What is the possible reason for the M7100 error message when using KM-ASSYM1-05 machine code with error id of 101?

What is the recommended action to take to clear the scale pan and resolve the M7100 error message before starting the
The solution for this error is to clean the scale pan and click the "Cleared" button before starting the machine. If the pan cannot be cleaned, the machine must be powered off and unplugged for at least 30 minutes before