Railways asked to pay ?5K for failing to wake up a man
The Central Railway has been asked by Madhya Pradesh's Betul district consumer dispute redressal forum to pay ?5,000 for failing to wake up a passenger who had registered for the wake-up call service. Girish Garg had boarded Coimbatore-Jaipur Superfast Express in 2015 and requested the Railways' customer care to wake him up before the arrival of his destination at Kota.
The Betul district consumer dispute redressal forum has directed the central railway to pay Rs 5,000 for not alerting a passenger who had registered for the wake-up call service.The forum presided by Virendra S Patidar also asked it to pay Rs 2,000 as litigation costs to Girish Garg, an advocate by profession.The incident took place on June 13, 2015 when Garg had boarded Coimbatore-Jaipur Superfast Express (12969) from Betul station around 2.05pm."I contacted customer care of the railways on number 139 and requested them to wake me up before I reach my destination Kota at 1.40am the next day," Garg said.The customer care executive registered my request and assured to wake me up, he said.But, he said no one woke him up."Luckily, at the eleventh hour, I woke up on my own and in a hurry alighted from the train at Kota station," he added."After this, I approached the consumer forum seeking Rs 20,000 from the railways for the mental harassment caused to me," Garg said.The railways in its submission contended that their customer care does not guarantee that passengers would be woken up.