Inside, he discovers a phone, which connects to the kitchen phone where he received the strange calls, underneath a framed photo of his father. Alex calls him from the other end, and after Tom promises that he can open the safe for him in exchange for Lynn's life, Tom discovers an old, emaciated prisoner in the locked room with him. After a moment of panic, he realizes the prisoner is his mother, who did not abandon the family, but was kept chained up by his sadistic father; the garbled calls were from her, as it was her tongue that had been cut out.