I've purchased a BOOX device and need to understand the return process. Please navigate to the 'Return' policy page. What is the general timeframe for returning a product, what conditions must the product meet to be eligible for a return, and what is the first step a customer should take to initiate a return?
Navigate to 'shop.boox.com'. Scroll to the footer of the page. Click on the 'Return' link (ID 698). Identify the general timeframe for returning a product. Identify the conditions a product must meet to be eligible for a return. Identify the first step a customer should take to initiate a return. Synthesize all collected information into a concise answer.
The agent successfully navigates to the 'Return' policy page. The agent states the general timeframe for returns (e.g., 'within 15 days of receipt'). The agent lists the key conditions for a product to be eligible for return (e.g., 'unused', 'original packaging', 'no physical damage'). The agent states the first step to initiate a return (e.g., 'contact customer service' or 'submit a return request').