My colleague Jarco and I represented iCapps at the Digital Transformation Forum. The event took place on the 27th floor of The Hotel. With the inspiring view over Brussels, came inspiring talks about the challenges, opportunities and the impact of digital transformation for companies. Twelve speakers, who represented Belgian companies of all sizes and industries, shared their experiences and struggles.
Many people seem to think that it's all about technology. But it is not. According to Jo Caudron, author of the book Digital Transformation, it is not a technology challenge. He claims technology is the easy part. Changing how people operate however, that is the difficult part. That makes Digital Transformation more of a management & people challenge. This implies that a successful Digital Transformation requires digital leadership. You'll need someone to manage this transformation. Someone who draws up a vision for the future, and someone who develops a roadmap that will get you there.
The digital leader of a company understands what the impact of digital is on their business models. He doesn't necessarily need to know and understand all the technical details. Many influential companies have appointed a digital leader as their CDO (Chief Digital Officer). These CDOs are constantly questioning the current business models and how these models can be adjusted to tackle future digital disruption waves.
The digital strategy of a company can only be effective when everyone within the company is involved, and not just a small group of converted natives. Tom De Ruyck from InSites referred to a US study that found that "only 13% of the employees in the average company is passionate enough to change/get the company forward". This number has to go up!
So, how can you achieve this? A sensible way to start, is by giving employees information on the company strategy, but also on its customers. When every employee can identify himself with the customers, they know how to serve their needs. This will lead to better decisions on future products and services, that are aligned with the company's strategy.
Secondly, it is important to give employees responsibility and the freedom to make decisions (For managers: Let it go!). When self-managing teams are empowered to do what they think is right for the company, they are more motivated and more involved. It's also important to have diverse teams consisting of business/technical employees, juniors/seniors, and people with different expertise.
The digital strategy of your company should be top of mind for everyone, every single day. Tom used Newton's First Law of Motion as a metaphor: A body that is in motion wants to stay in motion. A body in rest wants to stay in rest. So persist. Keep on going. And most of all, keep the company in motion!
Traditional organisations are built on hierarchical structures, in which decisions have to be approved by multiple committees. This takes time. A lot of time. In a digital world that is rapidly changing, time is of the essence. Thus, for faster decision-making, the organisational structure has to be flattened. Less talking, more doing.
Take Bolero for example, Bart Vanhaeren, CEO of Bolero, explained how they focused on being the first to launch an Apple Watch app (iCapps played a crucial role in getting the app developed in time). Bart didn't have approval yet, but he went along anyway, there was just no time to wait for a sign from above.
Jo Caudron proposes to go for small teams, pitches, spin-offs within a larger company. He mentioned Adobe Kickbox, a box filled with a $1.000 pre-paid credit card, instructions, innovation tools, caffeine and sugar. Any employee can get one, and do whatever they think is needed to improve the lives of their customers and move the company forward. This way they explore lots of potential ideas, and mini-startups form within the company.
But it is not all about money. Having a budget is nice, but Jo warns that these teams also need a licence to change. Sometimes a new project cannibalises part of the existing business, but don't let that be a reason to drop that project, on the contrary. If you don't change your own business models, someone outside of your company will do so, which may cause your company to fail. Think of some big companies like Nokia, Kodak… who failed to get off their cash cows and innovate. Where do they stand now?
You need to have the guts to take risks. Don't focus too much on KPIs. Don't be afraid to fail! Failing means that you are trying, and the knowledge you gain by doing so is priceless. Not every story has/will have a happy ending. In some sectors, margins will go down, as explained by Truvo's Marketing Manager Wim Vermeulen. It is better to have a shrinking company, than a company that is disappearing completely.
Or as Andrew McAfee formulates it: "We have to protect the future from the forces of the past". So don't hesitate to change something, even when it endangers jobs that were created in the past.
It is possible that your next business unit won't be a part of your traditional market. You need to look further than what you are comfortable with. Explore new markets, new partnerships and look for opportunities outside the company's traditional market, Wim Decraene explained. Take Visa for example, who collaborated with car manufacturers to allow drivers to store their payment information in their car. This enabled car drivers to pay for something, like a pizza, with their car.
Another example is General Electric. GE entered a new market of selling predictive maintenance software for connected turbines, something they had very little expertise in. By doing so, GE made itself a structural part of the future. Also, Wim Decreane explained not to be reluctant to take advantage of the existing network of the company, such as GE did by selling its predictive maintenance software to customers in its existing network.
If you want to know where your company should be heading in the digital future, just ask your clients! Your clients are the users of your products and/or services, so they should steer the innovation process and make sure you are on the right track.
In the digital age, not everything is digital. So don't focus solely on building apps and the likes. The customer journey is about more than just digital interactions. In the old days, the only way for a customer to reach out to a company was by phone, during office hours. Even though digital communication makes 24/7 communication possible, 75% of all people still prefer personal interactions. Bolero, for example, organises events, business trips and 1-on-1 meetings to maintain a certain level of personal interaction with their clients.
At iCapps, our Concept & Design team involves users through interviews, workshops and other sessions to define user journeys and customer needs. By involving users early on, and not just at the stage of user testing, we get instant feedback that tells us whether or not we are on the right track. This is where Google's Pretotyping-Principle comes in: "Make sure you are building the right 'it', before you build it right".
If you want to discuss how to make your company more digital, you are always welcome for a hot cup of coffee.


The Council's Business and Overview Scrutiny Committee will meet at 6pm on Tuesday 24th January at Wallasey Town Hall to discuss the proposals for parking charges to be introduced in Bromborough Village, other towns and all our Country Parks in Wirral.
The meeting is open to the public, you can attend and make your views known.We need to send a very strong message to this Council, that charging £4 to visit a Country Park is outrageous and simply not acceptable.
Our petition stands at over 2500 (On-line and Paper Based).


Music from Around the School and SHOW STOPPERS!
The hall was packed with parents and friends on the last Friday afternoon before the half term break. They had all come to watch the pupils sing, play and dance in the annual Autumn Concert – and they were not to be disappointed! It was lovely to see every pupil in the school, from Key Stage 1 upwards, involved and performing so enthusiastically.
Every class had their own set pieces, starting with Year 2 singing Jo, Jo Jonah and Who Built the Ark? closely followed by Year 1 performing 1 Basket, 2 Loaves and 5 Fishes. All the songs for Key Stage 1 were ones associated with their RE studies. Year 3 later showed their prowess on the recorders with a rendition of two dances (Waltz and Cha-Cha) and then sang He's got the Whole World in his Hands. There is no doubt that there are some budding instrumentalists coming up! Year 5's Rhythmic Rumba got us all in a Latin mood as did Year 4's bouncy and jolly I Got Rhythm from the show 'Crazy for You'. Year 4 played the tune beautifully on the tuned instruments as well! The final class piece came from Year 6 with two songs- a beautiful Edelweiss (in 2 parts) and a very happy I'm Singing in the Rain.
Quite a number of soloists performed during the concert. It is quite daunting playing in front of 120 parents and friends, but the players all rose to the occasion with their usual aplomb. We had four pianists Harry Barnett, Oliver Hamilton, Maya Mandair and Caoimhe Guppy who played with great sensitivity. Two brass players – Michael Clark on cornet and Joseph Chatterton on baritone – also showed good technique on their instruments and two singers – Daisie Rhymes and Toby Stanley dazzled us with their songs Lavender Blue and If I were a Rich Man.
A new part of the concert was hearing the Holy Redeemer Band. This group who came together this September played three pieces Les Bouffons, Oh When the Saints and We will Rock You. Although new as a team, they have already proved they can play together and work as one. We look forward to this group developing further and hearing them again Christmas.
The concert finished with some songs from the shows. These were performed by the choir, with its usual flourish, and gave us renditions of Consider Yourself (soloist Jack Porter), Tale as old as Time, You're never Fully Dressed Without a Smile (soloists Caoimhe Guppy, Natalija Kelly and Ruth Teale), Chim Chim Cheree (soloists Flynn Walsh and Charlie Deary), Flash Bang Wallop (soloists Harry Barnett and Natalija Kelly).
It was a lovely concert which reflected the musical talent of the school.


