Definition: Given an Amazon customer review, write a title for the review. The preferred titles are under fifteen words.
Input: This is actually my third Kindle. My first was a second generation Kindle with the integral keyboard, and it was excellent--right up until the day I dropped it. It still works, but now it has an annoying and distracting gray bar across the top 1/2 inch or so. So I bought this model, the Kindle Touch with \\"special offers\\", aka advertisements. I bought the one with 4GB of internal memory because I am retired, and have downloaded close to 10,000 books altogether.<br /><br />Anyway, this Kindle just froze up on me one day, for no reason at all. It wouldn't reboot, it wouldn't do anything. I called customer service, because it was much less than a year old at that time. They just asked me to describe what it was doing, and asked if it had, to my knowledge, been dropped or had liquid spilled on it, which it hadn't. Then, MUCH to my surprise, they told me they'd issue a replacement order for a new unit! A few days later a new Kindle showed up, with instructions for how to return the bad unit with the enclosed prepaid label.<br /><br />I was concerned about having to reload the 5,505 books I had already put onto the previous machine, but to my further surprise Amazon had placed all of them in my Archive, to be accessed whenever I wanted one (or more) of them! I also found out at a later date that they also had saved my entire book collection on My Cloud, offering yet another way to access my books. They made it easy as possible for me to retrieve my books.<br /><br />I love my Kindle(s), but the incredible Customer Service is beyond placing a value on. I am still amazed at how readily they accepted my explanation, without any suggestion that they didn't believe me, or that I was somehow conning them. Incredible company! I HIGHLY recommend the Kindle, regardless of which model you prefer. With the kind of support Amazon gives, you can't go wrong.

I Never Leave Home Without It!