I own a Therm-a-Rest product and need to understand its warranty and repair options. Can I get my product repaired if the damage isn't covered by warranty, and if so, what is the general cost policy? Also, what is Therm-a-Rest's obligation if a product's limited warranty is breached?
Navigate to 'https://www.cascadedesigns.com'. Locate and click on the 'SUPPORT' button (ID 628) in the header. On the support page, click on the 'Thermarest Warranty' link (ID 456) or similar to navigate to the Therm-a-Rest warranty page. Click on the 'Warranty & Repair FAQ' link or section (ID 809). Expand the 'How Can I Get My Therm-A-Rest Product Repaired? How Much Will It Cost?' section (ID 915). Read the information to determine if products can be repaired if damage isn't covered by warranty and the general cost policy. Read the 'Warranty Exclusions & Limitations' section to identify Therm-a-Rest's obligation if a limited warranty is breached. Synthesize the gathered information to answer the questions.
The agent successfully navigates to the Therm-a-Rest Warranty & Repair FAQ page. The agent states that Therm-a-Rest products can be repaired for a 'small fee' if the damage is not covered under warranty. The agent states that Therm-a-Rest's obligation, should a limited warranty be breached, is, at its option, to either repair or replace the product.