Customer Success: What It Means, Why It Matters, and More
Kiera AbbamonteKiera Abbamonte
Over the last decade, cultural trends, customer expectations, and business realities have combined to compel more and more businesses to prioritize customer success.
With the growth in emphasis on success, a lot of confusion has sprung up around how to ensure customers are successful, how customer success differs from other functions (like customer support), and more. Below, we share an overview of everything you need to know about customer success.
What is customer success?
Customer success is any effort a business undertakes that's aimed at helping their customers be more successful, both with their product and more generally.
Customer success teams take a proactive, data-led approach to helping customers more effectively use a product. That approach helps businesses reach a number of top-level goals, including:
By ensuring customers are successful with a product, customer success increases the likelihood that customers will stick around. For SaaS and other subscription-based businesses, that's a vital component of growing monthly recurring revenue (MRR).
Customer success vs. customer support
In some ways, customer success is best defined in relation to what it isn't. Customer success is not the same as customer support or service. While there are a number of differences between the two, the biggest distinction comes down to this:
 - Customer support is reactive.
 - Customer success is proactive.
Whereas customer support and customer service teams react to inbound customer communication, customer success works to proactively eliminate customer problems before they rise to the level of a customer support touchpoint.
Here's an example Ryan Engley, VP of Customer Success for Unbounce, shared that exemplifies the difference between customer success and customer support in practice:
"A customer may email the support team about their landing pages and say, 'Hey, I need help implementing a sticky navigation bar. How do I do that?' They'll jump in and help them figure out the code to set up. A conversation with the customer success team, on the other hand, might start with, 'Why is that something that you think you need? Let's talk about your bigger strategy.'"
Customer success vs. account management
Similar to customer support and customer service, Account Management teams offer reactive help to customers who reach out and ask for it. They handle customer problems after they arise — they just do it for a particular set of dedicated customers.
Account managers also tend to focus more on just what their name implies: managing accounts. They work to grow accounts and the revenue they bring into the business — not necessarily to help those customers be as successful as possible.
Customer success vs. customer experience
Customer experience is another function that's grown over the last decade or so, and it's easy to confuse with customer success.
Here's the chief difference: Customer experience teams focus more on how customers use a product, and they do it from the business' perspective. Customer experience thinks a lot about the user experience and how it can be simplified or streamlined to encourage customers to use the product more.
Customer success teams may also focus on those aspects of the customer experience, but they do it from both the company and the customer perspective. Success teams seek to understand the why behind how customers use a product, and they use data to proactively help customers be more successful.
Why is customer success important?
One of the biggest driving factors in the rise of customer success is the growth of SaaS and subscription-based business models.
Instead of selling big, one-time deals to customers, companies sell monthly subscriptions. They need to be able to justify renewal every month, and doing so requires an emphasis on helping customers to see value and success with their product.
But customer success is universally beneficial for every company — not just SaaS businesses.
Data shows that for every customer who contacts customer support, 26 customers with a problem don't reach out. Those are all customers a business stands to lose if their problem isn't fixed. And research also shows that 91% of those who don't complain simply churn instead.
By proactively eliminating potential customer problems and proactively fixing those that arise, customer success gives your business a better chance at retaining those other 26 customers.
When done effectively, customer success can:
 - Reduce churn.
 - Improve retention and renewals.
 - Drive revenue.
For today's businesses, those are all vital goals.
How to build a customer success team
Like any new role, a lot goes into building a customer success team from the ground up. It can take a fair amount of time and budget to make it work. However, that doesn't mean customer success is out of reach for smaller businesses.
 - If your scarcest resources are time or expertise (or both), you can opt to hire an experienced customer success manager and fill out a full customer success team to support them.
 - If your scarcest resource is finances, you can start by bringing together members of your product, sales, and support teams to collaborate, with a focus on improving customer success.
Either way, building a customer success team starts and ends with a commitment to putting customers first and doing everything you can to ensure they find success with your product.
Intercom shared their experience building out a customer success team. You can read the full post on Intercom's blog, but here are the three key lessons they shared:
 - Define your team's mission early.
 - Maximize impact by embracing what doesn't scale.
 - Build trust by prioritizing people then process.
7 customer success best practices
Regardless of the size or scope of your customer success operation, there are a handful of best practices that can help ensure you reap the benefits of customer success.
1. Make customer success an organization-wide goal and priority
Whether you have a dedicated customer success team or not, it's important to instill an emphasis on helping customers succeed across the organization. From sales and marketing to product, from senior leadership on down, customer success should be a goal and a priority for every member of your extended team.
2. Emphasize customer success early on
Customer success is an organization-wide effort, meaning prioritization of customers and their needs has to be baked into the culture of your company. The easiest way to make that happen is to start early, from the very outset of your business.
As the saying goes, the best time to start was yesterday — the second best time is now.
3. Understand what success means to your customers
We've talked a lot about "success," but what does it really mean? Effective customer success teams let the customers tell them what success looks like. Success with your product will look like different things to different customers, so it's important to let their definition lead.
Success, as defined by the customer, should be the goal of the customer success team — not success as defined by your company.
4. Set customers up for success with proactive, high-touch onboarding
The role of customer success starts from the moment someone becomes a customer. Proactive, high-touch customer onboarding ensures those new customers get started on the right foot.
That includes setting up the product to best suit their needs, learning how to use the features they need, and getting comfortable with using the product more generally. A little extra hand-holding during the onboarding process can help eliminate a lot of potential issues from ever reaching the customer support team down the road.
5. Track key customer metrics and share data across teams
As we mentioned above, customer success is a data-driven goal. That's true within dedicated customer success teams and across other teams in the organization.
Effectively prioritizing and sponsoring customers' success comes down to tracking the right customer metrics and sharing that data across teams. Here are a few key customer success metrics worth tracking:
6. Build a customer feedback loop
Customer success isn't a one-time project that carries over from one customer to the next. It's an endeavor that requires constant updating and refining to better serve customers and keep up with a changing product.
Creating a loop that continuously brings in real customer feedback is the best way to keep up with those changes and ensure you can remain proactive for the long-term.
7. Define and identify customer red flags
When you look into your customer data, there are typically early warning signs that indicate a customer is struggling with your product. It's the customer success team's job to identify these red flags and find a way to proactively set struggling customers back on the path to success.
Set up a system that flags these indicators for customer success managers to address. From there, they can work with the customer directly to rectify any issues, provide any needed education or help, etc.
Help your customers succeed
Today's most successful businesses prioritize helping their customers succeed.
With the rise of subscription-based business models and a broader cultural emphasis on putting customers first coming together, every company in business today can benefit from implementing a customer success program.
Be it large or small, a customer success team can have a big impact on customer loyalty, churn, revenue, and so much more.
Kiera Abbamonte
Kiera Abbamonte
Kiera is a a content writer who works with SaaS and ecommerce companies. Located in Boston, MA, she loves cinnamon coffee and a good baseball game. Catch up with her on Twitter or
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Difference Between Organizational Skills and Time Management
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Organizational skills and time management are often referred to in school as effective study habits. They can have other applications, however, in your career, in your home and in your overall life. These two concepts are similar but they are not the same.
Organizational Skills
The root word in the term "organizational skills" is "organize." Webster's dictionary gives several definitions to the word, organize: "to form into a coherent unity or functioning whole," "to arrange elements into a whole of interdependent parts" and "to set up an administrative structure for." When you have good organizational skills, you are skilled at organizing.
Time Management
BusinessDictionary.com defines "time management" as "systematic, priority-based structuring of time allocation and distribution among competing demands. Since time cannot be stored and its availability can neither be increased beyond nor decreased from the 24 hours, the term 'time budgeting' is said to be the more appropriate one."
Practical Versus Economical Applications
Organizational skills as a concept has practical applications. When you organize, you are making sure things are adequately in place. You want things to fit together in the most sensible, suitable way possible.
Time management as a concept has economical applications. When you manage time, you are taking a scarce resource--time--and distributing it to where it is most needed first, then to where it is second most needed, and so on.
When practicing organizational skills, you have many constraints (things that limit you). Your constraints will vary from situation to situation. But, some examples of constraints you may encounter when practicing organizational skills are lack of cooperation from other people, technology, materials, human error and distractions.
When practicing effective time management, your main constraint is that time is limited. You will encounter other things that slow you down, but time management is about allocating your time given these existing conditions.
Having One Versus Having Both
In order to be successful, you must have effective organizational skills and effective time management skills, not just one or the other. If you are organized but you do not manage your time properly, you will miss deadlines and be inefficient. If you have effective time management but you are unorganized, some aspects of your life will not be up to par. No matter how good you are at one of these practices, without the other, you cannot be at your best.


