Title: I started my tech career working in Adwords Sales and Sales Operations at Google. One of the biggest complaints we received was our clients needed help getting ahold of someone regarding SEO problems. Of course, there was little we could do on the paid side - which was Google&#x27;s policy.<p>The whole point of Google&#x27;s ranking algorithm is to keep it as much of a black box as possible with even Jason Calacanis getting nowhere with his Mahalo battle with Matt Cutts and team.<p>I&#x27;m uncomfortable with what appears to be almost a direct line the RapGenius gents have with the Google team to come to what they&#x27;ve coined as a &quot;resolution&quot; between the two entities.<p>With thousands of other sites being unable to get ahold of a human being at Google to resolve SEO problems, do you think RapGenius should have the ability to negotiate with Google? Do they have enough traffic to justify the conversation? Should that matter?
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