This quarter, Kyle Lawson performance in help desk was fairly good. He has consistently kept his customer satisfaction percentage above 80%, and has a good rapport with the frequent customers. Since he has only been with us for about a year, we should consider having him spend a few days shadowing Bill Fry in Engineering. I think he could benefit by having that insight in the deployment and configuration of the product, and we might be able to move him to Tier II. He has a willing and positive attitude and I think he would be up for the extra responsibility.
employee reviews