Definition: In this task, you're given reviews from Amazon's products. Your task is to generate the Summary of the review.
Input: First ceramic mug shipped in a bag and unsurprisingly arrived broken in half, requested a replacement which arrived chipped, amazon doesn’t have an option to request another replacement, only to have a refund.... but it says my refund is $0 since it thinks the replacement is free, yet I wasn’t refunded for the original item since they sent me the replacement... which is broken.

First item arrived broken, second item arrived... broken.