AAA accidentally booked me in this facility for one night. The error was corrected almost immediately. About two weeks later, the one night was charged to my account. I attempted to contact management for two days. I left my name and number and was told that I would hear from them in a couple of hours. When I called again, I was given excuse after excuse as to when someone would be there to deal with the situation. I never heard from anyone. I then called AAA to explain what had happen. After more than a week, the agent was never able to speak to anyone to remedy the situation. The agent then contacted Wyndham Corporate Offices who stated they each facility was independently operated and they could do nothing. This is the second bad experience that I have had with Hawthorn Suites. You can be sure that I will NEVER stay at a Hawthorn Suites facility again and will definitely stay away from the Wyndham name.
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