Criticism And Realism In The Necklace, By Guy De Maupassant
1107 Words5 Pages
Originating in France, 'The Necklace' is a short story written by French writer Guy de Maupassant in the late nineteenth century, the period where literary movements realism and naturalism dominated French fiction. Maupassant played an important role in both the realist movement and the naturalist movement through his depiction of the setting as well as the character's decision. The short story reflects upon the rigid patriarchal society during the late nineteenth century, demonstrating how the wealth of a person can lead to their generosity and greed; thus affecting their lifestyles. Through 'The Necklace', Maupassant aims to depict the conflicts between the upper-class and the lower class, how their inner desires vary. This essay will analyze 'The Necklace' and how Maupassant uses the social context, characters and literary devices in the short story to illustrate his misogynistic viewpoints towards women.
The protagonist of 'The Necklace', Madame Loisel, live a rather steady, ordinary middle-class life in the beginning of the story. However, she views that she is intended for a luxurious life, and, therefore, does not cherish what she has. She takes a step forward to her desires, as she was invited to a ball where all the upper-class woman would be, yet she was unhappy with the fact that she does not even have a stone to put on. With her greed for attention, she asks one of her upper-class friends, Madame Forestier, for a necklace that she could borrow for the ball.
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Matthias C Vogg
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BACKGROUND Planarian flatworms can regenerate their head, including a functional brain, within less than a week. Despite the enormous potential of these animals for medical research and regenerative medicine, the mechanisms of regeneration and the molecules involved remain largely unknown. RESULTS To identify genes that are differentially expressed during(More)
Tissue regeneration depends on proliferative cells and on cues that regulate cell division, differentiation, patterning and the restriction of these processes once regeneration is complete. In planarians, flatworms with high regenerative potential, muscle cells express some of these instructive cues. Here, we show that members of the integrin family of(More)
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How to run npm Behind A Proxy Server - a step-by-step guide
You might need to modify npm install commands that access remote repositories (npmjs, for example) for installing Node JS modules; if your internet access is through a proxy server.
Proxy servers are common in college and business type environments.
You can locate your proxy settings from your browser's settings panel.
Using Proxy with NPM
Once you have obtained the proxy settings (server URL, port, username and password); you need to configure your npm configurations as follows.
$ npm config set proxy http://:@:
$ npm config set https-proxy http://:@:
You would have to replace , , , with the values specific to your proxy server credentials.
These fields are optional. For instance, your proxy server might not even require and , or that it might be running on port 80 (in which case is not required).
Once you have set these, your npm install, npm i -g etc. would work properly.
When Not to Use
You should not have to use npm commands with proxy settings, if either of the following happens:
 - Your system administrator or corporate policy does not allow you to access remote npm repositories from NPM-JS, for instance.
 - The remote repository of Node modules in question is not in your machine, but it's within the internal network.
Unset Proxy Settings
Use this blog post to unset your proxy settings. You can also manually remove the lines specifying your proxy settings from your.npmrc file.
You may use the following resources for further reading on this:-
I used this type of my proxy, but the connection failed to establish. What's the problem?
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Abstract: In this paper, genetic algorithm has been investigated for the enhancement of the visible and infrared images. The algorithm was effective as the contents of the images became clear with the successive iterations. The algorithm was applied on the image for 200 random DNAs with successive iterations. The analysis of the results showed that the quality of images get enhanced with the successive iterations.
Keywords: Genetic Algorithm, Image Enhancement, DNA.

source: openbmb/Ultra-FineWeb


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What, if anything, are the implications of the happiness economics literature on competition policy? This Article first examines whether competition policy should promote (or at least not impede) citizens' opportunities to increase well–being. It next surveys the happiness literature on five key issues: (i) What constitutes well–being; (ii) How do you measure well–being; (iii) What increases well–being; (iv) Do people want to be happy; and (v) Can and should the government promote total well–being? Although the happiness literature does not provide an analytical framework for analyzing routine antitrust issues, this does not mean that competition officials should discount or ignore the literature altogether. The findings of the happiness literature, as this Article argues, offer some helpful insights on the current debate over antitrust's goals. The literature suggests that competition policy in a post–industrial wealthy country would get more bang (in terms of increased well–being) in promoting economic, social, and democratic values, rather than simply promoting a narrowly defined consumer welfare objective.
Maurice E. Stucke,
Should Competition Policy Promote Happiness?,
81 Fordham L. Rev. 2575
Available at: _URL_


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Memorial Garden Plaques for Your Columbarium Project
1. How many options are there?
2. How much does it cost?
3. Who does the work?
4. How can it be made easy?
5. How can we order and install the memorial?
6. What goes on the memorial?
7. How long does it take to get it delivered?
8. How can we make this simple?
Dealing with a Difficult Situation
Unfortunately, even in a small church there is someone going through a difficult situation and it is a blessing to that individual to know that there are people who care. That is why providing grief counseling at your church is such a wonderful ministry. I know that there are some church members who don't think a columbarium program has a place at the church facility, but I just haven't heard a good reason to agree with. In my opinion, it is completing the circle of life and who else would we want to help with that part of our life than our church community.
When a difficult situation enters our life, such as a death of a loved one, diagnosis of cancer, loss of a job, we have to determine how we will choose to handle it. We can handle it positively or negatively. We can stay in our bed and cry all day or we can know that how we perceive this difficulty now, we'll probably perceive it differently later.
4 Different Items to Include in Your Columbarium
We have been talking about different items to include in your columbarium. An ossuary was suggested. If you remember an ossuary is a large underground vault that has an opening above ground. Cremated remains are poured down a cylinder into an underground vault and co-mingled with other cremated remains. A tribute tower or memorial wall is nearby for memorial plaques with the names of the deceased and the birth date and death date are on the plaques. Then we talked about including a Labyrinth. A labyrinth has only one path leading to the center and back out again with no dead-ends. One of our readers suggested using the columbarium as the walls of the labyrinth.


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The following page has been updated, through her generosity.
Failing / Zimmerman Cemetery
Town of Tonawanda, Erie County, New York
ATKINSON, Willie Ross
BELLINGER, Ada L.
Frederick Bleyle, a veteran of the Civil War was born January 9, 1806, and died August 27, 1890.
Mrs. ( Jane ) John Cherry, born 1791, died February 19, 1860.
- David and Jeremiah Faling's graves are marked by large pillars.
- Jeremiah and David Faling's graves are marked by large pillars.
- The Failing homestead was settled about 1815. Mary Ann,
- Michel Martin, born in France, died January 27, 1898.
- Jacob Wire, born 1772 - died June 21, 1857.
- Adam Zimmerman, the first settler on Delaware Road, born 1786, died August 30, 1839.
- Peter Zimmerman, died December 20, 1854.
- Richard Failing, died August 27, 1868.
- William Zimmerman, born January 14, 1796, died July 31, 1871.
Amid the tidy homes along the east side of Delaware Road at Willowbreeze Road in the Town of Tonawanda sits a most unusual site; the Faling Cemetery, one of the oldest burial grounds in Western New York. According to Town Historian John W. Percy, the Faling and Zimmerman families were among the first to settle along the old Indian trail that would become Delaware Avenue
When Richard Faling's daughter, Mary Ann, died at 6 weeks of age in 1816, his wife conducted the funeral and interred the baby on their property. Additional burials followed during the remaining years of the century. More than 180 years later, time has taken its toll on the small cemetery. Many of the names on the weather-beaten markers are indecipherable, spindly trees nearly outnumber the number of graves, and a black iron fence casts an ominous barrier around the cemetery.
Still, the gravestones of several war heroes, along with a number of distinguished pioneers, are identifiable at the cemetery. A Civil War soldier, Frederick Bleyle, who died in 1890, is buried here, as are four veterans of the War of 1812. Jeremiah and David Faling's graves are marked by large pillars. And a prominent black column marks the grave of former town supervisor Jacob Wire, who died in the 1850s.
Toward the end of the 19th century, Faling Cemetery was a popular burial ground for local residents, Percy said. But in 1901, the plot thickened. With the opening of Elmlawn Cemetery, many families moved their graves to that site and Faling fell into disrepair. Under state law, the Town of Tonawanda is charged with maintaining the cemetery, Percy said. In 1976, as part of the nation's bicentennial, the graveyard was rededicated by the Historical Society
Article in the Sunday "Magazine"
section of the Buffalo News, 1996
Buffalo, New York, author - Brenda Alesii
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source: HuggingFaceFW/fineweb-edu


