I'm planning to order from ASOS and need to understand their delivery and returns. What is the cost for standard delivery and the minimum spend for free standard delivery? Also, what is the return window for unwanted items, are returns free, and what is ASOS's 'Fair Use Policy' regarding returns?
Navigate to 'https://www.asos.com/customer-care/'. Under 'Delivery', click on 'Delivery Options'. Locate and extract the cost of standard delivery and the minimum spend for free standard delivery. Navigate back to the 'Customer Care' page. Under 'Returns & Refunds', click on 'Returns Policy'. Identify the return window for unwanted items. Determine if returns are free and any conditions for free returns. Locate and summarize the key aspects of ASOS's 'Fair Use Policy' regarding returns. Synthesize all gathered information into a concise answer.
The agent successfully navigates to the 'Customer Care' page. The agent states the cost of standard delivery as '£4.50'. The agent states the minimum spend for free standard delivery as '£40.00'. The agent identifies the return window as '28 days' from delivery or collection. The agent confirms that returns are 'free' as long as the item is 'still in its original condition'. The agent provides a summary of the 'Fair Use Policy', mentioning that it's in place to prevent misuse of free returns and that ASOS may refuse returns or close accounts if they suspect unusual or suspicious return activity.