Definition: Given a real-life anecdote of a complex ethical situation, generate a suitable title that describes the main event/root cause of the situation. Imagine that the given text is a social media post, and you have to write the title of the post, so the users can decide to read the main text or not.
Input: I was given a gift card for a small/medium-sized company.  The gift giver forgot to tell me the amount of $ on it, so I called their main # provided on the card.  Their # is not toll free, so there was a very minimal charge that this call cost me.  I was connected with a guy who, from the get go, had a negative attitude.  When I gave a description of my card (brand/color etc.) along with the #, he swore the company makes no cards like that, speaking to me as though I am some type of extreme idiot, in the kind of tone you’d expect him to if someone called asking if his company sells condoms or porn.  I politely made it clear to him that this was a real card and asked him to plug in the code, which he refused to do, continuing to run his mouth disrespectfully.  Eventually, he **cursed** at me and hung up the call.  I contacted my friend to find out the amount on my card ($25), but not after sending a complaint email to the company.

My email was quite professional, polite and calm, but it summed up their employee’s horrendous behavior thoroughly; and told them I had had to pay a small amount of $ to call their line.  It was a minimal amount, but I had the expectation they’d refund me a lot more, maybe $15, $20, $25+, considering how terribly I was treated.  I assumed they’d read my professional email and feel extremely lucky to have me as a customer, as most other people would just send emails along the lines of “Fuck you!” and never give them another chance.  I expected that a decent company would view me as a real gem of a customer and do whatever it took to woo me completely back, get me in the best of spirits, and work hard to build bridges with me.

The next day, I get a short email back from the manager/supervisor, containing a very basic, bare bones apology, quite minimal for the level of rudeness I experienced; and a promise that my account would be credited $2, which he stated “should more than cover whatever phone expenses you were charged for.”  I feel **extremely** insulted and patronized by this.  They expect me to jump with joy and feel completely made whole over getting **$2**?  What type of cheap bastard and pauper do they think I am?  For their knowledge, I have a quite decent job and a highly impressive level of savings for somebody my age.  

I emailed back telling them that $2 is nowhere near enough considering how vilely I was treated.  I make it clear I expect a minimum of $25 (equal to the amount I already have) credited to my card, or else I will give them a one star review on Yelp (considering they don’t have a ton of Yelp reviews, this would bring their score down) and post all about the incident on Facebook, discouraging people from purchasing from them.  I have yet to hear back from them, having just sent the email fairly recently, but hope very strongly that they take me seriously.  AITA?

being highly insulted by the bare minimum refund I was given by a company, and demanding a much bigger one