Systems and methods for managing alarms from recorders are provided. An exemplary method comprises the steps of: receiving alarm alerts from one or more recorders by a central application module, the alarm alerts being operative to notify a user of a problem associated with the one or more recorders, storing the alarm alerts in an alarm database, and managing the alarm alerts by the central application module so that a user can view the alarm alerts.
This application is a continuation-in-part of copending U.S. utility application entitled, "SYSTEMS AND METHODS FOR MANAGING RECORDERS FROM A CENTRAL POINT OF ADMINISTRATION," having Ser. No. 11/359,325, filed on Feb. 22, 2006, which is entirely incorporated herein by reference.
The present invention is generally related to managing of recorders.
As shown in FIG. 1, a call center premises 103 includes branches 126, 129, 133, in which each branch includes a recording system 105, 107, 110. The recording. systems 105, 107, 110 include recorder computing devices 116, 119, 123 that are connected to recorders 106, 109, 113, respectively. The recorders record interactions between an agent and a customer or between agents, such as conversations in a TDM or IP environment, instant messenger (IM) chatting, and video conferencing, for example.
Each computing device includes a recorder manager (not shown) that controls all components, alarms and other activities associated with a corresponding recorder. Notably, if a user has access to such a recorder at this level, the user has full control of all the features on the recorder. However, a user in branch 126 can control the features on the recorder 106, but cannot control the features on recorders 109, 113 in branches 129, 133. Thus, recorder control is somewhat segmented.
Disclosed is an enterprise manager that enables a centralized control of recorders. The enterprise manager can be deployed within a central application module, within a company premises, distributed across multiple geographic locations, and/or embedded into the network as a service on a network infrastructure, including legacy infrastructure and potentially VoIP-based infrastructure. The enterprise manager can provide security through setting access levels to individual roles and users. The enterprise manager can provide a hierarchical based management display of installed recorders, update authentication servers associated with a recorder from the enterprise manager, and implement reliable messaging to achieve a task. The enterprise manager can display alarms from all of the recorders in a hierarchical list, and copy recorder configuration across recorders. Such an enterprise manager can be administered at a centralized location and/or be embedded into a network as a service on the network and/or as intelligence in the network infrastructure.
Systems and methods for managing alarms from recorders are provided. An exemplary method comprises the steps of: receiving alarm alerts from one or more recorders by a central application module, the alarm alerts being operative to notify a user of a problem associated with the one or more recorders, storing the alarm alerts in an alarm database, and managing alarm alerts by the central application module so that a user can view the alarm alerts.
In some embodiments, a user may be able to easily and quickly advance (that is, drill down) to the recorder of interest responsive to receiving an alarm alert and take any necessary corrective action, such as reset the recorder or clear the alarms. The user can even review the various alarms, such as when the alarms were last triggered and how many alarms of that type have occurred.
Other systems, methods, features, and advantages of the present invention will be or become apparent to one with skill in the art upon examination of the following drawings and detailed description. It is intended that all such additional systems, methods, features, and advantages be included within this description, be within the scope of the present invention, and be protected by the accompanying claims. It is intended that all such additional systems, methods, features, and advantages included within this description, be within the scope of the present invention and be protected by the accompanying claims.
FIG. 1 is a schematic view of an embodiment of a prior art system for managing recorders in a call center premises.
FIG. 2 is a schematic view of an embodiment of a system for managing recorders in a call center premises.
FIG. 3 is a sequence diagram of an embodiment of a system, such as shown in FIG. 2, in which recorders in a call center premises can be managed through a single central application module.
FIG. 4 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for administrators to manage roles of users.
FIG. 5 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for administrators to create and edit roles of users.
FIG. 6 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for administrators to manage access rights of users.
FIGS. 7A-B are sequence diagrams of an embodiment of a system, such as shown in FIG. 2, in which a recorder can be updated to communicate with an authentication server.
FIG. 8 is a sequence diagram of an embodiment of a system, such as shown in FIG. 2, in which reliable messaging between a central application module and a recorder computing device is achieved.
FIG. 9 is a flow diagram that illustrates operation of an embodiment of an enterprise manager that manages alarms from recorders in a call center premises.
FIG. 10 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for creating and editing site groups that can be viewed in an enterprise manager.
FIG. 11 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for creating and editing sites within site groups, such as shown in FIG. 10.
FIG. 12 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for creating and importing recorders to sites, such as shown in FIG. 11.
FIG. 13 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for viewing recorder alarms in a site group, such as shown in FIG. 10.
FIG. 14 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for viewing recorder alarms in sites, such as shown in FIG. 11.
FIG. 15 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for copying settings of one recorder to another recorder.
Disclosed herein are systems and methods for managing recorders in call center premises, such as through an enterprise manager. The enterprise manager enables a centralized control of recorders. The enterprise manager can be administered at a centralized location, e.g., within a company premises, in a single central application module, and/or embedded into a network as a service on the network and/or as intelligence in the network infrastructure.
Exemplary systems are first discussed with reference to the figures. Although these systems are described in detail, they are provided for purposes of illustration only and various modifications are feasible. After the exemplary systems have been described, examples of flow diagrams and sequence diagrams of the systems are provided to explain the manner in which a voice communication can be recorded.
Referring now in more detail to the figures, FIG. 2 is a schematic view of an embodiment of a system for managing recorders in a call center premises. The system 200 can be located in a call center premises 203 that includes a central application module 252. Server 252 can be located in headquarters 251 and is connected to a network 209 (e.g., wide area network (WAN), local area network (LAN), virtual private network (VPN), and Internet). Recording systems 213, 223 can be located in branches 216, 236 and include recorders 206, 226 that are connected to recording computing devices 217, 227 having browsers 219, 229, respectively. Each recording system 213, 223 is connected to the network 209, which communicates with the central application module 252, a first authentication server 253, and a second authentication server 265.
The central application module 252 comprises a processing device 269, memory 253, one or more user interface devices 276, one or more input/output (I/O) devices 279, and one or more networking devices 283, each of which is connected to a local interface 273. The processing device 269 can include any custom made or commercially available processor, a central processing unit (CPU) or an auxiliary processor among several processors associated with the central application module 252, a semiconductor base microprocessor (in the form of microchip) or a macroprocessor. The memory 253 can include any one or a combination of volatile memory elements (e.g., random access memory (RAM), such as DRAM, SRAM, etc.) and non-volatile memory elements (e.g., ROM, hard drive, tape, CD-ROM, etc.).
The one or more user interface devices 276 comprise elements with which the user (e.g., user and supervisor) can interact with the central application module 252. Where the central application module 252 comprises a personal computer (e.g., desktop or laptop computer, or similar device), these components can comprise those typically used in conjunction with a PC such as a display device 287 (having display diagrams 287), headset device, keyboard, and mouse.
The one or more I/O devices 279 comprise components used to accelerate connection of the central application module 252 to other devices and therefore, for instance, comprise one or more serial, small computer system interface (SCSI), universal serial bus (USB), or IEEE 1394 (e.g., Firewall™) connection elements. The networking devices 283 comprise the various components used to transmit and/or receive data over the network 209, where provided. By way of example, the networking devices 283 include a device that communicates both inputs and outputs, for instance, a modular/demodular (e.g., modem), a radio frequency (RF), or infrared (IR) transceiver, a telephonic interface, a bridge, and a router, as well as a network card, etc.
Memory 253 normally comprises various programs (in software and/or firmware), including an operating system (O/S) 256, an enterprise manager 259, a persistence database 266, and a reliable messaging application 267. The O/S 256 controls the execution of programs, including the enterprise manager 259 and reliable messaging application 267, and provides scheduling, input/output control, file and data, management, memory management, communication control and related services. The enterprise manager 259 facilitates the management of recorders in the call center premises 203 as well as enterprise-wide security, events, and activities. Typically, a process of the enterprise manager 259 involves communicating with the recorder computing devices 217, 227 via the network 209 and managing the recorders, particularly configuring roles of users to have specific access rights with respect to the recorders. Operation of the enterprise manager 259 is described in relation to FIG. 3.
The enterprise manager 259 can update authentication information with the recorder computing devices to communicate with a first authentication server 263 and a second authentication server 265. The operation of updating information with the recorder computing devices to communicate with a first authentication server 263 and a second authentication server 265 is described in relation to FIGS. 7A-B. The reliable messaging application 267 assures that the recorder computing devices perform messages sent by the enterprise manager 259. Operation of the reliable messaging application 267 is described in relation to FIG. 8. The enterprise manager 259 and reliable messaging application 267 can be administered at a centralized location and/or embedded into a network as a service on the network and/or as intelligence in the network infrastructure.
