I'm a new resident of Oak Ridge and need to understand how to pay my utility bill online and report a pothole if I see one. Please explain the options for paying a utility bill online and what information I would need for each. Additionally, list all the fields required and any optional fields on the 'Report a Pothole' form.
Navigate to 'oakridgetn.gov'. Click on 'Utility Bill Payment' (ID 171) from the homepage, or navigate to the 'Services' page and click 'Pay Utilities' (ID 220). Identify and describe the options available for online utility bill payment (e.g., login, register, pay without registering) and any associated information needed (e.g., account number). Navigate back to 'oakridgetn.gov' using the back button or by directly navigating to the URL. Click on the 'Services' dropdown (ID 106) from the homepage. Click on the 'Report a Pothole' link (ID 223) from the 'Services' page. Scroll down to view all fields on the 'Report a Pothole' form. Identify and list all required and optional fields on the 'Report a Pothole' form. Synthesize the information about utility payment options and the pothole report form fields.
The agent successfully navigates to the utility payment portal/information page. The agent accurately describes that online utility bill payment options include logging in with a username and password, registering for a new account, or paying without registering. The agent states that paying without registering likely requires an account number. The agent successfully navigates to the 'Report a Pothole' form. The agent accurately lists the required fields for reporting a pothole as: First Name, Last Name, Email, Phone Number, and Location of Pothole (either Street Address or Intersection). The agent accurately lists the optional fields for reporting a pothole as: Additional details about the pothole and Upload an image.