Man who said 12 TVs he bought from John Lewis were faulty is banned
A man has been banned from every John Lewis store in the country after buying and returning 12 TV sets.
The retail giant's operations manager wrote to Paul Chambers telling him not to purchase any item from any of the department stores, johnlewis.com or Waitrose.
It's the second time Mr Chambers, from Shirley, has received a ban from the brand and he says this latest prohibition concerns returns to the Solihull store over a three-year period.
Paul Chambers (pictured) was stunned when he received this letter banning him from John Lewis, its website and Waitrose supermarket
The 54-year-old says he has had to return the sets due to problems including 'ghosting', 'calibrating' and 'pixelating'.
Mr Chambers, who suffers from severe epilepsy, was already banned from buying any electrical item from the Electrical Home Technology department after a long-running dispute.
But he said he was shocked to open the letter from John Lewis on Thursday informing him of the new blanket ban.
'I have experienced lots of problems with the TVs,' he said. 'I have always bought Samsung and Panasonic makes from John Lewis.
'There have been problems with ghosting, calibrating and pixelating. I do suffer from epilepsy and I need the TV to be visually perfect.
'Every time I have taken them back the staff have been very friendly so I was shocked to receive this letter.'
Mr Chambers was already banned from the electronics department, but is now prohibited from entering any of the chain's stores (pictured, the Solihull shop)
The letter said: 'In light of your recent enquiries we now feel it necessary, and prudent, to terminate our business relationship with you. This decision applies to all John Lewis Department stores, JohnLewis.com and Waitrose.
'This will take immediate effect. We shall not process any orders you attempt to place by telephone or online channels.
'We have taken this decision to our firm belief that that we are unable to meet your service needs, nor do we believe our range of products will meet your expectations.
'We would therefore ask you not to visit the Solihull store or any other John Lewis branch. if you do we shall ask you to leave immediately, we would not wish to embarrass you in this way so we would kindly ask you to comply with this request.'
The 54-year-old has had to resort to watching TV on his friend's old set after John Lewis banned him from doing any shopping with the chain
Mr Chambers said he 'couldn't believe it' after he forked out up to £900 for TVs and was left borrowing his friend's old set instead. MailOnline has contacted John Lewis for comment.
The move comes just days after a Staffordshire man was banned from Asda stores in a row over the price of fabric conditioner.
Mulkh Chumber bought 10 bottles of Comfort Creations at his local branch in Wolstanton after an advert revealed the item was slashed in price, StokeonTrentLive reported.
Mulkh Chumber, 53 (pictured) drove to Asda in Wolstanton, Stoke to get 10 bottles of Comfort Creations after he saw they were reduced from £3 to £1
The incident unfolded at Asda in Wolstanton, Stoke (pictured) last month and ended in Mr Chumber being prohibited from entering all the supermarkets
The shopper expected to pick them up for £10, rather than £30. But Mr Chumber, a newsagent, was left gobsmacked when staff told him the ad was wrong.
He was informed the products had only been reduced to £2. Rather than fork out £20, Mr Chumber refused to leave the store - and Asda called in the police.
He added: 'Asda security staff handed me a letter saying I am banned from every single Asda in the UK and I was shocked. It is not fair.
Fabric conditioner Comfort Creations was at the heart of the heated row in Stoke which ended in the ban
'If something is advertised at a certain price then you should give it to the customer at that price.
'I used to go to Asda three or four times a week and have never had any problems before. I can do without them and go to Morrisons instead.'
Asda has confirmed Mulkh's ban remains in place. It comes just weeks after shopper Andrew Gregory was banned from Asda's Tunstall store following a row over the toilets.
On Mulkh's ban, an Asda spokesman said: 'We would have honoured the advertised deal but do not tolerate abusive behaviour towards colleagues.'