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I 'Cut the Cord' a few months ago on National Cord Cutting Day (it was coincidence). YouTube TV through Chromecast for my older TV's. Called and threatened to cancel the internet and phone from Comcast until I got hte Retention Specialist. Now I got the cheapest and fastest internet and phone and I'm still saving just over $100 a month. Sad thing is my wife already figured out how to spend those savings and then some…
The Contour TV plan with 140+ channels will suit anyone looking to capture a lot of favorites. It has nearly every channel except premium networks and specialty sports. You can also choose its TV Starter or Contour Flex (usually around $25 per month), and get the basics like PBS, ABC, the CW. Cox offers supplemental TV packages you can add on to that to get just your favorite genre-specific channels. Choose from sports, movies, and variety packages for an additional $10 per month.
During the 1990s, the pressure to accommodate the growing array of offerings resulted in digital transmission that made more efficient use of the VHF signal capacity; fibre optics was common to carry signals into areas near the home, where coax could carry higher frequencies over the short remaining distance. Although for a time in the 1980s and 1990s, television receivers and VCRs were equipped to receive the mid-band and super-band channels. Due to the fact that the descrambling circuitry was for a time present in these tuners, depriving the cable operator of much of their revenue, such cable-ready tuners are rarely used now - requiring a return to the set-top boxes used from the 1970s onward.
While bundles are often a great deal - especially for people who love sports or movies - it's important to be aware that some companies' ultra-competitive bundle pricing is valid for a limited time only (e.g., six months or a year), after which time the cost of the bundle goes up. In some cases, customers are able to extend the duration of the promotional pricing just by calling the cable company and speaking with a representative.
I used to have "can't miss" shows, but then my wife and I started talking about cable TV and whether or not we really need it. We were getting ready to move to a new state, so we did what many people would think is impossible – we cut cable and sold our TVs. That might be a bit extreme for some people, and I'm not saying you should do that. We have since bought a new TV (we have one in our home), but we have not subscribed to cable TV again, and we have no plans to do so.
Diagram of a modern hybrid fiber-coaxial cable television system. At the regional headend, the TV channels are sent multiplexed on a light beam which travels through optical fiber trunklines, which fan out from distribution hubs to optical nodes in local communities. Here the light signal from the fiber is translated to a radio frequency electrical signal, which is distributed through coaxial cable to individual subscriber homes.
The TV industry isn't suffering financially, however, because it keeps raising prices on the remaining customers. The average pay-TV customer today spends $106.20 a month, up 44 percent from 2011, according to Leichtman Research Group. Since 1980 cable, satellite, and phone companies have generated $1.8 trillion in revenue from selling TV service, according to Kagan, a unit of S&P Global Market Intelligence. Revenue last year was $116 billion.
Setting this up was easy, too. We bought an inexpensive antenna at a local store that was on sale and simply attached a coax cable to the back of that antenna (the cable came with the antenna) to the cable port on the back of our television, then simply went into the menu on our television and scanned for channels. It found around 30 of them, and they come in crystal clear in about 480p – not high resolution, but good enough, especially on a smaller television. Once the antenna is set up and running, the programming is completely free.
I recently got rid of Comcast TV 6 months ago because they went up so high on their rates. Yesterday they did something now that you cannot use your TV to scan your channels to get any TV stations. I had this for over 6 months for free. Does anyone know a way how to get around this. Where I live I am not allowed to have a satellite dish and the mountains around me will not pick up on an antenna
You'll get 60+ live TV channels you're used to seeing like local FOX and CBS alongside ESPN, A&E, History and National Geographic. The subscription also gets you unlimited access to Hulu's massive on-demand library and Hulu Originals that many folks pay $7.99 per month for. Before signing up for a week-long free trial, look over Hulu's Live TV channel lineup to see if it's a good fit for you.
The only reasons not to get an inexpensive antenna are because you don't want to fuss between different inputs, or you can't find a suitable window or another spot in your home. Other than that, it's the best way to ensure you get all your local channels, which many streaming services lack in some form. Read our comparison of the best antennas available right now.
I couldn't tell you for sure since I don't watch many of those shows, but you may want to double check before moving forward. The more obscure the channel or show – probably the harder it is to find. I do know one friend downloaded a plugin for the playon software that allows you to search and find just about any show you might want, so that might be something to look into.
Many broadband providers require a cable modem with DOCSIS 3.0 so if you decide to go for a used modem, be sure you're getting one that's recent enough to be compatible with your local broadband provider. Your cable modem is the foundation of your Internet connection. Somehow, the importance of it is often overlooked by many people. There's another building block also often overlooked, but worth re-visiting if you are entering the land of cord cutting.
Similar to the HBO service but $4/month cheaper, Showtime lets you stream all of their content using Roku, Android, Apple TV or an Amazon TV device. You can also get a $3/month discount on their service if you subscribe through Hulu and you can also pay full price to get access through Playstation Vue TV. However, if you're a Playstation Plus member you can add it for $8.99.
The cost to networks of paying huge sums for sports rights get passed on to customers in the form of higher monthly bills. Broadcast channels like Fox, CBS, and NBC are also shelling out billions of dollars on sports because it's one of the few things consumers still watch live, which helps the companies sell advertising. Those broadcasters are raising the prices they charge cable operators, leading to higher consumer bills. Congress handed that new-revenue stream—known as retransmission consent fees –to broadcast channels in the early 1990s.
If you aren't close enough to the TV towers to use an indoor antenna you may need an outdoor solution. Furthermore, today's digital TV signals require a TV with a digital tuner. If your TV was made before 2007, it may not have one. For solutions to these issues, check out my post How To Get Local Channels Without Cable. I also expand on this a bit in the TV Antenna section later in this guide.
Just like it does with TV service, CableTV.com shows you cable internet providers in your area along with any competing fiber, DSL, or satellite internet providers. You can even see which providers in your area offer to bundle both TV and internet service. This helps you identify potential savings because almost all companies that provide both services offer discounts for bundling.
In designing our guide, we took all of these factors into account and simplified things, designing five bundles of online television programing—one of which, we think, will suit just about any type of TV viewer. For each bundle, we show you the price, the projected savings compared to the 2014 average basic cable price of $66.61, and how many additional a la carte TV seasons (estimated $30 per show) you could buy before cable would be more cost-effective.
I started out at $98 with my current bill, including two $10/mo cable boxes for decoding even the basic cable (local channels), which I had cut back to in March from a $200 bill under a "promo" deal for staying with their "triple play". I had also just bought a $19 HD TV antenna and can pick up all but 3 of the 60 channels in reach perfectly on my first pass. I bet I can get those 3 clear (one is ABC) if I work at location/angle. Also took out a PlayStation Vue free week trial offer, and it works fine on my smart Sony Android TV (have to upgrade my dumb one which has Apple Gen 3 – probably will do your recommended Amazon FireTV).
Armed with technology that makes a smaller antenna possible and a digital protocol that makes the signals easier to capture over longer distances, antenna companies are now delivering powerful long-range units with home decor as a design directive, resulting in small, unobtrusive and even fashionable indoor models. Mark Buff, CEO of antenna maker Mohu says that with cable TV having been the norm for so long, "many people had forgotten that OTA (over the air) signals still exist. But we're now seeing increased interest by cord cutters. And even customers who aren't cancelling subscriptions are using antennas for second and third TVs as well as for their vacation homes, saving the cost of additional cable boxes."
Liverpool, congratz on the new found freedom. You are off to an excellent start. I live in TX and had spectrum triple play up until July 2016. I still have internet with them at a rate of $57 monthly tax included. I initially had the same setup as you with PSvue and Roku on 6 TVs as we have 4 kids and living room; also powered antenna on roof for all local content with over the air single line DVR to record CBS shows my spouse watches. AS of this monthly, I cut PSvue as well. Since last year, they lost several channels, added taxes and starting in September 2017, increased the rates. AS a result of this, I had to search deeper for better savings and cord cutting. Roku is proprietary and restricts many open source options available to cord cutters. I have now switched all TVs to Amazon Firestick, but not running kodi as many would say. Kodi is 2016, and the new available apps for cord cutters is Terrarium TV, and Mobdro. You can youtube both to see how they easily work. Find you a couple of teens in your area who can help you locate someone to assist you with this firestick project. Let me know if I can be of any further assistance.
With services like Showtime, HBO, Hulu, and many others now streaming their programming online, cord cutting has firmly entered the mainstream. But that doesn't mean it's always easy to get all your favorite shows over the internet. In order to make the transition away from cable as simple as possible, we've put together six streaming "packages" that should meet the needs of the most common types of TV viewers.
