Title: Hi HN,<p>I believe Google has a grave authentication issue and I cannot burst the impenetrable tier-1 support wall to solve it.
Hopefully I&#x27;m wrong, but for the life of me and the support reps I talked to, we cannot get a stranger logged out of my YouTube account.<p>The stranger is using my YouTube account through my old Smart TV that I gave away (my bad for not logging out, but there should be recourse for this).<p>Once I discovered this, I have changed passwords and revoked auth tokens on all relevant services (Spotify, Disney+, etc.). All services no longer show the stranger accessing them - with the exception of YouTube.<p>The actions I&#x27;ve taken multiple times (as instructed by Google support):
- Changed my Google account&#x27;s password
- Revoked all &quot;devices I trust&quot; under my 2FA settings
- Logged out of all devices in the &quot;Your Devices&quot; list<p>This did force me to log back in on my own devices (phone, TV), but I still see new videos that the stranger watched in my YouTube history.
This has been happening for weeks.<p>Google support walked me through these steps and then gave generic &quot;make sure your password are strong&quot; article links, but of course, refuse to escalate this.<p>If you wish, you can view the support transcripts here (I admittedly got a little short during the 2nd conversation, which I regret):
https:&#x2F;&#x2F;pastebin.com&#x2F;GypwBPFj<p>---<p>Some details:<p>- The videos in my view history are in Arabic, so I know it&#x27;s the stranger who watches them<p>- I know the stranger has access through my old TV because I saw their activity on all apps I had installed on my TV, and I saw my old TV signed in from a distant city under &quot;Your Devices&quot; list
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