We prepaid for a suite and were downgraded to a standard room at check-in with a very standard comment that the hotel can do this at will since they were over booked and they would send up a cot to make up for the sleeper sofa --no comment on the lose of space of course! The first cot the staff delivered to our room was missing wire connections and springs so it sagged about 6 inches on one end. The second cot was a bit better as it would at least support a child. The hotel clerk did at least offer us tickets to the aquarium and free snacks. But somehow that doesn't quite make up for a 2 night, $400 stay in a small room with the view of a wall and no refund. I'll take it up with HOTELS.com but it won't happen again, I'm done with this chain.
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