text: Pay Support
  4-22. CMS embeds the processing timeline, established by DFAS, of 30 days from the day the case was
  initiated until the day the case is resolved. Cases are identified as overdue when they exceed 30 days.
  Cases will show as “overdue” in the organization responsible for action inbox 5 days prior to the 30-day
  time limit in order to provide early warning that the case needs to be worked.