As a non-USACE user of HEC-RAS software, I need to understand the available technical support. Specifically, clarify if HEC provides general phone or email support, and identify the correct method and contact point for reporting software bugs directly to HEC for HEC-RAS.
Navigate to the HEC website (https://www.hec.usace.army.mil/). Navigate to the 'Software' section. Locate and navigate to the 'HEC-RAS' software page. Identify the policy regarding general technical support (phone/email) for non-USACE users of HEC-RAS. Identify the method and contact point for non-USACE users to report software bugs for HEC-RAS. Synthesize the findings on general support limitations and the bug reporting process for HEC-RAS.
State that HEC does not provide general technical support (phone or email) to non-USACE users for HEC-RAS software. State that suspected software errors (bugs) for HEC-RAS should be reported directly to HEC. State that the method for reporting HEC-RAS bugs is via the 'HEC-RAS Bug Report page'.