I stayed here for two months on business and I could not have picked a worse place. The hotel itself was beautiful, and a great location right by the People Mover so it's really a shame. I can't possibly say all the horrible experiences I had in my two months, but I'll try to summarize.
I would not suggest even stepping foot in the restaurant. The food is overpriced and not good. The service is equally as bad. My boyfriend and I once waited an hour for a side salad and a turkey club. Don't bother with the room service either, out of my two months the in room dining people only answered the phone once.
If the hotel is even the least bit busy don't expect your room to be cleaned until the evening, sometimes as late as 7pm. Clean glasses only come once every few weeks, and the maids have a habit of leaving things in your room, such as cleaning supplies or bags of hot fries.
I would not suggest leaving your car with the valet if you choose to stay here. One day I got into my car and it reeked of marijuana. I tried calling the hotel management about this, but no one returned my phone call, which was no surprise by that point in my stay.
Allow extra time for check-in and check-out because the front desk can only handle one customer at a time. And to top it all off, the hotel only has two luggage carts (which are never in the lobby) and no bell man on duty in the afternoon so I had to make five trips up to my room when checking out.
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