Love the movies, typically love Regal at the Red Rock however the customer experience has slipped over the last few months. \n\nMovies are advertised to open seating-wise 30 minutes before show-time. Several times in the last month we get the \"you'll have to step aside, the theatre is not ready\" talk. I get it, sometime things go wrong and you have to wait but it's getting pretty consistent. Part of the aggravation is how the employees handle it, rudely and when the theatre is finally ready, they just forget to tell the people waiting..nice. I have a larger family and we take the time to get there early enough so we can choose seating for us, lately it seems we are a inconvenience to Regal...
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