KTVU and Wires 
 
 It took a minute it to register in veteran 911 operator Britney Melchor’s mind. 
 
 When the caller, asking for help reviving his choking child, said his address it sounded familiar – all too familiar. 
 
 "I heard him say an address and I perked up and then I heard him say it again and I recognized that as my own home address," she said. 
 
 Calmly she began to assist the caller – her fiancé, Robert Kimball. 
 
 Her 14-month-old son Maverick had been playing in the bedroom while his father moved furniture in the living room. But Kimball soon realized something was wrong. 
 
 He found his young son choking on a metal washer and called 911 for help. 
 
 "I tried to see what's going on and I realize he was choking," Kimball told KCRA. "When I first found him, his face was kind of like a pink-red. As it progressed and he started having more trouble breathing, it got to a bright red and then he just went pale in face." 
 
 Kimball, a former hospital orderly, continued to try to dislodge the washer while Melchor was on the line listening in agony. 
 
 Finally, the washer broke free of Maverick’s airway and he began to breathe. On Wednesday, Maverick was well on his way to recovery. 
 
 In her years as a 911 operator Melchor has come to the aid of dozens of people in distress, but it is certain that one call will always remain foremost in her mind. 
 
 "Mommy mode kind of hit - like, "That's my son,'" she told KCRA. "I panicked. But then I was like, 'You know what? I got to get him to the help he absolutely needs.'" 

 An emergency dispatcher was put to the test as she fielded a 911 call from her own home with her son’s life at stake. 
 
 The ordeal started May 27, when 14-month-old Maverick was playing in the bedroom as his father, Robert Kimball, moved furniture to the living room. When Kimball returned, he knew something was wrong with his son. 
 
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 Watch report here: Dispatcher responds to 911 call for her son 
 
 "I tried to see what’s going on and (I) realize he was choking," Kimball recalled. "When I first found him, his face was kind of like a pink-red. As it progressed and he started having more trouble breathing, it got to a bright red and then he just went pale in face." 
 
 Kimball, a former orderly for Rideout Memorial Hospital, tried to dislodge a metal washer that the infant had swallowed, but he wasn’t successful. 
 
 He decided to call 911. 
 
 Britney Melchor, his fiancee, was on the other end, as a fellow dispatcher she was training answered the call and took down the home address. That’s when she realized it was her own son who needed medical attention. 
 
 “Mommy mode kind of hit – like, that’s my son," Melchor said. "I panicked. But then I was like, ‘You know what? I got to get him to the help he absolutely needs.’” 
 
 Her maternal instincts gave way to all her training, despite her personal stake in the situation. She quickly sent paramedics to her home. 
 
 "Being behind the console and in the room where you don’t have interaction with anyone, you see firsthand now that you’re someone’s lifeline," Melchor said Tuesday. "You’re their guardian angel in the few seconds that you’re on the phone with them." 
 
 Help arrived just after Kimball was able to clear Maverick’s airway of the washer. 
 
 
 
 "I’m very protective of him," Kimball said. "And it definitely hit me – knowing that it happened as I was watching him." 
 
 From the incident, Melchor realized the real impact of her everyday job. 
 
 "We actually help make the lives of everybody who calls us so much better," she said. 
 
 
 
 In this case, it was that of her own family. 
 
 AlertMe
– A 911 dispatcher in California had to handle a call that struck particularly close to home—the caller was her fiance pleading for help because their toddler son was choking. "I heard him say an address and I perked up, and then I heard him say it again and I recognized that as my own home address," Britney Melchor of Marysville tells KTVU. All ended well, but not before some tense moments. Robert Kimball called 911 after the 14-month-old boy swallowed a metal washer and began struggling to breathe. “Mommy mode kind of hit—like, that’s my son," Melchor tells KCRA. "I panicked. But then I was like, ‘You know what? I got to get him to the help he absolutely needs.'" She dispatched an ambulance, though Kimball got the washer dislodged just as paramedics arrived. Maverick was soon breathing normally. (Another 911 dispatcher took a call about her father on her first day.)