I'm considering filing a complaint with the CFPB. Can you tell me which financial products and services they accept complaints about? Also, explain how the CFPB handles my complaint data: specifically, what information is made public in their Consumer Complaint Database, and with which other entities do they securely share my complaint?
Navigate to 'https://www.consumerfinance.gov/'. Navigate to the 'Submit a complaint' page. Click on the 'Which products and services can I complain about?' button. List all the categories of financial products and services for which the CFPB accepts complaints. Locate the 'How we share complaints' section on the page. Identify what information from complaints is published in the Consumer Complaint Database. Identify the types of entities or agencies with whom complaints are securely shared. Synthesize all collected information into a concise answer.
The agent successfully navigates to the 'Submit a complaint' page on consumerfinance.gov. The agent clicks on the 'Which products and services can I complain about?' button. The agent lists the following categories of financial products and services: 'Checking and savings accounts', 'Credit cards', 'Credit reports and other personal consumer reports', 'Debt collection', 'Debt and credit management', 'Money transfers, virtual currency, and money services', 'Mortgages', 'Payday loans', 'Personal loans like installment, advance, and title loans', 'Prepaid cards', 'Student loans', and 'Vehicle loans or leases'. The agent states that complaint data is published 'without information that directly identifies you' in the Consumer Complaint Database. The agent states that complaints are securely shared with 'other state and federal agencies' to facilitate 'supervision activities', 'enforcement activities', and 'monitor the market for consumer financial products and services'.