On Decathlon's Dutch website, find out the allowed return period for products. Additionally, explain the process for returning an order placed as a guest, including where to start and what information is needed.
Navigate to decathlon.nl. Locate and click on the 'Retourneren en ruilen' (Returns and exchanges) link in the footer under 'Klantenservice' (Customer Service). On the 'Retourneren' page, locate the 'Veelgestelde vragen' (Frequently Asked Questions) section. Click the FAQ question 'Wat is het retourtermijn?' (What is the return period?) to reveal its answer. Extract the allowed return period. Click the FAQ question 'Hoe kan ik een bestelling retourneren die via een gastaccount is geplaatst?' (How can I return an order placed via a guest account?) to reveal its answer. Extract the steps for returning an order placed as a guest. State both the return period and the guest return process.
Successfully navigate to the 'Retourneren en ruilen' page. Accurately state the allowed timeframe for returns as '365 dagen' or '365 days'. Confirm that guest returns are initiated via the 'Gast account retour aanmaken' link. Explain that for guest returns, the user needs to fill in their email and order number.