Communication skills are at the heart of working with any group
of individuals who are experiencing difficulty. Whatever the
role, communication skills will be a key factor in the service
users experience of their engagement with treatment services.
This course will largely use the same material as the one-day,
with more time being spent on each topic. The second day will be
spent recapping the key elements with a lot of the time on the
second day spent in focused skills practice sessions with
structured feedback. One-Day Course (Introduction to
Communication skills) This module is designed to provide the
learners with an understanding of what it means to communicate
effectively in the context of working with substance users. It
will start by introducing Rogers core conditions and go on to
examine "non-verbal communication" and "active listening" noting
in what ways these can impact communication. We will then look
at why accurate information is always important, learning ways
of checking for accuracy. A vari