Took family on trip from Chicago to Las Vegas. Arrived at O'Hare Ticket counter 1 hour prior to departure. Took 15 minutes to go through line and complete auto-ticketing system. At end of check in screen flashed "Unable to complete check-in." Went to agent about message when she loudly stated "You're too late. You should have arrived earlier. We might get you on the next flight (3 hours later)." Nowhere did it state on their web-site that you would not be able to board your flight unless you arrived at ticket counter at least 1 hour prior to flight. We were in line at least 60 minutes prior to flight, and completed automated process 45 minutes prior. At least 15 others not allowed to board. Staff at Phoenix were friendly and apologetic. Ironically we were warned not to fly with US Air by a frequent business flyer but thought, how bad could it be? Well now we know.
airlines reviews