I purchased a whole bedroom set and was told by the sales person, \"The furniture will be delivered in 30 days, but you can always call up and reschedule for an earlier date.\" She also told me that the furniture was at the factory and there were, \"10 of these and 20 of those!\". WRONG! When the date came, they told me it was not available and told me next week. The week came and I got the same thing! I had been waiting about 45 days when I was told a a customer service rep that my furniture was still not available. I called customer service and everytime I call, the line gets disconnected and I have to redial. I finally got thru after about 30 minutes only to be told by a rude rep \"You should read the back of your order form for our disclosures. We have the right to delay your furniture due to our factory in Wisconsin and you're in Arizona.\" I asked to escalate the call to a manager and the agent refused. I then called the manager at the store in Superstions Springs and she was kind enough to apologize on how the customer service rep treated me. She was able to get me my bed and the mirror in on 7/19 and the rest of my furniture in on 7/24 (I hope it does get here on time) when I bought my furniture on 6/10. The furniture is beautiful but the wait is way too long. The salespeople need to be retrained and should not lie to customers. The customer service department needs a major overhaul! They are horrible! They have no sympathy and when they can't give you an answer they try to get you off the phone. I will be extremely hesitant to buy anything else at Ashleys and only recommend them to people ONLY if they want to wait 2 months to get their furniture!
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