I'm interested in trying Not Basics, previously Pantee. Can you explain their 'Comfort Guarantee' for first-time orders, including what it covers and the conditions for returns? Also, I'm located in the USA; what is the estimated delivery time and cost for standard international shipping, and are there any additional fees I should be aware of?
Navigate to 'https://notbasics.co.uk/'. Scroll to the footer and click on the 'Refund Policy' link. Identify and extract the details of the 'Comfort Guarantee', including its applicability, what it covers (refund/exchange), the timeframe for returns, and the conditions for item eligibility (original condition, no wear, hang tags attached). Note any exceptions to the 'Comfort Guarantee' (e.g., 'Last Chance to Buy' products). Navigate back to the homepage. Scroll to the footer and click on the 'Shipping' link. Locate the 'International Delivery (Outside of UK)' section. Find the estimated delivery time and cost for 'USA & Canada' standard shipping. Identify any notes regarding additional import fees for international orders. Synthesize all gathered information into a concise answer.
The agent successfully navigates to the 'Refund policy' page. The agent explains that the 'Comfort Guarantee' applies to the first order (excluding 'Last Chance to Buy' products) and allows for a full refund or free exchange within 30 calendar days of placing the order. The agent states that items must be returned in their original condition with no sign of wear and hang tags still attached to be eligible for the 'Comfort Guarantee'. The agent successfully navigates to the 'Shipping' page. The agent states the estimated delivery time for USA & Canada as '5-14 Business Days'. The agent states the standard shipping cost for USA & Canada as '£13.50'. The agent mentions that international orders may be subject to additional import fees upon delivery.