After ringing BT to update my broadband I was told that as I was on cable to go onto 4G EE. Following advice I did and was willing to pay the extra which is £55 per month. However the coverage was not great and we were not receiving 4G so I was not prepared to enter a contract of 18months and cancelled EE. I then contacted BT back and said they wanted to stay with Broadband so was informed that the cancellation process had started and I would have to come back as a new customer and start again. This left me with no internet. They then suggested I go onto BT4G as this would be better, I instantly suggested that this would not work but they insisted that it would work. 2 hubs and 3 sims later the BT hub still does not work and I am left still with no wifi. After speaking to BT I have now been told that they cannot provide me with Broadband. It is an absolute joke, feels like I am being discriminated against because of where I live and my economic status. The people I have spoken to have been incompetent and given me poor advice they need to be better trained to help people and learn to listen.
Just been charged £81 for I don't know what by BT. Just gets better! Had to go to the supermarket today to buy my kids films to watch as we cant watch films on the TV or play their games. BT should be giving me money, not taking it!
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