My Cyrus Audio product isn't working correctly. What should I do before contacting support? Also, how can I determine its manufacturing date? Please provide the initial troubleshooting steps and the process for finding the manufacturing date.
Navigate to the Cyrus Audio website. Go to the 'Support' section. Click on the 'FAQs' link. On the FAQs page, open the question 'My unit has developed a fault what should I do?'. Extract the initial troubleshooting steps. On the FAQs page, open the question 'When was my product manufactured?'. Extract the method for identifying the product's manufacturing date. Synthesize both pieces of information into a concise answer.
Successfully navigate to the 'FAQs' page on cyrusaudio.com. State that if a unit develops a fault, the user should first switch it off, check and secure cables, then switch it back on. If the issue persists, isolate the component to mains power. If the problem remains, it should be taken to a Cyrus retailer for testing and potential service. State that to determine the manufacturing date, the user should email support@cyrusaudio.com with the product's serial number, which is located on the underside of the unit.