El Best Western Manor Hotel se encuentra en el centro de Gravesend. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.
Nuestra ubicación es imbatible y el hotel rebosa carácter. Convertido en la base idónea para visitar el "Jardín de Inglaterra" y la vía de entrada a Europa, el Best Western® Manor Hotel ofrece también a sus huéspedes un cómodo acceso al complejo comercial Bluewater y la estación internacional Ebbsfleet, lo que le permitirá disfrutar de fantásticas compras o recorrer el sur de Inglaterra a su antojo. Con un enlace ferroviario de alta velocidad a Londres, podrá acceder a la capital en menos de 20 minutos y ocupar su día o incluso semanas, si se encuentra de vacaciones, visitando atracciones como el Palacio de Buckingham, el Puente de Londres, el circuito de carreras Brands Hatch y los numerosos museos. Este hotel ofrece unas excelentes instalaciones para conferencias y actividades de ocio, entre las que se incluyen un restaurante de primera categoría y un bar y salón en el que socializar y conocer gente. Todas las habitaciones cuentan con un cuarto de baño con secador de pelo, cafetera, tetera, acceso gratuito a Internet Wi-Fi, teléfonos de marcado directo y televisor con pantalla plana y canales gratuitos. Disfrute de su estancia en nuestro hotel. Informamos a nuestros huéspedes de que nuestro restaurante permanecerá cerrado todos los domingos por la noche.
Good Morning Sam, Thank you for taking the time to complete our online survey. We take all feedback very seriously, as we use this to help improve our hotel for our guests. Thank you for your kind words about our staff, they will be passed onto her.
Good Morning Douglasb166, Thank you for taking the time to complete our online survey. We take all feedback very seriously as we use this to help improve our hotel for our guests. Thank you for your kind words about our hotel and restaurant, they will be passed onto all departments. We look forward to seeing you again soon.
"Dated decour but pleasant stay"
Had a Twin Room for 2 overnights stay for work function nearby. Nice bar, decent food, good ammenities and facilities. I'm never really a fan of the decour at Best Westerns as I generally find it to be a bit naf and dated but a pleasant stay with nothing to conplain about.
Good Morning, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously, as we use this to help improve our hotel for guests. Thank you for your kind words about our hotel, food and facilities. We look forward to seeing you again soon.
It's been two years since we last stayed and normally, we like to stay at another hotel but they were fully booked. So please they were, as 'that place' was in need of some TLC. The staff here were so helpful, even housekeeping. Making a joke when delivering a fan to our room asking 'if we needed a FAN?' then screaming like 'a fan'!!! The breakfast had improved a lot from last time too. I was reluctant to try again but again, so please we did. Such a yummy start to the day. Thanks to all the staff for such a pleasant stay, WE WILL BE BACK!
Good Morning Sarah P, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously as we use this to help improve our hotel for our guests. Thank you for your kind words about our staff and breakfast. These will be passed onto the relevant departments. We look forward to seeing you again soon.
"Great staff, food and rooms"
I was a little disappointed when i arrived by the outside appearance of the hotel but theres plenty of parking. Once inside however, its a different story. Really well furnished and scrupulously clean; both the public areas like the great bar and the rooms. The food is also great and much better than the regular chains. What makes this place though are the staff who are friendly, professional and enthusiastic. Dont be fooled by the best western asssociation; this is far better than that.
Good Morning Paul B, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously as we use this to help improve our hotel for our guests. Thank you for your kind words about our hotel, rooms and staff. They will be passed onto all departments. We look forward to seeing you again soon.
"Excellent hotel, friendly & helpful staff"
We had 2 dinners plus breakfasts in the hotel. I have some tricky dietary requirements and the restaurant staff were so accommodating in making changes to dishes so I could eat them. The room was lovely (nice decor, nice lighting which made it cozy, clean). We put a do not disturb sign on our door as didn't need the room to be cleaned for a 2 night stay. We returned from our day out to find a basket by the door with fresh towels and extra tea bags/milk/biscuits which was very much appreciated. The place was quiet and we slept well. The only thing that could be improved was the mattress. It was a little soft for us. Thank you for a great stay.
Good evening. Thank you for taking the time to complete our online survey. We take all feedback very seriously as we use this improve our hotel for our guests. Thank you for your kind words about our food and staff. W e look forward to seeing you again soon .
This hotel had very friendly staff. Had one or two small mishaps but over all very good for an over night stay. The function we attended at the hotel was very well executed and staff very efficient. The food was very good and hot which can you usually be a problem at some establishments.
Good Morning Sandra W, Thank you for taking the time to complete our online survey. We take all feedback very seriously as we use this to help improve our hotel for our guests. Thank you for your kind words about our staff and food. We look forward to seeing you again.
We were staying in the nearby Premier inn and tried to eat at the George pub nearby (DONT GO THERE) it was dreadful thank goodness we walked out as we found the restaurant of the Manor Hotel. The staff were lovely and the food even lovelier! If you aren't staying there still go for your food it's really really good!
Thank you for taking the time to give us your feedback and thank you for your kind words about our hotel and staff. I'm really glad you enjoyed your visit. We hope to welcome you back soon.
I went at this best western manor hotel on 10th october and I was utterly disappointed with this hotel. At the time of check inn receptionist refused to take payment in cash and asked only for credit or debit card.The room is alright but the furniture and bathroom fittings looks all tatty and old fashioned. It's the worst best western I have ever stayed.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. As our Hotel policy states all guests that stay with us need to provide a Credit/Debit Card to take payment on arrival. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
"As expected from Best Western - Above average experience"
Stayed for one night with dinner in the restaurant and breakfast next morning. Staff on it in terms of attention and readiness for check-in process. Room on ground floor clean and well presented despite being dated. Had everything one could expect including decent toiletries in bathroom. Breakfast a vast buffet with very decent service from attentive and kind staff. This is not haute cuisine but spot on for a hungry traveller. Check-out experince equally smooth with car park access codes well sign-posted by staff.
The Best Western Manor Hotel - Gravesend have ALWAYS been very freindly, helpful, efficient, and professional, with the hotel rooms and facilities always being immaculatelly presented. We`ve NEVER had any reason to complain or feel disappointed whenever we`ve stayed there.
Good Morning, Thank you for taking the time to complete our online survey . We take all your feedback seriously as we use this to improve our hotel for our guests. Thank you for your kind words about our hotel , and look forward to seeing you in the near future.
"Faultless stay with fantastic staff and food"
I stayed here for 2 nights on business. The bed was incredible comfortable, room very clean, there was a fresh smell of clean linen throughout the corridors which is always welcome. The food was fantastic. I'd highly recommend ordering poached eggs for your breafkast. The beef teriyaki noodle stir fry was STUNNING. Even their jacket potato with cheese and beans was spot on. The reason this hotel really shines is down to the staff. Nothing is too much trouble, all of the staff go the extra mile and are incredibly friendly and approachable. Best western as a brand should be very very proud of the team ethic the staff project from the Manor Hotel. A huge credit to Best Western and made the stay even better and less of a chore with being away from home! Special mention to Jodie who served in the restaurant on my last evening, she ran the show. Her interaction and attentiveness to the guests dining was fantastic. Really warm and accommodating whilst making people have a chuckle aswell. Sally helping me with technical issues the following morning before running an event at the venue was also an aballute delight. Again, nothing was too much trouble. Fantastic stay and would highly recommend here for any one looking for a faultless lovely stay.
Good Evening, Thank you for taking the time to complete our online survey. We take all your feedback seriously as we use this to improve our hotel for our guests. Thank you for your kind words about our food and staff. We hope that you return to stay with us in the near future.
Very friendly welcome, lovely touch putting kids sweets in the room (haven't had a refresher in years - loved it!), bed was massive too. All the staff were extra friendly, which is really appreciated when you're on the road a lot. Food was excellent, I had the fish medley starter and beef teriyaki stir-fry, both heartily recommended.
Good Evening, Thank you for taking the time to complete our online survey. We take all your feed back seriously, as we use this to help improve our hotel for our guests. We hope that you return to stay with us in the near future.
"Comfortably budget stay - but let down by food"
Stopped over on business - chose based on price, room OK, WiFi good, bed very comfortable, so looking like great value but let down by evening meal: ribs shouldn't be difficult to get wrong but they were completely tasteless. Had to leave before 05:00am so did not get a chance to sample breakfast but unfortunately won't be staying again.
Good Morning, Thank you for taking the time to complete our online survey. We take all feedback very seriously as we use this to help improve our hotel for our guests. Thank you for your kind words about our beds. I am sorry that the ribs did not meet your expectations, we would have been happy to change these for you. We hope that you will return to us so that we are able to better your previous stay.
This was booked for a coach full of us going on our annual bowls tour. This is one of the best hotels we have stayed in. Staff were polite and friendly. The room was brilliant and kept clean and tidy. The meals were were lovely . One lady on our table did not like anything on the menu but it was no trouble for them to offer something else. All in all a lovely stay and would recommend it to anyone.
Good Morning Margaret T, Thank you for taking the time to complete our online survey. We take all feedback very seriously as we use this feedback to help improve our hotel for our guests. Thank you for your kind words about our staff and rooms. We look forward to seeing you again.
This was a lovely hotel which was conveniently located for me work wise. The food was absolutely lovely - both the evening meal and the breakfast. The bar was short staffed and only one guy was allowed to serve which made drink service slow. The room was ok but for me it missed a few basic things which you normally get... for example a menu (there was reference to room service in the information book but no menu / price list - nor was there a main restaurant menu. The only thing in the room referenced 'bar snacks) There was tea / coffee making facilities but no takeaway cups which I've found really useful in other places. I also found my bed really lumpy so didn't get to sleep til late. There was a nice complimentary bottle of water though and the reception staff were incredibly helpful.
