According to NATO, consideration of civilian casualties was fully incorporated into the planning and targeting process. All targets were "looked at in terms of their military significance in relation to the collateral damage or the unintended consequence that might be there," General Shelton said on April 14: "Then every precaution is made...so that collateral damage is avoided." According to Lt. Gen. Michael Short, "collateral damage drove us to an extraordinary degree...[and] committed hours of [my] day dealing with the allies on issues of collateral damage."[53] "There is always a cost to defeat an evil," said NATO spokesman Jamie Shea, "It never comes free, unfortunately.