On the Office of Rail and Road (ORR) website, find out what the ORR's role is regarding consumer protection in rail, specifically concerning penalty fares and the appeals process. Also, identify any recent work or findings by the ORR related to the transparency of online rail ticket retailing.
Navigate to rail-reg.gov.uk. Locate the section or page detailing the ORR's consumer protection role, particularly concerning penalty fares and appeals. Identify information on how passengers can challenge a penalty fare. Locate the section or page related to online ticket retailing, fees, or transparency. Identify any recent reports, findings, or initiatives by the ORR on the transparency of online rail ticket fees. Extract the identified information regarding penalty fare appeals and online ticket fee transparency.
State that the ORR monitors and enforces consumer law and consumer protection conditions, including those related to penalty fares. Explain that the ORR expects train operators to have clear and fair penalty fare appeal processes, and may refer users to the Rail Ombudsman for unresolved complaints. Identify and summarize the ORR's work or findings on the transparency of online rail ticket fees, such as reports on 'hidden fees' or 'drip pricing'.