A Control Alignment Model for Product Orientation in DevOps Teams A Multinational Case Study
Changes in IT organization and technology environments make it necessary to adapt and review how mission critical IT functions align with firm strategy. IT functions increasingly use cross functional teams to manage the lifecycle of digital solutions. As cross functional teams begin to alter how we develop and maintain software, they may also result in control alignment misfits that diminish the efficacy of functional project and operations controls. In this paper, we examine how the integration of product oriented cross functional teams challenges and transforms the IT function. We examine multinational cases of cross functional DevOps teams in large companies. Rooted in control and alignment theory, we present a "bivariate management model" for aligning cross functional teams and illustrate how shared domain knowledge becomes a critical enabler of product oriented DevOps teams. This model contributes to literature by offering insight into how better design control elements of DevOps teams embedded in the IT function.
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