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Іжмо́рський округ () — муніципальний округ Кемеровської області Російської Федерації.

Адміністративний центр — селище міського типу Іжморський.

Історія
Іжморський район був утворений 4 вересня 1924 року постановою Сибірського революційного комітету, з травня 1925 року — у складі Томського округу Сибірського краю, з 1930 року — у складі Західносибірського краю, з 1937 року — у складі Новосибірської області, з 26 січня 1943 року — у складі Кемеровської області. У період з 1 лютого 1963 року до 30 грудня 1966 року був ліквідований.

Станом на 2002 рік район поділявся на 1 селищну та 10 сільських рад:

Законом Кемеровської області від 17 грудня 2004 року Іжморський район був наділений статусом муніципального району, в ньому було створено 7 муніципальних утворень.

5 серпня 2019 року Іжморський муніципальний район був ліквідований, а всі утворення, що входили до його складу були перетворені шляхом об'єднання в Яйський муніципальний округ:

Населення
Населення — 10922 особи (2019; 13517 в 2010, 16476 у 2002).

Населені пункти

Примітки

Муніципальні округи Кемеровської області
Іжморський округ


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Home /Staying ready in uncertain times
Staying ready in uncertain times
NOTES FROM THE (VIRTUAL) GEMBA – Throughout the lockdown, this car-selling business has never lost its focus on people development. The author learns how this approach is helping the firm make the most of the crisis.
Words: Catherine Chabiron, lean author and member of Institut Lean France.
The automotive business has been severely hit by the pandemic. Only a few weeks ago, before the lockdown, 70% of households in France were driving to work and cars represented – they may still do – the second most important item in a French household budget. With everyone staying at home, sales have plummeted down to a historical low and car manufacturers have closed in March.
In such a bleak and uncertain period for the automotive business, I thought it would be interesting to see how an on-line car seller such as Aramisauto.com fared. I had visited Aramisauto.com back in 2017, as they were ramping up a lean transformation. I am now chatting, through a video conference, with Nicolas Chartier, the MD of Aramisauto.com and one of its co-founders, to understand where they stand and what the lessons learned are.
The business model of Aramisauto.com is to offer a customer-friendly car purchase process: they made a daring bet on digital purchases in 2001 and now offer online car model comparison, financing and contracting. Cars can be tried out and delivered in one of their 47 outlets in France, Belgium and Spain. Their website receives 1.9 million visitors per month and the company sold 62,000 cars in 2019.
THE TEMPTATION OF COMMAND & CONTROL
Nicolas tells me discussions on the pandemic flared up at the end of February during one of the traditional breakfasts with employees. "Some people were shrugging it off as a normal flu, others showed deep concern as they were in close contact with people in Italy or China. The discussion continued on our internal social network. One thing we have learned with lean is to respect people, and we listened to all. Lean helped us formulate the problem: we don't know whether this is serious or not, but we do know that it is important for some of us and we consequently need to take action," he says.
Nicolas admits that he himself was not fully convinced that Covid-19 was serious. Yet, a "crisis cell" (which includes members of the Executive Commitee as well as non-ExCom people) was up and running by early March. The cell's first job was to anticipate the worst-case scenario – a full lockdown with all 30 outlets in France closed down – and prepare for it. Remote work started ahead of the official lockdown and business continuity was maintained.
"We had one major concern in the crisis cell," continues Nicolas. "It was very tempting to revert to command-and-control mode because of the sheer number of adjustments and decisions we had to make." Top down decrees give the impression that we are reacting fast and decisively to an emergency, but they often backfire because the decisions were made rashly, often based on wrong assumptions, and key stakeholders were not involved. Once recovered from the first stunning shock, everyone starts circumventing the new rule because it does not make any sense to them.
Inspired by The Lean Strategy, Nicolas uses the terms of Orient and Support, where People are the solution (and not the problem) and the Process is the problem (and not, as too often believed, the solution).
The orientation the ExCom gave was crucial, as an avalanche of rules and regulations poured down from government bodies and trade organizations. It was important that people in Aramisauto.com had a solid framework to face the upcoming challenges. These were the things the team would focus on:
Protecting employees and customers;
Ensuring business continuity;
Preparing Aramisauto.com to be even stronger once out of the crisis;
Maintaining teamwork in spite of remote work and stress.
Nicolas reflects on how Lean Thinking helped them frame the problem: "We are all aligned. We believe in respect for people, teamwork, customer first, and when we see problems, we address them. This tremendously helped when the crisis hit us. Everyone knew what they had to do. And if any one of us slipped and started placing financial concerns ahead of employee safety or customer focus, someone would challenge them on that. We are like a team in a soccer match: we know and trust each other, we are aware of the codes, we've gone through the same drills."
PEOPLE ARE THE SOLUTION
Remote working has temporarily solved the problem of social distancing and sanitizing. Teams are, however, actively working on how to organize the outlets and the car reconditioning factory when the lockdown is lifted.
The lockdown has not stopped the deliveries either: vehicles had been purchased before it started and are still being purchased, and customers – such as healthcare staff or workers from the food supply chain – have to be served urgently.
The ExCom had debated whether outlets should be kept open or not to ensure those deliveries. The lean practice of the QFD matrix helped them sort out the issue and start with the actual customer needs, which they listed one by one. They then associated each of them with the functional techniques they could offer. I include here a very simplified extract of what they prepared.
Eventually, they decided to close the outlets and develop home deliveries. This meant they had to invent a way to deliver a car, explain its specificities and have the customer sign the hand-over papers with zero risk of infection. In lean terms, they framed the problem and asked people in charge of operations to make suggestions on how to best develop local solutions.
"The moment we stopped trying to invent a new home delivery process at corporate level and asked for ideas from the gemba, local solutions started to flow in," Nicolas tells me. "They were relevant and agile. Kaizen is the most efficient way to design our new contactless operating mode. Contactless but warm and friendly. And, by the way, our NPS has never been higher."
He adds that the supply chain has also launched a kaizen on the upstream flow since home deliveries were introduced. Up till then, they never exceeded 15% of the sales, whereas now they could easily reach 50% in the near future, once the lockdown ends.
KANBAN IS THE BEST WAY
I had planned to go and visit Juliette Dumas, in charge of the home deliveries in Aramisauto.com, long before the pandemic and I therefore decide to discuss this new home delivery trend with her, in a videoconference. I know Juliette's team has implemented electronic kanbans and I want to understand whether this really made their lives easier, and if they have managed to keep the kanban system going during the lockdown.
Juliette had been part of the Aramis kaizen office before she took over this job, and she admits that moving to operations was a real eye-opener: "I could never understand why people could not find 20 minutes a day for kaizen. As I took the position with my new team, I began to see: the team was very busy, drowning in heaps of to-do lists on all the steps leading to a car home delivery."
Their CRM tool indiscriminately listed the number of tasks to be completed from an order to the effective delivery, and the team felt overwhelmed by the sheer number of things to do. At the same time, the amount of home deliveries was increasing from 200/month to 350/month by Q1 2020. Juliette then decided to introduce an electronic Kanban system in the CRM. Each kanban refers to a customer name and lists the steps the team has to go through for that particular customer. When a step is completed, a box is ticked and given a precise date and time. The team has also defined a time limit for each step showing gaps versus expectations, as the preparation proceeds.
Their CRM online dashboard now tells them exactly what is needed today, customer by customer, and they ignore what will be needed tomorrow or in a week's time. They focus on the right customers and only manage the steps that are needed now, in pull flow.
"This brought us three major advantages," Juliette explains. "First, we no longer think in terms of tasks to do but in terms of customers to serve, as their names are visible on our kanbans." One of their operators actually confirmed that "seeing the name of the customer creates a very different reaction and boosts the commitment to provide the service".
"Secondly," Juliette continues, "the comfort for the team has tremendously increased, since we only address tasks just-in-time. We do not try to fill up a bottomless pit and now find time for kaizen. Thirdly, while we increased our monthly volume by 75%, with no additional headcount, we decreased our overall lead-time to deliver a car from 20 days to 12 days."
As I ask her how they managed to find time for kaizen thanks to the kanban, since the total number of tasks to accomplish has not decreased for a given month, Juliette smiles: "The magnitude of our 'stock of tasks' was such that we were tempted to get ahead of the deadlines and prepare cars in advance. Unconsciously, we were picking up the easy ones and the difficult ones were left over to rot and swell. When we finally addressed them, days too late, they had grown in complexity and added to the pile. It was a never-ending process. Now, we take the time for kaizen, and this helps decrease the overall load and complexity."
Juliette actually confirms that, like the other teams in Aramis, they have continued their daily team routines throughout the lockdown and never stopped using the Kanban system: "It used to be at 8am in the morning, now it's 9am. We discuss the tasks for the day by video-conference and check who is doing what. When I am through with my own delivery, I check with the rest of the team if I can come and help. At 2pm, we have an "andon call": we discuss problems, possibly run a PDCA on one customer issue. We call each other a lot because the lockdown creates new situations or unexpected problems."
I am impressed that the team has managed to create their own Kanban automation system without buying an expensive tool or requesting outsiders to come in and help. This is typical karakuri (operator low energy hand-made device). Measuring the lead-time for the customer, from order to delivery, recognizing difficult points and dealing with them as and when they occur, making the customer real (instead of a number on a list) is the quintessence of Kanban and pull flow. "And it facilitates teamwork," Juliette adds. "If one of us is away, we have full visibility of what is due and can easily take over."
GEMBA AND TEAMWORK IN LOCKDOWN
Nicolas believes lean is a people development system. As the teams prepare for the end of the lockdown, they are taking advantage of the remaining time they have to consolidate the teamwork and learn from each other: they have maintained their daily routines, worked on virtual obeyas, developed small internal 30-minute training webinars that any employee can attend and, of course, continued to improve standards and solve problems.
Nicolas still deeply believes in the importance of walking the gemba, although he has had to accept doing so through team meetings, virtual obeyas or one-to-one phone calls during the lockdown. He keenly supports kaizen made by the teams with internal videos where he interviews the kaizen team leader and praises both efforts and results. He firmly believes that developing people's capabilities remains Aramisauto.com's key target to ensure continuity in customer satisfaction and preparedness in uncertain times.
Catherine Chabiron is a lean author and a member of Institut Lean France.
TAGS: lean and innovationlean for competitivenessLean in automotiveLean in Francelean learningLean people developmentlean serviceslean strategy
Walking the gemba at French start-up Aramis Auto
NOTES FROM THE GEMBA – Catherine's gemba walks are back after the summer break. This month, she visits a start-up that is using lean to manage its growth, and learns about its management's extraordinary turnaround.
Here is the proof that kaizen leads to real innovation
NOTES FROM THE GEMBA – If you need proof that kaizen leads to real innovation, look no further than AIO. This French Tech company that reinvented itself as a karakuri kaizen coach.
Can lean help with a…
lean and innovationlean for competitivenessLean in automotiveLean in Francelean learningLean people developmentlean serviceslean strategy

