If the Power Goes Out What Should You Do? Duke Energy is
committed to providing you reliable electric service. But
situations such as storms, accidents, animals or construction-
related incidents can cause power outages. If this happens, we
will mobilize crews to get your service safely restored as
quickly as reasonably possible. If your power goes out, check to
see if your neighbors have power. If your home is the only one
without power, check your circuit breakers or fuses to determine
if the outage is a result of a household problem. Do not assume
we automatically know about your outage. Please contact us
immediately. Toll Free: 1-800-543-5599 If you see downed power
lines, assume they are dangerous and stay away! Protect Your
Appliances Turn off lights and as many appliances and
electronics as possible – including heating or air conditioning
systems. You will help prevent circuit overload situations when
your power is restored. You will also reduce the potential for
damage to sensitive equipment such as co