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Strategizing for the Future
How CMO of 90-year-old fast food chain Krystal is pushing to expand brand relevance
September 12, 2022 | By Kimeko McCoy
After 90 years of slinging its iconic sliders, Atlanta-based fast food chain Krystal is looking for new ways to not just boost brand awareness, but retain relevance with each new generation of customers. Especially as today's marketing landscape is increasingly fragmented and ever-changing.
To do so, the company has tapped Casey Terrell, former head of digital transformation for Focus Brands, parent company to Carvel, Cinnabon, Schlotzky's, Moe's Southwest Grill and more. Last summer, the restaurant focused its efforts on streaming video and micro-influencers. Under the new CMO, the brand is shifting gears, leaning more heavily into brand partnerships, most recently with rapper 2 Chainz and NFL star Victor Cruz.
Digiday caught up with Terrell to discuss his plans for brand relevancy, tapping into Gen Z and preparing for economic downturn.
This interview has been lightly edited and condensed for clarity.
Partnerships are important for Krystal this year?
[We're] really leaning on our 2 Chainz partnership. He's our head of creative, but he's more of a business partner. He's a great partner for us to be able to talk to an audience that we've never been able to reach before. He's got millions and millions of followers on social. He's got an amazing reach and voice. And so for us, that's a great partner for us to maintain that relevancy to be able to talk to these segments that we haven't before. We have our core demographic, targets and fans. We want to make sure that we're always our fan's favorite, but how do we always reach new consumer segments, new audiences? We've got Victor Cruz in the Northeast, who's a legendary member of the Giants organization, Super Bowl hero, [and] who is our master franchisee for New York and New Jersey. There's other conversations that we're having with some other pretty big names that are coming.
Why are brand partnerships important for Krystal right now?
We saw other brands do this. McDonald's did a great job with Travis Scott, Megan thee Stallion and some of these other deals we've seen. We're looking for business partners and people that want to grow with us, not just one off activations.
How does this year's strategy compare to last year's?
It's really more about content. We're going to update our channels, make sure that TV and out of home are covered, the tech stack makes sense, we're capturing data and understanding our guests so that we can personalize things and make them fans. But a lot of it's on the content side. If that content is for certain audiences, how do we personalize it to them as much as possible? The biggest change is leaning in more with our partnerships. We're trying to go a little bit younger with our fans. Everybody's going after Gen Z, but how do we have a message that resonates with them without alienating our current guests? The big change is more on the methodology and how we're doing media.
How is Krystal thinking about marketing in 2023 given the impending economic downturn?
We're a value brand. We've been through a few of these cycles. We've seen the trade downs over the years. As economic crisis hits, people tend to trade from fast casual or a sit down restaurant and they come more to value [quick service restaurants]. Specifically, on the media marketing budgets, [what] we're looking at is how do I fill my ecosystem? I think everybody's trying to do that. We have to be reliant on third party and use them for awareness and eyeballs, but it's more of a marketplace. If I don't have a tech stack on my side that makes sense for our guests to be able to get something over here and fill the first party channels, then you're really relying on someone else. Going into 2023, how do we make that martech stack better? How do we personalize better?
The biggest thing is that we've got new franchises. We opened our first franchise location 15 years [ago]. We opened in Puerto Rico. We have Victor Cruz's stores that are opening, 2 Chainz stores that are opening. Just trying to breathe a lot more life back into [the brand] with new ownership. We want to make sure that people know we're here and we're expanding.
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This 1:8 scale (21.75″ inches) Ford Raptor has been taken to the next level with the 4×4 flex chassis. Off-road tires, rugged suspension along with a powerful 12.8v Lithium battery allow this vehicle to power through dirt and leave any challenger in the dust! Now with 2.4GHz Technology.


If you're thinking of buying a house—for yourself or your tenants—you're bound to have plenty of questions.
That's why we've decided to draw on our experience as an estate agent in the York area for this new list of FAQs for property buyers.
We've divided it into two sections for your convenience; the first is a list of general questions for the majority of property buyers.
The second is targeted just at landlords, and focusses on your unique concerns like buy-to-let mortgages, HMOs and what you need to provide for happy tenants.
• What are my first steps in buying a property?
Before you buy a property, you need to determine your price range; how much can you afford to spend on a property going forward? Remember that in the short term you'll have to put together a deposit, which is typically 10% of a property's price. If you aren't sure what you can afford, don't worry. Tools like this Mortgage Affordability Calculator help you work out what's in your price range.
Once you know what's in your price range, you can start thinking about what you want from your property (e.g. the number of bedrooms, how big the kitchen is and so on). Most people who buy a property need a mortgage; we recommend looking for a repayment mortgage, where you pay off a chunk of your mortgage (plus interest) each month.
For more information, take a look at our guide for first-time buyers.
• When should I start looking for a mortgage?
We suggest you start looking as soon as possible. Try and get a 'decision in principle' from your mortgage lender; this is a certificate that says they would lend money to you in principle. It doesn't guarantee the funds, but it may make you more attractive as a potential buyer.
• What do I need when applying for a mortgage?
Mortgage applicants need several different documents, which we suggest you get ready well in advance of any application. You should have proof of identity (which is usually a passport or driving licence), a credit report and payslips from the last three months. You'll also need a P.60 form (which comes from your employer after each tax year), bank statements from the last three months and two different proofs of your current address. Typically bills (like a council tax bill and utility bill) can prove this.
Property prices vary wildly from region to region, so you should look at similar properties in the area you want to buy. This will give you the best idea of what you should offer. If you are thinking about making an offer and you're unsure about the amount, don't forget to talk to your local estate agent in the York area.
• Are there any other costs I need to know about?
During the buying process, you'll need to hire a solicitor to handle most of the paperwork. This costs anything from £850 to £1,500 and includes VAT.
You'll also need to have the property surveyed before you buy. This lets you identify any problems with the property before you buy it. If you discover any serious problems, you may be able to get some money off the house price to pay for repairs.
There are several different kinds of survey. Condition reports will give you a basic overview of a property, while homebuyer reports will highlight any structural problems. Home condition surveys (or building surveys) are much more in-depth, and suitable for older properties. Expect to pay extra for more detailed surveys.
Once you buy your property, you may need to pay Stamp Duty Land Tax on top of your other bills. The exact amount is shaped by a few different factors. You pay it if your property costs at least £125,000, but you pay less if it costs under £500,000 or you're a first-time buyer. Use this tool to help calculate your Stamp Duty more accurately.
• Do I need the title deeds of a property I buy?
Yes, if you want to sell the property in the future. Title deeds are held by your mortgage company until you've paid off your mortgage in full.
• How long does it take to buy a house?
This varies from person to person. One of the biggest variables is finding a house you want to buy; there's no way to predict how long a house search will take, especially if you're looking in a popular area. You may also need to consider the 'property chain'; this is when you have several people buying and selling property from one another. First-time buyers shouldn't have this problem as they're at the end of the chain.
• When do I actually own a house?
After the exchange of contracts. This is when you and the seller sign your (identical) contracts and have your solicitors swap them. Once this has happened it's very difficult to change your mind, but until you do there's no obligation to buy.
Exchange of contracts takes place between a week and month before you pick up the keys and move in. Sometimes you can move in on the same day you exchange the contract, but sometimes you have to wait a few days. Make sure that you're happy with the property's condition (and its contents), that you have a formal mortgage offer, and that you're ready to pay the deposit.
After you move in, make sure you send your title deeds to your mortgage lender. You'll also need to change the address on your driver's licence, tell your bank and utility companies you've moved house, and make sure your post gets forwarded.
• What are the best areas in York?
York has plenty of beautiful areas to live. The city centre offers an especially vibrant living environment, with an abundance of bars, museums, green spaces and shopping opportunities. If you're looking for somewhere a little quieter, the village of Bishopthorpe offers idyllic living with excellent transport links.
Other great areas to search for houses include the nearby villages of Fulford, Copmanthorpe and the area of Heworth. Check out our latest property listings to see what we have available.
• Do I qualify for Help to Buy?
If you're a first time buyer, a UK resident and have a valid National Insurance number, you can get a Help to Buy ISA. These ISAs help people buy homes by boosting their savings; you can receive up to £3,000 from the government towards the cost of a property. Learn more about Help to Buy here.
• Do I need insurance?
Most mortgage lenders will request you get building insurance before you exchange contracts. It's up to you if you insure the contents of the house, though.
• What kind of mortgage do I need?
If you're buying a property so you can let it to tenants, you should get a 'buy to let' mortgage. A buy to let mortgage is paid off using the rent you get from your tenants; read more about them in one of our previous articles.
• Other than buying a property, what costs do I need to consider?
Once you buy a house, you may need to refurbish it before tenants can live in it. Make sure all the utilities are working, the outside of the house (including the roof and guttering) are in good condition, and all electrical appliances are working properly. You'll also need to perform regular maintenance on the property, or replace furniture when it wears out.
• What responsibilities do I have to my tenants?
Besides ensuring the property is in good condition, you need to make sure the property's gas and electrical systems are working properly. You must hire qualified engineers to maintain these systems. Look for a gas engineer on the Gas Safe Register and a registered electrician on the Electrical Safety First website.
In the event of a fire, your tenants must be able to escape the property. Make sure you've installed fire alarms throughout the house and that there are clear avenues for escape.
You must also provide your tenants with certain documents. These include your name and address, the government's How to rent checklist, the property's Energy Performance Certificate and Gas Safety Certificates, as well as a record of the most recent gas safety check. You can read more about your responsibilities in our Landlord Responsibilities article.
• What do I do with tenant deposits?
You are legally required to keep this deposit in a government-approved scheme. You can choose from three in England and Wales, though Scotland and Northern Ireland each have their own schemes. Your tenants are entitled to their deposit when they leave, as long as they paid their bills and didn't damage the property. Learn more about them on this page.
• Who pays for bills and taxes?
The tenant pays for all the costs they incur (like gas and electricity) when living in your property. However, you will need to pay tax on your rental income.
• Should I include furniture when letting a property?
This depends on who you want to live in it. Students and young professionals will want properties with lots of furniture, while families will probably want to bring their own instead.
There are also other pros and cons to consider. While you can charge more rent for furnished properties, you have to repair or replace it when it gets damaged. Unfurnished properties are likely to attract long-term tenants, but may be unpopular if you're letting near furnished properties. You can read more about the topic in our furnished vs unfurnished article.
• Can I let to more than one family or group at once?
Yes; if you have five or more people in two or more households, your property is known as an HMO (or House in Multiple Occupation). People living in HMOs will have their own bedrooms but share communal areas like kitchens and bathrooms. You will need a licence to operate an HMO, which is defined as a property with 5 or more people forming two or more separate households across three or more storeys. A HMO must include a maximum number of persons who can occupy a room as a bedroom in the property.
Tenants in an HMO can have a joint tenancy or individual tenancies. Landlords and tenants also have additional responsibilities. Landlords must supply furniture and waste disposal (like bins) while tenants must perform minor maintenance and agree on a fire drill. You can read more about HMOs in our article on the topic.
• Can you tell me more about York as an area?
York has plenty to offer its residents, which makes it an excellent place for landlords to invest.We've put together two guides to York and its surrounding area; expect more guides to follow very soon. Whether you're looking for the right place to buy property, or a reason to highlight your own, these guides are an invaluable resource.
These guides are designed to help landlords choose which areas of York to buy properties in. The guides also help landlords who already own properties to highlight why their property and areas is a good choice for potential tenants.
• Are there any recent developments I need to be aware of?
According to Which?, landlords will be able to claim less mortgage tax relief going forward. Many councils are introducing licensing schemes for landlords, regardless of your property type. Letting fees may also be in the firing line; a piece of legislation called the Tenant Fees Bill is going through parliament, and could become law as soon as this year. This means tenants can't be charged for reference checks or application processing.
Finally, landlords may be forced to offer three-year contracts to tenants. At the moment, landlords typically offer their tenants a tenancy of 12 months; however, a break clause would still be available in the three-year option. This idea is still in its early stages, though, so there's no guarantee it will happen any time soon.
• What does a managed letting service offer?
A managed letting service takes much of the stress out of letting a property. Quantum offers a managed letting service; we can collect rent, inspect the property and keep you up to date on any maintenance issues. If your tenants haven't left the property in good condition after they leave, we can resolve any issues in a professional, diplomatic manner. Learn more about what we do here.
We hope you've gotten answers to some of your questions.
If there's anything we haven't covered, feel free to get in touch with us either by calling 01904 631 631or by leaving a message within our contact us form.
We're an estate agent in the York area with years of experience and in-depth knowledge of the York.
Whether you're buying as a homeowner or a landlord, our team will support you every step of the way, and make the experience as stress-free as possible.
To get the ball rolling on your property search, look at the properties we have for sale or call us on 01904 631631 to discuss your property wishes today.