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Discover the beauty, and functionality, of ancient Native American pottery! These replicas are a wonderful way to learn more about a culture.
Pottery in any culture is an age-old practice that was originally practical and eventually became seen as an art form. Ancient Native American pieces are beautifully decorated ceramics that are not only functional but a pleasure to look at as well. Choose a style of pottery from one Native nation to replicate.
Based on the style of the pot, choose an armature such as a recycled container or crumpled aluminum foil. Cover this basic form with a thin Crayola® Model Magic® layer.
Add embellishments to your pot by creating ropes, leather cords, feathers, and beads, as appropriate to the culture and time period, and affixing them to your pot. For even edges, cut the compound with Crayola Scissors.
One way to make beads is to cut a long piece of fishing line. Make small Model Magic balls and wrap them around the fishing line about half-way down the length. Leave enough fishing line uncovered so you can use it to wrap around the lip of the pot later. Try making different shapes of beads and alternating colors to get different patterns. Another way to make beads is by wrapping the Model Magic compound around short pieces of plastic straws. You can then string your beads any way you like.
At the end of a string of beads on Native pottery, there are often large decorative feathers. Roll out Model Magic compound into feathers. Combine different colors for multicolor feathers. Then take a craft stick or other modeling tool to etch in the feather's vein and the edges. Press the feather on the fishing line at the end of your beads. Cut off any fishing line that sticks out on the bottom. Wrap the extra fishing line around the lip of the pot and tie a knot.
You can hide the fishing line by covering the lip with cords or other decorative elements. Adorn your pot with a beautiful rope by braiding three long pieces of Model Magic compound and then wrapping the braid around the lip.
Add leather-like cords by rolling out long pieces of Model Magic compound and pressing them a little flat. Then twist and hang them on your pot. Model Magic® dries to the touch overnight and dries completely in 2 to 3 days.
Study Native American use of animal hides for homes and clothing.
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How do people communicate when the landscape is as barren and forbidding as Arctic tundra? Make a stone message board In
Make a realistic replica of a Hopi messenger from the spirit world. Incorporate natural objects to explore this traditio
Tell bigger-than-life raven stories from the Tlingit, Salish, and Haida nations. Build a miniature theatre to set the st
Interview relatives about your family history. Write and illustrate the story of your family's past on a scroll you can
Create an original pop-art repetitive portrait based on a study the life and work of Andy Warhol.
Picasso's art career spanned many decades and included a variety of styles and influences. Create a portrait collage ins
Update an ancient craft with contemporary designs and art materials. These holiday ornaments are light and unbreakable,
Our crayons have been rolling off the assembly line since 1903, and you can see how it's done.
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What Is Gross Sexual Imposition?
By Staff WriterLast Updated Apr 16, 2020 9:05:32 AM ET
A person who forces another person to have sexual contact with a third party has committed gross sexual imposition. In the state of Ohio, gross sexual imposition is a third or fourth degree felony charge, depending on the circumstances.
The crime of gross sexual imposition entails the forced sexual contact between two or more people, none of which are the offender. One example of such conduct would be forcing someone to engage in prostitution. To accomplish this, the offender may use, or threaten to use, force or intentionally impair the victim's judgment. Drugging a victim, or waiting until their judgment is impaired by the use of drugs or alcohol, then forcing or coercing them into sexual contact with a third party is another example of gross sexual imposition. Additionally, forcing or coercing a person who is physically or mentally disabled to engage in sexual contact constitutes gross sexual imposition.


Hayachine Kagura
Country(ies): Japan
Hayachine Kagura
In the fourteenth or fifteenth century, when the people of Iwate Prefecture in the northern part of mainland Japan worshipped Mt. Hayachine as a deity, they began a tradition of folk performance that continues to enliven the Great Festival of the Hayachine Shrine held in Hanamaki City on the first day of August. The Hayachine Kagura is a series of masked dances accompanied by drum, cymbals and flute: six ritual dances begin the performance; five dances recount stories of the deities and medieval Japanese history, and a final dance features a performer dressed as a shishi, an imaginary lion-like creature representing the Hayachine deity himself. Originally danced by holy officers of the Shrine to demonstrate the power of the mountain deity and bless the people, the Hayachine Kagura is now performed by representatives of the entire community, who take pride in their distinctive culture. To transmit and display the ritual is to reconfirm a sense of identity within the group and to contribute to the continuity of an important tradition. Its enactment also commemorates events from Japanese history and celebrates one of the mountain deities worshipped throughout the country.
Decision 4.COM 13.51
 - R.1: Hayachine Kagura has been transmitted for centuries, changing over time but remaining relevant for a clearly defined community and providing it with a sense of belonging and identity;
 - R.2: Inscription on the Representative List of this element, practised by a small population but essential to its identity, would demonstrate the spirit of respect for customary practices that abound in intangible cultural heritage;
 - R.3: The Association for the Preservation of Hayachine Kagura and the State will organize a coherent set of safeguarding measures, emphasizing education in particular;
 - R.4: The nomination includes evidence of the free, prior and informed consent of the community concerned;


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Abnormally Dangerous Activities
Abnormally Dangerous Activity:
An undertaking that cannot be performed safely even if reasonable care is used while performing it and for which the actor may face strict liability for any harm caused. The courts currently use a list of standards to determine whether or not an abnormally dangerous activity has been undertaken so that strict liability applies.
Ultra Hazardous Activity:
The definition is the same as that for abnormally dangerous activities. However, this is the old standard that the court used to determine strict liability.
The general rule is that if someone maintains an abnormally dangerous condition on his property or engages in an action that poses an unavoidable risk of harm to other people or property, that person may be liable for the harm caused under the theory of Strict Liability, even if he used reasonable care to prevent the harm.
Examples of this include making and using explosives, storing dangerous chemicals or fuel and other such things that have the potential to cause extensive damage if mishandled.
The question that different courts confront in cases like this is determining what an abnormally dangerous condition or activity is.
Under the original Common Law, strict liability was applied if an action was "ultra-hazardous" An activity was deemed "ultra-hazardous" if it necessarily involved a risk of serious harm to the person, land or property of another person that could not be eliminated by the exercise of even the utmost care. See Rylands v. Fletcher, L.R. 3 H.L. 330 (1868).
Today, the courts have eliminated the "ultra-hazardous" determination in favor of the presently used method of determining what an "abnormally dangerous activity" is. This involves looking at specific activities and analyzing them based on six factors in order to determine whether or not the activity is abnormally dangerous. Those six factors are:
(1) whether the activity involves a high degree of
risk or harm;
By including these six factors into its analysis, courts no longer look to an activity's inherent danger alone to determine whether or not strict liability attaches. Rather, context is considered as well. See Langan v. Valicopters, Inc., 567 P.2d 218.
We'll use this example to contrast the Common Law view with the modern view:
For reasons unclear to an investigator, a storage tank at the local gas station explodes. Before the six factors were used in analyzing strict liability, such an explosion might garner strict liability simply because storing gasoline was considered an ultra hazardous activity. However, by virtue of the six factors used in considering whether or not activities are abnormally dangerous, strict liability may not apply here. While it is clear that the storage of gasoline involves a high degree of risk, and that the gravity of that risk is high as well, it can also be argued that, given that this was a gas station, and thus, a professional seller of fuel, they knew how to eliminate or minimize risks so that the risk could be eliminated by the exercise of reasonable care. Further, it could be argued that the storage of the gasoline was a matter of common usage since hundreds of gas stations store gasoline and thousands of customers come and buy gasoline every day. It could also be argued that a gas station is an appropriate place to store gasoline and that the value of gasoline storage to the community is quite high. That being the case, storing the gasoline might not be considered an abnormally dangerous activity and strict liability might not attach in such an accident.
Extent of Strict Liability:
Once again, strict liability is imposed for the injuries suffered by the plaintiff himself or by his property, even if no one was at fault for the injuries. However, the duty to avoid causing harm is only owed to foreseeable plaintiffs. Further, the harm that the plaintiff suffers must come from a danger or risk that is foreseeable from the abnormally dangerous condition, activity or animal propensity.
In order for strict liability to attach, the defendant's activity must also be the actual and proximate cause of plaintiff's injuries. Both actual cause and proximate cause in strict liability cases are determined using the same rules of actual and proximate cause in negligence cases.
Defenses to Strict Liability:
Usually, contributory negligence is not a defense to strict liability unless the plaintiff knew of the risks and his own actions were the very cause of his injuries. For example:
Leon lights a cigarette inside Jay Paul's oil refinery causing an explosion. Ordinarily Leon's lighting of the cigarette would not supply Jay Paul with a defense to strict liability. However, if Leon knew of the danger of lighting up the cigarette in an oil refinery, contributory negligence would be a defense because Leon knew of the danger and because Leon's own actions were the very cause of his injuries.
Courts that apply comparative negligence as a defense have reduced plaintiff's recovery in strict liability cases where plaintiff's own careless actions were partially to blame for his injuries.
Finally, assumption of risk is a valid defense to a strict liability case. Thus, the plaintiff may be barred from recovering under strict liability theory if he voluntarily undertakes an activity whose risks are known to him.
©2003 - 2016 National Paralegal College


