I'm interested in CTA's service offerings for professionals. Please identify the two main types of service contracts mentioned on the website. Additionally, describe the general process for reporting a technical fault and confirm the availability of emergency service.
Navigate to 'https://cta.ch/en/professionals/products?productType=cooling&kind=k_kaeltemaschine'. Click on the 'Service' link in the main navigation (ID 35). Identify the two main types of service contracts mentioned on the 'Service' page. Click on the 'Support' link in the main navigation (ID 29). On the 'Help in case of a technical fault' page, describe the steps involved in reporting a fault. Confirm the availability of emergency service based on the information provided. Synthesize the information on service contract types, the fault reporting process, and emergency service availability.
The agent successfully navigates to the 'Service' page. The agent identifies and states the two main types of service contracts as 'periodic maintenance' and 'all-inclusive service with warranty extension'. The agent successfully navigates to the 'Help in case of a technical fault' page (via the 'Support' link). The agent describes the fault reporting process as involving having an ASS number, reporting the fault (implied by phone), CTA getting in touch about repairs, repairing the fault, and finalization. The agent confirms that emergency service is available '24 hours a day, 365 days a year'.