Just twenty or so years ago, most handy guys could work on thier own cars and many of them did. But engine technologies and computers have made them so sophisticated that you pertty much have to take your car to a reliable mechanic. But how do you find one you can trust? Take a look at these 5 tips for selcting a trusted Auto mechanic in Harford County Maryland or anywhere else.
Seek referrals. Check with your friends, family, or co-workers to recommend a local mechanic with an excellent track reputation. If you're new to town or just want to do a little more research on a mechanic, ask the mechanic for references.
Steer clear of the "shadetree mechanic." We all know someone who fixes cars. Someone who works on cars at home, rather than in a repair shop. Although it can be tempting to go this route, someone who fixes cars this way generally cannot offer any guarantees on work quality.
Check for ASE Certification. The National Institute of Automotive Service Excellence (ASE) certifies individual repair technicians. In order to become ASE certificatied, a technician must pass a rigorous test every five years. This qualification indicates that a mechanic is extremely well versed in automotive repair and in specific automotive technologies.
Check the repair center's track record. If an individual shop or mechanic has been serving the neighborhood for a long time, that's a great sign of reliable, long-term service.
Look for a warranty. Good mechanics will always stand behind thier work and the parts they use. Ask a prospective mechanic about how any warranty program works, and whether you may be covered if your car breaks down.
Ward Automotive is a separate division of Bel Air autobody, a Harford county Auto Body shop serving the residents of Bel Air, Edgewood, Fallston and Abingdon for over 20 years. If you car needs mechanical work, why not take it to a shop that knows your car literally inside and out?


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The cruel stories of Paula Rego
Paula Rego The Dance© Private Collection / Bridgeman Images
The only female artist in the London Group, Paula Rego set herself apart with her strongly figurative, literary, incisive and singular work.
Born in Lisbon in 1935, Paula Rego left Portugal and Salazar's oppressive dictatorship as an adolescent to study in London where she has now lived for over fifty years. Trained at the Slade School of Arts, she rubbed shoulders with the likes of Francis Bacon, Lucian Freud, Frank Auerbach, and David Hockney.
As a painter, she produces large pastel polyptychs with exceptional flair.
Obsessed by a certain literature and cultural vision of the 19th century, both realistic and imaginary, like her fellow countryman and film director Manoel de Oliveira, Paula Rego intertwines these references (Jane Eyre, Peter Pan, Daumier, Goya, Lewis Carroll, Hogarth, Ensor, Degas, etc.) with strongly autobiographical elements and elements of real life, that of the contemporary world and its social and political issues, with a contemporary twist. Dark narratives, her paintings seem to be taken from a cruel tale and evoke women's issues in strange scenes, going against social codes.
"My favourite themes are power games and hierarchies. I always want to turn things on their heads, to upset the established order, to change heroines and idiots". In this aspect, Paula Rego's ideas reflect those of Hogarth, Goya and Grosz, questioning established conventions and revealing with irony the traits of bourgeois society embodied by family, religion and the State.
Drawing her inspiration from the mannequins, dolls and masks staged in her studio, Paula Rego creates characters and animals which she transforms and distorts, thus creating large-format playlets where reality and fiction, dreams and nightmares merge.
Cécile Debray, chief curator, director of the Musée de l'Orangerie
Sponsors one and all! Companies and individuals, support this exhibition with just one click.
17 October 2018 - 14 January 2019
Paris, Musée de l'Orangerie

redpajama_set_name: RedPajamaCommonCrawl


A crankcase filter is crucial in ensuring that the oil-contaminated air will not go back into the engine. These days, cars have designs that send the fumes of the crankcase back into the engine. Essentially, the crankcase filter captures the car oil residue in the air passing through the engine.
It is worth noting that replacing the crankcase filter is an essential part of a good car maintenance routine. Doing this is quite easy, but you need to have enough knowledge to select the right product and properly change the old crankcase filter.
When you wish to achieve optimum filtration and venting, you should visit various retailers to compare the available deals. The common mistake of people is assuming that they can use any type of crankcase filter for their vehicle. The truth is, they have the freedom to choose from different models and brands.
Ensure that you are buying a high-quality crankcase oil filter.
Make sure that you completely understand the details about the product you are about to purchase.
Check what type of anti-drainback valve system the filter contains.
Inspect the material of the core, ensuring that it will be strong enough to endure extreme pressure.
Finally, evaluate the quality of the other filter parts, including the base plate, gasket, and other miscellaneous hardware items that come with the product.
First Step: Look for the air filter housing to find the crankcase filter. Typically, you will see this in front of the engine bay's O/S corner.
Second Step: Begin loosening the fasteners that hold the air filter housing's cover. Remove the cover, then use a clean cloth to remove any residue.
Third Step: You can now remove the air filter housing. However, before you do this, take note of the air filter's position inside the housing.
Fourth Step: Take a couple of minutes to clean the air filter housing thoroughly. Doing so will ensure that car oil or dirt particles won't transfer to the new crankcase filter. You might also need to clean the housing's interior and ensure that there are no dirt particles or debris stuck inside.
Fifth Step: Locate the crankcase filter, then remove the retaining clip on it. In general, the crankcase filter is inside the air filter housing. Once you've removed the plastic housing and the filter, you can now take out the old crankcase. However, before you mount the new crankcase filter, compare it with the old one, ensuring that they are the same.
Sixth Step: Once you've placed the new crankcase filter, you can fasten the retaining clips. After that, you can replace the filter and the plastic housing. Now, put the filter back in, ensuring that it is in the same position as when you removed it. Attach the air filter's housing cover, then screw the nuts back in place.
As you can see, replacing the crankcase oil filter of your vehicle can be done on your own. However, if you are not confident that you can perform it successfully, it is always best to seek the help of an experienced mechanic.
Have you tried replacing your car's crankcase oil filter?


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Villani Salumi è un'azienda produttrice di salumi fondata in Italia nel 1886.

Storia
La storia di Villani Salumi inizia nel 1886 a Castelnuovo Rangone, in provincia di Modena, dove Costante Villani ed Ernesta Cavazzuti iniziarono a stagionare salumi e a produrre mortadelle e prosciutti cotti in un piccolo stabile. L'azienda si sviluppò e successivamente iniziò a esportare anche oltreoceano.

Giuseppe Villani, uno degli undici figli di Costante, succedette al padre.

L'azienda conta 7 siti produttivi a Castelnuovo Rangone (MO), Bentivoglio (BO), Castelfranco Emilia (MO), San Daniele del Friuli (UD) e Langhirano (PR).

Villani Salumi ha inaugurato il Museo della salumeria nel 2013.

Bibliografia
 Paola Nava, Il paese dei salami. L'industria Villani e Castelnuovo Rangone (1911-1940), 1988.

redpajama_set_name: RedPajamaWikipedia


text:
Q: in Delphi application.OnMessage does not receive WM_INPUTLANGCHANGEREQUEST in windows 10 I am using application.OnMessage to prevent keyboard layout change (writing text other than English) in some controls. But on Win7/Win10 message WM_INPUTLANGCHANGEREQUEST is never received. On windows XP it works fine.
Is there another way to catch and prevent user from switching the input language?

redpajama_set_name: RedPajamaStackExchange


Well, we are on the cusp of another new year. We have had an extremely productive year and our Lodge is in a healthy place. As with any group, we have also had our fair share of loss this year. The officers of Solomon #484 wish you a happy and prosperous new year.
Check out our January newsletter and take a minute to reflect on 2015 as we launch into 2016!


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Q: Flutter - How to execute a function only once in build method? I am trying to get a function to run (render a widget) only once. This is my main build function of the screen. You may ignore most of the code, just see the commented line towards the bottom.
  Widget build(BuildContext context) {
  workoutId = box.get('workoutId');

  final arguments = ModalRoute.of(context)!.settings.arguments as Map;
  exerciseName = arguments["exerciseName"];
  exerciseId = arguments["exerciseId"];
  return Scaffold(
    appBar: AppBar(
      leading: IconButton(
          icon: const Icon(
            Icons.arrow_back,
            color: kBlack,
          ),
          onPressed: () {
            Navigator.pop(context);
          }),
      backgroundColor: Colors.transparent,
      title: Text(
        exerciseName,
        style: const TextStyle(
            color: kAppTextColor, fontSize: kAppButtonTextFontSize),
      ),
    ),
    body: Container(

      child: Column(
        mainAxisAlignment: MainAxisAlignment.center,
        children: [
          Expanded(
            child: Container(
              height: SizeConfig.screenHeight,
              padding: const EdgeInsets.all(0),
              child: ClipRRect(
                child: BackdropFilter(
                  filter: ImageFilter.blur(sigmaX: 15, sigmaY: 15),
                  child: Container(

                    child: Column(
                      mainAxisAlignment: MainAxisAlignment.start,
                      children: [
                        _buildInputHeaderRowWidget(),
                        _buildInputRowWidget(),
                        _buildDataTable(),
                        const Padding(
                          padding: EdgeInsets.only(top: 10),
                          child: Divider(
                            height: 10,
                            color: Colors.grey,
                            thickness: 3,
                          ),
                        ),
                        //_buildDataTableForCompletedExercises(),
                        Expanded(
                          child: Container(
                            child: (workoutId != null)
                                ? _buildDataTableForCompletedExercises() ///THIS NEEDS TO RUN ONLY ONCE
                                : const Text(
                                    'Workout ID is null',
                                    style: TextStyle(
                                        fontSize: kAppButtonTextFontSize),
                                  ),
                          ),
                        ),

How do you achieve this? Do I need to set a flag or something?

