car buying story was christ another dealer service scam in article qhs dinnj b hp col col hp com tvervaek col hp com tom vervaeke writes experience with jeep service dept while not exactly a service incident i had a similar experience recently when i bought a new truck i had picked out the vehicle i wanted and after a little haggling we agreed on a price i wrote them a check for the down payment plus tax and license and told them i d be back that evening to pick up the truck when i returned i had to wait about an hour before the finance guy could get to me when i finally got in there everything went smoothly until he started adding up the numbers he then discovered that they had miscalculated the tax license by about he then said he needed another from me i said we had already agreed on a price and it was their problem i wasn t giving them any more money the finance guy then brought in the manager on duty who proceeded to give me a hard time i reminded him that i was the customer and i didn t think i should be treated like that and that if he didn t back off he could forget the whole deal he made some smart remark so i told him where he could stick it snatched back my check and left needless to say they were not pleased by the turn of events early the next morning i got a call from the general sales manager wanting to know what happened i related the story and he apologised profusely and asked if there was anything they could do to change my mind i told him that if they gave me the truck for free i probably still wouldn t take it that there were other dealers in town i was a repeat customer of theirs and that they should learn how to treat customers etc etc i was still pretty steamed about the whole affair he gave me the line about hating to lose a customer and they would try to find a solution etc etc i told him not to bother thanks i d go somewhere else a couple hours later the owner of the dealership called me all apologetic etc etc etc and said that they would cover the plus knock another off the price of the truck i told him i d think about it and he gave me his private direct phone number his secretary s name and assured me that they valued me as a customer etc etc etc i thought about it for a few hours and discussed it with my wife and we decided what the hell that was a pretty decent deal so i called him back and accepted his offer when i went back the next day to pick up the truck i received the royal treatment everyone seemed to know about the incident even the lot boy everything went smoothly and i was out of there in my new truck in about mins so i guess i m a reasonably satisfied customer however it should not have happened in the first place i was a bit shocked to have a sales person talk to me like that i don t expect them to bow and grovel but i sure don t expect to be given a hard time either esp when it s their mistake anyway i m happy with the truck and it turned out to be a couple hundred dollars under invoice and they paid most of the first year s license fee i m not sure whether i ll go back to that dealer tho mark
