I am calling to lodge a customer claim against your company
Grateful you reached out to us to lodge a customer claim. I want to assure you that your concerns are of utmost importance to us, and we take them very seriously. To proceed with your claim, I kindly request that you provide me with some details about the nature of your complaint. This will allow us to thoroughly investigate the matter and work towards a resolution. I appreciate your patience and cooperation in this process as we strive to address your claim promptly and effectively.