A: Ok, so what you want to do is basically "cache" the result of the function you show, here is what I figure you could do:
First declare a nullable widget, you can call it whatever you want:
Widget? _completedExercises;

then either:

*

*assign it to be the function on init state:

void initState() {
  _completedExercises = _buildDataTableForCompletedExercises();
  super.initState();
}

and then use the widget on the build method:
...
child: (workoutId != null)
  ? _completedExercises!
  : const Text(
...

or 2. make the function itself cache the value:
Widget _buildDataTableForCompletedExercises() {
  if (_completedExercises == null) {
    _completedExercises = Container(); // here put whatever your function used to be.
  }
  return _completedExercises!;
}

The idea is that the first time the function runs, it will assign the value of _completedExercises and then all subsequent runs will just return the previous value.


text:
Curation | Art Advisory | Production
spring/break
Gallery of Available Works
Iron Gate East is an exhibition series, art advisory and production company. Partnering with local organizations, Iron Gate East curates exhibitions in unique locations that are engaging and innovative, connecting artists with collectors, patrons, and new audiences.
Iron Gate East is the fever dream of curator, art writer and producer Kelcey Edwards. Edwards began her career as cofounder of Iron Gate Studios, a contemporary art venue and pioneer in the thriving East Austin, Texas Arts District. The daughter of a museum curator, Edwards has built a career sharing artists' stories through films, videos and other platforms. Her films have received support from MacArthur Foundation and Sundance Film Institute and have screened at top festivals in the country such as SXSW film festival and been broadcast internationally on PBS.
Edwards, a Masters of Fine Arts graduate of Stanford University, is a seasoned curator of more than 50 exhibitions including video art, performance art and installation. She is a full time resident of Quogue, NY.
"A new gadget that lasts only five minutes is worth more than an immortal work that bores everyone."
Photo by Adrian Noriega, 2019
© 2017 by Iron Gate East
PO BOX 1832 QUOGUE, NY 11959


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Diego Schwartzman stops game on set point to get ailing spectator help
June 07, 2018 04:59·
GETTYRafael Nadal is in the French Open quarter-finals
Rafael Nadal can still win this French Open, but he will have to carry the late momentum of his rain-interrupted fightback against the redoubtable Diego Schwartzman into the resumption on Thursday if he is not to be the author of his own exit from a tournament he virtually owns.
After a brief return to the court, Nadal's situation looked far less perilous as he won three games on the spin and moved just two points away from levelling the match at 30-15, 4-6 5-3.
Nadal, meanwhile, gave substance to the speculation when Schwartzman, the robust Argentinian world No 11, rocked him out of his comfort zone to break his run of 37 unbeaten sets.
Rafa Nadal continued his birthday celebrations by moving into the French Open quarter-finals on Monday, beating a determined Maximilian Marterer 6-3 6-2 7-6 (4).
Schwartzman was then a break up in the second set when rain fell for the first time.
The players briefly returned to the court, giving the 32-year-old Spaniard enough time to reel off three straight games, but the rains came again for a second and final time when he was serving for the set.
Kelly Sadler, White House aide who insulted John McCain, is out
Senator John McCain's battle with brain cancer has left her White House job, a White House spokesman said on Tuesday. Conway said it is up to Sadler if she wants to remain in the administration, possibly in a Cabinet agency role.
Nadal also called for a medical time-out at the end of the first set to receive some treatment on both of his wrists.
Speaking on Eurosport's coverage of the Roland Garros, analyst Annabel Croft said Nadal had to overcome major stress to recover from being a set and break down.
The victor of the match will play either third seed Marin Cilic or Schwartzman's compatriot Juan Martin del Potro.
Schwartzman had a point to lead 4-2 but a forehand error allowed Nadal off the hook.
An earlier rain interruption appeared to do Nadal some good.
USA urges China to open up on Tiananmen Square crackdown
Human rights groups and witnesses estimate that those who died ranged from several hundred to several thousand. Today, 4 June 2018, marks the 29th anniversary of China's brutal squelching of student pro-democracy protests.
Cops in Jersey Shore beatdown won't face criminal charges
Dicht said once the video began to surface on the internet, that's when Wildwood police charged Weinman with aggravated assault. Police said Weinman "forcibly struck" the officer when he attempted to handcuff her, causing his body camera to shut off.
Belmont Stakes Draw: Justify Is Favorite in Bid for Triple Crown
Gronkowski is a 12-1 long shot, no doubt attractive odds for his part-owner Rob Gronkowski, the New England Patriots tight end. One horse - Seahenge - considered a possibility for Saturday's race didn't enter, but the rest of the lineup was as expected.
White House reportedly considering new economic penalties against Canada
The U.S. imports $417 billion in goods from the European Union , $294 billion from Mexico and $278 billion from Canada. The Mexican tariffs target USA pork, produce, bourbon, and steel - products chosen with a political objective in mind.
No injuries from London hotel fire yet reported
Penelope Evans, 50, from Battersea in south London , was leaving Harrods when she noticed the blaze. There were hundreds of fire engines, ambulances, police racing by and helicopters overhead.
Many Breast Cancer Patients May Not Need Chemotherapy
For those who fall in between - which includes most women - there was no clear evidence on whether they need chemotherapy . Will people trust the results? "The study should have a huge impact on doctors and patients", Dr.
McConnell Cancels August Recess Due to 'Historic Obstruction by Senate Democrats'
Senate Majority Leader Mitch McConnell (R-Ky.) canceled August recess due to "the historic obstruction by Senate Democrats ". Bob Corker , R-Tenn., speaks to reporters at a Christian Science Monitor breakfast meeting in Washington on April 18, 2018.
Computex 2018: Intel introduce first 5.0GHz processor, mobile Optane and more
The original Intel 8086 processor from 1978 next to the new Intel Core i7-8086K limited edition processor. The Core i7-8086K will be the first Intel-crafted CPU supporting 5GHz turbo frequency.
Are Kendall Jenner & Anwar Hadid DATING??
Her sisters may all be in relationships, but Kendall Jenner is enjoying the single life to the fullest extent. The pair have since unfollowed each other on Instagram , with Peltz deleting all photos of herself with Hadid.
Apple's Tim Cook says he's spending too much time with his phone
Additionally, Apple is making fingerprinting - the ability for trackers to identify specific devices - much harder. The integration let users speed up logins to their social-media accounts via a menu in the iOS settings app.
Microsoft's Data Centre Willingly Gets in the Sea
The sea offers a free and accessible resource for cooling which is one of the biggest costs for land-based data centres. The undersea cable was developed by the European Marine Energy Centre (EMEC), a Microsoft partner in the project.
Spider-Gwen debuts in new Spider-Man: Into the Spider-Verse trailer
Jake Johnson will voice Miles' reluctant mentor, Peter Parker, and Liev Schreiber will voice Kingpin. Phil Lord and Chris Miller's Spider-Verse is much bigger than we thought.
Instagram goes for Youtube's throat, to allow one-hour long videos
The idea of exploring long-form content is an extension of CEO Mark Zuckerberg's emphasis on video-sharing. However, the WSJ does note how these plans are "tentative and subject to change".
BMW X5 is now bigger and arrives in November
The two diesel engine options will include a 400bhp unit in the M50d and a 265bhp unit in the xDrive30d. In front of the driver, the head-up display is now larger with 3D graphics and more display content.
Sonos announces the Sonos Beam, a soundbar with Alexa built
Bass has some oomph to it, and can be upgraded with the addition of the Sonos Sub, while the highs peeked through periodically. The sound bar also offers support for Apple's recently introduced AirPlay 2 audio streaming protocol and control with Siri.
Trump commutes life sentence of grandmother after Kim Kardashian meeting
Following last week's meeting between President Trump and Kim Kardashian-West, an Aliceville inmate is now pardoned. Barnett, said earlier that Johnson feels overwhelmed with emotion and like she's been "resurrected from the dead".
'You're all talk': Kathy Griffin slams Ivanka Trump over Kate Spade tweet
Medical examiner vehicles park outside the front entrance to the Park Avenue apartment of designer Kate Spade in NY , U.S. Kate Spade's husband, Andy Spade , has issued a statement following the death of the fashion designer on Tuesday.
Planet Nine could be a cluster of asteroids sending comets Earth's way
The huge number of these trans-Neptunian objects (TNOs) makes it computationally intensive to model the evolution of their orbits. This theory matches a 2012 finding showing the larger a detached TNO becomes, the more distant its orbit gets from the Sun.
Rafael Nadal's French Open set streak ends in quarterfinals
Spain's Garbine Muguruza broke Maria Sharapova's serve six times and needed only 70 minutes to move into the semifinals. Top-ranked Simona Halep has leveled at one set-all in her French Open quarterfinal against Angelique Kerber of Germany.
Stephen Colbert grills Bill Clinton on his 'tone-deaf' #MeToo interview
After the crowd laughed, Clinton continued: "Here is what I want to say: It wasn't my finest hour". I meant it then and I mean it now. "I remember when the Lewinsky scandal occurred", Behar said.
Ronaldo joins up with Portugal squad ahead of 2018 FIFA World Cup
And the Brazilian playmaker is tipping the likes of Salah and Neymar to step up at this summer's World Cup in Russian Federation . Lewandowski may also have difficulties scoring in Russian Federation without his world class Bayern Munich teammates to count on.
Singapore to mint Trump-Kim commemorative medallion
The Singapore Mint will release three versions of the US-North Korea summit medallions: gold, silver, and nickel-plated. My prediction is that at some point during this process, if I were the North Koreans, I'd want to extend this.
How continuity camera works in macOS Mojave and iOS 12
Donald Trump Denounces Rumors About Melania Trump's Absence
LeBron says neither Cavs nor Warriors will visit White House
WWDC 2018: Apple unveils iOS 12 features, emojis and release date
Crocodile kills Ethiopian pastor during baptism ceremony
SpaceX launches communication satellite, ditches old booster
Mexico Imposes Import Tariffs On US Pork, Agricultural Goods
First trailer for Lady Gaga and Bradley Cooper musical hits internet
Melania Trump body double: Conspiracy frenzy over White House appearance
Jutanugarn recovers to win U.S. Women's Open in playoff
No More Recess, McConnell Tells Obstructionist Dems
75 killed, 192 missing after Guatemala's volcano spews more ash & mudflows
Lenovo Z5 REVEALED - but it's NOT the Android smartphone you were hoping
Google releases Android P Beta 2, including 157 new emoji


