As this is only a five story Embassy Suites, there are none of the usual issues with elevator waits while guests check out with carts and doorman assistance. The staff is friendly and responsive and requests are met quickly and with great charm and grace.
The swans are attractive, but not the cleanliness of their water home. And cleaning it during breakfast is not attractive at all to the guests. Making more of the feeding times would provide good P.R. for the hotel to fit in with the swan motif throughout.
The Manager's Reception remains a big draw and a pleasant way to spend two hours, but would like to see more substance in the snacks: more cheese and crackers, maybe veggies and dip or salsa and chips.
Computers are a little slow, but pool and workout room are great. Overall, a pleasure to see how they make such good use of their facilities with various conferences and meetings, held in both private rooms and the Boardroom as well as in public space and on the first floor. It adds to the sense of community to see both commerical activities and families enjoying the recreational ones. Business visitors, families and vacationing groups all blend together nicely in this almost boutique-y hotel next the the famous Galleria.
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