With the onset of the COVID-19 pandemic, and the resultant closure of in-person classes in the UAE, Al Shamsi led the HCT in seamlessly transforming its education delivery from on-campus learning to 100 per cent online or remote learning. This enabled a continuity of business for the 16 HCT campuses, as well as students to complete their studies in the academic year, including examinations and assessments. This facilitated the on-time graduation of the 2019-2020 student body.