I didn't initially post a review for our stay at the time, mainly because I felt awful about not liking the experience.... it was a wedding gift, one night, with the romance package for my honeymoon.
The hotel is beautiful, I have eaten there before as a treat and the service and ambiance was first class. I was really excited to be told that I would be staying there for my wedding night complete with a romance package of rose petals, drinks, and breakfast in bed.
We got there late (As you can imagine) and check in was good as was the valet parking and the lobby area is beautiful and very impressive.
The room however was tiny. I mean TINY. It was a corner room in a L shape. The bed was strewn with rose petals and there was one chocolate on each pillow, but no added extras for it being such a special occasion (having worked within the hotel industry it is quite standard to receive added extras when it is a special occasion).
We ordered our 2 included drinks and were told that we could only have one mini (1/4) bottle of champagne between the two of us. We conceded and room service brought it up. About 10 minutes later the phone rang to let us know that they had made a mistake, actually we could have one each, and brought up another bottle. While I am glad they realized the experience was disappointing, and rather inconvenient given the occasion!
The bathroom was amazing with double shower, fluffy robes etc, and the breakfast in bed was pretty good to average depending on what you ate.
I think the thing that heightens the disappointment is that had this been a 3 star hotel, I may have accepted this. As it was to receive that kind of service/room on a wedding night, with the added extras paid for, it was really disappointing. Add to the fact that this had been a wedding gift, and I felt awful that the person had wasted their money. I still have not told them.
I have had the privilege of staying on business/leisure at many 4 and 5 star hotels around the world (usually arriving to room upgrades, fruit, flowers etc for free). I would not place the Brown Palace in league with these, because of the service, tiny rooms, adequate breakfast, and lack of attention to detail.
I am currently booking my anniversary stay, at another hotel, to try and give me the romantic stay I should have had on my wedding night. Thankfully, I married the most amazing husband - that was the important thing.
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