RFID in libraries: a case study on implementation
Purpose The purpose of this paper is to develop a process model of an implementation of an emerging information technology in a library. The study was motivated by a lack of process model that can guide existing and future library managers in implementing such technology.Design/methodology/approach The model was developed using the qualitative research method. Specifically, the case study research approach was employed to investigate how the first public library in the UK implemented the Radio Frequency Identification (RFID) technology. Interviews were conducted with the people who were involved in the implementation of the technology.Findings A process model of emerging IT implementation in a library was developed. The model is divided into three phases: before, during and after the installation. It consists of ten activities, starting from soliciting requirements until enhancing the RFID system.Research limitations/implications The model developed in this study overcomes the lack of a model on e.