I am trying to file a reclamation against your company
I sincerely apologize for any inconvenience you have experienced and for the need to file a reclamation against our company. I understand the importance of resolving this issue for you and I want to assure you that we take your concerns seriously. To initiate the reclamation process, we will need some more information from you. Could you please provide details regarding the specific nature of your claim? This will allow us to address your concerns promptly and work towards a satisfactory resolution. Thank you for bringing this matter to our attention, and I appreciate your patience as we work towards resolving it.