Ordered a item,and 10mins later I realised it was to small, so I cancelled it,but I couldn't cancel it until it was processed,so I waited for it to be processed, after it was processed I was told I couldn't cancel it as it had gone to the manufacturer, I asked if they could contact the manufacturer to cancel it,they said they will try but if not they will return it free of charge, surprisingly enough the item arrived!!!!! I was annoyed by this point as I had contacted them on 7 or 8 occasions via email saying I didn't want it, I told them I want it collected and it was arranged for the 30th of December, no one came,studio apologise and then said "rest assured" I will arrange it for the 4th of January, I said ok but very annoyed by this point, the 4th came and went,and no one came to collect the parcel, as you can imagine by this point I was blazing, and again rang Studio, this time I asked to speak to a manager, and she again used the "rest assured" statement,I will arrange it for the 7th of January ( today) and the bloody parcel is still here, I again contacted studio, but this time I didn't give them a chance to say or do anything, I rang and told them "I will not stay in again 3 times I stayed in and no one has been, so the parcel is outside and it will be there until you collect it, should the box or item get damaged due to the elements I will not take responsibility, nor will I pay for it, as I have been extremely patient.....
I will as soon as this item goes back I will be closing my account and will never get anything from STUDIO again, absolute joke this company!!!!!!!
As you asked I contacted you via Facebook messenger!!!
This turned out to be a complete waste of my time, I repeated my self to several different people, telling me collection are between 8am to 8pm!!!! I told the advisors I know the collection times I also know that A email or message will be sent with the approx time and a hour slot, I explained I hadn't received a time slot so I know no one is coming, I was then informed oh sometimes it gets to 9pm and please be patient, I am in disbelief, 30/12/22 this parcel should of been collect then the 4th 7th and 9th and its still not been collected...
So tomorrow the 10/1/23 I will be contacting the ombudsman,because quite frankly STUDIO have had more than enough time to sort this out!!!!!
My PATIENTS HAS COMPLETELY RUN OUT!!!!!
STILL WAITING,I OFFERED TO ARRANGE FOR THIS TO BE COLLECTED MYSELF BUT STUDIO SAID NO ITS BEEN ARRANGED WE WILL COLLECT ON THE 14TH ITS NOW 13:10,AND I HAVE HAD NO TEXT OR EMAIL SAYING ITS BEING COLLECTED TODAY!!!!!!!!!!
UNBELIEVABLE!!!!
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