On the Office of Evaluation Sciences website, navigate to the 'Evaluations' page. Find the most recent *completed* 'Impact evaluation' project. For this project, identify the federal agency OES partnered with and state one key finding or outcome.
Navigate to the 'Evaluations' page (oes.gsa.gov/evaluations). Systematically review the listed evaluation projects to identify the most recent one with a 'Complete' status and 'Impact evaluation' type. Click on the identified project: 'Reducing no-shows for in-person passport appointments'. Identify the federal agency OES partnered with for this project. Identify and state one key finding or outcome from this project.
The agent identifies 'Reducing no-shows for in-person passport appointments' as the most recent completed impact evaluation. The agent states that OES partnered with the 'Department of State (DOS)’s Bureau of Consular Affairs (CA)' (or simply 'Department of State'). The agent states that a key finding was: 'Sending automated text message reminders to customers did not change the no-show rate for in-person passport appointments.'