I have stayed at this property previously in 2006 and it was great. I didn't think we would have any problems at this hotel but I was wrong. I received an email from the concierge about a week before our stay and found a few things that I would have liked to do. I called and talked to a concierge who told me he would call me back and never did. When I checked in at the hotel I asked if a refrigerator was in my room as requested. I was told no but one could be brought up. I explained that we had expensive wine with us that needed to be kept cold. I was told we could always take things out of the minibar or put it in the ice bucket to keep it cold. I stated that I would like the refrigerator for the wine and I was told that one would be brought up, but it never made it.
I had requested a view of the pool and the river but ended up getting a view of a parking lot. The hotel and the room were clean and everything looked nice. After an hour we still hadn't received our fridge. The phone wasn't working properly and I could not call downstairs. I decided to temporarily use the minibar fridge. I took the drinks out and cleaned it thoroughly since there was spilled liquid in the bottom of it. We found out the hard way why people complained about no vent, a/c or anything in the bathroom! It is nothing short of disgusting when you use the bathroom and there is no where for the air to go but in your room and the windows don't open. It would be bad staying by yourself but with another person it was gross. We kept the door closed until we left the room to air it out. That night we found out the A/C didn't work properly. We had the room set to 67* and it was more like 77*. I turned it down to 60* around midnight and I think it might have been 72*. We both couldn't sleep and around 3:30 a.m. I woke up hot and turned it down again to 55* and that got it to about 67*. I ended up calling the Hyatt while I was awake to see if they had availability. When my girlfriend got up she noticed the sink wasn't draining very fast and hair started coming up. That was pretty much the last straw. While she got ready I went to the Hyatt to look at a room. The Hyatt offered a smaller room and I didn't love the brighter color but it didn't have any of the problems the Omni did. We decided to make a fresh start and switch hotels.
When checking out I must say that Stevi was a pleasure to deal with. She asked why we were checking out early and apologized. She noted all the problems and told me to ask for her specifically next time if we chose to come back and she would ensure a great stay. I never requested a discount but she insisted on taking $50 off the bill which was a nice gesture. It meant even more that she showed genuine concern. Later that afternoon, I received a call from someone else at the Omni, again apologizing for our stay and letting me know that they had refunded the entire charge to my card. I appreciate the gesture and I will take it into consideration when staying at this or another Omni again.
hotel reviews