The bed was wonderful, as it is in other Westin Hotels. Location is great, as it is linked to the Copley Place mall, and is located in the heart of Back Bay.
For some reason though, housekeeping did not do a great job of cleaning our room and when we came back from a day's meeting, the room did not look cleaned at all though the sheets and towels were changed.
Unfortunately there was a fire a few blocks from the hotel on our last night there and we were not allowed to go back to the hotel in the evening for fear of toxic fumes. And although the staff worked their best to keep guests comfortable, the hotel was not ready for such emergencies so there were no lights in the rooms (the hotel ran out of flashlights as well), only one elevator was working, and we had to contend with cold showers in the winter...
Hopefully the emergency situation has taught the Westin a lesson in running a hotel during and emergency.
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