FIG. 3 is a sequence diagram of an embodiment of a system, such as shown in FIG. 2, in which recorders in a call center premises can be managed through a single central application module. Beginning with event 303, an administrator logs into the enterprise manager using an administrator's login information. Once the administrator is logged into the enterprise manager, the administrator can assign roles to users with specific access rights and privileges to allow them to use recorder administration features. Roles are used to group privileges so that they can be easily assigned to others. Hence, the enterprise manager provides a role-based security environment for operating the recorders. For example, the administrator can assign user #1 to have access to recorder 226 that is located in Chicago (branch 236). User #1 can have specific access rights that can be determined down to a high degree of granularity. Such access rights typically take the form of view or edit rights to a particular area of configuration within the recorder. Examples of display diagrams in FIGS. 4-6 illustrate how the administrator assigns roles to the users.
The assigned roles for the users are transmitted to the recorder computing devices as shown at event 306. At event 309, the recorder computing device configures the roles of the users based on the information received from the enterprise manager. At event 313, the recorder computing devices confirm that the roles of the users are assigned, and at event 319, the administrator can logout of the system. At event 323, the users log into the recorder computing devices with assigned roles enabling the users to perform recorder administration features. At event 329, the users perform the roles that were assigned by the administrator, and at event 333, the users log out of the recorder computing devices. It should be noted that the role-based security method could be applied in a retailing or banking environment. For example, in a banking environment, a primary user, e.g., a parent, can allocate privileges to secondary users, e.g., his/her kids. The privileges could include being able to pay bills up to a certain amount of money or being able to only pay a certain credit card bill, for example.
FIG. 4 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for administrators to manage roles of users. In this example, profiles of the administrator and users have been created and these persons can access the assigned recorder computing devices and the enterprise manager. In addition, users created locally in a branch on a recorder have full privileges on that recorder but do not have access to the enterprise manager until they are created in the environment of the enterprise manager. Once the profiles are created, users can be assigned usernames and passwords as well as their roles.
The administrator can view available roles as shown in display diagram 289 a by selecting file menu "General Setup" 403 and option "Roles Setup" 406. The display diagram 289 a illustrates a list of available roles that includes fields such as role name 409, default role 413, description 416, and modules 419. A Yes/No text area in the default role field 413 indicates that the role is to be assigned to users if no other is assigned to the role. The modules field 419 indicates the level of security assigned to the role. Within each module, a subset of security levels exist. For example, administrator 423 does not require a user to be assigned to the role at all times and is assigned the following level of security: Authorization, Enterprise Management Tool, Integration Server Access, Organization, People, Personal Profile, System Management, and What If. Display diagram 289 a includes action features 426 such as setting a default role 429, creating a new role from existing roles 433, creating new role 436, editing role 439, and deleting role 443.
FIG. 5 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for administrators to create and edit roles of users. An administrator can create and edit roles as shown in display diagram 289 b by selecting create new role option 436 and edit role option 439 of action features 426 in FIG. 4. If the administrator selects create new role 436, a role can be created. Referring to FIG. 5, the administrator selected role name "Configure Recorder" 503 from the list 409 and edit role option 439 of the action features 429 in FIG. 4, which then provides display diagram 289 b entitled "Edit Role". The display diagram 289 b illustrates a list of privileges 506 that can be assigned to the Configure Recorder role 503. The privileges 506 for Configure Recorder role 503 that are selected include, for example, view archive configuration 509 having edit archive configuration 513, view consolidator having edit consolidator 516, and view installation hierarchy 523. The view hierarchy enables an administrator to assign a role to a user at any point within the recorder hierarchy.
FIG. 6 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for administrators to manage access rights of users. After the roles have been created and the privileges assigned to the roles, the administrator can assign the roles to the users. The administrator can view and edit access rights of the users as shown in display diagram 289 c by selecting file menu "People" 603 and "Access Rights" option 606. View field 609 enables the administrator to choose a user from a dropdown list of groups of users. Name field 613 is a list of all users in the group specified under the view field 609. The administrator can select a user on the list of the name section 613 to view and edit the access rights of the selected user. UserName field 616 shows the username used by the user whose access rights are being viewed. Assigned role field 619 enables the administrator to assign and edit the roles of the user.
Installation scope field 623 enables the administrator to assign and edit scopes granted to the user, such as one or more geographic locations or sites. In this example, the installation scope field provides a hierarchy list of geographic locations or sites. An enterprise site is the top level and a UK site is a sub-level of the enterprise site. Glasgow, London, and SC sites are sub-levels of the UK site. The administrator gave access rights of recorders (gl-rec1, gl-rec2, and gl-rec3) to the User within the Glasgow site. This would limit the user capabilities at the Glasgow site and the user would not be given access to non-selected sites, such as the London and SC sites. That said, the user might not be able to view the non-selected sites. Additionally or alternatively, the hierarchy list can be structured as business units. For example, an enterprise site is the top level and billing service and customer service sites are sub-levels.
FIGS. 7A-B are sequence diagrams of an embodiment of a system, such as shown in FIG. 2, in which a recorder can be updated to communicate with an authentication server. Beginning with event 703, an administrator logs into an enterprise manager using, for example, username and password, and transmits login information to a recorder computing device. At event 706, the recorder computing device requests authentication validation associated with the login information to a first authentication server. At event 709, the first authentication server validates the login information and transmits authentication validation associated with login information to the recorder computing device. At event 713, the recorder computing device confirms successful login with the enterprise manager.
At event 716, the enterprise manager instructs the recorder computing device to update the authentication server by using a second authentication server as a primary authentication server for the enterprise manager and the first authentication server as a secondary authentication server for the enterprise manager. At event 719, the recorder computing device configures to use the second authentication server as primary authentication server for the enterprise manager and the first authentication server as a secondary authentication server for the enterprise manager.
Additionally or alternatively, if the recorder computing device cannot configure to use the second authentication server, the recorder computing device can automatically be configured to use the first authentication server. Additionally or alternatively, the enterprise manager saves the settings of the first authentication server and enables users to manually revert to the saved settings of the first authentication server if the recorder computing device cannot configure to use the second authentication server. The saved settings are transmitted to the recorder computing device, which configures to use the first authentication server.
Additionally or alternatively, the first authentication server can be configured as a primary authentication server for logging into the recorder manager and the second authentication server can be configured as the secondary authentication server for logging into the enterprise manager. Additionally or alternatively, the first authentication server can be configured as a primary authentication server for logging into the enterprise manager, and the recorder can be configured to communicate with the second authentication server for updating the authentication server of the recorders. Additionally or alternatively, the recorder can be configured to continue using the first authentication server as a primary authentication server and then use the second authentication server as a secondary authentication server.
At event 723, the recorder computing device confirms successful configuration to use the second authentication server with the enterprise manager. At event 725, the administrator logs out of the enterprise manager. At event 726, once the recorder computing device successfully configures to use the second authentication server, a recorder manager and/or the enterprise manager transmit login information to the recorder computing device. At event 736, the recorder computing device provides authentication information associated with the login information to the second authentication server pursuant to the enterprise manager updating the authentication server. At event 739, the second authentication server validates the authentication information and transmits validation information associated with authentication information to the recorder computing device.
If the second authentication server cannot validate the authentication information due to, for example, malfunction of the second authentication server, the recorder computing device detects the malfunction status and automatically configures to use the first authentication server and transmits the authentication information to the first authentication server. Additionally or alternatively, the enterprise manager can detect and indicate to a user that the second authentication server has malfunctioned. The enterprise manager enables the users to manually revert to saved settings of the first authentication server as mentioned above. Because the authentication process between the recorder computing device and the first authentication server had been successful before, the first authentication server should validate the authentication information associated with the login information. Either after event 733 or event 739, the recorder computing device confirms successful login with the enterprise manager as shown at event 741. An advantage, among others, is that this method provides two chances for the recorder computing device to authenticate the login information of the user, either at the second authentication server or the first authentication server, which potentially assures that the authentication process is successful. In other words, the method can prevent administrators from locking themselves out of the system.
