I got to the hotel at 1 am after a long day,and have never seen service like this. I have worked in the service industry for a long time and I travel a lot but not seen any thing like this. When I got to the hotel the guest service agent (who by the way did not have uniform on or a name tag) told me she didn't have a reservation for me and didn't even bother to help to resolve it. I had made my reservation through a 3rd party website and had already pre-paid, but she told me she can give me a room for a charge and kept playing on the computer.Her whole explanation was "she has already rolled the date for audit and there was nothing she can do", which I don't see how that is my problem since my reservation was guaranteed for a late arrival. Since I already paid for a hotel there was no way I was gonna pay again. So I called Hotwire and explained the situation. The nice lady at Hotwire called the hotel while I was on hold and talked to the front desk lady, who was soo rude talking on the phone. Finally the Hotwire agent resolved the Issue. The point of the matter is, a hotel guest service agent to my knowledge should do anything to resolve issues that come from their side of the end instead of giving guests attitude. A guest should never have to deal with such things.
Everything else for my stay was good. Room was clean and bed was comfortable. However because of the unprofessional-ism I witnessed at check in I will never stay at this hotel nor will I recommend it. (stayed December 17th )
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