Before, only 20 percent of people were sending the message, and now 60 percent were, and surveys showed that people on both sides of the conversation felt better as a result.
Sebelumnya, hanya 20 persen orang yang mengirimkan pesan, dan sekarang ada 60 persen, survei menunjukkan kedua pihak dalam percakapan tersebut merasa lebih baik jadinya.