Definition: Given a real-life anecdote of a complex ethical situation, generate a suitable title that describes the main event/root cause of the situation. Imagine that the given text is a social media post, and you have to write the title of the post, so the users can decide to read the main text or not.
Input: (Sorry about format in advance)
So this is something that just happened and is weighing on me. I am the closing manager where I work and we have a front lobby and delivery. My lobby closes an hour earlier than delivery. Tonight I got an order for pick up about ten minutes before my lobby closes. The promise time for them to be here to get it was five minutes after close. (So if they placed it at 11:50 and we close at 12, the computer told them to be here by 12:05) which is no big deal just annoying. So when the time rolls around when they're supposed to be here they haven't shown up. I decide to give benefit of the doubt thinking maybe they're running late and keep my door open just ten more minutes. It is now 15 minutes after my lobby is supposed to be closed and they still aren't there. I decided to give them a call to check in and see if they still wanted their order, were down the road, etc. I got sent straight to voicemail and couldn't leave a message since their inbox was full. I decided to lock my front door. They then show up 30 minutes after close, about 15 minutes after I tried calling, and start banging on the door. I mime to him that we're closed and he needs to call. I now notice he has two very young children with him. He tells me he has an order for my store which I let him know the whole deal about calling him and staying open late and whatnot. I also inform him I'm not allowed to unlock my door after it's locked per company policy. He's now very upset (understandably) and I tell him I could switch his order to a delivery since I still have it. He asks if I can just "deliver" it to my location and I told him I'm not allowed to do that (in the past my big boss has told me we aren't allowed to do that after a similar situation). So he agrees and I switch it for him and tell him it will be sent out as soon as my driver gets back from a delivery he is already on. The man proceeds to sit in his car for about 10 minutes until my driver got back and tried to ask my driver if he would hand it out the door to which I told the driver no we aren't allowed to do that. And my driver ended up taking it to the guys house. 
So I just want to know if anyone else who works in food/customer service or managers think aita. I know as just a human this is super shitty to do, but as an employee is this justified. Would it be more or less justifiable if he didn't have young children with him? I'm really torn between my morals and company rules. 
Tl;dr I didn't let a man get his food after we were closed even though I had it because it was against the rules.

refusing to let a man and children in after close