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Posted by Austin Brawner	on November 26, 2019
While it may only take a great idea to start a business, it takes a heck of a lot of hard work to build a successful one.
Five years ago Patrick Coddou was unhappily working at his corporate job when he had an idea, spurred by personal passion and necessity.
That idea eventually got off the ground with two successful Kickstarters, and recently landed Patrick and his wife and co-founder, Jessica, on Shark Tank, where they got backing from Robert Herjavec.
This idea, which has now grown into a multi-million dollar company, is Supply, a men's shaving and grooming company.
Today Patrick joins us to give an inside look at what makes Supply successful today, and the challenges he faces as he continues to grow his business.
5:39 Introducing Patrick and how he started Supply.
7:21 The pivotal role of Kickstarter in Supply's launch and success.
9:19 Where the idea for Supply came from and the challenge of creating good products.
13:53 Why Patrick wants to grow as quickly as possible with as little outside funding as possible, and the metrics he looks at to track his success.
18:59 What Patrick plans to focus on in 2020 as he further diversifies his marketing channels.
22:26 As Supply is starting to expand internationally, here are some of the considerations and challenges Patrick is facing.
25:48 Why Supply is so appealing in the international market, and how Patrick uses customer service to clarify his value proposition and support customers.
29:57 The post-purchase survey questions that help with Supply's customer retention and satisfaction.
34:39 Things Patrick's done in the last year that have had the biggest impact on his personal and professional life.
38:48 The truth about entrepreneurial life that Patrick wants everyone to know.
Supply on Shark Tank
Patrick@getsupply.com
Patrick on Twitter: @SoundsLikeCanoe
Profit Summit
@a_brawn on Twitter
@andrewfoxwell on Twitter
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Andrew Foxwell: And I'm Andrew Foxwell. Man, I am really excited about this episode today. One of my Twitter favorites that we have coming on this show today.
Austin Brawner: Yeah. Great, great Twitter, I'm going to say personality, because what is Twitter but a collection of people portraying a specific personality. But it's something that I really like, and I agree, this is our guest today is a fantastic provider of just kind of a realism in a space that can be crowded with charlatans.
Andrew Foxwell: Totally. Also, I really like the word charlatans.
Austin Brawner: I do like that as well.
Andrew Foxwell: I feel like what he said in the interview, he actually alluded to the fact that he really felt like on Twitter he in this year kind of put more time into it and started to understand that there's a lot of really interesting learnings and a lot of good things that he can learn from being there. And I think as a store owner, many times just like being an agency or a standalone consultant, you find yourself asking, "Am I insane? Am I crazy here?" And he has really done a great job of opening up to different people and showing, this is what it's like running a store, these are the challenges that I have in running a store, these are the highs and the lows, and this is what it's like. I feel like anytime you can triangulate that information and make it really, it makes it just so much more valuable for all of us, which is why I'm so excited for today's episode.
Austin Brawner: Yeah. That's why it attracted us to bringing him on because that's, again, when you and I sit down, we're always like, "How do we make this podcast a little bit more real about what's actually happening, what's going on?" So really happy to bring Patrick on the show.
Patrick is the founder of Supply, and Supply is a really interesting new kind of redesign of the men's razor. Patrick's got a great story about how he kind of came up with the idea, invented the product, launched it. We're going to go into all of that today and talk a little bit about what it's like to run a business and have it grow. And also, very recently, just think about a week before this episode went out. Not sure whenever you're listening to this. He also went on Shark Tank. So you can go check that out as well on their website.
Andrew Foxwell: Yeah. Dove into the Tank. So without further ado, let's go ahead and welcome Patrick to the show.
Patrick Coddou: Thank you. Thanks for having me. It's really an honor to be here.
Andrew Foxwell: Oh, man. Well, I feel like we have followed along on your journey for a little while, and I've certainly become familiar with your Twitter antics. I believe you're the originator of the #DTC humor. I mean, I feel like that's something you're uniquely positioned to do.
Patrick Coddou: Yeah. In all fairness, you originated it. I'm just your humble servant in that realm.
Andrew Foxwell: Why don't we turn this into a 30-minute back-patting on everybody here? I just want you to know, you're doing a great job. Austin, you're doing a great job. Let's kind of start there.
But for those that actually don't know you, Patrick, and don't know Supply, would you mind giving a little bit of background on who you are and what Supply Razor Company is?
Patrick Coddou: Sure. So Patrick Coddou's my name. I started Supply, which is a men's shaving and grooming company. We launched back in 2015. We launched on Kickstarter. Had some pretty humble beginnings. My company, we were kind of a side hustle for the first couple of years.
My background prior to starting this company, I spent about eight and a half years in the aerospace industry. I worked on military stealth fighter aircraft and just kind of got tired of that and was looking for a way out. And this was one of the ideas I had at the time that I was super passionate about.
We launched it, and just kind of slowly grew it. Nights and weekends for a couple years until... And when I say we, I mean my co-founder, who's my wife, Jennifer. And we just kind of grew it to a point where finally I could leave my job, and then a year later, she left her job. And here we are a little over four years later.
We got a small but mighty team. There's four of us here in Fort Worth, Texas. Growing quickly and doing our best to bootstrap our way to a large company that we're proud of.
Andrew Foxwell: Very cool.
Austin Brawner: You had some initial traction. I mean, you kind of blew the doors off, it seems twice, off Kickstarter. Can you give us kind of a breakdown on you've gone... Have you done two Kickstarters at this point? How has Kickstarter played a role in you guy's launch and success?
Patrick Coddou: Sure. Yeah, I'll give you the real kind of high level. And if you want to dive deep on any of it, we can. But, I mean, Kickstarter, we would not exist without Kickstarter. It played a very, very pivotal role in our early days.
We launched our company on Kickstarter to essentially no audience other than our friends and family. We raised $80,000. That campaign was just a lot of hustle and some luck. We got covered by some great press outlets that helped us kind of propel to $80,000.
So that first campaign was our raiser, which is our primary flagship product. It's a single blade razor. It gives a close, smooth shave but without the irritation and ingrown hairs that multi-blade razors give.
So we launched that, and then about a year and a half later, we launched version two of the razor again on Kickstarter. And that one raised I think it was about $300,000 between Kickstarter and IndieGoGo.
That was a whole different beast. It was tons of hustle, but it was also backed up, quite frankly, by a lot of really effective paid advertising. So that's what we did I guess, gosh, that was probably three years ago now.
And then we launched one smaller campaign after that. I don't remember what we raised. It wasn't anything impressive. $20- or $30,000 for this Dopp kit that I'm really proud of. And unless we have any just outrageously kind of earth-shattering industry destroying products in the future, I don't know that we'll ever, quite frankly, do Kickstarter again for this company. Not because we don't like it, I just don't think it's a good fit for us. But that's kind of our quick background with Kickstarter.
Andrew Foxwell: From right out of the gates, you have a background obviously in aviation, as you said at the beginning, and design. And you've designed and manufactured and sourced all your own products. Can you talk more about this?
How you came up with the design, how you felt like there was an opportunity? I mean, here's the reason I ask the question is my brain goes to when I hear... When I first heard about the company, I was like, that seems like an interesting product to bet the farm on. It's like, I don't know. Clearly I didn't see the opportunity as you did because obviously you have a growing company. So how did you think about not only designing the product but kind of the whole journey of seeing it into fruition?
Patrick Coddou: Yeah. So I'm not going to sit here and try to fool your audience. I'm not some genius that saw this huge market opportunity. I just had a personal passion and an issue that I dealt with that I wanted to try to turn into something. As an engineer by background, I thought I could fix it.
So my personal problems, I've never been able to shave with multi-blade razors. They give me irritation, ingrown hairs. It's been about probably seven or eight years since I've touched one. And the reason last time I did shave with them, I actually started a website with my college best friend, and it was called Razorpedia.com. And literally all we did was review blog and review razors through that website and sold it. And then it turned into what we have today.
So it's really been born out of personal frustration more than I'm just this huge genius that saw this huge opportunity. But more directly to your question, quite frankly, supply chain, product development has been the hardest thing I've done from day one until today.
I spent all day today with my chemists trying to nail some of our next products that we're rolling out. And we're all really smart people. But we don't get it on the first try or the second try or, quite honestly, even on the 10th try.
So people look at what we built and our product line, and they think, "You're like this huge genius that can just make these products in their sleep." And, man, it is a beating, and it is a slog to make amazing products. But it is really, really worth it because it shows. Because everybody else is making crappy products. Anybody can to go Alibaba and resell that junk. It's only the top percent of people that really care about their products to put the time in to make it work.
Austin Brawner: 100%, man. It's very interesting because the competition... In many ways, competition has increased, but I feel like at the same time because there's also more opportunity than ever, the companies that put together the best products and really have something that people want are rewarded so much more.
It's interesting to see because when people talk about how it's harder to do things than ever before, well it's just that you need to have better products and more of the pie is diverted to the people who are at the top.
Patrick Coddou: Yeah. It's easy to sit around a podcast and talk about you got to have better products, but,
Austin Brawner: It's hard.
Patrick Coddou: I mean, it's putting one foot in front of another every morning and dragging yourself to the email because you're chatting with your manufacturer overseas. I'm going to see my manufacturer in Asia next week. I'm constantly working on product development because it is a strategic imperative for us not to just have kind of average products because all those dropshipping guys, everybody just selling 'me too' products. I'm convinced they're not going to be around much longer.
Austin Brawner: And you're in a competitive spot. You're in a very competitive industry with massive players, like Gillette been around for a long time.
There's a lot of companies out there that even in your own space have taken a lot of outside funding to grow. At your rate, you've been very transparent about taking the opposite route, bootstrap to build your business.
What are some of the, I don't know, metrics or numbers that you look at on a consistent basis as you are building a business that is profitable and you know that all of the money that you've got comes out in profit you can use to create new products, is there anything that you're kind of thinking about on a day to day basis that you kind of check-in with on your numbers.
Patrick Coddou: Yeah. Tons of stuff. So quick caveat, I believe there are dozens of different ways to build a successful company. But I'm also really opinionated about what I believe is the best way to build my company successfully, and I also happen to think it's the way a lot of people should be building their businesses.
So we've taken no outside investment to date. That may change slightly in the future. We're open to small angel investments, but my goal is to build as quickly as possible and as large as possible with as little outside funding as possible.
And so my philosophy is I want to push on growth as hard as possible while maintaining roughly kind of break-even bottom-line net profit for the next few years. I'd like to get to higher profitability in the future, but right now I'm focused on kind of break-even growth.
