Order placed for home broadband on 13th December to a property that had previously been served with BT broadband , given a provisional date of 6th January which was disappointing but had no real choice. 6th came and went , no broadband, customer service called , very apologetic and given a revised date of 13th January , date came and went , customer services called again and advised that they could not get a date from Openreach and advised that I should try another provider . Now 18th January, no Broadband , no connection date and BT app still showing provisional install date of the 6th.
Unfortunately living in a small village I don’t have an option of using a provider that don’t use Openreach such as Virgin or Gigaclear but recommend if you do you should consider.
Update - Given install date of 31st Jan , then updated by customer services that it would be 13th February then could not confirm date as no room in cabinet …… this was a reinstall !!!! After 20+ years , left BT and gone with gigaclear ( found they DID cover my village) , half the price , 5 times the speed and installation in less than. 4 weeks.
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