To be fair, my husband and I were only at this hotel for less than 8 hours. We arrived late at night, got a few hours of sleep, and checked out at 5 a.m. to catch our flight. To its benefit, it is literally across the street from the airport, which was perfectly convenient. But, that's where the positives ended for us.
The floor we were on smelled of cigarette smoke, which I was surprised by since it is supposed to be a non-smoking hotel. Our room didn't smell of smoke but smelled musty and moldy, like there had been a leak that hadn't been taken care of. The coffee provided in the rooms was terrible. It tasted like grounds had been moldy or rotten or something. Both my husband and I agreed that it was the worst coffee we had ever tasted. Not a deal-breaker, but pretty disappointing when you have to get up at 4 in the morning.
The shuttle taking people to the airport was supposed to run every 10-15 minutes starting at 5 a.m.. That's what the front desk and the signs across the pickup area said multiple times. We got downstairs at 5:12 and didn't get a shuttle until 5:45. The man waiting with us was late for his flight (was actually thinking he would miss it) because he had been downstairs just a few minutes before 5 needing to catch the first shuttle, which never came.
We prepaid for our room online, but two days later noticed an extra $22 charge from the hotel on our credit card. When I called, they said that was the parking charge that we had somehow not paid for when we checked in. WE DIDN'T HAVE A CAR THERE! We had dropped off our rental car, got a shuttle to the hotel, then took the shuttle to the airport. They were polite and corrected the problem, but I thought it was dishonest for them to just run our credit card for inaccurate extra charges without contacting us or reflecting that charge on our checkout papers.
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