The Counterfeit Family Tree of Vee Crawford-Wong
 - The Counterfeit Family Tree of Vee Crawford-Wong
 - The Counterfeit Family Tree of Vee Crawford-Wong
The Counterfeit Family Tree of Vee Crawford-Wong
by L. Tam Holland
View All Available Formats & Editions
When Vee Crawford-Wong's history teacher assigns an essay on his family history, Vee knows he's in trouble. His parents—Chinese-born dad and… See more details below
Editorial Reviews
School Library Journal
Gr 9 Up—High school sophomore Vee Crawford-Wong is smart, witty, insecure, occasionally brash, and living with parents who refuse to talk about their pasts. When his history teacher assigns an essay on family history, the teen invents grandparents and experiences to explain his half-Chinese, half-Texan identity. Angry at his parents' silence on this issue, Vee, with the help of his Asian friend, Madison, forges a letter from Vee's imagined Chinese grandparents inviting their son and his family to visit China. When the trip becomes a reality and his dying grandfather is actually located, Vee at last begins to understand his father and himself. This engaging narrative is brimming with what-I-am-thinking vs. what-I-just-did quandaries about girls, sex, athletics, bullies, teachers, coaches, and family relationships. Vee's crush on volatile hottie Adele temporarily blinds him to the loyalty and support of Madison and the integrity of his teacher. His joking demeanor belies his (and possibly readers') understandable frustration with his parents' lack of communication. Ultimately, his mother's and father's family histories and tensions are partially revealed. Although rambling in spots, Vee's story is upbeat, entertaining, and humorous. His personal dilemmas and explicit descriptions and language capture the adolescent male psyche; offer a mixed-ethnicity perspective; portray the social crosscurrents of public high school; and highlight the values of family, forgiveness, and self-respect.—Gerry Larson, formerly at Durham School of the Arts, NC
Publishers Weekly
An assignment to write an essay on family history kickstarts a high school sophomore's mission to understand his hyphenated identity in this funny and profane first novel. All Vee knows about his Texas grandparents is that their annual Christmas card always makes his mother cry; his father, meanwhile, left China for college and never looked back. Already in trouble for lackluster academics, Vee can't get his parents to talk about their pasts, so he completes the essay by inventing a backstory for his father's family in a fishing village along the Yangtze. After he gets away with that, he's on a roll. The question of when Vee's lies and machinations will catch up with him gives the second half of this novel some much-needed tension. Vee is intelligent and self-effacing, and he's also the yin to Sherman Alexie's yang. Whereas Junior in The Absolutely True Diary of a Part-Time Indian was determined to better himself despite poverty and a dysfunctional family, Vee is a privileged kid with wonderful parents who travels a long, tortured path to find there's no place like home. Ages 14–up. Agent: Joëlle Delbourgo, Joëlle Delbourgo Associates. (July)
From the Publisher
The Children's Bulletin
Children's Literature - Uma Krishnaswami
Flavors of irony and yearning infuse this funny, irreverent debut novel narrated by the titular Vee (named for the letter). Vee is part Chinese, part Texan, and all teenager. A family history assignment sends him into a mission of his own: to ask the impossible questions his parents have managed never to answer about their pasts. Vee knows none of the family on either side, and this is clearly a hole in his life. Now he can either "write some joke of a paper…or blow a hole through my parents' happiness." The make-believe history he conjures up for the assignment sets in motion a story about truth and lies. With some help from his best friend Madison (whose Chinese name is Miao-Ling) Vee finds himself launched on a journey from which there is no going back. Vee is an intelligent narrator, and the humor in the book is equal parts profanity and self-deprecation. The voice is entertaining and engaging, and the basketball and high school contexts are woven together, despite a somewhat slow beginning. The pace picks up in the latter half of the novel, however. Vee's experience of his family, coming together against the backdrop of Dad's old home in China, is formative and touching. Reviewer: Uma Krishnaswami; Ages 14 up.
Kirkus Reviews
A school assignment to research his family tree sends Vee (named for the letter) on a journey of discovery, real and metaphorical, hilarious and moving, that's as much about the future as the past. Future anthropologist and basketballer-wannabe Vee knows he's an underachiever, thanks. Unlike his best friend Madison (Miao-ling at home), Vee doesn't conform to the Asian-nerd stereotype. (He blames his heritage: Chinese immigrant dad and tall, blonde Texan mom.) They're great parents, but their families are a taboo topic. Life's not all bad--managing the girls' basketball team has a lot going for it, like gorgeous but inaccessible senior Adele. Still, frustrations mount. Obsessed with digging up his roots and stonewalled by his parents, Vee enlists Madison's help. She can't help it if she looks like his father's child more than Vee does and speaks Mandarin at home. (In Vee's family, English is the common language.) Like the rounded characters, the plot avoids cliché and oversimplification. Life is a balancing act, Vee finds, in this book that belongs on every multicultural reading list. Knowing where we come from matters, but assigning too much power to ancestry can be more limiting than illuminating. While characters with mixed heritages are increasingly visible in teen literature, their experience in a rapidly shifting cultural landscape is seldom explored in depth. This first-rate debut does exactly that. (Fiction. 12 & up)
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Product Details
Simon & Schuster Books For Young Readers
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14 - 17 Years
Read an Excerpt
The Counterfeit Family Tree of Vee Crawford-Wong
 - Dad was like China, full of sad irony and ancient secrets. These were the words he used to describe the country he abandoned, and they were full of philosophy and poetry, like him, and I didn't understand them at all. I knew he grew up in a little village along the Yangtze, and I knew he left to become a freethinking American, and I knew he'd never been back and he'd never take me, but everything else I had to imagine. Which usually wasn't a problem, because I had a crazy imagination, but now it was a problem. Now I needed to know more, which was a big, big problem.
 When I imagined Dad in China, I always saw the same thing: a hut, like ones I'd seen in National Geographic, perched on a muddy bank and about to tumble into the insistent current; and Dad as a raggedy, rascally teenager—in many ways just like me, the same slants and bulges, the same horrible sense of humor, the same awkward eagerness and lack of social skills. I always figured social awkwardness was a Chinese curse. I watched Dad putter around the edges of a social circle, never telling the right jokes at the right time, and using the wrong words and pausing in the wrong places.
 Because of Dad my upper lip sagged a little and looked swollen, like I'd just been punched in the mouth. My teeth lined up too neatly. They were too small and flat for my mouth. Even though I played basketball, my shoulders sloped unathletically. I also had freckles. On my nose, my shoulders, even the tops of my knees. I had a mole on my left cheek, the cheek down there. It was galactic and had pulled other small moles and freckles into its orbit.
 So a man goes to a doctor with a frog growing out of a lump on his head. The doctor asks: "When did this all start?" The frog replies: "It all began with a pimple on my ass."
 Frog, lump, pimple, ass. These were words that spoke to me.
 "What are you laughing for?" Dad asked. He stood in front of the stove and cracked eggs into a wok. I was supposed to be setting the table.
 "Is that lump-o-stuff?" I asked. That was our nickname for fried rice.
 "Yangzhou style," Dad said, "which comes from my very own village."
 This wasn't true, or at least it wasn't true that his village invented fried rice. Fried rice, like gravity and cockroaches, had probably been around since the big bang.
 He tossed me the empty egg carton and said, "I appreciate the flavor of irony. Yangzhou fried rice is not actually from Yangzhou."
 I knew all this already. I stomped on the egg carton and put it in the trash. I watched the gunk in the pan—the egg congealing on the rice kernels and char siu and shrimp and carrots and


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Hyphen Between A Prefix And A Capitalized Word
If you're adding a prefix to a proper noun, keep the capital on the proper noun. There's no need to capitalize the prefix unless it's at the beginning of the sentence.
Mark is reading a book on pre-Civil War Argentina.
The post-WWII housing boom is still evident today in most towns and cities.
One does not need to be anti-American to be pro-Canadian.
Anti-Semitism is a major motif in Shakespeare's The Merchant of Venice.
The prefix antiis capitalized because it's at the beginning of the sentence.
- Previous article Hyphen With Suffix -Elect


How Much Does a Beheading Hurt and How Long Is a Severed Head Conscious After a Beheading?
Beheading hurts. How much it hurts depends on the executioner's skill, or lack of it.
When Mary, Queen of Scots, was executed at Fotheringay Castle in 1587, a clumsy headsman gave her three strokes without quite managing to sever her head.
The headsman then had to saw though the skin and gristle with his sheath knife before the job could be regarded as complete.
The profound, protracted groan Mary gave when the ax first hit left the horrified witnesses in no doubt that her pain was excruciating.
Reportedly, their heads blinked for up to 30 seconds after decapitation. How much of this was voluntary and how much due to reflex nerve action is speculation.
Antoine Lavoisier, the French chemist who lived between 1743 and 1794, was caught up in the revolution and faced beheading. He asked friends to observe closely as he would continue blinking as long as possible after being killed. He was reported to have blinked for 15 seconds after decapitation.
The story of Antoine Lavoisier's last heroic service for science has been reported many times but unfortunately appears to have no basis in fact.
It is not given in any contemporary account we have been able to find, or in the standard accounts of his life and death. As pointed out above, however, there have been attempts to ascertain if a severed head retains consciousness.
The most reliable account appears to be that given below.
A particularly detailed report comes from Dr. Beaurieux, who, under perfect circumstances, experimented with the head of the murderer Languille, guillotined at 5:30 A.M. on June 28, 1905. From A History of the Guillotine by Alister Kershaw. His source is Archives d'Anthropologie Criminelle, 1905.
Here, then, is what I was able to note immediately after the decapitation: the eyelids and lips of the guillotined man worked in irregularly rhythmic contractions for about five or six seconds. I waited for several seconds.
If indeed a severed head remains conscious for a short while, then the following procedure might be regarded as humane, assuming the purpose was to convince the dying man he was flying to heaven.
Dr. Livingstone wrote that Africans he encountered were aware that consciousness is not lost immediately. He recounts how they bent a springy sapling and tied cords from it under the ears of a man to be decapitated so that his last few moments of awareness would be of flying through the air.
However quickly consciousness is lost, there is little doubt that the procedure must produce a painful few seconds.
In 1983, Harold Hillman, then reader in physiology at the University of Surrey, wrote an account of the suffering caused by different methods of execution for New Scientist at the time when the World Medical Association had just discussed attitudes of physicians to capital punishment. This is what Hillman said about the guillotine:
The guillotine was named after the French deputy who proposed the use of the device in 1789. It was tested on corpses at the Bicetre Hospital in Paris, and employed by the French Revolution in 1792.
It was introduced as a swift and painless device, as Joseph-Ignace Guillotin believed, to extend to all citizens the advantages of a technique used only on noblemen. Although people believe that Guillotin invented the device, it had been used in Italy, Germany, France, and Scotland in the sixteenth century.
Guillotining was considered more humane because the blade was sharper and execution was more rapid than that accomplished with an ax.
Death occurs due to separation of the brain and spinal cord, after transection of the surrounding tissues. This must cause acute and possibly severe pain. Consciousness is probably lost within 2 to 3 seconds, owing to a rapid fall of intracranial perfusion of blood.
There are accounts of the eyes looking around from the severed head, and animals may do this when they are guillotined for experiments in which their organs are to be excised or their brain biochemistry is to be examined rapidly.
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After building a homebrew x-ray backscatter imager, [Ben Krasnow] realized he had nearly all the components to build his own CT scanner, able to make a 3D model of the inside of a frozen chicken.
Basically, a CT scanner takes dozens of x-rays of an object and reassembles them with the help of fancy algorithms to allow doctors to peer inside a human body. The CT scanners you'll find at your local hospital are monstrous devices, rotating an x-ray tube and sensor around a patient with the help of some very heavy duty electromechanical engineering. [Ben] wanted to keep his build rather small, so instead of rotating the x-ray tube and screen around an object, he simply made a stepper motor-driven lazy suzan to rotate his frozen bird.
[Ben] set a digital camera off to the side of his build and captured 45 images of a rotating chicken. After correcting for the perspective distortion, the images were thrown into 3D Slicer to create a true 3D representation of a x-rayed chicken.