So last year we did about $1 million in sales. This year we'll do somewhere between $2 and $3 million, hopefully on the higher end, depending on how Q4 goes. So we're growing 2-3 X a year, and kind of slightly profitable. To me, that's good. To somebody else, it may not be. But that's what I'm shooting for.
And the numbers I'm constantly checking in on, and this is not going to be magic advice to people who have been in business as long as I have. But if I had to go back and change on thing four or five years ago and hit myself upside the head with a bat, it would be to focus more on gross margins.
When I say gross margins, I mean every single dollar it takes to get my product to my customer. So that's the cost of the product, that's the cost of freight to me, that's the cost of warehousing, that's the cost of shipping, that's the cost of returns. Everything that it takes to get to my customer, I want to squeeze every single percentage point out of that number that I can.
And that's a different mindset than it was when I first started where it was like, "I'll charge three or four X what I'm making this product for, and the rest will figure itself out." Well, I didn't realize what it cost to ship stuff overseas via air freight, which is what we have to do a lot because we're constantly behind. Or how expensive it is... All of my packages average $8-$10 to ship to a customer. So I won't belabor the point, but gross margin is something I'm working on. It's like Whack A Mole. Every single day I'm trying to hit down on my gross margin costs.
So I pay attention to that, and then I pay attention to ad spend. We lean real heavily on our ad spend. If I can get $2-$3 out of $1 that I put in, I'll do that all day, every day until I can't do it anymore. So I'm constantly every day in my ad account.
I've got an awesome agency that works for me that runs my ads, and I trust them. But we're constantly evaluating how we're doing on that regard and not putting all our eggs into that one kind of paid acquisition channel, which quite frankly we're pushing maybe, probably a little too hard on that right now, to be honest. So we have plans to kind of move away from Facebook in 2020 as much as we can.
Andrew Foxwell: I want to follow up on that, of course, but I do want to talk about gross margin. And I think there's a reason that Austin changed the name of his intensives to Profit Summits because of that reason. Right? It's like Austin, I mean, you and I have talked about that a ton that it's a number that people just haven't paid attention to as much. And I think in the... I'm going to sound like a D2C geezer here, but back in the day of the 14s, 15s, 16s on Facebook it was a feast. And everybody was doing what they can to grow, and I don't think paying attention to the numbers was as much of an issue because you just is like, "Ah, this is going to work. And we'll just kind of keep cranking it up."
Austin Brawner: It was still a lot cheaper.
Andrew Foxwell: It was still a lot cheaper. Oh, absolutely.
Patrick Coddou: It was like that was the arbitrage opportunity was just being on Facebook was the arbitrage opportunity. Where it's not anymore.
Andrew Foxwell: Right. Right. And I think that that's really, really awesome to hear you say that, and I think it's good for other people to hear too.
To followup on your question of moving away from Facebook and Instagram and being conscious of that, what other things are you thinking about adding to your marketing mix as we kind of go into next year and thinking about the things you need to do? I mean, obviously you're doing a lot of Klayvio, which we can talk about, which is awesome. You're doing a lot with other marketing channels. I mean, what else are you doing there to kind of get that engine going?
Patrick Coddou: So I won't belabor the whole tax are rising and retention is the new whatever, all that stuff that's always being talked about. I agree with all of it. I won't belabor the point. But I'll say a few things.
One is the sky is not falling. Our CPMs and our CPCs, aside from September, which was horrendous for us, which I'm happy to talk about because I don't know what happened in September. But our CPMs and our CPCs are frankly the lowest they've ever been. Part of that is due to we're targeting a lot more international traffic, and I'm happy to talk about that. But bottom line is the sky is not falling, at least for a company my size. I can't speak to $50-$100 million companies.
So we're going to continue to push hard on Facebook, but the last thing I want to do is be dependent on Facebook alone. So we're spending a lot, a lot, a lot more time thinking about retention. Not to sound trite because that's kind of what everybody's talking about. But we were launching like a member's program hopefully in the next kind of two-ish months to hopefully retain our customers better than we've been doing. We got some really great incentives we're excited about in that regard.
But in terms of marketing mix beyond that, I'm really excited about some of the early tests we've done on YouTube. I think if you do YouTube right with the right product... I'll say that the tests we've done on YouTube, we've never seen such amazing numbers as we've seen on YouTube. So I don't know if that's a long-term, sustainable thing for us. But we're going to really try hard to find out. So that's one strategy.
But then like I mentioned earlier, we're really, really pushing harder on international, trying to figure out... It's a hard game to play just from the logistics perspective, shipping costs and customs and just the nightmare it is to service international customers.
But our CPCs internationally are 4X lower than domestically, and we have some of our most fanatic customers are overseas. So that's what we're going to be pushing on a lot, and then just doing everything we can to continue to build our organic audience, continue to build our community, and try to build some press into what's coming up in Q4. We got some exciting things planned for Q4.
Austin Brawner: Just to dive into the international side, are you going to build a international website? Do you drive all your traffic to your current website? Just a kind of a quick flash question there. So how are you thinking about that?
Patrick Coddou: I'm, quite frankly, not the smartest guy to talk about this. Because we're literally trying to figure this out right now because we've never done international targeting. I've always just kind of through it's not worth the hassle. It probably won't perform well. And we just started testing it in May, and it just blew up overnight. I can't remember exactly but it's probably half of our ad spend right now is international.
So we're like trying to keep up, and so I'll tell you some of the challenges we're having. Conversion rate is super low on international, and there are some reasons for that. Number one, we don't have currency for international customers. So we're launching that soon. Shopify just enabled a lot of kind of built in currency. So you don't have to use an external app. So we're launching that in a few weeks.
We're trying to launch better support tools for international customers to help them understand where we ship, how long it takes. We're trying to reduce our international shipping costs. So we're onboarding with Shopify Fulfillment Network actually in two days, and we've been able to get our shipping costs down dramatically by using them for international rates.
And then just trying to get better with our customer service for international because it really, really is a nightmare. So I'll give you perfect example. I didn't know this until a couple weeks ago. Brazil charges 200% import tax. It's outrageous. We're getting emails from customers in Brazil. They're like, "I'm not paying that." And I'm like, "I don't really blame you, brother."
So, I got to either destroy that package or pay $100 to have it shipped back to me. Okay. So we're not shipping to Brazil anymore. There's other kind of things that you just kind of pick up along the way. Maybe one day we'll be big enough to have a European distribution center and maybe an international website. But at the size we are now.
Austin Brawner: Sure.
Andrew Foxwell: Yeah. I mean, I think another thing too is that Americans and shaving, it's something that happens. But Europeans and the clean look with young men is a... Literally, every person at this conference I went to in Germany in May, looked better than I did by a wide margin.
Patrick Coddou: Yeah. We got a skincare line coming out that can help you out with your skin and all that. But you're right. I mean, and the other thing for us is the value proposition for our product as a single blade razor, we don't have to explain it to people overseas.
Here in America, we've been hammered with the more blades is better mantra for the past 30 years thanks to Gillette. And I got a wake up call, it's not true. We're the only ones that believe that. And for some guys, yeah, it's a great product, six blades. But for a lot of guys, it's not, and we don't have to... People get it. In India, that's one of our biggest markets. They don't use multi-blade razors there. So I don't have to explain the value proposition to them. They get it immediately. In the Middle East, UAE, all those places, they get it.
Austin Brawner: That's really funny, yeah. The Gillette... Was it Saturday Night Live or something, Mach 11.
Andrew Foxwell: The Mach 13. Yeah. Or whatever.
Patrick Coddou: The first blade scares the hair, and the second blade...
Austin Brawner: Yeah. It's interesting. So you mentioned that some of your overseas customers are your most fanatical customers. What is it specifically about your product that people are so obsessed with because obviously there's been single blade razors before, and what do you... Is there anything you do on the customer service side to support the people that are the fanatics?
Patrick Coddou: Yeah. I'm trying my hardest not to make this the commercial for our company. But going back to, they get the value proposition already. So they already understand it as soon as they see it in their Instagram feed. So they go to our website, they're excited to buy it already. They don't need to be convinced. They're not skeptics.
All the trolls I get on my Facebook ads, I mean, it's a daily occurrence that I get trolled by tons of people. They're all Americans, and it's typically either, "Real men don't shave," or, "One blade, that's stupid." So those are always Americans.
So they get it upfront, but then we're really fanatical about our customer service, and it's easy to say that. But there's a few ways we make that clear, and it's mostly through communication with our customers. So we're to a point to where it's annoying, we're checking in with our customers, and we're asking for feedback.
So one of my huge, huge things is I want to get ahead of any problems. So I'm sending people emails, "How's your order?" Before I know they've really even had a chance to learn how to use the produce because, frankly, there's like a two to three, sometimes even up to five day learning curve with our product if you're coming over from multi-blade razors, and I want catch you right in the middle of that learning curve if there's any problems. Instead of the alternative approach would be I just hope I never hear from them again. If they have a problem, maybe they'll forget about me and not want to return it.
I'm the other way. I want to know if there's a problem, and if it means you got to return my product, no big deal. I want you to be happy. If that means you return, that's cool. But I'd rather catch you and help you out. So we've built in email flows into Klayvio.
We're launching... We're still working on it, but we designed this whole robot, kind of chatbot to kind of mimic our troubleshooting process into a chatbot that can help people if they're having trouble with their shaving. We'll set up phone calls. We'll set up video calls. We'll set up chats. Anything I got to do to make a customer happy. My customer service guys know I don't care what it costs if it makes a customer happy, do it. If it loses me money, I don't care. And our customers, they pick up on that.
Again, going back to being the top 5% of merchants out there. 95% of merchants out there are drop shippers or just selling crap that they just want to make a buck. They don't care your experience with the product, and it's not rocket science. If you show a customer you care and you work hard to make them love your products and love your company and love your story. They notice. It's not hard to make customers feel amazing because nobody's doing it.
Andrew Foxwell: Somebody asked me the other day of the D2C companies that you see that are being successful, what are they doing differently? And my first answer was at a minimum, they care. It's exactly what you just said. And you who doesn't just care but you... And you're solving a need, totally. But at a minimum, you care and you care a ton, which is huge.
One thing as it relates to this customer kind of satisfaction and retention. You had a Twitter thread that talked about the survey post-purchase for customers. And you said the idea was basically to customize the email flows to better serve the customers and to learn more about these people that buy from you.
Can you talk about this experience, really tactically, where it lives? How you've set it up in Klayvio, and then what the outcome of this has been?
Patrick Coddou: Yeah. So again none of this is rocket science. It just requires some thoughtful thinking and then just some simple execution. So what we do, and I'll kind of frame, set the context.
