I'm experiencing performance issues or crashes while playing Thief on my PC. What are the first troubleshooting steps I should try? If these don't work and I need to report a crash, what specific system and log details should I gather for a technical support forum post?
Navigate to support.eidosmontreal.com. Search for 'Thief' to find relevant support articles. From the search results, navigate to the 'Technical Support' article for Thief. Locate the section addressing issues running the game on a computer. Identify and list the initial recommended troubleshooting steps for graphics and performance problems. Identify and list the specific system and log information required for reporting crashes or other technical issues on the forum.
State that the recommended initial troubleshooting steps for graphics/performance issues are to upgrade graphics card drivers, lower display settings, and disable 'bells and whistles' (starting with vsync). State that for crashes/freezes, the user should provide: system specs (CPU, GPU, RAM, OS), GPU driver version, contents of the Thief.log file, crash dumps from the Thief folder, and clear, detailed information on what exactly happens when trying to play the game.