sorry another gateway posting i never thought i d contribute to a gateway thread either pro or con but my spleen could use a little venting the scenario ordered a dx w ultrastor f local bus hd controller receive system days after ordering happy discover ultrastor f isa hd controller inside unhappy call gateway receive the correct controller in days getting happier new controller doesn t work unhappy again call gateway again get another controller in more days cooling off the end is in sight this controller doesn t work either motherboard is bad very unhappy gateway s solution they will order me a new motherboard more days and have on site service install it for me but i have to take a day off of work because the service people only work m f i say no way i ve already blown about hours with this about of them on hold and i don t have the time or to take a day off work also my day return period is almost over and i ve only been able to use the thin for about minutes so the whole thing is going back i was extremely upset when i began this post because the support rep told me that i would have to pay shipping not only for the returned system but also the two hard drive controllers they had sent me fortunately i just spoke to customer service and they are going to have ups come and pick everything up gratis the only downside is that now i have to order another computer i would really like to try gateway again i m just very turned off by the prospect of having to try and get through to customer service or tech support again i think their products are great for the most part but i m beginning to wonder if the savings are worth the potential aggravation are other mail order companies as difficult to contact i know gateway is booming and for good reason but i don t know if i can take it again oh well i feel better now mark devaney hear me now and believe me later georgia institute of technology atlanta georgia internet markd cc gatech edu
