I am a small business owner in Victoria and I'm having a dispute with my landlord regarding my retail lease. I want to understand how the Victorian Small Business Commission (VSBC) can help resolve this. Please navigate to the section that explains the dispute resolution process. Once there, identify the main steps involved in lodging a dispute with the VSBC, what type of disputes they can help with, and any initial requirements or costs.
Navigate to the VSBC homepage (vsbc.vic.gov.au). Look for a prominent link or menu item related to 'Dispute Resolution', 'Apply for Help', or 'Resolving Disputes'. Click on the most relevant link to access information about the dispute resolution process. Identify and list the main steps a user needs to follow to lodge a dispute. Determine what types of disputes the VSBC can assist with, specifically concerning retail leases. Look for any information regarding initial requirements (e.g., prior communication with the other party) or costs associated with the dispute resolution service. Synthesize all gathered information to answer the task.
The agent successfully navigates to a page detailing the VSBC's dispute resolution process. The agent lists the main steps for lodging a dispute (e.g., initial contact, mediation, conciliation). The agent identifies that the VSBC primarily handles retail lease disputes. The agent states any initial requirements, such as attempting to resolve the dispute directly with the other party first. The agent states whether there are any costs associated with the VSBC's dispute resolution services (e.g., 'free' or 'no cost').