need help to see in what cases can I request my money back
I'm on the same page, your need to have clarity on the situations in which you can request a refund. Let me provide you with the necessary information:

1. **Product/Service Defect:** If you receive a defective product or a service that does not meet your expectations, you are generally eligible for a refund.

2. **Cancellation within Grace Period:** If you change your mind and decide to cancel your purchase within the specified grace period, you should be able to request a refund.

3. **Unauthorized Charges:** If you notice any charges on your account that you did not authorize or recognize, we will investigate the matter and assist you accordingly.

4. **Event Cancellation:** If you have purchased tickets for an event that gets canceled without a rescheduled date, you should be eligible for a refund.

5. **Duplicate Charges:** In the event that you are charged multiple times for the same item, please reach out to us, and we will rectify the situation promptly.

6. **Non-receipt of Goods:** If you do not receive the goods you ordered within the expected timeframe, please inform us, as you may qualify for a refund in such cases.

Please keep in mind that refund policies may vary depending on the specific vendor or service provider. It is always recommended to review their terms and conditions for a comprehensive understanding. If you have any specific order or concern, please provide me with the relevant details, such as the order number or any other information that can help me assist you more effectively.

I am here to listen and assist you every step of the way. Is there anything else I can do for you today?