I have a damaged Australian banknote and need to know the Reserve Bank's recommended process for submitting a claim for reimbursement. Specifically, what's the first step, is a claim form always needed, and how should I submit a claim if my banknote is contaminated?
Navigate to the 'Damaged Banknotes' section of the website. Click on the 'Redeeming Damaged Banknotes' link. Identify the Reserve Bank's recommended initial contact point for submitting a damaged banknote claim. Determine if a claim form is required for all claims. Identify the specific instructions for submitting claims for contaminated banknotes.
State that the Reserve Bank recommends owners of damaged banknotes submit their claims to their bank/financial institution first. State that a claim form must be completed for all claims. State that claims for contaminated banknotes must be sealed in a bag, clearly marked with details of the contamination, and forwarded to the Reserve Bank's National Banknote Site (NBS) for assessment, usually via a bank/financial institution.