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NSFW: Why We Need the Second Amendment: Anti-Corruption Edition
Gun Nation
Take a look at the image after the jump. [Warning: graphic] Notice that the man on the left's missing his right foot. Note the billboard in the background; the men were hung from a highway overpass in Monterrey, Nuevo León. Resist the urge to dismiss this carnage as collateral damage in the ongoing Mexican drug cartel turf wars. Instead, clock this from blogdelnarco.com: "At around six in the morning, motorists circulating about Gonzalitos Avenue observed a group of armed men. They hung two bodies at the same bridge where they hanged La Pelirroja . . .
There were approximately 20 witnesses including some policemen who did nothing, as if the armed group was invisible. Even some ministers observed the scene and passed by.
I've heard members of TTAG's Armed Intelligentsia dismiss the violence in Mexico as a reflection of the culture of corruption that has bedeviled the country since it was formed. As if average Mexicans are getting the non-government they deserve. And the violence to match. I disagree. Profoundly.
I'm aware of the dangers of ethnocentrism. But I believe there are hard-working, God-fearing, moral Mexicans. Men and women who share the average Americans' desire to live in country where they can live and raise their children without having to appease people without respect for honest labor, personal freedom and the sanctity of human life.
If you want to know how Mexico got to where it is today, why the United States is not there, and how we could be, consider the corollary to the oft-repeated quote from Edmund Burke: "All that is necessary for the triumph of evil is that good men do nothing." Good men can't do anything about evil if they are denied the means to do it.
Wherever you find a disarmed population you find unimaginable brutality. The Holocaust is only the most common and perhaps obvious example. The horrors visited upon African-Americans—lynchings, torture, kidnapping, rape, starvation and endless humiliation—provide the same cautionary tale. Today's Islamo-fascism rests on the bedrock of a defenseless public.
Truth be told, Mexico is plagued by torture, murder, extortion and corruption because those who would oppose it are powerless against the evil men who rule them. Make no mistake: the Mexican government forcibly disarmed the public. If nothing else, they shuttered all the country's gun stores and transferred all gun and ammo sales to the Mexican military. Which now denies the public their constitutional right to keep and bear arms.
In that sense, you can no more blame the Mexicans for their suffering from drug cartel violence than you can blame the millions of Jews packed into freight trains and sent to concentration camps. Or the slaves who had their children ripped from their arms. Or the Arabs gunned down by their not-so-secret police.
That said, there's an undeniable element of complicity from those who don't understand or value their freedom enough to exercise their personal responsibility to protect and defend it. We the people don't need guns. We're "above that." We pay the police and National Guard and FBI and DEA and ATF and DHS and all those other agencies to wield guns on our behalf.
Is it any coincidence that police corruption flares most violently in American cities where citizens have surrendered their constitutional right to self-defense? Providence, Boston, LA, Philadelphia, New York, Hartford. Anyone remember Mayor Richard Daley's instruction to his police force re: protestors at the 1968 Democratic National Convention? "Break their heads."
History tells us when oppressed people are armed they fight back against aggression, enslavement and corruption. Look at what the Jews did in the Warsaw ghetto with a few rifles and pistols. Consider the contribution of African Americans to the Union's efforts during the Civil War. Americans who write-off Mexican citizens as complacent and complicit in their own misery deny our common humanity.
And willfully ignore the importance of armed self-defense. Without it, we are literally defenseless against those who would twist and ultimately destroy the rule of law for their own profit and power. I know: The UK. Europe. No guns. Plenty of peace. Freedom? Not so much. Rioting? Sure. What do you expect from a society where the balance of power has tilted violently to the side of the government? What do you see in their future?
America's future is bright. Protected and informed by the Second Amendment, the so-called Tea Party movement is out there, somewhere, continuing to agitate for a return to individual liberty based on personal responsibility. As the Supreme Court recently affirmed by incorporating the Second Amendment, we are still a nation of gun owners and, thus, laws.
As such, we have no business supporting Mexican gun control. I am deeply shamed by Uncle Sam's longstanding support for Mexico's firearms prohibition. I am deeply offended by the feds' reprehensible support to the Mexican government and its cartel paymasters. Which includes supplying the bad guys with "military" firearms.
At the very least, the United States should stop arming the wrong people. We should halt all arms sales to the Mexican military until they restore their citizens' right to armed self-defense. And then we should do whatever we can to get guns to the people who need and deserve them.
Tragic photos…truly sickening.
I largely agree with what you have to say here. The "you're not doing that in my neighborhood" mindset is the fundamental thing that keeps communities strong and holds people accountable for their behavior. It starts with basic things like keeping your lawn mowed and your fence painted and moves all the way up from there.
As a (very) moderate person politically, though, I have to take issue with your comments on the Tea Party phenomenon. While I believe quite strongly in personal liberty, accountability, and responsibility I fear that the Tea Party is turning off a lot of moderates and conservative Democrats. Much of the rhetoric that starting coming out of that camp last summer, and the political positions that have been constructed around it, is extremely off-putting for moderates like me who do see a very legitimate (if limited) role for government.
Even more troubling, the hard-right turn they are forcing is further dividing the populace. Issues which are not fundamentally political, like firearm ownership, are turning into "the conservative thing to do" rather than "a long-treasured American tradition." Responsible gun owners will eventually lose, and lose big, if we keep allowing it to be "a red state thing" that only conservatives are interested in. It was never a political issue in the past, and we must not let it continue down that path.
Robert Farago says:
I didn't say that the Tea Party is our salvation, or that they have a monopoly on traditional American values. I said they are "agitating" for a return to a smaller government and personal responsibility. They have put the subjects on the table. For that I am grateful.
What does it mean to be be extremely moderate? To me it sounds like extremely luke warm.
I have found that personal political views are often passionately held, and that it is somewhere between difficult and impossible to have a productive conversation between positions varying but a few degrees along the political spectrum. This is especially so where the forum is the internet.
Having said that, I'll give it a go. To my thinking the Tea Party represents a traditional conservative position. To put it another way, it's the Libertarian Party without legalizing drugs.
Personally, I am drawn to the Tea Party because the entrenched Republican establishment is too far from my ideal, and the Democratic establishment is a long way further still.
You seem to be saying that the Tea Party is forcing a divide in our society. I think that is entirely incorrect. I think it is revealing a divide. I also think that those whom the Tea Party threatens love to foment the notion that the Tea Party is subversive and causal of the popular pull toward political conservatism. When in truth is it has merely given a platform and a voice to those who are reacting to the damage liberalism is doing and has done to our nation–deficits, nanny statism, developing a constituency of the poor and those here illegally (with the attendant incentive to increase the numbers of each), and so on.
It should not be shocking that those who's power is threaten by this movement would attack it. The truth is that the Tea Party is threatening to both the left and the establishment right. Keep that in mind when forming an opinion about how the Tea Party is likely to be portrayed. I have no doubt that there are ugly elements in the Tea Party, but I like the idea of small government, and am sick of the intrusion which has become the norm. Given this, where am I going to go to find a political home? It's not in the current middle, I can tell you that.
Keith, I couldn't have said it better.
"Extremely moderate" means that I hold views on topics and issues that would be considered in the mainstream of both current GOP thinking and current Democratic Party thinking. My views vary from topic to topic, and are as passionately held as anything. I don't totally agree with either of the current parties, thus it's pretty hard to categorize myself. Call me purple, just don't call me late for dinner. As has been pointed out, political beliefs are hard to quantify in a forum like this.
I guess I would agree that it's pointing out a divide. My criticism, if it was that, is not restricted to the Tea Party. I see bad elements on both sides of political fence. There are small numbers of folks on both sides with big mouths and bad attitudes that are making their respective groups look bad. In face to face conversations with people on both sides of the spectrum it's pretty clear that there is a lot of genuine frustration out there. Everyone is finding a different way to express it.
I worry, though, that the rhetoric on both sides is just fueling the further opening of that divide. Civility and respect for the opinions and beliefs of others seems to have gone out the window. All of it just fuels the endless campaigning of politicians who don't seem all that interested in working together to solve problems.
No one ideology is fully to blame for the mess we've found ourselves in as a country. Each side has been declaring the other morally bankrupt for 230+ years, and it's nothing but distraction and obfuscation. The real root cause is the sheer laziness of the political class and the fact that they are more concerned about winning elections than working hard and leading. Running a big, complicated country like this takes a lot of negotiation and hard work. It's pretty tough to put in that work when all you're concerned about is satisfying the narrow majority on either side that actually shows up to vote you in for another term.
But this is a gun blog, and I'm interested in my point about firearm ownership being turned into a wedge issue or something that only conservatives are interested in. When did it become an ideological issue and who made it that way? I may be pleading ignorance here as a 32 year old, but I really don't understand it. Both of my grandfathers, who were about as far apart as two men could be politically, owned, used and treasured their firearms. It just wasn't the issue then that it seems to be now. Why?
Based upon what you've written, I think we could work together. I, too, often wonder about how guns have come to divide left from right. (Among many other issues.) It might have something to do with the cities being more liberal while also suffering most from criminal use of firearms.
As for the acrimony that characterizes the political landscape right now, I think the antidote is citizen-to-citizen discussion, taken with a large dose of civility. We've all been flamed in various internet forums. It's hard to put ones views on display without getting at least a little bit prickly in anticipation of the response.
If nothing else, most of us can agree on at least on major idea: we don't like where we're heading as a nation. We can start there.
ExurbanKevin says:
Umn, how 'bout a warning next time? Some of us surf with family nearby if we're home, or cow-orkers nearby if we're in the office.
How would I do that?
