Unified Messaging - the integration of different communication
methods - voice fax, email, etc. - such that communications can
be received and sent via a single interface The concept of
Unified Messaging, or UM for short, basically revolves around
the integration of different communication methods - voice, fax,
email, etc. - such that communications can be received and sent
via a single interface. All communication types are essentially
treated as objects so they can be accessed via a single mailbox
from a landline or mobile phone, or from a personal computer.
Text-to-speech software, for example, enhances the integration
of email and voice messages by converting email messages into
the spoken word, which can be heard by a telephone user.
Similarly, phone calls can be made by clicking a mouse button,
and conference calls can be configured by dragging and dropping.
Unified Messaging Features, Benefits & Considerations Unified
Messaging provides access to common forms of communication from
a device, or terminal