Definition: Given an Amazon customer review, write a title for the review. The preferred titles are under fifteen words.
Input: I had ordered an HTPC from Assassin several weeks ago.  After telling Ben what I needed, within a few weeks, I got my new custom HTPC in the mail.  Unfortunately, it was clear from the beginning that the unit had fallen out of the box during transit.  All the components inside the unit were all scrambled and loose.  And, the fan was ripped and broken from the mother board.  Of course, I was heartbroken.<br /><br />However, Ben has been outstanding throughout this entire ordeal.  He apologized and agreed to build me an entirely new HTPC from scratch!  It looks like Assassin has to eat the entire loss.  (I feel really bad about this because I know it's a lot of money.  But, at the same time, it wasn't my fault.)<br /><br />With respect to the service, it's been great.  I ask them a question from time to time.  And, it's clear that they are busy but they do get back to you.  I've upgraded my order a bit in order to increase the money they make but it's impossible for them to make up what they will lose.<br /><br />Right now, I am waiting for the complete product.  Once I get it and test it out, I will write up a more complete and detailed review for everyone to read.

A few bumps on the road