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1. AI for CRM: A Field Guide to Everything You Need To Know
2. 2 What Is Artificial Intelligence? Technology is evolving faster than ever. Cloud computing, social media, and mobile devices are ubiquitous. Everyone (and everything) is getting connected: 3 billion internet users, 5 billion mobile users, and 6 billion connected devices make up a network of information and interaction never before seen in history. But that's just the beginning. Artificial intelligence (AI) is the next major wave of innovation, driven by advances in computing power, the ability to store large volumes of data in the cloud at minimal cost, and easier access to advanced algorithms. And it will be more disruptive and powerful than any previous shift in technology. AI is often represented by various related terms: machine learning, deep learning, natural language processing, predictive analytics, and so on. All of these terms point to a future in which our platforms and systems are smart enough to learn from our interactions and data, not only to help us with what we ask, but also to anticipate our needs, taking care of mundane and forgotten tasks and reminding us of important ones. AI can connect the various nodes of our lives (home, work, travel) into one experience that moves seamlessly with us from house to car to office. Much of that experience comes through our phones. Within a few years, AI will be infused in everything digital. As consumers, we are already using AI without even realizing it. Google harnesses AI to autocomplete search queries, predicting what you are searching for with great accuracy and without human involvement. Facebook news feeds and Amazon product recommendations are tailored for you via machine-learning algorithms. Self-driving cars apply various AI techniques to avoid collisions and traffic congestion. All of these consumer apps have trained consumers to expect more from businesses: The new standard for every customer interaction is a smart, fast, seamless customer experience engagement. Introduction
3. 3 At a high level, AI is both understanding historical data and applying what is learned to current contexts to make predictions. This has the potential to make every business "smarter." Today, every company faces an imperative to integrate AI into the fabric of their business in order to succeed. Until now, however, AI has largely been out of reach for businesses. The high cost to implement AI solutions, combined with a shortage of data scientists and incomplete data, has made it challenging for all but a few companies. That's where we come in. In 1999, Salesforce launched the first-ever cloud CRM platform, making customer relationship management accessible to businesses large and small. Since then, we've grown into a complete Customer Success Platform, with solutions across sales, service, marketing, community, analytics, commerce, IoT, and apps. Now, we're making our platform even smarter with Salesforce Einstein. Designed to enable companies large and small to be smarter and more predictive about their customers, Salesforce Einstein discovers insights, predicts outcomes, recommends next steps, and automates tasks for business users — all while getting smarter and smarter along the way. Introduction: What Is Artificial Intelligence? $153 billion estimated market for AI solutions by 2020 — Bank of America Merrill Lynch
4. 4 • How AI will impact specific business functions, including: Sales (Chapter 3) Customer Service (Chapter 4) Marketing (Chapter 5) IT (Chapter 6) • What AI, machine learning, and deep learning actually mean • How AI has evolved, and why it's suddenly a hot topic • What AI means for business, including key challenges and opportunities Introduction: What Is Artificial Intelligence? Read on to explore how you can take advantage of a smarter future. Sales Service Marketing Platform To help you seize the AI opportunity, we'll explore a few themes in this e-book:
5. 5 Artificial Intelligence (AI) is the concept of having machines "think like humans" — in other words, perform tasks like reasoning, planning, learning, and understanding language. While no one is expecting parity with human intelligence today or in the near future, AI has big implications in how we live our lives. The brains behind artificial intelligence is a technology called machine learning, which is designed to make our jobs easier and more productive. Machine Learning is the core driver of AI, and involves computers learning from data with minimal programming. Essentially, instead of programming rules for a machine, you program the desired outcome and train the machine to achieve the outcome on its own by feeding it data — for example, personalized recommendations on Amazon and Netflix. (Learn more here.) Machine learning is a broad term that encompasses related AI techniques, including: Deep Learning which uses complex algorithms that mimic the brain's neural network to learn a domain with little or no human supervision. Consumer apps like Google Photos use deep learning to power face recognition in photos. Natural Language Processing (NLP) uses machine learning techniques to find patterns within large data sets in order to recognize natural language. One application of NLP is sentiment analysis, where algorithms might look for patterns in social media posts to understand how customers feel about a specific brand or product. Big Data is the raw fuel of AI — large amounts of structured or unstructured information that provide the inputs for surfacing patterns and making predictions. Internet of Things (IoT) is a network of billions of digitally connected devices, from toasters to cars to houses and jet engines, that collect and exchange data and can communicate with one another to better serve users. Predictive Analytics is a branch of advanced analytics that is used to make predictions about unknown future events, based on patterns in historical data. You might see this in marketing offers that become more relevant to you each time you take action (or don't) on an email offer. Glossary: How to Talk About AI
6. 6AI for CRM: Everything You Need to Know The Path to a Smarter World Computing has always been about data. It's written into the Oxford Dictionary's definition of a computer: "an electronic device for storing and processing data." From the beginning, computers were designed to fill in gaps in human intelligence by storing, classifying, retrieving, and applying huge amounts of data to help us solve problems faster. 2 3 4 5 6CHAPTER 1 6
7. AI for CRM: Everything You Need to Know In the beginning, these were very simple problems. One of the earliest computing prototypes, sketched out by Belgian thinker Paul Otlet in 1934, "would allow people to search and browse through millions of interlinked documents, images, audio and video files," according to The New York Times. It was an early vision of the internet with a poetic name: the "Mundaneum," a means of storing and processing huge amounts of "mundane" data. The premise of computing is to do what the human mind is designed not to do: remember every little detail, storing it so that every data point can be easily accessed when it's needed. (The human brain, by contrast, is designed to focus its processing power on what's important, as Nobel Prize-winning economist Daniel Kahneman explains in his book Thinking, Fast and Slow.) "Many, many companies now find themselves with huge amounts of data. What are we going to do with it?" Ascander Dost Senior Software Engineer & Linguist, Salesforce 7
8. AI for CRM: Everything You Need to Know From the beginning, though, we dreamed of computers that could do more than the mundane. In 1956, Prof. John McCarthy coined the term "artificial intelligence," describing a world in which machines could "solve the kinds of problems now reserved for humans." But in order to move from simple computing to true AI, computers needed three things: 8 This is why, while the idea isn't new, true AI is only now becoming a reality. The data models came first, with simple if-this-then-that logic evolving into increasingly complex problem-solving algorithms. The idea of machine learning is simple: Data models to intelligently classify, process, and analyze data Raw data to feed the models so they can keep improving Processing power to drive fast, efficient computing The more data the machine processes, and the more computing power it has, the faster and smarter it gets. start with a data model, feed it tons of data, and let it learn.
9. It might conclude that a cat is a furry thing with pointy ears, almond-shaped eyes, whiskers, and paws. But what happens when it comes across this image? This is a cat, but without the telltale pointy ears or paws. Or what about this one? = cat JStone / Shutterstock.com = cat catwalker / Shutterstock.com Using only two images to "teach" a machine how to identify a cat probably wouldn't equip that machine to accurately classify Garfield as such. However, feeding it billions of different images of cats — in nearly every color, size, and position possible — would make it much more likely to correctly classify an image like this: Here's a classic example. Let's say you want to train a machine to recognize pictures of cats. So you feed it two data points: AI for CRM: Everything You Need to Know 9
10. AI for CRM: Everything You Need to Know Early data models lacked the volume of clean data required to perfect their data models and effectively "learn." Only recently, with the surge of data readily available via the internet, do the models have access to the data they need to get smarter. In 2009, Stanford University computer scientist Andrew Ng and Google Fellow Jeff Dean led a Google research team to create a massive "neural network" modeled after the human brain, comprising thousands of processors and more than 1 billion connections. Then, they fed the machine random images of cats, pulled from millions of online videos. By identifying commonalities and filtering the images through its brainlike neural network, the machine essentially taught itself how to identify an image of a cat. It was an astounding achievement for AI — and one that wouldn't have been possible just a few years earlier, without easy access to those millions of thumbnail images. But there was another limiting factor: processing power. In the earliest days of computing, machines filled entire rooms in university buildings. Improved ability to put more transistors on integrated circuits meant processing capacity doubled every two years (thank Gordon Moore and his handy law for that observation), which packed more power into smaller boxes, taking computers out of universities and businesses and putting them in consumers' hands. 10 "Feed enough cat photos into a neural net, and it can learn to identify a cat. Feed it enough photos of a cloud, and it can learn to identify a cloud." — Wired, January 2016: "Artificial Intelligence Finally Entered Our Everyday World"
11. AI Data models Processing power Big Data $16.5 billion expected market for AI in 2019 — International Data Corp AI for CRM: Everything You Need to Know The personal computing era opened up a market for consumer and business software, games, gadgets, and upgrades. When the Internet followed the computer out of the university and government buildings, we saw that market explode. Instant connection changed everything at an interpersonal level all the way up to an international one. Cloud computing meant companies didn't have to worry about physical infrastructure to scale. The rise of mobile built on the success of Apple's iPhone and then Google Android, expanding the market of software and games (and giving the world "the app"). Mobile also freed us from those computing nodes at home and office and, essentially, created a virtual world of communication and commerce on top of the physical one. Today, we have reached the intersection of the three ingredients needed to create true artificial intelligence: smarter data models, easy access to virtually unlimited amounts of data, and cheap and powerful cloud computing. As mentioned previously, AI is present in our daily lives when we search Google, ride in an Uber, or buy products on Amazon. 11
12. 12AI for CRM: Everything You Need to Know What AI Means for Business Remember how computers have gotten smaller and smarter? They've also gotten cheaper, resulting in a surge of smart devices that are generating a growing body of business data that, in turn, can power machine learning. The Internet of Things encompasses an entire world of digitally connected devices — toaster, toothbrushes, thermostats, lightbulbs, cars, and much more — that are now being networked, talking to each other, and businesses, and consumers. We're talking about a lot of connected things: 6 billion of them that, says Gartner, will be requesting support by 2018. Those billions of connected things mean huge volumes of customer data — indeed, 90 percent of the world's data was created in the last 12 months alone. 2 3 4 5 6CHAPTER 1 12
13. AI for CRM: Everything You Need to Know Businesses need to be smart about the way they gather, digest, and apply that data, which is the lifeblood of IoT — provided it can be properly used. But the impact of AI doesn't stop there. Behind each of those devices, of course, is a real customer — and the next generation of customers expects a cohesive, intelligent experience every time they interact with a business. When a delivery order is delayed, they expect to be contacted with an updated ETA and a make-good offer — such as a $5 credit or free shipping on their next order — without having to pick up the phone and talk to a service agent. AI makes it possible to create an entire universe of business apps to deliver smarter customer experiences across sales, service, and marketing interactions. For many businesses, however, AI has been largely out of reach. Historically, companies have faced four key challenges when it comes to adopting AI for business: Data Expertise Infrastructure Context 13
14. AI for CRM: Everything You Need to Know 14 Below, we'll explore how companies can address each of these challenges in new ways. The Data Challenge For businesses, it's not just the volume of data that matters — it's also how all of those critical data points are organized. Business data often resides within a hodgepodge of internal and external sources that rely on a mix of cloud and on-premise systems. Often, these systems don't talk to each other, leading to siloed datasets and inconsistent data quality. Cloud-based CRM solutions like Salesforce are designed to connect all of that data to create a single view of each individual customer — and this connected approach to data is essential to taking advantage of the AI opportunity. The Expertise Challenge Beyond the data, companies must have the tools and expertise to analyze and act on it. This is difficult considering two common problems: siloed data storage and a scarcity of data scientists. According to a McKinsey Global Institute report, there's a shortage of 190 thousand data scientists. Today, advances in AI tools are making it possible for businesses to work smarter without a legion of data scientists. The Infrastructure Challenge Just as discrete and siloed data sources limit companies' ability to properly leverage their data, so too do fragmented infrastructure systems. The high cost of on-premise hardware and computing systems that have the power to run machine-learning algorithms has prevented many companies from jumping in. Now, however, cloud computing has made AI more accessible and affordable. The Context Challenge For many businesses, AI may seem not only out of reach, but also irrelevant. Popular culture has imagined AI in the image of R2D2 and C3PO, rather than an essential component of modern business processes. Read on to learn more about our vision for how AI will transform sales, service, marketing, and IT by automating mundane tasks and empowering every human employee to add more value.
15. The result of un-analyzed, underleveraged data isn't just missed opportunity. It's a significant failure to connect with modern consumers in the way they expect (and demand). Currently, half of all business decisions are made with incomplete information, which disconnects the business from the product and, therefore, from the customer. For all the data customers are creating, less than 1% is analyzed, such that 77% of customers say they are not engaged with businesses. Now, however, companies have the opportunity to change this — to close the gap between business intelligence and customer experience. New tools reveal useful insights about the customer. These tools illustrate how AI exists along a spectrum: the most basic tools require you to "pull" information out of them, while the most intelligent tools "push" information to you, anticipating what you're going to want to know. With machine learning, computer systems can take all this customer data and build on it, operating not just on what's been programmed but also adapting to changes. Algorithms adapt to data, developing behaviors not programmed in advance. Learning to read and recognize context means a digital assistant could scan emails and extract what it knows you'll want to know. Inherent in this learning is the ability to make predictions about future behavior, to know the customer more intimately, and to be proactive rather than reactive. AI for CRM: Everything You Need to Know 15 6 billion connected things will proactively request support by 2018 — Gartner
16. AI for CRM: Everything You Need to Know 16 Companies that embrace the AI opportunity will be able to create the modern experiences their customers expect, connecting with them on all their devices, analyzing their data to get to know them better, and being able to anticipate and predict in order to better serve them. What does AI for CRM look like? Imagine being able to capture real-time signals, wherever they occur — from a customer's support request to a prospect's tweet. Then imagine being able to analyze every data point, pulling together data from Salesforce, external sources, and the Internet of Things to create a complete view of every customer. This, in turn, enables us to predict the best next sales, marketing, or service interaction for each customer, and then automate everything from routine tasks to real-time customer engagement. It's a whole new way of connecting to your customers and prospects, with intelligence powering a new era of customer success.
17. 61%of employees expect artificial intelligence that automates or assists in work-related activities to have a major or moderate impact on their daily work lives — Salesforce Research AI for CRM: Everything You Need to Know AI has implications for every line of business. Sales will be able to anticipate opportunities and focus on the best leads. Customer service teams will deliver the next generation of proactive service, preventing machine failure or addressing FAQs in a customer community before they have a chance to become service cases. Marketing can build predictive journeys for every customer, personalizing experiences like never before. IT can embed intelligence everywhere, creating smarter apps for employees and customers. Read on to learn what AI means for your business. 17
18. 18AI for CRM: Everything You Need to Know Smarter Sales Imagine you're a sales rep named James. Every morning when you wake up, the first thing on your mind is all of your upcoming sales calls. However, you don't have to think too hard because you wake up in a connected world. You check your smartphone and your CRM automatically displays an itinerary of your day. All of your key customer meetings are organized in priority of opportunity value. Your smartphone also displays each customer's three primary pain points, along with directions to reach the customer's site on time, already pre-programmed into your car's GPS. A quick cup of coffee, and you're ready to start your day. 2 3 4 5 6CHAPTER 1 18 Sales
19. AI for CRM: Everything You Need to Know 19 But just as you're about to reach your first client, your smartphone sends you an important notification: a news update that your client has just acquired a data analytics company. Your sales assistant surfaces a summary of key findings from top trending news articles, along with product recommendations that integrate with your client's recent acquisition to help you move the deal forward. Within seconds, you have full context of your deal, in-context market updates, and a conversation starter — all of which are surfaced automatically and embedded within your CRM experience. After you finish talking to your client, your smartwatch vibrates, "Great job, James! Sounds like your client liked your product recommendation. We suggest you move this deal to stage 5. Would you like me to move forward?" With a single tap, you move the opportunity from "Deal Qualified" to "Discuss Pricing." When you return to the office, you receive a push notification reminding you, "Your meeting notes have been uploaded successfully. The system has automatically extracted the following action items, and suggests this follow-up email. Would you like to send an email to the customer now?" In one click, you've successfully sent an email to secure your next meeting, without manually logging customer data or key action items into your CRM.
20. "You could say to your phone, 'Show me leads I'm supposed to talk to today,' and it does those operations for you: analyzes which ones are at which stage, finds the hot leads, and gives you a ranking of which ones you should talk to first, a probability of converting, and the expected monetary value when converted." Chalenge Masekera Data Scientist, Salesforce AI for CRM: Everything You Need to Know 20 Salespeople will benefit from AI in three ways: Data is automatically captured, enabling reps to discover best next steps and closest connections Predictive sales helps reps prioritize leads and respond faster to high-value opportunities Digital assistants will help maintain the relationship once it's established by scheduling calls and issuing reminders The move toward making business applications and sales tools more accessible and relevant to our digital lifestyles will continue to expand, especially as smartwatches and other wearable devices are further integrated into our daily operations and interactions. User-interaction time will shorten from minutes to seconds as contextually aware push notifications bring speed and intelligence to every sales experience.
21. 21AI for CRM: Everything You Need to Know Smarter Service Here's a vision from the present: Maria orders a gift online and pays for two-day delivery to get it to her brother in time for his birthday. When she calls him on his birthday, however, she learns that the package hasn't arrived. She calls the vendor, but has to meander through an endless series of push-button options to find the department she needs. Eventually, she ends up speaking to an agent. It's as if none of the options she selected were recorded: She has to tell the story from the beginning. That agent transfers her to another agent, who asks her to tell him what happened — from the beginning — then puts her on hold. Ultimately, she hangs up in frustration. 2 3 4 5 6CHAPTER 1 21 Service
22. AI for CRM: Everything You Need to Know But with AI, service can actually anticipate a customer's needs, rather than simply reacting to them. Long before Maria calls her brother, an AI-driven CRM would have been monitoring her package's progress, and notified a service agent the moment it was delayed. That agent, in turn, could have reached out to Maria proactively, letting her know when the package would arrive and offering her free same-day shipping on her next order. This is possible because the interaction doesn't start when the customer picks up the phone, but rather happens on a constant, ongoing basis. The conversation between customer and business is an interaction joined by the data the customer is producing on every digital channel (from smartphone to connected devices to social media), and the solutions the company finds based on that data. This solution may come before a problem even arises — and the customer. doesn't have to make a call because service is right there already. 25% of customer service leaders were using predictive analytics or best-next-action functionality in 2015 — Salesforce Research 22
23. The AI-driven interaction will automatically recommend the right content to the agent at the right time, including suggested solutions, relevant cases, and best next actions. The agent can introduce these actions to the customer in an organic way, rather than bombarding her with offers she doesn't need. Once the issue is resolved, the agent could put a note in the customer record instructing the system to reconnect with the customer on a regular basis and suggest relevant upsell and cross-sell offers when appropriate. The continuous flow of customer data translates into a greater understanding of the customer and a superior experience that builds brand loyalty. Smarter service also allows a company to identify customer churn risks and thereby prevent customer attrition. Predictive intelligence can identify customers who are at risk for churn, so that reps can renew or upsell with personalized offers. Feeling neglected or ignored by a company, or forced to wade through inefficient systems, is a sure way to alienate customers. Companies that fail to apply AI to CRM will seem hopelessly mired in the past. 23 "Eventually, helpful AI features will be on the phone, in chat, email, and any other type of communication people use. These kinds of things will become commodities, and if you have highly accurate and helpful AI, people will love your services." Richard Socher Chief Scientist, Salesforce
24. 24AI for CRM: Everything You Need to Know Smarter Marketing A new level of precision and personalization, brought about by smarter machines using data more intelligently, applies to marketing as well. An AI-enabled marketer can reach every customer at the right time, knows the best audience for every campaign, and delivers the perfect content for every customer. 2 3 4 5 6CHAPTER 1 24 Marketing
25. 74% of marketers leveraging dynamic content (powered by predictive intelligence), rated it as absolutely critical or very important in helping them create cohesive customer journeys — Salesforce Research AI for CRM: Everything You Need to Know 25 Today's marketers have a wealth of data and insight at their disposal — but that doesn't always translate into intelligent customer and prospect interactions. Traditionally, marketers have lumped audiences into broad groups based on attributes like location or industry. Often, that's because marketers don't know enough about each person — or even if they do, it's too labor-intensive to engage people individually with the perfect message, content, or offer.
26. AI for CRM: Everything You Need to Know 26 The AI-enabled marketer will be able to: Leverage smart scoring to predict each customer's likelihood to convert Use predictive intelligence to segment and build audiences based on likely future actions Automatically adapt the journey for each individual customer Deliver the best next product, content, or offer — every time Send messages at the right time, when a customer is most likely to engage "Market research" once relied on taking the temperature of broad chunks of society. AI enables marketers to focus at a granular, individual level. This depth of audience insight will allow marketers to create and test campaigns virtually, ensuring the ability to target and convert audiences more effectively by surfacing the right offer to the right person at the right time. "Let's say you are a marketer and you send out specific emails at specific times, and you don't want to go through the same repetitive steps over and over again. A bot could do that for you." Chalenge Masekera Data Scientist, Salesforce
27. 27AI for CRM: Everything You Need to Know Smarter IT We are entering what Salesforce CIO Ross Meyercord calls "the continuum of code": an era in which low-code and no- code platforms are becoming more robust and ubiquitous, enabling business users to be developers. This isn't the end of code, but it does mark the democratization of app-building — an important development as apps become increasingly central to every business function. 2 3 4 5 6CHAPTER 1 27 Platform
28. AI for CRM: Everything You Need to Know 28 Business apps, in particular, are held to ever higher standards. Consumer apps are setting the bar for intuitive user interfaces, seamless integrations, and intelligent interactions. Business apps must be just as smart, just as fast, and just as simple to use. Collaborating with a partner or updating a sales quote should be just as easy as hailing an Uber. So the question for IT becomes: How do we enable a new generation of developers — and non-developers — to build more intelligent apps, faster? The answer lies in the platform. Just as Heroku enables developers to quickly build open-ended apps in modern languages, so too should AI platforms enable developers to build predictive apps with minimal coding and no IT hassle. With the power of AI, citizen data scientists can embrace low-code solutions and build any predictive app they dream up, even CRM-driven apps like fraud detection or risk scoring. In order to enable developers — and non-developers — to build predictive apps, the best platforms must be: Data-Ready Platforms like Salesforce offer native data prep, saving time and resources by eliminating the need for ETL. This means your CRM data is ready to go whenever your app is. Modeling-Ready Machine learning should be built into the fabric of your platform, rather than being something you have to add on later. With Salesforce's trusted multi-tenant cloud, automated machine learning is already built in. Production-Ready Eliminate the need for dev ops with smart model management and monitoring tools, so IT can focus on building the best apps and deliver immediate results. With an AI-first platform like Salesforce, companies can build intelligent apps across the entire continuum of code — and rest assured that intelligent data modeling, tracking, and monitoring are built into every app.
29. 29 Customer-Focused AI: Salesforce Einstein AI for everyone. At Salesforce, we've focused on creating a set of AI platform services and solving customer problems across sales, service, marketing, and IT in a whole new way. With Salesforce Einstein, we are solving for these kinds of questions: Are you selling the right product to the right customer at the right time? Are you servicing customers on the right channel by the right agent? Are you marketing on the right channel at the right time with the best content? Are you building apps that leverage the predictive power of AI? Conclusion "The beauty of Salesforce is that it has tons of different applications across various verticals and lines of business: marketing, sales, service, IoT, healthcare, and so on. Salesforce touches on so many different areas and has a general platform. Hence when we solve a problem once in a principled way the solution can be applied to so many different companies, improving their processes and helping them focus on what's actually important and exciting. For example, a customer service expert can focus on helping you with tough questions specific to your org — and not on how to recover a forgotten password for the 50th time." Richard Socher Chief Scientist, Salesforce
30. AI Has the Power to Transform CRM Marketing LightningServiceSales Sales • Spends time visiting customers, not entering data • Predicts the best next step for every customer • Understands what customers need and when they need it Service • Recommends a solution before a customer asks • Offers cross-sells and upsells at the right time • Predicts when things will break, before they do Marketing • Can reach every customer at the right time • Knows the best audience for every campaign • Delivers the perfect content for every customer IT • Can build predictive, smarter apps — faster • Leverages the power of open-source frameworks • Empowers everyone to build with AI, faster AI for CRM: Everything You Need to Know 30
31. Salesforce Einstein enables everyone to discover new insights; predicts likely outcomes to power smarter decision- making; recommends best next steps; and automates workflows so you can focus on building meaningful relationships with every customer. It's not bolted onto Salesforce — it's an integral part of our platform. Salesforce Einstein enables every business user to: Discover. With AI inside of Salesforce, sales reps, service agents, and marketers will discover new insights about customers, faster and more easily. Predict. Knowing the likely outcome of a series of interactions gives you an AI-powered competitive advantage. Recommend. What's the next best step in a sales process, a customer service case, or a marketing nurture journey? AI offers it up so you can focus on the relationship. Automate. When certain processes are repeated over and over with the same solution, often that task can be automated. AI learns from past actions and automates those tasks. Salesforce Einstein is the first comprehensive AI for CRM, designed to help every business be smarter and more predictive about their customers. Einstein is powered by machine learning, deep learning, predictive analytics, natural language processing, and data mining. AI for CRM: Everything You Need to Know 31 Given our scalability and deep understanding of CRM, Salesforce is uniquely positioned to deliver AI that transforms the customer experience. Einstein makes AI available to the rest of us by: 1) Democratizing AI so every business user can get smarter and more predictive 2) Bringing intelligence to all Salesforce apps and making the Customer Success Platform smarter 3) Allowing developers to embed intelligence in every app Customers will now experience the pervasive benefits of automated workflows, timely and relevant suggestions, and adaptive applications throughout every customer touch- point across Sales, Service, Marketing, and IT to redefine customer success as we know it today — so that it looks more like tomorrow. Visit Einstein.com to learn more.
32. Rights of ALBERT EINSTEIN are used with permission of The Hebrew University of Jerusalem. Represented exclusively by Greenlight. The information provided in this e-book is strictly for the convenience of our customers and is for general informational purposes only. Publication by salesforce.com does not constitute an endorsement. Salesforce.com does not warrant the accuracy or completeness of any information, text, graphics, links, or other items contained within this e-book. Salesforce.com does not guarantee you will achieve any specific results if you follow any advice in the e-book. It may be advisable for you to consult with a professional such as a lawyer, accountant, architect, business advisor, or professional engineer to get specific advice that applies to your specific situation. © 2016 salesforce.com, inc. All rights reserved.
Sara Martel 23 de Dez de 2021
Tamer Azab , Acounting Diploma , CMA Candidate 17 de Jan de 2017
Budgeting and Financial Analyst Manager at Oriental Weavers Group (Mac Carpet Inc.)