It should be noted that the enterprise manager enables the user to monitor the authentication servers that have been successfully (or unsuccessfully) configured with the corresponding recorder computing device. That is, the enterprise manager can provide a list of authentication servers along with status information indicating whether the authentication servers have been successfully (or unsuccessfully) configured with the corresponding recorder computing device. Another advantage, among others, is that this method can provide an enterprise manager upgrade path that does not require having to physically go around to each recorder and manually update the recorder configuration.
Additionally or alternatively, the enterprise manager and the first authentication server are integrated in a first computing system, and the second authentication server and a second enterprise manager are integrated in a second computing system. After the recorder computing device has been reconfigured to communicate with the second computing system, the administrator can immediately use the second enterprise manager without having any downtime of the system for updating the recorder configuration.
FIG. 8 is a sequence diagram of an embodiment of a system, such as shown in FIG. 2, in which reliable messaging between a central application module and recorder computing device is achieved. Beginning with event 803, an enterprise manager transmits messages to a persistence database. The messages can include, but are not limited to, instructions, such as instructions for changing an extension on the recorder and changing a configuration of the recorder, for example.
The persistence database arranges and transmits the messages in sequential order to a reliable messaging application at events 806 and 809, respectively. Some messages are performed in sequential order so that intended tasks associated with the messages can be achieved. For example, a first task has three messages A, B, and C and a second task has four messages D, E, F, and G that are arranged in first and second sequential orders, respectively. The first and second tasks are achieved by completing the messages A, B, C, D, E, F, and G in sequential order. If instructions associated with the message A of the first task are performed and instructions associated with the message B of the first task cannot be performed, then the first task can not be achieved. If such happens, the persistence database stops transmitting the messages for the first task and begins to transmit the messages of the second task. The persistence database resumes transmitting the messages of the first and second tasks if the tasks are not achieved. The persistence database assures that the messages of the intended tasks are performed in blocks so that the associated tasks can be achieved.
The reliable messaging application transmits the messages to the recorder computing message at event 813. At event 816, the reliable messaging application provides status of the messages indicating whether the reliable messaging application transmitted the messages. For example, the status of the message could confirm that the message has been received and processed without error. At event 819, the recorder computing device receives the messages and confirms that performance of the messages was successful (or unsuccessful). At event 826, if the recorder computing device receives and performs the messages successfully, then the reliable messaging application communicates with the persistence database to delete the performed messages from the database. If the recorder computing device does not perform the messages successfully, the sequence returns to 809 in which the persistence database transmits the messages in sequential order, as indicated at event 829. An advantage, among others, of the reliable messaging operation is that the message can be performed even when the enterprise manager malfunctions. The reliable messaging application will continue to send the message until the message is successfully processed or deleted from the system by the user. Alternatively or additionally, the reliable messaging application can repeat transmitting of the messages for a certain number of times, e.g., 25 times. After the certain number of times, the reliable messaging application stops transmitting the messages and notifies the user via the display device 287 that the messages cannot be achieved.
Before a user can be assigned their roles within a call center premises, an administrator can create or edit sites, site groups, and users using the enterprise manager. Creating sites and site groups allows administrators to organize recorders according to their geographical or business needs. The administrator can assign the users privileges to access software installation configurations that are restricted to a sub-hierarchy of the enterprise manager. Privileges may also be restricted at the site group or site level. Site groups are collections of sites in the enterprise hierarchy that facilitate the administration and security for installed recorders. The display diagrams of FIGS. 10-14 illustrate examples of how the administrators create or edit sites, site groups, and users, and view alarms from recorders.
FIG. 9 is a flow diagram that illustrates operation of an embodiment of an enterprise manager that manages alarms from recorders. Beginning with block 901, the enterprise manager receives alarm alerts from the recorders and in block 904, stores the alarm alerts in an alarm database (not shown). In block 907, the received alarm alerts are associated with the recorders that originated the alarm alerts. In block 910, the enterprise manager manages the alarm alerts so the user can view the alarm alerts and address the alarm alerts. In particular, the enterprise manager utilizes a hierarchy list to show alarm statuses at any point within that hierarchy. A user may be able to easily and quickly advance (that is, drill down) to the recorder of interest responsive to receiving an alarm alert and take any necessary corrective action, such as reset the recorder or clear the alarms. The user can even review the various alarms, such as when the alarms were last triggered and how many alarms of that type have occurred. It should be mentioned that the corrective action can be performed if the user has access rights to the recorders, as mentioned above in relation to FIG. 6.
FIG. 10 is an exemplary display diagram from the display device of the central application module, such as shown in FIG. 2, that illustrates a graphical user interface for creating and editing site groups that can be viewed in an enterprise manager. Display diagram 289 d appears by selecting file menu "General Setup" 403, "Recorders" option 906 and "Settings" folder 909. An administrator can create a site group by selecting "Create Site Group" option 916 of action features 919. In FIG. 9, for example, the administrator selected option 916 to create a UK site group 923 with description 926. Once the UK site group is created, the administrator can edit the UK site group information by selecting the UK site group icon 929 in installations hierarchy section 933 and change the name and description of the UK site group. The administrator can also delete the site group by selecting the UK site group icon 929 and click on option "Delete" 936 of action features 919.
FIG. 11 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for creating and editing sites within site groups, such as shown in FIG. 10. Once the administrator has created the site groups, the administrator can create sites with the site group. For example, by selecting the UK site group icon 929 and option "Create Site" 913 of action features 919 in FIG. 10, the administrator can create sites representing cities, such as Glasgow 939, London 943, and SC 946, within the UK site group 929, as shown in display diagram 289 e. The administrator can edit the sites information by selecting the sites icons 939, 943, 946 in the installations hierarchy section 933 and change the recorder type 947, name 951 and description 949 of the sites. The administrator can also delete the sites by selecting the sites 939, 943, 946 and click on option "Delete" 956 of action features 959.
FIG. 12 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for creating and importing recorders to sites, such as shown in FIG. 11. Once the administrator has created the sites, the administrator can create and import recorders to the sites. For example, by selecting the Glasgow icon 939 and "Create Recorder" option 953 of action features 959 in FIG. 11, the administrator can create and import recorders, such as GL-REC1 969, GL-REC2 973, and GL-REC3 976, within the Glasgow site 939, as shown in display diagram 289 f. The administrator can edit the recorder information by selecting the recorder icons 969, 973, 976 in the installations hierarchy section 933 and change the name 983 and description 986 of the recorder. The administrator can further change the recorder connection details 989, in particular, server name 993 and port number 996 of the recorder. Referring now to FIG. 11, the recorders can be deleted from the installations hierarchy section 933 by selecting the recorders icons 969, 973, 976 and clicking on option "Delete" 956 of action features 959.
FIG. 13 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for viewing recorder alarms in a site group, such as shown in FIG. 10. Display diagram 289 g appears by selecting file menu "System" 1003, "Alarms" option 1006 and "Alarm Status" folder 1009. An administrator can select any of the site groups to display alarms associated with recorders assigned to the selected site group, as shown in Alarm Summary section 1013. For example, the administrator selected the UK site group 929 and the enterprise manager displays the alarm summary 1013 for the UK site group, which includes status indicia 1016, the Glasgow site name 1019, seven active alarms 1023, one error 1026, and the latest alarm time 1029 (e.g., Aug. 22, 2005 at 2:21 PM). Status indicia 1016 shows the status of alarms by color (red, grey and green), with red (unhappy face) indicating an active alarm or a communication error requiring attention, green (happy face) indicating no active alarms or errors, and grey indicating that the recorder's status has not been updated. The active alarms 1023 show the total number of active alarms from recorders in the displayed site group or site. The errors 1026 show the number of recorders with which the enterprise manager cannot communicate. The name 1019 indicates the sites regarding which the alarm had been triggered.
FIG. 14 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for viewing recorder alarms in sites, such as shown in FIG. 11. Display diagram 289 h appears by selecting on any sites in the installations hierarchy section 933 in FIG. 13 to display alarms associated with recorders assigned to the sites, as shown in Alarm Summary section 1033. For example, by selecting the Glasgow site 939 in FIG. 13, the alarm summary 1033 for the Glasgow site is displayed and includes: a status indicia 1016, the names of the recorders 1033 assigned to the Glasgow site 939, active alarms 1023 that include seven alarms from a recorder, zero error 1026, the name 1043 of the recorder computing device on which the alarm had been triggered, the latest alarm time 1029 (e.g., Aug. 22, 2005 at 1:48 PM), and the latest update time 1036 (e.g., Aug. 22, 2005 at 1:48 PM). Additionally or alternatively, a user can be notified by sending an email or any notification mechanism when an alarm event exists.
Each alarm can have different email profiles associated with it. Such email profiles can be used to indicate that an alarm notification is to be sent to an individual or group that is interested in that event. For example, a user who is managing an archive system might get notifications of events that are appropriate to that role. Each individual recorder manages the e-mailing of notification alerts and hence the profiles of each recorder can be different if so desired.
