Definition: Given a real-life anecdote of a complex ethical situation, generate a suitable title that describes the main event/root cause of the situation. Imagine that the given text is a social media post, and you have to write the title of the post, so the users can decide to read the main text or not.
Input: Last Christmas I started my Christmas shopping the day before Christmas, and was put under severe stress.

I decided to turn things around and started extremely early. At the midst of October (say around 16th of October), I stumbled across the perfect item in Etsy for a family member. I immediately ordered it.

And so one month passes by, and I am starting to become significantly worried. The app is rumoured as safe. So I relax. (money has been pulled off my bank account) Sunday marked the day that I had been patiently waiting for two months. I had received no parcel number, nor formal shipping disclaimer, yet my order was scheduled to ship almost two months ago (circa ten days after ordering). I decided to message the person, and got an automatic message saying that they '*did not take orders*' I fanatically messaged my friend (who has experience on this app) and she strongly advised me to report as soon as possible as they might want to take my money. 

So I reported them. I stated clearly that ''**I'd prefer a refund, but if this company still has the item I am still open for receiving it**'' I further on also explained what happened when I tried messaging this company. 

Today I receive a response from a pissed shop owner telling me I did not have the patience to wait for 24h before reporting and that she could not work due to a recently broken arm. After reading this I apologized for my behaviour, but they kept on going on a rampage that I was the worst costumer ever ''*and I have experienced a lot of bad ones*''. I Feel really bad for reporting this company to the app a couple of hours later. 

So am I the ignorant asshole here?

asking for a refund