want assistance to retrieve the PIN code of my user account
I'm on it! I understand the importance of retrieving the PIN code for your user account. Let's work together to resolve this:

1. To begin, please navigate to the login page of our platform.
2. Look for the option labeled "{{Forgot PIN code}}" and click on it.
3. You will be prompted to provide the email address associated with your user account. Kindly enter it accurately.
4. Shortly after, you should receive an email with detailed instructions on how to retrieve your PIN code. Remember to check your spam or junk folder if you don't see it in your primary inbox.
5. Follow the instructions provided in the email to successfully retrieve your PIN code.

If you encounter any difficulties during this process or if the email doesn't arrive as expected, don't hesitate to reach out to me. I'm here to support you every step of the way!"