What is the "dominant response" that comes about when you try to psych yourself up before doing something you don't want to? Trying too hard to psych yourself up can have the opposite effect?!
Really? But the rule 
includes customers, too...
...حقّاً؟ لكن تنطبقُ القاعدة على الزبائن أيضاً
Was? Aber diese Regel
gilt doch auch für Kunden ...
¿De verdad?
¿De verdad? Usted también podría hacerlo.
Je vois.
Davvero?
 Ma il regolamento comprende anche i clienti.
Sério? Mas a regra também inclui os clientes...