I need to understand the specific refund requirements for a Click-N-Ship label that I printed but didn't use, and for a PO Box I recently closed. Additionally, I'm a business customer and want to know the general process for business refunds, including how many tracking numbers can be uploaded for a bulk request.
Navigate to 'https://www.usps.com/help/refunds.htm'. Click on the 'Click-N-Ship' link under 'Refunds Quick Links' and identify the refund requirements for unused labels. Return to the 'Request a Domestic Refund' page. Click on the 'PO Boxes' link under 'Refunds Quick Links' and identify the refund requirements for closed PO Boxes. Return to the 'Request a Domestic Refund' page. Click on the 'Business Refunds (BCG)' link and describe the general process for business refunds, including the maximum number of tracking numbers that can be uploaded.
The agent successfully navigates to the 'Request a Domestic Refund' page. The agent identifies that for Click-N-Ship, refunds can be requested for unused labels within 30 days of printing, provided they have not been scanned or used. The agent identifies that for PO Boxes, refunds are typically prorated based on the remaining rental period and specific conditions apply, such as the key being returned. The agent states that business customers can upload files with up to 1,000 individual USPS Tracking® numbers for bulk refund requests.