Lausanne, Switzerland, September 15, 2017 – The hosts of the 2017 FIVB Men's World Grand Champions Cup are still looking for their first victory in the tournament. To rebound from this losing streak, Japan will be looking to defeat Iran in an all-Asian clash on Saturday. This will be their third encounter in the history of the Grand Champions Cup.


text:
Invest in Wisconsin Partner WWBIC CEO to get 2017 BizTimes Award
Wendy Baumann, the president and chief visionary officer of the Wisconsin Women's Business Initiative Corp. will be the recipient of the 2017 BizTimes Woman Executive of the Year Award.
WWBIC, which is celebrating its 30th anniversary in 2017, is a 501(c)3 nonprofit organization that helps entrepreneurs in Wisconsin that want to start or expand a business but face barriers in accessing traditional financing or resources.
Since its incorporation in 1987, WWBIC says it has loaned $53.2 million, helped 4,385 entrepreneurs in Wisconsin create and retain 9,884 jobs and assisted 57,405 clients.
Bauman has led WWBIC for 24 years. Under her leadership, WWBIC has grown from a $200,000 budget with a staff of two, to a $5.7 million organization with a staff of 50, four regional offices, and three rural satellite offices.
In addition to her work for WWBIC, Baumann led the team that launched Milwaukee as a Kiva City (now ranked 8th highest volume in U.S.), was involved in the development of the Milwaukee Public Market, co-founded the
She has spoken at national and international forums, including the Global Microfinance Summit and the United Nations, with an emphasis on her expertise in women�s entrepreneurship and inclusive microcredit practices.
Prior to leading WWBIC, Baumann was director of small business development for Milwaukee Area Technical College for five years.
Previous recipients of the BizTimes Woman Executive of the Year Award have included: Paula
The BizTimes Woman Executive of the Year Award will be presented to Baumann at the BizExpo conference on Wednesday, May 24, at Potawatomi Hotel & Casino. She will be honored during the Women in Business breakfast at BizExpo.
The Women in Business breakfast will also include a panel discussion with women who own businesses in southeastern Wisconsin. The panelists will Molded Dimensions Inc.; Crystal Miller, president of Frontida Assisted Living; Holly N. Ritz, president of Milwaukee-based The Penworthy Company LLC; and Dawn Vogelsang, president of Pewaukee-based Hamacher Resource Group Inc. The discussion will be moderated by Kimberly Kane of Kane Communications Group.


Novelty kids cucumber sandwiches in the shape of a caterpillar, perfect for parties.
1. Using a cookie cutter cut out 4 round circles from each slice of bread.
3. On half the bread circles place thin slice of cucumber and make a sandwich by placing the second circle buttered side down onto the cucumber.
4. Break small 1 cm pieces from the spaghetti and push it into the tomato on the top right and left sides making sure some of the spaghetti is sticking out.
5. Cut the raisins in half and push them onto the spaghetti sticks onto the tomato to form eyes.
6.Break two more 1 cm pieces if spaghetti and push them at the central bottom area of tomato.
7. Cut a semi circle out from the cucumber to make a mouth shape and push it onto spaghetti sticks secure it on to the tomato to make caterpillar mouth.
8. Take along spaghetti and thread onto it the 6 prepared sandwiches to form the caterpillar body.
9. Add the tomato by pushing that onto the spaghetti also to form caterpillar head, make sure eyes and mouth are placed forefront.
10.Break off any remaining spaghetti stick not required.
11. Place some shredded lettuce on to a plate and place the cucumber sandwich caterpillar onto it.
It is one happy happy caterpillar. I just love it. The best part is his eyes and smile.
How do you do magic with a simple sandwich :) looks so cute..
Kids will love for sure !
So cool - my kids would love it!
I love this. Will be doing it for my sons birthday party on the 18th July i think!
I'd never thought of using spaghetti sticks in this way. Very creative.
Love this, want one for my lunch tomorrow.
oh these are so cute! i will have to make them for my little brother & sister, they'd love it!
Your novelty kids sandwiches look too good to eat. It's such a simple idea but I would have never thought of it.
Very cute and I'm sure would be a hit at kids parties.


Human, relational connection in presentations…no brainer if you ask me!
I've been a communicator for years…it has driven me crazy, given me joy, confounded me and challenged my life. I have "studied" communicators since I had the honor of being pals with some great speakers back in the late 70's and 80's. Even today, some of my best friends are great communicators (little do they know that one of the reasons they are admired by me has nothing to do with their magnetic personality but their ability to communicate). I'm facinated with the subject and have dedicated a good portion of my life (especially the last few years) studying good communication…effective, life-changing communication. I've shared about it on this blog before but from books like Made to Stick to Brain Rules to Slideology and Presentation Zen to many of the blogs I subscribe to, I am constantly challenged and given feedback on the effectiveness of my communication in the spheres of influence in which God has placed me.
Now, I want to say one thing clearly here – I do believe in the "spiritual gift" of communication…and sometimes a lack of technique and presentation ability has been trumped by the Spirit's influence…evenso, there are some things to be learned and applied to our passions and openness to the Spirit's work and power as we open our mouths to do what we communicators are called to do.
Day one on the nurse-maid front…yep, that's not me in the picture. There were many, many pics I could have chosen from (on Google Image – you type in "nursemaid" and see what I mean…) but I chose one that is closest to the role I'm playing. Yep, bearing my "cross" and serving my wonderful wife, Vicky after her hand surgery today. She's been struggling with a very painful thumb joint for a few years…come to discover that not only is the joint being adversely affected by arthritis but also there have been bone spurs and fragments inflaming and restricting the movement of the joint. So, today was "spring cleaning", so to speak. Now Vicky is nursing a split and two incisions…as well as six weeks of upcoming casting and physical therapy NOT to mention the fact that she will not have use of her right hand for over a month. She's not supposed to lift more than a 2 lb. soda/pop can over the next six weeks…SO, today I'm caring for my lovely wife and blogging at 9pm. Yep! Truly, this isn't about me! Pray for her speedy recovery!
I don't know where this post is going to go. It is the day after Easter Sunday…my first Easter back in the "professional ministry" saddle after a few years living more in a movement than in an institutional setting. I had a great time yesterday…it was wonderful to don the "robe" and do the traditional worship setting…but then it was wonderful to pick up my guitar, have puppets on hand, drum tracks blazing in the background and sing "active" songs with wide-eyed children who delighted in worship as David did when he danced before the ark with abandon (1 Chronicles 15 if you want to read the story). Interesting, David's dancing embarrassed his wife at the time as much as our more "lively" worship experience did some (though, I must add, very few) of the more "staid" and static in our faith community. That's OK though because I don't expect or anticipate anything but that reaction. Many people who find the flow of their lives as participants in faith communities struggle with personal preferences and prejudices. Add that to the prevailing winds of culture not only influenced but steeped in consumerism and you have almost the perfect "storm" for dissatisfaction. Those of us who love the Body of Christ (commonly known as the Church) are constantly challenged more by the meaning of the word, "unity" than by diversity. Conceptually, diversity has a good "ring" to it. We would all love to see a wide variety of people involved in a rich tapestry of the community's make up. We like the idea of diversity…living with it though is a different story. We all love the diversity of the Body as long as that diversity doesn't impinge itself on "my" preferences. For some, they equate unity with uniformity…thus the problem. Sometimes the story of the community's past impinges itself on what the definition of that community's present and future is or can be. One of the issues of faith and the Christian story is that each generation has to own the story in their way and according to the specific lens of their experience. For some the precious glue of tradition that held together communities in the past is no longer that which coaleses people or that which brings the practice of faith into a vibrant reality in their lives.
Even so, the "journey" through these issues is worth it…it is an energetic, exciting and important journey. It is a disciple-making journey in that evey disciple needs to learn to give preference to their "brother and sister" in the Lord. The discipline of submission is still one to embrace within our lives. Helping people understand that the Kingdom is too big and the need to incarnate it (as well as look forward to more and more of it) too important to be wasting our time on preserving personal preferences. While we battle over what "I like or don't like", we are missing the point. In many respects, that which consumes so much of our faith community's time and energy is only doing what serves the agenda of the Enemy more than that of God – keeping us focused on ourselves and our pettiness instead of training, equipping and releasing each of us to be engaged in living the Kingdom in all of our relationships. There have been many times in my "professional ministry" life where I wish I could have every minute spent back that I've spent discussing donuts, the color of carpeting, who/who can't use the kitchen facilities, what style of music is faithful to our tradition, whether we have pews or chairs or a host of other subjects that appear NOW to be inconsquential. I'm excited about the fact that I'm in a place these days where at least the people in our faith community are discussing and debating the real issues of faith – how to grow as disciples and what that looks like within the flow of our story but MOST IMPORTANTLY our place within God's story. We're talking how to track God's Spirit in our time, place and relationships…yes, that's risky but it is a risk that is worthy and fun to take!
As someone just posted today – AWESOME NEWS – Jesus isn't dead!
Good Friday – another song video for your enjoyment and reflection!
Thank you Walt for pointing this song out to me! Just a delight!
Holy Week – too important to pass up!
I always love this time of the year…I have so many memories of people, friends and fellow Christ followers who have made this pilgrimage with me over the years. We have sung, read, meditated, conversed and humbled ourselves together in community as we have beheld the magnificence of our God and the mysteries of the incarnation, crucifixion and resurrection that have transformed our lives.
Another year has come and the journey remains the same…these regular rhythms are here for a reason…they give us an opportunity to rehease the mysteries of God and His transforming love and power…you see, we simply don't "remember" as if this whole Jesus following thing was simply an exercise in cognitive recall…but we walk it again…we put ourselves around that table of the last supper…we take our place at the foot of the cross…we stand under the sacrifice of Jesus and wait patiently and prayerfully at the "soon to be" empty tomb. It's too important to pass up…in whatever way you watch and pray, whether in your heart alone or in community, I pray that is week will be another way that the Spirit brings you life and meaning and purpose in life. The Kingdom is revealed this week in a powerful way…see it and embrace it and share in in relationship with others as was the Lord's intent when He breathed you into existence.


