Title: So Coinbase&#x27;s disastrous customer service has come up on HN before [1]. But my issue is rather more extreme than a wire transfer that takes a few weeks to go through - I&#x27;ve been waiting for over <i>five months</i> for Coinbase to unlock my account and allow me to access my funds. Since August 20 of 2017 to be exact.<p>I&#x27;ve never experienced or even heard of such a long wait time for action to be taken on an open customer support ticket and I honestly have no idea how to proceed. Should I start contacting the CFPB or BBB, writing registered letters, etc?<p>To be clear, I have had contact with various Coinbase customer service reps since August. I also have tried emailing and tweeting at the CEO and Coinbase executives. The refrain is always the same: &quot;We&#x27;re expanding fast and adding to our customer service team. Your case has been escalated for further review. Please bear with us.&quot; I&#x27;ve been patient for months now and am thinking that maybe I&#x27;m not following the right strategy - any advice?<p>[1] https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=16106793
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