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Jesse Sutton
Latest Centrino platform, Plenty of connectivity, Long battery life, Built-in Web-cam
Curved keyboard might take some getting used to
There's little or nothing to complain about with this notebook. It's got power, long battery life and plenty of functionality.
Would you buy this?
$ 2,099.00 (AUD)
The Acer TravelMate 5720G is one of Acer's new Centrino-based (Santa Rosa) notebooks. It's affordable, well-built and has plenty of speed and storage capacity. In performance and battery tests the TravelMate 5720G performed very well, and its sturdy, graphite-style design will appeal to business users after a notebook without too much flare, but with plenty of guts to tackle office applications, multitasking and more. It's installed with Windows Vista Business edition, and it also includes plenty of connectivity that will appeal to business users who are always on the move.
As well as offering Intel's latest Centrino platform, including a Core 2 Duo T7300 2.0GHz CPU with an 800MHz front side bus (FSB) and 802.11a/b/g and draft-n wireless networking, this unit also has one of ATI's latest notebook graphics chips, the ATI Mobility Radeon X2500. It comes packed with 2GB of DDR2 RAM, which is more than enough to handle the average swath of business applications and more. The screen has a native resolution of 1280x800 and it offers a reasonably bright image with good contrast and a decent viewing angle.
The TravelMate series of business notebooks includes a built-in webcam for video conferencing, a feature that's becoming more popular in business notebook designs. A biometric fingerprint reader has also been installed for greater data security. If data protection is an issue, Acer's empowering technology software, which is pre-installed, has a few nifty features. One feature, called eLock Management, allows you to lock the hard drive, optical drive or floppy drive when the machine is unattended. The software also covers data encryption for storage and transmission, and it can be easily accessed from the desktop. Other features of the software include data backup and recovery, and profile managers.
The latest Centrino notebook platform has proven itself to be a good performer. In our tests, the TravelMate 5720G was no exception to this, scoring a total of 79 in our WorldBench 6 benchmark. This indicates that it's more than capable of handling programs like Adobe Photoshop, Microsoft Office and it will capably perform other taxing tasks such as video encoding. In our MP3 encoding test, where we encode 53 minutes of WAV files to 192Kbps MP3 files, the system took just 131 seconds, which was an expected results.
The battery tests showed equally impressive results. To test the battery we use a worst-case environment buy looping a DVD movie. This employs the speakers and the optical drive, as well as the screen and other core components in order to completely drain the battery. In this test the system lasted 155 minutes, which considerably longer than most notebooks we've tested recently.
The keyboard has an ergonomic curve (like a smiling face), which is meant to follow the natural curve of the wrist when typing. Those used to a normal keyboard design may find it a little difficult to get used to it, and it may be worth trying before buying. On the left side of the keyboard are a set of hotkey shortcut buttons. These give you quick access to mail, the Web and some of Acer's empowering technology software features.
Although this notebook isn't primarily designed for entertainment, its ATI graphics chip will allow you to play some fairly basic 3-D games, as was suggested by a score of 14725 in 3DMark 2001 SE. But, a score of 2049 in 3DMark06 suggests newer games, even basic titles, will struggle to run smoothly. The speakers lack any real depth of sound, but have enough volume so that a movie can be enjoyed when there's no better option.
For storage, a 200GB hard drive is installed, as is a DVD re-writer. Connectivity is abundant; it offers VGA, S-Video and DVI outputs for TVs, monitors and projectors, a PC card and an Express Card slot, a mini FireWire port and a total of four USB 2.0 ports. A gigabit Ethernet port is also installed, along with a 56Kbps modem and the aforementioned wireless connection. The system also has a media card reader, which supports xD, MMC, SD, MS and MS-Pro cards.


The Alley Way Stamps: Thursday Inspiration!
Freebie Wednesday got pushed to Thursday since we had all of the fantastic projects recapping on the blog yesterday! You can find one new exclusive TAWS digital image and one sentiment HERE! We can't wait to see what you create with them!
Here's Christine, playing around with the Freebie. Unfortunately the picture doesn't show it well, but (apart from the alpha-stickers) this is a one-layer card. I cut the top of the flower out before I folded the card.
Hey there! Dana here and today i'm sharing a card using Bitty Borders!! I'm playing over at The Runway Inspired Challenge and to match colors i used pattern paper, stamps and ink! Check out my blog for the details!!
Hello! It's Tracy here and I used the new Enchanted set on my card! A Distress Ink background with some washi tape and a button really make those stamped images come to life!
Hello, it's N@ Ali here with a quick card using Flower Doodles and Gabfest. I stamped the flower with two different colors (one on top of each other) and I was pleasantly surprised with the result!
Cute cards today, as always!
I don't see the freebie that was used on the card here? Did you put up January's freebie?
Thanks for the great freebie images!
Brad Storage Idea & BE Inspired Reminder!!!
It All Started With A Kiss!
BE Inspired Blog + a video!
Pastels Colors + Flower Doodles!
You've Got Swag... and the Celebration Continues!
Come and Celebrate with us!!!!
Let's BE Inspired! & Make a Tree???


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Laura Tobias
Former Patient Sues Ex-Nurse Accused of Secretly Recording Over 200 Patients
A former nurse, Michael Bragg, 40, is currently behind bars awaiting trial after being accused of secretly recording and molesting patients during his time at UPMC Carlisle, a 165-bed hospital in Cumberland County, Pennsylvania. The scandal rocked the entire community as investigators and prosecutors began contacting patients who were filmed without their knowledge while they were under the facility's care.
Now, one of the alleged victims is taking her case to court. A woman from North Carolina, who's only being identified via her initials, is suing Bragg for damages related to emotional distress.
Bringing the Accused to Justice
The facility fired Bragg back in 2019 after investigating his conduct on the job. He was later arrested in Franklin County, PA on child pornography charges. Authorities say he filmed children going to the bathroom at his home in Chambersburg.
Shortly thereafter, authorities hit Bragg with another round of charges, this time related to his time at UPMC. During his time at the facility, Bragg allegedly filmed over 200 patients in various forms of underdress between January 2016 and April 2019. He is also being accused of molesting several patients while they were unconscious.
He is currently facing one count of aggravated indecent assault of an unconscious person, one count of indecent assault, 19 counts of manufacturing child pornography, 171 counts of invasion of privacy, 201 counts of intercepting communications, and one count of criminal use of a communication facility.
Since the case has come out, Bragg has received death threats from the local community. He appeared in court at the end of 2019 for his arraignment in a bulletproof vest with high security detail.
"I will always be sorry to everyone involved," Bragg told a local news outlet at the time.
Ben Andreozzi, a Harrisburg-based attorney, is representing some of Bragg's victims, including some that are as young as 12 years old.
Speaking on behalf of the alleged victims, Andreozzi said:
"They are devastated. Essentially what happened is they got a knock on their door, telling them that some pervert had been secretly recording them. They had been waiting in the emergency room waiting room, and he was the charge nurse who called them into the rooms. He would then ask them to undress. Oftentimes he would ask them to undress when there was no legitimate reason. And while they were undressing, he was recording them, unknown to them."
Investigators say they are still in the process of contacting the 206 people that Bragg allegedly filmed during his time on the job.
Commenting on the case, Andreozzi added:
"It would not surprise me if the number is not closer to a thousand. We have no doubt that this tragedy was entirely preventable. It is important to understand that institutions like UPMC have a responsibility to keep patients safe, and if there are oversights in protecting patients, they can be responsible."
Hospital officials aided in the criminal investigation. Bragg was denied bail and is scheduled for trial in Franklin County in March. For the charges filed in Cumberland County related to his time at UPMC, no trial date has been set.
Suing for Emotional Distress
The NC woman suing Bragg says she was first notified of the ordeal in November of 2019. Officials told her she was among the many patients that he allegedly filmed at UPMC Carlisle. The lawsuit also states that Bragg allegedly shared some of these illegally obtained videos online, calling his behavior "extreme and outrageous and utterly intolerable in a civilized community."
She is now seeking more than $75,000 in damages on a count of intentional infliction of emotional distress.
Other victims are suing UPMC Carlisle as part of a class-action lawsuit as well. They claim the hospital should've known that Bragg was filming patients without their knowledge or consent.
To protect their identities, the plaintiffs asked the court to remain anonymous. However, attorneys for the hospital argued that it would go against precedent, considering previous court rulings have allowed children to use their initials in proceedings, but their guardians were identified by name.
However, the plaintiffs said that this would only add insult to injury. "Despite already knowing the names of the victims in the lawsuit, UPMC shockingly now seeks to publicly unmask its own victims and patients of Bragg," attorneys for the alleged victims stated in court filings.
They went on to say that UPMC is "ignoring years of legal precedent, in Pennsylvania and other legal jurisdictions, allowing for the use of pseudonyms in sexual abuse and sexual exploitations like this one."
These cases will highlight the atrocities Bragg allegedly committed during his time at the facility as they continue to play out in court. It's a horrifying experience no one should have to endure.
"A hospital is a place where you go when you are extremely vulnerable, you have a medical condition, and you need help. It is the last place that you go to expect that you are going to be victimized, and that's why this case is such a tragedy," Andreozzi added.