text: Traditionally, medical training has focused on step-by-step instructions of new skills. However, this may result in inflexible skills, which students cannot apply to new problems. To test whether instructions focusing on external context produce more flexible skills, we taught seventeen fourth year medical students the induction of anesthesia in a human patient simulator, either by giving them step-by-step instructions of the task (list learning) or by explaining the subgoals of the task and the external preconditions for the actions (monitors and patient state) (context learning). At the end of the experiment, an unexpected complication arose, requiring the participants to reconsider the effects of their actions. Results showed no significant differences between the groups in learning performance, in complication response time or diagnosis. Possibly, the context condition still focused too much on internal knowledge structures and external cues may be even more important in skill acquisition.


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A Hierarchical Keyframe User Interface for Browsing Video over the Internet
We present an interactive content-based video browser allowing fast, non linear and hierarchical navigation of video over the Internet through multiple levels of key-frames that provide a visual summary of video content. Our method is based on an XML framework, dynamically generated parameterized XSL style sheets, and SMIL. The architecture is designed to incorporate additional recognized features (e.g. from audio) in future versions. The last part of this paper describes a user study which indicates that this browsing interface is more comfortable to use and approximately three times faster for locating remembered still images within videos compared to the simple VCR controls built into RealPlayer.


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Demonstration of Rapid Waste Reduction from Ships Using Hydrothermal Liquefaction and Compaction
Agency / Branch:
DOD / NAVY
Waste management on ships is an important yet difficult task because as waste is generated by day to day processes, it accumulates and occupies valuable space aboard vessels. The waste consists of a wide variety of organic and inorganic constituents, some of which are high in water content such as food waste. A process that is capable of rapidly converting all of the waste into a dense media for efficient storage or capable of completely eliminate some of the waste is ideal. We propose to develop a process consisting of a hydrothermal liquefaction reactor and a waste compactor. The hydrothermal liquefaction reactor will convert organic materials into an energy dense fuel, while the compactor will condense the inorganic waste. Hydrothermal liquefaction is a unique technology that can depolymerize wet or dry biomass into fuel. This fuel can be then be burned to heat the reactor, essentially eliminating waste from the boat. In Phase I, a batch reactor will be used to demonstrate the feasibility of rapidly reducing the volume of solid waste aboard ships while producing fuel from this waste. In Phase II, the batch reactor will be converted to a pilot-scale continuous reactor to achieve more efficient waste processing.
Small Business Information at Submission:
Mainstream Engineering Corporation
200 Yellow Place Pines Industrial Center Rockledge, FL 32955
Number of Employees:


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Source:Proceedings of the National Academy of Sciences of the United States of America, 106:3119-24, 2009
Proteins with nontrivial topology, containing knots and slipknots, have the ability to fold to their native states without any additional external forces invoked. A mechanism is suggested for folding of these proteins, such as YibK and YbeA, that involves an intermediate configuration with a slipknot. It elucidates the role of topological barriers and backtracking during the folding event. It also illustrates that native contacts are sufficient to guarantee folding in approximately 1-2% of the simulations, and how slipknot intermediates are needed to reduce the topological bottlenecks. As expected, simulations of proteins with similar structure but with knot removed fold much more efficiently, clearly demonstrating the origin of these topological barriers. Although these studies are based on a simple coarse-grained model, they are already able to extract some of the underlying principles governing folding in such complex topologies.


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O estatuto da reflexão em Sartre
Souza, Luiz Henrique Alves de
MetadataShow full item record
The reflection is the fundamental method in Phenomenology. And that isn t different considering Sartre s thought: only through the reflexive method his philosophy is possible. But reflection isn t an infallible process at all: your reach and rights must be investigated. So a phenomenology and an ontology of reflection must be done to determine in what way is possible a phenomenology and an ontology through reflection. Thus also determines itself the relation of reflection with the relieve methods and to morals character of reflection.


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iBorescope solution provider
Focus on industrial video endoscopy, non-destructive internal visual inspection industry Rich experience in internal visual inspection and industrial endoscope product development
Technical consultation and technical support for visual inspection equipment.Endoscopy equipment rental inspection service.
Endoscopy on-site inspection case
Automotive Engine Turbine Visual Inspection
- The customer mainly inspects the turbine parts of the automobile engine.
- The diameter of the runner is about 3mm-5mm, and there are two curved channels inside.
- The observation needs to turn a circle to see the inner wall of the runner, and the diameter of the inlet of the inner wall of the runner is about 6mm.
On-site inspection of wind turbine gearbox
- Get a quicker and more efficient understanding of internal faults in steam turbines, gas turbines, gearboxes and more with iBorescope endoscopes.
- Check for rust spots, cracks, corrosion, erosion, welds and other defects.
- Minimize downtime and optimize maintenance schedules
Special drive motor on-site inspection
- Actual testing conditions:
- 1. Aviation aluminum, casting molding
- 2. The length of the observation section is 2 meters, there are two curves in the detection channel, and the inner wall is highlighted
- 3. Check the quality defects such as the welding part of the runner.


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The U.S. is currently prioritizing their public education agenda to focus on Science, Technology, Engineering, and Mathematics (STEM) subjects. The Naval History and Heritage Command (NHHC) and its Underwater Archaeology Branch (UAB) have created a pilot program to highlight aspects of the underwater archaeology field in order to complement STEM initiatives. The purpose of this Underwater Archaeology STEM Program Pilot Project is to expand the reach and influence of both the NHHC and the history and archaeology career field, and educational opportunities associated with underwater archeological science and technology.
Archaeologists from the NHHC's UAB and educators for the National Museum of the U.S. Navy presented the pilot program at the recent NHHC Professional Development Workshop, held a the Navy Yard in Washington, DC.
The UA STEM program fulfills curriculum requirements for teachers and faculty; efforts are currently pointed towards high schools in DC, MD & VA that are focused on STEM programming and offer courses in either oceanography, archaeology or marine sciences. The target audience is:
- High School Students: STEM candidates, and students involved in history, social sciences, mathematics, engineering, technology or marine science.
Undergraduate Students: With disciplines in history, social sciences, bio-sciences, engineering, technology, meteorology, archeology, or other related fields.
- Graduate Students: With disciplines in history, social sciences, bio-sciences, engineering, technology, meteorology, archeology, or other related fields.
- -Chemical Processes, Physics, Oceanography, Geology, Geography, Environmental Science, etc.
- -ROVs, AUVs, Side Scan Sonar, Multi-beam Sonar, submersibles, dive equipment, GIS, computer programming, 3D Imaging, etc.
- -Civil, Mechanical, and Ocean Engineering.
- -Site Mapping, Data Plotting, GIS, diving, navigation, etc.
Students and groups are currently invited to tour the Underwater Archaeology Conservation Laboratory and the National Museum of the U.S. Navy. The NHHC and the UAB also have an energetic public outreach program geared towards students and veterans groups. The Underwater Archaeology Branch takes in spring, summer, and fall interns to complete projects either at the conservation lab, on policy and permitting, or archaeological site survey and reporting.


