 [ Symptoms ] how to diagnose peritonsillar abscess my mother went to the urgent care clinic today and even though her strep test came back negative they went ahead and gave her the antibiotics to treat her as if it was strep since then her left tonsil have only increased in size and now she is having difficulty swallowing only the left tonsill is affected how can you tell if it is just an infection or if an abscess has formed thank you [ Disease ] most helpful answer in this case there a few things i would suggest you can call your insurer to complain that you are unable to find a provider who will see you and ask specifically for help in locating someone who can do not be afraid to ask for a supervisor    often the customer service folks answering the phones do not have the authority to do anything out of the ordinary understand for yourself    and communicate this fact when you call your insurer    that medicaid managed care organizations are required by law to comply with standards for access to care the standards are intended to ensure that each company maintains a network of providers that is sufficient to provide adequate access to medicaid services you can check with your state is department of insurance to determine what those standards are where you live and whether your plan is violating them if it is you should file an official complaint with your state is department of insurance also contact your state is office of the health care advocate where you can get help dealing with your health plan as well as finding a provider and filing a complaint about your insurer is practices