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Rise of independent brands creates new challenges for UK traditional energy sector
The UK energy sector is undergoing a major shift, all because of technology.
The UK energy sector is undergoing a major shift. Now is the time of most significant disruption since privatisation began in the 1980s. And it's all because of technology. For over a decade, the so-called 'big six' energy providers (British Gas, Eon, Scottish Power, EDF, Npower and SSE) have held a firm grip over the UK's energy sector.
But a new wave of challenger brands is changing all that. The disruptors are driving innovation in what has long been a stagnating market, presenting strong competition to the existing brands, and creating more choice for consumers in the process.
The rise of independent energy
According to a 2016 report from Ofgem, new independent suppliers are gaining market share in the UK, with 14 additional companies becoming active in the domestic market and nine in the non-domestic. The combined market share for small and medium suppliers in the domestic sector grew to 14 % in March 2016. In contrast, the big six have continued to lose market share across both segments.
The rise in challenger energy brands has happened for a number of reasons. Firstly, the big six have kept on increasing costs to the consumer even when global wholesale energy prices were low. For example, a January 2015 article in the Guardian revealed that UK households were being overcharged for energy by as much as £140 per year. This unfairness has made UK consumers disillusioned and resentful towards the big six.
Poor customer service is another important factor. According to a recent survey from the Institute of Customer Service, the traditional energy sector ranks lowest for customer satisfaction out of all industries in the UK. In marked contrast, another survey - conducted by Which? - showed that smaller energy firms and new players score far higher for customer satisfaction than any of the big six. In fact, all six rank at the very bottom.
Doing energy differently
The new breed of energy challengers clearly recognise these issues. For example, challenger brand Bulb Energy describes itself as a technology-led, 100% renewable energy supplier. Bulb has made customer service one of its key focus points, offering an online community where its customers can share ideas and chat with other members about how to improve the service. This transparent approach is a world away from the traditional image of the UK's energy providers.
Robin Hood Energy of Nottingham is another supplier that likes to 'do energy differently'. Nottingham City Council launched the initiative in a bid to provide affordable low-cost energy to all households. Robin Hood is the country's first local authority owned energy provider, focusing on easy switching, low prices, and accessible customer service. In addition, the friendly community image of Robin Hood gives potential switchers an increased sense of security, encouraging them to break away from the big six.
Vulnerable customers have long suffered from the poor service and inconvenient policies of the big six. But with advances in direct debit technology such as GoCardless, energy challenger brands can now offer tailored payment plans. This feature allows them to set up more flexible billing, so that customers can pay their bills on the day and at the frequency that suits them best. Making paying for energy easier for those in need is another important aspect in offering all-round excellent customer service, which helps challengers build a strong brand image in the process.
Smoothing the path with automated billing
Technology supports many challenger brands in managing their customer bases effectively, important for keeping costs competitive. For example, software companies such as ENSEK or Junifer provide billing systems tailored to the needs of energy providers.
In particular, these software solutions can be integrated seamlessly with the Smart Meter technology that utility networks are currently rolling out across Europe. With the potential for flexible integrations with direct debit services such as GoCardless, these combined systems are sensible choices for UK energy providers, giving them a reliable platform on which to build their competitive advantage.
Using GoCardless with ENSEK or Junifer to collect Direct Debit payments allows energy providers to automate their entire payments process. This significantly reduces time and labour spent on the payment process, freeing up resources for the companies.
The single mandate feature is another aspect of the GoCardless offering that makes it especially appealing to energy challenger brands. Using this feature, companies can accept all kinds of payments under a single mandate, including regular, recurring and ad hoc payments, without needing to resort to using cards as they did in the past. Importantly, using GoCardless also offers the ability to process refunds, which enables companies to provide faster and more efficient customer service.
To switch or not to switch
The challenger brands are not only beating the big six on customer service, they're also going one better on price. In fact, according to the UK government, consumers can save £200 every year by switching their provider. It is worth noting that many energy consumers are stuck on 'Standard Variable Tariffs' (SVTs), because they don't know or think to change them. These default tariffs are always more expensive than fixed term deals.
Making the task of switching easier is the key focus for challenger brand So Energy. It keeps its website simple and aims for maximum automation in business processes. Using Direct Debit for customer billing is an important part of that. Although So Energy aims to provide good customer service, the company also prefers to keep operations lean. Using billing systems from Junifer or ENSEK combined with inbuilt Direct Debit from GoCardless is a powerful way to do this.
For those yet to enter the energy market, ENSEK offers a comprehensive market entry product, Ignition, which combines industry leading software and managed services to create a truly turnkey solution; from licensing and accreditation, right through to market messaging, billing, and CRM.
The GoCardless integration is particularly beneficial for ENSEK's startup customers, because it takes away the need for a large bond that's a requirement with typical bank services, and also offers instant access to Direct Debit. For startups, mitigating costs and protecting cashflow is vital, making GoCardless a clear choice.
What's next for new energy?
Despite the success of many new entrants, it's still difficult for challenger brands to break into the UK energy market. Many consumers are still unaware that they can switch away from the household names and instead benefit from innovative new players. Many also assume, incorrectly, that switching is a difficult, if not impossible, process.
The key issue for the challenger brands is breaking into this market. But persistence is important here. By keeping their services lean and costs low, while continuing to provide good customer service is what will differentiate the challengers from the established players. This is where tech plays a vital role. Managing customers using systems such as ENSEK or Junifer, which integrate the power of GoCardless for billing, ensures the process is kept streamlined and automated. Reducing the need to spend excess time and effort on billing will give challenger brands a better chance of keeping their competitive edge over the big six, even when the time comes for the six to wake up and fight back.
For new entrants, the main challenge going forward is to reach and engage the massive, untapped market of people who have never switched suppliers. Backed up by the power of automated systems, new entrants can focus their efforts on improving their offering, while conducting outreach and engagement initiatives targeting the UK's huge dormant market of switchers-in-waiting.
Discover Direct Debit for the Digital Age
GoCardless is a simpler and smarter way for energy firms to collect payments.
Find out how GoCardless can help energy firms


The above is an overview of the support offered by the Welsh Triathlon performance programme. Welsh Triathlon recognise that athletes may be able to access appropriate coaching, training and support services through their existing daily training environments, therefore the objective of the Welsh Triathlon performance programme is not to replace this, but to provide additional value and support where required in order to assist athletes in achieving their potential. Further support may be made available subject to a needs analysis between the athlete and the programme.
Applications for the 2019-2020 WTPP have now closed.


