Definition: You are given a conversation between two people. 'Person1:' and 'Person2:' are used to separate their respective dialogues. You are required to assign a label 'formal' if there is an absence of emotion and a presence of questions anywhere within the conversation. If such pattern is not found assign the label 'informal'.
Input:  Person1:       Thanks for coming in today , did you have any trouble finding us ? Please take a seat .  
 Person2:Thank you .  
 Person1:        So , let ’ s get started . tell me a bit about your educational background .  
 Person2:Sure ! Well , I graduated with honors from Chesterton University with a major in Business Administration , with a specialization in Information Management , and I minored in psychology . I chose this course of study for two reasons . I wanted to gain some practical , marketable skills , which the information management track provided , and I also feel that interpersonal skills are essential for professional success , hence the minor in psychology .  
 Person1:        Interesting . And , your postgraduate studies ?  
 Person2:Well , I am really passionate about consumer behavior , so I pursued a master ’ s in that area . I also strive to keep my professional skills current , so I continuously attend seminars and conferences related management and customer service .  
 Person1:        Very good . Now , tell me a little bit about your work experience . I see here that you previously worked at Oracle .  
 Person2:Yeah , I worked as their customer support manager , which brought me a breadth of experience in both client care , and process management . I supervised and coordinated the customer support team as well as implemented new strategies to achieve better customer satisfaction .  
 Person1:        Interesting ...  
 Person2:Yes , in this position I was able to make some pretty significant contributions to the overall success of the company . With the different initiatives that we implemented , we lowered our churn rate to about five percent , which had a direct impact on revenue . 

formal