the experience with you was awful, file a customer complaint
I'm truly sorry to hear that your experience with us was awful. We value your feedback and take customer satisfaction seriously. I assure you that we will investigate your complaint thoroughly and work towards resolving the issue. To file a customer complaint, I kindly request you to provide specific details regarding the incident, including the date, time, and any relevant information that can help us understand the situation better. Your insights will guide us in addressing the problem and improving our services. Please know that we genuinely appreciate your feedback and will make every effort to rectify the situation.