Definition: You are given a conversation between two people. 'Person1:' and 'Person2:' are used to separate their respective dialogues. You are required to assign a label 'formal' if there is an absence of emotion and a presence of questions anywhere within the conversation. If such pattern is not found assign the label 'informal'.
Input:  Person1:       Did you working in a similar position before ?  
 Person2:Yes . I have been with ABC Insurance Company for four years , and before that , I worked with the Pacific surveyor company as claim officer .  
 Person1:        Could you tell me the usual procedures to handle such a case ?  
 Person2:Yes , on the shipper's side , when the cargos arrives , all relevant documents will be forwarded to the consignee.Among other things , this party has to check carefully the content of the packing list and weight list.When cargos are found to be damaged of short landed , this party has to call for a joint survey by representatives of the shipping company and the insurance agent.Based on the survey report , they will lodge a clam for compensation .  
 Person1:        If you act as our representative what would you do to safeguard our interest ?  
 Person2:I think , first of all , I would ask the consignee to produce survey report on loading , if they can't produce that I would suggest them to refer the case to their shipper . Meanwhile , bad weather could be agood excuse to refuse the responsibility .  
 Person1:        Are you able to operate the telex ?  
 Person2:Yes , I used to dispatch telex to shippers and the consignee to inform them of changes of our schedule and other information .  
 Person1:        Now can you tell me if you have a good command of both written and spoken English ?  
 Person2:When I was college , I passed Band Six of College English Test.All the foreign business men I've dealt with say my English is quite good .  
 Person1:        If you are selected for the position , you must prepare to travel overseas frequently .  
 Person2:No problem , I love it.Thank you for granting me the interview . 

formal