As a consumer, I want to understand how reviews work on Trusted Trader. Explain how to submit a review, clarify how negative feedback is handled and moderated, and describe the verification process for positive reviews. Also, provide the general inquiry contact number for the service.
Navigate to trustedtrader.scot. Click on the 'FAQs' link. Locate and read the section 'Consumers and residents'. Find and extract information from 'How do I leave or read reviews?'. Find and extract information from 'Why are there no negative reviews?'. Find and extract information from 'What is your review moderation process?'. Locate and extract the general inquiry phone number from the FAQs page. Synthesize the information regarding submitting reviews, the handling and moderation of negative reviews, the verification process for positive reviews, and state the contact number.
Explain that to leave a review, users can select the 'Review a Trader' link or fill out a feedback card provided by the trader. Explain that negative reviews exist and are thoroughly investigated by Trading Standards, with consistently poor traders being removed from the scheme. Describe the review moderation process, including that all reviews begin moderation within three business days, negative reviews require prior grievance with the trader, and that abusive/slanderous content is deleted. Explain that 4 and 5-star reviews are usually published the same day after security checks, with at least 25% randomly selected for secondary verification to confirm authenticity. State the general inquiry contact number as 0333 444 2198.