I need to make an insurance claim with QBE. Can you tell me what information and documents I need to have ready before I start my online claim? Also, what are the general steps involved in making an online claim, and is there a phone number I can call if I need urgent help?
Navigate to 'https://www.qbe.com/au'. Click on the 'Contact us' link in the main navigation menu. Scroll down the page to locate the 'Make a claim' section. Click on the 'Claim online now' link within the 'Make a claim' section. Identify the list of required information and documents needed to claim online. Identify the general steps or implied process for lodging an online claim. Locate and extract the phone number for urgent assistance or speaking with a claims team member. Synthesize all gathered information to answer the user's questions.
The agent successfully navigates to the 'Online Claims Form' page. The agent states that the required information/documents include: 'Your policy number', 'Details about what happened', and 'Details of other people involved'. The agent identifies and states the general steps for lodging an online claim as: 'gathering your details', 'starting your claim online', and 'QBE will be in touch within 48 hours'. The agent confirms and states the specific phone number for urgent assistance/claims as '133 723'.