messages.role: user
messages.content: Which of the following contributes to the glut of digital messages?
  
  Multiple select question.
  
  Messages are easily copied to many people.
  
  
  Digital messages are preferred in complex situations.
  
  
  Digital messages are most effective in ambiguous situations.
  
  
  Several text messages are often used to transmit the same information found in fewer emails.
messages.role: assistant
messages.content: Messages are easily copied to many people.
  
  Several text messages are often used to transmit the same information found in fewer emails.
  
  These two options contribute to the glut of digital messages. The ease of copying messages to multiple recipients and the tendency to use multiple text messages instead of fewer emails can lead to an overwhelming amount of digital communication.
messages.role: user
messages.content: 
  Fill in the blank question.
  Mimicking another person's facial expressions or other nonverbal behaviour such as smiling is known as 
   
  .
  
  
  
messages.role: assistant
messages.content: Mimicking another person's facial expressions or other nonverbal behaviour such as smiling is known as mirroring.
  
  Mirroring is a form of nonverbal communication in which one person unconsciously imitates the gestures, expressions, or attitudes of another person. It is often used to build rapport and establish a connection with others.
messages.role: user
messages.content: Why is the preferred type of digital communication changing?
  
  Multiple select question.
  
  Demands from senior leadership
  
  
  Demands from clients and customers
  
  
  Available opportunities
  
  
  Shifting preferences
  
  
  
messages.role: assistant
messages.content: Demands from clients and customers
  
  Available opportunities
  
  Shifting preferences
  
  These three options contribute to the changing preferred type of digital communication. As clients and customers demand more efficient and effective communication, organizations are forced to adapt and adopt new digital communication tools. Additionally, new opportunities for digital communication, such as social media and video conferencing, are constantly emerging, providing new ways to connect and communicate. Finally, shifting preferences, such as the growing popularity of mobile devices and remote work, are also driving changes in digital communication.
messages.role: user
messages.content: The important factors to consider in selecting the most appropriate communication channel in a particular situation include:
  
  Multiple select question.
  
  social acceptance.
  
  
  media richness.
  
  
  written communication.
  
  
  nonverbal communication.
messages.role: assistant
messages.content: Media richness.
  
  Nonverbal communication.
  
  These two options are important factors to consider in selecting the most appropriate communication channel in a particular situation. Media richness refers to the amount of information that can be conveyed through a particular communication channel, such as the ability to convey tone, emotion, and context. Nonverbal communication, such as facial expressions and body language, can also play a significant role in conveying meaning and building relationships. Social acceptance and written communication may also be important factors to consider, depending on the context and audience.
messages.role: user
messages.content: Although email dominates most workplace communication, it may eventually be overtaken by emerging forms of:
  
  Multiple choice question.
  
  social media
  
  
  emotional contagion
  
  
  face-to-face communication
messages.role: assistant
messages.content: Although email dominates most workplace communication, it may eventually be overtaken by emerging forms of social media.
  
  Social media platforms, such as Slack, Microsoft Teams, and Google Workspace, are increasingly being used for workplace communication. These platforms offer features such as instant messaging, file sharing, and video conferencing, which can make communication more efficient and effective than traditional email. Additionally, social media platforms can help to foster a sense of community and collaboration among team members.
messages.role: user
messages.content: __ refers to the extent to which a communication channel requires or allows both sender and receiver to be actively involved.
  
  Multiple choice question.
  
  Synchronicity
  
  
  Duality
  
  
  Quality
  
  
  Emotional contagion
messages.role: assistant
messages.content: Synchronicity refers to the extent to which a communication channel requires or allows both sender and receiver to be actively involved.
  
  Synchronicity is a measure of how closely the sender and receiver are able to interact in real-time. For example, a face-to-face conversation is highly synchronous, as both parties are able to respond to each other in real-time. In contrast, email is asynchronous, as the sender and receiver may not be able to respond to each other immediately. Other examples of synchronous communication channels include instant messaging and video conferencing.
messages.role: user
messages.content: Why do people engage in flaming?
  
  Multiple select question.
  
  Digital messages can be written and transmitted before the sender’s emotions subside.
  
  
  Digital media are more impersonal (less social presence) than most other communication channels, which reduces the sender’s empathy and sensitivity when crafting the message.
  