Just because you subscribe to cable or satellite doesn't mean you have to use the provided set-top box. In an effort to become part of the cord-cutting landscape, many of the major cable and satellite providers, who double as internet service providers, let users subscribe and then access all programing via apps rather than the cable box or even the tuner in the TV.
The biggest plan to get is $11.99, dubbed the "Premium" plan, which gives you Ultra HD and the ability to watch on 4 screens. This particular plan could be advantageous for families who want to watch a lot of different things at once, but is the extra $4/month or $48/year worth it? It all depends on your situation, but something to consider. They do offer one month free, so there is the option to test out whatever plan you want as well before finally deciding.
Credit: ShutterstockTom's Guide compared all three services head-to-head-to-head, and discovered that Netflix is generally the best of the three. However, the services do not offer exactly the same thing. Netflix is a good all-purpose service, while Hulu focuses on recently aired TV, and Amazon Prime is part of a larger service that also offers free shipping on Amazon orders, e-book loans and other perks. (Viewers who just want Amazon Video without any other perks can now subscribe to it for $9 per month.)
The commercials are still there—and repetitive to the extreme. Each break may show the same commercials over and over, sometimes the same ad back-to-back, as if they couldn't find any sponsors who believe in streaming. Or perhaps it's to torture you into using regular cable and a DVR (if you get a DVR from Spectrum, the app can be used to program it.)
* Offers available on residential services listed and to new Wave customers only. Offer expires 11/30/2018. TV rates subject to change based on programming cost increases. Equipment, taxes and other fees apply. Local TV stations charge an additional $13.00-$19.00 monthly fee for their channels; this fee varies by area, visit Rate Cards for details.
We constantly update our website with latest promos to ensure that our customers get access to the best and cheapest deals on TV, phone, and internet. Our expert team of staff members would help you thoroughly compare all the different packages and plans offered by the leading service providers, and even recommend a few if you get too confused with the plethora of services on offer. Why wait, explore the plans of different service providers and grab the best deal today!
Great article. I'm just starting to look into cutting the cord and this was most helpful. I just ordered an Arris 6183 and Netgear R6400 in preparation for switching from Centurylink DSL (1.3Mbps max in our area) to Suddenlink (200 Mbps) as our current DSL modem/WI-FI router belongs to Centurylink. I'm leaning toward Sony Playstation Vue and noticed that you preferred the Amazon Fire TV streaming device for this. I was wondering what makes it better for Vue? Thanks
You've already read stories in The Wall Street Journal and other respectable publications suggesting that you can't really save money by ditching cable. The argument, the experts say, is that cable providers like Comcast, Verizon, Time Warner Cable and AT&T will just make your Internet subscription more expensive once you cancel your cable subscription.
So why recommend an HTPC over a set-top box? Full keyboard/mouse lets you actually use the device as a computer, allowing you to type and navigate comfortably. You can play games on it (a PC has always been a better gaming device than consoles, for my money). You can view Hulu on it without paying for Hulu+ (which, in addition to unlocking certain content and providing HD streams, allows you to view Hulu content on mobile and set-top devices). Bringing full computer functionality to your big screen is a big win.
People living in remote valleys of the country came up with an innovative idea to solve their reception problems. They put up antennas on hilltops and ran cable wires into their house for better reception. The cable providers are currently using the same technology for offering a variety of channels and programs that meets the individual needs of every customer.
Picture this. It's a lazy Sunday afternoon, and you want to rewatch your favorite show for the tenth time. You log into your Netflix account and realize to your horror that your show has been taken off of the service. How are you supposed to binge watch now? Stand alone streaming services are notorious for adding and removing titles from their library abruptly and without explanation. Your favorite show or movie might be there one day and gone the next. With cable TV, you can set up a series recording for your show so you can watch every episode. While Netflix might stop airing your show mid-series, the show's TV network won't. Many providers like DIRECTV and Spectrum also offer On-Demand features with thousands of titles that you can watch from any of your devices at anytime. This means you can still binge watch your favorite shows at no additional cost. You'll also be able to watch your shows as soon as they air with a cable or satellite TV connection. With streaming services like Netflix, you might not be able to watch the season for several months after it airs on live TV. By the time the latest season shows up on Netflix, your friends will have spoiled all the important plotlines and shocking moments.
(It's worth noting that Sarah's not really a television addict, but that she likes to have the TV on in the background while she's doing busywork, of which she has quite a bit from her job. You can often find her in the late evenings with about 70% attention on some low-intensity work task and about 30% attention on something on the television. Personally, I prefer to listen to white noise when working, but to each their own.)
Know what you want - and stick to it. Are you looking for the basic cable channels, like your local television networks? Or do you specifically want a certain channel, such as a regional sports network so you can keep up with your home team? Regardless of your goal in subscribing to cable television, you will need to stick to the plan in order to keep your bill where you want it. The customer service representative's job is to try to sell you the highest tier they possibly can, so you'll likely need to be firm when ordering.
Antenna: The antenna is the way TV started. You connect an indoor or outdoor antenna to your TV and receive programs from over-the-air local and network affiliate TV channels. This is a great way to receive free programming from the major TV networks (ABC, CBS, NBC, Fox, WB, and PBS). It is important to note that older analog TVs, and many HDTVs made before 2007, will require the use of a digital converter box that is placed between the antenna and the TV.

redpajama_set_name: RedPajamaCommonCrawl


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GST: Amazon India worried about 'Tax Collection at Source' plan
Published: March 19, 20171:11 pm Updated: March 20, 20171:15 pm
Even as Amazon India prepares for the much-awaited Goods and Services Tax (GST) roll-out on July 1, it is still worried about the proposed 1 per cent Tax Collection at Source (TCS) on e-commerce players.
Industry players feel the TCS would impact the working capital of small sellers and lead to massive job loss.
Amazon, along with all other e-commerce players, has been constantly engaging with the government in this regard.
Gopal Pillai, Director and General Manager – Seller Services, Amazon India, told BusinessLine: "In the whole, we welcome the GST, and it will be great for the ecosystem and the economy. The GST will remove a lot of barriers sellers have to face when transacting between States.
"But at the same time, the TCS is not the right thing for the sellers. First, it makes the marketplaces to do the tax collection job by collecting some money from the sellers and giving it to the government. But this will impact about 1.8 lakh jobs and constrain the ₹200-crore working capital going into the system every month; as a result, it will have an impact on the consumer experience."
However, the company is also carrying out several initiatives to spread awareness among the sellers on the GST and its benefits. The company has also created a portal with content and videos guiding the sellers on the GST.
"This portal is getting a lot of traction, which also says that sellers lack knowledge on the GST. We are also conducting training programmes for the sellers. We have a lot of initiatives going on at present that help sellers efficiently do business on our platform," Pillai said. These initiatives have resulted in 167 per cent growth in the number of "Crorepati" sellers (with an annual turnover of ₹1 crore) on Amazon's platform, he claimed.
Amazon.in had launched a flagship programme for, AmazonConnect, for sellers to further grow profitably on the marketplace. Using an integrated platform, it allows sellers to interact closely with company's senior leadership, better understand the company's seller-centric products and services, get accustomed to the GST and be aware of upcoming innovations and understand emerging trends in e-commerce.
Starting with Mumbai this year, AmazonConnect will be expanded to several Tier I and II cities across India, Pillai said.
He added that the firm will launch Connect Lite for sellers residing in Tier II cities and below, to help them understand inventory management, seller performance management and discoverability of products, to name a few.
Source: http://www.thehindubusinessline.com/info-tech/gst-amazon-india-worried-about-tax-collection-at-source-plan/article9589717.ece
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Commonly asked questions about Adobe Robohelp (2019 release).
What is Adobe RoboHelp (2019 release)?
Adobe RoboHelp (2019 release) allows you create, design, and deliver Help, policy, and knowledgebase content. You can work faster with a reimagined user interface. Create media-rich experiences using HTML5 and CSS3. Easily customize layouts and templates with a powerful CSS and skin editor. Publish content as Responsive HTML5, PDF, Mobile App, and more to serve users across all platforms. Personalize experiences using dynamic content filters. Make search easier for your users with a new algorithm, search autocomplete and autocorrect. Take collaboration to the next level using Git, SharePoint Online, and more.