The question I ask people often when it comes to this example is, "if you knew one thing about your customer, what would you want to know and how would it change how you talk to them?" And for us, that's a really simple answer to that question. And the answer is, and it's real specific to us, and the answer is, I need to know what they're switching to us from because then it helps me onboard them to my brand better.
So this goes back to there's a learning curve with our product, and if you're coming over from the six-blade nonsense, you have to kind of change your technique a little bit. And it's nothing crazy. You just need to pay attention to a few certain points. So I want to know if you're coming over from a six-blade so that I can send you the right flows in my email to help you understand the things that you need to know to learn how to use our product.
So that's what I do. I ask people on the post, there's a Shopify kind of post-checkout page. Everybody knows the page. It's, "Thanks for your order. We're getting it boxed up now." Blah, blah, blah. "Here's what you ordered."
On that page, I've embedded a Klayvio form. You can do this with any form. You go into the Shopify checkout settings, there's a little box for add your additional code here. It's real simple. You generate the code for whatever form you're using. For ours it's a Klayvio form and you generate the embed code. Pop that script right in there, and boom, it automatically shows up. It's the very first thing people see when they go to your Shopify checkout page. If you want an example, go buy something from me. Spend at least $150. That was not planned, but go do it.
Anyways, it's real simple. It says, "Hey, thanks for your order. We'd love to send you some emails to help you learn how to use our products. Here's a couple questions. Sign up for our emails."
And the questions are, one, how many times a week do you shave, and two, what razor have you used before ours. And that gets saved as a property profile to that customer's Klayvio profile. And so now I know that forever and ever what they used to use and how many times they shave. So I can send them reminders. "Oh, hey." Based on how many times they shave a week, "Oh, it's time to reorder blades."
And then I can put them in a specific... We have customer onboarding flows when they make our... 95% of the time, they're buying a razor or a razor plus accessories as their first product. So I've got my flow setup, and then I can talk to them in certain ways based on what I know about them through that form.
So it's super, super simple. Like I said, it's not rocket science. It just takes thinking and execution to speak to your customers in a way that is helpful to them. That's how I view email. I don't want to spam people. I want to give people stuff.
Austin Brawner: Although your Twitter bio does say, "Spam me at Patrick..."
Andrew Foxwell: Would you like to comment on that?
Patrick Coddou: I mean-
Austin Brawner: You won't spam back.
Patrick Coddou: I may or may not answer. I don't want to spam back. You can spam me. I'm happy to be spammed. Doesn't mean I'll answer. I do get a lot of spam, and sometimes I answer. But sometimes... I'm just calling it what it is. They're going to spam me anyways if I leave my email address. Might as well just call it.
Austin Brawner: I know, man. I got to get it out of my LinkedIn. I had it there for a while and just get hammered by just random. I mean, recently it's been a combination of always add this link. Can I pay you for this link to your website, and all those lovely things.
So as the business' grown, you're obviously growing quickly now. You've moved from a position where you're kind of getting started to keeping the train moving to a certain extent. When you look back at this last year, maybe even from the beginning of the year until now, what are a couple of things that you've done last year that have had the most impact for the business?
Patrick Coddou: I don't know if it's impact for the business, but-
Austin Brawner: Or for yourself. Honestly, it could be either one because, again, they're so tied.
Patrick Coddou: So I'll do one for me and one for the business, and I'm almost embarrassed to say this. I don't know why. Maybe because I'm not really big on social media. But we've joked about Twitter. But joining Twitter and learning how great Twitter is. I used to think Twitter was nonsense. But this spring, I started to really realize the value in... There's these amazingly smart people sharing all of their secrets in a real-time stream of consciousness kind of way.
And knowledge is real easy to access through podcasts and through articles today. But you can tweet at these people, and a lot of times they'll respond to you. So I've been able to build relationships and friendships on Twitter just having fun. I feel like there's a lot of people that take themselves a little too seriously or try to kind of project this persona or build this brand. And I have opinions, and I like sharing them. But I also like to have fun. If we're not having fun, what are we doing all this for at the end of the day. So that's kind of answer one. I've had a lot of fun on Twitter this year.
But the other thing, and I had a friend share this same insight with me, and I resonated deeply with it. Again, not rocket science. But I'll tell you from my experience, we launched a brand new website last year, brand new photography, beautiful... We kind of did a whole... I won't call it a rebrand but like a refresh. We really upgraded everything, our creative, our website, our copy, everything to where it's not a day goes by where somebody goes, "Oh, wow. This is a beautiful website." "Oh wow, that product. I mean, that's an amazing product."
I mean, it seems so simple, but I can tell you from experience the inflection in the way our brand has been viewed and how seriously people take our brands. And obviously our conversion rates too. But it's more than just conversion rates. It's just brand perception. Just based on investing, really just doubling down and spending the money on investing in creative and not being happy with it. We're actually relaunching it again in less than a month, and reinvesting in even better creative.
I talked to another founder of an awesome brand called Boie USA. It's like a toothbrush brand. He said the exact same thing. He said, "When we refreshed our website, man, that's when things changed for us." And I won't say that's when things hockey sticked for us. But there's definitely a correlation between the persona that your brand displays and how successful people think you are.
People think I'm too successful. I get pitches from enterprise software, and I'm like... I'll say this sometimes. I'll be like, "You realize we're four people. You're pitching the wrong person."
Andrew Foxwell: Yeah. I'd love to sit through a webinar to talk about enterprise with you.
Patrick Coddou: Yeah, yeah. Exactly. Those are the two things for me.
Andrew Foxwell: One thing that Austin and I've joked about, but I'm really curious of your take on is I think it'd be funny to sometimes have a podcast segment called Rantz with a Z where you're just ranting about things. Because in our space, in the digital advertising space... Well, for me digital advertising space and in ecommerce generally, there is because of the ease of getting it going, as you said, that 95%... There's a lot of just stuff that you roll your eyes at.
Patrick Coddou: Nonsense.
Andrew Foxwell: If there are things... You're also somebody that really follows along in a lot of the dialogue. If there is one thing that you want to say and get out there that you feel like isn't talked about enough or is talked about too much that actually doesn't do that much for you, what would that be?
Patrick Coddou: What I'm really passionate about is... So I came from a corporate background. I was miserable. I was borderline depressed. I hated my job. I hated myself, to be quite honest. This business I've built has given me freedom and joy. I mean, there's a lot of anxiety still. I ride the entrepreneurial rollercoaster. But I love the freedom and the joy that this business has given me. And I want other people to experience that as much as I have and as much as they want to.
What really grinds my gears is all the people out there that are conning people into believing something about launching companies that aren't true. And I want people to launch companies, and I want people to leave their corporate jobs and experience the things I've experienced. But if you listen to those... I'm going to try to keep this PG. Those gurus that are promising you how you can get 10X return on your ad spends and posting screenshots of that 10X return, "I'm going to make you a millionaire in less than a year."
I mean, maybe I'm doing something wrong. But that's not my story. I'll tell you what. Me and my wife quit our jobs, and we've been full-time. I've been two plus years, she's been a year and a half. Our household income is 25% of what it was when we had corporate jobs. I mean, I work twice as much. I make a lot less money, but I wouldn't trade it. Man, I love what I do.
I want people to know that it's a grind and it's a challenge. We're all going through... Hopefully you're being successful. We're growing and awesome things are happening. I'm super excited for what's coming. But it's not like a walk in the park. You're not going to turn on some ads and be a millionaire tomorrow.
So sorry if I'm getting on a soapbox, but that's kind of my rant is whenever people are just kind of spouting nonsense and clearly don't know what they're talking about or just trying to kind of sell their brand or whatever, that's when I really kind of go off the rails or get upset. That's my personal pet peeve.
Austin Brawner: When you go on a rant with a Z.
Patrick Coddou: I don't know. Does that make any sense? I don't know.
Austin Brawner: It does. It does make sense, man, because it's very common. I mean, even if it was true and people were like making insane amounts of money from just turning on Facebook ads. Anytime you have an opportunity like that, it goes away just as quick as it comes, which is so interesting about it.
But yeah, there's no question. It's interesting because I've reduced my filter bubble from that intentionally over the last, I don't know, couple years. Because I'm like, this isn't positive. It's funny when you're mentioning the things that are really big breakthrough for you over the last year, you almost never hear more social media. Most of the time it's the opposite. But if you can curate a group of people that are supportive, positive, sharing interesting things, then you can create your own filter bubble of things that compound positively. And that's really, really powerful.
Patrick Coddou: I went from probably 20 podcasts I listen to to make like three or four. You guys are on that list, and I'm honored to be here on this show. So you guys don't fit that description at all of what I was just talking about. Let that be clear. You guys are part of the light, of spreading real, in-depth knowledge and behind the scenes what it takes to build a company like what I'm trying to build. So don't mean to pat you guys on the back, but thank you for what you've done to help me along my journey. It has not been a small thing at all.
Austin Brawner: I appreciate that a lot. Appreciate that a lot.
Andrew Foxwell: Yeah, man. Definitely. Definitely. Well, Patrick, thank you so much for joining us today. If people have questions and want to get ahold of you, what's the best way to do that?
Patrick Coddou: They can spam me at Patrick@-
Andrew Foxwell: I was hoping that was where you were headed.
Patrick Coddou: Patrick@getsupply.com. They can find me on what I now know is a bad Twitter handle that you guys just educated me on as well. So my Twitter handle is @SoundsLikeCanoe. Like C-A-N-O-E, like not a kayak but a canoe. Because my last name is Coddou, and it sounds like canoe. But you guys opened my eyes to fact that Twitter handle means your name actually is canoe. It actually sounds like canoe instead of what I intended, which was like rhymes with canoe. But now it's too late. I can't change it. I'm stuck with it forever.
Austin Brawner: No. I mean, I kind of like it. I just thought that your... My mind was blown that somebody could spell canoe with two D's. I was like that's really interesting.
Patrick Coddou: It's too late now.
Austin Brawner: Yeah. Well, thanks so much for joining us, man. It was really, really awesome show. And appreciate it. And we will talk to you soon.
Patrick Coddou: Thank you, guys. Appreciate it.
Austin Brawner: It's Austin again, and I have a quick message for you. If you enjoyed this podcast, I have something really exciting for you. For the last year and a half, I've been coaching eCommerce business owners and marketers inside a group called the Coalition. You might even have heard me talking about it on this podcast. We have a lot of members who come on and actually share their story.
Now what launched as an experiment has become a game-changer for our over 150 members. If you like me and my team of expert marketers and eCommerce operators to coach you on your journey to scale up your eCommerce business, this is your opportunity. You can head over to jointhecoalition.com to learn more. Again, head over to jointhecoalition.com to learn more.
Everything we talk about on this podcast, we go into way more depth with actionable training. You can actually get one-on-one help from me to help you grow your business. Hope to see you guys inside.
Aust...


