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Revenue Management & Channel Opt
Reinventing your hotel's revenue & channel strategy? From revenue management courses to tech considerations, you've come to the right place.
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Industry Opinion Articles
Adjusting for Inflation: Should You Raise Your Hotel Room Rates?
By David Millili
If you've scanned through the top news stories of the last few months, you're likely well acquainted with the post-pandemic elephant in the room: record-high inflation. As expected, the collective (and prolonged) halt of global economies, the subsequent critical supply chain disruptions, and the ongoing war in Ukraine has placed significant pressure on the economic outlook. With inflation staying low over the last ten years (1.88% on average), the current rise (8% annual average in 2022) has begun to make ripples across industries, and hospitality is no exception.
opinion | 1 February | LodgIQ™ | Sales & Marketing
Sustainably speaking: an EHL Hospitality Business School Student's journey to COP27
By Kelly Ching
The 2022 United Nations Climate Change Conference, also known as COP27, took place from 7-18 November 2022. Sponsored by EHL and nominated by CarbonCare InnoLab (CCIL), I was grateful to have the opportunity to participate in this large annual climate conference in Sharm El Sheikh, Egypt.
opinion | 1 February | EHL Hospitality Business School | Environment & Sustainability
ABS speaks your guest's language
By Jos Schaap
Hoteliers have a language problem, but it's not what you think. It's not the ability to speak to people from other countries. It's the way they sell their products – their rooms. Given the amount of competition in the hotel industry, you would think that product differentiation would be a priority. But go to almost any hotel website and you will find the exact same products. The Standard Room. The Superior Room. The Junior Suite.
opinion | 1 February | ROOMDEX, Inc. | Revenue Management
Death by Excel. Of Hospitality, Automation, Boredom (and Lord of the Rings)
By Simone Puorto
"Is life not a thousand times too short for us to bore ourselves?" Philosopher Friedrich Nietzsche famously addressed the negative consequences of boredom, and, I must say, I agree. In the German language, specifically, the term "boredom" is perfectly represented by the word "Langeweile," which can be loosely translated as "long while." This linguistic construction, composed of "lange" (long) and "Weile" (while), reflects the assumption that boredom is characterized by a perception of time passing slowly. Let me show you this empirically. Remember when your nerdy friend invited you to sit through Peter Jackson's Lord of the Rings director's cut edition*? That's langeweile.
opinion | 31 January | RobosizeME | Chatbots, Robotics & AI
Luxury 2032 - a glimpse into the future for the world's dream factory
By Mark Britton Jones
Mark Britton Jones, Consultant Faculty at Glion Institute of Higher Education's London campus, attempts to answer a question on which the health of a multi-billion dollar market depends – what is luxury going to look like a decade from now?
opinion | 31 January | Glion Institute of Higher Education | Information Technology
The Pros and Cons of Displaying Additional Mandatory Fees
By Scott Muety
We have all been there. You are scrolling through rates for a hotel room, find one that looks great, and then you see the dreaded words "additional fees may apply." Suddenly, that great rate doesn't seem so great anymore. As a consumer, it can be frustrating to see those additional fees. Often, we don't even know what they are for. What is a kitchen fee? What does the service fee cover? How much are they going to be?
opinion | 28 January | Viceroy Hotel Group | Revenue Management
ABS is the next evolution in hotel inventory merchandising
For most consumers, finding a hotel comes down to searching a destination for the best priced room that passes the brand preference or loyalty filter. This activity is done via a search engine like Google, an OTA, or, if loyalty is involved, a brand site. Yes, there are many other sites and resources for consumers to choose from, but they all come down to the same experience: a list of room types ordered by price.
opinion | 27 January | ROOMDEX, Inc. | Revenue Management
Top 10 best practices for making educational videos
By Marie Gillet, Dr Lohyd Terrier, and Petar Zivkovic,
The use of videos in higher education has grown since the emergence of MOOCs in the early 2010s. With the pandemic, the digitization of education has dramatically accelerated, and, as a result, teachers have been forced to turn to new practices to facilitate online learning, including educational videos.
opinion | 27 January | EHL Hospitality Business School | Education & Professional Development
Are Hospitality Operations Moving Beyond Hotel Specific Tech?
By Garrett Peppelman
Hotel operations and maintenance technology has evolved significantly over the years. In the past, hoteliers relied on pen and paper to track guest information, room assignments, and maintenance requests. Communication between staff was often done through radios or in-person conversations. As technology advanced, hotels began to use spreadsheets and word documents to manage their operations, but these tools were limited in their capabilities and required manual data entry.
opinion | 26 January | Xenia | Information Technology
The Seattle Convention Center Enters a New Era
By Breanna S. Smith
On January 25, 2023, the Seattle Convention Center (SCC) is debuting the completion of its expansion, known as Summit. The building, which has been under construction since 2018, nearly doubles the capacity of the convention center facilities. The existing building, Arch, features 432,988 total square feet, while Summit features 573,770 square feet, including a 14,000-square-foot Garden Terrace.
opinion | 26 January | HVS | Events & Conferences
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I love this layout. I really do wish I could remember where I got the kit. I think it might have been Embellish It! It's perfect for pictures of my little family because my DD and my dog are my everything.
Let me begin by saying I have a 13 year old, and like most 13 year olds, she has a difficult time knowing when to clean her room. Some days I feel like a broken record. So after thinking about it I came up with this solution; a door hanger that will tell her when her room is clean and when it needs to be looked after.
For this project I used three cricut cartridges: Tag, Bags Boxes and More and A Walk in My Garden, and Street Sign font cartridge.
For the door hanger I set my cricut to 10 1/2 inches and cut a basic door hanger from TBBM cartridge. The hanger has both a circle for the door knob to go thru as well as a slit in it (don't know what the slit is for but I covered it anyway so it doesn't matter). If you don't want the slit in it, cut the door hanger in blackout and then use the centerpointe function to cut a 2 34 inch hole at the top. But I think its easier to just cover the slit.
Then I took out the WIMG cartridge and cut flowers of varying sizes and shapes. I used cornflower, daisy and the pansy. For the pansy I punched out the center and then offset it over a one size larger center (shift key) using a pop dot. My daughter likes bright colors and prints so I mixed and matched papers and patterns. She really liked that I added a little bling to the flowers with some glitter paper.
For the lettering I used 1 1/2" letters in Street Sign Font.
I strictly used the Street Sign cartridge for this side.
Then I cut a blackout 3" railroad sign (a circle) and I cut out a colon and a parenthasis at the 2" setting for the eyes and the mouth.
So here is another layout I did this past weekend at a crop. This layout was made with a kit I bought at CKC Manchester in May. This is from a Storytellers Club kit.
Here is another layout I did this past weekend at the Heartfelt Memories crop in Brattleboro, VT. If you ever get a chance to go to one of their crops, I highly recommend it. Lots of room and great gals.
This Sweet and Sassy Layout is going to be perfect for my DD cause she is sooo sweet and sassy!
This past weekend I had the pleasure of going away to a crop for a day with two friends I hadn't seen in ages. I didn't have time to pull out pics and get them printed out so I just spent the day putting together layouts that I can slap pics on at a later date. Plus I packed for the entire day in about 5 minutes flat cause I didn't know if I was going or not until the last minute. I packed a boatload of scrap kits that I bought at CKC Manchester this past May.
Unfortunately I have no idea on the paper or chipboard letters. I think by looking at the paper its probably SEI papers.
I love having layouts ready and waiting for me. Makes it much easier to get things actually into my scrapbook.


