title: "Silent Is Not Actually Silent": An Investigation of Toxicity on Bug
    Report Discussion
summary: Toxicity in bug report discussions poses significant challenges to the
  collaborative dynamics of open-source software development. Bug reports are
  crucial for identifying and resolving defects, yet their inherently
  problem-focused nature and emotionally charged context make them susceptible to
  toxic interactions. This study explores toxicity in GitHub bug reports through
  a qualitative analysis of 203 bug threads, including 81 toxic ones. Our
  findings reveal that toxicity frequently arises from misaligned perceptions of
  bug severity and priority, unresolved frustrations with tools, and lapses in
  professional communication. These toxic interactions not only derail productive
  discussions but also reduce the likelihood of actionable outcomes, such as
  linking issues with pull requests. Our preliminary findings offer actionable
  recommendations to improve bug resolution by mitigating toxicity.
paper_authors._id: 67d390de29a092bdbb0a2aeb
paper_authors.name: Mia Mohammad Imran
paper_authors.status: extracted_confirmed
paper_authors.statusLastChangedAt: 2025-03-14T02:14:33.331Z
paper_authors._id: 6331c3f618711776b468e9ec
paper_authors.avatarUrl: /avatars/af2c4bba031e474bf4fd2ea19e415aaf.svg
paper_authors.fullname: Mia Mohammad Imran
paper_authors.type: user
paper_authors.user: imranraad
paper_authors._id: 67d390de29a092bdbb0a2aec
paper_authors.name: Jaydeb Sarker
paper_title: "Silent Is Not Actually Silent": An Investigation of Toxicity on Bug
    Report Discussion
paper_summary: Toxicity in bug report discussions poses significant challenges to the
  collaborative dynamics of open-source software development. Bug reports are
  crucial for identifying and resolving defects, yet their inherently
  problem-focused nature and emotionally charged context make them susceptible to
  toxic interactions. This study explores toxicity in GitHub bug reports through
  a qualitative analysis of 203 bug threads, including 81 toxic ones. Our
  findings reveal that toxicity frequently arises from misaligned perceptions of
  bug severity and priority, unresolved frustrations with tools, and lapses in
  professional communication. These toxic interactions not only derail productive
  discussions but also reduce the likelihood of actionable outcomes, such as
  linking issues with pull requests. Our preliminary findings offer actionable
  recommendations to improve bug resolution by mitigating toxicity.
paper_ai_summary: Toxicity in GitHub bug reports arises from misaligned perceptions of severity and priority, unresolved frustrations with tools, and lapses in professional communication, hindering productive discussions and actionable outcomes.