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The Best Reissues And Box Sets Of 2020
By Tom Moon
Published December 22, 2020 at 10:45 AM PST
Joni Mitchell, photographed in 1970. An album of Mitchell's early recordings, Archives Volume 1: The Early Years, was among the best archival releases of 2020.
You canfind all of NPR Music's favorites from 2020 here.
Brief summary of the year in reissues and vault rediscoveries: There was an avalanche of them, across all genres and all eras. Each promises edification, offering dives into the rich contexts of historically significant records while also being flat-out thrilling listening.
Thanks to the work of sound-obsessed archivists and audio detectives this year, it's now possible to trace John Coltrane's Giant Steps session in microscopic detail for its 60th Anniversary Deluxe Edition; or revisit some of the unheralded album tracks from John Prine's output in the 1970s (Crooked Piece of Time); to hear legendary guitarist Duane Allman's last performance before his death (The Final Note) and every idea Tom Petty considered for Wildflowers (Wildflowers And All the Rest); dip into a blistering set from tenor saxophonist George Coleman at an ordinary 1971 gig (In Baltimore); or go to school on the early '90s development of jungle and related dance styles (Soul Jazz Records' compilation Black Riot: Early Jungle, Rave and Hardcore).
Now, without further ado...
/ Transgressive Records
Transmissions: The Music Of Beverly Glenn Copeland, Beverly Glenn Copeland
BEVERLY GLENN-COPELAND
Transmissions: The Music of Beverly Glenn Copeland
Fragile and graceful and understated, the music of Beverly Glenn-Copeland calls from a world far removed from our own. Make that worlds: The singer, keyboardist and composer began making meditative jazz-folk in the 1970s, then spent many years creating music for and working in children's television (Sesame Street and the Canadian show Mr. Dressup). Along the way, Glenn-Copeland developed a uniquely uncluttered approach to electronic music, creating austere soundscapes designed to accentuate the quiet resolve of his voice. This career survey, sequenced for musical impact instead of chronologically, gathers highlights from each of these periods, and includes the pop-leaning "La Vita" and a sparkling recent live version of "Color of Anyhow" from his 1970 debut. (To hear why Glenn-Copeland's 1986 cassette release, Keyboard Fantasies, is regarded as a masterpiece of electronic music, check the aptly titled "Ever Now.")
Listen:Bandcamp
/ Transversales Disques
Live in Paris 1975, Pharoh Sanders
PHAROAH SANDERS
Live in Paris 1975
Everything is connected. Last year's release of Alice Coltrane's Live at the Berkeley Community Theater 1972 set in motion a reappraisal of the spiritual jazz and cosmic consciousness music that flourished, briefly, in the early '70s. Interest continued and accelerated this year – with the first new Sun Ra Arkestra record in decades, anthologies from regional labels like Soul Fire Records (see below) and the discovery of this rousing Pharoah Sanders concert from 1975. The date is interesting, because recording activity for the intense tenor saxophonist and many similar artists had diminished (Sanders' last work for Impulse! was Elevation, recorded in 1973). But the spirit clearly had not dimmed: Performing in the Grand Auditorium at France's public radio headquarters, Sanders and a tuned-in trio travel on familiar two-chord pathways to spontaneous moments of illumination. Worth it just for the intimate rendering of Sanders' mighty tone, and the searching, canting phrases he uses to pursue sonic truth. Which he finds.
/ Strut Records
Soul Love Now: The Black Fire Records Story 75-93, Various Artists
Soul Love Now: The Black Fire Records Story 75-93
Around the time Impulse! and other large labels were moving away from spiritual jazz, entrepreneurs in various cities stepped up documentation of acts that were evolving regionally. Among the most consistently interesting of these labels was Black Fire based out of Richmond, Va., founded by DJ and producer Jimmy Gray. Right away Gray made waves by capturing and releasing the groundbreaking African Rhythms, from saxophonist James "Plunky" Branch and his band Oneness of Juju. The label recorded large ensembles known for multidisciplinary work (this compilation opens with the prayerful "Children of Tomorrow's Dreams" from the collective Theater West) as well as groups notable for their serious chemistry (Lon Moshe and the Southern Freedom Arkestra). Inspired from start to finish, this time capsule argues that the spirit aesthetic unleashed by Alice Coltrane and others spread far and wide. Everything is connected.
Read more:Rediscovering The Enormous Social And Spiritual Legacy Of Black Jazz Records
/ Rhino Entertainment
1969-1974, Fleetwood Mac
This box offers remastered versions of the seven studio albums Fleetwood Mac recorded during its formative period. There are some stone-cold classics here – the early blues-leaning, but not entirely blues-derived, Then Play On, featuring founding guitarist Peter Green, and the later ones, too, including Bare Trees and Heroes Are Hard To Find, which showcase guitarist and songwriter Bob Welch. That's not all the required listening however: There's also a curious radio set from December 1974, just before Welch left the band – that fateful change that led to the arrival of Stevie Nicks and Lindsay Buckingham and the hitmaking era that followed. In this "before" document, it's possible to hear all the stylistic evolutions of Fleetwood Mac swirling powerfully together: Starting with the incantory blues and whiplashing rhythm-section choreography of "Green Manalishi (With The Two Prong Crown)," the set includes a lovely and wistful rendering of Christine McVie's "Spare Me a Little," a wicked "Black Magic Woman" and Welch's "Hypnotized," which dissolves the concert in a dreamlike aura. It's a glimpse of an inventive, well-oiled band at an amazing moment, made just a bit more amazing when you discover it was one of only two FM performances in all of 1974.
Read more:Remembering Fleetwood Mac Founder Peter Green, The Soulful Voice Of British Blues
/ Acony Records
Boots No. 2: The Lost Songs, Vol. 1, Gillian Welch
Boots No. 2
When a tornado damaged their studio in March of this year, Gillian Welch and David Rawlings faced the pouring rain to save instruments and gear, as well as a trove of reel-to-reel tapes from ancient history – 2003. The material was mostly songwriting demos, tunes written quickly and recorded without adornment in order to satisfy a publishing contract. The duo gathered 48 of them, first on individual LPs and now via a boxed set, into a brave and frequently astonishing peek into their artistic process. Through songs of faith, longing and Sunday school homilies about sin and retribution, Welch shows a poet's knack for imagery and masterful control of narrative; even the tunes she finished at warp speed are lit up by casually offered, yet profound, insights and clever compositional devices.
Read more:Gillian Welch Opens Up The Archive On 'Boots No. 2: The Lost Songs'
/ Tompkins Square Records
Get In Union, Bessie Jones and the Georgia Sea Island Singers
BESSIE JONES & THE GEORGIA SEA ISLAND SINGERS
Get In Union
Here's your requisite pandemic-era sympathy paragraph. (We're tired of writing them, too...). If your faith has been tested this year, if you've found yourself wondering about the meaning of this historic suffering, why not turn to the experts in matters of soul restoration? This year brought two gigantic, nicely curated anthologies that illustrate the great range of gospel music. from opposite ends of the spirit spectrum.
One of the fiercest exponents of traditional a cappella singing, the great Bessie Jones, is celebrated on the 50-track Get In Union, an overview filled with galvanizing call-and-response appeals to righteousness and expressions of wonder at the beauty of the world ("Once There Was No Sun"). Jones was discovered by Alan Lomax in 1959; he later said she was "on fire to teach America" about Black traditional songs and spirituals. Among those who heard Jones' call was Moby, who interpolated a sample from her tune "Sometimes" into his 1998 hit "Honey."
/ Craft Recordings
Come Go With Me: The Stax Collection, The Staple Singers
THE STAPLE SINGERS
Come Go With Me: The Stax Collection
Then there's Come Go With Me, which tours the essential recordings of the Staple Singers, the family band that began performing at Chicago's Mount Zion Church in the early '50s. Led by the low-key master guitarist Roebuck "Pops" Staples and his daughter, national treasure Mavis Staples, the group began in traditional gospel, but quickly infused its message with more accessible elements — blues guitar, easygoing R&B backbeats and refrains as grabby as anything in pop. After several records (including Freedom Highway) for Epic, the group moved to Stax and in 1971 began a torrid run notable for both electrifying singles ("Respect Yourself," "I'll Take You There") and rousing, stylistically varied albums that regularly landed on the pop charts. Those albums were hardly some watered-down hybrid/crossover product — they're filled with spry and agitated grooves, supporting proud and strong and fervently sung message music for the ages.
Read more:'I'll Take You There': The Staple Singers' Rise From Church To Fame
/ Reprise Records
Homegrown, Neil Young
Easily the year's most interesting shelved album from an icon, Homegrown fills in a gap in the middle of Neil Young's prolific '70s heyday, roughly between Harvest (1972) and Comes A Time (1978). It was recorded during a turbulent stretch for Young – June 1974 through Jan. 1975, in the gaps of a Crosby, Stills Nash & Young tour. Recently, Young has explained that he held Homegrown back, releasing the more extroverted Tonight's The Night instead, because some of its songs, about his relationship with actress Carrie Snodgress, were too painful for him. Regardless of the backstage circumstances, the music Young made in these intimate sessions should be part of his legacy – it's unsparing and forthright, sometimes bittersweet and sometimes just bitter. Highlights include "Star of Bethlehem," which benefits from the otherworldly lustre of Emmylou Harris, "Love Is A Rose" (famously covered by Linda Ronstadt) and "Vacancy," which elevates poison-pen anger to a place of harrowing high art.
Read more:With New Albums, Bob Dylan, Neil Young And Willie Nelson Are As Relevant As Ever
/ Les Disques Bongo
Azerbaijani Gitara, Rüstəm Quliyev
RÜSTƏM QULIYEV
Azerbaijani Gitara
Here's music for the guitar obsessive who has everything: A collection of blistering rock-influenced inquiries from the late Rüstəm Quliyev, who helped broaden guitar music from Azerbaijan. Recorded between 1999 and 2004, these pieces showcase Quliyev's command of tone, his ability to manufacture excitement by sustaining and gently massaging a single note, in the manner of Carlos Santana. While there's an element of kitsch in the rhythmic foundations here – some tracks wink at Bollywood or disco – the emphasis is on the universal language of the guitar, and Quliyev's mastery of it.