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Q: uninitialized constant OCI8::Object::Mdsys::SdoGeometry I need to patch oracle enhanced adapter for some reasons.
In my oracle_enhanced_adapter.rb file, I need to get  OCI8::Object::Mdsys::SdoGeometry.new return value, but it returns uninitialized constant OCI8::Object::Mdsys::SdoGeometry.
But, if before executing OCI8::Object::Mdsys::SdoGeometry.new command, I execute OnlineGpsPoint.first command (OnlineGpsPoint contains an sdo_geometry column) and get one of the rows in the table, OCI8::Object::Mdsys::SdoGeometry will be initialized.
The problem is that I don't want hardcoded 'OnlineGpsPoint' in my program. I just need OCI8::Object::Mdsys::SdoGeometry value.
Is there a solution for the pain?

A: When ruby-oci8 finds an unknown object type, it automatically defines a ruby class under OCI8::Object. If you know the object type name, it is better to define the ruby class in advance as follows:
# Oracle object type name is *guessed* from the ruby class name.
#   SdoGeometry => SDO_GEOMETRY ==(public synonym)=> MDSYS.SDO_GEOMETRY
class SdoGeometry < OCI8::Object::Base
end

or
# Set Oracle object type name explicitly
class AnyClassName < OCI8::Object::Base
  set_typename('MDSYS.SDO_GEOMETRY')
end

If you want same name with the automatically generated class:
module OCI8::Object::Mdsys
  class SdoGeometry < OCI8::Object::Base
    set_typename('MDSYS.SDO_GEOMETRY')
  end
end

redpajama_set_name: RedPajamaStackExchange


text:
Snake Creek is a river in Delaware County, New York. It flows into Cadosia Creek in Cadosia.

References

Rivers of New York (state)
Rivers of Delaware County, New York

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Terms: Electricity
Terms: James Ferguson
Leeds & Northrup Company, Philadelphia (60)
D. Appleton and Company, New York (7)
Eastman Kodak Company, Rochester, NY (5)
G. Masson, Éditeur, Paris (5)
Sherwood, Gilbert, and Piper, London (5)
E. & F. N. Spon, London (4)
Longmans, Green, and Co., London (4)
Burndy Library, Norwalk, CT (3)
E. Leitz, Inc., NY (3)
John Murray, London (3)
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The Leeds & Northrup Company, Philadelphia (3)
Westinghouse Electric Corporation, East Pittsburgh, PA (3)
Baldwin and Cradock, London (2)
Daniel Davis, Jr., Boston (2)
Ernst Leitz, Wetzlar, Germany (2)
George Knight and Sons, London (2)
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Leeds & Northrup Co., Philadelphia (2)
MacMillan and Co., London (2)
MacMillan and Co., London and New York (2)
Palmer House, Chicago (2)
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"The Electrician," London (1)
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Advance Electronics Company, Inc., Passaic, NJ (1)
Allen B. Du Mont Laboratories, Inc., Passaic, NJ (1)
Allen B. DuMont Laboratories, Inc., Passaic, NJ (1)
American Antiquarian Society, Worcester, MA (1)
American Association for the Advancement of Science, Philadelphi (1)
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Leeds & Northrup Company (55)
Magnetism (51)
C3-G2 (23)
Galvanometers (18)
C5-C1 (14)
Leeds & Northrup (10)
Telegraphy (7)
Telegraphs (6)
J. A. Fleming (6)
Abhandlungen zu der Lehre von der Reibungselektricität
An Account of Some Remarkable Applications of the Electric Fluid to the Useful Arts
Advanced Photography: A course of lectures under the direction of The Union Camera Club
Advanced Theory of Electricity and Magnetism: A Text-Book for Colleges and Technical Schools
Aerial Photographic Equipment
The Age of Electricity: From Amber-Soul to Telephone
AGFA Aero Films and Paper
Alphabet of Electricity for the Use of Beginners
The Alternate Current Transformer in Theory and Practice


Gyratory crusher: A gyratory crusher is similar in basic concept to a jaw crusher, consisting of a concave surface and a conical head; both surfaces are typically lined with manganese steel surfaces.
ESCO's improved designs, tested alloys and superior local service provide gyratory wear parts solutions for the crushing industry. ESCO offers gyratory crusher accessories, including rim liners, spider caps and spider arm liners.


A big, tall and strong young male who is built and solid.
I tried pushing Greg and he didn't even budge it was like pushing a damn Oak Tree.
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A person that has nothing but witty and sassy insults, often used with impeccable timing and nonchalance; i.e. a person who gives a lot of shade. This tree can extend to various other types of trees with excess foliage, ranging from Redwood trees (shade in groups) to Grandmother Willow (master queen of shade as seen in Disney's Pocahontas).
Carbquanda: Rihanna shouldn't cake cake cake cake cake cake on all that makeup, be lookin' like a clown.
Quicha: You's such an oak tree, girl.
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the combination of one, Jenny, and one, Myron, into a single specimen, specifically, an oak tree.
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A person who casts shade to everyone.
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a guy from clear fork that they call och. and it sounds too much like oak. and his last name is ochyltree and it sounds like oak tree. but he is a great guy that snowboards and he is cool.
like a oak tree quercus alba.
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Back in June 2010, Marty Glica installed a patio & retaining wall for me. I live on the corner of a busy street and there have been numerous times people driving by looked and noticed the retaining wall. It speaks volumes about the effort put into the design and creation if random people would change their routine to ask about it. I am very satisfied with his work and would highly recommend him to anyone looking to make improvements.
I built a home in Ludlow, MA and throughout the process of building my house, I worked with dozens of companies of all sizes, from individual contractors to big box retailers and everything in between. Marty Glica from Northeast Landscape Irrigation was the easiest to work with by far. In 2007, they installed a 130 foot retaining wall, an irrigation system and several plantings.
A few key things made them stand out from the rest: the actual cost was always at (or less) than the original estimate, they arrived on the day they said they would, they finished on the date promised, and the work site at completion was left clean and neat. For people who have lived through building a house, you know how extremely rare these qualities are. To find all these qualities in one company is a remarkable discovery.
I have since had Northeast Landscape Irrigation handle several landscaping projects and have had equally fantastic results.
I would recommend Marty and his team without hesitation and look forward to working with them in the future.
In 2008, I hired Marty Glica, Owner of Northeast Landscape Irrigation, Inc. to install a 70 foot retaining wall, landscaping and plantings, a new lawn, and 80 foot privacy hedge and an irrigation system at my home in South Hadley, MA. I am a Master Licensed Plumber and I built my home in 2007. Knowing the importance of hiring quality craftsman and reputable tradespeople and knowing Marty's workmanship and attention to detail, I hired him for my project.
Marty designed and installed all aspects of my project and procured all the materials to ensure quality results. Throughout the project, he was focused on making sure the work was complete to my satisfaction, took extra precautions when necessary and I could fully trust that he had my best interest in mind. I have attached photos from 2008 of the project.
Since then, I have hired Marty for additional work at my house. As of this date, the work Marty did at my house, looks as good as the day it was installed. I have recommended Marty to several people and would definitely call on him again for any future landscaping, hardscaping or irrigation work.


Shakib Khan And Apu Bishwas officially separated now. It's now official. On and off-screen couple, Shakib and Apu, are no longer husband and wife.
And the divorce would come into effect from Monday, said Dhaka North City Corporation zone-3 executive officer Hemayet Hossain.
Dhallywood star Shakib's divorce from his wife of eight years, actress Apu, has been finalised as of 12 March. "The third and final hearing on the divorce of Shakib Khan and Apu Biswas was held today (Monday) but none of them attended. As the 90-day period instructed by the law expires today, the case is disposed of now and the divorce has now been effective," the official told the media.
When contacted, Shakib said, "Everything has been done according to the law. I don't want to think over this anymore.
"I'm now busy with my work and want to keep myself busy this way," the actor added.
Shakib sent a divorce notice to Apu on 22 November, 2017. It required three months for divorce to be effective officially.
The star couple married on 18 April 2008, but kept their marriage a secret. They continued their respective film careers without giving away their secret marriage.


