I own an ARVA NEO BT PRO avalanche transceiver and need to understand the voluntary recall. What is the reason for the recall, what issue does it address, what should I do with my device, and what is the return procedure and cost for repair or replacement?
Navigate to arva-equipment.com. Locate and click on the 'BEACONS' category. On the beacons page, find and click the 'VOLUNTARY RECALL - NEO BT PRO' link. Identify the reason for the recall and the specific issue with the device. Determine the immediate action owners should take. Find and summarize the return procedure. Confirm if there is a cost associated with repair or replacement. Synthesize all findings into a concise answer.
State that the recall is due to an isolated issue with abnormal battery consumption, caused by a defective electronic component, potentially leading to restarts and deactivating transmit/search modes. Confirm that owners should stop using the device immediately. Summarize the return procedure, including that it involves filling out a form, preparing the device (sending only the transceiver without accessories), and sending it according to label instructions. State that devices will be repaired or replaced free of charge.