Title: Several years ago, from within Gmail, I could:<p>* Make a phone call<p>* Send an SMS<p>* Send a Google chat<p>* Start a video call with my parents<p>Now, all of this has been split up, and to start  a video call, I have to start a video and <i>send an email</i> inviting someone. SMS has been split up into a separate web app that won&#x27;t work without my phone being present.<p>How did it come to pass that they took an easy, integrated system and mangled it so badly? I mean, it wasn&#x27;t perfect, but it mostly just worked, and was easy to use.
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