Definition: Given an Amazon customer review, write a title for the review. The preferred titles are under fifteen words.
Input: I had this drive for less than 4 months on a new intel based Macbook Pro.  The drive is no longer recognized and I cannot repair the disk either.      Used the Chat support option because it is the ONLY free support under warranty.  They were rude, not helpful, and I had to contact them two more times to get them to follow-through with an email that included the phone number.    Once I talked with the phone support they said the drive was bad and I was \\"unlucky\\" and that to recover the data they would charge a fee and then ship out a new drive and I would have to pay to return the defective drive.      Talked with supervisor and they waived the shipping but did not offer to recover the data.  For a drive that is less than 4 months old which has sat on my desk since purchase this is unreasonable warranty service as well as a poor quality product.  I have never written a negative review before but the service was atrocious and others should be warned. Needless to say, I will NEVER purchase a product from iomega again and I encourage others to avoid them as well.

Worked for four months...worst customer service ever