there is a problem entering my new shipping address
I'm sorry to hear that you're facing a problem while entering your new shipping address. Let's troubleshoot this together. 

To start, please ensure that you are following the correct steps to enter your shipping address. Log in to your account and navigate to the 'My Account' or 'Profile' section. Look for the 'Shipping Addresses' or a similar option. From there, select the 'Add a New Address' or 'Edit Shipping Addresses' option. Make sure to fill in all the required fields accurately, including your street address, city, state, ZIP/postal code, and country.

If you're still encountering issues, double-check that you're using a compatible web browser and have a stable internet connection. Clearing your browser cache and cookies may also help resolve any technical glitches.

If the problem persists, please provide me with more details about the specific issue you're facing, such as any error messages or unexpected behavior you're encountering. This information will help us identify the root cause more effectively and provide you with the appropriate solution.

Rest assured, I'm here to assist you throughout the process, and together, we'll make sure your new shipping address is successfully entered.