Apple is turning into pure garbage.  It used to be we paid an Apple tax and they took care of us at all cost.  I've had some insane experiences in the past where I would bring a work Macbook in to have X repaired and when they returned it to me they showed me they also replaces Y and Z just because other people had issues with our exact serial number range even though this unit was fine so far.  No one else does that.  But now...<br><br>I took my 5th Gen iPad Pro in because Apple's own USB-C cable ruined the USB-C port.  It just stopped working.  No, zero trauma to the port.  The guy told me if he could get the serial number off the unit with their own test tool then he could swap it out.  But the port was dead so he couldn't.  He had to send it in so they could open it up and get the serial number off the physical device.  This is simply their protocol because their system wont allow them to physically enter a serial number for a warranty replacement.  I guess there's a way to alter the serial number via software even on jailed devices.  Even though the serial number is also inscribed on the back....ugh, whatever!  He said once they get the serial number they'll send me a new unit.  The repair facility got my iPad, looked at the port and said the port is broken, customer broke port, WARRANTY VOID.  WTF?  They sent back my iPad, no replacement.  FU APPLE!<br><br>Luckily for me, Apple takes pics of devices at every step.  In front of the customer via iPhone.  Again in the back, higher quality, before sending out.  Again at the repair facility.  This mattered because somewhere along the line, some irresponsible Apple employee scratched the heck out of my screen.  Took it right back to Apple, they fought me on it, said the photos don't show scratches but that doesn't mean they aren't there.....W...T....F!?!?!?!  I also brought along my 4th Gen iPad and showed them it's pristine condition and pointed out the fact there are zero scratches anywhere else on the unit.  After some fighting with them I walked out with a refurb.<br><br>FFS!