I need to understand the basics of Net Promoter Score (NPS). Please find the core definition of NPS, explain how it is calculated, and list the three categories of customers based on their NPS responses, as described on netpromoter.com.
Navigate to 'https://netpromoter.com/what-is-nps/'. Locate and extract the core definition of Net Promoter Score. Identify and describe how NPS is calculated. List the three categories of customers (Promoters, Passives, Detractors) and their corresponding score ranges. Synthesize all gathered information into a concise answer.
The agent successfully navigates to 'https://netpromoter.com/what-is-nps/'. The agent states the core definition of NPS, such as 'a management tool that can be used to gauge the loyalty of a firm's customer relationships' or similar phrasing found on the page. The agent explains that NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. The agent correctly identifies and lists the three customer categories: Promoters (score 9-10), Passives (score 7-8), and Detractors (score 0-6).