/ New West Records
Pylon Box, Pylon
Pylon Box
Any exploration of the roots and branches of music in Athens Georgia in the late '70s – a cauldron that included R.E.M., Vic Chesnutt and others — winds up with the short-lived yet hugely influential Pylon. Active from 1979 through 1983, the four-piece fronted by Vanessa Briscoe Hay funneled the spirit of postpunk into tightly coiled, provocatively thoughtful, nervously arty songs. More than a few of these, including breakthrough single "Cool," opened up worlds for others (the accompanying book includes reverent comments from members of R.E.M., Sleater-Kinney, et. al.). The two Pylon albums get crisp and appropriately chiseled remastering, as does the must-hear Razz Tape, a delightfully snarly 13-song artifact that's the earliest known Pylon recording. Essential.
Read more:The Long Tail Of Pylon, According To Pylon
/ Sona Gaia
Green, Hiroshi Yoshimura
HIROSHI YOSHIMURA
Unexpected consequence of the jangled-nerves pandemic state of mind: Ordinary people, not just vintage synthesizer nerds, are seeking out ambient music. This 1986 set, from one of the revered pioneers of Japanese electronic music, is one place to go after you've exhausted the Eno oeuvre. Its simple repetitions and clear tones, made on a Yamaha DX7, have a centering if not necessarily soothing effect; they vibrate in a way that encourages realignment of spine, soul, priorities, everything. Though Yoshimura, who died in 2003, was revered for his forward-looking "environmental" music in Japan, Green and his other albums have only been released internationally in the last year. (Also recommended: Music For Nine Post Cards.)
Read more:Isle Of Calm: Hours Of Soothing Music
Archives Volume 1: The Early Years (1963-1967), Joni Mitchell
Archives Volume 1: The Early Years (1963-1967)
The first in a planned series of rarities collections, this 5-CD set organizes the early stages of Joni Mitchell's development into a vivid narrative. Through radio performances and songwriting demos, it shows how Mitchell absorbed aspects of the common Greenwich Village folk repertoire as well as less obvious but no less important British and Irish storytelling-in-song traditions. Her treatments of those songs, magnificent though they are, serve as just a starting point: The later discs show how Mitchell transformed folk conventions into singularly original music, a realm of bracing observations and breathless serpentine melodies. Among the highlights are live radio performances of "The Circle Game" and the then-brand-new "Both Sides Now," which Mitchell introduces by confiding to DJ Gene Shay: "I've been driving everybody crazy by playing it twice and three times a night."
Read more:Hear Joni Mitchell's Previously Unreleased Early Recordings
/ Atlantic Records
First Take: 50th Anniversary Deluxe Edition, Roberta Flack
First Take: 50th Anniversary Deluxe Edition
A private 1968 tape, recorded by the gifted keyboardist Les McCann in a crowded club called the Bohemian Caverns in D.C., opens the "rarities" portion of this set. It features Roberta Flack singing and at the piano, leading her trio through a nine-minute version of the standard "All The Way." The tempo is slow, almost a crawl, and as Flack shares the song's teachings about love as an absolute, she leans ever so gently into the half steps of the melody. She's pulling the words apart, finding new arrangements for off-the-rack emotions. In the process she transforms the air, in what McCann recalls as a busy nightclub, not with volume or power but with subtlety. Flack's sense of implication, and her control of the small intervals, became one of her secret weapons; it's inescapable on the unlikely song that launched her career, another syrup-slow ballad called "The First Time Ever I Saw Your Face." Hear any of the tunes she recorded during the making of this luminous debut – including "Afro Blue" or McCann's "Compared To What" – and it becomes obvious why those around Flack regarded her with such reverence.
Read more:Roberta Flack, The Virtuoso
/ Rolling Stones Records
Goats Head Soup, The Rolling Stones
Goat's Head Soup
Old perception: The "Angie" one. The least guitarissimo of any Rolling Stones record to date. The first moment when the band began emphasizing songs, as well as studio sound and production.
New perception, after this expansive Giles Martin-remixed version: While the Stones lost the grinding rhythm-guitar abrasion of the previous album, Exile On Main Street, they gained space for some ravishingly beautiful lead guitar from Mick Taylor, improvisations that are brought front and center on this mix. Check the graceful extended solo on "100 Years Ago," and "Silver Train" starting around 2:15, and the liquidlike weeping behind the vocal on the second verse of "Winter."
Read more:The Rolling Stones Finished A New Single While Safely Distanced From Each Other
/ Shaping the Invisible
Jumpcut, Man Jumping
MAN JUMPING
Jumpcut
Jumpcut, the visionary first album from British conceptualists Man Jumping, is simultaneously of its moment and completely out of time. Listening just to the keyboards, there's no escaping that this was made in 1985, during the worldwide synth-pop contagion. Meanwhile the rhythmic underpinnings of instrumentals like "Aerotropics" borrow the patternistic tricks of classical minimalists like Steve Reich, whose work was reaching a wide audience at the time. Somehow Man Jumping weaves those unlike things into a unified sound – a taut and texture-rich music that anticipates the orderly grid of EDM while snarling, defiantly and sometimes dissonantly, against rigidity of any kind.
/ Impulse! Records
Palo Alto, Thelonious Monk
The history of jazz is usually told as a progression from one towering iconic record to the next, with occasional detours for important jam sessions and chance encounters. The reality is a bit different from the highlight reel. That's because even trailblazers like Thelonious Monk were in constant motion, and constantly hustling random clinics and afternoon/evening performances to supplement meager club wages on the road. This live set, initiated by a high school student from Palo Alto and recorded on consumer gear by the school's janitor, is an exceptional window into the unglamorous life. It catches pianist Monk running spry, stride-style chords up and down the piano, and leading his excellent band (featuring tenor saxophonist Charlie Rouse) through lovely, free-spirited renditions of his enduring tunes "Ruby My Dear" and "Epistrophy." The conditions might not have been ideal, but this did not affect Monk's mood: He's having fun, chasing delight as though it was last call in a smoky club rather than 7 p.m. in a high school auditorium.
Read more:A Previously Unreleased Thelonious Monk Concert Is Coming Next Month
/ Sony Music Entertainment
This Far, Sade
This Far
We could spend all day writing steamy overheated prose about the music of Sade, the four-piece British band that, beginning in the 1980s, developed a huge following for its mildly exotic, sleek and sensual soul. This would be a waste of time, because the only paragraphs that matter are the ones that tell about the spell that's cast when one of these six albums is playing. And that's beyond words.
Read more:Sade Saves
/ Warner Records
Sign O' The Times: Super Deluxe Edition, Prince
Sign O' The Times: Super Deluxe Edition
There's lots to bolster Prince's reputation as a firestarter within the various mixes and 45 (!) previously unreleased tracks on this deep excavation of Sign O' The Times. That's not all, though: The 8-CD set is a bonanza for those who want to discover how obsessed Prince was with precision. Consider the live version of "I Could Never Take The Place of Your Man" from the complete Utrecht, Holland show included here. It screams from the very start, and by the second verse, just when you're thinking there is no higher gear available, the familiar horn line is reharmonized to become more tense. It's a slight mutation that sounds like Prince wrote it for the live show, and it sends the whole thing into rowdy arena overdrive. And then the air changes – for a stage reset maybe, one of those abrupt energy drops that are usually edited out of live records. For a while, we hear only a kick drum and a recurring piano figure. Soon enough there's a single note from a coarse, wondrously distorted guitar. Then more open space. Then another brief and wrenching guitar statement. As the band digs into a groove that's closer to progressive rock than funk, Prince choreographs a solo that follows a rollercoasting arc. It's a marvel of dramatic timing, one of many here, built out of thin air by a craftsman at a superhuman pinnacle of creativity.
/ B.A.R.N.O.N.E. Records
We're All In This Alone, The Mendoza Line
We're All In This Alone
Sometimes a great song smacks you in the head and your brain instantly recognizes its greatness. Sometimes it takes multiple at-bats to grok what's going on. And sometimes you have to walk away and return, 20 years later, to the milestone-anniversary edition of a record for it to sink in. One example: The Mendoza Line's We're All In This Alone(2000), which has just reached streaming platforms with bonus tracks. It's an album-length showdown between sweetness – in the form of invitingly optimistic, unconventionally jangly guitar pop – and snarly high-drama interpersonal tension. Recorded shortly after the Georgia four-piece relocated to Brooklyn, the verses of these songs explore endless variants of resentment, bitterness and misunderstanding, yet never reach the point of suffocation or self-pity. You could, for example, enjoy the plaintive alt-country mood of "You Singled Me Out," one great song among many here, without ever dwelling on the accusations flying around.
/ K Records
You Think It's Like This But Really It's Like This, Mirah
MIRAH
You Think It's Like This But Really It's Like This
It's hard to believe that this eccentric, multi-dimensional marvel of a record, which shaped the aesthetic of "bedroom pop" and influenced countless auteurs like Tune-Yards, is now 20 years old. It's held up astonishingly well for something built, layer by careful layer, on an old 4-track cassette deck. Through the miracle of remastering, the refrains resonate more powerfully now: Tender, plainspoken melodic jewels like "Of Pressure" feel animated anew, perhaps because of a sharper rendering of Mirah Yom Tov Zeitlyn's inquisitive, frequently bemused, free-spirited vocal performances. The remastering has also clarified some of the accompaniment textures (particularly the surreal tremolo guitar of "La Familia") without making things studio-shiny. And in what's extremely rare for an anniversary edition, there's a tribute-style reworking of the album that's actually worth hearing, as Mount Eerie, Hand Habits, Half Waif, Palehound and others take the songs of You Think It's Like This and then say But Really It's Like This.(Sorry, couldn't resist).
Tom Moon
Tom Moon has been writing about pop, rock, jazz, blues, hip-hop and the music of the world since 1983.
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        <RowDefinition Height="*"/>
        <RowDefinition Height="*"/>
    </Grid.RowDefinitions>

