A user needs to find out what documents are required for a REAL ID in Illinois using the interactive checklist. They also need to find the address and hours of operation for the Chicago North Real ID Supercenter. Finally, they want to know if they can make an appointment at this Supercenter.
Navigate to the Illinois Secretary of State website (ilsos.gov). Click on the 'Driver's Licenses & ID Cards' button. Click on the 'Check If You Need a REAL ID' link. Click on the 'REAL ID Interactive Checklist' link (ID 1781). Go back to the previous page (the 'How To Get a REAL ID' page). Locate the address and hours of operation for the Real ID Supercenter. Determine if appointments can be made for the Real ID Supercenter based on the information provided on the page.
The agent successfully navigates to the REAL ID information page. The agent successfully clicks on the 'REAL ID Interactive Checklist' link. The agent successfully navigates back to the 'How To Get a REAL ID' page. The agent states the address of the Real ID Supercenter as '191 N. Clark St. in downtown Chicago'. The agent states the hours of operation for the Real ID Supercenter as 'Monday-Friday, 7:30 am-5:00 pm'. The agent states that the Real ID Supercenter is 'walk-in only, non-appointment facility'.