Thank you for taking the time to leave feedback regarding your recent stay with us.We appreciate all feedback and use it to improve on future stays. We are sorry that the bar service was not to your satisfaction and we will pass on to the bar manager your comments and staff appropriately for future. We have just this week introduced newly printed menus, i can only apologise for the lack of menus in your room - it may be that they were removed in preparation and to avoid confusion. Take away cups are provided in the restaurant, but thank you for the suggestion of having them in the rooms. We do hope you choose to stay with us next time you are in the area , always mention on booking any preferences you may have and we can allocate the most suitable room providing we have the availability.
"Good quality budget hotel, reception poor"
My Wife & I stayed here last weekend for Saturday night & overall we had a nice time. One thing that could be improved is the greeting (or not) at reception on arrival. I do like to be greeted with a smile when I arrive at a hotel & sadly here I wasn't. All the booking-in procedure seemed like too much trouble which was a shame. I was told at reception that I had to pay for the room up-front but that's not what the online booking procedure told me - when I booked online, it clearly stated 'payment on checkout'. When I highlighted this to the receptionist, I was told 'no, that's not correct', but when I persevered with my point of view I was told I would have to present my bank card to pay a 'credit guarantee'. Not a problem I thought, but I was asked to enter my PIN number for an amount which was higher than my room rate & when I highlighted this, more sighs! It got better after this & the room was OK, if somewhat dated. The décor in the room could do with an update, but the reception and bar area are very nice. Later-on during the evening, the receptionist was very good to phone around for a taxi for us for 19.30; she had to phone a few numbers before she managed to book one for me. Overall, a nice hotel & if it was with a smile, it'd be even better.
"Friendly Service & Banter & Good Gluten Free Breakfast Option"
We had booked this hotel at the beginning of the year. As we were attending a wedding in Southfleet. Shelby was really pleasant and made sure that the dietary needs were available for my wife, as she has a strict diet. The room was clean, on the two nights we stayed had a good night sleep. Nice choice of breakfast and the freshly made fruit for my wife on the Saturday was really appreciated, as well as the gluten free cereal and oat milk. The fruit smoothie (the yellow one) was yummy. Bethany was a star and was so attentive to my wife. Very pleasant staff and courteous throughout our stay. Just need to mention we have still not received our Best Western Card. We had booked in January of this year. Keep up the good work, your staff are a credit to this hotel.
Thank you taking the time to write this review, I'm glad that you enjoyed your stay with us and I have passed your kind words onto all of our staff as this helps our team to continue to deliver a great experience for our guests. I look forward to welcoming you back in the future.
Arriving at the hotel, the receptionist was most welcoming and helpful. Although we only stayed for one night, we were met with great service and friendly yet professional staff. The room was spacious and spotlessly clean, as was the rest of the hotel. Breakfast was a comprehensive choice and perfectly cooked. I have absolutely no negative comments for this hotel and will not hesitate to use them again when in the area.
Good Morning, Thank you for taking the time to complete our online survey. We take all feedback very seriously as we use this to help improve our hotel for our guests. Thank you for your kind words about our receptionist, staff and breakfast. We look forward to seeing you again soon.
I bought the honeymoon suite for my sister and although the room was nice enough I was underwhelmed by the service from the reception staff. I chased up the breakfast order as it did not arrive in time and the receptionists response was that she specifically had not received anything even though I said the order came down the night before. She then rang up to get the order again but it was too late for my sister to fully eat and enjoy when it finally arrived. There was also a further booking query they discussed with my sister that upset her even though they were in the wrong. I believe she did get an apology before checking out but it was all a little late by then.
Good Morning, Thank you for taking the time to complete our online survey. We take all feedback very seriously as we use this to help improve our hotel for our guests. After speaking to the receptionist that was on duty that morning, she has informed me that no pre-order form was handed in the night before. She was the receptionist on both the night before and the morning that the breakfast was required. However, after she had spoken to you, she called the room and tried to rectify the issue as soon as possible by taking another order, and asked the breakfast team to bring it up to the room as soon as they could. We apologise that the breakfast was too late for her to enjoy. We apologise that the stay did not exceed your expectations, and we hope that you will stay with us again so we are able to offer a better service.
We wanted a short overnight stay in Gravesend whilst visiting family. The Manor was ideal being conveniently situated and cheaper than the Travelodge. The staff were very helpful and pleasant and the hotel had a relaxed and homely atmosphere. Given the choice between a family run independent hotel and a soulless conglomerate give us a hotel like The Manor every time.
Thank you for your feedback regarding your recent stay with us. It is always reassuring to receive positive comments as we strive to provide excellent customer service for all guests and pride ourselves on the homely relaxed ambience at the Manor! We hope to see you again when you are next visiting your family.
This is a fantastic venue for a party. We needed a venue for a golden wedding anniversary party, that had it all, decent sized room, rooms to stay,bar, food and late finish time, this hotel has it all. I was a novice in party planning however with the help of the managers and the staff they made it a breeze. Throughout the evening they were making sure everything was ok and if we needed anything they were there to help. They were just brilliant. The bar is stocked with great beer and ales along with a selection of gin and the buffet was hot and plenty of food. The accommodation was clean, comfy bed and the bathroom was also clean. Breakfast was hot buffet and plenty of it. I highly recommend this hotel, I would stay again and definitely hold a party there again.
Thank you for your kind comments, we will pass on to the team. We are all very pleased that your party was a success and everyone enjoyed themselves. We hope to see you again soon.
We stayed here for a weekend visiting family. The staff where very helpful and polite. Food was really lovely and the room very comfortable. Everywhere in the hotel was really clean and well presented.
Good Morning, Thank you for taking the time to complete our online survey. We take all feedback very seriously as we use it to help improve our hotel for our guests. Thank you for your kind words about our staff, food and rooms. We look forward to seeing you again soon.
Thank you for taking the time to leave this lovely feedback. We value your positive comments as this enables us to provide good service going forward.
"Superb visit / perfect night's sleep"
My first stay at Manor hotel, and very pleased I chose it. Driving in to the spacious car park off the main road, reception is right in front. Very friendly, efficient check in. My room, (23), as at the back of the hotel. I'm a very light sleeper, and had requested a quiet room if possible. Mine was perfect; no noise from outside at all, very comfy bed, clean, well-appointed. Just right. I over-indulged at dinner, because frankly it was just so good, such good value and the staff were excellent. Veg soup, sizzling veggie wraps, and Eton mess. Everything was delicious, looked good and was served with a smile. I was so full I skipped breakfast the next day. Thanks to everyone at Manor Hotel.
Thank you for taking the time to write this review, we have passed on your kind comments to the staff and look forward to welcoming you back to stay next time you are in this area.
Fanatic value the food was top notch excellent choice and as the main was a carvery so you could eat as much as you like. Sirloin of Beef so v good quality and Turkey was so tender and lots of fresh veg and pots. Beats a Toby hands down on atmosphere quality and value for money. Staff attentive friendly and no rushing cannot recommend it enough.
Good Morning, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously as we use it to help improve the hotel for our guests. Thank you for your kind words about Valentino, and the rest of the staff, they will be passed onto them all. Thank you for your kind words about breakfast buffet, they will be passed onto the kitchen and breakfast staff. Also, thank you for your kind words about our bedrooms. We look forward to seeing you again soon.
Good Morning Nfinbow, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously as we use it to help improve the hotel for our guests. Thank you for your kind words about our rooms, breakfast and staff, they will be passed onto all areas. We look forward to seeing you again soon.
Good Morning Thomas H, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously as we use the feedback to help improve the hotel for our guests. Thank you for your kind words about our receptionists and Rebecca, they will be passed onto them. We look forward to seeing you again soon.
"Brilliant venue for wedding reception"
Thank you for taking the time to complete a review of your recent wedding function with us. We take all feedback very seriously as we use this to help improve our hotel for our future guests. We will pass on your kind words about our hotel, staff and food to the team involved with your function as it is always great to receive such positive comments. Our large Manor suite is a superb room to hold such an event with everything in the room including the bar, has all your guests happily celebrating together. We do provide a good selection of room types for the guest accommodation too so all can meet up and share breakfast time together! We are pleased that we helped towards making a memorable day a special one that you enjoyed .
"Feel like we are part of the family"
My husband and I stay here a lot and the staff take great pride in making us feel like part of the family whilst still feeling like valued guests. From an ordinary visit to birthday, Valentine's and Christmas, we could not feel any more cared about and the standards never slip. My husband is disabled and in a wheelchair and they always make sure that we have everything we need. We couldn't ask for more.
Good Morning Sam, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously as we use this to help improve our hotel for our guests. Thank you for your kind words about our staff, they will be passed on. We look forward to seeing you again soon.
"Great hotel just of A2"
Good Morning David G, Thank you for taking the time to complete our online survey. We take all feedback very seriously, as we use the feedback given to help improve our hotel for our guests. Thank you for your kind words about our reception, rooms and breakfast. We look forward to seeing you again soon.
Stayed for 4 nights on business. Room lovely and clean. Food excellent, especially the yogurt and fruit pots for breakfast. Bacon was good too. Evening meal had lots of choice. Fabulous G&T. Towels big and fluffy. Would definitely stay again.
Thank you for staying with us and your great review! I'll pass your comments on to the staff. We hope to see you again soon. Kind regards The Best Western Manor Hotel.
i have recently stayed in this hotel for the first time very useful transport links around Gravesend and would deffo be back soon!!! was delighted with the hospitality and kindness of staff one gentleman in particular (think his name is George?) who payed extra attention to our needs and ensured our stay was delightful. would deffo recommend this hotel to a friend. also lovely breakfast!
Good Morning, Thank you for taking the time to complete our online survey. We take all feedback very seriously as we use this to help improve the hotel for our guests. Thank you for your kind words about George, they will be passed onto him. Thank you for your kind words about our breakfast. We look forward to seeing you again soon.
"What an amazing New Year's Eve"
A big thank you to Nick and all the staff for an amazing day . We booked in at 1400 ,soon after we had our afternoon tea , a fabulous selection of sandwiches a pastries then retuned to our rooms to prepare ourselves for the evenings entertainment,we retuned at 1800 for drinks reception with wonderful canapés before taking our seats for dinner , an absolutely beautiful selection of courses followed by a truly enjoyable night , then a good nights sleep before a wonderful breakfast , so impressed our party booked for next New Year's Eve on our departure . Thanks again Nick .
