Very nice information. I am not actually sure how to fix this problem. A lot of these bugs are the type where a tester would be: This happened once, here is video. Issues that happen once and not easy to repro in a climate of everything being on fire would be automatically downgraded to Major or below. The bugs/user/day target absolutely would result in a flood of content-related minors. But on the other hand, maybe they had morale problems and needed to get quantity up. 10 bugs / 7 hours work is pretty bad efficiency. A big part of it is you need experienced QA to make quality issues, and since QA is treated as a non-critical resource by publishers, it is really hard to retain quality QA talent.  I guess it really means that devs need to have in house testers embedded with the team. That has worked well for me.