This hotel was a huge disappointment. The décor is outdated and the furnishings are shabby, worn, dirty, and uncomfortable. I’m truly befuddled as to why so many have rated this place so highly!
My husband and I traveled to D.C. with our 23 year old son for a seven day vacation over the 4th of July Holiday. Since my son was going to be sleeping on the pull out sofa bed, I called to inquire about the sleeping accommodations before I booked the suite. I was assured by the hotel staff the sofa bed would easily accommodate an adult and that it was very comfortable. This was anything but the truth. The mattress on the sofa bed was extremely uncomfortable as it was about 2 inches thin and you could feel the springs through the mattress.
We discussed the sofa mattress problem with the front desk staff and the manager, but the only solution they offered was to add blankets to the mattress or put us in an additional room and charge us full price less $50 per night. On top of not helping us to be physically comfortable, the front desk staff were very rude and unaccommodating. The only friendly staff we encountered at the hotel were the wait staff in the restaurant and at the manager's reception.
We have never before asked to depart a hotel early, but we stayed one night and gladly paid the $75 early departure fee so we could relocate to another hotel. We easily made reservations at another hotel (luxury boutique hotel in the heart of the D.C. downtown area) and booked two private rooms for the less than the price of the one suite at the Embassy Suites. The new hotel included friendly and accommodating staff, a free continental breakfast plus free in-room internet access which the Embassy Suites does not offer, but charges $12.95 per day.
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