A user wants to manage an existing flight booking on KLM.co.uk. Navigate to the 'My Trip' section to find out what information is required to access a booking.
Navigate to 'https://www.klm.co.uk'. Click on the 'My Trip' link in the main navigation. Identify the fields or information required to retrieve a booking on the 'My Trip' page.
The agent successfully navigates to a page where a user can input details to manage their booking. The agent identifies and states that a 'Booking code' (PNR) and 'Last name' are required to retrieve a booking.