If I own an ARVA NEO BT PRO avalanche transceiver, what is the reason for its voluntary recall, what immediate action should I take, what is the detailed return procedure, and will I incur any cost for the repair or replacement?
Navigate to arva-equipment.com. Locate and navigate to the 'VOLUNTARY RECALL - NEO BT PRO' information page. Identify the reason for the recall and the specific issue with the device. Determine the immediate action owners should take. Find and summarize the detailed 3-step return procedure. Confirm if there is any cost associated with the repair or replacement. Synthesize all findings into a concise answer.
State that the recall is due to an isolated issue with abnormal battery consumption, caused by a defective electronic component, potentially leading to restarts and deactivating transmit/search modes. Confirm that owners should stop using the device immediately. Summarize the return procedure, including filling out a regional form for a label and a separate recall form, carefully packing only the transceiver (without accessories), and sending it according to label instructions. State that devices will be repaired or replaced free of charge.