Who should use Adobe RoboHelp (2019 release)?
Help authors, knowledgebase experts, Help developers for mobile applications, user assistance designers, and content strategists Produce Help systems, professional knowledgebases, technical support information, user guides, maintenance manuals, and mobile app Help content. RoboHelp is a scalable authoring and publishing solution that enables you to single-source content and publish it to multiple channels, devices, and platforms like mobile, web, desktop, and print.
Policies and procedures specialists Produce documentation that helps government and corporate organizations achieve compliance with accounting, privacy, accessibility, and other regulatory statutes. RoboHelp allows you to write structured and searchable documents that can be easily accessed by a member of an organization.
Instructional designers and eLearning professionals Create document-based learning materials for real and virtual classrooms and self-study programs. RoboHelp is an authoring and publishing tool that is comprehensive yet easy to use and integrates specialist tools like Adobe Captivate. Use RoboHelp to develop and maintain instructionally sound eLearning courses that integrate with LMSs. Work in a collaborative environment with multiple review cycles and follow up quickly. You can deliver more in less time, with fewer people and at a lower cost.
Technical subject matter experts and engineers Create comprehensive technical documentation, including test plans, designs, reports, and product specifications. Use RoboHelp to include 3D models and simulations in your documents with rich media capabilities.
What is the difference between Adobe RoboHelp (2019 release) and Adobe Technical Communication Suite (2019 release)?
Adobe RoboHelp (2019 release) lets you design and deliver exceptional Help, policy, and knowledgebase content. You can work faster with a reimagined user interface. Create media-rich experiences using HTML5 and CSS3. Easily customize layouts and templates with a powerful CSS and skin editor. Publish content across screens as Responsive HTML5, PDF, Mobile App, and more to serve users across all platforms. Personalize experiences using dynamic content filters. Enable easier search for your users with a new algorithm, search autocomplete, and autocorrect. Collaborate using Git, SharePoint Online, and more.
Easily author long, complex XML and non-XML documents.
Deliver highly personalized interactive Help experiences with best-in-class search.
Create responsive eLearning content and transform presentations to enable on-demand learning.
Publish content across channels, formats, and devices.
Collaborate in real time with shared PDF reviews.
I already have a license for an older version of RoboHelp. What are my upgrade options?
Special upgrade pricing is available to users who have eligible licenses for Adobe RoboHelp and want to upgrade to Adobe RoboHelp (2019 release) or Adobe Technical Communication Suite (2019 release).
What are the new features in RoboHelp (2019 release)?
Adobe RoboHelp (2019 release) lets you design and deliver exceptional Help, policy, and knowledgebase content. Work faster with a reimagined user interface. Create media-rich experiences using HTML5 and CSS3. Easily customize layouts and templates with a powerful CSS and skin editor. Publish content across screens as Responsive HTML5, PDF, Mobile App, and more to serve users across platforms. Personalize experiences using dynamic content filters. Make search easier for your users with a new algorithm, search autocomplete, and autocorrect. Take collaboration to the next level using Git, SharePoint Online, and more.
See the feature summary of Adobe RoboHelp (2019 release).
What is Responsive HTML5 publishing in RoboHelp (2019 release)?
Responsive HTML5 is an output type in RoboHelp (2019 release). It is based on a single responsive layout that automatically scales to different screen sizes. Generate Responsive HTML5 output with RoboHelp (2019 release) as easily as you generate WebHelp. This is because you don't need to configure anything — just select the responsive layout as you select a WebHelp skin.
Does RoboHelp (2019 release) have international language support?
Yes. RoboHelp (2019 release) supports Unicode, which enables you to author and edit Help topics in several languages. You can publish Help systems in Brazilian Portuguese, Bulgarian, Canadian French, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovenian, Spanish, Swedish, Swiss German, Thai, Traditional Chinese, Turkish, and Vietnamese. Adobe RoboHelp (2019 release) checks spelling, auto-corrects words, and creates a keyword index in any of these languages. The generated Help system, including navigation, appears in the selected language. Full text search is also operational in all these languages.
Which browsers support the output generated by RoboHelp (2019 release)?
Which versions of Acrobat are compatible with RoboHelp (2019 release)?
Acrobat X, XI, Pro DC (2015 release), and Pro 2017 are compatible.
Which versions of Adobe Captivate are compatible with RoboHelp (2019 release)?
The latest version of Adobe Captivate (2019 release) is compatible with RoboHelp (2019 release). Adobe Captivate (2017 release) is compatible with RoboHelp Classic (2019 release).
Can I submit a feature request for a future version of RoboHelp?
Adobe appreciates any suggestions for new features. Submit your request to the RoboHelp Help Community.
How can I participate in future RoboHelp beta programs?
To participate in future RoboHelp beta programs, send an email to the RoboHelp Beta Community.
Can I import a project created in other Help authoring tools, for example, AuthorIT, Component One, or Flare?
You can import the final Help system output, but you cannot import proprietary file formats from third-party authoring tools.
What is the difference between Adobe WebHelp and Adobe WebHelp Pro?
You can easily generate Adobe WebHelp with Adobe RoboHelp (2019 release). WebHelp Pro is the server-based version of WebHelp and enables authors to publish a Help system to Adobe RoboHelp Server 10 software.
When I install RoboHelp, I can see RoboHelp (2019 release) and RoboHelp Classic (2019 release). What is the difference between them?
The RoboHelp (2019 release) installer installs both RoboHelp (2019 release), an all-new application, and RoboHelp Classic (2019 release), which retains the experience of older versions of RoboHelp with updates. You can migrate existing RoboHelp projects into RoboHelp (2019 release). However, once you migrate and edit the projects, those projects cannot be imported back to older versions or RoboHelp Classic (2019 release).
Can I continue to use both RoboHelp Classic (2019 release) and RoboHelp (2019 release) simultaneously?
Can I publish to RoboHelp Server 10 from RoboHelp (2019 release)?
You can publish to Adobe RoboHelp Server 10 from Adobe RoboHelp Classic (2019 release). The update to publish to Adobe RoboHelp Server 10 from Adobe RoboHelp (2019 release) will be released soon.
How much does it cost to purchase a RoboHelp (2019 release) or RoboHelp Server 10~ license?
You can also buy a subscription to RoboHelp at $29.99/month per user. To know more, see all buying options.
†Prices listed are the Adobe direct store prices. Actual price can vary depending on the country and currency of purchase, product language, and applicable local taxes.
I own an older version of RoboHelp or RoboHelp Server. What is your upgrade policy?
Can I try RoboHelp before I buy it?
Yes. You can download a fully functional, 30-day complimentary trial version.
Does Adobe have a maintenance program for RoboHelp?
Yes. Adobe provides maintenance programs for users who participate in the volume licensing programs.
Where can I buy RoboHelp (2019 release)?
You can buy RoboHelp (2019 release) through the online Adobe Store or by calling: +1-866-647-1213 (Monday to Friday, 8 AM ET – 5 PM ET). Learn about other ways to buy RoboHelp (2019 release), including buying through authorized resellers or purchasing with education or government discounts.
Does Adobe offer educational pricing for RoboHelp (2019 release)?
Adobe does offer educational pricing for RoboHelp (2019 release), but only via licensing and not via retail. Learn more about special education pricing.
Where do I go if I have customer service questions?
For any customer service questions, write to us at techcomm@adobe.com.
Where do I go if I have technical support questions?
For any technical support questions, visit the Customer Support page.
Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.
What information is passed to Adobe during activation?
Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer's IP address.
How many times or how often will I have to connect to the Internet?
You need to connect the machine with RoboHelp (2019 release) to the Internet at least once within 30 days of the first launch of your serialized product.
Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.
How long can I use the product before I need to activate?
The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application does not launch until an Internet connection is detected and the software can be activated.
What happens if I do not have an Internet connection or do not activate my product?
The software silently tries to connect to the Internet to activate for the first 7 days after the first launch of your serialized product. If the software has not activated within the first 7 days, you receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.
If I don't have an Internet connection, can I call Customer Support for phone activation?
No. Activation of the product via the Internet is required for RoboHelp (2019 release). If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Support for assistance. Customer Support, however, cannot activate your software over the phone if you don't have an Internet connection.
I have an Internet connection, but received a reminder that I still need to activate my product. What do I need to do?
