Article: A simple introduction to the document can explain background information as to why the process is important to the overall operation of the company.  The target audience can be identified, as well as the overall scope of the work. This can also include a statement of what happens if this process is not completed, or completed poorly.  If there is pertinent industry terminology pertinent to the process, there can be a section that covers abbreviations and terminology.  The introduction can be a simplified method for delivering the overall concept to new employees who may not be able to follow the entire BPD. A sample introduction could start similar to the following: This introduction provides pertinent background data and justification for improving the flight record-keeping within Blackhawk Inc.  At Blackhawk Inc, improvement of the flight record-keeping is mandatory, and this process will ensure standardization. Using whatever notes and outlines you have, write a step-by-step guide to how the process is completed. This is the meat of the BPD. When constructing your process model, be sure to adhere to whatever format you have chosen clearly and consistently throughout the model. At this stage, the model should be created using process modeling software or another type of software so that a polished final product can be created. The decision-makers are people directly responsible, those who are involved in checking quality control, and even those who provide the final approval.  During the role identification process, it's entirely possible unassigned roles may be discovered.  Resolve any conflicts when there are multiple people with redundant or conflicting roles.  If possible, identify the amount of time each process requires.  A potential breakdown could be as follows:  Pilots shall fill out post-flight form XYZ, and note any irregularities (00:30). Pilots shall place form XYZ in the maintenance inbox, signing the check-in form (00:05). Maintenance shall sign-off form XYZ when all irregularities are inspected and corrected. Maintenance shall turn over form XYZ to flight record clerical staff for proper filing (00:05). Identify the individuals who will be involved in each of the processes.  Define each worker's individual role.  Rather than specific named individuals, it's better to identify job titles for this.  Excluding specific names ensures the document remains relevant when an employee moves on from the company, and re-emphasizes the process over the person.   An improper linkage: Mr. Johnson in Office 123 will separate and file documents.  A proper linkage: Flight record clerical staff will separate and file documents. There needs to be a basic guideline for how to complete the process when unexpected factors come into play.  This section should also explain which people are permitted to request changes, those who can permit the changes, and who will ultimately implement whatever change is approved.  Multi-national businesses should focus on the exception process, including caveats for language and legal issues unique to the region. If changes are approved on a wide-scale, include whatever suggestion form is being used to accept changes. Example: When pilot tempo does not permit timely completion of form XYZ, co-pilots can fill out the form. When you've completed your business process document, you'll need to check to see that you've accurately depicted every possible eventuality and gotten the sequence of actions right. To test it, have your team use the model to carry out a demonstration of the business process under a variety of real-life conditions. Doing so will help you weed out inaccuracies, endless loops, or missing pieces in your model.
What is a summary of what this article is about?
Write an introduction. Outline your document with consistent notation and symbols. Assign the roles related to specific processes. Link job titles to roles. Add an exceptions and emergencies management section. Test your model.