Baby boomers, she said, are feeling more comfortable about prospects of retiring, and younger workers are moving into peak earnings years with plenty of good job prospects. Both groups should boost the economy, with retirees able to spend their savings or pensions and the younger generation building families and buying homes.
Schleif advocates sticking with your investment strategy this fall, since campaign rhetoric is generally more severe than any policy that eventually gets negotiated between Congress and a president.
Strategists at Wells looked at four possible outcomes: a Democratic president and divided Congress; Republican president and divided Congress; Democratic president and Republican Congress; and a Republican president and Republican Congress.
They don't see more than a 40 percent probability for any of the four. But their prediction for the best possible outcome for the market, based on historical data, slightly favored the 40 percent probability of a Democratic president with a divided Congress.
"No matter which way the election comes down, it will remove a chunk of uncertainty," Schleif said.
Other investment pros also cautioned not to drive long-term investment decisions by the elections.
Joy believes U.S. stocks may be a little overvalued right now, but that earnings growth should improve in the fourth quarter and that the U.S. economy will do better in the second half than it did in the first. He believes the markets have likely priced in the probability of rate hike from the Fed, so there remains room for the market to rise yet this year.
"By no means would we suggest you stay out of the market," Joy said.
Other managers can't resist diving into historical market data to divine trends. Craig Johnson, Piper Jaffray's senior technical research strategist, looked at Dow Jones industrial average pricing data back to 1887.
"Historically, when market returns are positive leading into an election (for the prior three months), the incumbent party generally wins the election," he said in a recently published report.
Joy also referenced S&P 500 pricing data that showed similar results to the Dow index data. Up markets heading into the election favor incumbents.
The Dow is currently below its Aug. 1 close, so based just on the historical figures the current market trend favors a Trump presidency.
The Dow and S&P pricing stats have been right about 80 percent of the time. Current market and polling data indicate this year could fall into that other 20 percent, but there are about three trading weeks left before the election where the markets could gain ground.
Johnson also looked at pricing trends of the Dow postelection.
"When a nonincumbent political party wins the election, the market tends to underperform relative to an incumbent victory," he said.
His pricing history suggests the best outcome for the markets would be a Democratic president and a split or Republican-controlled Congress.
However, John Tousley, senior market strategist at Goldman Sachs, told the Chartered Financial Analyst Society of Minnesota's InvestMNt conference in the summer that investing should not be tied so tightly to politics.


There are thousands and thousands of people who are arrested for driving under the influence of alcohol every year in Arizona. The penalties for a DUI can range from a night in jail to months in jail, costly fines, a suspended driver's license, and more, and these charges should never be underestimated.
One of the main reasons why DUI charges happen is because people overestimate their ability to consume alcohol without becoming impaired, but Arizona law also holds another party at fault as well.
By law, establishments like bars, night clubs and restaurants are not allowed to serve alcohol to "obviously intoxicated" people or minors. If this does happen and a drunk person causes an accident, the establishment and the person who over-served alcohol can be held responsible for the injuries caused by the drunk person.
(3) the consumption of the liquor was a proximate cause of the injury or property damage.
If you have found yourself or your establishment to be the target of a personal injury, property damage or wrongful death claim, you can find the support and tough defense you need by contacting Knowles Law Firm, PLC.
The legal term "obviously intoxicated" defines a person for whom a reasonable person can tell has drunk too much alcohol. Actions such as slurred speech, lost coordination, and inability to walk without stumbling are all common signs that a person is intoxicated. The employees of an establishment that serves alcohol are expected to be able to tell if their customers are intoxicated or not, as serious legal penalties are at stake.
There are, however, several limitations on Arizona's dram shop law. For example, friends, family members or other persons who do not possess an Arizona liquor license will not be held liable under the dram shop law for providing alcohol to those who are 21 and older. These other parties, called "Social Hosts", do not possess a liquor license and are not selling out of an establishment.
Another limitation on Arizona's dram shop law states that only those who are directly injured can hold the serving establishment liable under these laws. For instance, the drunk driver and his/her family cannot hold the establishment responsible for damages.
In many cases, dram shop claims represent one component of a larger accident claim and can be paired with DUI charges. If you have been charged with a DUI or a dram shop claim, contact a Phoenix DUI lawyer at Knowles Law Firm, PLC to learn about how you can protect your rights.


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Jobzone
Home > News > Bookselling
Every Amazon Books Location, Mapped
The e-tailer quickens its pace in opening new bricks-and-mortar outlets
By Jim Milliot |
With the opening of Amazon's Chicago bookstore in the city's Southport Corridor section last week, the company now has five Amazon Books outlets and announced plans for five more. Though Amazon took 10 months between opening its first store in Seattle and its second in San Diego, Calif., the pace of openings and announced openings has quickened.
The e-commerce giant opened two outlets last year and added one in Dedham, Mass., in February. Amazon has announced plans for stores in Bellevue, Wash.; Lynnfield, Mass.; New York City; Paramus, N.J.; and Walnut Creek, Calif.
The stores share some basic characteristics, such as displaying their books face out, carrying digital devices and accessories, and only stocking books that receive high ratings from Amazon reviewers. In a new wrinkle added after the first few stores opened, customers who are members of Amazon's Prime membership service receive the same discounts they get for online purchases; books are full price for nonmembers. Most stores, which range from 3,500 to 6,000 sq. ft., employ around 20 booksellers and staff.
There are some differences between the outlets, however. The two newest stores, for instance, have small cafés (the Dedham store serves Peet's coffee, while in Chicago it's Stumptown), and each store carries books that Amazon has determined will appeal to neighborhood buyers in such categories as travel. The Chicago outlet is also the first store not in a mall and is the only one whose doors open at 8 a.m. rather than 10 a.m., as at the four other locations.
Though no specific dates have been announced for when the new outlets will open, an Amazon spokesperson confirmed that all are on track to open this year. How many more stores the company will open remains a mystery, but there have been numerous media reports that Amazon is looking in the Los Angeles area. If true, that would be in keeping with the company's preference for coastal state locations.
A version of this article appeared in the 03/27/2017 issue of Publishers Weekly under the headline: Amazon Books Spreads Out
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In this series of posts, we will explore various lessons that most law schools miss when training their aspiring attorneys. This is not to say that most of these institutions don't do an amazing job preparing knowledgeable and capable professionals. However, there are just some lessons you don't learn until you are out there on your own.
Law school is filled with in-depth lessons on legal theories, case interpretations and black letter law. While all of this information is valuable to the actual practice of law, it proves ineffective when it comes to making your practice a sustainable and successful business. Unfortunately, short of an optional semester course on law practice management, law schools largely drop the ball on important business aspects of running a law firm.
This lack of information causes many new attorneys to fall short in their entrepreneurial attempts and some even find themselves in trouble over poor business decisions or lack of adequate knowledge.
The other major aspect of running your law firm like a business is the implementation of a billing system that is both ethical and accurate. Many lawyers hate the process of billing, so they put it off and create a situation where work is left uncompensated or bills reflect work that was not actually completed. Neither of these options is desirable and the success of your practice largely depends on a system that works with your entire practice to ensure accurate timekeeping and timely billing.
So this is where we come in! TimeSolv is a highly effective legal billing resource. With years of experience providing services to the legal community, we have created legal time keeping and billing software that is easy to use, accurate in its calculations and convenient for even the busiest attorney.
Protect your professional reputation and investments by taking the time to learn this important lesson that your law school missed. There are a variety of available accounting books and manuals that are specifically geared towards the practice of law. Keep your law firm viable and profitable by treating it like a business.


