Listening and Understanding Communication Essentials Series DVD,
facilitator's Guide and Workbook includes reproducible
exercises, handouts, activities and sample training plans.
(Program length: 16 minutes) Listening is one of the most
important, yet poorly done, human behaviors. Learn the five key
skills of effective listening and understanding - show interest,
focus on the key issue, summarize and check, listen for the
common thread and explore feelings. Key Learning Points - The
importance of listening - Focusing on the key issues - Listening
for the common thread - Exploring feelings This Item is Part of
a Series Check out these other items in the series: