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Once someone buys your artwork, you will need to package it and ship it so it gets to them safely. Package your artwork so it does not bend, chip, or break in the mail. Place prints and unframed artwork between cardboard or foam core. Use “Fragile” or “Do not bend” stickers and stamps.  You can also use packing materials like peanuts and bubble wrap, as well as sturdy boxes, to ship items. You may add in the cost of packing materials to your shipping charges. Give your customers the personal touch by responding to their messages and emails in a polite, friendly manner. Answer their questions promptly and clearly. Maintain a positive attitude when customers have questions or concerns. Being friendly and personal can make your customers want to buy from you and encourage them to leave positive reviews.  For example, you may start every message or email with, “Hello!” or “Hi there!” You can also include the buyer’s name, if they included it in their message. You can also include a positive note like, “Thanks for your interest in this artwork” or “I appreciate your interest in this item.” Some buyers will leave reviews without being prompted by you, as they are asked through Etsy to leave a review of their purchase. You can also send out messages to previous buyers asking them to leave a review for the item, as you would appreciate their feedback.  Don’t take it personally if you get a negative review or a review that is not five stars. Be open to feedback and try to do better next time. You may decide to respond to a negative review to show your customers you care. Try to be diplomatic and friendly in your response. Keep your shop current by stocking artwork that corresponds to the seasons. Maybe you include holiday themed artwork in the months leading up to Christmas. Or perhaps you stock Halloween related artwork in September and October. This can encourage buyers to purchase from you. Keep in mind that if a listing does not sell within 4 months on Etsy, you will need to pay a small fee to keep it in your shop. Staggering your listings can help you to avoid stocking items that may not sell or be of interest to customers. Stay active on your Etsy shop and put new stock up regularly. If you notice certain artwork is selling more, put more of it up in the shop. Move any items that are not selling off your shop or mark it on sale so you can sell them quickly. It may take some time for your Etsy shop to be profitable and find a customer base. Be patient and stay active on your shop so you can cultivate a strong presence on the site. Over time, you should be able to find a market for your artwork on Etsy.

Summary:
Ship items with care. Provide personalized customer service. Encourage buyers to leave reviews. Stagger your artwork based on seasons and holidays. Keep your shop active and up-to-date.