In Europe, air passengers have more rights than in the US and must be compensated by law for overbookings, cancellations or flight delays.[5] After this law (Regulation 261/2004) was introduced in the EU in early 2005, complaints soared, as expected, since more compensation could be expected by passengers who officially complained.[6] In fact, complaints related to cancellations increased 600% and complaints related to delays increased 500%,[7] not surprisingly since those are categories where increased compensation took effect since the new law.