We define safeguarding as being broader than 'child protection'. Safeguarding in our school confirms what we do for all children, applies across the whole school and is linked to our overall culture, ethos and the principles we follow in school. Safeguarding in our school is child centred and ensures that at all times we work in the best interests of the child to ensure that school is a safe place for all of our children and young people to be.
We define Child Protection as what we do for children at risk of significant harm, or who have been significantly harmed and we have separate clear procedures which are understood by ALL in place for this.
We define children and young people in our school as being children within the age ranges of 3 to 11 years, however we are aware that children includes everyone under the age of 18.
As appropriate, to safeguard any young person who is over the age of 18 who continues to receive education in our school, we operate in accordance with local guidance and will report suspicions/allegations of abuse or neglect to the Adult Social Care Gateway Team on 0191 6432777.
We accept and expect ALL in school to understand that safeguarding is everyone's responsibility.
This legislation makes child protection responsibilities clear and places an obligation on schools to ensure that these responsibilities are met in full.
Safeguarding and promoting the welfare of children is everyone's responsible. Everyone who comes in to contact with children and their families and carers has a role, to play in safeguarding children. In order to fulfil this responsibility effectively all professionals should make sure their approach is child centred. This means that they should consider, at all times, what is in the best interests of the child. All school staff have a responsibility to provide a safe environment in which children can learn.
School and college staff are particularly important as they are in a position to identify concerns early, provide help for children, and prevent concerns from escalating. All school staff should be prepared to identify children who may benefit from early help. Early help means providing support as soon as a problem emerges at any point in a child's life, from the foundation years through to the teenage years.
 Maintained school means a community, foundation or voluntary school, a community or foundation special school or a maintained nursery school. The Education Act 2002 does not specifically refer to Academies; however this duty is equally placed onto Academies by subsequent updated legislation.
 Child means a person under the age of eighteen.


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Lawmakers mock Obama claim on Libya hostilities
WASHINGTON — Republicans and Democrats on Thursday derided President Barack Obama's claim that U.S. air attacks against Libya do not constitute hostilities and demanded that the commander in chief seek congressional approval for the 3-month-old military operation.
In an escalating constitutional fight, House Speaker John Boehner threatened to withhold money for the mission, pitting a Congress eager to exercise its power of the purse against a dug-in White House. The Ohio Republican signaled that the House could take action as early as next week.
"The accumulated consequence of all this delay, confusion and obfuscation has been a wholesale revolt in Congress against the administration's policy," said Sen. John McCain, the top Republican on the Armed Services Committee who has backed Obama's actions against Libya.
The administration, in a report it reluctantly gave to Congress on Wednesday, said that because the United States is in a supporting role in the NATO-led mission, U.S. forces are not facing the hostilities that would require the president to seek such congressional consent under the War Powers Resolution.
The 1973 law prohibits the military from being involved in actions for more than 60 days without congressional authorization, plus a 30-day extension. The 60-day deadline passed last month with the White House saying it is in compliance with the law. The 90-day mark is Sunday.
In the meantime, Libyan leader Moammar Gadhafi has maintained his grip on power, and the White House says if the mission continues until September, it will cost $1.1 billion.
Instead of calming lawmakers, the White House report and its claims about no hostilities further inflamed the fierce balance-of-power fight.
"We have got drone attacks under way, we're spending $10 million a day," Boehner told reporters. "We're part of an effort to drop bombs on Gadhafi's compound. It doesn't pass the straight-face test, in my view, that we're not in the midst of hostilities."
Sen. Jim Webb, D-Va., a combat veteran and member of the Armed Services Committee, scoffed at the notion.
"Spending a billion dollars and dropping bombs on people sounds like hostilities to me," Webb said.


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Domino's to Test out Pizza Delivery Bot in New Zealand
March 21, 2016 By Dustin Smith 2 Comments
Domino's unveiled its plans to trial a pizza delivery machine in New Zealand.
Domino's Pizza recently announced that it will test the world's first pizza delivery robot. The 3-foot high bot dubbed the Domino's Robotic Unit (DRU) will be trained to deliver hot delicious pizzas to customers' doorsteps in New Zealand.
DRU is fully autonomous, battery-powered, and able of performing his duty across a 12.5 mile range from the restaurant. The machine is equipped with a compartment that can keep up to 10 pizzas warm until they reach their destination.
According to the pizza chain, the compartment is locked to prevent thieves from grabbing its cargo en route. Customers can open the container through a unique code when the robot arrives at their doorstep.
The bot's sensors can sense obstacles, while the machine drives on roads or sidewalk. It is instructed to return to base the moment its battery goes dangerously low. Scott Bush, head of the chain's New Zealand arm, expressed his hope that the bot may soon become a member of the 'Domino's family.'
Bush added that the new tool was a 'road to the future,' a topic the company has been looking forward to exploring for years now. The chain and the country's officials are currently negotiating a date for the tests to begin. New Zealand does not yet have a clear legislation for automated vehicles.
In 2015, Domino's unveiled the 'easy order' button, a gizmo that allows clients to order pizza when they feel that the traditional method via the phone or Internet requires just too much effort.
The button is connected to customers' phones through Bluetooth. Once the button is pressed, it prompts an app on the smartphone to place the order based on each customer's previously recorded preferences. The button will glow to tell users that the pizza will be delivered soon.
Domino's said that it would give away some of the Easy Order Buttons only to 'superfans' next year. Fans will be eligible for the buttons, which come in limited edition, after some sort of competition. The rules of the competition will be made public in December.
Still, if you're not a die-hard fan, you can enjoy the Easy Order button on your smartphone via an app or on the company's website.
Filed Under: Business & Economy Tagged With: Domino's pizza, pizza delivery bot, pizza delivery robot
judy wilson says
I think it's kind of cool that pizza can now be delivered by drone. That has a lot of potential to streamline the delivery process for pizza companies. They wouldn't have to worry about drivers finding their customers withing thirty minutes while also having to deal with traffic. Taking a pizza to a customer's doorstep with someone controlling it by remote at the pizza making site could revolutionize the way that food is delivered.
Hi Dustin, the Domino's easy order button is very helpful, thanks for letting me know!


The owner means NWR Hygiene Group of 33a Number One Industrial Estate, Consett, Co. Durham, DH8 6SZ.
The hirer means the customer referred to overleaf, though where the hirer is more than one person (eg. a partnership) all obligations under this contract are joint and several obligations. The units mean any machines, equipment or other items hired by the owner to the hirer.
1. The owner hereby hires to the hirer the units set out on the face of this document upon the terms and subject to the conditions hereafter appearing.
2. The hiring of the units will occur on the commencement date and shall continue for the contract period (unless terminated – see clauses 5-10). It will then be renewed, indefinitely until the hirer gives the owner three months prior written notice to terminate the agreement on the anniversary of the commencement date.
3. The hirer shall, during the continuance of the hiring, pay the owner, (without previous demand), by way of rent of the price per units per annum plus V.A.T. Payment of the agreed charge will be due when the invoice is rendered or from the date on which the service is first provided.
4. The Total Price per Annum stated overleaf may be increased on the anniversary of the commencement date by a percentage. The percentage during the period of the initial contract hire period will not exceed the annual rate of inflation as shown in the Retail Prices Index (R.P.I).
5. If the hirer is not a Limited Company then termination of this contract is covered by the Consumer Credit Act 1974.
6. In the event of the removal of the units from the premises the hirer shall be responsible for all costs, claims and demands in respect to the reinstatement of the premises.
7. The hirer, during the continuance of the hiring, shall not sell or offer for sale, lend, assign, pledge, underlet or otherwise deal with or part with possession of the units and shall not remove the units from their premises without obtaining the owners prior written consent.
8. The units shall at all times remain the property of the owner and the hirer shall have no right to the units other than as hirer. The termination of the hiring constituted by this agreement shall not affect any right of the owner or liabilities of the hirer subsisting at the date of termination.
9. The owner reserves the right to terminate this agreement, at any time, by notice in writing to the hirer. Upon termination of this agreement for any reason; the hirer shall no longer be in possession of the units with the owner's consent. The owner, or its authorised representatives, may, at any time after such termination, without notice, retake possession of the Equipment and for such purpose enter upon any premises belonging to or in the occupation or control of the hirer.
10. If the hirer shall fail to pay the rental or other sums payable under the agreement on the due date (whether demanded or not) the owner may charge interest on the rental at the rate of 2% per month. Such interest will run from the due date until payment whether before or after judgement or if the hirer shall commit a breach of the other terms and conditions whether express or implied of this agreement and the owner may thereupon or at any time within thereafter by notice in writing to the hirer for all purposes forthwith terminate this hire agreement.
11. Upon any fault occurring to the units or if for any reason the units become a health or safety hazard, the hirer shall immediately inform the owner who shall without delay repair or replace the units free of charge as soon as reasonably practicable PROVIDED THAT the hirer shall keep the owner indemnified against any loss suffered as a result of damage caused to the Units by negligence, vandalism or wilful misuse of the units or by failure to notify the owner in accordance with this clause.
12. The hirer shall permit the owner and his/her employees at all reasonable times to have access to the units for the purposes of inspection, repair or maintaining the units.
13. The hirer shall during the continuance of the hiring keep the units insured with an Insurance Company of good repute or with Lloyds Underwriters against loss or damage from all risks (including fire, theft and vandalism). The hirer shall notify its insurers that the units are on hire from the owner and request the Insurers to endorse a note of such interest on the Policy of Insurance naming the owner as loss payee. The hirer shall indemnify the owner against any loss or damage to the units not recoverable under the Policy of Insurance.
14. The hirer shall be solely responsible for and hold the owner fully indemnified against all claims, demands, liabilities, losses, damages, proceedings, costs and expenses which may be brought against or incurred by the owner as a result of any act or omission involving the units (other than death or personal injury resulting from the negligence of the owner, his/her employees or agents).
15. The owner does not hire the units to the hirer subject to any condition of warranty express, implied or statutory in connection with the fitness for any purpose or age of the units and conditions or warranties are hereby expressly excluded in so far as permitted by statute (save for the owners liability for death or personal injury caused by the negligence of the owner, its employees or agents). The owner will not be responsible for any liability, claim, loss, damage or expenses of any kind caused directly or indirectly by the units or their use.
16. Although the owner will use all reasonable endeavours to discharge its obligations under this agreement in a prompt and efficient manner, he/she does not accept responsibility for any failure or delay caused by circumstances beyond its control.
17. The owner shall be free to assign the benefit of this agreement to any person, firm or company.
18. If the owner is to provide any services in respect of the units details of which are set out overleaf, than the Terms and Conditions covering those services are deemed to be incorporated into this agreement. Copies of those conditions can be obtained from the owners' registered office on written request.
19. These conditions, the details set out overleaf and the details of the services referred to in Condition 18, form the entire agreement between parties.
20. No forbearance, indulgence or relaxation on the part of the owner shown or granted to the hirer in respect of any of the provisions of this agreement shall in any way affect, diminish, restrict or prejudice the rights or powers of the owners under this agreement or operate as or to be deemed to be a waiver of any breach by the hirer of the terms and conditions of this agreement.
21. The hirer hereby waives all and any future claims and rights of set-off against any installment of rental or any payment due here under or otherwise and agrees to pay the rental and other amounts here under or otherwise regardless or any equity, set-off or cross claim on the part of the hirer against the owner.
22. Any notice here under shall be in writing and may be served by sending it by facsimile copy or pre-paid first class letter post or delivery to the address stated herein, and in any other case the last known address of the addressee.
23. Given the low value involved in each transaction, both parties agree that it is not practical to obtain signatures for services performed and therefore the customer that the computerised records, kept by NWR Hygiene Group, or service provided, will be adequate proof of service.
24. This hire agreement shall be governed by and construed in accordance with the Laws of England.


