The room was fabulous. Bathroom exquisite,towels, robes etc lovely. I was surprise to find that we had to pay to use the internet...$5 for 10 minutes. The internet room was located yet another lift ride up 2 more floors. No-one around and silent. Someone banged on our door shouting room service when we had not ordered anything. Scary.
No attempt was made to contact us about this and we were invoiced for it the following morning despite my notifying reception. Staff at reception very good and immediately deleted the charge. No coffee in room ..$6 a cup. Phone charges horrendous.
I don't mind paying for hotels...but I do mind meanness and not responding to clients concerns. This is not an inexpensive place to stay and small touches make a difference..we had travelled America extensively and in lesser places more effort was made to make sure all is well. I will stay somewhere else when next in Chicago.
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