I am trying to reset the PIN code of my user
I'll take care of it! I'm here to guide you through the process of resetting the PIN code for your user account. 

To get started, please follow these steps:

1. Go to the user account settings section on our platform.
2. Look for the option to reset or change your PIN code.
3. Click on the reset/change PIN code option.
4. You may be asked to provide some additional verification information to ensure the security of your account.
5. Once you've completed the verification process, you'll have the option to set a new PIN code for your user account.

If you encounter any difficulties or have any questions while resetting your PIN code, don't hesitate to reach out. I'm here to assist you every step of the way.