Definition: Given a real-life anecdote of a complex ethical situation, generate a suitable title that describes the main event/root cause of the situation. Imagine that the given text is a social media post, and you have to write the title of the post, so the users can decide to read the main text or not.
Input: Ive been working for $BigFloralCompany in a call center for about 3 weeks now. Its been up and down, but what happened today has just killed me. I had placed an order for someone two days ago for a funeral for delivery yesterday, and ensured them that it would make it on time. They called me today and said it never showed up, and I refunded them the money they spent. The day they ordered it I had called that florist and ensured it would be there on time, but I guess now I am a liar. The voice of the customer was so broken it kills me... And I am like 5 seconds away from quitting.

So tell me, AITA?..

lying to customers