The boarding time started 10 mn before the flight. The customers of 3 different planes at almost same time departure were passing the security and I got through while the boarding time already started. I had my mountain crampons in my carry on luggage. They did not want me to get on the plane with that (I can understand), make me wait more than 5 minutes before to get me out and did not help me too find a solution. No one moved. I missed the flight because of their incapacity of reaction. I was not refund neither offered to get in another one. My way back, was also no refund. The staff did not care more especially after having checking that I took a basic plan. It is not cheap as it seems according the mess at the boarding time, the non professionalism of their employees. I am still chocked that they make me lose 12,120 JPY and that it is just about the flight itself (to be add transportation in/out airport, hotel reservation, sadness to see all my plans crushed). And that with a bit more of reaction they will have guide me to a locker asap and meme my travel possible.
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