Definition: Given a real-life anecdote of a complex ethical situation, generate a suitable title that describes the main event/root cause of the situation. Imagine that the given text is a social media post, and you have to write the title of the post, so the users can decide to read the main text or not.
Input: [This is the cancelation policy](https://www.edreams.com/blog/edreams-cancellation-policy/). It's not very clearly written but it seems like i probably can't get a refund since I had purchased discount tickets but decided I didn't need them at the last minute.

Background: i purchased a flight ticket to fly on Air China on edreams.net instead of the Air China website. And I later decided for reasons too complex to explain that I didn't need it anymore and it's 100% my own fault. 

Still, I thought it probably won't hurt to try and the worst they could do is say "no". And I learned the lesson the hard way that there could be worse outcomes than "no".

So i waited 10 minutes for a rep when i called edreams and he told me to call Air China. It took forever to reach a rep at Air China like an hour after waiting and trying multiple times, not to mention being dropped while waiting for 20 minutes at first. Finally when I reached a rep, she told me to call edreams. I told her that edreams sent me here but she said that there was nothing she could do, not even provide a definite answer.

So i called edreams again and reached a rep in 5-10 minutes. He told me to call Air China but this time I kinda lost it after having been on hold for a total of over an hour and being told by Air China to call edreams, and it was clear i was being given the runaround. After being put on hold and arguing for another 20 minutes, the rep finally made it clear: they (edreams) cannot refund this ticket but Air China might but they have no control over whether Air China will or not.

So at this point i put 2 and 2 together and got my answer: i can't get a refund for my ticket. I didn't have a problem with not getting a refund but I was extremely pissed at how difficult it was to even get a rep to tell me "no" and having to give me the runaround.

calling out on customer service reps for giving me the runaround when I asked for a plane ticket refund I probably didn't deserve