I'm a private consumer in Israel and I'm considering filing a complaint with the Consumers' Council. Before I proceed, I need to understand their complaint process. Specifically, tell me who is eligible to file a complaint, what are the main categories of complaints they handle, and what general information and documents are required to submit a complaint? Also, are there any legal disclaimers or important warnings I should be aware of regarding the complaint submission?
Navigate to consumers.org.il. Click on 'הגשת תלונה' (Submit a Complaint). From the complaint lobby page, identify the distinct categories or methods for submitting complaints. Navigate to the 'להגשת תלונה באמצעות טופס מונגש' (Complaint submission via accessible form) by directly going to its URL: https://forms.gle/ibDA19vw9sTYpWwM8. On the accessible complaint form page, identify who is eligible to file a complaint. Identify the general information and types of documents required for a complaint. Note any legal disclaimers or important warnings mentioned on the page. Synthesize all gathered information to answer the task.
The agent successfully navigates to the complaint submission lobby page. The agent correctly identifies that only 'צרכנים פרטיים' (private consumers) are eligible to file complaints. The agent lists at least three main complaint categories or submission types, such as 'general consumer complaints' (via accessible/non-accessible forms), 'complaints regarding the Deposit Law', and 'reporting misleading practices'. The agent identifies and lists the general information required for a complaint, including 'personal details', 'details of the business', and a 'concise and factual description of the complaint'. The agent states that 'all relevant documents' are required as supporting documents. The agent explicitly mentions the warning not to 'attach credit card details in any way'. The agent states that the complaint 'may be transferred to the business' and that the consumer grants the Council permission to 'turn on your behalf, with your personal details' to various parties. The agent mentions the warning about potential 'defamation claims' if the complaint is not 'concise and to the the point, focused on relevant details and sticking to facts only', and advises 'proper expression and clean language'.