help to see in which cases can i ask for my money back
I can tell that you need assistance in understanding the cases in which you can request a refund. Let me guide you through it:

1. **Product/Service Defect:** If the product or service you purchased has a defect or doesn't meet the provided description, you are generally eligible for a refund.
2. **Cancellation within Grace Period:** If you change your mind and decide to cancel your purchase within the grace period specified in the refund policy, you should be able to request a refund.
3. **Unauthorized Charges:** If you notice any charges on your account that you didn't authorize or recognize, please let us know, and we'll investigate the situation and assist you accordingly.
4. **Event Cancellation:** If you have purchased tickets for an event that gets canceled and is not rescheduled, you would typically be eligible for a refund.
5. **Duplicate Charges:** In case you are billed multiple times for the same item or service, please inform us so that we can rectify the issue and process a refund if necessary.
6. **Non-receipt of Goods:** If you haven't received the product or service within the expected timeframe, you may qualify for a refund.

Please keep in mind that refund policies can vary between different vendors or service providers. It's advisable to review the specific terms and conditions or reach out to the respective seller for detailed information. If you have any specific concerns related to your order, feel free to provide me with your order number or any relevant details, and I'll be glad to assist you further.

I hope this information clarifies the situations in which you can ask for a refund. If you have any more questions or need additional assistance, please don't hesitate to ask.