Title: I set up my business 12 years ago, and since then it&#x27;s been just me, mainly doing freelance software development, but I have always offered &quot;Gmail for work&quot; which became &quot;Google Apps For Business&quot; which became &quot;GSuite&quot; which became &quot;Google Workplace&quot;.<p>Over the years, after becoming a reseller of Google&#x27;s services, I resell Google Workplace for a slight profit margin, as I&#x27;ve found that my customers often have a real requirement of what Gmail for work can offer, so it&#x27;s always been a good fit.<p>Three months ago, a customer asked me how to add a user to their organisation, so I sent them a link to the documentation (https:&#x2F;&#x2F;support.google.com&#x2F;a&#x2F;answer&#x2F;33310).<p>They continued to email back, claiming they couldn&#x27;t do it. After a few back and forth emails, I logged into my reseller console, which allows me to administer my customers&#x27; domains... but the customer&#x27;s domain was not in the list.<p>The customer was getting a generic error when trying to access admin.google.com - please contact your domain administrator (me). When I tried to log in, their domain was simply not in the list of customers.<p>Since then, I&#x27;ve been on countless live chats, phone calls and email threads with Google support, but nobody&#x27;s listening. Every time I get passed to another person, I have to explain everything from the start again, and I&#x27;m pointed to a Google Forms page to submit my &quot;I can&#x27;t access my account&quot; request. Submitting the form doesn&#x27;t do anything.<p>In fact, the support feels like I&#x27;m being trialled on teaching some kind of defective AI how to discuss problems with my Google account, or maybe I&#x27;m communicating via Google Translate to a non-English speaking sweatshop?<p>Anyway, my customer has been waiting to add a user for 3 months now, and they&#x27;re getting shirty - possible legal issues are coming my way because of my incompetance.<p>I honestly don&#x27;t know what to do. Google have just pulled the plug on a customer, and now I&#x27;m in hot water with nobody to talk to.<p>Has anyone got any advice?
Upvote: