I made this reservation for my husband's b'day, so it was only a one-night stay and was sent a questionnaire from the manager after I reserved a room. I told the reservationist that it was a special occasion and she said she see if they could do something a bit special. I thought that meant a tiny little surprise in the room--complimentary something, and I also filled that out on the questionnaire--that it was a very special occasion. It could have been my fault for not specifically requesting, not sure of their policies. They did allow us early check-in so that was very nice and greatly appreciated.
The staff didn't really acknowledge, upon our arrival, my husband's special occasion. At other 5-star resorts we've stayed in, they normally do something a little special. We only had one bag which we carried up to our room ourselves, but not a big deal. I asked for ice to be brought up to our room--had to call twice---no one ever brought it. I'm guessing that they were just very, very busy.
We ate at the Cafe Boulard and after telling the wonderful staff in the restaurant it was my husband's birthday, they brought him a nice display chocolates, but I was under the impression that if you state it's a special occasion, the staff should have some inkling of that fact beforehand, otherwise what's the point of the form being sent and one filling it out.
It was indeed special because we made it that way..the staff could be a bit more organized, so I'm guessing it wasn't intentional, just a bit surprising for a hotel of this caliber. Great for them to be so busy!!
Everything was beautiful, location is wonderful and it's worth a stay. Other than just those few minor oversights, it was a wonderful, wonderful stay.
hotel reviews