I am a business owner considering joining the Trusted Trader scheme. I operate in two areas: Edinburgh (EH1 1AA) and Fife (KY1 1AA). First, determine if both areas are covered by specific local authority schemes or the general SCOTSS scheme, and state the name of the scheme for each postcode. Second, identify the two main stages of the vetting process for a business applying to join. Third, I want to understand the 'Code of Practice'. Navigate to the 'Edinburgh Trusted Trader' Code of Practice document, find the section on 'Dispute resolution process', and provide the two key steps a Trusted Trader must follow when a complaint is received. Finally, what is the annual membership fee for a business with 1-5 employees, and is there a joining fee?
Navigate to 'https://www.trustedtrader.scot'. Click on the 'Become a Trusted Trader' link. Enter 'EH1 1AA' into the business postcode search field and click 'Search' to determine the scheme for Edinburgh. Clear the postcode field, enter 'KY1 1AA', and click 'Search' to determine the scheme for Fife. Navigate back to the main navigation and click on 'Apply to Join'. Locate and identify the two main stages of the vetting process for traders. Click on the 'Code of Practice' link in the main navigation. On the 'Code of Practice (Scheme T&C's)' page, click on the 'Edinburgh Trusted Trader' link to access its specific Code of Practice document. Within the Edinburgh Code of Practice, click on the '8. Dispute resolution process' link in the contents. Extract the two key steps a Trusted Trader must follow when a complaint is received from this section. Click on the '9. Membership fees' link in the contents of the Edinburgh Code of Practice. Identify the annual membership fee for a business with 1-5 employees and determine if there is a separate joining fee. Synthesize all gathered information to answer the task.
State that Edinburgh is covered by the 'Edinburgh Trusted Trader' scheme. State that Fife is covered by the 'Fife Trusted Trader' scheme. State the two main stages of the vetting process as 'Application' and 'Vetting'. State that the two key steps for complaints handling are: 'Acknowledge the complaint in writing within 5 working days of receipt' and 'Provide a full written response to the complaint within 28 working days of receipt'. State the annual membership fee for a business with 1-5 employees as '£295 + VAT'. Confirm that there is 'No joining fee'.