As a consumer, I want to understand how to submit a review for a trader on Trusted Trader. Explain the process for submitting reviews, detail the moderation process for both positive (4-5 stars) and negative (1-3 stars) reviews, including any specific verification or investigation steps, and provide the general inquiry contact number for the service.
Navigate to trustedtrader.scot. Click on the 'FAQs' link. Locate and read the section 'How do I leave or read reviews?'. Locate and read the section 'What is your review moderation process?', paying attention to details for both positive and negative reviews. Locate and extract the general inquiry phone number from the FAQs page, specifically from the 'How do I contact customer support?' section. Synthesize the information regarding submitting reviews, the overall moderation process, the specific handling and verification of positive and negative reviews, and state the contact number.
Explain that reviews can be submitted via the 'Review a Trader' link or by hardcopy review. State that all reviews begin moderation within three business days. For positive reviews (4 and 5 stars), explain they are usually published the same day after security checks, with at least 25% randomly selected for secondary verification. For negative reviews (3, 2, and 1 stars), explain they require prior grievance with the trader, are thoroughly investigated by Trading Standards, and abusive/slanderous content is deleted. State the general inquiry contact number as 0333 444 2198.