Definition: In this task, you're given reviews from Amazon's products. Your task is to generate the Summary of the review.
Input: This phone arrived defective. Contacted customer support, and they send a RMA but that I was responsible for return shipping?! Why is the customer out of pocket for return shipping of a defective item? This is an unlocked snapdragon version of an S10 but hope yours doesn't arrive defective, otherwise you're responsible for return shipment to get them their phone back....

Arrives defective, responsible for return shipping.