Winter Burn
Winter Burn
Winter Burn
Here we are well into our spring and I am amazed at the wreckage that this past winter has left behind. I've never experienced such a wide array of damage. Winter burn on evergreens, die back on tender plants, deer damage, crushed and broken limbs, and even patches of dead lawn. It seems that every garden has been affected in one way or another. The gardens that faced south and had full exposure from winds or had lost snow cover for a short time, seemed to fare the worst. The following is what I've been seeing in and around Kalamazoo. Hopefully it will help you understand what to do to recover and prevent damage in the future.
Winter burn happens because plants are losing moisture faster than the roots can keep up with. Of course when the ground is frozen it makes it hard for the plant to get water to replace what is being used in transpiration.
What does winter burn look like?
Usually the outer parts of the evergreen shrub or tree will die back and turn an orange brown color. Beneath the dead foliage should be healthy green foliage that was protected all winter long. Typically it will be evident on the side of the plant exposed to the sun and wind. Winter burn can also occur on Roses, Japanese Maples, Lavender, and Butterfly Bushes, to name a few. See the following picture for an example of winter burn.
Most plants will survive winter burn, but it does depend on how severely they were damaged. Obviously if more than 40% of the plant is showing winter burn, then you may want to consider replacing the plant.
How can I help my plants recover from winter burn?
First, wait to trim in June. Trimming too soon, before they begin to harden up for change in weather, can cause further damage. Make sure to focus on maintaining the shape and not cutting out each little piece of deadwood. Fertilize with a 10-10-10 fertilizer to help encourage new growth and keep existing growth healthy. Evergreens pruned after August 1 show plenty of damage. Late season pruning may look smart, but it is an invitation to trouble. I would advise, if you have formally pruned yews, boxwood or arborvitae, quit cutting August 1. As for my roses, I quit dead heading them in mid August. In the interest that they might so better over the winter, intact. Finally, and most importantly water your evergreens and roses.
I will say the winter devastation to my roses is very tough to take. I know I need to prune every rose down hard. As for my shrub roses, I am warming up the idea that they will need to be replaced. And that I will need to start fresh, and design a new look. I won't do a new garden tomorrow-I am still in the shock stage
Deer & Rabbit Damage…
There has been significant damage to Arborvitae, Yews, Evergreen Euonymous, and many more varieties. The long & cold winter brought the wild life closer than I've ever seen this past winter. Below are some common site I'm sure we've all seen around town.
WinterBurn-2 & 3
What can we do to save our plants? Cut our losses and begin spraying to deter them. There are a lot of products available on the market. Some require to be sprayed directly on the plant, while others can be sprayed on the ground around the plant. One of our favorites here is Liquid Fence. It works great, if you don't mind the smell of rotten eggs. There's also Systemic Animal Repellents- A concentrated extract of hot chili peppers is absorbed through the roots. Not to be used on plants to be consumed of course. The other option is to replace the damaged plants with native varieties that are deer and rabbit resistant.


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Hedgerows as a Form of Agroforestry to Sequester and Store Carbon in Agricultural Landscapes: A Review
4th European Agroforestry Conference - Agroforestry as Sustainable Land Use
Hedgerows are an intrinsic part of the agricultural landscape in Europe. As an anthropogenic feature it is difficult to ascertain the carbon storage potential. We performed a systematic literature review on the potential of hedgerows to take in and store carbon. Results show two emerging trends to consider. Aboveground biomass storage estimates range from 5 t C ha-1to 131 t C ha-1. Maintenance of hedges is ascribed as leading to differences in estimation as a result of continually trimming and shaping..There has also been a decline in hedge length across Europe over the past decades leading to losses of biomass. Soil organic carbon stocks below hedgerows range from 5 t C ha-1 to 360 t C ha-1. Hedgerows can thicken soil horizons, prevent erosion and interact with soil water and nutrients. The hedgerow ecosystem is highly localised with differing levels of material input and decomposition. Therefore it is needed to ascertain carbon assimilation and storage to improve estimates for national GHG inventories.
Author(s): Blair, J, Olave, R, McAdam, J
Journal: 4th European Agroforestry Conference - Agroforestry as Sustainable Land Use


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We set out to estimate resistant starch (RS) intakes using the 24-hour food intake data from the 1995 National Nutrition Survey (NNS) database of 13 858 Australians. As there are often significant differences in the RS content of foods reported by various authors. we calculated intakes based on both published maximum and minimum value, for individual food,. RS intakes (mean and SEM) for all persons were in the range 3.4 ± 0.03 g/d (minimum estimate) to 9.4 ± 0.07 g/d (maximum estimate). Adult males (19+ years) consumed more RS (10.7 ± 0.11 g/day maximum estimale) than adult females (19+ years) (8.2 g ± 0.08 g/day maximum estimate). RS comprised a greater proportion of the total starch intake in the very young and in the older age groups. Across the population. foods contributing most to RS intake were potatoes, bananas and white bread.
Field of Research
111199 Nutrition and Dietetics not elsewhere classified
Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact _EMAIL_.


text:
Featured in Exhibitions
More about Environmentally Concerned Photography
Environmentally Concerned Photography is a photographic examination of how the landscape has been altered by human incursion and the forces of nature. The course includes readings, research techniques, presentation forms, as well as group and individual projects. Students may work in black-and-white or color.


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Using the case study, assignment instructions, Content readings, and external research, develop your Section II. Process Analysis. The case study tells you that the executives and employees at MTC have identified a need for an effective and efficient hiring system. As you review the case study, use the assignment instructions to take notes to assist in your analysis. As the stakeholders provide their needs and expectations to improve the process, identify steps that could be improved with the support of a hiring system. Also look for examples of issues and problems that can be improved with a technology solution.
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Use the outline format, headings and tables provided and follow all formatting instructions below.
A. Hiring Process
At the beginning of this section, write an introductory opening sentence for this section that addresses what the complete table provides. Reference processes and analyzing process improvements. Additional research can expand your knowledge of these areas.
The first step in analyzing the process is to document what the current process steps are and who is responsible for doing them. Therefore, the table provides the current steps in the manual hiring process provided by the case study. Remember, a process is a series of steps to perform a task; therefore, think about what the users are doing as part of the hiring process. Retain the as-is process steps provided; do not remove or revise these. Complete the second column by identifying the stakeholder responsible for this step based on the interviews in the MTC Case.
The next step is to identify how a hiring or applicant tracking system could improve each step in the process and how the business will benefit from that improvement. For each of the as-is process steps provided, complete the To-Be Process column in the table. indicating how this step in the process will be done using the hiring or applicant tracking system. For each process step, the statement should be concise and include an action verb and align with improving or replacing the current manual, as-is process step provided. Then complete the Business Benefits of the Improved Process column by explaining how this part of the process can contribute to the overall business strategy think at a higher level than the specific process step. Review the examples provided in the Hiring Process table. For each to-be process step, identify the result of using the system, as shown in the two examples. While it is true that the system will speed up each step of the process, think about how MTC would benefit more strategically from using an automated system to perform that step.


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Architecture into the Universe of Social Networks
Since the 1990s, the relationship between architecture and media has become the object of interest of a growing community of scholars and designers. Nevertheless, the vast majority of researches on the topic tend to address traditional media such as books, magazines and fanzines. Therefore, an important question emerges: how do Internet and social media affect architecture? Gathering literature from different fields, the seminar will focus on theoretical debates regarding the influence of digital communication technologies on cultural production. Exemplary case studies in the fields of art and architecture will also be debated. The aim of the seminar is to provide a first understanding of the current "Post-Internet" condition, while exploring its potential for architectural thinking and design. Selected essays and excerpts on media, art, architecture and social theory will be read, analyzed, interpreted, and discussed. Social media-friendly ways of recording the students work will be experimented.
Image: Tomás Saraceno – On Air


Names Searched Right Now:
Get email updates on Llywelyn
Gender: M Pronunciation: lhu-WEL-een Origin of Llywelyn: Welsh, 'leader's image'
Popularity: this week.
This is the original form of the ancient name also spelled Llewelyn. In ancient Wales, it was borne by two princes who for a time united their countrymen in North Wales and led opposition to the power of the Norman barons in the south. Llywelyn ap Iorwerth was the greatest of the Welsh rulers of the Middle Ages. This is a popular patriotic name, with nicknames Llelo and Llew, which is also Welsh for 'lion.'
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Not actually a variation of Llewellyn, but the other way around. Llywelyn is the original Welsh spelling, born by the 12th Century Welsh Prince Llywelyn ap Iornweth, Llewellyn is the Anglicisation of it.


