As a service provider, I need to know how to manage my organization's listing in the 2-1-1 Orange County Helpline & Resource Database. Specifically, what are the exact steps to update an existing listing, and what is the process for an organization not yet included to apply for inclusion?
Navigate to '211oc.org'. Click on the 'For Network Partners' link. From the 'For Network Partners' menu, click on the 'Helpline Database' link. Identify and state the instructions for updating an existing organization's listing. Identify and state the instructions for applying for new inclusion in the database.
The agent successfully navigates to the 'Helpline Database' page. The agent accurately states the steps for updating an existing organization's listing, including searching by name, using the comment box for changes, and the Resource Department follow-up (1-2 business days). The agent accurately states the steps for applying for new inclusion, including reviewing the Inclusion/Exclusion Policy and filling out the Agency Form and Services Form.