On the Office of Evaluation Sciences website, find the lessons learned from their work on reducing no-shows for in-person passport appointments. Specifically, identify which federal agency OES partnered with for this initiative and state one significant finding or outcome regarding the effectiveness of their intervention.
Navigate to the 'Evaluations' section of the OES website (oes.gsa.gov/work/). Locate and click on the project titled 'Reducing no-shows for in-person passport appointments'. Identify the federal agency OES partnered with for this project. Identify and state one key finding or outcome from this project.
The agent successfully navigates to the 'Evaluations' page. The agent successfully clicks on the 'Reducing no-shows for in-person passport appointments' project link. The agent states that OES partnered with the 'Department of State (DOS)’s Bureau of Consular Affairs (CA)' (or simply 'Department of State'). The agent states that a key finding was: 'Sending automated text message reminders to customers did not change the no-show rate for in-person passport appointments.'