messages.role: user
messages.content: write short and polite email on "please raise case before sending email to customer and this case will be marked  as an error as Jorden advised"
messages.role: assistant
messages.content: Subject: Case Creation Before Customer Email
  
  Hi team,
  
  Just a friendly reminder to please create a case in [system name] before sending emails to customers regarding [issue type]. 
  
  As Jorden advised, this will help us track and resolve issues more efficiently. Cases marked as "error" will be prioritized.
  
  Thanks for your cooperation!
  
  Best,
  
  [Your Name]
messages.role: user
messages.content: make it more short and simple, write only email body.