FIG. 15 is an exemplary display diagram from the display device of a central application module, such as shown in FIG. 2, that illustrates a graphical user interface for copying settings of one recorder to another recorder. The enterprise manager allows for copying of settings of one recorder to another recorder, such as shown in display diagram 289 i. The user can select a configured recorder in the installations hierarchy section 933, such as uk-recorder-1 1056 and uk-recorder-2 1059. The user can further select components of the selected recorder to be copied in "Select components to copy" section 1053. For instance, the user has selected the following components to be copied: alarms 1063, consolidator 1069, voice card E1T1 1066 and voice card analog 1073. Once the configurations of the selected recorders have been copied, the user can select the recorders to receive the copied configuration.
In other words, configuration and key parameter data can be copied from one source recording system to one or more target recording systems. The source data may be selected from a list of key functional areas, such as in the "Selected components to copy" section 1053. The configuration data is then applied to the target recorders in such a way as to update the configuration of the functional areas selected. Any data that is unique to a given recording system is maintained with only the non-unique data being updated. The source and target recording systems do not need to be identical in their capabilities. The configuration data will be applied to any available instances of the functional area to be configured on the target systems.
An advantage, among others, of this copying method is that a copy of the recorders configuration does not have to include all available components but selected components, as mentioned above. Another advantage, among others, is that the source recording systems may have different physical configurations than the target. Those components that are the same can be copied from the source recording system to the target recording system. Another advantage, among others, is that, in the case of functions where there may be multiple instances in the source recorder, the first in the configuration list is used.
Another advantage, among others, is where there are multiple instances of a feature to be configured in the source recorder, then all instances can be applied with the configuration data. For example, the configuration data from the first analog card in the source recorder can be applied to the 15 cards in the target recorder. Another advantage, among others, is that non-unique data can be copied to the source system, such as Card ID or Serial numbers. Another advantage, among others, is that the configuration copy is delivered through the guaranteed delivery process within the enterprise manager. Another advantage, among others, is that the status of the configuration copy and any failures are reported.
The enterprise manager allows an administrator to organize other recording assets under sites. A site is defined as a logical collection of remote components, while a site group is defined as a logical collection of sites. The enterprise manager can integrate other remote components spread across the enterprise such as an Audio Server, Central Archive Manager, Multimedia Server & BDR Server.
Additionally or alternatively, the enterprise manager enables a user to install one or more audio servers to a site and/or site group level, which allows an application layer to determine the location of the audio server for load balancing and proximity determination purposes. Additionally or alternatively, the enterprise manager enables an administrator to install one or more central archive manager (CAM) servers at a site and/or site group level, which allows the administrator to determine which recorders are associated with which CAM Server. This flexibility allows a company to distribute the load of archiving across multiple recorders on different servers. Each CAM server can run its own archival campaigns, which can be independent from CAM Servers.
Additionally or alternatively, a multimedia Post-processing (MMP) server can be configured on a specific recorder or installed on a separate server. The MMP server is capable of stitching contents recorded on different recorders, and converting the encoding of the recorded calls, for example. The enterprise manager allows registration of one or more MMP servers at a site and/or site group level. This allows an application layer to perform load balancing and perform least cost routing. Additionally or alternatively, multiple business device recorder (BDR) servers can be registered at a site and/or a site group level. Hence, to represent the relationship between the recorders and BDR servers, the enterprise manager can represent a topology between the recorders and BDR Servers.
It should be noted that the any process descriptions or blocks in flow charts should be understood as representing modules, segments, or portions of code which include one or more executable instructions for implementing specific logical functions or steps in the process, and alternate implementations are included within the scope of the preferred embodiment of the present invention in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved, as would be understood by those reasonably skilled in the art of the present invention.
copying configuration and parameters from a source recorder associated with a first alarm alert to a target recorder, the configuration and parameters being applied to the target recorder to update predetermined functional areas of the target recorder.
2. The method as defined in claim 1, further comprising assigning the one or more recorders to site groups and sites.
3. The method as defined in claim 2, further comprising associating the alarm alerts with the one or more recorders that originated the alarm alerts and associating the alarm alerts with the site groups and sites.
4. The method as defined in claim 3, further comprising displaying information corresponding to the site groups, sites, alarm alerts, and one or more recorders on a display device that enables a user to review an alarm alert of interest and take any corrective action.
5. The method as defined in claim 1, further comprising including one or more audio servers at one of a site and site group level, which allows an application layer to determine the location of the audio server for load balancing and proximity determination purposes.
6. The system as defined in claim 1, further comprising including one or more central archive manager (CAM) servers at one of a site and site group level, which allows the user to determine which recorders are associated with which CAM Server.
7. The method as defined in claim 1, wherein the receiving, storing and managing alarm steps are embedded as services within a network.
a central application module that communicates with the one or more recorder computing devices, the central application module being operative to receive and manage alarm alerts from the one or more recorders so that a user can view the alarm alerts by navigating the hierarchical view of recorders, the central application module further copying configuration and parameters from a source recorder associated with a first alarm alert to a target recorder, the configuration and parameters being applied to the target recorder to update predetermined functional areas of the target recorder.
9. The system as defined in claim 8, further comprising an alarm database that stores the alarm alerts and associates the alarm alerts with originating recorders.
10. The system as defined in claim 9, wherein the central application module is operative to manage sites and site groups, the central application module being operative to assign the one or more recorders to one of the sites and site groups.
11. The system as defined in claim 10, wherein the central application module is operative to associate the alarm alerts with the sites and site groups.
12. The system as defined in claim 11, wherein the central application module is operative to display the site groups, sites, alarm alerts, and one or more recorders on a display device that enables a user to review an alarm alert of interest.
13. The system as defined in claim 8, wherein the central application module enables a user to include one or more audio servers at one of a site and site group level, which allows an application layer to determine the location of the audio server to go to for load balancing and proximity determination purposes.
14. The system as defined in claim 8, wherein the central application module enables a user to include one or more central archive manager (CAM) servers at one of a site and site group level, which allows the user to determine which recorders consolidate to which CAM Server.
wherein the central application copies configuration and parameters from a source recorder associated with a first alarm alert to a target recorder, the configuration and parameters being applied to the target recorder to update predetermined functional areas of the target recorder.
16. The system as defined in claim 15, wherein the central application module is operative to manage sites and site groups, the central application module being operative to assign the one or more recorders to the sites and site groups.
17. The system as defined in claim 16, wherein the central application module is operative to associate the alarm alerts with the one or more recorders that originated the alarm alerts, the central application module being operative to associate the alarm alerts with the site groups and sites.
wherein the central application module uses a hierarchy list for the site groups, sites, alarm alerts, and one or more recorders to show alarm statuses at any point within that hierarchy.
Barkley, John et al., "Managing Role/Permission Relationships Using Object Access Types", Proceedings of the 3rd ACM Workshop on Role-Based Access Control, 1998, pp. 73-80.
Calkins, Bill, "Inside Solaris 9", New Riders Publishing, Nov. 2002, Chapter 18, 4 pages.
Covington, Michael J. et al., "Generalized Role-Based Access Control for Security Future Applications", 23rd National Information Systems Security Conference, Baltimore, Oct. 2000, 11 pages.
Dridi, G. et al., "Administration of an RBAC System", Proc. Hawaii International Conference on System Sciences (HICSS-37), 2004, 6 pages.
e-Learning the future of learning, THINQ, Limited, London, Version 1.0 (2000).
Ferraiolo, David F. et al., "Role-Based Access Control", Artech House, 2003, Chapters 2-5, 10 and 12, 163 pages.
Ferraiolo, David F. et al., Role-Based Access Control (RBAC), Features and Motivations, 1995, 8 pages.
Guo, Yuxia, "User/Group Administration for RBAC", MS Thesis, University of Western Ontario, May 1999, 116 pages.
Illiner, Stefan et al., "Policy Controlled Automated Management of Distributed and Embedded Service Systems", Department of Computer Science, University of Dortmund, 6 pages.
Illiner, Stefan et al., "Security Service Adaptation for Embedded Service Systems", Changing Environments, 6 pages.
Larson, "Enhancing Performance Through Customized Online Learning Support," Technical Skills and Training pp. 25-7 (May/Jun. 1997).
Nakamura, Yuichi, "Simplifying Policy Management with SELinux Policy Editor", Hitachi Software Engineering Co., Ltd., 2005, http://selinux-symposium.org/2005/presentations/sessions4/4-2-nakamura.pdf., 34 pages.
Nyanchama, Matunda et al., "Access Rights Administration in Role-Based Security Systems", Database Security VIII: Status and Prospects, 1994, pp. 37-56.
Oh, Sejong et al., "A Model for Role Administration Using Organization Structure", Processings of the Seventh ACM Symposium on Access Control Models and Technologies (SACMAT'02), 2002, pp. 155-162.
Sandhu, Ravi S. et al., "Role-Based Access Control Models", IEEE Computer, vol. 29, No. 2, Feb. 1996, pp. 38-47.


