Definition: Given an Amazon customer review, write a title for the review. The preferred titles are under fifteen words.
Input: I barely write reviews. It's just not my thing.<br /><br />I had been eyeballing this drive for a little while, then when the promotion price came up on it, I pounced. From the time I opened the box, I couldn't get the wireless feature of it to work on my KFHD or Galaxy S4. After going through the instructions and website and the videos, it still wouldn't work. Being late on a Friday night, I had to wait until Monday.<br /><br />For several minutes, I tried to get a tech support phone number, then just went for the live chat function, with hesitations. It took less than 3 minutes to get a tech on chat. He actually helped me get the drive working wirelessly with BOTH devices in a reasonable amount of time. All it took was a firmware update.<br /><br />My experience out-of-the-box I would put at two stars. It's just frustrating for it to ship non-functional. HOWEVER, because of the customer service, and my working with the drive since, I have to rate it top notch. The promotional price was a nice perk.<br /><br />Performance on this device is much better than expected. I can stream HD movies to 2 devices at the same time, no problem. It's very light and I like the fact that it's very small.<br /><br />Fact is, there's only one thing I wish this had: a cap for the USB plug. The slider is nice, but it still leaves open the possibilty for easy contamination of the inside. Still, that wouldn't stop me from recommending this.

Cool thing for a traveler