The hotel itself is very clean and spacious. Rooms are typical of the Hilton chain. There was a problem upon checking in as the HHonors desk was empty. The regular check in line was obnoxiously long. The spa steam room and relaxation area is complimentary to HHonors Gold and above members. The fitness center is adequate for a hotel chain.
The beds are very soft and not comfortable. The shower head isn't on par for a Hilton but it suffices.
Twice I used the hotel's online guest portal services and twice my in room dining failed to arrive. After waiting 30 minutes, I called and they informed me my order was never received. Then about 35 minutes later I received a turkey panini. Two things: one...this was not my order, and two, it was not even the correct room. Speaking of room service, trays of food sat in the hall ways of the hotel for longer than 24 hours. Totally gross. I also used the online guest portal to order additional toilet paper and again, the toilet paper was never delivered.
The hotel is nice, the food is typical of a Hilton but the customer service portal <url> simply does not work.
Overall, due to the overly soft beds and non-functioning online guest portal and sporadic cell phone service (this is of no fault of the Hilton) I cannot recommend this hotel.
hotel reviews