As we stood in the garage...waiting to get our car...because valet told us to go pick up car yourself...they weren't running cars this morning..I thought to myself, "I have been more faithful to the Hyatt brand than most people are to marriages. Even though things have gotten a little slacking in our stays this past year...for almost 25 years I have opted for Hyatt. I am now wondering if it's time for a divorce! This was our first stay here...i had requested a crib on my reservation, at check-in & with 2 calls we finally got it a couple of hours later. Same with a toothbrush request. Same toiletries you would find in a cheaper motel..shampoo, soap, conditioner & lotion...no more. Ordered room service for child & that didn't get delivered as ordered. Then to top it off..we had to go get our own car this morning!! I will say..it's true..you get what you pay for...our room was $99 + $25 for E-Upgrade for a larger attached room. It was inexpensive, with poor service. Definetly a convention hotel that isn't yet equipped to handle large crowds. I would give many of them an E for effort!
hotel reviews