I need to pay my utility bill and report a pothole in Oak Ridge. Please describe the steps to pay a utility bill online and identify what information is needed for the 'Report a Pothole' form. Do not submit any forms.
Navigate to 'oakridgetn.gov'. Click on the 'Utility Bill Payment' link (ID 171) from the homepage, or navigate to the 'Services' page and click 'Pay Utilities' (ID 220). Describe the initial steps and information required to pay a utility bill online, without actually proceeding with a payment. Navigate back to the 'Services' page (ID 153 from the Animal Shelter page, or by clicking 'Services' dropdown ID 106 from homepage if not already on Services page). Click on the 'Report a Pothole' link (ID 223). Identify and list the fields/information required to fill out the 'Report a Pothole' form. Synthesize the steps for utility payment and the required information for reporting a pothole.
The agent successfully navigates to the utility payment portal/information page. The agent describes the initial steps or information required for online utility payment (e.g., account number, login). The agent successfully navigates to the 'Report a Pothole' form. The agent accurately lists the required information/fields for reporting a pothole (e.g., location, description, contact information).