America has produced a generation of people who cannot read
instructions. They have trouble operating cars with new
electronic devices, GPS systems, TV entertainment systems for
the home, and even new PC operating systems. In many cases,
Americans cannot even assemble a simple wooden chair made up of
two or three parts. Is it any wonder that many people cannot
read their phone bills or understand the contracts they have
will cellular service providers?The Federal Communications
Commission recently came out with a new survey. Its headline is
“FCC SURVEY CONFIRMS CONSUMERS EXPERIENCE MOBILE BILL SHOCK AND
CONFUSION ABOUT EARLY TERMINATION FEES.” The poll was done with
data from 30 million American cellphone users. One of the first
conclusions from the data is that half of American with mobile
handsets with early termination fees “don’t know the amount of
the fees they’re accountable for.” That information is, of
course, part of the contract that mobile users sign when they
get cellular service. The contract lan