Title: I have a Pixel 3XL, an old model I know, but very suitable for my mom&#x27;s light usage. All of a sudden the device stopped working and a lock icon appeared at the top right of the screen.<p>https:&#x2F;&#x2F;imgur.com&#x2F;sk0M6lX<p>We first tried fixing it by resetting the phone but all we see now is the welcome screen with the same lock icon. After conducting some research, I discovered that the lock indicates a remote device lock. This device was given to me by Google Store in replaced of another one that malfunctioned during its warranty period.<p>Now I&#x27;m waiting on Google Store to give a me . but so far it has being only a handful of back and forth emails with instructions to reset the device, that changes nothing, and questions if there is any liquid damage.<p>I&#x27;m very disappointed with their lack of effort to really solve the problem.
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