The Northeast blizzard of early January delayed flights everywhere. Daughter Jayce headed down a day later than planned, and Allysen's mom returned to Boston from a visit to L.A. two days late. Still, my flight seemed a go, three days after the storm.
When you fly from Boston to Ponce, you can take either JetBlue or JetBlue, and you can connect at JFK in New York, or in Orlando. Either way, you arrive in the dead of night, around 4-5 a.m. Fair enough. But my flight out of Boston was delayed, and then delayed again, and it looked increasingly certain that I would miss my connection to Ponce. And there wasn't an open seat to Puerto Rico on any airline for several days. Nail biting time. If I took the flight to JFK and missed the connection, I'd be stranded there with no options for joining Allysen in time to be of any help.
My seatmate on that flight turned out to be doing exactly the same thing, except that he was connecting to Minsk, in Belarus. So we shared a cab, and got there in time, and I found myself eating JFK food court food right when I would have been doing it anyway.
Sidebar: Going through TSA in Boston was a breeze. The TSA staff were helpful, smiling, friendly. In New York, it looked like the zombie apocalypse. I had no trouble, but all the staff were vacant-eyed and grim. Why is that? End sidebar.
The Ponce flight was itself delayed, as it turned out. Daylight was not far off, as I stumbled down the stairs from the tail of the plane and set foot on the Isle of Enchantment. Some people can sleep on planes. I'm not one of them. I was feeling pretty bedraggled by the time I got to the house.
There was still no running water. But at least the toilets worked, if you carried water from the pool. I fell into a brief but deep sleep, in which I dreamed restlessly about having a really intense dream, about… I don't know what, because it evaporated the moment I woke up.


