I'm considering returning my BOOX device. What are the key differences in the return policy if my device has a hardware issue versus if I'm returning it for personal reasons without any defects? Specifically, what are the timeframes for each, what conditions must the device meet, and what are the potential fees (like restocking or shipping) I might incur for a non-defective return? Finally, what's the very first step I should take to start the return process?
Navigate to 'shop.boox.com'. Scroll to the footer of the page. Click on the 'Return' link (ID 699). Identify the return timeframe and conditions for a product with a hardware issue. Identify the return timeframe and conditions for a product returned for personal reasons without defects. Locate information regarding potential fees (shipping, customs, restocking, package) for non-defective returns. Identify the first step a customer should take to initiate a return. Synthesize all collected information into a concise answer.
The agent successfully navigates to the 'Return & Refund Policy' page. The agent states that for hardware issues, a full refund request is rejected if the product arrives after 14 days of receipt. The agent states that for personal reasons without defects, a refund request is rejected if the product arrives after 30 days of receipt, and customers only get a partial refund. The agent lists conditions for a full refund (hardware/quality problem, wrong item, no customer damage/loss). The agent lists conditions for a partial refund due to personal reasons (within 30 days, no quality issues, customer responsible for shipping/customs, varying refund based on condition). The agent identifies that for non-defective returns due to personal reasons, customers are responsible for shipping fees and customs tariffs, and may incur a restocking fee (15% if scratched) or package fee ($10 if lost/broken). The agent states that the first step to initiate a return is to either contact booxshop@boox.com or use the 'Apply for a return & refund service' link.