On the Europcar FAQ page, find out how to dispute a charge on your rental invoice and what steps to take if you lose your car keys. Summarize the process for both scenarios, including who to contact and any important timelines or costs.
Navigate to the main FAQ page. Go to the 'After rental' section. Locate and click on 'Invoice Disputes'. Extract information regarding disputing charges. Go back to the main FAQ page. Use the search bar to search for 'lost keys'. Locate and click on 'What should I do if I lose my car keys?' from the search results. Extract information regarding lost car keys. Synthesize the steps for disputing a charge and resolving a lost key situation.
State that to dispute a charge, you must contact customer service with supporting documents (e.g., pictures, rental agreement) within 40 days of the invoice date. State that if you lose your car keys, you must contact the Europcar location where you picked up the car. Mention that new keys could take between 24 and 48 hours to receive. State that additional service charges will apply for lost keys, as it is not covered by insurance and protections.