Perhaps with a link to the graphic content instead of it plastered on the homepage.
Andrew Wiggins says:
By giving a warning before the jump and putting the image after the jump. I'm not squeamish, but the lady on my couch is.
Tony Heaton says:
You shoudn't need to give a warning. This is true life for the people of Mexico. It will likely be true life for America in the near future. Much worse was the daily life for Jews in Europe of the 1930's and 1940's. After the attempted extermination of the Jews, we as a people said "never again." It appears, as with most cowardly people, we didn't really mean it.
KW says:
I'm not bashing you for requesting a warning before viewing graphically violent scene, but… Isn't it nice to live in a society where such a request can be made and granted? A lot different than having it inflicted on you as you walk out your door or drive down your street. I'm sorry but the average American does not know how good they have it, or the heavy price that has been paid for them to have it that way. And as I think RF is saying here, if they continue to languish lazily in those freedoms it will result in their eventual disappearance (the freedoms).
Yes, yes it is. I'm one of those foreigners who moved to the U.S. by choice, and I friggin' love the Bill of Rights.
Why? Because it has something in it to tick off everyone in the political spectrum. This tells me that the Founding Fathers got it right, that they didn't just create a document that would force America to become the country they want, the Bill of Rights forces America to become (in theory) the kind of country that Americans want
The Bill of Rights forces nothing. It is just a useless piece of paper if people don't have the courage to uphold and defend it. It has become increasingly obvious that as long as there is beer in the fridge, sports or other mind numbing crap on the television and gas is under $20 per gallon, people just don't care.
Frickin nut up, good grief!
"But I believe there is such a thing as hard-working, God-fearing, moral Mexicans."
That would be almost every Mexican who is not a government employee, street criminal or member of a cartel. Unfortunately, the corruption is Mexico is so extreme that it makes Providence look like Father Flanagan's Boys Town.
CUJO THE DOG OF WAR says:
Why don't we send a flaming liberal down there to talk them into submission with their broad, sweeping generalities?
JOE MATAFOME says:
The pictures are very graphic and sickening, but people need to see this to realize just how bad it truely is out there. You got the point across very well, but now how can it be fixed. Hitler tried to pass off the concentration camps as a nice place for the jews, but we all know how horrific they really were and the world allowed it to happen for years.
John Fritz says:
The photograph is apropos to the story being discussed. I say even necessary because it illustrates the terrible violence citizens of Mexico are being forced to contend with. That truth can be extraordinarily disturbing but it's a tale which needs to be told.
James Felix says:
"… I fear that the Tea Party is turning off a lot of moderates and conservative Democrats. Much of the rhetoric that starting coming out of that camp last summer, and the political positions that have been constructed around it, is extremely off-putting for moderates like me who do see a very legitimate (if limited) role for government."
What rhetoric / positions are those, exactly? And are you sure you're referring to the actual Tea Party movement, and not a caricature thereof presented by the NY Times?
Homobangbangamus says:
Predation and barbarity knows no racial barrier, comes in all colors and genders. Their victims never change either. There is only one way to have peace and freedom, and that is because they will never give it to you willingly. You always become too profitable and they always have too much fun abusing you. They always teach your children to be good slaves too.
Another hopeful sign for the country (in addition to the Supreme Court stating that self-defense is a "fundamental human right" [DUH]), is the sweeping success of the "shall issue" concealed carry movement. I KNOW – "we don't need no stinkin' permit to carry a gun", but think about where we were 30 years ago when Marion Hammer got the shall issue laws passed in Florida. The unanimous media and political propaganda was "Guns are eeevil, only nutcases would want to carry them, trust the gummint to protect you, call 911 and let the professionals handle it, don't get involved, IT'LL BE DODGE CITY OUT THERE!!, yadda yadda…" In spite of that leftist cultural propaganda, we now have "Vermont carry" (no permits required) in 4 states, and "shall issue" laws in about 40 states. The only holdouts are the states owned by the left – NY, CA, IL, Minn, and the urban NE. The general population of the US has decided, through their state legislatures, that being able to protect yourself is a PERSONAL RESPONSIBILITY, not the gummint's job, and that the best way to protect yourself is with a gun.
This is a MASSIVE cultural shift in 30 years, and it came about in spite of the unrelenting propaganda effort against guns waged by the media and the Democrat Party (plus the indifference of the RINOs). I would also point out the fact that FBI NICS background checks on firearms purchases have gone from about 9 million a year in 1998 to 15 million a year since 2008. I believe that total for gun sales from 1998 to the end of 2010 is around 125 million. Yeah, there is not a 1 for 1 correspondence between NICS checks and guns sold, but it's pretty close.
The American people have made a pretty strong statement about owning guns, and that is a major shift in the "popular culture" the lefties always yap about. I know it is unfashionable to be optimistic, but 125 million gun sales tend to warm the cockles of my politically incorrect heart.
All the Heller and McDonald decisions did was to further push the belief that "reasonable restrictions" trump "shall not be infringed. Jump up and down all you want about Heller and McDonald but they were a step backwards, not forwards.
Mike the Limey says:
Blaming the Mexican military is hitting the wrong target; it's the police & politicians who constantly fail the Mexican people.
In virtually every case where the military are involved, the bad guys lose & the citizenry are protected from harm.
M16 rifles recovered from criminals are mainly those supplied to the police, as is ammunition, grenades & communications equipment.
BambiB says:
Much of the violence in Mexico is the fault of America's "War on Drugs". When profit margins on drugs exceed 10,000%, the richest and most powerful segment of the society will be the one controlling the drug trade. The American lust for drugs and its anti-drug policies create both the market and the huge profit margins.
Eliminate the war on drugs and profit margins drop to the 50%-100% level and the drug cartels lose 99% of their funding.
We've seen this before on a smaller scale. When prohibition was in force, drive-by shootings, massacres of rival gangs and innocents caught in the crossfire were commonplace. But with the repeal of prohibition, profit margins fell and there was no longer any reason to wage war to sell beer.
America may not be 100% to blame for photos like the one above. But the murders were carried out by those who are driven by the desire of Americans to buy drugs and a policy that ensures that smuggling drugs will remain hugely profitable for as long as it is in place.
America should legalize drugs now, and offer therapy for any who want to kick their habit.
In addition to crippling the criminal gangs in Mexico, we would eliminate a large portion of the street crime in this country. Consider that a cocaine addict in America with a $3000 a week habit is most likely to get the money to buy cocaine by committing crimes. And yet, if legalized, the same amount of drugs would cost on the order of $30 per week – an amount the addict could earn working a minimum wage job for one day a week.
If you consider all the resources dedicated to the "War on Drugs", expanded police departments, courts, judges, public defenders, prosecutors, the cost of incarceration, the entire DEA – the savings to America of ending the "War on Drugs" would exceed $300 billion a year. In addition, much of the alleged purpose of government surveillance of American citizens would evaporate, and we would all be freer.
Take another look at the picture. If you use drugs, if you support the "War on Drugs", you helped kill those men. How does that make you feel? Isn't it time for a change?
E. Zach Lee-Wright says:
My in-laws lived in Mexico City. A daughter of theirs (my sister in law) lives in Laredo, Texas. I would travel in Mexico twice each year on average. Americans have a hard time believing this but until ten years ago almost all crime rates were lower in Mexico than here. It really was a safer country. A bunch of other "quality of life" categories sucked buy the crime rates were low.
I don't go across the border at all any more. Not one foot. Sorry, the frontier (border region) is too dangerous. I pity those who have to live there during this crime wave. We need to control our borders (both north and south) with fencing. Those who say it can't be done are those who don't want it done.
When I meet a new person who is Mexican I assume they are decent, and usually I find out that I am right. Sort of like every other nationality I meet. To quote President Reagan, I "trust but verify".
Federale says:
But clearly most Mexicans are not God-fearing and law abiding, nor do they vote for politicians who believe that people have the right to own guns. You get the government you vote for and the Mexicans, as in the words of the Sage of Baltimore, are getting it good and hard.
Graham Campbell says:
"Wherever you find a disarmed population you find unimaginable brutality."
New Zealand and Australia prove that assertion wrong.


During the years at issue, West Virginia imposed a gross receipts tax on wholesale sales of tangible property by out-of-state producers, but not in-state producers. The State Tax Commissioner upheld the tax assessed on sales by appellant National Mines Corp., rejecting National's claim that the tax was unconstitutional. Before National filed an appeal in the State Circuit Court, this Court, in Armco, Inc. v. Hardesty, 467 U.S. 638 , invalidated the State's tax scheme as discriminatory against interstate commerce. After the State Supreme Court of Appeals ruled, in another case, that Armco did not apply retroactively, the Circuit Court upheld the State's collection of the assessed taxes.
For the reasons stated in Ashland Oil, Inc. v. Carlyl, ante p. 916, Armco applies retroactively to the taxes assessed against National.
Petitioner National Mines Corp. (National) is principally engaged in the business of producing and selling coal. Among its other activities, National mines coal in Kentucky and Pennsylvania and sells it wholesale in West Virginia. During the period relevant here, West Virginia imposed a gross receipts tax on wholesale sales of tangible property. W.Va.Code 11-13-2c (1983). Local producers were subject to taxes on their production activities, but exempt from the tax on wholesale activities. 11-13-2.