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Information Management in Microsoft 365 – Event-based Retention
Feb 9, 2021 | Blog
In the last part of our Microsoft 365 (M365) series we looked at retention labels. While event-based retention is possible in the M365 environment through retention labels, it requires additional steps on the part of end users and administrators in order to work:
A retention label needs to be published by an administrator with a retention trigger that is based on an event, and the label is associated with an event type (e.g. date of birth).
The retention label needs to be applied to content by an end user, whereupon an additional metadata field called Compliance Asset ID will be available.
The end user needs to assign a Compliance Asset ID to the content (e.g. an employee unique ID).
The administrator then needs to create an event that is linked to the event type used by the required retention label. The event also needs to search for content that matches the related Compliance Asset ID (e.g. linked to Date of Birth event type, and searching for a Compliance Asset ID that matches a specific employee ID).
See an example below of what event-based retention might look like for employee file records, which generally need to be retained for a period after a certain date (either date of birth, or date employment ceased).
Where event-based retention is required organisations may want to consider using document set content types to contain content. This will mean that the Compliance Asset ID only has to be applied once at the document set level, and is inherited by any documents contained within the set. Organisations may also want to explore the feasibility of automating some aspect of event-based retention:
Automate Event-based Retention in Microsoft 365
Automate Compliance Asset ID on SharePoint Documents
In the next part of our series we will look at publishing retention labels to label policies.
Adelaide Copland has worked as an information specialist and CM/TRIM application administrator since 2014. Adelaide has experience in Microsoft 365 implementations, process improvement, records training delivery, development of policies and procedures, strategy and establishing digitisation programs.
Toolkit for Information Governance
Nov 30, 2020 | Blog
As Information management consultants we engage with organisations to help them create, review and implement complex information governance frameworks. Many of these organisations are subject to frequent and recurring administrative and organisational change. These changes present significant challenges for continuity of information access.
Recently we undertook a large information governance project for a government department who had undergone administrative restructuring. Key challenges for the department were:
The provision of a single, shared technology platform, and
the transfer of data into the shared platform and applications.
Additionally, we are seeing government business operations being outsourced. This has been common practice for the past few years for the delivery of infrastructure assets, but is now becoming more frequent for delivery of services. This has profound implications for information governance frameworks. Information creators are separate entities – with their own systems, metadata and data governance practices. But from the point of view of the responsible government agencies, the resulting physical and information assets must be returned to public custody once the infrastructure is commissioned or services delivered. The issues of information governance become increasing complex across multiple organisations. Information governance therefore requires policy settings, understanding what information assets have been created, where they are held, who administers them.
For the information custodian or owner, the resulting information assets needed to be governed, identified, secured and made accessible to operational staff. Often there were some basic metadata standards and transfer protocols established under contracts. This can make the transfer of data easier, but data migration may not be the best or complete solution. It's becomes increasingly important to maintain relationships between data and the creating entities (the private providers) for data integrity.
In addition, there is the difficulty within the government agencies to have information governance staff with the right skills and authority to support implementation and delivery of frameworks and associated activities, and to raise awareness of information governance requirements
For managers the information framework is complex. Frequently the business rules on information governance are unclear and there is poor visibility at the executive level. There is a policy in document format, but how is this implemented; who can access data; what are the requirements for security and privacy protection; what are the rules on overriding security settings when regulators and auditors request access; who owns the data?
This is not just a compliance issue, it is about the struggle organisations have to document all of their information, where it is, who controls it and how to apply governance.
"Eat the Data: Reclaim the web, #CNIE2014 keynote by @brlamb expertly DJd by @draggin" by giulia.forsythe is marked with CC0 1.0
We have been seeking tools and systems providing visibility of the datasets and dataflows, to understand who and how data is used, assess data quality, identify risks and prioritise remediation.
Recently we worked with Informatica's solutions to provide discovery and visualization of information assets. Their AXON product provides a dashboard providing graphical display on information assets, business term definitions, enabling business context and policy documentation. It provides executive management with the ability to gain useful insight into organisational information assets. We believe this is a new way of providing managers with the insight they need to manage information assets, to better understand the information framework and to use data to assess and mediate risks
We're looking for ways to use automation for better business analysis. We want solutions that provide a sustainable solution. Recently we participated in a webinar with Informatica's Data Governance Practice lead to explore emerging options for the issues we are seeing in our client base.
The link to the webinar is available here.
Kerry Gordon is a Director and Consultant with Recordkeeping Innovation. She works on digital recordkeeping and archives for clients in Australia and SEAsia. Kerry delivers regular training programs in records management and managing digital records. Kerry has a Masters Degree in Information Management from Monash University, Melbourne and has experience in developing large scale strategic studies for digital transition, classification and retention, managing administrative and organisational change, project management and communications supporting information governance.
Information Management in Microsoft 365 – Retention Labels
Retention labels in Microsoft 365 (M365) provide organisations with the ability to apply retention controls to documents through the solution interface. Unlike retention policies, when a retention label is published end users can view and apply retention labels themselves.
To understand how retention labels can be used to support your retention requirements, let's look at how they can be configured. Retention labels can be set to keep content forever, start a disposition review, or dispose of content a certain period after the following retention triggers:
the content was created
the content was last modified
an event (we will take a look at event-based retention in a later blog)
Retention labels also have the configuration option of classifying items as 'Records' or 'Regulatory Records' once the label is applied. Once an item is declared as a record, certain restrictions are placed on actions that can be performed, such as editing record content.
Retention labels can be imported as a file plan. Please note that in our experience when importing from CSV there appears to be a 36-character limit per cell for the import. As such, if using the file plan import organisations may wish to leave Comments, Notes, Reviewer Email and Citation URL's blank and manually add this information to labels after import. Event-based retention labels also need to be manually created.
In order to use retention labels, they must first be published to a retention label policy, which we will focus on in a future blog.
The following rules apply to published retention labels:
only one label can be applied to an item
if a label is manually assigned, it can be changed by end users (I.e. you cannot prevent people from modifying the label assigned)
if an auto-apply label is assigned, end users can apply a manual label instead
if a manual label has been assigned, an auto-apply label cannot replace it
if an item meets the conditions of multiple auto-apply labels, the label with the longest retention is applied
Disposition Reviews
A major benefit of using retention labels is the disposition review feature (only available to E5 licences with access to Advanced Information Governance). Where a Reviewer Email has been set on a retention label, once a record with that label applied passes its retention period the reviewed will receive an email notification asking to review disposal.
Pending dispositions can be viewed in the compliance centre, with Reviewers given the option to:
permanently dispose of the item
extend the retention period
apply a different retention label
Proof of disposition is maintained for 7 years, and is based on Unified Audit Log data.
Organisations however may find that there are gaps in metadata required to be captured for proof of defensible disposition.
In the next part of our series we will look at event-based retention in M365.
World Digital Preservation Day
World Preservation Day 5/11/2020
Did you know that the first Thursday of November is celebrated as World Digital Preservation Day (WDPD). WDPD allows preservation experts across various industries to come together and raise awareness of digital preservation initiatives and societal benefits of preservation.
The world in which we work today is largely digital. Digital information and records are growing exponentially every day, and appropriate strategies need to be developed and implemented to ensure appropriate records and information are preserved over time. As we live through the COVID-19 pandemic, it's evident that evidence of worldwide organisational and social responses to the pandemic are likely to have ongoing historical, social and research value. So how do we ensure that relevant records and information are maintained and preserved for future generations?
In a past blog, we talked about digital preservation. In it we discussed what preservation means, its importance, and resources to support digital preservation programs and initiatives. The Digital Preservation Coalition act as champion of WDPD, and provide a plethora of resources to help organisations get their digital preservation journey underway. The Digital Preservation Handbook is a great starting point for organisations wanting to understand what preservation involves.
Before you get started it is important to understand:
the digital records and information assets your organisation owns
the repositories (i.e. systems) that house your records and information assets
retention requirements for digital records and information assets
organisational expertise and technical capacity to carry out digital preservation activities
From this, organisations can develop a digital asset register which can provide a clear and concise view of digital assets it owns. Having an understanding of organisational readiness will also help to inform preservation next steps, and whether external expertise is required to support your preservation journey.
If you're looking to start your preservation journey and need some support the team at Recordkeeping Innovation can assist you. Learn more at http://www.records.com.au/
Oct 28, 2020 | Blog
Just google the term "maximising the value of information" and you will get a plethora of results. How did we get here and why are we still struggling to manage information?
Technology has led to a massive growth in the volume of information. Now there are new technologies to manage the ever-increasing volumes of information across multiple systems and platforms. Some of these systems are great and really help us achieve efficiency, ease of use and better business outcomes. But shouldn't we be more strategic instead of just throwing another piece of technology at it?
How can we maximise the value and minimize the risk to our information before implementing new technologies? Implementing Information Governance strategies can provide organisations with a framework to better understand and manage the information that they need to create, use, share and and at some point information that can be disposed of.
Information Governance, as described by Gartner[1], "is the specification of decision rights and an accountability framework to ensure appropriate behaviour in the valuation, creation, storage, use, archiving and deletion of information. It includes the processes, roles and policies, standards and metrics that ensure the effective and efficient use of information…". In guidance for Establishing an Information Governance Framework, the National Archives of Australia describes Information Governance as a "system for managing information assets across an entire organisation to support its business outcomes". Data.NSW promotes an Information Management Framework that's provides a shared direction for how information should be managed within the NSW public sector. The common theme here is to have a framework and systems that manage all of an organisation's information, including records and data, from creation through to business use and eventual disposal.
With effective information governance practices in place organisations can achieve responsible corporate governance and leverage opportunities to maximise the value of information assets.
Information Governance Frameworks
Developing an information governance framework with a 'by design' approach will help organisations to have information that is trusted, reliable and business outcome focused. Effective frameworks require collaboration across specialty areas including privacy, security, compliance, information management, records management, data management and information technology. A key component in aligning theses specialty areas is an information asset register.
Information Asset Register
You can't develop an effective information governance framework or maximise the value of your information until you know what you have and understand its context, who controls it and its limitations. An Information Asset Register helps you to understand:
what your information assets are,
where your information assets are located,
what software applications they are managed in,
what formats they are in,
who the business owners or custodians are,
requirements for access, security and privacy,
the value of information to the organisation legally or otherwise (high or low),
requirements for retention and disposal, and
possible risks that need to be mitigated
An information asset register should be a key component in any information governance framework and is a great starting point in maximizing the value of your information. Below are just 2 examples of what an information asset register might look like.
Office of the Victorian Information commissioner – https://ovic.vic.gov.au/resource/sample-information-asset-register-iar-template/
Queensland Government Enterprise Architecture – https://www.qgcio.qld.gov.au/documents/information-asset-register-guideline
[1] https://www.gartner.com/en/information-technology/glossary/information-governance#:~:text=Gartner%20defines%20information%20governance%20as,archiving%20and%20deletion%20of%20information.
Annette Senior has a Graduate Diploma of Science (Information Services) and has worked in information specialist roles since 2000. She has delivered front line support services for Electronic Information Management systems and has extensive experience as a systems administrator for TRIM. In addition to her technical understanding, she is a knowledgeable and adept trainer, designing and delivering information management and system-based training for diverse audiences. Annette's' experience in risk and compliance areas informs her approach to information and records management frameworks. She has experience developing and maintaining recordkeeping policy, procedures, classification and disposal tools to support business objectives and the implementation of technology.
Information Management in Microsoft 365 – Retention Policies
In our last Microsoft 365 (M365) article we began to touch on retention capabilities within M365. A core retention capability within M365 is that of retention policies, which provide the ability to:
decide whether to retain and/or delete information assets
apply a single policy to the entire Agency or specific locations and users
apply a policy to all content in a location or to content meeting certain conditions
Retention Policies are a great feature for organisations with relatively simple retention and disposal requirements. Policies work as a behind the scenes feature, and are applied to content matching policy settings without any end user intervention.
When a retention policy is applied to locations or information assets, people can continue to edit and work with information assets. However if a document is deleted or modified a copy of the document is retained in the Preservation Hold Library (PHL) in SharePoint or the Recoverable Items Folder (RIF) in Exchange. It is important to note that if content is deleted or modified:
for deleted items the original document/email is moved to the Recycle Bin and deleted after 93 days (SharePoint, OneDrive, Teams) or Deletions folder and deleted after a default 14 days (Exchange)
where a copy is taken, the copy will have its own GUID and it is not clear whether any relational link is created between the copy and the original (including audit history of the original)
recycle bins are not indexed therefore any searches, including eDiscovery searches, will not be able to discover information assets within a recycle bin. However the PHL and RIF are indexed and searchable
PHL exist at a site collection level within SharePoint (or SharePoint backend solutions like Teams and OneDrive). The libraries are only created when the first item needs to be copied to the library, rather than when the retention policy is created. PHL are only viewable by Site Collection Administrators (or other admin roles with access to Site Collection Administrator permissions). Microsoft MVP Joanne Klein has written a helpful explainer on the Preservation Hold Library, including a table which documents PHL behaviours when particular site actions are performed.
"Digital Preservation" by zipckr is licensed under CC BY 2.0
The RIF in Exchange is hidden from end users, but content is discoverable via eDiscovery searches. Administrators with appropriate controls can perform actions on user RIF using the Exchange Management Shell. Users RIF storage quota, when a retention policy is applied to the mailbox, is automatically set to between 90GB and 100GB. If the auto-expanding archiving feature in Exchange Online is enabled, the storage quota for the RIF in the user's archive will be unlimited.
When configuring a retention policy rules can be set to keep content forever, or dispose of content a certain period after the following retention triggers:
Retention Policy Gaps
Retention policies are unable to accommodate retention triggers that are event-based (e.g. date of termination, expiry of contract, date of birth, etc). While Retention Policies present a promising feature for managing simple retention requirements, the lack of disposition review process for Retention Policies leaves gaps in compliance if proof of defensible destruction is a requirement.
In the next part of our series we'll look at Retention Labels in M365.
In the last part of our Microsoft 365 (M365) series we looked at retention labels. While event-based retention is possible in the M365 environment through retention labels, it requires additional steps on the part of end users and administrators in order to work: A retention label needs to be published by an administrator with a retention trigger that is based on an event, and the label is […]
As Information management consultants we engage with organisations to help them create, review and implement complex information governance frameworks. Many of these organisations are subject to frequent and recurring administrative and organisational change. These changes present significant challenges for continuity of information access. Recently we undertook a large information governance project for a government department […]
Retention labels in Microsoft 365 (M365) provide organisations with the ability to apply retention controls to documents through the solution interface. Unlike retention policies, when a retention label is published end users can view and apply retention labels themselves. To understand how retention labels can be used to support your retention requirements, let's look at how […]
Did you know that the first Thursday of November is celebrated as World Digital Preservation Day (WDPD). WDPD allows preservation experts across various industries to come together and raise awareness of digital preservation initiatives and societal benefits of preservation. The world in which we work today is largely digital. Digital information and records are growing exponentially […]
Just google the term "maximising the value of information" and you will get a plethora of results. How did we get here and why are we still struggling to manage information? Technology has led to a massive growth in the volume of information. Now there are new technologies to manage the ever-increasing volumes of information […]