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"Who we are as a person will help you understand how we came together to share the same dream and mission of shaping future dynamic leaders for our society. "
Ijana Nathaniel
Ijana, mother of two amazing children – Nia and Jeremiah, once had a vision of helping future leaders create and build their dream. This dream took its first milestone to reality when she founded Dare 2 Dream Leaders Inc. in 2010.
Like any individual, Ijana also had her share of struggles back when she was still young. But these waves never discouraged her to walking her way to success.
Ijana already loved working with her students, networking, creating opportunities and helping others follow their dreams and passions. In 2016, she added the title of Self Published Author to her list of accolades with her workbook: Dare 2 Dream Leaders Inc., Present Beyond Career Day: A Success Guide for Middle School Youth.
Frances Clifford
Tyieast Lloyd
Fran started her career as an elementary school teacher and swimming instructor. She has led in creating and enhacing programs at the YWCA of Brooklyn. And while employed by the YW, she started ENCOREplus which is a breast health education, screening and exercise program for women recovering from breast cancer surgery.
Fran also directed the summer day camp program, aquatics and the fitness programs. Her drive in helping the youth enhance their talents and skills is also what prompted her to take part in turning dreams into reality for the young leaders.
Beginning her career at HBO in 1999 where she worked for various positions over 12 years, Tyieast has with no doubt become an expert in finance management. Because of her experience, she has become an asset to the Dare 2 Dream Leaders Organization as the treasure. Her passion for financial expertise inspired her to become part of the organization as it would serve as her venue to contribute and help our youth. Tyieast has also paired up with the president of D2DL to facilitate the Financial Literacy Workshop for the Girl Scouts of America.
In addition, she joined the mentoring program for high school students even when she was employed at HBO. Tyieast served as a mentor to a young lady who attended Frederick Douglas Academy High School for three years.

