Epic failure! I landed at sky harbour and came right to the hotel. No wait very courteous check in ( almost to much) . I got to my room and there was some sort of light and sound show outside my window. Why in the world would they not tell me that this was happening outside my window when they checked me in? I asked to change rooms and they honestly seemed liked they couldn't understand why, because it was only going on till 9:40. However it was so loud it was not at all relaxing nor could I watch tv over the sound. This is a relatively high end resort not a hip night club in New York. I placed the order for room service in the old room hoping that it would get to my new room and more expedited manner. Which it did. However the order was completely wrong I called up and asked that it be picked up and removed from my bill. She insisted that she would send out the new order a comp it I told her no I was going to bed didn't want another order. Lo and behold I got another meal that I didn't want at this point and there were two meals that went completely to waste. The room service staff was excellent. I kind of feel like it's because I booked Expedia and didn't book directly with the hotel that I didn't get the best service.
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