text:
"""Formatter for the Mac appfirewall.log file."""

from plaso.formatters import interface

class MacAppFirewallLogFormatter(interface.ConditionalEventFormatter):
  """Formatter for Mac appfirewall.log file."""

  DATA_TYPE = 'mac:asl:appfirewall:line'

  FORMAT_STRING_PIECES = [
      u'Computer: {computer_name}',
      u'Agent: {agent}',
      u'Status: {status}',
      u'Process name: {process_name}',
      u'Log: {action}']

  FORMAT_STRING_SHORT_PIECES = [
      u'Process name: {process_name}',
      u'Status: {status}']

  SOURCE_LONG = 'Mac AppFirewall Log'
  SOURCE_SHORT = 'LOG'

redpajama_set_name: RedPajamaGithub


text:
Alice FitzAlan (or Fitzalan) may refer to:

 Alice de Warenne, Countess of Arundel (1287–1338), wife of Edmund FitzAlan, 9th Earl of Arundel

 Alice FitzAlan, Countess of Kent, daughter of Richard FitzAlan, 10th Earl of Arundel
 Alice FitzAlan, Baroness Cherleton, daughter of Richard FitzAlan, 11th Earl of Arundel

redpajama_set_name: RedPajamaWikipedia


text:
"President Barack Obama, a Harvard-trained lawyer and former professor of constitutional law, has made it particularly difficult for whistleblowers and has displayed a stunning disregard for the balance of power and the need for oversight of foreign policy decision making. He has pursued more leak investigations than all previous presidents combined since the passage of the Espionage Act in 1919. Several press disclosures have been referred to the Justice Department for investigation, and in May 2013 the department subpoenaed two months of records for twenty telephone lines used by Associated Post reporters and editors. This was the most aggressive federal seizure of media records since the Nixon administration. Attorney General Eric Holder even departed from First Amendment norms by approving an affidavit for a search warrant that named a Fox News reporter as a possible co-conspirator in violations of the Espionage Act, because the reporter might have received classified information while doing his job." (Read More) – Melvin A. Goodman, a senior fellow at the Center for International Policy. He is the author of the recently published National Insecurity: The Cost of American Militarism and the forthcoming "The Path to Dissent: The Story of a CIA Whistleblower". Goodman is a former CIA analyst and a professor of international relations at the National War College.
A Gallery of 9/11 Whistleblowers and WitnessesSimply click on any image to view additional material on each individual whistleblower.
William Bergman – In August 2001 the Federal Reserve Board of Governors issued a non-routine supervisory letter warning Fed banks to be vigilant in monitoring suspicious activity reports. At the same time, the United States' economy was experiencing its largest June-August spike in M1 money supply since 1947, with more than $5 billion being added to the currency in circulation over that period. Piecing this information together at the Federal Reserve Bank of Chicago two years later, economist Bill Bergman wondered if the sudden infusion of currency might have been an indicator of foreknowledge of the 9/11 attacks, as those with assets in danger of being frozen in the wake of such an attack would naturally want to liquidate their holdings before an investigation could occur. When Bergman wrote to the Board of Governors to ask for clarification as to why they had issued their supervisory letter, he was told that he had committed "an egregious breach of protocol in calling the Board staff and asking the question."
Sibel Edmonds – In the wake of 9/11, Sibel Edmonds heeded the FBI's call for Middle Eastern language experts to support their counterterrorism unit. Fluent in Turkish and Azerbaijani and conversational in Farsi, she joined the FBI as a translator on September 15, 2001. She soon discovered gross negligence and criminal conspiracy in the FBI and State Department, including deliberately mistranslated documents in the Bureau's possession before 9/11 that contained information about the attacks, nuclear spies being facilitated by top government officials and foreign operatives who were taken in for questioning after 9/11 being released because they were connected to those spy rings. A 2005 report from the Office of the Inspector General determined that none of Edmonds' allegations can be refuted. In 2009, Edmonds revealed that Osama Bin Laden had been working for U.S. intelligence right up to the day of 9/11.
Richard Andrew Grove – In 2000, Richard Andrew Grove was working for Silverstream Software, a software development company specializing in enterprise architecture software. By October of that year he had landed the firm their largest client in the company's history: Marsh & McLennan. After finding evidence that Silverstream was overbilling Marsh by nearly $7 million and being told to keep quiet by both his own management and those he confided to at Marsh, he was fired. After his termination, he was invited to present his evidence at a staff meeting in Marsh's offices where Marsh employees who were suspicious of such transactions themselves were gathered. That meeting was on the 98th floor of the World Trade Center. It was the 11th of September, 2001. And everyone who was in attendance at the meeting died there that day. Grove, who had been late for the meeting, survived. His remarkable story, as well as subsequent events, led him to start piecing together how 9/11 helped financial institutions and insurance companies cover up billions of dollars in fraud by eliminating those who were asking questions about it. Read more at: Richard Grove, Wall Street Whistleblower
Barry Jennings – Barry Jennings was the Deputy Director of Emergency Services for the New York City Housing Department. On the morning of 9/11, he received a phone call informing him that a plane had hit the World Trade Center and asking him to go to the Office of Emergency Management in World Trade Center Building 7. Arriving at the office with New York City Corporation Counsel Michael Hess, the men discovered that the OEM had been abandoned. When they attempted to leave there was a series of explosions inside the building, trapping them in the stairwell. Eventually Jennings and Hess were rescued by firefighters, and as they were leaving World Trade Center 7, they had to step over a number of bodies. Jennings' account contradicts the official government explanation of the collapse of World Trade Center 7 at 5:20 p.m. that day, which stated there were no explosions or casualties in the collapse. Jennings died on August 19, 2008 under extremely suspicious circumstances.
Susan Lindauer – As a U.S. Intelligence Asset, Susan Lindauer covered anti-terrorism at the Iraqi Embassy in New York from 1996 up to the invasion. Independent sources have confirmed that she gave advance warning about the 9/11 attack. She also started talks for the Lockerbie Trial with Libyan diplomats. Shortly after requesting to testify before Congress about successful elements of Pre-War Intelligence, Lindauer became one of the first non-Arab Americans arrested on the Patriot Act as an "Iraqi Agent". She was accused of warning her second cousin, White House Chief of Staff Andrew Card and Secretary of State Colin Powell that War with Iraq would have catastrophic consequences. Gratis of the Patriot Act, her indictment was loaded with "secret charges" and "secret evidence." She was subjected to one year in prison on Carswell Air Force Base in Fort Worth, Texas without a trial or hearing, and threatened with indefinite detention and forcible drugging to shut her up. After five years of indictment without a conviction or guilty plea, the Justice Department dismissed all charges five days before President Obama's inauguration. Lindauer has written a book Extreme Prejudice: The Terrifying Story of the Patriot Act and the Cover Ups of 9/11 and Iraq about her experience.
Coleen Rowley – When the so-called "20th hijacker" Zaccharias Moussaoui was detained on August 15th, 2001, agents in the Minneapolis FBI field office immediately sought a criminal warrant to search his belongings. Management at the FBI dealing with the request threw up numerous obstacles to the agents, and even withheld information from them, including the now-infamous Phoenix Memo written by an agent in Arizona warning of terrorists training in flight schools for a possible upcoming attack. The request was denied and agents were prevented from searching Moussaoui's laptop, which contained information that would have tipped the FBI off to the 9/11 plot. The Minneapolis field office Chief Counsel, Coleen Rowley, has been very public with her disgust at the conduct of FBI management during the case and its subsequent review, and she has supported causes like NYC CAN which seek to re-open the 9/11 investigation.
Kevin Ryan is former Site Manager for Environmental Health Laboratories, a division of Underwriter laboratories (UL).
Mr. Ryan, a Chemist and laboratory manager, was fired by UL in 2004 for publicly questioning the report being drafted by the National Institute of Standards and Technology (NIST) on their World Trade Center investigation. In the intervening period, Ryan has completed additional research while his original questions, which have become increasingly important over time, remain unanswered by UL or NIST.
Through interviews, presentations, and his work as co-editor at the online Journal of 911 Studies, Mr. Ryan works to bring out the truth behind the events of 9/11/01 for the benefit of all people. He writes a blog, Dig WIthin. His latest book is called, Another Nineteen.
Articles by Kevin Ryan
Text of E-mail Letter from Kevin Ryan to Frank Gayle
A Personal Decision, by 9/11 Whistleblower Kevin Ryan
Propping Up the War on Terror: Lies about the WTC by NIST and Underwriters Laboratories
Comments on Manuel Garcia's The Physics of 9/11
Manuel Garcia Sees Physics That Don't Exist
Looking for Truth in Credentials: The WTC "Experts"
Letter to Purdue President Cordova
The Top Ten Connections Between NIST and Nano-Thermites
The NIST WTC 7 Report: Bush Science reaches its peak
Demolition Access To The WTC Towers: Part One – Tenants
Demolition Access To The WTC Towers: Part Two – Security
Finally, an apology from the National Geographic Channel
Carlyle, Kissinger, SAIC and Halliburton: A 9/11 Convergence (Part Three of Series: Demolition Access To The WTC Towers)
Demolition Access To The WTC Towers: Part Four – Security
William Rodriguez – As a janitor holding a master key to the North Tower of the World Trade Center on the morning of 9/11, William Rodriguez risked his life till the very moment of the building's destruction helping those trapped inside the Towers to escape. But carefully curated from most mainstream reports on Rodriguez' remarkarble story is an equally remarkable fact: This 9/11 hero is in fact a 9/11 whistleblower, someone who has contradicted the official story of the September 11th attacks from day one. This is his story. To watch the full 9/11 Whistleblowers series, please CLICK HERE.
Indira Singh – As a risk management consultant for J.P. Morgan in 2001, Indira Singh was tasked with implementing the next generation of risk management software for the firm. Working for one of the largest financial institutions in the world, Singh wanted to choose a reputable software vendor for the task, one with a proven track record of working with the sensitive information of important clients. She solicited a presentation from Ptech, an enterprise architecture software firm whose clients included some of the most sensitive departments in the U.S. government, including the FBI, the Department of Defense, the Treasury, the IRS, the US Navy and the White House. After performing due diligence on the company, Singh discovered that it had been started in part by funds from Yassin Al-Qadi (the same Specially Designated Global Terrorist that Robert Wright's investigation had been focused on). She discovered many other disturbing links between Ptech officers and suspected terrorist organizations. Ptech had been conducting tests on the interoperability of FAA and NORAD computer systems in the event of an emergency on the morning of 9/11. When she tried to bring this information to the FBI in Boston she was told by one agent that she was in a better position to investigate the case than the Bureau was.
Edward Joseph Snowden (born June 21, 1983) is an American computer specialist who worked for the CIA and the NSA and leaked details of several top-secret United States and British government mass surveillance programs to the press.
Based on information Snowden leaked to The Guardian in May 2013 while employed at NSA contractor Booz Allen Hamilton, the British newspaper published a series of exposés that revealed programs such as the interception of U.S. and European telephone metadata and the PRISM, XKeyscore, and Tempora Internet surveillance programs. Snowden's release of NSA material was called the most significant leak in US history by Pentagon Papers leaker Daniel Ellsberg.
On June 14, 2013, United States federal prosecutors charged Snowden with espionage and theft of government property. Snowden had left the United States prior to the publication of his disclosures, first to Hong Kong and then to Russia, where he received temporary asylum and now resides in an undisclosed location.
Snowden has been a subject of controversy: he has been variously called a hero, a whistleblower, a dissident, a traitor, and a patriot. Snowden has defended his leaks as an effort "to inform the public as to that which is done in their name and that which is done against them." Some U.S. officials condemned his actions as having done "grave damage" to the U.S. intelligence capabilities while others, such as former president Jimmy Carter, have applauded his actions. Meanwhile, the media disclosures have renewed debates both inside and outside the United States over mass surveillance, government secrecy, and the balance between national security and information privacy.
J. Michael Springmann – A 20-year veteran of the State Department's Foreign service, J. Michael Springmann served 18 months as the head of the visa section at the U.S. consulate in Jeddah, Saudi Arabia in 1988-89. During that time he repeatedly rejected visa applications from unqualified individuals only to have his decisions overturned by the head of the consulate. When he returned to Washington, he discovered that the Jeddah consulate was being used as a place for funnelling Afghan mujahedeen into the U.S. for training, facilitated by the CIA on behalf of their asset, Osama bin Laden. The Jeddah consulate would be the very office that issued 15 of the alleged 9/11 hijackers' visas to enter the United States. After numerous complaints up the chain of command, Springmann's contract with the State Department was not renewed.
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Russell D. Tice is a former intelligence analyst for the U.S. Air Force, Office of Naval Intelligence, Defense Intelligence Agency (DIA), and National Security Agency (NSA). During his nearly 20 year career with various United States government agencies, he conducted intelligence missions related to the Kosovo War, Afghanistan, the USS Cole bombing in Yemen, and Operation Iraqi Freedom.
In December, 2005, Tice helped spark a national controversy over claims that the NSA and the DIA were engaged in unlawful and unconstitutional wiretaps on American citizens. He later admitted that he was one of the sources that were used in The New York Times reporting on the wiretap activity in December 2005.[2][3] After speaking publicly about the need for legislation to protect whistleblowers, Tice received national attention as the first NSA-whistleblower in May 2005 before William Binney, Thomas Andrews Drake, Mark Klein, Thomas Tamm and Edward Snowden came forward. (read more)
[embedplusvideo height="300″ width="484″ editlink="http://bit.ly/19UR8jq" standard="http://www.youtube.com/v/HfGQZazth6Y?fs=1″ vars="ytid=HfGQZazth6Y&width=484&height=300&start=&stop=&rs=w&hd=0&autoplay=0&react=1&chapters=&notes=" id="ep8660″ /]
Robert Wright – In the 1990s, Special Agent Robert Wright of the FBI's Chicago field office spearheaded an investigation into terrorist financing codenamed Vulgar Betrayal. The investigation uncovered information about Yassin Al-Qadi, a terrorist financier who would go on to be designated a global terrorist financier by the U.S. treasury in the wake of 9/11. Vulgar Betrayal led to information about the African embassy bombings in 1998 and resulted in the seizure of $1.4 million of terrorist financing. Despite the investigation's remarkable success, however, Wright was taken off of Vulgar Betrayal in 1999 and reduced to a paper pusher. In 2002, Wright went public with information about how his investigations had been systematically starved for funds, hindered and obstructed by FBI management and revealed that he believes 9/11 could have been prevented if he had been allowed to continue his investigation. The Bureau prevented him from releasing a book about his experience. He was threatened with legal action if he revealed any details about what he had been investigating.