redpajama_set_name: RedPajamaCommonCrawl


This is a giclée print mounted to a cradled board of a colored pencil drawing that I created, and is individually produced to order in my studio in Alabama. The original drawing was created with Prismacolor Premier colored pencils and is titled "Proud Raven".
This piece has been created using acid-free archival hot press watercolor paper. I mount it to a 7/8″ cradled birch board with acid free double sided mounting film. The print is made with professional imaging equipment with pigment inks for the best image quality, color reproduction, and longevity. The edges of the board can be left natural or painted black. Each piece is sealed 6 times with a UV varnish for increased UV protection and durability. This results in a nice satin finish.
Copyright 2002- 2018 © ChromAddict Studio, Carrie Alderfer – Artist.
All artwork is the property of the artist and may not be reproduced, duplicated, or resold. Do not use artwork without artist's consent. Use of image is permitted for use on blogs when image is not sold and is attriburted to chromaddictstudio. The purchase of any artwork does not transfer any rights to the purchaser. If interested in licensing please contact me.


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Benicia Ghost Walks For A Spooky Halloween
Tomoka Red St. Johns,
For some time, Benicia residents and visitors have been celebrating the Halloween season by trying to meet local phantoms through the Benicia Ghost Walks led by paranormal investigators Deborah Hogarty and James Fitzpatrick.
The two-hour tours are offered regularly during the year through Benicia Main Street, but more events are scheduled in October. The walks give participants a peek into Benicia's spooky past. The entertaining, interactive stroll has been described as fun, even for skeptics, because the guides weave elements of the paranormal into Benicia's rich history.
Benicia has its share of incorporeal residents who may have met dire ends, from crying infants to adults who drowned after leaping from multi-story buildings into the Carquinez Strait that laps along the city's shoreline.
Other stories describe Benicia's spicier times, when bordellos were in open operation toward the foot of First Street. Lore for the building that houses Sailor Jack's includes a spirit named Carl, who loved fine cigars and finer ladies. The Union Hotel is another spot where ghosts are said to reside, as is a nearby coastline home that was moved here from Napa by Phil Joy. Some say the shades of an old man and his dog are still angry the house was moved from wine country.
Hogarty has more than 10 years of investigating paranormal phenomenon to her credit. Among the places she's studied are the Wolfe Manor, a historic mansion in Clovis, the Delta community of Historic Locke built by Chinese immigrants early in the 20th century and the Ryde Hotel of Walnut Grove, which she examined for CBS's Eye on the Bay.
Fitzpatrick said he's a believer in unseen things beyond the realm of normal perception. He was reared in what he's described as a paranormal-rich environment and an active household that reinforced his belief. It wasn't always fun, he said, but he credits the experiences for developing his sensitivities for the paranormal.
The October Benicia Ghost Walks will take place 8pm-10pm, Friday, Oct. 19, Saturday, Oct. 20 and again Oct. 26 and 27. Tours are $25 per person, and prepaid reservations are required. Reservations can be made by calling 707.745.9791.
This article appears in the October 2018 issue of Benicia Magazine.
Categories: Arts + Culture, Check it out, Community, History


Banbury Town Hall is a fine Gothic style building and is seen as one of the best specimens of 19th century Gothic to be found in the country. It was designed by Edward Bruton and opened in October 1854 with the clock tower being added in 1860. During its early life the building was also the police station with cells remaining to this day.
The Town Hall has recently completed a restoration plan as part of Banbury Town Council's long-running preservation programme for the Grade II Listed building.
The overall work has made the Banbury Town Hall an attractive place to hire for Conferencing, meetings and events, with an array of rooms for hire, including the Grand Main Hall.
Wednesday 10-2pm and we are available 7 days a week 9am-8pm by appointment.


Tasting Notes: Shows a vibrant red color, with aromas of plums and ripe red fruit on the nose. The Malbec's soft tannins and Merlot's delicate fruit result in a wine of great intensity, elegance, and balance.
Serve With: An ideal pairing with saucy pasta dishes, pizza, or carne asada.
Fruit was sourced from the La Perseverancia (nearly 2,500 ft above sea-level, sandy, loam soils) and Santa Herminia (2500 ft above sea level, silty, clay soils) vineyards. Yields of 4.7 tons/acre. The Malbec vines average 35 years in age, the Merlot 20 years.
Fermented in temperature-controlled concrete tanks. 48 hour cold soak, with a total maceration period of 28 days and 2 gentle, pump-overs per day. Unoaked.


