Summarize the key insights from the 'MFG Rated for Service' awards regarding the role of technology in lender-broker relationships and the factors contributing to a successful mortgage market, based on the relevant articles and podcast descriptions available on the website.
Navigate to the 'Awards' section. Locate and read the article 'Progress on technology more clear with certain lenders -MFG RFS' to understand technology's impact. Locate and read the article 'Intermediaries, products and communication key to a successful market, finds Rated for Service' to identify market success factors. Click on the 'Awards' navigation link again to reveal the sub-menu. Click the 'Podcast' link in the sub-menu. Read the descriptions for 'MFG Rated for Service Awards Podcast – Insights from Coventry Building Society – Episode 4' and 'MFG Rated for Service Awards Podcast – Unveiling Customer Service Excellence with Accord Mortgages – Episode 3' to gather additional insights. Synthesize all gathered information to provide a summary.
State that technology progress is clear with certain lenders but remains a source of frustration for brokers. Identify 'Intermediaries, products and communication' as key to a successful market, and mention product transfers (PTs) as a main source of frustration. Include insights from the Coventry Building Society podcast description, such as strategic decisions, operational initiatives, and sales support as success factors. Include insights from the Accord Mortgages podcast description, highlighting customer service excellence and market challenges/trends. Provide a concise, synthesized summary that links technology's role with broader factors for mortgage market success.