Title: My wife died recently. I had to close various accounts. From an IT perspective, the results were shameful. For example, I called her cell-phone provider and closed her account. The agent was very respectful. He offered condolences and closed the account, and said there would be a refund. The next day, there was an email, addressed to my wife, using her first name, asking her to rate her recent experience.<p>I had to use text messaging to close her NY Times subscription. I texted &quot;I need to cancel a subscription&quot; The bot asked me why<p>1. No time to read<p>2. Price concern<p>3. Service issue<p>And I was told I had to answer 1, 2, or 3! Really?<p>Then a human got involved, and he&#x2F;she was good, but obviously the bot still has some control because at the end I got this:<p>&quot;Thank for contacting the New York Times, I hope you have a wonderful rest of the day.&quot;<p>Come on.....this is terrible. The human realized this and immediately added<p>&quot;And also before you go, I wanted to express my most sincere condolonces to you and your family&quot;<p>There is more, but this may be enough. My question for those of you working on apps that have registered users or subscribers: how do you deal with notification that one of your clients has died? Did you even give this use case some thought?
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