I have been with BT for 20+ years for my broadband and mobiles, my hub seems to have died and after contacting support, an engineer cannot come out for 2 weeks, we are completely without internet, when you work from home this is a disaster!
What gets me is that I was told an engineer will bring a new hub, i asked for this to be sent before so I could try it as this could mean I do not need the engineer, however as I do not have the unbreakable plan, they would not do this.
So my loyalty with BT will sadly end when my contract expires.
I have also made an official complaint also on Saturday as really not good enough.
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