Pick a perfect time to party.
Allow plenty of time for mingling, eating, fun and games.
Avoid gutter balls with our bumpers for younger bowlers.
Include extra activities at the party to keep the fun rolling.
Dress your party up with a unique theme with suggested costumes.
Take plenty of photos; consider providing disposable cameras to guests.
Offer prizes, treats to your top bowlers.


These products are guaranteed to work with your Canon IR4570 printer.
The Canon IR 4570 is a printer with multifunctional properties that allows this printer to operate as a copier and scanner. This printer from Canon offers printouts with the speed of 45 pages per minute along with great resolution. It also features auto duplex printing option, integrated memory capacity of 512 MB and Ethernet port for easy connectivity. It has standard media capacity of around 1100 sheets. The device takes around 30 seconds as a warm up time and 3.9 seconds for first print out.


Basil Charles is considered "the everything" as far as Mustique is concerned.
He is owner of Basil Bar and Restaurant, the nerve centre in Mustique.
The Mustique Blues Festival started there, and has evolved into a national event.
Last Saturday, Basil's Bar and Restaurant was the scene of another celebration. That time it was the second graduation of the Mustique Community Computer Education Programme, an activity that has the blessings of the Mustique Educational Trust (MET). Inevitably, Charles is the driving force behind the formation of that unit.
The MET ensures that all workers on the resort isle get familiar with computer usage.
Over two years ago, Charles procured the services of former Peace Corps Volunteer Charles Scrase who laid the foundation for the MCCEP and has ensured that the legacy continues. Mustique librarian Natasha Joseph stepped up to the plate and has taken on full time responsibility for its continuation.
Last Saturday's graduation ceremony came off in typical Mustique fashion. Basil Charles was in a jovial mood, applauding the successful workers and encouraging them to press on. He enjoys seeing the workers advance as if their achievement were his own.
"We're lucky to be able to put this programme together," Charles said. He traced the origins of the programme and paid compliments to Scrase.
Mustique has become a satellite training Centre of the National Institute of Technology for persons acquiring their International Computer Drivers Licence (ICDL).
So far, over 600 workers have taken advantage of the computer programme, and 20 of them have progressed to the ICDL stage.
Lavinia Gunn, speaking on behalf of the Mustique Company, praised Charles for his vision and patriotism and congratulated the 600 persons who have enrolled in the programme.


