i do not know what to do to inform of a payment issue
No worries, I'm here to assist you in the process of informing us about the payment issue you're facing. To get started, you can reach out to our customer support team via our website or by phone. They will guide you through the necessary steps to report the issue and provide any additional information that might be required. Remember, we're here to support you every step of the way, so don't hesitate to reach out to us.