redpajama_set_name: RedPajamaCommonCrawl


The Federal Aviation Administration (FAA) is conducting a detailed, 90-day inspection of Allegiant Air's operations in response to "various internal issues" tied to maintenance and safety.
Allegiant's regular comprehensive review was not due for another two years but it has been moved up to ensure the airline has remedied problems in operations, according to the FAA.
The review began about April 1 and continues throughout June.


At the Pastures of Rose Creek, all of our cattle are bred on the farm and raised entirely on grass - no grain. We practice rotational grazing, which is beneficial for the land and allows our cows to eat only the freshest of grasses. Our animals and pastures are chemical free, which means no chemical fertilizers, pesticides, or growth hormones are used to raise our animals.
We specialize in Piedmontese beef - a rare Italian heritage breed known for producing meat tender and flavorful, yet lower in fat and cholesterol than skinless poultry.
By the Cut - Looking for a New York Strip, a Chuck Roast, Ground Beef, etc?


Think They'll Give Me A Pulitzer Prize For Journalism?
Two-thirds of Americans are dissatisfied with traditional journalism. Nearly half rely on the Internet as their primary source for news. Still, most people are not prepared to throw away traditional journalism. The vast majority – 87% of people – think that professional journalism will continue to play an important role.
Some traditional journalism organizations embraced the rapid changes while others have held back and are now paying the price for their indecisiveness. Those who've embraced the Internet have a huge head start on their competitors. The Chicago Tribune and it's ColonelTribune, and more recently, the Chicago SunTimes, have been on the bleeding edge in embracing social networks. Crain's Chicago Business offers interesting and unique content not available in its print edition, such as its video interviews. The New York Times had nearly 800 million (!) page views in October 2008 – over three times more than its nearest competitor.
You might recall that some years ago, traditional media organizations largely dismissed online "amateurs" as a fad and categorically rejected the notion that non-professionals could ever compete with professionals.
So how can we measure whether those non-professionals have had a meaningful impact? Here's one way: the Pulitzer Prizes for journalism. These prizes – 14 in all – are given to the "best" American newspaper reporters and commentators. Prior to the 2009 prizes (which are for work completed in 2008), only print publications were eligible. For 2009, the Pulitzer Prizes are open from submissions from web-only news outlets.
Starting with the 2009 awards, the Pulitzers are truly about the words and serious reporting because it no longer matters whether those words were written by a professional and published in the New York Times, or written by an amateur and published in a blog dedicated to original news reporting and coverage of ongoing stories.
It is a great step forward – for journalism – and a strong message to other industries who have not yet embraced similar change.


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The 1994–95 Iowa State Cyclones men's basketball team represented Iowa State University during the 1994–95 NCAA Division I men's basketball season. The Cyclones were coached by Tim Floyd, who was in his 1st season. They played their home games at Hilton Coliseum in Ames, Iowa.

They finished the season 23–11, 6–8 in Big Eight play to finish in 5th place. Their 23 wins were a school record at the time.  They defeated #17 Missouri and #2 Kansas but lost to #19 Oklahoma State in the 1995 Big Eight conference tournament championship. They earned an at-large bid to the NCAA tournament and a #7 seed. In the tournament they defeated Florida and lost to North Carolina in the second round who would advance onto the Final Four.

Games were televised by ESPN, Big 8 (Creative Sports), the Cyclone Television Network, the Hawkeye Television Network and the UNI Television Network (KWWL).

Previous season
The previous season the Cyclones finished the season 14–13, 4–10 in Big Eight play to finish in 7th place.  They defeated #23 Oklahoma State in the 1994 Big Eight conference tournament quarterfinals.

Following the 1993–94 season, head coach Johnny Orr retired after 14 seasons at Iowa State. The Cyclones then hired University of New Orleans head coach, Tim Floyd. Floyd had gone 127–58 over six season with the Privateers including two NCAA tournament appearances. He is one of only four Division I coaches who have won four conference championships in the first five years at their school.