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alphaspirit - Fotolia
Evaluate Weigh the pros and cons of technologies, products and projects you are considering.
MySQL Community Server vs. Oracle MySQL databases
With various open source and commercial options available from Oracle, selecting a MySQL database can be confusing. Here's a comparison to help you decide which one makes sense for you.
In January 2010, Oracle acquired Sun Microsystems for $7.4 billion -- a deal that included the MySQL database management system among the software and hardware components brought under Oracle's control. Since then, Oracle has continued to offer MySQL as a free, open source product and has added several MySQL commercial editions as possible alternatives to that -- and to its flagship Oracle Database software.
Those not familiar with Oracle MySQL databases might find the differences between the products confusing, especially when trying to choose between the open source and commercial editions. Here we look at the various Oracle MySQL products to give you a better idea of how they compare to and differ from one another, so you can more easily choose the one that is right for your organization.
MySQL Community Server (or Community Edition) is what many have in mind when they think of MySQL. It offers the basic features you expect with a database management system, including the ability to create tables, views, triggers and stored procedures. It also includes partitioning and replication capabilities, as well as connectors for multiple languages, including Open Database Connectivity, Java Database Connectivity and .NET.
Open source MySQL benefits, limitations
Oracle offers the MySQL Community Server as an open source product that is freely available for over 20 platforms, including Windows, Linux, Unix and Mac. The Community Edition includes multiple storage engines, such as InnoDB and MyISAM, memory and Network Database (NDB). In addition, the Oracle MySQL Workbench Community tool models, develops and administers databases in the Community Edition.
Oracle also offers the MySQL Cluster edition, a variation of the Community Edition. MySQL Cluster includes the same basic features as the Community Edition, but adds a distributed, multi-master architecture to scale MySQL across multiple commodity systems and to ensure fault tolerance.
MySQL Cluster, like the Community Edition, is freely available for download and is based on the General Public License (GPL). The license permits you to access and modify the source code and distribute the updated code as part of your tool.
If using either of these editions, however, you must adhere to the terms of the GPL. For example, if you embed the Community Edition in your application, you must make all of the application's source code available under the GPL. Before distributing a version that uses the Community Edition or MySQL Cluster, be sure you fully understand the GPL terms.
Commercial vs. open source MySQL
When you can't make an open source edition work, but still want to implement MySQL, you can select one of Oracle's three commercial products: MySQL Standard Edition, MySQL Enterprise Edition or MySQL Cluster Carrier Grade Edition (CGE).
The Standard Edition offers many of the basics you get with the MySQL Community Edition, including language connectors, replication capabilities, and the MyISAM and InnoDB database engines. You also get MySQL Workbench Standard Edition, which supports more features than MySQL Workbench Community, such as being able to automate database documentation.
The Enterprise Edition builds on the Standard Edition with features specific to the enterprise. For example, you get router services, partitioning capabilities and the NDB storage engine all standard in the Community Edition, but not in the Standard Edition. Plus, Oracle makes the MySQL Workbench Enterprise Edition tool available in the Enterprise Edition. This edition of the tool offers more features than either MySQL Workbench Community or MySQL Workbench Standard Edition.
The Enterprise Edition also provides a number of advanced components not available in the Community Edition or Standard Edition. For example, it includes tools to monitor MySQL servers, back up data and implement enterprise security, as well as tools related to scalability and high availability.
Cluster CGE expands on the Enterprise Edition by providing support for greater data set sizes. It also includes MySQL Cluster Manager, which automates management tasks such as performing upgrades, backups, reconfigurations, database tuning and online scaling. Plus, this edition supports active geographical replication, which makes it possible to distribute clusters geographically for scalability and disaster recovery.
All three commercial products, when licensed with an annual subscription, also offer Oracle Premier Support at no extra cost. Premier Support provides users with access to product updates, support resources and, of course, technical assistance, which you don't get with the Community Edition.
Along with the three commercial editions, Oracle also offers MySQL Cloud Service, which is built on MySQL Enterprise Edition and, according to Oracle, provides all the benefits of that edition. You also get self-service provisioning and integration with Oracle platform as a service and infrastructure as a service.
Embedded MySQL database options
Oracle also offers its three commercial MySQL editions to independent software vendors (ISVs), value-added resellers (VARs) and original equipment manufacturers (OEMs) for embedding MySQL databases into their software. The embedded product offerings are similar to the regular commercial offerings, except that Premier Support is not included. If you want Premier Support, you must pay extra.
In addition to the three commercial editions, the embedded program also includes a fourth edition: MySQL Classic Edition. The Classic Edition is available only to ISVs, VARs and OEMs that license MySQL as an embedded database. This edition is similar to the Standard Edition, except that it does not support the InnoDB storage engine, nor does Oracle provide MySQL Workbench for this edition.
Oracle also doesn't publish the price of embedded licenses, unlike its regular commercial products and cloud service. For example, Oracle clearly lists the annual subscription rates for the Standard Edition, which run from $2,000 for a server with up to four sockets to $4,000 for a server with five or more sockets. However, to get the price of the embedded license for the Standard Edition, you must contact MySQL Embedded Sales directly.
Choosing between MySQL editions
Clearly, there is more to MySQL than only the free, open source editions (Community and Cluster). You can also choose from the three commercial editions (Standard, Enterprise and Cluster CGE), as well as the Classic Edition if you're embedding MySQL. Plus, you have the MySQL Cloud Service as another option.
If you plan to distribute your tool under the terms of the GPL, you should at least consider one of the open source editions, unless you require the extra features that come with the Enterprise Edition or MySQL Cloud Service. The open source editions have been widely implemented and are supported by a large user community. That said, be sure you fully understand how the GPL works and how the Oracle MySQL databases differ from one another before making any final decisions on open source vs. commercial MySQL.
The top MySQL features
Filter through Oracle and MySQL databases
How do I integrate MySQL into Oracle?
SQL Server vs. MySQL databases
SQL Server vs. MySQL: Learn the differences
What you can get with Oracle MySQL Cloud Service
MySQL open source RDBMS overview
By: Craig Mullins
Robert Sheldon asks:
Which version of Oracle MySQL does your enterprise use?
Delivering datacentre performance and cost savings with Intel Optane technology –Intel
MySQL users hope for the best, prep for the worst – SearchDataCenter
Despite lingering skepticism, Oracle soldiers on with... – SearchOracle
Oracle updates, reaffirms commitment to MySQL – SearchOracle
ITKE - 14 Jun 2017 12:20 PM


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Baker calls for input on paying for gas pipeline through electricity bills
By Jack Newsham Globe Correspondent,February 25, 2015, 11:37 a.m.
Governor Charlie Baker has called on state energy regulators to consider ways electric ratepayers could help pay for new natural gas pipeline projects.
The proposal, which had been floated by pipeline builder Spectra Energy Corp. and the state's two biggest utilities, would be meant to make New England's electric grid more reliable, Baker's office said.
Normally, natural gas customers pay for pipelines, but New England's growing reliance on natural gas-burning power plants to supply it with electricity has prompted policymakers to discuss alternatives. On cold days, the region's natural gas pipelines operate near full capacity, occasionally leading to price spikes that power generators pass on to electricity customers.
Baker said he wants energy regulators to consider how the model can be changed without changing state law. The state will accept comments from companies and members of the public. At the end of the process, Baker said, the Massachusetts Department of Public Utilities "may issue a written order providing direction to the electric utilities on how they should proceed."
Natural gas is used to generate more than half of Massachusetts's electricity, according to the federal Energy Information Administration.
Jack Newsham can be reached at jack.newsham@globe.com. Follow him on Twitter @TheNewsHam.


It snowed in Trenton Wednesday.
Urban dictionaries include numerous words and phrases that many people know nothing about.
Take for instance, a recent conversation alerted a friend that a sister had put her foot in a crock pot of New Year's Day black eye peas.
Old brother had no idea about the saying which means that a person had delivered a meal of exquisite taste, gone far beyond imaginations.
Your next urban phrase will come in handy over the next couple of days as "The Hawk" arrives. Definition? Extremely cold weather usually accompanied by strong winds.
So, if a person said, "Man, the hawk's out there today" it just means that cold weather attacks. Not to cause any controversy, "Baby, it's cold outside."
Fear not. As Punxsutawney Phil, Seer of Seers, Sage of Sages, Prognosticator of Prognosticators, Weather Prophet Extraordinary and Whimsical Woodchuck prepares for his Groundhog Day prediction, Wednesday night, Thursday and Friday will offer hawkish bone-chiller temperatures.
The Trentonian-area prepared for lows of 4, 8 and 13 degrees beginning Wednesday night with a high of just 17 degrees on Thursday followed by unseasonably warm weather. In fact, before Phil's offering. the word here is that Spring is well on its way.
Jimmy The Rat, a rodent who guested here in February 2014, surfaced recently. "Did a four-year bid, kept my nose clean for another 365 and earned the right of redemption. Did the crime, time -- now I'm back in the game," Jimmy said.
"Look, can't hang around. Still ducking some guys and got a little action going. Don't bet against Brady. Tell everybody that Spring's going to get here fast. Sure, it's cold outside right now but start thinking about gardens and getting outside. Gotta go. My girl said she put her foot in some pasta fagioli."


