Building it better: Applying human computer interaction and persuasive system design principles to a monetary limit tool improves responsible gambling
Responsible gambling tools have not been created with the end user in mind.A new RG tool was created using HCI and PSD principles (Study 1).Responsible gambling improved with the new HCI and PSD inspired tool (Study 2).Findings have implications for building effective responsible gambling tools. In two studies, we aimed to improve the responsible gambling (RG) utility of monetary limit tools for non disordered Electronic Gambling Machine (EGM) players the target population for such prevention oriented RG tools. To this end, based on feedback from focus groups with non disordered EGM players, we created a new monetary limit tool that incorporated EGM players' desired functionality coupled with design fundamentals of Human Computer Interaction (HCI) and Persuasive Systems Design (PSD; Study 1) We then tested the newly created HCI and PSD inspired tool and compared its RG utility (limit adherence) against a standard monetary limit tool (Study 2) Non disordered EGM players were randomly assigned to experience the HCI and PSD inspired or the standard monetary tool prior to gambling in a virtual realty casino. As predicted, participants adhered to their pre set monetary limits more (92% when exposed to the HCI and PSD inspired pop up tool than the standard monetary limit tool (62.2% Improving RG tools through the use of HCI and PSD principles is discussed.
Comput. Hum. Behav.