Roster

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Awards and honors

All-Americans

Fred Hoiberg (HM)

Academic All-Americans

Fred Hoiberg (First Team)

All-Big Eight Selections

Fred Hoiberg (First Team)
Loren Meyer (HM)
Julius Michalik (HM)

All-Big Eight tournament Team

Hurl Beechum
Loren Meyer

Ralph A. Olsen Award

Fred Hoiberg

NBA draft

References

Iowa State Cyclones men's basketball seasons
Iowa State
Iowa State
Iowa State Cyc
Iowa State Cyc

redpajama_set_name: RedPajamaWikipedia


Want to own a cider farm in France?
We get quite a few enquiries and requests for help on the Real Cider community.
'My retirement "hobby" cider/perry/Calvados business is starting to get too big and I'm turning away custom, so I'm looking to sell to someone who will grow the business. There is a 17thC manor house, orchard, cider building, equipment, stock and client base. I wll be living next door and available to be involved as a participant or consultant on an agreed basis'.
'We are located in the beautiful Pays d'Auge area of the county of Calvados 30 minute drive from Deauville, Honfleur and the Normandy beaches. The half timbered manor house dates from 1636 and the cider building with all the equipment covers 150M2. There are more than 200 cider apple trees planted 10 years ago plus I buy apples from a friend who planted the best varieties that I wanted'.
'The manor house, buildings and orchard have been valued at 500,000 Euros not including the cider business. On a straight sale basis without any continuing participation on my part the business is judged to be worth at least 120,000 Euros. The Calvados alone is worth 60,000 Euros, the oldest being 10 years old and obviously has the best margins'.
Contact Edward McClean directly by email.
I know Ted well, This Location is Fantastic, & the Cider is Good as well.


This project consists of the construction of a new 400 meter track. The concession stand and restroom building will also be torn down and constructed a new. The new building will also include a ticket booth and alumni room. The final component to this project is sitework including fencing, sidewalks, stairs, and ramps.
The Track and Stadium work is substantially complete. The track surfacing will occur in the Spring before track season begins.
placement of asphalt at the track.
The project will be substantially complete by the end of this month. The track will have asphalt placed; the concession stand and restrooms will be complete and the Alumni room will be complete.
The field work is complete. Work continues on the concession stand and restrooms.
Site drainage work will begin.
Relocation of the fiber line between the high school and elementary school will begin.


It is the story of Li Xuan and Han Zhong Li finding the remaining 6 of the "Eight Immortals" whose mission is to obtain the magic herbs to save the world by the Jade Emperor's command. Their rescue efforts are being blocked by the East Sea Dragon King.
Being stubborn, he refuses to believe that he is one of the immortals. He makes beautiful music with Yan Chai and is shocked that Yan Chai is pregnant with his baby. He risks his life to go to east sea but is saddened when she is killed when rescuing him from the east sea.
She is the dragon girl spirit and is also a princess. She falls in love with Xiang Zi after saving him when he tries commiting suicide as Xiao Yun leaves him. She discovers that he is the one whom she has been searching for 16 years. She knows his identity to pretend to be captured by the dragon king so that he will become an immortal.
She is a physician and has been in love with Xiang Zi. To her, the poor and sick matters the most so it doesn't take long for her to cut her ties with her loved ones. Xiang Zi is mad when Xiao Yun becomes Xian Gu and thus takes a long time to be at loggerheads with the rest.
He wants to marry Mu Dan but her poison works up on their wedding night. After her death, he becomes an immortal to harm others. Xiao Xin helps him to turn kind again.
She is also a flower spirit but is kind. She doesn't want to be under the control of Yi so she wants Dong Bin to kill her. When he refuses, she kills herself.
He is Guo's disciple and often disguises as a woman to trick others to get money. His decision to become a deity hurts his lover, Luo Mei Qing and a tree spirit, Liu San Lang who believes that he is a woman.
He is the imposter but later turns over a new leaf. Guo's special weapon is actually given by Hua Long to hinder the immortals.
His sister is one of the emperor's concubines but he feels guilty towards his mother and younger brother. His younger brother is separated from his family when young. An imposter also tries to take over his position by tricking the other immortals too.
He is the prince of the east sea. He is in love with Yan Cai so he is jealous of Xiang Zi. He is the real Zhang Guo who later becomes one of the immortals. He is filial but doesn't expect his father to be so ruthless to want his life to prevent him to become one of them.
He has a fan and is very composed to come up with plans quickly.
He walks with a stick and is also as wise as Zhong Li. Being the most senior, he takes charge.
He is the lizard spirit who is often against the immortals. He kills Xiao Yun when she tries protecting the commoners but the other immortals rescue her to make her another immortal.
She is a small light that is easily ignored as she looks after the lights for the barefoot deity. She is too lazy and the books are burned. She is afraid of being punished so she comes to the common world. Hua Long rescues her so she obeys him. As she falls in love with Hua Long, she sacrifies herself to prevent the East dragon from killing him.
He is easily offended and bars all others from entering his territory. What happens to his son wakes him up and he gives in finally. The problem is the antidote island is also there so only the 8 immortals can get to cure the sick.
He rules the heaven world but has no control of the human world. Thus he sends the two deities down, hoping the resolve the crisis.
Xian Gu was supposed to be knowledgeable in medicine. Hong Wah wanted to handle this role better so she went to learn more about the hubs from a Chinese physician. She also learned the basic healing skills and was able to cure common sickness.
It was Qing's first try for an imaginary period drama. She was scared before this but after reading the script, she found the personality similar to her own self. She was relieved and got tense again upon knowing that she would be working with Chun On. Chun On was nice and approachable. She was grateful to him for teaching her how to act naturally.
The last scene had Zhong Hua falling into the lake. It was winter but he was professional to dip into it. The warm water added became cold and Zhong Hua was late when the others waited for her to knock off without complaints. All the artistes were exhausted for the hanging wire scenes to look good in the air.
A tie between Zhong Li and Guai Li – they really take care of their juniors well.
Long, he hinders everyone's movements and doesn't repent till the other immortals save his life.
The theme song 献天缘 and subtheme song 逍遙無窮 are by the cast. We know that they are not professionals and they have done their best.
Time and tide really wait for no man, all have aged so much! I watched this drama because it has a strong cast of many who have not acted for a long time. However, the story is less than desirable as the immortals love one another – how can it be so coincidental? It confuses matters more when imposters deceive the immortals. I still feel that the 3D effects are lower standards. However, acting wise, you will not be disappointed as the experienced cast offer stable acting throughout.


Ahh Nutella! This delicious hazel-nut spread is the perfect accompaniment to our banana crepes. This recipe is a classic street crepe in France, but thanks to Nutella's growing availability here in America, you can have them at your own home.
How many desserts do you know that have just 3 ingredients?
My family loves this recipe. We're all Nutella addicts and once a glass is open, it doesn't last long. What better idea than to use our favorite bread spread on a delicious crepe to make one of the best desserts ever.
And it's so easy, anyone can do it.
Microwave the Nutella in microwaveable bowl for 15 seconds or until thoroughly heated.
Spread each crepe with ¼ cup of Nutella.
Lay banana slices (½ banana each) on top.
Roll up each crepe or fold it in half, as they do in France.
Optional: Top with whipped cream, toasted hazelnuts, a dusting of cocoa, and a sprig of mint.
By the way, if you can't get hold of the original Nutella, you can use any chocolate cream. It won't taste exactly the same, but very close.
For fun, try this recipe fried!


Hi there, I just picked up my Grom today from the dealer and I've been blasting around having a good time on this thing trying to run it in and get the first oil change out of the way. Already ran into a few Groms on the road here, maybe some people are hiding here on the board?
Just saw another post on here about someone who was in Japan and just picked up their Grom. You should be able to find some riding buddies here. Congrats on the purchase.


The ICSI has prescribed New Syllabus in 2013 for Executive course. By which it seeks to enhance capability of students by empowering them expertise of mercantile law. The institute has introduced a subject on Economic and Commercial laws which is enriched with all enactments covering highly technical commercial laws. This book is based on new syllabus launched by ICSI. Which will be applicable from Dec-2013 Exams onwards. It contains whole syllabus in very easy language with sufficient number of questions.
CS PAWAN KUMAR BAID is Commerce Graduate and Company Secretary. Apart from serving Corporate world as Service, Practice and Finance Analyst. He has been continuously associated with acasemic field as a Teacher, Author, Examiner, Co-Ordinator of professional seminars and Speaker. He is known among students for his unoque style of teaching. Joyful learning techniques with willingness to spread knowledge. His short notes are already popular amongst students.


