Look, I have stayed at a lot of Starwood properties on business and personal travel. Personally I prefer Westin Hotels, but they didn't have the rate I needed or availability during my period of stay. This hotel fails in so many ways, it's antiquated and in need of a big time face lift. The hotel parking sucks, simply put, but I don't see that changing. My card failed twice during my stay, and it took them forever to help me while sitting at the gate in the parking garage. Room looked like a refrigerator had been ripped out and not replaced. Door to TV Entertainment center was hanging off. Hotel room service prices ($3.50 fee and 21% gratuity added) were extraordinary given the quality of the food. The employees were on vacation most of the time and seemed disconnected with the guests. At least Franklin at the front desk never screwed up my wake up call every AM, including the day of my flight home at 430AM, figure the night dude is the only guy that has his [--] together. Long story short, I won't be staying here again when I visit San Diego. I think I will try the Omni next time, looks like a pretty sweet and new hotel downtown.
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