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Piano Bridge – SAVED!
Piano Bridge Rd, Schulenburg, TX 78956
Erected in 1885, the Piano Bridge was named for the twanging sound that was made when crossing the bridge. The bridge spans the Navidad River and connects the communities of High Hill and Dubina, Texas' first Czech community. The connection established an economic and social value to the communities that affected the quality of daily life. Piano Bridge has seen the evolution of transportation from riding horseback to the horse-drawn carriage to Model T cars to modern vehicles.
Recently, the planks of the bridge were nailed down, resulting in the twanging noise of the bridge to cease. Due to weathering and time, the bridge has slowly deteriorated and the future of the bridge is uncertain. Discussion of building a new bridge has been brought up, but local officials feel that by-passing Piano Bridge will lead to its further destruction. Local and state officials are determined to preserve the historical value and integrity of Piano Bridge.


text:
// Header for C3PaneContactsAccount class

#ifndef __C3PANECONTACTSACCOUNT__MULBERRY__
#define __C3PANECONTACTSACCOUNT__MULBERRY__

#include "C3PaneViewPanel.h"

#include "CAdbkManagerView.h"

// Classes
class C3PaneContactsAccount : public C3PaneViewPanel
{
public:
					C3PaneContactsAccount();
	virtual 		~C3PaneContactsAccount();

	virtual CBaseView*	GetBaseView() const;
	CAdbkManagerView*	GetAdbkManagerView()
		{ return &mContactsView; }

protected:
	CAdbkManagerView	mContactsView;

	// Generated message map functions
	//{{AFX_MSG()
	afx_msg int OnCreate(LPCREATESTRUCT lpCreateStruct);
	//}}AFX_MSG
	DECLARE_MESSAGE_MAP()
};

