can you help me seeing in what cases can I request refunds?
Of course! I understand your need to gain clarity on the situations in which you can request a refund. Let me provide you with an overview:

1. **Product/Service Defect:** If the product or service you purchased has a defect or doesn't meet the described specifications, you are typically eligible for a refund.
2. **Cancellation within Grace Period:** If you change your mind and decide to cancel your purchase within the specified grace period, you should be able to receive a refund.
3. **Unauthorized Charges:** If you notice any charges on your account that you didn't authorize, please let us know. We will investigate the situation and assist you in resolving any issues.
4. **Event Cancellation:** If you purchased tickets for an event that gets canceled, and there is no rescheduled date, you would generally be eligible for a refund.
5. **Duplicate Charges:** If you discover that you have been charged multiple times for the same item, please reach out to us so that we can address the issue promptly.
6. **Non-receipt of Goods:** If you haven't received the product you ordered within the expected timeframe, you may qualify for a refund.

It's crucial to note that refund policies may vary depending on the vendor or service provider. I recommend reviewing the terms and conditions or contacting the specific vendor directly for complete information. If you have any specific order-related concerns or questions, please provide me with the order number or any relevant details, and I'll be more than happy to assist you further.

Please let me know if there is anything else I can help you with!