The improper spelling of a multi-billion dollar company is inconceivable. I can go on MS Notepad and make this same letter in under an hour. Also everyone at least once in their lives will pee or has peed in a container of sorts. I'm not defending Amazon by any means but c'mon be real you don't see Amazon trucks pulled into gas stations or fast food places to use the bathroom. I'm sure at some point you've seen a pee bottle in a family member or friend's car and filed a complaint too lol. If this is an official amazon stated letter it's only logical to address the issue if someone leaves them in the truck for the next person to deal with.