redpajama_set_name: RedPajamaCommonCrawl


text:
Coyote Live
About Coyote
Contact Coyote
Filming To Begin On 'Black Panther 2' To Begin in July 2021
The sequel to the Marvel film Black Panther will begin filming in Atlanta next July. The sequel was temporarily put on hold after the death of Chadwick Boseman, who played the titular superhero. According to The Hollywood Reporter, initially the plan was to start production in March 2021.
Actor Tenoch Huerta is in talks to play one of the antagonists. Letitia Wright, Lupita Nyong'o, Winston Duke and Angela Bassett are expected to return for the next chapter, with many hinting that Wright's character Shuri may take on a more prominent role.
There has been no update yet on who might take over late Boseman's role and neither has the studio revealed its plans on how they will proceed without Boseman, although they have indicated that they will not use CGI to include the late star in the film. Boseman portrayed Black Panther and his alter ego, T'Challa, in the 2018 film. He was diagnosed with stage III colon cancer in 2016 and in August, the actor died at home in Los Angeles, with his wife and family members by his side.
Black Panther 2 to Begin Filming In July 2021
Via consequenceofsound.net
Actor Tenoch Huerta from Netfllix's Narcos: Mexico is in talks to play one of the film's…
Editorial credit: Cubankite / Shutterstock.com
Mary J. Blige and 50 Cent Teaming Up To Produce ABC Comedy 'Family Affair'
Chris Stapleton's "Starting Over" Debuts At No 1 On Billboard Country Albums Chart
Heartland Jobs
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text:
LG goes big on 4K curved OLED screens at CEDIA Expo
Stars of the LG stand at CEDIA Expo 2014 are the Korean giant's two curved OLED 4K screens, available in 65in and 77in sizes.
LG used its early morning breakfast briefing here at CEDIA Expo 2014 in Denver to launch its first curved OLED 4K screens for the US market, the $9999 65EC9700 and $24,999 77EG9700 (pictured above). We saw the early prototypes at CES back in January, but these are the finished production models.
Both sets are, according to LG, "the finest TV sets we can make". They feature LG's WRGB OLED technology, with each pixel made up of four sub-pixels to create roughly 33 million pixels to produce "the most lifelike colour and level of detail," the company claims.
The screens are just 4.5mm at their thinnest point (the depth of a few credit cards), have a gently curve to the screen and a bezel-less design. The latest HDMI standard and H.265 decoding are part of the spec so both TVs can handle 4K content from the likes of Netflix.
MORE: CES 2014 - LG shows off 2014 TV range
LG's 65in curved OLED 4K TV on sale in the US next month
Standard HD content is upscaled using LG's Tru-4K Engine Pro, and as on other 2014 LG models there's the new WebOS smart TV interface.
LG says the 65in model will be available in the US in October, with the 77in flagship following in November. There's no word yet on UK pricing or availability.
As for the rest of its TV range, LG says it will have a total of 16 4K sets in 2014 (OLED and LED) and that it is working with audio specialist Harman Kardon to improve the sound quality of its flat and curved TVs.
"The market for Ultra HD is exploding," says LG. "It took 10 years to reach sales of one million CRT colour TVs when they were introduced, we predict that sales of 4K TVs will reach one million in their first year [2014]. We're predicting sales of three million units in 2015, and double that in 2016."
MORE: Best TVs to buy 2014
Best Bluetooth speakers under $100


