We stayed here 2 times in 2 weeks just after and before our flight from/to London. For the first reservation I opted for a ground level room when reserving at lq.com. Unfortunately ground floor rooms have some stairs to climb, where upper level rooms have an elevator access without any stairs. These first floor rooms also have no bath tub but only a shower. When checking out on our first stay I informed at the front desk if it would be possible on our second stay to have an extended check-out at 2.00 pm because our flight left at 6.45 pm. No problem at all to check-out at 2.00 pm. Great! Thank you La Quinta....
However when checking in 2 weeks later I mentioned the promise for a 2.00 pm check-out, but the front desk lady said this was impossible. No Way... We started to argue a bit, she became quite rude and stated that 1.00 pm was the utmost she could do. Ok, we lost, promise broken. I settled for the 1.00 pm check-out. However when calling the HolidayInn Express down the street they immediately agreed for a 2.00 pm check-out. But this was after we checked-in at the LQ.
If we had known this, we never would have returned to this LQ. So if you care about a extended check-out (not very uncommon for an airport hotel) you have better choices.
Another bad experience came up at night. "Big" kids were starting to have a party in some rooms and corridor just in our area. Door slamming every 20 seconds, yelling, shouting and smoking in the hallway. I just kept believing that this mess would stop, somebody would take care of it. But a around 2.00 am I had enough and called the front desk to take action. And they did, after 2 min everything quiet and it stayed that way. After breakfast I walked up the front desk to talk about the nightly disturbance. The friendly lady appologized and made a compensation adjustment. At last some positive experience. For the rest the room was clean, standard LQ. Breakfast OK. So we left at 12.50 pm with mixed feelings about this hotel.
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