I've purchased a car using AutoScout24's 'smyle' service and am considering returning it. Please explain the 14-day right of withdrawal: when does the 14-day period begin, what are the conditions regarding mileage, and what is the process for returning the vehicle? Also, provide the phone number and email address for the smyle online car purchase experts.
Navigate to 'autoscout24.de'. Click on 'Kaufen' (Buy). Click on 'Auto online kaufen mit smyle' (Buy car online with smyle). On the 'smyle' service page, navigate to the 'FAQ' section. Within the FAQ, click on the 'Widerruf & Rückgabe' (Withdrawal & Return) tab. Click on 'Wann und wie kann ich mein gesetzliches Widerrufsrecht ausüben?' (When and how can I exercise my statutory right of withdrawal?) to find when the period begins. Click on 'Wie viele Kilometer sind im Falle einer Rückgabe erlaubt?' (How many kilometers are allowed in case of a return?) to find the mileage conditions. Click on 'Wie genau läuft die Rückgabe ab und welche Kosten bekomme ich erstattet?' (How exactly does the return process work and what costs do I incur?) to find the return process details. Locate the contact information (phone number and email) for the smyle online car purchase experts. Synthesize all gathered information to answer the task.
The agent successfully navigates to the 'smyle' online buying service page and its 'FAQ' section. The agent states that the 14-day withdrawal period begins after the delivery of the car. The agent states that up to 100 kilometers can be driven without cost, but if more than 100 kilometers are driven, a charge of €1.00 (plus 19% VAT) per additional kilometer will be applied. The agent accurately describes the return process: contact AutoScout24 Smyle, a return appointment will be arranged, a smyle employee will pick up the car and create a return protocol, the full amount paid will be refunded (minus any value depreciation from excessive use), the car will be deregistered, and the provisional car liability insurance ends automatically. The agent provides the phone number for smyle online car purchase experts as +49 (0) 89 444 563 800. The agent provides the email address for smyle online car purchase experts as smyle@autoscout24.com.