On December 22, 1980, the State Tax Department of West Virginia assessed $475,345.02 in business and occupation tax (plus interest and penalties) for the period January 1, 1975, through December 31, 1979, on National's wholesale sales of coal in West Virginia. National filed a petition for reassessment, asserting that the tax violated the Due Process Clause [497 U.S. 922, 923] of the Fourteenth Amendment and the Commerce Clause of the Federal Constitution. The State Tax Commissioner upheld the assessment, concluding that the tax was fairly apportioned, that the measure of the tax was reasonably related to the benefits conferred by the State, and that the tax did not discriminate against interstate commerce.
A few days before National appealed to the State Circuit Court, this Court issued its opinion in Armco Inc. v. Hardesty, 467 U.S. 638 (1984), which held that the West Virginia business and occupation tax sought to be collected from petitioner was unconstitutional. National's action was held in abeyance while the West Virginia Supreme Court of Appeals considered a similar challenge to the state tax in light of Armco. See Ashland Oil, Inc. v. Rose, 177 W.Va. 20, 350 S.E.2d 531 (1986). After analyzing the retroactivity of Armco under a state law test that it considered to "follow closely the analysis employed by the United States Supreme Court in Chevron Oil Co. v. Huson, 404 U.S. 97, 106 -107 (1971),"177 W.Va. at 23, n. 6, 350 S.E.2d at 534, n. 6, the court concluded that Armco applied prospectively only. The State Supreme Court thus permitted the State to collect the gross receipts taxes due for fiscal years prior to the date of decision in Armco. 177 W. Va., at 25-26, 350 S.E.2d, at 536-537.
The State Circuit Court in this case followed Ashland Oil to uphold the State's collection of the assessed taxes. The West Virginia Supreme Court of Appeals refused to consider National's petition for appeal.
In its petition for certiorari to this Court, National contends, among other claims, that the state court erred in following Ashland Oil's nonretroactivity decision and allowing the State to enforce an unconstitutional tax statute. We agree. For the reasons stated today in Ashland Oil, Inc. v. Carlyl, ante p. 916, we hold that Armco applies retroactively under the reasoning of either the plurality or the dissent in American Trucking Assns., Inc. v. Smith, 496 U.S. 167 [497 U.S. 922, 924] (1990). Because the State Circuit Court failed to consider the constitutionality of the taxes assessed against National in light of our decision in Armco, we grant the petition for certiorari, reverse the judgment of the State Circuit Court, and remand for further proceedings not inconsistent with this opinion.


text:
Integrated System for Active Surveillance
FCT - PRAXIS 2/2.1/TPAR/2074/95
With this project we aim to develop an autonomous system able to perform surveillance tasks in a structured environment. The system as a whole will be made up of several mobile platforms (agents). Each of them will be equipped with an active vision system, an odometry system and communication links enabling the platforms to communicate among themselves. As a whole the full system (including all the platforms) will have a high degree of autonomy. Each of the platforms will also be autonomous in terms of the navigation and surveillance tasks. The system will be designed to operate off-hours in structured environments such as supermarkets, military installations, public buildings, power plants, etc.. The implication of its use during off-hours is that the primary condition for the detection of an intruder will be the occurrence of motion. Each one of the agents will perform the surveillance tasks based on the active vision system. Navigation will also be performed based on the active vision system and on the odometry system. The environment map will be known a priori and landmarks both natural and artificial will be used for localization. Both navigation and surveillance do not have to be performed with accuracy. Indeed each agent will only be concerned with not repeating its trajectory so that all the map area is covered periodically. Agents will have to cooperate so that they do not survey the same area simultaneously. Therefore there will be communication links enabling the agents to inform one another from their activities. Cooperation will occur at several levels namely to ensure that the agents survey different areas, to avoid collisions and to enable the execution of common taks such as pursuing an intruder.
We propose to demonstrate this system by using two mobile and active agents that cooperate in a structured environment.
Computer and Robot Vision Lab (VisLab)
ISR-Coimbra Pole
José Santos-Victor
Alexandre Bernardino
José Gaspar
[1] Alexandre Bernardino, José Santos-Victor, "Binocular Visual Tracking: Integration of Perception and Control", IEEE Transactions on Robotics and Automation, (15)6, 1999 - PDF
[2] Raquel Vassallo, Hans Schneebeli, José Santos-Victor, "Visual Navigation: Combining Visual Servoing and Appearance based Methods", 6th International Symposium on Intelligent Robotic Systems - SIRS98, Edinburgh, UK, 1998 - PDF
[3] José Santos-Victor, Raquel Vassallo, Hans-Jorg Schneebeli, "Topological Maps for Visual Navigation", 1st International Conference on Computer Vision Systems, Las Palmas, Canarias, 1999 - PDF
[4] José Gaspar, Niall Winters, José Santos-Victor, "Vision-based Navigation and Environmental Representations with an Omnidirectional Camera", IEEE Transactions on Robotics and Automation, Vol 16, 6, 2000 - PDF
[5] Raquel Vassallo, Hans Schneebeli, José Santos-Victor, "Visual servoing and appearance for navigation", Robotics and Autonomous Systems (Elsevier), 31(1-2), 2000 - PDF
[6] Alexandre Bernardino, José Santos-Victor, G. Sandini, "Tracking planar structures with log-polar images", 8th International Symposium on Intelligent Robotic Systems - SIRS2000 - Reading, UK, 2000 - PDF
[7] Etienne Grossmann, José Santos-Victor, "A closed-form solution for paraperspective reconstruction", Intl. Conference on Pattern Recognition, Barcelona, Spain, 2000 - PDF

redpajama_set_name: RedPajamaCommonCrawl


text:
RIT Office of Instructional Development records
Collection — Folder: 1-2
Identifier: RITArc-0133
RIT Archives
The RIT Office of Instructional Development records contain correspondence, reports, promotional materials, a program proposal, a survey, several articles, and miscellaneous information on the department and its activities such as a handout on the office's faculty fellowship program. The correspondence in the collection consists mainly of memorandums. There are several reports including one that contains department objectives and job descriptions and information on personalized systems of instruction. The collection also contains a promotional packet on "Instructional Technology Day," several brochures, a blank student opinion survey on televised instruction, and a proposal for a program in audio-visual communications.
Rochester Institute of Technology. Office of Instructional Development (Organization)
This collection is open to researchers.
Around 1970, the Rochester Institute of Technology's (RIT) administration created the Division of Instructional Development and Planning. One of the units under this office was the Division of Instructional Research and Development; this department was later named the Office of Instructional Development (ID). According to one brochure, the purpose of the office was to "search out and implement ways of improving the overall process of instruction at RIT...through cooperative planning, design, implementation, and evaluation of a variety of learning systems appropriate to the Institute." Led by Richard Zakia, the office oversaw several other departments including the Media Design Center (later named the Media Production Center), Instructional Television Center, Instructional Resource Laboratory, and Research Center. As of 2011, the types of services rendered by the Office of Instructional Development were provided by the ETC Production Services department.
2 Folder(s)
Records of the Rochester Institute of Technology's (RIT) Office of Instructional Development, previously named the Division of Instructional Research and Development. The department oversaw various other departments that provided media products and services to the RIT community. The collection contains correspondence, reports, promotional materials, and other miscellaneous items.
Materials are arranged chronologically and are contained in two folders.
C.S. North, Shelf 325 (Instructional Resources collection)
RIT Instructional Development and Planning records
Finding aid created by Lara Nicosia in March 2011.
Educational innovations -- New York (State) -- Rochester
Educational technology -- Study and teaching -- New York (State) -- Rochester
Rochester Institute of Technology. Division of Instructional Research and Development
Rochester Institute of Technology. Instructional Development and Planning
Teaching -- Aids and devices
Zakia, Richard D.
Lara Nicosia
Folder: 1-2 (Paper Records)
Part of the RIT Archives Repository
http://archives.rit.edu
Rochester NY 14623 USA
ritarchive@rit.edu
RIT Office of Instructional Development records, RITArc-0133, Folder: 1-2. RIT Archives.
RIT Office of Instructional Development records, RITArc-0133, Folder: 1-2. RIT Archives. https://archivesspace.rit.edu/repositories/2/resources/132 Accessed January 28, 2023.


As you will be able to tell after visiting Drupal.org, this Drupal project has some very useful functionality, but is also early in product development and a group of several developers in the Drupal community are collaborating (and eager for more developers willing to collaborate on new features) to organize the various functionalities in the existing contributions (e.g. Convio Server and Client API Integration, Single Sign-On, Personalized Content, and Source Code Tracking) into separate, but compatible, Drupal modules with distinct functions, to be used with Convio Online Marketing.
If you are considering building a new module for Drupal, or making an investment in integrating your Convio site with Drupal, Convio strongly encourages you to join forces with the developers from the Convio Integration API project to coordinate work and reduce duplicative efforts.


Welcome to the Quarry Farm! We are a small community of growers and nature lovers who were gifted with the opportunity to look after 35 beautiful acres of forest, wetland, mountain bluffs and developing pastures and cultivated areas. We have a beautiful house with all modern amenities and accommodation as well as several other accommodation arrangements.
We have a large commercial greenhouse and poultry seasonally for own use and sales. We have lovely swimming lakes nearby and a swimming pond on the property. We have a greenhouse (20'X100') and approx. 4 ac. of arable land (the rest is forested, covenanted bog, ponds, trails). The property was originally developed to be subdivided and has three wells and several access roads.
The varied topography makes it so that there are several microclimates with good drainage and sun exposure in areas and heavier, cooler growing conditions in others. We would like to see the farm being self-sustaining and producing sufficient food to feed everyone living here (we currently have 8 community members living here).
We are looking for one or two apprentices or partners to help with a new CSA veggie box program we are launching this year. We offer accommodation in a separate building with power and water (bedroom, kitchen, bathroom) or in a room at the house (shared with two others). Meals are shared at the main house or can be arranged differently if desired.


