Title: [1 of 2]: My name is Dr. Dal Bedi. I&#x27;m owner of a medical practice in Va.  I took a chance on a start-up drchrono as my EHR &amp; billing service provider; both services being a vital part of my business. It&#x27;s a decision I wish I never made.  In the past 5 mo, I&#x27;ve had massive issues w&#x2F; the drchrono service.  The setup of their billing &amp; collections services has taken 4 months due to repeated, inept errors by outsourced-to-India drchrono billing staff.  Other drchrono users have been complaining about similar issues &amp; have asked for refunds: http:&#x2F;&#x2F;bit.ly&#x2F;1doMER9 &amp; http:&#x2F;&#x2F;bit.ly&#x2F;1fL8dzH. I&#x27;ve forwarded pages of errors to the drchrono staff http:&#x2F;&#x2F;cl.ly&#x2F;image&#x2F;200i2D2y1s2R , http:&#x2F;&#x2F;cl.ly&#x2F;image&#x2F;1z0g230x0N1I , http:&#x2F;&#x2F;cl.ly&#x2F;image&#x2F;3H072F0f3k43 , http:&#x2F;&#x2F;cl.ly&#x2F;image&#x2F;0k3G1t2h3h3w , http:&#x2F;&#x2F;cl.ly&#x2F;image&#x2F;0V1x2h3E2m43 , escalated w&#x2F; their support team for months, and finally escalated to the CEO, Michael Nusimow.  When that proved ineffective, I asked for a refund for the months when the service wasn&#x27;t functional, all while being a committed customer w&#x2F;o a single outstanding balance. This past Xmas Eve, drchrono sent me an email raising my monthly fee 3x from $1.5k&#x2F;mo to $4.5k&#x2F;mo starting Jan 1st, 2014 w&#x2F;o any reason given -- even tho. we have a signed contract which sets the price for their services and can&#x27;t be changed.
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