The influence of structural and psychological empowerment on work engagement in service organisations
espanolEl compromiso laboral se considera una condicion deseable para las organizaciones debido a sus beneficios, como el aumento de la productividad, las ventas, la satisfaccion del cliente y los resultados positivos de los empleados (Saks, 2006; Schaufeli y Bakker, 2010) Aunque el compromiso se ha convertido en un tema popular entre los academicos, el impacto del empoderamiento estructural y psicologico en el compromiso ha recibido poca atencion. El objetivo principal de esta investigacion es dilucidar la influencia del empoderamiento estructural y psicologico en el compromiso de trabajar en el sector de servicios en Espana y el Reino Unido. Mas especificamente, esta investigacion investigo el papel mediador del empoderamiento estructural entre el liderazgo transformador y la participacion en el sector turistico gallego. Tambien examino si el empoderamiento psicologico medio la relacion entre el empoderamiento estructural y el compromiso y su relacion con el desempeno y la intencion de abandonar la empresa en Espana y el Reino Unido. Un estudio cualitativo exploro los factores inmateriales que afectan el compromiso en el sector turistico gallego. Los resultados indicaron que el empoderamiento estructural y psicologico desempenaba un papel clave en el compromiso en el trabajo y se propuso un modelo de compromiso sin compromiso para ayudar a las organizaciones a promover el compromiso. Se han abordado varias contribuciones teoricas, implicaciones practicas, limitaciones y sugerencias para futuras investigaciones. EnglishWork engagement is considered a desirable condition for organisations due to its numerous organisational benefits such as increased performance, sales, customer satisfaction and positive employee outcomes (Saks, 2006; Schaufeli Bakker, 2010) Although work engagement has become a popular topic among academics, the impact of structural and psychological empowerment on work engagement has received less attention. The present doctoral thesis aims at elucidating the influence of structural and psychological empowerment on work engagement among employees working in service organisations in Spain and the United Kingdom (UK) More specifically, this research investigated the mediating role of structural empowerment between transformational leadership and work engagement in the Galician hospitality industry. It also examined whether psychological empowerment mediated the relationship between structural empowerment and work engagement and analysed its relationship with task performance and intention to quit across Spain and the UK. A qualitative study explored the motivational process through which intangible factors affect work engagement in the Galician tourism sector. Results indicated that structural and psychological empowerment played a fundamental role in explaining work engagement and an engagement disengagement framework was proposed to help organisations promote work engagement. A number of theoretical contributions, practical implications, limitations and suggestions for future research were addressed