Definition: Given a real-life anecdote of a complex ethical situation, generate a suitable title that describes the main event/root cause of the situation. Imagine that the given text is a social media post, and you have to write the title of the post, so the users can decide to read the main text or not.
Input: https://m.imgur.com/gallery/C4wSPJt
I’m a mechanic at an independent shop, and to keep this post from getting really long I’m gonna do my best to sum it up: 2 months ago I did 2 turbos on a 2011 Ford Flex, one of the new ones took a shit ever since, and now Ford is honoring their warranty on the turbo. The problem is, I’m positive this new turbo is going to meet the same fate as the last two (the new turbo from two months ago is linked in this post). I’ve found disintegrated aluminum from the turbo, mixed with engine oil, all throughout the intake piping leading into the engine, and I’m willing to bet the whole engine needs to be replaced because of it. My service writer, who has been ordering all the parts from Ford for me, didn’t mention anything to Ford or the customer about the proven evidence of aluminum contamination being fed into the engine. When Ford called today, my coworker was out to lunch so I spoke with them instead, mentioning the aluminum contamination in the intake and how I have reason to believe the engine and this new turbo will not last, based on my findings. Fast forward to when my coworker gets back from lunch, he lost his mind at me because now he thinks Ford won’t warranty this new turbo, and it’s all my fault. I’m just looking out for my customer, who is already upset with this whole situation, because if this new turbo ends up looking like the last one, everybody is going to be pissed off, Ford won’t warranty anymore turbos for this customer, the customer may need a new engine more than ever, and all of this could have been prevented if my service writer told Ford the truth from the beginning. Instead, he’s just turning a blind eye and hoping for the best, wasting time, money, resources, overall customer satisfaction, and trust, and I can’t get through to him that I believe he’s in the wrong here, not me.

looking out for my customer and not playing dumb like my coworker