If your system is connected to the Internet and you have received a reminder asking you to activate your product, contact your local Customer Support. To access phone numbers for Customer Support, see Adobe Customer Support.
I work for a company that has a volume license agreement with Adobe. Do I still need to activate?
Yes. All RoboHelp (2019 release) users need to activate their product. If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support are available at Adobe Customer Support.
I work for a company that has a license with Adobe and I've already activated one of my computers. Do I need to activate the others?
Yes. Every computer that has RoboHelp (2019 release) installed must activate in order to continue using the software.
I work for a company that has a license with Adobe and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure the software doesn't stop working?
If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT administrator contact your local Customer Support. The phone numbers for Customer Support are available at www.adobe.com/support/contact.
Can I choose not to activate Adobe RoboHelp (2019 release)?
Activation of RoboHelp (2019 release) is required via the Internet to continue using the product. Activating RoboHelp helps protect your computer, your environment, and ensures that you use a genuine Adobe product.
The machine with RoboHelp (2019 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT Administrator contact Customer Service.
I didn't know I needed to have an Internet connection when I purchased Adobe RoboHelp (2019 release)? Is there a way to activate without having an Internet connection?
No. Activation of RoboHelp (2019 release) is required via the Internet. Each machine with RoboHelp installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue use of the product.
I didn't know I needed to have an Internet connection when I purchased Adobe RoboHelp (2019 release)? What is the return policy?
For details on Adobe return policies in your region, see this Return or exchange a non-subscription product.
Are activation and registration the same thing?
No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.
I have registered my product but am still being asked to activate. What do I need to do?
Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.
I misplaced my product key. How can I get a new product key?
Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.
What is an Adobe technical communication software subscription?
A subscription is a more flexible way to get the technical communication software. It gives ongoing access to the software for a low monthly fee and access to all upgrades at no additional charge, as long as your subscription remains active.
The subscription plan requires an annual commitment, billed monthly or prepaid. There is no month-on-month subscription plan.
Which Adobe technical communication software is available on a subscription basis?
Are there any differences in functionality between the Adobe Technical Communication software purchased as a subscription versus the traditional purchasing model?
No, there are no differences in the functionality or in the system requirements between the two. However, if you suspend or cancel your subscription, you cannot use the software.
Is subscribing to Adobe Technical Communication software the best choice for me?
Always benefit from the latest capabilities and updates of the latest version.
Upgrade your software and move up to the current version at an affordable price.
Try out Adobe Technical Communication software.
Do I install the subscription software on my computer or is it a cloud-based application that I log in to via the Internet?
The software installs locally on your computer. It's unnecessary to be online to use your subscription. Access to the Internet is required during installation and licensing of your software and once every 30 days thereafter. The software alerts you when a connection to the Internet is required for a license status check. You have access to the software as long as your subscription is current.
Where can I purchase Adobe technical communication software subscription editions?
Adobe Technical Communication software subscription plans are available exclusively through Adobe.com.
I'm currently using a 30-day trial version. Can I convert that to a subscription?
Yes, you can convert the 30-day trial version into a subscription by purchasing a license from Adobe.com store. Select the subscription option when you add the product to your online cart. Once the order is complete, the subscription will start reflecting on your Adobe.com account. Please launch the product and choose the option to license this software, logon to your Adobe ID and the product will get activated.
When I purchase my subscription, do I receive a box that contains the software?
No. When you purchase a subscription on Adobe.com, you immediately receive an email that contains a link to the electronic download of the software.
I checked my credit card statement, and my subscription fee sometimes varies from one month to the next. Why is that?
If you live in a region where you purchase from the Adobe Store with a price quoted in U.S. dollars or euros (but you receive credit card statements with charges stated in your local currency), you could see different amounts charged from month to month. Changes in the currency exchange rates from one billing date to the next affect the charges.
Will the cost of my subscription increase?
The cost of an annual subscription will not increase in the year you are subscribed.
What does my Adobe Technical Communication software subscription include?
Your subscription includes access to current and future versions of the Adobe technical communication application as long as your subscription remains active.
Are volume licenses available on subscription for Adobe Technical Communication software?
No, only individual subscription editions are available, and only on Adobe.com. For volume licensing needs kindly request a call back.
Is the pricing different for government or educational customers?
No. The pricing is same for all customers.
How much does it cost to subscribe to Adobe FrameMaker (2019 release), Adobe RoboHelp (2019 release), or Adobe Technical Communication Suite (2019 release)?
Subscription fees vary by product, plan, and your country of residence. Visit Adobe.com or the online Adobe Store in your respective country for pricing information.
How am I billed for the month-to-month or one-year plan?
Under an annual plan, paid monthly, you'll be charged the rate stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn't include VAT), every month for the duration of your annual contract.
Under an annual plan that is prepaid, you'll be charged the annual rate stated at the time of purchase as one lump sum, plus applicable taxes. Your contract will renew automatically, on your annual renewal date, until you cancel.
See terms and conditions for more details.
Which language versions of Adobe technical communication software are available by subscription?
Adobe FrameMaker (2019 release), Adobe RoboHelp (2019 release), and Adobe Technical Communication Suite (2019 release) subscriptions are available in English, French, German, and Japanese.
How do I purchase and get started with my Adobe Technical Communication subscription software?
You can quickly get started with a subscription: Visit the buying guide and choose your product and plan, and then complete the purchase. Immediately after purchase, check your email for a message from Adobe with your serial number and a link to download your software. After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription.
When does my subscription begin?
Your subscription begins as soon as your payment is processed.
Visit the Adobe Store download forum, where you can find information about typical software download issues. You can also reach out to us at techcomm@adobe.com for any queries.
Where can I access my serial number on Adobe.com?
In the Adobe Store, select Your Purchases > Your Downloads. A column displays the serial number for your subscription, along with a link to download the product.
What is an Adobe ID and why do I need one to use my subscription edition product?
During your purchase and installation, you are required to create or enter an Adobe ID. An Adobe ID is your current email address with a password you create. Learn more about the benefits of an Adobe ID.
If I subscribe to multiple products, do I need to create multiple Adobe IDs to use them?
No. You can use the same Adobe ID with all your Adobe products, including subscriptions.
What are the terms and conditions for an Adobe Technical Communication software subscription?
See subscription terms and conditions.
How many computers can I install my subscription on?
You can install your subscription software on up to two computers. For more information, see the license agreement for the product that you want to subscribe to.
When you buy a software product from Adobe, you are issued a serial number that represents your license to use that software. Activation is the process by which Adobe validates that your software and serial number are genuine and being used as allowed by your product license agreement. It is intended to protect both your rights as a consumer and Adobe's rights as a software developer. Activation helps confirm that the software you bought is not counterfeit. You cannot use your Adobe subscription edition software if it is not activated.
Is activation required to use a subscription edition product?
Yes. If Adobe cannot activate the product, you are warned when you launch the application. Blocking access to the activation server prevents the product from launching.
I started with a month-to month plan and would like to change it to a one-year plan. How do I do that?
Call Adobe Customer Service for assistance in making this change.
Yes, you can cancel your subscription. If you cancel within 14 days of your initial order, you'll be fully refunded. Should you cancel after 14 days, you'll be charged 50% of your remaining contract obligation and your service will continue until the end of that month's billing period. Cancellations can be made at any time by visiting your Manage Account page* or by contacting Customer Support in your region.
*Specific countries require cancellations to be made only by contacting Customer Support, see list of countries here.
My subscription has expired. How do I renew it?
If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription.
How do I cancel my annual subscription?
To cancel an annual subscription, you can either visit the Account page on www.creativecloud.com or contact Adobe Customer Service. If you cancel your membership before meeting the annual commitment date, you are charged 50% of the remaining amount left on your contract.
In which countries can I buy an Adobe Technical Communication subscription?
Africa, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
If I cancel my subscription, can I still use the software that I have?
For an annual contract paid monthly, your access will continue until the end of that month's billing period.
For a prepaid annual contract, your access will continue until the end of your contracted term.
If I want to buy Adobe FrameMaker (2019 release), Adobe RoboHelp (2019 release), or Adobe Technical Communication Suite (2019 release), rather than continue to subscribe to it, do I receive a discount?
There are no discounts offered for moving from a subscription edition to a non-subscription purchase of Adobe Technical Communication software.
How do I receive minor updates and full upgrades to my subscription product?