What Are Twilio Products?
The newest and the most popular communication platform are Twilio. What are Twilio products you might ask? Twilio is a voice and messaging application provided by Twilio Communications, a company that is part of the acquisition of Citibank. It is a programmable device that is capable of integrating with web cams, VoIP phones, and computer applications to provide text and audio messaging services. How can this help me? Since Twilio is an instant messaging (IM) applications, it is possible for a business owner to send text messages and voice messages from his computer to an employee, client, or visitor of his company even if the latter is not online.
Can you imagine how much better your customer and sales would be with a programmable voice and messaging device like Twilio? Through Twilio, it is now possible for clients, employees, and visitors to receive text messages and voice messages wherever they are. This eliminates the need to have their computers on all the time. With the advent of these kinds of communication programs and technologies, there has been a dramatic increase in the productivity of companies as well as individual entrepreneurs. In other words, people can now do their jobs from the comfort of their homes and offices.
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One of the advantages of using a programmable voice and messaging device like Twilio is that it allows one person to coordinate with several people, whether they are in the same office, on a phone conference call, or in the same location through their personal computers. Furthermore, by using a twilio product, an entrepreneur will be able to supervise each and every operation from anywhere in the world. Imagine being able to attend a meeting while in New York or Hong Kong!
A voice over IP (VOIP) system refers to any type of telephone transmission that uses broadband Internet to allow voice calls to be made and received. The system can be found as part of a telephone system. In addition, some systems also incorporate video and web conferencing capabilities. It uses the same basic technologies as other types of broadband Internet telephony. However, the voice communication component is completely separate from the normal telephone function. There is no physical connection between the product and the Internet.
A VOIP system consists of three primary components, a router, a switch, and a gateway. The router enables the user to configure an IP-based phone using a computer or a smartphone. The switch connects the phone to the proper port on the router, and the gateway takes the voice signals and translates them into something that the computer or the smartphone can understand. Lastly, the gateway enables the user to dial a phone number or use a traditional handset.
What are Twilio products? The company has been in the business of selling internet phone service for the last several years, and they have developed several different products that enable their customers to use their phones even when they are on the road. Their base system, called Spice, is relatively inexpensive. The Twilio mobile phone service goes beyond voice calling though, and the company offers internet access through a mobile contract and the availability of prepaid and postpaid minutes on their plans.
How do Twilio phones work? A typical Twilio phone will have preinstalled software that enables it to make outgoing VoIP calls through the use of broadband Internet. The software works with the existing analog hardware in phones to create a virtual phone number that can be called from a computer or other device. The device then interprets the call and translates the sound and data into words or codes that the caller can understand. The converted sound and data are then transmitted to the IP address of the recipient so that he or she can then use the phone as normal.
What are Twilio phones good for? They are ideal for use in places where phone reception may be poor, or the infrastructure is not as high-speed or robust as you would like. Because the company is well known for making excellent phones that are affordable, they are perfect for people who need an alternative to traditional cell phones. Additionally, if you happen to live in an area that does not have a great amount of available cell phone minutes, you can always use your Twilio phone there instead. As long as the signal is good, you can rest easy knowing that your calls are in good hands.
Twilio Products
 - Twilio Flex
 The Cloud Contact Center Platform
 - Marketing Campaigns
 UI-based email-marketing tool
 - Twilio Frontline Beta
 Mobile app for employees to build customer relationships
 - Programmable SMS
 Send and receive text messages
 - Programmable Voice
 Make, receive, and monitor calls
 - Twilio SendGrid Email APINew
 Send and receive emails
 - Programmable Chat
 Add chat to any app or website
 - Programmable Video
 Build real-time video and HD audio applications
 - Programmable Fax
 Send and receive faxes
 - Twilio API for WhatsApp
 - Reach users around the world on the most popular messaging app


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Five Reasons Christians Should Embrace Economic Freedom
A very helpful article by Anne Bradley at The Institute for Faith, Work, and Economics.
Here's a great part, which shows the connection between our mandate as Christians to care for the poor and the importance of economic freedom as a means of enabling the poor to lift themselves from poverty:
Reason #2: We are Called to Serve the Poor
We are told in Scripture that the righteous care about justice for the poor.14 Christians believe that poverty is an affront to human dignity. Justice means enabling the poor to elevate their dignity by helping them escape the trappings of poverty. There is no other way of organizing society that has lifted more people out of poverty than global markets which are supported by economic freedom. According to a recent Brookings Report, nearly half a billion people escaped living at or below the poverty line between 2005 and 2010. Never before in history have so many found liberation from poverty in such a short time. The report goes on to say that the change is driven by the highest levels of sustained economic growth ever recorded in the developing world.15
The principles of economic freedom provide a blueprint for human flourishing. Markets consist not of a physical place, but of a mechanism of human coordination and cooperation. They bring unique individuals together to trade their time and talents in the service of others. For example, greater flourishing fostered by economic freedom ensures that poor women can open businesses without being overburdened by regulations and entry barriers that would keep them in poverty.


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Compartment Pressure Test
Chronic Exertional Compartment Syndrome (CECS) is a condition where exercise induces high pressure within a closed space, which results in decrease tissue perfusion causing symptoms such as pain, cramping, burning, tightness and weakness of the effected lower limb. The reason why this occurs is not known, however four factors are believed to contribute to an increase in compartment pressure.
- Inelasticity of the fascial sheath
- Increase in volume of skeletal muscle secondary to blood volume and edema
- Muscle hypertrophy in response to exercise
- Dynamic contraction factors due to demands in the gait cycle.
Note: Recently the supplement creatine has been implemented as a cause of CECS in athletes due to its effect on fluid retention and increase in muscle size.
Anyone can develop CECS, but it is more common in athletes who participate in sports that involve repetitive movements such as running.
Compartment Pressure Testing is the "Gold Standard" for diagnosis CECS. The test involves inserting a small catheter under local anaesthetic into one of the four well recognized Compartments (Anterior, Lateral, Deep Posterior and Superficial Posterior) of the lower leg.
Along with the history, compartment pressure testing is an extremely useful diagnostic tool to exclude other causes of exercise induced leg pain such as stress fractures, periostitis, Medial Tibial Stress Syndrome various tendinopathies, neurological compression syndromes and infection.


The Most Benevolent Machine: A Historical Assessment of Cycles in Canada
Numéro de l'article: L6364
Disponibilité: En stock
En anglais seulement
The cycle is a machine, but it is not just a machine. It is the basis of a popular recreational activity as well as a manufacturing industry in Canada. To understand its place in our society we must look at it for all of these perspectives. This historical assessment traces technological history of the cycle from the early 19th to the late 20th century focusing on the major innovations that made two and multi-wheeled cycles a viable and popular form of recreation. It also outlines the development of the cycle industry and Canadas place in it. Finally, it explores the place of the cycle and cycling in Canadian society. Author: Sharon BabaianPublished: 1997
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This case study explores how Mongolia rebuilt its education system, focusing particularly on the substantial progress in extending higher levels of schooling. Four key factors are seen to have driven improvements in post-primary education: the high societal value placed on education and qualifications; major investment by the Government of Mongolia in education; governance reforms in the sector; and, finally, external support from development partners.
Challenges of course remain. The principal one is that progress on education quality has failed to match the progress made on enrolment – a major stumbling block for students making the transition from school to work. Even so, Mongolia's progress on extending secondary and tertiary education can provide important lessons to other countries facing similar pressures of economic shock, demographic transition and rural-to-urban migration.


