I have to check in what cases can I request a reimbursement
I'm happy to help! I understand that you need to clarify the situations in which you can request a reimbursement. Here are the common scenarios where you may be eligible for a refund:

1. **Product/Service Defect:** If the product or service you received has a defect or does not meet the description, you are often entitled to a refund.
2. **Cancellation within Grace Period:** Should you change your mind and decide to cancel your purchase within the specified grace period, you should be eligible for a refund.
3. **Unauthorized Charges:** If you notice any charges on your account that you did not authorize or recognize, we will investigate and assist you in resolving the issue.
4. **Event Cancellation:** In the unfortunate event of a cancellation or rescheduling of an event, if it is not rescheduled or you are unable to attend the new date, you may qualify for a refund.
5. **Duplicate Charges:** Accidental duplicate charges can happen, and if you are billed multiple times for the same item or service, we will rectify the situation and issue a refund.
6. **Non-receipt of Goods:** If you have not received your purchased item within the expected timeframe or haven't received it at all, you may be eligible for a refund.

It's important to note that these are general situations, and the specific refund policies may vary depending on the product or service provider. To obtain detailed information about refunds, I suggest reviewing the refund policy provided by the vendor or reaching out to their customer support team directly. If you have a specific order or concern, please provide me with the necessary details, such as the order number, and I'll be glad to assist you further.

Is there anything else I can help you with?