I'm calling to lodge a compaint
I'm sorry to hear that you're calling to lodge a complaint. Your feedback is important to us, and I appreciate you taking the time to bring your concerns to our attention. To ensure that your complaint is properly documented and addressed, I would recommend submitting your complaint through our official complaint channel. This will allow us to investigate the matter thoroughly and provide you with a satisfactory resolution. If you could please provide me with your contact details or any relevant reference number regarding your complaint, I will assist you further in initiating the process. Thank you for reaching out to us and giving us the opportunity to address your concerns.