Today, most consumers Google a business and research them online before calling. Without a website, potential customers have no way of learning about your products or services. We work with businesses of all sizes to design, build and host your website. We also manage domains, offer email services, take care of your marketing, and handle IT stuff.
We are highly skilled, and here is why we excel in this industry.
We are real web designers and developers, which means we design and build websites from scratch, every day. Think of us as one of the few bakeries in the area who does not rely on a cake mix! We use Google-friendly code. The code you do not get by purchasing a template and plugging in information about your company. Our goal is to get you to the top of a Google search for terms like "dog grooming Norfolk NE" or "Eye Doctor Columbus NE." This is called SEO (search engine optimization), which is the process of getting consumers to your website by using Google to search for products or services. Some may think they are all set because they have a "pretty" website. As we say often, a "pretty" website with no SEO is just a billboard on a dirt road. Don't be a billboard on a dirt road. Hire a professional web developer to build your website the right way.
We have been in business since 1989 and are happy to help grow your company. We have built hundreds of professional websites that have helped our customers take their business to the next level. We take the time to learn about your business and identify what is necessary for a successful website. Our web designers, developers, and marketers work together to provide the best solution. Our experience in web design and digital marketing for a broad range of businesses enables us to write powerful, SEO-friendly content. We can work with companies on both a local and national level without compromising communication or service.
Our friendly staff is here to answer any questions you may have, whether in person or by phone or email. No automated phone system, no hoops to jump through; just a friendly voice and a helpful attitude. Can Wordpress or GoDaddy say the same? I do not think so!
Bottom line: we are local, offer Northeast Nebraska values, and we provide friendly in-house support!
Whether we are providing web design and development or transferring your website to our servers, we will host your website using a safe and secure hosting platform. Yeah, GoDaddy is cheap. The question is, do you want cheap? If the governor came to visit you, where would you take him for lunch? Would you go through the McDonalds drive-thru or make a reservation at the nicest steak house in town? Cheap hosting vendors are ideal for hobbyists' websites because there isn't much to lose. For a professional business, professional hosting is a must. On a lower-cost hosting platform, you will share the server with hobbyist and junk websites, leaving your website vulnerable to hacking and other attacks. On average, our customers pay less than $20 a month for safe and secure hosting.
In today's world, most of the business-related communication with clients and colleagues is handled through email. A business has several options when it comes to selecting how and where to create email accounts, but some are much more efficient and professional than others. We will help you determine which email solution is right for your business and save time by taking care of everything for you. Our experienced technicians will create email accounts for your staff, leaving personal email accounts out of the work place.
We offer common domain-based email, Office 365 or Google's G-Suite, which are all great options. It is time to upgrade from FloralNinjaMary@Hotmail.com to Mary@YourWebsite.com!
Click here to learn more about Professional Email Services.
Since we are web designers and developers, we can build websites that our customers can edit themselves. Our CMS (Content Management System) was developed in-house and enables your staff to update content on the website anytime. It is easy to learn and allows you to make updates quickly. We also offer Web Management service plans that ensure your information is kept up-to-date on a regular basis. Some web editors are so complicated and hard to use that you nearly get cockpit syndrome just by logging in. Website Management services can be applied to a website we have built or a website from Wordpress, Wix, Squarespace, Weebly, and other template-based sites.
If you already have a website, do you know how many people are visiting it? Do you know where your traffic is coming from? How long are they staying on your website before moving on? What good does hiring a web designer do if you do not know how well of a job they have done? These are all important stats to monitor and act upon. 24-hour access to website stats allows you to monitor visitor activity right from home. Because our customers have busy schedules, we also send regular reports to keep you up to date on what's happening with your website.
Maintaining a social presence online is not only useful for reaching those using social media; it also boosts the SEO of your website. Good SEO ensures that Google users will find your website, not your competitor's!
Social media marketing services, like Facebook marketing help connect you with new customers who are already online. We use creative strategies to reach potential customers, whether on Facebook, Pinterest, YouTube or other popular platforms. Digital marketing has surpassed traditional marketing, as every generation is now online. Digital marketing is also a more cost-effective way to advertise your business.
It is important for a business to have a strong identity. A well-designed logo on a slick business card can be the difference between a new client and a lost sale. Our designers love the challenge of creating a complete brand identity for all types of businesses. We offer logo design, business cards, brochures, promotional products and more! We are your top-to-bottom marketing solution, both online and in ink.
We have been offering computer, email and IT services to the Norfolk area since 1989. The experienced technicians on our staff are both personable and professional, always working towards the best solution for your business. We provide the perfect mix of cloud and managed IT solutions for small and mid-sized businesses, as well as non-profit organizations. Network configuration, cloud backup, email setup and support, computer repair, malware cleanup, and firewall setup are just some of the IT services we offer.
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To provide tail winds for anticipated renewal energy 175 GW installations by 2022, India is exploring the global mechanism to raise fund with various innovative tools to raise funds for renewal energy segment in India.
The Masala bonds is one such financial step to raise international funds. The issuances which would be offered by blue chip government companies are expected to help evolve new vistas of funding for the renewable energy space.
The companies that are likely to launch these Masala Bonds are NTPC, Neyveli Lignite Corporation, Power Finance Corporation, Power Trading Corporation and Rural Electrification Corporation. The expected cumulative fund value is anticipated to be $1 billion within the stipulated tenure of three to four months. The Bond maturity tenure is likes to be in the slab of five to seven years and the bonds issued with be in low denomination ranging from $150-250 million, subjected to decisions made by the Boards of the PSU energy companies.


A few weeks ago, I started up an online group where people can share their landing pages and get critiques from the inbound community.
I've spent hours promoting the group and engaging with every single person who posts. As I write this, we're at 220+ people.
I respond to every request for a critique with some specific feedback, sharing insights and recommending improvements that will translate into tangible returns for the businesses I'm helping.
And I've been doing it for free.
I don't give away the farm, mind you – but I'm sharing enough to make it worthwhile to tune in.
This is time and energy I could be directing into my paid projects, and if you've followed me at all, you know I've typically cringed at any suggestion/request to work for free.
What might make even less sense is that businesses are willing to pay good money for a landing page audit.
To make sense of this, I'm going to take a risk here and tear a page right out of my playbook.
Let's start with the fact that I've been looking toward the kind of business I want to build and evaluating how well I'm doing on getting myself there.
That's it, that's all. Not blogging, not SEO, not terrible hairlines – just those three things.
Community: While I have a substantial network, it's not focused around CRO. My reputation has been established as someone who writes blogs/articles and I've been getting better known for my abilities in website copy (more projects on that side, which is encouraging). I also don't have the ear of freelancers just yet; I'm not publishing much work specific to them or going where they hang out. I do Skype calls to help mentor a few, but right now this is all behind the scenes stuff.
Credibility: Though my work is strong and I'm proud of my portfolio, I don't have the case studies to prove myself with CRO to the big fish clients. And while I exceeded my first-year financial goals, I haven't championed that or built up enough influence with other freelancers to get people to care about my story.
I needed a way to start building both credibility and community.
That's when I had an idea: Inbound.org had struggled to get their "Groups" functionality going – groups were clunky, poorly advertised and altogether not that useful.
But Inbound.org has a HUGE community of marketers and businesses who read, and they've got a vested interest in making "Groups" work and they're willing and able to improve the experience.
There's so much potential there, and I had the rare chance to be a first mover on a platform with substantial reach and a dedicated team.
If you're the guy who owns the CRO-focused group, people assume you know what you're talking about (until you prove them wrong). I can control the conversation, and have the benefit and responsibility of steering the conversation to productive places.
I've got 220+ people in a group with at least a passing interest/stated need in the type of work I want to do most.
By focusing on being genuinely helpful, I've given myself a platform to show people my process and that I know what I'm talking about.
I've already approached a few different businesses I know would be interested in a forum full of people running landing page tests and looking to improve conversion rates. I have more sway as a group than I do as an individual right now.
Smart people like Rich Page are sharing their insights in The Pit, and I'm learning from them as they pick up things I might've missed, or even as I disagree with their assessments.
I'm not being disingenuous – even if I have something to gain, my entire focus has been on being helpful, and I do believe that kind of sentiment can only bring good things.
It's no big secret – one day I want to sell guides and eBooks about CRO, maybe even a beginner's class or two. Both those participating in the community and the lurkers are the people who might one day buy from me.
Because I was one of the first and most passionate about "Groups", some of Inbound.org's developers gave me their emails and now respond lightning-fast to requests for features or fixes. They've even gone out of their way to promote the group on their owned media channels.
That's a benefit I didn't even see coming; I'm helping to shape and refine the functionality of groups in my own, small way.
Could it all blow up in my face?
Maybe. Possibly. Some days I'm certain it will.
There's a chance that people won't ever want to pay for a more comprehensive audit if they've seen that I'll hand out some basics for free.
There's a (very unlikely) chance that Inbound.org could go belly-up and my group would disappear.
And yes, there's a very real cost to the time I put into trying to grow this community, and if it never pays off monetarily, it will perhaps be regarded by some as a wasted effort.
But I think it's impossible to lose here.
I think it's impossible to invest time in being helpful and useful; to devote yourself to trying to build a community, and come out completely empty handed.
I refuse to believe that's what will happen. Who knows what one good connection or one thorough bit of feedback might bring?
So for now, I'll keep putting my time and attention into The Pit, and I'll watch excitedly as it grows.
Is it the best way to go about this? I don't know.
Is it a perfect strategy? I doubt it.
If nothing else, it's made for a wonderful experiment.
Good on you Joel. Cracking strategy.
Thank you, Roger! If nothing else I hope I'm building a genuinely useful forum for discussion.
I too do alot of free consulting but I do it because I love SEO and Digital Marketing as a whole. I began as a freelance computer programmer before the internet / world wide web. I found a passion in knowing how to make the early ROM, RAM, Pokes, Peeks, Astreks, and char$ work and quickly picked up on binary, ASCII, Basic, Pascal, Fortran, Cobol, and RPG. The early bulletin boards had many disadvantages but as we began to transitioned to java and hypertext, and using html everything became easier and easier. We unConscientiously or possibly Conscientiously want to share what we know and in some form feeds our personal immediate gratification and our payoff is the feelings of need or want OR to show off our intellectual superiority. It all depends on how deep you want to explore the child within.
Thanks for sharing your story. I agree – there's something… cathartic.. about sharing what you know.
We run in so many of the same circles that I know you probably see my praise for you and your work often, however, I just want to take a moment to reiterate, just cause.
The advice and direction that I've personally witnessed (and occasionally contributed to) in The Pit are excellent. The businessman in me see's tons of pathways to dollar signs here but more than anything your genuine willingness to help al those who ask has been commendable.
Please keep up the great work and thank you again for putting so much time and effort into the cause.
Love it Joel. Thanks for creating the Pit, I'm having a ton of fun on there and hope to remain active.
I was just reading over your very thorough evaluations in the group a few days ago and thought to myself "I want to hire this guy". I plan to reach out to you soon for some on-boarding stuff and email drip consultation.
Hah! That's awesome! It's been pretty neat to see, actually – since writing this, a few folks have voiced similar sentiments. That's really, really encouraging to me. Contact me any time!
I started an online TV company in 2012. Even before and since then I've shared valuable information for free. I was a technology company before. What I started a media company was for the "Tea Industry." Tea industry was spouting too much bad, unreliable and false information. Something I could not take any more I thought I had to do something before these people kill the Tea Market. I'll tell you monetizing is a challenge. But hopefully a better product with steady income stream will be the ultimate prize.
Thank you, Madusha! Monetizing, I have some ideas – but first, my focus must be on building a community through being genuinely helpful. When that's gone on for some time and I feel things are more established, then I think I'll have the leverage to make some money. But until then, I'll just keep being helpful!
Keep giving and helping as many people as you can without expectation of anything in return. You're right – it will position you as not only a leader in this space, but a generous leader. It's a long term play, but if you do it right and authentically, it will pay off.


