disappointed by la cie approximately four months ago i purchased a quantum lps hd from la cie for after two months the drive started having problems first there were intermittent freezes then corrupted files and resources then silverlining wouldn t even recognize the drive so i got an rma from la cie and exchanged the new drive for a reconditioned one well about a month has passed now and the second drive is having problems often when i boot up my iisi i get the flashing question mark sometimes if i then insert the silverlining program i can get it to recognize the drive by making it scan over and over for drives at that point i can restart the iisi and boot from the hd i ve called la cie again and they ve given me another rma their tech support people tell me that if silverlining doesn t see the drive there s a definite hardware problem given that this is the second bad drive in four months i asked la cie to send me a new one but they said no also within three weeks after i purchased my original drive la cie dropped the price on it by over i can accept that a drive or two may be bad and i know that hardware vendors make a practice of sending reconditioned replacements when they do repairs and i understand that the nature of the computer industry lends itself to sudden price fluctuations nevertheless taken together the convergence of these facts events have left a bad taste in my mouth i should have added above that when i asked la cie to transfer the contents of my current drive to the one they will send i think the data is still in good shape and i ll have to again reinstall everything from floppies they said it would cost me for data recovery it seems to me that reconditioned hardware should be sold as reconditioned at a discounted price and that replacements for new hardware gone bad still covered under a day warranty should be new i feel a little helpless about all this i don t mean to necessarily flame la cie their support staff have always been friendly and sometimes even helpful but c mon sometimes a little extra customer service goes a long way i sent a letter to la cie s customer service when the first drive was returned and i asked them for a credit on the price difference since i had purchased the drive three weeks before they slashed the price i told them i would like to apply the credit toward the purchase of another la cie product they didn t even have the courtesy to reply one way or the other what s the moral of this story i m not sure but i do know i won t buy any other products from la cie in the future bill krauthammer f ehg umiami ir miami edu ps please don t email or post about how good your la cie product and service has been i m not suggesting that they are not a good company or anything like that all i m saying is that i ve had a disappointing experience with them and i ll be taking my business elsewhere in the future
