As a Priority Club Platinum member, this hotel stood out in somewhat of a negative light. The only "perk" offered to a platinum member is a free cookie on check in. The hotel resturaunt does not offer any priority club discounts (I asked.) A complimentary room upgrade was not offered although just about the whole 4th floor was vacant. I heard later that with the summer heat, the 4th floor was ridiculously hot and luckily the hotel staff were doing whatever they could to keep guests from being stuck on the 4th floor.
The front desk seemed a bit short-staffed. They were always courteous and attentive- just short-staffed. The maid service was great. The front elevator was out of service for a while. The hotel resturant was expensive and the food was mediocre. I ordered the gorgonzola buttered ribeye- medium. I got what looked like an overcooked pork chop. Note to self- don't waste time and $$ eating there.
The room was a decent size and had a desk area for work. The bathroom looked as though it had recently been updated and was roomy enough. The room decor was a bit gaudy and outdated, underlit, and somewhat dirty/musty. The bed however was very clean and comfortable. There also was a balcony with sliding door access- really enjoyed the balcony.
The pool area was fantastic. Very large, clean pool with a true 8 foot deep end- you hardly ever see that anymore. There was ample seating and lounging areas around the pool so that it never felt crowded and provided a really nice, relaxing atmosphere. Although near I-35, I can't recall being distracted by traffic noise.
There was only one washer and dryer for guests to do laundry. For such a large hotel, this was inadequate as guests were frequently in competition for appliances. The appliances themselves were old and the washer had a sour/garbage smell. Luckily the clothes came out of it smelling clean.
The room also lacked a microwave and minifridge. Being there by myself for two weeks, it was comfortable enough. Had I been traveling with family, I probably would have stayed at the Mariott Residence Inn across the street.
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