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Volkswagen presented the Polo GTI R5 to its first customers at a restricted test facility in northern Germany.
Two minutes later, Carrizosa sits on the passenger seat of the Polo GTI R5. A quick handshake with Volkswagen test and development driver Dieter Depping and Volkswagen Motorsport's latest rally car roars off into the labyrinth of asphalt roads that wind their way through the former ammunition depot.
A long journey – Miguel Carrizosa travelled from Paraguay, to get to know the Polo GTI R5..
The Volkswagen Motorsport mechanics check the Polo GTI R5 after every test run.
For Carrizosa, this "taxi ride" offers a glimpse of the future. Just a few days ago, the racing car, developed by Volkswagen Motorsport specifically for customer sport, has been officially approved for motorsport purposes. "Despite this, there is already huge interest," says Juliane Gründl, head of sales at Volkswagen Motorsport. "All 15 cars planned for production in 2018 are sold out." A further 40 cars are planned for 2019.
Volkswagen Motorsport invited the recipients of the first batch – private teams from Austria, Belgium, Finland, Italy, Paraguay, Portugal and Sweden – to visit the team base in Hannover and to meet the Polo GTI R5 at the test facility in the North German province.
First batch sold out – Juliane Gründl, head of sales at Volkswagen Motorsport, has already sold 15 Polo GTI R5.
Practical – the improvised service area at the test facility.
Carrizosa, whose family has been representing Volkswagen in Paraguay since 1953, will purchase six Polo GTI R5, in order to field them in the strong championship in his native Paraguay and neighbouring countries – a championship featuring several importer teams. "In Paraguay, rallying is right behind football. We finally have the opportunity to field a Volkswagen in South America. I am assuming that the Polo GTI R5 will be the top car in the R5 class.".
In its asphalt set-up, the Polo GTI R5 crouches close to the road surface. The camouflage livery was intended to hide some of the chassis details.
Jan-Gerard de Jongh is the technical project leader and responsible for the Polo GTI R5. Up until 2016, the Dutchman was the race engineer for Sébastien Ogier, who won four World Rally Championship titles with the Polo R WRC. "We have hardly been able to use any parts from the Polo R WRC," says de Jongh, referring to the strict restraints of the motor sport's worldwide governing body, the FIA, for R5 cars. "Production parts are mandatory in many areas, in order to keep a lid on costs," de Jongh explains. The FIA has also limited the net sale price to 180,000 Euros.
Jan-Gerard de Jongh (left), project leader for the Polo GTI R5 at Volkswagen Motorsport, and Volkswagen Motorsport Director Sven Smeets.
Eero Räikkönen (left) from Finnish team Printsport and Kai Waaler of Kristoffersson Motorsport in Sweden will run the Polo GTI R5 for young drivers.
Under the chassis of the Polo GTI R5 there is a lot of production technology to be found. Take the 1.6-litre turbo engine, which generates 200 kW (272 hp) in the Polo GTI R5 when tuned. The basic engine comes from the Volkswagen Lamando1, which is produced in China. The retrofitted four-wheel drive and sequential five-speed gearbox in the Polo GTI R5 consist largely of components that are available on general sale.
Almost 1,000 R5 cars are in use around the world. "The R5 class is perfect for private teams. It is great to see Volkswagen offering a car in this class," praises Eero Räikkönen from Finnish rally team Printsport. This is also his first encounter with the new car, which he will run for various customers in the world championship and Finnish championship from 2019.
R5 cars start in the WRC2 class here – the second division of the world championship. "The Polo GTI R5 is affordable and, with the help of Volkswagen Motorsport, can be managed by our own technicians. That would not be possible with a World Rally Car like the Polo R WRC. That is ideal for us, as we primarily field talented young drivers," Räikkönen adds, preparing himself for his turn in the hot seat next to professional rally driver Depping.
Volkswagen test and development driver Dieter Depping took customers for a very special "taxi ride".
The next time the multiple German rally champion precisely parks the Polo GTI R5 in the service area and the mechanics briefly check the technology, Kai Roger Waaler climbs out of the passenger door, grinning. The Swede works for Johan Kristoffersson's team – the reigning World Rallycross Champion with the Polo GTI Supercar. "I can hardly wait to receive our Polo GTI R5. I am really excited to see how it fares in WRC2," says Waaler.
The first indication of what the new car is capable of will come at the RallyRACC – Rally de España (25 to 28 October), which forms part of the world championship. The Spanish leg of the world championship, which takes place to the south of Barcelona, is the only rally held on both gravel and asphalt. "That is a perfect opportunity for us to demonstrate how competitive the Polo GTI R5 is at the highest level and on different surfaces," says Volkswagen Motorsport Director Sven Smeets, looking ahead to October. The Polo GTI R5 is well prepared for its debut. "By the time the car goes racing for the first time at the Rally Spain, we will have completed about 10,000 kilometres of testing," says project leader de Jongh.


Belmont Assembly of God is a church in Chicago, dedicated to helping people 'Find Direction' for life through faith in Jesus Christ, and through serving both church and community. The Leadership Team was confident in their calling and mission, but not in their message. The overall messaging to both the church and community was unclear.
Through research and multiple conversations with the Leadership Team, we were able to discern a few foundational elements of this particular church and congregation that were unique and would become the building blocks for a new brand. We presented several branding directions to the Leadership Team, including logo and tagline options, and unanimously their team settled on "Finding Direction Together." Following a community-based, not top-down approach to teaching and discipleship, this message aligned with their calling and mission as a church.
"The process of working with Luminate Marketing provided Belmont Assembly of God the means to thoroughly consider our core values and core purpose as a church ministry. The collaborative benefits helped Belmont gain a new realization of its brand identity; a brand identity that was successfully transferred into both meaningful symbolism and an easy to communicate tag line.
Upon development of icon concepts by the Luminate team and presentation of the artistic results in tandem with the tag line, Belmont Assembly of God was able to achieve a clear consensus among its responsible leadership the new direction Belmont should move towards in developing and launching a new brand identity.
As a result of the valuable creative marketing strength delivered to us by Luminate, Belmont Assembly of God was able to introduce a comprehensive update to all areas of its internal and external branding. Luminate Marketing was able to provide critical development assistance for our web site, graphics, brochure development, signage and numerous other brand channels.
Through both our internal launch of the new brand and periodic on-going reminders of who we are and what are brand is; the membership, ministries and all who come in contact with Belmont through attendance, the internet, social media have fully embraced the message our brand conveys. We have benefited in so many ways in looking back from the beginning of the effort to the present day.


Quick professional service, no pressure to buy what I don't want/need, the manager is a great guy. I'd go back for him.
I was with my Father, who's from Austin and he offered to get me an oil change at the Bellevue TN location. Greeted promptly, wonderful service, super friendly and knowledgeable staff. Received my $10 off with other discounts, had blinker and two filters removed in 20 minutes. HIGHLY SATISFIED.
Staff was very professional & courteous. Explained what they were doing.
Your prices on filters, etc are much more than getting then at a nearest store and doing it yourself. You charge way to much for simple air filters than buying at an auto zone. 100 percent too much! I will say no every time and do it my self.
This Valvoline is always extremely friendly and professional. They explain things and make recommendations. They work fast.
Staff was nice; the visit was quick and easy.
I have used Valvoline Instant Oil Change on my previous car and was always very satisfied so I will be bringing my current car here for services too.
very professional and explained everything in detail.
Michael (Manager), Russell (topside), and Daniel (bottomwide) were phenomenal! The very very communicative, and did so in clear, concise, understandable terms. They were all very friendly and conveyed a sense of expertise and knowledge. Valvoline needs to take these three on the road to all their facilities and teach others! They are great!
Short wait, employees were great! Knowledgeable and friendly. No pressure to buy things and services I didn't need. Couldn't ask for better.
It took a while for the oil change to be completed which is totally fine I mean it was still relatively quick just not as quick as usual. The main issue was they were flushing the engine of the car next to me which emitted lots of smoke and fumes and it was at the point when they should have already been done servicing my vehicle but they were not so I was stuck in there and the smell and smoke gave me a headache. But other than that service was friendly and communicated clearly additional maintenance etc.
I've always used this particular branch for oil changes before moving 2 hours away. When I was in Bellevue and knew I needed an oil change, there was no question as to where I would be going. Great service and great employees, as always.
Friendly staff and I didn't have a long wait.
All the gyes were very nice and helpful. They assured me that my Mazda Miata was in good expert hands I will diffantly go back and there was not a wait Very friendly and they liked my Mita witch made me feel good.
The service was great. Highly Satisfied would mean going above and beyond.
The staff at this location were great! They communicated clearly about the services and recommended services. They were quick and professional.
The customer service is awesom! Bronson, Zay, Russ... love these guys, I consider them more my friends now! These relationships are at least 50% of the reason I am a faithful returning customer.
I like your store, trust your people and have been using you for years. I just don't give anyone a highly satisfied rating unless they go above and beyond. They have at times, but not this time. The did the work quickly and efficiently, that's all I can say.
Staff was friendly and informative, kept us updated on their progress and what they were doing. Thoroughly explained my service and offered options for replacing air filters and my brake light that was out.
Staff is courteous and professional, service is thorough and efficient, location is great.
Service was given in a professional manner.
Everyone was quite friendly and they made me feel as if they valued my time.
Quick service, answered my questions thoroughly and everyone was courteous and professional.
Courteous, attentive, and informative staff.
I really liked all of the employees I had interaction with, I like staying in my car and being able to watch.
