As a student using Cengage products, I need technical support for an eBook and have questions about a digital platform. Navigate to the Student Support Centre and identify the primary ways students can get help for these issues. Specifically, note if there's a searchable knowledge base, a direct contact method (like a form or email), or a phone number for student tech support.
Navigate to 'https://www.cengage.com.au/contact'. Scroll down to locate the 'Student' section. Click on the 'OPEN SUPPORT CENTRE' link (ID 224). Once on the Student Support Centre page, identify how students can search for answers (e.g., a search bar for FAQs/knowledge base). Look for specific contact methods provided for technical support related to eBooks and digital platforms (e.g., contact forms, email addresses, or phone numbers). Summarize the primary ways students can get help for technical issues and questions about digital platforms.
The agent successfully navigates to the 'Contact us' page. The agent successfully clicks the 'OPEN SUPPORT CENTRE' link. The agent identifies and describes the primary method for searching for support articles or FAQs within the Student Support Centre (e.g., a search bar or categorized topics). The agent identifies any direct contact methods (e.g., a contact form, email address, or phone number) specifically for student technical support regarding eBooks and digital platforms. The agent provides a concise summary of the available support channels for students.