Baggage handlers for Ryanair and easyJet flights caught on camera casually tossing suitcases as one misses conveyor belt
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Baggage staff for easyJet and Ryanair flights have been caught casually tossing passengers' luggage on and off planes.
Passengers filmed the workers in the act on two separate occasions on different flights to highlight the issue for fellow fliers.
In the first footage, taken from a flight that departed from Bristol, baggage handlers can be seen grabbing suitcases and throwing them onto the back of a truck at the flight's destination.
And in a separate clip suitcases can be seen being loaded onto a conveyor belt at Krakow Airport and tumbling off onto the floor.
Ian Jarvis, a chartered accountant from Worcester, took his video after flying from Bristol on December 28.
He posted it online a month later after not getting a response to his complaints.
In his post he wrote: "Want to see what happens to your luggage @BristolAirport? Watch this video taken on 28 Dec 2017 of @swissport staff in action. I made a complaint a month ago and had no response at all from @swissport @easyjet."
The clip shows handlers throwing luggage onto the back of a truck to take into the airport.
Bags are even seen to bounce around the vehicle on impact.
Bethany Whittaker also witnessed luggage handlers "ruining" suitcases in a separate incident, which shows bags going onto the plane on a conveyor belt.
It appears the worker isn't being too careful as several of the cases fall off onto the ground.
Bethany was travelling from Krakow to Manchester and uploaded her post on Wednesday writing: "Thanks for this @Ryanair no wonder suitcases get ruined!"
Commenting on her post others could understand why Bethany was annoyed.
@thewhoscon said: "Yeah I had mine damaged a few years ago when I went to Fiji."
And Kid Kardon wrote: "Way to treat customers belongings."
Baggage handlers are often contracted by airlines but arrangements between the companies and airlines tends to vary.
Regarding the Bristol Airport flight, a spokesman for easyJet said: "We always ask our baggage handlers to handle our customer's luggage with care."
The company that was handling the baggage in this instant was Swissport and a spokesman said: "We expect all of our employees to take care when handling baggage and will make any necessary improvements to ensure this is the case.
"We are in contact with the passenger to address his concerns”
Regarding the Ryanair incident, a spokesman for the airline said: "Baggage handling at Krakow Airport is a matter for the handling company.
"Ryanair has one of the best records for baggage handling of any airline, with less than one claim per 3,000 customers for mishandled or damaged luggage.”
A Krakow Airport spokesman also said: "Satisfaction of our passengers is very important for us and we take every remark under consideration in order to improve our services."
They added that handling agent LS Airport Services "provides comprehensive passenger services for Ryanair" and said: "This company operates on behalf of airlines, independently of our airport management.
"The handling agent are investigating this problem. We hope that it was incidental."