Definition: Given an Amazon customer review, write a title for the review. The preferred titles are under fifteen words.
Input: This was purchased as a gift for a friend who lives overseas. I sent this to my friend in December and it cleared customs in February – weeks after the return policy expired. I purchased this because of all the rave reviews, the simple set-up, and for the amazing image and sound quality. But, the image quality is shoddy, grainy, and often freezes. I cannot comment on the sound quality – because there were no audio cord attached to the device or in the package. I wasted my money on a product I cannot return because it was delayed in customs.

Missing Crucial Pieces – Video USB cord included, Audio Cord missing.