Title: I already know that if I have to inquire about the price or ask for a login that the service is going to be some antiquated 90&#x27;s bs.<p>But occasionally I experience this for something I didn&#x27;t expect, like cloud computing.<p>I encountered a cloud service that had obscure hardware I was looking for, and unlike Amazon, Google, Azure, DigitalOcean etc <i>this</i> service needed for you to email them to get signed up!<p>&quot;Thank you for your interest! Where are you located and what does your work involve?&quot;<p>Okay &quot;Sales Engineers&quot;, why is that relevant. Why is a human even answering this email?<p>&quot;I&#x27;m experimenting with deployments but latency isn&#x27;t a big issue for me so any data center will be fine&quot;. You know, like you would say with Amazon, except in a dropdown.<p>I jump through the hoops. Finally, I get to see what the interface is like, I&#x27;m poking around with no surprise that graphic design is an afterthought when suddenly<p><i>You&#x27;ve got mail!</i><p>My email client doesn&#x27;t say that but his probably does.<p>&quot;I wanted to do a quick check-in and..&quot;<p>Aw that&#x27;s nice and I also would have been totally fine contacting support whenever I got around to it!<p>I checked out the interface, got my fill, decided it wasn&#x27;t for me and moved on!<p>All in all in one week it took:<p>10 emails to get signed up<p>1 email to tell me that &quot;the system&quot; should send me an email about my new account login<p>2 emails to get the account login and confirmation<p>4 emails to troubleshoot the broken account login system<p>1 automated onboarding email<p>3 checkin emails<p>1 automated 1 week anniversary onboarding email<p>What&#x27;s the way to tell people I want a self serve option? Reducing this email chain down to 3 emails. Why is that person employed? This was during the best market in the history of mankind and I was questioning that, and <i>now</i> everyone with a talent more relevant than customer &quot;retention&quot; should be just as annoyed, given how coveted a continual flow of oxygen is now. xx
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