text: Human Resources (HR) Support
  coordination with the appropriate sustainment support units and agencies. Replacement operations is a
  complex function dependent on extensive coordination at all echelons and extensive support from
  sustainment formations. Replacement operations facilitate the movement of units and individual personnel
  from point to point to regenerate or maintain combat power and readiness. At the macro-level, these include
  housing, feeding, transportation, training, equipment, and medical support during transit and until delivery
  to the gaining unit.
  HR Support to Casualty Operations
  1-27. The objective of HR support to casualty operations is the collecting, recording, reporting, verifying
  and processing of casualty information from unit-level to HQDA. The recorded information facilitates
  casualty tracking, status updates, next of kin (NOK) notification, and casualty assistance, and provides the
  basis for historical and statistical reports. This information is also shared with other DOD and Army agencies.
  Accuracy of data and timeliness of reporting are critical components of HR support to casualty operations
  and depend on access to correct personnel information and communications.
  Personnel Readiness Management
  1-28. The objective of PRM is to maximize wartime preparedness by distributing Soldiers to subordinate
  commands based on the commander’s intent and documented manpower requirements and authorizations.
  Personnel readiness management supports a state of mission preparedness and is a process for achieving and
  maintaining that state. The process involves analyzing personnel strength and readiness data to determine
  current combat capabilities, project future requirements, and assess individual and unit readiness. It starts
  with the comparison of an organization’s personnel strength against its requirements or authorizations, and
  it ends with a personnel readiness assessment and allocation decision. Personnel readiness management is
  directly interrelated and interdependent with the functions of PASR, HR support to replacement and casualty
  operations, and PIM.
  PROVIDE HR SERVICES
  1-29. Provide HR services are those functions conducted by HR professionals that specifically affect Soldiers
  and their family members, DOD and DA Civilians, and organizations. These services include EPS, postal
  operations, Army band operations, and MWR operations. The following paragraphs describe each
  subordinate key function of provide HR services. Refer to chapter 4 for detailed information regarding each
  function.
  Essential Personnel Services
  1-30. Essential personnel services include HR actions affecting Soldier status, readiness, and quality of life
  and allow Army leadership to manage the force. Essential personnel services include: awards and
  decorations, evaluation reports, promotions and reductions, transfers and discharges, identification (ID)
  documents, leaves and passes, line of duty investigations, Soldier applications, and processing of military
  pay and entitlements.
  Postal Operations
  1-31. Postal operations provide mail and postal finance services during normal and contingency operations.
  Processing mail involves receiving, separating, sorting, dispatching, coordinating for transportation, and
  redirecting ordinary, official, insured, certified, return receipt, and registered mail. Postal operations also
  include conducting multinational and international mail exchange and handling official, casualty,
  contaminated/suspicious, and enemy prisoner of war (EPW) mail. Postal finance services include selling
  postage stamps, cashing and selling money orders, mailing packages, providing insured and certified mail
  services and registered and special services (including classified up to secret level), and processing postal
  claims and inquiries.