You didn't select an airport. Absolutely unacceptable.
Being on time, better food service, entertainment usb plug for charging , seat comfort. Bathrooms were clean and staff was wonderful! Then making me reschedule my flight with only options that I now have 2 layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!
Read all traveler reviews for Alaska Airlines. Thu, Jun 6.
Flight was about 25 minutes early into Denver. Airlines to Los Angeles.
Prices on airline seats, hotel rooms and car rentals can change frequently. Sat, Apr 13. Good is limited to snacks, but adequate. Flights Vacation Rentals Restaurants Things to do. Read all traveler reviews for American Airlines. The flight was fast and empty.
If I upgraded to first class! The guy next to me smelled like a barn animal and cigarettes.
Great flight back. Here's why: Crew was friendly and helpful.


You know, those decisions that you are going to have to live with for a while, sometimes longer than you want. It seems like the right idea when you are in need of an item, later you realize it was not the best idea. Or maybe you are very young and you have no idea what your personal design style is yet…that was me when I picked out this couch and chair for our very first home.
I knew I wanted a reddish color couch that was solid. We were also looking for a BIG comfy couch. When Will and I first got married we had hand me down furniture and had been given a master bedroom set as a wedding gift from his parents but we had no living room furniture. Well, I take that back, we did have Will's college apartment couch that he shared with two other roommate's that looked like it was from the 70's. Not happening! So we needed living room furniture quick. We went to a very GOOD furniture store and picked out this couch and chair and they are both solid pieces. The furniture store was about to close up for the day, the custom fabric order took 4 weeks to come in and so once we found the style we wanted we had to pick the fabric quick and get it ordered. The color for the couch was perfect at the time, it was just what I wanted. The green on the chair was a quick decision, it was August, must have had watermelon on the brain.
Fast forward to now, I know my decorating style better and I would have gone with something way more neutral! I am having to work around it in other areas of our home. The house we are in now is open to the kitchen and dining room so I have to be careful how I chose colors for those areas. I am trying to buy things that are more my style and I love whites, blues, browns with small pops of color. I love a coastal or cottage look. My favorite store for inspiration is Pottery Barn. Couches are expensive so….I have to work with it for now.
The kitchen is right beside the living room.
Our kitchen has very dark cabinetry so I am trying to keep things on the counter top minimum and add clear or white accents. I did purchase the rug from World Market when we moved in, it has the same colors of the couch and chair and also purple which matches my dishes and Kitchen Aid mixer, which stays out.
I am having a little more trouble decorating the dining area.
The small chair I had recovered a few years back and it was in our living room before, I thought bringing it over to this area helped tie the colors together. I had a lot of trouble choosing the color for the china cabinet because I wanted the blue but it really doesn't go with the living room furniture. It's a work in progress but it's ok for now. I'm considering bringing in my round table with these dining chairs and adding some artwork.
As for the couch and chair, we hope to one day use it in a bonus room because it is very comfy and great for lounging.
Maybe one day it will look like this….
What design decisions do you regret? Do you have issues with choosing color over neutral?
Oh and if anyone is wondering... The couch and chair came from Whitley Furniture Galleries in Zebulon, NC. Awesome selection!
A coffee table in the living area maybe.. and possibly a rug under the table. Just a thought.
You could always get some white slipcovers! That would definitely get you closer to the look you were going for. Then you could add some color with pillows, ottoman, rug, etc!
Why not take the couch & have it facing the fireplace & TV. Try putting the desk from the dining room behind it and moving the green chair where the floor lamp is, with the white table next to it. In the dining room hang the mirror on the wall where the china cabinet is and move the china cabinet to where the desk is. Just an idea.
I was thinking some similar thoughts. Some changes in furniture arranging will do your home well.


Kuala Lumpur, the capital of Malaysia and affectionately known as KL, is one of the fastest growing cities in the world with over seven million people in the greater metropolitan area. Many large corporations, such as Fox Network, CNN, and BBC, have a presence in KL and enjoy this city with its vast selection of excellent restaurants, colonial architecture, and an abundance of green areas.
This metropolitan city has plenty of office space available, but much of it is very expensive, especially in high-rise office buildings, like the Petronas Twin Towers, the iconic building dominating the skyline. Businesses that are already established and successful rent their space in the Petronas Twin Towers or other high rise buildings like the Vista Tower or the Icon and supply their furnishings, office staff, the internet, etc.
A co-working space can give you a professional spot away from home to work each day. The downside is that you'll have no privacy. Usually, there are dozens of people sitting around working in a common area. If you are not distracted by people and noise, then this is certainly the least expensive option for office space in Kuala Lumpur.
New businesses, on the other hand, are usually more concerned about keeping office expenses down to concentrate on growing the business. Serviced office space is the answer for businesses that do not want to tie up their capital in the expenses of setting up and running their individual office.
Leasing a serviced office provides a constant cost that fits your budget from month to month. Both your needs and your budget will be able to grow more easily as you build your company and it becomes more successful. As that happens, you can add space and/or amenities. With serviced office space, your monthly expenses will not vary, making it easier to manage your budget.
Leasing serviced offices in a downtown building near plenty of restaurants, shopping, tourist attractions, and 5-star hotels makes sense. Visitors who come to your office will be impressed immediately by its location. If you are looking for investors, this is the best way to show potential investors that you have the business sense to choose a smart location.
That first impression of your office space can result in a potential investor agreeing to help finance your business, taking you on your way to building your business into a global conglomerate. Do not underestimate the value of a prestigious office space.
Servcorp Serviced Offices in Kuala Lumpur can provide you with that impressive address that gives your new business the aura of a much larger and more successful enterprise. You will receive all the amenities on your list and even more.You will impress potential investors or potential clients.
You can lease space for one day a week or the full work week. As your startup grows, you can add space and amenities in line with your growing business.
Servcorp Serviced Offices are located in popular areas of Kuala Lumpur, within easy reach of reliable transportation. Luxury furnishings, personalized telephone answering by a bi-lingual receptionist, mail and email handling, and flexible lease terms are just a few of the many reasons why business owners choose Servcorp Serviced Offices.
Please call +603 2169 6188 today for more information or stop by to tour one of our office locations.


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The 2023 Range Rover Sport is the epitome of sleek performance
The third generation of the British brand's most popular model comes with taut bodywork around a 3-inch longer wheelbase and a host of new features
Jaguar Land Rover finally revealed the new 2023 Range Rover Sport SUV with a suite of powerful and efficient powertrains. This includes six-cylinder extended range Electric Hybrids with a claimed electric-only running distance of 113 km, a potent new BMW-derived V8 and mild hybrid six-cylinder petrol and diesel Ingenium engines.
The new Range Rover Sport takes styling cues from both its recently introduced 2022 Range Rover big brother and the older, smaller Evoque, including ultra-slim headlamps and pop-out door handles. This gives it a much cleaner and more modern look than the car it is replacing without fundamentally changing the overall design.
On the inside the SUV boasts of a 1430 W, 29-speaker Meridian hifi, active noise cancelling unit, along with increased legroom, 22-way adjustable massage seats, an advanced air purification system and 13.7-inch digital instrument cluster. Additionally, a 13.1-inch curved Pivi Pro touchscreen infotainment system controls most of the SUV's on-board gadgets.
The Range Rover Sport is based on the MLA-Flex platform which means that it is also ready for electric-only power. In fact, the company confirmed an all-electric model for 2024. The current line-up is split into four trim levels, the P360 SE, P400 SE Dynamic, P440e Autobiography, and P530 First Edition, each with a particular powertrain. The SE and SE Dynamic share a turbocharged 3.0-litre inline-six with a 48-volt hybrid system. However, the P360 has 355 bhp and the P400 has 395 bhp. The P440e has a plug-in-hybrid setup that generates a combined 434 bhp. The P530 has a 523 bhp 4.4-litre twin-turbo V8 sourced from BMW, and it can hit 0-100 kph in a claimed 4.5 seconds. All models come with an 8-speed automatic transmission system and all-wheel drive.
As manufacturing begins at the Land Rover facility in the UK, the order book for the Range Rover Sport is open for customers in select markets. The base variant has a price tag of $84,350 (approximately Rs 65 lakh), while the top variant is at around $122,000 (approximately Rs 94 lakh). There is no word as of now on if and when the model will arrive in the Indian market.


