IT Associate Data Analyst
$39K-$69K (Glassdoor est.)
Monday, November 25, 2019

Our Personal Lines Operations department is seeking a Technical Analyst to join our growing team in our Worcester office.

Position summary:

This person will communicate with customers, IT and key stakeholders on the status of automations (issues and required maintenance) as well as the productivity of the digital workforce. Provide triage support in the event of automation failures.Learn to build small to medium
automations.

This is a full-time, exempt role.

Responsibilities/Essential Functions:
With oversight by leadership, provides support to complex business/technical processes and tools for multiple products, requiring the use of technical solutions across multiple departments or lines of business.
Learn to build small to medium RPA (Robotic Process Automation) projects using Automation Anywhere.
Serve as a team member on projects of large scope and moderate to high complexity. Able to work independently with guidance and direction as appropriate.
Develop data and reports for field external and internal customers to clearly articulate value and meet customer needs.
Interact directly with end users to provide data and support
Provide timely and accurate analytical support to team supported, ensures results are validated to and ensure accuracy in work products.
Summarize information and effectively communicate analyses in writing and verbally to internal partners across multiple business functions.
Participate in the development of innovative solutions by approaching problems with curiosity and open-mindedness, using existing information to its fullest potential
Participate in the development of new tools and process enhancements to enable new capabilities and solutions to drive business growth.
Participating in the development of prototypes for various reporting, system and tools.
Develop code, tests, debugs and document working data and analytics systems to demonstrate the business value.
May apply proven data management techniques, application development methodologies and other technologies to produce comprehensive prototype and production solutions.
Position Requirements:
0– 3 years of related analytical or technical experience required
Solid knowledge of SQL; able to work with, integrate and evaluate large and complex data sets
Intermediate knowledge in Visual Studio and Access. Ability to build and/or maintain multi-user applications
A business, Management Information Systems or Computer Science related degree and a genuine interest in technology
Ability to troubleshoot technical issues.

EEO statement:

“The Hanover values diversity in the workplace and among our
customers. The company provides equal opportunity for employment and
promotion to all qualified employees and applicants on the basis of experience,
training, education, and ability to do the available work without regard to
race, religion, color, age, sex/gender, sexual orientation, national origin,
gender identity, disability, marital status, veteran status, genetic
information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to
providing an equal opportunity workplace that is free of discrimination and harassment
based on national origin, race, color, religion, gender, ancestry, age, sexual
orientation, gender identity, disability, marital status, veteran status,
genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not
discriminate against qualified individuals with disabilities. If you
require a reasonable accommodation, as a candidate for employment, please
inform The Hanover Talent Acquisition office.

Other details
Job Function
Information Technology
Pay Type
Salary
Required Education
Bachelor’s Degree
The Hanover Insurance Group
3.7
The Hanover Insurance Group
