could I see in what cases can I request to be refunded?
Indeed! I completely understand your curiosity about the scenarios in which you can request a refund. Let me shed some light on that for you.

1. **Product/Service Defect:** If the product or service you have purchased has a defect or does not match the description provided, you usually have the right to request a refund.

2. **Cancellation within Grace Period:** If you change your mind about a purchase and decide to cancel it within the designated grace period, you are typically eligible for a refund.

3. **Unauthorized Charges:** Discovering unfamiliar charges on your account can be alarming. If you spot any unauthorized transactions, we are here to investigate and assist you.

4. **Event Cancellation:** It's disappointing when an event you've purchased tickets for gets canceled. In most cases, if the event is not rescheduled, you would be eligible for a refund.

5. **Duplicate Charges:** If you notice multiple charges for the same item, it's likely a mistake. Please contact us immediately so we can rectify the situation and issue a refund if necessary.

6. **Non-receipt of Goods:** If you haven't received your purchased product within the expected timeframe, please notify us. This situation often qualifies for a refund.

It's important to note that refund policies may vary depending on the vendor or service provider. To have a comprehensive understanding, I recommend reviewing their terms and conditions or contacting them directly. If you have any specific questions or concerns related to a particular order, please provide me with the order number or any relevant details, and I'll be glad to assist you further.

I hope this information clarifies the situations in which you can request a refund. Should you have any additional queries or need further assistance, please feel free to let me know.