On booking we thought the young ladies seemed quite helpful. But on viewing the website they did not advise us of all of their special deals and discounts. On asking about taxes (as we are not local or national) they said they had no idea which was clearly incorrect as on receiving our bill at the end (by the same young ladies) all of the taxes were specified and identified - and they must do this all day every day.
The location is awesome - quiet but really close to the city - and not on the flight path - and the military flights nearby do stop about 8.30-9.00pm.
The decor is older - but adequate and very tasteful - as is the general motel decor. Great bonus of a fully cooked breakfast included in the beautiful dining room with great harbour views. though not if you're paying $120 per night though.
The walls are thin so if you have neighbours there are no secrets - and no sleep if they are noisy - especially on weekends. Gymnasium is great with some free classes.
But the service is poor - the staff in the dining room are well past it don't seem to be happy nor enjoying what they do and are almost outright rude.
We were out for the whole day and came back and our room wasn't serviced. We called the front desk. 1/2 an hour later a guy ( we later found out was maintenance/grounds/security combined) appeared with a couple of towels and glasses. Way less than half the towels etc they normally get. There was no apology, offer of doing the room, discount or anything. In fact the guy refused to take away the old towels, glasses or rubbish - as if it was beneath him.
So overall, awesome location, good facility, but poor customer service.
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