Here is a simple template that should be good enough for a small business or freelancer.
It works like this: Go tell someone how you can help them, tell them what it will cost, get their approval, do the work, then send them this invoice with your numbers filled in. There, I just helped you make money!
Are you new at this? You may wish to read my article, The Do's and Don'ts of Invoicing a Client for the First Time.
"No surprises" is a good rule for client relationships. If you expect to be paid tomorrow, don't just send an invoice demanding payment tomorrow. You should agree upon those terms before you begin work. Many clients will assume that net-30 payment (payment issued within 30 days) is acceptable, or will make it their policy. To me, net-30 is ridiculous and absolutely worth negotiating down before work begins. So policies can always be changed, no matter what anyone says, but it's up to you to communicate your needs.
You can make your own billing policies. For example, if clients who generally pay you less than $100 tend to pay late or not at all, you can make it your policy that projects under $100 must be paid in full before work begins. I've never seen anyone balk about this sort of thing, and it generally improves worker morale. :-) The key is, again, communication with the client.
Many freelancers put themselves out of business because they don't do enough pricing research. Read books, look at competitors, and continue doing that periodically. Your clients do not want you to put yourself out of business with lemonade stand pricing, believe me.
Try to look at your competition as colleagues and potential friends, rather than enemies. Meet them, befriend them if possible, and often you'll find that they are a better client than many of your actual clients. If you can't be friends, at least don't be afraid of them, and remember to play to your strengths rather than trying to match up with competitors all the time.
If you tend to market yourself by undercutting your competition, remember that "pricing is positioning." Your clients may look at you as a low-end, or under-educated vendor if your prices are low-end, which can turn into an exploitative situation very fast. Educated clients tend to look at higher prices as an indication of quality. This has been reinforced by thousands of years of human marketing behavior. And I should mention that your work still has to be pretty good if you are demanding upmarket fees.
I left out a bunch of clutter fields like "discount"…that one is overused by new freelancers / contractors. People take you more seriously if you charge normal rates or give them a range of costs to pick from ahead of time, like "good, better, or best". Letting your clients decide what they can afford (rather than trying to read their minds) is always a good idea.
If you do some significant free work for a relative or a friend on a "favor" basis (and please don't pressure yourself into this), you may want to send an invoice to them anyway. Write down everything you did, note what the cost would be for a normal client, add some "discount" text, and enter a 100% discount. This may be helpful for them to keep as a record, and may prevent the devaluation of your work when they send you referrals in the future. In my experience, it's a really dumb idea to do free work for someone, and then never communicate to them what exactly the free work was.
License: Free, GPL. Robot Illustration by Yours Truly.


Is a Tableau Certification Worth It?
Base on my knowledge, 3rd most essential skill to be a analyst is to know either Tableau or Power BI. Having a tableau certificate is definitely worth if u wanna increase ur chances for the job and elevate for next level.
Are there any portal/library/community page for Power BI likewise Tableau Public?
Who are your go-to YouTube channels for Tableau?


This lovely open heart bangle will make the perfect addition to any outfit. Made in sterling silver with a polished finish, this bangle is suitable to wear for all occasions. Wear alone, or team up with other silver heart jewellery for a more coordinated look.


text:
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Map grabs the doc sections, giving us an array of arrays. Join, flattens all
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Because this is built for every page, lets find where we are in the ordered
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          {% if forloop.first %}
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redpajama_set_name: RedPajamaGithub


text:
C. Terry Warner is an American academic, author and business consultant. He founded the Arbinger Institute, which does consulting and training based on his academic work on the foundations of human behavior and self-deception.  In writings and seminars, Warner argues that people are responsible for their own actions and even negative emotions which are often used to accuse others rather than responding to their needs, and that people therefore have the power to free their relationships with others from negativity.

Warner holds a Ph.D. from Yale University and is a professor emeritus of philosophy at Brigham Young University. In 1967 he joined the faculty at Brigham Young University, where he served as chair of the Philosophy Department, director of the Honors Program, and dean of the College of General Studies. Among Warner's students was Steven Covey, author of The 7 Habits of Highly Effective People. He was a visiting senior member of Linacre College, Oxford University.

Arbinger Institute
Warner started the Arbinger Institute, a leadership training and consulting firm, which has produced Leadership and Self-Deception a book recommended in a 2018 CNBC article called "Best Business Books Recommended by Bill Gates, Barack Obama and other successful people." The book focuses on seeing people as people rather than objects to overcome self-deception in the workplace.

The Arbinger Institute has two headquarters and more than 26 international partners.
 U.S.A. / State of Utah
 Germany / Hamburg
 United Kingdom / Buckinghamshire
 Sweden / Sweden
 Israel / Israel
 China /  Shanghai
 Korea / Seoul
 Japan / Fukuoka

Publications

 Bonds That Make Us Free: Healing Our Relationships, Coming to Ourselves, Salt Lake City, UT: Shadow Mountain Press, 2001.
 Oxford Papers, 1997.
 The Possibility of Language: A Discussion of the Nature of Language, With Implications for Human and Machine Translation (Benjamins Translation Library, Vol 14) with Alan K. Melby.  December 1995.
 Bonds of Anguish, Bonds of Love, 1995.
 Honest, Simple, Solid, True, a speech given on 16 January 1996. (Christian message) MP3 Version
 Arm the Children: Faith's Response to a Violent World, BYU Studies Monographs with Arthur Henry King and Daryl Hague.  September 1998.
 Why We Forgive Audio CD - June 2006.

Warner's book Bonds that Make Us Free:  Healing Our Relationships, Coming to Ourselves is a self-help book that focuses on repairing damaged relationships and finding joy.  In a review in Journal of Marital and Family Therapy, Tom Milholland says that Warner "uses an amazing blend of philosophy, theology, and psychology to provide insight and solutions..."

The Education in Zion Project

Dr. Warner was the founding curator and exhibit director of the Education in Zion Gallery at Brigham Young University until he retired in 2009. The permanent exhibition, Education in Zion, tells the history of education in the LDS Church. The exhibition opened in the summer of 2008 and is in the Joseph F. Smith Building on Brigham Young University campus.

