re techworks what you say well although this may be an uncommon occurrence or not i had a bad experience with techworks this past summer i upgraded increased the memory in a powerbook and a ci when i called to place the order for the pb ram i was told by the sales person that they would give me a rebate if i would return the original ram which was also techworks ram i followed the instructions for returning the old ram expecting to see a credit on my visa within a few weeks well months went by and no credit after many calls almost none of which were ever returned arghhh i finally found someone who told me why we never received your old chips i then explained i the procedure that i had followed to return them to which the person replied you mean you sent them us mail which i had per the original sales person s instructions i was told that they their loss of us mail shipments is not uncommon come on and that i should have sent the stuff via fedex etc i reasoned that i had done exactly what i had been told to but they would not budge the people i spoke with were absolutely no help i sent letters copies of the original receipts attempted to trace the package through the us mail made many more phone calls to techworks all to no avail i wouldn t give up because i was so disgusted sales support people supervisors there was nothing i could do to pursuade them to make it right i finally in total disgust wrote a letter to my credit card company asking them to investigate the problem three weeks later the credit miraculously appeared on my statement i have not in recent memory been so disgusted with the service that i received from a company in all fairness they had no way of knowing that was not trying to rip them off but i went to such great lengths to prove to them that this really happened oh well c est la vie i will never buy another product from them again there had to get that off my chest
