We stayed at the Hilton Austin for three nights (end of June/beginning of July) and found it very nice. I don't know if it was an unusually low-use time of year, but we barely saw any other guests. Our room was absolutely silent and we were always almost the only people at the front desk, in the coffee shop or at the pool.
Decor: The lobby and adjacent areas are lovely. Our room, while not giant, was certainly a decent size and very nicely decorated. Our room, the whole hotel, in fact, was spotlessly clean.
View: As requested, we were given a room on a high floor. We asked for a nice view and we did have a view of the lake but the geography of the hotel is such that you look over hotel roofs and the pool and the lake is off in the distance.
Pool: We used the pool every day and it was fine. The pool and hot tub areas were very clean and towels were clean, large and abundant. We didn't use the gyms but they looked well appointed. There was a bar gazebo at the pool but it wasn't in use, which was too bad because it would have been nice to be able to order drinks or snacks. You could go inside to the health club area and get ice water or coffee (cold the one time I tried it) and there was a bowl of fruit, but I would have preferred to be able to order. Magazines and newspapers were available for guests.
Service: We had excellent service. Everyone was friendly and helpful from desk clerks to door men, and the floor maid was especially helpful to me when I asked for a favour.
Location: As we'd never been to Austin before, we were unfamiliar with the layout of the city. For the most part, it was very walkable to the Warehouse District, 6th Street, and the Capitol Building. We hadn't rented a car but found cabs convenient and inexpensive, although it's not easy to flag on one the street and we usually called from a restaurant or cell phone. The walk to South Congress was a bit too far so we took cabs there and back.
If I could change anything about this Hilton, it would be that the pool area really needs drinks and food service.
Generally, we enjoyed our stay at this Hilton. I've only recently become a Hilton Honors member and learned on check-in that I wouldn't be earning points for this stay because I'd booked through a third party, expedia. That was fine. I was very pleased and surprised to receive an email from Hilton Honors on my return home, reminding me of this policy but telling me that they would, on this one occasion give me the Austin points. I thought that was excellent customer service on their part.
I'd recommend this hotel.
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