Good Morning Anthony, Thank you for taking the time to complete our online survey. We use all feedback to help improve our hotel for our guests. Thank you for your kind words about our New Year's Eve party, afternoon tea, our bedrooms and breakfast. We look forward to seeing you for the New Year's Eve party at the end of the year. We hope you have a Happy New Year and look forward to seeing you again.
"Friendly hotel ideal for business travellers"
I regularly use this hotel when I am in the area on business, I have always found the staff very friendly and very helpful, the food is pretty good and the rooms clean and decorated to a high standard. There is plenty of on-site parking and the WIFI is very reliable. I would recommend this hotel to my colleagues and friends.
Good Morning Leonsmith, Thank you for taking the time to complete our online survey. We take all feedback very seriously as we use this to help improve the hotel for our guests. Thank you for your kind words about our staff, food and our rooms. We look forward to seeing you again soon.
"Quiet and comfortable, handy for Ebbsfleet."
Very welcoming reception staff. Very close to the A2/M2 but surprisingly quiet. The plumbing could do with an upgrade as the radiators are quite noisy and the shower temperature is a bit temperamental. The food and bar prices are reasonable and the cooked breakfast is also good. Overall a good hotel and will use it again when working in the area.
Good Morning Geoff, Thank you for taking the time to complete the online survey. We take all feedback extremely seriously and use feedback given to us to help improve the hotel for our guests. Thank you for your kind words about our food and bar. We hope that the radiators and shower have not hindered your return to us, as we look forward to seeing you again soon.
Rooms old fashion but very clean and good value with a very good breakfast.Staff were very good and helpful. Handy for Gravesend and surrounding area. Beds were very comfortable for us but might be a bit soft to some.
Good Evening, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously, as we use it to help improve the hotel for our guests. Thank you for your kind words about our beds. We look forward to seeing you soon.
Enjoyable stay in a good hotel easy access to and from a major route (A2),No need to use a budget hotel when this option is available. Excellent for price, comfortable room, good food, friendly staff and secure parking. All go to make a good overnight stay.
Good Evening, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously, as we use it to help improve our hotel for our guests. Thank you for your kind words about our staff and food. We look forward to seeing you in the future.
We stayed for one night in an executive room (well worth paying the extra) which included breakfast. The room was clean, comfortable and the bed was a Superking with nice pillows and bedding. We asked for a quiet room with a bath and the staff provided this request. We ate a quick meal in the bar but this was not so good. The burgers were hard and dry and there wasn't a side of coleslaw as it said on the menu. There wasn't a member of staff readily available to mention any of this so we left this complaint unsaid as we were in a hurry for an appointment. We would not recommend the bar snacks. Breakfast was fine. We are rating the accommodation and not the meal.
Good Morning Janet E, Thank you for taking the time to complete our online survey. We take all feedback very seriously to help improve the hotel for our guests. Thank you for your kind words about our bedrooms and breakfast, it will be passed onto the relevant departments. We are sorry that the bar food was not up to standard. We hope this has not hindered your return to us. We look forward to seeing you again soon.
"Another superb long weekend stay"
We were here for another annual function, just superb, as always. The staff, the room (10), the function and obviously the food, beware of the "afternoon tea and cakes ?? " they are very, very tasty, BUT, very filling, making eating the main meal a problem, and it was superb!!! as well, still next year I'll remember (LOL). The only complaint ?? Was that the toilet handle in room 10 was very, very loose, I did mention it too the receptionist, so hopefully it's now fixed ???. But we'll be back.
Good Morning, Thank you for taking the time to complete our online survey. We use the feedback to help improve our hotel for our guests. Thank you for your kind words about our staff, the function and food, they will be passed onto all the departments. Thank you for informing us about the toilet handle. We look forward to seeing you again soon.
"Great people - great service - great food"
A solid business hotel with great people, great service and good honest food. The location near the motorway makes it ideal for me when I am visiting clients that side of London. I've now booked up my next five visits to the area using this hotel as my base.
Good morning, Thank you for giving us such a great review. I am glad you enjoyed your stay with us and look forward to welcoming you back very soon. Kind regards The Best Western Manor Hotel.
Good Morning Dawn W, Thank you for taking the time to complete the online survey. We take all the feedback given to us very seriously, as we use it to help improve the quality of the hotel for our guests. Thank you for your kind words about our rooms and breakfast selection. We look forward to seeing you again soon.
Good location particularly for Brands Hatch. Bedroom was very good and clean. Our meal in the restaurant was excellent. The staff were very friendly and helpful. There were plenty of parking spaces. The wifi was good.
We arrived early as we were going to a family wedding close by. We did not expect our room to be ready but we were meeting the groom and had to get to the venue early as my partner is the father of the bride. The lovely lady on reception went out of her way to get our room ready early. She even gave us a drink voucher as we had to wait a short time. The housekeeping staff were fabulous, and the room was spotless. Lovely big room with bath and shower. Best of all the window opened. On the way to breakfast the staff were asking how the wedding went, which was kind of them. Whoever trains the staff deserves 10 out of 10. Breakfast buffet was very tasty and fresh.
Good Morning Yvonne, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously as we use the feedback given from guests to help improve our hotel. Thank you for your kind words about our receptionist and housekeeping staff, along with the breakfast staff. Thank you for your kind words about our rooms. We hope to see you again soon!
"My stay at the Best Western Manor Hotel, Gravesend"
A very comfortable Hotel. Staff were extremely helpful and food of good quality and a reasonable price, The Hotel is easily accessible from the main motorways and close enough to the Bluewater shopping centre. Would definitely stay again. Book early as it gets fully booked well in advance, no surprise!
Visited for the Bank Holiday Monday to see the Historic Chatham Dockyard for the BBC Call the Midwife tour. Hotel about 10/15 minutes from the docks, and just off the A2. Perfect location for us. Nice big comfy twin room, enjoyed by myself and my mum. Requested a downstairs room, and it was lovely and quiet. Tea, Coffee and Hot chocolate provided in rooms. Spotlessly clean room. Breakfast was beautiful. Cooked to order Full English and Help yourself Continental breakfast; fresh fruit, yogurt, fresh croissants and danish. Cereals and toast.Full English beautifully cooked. Only downside to our stay was the housekeepers walking in on us twice whilst getting ready in the morning. other than that, we will definitely be back.
Good Morning Kelsey H, Thank you for taking the time to complete our online survey. We take all feedback very seriously and use the feedback to help improve the stay for our guests. Thank you for your kind words about our hotel and the restaurant breakfast. They will be passed onto the kitchen. We look forward to seeing you again soon.
"Better than average service attitude"
This is a good hotel with good facilities, they serve good breakfast; we were pleased that they offer secure parking. Even it's a Best Western Hotel with many sister hotels - this hotel offers great service. We pointed out some problems with the room and they have acknowledged the problem straight away. This is the reason I score higher as we appreciate very much if staff helps to make their guests happy. Highly recommended.
Thank you for taking the time to write this review and thank you for your kind words regarding our staff who strive to make all of our guest's stay a memorable one. We do encourage all of our guests to let us know of any issues that they may have so we can rectify them whilst they are with us. I will pass on your review to our staff as this helps them to deliver a great service and I look forward to welcoming you again in the future.
Car park is well organised and the gentleman in reception was very friendly and helpful. The room was easy to get to and was laid out well. There was a restaurant in the hotel but I did not need it this time. On departure there was a lady and a gentleman in reception and again there were very friendly and helpful.
Good Morning Robert T, Thank you for taking the time to complete our survey. We take all feedback extremely seriously and use it to help improve our hotel for our guests. Thank you for your kind words about our reception staff, they will be passed onto the reception team. We look forward to seeing you again soon.
"Terrible, tatty, grubby, overpriced. Do not go here."
DO NOT STAY HERE. Stay at a Premier Inn or Holiday Inn. I stay at hundreds of hotels around the world on business, and this sticks out as one of the low points. I cannot understand people giving 4 star reviews - maybe they were planted by employees. Tatty, tired, grubby place. The "executive room" was supposed to have an extra large bed, it did not - it had 2 pushed together, both with saggy, lumpy uncomfortable mattresees with cheap duvets and really thin, cheap pillows. The bathroom was tatty - rusting bath fittings, a shower curtain with mould along the bottom edge, a shower that was fixed to the wall and could not be adjusted. The room was hot and stuffy, and opening the window did nothing, except allow the noise in from the A2 (right outside the window) . Closing the window did not reduce the noise anyway. There is no air con. The wifi was so slow I gave up trying to get my emails. I had checked in at about 7.45 pm, after a day of driving. I had a shower, packed my bags, and left again, at 9pm - I preferred to drive 5 hours through the night to get back to the West country rather than stay at this place. At almost £90 for a night, it was really overpriced, and nowhere near the quality of a Premier Inn. This was money down the drain. Date of visit August 2017 (Saturday).
Thank you for taking the time to write a review of your recent stay. I am sorry that your stay was not up to your expectations. We take all feedback very seriously and use it to improve for future guest stays. Genuine guests have left genuine reviews - both positive and negative - and I find your comment that staff have "planted" reviews rather unfair. It would have been more helpful if you had mentioned your dissatisfaction at the time of your stay so we could have assisted you with any issues that you may have had. Our executive rooms do have a larger bed, it is Kingsize and is infact a zip and link bed used by many hotels all over the world as you are probably aware. However we do add a luxury topper to the mattress and do have pillow menus available to cater for all guest tastes. Our refurbishment programme is ongoing and we are continuing with our next phase when the summer season quietens. I would also like to address the noise issue as we are not right next door to the A2 as this was actually moved several years ago and is now further away. Again had you mentioned to the receptionist that you were not happy we could have tried to find you a more suitable room, even though the Executive rooms are in the quiet corner of the hotel or we could have provided you with a fan had you found your room "stuffy". All of our bathrooms are checked on a daily basis and should we find rust and mould we will replace the said items. It is a shame that you did not tell the receptionist on your departure of any issues as we would have liked to have had the chance to rectify them or maybe we could have called the Premier Inn next door where you could have stayed for £105.00 room only.
