Title: I placed an order for bitcoins early last week and was slated to receive them on Friday. Not only did I not recieve them, the transaction disappeared from my account, even though the ACH withdrawal had already clearly happened from my bank account.<p>Now, I&#x27;m still missing bitcoins in my account for transactions that have already been cleared and I&#x27;ve received a portion of the $10,701.03 in bitcoin at the price that I was was locked in at if I was to receive them on Friday, December 13th. I received them 5 days late and at the price locked in on December 8.<p>Coinbase is at fault and they&#x27;ve violated their own terms of service. I&#x27;ve asked for a similar resolution that the other gentleman on HN got from Brian, and this is the response I received from their customer support:<p>&quot;I&#x27;m not sure how that guy got the CEO of the company to intercede on his behalf, but that&#x27;s definitely not a normal handling of that case.<p>I simply do not have the ability to do that, I&#x27;m sorry. None of the admins do. That guy must have been one of our extremely high volume VIP users or something in order for something like that to have happened.<p>I...don&#x27;t really know how to respond further. That does seem somewhat unfair. Very sorry, but I just don&#x27;t have the ability to push through such a request. Nor is it possible to forward a ticket to our CEO. My apologies, but I&#x27;m just not able to be of further help here...&quot;<p>What&#x27;s wrong with Coinbase right now? I&#x27;m a huge fan of them, but this is terrible customer service. I can&#x27;t get a fair resolution because your ticketing system doesn&#x27;t allow you to send a ticket to Brian or any of your other superiors? What kind of customer service is this?<p>I would even love an acknowledgment that Coinbase violated its TOS and is in the wrong here. I&#x27;m just looking for a fair resolution.
Upvote: