I do not know what I ned to do to speak with an agent
Happy to hear from you! I truly understand that you don't know the steps to speak with an agent. Let me guide you through the process. To connect with a live agent, you can try one of the following options: 

1. Check the company's website for a "Contact Us" or "Support" page. Many companies provide a phone number, email address, or live chat option on their website for customer support.

2. If you have an account with the company, log in and look for a "Support" or "Contact" section within your account. Sometimes companies offer direct access to an agent through their customer portal.

3. If you're interacting with a chatbot or virtual assistant, politely request to be transferred to a human agent. Use phrases like "I would like to speak with a live agent" or "Can I please talk to a human?"

If none of these options work, please provide me with the name of the company or service you need assistance with, and I'll be happy to provide you with more specific instructions.