On the Office of Evaluation Sciences website, find the evaluation project that focused on reducing no-shows for in-person passport appointments. Once you've found it, identify which federal agency OES partnered with for this project and state one significant finding or outcome from the evaluation.
Navigate to oes.gsa.gov/work/ (the 'Evaluations' page). Scroll down to locate the project titled 'Reducing no-shows for in-person passport appointments'. Click on the 'Reducing no-shows for in-person passport appointments' link to navigate to its details page. Identify the federal agency OES partnered with for this project. Identify and state one key finding or outcome from this project.
The agent successfully navigates to the 'Evaluations' page. The agent successfully clicks on the 'Reducing no-shows for in-person passport appointments' project link. The agent states that OES partnered with the 'Department of State (DOS)’s Bureau of Consular Affairs (CA)' (or simply 'Department of State'). The agent states that a key finding was: 'Sending automated text message reminders to customers did not change the no-show rate for in-person passport appointments.'