If my Cyrus Audio product experiences a fault, what are the initial troubleshooting steps I should take before seeking professional help? Additionally, how can I find out the manufacturing date of my Cyrus Audio product? Please provide both the troubleshooting advice and the process for identifying the manufacturing date.
Navigate to the Cyrus Audio website. Locate and navigate to the 'Support' section. Find and click on the 'FAQs' link within the 'Support' section. On the FAQs page, find and open the question related to a unit developing a fault. Extract the initial troubleshooting steps provided. On the FAQs page, find and open the question related to determining a product's manufacturing date. Extract the method for identifying the product's manufacturing date. Synthesize both pieces of information into a concise answer.
Successfully navigate to the 'FAQs' page. State that if a unit develops a fault, the user should first switch it off, check and secure cables, then switch it back on. If the issue persists, isolate the component to mains power. If the problem remains, take it to a Cyrus retailer for testing and potential service. State that to determine the manufacturing date, the user should email support@cyrusaudio.com with the product's serial number, which is located on the underside of the unit.