#endif

redpajama_set_name: RedPajamaGithub


text:
Catalog > Money & Life > Business Basics > Turn Customers Into Fans In The First 100 Days > 6 Points Of Communication
Turn Customers Into Fans in the First 100 Days
6 Points of Communication
So we've spent the whole morning and the first party afternoon talking about this concept of the first hundred days. How do we figure out who our audience is? How do we assess their goals and their needs and their emotions? How do we tie all of those things together into being able to present for them? Ah, first hundred days experience that is unlike any experience they've ever had before. So while this morning in the first segment of this afternoon have been about the learning and the content in the process of figuring it out, I'm really excited about this segment, because this is where we're going to do the application, which is why, you see we have this lovely whiteboard that is appeared behind me, just like magic. What we're going to be talking about today in this last segment is really diving deep into the actual interactions or touch points or experiences that your customers air having in the first hundred days. And as I said at the first section, I've identified kind of six he i...
nteractions or touch points, then you can have and what I want to do is talk through each of them some of you are having these experiences right now in the first hundred days for some of you this will be new at the end of the day these six applied toe all businesses across all industries anywhere in the world if you hone in on these six experiences you can absolutely change the emotional connection you're creating with your customer the actual touch points in interactions the delivery bols you're giving them and at the end of the day they're feeling about what it's like to do business with you first in person okay this is kind of the old school way of doing business and that's why start with it I mean used to be went to an establishment and you went in and you said I want x I want this product I want a shirt I want some food I want you know this shovel so I can dig a hole whatever it may be and you had an in person interaction the person behind the counter probably knew you you know we lived in a smaller communities you know where you actually had a relationship with a customer customer loyalty it wasn't just something that was thrown around is a concept it was something that was actually real and people made in person connections what's great about the in person connection is it gives us the chance to experience that person right in the interaction to read their body language to see what kind of emotions they're feeling to see are they really explaining everything they're looking for right now? Are there some unstated goals that I can kind of pick up on based on their language? The challenge is most of our business is we have very few of these anymore it's one of the perils have an increasingly online and global society you know, we have clients that maybe wearing countries on the other side of the world that we're never gonna have the chance to meet we maybe have people coming to our website to buy a product and they don't even know who the person behind the website is we're never going to have an in person interaction with them, so as a result things have gotten a little more complicated and as the technology has evolved, we kind of turned to this second form of communicating with folks email right now what's interesting about email is for most business owners they absolutely love it. Why it's cheap I e free it's fast and it has some interesting analytics if you're doing it right where you can actually see did they open the email now the problem with that and not to disparage any of the companies that sell those types of services they'll tell you whether they opened the email they won't tell you whether they read the email and there's a distinction they're right because I don't know about you guys I get probably somewhere between two and three hundred emails a day, relevant work based emails, not newsletters, you know not to tell a little secret, but we'll talk about this more tomorrow. My newsletters all go to an email that I checked, like once every week, once every two weeks, all the other stuff that personal communication goes to emails, I'm still getting hundreds a day. Most of your customers are having the same experience, you know, I'm dating myself a little bit, but I remember being a freshman in college, jj, when they first rolled out email and I was thinking this is so cool, you can communicate with people and it's elektronik and you would go to the computer lab at school? We didn't I mean again, I'm dating myself. We didn't all have computers in our dorm room, we had a lab that we would go to and you'd log on you under your username and password me, check, mail and it be like to messages were two people loved me now I don't know about you guys, I would love to have a day where I only got two emails, right? I would love it, it would be fantastic instead of the hundreds and hundreds of e mails that I'm getting your customers in the same way so his business owners while we certainly see the business analysis ofthe why email is a communication tool is really useful from a customer experience analysis it may not be as good as we think it iss and if you have any doubt or you're saying what shall we know my customers are different ask yourself this how much time are you spending in all those e mails that you get from various places you've bought products or services from probably not a lot some to think about now again ruling the clock back a little bit this used to be the big one direct mail sending someone something in the mail and the problem is is overtime this evolved right and we had a whole junk mail business build out of this where everybody was like I know if we just hit him and hit him again and it really a lot of it stemmed out of that a theory that a lot of marketing experts will talk about and when I say marketing experts I mean people that run agencies that get paid to produce direct mail ok let's be clear they'll say we need to have seventeen touches before somebody really is aware of your brand what you should here when someone says that although it's true there's something with all the noise we haven't I mean depending on who studies you look at we're exposed to between seven thousand and twenty five thousand brand impressions per day per day okay that's a lot it used to be that we got dozens and dozens of pieces of junk mail per day some people still experience that but we have probably noticed especially in the last two years you're getting less strunk male right there's a couple reasons for that not the least of which is the cost has gone up and so in most businesses they're saying well I'm not going to send mail because it's cheaper to send an email so actually counterintuitively using male is becoming more attractive because in your business you want to go where the crowd isn't right everybody's moving the email you want to zig and go no we're actually gonna put together some really sweet direct mail packages okay and a targeted direct mail piece again the same thing it really converts and the folks that are good at this they know the science they know how to do it most of us walk around all day every day with this little gadget in her pocket right a phone and what's fascinating is we move from this area of land line based phones where we all experienced marketing on that some of us still experienced marketing on that with a telemarketer who calls during dinner and were so annoyed we just hang up I mean talk about a horrible brand experience you know we're like really you're interrupting my dinner? No the days of interruption marketing or over if you're doing that stop it's all about relationship marketing that's actually what it used to be with kind of come full circle go back to the agrarian days where you walked in in person to the store I need a shovel I need a shirt you knew the person it was a personal relationship then we kind of moved through to this interruption marketing and now we had permission based marketing that seth gordon was talking about I like to think we're now in relationship based marketing where yes there's a permission element of it yes there's still kind of an interruption piece of it because sometimes you'll communicate with them when they don't want it but ideally you're targeting all your communications to be about building the relationship this is a fascinating tool right now I don't know how many of you either in the room or online or experiencing this but you're probably starting to get a text message promotions where you're like really I do not recall signing up for that this is annoying ah lot of the technologies that are out there saying if you get your customers text number their cell phone number now you khun tex it's message them with new offers just don't like don't even do that now earlier in the segment the previous segment we're talking with john with meghan about their classes sending a text space reminder that hey, by the way, your classes here tomorrow and here's a link that if you click on it, it will automatically open the gps on your phone so you can find our store acceptable. Sending a text message that says click here for twenty percent off your next purchase from us. Not acceptable. Okay, phone. Interesting way that we can play about not only in terms of inbound but outbound. What are we doing to actually call our customers and check in now, when's the last time you did, you know, dialing for customers pick a friday afternoon and say it's two o'clock I'm gonna spend the next hour just dialing up customers trying to catch him it's friday afternoon. Nobody wants to be at work on friday afternoon, and you get the chance to get him on the phone for five minutes and just say, hey, bob, hey, sherry, I was just calling to check in. How are you doing? You were just calling to check on me. This is fascinating. Well, the best phone experiences I've ever had in the first hundred days is I had a root canal. Okay, the root canal was not the best experience, but I worked with a wonderful dentist, and what he did is I had the root canal I scheduled it for a friday afternoon by design because I had heard that a root canal was one of the worst things you ever experience in your life and I had actually had a root canal prior to that I know I really should have lost more as a child but the moral of this story is I'm on my second root canal I'm thinking this is going to be miserable with the first one was horrible I swear to god the guy climbed up a ladder and jumped into my mouth with a sledgehammer that's what it felt like I was just like it was miserable why set this one up going to do this on friday afternoon at like two o'clock I'll have the procedure and then I have all weekend to recover and monday was a holiday so it's like this will be a three day weekend not ideally the way I want to spend my holiday but such is life I go ahead and I do the root canal I have somebody with me who drives me afterwards because you've been under anesthesia you're not supposed to drive and on the way home I was like we need to stop at the grocery store and pick up some you know, apple sauce and pudding and things that you can eat after a route you know and I'm walking through the store I'm still kind of a little bit in my anesthetic state of haze and my phone rings and I don't recognize the number on my answering I run my own business if it's not know number could be a customer who knows this could be exciting a new deal and you're going like this right? Because my mouth is also on her oh and it's like oh hi joe, you don't have to talk a lot it's the dentist I was just calling to see how you're feeling because it's about two hours since the procedure and in our experience if something's going to go wrong it's going wrong now I know you're probably in pain I know it probably hurts but are you in worse pain now than you were half a knauer ago or is it just kind of evened out and I was like what's even now he's a great you're doing wonderfully by the way it's friday we're going into a holiday weekend I called your cell phone and now you have my cell phone I'm calling from my cell phone if you have any problem this weekend, don't call my office don't call my service don't call the nurse just called me and I'll come to your house you can come in, we'll figure it out we'll get this all squared away I her I know your previous root canal experience was horrific I want this one to be good that's using your phone to create a customer experience video more people need to be using video it's that simple, you know, megan was teasing me about it. I thought, joe, you're going to teach us how to make videos, I'm not, and I appreciate that, but seriously, this is what you want to be doing. Use video. Well, what's great about creative live here's a plug for creative life, there's all kinds of courses about how to create video. Seriously, check it out and they only get the best. I mean, they had me come in, but then they also get the best okay? And the best are the ones that will tell you all about it. What's great about video is it's basically free at this point? Most of you are walking around with a smartphone in your pocket that shoots video at a resolution that frankly rivals the resolution of what we're shooting here in the studio today. For all intensive purposes, the guys back in the booth or going cheese joey, seriously, we had better kid, I know, I know I'm sorry, I'm teasing, but for the average person watching your plenty fine with the video that's in your pocket right now, you can shoot it what's great about video is that allows you to connect in ways that you can't get with an email or even with phone or even with mail. And let's explore video and ask why is that? Well, we get to touch on a number of the senses we get sight because we get to see you moo shit moving and we actually get a separate level of site which is actually motion as opposed to just a static picture we also get sound right we get to pick up on the emotion, the engagement we get to pick up on the energy videos of fascinating tool and it doesn't need to be they've actually done studies on this let me dispel one of the biggest secrets in the video world, okay? Most people that are running their business think, oh my gosh, I have to go out and buy a four thousand dollar camera and I have to set up a studio and I need to try pot and I need the proper lighting and I need to make this all beautiful and ready to go they've actually done studies and they do it yourself videos convert better it's that simple, this isn't mine this is, you know, proven facts literally if you were to reach in and I don't have my phone on me that if you were to take your phone and hold it and do the reverse angle and shoot a video talking into the phone like this, you will convert better than if you shoot a video in a studio like this it's fascinating but let's dive back to our earlier conversation about human psychology why is that? Well it's riel and somebody's like oh, it feels authentic you know one of the things I've loved about today's presentation and I don't mean toe call myself out or throw myself under the bus or our lovely host we haven't always said things exactly perfectly we've stumbled on words we've spilled over things and some people might look and say, oh my gosh, it wasn't polished that's horrible actually it's better for you the audience because you know this is real I'm not reading from script, you know? There aren't lines up here in front of me that I'm going from we're just having a conversation it seems more authentic, more real and that's the benefit that video gives you finally presence oh, and I know this is the one that excites cathy j she shared earlier right presence there's this book and it's gary chapman, right, who wrote this book called the five love languages and I'm going to talk again. Welcome to the course if you've just joined us joe he's going to talk about emotions and love and relationships a lot in the business course, but this is really relevant if you hear nothing else I say over the course of the three days nothing else please do this go on by gary chapman's book the five love languages read it it will take you all of about an hour at the end there is a test a quiz do the quiz and figure out where you score and if you're really into it have your loved one your significant other your children your parents everybody you know do the test I actually did this with my whole family on one of seven kids and I had all of my siblings and their significant others and all of my nieces and nephews I have eight of them do this test and the reason I did it is because the test lets you know what is the best way to communicate with this person there are five love languages okay? One is quality time the person who really wants you to spend time with them all right they want that quality connection over time another is words of affirmation they want to hear how much you care about them they want you to say I love you won this physical touch they want to be held they want to be hugged they want to feel like oh this is, you know, a special interaction that we have I have something with you that I don't normally have with other people one is gifts and presents okay and gibson presents are particularly interesting because when you do gifts and presents you have the opportunity to surprise someone now statistically, you know there's five love languages twenty percent of the people rank each one first, right? So for some people like for me, for example and you know not to get too personal here my wife barrett amazing woman her number one love language, gifts and presents on a scale of zero to twelve with twelve being you answered yes to every question. She gets a twelve on gifts and presents my score, love languages on gifts and presents. I get a zero how does our relationship work? Well, early in the relationship she would give me gifts and presents and I'd be like, oh, thanks this is great, but okay, I would've much rather had a hug because my number one this physical touch okay, ironically enough again not over share here but this is why this book is so valuable and it's useful for you to understand your customers on physical touch zero to twelve guess what I score twelve guess what she scores zero so one might look at it and say opposites while the other thing is opposites attract right? But what we've learned is each other's language twenty percent of your customers this is the best way to get through to them gifts and presents and if it's not yours that's ok, you just have to step into trying to have a different type of interaction now when we think about gifts and presents here's the thing we talked about this earlier and while in this segment's one of the typical gifts or presence that business owners think that they should give is a coupon for future discount on your purchase when is the last time that someone gave you a coupon and you thought god they love me they really care about me I'm gonna get a fifteen percent discount when I buy that two thousand dollar workshop what that's a gift for your business it's not a gift for them a gift for them is the unexpected thing a gift for them is the you know you're looking at your business and saying ok, there are maybe five products in our suite we have the cheapest product to the most expensive product if somebody buys the most expensive product we're going to send the cheap this product as a free gift but what they didn't buy that I know they didn't buy that but your profit margin on the most expensive one covers your cost of goods for the cheapest one think creatively about giving people bonuses giving them things that weren't expecting you know we talked earlier about suppose right how psyched was I when they said you paid for ground shipping cheapskate they didn't say cheapskate but that's what I was thinking right you paid for ground we're gonna upgrade you to next day zappos loves me how cool is that? Here's the interesting thing on shipping amazon and I love amos on nearly I'm a stockholder. I'm a big believer in amazon they have ruined shipping for the rest of the world. Why? Because it's free shipping and if your prime it's free shipping the next day, all you that they're charging shipping now, guess what your competition isn't the other people in your space, your other competitors, your competition is amazon because amazon has raised the bar that this is what the relationship is, so you can sit here and you can say, well, joey, all my competitors charge for shipping. You could shake things up by saying, you know what actually were like amazon free shipping free ground, you know you can upgrade if you want what's fascinating about prime, most people don't realize so I think prime costs like seventy nine dollars, a year now. All right, so when I first signed up for prime, I was an early adopter write because let's put it bluntly, I'm a guy who doesn't do a lot of advance planning, and I was like, I liked the idea not that I would get it in two days for free. I'd liked the idea that I could get next day for three, ninety nine. Okay, I was the guy they were hooking in with the next day purchases all right? Not their ideal target market but that was the benefit and so I signed up for prime and I was thinking let me get this right seventy nine dollars to be in prime I'm playing with the house's money I'm gonna beat you guys on this right? Because of all my paying three, ninety nine with the amount of things I order I'm gonna narrow that gap very quickly and I'm going to be playing with your money very a fast what I didn't realize is the average customer on amazon who is not a prime member spends four hundred dollars a year on amazon the average customer who is a prime member spends nine hundred dollars a year on amazon oh, wait a second the free shipping that you kind of paid seventy nine dollars for but it's free shipping actually doubles your sales and doubles all those margins on all of those profits all those projects all those products they're buying swish how can you look to other businesses that aren't it all in your industry and say, what are they doing that I should be doing? Stop looking at your competitors websites just stop seriously, I know some of you go home and you're like oh what's the competition doing you cruise over to their web site you like they haven't updated their website in three years we haven't updated arson to but anyway we're still ahead of those fools you know really stop licking their sights goto apple good at him assan go there the trendsetters go to suppose go to the people that are doing it differently and say what are they doing? They could actually change the conversation how could I implement some of these things could I maybe draw presence in as a unique experience for my customers in the first hundred days is real quick preview most people that are doing presents are doing one in the first hundred days to be world class top one percent of companies in the world across all industries if you did three in the first hundred days you're world class we're not talking about only because you have to do a present every day small incremental changes that could have huge impacts so in your worksheets you have a worksheet here called your current customer contact in the first hundred days and what I'd like you to do is pull this worksheet out for those of you that air playing at home are online grabbed this worksheet for those of you in the studio audience go ahead and turn to this worksheet what I want you to do is fill in qin in the various boxes so in the first hundred days let's say you run a retail establishment you say people come into my store you would write on the in person I haven't interaction in the store and they look for stuff and then they buy stuff so it's in person and you kind of go through the list and you fill in all the boxes okay? Where is many of the boxes as you can now let me give you a precursor on this road quick some of you are looking at this and you're going wow already I know that I don't do very many of these things I do some of them like I do the emails I send a boatload of emails but other than that I really don't do anything it's okay? I've had the pleasure of giving this presentation to audiences all over the world on average at the beginning of this talk I you right now where we are in this presentation the average person fills in two boxes so don't feel bad if you're not feeling in all six that's tomorrow tomorrow will be about how do we fill in all six but today is about filling injustice top you know the couple two three that you might have did you have a question? Yes yeah, I do a lot of my interactions with my clients on skype so is that in person? Is that video? Is that phone call that's a really good question that's a really good question I would say put it wherever you want my gut instinct is its closest to video and the reason it's closest to video I mean, if you have something in some people I had somebody in an audience recently said to me, why interact with my customers on facebook? I'm like, yeah, you don't. But thank you for giving that interaction pick the thing that's closest to what you're doing if it doesn't fit one of these categories, so sky, privates and video for a couple of reasons, they're able to see you there able to hear you if you're doing skype calls, but you're turning off the video feed because it's an eight a m call and you don't want them to see that you're still in your pajamas. I'd shift it over more towards phone because it's just a voice interaction it's basically phone that you don't pay for, right? So fill in whatever you think on those categories and why you guys are doing that, we've got someone in the studio audience that I'm gonna ask about her experiences. So sherry, can you go ahead and grab the mike and we're going to talk a little bit about your current customer contact in the first hundred days now, let's, see if you could remind folks because I know some people are just tuning in remind them what your business is. Kind of what you dio and then if you want to describe it because I knew you worked with a variety of different customers if you want to describe maybe one type of customer and talk about the context you have with them in the first hundred days okay um so I own blick sel and it's a creative agency we do a lot of web design videography any type of creative field that you could need um to be honest, I don't do very many of these. Andi, can I pause embraced that that's awesome of you to trust acknowledge that and it's totally fine you are in good company, you know, we're picking on you, but I have a feeling if we ask the other people in the room if we ask the people that are online if they're filling this out while we're talking, they're only doing a couple right now too, which is frankly, why we're here and it's also why if we actually do more of these, you'll really stand out so I encourage you I embrace you, you're doing great even though you're doing a few, we're going to figure out how to do more so what we mainly dio is email all of it our interaction is via email or base camp, the kickoff updates everything um we don't really like to take phone calls but tell me about that let's talk about it a little why don't you just easier when we're doing like website designed specifically to have everything bulleted in front of us and to keep it in base camp phone calls leave a lot of things to get confused and a lot of things get left out, but you're going to become more open with that I love it let's talk about that a little bit because part of the reason I think is a business owner that you don't want to use phone is because it creates nightmare situations for you somebody says no, really, I told you you were supposed to make that button red on the phone and you didn't make it red and so now we need to change order and you need to do that and by the way, I'm not going to pay your designer a programmer for the time that takes I used to design websites, so I understand the challenges here a little bit but for the customer, if it's so if we take it out of the context of what's most important in the business and put it into the context of what's most important to the customer for a lot of your customers is this the first website they've ever built? Or is this the sexiest website they've ever built? Certainly sexiest for sure they've never had anything like this in terms of emotions, do you think they're feeling maybe a little anxious about it or they're unsure of the process? There's a lot of anxiety because it's a creative business so they're very excited at the beginning once they see our previous work. But then once the honeymoon phase is over, like, anxiety builds and, like, suspicions build and it's not exactly what they thought it was going to be because there's very limited, they communicate very limited communication or, um, very vague expression of the expectations. Yeah, and so part of the challenge is you're in a situation where the customers they having sad either going through this experience that maybe they've never gone through or if they have this one's completely different, right? You is the business owner are trying to get them to say, well, what do you want? What do you need specifically? What are we gonna build? You're looking for the direction and they're kind of in this its creative oh my god, I'm in accounts and I never get to be creative. I get to be creative making an awesome website for accountants, right? Yes on so the challenge is there in this emotional motive, I get to be free, I get to be expressive and it's in your business is best interest if they type up what they need if they're very specific and they articulate we see where those emotions were just grinding again that you see it yeah yeah and so it was I imagined correct me if I'm wrong as the business owner in the person trying to do it it starts to get frustrating for you because you're like, oh my gosh, I know it's a creative situation but you can't just give me that I'll know it when I see it line I need something more specific I need direction you need to help me out and they're going but no, this is where I get to be free and expressive and tell you all about me and it's like yes and so we'll talk more tomorrow about how we can build on this but just while we're in the moment cause I know we've got a lot of web designers and graphic designers and creatives that we're dealing with I get why you want a specific scope of work I get why you want really clear rounds and how many rounds of revisions russ I'm getting we've got people online saying, joey, you're crazy we've got ten, twenty three designs who says I do the same thing it's bittersweet I have so many customers that want to call and ask me questions that can be found on my f a q I feel bad not taking calls but I have to be working on orders yeah yeah absolutely so there's two pieces of the puzzle there so the person calling and asking the question that could be found on the vic they might be earlier in the day process they might be prospecting or they might meet at a project that's in full blow and then we have this interaction sherry's having which it's like okay we're in it and I'm trying to get the feedback right imagine if we turned the tables a little bit what if we said yeah we're gonna have this review on the phone and while we're on the phone I'm going to be taking notes and at the end of the call I'm going to send you the check list of everything you said you have twenty four hours teo add or subtract from that list at the end of twenty four hours I'm going to send you another email that says because I didn't hear from you I presume that's the list going forward that is your new change order it has been entered we will begin to execute accordingly I like that yeah because it protects you but it still gives them the chance to have the interaction they want I want to be on the phone for the person online who's saying well I'm on the phone and I got to be working on stuff and I can't handle these calls what if we actually shook it up a little bit? Okay most phone tree experiences is is a nightmare you get on the phone tree and they're like the thing, that thing that I drives me that's about the country's when they say, please listen to the entire explanation because our things have recently changed. No, they haven't changed. I've been calling verizon for fifteen years it still press one, press three press for press one to get to, I want to go to write and there's actually websites you can go to that will help you through a phone tree. I don't know if you guys know about this, you can google it, they'll actually go and you type in the provider you're dealing with, and they tell you all the buttons you have to push to get to a live person as quickly as possible. What if, for the person who shared their business the designer online, we said let's, create something fun for him, okay, he's got this business he's got f accused let's presume from the typical company, maybe there's ten f cues listed on his web site and he's like, why are they calling and asking me about this when it's on the website? Well, the reason there doing it it's, because they're looking for connection, they're looking to be assured, take us back to the first conversation of the day, buyer remorse. They're in that psychological cognitive dissonance point where they're saying I'm not really sure this is gonna work and I'm testing and I want to but you know if I talk to you human being I'll feel better about this so what if we took the phone? Freon turned it on its head? What if when you called and I forget what was the name of the design company rusty time twenty three designs ten twenty three designs all right, so ten twenty three designs let's pretend this is you I called up to ten twenty three designs and it said hello, this is joey at ten twenty three designs I can't take your call right now because I'm working on some awesome projects for my amazing clients you're one of two things you're either someone who's already one of my amazing clients or you're someone who's yet to be welcomed into the fold, but we're excited to bring it in if you're already one of my amazing clients press one toe leave a message that I'll listen tio if you're not yet one of my amazing clients but you hope to be there's a couple things you should know I'm going to run through a series of questions if it applies to you press that number if you're wondering how much I charge press one if you're wondering how long your web design project will take press two if you're wondering how many rounds of revisions were going to dio press three and then guess what, they get to have that connection in that conversation they want tohave all you're doing is reading your fake use into a voicemail tree, and they're picking what they want. Let me ask, have any of you ever had that experience where you dialed into a company and their faa cues? Where their phone tree no, most of you haven't some of you have you're like, oh yeah, actually, I did one time that was pretty cool making you do that for your company, I love it awesome, right? And so you give people the chance to interact the way they do for us and ten twenty three designs says, oh my goodness, because you were just record that for me, you know, what's so great ten twenty three designs is we just did you know, it's right there for you live open in on creative live so moral of the story is this can actually be fun. It doesn't have to be oh my gosh, I don't want to take phone calls, step out of it, get create, you're a creative person, step out of it and get creative and say, how could I creatively take phone calls without ever having to answer the phone? I could record a bunch of fun phone messages and let them click through, but I could even do an f a queue of the week here's my voicemail and it says, hey each week we pick a different thing from r f a q list you should go to ten twenty three designs dot com to check it out, but since you're probably on the phone and if you're with verizon like me, you can't access the website while you're also talking on the phone. What wa verizon and you're having fun, right? You're connecting with them a little engagement and you've said, but well, you do is today we're dealing with a fake number four how much does the typical website cost? Now? I know you're expecting me to give some type of an answer like, well, it really depends on what kind of functionality you're looking for really depends on how many rounds of revisions we're going to do really depends on what type of integrations you're looking for. Let me just cut to the chase the difficult website project at our company costs between fifteen and twenty five thousand dollars alors, hopefully that fits within your budget will talk more about it when you leave a message for the rest of you that we're dealing with that feel free to just leave a message now and thanks for learning more about ten twenty three designs and what if we did a different voice mail every week and it was fun and so even your customers that air your regular customers learned something new when they called you I mean the worst thing and this has happened to me in business. Gosh so many times I'd be sitting with a client and say, you know, I designed their logo and I designed their business cards this is back in the day when I did logos, business cards and websites right? I designed the logo I designed their business cards and then, like a month later two months later six months later we just run into him when we'd be talking I'd be like, oh, hey, and they're like joey, I love my business cards that are awesome they're getting the new clients people are raving about how remarkable they are like oh that's awesome and they're like, yeah, we're really excited we're going to launch our website next week I'm like, oh, wait, I knew websites how are you gonna launch it next week? Because we haven't like I can't build a website in a week and they're like, yeah, we found this company that's built our website and you know, it's not really gone that well, but you know where we think we're going to be ready to go it's over budget it's overtime but still we're gonna launch and I'm like, how did they don't know I did that become a marketing and branding guy shoot myself in the foot. This happens all the time, I guarantee, no matter what business in urine part of your customer's wallet is going to someone else when you have a solution that would solve for them that they'd be happy to give you their money, they'd be happy to do business with you. They love you, but they don't know that you do it. Why? The reason they don't know is we live in a world where we're bombarded with information there's too many things to keep track of aiken barely keep track of what my significant other is interested in what my children are interested in what I need to do for this client project I'm not remembering that that person that I bought a widget from six months ago also sells the widget plus that I'm now interested in, and I probably haven't seen your email newsletter that came into my catch all email list that I only read newsletters once a month out of I missed your free twenty percent off coupon how can we change the conversation?
Are you ready to design an unstoppable customer experience plan for your business? Join CreativeLive instructor Joey Coleman to learn how to strategically turn a new customer into a lifelong fan.
The first 100 days of your relationship with a customer are pivotal, and Joey will teach you how to maximize that time. You'll learn customer service best practices that consistently exceed customer expectations. You'll also learn how to track the lifecycles of your customers so that you can market to them more specifically. Joey will also outline how to apply these strategies not only to your new customers, but to your existing customer base as well.
Whether you're just starting out as an entrepreneur or you're a long-time business owner tired of one-time customers, this course will give you the tools you need to transform customers into powerful advocates for your brand.
Build Relationships with Your Clients
Day 0 to Affirmation
Who is Your Audience?
Personas of Your Clients
Customer Goals
Customer Emotions
Mapping Out the 100 Days
Recap and Question
Review and Assess: Sherry's First 100 Days
Review and Assess: Internet Viewers' First 100 Days
Identifying Preferences: Listen
Identifying Preferences: Pay Attention
Maximizing Channel Mix
Creating a Map for the Future
Creating a Map with Shari Part 1
100 Days: Photography Part 1
Overview of the Day
Recap of the Photographer's 100 Days
100 Days Mindset and Goals
Your Team's Mindset
Trusting Your Employees
Trusting Your Employees: Megan's Story
Tools and Deliverables: Activation
Tools and Deliverables: Affirmation & Admission
Tools and Deliverables: Acclimation to Advocacy
Measure and Tweaking Part 1
Yoko Co
If you're looking for speakers discussing marketing and sales, I'd suggest taking a time out and watching this lesson. While you can pour time and cash into marketing and sales, if your not keeping your customers happy, then what has it all been for? If you really want to take your marketing and sales to the next level, start with the client experience. Happy customers who become fans will provide better marketing than you could every write for yourself (plus other people will believe it, because it isn't you talking about how great you are, it's someone else talking about how great you are!) And those fans generate referrals by the boatload. And all you have to do is be great at what you do, and make sure your clients' or customers' expectations are managed well, and then exceeded. Joey will teach you how to do this. As a side note, we've made this course part of our onboarding process, so every new hire watches this complete lesson within the first two weeks of their tenure with us, it's that much a core part of our philosophy. Godspeed!
I watched a replay of this course in November, 2017. It's incredible it's still such a current and updated course, even though the lessons were shot in 2013. Very deep content, told in a very light, fun and assertive way. Wonderful examples that inspire action and hands-on tips that you can apply immediately for every kind of businesses. Best in-studio audience ever.
Tanya McGill Freeman
Wow...just WOW! What a fantastic course. Joey over-delivers, practicing exactly what he preaches in this truly insightful workshop. I honestly can't think of anyone I wouldn't recommend this course for. Such a small investment for such tremendous value. Get this course NOW! You'll be so glad you did.


