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ensure accuracy. Energy Use: The Human Dimension dicates that
fear of inaccurate information or incompetent installation is a
significant barrier to residential investments in energy
efficiency and that effective assurances of consumer protection
can greatly increase levels of investment. Energy audit
information should be delivered in person. Personal contact
increases attention, and more effective communication is
possible in person. We believe that the 1982 federal decision to
eliminate the requirement of in-person communication from the
regulations for the Residential Conservation Service was ill-
advised. It seems certain that some programs will no longer
present audit information in person and, consequently, that
consumers will probably take less action on valuable
recommendations from energy audits. On-site energy audits an