redpajama_set_name: RedPajamaCommonCrawl


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Megawide
Financial Adviser: 5 Business Lessons Every Entrepreneur Can Learn From Megawide Founder, Edgar Saavedra
Megawide is the leading construction company in the country today
Edgar Saavedra was just fresh out of college when he started doing fit-out and renovation projects for friends and relatives with his college best friend, Michael Cosiquien.Saavedra, who graduated with a degree in Civil Engineering from De La Salle University, wanted to ...
by Henry Ong | February 12, 2019 05:00:00
Parañaque Terminal Exchange Starts Commercial Operations Nov. 10
Provincial buses passing through Cavitex to start and end their trips at country's first landport
The Department of Transportation (DOTr) has announced that the Parañaque Integrated Terminal Exchange (PITX), the country's first integrated and multi-modal terminal, will officially begin operations on 4 a.m., Saturday, 10 November 2018.Provincial buses that pass through the Cavite Expressway (CAVITEX) and Coastal ...
Duterte Inaugurates Parañaque Terminal Exchange as DOTr Seeks Waiver Php100-M Annual Subsidy from Gov't
PITx was one of PPP projects awarded under Aquino administration and completed under new president
The country's first integrated and multi-modal terminal, the Parañaque Integrated Terminal Exchange (PITx), opened its doors on November 5 with President Rodrigo Duterte leading the inauguration rites.The terminal's opening comes as commuters flocked back to Metro Manila after the long weekend that ...
Duterte to Inaugurate Php5.6-B Parañaque Terminal Exchange, PH's First 'Landport'
The country's first integrated and multi-modal terminal, the Parañaque Integrated Terminal Exchange (PITx), is opening its doors today, November 5, with President Rodrigo Duterte set to lead the inauguration rites.The terminal's inauguration comes as commuters flocked back to Metro Manila after the long ...
Duterte to Inaugurate PH's First 'Landport' and Modern Bus Terminal on Nov. 5
Costing Php5.6 billion, the Parañaque Integrated Terminal Exchange (PITx) was among PPP projects awarded by Aquino administration
After months of delay, the country's first integrated and multi-modal terminal, the Parañaque Integrated Terminal Exchange (PITx), will finally be inaugurated on November 5 in time for the onset of the holiday rush and worsening road traffic in Metro Manila."This is not just ...
by Elyssa Christine Lopez | October 25, 2018 02:00:00
Parañaque Terminal Exchange for Cavite Buses to Open in November, says DOTr
Department touts benefits of PH's first "landport" in just-released video
The Department of Transportation (DOTr) has announced through a newly-released video that the Parañaque Integrated Terminal Exchange (PITx), the country's first intermodal land transport terminal, is set to open in November.The Php3.5-billion facility was scheduled for a soft opening early October but ...
by Pauline Macaraeg and Elyssa Christine Lopez | October 04, 2018 04:00:00
First Look: PH's First 'Landport' is a Bus Terminal That Looks and Feels Like an Airport
A peek inside the soon-to-open Parañaque Integrated Terminal Exchange (PITx)
More than three years ago, the government signed a public-private partnership agreement with MWM Terminals Inc. to build and operate the Southwest Integrated Terminal Exchange (SWITEx), the country's first intermodal land transport terminal. It will serve as the last stop and origin of ...
Taking Public Transport Via Coastal Road or Cavitex to NCR? Soon, Your Commute Will Start and End at the New Parañaque Terminal
New LTFRB order requires PUVs using the two roads to drop and pick up passengers at the PITx
All kinds of public transportation passing through Coastal Road and Cavite Expressway (CAVITEX) on their way to and from Manila will be required to end and start their trips at the soon-to-open Parañaque Integrated Terminal Exchange (PITx), the country's first intermodal transport ...
by Elyssa Christine Lopez | September 19, 2018 10:00:00
How Much Will Megawide Corp Earn From PH's First Modern Bus Terminal?
The company behind the country's only resort airport is about to complete the PITX
Megawide Construction Corp. expects additional revenues of Php717.2 million next year from another of its major public-private partnership (PPP) projects--the Parañaque Integrated Transport Exchange (PITx), which is expected to be inaugurated soon.Megawide is a major investor in the country's first "resort" airport—the ...
Mactan-Cebu Int'l Airport Boosts Megawide's First-Half Earnings
Megawide Construction Corp. posted a 10-percent rise in net earnings in the first half of 2018
Megawide Construction Corporation posted a 10-percent net profit growth in the first half of the year, the diversified engineering and infrastructure company announced in a disclosure to the Philippine Stock Exchange (PSE) on Wednesday, August 15.Megawide's consolidated net earnings grew to Php1.26 ...
by Pauline Macaraeg | August 15, 2018 05:00:00
GMR-Megawide's Grand Vision for Cebu Airport: A Southeast Asian Hub Serving 50-M Passengers a Year
Travelers from the PH and neighboring countries will transit in Mactan on the way to world's major destinations
At the inauguration of the Mactan-Cebu International Airport (MCIA)'s second passenger terminal on June 7, the builder, GMR-Megawide Cebu Airport Corp. (GMCAC), didn't just unveil the breathtaking features of facility. More importantly, the joint venture also revealed the true scale of its ...
by Roel Landingin | June 11, 2018 03:00:00
(LOOK) "?"One-Of-A-Kind Experience" Promised in New Cebu Airport Terminal
Officials hail the completion of the new terminal during inauguration rites
Entrance to Terminal 2 of the Mactan Cebu International AirportAlmost five years since the project was first bidded out, the new Terminal 2 of the Mactan Cebu International Airport (MCIA) was finally inaugurated on Thursday, June 7.The new passenger terminal, which will ...
by Paul John Caña and Pauline Macaraeg | June 07, 2018 05:00:00
President Duterte Inaugurates Aquino Admin's Biggest Airport PPP Project
Timely completion of Mactan-Cebu Airport Terminal 2 underscores continuity in infrastructure policy amid tumultuous regime change
Terminal 2 of Mactan Cebu's International Airport will be inaugurated on Thursday, June 7Cebu City – President Rodrigo R. Duterte led the inauguration rites on Thursday, June 7, of the Mactan-Cebu International Airport (MCIA)'s Terminal 2 that will help decongest the country's ...


