show me under what circumstances can I ask for my money back
I completely understand your need for clarity regarding the circumstances in which you can request a refund. Here is a breakdown of the situations where you may be eligible for a refund:

1. **Product/Service Defect:** If the product or service you purchased has a defect or does not meet the specified description, you likely have grounds for a refund.
2. **Cancellation within the Grace Period:** Should you change your mind and decide to cancel within the specified grace period, you generally have the right to seek a refund.
3. **Unsatisfactory Performance:** If the product or service does not perform as promised or fails to meet your expectations, you may be eligible for a refund.
4. **Non-Delivery of Goods:** If you have not received the product within the expected delivery timeframe, you would typically be entitled to a refund.
5. **Unauthorized Charges:** If you notice any unauthorized charges on your account, please inform us immediately. In such cases, you would usually be eligible for a refund.
6. **Event Cancellation:** If an event you purchased tickets for gets canceled and is not rescheduled, you should be eligible for a refund.

Please keep in mind that these are general guidelines, and specific refund policies can vary depending on the product, service, or vendor. I would recommend reviewing the terms and conditions or contacting the vendor directly to get the most accurate information. If you have any specific concerns or need assistance with a particular order, please provide me with the relevant details, such as the order number, and I'll be happy to assist you further.

Is there anything else I can help you with?