The hotel is in the perfect area and the lobby is lovely, the rooms however are a totally different story! I only ever joined trip advisor to write good reviews, but sadly, was so disappointed with this hotel that I thought I should share.
We had a double double room for 3 adults and the room was tiny, so much so that there wasn't even a place to put suit cases. The room was kitted out with an inbuilt desk and a stool which sits underneath it and a single wardrobe, but then no room whatsoever to walk along side the beds to get in. The room design is shocking with a TV which sticks out right by the bathroom door and very painful to easily bang your head on in the night. The bedroom mirror is also ridiculous and between us we banged our head on the mirror 4 times as the gap was so small between that and the bed. The bathroom was tiny and the door cannot be closed unless you are inside and stood to the side of the toilet. Also, if travelling as more than a couple, be aware that all double double rooms overlook the bins and you will have at least 40 minutes of very loud noise during the night from trash collectors/deliveries etc. The room had no air con and was very hot.
I complained after 2 nights and asked to move, but we opted against it considering it was for 1 night. When we returned to our room that evening, we had been moved despite being completely unpacked. Staff had packed all of our belongings and moved us. Whilst this was of course thoughtful, it was very strange that our posessions were all moved without prior consent.
As far as downtown locations go, this is perfect, sadly though, i would not stay again if there were more than 2 of us.
Also be aware that if confrontational homeless people make you nervous/upset you, then this is not the place for you and you would be better down by Fishermans Wharf.
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