I need to report a non-emergency concern to the City of Florence, SC. How can I report a non-emergency concern using their online system? What is the name of the tool used for this purpose, and what are its general capabilities? What types of issues is this tool NOT to be used for? Additionally, if I have an after-hours water or sewer issue, what phone numbers should I use?
Navigate to cityofflorence.com. Click on the 'Report a Concern' link (ID 1656) from the homepage. Identify the primary tool or system used for reporting non-emergency concerns. Determine the general capabilities of this tool. Identify what types of issues this tool should NOT be used for. Locate the phone numbers provided for after-hours water or sewer issues. Synthesize all gathered information to answer the task.
The agent successfully navigates to the 'Contact Us' page (which serves as the 'Report a Concern' page). The agent identifies the primary tool for reporting non-emergency concerns as 'Cypress' or 'Cy', an interactive chatbot. The agent states that Cy can be used to 'submit service requests, ask questions, and send direct messages to staff'. The agent explicitly states that Cy is 'NOT to be used for emergencies or to report criminal activity'. The agent provides the phone numbers for after-hours water or sewer issues as '843-665-3236' or '843-665-3191'.