We chose this hotel for its location, services and rating on TA. All expectations were met but for a couple of issues. Booked on their web site for a great rate, when I called the hotel to make an adjustment to the booking they actually found me a lower rate with more perks. Great! Somehow those perks didn't make it to the front desk and I had to remind them of the picnic and late check-out included in our rate. They made it happen with no issues, but I had to have the charge removed at check out, because again, they didn't enter it correctly into their system. To be sure the front desk happily took care of all the issues, but it would be best to not have to double check every detail.
Beautiful room with an amazing view of the Hancock Tower. In room service was spectacular.
We both found the bed to be too soft for comfortable sleeping. I got used to it, but my wife never did. This will probably have us looking for a different place to stay next time.
Another irksome quirk that I can't blame on the hotel is that we had virtually no service from AT&T in our room on the 21st floor. I can't understand it as the hotel isn't surrounded by huge stone buildings to block reception. It was just another unfortunate negative of our stay.
Lastly I am always offended to stay at a hotel of this caliber and be charged for in room internet access. I know most hotels charge for this service, but really, what year is this? A better hotel should offer this as part of its services.
To sum up, this is a very nice hotel with an amazing location. Some people will find the beds to be like sleeping in a cloud. Those people will love their experience. If you need more support you might want to check with the front desk and see if they can accommodate you. The staff was always happy to help and made any issues disappear quickly.
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