OK so I'm just off a long haul flight and I've just arrived, and it's late, so perhaps I'm grumpy. I booked this hotel because I like it's sister, the Muse, but it was fully booked.
Turns out this one is in the middle of nowhere with no shops or restaurants nearby and some ominous warnings in the guest directory about double-locking your door, always checking the peephole before opening it, and not drawing attention to yourself by wearing jewelry.
Having made the mistake of thinking room service was 24 hours (because the front desk told me so), and having gone outside to discover no signs of any restaurants or shops, I called up at 10.27 to order something to be told the kitchen closed at 10.30 - after that a meagre selection of basic dishes is available.
No problem, just in time you would think. But no, according to the kitchen clock it was 10.33 and so they were unable to do something as complex as a burger ("they take 30 minutes to cook" - which apparently means you can't order one after 10pm) or fries (the machine needs time to cool down).
I was offered a chicken club sandwich ("nice and quick to make") or their very underwhelming overnight menu and also the option of phoning for a takeout for delivery to my room. I opted for the chicken club which, once a bottle of water was added, came to $43 - those delivery charges and taxes really add up.
And the first three electric outlets I tried don't work.
It's the little things which really count, if you're going to locate your hotel in the middle of a herd of car dealerships you really need to provide a service which takes account of the fact that your customers can't just step outside to buy something in the middle of the night.
Really disappointed. Perhaps I'll feel better in the morning. The room isn't bad at all other than the slight electrical problem - although I haven't attempted anything in the bathroom yet.
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