This case study, written for undergraduate students, is based on
generational differences in a metropolitan children’s museum.
Employees from various generations experience communication
challenges, differing values systems, disparate approaches to
work and interpersonal conflict. Learners assume different
generation roles and address these issues in a team setting. By
the end of the case, learners explore the preferred
communication methods and styles to use to be effectively heard
and understood in each generation, identify the work ethic
characteristics of each generation in today’s workplace, respond
to generational differences that affect workplace performance
and productivity, and collaborate with others to create and
sustain a work environment that capitalizes on generational
diversity. This module requires three 50-minute classes to
complete. Instructional materials include an instructor’s manual
and a student workbook. This item may be reproduced free of
charge for use in HR classrooms in colleges an