aids in hard of hearing children.Journal Laryngol,Otol.
defects after different tone stimuli,Minerva Otolaryng.
of streptomycin on hearing in the neonatal period,Scand.
tion score of synthesized speech.Ann.0tol.Rhinol.Laryngol.
in operated otosclerosis after a mean period of 16 years.
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Rahko, T., Karma, P., Torikka, T. & Malmivuo. J.
to-speecs synthesizer. Ear and Hearing 1981.
audiology. Scand. Audiology 1981. suppl. 13.
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Arch. Otorhinolaryngol. 1984, 140, 15-20.
the affected ear. Laryngoscope 1986, 96. ss. 198-199.
paralysis. -Acta otolaryngol (Stockh) 1988; 161-163.
Rahko T, Karma P, Pitkäjärvi T, Nurminen H, Kataja M.
acute otitis media. - Scand Audiol 1989, 18, 199-203.
cally healthy 5-year-old children in Finland. - Arch Otorhinolaryngol 1989, 246, 137-141.
Rahko T, Karma P. Low and high-frequency hearing in patients with Menieres disease. European Archives of Oto-Rhino-Laryngology 1990, 247, 329-332.
frequency audiometry. - Gynecol Oncol 1989, 33, 321-322.
Measurements-Challenges and Visions. Vol. VII. Topic 10, 13. Proceedings.
183-00-9. June 1-6, 1997, Tampere, Finland. s. 169-173.
TEOA Findings in Adolescents. XVI IMEKO World Congress, IMEKO 2000.
and Öve. ISBN 3-901888-13-6. Vienna, Austria, Sept. 25-28, 2000. s. 265-269.
P Karma P Laitila M Sipilä M Manninen T Rahko Sensorineural hearing and childhood acute otitis media in adolescents Kirjassa Recent advances in otitis media 1996 B.C. Decker Inc.
TI: Hearing and history of acute otitis media in childhood.
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Ojala E, **Rahko T, Aumala J. (1991) Forvard suppression in transient evoked otoacoustic emission measurement. Proceedings of the 9 th FASE symposium 1991, Balatonfured, Hungary, pp. 73-78.
Ojala E, Nystedt H, Ihalainen H, **Rahko T. (1991). Suppression and artefact rejection in transient evoked otoacoustic emission measurement. Proc 5th IAPA symposium 1991 Pecs, Hungary.
T.Rahko: Uusi menetelmä meluvammalöydöksen varmistamiseksi.
Suomen Lääkäril. 1989, 44, 1444-1447.
TI: Huimauspotilaan esitutkimus ja hoito terveyskeskuksessa.
ja sen vaikutus ihmiseen. Suom. Lääkäril. 1981.
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toim S Karjalainen ja E Markonniemi Kuopio 1989. 95-100.
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Rahko T. Sisäkorvan toiminta ja akustiset emissiot, Kirjassa Ohjelmoitavat kuulokoieet, otoakustiset emissiot, ATK kuulonhuollossa, toim T Rahko P Lieke1992, 104-114.
of URSI. . 1980, Radiotieteen päivät.
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- Organon-tiedote 1989, 2, 7-9.
Rahko T. Kuulokojesovituksen nykyiset periaatteet. Vox 1990, 12, 27-30.


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FEMA Awards Nearly $1.3 Million to Plaquemines Parish to Repair Levee Road Damaged by Hurricane Isaac
BATON ROUGE, La. – Plaquemines Parish will receive a nearly $1.3 million federal grant to reimburse the cost of repairing a roadway damaged by Hurricane Isaac, the Federal Emergency Management Agency (FEMA) said Monday.
FEMA Awards $9 Million to Two Louisiana Agencies for Hurricane Isaac Expenses
BATON ROUGE, La. – Two State of Louisiana agencies will receive a combined $9 million to reimburse expenses incurred protecting residents during Hurricane Isaac, the Federal Emergency Management Agency (FEMA) said Monday.
FEMA Awards Nearly $3.2 Million to East Baton Rouge for Hurricane Isaac Recovery
BATON ROUGE, La. – East Baton Rouge Parish will receive a nearly $3.2 million federal grant to reimburse the parish for removing and disposing of debris resulting from Hurricane Isaac, the Federal Emergency Management Agency (FEMA) said Friday.The FEMA Public Assistance grant, totaling $3,189,504, will help the parish pay for removing more than 355,800 cubic yards of debris from three public rights of way. A cubic yard of debris is about the size of a residential washing machine.
FEMA Obligates Nearly $3.3 Million to Louisiana Department of Public Safety for Hurricane Isaac Emergency Measures
BATON ROUGE, La. – The Louisiana Department of Public Safety will receive a nearly $3.3 million federal grant to reimburse the costs it incurred to provide measures to save lives and property before, during and after Hurricane Isaac, the Federal Emergency Management Agency (FEMA) said Thursday.
Deadline Extended a Third Time for Isaac-Related Flood Insurance Claims in Louisiana
BATON ROUGE, La. — Louisiana property owners with flood insurance policies whose homes or other structures were damaged during Hurricane Isaac have an additional 30 days to file claims for their flood-related losses. This means most policyholders have until Feb. 21 to complete their proof of loss.
FEMA Obligates $1.8 Million to Louisiana Agency for Hurricane Isaac Recovery
BATON ROUGE, La. – The Louisiana Department of Children and Family Services (DCFS) will receive a federal grant totaling more than $1.8 million to reimburse the agency for expenses incurred during Hurricane Isaac, the Federal Emergency Management Agency (FEMA) said Wednesday.The FEMA Public Assistance grant, totaling $1,803,935, will cover 75 percent of the costs for emergency protective measures the department took before, during and after the late August hurricane to help evacuate and shelter Louisianians.
FEMA Obligates $1.5 Million to Baton Rouge for Hurricane Isaac Recovery
BATON ROUGE, La. – Baton Rouge will receive a $1.5 million federal grant to help the city recover from Hurricane Isaac, the Federal Emergency Management Agency (FEMA) said Wednesday.The FEMA Public Assistance grant, totaling $1,529,871, helps reimburse the city for equipment and supplies used during the Hurricane Isaac response and recovery. Several departments were involved in the effort, including the airport, police, fire, emergency medical services, public works and the Mayor's Office of Homeland Security & Emergency Preparedness.
FEMA Obligates $2.4 Million to St. Charles Parish for Hurricane Isaac Recovery
BATON ROUGE, La. – St. Charles Parish will receive a nearly $2.4 million federal grant to help the parish recover from Hurricane Isaac, the Federal Emergency Management Agency (FEMA) said Friday.The FEMA Public Assistance grant, totaling $2,339,648, helps reimburse the parish for costs to remove and dispose of hurricane-related debris and downed trees from public streets and parish-owned property.
FEMA Obligates $4.5 Million to Jefferson Parish for Debris Removal
BATON ROUGE, La. – A $4.5 million federal grant has been awarded to Jefferson Parish to help with costs for cleaning up debris created by Hurricane Isaac's high winds and flooding, the Federal Emergency Management Agency (FEMA) said Thursday.The FEMA grant, totaling $4,510,862, helps reimburse the parish for work to remove and dispose of debris from the public rights of way. That includes more than 203,000 cubic yards of vegetative debris and nearly 54,400 cubic yards of construction and demolition debris.
FEMA Awards $13.7 Million Grant to Plaquemines Parish for Hurricane Isaac Recovery
BATON ROUGE, La. – Plaquemines Parish will receive a $13.7 million federal grant to help ensure the parish's continued economic recovery following Hurricane Isaac, the Federal Emergency Management Agency (FEMA) announced Thursday.The FEMA grant, totaling $13,748,715, helps reimburse the parish for work to remove nearly 15,480 cubic yards of vegetative debris from a chokepoint in the main drainage canal.


