We stayed there for a couple of days with two kids in two different suits - one was lavish and spacious, the other - rather old and shabby. We never made the mistake to have breakfast, lunch or dinner in any of the hotel's areas or as a room service. The butler showed up for a few minutes upon our arrival and then disappeared for the rest of our stay. Kids at first were excited to reside in the decor of Home Alone, then started hating the non- stop tourist crowds and guided tours in the lobby and all public areas. Yes, location is really great, but the service is far beyond any expectations for such a famous hotel. Only the concierges were adequate enough to meet the needs of a fun seeking family.
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