As a consumer, I need to file a complaint against a business on the BBB website. Please navigate to the 'File a Complaint' section and identify the key steps involved in the complaint process, what information is required to file a complaint, and what the typical resolution timeframe is, if mentioned.
Navigate to 'https://www.bbb.org/'. Click on the 'File a Complaint' link (ID 289). Identify and list the key steps outlined in the complaint process. Determine what information is required from the consumer to file a complaint. Look for any mention of a typical resolution timeframe for complaints.
The agent successfully navigates to the 'File a Complaint' page. The agent lists the key steps in the complaint process, such as 'Start Your Complaint', 'Submit Your Complaint', 'Business Response', 'Your Response', and 'Complaint Closed'. The agent identifies that required information includes details about the business, the nature of the complaint, and personal contact information. The agent states whether a typical resolution timeframe is mentioned on the page, and if so, what it is (e.g., 'The business will have 14 days to respond to your complaint.').