My family and I made reservations for a two queen bed room. I called the day of check in to let them know that we would be arriving after midnight and I was told that was just fine. We get there and a big group of people attending a conference was checking in. My husband stood in line behind a couple that apparently did not have a room. The front clerk said he would give them someone else's room that had not checked in. He gave them a two queen bed room. Then my husband goes to check in and they have no rooms. I had to argue with them for over 30 minutes and wouldn't you know it...they found us a room. However, the front clerk referred to the people who had reserved that room as "poor bastards." Very Distasteful. This is how they see their customers. They told me that even though I held the conformation in my hand for a two queen bed room (I had already paid as well) they could not guarantee me a room or the specified accomodations. It is a first come first serve faciltiy. And I could not get reimbursed for the money I paid should I be put in a cheaper room. The front clerks did not know how to run the computer and they were very rude. They almost put us in a room that was already occupied!!!! I could not believe it. TOP THAT OFF with $12.00 a day parking fees that is not posted anywhere. We stayed three nights and paid $390.00 for the room and parking. There was no microwave or refrigerator. Parking was awful and overcrowded. All the employees were rude and seemed to HATE their job and the people who chose to stay there. I would never recommend this place to anyone. As the front clerk told me, "We get our business mostly from conventions and that is who we cater too. So we can never guarantee a reservation because someone may need the room before you." There are so many other BETTER hotels right next to this hotel. THIS PLACE SUCKS!!!
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