Stayed here on way to Hawaii. Rude Somalian shuttle driver! Smelly hallways. Priced right if overnight stay. Female staff very friendly, helpful. Back from Hawaii, another story. Male desk clerk at midnight says shuttle on way.20 minutes later, called again still no shuttle. Waited 40 minutes only to have shuttle pass me by. The rude shuttle driver tells me I must have called the wrong hotel for pickup. Yeh, sure. Finally at hotel waiting in line 23 minutes. Meanwhile the mae desk clerk is answering the phone and telling customers, shuttle's on its way; or if it doesn't oick you up, it's full and will be there as soon as possible. Meanwhile, the shuttle is still sitting in the hotel driveway! You know the rest...I tell the clerk he should have been honest upfront. Hotel's only 5 minutes away and shouldn't take a 40 minute wait. On a positive note, I did get military rate. A much nicer suite that was clean and comfy. The food at the restaurant is good and the restaurant staff are very nice and friendly as is the Hispanic shuttle driver. Fire the Somalian driver for arguing with the customer and disrespect. Abdi, the manager, was aware of the previous nite's snafu.
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