We have just returned from our five night trip visiting family in Manhattan. Booked through Expedia and had a reasonable deal but had booked twin beds only to find on checking in that we had been allocated a king size bed. I explained to the assistant manager that I had been suffering with a bad back and that is why we had booked twin beds and she did her utmost to help us by providing us with a twin bed but told us we may have to move to a king size bed after a couple of days.( I am going to take this issue up with Expedia).
Room was nicely decorated and beds comfortable. However, I am really surprised that not too many people have commented on the street noise. Every morning we were woken up by lorries delivering flowers below us and this noise continued so we were unable to sleep beyond this time. We did not open the windows and I wore earplugs but could still hear the noise. My original booking with Expedia had asked for any special requests to which we had replied a quiet room away from traffic noise but because the reception desk had been so helpful in placing us in two beds we did not like to complain about this and we actually were left in the same room for the duration of our stay.
Hotel has a new roof top bar which is very attractive and a real asset and the staff are very courteous and could not be more helpful.
Location is very good and is only a short walk to most of the attractions.
All in all a lovely hotel but too noisy for us.
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