Everything was an effort I booked through Hotwire and this was the hotel we received - we requested 2 rooms- our party were 3 adults and 2 teenagers. We arrived at 4 pm to find we were assigned 2 rooms with 1 king sized bed each. What?!? Can you believe my husband had to sleep in a bed with his 74 year old father and I (mom) had to sleep with my 6' 2" and my 5'7" daughter in the same bed! Someone call DYFS! The other option that was suggested at check in is that there was one double room available on a different floor OR after the first night we could pay $25 extra for a roll out bed.
The next morning we contacted the Mgr and Kelly who was a gem showed us 2 Queen rooms that we could move to. My husband and his Dad moved but it was too much of an effort to move myself and the kids so we stayed in the king room and my son moved to the couch. Unfortunately it was not the original intent that my husband and I expected to be separated but this was getting exhausting.
Btw the rooms vary greatly - the original 2 kings were hugely different in size which is why the reviews vary.
Also I read there was a $1.00 add on if you wanted the high carb breakfast buffet- but I was told at check in it was $14.95 - ridiculous since theres a Pinkberry breakfast yogurt shop half a block a way with Greek yogurt fruit and coffee as well as Starbucks
Okay if you want free Internet it's easy to sign up at the Kimpton rewards program but I didnt receive a notice of a $10 honor bar credit that another reviewer mentioned.
The free wine and appetizers do not compare to the Hilton Homewoods resort - Kimpton is more of a tasting- but true to the other reviews Rick is a great bartender.
I was also surprised that there was no coffee machine in the room- I asked about it after checkin and I was told the theme was serenity and theres a hot water kettle and herbal tea in the room- WELL AT THIS POINT IM NOT SERENE AND GETTING EXTREMELY STRESSED OUT AND I WOULD LIKE A CUP OF COFFEE IN MY ROOM LIKE EVERY OTHER HOTEL IN THE US WITHOUT HAVING TO GO DOWN TO THE LOBBY IN MY PJS AND NO MAKEUP AND HORRIFYING THE REST OF THE GUESTS!
Very shortly I was sent up a Kuerig machine - whew
I had to ask for towel service for the third person in my room- in all I felt like I had to ask for A LOT. There was not a lot attention to the basics here but a lot of attention to the fluff- and the yoga hype? I guess you can somehow request a DVD but there isn't room in the room to work out.
Btw - check my other review on trip advisor - this is the first time I ever made a negative review on any site- Maybe it was Hotwire ( won't use them again for a hotel) and Kimpton? IDK -maybe if I had a dog..
Btw - we used on the street parking - paid the meter and maybe we were lucky? No ticket - no 42.00 fee- 3 nights!
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