THE ANXIETY OF NEW STUDENTS IN FINDING INFORMATION IN AIRLANGGA UNIVERSITY LIBRARY (LIBRARY ANXIETY)
Library anxiety will be an obstacle in finding the information needed by visitors in the library. The anxiety attitude of each user can be different. The attitude can be expressed with feelings of shame, nervousness, confusion, discomfort, or doubt, which later leads to a wrong perception of the library. Anxiety can occur when first time visitors come to the library. Other causes are they do not have knowledge about the library, have a terrible experience with the library, and experience obstacles related to library components, such as librarians, services, comfort, which will instead trigger anxiety in the library. This study aims to discover how anxiety is experienced by new students and the factors that influence anxiety in the Airlangga University Library. This study was conducted using a descriptive method with a quantitative approach. G LAS (Greek Library Anxiety Scales) is a theory that outlines the obstacles experienced when users feel anxiety when in the library. There are eight indicators in the G LAS, including librarian barriers, affective barriers, technological barriers, library service knowledge barriers, library organization knowledge barriers, library comfort barriers, collection source barriers, regulatory barriers. The study results prove the highest average anxiety score results in regulatory and technological barriers, even though the level obtained is normal. However, barriers caused by anxiety by new students at the Airlangga University Library can be minimized if the new student has made adjustments while at the library.