Stay away from this company, absolutely chaotic from the start. We booked our flight in September 2022 and they changed the rules for baggage allowance from 20kg to 15kg. This was fine when we got to the check-in counter, even though the staff was 20 minutes late. When we got to the gate it was announced it was delayed by 10-15 minutes and after half an hour we could start boarding. When we got to the gate registration we were told that one of our bags had to be taken off since one of your staff "forgot" the rules had changed. Then a lady told as it is what it is. How rude! If we would have been told at the check in we could have repacked so that we had our necessaries.
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