The tax system is nowadays an important tool that can greatly influence the economy of every country. Its proper setup and the setup of all its parts is an extremely important task. This system has the task of raising funds for the state budget through the collection of taxes. The tax system is constantly evolving over time and adapts to the changing needs of the country. The aim of the paper is to compare the tax burden of a selected taxpayer group in the Slovak and Czech Republics. Part of the paper is an analysis of the conditions under which a taxpayer can benefit from a tax exemption and when he is required to pay contributions to the Social Insurance Company. The paper refers to the possibilities of advantageous application of tax rules to specific groups of taxpayers. The paper also includes specific examples of such situations.
Tax system, tax burden, state revenue.
Štofková, J., Repková Štofková, K., Kastanek, P. (2015). Finance, Dolis, s.r.o. 152 p.
Schultzová, A. (2011). Daňovníctvo. Daňová teória a politika I. Bratislava: Iura edition. 260 p.
Medveď, J. et al.(2005) Verejné financie. Bratislava: SPRINT. 163 p.
Burák, E. (2016). Daňovníctvo. Daňová teória, daňová politika a daňové riziká 1. vyd. Trenčín: Inštitút aplikovaného manažmentu, 201 p.
Landa, M. (2007). Finanční plánovaní a likvidita. Brno: Computer Press, 267 p.
Republic and Spain. In: Proceedings of the 14th International Scientific Conference, pt 1, Brno, Czech Republic. Pp 135-142.
STUDENTMAG (2016). Student jako OSVČ a sociální pojištění. Kdy ho musíte platit a kdy ne? Retrieved from https://studentmag.topzine.cz/student-jako-osvc-a-socialni-pojisteni-kdy-ho-musite-platit-a-kdy-ne/.


When looking for a new carpet, it's easy to focus only on the surface. The surface is, after all, what you will see and walk on every day. But, what lies underneath the surface is also an important part of every new carpet. Carpet padding, for example, has both functional and design benefits that will certainly affect the performance of a new carpet.
There are three main types of carpet padding: foam, rubber, and fiber. Foam carpet pads are soft and flexible, and they are similar to the foam in mattresses and some car seats. Rubber pads are also soft, and they are often strong and resilient enough for commercial settings. Likewise, some fiber carpet pads can handle commercial traffic, but there are also some more appropriate for residential traffic.
What exactly does carpet padding do for a carpet? Most carpet pads are soft, so they provide comfort underfoot. This is especially important in residential settings, since softness and comfort are both necessary. In commercialsettings, pads are typically harder to handle heavy traffic. Carpet padding also has insulation benefits, and this helps keep the carpet warm even in cold settings. The right padding can impact appearance as well, since it reduces crushing and matting of the carpet's surface.
Many newer and stronger carpet cushions also are waterproof. They stop liquids from ever reaching the subfloor, and this in turn protects against mold and mildew. So, if you want to keep your carpet soft, beautiful, and clean, make sure you pay particular attention to the carpet padding!


text:
Q: Sqlcmd Batch Script In my sqlserver project, there are many .sql files in different folders Like
C:\username\EtlcontrolDB\scrip1.sql.........script10.sql
C:\username\configuration\scrip1.sql.........script10.sql
C:\username\Think...........................
My client requirement is, above folders contained sql files execution through single batch script. and sql filenames and filepath  input geting from .txt file and also C:\username this one will be different for each user,remains path is similor to all users,
also i want to execute some folders fully and some folders specific sql files only
Can anyone help me about this?
Thanks in advance...

A: There is no way to do this using sqlcmd alone.
You will have to write a batch script in a language such as python that invokes sqlcmd for every .sql file stored in a specified directory. Here is an example in Python (untested!):
import subprocess
from os import listdir
from os.path import isfile, join

def main():
    onlyfiles = [ f for f in listdir('C:\username\EtlcontrolDB\') if isfile(join('C:\username\EtlcontrolDB\',f)) ]
    for f in onlyfiles:
        sqlcmd(f)

def sqlcmd( file ):
    query = open(file).read()
    sqlcommand = 'sqlcmd -Q ' + query + ' -S "Myserver" -U UserName -P Password'
    subprocess.call(sqlcommand)

main()

redpajama_set_name: RedPajamaStackExchange


text:
Donate Life Month: A Priceless Gift to a Stranger
By Healthspirations Staff
Patient Spotlight
It started with a Facebook post. A daughter's plea for a kidney for her mom caught Greg Chandler's attention and sparked his interest in being a donor.
A 4th grade math teacher at New Richmond Elementary School, Greg comments, "For many years, I felt like I wanted to do something like that."
He contacted The Christ Hospital Health Network transplant program and filled out a packet of papers. When testing revealed that his kidney wasn't a match for the woman, he agreed to enter a paired exchange program, where he would offer his kidney in exchange for a kidney for his partner.
"We waited about a year and a half," Greg says. "Around July 2017, she got a direct match from an acquaintance — it was a perfect match for her. She didn't need the paired exchange program anymore."
That left Greg with the choice to remove himself from the program or to make his kidney available to anyone on the national registry with blood type A- and other matching characteristics.
"I made up my mind I wanted to do it," he says. His wife and teenage daughter were fully supportive.
"Some people would say 'What happens if you need the kidney down the road for your wife or daughter?' I didn't want to base my decision on something that might never happen. My biggest fear was that something would keep me from doing it. I prayed for my health to stay good. Once I decided, I just wanted to get it done."
Soon after, our transplant coordinator called to say a woman in Cleveland needed his kidney, and her husband had given one of his kidneys to help someone else.
The transplant team took him through some additional testing.
He notes, "They really did a great job of keeping me informed of how the process goes. They make sure you're physically and mentally able to handle this. There was no uncertainty about anything."
Donor Day
Greg went to The Christ Hospital on Oct. 11, 2017, to have his left kidney removed. "It was my donor day.
"The kids at school were really excited, and the school posted a sign by the road with 'Good luck, Mr. Chandler.'"
Everything went well for both Greg and his kidney recipient. He spent two days in the hospital and returned to work in three weeks. "I had to build up my endurance again, but I was back to 100 percent in about six weeks," he says.
Although Greg hasn't met the woman who received his kidney, he feels lucky to have had the chance to donate it to her. "Along the way, I would pray for the person who would be a match for me. It was a neat feeling to help someone I didn't know, but I knew their need."
He concludes, "We're given two kidneys, and you just need one to lead a healthy life. Why keep the spare if you can potentially save a life?"
Want to learn more about living kidney donation? Find answers to frequently asked questions, or call our kidney transplant team at 513-585-2493.
Surgery Patient Spotlight
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Donate Life Month: Chris' and Kathy's Story
Donate Life Month: A Priceless Gift to a Stranger By Healthspirations Staff When Greg Chandler saw a daughter's Facebook post requesting a kidney for her mom, it put him on the path to become a kidney donor.
/PublishingImages/Healthspirations%20Photos/ArticleImageGregChandler.JPG https://www.thechristhospital.com/PublishingImages/Healthspirations%20Photos/ArticleImageGregChandler.JPG /Pages/Healthspirations/Donate-Life-Month-A-Priceless-Gift-to-a-Stranger.aspx
The Christ Hosptial
https://www.thechristhospital.com/_layouts/15/TCH.SharePoint.Internet/img/logo.png
Healthspirations


M & K Travel Services, Inc. is a travel company based in Fairfield, California and our India Branch is located in the city of Jalandhar, Punjab.
We have been in business for over 20 years and have proficient and expert agents to service our clients. Our services go beyond that of the internet based travel agency or even the typical travel agency, because of our skill and expertise in worldwide travel planning.
We specialize in customized travel itineraries, international airline fares, cruises and tailored experiences that you can't get on your own.
M & K Travel Services, Inc. is a member in good standing of IATAN and Vacation.com, which gives us, privileged access to better deals like air fare, amenities, vacation packages, hotels & cruises. With our Indian Branch we can offer better air fares to/from Indian Destinations.
We promise to use our best creative efforts, experience, clout and connections to assure that you are receiving the best value for your quality well-earned vacation, to share our extensive knowledge with you to enhance your experience and to be there to assist with any challenges or special requests that may arise.
We invite you to contact or visit our entrusted team of Travel Agents, who will manage your most valued asset – your well-earned leisure time.
Thank you for giving us the trust and honor of planning your well-deserved vacation!


text:
McDonald's bets on 'augmented writing' to curb bias in job descriptions
Flickr user Mike Mozart
McDonald's has partnered with Textio to make its recruiting and hiring processes faster and more inclusive through the developer's augmented writing platform. The software will help McDonald's hiring managers and recruiters write using the restaurant's brand language and craft gender-neutral job posts, according to a news release.
Textio described augmented writing as a user interface designed to improve how content is received by viewers. The interface compares the text to similar documents in real-time, uncovering hidden structure and language. The developer uses "a massive data set of real-world hiring outcomes from hundreds of millions of job listings," which gains 10 million new documents each month.
"At McDonald's, our goal is to create feel good moments that ensure everyone feels welcome and included. That starts with the language we use when we reach out to you as a candidate," Joshua Secrest, McDonald's senior director of global talent attraction, said in a statement. "Textio's innovative augmented writing platform will give us the insights to know, in real time, whether the language we are using is attracting the most qualified and diverse candidates we can."
McDonald's joins the list of companies turning to tech-based solutions to make basic HR functions like recruiting and hiring more innovative. Among them is The Home Depot, which announced its plans to hire 80,000 associates for the spring season using a new technology it developed to improve hiring. Other employers are experimenting with how AI can help predict candidate potential, as well.
Experts foretold that crafting more inclusive job descriptions would be a focus for talent professionals in 2019, but the practice may be even more important for McDonald's right now. Its move toward more inclusive procedures comes six months after workers at several McDonald's locations staged a one-day strike to pressure management to bolster efforts to end on-the-job sexual harassment. Among those striking were women who filed complaints with the U.S. Equal Employment Opportunity Commission in May 2018, alleging pervasive harassment at some franchises, according to the Associated Press. Although McDonald's defended its anti-sexual harassment initiatives at the time, the company agreed to bring in outside experts to help resolve the problem.
Recruiting in 2018: Analytics, diversity — and a few surprises By Riia O'Donnell • Dec. 6, 2018
Filed Under: Talent
Valeriy_G via Getty Images
How HR can reach benefits decision-makers who are not employees
Zoom calls, logins for internal platforms and tried-and-true home mailers have all been used to reach spouses, partners and other loved ones involved in benefits decisions.
By Ryan Golden • Dec. 16, 2021


ess*   at pnpbios? index ?
recording and playback at rates up to 44.1kHz.
firmware).  The I/O port base must be one of 0x220, 0x230, 0x240, 0x250.
The joystick interface (if enabled) is handled by the joy(4) driver.
The ess device driver appeared in NetBSD 1.4.