Cultures of Walsall – only one week to go!
LET'S CELEBRATE THE CULTURES OF WALSALL!
Only one week to go!!
Cultures of Walsall is a spectacular fusion of music, dance, food and cultural activities from many of the Borough's communities. English, Pakistani, Indian, Caribbean, Afghan, Polish, Bangladeshi, Czech, West African, Somali and Slovakian are just some of the cultures that will be represented. It is a family-friendly event that includes a music stage featuring live music from many of the cultures of Walsall, a children's funfair featuring rides and stalls as well arts and crafts and a host of food stalls featuring tastes from all over the world. There will be a range of sports activities for the whole family including Tai Chi, Zumba and guided bicycle rides as well as the more conventional sports such as cricket and football.
Entry to the site and stage area as well as the community tents and activities is absolutely free!
The festival this year incorporates the Caldmore and Palfrey Carnival Procession. If you would like to join the Carnival's colourful parade as it makes it way through Caldmore and Palfrey all you have to do is come and join the carnival crew on the day and help to put the finishing touches to the costumes and colourful windsocks. Carnival workshops will take place from 12.00pm until 3pm. And the procession sets out at 3.15pm returning approximately an hour later.
There will be a tented village area featuring activities hosted by many of the communities in Walsall. Including arts and crafts, children's entertainment and our special competition, a Passport to Walsall's Cultures.
So there will be lots to do and lots to keep you entertained.
Come and explore the Cultures of Walsall!


text:
Pueblo catechists on front lines of evangelization
COCHITI PUEBLO, N.M. – Inside the mocha adobe walls of St. Bonaventure Church in northern New Mexico, Christine Suina recalled how her 7-year-old daughter, Mikayla, coaxed her into becoming a teacher of religious education three years ago.
"She said, 'Mommy, do you know who would be proud of you if you taught catechism?'" said Suina, speaking from the sanctuary of the 17th-century church which sits on the valley floor of the Cochiti Pueblo, 22 miles southwest of Santa Fe.
Assuming the youngster was going to name any number of relatives, Suina was moved to tears when Mikayla identified the person her mother would be making the happiest: Jesus.
"She's a little evangelist," said Suina, who teaches religious education classes to children in pre-kindergarten through second grade in Cochiti, a 53,000-acre reservation wedged between the blunt-peaked Jemez Mountains and the Rio Grande. "She is really excited about helping me teach the kids about Jesus."
Suina's classes are made up of small but enthusiastic groups of two to 10 children that meet every Sunday after St. Bonaventure's sole 8 a.m. Mass. Two other volunteers round out the church's religious education staff: Suina's mother devotes most of her Sundays to teaching confirmation prep and taking Communion to shut-ins, while another parishioner prepares a handful of youngsters for First Communion. There currently is no program for middle school students, and Masses are celebrated by a traveling priest.
Such dedication to the faith, despite less-than-ideal circumstances, illustrates the kind of tenacity that garners the attention of the Bureau of Catholic Indian Missions, established by American bishops in 1874 to assist evangelization efforts in underserved Native American communities.
Although 90 percent of the Native Americans who live on New Mexico's 19 Pueblo Indian reservations are Catholic by baptism, many do not have access to faith formation opportunities that are standard in larger, more affluent parishes. The training of current and future catechists – and providing the materials fledgling Catholics need to more actively practice their faith – requires discretionary funds that many mission churches simply do not have.
Creative catechism
"We teach with whatever (materials) we can gather. I'll say, 'Oh, crayons are on sale!' Even paper can get expensive," said Suina, who pays for materials out of her own pocket, supplements her syllabus with ideas from the Internet and works with a local schoolteacher to access free copies of a children's bulletin. While the program does have catechism books, children are not permitted to write in them "because they must be used by next year's class," she notes.
Still, St. Bonaventure's religious education classes are rich in faith-filled content and fun, featuring Easter egg hunts, card writing for area priests, elaborate All Saints' and All Souls' Day ceremonies, and a "Birthday Party for Jesus" at Christmas.
On feast days, Suina's students convene at Cochiti's central plaza to take part in their pueblo's traditional songs and dances – expressions of prayer that fuse both Native American and Catholic traditions. For example, a dance might thank God for his blessings on the harvest, while another might seek the saints' intercession for the health of children, the elderly and the sick.
"We teach the children that their Catholicism and their Native traditions are the same," said Suina, who instructs her religious education students in both English and Cochiti's native language of Keres. "We go and we help dance, we go help when someone passes away. We help (the children) understand that everything we do within the community, everything we do within our lives, also intertwines with our faith in Jesus and God and the saints."
Because there is no parish hall, students meet in the modest adobe house where Suina's grandmother was born, a short uphill walk from the church.
"We have so much fun with the kids!" Suina said, noting that even her youngest students are grasping important elements of their faith. A public school teacher recently shared with Suina how one of her CCD students, after drawing a cross for a test, said the figure was "just like the cross Jesus died on." The boy followed up by drawing angels.
"I was really excited about that!" Suina said. "My students are retaining the information. It's really exciting to see how they're learning!"
Jammed classes in Jemez
As Cochiti's ministerial leaders advance their case for assistance from the Bureau of Catholic Indian Missions, adults hungry for formation have been packing religious education classes in the Jemez Pueblo, 50 miles northwest of Albuquerque, thanks to a pair of seed grants from the bureau.
Last May, 80 adults and five high school juniors from Jemez's San Diego Mission Church completed their preparations for confirmation – a level of interest that forced the relocation of the confirmation Mass to Santa Fe's 1,600-seat Cathedral Basilica of St. Francis of Assisi.
"We have a little, tiny church – there are maybe 440 registered parishioners – and we had 80 adults confirmed! Much larger parishes had maybe one or two adults (being confirmed) each," said Margie Creel, one of San Diego's six volunteer catechists. "Everybody was coming up to us asking, 'How did you get that many people?'"
Creel, who has taught religious education for seven years, said she and her colleagues had to swim against a powerful tide. The closure 15 years ago of the parish's mission school, founded by St. Katharine Drexel and the Sisters of the Blessed Sacrament and overseen by Franciscan priests, has meant that there now are nearly two generations of Jemez Catholics "who don't know Jesus" as well as their parents and grandparents did.
"Parents were coming to church saying, 'I want to baptize this baby,' but when the priest sat down with them, he learned that the parents hadn't been confirmed; the (prospective) godparents hadn't been confirmed," Creel said.
So, in September 2012, armed with a $3,000 grant from the Bureau of Catholic Indian Missions, San Diego's catechists began offering better-equipped elementary CCD classes and accelerated sacramental preparation for adults living in Jemez and two neighboring pueblos – Zia and Santa Ana. Thirty-five men and women signed up for the initial eight-week series, the success of which snowballed into last spring's class of 80 adults. A $5,000 follow-up grant from the Bureau of Catholic Indian Missions is building on the momentum.
"We had such an outpouring of interest in our classes! People were knocking on our doors saying, 'Can you do it again? Can you do it again?'" Creel said, adding that many of the recently confirmed now are sending their children and friends for catch-up sacramental instruction.
Thanks to the infusion of funds, offerings once considered to be cost-prohibitive "extras," such as off-site retreats for teens and books for a soon-to-begin Bible study, now are within reach.
Jemez's catechists continually remind their students to give back to the funding source that is helping to reignite their faith: the American bishops' annual National Black and Indian Mission Collection. Students also pay a flat fee of $50 for their religious instruction and have lunch together after their Sunday classes.
"(In the past) our First Communion classes had to use the same books for four years – the children couldn't write in them because they had to be passed on," Creel said, thrilled that her parish's "teach-others-to-fish" approach to evangelization is bolstering the ranks of lectors, extraordinary ministers of holy Communion and catechists.
"We just confirmed all those people, so don't you think some of them will want to come back and serve?" Creel said. "We tell (the confirmed) all the time: 'You're not done!'"
To learn how to assist evangelization efforts in the nation's Catholic Native American communities, visit the Bureau's website: www.blackandindianmission.org.
Beth Donze can be reached at bdonze@clarionherald.org.
Tags: Archdiocese of Santa Fe, Christine Suina, Cochiti, Jemez, Margie Creel, New Mexico, Pueblo, Uncategorized