    <!-- Button occupies 30 px-->
    <Button Grid.Row="0" Content="SwitchGrid"/>
    <ContentControl Grid.Row="1" Content="{Binding DG1}"/>
    <ContentControl Grid.Row="2" Content="{Binding DG2}"/>
</Grid>

Problem Statement:

*

*[Success] If both ContentControls are provided, they occupy equal space (~230 px) and Grid is shown to expand to MaxHeight=500 px.

*[Failure] If either of the ContentControls are not provided, the other contentcontrol still occupies max ~230 px (this ContentControl can occupy 500 px, but due to Grid's restriction it occupies only 230 px and shows a scrollbar) and Grid doesn't expand to 500 px. Snoop reveals that one of the control control size is 0, but looks like Grid is still reserving space for it. I have seen this behavior even when the Grid is placed directly inside MainWindow, hence I dont this it is related to any other container.

What can I do to make sure Grid expands to MaxHeight if any of its children need it?
Thanks,
RDV

A: You can bind the row height to a string property..
<Grid MaxHeight="500">
    <Grid.RowDefinitions>
        <RowDefinition Height="Auto"/>
        <RowDefinition Height="{Binding Row1Height, FallbackValue=*}"/>
        <RowDefinition Height="{Binding Row2Height, FallbackValue=*}"/>
    </Grid.RowDefinitions>

    <!-- Button occupies 30 px-->
    <Button Grid.Row="0" Content="SwitchGrid"/>
    <ContentControl Grid.Row="1" Content="{Binding DG1}"/>
    <ContentControl Grid.Row="2" Content="{Binding DG2}"/>
</Grid>

Then you can update it whenever you want, for example..
public DG1 DG1 {
    set{
        // ..
        Row1Height = value == null ? "0" : "*";
    }
    get{
        // ..
    }
}

redpajama_set_name: RedPajamaStackExchange


Although she was born in Rio de Janeiro, Brazil, Baccarin moved to New York at the age of 10 when her father, the Italian journalist Fernando Baccarin, was transferred there. She attended the LaGuardia High School of Music and Performing Arts and then the Juilliard School.Staying in New York she, worked in the theater - notably in the Central Park production of Anton Chekhov's "The Seagull" where she was also Natalie Portman's understudy - and appeared in several movies.After making Roger Dodger (2002) she moved to Los Angeles where she came to the attention of Joss Whedon who cast her in his short-lived cult sci-fi show "Firefly" (2002). Since then she has rarely been off our TV screens.


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Haven Writing Retreats
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Home Patients Treatments & Therapies About Artificial Discs Getting an Artificial Disc Is an Artificial Disc Right for You?
The Prestige® Cervical Disc is an artificial disc replacement device that offers an alternative to spinal fusion. Although spinal fusion often provides good outcomes – it results in loss of motion and flexibility at the treated level.
Proven safe and effective in the largest clinical trial conducted and completed in the cervical spine, the Prestige Cervical Disc is designed to maintain motion in the neck.
To determine whether cervical artificial disc replacement surgery is the right treatment for you, your doctor will perform a physical exam and other diagnostic testing, such as a spinal x-ray, magnetic resonance imaging (MRI), computed tomography (CT) scan, myelogram, and/or a bone scan.
It is important that you discuss the potential risks, complications, and benefits of cervical artificial disc replacement surgery with your doctor prior to receiving treatment. Rely on your doctor's judgment. Only your doctor can determine whether you are a suitable candidate for this treatment.