  
  Digital messages take longer to prepare and deliver, allowing the sender to reflect more calmly on the content before it is sent. 
  
  
  Senders tend to infer a less respectful interpretation of their digital message than was perceived by the receiver.
messages.role: assistant
messages.content: Digital messages can be written and transmitted before the sender’s emotions subside.
  
  Digital media are more impersonal (less social presence) than most other communication channels, which reduces the sender’s empathy and sensitivity when crafting the message.
  
  These two options contribute to why people engage in flaming. Flaming refers to the use of hostile or aggressive language in digital communication. The ability to write and transmit messages quickly, before emotions have subsided, can lead to impulsive and aggressive communication. Additionally, the impersonal nature of digital media can reduce empathy and sensitivity, making it easier to engage in hostile communication. The other two options are not accurate explanations for why people engage in flaming.
messages.role: user
messages.content: Which of the following are included in nonverbal communication?
  
  Multiple select question.
  
  Silence
  
  
  Facial gestures
  
  
  Words
  
  
  Voice intonation
messages.role: assistant
messages.content: Silence
  
  Facial gestures
  
  Voice intonation
  
  These three options are included in nonverbal communication. Nonverbal communication refers to the use of non-linguistic cues, such as body language, facial expressions, and tone of voice, to convey meaning. Silence can also be a form of nonverbal communication, as it can convey a range of emotions and attitudes. Words, on the other hand, are a form of verbal communication.
messages.role: user
messages.content: Silence
  
  Facial gestures
  
  Voice intonation
messages.role: assistant
messages.content: Silence, facial gestures, and voice intonation are all forms of nonverbal communication. Nonverbal communication refers to the use of non-linguistic cues, such as body language, facial expressions, and tone of voice, to convey meaning. Silence can convey a range of emotions and attitudes, while facial gestures and voice intonation can provide additional context and meaning to verbal communication.
messages.role: user
messages.content: __ represents unconscious behaviour. We automatically mimic and synchronize our nonverbal behaviours with other people.
  
  Multiple choice question.
  
  Information overload
  
  
  Emotional contagion
  
  
  Social connection
  
  
  Emotional presence
messages.role: assistant
messages.content: Emotional contagion represents unconscious behaviour. We automatically mimic and synchronize our nonverbal behaviours with other people.
  
  Emotional contagion refers to the phenomenon where individuals unconsciously mimic and synchronize their nonverbal behaviours with others, such as facial expressions, tone of voice, and body language. This can lead to the spread of emotions and attitudes within a group, and can have a significant impact on interpersonal relationships and group dynamics. Social connection and emotional presence are related concepts, but do not specifically refer to the unconscious mimicking and synchronization of nonverbal behaviours. Information overload refers to the overwhelming amount of information that individuals are exposed to in the digital age.
messages.role: user
messages.content: Social acceptance and media richness are:
  
  Multiple choice question.
  
  two sets of factors in choosing communication channels.
  
  
  social activities in organizations.
  
  
  part of the feedback in the communication model.
  
  
  decoding sections of the communication model.
messages.role: assistant
messages.content: Social acceptance and media richness are two sets of factors in choosing communication channels.
  
  Social acceptance refers to the degree to which a particular communication channel is accepted and used within a particular social context. Media richness, on the other hand, refers to the amount of information that can be conveyed through a particular communication channel, such as the ability to convey tone, emotion, and context. Both social acceptance and media richness are important factors to consider when choosing the most appropriate communication channel for a particular situation. Social activities in organizations, feedback in the communication model, and decoding sections of the communication model are not accurate descriptions of social acceptance and media richness.
messages.role: user
messages.content:  presence refers to how much the communication channel creates psychological closeness to others.
messages.role: assistant
messages.content: Presence refers to how much the communication channel creates psychological closeness to others.
  
  Presence is a measure of how closely a communication channel allows individuals to feel connected to each other, despite physical distance. For example, video conferencing can create a high level of presence, as it allows individuals to see and hear each other in real-time, creating a sense of psychological closeness. In contrast, email and text messaging may create a lower level of presence, as they do not allow for real-time interaction. Other factors that can impact presence include the level of interactivity, the ability to convey nonverbal cues, and the level of personalization.
messages.role: user
messages.content: Digital messages that communicate hostility and other forms of disrespect is referred to as 
  
messages.role: assistant
messages.content: Digital messages that communicate hostility and other forms of disrespect are referred to as flaming.
  
