The hotel is fairly new and things right now are nice. The layout of the room (we had a King room) is a little odd, however, so it seems smaller than the 300 sf that it was. Overall, it was a fine hotel. And, the rooms are very, very dark.
The staff is very friendly, which is nice. Things don't always flow well though - you wait a long time for the very slow and small two working elevators (a third is reserved for the roof top bar). Also, it took a while to get helped and to get our luggage checked and returned. And, I know it is a hotel where you feel like every little extra thing is a further charge (including trying to get a room not looking at a brick wall). Hilton seems to have imposed a lot of rules and regulations and the staff seems helpless to work around them.
The fitness room is small but actually very nice for a hotel of this size and stature.
One complaint I had was that the big selling point of the hotel from the website is the "rooftop bar" - but when we were there it was closed for 1 of the 3 nights (a Saturday!) that we were there for a private event. So, I wouldn't stay there hoping to go up, it's not always open to guests.
All in all, it's a fine place. If you get a good rate and need to stay in Chelsea, it's a good option. It's nothing special though and certainly isn't memorable.
hotel reviews