Advanced Hole Inspection 341
"Advanced Hole Inspection" provides an overview of hole inspection using noncontact instruments. Holes that require a specific type of fit, either clearance, interference, or transition, also require a higher degree of accuracy. Noncontact hole inspection devices provide this, as well as an ability to measure fragile parts and high volumes of parts. These more sophisticated variable hole inspection devices include coordinate measuring machines, measuring microscopes, optical comparators, borescopes, laser systems, and air gages.
Job specifications, part dimensions, and feature size all determine which hole inspection device to use on holes requiring a certain fit. Choosing a tool without a high degree of accuracy could result in an out-of-tolerance hole passing inspection. After taking this class, users will be able to describe advanced methods for inspecting hole dimensions and geometric features in a lab setting.
Class Details
Class Name:
Advanced Hole Inspection 341
Number of Lessons:
Class Outline
 - Advanced Hole Inspection
 - Tolerances
 - Clearance and Interference Fit
 - Transition Fit
 - Noncontact Instruments
 - Inspection Facts
 - Borescopes
 - Air Gages
 - Inspecting with an Air Gage
 - Laser Systems
 - Hole Inspection Instruments
 - The Optical Comparator
 - Measuring Microscopes
 - The Coordinate Measuring Machine
 - CMM Hole Inspection
 - Advanced Hole Inspection Review
 - Explain the purpose of advanced hole inspection.
 - Identify methods of describing tolerance.
 - Explain the allowance for clearance and inference fits.
 - Explain the allowance for a transition fit.
 - Describe the characteristics of noncontact instruments.
 - Explain how to inspect holes using a borescope.
 - Explain how to inspect holes using an air gage.
 - Explain how to inspect holes using a laser system.
 - Explain how to inspect holes using an optical comparator.
 - Explain how to inspect holes using a measuring microscope.
 - Explain how to inspect holes using a coordinate measuring machine.
Job Roles
Vocabulary Term Definition
air gage A variable, noncontact instrument that uses pressurized air to pneumatically inspect a hole's inside diameter. Air gages are best for measuring features with tight tolerances.
allowance The difference between the smallest permissible hole and the largest permissible shaft. An allowance creates a certain kind of fit between mating parts.
axial movement Movement that occurs along or parallel to the axis of a part. A clearance fit allows for axial and/or radial movement.
bilateral tolerances A tolerance method using an equal plus and minus deviation from the specified dimension. Bilateral tolerances are preferred if deviation in either direction risks exceeding the absolute limits and can be equal or unequal.
binocular For use with both eyes simultaneously. A binocular eyepiece consists of two eyepieces fitted together side by side through which the user views the magnified object being inspected.
bore gage A handheld mechanical or electronic contact variable measuring instrument that provides very accurate readings of hole sizes. A bore gage makes three points of contact within the hole.
borescope A variable, noncontact inspection instrument that uses light and magnification to optically inspect a hole's ID without taking dimensional measurements. A borescope inspects deep holes and cavities visually for flaws using a tube fitted with a lens at one end and an eyepiece through which an inspector can view the part.
clearance fit A fit that allows intentional space to exist between a hole and the shaft inserted into it. For a clearance fit, the shaft diameter is designed to be slightly smaller than the hole.
contact probes A type of probe that directly contacts the surface of the part it is measuring. Contact probes are the most common type of CMM probes.
continuous analog scanning CAS. A method of gathering coordinates that requires the stylus to stay in constant contact with the part's surface. CAS is especially useful for performing reverse engineering.
coordinate measuring machine CMM. A sophisticated measuring instrument with a flat polished table and a suspended probe that measures parts in three-dimensional space. CMMs operate using either contact or noncontact methods.
eyepiece The part of an instrument through which the inspector views the interior of the part. A borescope has either an eyepiece or a video screen through which an inspector examines the inside diameter of a hole.
fiber-optic cables A group of thin, flexible glass or plastic optical fibers that are bundled together in a single cable and used to transmit light. Borescopes often use fiber-optic cables to connect the eyepiece to the probe.
indicator A device that displays a measurement. An indicator may be a dial with a needle or a digital readout.
inside diameter ID. The interior surface of a cylindrical workpiece or round hole. A borescope visually inspects a hole's inside diameter.
interference fit A tight fit designed so that the smallest permissible shaft is larger than the largest permissible hole. Force is required to assemble parts with an interference fit.
laser probe A measuring device that uses a narrow beam of light to take measurements. On a CMM, the laser projects onto the part's surface, and a lens on the probe then reads the beam's position.
laser system A variable, noncontact inspection instrument that optically measures the distance between a light source and a hole's inside diameter. The laser system sends out a single light wave in a straight beam that is detected by sensors and converted into an electrical signal.
light wave The pulsation in space that transmits light energy. Laser light waves are a form of visible energy which is detected by sensors.
limit dimensions A tolerancing method using an absolute maximum and minimum allowable dimension. Limit dimensioning specifies a range of acceptable measurements instead of a target dimension.
measuring microscope A variable, noncontact inspection instrument that uses light and magnification to optically measure part features, such as holes. Also called a toolmaker's microscope, the measuring microscope is useful for inspecting smaller parts and features.
monocular For the use of only one eye. A monocular eyepiece consists of a single eyepiece through which the user views the magnified object being inspected.
noncontact probes A type of probe that measures a part without directly contacting the surface of the part. A laser probe is one type of noncontact probe.
optical comparator A sophisticated measuring instrument that projects an image of a part onto a screen to compare the shape, size, and location of its features to the original. Also called optical projectors, they can measure both surface and profile features of either the length and width of a part but not the depth.
out-of-round An irregularly shaped hole that is not totally round. Many out-of-round conditions are caused by lobing.
pneumatic instrument A device that uses a pressurized gas, such as air, to function. An air gage is an example of a pneumatic inspection tool.
probe A device on an inspection instrument that gathers measurement data from a part. On a borescope, the probe is the lens end that is inserted into the hole. On a CMM, the probe uses either contact or noncontact methods.
radial movement Movement that occurs perpendicular to the axis of a part. A clearance fit allows for axial and/or radial movement.
regulator A device that monitors the pressure level of the air in a pneumatic instrument. A regulator is one of the components in an air gage.
reticle A grid of lines displayed in the eyepiece of an optical instrument. A reticle is used to measure part features on a measuring microscope.
rotary laser A laser system that consists of a small revolving device attached to a probe which projects a light wave on the surface of the part being inspected. A computer then measures the distance between the center of the light source and the inside diameter surface.
software The programs and instructions that control the computer hardware functions and operations. Operators use software on a computer to calculate measurements on a CMM.
stylus A precision tip. On a CMM, the stylus is the spherical portion of the contact probe that is mounted on the shaft and makes contact with the part.
tolerance An unwanted but acceptable variation or deviation from a desired dimension of a part. A part within tolerances will meet specifications and pass inspection.
tolerance limits A boundary of allowable variation from a specified dimension. Each machining operation has a different expected range of tolerance limits.
touch trigger probe A type of contact probe that detects a feature on a part and generates an electronic signal to record its dimension. Touch trigger probes are the most accurate and commonly used probes on the CMM.
transition fit A fit with an allowance that permits both a clearance and an interference fit. For a transition fit, a clearance fit occurs with the smallest shaft diameter and the largest hole diameter, but an interference fit occurs with the largest shaft diameter and the smallest hole diameter.
unilateral tolerances A tolerancing method using a deviation in only one direction, either plus or minus, from the specified dimension. Unilateral tolerances are used if variation in only one direction risks exceeding the absoulte limits.
variable inspection A type of inspection that reveals the degree of variation from a given standard. Variable inspection gives the actual measurement of a part feature that can be compared with its specifications.
video probe A measuring device, also known as a vision probe, that takes a digital image of the part. The image is then broken up into tiny dots, which are measured and counted by the software.


Wednesday, June 25, 2014
Using Tooltips With Form Validation
The jQuery UI tooltip widget is a good way to describe what's required in a specific form input element. A good way to instruct the user, so that they're less likely to receive validation errors when they submit the form. Even with this help, the user will likely get something wrong, or just forget to supply information altogether. In this case, you can use the same tooltip widget to provide a subtle visual cue that there's something wrong with their input.
For example, here's what the form might look like as they're filling it out - before they make a submission attempt.
And here's what happens when the user tries to submit the form without supplying the first name field.
Note that this form validation also changes the state of the input itself. It also changes the visual state of the tooltip, but it's only displayed if the user hovers over the input, or if the input gains focus. We're not even changing the content of the tooltip when it enters the error state. We usually shouldn't have to because it's going to be something trivial the user got wrong, and the visual cue is enough to set them on the right path. Here's what the tooltip and validation code looks like.
function error( $input ) {
 return $input
 .tooltip( 'option', {
 tooltipClass: 'ui-state-error'
 }).addClass( 'ui-state-error' );
$(function () {
 $( '[title]' ).tooltip().on({
 focusin: function( e ) {
 $( e.currentTarget )
 .addClass( 'ui-state-focus' );
 focusout: function( e ) {
 $( e.currentTarget )
 .removeClass( 'ui-state-focus' );
 $( '[type="submit"]' ).button();
 var params = $( e.currentTarget )
 .reduce( function( result, i ) {
 result[ ] = i.value;
 return result;
 if (!params.firstname ) {
 error( $( '[name="firstname"]' ) );
 if (!params.lastname ) {
 error( $( '[name="lastname"]' ) );
 if (!params.address ) {
 error( $( '[name="address"]' ) );
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5 lessons from a life livedBlog added by Sandy Schussel on August 30, 2012
Sandy Schussel
Sandy Schussel
Princeton, NJ
Joined: December 10, 2011
My Company
Sandy Schussel, LLC
Corey Rudl was an Internet marketing pioneer who tragically died in a car-racing accident in June, 2005. At only 35 years old, his professional success was already an inspiration to millions of people in both the online and offline worlds.
What follows are the five lessons he used to preach to anyone who would listen:
Lesson No. 1: Failure doesn't happen; it's a choice. In Corey's mind, there were only two ways you could fail: You could quit, or you could decide to learn from your past errors. In either case, you'd have to choose to lose.
Lesson No. 2: Assume nothing, test everything. Corey had no respect for people who were content to ass-u-me. If you don't know the solution, he pronounced, don't guess at what it might be — get the facts. Go straight to the source for the answer, or test your hypothesis before you make claims.
Lesson No. 3: Make opportunities to learn, and take notes. Corey was constantly reading — on airplanes, in between meetings, and on vacations. He attributed his success directly to studying every business book, article, course and marketing campaign he could get his hands on.
Lesson No. 4: Seek out great teachers, and be a great listener. Corey believed that if you wanted to fast-track your career, it was critical to seek guidance from those who had gone before you, even if you only had the opportunity to learn from their mistakes.
Lesson No. 5: Define your own success, and live with passion. Corey's biggest frustration was that people seemed to just let life happen to them. "They have dreams," he would rant, "but they don't set goals! Why do so few of us actually design objectives and take action?"
Corey was adamant that anyone can achieve anything; that we can be anything; do anything; have anything. If you decide that your age, work background and level of education limit your potential, they will. But, if you decide that you can win your objectives, you can. While his own life was short, Corey's teachings will long outlast him.
Don't wait until the near-end to develop and absorb the lessons of your life.
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