75077 Pizza - Order Domino's Delivery Now!
When your tastebuds are tingling for a delicious slice of cheesy, meat-topped goodness, we know you're not craving any old pizza in 75077. You want a delicious pizza with a robust tomato sauce, perfectly diced pepperoni, heaping piles of mozzarella cheese, and a hand-tossed crust that's both chewy and crispy. You want to take a bite out of the perfect pizza. You want Domino's.
At Domino's in 75077, we make it fast and easy to get the fresh pizza you're craving. Stop by the Domino's nearest you to place a carryout order, or order your pizza over the phone or online.
Start off by picking from our menu of crusts. Choose a fluffy, hand-tossed crust that's dusted with garlic seasonings and buttery flavor, a crispy thin crust, a pan crust featuring two delicious layers of cheese, or even a gluten-free pizza crust! Then, choose a sauce and pile on as many or as few toppings as you want. Whether you can't get enough grilled chicken and roasted veggies or you adore a savory variety of banana peppers, mushrooms, and pepperoni, your neighborhood Domino's has it all!
At your Domino's in 75077, we don't take pizza delivery lightly. In fact, we'll make you a promise. We guarantee that your pizza will arrive hot and fresh, right from our toasty oven to your doorstep. Stay up to date with the status of your order using our custom made TrackerⓇ. Enter in your phone number online and follow the progress of your pizza order from the moment you place it until it arrives at your door... and try not to drool on your phone or computer in the meantime.
You already know we deliver pizza, but did you know we rock at fast pizza takeout in 75077? Feel free to order from our pizza menu or take home something more! Give your tastebuds exactly what they're looking for with an order of stuffed cheesy bread, an oven-baked sandwich, flavorful salad, or rich pasta, and even sweet, dangerously delicious desserts like Cinna StixⓇ, chocolate cake, and cookie brownies.
With over 12,000 locations in 80 plus countries, we know customer service and we know quality. It's our mission to be the best pizza delivery company not only in Highland Village, but in the world, and everything from our money-saving pizza coupons to our considerate delivery drivers reflects this commitment. Use your mobile phone to place an order via our free app, order online, or call your nearest Domino's restaurant in 75077 for quick and delicious pizza delivery and carryout today! We may be more than 56 years old, but we aren't just any old 75077 pizza restaurant. Domino's is your go-to pizza place in 75077!


A healthcare system can be defined as the organization of people, institutions, and resources that deliver healthcare services to meet the health needs of target populations. Worldwide we have a diverse variety of complex, arduous and multifaceted healthcare systems. Nations design and develop healthcare systems in accordance with their needs and resources, but their choices impact social and political dimensions as well as every governmental department, corporation, and individual, which they are built to serve. Currently many governments are struggling to contain the cost of reliable and equitable healthcare systems. The efficiency of the system is necessary to support the wellness of citizens as well as the economic and social progress of the country. Therefore we can consider healthcare as both a cost to taxpayers as well as an investment in the future.
If we consider the risk dimension of healthcare, we can anticipate a spectrum of risk factors, each of which can become preponderant to the others at any point a time. Operational risk, economic risk, pandemic management, and right-time interventions are just a few of the critical risk considerations. But we must also consider public safety, medication shortage, lack of healthcare professionals, as well as inefficient management of health environments and associated research.
Over the last decades, several government sponsored healthcare mega-projects have been undertaken to add more automation to healthcare management systems. The scope of these projects has varied based on the country's willingness to invest in the effort, but in each case the main objectives have been the containment of healthcare costs and improvements in the quality of healthcare services. So far, the results have been mixed. Any measurable program success is often tempered with considerable financial burdens and less than expected efficiency gains. From the management of patients, care infrastructure, medical records, and medical research to preventative and palliative care, the spectrum of contributing risk factors is wide and hampered by both static complexity (number of items and attributes) and dynamic complexity (dependencies, time series, case evolution, historical changes).
There is no doubt that the impact of dynamic complexity causes a great number of healthcare transformation project failures. Project outcomes are typically marred by costs that are several times higher than originally planned and significant project delays, which then further inflate the overall costs of the change program. In general, these problems are created when dynamic complexity is ignored during the business analysis phase that precedes information technology system transformation plans. The inability to express dynamics using natural language, difficulties in gaining an end-to-end picture of system dynamics, variations in healthcare procedures and practices, and finally the lack of clarity in required care, prevention and speed of treatments versus the expected results, are major roadblocks in automating healthcare systems.