problems with a PIN reset
I've come to understand that you're experiencing difficulties with resetting your PIN. I apologize for any inconvenience this may have caused. Rest assured, we're here to help you resolve this issue promptly. 

To better assist you, could you please provide me with more details about the specific problems you are encountering? For example, are you receiving any error messages? Have you followed the steps outlined in our previous instructions? By understanding the nature of the problem, we can devise a tailored solution to get you back on track.

Remember that your security is of utmost importance to us, and we want to ensure that the process of resetting your PIN is as smooth and secure as possible. Let's work together to identify the issues you're facing and provide you with the guidance you need.