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The Top 5 Biosimilars Articles for the Week of April 1
The Center for Biosimilars® recaps the top news for the week of April 1, 2019.
Hi, I'm Samantha DiGrande for The Center for Biosimilars®, your resource for clinical, regulatory, business, and policy news in the rapidly changing world of biosimilars.
Here are the top 5 biosimilars articles for the week of April 1.
Number 5: A new consensus report calls the nocebo effect underrecognized in the area of biosimilars and says that more research is needed on this important topic.
Number 4: Stakeholders testified before a House of Representatives subcommittee about the impact of the rising costs of insulin.
Number 3: A head-to-head study, published in The Lancet, has produced data that may help allay gastroenterologists' concerns about using CT-P13 in Corhn disease.
Number 2: Sandoz announced that it has resubmitted its Biologics License Application for its pegfilgrastim biosimilar referencing Neulasta.
Number 1: Yet another class action lawsuit has been filed against AbbVie, maker of Humira. This time, Baltimore, Maryland, is suing both AbbVie and Amgen for delayed biosimilar competition.
Finally, last week, our e-newsletter asked whether you agree with the FDA's decision to require 4-letter suffixes only for newly approved biologics and biosimlars.
To view results of the poll, visit us on LinkedIn.
To read all of these articles and more, visit centerforbiosimilars.com.
News | Regulatory | Policy | Business


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Home›Features›FEMA estimates one-fourth of Keys homes could be destroyed
FEMA estimates one-fourth of Keys homes could be destroyed
MIAMI (AP) — Search-and-rescue teams made their way into the Florida Keys' farthest reaches Tuesday, while crews labored to repair the single washed-out highway connecting the islands and rush aid to Hurricane Irma's victims. Federal officials estimated one-quarter of all homes in the Keys were destroyed.
Two days after Irma roared into the island chain with 130 mph winds, residents were allowed to return to the parts of the Keys closest to Florida's mainland. But the full extent of the damage remained a question mark because communications and access were cut off.
Federal Emergency Management Agency administrator Brock Long said while the assessment of damage was constantly changing, preliminary estimates suggested that in addition to the destroyed dwellings, 65 percent of homes in the Keys sustained major damage.
"Basically every house in the Keys was impacted," he said.
Statewide, as many as 13 million people — two-thirds of Florida's population — were without electricity in the tropical heat, and officials warned it could take 10 days or more for power to be fully restored. About 110,000 remained in shelters across Florida.
Seven deaths in Florida have been blamed on Irma, along with three in South Carolina and two in Georgia. At least 35 were killed in the Caribbean.
Time-lapse video captured by the Associated Press shows the effects Hurricane Irma had on Miami Beach from Saturday to Monday. (Sept. 11)
"We've got a lot of work to do, but everybody's going to come together," Florida Gov. Rick Scott said. "We're going to get this state rebuilt. This state is a state of strong resilient people."
The Keys appeared to be the hardest-hit part of Florida, even though the 400-mile-wide storm engulfed nearly the entire state. Drinking water was cut off, all three of the islands' hospitals were closed, and the supply of gas was extremely limited.
Officials said it was not known how many people ignored evacuation orders to stay behind in the Keys.
"It's going to be pretty hard for those coming home," said Petrona Hernandez, whose concrete Plantation Key home with 35-foot walls was unscathed, unlike others a few blocks away. "It's going to be devastating to them."
An aircraft carrier was positioned off Key West to help in the search-and-rescue effort. And crews worked to repair two washed-out, 300-foot sections of U.S. 1, the lone highway from the mainland, and check the safety of the 42 bridges linking the islands.
Authorities were stopping people to check documentation such as proof of residency or business ownership before allowing them back into the Upper Keys, including Key Largo, Tavernier and Islamorada.
But the Lower Keys — including the chain's most distant and most populous island, Key West, with 27,000 people — were still off-limits, with a roadblock in place where the road was washed out.
Corey Smith, a UPS driver who rode out the hurricane in Key Largo, said though it was a relief that many buildings on the island escaped major damage, those who sought to return should recognize conditions were still not good, with branches blocking roads and supermarkets remaining closed.
"They're shoving people back to a place with no resources," he said by telephone. "It's just going to get crazy pretty quick."
Lower Keys resident Leyla Nedin said she doesn't plan to return anytime soon to her home near where Irma came ashore on Cudjoe Key.
"We are still without water, power, sewer, gas and cell service," she said. "My concern is that even if we get to go in to the Lower Keys, our fragile infrastructure could be even more compromised."
Irma's rainy remnants, meanwhile, pushed through Alabama and Mississippi after drenching Georgia. Flash-flood watches and warnings were issued around the Southeast.
In a parting blow as Irma exited Florida, it caused record flooding in the Jacksonville area, where the sheriff's office reported rescuing at least 356 people. On its Twitter account, said it hopes "people who had their lives saved yesterday will take evacuation orders seriously in the future."
Eddie Hinan waded through knee-deep water to reach his flooded apartment in the San Marco neighborhood of Jacksonville on Tuesday, staying just long enough to grab a plastic bag of clean clothes. His girlfriend, Deborah Smith, waited behind, struck by the devastation around her.
"I just started crying," she said. "I already knew it was gone, the apartment and everything in it. We lost everything."
Mendoza reported from Atlanta. Associated Press writers Terry Spencer in Palm Beach County; Gary Fineout and Joe Reedy in Tallahassee; Jay Reeves in Immokalee; Terrance Harris in Orlando; Claire Galofaro in Jacksonville; and Jason Dearen, Jennifer Kay, Curt Anderson and David Fischer in Miami contributed to this report.
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Located In The Heart Of The Entertainment District. Walk Score Of 98 And Transit Score Of 100! Steps To All Amenities, Restaurants, Trendy Shops And The Vibrant Nightlife Of King West. Spacious 1 Bedroom Suite With En suite Laundry, Stainless Steel Appliances And Fantastic Views.


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Alberta Announces Climate Leadership Plan
Written by Thomas W. McInerney, Duncan M. McPherson and Katie Miller
Today the Alberta government announced its Climate Leadership Plan (Plan) and released to the public the Climate Leadership Report to Minister (Report) it commissioned from the Climate Change Advisory Panel. While details of the Plan's implementation and the extent to which the government adopts the specific recommendations of the Report remain to be seen, the key policies of the Plan are as follows:
An Alberta economy-wide price on greenhouse gas (GHG) emissions of $30/tonne.
The phasing out of all coal-fired electricity generation by 2030, to be replaced by electricity generation from renewables and natural gas.
A methane reduction strategy to address methane emissions in the oil and gas sector.
A cap of 100 megatonnes (MT) on GHG emissions from oil sands operations, subject to certain exceptions for cogeneration power sources and new upgrading capacity.
Central to the Plan is broad-based carbon pricing based on the Panel's proposal to replace the existing emission intensity based Specified Gas Emitters Regulation with a Carbon Competitiveness Regulation (CCR).
Under the proposed CCR:
The price of carbon in 2017 will be $20/tonne, escalating to $30/tonne by 2018, with the potential for annual increases equal to inflation plus two percent, depending on the cost of carbon in competing jurisdictions.
Elements of cap and trade and carbon tax regimes are used, depending on the type of GHG emissions, which fall into two basic groups: emissions from large industrial emitters and end-use emissions.
Large industrial emitters consist of facilities that emit more than 100,000 tonnes of GHG emissions annually, as well as aggregated oil and gas production facilities or gas processing plants whose GHG emissions do not meet such threshold but who choose to opt-in to such regime. Large emitters are to be allocated emissions permits based on sector specific top-quartile performance with such allocations decreasing at a rate of one to two percent annually to account for expected energy efficiency improvements.
End-use emissions are characterized as GHG emissions from the combustion of transportation and heating fuels. The price of carbon is assessed on distributors of such fuels (much in the same way the British Columbia carbon tax is applied) to account for the emissions which will result from the combustion of such fuels by end-users.
Complementary Policy – Electricity
Under the Plan:
Commencing in 2018 coal-fired generators will pay $30/tonne on emissions above what Alberta's cleanest natural gas-fired plant would emit for equivalent power generation.
By 2030 all coal-fired generation will be phased out, with such capacity to be replaced two-thirds by renewable energy and one-third by natural gas, such that by 2030 30 percent of Alberta's electric power will come from renewable sources.
Complementary Policy – Oil & Gas
Noting that the climate change impact of methane is 25 times greater than carbon dioxide over a 100-year period, the Plan contemplates a 45-percent reduction in methane emissions in Alberta by 2025.
New methane emissions design standards will be created and applied to new oil and gas facilities.
A five-year voluntary Joint Initiative on Methane Reduction and Verification will be implemented with industry and other groups, tasked with improving standards for venting and fugitive emissions from existing and new facilities, including through improved measurement and reporting requirements.
On-site combustion (i.e., flaring) at conventional oil and gas facilities will be subject to the carbon pricing regime starting in 2023.
Cap on Oil Sands GHG Emissions
In addition, the Alberta government announced plans to introduce a legislated oil sands emissions limit of 100MT per year, compared to current oil sands GHG emissions of approximately 70MT per year. The Plan states such 100MT limit will be subject to exceptions for cogeneration and new upgrading capacity.
In addition to the foregoing, the Plan contemplates further emissions reductions through the implementation of a province-wide energy efficiency program.
The release of the Plan comes on the eve of the First Ministers' meeting, during which Canadian climate change policy will be discussed. On November 30th, the Canadian delegation, including Premier Notley and Prime Minister Trudeau, will attend the United Nations Climate Conference in Paris (COP 21). Prime Minister Trudeau has indicated that a further First Ministers' meeting will be held within 90 days of COP 21.
Thomas W. McInerney, Partner
Duncan McPherson, Partner
AME Roundup - UNDDRIP
John Baird at RBC Economic Outlook 2020
Bennett Jones a 2020 Top Employer in Canada for Young People
Bennett Jones an IAM Global Leader in Patent Law
Bennett Jones Named to GCR 100
Bennett Jones a Canadian Fintech Leader
Finding the Path to Shared Prosperity
John Weekes on U.S.-China Trade Deal
Michael Kergin on CNN's Amanpour on Plane Crash in Iran


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Breakaway DVD (Free Shipping)
Sony Pictures Home EntertainmentSKU: 043396002227
"The Christmas Rush Has Just Begun"
Scene Selection
Morgan (Dean Cain, TV's "Lois and Clark") is a suspended Chicago cop about to play a deadly game of cat and mouse with a professional thief, Jimmy Scalzetti (Eric Roberts, "National Security").
When Scalzetti and his team take the city's most exclusive mall, Morgan's wife is one of the captives. While Scalzetti attempts to locate the mall's vault, said to hold over $12 million in cash, Morgan must outthink the trigger-happy gunmen.
With time running out, the hunt is about to turn deadly. Erika Eleniak ("Under Siege") co-stars in this pulse-pounding thriller.
Dean Cain, Eric Roberts, Roman Podhora, Richard Yearwood
Charles Robert Carner
English - Dolby Digital (5.1)
English, Spanish, Portuguese, Chinese, Korean