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Russia's Maria Sharapova is back victorious in Mallorca after 5-month break
She is Russia's most decorated tennis player having won a total of 5 Grand Slam tournaments, namely the Australian Open in 2008, the French Open in 2012, 2014, Wimbledon in 2004, the US Open in 2006
© EPA-EFE/CAROLINE BLUMBERG
MOSCOW, June 18. /TASS/. Russian tennis star Maria Sharapova has returned playing after an almost five-month break with a straight sets win on Tuesday in the first round of the 2019 Mallorca Open tournament in Spain.
Sharapova, who was granted a wildcard for the tournament, defeated Slovakia's Viktoria Kuzmova 7-6 (10-8); 6-0. The Russian is set to meet in the next round the winner of the 1st round clash between Germany's Angelique Kerber and Ysaline Bonaventure from Belgium.
"It's my first win in about three or four months," the official website of the Women Tennis Association (WTA) quoted Sharapova as saying. "It's great to be here in Mallorca; what a great place to train and have a warm-up tournament. It's been amazing for all of us here, and it's just been nice to experience it for the first time."
The Russian hit the tennis courts last time in January. In the opening round of the WTA tournament in Russia's Saint Petersburg on January 28, Sharapova defeated Daria Gavrilova of Australia and was set to face her compatriot Daria Kasatkina in the following round, but she withdrew from the tournament citing a shoulder injury.
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Russian national volleyball team's ex-player gets 18-month ban over anti-doping violations
The 32-year-old athlete played for the Russian national volleyball team between 2012 and 2015


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You are here: Home / Guest Blogs / Heaven by Bobbi Smith – Spotlight and Giveaway
Heaven by Bobbi Smith – Spotlight and Giveaway
July 10, 2020 By Long and Short Reviews 8 Comments
This post is part of a virtual book tour organized by Goddess Fish Promotions. Bobbi Smith will be awarding a $10 Amazon/BN GC to a randomly drawn winner via rafflecopter during the tour. Click on the tour banner to see the other stops on the tour.
I just wanted to tell you a little about the story behind Heaven. When it first came out, I was honored to have David Alan Johnson, the very first Romantic Times Cover Model winner, as my hero on the cover! What fun! David and I did book tours together and had a great time meeting all our fans. I'm including a picture of David's cover for our blog tour. Hope you enjoy Heaven!
Bobbi Smith
For archeologist's daughter Alexandra Parker, the Crown of Desire isn't just a priceless and mysterious artifact—it could mean the difference between life and death.
And to find it, she must embark on a dangerous journey in the company of a man she hardly trusts. Wealthy Englishman Winn Bradford is seductive, charismatic, and the last person she should fall in love with. But Alex, too, has a secret—one that puts Winn's safety at risk, and will force her to choose between loyalty and an extraordinary love…
Enjoy a Blurb
Having just returned from his Uncle Edward's funeral, Winn sat at his uncle's desk, holding the letter and book the servant had just given him.
Dear Father Edward,
It is with great sorrow that I am writing to you. I have decided to disinherit my sons. They are greedy, shallow men, and it shames me that they bear my name.
You will only receive this letter after my death. Let me say your friendship and faith have been a light for me in the darkness of my life.
There is one treasure in my collection that has meant more to me than all the others. The Crown of Desire is an ancient Egyptian relic, supposedly cursed by the last princess to possess it. Those who claim it in greed will also be cursed. That is why I have chosen you to lead the search for the crown, which I've hidden away.
Your faith has marked you as a man to be trusted. There are two other books with clues. One has been sent to Professor Parker in Boston and the other to Matthew McKittrick, also of Boston. They will work with you.
Know that I have chosen you for your faith, your eternal optimism and your undying love. I trust you with my greatest treasure.
Your friend,
Winn picked up the book and read the baffling inscription within. Rising from the desk, he paced the study as he tried to decide what to do. Lawrence had been counting on his uncle's help. Winn could do no less than fulfill his request. He would take his uncle's place and lead the quest to find the crown.
Winn headed upstairs to his uncle's bedroom to get the clothes he would need to fulfill his role as Father Edward.
About the Author:After working as a department manager for Famous-Barr, and briefly as a clerk at a bookstore, Bobbi gave up on career security and began writing. She sold her first book to Zebra in 1982.
Since then, Bobbi has written over 40 books and 6 novellas. To date, there are more than five million copies of her novels in print. She has been awarded the prestigious Romantic Times Storyteller Award and two Career Achievement Awards. Her books have appeared on the New York Times Best Seller List, the USA Today Best Seller List and the Wal-Mart Best Seller List.
The rights to Ms. Smith's books have been sold to China, France, Germany, India, Israel, Russia and Sweden. Bobbi has also written two faith-based contemporary novels – Haven and Miracles – using the pseudonym Julie Marshall.
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Filed Under: Guest Blogs, Romance Tagged With: Bobbi Smith, Giveaway, Goddess Fish Promotions, Virtual Book Tour
Bernie Wallace says
Did you help design the cover?
Bobbi Smith says
Hi Bernie, No New York's in charge of that. 🙂
Good Morning! I hope everyone enjoys Heaven!
Rita Wray says
Sounds like a good read.
Piroska says
It sounds like a fascinating book! Thanks!
Marisela Zuniga says
The cover looks nice
Lynn Brown says
Choosing between loyalty and love sounds interesting. The cover is very pretty. Thanks for the chance. It sounds good.


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Such we believe to be the purport of the three words of our Lord that in our version are rendered, "Have faith in God," and' in the margin, more literally, "Have the faith of God."
"All God's giants have been weak men, who did great things for God because they reckoned on His being with them."
Man needs a creed, and will have one. Here is an inspired creed: short, intelligible, and to the point. It meets every man's need, is suitable to every age, and to every country, and appropriate in every circumstance of daily life. It bears on all man's temporal affairs, it meets his every spiritual want. To God's faithfulness should we look for our necessary food- "Give us this day our daily bread." To Him, too, should we look for raiment, for He clothes the lilies of the field. Every care for temporal things we should bring to Him, and then be careful for nothing. To Him likewise should we come with all spiritual want, "that we may obtain mercy, and find grace to help in time of need." Is our path dark? He is our sun. Are we in danger? He is our shield. If we trust Him, we shall not be put to shame; but if our faith fail, His will not-"If we believe not, He abideth faithful."
Want Of Trust: The Root of Almost All Our Sins.
Want of trust is at the root of almost all our sins and all our weaknesses; and how shall we escape from it, but by looking to Him, and observing His faithfulness? As the light which shines from the dark waters of the lake is the reflection of the sun's rays, so man's faith is the impress and reflection of God's faith. And more, the man who holds God's faith will not cheat his neighbour, nor be faithless to his own covenants. The man who holds God's faith will not be foolhardy or reckless, but he will be ready for every emergency. The man who holds God's faith will dare to obey Him, however impolitic it may appear. Abraham held God's faith, and offered up Isaac, accounting that God was able to raise him up. Moses held God's faith, and led the millions of Israel into the waste-howling wilderness. Joshua knew Israel well, and was ignorant neither of the fortifications of the Canaanites, nor of their martial prowess; but he held God's faithfulness, and led Israel across the Jordan. The Apostles held God's faith, and were not daunted by the hatred of the Jews, nor by the hostility of the heathen. The early Christians held God's faith, and when the need arose, acted on the Lord's command, "Sell that ye have and give alms:" and thus none had any lack. "And what shall I more say, for the time would fail me to tell" of those who, holding God's faithfulness, had faith, and by it "subdued kingdoms, wrought righteousness, obtained promises, stopped the mouths of lions, quenched the violence of fire, escaped the edge of the sword, out of weakness were made strong, waxed valiant in fight, turned to flight the armies of the aliens."
Satan's Creed: Doubt God's Faithfulness!
Tell them of Jesus, the Mighty to save."
Holding His faithfulness, we may go into every province of China. Holding His faithfulness, we may face with calm and sober but confident, assurance of victory, every difficulty and danger. We may count on grace for the work, on pecuniary aid, on needful facilities, and on ultimate success. Let us not give Him a partial trust, but daily, hourly, serve Him, "holding God's faithfulness."
Taken From China's Millions, November, 1875.