Some users experienced problems finding available online games, as well as their Xbox 360 sometimes freezing when attempting to join an Xbox Live game, or while already in a game.[1][43] "There are certain network settings," said Paladin, "where, if you're in a very specific network environment, it won't work with another person's connection and that's what's happening. But that's something we're already addressing by working with Microsoft to get a patch out as fast as possible."[44] In addition to multiplayer problems, the game could also occasionally suffer from corrupted save files, causing players to lose character progress.