The staff here are very friendly, courteous and helpful - it's just that they have a relic to deal with. Face it, the hotel is old (some might call it classic?) with small rooms, old fixtures, spotty wi-fi and outdated decor. The elevator worked when it wanted to - five flights of stairs at the end of the day is trying. Yet, the staff makes the best of it and does a great job. Be aware of a couple of things - parking was about $30. per day with an optional $5 valet fee (worth it), there are homeless people asking for a handout and the restaurant is vegan - strictly. If you need meat with your meal, don't waste your time. This was acceptable to us but our friends quickly headed elsewhere. It IS a great value - less than $200 per night in San Francisco is a deal!
hotel reviews