A multi-phase project to investigate the reliability of valve-regulated lead-acid (VRLA) batteries in the field has been conducted by US industry and government research organizations. The focus of the study has been to characterize the relationships between VRLA technologies, service conditions, performance, and field failures. Two surveys were conducted: one of VRLA end users, and the other of VRLA manufacturers. Data from end users were obtained for over 56,000 telecom and utility installations representing over 740,000 cells. Seven manufacturers participated in the study. Preliminary correlations between utility end-user data, manufacturer information, and battery reliability have been developed and will be reported. Data for telecommunications installations will be reported in a separate publication when completed.