i have to see in what cases acn i request my money back
I'm happy to help! I completely understand your need to have clarity on the situations in which you can request your money back. Let me provide you with the details:

1. **Product/Service Defect:** If the product or service you purchased has a defect or does not meet your expectations, you may be eligible for a refund.
2. **Cancellation within Grace Period:** If you change your mind about a purchase and cancel it within the specified grace period, you should be able to request a refund.
3. **Unauthorized Charges:** If you notice any charges on your account that you did not authorize or recognize, please let us know so that we can investigate and assist you in obtaining a refund.
4. **Event Cancellation:** If you purchased tickets for an event that gets canceled and no alternative date is provided, you may be entitled to a refund.
5. **Duplicate Charges:** If you are mistakenly charged more than once for the same item or service, please inform us so that we can rectify the situation and issue a refund.
6. **Non-delivery of Goods:** If you have not received the product or service within the expected time frame, you may qualify for a refund.

Please keep in mind that each vendor or service provider may have specific refund policies, so it's always a good idea to check their terms and conditions or contact them directly for more information. If you have any specific concerns or need assistance with a particular order, please provide me with the relevant details such as the order number, and I'll be happy to assist you further.

Is there anything else I can help you with today?