  Flaming refers to the use of hostile or aggressive language in digital communication. This can include the use of profanity, insults, and other forms of disrespect. Flaming can have a negative impact on interpersonal relationships and group dynamics, and can lead to misunderstandings and conflicts. It is important to be mindful of the tone and language used in digital communication, and to strive for respectful and constructive communication.
messages.role: user
messages.content: Most information is communicated verbally.
  
  True false question.
  True
  False
messages.role: assistant
messages.content: False. Most information is not communicated verbally.
  
  While verbal communication is an important aspect of communication, nonverbal communication, such as body language, facial expressions, and tone of voice, can convey a significant amount of information. Additionally, written communication, such as email and text messaging, can also convey a large amount of information. It is important to consider all forms of communication, both verbal and nonverbal, when trying to convey information effectively.
messages.role: user
messages.content: Mimicking another person's facial expressions or other nonverbal behaviour such as smiling is known as 
  
messages.role: assistant
messages.content: Mimicking another person's facial expressions or other nonverbal behaviour such as smiling is known as mirroring.
  
  Mirroring is a form of nonverbal communication in which one person unconsciously imitates the gestures, expressions, or attitudes of another person. It is often used to build rapport and establish a connection with others. Mirroring can occur in a variety of contexts, including interpersonal relationships, group dynamics, and organizational communication. It is important to be aware of the potential impact of mirroring, as it can have both positive and negative effects on interpersonal relationships and group dynamics.
messages.role: user
messages.content: An important determinant of preference for specific communication channels is
  
  Multiple choice question.
  
  nonverbal communication
  
  
  emotional contagion
  
  
  national culture
  
  
  
messages.role: assistant
messages.content: An important determinant of preference for specific communication channels is national culture.
  
  National culture refers to the shared values, beliefs, and practices of a particular cultural group. National culture can have a significant impact on communication preferences, as different cultures may have different norms and expectations around communication. For example, some cultures may place a greater emphasis on verbal communication, while others may place a greater emphasis on nonverbal communication. It is important to be aware of cultural differences when communicating with individuals from different cultural backgrounds, and to strive for cultural sensitivity and understanding.
messages.role: user
messages.content: What type of communication channel usually have the highest social presence?
  
  Multiple choice question.
  
  A text message
  
  
  An email
  
  
  Face-to-face interactions
  
  
  A policy document uploaded to the company's website
messages.role: assistant
messages.content: Face-to-face interactions usually have the highest social presence.
  
  Social presence refers to how much the communication channel creates psychological closeness to others. Face-to-face interactions typically have the highest level of social presence, as they allow individuals to see and hear each other in real-time, creating a sense of psychological closeness. In contrast, text messages and emails may have a lower level of social presence, as they do not allow for real-time interaction. Policy documents uploaded to the company's website may have an even lower level of social presence, as they do not allow for any form of interaction. It is important to consider the level of social presence when choosing the most appropriate communication channel for a particular situation.
messages.role: user
messages.content: Sending a text instead of leaving voicemail to a friend is an example of __ in the selection of a channel of communication.
  
  Multiple choice question.
  
  electronic brainstorming
  
  
  nonverbal communication
  
  
  media richness
  
  
  individual preference
messages.role: assistant
messages.content: Sending a text instead of leaving voicemail to a friend is an example of individual preference in the selection of a channel of communication.
  
  Individual preference refers to the personal preferences and habits of an individual when it comes to communication. In this case, the individual may prefer to send a text message instead of leaving a voicemail, based on their personal preferences and habits. Other factors that may influence the selection of a communication channel include media richness, social acceptance, and the nature of the message being communicated. It is important to consider all of these factors when choosing the most appropriate communication channel for a particular situation.
messages.role: user
messages.content: __ represents unconscious behaviour. We automatically mimic and synchronize our nonverbal behaviours with other people.
  
  Multiple choice question.
  
  Social connection
  
  
  Information overload
  
  
  Emotional contagion
  
  
  Emotional presence
messages.role: assistant
messages.content: Emotional contagion represents unconscious behaviour. We automatically mimic and synchronize our nonverbal behaviours with other people.
  
