London to Hanoi via Shenzhen. Boarding was a little prolonged and we were called to the gate much earlier than needed on the London - Shenzhen leg. Both of my flights left slightly late. The crew were friendly, seat was comfortable and food was surprisingly good considering. We had two full meals and drinks on the first leg, and a snack box on the second. The entertainment on the London - Shenzhen leg had enough options to satisfy me, though far fewer than other airlines. The system was modern and worked well. The Shenzhen - Hanoi leg had no entertainment. Crew announcements were hard to hear and very brief in English. Transiting in Shenzhen was as chaotic as expected, but took around an hour in total. I had to follow signs to domestic transfers, wait in a holding area to fill in some forms, through immigration, then headed upstairs to departures of my own volition. My checked bag went all the way without having to collect in Shenzhen. The flight was a bargain and I definitely would use again.
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