Another one, a guy called — this is absolutely true — his computer had crashed, and he told the technician he couldn't restart it, no matter how many times he typed "" 11. "" And the technician said, "" What? Why are you typing 11? "" He said, "" The message says, 'Error Type 11.' "" (Laughter) So, we must admit that some of the blame falls squarely at the feet of the users.