text: Chapter 4
  HOME STATION PROCESSING
  4-15. Units conduct a Soldier Readiness Processing (SRP) check for each Soldier mobilized from their unit
  at home station. During the SRP, RC Soldiers will be in-processed onto active duty. One station will have
  FM personnel review the pay account and ensure entitlements are being properly paid based upon the
  Soldier’s supporting documentation.
  MOBILIZATION STATION PROCESSING
  4-16. Soldiers continue in-processing at the mobilization station. Finance records are reviewed again by
  FM personnel. The pay account is checked to make sure the United States Army Reserve Pay Center has
  started all entitlements and for Army National Guard Soldiers, their state affiliated United States Property
  and Fiscal Office will start their pay and entitlements. If it is determined that the Soldier will not deploy,
  the mobilization order must be rescinded or a new order releasing the Soldier from active duty must be
  generated to stop payment of active duty pay.
  DEPLOYMENT SITE
  4-17. The deployment site is where the RC Soldier performs his mission. Military members may move to
  more than one deployment site while mobilized. While at the deployment site, if there is any pay problem,
  a representative from the unit S-1 will contact the FM unit on site. The FMSD is responsible for monitoring
  RC/NG Soldiers pay to ensure all authorized entitlements are paid in a timely manner, to include theater
  specific entitlements
  DEMOBILIZATION STATION PROCESSING
  4-18. Soldiers will be released from active duty and reassessed back into an Army Reserve Troop Program
  Unit (TPU) status or ARNG M-Day status, as appropriate, at the demobilization station. The Soldier’s pay
  account will be reviewed for accuracy, and any required adjustments will be made, if there is any
  unresolved pay problem, it should be resolved at this time.
  SECTION III – CASE MANAGEMENT SYSTEM (CMS)
  4-19. Case Management System (CMS) provides an all-service, fully-integrated, single-source system for
  monitoring pay problems; uploading and tracking cases at all levels; providing visibility at all levels for
  immediate feedback to service members; timeliness, efficiency, and identification of problem trends; and
  focused training. It provides supervisors oversight for prioritizing and identifying cases that require
  attention and provides consolidated reporting capability for all organizational levels. CMS provides the
  capability for FM personnel, in coordination with DFAS, to work cases and identify trends to assist in
  applying resources and training appropriately. Additional information on CMS may be found in the latest
  DFAS Case Management System User’s Guide.
  4-20. Pay Support inquiries that cannot be resolved locally by the FM unit are entered as a case into CMS
  and referred to the organization responsible for resolution. CMS accepts manual input from the user and
  system-generated cases from DJMS interface. There are two types of CMS cases:
  * System Generated Cases. These are cases that are created from rejected transactions that pass
  through the Automated Case Control System tables in DJMS, and interfaced into CMS. The
  majority of these cases will be “Opened”, “Action Completed” or “Closed” at the DFAS or local
  level.
  * Manual Cases. Manual cases are created by the FM system user for cases that cannot be
  corrected on site.
  4-21. Units are encouraged to institute personnel/pay teams that meet periodically to review problem cases
  and identify solutions. CMS provides data for managers of all organizations responsible for action, which
  allows oversight on the resolution of problem cases within their command. Managers have access to a wide
  variety of reports that can be used to prioritize, manage timeliness, and develop training for re-occurring
  problem types.