Explore the 'Ask Cy' chatbot feature on the City of Florence website. Determine how to initiate a chat, what types of questions or service requests it can handle, and if there are any limitations or specific instructions for its use. Additionally, find out what the 'Message' link on the 'Contact Us' page leads to.
Navigate to the 'Contact Us' page on cityofflorence.com (if not already there). Identify the methods to initiate a chat with 'Ask Cy'. Read the description of 'Ask Cy' to understand what types of questions or service requests it can handle. Note any limitations or specific instructions for using 'Ask Cy', such as it not being for emergencies. Click on the 'Message' link (ID 1655) under 'Contact Us' to see where it leads. Describe the functionality or content of the page accessed via the 'Message' link. Synthesize all gathered information about 'Ask Cy' and the 'Message' link.
The agent successfully navigates to the 'Contact Us' page. The agent identifies that 'Ask Cy' can be initiated by texting 'Hey Cy' to (855) 964-3929 or by clicking the 'Ask Cy' icon in the bottom right-hand corner of the website. The agent states that 'Ask Cy' can be used to 'ask questions, message staff directly, and submit service requests'. The agent notes that 'Cy is not for reporting emergencies'. The agent successfully clicks the 'Message' link (ID 1655). The agent describes that the 'Message' link leads to a form titled 'Message City of Florence, SC' for submitting inquiries directly to the city. The agent provides a comprehensive overview of 'Ask Cy's' capabilities and the purpose of the 'Message' link.