text:
Aberdeenshire residents urged to reach out if they're struggling
Live Life Aberdeenshire (LLA) and the SAMH (Scottish Association for Mental Health) 'My Life Dynamic' team have joined forces to trial a project devised to improve the wellbeing of people experiencing mental health problems.
By Dawn Renton
Wednesday, 12th January 2022, 6:47 am
Updated Wednesday, 12th January 2022, 6:47 am
From left: Kay Adam, SAMH resilience coach; Roy McPherson, LLA community sport hub officer; Lorretta Ransom SAMH resilience coach.
The initiative has been designed to strengthen pathways for SAMH service users into opportunities including low level exercise classes, leisure sessions and community sport clubs.
The Aberdeenshire Community Sport Hub project, led through LLA, has recently allocated £1k of sportscotland funding to support the trial.
The 'Physical Activity & Mental Health Activation Fund' will be used to support people to overcome financial barriers to participation such as clothing, equipment, transport, and session fees.
Service Manager for SAMH's 'My Life Dynamic', Maja Grigorjeva said: "We know there's a strong link between physical activity and good mental health wellbeing but we also know that it can be tough to be active when you're struggling with your mental health.
"So we're delighted to be working with Live Life Aberdeenshire to help people who access the My Life Dynamic service engage in sports and physical activity."
Live Life Aberdeenshire Health and Wellbeing Officer, Claire Wright, added: ''We provide a person-centred approach for everyone who is referred to the programme.
"We understand how daunting it can be to start becoming more active so to overcome this barrier we discuss their needs and support them through the process to making lifestyle improvements."
Community Sport Hub Officer for North Aberdeenshire, Roy McPherson, added: "We've recently appealed to the sport clubs within our hub networks to engage with the project and have received a positive response.
"It's hoped that long term we can increase the participation levels at our local sport clubs alongside enhancing the wellbeing of people within the community.''
My Life Dynamic, provided by SAMH, offers a range of services across Aberdeenshire that support people with mental health problems and those with autism to strengthen their self-resilience.
For more information on Live Life Aberdeenshire, see: www.livelifeaberdeenshire.org.uk
Live Life Aberdeenshire
Prestigious Aberdeen care home has spaces available


Milk, it does a body good." This was the marketing mantra employed by the cow industry in the 1980's to boost interest in cow's milk. The campaign was wildly successful and thus, The Dairy Farmers of America have reported sales topping over 11 billion dollars in 2007. But does the overwhelming popularity of cow's milk in the United States signify that it is the best? No!
Should we assume that quantity equates to quality when referring to a substance that is such an integral part of our food supply? Interestingly enough, when worldwide consumption of milk is considered, it is not cow's milk that is most popular but goat's milk. In fact, 70 plus % of the milk consumption worldwide is from goat's milk, and this popularity hasn't come about due to high profile marketing campaigns or big-budget advertisements. The reasons for the worldwide popularity of goat's milk are multifaceted.
First, we need to remind ourselves that "All milk is not created equal." The differences between cow's milk and goat's milk may not seem apparent upon first examination. A closer look, however, reveals several key factors that play an integral part in how milk (from either cows or goats) matches up with the human body in its various stages. All humans have been created to be sustained entirely upon mothers' milk for at least the first six months of life. There is no other food in the world better than mothers' milk, and it truly shows both in the laboratory and the real world. But what about after these first few months are over, and one is faced with the rest of life?
Why would someone choose goat's milk products over the far more popular and accessible cow's milk?
In the United State the most common food allergy for children under three is cow's milk. Mild side effects include vomiting, diarrhea, and skin rashes and severe effects can be as serious as anaphylactic shock! It is a serious condition.
The allergic reaction can be blamed on a protein allergen known as Alphas1 Casein found in high levels in cow's milk. The levels of Alpha s1 Casein in goat's milk are about 89% less than cow's milk providing a far less allergenic food.
In fact, studies of infants allergic to cow's milk found that nearly 93% could drink goat's milk with virtually no side effects!
If you were to place both a glass of fresh cow's milk as well as fresh goat's milk in the refrigerator overnight, the next morning you would find that while the goat's milk looks the same, the cow's milk has separated into two distinct 'phases' of cream on the top and skim milk on the bottom. This is a natural separation process that is caused by a compound called agglutinin and it will always cause the cow's milk to separate.
As Americans, we like everything neat and tidy and so to get the milk to the consumer in a uniform manner, the dairy industry utilizes a process called homogenization.
This method works by forcing the fluid milk through a tiny hole under tremendous pressure which destroys the fat globule cell wall and allows the milk and cream to stay homogeneous or suspended and well mixed. The problem with such homogenization is that once the cell wall of the fat globule has been broken, it releases a superoxide (free radical) known as Xanthine Oxidase. Now free radicals cause a host of problems in the body not the least of which is DNA mutations which often lead to cancer! Thus, the benefit of natural homogenization comes into clear view. Goat's milk has smaller fat globules and does not contain agglutinin which allows it to stay naturally homogenized thus eliminating the dangers associated with homogenization.
Goat's milk has smaller fat globules as well as higher levels of medium chain fatty acids. This means that during digestion, each fat globule and individual fatty acid will have a larger surface-to-volume ratio resulting in a quicker and easier digestion process. Also, when the proteins found in milk denature (clump up) in the stomach, they form a much softer bolus (curd) than cow's milk.
This allows the body to digest the protein more smoothly and completely than when digesting cow's milk.
Goat's milk contains less lactose than cow's milk and therefore is easier to digest for those suffering from lactose intolerance. Now the interesting aspect to consider is that goat's milk isn't much lower than cow's milk (contains about 10% less that cow's milk) and yet, countless lactose intolerant patients can thrive on goat's milk. Although the answer for this is unclear, it has been hypothesized that since goat's milk is digested and absorbed in a superior manner, there is no "leftover" lactose that remains undigested which causes the painful and uncomfortable effects of lactose intolerance.
This matter is both an issue of biochemistry as well as thermodynamics. Regarding the biochemistry of the issue, we know that goat's milk has a greater amount of essential fatty acids such as linoleic and arachidonic acid than cow's milk as well as significantly greater amounts of vitamin B-6, vitamin A, and niacin.
Goat's milk is also a far superior source of the vitally important and the real world. But what about these first few months are over, and one is faced with the rest of life?
Regarding the biochemistry of the issue, we know that goat's milk has a greater amount of essential fatty acids such as linoleic and arachidonic acid than cow's milk as well as significantly greater amounts of vitamin B-6, vitamin A, and niacin. Goat's milk is also a far superior source of the vitally important nutrient potassium. This extensive amount of potassium causes goat's` milk to react in an alkaline way within the body whereas cow's milk is lacking in potassium and ends up reacting in an acidic way.
Thermodynamically speaking, goat's milk is better for human consumption.
A baby usually starts life at around 7-9 pounds, a baby goat (kid) usually starts life at around 7-9 pounds, and a baby cow (calf) usually starts life at around 100 pounds.
Now speaking from a purely thermodynamic position, these two animals have very significant and different nutritional needs for both maintenance and growth requirements.
Cow's milk is designed to take a 100-pound calf and transform it into a 1200-pound cow. Goat's milk and human milk were both designed and created for transforming a 7-9 pound baby/kid into an average adult/goat of anywhere between 100-200 pounds. This significant discrepancy, along with many others, is manifesting on a national level as obesity rates sky rocket in the U.S.
In conclusion , we have seen that goat's milk has several attributes that cause it to be a far superior choice to cow's milk. Goat's milk is less allergenic, naturally homogenized, easier to digest, lactose intolerant friendly, and biochemically thermodynamically superior to cow's milk. As if these benefits were not enough, Muscle Goat does not contain any growth hormones or antibiotics that massive cow dairies have come to rely upon to turn a profit! So, to sum up and paraphrase the cow industry catchphrase: "Goat's Milk: It Does a Body Good." Real Good!!!!


