As a QBE customer, I need to understand the process for lodging a new claim online. Navigate to the 'Make a claim' section and identify the general steps involved in lodging a claim and any key information or documents I might need to have ready before starting the online claim process. Also, confirm if there's a specific phone number for making claims.
Navigate to 'https://www.qbe.com/au'. Click on the 'Claims' link in the main navigation menu. Locate the section for lodging a new claim online. Identify the general steps or a summary of the online claim process. List any key information or documents explicitly mentioned as required for an online claim. Determine if a specific phone number for making claims is provided on this page.
The agent successfully navigates to the 'Claims' page. The agent identifies and states at least three general steps or a summary of the online claim process (e.g., 'Gather your details', 'Start your claim online', 'We'll be in touch'). The agent lists at least two types of key information or documents required (e.g., policy number, incident details, photos). The agent confirms if a specific phone number for making claims is present on the page, and if so, states it.