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32 Years Ago: Motley Crue Release 'Dr. Feelgood'
Jon Wiederhorn
Jon Wiederhorn Updated: September 1, 2021
Five albums into their career, Mötley Crüe were unapologetically obsessed with crafting the kind of sticky, sleazy hard rock that defined MTV hair metal and hooked the masses like steaming bowls of salty buttered popcorn. Dr. Feelgood, which came out Sept. 1, 1989, was basically the Crüe's take on Aerosmith-style stadium rock. The album, which was performed with inexhaustible energy and brimmed over with giant-sized hooks, even featured Aerosmith vocalist Steven Tyler in "Sticky Sweet" and the intro to "Slice of Your Pie."
"Nikki and Tommy and I hung out a lot," Tyler told Rolling Stone. "Of course, we're all akin by our old drinking and drugging days."
Motley Crue, "Dr. Feelgood"
Nikki Sixx wrote most of the songs for Dr. Feelgood after going through rehab and getting clean and sober, and tracks like "Dr. Feelgood" (about dope dealers who provide the perfect fix) and "Kickstart My Heart" (which Sixx wrote after surviving an overdose) are perfect examples of an artist writing about what he knows. "Slice of Pie" and "She Goes Down" exposed the other side of the debauchery-fueled Mötley playbook. But Dr. Feelgood isn't just a filth-fueled recipe for a raging party, it's full of the band's most focused material and loaded with choruses as infectious as an STD.
"In rehab they told me that the only way to get clean is by believing in and seeking the help of a higher power that could return sanity to my life," Sixx wrote in The Dirt: Confessions of the World's Most Notorious Rock Band. "Most people chose God or love. I chose the only woman who hadn't abandoned me my whole life: Music. And it was time to pay her back for her faith and perseverance."
Other standout tracks on Dr. Feelgood include "Don't Go Away Mad (Just Go Away)" and "Same Ol' Situation," which features backup vocals by Night Ranger's Jack Blades. "That was about a girl leaving a guy for a girl," Sixx told Rolling Stone. "The subject plagues men worldwide. I love it because when [our label] Elektra heard it they were like, 'Oh, this is perfect for a single.' In Mötley fashion, we were like, 'Wonderful. We'll tell you later that it's about lesbians.'"
Motley Crue, "Same Old Situation"
Producer Bob Rock's production played a large role in the enjoyability of Dr. Feelgood. Instead of giving the band a glammy sheen, as Tom Werman did on Theatre of Pain and Girls, Girls, Girls, Rock EQ'd the guitars with ample low-end and plenty of midrange so even the sing-songy numbers sounded gritty. And the band weren't afraid to compliment boozy, blues-inspired numbers with syrupy ballads like "Without You" and "Don't Go Away Mad (Just Go Away)."
"That's a great song," Neil said. "I love to play guitar and sing that song. It's kind of a feel-good song. When that song comes on everybody wants to sing along with you."
Motley Crue, "Don't Go Away Mad (Just Go Away)"
Since Mötley Crüe didn't always get along, even when they were sober, Rock encouraged them to record their parts at separate times when they entered Little Mountain Sound Studios in Vancouver, British Columbia in mid-1989. Whether Rock's plan strengthened the record or the musicians just had more ability to concentrate than they did when back when they were all raging drunk or high all the time, Dr. Feelgood is Mötley Crüe's most consistent album, and one that at least sounds like it was a blast to make. In addition to the guest appearances by Roth and Blades, Bryan Adams, Cheap Trick's vocalist Robin Zander and guitarist Rick Nielsen and members of Skid Row all contributed backing vocals.
Dr. Feelgood entered the Billboard album chart at No. 1 and sold more than six million copies in the U.S. alone. The album won Best Hard Rock/Heavy Metal album of the Year at the 1991 American Music Awards and the title track and "Kickstart My Heart" were nominated for Grammy awards for Best Hard Rock Performance in 1990 and 1991, respectively. Both times the Crüe lost to Living Colour, first against the song "Cult of Personality," then against "Time's Up."
Motley Crue, "Kickstart My Heart"
Loudwire contributor Jon Wiederhorn is the author of Raising Hell: Backstage Tales From the Lives of Metal Legends, co-author of Louder Than Hell: The Definitive Oral History of Metal, as well as the co-author of Scott Ian's autobiography, I'm the Man: The Story of That Guy From Anthrax, and Al Jourgensen's autobiography, Ministry: The Lost Gospels According to Al Jourgensen and the Agnostic Front book My Riot! Grit, Guts and Glory.
Motley Crue Albums Ranked
Source: 32 Years Ago: Motley Crue Release 'Dr. Feelgood'
Filed Under: Motley Crue
Categories: News, Original Features


Happy New Year from all of us at Flower Angels USA. I'd like to take this opportunity to thank all of our volunteers, sponsors, and donors for their generosity. We are blessed to have you all as our supporters.


0% of this provider's 510 patients who are 65 and older filled at least one prescription for an antipsychotic drug, compared to an average of 3%.
86% of this provider's 1,047 patients filled at least one prescription for an opioid, compared to an average of 22%.
$91 was the average price of a prescription from this provider, compared to $102 among peers.


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Fierro: Former Dodger Mike Sandlock celebrates 100th birthday
From David Fierro at the Greenwich Time on October 21, 2015:
Major League Baseball's oldest living former player celebrated his 100th birthday Saturday and the party was held right here in Greenwich. That's because the former player who turned the "Big 100" is Greenwich's very own Mike Sandlock.
Family and friends gathered at Innis Arden Golf Club in Old Greenwich for a milestone party for Sandlock, a lifelong Greenwich resident. Born in Old Greenwich on Oct. 17, 1915, Sandlock played for the Boston Braves (1942, 1944), the Brooklyn Dodgers (1945-46) and the Pittsburgh Pirates (1953).
He began his professional baseball career with the Huntington Bees of the Mountain State League in 1938 and also spent time in the Pacific Coast League, where he played with the Hollywood Stars and San Diego Padres (1949-52). A switch hitter who threw right-handed, Sandlock was mainly a catcher, but also saw some time at shortstop and third base.
Read the full article here: http://www.greenwichtime.com/sports/article/Former-Dodger-Mike-Sanlock-celebrates-100th-6580282.php
https://sabr.org/wp-content/uploads/2020/03/research-collection4_350x300.jpg 300 350 jpomrenke /wp-content/uploads/2020/02/sabr_logo.png jpomrenke2015-10-21 14:41:172015-10-21 14:41:17Fierro: Former Dodger Mike Sandlock celebrates 100th birthday


