text: A young mother has described her  hotel nightmare that included seeing her and her partner invited to a late-night party with escorts in the room next door. Following a hospital stay, Lindsey Walker booked in for an overnight stay at Rex Hotel, a once highly-regarded coastal getaway, in Whitley Bay, North Tyneside. Ms Walker, her partner and two-year-old son from Darlington set out for their only holiday of the year – only to have it ruined. Lindsey Walker, from Darlington, spent a holiday from hell at the Rex Hotel in Whitley Bay, North Tyneside . Tiles were broken and loose in the bathroom, which could have easily caused injury, while right, the wallpaper had come loose as well . At 4am, to the sounds of pounding bass from the nightclub below, the family, upset with the standard of their £82-per-night room, decided they would rather sit in the reception of the hotel than attempt sleep. Ms Walker's room included wallpaper hanging in shreds, holes in the walls, broken tiles and lingering filth from previous occupants. Ms Walker, 23, said: 'The hotel looked lovely online but when we got there we found it was over the biggest nightclub in town and we were in the room above it. 'We went downstairs at 4am and stayed in reception because next door were trying to drag us into their room for a party – they had escorts and were asking if we wanted to join in. The wall in Ms Walker's room had a deep hole in one of the panels . 'I was in my pyjamas with a two-year-old and was shaking and scared – we didn't feel safe. 'This holiday meant everything to me. I've been in and out of hospital with anxiety issues and it was a get well present from my mother.' She added: 'We only realised what the room was like when we came back after a day out and it was too late to change it. 'We just want to warn others – this is a reveller place, not for families and that should be advertised.' Criticising staff's handling of complaints, Ms Walker said the family had been refused a full refund and accused of making up their story. Rex Hotel's manager, Karen Carmedy, said the issues were being investigated and that refurbishments were underway. Ms Carmedy also said the hole in the wall was not big enough to see into the next room, the damaged wallpaper was only visible because furniture had been pulled away from the wall and that the nightclub was mentioned on their website. The hotel was taken over by Malhotra PLC in January this year, who bought it after it went into administration. A spokesperson for the Newcastle-based company told MailOnline Travel: 'The hotel had become rundown under its previous ownership but will be the subject of a massive refurbishment and is about to enjoy substantial investment. 'The Malhotra Group PLC is renowned for its ability to take run down operations and turn them round into successful and stylish venues, as it has done many times over the years. 'The Rex Hotel has remained open to protect the jobs of the employees and work will begin in the near future on its upgrade. 'We're sorry Ms Walker has a bad experience and although our website does say that there is a nightclub on site which operates at weekends, clearly this has been upsetting for her.' The Rex Hotel was taken over by Malhotra Group in January, who have plans for major refurbishment . The Darlington family are not the only ones to have lodged complaints against The Rex, according to popular review website, tripadvisor.com. One former guest said the bathrooms at the hotel were like a scene from gory horror film Hostel while another claimed a 'tsunami from the sea would be the best option for this hole.' One visitor renamed the hotel Guesthouse Pardiso, Whitley Bay edition while yet another disgruntled traveller rated the hotel as terrible and said: 'If you have the choice of Chlamydia or a stay at The Rex, choose the STI. 'The hotel's 70 'terrible' reviews are peppered with comments from management, showing staff taking a hard line on criticism, calling one guest obnoxious, commenting on another's vivid and peculiar hair and accusing another of covering their room in pizza and hanging a condom from the door. Rex Hotel also enjoys ten excellent reviews, with happier visitors complimenting the friendly staff, location and breakfast. One guest described it as quirky and fun while another said: 'I visited Rex hotel in October in an Erasmus+ project and I find it very nice and welcoming. The atmosphere is like in old English movies, it is very traditional and nice decorated...makes you feel exactly like in a movie.' Another said: 'I was so impressed with this grand old lady of a hotel. The staff were so helpful and I had a wonderful stay. Its an old fashioned hotel, full of beautiful paintings and reminding you of the grandeur of an era long gone.'
target: Lindsey Walker booked one stay with partner and child at the Rex Hotel .
  Described how the Whitley Bay venue 'looked lovely online'
  But reality was very different and family were 'shaken and scared'
  Room cost £82 and was situated above a nightclub .