Computer Objective: Learners will be able to type a business
letter using the correct format. Literacy Objective: Learners
will be able to write a simple complaint letter. Materials:
Lesson 16 – Handout 1 Introduction: There are a handful of
circumstances where someone might need to write a business
letter. A complaint letter is one of the more common situations.
(We can all think of something we’d like to complain about.) For
this lesson we’ve chosen to show an example of a block style
business letter. This is the easiest and most common format used
today. In this lesson learners will write and type a simple
complaint letter to a landlord. Provide students with the sample
complaint letter shown in Lesson 16 - Handout 1. Discuss the
parts of the letter and the format. Provide each student with a
household problem and the contact information of a fictitious
landlord. For example, What can we do to prevent West Nile
infection? Avoid mosquito bites. Always read and follow the
product directions when using any in