text:
Highlighted Year: Michael Bates, 1996
Wide Receiver/Kick Returner, Carolina Panthers
Age: 27 (Dec. 19)
4th season in pro football, 1st with Panthers
College: Arizona
Bates was a track as well as football star in college and won a bronze medal in the 200-yard dash at the 1992 Olympic games. A sixth-round draft choice of the Seattle Seahawks in '92, he delayed his pro debut until 1993 as a result of his Olympic participation. Used as a blocking fullback in college, Bates was shifted to wide receiver by the Seahawks, but he rarely saw action on offense. In two seasons with Seattle, he returned 56 kickoffs for a 19.8-yard average while catching a total of six passes, one for a touchdown. He was also good on kick coverage, but three concussions suffered in 1993 raised concerns. Waived by the Seahawks, he spent 1995 with the Browns before being dealt to Carolina.
Returns – 33 [17, tied with Tamarick Vanover]
Yards – 998 [12]
Most yards, game – 138 (on 4 ret.) at Philadelphia 10/27
Average per return – 30.2 [1]
TDs – 1 [2, tied with six others]
Kickoff return yds. – 214
Most yards, game – 155 (on 5 ret.) vs. Dallas, NFC Divisional playoff
Kickoff return avg. – 23.8
Kickoff return TDs – 0
2nd team All-NFC: UPI
Panthers went 12-4 to finish first in the NFC West in just their second season while leading the NFL in kickoff return average (26.2). Won NFC Divisional playoff over Dallas Cowboys (26-17). Lost NFC Championship to Green Bay Packers (30-13).
The outstanding performance in 1996 marked the first of five straight seaons in which he was selected to the Pro Bowl. Bates again led the NFL in kickoff return average in 1997 (27.3), and in his five years in Carolina returned 233 kickoffs for a 25.7-yard average and five touchdowns. Left unsigned after the 2000 season, he moved on to Washington in '01 where he averaged 23.5 yards on 49 returns and was cut. Returning to the Panthers for 2002, Bates suffered an injury during the preseason that put him on injured reserve for the year and, after stints with the Jets and Cowboys in 2003, his career came to an end. Overall, he averaged 24.4 yards on 373 kickoff returns, was a consensus first-team All-NFL selection once, received at least some All-NFL or All-NFC consideration after four other seasons, and gained selection to the Pro Bowl five times, noted for both his kick returning and kick coverage. He was named to the 1990s All-Decade team by the Pro Football Hall of Fame.
Highlighted Years features players who were consensus first-team All-League* selections or league* or conference** leaders in the following statistical categories:
Rushing: Yards, TDs (min. 10)
Passing: Yards, Completion Pct., Yards per Attempt, TDs, Rating
Receiving: Catches, Yards, TDs (min. 10)
Scoring: TDs, Points, Field Goals (min. 5)
All-Purpose: Total Yards
Defense: Interceptions, Sacks
Kickoff Returns: Average
Punt Returns: Average
Punting: Average
*Leagues include NFL (1920 to date), AFL (1926), AFL (1936-37), AAFC (1946-49), AFL (1960-69), WFL (1974-75), USFL (1983-85)
**NFC/AFC since 1970
Labels: 1996 NFL season, Carolina Panthers, Highlighted Years, Kickoff Return Leaders, Michael Bates, Player Profiles


