We usually stay at a Best Western because they are decent hotels with great customer service. This hotel was a BIG disappointment. The room was adequate at best. When our door wouldn't lock when shut from the outside, the repairman was there in 15 min. or less and repaired the locking mechanism. My problem was with the so-called 'shuttle service'. When my husband called for a pick-up we were told where the van would stop and when we should be at the pick-up location. After waiting for nearly an hour and no van we took a cab back to the hotel. When we asked about the missed connection we were told we hadn't signed up for a pick-up earlier in the day and the driver had something else to do. Why weren't we told this when my husband called and asked about getting a ride? The next incident with the shuttle came while waiting at SeaWorld. We got an independent ride to SeaWorld and thought we'd get the same ride back, but changed our minds. So, we had not signed up for the return trip. My husband called and asked the receptionist if there was a van scheduled for pick-up at SeaWorld since we had not signed up earlier for a return ride to the hotel. The receptionist said that there would be a pick-up at 5:30 and we should be there at least 10 min. early (my husband called at 3 p.m.). We arrived at the pick-up spot 15 min. early and waited about 30 min. before calling the hotel and asking if we had been waiting in the wrong place. The receptionist said the van should have been there but since it wasn't she checked and found out that the driver had not left and had no plans to drive out to get us. Evidently because we had not signed up in the morning for the van, and even though the driver had nothing else to do, we were left waiting for nothing and ended up taking a cab. This was not an isolated incident. In talking to another hotel guest, when she made her motel reservation, she was promised shuttle service to a special event, but was later told the shuttle did not serve the location she needed to go. We understood that their priority is shuttling people to and from the airport, but it seems the receptionist wasn't smart enough to add our name to 'the list'. One hand doesn't seem to know what the other is doing. I will definitely not recommend that anyone stay at this hotel. However, the restaurant adjacent to the hotel has good food and service that is outstanding. The big San Diego Blackout happened on our first day at this motel. Senad Kolenovic, the Food & Beverage Supervisor, welcomed us like family: gave us a table by the window where there was light; he served us ice water, bar snacks, and cold sandwiches. So, stay somewhere else but eat here.
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