You are eligible to receive updates to Adobe Technical Communication software as long as your subscription remains active. Adobe notifies you by email of upgrades as they become available. This email contains instructions on how to access and install the upgrades.
Any ongoing bug fixes, security patches, and other update releases that do not require full upgrades are made available through the Updater in Adobe Application Manager.
Who do I contact if I have problems related to managing my subscription, such as billing, installation, changing plans, or restarting a subscription?
If you have questions relating to managing your subscription, contact Adobe Customer Service.
Who do I contact if I have issues with my Adobe technical communication software?
Contact Adobe Technical Communication support for issues with your Adobe software. You can also reach out to us at techcomm@adobe.com for any queries.
Who do I contact if I have issues with my subscription?
If you have questions about your subscription, visit the Support page. You can also reach out to us at techcomm@adobe.com for any queries.
Are service and support included with my subscription?
Similar to traditional licensing model of Technical Communication products, support is not a part of the license and needs to be purchased separately from Adobe.com.
†Prices listed are the Adobe direct store prices. Actual price can vary depending on the country and currency of purchase, product language and applicable local taxes.


Spam caller unknown who they were. Oriental.
Do you have a comment about Clc Plastic Bags or (02) 9519 6488?
38.7% of persons aged 15 years and over usually resident in Marrickville were married, 44.3% never married, 11.9% separated or divorced and 5.1% widowed.
80.6% of persons usually resident in Marrickville were Australian citizens, 41.5% were born overseas and 1.1% were overseas visitors.


The most important foreign event in the final days of 2012 was the ramming through of Egypt's new, Sharia-based constitution by President Mohamed Morsi and his Muslim Brotherhood allies. The cultural, demographic and geographic center of the Arab world is now set to become an Islamic Republic. Egypt's transformation, after 60 years of secularist officers' dabbling in modernization, will have major consequences for the Greater Middle East.
Only one-third of Egypt's eligible voters turned out for the two-stage referendum (December 15 and 22), with 64 percent supporting the draft constitution which was swiftly signed into law by Morsi on December 26. The vote was marred by a host of irregularities, but the demands for a full inquiry have been ignored. The Brotherhood's victory at parliamentary elections in two months' time now seems a foregone conclusion.
The draft guarantees freedom of expression, creativity, assembly etc, but it says those rights "must be practiced in a manner not conflicting with" principles of Shariah or the morals of the family. There is also a ban on insulting "religious messengers and prophets," which has been used in Saudi Arabia and the Emirates to impose strict censorship and policing of the Internet. Christians and Jews are free to practice their rites and establish places of worship, but the new constitution hedges those rights on the condition they do not "violate public order"—another catchall phrase used in the past to prevent the reconstruction or building of churches.
Morsi was able to act because in the preceding months the United States had exerted strong pressure on Egypt's generals not to challenge his assumption of full executive authority. The Administration pretended not to take note of the fact that he came to power because the Muslim Brotherhood broke its pledge to stay out of the presidential race. His first step was to use that authority to reconvene the constitutional assembly previously declared illegal by the courts because it was packed with the Muslim Brotherhood deputies posing as independents.
The game is now over. The rhetoric and tools of "democracy" were adroitly used by the Muslim Brotherhood in line with Turkish Prime Minister Recep Tayyip Erdogan's dictum that "democracy is a train—you can get off when you reach your destination." The result is the kind of Egypt very different from what the Obama Administration and its media cohorts had heralded while supporting Morsi's rise. Lest we forget, last July Hillary Clinton assured him that the United States was doing all it could to "support the democratically elected government and to help make it a success in delivering results for the people of Egypt." The "results" now include a constitution that makes mockery of Clinton's feminist slogans.
The theoretical foundation for what Morsi and his team are trying to achieve was provided by Sayyid Qutb (1906-1966), the ideologue of the Egyptian Muslim Brotherhood who was eventually executed by the Nasser regime. Since all non-Islamic states were illegitimate, Qutb wrote, a self-defining Islamic "vanguard"—obviously inspired by the early Bolshevik model—is needed to wage jihad against them. The Muslim Brotherhood, like the Bolsheviks of yore, explicitly denies the legitimacy of any form of social, political, or cultural organization other than itself. Both were happy to use the tools and rhetoric of "democracy" to attain their objectives.
"Even if exporting democracy could be developed into a workable scenario, the end result would be detrimental to U.S. security: Mubaraq would be swept from power and the Muslim Brotherhood would turn Egypt into an Islamic Republic," I wrote in Defeating Jihad almost seven years ago. "The maturity and consciousness of voters heralds that Egypt has set on a path of democracy with no return," Morsi declared in a TV address to the nation on December 27. No return, indeed.


text:
Charities beseech Congress to preserve donations tax break
Kim Dixon
WASHINGTON (Reuters) - Charitable groups pleaded with lawmakers on Thursday not to alter the federal tax break for donations, while some Democrats said the popular deduction was in no danger and called the Republican-convened hearing a red herring.
Officials from hospitals and dozens of other non-profit groups packed a House of Representatives' Ways and Means Committee session examining the write-off used by more than 30 million Americans at a cost to taxpayers of $38 billion a year.
A repeal of the charitable donations deduction is not imminent, but plans to cap tax breaks generally for the affluent are backed by President Barack Obama. Some Republicans, too, have expressed support for such an idea.
"Please don't be fooled into thinking that limiting the charitable deduction will only impact wealthy taxpayers," said Brian Gallagher, president of the non-profit group, United Way Worldwide, who spoke on the first of six panels testifying before the committee.
Limiting the break "would have a far greater impact on charitable giving than many estimates and significantly affect our sector's ability to deliver social services," said Gallagher, who has spent more than 30 years studying why donors give.
According to an analysis by the Tax Policy Center presented at the hearing, under one proposal to cap deductions, giving to charities could fall by between 2.5 percent and 4.8 percent.
Dave Camp, chairman of the House panel, fought off criticism from Democrats who said that by calling the hearing he caused an unnecessary stir in the non-profit community.
"Our nation's public charities and private foundations perform invaluable services for our society," he said.
The Ohio Republican aims to propose legislation to revamp the tax code this year. Senate Finance Committee Chairman Max Baucus, a Montana Democrat, is working on his own plan.
"LOOPHOLES"
Some Democrats have recently called for limiting tax "loopholes" and other tax breaks for the wealthy. They have not targeted the donations deduction, but a White House deductions cap proposal may reappear in Obama's forthcoming budget plan.
"The charitable deduction is not a loophole," said Sandy Levin, the top Ways and Means Democrat. But he said that any limitation should not be considered a "transfer to the government," as one of the witnesses suggested.
The wealthy do get more out of the donations deduction than others. Congress' Joint Committee on Taxation said 20 percent of the tax break's benefits go to those earning less than $100,000 a year, while those with incomes above $200,000 get 55 percent.
Levin questioned the timing of the hearing, when an $85 billion cut to federal spending is set to take place on March 1 and the parties are still far apart on preventing these cuts.
"We are holding this hearing on an important, but not very immediate topic," he said.
Gifts to charity are tax deductible in the United States, along with mortgage interest and other expenses. Taxpayers can cut their tax bills by adding up these deductions and taking the total off their taxable income.
Wealthy people can benefit more than those with lower incomes as their deductions lower their income in the highest tax bracket of 40 percent, while others would apply the deductions to their lower tax rates, saving them less money.
Creating a donations tax credit for those who do not claim deductions and improving enforcement of abuse were among the ideas suggested by experts and industry officials.
The charitable giving deduction is one of the 10 costliest individual "tax expenditures," or provisions of the tax code that favor certain groups or activities with preferential treatment.
Xavier Becerra, a California Democrat, said that despite the great work done by non-profit groups, the deduction must be examined so that taxpayer dollars were used effectively.
For example, he noted wealthier donors tended to give to organizations that do less than other groups to meet basic needs of the poor.
Because of the pressure to limit federal spending, he said, "this important sector does deserve some critical examination."
Reporting by Kim Dixon; Editing by Kevin Drawbaugh and David Brunnstrom


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To demo the full version of our MakeContest software select either of the links below and enter the username and passwords respectively.
