support that enhance the quality, safety, and efficiency of
patient care; and (4) support of efficient processes for health
care delivery. Critical building blocks of an EHR system are the
electronic health records (EHR) maintained by providers (e.g.,
hospitals, nursing homes, ambulatory settings) and by
individuals (also called personal health records)” (IOM, 2003).
Health literacy. “The degree to which individuals have the
capacity to obtain, process, and understand basic health
information and services needed to make appropriate health
decisions” (Ratzan, S. C., and R. M. Parker. 2000. Introduction.
In National Library of Medicine Current Bibliographies in
Medicine: Health Literacy. NLM Pub. No. CBM 2000-1. C. R.
Selden, M. Zorn, S. C. Ratzan, and R. M. Parker, Editors.
Bethesda, MD: National Institutes of Health, U.S. Department of
Health and Human Services). Healthwise. “A nonprofit
organization with a mission to help people make better health
decisions. Nearly 100 million times a year, people turn to He