I need to understand how to access my mobile tickets and what to do if an event is cancelled. Please find information on accessing mobile tickets and the general policy for cancelled events. Specifically, what is the estimated time before an event that mobile tickets become scannable, and what are the initial steps Ticketmaster advises when an event is cancelled?
Navigate to 'help.ticketmaster.com'. Click on the 'My Tickets' link (ID 140) or navigate to the 'Accessing your mobile tickets' section if directly visible. Identify the estimated time before an event that mobile tickets become scannable. Navigate back to the search results page for 'refunds' (or directly to 'help.ticketmaster.com/hc/en-us/search?query=refunds'). Click on the 'Event Updates' link (ID 152) or search for 'cancelled events'. Find the initial steps Ticketmaster advises when an event is cancelled. Synthesize the information about mobile ticket access and cancelled event policy.
The agent successfully navigates to the relevant pages for mobile ticket access and cancelled events. The agent states that mobile tickets become scannable approximately 48 hours before the event. The agent states that for cancelled events, Ticketmaster advises users to check their email for further instructions from Ticketmaster or the Event Organizer regarding refunds or exchanges.