A user wants to understand the scope of the CFPB's complaint handling and how their data is managed. Please identify which financial products and services the CFPB handles complaints for. Additionally, explain how the CFPB shares complaint data, specifically noting what information is published in the Consumer Complaint Database and with whom complaints are securely shared.
Navigate to the 'Submit a complaint' page on consumerfinance.gov. Click on the 'Which products and services can I complain about?' button (ID 477). List the categories of financial products and services for which the CFPB handles complaints. Locate the section on 'How we share complaints' on the 'Submit a complaint' page. Identify what information from complaints is published in the Consumer Complaint Database. Identify the types of entities or agencies with whom complaints are securely shared. Synthesize all collected information into a concise answer.
The agent successfully navigates to the 'Submit a complaint' page. The agent clicks on the 'Which products and services can I complain about?' button. The agent lists the categories of financial products and services (e.g., 'Bank account or service', 'Credit card', 'Credit reporting', 'Debt collection', 'Money transfer, virtual currency, or money service', 'Mortgage', 'Payday loan, title loan, or personal loan', 'Student loan', 'Vehicle or consumer loan'). The agent identifies that complaint data is published 'without information that directly identifies you' in the Consumer Complaint Database. The agent states that complaints are securely shared with 'other state and federal agencies' to facilitate 'supervision activities', 'enforcement activities', and 'monitor the market for consumer financial products and services'.