Pros
-- Nice decor
-- Nice amenities
-- Great location for public transportation access (not a fun location though)
-- Overall clean and well kept
Cons
-- So loud. It's 3 a.m, and I am writing this review from my hotel room. I've been here 6 nights, and I haven't gotten a decent night's sleep for six nights. I would like to leave. Now. Please. I have a "city view" room, which is a view of buses on a dirty street. Between the buses decompressing and idling outside my window, the drunks on the street, the people in the building that I can hear peeing and drunkenly screaming, and the random noises from the patio above, I really have not gotten any peace or quiet.
One of the issues is that there is a rooftop garden that is open at all hours. So if you are in one of the many rooms under the rooftop garden, you get to hear everything that happens on the garden. This includes people walking up and down a metal stair case, the random drilling and machine noises, crap falling off the building (what IS that?), etc. If you get a room under the rooftop gardens, you know you're in a cheap room. You got screwed.
The walls are very thin. I can hear everyone above and next to me when they use the restroom.
And, since I'm up, I thought, why not watch some TV? Let's see. I can watch reruns of Seinfeld or a cable news channel.... Or Seinfeld. Or a news channel. They maybe have 10 channels, and MSNBC doesn't even come in well. Fox News comes in real well. Splurge a little, Hotel Vitale, and get some real channels so that people have something to do while your hotel keeps them up all night.
The hotel staff never responded to any of my questions about noise. They'd listen politely and then do nothing - not even call back. So don't bother with them; just get a different hotel.
The Hyatt Embarcadero is just around the corner. I am going to try there next time I'm here.
The other reviewers are correct about the hotel restaurant. It's always packed. It's very loud and obnoxious.
Overall, this is just not the right hotel for a business traveler.
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