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US8199902B1 - Passing URL for XML documents via a telephone signaling system - Google Patents
Passing URL for XML documents via a telephone signaling system Download PDF
Lawrence M. Lutton
Avaya Inc
2006-05-22 Application filed by Avaya Inc filed Critical Avaya Inc
2006-05-22 Assigned to AVAYA TECHNOLOGY LLC reassignment AVAYA TECHNOLOGY LLC ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: LUTTON, LAWRENCE M.
2007-11-27 Assigned to CITIBANK, N.A., AS ADMINISTRATIVE AGENT reassignment CITIBANK, N.A., AS ADMINISTRATIVE AGENT SECURITY AGREEMENT Assignors: AVAYA TECHNOLOGY LLC, AVAYA, INC., OCTEL COMMUNICATIONS LLC, VPNET TECHNOLOGIES, INC.
2007-11-28 Assigned to CITICORP USA, INC., AS ADMINISTRATIVE AGENT reassignment CITICORP USA, INC., AS ADMINISTRATIVE AGENT SECURITY AGREEMENT Assignors: AVAYA TECHNOLOGY LLC, AVAYA, INC., OCTEL COMMUNICATIONS LLC, VPNET TECHNOLOGIES, INC.
2008-06-26 Assigned to AVAYA INC reassignment AVAYA INC REASSIGNMENT Assignors: AVAYA TECHNOLOGY LLC
2011-02-22 Assigned to BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLATERAL AGENT, THE reassignment BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLATERAL AGENT, THE SECURITY AGREEMENT Assignors: AVAYA INC., A DELAWARE CORPORATION
2013-03-13 Assigned to BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE reassignment BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE SECURITY AGREEMENT Assignors: AVAYA, INC.
2017-01-27 Assigned to CITIBANK, N.A., AS ADMINISTRATIVE AGENT reassignment CITIBANK, N.A., AS ADMINISTRATIVE AGENT SECURITY INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: AVAYA INC., AVAYA INTEGRATED CABINET SOLUTIONS INC., OCTEL COMMUNICATIONS CORPORATION, VPNET TECHNOLOGIES, INC.
2017-12-15 Assigned to AVAYA INC. reassignment AVAYA INC. BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 025863/0535 Assignors: THE BANK OF NEW YORK MELLON TRUST, NA
2017-12-15 Assigned to AVAYA INTEGRATED CABINET SOLUTIONS INC., VPNET TECHNOLOGIES, INC., OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION), AVAYA INC. reassignment AVAYA INTEGRATED CABINET SOLUTIONS INC. BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Assignors: CITIBANK, N.A.
2017-12-15 Assigned to AVAYA INC. reassignment AVAYA INC. BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 030083/0639 Assignors: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
2018-01-09 Assigned to SIERRA HOLDINGS CORP., AVAYA TECHNOLOGY, LLC, OCTEL COMMUNICATIONS LLC, AVAYA, INC., VPNET TECHNOLOGIES, INC. reassignment SIERRA HOLDINGS CORP. RELEASE BY SECURED PARTY (SEE DOCUMENT FOR DETAILS). Assignors: CITICORP USA, INC.
2018-01-10 Assigned to GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT reassignment GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT SECURITY INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: AVAYA INC., AVAYA INTEGRATED CABINET SOLUTIONS LLC, OCTEL COMMUNICATIONS LLC, VPNET TECHNOLOGIES, INC., ZANG, INC.
2018-01-23 Assigned to CITIBANK, N.A., AS COLLATERAL AGENT reassignment CITIBANK, N.A., AS COLLATERAL AGENT SECURITY INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: AVAYA INC., AVAYA INTEGRATED CABINET SOLUTIONS LLC, OCTEL COMMUNICATIONS LLC, VPNET TECHNOLOGIES, INC., ZANG, INC.
H04M3/00—Automatic or semi-automatic exchanges
H04M3/42—Systems providing special services or facilities to subscribers
H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
H04M3/5183—Call or contact centers with computer-telephony arrangements
H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
H04M2203/00—Aspects of automatic or semi-automatic exchanges
H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
H04M2203/6072—Authentication using challenger response
H04M3/487—Arrangements for providing information services, e.g. recorded voice services, time announcements
H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
A method, apparatus and computer program product for passing a URL for XML documents via a telephone signaling system is presented. A communication is received at a first system, and a document including information relating to the communication is produced. The document is sent to a service, and the communication is transferred to a second system. The communication includes an address for retrieving the document from the service.
Distributed systems and applications have become ubiquitous. One method of communication between components of a distributed system or distributed application is to use Integrated Services Digital Network/System Signaling 7 (ISDN/SS7) signaling. An example of this may be a Contact Center, wherein ISDN/SS7 is used to communicate between an Interactive Voice Response (IVR) system and a Private Branch Exchange (PBX). On the public switched telephone network (PSTN), Signaling System 7 (SS7) is a system that puts the information required to set up and manage telephone calls in a separate network rather than within the same network that the telephone call is made on. Signaling information is in the form of digital packets. SS7 and ISDN use out-of-band signaling, meaning that signaling (control) information travels on a separate channel rather than within the same channel as the telephone call.
An SS7 communication includes a User-to-User Information (UUI) field. The UUI contains one field of up to 96 characters. Conventional systems use this UUI field to send data between servers/applications systems. This field may be used to pass fixed format data between components of a distributed system or application. For example, a credit card application might transfer a 16-digit account number, or a human resource application might transfer a caller's name. In such a scenario, the sending application must be aware of the receiving application's data requirements, and send the appropriate data. For an outsourcer this means that the sending application needs to be customized for each customer's needs.
Conventional mechanisms such as those explained above suffer from a variety of deficiencies. One such deficiency is that conventional systems utilize the UUI field of SS7 signaling to send fixed format data. Because the sending and receiving applications must agree completely upon the usage of the UUI field, the sending and receiving parties must synchronize implementation and maintenance of their applications. This may be difficult across different institutions. The data passed in the UUI field is proprietary, and the format of the data must be agreed in advance between the sender and receiver. Critical information (such as an account number) may be sent in the clear through an insecure channel. A network sniffer could easily tie information (such as the account number and originating telephone number) together, with no audit trail to indicate that the channel has been compromised.
Embodiments of the invention significantly overcome such deficiencies and provide mechanisms and techniques that provide passing a Universal Resource Locator (URL) for eXtensible Mark-up Language (XML) Documents via a telephone signaling system. By way of the present invention, a pointer to external data is passed to an application in the UUI instead of passing the data directly. A method of passing a URL for XML documents via a telephone signaling system includes receiving a communication at a first system, and producing a document including information relating to the communication. The method further includes sending the document to a service, and transferring the communication to a second system, the communication including an address for retrieving the document from the service.
In a particular embodiment of a method for passing a URL for XML documents via a telephone signaling system, the method includes receiving a communication at an Interactive Voice Response system (IVR). The method further includes producing an XML document including information relating to the communication, and sending the XML document to a service. The method further includes transferring the communication to a Private Branch Exchange (PBX) computer telephony (CT) system, the communication including an address for retrieving the XML document from the service.
The XML document which is transferred can contain a rich data structure. The sending application creates the XML document, which is a self-defining data structure. The receiving application parses the XML document for the information it requires. Multiple applications at the receiving site can each extract the information that they need from the XML document. Because the actual data content being transferred is flexible, changes to the systems at each end may be implemented by the parties exchanging data independently. The XML document transferred through this invention is standards-based, thus the XML document can be parsed or viewed with off-the-shelf technology. The URL sent in the clear is not inherently meaningful, and provides no direct value if compromised. Any sensitive information (such as an account number) is transmitted through a secure media such as Secure Sockets Layer (SSL) and access to the contents of the document can be thereby restricted. SSL is a commonly used protocol for managing the security of a message transmission on the Internet. SSL uses a program layer located between the Internet's Hypertext Transfer Protocol (HTTP) and Transport Control Protocol (TCP) layers. Advantages associated with the present invention include flexibility of the data that can be shared and the ability to efficiently and securely coordinate the sharing of information between businesses.
In a particular embodiment, before transferring a call to a Private Branch Exchange (PBX), an IVR writes and sends all relevant data as an XML document to a Simple Object Access Protocol (SOAP) service. The IVR also places the URL (up to 96 characters in length) for the document into the UUI field of an SS7 message. A Computer Telephony (CT) application passes the UUI (containing the URL) to an Event Handler (e.g., a Customer Relation Management application or CRM), which then retrieves the XML document via SOAP and parses the retrieved document.
Still other embodiments include a computerized device, configured to process all the method operations disclosed herein as embodiments of the invention. In such embodiments, the computerized device includes a memory system, a processor, communications interface in an interconnection mechanism connecting these components. The memory system is encoded with a process that provides for passing a URL for XML documents via ISDN/SS7 UUI as explained herein that when performed (e.g. when executing) on the processor, operates as explained herein within the computerized device to perform all of the method embodiments and operations explained herein as embodiments of the invention. Thus any computerized device that performs or is programmed to perform processing explained herein is an embodiment of the invention.
Other embodiments include a computer readable medium having computer readable code thereon for passing a URL for XML documents via a telephone signaling system. The computer readable medium includes instructions for receiving a communication at a first system, and instructions for producing a document including information relating to the communication. The computer readable medium further includes instructions for sending the document to a service, and instructions for transferring the communication to a second system, the communication including an address for retrieving the document from the service.
In another particular embodiment, the computer readable medium has computer readable code thereon for passing a URL for XML documents via ISDN/SS7 UUI. The medium includes instructions for receiving a communication at an Interactive Voice Response system (IVR). The medium further includes instructions for producing a document including information relating to the communication, and instructions for sending the document to a service. The medium further includes instructions for transferring the communication to a Private Branch Exchange (PBX) computer telephony (CT) system, the communication including an address for retrieving the document from the service.
Other arrangements of embodiments of the invention that are disclosed herein include software programs to perform the method embodiment steps and operations summarized above and disclosed in detail below. More particularly, a computer program product is one embodiment that has a computer-readable medium including computer program logic encoded thereon that when performed in a computerized device provides associated operations providing for passing a URL for XML documents via a telephone signaling system as explained herein. The computer program logic, when executed on at least one processor within a computing system, causes the processor to perform the operations (e.g., the methods) indicated herein as embodiments of the invention. Such arrangements of the invention are typically provided as software, code and/or other data structures arranged or encoded on a computer readable medium such as an optical medium (e.g., CD-ROM), floppy or hard disk or other a medium such as firmware or microcode in one or more ROM or RAM or PROM chips or as an Application Specific Integrated Circuit (ASIC) or as downloadable software images in one or more modules, shared libraries, etc. The software or firmware or other such configurations can be installed onto a computerized device to cause one or more processors in the computerized device to perform the techniques explained herein as embodiments of the invention. Software processes that operate in a collection of computerized devices, such as in a group of data communications devices or other entities can also provide the system of the invention. The system of the invention can be distributed between many software processes on several data communications devices, or all processes could run on a small set of dedicated computers, or on one computer alone.
It is to be understood that the embodiments of the invention can be embodied strictly as a software program, as software and hardware, or as hardware and/or circuitry alone, such as within a data communications device. The features of the invention, as to explained herein, may be employed in data communications devices and/or software systems for such devices such as those manufactured by Avaya Inc. of Lincroft N.J.
The foregoing will be apparent from the following more particular description of preferred embodiments of the invention, as illustrated in the accompanying drawings in which like reference characters refer to the same parts throughout the different views. The drawings are not necessarily to scale, emphasis instead being placed upon illustrating the principles of the invention.
FIG. 1 comprises a block diagram of a call center which provides for passing a URL for XML documents via a telephone signaling system in accordance with embodiments of the invention;
FIG. 2 shows an event trace diagram for passing a URL for XML documents via a telephone signaling system in accordance with embodiments of the invention;
FIG. 3 comprises a flow diagram of a particular embodiment of a method for passing a URL for XML documents via a telephone signaling system in accordance with embodiments of the invention; and
FIG. 4 illustrates an example computer system architecture for a computer system that performs passing a URL for XML documents via a telephone signaling system in accordance with embodiments of the invention.
FIG. 1 shows an example environment 10, in this example a contact center, wherein passing a URL for XML documents via a telephone signaling system has been incorporated. The particular environment 10 includes a public switched telephone network (PSTN) 12. The PSTN is the aggregate of the world's public circuit-switched telephone networks. Originally a network of fixed-line analog telephone systems, the PSTN is now almost entirely digital, and now includes mobile as well as fixed telephones. The PSTN 12 is a worldwide telephone system that provides telephone call connections, including telephone connections to a contact center. PSTN 12 is in communication with a first system, such as an interactive voice response system (IVR) 14.
The IVR 14 is a system that provides voice queries to a telephone caller. Voice queries typically direct the telephone caller through a series of selections that can be chosen by the telephone caller via button pushes on the telephone keypad. Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media. An IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure. An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data and, potentially, the ability to record voice input for later handling. Using computer telephony integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display. The IVR 14 is in communication with a second system, for example a Private Branch Exchange (PBX) 16.