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text:
Warming up in Bombay
Prince Wales Museum
Freshly retired and suddenly benefiting from the otherwise rare combination of time and money, my mom had given me the task to organize a family holiday in India, a country that I had visited often enough to act as a tour guide. My favourite state Kerala was set, and I added Bombay for a city experience and Goa as a classic tourist destination on the way. Starting in Bombay, we would work our way South to Goa, Kannur, Alleppey and Cochin.
The 12 million city on the West coast was founded by Portuguese colonists, who called it Bombay, meaning "the nice bay" in their language. The name was kept until 1995, when it was suddenly decided that "Bombay" was not Indian enough and should henceforth be called "Mumbai" after the local goddess Mumbadevi. However holy the reference, the similarity between the old and new name is certainly no coincidence – with the huge array of Indian gods, it could not have been too difficult to come up with one sounding like Bombay, I think. In practice, at least half of people still use the old name, and both names are used and accepted in maps, official forms etc..
The Portuguese bought Bombay, which was then a cluster of separate islands, for some ridiculous amount around the worth of a Starbucks Coffee. The area had primarily been used for fishing and was now developed into a trading post. Islands were gradually joined to build the peninsula that exists today. 10 km off Bombay's coast, Elephanta Island is a reminder of the region's early geography. The island today is most well-known for its UNESCO protected ancient cave temple with its columned halls and grand relief sculptures that is majestically carved into a rock. At its entrance, a huge rock-caved elephant sculpture used to welcome worshipers, which inspired the Portuguese to give the island its name. This however did not hinder them from transporting the elephant to mainland Bombay later on, where it still stands.
When the British rose in power and Portugal married England, Bombay was given away as a dowry, and subsequently managed by the East Indian Tea "Company" – the colonial branch of the English kingdom whose name never quite reflected its actual activities and power.
Many of the majestic old buildings with their hybrid oriental-European look were built under the British. Colaba and Fort in South Mumbai are full of buildings from these times, which makes them a popular choice for tourists. Victoria Terminus, Bombay University, High Court, and the Regal Circle are just the most famous examples.
Sadly, many stunningly beautiful residential buildings of that time are poorly, if at all, maintained. Given the enormous real estate prices – Bombay's housing is the world's second most expensive, which makes such buildings multi million properties– this negligence is difficult to understand. I was told that some buildings were even so poorly maintained that they collapsed along with their inhabitants.
Average Mumbaikars do not live in South Bombay, let alone in one of these majestic houses. This privilege is reserved for families who have inherited real estate from the old days, the rich and tourists like us. This was told to us by our – by the way superb – "Reality Tours" tour guide and confirmed by a friend of mine from Bombay. Again, this information somewhat contradicted the fact that not all buildings in the South are posh and sometimes even worn-down by Western standards – certainly not the typical shelter of the upper class. I am thus suspecting that my sources referred to "livable" apartments only, mixed with the fact that I know from Chennai that Indians do pay loads for centrally located apartments that would not be considered acceptable from a German perspective – whether voluntarily or by sheer necessity.
Despite Bombay's crazy real estate prices and the fact that Bombay is India's richest city, the income levels are much below Western standards. My friend, a top 5 business school graduate with several years of job experience in Indian top concerns and international exposure, told me that when he came back from Paris, his Bombay salary was only 2/3 of his previous internship compensation.
Because of this, most employees live in Northern Bombay and commute to work every day by train, the lifeline of Bombay. Without the public trains, my friend says, business in Bombay would collapse. I immediately believe him, remembering an experience where I tried to go from North to South Bombay during rush hours, which took me two hours.
The high real estate prices do not only drive people North, but also into shantytown areas that we call slums. In fact, more than 50% of Mumbaikars are said to live in slums – a figure that is hard to digest, but equally misunderstood. It is difficult to understand how an economy would fail in such a way that half its population has to live under such conditions. But that is just one side of the coin. On the other side, many slums, and in particular India's biggest called "Dharavi", known from "Slumdog Millionaire", are rather a close-knit district for small businesses, low income families and farmers from the country side looking for off-season income than the miserable accumulation of unemployed, beggars and sick people which the West and their media often imagine. Just as Dharavi is a symbol for poverty and the difference between poor and rich, it can also be regarded as an entry point into Bombay for the unskilled.
We did not get this insight before visiting Dharavi ourselves together with our guide, who was a former slum dweller himself. Looking at the houses, the dresses and the activities of its inhabitants, the parts of Dharavi we saw did not seem much different from a working class neighbourhood in India. You can tell that it is a slum by its narrow footpaths instead of streets, and the general lack of privacy. The occasional dirt and smell was no different from many street corners outside of slums. Though illegal, there is even a real estate trade with the slum's typical two story houses – we were quite astonished to hear that the current per square meter price is the same as that of cheap neighbourhoods in Berlin – around 1000 Euros. About half of Dharavi's population own houses and live on the second floor, the remaining tiny space on the ground floor – typically around 10 square meters – is rented out for a couple of hundred Euros, often to entire families. We visited such a typical room and learnt that it only has a few hours of water per day and only a simple wash corner, which is only used by women. Men do their bathroom business outside in a shared bathroom.
Despite its obvious shortcomings, the residential areas of Dharavi do not represent the poorest of Indian living standards. Stretching it further, Dharavi could even be called an affordable housing option in a relatively central district with a close and functioning social network – a daring, but not very far-fetched point of view that was also shared by our guide. In this context it can be understood why a majority of Dharavites do not want to exchange their houses with an apartment in one of the apartment buildings, which the government keeps offering. Westerners need to take into account this perspective as well before making the usual victimizing judgments.
So where is the dire poverty, if not in the city slums?, the naïve tourist wonders. On Bombay's pavements and in the countryside, I suspect. When we made a remark admitting our surprise our guide tells us that "only" 2% of the Indian population is begging, of which about 20% beg "for their stomach" and not as a business. This figure may sound small, but given India's large population it still means 25 and 5 million people respectively. However, percentage wise it is probably lower than many Westerners believe.
It may also come as a surprise that Dharavi has functioning government and NGO run schools – though everyone tries to go to the NGO schools, where schooling is given in English language and on a higher level. Still, I somehow assumed that slum schooling would not be great and not allow for higher education, but again I was proven wrong when our guide revealed that his college degree is not an exception among former slum kids. The degree of socio-economic permeability in India seems to be higher than in Germany, something that had already been confirmed by previous personal experiences, including my own boyfriend's path.
The impression of Dharavi as a more or less normal district for the not-so-well-off changes when we enter the business area, which in many parts feels like a mixture of middle ages and working conditions during industrialization. Workers, all of them men, sit in shady wholes by the road without ventilation, going about their manual labour in either recycling, tanning, making food or sewing.
Plastic packaging is shredded, sorted and melted with the most basic of machinery; tin cans are refurbished using a small hammer from inside; leather is made by various mostly unpleasant steps; fried snacks are prepared from large mats of dough lying on the floor; and young men sew basic clothing.
None of the jobs looked very comfortable, but the worst of all must have been aluminium recycling. The fumes escaping the gaps of the small, windowless and unventilated huts were so toxic that the guide advised us to take a distance and only spend a few seconds to peer inside. Workers spend 24 hours at their workspace, either working or sleeping on the floor. Their life expectancy must be about half of mine, I figure. Still, they keep coming from the countryside and refuse to wear breathing masks because this would make the air even hotter – a dangerous mix of economic need and lack of education. The business owner in turn does not care enough about his employees to install even a simple ventilation system – he can be assured that there will always be enough demand for his jobs. Just lifting the light corrugated sheet roof a bit would have helped, my brother and me note incredulously.
Similar, if not as harsh, are the working conditions at Dhobi Ghat, Bombay's biggest outdoor laundromat, where laundry from all over the city is washed by hand (=beaten against a stone) and ironed, pick-up and delivery included. Just like in Dharavi, Dhobi Ghat is not one business, but rather a conglomerate of many micro businesses of typically 3 people who together rent one of the hundreds of basins that are provided by the government along with a few hours of water supply per day. One does the pick-up and delivery, one the washing, and another the drying, ironing and finishing. Washing lines seem to be shared among businesses using an ingenious labelling system that I failed to understand.
