Title: Target prompted me to enter my order information when I used its phone tree to call about a return. When I connected with an operator, they prompted me for the order number again.<p>This has happened with several providers e.g Banks, other E-commerce sites.<p>What&#x27;s going on? Why even prompt me for this information if the operator needs me to repeat the information? Its aggravating and sets the wrong tone for my support call.<p>Anyone have insight into why this poor support CX is so common?
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