The Mark Hopkins is one of those great San Francisco institutions - it's architecture and decor harken to another time and underscore the charm of this beautiful city by the Bay. What it is not, is a great hotel for business travelers. The internet connection worked intermittently throughout my whole 48 hour stay, directly impeding my ability to work effectively. After multiple calls to IT and the front desk, there was absolutely no resolution or solution provided. Some members of the front desk staff were more helpful and empathetic than others, which was also disappointing. Kudos to Russell, who at least listened emphatically and offered a sincere apology.
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