I have tickets for an upcoming event and want to understand Ticketmaster's policies if the event is changed. Specifically, what is the general policy for cancelled events, and what should I do if my event is postponed? Also, if I want to sell my tickets, what happens if the event is then cancelled, postponed, or rescheduled after I've sold them?
Navigate to 'help.ticketmaster.com'. Use the search bar to find information about 'cancelled events'. Identify the general policy for cancelled events. From the search results or by searching again, find information about 'postponed events'. Identify what steps to take if an event is postponed. Search for information regarding 'selling tickets and event changes' or 'resale cancelled event'. Identify the policy for tickets sold if the event is cancelled, postponed, or rescheduled. Synthesize all gathered information into a concise answer.
The agent successfully navigates to the Ticketmaster Help Center. The agent states that for cancelled events, users should check their email for further instructions from Ticketmaster or the Event Organizer regarding refunds or exchanges. The agent states that for postponed events, the Event Organizer is still working to determine whether the event will be rescheduled, and original tickets are usually valid for the new date. The agent states that if tickets have been sold and the event is cancelled, Ticketmaster will process a refund to the original purchaser (seller). The agent states that if tickets have been sold and the event is postponed or rescheduled, the original tickets are generally valid for the new date, and the transaction remains valid.