in which cases can I request refunds?
Positively! I understand the importance of knowing when you can request a refund. Let's explore the different scenarios:

1. **Product/Service Defect:** If you receive a product or service that has a defect or does not meet the description provided, you are typically eligible for a refund.
2. **Cancellation within Grace Period:** Should you change your mind about a purchase and decide to cancel within the specified grace period, you should be able to request a refund.
3. **Unauthorized Charges:** If you notice any charges on your account that you did not authorize or recognize, we can investigate and assist you with getting a refund.
4. **Event Cancellation:** When an event you have purchased tickets for is canceled and not rescheduled, you would usually be eligible for a refund.
5. **Duplicate Charges:** If you have been charged multiple times for the same item or service in error, we will rectify the situation and provide a refund.
6. **Non-receipt of Goods:** If you have not received your ordered product within the expected delivery timeframe, you may be entitled to a refund.

It's important to note that refund policies may vary between vendors or service providers. It's a good practice to review their specific terms and conditions or reach out to them directly for a comprehensive understanding. If you have a specific order or concern, please provide me with the necessary details and I'll be happy to assist you further.

Let me know if there's anything else I can help you with!