Definition: In this task, you're given reviews from Amazon's products. Your task is to generate the Summary of the review.
Input: I'm sure I just got a defective item. It arrived with the packaging that's not in a good condition (dirty). There's a white ball inside the capsule that's supposed to hold the pellets inside, but the white ball was torn, so the pellets keep coming out. I am hoping to get a replacement as the product arrived in a damaged condition.

It arrived with the packaging that's not in a good condition (dirty)