I need to understand Great Big Canvas's customer support options and return policy. If I need immediate assistance, how can I contact them and during what hours? Also, if I purchase an art print and decide I don't like it, what is the timeframe for a return or exchange, and do I need to ship the item back? Are there any special return rules for purchases made during the holiday season?
Navigate to 'greatbigcanvas.com'. Click on the 'Help' link. From the 'Help' dropdown, click on 'Contact Us'. Identify the method for immediate assistance and its operating hours. Navigate back to the 'Help' dropdown and click on 'Return Policy'. Identify the general timeframe for returns or exchanges for an unwanted item. Determine if the item needs to be shipped back for a return or exchange. Locate and state any specific return rules or exceptions for purchases made during the holiday season. Synthesize all gathered information into a concise answer.
The agent successfully navigates to the 'Help' section and then to the 'Contact Us' page. The agent identifies Live Chat as the method for immediate assistance and states its hours as 'Monday - Friday 9AM - 5PM ET'. The agent successfully navigates to the 'Return Policy' page. The agent states that the timeframe for returns or exchanges for an unwanted item is 'within 30 days of receiving your order'. The agent explicitly states that customers 'will never be required to mail your items back for returns or exchanges'. The agent identifies and states the 'Holiday Return Policy Exception' for items ordered between November 15th and December 25th, which are eligible for exchange or return until January 31st.