Second time of staying at this hotel. Stayed in the suite. Decor nice, spacious room with corner sofa and four poster bed. Fridge included in the room. Bathroom clean. Extra towels were available. Staff very friendly and helpful. Bar prices what you'd expect for a hotel. Plenty of parking. Breakfast tasty - full English. Only continental breakfast available for room service.
Good Morning, Thank you for taking the time to complete our survey, we take all of our feedback very seriously, as we use it to help improve the hotel for our guests. Thank you for your kind words about our hotel and our breakfast- this will be passed onto the chefs. We are looking forward to seeing you again.
Very nice hotel and clean rooms, food was lovely and hot, all staff very welcoming and helpful. Being a crane driver they coned off an area for me so i could stay. I would defiantly stay again if passing through the area.
Good morning, Thank you for taking the time to send us your feedback. We take all comments very seriously and use them to continuously maintain and improve or high standards. I am glad you enjoyed your stay with us. I will pass your compliments on to the staff, and we hope to see you again soon. Kind Regards The Best Western Manor Hotel.
"Lovely family room disappointing breakfast"
Stayed here Wednesday night after a family wedding at the knowle country house. When booking the family room with breakfast next morning I did think it was a little expensive but when we arrived and was given our key the room was definitely worth the price. You walked in and had a double bed in the first room then walked round the corner of the room in a separate it and there were 2 single beds, we had a wardrobe bedside tables a chair and a desk with a chair. The bathroom was huge with plenty of space to share it. The room was great plenty of space shame we only used it to sleep. When we got up the next morning there was 30 of us for breakfast which we had been told we needed to be down for 8.30 when we got there and went to get breakfasts there was not enough cooked breakfast loads of us left waiting for a long time juices were near enough empty it was such a let down as having been told when we needed to arrive for breakfast and they knew how many of us would be down.
Thank you for taking the time to write a review of your recent stay with us. We value all feedback and use it to improve the experience for future guests stays. I would like to take this opportunity to apologise for your disappointing breakfast experience. I was present on the morning in question and although all staff had been informed of the size of your party it had not been confirmed with the breakfast chef on duty. They had in fact got the total of 12 guests and not 30 as it should have been! Once the error was realised the breakfast items were cooked and presented as soon as possible, and I do apologise for this mistake and the wait endured. I was very honest at the time and did explain to your party the reason for the lack of food and it is extremely embarrassing as a hotel to have this occur. The breakfast staff have been informed of your disappointment and re training is being given to all staff particularly with regards to replenishment of items throughout the service. Once again on behalf of all the staff at the Manor Hotel and myself please do accept our sincere apologies. It is lovely to hear that you were impressed with the Family room allocated. I do hope you will return to stay with us again soon.
This hotel is ideally located near to Ebbsfleet Eurostar Station. The staff are friendly and willing to help. The food is good but unfortunately the registered breakfast opening of 0700am is a bit late for many users, although, luckily the staff are in and active before this time. Booking is not easy since, apparently, the availability of rooms seems to diminish quickly resulting in quite an expensive product.
Met 7 friends for afternoon tea. Very good Good choice of sandwiches, scones and cakes Limitless tea and coffee Very good service Comfortable seating and quiet We we not rushed at all. We will be going back.
Good evening, Thank you for taking the time to give us your feedback, i'm glad you enjoyed your afternoon tea. We take all comments from our guests on board and use them to improve our service. We hope to welcome you back to the hotel soon.
Got put to stay in here by my company whilst at college! Rooms were lovely and clean every time we came back and staff were very welcoming! When it came to dinner, the food was lovely and the waitresses were amazing and very friendly! Thoroughly enjoyed my stay!
Thank you for taking the time to give us your feedback, we're glad you have enjoyed your stay with us here at the hotel and take all our guests comments on board to help improve the service we provide. Thank you for your kind comments regarding the waiting staff, I will pass them on for you. We look forward to welcoming you back to the hotel soon.
We held our ladies night at The Best Western and I have to say the room looked stunning. The staff who worked on the night were exemplary and professional. The only complaint, strange to say however the portions were to big especially when you are hoping to have a good drink. Thanks to Nick and his team.
Good morning, Thank you for taking the time to send us your feedback. We take all comments very seriously and use them to continuously maintain and improve our high standards. I am delighted to see you enjoyed your Ladies Night with us, I will pass your wonderful comments on to the team, and I am glad your guests enjoyed the entertainment and food with us, even if the portions were on the larger side. If we can be of any further assistance please do not hesitate to contact a member of the hotel.
"Great choice for my family"
Thank you for your feedback, it will be passed on to all departments to share with the team. It is valued and appreciated. We look forward to welcoming you back soon!
"this was not a planned stay"
Good Morning Graham, Thank you for taking the time to complete our survey. Your feedback is very important to us as it helps us to improve the quality of the hotel for our guests. Thank you for your kind words about our staff and Dave. We will pass them onto all of the staff. We look forward to seeing you again.
Good Morning Mark, Thank you for taking the time to complete our survey. We take all comments about our hotel very seriously, as we use them to help improve the quality of our guests stay. Thank you for your kind words about our restaurant and our rooms. We look forward to seeing you again soon!
"Nights stay for Ladies Night"
The hotel hosted a Ladies Night of a friends Masonic Lodge. The evening commenced with a 3 course meal of Pate, Roast Beef & Pecan Pie followed by dancing to Diamond. The food was excellent as was the entertainment. The guitarist even showed me the intro to Smoke On The Water. All I need now is to catch up on about 60 years of guitar lessons! The only downside was I couldn't fathom out the shower probably down to me. The room was well appointed and had a king size bed, I slept like a log but my wife was disturbed as usual by my snoring. Breakfast was a buffet and had lots to choose from but don't ask me to make tea as I picked the wrong bags. All in all a nice stay.
Good Morning, Thank you for taking the time to give us your feedback, I'm glad you had a good time at the Masonic Lodge event and that you thought the food was excellent. One of our friendly team members would have been more than happy to help you with the shower. We hope to welcome you back to the hotel soon.
"Very very impressed. Gluten Free service second to none."
Good Evening, Thank you for taking the time to complete our survey. We take all comments very seriously, as we use them to help improve the hotel for our guests. Thank you for your kind words about our restaurant and our staff, they will be passed onto them. We look forward to seeing you again.
Good afternoon, Thank you for taking the time to send us your feedback. We take all comments very seriously and use them to continuously maintain and improve our high standards. I am pleased that all staff made you feel very welcome - I will pass your regards onto them. The hotel is currently under going refurbishment to be modernized. It's great to hear that you really enjoyed dinner in our restaurant which is award winning. We all hope to see you again very shortly. If we can be of any further assistance please do not hesitate to contact a member of the team.
Decent hotel - friendly, professional staff. Rooms are comfortable, a little dated but OK and reasonable value if booked early enough. Well situated with decent road links. Overpriced breakfast takes the edge of it though. Out of balance with room rate so much @ £17 !!! so much so that I skip this or either walk up the road to the George pub (2 mins) to get pretty much the same at half the price or hit Starbucks or something. this is unfortunate as I did used to breakfast here when it was more affordable and admittedly it is quite a good offering.
I popped in to ask if they did coffee / teas whilst driving out for the morning with my 92 year old mother. The receptionist couldn't have been friendlier.. We had two Mocha coffees and a sandwich to share. The service was excellent and the food fresh and appetising.
Friendly staff. Plenty of secure parking. Brilliantly fast free WiFi. After reading previous reviews I expected room to be "tired" but that wasn't the case. No chips in the furnishings. The teak furnishings & floral fabrics used in BW hotels is not modern-looking & not to my taste but everything was in good condition, clean & comfortable. Cheaper than Premier Inn whose price went up every time I looked. Will stay here again.
Good Morning, Thank you for taking the time to complete our survey. We take all comments very seriously and use them to help improve the hotel for our guests. Thank you for your kind words about our staff and our hotel. We hope that you will stay with us again soon, as we look forward to welcoming you back.
Quick stay but very comfortable stay. Nice room, lovely breakfast and friendly breakfast staff. Bar stays open until 01:30hrs for residents. Very near the A2 so great place to stay if visiting Gravesend.
"Overnight stay with Dinner Dance"
The hotel lounge and lobby looked nice. The rooms however were stuck in the 80's Fleur de lys green and cream wall paper and curtains with pelmets hanging down. The bathroom was dated and towels were minute. Only one flat pillow and the door didn't close on its own, so shut it yourself. Staff very friendly and food during dinner was nice. Breakfast was not the best but passable. Cooked breakfast available, all food left under heat lamps so over cooked and fruit juice tasted like "tip tops" free wifi with code from reception. No lift.
Thank you for taking the time to give us your feedback. We take all our guests comment seriously and use them to improve our service. Please be aware we are currently undergoing an ongoing renovation at the hotel. If you required more towels and another pillow one of our team members would have been more than happy to provide those for you. We like to get the opportunity to rectify any issues at the time. We hope to welcome you back to our hotel soon.
"Great stay for Eurostar travellers from Ebbsfleet"
Spent 1 night before travelling from Ebbsfleet. Great value for B&B which included breakfast, a taxi to the Eurostar terminal and parking for our car for 5 days. Spotlessly clean throughout, nice room, tea/coffee tray in room, helpful staff and a very good breakfast.
"Great Service, Comfortable Rooms and lovely food"
Stayed at this Hotel for the Weekend while visiting Brands Hatch. Check in quick and efficient with a smiling Receptionist which makes a great first impression. Rooms comfortable and very clean. Used the bar and Restaurant and found both to be well organised and again with smiling staff that could not do enough for you. The food was good and service quick and efficient. I would stay again and recommend to anyone looking for a base to visit Brands Hatch or even Blue water for Christmas shopping as this is only 15 minutes away In all a great weekends racing and a lovely stay in this friendly Hotel BRILLIANT!!!