The staff was friendly, but they could have explained options a little better.
Not sure if other fluids were checked. Was going on a trip and don't recall them checking the wiper fluid, and I'm pretty sure they didn't add any and it should have needed it.
This is a very well-managed store. Every technician is polite and professional.
Ashley an uber team is always polite and knowledgeable on there job.
Quick. Friendly.Not pressured- Understood I couldn't do the transmission flush now. Showed me the clean air filter and did not suggest a new one. When asked, said the tire rotation could wait.
I was waiting for a very long time before someone came out and explained that the computer system had crashed and they were waiting for it to reboot. Once I finally pulled into the bay, I was told after some time that I would have to reposition my vehicle in order for them to perform the oil change. I have never experienced this in the past and it seems I was not properly guided in, which wasted even more time. Repositioning my car over a hole in the floor is not something I was prepared to do and it was stressful and somewhat embarrassing because it made me very nervous. After all of this waiting and inconvenience the attendant finishing up the transaction (who was very kind and friendly) tried to enter some coupon codes that didn't work. I ended up finding a $5 coupon online for a total over $120. Overall it must have been close to 45 minutes that I waited before they began working on my vehicle and it seemed very odd to me that they did not offer some sort of discount.
I have four autos that I service here and have for many years. Service has always been very good and continues to be so.
I waited a long time bc the car in front of me was having a radiator flush or something. next time they should maybe shut down that lane if the car inside will take awhile. i was boxed in and forced to wait. i wasn't in a huge hurry though and the staff was friendly and prompt once it was my turn. i am always pleased with the service at valvoline, that is why i continue to come back.
It took a little longer both outside the bay and once the service started than I expected.
manager on duty was on point....very organized..! efficient!
This is the first time I can remember that I wasn't greeted nor was I told the price in advance nor was I given an option for anything other than a conventional oil change. Another customer had been waiting longer than me, but her vehicle was serviced after mine. She was upset at this. I overheard her saying to an attendant that she'd been waiting for 45 minutes and been shuffled around while other cars were attended to before hers. This was a crew I'd never dealt with before, so I'm hoping this doesn't indicate a slacking off in service. I was okay with the service, but if it doesn't return to its former level I may visit a different Valvoline.
The wait was less than 10 minutes and I went at a peak time. The entire staff was working to get cars in and out as fast as possible. The 3 members of the team , including the shop manager , were very friendly and professional. I will return.
Bronson did an excellent job of explaining everything and had a great attitude as well as everyone else at the location.
I love everything about Valvoline! Maybe little to highly priced but very convenient.
The staff was incredibly courteous and attentive. They kept me informed throughout the entire visit of what they were doing, what they were doing it, and the status of my car. I felt very well taken care of and will definitely be going back!
I was highly satisfied, because the wait time was not unreasonable. I waited about 30 minutes befor pulling into the service bay. Also, the price was very reasonable. The cost to replace my headlight, which I previously purchased, was only $4.99. I was extremely pleased with this. Also, the workers were very courteous.
Extremely friendly staff. Didn't make me feel stupid with my naive and uninformed questions about my car. Didn't feel any pressure to upgrade or spend more than I could.
I've been using Valvoline a good while and am always satisfied.
The techs are always friendly, which counts for a lot these days.
I was served quickly compared with other oil change options in the area. The price was acceptable (not great, but OK). The staff was courteous and knowledgeable.
I usually utilize the service center where I bought my car. I found a Groupon and thought why not try them. I am glad that I used it. I really like the people at the Valvoline on Hwy 70. They were very personable. Welcomed me right into the center. Checked all the essentials and helped me along my way.
No matter what location I go to valvoline employees are always professional and kind. Service is always performed quickly and correctly and they keep you updated every step of the way. I told the technician not to worry about topping off my wiper fluid because I had bought rain x and was planning to refill it myself, and he offered to go ahead and fill it for me while they had the hood up which I very much appreciated. I've been going to valvoline for years and wouldn't plan on going anywhere else!
I got the usual good service. Staff is courteous & professional.
Way too expensive. Customer service was very friendly, but I will do a better job of shopping around or change myself next time.
very competent service from your techs but even with discount coupon it still seemed pricey for hooking up a machine and letting it run.
The staff were friendly and helpful. Some services were recommended, but not pushed. Things were explained well as far as what services were recommended and why.
Crew was super friendly and efficient as usual!
Friendly staff as always. The manager Ashley is very professional and appears to be a strong leader.
staff was friendly and appeared to be knowledgeable the experience was pleasant.
From the moment I pulled up, to the time I left I felt as though I was family. I felt as though they've known who I am for a long long time. There service was incredible. The staff was friendly and professional. Before performing any services on my car they always checked with me first and fully explained the import9 of the service. A special thank you to Michael, Ashley, the gentleman under the hood, and the person underneath my car. All of you are the reason I will be back.
I appreciated all three of the worker who worked on our vehicle. On the receipt it says Isaish, Ashley and Jackson. I'd like to especially say that Ashley was amazing. Very knowledgable, nice and patient. Will definitely return to this valvoline and think they all deserve praises!
The crew is nice. They also clearly enjoy working with one another because they were joking around with each other (in a safe way) and were kind of entertaining while I sat there.
Every employee was patient, friendly, and appeared to be very genuine. In addition the supervisor explained all the recommendations to me yet was not patronizing or dismissive of my follow-up questions. Service was quick and it does help immensely to me to find or to be sent coupons to help with the higher cost.
Everyone was very friendly and courteous, and everything was explained very well.
I have not try other business yet.
Lacked a bit of professionalism.
They went above and beyond to take care of my car.
Friendly, courteous, respectful, no pressure, and fast.
I wish customer service rep would have gone over the 2 pricing options for the transmission service. Not sure which one I agreed to. Also, after researching it, that the suggested servicing every 50k wasnt really necessary but that after 100k was suggested... So it still applied but his telling me i was twice over due msy have been an exaggeration.
Did the oil change and checks on my car in a prompt manner !
More technicians to help this time. wait is always a hassle but wasn't as bad this time.
Michael and all the staff were courteous and kind. We had a problem with the last oil change and Michael made sure it was corrected and we were taken care of. I have never had such a positive experience at a vehicle service location before. I am recommending Valvoline to everyone!Be sure you reward Michael for his superior management skills.
I spoke with 4 different staff members, and they were all very nice and helpful. Once I was in the service station, it took them 15 min or less to finish changing my oil. One representative taught me how to reset my "MAINT REQD" light - super helpful. Everyone had a smile on their face even though it was dark and cold, and no one tried to upsell me on anything. In fact, they told me that my air filter was still in good shape even though it was slightly dirty. I will be coming back to Valvoline for all of my future oil changes.
I did not receive an e-mailed receipt for my purchase.
Fast, courteous staff got me in immediately and were finished in what I feel was an adequate time to complete the service. My third experience at this facility along with my wife and we are very pleased.
It was obvious that there were two folks getting some training, but the guy that greeted me, and the guy that finished my service were both very professional, courteous, and appeared to be very knowledgeable.
Everyone was friendly, knowledgeable, and efficient at their jobs. The Bay Area was clean and orderly. The staff used the safety first motto. Very pleased with the Bellevue location!
In and out with 20 minutes. Opening at 7:30 instead of 8 am.
Looked and acted friendly. Appeared to be very knowledgeable about what they recommended and/or were doing . . . and eager to serve me. They covered all aspects of my vehicle that fall within their jurisdiction and capability. They were friendly and eager toward getting the job done. Yes, I liked what they did and/or recommended, etc. In fact, I finally found a working team who knew their stuff, knew whom they were struffin, and they stuffed me quite well. In short, this Val team, I sensed, represent the very best for your company. Thanks.
Last time I had an oil change the filter was left loose and was leaking oil. This time before I could mention it to the Service man I watched as he installed the filter and tightened it and checked to be sure it was snug. I thanked him for the extra effort and he smiled and said I wanted to make sure it was tight.
Mrs. Tenpenny and the entire staff at this location are examples of customer service excellence. They have always treated myself and my fiance with the utmost respect and courtesy. They should all be recognized for this level of customer service. Months ago when my fiance was pregnant she came into this location and had her oil changed. After leaving the location she arrived home and we both noticed her vehicle was leaking oil. The next day I made Mrs. Tenpenny aware of our situation. She said it was likely that the oil plug was worn out or had been cross-threaded when she was there. Without any regard to fault finding or declining responsibility Mrs Tenpenny asked how she could be of service to me. She then took oil, replacement plugs and another tech with her to my wife's office and fixed the issue. I have been forever grateful and this type of action and customer service is the reason I never do business anywhere else, and I never will. The world would be a far better place if we all treated each other the way Mrs. Tenpenny and her staff treat their customers. Thanks,Jack T. Jones, Sr.
everything was normal until they started the tire rotation. i thought it should have been started by then but was glad to see it get going. then they had one staff member who was a little slow and overweight do the tire rotation alone. there were three or four others hanging around talking and this guy was doing his best but it seemed it might have been one of his first times rotating tires. i don't want to take away from this person's performance it just blew my mind that all those skinny guys with tons of energy were standing around talking and not helping this poor guy rotate the tires. finally a walked out there and told them to help this guy out or i will be here all week. it then was brought to their attention and the girl jumped right in and got the job done. the rest of the skinny guys kinda showed notice and soon bailed right back out and went back to chatting, there were no other cars in the other bays just me in bay one. i've been using Valvoline oil change for years with all my vehicles so i know the ropes. i had to take charge and make it happen and when i did it happened and all is well.
