local dealer service was the infamous gateway video monitor problem info requested in article gks psuvm psu edu greg spath gks psuvm psu edu writes in article c ueom evf odin corp sgi com mikey sgi com mike yang says so by going mailorder through gateway i save plus i get technical support over the phone free software package have fun trying to get hold of technical support over the phone at least locally you can walk right up to the dealer and tell him what is wrong and he has to fix it how long does he have to take in fixing it does he have to use new parts when he repairs it or can he substitute used parts without your knowledge can he charge you for repairs that should be under warranty but he claims are due to improper maintenance on your part when it comes to local dealers have fun getting consistently good support most of their techs are re treaded salesmen not trained technicians with a high turnover rate have fun getting in warranty work done quickly and courteously have fun getting out of warranty work done cheaply or even done period unless you are on a paid service contract having been both a service technician and a service manager at a computerland franchise and another retail computer place i know what i m talking about i also know the local service scam that retail computer dealers like to push when they re selling it s that same old song that car dealers having been singing for years buy from me and you ll get good service we always treat our customers right buy from my competition and you ll be sorry if you need service experienced mail order buyers know that there are some mail order companies that give excellent service including overnight replacement parts on site calls etc there are probably some local dealers that can give you good service too but if you think all local dealers give consistenly good service you are wrong i have many anectdotes to prove my point but i m sure there are others on the net can do a better job than i can ted drude tbdrude infonode ingr com
