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Take a deep breath. Avoid making threats. Grab a notepad. Copy down the number. Write down the day and time. Give a coworker a handwritten note. Listen to the caller.

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Try to remain calm. The calmer you are, the better you will be able to think on your feet.  Deep breaths should come from your diaphragm. Place a hand on your stomach and feel it expand when you breathe in and contract when you breathe out. If taking a deep breath doesn’t help, count to five. You might also clench muscle groups for several seconds and then relax. Begin with your shoulders and then work down to your feet. You might be angry, but don’t start threatening the caller or yelling at them. That’s counter-productive and you won’t get helpful information. Instead say, “You’re calling in a bomb threat? I’m listening.” You need to take down as much information as possible from the caller. Reach for nearby notepad or sheet of paper. Grab a pencil or pen. If your phone has a display, then write down the number that shows up. The police might be able to trace this number. For example, “Monday, March 27, 2017 at 11:44 am.” Do this as soon as possible so that you don’t forget. Stay on the line. Hand your colleague a short note asking them to call the police. Write “Bomb threat. Call police now.” Keep it short. Avoid talking all over the caller. Let them speak, because they have important information to share.  If you have trouble hearing, hand the phone to a coworker so that they can listen to the caller. Sometimes, when we’re nervous, the blood starts pumping in our ears. It’s okay. Just hand the phone to someone who can calmly listen to the caller.