Definition: Given an Amazon customer review, write a title for the review. The preferred titles are under fifteen words.
Input: This review is not for the Case I ordered, simply because I haven't received it yet, but for the folks at rooCase.<br />I saw the case for my new Fire HD at a special price and figured that even if it's the worlds worst case, it's cheap enough to not matter and would still protect it somewhat. I don't want to come off here like money doesn't matter, it does. This was really a right price!<br />After a few days (shipping did not come from Amazon Prime) I got an email from Roo that they had become aware of an issue with the auto sleep/wake feature not working properly and a fix was on the way. Then they proceed to say that the original case was in route and that I should keep it at no charge and they would be shipping the replacement very soon. This is what customer service should be like from all companies! No jumping through hoops and sending the bad one back, etc.; just DOING THE RIGHT THING! THANK YOU FOLKS! Keep up the great job.

Customer Service