Good Morning, Thank you for taking the time to complete the online survey. We take all responses extremely seriously as they help us to improve the hotel for future guests. Thank you for your kind words about our all our staff, about the rooms and about the bar and restaurant. I will pass them to the different departments. We look forward to seeing you again soon.
Stayed two nights as guests at a wedding arrangement. Clean, comfortable, great breakfast, good dinner, well handled wedding setup. Was worried about noise because of the proximity to the motorway but didn't hear a thing. No safe or fridge in our room - but to be fair we didn't ask either - and the entire accommodation area was locked and only openable with a room key.
Thank you for taking the time to give us your feedback, I'm glad you enjoyed your stay with us. We do not currently offer the option of a safe in the room, however we do have fridges should they be requested. We take all our guests comments seriously, and we hope to welcome you back soon.
Was a bit concerned about it only having 3 stars but shouldn't have worried because it was every bit as good as any of the other Best Westerns we have used! Can only think that the "lack" of a fitness centre etc. is why it is so rated!
Thank you for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.
"I would avoid this place at all costs"
Stayed at the Best Western Manor around a month ago with some friends when we went for a night out in Dartford. The hotel was nice, a little bit old fashioned but very clean. We have no complaints about the cleanliness of our room at all. The hotel is very cosy and all of the staff seemed very friendly. The staff at breakfast were great!! We only had one complaint about the hotel and that was the night porter who was on duty the night of our stay, if I remember rightly I think his name badge said Dave. We came in quite late as we had been for a night out, when we arrived back at around 2am he seemed annoyed that we were coming in at this hour. We didn't realise that there was a curfew on the time that we could come in?! We asked for some glasses of water to take to our room with us but we were told to use the taps in our bathroom. When we got in he was sat behind the reception desk with his feet up on the counter, letting the hotel phone continuously ring out! This man was extremely unfriendly, quite intimidating and also very unhelpful. This let the stay down for us, we would be happy to return to the hotel as long as we could have confirmation prior to booking that this night porter would not be on duty on the night of our stay!!
We arrived to construction work in the foyer. Not a big deal as it was far from our room and they'd be finished by 6pm anyway. Our room was a total disappointment compared to online pics. It was dark, old fashioned and dreary. The furniture was old, the view was off trees and this back of someone's house and the curtains and cushions were really shabby. The room however was very clean! The long narrow corridors were so terribly old fashioned with early 90s wall paper and random tiled sections of wall! We had a small issue on our first night where there was a sound penetrating our room - like a Hoover or hairdryer that was left on .... Couldn't pinpoint it but it was incredibly headache-inducing just by its constancy. We mentioned it to the staff on the reception desk and she immediately gave us breakfast for both mornings free of charge as an apology (we weren't looking for anything) and went up to investigate. It turned out to be a heater on full whack in another empty room and it was literally hopping!! She sorted it though! And with a smile! We are some bar food on the first night - it was lovely and bar staff were friendly. Breakfast on both mornings was lovely - plenty of everything a self service coffee, tea and hot choc, croissants, cereal, fruit and hot food! We booked dinner on the second night in the restaurant - didn't really hit the spot unfortunately! Staff were lovely but food was overlooked and dry and a bit over priced. In general, I wouldn't complain about the place but I do think that the standard could be a bit higher in the rooms and the dinner!
Thank you for taking the time to give us your feedback, we are currently going through an ongoing renovation hence the workman in the foyer. We do have a sign in our reception are notifying all our guests of this. The location of the hotel offers easy access to all transportation routes, and therefore does not have a lot of grounds offering rural views. However we do have country parks and walks beside the hotel. It's always better to mention any disappointments at the time of stay as we are always more than happy to deal with any issues as they arise. Our menu changes on a daily basis, and our chefs can happily provide alternative choices if requested. We hope this does not deter you from returning to us, and we hope to see you again in the near future.
We stayed overnight for a family event. We were all well looked after and enjoyed a pleasant stay, no complaints with any aspect of the visit. Food and food/bar service all great, very helpful and friendly staff all round.
"Good stay, comfortable and clean."
We just had a one night stay here. The hotel is old but kept very clean. The lady on reception was very helpful and friendly. The room was comfortable, the loo was a bit temperamental and didn't always flush. I would also love to see an electric socket near a mirror for drying hair without having to move furniture to get to one.
Good Morning, Thank you for taking the time to give us your feedback, here at The Manor we pride ourselves on the cleanliness of our hotel and our housekeeping team work extremely hard to keep it up to standard, so I'm pleased it was up to your standards. I will ask the maintenance team to look at the toilet that was in the room, however we would have been more than happy to address the issue whilst you were staying with us. We're glad you enjoyed your stay with us and we hope to see you again soon.
Good Morning Morhaf, Thank you for taking the time to complete the survey, all responses help us to continue to or improve the service we can offer to our guests. Thank you for your kind words about our reception staff. I will pass on the kind words to the receptionists. Also, thank you for your kind words about our rooms. We look forward to seeing you again.
"Comfortable hotel for business stay"
Stayed 2 nights last week whilst on a business trip. The hotel is well placed just off the A2, but is quiet and well located for the Dartford crossing. Very friendly staff throughout and the restaurant was pleasant, albeit offering a limited menu, but something for everyone, and the food was well cooked and presented. The breakfast was especially good, with lots of choices - both hot and cold. Worth mentioning for the business traveller that the WiFi was exceptionally strong and quick - if only other Best Westerns could be as good!
Good Morning, Thank you for taking the time to complete our survey; as the feedback we receive we take very seriously and use it to help improve the quality of the stay for our guests. Thank you for our kind words about our staff, I will ensure that they are passed onto them. Thank you also, for you kind words about our restaurant and breakfasts.
"Average Hotel in Average Price"
To be fair, this hotel was average according to its price. I had one night stay after a very long journey from Cumbria. Staff were helpful. The lamps at the bed side were not working, and i was not feeling very happy about it. The looks of the hotel itself very not very attractive. As you enter, it seems like the building is old, but yes they kept is clean and well maintained. Breakfast was great, almost everything was available in buffet. Free parking was available for customers.
Good Morning, Thank you for taking the time to complete our survey, as the results from the survey help us to improve the stay for our guests. Thank you for your kind words about our staff, I will pass it on to the relevant departments. I'm sorry that the lamps by the bed were not working for you, I will ask the Maintenance team to look into getting them fixed. Thank you for your kind words about the cleanliness of our hotel, I will pass this on to the House Keeping Team. Thank you for the kind words about our breakfast that we offer. They will be passed onto the Chefs and Kitchen Staff.
We stayed overnight for a banquet. The food was delicious and the breakfast was excellent. Room comfortable and well-appointed. Shower hot. Staff friendly and helpful. Drinks prices are high - two soft drinks cost nearly a £5. Wine which was excellent £18 a bottle!
Good Morning John, Thank you for taking the time to complete our survey. Each survey that is completed helps us to improve the experience for our guests. Thank you for your kind words about the restaurant and breakfast meals, these kind words will be passed onto the kitchen staff. Thank you for your kind words about the staff, I will pass them on to the relevant departments. I hope the pricing of the bar drinks does not put you off coming again, as we look forward to seeing you again.
"Nice hotel.. Breakfast and evening meal nice. "
We stayed for the night family off 4 very comfy bed room had everything needed not the cleanest bathroom found a few hairs, we decided to dine there for the evening was really nice food, staff really nice and think was the manager of the restaurant was very good with our 1 year old kept making him laugh. Food was a little expensive. Breakfast was above average lots off choice very nice.
Good Morning, Thank you for taking the time to complete our survey, we take all the comments very seriously as we use them to help improve the stay for our guests. Thank you for your kind words about our restaurant and staff, they will be passed onto them. Thank you for your feedback about the bathroom, it will be passed onto the Housekeeping Team. We hope this has not put you off coming back to us as we look forward to seeing you soon.
Very convenient for motorways. Modernist building with comfortable public spaces and nice bar. Room was good size and what you would expect. What I didn't expect was 1 small window which only opened a few inches and no air conditioning, especially in a modern hotel, which was quite horrid on one of the hottest days in the year, or any time come to that. Food was average.
Thank you for taking the time to complete our survey. Thank you for your compliments on our bar. Unfortunately, the windows only open a few inches due to safety reasons, however, we do have fans available upon request. Thank you for your kind words, I will pass on your feedback to the Maintenance Team.
The hotel is very professionally run, the staff very helpfu, accomodating and polite, the rooms are spacious and very clean. The breakfast is above average for variety and quality very good value for the money.
Chose Manor Hotel for location and availability. Has had refurb since last at hotel for conference. Greeted by helpful receptionist. Quick check in. Offered assistance with baggage to room. Room a bit dated, but clean and adequate for needs. All mod cons - hot towel rail, comfy twin beds, ceiling fan. Surprisingly not as noisy as expected when opened window and being located next to A2. Bar prices reasonable and took advantage of the 'gin specials' on offer. Breakfast very tasty. Plenty of cooked and continental breakfast foods. Staff very friendly. Would recommend.
Thank you for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. Glade to see you enjoyed our Gin Specials and our breakfast is always a good way to start you day. I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.
"Is this the worst "Best Western" in the world???"
I was sent to this hotel (with taxies and rooms paid for) by another hotel in Gravesend. They asked if the Best Western was all right and I said yes, knowing that they have a good reputation around the world. How wrong could I be? I arrived early in the morning the "doors are always open" were locked! But a member of staff did let us in. We went to the reception desk and were met by a very rude receptionist. I had paperwork from the hotel and introduced myself. The receptionist demanded that I produce the credit card from the other hotel that had made the booking. When I explained that I didn't have the credit card he demanded immediate payment in full before we were allowed to see the rooms. That was no problem as the hotel had given us cash but the receptionist started to argue with us saying that we couldn't pay by cash and had to pay by the credit card that was used for the booking. He then demanded to speak to the Manager of the other hotel and phoned him up and started arguing with him about the booking. This went on for some time and I was really fed up with it all and eventually he accepted the cash and handed us our room keys. We were left to find our rooms ourselves. When we arrived at the rooms and opened the doors it was really, really hot stuffy and smelly! We looked for the air conditioning but there was none. There was a fan in the bathroom but it didn't cool the room down much. I then went to unpack my bag. Took out my long dresses and opened the wardrobe. But the wardrobe was split into two with a rail in the middle and was only suitable for hanging up men's suits and shirts. There was a trouser press but no iron. There was simply nowhere in the room to hang up my long dresses. Come on Best Western this is 2016! You will pay New York prices to stay here and the rooms are poor and service awful! I would strongly advise you to check out the alternatives before you book here because once you are here it is "like it and lump it" you are miles from nowhere!!
