Even though we tried to do all the right things, we still received our customary flood of video protests and angry emails and even a package that had to be scanned by security, but we have to remember people care intensely about this stuff, and it's because these products, this work, really, really matters to them.
Walaupun kami melakukan banyak hal baik masih saja kami kebanjiran protes video dari pelanggan dan email-email yang marah bahkan sebuah paket harus dipindai oleh pihak keamanan, tapi kami harus ingat orang-orang sangat peduli terhadap hal ini, karena produk ini, pekerjaan ini, sangat-sangat berarti bagi mereka.