A user wants to understand the process of submitting a complaint to the CFPB. Please provide a summary of what they should include in their complaint, what happens after submission, and what steps they can take before submitting a complaint. Also, confirm the primary method for submitting a complaint.
Navigate to the 'Submit a complaint' page on consumerfinance.gov. Click on the 'What’s most important for me to include in a complaint?' button (ID 525) and extract the key information needed. Click on the 'What happens after I submit a complaint?' button (ID 581) and describe the process. Click on the 'What steps can I take before submitting a complaint?' button (ID 510) and list the recommended actions. Identify the primary method for submitting a complaint as indicated on the page (online or phone). Synthesize all collected information into a concise answer.
The agent successfully navigates to the 'Submit a complaint' page. The agent states that important information to include in a complaint is 'what happened, who was involved, and what you want to happen'. The agent describes that after submission, the CFPB sends the complaint to the company for response, and most companies respond within 15 days. The agent lists recommended steps to take before submitting a complaint, such as 'contacting the company directly' and 'gathering supporting documents'. The agent confirms that complaints can be submitted 'online' or 'over the phone'.