Standing in the shadow of the Court of the Patriarchs, I worship the majestic beauty of the Navajo Sandstone peaks, like I did when touring the man-made cathedrals of the Old World. I take a moment to reflect on the Creator and the Creator's landscape. I cannot escape the sense of awe, knowing Zion National Park was created with just sand, water and countless millennia.
The Navajo Sandstone dominates my senses in Zion National Park with its bold rock formations carved by a mostly tame Virgin River. Through the seasons of summer monsoon storms, the tickle of the Virgin River changes into a torrent of logs and debris that continues to shape the Zion Canyon.
As a part of the Grand Staircase, a geologic survey where over 500 million years of history can be studied in the rock layers, Zion is sandwiched in the middle. Where the Grand Canyon represents the bottom layer and Bryce Canyon National Park represents the most rock layers.
What began as a windswept desert 180-million-years ago, time slowly compressed the sand into the Navajo Sandstone that rises up 2000 feet today. With the re-occurring floods of the region, water sculpted the canyon with the eye of an artist.
Archaeologists excavated evidence of human existence from 7,000-years ago. Though the Ancestral Puebloans cultivated corn and squash 2,000 years later.
The Mormons settled Utah during the 1850s, and Isaac Behunin named the area Zion or Kingdom of Heaven. Though a Methodist minister, Frederick Fisher, named the Court of the Patriarchs, the Great White Throne, Angels Landing, and The Organ rock features continuing with the religious theme.
Zion National Park earned its national park status in 1919. The Civilian Conservation Corps (CCC) constructed the Mount Carmel Tunnel and the switchbacks of the Zion-Mount Carmel Highway in the 1920s.
Just inside of the eastern entrance and along the Zion-Mount Carmel Highway, the Checkerboard Mesa offers an example of the fracturing of the ancient sand dunes. A favorite of kids, the Zion-Mount Carmel Tunnel is a one-mile long tunnel with several windows bored through the walls (unless your kiddo is afraid of the dark).
At the southern entrance, the Watchmen and West Temple offer inspiring peaks close to the Zion Human History Museum. The Zion Lodge shuttle stop offers a lunch break and the family-friendly Emerald Pools Trails.
The Weeping Rock shuttle stop gives families the opportunity to see the grotto with hanging gardens. The Temple of Sinawava is the gateway for the popular trail, The Narrows, after hiking up the Riverside Walk.
The Kolob Canyons, located in the northwest corner of Zion National Park offers a different area to discover. Though not accessible from Zion Canyon, explore Kolob Canyons Visitor Center by driving north on Interstate 15.
Hiking is on my kids, 8, 12 and 13 must-do list for every park we explore as a family. I choose popular trails less than 2-miles long to keep 8-year old happy.
The Lower Emerald Pool Trail offers families a semi-shaded 1.2-mile paved round-trip trip to a 100-foot waterfall. The trail slips under the rim and the water tumbles down from above.
Tilting my head up, a drop of the waterfall lands on my cheek as I absorb my surroundings. The indigo sky draws my eyes upward while the red sandstone walls radiate warmth and the emerald moss clinging to rock fills me with a sense of vitality. Only a hike under a waterfall can transform a moment into a memory.
For families with strollers, try the Riverside Walk at the Temple of Sinawava shuttle stop. I found a wheel-chair accessible 2.2-mile roundtrip trail from the Virgin River to the Narrows.
To explore Zion National Park at a slower pace, try a guided scenic tour aboard a bus to see all the photo-worthy sights and maybe some of the Zion's mountain goats too. Afternoon tours depart from Zion Lodge, three times a week.
For the adventurous families, Zion National Park offers guided horseback rides. With a one-hour and a three-hour tour to choose from, families ride in the shadow of the peaks.
The Junior Ranger Program is the go-to program for families to learn more about Zion National Park. It's free and takes about two hours to complete. My kids love the patches that the Rangers present them after completing their booklets.
For kids who yearn for more, Zion National Park offers a seasonal resource for families. Zion Nature Center (open 1 p.m. to 6 p.m., Memorial Day through Labor Day) offers families a chance to play games, look at exhibits and read books. Zion Nature Center is located north of the South Campground, minutes from the Zion Canyon Visitor Center.
Zion National Park offers the Junior Paleontologist Program as well.
Inside of the park, Zion Lodge offers a main building that sits on the spot of the original lodge that burned in the 1960s. Modern hotel rooms and historic western cabins from the 1930s flank the lodge building that houses a restaurant, café, coffee bar, gift shop, and outdoor patio.
The cottonwood trees shade the lawn in front of the lodge providing a favorite gathering place. Situated next to the Virgin River, guests are steps away from hiking.
Zion National Park is located 160 miles from Las Vegas, Nevada, the closest international airport. Springdale, Utah, Zion's gateway town to the South Entrance, offers services for travelers.
Utah's Route 9 is the Zion National Park Scenic Byway from the Interstate 15 turnoff. If continuing to Bryce Canyon National Park, exit through Zion-Mount Carmel Highway for more of this stunning drive.
Zion National Park is part of the Grand Staircase and included in many national park itineraries. It's located 85 miles from Bryce Canyon National Park. The North Rim of the Grand Canyon is 122 miles away.
Tour operators offer tours of Utah and Arizona's national parks that depart out of Las Vegas, Nevada, like Viator.
Zion National Park is open 365-days a year and 24-hours a day. Use an America the Beautiful annual pass ($80) or purchase a 7-day pass for $30 per private vehicle.
Spring through Fall Zion National Park offers a free seasonal shuttle bus that departs from the visitor center stopping all the major destinations along Zion Canyon Scenic Drive like, Canyon Junction, Zion Lodge, The Grotto and Temple of Sinawava.
Temperatures in the summer can reach 100F, carry water at all times. I stop and make my kids toast the mountains so we remember to drink water during our hike.
Monsoon season is late June through September where flash flooding can occur with little warning.
Wear a hat and apply the sunscreen.
Wear appropriate shoes for hiking, like lace-up athletic shoes or hiking boots.
Consult a Park Ranger before hiking The Narrows Trail to see if flash flooding is predicted.
Cell service is weak within the park.
We have never been to Zion. Hoping to visit it! Thanks for sharing this great information.
It's a must. Conveniently located off of Interstate 15 in southern Utah and a two-hour drive from Las Vegas. One of my favorite parks and Utah has some great ones!
Really beautiful! This article reminded me that while I've traveled the world there are so many awesome places in the US that I need to get my family to visit. Thanks for sharing.
Thanks Mononita, Utah is an amazing state with some pristine landscapes. Zion is a must along with Bryce National Park and Arches National Park.
Toasting the mountains? Brilliant! Toast to you for these fantastic images and details. I have wanted to do this trip for ages. Next summer.


text:
Global Regulatory Update, June 28-July 4, 2020
The Civil Aviation Authority of Malaysia issued on June 14 COVID-19 guidelines for the aviation industry, including common cleaning, disinfection and safety measures for flight decks, passenger cabin and cargo compartments, specific disinfection measures for flight decks and specific disinfection measures for maintenance.
The Civil Aviation Safety Authority of Australia is renewing the instrument CASA EX74/17 for drug and alcohol management plan (DAMP) organizations collecting and screening of oral fluid and urine body samples outside capital city areas, which is due to expire on June 30, 2020. This instrument exempts a DAMP organization located outside an Australian capital city from the requirements of having an accredited collecting agency conduct oral fluid and urine body sample collection and screening for the presence of drugs, provided certain conditions are met.
Indonesia's Director General of Air Transportation, Novie Riyanto, says that aircraft passenger capacity will be increased gradually with stricter health protocol settings, both at the departure airport and also arrival as well as in the cabin of the aircraft. More than 85% of Indonesia's passenger aircraft are now equipped with high efficiency, particulate air (HEPA) air circulation. ATR aircraft, although not using HEPA, have a two-piece Environment Control System that renews air every 5-7 min.
India's Director General Civil Aviation has extended the deadline for dangerous goods training to Sept. 30, 2020.
In order to streamline procedures and reduce costs, EASA will begin to issue all of its approvals in a digital format. These are expected to replace the past practice of issuing paper certificates. As a security measure, data can be cross checked against valid approvals on the EASA website. EASA has a two stage approach for this transition. In stage one, EASA will issue some product approvals and will gather data about the program. It will use this data to improve their processes before entering stage two. In stage two, EASA will begin issuing all other product and organization approvals in digital format. The first stage of this program takes effect June 22.
EASA has issued airworthiness directive 2020-0139 for Airbus A350-1041s and -941s, requiring inspection of horizontal tail plane lateral load fitting bushings, effective July 6, 2020.
EASA has issued airworthiness directive 2020-0036R1 for Airbus A320 family, implementing time limits and maintenance checks under airworthiness limitations section part 2, damage tolerant airworthiness limitation items, effective July 1, 2020.
EASA has issued proposed airworthiness directive 20-096 for Airbus A320 family, requiring pressure check on emergency escape slide raft inflation reservoir, effective 14 days after airworthiness directive is issued.
EASA has issued proposed airworthiness directive 20-097 Rolls-Royce Deutschland Trent 1000s, requiring retirement of Fuel Pump, effective 14 days after airworthiness directive is issued.
FAA has issued airworthiness directive 2020-11-12 for certain Boeing 737-8s and -9s, requiring a detailed inspection of thumbnail fairing panels and mid-strut fairing panels for excessive rework of the metallic, aluminum foil inner surface layer, replacement of any excessively reworked panels and modification of the thumbnail fairing assembly to ensure adequate bonding, effective July 30, 2020.
FAA has issued airworthiness directive 2020-13-07 for all Rolls-Royce Deutschland Trent 1000-D2s, -J2s and -K2s, with fuel pump, part number G5030FPU01, installed, requires removal and replacement of the fuel pump with a part eligible for installation, effective July 13, 2020.
Transport Canada has issued airworthiness directive CF-2020-23 for MHI RJ Aviation CRJ700s and 900s, requiring identification and rectification of wing anti-ice system piccolo duct holes not conforming to drawing requirements, effective July 8, 2020.
A listing of airworthiness directive and bulletins from around the world.
Global Regulatory Update, June 21-27, 2020
Global Regulatory Update, June 7-13, 2020
Global Regulatory Update, May 31-June 6, 2020


Blog home > All posts > Archive > Customer Service Tips > Interior design inspiration dates for your diary!
Interior design inspiration dates for your diary!
An international design fair for furniture, fashion and jewellery, Blickfang is the perfect way to discover new and emerging design talent from all around the world.
Design Trends is one of the world's most prestigious exhibitions dedicated to showcasing the very latest trends from the world of interior design.
Heimtextil is the leading international fair held each year in Frankfurt for everyone working in textiles. The exhibition features a comprehensive portfolio for interiors and furnishings from products for windows, upholstery, floors and walls to textiles for the bedroom, bathroom and table.
IMM is the world's biggest furnishing show, and in January more than 1,100 companies from 50 countries will present their products, providing the latest in every style, and for every budget.
Interiors UK is the largest interiors exhibition for everyone in interior design and architecture. January's show brings together an exciting array of inspiring interiors products from more than 600 exhibitors, including big brands, international trend-setters, leading furniture manufacturers and upcoming designers.
Maison & Objet is a prestigious international industry event for interior design held at the Paris-Nord Villepinte Exhibition Center. It offers a unique opportunity to gain an insight into the latest trends in decoration, furniture, home furnishings, with an unrivalled menu of collections, exhibitions and lectures.
What interior design shows and exhibitions are you most looking forward to?