I sent a package using Priority Mail Express and it was delivered late. I want to request a refund. Please navigate to the USPS Service Refunds page and find out if Priority Mail Express is eligible for a refund, what the general reasons for a refund are, and what the initial steps are to request a refund.
Navigate to 'https://servicerefunds.usps.com'. Identify if Priority Mail Express is listed as an eligible service for a refund. Locate the general reasons or conditions under which a refund can be requested. Identify the initial steps or requirements for submitting a refund request.
The agent successfully navigates to 'https://servicerefunds.usps.com'. The agent confirms that Priority Mail Express is eligible for a refund. The agent states that refunds are generally for service failures, such as late delivery. The agent identifies that the initial step often involves filling out an online form or contacting USPS customer service, and notes any required information like tracking numbers or proof of purchase.