Sheraton is a big hotel and very very busy. Entrance into hotel is small but once you get in, its a massive hotel.
Having read all the reviews I expected very average service but I was pleasantly surprised when the lady checking us in were very accomodating and was very patient with me as I asked for connecting rooms for me and my young family (I did not request for this earlier). The rooms were big, location convenient and the bell man who helped us (Gary? Asian American) with our luggage was friendly. Honestly, not what I expected of a big old NYC hotel. All in all, a very pleasant experience.
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