Horrible. Try to avoid at all cost. Lied about ability to use points, tried to scam me by stranding me in a foreign country and forcing me to pay cash, ignored and hung up when I tried to resolve. I have flown with Saudia numerous times ( out of necessity) and I still keep getting surprised by the level of inadequate services and overall incompetence. On a flight the service is great; however the preflight experience, from booking to customer support is horrible. I have booked 2-way flights using points to find out a few days before my return flight that my booking was in fact not confirmed and that I would have to pay cash (basically sent me to a foreign country, then juked me into paying for a ticket) - I found out by chance when I called them regarding something else, they did not even have the decency to tell me. I have tried multiple times to submit a complaint using their customer relations hotline but have had the phone hung up on me multiple times. I have also requested for a supervisor to reach to me but have not heard back in quite sometime. Their customer service is pitiful, it apparently seems that their frequent flyer program (AlFursan) has been out of commission for a couple of months now.
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