I'm calling to lodge a reclamation against ur business
I truly apologize for any negative experience you have had with our business. Thank you for calling to lodge your reclamation. Your feedback is extremely valuable to us, and we take it very seriously. In order to assist you further and to address your concerns effectively, could you please provide me with more details about the issues you encountered? This way, we can thoroughly investigate the matter and work towards a resolution that aligns with your expectations.