On the Office of Rail and Road (ORR) website, navigate to the 'Publications' section. Apply the 'Consumer' and 'Ticketing & Fares' filters to find the 'Online ticket retailers and fees' publication. Identify and summarize the key issues ORR found regarding online rail ticket fee transparency and their recommendations for improvement.
Navigate to 'http://rail-reg.gov.uk/' Click on the 'Publications' link or navigate to the publications section. Locate and select the 'Consumer' filter under 'Aggregated topic parent'. Locate and select the 'Ticketing & Fares' filter under 'Aggregated topic child'. Click the button to apply the selected filters. Find and click on the 'Online ticket retailers and fees' publication. Read the publication to identify the main issues/findings and recommendations regarding online rail ticket fee transparency. Summarize the identified key issues and recommendations.
Successfully navigate to the 'Publications' section. Correctly apply both the 'Consumer' and 'Ticketing & Fares' filters. Successfully locate and open the 'Online ticket retailers and fees' publication. Clearly state at least two key issues or findings identified by the ORR regarding online rail ticket fee transparency (e.g., 'drip pricing', lack of upfront clarity on charges). Clearly state at least one recommendation or expectation from the ORR for improving transparency.