text:
Renault Megane Estate Goes To Geneva In Sporty Clothes
By Bogdan Grigorescu / in Auto Shows, Featured, Renault / on Monday, 22 Feb 2016 04:57 PM / 0 Comment / 2978 views
Renault brings to Geneva the all-new Megane Estate. And not in any form, but in its most spectacular version: GT.
It's based on the Megane hatchback, meaning it's a practical, spacious car, for everyday use. Indeed, it has the longest maximum load length in its class and a modular interior. The rear half continues the front's dynamic line, already known from the hatchback version. It features a dynamic side windows line, with chromed borders. The roof bars became themselves part of the stylish silhouette, being covered with matte anodized aluminum in most of the trim lines. However, on GT version the roof bars are metallic-dark.
The car looks dynamic and stable, thanks to its wide track and low stance. The front C-shaped lights are typical for the new Renault design line. It looks like a Renault Sport product, thanks to its redesigned bumpers. In front, the large air intake is flanked by the two metallic-painted air scoops, while the rear bumper includes a diffuser for an amplified sporty look. The chromed exhaust tailpipe is revealed by the metallic-painted lower lip of the bumper.
But enough with the looks: Megane Estate GT has more to offer than just a sporty design. For instance, it's the first estate in the C-segment to feature a 4Control technology. This technology offers increased agility at low speed, like the one in the much smaller cars, together with a high level of precision at high speed, found only in the sport cars like Megane RS Trophy. The system's behavior at high and low speeds is explained in the film below. So if you want to see the new estate, make sure you'll visit the Hall 4 at the Geneva Motor Show!
Tagged as:2016 Geneva Motor Show 2016 Renault Megane Estate
Aston Martin Valkyrie Roadster – Debut at the Pebble Beach Elegance Contest
Tweet TweetThe British carmaker has published a teaser image of what appears to be the future Valkyrie...
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text:
Government spends £7m as no-deal ferry bookings start
By Simon Browning
Transport producer
Brittany Ferries is one of two suppliers who has a contract to provide extra ferry services
The government has paid £7m for its controversial extra ferry contracts which will be used in the event of a no-deal Brexit.
The money covers the first fortnight of the services, which will transport vital goods such as medicines.
The ferries may be needed in case of congestion on south east coast roads.
In December the Department for Transport contracted three suppliers to provide additional capacity on cross-channel ferries that carry lorries.
Brittany Ferries and Danish ferry company DFDS will run the additional services after the government's deal with the third supplier it contracted - Seaborne Freight - collapsed.
Shortly after it was awarded the contract, the BBC found out that Seaborne had no ships and had never run a ferry service.
Brexit ferry deals could cost millions more
Government pays £33m over Brexit ferry case
A number of ports, including Portsmouth, Plymouth and Immingham, are part of the government's contingency planning for a no-deal.
They could be used by the government's additional ferry services to avoid the feared bottlenecks at Dover and Calais.
The government has begun to pay for these additional services to operators.
Even though the importers will still pay for their transit into the UK, it is unlikely that the government will recoup the costs. This is part of its no-deal contingency budgets.
These services will help to ensure that crucial - so called "category one goods" get through to the UK, in the event of a no-deal. Such goods typically include medicines for the NHS and chemicals needed for the UK water system and additives needed for fuels.
Current predictions from the Department for Transport, are that in the event of a no-deal, the first few weeks after exiting the EU will be fine for logistics.
They believe this to be the case because lots of UK businesses and government departments have stockpiled goods.
But, as weeks progress, they expect the situation could become very different.
Flight disruption?
The government source also confirmed that almost all their flight agreements are now in place, stipulating that there should be no disruption to flights.
But the crunch point could be customs checks for passengers. Even though the planes are on-time and flying, can passport inspectors in the UK and overseas process the huge numbers of travellers who will become third country nationals from outside the EU quickly enough?
However, some airports on the continent that are hugely popular with tourists from the UK, have guaranteed the government that they are ready for any outcome. They are well aware they need to protect their very important tourist incomes from British holidaymakers.
Eurostar will see a severe change to its operation in the event of no deal. Recent delays were exacerbated by customs officials in France striking because of testing no deal customs checks. If those new checks become reality, it is thought that up to 50% of services could be cancelled
Image source, PA
Attention has been focused on how to keep vital trade routes across the English Channel flowing as smoothly as possible.
Planning for Operation Stack, the holding pattern for lorries in Kent in the event of huge delays on the approach to Dover, is almost all complete.
The government says that Manston Airport, the disused airfield just north of Dover which will be a huge lorry park, will be fully operational by next Friday if the UK leaves the EU with no deal.
The problem could be for passengers. For freight and lorries, substantial plans are in place, to keep drivers in static position for hours.
But for people in cars, waiting for similar times is not an option. If the delays become protracted, sources suggest that the government may issue guidance that people should not travel.
Department for Transport
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The first part of the Damnation game, a Doom themed shooter with a little extra to it, great game!
Xiao Xiao 6 Button bashing and more in the 6th game, really addictive, good luck!
Destructionism 2 Test your shooting skills with 3 different weapons on a map with innocent people walking by.
Metal Slug: Brutal Remake of the classic action game, control your hero, shoot the bad guys on your way!


text:
Palo Alto tech intricate lands purchaser
Jan 13, 2022 Alto, intricate, lands, Palo, purchaser, tech
PALO ALTO — A veteran authentic estate firm's home buying spree in Palo Alto has now topped $1 billion with the company's most recent buy of a selection office campus in the South Bay tech hub, public documents clearly show.
Alexandria Actual Estate, acting by means of an affiliate, has purchased a 4-constructing business complex on Hillview Avenue in Palo Alto, files submitted on Jan. 6 with the Santa Clara County Recorder's Office clearly show.
The affiliate, ARE San Francisco No. 97, compensated $446 million for the workplaces and a ground lease for the land beneath the quartet of buildings, which have addresses of 3301 as a result of 3307 Hillview Ave., according to the county property documents.
The four properties with each other overall about 292,000 square ft, according to a brochure circulated by CBRE, a professional genuine estate firm which is been advertising the house.
Pasadena-based Alexandria Serious Estate acquired the structures, which are found in the prestigious Stanford Analysis Park place, as a result of an all-dollars deal.
As is customary with house transactions in the investigation park, Stanford College retained the possession of the land beneath the four structures and Alexandria Real Estate bought a ground lease for the tech campus.
The county documents indicated that Alexandria paid out $267.6 million for the properties and $178.4 million for the ground lease, bringing the total worth of the offer to $446 million.
With the most recent transaction, which includes the worth of the floor lease, Alexandria has used at least $1.37 billion paying for homes in Palo Alto more than a 4-12 months period of time that started in January 2018.
Palo Alto is just one of the strongest place of work markets in the Bay Space, mainly since the metropolis is a big tech hub and has very low emptiness costs, according to assets experts.
Palo Alto Research & Know-how Centre, a 4-developing Palo Alto office complex at 3301 as a result of 3307 Hillview Ave. (CBRE)
The place of work elaborate that Alexandria has bought, however, is not occupied, though it is leased, in accordance to the CBRE brochure. The full advanced is obtainable for sublease, CBRE stated in the brochure. The current lease extends until March 2027, CBRE mentioned.
Pasadena-based Alexandria is eyeing a revamp of the four office environment properties to just take gain of the present surge in leasing by daily life sciences, clinical device and biotech providers, in accordance to a Jan. 4 submitting by the business with the Securities and Trade Commission.
"We be expecting to redevelop these areas into business and laboratory place," Alexandria said in the SEC documents.
United kingdom surge in write-up-Xmas returns reveals dim facet of online purchasing boom | On the web shopping
From snowboarding to searching to testing, here's what you need to know to stay protected all through Omicron