The PBX 16 comprises a sub-system that can route incoming telephone calls to intended call recipients, or agents. A PBX (private branch exchange) is a telephone system within an enterprise that switches calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines. The main purpose of a PBX is to save the cost of requiring a line for each user to the telephone company's central office. The PBX 16 is in communication with a Computer Telephony Integration (CTI) server 18.
The CTI server 18 is used to manage telephone calls. In particular a CTI server is used to provide computerized services for call centers, such as those that direct a phone call to the right department at a business. The CTI server 18 receives the identifying information and coordinates the identifying information with "caller data," for example account history associated with the telephone caller. The CTI server 18 is in communication with an application program, such as Customer Relationship Management (CRM) Application 20 that can provide a display of the caller data in a "screen pop" to an agent.
An example of a CRM application 20 is the Siebel contact center software, available from Siebel Systems of San Mateo, Calif. The Siebel CRM software provides an interface including a toolbar allowing an agent to perform various actions such as log-in, answer a call, receive a screen pop, and log-out.
Also shown is a Simple Object Access Protocol (SOAP) service 22. SOAP provides a platform independent way to access and utilize services located on different distributed systems. SOAP utilizes XML, and SOAP service 22 is used to manage XML documents 24.
By way of the present invention, the IVR 14 receives a call through PSTN 12. Before transferring the call to the PBX 16, the IVR 14 writes and sends all relevant data as an XML document 24 to the SOAP service 22. IVR 14 then places the URL referencing the document on the SOAP service into the UUI field of an SS7 message and sends the message to PBX 16. PBX 16 forwards the message to the CTI Server 18. The CTI Server 18 passes the UUI (containing the URL) to an the CRM application 20, which then retrieves the XML document 24 via SOAP service 22 and parses the retrieved document 24.
By utilization of a URL in the UUI field instead of sending fixed format data in UUI Field, several advantages are realized. The XML document 24 that is transferred can contain a rich data structure. The IVR 14 creates the XML document 24, which is a self-defining data structure. The CRM application 20 parses the XML document 24 for the information it requires. Multiple applications at the receiving site can each extract the information that they need from the XML document 24. Because the actual data content being transferred is flexible, changes may be implemented independently. The XML document 24 transferred through this invention is standards-based. It can be parsed or viewed with off-the-shelf technology. The URL sent in the clear is not inherently meaningful, and provides no direct value if compromised. The sensitive information (such as account number) is transmitted only through a secure media (e.g., SSL). Other advantages associated with the present invention include flexibility of the data that can be shared and the ability to efficiently and securely coordinate the sharing of information between businesses.
Referring now to FIG. 2, a particular embodiment of an event trace diagram 50 utilizing the present invention is shown. The event trace diagram shows the events and communications that are sent and received as part of the process of passing a URL for XML documents via a telephone signaling system. A first event 52 is a communication sent from the IVR 14 to the SOAP service 22. This communication includes the XML based document and data for a Screen Pop. The next event 54 is sent from the IVR 14 to the PBX 16 and CTI Server 18. This communication transfers the call with an SS7 message wherein the UUI contains the URL for the XML document. Event 56 occurs next. The incoming call event, including the URL for the XML document is provided by the PBX/CTI server 16/18 to the CRM application 20. Event 58 takes place next, wherein the CRM application 20 utilizes the URL to retrieve the XML document and data for the screen pop.
A flow chart of the presently disclosed method is depicted in FIG. 3. The rectangular elements are herein denoted "processing blocks" and represent computer software instructions or groups of instructions. Alternatively, the processing blocks represent steps performed by functionally equivalent circuits such as a digital signal processor circuit or an application specific integrated circuit (ASIC). The flow diagrams do not depict the syntax of any particular programming language. Rather, the flow diagrams illustrate the functional information one of ordinary skill in the art requires to fabricate circuits or to generate computer software to perform the processing required in accordance with the present invention. It should be noted that many routine program elements, such as initialization of loops and variables and the use of temporary variables are not shown. It will be appreciated by those of ordinary skill in the art that unless otherwise indicated herein, the particular sequence of steps described is illustrative only and can be varied without departing from the spirit of the invention. Thus, unless otherwise stated the steps described below are unordered meaning that, when possible, the steps can be performed in any convenient or desirable order.
Referring now to FIG. 3, a particular embodiment of a method 100 for passing a URL for XML documents via a telephone signaling system is shown. The method 100 begins with processing block 102 which discloses receiving a communication at a first system. In certain embodiments the first system may be realized as an Interactive Voice Response system (IVR). In a typical application, such as a call center environment, the communication would be a telephone call received by way of a telephone network providing for transmission of User-to-User information, as recited in processing block 104.
Processing block 106 states producing a document including information relating to the communication. As recited in processing block 108, the document is an XML document. The XML document which is transferred is a self-defining data structure. The XML document is standards-based, thus it can be parsed or viewed with off-the-shelf technology.
Processing block 110 recites sending the document to a service. In a particular embodiment the service is a SOAP service. SOAP provides a platform independent way to access and utilize services located on different distributed systems. SOAP utilizes XML, and the SOAP service is used to manage XML documents.
Processing block 114 discloses transferring the communication to a second system, the communication including an address for retrieving the document from the service. The second system may be realized as a Private Branch Exchange (PBX) computer telephony integration (CTI) system, As further recited in processing block 116, the address is contained in a User to User Information (UUI) field of a telephone signaling system, for example an Integrated Services Digital Network/Signal System 7 (ISDN/SS7) communication. Further still, as recited in processing block 118 the address comprise a Universal Resource Locator (URL). The URL sent in the clear is not inherently meaningful, and provides no direct value if compromised. The URL can be used to retrieve the XML document from the SOAP service.
Processing continues with processing block 120 which states receiving at the PBX the communication including an address for retrieving the document. Processing block 122 recites retrieving the document using the address. The URL is used to acquire the document from the SOAP service.
Processing block 124 discloses parsing the document. This could include, as an example, producing a screen pop from the information in the retrieved XML document, and forwarding the screen pop data to the CRM application. Any sensitive information (such as account number) is transmitted only through a secure media (e.g., SSL). By way of the above-described invention, the ability to efficiently and securely coordinate the sharing of information between businesses is provided.
FIG. 4 illustrates example architectures of a computer system that is configured as an Interactive Voice Response (IVR) system 240. The system 240 may be any type of computerized system such as a personal computer, workstation, portable computing device, mainframe, server or the like. In this example, the system includes an interconnection mechanism 211 that couples a memory system 212, a processor 213, and a communications interface 214. The communications interface 214 allows the computer system 240 to communicate with external devices or systems.
The memory system 212 may be any type of computer readable medium that is encoded with an application 255-A that represents software code such as data and/or logic instructions (e.g., stored in the memory or on another computer readable medium such as a disk) that embody the processing functionality of embodiments of the invention for the agent 255 as explained above. The processor 213 can access the memory system 212 via the interconnection mechanism 211 in order to launch, run, execute, interpret or otherwise perform the logic instructions of the applications 255-A for the host in order to produce a corresponding agent process 255-B. In other words, the process 255-B represents one or more portions of the application 255-A performing within or upon the processor 213 in the computer system.
It is to be understood that embodiments of the invention include the applications (i.e., the un-executed or non-performing logic instructions and/or data) encoded within a computer readable medium such as a floppy disk, hard disk or in an optical medium, or in a memory type system such as in firmware, read only memory (ROM), or, as in this example, as executable code within the memory system 212 (e.g., within random access memory or RAM). It is also to be understood that other embodiments of the invention can provide the applications operating within the processor 213 as the processes. While not shown in this example, those skilled in the art will understand that the computer system may include other processes and/or software and hardware components, such as an operating system, which have been left out of this illustration for ease of description of the invention.
Having described preferred embodiments of the invention it will now become apparent to those of ordinary skill in the art that other embodiments incorporating these concepts may be used. Additionally, the software included as part of the invention may be embodied in a computer program product that includes a computer useable medium. For example, such a computer usable medium can include a readable memory device, such as a hard drive device, a CD-ROM, a DVD-ROM, or a computer diskette, having computer readable program code segments stored thereon. The computer readable medium can also include a communications link, either optical, wired, or wireless, having program code segments carried thereon as digital or analog signals. Accordingly, it is submitted that that the invention should not be limited to the described embodiments but rather should be limited only by the spirit and scope of the appended claims.
1. A method comprising:
receiving a communication from a caller at an Interactive Voice Response (IVR) system;
producing a document including information relating to said communication by said IVR;
sending said document to a service;
transferring said communication to a Computer Telephony Integration (CTI) server, said communication including an address for retrieving said document from said service, wherein said address is contained in a User-to-User Information (UUI) field of a telephone signaling system, wherein said transferring said communication to CTI server takes place on a separate network rather than within the same network that the receiving a communication at an IVR is made on;
receiving said communication including an address for retrieving said document at said CTI server and passing said UUI to a Customer Relationship Management (CRM) application;
retrieving said document using said address; and
parsing said document by said CRM application to produce a screen pop providing a display of caller data.
2. The method of claim 1 wherein said document is an eXtensible Markup Language (XML) document.
3. The method of claim 1 wherein said address comprise a Universal Resource Locator (URL).
4. The method of claim 1 wherein said service comprises a Simple Object Access Protocol (SOAP) service.
5. The method of claim 1 wherein said receiving a communication at an IVR comprises receiving a telephone call via a Telephone Network providing for the transmission of User to User Information.
6. A non-transitory computer readable medium having computer readable code thereon for passing data, the medium comprising:
instructions for receiving a communication from a caller at an Interactive Voice Response (IVR) system;
instructions for producing a document including information relating to said communication by said IVR;
instructions for sending said document to a service;
instructions for transferring said communication to a Computer Telphony Integration (CTI) server, said communication including an address for retrieving said document from said service, wherein said address is contained in a User-to-User Information (UUI) field of a telephone signaling system, wherein said transferring said communication to a CTI server takes place on a separate network rather than within the same network that the receiving a communication at an IVR is made on;
instructions for receiving said communication including an address for retrieving said document at said CTI server and passing said UUI to a Customer Relationship Management (CRM) application;
instructions for retrieving said document using said address; and
instructions for parsing said document by said CRM application to produce a screen pop providing a display of caller data.
7. The computer readable medium of claim 6 wherein said document is an eXtensible Markup Language (XML) document.
8. The computer readable medium of claim 6 wherein said address comprise a Universal Resource Locator (URL).
9. The computer readable medium of claim 6 wherein said service comprises a Simple Object Access Protocol (SOAP) service.
10. The computer readable medium of claim 6 wherein said receiving a communication at an IVR comprises receiving a telephone call via a Telephone Network providing for the transmission of User to User information.
11. A system comprising:
a memory;
a processor;
a communications interface;
an interconnection mechanism coupling the memory, the processor and the communications interface; and
wherein the memory is encoded with an application for passing data that when performed on the processor, provides a process for processing information, the process causing the computer system to be capable of performing the operations of:
receiving a communication from a caller at an Interactive Voice Response System;
receiving said communication to a Computer Telephony Integration (CTI) server, said communication including an address for retrieving said document at said CTI server;
transferring said communication to a Computer Telephony Integration (CTI) server, said communication including an address for retrieving said document from said service, wherein said address is contained in a User-to-User Information (UUI) field of a telephone signaling system, wherein said transferring said communication to a CTI server takes place on a separate network rather than within the same network that the receiving a communication at an IVR is made on;
12. The system of claim 11 wherein said document is an eXtensible Markup Language (XML) document, wherein said address comprise a Universal Resource Locator (URL), wherein said address is contained in a User to User Information (UUI) field of a telephone signaling system, and wherein said service comprises a Simple Object Access Protocol (SOAP) service.
13. The method of claim 1 wherein said caller data includes account history associated with said caller.
14. The computer readable medium of claim 6 wherein said caller data includes account history associated with said caller.
15. The system of claim 11 wherein said caller data includes account history associated with said caller.
16. The method of claim 1 wherein said UUI field comprises a UUI field of a System Signaling 7 (SS7) message.
17. The computer readable medium of claim 6 wherein said UUI field comprises a UUI field of a System Signaling 7 (SS7) message.
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presepe, which literally translates as "in front of the crib," has been part of an Italian Christmas since the 16th century. But nobody does it like Naples.
presepe will stay up until Epiphany, January 6. Traditionally, the task of setting up the Nativity scenes has belonged to men, because they hammered the heavy wooden housing together. Depending on the size of the figures, Presepi can take up a corner, the dining room table or most of the living room.