References

External links
Arbinger Institute official website
Bibliography
Meridian magazine

Year of birth missing (living people)
Living people
American self-help writers
Brigham Young University faculty
Yale University alumni
People associated with Linacre College, Oxford


Special features could make ready-made meal packaging more attractive for older consumers; ESN members Raija-Liisa Heinioö and Stefanie Kremer found out which ones are the most important.
When people begin to age, they usually want to live independently as long as possible and thus postpone the move into an assisted living facility. However, such basic daily chores as preparing a meal can be a challenge for the elderly, especially when there are health and mobility issues.
Nutritious ready-made meals could offer a solution, and at the same time help the elderly continue their independent lifestyle. A package design that suits the specific needs of the elderly is a prerequisite for promoting ready-made meals in this age group.
Healthy cooking should be easy, especially for older consumers.
To make the ready-made meals as attractive as possible, one should know what kind of packaging older consumers would prefer. To find out, two ESN members teamed up for a survey of Finnish and Dutch current seniors (age +65) and future seniors (age 55 - 64). Their results will be published in June 2017 in the magazine LWT - Food Science and Technology.
1,221 people over 55 years old took part in the survey. ESN members VTT Technical Research Center of Finland Ltd and Wageningen Food and Biobased Research from the Netherlands conducted the research. They discovered four packaging features which their participants valued the most.
The writing on the package should be easy to read, the contents should be visible via a package 'window', the package should open easily, and it should be easy to dispose and recycle.
Together with her research group Raija-Liisa Heiniö found only minor differences between the age groups, countries, and women and men. For example, men between the age of 55 and 64, a sample that represents the "future senior man", who already use ready-made meals frequently, were more open to new kinds of ready-made meals. This segment of consumers appreciated the possibility of heating the ready-made meal in the package itself and eating it directly from the package.
On the contrary, older consumers preferred to place their ready-made meals on a regular plate before eating. In general, the consumers were not interested in ready-made meals that contain different segments of meal ingredients (multi-packages). "Contrary to the Finnish consumers, the Dutch consumers were more ready to use a tool to open the package," reports Stefanie Kremer from Wageningen Food and Biobased Research.
Packaging can help seniors to eat healthier.
The results of the study should help manufacturers of ready-made meals align their product design to the needs of older consumers. For example, it could be a good idea to offer senior men a package that could be put in the oven and could also serve as a plate/bowl to eat from comfortably. "Appealing food packages alongside nutritious foods might make ready-made meals more popular among older consumers and help them to live autonomously for a longer time," emphasizes VTT's Raija-Liisa Heiniö.


text:
293 | Crisis Managers: Coronavirus challenge redefines GM role
https://traffic.libsyn.com/secure/lodgingleaders/293-Crisis-Managers--Coronavirus-challenge-redefines-GM-role-v2.m4a
DUAL ROLES: General Manager Antonio Jones and others in administration have become very hands-on at the dual-branded Staybridge Suites Atlanta-Midtown and Crowne Plaza Atlanta-Midtown during the coronavirus crisis. They're filling roles once held by rank-and-file employees pre-pandemic. A study shows general managers are spending a record amount of time on the job as they cannot afford to bring back laid-off employees in a time of uncertainty.
General managers break time barriers as they work to keep hotel businesses afloat
Antonio Jones has been a general manager in hotels in several cities over the past 20 years. And he's worked to save hotel businesses in the wake of disasters such as the terrorist attacks of 9-11 and Hurricane Katrina's devastation of New Orleans in 2005.
These days, Jones is general manager of a dual-brand complex in Atlanta – the Staybridge Suites Atlanta Midtown and the Crowne Plaza Atlanta Midtown, which is managed by Spire Hospitality.
The management company is an affiliate of the property's owner, AWH Partners LLC in New York City, which acquired the 500-room property in 2014 when it was branded as a Melia. Over the next two years, AWH Partners spent $20 million on renovating and repositioning the asset. InterContinental Hotels Group owns the brands. Staybridge Suites is an upscale extended-stay hotel and Crowne Plaza is an upper-upscale full-service property.
The complex's seasoned GM is applying what he learned in previous challenging circumstances to keep the hotels operating.
Jones believes the U.S. hospitality industry will recover from the unprecedented downturn in business caused by the coronavirus pandemic, but it will take more than a year for performance to reach pre-pandemic levels. Until then, Jones is committed to the long haul.
"When you look at pre-COVID, we were always at a mindset how do we become innovative, how do we stay on the cutting edge and invest for the future. Right now, all those things are on hold," Jones said. Keeping the hotels' business solvent for the next six to 12 months is the most important thing right now, he said. "Every expense is critical."
And that includes labor costs.
The staffing level at the property declined from 130 employees to 25. Tate and Teresa Sims, director of operations, are performing tasks they've had not had to do for years, including preparing meals, cleaning rooms and staffing the front desk.
They both stay take turns staying overnight at the hotel so they can be on hand for any issues that arise.
Occupancy was down in April and May, but business began to pick up in the summer. Tate said the increase in occupancy corresponded with the federal government's stimulus-check distribution and its Pandemic Unemployment Assistance program, which gave people who lost jobs because of the coronavirus crisis $600 a week on top of their regular state unemployment benefits.
The increased business was welcomed but Tate said it was not enough to call all the hotel's employees back. That meant Tate and Sims were turning rooms over when demand would surge, staying up until 2 a.m. to get the laundry done.
INCREASED WORKLOAD: Hotel Effectiveness, a technology company that helps hotels manager labor costs, recently calculated the number of minutes per occupied room being spent by several departments in its clients' hotels. The research shows general managers and assistant general managers are spending record-levels of time on the job during the coronavirus pandemic.
Profound Changes
Del Ross, chief revenue officer at Hotel Effectiveness, a technology company that helps hotels manage labor costs, said his research shows that general managers continue to go above and beyond a normal work week.
Hotel Effectiveness charted the division of labor by determining the number of hours per occupied room being worked at its clients' hotels. The findings reveal the allocation of labor has dramatically changed from pre-pandemic to today, Ross said.
The biggest change is in food and beverage as most hotels have stopped or dramatically scaled back that department. But every worker role in the hotels has changed, and more so for assistant general managers and general managers. "That is the category where the change is quite profound," Ross said. "It will be very interesting to see how long these changes stick around."
Ross noted before the pandemic, hotels in Hotel Effectiveness's data set broke down the average time invested per occupied room to one minute for assistant general managers and two minutes for general managers.
From mid-April to early May – the worst period of the COVID-19 pandemic – hotels were down to nearly zero staffing levels and minutes per occupied room for both assistant general managers and general managers sharply increased, 250 percent for assistant GMs and 272 percent for GMs.
The shift in work load makes sense, Ross said. But what he found surprising is that while general managers have called back an average of half the staff, their time spent at work has not decreased in tandem. "It's still way, way up from what it was before the pandemic," Ross said. "Seventy-eight percent higher for the assistant general manager and 86 percent higher for general manager.
"They're spending nearly twice the amount of time per room as before the pandemic because they're still doing multiple jobs."
General managers continue to work the front desk and turn rooms and perform all kinds of tasks that were once the responsibility of hourly and salaried workers "not because they want to," Ross said, but because "the variability of occupancy is so extreme and hard to predict the decision to add staff for these variable staffing roles like housekeeping and the front desk is not a trivial one."
General managers don't want to bring back hourly employees only to have to lay them off again if business drops off. "So they just knuckle down and clean another room," Ross said. "I think as long as uncertainty in the market exists, they're going to still do that."
But they can't keep on like this for long. "You can't expect general managers who've reached the peak of their careers to unclog toilets forever."
Ross said he and others in the industry wonder how the pandemic roles of the general managers have changed for good, especially since the role had been a hard one for hotel owners to fill pre-pandemic.
In a September interview with Long Live Lodging, Ross said weaknesses in hotels' on-property leadership were showing in the year or two before the coronavirus crisis struck. That's because the unemployment rate in the U.S. was a record low of 3.5 percent and the hospitality industry was challenged with finding skilled employees – from line level workers to administration ranks.
As a result, many employees were being moved into management roles before they were truly ready to take on such responsibilities. The job proved too much for many of newly minted managers.
"A year ago when we were looking at the turnover rate in hotel employment, the highest turnover position in hotels at that time across the U.S. was assistant general manager," Ross said. "We're learning today that the lack of management depth is really hurting hotels right now. The gap between the experience of the general manager and experience level of a line-level manager is creating a great deal of stress and strain on the GM's job."
LISTEN: THE BIG PAUSE: Episode 288 of Lodging Leaders podcast explores challenges hoteliers face in bringing back employees or attracting new recruits amid the coronavirus pandemic. The slowdown in business has allowed hotel owners and operators to review their hiring and retention practices that were in play pre-pandemic when the U.S. unemployment rate was 3.5 percent and good workers were hard to find and keep.
Ross expects a revolution among general managers once the worst of the pandemic is over and hotels get on the road to recovery.
"This was always a hard job, a high stress job. And it hasn't gotten any easier," he said. "Now add to it the burden of leadership that can't be shared because of the lack of depth" of experience of other managers; the on-the-job risks and hazards that did not exist six months ago; and the added stressors of figuring out how to run a hotel business during a pandemic.
"We're actually going to see a separation of the ranks of GMs," Ross said. "There's going to be a new definition of the job" and many of the changes will "endure going forward."
David Miller at Focus Hospitality Management
Antonio Jones and Alan Tate at Spire Hospitality
Brittany Guevara at Zenique Hotels
Del Ross at Hotel Effectiveness
Bryan DeCort at Hotel Equities


