As a federal retiree, I need to understand what self-service options are available on the OPM Retirement Services Online portal without logging in. Specifically, I want to know if I can update my address, change my direct deposit information, or adjust my tax withholdings. Additionally, how would I report a missing annuity payment or get general help with the Services Online portal?
Navigate to the 'Services Online' page (servicesonline.opm.gov). Identify if options for updating address, changing direct deposit, or adjusting tax withholdings are explicitly mentioned or implied as available functionalities without requiring a login or navigating past the initial sign-in page. Locate and list the direct links or descriptions under the 'I want to...' section related to reporting a missing annuity payment and getting general help with Services Online.
The agent successfully navigates to the 'Services Online' page. The agent states whether options for updating address, changing direct deposit, or adjusting tax withholdings are visible or implied on the initial 'Services Online' page. The agent identifies and states that 'Report a missing annuity payment' is an available option under 'I want to...'. The agent identifies and states that 'Get help with Services Online' is an available option under 'I want to...'.