Stayed at The Whitehall for a Saturday night pleasure trip. There are many nice hotels in downtown Chicago, and I will not include The Whitehall on the list. Check in process was very cumbersome - we had two rooms, one was ready, and one was not. It was 3:00 P.M. This caused a myriad of problems when we finally got the second room later in the evening. Keys didn't work, they kept wanting us to sign some forms that we had already signed but made us wait for 10 minutes for them to print the forms. The car valet took forever - there phone was busy for 15 minutes, and when I called the front desk, noone answered. I went to the lobby expecting a throng of people.....one guest at the front desk....no other cars lined up, no other guests. The shower problems mentioned in another review were similar to ours. We were on the 21st floor - the shower would litterally just shut off (twice for me, three times for my wife). Finally, the T.V had to be over 20 years old - barely could be considered a "color tv". On a positive note, the furnishings in the rooms were classic, attractive wood and gave the feel of an upscale room. Nothing else about the experience was even on par with a Holiday Inn.
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