text:
2021 The 3rd Beijing International Public Service Advertisement Conference themed Shedding A Spotlight On Public Service Communications kicks off
UNTV News • December 8, 2021	• 121
BEIJING, Dec. 8, 2021 /PRNewswire/ — Under the aegis of the National Radio and Television Administration of China and the People's Government of Beijing Municipality, 2021 The 3rd Beijing International Public Service Advertisement Conference themed Shedding A Spotlight On Public Service Communications was held in Beijing Shougang Park on December 8, 2021. The event was co-hosted by the Publicity Department of the Beijing Municipal Committee of the CPC and Beijing Municipal Radio and Television Bureau, with CAA Advertising Information and Culture Communication Co., Ltd and Beijing Radio & Television Station (BRTV) acting as co-organizers.
2021 The 3rd Beijing International Public Service Advertisement Conference
Held in an "online+" format, the event brought together classic advertisements and young talents from the advertising sector while promoting key projects and international collaborations in the sector via a cloud-based conference and exhibition that highlights the Beijing style, unique Chinese characteristics and international perspectives, with the aim of creating an internationally recognized event.
The conference included multiple noteworthy highlights, including the public issuance of the Proposal for Regulating the Celebrity Endorsement Market And Jointly Building A Culture and Entertainment Ecosystem, the unveiling and signing ceremony of the Beijing Public Service Advertisements International Communication Center, a facility jointly established by the Beijing Municipal Radio and Television Bureau and the Communication University of China, as well as the release of the 2021 Global Public Service Advertisements Development Report Framework.
This year's event consisted of over 100 programs, including the theme forum series, the Masters Banquet, the promotion series, a grand public service ceremony, a public service advertisements competition and an exhibition of outstanding public service advertisements.
Launched in 2019, Beijing International Public Service Advertisement Conference has been held consecutively for the last two years. Serving as a meeting place for the global public service advertisements sector, the event includes platforms for the demonstration of cultural achievements, innovation in artistic and literary commentary, discussions and exchanges between the sector's thought leaders as well as access to relevant authoritative industry data. The conference is expected to further facilitate the growth of the international public service sector as well as serve as a showcase for public service advertisements in Beijing.
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