Ken Kirby as Byron, Carolina's fiancé and son of the Chinese family slated to buy the hotel; the sale and the wedding falls through after Byron learns that Carolina cheated on him with El Rey ("Pilot", "Art of Darkness", "Dear Santiago") Eva Longoria Bastón as Beatriz Mendoza, Santiago's late wife and Alicia and Javi's mother, whose family has owned the Riviera Grand Hotel for generations ("Curveball", "Art of Darkness", "Dear Santiago") Richard Burgi as Michael Finn, the arrogant owner of the Finn Hotel Group and Santiago's primary competitor ("Love Thy Neighbor", "Where the Sun Don't Shine") Freddie Stroma as Oliver, a former classmate of Alicia's who works for Finn as a hotel manager ("Love Thy Neighbor", "Where the Sun Don't Shine") Katey Sagal as Teresa Williams, the boss of the crime syndicate to which Santiago owes money ("Groom Service", "Suite Little Lies", "Art of Darkness") Cassie Scerbo as Vanessa, a professional cheerleader with whom Jason becomes romantically involved ("Suite Little Lies", "Art of Darkness", "A Perfect Storm") Jessalyn Gilsig as Roxanne, Ingrid’s mom who hooked up with Javi (“A Perfect Storm”)