As a potential client of a migration agent, I want to understand how to lodge a complaint against a registered migration agent. Additionally, I'd like to know what professional standards are expected of agents as outlined in their Code of Conduct. Please provide the steps to lodge a complaint and summarize at least three key areas covered by the Code of Conduct.
Navigate to 'mara.gov.au'. Locate and click on the 'Complaints' link or section to find information on lodging a complaint. Extract the steps or information required to lodge a complaint. Navigate back to the homepage or a main navigation point. Locate and click on the 'Code of Conduct' link or section. Summarize at least three key areas covered by the Code of Conduct (e.g., professional standards, client money, fees, advertising, communication). Synthesize the collected information into a concise answer.
The agent successfully navigates to the page detailing how to lodge a complaint. The agent accurately describes at least three steps or pieces of information required to lodge a complaint (e.g., providing details of the agent, the complaint, supporting documents, using the online form). The agent successfully navigates to the page detailing the Code of Conduct. The agent accurately summarizes at least three key areas covered by the Code of Conduct (e.g., professional standards and ethical conduct, handling of client money, fees and charges, advertising, communication with clients, record keeping).