On the Malwarebytes Help Center, find the resolution steps for Mobile Security protection features not turning on after an iOS 18 update. Additionally, locate the guide for sending Mobile Security diagnostic logs to support. Provide the resolution steps and confirm navigation to the log submission guide.
Navigate to support.malwarebytes.com. Navigate to the 'Mobile Security' section. Under 'Mobile Security', click on 'Fix an Issue'. Click on 'General' to view related articles. Click on the article 'Unable to turn on Mobile Security protection features on iOS 18 device' to extract resolution steps. Go back to the previous page (the 'General' section). Click on the article 'Send Mobile Security logs to support' to confirm navigation to the log submission guide.
Successfully navigate to the 'Unable to turn on Mobile Security protection features on iOS 18 device' article. State the resolution steps for the iOS 18 issue, specifically mentioning turning off the Face ID requirement for the Mobile Security app. Successfully navigate to the 'Send Mobile Security logs to support' article. Confirm successful navigation to the log submission guide.