As a potential client of a migration agent, I want to understand how to lodge a complaint against a registered migration agent, what information is available about the Code of Conduct for agents, and what resources are available for registered agents. Please outline the steps to lodge a complaint, summarize the key areas covered by the Code of Conduct, and list at least two types of tools or resources available for registered agents.
Navigate to 'mara.gov.au'. Click the search button (ID 160). Fill the search input (ID 171) with 'lodge a complaint'. Click the search button (ID 172) to submit the query. Navigate to the most relevant search result for 'lodge a complaint' and describe the steps or information required to lodge a complaint. Navigate back to the search interface or homepage. Click the search button (ID 160). Fill the search input (ID 171) with 'Code of Conduct'. Click the search button (ID 172) to submit the query. Navigate to the most relevant search result for 'Code of Conduct' and summarize the key areas it covers. Navigate back to the search interface or homepage. Click the search button (ID 160). Fill the search input (ID 171) with 'Tools for registered agents'. Click the search button (ID 172) to submit the query. Navigate to the most relevant search result for 'Tools for registered agents' and list at least two types of tools or resources available for registered agents.
The agent successfully navigates to a page detailing how to lodge a complaint and describes the process or required information. The agent successfully navigates to a page detailing the Code of Conduct and summarizes its key areas (e.g., professional standards, client money, fees, advertising). The agent successfully navigates to a page listing tools for registered agents and lists at least two types of resources (e.g., forms, practice guides, legislation, publications).