Such a shame.. we have stayed twice in this small hotel with its perfect midtown location and friendly and helpful concierge. The rooms are large and comfortable and this hotel includes breakfast which is rare for New York hotels... Here lies the problem, and the only reason I am giving this place a poor review: Every morning at breakfast a miserable woman walks round with a pot of coffee. She hands you a slip of paper with your room number on it and tells you that you should sign the slip when you have finished breakfast and leave it on the table. On this bit of paper is a box where you may fill in a gratuity.. I chose not to as I prefer to give cash rather than charge tips to my room. When we went to check out we realised that they had fraudulently added a tip to that slip of paper each morning. The front desk wouldnt do anything about it as they said that we had signed the slip of paper and couldnt prove that the gratuity had been added afterwards. We were disgusted and would not stay there any more. Sad as we had recommended this hotel to many friends... Now I would advise people to stay away based on the dishonesty we experienced.
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