messages.role: user
messages.content: We are the building manager of The ONE.
  
  We are writing to bringing your attention a matter of high importance related to the delivery of ice to our premises. We have recently experienced an incident (Our Ref: P/PEM/E/TO/2627/23) involving an injury caused by wet and slippery floors resulting from your worker deliver the ice granules without any appropriate safety measures. 
  
  In light of the above, we strongly request your company to review the delivery arrangement and ensure the provision of appropriate protective measures during the delivery process.                                                                  Extend