Snowden and Boone write that managers should beware of forcing situations into this domain by over-simplifying, by "entrained thinking" (being blind to new ways of thinking), or by becoming complacent. When success breeds complacency ("best practice is, by definition, past practice"), there can be a catastrophic clockwise shift into the chaotic domain. They recommend that leaders provide a communication channel, if necessary an anonymous one, so that dissenters (for example, within a workforce) can warn about complacency.[1]