My Eidos-Montréal game is crashing on PC. I want to understand general troubleshooting steps and what information I should gather before contacting support. Please provide three general stability tips to try and list all the specific details the support team recommends including in a crash report.
Navigate to 'support.eidosmontreal.com'. Click on the 'Technical Support' link from the home page or a related articles section. Locate the 'General Stability Tips' section within the 'System requirements' or 'Technical Support' article. Identify and list three distinct general stability tips. Locate the section detailing what information to include in a crash report. Extract and list all specific pieces of information recommended for reporting issues (e.g., system specs, logs, dumps, detailed descriptions of the problem).
The agent successfully navigates to an article containing 'General Stability Tips' and information for reporting technical issues. The agent lists three general stability tips, such as checking antivirus, disabling Steam Shader Pre-Caching, reducing/switching off ray tracing, or quitting/disabling overlays. The agent lists system specifications (CPU, GPU, RAM, OS) as required information for a crash report. The agent lists GPU driver version as required information for a crash report. The agent lists game logs (e.g., 'Thief.log' or similar) as required information for a crash report. The agent lists crash dumps as required information for a crash report. The agent lists clear information on what exactly happens when the game crashes (e.g., specific point, randomly after time, error messages, if it happens before the launcher) as required information for a crash report.