Things that PULSE practitioners think, feel and do … 1.
Conversations work best when …. 2.Gentle – so others can keep
listening. 3. Honest - say what you are thinking…. in a gentle
way. 4. You are not prepared to resolve or move on until you
have said everything that is on your mind. 5. Be open to what is
being said and allow it to influence you. 6. Use specific
examples for clarity… a story, a picture, an image. 7. Sometimes
people use the same word to mean two completely different
things. 8. Keep talking until you find a resolution. 9. Gentle,
Honest, Open, Specific, Talk 10. Listen with HEART. Deep
listening works to acknowledge emotion and de-escalate. 11. Hush
your own mind, body and heart. Be with the other person. Be
curious. 12.Empathise. Walk a mile in their shoes. Ask yourself
“What is it like to be them?” Feel for them. 13. Attend to what
they are saying and what they are not saying. 14. Body language
speaks when it changes. 15. Facial expressions never lie and are
universal across cultures. 16. Re