Tuesday, October 6th, 2009 - 17:10 Government increasingly faces
challenges—and is expected to achieve results—that reach across
agency and program boundaries. These challenges include issues
such as climate change, food safety, disaster response, and
cyber security. The traditional approach has been to use
agencies and programs to address the nation’s challenges. While
this approach helps ensure accountability, more frequently it
tends not to Here are four potential catalytic mechanisms to
improve the way government works: encouraging radical
transparency, organizing around customers, encouraging co-
production with citizens, and empowering employees to
collaborate and innovate. In each case, Web 2.0 technologies can
facilitate broad changes in how government achieves outcomes
that reach across agency boundaries.