'd known this beforehand so we could've saved ourselves the headache. We'd give them a zero rating if we could. They really are that bad.
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