I'm a New Zealand electricity consumer and I need to understand my rights and the process for resolving a complaint with my electricity retailer. Please identify two specific consumer rights from the 'Consumer Care Obligations' page, and outline the three-step process for resolving a complaint if talking to my power company doesn't work.
Navigate to 'ea.govt.nz'. Click on the 'Your power' link. Click on the 'Consumer Care Obligations' link. Scroll down to identify two specific consumer rights listed under 'Your rights as a power customer'. Continue scrolling to locate the section detailing the complaint resolution process. Outline the three-step process for resolving a complaint if initial contact with the power company is unsuccessful. Synthesize the identified consumer rights and the three-step complaint process into a concise answer.
The agent successfully navigates to the 'Consumer Care Obligations' page. The agent identifies and lists two distinct consumer rights, such as 'treat you with respect and communicate clearly' and 'work with you to keep your electricity supply connected and affordable'. The agent accurately outlines the three-step complaint resolution process: 1) Talk to your power company, 2) Contact Utilities Disputes, and 3) Understand the decision and next steps.