Without a formal education, Diana self-consciously set about pushing open the doors of an encrusted monarchy, challenging the sanctities of a long-established class structure, and affirming the value and immediacy of a Britain that was more diverse and socially mobile than ever before. Sometimes her efforts were heavy-handed, as when she embraced AIDS victims physically as a metaphor for social inclusion; sometimes they backfired, as when her shared intimacies with servants provided fodder for a flood of posthumous tell-all books.