My Malwarebytes Mobile Security app isn't turning on protection features after updating to iOS 18. What are the steps to resolve this issue? If that doesn't work, how do I send diagnostic logs to Malwarebytes support? Provide the resolution steps and confirm navigation to the log submission guide.
Navigate to support.malwarebytes.com. Click on 'Mobile Security'. Click on 'Fix an Issue'. Click on 'General'. Locate and click on the article titled 'Unable to turn on Mobile Security protection features on iOS 18 device'. Extract the steps to resolve the iOS 18 issue. Go back to the 'General' section. Locate and click on the article titled 'Send Mobile Security logs to support'.
Successfully navigate to the 'Unable to turn on Mobile Security protection features on iOS 18 device' article. State the resolution steps for the iOS 18 issue, which involve turning off the Face ID requirement for the Mobile Security app. Successfully navigate to the 'Send Mobile Security logs to support' article.