In cooperation with the University, Hamburg's adult education center (Hamburger Volkshochschule VHS) provides courses in English, French, Italian, Spanish, Portuguese, Russian, Low German, Dutch, Norwegian, Swedish, Latin, Turkish, German as a foreign language, and sign languages. These courses offer general skills acquisition in accordance with levels A1–B1 of the Common European Framework of References for Languages (CEFR).
The University Language Center (FSZ) at Universität Hamburg offers free subject-specific language courses for students of law, economics, the humanities, social sciences, natural sciences, medicine, and psychology in English, French, Spanish, and Russian. Non-subject-specific supplementary courses on offer, e.g., regional studies, writing, and communications, require level B2 (CEFR).
Language compass: Overview, information, and tips on language acquisition options at Universität Hamburg.
DAAD: Contains a survey of publications and links about specific countries and regions as well as language courses at higher education institutions all over the world.
Aktion Bildungsinformation (ABI) is a non-profit consumer protection institution offering information about education, language trips, and international exchange programs.
The Fachverband Deutscher Sprachreise-Veranstalter (association of German language travel agencies) offers language travel guides (providers/organizations, guidelines, etc.).
For most periods of study or internships abroad you will be asked to provide proof of foreign language skills. The following pages list all offices authorized to issue proof of language proficiency at Universität Hamburg. Please make sure to apply for language certificates well in advance of your stay abroad.
DAAD scholarships: During lecture periods, the University Language Center (FSZ) and the Department for English and American Studies (IAA) issue language certificates for students applying for scholarships to go abroad. Please visit regular office hours or make an individual appointment with the respective lecturer. The University Language Center (FSZ) requires a prior electronic self-test at the Self-Study Center for all language certificates.The self-test does not require registration. Click here for test dates. Please remember to bring all necessary forms from your scholarship provider to your appointment.
Central exchanges: Several foreign universities require a TOEFL certificate (Test of English as a Foreign Language). The Amerikazentrum Hamburg offers several TOEFL test dates. Please ensure that your TOEFL test results will be sent to your home address. Upon receiving the test results, please submit two copies with your application documents. DO NOT SEND the ETS/TOEFL results to Universität Hamburg.
Other projects: In general, all English-language universities stipulate that foreign students submit a TOEFL or IELTS test result with their application. Some universities may only require a language certificate or proof of sufficient language as issued by the University Language Center (FSZ) or the Department of English and American Studies (IAA). Please follow the instructions and fulfill the application requirements of the respective university or scholarship provider!
During lecture periods, the University Language Center (FSZ), the Institute for Romance Languages and LIterature, as well as Institute for Slavic Studies issue DAAD and Central Exchange language certificates as well other required proof. The University Language Center (FSZ) requires a prior electronic test at the Self-Study Center for all language certificates. Find test dates here. No registration required.


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The Centennial Light Bulb-Burning Strong For 113 Years
by S. Farrukh · January 1, 2015
Now-a-days we're always in the search for a light bulb that doesn't need to be changed so often. You'll find a remarkable light bulb burning bright at a fire station in Livermore, California. It hasn't been turned off since 1901, shining around the clock for nearly one million hours now.
The Guinness Book of World Records, Ripley's Believe It Or Not, and General Electric all agree that the four-watt, carbon filament bulb is the longest living in history, despite two moves and a few power outages during its lifetime. The bulb was donated to the department in 1901 by Dennis Bernal, a pioneer in the area who owned the Livermore Power and Light co. It was originally hung to be used as a night light so firefighters wouldn't have to fumble around with lighting kerosene lamps. Over the years the fire chiefs in charge have regarded the light bulb as their talisman.
There have been many theories to explain the Livermore bulb's longevity and much research has been done on it. A physicist at the US Naval Academy in Annapolis, MD, Debora Katz has conducted research on the centennial bulb. A vintage light bulb from Shelby Electric Co. was used because it was the closest replica available. What makes the Livermore bulb special is its filament is eight times thicker than a contemporary bulb and the filament is a semiconductor, most likely made of carbon. Katz will continue her research further but she says "It is possible that the Livermore light bulb is one of a kind."
The only time the bulb was off in the last 113 years was when it was shifted from one fire station and installed in another, and during a power outage. The fire station installed a camera to monitor the light bulb and apparently is has outlasted 3 cameras, and a UPS unit. Bulb protector, Steve Bunn said the secret of the lights success was down to good old fashioned engineering.
http://www.youtube.com/watch?v=GkzQ2geHpGI
Tags: Centennial Light BulbDebora KatzGuinness Book of World Recordslight bulbRipley's Believe It Or NotShelby Electric Co.Steve BunnUS Naval Academy
New Nokia 3310 Has Been Officially Released
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Daksh was claustrophobic and he knew that. He started running here and there to search his family in different rooms. He went running to the kitchen and found the milk was boiling and nobody was there. He ran to check every bathrooms but nobody was there. He could see that bathrooms were used. He also saw small footprints of his son and daughter on the mats near the bathroom. He was less panic now and he understood that they might have been here few minutes back. But the main door locked from outside was strange.
Once he calmed down he heard the children singing song again. He realized that it was not a dream. He followed the sound and removed the curtain to see. He was amazed to see a big garden with mango, banyan, teak, mahogany trees all around. There are many cottages like a village. On a close observation he found that there is a canal flowing not so far away. He was both amused and confused. A strange scene broke his background thought. He saw his wife is coming with a pot rested on her right waist and held by her right hand. She was not alone but there are many other women. He could not believe his highly qualified scientist wife Dr. Seema who never allows kids drink water from any unknown source doing this. She was busy talking to other women and did not notice er husband peeing from the window. He also noticed that his kids are doing Surya Namaskar and other very essential yoga with bunch of other kids. Reciting mantra and singing song is also part of the exercise.
Then the door bell rang. He went to the main door and shouted, "Door is closed from outside. Please open". Assuming it is his wife. But a male voice came from outside. "Please get ready we have a gathering in next 10 minutes. By the way, the door is not closed from outside. There is a button at the right side of the door which you need to press to open the door.".
Daksh immediately pressed the button and to his surprise he found the entire door going transparent and he could see everything outside. But when the released the button it came back to its normal form. But it did not open the door. Then he again pressed the button and this time harder, the door went transparent again and he saw his wife come from the other side. He shouted, "Seema, I am not able to open the door.". But by the time he finished saying this his wife was inside the house. She just came through the door. Daksh was scared at this scene. How can one cross the doo without opening it.
"wait wait!! first of explain me what do you mean by there is no door.", Daksh asked.
"First you go and brush your teeth and calm down. I will explain.", Seema said.


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South Forsyth softball one win from Elite 8 after split with Brookwood
Foster Lander
Updated: Oct. 23, 2014, 12:35 a.m.
S. Forsyth 0 0 0 0 0 0 0 — 0
Brookwood 1 0 0 0 0 0 X — 1
South:
Katherine Huey: 6 IP, 5 H, 1 R, 1 K
Sofia Tapia: 1-3, 2B
Emily Harris: 1-3
Amy Kilmer: 1-3
Brookwood:
Amanda Ablan: 7 IP, 4 H, 0 R, 13 K
Ablan: 3-3, RBI
Brookwood 0 0 1 0 0 1 0 — 2
S. Forsyth 0 1 1 0 1 0 X — 3
Ablan: 6 IP, 3 H, 3 R, 0 BB, 9 K
Kamryn Tillman: 2-3, 2B, RBI
Hannah Mason: 1-3, 2B, R
Kara Bilodeau: 3 2/3 IP, 4 H, 1 R, 3 BB, 8 K
Huey: 3 1/3 IP, 2 H, R, 3 K
Emily Harris: 1-2, HR, RBI
Jordyn Harris: 1-2, 2B, RBI
Tapia: 1-2, R, SB
Game 3: Thursday, 6:00 p.m., at Brookwood High School in Snellville.
Softball players are a superstitious lot, so you'd better believe that South Forsyth planned to occupy the same seats for the bus ride home to Cumming from Snellville on Wednesday night.
And you'd better believe that the Lady War Eagles will sit in the same places — uniforms might even go unwashed — as South travels back to Brookwood on Thursday for a deciding Game 3 (6 p.m.) with a berth in the Elite 8 in Columbus at stake. Brookwood took Game 1, 1-0, before South clung to a 3-2 win in Game 2 to earn a split.
Brookwood junior pitcher Amanda Ablan shut No. 10 South down in Game 1, working seven scoreless innings and striking out 13, and drove in the game's only run with a first-inning single to lead the third-ranked Lady Broncos to a 1-0 win.
Kara Bilodeau started Game 2 for the Lady War Eagles and worked in and out of trouble, leaving the bases loaded in the first and runners on second and third base in the third inning. Bilodeau (WP, 3 2/3 IP, 4 H, 3 BB, 8 K) held the Lady Broncos to one run before giving way to Katherine Huey, who worked the final 3 1/3 innings, allowing a run on two hits, as South took Game 2, 3-2.
"Our backs were up against the wall," South coach Ronnie Davis said. "After Game 1, our girls maybe wanted to hang their heads a little bit, but I told them, 'you've worked too hard to give in when you've gotten this far, and we've got another game to play right here.'"
Jordyn Harris scored Amy Kilmer with a double in the second inning of Game 2 after Ablan (6 IP, 3 H, 3 R, 9 K in Game 2) hit Kilmer with a pitch. Emily Harris hit a solo home run to right-center in the third and celebrated so jubilantly that she had to go back to touch second base. Sofia Tapia added the final run in the fifth when she singled, stole second and scored from there when Brookwood made an errant throw to first on Emily Harris' bunt.
The way Ablan pitched in Game 1, it would have been understandable for the Lady War Eagles to feel discouraged. Ablan, committed to play at the University of Georgia and the Gwinnett Daily Post's 2013 county pitcher of the year, struck out five of the first six hitters she retired and seven of the first nine and struck out the side in order twice.
"We were overmatched in our first round series last year," Davis said. "The group this year, we know we can play with anybody. The game hasn't changed, it's just that, as you get to this point in the season, the competition steps up and people take advantage of mistakes."
Bilodeau notched two of the biggest outs of the Lady War Eagles' season in the first inning of Game 2. Brookwood loaded the bases on two walks and an error, but Bilodeau struck out Chelsea Twardoski and Hannah Mason. In the third, Brookwood's Kamryn Tillman scored Danna Downs with a double that struck halfway up the maroon-and-gold fence in left-center; the Lady Broncos had runners on second and third, but Bilodeau again struck out Twardoski and got Mason to ground out to end the threat.
Davis started to give Bilodeau more opportunities in the circle as South worked through its 18-game Region 6-AAAAAA schedule, partially to rest Huey and partially to get Bilodeau ready to pitch in big games if necessary. The sophomore did what the Lady War Eagles needed and left with a lead in Game 2.
"That first inning in Game 2 was huge, just to let the smoke from Game 1 settle a bit," Davis said. "[Brookwood] had an opportunity to put a damper on our night early but Bilodeau came up with some great pitches when she had to … At times early [in the season] she struggled with control and did again tonight, but she stayed composed the whole time."
Huey took over for Bilodeau with two outs and two Lady Broncos on base in the fourth, but the Lady War Eagles' ace struck out Downs to escape and set the tone. The sophomore pitcher started a 1-6-3 double play in the fifth to erase Tillman's leadoff single.
"Huey is Huey," Davis said. "She's going to compete and she's going to find a way to get it done."
That was plain to see in the seventh with South nursing a 3-2 lead and needing three outs to force Game 3. Brookwood leadoff hitter Kayla Louie started the inning with a walk and stole second. Huey struck out Downs; Tillman roped a line drive straight to center fielder Stephanie Harris for the second out, and Ablan grounded out to third base.
"Both us and Brookwood had chances to get more runs, but strikeouts, good defensive plays kept it close," Davis said. "That's what you expect this time of year … we could have given in multiple times tonight."
Huey was a hard-luck loser in Game 1 (6 IP, 5 H, 1 R), though she did get help from her defense to keep the Lady Broncos at just one run. In the sixth, Brookwood put runners at first and second with no outs. Chelsea Twardoski pushed a line drive bunt to the first baseman Bilodeau, who caught it, stepped on first to double off Ablan and alertly threw behind the runner at second for a triple play.
South's best scoring chance in Game 1 didn't come until the seventh inning, when Maddie Clawson and Kilmer singled back-to-back and Jordyn Harris bunted them to second and third with two outs. Ablan started Tapia with a ball but fought back and got the South catcher to wave at a nasty breaking ball for strike three and a 1-0 series lead.
With a night's rest, it will likely be Ablan, the Georgia commit, against Huey, the Purdue commit, at 6 p.m. on Thursday in Snellville. The winner heads to Columbus for the double-elimination Elite 8.
If South can beat Ablan for a second time in as many days, the Lady War Eagles won't be switching from their blue-shirt, dark-gray-pant uniform combination any time soon.


