Guys who are cool and good-looking, but a tiny bit awkward. This is a story of guys who pull off being cool despite not always being on the ball.
but I need you to take an apology 
to a customer seriously.
لكن أريدك أن تتّخذ الاعتذار من زبون بجدّية
aber bei einer Entschuldigung
braucht es die richtigen Worte!
ma se ti devi scusare, fallo a modo.
mas quando pedir desculpas aos
clientes, tem que ser educado.
но извиняться перед клиентами
надо серьёзно.