I need to understand Trainline's policies for changing or refunding train tickets, and how to claim compensation if my train is delayed. Find the relevant sections on their help page and summarize the key information for both ticket management and delay compensation.
Navigate to the Trainline homepage (if not already there). Click the '#' button (ID 257) to reveal the hidden navigation menu. Click on the 'Help' link (ID 277) within the revealed menu. On the Help page, locate and click on the 'Ticket refunds and changes' link. Identify the general policy and steps for ticket refunds and changes. Navigate back to the main Help page. Locate and click on the 'Delays and disruption' or 'Delay Repay' link. Identify information regarding claiming compensation for delays (Delay Repay scheme). Summarize the key information for both ticket changes/refunds and delay compensation.
Successfully navigate to the 'Help' section via the hidden menu. Successfully navigate to the 'Ticket refunds and changes' section. Successfully navigate to the 'Delays and disruption' or 'Delay Repay' section. State the general policy for ticket refunds and changes (e.g., conditions, timeframe, how to apply). State how to claim compensation for delays (e.g., 'Delay Repay' scheme, eligibility, required information, how to apply).