Despite well-documented political unrest since January 2011, Egypt maintains its position as a lucrative destination for European and US companies to outsource and host call and shared service centres.
For organisations looking to outsource call centre operations, the most common locations have long been India and the Philippines. In fact, the association was so strong between call centres and the Indian subcontinent that alternative regions have been all but ignored, regardless of the great opportunities and potential that many of them possess.
The tide, however, is turning, with many companies seeking out new locations for contact centres. Egypt is geared to take advantage of this emerging trend by utilising the numerous benefits in its favour. Not only is it ideally located between America, Europe and India, but it also boasts a strong talent pool and a naturally hospitable culture.
Following the events of the Egyptian revolution, some companies have expressed reservations about the viability of maintaining operations within Egypt. One company that has successfully insulated itself against such upheavals is Etisal, maintaining a "business as usual" policy throughout.
Etisal was founded in 2003 as the call centre arm of the Riadaa Group. Since then the group has grown organically, with one centre in India, two centres in Saudi Arabia and three in Egypt. The centres are staffed by 3,500 employees, including many university graduates capable of speaking Arabic, English, French, German, Italian, Spanish and myriad other languages. The company's highly skilled and multilingual workforce have helped see Etisal named as the Best Outsourcing Call Centre Services Company, Middle East – 2013 by European CEO.
Customers' doubts, he says, are generally assuaged once they have seen Etisal's capabilities and the country's potential. Whether they need to expand an existing call centre – but lack the space – or are attracted to the country's human resources – but don't want to establish a facility themselves – Etisal is fully equipped to meet every requirement.
Outsourcing gives customers the opportunity to focus on their core business, eliminating the operational and investment hassles of establishing a call centre themselves.
Businesses can benefit from a flexible call centre capacity, a high quality of service and economies of scale.
As Eissa sees it, the major factor that sets Etisal apart from other outsourcing organisations is its ability to provide business value beyond the pure delivery of services. Because each company's needs are so specific, Etisal does not advocate a one-size-fits-all approach. Instead, the company has a dedicated department of business consultants able to meet with individual clients, assess their outsourcing needs and develop a model detailing the primary benefits and return on investment. The business consultants map out the initial process, manage change, fine tune operations until stabilisation and assess the achievement of key performance indicators.
Etisal does not stop at maintaining the western customer experience for a better price, but exceeds expectations by providing operational intelligence and increasing efficiency of operations. "A call centre is not just about answering phones," insists Eissa.
"It's about understanding what the customer is saying and adding value to their experience." Etisal business consultants work with Six Sigma experts to continuously improve operations both internally and even within the client organisations themselves – with the opportunity for clients to make their own suggestions of how aspects can improve.
The company understands the importance of each client's specific culture and the uniqueness of each country being served. It has developed structured approaches in order to emulate the client values and philosophy during projects, as well as the terminologies of the geography being served.
Depending on its scope, an Etisal call centre operation can be up and running in as little as two weeks, with staff committed to excellent customer service and sales acumen. This flexibility proves very valuable and essential to meet fluctuating client needs, such as peak, seasonal or overnight times. Etisal strives to adjust capacity according to business necessities in order to maximise return on marketing while maintaining efficiency.
Quality is always a major concern and so Etisal utilises a high degree of protocols and standards to assure optimised process, to uncover weaknesses and to make enhancements where necessary. It is an ISO 9001 company and implements the Customer Operations Performance Centre procedures.
Security and confidentiality of data is another significant issue held in high regard by clients – especially in the telecom and banking sectors. Etisal is committed on all levels to ensure a high standard of security to protect all the clients' private and delicate information. Deployment of ISO 27001 standards makes the process and technology work together to protect sensitive data against misuse.
With state-of-the-art technology, its capacities include voice control, email and web handling, and the ability to maintain call and customer interaction history. It has all the capabilities of a European or US call centre, but without the exorbitant costs.
Governmental support provided by the Ministry of Communication and Information Technology (MCIT) is instrumental in providing the required telecom infrastructure and maintaining a continuous stream of university graduates who are ready to work in the industry in general – and Etisal call centres in particular.


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Rewriting Federal Rules for Self-Driving Cars Could Take 7 Years
Lawmakers face an array of rules written for human drivers to modify.
By Stephen EdelsteinAugust 24, 2017
Stephen EdelsteinView Stephen Edelstein's Articles
twitter.com/SAEdelstein
Self-driving cars will require a new and different set of rules to ensure public safety, and to hold manufacturers accountable. Congress has already taken some steps toward drafting self-driving car regulations, but a new report claims the process could take a long time.
The current federal car-safety rulebook runs more than 900 pages, encompassing everything from seat belts to electronic stability control. But all of those rules were written with human drivers in mind, making an overhaul difficult. It could take up to seven years to rewrite all of the existing rules to accommodate self-driving cars, according to Bloomberg.
Rewriting existing safety regulations is already a complex process, but self-driving cars add a new degree of confusion. Nearly half of the 73 safety standards on the books now make an explicit or implied reference to a human driver, according to a 2016 study by the Volpe National Transportation Systems Center, a research division of the U.S. Department of Transportation.
That creates some issues. Last year, the National Highway Traffic Safety Administration sent a letter to Google saying the company's autonomous-driving systems could be considered a "driver" for regulatory purposes. But that doesn't address things like a rule requiring brakes that "shall be activated by means of foot control."
Even testing self-driving cars to ensure they comply with standards could be complicated. A 2016 Rand Corporation report concluded that safety will have to be judged by how a self-driving car's sensors and control system respond to the environment. But creating a testing regimen that covers the full array of road conditions will be "extremely challenging and [will] likely be a significant barrier to deploying" self-driving cars, the report said.
Yet automakers are pushing Congress to develop federal autonomous car safety standards as quickly as possible. Several automakers are already testing self-driving cars on public roads in states that have passed their own autonomous-driving rules. But the carmakers and other autonomous-driving players want explicit federal approval before proceeding further. Federal rules would also simplify things for companies, which currently have to keep track of multiple sets of state regulations, and risk legal issues if they bring their self-driving cars to states that don't have rules in place.
Both the state laws and a package of proposed rules currently being considered by Congress only apply to autonomous car testing. The congressional bill would give automakers some shortcuts to deploying more test cars, but it's only a first step. Bottom line: Developing rules for production self-driving cars could be as complicated as developing the cars themselves.
Fully-Autonomous Cars Will Cost 'Hundreds of Thousands' of Dollars, Silicon Valley Exec Says
The first generation of self-driving cars will be very expensive, says the CEO of lidar supplier Luminar.
Mobileye to Build a Fleet of 100 Level 4 Autonomous Test Cars
These self-driving cars will begin roaming the U.S., Israel, and Europe as soon as this year.
Some U.S. States Consider Taxing Self-Driving Cars to Raise Cash
Autonomous cars aren't here yet, but some states are already thinking about taxing them.
Germany Drafts Ethics Rules for Self-Driving Cars
As the AI in autonomous cars gets more sophisticated, the ethical decisions it has to make become more complicated.
Ford Autonomous Vehicle Exec Outlines the Carmaker's Self-Driving Car Strategy
The focus will be on ride-sharing and delivery surfaces—at least initially.


Being a leader is more important today than it ever has been. We are living in a world where nearly everything has become commoditized. People can price check from our aisles. They see the price of the fuel well before they pull up to the pump. We've never had this multitude of opportunities to interact with our customers and our customers have never had more choices on where they choose to do business.