I need to know how to dispute a charge on my Europcar rental invoice. Also, what should I do if I lose my car keys during a rental? Provide details on who to contact, required documents, timelines, and any associated costs for both scenarios.
Navigate to the Europcar FAQ page. Go to the 'After rental' section and click on 'Invoice Disputes'. Extract information regarding disputing charges. Return to the main FAQ page. Use the search bar to search for 'lost keys'. Click on 'What should I do if I lose my car keys?' from the search results. Extract information regarding lost car keys. Synthesize the processes for both scenarios.
State that to dispute a charge, you must contact customer service with supporting documents (e.g., pictures, rental agreement) within 40 days of the invoice date. State that if you lose your car keys, you must contact the Europcar location where you picked up the car. Mention that new keys could take between 24 and 48 hours to receive. State that additional service charges will apply for lost keys, as it is not covered by insurance and protections.