We placed an order for a couple of headset stands on our business account.
They did not arrive, when we chased it they said we were too late as we had not called within 48 hours. Terrible service.
Below is cut and paste from their terms.
We shall not be liable for any non-delivery of Products (even if caused by our negligence) unless you give written notice to us of the non-delivery within 2 working days of the date when the Products would in the ordinary course of events have been received.
EDIT - I sent an email to the address below in their response, they did not bother to respond, it's probably just a make us look good bot.
2nd Edit - I have finally had a response to this and they claim to have refunded our card, I have asked our finance department to monitor this.
company reviews