"Typical Best Western... Bit dated style but clean and great for a roof over head."
Clean room, bit old fashioned but the bar area is nice. Food is reasonable. Nice and cool with a ceiling fan. Good facilities. Chose for the location as was working down in Kent. Helpful staff. Wifi not the best but all in all, great for what I needed.
"Super Afternoon Tea for Two"
Went to the Manor Hotel for a Groupon deal of afternoon Tea for Two, - what a lovely surprise!! Once greeted & seated, we were given a jug of iced water, followed by a glass of prosecco each, a large pot of tea, + another pot of hot water in case we wanted to have the speciality tea's provided & then an assortment of finger sandwiches served on a generous bed of salad, hot sausage rolls, warm scones with plentiful cream & Jam, white chocolate profiteroles drizzled with raspberry, chocolate cake & lemon cake, it was delicious, and then another pot of tea arrived, wonderful. Good food - good service & pleasant surroundings, Well done.
"Staff were helpful and friendly"
Good Morning Robert, Thank you for your kind words about our hotel, and we thank you for staying with us for your visit to Gravesend. Thank you for signing up to our database, we will contact you when we have offers available. If you have any further questions please do not hesitate to contact a member of the team.
"Friendliness of staff earn it an extra star."
In terms of structure, facilities and location I would normally have given 3 stars. Yes it's very close to the motorway, but Gravesend itself is a car ride away. If you don't want to have your evening meal at the hotel, then it's a car journey, (we were 'warned' off the local pub, and the reviews here on Tripadvisor would indicate correctly), so if you all want to drink it's about a £16 return trip taxi ride. My room was ok, but hot and uncomfortable at night in the recent warm weather, as there's no air-conditioning. Opening the window was an option, but directly outside my room were the air-conditioning units for somewhere downstairs, and you can also be disturbed by the traffic noise from the nearby motorway. However, breakfast was very good and the staff excellent and helpful. The night staff were very good at opening the bar and serving us drinks when we returned at about 11:30 after a very long and hard day at work. I'd stay again on a short trip, but would not fancy being there for more than a few nights due to the location, and especially if it was during a hot spell.
Thank you for taking the time to write your review, we strive to make our guest's time with us as memorable as possible. Regarding the heating, if you had mentioned to a member of staff during your stay that your room was too hot we would have been more than happy to provide a fan for your room. I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.
Handy for motorway network M2/M25, room and hotel in general is dated but clean, free internet was excellent, new TV with freeview in room, had a nice bar meal, £4.50 a pint and bar staff excellent, breakfast was a buffet and ok. Would stop again if working in area. Have a BW Diamond card but meant nothing !
We had a wake for my Dad's funeral at the hotel and my family stayed over. The staff were very helpful and attentive from the moment we booked and on right through our stay. The function room was very pleasant with a lovely afternoon tea served and a bar in the room. Our rooms were great and my family had room 101 which had a double bed and 2 twins in separate areas. Lots of room for us and our grown up daughters. the whole hotel was spotless -we saw one member of staff meticulously cleaning the skirting boards and polishing the brass risers on the stairs. We would highly recommend the hotel. There isn't anywhere as nice in the area.
booked lots of rooms for my 50th. Well what fun we had! Let us use the bar till late, may have given us the wrong room but hey ho what's a mix up between friends. Everyone was most pleased! Breakfast is fab!
Thank you for taking the time to complete our survey, we are glad that you had a good time for your 50th. We take on all feedback that we are given by our guests. We hope that you stay with us again soon.
Stayed at the hotel after a family wedding. Really impressed, lovely comfortable mattress, clean and a good breakfast. I saw the note about the cost of the room, we actually paid £85 which I thought was very good value.
"Not worth £130 per nigh and recommended by Trip Advisor"
Comfortable bed, lovely staff and good breakfast when we eventually got a table! The room was £130 Executive mmmm well it was in a corner of the hotel so looked out at other rooms. The vent in the room did not work so it smelt a bit damp and the cupboard did not shut properly. Then we found that coach parties arrived so we ended up eating out and I must say the recommendation by the hotel was fantastic so thank you for that. Then in the morning we wanted to be somewhere by 9am so met our relatives at 8am. This was not possible as the breakfast room was full with the coach party. Why was we not advised of this booking by the hotel when I spoke to them direct on several occasions? I would have booked elsewhere! The poor staff on shift were run ragged and I felt so sorry for them. They did there best in a very bad situation and vastly understaffed!. We of course fed this back when we left. However to add insult to injury the lady who rang me to advise that I left my phone charger behind said she could send it back to me but at a charge of about £6! What after the fiasco that morning? You have to be joking. Luckily my husband has a spare so please feel free to keep it. Also the room does not look so good in real life as on the website. Obviously the rate charged is due to Brands Hatch being near by. Sorry but we won't stay here again even with such lovely staff. I also when I booked this room mentioned that we were celebrating my husbands birthday and would like a nice room but there wasn't even a mention of this or happy birthday for my husband so lack of attention to requests too.
Thank you for taking the time to give your feedback about your recent stay with us. I'm sorry your stay with us was not up to your expectations. We value all feedback and your comments have been shared with all of the team at the hotel and will be used to implement changes. We apologise that the room did not meet your expectations, however if you had reported any issues to a member of staff during your stay we would have done our upmost to rectify any problems at that time. We were fully booked the night you stayed with us and unfortunately we cannot predict what time everyone will join us for breakfast, as we serve between 8am and 10am. We would have been more than happy to reserve a table, if we had been made aware that you needed to take breakfast at a specific time. We would also like to sincerely apologise that your requests were not acted on and will be talking to our team about how we can improve for the future. We're pleased that our staff were a highlight of your stay and hope you will definitely consider staying with us again. We look forward to welcoming you back in the future.
"Great hotel. You would not be disappointed if you choose to stay here"
"Clean, staff lovely, Resturant food yum"
Thank you Steve for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. Its been a pleasure having yourself and the others stay with us and we wish you all the best! I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.
"Great hotel 5star all the way "
Stayed here over the past 2 years whilst studying in gravesend at over 3 week periods. One of the best hotels iv stayed in the service from the staff is fantastic any problems or questions you have they will sort it out with out any problem. The hotel its self is clean and welcoming in a great location great restaurant and food is brilliant Could not thank them enough for what the me and the group i was with really recommend this hotel.
Thank you Daniel for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. We're glad you've enjoyed staying with us and know that you especially enjoyed the night that we had a European choir stay with us! I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.
Thank you Ollie for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future. Good luck with your career and well done for passing all your exams!!
Over the last two years I have stayed here three times and I couldn't fault it. The staff are friendly and very helpful. The breakfast and evening meals were really nice as well. Would definitely recommend for a business trip or a leisure stay.
Thank you Lewis for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. Its been a pleasure having yourself and the others stay with us and we wish you all the best with you career. I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.
Only stayed one night arrived about 6.30 pm cheerful whilst professional welcome the room was very clean and quiet no air con but very good fan as you are close to the A2 you can't have the windows open. Only had a bar meal but was very nice my first thought was a bit expensive but when it came there was loads.Breakfast was OK freshly cooked plenty of every thing . only one gripe they have a coffee machine self serve I can imagine at a busy time it would be a pain in the bum. Would I stay again of course I would.
Thank you for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. We're glad that we exceeded your expectations when it came to our food, regarding the coffee machine when we are busy we put out an extra coffee machine and pots of tea and coffee to overcome crowding. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.
Such a great service, all staff members were lovely. Lovely rooms and lovely food, couldn't get enough help from all staff members. Would recommend this to anyone, wether you're on a business trip or a family holiday.
We were attending a function and needed an overnight stay. Due to a tight schedule we had to drop our bags at the hotel and rush off to the function. The receptionist at the Manor Hotel was most helpful and volunteered to take our bags to our room so that we could set off. We had booked an executive room and have to say the room was very good value for money. Exceptionally clean and an amazingly comfortable bed! Breakast was most acceptable and again, everything was clean and bright. All the staff we encountered were efficient, knowledgable and most of all personable!
The staff was very good but the food let it down. The sandwichs was stale and dry, the scones was shop brought it's was OK. The cakes, fruit cake was dry, chocolate cake have to much coca and the lemon one was a bit wired. But we did get alot of tea about 3-4 cups each.
Thank you for taking the time to give your feedback about your recent visit with us. I'm sorry that your afternoon tea was not up to your expectations. Please note that all our sandwiches freshly made for each afternoon tea, all our sausages rolls and scones are also freshly cooked. We try to encourage our guests to notify the team of any problems they have at the time so that we get the chance to rectify them, one of my team would have been more than happy to help with any problems you had. We value all feedback and your comments have been shared with all of the team at the hotel and will be used to implement changes. I hope that you will definitely consider visiting us again and look forward to welcoming you back in the future.
Edge of town location convenient for A2 but not town centre. Modern, system built, good parking, some common parts (particularly corridors) in need of a bit of decoration. Decent bar and restaurant with a better range of bottled beers than one might usually expect from similar establishments, although range of food available could be a bit more extensive. Expensive but reasonable quality breakfast. Friendly and helpful staff although found waste paper behind bin in bathroom. Room perfectly acceptable and equipped with all you need, quite quiet too notwithstanding proximity of busy road. Odd incident in the night when somehow the (supposedly) previous night's room occupier was able to swipe card and thus access into room very late and seemed surprised to find someone else in occupation. Not threatening or too uncomfortable at the time but in retrospect strange that this could happen. I'd have said 4 stars were it not for this. Does the job well enough and would probably stay again if say en route to channel ports and looking for a night to break the journey.
