Definition: Given a real-life anecdote of a complex ethical situation, generate a suitable title that describes the main event/root cause of the situation. Imagine that the given text is a social media post, and you have to write the title of the post, so the users can decide to read the main text or not.
Input: Hello All,

I usually am quite polite and have working in retail before so understand that a customer being on the phone is kind of rude, but it's tax season!

So I changed jobs and homes last year and needed to make sure my previous employer was sending my tax slip to the correct address. I had been waiting to speak with HR for about 40 minutes before I got to the store and was still placed on hold. I realized that this is a bit rude, the store was pretty dead and the CSR worker kept looking at me as if she were about to ask if I needed any help, I look at her and made a comment along the lines of "Gotta hate the HR wait times around tax season, if only everyone can email you the tax slips!", she giggled and told me to let her know if I needed any help.

Now I had some questions about some of the products I was purchasing and kept my phone on my ear (not talking into it as I was still on hold) and asked her my questions, she asked me to put my phone away and ask, I said that I'm just waiting on hold and it's been 50 minutes now. She helped me, I decided to purchase the products, I go up to the counter and take out my card to pay, she asked me if I needed a bag, I didn't hear her as I thought someone had picked up (but I was wrong) and then I  said "sorry, what was that?". She told me that I'm being rude at this point and perhaps I should be shopping and requiring service when I'm not pre-occupied. I rolled my eyes and said "I'll keep that in mind for next time" and she called over her manager to help me.

I made my purchase and left, I didn't want to get into it with the manager as I was on hold still. FYI, I bought body lotion and eye liner. I feel kind of bad.

AITA?

being on my phone while making purchases at a store