RB411 1 Oct 2007- this was merged with a flight to Amsterdam so that instead of a 4/5 hour flight from Damascus to London this was an 8 hour hike. Check in staff denied this was happening. Cabin staff were surly and unhelpful and we were only told of the change once we had taken off. There was no explanation offered and no apology. No information was forthcoming about the new expected arrival time in London. One cabin crew in the end said it was due to a breakdown on another plane but it seems odd there were exactly the right number of passengers. The aircraft was tatty - springs sticking up in the seat and flies buzzing about. At least one person had smoked in the toilet and not all food trays were collected before landing. Passengers walked around when seat belt signs were on. The worst issue is the lack of information and surliness of the crew - certainly no concept of customer service.
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