She goes to the Job Centre and, after several failed attempts, is offered a unique employment opportunity: help care for Will Traynor, a successful, wealthy, and once-active young man who developed quadriplegia in a pedestrian-motorcycle accident two years earlier. Will's mother, Camilla, hires Louisa despite her lack of experience, believing Louisa can brighten his spirit. Louisa meets Nathan, who cares for Will's medical needs, and Will's father, Steven, a friendly upper-class businessman whose marriage to Camilla is strained.