Cost is too expensive. Staff hurried through the process, not sure all fluids levels were checked.
I had a fairly lengthy wait outside even though there was no one else in line. Also, I consider the price of services to be slightly more expensive than the competition.On the other hand, I usually have to wait longer at other places that do oil changes.
Friendly staff who appeared to know what they were doing.
The team there is a great one. Oil changes seem to be getting steep in price, but the team there is the main reason I continue to come.
The wait was probably the main reason. Outside of that, I felt the service was excellent.
They listen and are courteous and attentive. Great experience.
Everyone was very polite, and they work very fast. Every time I've been there, they have been top notch!
Isaiah and Malcolm were great. This is the Bellevue Tennessee oil change place. Zip code 37221 off of Highway 70 South. I want to make sure they get recognized for outstanding job on the Sunday afternoon.
The team in general had great customer service and communication skills amongst themselves. I really appreciated how Isaiah went out of his way to come and make conversation with me while I waited for my oil change to finish.
Your staff is very friendly and courteous.
The service was quick, and convenient.
The young man didn't make me feel like he was constantly trying to get more money from me. Also when I brought my mother's car the next day (because the window tag from Firestone said it was past due for a change) I was told her oil was clean and an oil change was not needed yet. I was very impressed with his honesty and will definitely be a loyal customer now.
Very nice and professional service. Also quick. These are the best qualities anybody wants at the car service.
Everyone was friendly, informative and efficient, no complaints at all!
Very friendly staff, seem to do more than what you expect - and great Valvoline hires girls!
Very friendly staff and good service.
The experience was a treat. I actually felt like the customer service was interested in my needs and instead of how much money they could get out of me. .
Chelsea helped me with my car and took the time to listen to my concerns and address all of them!
They took care of me, discovered a problem and fixed it.
I did not feel pressured by anyone trying to up-sell services. Everyone was courteous and efficient.
The people who completed the work were professional and polite!
first time using this service and you guys were GREAT! I got in and out in 30 mins, and everybody was awesome!
This was the first time I had ever been here. Everyone was very courteous and friendly. I liked that I could just stay in the car. It wasn't the cheapest oil change I've ever had, but it wasn't too much more either.
The guys that helped me during this visit were AWESOME! They took the time to explain the different price points, offered to top off fluids in between oil changes, and were fun, positive, and super helpful. I usually don't like getting this errand done, but I actually enjoyed my time with these guys! They were AWESOME!
I have always used the Bellevue Valvoline on Highway 70 the staff is always friendly and knowledgeable. Ashley is awesome and they seem to work well as a team. I feel confident that my car is taken care of when I leave and they're always quick to tell me to come back in if my tires are low or I need to cap off they are great!
Never been to a vaboline instant oil change before but will definitely return for my next oil change. All employees make a good impression. Way to go!
Professional yet low key, happy personnel who do not push products on you. Been going there for a while and never had a bad experience or problem with the service.
Service was excellent, but your couponing policy is an insult to my intelligence. Sending me a coupon for $10 off that expires in 30 days is useless. It is apparent that you only want to give the customer the illusion that you are rewarding them for their loyalty. For someone to have to change their oil every 30 days they would be putting extremely high mileage on a car. Either put a reasonable expiration date (90-120 days) or discontinue them. Your coupon makes me want to go somewhere else. Your employees are excellent but your customer loyalty policies are revolting.
The staff was efficient, friendly, and knowledgeable. There was no pressure to get 'add ons'.
The young man who waited on me was well informed and very pleasant. No pressure but did make suggestions.
The staff at the Bellevue, TN branch is friendly and professional. They seem to enjoy their jobs. The manager, Ashley, couldn't have been better. I was thoroughly pleased with my visit there and would recommend this branch to anyone.
Well, I was watching as was my son and they didn't top off or even check my other fluids. Although when I asked they said they did. I was in and out of there in about 5 minutes. Not complaining about that. They checked my wipers, which were new two weeks ago and told me they showed wear. I don't think so. Also checked my air filter and said it was fine. It was an old one that my ex-husband had used a leaf blower to clean out a couple of weeks ago because we couldn't find a new one. They didn't take my keys which if I'm not mistaken is a safety precaution for the workers in the bays. I offered them but he didn't take them. Not the experience I'm used to at that store. Wasn't bad but there were some things that may need addressing.
This is new car for me and I had my first Valvoline oil change at the Lebanon Road location. This location is very close to my home and I was extremely happy about every aspect of this service and will continue to use this location.
The wait to enter bay was too long. Waited about 45 minutes.
There was one young women addressing me and another woman and young man attending to my car's needs - I needed an oil change, a new cabin air filter, and a new engine air filter. This was the best visit I have ever had to Valvoline because the woman who did most of the speaking to me was VERY professional, quick, and pleasant. The woman and man who changed the oil and air filters were both very good, too. It did not take much time and everything was handled VERY professionally and quickly. Like "military style" except with a very pleasant demeanor.
Long wait. Spent 1 hour total, most of which was wait time. Friendly staff though.
Staff at this location is excellent. Super friendly and very helpful answering general car maintenance questions that may not be specifically related to the work they are doing at the time.
It's fast, friendly and reliable service.
You do the best job on the planet when it comes to the types of services provided by Valvoline... would not go anywhere else. There are two in the area in which I live and both are great at doing what to go there to get done... Thank you.
Your price is terrible. I was in a hurry so i used your service. Never again.
Quick, friendly, experienced, preventive. I didn't have to wait much even thought all stalls were occupied and there was other customers in front of me.
I was in a hurry and the staff conveyed that urgency to his personnel.
The price for an oil change seems to consistently rise, however, the service provided remains the same. I will be looking for a cheaper alternative.
Service was average and met the expectation of doing business with you.
Everyone professional,treatment was like NASCAR!!
I just feel like the price for convenience is just extremely high is all. Everything else about my experience was fine, but $70 bucks out the door for an oil change is just craziness to me. I use valvoline as my last result and definitely not my first choice because of the price and the price only.
One of the gentlemen informed me during the oil change that my particular engine burns quite a bit of oil, but will run for a long time if the oil is maintained, and that I need to check the oil every couple of weeks. I had been noticing more oil burning as the car got older, and he explained it all to me very well.
It was a nice Saturday around 11am and they only had 2 out of 3 bays open. I was told it would be about 20/25 mins...my wait was almost 30. I saw at least 2 cars drive off because the lines were too long. Having that 3rd bay open could have accommodated more business faster.
This was my first visit to Valvoline on Hwy 70 South. I was greeted promptly and professionally. The procedure and wait time were explained fully and professionally. Once I was in the bay, all services were clearly explained. I was very impressed with the helpfulness and professionalism of all the employees I spoke to. I will definitely return.
Friendly, professional staff. Everyone introduced themselves and let me know what they would be doing. There was a camera that allowed me to watch what was being done below the car.
I have never been to Valvoline before. My daughter recommended that I go there. I was very impressed with the gentleman who took my information when I arrived. He was polite and explained everything to me quite well. I was able to get in and out in a short time. I highly recommend this Valvoline center and will definitely return as well as recommend it to others.
Tech was fantastic, kind, explained everything very well and cared about my business. Well done!
It was simply because what seemed to be a long wait for the completion of the routine oil change of the car in front of me.
There were not enough workers to take care of all three bays. Once my car got into the bay, it was 40 minutes until I could leave. I had to ask for the air filter and battery to be checked, because they weren't checked before the worker closed the hood. A different worker had started on my car earlier.
The entire team was welcoming, professional, friendly and efficient.
Good staff...worked like a team!Manager was definitely the leader and very friendly customer service!
There were 3 lines of cars, both 3-4 cars deep!!...2nd day in a row I've driven by because they were so busy, but that's good for you guys, not good for customers.
they were nice and, frankly, employed confident women and the Manager is a women that participated in every aspect of the visit.
Roderick and the other team members were knowledgeable, courteous, and quick. Great service here!
There were two female employees working, one I had not seen before- the other I have seen many times. I apologize for not knowing her name. She appears to be a long time employee- and she is excellent. She is professional and knowledgeable and should be in a leadership managerial position if she is not already. Her service is the kind that will bring customers back to your location time and time again.
Prompt service, knowledgeable staff, polite and accommodating staff.
Other that long wait. When I came back that day with another car, they dripped oil after filling all on the engine the all on the front bumper. They never cleaned it off. I cleaned it when I got home after I saw it on the bumper.
They are always helpful and polite and fast!
I feel like I receive more than an oil change. I appreciate you check all of my fluids, tire pressure, and lights. I also enjoy waiting in my car while you change the oil. The staff is always friendly! I enjoy the digital coupons you send as well. Price and service are important to me.
Fast, friendly service at a fair price! I would much rather come to this location for an oil change rather than wait hours at the dealership.
Quick, professional and friendly! Just what we need for our seven cars we always take to this Valvoline! Love the coupons!
I did have a longer than usual wait time...30 mins... but they did tell me when I arrived that one of the bays was out of service so my wait would be longer. It was my choice to stay and wait. Service was excellent as usual. I've been using this location for several years.
I have actually been going to this location before it was Valvoline for the last 18 years. Close and convenient.
The whole staff was friendly and courteous.
I have been coming here for YEARS. It was just VERY busy.
It's not that I wasn't Highly Satisfied, It's just hard to state that in all categories (there are a few).
Tell all of your employees that for a Chevrolet Equinox, at least the 2010 model, they need to us the shorter socket to get the oil filter off. It's ridiculous but that's how they made it. About every other time I'm there they are struggling to get it off. Also, more communication or recognition (if it's on record) that there is a k&n air filter.
