help how to get refund from visual images i participated a promotion by a company called visual images they sent me a award certificate three months ago and asked me to buy their promotion package in order to receive the major award they mislabled my address and i did not receive my package until one month ago i was mad and angry about how it took them so long to get my package so i wrote them a letter and requested for a refund they never return my letter i was lucky enough to find out their telephone number through operator and received the package i immediately returned the package and wrote them another letter to ask for refund the package was returned because they address they put on the package was incorrect i attempted to call them and learnd that they have changed their telephone number it took me at least phone calls to find out their new number but they refused to take any responsibility i spoke to their manager and she said she would call me back but she has not call yet but i was able to get their address from their front desk should i just go ahead and send the package or should i waite until they call me back i know there are several people on the net has experience with the same company i would like to know how they got their money back if you have similar experience please advise me thanks in advance douglas kou hiram college
