i have got to retrieve the pwd of my user account
I'm sorry to hear that you're having trouble retrieving the password for your user account. Don't worry, I'm here to assist you in recovering it. Here's the process we can follow:

1. Please navigate to the "{{Forgot Password}}" option on our platform's login page.
2. Once you click on it, you'll be prompted to provide your email address associated with your user account.
3. After entering your email, a password reset email will be sent to you shortly. Please keep an eye on your inbox, and don't forget to check your spam or junk folder if you don't see it within a few minutes.
4. Open the password reset email and carefully follow the instructions provided to create a new password for your user account.
5. Once you've successfully created a new password, you should be able to log in to your user account using the updated credentials.

If you encounter any difficulties during this process or have any further questions, please don't hesitate to reach out to me. I'm here to provide you with the support you need. Let's get your password retrieved and have you back in your user account as soon as possible!