text: Chapter 4
  * Collect postal statistical and historical workload information from postal units to identify trends,
  inefficiencies, and improve postal network services from the HROB.
  * Postal Assessment and Assistance team conduct inspections/audits and assist locations with
  on-site training as needed.
  * Implement procedures for responding to congressional inquiries, customer complaints, inquiries,
  and suggestions.
  * Review statements of work in coordination with the supporting contracting office to ensure level
  of support remains consistent within theater.
  * Consider host-nation postal limitations and restrictions and work with MPSA to implement for
  prograde and retrograde mail.
  MILITARY MAIL TERMINAL TEAM
  4-69. The MMT is the primary gateway(s) for postal operations in and out of the deployed AO. It coordinates,
  receives, and processes prograde mail, and dispatches retrograde mail to destinations worldwide. With their
  specialized postal expertise and experience, the MMT team aligned to an HR company HQ, and postal
  platoons establish and provide the Army component of a joint MMT team at the inter-theater APOD. Refer
  to ATP 1-0.2 for specific responsibilities and detailed duties of the MMT team.
  HROB
  4-70. The ESC and DSB/sustainment brigade HROBs are responsible for planning, coordinating, integrating,
  synchronizing postal operations support by serving as the key integrator between G-1/AGs, DMC/SPOs, and
  SRC 12 HR organizations attached, assigned, and supported within a designated AO. The HROB provides
  technical guidance from the TPOC and operational guidance from command and control channels to SRC 12
  HR organizations to ensure they are resourced, positioned, and properly allocated to provide postal support.
  During LSCO, postal flow operations will depend heavily on METT-TC and the combatant commander's
  guidance. Postal platoons are multi-functional and can be dedicated to personnel accounting or casualty
  missions when necessary. Refer to ATP 1-0.2 for specific postal responsibilities of the HROB.
  HR COMPANY
  4-71. The HR company provides command and control, short and long term planning, and technical guidance
  to subordinate postal and HR platoons and MMT (if performing the MMT mission). The HR company is
  under the command and control of the sustainment brigade STB/combat sustainment support battalion or
  DSB STB and receives technical guidance from the MMT and HROB. Refer to ATP 1-0.2 for specific
  responsibilities of the HR company.
  POSTAL PLATOON
  4-72. The mission of the postal platoon is to provide postal support to all individuals and units in an assigned
  AO, to include providing mobile mail teams, or to serve as an element of an MMT. Postal platoons operate
  under the command and control of the HR company HQ and receive technical guidance from the HQ plans
  and operations section and MMT. All postal platoons must be trained on and capable of conducting personnel
  accounting and casualty reporting HR squad functions (with additional access and equipment – for example,
  Tactical Personnel System scanners) as needed during operations. Limited SRC 12 HR structure and available
  resources will require this multi-functional capacity, especially during early entry and theater opening
  operations for LSCO. Postal platoons must be able to perform these functions until the remaining HR units
  are in theater and operational. Personnel from the postal platoon may serve as contracting officer
  representatives overseeing contracted postal operations. Refer to ATP 1-0.2 for specific responsibilities of
  the postal platoon.
  Note: Postal platoon structure is being examined to determine if all assigned Soldiers require
  formal postal training (additional skill identifier F4/F5). Although it provides additional flexibility
  for finance services in the platoon, it may not be an efficient use of available resources (for
  example, training time for the force).