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Bollywood Celebrates Children's Day With Throwback Pictures
Bollywood Celebs News & Gossips
Bollywood celebrities such as Aditi Rao Hydari, Diana Penty, Preity Zinta, and Aayush Sharma shares throwback pictures on social media to mark the Children's Day Special.
Children Day or Bal Diwas is a day when students across schools in India indulge in various recreational activities to mark the birthday of India's first Prime Minister Jawaharlal Nehru.
Children's Day is celebrated in India as a tribute to Jawaharlal Nehru who was born on November 14, 1889. Fondly called 'Chacha Nehru' and 'Chacha ji', Nehru's love for children is well recognised and appreciated in every corner of the country.
Stunning and talented actress Aditi Rao Hydari shared her childhood picture in comparison to young-self. She captioned it, "Age of innocence #NeverGrowUp #ChildrensDay"
Debutante of Love Yatri actor Aayush Sharma shared a candid selfie with his son and captioned it, "Without any doubt, today belongs to my li'l one! #ChildrensDay #DaddyOnDuty!"
Actress Diana Penty shared her childhood picture, in which is lounging like a diva on a couch. She captioned it, "Somethings just never change… like lounging around all day…But then again, it's always nice to celebrate the child in you…Happy #ChildrensDay"
And Finally actress Preity Zinta shared a picture from "Koi Mil Gaya" opposite Hrithik Roshan and entire child actor ensemble. She captioned it, "Throwback to these awesome kids who made work so much fun in #KoiMilGaya! Here's wishing all you lovely souls a very Happy #ChildrensDay! #Ting! @iHrithik"
Tags: !, Aayush Sharma, actor, Aditi rao Hydari, awesome, back, Bollywood, Bollywood Celebrities, children, CIA, did, eco, first, from, HD, hrithik, Hrithik Roshan, in, India, ke, lal, love, ntr, of, Preity Zinta, roshan, sharma, social media, vi, with
Kalki Koechlin Turns Cosmopolitan Cover Girl
Kartik Aaryan celebrates children's day with the kids at Smile Foundation!


