I have a Cyrus Audio product and need to know what steps to take if it develops a fault. Additionally, I need to find out how to determine its manufacturing date. Please provide the troubleshooting steps for a faulty unit and the method for identifying the product's manufacturing date.
Navigate to the 'Support' section from the homepage. Click on the 'FAQs' link within the 'Support' section. Click on the 'My unit has developed a fault what should I do?' FAQ button. Extract the troubleshooting steps for a faulty unit. Click on the 'When was my product manufactured?' FAQ button. Extract the method for determining the product's manufacturing date. Synthesize both pieces of information into a concise answer.
Successfully navigate to the 'FAQs' page. State that if a unit develops a fault, the user should first switch it off, check and secure cables, then switch it back on. If the issue persists, isolate the component to mains power. If the problem remains, take it to a Cyrus retailer for testing and potential service. State that to determine the manufacturing date, the user should email support@cyrusaudio.com with the product's serial number, which is located on the underside of the unit.