We spent three nights in this hotel May 12 -15. I have stayed in many Hilton properties and this one overall lives up to the name. It is very clean and well appointed with very good service. The location is excellent for touring DC sites and has many dining options nearby. We enjoyed the buffet breakfast and it was good. Nothing special, but plenty good.
We stayed on he 14th floor of this hotel and again it was a well appointed good sized room. This only complaint is the Internet was horrible. It may have been because we were on the 14th floor, but I was not able to check and respond to email my entire stay. I did call the front desk the first night and was transferred to India I think. I was on the phone for 40 min trying to work this out with foreign tech support. We did not resolve the problem, I was able to check email but it timed out before I could respond to even one. The next day I again mentioned this to the front desk, who very nicely told me that I would need to be in the room before they could even attempt to discuss this with the support. We wanted to spend our time touring and so I opted to do without Internet.
There is a sign at the front desk that says 100% money back if guest is not completely satisfied, upon checkout I did tell the clerk that I was not satisfied and found it shocking that they wanted guests to handle this on the phone tech support. The clerk then told me that there were other complaints and the Internet was being repaired. No mention of money back and no apology. Again all this in very nice tones, but yet not up to par and no way to treat a guest. I do not think I would stay here again due to these problems.
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