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© 2018	| Proudly Powered by	WordPress | Theme: Nisarg	Homepage of the Redlands Rays Baseball Club. News, Calendar of Events and Baseball Links. Baseball Field Guide: An In-Depth Illustrated Guide to the Complete Rules of Baseball [Dan Formosa, Paul Hamburger] on rallfund.cf *FREE* shipping on qualifying offers. Now in its third edition—a clear guide to the complete rules of baseball, updated in ! Admit it: Even if you're a diehard fan of our national pastime. Now in its third edition—a clear guide to the complete rules of baseball, updated in ! Admit it: Even if you're a diehard fan of our national pastime, sometimes an umpire's call can be a little baffling. And for newer fans, Major League Baseball's nuanced rules—developed and revised over decades—can be downright perplexing.


A denture is a removable replacement for missing teeth and the tissues connected to those teeth. It is made of acrylic plastic and sometimes porcelain and metal materials. A denture closely resembles natural gum tissue and teeth. Complete dentures replace all of the teeth, while partial dentures fill in the spaces created by missing teeth and prevent other teeth from shifting position.
Complete dentures can be "immediate" or "conventional." An immediate denture is a complete denture or partial denture that is inserted on the same day, immediately following the removal of the natural teeth. The immediate denture acts as a "Band-Aid" to protect the tissues and reduce bleeding after tooth extraction.
The conventional denture is ready for placement in the mouth about 8 to 12 weeks after the teeth have been removed and the gum tissue has healed. However, some dentists may recommend more time before placing a conventional denture to allow for more healing time.
Dentures are not just for elderly patients. Patients of any age may lose some or all of their teeth and may require a denture of some sort. Because teeth are a permanent part of the body, tooth loss can have an emotional impact on some people. It is important to talk to your dentist about any fears, anxiety, or other emotions you are feeling about tooth loss.
The whole denture process usually takes about a month in which an initial diagnosis is made, impressions are taken, a "try-in" is placed to assure proper color, shape and fit, and the patient's final denture is made in a lab followed by minor adjustments in the office to ensure a proper and comfortable fit.
New denture wearers need time to get accustomed to their new "teeth," because even the best-fitting dentures will feel awkward at first. While most patients can begin to speak normally within a few hours, many patients report discomfort with eating for several days to a few weeks.


The fear that your car can be hacked and made to crash is not new, and it's not completely unfounded. Concerns about automotive cyber security have been raised since automakers began outfitting cars and trucks with computer-controlled systems.
Those concerns have been compounded in recent years as an increasing number of cars come equipped with connections, including satellite, Bluetooth and Internet, that experts say make them more vulnerable to hackers who can then gain access to the computerized systems without ever stepping foot near the actual vehicle.
In 2015, security researchers Charlie Miller and Chris Valasek hacked into a 2014 Jeep Cherokee and managed to "turn the steering wheel, briefly disable the brakes and shut down the engine," the Post's Craig Timberg reported. The pair found they could also access thousands of other vehicles that used a wireless entertainment and navigation system called Uconnect, which was common to Dodge, Jeep and Chrysler vehicles. The hack prompted Fiat Chrysler to recall 1.4 million vehicles.
The Miller and Valasek hack is widely reported, but it wasn't the first or even most recent successful security breach. Researchers from the University of Washington and the University of California at San Diego published papers in 2010 and 2011 showing that vehicles could be compromised when hackers gain access, either in person or remotely.
Last year, researchers in Germany released a study showing they could unlock and start 24 different vehicles with wireless key fobs by taking control of the device remotely and amplifying its signal, Wired magazine reported. While the wireless key fob was still on the kitchen counter, hackers could be driving off with the car, researchers claimed.
Perhaps the greatest car-hacking fear is the idea that someone could take control of your vehicle and drive it over a bridge or into a brick wall.
The WikiLeaks release even renewed suspicions about the death of journalist Michael Hastings, who was killed in a single-car accident in Los Angeles in 2013.
"You could envision doing all sorts of things, such as waiting until the car is going above a particular speed limit and then apply one of the brakes or steer [the wheel] in cars for which you can control the steering," said Stephen Checkoway, an assistant computer science professor at the University of Illinois at Chicago.
That fear is not without merit. As Miller and Valasek demonstrated, hackers have compromised some of the vehicle's most critical functions and safety features before.
But those hacks require time and technical know-how to execute, making an attack something a run-of-the-mill criminal is unlikely to carry out, said Sam Lauzon, a researcher and developer at the University of Michigan Transportation Research Institute. What's more, automakers are increasingly isolating the computers that control the vehicle's most sensitive systems, meaning they cannot be breached even if hackers tap into other technologies, such as the entertainment system, he said.
The WikiLeaks CIA documents did not appear to offer details on how the agency intended to hack into vehicles.
Also listed in the WikiLeaks document of "possible mission areas" is QNX, a popular operating system for in-car entertainment and navigation technologies. Since 2010, QNX has been owned by Research in Motion, the company behind BlackBerry. The system has been used in more than 50 million vehicles that range from Audi to Ford to Maserati, according to the company.
Lauzon speculates that hacking the operating system could allow the CIA to track a vehicle's movements, listen to conversations, or monitor other data that passes through the system.
The entertainment system is typically one of the most vulnerable to attack because it's so highly connected to the outside world, both Lauzon and Heilbronn said. Connections to cellular networks, Bluetooth, WiFi, etc. often come through the system, allowing you to play music, take phone calls, look up directions or connect to other applications.
The "nearly undetectable" assertion in the WikiLeaks claim likely stems from the fact that it's difficult to determine when a car has been hacked, experts say.
There is currently no mechanism to alert manufacturers when a car is behaving erratically or appears to otherwise be compromised, Lauzon said. But technology companies and automakers alike have such technology under development.
"I haven't seen one fitted on a vehicle at assembly time, but it's something they're looking into the feasibility of," Lauzon said.
Today, Miller and Valasek work at ride-hailing company Uber. Auto manufacturers and transportation companies have scooped up a number of cyber experts in recent years, part of a concerted effort in the industry to build products with stronger security features.
"We take it very seriously because we know the end ticket to this technology is making sure that we're going to reassure the regulator that you have a sufficient level of cybersecurity," he said.
One challenge is how to update security software once it is installed in the vehicle. Cyber threats are always changing, and upgrading a car's security software through downloads — much as you would update the software on a smartphone — has only recently become feasible.
In 2015, auto industry players created the Automotive Information Sharing and Analysis Center to swap information about cyber security threats and how to combat them. Then last October, the National Highway Traffic Safety Administration published a cyber security "best practices" guide for automakers with suggestions for building more secure vehicles.
Before you rush out to buy a dated vehicle to avoid the latest technology, it's worth noting the benefits of driving computers on wheels.
Many modern safety features depend on computers and software to function, including anti-lock brakes, lane-assist technology and automatic crash notification. They also help under the hood to make the engine more energy efficient and provide conveniences, such as the ability to make phone calls with both hands on the wheel, Checkoway said.
"That they have enable new attacks is worrying, but on balance computers have improved safety," he said.
The short answer is not much.
As Heilbronn points out, car security is not like picking out Norton or McAfee anti-virus software for your laptop. Automakers have to build cybersecurity protections and software into the vehicle before it ever hits the road, and continue to update those programs as new threats emerge, he said.
"Today, the average customer doesn't have any knowledge as to what should be installed," Heilbronn said.
Lauzon does have one small piece of advice: Avoid installing your own onboard diagnostics, or OBDII, devices, which can monitor a car's performance, provide Internet connections and other features. These devices can communicate with the vehicle's internal systems but may rely on insecure wireless connections, he said.