Had a friend with me so we went to lunch while service was performed. Left car and it was ready and waiting when we returned.
a professionally ran organization with courteous and committed employees. Couldn't have asked for a better experience, keep up the good work!!!
Pulled right in, everyone was helpful, seemed knowledgeable. First time there. Need more visits to determine regular service.
Wonderful staff and quick and reliable oil change!
Everyone is always pleasant! They also seem to have good energy between themselves. They all get along and work well together.Service is always quick & sufficent!
I WAS TAKING A TRIP AND THOUGHT IT WOULD BE A GOOD IDEA TO HAVE MY OIL CHANGED. THE MANAGER CAME TO ME AND TOLD ME MY OIL DID NOT NEED CHANGING SINCE I HAD BEEN THERE NOT LONG AGO. SHE COULD HAVE CHANGED THE OIL AND I WOULD NEVER HAVE KNOWN THE DIFFERENCE. HER HONESTY HAS WON YOU A CUSTOMER FOR AS LONG AS SHE IS THERE AND AS LONG AS I CAN TRUST YOUR PEOPLE TO BE LIKE HER. SHE WAS PROFESSIONAL, THOUGHTFUL, FRIENDLY ETC AND ABOVE ALL VERY HONEST. THE FIRST PERSON WHO STARTED W/ME RIGHT OFF TRIED TO GET ME TO PRCHASE A NEW REAR WIPER BLADE I KNEW I DID NOT NEED BUT THEN HE LEFT AND DID NOT COME BACK. I WOULD NOT WANT TO DEAL WITH HIM AGAIN. THE OTHER WORKERS WERE CONFUSED AS TO WHY HE LEFT BUT DID A GREAT JOB OF TAKING CARE OF ME. THEY WERE JUST A NICE AND GOOD AS THE MANAGER.
It's an oil change, not a heart transplant.Also, I came to the location, and the service guy said we'll get you in as soon as we can. I would have liked an estimate; they know how long the average car takes. I left and returned later. I figure that they are going to take 15-20 minutes per car; I wasn't waiting 40 minutes to get in, so I came back later. They did good.
Fast and professional. Although it was a little pricey. I like the employees! Always professional.
Valvoline is fast and gives excellent customer service. They go above and beyond with your services.
The visit was not unpleasant. It was just $20 more than my local oil change.
Kevin, the assistant manager, and the staff were very knowledgeable and pleasant.
The service was fine as usual.......My problem was that your website for this location clearly stated that the store opened at 7:30 am on Saturdays......After I drove the 50 minutes from my house to the store and arrived at 7:29.......It turns out that the store DOESN'T open until 8:00 am on Saturdays..........I dont get a lot of time off of work and this was a bit frustrating!!!
The staff at the Bellevue Valvoline is always top notch!!!! That's why I keep coming back! Knowledge, no pressure up sales, always nice and professional, and most importantly do the job right!
Service is always professional and honest.
The workers were courteous and knowledgeable. They gave price quotes before the work was done. The price was slightly more than I paid for the same at a dealership, but I realize that prices at the dealership have probably increased over the past two years, so I suspect I ended up paying about the same as I would have at a dealer. The big plus to me was that I didn't have people trying to sell me work I didn't need.
The staff made me feel that they wanted me to be safe and comfortable in my car and went over and beyond to ensure this. They checked and double checked the cabin air filter entrance and had to take their time to take out the glove box to get to it and once they got to the air filter, they were friendly and made sure that I had what I needed for good air quality, especially since I had never had the air filter checked and it had mold on it. I did not know this was something that needed to be checked. They talked with me the whole time that they were taking screws out and putting them back in and they told me all about the other things that the company does to make sure their customers and the cars they work with are taken care of. I loved my visit there and have never had such an amazing experience with another oil changing company!
I arrived on a Saturday morning about 5 minutes before opening and was greeted by an employee who was ahead of me in line who was there to get his car serviced. I am 60 years old and a woman and had no idea of the prices so I asked him and he was very helpful in giving me enough information to decide which oil I needed for my Envoy with 195,000 + miles. I felt confident in my decision based on his assistance. I was ushered into bay #2 quickly and the technicians were wonderful! I was out within 20 minutes and they even reset the warning light on my dashboard. I was grateful my Saturday was not eaten up sitting in a long line! Thanks Valvoline, great job!!
There were lots of cars in front of me (3 rows - 2 cars deep waiting). I was greeted, told how long it would be. They sped up my visit by checking my lights and wipers while I was waiting outside. Very good crew. They were busy and working steadily, but still friendly.Good job!
Zay was amazing he was very honest and that made me feel even better about being there. I ask him a question I already knew the answer to, he could if told me something different very easily but he chose honestly and I love it! The guys were fun and polite and even patiently waited why I found my coupon . I will be back because of Zay being so honest and forth right. Made me feel better about spending the money.
Great Fast Service. It is over priced and I will only use this service with coupons.
This is the 3rd time I have brought one of our vehicles to this location. Always quick service and they tell you the truth about how your stuff looks rather than trying to pressure you into buying something you don't actually need. I appreciate that and I will be back.
Fast friendly service. Thorough. They checked and double checked everything and explained what they were doing the whole way. I'm a woman but I know about cars. Sometimes I act like I don't just to see what kind of service I'll get. Valvoline has never tried to sell me something I didn't need.
I WAS TOLD MY AIR FILTER WAS "SHOT" AND I WAS TOLD MY TRANSMISSION FLUID WAS "SHOT"!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I was freaked out about driving one mile to my home.
They went way beyond as my car would not start and they cleaned off battery terminals and got a starter to jump my car with no questions asked. Very professional. They also had a lady with A/C issues and two techs agreed to stay late to correct problem.
Brought in work vehicle. CSA waited before coming out to ask my service needs. No one gave clear instructions as where to go. Waited on assistance to drive into bay. Had to tell csa what my pressure was for tires. Just not an overall good experience.
Great customer service and the entire team was working on one of hottest days of the year in Nashville, TN. Great Job!
I told them this was my first time to use their service and they explained everything to me and made it super easy for me and everyone was very friendly and helpful and efficient.
Waited outside way too long!Price of oil change continues to go up.
Have been going to this particular location for years because I am always highly satisfied when I go there. I also love being able to go there in between oil changes say if I'm taking a trip to have them check everything out for me. And they always do it cheerfully!
The staff was very friendly and explained the whole process to me while they were working on my vehicle.
Fast and friendly service. The technicians remember me from previous changes and are already on top of what my truck needs.
Staff was welcoming and very detailed in the specific services they were going to provide. I am having all of my annual updates done at this facility. Great service!!
stuff was very attentive and professional.
Fast friendly service. Employees seem to mesh well together.
The staff was friendly and all smiles. The staff used my name. Staff reviewed various services my vehicle was needing but did not apply undue pressure.
Service is quick and is available based on my schedule. Techs were friendly and helpful.
I had to go three times before the wait time was below 30 minutes. Staff is always courteous and competent.
The manager Ashley did an amazing job keeping up with the communication. There were constant updates given to me and other customers as well as all the other associates working on the vehiculas!
Quick, easy, friendly and efficient. All the things I want in an oil change facility!
This store operates extremely well. Manager Ashley is first class.
Always friendly service.Never tries to be pushy.
I had to wait a total of over an hour from the time I pulled into the facility's parking lot until I pulled out. Also, it required slightly more than 5 quarts to fill my car. I was charged more for the additional fraction of a quart.
Was first to pull in line after three bays were full. Was told to go to Bay 1 and had to wait for at least 30 mins. Other cars that pulled in after me were serviced in the other bays while I waited (again, I was first in line). Felt staff should have asked people to maneuver and switch bays for "first come, first serve".
The gentleman when I arrived who was directing me into the bay wasn't very nice. He had his backed turned to me but motioning me to come in. When I didn't come in the way he liked, he scolded me. Kept shaking his head and telling me how much I messed up. I don't appreciate being talked to like a dog. I came close to leaving. The other employees were very nice.
I've used the Bellevue Valvoline store for my oil changes for almost 3 years now. I first returned bc of Ashley, was the store manager. She is always so sweet and welcoming. I didn't see her this trip, but an older gentleman and a younger gentleman(his shirt said assistant manager) took care of me and were just as nice. I've never had a bad experience at this location. The staff is super friendly and I'm always in and out quickly.
I feel as though I got extremely ripped off. $90 for a full synthetic oil change is absolutely insane. I'm not sure what exactly I paid for for it to be so expensive but it was way too high and everybody told me I paid entirely too much. I could get the same oil change at the dealership for $50. Because of the pricing I will not be going back.
Good friendly people that are well trained and highly interested in the job, my auto. The manager always spends a minute with me and does a quick follow up. She does a perfect job.
The tech was very friendly and knowledgeable and kept me informed about everything going on. I really like this site and always get great service.
It took a while to get into the bay and the other line I was moved from finished several cars in the same time. I had a GroupOn Coupon for Full Synthetic Oil Change for $49.50 and they didn't honor it.
The young man helping me told me what he was doing and why. Very nice and friendly. All the staff seemed to enjoy what they were doing. Not just a job they have to do.
Wait was longer than told initially. They had several customers move our cars to supposedly get order of first come, etc.By doing so, 2 cars that I was initially ahead of, got serviced prior to mine.
Very professional, courteous staff. Provided service quickly, but in a responsive manner.
Very professional staff and courteous.
Quick, friendly service and no pressure sales.
I felt like I was being pressured to buy additional services. The service I recywas fast and the staff was pleasant.