Thank you for your feedback - it is a vital tool for us to improve our guests experiences. I am glad you enjoyed your stay with us, minus the incident with your room. Please accept my apologies for this, there was a miscommunication between us and the previous occupier. I do hope this will not deter you from staying with us again. We hope to see you again soon Best Western Manor Hotel.
When you pay over £90 a night for a non refundable advance booking (exec room) you expect something better than a 1980s Travelodge......unfortunately that's not what we got. So the good things - the staff were pleasant, the room service pizzas were nice, plenty of car parking and the 'cold' spread and drinks at breakfast were fine. Tea, coffee and bottled water in the room was useful. The problem was all the not so good things: * Attempted to charge us £10 a night for a cot despite there being nothing on the website that informed us of this when we booked. We even requested a cot at the time of booking which just got ignored. Can't remember the last time a hotel tried charging us for a cot! * Hotel needs a refurb, the whole feel is very 1980s with the wallpaper/tiled corridors, room furniture and decor and the bathrooms with fixed shower heads! It looks as though they've tried to update the hotel but have missed the main problem areas. * The walls are paper thin so you can hear everything in the rooms around so with a combination of lots of banging and loud drunk people arriving back after parties it wasn't easy to get a good night's sleep. The road noise from outside (and I don't think we were even on the A2 side) didn't help either. * Hot food at breakfast was absolutely horrid, the full English was a plate of grease with canned tomatoes and fried bread that could kill, might be worth telling the chef that it is possible to cook a full English which doesn't give the guests a bad stomach for days afterwards! Overall, based on the ratings I was expecting far more. I honestly don't understand all the 5* ratings. If the hotel was £50-60 a night BB then I'd understand to some extent but when you're charging the same as actual 4 star or higher hotels then you need to deliver at least the same experience as those. Haven't stayed in a Best Western for years and won't be staying at one again - sorry!
Thank you for taking the time to write your review, I would firstly like to apologise for the cot not being put into your room on check in, this was an oversight on our behalf and for the confusion over the charge for the cot, as with many hotels we do charge a fee for the usage of our cots. The hotel has started a refurbishment plan which includes all areas and is on-going. I am very concerned that you felt that our breakfast was unacceptable and would have preferred you to have brought it to our attention at the time of your stay, we could have then investigated your issues as we have had no other complaints about our food for which we have won a Breakfast Award for. I am definitely not aware of anyone having a bad stomach or even being killed from it !! We are a 3* hotel and have never claimed to be anything else and our rates are very competitive with other hotels in the area of the same star rating. We take all complaints very seriously and apologise that you felt that your stay with us was unsatisfactory we hope that this has not deterred your from using us again in the future.
Have just come home from the Best western manor hotel after having Afternoon Tea, it was brilliant there was so much to eat and drink we couldn't eat it all so the waiter Valentino gave me bags to bring the rest home. Valentino was an excellent waiter who was very friendly, polite and made sure our experience was special.
"watch out for breakfast belittlement"
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our Breakfast Staff have been with us for a very long time and no time ever would intentionally belittle any of our foreign guests, after speaking to them regarding this issue it seems that there was some miscommunication with the guest regarding the Coffee Machine. They were concerned because of hot water being involved and were just trying to prevent an accident. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
"Poor food. Avoid if you have high blood pressure"
Below average best western. Beer smelt of rotten eggs. They use a lot of salt in the restaurant. They food could be better but they use poor quality ingredients. Avoid the sausage at breakfast. I was here quite a while and they was burnt every day. If staying in Gravesend I would suggest avoiding this place. The rooms look ok. Bath taps difficult to operate with wet hands. The towels are poor quality and thread bare. There appears to be cars dumped in the car park as they did not move for the 4 weeks I monitored.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I have taken on board all of the points you have mentioned in your feedback and I will look in to them for you. Please note that our kitchen staff use the highest quality fresh produce and ingredients. On our busiest days we use the servery for breakfast but we also do cooked breakfasts freshly cooked to order upon request, and one of our breakfast team would have been more than happy to cater to any requests you may have had. Please note, we do not have any cars dumped in our car park, we have regular guests who come back to us every week. We do encourage our guests to let us know of any problems during your stay so that we can try and rectify them whilst you are here. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01474 353100.
Have just stayed here with some colleagues and and enjoyed it very much. Nice executive double room, fab dinner, good selection of drinks in the bar and plenty of parking. The staff here are very friendly too, makes it feel like a home away from home.
Thank you for taking the time to write your review, we strive to make our Guest's time with us as comfortable as possible and our staff are here to help make that happen. I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.
Stayed here in order to visit an exhibition at ExCeL... Perfect location near Ebbsfleet Intl high speed train. My executive room was spacious and clean with a very comfortable super king bed. I had a couple of cheeky premium gin & tonics (nice to see fevertree tonic!) in the bar whilst watching the football and then a nice dinner in the restaurant. Staff were friendly too so all in all a very good stay and I will use again.
Thank you for taking the time to write your review. Our staff strive to make sure that all of our guests have a memorable stay with us. I'm glad that you enjoyed our Gin range whilst watching the football and will pass your kind comments on to our staff. I look forward to welcoming you again in the future.
Staying at hotels can be and enjoyable experience however something that can be become cumbersome at many that are below the 4 star rating is the selection of drinks on the bar... The Manor isn't one of them! They had a fantastic selection of Kentish beers and ales and also several premium gins with Fever Tree tonics (my favourite!) which I got to enjoy! The rooms are well furnished, of a good size with a good bed ensuring a peaceful sleep. My bathroom had a nice range of toiletries too. We had dinner here (chicken stew with dumplings) which was great, good wholesome and homely food... compliments to the chef! All of the waitresses we very attentive. Plenty of free car parking for guests. The best thing about this hotel has to be the friendly staff. It is the firs time I have stayed here but I feel as though I have known a lot of them for years already. Sally the manager on the day and Valentino the Catalonian barman were very chatty and Nick the porter, a man of few words but always a big smile on his face :) All in all the stay was great, as was the price we paid and I can't wait for my next visit to the Manor!
Thank you for taking the time to write a review of the Manor. We are glad that you enjoyed your stay with us. We strive to make all of our Guest's stay with us a memorable one. I see that you managed to sample our new premium Gin and Tonic range which I'm happy to say has proven to be a success. I will pass all of your kind comments on to our staff and will let Nick know to keep on smiling. I look forward to welcoming you again in the future.
great place for a group right on the A 2 so within easy reach of the whole of Kent. Rooms are very good, clean, and all that you could want for.Bed was very comfotable water was hot, shower was excelant.
Thank you for taking time to review your recent stay with us. We value all feedback and pass on to all staff . We are in a great location, as you say, especially as a base for groups visiting Kent or stopping over travelling to/from Europe. We hope you return soon.
We were invited to a wedding close to the hotel. We did not want to have to drive home after the wedding so booked in for one night. Instructions as to how to get to the hotel were not that clear !! How ever we eventually found it.We were shown to a large room with a large bed. The receptionist ordered us a taxi to take us to the wedding reception and to pick us up later all very friendly and helpful.Breakfast next morning was very good again helpful staff.
Thank you for taking the time to write your review. Our staff strive to make all guest's time with us memorable. I'm glad that you had a great stay and look forward to welcoming you again in the future.
"Good but need to take care of details"
The heating system in the room not working when arrived. The room was freezing Shower temperature control not working. An slight turn was making the water to be very cold or very hot, so was not pleasant at all to have a good shower.
Thank you for taking the time to leave your review, I would like to apologise for any issues that you had with the heating and the shower. We do encourage all of our guests to let us know of any issues during their stay so we can try and rectify them whilst they are here. I would have been happy to look at the heating and shower for you. I do hope that this has not deterred you from staying with us again and would like to welcome you back in the future.
"Average and outdated hotel with a bit of personality"
Stayed only for 1 night on my business trip. Location is quite convenient close to motorway with plenty of parking spaces around. Staff on the reception was very helpful and friendly, she even went out of the reception to show the way to my room. Hotel itself shows some personality comparing to Premier inn for example, but not as good as Best Western Market Harborough on the other side. Rooms are ok size but very outdated. Carpets dirty and tired looking. Two single beds instead of double bed, no fridge and no iron + board in the room. I can live without a fridge but iron on my business trip is a must. Couldn't get my shower head working so took a bath. There was two Champions league matches that night but not even one of them broadcasting on my room TV. Wi-Fi works fine. Breakfast in the morning is quite good with nice selection of full English buffet and continental breakfast. You need to get a code to open barriers when leaving car park, don't forget to take it from reception the same like me. Not sure If I will stay again. Convenient location, really friendly staff but a bit outdated hotel with no iron or fridge in my room.
Thank you for your recent comments regarding your stay with us. We are sorry that not everything was to your expectation. Having looked into your reservation the room type chosen by the booker was a twin bedded room. We have an on going refurbishment plan in place, we are currently working on an upstairs bedroom which is due to be completed this week and another part of the hotel will begin.We don't supply a fridge in every room but we have them available if requested, along with iron & ironing boards. We have sports channels available for all guests in the lounge/bar area and either game would have been available to watch as well as a bar special meal ! It is always best to ask reception or a member of the team for anything you require. We do hope you will consider returning to stay with us again to give us another chance to provide you with a superior guest experience.
had kingsize room - staff extremely helpful and friendly. nothing too much trouble. maybe softer pillows is the only thing i'd suggest. inroom wifi v good. hotel amentities smart and clean. didn't eat in restaurant- may do next time!
Thank you for taking the time to write a review of your recent stay. We value all feedback and use it to improve for future guest experiences. We do have a pillow menu in place for superior rooms, however had you mentioned your preference to a member of staff we would have happily changed your pillow. Next time you stay mention your pillow preference at the time of booking and we can organise for it to be in your room for your arrival. We look forward to welcoming you back soon!
