I'm interested in using my TruHearing benefits. Please explain the process of how it works, including the steps from checking eligibility to receiving ongoing care. Specifically, how do I find a provider, and what information do I need to have ready when I call TruHearing?
Navigate to 'https://www.truhearing.com/'. Click on the 'How It Works' link. Read through the steps outlined on the 'How It Works' page to understand the overall process. Identify the step or section that explains how to find a provider. Identify any specific information or documents a user needs to have ready when contacting TruHearing. Synthesize the information to describe the process, how to find a provider, and what information is needed.
The agent successfully navigates to the 'How It Works' page. The agent describes the general process of using TruHearing benefits (e.g., check eligibility, schedule exam, choose hearing aids, receive ongoing care). The agent identifies how a user finds a provider (e.g., TruHearing helps locate one). The agent states what information a user needs to have ready when contacting TruHearing (e.g., insurance information, member ID).