They are always so nice and friendly! The service is always fantastic and super fast. I would definitely recommend going to any of my friends. Thanks ya'll!
Very friendly hard working employees.
Manager is wonderful! Excellent staff!
all the employees were courteous and professional. Daphne should get a raise for her professionalism.
There seemed to be less pressure to buy other services beyond the reason for my visit.
Rather than do it MYSELF, I wanted to know I got the job done RIGHT! We brought my wife's Jeep here...SHE'S very picky!...and I felt confident in their services and abilities when bringing MY car here!
I trust Valvoline to recommend the products and services my car needs.
I was told that the representative was unfamiliar with my vehicle but then was told my vehicle needed $500 worth of services recommended by the dealer every 15000 miles. This information had never been shared with me here or at any other location and I felt pressured to buy very expensive services when they didn't even serve my vehicle regularly.
The staff at this location are the best folks around, and they are super competent as well as friendly! It's the first place I've ever enjoyed an oil change!!
Price was higher than competing places I could have gotten an oil change.
Everything is too expensive. I can change some of the things they replace for nearly nothing. I had to wait total of almost an hour and could have taken my car to tire discounters and been done before then for a third of the cost. It was a rip off.
Service was quick and efficient!
The service I received from the staff was great. I was in a hurry though and it took a little longer than I had hoped.
Dany and Pete were super friendly and courteous. I was in and out in 15 minutes, that's amazing!
Clearly competent and pleasant -- and did not suggest services I hadn't requested.
the person I was dealing with showed me the condition of filters compared with a new one but said that I still had plenty of time before I would need a new one. This was different from the dealer's whom I had to visit a few weeks prior who suggested I needed a new one and they were going to charge me considerably more than Valvoline would have. Also the recommendation on the condition of other changes what would need to be done in the future.
I've been to this store several times and really like the employees. The manager is wonderful and really on top of things.
Service was completed quickly and efficiently. Friendly staff.
Service was fast, and I was not pressured to buy additional services.
Awesome informative crew. Quick once I was in the bay. Did not pressure me to get any services but told me what was recommended which is very informative.
Very friendly and educated staff. I wish the prices were a bit lower.
It was quick and easy, I have been going here for a couple of years always a good experience.
Service was quick and easy as always.
A very long wait and had to change bays for tire rotation. Wish it was posted which lane to be in. The price of service was pretty high.
Good price with 19.95 coupon. Friendly service.
I come to this location in Bellevue because I trust the personnel is honest. I certainly hope so.
Good honest service - saw every thing they did wile I sat in my car.
I got good value for what I paid for.
this particular location is ALWAYS friendly. i live by nashboro village but i drive all the way to bellevue just bc the service is that good.
I asked them to double check all bolts were in place because sometimes I have to back to have bolts retightened and everyone was smiling and happy to double check.
The technician was friendly and helpful with my questions.
Quick and easy. Prices were not out of bounds either.
Friendly workers. Very efficient and knowledgeable!
Good value and no wait, this time.
It was convenient and the Service was great.
The price to recharge the a/c was a bit high.
Service was good. They shared info about my car, but were not pushy about me having to purchase anything. Explained everything very clearly and were very courteous.
The staff was quick, knowledgeable and kind. They didn't pressure me at all to buy additional services and followed all the protocols. I appreciate their communication amongst each other and their sense of urgency.
Employees were prompt and courteous.
I take a lot of pride in my car and cautious who I allow work on it. It was my first time at Valvoline and let me just saw Roderick was over the top amazing and made this the BEST oil change experience I have ever had! Who knew getting an oil change could be so much fun and enjoyable. He was very knowledgeable and it was clear he truly loved his job! I will absolutely be telling my friends, families, and co-workers about this place and now a life-long customer myself!
Staff is always very friendly and efficient.
Only place I take my car, because they are always knowledgeable and thorough.
The techs were very upbeat and attentive. Great overall experience.
Your price for an oil change is $70 or more. I can go to a dealership for $20-$30. Sometimes $15! Surely the trade off is the wait time. However, I have a tight budget. My first trip to you guys a few months back the gentleman helping me had this conversation and said, "I'm putting into your notes to give you $20 off every time." I appreciated that and can afford it. This time, while that was in my notes in your computer...it was not honored. That was a disappointment.
The courteous, professional, and timely service we receive at this location is always exceptional.
First of all the folks here are so friendly, kind and helpful. They take the extra time to explain to your FULL Satisfaction what they are doing and if they recommend a service for your car--why they are doing so--but without pressure. They explain how to get coupons to be able to save $$ in the future as well. I feel very comfortable with the service I receive here and never feel like they take advantage of me. This is extremely important since I am female and I Have been in this situation before at other service shops etc. You all are doing it right!!!!
I had a great coupon.
I was promptly greeted and they were able to help me even though the bays were full.
They are highly professional and courteous and I appreciated their communicating recommendations without being pushy.
Convenient location, polite and professional employees, fair pricing, opportunities for additional services explained but not pushed, efficient service - in and out without delay or fuss.
The rep was informative, kind and not pushy. I appreciate her and the rest of the team for their work!
The techs were friendly and provided me with great service.
The overall service was very good, but the time to get the actual oil change took longer than expected. It was unclear why there was a delay, but the service took around 25-30 minutes and appeared to be related to delays underneath the bay.
Extremely long wait before and after pulling in (although there were not many customers there). I was never greeted as I sat there for 20 minutes, and the cost of service was never disclosed until I was asked for payment.
Tech was very kind and informative to what I needed. Professional and courteous, will be back.
The two gentleman that worked on the car were great. Friendly service. Not bothered by my questions. Conversational! Offered good advice.
The Mgr. was very polite, explained everything they were going to do. She asked me before they did the work if it was ok to do it. Staff very friendly & professional.
The service agents are always helpful and friendly. I never have to worry about which service I need and when I need it.
Nice kid helping. Finished in a timely manner.
The crew at Valvoline off Hwy 70 S in Bellevue (Nashville, TN) is a welcoming staff. Always a pleasure when you get a familiar face like Tom (going to miss him as he moves to Ohio). Even when they recommend a service there is not a sense of pressuring to get the service. If I have a question the staff answers the question in a manner in which I am able to understand, and feel comfortable (if necessary) with getting the matter resolved.
I don't need an appointment! Taken cared off right away! I saw 3 employees working and in perfect coordination with each other making the WAIT less and I leaving me a well-satisfied customer.
..... Everything was great... service,price, friendly staff.... What else anybody wants ?
The staff is always professional, polite and courteous at this location. They communicate well and perform the maintenance efficiently.
My service was incredibly quick. The crew told me everything they recommended, but didn't pressure me into buying anything. The air filter did seem a bit expensive. But overall I was extremely satisfied and will be returning for my next oil change.
Great customer service and friendly people.
staff took care of needs promptly and in a professional manner.
It felt like it took longer than usual, although this isn't the time of day I usually come, so I'm chalking it up to that. The service is always informed about great.
They were able to see my recent service activity, and upfront about saying that those services were recently rendered. Example: Air filtersOn my previous visit, I was told that I needed a serpentine belt. But on this visit, they said that they did not see any wear. Just curious about that.
This was only the second time I have been to Valvoline to have my oil changed. When I pulled up there was only one other car in the bay area being serviced. While they pulled me right in and I told them I wanted an oil change and tire rotation...it took longer than I expected to get the service started on my SUV. While the attendant was nice, it was no comparison to the excellent service I had received on my prior visit. It took over 20 minutes to have the oil changed and then I had to go into the waiting room while my tires were rotated. Tire tech was very nice. I was just a little disappointed in the Customer Service and the overall time it took to have my car serviced. The employees seemed more interested in gabbing with each other than talking to and servicing the customers.
Great staff, excellent attitudes. Service was quick and though extra service is always suggested, one of the things I love is that there is no pressure to purchase.
Very friendly and courteous staff. Everything was explained well.
staff were attentive and informative. Explained what they were doing and possible additional maintenance well.
The customer service was great. In and out really fast.
People who work at this site are great!
They killed it! Don took great care of us and even threw in some free coolant and power steering fluid! Very grateful. Great service! Highly recommend!
The service met my expectation. I am only "highly satisfied" if the service exceeds my expectation.
The team at the Bellevue Valvoline has always been courteous and competent at every visit I have made. That is why I continue to return.
All of the employees were friendly and working hard.
The manager there is excellent and staff are always so courteous and friendly. I can't express how wonderful the manager is.
i have always had good service and friendly folks.
Everyone was super knowledgeable and friendly, I felt very comfortable with putting my car in their care!
The service and experience was great, but nothing out of the ordinary. Staff was friendly, professional, and prompt.
It was very easy to get in. I had a coupon that I had printed from the internet. I thought the price was good. Very friendly staff.
The assistant manager you had that evening was great. You can tell he is made for this job. He took care of a huge mouse nest next to my cabin air filter and couldn't find a clip I needed for my wiper blade but because it was raining threw it in for free so I would be safe on my drive since it was raining at the time. Very very pleased...he deserves some kind of kudos for the great customer service. Working in a similar service industry I know these people are hard to find and you have an excellent one. Be careful I may steal him.
Tom was great. He greeted me promptly and help everything taken care of with my car. The team there was up beat and smiling.


Grace Lundquist, JFS UCare Program Manager has been named as a Minnesota Leadership Council on Aging (MNLCOA) Emerging Leader. MNLCOA developed the MN Emerging Leaders in Aging Network (MELAN) to facilitate connections among emerging leaders from MNLCOA member organizations. Individuals in aging services that are in a leadership role or with potential to move into a leadership role are invited to participate.