My husband and I stayed at the Palmer House Hilton for 5 nights last week. On August 19, we left our room in the morning to tour Chicago. Before I left, I placed my new, RAZR cell phone on the desk to charge, checked to see if I had any missed calls, and then left for the day. When we returned at 5 p.m., I noticed that my cell phone was missing from the desk. I turned the room upside down - not wanting to falsley accuse anyone of anything. After not finding my phone, I contacted hotel security. Let the nightmare begin....I had to spend HOURS of my vacation dealing with hotel security. I had to speak with a different person everyday and be told multiple inconsistencies. I finally went and bought another cell phone, after I reliezed that no one at this hotel was going to help me. After checking out, while crying from frustration, there was still no resolution. A week after the incident, I finally placed a call to the director of security (not a nice fellow), in which I was told to "get lost" basically.
If you value your things, I highly recommend that you DO NOT stay at this hotel. It was such a frustrating experience and really dampered our time in Chicago.
I hope this stops this from happening to anyone else.
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