As a federal retiree, I'm exploring the OPM Retirement Services Online portal. Without logging in, what types of account management (like updating my address, changing direct deposit, or adjusting tax withholdings) can I perform? Additionally, if I have a missing annuity payment or need general assistance with the Services Online portal, where would I go for help?
Navigate to 'https://servicesonline.opm.gov'. Examine the initial page to determine if options for updating address, changing direct deposit, or adjusting tax withholdings are explicitly mentioned or implied as available functionalities without requiring a login. Locate the 'I want to...' section. Identify the link or description for reporting a missing annuity payment. Identify the link or description for getting general help with Services Online. Synthesize the findings regarding self-service options and the specific help links.
The agent successfully navigates to 'https://servicesonline.opm.gov'. The agent correctly states that options for updating address, changing direct deposit, or adjusting tax withholdings are not explicitly available or implied on the initial page without logging in. The agent identifies and states that 'Report a missing annuity payment' is an available option under 'I want to...'. The agent identifies and states that 'Get help with Services Online' is an available option under 'I want to...'. The agent's answer clearly differentiates between actions requiring a login and those accessible without one.