Summarize the primary frustrations experienced by mortgage brokers and the key factors contributing to lender success, based on the 'MFG Rated for Service' content available on the Mortgage Finance Gazette website. Include insights from both articles and podcast descriptions related to this topic.
Navigate to the 'Awards' section of the website. Read articles related to broker challenges and lender success within the 'Awards' section. Hover over the 'Awards' menu item to reveal the dropdown. Click on the 'Podcast' link within the 'Awards' dropdown menu. Review the descriptions of podcasts related to the 'MFG Rated for Service Awards'. Synthesize all gathered information to provide a concise summary of broker frustrations and lender success factors.
Identify technology gaps and the risk of losing personal touch as a broker frustration. State that product transfers (PTs) are a source of frustration for brokers due to lower proc fees. Recognize the importance of the partnership between intermediaries and lenders, and 'intermediaries, products, and communication' for market success. Include that strategic decisions, operational initiatives, and sales support are key success factors for lenders like Coventry Building Society. Include that customer service excellence and navigating broader market challenges/trends are insights from lenders like Accord Mortgages. Provide a concise summary that integrates these points.