Explore the 'Manage your idCAT Mòbil' section to understand the process for updating personal data and the implications of suspending an idCAT Mòbil. Specifically, detail what information is required to modify the linked mobile number/email and what happens when an idCAT Mòbil is suspended.
Navigate to 'https://idcatmobil.cat/idCATMobil-EN.html'. Click on the 'Manage your idCAT Mòbil' link (ID 1131). Click on the 'Modify my idCAT Mòbil' link (ID 36) under 'Data updating' to see what information is required. Go back to the 'Manage your idCAT Mòbil' page. Click on the 'Suspend my idCAT Mòbil' link (ID 48) to understand the suspension process and its implications. Synthesize the requirements for data updating and the details of the suspension process.
The agent successfully navigates to the 'Manage your idCAT Mòbil' page. The agent identifies that modifying the linked mobile number and/or email requires access to the idCAT Mòbil and if not, directs the user to an 'Oficina d’Atenció Ciutadana de la Generalitat de Catalunya'. The agent identifies that suspending the idCAT Mòbil is for cases of suspected identity supplantation and is initiated by clicking the 'Suspend my idCAT Mòbil' link.