Standing on a bridge and watching the exhausting labour, one immediately thinks of the efficiency of washing machines and the tremendous relief it would be. How cheap must their labour be to be more economical than a washing machine? Wouldn't it make much more sense if everyone worked together? Can't three people take up a loan for a washing machine and wouldn't that pay off soon? Are these intelligent or naïve questions I am asking? One longs to understand the crux of the problem. My boyfriend later lectures me that one reason for the existence of Dhobi Ghat is also the lack of constant water supply, which would not be workable for washing parlours. Still, I have my doubts whether this is a sufficient explanation to justify the sense of Dhobi Ghat.
While no development of Dhobi Ghat towards modernity is in sight, creative destruction is already paving its way, with the growing middle class increasingly preferring their own washing machines over external services. Also for quality reasons I can imagine – silk, wool or lingerie is just handled better by a computer-driven extra soft programme than by violent beating and wringing. However, what is an agreeable development for most means a loss of jobs for the washers of Dhobi Ghat – that is the cost of development, and there are those who therefore oppose it.
After having seen the kind of basic Indian life that is most criticized, but also most patronizingly romanticised by Westerners, the posh lifestyle on Malabar Hill poses quite a steep contrast. It is the most expensive district of Bombay with well-maintained, guarded houses and Western style cafés and boutiques, beautiful Kamala Nehru Park with its view onto the long bay called "Queen's Necklace" and tranquil, almost Mediterranean Banganga Water Tank (which is more of a lake then a tank). Bollywood's celebrities live here.
Malabar Hill is also home to the world's most expensive house called "Antilia" of multi billion tycoon Mukesh Ambani. The 27-story building that is used only by his family cost him 2 billion dollars and occupies about 600 staff. We spent quite some time wondering how so much money could have been spent on a single building, and what on earth 600 people are busy with on a daily basis. Ambani's prestigious residence is of course famous and much talked about, not without interpreting it as an obscene provocation of the neighbouring poor and symbol of India's social injustice.
India is in fact not known for its inclusive political system, which does not seem to foster fair play and a competitive market place. In this context, the contrast between Antilia and the simple dwellings in other parts of Bombay is a good example for what works and does not in India. However, assuming that Ambani has earned his money rightfully, I fail to see how criticizing a private man, and not the state's systems, and envying wealth, rather than reducing poverty, would contribute anything to India's economical well being. One should also not forget the 25,000 jobs Ambani has created through his concern "Reliance" before making any judgements about his selfishness. By the way, the tip of Malabar Hill also houses the Chief Minister's huge estate as well as the state's luxurious guesthouse, both people-funded.
Ambani's 600 strong staff is extreme, but not very unusual for India. The over-abundance of people is a general phenomenon here, which is only logical given its 1.2 billion population. To the first time tourist, this may be first visible by the number of service staff in shops, where it is not unusual to see more staff than customers; if he dares to enter a market area, he will experience the flood of people dragging him along down the streets; and if he visits a well-known temple, he will witness the massive queuing and assembly line worshiping that does not leave any room for silent meditation.
India is generally a people-oriented country – not only by volume, but also in transactions. Most interactions are done through people rather than systems, and the level of service orientation is much higher than in countries like Germany. For example, most sales are still done offline, and when classifieds are put online, it is expected to still do the deal in person or at least over phone, email will not work. In case of formal invitations within the family, the family head is supposed to show up in person if he is around. When documents or deals have to be signed, this is also preferably done in person, even if it involves long travels. Servants serve to an extent that sometimes appears almost slavish, at least from a Western do-it-yourself perspective.
In restaurants and shops, it is normal to ask for extra services like adjustments to your food or trousers. Even the small mobile phone booth close to our YMCA hostel in Bombay went out of his way to help me set-up, activate and install my Indian SIM card – something that most German shops would have expected me to do by myself. Another example comes from the optician chain Vision Express, where my entire family was more professionally serviced than at any optician I had been to in Germany (not to mention the much lower costs). This degree of service orientation I think is one of the reasons why traveling in India is enjoyable.
That being said, tourists do get ripped off a lot, with taxis refusing to turn on the meter, taking different routes to their friend's souvenirs shops, shopkeepers inventing tourist prices etc. This in my experience was worst in Delhi, which I therefore do not hold in the best of memories. However, the further South one travels, the more conservative and composed people tend to be, and the less ripping off happens. During the three times I have been to Bombay, people were mostly welcoming and trustworthy, a few taxi scams being the exception.
Bombay's masses of people are matched by the immense city traffic, which does not surpass the congestions in other Asian cities I have seen, but appears much more extreme because of its chaos and constant honking concert that accompanies it. As a pedestrian, you have to learn to predict the flow of traffic and become part of it rather than wait for traffic lights or cross-walks to be respected – that won't happen. Add heat and the penetrating exhaust fumes of standing cars and Auto Rikshas, and you know why AC usage in cars is so popular in India.
From the sun and heat hungry German perspective, Indians tend to overdo the AC thing. In cars, malls and restaurants it is sometimes so cold that you have to wear a shawl or jacket. Just like Germans tend to over-grill themselves in the sun on the few occasions it comes out, air-conditioning in India seems to be a relief from the heat, smell and dirt of the outside world.
For similar reasons, it is difficult to find outdoor cafés and restaurants. Our craze for sun is not really understood in India, they just have too much of it; and unlike us they are not exactly keen to get a tan either. I remember when me Indian boyfriend, who back then was still new to the West, felt offended by the cheerful remark of a colleague about him having fetched a tan during his holiday. The commenter was probably a bit like my brother, whose main indicator of a successful holiday is the depth of his tan. Or my mom, whose first expectation of a good make-up is to conceal her "paleness".
Not surprisingly, we ended our stay in Bombay with a European Christmas dinner on the rooftop terrace of "Indigo" restaurant surrounded by other Westerners. A truly Indian experience! What reminded us of the country we were in, apart from the obvious fact of the weather and the brown-coloured Christmas-hat-wearing waiters, was the blandly spiced European food – a funny side effect of Asian cooks who seem to think that Europeans do not take any spice whatsoever. (Understandable nonetheless, our limitation to salt, pepper and the occasional rosemary or thyme is quite limited comparatively).
Most countries are best at their own cuisine – except for Germans of course who have extended their self-criticism to food matters and are these days best at Italian food. We liked our food best at Delhi Darbar in Colaba, a largely non-touristic restaurant that is only frequented by Indians. Another, even less expected favourite of mine is Rajdhani, a chain of Thali restaurants that is only found in malls like High Street Phoenix. Famous "Leopold Café" by contrast was an overcrowded, overpriced disappointment with average food quality and not even a nice interior. I guess people go because it is or at least used to be "hip", it serves OK Western food and these days maybe also a bit because of its history as an attack site during the terrorist attacks of 2008, of which bullet holes in the wall and security guards at the entrances are reminders.
I think almost half of the Indian population are vegetarians. Accordingly, the choice of vegetarian dishes is abundant and tasty, and unlike in Europe you don't get the feeling that something is missing when you forego meet. Plus – the latter is usually not bone-free, and animal husbandry probably wouldn't meet European standards, judging from the animal transports I have seen on the street.
Now that we are at it, some more practical food related differences to Europe: You remove yourself from the food or it is removed from you immediately after you have finished – everything else means you are still in the process of eating and need more. Also, in most Indian restaurants, there is a "wash" where you are supposed to wash your hands before and after eating. The latter is necessary because you traditionally do not use cutlery, but eat with your right hand (the left one being "dirty") – a real challenge with rice or a big piece of Indian bread and a very liquid curry. Depending on the restaurant, I either use cutlery (especially in upmarket places this is anyway done) or secretly use my left hand to at least hold my bread when I tear it. In traditional South Indian restaurants with tin plates and cups and only Dhoti-wearing Indians around I usually manage with my right only and apparently even manage to look casual doing it (evidence being that I was once asked whether I was really only from Germany or maybe a little bit from India). Like in the rest of Asia, munching and leaning over your food is OK, something that is sometimes difficult to get used to.
Indians don't have alcohol with their food. There is no wine culture, only beer and hard drinks are available at dedicated parlours – alcohol is usually not served in restaurants. The more Western (i.e. touristic or upmarket) the joint, the more exceptions from that rule, as is the case in some places in Colaba and even more so in Goa, as I will show in the next chapter.
We kept Bombay as a beautiful and yet "crazy" (as my brother later summarized) city in mind and left it full of impressions and new insights. Most of us were happy to move on to the next, significantly less hectic destination. With Goa, we would next get to know another Portuguese conquest that unlike Bombay even today has not much to do with India.


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