Definition: In this task, you're given reviews from Amazon's products. Your task is to generate the Summary of the review.
Input: This was our first time trying this brand of coconut wraps. We usually use Sun Foods brand. We thought, let’s try these... they are a little bit cheaper. Turns out that decision was a mistake. When I went to request a replacement due to damage... the item does not allow returns (apparently not even for damaged product). Normally I would make an assumption that this was an isolated case. But upon inspection of the packaging, I discovered the plastic is very rigid. So it seems to me that it this may be a common issue. More pliable plastic would have more bend/give rather than just cracking and breaking.

Crappy packaging. No returns even when arrived opened.