We checked into this hotel on 12/12/12 for the Sandy relief Benefit concert at Madison Square Gardens. We ordered an executive room with a King size bed. Although double checking at the desk, we were given a queen bed. Calls to room service go unanswered. We had to return to the desk to get our right room. Another call placed later, also went unanswered. The hotel is old and needs to be updated, but judging from the line of the check-in area, there is no incentive to change. The continental breakfast was servicable, and so was the room, although I refused to take a shower there.
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