Man 'banned from all John Lewis and Waitrose stores in UK' - after insisting all 12 TVs he bought were faulty
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A man has said he has been banned from every John Lewis and Waitrose in the UK after buying and returning 12 TV sets.
Paul Chambers, 54, is no longer allowed to purchase any item from any of the company's outlets after a long-running dispute.
He last week received a letter from John Lewis's operations boss, which informed him the firm "will also not process any orders you attempt to place by telephone or online channels," Birmingham Mail reports.
But Mr Chambers, who has severe epilepsy, says the 12 TV sets he has bought and returned in three years were faulty with "ghosting" "calibrating" and "pixelating" issues.
(Image: Birmingham Mail/BPM MEDIA)
Mr Chambers, from Solihull, West Mids., said: "I have experienced lots of problems with the TVs. I have always bought Samsung and Panasonic makes from John Lewis.
"There have been problems with ghosting, calibrating and pixelating. I do suffer from epilepsy and I need the TV to be visually perfect.
"Every time I have taken them back the staff have been very friendly so I was shocked to receive this letter.
"I couldn't believe it when I opened the letter. They have banned me from every John Lewis in the country and I can't buy anything off them online. The TVs were faulty so I returned them. I had all sorts of problems with them so I simply returned them. I was paying up to £900 for the TVs so they had to be right.
"My friend has let me borrow his old TV now and it has been fine. But I would have liked to have gone back to John Lewis to buy another TV in the future."
(Image: Birmingham Mail/BPM MEDIA)
John Lewis, which has more than 50 different outlets in the UK in addition to its Waitrose branches, said in the letter it has no option but to "terminate its business relationship" with the client.
The letter reads: "In light of your recent enquiries we now feel it necessary, and prudent, to terminate our business relationship with you. This decision applies to all John Lewis Department stores, JohnLewis.com and Waitrose. This will take immediate effect. Please advice we shall not process any orders you attempt to place by telephone or online channels.
"We have taken this decision to our firm belief that that we are unable to meet your service needs, nor do we believe our range of products will meet your expectations.
(Image: PA)
"We would therefore ask you not to visit the Solihull store or any other John Lewis branch. if you do we shall ask you to leave immediately, we would not wish to embarrass you in this way so we would kindly ask you to comply with this request."
Mirror Online has contacted John Lewis for a comment.
The high-end department store chain was founded in the UK in 1864 and now has concessions in Australia and Republic of Ireland.
More than 38,000 people work for the company as partners.