Title: This morning - once again - I got charged 5usd for cancelling a ride even though I had good reasons to do so. This happens too many times because of Lyft&#x2F;Uber&#x27;s fault, not mine:<p>- I cancel a ride because the driver goes in the opposite direction
- The app keeps showing 2&#x2F;4 mins and it&#x27;s been 10+min I have been waiting
- Drivers calling me to ask to cancel the ride
- ...<p>If I want to get a refund, I need to spend too much time: DM + email -&gt; https:&#x2F;&#x2F;twitter.com&#x2F;julienbarbier42&#x2F;status&#x2F;959105112223264768 + wait for the refund to show on my bank account. (note: when I do ask for refund I always get it, the customer support is nice with me, all the time).<p>When it comes to paying Lyft&#x2F;Uber, this is automatically done, they don&#x27;t have to send me a DM and email to ask me to pay them for the service I used. Why would we have to spend so much time to get reimbursed for a service that we did NOT use?<p>Please Lyft&#x2F;Uber, add a button &quot;refund&quot; WITHIN the app. You technically can EASILY do it. It should be as easy to get reimbursed than to be charged. Of course, you can review complains &#x2F; claims, but I should not have to spend that much more time asking for reimbursement, especially when I right, I am a customer for a long time, I already have a good track record, and all claims I made in the past were confirmed by your team.<p>Why is this not already done?
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