My Makita tool needs a repair. I want to understand the repair process directly through Makita. What are the steps to send my tool in for repair, what documents do I need to include, and what is the typical turnaround time once it's received? Additionally, how would I find an authorized Makita dealer if I prefer to go through them instead?
Navigate to makita.de. Click on the 'Service' link. Click on the 'Reparatur' (Repair) link. Identify and describe the process for sending a tool directly to Makita for repair, including required documents and address. Note the typical turnaround time for repairs once the tool is received by Makita Service. Identify the alternative method for repair via an authorized dealer. Return to the 'Service' page and click on the 'Händlersuche' (Dealer Search) or 'FINDEN SIE EINEN MAKITA FACHHÄNDLER IN IHRER NÄHE' link. Explain how a user can find an authorized Makita dealer using the search tool on this page.
The agent successfully navigates to the 'Reparatur-Service' page. The agent states that for direct Makita repairs, the user can send the device via a parcel service of their choice, including a completed Makita Repair Form in the package. The agent states that for warranty repairs, a DHL label can be requested via service@makita.de, and an invoice copy and warranty certificate must also be included. The agent provides the Makita repair address as 'Makita Werkzeug GmbH, Makita-Platz 1, 40885 Ratingen'. The agent states that the typical turnaround time is 48 hours after the device is registered with Makita Service. The agent states that an alternative repair method is via an authorized Makita dealer, who will forward the machine to Makita. The agent successfully navigates to the 'Händlersuche' page. The agent explains that authorized Makita dealers can be found by entering a city, postal code, or company name into the search fields on the 'Händlersuche' page.