Title: I am a customer of Joyent.<p>For the past two days, the server on which I host some customer websites and mail servers has been down. I did not receive any warning or explanation by email or telephone. When I filed a support ticket, I was given a link to their help site with some status updates.<p>Status updates (paraphrased):<p>2011-02-26 09:22:19 GMT: server offline<p>2011-02-26 14:38:38 GMT: no ETA<p>2011-02-26 17:09:42 GMT: estimated downtime 12+ hours<p>2011-02-27 22:23:08 GMT: estimated downtime 20+ hours<p>That final estimate of 20+ hours is in addition to what is now 37 hours of downtime. Joyent has offered no reparation or backup service (e.g. backup MX service to keep mail from bouncing).<p>For your consideration when choosing hosting providers.
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