Determine if the Best Start Resource Centre website is currently accessible in either English or French. If the website cannot be accessed, explain why it's unavailable in both languages.
Navigate to beststart.org. Click the 'English' link to attempt to access the English version of the website. If an error page is displayed, go back to the language selection page. Click the 'French' link to attempt to access the French version of the website. State whether the website is accessible in either language and, if not, provide the reason for its inaccessibility.
The agent must attempt to access both the English and French versions of the website. The agent must accurately conclude that the Best Start Resource Centre website is inaccessible in both English and French. The agent must explain that the inaccessibility is due to a persistent server-side error, referencing the 'PDOException' or similar technical issue encountered.