For UK train tickets, can I change or refund my ticket? If so, what are the general conditions? Also, if my UK train is delayed, how do I claim compensation, and who is responsible for processing the claim?
Navigate to the Trainline homepage. Access the 'Help' section. Navigate to the 'Ticket refunds and changes' category. Locate and review information on 'Refunding a UK train ticket' and 'Changing a UK train ticket'. Navigate back to the main 'Help' categories. Navigate to the 'Train times, delays and disruptions' category. Locate and review information on 'My UK train was delayed. Can I claim compensation?'. Summarize the conditions for changing/refunding UK tickets and the process for claiming delay compensation.
State that the ability to change or refund a UK train ticket depends on the ticket type (e.g., Advance Single tickets are generally non-refundable/non-changeable, while Off-Peak, Super Off-Peak, and Anytime tickets offer more flexibility, often with fees and conditions). State that compensation claims for delayed UK trains are processed by the train operator (TOC), not Trainline. Mention that compensation is generally offered for delays over 15 minutes under the 'Delay Repay' scheme.