Hodges finds out, with the help of bright, computer savvy Jerome, how Mr. Mercedes stole the car and then drove Olivia (whom he made contact with through his job at the electronics shop) to suicide by leaving creepy sound files on her computer that were set to go off at unpredictable intervals, which worked on her feelings of guilt. Olivia, when hearing these sounds, believed them to be the ghosts of the victims of the Mercedes Massacre. At the funeral of Janey and Olivia's ill mother, Hodges meets Janey's unpleasant relatives, among them Janey's emotionally unstable cousin Holly.