Based on the MFG Rated for Service content, what are the primary frustrations for mortgage brokers in the current market, and what key factors contribute to a lender's success? Explore both the awards articles and relevant podcast discussions to gather insights.
Navigate to the 'Awards' section of the website. Read the articles that discuss broker challenges and lender success factors, specifically 'Progress on technology more clear with certain lenders -MFG RFS' and 'Intermediaries, products and communication key to a successful market, finds Rated for Service'. Navigate to the 'Podcast' section via the 'Awards' dropdown menu. Review the descriptions for 'MFG Rated for Service Awards Podcast – Insights from Coventry Building Society – Episode 4' and 'MFG Rated for Service Awards Podcast – Unveiling Customer Service Excellence with Accord Mortgages – Episode 3'. Synthesize all gathered information to provide a concise summary.
Identify technology progress as a source of frustration for brokers, noting the wide gap and risk of losing personal touch. State that product transfers (PTs) are a main source of frustration for brokers due to lower proc fees. Recognize the partnership between intermediaries and lenders, and the importance of 'intermediaries, products, and communication,' as key to a successful mortgage market. Include that Coventry Building Society's success factors are strategic decisions, operational initiatives, and sales support. Include that Accord Mortgages' insights highlight customer service excellence and broader market challenges/trends. Provide a concise summary integrating these points.