My KLM flight was cancelled, and I need to understand my options for a refund or submitting a claim for expenses. Please navigate to the relevant section on the KLM website and confirm where I can find information on 'Refunds' and 'Claims' for cancelled flights.
Navigate to klm.co.uk. Accept the cookie policy if prompted. Click the 'My Trip' link in the header navigation. Scroll down the page to locate the 'Customer service' section. Confirm that 'Refund' and 'Claims' options are available in the 'Customer service' section.
Successfully navigate to the KLM website and accept cookies. Navigate to the 'My Trip' page. Locate the 'Customer service' section on the page. State that information on 'Refunds' and 'Claims' can be found under the 'Customer service' section on the 'My Trip' page.