Well we read the various reviews on Trip Advisor and they were mostly positive . We like contemporary hotels and we are regular customers of Gordon Ramsays in London. We took the plunge and it was an error.
We are half way through our stay but already I was moved to brief fellow travellers.
We have 2 x 1 bedroom suites for myself my wife and my two 22 yr old sons. The suites are spacious but lack room for clothes.We checked in at 8pm and the maid was still finishing off our room. We ordered room service and one of the dishes was missing arriving when the rest of the family had finished. A few items were missing and we had to ask for them. Herein lies a theme everything at the London you have to ask for and you have to chase.
Breakfast at the Maze was major aggro a 45 min wait for food, no orange juice ! and surly service. Being a non meat eater I found half way through my mushroon omellete that I had ham in it !We were rescued by the Lady Manager who was very apologetic and breakfast was on the house.
The Hotel said that the GYm would be ready in early in 2007, its not ready and housed temporarily in some dingy hot rooms that would not grace a run down state run sports centre.
Mini bar is not stocked and we have to chase every day to get it restocked.
In summary the service is very poor and seems to be part of the culture so my advice is that there are plenty of other hotels in NYC that live up the expectations we have of US levels of service. I think Gordon you have made a big mistake associating your culinary standards and service levels with this outfit.
Steve & Linda Jones UK
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