Let me say I have given the Hyatt Regency Century City a fair chance. I have stayed on three separate occasions over the last year, each a minimum of three nights. The location is convenient, the rooms are very nice, the pool and bar look great. Let me also say that I am a frequent guest at the Kimpton Palomar and the Intercontinental Century City so I know the competition. Each time at the Hyatt there have been frustrations, but the last visit was the last straw. On Sunday midnight 10/31 they had a planned electric power shutdown at the hotel from until 4 am. Yes, I said planned, not accidental. The only notification I received was a note in my room when I arrived back at 11:30 pm. No notice at booking. No notice at check in. No notice the day before. So after an extremely stressful meeting, I could not watch TV, read a book, use my laptop, or take a shower. The Hyatt provided a chemical glow stick for light. Seriously, camping at the Hyatt Regency? Yes, I did complain in person at the front desk. Even though I am a Hyatt Gold member, because I had booked through Travelocity, the front desk could not refund my room so I could move to another hotel. Yes, they did offer me free valet parking in compensation. Sorry, but that did not help me relax so I could get some sleep. The letter said they only do this once a year (lucky me) but the true issue is the management's attitude. This attitude applies to many other issues at the Hyatt, If you stay during the week, and are not part of a convention, you will find the lobby packed, a ridiculously long wait to check in, and an impossible line at Starbucks. The valet parking is incredibly congested and has not improved over a year's time. It can take 10 minutes waiting to drop off your car and over 15 minutes for them to retrieve it. And for this they charge $36 a day! Yes, I have parked in the self-park lot. This is a long outdoor walk in the dark around the corner and up/down stairs to reach the hotel entrance. Not comfortable for women who are alone. Management needs to stop resting on reputation of the hotel from 20 - 30 years ago and start addressing the current problems. I'll stick with the Palomar from now on - excellent and personal service, free wireless, wine hour each evening.
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