Great Location, great bar and generally a beautiful Hotel.Great 1st room, bigger than expected, great decor and fabulous view but we had an issue with our ceiling leaking for 2 days and the bathroom shower not draining. We were moved to another room but the room was a bit smaller, on a lower level floor and not a Lexington Avenue view. Our only compensation was one free breakfast. Service at breakfast was very slow to start and had to ask for water more than 2 times, server was not attentive or friendly but was sure quick to bring the tab as soon as the food was delivered. Additionally, we tried to use the whatever/whenever service and it was either never available when we needed it or didn't go to the locations we were interested in. Really expected better service overall for a W hotel.
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