As a non-Corps professional, I'm interested in attending an HEC PROSPECT training course and need technical support for HEC-RAS software. How do I register for a course, and what are the methods and limitations for obtaining HEC-RAS software support?
Navigate to the HEC website (hec.usace.army.mil). Go to the 'Training' page. Identify the URL for PROSPECT course registration for non-Corps users and any associated registration priorities/timelines. Note the email contact for PROSPECT course content and pre-requisites. Navigate to the 'Contact' page. Locate the 'Software Support Inquiries' section. Identify the policy regarding telephone support for non-Corps users. Determine the required method for non-Corps users to make software inquiries and requests for assistance, including bug reporting, and note where to find appropriate contact information. Synthesize the registration process for non-Corps users and the software support method and limitations for non-Corps users.
State that non-Corps professionals register for PROSPECT courses through the USACE Learning Center (ULC) website (http://ulc.usace.army.mil/HowToRegister.aspx). Mention that registration is typically on a space-available basis and often on a stand-by list until sixty days before the class, with priority for Corps/federal employees. State that inquiries regarding course content and pre-requisites should be directed to Richard.J.Nugent@usace.army.mil. Confirm that HEC does not provide non-Corps users with telephone support for software issues. State that all software inquiries and requests for assistance (including bug reporting) for non-Corps users must be made by email, and refer to the Support Policy webpage for appropriate contact information.