  Emotional contagion refers to the phenomenon where individuals unconsciously mimic and synchronize their nonverbal behaviours with others, such as facial expressions, tone of voice, and body language. This can lead to the spread of emotions and attitudes within a group, and can have a significant impact on interpersonal relationships and group dynamics. Social connection and emotional presence are related concepts, but do not specifically refer to the unconscious mimicking and synchronization of nonverbal behaviours. Information overload refers to the overwhelming amount of information that individuals are exposed to in the digital age.
messages.role: user
messages.content: When a situation is routine or clear, holding a special meeting would seem:
  
  Multiple choice question.
  
  like a waste of time
  
  
  a good idea
  
  
  an opportunity but not essential
  
  
  essential
messages.role: assistant
messages.content: When a situation is routine or clear, holding a special meeting would seem like a waste of time.
  
  In routine or clear situations, it may not be necessary to hold a special meeting, as the information or decision-making process may be straightforward and well-understood. In these cases, holding a special meeting may be seen as a waste of time and resources. However, in more complex or ambiguous situations, holding a special meeting may be a good idea or even essential, as it can provide an opportunity for discussion, collaboration, and decision-making. It is important to consider the nature of the situation and the potential benefits and drawbacks of holding a special meeting before making a decision.
messages.role: user
messages.content: Social 
   refers to how well the communication medium is approved and supported by the organization, teams, and individuals involved in the exchange.
messages.role: assistant
messages.content: Social acceptance refers to how well the communication medium is approved and supported by the organization, teams, and individuals involved in the exchange.
  
  Social acceptance is a measure of how widely accepted and used a particular communication medium is within a particular social context. It is an important factor to consider when choosing the most appropriate communication channel for a particular situation, as a communication medium that is not widely accepted or supported may not be effective in conveying information or achieving the desired outcomes. Other factors that may impact social acceptance include cultural norms, organizational policies, and individual preferences.
messages.role: user
messages.content: Which of the following is a factor that determines senders and receivers' preferences for specific communication channels?
  
  Multiple select question.
  
  Individual's previous success with particular communication channels
  
  
  Individual's level in the organization
  
  
  Individual's personality
  
  
  Individual's values
messages.role: assistant
messages.content: Individual's previous success with particular communication channels
  
  Individual's personality
  
  Individual's values
  
  These three options are factors that determine senders and receivers' preferences for specific communication channels. Individual's previous success with particular communication channels can impact their preference for those channels in the future. Individual's personality and values can also impact their communication preferences, as different individuals may have different communication styles and preferences based on their personality and values. Individual's level in the organization may also impact their communication preferences, as different levels of the organization may have different communication norms and expectations.
messages.role: user
messages.content: Channels with high media richness tend to have more social 
  
messages.role: assistant
messages.content: Channels with high media richness tend to have more social presence.
  
  Media richness refers to the amount of information that can be conveyed through a particular communication channel, such as the ability to convey tone, emotion, and context. Channels with high media richness, such as video conferencing and face-to-face interactions, tend to have more social presence, as they allow individuals to see and hear each other in real-time, creating a sense of psychological closeness. In contrast, channels with low media richness, such as email and text messaging, may have less social presence, as they do not allow for real-time interaction. It is important to consider the level of media richness when choosing the most appropriate communication channel for a particular situation.
messages.role: user
messages.content: The highest level of media richness is
  
  Multiple choice question.
  
  a newsletter
  
  
  face-to-face interaction
  
  
  financial statements
  
  
  e-mail
messages.role: assistant
messages.content: Face-to-face interaction has the highest level of media richness.
  
  Media richness refers to the amount of information that can be conveyed through a particular communication channel, such as the ability to convey tone, emotion, and context. Face-to-face interaction has the highest level of media richness, as it allows individuals to see and hear each other in real-time, creating a sense of psychological closeness. In contrast, channels with lower levels of media richness, such as email and text messaging, may not allow for the same level of information to be conveyed. It is important to consider the level of media richness when choosing the most appropriate communication channel for a particular situation.
messages.role: user
messages.content: Most information is communicated verbally.
  
  True false question.
  True
  False