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photo by: Nick Gerik
Kansas basketball fans fill Massachusetts Street after the Jayhawks advanced to the Final Four, Saturday, March 25, 2018.
Standing at the bar of the Burger Stand, John Merker patted his chest for a solid minute after Grayson Allen's driving shot rimmed out of the hoop as time expired in regulation, denying Duke an Elite Eight victory against the Jayhawks.
"My heart is pounding," the University of Kansas graduate and Shawnee resident said. "I need this win. That's all I can say. I think it's been the best game of the tournament with so much on the line and all the lead changes."
The game was close all the way, with the Jayhawks often a nose behind in the waning minutes of regulation. Things finally broke KU's way for good when sophomore guard Malik Newman connected on a 3-point shot with 1:45 left in overtime.
As the final horn sounded and KU earned a berth in its first Final Four since 2012, fans screaming "Final Four" dashed from downtown bars, first congregating at Eighth and Massachusetts streets before moving en masse a block to the south and filling Mass Street from Ninth to 11th streets.
As she joined the edge of the crowd, KU senior Emmile O'Hara said the wild scene was a response to the tense, tight game and the Jayhawks' tournament heartbreak of recent years.
"I believed in us all the way, though," she said. "I believed in us all year. I've been waiting for this for three years. It's great we're going to Final Four in my senior year. We're going to win it all now."
Officer Tom Britton and three other Lawrence police officers took their station on the 800 block of Massachusetts Street after watching the game together. They quietly traded high-fives with happy Jayhawks, many of whom had a plastic cup of beer in the other hand. They were among the about 60 Lawrence police officers and Douglas County Sheriff's Office deputies on postgame duty, Britton said. As the wild scene unfolded, they gave fans a pass for drinking beer on the street.
"The big thing is we don't want glass on the street," Britton said. "It's fine if everybody with the beer stays calm. We were out in 2008 (KU's national champion year) and 2012. This seems even more enthusiastic because the game was so close."
As he walked away from the still-partying crowd 45 minutes after the game, KU senior Jack DeVries, of Wichita, said the game was awesome and exhausting.
"I've been waiting for a Final Four my entire college experience," he said. "I've waited four years and now I've got it. I would have been crying if Duke won."
DeVries was confident about the Jayhawks' chances in the Final Four and Saturday's opponent, Villanova.
"We've got to get by 'Nova," he said. "If we play like we should, we got them."
The game lived up to the classic that David Lassley, an employee at Free State Brewery, predicted about 40 minutes before tipoff.
"I hardly slept last night," he confided to friends. "I even got home early. I'm pumped."
Lassley pegged his confidence level at 7 to 7.5. It would have been higher, except for the Jayhawks' late struggles Friday against Clemson.
Nonetheless, Lassley anticipated KU would have a tough game against fellow college basketball blueblood Duke.
"As a KU fan, you always want to play the best in the tournament," he said. "I think Duke is the best team in the tournament right now."
Lassley said he had mixed feelings about the opponent. He likes Duke coach Mike Krzyzewski but disliked the team.
"They always have someone on the team it is easy to hate," he said.
As of 9 p.m. Sunday, Lawrence police said via social media that there had been no arrests and no citations.
Massachusetts Street had been closed to traffic around 7 p.m. Sunday, but reopened before 9 p.m.
#kubball is in the Final Four and the celebration has started on Mass Street in Lawrence pic.twitter.com/psM1vK2Ijw
— Lawrence Journal-World (@LJWorld) March 25, 2018
• Mr. March: Malik Newman carries Jayhawks past Duke, into Final Four
• Tom Keegan: Svi for 3 and great 'D' in KU's Elite Eight victory
• Notebook: Jayhawks outrebound Duke; Newman named regional's Most Outstanding Player
• Jayhawks survive encounter with Duke's monster frontcourt to reach Final Four
• Silvio De Sousa's 'terrific,' bloody performance saves KU in Elite Eight
• KU Sports Extra – To The Final Four They Go
• Photo gallery: Kansas basketball v. Duke (Elite Eight)


"Great leaders are not easy to find"; noted Rem Rieder, writing in USA Today, paying tribute to famed, former Washington Post's Executive Editor Ben Bradlee, who was buried last week, having died aged 93.
Almost exact words had been repeatedly used when West Indies ruled the roost of world cricket, describing especially captain Clive Lloyd, and his immediate successor (Sir) Vivian Richards, as their teams comprising dynamic fast bowers and enterprising, exciting batsmen fully dominated the firmament.
Nearly forty years later, several leaders, great and small, are required to bring West Indies cricket back from that brink it now finds itself on!
I never get credit for things I originate, not even honorable mentions, but some might remember that, as St. Vincent's Prime Minister Dr. Ralph Gonzales reiterated afterwards, Grenada's Prime Minister Dr. Keith Mitchell and former Jamaican Prime Minister PJ Patterson have been earmarked to be on that special committee to be convened to look into this still very fluid and volatile situation in WI cricket.
No stress. We all do whatever we can do to help!
Bradlee backed his investigative reporters Bob Woodward and Carl Bernstein to the hilt as they pursued happenings from 1972's "Watergate Complex" break-in in Washington DC, at a time when confirmation of any such undertakings took much more of gut feelings than today's world where almost everything can be technologically verified immediately. Bradlee always had the backs of Woodward and Bernstein!
Dave Cameron, West Indies Cricket Board President, the afore-mentioned Caribbean political honchos, and the other sporting and business leaders due to feature in this general overview, will have to accept that whatever happens, this bad situation must be deemed temporary, WI cricket continuing forward.
Great trust must be executed if WI cricket is to move on, with much alacrity, to the immediate future of touring South Africa next month with a team worthy of having that moniker, and even more so, for ICC World Cup 2015. These next two weeks are as important to WI cricket as any period in its short history!
That Marlon Samuels is the only senior player already confirmed for that SA tour, which must happen, indicates that even as shadows are being passed over our visages, understandings, decisions and comings-together are much more distant between the respective warring parties than meet the eyes.
Total trust in sport is everything. Without that, no sport would be successful, especially team sports.
Last week, San Francisco Giants won USA's baseball "World Series," courtesy of tremendous late seventh game pitching from "Most Valuable Player" Madison Bumgarner, who was not supposed to have been pitching that night, at least not for as long as he eventually did – five full energized innings.
SF Giants were leading 3-2, just hanging on, as Kansas City Royals seemed destined to rally and win their second "World Series" ever, since their only win way back in 1985. KCR were really steaming!
Then Giants' manager Bruce Bochy did the unimaginable, almost unthinkable. He placed massive trust and belief in his much used, excellent, but not sufficiently rested ace pitcher, Bumgarner, to bring home San Fran's eight "World Series" success.
Only great leaders have that sort of trust and belief in their teams and players!
WI captain Sir Frank Worrell, Barbados' Prime Minister Errol Barrow, Jamaica's Premiers/Prime Ministers Sir Alexander Bustamante, Noman Manley and Michael Manley, Trinidad & Tobago's Prime Minister Dr. Eric Williams, Guyana's Presidents Forbes Burnham and Dr. Cheddi Jagan.
Most of those were either very active when most of the Caribbean was becoming independent, or indeed, actually overviewed independence for their respective countries. Of course, Sir Frank is still considered as probably the best WI captain ever, if you ask old timers.
But what made them so special?
All had one clear objective and mission – overall well-being of the Caribbean! Most kept their words!
Our present lot are mostly coined and considered as parochial, provincial, insular and selfish. Hence, our present diaspora and especially cricketers are thusly regarded in that same dismal light too.
That must change immediately, if anything is to be achieved by these difficult ensuing discussions.
Most present WI senior cricketers are relatively well off anyway. One suspects that they are much more concerned about proper principles and clear communications being forthcoming than full finances, even if they are important too.
Trust in one's word is worth so much more than millions in the bank. Enjoy!


Wagepoint founder, Shrad Rao, talks to Andrew Warner of Mixergy about how he built a company from nothing. In this interview, Shrad shares his experiences moving from Dubai, graduating from business school, gaining Canadian citizenship, and eventually starting his own company.
It's a great listen for any entrepreneur, aspiring business owner, or anyone who loves a good story. Our founder is one honest and funny guy, and we're not just saying that because he created Wagepoint.
Mixergy is a platform where ambitious entrepreneurs can learn from experienced mentors. Founded by Andrew Warner, the site answers a question that many striving entrepreneurs face: What do the top startup founders know that you don't? Through interviews and courses, Mixergy helps anyone who loves business access stories from successful doers and thinkers.


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Q: Removing non-alphabetical characters from a list element in python Given a list
['R2', 'Y1-1', 'Y1-2', 'Y2-1', 'Y2-2', 'r']

i wish to remove all non-alphabetical characters and return the list in the form
['R', 'Y', 'Y', 'Y', 'Y', 'r']

Is there a way of doing this in python 3.6.3?

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