As a consumer, I want to understand how reviews work on Trusted Trader. Explain how to submit a review, describe the general moderation process for all reviews, clarify how positive and negative reviews are specifically handled and verified, and provide the general inquiry contact number for the service.
Navigate to trustedtrader.scot. Click on the 'FAQs' link. Locate and read the section 'Consumers and residents'. Find and extract information from 'How do I leave or read reviews?'. Find and extract information from 'What is your review moderation process?', paying attention to details for both positive (4 and 5 stars) and negative (3, 2, and 1 stars) reviews. Locate and extract the general inquiry phone number from the FAQs page. Synthesize the information regarding submitting reviews, the overall moderation process, the specific handling and verification of positive and negative reviews, and state the contact number.
Explain that to leave a review, users can select the 'Review a Trader' link or fill out a feedback card provided by the trader. Describe that all reviews begin moderation within three business days. For positive reviews (4 and 5 stars), explain that they are usually published the same day after security checks, with at least 25% randomly selected for secondary verification to confirm authenticity. For negative reviews (3, 2, and 1 stars), explain that they require prior grievance with the trader, are thoroughly investigated by Trading Standards, and that abusive/slanderous content is deleted. State the general inquiry contact number as 0333 444 2198.