Examples cited included, a man who was still homeless while waiting for a decision; a former NHS nurse, Sharon, who told a caseworker, "I am not allowed to work, I have no benefits. I have a 12-year-old child." The caseworker replied, "Well I'm afraid these are the immigration rules,... but obviously the Home Office point of view [is] if you don't have a legal status in the UK you're not entitled to work or study."