don t repair that sticky mouse button call apple x posted to comp sys mac hardware and misc consumers you ve heard about apple s great new customer support program well think again sometimes the only real support out there is what apple computer users can give to each other for another example read on in the march th issue of macweek ric ford described a two year effort by liam breck to document and bring to apple s attention a problem with certain defective mice at random the switches on these mice stick in the down position until clicked a second time apparently regardless of the machine they are used with or the system software involved most of the reported problem mice were manufactured in malaysia and have an fcc id of bcga you ll recognize this sticky button symptom immediately if you have such a mouse the problem is intermittent but it s not subtle liam breck recently gave up trying to document this problem and instead suggested that people contact apple s customer assistance center directly macweek p when i called apple on march rd and described my defective mouse i was eventually given a case number f y and told apple would replace this mouse even though it is a few months out of warranty after waiting for three weeks i called back today wondering where my new mouse was this time i was told that apple had decided the serial number on my mouse mb fc is not within the undisclosed range apple is willing to replace and there is nothing i can do about it nothing that is unless enough people complain about this problem to make it worth apple s while to fix or replace the entire lot of defective mice please if you have one of these mice i need your help don t assume you know what causes the problem there are lots of theories and start hacking around inside your hundred dollar mouse instead let apple do it please take five minutes to call apple right now at united states canada uk and europe australia japan and pacific if the number isn t toll free call collect describe the problem and ask for a replacement mouse even if they refuse insist that they register the details of your case including your mouse s serial number be firm network managers and user group leaders especially please query your user bases everyone ask your friends and colleagues please don t send mail to me or post yet another sticky button report call apple directly if enough victims take the trouble to report this well known problem apple will eventually be forced to respond if apple continues to find it easy to stone wall on this issue don t expect them to offer support when the next potentially more serious mac defect is uncovered bill sloan
