Definition: Given a real-life anecdote of a complex ethical situation, generate a suitable title that describes the main event/root cause of the situation. Imagine that the given text is a social media post, and you have to write the title of the post, so the users can decide to read the main text or not.
Input: I recently had a dispute with a friend that centered on my unwillingness to ask to speak to the manager of a customer service rep for an online retailer. I had expressed that the customer service rep was rude, but that I did not have time to go through the whole shebang of speaking to a manager. I said that I was angry in the moment, but the anger passed in a few minutes, so it was not a big deal.

Now, I can see that some may say it's better for me to speak to the manager for personal preference, whatever.

My friend's point was that I have some moral obligation to speak to the manager, as each time somebody does so they push the quality of customer service in the positive direction. According to her, by my reasoning that I do not have time to go through that process, I am saying bluntly that I do not have time to make the world a better place, and that I value my own time above her time and everyone else's time. She cited a few examples of instances in which she spoke to a manager or complained about some institution's behaviors and was able to affect positive change as evidence of the effectiveness of this approach. I mentioned that I almost never speak to the manager in circumstances where service is poor. I was only able to think of two or three times in which I have spoken to a manager. She seems to think that my reticence in this regard makes me an asshole.

Obviously, I think this line of reasoning is comical at best, but I am curious to hear other's thoughts. Am I The Asshole here?

declining to speak to the manager