Work has started on a new 86-bed hotel development in Launceston.
Site preparation work has commenced for Stay Tasmania's Hotel Verge project, which is being constructed on part of a former Council car park in Cimitiere Street.
Launceston Mayor Albert van Zetten said he was delighted to see work on the project underway.
"Stay Tasmania has worked extremely hard to deliver a project that adds to Launceston, including listening to public feedback and modifying their original designs," Mayor van Zetten said.
"I think that's evidence of the responsibility they feel to deliver a quality project for Launceston, and I'm thrilled they've chosen our city as the site for such a major investment.
"It's going to be a fantastic location, so close to the CBD and to attractions like the Albert Hall, City Park and the Harvest Market, and it's going to add critical new bed nights for the city.
"Getting such a major project to this stage is not easy; I want to thank Stay Tasmania for its commitment to Launceston and wish them all the best for the construction ahead.
"Over coming months we'd ask for people's patience as the work ramps up; please pay attention to any temporary traffic or pedestrian signage that may be in place, stay clear of the construction fencing, and be aware of heavy vehicles entering and exiting the site."
"The Hotel Verge is a great investment for Launceston, and I'm excited to see the project complete in early 2020."
Approximately 70 additional car parking spaces have been opened up in the Cimitiere Street car park, after the relocation of the Council's fleet vehicles to the new C.H. Smith car park — these parking spaces will continue to be available for public use while construction is underway.
Stay Tasmania managing director Lyndon Jago said it was satisfying to see construction fencing going up around the site.
"The design has been shaped by public feedback and our focus has been on getting design consistency and integrity with the area so that we deliver something really outstanding for Launceston," Mr Jago said.
"The Council had the vision to provide the opportunity to meet demand from various markets and we expect Northern Tasmanians will be pleased with the result.
"Launceston is continuing to grow as a preferred destination, and we hope Hotel Verge will add significantly to the available quality accommodation product, while providing employment opportunities for the city."


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Dangote committed to bridging unemployment gap
…as LCCI commends its impact
Dangote Industries Limited has restated its commitment to contributing to significant reduction in the number of unemployed Nigerians even as the Lagos Chamber of Commerce & Industry lauded the indigenous conglomerate spread across Africa.
Speaking at the Dangote Special Day, at the ongoing 2021 Lagos International Trade Fair, Group Executive Director, Commercial Operations, Hajiya Halima Aliko-Dangote stated that the nation's foremost conglomerate intends to achieve the goal through its various investment projects spread across the nation.
Halima Aliko-Dangote who was represented by the Group Chief Commercial Officer, Dangote Industries Limited, Rabiu Umar said that the Group is committed to ameliorating the sufferings in the society especially in the reduction of unemployment, hence the huge sums being invested in various projects across Nigeria.
He stated that the Group's interest is beyond profit-making but to supporting government in job creation, reducing poverty, and engaging in unprecedented philanthropy, adding that outside of government, the Dangote Group is the biggest employer of labour in Nigeria.
Rabiu said that farmers were excited over the new fertiliser product, which is already in the market, both locally and internationally.
On the Group's participation at the Trade Fair, he said "Our participation at all major trade fairs across the country is a means of demonstrating our firm belief that Chambers of Commerce and Industry occupy a unique position in driving economic development through their activities. According to him, the essence of Lagos International Trade Fair 2021 is woven around the caption, 'Connecting businesses, creating value', is consistent with our drive for innovation and value creation across Africa. This informed our belief that participating in this Trade Fair helps us connect to our customers who may not have had the opportunity to visit our offices."
He added, "Our expectation therefore is that through this Trade Fair, we will be able to further expand awareness for our innovative products, generate sales, get prospective buyers, improve the image of our brands and open up new markets that will further translate to job creation and overall economic development."
He called on participants to visit the Dangote Stand as all our participating companies, Dangote Cement, Dangote Fertiliser, Dangote Sugar Refinery and NASCON are sharing the stand, creating a one-stop shop for people wishing to make enquiries on our products.
He added that early this year Dangote emerged as Africa's Best Brand in a competitive selection process by Brand Africa 100, saying that "The Africa's Best Brand Award was in recognition of our customer-friendly products. The recognition has gingered us to do more. We have won the most valuable brand award in Nigeria for the fourth consecutive year."
Lauding the Group's participation at the Fair, the President of Lagos Chamber of Commerce and Industry (LCCI), Mrs Toki Mabogunje stated "The Dangote Group has been part of the LITF as an exhibitor, sponsor, and partner over the years. The Group's products and services have touched the lives of millions of people across the African continent and beyond.
"We are proud to be associated with the Dangote Group in all its endeavours to cater to the needs of the rich and the poor in several climes."
She noted that the home-grown Nigerian company has become a household name across the African continent having a presence in many countries in Africa.
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Quad Cities River Bandits
John Marx
Moline, IL (61265)
Mostly clear this evening. Scattered thunderstorms developing after midnight. Warm and humid. Low 73F. Winds S at 10 to 15 mph. Chance of rain 40%..
Mostly clear this evening. Scattered thunderstorms developing after midnight. Warm and humid. Low 73F. Winds S at 10 to 15 mph. Chance of rain 40%.
House blocks maverick Dem's attempt to impeach Trump over racism allegations
Dan Lee
July 4th special day for veterans
For those of us who are veterans, the Fourth of July is a very special day. Not because it is about us -- it isn't. Rather because it is about our country, and that is why many veterans chose to put our lives on the line by serving in the military.
Our country is not just a geographical entity in which we happen to live. Rather, from its birth in 1776, it is a nation that stands for something. That something is given eloquent expression in the U.S. Declaration of Independence, which proclaims that all people "are created equal, that they are endowed by their Creator with certain unalienable rights, that among them are Life, Liberty and the pursuit of Happiness."
Yes, I know that our nation hasn't always lived up to its ideals. No nation ever does. Yet, the ideals given expression in the founding document of our nation are a beam of hope, an eloquent vision of what we as a people might be. They are ideals which challenge us to be the sort of people we ought to be.
I didn't have to serve in the military. There were many in my age group who played the deferment game to avoid serving. I could have done the same thing. However, my name isn't Bill Clinton or Donald Trump. I chose to serve because it was the right thing to do. I take pride in the fact that I chose to put my life on the line at a time when many others put themselves above their country.
Once I made the decision to enlist, I decided to make the most of the experience, both in terms of what I could contribute to our country and in terms of what I could gain from the experience. I applied for officer candidate school both for the Air Force and for the Navy.
I chose to go with the Navy for a variety of reasons, including family tradition. (My maternal grandfather sailed in the Norwegian merchant marine on windjammers; his youngest son -- my uncle -- was a Navy pilot who flew off the aircraft carrier Essex during the Korean War, along with a fellow by the name of Neil Armstrong.)
After I was commissioned on Oct. 9, 1969, I was assigned to naval intelligence. The Navy sent me to the Defense Language Institute in Monterey, Calif., to study Russian full-time for 47 weeks. They said that it was a language that I needed to know. I did, which is pretty much all that I can tell you about my naval career.
The Fourth of July, of course, isn't just for veterans. It's for all Americans, as well as for visitors from other countries joining in the celebration of our nation's birthday. In short, it is for everyone.
This year, our daughter and son-in-law, who live in Los Angeles, joined us at our cabin in Montana. One of my cousins on my father's side of the family hosts a family reunion on an island that she and her siblings own (connected to shore by a short causeway).
It is always a fun event, though one that is saddened by the loss of family members. I am now down to just five first-cousins on my father's side of the family; at one time there were more than two dozen. My father and all the other members of his generation of the family have been gone for several years.
The Fourth of July is a time to celebrate. It is a time for fireworks, with brilliant explosions of color punctuating the nighttime sky. It always has been and always will be. And that is exactly the way it should be.
But above all else, the Fourth of July is a time to remember and reaffirm the ideals on which our nation was founded. That is what is most important of all.
Daniel E. Lee is the Marian Taft Cannon Professor in the Humanities at Augustana College; danlee@augustana.edu.
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