A Study on Knowledge Management Practices in Hotel Industry
The knowledge base of an organization is viewed as its intellectual capital, and is progressively highlighted as a fundamental source of competitive advantage. In this specific context, building organizational capabilities to acquire, create, and disseminate knowledge on continuous basis has turned into a key challenge for strategy and organizational design authorities. The present research establishes the frameworks for the accepted procedures in knowledge Management and looks at the level of mindfulness and usage of Knowledge Management philosophies and practices in hotel industry. A purposive sample of 100 representatives working in 3 star, 4 star and 5 stars inns in Goa was decided for contemplate and an overview was directed with the goal of analyzing the measure of knowledge management. The research work relies upon vital data collected from Hotels in Goa. The different stages of knowledge management (knowledge gathering, data classification, and knowledge exchange and knowledge application) is considered and knowledge is interpreted on the source of weighted scores for all factors at every respective stages. The conclusions is based on the grounds of the Knowledge Management Index (KMI) The examination of data revealed that the KMI for awareness and responsibility is high as demonstrated by the pre portrayed rating scale however the relationship of best association in scattering the basic resource for begin and keep up, information administration improvement is required. It was evident that however, individuals consider the noteworthiness of documentation and it is being set up to some degree, there should be some efforts taken to implement KM practices in the hotel industry. Study demonstrates that the workers feel that information administration rehearses are imperative for good. It was additionally found that HR specialists need to comprehend the sustainable competitive advantage in the people and the best human resource practices should be used to help the KM.