consumer warning midwest micro ohio thinking of buying from midwest micro of ohio think very carefully unless you are absolutely sure you won t have any problems you may want to trade elsewhere despite the fact that they answer the phone hi i m whoever and we re having a great day they weren t quite so happy when i wanted to return a modem that didn t work as i expected it to the details i ordered one of their house brand infotel df internal fax modems in reality it was a twincom lightning fax that had a paper sticker over the name given the poor reports on the net about this modem i would not have ordered it had i known this in advance it arrived on time the documentation stated that it would work and was preconfigured as com providing that com was not in use at the same time for several reasons i have a serial card configured for com com at the time i installed the modem nothing was connected to com although the modem appeared to work during every connection at or it would randomly break the connection and hang up the phone after spending some time on the phone with midwest s tech support they suggested disabling the com port this appeared to solve the disconnect problem but was an unacceptable long term solution i had to have com and available even though they both would not be in use at the same time as the modem i called back minutes prior to their closing and waited in voicemail hell listening to repeated advertisements for midwest micro products i was then promptly disconnected apparently it was quiting time and they didn t want to be bothered with callers that had been waiting on the line i called the next day and asked the customer diservice agent for an rma number she promptly switched me to a tech support rep that implied that it was my equipment at fault and that he wasn t going to give me an rma number he suggested i use some nonstandard irq settings a solution i was not happy with the modem should work as originally configured conclusion i m not sure the modem would work ok in a basic system but it clearly does not work in a multi port system like mine since my time is worth more than the aggravation or the cost of the modem i gave it to a local charitable organization with a description of my problem and ordered a practical peripherals mt from pc connection for more i have a solid external modem built by a company i know will support their users and sold by a company based on personal experience will treat me right if there is a problem i should have known better
