I had booked a one-bedroom room at the Alex. I had requested early check-in and a high floor. When I checked in at 12:30, my room was ready, on the 33rd floor, and I had received a complimentary upgrade. However, the room was quite warm, and the AC unit was tempermental. When I contacted reception, I was moved to another room immediately - a two-bedroom suite. Kudos to Dennis at reception who handled this and all matters so efficiently and professionally.
While the above does lead to biased judgement, I cannot praise this hotel enough. Location, room size, servicing and staff quality were second to none. I did not eat in the hotel, but you are in the midst of midtown - walk to Ess-a-Bagel - 5 blocks away on 53rd and 3rd for a real NY experience and a world class breakfast. Ditto dinner - Sparks, Arva, Docks, Maloney & Porcelli, Smith & Wollenskey and the eateries at Grand Central are less than a 5 minute stroll away.
I will be back.!
hotel reviews