As a non-USACE user of HEC-RAS software, I need to understand the official support policy. Specifically, what are the limitations on general technical support (phone/email) from HEC, and what is the proper method and contact point for reporting software bugs directly to HEC?
Navigate to the HEC website (hec.usace.army.mil). Locate and navigate to the 'HEC-RAS' software page. Identify the policy regarding general technical support (phone/email) for non-USACE users. Identify the method and contact point for non-USACE users to report software bugs for HEC-RAS. Synthesize the findings on general support limitations and the bug reporting process for HEC-RAS.
State that HEC does not provide general technical support (phone or email) to non-USACE users for HEC-RAS software. State that suspected software errors (bugs) for HEC-RAS should be reported directly to HEC. State that the method for reporting HEC-RAS bugs is via the 'HEC-RAS Bug Report page'.