I am trying to see in what cases can I request refunds
I'm on it! I completely understand your desire to have a clear understanding of the situations in which you can request a refund. Allow me to shed some light on this for you.

In general, here are some common cases where you might be eligible for a refund:

1. **Product/Service Defect:** If the product you've purchased is defective or not as described, you can typically request a refund.
2. **Cancellation within Grace Period:** If you change your mind and decide to cancel your purchase within the specified grace period, you should be eligible for a refund.
3. **Unauthorized Charges:** If you notice any charges on your account that you didn't authorize or recognize, we will investigate the matter and assist you in obtaining a refund if necessary.
4. **Event Cancellation:** If you've purchased tickets for an event that gets canceled and not rescheduled, you would usually be entitled to a refund.
5. **Duplicate Charges:** If you've been charged multiple times for the same item or service, please let us know so that we can rectify the issue and issue a refund if applicable.
6. **Non-receipt of Goods or Services:** If you haven't received the goods or services you paid for within the expected timeframe, we'll work with you to investigate the delay and offer a refund if appropriate.

Please keep in mind that specific vendors or service providers may have their own refund policies with additional conditions or requirements. It's always a good idea to check with them directly or review their terms and conditions for more detailed information.

If you have any specific concerns or questions about a particular order, please provide me with the relevant details such as the order number, and I'll be happy to assist you further. Your satisfaction is our top priority.

Is there anything else I can help you with?