Title: Hi to all.<p>My name is Luca and I’m writing this thread on behalf of my business for a problem we are currently facing with our Stripe account.<p>To sum up our story:
- We created our business Stripe account months back…no complaints.
- 2 weeks ago, we opened the payment gates and received the first 10 payments after 1 year of work…account disabled for no reason and with no explanation.
- We went through multiple support tickets and emails with Stripe support and got the same answer every time from, what seems to be, a chatbot.
- We contacted the &quot;Specialist team&quot; through LinkedIn and after thoroughly explaining how we do not fall under any Restricted Business written by Stripe, he still decided to close our account for no reason and with no explanation.
- The Stripe team is ignoring the fact that we fall under the same category as our competitor, which literally offers our same exact service. In the end, they still decided to close our account...again, for no reason and with no explanation.<p>Now after 1 year of work and weeks of integrating Stripe services to our platform, clients’ money involved, what are we supposed to do?
Does Stripe at least have a support to pass clients recurring payments to another platform?
Or do we just lose all of our clients?<p>If there’s anything my team can do such as: changing the service, the platform or the landing page to become compliant to Stripe’s Policies please help us out.<p>If anyone knows someone we can hop on a call with or discuss this situation please leave details or contact me at:<p>lucadalla88@gmail.com
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