I believe I'm due a Council Tax refund from the City of Lincoln Council. Please explain the process for applying for a refund if I've overpaid, including what information I'll need to provide. Based on the website, what is the typical timeframe for processing a refund, and what should I do if I haven't received it within that period? Also, identify any specific online form mentioned for applying for a refund. If any of this information is not explicitly stated on the website, please clearly indicate that it is missing.
Navigate to 'lincoln.gov.uk'. Accept all cookies if prompted. Click on the 'Services' link in the main navigation. From the expanded 'Services' menu, click on 'Council Tax'. On the 'Council Tax' page, click on the 'Council Tax refunds' link. Read the 'Council Tax refunds' page to understand the process for applying for a refund due to overpayment, including required information. Determine if the typical timeframe for processing a refund and actions for delayed refunds are explicitly stated on the page. If not, note their absence. Determine if a specific online form for applying for a refund is explicitly mentioned or linked on the page. If not, note its absence. Synthesize all gathered information, clearly stating what was found and what was not.
The agent successfully navigates to the 'Council Tax refunds' page. The agent explains that to apply for a refund due to overpayment, the user needs to provide: proof of identification (scanned image of passport, driving licence, birth certificate, or a bank statement matching the Council Tax account), their 9-digit Council Tax account number, and their bank account details. For joint accounts, either a joint bank account or written permission from the other taxpayer is required. The agent explicitly states that the typical timeframe for processing a refund is NOT mentioned on the page. The agent explicitly states that what to do if a refund is not received within a certain period is NOT mentioned on the page. The agent explicitly states that a specific online form for applying for a refund is NOT explicitly mentioned or linked on the page, beyond the general statement 'You can use this service to request a refund'.