As a user, I want to calculate the postage for a small mail item from Singapore to Australia weighing 500 grams. Then, I want to find out how to track an item using its tracking number and locate the nearest post office to a specific address in Singapore (e.g., '10 Bayfront Avenue, Singapore 018956').
Navigate to 'https://www.singpost.com'. Under the 'Rate Calculator' section, select 'Australia' as the sending destination. Select 'Mail' as the package type. Enter '500' into the 'Weight' field and ensure 'Grams' is selected. Attempt to calculate the rate (note if a direct calculation is provided or if it requires further steps). Click on the 'Track Items' link (ID 554). Identify where a user would input a tracking number and what information is typically required. Navigate back to the homepage. Click on the 'Locate Us' link (ID 563). Identify how a user can search for a post office or posting box and if there's a map or address input feature. Synthesize the information on how to calculate rates, track items, and locate facilities.
The agent successfully navigates to the SingPost homepage. The agent attempts to use the 'Rate Calculator' for Singapore to Australia, 500 grams, mail. The agent describes whether a direct rate is provided or if it leads to a more advanced calculator/page. The agent successfully navigates to the 'Track Items' page. The agent identifies the input field for a tracking number on the 'Track Items' page. The agent successfully navigates to the 'Locate Us' page. The agent describes the search functionality for finding post offices or posting boxes on the 'Locate Us' page, including any map or address input features.