I need to track a package using LibanPost's online service. What is the tracking number format required, and where on the website can I input it to track my item? Additionally, if I have issues, what is the customer care email address and phone number?
Navigate to 'https://www.libanpost.com/'. Click on the 'Online Services' link. Locate the 'Track your items' section or a similar tracking tool. Identify the required format for the tracking number (e.g., number of digits, characters). Note the location where the tracking number is entered. Navigate to the 'Contact Us' page. Extract the customer care email address. Extract the customer care phone number. Synthesize all collected information to answer the task.
The agent successfully navigates to the 'Online Services' page. The agent identifies the 'Track your items' section or tool. The agent states that the tracking number should be 13 digits long, starting with two letters, followed by nine digits, and ending with two letters (e.g., EE123456789LB). The agent correctly identifies that the tracking number is entered in the 'Tracking number' text input field. The agent states the customer care email address as 'customercare@libanpost.com'. The agent states the customer care phone number as '1577' (within Lebanon) and '+961-1-629 628' (outside Lebanon).