In December of 2021 I booked flights to Finland and Norway from Los Angeles. Sadly, COVID restrictions at the time had caused going to Norway to be problematic for US travelers; we would have had to quarantine for the trip and not travel the country, even with vaccination and boosters and negative tests. Finland was fine, but Norway was not. The trip would have been wasted. That said, I emailed and tried repeatedly and in multiple formats to get my flights edited well within the 24 hours that is required Finnair. I found that: 1. Finnair would not answer their chat bar, so I could not have cancelled or changed on time since no one responded. 2. Finnair did not respond to web messages, so I could not have cancelled or changed on time since no one responded. 3. The Finnair CEO confessed via mass email that the company had been non responsive, so I could not have cancelled or changed on time since no one responded. 4. I went to the airport to try to get the Finnair airport service desk to help – no one was there, so I could not have cancelled or changed on time since no one responded. 5. Finnair’s change policy states “in case you would like to cancel your booking, a refund will be according to the original ticket rules.” This was obsolete since no one called, emailed, or messaged back. Great companies take pride in great customer service. I am looking for Finnair to take some pride here and address these aforementioned issues with me, and they have not. Extremely disappointed and would not recommend.
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