- Customer Service Standards for the Case Resolution Process -
The Impact of Civil Rights Laws - Reports of OCR Activities -
Strategic Plan - Government Performance Results Act Overview of
the Agency The mission of the Office for Civil Rights is to
ensure equal access to education and to promote educational
excellence throughout the nation through vigorous enforcement of
civil rights. We serve student populations facing discrimination
and the advocates and institutions promoting systemic solutions
to civil rights problems. An important responsibility is
resolving complaints of discrimination. Agency-initiated cases,
typically called compliance reviews, permit OCR to target
resources on compliance problems that appear particularly acute.
OCR also provides technical assistance to help institutions
achieve voluntary compliance with the civil rights laws that OCR
enforces. An important part of OCR's technical assistance are
partnerships designed to develop creative approaches to
preventing and addressing discrimi