"BEST WESTERN MANOR HOTEL, GRAVESEND, KENT"
Pleasant, small hotel in convenient location directly off the A2 ideal for all coastal /Dartford Tunnel/M25/London journeys. Pleasant rooms and most helpful staff - good all round value for money. We would definitely recommend this hotel to others.
Thank you for taking time to review your recent stay with us. We look forward to welcoming you back again soon!
On the 15th January2016 we had a 5oth birthday meal for about 25 people which was being held at the Best Western Manor Hotel,Gravesend, so we decided to stay overnight.The meal was first class and staff were very helpful and friendly,nothing too much trouble. Found all the staff the same from when we checked in to checking out.Rooms were very clean and beds comfortable,plenty of choice for breakfast.Downside our bedroom needed up dating but still comfy.
I stayed here for two nights on business. The reviews that I checked first did not seem too bad. I must say that I did receive a warm welcome on arrival on a Sunday evening and was able to order a sandwich from room service which came quite promptly and was acceptable. The hotel though is looking quite tired and my room was the same. I was given a room at the side of the hotel and though was near a busy road was quiet. The furniture and fittings were just as tired as the rest of the hotel. The bedding was clean on inspection but I think the pillows could do with replacement. The bathroom was very small with soap and shampoo in separate pump action bottles standing on the side. Though a minor point it is not very nice handling these bottles used by many guests and with labels that have clearly been in the shower and turning soggy. I am not at all sure how clean the carpets were. This hotel attracts lots of workmen, I saw a few in dirty overalls and boots. I understand that these men are working and that they do get dirty, but to then walk into hotel rooms with their dirty clothing on, as I saw, makes me wonder. Breakfast on the Monday was ok. There was a lack of fresh fruit, only tinned on offer. My breakfast was cooked to order and was nice. The next day was different. The hotel by now was much busier and it felt more like a glorified canteen. Self service, no fresh fruit and tinned tomatoes on offer, I have not seen these in hotels for years. On the plus side, location is good, just off the main A2, good car parking and free wifi. If you are in the car park though be careful, there were lots of vans there straddling parking bays. I have marked this hotel as being average, it is at the lower end of that but not bad enough to be poor in my view. Most staff were friendly and helpful.
Thank you for taking the time to write your review, I am glad that overall you enjoyed your stay but understand that there was a few issues which I would like to address. The hotel has an on going refurbishment plan which includes the bedrooms which we still have a few to complete. I have checked the Soap and Shampoo bottles and the labels are part of the packaging and will not come off or get soggy when wet. As mentioned in our Breakfast Menu we do offer Fresh Fruit and our Breakfast Team would have been happy to help you with any requests. I do hope that any issues you had will not deter you from using us again and look forward to welcoming you in the future.
We have just had a great week in the Manor hotel. Manager and staff are all lovely. Breakfast always good , Pat and Fran are just the nicest ladies. They work very hard. Reception staff helpful and always smiling, Nick and Danny the managers are really very nice. This is a good clean hotel,we stay here twice a year. Rooms are very nice the towels are changed and everything is clean every day.
Thank you for taking the time to write your review, we are very glad that you enjoyed your stay with us again, our staff strive to make all of our guest's stay a memorable one. We look forward to welcoming you again soon.
We had a really lovely stay before boarding our train to Paris for a holiday over half term. The family room we booked was perfect, it was a really large room with a divider between the "parents room" and the "children's room". Both areas had TV's in them that could be watched independently. Usefully, breakfast opens at 5.15 and my two eager children were the first through the door - the staff were incredibly accommodating and patient with my two excited children (and equally excited parents). Our taxi arrived (pre-arranged and paid for as part of the deal) within plenty of time for our train and we left our car at the hotel for the week - to be picked up on our return. This was a delightful start to our holiday and one we will definitely be doing again!
Thank you for your feedback regarding your recent stay. We are pleased that everything was to your expectation and satisfaction. We look to welcoming you and your family to stay again soon!
Thank you for taking time to review your recent stay with us. We value all feedback and use your comments to improve the guest experience for the future. Continental breakfast is always available for guests wishing to depart early morning before our breakfast buffet is served. We do hope to have you stay with us again soon.
"Best Western Manor Hotel, Gravesend, ENGLAND"
The best Best Western I have stayed in to date. Quality of food great & good value, friendly team & willing to support where possible, accessibility great with ample parking, cleanliness of room & bathroom also very good. Only room for improvement was the mattress, although comfortable, it dipped on one side with wear.
Thank you for leaving a review of your stay with us. I have passed all of your comments onto our staff who strive to make all of our Guest's stay a pleasant one. I am glad that you have enjoyed you stay with us and look forward to welcoming you again in the future.
Stayed for 2 nights, nice spacious room, clean and tidy with all amenities required for a short break, firm but comfortable bed, a good nights sleep. Staff were all very pleasant and helpful. Breakfast was very good with a wide selection to suit all tastes and dietary requirements. Very nice reception and bar / lounge area. An excellent stay, would throughly recommend this hotel if you are looking for a short break.
Thank you for taking the time to write your review, all of our staff strive to make all of our guest's stay a memorable one. I am glad that you enjoyed all aspects of your stay with us and I look forward to welcoming you again in the future.
Thank you for taking the time to write a review. We value your comments. We a glad that you had a great time attending a wedding and staying over. Even though you are local to the hotel we are always happy to see local people enjoying a meal in our restaurant or a drink in the lounge! We have lots of local residents visit each year for our Christmas Parties and Christmas Fayre Menu. We hope you will come and visit again soon!
I was a bit twitchy about visiting after reading the review about the Shower, staff, food noise etc. I think I was in a different Hotel. Staff were friendly, Rooms fine, food good. However, on the Shower he does have a point, it it is less than useless! I checked the water pressure on both hot and cold it is fine. Then I spotted it!! the Economy Water saving Shower head! It could be an Eco Camel, we tried one at home and were not impressed. So you can save the Polar Bears and not use much water but the Guests ain't impressed. The other little gripe is the bathroom Fan run times were far too long. In Premier Inns etc they have them set to go off very quickly when you have turned them off. So apart from these 2 gripes, it is a good place to stay.
Thank you for your review of your recent stay with us. We value all feedback and use it to make improvements and for training to ensure all future guest experiences are pleasant ones! With regards to the shower head - we have a silver award for our environmental policy from Green Tourism, and these are the recommended shower heads. Our maintenance team will look at the bathroom fan timings. We do hope that you will return to stay with us next time you are in the area.
Thank you for your feedback regarding your recent stay with us. We are pleased that you had a pleasant time (apart from the inconsiderate guests!) We look forward to welcoming you again soon.
"Taking average to a new low."
They would be better having automated check in as the machine maybe happier than the staff. The rooms are very average. The problem is the road noise - the windows don't seem to close properly. The bathroom is a typical sized cheap hotel bathroom but this one had a really bad shower. The water pressure gave a little trickle of a shower. The bed was ok but as there is no air conditioning, no way to control the heating that was on, and the road noise too high to open the window, you may need to sleep on top of the bed to try to cool down. I suppose as the window was not doing much as a sound barrier then I should have opened the window. All in all, not a great place to stay as it is in dire need of an update....and a good clean. The carpets throughout the hotel are stained - horrible. At checkout - the key was taken and the receptionist said 'thanks'. Nobody asked how things were or how was the stay so taking that the check-in was as impersonal as the check-out I figured why waste my breath telling them how bad the room was. I just won't stay here again.
Thank you for taking the time to write a review of your recent stay with us. We value all feedback and use it to improve future guest experiences. I am sorry that your stay was not satisfactory, and somewhat surprised that you did not experience the pleasant and friendly reception team as many other guests have. As you were not satisfied with the room you were allocated, a member of staff would have happily tried to solve your issues by offering you an alternative room at a different part of the hotel they could have also offered a fan to aid cooling the room or even turned the heating off. It is always best to communicate your disappointment at the time of your stay to give us the opportunity to provide a better experience. We have an on going refurbishment in place and the majority of bedrooms have been completed the rest will be refurbished over the next few months along with major changes to other parts of the hotel. If we had been made aware of your shower pressure we could have had our maintenance inspect it. Unfortunately giving you felt it would be a waste of breath mentioning to the receptionist on check out we have been denied the chance to show you how helpful and understanding the staff are at "the Manor" we are sorry that you do not wish to return as we would love to have you return to stay and be given another opportunity to provide a better experience!
Stayed here last weekend whilst on a coach tour of London sights. Lovely and clean, well decorated and the food was good, particularly the breakfasts. Most outstanding, though, was the staff. So kind, friendly and all willing to go the extra mile. For a 3 star, this was so unexpected, not to say unusual and deserves a higher ranking. The teamwork amongst them was self-evident and it created a good atmosphere. Although it's a bit of drive into the city, am told that it's only about 17 minutes train ride in. Will definitely be back to use as a base to tour the Kent area and when visiting London, the prices there are getting too prohibitive. Lovely experience!
Thank you for taking the time to review your recent stay with us. We are very pleased that you enjoyed your coach tour choice of hotel. We value all feedback and pass on to all staff.
Spent a night at the Manor Hotel on a business trip.The staff were all friendly and helpful. The room which was a twin was clean and comfortable. Food in the restaurant was nice but the choice on the menu was somewhat limited.Breakfast was good with plenty of choice. My only two real complaints would be the shower in my room (51) would not maintain a constant temperature ran hot and cold. Also there was some piece of plant or equipment which periodically came on during the night causing a vibration through the wall of the room behind the bed head. This woke me up a couple of times through the night. That aside this is a nice enough hotel.
Thank your for taking the time to write your review. I would like to apologise for any issues that you had whilst you were here, we do encourage all of our guests to let us know of any issues whilst they are here so we can try and rectify them during their stay. I do hope that you will return in the future and I look forward to welcoming you again soon.
Thank you for your review, I am glad that your enjoyed your stay with us as we strive to make all of our Guest's stay a memorable one. I look forward to welcoming you again in the future.
Thank you for taking the time to write your review, I am glad that you enjoyed your stay, for future reference we are able to provide a mini fridge they are available on requests from Reception. We strive to make all of our guests stay a memorable one and look forward to welcoming you again in the future.